Asurion Reviews

Easy online process, no complicated form to fill out, quick response, received replacement phone the next day, return prepaid envelope included.. Email confirmations were sent when claim was submitted, one when phone was sent, another once broken phone was received And transaction was complete.

Asurion has always taken care of any issue I have had with my phones. Within a few hours or a couple of days my phone problems were solved, either it being repaired or replaced I have always had great experiences with Asurion. Thank you Asurion for always solving my phone problems.

The tech knew exactly what to do, was very kind while working efficiently and gave an accurate time frame of when it would be finished. Also only took an hour at most which I attribute to the tech knowing what to do. I would recommend using this service for sure.

You were Awesome!! It was an awful feeling when I loss my mobile phone. Searched for several days. I contacted you and within a week I had my replacement phone. Thank you so much for your excellent customer service! I will certainly recommend you to my friends.

First try with them wasn't great because directions for sending my phone in weren't great and it got sent back saying I didn't do something I wasn't told about. 2nd time however they offered at home repair and that went great. The guy came by in a small van, repaired it in front of my house and had it back with no problem and looked better than ever.

Replacement came quickly and seems to work properly. The agent I worked with was very friendly and helpful. The only thing I disliked was the constant request for the return of the damaged property, some people aren't technically savvy and need time to recover data from old devices.

Getting my replacement cell phone was easy and no issue. Only issue I have is the price I had to pay for the phone. I pay each much for the insurance. I shouldn’t have to pay additional $200 to get a replacement phone which I’m sure wasn’t new.

No complaints. The online forms were easy to complete and my replacement phone was here the next day. I wonder if there is ever an option/incentive to upgrade, though. I was thinking about it, but just went with the same replacement. As it was easiest

I was going out of town. A couple of days before I left I cracked my screen. The phone was usable, it was just annoying to work around the crack. I was able to schedule the repair when I made it to my destination. The local technician was stellar in his service and timing.

I really appreciate to be able to file a claim and get a prompt response. I liked it when the folks at Verizon would automatically help you at the site, and they’d just tell you, that you’d be getting your new phone within days, but it actually wasn’t that difficult doing it myself online. I would have liked to receive a confirmation when my old damaged phone was received, as I am waiting for that to get a new one. Thanks!

I got a new phone in the mail in 24 hours! Everything was easy to do and was a fast and easy process. I’m highly satisfied with my new phone and the experience I have with Asurion. Thank you for the speedy delivery.

Everything was great from filing claim to receiving device. Would recommend to others. Great customer service. Only thumbs down I would say is I wasn't able to get original black device due to back order. That's no fault of Asurion so once again great service.

This is the second time I have had to use Asurion and both times was very fast and simple instructions on how to handle everything and get the old device back to them. Simple packaging for returns as well, returning the old device was just as simple as receiving the new one.

My first replacement Pixel 3A began failing within a few months, freezing up with a "white static screen of death". After several attempts to troubleshoot, update, etc. I found this is a common problem. It was within warranty and I'm glad Asurion replaced it. So far it works but slight changes in software versions continue to irritate me.

Great job in that it was taken care of finally that got the correct phone as the last 2 were prepay as we tried to activate the replacements and it failed twice, but it was finally done and have not had any more problems.

I dropped my cell phone and cracked the screen.. I submitted a claim and a new phone was mailed to me the very next day. It came with clear easy to follow instructions to get my new phone all set up and my old phone mailed to them. It's fast easy and hassle free. I am very pleased with the service.

Phone delivers on time and as promised. Replacement and transfer of information from cloud to new phone was seamless and without issue. Packaging was clean and phone was in great condition. Would definitely recommend Asurion in the future for insurance on iPhones.

Asurion has been great. The new phone came quickly and the return was easy. USPS is taking weeks to complete the return but text updates on its location show slow progress (pro tip: take a picture of the return label with its tracking number) I’ve had to call Asurion about the delay and they were very gracious with a 15 day extension on the return date.

Easy experience from beginning to end. Everyone was helpful and the communication was spot on. Had to have a tablet fixed and when they found it was not repairable they gave me fair market value for it to get replaced.

I was very pleased with Asurion. The delivery of my phone was very fast. Just had to wait until the next day. And they also help you set it up. And they have an awesome customer service and I will refer them to everyone I know.

My experience with Asurion was fabulous! My phone was taken from a park in the beginning of the week and by that Thursday I had a new phone in my hands! It was incredible easy and efficient. I really appreciate it!

Thank you! Everything went as described and we are totally satisfied with our new iPhone product. This service is well worth the peace of mind and cost for coverage. Thanks for being available to answer all our questions. Thanks again for all your help!

I called Asurion towards the end of their business day. They made time for me to ensure I received my replacement phone for the phone that was damaged. I received my new phone within three days. Grateful for their professionalism and sense of urgency. Should a phone I have become damaged in the future, I will have no hesitations requesting Asurion's assistance in resolving the issue.

5 star service every time! From starting a claim to mailing the phone back they make everything so simple. And the help they give to set up the new phone is excellent. I love how easy and fast they make this whole process.

I had no problems ordering a replacement for my iPhone 8 online, nor filling out the information on the forms. It was also easy to pay by credit card and delivery was within 5 days as stated by the agent at Asurion. The new replacement phone arrived in perfect condition. I am a happy customer.

Had an excellent experience! They were on time and went fast. My son loves his new screen, brand new. Would definitely use this service again if needed. He explained what he would have to do, and did it in a timely fashion.

The guy that came to the house was very professional and was done replacing the screen quickly. He took great care with our phone. I will definitely call this company for repairs again. We had our phone perfect again in no time. Thank you.

Customer service rep was great. She took the extra time to find a comparable phone for me instead of waiting until one of the same model was available. The website would have had me waiting much longer than necessary. It would have been nice if the website would have offered the additional model option.

Quick and easy. Woman on phone was very informative and helped us get our device as quickly as possible. Send back packaging was ready to stock in the mail box so I didn't have to travel for to get it shipped back.

Very impressed with the speediness the smoothness of the process of replacing my daughter's broken iPhone via Asurion. She received the phone the day after we filed the claim, along with clear packaging instructions and materials for sending in the old phone.

My technician did an excellent job. On time, courteous, and got the job done. I'm not very tech-savvy. I had no idea how to install my tv. I was so glad I had signed up with Asurion. I was very pleased with his performance.

Asurion home + is a great insurance to have and is a great experience, just need to adjust a few things with the claims but altogether a awesome product to own, would recommend it to family and friends, Asurion meet my need and addressed the problem quickly.

This was my first experience using Asurion. It was so easy, fast and very convenient. I wish all companies worked this way. I am very happy with their service and look forward to many years as a customer. The replacement phone arrived in two days. By the third day my husband had his phone back and was very happy to use it. It was nice that he only had to go three days without a phone.

iPhone was replaced and delivered with ease. Thank goodness I had insurance. Appreciate the great service and quick delivery of new phone and able to send old broken phone with the shipping Abel that was included. I have been a customer with Verizon and anytime I’ve utilized Customer Service it’s always been optimal and positive.

Cracked my screen, they fixed it. The guy was very nice and did a great job. My phone has been perfect ever since and I’m very happy with the outcome of my services. The guy that came was very nice and answered all my questions and did the job in a timely manner and arrived on time

After hours trying to navigate the system and talk to a human, I was finally able to speak with a human (sort of, lol). This less than sympathetic employee straight out lied to me. I had scheduled a repair for my phone and a repair person was supposed to come to my home for the repair. Asurion actually encourages this rather than going to the repair place. 2 days in a row, no one called, and no one showed. This representative kept me on the phone for hours and lied telling me that she would have a new phone sent to me for only $29. I reconfirmed that statement with my husband also listening to this promise while on speaker phone. I didn't trust this so asked for a supervisor. After another 30 minutes, I finally go Maria id #** who was less than courteous and dismissive until I asked for her ID. She dismissed my complaint saying it was a misunderstanding. It was a lie, not a misunderstanding!

No issues here! Communication was great, transaction of equipment on the money! Great job to the team and staff. Job well Done! Being it was my first time to have a replacement I have to say; I’m pretty impressed with the level of service Asurion has! You guys are a cut above. Thank you so very much.

Everyone I had to talk to were very professional. It was a pleasure to work with them all from the day I started to the day I got my new phone. When it was a very difficult time they put my mind at ease.

It took a while to fill out the submission form but after that the service was fast and reliable. I am not sure if the phones we get are new since my daughter's screen broke on the first day she got it. Not sure if it was her fault or it came like that. I am not sure if that can be fixed but she cannot be without a phone due to her job. Thanks so much!

The return process was simple and easy to follow. Phone was received quickly. Return process for damaged phone was simple and easy to follow. Instructions to set up replacement phone were clear and easy to follow.

Very pleased with the outcome! Everything went smoothly & I received my exact phone in record time. It was exactly what I was hoping for-could not have been happier under the circumstances. Was not a good situation but turned out well.

Daughter's phone was stolen, filed a Police Report, PD notified that the deduction should be waived if stolen. NOT ASURION! Apple Care YES! Plus phone issued would't take incoming calls 2 weeks, Never Again. Do not receive Asurion insurance again.

My three year old is not always gentle on my phone and we have had to contact Asurion very frequently in the last year. Each time they have been incredibly prompt and helpful and send out a new phone as fast as possible. I am so grateful for all that they do!

This insurance on my phone was a complete waste. The money I paid out of pocket every month for insurance combined with the deductible when I filed a claim cost more than if I would have just purchased another phone outright. I would be fine with that if I was able to file an insurance claim and immediately receive a phone in return, however, it takes several days to file a claim and receive a replacement phone. Because I pay the insurance on my Verizon account, I thought I would be able to take my broken phone into a Verizon store and they would replace it right there, however that is far from the case.

The representative showed up was very professional, took my damaged phone and within in 30 minutes returned it to me looking like new. Great Job. Thanks. I would definitely recommend your services because it was top notch. Knowing that I have you guys to count on makes me feel comfortable if I ever have another problem.

My phone screen went white the night before my birthday. Filed our claim immediately, then took my phone to UBreakiFix in Iowa. They partially fixed my phone, until I realized while flying to Florida that the selfie camera was still not working. Took it to another UBreakiFix, and they did an even better job. Great guys, short wait, and I'm a very happy customer. Thank you!

I’m very satisfied with the way my claim was handled. It was so easy and fast. Thank you again. I’d like to add the people I talked with were all helpful and knowledgeable and above all courteous. I recommend Asurion to all my friends.

The first phone that was sent was defective. I had to send it back. Then the second phone arrived and had scratches on it. It took Asurion 2 day to activate the phone. I spent about 7 on the phone with customer service.

Quick service but didn't realize I would be getting a refurbished phone instead of a new replacement. Other than that no issues. Shipping was fast, the lady at the store was very helpful in getting my phone set up again.

I had to pay for a replacement when all I needed was a new screen. It's not fair to consumer if you can't procure parts. Consumer should still get repair price. Not replacement. Very unsatisfied and will not be using again.

Process was very fast and easy. Called in the problem and was right away given a appointment. Repair guy communicated that he was on his way, fixed the phone in and was fixed in a matter of minutes. Great to have insurance.

Phone wasn't connecting with mobile networks. Chatted with a rep. Went through some troubleshooting steps. Determined was not resolvable. New device arrived the next day. Quick and painless. No issues.

I was very pleased with the entire process. Very simple to request and receive and to ship back. Had a little difficulty online--called in and very hard to get a human. Actually ended up calling Verizon and they put me in touch with someone immediately.

I was very happy with the entire process. Very helpful costumer service & quick delivery of replacement phone. Sent an email to confirm they received my broken phone so I did not have to worry about being charged for it. Thank you.

The lady that helped me was amazing. I don’t recall her name. Donna. Denise. Something with a D. She just was very thorough. Did her job excellent! Asurion people keep doing a great job. My very first experience. The lady was a trainer or an instructor and I made sure to get a note to her supervisor complimenting her as well.

It took me one week and multiple phone calls to get a replacement. No one had a single clue what they were doing. The replacement I received was NOT the phone I'm paying monthly for. Unhappy with the experience. Unhappy with the phone...

Delivery next day was excellent. Phone was originally suppose to come the day before by the carrier car but the carrier never showed up. So Asurion made sure for next day air. Delivery came early morning right before I had to go out. Set up was pretty easy.

The service and turn around time was exceptional. I received my new product within 24 hours. The setup was painless. I was able to return the damaged item without delay. The email communication kept me advised and on point. Thanks.

I was very pleased how easy it was to navigate through the automated system. I was very surprised how quick and easy and fast it was to make my claim. I was very surprised on how quickly I was able to get the phone timely manner and how easy it was to set it up. It was like I never lost my phone and I was very happy with my experience.

Easy claim process, rapid replacement phone delivery, easy set-up - very satisfied! Excellent customer service, knowledgeable and courteous personnel and staff. Have used Asurion numerous times over the past few years for both myself and other family members. Will definitely recommend Asurion.

Got my replacement phone super fast. Thank you. And it was very easy process to submit. The package that came with it to return my old phone made the process easy. I just put my new phone in the little envelope, sealed it and dropped it at the post office.

My 21-year-old son was traveling cross country when his phone broke. I had to hit a moving target to send him a replacement. While it took a while and several phone calls to make it happen, the customer service was amazing. Everyone I spoke to was very compassionate and understanding of my situation.

We used this service twice. The first time communication and replacement went well. The second time a year+ later, it was very confusing and stressful using the online service. We managed to get the phone delivered a day later than expected. At this point the phone is now too old to pay the same amount per month plus the cost of the deductible on the phone. I would suggest that as phones age, the monthly rate of insurance lowers rather than staying the same.

It was a very simple process to get my broken phone replaced. Asurion sent me a new phone very quickly. Also they made it easy to send them the broken phone. I am very pleased with this service and would recommend it for others.

Getting my replacement phone was very easy, quick and fast, no hassle or long waits. Also sending my phone back was a quick process as well. Definitely if you're going buy one of these new expensive phones that break easy Definitely get the insurance. I only wish it was 250 for the replacement but hey better than 1000.

Everything was handled quickly and professionally. I was very happy with your services from beginning to the end of my claim. From the phone calls to receiving my replacement device, instructions for returning broken/damaged device and returning the damaged device; everything went very smoothly.

The service worker was fast and friendly. She could not find my home so called and offered for me to come into her store. She fixed our screen right away so that I didn’t have to change my schedule around.

You did a great job on installing a new screen on my Pixel Pro 6. I didn't realize the phone was so fragile. The phone looked new when I came back to pick it up. It works as well as it did before I cracked the screen.

4 stars. I would of liked a new replacement. But the broken phone was replaced and that’s the most important part. The whole process was as simple as 1,2,3. Salespeople were knowledgeable and very helpful. No hassles about the phone being broken.

My son accidentally cracked his screen one day, and I put in a claim immediately. I got an email right away stating that his current phone is on backorder. The next day after work, I went into Verizon, and they got in touch with Asurion. Not only did they get him a slight upgrade on his phone, the phone came the very next morning. They are by far the greatest!

I was there for a cracked screen. It was a good experience overall. The technician explained everything from start to finish. He made sure Everything else on the phone was working properly before doing anything to the phone. Which I think it’s a good thing.

Really happy with their service. Got my replacement device the next day. Second time doing a claim always great customer service. Doing the claim online was easier than calling in and waiting on hold for a representative. I would recommend Asurion to my friends and family.

I made an appointment and went to the company recommended by you and everything went according to plan. My cell phone was returned in excellent condition, and I've had little problem with it. Thank you for your service. I hope not to have any future issues with the insurance plan.

The process of getting scheduled and confirmed was quick and easy. Repairer called ahead, arrived on time and had completed the repair work well within the designated time. Device was working and back in operation with a new and functional display. An awesome experience.

A very good experience. It was smooth as always and had no problems at all. Asurion has always done just what they say they will do. Don't know if anyone else does this but my bet is on Asurion. Always does a great job.

Everything went off without a hitch. Replacement phone arrived the next day as promised! I appreciate that they took care of me and they were able to get me a new device when I needed it the most. Thank you very much would definitely recommend, five stars.

Could not schedule repair online... Had to call number... 1st person more insistent that I sign up for phone insurance.... Scheduled repair for wrong day..... After I waited 3 hrs past scheduled time, called 2nd. Person scheduled for next day,,, Said to have solid working space and electrical outlet. Service guy....so cleaned living room, set up table, had extension cord. Very nice guy. Showed up on time, said all work is done in his truck and has been for about 2 years.

My new phone arrived the next day with complete instructions on how to set up my new phone as well as everything I needed to send my old phone back. I was extremely satisfied with everything. The only complaint I had, had nothing to do with your service.

Very good. Excellent service. Help me out perfectly. Got my phone to me as quick as possible. Explain everything and give me a can and help me get through the steps of community things. Thank you very much for all that you did. Phone came on. The same time help me through to do my payment and everything. Excellent service. I wasn't upset, angry or mad. Was happy and felt really comfortable with everything that was going on.

Replacement of phone due to water in charging port. But once the phone charging port dried it worked fine. Since received new phone decided to swap it out, but not really sure necessary and worth $129 charge. Asurion was quick and efficient.

The replacement that was given was nothing like my original phone. I should have been given the option to somehow get a proper replacement. Perhaps a higher surcharge. The replacement was twice as big as the original and way more fragile.

Asurion did very good job sending me a replacement phone. The lost of my phone in Belgium ruined my vacation but thanks to Asurion I got another phone and it is working very very well. For all you all doing for us your customers we are really appreciated your job. Thank you.

The process went very well. I had to pay a good amount to get a replacement IPhone 13 Mini because I got caught in a torrential rain and, even though the phone is advertised to be somewhat water resistant, it failed to operate. Asurion did cover the greater share of the replacement cost. I will now contact Asurion again because the replacement phone goes completely dead at times during a call. During the dead period it will not allow all texting, receive voicemail, etc. I have to power off for a few minutes before it allows marginal use. I am not certain but am believe the replacement phone is a refurbished phone but was not fully refurbished.

It was a very easy process. Very friendly staff and knowledgeable. I received the phone quickly. Thank you so much for a good experience. Also, I got the same exact phone that I had. I would definitely recommend the service.

Love it fast and efficient. If I need help they are there until the end. Thank you. You will receive your product within 24 to 48 hours with enough time to switch everything over to your product. Keep up the good work.

Great customer service and took care of my claim in a decent time frame. Great, friendly tech that came and replaced my broken screen. She replaced it in a timely manner. Asurion was very easy to work with.

After paying for insurance for years on my daughter's phone, it was nice to have it pay off! The process was easy and we received the new phone in just a couple of days. Thankfully, she now has a new phone and it works great.

Did a good job at meeting my needs, and solving the my problems/issues. Thank you for the time and effort. Would recommend Asurion to my friends. Only thing that I didn't like was the shipping my item. Could of sent it overnight.

The service was prompt and easy. Asurion replaced the broken phone and the support was very good. The new phone arrived the next day and when support was notified, they stayed on the line until the transfer from the old phone went to the new phone. I would recommend this service as it is very easy to drop and break a phone.

I had an agent that made the process super easy when I was struggling, I got my phone the next day just like it was promised. Amazing service when I was struggling with one phone being stolen. Very thankful for the swift service and the help that was provided for me that day.

Having Asurion allowed me to obtain a replacement iphone7 (old, so replacement cost a bit more) which I could turn in to Verizon for activation or for upgrade to a new phone. And it gave me the added advantage then of new Verizon offers after my phone was stolen. New device arrived very fast.

People at the stores had no clue because the screen was broken on how to retrieve my information. I figured it out when I received the new phone. Quick to get it to me the new phone. I was worried it would a refurbished but it was all good.

Very impressed with the clarity of instructions, and speed of shipping. Thank you, would definitely recommend to friends and family. The instructions how to transfer my content of the old phone to the new phone was very easy to understand.

Phone was stolen while on a trip to Mexico. I called Asurion and they sent a replacement quickly. I was pleased with this service. I intend to keep this service on my account as Asurion always performs as expected. It is a good phone insurance plan.

My phone was crushed behind repair and the steps that were given to me online did not apply. I had called Verizon and Apple without any solution. The agent that took my call from Asurion was absolutely wonderful - she stayed on the line until the problem was resolved. The Asurion process was great!

I am very happy with the customer service you gave. The customer service representative was professional and knew what he was doing. I had no issues at the time of the call. I have no issues now weeks later. I got a new to me refurbished phone with no problems. I love my Motorola z4. It works great. Thank you.

Very helpful and easy to use. Got my replacement and sent back the defective product the next day. I will continue to use Asurion which has always been a great service. The customer service representatives were helpful every time I had to speak with them.

Sold me the policy to cover my whole house including my whole home audio system. Now they want me to dig up my outside speakers and mail them in! Where's the tech to do this? Waste of my money. Lots of big promises and they don't deliver. Save yourself the bother!

The process was simple. Entered the claim, received the replacement device in 2 days, transferred my items, and returned my broken device with the enclosed envelope. Easy peasy! I didn’t require any technical assistance, but instructions for obtaining were provided.

The first phone didn't work properly and worked with me quickly to get a new phone...I didn't have to spend 2 hours at Verizon proving that my phone was on the glitch like the last 4 years! It was a simple request assisted by Verizon employees because I'm deaf and can't talk on the phone, Verizon helped me set it up and get me out the door quickly!

The customer service was awesome. We had a bit of trouble doing it all online. They resolved the issue and all was taken care of quickly. There were email reminders to turn the damaged phone in and an email when the phone was received.

Customer service representative was terrific. Very knowledgeable, professional, and caring. The replacement iPhone was delivered the next day as promised by the customer service representative. The whole experience although initially distressing, turned out to be quite positive because of your excellent customer service representative.

Super nice and easy to do business with! I broke a brand new S22 Ultra when the phone was only 4 days old and was devastated. Asurion made the claim process super easy and I had my replacement the very next morning!! Highly recommend!!!

New tablet was delivered, so quickly. My grandson loves his new tablet. I love that my grandkids can enjoy movies, games, and videos; during this trying time. I am very grateful for these services, we couldn't have made it through this pandemic, without your great staff.

My Samsung S10+ had a damaged charging/data port which was identified by Asurion as needing a board replacement. I needed my phone for multifactor authorizations at work and I couldn't bring it in to a store for a quick repair, so sending it in was the only option. I chose to limp my phone along until after the work week with Inductive charging so I could then send in my old phone. The new phone arrived in a flash via mail. I appreciated the easy return padded shipping envelope provided for sending in the old phone. Returning the phone was super convenient and the 10 days to return was also appreciated which allowed for transferring additional data and using the old phone to setup/organize my new phone with all the same apps and settings. I recommend this service.

Asurion has always been there for me when I needed them. I work in construction and I’m very rough on my phone. They have replaced several and they even sent me a return envelope for my damaged phone. It’s been a real pleasurable experience.

Just great company and fast, trusted and reliable service. I really appreciated the way they treated me and how fast they committed to serve and make sure I have my phone on time no more than 72 hrs and bingo my phone was at home.

Quick friendly service. The customer service representative was outstanding with a friendly, but professional demeanor. I do prefer UPS or FedEx over USPS. I am surprised that Asurion does not cover the attachments for the modular phones like the Moto Z series, as when my phone broke, the speaker went out with it.

Professional live representative answered all my questions and provided the help I needed to order my replacement phone. Keep up the great customer service. The representative understood my issue (we have four different lines on one account) and was able to identify the specific phone on the plan that required replacement.

I've been needing my phone screen replaced and had to drive from my home in Moose Lake nearly 2 hours south to Maple Grove to have it fixed - only to arrive there and be informed that they couldn't fit me in and to come back 3 days later. For whatever reason, Asurion won't come to my home or work for a screen replacement. I was even willing to drive to Cloquet to meet a repair person but no one will come. It's just very frustrating to have a cracked screen and the inability to have it repaired.

Everything came quickly! The service was great too. We appreciate having a service that has helped out many times with lost and stolen phones. Without this service we would have to purchase phones each time this happens. Thank you we appreciate this service.

Great experience as always. Fast and efficient delivery after deciding the phone needed to be replaced. The only con was that I couldn’t complete the claim on the website and had to end up calling the customer service line, but the agent was very helpful and professional

I don't usually give testimonials. However, cell phone insurance is an absolute must have and Asurion is an exception. They are affordable, SUPER EASY and QUICK for claim submissions. I've had two claims over the years for phones damaged beyond repair and almost better than original phone were received within a day! I barely missed a beat! I'll never go without!

My phone was lost in a river twice and I called and explained why I would not be returning the device and the personnel were very understanding and helped me fix my claim since I could not return the device.

My phone was experiencing a known issue common to iPhone 7. Asurion would not allow me to have my phone looked at at local service center and instead required me to ship the phone to them. They were unable to repair the issue and my only alternative was to replace the phone at the deductible cost of $129. So at the end of the day, I was without a phone for a week during shipping and still had to get a replacement phone.

The process was easy and painless, would of liked to receive my phone next day but that wasn’t told to me. I waited 5 days and I was on vacation, and received my phone just before leaving but happy to get it. Thanks.

Augustine, at U break it we fix it, was the BEST TECH EVER!!! I WANT HIM TO HELP ME WITH ANY AND ALL MY PROBLEMS!! Augustine is knowledgeable helpful and friendly! I have seen him and he’s helped me without having to file a claim!!

All was good. Very happy with my phone model that was finally replaced after two tries. Thank you very much. It took me many phone calls to get it right but am happy now. This insurance plan has saved me several dollars in the cost of phone damages that would require phone replacement.

The claim process was easy online. I picked the location to drop off the phone for repair. Dropped off the phone to have the screen repaired. It was ready quickly and the guys inside the store were super helpful and friendly.

My daughter broke her screen. We used our Asurion coverage to repair it. The repair was pretty easy to schedule and only took a few hours to complete. Unfortunately, the new screen they used to repair her phone stopped working a few days later. A quick call to Asurion and we were able to get a second screen at no cost! I’m definitely happy I didn’t have to buy a new phone and my daughter was especially happy that she wasn’t without one for long!

Phone broke and we got a new phone in two days. We sent the broken one back. The people at Verizon store were virtually useless as we needed to go through Asurion and not Verizon. The insurance report to Asurion took a few phone calls because directions were not clear.

The claim was settled in a very fast matter, My router which I paid over $300.00 two years ago stop syncing with my cable modem. So I brought a replacement and remember that I had this insurance. The process was simple. This was a great experience. Thank you.

The claims process was easy and straightforward! Much easier that dealing with Verizon. Just after a few questions and submitting the claim I received confirmation emails stating our replacement was on its way! I’m very pleased with Asurion! Thank you for making this process simple and getting our replacement phone to us so quickly!

I am happy with the final product. However, the first product you sent crashed just like my own phone within the first 3 days. Lapaula was an excellent service agent and was friendly too. She made sure I got my second replacement phone.

My phone was stolen at a Rite Aid. I called the store and went back within 25 minutes. I then called Verizon to let them know. Right after that (around 2pm) I put in a claim to Asurion. I paid my deductible over the phone and received my replacement by the next day, midday! Thanks!!

Phone arrived promptly. I am less than happy with Verizon. They sold me a charger that doesn't work for my phone. My phone is not made for wireless charging and they won't let me return it so I am out $50.

Great next day service, of course, the co-pay has went up since I used it before, but that's economics, otherwise, excellent service. Phone came the next day, packaged and with the charger I also had damaged. Thank you.

Took longer than expected, but my phone works like new! So can't complain!!! As far as quality, it's working perfect, would definitely recommend to a friend if they ever needed to get a repair done! And the cost with insurance was definitely worth having.

Simple. Had to go to a Verizon store and got help filing my claim. Took about 25 minutes. Got my phone in the mail next day. Phone pretty much set itself up once I logged in. All my apps were on my new phone like nothing ever happened. Smooth transition.

Representatives was very helpful and prompt to questions and concerns I had. She also was polite as she shared the home protection plan. Consistent, persuasive and just let a true salesperson. She was also a kindhearted, respectful and warm individual. Very friendly and awesome customer service skills. Awesome Service.

Overnight and kept most but all back up data without loss.. Upgrade features not available at the time of purchase but rather replacement device. Stylish, sleek and optimum performance I-phone 12 Pro- delivery on time without any delay or defects to the device- genuinely Asurion at its Best for customer Care

Service repair coming to the home was so efficient to repair a damaged screen. The Repair person was also quick and efficient, extremely professional and helpful. I'd recommend this service to everyone. In fact, I have already told several family members and friends about this service.

Claim for malfunctioning phone. My phone was a Galaxy2 Z Fold with some slight damage. I was 11 month old and still under warranty with Verizon. Because of the damage Verizon said I has to file a claim for replacement. The damage phone fee was $249. Asurion updated my phone to a Galaxy Z3 Fold and shipped out that same day. The whole process went very smoothly and fast. I even upgrade my insurance coverage.

I replaced my son's tablet and when I was sent the replacement device I was also sent an envelope to send back the damaged tablet, so I did the very next day. Then a few days later I received in the mail a letter from Asurion stating that if I didn’t send back the damaged device they were going to charge me the non return fee, I called right away to let them know that I had been tracking the return and I had proof that it had been delivered days before the date on that letter.

Taken care of quickly and fixed the problem! Convenient and had the crack corrected in the time promised. Also the rep found a location that was close to my home so I could repair the phone within hours. I would not hesitate to use them again.

The delivery was quick and efficient. The phone was flawless and beautiful! It came with a SIM that made it a little confusing so I stored it and put the SIM that was in my old defective phone in my new phone.

Quick and efficient. Would use the services in the future. I do not like surveys but I did this one because it was worth the trouble. The phone transfer was easy and the return process was easy as well.

I was disappointed that my replacement phone was a refurbished phone. I have been paying into this plan for several years. Or if not, I could have been given an upgraded model. Especially since the monthly fee has gone up and I rarely used this insurance.

They didn't have but 1 replacement phone available which was ruined in less than a week by a splash of water and trying to get a replacement was so unbelievably hard when I just got the phone week earlier. I bought a new phone at full price to get a replacement phone.

Everything worked as advertised. Store clerk very helpful. New phone showed up promptly. Getting new phone working was easy. Nice to have an envelope supplied to send old phone back. Promptly received an email when process was done. Thank you. Hope I don’t need you again.

Had to replace Samsung S-20+5g due to crack and battery charge port coming loose, 2 separate concerns unrelated to each other. We have a family plan with 5 lines. Am certain we'll do business again. Till we meet again, have a great afternoon, sincerely, Steve

Easy process. Worth the cost. Great to deal with a live person when there is a question about the process. Watches should come with or at least a prescribe cover that customers can buy especially since they were for kids.

It was very easy to get our broken phone replaced with Asurion. After filling out the claim, the new phone arrived within a couple of days. Paying the fee through Asurion for phone replacement was much less than replacing the phone through our carrier. We were very happy with the service they provided.

I went through absolute hell, spent hours on the phone, and got nowhere until I started getting mad. I needed a screen replacement and you tried forcing me to pay a higher deductible and replace my whole phone. I knew all I needed was a screen replacement and the authorized service center agreed with me. I'm an IT professional and understand how technology works. I'm very dissatisfied with the level of service I received.

Easy submittal process online. Replacement device was sent very quick. I appreciated the addresses return envelope being included to return my damaged device. I would use this service again, but hopefully it is not necessary. Thank you very much. Have a great day.

My son's phone was not working properly (the screen was not tracking finger touches right). I was expecting to take the phone into a store for it to be fixed, but instead was issued a new phone. I got the phone the next day at no extra charge. The new phone works great, and we are very pleased.

Was very pleased with how easy and quick the claim process was online. I had my replacement phone in 24 hours. And while they couldn't replace my phone with another Motorola, I am very pleased with the Samsung Galaxy S9 they sent. Will absolutely recommend to friends and family.

My phone fell out of my pocket then got run over by a car while I was vacationing in Illinois. Went to the local Verizon store and got help ordering a new phone which arrived within 3 days, while I was still in Illinois. Vacation saved!

Ease and promptness of appointment was great. Greeted immediately when entering store. Needed screen was in stock. Repairs done same day, and when promised. Phone works like new. What's not to like about this experience. Five stars all the way.

I am so glad I had insurance on my phone. I lost my cell phone and Asurion replaced it within a few days. The claim process was very easy and I am very pleased to have a phone again. Also, it was much easier on my wallet to pay the deductible instead of having to buy a new phone!!! Thank you Asurion!

Very happy, very pleased, with Asurion again. Fast and responsive. I much appreciated being able to contact Asurion by phone and for the patience and effectiveness. The direction to go to the web site was very helpful also. Web site was great.

Love the phone. Everything looks super amazing. Love the color. I just the fact that I can use my Internet correctly but it's not your guy's as fault. But I love it. It is really nice. I would definitely recommend this phone to more people.

Asurion, you were great. UPS was horrible. List phone twice. Thanks for picking up the phone and having a customer service representative to talk with. You helped solve several problems. You were prompt and reliable. Please use a different mail carrier.

I love the phone. Easy to switch it over. It walks you through set up. Great camera. Great storage. When old one broke was replaced quickly. Thankful was able to order online. I would purchase this phone again. Easy to use. I would recommend it to anyone.

My my phone was stolen. I tried to get in another one. My wallet was stolen at the same time so I had no ID and couldn't get one. Had to borrow a phone then when I did get back to him and I had to back pay all my bills but my phone was on during the time. They said my phone service was off and they didn't replace my phone. After being a customer for over 10 years they are horrible. They do not do what they say.

My screen cracked. I found your service easy to start and prompt, the person who came to do the repair was excellent. The only reason for four stars is the feeling that I pay for insurance for years and years, and am not sure it's worth it, for the small claim amount I've never needed.

The first replacement phone I received was broken. I called to have it replaced and the new one never showed up after several days. I called 3 more times & was hung up on. The lady I finally spoke to was super rude because I didn’t want the additional coverage & wouldn’t let me take the survey after our call.

Great service and very quick!!! Very happy with the return and getting the new phone so fast. Happy happy happy and I have always had great service with Asurion, will continue to keep this service as they always do Great.

The process was easy and efficient. The replacement came quickly and was just what we previously had. Less expensive than buying a brand new phone. My son was able to easily transfer all of his information to the new phone.

Convenience is everything. Coming to my location saved me so much time. They were very polite and used every COVID precaution. Very much appreciated the precautions that were taken while repairing my phone. Would recommend anyone to use this service.

The experience as always is fantastic with Asurion. They come through when claims are needed processing. Sometimes, especially with electronic products the processing fee can be expensive, otherwise Asurion is very helpful to have. Thank you Asurion for being a reliable company.

I'm glad I had this service available. I did not expect to have to use it so quickly. The entire process was quick and without issues from first contact, receiving the replacement phone, and then setting up the new one.

Initially waited a week for the replacement iPad. Like everything else these days it was backordered/unavailable. Customer service was very willing to work with me finding a suitable replacement even though it was not the exact model. They were able to resolve the delay and ship the replacement immediately.

Verizon has always been very helpful with any problems and services that I have had with my 4 lines. I do wish that as a customer for several years and being over 65 I do not get a discount. I did have a discount when I was teaching but that stopped when I retired from teaching.

Flawless and easy process to replace my phone. So glad I purchased the coverage when I purchased my iPhone XR. The personnel at my local Verizon store was also a huge help. Very fast and efficient shipping both to my home and back to the address provided me.

Claim to replace damaged phone was quick and easy. The new phone arrived in just a few days. My son was glad the replacement phone was shipped directly to him. He was able to get the new phone set up and get the damaged phoned returned.

I lost my phone and within 24 days of reporting it missing, I had a replacement. The system established for reporting, paying and receiving the phone was easy to navigate. The replacement phone was in good condition. Activating the new phone was also straight forward.

Helped me out in a financial pinch last Christmas so I could get gifts for family. As soon as I could pay it off, I did. I'd use it again in a heartbeat if I had the need. The app is easy to use, and the credit limit I qualified for was fair.

The gentleman that came to my home to fix my phone was considerate and told me all he was going to do. He was completely finished with my phone in the amount of time he said he would be. Thank you for the good experience.

I filed my claim during the evening & had my new (upgraded) iPad the next day! I use my iPad for work & it’s essential to my business. I can’t afford to be without it & Asurion got it done. Fantastic service!

Very pleased with the service from Asurion’s tech representative. While on vacation in FL broke my screen. Tech came to our location and replaced the screen. Had to make two different visits to our location (wrong screen first time) but both visits to our location on time.

Easy process. Very satisfied. Was easy and had new phone the next day And the price for the coverage is so reasonable. Peace of mind means so much. Knowing if you break, lose or get your phone stolen that it will be fast and easy to file a claim takes the stress away.

Had two phones that required replacement. One more serious malfunctioning than the other. The latter (well both) phones replaced expeditiously. Did experience difficulty transferring data on worst phone. We needed extension on return date as personal health issues delayed return. The other phone's "replacement" had issues and a second replacement was expedited. (The phones that were replaced were "old" models. Our third "old model" phone will soon need replacement too, as it's starting to have malfunctions). Both reconditioned replacement phones are working well. Asurion even "upgraded" the phones. "Asurion"...absolutely great replacement service...professional & courteous customer service representatives. I highly recommend Asurion's outstanding service. "Great service" could be their motto! Thanks Asurion!

The screen was badly cracked and we were informed that the insurance would repair it. We contacted Asurion and scheduled a time for a technician to come over to my home and fix it. He arrived on time, repaired the phone and left after the job was completed. Phone is good as new.

We had a horse step on a Apple Watch and getting the replacement was fast and easy. The process was easy to do online and the replacement was received in just two days. I was extremely happy with the process.

First 2 times I used your service it was awesome. The 3rd time also for a cracked screen, they never showed and cancelled both times as no tech was close. I let your company talk me into replacing it. 1st replacement the speaker didn't work. A 2nd one was sent which the battery last less than a day and while I'm on it, it will flicker and then go backs to main screen. I would request another replacement, but I feel the others will also have issues. I keep your service to use it as a last resort. When I upgrade, I will not be using your service and if asked I will not recommend it. If you care to verify you have my contact info. I don't expect you to use this but should!!!!

Great service for real. My screen on my Google pixel got cracked when it fell off my car and they replaced my screen in a hr and it looked brand new. Glad they are there doing what they do. Thanks for doing a great job.

Everything was outstanding. I was amazed that they were able to offer same day replacement. I wasn't home so did not matter, but greatly appreciated. Asurion rock in my opinion. Unfortunately, I was ticked off that Verizon charged 40.00 me forty dollars to retrieve my contacts when after the fact, I could have done it on my own.

I ran over my phone. I was very Devastated as I use my phone every day for my business. They were very prompt In sending a replacement phone. It had all the information on how to transfer transfer from my old phone to the new phone and send back the old phone once I had finished getting everything transferred over. I was very pleased with the service and how quick it was. Thank you so much.

Phone had internal issues, Asurion listened to my emergency being that it is a work phone, had a new device to me in 2 days, to my house... No questions asked, I'd recommend them to anyone. They were the only people that were interested in helping me. Samsung told me to just buy another 2,000 phone like money grows on trees...

This was a seamless process from start to finish. I did not fully understand the need for photo of entire back of TV and as I showed 3 vs 4 corners it delayed me some. However once I got past that it was better than I had hoped. It was quickly resolved and I now have a great TV replacement for the minimum fee. Thanks!

Phone wasn’t working at all and was a fairly new iPhone. Replacement came overnight. My only issue with Asurion is their very high deductible. The response time was quick but the cost of this plan is too high. In this case the phone was less than a year old.

The technician was timely and friendly. I loved that he came right to my house! It was super quick and efficient, and I am very pleased with how my phone works. I wasn't sure if a new screen would affect the original quality but it doesn't at all and performs as well as it always did.

My original phone fell apart at the hinges. I was sent a new one the next day but it was defective and then I was sent another one and that was good. It took a bit to get it all worked out but was all fixed in a timely manner.

Cracked iPad screen. Replaced with new iPad the next day. Awesome and worth the monthly charge!! The customer service was great. Placed order from store. Great service. Awesome awesome awesome service and company.

I purchased their coverage about 4 months ago. My iPad mini screen cracked and they denied coverage. My Apple watch also cracked a month later and they denied coverage. Total rip-off artists. STAY CLEAR!

I called because my replacement phone of less than a year screen burnt out and I was unable to use my device properly, I contacted Asurion about the situation and they were able to accommodate me and sent the new device out overnight to me.

Had great customer service, fast and safe delivery. I was going out of town and my replacement phone came sooner than expected., which made my trip easier and gave me so much peace of mind. Returning old phone was facilitated with the self addressed and stamped envelope.

Took over a week to get part in. Notified claim was dropped so had to refile. Had to make three trips and four phone calls before phone was finally repaired. This created a lot of frustration for my wife and I.

My replacement process was quick and easy. I received my replacement in less than 3 days! The online form was fairly straightforward and the replacement phone arrived in excellent condition. I only had to replace the screen protector and case for the phone.

I thought the experience was was easy and accurate. Everything was done in a timely manner. I would definitely continue to be a customer and, refer to a friend. I have been with Verizon for years and had to use Asurion in the past.. Strongly recommend.

It was a little difficult getting through at first with the prompts...but got through to a customer representative that was very helpful! I was able to explain the delay of returning the old phone with not receiving the return envelope when the new phone was received, but she listened and I was given an extension very promptly.

Great service from this man. Was in communication with me and arrived on time and finished quicker than I expected. The whole Asurion experience was easy and great. Coming to your place really minimized the down time. The insurance is well worth the price at the moment.

The transaction went very smooth. I got the new phone the next day and set it up per the included, simple directions. There were no problems with this transaction at all. I would recommend this service to anyone who has a cell phone.

Everything went smoothly and quickly. Very fast service. I was very surprised how everything went and very happy I received my replacement phone so fast. I couldn't have asked for more. This is my first experience using the insurance and I was very pleased.

From filing the claim until I received the product was fast & easy. Not many warranty issues with some companies are this easy to get handled so I am thankful my transaction was handled so great. I received my replacement the very next day that I placed the claim.

Asurion set forth reasonable requirements, provided an easy to use portal to submit documents, and had our replacement (new) phone delivered within 2 business days. Asurion kept us informed through electronic messaging so that we knew the status of the replacement. That's what I call great customer service!

It was very easy to enter the claim, and the instructions were easy to follow. The amount we had to pay was a little steep considering we had been paying for the insurance for quite some time. The reminder to send back the broken phone was appreciated as I had laid it on a cabinet and forgot to send back.

Customer service was amazing. I was trying to just get a screen replacement. Sent it in, I had no way I could reset my phone or unlock the screen. The screen was completely toast. They sent it back to me not fixed. Finally I just got a replacement phone. This phone is definitely not new and it does not perform the same as my old phone. Wifi calling doesn't work at all, half the time wifi doesn't work. I didn't think I was paying the premium for full coverage on my phone to just get a refurbished used cell phone. That's what really made me not happy 15 to 20 a month plus pay $260 for a "new phone" the insurance is more of a way to scam people.

I was sent a refurbished phone and it wasn't working correctly so I had to get a new one and I haven't had any issues with it. I appreciate the help the agents provided. They helped me with my situation.