Asurion Reviews

I made a claim for a replacement phone through Asurion. I made my claim on Wednesday and my replacement phone arrived on Friday. I’m completely satisfied with the great service that I received. I would recommend their services for the great customer service and getting me back on track with another phone. Thank You.

Fast and super easy to file. Just wish deductibles were lower. On some phones that we have are really old still have a 129.00 deductible? They should look at these with the prices of these older phones because the deductibles do not match up! I've been a customer for a while and they still haven't decreased which is frustrating!

I was very satisfied with our experience on all issues resolved. Thank you for taking great care of me. I am very thankful for having you all take care of me and I am very satisfied for all your help and guaranteed expertise. I will let all my family and friends know about how you all took care of me and I am very sure they will all be very satisfied the way I am and continue to be. Again thank you all.

I had JUST bought a refurbished phone from Back Market, as in maybe had it for two months, and of course, ended up dropping it (I had a screen protector and case.) So, subsequently only half of the screen ended up working. I filed a claim with Asurion stating this and they sent a check in the mail because I guess they couldn't fix the screen or replace the phone (it was an iPhone 7 plus?). The kicker is that you cannot get a new phone using the same plan with the check they give you. So I'm out $65 for an entire year plan for nothing! $65 may not seem like a lot to a lot of people but it's a huge deal for me, I was trying to at least be safe and insure my phone but now if I buy a new phone, I'll be out $130. They also state this but they charge $40 to file a claim, I assumed that was for fixing it or replacement of the phone, not if they couldn't do anything for it. All in all, just be wary.

Excellent customer service above and beyond! Thank you. Patricia was excellent, very professional and informative. Walked me thru it. I was so nervous. Try not to lose my information. Seers was also great. I spoke to her the first time I called!

My phone was broken in a car accident. I filed my insurance claim with Asurion, and the process was easy enough. I almost immediately dropped my phone at the UBreakIFix location that I was instructed to bring it to. The employees told me they needed to order a part, and that it may take up to a week. Two weeks later and the part still hadn't arrived. I was told it was at a UPS location in a nearby suburb and that it should arrive either that night or the next day. The next week, it still hadn't arrived. Eventually, the part had to be reordered, and after 4 weeks, it arrived. I was told that my phone was fixed... But they couldn't give it to me. They said that a mistake had been made and that they weren't supposed to fix my phone. They told me that Amazon would send me a gift card within 72 hours. Over 72 hours later... I have no messages from Amazon.

Great replacement service with quick delivery and friendly staff. Will tell my friends and family know to encourage them to use your insurance program. We are happy with the service provided to us. It would be nice if we also had the option to pay for the upgraded version with our replacement.

The transaction was very fast. Filing the claim was very easy through the website. Instructions were easy to follow. The phone arrived quickly, and it was exactly what we needed. The SIM options were also well explained, and made the service transfer easy.

Received my replacement phone in 2 days and everything I needed was in the box. Thank you for your prompt response. I was up and running in no time. One phone call and a new phone was on the way to me.

The representative was very empathetic and in concern of my cell device and assured me and succeeded with me getting a replacement device. They didn’t have to experience the “run around” when inquiring on getting a replacement device. Thank you Asurion. Job Well Done!

For me very faster delivery and professional service. I’m really satisfied with my request. I think Asurion is good company. The employees they are kind. I can’t wait a lot for my claim. In the first 24 hours received my device. Thank you asurion.

It was great. All my questions were answered. The main reason for call was completed in one call. The customer service rep was very easy to understand and explained things very professionally. I would recommend Asurion to insure your devices.

Took care of my issues immediately and got my phones and watch replaced in 1 day. Filing a claim online was easy and quick. The return process on the old phones is easy and quick. Spoke to a representative to get the Iwatch replaced and he did a great job and was efficient.

As soon as I reported my damaged they got me a replacement in a matter of days. The service agents on the phone were courteous and efficient. I am very pleased with my new phone. Now I just have to learn how to use the new phone efficiently.

Replacement phone arrived the next day. Luis at the Salem AT&T store was extremely helpful letting us know about the Asurion insurance we had on our plan and helped my daughter get her new phone up and running just like her old one, which had been stolen. Thank you!

It was horrible, horrible. I thought I was supposed to get Sunday delivery or next day delivery I didn't get it for 4 days. I needed the phone it was at the shipping center here in Colorado springs UPS or FedEx whichever one it was that I can go pick it up but they needed you guys to release it to me. Nobody would help me through customer service or any way at all. Currently looking for a different insurance company to go through for my products. It's ridiculous that you have to wait.. I don't understand why we can't go to a store to get a refurbished phone instead of you guys having to send it. And you guys are horrible at helping people out.

Service was fine. Too many personal questions asked to make sure it was me, while trying to get my item replaced. Deductible is high. Device took two days to arrive. My daughter has a baby and to be with out a phone. Glad there was no emergency.

Excellent service. Did online kinda late night before and was here next day. Thanks. Anytime I have used Asurion in past they have always been very precise in delivery. It makes it so convenient that we are not without a phone for very long and returning back is so easy with return label.

Everything is good. I'm really satisfied with my services. The personnel to the Asurion is very helping me with my problems. Was very satisfied. The service person was very polite and attended ve to my needs and process was very smooth.

I received the replacement phone very quick as stated with the insurance claim. This made my life a lot less crazy. I do not have another phone, so my personal and work life wasn't impacted too bad. The replacement phone works great and was easy to setup. Returning the old phone was an easy process as well. Thank you for a great experience while dealing with your company.

I dropped my relatively new phone in the driveway and stepped on it and Asurion got a replacement to me the next day!! I had to take it to Verizon for help getting the new one up and running but that's because I'm not very technical!

Great experience! Fast shipping. Quick & easy process altogether. From starting the claim, receiving the new device & sending it back it took 2 days total. It was much cheaper than simply replacing the screen on my watch & I got an upgrade.

The associate that helped me was outstanding. He helped me setup my new iPhone 13 pro. We were done in 15 minutes without any issue. It went perfect. I am extremely pleased. He also set up an appointment and will call me the next day to set up my wife's iPhone,.

The rep we spoke to was very friendly and helpful. He was patient with us and answered our questions in a very positive manner. We received the replacement phone the next day which was great because we were leaving for vacation the next day. Awesome service!

Helped set up new phone with proficiency and patience despite the old phone being available yet out of commission. Thank you. Helpful that we had access to primary account holders phone or this would’ve been a bigger issue.

It was fast and great. It was easy to install and copy old phone to new phone. But I went to Verizon dealer in palisades park (Verizon Authorized Retailer / 276 Broad Ave, Palisades Park, NJ 07650 /202 363 8870). They were horrible. Rude and not helpful. I would never go back.

Broken phone was replaced and it arrived when it was supposed to. Great service. Glad I had this protection on my granddaughter's phone. Only problem had was with Apple trying to get password reset...took a few days. No problems with shipping back either very easy to do.

I pay over $1,200 a year in insurance and still I have to pay a $229 deductible which is **. It was $200 last year now it's $29 higher. People are struggling and Asurion is raising deductibles. I do not think it's right to pay such a high deductible. The reason for insurance is so you don't have to pay out of pocket if your phone is damaged, lost or stolen.

Yvette was the customer service rep that helped me get my claim straightened out and submitted. She was so patient and friendly with me. It’s too bad that more reps aren’t like Yvette. Been with Asurion for many years and will continue using them.

Actually I am coming to realize that it is in fact useless insurance to insure your phones. As for the deductible you can buy the same reconditioned phone on eBay etc. So you really end up paying insurance to ATT/Asurion for no real benefit! Also the one phone you sent didn't work at all. The second replacement is no better, can't hear the other side mostly and the screen and the transcriber go wild on the slightest touch!!

Fast and prompt service. No ifs ands or buts. Received replacement in good condition. Asurion is Worth the investment. True to its advertising. Offered assistance freely. Thought I didn’t need one but still good to know help is available. Thank you.

When contacting customer service, the woman was very nice & said to return the defective phone. It came, phone was ret'd. New phone came & was defective. It had to be ret'd for another phone. Plus the insurance plan didn't pay much at all.

The technician performed an Excellent job. She was very professional. She was on time. I am very satisfied with the services. I will recommend to my friends and colleagues. Much better than request a replacement. Thank you very much. I will always used this service.

Excellent service and very fast response and resolution to our problem. It wasn’t difficult and a ton of paperwork. Thank you. I will say I tried to fill out on website and had problems getting it to work so called and was taken care of immediately. Highly recommend this plan.

The service was fast and easy and the replacement phone came the next day. I only wish the deductible wasn't so high but in the most part was happy with the service. The person I spoke with was nice and made it easy.

I broke both sides of my phone in a fall. When I called the insurance company they were very friendly and helpful. I had another phone the next day. They sent a packing label for the return postage which I thought was a good deal.

It was so easy and quick to file claim and the phone was delivered to me the next day. I received excellent customer service and highly recommend this company. The phone came properly packed and return instructions were easy to return damaged phone.

The service I received was wonderful. Could not have ask for anything better Verizon and Asurion. I recommend extended warranty on your devices. Never thought I’d have to use it but Iphone had a defect in the volume. I called and was overnighted my new phone.

Was very pleased with how fast the item came in the mail and was very easy to set up with all the tools needed to switch SIM cards and charge the pad as well. Thank you for making this such an easy fix and getting the needed supplies to me in such an expedited manner.

My experience went really well. All my questions were answered in a timely and respectful manner. The person knowledgeable about what I was asking. I didn't to wait on hold a long time for them to get me the answers I needed.

Received a phone with a cracked/scratched screen. When I attempted to call about the issue, I received a message about being too busy then the line hung up with no chance to leave a message for a callback. I was not going to start another claim as that would have incurred another deductible. Wholly unacceptable between the monthly fee and the deductible payment.

The person who helped me over the phone was Ms. **. She was very helpful. She made sure everything was taken care of. The only group I was unhappy with was the uBreakiFix group that tried to fix my cracked screen.

All was great except where there was a part of filing the initial claim where a phone was needed to get a code or some sort? Unless the ATT guy did it wrong, it seemed kind of a bad idea for anyone who loses their phone. I also took a star off for the phone delivery time... I lost it Saturday, claimed it late Sunday when I got back into town at an ATT store, and It did not arrive till late Tuesday. Amazon is faster than that. Just food for thought.

The last representative was very helpful and understood my problem with the phone. Was very helpful and knowledgeable about my problem with the phone. When I explain to him about the phone he already knew what was going on with the phone so they sent me another one.

1st they downgraded my phone because they didn't have the same phone available. Then, since I didn't have the right case for the replacement phone, I cracked my screen. Had to mail the phone in to be repaired. Still waiting to get it back, it's been more than a week since I mailed it out. This insurance is a waste of money! I will definitely decline the service in future!

Very easy and user friendly. I was very happy with the process and the speedy actions. This opened my eyes to the importance of insurance and the ease of it. I added insurance to all my family's phones on my account.

The deductible was higher than I had expected. However, You provided Quick shipping, the item was also very securely packaged. I haven’t had phone long and therefore I could give this experience only 4 stars. I’m certainly glad to have had this protection plan in place.

The service was quick, easy, and painless. I received my new device within a couple of days, and was given easy to follow step-by-step directions on how to set up my new device. I am definitely happy to be cover by Asurion!

Very quick service and advisor on phone was great. It was a nice experience and I was impressed by the fact that the person who helped me was very patient. Not sure what else to say but I was very happy with the results.

When I initially placed a claim, the representative answered all of my questions and concerns. Unfortunately, a replacement phone was not immediately available, but I still received the correct replacement phone a couple of weeks later. New phone works great! I would recommend to my family and friends.

My daughter dropped her iPhone 13 Pro and ended up with a green screen and unusable. We filed a claim and had a new replacement in two days. Very easy and simple claims process and she was back up and running within a couple hours. Very fast and replacement was excellent.

Quick replacement of product. Clear instructions to active replacement phone. $200 replacement cost kind of pricey For 2 year old model. Was going to give 5 star otherwise. But the deductible pushed it down to 4 star

The process to get my claim filed and completed was a nightmare. We were told we would have the phone in 1-2 days, however did not receive the phone for 8 days. The company made it complicated in that we had to download, print, sign and send back an affidavit, and send a copy of my drivers licence. In addition because it was my son's phone, and he is an authorized person on my account, he originally filed the claim, however they require only the main account holder to file the claim, so after of few days of waiting with no word, we had to call and find this out, and then start the process for a second time. Every time I called there were long wait times and I was disconnected 3 times and would have to call back. In addition we had to pay a high deductable which was about 25% of the cost of the phone.

Everything was super easy. From ordering replacement to transferring everything and returning. Did have a small issue with activating the SIM but used the chat function to speak with an agent and it was resolved very quickly. Very good job!

Everything went smoothly except when filing claim for lost phone I had to receive authorization code on text to lost phone??? To do this I had to go to an AT&T store and they issued me a new sim card and put in temp phone so we could get code.... Not a good method....

Arrived Great and came with new charger...but package was delayed from carrier didn't arrive a On the scheduled date. I was expecting the phone on the day since it didn't ship till Monday but they always come through

My phone was lost/stolen on Friday, Dec. 31 mid-day. I called immediately, had my phone suspended and blocked the number. I went to ATT and had the replacement one set up for delivery. I didn’t receive my replacement until Tuesday, Jan. 4. I was told they usually overnight them and I should have had it within a day or 2.

I was very pleased with my service. Easy to file a claim and had my phone the next day. I even like the e-mails that are send out saying that old phone has been received. Would not want to switch to any other company. Very pleased with Asurion.

I received my replacement phone in the stated time period and I received a message with the broken phone was received. The online process was easy to use and it saved time. I referred this process to a friend that had a broken phone as well.

I am pleased with being able to see my insurance at work for me and taking care of me and my needs. I also like how fast they get your replacement phone to you and how easy it is to get it activated. All I have left to say is keep up the work.

This company is a fraud. You purchase tv protection plan but they do not cover during manufacture's warranty term. They will just put you in contact with the manufacturer. They do not have any intelligent tech service. They will hang up on you. Go to Allstate Protection for full coverage

I initially had a very hard time trying to connect via the internet and moved to the phone option. It kept booting me out of the server. While it took me awhile to actually reach a live person via the phone, once we were connected the service was wonderful.

Claiming it would arrive and be activated for me!! Complete lie on your part! Took a week to get it! Cost me hours of time and fuel to get it set up!! I know COVID has affected everyone and bussiness' too!! Not happy camper!! BYE

The best service ever! Easy to contact Asurion, the people were very caring and concerned. Everything was delivered in a very fast time. I would recommend your company to all my friends. Also the new phone you sent works great. Thank you.

My service was excellent. The online form was easy to fill out and I received my phone in a timely manner. My activation was not hard to fill out. The only thing I did not like was the fact that I couldn't get my phones open to switch Sim cards. I had to go to the store but it was fine. My overall experience was great. Thank you.

Very easy process to do on my phone! Would love it if all sites were this easy! I was surprised how easy it was... I had to make a claim for my son's XR... He loves his new phone. Hopefully he will take care of this one!!

2 orders: cracked screens - (Phone & Tablet). Thumps up! I was told because my purchased phone is one of the newest phones on the market, it was going to be an backorder. BUT TO MY SURPRISE - I received it within the same week of putting my cracked screen order in. I love that turnaround timing! Also, helping me set up the replacement tablet was a breeze.

Thanks for an easy and quick service, I ordered the replacement online and received it the next day as promised. I have been with Asurion for several years and their insurance is spot on, Asurion is much better than any insurance out there.

Kerria were very informative, pleasant and comfortable to speak to about the problem. She was engaged during the time of fixing my problem,. I hope spelled the young lady name correct. It was a pleasure speaking with Kerria. Please give her a incentive for the wonderful customer service she bring to your company.

The claims and delivery were impeccable in response. Have not complaints whatsoever. Thanks for your attentiveness to the concern. Asurion is a legitimate business that deserve accolades from JD Power & Associates. I do desire AT&T retains services as insurance for devices.

My 17 year old granddaughter had cracked her phone frame then dropped it out of her back jeans pocket into the toilet. Asurion sent a new one right away. Much appreciated. She is very appreciative of getting the new phone. Since I bought phones for 3 grands who live with me, I am very appreciative of Asurion.

Asurion has instituted a user-friendly and smooth process for reporting claims and obtaining a solution. I made my claim on-line and received a response in less than 1 hour indicating that my claim was processed and approved. I received a replacement item within 24 hours of my claim being approved.

Friendly and helpful, mostly accurate info as to next steps. The only downside was all the pushiness every time I called to get the new product which covers all electronics. I asked multiple times for someone to send me the specifics before anyone did.

The reason for 4 and not 5 stars, is the price. I’ve paid for several years now on two phones. Yes I’ve used, the service three times now but that is what it’s for, my deductible shouldn’t be as high as it was. I also get a refurbished phone NOT new. So kinda disappointed there. But shipping was extremely fast and the service to help set up the phone was great. So few things could be better but it could be worse. So thanks.

Everything was great. I’ve received my phone and getting ready to send the damage phone back. Thank you again for handling this in a timely manner. Everything from writing my claim to receiving my phone was very satisfactory. Asurion is a great plan to have on your phone, I would recommend this service to everyone that have a phone.

Easy to deal with and easy to understand the processes. Turnaround time is reasonable as well for replies and next steps. Choices for replacements are wonderful. Have not actually spoke with a person because the online service is so straightforward. No complaints from me and I am always telling people about it.

My phone wouldn't turn on. The AT&T rep helped with filing a claim. The claim was approved and the replacement phone was shipped out the same day. I received the phone the next day. The experience was great. Returning the damaged phone was easy as well.

The exchange was completed in a quick and a timely fashion and the item was received within the time frame given. Item was as described and with all the parts included. I have used Asurion before and would use it again.

Claim process online was fairly simple once I figured out here to go…Don’t go through AT&T go straight to Asurion website….Phone came one day earlier than expected with return packaging for old phone. I hate the deductible is so high but it’s billed to your bill so you don’t have to pay upfront.

The Asurion tech was able work with my sister to get me a replacement phone overnight because I had insurance. I could just change the sim card and I was back in business. The new phone works great and keeps me in touch with friends and family

As with the last time my phone was damaged, Asurion made the process this time just as easy. The online method suggested by staff when I called in was easy to complete and I had the replacement phone the next day which these days with carriers is very impressive. When I receive exceptional service when needed, it makes paying the monthly fee worth it. Keep up the great work!

The phone is my son's and the screen was cracked. I started a claim 08/2021. I previously used Asurion to fix a screen on my grandson's phone and it was very easy. A tech came to our home and fixed his phone from his vehicle. When I started the claim for my son's phone, I expected the same service. Then I was told that service wasn't available for his phone and that we would have to mail his phone in for repair. My son has medical issues and can't be without his phone in case of an emergency. Also, with shipping being what it is these days, I knew he would potentially be without a phone for a week or more. That was confirmed by one of the customer service reps I spoke with.

I spoke with a representative (forgot the name) who was very pleasant to speak with, and a great help in getting what I needed even sooner than I expected. I’ve used Asurion before and I am never disappointed. Highly recommended for others

You guys were so fast getting my son his replacement phone! We weren't sure if it would arrive before he left on a trip, but you made it happen! We are very happy with how you handled things. Thank you for making it easy!

My rep was very kind and knowledgeable. He was able to help me with my problem very well and very fast. He helped me understand what was able to be done. My replacement phone was delivered to me in less than 24 hours. The quick delivery helped me fix my problem with my phone.

The claim was approved within a couple hours and phone arrived in 2 days. They ensured I had a shipping container to mail the old one back. I definitely would recommend everyone get the insurance. Without it you can end up having to cover whole cost of phone instead of an reasonable deductible. Great job!

The whole process was very well done, however in our case we had an iPhone completely damaged accidentally in a microwave, so could not use the SIM card from the damaged phone. After activating the replacement phone sending and receiving calls required ATT to do additional online setup to activate calling, receiving and voicemail. This should have been explained in the activation process instructions. Add this and you have a five star procedure in my opinion.

Everything was handled professionally. Agents were very nice and helpful. Replacement phone received quickly. Would definitely recommend to a friend. Returning the phone is made extremely easy by providing the shipping label. Thanks so much. Have a very, very nice day.

The gentleman that helped me was very patient and very thorough. I really appreciated all of his time and effort. He assisted me in getting a new improved phone sent to me (which came by the next morning--super impressive). I am very thankful that I had insurance to replace my phone that was having technological issues.

Great customer service. When I needed help, all I did was made one phone call and someone was there! Even got a replacement phone for the same deductible as a repair. Fast service and received confirmation email after returning damages device.

My experience with the representative was very good, they explained everything that I needed to know about my upcoming delivery, I couldn't have asked for a better representative. The delivery process wasn't that bad except the driver left the package in a place; that left my package vulnerable. Thank goodness I came home early that day or the outcome could have been different. Overall I am satisfied.

Very fast service! It took no time at all. I’m very pleased with their service that was provided. It was also easy to do online with no help! I will use this service again in the near future. Highly recommend.

The lady was a very very nice person and I love the way she held me with all my needs. Yes I would use them again and I will tell my family and friends about them and I will use them over and over and thank you.

Service was seamless and smooth. I did report a fake email indicating I would be charged for the phone. I reported to your representative. It indicated that Pay Pal would be charged for the IPhone 13.

I have been using Asurion protection for many years. They respond in a timely manner. A new phone is sent in a day or two. I will continue to use them as well and, Verizon as my carrier. Cost is also reasonable, the small fee is well worth it. No aggravation or frustration.

Outstanding service and timeliness. I received my children’s new phones in less than 24 hours. The ease of filing the claims were like 123. It was very easy to follow instructions online and once the new phones arrived at our home to activate them. Thank You and Happy New Year. The only thing that could be better is the selection of more upgraded phones to choose from and also include protection cases that are specifically for the ordered phones.

We have now had two claims in the last year and Asurion has been quick to help. The people we spoke with we super friendly and very helpful. The shipping process was fast and at our doorstep within 48 hours. Great experience for us!! Thank you!!

My Asurion rep was very helpful however the choice of phones was horrible. What few they had in the store and what was on line were not available. I feel Verizon needs to do an upgrade immediately. Thanks. Linda **

Asurion asked the right questions and were able to resolve my problem. I had no idea what was wrong with the phone but after talking with Asurion I was able to replace the phone. I don't remember the lady's name who helped me but she was awesome.

Great work done. Received my replacement phone almost to within when expected. I would recommend this service and this phone to others. I look forward to my phone giving me the great service that the previous phone did and maintaining the great insurance that Asurion provides.

I damaged my $1700 iPad Pro touchscreen and got a brand new replacement for $220. The process was simple. I filed the claim at 7pm. I was told the same night my replacement was shipped and was delivered the next day. Can’t complain.

My experience with Asurion is great. From customer service to online steps to file the claim was seamless. I see they value me as a customer because my phone was replaced very quickly. I will do business with them again.

You did great. I would buy from you again and your sales staff saved me one hundred dollars a month $100.00. Thank you for your service to vets like myself. I will tell everyone I know about service and the saving I receive.

We were helped the day we called! Phone arrived 2 days later! Very friendly service, easy to switch to new device! Easy instructions for sending old device back including tape for box and shipping label! Thank you!

Asurion was very fast with the replacement phone process, not only fast but the whole online process was easy and understanding, the time from the claim to delivery of the phone was the best! With the envelope they sent for me to send the damage device was a plus and they communicating with receiving the phone on timely manner was exceptional. I never dealt with an insurance company who made me a proud customer.

The service was Awesome and it was very Easy to submit a claim. I received the new phone very quickly. I would recommend the service to everyone. The was minimal in relation to having to purchase a new phone. Great service.

I really appreciated the swift processing and delivery of my replacement phone. Though I’m not 100% happy about getting a refurbished phone it is vastly superior than the one that got broken :-). I appreciated the AT&T store telling us about the insurance program for this opportunity.

I have been with AT&T for over 10 years. This was my first time doing a insurance claim and they made it very easy, and very helpful. Thank you AT&T! I will definitely refer a friend or two because you can’t ask for better service than through AT&T.

Super easy. Superfast replacement phone. Small co-pay for upgrade. I slammed my phone in the car door. I had a replacement (upgrade as old phone was, well, old) within a day. No hassle, website is a breeze. Great service. Worth every penny.

The device shipped quickly. The website and the forms were easy to fill out. I was able to request the replacement phone online in less than 10 minutes and the device arrived in 2 days. Would definitely use again if needed.

My phone would not start up. Took to ATT store and they could not start it either. Replaced through insurance. The only disappointing thing was that I lost my photographs and my contacts did not come through completely. Some had only email addresses.

Got me my phone the next day! Customer service was awesome to work with. The deductible is a little high considering I pay all year on all phones. But was glad to receive my new phone. Have had AT&T for years and love their service. The pro tech guy was amazing helping me set the new phone up consider the screen was out on the other one.

Quickly responded to concern. Assisted with tech issues. Easy to set up device and return damaged device. Customer services was very friendly. Phone was shipped very quickly, despite it being holiday and all reps who assisted on the phone were considerate, knowledgeable and truly went above and beyond to assist.

The delivery and timing was great but I was given a SIM card that did not work. Took it down to AT&T to confirm it was the SIM card and they replace it with a new one. Other than that I would say the process was quick and easy.

It was an awesome experience and hassle free. Phone was delivered the next day, I didn’t speak with anyone and was all done online. I was kept in-loop the whole time. I ended up buying insurance of other phones too.

My experience has been great, fast, efficient, and proficient. The professionalism is amazing. I needed help setting up the new device and the gentleman I spoke with walked me the process. The issue with my old device was the charging port. The customer service throughout this has been great.

It was easy to file a claim and service was fast and hassle-free. I was also informed that since I haven't filed a claim before that I would receive a 50% discount on the deductible amount which really made me happy. The replacement phone was delivered to me in just a few day with a slight upgrade.

Phone came very fast in mail. Thank you. Trying to get my saved contacts off phone and will mail back phone Mon the 3rd. Thank you. Trying to download stuff off old phone. Hard to do when the screen is cracked and don't work but thanks for the speedy service. Received phone in 48 hours was A+ on service in my book. Thank you. Jeffrey

I went online, explained my phone problem, and was Immediately told I would receive a new phone the next day. My new phone arrived the next day as promised. The phone was like brand new and worked perfectly. Great service and employees. Well worth the premium.

Phone is good! Service person was very kind. I thought I received a bad phone, however after checking with another store, I found out the phone received was not bad quality. This is the second time that I responded. Thanks.

The price of the insurance deductible is entirely too high especially when they're only replacing the customer lost or damaged phone with a restored/refurbished phone. However the service representative was very knowledgeable and helpful and she gave me other recommendations for insurance protection on my other household electronics. I still think it’s a rip off for Asurion to be charging a monthly billed rate for insurance and the customer is still charged a $250 deductible that’s absurd!

I submitted my claim at 6 pm and received my new iPad at 11am the next day. I’d say that’s pretty awesome. I had issues downloading a couple dozen apps and their tech support helped me successfully download the apps over the phone in just a few minutes.

The process was very quick and I had a phone within a couple days. The only thing that would be better would be the ability to pick the phone up in the store. I think this should be possible. But the company made process easy and even gave me a discount.

They do what they say. When we get an actual person it goes without a hitch. It is hard to connect sometimes because there are long wait times when calling. The replacement phone came quickly and the return process went well.

I felt that the service was very efficient in a timely manner. I appreciated the quick and easy service! The directions were easy to follow when setting up the new phone. The directions were also easy to follow when returning the damaged phone. Thank you so much! :)

Got new phone within two days and was easy to set up. Just got it all set up and with holiday tomorrow I will put it in mail on Monday. I will add another review after I see how smoothly that goes. But it was fast and easy. Just did a claim and said what happened and two days later had a phone. Came with instructions and was easy to set up and had labels to send back. Great service. Worth the money.

Although I initially had a problem with the insurance I called and the representative I talked with was able to understand and take care of my issues. The replacement phone arrived in a timely fashion and was easy to set up.

My grandson’s phone was not working properly and I was able to get a replacement very quickly. Good customer service. They were very helpful and knowledgeable. I have always used Verizon and will continue to do so. I recommend them for all your needs.

Phone broke on Sunday evening. Filed claim that night and had a new phone and back up and running on Tuesday. Customer Service did a great job helping us get phone back online. Great service for the money. No issues during this transaction.

My wife dropped her iPad on a tile floor, while recovering from Hip Replacement surgery. She was very upset! We were able to get her a replacement within a Very short time! She was back to her Social Media in no time. Thank You!

Yes. But they kept transferring me all over. I was on the phone for over an hour. Well I received my phone. It was beautiful and I returned it Thursday. I hope they can make it a little bit easier to put your details in.

Easy and quick. Exactly what insurance is for. I could not have been more pleased with how it all worked during a stressful time. I had the replacement in two days and it was great. No fuss no muss. Thank you for making this easy. And since my husband and son had phones stolen, both times you’ve been great.

Service obtained through Verizon was awesome. Setup was a challenge for a senior citizen but with the help of the Verizon rep all went well. Thanks for the great response to my accident with my phone. I have used the Asurion coverage in the past and each time they have done exactly what they said they would do. I am very pleased with my phone insurance coverage through Asurion.

I called Asurion about my broken phone and they shipped a new one out immediately. I then sent my broken one back. It was so easy. I am so happy I purchased this coverage. I would recommend this Insurance to all my family and friends. Thank You!!!

The process was very simple and easy to use. Thank you so much for helping me get a replacement. The phone came in super fast and was super easy to return my broken phone. I am so happy that I have Asurion as my insurance provider for my phones. Thank you and happy new year.

Very good service, the questions very basic on claims, attended was very educated and kind, the new phone was shipped so fast as the next day. For our company that's very important, we are more than satisfied with the service.

The phone was shipped and received very quickly. The insurance for these phones are very good and efficient for those who utilize their phones daily. The customer service and support for this service was also great. My AT&T representative served as a focal point to ensure this claim was filed properly. NOTE: I misplaced the return shipping label to return the damaged phone. Please email me a shipping label to return the damaged phone.

I've had Asurion insurance for my electronics for several years. My claims have been addressed promptly and efficiently. I wouldn't own an electronic device without protecting it with Asurion. Customer service is obviously very import to them, because they are the best at it.

The original phone fell out of pocket and was smashed by heavy equipment at work offshore. Wasn't able to retrieve the phone but you were able to send our replacement. It took awhile because we had to contact AT&T for last date usage but we finally got it. Thank you.

Very upset when phone had completely broken. Submitted claim and got such a quick response. The turnaround time for replacement was faster than I had imagined. Extremely happy with service. Would recommend to family and friends to use if they were able to.

My problem was resolved and assistance given to reactivate when my replacement phone arrived. The replacement phone arrived three working days after my problem was reported. This was impressive considering it was a holiday weekend. Assistance was given in preparing the phone that was broken.

Got phone on time when it was the holiday. Especially when I got the notified FedEx had a mechanical problems with the plane. Was not expecting to get that fast. So grateful it came on time and now able to capture the moments.

I received the replacement phone in a very timely manner and the response to my claim was very accurately and professionally conveyed to me. I will continue to use Asurion to insure my cell devices and, I will recommend others to do the same.

The process was simple, fast, and stress-free. I was really bummed that I damaged my phone but very relieved that I had the protection I needed to get it fixed/replaced. The instructions and the shipment to return the device was easy to comprehend and very straightforward.

We are very pleased with our replacement device. The whole process of filing a claim and receiving the replacement phone was extremely easy. Our device arrived very fast and was perfect. Thank you for making this process so simple and for keeping us updated every step of the way.

It was a great experience. I was so glad that you still had the model (Samsung s10+ 1T) that I had before. It's a fantastic phone and I wasn't looking forward to an upgrade. The replacement phone arrived quickly, given the holiday shipping traffic is high at this time of year. Returning my old phone was simple and easy too with the enclosed shipping label and tape. Thank you Asurion employees and staff! Great job!!!

Service time could have her faster. I was hung up on three times and it took a week and two days to process and get phone in mail. After going to two locations and calling like five times it was very irritating and then disconnected several times was uncalled for.

Thank you for great costumer service. You guys are amazing. I would recommend you guys to all my friends and family. Thank you for always being there for your customers. You guys are amazing and fast. I want to thank you for your service.

Quick and easy, replacement phone delivered next day with full instructions to set up. Pre-paid envelope to send old phone back made it easy. Great communication. All transactions should be as smooth and easy. Can't say enough about how much simpler it was.

I filed a claim on my phone. After I got it two weeks later it quit working and I had to wait 3 days to send me a new one and had to set it all up because I didn't have the backup setup on the first replacement phone when it stopped working. So quite a few days without a phone wreaked a lot of havoc at my job. But now that I got it all backed up and my settings correct everything's working good so far.

The customer service rep was amazing and the activation process was easy. At least for me but my elderly mother would have had issues. It was her phone and I do everything for her. Besides that it was a very easy process.

Everything was simple and easy. Shipping was fast. I'm very happy. I would recommend it to my family and friends. My phone is great. No issues with delivery. I was happy that it went so smooth. Hopefully I will not have to use it again but if I do I know it will be there.

Asurion represents themselves as "AT&T ProTech" and even have their own app with no clear indication they are NOT actually employees of AT&T. If you ask for assistance or questions related to your AT&T account they become rude. Find another alternative.

I was very happy that my phone showed up on time, very promptly. The phone works great, no cracks, in good condition. I was able to get the contact and photos from my other phone from my backup considering I can't see the screen to transfer. I am very happy with my replacement phone.

1st time ever having to make a claim. I’ve been with Verizon since 1998. My daughter dropped her iPad and was devastated!! The process was smooth and quick. Maybe make the return package a little bigger. It was kinda difficult getting the iPad to fit. I was nervous sending it back. Other than that great experience. Thank you

Great job, no problem at all, phone came right on time. Customer service was good, and everything was fine with the service. Even returning wasn’t a hassle. They sent everything I needed to return the old phone. They have truly improved the services. I’ve been with Att for over 20 years and had Asurion as well and it has truly improved for the better.

I received my phone on time and was able to get it activated. Thank you. We have been with ATT for 30 years and have mostly good service. Sometimes it’s difficult to receive good service and we still think we’re paying too much.

My daughter broke her phone. As a teenager, that can be very tragic m. I took the broken phone to AT&T and they couldn’t do anything. I got the new phone the next day. Returned the broken phone the day after that. Super fast and easy!

The Process Was Really Easy & Really Fast. I Got My Phone The Next Day Early In The Morning After I Filed My Claim The Day Before At 1Pm. They Approved My Claim In A Couple Of Minutes & Shipped My Phone That Same Day In The Afternoon.

Wonderful turnaround time. Easy to get what I needed taken care of quickly and smoothly. The app was self explanatory and simple. My phone arrived quickly and was exactly what we expected it to be. Couldn't be more pleased

This was a Very easy process. Quick turnaround time getting replacement phone sent to me. The website was very user friendly too. The process to return the damaged phone was simple as well. Would recommend all carriers use this service.

The company took my information, informed me that a new phone would be delivered by ups next day, we received the phone. The instructions to transfer from old phone to new phone was very clear easy to understand, This was handled in a timely manner and my new phone is working great,.

My phone had an accidental water immersion and stopped working. I filled out the claim online on Wednesday evening and had my new phone delivered on Friday morning. This was also Friday, December 24th. It was a wonderful surprise to have such fast delivery at this busy time of the year.

The whole insurance claim experience was a breeze and very fast service. I had audio issues with the first Samsung S10 Plus replacement phone where people were not able to hear me when talking but the replacement works great so far. Thanks!

I was very pleased with my experience. I received my new phone at the promised time. The experience was very easy and I had no issues at all. The paperwork was not difficult to get through and the person on the phone was very helpful and made the experience an easy one.

I needed to get my gizmo tablet replaced after it got cracked and stopped working. I had no problems at all during this entire process. The Asurion process was easy to follow with the clear instructions. The emails also made it easy to be informed at what point we were at and the general status of things. I would recommend your company and services to my friends and family.

The back of iPhone shattered. No questions asked, received new phone within 2 days. Very pleased. Service was the best I experienced. I would recommend getting this phone insurance. It sure helped. I liked it. It was good.

My grown child was on vacation in South America when her iphone was stolen at gunpoint, along with her cash. Our carrier told me to contact Asurion. I filled out a pretty simple claim form, and Asurion responded so promptly that I was able to greet my kid at the airport a few days later with a new iphone. I was astounded and grateful.

Every fast, reliable, was more worried ups was going to steal my broken phone. I made the call and within 24 hours, I had my phone. It literally couldn't have been any easier. I would definitely share this with my friends and relatives.

Replacement of my phone was great. However, when I was offered the warranty on my other home electronics I was told it was a 30 day free trial and I could cancel in 30 days at no charge. I canceled in less than 3 weeks. So now I am getting billed for nearly $50.00 and it's going to take up to 3 billing cycles to get it refunded. I feel like I was misled and there's $50 I can't afford at Christmas. This has left a bad taste in my mouth and I will be certain to let people know that you folks aren't real upfront with customers with that service. You are real quick to charge but horrible making it right.

My representative was efficient and helpful. She listened to my concerns about my replacement product. Then she took the time to speak with whoever necessary to accommodate me with a solution without keeping me on hold for and extended period of time.

Very easy and quick process, they take the worry out of replacing your when something happens. There is no need to go to the store just do the claim from the comfort of your own home. Always worth the insurance.

The representative was great and very helpful. She explained everything and how I should make sure the damaged device should be returned in 15 days. She also said that I should write make a copy of the return label in case it gets lost.

Convenient and timely delivery of product. Relative ease initiating claim. Good updated replacement product received. Intuitive website experience and seamless interface with AT&T. Complete uncomplicated follow through. Will definitely recommend to family and friends. Economically reasonable. Thank you very very much.

My son's iPhone was stolen. The Replacement process was fast and easy. Wish the representatives were easier to understand and that they didn’t try to sell another service while I was dealing with the stress of a lost/stolen phone.

The phone was delivered promptly. I had a little problem setting phone up. At first, I thought I would have to call AT&T or go onto a store for assistance. My sister and daughter showed me how to set up the new phone. Thanks.

Great experience…. Had 2 claims and zero problems! Worth every penny! Will always have insurance and I’m letting everyone know they are the best!! Thanks so much!! All my family had this protection now! God Bless and thanks. Y’all are the best. A plus company. A plus support. A plus shipping.

I was very pleased with the results. And how quickly it was handled and resolved. Keep up the great work. I'm very impressed. Especially with it being the holidays, and the COVID situation still going. Thank you and Happy Holidays.

Insurance claim was easy and straightforward. Step by step instructions made the process simple. After a brief, less than 24hr verification my new device was on its way. The new device came packed properly and with everything, including tape to reseal the box for the return of the old device.

The overall experience is great. The service process was easy to understand. My only issue is 250 deductible. I pay a lot money for my phone and the for insurance. Due to the pandemic everything is expensive and the deductible made me question if buying insurance or an expensive phone is worth it.

The entire claim process was simple and efficient. Once the claim went through I got the phone the next day. It really save my day just before X’Mas. I can’t thank you guys enough. I would recommend it to anyone who has a phone.

The second representative that I spoke with was extremely helpful and willing. I was not told by the first representative that I would need to call back and create a claim. I was told that there was no way to have my device delivered to the same address where the first one didn’t make it to, meanwhile having no other address. So I was frustrated, however when I called back the representative was amazing and he was able to offer options to ensure that I would be able to get my replacement phone. I am overall satisfied with my experience.

Customer service was great, knowledgeable, quick, polite and efficient. My replacement device was delivered quickly with instructions of how to activate the new phone, which was successfully done. Asurion is an expensive insurance but at least reliable and dependable. Thank you.

Easiest way to replace a phone that was stolen….I went out on website and received the phone within 24 hours....amazing. I can’t say enough nice things about the experience!!!! I would recommend Asurion to anyone that has devices that need to be insured....

They reacted very quickly to my claim. I appreciate the service I was afforded! I received my device within 24 hours of my claim and was up and running in no time. The directions to transfer data and activate my phone were easy to do and perfect! Loved my experience!

I was unaware I had insurance on the device and Asurion was promp to send a new device without problem and for very little money! Would have liked some instructions to come with new device as it was different from the one I previously had.

Best customer service. Device policy is highly effective. My devices has been replaced and on a timely manner as specified in their policy. I am very sure this is the best device insurance company at the moment. I recommend Asurion policy for everyone.

Great customer service. Received a reconditioned phone in 2 days. Called, explained my son's phone was destroyed and stuck in boot mode. Received replacement in two short days. My other son lost his phone and it was replaced very quickly also.

Asurion was a huge help getting me a new phone after mine was lost. The new phone arrived the next day. Customer service was extremely helpful. I hope not to lose my phone again, but if it happens I know I can rely on Asurion to come to my rescue.

Very professional and timely service. Keep me informed on status of replacement. Reminders for return and easy to get back up and running with replacement phone received when it was available. Will recommend to all my friends and family. Thank you.

Had to pay an incredible amount to replace phone despite having Asurion insurance. Why have phone insurance if it isn't going to cover the cost of replacing the phone? It was several hundred dollars that I had to pay out of pocket.

Resolved in a timely fashion. The customer service helped to find a lost delivery. Phone works well and is an accurate replacement for the phone that was stolen and which I reported right away. The website was easy to follow. One thing worth mentioning is that it's hard to do a 2-factor authentication if you don't have your phone.

Had a problem with expanding Google 3XL and it was corrected. 2 times and no problems. I believe my problem was taken care of and would recommend to others to use this service. Even with two issues they didn't fail to provide service when I need it the most. Both time they work with me to help provide a smooth transaction.

The first phone sent to me, after my iPhone was stolen, was defective (difficult plugging the power cord onto the phone and routinely heating up, unable to place by my ear). The second phone received today does the same thing. Both, inferior quality, appear to be “restored” phones. Will need to return this one as well.

My old phone lost camera function. I filed a claim and received a replacement phone. Was delivered to me just a few days later. When I needed help transferring my data from the old phone to the new, I found directions included for assistance. I reached out and the chat representatives were very helpful and I received a quick turnaround for resolution.

I really want to thank you and your company. My new phone came as promised. No problems delivered on date. The whole process was very easy. To put in claim took less than 5 mins and thank you so very much for making this process so easy.

Everything was handled with care and consideration for our claim on a broken phone. We appreciate it. Directions for return of the old device was made clear and we were treated with dignity and respect. Thank you for making this experience a positive one, instead of just a bearable one.

Thank your staff for being so kind and considerate. My family plan member had just had her new flip phone a little while, when she'd remembered that she had dropped it and broke the hinge. Such a small fracture! We contacted Asurion and over the weekend had her up and going again. We were well pleased with our experience with Asurion.

Filing claim took under a minute with short questionnaire. New device received VERY quickly, within 1 day by mail. Activation and return of damaged device was super easy with the instruction sheets and materials included. The price of the replacement device at $200 was not required up front and does pale in comparison to the full retail cost of a new Pixel.

Was able to get replacement phone quickly, and at a fair price. $200 did seem a bit high, but much better than cost of replacing an Iphone by purchasing a new one. We have misplaced old broken phone and will be charged the $100 for not mailing it back, but even at $300 out of pocket cost for replacement Iphone X, better than having to purchase from a store.