Asurion Reviews

The cell phone was for a teenager which is why we paid for the insurance. The process was extremely easy and the replacement phone shipped within 48 hours! I was very impressed with the quick turn around. It was a refurbished phone but it works just fine. Part of the deal of the insurance.

Asurion made it very easy and convenient using the online claim. I had someone come and replace the screen without leaving the house. I also had my phone replaced and was given accurate instructions on how to transfer everything over to the new phone. The replacement came very quickly.

I cracked my phone and needed it repaired. The price to repair was not expensive at all. The first location I went to to get the repair fixed was only open on certain days. Therefore it was closed the day I chose to go and get the repair done. When I tried to change location I ended up having to pay a second time so I thought it would take forever to get my payment back but it didn't. The second location I went to was great and fixed my phone in no time.

I am happy with the new phone. The setup instructions were easy to follow. I appreciated how easy it was to return the old phone in the envelope that was provided. The only issue was the phone did not activate right away with the new sim and I had to call Verizon customer service.

Pathetic. I'm canceling my service to 4 phones after 30 with you. Terrible service. Response time. Support. Everything about dealing with Asurion and Verizon. Huge runaround. On hold for over 1 hour on all 5 calls. Ridiculous. Still don't HAVE A REPLACEMENT PHONE.

I received my replacement phone within two days of submitting the claim and once I received the phone, everything transferred over perfectly from my old phone and worked perfectly! The phone I had, had been discontinued so they upgraded me to the next generation equivalent model.

My phone was stolen and a replacement was shipped quickly. Called and a rep helped me set up my phone. I would recommend having insurance on phones as they are expensive if had to pay in full for a replacement.

The process the replacement of my cell phone was quick, easy and timely delivered. The online process was not very difficult to follow. I had an option to communicate with a representative, but did not need one. Thank you for no hassles!

Representative was very kind and helpful. Asked questions and She understood my problem. I got my phone in a very timely manner. Thank you for all your help. I would recommend Verizon to anyone. Thanks again for all your help!

Verizon is a business and get no extra benefit. You then accept exceptional service at all time. I have over 7 devices and get replacements anytime they break or get missing. This would have been kind of difficult to achieve without the insurance program offered by Asurion.

Had a damaged screen only a damaged screen. Thought we were sending phone in to get screen fix & returned. We got the loaner/replacement phone. It has a strip down the screen. You can't see anything. Randomly dials number. Switches to airplane mode & randomly shuts off. Just another scam company. While I tried to call twice to rectify, they only wanted to sell be more insurance on other devices in my home even when I told them not to try, I don't want it.

Easy navigation and phone was delivered the very next morning. Phone was in excellent condition and was provided with appropriate SIM card and charger. Hopefully I won’t need to replace my phone again, but I do I would absolutely use this service. Would definitely recommend for replacements. Thank you.

On time and very helpful. Helped me with everything I needed. Phone came in on time. Good instructions on how to set up. Customer service knew exactly what I beefed. Got the product ordered and out to me very quickly.

Great customer service!!!! My first time using Asurion’s home appliance insurance and it was a very smooth transition. The technician was very knowledgeable and finished quickly. My boy was in and out. lol, Our stove is working beautifully now and my husband and I are happy customers!

I had the best experience! The technician was not only professional, he was friendly, knowledgeable, and very fast! I am very pleased with the service I received and will continue my coverage because it provides me the security to know I will have no issues.

No issues. Thank you for making it easy; I was nervous it would take a ton of time, but it was rectified in minutes. Glad to know there are no loopholes or surprises. Glad to know that a company backs up their promises.

The gentleman that helped me with getting my phone set back up and running was awesome! Walked me through everything, was very knowledgeable and patient. Made sure everything was done before we ended the conversation. Overall was a great experience working with Asurion.

Everything went smoothly as expected. Staff is super friendly and knowledgeable. I had an issue with my first replacement phone, but I was sent another one immediately and now everything works great. I don't understand how some people do not use Asurion...It's not if your phone breaks, it's WHEN your phone breaks.

Verizon accidentally submitted my claim incorrectly, and Asurion took care of this situation flawlessly. They answered my phone calls in a timely manner, answered all my questions, they waived a fee, and made me feel assured. I highly recommend this company.

Quick and easy claim and delivery, watch taken surprisingly from work and though I had it paid off it made it easy decision to get replacement thru Asurion. One less thing to think about. I was with my new watch the next day after work and set it up. Done and done.

There's not much to say. I damaged my phone and Asurion had a brand new one on my doorstep in like ONE day. I had to pay the deductible per the agreement but they fulfilled their end immediately. Excellent. Wouldn't be without insurance.

Great experience overall. Last claim was 5 years earlier and it was definitely much harder. Did not get 5 stars because the process could be better. Not a complaint, a suggestion. Find out a way to capture tracking on return packages you send so people aren't calling me trying to locate a package I mailed last week. Pass the savings in labor back to the consumer. Win win. Appreciate your improvements to date...Other companies could learn from your example.

The speed and response of your service is TOP Tier. My daughter was without her phone for 1 day. That being said - the cost of the replacement phone was practically theft considering we pay a monthly fee for the service. If we added up all the monthly fees and saved them, we would been able to purchase a new phone instead.

Had the phone and the coverage for a week or 2. Wife lost it and we found it in the lost and found. COMPLETELY DESTROYED!!! Not a cracked screen, it was a cracked everything! Didn’t even light up. Got home and started the process expecting some reason that it would be not covered. Or a hidden cost on top of the deductible. But there wasn’t! Had her new phone in less than 3 days. (Same model. Same color.) Gave us plenty of help and time to send the broken phone to them. So glad I had said yes at the buying process. Phones today are $1,200, and to have to replace it before paying it off! Wife would of had a flip phone while still paying for the iPhone 12 pro. No thanks. Could cancel now and walk away, but what if something happens to mine? Or hers again? It’s worth the price for the peace of mind. I’ll keep it.

I had a cracked screen on my IPhone 13 pro max and scheduled an appointment for the following morning at 7:00am. The service tech showed up 10 minutes early and was finished with the job within 30 minutes. One of the best service call I have ever had and I am 60. Great service!

My replacement phone is amazing. I got to figure out the fingerprint but other than that I love it. Thank you so much. My phone works and feels just like when I first got it. I didn't think I would have a phone again.

Phone screen had water damage inside of it. Took it in for you to evaluate and y'all had it fixed in less than 24 hrs and saved the phone for me. Thank you for saving my phone and wallet. All the people I talked to were very helpful and kind!

I was pleased that the response was quick after presenting the claim and the service agent was on time and did exactly what he was supposed to do. There isn't much more to say. The response person was very polite and gave fast but good service. Thanks!

I had the best experience with Jailyn. Asurion has lived up to expectations. I have broken my Apple Watch two times and have had to replace it once and repaired once. All I can say that I will recommend this company to my friends.

My son's phone was stolen in while traveling abroad. I called and his phone was shipped and received within just a few days - no hassle. When we had Apple Coverage - I NEVER heard anything about my claim, couldn't get a response, etc. HORRIBLE! This was so refreshing.

Having a phone get completely destroyed is a stressful situation, especially when out of state. The staff was patient and thorough in describing what just be done. I also received a new phone delivered to my hotel within 24 hours which was a lifesaver. So glad I have insurance!!!!

Very fast and easy to complete the online form. I appreciated the package to send back my broken phone being included. This made it super easy to complete. Team at Verizon could have been more helpful. They simply gave me a slip of paper and sent me away.

Everything was smooth as can be. No issues, service was fast and they delivered their services on time. The guy who I talked was very prompt and friendly. I've always a pleasure even though why I'm there isn't!! I wouldn't go anywhere to get phone fixed.

We missed our first appointment because we were concerned about data loss during the screen replacement, but hadn't been able to get an answer that put us at ease from the customer service line. For the second appointment we spoke directly to the tech and he was very knowledgeable, explained the risks (the lack of rather), and replaced the screen very quickly. Both times the techs arrived within the scheduled appointment window. Overall, we were very pleased with the service.

I was very happy with the turnaround service on my phone. I’m very happy with my phone and a half now and for the follow-up that you passed it, thank you. If I had to recommend someone, I would recommend you very highly. You guys made me very happy Avenue phone so that I could use it.

Asurion replaced the malfunctioning phone as promised in a timely manner with the replacement phone. I returned the bad phone as soon as the data was transferred, I have no issues with the new phone or the service. The service was much better and easier than the last phone my company had trouble with. I appreciate the timely service.

After purchasing a brand new GE refrigerator it arrived with a problem, the outer door would not latch properly. Asurion (San Diego) was assigned to come out and the first technician that came out was clueless. He had to call the office to figure out how to address the problem. Parts were ordered and after a cancelled appointment (from Asurion) another tech came out. Of course those parts did not work. This "senior tech" ordered more parts... another rescheduled appointment and he came back and those parts did not work either. Then I was told that Asurion no longer services San Diego so I contact GE and I'm back to square one. This process so far has taken almost 3 months!!!

The replacement phone came quickly and with Asurion's help, we were able to get it working with no problem. At first, it was a bit of a struggle, but after we spoke with an Asurion representative, we got it figured out.

All in all it was a very pleasant experience! It was very easy to get the ball rolling! The new phone came when they said it would! And it was up & running in no time! I did everything online! I did not have to call and wait for someone to answer phone!

The service representative was professional, eloquent, and efficient. Thank you for having such well informed staff. I was initially hesitant to call but the telephone replacement was not working well and I needed a second replacement. I was asked the right questions to be able to elaborate on the issues with my first replacement had. The second replacement arrived within 24 hours and it has worked beautifully. Thank you for your service and help.

Selfie camera is all fuzzy after getting a new screen. The screen was clicking things by itself but it stopped now. Hope it doesn't come back back. I think you guys should have someone come out and do it right.

This was a very easy process. All taken care of online. My new phone arrived really fast with instructions as to how to return damaged phone along with prepaid envelope. A completely stress free process. Asurion made me aware when old phone arrived.

I was completely satisfied with my overall experience. Everything was done in a timely manner. Shipping process was extremely easy. Correspondence was also awesome. No automated messages. I had my product in my hands in 19 days. There was a small delay in tracking my return but I didn't have to call. I received a email saying that it had been corrected in less than 6 hours.

I Lost my phone during a hospital bed sheets change. It Was very easy to call Verizon and explain the situation. They directed me to fill out a form online. I filled out the form to fill online. Replacement came within two business days.

I was very happy with the conversation with the representative and the easy process of filling out the form online. Since my phone was no longer available I was able to get a new version of my phone as well as the next model of phone.

I lost my phone while on vacation at a hotel. Asurion was excellent, allowing for easy, and swift claim filing. I was able to get a replacement by the time I returned home. I am glad I had this insurance and will continue to keep using as long as possible.

My new iPhone 13 pro max was stolen along with my purse, about a week after I got it. I was told a few different things about how long I could file a claim, but once it was understood my claim was so easy to do. I’m not good at filing things online but this was easy and fast service!!!

I have had to file a claim with Asurion twice in last year and both times have been great. Customer service representatives are thorough and very nice. The process of getting my screen fixed and then getting my phone replaced was fast and easy.

Fast and quick and super courteous! I will use this service from now on since I have had the same provider for 13 years. I highly recommend this service as it is cost-effective and a great addition to your current plan.

Had a broken glass on my A series phone. Thought I'd pay the 29 dollars for replaced /repaired glass but I was treated with a new replacement phone and it was only 19 dollars. Last time I went to the new store on Manchester took my s22 ultra in. It was so easy. They was curious and polite. They fixed my glass and it was only 29 dollars with mobile coverage. I liked the service so much I bought the home product of their insurance putting my 75' smart TV on it next then my other products at my home. TY ASURION!!!!☺️

After trying two different times in store repair was such a hassle and waste of my time so I tried the one where they come to your house. The guy was awesome. On time and very efficient. Will definitely do that instead of in the store.

Fast service, no questions. Just easy replacement. The deductible I felt was a little high but that is what I get for dropping my phone. They sent my replacement and a prepaid package to send my broken phone back. Easy process.

Service to my daughter's phone was great and timely! The gentleman that came to fix the phone was on time, did a great job, took less time than was scheduled and we were able to get on with our day much sooner than expected. Since my daughter is still in school, this insurance pan was definitely needed and I am very glad we have it.

I am fair----you are getting a 2 star rating, NOT for the service, but for the device. The service was 5 star. The device is 1 star, hence it averages out to 2 stars rounded down. Obviously, this "insurance" is to swap out "refurbished devices" (that's how you make your money--and that's no problem---). I pay 200 deductible and you take my old phone and fix it and give it to somebody else and you give me someone else's phone that you fixed. Problem is that the device you sent me has two battery problems. [1] First it "drains" at a rate 2x faster than the old Z fold 3 that I had--and I know that I'm using it in the exact same way as the old phone in terms of the extent of apps and usage. Perhaps more irritating and disturbing is that [2] the battery heats up to a degree that it gets too hot, and warm so that it feels like something is wrong. Therefore, you did NOT quite "fix" the replacement device that you sent me --that's why I have to ding this service.

Although the technician arrived near the end of the 2-hour window, he replaced the cracked screen in a very short time. He was professional and courteous and did an outstanding job! I would definitely recommend Asurion to handle this type of service.

Simple and easy process. Forms are easy to understand, shipping is very quick and the process to return the phone couldn't be easier. My only minor complaint is that the cost of replacement phones has risen dramatically since I first started using Asurion but other than that I really can't complain.

Great and fast service, directed to a local fixit place and they were able to repair screen within the hour. Quick and did not need an appointment. Asurion also helped with another phone that needed replacing and it came in 24 hours shipping.

I was expecting a long drawn out process. I have never had to use the insurance before, they made it quick easy and painless. They did not have my phone so they gave me the next phone up from my phone. They gave me the Samsung S22. I love the phone, Asurion thank you for guiding me through the process.

Great service and great price plus a quick turn around time. Appointment setup was very quick and easy on my cell phone.. I really appreciate having this new way to get a broken phone fixed. I recommend using Asurion for all phone needs.

I broke my phone screen while away from home running errands. I went to UBreakItIFix with the screen smashed. By the time I got to the store the phone wouldn't turn on. I called Asurion and had the repairs approved while at the store and it was repaired quickly for only $35. I was back out the door with a new screen in no time. By looking at the phone you would never know anything was ever broken.

Very happy with my replacement and the speediness of the product arrival. When using assistance from customer service they were too pushy with selling the home plan and wouldn’t take no for an answer. That really bothered me as I was trying to situate an issue with my phone which was upsetting and in the meantime they kept delaying helping me because they were pushing the product.

Asurion delivered my new phone within two days after reporting my phone was damaged. I was quite pleased with their expedited service. I would highly recommend this protection for any of family and friends. If you're interested, I advise you to check with your current provider.

My org phone had fell in ocean during our vacation to see dolphins. Asurion was super quick and best part was, they send me a brand new iPhone. I’m talking brand new as in it still had 50 some days left to get Apple care (that’s how you know it’s brand new) my phone is the iPhone 13 Pro Max in gold 128GB. Thank you again Asurion!

Working with Asurion and having Verizon as my carrier has been the best choice I have ever made as far as this type of service. Always ready to be there and help with any problems!! We have been with Verizon for 15 years and don’t plan to change!

MiFi stopped working, it was covered and all I had to do was to pay the deductible. In a few days, I had the new one, activated it, sent back the old one and I was good to go. Asurion makes it as pleasant as possible. Thank you.

Asurion performed at a very high level when our phone was damaged. After years of carrying Asurion coverage, this was the first time I had filed a claim, and I was pleasantly surprised how easy it was to use the website and how quickly the claim was handled.

I was very happy with the whole process. My Apple Watch quite working and the next day I had a replacement and it was very easy to set up and send my old one back. It was very easy at the beginning reporting my damaged device.

This was incredibly easy and greatly appreciated. I made the claim and had a phone sent to my home pretty quickly. I appreciate that I didn’t have to sign for it and made set up fast. We did have to go to the Verizon store to try and turn of the find my iPhone feature since the existing phone would not turn on.

The guy was supposed to show up in the afternoon but his boss called me and asked if he could come early. When the tech showed up, I explained the problem (finger print sensor had crack right through it) and he took only about 20 minutes to fix it. Advised me that finger print sensor was now working and no internal damage was found. Very nice guy!

Did what they said they would do. Had my replacement phone the next day. Although the first rep was not as accommodating, when I called the second day, this rep helped me to get a replacement the next day without incident. The issue was I was not able to swipe up to turn off and turn off find my phone. Second rep was able to bypass this step.

My son's phone is having issues transferring files so we can send phone back for claim/return. Agent was super understanding and gave us an extension. When I asked for help she was great and made some suggestions as to how we could save the files.

My son's phone had water damage. I put in a claim, paid the deductible, and a replacement phone was sent. It was received within two days. The process was easy and took less than ten minutes. I highly recommend Asurion.

Very easy to obtain the warranty replacement. No hassle. The replacement came quickly and the return was easy. The replacement price was not overly expensive. I will continue to insure my phones through them. The replacement phone was a duplicate of the damaged phone.

My iPhone XR stop working due to a cracked screen. I was able to order a replacement phone online and it came in the next morning. I shipped my phone back and in exchange. The process was swift and easy.

Quick and easy to fill out claim and get a new phone, customer service was available for questions and were very knowledgeable with the services available. I would recommend this insurance as I have had to use it more than once and have not had any difficulties with it.

It was an easy process to file an insurance claim. We went to a Verizon wireless dealer and he was able to answer all of our questions on how to complete the process. The phone arrived the next day like the representative said it would.

It was a great experience. Fast and easy. Only thing was deductible was a little high for me. I’m 67 years old and on a fixed income. Otherwise it was simple and easy for me. I had no trouble paying and got the phone when I was told it would come.

Very fast service. Replacement has been working beautifully. Was a little sticker shocked at my deductible but had to bite the bullet. Had to wait a few weeks to come up with it. Got friendly reminders which was helpful. Return of the broken phone was fast and easy.

It took a while and two replacement phones because first one kept shutting down every few minutes and needed second replacement but overall the end result was good. Just frustrating dealing with so many people who kept sending me somewhere else for answers to resolve problem

From the time we placed the claim to the time that it took to get the new phone was so quick. The process was super easy and quick and so easy to deal with. I would highly recommend Asurion. So glad I got the insurance with my phone.

I was pleasantly surprised that the claim and the positive action on the claim was so easily and rapidly managed. I thank you for such a responsible response at a time which was difficult for me. I would highly recommend Asurion.

I signed up for Home Plus awhile ago, but never used it. I took my laptop in last weekend for a tuneup, and they did a great job of making my computer faster, but also finding more space on this laptop. Most grateful for a job well done. Glad they have a store nearby. I really got the plan to insure our big screen tv, but having our laptops covered as well is great. Thanks Asurion.

The rep was extremely helpful and patient. My daughter was away in boarding school and her phone sat in the school's mailing room for a while. However after picking up her phone from the mail room, she traveled home with it and we were able to set it up. Thank you for your support.

Thanks to my teenager I've had to file two claims in less than year. The first time a representative came to my home the next day and changed everything out in minutes. He was very professional and informative. The second time the phone was mailed to me with instructions. It came quickly and the transition to the new phone was easy.

I received my new phone in less than 24 hours! It even came with wires and a return envelope. The overall experience was easy. That being said, my only complaint is the website to file the claim was difficult to use.

Except for the fact that it was misconstrued about having my stolen phone line suspended, it was rectified and was happy with the outcome. There was a delay on receiving my replacement phone but I finally received it and just hope it doesn't happen to anyone else.

Customer service was excellent--callers kept in touch to follow-up and were available if needed. The instructions were straightforward and easy to follow. My only complaint is that you don't actually get a "new" phone but a refurbished one. Which I thought was quite deceptive because they don't tell you that until later.

I dropped my phone off to the store to have my cracked screen replaced, Unbelievable within 2 hours my phone was repaired and back in my hands ready to go. I would highly recommend the Asurion repair store to all of my friends.

My son's phone was not working properly. Asurion sent a new device for him promptly. I am happy with the insurance. My son now has a working phone. I can call him and he is able to answer his calls. Thanks!

Easy process. Received phone quickly and had no issues with setup. The customer service representative was very helpful and courtesy. It was also an easy process in returning the phone with no hassle. Had a great experience in dealing with this company.

Requesting the replacement phone on the website was easy. The phone was quickly delivered and the return process was simple. The activation process with Verizon was sound with no issues. Asurion sent our reminders to send back the old phone.

Getting the phone replaced I felt like I was being treated like I was committing a fraud with all the emails and text messages telling to me to do as they say or else. I pay monthly for a coverage that I used rarely on a cheap phone. Not everyone is trying to take advantage of the system so stop treating everyone like the 1% who do.

I never bother to write reviews. However, the insurance claim process with Asurion has been the most painful and difficult experience I have had with an insurance company hands down. It is well worth my time to warn other people about it. The amount of time it took with phone calls, using Asurion's website and the back and forth with Verizon took at least 10 hours of my work time up. One of the Asurion techs even hung up on me.

I dropped my phone cracking the front screen. At the time I filed my claim I did not realize the rear glass was cracked as well. Whenever they contacted me to do the repair at home they asked if the rear glass was cracked. I took my case off and stated that it was. They told me they could not repair the phone but offered a replacement phone. The deductible was reasonable. The phone arrived very quickly. I did not return my old phone because it was only a $30 charge so now I have a phone with a cracked screen that still works fine and a brand new one. I would definitely recommend this insurance to anyone else. Thank you so much.

It is very upsetting to not have the ability to use a phone. My husband has medical issues and very limited tech skills. It was essential that he had his phone replaced quickly. I had trouble getting my husband to be able to navigate the very complicated apple “ find my phone” application. You were able to override that. Thank you.

I submitted a claim and right away paid my deductible and got a new phone the next day. I returned the old one and received an email when they received it. It was a very streamline process and I am very happy with the service.

Very pleased with the fast service of getting my replacement phone to me!!! The process was so easy and not complicated at all!!! I would recommend Asurion to any of my family and friends to use! Also the cost was definitely not as bad as I thought it would be at all!

An error was made on the shipping and getting it fixed was a nightmare. The error was due to a rep putting in the wrong address. After we had gone over we were out of town on business and need it shipped to a hotel. We were told this would not be an issue by a clerk at a store and your phone rep. Getting this fixed was horrible due to the customer service. They did not listen to the issue and transferred us to a rep that was so confused why we went to his department he tried to get us help this is after being disconnected in transfer process beforehand. We were Then sent to Escalations. That was a big joke. I felt like I was talking to a snotty immature teen who thought it was funny just trying to make me more upsets. I began to question if co works were sending us to each other, trying to frustrate us.

The tech rep came to my home, fixed my smashed screen quickly, made sure it was working correctly before he left. So nice to have in-home repair and not have to drive 60 plus miles for repair like I usually had to do.

My daughter lost her phone in a lake and we were able to get a replacement very quickly and with ease of filing. I sent the information in and the phone was sent to her address within a couple of days and she was able to get everything set up on the new phone.

It’s not the first time I’ve had to do business with them. They were very fast and accurate with my order. I appreciate all the help All the help they gave me during the process before and after my iPhone was replaced.

It was a very easy claim process, and we received the replacement phone within a day or two. Thank you for making the entire process so quick and easy. Returning the damaged phone was also very easy using the prepaid envelope.

Customer service was very friendly and knowledgeable. Fast turn around to get a new phone. New phone was sent immediately. No hassle or anything. They even upgraded my phone because the one I had wasn't available. Overall it was a great experience in a not so great situation.

I was very happy with Asurion service. The phone came and I set the phone up. I sent the broken (the back was torn off) phone back to Asurion. You did awesome! Asurion was very helpful and courtesy! Thank you!!

You serviced my grandson’s phone. I believe he is satisfied with the results. I paid the $230.00 requested for insurance purpose although I don’t agree with the cost because the cost of the mobile device should cover the replace/cost of service.

This phone was not even 3 weeks old. I had to completely reset up my phone AGAIN because of the junk you send. I had to set up the first phone 3 weeks ago because the phone was damaged when the screen was replaced. It is so frustrating to get your phone totally set up only to have it fail. Not only that, but the Verizon technician who altered something on my phone (in the system) but denied that is what caused the problem said I would get my phone the next day, but Asurion won't ship to deliver on Sunday so I was without a phone for more than 2 whole days. Verizon employees in the store I went into also said that Asurion would send me the phone with next day delivery. You need to get your stories straight.

If I could give them negative stars, I would. Do NOT use this company unless you want to be scammed. I had their protection plan for my computer, they claim it is irreparable and will not return it to me.

Cracked my screen, and filing the claim was easy. Dropped it off at the local uBreakiFix, and they had it fixed in under 2 hours. Great customer service and quality of work, and I would definitely recommend these guys.

The replacement phone arrived quickly. We would appreciate larger print for the instructions so we could read them more easily. We had to call in to get help to set up the new phone. The person that helped us over the phone was very patient and good, however, he used my Google Account to set up my husband's replacement phone and then my husband was getting all my emails. We had to go into a Verizon store and get it straightened out.

I recommend Home Plus coverage for any home with electronics. You never know when power surge will hit and cause havoc in your home. Asurion has taken care of us when we needed them and the process is easy and the staff helpful. Don’t wait till it’s too late and you are having to go out of pocket to replace your electronics that you have spent years purchasing.

Thanks so much to the technician who came out to fix my phone. He sent a text To say he was on his way, arrived on time and fixed my phone quickly. He asked if I was happy with the repair, and if I had any questions. Very happy with service.

Thank you for the customer service! It was amazing! I appreciate the persons who I talk to and they care about me! Thank you! I was transfer once and was taken care of best! I like when the reps care for the customer.

Nobody is perfect, I was very happy with the rep! They were very very helpful! They knew their stuff and great at helping in times of need! Very understanding, caring, a very humbling experience! I'd recommend Asurion to everyone I know!! But like I said no one is perfect!!

The process was Fast and accurate - I got my replacement phone within two days. Thank you very much. Fairly easy set up. I’m glad I have insurance to help cover the cost of the replacement phone. It’s working great now! I hope I don’t need to do this again but I’m glad I’m covered!

Hazel was super helpful. I have had to file a couple claims this year with all our tech. I have always received great service. I highly recommend getting this service to help with the expenses of having to replace costly items.

Great service! Easy process, couldn’t ask for anything more! I have definitely recommend insurance protection to all of my family and friends. The entire process was easy to navigate and we received the new device the next day!

I was very afraid it would be a huge event to get my phone replaced but it was beyond easy. I didn't love how much I had to pay but it was worth it for the hassle-free exchange. The return instructions were simple to follow.

Took almost two weeks, multiple trips to the repair center, 3 separate half hour calls, and a year off my life from the stress. I wrote a longer, more thorough review, but they also give a different link in their email if you say their service was not great, which I filled out before I got curious on why there were two separate links. Very scummy company, would not recommend.

Asurion made it very easy to file a claim on my phone and find a repair shop in my area and help me set up the appointment the next day. Once I got to my appointment, they already had the claim. My phone was ready in less than an hour.

Quick response. Replacement Phone works fine. Not much to say other than that. Same phone as had before- as required by contract. I input the situation and story about the lost of the phone and got an immediate reply outlining the process which was followed to the letter. Phone arrived two business days later.

My Z Fold 3 was cracked. I used my assuring account and paid $250 and 2 days later it arrived. When the phone arrived I had to take my Sim card out the old and put in the new phone. Transfer over my old info and send in the old phone in a box they sent for the return.

Filed a claim to have the phone screen repaired or replaced. The phone was sent back to me with a note that it was unrepairable. The problem is that the phone had been wiped/factory reset. Location services and find my iPhone had been turned off prior to mailing phone for repair by a Verizon store associate

Asurion provided a great response time for our physician with the phone issue. The claim filing process on the website was very easy to follow and the phone arrived quickly. The return packet included made returning the old phone a very seamless process.

Somehow your rep made a bad situation all better. Such a wonderful example of true customer service is very rare these days. Hats off to her! She took the time to come to the perfect resolution for my troubles and did it spectacularly!

It was a super easy process, just fill out a form. They give you choices of places that will fix your phone in your area, you take it and they fix it! Mine only took an hour to fix the broken screen. It was great. My phone looks brand new!!

Very easy process when filing claim! My MacBook Air screen was damaged internally and they fixed it. I’m very happy with this service because it was like a substitute for not having AppleCare. Apple was charging me soooo much money!

Met my daughter on time at her apartment. Fixed screen of her iphone in car. Rep was on time and efficient. Great service. Really appreciate that they fix the phone in their car and do not come into the residence. Have used Asurion many times and would rate 5 stars every time.

The repair took 3 appointments. The first appointment was no show, no call. 2nd appointment was no show, (technician had car trouble?). 3rd appointment technician was professional, friendly, and prompt. Repair completed quickly. Had the third technician been dispatched for the first missed appointment, the rating would have been 5 stars.

The member that came out to fix the screen on my mobile device was great. Called to inform me he was on his way, very kind & informative and fixed my phone quickly. I would definitely choose the option for a tech to come directly to my house to fix the issue again.

I’m happy and this was taken care of in a fast manner and was not such a hassle doing so. At first I was just going to say the heck with but I had paid for it. So I decided to go ahead and submit a claim form which wasn’t bad at all. I’m glad I went forward and done so. I don’t remember the Representative that helped me but I am grateful for her and her great help. She was a pleasure. Thank you so much.

I have tried to contact Asurion multiple times and I keep getting re-routed to servers that can't help. Whether it be that I enter for Walmart Canada and end up speaking to someone who only does US claims, or associates just hanging up on me while I am on hold. This has happened too many times to count, they have to fix their phone lines. I am sick and tired of the poor service.

Screen sensibility on my iphone was broken and the screen wouldn't turn on. Took it to ubreakifix in Auburn, AL and they fixed it for me in 2 hours for only $20 with my Asurion coverage. Great and timely service!

My phone was broke. I started and finished my claim in no time flat...It came right away. Worked as promised and returned the old phone with their envelope...So it was pretty painless and I didn't have to work at any of it.

I purchased a protection plan for my home appliances and have used it twice so far. The claim submission process was easy, repair appointments readily available, and problem fixed. My dishwasher was non-repairable and was replaced. My dryer was fixed and up and running in less than an hour. This company is great! No gimmicks or hassle. They do what they promise and keep your home running smoothly. I highly recommend Asurion.

I called to make an insurance claim. The representative did what they should have done and offered me the home protect. I declined it very clearly. I said no. Thank you and get a text message the next day thanking me for adding home protect. This is illegal and unethical. I was very clear in that I did not want the product and the person who processed my insurance claim added it. Anyway, they should be fired. I understand metrics and needing to hit goals as I do this for a living too. But this type of unethical behavior should not be tolerated in my job and interactions with your other representatives from an inside perspective. I do know that you don't keep very clear records on who helps who and who does what, but maybe you should start stealing from a customer in order to hit. Your numbers is wrong and I would fire any of my agents immediately for doing just that.

Dropped phone in Intracoastal on Sat MORNING. I had a claim filed within 15 minutes. Remainder of Saturday, ALL day Sunday, and I'm told it will not arrive until Tuesday. Over 3 days to get a replacement in today's high speed world, is unacceptable. I had a replacement last time in less than 24 Hours. C'mon man - you need to do better than this.

We had a great experience! The information was easy to enter online, got the replacement phone very quickly. The box with the phone included all the directions and materials needed to get the new phone going and the damaged phone sent back. Such an easy process!!

Love the fact that my daughter was able to get her phone fixed in one day. The phone screen was completely broken and wouldn't turn on but they came out and fixed it and it didn't take that long. I wish I was able to do that with all the products.

Asurion was very quick to replace my broken phone and to help me get my replacement up and running. They put me in touch with the right folks to help me and everyone I talked to was kind and courteous!

It was very easy to fill out a claim online. I called to ask a few questions and my customer service representative was nice and knowledgeable. I got my new phone the next day and I was very grateful. Thank you!

The representative was very patient with me and handled my situation in a professional manner. They replaced my phone and upgraded it to 5g. My phone was damaged and could not be fixed. It is a good thing that I insured my phone.

Not confused on how to go through the steps of getting a replacement. The shipping was very fast and my deductible was cheap. I understood how the process work. On the website it was explain very nicely. They did not take a long time approving my claim. And also they check on me and made sure I understood everything and if I need help setup the phone. They also email a week later after then check on me.

This was a easy process and great customer service. Everyone was so very helpful. I called in and a representative helped me and walked me through it and told me if I needed to call back or needed anything else that they wouldn’t help me. I would definitely recommend to get this coverage for your phone as the process was fast and easy.

Great service from the office in Morehead City NC 28557 and your customer service phone reps. all were very efficient and took care of my problem immediately!! My granddaughter threw away the box to return the old phone so I needed to call and get a new one so I could get it in before the deadline. I called and customer service took care of it pronto and I received the second return box in 3 days. Thank you again for your quick response!

Overall, it great experience. It was a little difficult to get a live agent, but once I finally did he was helpful and patient. I received my replacement phone in 2 days and I love it! It is actually a better phone than what I originally had because my phone was no longer available.

I lost my phone overseas, and was in a bit of a panic. The representatives I contacted were all very knowledgeable and helpful, described various replacement and shipping options, and gave me all the information I needed to make a decision on whether to have a replacement phone shipped to me or wait until I returned home. There were no glitches at all throughout the entire process. Very pleased with the service!

It was quick and efficient and they did a great job! I would use their services again anytime and recommend them to others. I was pleased with how short of a turnaround time they did on my daughter's phone.

I ordered the phone at 9 o'clock at night and it showed up the next day. That's what I call customer service. In the world we live in today it is always nice to get great customer service as nobody else seems to have it. Would recommend them to anybody.

Asurion is a class act among insurers. They send a replacement device right away upon filing a claim. They then only ask that you return the defective device to you to avoid paying for the new device in full. They are fair and reasonable in all regards.

They were very knowledgeable and helpful. Knowing that I had Asurion when my phone really needed replacing, eased my mind. I was able to receive a new phone very quickly and without a hassle at all and that was very much appreciated.