Asurion Reviews

My daughter's replacement came quick. The whole process from start to finish was very easy to complete. Had some issues activating but called the number provided and phone was up and running in no time. Would recommend definitely and use again in the future.

A week or so after receiving my latest replacement I noticed my screen has shadows in the background, color trails, imprints, not sure how else to explain. When I called to report, I was told I would be charged for another replacement, when it is defective. This had been my only bad experience with Asurion.

I received my replacement phone, the day I got it, I came down with COVID, I was unable to return the broken phone within the 15 day policy. I called to explain my situation and the representative was great. She extended my time to give me the opportunity to return it ASAP. THANK YOU for all your help.

The replacement phone that was sent has not work properly since received (this has happened in the past as well). Today is the first time that I've had access to the replaced phone (it is a family member's, not mine) AND an hour+ to sit on the phone with Asurion to get it exchanged. The call went well and after going through all the trouble shooting steps they concur that the replacement phone is, in fact, defective. So now we are waiting on the replacement phone for the replacement phone and hope IT works! Fingers crossed.

Everything worked as it was expected to. The staff that came to the house and the staff I dealt with on the phone were knowledgeable and professional. The whole process was handled quickly and at the cost I expected to pay.

I accidentally hung up on the person that helped me fix my phone that was not turning on. His name was John! I am hoping this helps out! I was going to do the survey to give him five stars but I hung up after I said bye to him because of habit. I talked to him about 5 minutes ago and called from my husband's phone. Asurion insurance has saved me from having to purchase a brand new phone! And customer service is awesome!

We had some problems with my correct delivery address, it took a while to get it cleared up, but once that was cleared up, I had no problems receiving my new device. I got it set up and working in no time at all. Thank you.

Replaced my phone quickly and with no hassle. Shipped to another address at school so my son didn’t lose a day without his phone for school and work worked fine as a warranty. I’ll always keep a service plan that works on my assets that matter.

For some reason could not complete a claim on-line so called the customer service to file claim... The associate who helped me was very polite and able to get my claim filed at no cost to me. Best customer service I have ever dealt with.

They got my replacement phone sent to me as fast as they could. They were helpful whenever I needed help with the question I had and answered it to the fullest extent that they could. I most definitely will recommend Asurion to family members and friends. The only bad thing is, is that the deductible went up tremendously since the last time I had to replace one of my phones on my account. Representative tried to sign me up for wifi but I already have wifi through Verizon but it's in my fiancée name.

I've been a customer of Verizon for over 15 years. My phone screen cracked and I was told I had to get a new phone because there were no replacement screens for my Droid. I've spent no less than 20 hours on the phone with Asurion and Verizon tech support to resolve issues of transferring data from my old phone to my new phone. It's still not resolved. Extremely frustrating because of the wait times and the lack of knowledge from the representatives. And I'm on a deadline to return the old phone as well.

Great and fast service. My phone came next business day as plan and work well. I'm very pleased with not only Verizon customer service agents but also Asurion for such quick service. Thank you all for great service. I will most certainly recommend you to family and friends.

My son had problems with his phone with dropped calls and major problems. We called, new phone arrived. Great customer service. Very quick response. I expected some type of problem in getting the new phone, but it went without any problems.

Great service. Going so thru the claim process was painless. Despite some delay due to supply chain backups. Asurion kept me updated every other day. Transfer of data was a breeze and seamless. The return process was easy. It is well the price to have peace of mind on such an expensive phone.

It went as smoothly as possible and everything was done in a very efficient and effective timeframe. It was shipped and received really fast, first time ever having done this I can say I was very impressed and pleased with how everything turned out.

Phone was replaced within 2 days. Easy process. I followed the instructions, put it in the mail, in the return package, and that was it. Great service and great response. Will recommend to friends and family.

Asurion I have been more than helpful to replace phones! Easy to work with. I would definitely use them again! Their help setting up the phone was very useful. I had no problems. And getting the phone the next day was a big help. Thank you.

I have been with Verizon for over 20 years and unfortunately they have become the worst company to do business with and currently looking to replace them, however having Asurion has been a blessing very pleased with them and will continue if possible.

I was very pleased they were happy to help me with my problem and worked with me till we got it fixed. l would definitely recommend them to friends and family. The Asurion support team is the best and my problem was solved in a timely manner.

I had to replace spouse's iPad because the power cord broke off in the power port and we couldn't get it out. We even took it to a repair place and they worked on it for 45 minutes. It was easy to replace online with the submission, and easy to send it back.

The only issue was communicating regarding turning off the Find My Phone. Since the phone itself was not usable due to a severely cracked screen, it was not possible to use. I received an email to turn off FMP, which I did.

They were amazing to work with. Filled out my claim and two days later had the new phone. Tried to call but couldn't get through. Went to their app and chatted with them and they transferred the service right away.

Asurion was great. I called them at approximately 11:00 at night because I cracked the screen on my phone. I received the replacement phone the next day. The instructions were easy for activating my replacement phone and retrieving the contents of my broken phone.

Asurion was very helpful and no hassle. I had purchased a new iPhone from the Apple store without thinking about the insurance. So within 1 day I was able to return the new phone to Apple and initiate the replacement of my iPhone 8 Plus which came the next day and I saved hundreds of dollars.

The initial replacement phone didn't work. It would not stay on long enough to transfer my files from the damaged phone. Because this issue could not be corrected, a second replacement phone had to be sent. This was very inconvenient as this was both my personal and work phone. 2nd phone worked great!

I called to have my watch repaired only to find out they don’t repair them but the great news I found out was not only do they replace them but you guys replaced it with the latest model due to mine being a few years old. Thank you for not only fulfilling basics on getting me a functional watch but without reservation gave me the latest watch and not some refurbished unit. Thank you!

Very fast, but phone have something weird on the front screen, but everything else work OK. Was easy to fill the claim. I think the deductible is too high, because the phone I received look used, and little weird, and the glass camera are weird too.

The first replacement phone couldn’t be activated because it was listed as a lost or stolen phone so that had to be returned and and replacement phone was sent which did work. We returned both phones but I still got a threatening letter indicating we had to return a phone or we would be charged, not nice.

It was a very Smooth process. I Couldn’t have asked for better service. It is Hard to say much else than nearly perfect. I would have certainly let you know if was displeased with the service I received.

From completing the claim to receiving our replacement phone, the experience was very positive. As older adults, our son helped initiate the process and prepare our damaged phone for return. He found it to be a simple process. We received our replacement phone in record time. And the tech who assisted us with the replacement phone set up not only was very knowledgeable, but pleasant and patient. Overall - very positive experience.

Representative was very helpful. She answered all my questions and provided great customer service. She also made good recommendations and suggestions on finding a good security camera. I appreciated her help. I did not receive anything for this review. I am glad I purchased Verizon home protect. It's very affordable and I am looking forward to using this service.

I made a claim with my Asurion insurance and I was able to received a replacement device for a cracked screen for a Motorola G Power 64GB phone. I've had service with Verizon for 12 years and have been very very pleased with the service.

Shipment was fast, but delivered to a wrong address. Then when I called back the rep was not helpful at all and didn’t want to hear me talk, they wanted to finish talking before I could talk. I did not catch her name because I was kind of irritated about how she was handling this and to top it off she didn’t finish processing the second phone so I had to wait an additional couple of days and when I called back the last rep said it was not processed but she was calm and answered all my questions while figuring out what was going on and sent out a new phone.

I broke the glass screen on my Motorola Edge UW 5g 2021 Cell phone. It was brand new! Because the repair places in my small town did not do repairs on Motorola phones, I asked for a new phone. Asurion sent me a new phone at an amazingly low price. Then I sent my old phone back to them. It was a seamless, simple and easy way to do business. I am so grateful for Asurion's insurance. It is absolutely worth purchasing!

I was excited to receive my replacement device. Therefore, I was extremely pleased with the replacement process because it was seamless and the return timeframe was exceptional. I would encourage my family and friends to add the protection plan to protect their cellular phone investment.

I was happy with my experience with them replacing my phone! I got all of my data back which was good! I wish I would’ve known if I upgraded I wouldn’t have had to spend so much money to get a new phone. But other than that everything was great!

After having difficulty getting my phone fixed (cracked screen and internal audio damage) elsewhere which would have cost me a lot more money, I found Asurion to be a very easy and clear process to navigate, very reasonably priced and delivery was also very quick!

Very fast processing and shipping times. It was a hassle-free process start to finish. Easy submission, good follow up and fast delivery of new equipment. I would purchase this insurance again on new devices. Feel comfortable purchasing and using this service.

Filed an insurance claim and replaced my lost phone about a month ago. Went fairly smooth but I couldn't get same day delivery which is advertised, I do believe I got next day. Other than that, Asurion's part of my phone replacement was fine.

The person who handled my problem was professional and efficient. She was also very patient as I'm not very tech savvy. She walked me through each of the individual steps clearly and with patience. By the end of the call my problem was solved.

Once I jumped through a few hoops, which you know are coming. I then talked to a line person, wasn't very happy, and then luckily got transferred to the right person who actually cared. After a discussion with her, everything turned out much better than I had imagined. I've had Asurion for years and never needed it. Faith renewed, thank you.

Fast fast shipping and really friendly service. I would definitely recommend this service to anyone who asked. It's a very simple easy process. I’m satisfied satisfied satisfied satisfied!!!! I hope we don’t lose any more of our cell phones but if we do I won’t hesitate to call and I know that it will be taken care of in a fast friendly professional manner. And with the price of phones nowadays that’s nice to know.

Had to pay 1/2 original retail price of a 2 year old phone. Replacement phone battery is junk. Lasts maybe 1/3 as long as my 2 year old original. Overall, not happy. Next time I'll just buy a new phone and skip the gimmicks from the so called "insurance."

I just love the ease of the online application process to request a replacement device. Not to mention how quickly the replacement device came. It was also so easy to activate the new device. I also like how easy it is to return the broken device.

My new phone was delivered within 2 days of filing a claim. The only thing is the battery doesn't hold a charge for very long. This makes me think I got a reconditioned phone with the original battery especially since it cost me over $200.

They were great. Asurion did a super job. My phone was stolen, to make a long story short, the phone was left at a merchant's and returned the phone to me. I had to cancel the replacement phone and got my replacement fee credited to my debit card. Asurion was wonderful, but I am glad that I got my phone back.

They were very attentive. Right after I called they sent the ipad. Unfortunately it was my old ipad was sent, they corrected it and sent another right away. They sent all the packaging to return it. Working with Asurion was very easy. Would deal with them again. I don't know what else to say but thank you. Thank you.

Easy to fill claim and get results! Phone was delivered promptly. Easy to set up replacement phone. Price for new phone was great. Customer service was excellent and worked with me on filing claim. She got my information and was prompt in getting paperwork.

Everything happened so fast! The online claim process was VERY easy! I really appreciate that. Customer warning though...if you have to send back a phone in exchange just know that the USPS is suuuuuper slow. They will get it there, but it will take a little bit. Asurion rocks!

The local Verizon store in Horseheads NY was a nightmare. Thankfully for Asurion. I talked to a real person, filed a claim within a few minutes. Received my replacement phone in 2 business days that also included a prepaid return envelope with instructions for my broken phone. Outstanding customer service.

Everything was here on time and worked beautifully. I love you guys!!!! Great service and customer care. I would have been lost without you! It's almost a necessity to have insurance on your phone and your company makes it so easy. They handle the customer with care and concern. You guys rock!!!!

Fast delivery and easy setup. Your online prompts to receive my new phone were very direct and easy to understand. Contact was verified after the finish to make the claim that you received and that my payment was accepted and follow up with shipping info came so I could track my new phone

It is so easy to report a claim online. I received a replacement phone the next day!!! How fast is that? No anxiety about not having a phone, missing important calls or texts. Setting it up was easy peasy too! Thank you Asurion for easy navigation and fast, efficient service.

Phone arrived quickly, set up was straightforward and easy. The reminders to return the old phone were much appreciated, as I always have a habit of keeping the old until the new one is for sure going to work out fine. Asurion has come through for us in the past and did not disappoint this time around. The high deductible was a downside but not enough to prevent me from utilizing the service. Had my old phone been completely unusable it would have saved a lot of time and hassle to get a new one and get on with life.

Second time user of Asurion. We could not be more satisfied with the Peace of mind and ease of use. Easy to follow steps, such reasonable pricing and incredible convenience (with swift delivery)! Highest recommendation for this protection and insurance!

I was pleased with my tech help after my initial conversation. First tech stopped communicating with me. Trying to sell me coverage I already had. Switched to phone call and all techs were really great with all their help. Very much appreciated everything they assisted me with! First contact online texting zip. Terrible customer service. Check out the conversation. I would recommend Asurion to family and friends. Great job!

So glad we purchased the insurance. The service was so fast and received replacement within a day. I was provided with directions and envelope to return damaged phone.. I highly recommend for anyone who has a smartphone. The cost for insurance and deductible saved me at least $800. I am am also very impressed with how simple it was to file claim. I filled claim my husband phone and it took less then 5 minutes. Then as I said earlier I received replacement new phone in a day. The phone had directions and tool to remove sim card. Thank you for great service.

The service has been very good. There's a quick response and if dealing with a live person it's even better. The phone person I worked with was a great help. I appreciate actually speaking to a real person wish more places had real consumer support persons.

My claim representatives were very mean and didn't know the products or the procedures very well. The first time I called the customer service representative told me it would be $29 for the repair and the second one said it would be $129.

Easier than I thought it would be. Just went to Verizon and they contacted Asurion and all the paperwork was taken care of within a half hour. Then when I got my new phone went back to Verizon and they helped me set it up and sent the old phone to Asurion. Thank You!

Asurion was very helpful in Replacing, activating, and restoring my information. They stayed on the phone with me until everything was completed. Their representative was very patient and helpful to me. My replacement phone was delivered the quickly next day.

They honored their policy. They were very professional and handled my claim quickly without any hassles. I use them everytime I fly. My flight was delayed because of the weather and I had to get a hotel room and stay the night, so I could catch a flight next day. They cover my expenses without making jump through hoops and reimbursed me quickly.

I submitted a claim on a pair of Sure headphones that cost 231 without tax and shipping. Their website states on their home page right under hassle free claims, that they will repair or replace the insured product. They could not repair my headphones so they offered me 111 dollars. This amount does not replace my insured headphones. When I tried to speak to a rep she was very rude about it and placed me on hold for about 30 min while she went to retrieve a supervisor. Supervisor told me they don't replace products, I read word for word right from the homepage. They only offered me what they say is fair market value. These headphones were brand new and broke on the first day of college. I even submitted the receipt from Amazon. When Verizon signed me up for this protection plan, I was told if something broke they would fix or replace the item. 111 for a 231 dollar set of headphones is not replacement. I will be cancelling this service. They also did the same thing when I submitted a claim for my mouse.

Called Asurion after my phone had failed after they had replaced it just a month before. The young lady was very knowledgeable as she explain that a replacement for that style of of phone was not possible as they quit making it. She told me that I was getting an upgrade. At first I was worried on what it was costing but She reassured me that the warranty was in effect. So in a couple of days I had a new phone, called the number that was provide and we had the phone with transfer data and update in about 20 minutes. I was very happy and very relieved.

The advisors I worked with were professional and courteous. Kelly was the last advisor I worked with and she went above and beyond to ensure my issue was resolved. Asurion obviously empowers their employees to ensure a wonderful customer experience.

Wonderful and quick service! Daughter basically brand new phone got stolen from arcade and they got it to her within 3 days… it happened over the weekend so that was great! Otherwise they were going to overnight it to her! Friendly easy to do!

I had to pay $175 for a refurbished phone that is over 3 years old and then the camera stopped working a couple weeks later. I don't understand why I paid for insurance. I can buy refurbished a refurbished Pixel 3 off Amazon for cheaper than you charged me plus I paid already for the insurance in the beginning. On a 3 year old phone you should just send me a new one for free if I have insurance and it stops working.

It was time-consuming, but in the end my data and numbers were transferred, better than when I brought the phone and they did it in the store. It was a success. Sometimes written guidelines are better, than waiting for someone to come back to the intent to complete the information.

Great service! We had to wait over a weekend but otherwise it was great! It really does good to have insurance for your product! Thank you so much and we really appreciate all that you do to make the experience a happy one!

Very courteous and quick Service. Excellent service. Helpful in trying to Troubleshoot and very respectful. Quick delivery of replacement device with return envelope delivered. Confirmation of replacement device Received. Upon completion representative asked if there's anything of help or assistance needed. Great customer service.

Fast and easy. After filing a claim I got my phone in 2 days. This was my 2nd time having to use the insurance and haven't had a problem with either one. Hopefully there isn't a 3rd time but if I do it's nice to know that the process will be quick and easy.

Every phone I received it echoes. The phone is no good. The phone doesn't charge at all. Then the memory doesn't hold. The representative heard the echoes when I was on the phone Asurion. This is the waste of money. I will to downgrade.

You'll did great. So now I have switched carriers though. I'm going through Q-link. A government service where I get unlimited data, talk, and messages free. Love you guys. I was offered to come back any time but I'm trying this for now.

Replacing the phone was very easy and fast. I was surprised at the high cost of the deductible for a very old model refurbished phone, given the amount paid for the insurance over the years. I could have purchased at least two new phones.

It was very user friendly interface and worked out. Only thing I thought was not right was the copay. It was a high deductible but overall customer service was good. Fast mail service... The operator greatly handled my call and put me priority one.

The phone work great. No issues on the device. Everything is working like normal. Phone call are loud and clear. Message come on time. FaceTime can be little better. My email are come thru like they should. I wanna get all my song download to my phone. Other than that the phone work great.

Replacing my son's Gizmo watch was easy to do using Asurion. Thank you for the assistance. I was very happy with the customer service we received and my son was very excited to get his replacement Gizmo watch. Thank you again and I will definitely utilize this company again if we need any other replacement devices.

It took quite a while to get thru, and I had an impossible time using the online site. But once I was able to find a live person my problem was quickly taken care of. It is hard to get to a live person.

The person who answered the phone was very professional, helpful and was empathetic. Everything she told me was exactly how it happened and she made sure the process was clear to me. I received the same phone that I had. This was very important to me that I did not have to learn the working of a new phone.

It was simple and everything went smoothly. My phone came quickly and it was very easy to set up . They sent very good instructions to follow to switch one phone from the other. They sent another box to send my old phone back which was very simple to do.

Filing the claim was very easy! I received my new phone exactly when they said I would! Also the detailed set up instructions were easy to follow. I was glad that I didn't have to call Customer Service to activate my phone. It was ready to use right away.

Have used this service a number of times with cracked screen replacement and also getting replacement phones due to loss or damage and will continue. Love how easy it is to go online and complete what’s needed so quickly. Would absolutely recommend.

Ther is always good service with Asurion! I have a young teenage son that there are accidents a lot with his phone and Asurion is always amazing and makes it so easy! I would highly recommend Asurion to anyone and everyone.

I appreciated the reminder texts and contacts to return the broken product and the ability to respond to those if needed. I also appreciated the time given to return the damaged product. The replacement was fast and is so far up to par. THANK YOU!!

My iPad screen was cracked. Asurion sent me a new replacement for 189. A good solution. I was glad to hear about their program to cover all Electronic items in the house for 35 Monthly. Representative was very helpful and knowledgeable.

The Verizon rep stayed on the phone with me and filed my claim for me. I then followed up with Asurion. Everyone was outstanding and professional. The need for an immediate replacement and the time sensitivity with respect to this matter was paramount. The excellence is service and the replacement phone is duly noted.

Replacement Phone arrived Next day, unfortunately was unable to just switch Sim cards, Had to reprogram the Phone, Replacement Phone was kind of pricey 229.00. dollars, But was reasonable. Other than that no issues, Question- Could you Just switch SIM CARDS? Would be better.

Everything went well. All the workers that guided me through the process of getting my new phone delivered and set up were very professional throughout the process. Thanks to all of them. You will be highly recommended by my family for this service. Thank you all.

Horrible customer service to replace my iPhone 13pro. It took over 6 weeks. Every time I called customer service I was given a different set of instructions. This finally resolved when I was told that my husband needed to fill out the paperwork. Even then it took four additional phone calls, each with a few more details a previous support person failed to tell us. After all the hassle and despite paying a lot for the insurance, we still had to pay $250. I would never recommend this insurance group if you think there is any chance you will need their help.

I cracked my new Flip phone and submitted a claim for a new one. I had a new phone in two days and started it up by myself with no problems. They made it easy, simple and I am glad I had the coverage.

We didn’t get the phone like we should have and then on top of it we can’t get the new phone to work properly so my husband is hurting his finger since the glass is broken and it stops working when it rains. If we can get directions to get everything switched over for him that would be great.

Filing a claim only took a minute and received my new iPhone in 24 hours. The website was very easy to navigate and the instructions on and packaging to return my damaged phone was easy to follow. My new phone was in great condition and came with a few accessories.

Very helpful with initial problem and a quick resolution. Replacement phone arrived in timely manner. Everything was smooth and easy for the return to you as well. Thank you. Appreciate that everything included with help for setting up new phone and emails to ensure that all was well.

The phone took 6 days to arrive. And even though it was lost I UPS you would not send another and worry about the replacement later. The deductible was just slightly less than buying a new one from Walmart. I would never recommend you to anyone else.

For me it was a little hard on site but got thru it. Every one that I talked with on phone were great. Thanks you. My phone works fine now. Instructions to get everything installed were easy to follow. The follow up call I got saved me from charge for going over 15 day return policy.

It was difficult trying to get it turned on myself but once I spoke to customer service it was up in seconds. It was easy to put the claim in and moving forward I hope that self activation gets easier.

Received new phone in a day, easy claim form to fill out online. Would recommend to anyone who needs to file a claim for a broken phone through Verizon. Sent in broken phone with free prepaid envelope provided. Super easy.

The slowest version of mailing was chosen by Asurion. Thus, after sending my phone back a few days after receiving my new one, the old one did not arrive before the 2 weeks cutoff. I was charged 100 dollars for this.

On 3 separate occasions I spoke with technicians regarding my brand new phone and the fact that the phone was downloading bulk text messages that were sent to me, from a variety of people, from weeks back that I never received, and also duplicates of what was already there. One night I received 33 texts from the past 2 weeks. Not one technician was able to help me. Bennie, the last technician, had me on the phone for over 1 hour and in the end did more harm than good. We scheduled a time, 2 days later, when he would call me to see if the problem was still occurring. Needless to say, I made sure that I was available, and he DID NOT call me, and I now had additional problems that were not there before such as not being able to swipe from right to left on the screen.

It was an excellent service, replacement phone was delivered immediately and in good condition. I received exactly the same phone as I had. The packing was neat and instructions were easy to follow. It was a pleasant experience dealing with Asurion. Yes I would definitely recommend it to friends and family. I would choose Asurion again.

It took a few reps to help me, but eventually, someone was able to help. Had to replace phone. Your next day service was absolutely the best of this who transaction. After spending so much time on phone it was great to get the new phone the next day. Thank you.

I contacted the company re: my broken screen. Within two days I had my replacement phone. Excellent customer service. All around it was the easiest experience I had with a phone situation. Definitely recommend this insurance service for cell phones.

The process to replace my phone was done easily and effectively. I received my phone the next business day and I like how they give you an open window of 120 days to claim your claim. My experience was effortlessly and straight forward.

Had to wait an obscene amount of time to receive my phone, several days turned into several weeks interrupting my life and of those around me. I do not understand why there were stores full of my model of phone but you could not even get it to me within reason. Disgusting service since Verizon turned over the claims to your joke of a service.

We had a very positive and comfortable experience! The process was handled quickly and with great efficiency. We were very pleased at how easy the entire interaction was and would recommend this process to anyone in need of these services!

I didn't get my item at all. They ship it then they stop it on the middle of the transaction. I call them. They had no response why. But yes they are charging my protection fee. The customer service is trash.

Asurion was quick and efficient with sending out a replacement device also very helpful when I spoke with a representative over the phone. I would recommend this type of customer service to other people. At this time I'm a satisfied customer.

Asurion was absolutely on top of their game. They were most helpful in every step along the way. I was very impressed with the total professionalism of everyone throughout the insurance process. The Asurion team is truly appreciated.

We lost one of our phones and contacted Asurion to get it replaced. Just a short phone call and we had a new phone in hand in 2 days. The set up process was super simple and we're back in business. Thank you!

I got my replace phone right on time. Great service and exactly the wait they described. I lost my phone and was in a middle of a family crisis and as soon as a received recommendation from a Verizon agent to call Asurion to request a replacement. Right on time.

The service was great, I received my daughter’s iPad and it worked so great. When speaking to a representative they were there to answer all my questions and concerns. It was easy and fast, I totally recommend Asurion to friends and family.

I have no complaints. All went well as promised. When you lose or break a phone it can be stressful, but it went very smooth with no issues. The communication and follow up was excellent. Best insurance plan I have.

Corruption at its finest. Customer service worst. Don't know how to troubleshoot problems but they are good at sales telling you the good thing about the company. When problems come up they will forward you to the wrong people with my phone carrier.. sti.

My Iphone was replaced with the same phone (7 plus). Works even better than the original. Fast service. The replacement phone looks like a brand new Iphone 7 plus. We use Go-Cirless to handled the set-up. Love the new phone.

Great customer service rep. at Asurion! I received my replacement cell phone just 2 days after I contacted them and I got a fabulous upgrade at no extra cost! I have always had good experiences with Asurion and have their coverage on many other items as well. Highly recommended!

I was very impressed with how quickly my replacement phone arrived! It came to my door in less than 24 hours & was charged & ready to go! It was nice that it also came with a charger. It was super easy to place the request. Overall great experience!! I would highly recommend.

My phone was stolen and the replacement phone from Asurion was in my hand in within days of the event. The quality of the refurbished phone was great. THANKS!! I would like you to have the old phone the police were able to recover from the thief. I will pay the shipping. I want to help Asurion with the next victim of phone thief if possible. You guys are the best!!

I would give less than one star if I could. Service is horrible. Constantly waiting with no feedback. They never tell you what you want to hear. Always on hold with someone who cannot help you and you have to go to someone else and wait on hold again. English is never the person's first language. Never be in a hurry. If you do get someone one it's a 50% chance the line will disconnect or it's the wrong department. I cannot believe At&t picked this worthless customer service company to provide me assistance.

Had water damage on my Samsung Note 20 and I was immediately sent a replacement and a paid return envelope for return of damaged phone. No Hassle or delays. Was informed when returned phone was received. Fast and good service.

Had a little problem but everything when great. My device got lost when it was shipped it to me. But right after that they send me a second device. Great customer service. Also everyone help you out if you need help.

I have not had good luck with phones. Last one was lost in snowbank & then chewed up by snowblower. Thankfully there is phone insurance, and Asurion has been a lifesaver. Easy, and so fast! Phone shipped overnight. Clear directions included. Thank you Asurion!

They was very polite and helpful. They got me what I needed. Shipped it to me in a formal matter. They stay on the phone with me until I got my internet box set up and working on all of my devices. I'm very happy with the help they gave.

Fast, friendly and simple to do. Product arrived next day as promised. Everything was included. My teen was thrilled it was so quick and easy. Great experience. Product was same as before and directions were simple. Thanks for your time and effort to resolve this matter.

Phone came quickly and in perfect condition. Took it to Verizon for help transferring my data and removing it from the new/refurbished phone. I'm still putting in lots of passwords, etc. But the phone itself is perfect! Would recommend this insurance.

The person I talked to in getting my phone replaced was courteous and did a great job! I would recommend Asurion for your phone insurance service. My new phone arrived in just a couple days and I was up and going again quickly. The return process for the damaged phone went well too. I had adequate time to get the process done.

No issues and very satisfied. The phone got here on time and the exchange went very well too. I was also able to update my new phone seamlessly. I was happy with the way that it went. I hope that I do not have to use you guys again but if I do I can tell you that I was very satisfied with the insurance, the way that it went, the people that I talked to, the speed in which the new phone came to our house and how easy it was to send the old phone back.

We needed help with an online claim and the customer service rep did a great job walking us through the issue we were having. He was very polite and helpful. We have had to use this service a few times and have always had great service.

Professional services, from the initial claim was made to the conclusion with a follow up. Interface with Asurion, was user friendly. The APP was well design for you to follow all the instruction and make the correct choice. I would recommend any to use this services for any product.

Called Asurion for a problem with phone not charging, got transferred to 5 different people, got assured that a technician was coming to check and fix issue... Tech called me and said he was coming over to fix a cracked screen... Called asurion again and after 1.5 hrs got issue resolved with a replacement... Not a pleasant experience.

Always helpful and friendly agents, resolve my issues in a timely manner. Wait time on the phone is never long and that is A big plus. Also claims via link is easy to follow. Last item claimed was backorder but Asurion will email keeping me in the loop of the status.

My son's new phone does not work correctly!!! His service is not connecting with new phone. He can't call or answer phone. Only FaceTime and you can't even see on hear him!! What should we do. He is 17 year old that has to have a phone so I can contact him. Please lead me in right direction. HELP!!!

She was excellent. Called ahead of time, gave me an estimated time of arrival (that was even a bit early), clearly explained what was going to happen and the work was excellent. A pleasure to deal with and would highly recommend. Thanks very much!

The Asurion representatives were very nice but ultimately I felt unlistened to and my issue was not resolved. I spent over 5 hours on the phone with Asurion on calls over 3 weeks when promises were made to resolve my situation but the phone I was ultimately sent had the same issue as the phone I had before. I had communicated that the issue was the model of the phone I had (this was even confirmed speaking to tech support for Verizon and Asurion) but the very nice representatives assured me the phone would not have the same issue.

The claim was easy to complete online. It gives me two option, either have it fixed or replaced. Once I submit the claim, I got the new phone sent within 2 days. It was pretty fast. I am pleased and happy with Asurion services. Glad that I insure with the company. Definitely a good insurance purchase. There is a deductible to pay but you get a new phone instead of having it fixed.

Went to Verizon store and they helped me with the insurance on the phone then the phone arrived in the mail 3 days later. Then went to store next day, came back 3 days later. They did with needed to be done and then I sent back phone back to you week later I think.

My experience was a good experience. Everything from talking to the customer service was Extremely helpful. They answered all my questions and concerns that I had. The person I talked to was excellent I had no complaints. I am very thankful for all their help.

Unit was replaced quickly and easily. Their web page to enter the issue was very easy to use. Once I put all info in I was soon emailed that my new phone would be in the mail and it was delivered two days later.

The rep assisted me with dignity and with knowledge. She was helpful and concerned about my missing cell phone and wanted to ensure that I received my phone. I was upset that I didn't have a iPhone for a few but now that I have a phone, I feel completely.

I recently had to replace my cell phone. I put it off as long as I could because I figured it would be a hassle. I was shocked and really pleased at how simple Asurion made things. I went online to the Asurion website and had a new phone the next business day! Really amazing! I'd recommend Asurion to anyone. The service is great!

Took 3-5 calls a week for 3 weeks to get my issue clarified and claim approved. There was poor communication between Asurion and Verizon to clear up the issues for next steps. After multiple claims being submitted for 1 event and numerous calls with support my phone was approved for insurance.

Asurion made the replacement process for my daughter's phone easy and fast. They were fantastic at the timing of getting the claim processed and having the replacement in the mail and delivered. Would definitely recommend them and have no hesitation in using them for future phone mishaps.

Asurion was very quick with sending replacements. BUT the first phone was defective. Only worked a week. Spent lots of time on the phone and inperson with Verizon techs who not able to fix it. Asurion needs to do better with the phone quality.

Steve was very helpful and patient when getting my my needs taken care of! He spoke clear English which is very helpful. So great that the replacement phone ships out the next day. Only thing I wish is that the phone new.

This is the fastest response I received from an insurance company. We reported the issue about my iPad malfunctioning and completed the online submission. The very next day, around noon, I was surprised the replacement device is already at my doorstep. I am delightfully surprised.

It took 3 attempts to get my phone replaced and when it finally was, the SIM card was defective. Had to call two more times before I received a new SIM card. The whole experience was very frustrating especially since I needed a working phone as quickly as possible since it is my work phone. If there was another option I’d certainly go elsewhere.

I was very pleased with how expedient Asurion was in getting my replacement phone while I was out of town traveling. The associates at Verizon were very helpful is assisting me with transferring all my information to my and getting find my iPhone turned off even though my phone was damaged.

My family has had wonderful experience with Asurion. Verizon has been our carrier for years. Both these companies have been the ones we all have had. Thank you for your help. Both are very swift with the replacements and also very helpful if is we run into a problem.

Don't even get me started. Complete disaster. Would like to change insurance companies but Asurion pretty much has all carriers locked in. I've already told Asurion this several weeks ago. As far as their tech coach goes, no luck there either. Get much more help going into Verizon store and asking for help.

My only complaint is my phone was on backorder and took almost 2 weeks to receive a new one. Representative were very helpful and friendly in the updated all the while I was waiting. It is definitely worth getting the coverage to protect my investment.

Quick, easy to follow directions, fast delivery. Had a issue with the first replacement phone but it was quickly resolved, customer service was very polite and professional and took care of problem without any headaches. Would never not get the Asurion insurance on any device I can get it on.

Fast delivery of replacement phone, with excellent instructions and easy to return. The representative was very patient and competent. I was very upset and couldn't follow instructions but they were very calming and understanding. They did not rush me through the process.

Great response on the phone. Easy to follow directions to open the case online. The quick delivery of replacement phone and the packaging for replacement phone was easy to use and straightforward. Asurion Should consider including directions for shutting down damaged device if that is possible as I was unsure of the steps and felt this would have helped the overall process.

Very happy with efficient delivery and ease of claim submission! We have used Asurion of our devices since we became Verizon customers, and I have always been super satisfied with the claims pricess/customer service.

The phone came quickly but it was not charged long enough for me to load my info so it failed and I am not sure how to reload it which is terribly annoying when you are busy. I called the help line and it’s a chat not a person. They couldn’t help me. I guess I have to bring it to a Verizon store. I suggest with your instructions that you tell people to first start with a fully charged phone. My phone arrived on and it was actually speaking a different language. I had to turn that feature off and maybe that’s what used all the battery??? I could hear it talking from the unopened box. I wonder what the delivery guy thought! Anyway I wish this didn’t happen.

My daughter dropped her Gizmo watch and shattered the screen. I filed a claim online and it was super simple and took just a couple of minutes. We had a new watch in just a couple of days and a very helpful gal helped me get it set up and working via phone.

My phone was run over and was unusable, I went online and used Asurion's instructions to file a claim. It was already late afternoon and without being able to use the phone it took some time to turn off the find my phone feature and make sure it was ready to send back. I had my replacement phone in less than 24 hours after finishing the claim.

Poor poor service. Never had a more drawn out ** show than this experience. Will never use again. Couldn't open emails, couldn't send emails, just a joke. Call and get promised, "We will help," but never did, just do me a good review at the end of the phone call. Finally got paper work through the mail only to find out I can't even replace my tablet. So that leaves me with a lesser version of what I had, basically take it or leave it. Not impressed, will never use again, will never recommend, will never give a good review, this whole experience has been bad. Only reason you got 1 star is because I have to push at least 1 star.

Asurion was AMAZING! Efficient, professional, expedient. I called them early evening on weekday, My replacement phone was delivered and waiting for me at work when I arrived the next day. It was as promised and helpline picked up and held my hand through the process!

Very quick turn around. Great company to deal with. I went to their website put my info in. I paid the fee and received my new phone a day later. I would highly recommend this for your cell phone....

The representative was quick and easy to send me another phone since mine broke. The representative told me when the phone would ship and when it would arrive. All the instructions were enclosed to get me setup for the new asset.

Very speedy resolution to my husband's damaged phone. I spoke with someone the day before the phone arrived and it didn't have to be signed for which worked out great. Pleased with the whole process and would recommend Asurion to everyone!!

The replacement phone that we got did not work, I had to take it in to Verizon and they could not get it to work, so I had to buy another phone. I am disappointed with the service. In the past I have had good experiences.

Their service was quick and very efficient. Once received the phone very easy to reload and once working sending back the broken phone was very easy. I just packed it up in the envelope that was included and then took to the post office. Simple, quick and easy

With Asurion coverage it is always easy to report a problem to with extremely fast response time. The online process of reporting is easy and fast.. Placed a report late at night and had next day delivery of new phone.

I thought the cost, having insurance on my phone, would have been lower for the replacement phone. I paid $170 approx, the new/refurb'd phone came with a charger not as updated as the phone, Verizon in Vallejo, CA, had me pay $43 for charger & cord.

Everything went smooth and my iPad was replaced without problems. Well worth the time and effort. I would highly recommend Asurion to family and friends. Thanks for the prompt and friendly service and hope to continue using your service. Great service and speedy delivery.

We lost a phone through theft and unfortunately had not put a locator on it. We filed a claim very easily online with Asurion and had immediate success in receiving a replacement. Since the phone needed upgrading, we then took it to Verizon and traded it in for a newer model, receiving a valuable credit. I would recommend Asurion, and do, to my family and friends every time we talk about phone service.

The new phone arrived within a couple of days. The process was easy. We mailed back the damaged phone on Feb. 2. We never received a confirmation of its arrival back to you. That would have been helpful. The US Mail was extremely slow.

Don't do it. That's all I have to say. This company is amazing at wasting your time and money. They took my $250 headphones in for repair, with a prepaid $50 fee, sat on them for two months before telling me they couldn't repair them. Meanwhile, they're getting my $25/month fee. They finally got back to me with a "buyout" quote of $89, which is ridiculously low for these headphones. I can't even buy a used pair of them for that. The lady on the phone gave me some corporate mumbo-jumbo about how they determine their buyout amounts, but it's crap, they can say whatever they want. Save yourself the money and headache. Don't trust this company!

The agent was extremely helpful. Asurion doesn’t recognize my address for some reason (we can only get mail at PO Box). But the agents are always helpful in assisting me. I appreciate the extra security measures even if they are a bit inconvenient.

I was upset that I couldn't get a replacement of the device that I currently had and took a really low grade Samsung. In the Diesel Industry I needed a strong phone and I am worried about this one everyday. I did buy a great case for it so that's good but unfortunately a warranty only covers a used phone or refurbish. They call it that. Shouldn't be acceptable in these times with covid and hygiene. I didn't know that's what I was paying for and I'm sure a lot of people didn't either. I also received a phone case that doesn't fit the phone and you're charging me $50 from my old phone which I paid a lot for and it's worth more than the phone you gave me. You should waive that fee when it's not a match and we're accepting something we don't want to but have no choice due to processor's internal problems that are not of our fault. Thank you for listening and I hope you take this seriously.

Thank you so much for fixing my issue without any hassle and promptly. I couldn't be more happy the way you guys handle it and how you guys make sure your customer are satisfied and happy with the service and guide you all the way through.

Very fast shipment of my replacement phone. Quick to get live operator when calling customer service. Representative was very quick in processing my claim. Very easy to recover my data & copy it onto my replacement phone. Also was very easy to activate my replacement phone. I would like option to get replacement phone in person at store or repair center, instead of having phone mailed to me.

Phone was good, had to go through several different phone calls that took a long time. Hold times were long. Each person I talked to made me report the same information. The final person I talked to listened to what I said and we had it up and running. There were no written directions for the phone at all????

The process for getting my replacement phone went smoothly. The agent was professional and courteous. She clearly gave me the instructions on how to return my old phone including take a picture of the return label for my record just in case the return was not received for some reason.

Attempts were made to determine if the phone could be fixed with a reset and when that didn't work, a refurbished phone was sent to me. The individuals that I dealt with were very courteous, understanding and made every effort they could to assist with my problem.

It is a little confusing when you first go in the website but they have pretty simple instructions. I would like it to be in other languages for people who English is not their first language they speak. But besides that everything was nice and simple and got my phone fixed.

Had to jump thru a lot of hoops to get approval. But operator stayed on the line while I was trying to make sure I provided everything that was needed so I didn't have to wait for a response. Very nice lady.

I am not happy receiving a phone marked remanufactured by Asurion. I believe it lessens the value of my phone that I am still paying for! I feel the the insurance is a scam! I pay $17 per month for a used phone!

Although the deductible is a little pricey, my phone always arrives the very next day and it's easy to setup and I don't have to use valuable time going to the Verizon store to have them set it up for me.

Fast delivery and replacement!!! So glad to have a new working phone. Thanks so much! The replacement arrived the next day and I was back up and running in a couple hours. The online submission was easy and everything went so smoothly. I couldn't imagine not having Asurion coverage with the way phones break and go missing nowadays.

I received the phone on time and the delivery was excellent. The phone freezes and stops completely at times then a lot of my calls are dropped. Thank you for checking on the service provided. Would it be possible to get a different phone because this one seems to not work right?

The process to file a claim was very easy. The New watch arrived quickly, when I called customer service to ask a question they were friendly and answered my question. Overall Easy, pain free process. New watch was easy to set up.

This company keep their word and had no problem shipping my replacement phone the very next day. Amazing service! Phone came in brand new condition and had no problems with it. They work quick and efficiently to a high standard. Recommend Asurion for everyone!

It took about 3 weeks to get my replacement phone because someone from your company did not place the order after I called. I had to call again when the phone did not arrived. The replacement phone is operable however I do have some issues when I try to unlock it. The keypad does not always respond when tapped.

The service very efficient and quick. The replacement is working well. Since the phone was lost in the lake he only had disruption of service for 48 hours. Thank you for a fast response to our needs. Joe And Fran 02/22/22.

Service was fast and easy. New phone showed up within 2 days. The only problem I ever have is getting the new phone activated. Seems like it's always a little bit of a hassle but nevertheless very happy with the service.

Everything went smoothly from problem ID through receipt of replacement phone. I had a little difficulty with set-up on replacement phone, but got through it. Due to no problem on Asurion end received notice that Asurion did not receive my old phone. That the glitch made me waste time looking for a receipt. Asurion acknowledged that my old phone was actually there.

I had a physical defect with my phone that wasn’t due to any known damage. I called in to Asurion and they made it easy for me to file a claim and get a replacement device in a timely manner. I had a new phone in 2 days and spent less than 30 minutes on the phone with them, which was great.

Very helpful with either the replacement for my daughter's table or my phone. Have gone out of their way to make sure I get what I need as soon as possible. They are there to help and have been awesome every time I have dealt with them.

Got a new phone quickly. Verizon helped us set it up so that it was working in minutes. This was so important because I use my phone for work. Returning the phone was simple--just placed it in the here-paid envelop and then into my mailbox.

I gave you guys a five grade customer service. Fast on receiving the new phone. I am very happy to have you guys. Thank you so much. You guys take stress off our backs when something's going on with our phones and you guys take it seriously. I really appreciate it.

Sara ** walked me through the return process. I’m happily using a cellphone that works now. She was sympathetic, kind and helpful at walking me through the entire return process. I wanted to leave her top marks, but when I was transferred the call was dropped. I ended up talking to another extremely helpful person, but still wanted to leave positive feedback for Sara **. Much appreciated.

Great service. The first phone did not work and they sent another one the next day. Everything arrived when they said it would. Maybe it was the phone... Maybe it was me, either way the response was very, very timely. I am so glad I have this insurance.

Great serves, fast delivery replacement unit. Next day!! I am never disappointed with extender warranty. We use Asurion few time always helpful. Making my claim was easy and efficient. I was promised my replacement in 2 business days, in came in 1 day and was delivered on a Saturday. Fast service, thank you!

Fast, easy and trouble free! The claim process was very well explained and easy to complete. The replacement device was sent quickly and with UPS, my preferred carrier. Great experience overall, which is nice after having a bad experience of a damaged phone.

Provided excellent service and follow up. The broken phone was replaced with an equal phone and step by step instructions for returning the broken phone. I lost the return envelope and they sent me a new one. Excellent service. I highly recommend insuring your phone.

I am totally satisfied with the process. Asurion simplifies the process with easy to follow instructions. Replacement of cell phone was next day. Absolutely excellent service....Thank you Asurion for great job and your excellent customer rapport. I highly recommend Asurion to anyone who needs their services.

The replacement iPad arrived quickly; it was perfect. However, the return box they sent me was too small, so I had to package in a different box to return the damaged iPad. Other than the wrong return packaging, everything else was fine.