Asurion Reviews

I have had positive experiences with Asurion with the exception of one time when the rep didn’t finish the claim. I called back after a couple days and another rep took care of it right away. Other than that one time, everything was taken care of right away. Very satisfied.

Quick and friendly service. Whole process was super easy! Had my phone in 2 business days. Seeing as how I had broken my leg and phone at the same time. It was a complete life saver. Thank you for all the help.

Phone rep was a little rude but other than that good service. They got the issue solved really quickly and I received my item in a timely fashion. Great job. You won't go wrong with the Home+. I recommend it.

Everything always goes smoothly. Prompt service. Quality replacement. Flawless. Phone came quickly, and I was able to get up and running within an hour. Thank you. I don't know what else to write, the Experience is as expected. Thank you.

You do great with replacing a device. The problem that I have is that my carrier tells me that I have 8 claims of 9 left and I go to use my second one and then it tells me that I am using my last claim. My name is Christopher ** and contact is**.

Shattered my Apple Watch on my tile floor while trying to put it on. After going to my local fix it group, I was directed to call Asurion directly. After I paid my deductible, They emailed me the shipping code, I took it to the UPS store and about a week and a half later, they shipped my watch back in beautiful condition. The Asurion protection plan has been well worth having.

Was very understanding when my stepdaughter phone was stolen from her purse. The customer service representative was very nice and the experience was very helpful♥️ She understood the since of urgency of her being without a phone and stepdaughter received her new phone as soon as she returned back to Tennessee.

Easy return and easy replacement. Wish I had done it sooner!! Quickly done online and replacement came as stated. Easy to back up info and reconnect to new device. Nice to know I have this just in case accidents happen - and they usually do!!

Fast service and prompt service delivery. Service was fast to the point of surprising me. There when I got home, did have a problem with finding my apartment, but made up with service. Would recommend to friends and family or anyone on Verizon network for that matter.

I was LIED TO!! I told the operator that the screen was "blue" or had "bled" according to the "web". They told me "GOOD NEWS!! You qualify for a 29.00 screen replacement. You didn't have an "S-7" so I got an "S-8". This weekend I got a receipt saying I lied and you found more damage and have charged me 189.00!!! WITHOUT TELLING ME!!!! Could of caused insufficient funds and charges and all because YOUR PEOPLE LIED TO ME!!! This was **. I have paid well over 600 dollars insurance on this phone and that means nothing, but I would not have wasted your time if the phone was worthless and would have kept it.

The service and speed at handling the claim was great. Got the phone right away. Setting up was a bit of a struggle and was showing signs of having problems. But now, the phone has been malfunctioning. Won’t stay connected to wifi and hard to make and receive calls. I’m not sure what I need to do now.

Everything went smoothly. The process was so easy. Thank you so very much. It was Beyond helpful Knowing we had the insurance. Having a brand new phone stolen Is financially disturbing and physically So traumatic. So it was extremely comforting to get the phone taken care of within the week. We have all grown so dependent on having our telephones for everything we do so not having it was unsettling and quite frankly depressing when it was taken.

The process of getting the replacement phone, went great! The replacement phone has a speaker/microphone issue, and that has gone less smoothly. Every time I have talked to someone about this, they have been less than accommodating. The last person I talked to was nice enough, after a bit of a strained conversation at first, because I didn't know that they needed my business name instead of my name. I understand that customer service is stressful, but I do it too (customer service), and your phone voice should be a kind one.

Would recommend this service to anyone who is interested in accidental insurance.

Always get my device in a timely manner & the send back reminders are great for someone as busy as me. It’s nice to get an email tell me that my old device was received so I’m not worried about it getting lost in the mail.

The lady I talked to was hysterical. It made the whole process SO much better than it normally is. She helped me trade in my phone and she gave me invaluable advice for my love life. I'd love to know her contact info so I can thank her and give her an update. I'm not sure if you're allowed to do that, but thought I'd ask. I know she lives in Louisiana but I don't know her name. :(

Great customer service representatives. Very fast overnight mail service for broken item. Had replacement the very next day. Very satisfied with the knowledge of representatives help with claim and speed to resolve 2 claims. Would definitely recommend to friends and family.

Quick and easy. Replacement here in no time. Joy to be able to have the luxury of dealing with an insurance company like you. Also appreciate the accessories that are included and customer service is amazing. Would recommend and do recommend your services to all my friends and family. Again thank you and I appreciate your quick and easy services.

Received my phone within a few day, everything worked out great. The associate that helped me was friendly and knowledgeable. Returning my broken phone was easy, everything was included in the package I received. The phone I received was just like the ones I broke, no issues. Thank you for all of your help.

The process was very easy. Upon completing my claim and your attempts to repair my laptop it was determined that it could not be repaired. After that a new laptop was promptly delivered and the matter was taken care of conveniently. The replacement laptop is very nice. I would highly recommend Asurion.

It was straightforward to return the phone and the person taking my call was very helpful. I would recommend this service for anyone that has a cell phone. I have this service on all of the phones that I own.

Excellent and fast response. No problem at all when I called. Very professional and knowledgeable about this matter. Gave me my options and resolved within a timely Manner. I will recommend this services to all my friends. It is always safer to get insurance, more peace of mind.

Everything was good but there is a little black spot in the bottom right corner of my screen. It's not broke but you can tell it is under the glass so it internal but I'm not having any problems with it.

Everyone that I talked to was very helpful. I really just wish it would not have been so expensive to replace. I could have almost paid it off and got a new one. It was very easy to use the app to submit the info.

You took out 2 $19 payments as well as a charge of $75. I understand the 1 $19 payment. But why the other two? You received the device back in a certain amount of time, therefore you just took my money.

It was very quick and efficient service that helped me replace my broken device. I was able to set up my new phone with ease thanks to the representative who patiently helped me on the phone. I will recommend Asurion and continue to be a loyal customer.

My granddaughter's Gizmo watch fell off and busted the crystal on the watch face. Thank God I have Asurion insurance on all the lines on my account, they sent out a new watch and she got it in one day. I had a wonderful experience which I was not expecting after everything I've heard about cellular insurance companies and this was my first time in 25 years that I've ever had to place a claim.

They replaced my phone & Verizon got me up & running again! It went Smooth as silk! I had my phone within a week and the nice young people at Verizon did a great job getting me back on track. They updated my phone, which took a couple hours, so I left it there & then dropped back by & it was all ready for me to pick up.

The process was incredibly easy, though not cheap. We got our replacement phones very fast. It cost much more to repair than we were told by Verizon. Our deductible amount, and what we were actually charged was very different. All in all, a decent process.

Dropped my phone while working. Did not get home till 10pm and made a claim. The next day my new phone arrived at 530pm. Very pleased. So happy I have this insurance. I work in the weather everyday and my phone is needed. Would highly recommend having insurance.

So quick and easy! The service was great. I was directed to exactly who I needed to speak to and it was a seamless process. Not having a phone is super stressful and they made it very simple. I got my phone the next day!

Asurion did a fantastic job! Super fast and easy! I filed my claim and paid my deductible and the next morning my replacement was at my house. They sent a return envelope for my broken iPad. The entire process was simple and I appreciate that.

I am very happy with my new device. Actually got a upgrade since they ran out of the original model and the iPad Pro 11 inch with the M1 chip with amazing 5G speeds. Customer service is really helpful in explaining to me how fast I will get my device and how to set it up.

Everything was done in reasonable time and in a professional manner. I was pleased with the result. l received a new phone that replaced the one that was damaged. When I returned the damaged one I was promptly notified that it had been received.

Process to make and complete claim was easy, hassle free and speedy. I couldn't believe how easy it was. All parties involved was very professional and knew their craft within the field. And most importantly, everything I was told was granted.

Asurion was very professional and very helpful to me. Very happy I have Asurion for all my devices. The people that work for Asurion are terrific. To don’t know what else to say other than I highly recommend Asurion thank you.

Horrible experience. Sent my phone for cracked screen repair. After 3 weeks of calling, asking where my phone was and being told that there is just a "delay" in shipping, I finally found out that the repair shop never received my device and was lost in transit. After 1 month I finally received a replacement phone for the $29 cost of repair since my original phone was lost. I thought it was finally over. But it wasn't!!! I then receive an email stating I needed to send back my original device or I would be charged $1008 for the new phone I received.

I know my kids aren't very friendly with their phones. They took care of my son's phone with no questions, and we got it the very next day. This is the 3rd time we had to use the warranty. We couldn't be any more pleased. Brian

The representative on the phone was very helpful, knowledgeable and friendly, Even got the new phone to me the very next day. As for the cost, insurance is more expensive than expected. The phone was only 1 month over the warranty. Still a good experience. Thanks.

The first Rep I spoke with was very nice but unwilling to listen to the actual issue with the device. Second Rep was excellent. Although she did say the phone was being overnighted and would be there the business next day.

Your tech, Holly, did a fine job of dealing with my broken phone and obtaining a replacement, which she put into service. We are very satisfied, and especially appreciate of her work. That is the end of my comments.

The process was very easy to complete and they made the entire exchange from start to finish easy. We had to follow a simple process to get the damaged item packaged and sent out with the packaging that they provided to your mailbox.

Asurion came through for us. My son's watch phone was damaged. We contacted Asurion and within a week or two we had a new watch phone in our hands. And the replacement watch phone works great. We are very satisfied (and pleasantly surprised) with your service. Thank you.

Took way too long on the phone to process this. So annoying. I hope I never have to deal with Asurion or Verizon again. I'm so done with them. From now I, I'll buy my phones with a credit card that insures the purchase. WAY CHEAPER and no ** on the phone a hour, then disconnected then on hold, then sends me to Verizon Warranty Dept, then disconnect then I call back a day or 2 later and on the phone 1 hour and 15 minutes. SCREW YOU BOTH. I QUIT BOTH OF YOU. NEVER AGAIN.

Took my phone to my local Verizon store, they called Asurion for me, and a replacement phone was delivered in 23 hours! Took the replacement device back to Verizon, they transferred everything over for me, I put the old phone in the pre-paid package and dropped it at the post office. It could not have been easier and I am extremely pleased with both Asurion and Verizon!

I prefer to use the Motorola. Thank you. My experience with Asurion was successful and I appreciate the assistance. Again, the phone itself is more suitable than my previous one and I am somewhat satisfied with my interaction with Asurion.

Asurion provided absolutely wonderful service. It was extremely easy to submit my insurance claim. My replacement phone was here the next day. There were great, detailed instructions provided to set up your new device. I was very pleased with the service that was provided to me.

Dropped my cell phone and cracked tempered glass cover and screen. After going to Verizon and filing claim customer service was super quick and offering to help in any way possible. I highly recommend their service! Went above and beyond.

We were taken care of at a pleasant and speedy way. Received the phone in a timely manner. The Agents were more than helpful. That's all I can say. The Phone is in very good condition. It got delivered in one day.

I had numerous cracks on my screen. I contacted Asurion to get the screen replaced. They were unable to merely replace the screen. Thus they replaced the phone entirely. Took a couple days & had no issues. I was pleasantly surprised by the ease of the replacement.

Overall a good experience- Easy process to get through. Just needed to remind myself to mail it back. Good service. Was done able to transfer all the phone data. It took some time to be get completed but worth it. I was on the fence between replacement versus upgrade.

My phone started to do something weird with the screen. I took it to Ubreakifix and they told me to call the number to file a claim. I am charged $26.74 a month for my Asurion home plan which covers only my phone. I filed the claim on Monday and the soonest they could be there was Thursday. They said they would send someone out to fix the phone and allowed me to schedule a time either 11-1 or 1-3. I work 24 hours shifts and was working Wednesday until 7 a.m. on Thursday. I picked the 11-1 even though this would mean I'd only get 3-4 hours of sleep because I'm moving and wanted to get stuff done that day. I got emails confirming my appointment and got up at 10:30 to make sure I was ready when the guy came.

Was fair and punctual. I appreciate everything you done. I'm glad you did it. You worked really well with me. This is the fourth time with the same phone that I keep having the same problem. You said if it didn't work that you would give my money back.

I usually call very upset as there was a lack of communication and there was a miscommunication as our phone repair appointment was scheduled for 3/21 and it was a no call/no show for the 2nd time (different phones). Upon calling Asurion I was told they were coming on 3/22, which they did in the time set however, due to our fault, we could not find my grandson's phone so, the repair was never completed. When I called back to reschedule the repair appointment, they were super friendly, helpful and kind. Asurion transferred me to Verizon to deal with insurance coverage issue and again, super friendly, kind and helpful!

I got my replacement phone in a very timely manner and the representative I spoke with when I activated my phone suggested better Plan options so it was a great experience overall! Our new plan options gave us more mobile hotspot data on 4 of our devices! Thank you for making it so easy!

Broken iPad. It was the easiest process. I usually have to fight and argue and wait hours for someone to answer the phone. It was easy and no hidden conversation or fees. I loved the experience. I would recommend it to anyone.

The experience was great. However, all your instructions are "catered" to someone whose phone has been damaged or broken. My phone was lost so there was a different process to follow versus someone that still had their old phone. These instructions were not provided.

Quick easy process! Saved me thousands of $$$. Was not sure if the initial cost was worth the fee. But now I am happy I invested in the coverage. I would highly recommend purchasing the insurance package if it is within your budget. Instead of having to finance or pay for another $1500 phone due to a cracked screen and back glass. I paid the co-pay and had a new same model phone in my hands and working in 2 days.

My delivery was fast. Thank you for taking care of me, so far I’m loving my phone. Keep up with the great service, I’m loving everything right now. I didn’t have to talk to anyone and that was a plus for me. Thank You Again.

My daughter needed a replacement phone and had one within a couple of days. That's really all that was needed. And the process to acquire the new phone was relatively easy. Within the general parameters of using an insurance type plan I would say using Asurion was pretty top-notch. Thank you.

I was extremely satisfied with the entire process of getting a replacement phone. From the very first phone call to Ausrion through returning the damaged phone. Process is very efficient. The new phone was received in 3 days which gave me plenty of time to remove things on the old phone.

I'm on my 3rd replacement phone. Hopefully, this one will not have the problems the other ones did. It my understading that these replacement phones are all refurbished. It would be nice to get a new phone. Each phone I have returned has had a different problem. With one I couldn't answer the phone because the screen stayed black when it rang. The next one had problems with the touch screen. It wouldn't work a good portion of the time.

The experience was simple and I am Very happy with my replacement phone. I hope this proves that I'm happy with this service because they are making me type at least least examine of words for I could finish this review.

Quick and fast situation. I appreciate your company. I felt crazy without my phone. But with your service, you made the process so much better and sufficient. I will recommend this company to my friends for sure.

The company was fair, quick and helpful, no problem at all. Promptly delivered a new replacement phone, even if it was larger than I like, but I forgot to ask about the new phone's size, so that was on me.

Service was quick, friendly, and helpful! The only reason it isn't a 5 is that I just realized last night that the in call volume doesn't work! I have been using earphones or speaker most of the time so I don't know if that was a problem up front or if it has developed since receiving it. But the people and responses have been great!

I swear out of all insurances I've ever had with any carrier Asurion has been by far the best. They set the standard for what all insurances should be. Sweet, simple, and stress free. I cannot express enough how this company goes above and beyond expectations and provides services that make the customer feel so stress free. Thank you Asurion and team.

I had to call a couple times for them to finally update my account since my account wasn’t showing that I turned my iPhone off. Other than that, everything was great. Second time I’ve used this insurance this year. I highly recommend if you’re prone to dropping or losing your phone!

Asurion guided me through my options of having my cracked screen fixed, with a minor deductible. When it wasn't possible, I was able to acquire a new device for a larger deductible. I am satisfied and pleased to have my new device.

Had to replace phone due to the screen getting broke. It was so quick and easy. Thank you for such great service. Shipping was so fast and to return other phone was so easy. They include everything that was needed to send it back.

Very efficient and fast!! Very satisfied with the way my claim was handled online. Really quick and easy. The process took the pain out of my damaged phone. I feel good knowing that my insurance has covered me in such a way!!

Easy process in setting up, very quick and cooperative service. I really enjoy being able to rely on Asurion for my fixes. The collaboration with Verizon makes it easier to have a service that is available to come to you or go to.

I have used Asurion twice to replace my shattered phones. Both replacement phones showed up promptly and in amazing condition. The whole process is headache and hassle free. I would definitely recommend Asurion to anyone needing their phone replaced.

Filed my first claim recently with a phone I had gotten late last year. It was pretty straightforward and I selected the replacement phone option as going in person was unavailable and mail in wasn't an option I wanted to pursue. Paid my deductible, got the replacement phone and emails when it shipped. Came with instructions on returning. Zero issues overall even though I was nervous.

Overall, the experience was very good. I received my replacement phone quickly. The customer service rep. was the best. She helped me set up my phone and transfer over my stuff. She was very patient and extremely helpful. And the return package made returning my old phone very easy!

I needed my phone replaced due to a crack in my screen that extended from the top to the bottom. A technician came out to try and repair it for me but was not able to. He got me set up. Make another appointment. I called Asurion and a representative helped me quickly and she was so patient with my confusion.

My son contacted my wife through his friend's phone to tell us that his phone was showing black screen. He tried booting it up, got a green screen, then black screen again. I attempted a claim that evening on the computer, but was unsuccessful. I got a message saying I had to call. After jumping through the "put this number in" hoops for about 5 minutes, I was told that the center was closed. So the next morning I called to speak to an actual person. She was very nice, but the new hoop to jump was security question. My wife is primary, so I didn't know what the last two numbers of her driver license would add up to. The claim was on hold until I could get the picture of her dl.

Although I had to repeat my issue to several individuals who each review my same situation differently, my issue was resolved. The response time for delivery and reestablish of service was excellent. Thank you for taking care of this in a timely fashion. A long time customer of the provider.

My only reservation is that my 1st replacement had a bad charging plug. I called it in the next day and had another replacement sent out the next day. Had to go through the process of transferring everything and setting it up twice.

Great service. The service is great & it’s very fast and efficient. I sent in the claim late evening & received it the next day, and I live in a very rural area. I’ve never had issues with them & they provide good customer service.

The Asurion insurance process is always easy. We appreciate the service and are happy to have it available when we have a problem with our phones. The website makes it very convenient when we need to replace a broken phone.

I am glad I’ve stuck with Asurion for long as I’ve been with the same carrier over 10 years. You took care of my claim efficiently and expeditiously!! I did not miss a beat with my personal contacts nor my business. Having this insurance is definitely a life and time saver!

Having teenagers and never knowing what is going to happen, who's going to break their phone or lose it. It's nice to have this to have this to help get replaced! Everyone is always very helpful And very willing to help.

So easy and so quick. Had new hot spot in no time. I usually don’t fool with insurance till I got it on phones, hot spot, and watch. When I made the claim the agent said 48 hours, I was thinking no way. To my surprise within 48 hrs there was a new hot spot delivered. Great service.

Everything was Perfect. Fast shipping. No hassle. They sent me instructions for setting up replacement and sending back the damage device. I ended up not even having to talk to anyone. I was able to go straight through the app. Very simple steps. Great service.

Insurance for broken iPhone glass came through OK after we were finally able to understand how to file for it. The local Verizon vendor who sold us the insurance had changed and the present one was of no assistance. The internet and a few phone calls were required to provide adequate guidance.

Awesome exchange and repairs. The technician was professional and understood the assignment. He displayed attention to detail and repaired my iPhone screen in a timely manner. —The convenience to home repairs and due to COVID he had everything in his van to conduct repairs. —Excellent experience.

Asurion is A1 in my book when it's time to replace my phone. Quick Delivery. Sometimes the same day you place the order, I love them... No complaints at all from me. I will refer them to anyone who needs to replace their phone device.

Service was prompt and courtesy! Would recommend to anyone to trust the system that was put in place. Not only was the initial service great, but they also went out of their way to fix a problem I had with my order.

Quick easy replacement of my damaged phone. I'm very pleased with the whole transaction. Replacement was not an exact match, but comparable. Price was slightly higher than the plan originally stated, but hasn't everything gone up these days. I would recommend Asurion.

My experience was great after I was directed to the Verizon Store which could obtain and assist me with locating my four number password. My visit to the Verizon Store close to my residence could not assist me since I was not able to remember my password.

Cracked screen so by next early morning I had the replacement phone. I was unsure if I should go to the store or how to transfer my phone to the replacement phone. Your staff was very patient with me. Walked me through it. Very knowledgeable and made me feel safe. Thank you.

Asurion replaced my cracked Samsung Galaxy Note 9 phone very quickly with an identical model. The customer service was excellent! Once the phone arrived I was instructed to call and they walked me through set-up. It was very easy to do. I highly recommend.

It was a pleasure working with customer service. They was polite, professional, courtesy and very helpful. It was very nice working with customer service. Everything they help me with very nice. Thank the team for all their help. Was sincerely appreciate all the help.

Very helpful and fast delivery. Received new phone within 2 days. It was easy and simple to return damaged phone and set up new one. I would recommend this service to other people. Having insurance helps to avoid the hassle of buying a new phone. Thanks.

I was worried that it was going to be a long drawn out difficult process, but it wasnt. Things are stressful enough when something occurs with your "lifeline" - your cell phone....so I was very appreciative of the easy and quick actions!! Every interaction was professional and no frills. They did what I needed them to do. That what I pay for!!

My phone got lost in Florida so I put the claim in for a replacement that very same day and it was shipped out about 2 hours later and I received it the next day. Very fast shipping and to set it up was easy. Thank you Asurion.

First phone was shifted and sent back to sender due to my daughter hitting the wrong thing on a text message they sent her, which I didn’t know they were doing. They never notified me. Was a nightmare finding a customer service phone number to call. Had to call three times, had to go through identity verification twice, which was very annoying. For some reason the payment wouldn’t take a debit card, so I had to call in again. Was a giant hassle that took all day. Super upset.

I purchased a Asurion 4yr protection from Staples, for my 17 inch HP Laptop. After sending pictures of the hinges of HP Laptop rising/lifting after purchasing my laptop a little over a year. Asurion claim process says it takes 3 business day to review a claim. After filing the claim within 2 hrs Asurion denied my claim. I then called them and asked why?. They told me that this is physical/accidental damage. I told them that I did not physical/accidental damage my laptop. After doing my own personal investigations I've found reliable sources of consumers complaining of hinges rising after purchasing HP laptops on Best Buy websites, on consumer board websites and etc.. I also found out on the website **, HP had a lawsuit out against them in 2021 for a defect of manufacture on their Laptop computers concerning its hinges.

Great service and expeditious delivery. Thank you!! I am a new contract customer with Verizon. I have been a month to month customer with Verizon for 2 years therefore, this was my first experience with Asurion. I must say that l am truly amazed at the quality of Asurion's service & professionalism. I honestly can't think of any more to say about Asurion other than, of course, to say thank you for being there when l dropped my new Samsung Galaxy S20 phone and broke the screen!!! :-(

The service was easy, seamless, all that I could ask for, especially the fact that you send out a new phone asap and trust that we will return the broken one. That kind of respect for my like and the fact that it is so disorienting to go a day without a phone is appreciated.

They sent me a broken phone the first claim then I bought my own phone for months and then I had a claim and I'm not happy with it either and ya charge well. Verizon wants 15 a month per phone and I think both suck and overcharged me for years.

Honestly couldn’t ask for any better. Easy from the first phone call to getting my new phone. I would have never imagined it would go so smoothly and quick. Thank you so much. My son was very happy. Phone was ready to go well before my weekend with him. Which I’m guessing is not easy for anyone during these times. Thank you so much for all the help. Easy to navigate website which was great for me. And very little time on hold. Thanks again. Ed **.

The phone came quickly. I sent the old one back right away. The instructions were simple and clear. I was happy with the service and would use it again and recommend it to a friend. I was very glad that I purchased the insurance on the phone.The fold phones are risky to purchase and break easily.

Cracked Screen and camera in two places. Replacement sent in a timely manner, Rep was amazing, understanding. Best decision I ever made was to purchase insurance for our phones, tablet, and watch. Thank you Asurion for everything you did for us. Jerry **.

Super fast delivery. Very good service. I submitted my claim at 7-8pm and by next morning 10am I got my replacement phone. Can’t beat that! The only confusion for me was the SIM card that came with the package seemed too big so I went to the Verizon store only to find out that you have to break it apart to fit. Better instructions on that would have been nice.

Asurion has always been helpful and I have always received my replacement device or help quickly with no problems. Each time I have talked with Asurion they have always been respectful and listen to any of my problems determining the best and quickest way to meet my needs or the type of fixes I needed.

Outstanding Customer Service!!!! The customer service representative was very professional on the phone. I would definitely use the Asurion insurance service again!!! I would also recommend this insurance to my family and friends!!! Keep up the professional and outstanding customer service that you do!!!

We notified Asurion of damaged phone and in less than 48 hrs the phone was in our hand. Process was all great. We dreaded using insurance due to the typical hassle and long process you typically encounter but this was easy and painless. Thank you.

Good, the deliver on the first night did not get it to me, but it was overnight shipped and it was good. I got it in time to go to Verizon Store to get help to set up and I had it my work trip to Vegas on time.

I spoke with a few different agents and they were very well up to date on their jobs, all were very nice and informative with information! The replacement phone was quickly sent to us, and set up was easy! This insurance company is so worth the money! Thank you all that work for this company!

I was very pleased at the quick service I received. I had trouble downloading my information so I visited the store on Russell Pkwy in Warner Robins GA. A rep named Cierra was very friendly and very helpful. Great personality.

The service was easy to use and quick replacement received and the directions of what to do upon arrival and the ease of returning broken unit. I used the online service and it was very user friendly. The store folks provided the appropriate contact information.

Worth its weight in gold to have this coverage!!! Especially since we seem to have many issues with broken screens despite having a titanium case the the phones. Great job folks. Thank you so much.

My iPhone was lost and I did online claim and it took one month for them to response and have to call them each and every single time for the updates. Every time I call they promise that, "Your claim is approved and will be processed in 24 hrs" and after constant 3 weeks they didn't approve the claim and when I asked the reason they didn't mention me the reason and ask me to contact the carrier company. Not sure why to contact carrier company as have purchase the protection plan from Asurion. Don't trust this company. Never works and will keep on hold for hours and will say same thing over and again....DON'T recommend this insurance company. Lots other option in market to choose ...Paid coverage for 1 year and that was of no use ...

Had to replace 3 of the 6 phones on my account. Was quick and easy! No issues. New phones easy to set up and worked from the first day. Would recommend Asurion to anyone. This is requiring a person to have at least 200 words on this. I am a man of few words!

Updated on 04/02/2022: I am still waiting for a repair to be made to my screen. A couple replies I have received have been nice, but there is no resolution. I need to be able to bring it to a location, because I will not have a phone in case of emergency, if I mail it in.

Agent was extremely patient and helpful in getting my contacts installed on my iPhone. My friend and I were both on the line and at times we were both talking to the agent. She did not lose patience with us and ultimately resolved my problem.

Very pleased with Asurion. Have never had any problems with them or any representative. A little slow in getting the returns posted that they have been received but otherwise always a pleasure to deal with. Representatives are always courteous, kind and respectful, sometimes even funny while you wait for them to complete their work. Would not use any other insurance carrier.

It is easy to work with Asurion. The process is all on-line and we never need to go into an office. The delivery is simple and set up is easy. I appreciate the ease with which I can get a replacement phone.

The tech was very caring. He called to make sure we were home which we were but we didn’t hear the door knock. ✊ But he called again to let us know he was there!!! The tech was very nice and very professional. It didn’t take long for him to fix my phone!! Will use again if we need to!!

Quick & easy!!! I wish I had done it sooner without wasting half a day in a Verizon store when my son phone not turn on! I went home, found Asurion link insurance and filled out everything within 5 min online. So quick 1-2-3! Phone delivered next day!! Amazing quick service and my son new phone works perfect! He didn’t have to upgrade plan or change his number or change color phone. Asurion Insurance is worth it!!

The phone came the next day and was received in perfect condition. The phone I received was the perfect replacement for my broken one. With the simple instructions I was able to set up the phone in a matter of only a few minutes.

Great service from beginning to end. I had the replacement phone in 2 days and very easy to set up. With the number of devices I have on my plan, 6 phones, 2 IPADS and 2 HUM devices this services more than pays for it's self.

Phone screen broke. Had insurance on phone. No problems at all. Super easy to do with no delay. Super quick process from beginning to end. Would use again. Didn't even have to call Verizon. All was done online. Thank you.

The staff was outstanding from the first time I called them, they understood my situation, that I just move to Florida and my son stayed in NJ. I had to replace my son's phone because he was skating and he landed on his back where his phone was in his pocket and broke. They send my son a phone ASAP. I am extremely happy with this insurance.

Great doing business with you. Handled my claim very well and was very nice and understanding with my first time in 20 years to ever do a claim. I’ve always had insurance but first time doing one. So I really appreciate the patience.

Process was easy and quick. I would use Asurion again in the future for any damage related issues with my products. Cost to replace was minimal and the new device arrived on time and set up was easy. Can't say enough good things!

It was very easy for me to submit the claim and have the company replace the lost phone. I would recommend having Asurion. We got the new phone within a day or two. We were so happy to have an affordable replacement so fast.

I live in Oregon and while I was on vacation in Nevada, my phone was stolen in Las Vegas. My service was stopped immediately and a replacement phone was delivered to me within 2 days and my service was reconnected. The only downside was waiting for the phone to arrive - which meant staying 2 extra days in Nevada and not continuing on to the next vacation stop.

Excellent service! 5 stars! Please help return damaged device via fed ex overnight so I can avoid being charged $75. If I don’t return the damaged device to Asurion by 3/17/22 I will be charged. I am having issues returning the device because my postage paid envelope/box was destroyed. Thank you for the replacement device.

After filing my initial claim, I received a return envelope for my broken device that was not the correct sizing (too small). I tried to contact customer service to explain and was assured my next envelope will Fit the device I had to return. I explained to the agent the device has two versions a basic and a pro. I had the pro which was significantly larger than the basic model. Again she said she understood and the next envelope should fit. When I received the next envelope it was even smaller that the initial envelope I received. My cellular device couldn’t fit in that envelope. The was no way possible a tablet could.

I want to see if you let this go through because a complaint would NOT. I am very disappointed with this replacement. It is smaller than my device, floats around in the previous device's case. The person I talked to said it was 3 mm larger. You could have fooled me. It is slower than a sloth climbing a tree. It takes minutes to lead when my previous IPad took less that 30 seconds. Minutes to open a program. Minutes to move up a level. Objects I touch fly off in weird directions or do NOT respond at all. Cannot play anything timed. I have twice sat with techs checking who cannot do anything to correct this. The last time, over an hour and when I was transferred to Asurion, I got hung up on!

My phone had a damaged screen and need to be replaced. Asurion provided a quick resolution to my problem antenna replacement which arrived within two days. They also provided everything I needed to return my damaged phone and made the process quick and easy.

Our experience was great!!! We did the warranty online, which was short and simple. Received the new phone very quickly. Returning of the damaged phone was easy. I never bought the insurance before but will continue with every new phone that I purchase.

I had an accident and my vehicle was completely submerged with my phone on the dash. My vehicle was recovered 3 days later. My phone was completely unusable as it wouldn't even turn on. I didn't call at first since I was dealing with so many medical issues. When I was finally able to call I was well greeted. I was told there was a time limit that I missed. When I explained my situation the Representative was more than happy to speak with a supervisor to rectify my issue. Within minutes they were able to evaluate and issue me a new phone. I was so please that they helped me with this situation. I recommend Asurion to anyone.

Quick replacement of my phone that was broken. Customer service was friendly and very helpful. I've had no issues with the replacement phone. Thankful for this service as it saved money with a replacement instead of having to buy a new phone.

Claim process could use a bit of work, I knew where the phone was and was not able to recover it and that was not an option online, so I had to call to setup the claim. However, when I got on the phone with a rep, they were able to handle it, no problem. Received my phone very quickly and no issues. Thank you for being on top of it!

The problem I have is with ubreak ifix. The worst service I've ever experienced in my life. I drove over 75 mi to get my screen repaired. That took about 8 hours. They also broke my phone and I was not able to make a receive calls. So I had to call back to get another phone sent out to me. Replaced all the blame on me stating that the phone was in this condition when it came in but clearly I was using it before I dropped it off. I had to drive over 75 mi home without a working phone and had to wait 2 days before I got the replacement.

The promptness of phone was good but the clarity of directions on transferring info to new phone was less than satisfactory. The quality of the replacement was more than appropriate. In the future especially in the brochure to make clear the procedure for going from one phone to the next.

The return of a new phone was a rapid delivery to my house which helped me maintain contact with my work. The return envelope was easy to use. The phone that I received was exactly the same as the phone that I had problems with so it made the transition of information easy for me.

Awesome, not one complaint. Best insurance company out there. I don't think I would have a cell phone without them. The only suggestion I would have is to cover other carriers. But fast, a lot of times, overnight service is well appreciated on my end. Thanks again.

I loved everything about my experience. The employees are very professional, respectable and amazing, completely understood that I had to return my device late and gave me the time I needed and were amazing with the whole process. Definitely love going through this company. Highly recommend to everyone out there. My experience was wonderful and easy.

When I called Asurion, the Representative looked up my number and told me that the insurance would cover the broken phone. I received the replacement phone, brand new, as promised. I sent back the old phone in the envelope they provided.

I had an Apple watch that was damaged. I filed a claim with Asurion online, provided the requested information, and had an offer for a replacement item within a couple hours. Since the model of my damaged watch had been discontinued, I was offered the next upgrade. After completion of the transaction, my replacement new watch arrived the next day.

My broken phone was covered by insurance, Asurion who is in place to handled any damage took care of everything, from shipping me a new phone to handle the return of my old phone. Entire process was handled top shelf. Highly recommend Asurion.

Fast and easy replacement. Phone was ran over by vehicle and you guys had me back up and running in no time. Would highly recommend this service. Thanks again for your help and support. Top notch service. Hopefully will not have any more accidents.

It was a Quick and painless service. Thank you. My phone was mysteriously damaged front and back. I was not sure how to fix the problem and then I remembered I had insurance. The whole process took less than a week. The most difficult part was remembering my password to reset and clear the account information and factory reset the phone being replaced.

Staff was professional. They were friendly. And they even resolved my problem expertly and expeditiously. And they sold me on covering all my electronic devices in my home. I would definitely recommend Asurion to my friends and family. Thank you Asurion.

Replaced phone that had a cracked screen. It was easy to contact and complete the form. I had the replacement phone within 2 days. They provided me with the shipping label and box to return my broken phone. Everything went great.

My daughter's replacement came quick. The whole process from start to finish was very easy to complete. Had some issues activating but called the number provided and phone was up and running in no time. Would recommend definitely and use again in the future.

A week or so after receiving my latest replacement I noticed my screen has shadows in the background, color trails, imprints, not sure how else to explain. When I called to report, I was told I would be charged for another replacement, when it is defective. This had been my only bad experience with Asurion.

I received my replacement phone, the day I got it, I came down with COVID, I was unable to return the broken phone within the 15 day policy. I called to explain my situation and the representative was great. She extended my time to give me the opportunity to return it ASAP. THANK YOU for all your help.

The replacement phone that was sent has not work properly since received (this has happened in the past as well). Today is the first time that I've had access to the replaced phone (it is a family member's, not mine) AND an hour+ to sit on the phone with Asurion to get it exchanged. The call went well and after going through all the trouble shooting steps they concur that the replacement phone is, in fact, defective. So now we are waiting on the replacement phone for the replacement phone and hope IT works! Fingers crossed.

Everything worked as it was expected to. The staff that came to the house and the staff I dealt with on the phone were knowledgeable and professional. The whole process was handled quickly and at the cost I expected to pay.

I accidentally hung up on the person that helped me fix my phone that was not turning on. His name was John! I am hoping this helps out! I was going to do the survey to give him five stars but I hung up after I said bye to him because of habit. I talked to him about 5 minutes ago and called from my husband's phone. Asurion insurance has saved me from having to purchase a brand new phone! And customer service is awesome!

We had some problems with my correct delivery address, it took a while to get it cleared up, but once that was cleared up, I had no problems receiving my new device. I got it set up and working in no time at all. Thank you.

Replaced my phone quickly and with no hassle. Shipped to another address at school so my son didn’t lose a day without his phone for school and work worked fine as a warranty. I’ll always keep a service plan that works on my assets that matter.

For some reason could not complete a claim on-line so called the customer service to file claim... The associate who helped me was very polite and able to get my claim filed at no cost to me. Best customer service I have ever dealt with.

They got my replacement phone sent to me as fast as they could. They were helpful whenever I needed help with the question I had and answered it to the fullest extent that they could. I most definitely will recommend Asurion to family members and friends. The only bad thing is, is that the deductible went up tremendously since the last time I had to replace one of my phones on my account. Representative tried to sign me up for wifi but I already have wifi through Verizon but it's in my fiancée name.

I've been a customer of Verizon for over 15 years. My phone screen cracked and I was told I had to get a new phone because there were no replacement screens for my Droid. I've spent no less than 20 hours on the phone with Asurion and Verizon tech support to resolve issues of transferring data from my old phone to my new phone. It's still not resolved. Extremely frustrating because of the wait times and the lack of knowledge from the representatives. And I'm on a deadline to return the old phone as well.

Great and fast service. My phone came next business day as plan and work well. I'm very pleased with not only Verizon customer service agents but also Asurion for such quick service. Thank you all for great service. I will most certainly recommend you to family and friends.

My son had problems with his phone with dropped calls and major problems. We called, new phone arrived. Great customer service. Very quick response. I expected some type of problem in getting the new phone, but it went without any problems.

Great service. Going so thru the claim process was painless. Despite some delay due to supply chain backups. Asurion kept me updated every other day. Transfer of data was a breeze and seamless. The return process was easy. It is well the price to have peace of mind on such an expensive phone.

It went as smoothly as possible and everything was done in a very efficient and effective timeframe. It was shipped and received really fast, first time ever having done this I can say I was very impressed and pleased with how everything turned out.

Phone was replaced within 2 days. Easy process. I followed the instructions, put it in the mail, in the return package, and that was it. Great service and great response. Will recommend to friends and family.

Asurion I have been more than helpful to replace phones! Easy to work with. I would definitely use them again! Their help setting up the phone was very useful. I had no problems. And getting the phone the next day was a big help. Thank you.

I have been with Verizon for over 20 years and unfortunately they have become the worst company to do business with and currently looking to replace them, however having Asurion has been a blessing very pleased with them and will continue if possible.

I was very pleased they were happy to help me with my problem and worked with me till we got it fixed. l would definitely recommend them to friends and family. The Asurion support team is the best and my problem was solved in a timely manner.

I had to replace spouse's iPad because the power cord broke off in the power port and we couldn't get it out. We even took it to a repair place and they worked on it for 45 minutes. It was easy to replace online with the submission, and easy to send it back.

The only issue was communicating regarding turning off the Find My Phone. Since the phone itself was not usable due to a severely cracked screen, it was not possible to use. I received an email to turn off FMP, which I did.

They were amazing to work with. Filled out my claim and two days later had the new phone. Tried to call but couldn't get through. Went to their app and chatted with them and they transferred the service right away.

Asurion was great. I called them at approximately 11:00 at night because I cracked the screen on my phone. I received the replacement phone the next day. The instructions were easy for activating my replacement phone and retrieving the contents of my broken phone.

Asurion was very helpful and no hassle. I had purchased a new iPhone from the Apple store without thinking about the insurance. So within 1 day I was able to return the new phone to Apple and initiate the replacement of my iPhone 8 Plus which came the next day and I saved hundreds of dollars.

The initial replacement phone didn't work. It would not stay on long enough to transfer my files from the damaged phone. Because this issue could not be corrected, a second replacement phone had to be sent. This was very inconvenient as this was both my personal and work phone. 2nd phone worked great!

I called to have my watch repaired only to find out they don’t repair them but the great news I found out was not only do they replace them but you guys replaced it with the latest model due to mine being a few years old. Thank you for not only fulfilling basics on getting me a functional watch but without reservation gave me the latest watch and not some refurbished unit. Thank you!

Very fast, but phone have something weird on the front screen, but everything else work OK. Was easy to fill the claim. I think the deductible is too high, because the phone I received look used, and little weird, and the glass camera are weird too.

The first replacement phone couldn’t be activated because it was listed as a lost or stolen phone so that had to be returned and and replacement phone was sent which did work. We returned both phones but I still got a threatening letter indicating we had to return a phone or we would be charged, not nice.

It was a very Smooth process. I Couldn’t have asked for better service. It is Hard to say much else than nearly perfect. I would have certainly let you know if was displeased with the service I received.

From completing the claim to receiving our replacement phone, the experience was very positive. As older adults, our son helped initiate the process and prepare our damaged phone for return. He found it to be a simple process. We received our replacement phone in record time. And the tech who assisted us with the replacement phone set up not only was very knowledgeable, but pleasant and patient. Overall - very positive experience.

Representative was very helpful. She answered all my questions and provided great customer service. She also made good recommendations and suggestions on finding a good security camera. I appreciated her help. I did not receive anything for this review. I am glad I purchased Verizon home protect. It's very affordable and I am looking forward to using this service.

I made a claim with my Asurion insurance and I was able to received a replacement device for a cracked screen for a Motorola G Power 64GB phone. I've had service with Verizon for 12 years and have been very very pleased with the service.

Shipment was fast, but delivered to a wrong address. Then when I called back the rep was not helpful at all and didn’t want to hear me talk, they wanted to finish talking before I could talk. I did not catch her name because I was kind of irritated about how she was handling this and to top it off she didn’t finish processing the second phone so I had to wait an additional couple of days and when I called back the last rep said it was not processed but she was calm and answered all my questions while figuring out what was going on and sent out a new phone.

I broke the glass screen on my Motorola Edge UW 5g 2021 Cell phone. It was brand new! Because the repair places in my small town did not do repairs on Motorola phones, I asked for a new phone. Asurion sent me a new phone at an amazingly low price. Then I sent my old phone back to them. It was a seamless, simple and easy way to do business. I am so grateful for Asurion's insurance. It is absolutely worth purchasing!

I was excited to receive my replacement device. Therefore, I was extremely pleased with the replacement process because it was seamless and the return timeframe was exceptional. I would encourage my family and friends to add the protection plan to protect their cellular phone investment.

I was happy with my experience with them replacing my phone! I got all of my data back which was good! I wish I would’ve known if I upgraded I wouldn’t have had to spend so much money to get a new phone. But other than that everything was great!

After having difficulty getting my phone fixed (cracked screen and internal audio damage) elsewhere which would have cost me a lot more money, I found Asurion to be a very easy and clear process to navigate, very reasonably priced and delivery was also very quick!

Very fast processing and shipping times. It was a hassle-free process start to finish. Easy submission, good follow up and fast delivery of new equipment. I would purchase this insurance again on new devices. Feel comfortable purchasing and using this service.

Filed an insurance claim and replaced my lost phone about a month ago. Went fairly smooth but I couldn't get same day delivery which is advertised, I do believe I got next day. Other than that, Asurion's part of my phone replacement was fine.

The person who handled my problem was professional and efficient. She was also very patient as I'm not very tech savvy. She walked me through each of the individual steps clearly and with patience. By the end of the call my problem was solved.

Once I jumped through a few hoops, which you know are coming. I then talked to a line person, wasn't very happy, and then luckily got transferred to the right person who actually cared. After a discussion with her, everything turned out much better than I had imagined. I've had Asurion for years and never needed it. Faith renewed, thank you.

Fast fast shipping and really friendly service. I would definitely recommend this service to anyone who asked. It's a very simple easy process. I’m satisfied satisfied satisfied satisfied!!!! I hope we don’t lose any more of our cell phones but if we do I won’t hesitate to call and I know that it will be taken care of in a fast friendly professional manner. And with the price of phones nowadays that’s nice to know.

Had to pay 1/2 original retail price of a 2 year old phone. Replacement phone battery is junk. Lasts maybe 1/3 as long as my 2 year old original. Overall, not happy. Next time I'll just buy a new phone and skip the gimmicks from the so called "insurance."

I just love the ease of the online application process to request a replacement device. Not to mention how quickly the replacement device came. It was also so easy to activate the new device. I also like how easy it is to return the broken device.

My new phone was delivered within 2 days of filing a claim. The only thing is the battery doesn't hold a charge for very long. This makes me think I got a reconditioned phone with the original battery especially since it cost me over $200.

They were great. Asurion did a super job. My phone was stolen, to make a long story short, the phone was left at a merchant's and returned the phone to me. I had to cancel the replacement phone and got my replacement fee credited to my debit card. Asurion was wonderful, but I am glad that I got my phone back.

They were very attentive. Right after I called they sent the ipad. Unfortunately it was my old ipad was sent, they corrected it and sent another right away. They sent all the packaging to return it. Working with Asurion was very easy. Would deal with them again. I don't know what else to say but thank you. Thank you.

Easy to fill claim and get results! Phone was delivered promptly. Easy to set up replacement phone. Price for new phone was great. Customer service was excellent and worked with me on filing claim. She got my information and was prompt in getting paperwork.

Everything happened so fast! The online claim process was VERY easy! I really appreciate that. Customer warning though...if you have to send back a phone in exchange just know that the USPS is suuuuuper slow. They will get it there, but it will take a little bit. Asurion rocks!