Asurion Reviews

The screen on my phone was replaced but keeps separating and the front camera no longer works. I feel that if the phone goes in with a broken screen and comes back with another screen issue plus a camera issue it cannot be considered repaired.

I had my smart watch and my tablet stolen and I forgot I had insurance for this issue. The process was painless and quick. Everyone I spoke to was very pleasant, and took care of my situation. They were professional but yet I felt like they cared about me as a person and not just a phone line ringing in. I did get a followup call and my devices are brilliant and work just fine. Thank you

Every part of the process was smooth and efficient. The customer service representatives were professional and informative along with the technician that arrived and gave an accurate timeline which was short but also exceeded. The coverage can be considered costly but when you need your device to stay connected and to continue to conduct business it is well worth it.

Amazing experience, expert was knowledgeable, helpful and professional. Definitely recommend the service. Wish all incidents could be resolved this easy. Thank you very much for resolving the problem quickly.

Came to my house to fix my screen. It was very easy process. He grab my phone then went to his car to look at the phone to see how to fix the screen. It was done in about 30 min. Maybe even less. I was very surprised how fast and how good it looked.

Great service and great workmanship on my phone. Highly recommend this place for repairs of your cellphone. It's great to see that their customer service is very friendly and they operate in a very fashionable and timely manner. You guys rocked the repair and made a great return customer out of me that's for sure.

Great service. Submitted request for broken iPhone screen over the phone and a technician was sent home the next day. The technician was right on time and fixed the phone in 15mins. Overall very impressive and absolutely recommend the provider.

My screen on my iPhone 11 Pro Max got shattered when it got knocked out of my hand. I had to have the screen repaired. The guys that did it was awesome. Will definitely refer them to anyone who needs to have a screen fixed.

I walked in with my broken device and the Asurion representative helped me through the whole process. That gentleman was fantastic and I hope he can help me again if something gets damaged or broken. In a short time, I walked out of there with my device as good as new. Thank you, Thank you, Thank you!!!

AT&T introduced the Asurion family insurance plan to me and I had no idea what a fabulous plan they have until I had my cellphone stolen. Once I put in my claim for my Samsung Galaxy Ultra, I only had to pay a reasonable deductible. Although you can file your claim online, I found working directly with a rep helped me understand their process which is awesome. My claim was approved within 24 hours and I had my replacement within 48 hours. Unbelievable since most insurance claims can take months or more.

My phone screen cracked to the point where it was difficult to read. I filed a claim with Asurion. I took the phone in to be repaired and it was repaired the same day within 3 hours. That was the fastest service ever.

All in all everything was great. It was nice to have someone show up at my door and handle everything while I could continue working. He also replaced my battery on top of my screen, which was super nice. I would definitely recommend.

My phone was lost/stolen and I immediately filed a claim and police report. Asurion acted like they were handling things, and things appeared to be going along smoothly... Until they needed more documentation...and then more...and then more. After multiple claims filed and denied due to lack of documentation and multiple phone calls, I was informed I needed to black list my phone with AT&T, so I did, and I waited...again. When I called back again 48 hours later, they informed me that I waited too long to black list my phone, so it was no longer eligible for replacement. Long story short, I had to pay for a new phone out of pocket after over a week without my phone and Asurion kept my money.

The tech was very helpful, and pleasant he answered any questions I had and fixed my phone pretty quickly. He arrived at the time given, and called before he got here. He was knowledgeable in my Samsung product, and I would definitely use this company again.

Tech was very professional and explained process and estimated time of completion. He made sure my phone was working properly after repairs. He wanted to make sure I didn't have any questions or concerns. He has great customer service skills.

I can’t say how excited I was for someone to come to where I was and fix my phone. No mailing, no having to drop it off and wait a couple days. It was fixed within 10 minutes. Definitely a five service!

The technician was very knowledgeable about my problem. He took my phone to his truck to do the repair, he was masked as per covid requirement. He returned my phone in less than an hour to me and now it works better than before. Very satisfied with his work, if I have a problem again I will definitely use again.

Crack the screen on my brand new Google Pixel 6 pro. I was very sad. I took it to a Ubreakifix location And it was good as new in a couple hours. Service manager was very friendly and reassuring. Fantastic service and really glad I didn't have to buy a whole new phone after fumbling mine onto a pile of rocks face down.

Nowadays it's extremely difficult to be without a smartphone. I have used this service ever since becoming an AT&T customer. The service was extremely easy and satisfying. Received my replacement phone the very next day. Thank you very much!

I had a cracked screen fixed on my iPhone. The entire process was very easy and convenient. The technician was very knowledgeable, efficient, and nice. I simply made an appointment. The technician arrived on time. They came to my home and fixed my phone in their vehicle in less than 20 minutes. I wish everything in life was this simple. Thank you Asurion!

Quick, fast and friendly. He was very helpful. Answered all my questions. Professional and a Sweet. He deserves a raise!!! He called, sent a text message before he came to let me know he was still on the way.

The customer service person was very helpful and friendly. Once she understood how important it was for me to get a phone to my address as soon as possible. She got busy getting the information she needed before I feel out the client forms by computer. Which was plain and simple. Thank you again for your service.

So far I've had 6 devices either repaired or replaced. Nothing else like this program. Now my entire family is equipped with functional tech that we use on a day-to-day basis. When it comes to tablets, on a recent claim they did charge me the same price as a laptop. I was expecting to pay less than the laptop price of 99. I have to call in to see what this was about.

My screen was cracked really bad. When they tried to calibrate, it would not go past stage 2 and I was told I could get a new phone. I have 2 littles at home and my husband was in Canada at the time… I was in desperate need of my phone. The young man was able to troubleshoot around the issue, unlock and fix my screen all in the same night. Life Saver!!

I was very pleased with the help and support I received from Asurion. They were very professional and helpful. Thank you for a great experience. I now have my phone back and in great shape. The process was seamless, Start to Finish.

Fast and efficient did a wonderful fast and effective job and was kind and courteous, highly recommended. I highly recommend the service and this was well worth the coverage cost. No issues, timing was perfect.

He went above and beyond and his help was excellent! The department I needed was closed and he resolved my issue even though it wasn't his area. My days are busy and full. I appreciated resolving the issue with one call.

I've had the Asurion Plus Home for about a year. My first claim was this one. I followed the directions and with some patience the whole process was very smooth. For the price the whole home coverage is a great value. I don't buy extended electronic warranties anymore because I'm covered by Asurion.

I had to replace my son’s Galaxy phone for him as he was out of town. Since I use an iPhone, I was clueless during setup, but Levon from ProTech support was extremely helpful and patient with me. I was very happy with the service I received.

It was so easy to submit my claim and get an appointment to have my phone fixed! I submitted the claim online and found the closest repair shop. I booked my appointment. I was greeted by a friendly employee who gave me an estimated time for repair. I received a text when it was fixed. The entire process was beyond my expectations. I highly recommend!

Phone screen replacement was quick and expertly done. But the techs broke the S pen for the phone and then denied responsibility. $30 for screen replacement, $50 for a new S pen, and 4 hours total of driving to have screen replaced and then get the pen removed from the phone. Will never recommend the Avon, IN location, nor will we use it again.

Awesome customer service and very helpful. Made my claim very easy to start and finish. The customer service representative was very nice and personable. He also helped me file the complete the claim from the call and I didn’t have to go to the website to file it myself. This was super helpful.

I'm glad I had insurance. The process was easy and two day I had a new device. Smooth and easy. I could've did this claim on my own but I was in a stores and they walked me through which was really easy.

The service was fast and professional service. The store was clean. The staff was nice and walked. I wish there were a more convenient location. That is why I did not give it 5 stars. I would still recommend the service.

The technician was very prompt and thorough with the service to repair my phone screen. He kept informed of what he was going to do and how he would repair it and also how long it would take. He was very knowledgeable and very friendly.

I filed a claim to fix my cracked screen on my Iphone SE 2020. The technician named Bryan text messaged me to confirm his time of arrival. He took the phone to his vehicle and shortly after he returned. He fixed the cracked screen, however he said his mac book needed to be updated and now my home button (older Iphone still has the home button at the bottom) is not working. He downloaded a "home button" on the screen of the phone and said he would return tomorrow to fix his mistake. He said he had to take his mac book to have it "updated." At this time I became very skeptical, well honestly I was skeptical from the very beginning, because this gentleman arrived in a old t-shirt and his personal car and had no business card or attire that they worked for this company. I was fearful this was a scam and he had accessed my bank account and personal information.

Great customer service, repairs done quickly. I used the option that they come to your house to repair my crack screen and it was the best experience. He did everything outside in his van. I just had to supply him with an electrical outlet for a power. He was very nice. I have incurable cancer and he knew so he didn't waste much time when he did come inside my home for things he had to handle with me and that was greatly appreciated.

My husband had a broken screen on his phone and it was cutting his finger, so I contacted AT&T set up the repair, which happened right away there was no wait at all. The tech showed up on time and was great, he knew what he was doing, answered all my questions and even told us the different options that we had as far as the repair or replace the device. I highly recommend AT&T and the coverage plan. I also thought it was great they came right to my house by far the best experience I have ever had.

Just as it’s a necessity to have automobile insurance, it also makes sense to have mobile device insurance as well. Although accidents do happen sometimes, there’s always a good chance that your device is just going to simply stop working even if you take really good care of it. The peace of mind of having Asurion is priceless!

The tech did a great job and was super cool and informative. Even though I had an address issue with the online he met me at the location I shared in the notes. He even got me a screen protector. Second time I've used this great service

I had lost one of my phones and I had purchased Asurion insurance when I bought it. I called to see if I was able to replace it, sure enough it was replaced. I encourage anyone who gets any device to have it covered by this company.

I am extremely happy with the service I received from Asurion. They provided fast and friendly service. The representative was excellent. I could not ask for a better experience. They replaced my phone without question, and I received my replacement the next day. Thank you!!

Home protect was amazing, Anthony's TV was absolutely horrid. He made me wait 6 hours, then did nothing but belittle and was very argumentative. He kept pushing on the tv making rude statements and did absolutely nothing whatsoever, just said the tv is not repairable. And then left and I never heard another word

Appointments were available to suit my needs. The technician was punctual, very friendly & completed the repair quickly & accurately. He was very helpful & patiently waited while I completed an update that I didn't realize was required for the repair. I am very pleased with the worked he completed. I would recommend this technician for future repairs.

Complete waste of time and money. Company insures you that you wouldn't be paying more than you should but with monthly fees plus the rate they charge you for the repair, it's the same as if going to the manufacturer. Pointless and a severe time waster. Do business elsewhere. One of those "too good to be true" moments.

A very friendly and thorough experience. I would highly recommend this business!! The representative was knowledgeable and answered all my questions in an easy manner. My phone is back in top notch condition and I am very pleased with this experience.

Both Joseph and Tony were so amazing! They helped every step of the way! Plus the Asurion repair tech was extremely thorough & so knowledgeable as well! We were cutting it up pretty good. The great customer service led me to purchase the home protection plan! It’s so worth it! Don’t let a tragedy be a regret!

I think of coming out to you to fix your phone problems is great. Saves me a lot of time and I get home so late. This is a great way to get your phone fixed. And I didn't have to leave work early. And the mobile techs are awesome at what they do. And it didn't take him very long.

Technician was very professional and arrived on time. Made sure everything was taken care of. Answered any and all questions or concerns I had. He did an excellent job!!!! Highly recommend!!!! Great experience! He went above and beyond to ensure the phone was working properly before he left.

I reported my claim online and received all the claim information for the repairs within minutes. I had a broken front screen glass replaced with the Ubreak iFix store in Atascocita. I arrived as soon as the store opened and the repairs took one hour to complete.

I had problems with my S21 Ultra. The bottom half of my screen quit working, and left it nearly impossible to use. I dropped it off at the AT&T store in Vero Beach on SR 60 beside the mall to be looked at and fixed. Amazingly they were able to fix UT and done it in less than an hour. Excellent job!

Submitting the claim was an easy and straightforward process. Once I submitted it and it was approved, I brought it in the store. They were good with providing feedback but I had to call just to get a follow up on the outcome. A phone call would be appreciated because emails don’t always come through.

The process to file a claim was very easy especially for me that is not tech savvy. All the information given is clear and to the point. The process was not confusing at all. Following the instructions was a breeze.

My Grandfather Joaquin 81 years old repair has been open since beginning of September for repair part is on back order. After much back and forth with Samsung and Asurion. Samsung manager contacted Asurion to deem the unit unrepairable so they can ship a new unit because we are going on a month with no washer. This is unacceptable the service advisor Julian is no help. I am getting the run around after Samsung already called you and said deem it unrepairable and close the ticket so they can send me a new washer as there is no telling how long the part is on backorder.

Great customer service! Justin was very professional and dealt with the situation with kindness and understanding. His training has has proven itself to be the best in my opinion. Thank you Justin for your dedication to your job. Please continue to be the best you can be.

After fighting with Asurion, they resolved my issue.

Great insurance for your cellphone. I would recommend getting it for your cellphone. I would not say no to the Asurion phone insurance. Have it added to your billing. Asurion provides a great insurance and are very efficient at getting your replacement phone to you.

When I made my claim to replace my damaged phone my replacement phone came in only two days later and that same day I had everything changed over without any trouble, it was a very fast service and a quick response time for my needs. I did not have any downtime at all.

Very easy fast and secure. Phone was replaced in less than 24. No problems installing new phone and new phone is in great shape. This is the 3rd claim with Asurion and every time very happy with service. Would recommend to anybody.

I lost my phone, and received the replacement. A couple weeks later, my phone was turned into the Verizon stone in Caldwell, Idaho. I called Asurion and they made it possible for me to return the replacement phone they had sent me. Very easy to work with.

I am father of a child who is non-verbal autistic. Her tablet is her only way of communicating. Whenever she has damaged it Ausrion has always replaced it in a timely manner. Happy father to see her happy when she gets it back and knows she has her voice back. Thank you for making that possible.

Had a cracked phone screen, easy to file a claim, 2 day turnaround in a small rural area, guy fixed it at my place took like 20 min. Very nice gentleman for my technician, very informative and courteous. Definitely a smooth transaction overall.

Would highly recommend Asurion. The replacement process was smooth and swift! I had my new iPad within days and it was very easy to have it up and running again! The packaging to submit my damaged device was pre addressed and ready for mailing. Also easy to use!

Great customer service. To set up claim was super easy and quick. From beginning claim to final product was all in less than two hours, while I was on my break. Couldn’t be happier with the results. Thank you. :)

Service was knowledgeable, fast, reliable and friendly. Deductible was reasonable. I highly recommend the screen replacement service. I cannot comment on any other service, but I'm happy and will return and continue my insurance through Asurion. Thank you.

I dropped my Fold 3 and cracked it top corner top screen. Repair part was on backorder. I filed a claim, paid my deductible and my upgraded replacement arrived within 17 hrs from Tenn to Colorado far exceeding what I expected. Thanks you very much.

Thank you for fixing my phone. Quick, on time, polite, what more can you ask for. My phone was fix at my house in one day. What more can you ask for. Wish it was always this easy. Lucky it was just the screen.

Great service. Phones always arrive within 2 days and have yet to have a faulty replacement. Wish the new fold phones could be repaired but other than that definitely recommend having insurance on phones now. 1500 versus 250 isn't bad.

I had a little confusion getting my coverage authorized, but once that happened everything was easy as pie. Thankfully, you had a provider very close to where I work and I was able to get my device fixed with minimal wait time. The staff was helpful, polite, patient (as I worked out getting authorized). I am very grateful.

It was a smooth process, the only thing a little challenging was turning off “Find my iPhone”. Had to jump through all kind of loops and circles due to 2 way authentication and not being able to use effective device. But we figured it out with Apple support.

The process was smooth and hassle-free. The website to set my repair appointment, was easy to complete and get done. The service at the repair job was friendly and very quick with repairing my cellphone. I would definitely recommend them to friends and family.

Once one understands the process. Repaired item was in excellent condition as I was very impressed with the attention to detail! Parts were replaced unrelated to problem however limited to cosmetics. This attention to detail was surprisingly AWESOME! Kudos to the repair person!

Asurion's service was easy to schedule, with multiple days and time slots available. They sent multiple reminders. The service technician was very professional. The work was done quickly and completely. It's great to have someone come directly to our home, not have to worry about dropping off somewhere.

I’ve been with Verizon for as long as I can remember due to cell coverage. At the very same time also having Asurion as my phone insurance too. Only had to use it 3 times and each time it was made very easily to have my phones replaced for damage or stolen. Each time, the phones were shipped overnight and I received them the very next day. Never been more happier with Verizon and customer service has always been on point. Needless to say, I’m a loyal customer of Verizon because of all the above mentions.

I had a great experience with my cell phone repair. I had cracked my cell phone screen. I would recommend my friends to have this protection coverage on their cell phone. I was also concerned about my security and personal information on my cell phone.

This was a great experience. I had no issues. I didn't know it was going to be extremely easy, with no hassles and fast service. If you don't have this insurance on your phone please get it. It saved me. I would give it more stars but would only allow me to give it a 5.

All was very good, professional, polite and engaging as well as solving my problem. Hazel was extremely understanding and went beyond to make me understand the situation. She contacted the right people to help expedite the resolve of my problem without me even to have to ask or mention it.

The guy was very professional and super fast. Repair was amazing. Looks like brand new. Was on time and he needs a raise. His work was so good I couldn't tell it was ever fixed. He even called before showing up. He was very good at his job.

This is the second time I’ve used this service. Both times they Showed up when during the given timeframe. Plus they were polite, quick, and efficient. I Would highly recommend them to all my friends and family for their repair needs.

Service was fast and easy to schedule. Took no time to fix my screen. Best coverage to have if you are prone to break your screen. Have this coverage on all my cellular devices and would not go without it.

My experience was fantastic! The entire process was quick and easy. My new phone was actually delivered earlier than the anticipated date I was originally given. Returning the phone was made very easy with the prepaid box to mail back in. I would definitely recommend to friends and family.

Absolutely love my coverage from Asurion. The replacement phone is at my door within 24 hours and the process is seamless. I would recommend this protection to anyone that is as clumsy as me and drops their phone as much as I do.

Everyone I spoke with was very knowledgeable and helpful. I had quick resolution to unfortunate circumstances and I couldn’t be happier! The process was very easy and streamlined. I am so thankful I had insurance and would highly recommend it to others.

I cracked my screen and also had a minor issue with my phone. Luckily I had insurance and utilized my plan. The process to receive a new phone was easy to use and I received my new phone the next business day. I would highly recommend this service. Thank you for making my life easier.

The service insurance with this company is beyond perfect!!! As soon as you report your problem they are already on it & quickly solves the issue with no hesitation or wait!!! Definitely a superb company to have the pleasure of being with!!!

It was very easy to go online and schedule my appointment. It was also extremely convenient to have the service technician come to me. The repair was done quickly and expertly. The technician was courteous and very respectful of me and my time. I would definitely use this service again.

I have used ASURION through my carrier Verizon for years and they've come to my rescue 3 times now... Twice on my uncle's flip phone (he's part of my plan and in a home -- got his cells wet so needed complete replacement both times), and once on my own Z FOLD 2 Galaxy cell. On my Z Fold 2 the screen cracked even with protectors & instead of replacing the glass (an option they said was no longer available) they replaced the entire phone .. with the Z Fold 3!! A little extra required, but a godsend. Also it took a couple of months for the Z Fold replacement. The submission website is very basic, direct, and getting customer service to answer phone calls is not always easy. However this has been definitely worth it every for me. Excellent back-up to have.

Very easy to understand directions and received our phone the next day. Primo service. I arrived at our local store and they gave us the phone number to call Asurion for replacement. I called at 3:00 p.m. on a Tuesday and the new phone arrived Wednesday morning. Very pleased. Thanks.

Easy to talk to over the phone with great customer service. Fixed my laptop in a quick manner and impressed by the work done. I thought I was receiving a brand new laptop how perfect the work was. Would refer anyone to Asurion!

Screen replacement- I think the Asurion replacement service was great, but getting there was kind of a hassle. I literally brought my phone 30 miles, only to find out I didn't have to at all! I suppose I may not have read everything little thing I was supposed to, but I didn't, so did some tail chasing before someone told me how to go about it.

The process to get my phone screen fixed was very good. It all went smooth and customer service was awesome. I was given a time to return and upon return the phone was fixed. The staff was very friendly. While there I was recommend a screen protector for my phone.

I am Very pleased to have opt in for Asurion. I lost my phone riding in a motorcycle And was able to get another one in a proper time frame. I'm glad I have this insurance, I will definitely get insurance everytime I get a new phone. Thanks Asurion team.

My phone, a Samsung Galaxy Z Fold 3, developed a problem where the factory-installed screen protector delaminated where it folds. This started after perhaps 6 months of use, and got progressively worse until I requested it be repaired under Warranty. Samsung won't cover this issue (which is documented in the Internet by hundreds if not thousands of users). As it stood, Samsung wanted about $370 to fix it even though it was less than a year old and had never been dropped on a hard surface (IE: only a few times on carpeting from a chair's arm) and ALWAYS we in a fully protective case that even covers the hinge.

When my daughter's phone was pickpocketed while she was traveling abroad, the customer service representative at Asurion was so helpful to helping us figure out what we needed to do to protect the information on her phone and get a replacement phone issued to us. She was extremely knowledgeable.

Lots of unclear answers about arrival of the phone which started as Monday, then Wednesday. Phone arrived Monday. A clearer timeline would alleviate stress during downtime without a phone. Otherwise service was good and responses were timely. The online process was easy to navigate.

It took almost 3 weeks to get phone fixed. The tech was polite. But, when he replaced the screen, piece of debris got caught under the screen. Would like that fixed, but do not want to have to repeat the process again

It was easy and it didn’t cost a lot to mount my TVs. It was very easy to get done. My delivery specialist was scheduled to come on Friday but called and came early on Thursday. My experience was great. Thanks for the team on making this simple.

Love the fast response and great customer support. I was given the attention and priority that I desperately needed. I spent a couple hours with tech support with no luck in resolving my issue. I utilize my phone in various ways and most importantly it is a vital necessity with regards to my work overall. I received my replacement within 2 days of order and had my new phone functioning within the hour after receipt. Couldn't be more satisfied. Valued experience..thank you very much! I will definitely recommend this service to family and friends. ❤️ Greatly appreciated and thank you.

I filed my claim with Verizon and within 30 minutes I received an email from Asurion with the next steps to take. We had the phone fixed within a few hours of filing the initial claim and I felt the process was very simple and straightforward. The employee at Asurion was great in answering our questions and assuring us we would have no worries. They kept us informed on the status of our repairs and called as soon as it was ready. I was very pleased with the whole experience and would definitely recommend anyone use Asurion in Colonial Heights for any repairs needed for any electronic devices.

Fixed my screen. Great staff. Quick service. Great experience. Insurance claims take a while to fill out there too much for something so simple. But the place I went to get phone fixed was great. Need a simpler process for claims.

We were on vacation in Ocean City NJ when our son's screen cracked from falling on tile floor. Asurion had available agents nearby that came to the house we were in and fixed the screen right from the car. Fast, efficient, and courteous.

Customer service was on point. Been a couple weeks now I believe, and no-issue with repaired phone. Front screen crack. I have used their service before, no issues there either. All my doing, in this life we live. I recommend.

Mobile truck came to my place. Easy and quick and professional! I would recommend them. My phone screen was cracked. With a week I had placed a call to get fix and it was. I loved that I didn’t need to leave my house.

We have been faithful AT&T customers for several years. We have five lines that we pay insurance on, two for us, the other three for our kiddos. This summer we were on a boat trip at a lake. My husband's phone got pushed off the boat when we were pulling up a flotation device. It sunk so fast! We tried diving in after it but it was too late.

Service was outstanding. I have no recommendation! The workers at the store were personable and on the weekends you don’t always get the a-1 treatment, received the kind of attention that I like and of course appreciate! Keep doing what you are doing!

I really appreciated the good customer service I received from the protection plan. It was fast quick and easy. My replacement phone came exactly when they said it would come. I really appreciated that. It was really easy to get my new phone set up and everything switched over.

The backlights on my Vizio went out. A repair tech come out. Deemed it not repairable. The next day I was emailed 5 great options for replacement and two days later a Walmart delivery person was knocking at my door with my brand new LG tv.

Great service very fast and accurate. Took my Nintendo switch. They told me the problem and said it was the fan. They fixed it quickly. Now it works fine. No more noise. My son likes it now. It runs smoothly. Thanks for all the help.

The staff at the Asurion location in Plainfield that fixed my broken screen were amazing! The process on the phone with Verizon was a headache. They had the wrong EMI number so Asurion had to take 5 days to correct my records. If it wasn’t for the young man who actually fixed my phone I would have dropped Verizon and Asurion.

My girlfriend dropped my phone on a hard floor and it broke immediately. I filed my claim immediately because we had a vacation planned in 3 days. For my initial claim, it was initially approved and the replacement phone was shipped to me, but then the next morning my claim was denied by Asurion for reasons that are still unclear to me. The replacement phone had already arrived in NYC but the shipment was reversed by Asurion. It took me hours on the phone to get my claim resubmitted and approved. The 2nd attempt did not arrive before my vacation, so I spent the vacation without a phone.

Not my first time unfortunately working with Asurion as I have two teen sons. That being said, your company is very easy to work with. Your app is amazingly simple to navigate and the process is amazingly fast. Working with Ubreak it is a win win for both the consumer and your company. 10 out of 10 for your company.

I am very pleased. I got my phone fixed quickly and with great customer service. I would recommend to all my friends and family. I hope I don't have to use them again, but if I do I know I'll be taken care of.

Incredibly fast and reasonable pricing. Used to come right to home but that feature is apparently not available anymore. Would give 5 stars if it were! Had to drive 40 minutes away to get it repaired. Had expected service to come to home like they used to. Really miss that feature. You know, when they come to the home.

So far we are very unhappy. We ordered a new phone but old phone started working. So called and got return slip, returned NEW phone. Have confirmation that you received it. We have yet to receive our credit of 189 dollars to our Citibank card. Could you please fulfill your obligation,. Terry

The job was fast and thorough! I'm glad I bought the insurance! I got a new screen for my Galaxy S20 for $7.99! I would highly recommend using Asurion whether you have insurance or not. Their team is very skilled and knows their stuff!

Super easy to deal with. Fast service. Worth the money. It was easy to message the customer support and I wish other companies operated the same. They can be very frustrating to deal with but everyone I’ve dealt with has been quick and easy.

Screen was fixed perfectly right outside my house! I appreciated not having to go anywhere to get the broken screen fixed. I also appreciated that the tech called that morning to set everything up and make sure our time was correct.

The claims process was very user friendly, and straight forward. The technician was very accommodating, as he was amenable to an emergency that arose. He said no problem, offered a new time, was prompt, personable, and professional. He quickly repaired my screen in no time.

They were very helpful in getting my issue resolved. They did not have a screen to match my current phone screen, and were quick to send me a brand new replacement device! Awesome customer service, 10/10 would recommend Asurion to someone for their insurance needs when it comes to mobile devices.

I filed this claim to correct a repair done by Asurion protection service. The option to warranty claim lead me this direction, as the original repair is not satisfactory or sufficient. My only option was to replace my device with a refurbished one, AFTER Asurion failed to effectively replace a screen with a quality product and service. I will not be continuing my coverage when I replace my device, or will be using an alternative coverage provider.

Was having some printer problems, but also had questions about how to use the back up. Was very pleasant experience. My problem was not frustrating as they can be, so I was not anxious so my end was good also. Will recommend the service to anyone that will listen.

The tech who fixed my phone was top-notch. I am very happy with the repairs done to my phone. Thank you so much! Now I can get back to work selling homes and making people's dreams come true. My name is Tim ** and I am a real estate agent in Bellingham Washington.

The agent I spoke with, she was very polite and understanding about my situation. The shipping was fast, got my new phone the next day. Tracking updates... Would recommend you guys for insurance 5 outta 5 for me... The way the phone come in the box very protected and I love my phone now lol...

The techs, store staff and the work they did were all great! Ramming the Asurion home protection plan down my throat constantly was way too much. It made every interaction uncomfortable and awkward, for myself as well as the staff.

Service was quick. Cost of insurance seems high compared to Apple coverage. My request was handled quickly and I received my replacement as promised. But given the premium and deductible amount, I suspect it is a great money maker for Asurion. I believe it is a privately held company or I would invest.

Asurion was the best insurance company I have ever dealt with. I filled out a claim form and literally the next day I had a new iPad. I have never had such wonderful customer service. I would recommend this company to anybody to protect their electronics.

Very professional team came to my house and repaired my Samsung Galaxy S21 Plus. Within a half hour it was back 100% working again. Highly recommended! I've had to pay four times the amount as my premium to repair a similar phone on my own. It was a great relief to have a very minor deductible to pay to get my phone back to 100%.

I was impressed by how easy and quick the process was to get my phone fixed. They showed up on time, fixed my phone in their vehicle, and explained what they did afterwards. Would definitely use this service again and recommend to others.

It was great, fast and no hassles. Customer service was helpful and guided me through the steps. However, the Asurion Service UBREAKFIX selection was not the closest to my address which was 5-6 miles versus 20 miles. However, they are also very helpful people.

It was a great experience. They took care of my son phone and the lady was very nice and efficient as well as quick. I thought it would take hours. It only took her 15 minutes. My son was surprised and excited to have the repair person come to our house to fix his cell phone

I paid to have a tablet replaced due to a cracked screen. It was replaced and quickly and so far is in good working order. I returned the damaged tablet, got confirmation that it was received and then was still charged the 50 dollar fine. I called to have the charge reversed and the support person told me I'd see it in 5 to 10 days. We're on business day number 15 and the charge still hasn't been reversed. Frustrating and fraudulent. Wouldn't recommend.

Quick..simple to get the phone information transferred, made the whole experience a lot less difficult than upgrading right now. New phone is working great. Glad there was a 15 day grace period to get my passwords off and sync all the data from my apps.

I dropped my phone and the screen had a small crack and the camera thing at the back of the phone was also damaged. I opted to receive a new phone and the whole process was easy and efficient! Highly recommend.

You did well. Misplaced my return case because. Had to go to cell It repair to have my items downloaded from my previous phone. Got a new package to ship in yesterday. Going out in the mail tomorrow. Very prompt.

Service was fast and instructions to switch sim card was clear and easily understandable. I thought it was well worth buying the insurance service to replace the phone. I had my new phone up and running quickly and returned the old phone in the packaging provided.

Online communication was effective and simple however more specific options could be used to identify the type of damage the phone sustained. Once the damage was clarified the process was smooth effective. I would recommend Asurion to a friend.

Everything was great except back-end communication that device was received. Got email that they received damaged device but still got phone calls and letters they hadn’t received it yet. Calls to follow up got a computer that did say old device was received.

You added the home protection plan to my account even though I told you I did NOT want it. I said this multiple times, that I was NOT interested in your home protection plan. I feel like you need to notate a customer's account when they said NO. I had to keep calling about the same problem over and over again, and had to say NO over and over again. Then you added it anyway. Way to listen, not.

Staff very professional and courteous. Helpful in providing answers to my questions. I had a lot of questions and person talking to me had all the answers to my questions. Everyone I talked with at Asurion seemed genuine in being able to assist me in solving my problem. Service didn’t take long. Very satisfied with service provided n. I have so far never had a problem with assistance at Asurion. Thank you Asurion staff members and Verizon staff.

Wish I could have used the cheaper fix it plan instead of the spendy mail a new device to me. It was easy to use the mail but it cost me a lot more money. I would have had to drive one way 1 hour and sit and wait at least 4 hour to fix it. I don't have that kind of time in a day to waste. I would have had to take vacation from work.

The Asurion experience was uncomfortable. I told the associate on numerous occasions that I did not want a refurbished phone because the phone I had was refurbished and barely lasted 3 months without major malfunctions such as changes language, not allowing me to place conference calls and dropping calls. Thanks that the associate finally listened to me an prod.

Our one of the mobile phone got accidently damaged. Since we have insurance from Verizon, Asurion assisted us with replacement device very promptly. We were impressed and happy with their support during this whole process in this case. We will definitely recommend to friend and family. Keep up the good work. Regards, DP

My grown son broke his phone. It was very easy to submit a claim. He got his replacement phone the next evening. When they had not received his old phone back, they reached out and called up and ask us what was wrong. We had not factory reset his phone so we had to take it out of the envelope and so we needed a new one. They sent us one. Made me very happy.

Their service sucks. Called in 4 times to get a replacement (Verizon phone). First 3 calls dropped after a million prompts. Then I have to send in an affidavit AND my license to MAYBE get a phone shipped to me. I won't know for at least 24 hours. What a joke! Where are these paid 5 star reviews coming from?

New tablet was delivered quickly. New tablet would not activate at home. I did have to take it to the store to activate. Other than that the experience was positive. It was nicer than the first couple times I used it. Nice improvement. Way to go.

Very impressed with the tech that come to my work to fix my phone screen. Very prompt and professional!! The tech was very informative of the estimated time of arrival, the process and the ending. I would definitely recommend for any phone issues. Thanks again for everything

The claims process was easy and efficient. I dropped my phone and it cracked on both sides. My replacement came fast and they even provided the pouch to send in my damaged phone. My only con is paying $18 monthly insurance and still having to pay a $300 deductible.

Professional, easy, simple, and quick service. I highly recommend Asurion. I received my new device the very best day and it was easy to set up. I didn't miss a beat. Never experience a better service. Thanks so much! Ind

My son and I were traveling and he accidently broke the screen on his cell phone. He was able to put in a claim and request a replacement. It was easy and quick. The phone was delivered by the time we got home. Amazing service.

Received first replacement phone and couldn't get it activated, after spending close to 3 hours on the house phone and being bounce between Verizon and Asurion, had to wait for yet another 2 days to receive another replacement. This time activation went a lot better.