Asurion Reviews

Absolutely fantastic service despite delivery glitches and unforeseeable difficulties. Wonderful flexible understanding support staff who listened well and were above and beyond helpful. The first phone replacement was misplaced on delivery and the second was delayed because of strange rules. Asurion provided support and in relatively short time all was resolved.

Very positive experience. Customer service representative was professional, courteous and processed my claim with no problems encountered. The claims process was easy and efficient. The tracking process allowed me to see exactly when to expect delivery. Device was delivered on date promised.

Thank you for the quick service and help!! The agent responded to my issue and helped get me a new replacement for my phone. The process was smooth and my new phone came a couple days later. New phone is working great!

I am extremely satisfied with all the help that I have received. They went above and beyond what I was expecting. I highly recommend this company's professional staff and product knowledge. I was dealing with a remote surveillance camera that the manufacturer could provide no help however they got me up and running with this which I am extremely grateful for. I have a remote piece of property that needs to be under surveillance from looters and trespassers. The camera works great and they got it up and going for me. I cannot say enough about them. Highly recommend them again to anyone. They did not pay me to write this ad. So I'm being extremely honest and what I have to say about them. They are the best

Everything was effortless. We use our phones for a lot of things and to suddenly find yourself without it and on vacation is disruptive enough. The last thing you need is a bad experience trying to correct it. Thank you Asurion.

At first, I felt like the paperwork was a bit much to ask just for a claim. Steps seemed redundant, but the end result made it all worth it. They will either repair the item or replace it with something comparable and my comparable was actually better than the original. In addition, when it comes time to ship the broken item to them, all you do is print a QR code at UPS and UPS takes care of everything from that point on. Asurion Home+ keeps you in the loop about the status of repairs or if there will be a replacement. I'm satisfied thus far. Worth the expense.

Would recommend to anyone. Needed to get a replacement right away. Asurion approved and delivered with 24 hours! I was impressed with the fast response and approval of our claim. Everything was so easy. I did it all from my phone.

Love the phone! It is in perfect condition. I will have this phone for years to come. Good coverage. I have been with Verizon for over twenty five years. They got me my first iPhone. Now, I am up to a 12. My husband and daughter have the 13 and love it.

The change out of the phone was good. I have no issue with the service. It was easy to log into the website and start the claim. The follow up was good and I received the replacement phone within the time I was given.

Quick and affordable replacement for an iPhone. Well worth investing in an Asurion policy. Phone came overnight as promised. No issues with replacement or setup. Instructions were clear and easy to follow. Would definitely recommend Asurion to family and friends.

After getting my device back, my phone apps and everything else was not working. I had to factory reset my phone for things to work properly. And to this day after the screen had been fixed, the screen replacement has already started to peel off. My husband's phone was fixed at the same time and he didn't have any internal issues with his and his screen looks great.

They do great job. Replaced my tablet and respond very quickly. Two days to get my new tablet and the box for send the damage tablet back to them. I recommended use your insurance for any of your devices. Is cheaper than new device.

Good people to work with. Very helpful. I had lost my paperwork and the lady I worked with was very helpful and I got a new phone. Would recommend Asurion to all. Keep up the good work. Very pleased customer.

The phone which needed to be replaced was my business phone. I needed the phone the next day. Instead it took 2 days to get to me. Therefore, I had to buy a phone and transfer my calls. Wasted money to purchase another phone.

My current device was no longer available and the replacement was not in stock. I was told it would be about a week. It turned into well over a month. I received constant incorrect updates on when my replacement device would be received. Very frustrating.

My son lost his phone out in the woods that was under my contract. Found the firm online and filled out our. Turned in the warranty and got an email shortly after that confirming everything. And the next morning UPS delivered a new phone. Fast service and great customer care. Thank you!

This was such an easy process. It was easy for me to submit my claim online. When I had questions the reps over the phone were super friendly and answered all my questions. The shipping process was equally easy to do.

It was fast and easy. Very impress on how fast those guys finished my phone. I just filled out the claim, found the nearest Asurion repair shop, drop it off and within a few hours it was done. They were busy also, so I was surprised they finished mine.

I love the fact I got what I was eligible for and it came when it was supposed to be delivered. Thanks Asurion. Good, fair service. I recommend y'all to my friends and family. Keep up the good work! God bless!!

Asurion’s service is simplified, safe, effective, quick and user-friendly. They offer great communication throughout the entire process. When the replacement device arrived, the process was easy and well-explained. We will always use Asurion in the future, without hesitation. We appreciate the excellent customer service.

We had issues transferring info on the the cloud, but once it was done, it was easy to send the phone back. We contacted the Tech to help us and he was very nice. I just wish he would have asked if we did anything with the new phone. It turned out my son didn't read the directions, which wasn't your fault. This could have been mentioned for a smoother transition.

I broke my screen and they repaired it the same day in one hour. The process was so easy. I dropped my phone off at 3pm and at 3:45 my phone was ready for pick up. They even explain Verizon Protect Home to me.

Asurion sent new (upgraded phone) the day after I contacted them. Love the new phone. Had great customer service rep. Received phone over night, I'm not much on technology so called to get setup help, rep help me, no problem.

Getting a replacement phone went very well. I was hoping I would get the latest Note as they don't make the 10 anymore but I am still pleased. One thing that I am a little unhappy about it that my replacement phone does not have incredibly long battery life as my original did. I am guessing it must be refurbished. I am happy either way but.... I think if they allowed an additional cost for latest model they would make a killing.

The whole process was quick and easy. My phone functions just like a new phone with no issues. The only difference is the Asurion mark in the back of the phone but that’s nothing that would bother anyone. I just had to fill out the form online, received the phone the day after, and just changed the SIM card (super helpful and simple instructions included as well) and mail back the old phone in the envelope they included with the new phone. The customer service agent was extremely helpful and kind.

Awesome, fast, efficient. Website is very user-friendly, not too many forms to complete. Used a couple of times, every time was easy. Worth it. Highly recommended. Received the replacement phone the next day. Easy setup. No hassle. I will keep it forever.

Tech arrived on time, was personable and well stolen, and quickly repaired my phone screen in her van and quickly returned it to me. The service was great, very professional and easy to schedule. The cost was minimal and worth every penny.

Lost my phone when I fell down embankment on a Sunday. Went to Verizon store on Monday and was given info to file claim with Asurion online and had new phone next day. Very quick and efficient. Very pleased with experience.

Happy with the service and had a great time with you guys and I will be glad to use it again. The phone arrived at my house on time and I was able to use the customer service return envelope with no problem.

My phone was shipped in a timely manner and great instruction on how to send it back. The replacement is great and I didn't skip a beat on my phone calls. I'm grateful and delighted to have my phone insured with Asurion.

My claim was handled quickly and efficiently. My replacement was received very quickly as well. I was able to set up my new tablet and install my previous applications with assistance from Verizon customer service. I would recommend Asurion to friends and family.

Getting my replacement phone was easy—in fact, easier than ever before. (I’ve insured my Verizon Wireless devices using Asurion for over 20 years.) The best part was that the replacement phone arrived a day earlier than promised and my daughter had no problem transferring contacts to the replacement phone.

My son lost his phone in the lake off of the boat. Asurion was quick with a replacement. Easy to file claim and quick to send replacement. Very happy we have Asurion to cover our family's cellular needs/mishaps! We are very pleased with our coverage from Asurion!!

Replacement item great - Asurion goes above and beyond to satisfy their customers - very satisfied. Definitely will keep my current contract with asurion due to their diligence and great efforts in satisfying their customers. Representatives that I dealt with were very informative and knowledged as to what every question I had. Delivered item was right on time and whatever help I needed was rendered in a very timely manner.

The service in getting my laptop repaired was great and expedient! What I am dissatisfied about is that I had to file 2 claims in the past month. Both times, it would not list the Ubreak store that is one mile from my house and instead only gave me the option of a store that is 9 miles away or more. I was advised that I could call customer service to have them switch the store preference. That is unacceptable and a waste of my time. On the first claim, I drove the 9 miles, the second claim, I did the call, again a waste of time. I was advised that sometimes based on my claim a store may not be listed as an option if that store does not have the parts to fix it. That was not the case, the store stated they had the parts to fix it. Even if they didn't, they can ship it to a repair place. Please fix the claim website to show the Hiram, GA store to the zip code associated with my zip code.

I have had two cell phones replaced due to damage within a 30 day time frame. Asurion replaced those phones with ease and quickness. I disliked the deductible requirements for both phones each since I pay a monthly insurance coverage in the event my phone is lost, damaged or stolen.

Everything went smooth, and received my replacement phone the very next day! I used the online service rather than calling on the phone. Everything was straightforward and easy to understand and answer. Definitely worth having insurance on your phone, you never know what can happen. Replacing a $1,400 dollar phone for only $250, can't beat that!

It was the most difficult process to get a new phone that I’ve ever experienced. It took me a month to get a replacement. I used to be able to walk into Verizon and figure things out but I spent hours on the phone and every time I spoke to someone new they had a different story.

You guys were fast and professional. Thanks! The phone works well, but it does things that make me think that it is refurbished. As far as getting the phone you guys were on time and on point. I was surprised because it came in a Saturday.

Absoflippinglutely awesome great customer service and great job well done. Would use def again. Fast and courteous. The price is right. Would def recommend highly. Timely too. Very punctual. And professional. Can't say enough for what great service was provided.

The replacement of the lost phone was sent the next day. The process of reporting and resolving was fair. It would have been much better if picking up the replacement phone at a local Verizon store is available. Such an option was not available.

Had a great experience. I lost my phone and I called reported my phone lost and did the claim the same day and got my phone the next day. I just appreciate the urgency of the situation on the behalf of the insurance agent.

Good customer service. Able to get replacement Samsung phone very easily. Got phone in a few days. Happy with new phone working well. A lot to get used to. Getting there slowly surely. Samsung phone is a beautiful phone. Enjoying the new phone & learning about its features.

The process to submit the claim was straightforward and seamless to complete. Once submitted, I received my replacement phone the very next day! Instructions to return my damaged phone were clear and a preaddressed, stamped envelope was included to return my damaged phone. All in all, it was a very easy process.

I have had several of my phones as well as my family’s phones on my plan replaced very easily and with unexpected great speed. My last claim was far from that. 23 days it took for me to get a replacement. The reason being because find my iPhone needed to be disabled and because this was my only iOS device I was unable to do so because I could not reset my Apple ID password without a working iOS device. I would think Asurion could have made an exception and let me finish the claim without disabling find my iPhone or at least provide me a temporary device until I could. 23 days without a phone was not good. I guess it made me realize how much we depend on these devices for everyday functions. Therefore I lean on my iPhone much less for everyday support. I’m not sure if I should thank you for the service or be angry about it.

It is Diana ** spouse of Jeffrey **. Experience with insurance and replacing my iphone was great. Just not completely sure how the other home electronic insurance works to cover our other devices. Will learn more as I go through the process I am sure. The agents at the Verizon store were very helpful.

The service was as advertised. Agents acted promptly and items arrived in a timely fashion. The whole process was professional and no hassle. All mailing materials were included as was the cost of return mailing for the damaged phone.

This service is absolutely fabulous! I dropped my phone and requested another and got one right away. A couple months later, I dropped the replacement phone and got another - no questions asked! I am completely satisfied with this service! Thank you so very much!

Went in with my broken phone on Sunday, got my new phone on Tuesday. Super fast, no fuss service. First time ever using insurance to replace phone in over 20 years. (I know right? Right!). Am glad to have a positive experience my first time.

Somebody out there is pissed off that every time they go to your page they don't see any signs of weakness or failure. There ain't no quit in you. Keep your foot on their necks! Nothing is more attentiveness than what

I received my replacement phone when promised. All is good, except the battery life is not great. If there is 100%, in 2 hours there is 72% without being used. I feel the battery life should be better than that. I have to charge the phone while I am at work and when I get home from work.

It was quick and easy to fill out my claim online. I was able to get an appointment right away. The service provider came to me. That was a huge convenience. The service provider was fast and friendly. My phone looks and works like new.

Lost my phone on an airplane. The airline was unconcerned with trying to retrieve it from the plane. Asurion sent my replacement phone immediately once I submitted the claim. They even understood that I could not return the phone once I received the replacement. The best part is that I could even speak to a human representative instead of some BOT that can never help.

The process was quick and easy, I felt like a valued customer and was taken good care of. They understood my needs right away. The rep was very friendly and extremely helpful. I received my phone the next day as promised. I was very happy to get so quickly.

My phone delivered on time and was operational. The representative I spoke to on the phone was calm and very helpful. As many know, Navigating through a very stressful time of getting a new cell phone was made easy through your service. Thank you.

I am happy that this was resolved. Luckily my son was able to help with transferring all my info into my new phone. Mostly I was just frustrated that I wasn't told prior to my appointment that the technician would not be coming. I am happy that the issue was resolved. And I am happy with the outcome of receiving a new phone for same price as the quoted price for just a screen replacement.

Asurion was able to replace my phone for me quickly and efficiently. I appreciate all of their help over the phone and online. Recommend everyone to have coverage for their phones and tablets with this company. This is the 3rd device that they have helped me with.

I was very dubious at first about replacing my phone that just needed a new battery but I am very happy with the fast shipping of my replacement phone. The phone I received looked new. I used the chat feature for setting up the new phone. And my new phone is working well. Overall a great experience for me.

After finally convincing the salesperson the replacement phone stopped working without injury they sent a second replacement. This one has already outlasted the first one. Getting the contact information and pics transferred out of a dead phone was tricky but finally got it to happen. Thank you.

Fast and responsive device replacement. I was very happy with my new Google 6 Pixel Pro considering LG does not make crappy phones anymore. Furthermore I was extremely satisfied with the replacement of the Moto Razr for my son and he loves his new Moto One 5G.

Verizon store gave us a phone number to call, message was to use website. Seemed like phone call was not going to get answered. Replacement phone did arrive quickly. Needed to call for technical help, that person was very helpful.

It literally took from October to April to get the replacement device. I cannot even explain how many bad customer service representatives there are working at Asurion that gave me horrible customer service. The advertisement is deceiving. You cannot have the replacement replaced in a timely manner.

Had a damaged galaxy 20 ultra and made a claim. Claim was falsely and easy but the replacement phone there was and still is a problem with the screen. Has a bad spot that has lines through it. Didn’t want to make another claim because I didn’t want to have to pay for it again.

I got a replacement phone from Asurion and it is working great. The process was quick and the setup was easy. Sending back my old phone was pretty easy also. I’m grateful to have Asurion and I am glad I am in good hands.

I would Like to double check that you received the faulty tablet. I received a letter stating I had not sent it back yet but I did send it the day after I got the new one. Please advise. You were a bit difficult to get ahold of.

Your service was friendly, and fast! It also was very easy! The warranty was honored on a replacement product. I was pleased to have the iPhone the next day!! I would highly recommend!! Asurion is great! I was very impressed! Usually many of these warranty and service companies give you the runaround. Not these people. Great professionalism.

Easy and quick. I appreciate the response time and user-friendliness of the website. It would be great if you provided the option to buy a glass protector and phone case on the site. That way everything could be handle on one site during a stressful time.

I used Asurion to replace my stolen phone and it was a quick and efficient process! I don't remember which representative I spoke to because I had to go to Verizon to make the phone call. But whoever it was made it easy. :)

Absolutely great customer service received a new phone by next day. Everything worked and had a return envelope to send back the broken phone no problems whatsoever. I highly recommend Asurion service. I would rate the service even higher if I could. Thank you.

Henry was very helpful and very kind! They made themselves available to answer any questions that I had and he also told me about the new home coverage which I am now a part of. I am thankful for his service.

Devices were sent in a very timely manner, but it appears that QA and testing is not a high priority at Asurion, in that it required three replacements in order to finally get one that was fully functional for more than a week.

Perfect repair and the technician was able to complete the job without entering my home. Screen was totally destroyed but afterwards it was like having a brand new phone. I would recommend that if you have a cellphone then you need Asurion as a lifeline.

Went for screen replacement and Asurion refused due to my wireless charging don't work. I didn't take it in for charging. I took it in for glass replacement. They will sell you insurance but won't let you use it. What a shame. Lesson learned.

Experience were good but if wait too long to file a stolen or lost claim. Asurion wants to to fill out a lot of paperwork, send proof of ID if over 30 days. I feel like if I have insurance on my phone and still paying for my phone. And then you have to pay certain amount money because of what happened to your phone.

The entire process was quick and painless. I am very satisfied. Completing the form was easy and straightforward. The response was very quick and the shipping was super fast. I am glad we went with Asurion for our device insurance! Thank you!!

Prompt on time service. Received my phone the next day! Service and support was easy and accessible. I love Verizon service and would recommend them and Asurion to other users for their insurance needs. Thank you so much for making this process so easy.

Excellent service. Courteous, & prompt service with no hassle. I was surprise how easy and fast the service. Extremely satisfied & happy that I got Asurion coverage. I highly recommend this insurance coverage. The thing that I was upset when we went to Verizon center. They did not advise us that the phone was covered by insurance. So I wasted 2 days to finally got the answer by calling verizon.

Excellent. Fast service. Received device before 48 hours. Glad I have the coverage. Will recommend Asurion to friends and family. Easy to use online services and very impressed with the way it is set up. Will continue to use on my device.

He arrived earlier that his appointed time. He was kind, He fixed my phone faster than the time he said he would. I went over everything that was going on with my phone. I thanked him and he went on in his way. I think everyone that has a device, should use the company.

This service was fantastic. They were prompt. Everything went perfect. Phone was there like they said it would be. Transferred my data over. Sent the old one back. Was very happy. They also contacted me when they go receive the other phone and told me that I was all set

Worst customer service on the planet! Cancel your insurance with Asurion ASAP!!! They pick and choose please claim they want finish. 3 iphone stolen ZERO replaced even though I am FULLY INSURED!!! Cancel your Asurion coverage it is WORTHLESS. Never will I use this worthless insurance scam of phone coverage again.

I recently used Asurion to replace my broke screen effecting camera Motorola phone, at which was not available at that time and was instead given a LG styLo 6 as replacement. I am absolutely appalled that a phone with a system update malfunction to begin with would even be available as a replacement. There is no comparison to the equality of Replacement because it's sickening. I wish I had my broken Motorola than this piece of **. That now has a stylus that has already broke and stuck in phone.

After having the extended warranty for nearly 5 years we needed to use it to fix our refrigerator. We were having issues with our water dispenser not flowing properly. After watching YouTube videos, I identified the problem and shared that with Asurion. A repairman (Elmo's Appliance Repair) came out several days later, pulled our refrigerator away from the wall and pulled the water line through our wall creating a water leak. He said the long water line was the problem (even though I told him it WASN'T the problem). He said he has been in business for 25 years and knows what he's talking about. He said he'd keep the ticket open for 3 days so we could fix our water line and leak (that he created) and he would come back out and fix the issue if the line wasn't the problem. That evening I get a text message and email from Asurion saying that our case was closed and that the problem was fixed.

I pay every month for the insurance and then The Replacements on that you gave me goes bad within 6 months. I still have to pay $125 to get it replaced again this is the second time of replacement phone has gone out, I might as well just buy new ones.

It was very easy to get the cracked screen fixed and it was super fast! Just not 100% happy with the repair. The new screen feels like it is a screen protector. It makes it hard to use the sidebars on the Samsung phone.

Initially had a crack in my screen and a technician was sent over to fix it but cracked the whole phone in the process so then I had to get my phone replaced. There were a couple hiccups along the way but the representatives were more than willing to help. Once that was taken care of, the phone was sent over the next day and sending back the broken phone was an easy process.

I didn't even know I had this benefit. I would say it's a happy accident I found out about this by calling Verizon customer service. They set me up with "You Break I Fix", I thought it was going to be very expensive to fix my phone because I've checked these guys out before and they're not cheap. So I called anyway and they said ok no problem and it was only $29.00 to replace my screen because I had Asurion. So I had a pleasant surprise and a very inexpensive fix. Definitely better than buying a new phone!

I had a Playstation 4 and the disk drive would not accept the disk and it would not update. I fix up break could not repair so they sent it out to Sony, who also could not fix. I was reimburse money that went directly into my account the same day. GREAT. Will keep it forever.

Although Verizon was not much help, I walked into the Asurion repair store front and the person helped me with requesting the repair. He also explained what would be repaired. The repair was done by the end of the day.

Phone was glitching. I contacted Asurion. They asked me a few questions and they sent me a replacement phone actually a newer model and I received it in three days with free delivery and a envelope to return the old phone for free.

It was super easy to complete my repair! All I had to do was submit the request online, drop it off, and wait. My laptop came back looking brand new! I would definitely recommend to others to use. I am so happy with the whole process.

The online experience to submit our claim and request a replacement was easy. In addition, our replacement phone arrived ahead of schedule. The instructions and packaging for our defective phone were included and easy to follow as well. I definitely recommend the warranty through Asurion.

The technician did a great job. Very respectful. The technician was very knowledgeable of his job. Very good turnaround time. All in all I was very well please with the service. Thanks very much for the service.

Outstanding service and help with my phone. Staff was very friendly and a good sense of humor.. Very fast service and easy to transfer information to my new phone. My new phone is working outstanding! I would definitely recommend Asurion to friend and family.

I didn’t think they could get a phone to us next day, as we live in the country and I didn’t put in my request until 4:30 P.M. But wow! It was on my doorstep the next day! Good instructions, everything went smoothly! Thanks.

I had a cracked screen when I brought it my Samsung phone in. They told me it would take approximately 3 hours to fix. They called me 3 hours later and it was finished. I am very pleased with the work that was done.

I dropped my phone not fully in its case and cracked the screen right after super. Since I care for two disabled people it is urgent for me to have a working phone. It was being unreliable so I filed a claim, paid my co-pays and had my phone in my hands by noon the next day. Tech support worked with me to get my files transferred over and working as quickly as possible. I am grateful.

Good job fast, response, no hassle, couldn't ask for more. Really like the professionalism of the service, and ease of accessibility. I will for sure recommend your company for this type of service. This is not my first claim with your company, but hope it is the last one.

The only major problem was the fact that USPS misplaced the package for many weeks. You kept sending me emails to please mail in the broken watch. I wrote back stating I mailed it ~April 5th. I'm still not certain you have received it yet because USPS tracking still shows it in-transit! The last time I just drop something of importance in the drop box!

I had great service from beginning to end. I received fast service. The representatives were knowledgeable, professional and very friendly and courteous service. I even was given suggestions on phones to look into because of my low vision. I was calling in for my husband's phone and was given helpful tips for my next phone if and when I need to upgrade. Very helpful and thoughtful. I'm sorry I do not remember her name. Great person.

Great Service... Quick response time. We submitted our claim and within a day got a response, our claim was processed quickly and without any difficulty. I would refer friends and family to use this service also. The representatives were very helpful and answered our concerns very professionally and without any unnecessary questions.

I am very grateful and appreciative to be a part of the Verizon family… I am in awe of the fact that you can sent a technician to my home to repair my phone… This is such a convenience for me. Caleb and Kyle were very friendly…

Asurion replaced a damaged phone for me quickly and efficiently within 72 hrs. It came in the mail. And they even provided the return box for my damaged phone so that I could send it back at no cost which is nice.

The actual repair of my phone and the technician were great. The technician was quick and really went beyond to make sure my phone was fixed and working. The only problem I had was that I had to call back another day in order to schedule an appointment. But realizing that appointments vary often, I'm satisfied with the service.

I got my replacement quickly. It was easy to do activation with the number and instructions provided. I was easy to return damaged item with package and label and instructions. I would recommend using Asurion to anyone who needs it.

The technician was friendly, arrived on time, and was very knowledgeable regarding the repair. The technician completed the repair in a timely manner and I am happily satisfied with the result of this repair of my cracked Version telephone screen.

My request was for an iPhone 13 screen replacement. My phone was only a few months old and I didn’t want a replacement phone. Serviceman was helpful and courteous while repairing the screen. I am pleased with the service and will recommend to my friends.

My phone came quickly and worked like a new one. The process online is easy, only issue was trying to call in with a question. The phone system has so many options and some leave you at a dead end, then you have to start over. All in all a good process, just need to simplify the phone process.

My spouse busted his phone screen and we replaced the phone through Asurion. They sent the new phone, accessories and return envelope quickly and kept me updated with order details. They let us know when they received the broken phone and everything! It was awesome how quickly they got it all taken care of.

I was happy to receive my new phone expediently. However, getting through to speak with someone directly was a nightmare. Always a timely process. Questions regarding my pin code was problematic finding out and if you don’t have it you can’t get through because the answering machine hangs up on you (catch 22).

Easy and fast! Expensive, I do believe this is our 3 time. The only problem is if you can’t see your screen sometimes you can’t turn apps off. If you have an I phone make sure you know all your passwords or you are up a creek with no paddle!

My daughter's phone was replaced in 2 days of starting my claim. The phone was mailed promptly and arrived in a timely fashion. The online process was smooth and easy to follow. I would recommend getting full coverage to a cell phone owners!

Excellent customer service. Knowledgeable about the product and very patient. Took her time to explain the process and also services that are provided for other items that could be covered under the plan. I highly recommend her to have excellent customer service skills.

Sent me a new phone in 2 days. Phone was crushed and they even helped me with Apple on bypassing my “Find My Phone.” Helped me with the set up. I have nothing but positive things to say. I will always keep insurance on my phone after this wonderful experience!!!!

We are happy with Asurion and their service. We received the Samsung Smart Phone and we took it to have the Protective Glass put on it and a week later the glass on the phone itself is broken in four places! The Protective Glass is not broken nor scratched but the glass underneath it is! We paid the Deductible to get the Samsung Phone. Had it a week and now the glass is broken in four places on the phone! Not only does it have the Protective Glass on it but it is also placed in an enclosed holder! I don’t know what to do!

Have had Home + for almost 3 months, and had an incident with my Apple Watch this month. Opened a ticket and the process to get the product sent to them, evaluated, diagnosed was very efficient and very clear to me.

I used them when they were UBreakWeFix and they were great then. They are still great and said they would get my tablet back to me in 24 hours, but it was back in 20. Good work and fast service. Recommend to anyone having a problem with any electronic item.

I never wanted to have to use this service but when I did, my claim was handled promptly and efficiently by Asurion. The asurion representative was very helpful and the new phone is working very well. I'm so glad I had this coverage.

Service was prompt. No thanks to the Verizon employee at the Boardman store. He kept referring to me as dude and said everything was sent up to be repaired but wasn’t. We had to go online ourselves and finish setting up the appointment.

Lost my phone at the airport I think at check in leaving for the weekend. I went to Asurion when I landed. My phone was waiting at my home before I got back. Only thing is I had to buy a replacement case

Always, very happy with the service, speed and the quality of the phones that are replaced. (Business account) Love the overnight replacement and ease of the return to Asurion. Thank you Asurion, Kenneth. PS: That about covers the review and I will continue to use them and look forward to any issues as they always take care of my company.

I made a claim and within 24 hrs cancelled. Phone worked fine. In the meantime a new phone was on its way but never arrived. I called Asurion. Explained the situation. They informed me because I cancelled so quickly the phone never made it me. Was told my 229.00 deductible would be refunded within 3-5 days. I have not received my money and I have been on hold for hours trying to resolve and get my funds back! Can you help me please?!

The process was painless and my device arrived in an acceptable amount of time. I would recommend you tell customers straight away to go to their local carrier for assistance in transferring their info and being sure their old device is properly wiped clean.

Difficult getting to a real person to speak with, but once you do the service was excellent and delivery was fast. Very Happy I have this insurance. We have multiple phones on my family plan and Asurion is the only way to go.

I love the ease it was to talk to them. They are extremely friendly. They understood what we were asking for and perform their job with ease. They were quick with their work and also careful since they were dealing with over 85' TVs. I would recommend them with how easy they were to work with and get the job done. Our installers were Southern Star.

Service was good, not enough repair centers near me as I had to leave the phone and return later. Need more locations in Knightdale/Garner/S.E. Raleigh to better serve all Wake County clients. Both locations are closely located to each other vs serving the greater Raleigh area.

I did not like that the only phone available for me when my phone was damaged was an additional $129, however, since receiving this new phone I have come to Love it so much more than my old one so I am very happy with the outcome.

All went well. Was easy to take care of and was delivered the next. The only issue was I waited all day for delivery. Needed to get things done and the phone was not delivered until the end of my day.

One of the phone's on our plan started having issues. I was able to go online and file a claim for the item. Site was very easy to use, and a new phone was sent to us along with a prepaid box and label to send the un-useable phone back in. Very simple, easy, and quick service.

Broke my screen the first day I got my phone. It was so badly damaged it was unusable. Started a claim and the default option was to have an onsite tech come repair the screen, but it the earliest opening was ~7 days - no big deal, I still had my old phone. Onsite tech no-call/no-showed on date of appointment. I called into the Asurion help line and they had to file a new claim because now in-home repair was no longer an option and I had to drive it 30 minutes to a local repair shop.

I received my new phone within a couple of days after filing a claim on my old phone. I was very pleased with the quick response for approval to have my phone replaced. I received my new phone with instructions on how to return my broken phone. My new phone works great. I am very happy with my overall experience. Thank you.

I did not have any problems. I only had to pay my deductible and received my new Ipad. I sent my broken Ipad in postage paid envelope. The agent that helped me was helpful. In addition, I paid for screen cover.

I have always had great service with Asurion. I filled out the claim form online, receive new phone next day, and ship broken phone on the third day. How easy is that? Pretty easy I say! I have never had any issues or problems using this service.

It's been a few weeks. I was impressed with how EZ it was organizing the replacement charger port part w one of the local UBreakIFix stores. The Asurion rep was very nice. I made a point of posting in Google Reviews and Yelp.

I had to replace an iPad. The service was great. Customer service was able to complete the transaction quickly. I received the iPad in two days. That was amazing. Unfortunately I sent the damaged one back. I then received a letter saying they never received it and were going to charge me for it. I tried to contact customer service with the number they gave me. With no luck I was not able to find out why they never received it. To this day I have no idea and am waiting a response.

Very satisfied with my service, received my new phone the next day then sent the old phone right bad. So, far no problems. Glad for the insurance. Will suggest to anyone getting or have a phone, cover your phone with insurance, call Asurion.

Processes for getting new/refurbished phone process was really quick and easy. delivery was very quick as well. Was super happy with whole experience. Starting up the new phone and return process was simple as well. Wish everything was this simple.

I am having a lot of difficulty with my new phone. Apps close randomly and voice call quality has been considerably lower. Additionally, My Spotify or Youtube app will randomly stop playing. That includes downloaded playlists that are on the device itself. I did not receive a good replacement.

Overall, I was pleased with the turnaround time with the service. I had hope for a new phone instead of a reconditioned phone, but other than that I was quite happy. The customer service representative was also very friendly and courteous. Thank you.

Great customer service. Was truly trying to help me. Fast easy replacement. Got everything I needed that next day. Everything was easy. Transfer of info to new phone and return shipping was easy. Thank you for all of your help. Will be a guaranteed customer.

I was disappointed in the process of switching to my new phone. It was a five day process. I eventually contacted customer service. They hung up on me while trying to help. I proceeded to March over to my Verizon dealer who gratefully took care of me in thirty minutes. My new phone was working and I was out the door.

The tech was great. He explained the process and did the repair in his vehicle. I didn’t have to leave my house. This was totally a perfect experience for our family. Highly recommended especially in this day and age.

Broke my phone. Had a new one the next day. Great service. Quick and fast delivery. Minimum questions to get you going again. I would recommend them to anyone. This would be the company I would choose to do business with.

Glad I had insurance. New phone only cost $20.00. I think I got charged $35.00 for forgetting to mail back my old phone but that's cool. Still a great deal. Yea I pay for it (insurance) but new phone there within 24hrs and set up in minutes. Thank you Asurion!

Had a tablet that wouldn't charge but could still turn on. Verizon Tech Support deemed it as working, and wouldn't do anything about it except claim they would reach back out to me at a later time to see if the problem persisted. Asurion made it super easy to file a claim and replace my tablet.

I lost my phone and received one within 24 hrs. Everything was great. The customer service was open until 11 so I could get everything restored. They were able to get me up and running within 24 hours. It was awesome.

Although there was a glitch with notifications via email after scheduling this repair appointment, the Asurion representative communicated well before arriving and during repair. He was prompt, pleasant, knowledgeable, and thorough. I appreciated the repair, and my iPhone is working as expected. Overall good experience.

My laptop was damaged to a point that I thought it was irreparable. Not only did the claims process go much faster than I expected, when I received my computer back after the repair was complete, I was stunned at the success of the repair. The damage was gone and now I have what I thought was lost back and in operation again.

Juan was excellent. He did a fantastic job helping me. He was very concerned about making sure I was able to get all the help I needed. He was kind and empathetic to my needs and concerns. He helped me a great deal.

My experience so far has been challenging. I cracked my phone during a fall. Then did a claim. The phone was suppose to come to me the next day on a Friday night. However the driver sends me a text stating he can't make it due to traffic! I thought maybe they will automatically add me to the schedule on Monday. Nope! So I called them Monday early evening asking about my phone. The representative then says my phone is out of stock! So I end up having to change the color of my phone. Then once I received the phone it didn't work, no one could hear me and phone calls kept dropping. Now I'm on my 2nd replacement having the same issues. No one can hear me and it keeps dropping calls. I am now waiting on the 3rd replacement in hopes that it works!

I couldn't be more pleased with a company. They are responsive and patient when assisting customers. The efficiency of processing a claim is spectacular and I knew that it would be resolved to our satisfaction. Asurion is definitely worth the $$!

Fairly easy to register, phone showed up two days later and shipped back, well worth the money, first phone had a defect, took a week for Verizon/Apple to replace it, second one my fault, ran through insurance, done two days later

My daughter's laptop screen was broken and you fixed it beautifully. It's like it's a brand new laptop! I can't believe it. The process was simple and the staff was very kind. I am so glad that I had insurance. Thank you for your help.

Tech services came to my home. Changed my cracked screen and was gone in a flash! Great service. They was polite, prompt and attentive and very helpful. Asurion has a 5 star from me! I know in the future I’m covered.

Phone was stolen. You shut the phone off immediately to protect my account. Replacing phone was fast and easy. Phone was delivered before expected. All set up and ready to go with a single phone call and there were no hassles. Thank you.

Ease - great. Speed - great. Reminders to mail in the damaged phone - excessive, annoying. Texts & emails. Finalizing the process - a "you have defaulted" notice was mailed the AFTER I had mailed the damaged phone. And just a note - could not initialize the phone w/my old sim Card or the one in the package. Verizon provided one.

Highly recommend this program, the staff was great! Made the process easy as possible! The staff was also super friendly and caring, so glad I signed up for Home+! It has saved me a few times now and will continue to use this service! Thank you so much!

Was great. Everything went as expected. I will use them again in the future, because this experience went so well. I would recommend their services to any friend or family member. Copayments are a little high but then again so is a brand new iPhone.

Excellent customer service. The rep was polite and understanding and did everything to help me get through the issue of having my phone stolen. The replacement phone sent out immediately and was an exact replacement of my original phone. I would recommend Asurion to other people. Thank you for a great experience.

Described the damage the phone received. Was immediately taken care of and received the replacement phone the very next day. Couldn't ask for any better service. I would highly recommend this to any of my friends or family. This was a very expensive phone and we were very relieved at the outcome.

The service was great and receiving was great. But your quality control checker, not so much. When I put the phone up to my ear I can't always understand the person I am talking to. They come in crackling and have to ask them to repeat what they said. When I got this phone, the volume was maxed out. I turned it down and it is still the same. Speaker phone and bluetooth ways are fine, just when you put the phone up to my ear. I never had this problem with receiving an replacement from you before. Everything else is great. What can you do to fix this problem for me?

I will say that I have not had any bad experience with Asurion. The only feedback I would give is that there’s should be an option for same day delivery because we really needed the phone earlier instead of having to wait.

Excellent customer service. Prompt delivery of replacement device. Charging cable, charging block and sim card were also sent with the device. Sales representative with whom I spoke was very attentive and helped me to resolve all issues. She was very polite and courteous. An absolute gem! I completed my claim online at phoneclaim.com/Verizon which is where I initially started it.

Phone easy to set up. All I had to do it put my old phone close to the new one. A technician over the phone said that I needed to write down my passwords before data was transferred. So I called Apple to verify. They told me that data will be transferred via cloud and that I did not have to write down any password. Please educate the Asurion techs about this, please.

I couldn’t be happier! Not only did they fix my screen, but they cleaned out my speakers because I could barely hear someone over the phone for months. I thought it was something else but they cleaned it and fixed all of those problems free of charge!

Both claims took HOURS of work with Asurion. Each rep provided different solutions and different responses. It was a HORRIBLE experience both claims. It took over a week to get a phone replacement due to all the misinformation. This company needs to train their representatives better.

I was happy to get a new phone quickly. However, the glass protector cracked and I think it should be part of the damage when the phone drops. So If the case ripped, does that mean it's not covered either? What is attached to the phone is part of the phone.

Scheduling was fast and easy. The tech came to my home and repaired my phone in his mobile shop on site. He was polite and on time. The entire transaction was easier than I ever imagined. Couldn't be happier with everything!

You a are scamming us 229.00 for a used phone I can buy all day without 17.00 a month for insurance. You all are a bunch of crooks and I'm posting on all social media and all platforms I can find about your scam operations.

Dropped my phone in the rocks beside my home, went to Verizon. Filed a claim..Next day had a new phone on my steps waiting, very fast response and delivery, 3rd phone in 2.5 yrs not 1 complaint at all..Highly recommend Asurion for everyone needing fast service,

The gentleman who came to my house to fix my phone was very polite and thorough. He did a great job fixing my phone screen and did it in a very timely manner. He fixed my phone in about 20 minutes or so, maybe even less than that. I will be happy to use this service again when I need it.

The of lack of 5 stars is due to the fact that you don't allow your "authorized dealer" stores to supply your customers with the replacement phone. When a phone is rendered unusable it can "freeze" a person's life. I'm a single mother who was 500 miles away from home. I know Asurion has to approve them claim but there should be a more immediate availability for replacement. My experience otherwise was quite good. Thank you.

Everything was wonderful. The person that fixed my phone was great and did everything very quickly so I didn't have a long wait. I would and have recommended this place to anyone who needs your services. Thanks again.

Had an acutely cracked screen on a Samsung S10 and some screen blacking out patches that had occurred for months. When I called to report the problems, I was directed to the UBreakIFix store located very close to where I live within two days. Service was excellent, polite, informative and timely (took 1 and 1/2 hours). Phone looked as good as brand new when I received it. Highly recommend Asurion and UBreakI FIx.

It was hard to reach anyone for assistance but once we did the response and service was great. Suggest revising and streamlining your contact mechanisms. Also when I attempted to check on my claim status, the system attempted to recharge me for a new claim. When we finally connected with a live person, we were told the original claim was canceled but I had no awareness of this. Confusing and a bit stressful process… once everything got clarified it all went well.

Always take good care of me. I have needed a replacement and they made it hassle free. I recurve my replacement quick and without any issues or getting the runaround. A lot of places would to make a faulty phone look like the customer's fault even if it isn't. They replaced my defective phone without making me feel guilty.

My husband's phone was completely shattered into so many pieces after it was ran over by a lawnmower. The process for getting a replacement was easy and we received the phone quick, even sooner than expected! Overall it was a great experience!

Super Fast service. It was so easy to use online. Great communication and well worth the premium for the coverage. Glad I had this insurance on my cell phone. I live in Florida with lots of humidity and I was not faulted for water issues.

I put on a claim for my cell phone that was broken, the associates I spoke with were very helpful and answered all my questions. I clearly needed a new phone, I thought I was going to receive the same phone that I had, the S21 plus ultra but to my surprise I received the s22 ultra. I am a satisfied customer. Thanks to all that I spoke with during the frustration I had.

The process was easy enough to get a replacement device. However, the new device has a screen that is less responsive and is frustrating to use. I realize you send out mostly refurbished phones but this becomes as issue when they don't work properly.

Only issue I have is when someone calls...I come up as Sherry but in Italy???? Other than that problem it has been a very easy transition from my old broken phone to the current one. I would recommend this warranty coverage to family and friends. THANK YOU for an easy experience.

My grandson accidentally took off driving with his phone on the hood of his car and could not find it. I put in a claim and received new phone within 3 days. Very pleased with service from Asurion. They were in touch to help set up new phone.

The service was quick. Customer service good. But now my phone has glitches. I'm not happy about how the phone flickers on and off and I have to keep trying to get my original screen. I don't know if it was a good idea to get the screen fixed or paid to get another phone.

Everything went smoothly for us when we needed to replace a broken phone. Very pleased with the ease of getting the phone replaced and set up. Shipping was quick. Phone set up was mostly painless. No problems with the new phone so far. Sending the old phone back was also simple with the prepaid packaging.

It was so convenient! The tech called when he was on his way, arrived in a timely fashion, he was so friendly and polite, he was speedy with his work! Handled the Covid measures well! It was a wonderful experience

My son lost his phone on a hike and Asurion sent us a replacement the next day. The entire process was Quick and easy. With our Asurion protection I was able to fix his bad day! No problems, all rainbows and unicorns. :)

Easy to use, easy to submit a claim, easy to return old device. It's a plus that the instructions are provided in case someone doesn't know how to backup/restore their device and factory reset the old one. There are also return instructions which helped me remember to remove my Sim card.

The operator listened...knew her job ... quickly solved my issue ... and was pleasant... I am older and do not know all the technological terms but she listened to my ramblings and assisted with a unit exchange. I had an old "MiFi" unit with a swollen battery that caused the plastic case to crack and I wanted an exchange.

This was a slight nightmare. The first phone didn't work, the second time they didn't finish the transaction and I wouldn't have known if I didn't call. Finally after contacting Verizon and having them help I received a phone just a few days before my vacation. It was a very frustrating situation.

Outstanding - great improvement from last claim we had on this account - phone replaced this time in less than 24 hours. Unfortunately last month the account owner who is medical waited 4 days - glad that has been an improvement and change’s made.

Requested a replacement phone (my screen was shattered due to fall onto cement) and received the new one within 48 hours. When I called the number to switch everything over the tech was unsure of what to do, but she followed directions provided and everything transferred over perfectly.

All was good, no issues. Phone works like new and tech was quick fast & efficient. Tech came to me at my job which was super beneficial. I have this coverage for all my devices. I am super happy and will definitely recommend to family and friends.

Thank you for replacing the phone for my friend, Anthony **, who was on my account, until recently and now he is on his own account. He's had numerous phones replaced over the past several years and Asurion has always taken care of the replacement asap. Thank you for that.

This is my first time using Asurion and I am beyond disappointed. I lost my phone, or should I say my son lost it and I go to file a claim... because it's supposed to be "so easy." My wife has filed claims before where she gets everything done in less than 15 minutes, payment and all. I go file a claim for my iPhone 13 pro max and my claim is "under review" and can take up to 24 hours!! When I already have to wait 48 hours to get my phone once it ships, therefore, I will be 3 days without a phone. That is 3 days that I do not make money.

My entire experience was great from start to finish. The entire claim was super easy to get the claim going and and the replacement super quick. I would definitely recommend. Hopefully we don’t have to file another. Liam but if I ever do I feel confident that it will be just as easy.

Terrible experience. Was told it would be a few hours for the fix since the supplies were in stock. It took 5 days because someone at Asurion made an error on the claim and Samsung thought supplies were needed and the store could not get the needed info from Samsung. It took dozens of calls and emails to get it done.

Phone started acting crazy, needed a new one desperately! 3 day turn around which was perfect considering I called while on an out of state trip late on a Friday! The process was easy and I was back up and running almost as soon as I returned home! Thank you so much!

Did a great job after first one wasn't working right and get the second one much better. :) Many thanks. :) I will recommend my friends to refer to you, guys!! Keep it up the awesome work and fantastic job. :)