Asurion Reviews

My experience so far has been challenging. I cracked my phone during a fall. Then did a claim. The phone was suppose to come to me the next day on a Friday night. However the driver sends me a text stating he can't make it due to traffic! I thought maybe they will automatically add me to the schedule on Monday. Nope! So I called them Monday early evening asking about my phone. The representative then says my phone is out of stock! So I end up having to change the color of my phone. Then once I received the phone it didn't work, no one could hear me and phone calls kept dropping. Now I'm on my 2nd replacement having the same issues. No one can hear me and it keeps dropping calls. I am now waiting on the 3rd replacement in hopes that it works!

I couldn't be more pleased with a company. They are responsive and patient when assisting customers. The efficiency of processing a claim is spectacular and I knew that it would be resolved to our satisfaction. Asurion is definitely worth the $$!

Fairly easy to register, phone showed up two days later and shipped back, well worth the money, first phone had a defect, took a week for Verizon/Apple to replace it, second one my fault, ran through insurance, done two days later

My daughter's laptop screen was broken and you fixed it beautifully. It's like it's a brand new laptop! I can't believe it. The process was simple and the staff was very kind. I am so glad that I had insurance. Thank you for your help.

Tech services came to my home. Changed my cracked screen and was gone in a flash! Great service. They was polite, prompt and attentive and very helpful. Asurion has a 5 star from me! I know in the future I’m covered.

Phone was stolen. You shut the phone off immediately to protect my account. Replacing phone was fast and easy. Phone was delivered before expected. All set up and ready to go with a single phone call and there were no hassles. Thank you.

Ease - great. Speed - great. Reminders to mail in the damaged phone - excessive, annoying. Texts & emails. Finalizing the process - a "you have defaulted" notice was mailed the AFTER I had mailed the damaged phone. And just a note - could not initialize the phone w/my old sim Card or the one in the package. Verizon provided one.

Highly recommend this program, the staff was great! Made the process easy as possible! The staff was also super friendly and caring, so glad I signed up for Home+! It has saved me a few times now and will continue to use this service! Thank you so much!

Was great. Everything went as expected. I will use them again in the future, because this experience went so well. I would recommend their services to any friend or family member. Copayments are a little high but then again so is a brand new iPhone.

Excellent customer service. The rep was polite and understanding and did everything to help me get through the issue of having my phone stolen. The replacement phone sent out immediately and was an exact replacement of my original phone. I would recommend Asurion to other people. Thank you for a great experience.

Described the damage the phone received. Was immediately taken care of and received the replacement phone the very next day. Couldn't ask for any better service. I would highly recommend this to any of my friends or family. This was a very expensive phone and we were very relieved at the outcome.

The service was great and receiving was great. But your quality control checker, not so much. When I put the phone up to my ear I can't always understand the person I am talking to. They come in crackling and have to ask them to repeat what they said. When I got this phone, the volume was maxed out. I turned it down and it is still the same. Speaker phone and bluetooth ways are fine, just when you put the phone up to my ear. I never had this problem with receiving an replacement from you before. Everything else is great. What can you do to fix this problem for me?

I will say that I have not had any bad experience with Asurion. The only feedback I would give is that there’s should be an option for same day delivery because we really needed the phone earlier instead of having to wait.

Excellent customer service. Prompt delivery of replacement device. Charging cable, charging block and sim card were also sent with the device. Sales representative with whom I spoke was very attentive and helped me to resolve all issues. She was very polite and courteous. An absolute gem! I completed my claim online at phoneclaim.com/Verizon which is where I initially started it.

Phone easy to set up. All I had to do it put my old phone close to the new one. A technician over the phone said that I needed to write down my passwords before data was transferred. So I called Apple to verify. They told me that data will be transferred via cloud and that I did not have to write down any password. Please educate the Asurion techs about this, please.

I couldn’t be happier! Not only did they fix my screen, but they cleaned out my speakers because I could barely hear someone over the phone for months. I thought it was something else but they cleaned it and fixed all of those problems free of charge!

Both claims took HOURS of work with Asurion. Each rep provided different solutions and different responses. It was a HORRIBLE experience both claims. It took over a week to get a phone replacement due to all the misinformation. This company needs to train their representatives better.

I was happy to get a new phone quickly. However, the glass protector cracked and I think it should be part of the damage when the phone drops. So If the case ripped, does that mean it's not covered either? What is attached to the phone is part of the phone.

Scheduling was fast and easy. The tech came to my home and repaired my phone in his mobile shop on site. He was polite and on time. The entire transaction was easier than I ever imagined. Couldn't be happier with everything!

You a are scamming us 229.00 for a used phone I can buy all day without 17.00 a month for insurance. You all are a bunch of crooks and I'm posting on all social media and all platforms I can find about your scam operations.

Dropped my phone in the rocks beside my home, went to Verizon. Filed a claim..Next day had a new phone on my steps waiting, very fast response and delivery, 3rd phone in 2.5 yrs not 1 complaint at all..Highly recommend Asurion for everyone needing fast service,

The gentleman who came to my house to fix my phone was very polite and thorough. He did a great job fixing my phone screen and did it in a very timely manner. He fixed my phone in about 20 minutes or so, maybe even less than that. I will be happy to use this service again when I need it.

The of lack of 5 stars is due to the fact that you don't allow your "authorized dealer" stores to supply your customers with the replacement phone. When a phone is rendered unusable it can "freeze" a person's life. I'm a single mother who was 500 miles away from home. I know Asurion has to approve them claim but there should be a more immediate availability for replacement. My experience otherwise was quite good. Thank you.

Everything was wonderful. The person that fixed my phone was great and did everything very quickly so I didn't have a long wait. I would and have recommended this place to anyone who needs your services. Thanks again.

Had an acutely cracked screen on a Samsung S10 and some screen blacking out patches that had occurred for months. When I called to report the problems, I was directed to the UBreakIFix store located very close to where I live within two days. Service was excellent, polite, informative and timely (took 1 and 1/2 hours). Phone looked as good as brand new when I received it. Highly recommend Asurion and UBreakI FIx.

It was hard to reach anyone for assistance but once we did the response and service was great. Suggest revising and streamlining your contact mechanisms. Also when I attempted to check on my claim status, the system attempted to recharge me for a new claim. When we finally connected with a live person, we were told the original claim was canceled but I had no awareness of this. Confusing and a bit stressful process… once everything got clarified it all went well.

Always take good care of me. I have needed a replacement and they made it hassle free. I recurve my replacement quick and without any issues or getting the runaround. A lot of places would to make a faulty phone look like the customer's fault even if it isn't. They replaced my defective phone without making me feel guilty.

My husband's phone was completely shattered into so many pieces after it was ran over by a lawnmower. The process for getting a replacement was easy and we received the phone quick, even sooner than expected! Overall it was a great experience!

Super Fast service. It was so easy to use online. Great communication and well worth the premium for the coverage. Glad I had this insurance on my cell phone. I live in Florida with lots of humidity and I was not faulted for water issues.

I put on a claim for my cell phone that was broken, the associates I spoke with were very helpful and answered all my questions. I clearly needed a new phone, I thought I was going to receive the same phone that I had, the S21 plus ultra but to my surprise I received the s22 ultra. I am a satisfied customer. Thanks to all that I spoke with during the frustration I had.

The process was easy enough to get a replacement device. However, the new device has a screen that is less responsive and is frustrating to use. I realize you send out mostly refurbished phones but this becomes as issue when they don't work properly.

Only issue I have is when someone calls...I come up as Sherry but in Italy???? Other than that problem it has been a very easy transition from my old broken phone to the current one. I would recommend this warranty coverage to family and friends. THANK YOU for an easy experience.

My grandson accidentally took off driving with his phone on the hood of his car and could not find it. I put in a claim and received new phone within 3 days. Very pleased with service from Asurion. They were in touch to help set up new phone.

The service was quick. Customer service good. But now my phone has glitches. I'm not happy about how the phone flickers on and off and I have to keep trying to get my original screen. I don't know if it was a good idea to get the screen fixed or paid to get another phone.

Everything went smoothly for us when we needed to replace a broken phone. Very pleased with the ease of getting the phone replaced and set up. Shipping was quick. Phone set up was mostly painless. No problems with the new phone so far. Sending the old phone back was also simple with the prepaid packaging.

It was so convenient! The tech called when he was on his way, arrived in a timely fashion, he was so friendly and polite, he was speedy with his work! Handled the Covid measures well! It was a wonderful experience

My son lost his phone on a hike and Asurion sent us a replacement the next day. The entire process was Quick and easy. With our Asurion protection I was able to fix his bad day! No problems, all rainbows and unicorns. :)

Easy to use, easy to submit a claim, easy to return old device. It's a plus that the instructions are provided in case someone doesn't know how to backup/restore their device and factory reset the old one. There are also return instructions which helped me remember to remove my Sim card.

The operator listened...knew her job ... quickly solved my issue ... and was pleasant... I am older and do not know all the technological terms but she listened to my ramblings and assisted with a unit exchange. I had an old "MiFi" unit with a swollen battery that caused the plastic case to crack and I wanted an exchange.

This was a slight nightmare. The first phone didn't work, the second time they didn't finish the transaction and I wouldn't have known if I didn't call. Finally after contacting Verizon and having them help I received a phone just a few days before my vacation. It was a very frustrating situation.

Outstanding - great improvement from last claim we had on this account - phone replaced this time in less than 24 hours. Unfortunately last month the account owner who is medical waited 4 days - glad that has been an improvement and change’s made.

Requested a replacement phone (my screen was shattered due to fall onto cement) and received the new one within 48 hours. When I called the number to switch everything over the tech was unsure of what to do, but she followed directions provided and everything transferred over perfectly.

All was good, no issues. Phone works like new and tech was quick fast & efficient. Tech came to me at my job which was super beneficial. I have this coverage for all my devices. I am super happy and will definitely recommend to family and friends.

Thank you for replacing the phone for my friend, Anthony **, who was on my account, until recently and now he is on his own account. He's had numerous phones replaced over the past several years and Asurion has always taken care of the replacement asap. Thank you for that.

This is my first time using Asurion and I am beyond disappointed. I lost my phone, or should I say my son lost it and I go to file a claim... because it's supposed to be "so easy." My wife has filed claims before where she gets everything done in less than 15 minutes, payment and all. I go file a claim for my iPhone 13 pro max and my claim is "under review" and can take up to 24 hours!! When I already have to wait 48 hours to get my phone once it ships, therefore, I will be 3 days without a phone. That is 3 days that I do not make money.

My entire experience was great from start to finish. The entire claim was super easy to get the claim going and and the replacement super quick. I would definitely recommend. Hopefully we don’t have to file another. Liam but if I ever do I feel confident that it will be just as easy.

Terrible experience. Was told it would be a few hours for the fix since the supplies were in stock. It took 5 days because someone at Asurion made an error on the claim and Samsung thought supplies were needed and the store could not get the needed info from Samsung. It took dozens of calls and emails to get it done.

Phone started acting crazy, needed a new one desperately! 3 day turn around which was perfect considering I called while on an out of state trip late on a Friday! The process was easy and I was back up and running almost as soon as I returned home! Thank you so much!

Did a great job after first one wasn't working right and get the second one much better. :) Many thanks. :) I will recommend my friends to refer to you, guys!! Keep it up the awesome work and fantastic job. :)

Yes, I would recommend a friend. Asurion has always resolved my problem with no questions answered. I would never change my carrier. I've been with Verizon since 1996. Best carrier in my opinion. Great job every time I contact you. I'll stay with Verizon.

It all went as planned. Very pleased that the replacement phone arrived the next day. I uploaded and transferred my data and then moved it to the new phone. It took a while to upload to cloud but it all appears to have transferred.

Was late, but fixed my phone pretty fast. Very polite as well. He did call after he finished his appointment that was an hour away, to let me know he ran into an technical issue. So giving 5 because he still came and was quick.

I've had to use Asurion multiple times. Thank you guys for always being prompt, well prepared and very friendly! I especially appreciate the fact that I can schedule my repair basically anywhere. I've yet to have a bad experience which is great!

Representative on the phone was very knowledgeable and pleasant. She listened to my problem with my phone and instructed me with I needed to do. The phone arrived the next day and the instructions for setting up phone were clear. Great customer service!

The company was easy to work with and they made it very simple to deal with. Also, the Verizon salesman, Manny at Verizon, Springfield NJ made everything seamless. The envelope provided and the instructions in sending the damaged phone were simple and easy.

Phones are always replaced in a timely manner. Phones are replaced most of the time with the same phone or upgraded phone. Phones are sent back in a timely manner. I was having issues with Verizon home protect but for my phone lines it has been phenomenal! I will continue to use Asurion for future purposes.

Friendly fast and affordable. Will be using again. My phone had a cracked screen and they took care of it in a little over 2 hours. I shopped in the area while they did it. My phone still acts quirky but I just restart it every so often.

Asurion did exactly what they said they would do. I put in a warranty claim and they took care of my phone. I was on the phone for a long time because there was an issue with my tech being able to get to me on the scheduled time. Asurion made some changes and made it right. Made sure I was taken care of completely. I would recommend a warranty from them to anyone including family.

The phone came quickly and even though it took an hour the lady that helped me was great, she knew what she needed to do and was able to clearly explain it to me. It was a late Friday afternoon and she seemed to be in no need to hurry me along but made sure it was done right.

They had to keep my phone overnight, which was inconvenient because I was there very early in the day. This left me without my device for a full 24 hours. The repairs were made, and the price wasn’t bad.

Was very helpful with the process of replacing my phone. Person was very friendly and did all she could do for me. Received the phone in good condition and returned it the same day. Was very helpful and it was a good experience.

They did not have my device for same day delivery but they rushed me one out from the warehouse and I had the next morning. I would recommend your company to anybody. Great experience and great customer service. A+++ for you guys.

If I take a phone to the Verizon store and they say it's broken, why do I have to prove to Asurion it's broken, and every time I ask why I am told it's the process. Took 4 weeks to get a replacement because of the PROCESS due to me and my son being in different locations. YOU ARE TERRIBLE, EVERY PROCESS ISN'T A GOOD PROCESS. You have trained your staff to only answer it's the process....Terrible!

Was an easy process for this first timer. Claim for was easy to do & instructions were clear. Less one star because it’s hard to reach them by phone with questions. But when it comes time to return broken device, they have no problem calling you multiple times a day asking if it was shipped.

Very satisfied with service. Quick service. Reasonable price. Easy to do. Works great. Will recommend to anyone. Saves money. Phones are expensive nowadays. Can’t afford to buy if screen gets cracked so get insurance to cover cost. Get insurance from Asurion and you will be covered. They do a good job. Fixing phones.

The Asurion representative that came to my house was awesome. He was very polite and he provided the service extremely quick. He came into my house to get my phone and then worked on it in his service vehicle. I was so happy with this service. Highly recommend!

Got my son's cracked screen repaired. uBreakiFix was good and fast and after screen was repaired We haven’t had any touch screen or other issues. Just having to correct device ID wasn’t available online and I had to call to get Asurion rep to helm which it was a bit inconvenient for me. Asurion representative was helpful.

Replaced my non working phone and helped get it set up. Very quick response on the replacement. Thank you. Woohoo and thank you again. Hopefully I won't need y'all again too awfully soon. Have a great day.

I received a refurbished phone, and did not realize the lens was cracked until I took pictures and they were blurry... I spoke with a rep on the Asurion app.. That conversation. Was never documented. I had problems with the phone charging and turning on (I was on vacation) and was not able to use my phone.. I called Asurion from a work phone and explained this to them.. They told me that I would have to pay 200$ again for another phone because I told them the lens was cracked, and they void the warranty after 7 days... And it had been past the seven days now...

I call to see if I had insurance on my phone I did. She answered any question I need and even better told me they can come to my home and fix it. The person who came to fix my phone was very polite, he called to let me know he was on his way. Everything went great.

Thank you for such a timely response and easy process. Customer service was efficient and the entire process was very clear. I will not hesitate in recommending your service to others whenever possible. Thank you very much for all of your help.

Richard was the man from Asurion that helped me set up my phone and was very nice. He was very helpful. While waiting for my phone to setup we talked about the weather and where he was located. He was very professional with his job. He was also very polite and very helpful.

They did a very great job at assisting me with my replacement device. Would always depend on them. I would recommend anybody getting this type of help from this company Asurion. I have used this insurance the whole time that I have been with Verizon wireless.

Awesome job. I am glad that you worked so fast that everything came in fast time. I hope if I need you in the fire that I have the same experience. I also plan to recommend you to anyone who needs to file a claim.

Happy about the quick service I got receiving my phone but after I mailed the broke phone back I kept getting emails about not having received the phone yet and I’m going to be billed up to $300, there was tracking number so why not see how close it was.

My experience with you guys are amazing. Thank you for the good customer service. I would definitely recommend you guys to a friend and families. Customer service was very perfect. Excellent. Walk me through everything. Also I didn’t wait too Long to my product to ship.

Easy and quick. Simplified instructions and great service. My son’s screen cracked at the top where the camera is located and the phone came within a day of entering the claim. Everyone is happy! Thank you! Keep up the great service online, chat, and during the exchange of products.

My phone accidentally fell and was damaged. Asurion promptly honoured my request for a replacement and in 24 hours the delivery was made. Thanks for the efficient handling of this matter. Your commitment to the protection of my device is comforting.

Could not speak to a person. I called the number they gave on the instructions and stayed on phone for 40 minutes waiting for someone. I lost the return envelope, so I sent the phone back by regular mail. Sent phone back and they still charged me $300.00. If I could have spoken with a representative this could agave been avoided. Don't need insurance like that.

Ordering the replacement phone was easy and straightforward. The replacement phone was just as I expected. My granddaughter is very pleased with the new phone. What else can I say. The experience was perfect.

The process of replacing my smartwatch through Asurion was truly seamless. Ease and efficiency was incorporated into every step. From making the claim to receiving my replacement watch. All within 24 hours..I still don't know how Asurion does it. Magnificent job!

Yes! The customer service representative was spectacular! Knowledgeable, willing to go the extra minute thus ensuring I was happy and satisfied with my order. The representative took the time the entire order was complete. Furthermore, Verizon has been a great company over the years, however without Asurion being there to assist with returns, replacements Verizon will not be a complete company.

They switched my phone due to the screen was cracked. Everything was done perfectly. I would appreciate if there was no fee. I believe the amount of money that the insurance is and the phone is that there should be no deduction fee. Thank you.

One of my account members lost his phone. The process with Asurion was relatively smooth. I had to re-upload some documents but apart from that, everything went smooth. The approval of documents was quick and my friend received the phone within the next business day.

I dropped my iPhone and broke the glass face. The entire Asurion experience was seamless, including filling out the online forms. The repair vendor gave excellent, efficient and fast service. I could not be happier with the results. I would recommend this insurance coverage.

Phone came quick and activated fast. But the phones are too expensive. For what we have to pay for insurance every month the phones should not be that expensive. Needed the new phone and didn't wanna upgrade yet. Thanks for sending and activating fast though. Just go down on the prices.

Easy as pie & problem free. I received my replacement & got it updated with the old SIM card. Returns were a snap with the USPS, the man at my post office also provided me a receipt. No problem at all! Hopefully I won’t have to use it again.

The agent was clear, helpful and the transaction was completed in two days. I was advised at the Verizon store that the damage to the phone should be covered by Asurion and true to their word, it was. Thank you for all your help and speed.

The process was Quick and just hard to upload info to get claim done but it was ship in a timely manner and easy to set up. Thanks for all the help. I'll will bE doing another one soon claim soon. Have broke another one.

Asurion provided great service, our issue was resolved quickly and painlessly. The location was near us and the man behind the counter was kind, explained the process, and we were on our way within an hour. We are so grateful!

I had used my insurance for a replacement of phone, new phone was shipped in as expected. Was able to transfer all data to new phone, changed the number to the other phone and switched lines; everything was taken care of.

My phone was stolen at a music festival. First time ever losing or having to replace my phone. The process of filing my claim and getting the new phone was extremely fast and easy. Extremely thankful to have had this peace of mind. Thank you

I was pleased with my experience. It was nice having the repairman come to my home and doing the repair here. My phone looks and works like new. I was also pleased with the price. I was expecting it to cost much more.

Left my phone on the bed of my truck. Drove off and Lord knows where it landed. I am certain it was ran over. It was easy to file the claim. The phone came as promised maybe even sooner. I am glad to have had the insurance otherwise I would be without my favorite phone ever.

This is the 2nd time I've had the same Technician & I have to say, she is fantastic....Quick, thorough, & friendly. Pulled right up in front of my office, and she was in & out in 20 minutes. Paying for my Asurion insurance was an great decision!

Asurion is a great added benefit to my cellular plan, it is worth every penny, fantastic customer service, highly recommend this added service to anyone who asks. I don't know if I could afforded a new phone if I did not have this added coverage. Thank you Asurion.

This was a smooth process that was quick and easy. A form was filled out online and my replacement phone was sent to me in a quick time. A self addressed envelope was also included that had all of the return information included. The phone was mailed back and my new phone works great.

The service was good but the device was faulty. I ended up getting a different phone because, I was not going to spend another 90 plus dollars to get another phone less than 6 weeks after getting one. The screen went bad. Could not see anything on the phone.

I dropped my phone while on vacation in Fla. It to be replaced. Called Asurion to see if it could be shipped here. They were able to replace it and ship to me quickly. Made my trip very happy so I could take pictures and talk to family back home.

The cell phone fell, was cracked and not touch sensitive! It was required for work. Before it stopped working we received the new iPhone 13 ProMax. Awesome instructions to transfer contacts, emails and work information was within the box that we received by FedEx.

I was very happy with the guy that came right to my house to fix my cracked screen the first time. The second time they didn't have the screen in stock so I had to go to a store, but was also pleased with that experience too. They fixed it in less than a couple hours. Also, got a new battery as a bonus.

It was hard for me to be without all of the options of my cell phone because I work all of the time from the phone but thanks for being so quick to rectify the situation. I received the phone the next day and just needed to set it up.

Took a while to get here but all in all excellent service. The sd card that was sent wouldn't fit in new phone. Used old sd card from old phone. Plastic screen cover didn't last long. This is the second time I used Asurion.

I received my replacement very fast And the model of the device was the same as before or, actually actually it was one model newer. The process was pretty straightforward and simple and simple and the customer service was great.

My son's broken phone replaced. Easy process to order and pay for the replacement, which was the same type as his previous phone. I also received good instructions on how to return the broken phone in a prepaid envelope, which helped a lot. I was able to do the entire process online, which I also appreciated. Since my son is not the best with his phone, I like having coverage through Asurion.

I had to return my replacement phone twice. I had to deal with customer service on both occasions to try and resolve the issue. Both times, the person helping me was excellent. I got my phone replaced and am happy with the service. Thank you.

A broken phone can be a nightmare being we are so dependent on these devices. The Asurion replacement and return process of my phone was a very pleasant and simple experience. I would recommend the service to anyone being these phones are so expense and fragile.

Had a hiccup with the first delivery of the phone replacement and I made a phone call to the service center regarding receiving the wrong replacement. This was issue was corrected ASAP and had another phone delivered the next day.

I had not used this service in the past, so I wasn't sure what to expect. The instructions were clear. The process was easy and the equipment (Apple Watch) showed up the next day. I was please with the experience.

I got my replacement phone quick, and was able to transfer everything over really fast. My screen was cracked on my old phone and I wasn't ready to upgrade, so the replacement plan was affordable and the perfect option for me

You always do an amazing job, timely mannered, always get a response if I have any questions or concerns. Keep on doing a great job that you are doing. I have been a continuous customer with Verizon and with this add bonus including betters the deal that much more.

My phone was damaged beyond repair. I contacted Asurion and they advised they would replace it with a reconditioned phone for $234. I ordered it and received it and returned the damaged one. Then I found out from Verizon's website that I could have bought a reconditioned phone identical to the one from Asurion for $20 less money. I have been paying $16 a month insurance. Asurion made out like a bandit and I am not a happy camper. I will post to customer reviews.

Had a great experience. My daughter‘s tablet was stolen at her birthday party so I filed a claim online and received a replacement tablet in two days. Did not have to speak to anyone or go back and forth calling representatives.

We had a Broken phone and you guys fixed it in a timely matter. I appreciate you, my son was happy to have his phone back and fix extremely fast. It was a fast process and very kind. Thank you again. Muchas Gracias!

The entire process was amazing from start to finish, no worse feeling than to have your phone shatter a week before going on vacation, but with the team you all have I was able to replace my device with no hiccups right on time.

Delivery of the new phone was fast. It worked great. My daughter sent her damaged phone back in the box provided. This is our second kid who has had a phone squashed--and Asurion came through both times. Worth the $.

Great Job. Losing a phone is the worst but Asurion was good and got me a replacement within 48 hours. In the future, I am hoping for a way to get a replacement the same day. Overall, experience was wonderful and I was back up and running pretty quick. Thank you.

After posting on social media issue was resolved.

Broke screen from a drop. Replacement came fast. Easy to switch. Smooth transition. Would recommend friends to use Asurion. Was able to get the same replacement as what I had. Very convenient that a return envelope was sent with to return.

The customer service was very helpful and guiding me through every step of the way. I had numerous issues with my original phone and then the replacement phone. I was very thankful that customer service was able to help every step of the way.

My latest experience was great. My phone was damaged and I contacted Asurion and the phone was replaced with no problem. But, I had contacted asurion in January in regards to my daughter's broken phone and my claim was denied. The reason did not make sense to me. Something about it being a lost or stolen phone which was absolutely not the case.

The service was great and every representative was awesome and super helpful. I would and will continue to use them as an insurance plan. No one else does better. All the staff was helpful. They cares and made me feel appreciated.

The phone that we were replacing was on backorder and they resolved it fast by offering to reimburse us for the phone. Luckily the phone was back in stock and sent it to us right away. Received the phone and was able to return the other one without problems.

Highly recommend. Knowledgeable folks, they give good advice. Claims are hassle free. The website is informative. Agents know how the products work. They also give guidance to improve the usage as well. Highly recommended to friends and family. I wish the home plus Also contains the mobile coverage. I do know they have appliances coverage but haven't tried yet.

New upgraded phone for $29. Hard to beat. Service and product support were excellent. New phone was delivered quickly and packaging was great. Return of old phone was easily facilitated. The entire process couldn't have gone much smoother. Recommended Asurion.

Replaced my phone with a refurbished phone that was not very good. The battery loses its charge rather quickly and there were problems pairing the replacement phone with Bluetooth. Conversations with customer care did not result in me receiving another replacement, which is what I asked for.

My son’s phone broke and once we figured out the online claim process the rest was simple. The phone was there in just a few days and connecting with Verizon Wireless made the connecting and data transfer easy. The deductible was a bit much.

Phone screen cracked after one month of use from a very short distance. Since it is a foldable screen it made the area where the screen was cracked unresponsive. I went to both Verizon and Asurion to see if there was a way to not pay $300 dollars in a deposit. Both of them said that was what I had to do so I did it. Later I was going through my email history and discovered that I received a promotional email from asurion when I first got the phone that advertised "Unlimited screen repair for $29 dollars". I was never told about this until it was too late.

Been paying for this service for 12 years. When I needed it you sent out 2 old broken phone. I ended up just exchanging for new phone at Verizon. Not sure what I've been paying for other than 8 hours of my life switching phone apps and pure aggravation. I don't have your service on the new phone. I cancel service on the other phones or my plan and my family has done the same after seeing what I went through. Why are you even in business to take money month after month then send out a old broke phone. Waste of money!

I am supremely happy with the turnaround time for my claim over a weekend, having a new phone in hand by Monday. The return process for the damaged phone was simple, using the provided mailer. Follow-up by Asurion has assured that I am pleased.

It is very easy to file a claim online and they have your replacement phone or other device sent to you in 1 to 2 business days! Will definitely keep using Asurion and recommend to all my friends and family!

Tech arrived on time fixed my phone, very professional and fast. Did a great job. My phone has been working great no issues with my screen anymore. Asurion did a great job with this fix. I would recommend to others.

Wonderful tech. Came on time and worked incredibly quick to fix my phone. He was polite and professional. He was even nice to my cat who seemed to adore him. I appreciated not having to sit around waiting until the end of the allotted time before even hearing from somebody.

Very satisfied. Although the directions to startup were confusing and I needed help from my younger niece. I haven't had a new phone in 7 years. Thus lacking in the latest technology. Love the phone. Some of the software needs tweaking.

Quick response. Great support. Very pleased with service. New phone came next day and I was guided through download procedure. Everything transferred except my photos. Would definitely purchase this service with future phones. Packaging was safe and secure, including return shipping envelope.

My Phone was lost or stolen on a Saturday, I had new phone on Monday! This process was an Easy and quick transaction. They made me feel completely comfortable about my phone and it’s content being kept safe. I would Strongly recommend the insurance plan from Asurion.

I cracked the screen on my iPhone. Before I paid to have the phone fixed, I called my carrier to see whether I had any kind of warranty. They reminded me that I had purchased insurance when I bought my cell phone and that I only had to pay $20 to have the screen replaced. The repair process was very easy and fast. I was so grateful to have this insurance.

Great service overall. Helped me with my situation and fast work in getting phone fixed. Experience no problems and great prices. Would recommend getting Asurion on future devices. Since I going into the city I was able to go in store and got to me quickly.

Bought an office chair from Staples, paid for the Protection Plan. When I actually needed to use the Protection Plan six months after I bought the chair, I couldn't get any help. I was told it was Staples' problem. Staples directed me back to them (just like Asurion's brochure says). Asurion then said it was La-Z-Boy's problem, but I can't get in touch with La-Z-Boy - and I didn't pay La-Z-Boyfor the Protection Plan. After a month of trying to get this resolved, Asurion said they couldn't help because I don't have a La-Z-Boy claim number. Don't spend the money on the plan - they won't help if you actually need to use it.

Technician was amazing, respectful and very timely, I wasn't sure how the service would go; But it was great and convenient! The tech actually came early and the device wasn't available for service, yet he came back to complete service without encouragement!

Prompt and quick. Super easy to work with. It always amazes me how quickly they can repair our devices. I'm so thankful that there is this benefit to having insurance. Gives me some peace of mind having 3 kids with their devices as well. Thank you!

I thought $189 dollars was a little steep since I had been paying insurance for almost two years. If you add in the insurance I paid and the $189 it was more than a new phone cost. The service was fast and easy but I may cancel the insurance and just save that 15 bucks in a special account for a new phone when I need it.

I was passed around for 2.5 hours before my phone was replaced. I spoke with 7 different people and had to go through the same process with all 7. The final 8th person was the most helpful and finally got my warranty processed.

Very good experience, replaced my damaged device promptly and assisted with setup. I received an upgraded tablet because a comparable tablet to the one I had was out of stock or not available. Good experience. Would recommend to others, good to have your devices protected.

Phone had to be replaced. Asurion did it QUICKLY and very inexpensively!! Impressed with the coverage and the website is very user friendly, too. I personally have Verizon with Asurion. I hope it works as well as the business version, if I ever need it - LOL :-) Thank You again and have a great week!!

Quick and easy fix to get a new phone screen. The old one was shattered really bad. The tech arrived in the time frame that was scheduled and fixed the phone in a very timely manner. Thank you so much.

I am very happy with the service and am very appreciative of the help we receive each time. The only issue I have is the inconsistency with how to report a claim. Twice before I called and was directed to log the claim via the website. This time I went to website only to be routed to log the claim through the phone.

Broke my phone after paying $15 a month for almost 3 years for phone insurance. They sent me a used refurbished that the glue they use to attach the front glass was faulty. They sent another... Had to put a case on to keep my 2nd used refurbished phone from the front glass falling off. Glass became detached within 3 days of receiving from Asurion both times. These phones have not been dropped, touched with any liquids or mishandled in any way. They blamed me for it. I will not be continuing to pay insurance for such subpar refurbished phones anymore.

Service was excellent - seriously - I submitted a. Liam for the broken camera lenses on my iPhone 12 - and everything was resolved in less than a week. Returning my broken phone was so easy. There was an envelope to return the phone in already addressed and no postage fee. Thank you!!

Very pleased with Asurion. Got my phone in a couple days and was back at it with my new S22 phone. Love it. Would recommend it if you have a broke phone or one that has water damage like mine did. You should use your insurance. They will get you a new phone quick.

You took care of the problem. Very satisfied. With a business I need something reliable and ready to go. Only had to pay $19 for a broken cell phone screen. You can't beat that at all. You have a customer for life now.

My phone was fixed in no time. Though I hope not to need services often, I’m glad to know you are there. The gentleman that came to do the repair was very professional and polite. Even polite to my pets. Thank you.

Handled fast and all online. Device shipped in new. Versus refurbished. I was happy they sent it with a stainless steel band and charging cord. I got my new watch and set it up relatively fast. Merged with my account seamlessly.

Website was easy and quick to use. Phone came in three days even tho I paid for quicker delivery. It was over a weekend so that is understandable. The deductible is way to high priced. I believe the deductible should be less than I can purchase from Amazon or eBay.

I sent in a phone that had a cracked screen which was unable to be repaired, so I was sent a new phone for $189. Everything went smoothly and quickly. The person I talked to was very personable and helpful. The only downfall was that I had sent the case with the phone and didn't get it back.

Absolutely awesome!! Repair guy showed up at my house, took my phone into his van/workshop and no more than 15/20 Minutes later my phone had a new screen just like new! Can’t get any better!! It’s definitely worth the price!

Tech was very polite and knowledgeable. Very professional. He showed up at my house and installed a new screen in my driveway. Best service I've ever received. Very convenient. I will recommend this service to all my family and friends.

It was an excellent experience. Quick and easy. They resolve the problem in no time. They sent a repair gentleman out to the house and when my television could not be repaired they sent a brand new television to replace it. And it arrived four days after that.

I lost my phone, a neighbor found it on a Friday, damaged, and Verizon told me how to file a claim. It was quick and easy to do online. On Monday, I received a lovely new phone, exactly like my broken phone and I was able to retrieve my data. Sending in my damaged phone was very simple. I am so glad that I have insurance!

Great and fast service. Same day screen repair all for 29 bucks! I can’t imagine how other people take sometimes up to a week to fix their phone by sending it in. I have always gone through Asurion!!! Thank you for being there.

I forgot who I talked to l. But she was the most helpful person ever. She made everything so easy and was super polite and friendly. If you can look her up the lady who helped with my case. She deserves a raise.

Asurion is awesome. No problems with my claims. The workers are willing to help always. They work 24/7 for you to do what you need. The experts knows their job and you can count with them for any issues. Talking to Asurion is like talking to your own family..

I dropped my phone and my screen cracked. I made an appt for a tech to come to my house to fix. I was provided with a two hour window for arrival. He was on time, called when he was almost there and also upon arrival. I took my phone out to him and he had it fixed in about 15 minutes.

Very smooth transition to my new phone. Thank you. I received my phone within 24 hours of contacting Asurion after my phone was damaged and I could not even make the phone work or see the screen. So glad I had the insurance program.

The Asurion aspect of my new phone transaction was flawless, professional and I highly recommend it. Asurion was expeditious, accurate, courteous and seemed to truly care that my problems were resolved. With my Motorola phone failure, I was already stressed to the max with lost data, failure of my carrier and their representative Cellular Sales and frankly the only bright spots were my attending agent at the Oak Ridge Verizon store - Kayla and Asurion.

Needed a new battery. Only able to replace the phone. Extremely expeditious, received the next day. Took to Verizon to activate. Very happy with the phone and the service. Strongly recommend Asurion and Verizon. Bought an iPhone 13 pro due to the positive experience.

If I could rate my experience zero stars I would. I dropped my phone and broke the screen. Asurion sent someone to my house to fix the screen which they did but during the fix the repair man hit something internal in my phone rendering the phone useless. Called them up from a local Verizon store. They sent a new phone and the very same morning I returned the broken device. I have an email dated 04/02/22 stating they received my phone only to have a threatening letter come to me 04/17/22 stating they never received the returned phone. I don't know yet if the drama is over. I am not one to complain but this entire experience with Asurion sucked.

Great service and a streamlined process. We had a replacement device in less than 24 hours. We have now upgraded our coverage to include all of our devices in our household because we see the value in the product. We also have purchased Asurion coverage on a new kitchen appliance.

TOP-NOTCH SERVICE: Arrived in time promised. Packaging was adequate. The process of filling out claim was very user friendly. Instructions to help setup device were included. Also reminders to return device by certain date were very helpful. Great service as usual.

I really appreciated the fact that Asurion was willing to honor the warranty from my last replacement and replace the device without charging a second time. That tells me they keep their word and have good integrity. Keep up the good work. I would definitely refer Asurion to other customers. Excellent job! Great customer service!

It took less time to order my new device than I thought so the whole experience was very painless and a lot quicker than I thought it would take. So on the whole I was very pleased with how things went in this process.

Got replacement fast but had to go to the Verizon store to see if they could get it connected to the network. They could not get it to connect to the network and had to send me another one. New replacement works fine.

Went to Verizon and they gave me all of the contact information. Great initial customer service with Asurion. The replacement arrived the next day.. Called technical support. They were excellent. All data, applications and pictures transferred. Recommend this coverage for all customers..

Great service, consistent and polite every time I need help. I will be happy to continue your service and buy more devices in the near future. Would like info on setting phone to be able to get Gmail on other phones. Is this possible?

The delivery went well. The phone rep was understandable. Thank you again for everything. I just want to know why my bill has been lowered. I was told my bill was supposed to be 185 this month. Please let me know thank you.

Great service. Replacement was easy to do. The firms were very simple and quick and submission was simple. Return of damaged goods was simple. Best service I have ever had to use. When I needed help your representative was quick to help

Fast service, but sent me 2 items that are useless and I am sure you charged me for them. 1 phone case, belt clip and 1 car cigarette lighter adapter. Don't have a use for either. Can I return them for credit?

Agent was friendly and fixed the device quickly the day after the incident for $30 and it works as well as it did new. He was communicative regarding his scheduling and worked with me to find a time convenient for both of us.

Phone with cracked screen, replaced, but deductible was $220. So my replacement phone cost me $220. Not what I expected. Could have bought a new phone, newer model for that price. The premium was $12.00 a month for 24 months. So not that great of a value.

I was very happy with Asurion. I will use them every time I need to. I hope I won't have to use them again but glad they are there to help. I tell all my friends about them and how helpful they are. Thank you Asurion.

The phone was lost and I was charged for not returning it. I paid the amount required to get a new phone so why charge me for not returning it? Other than that everything was good. The shipping arrived early.

Always fast to use and easy. Everyone is very helpful when I call. For cell and home products never have to wait for whatever I need. Love using Asurion. I always like and will recommend it to people I know.

I had issues with my battery. I went to Verizon who sent me to uBreakiFix for the repair. I was in and out of the whole process in less than 2 hours. I liked being able to take it locally to repair instead of sending it out. Thank you.

Asurion replaced an LG 5 phone that my wife was using that had a cracked screen and a chronic weak battery issue with a LG G7 ThinQ Silver phone for a nominal additional charge of less than $200.00. The phone was mailed and received within 48 hours. We called the phone number provided with the phone for assistance in getting the phone set up. The person we talked to was knowledgeable and efficient and within an hour or so we had the phone connected to the internet, WIFI, the printer, and had retrieved all of my wife's emails, photos, phone contacts, etc. Unfortunately the text messages were not retrievable but no great loss.

Upon using my insurance claim paying the monthly fee and $229 deductible. Only to receive a malfunctioning phone. I will give credit to the rep who assisted me processing my credit card. Shipping was fast less than 24hrs. But new phone was damaged causing another out of pocket amount $218. Totaling $447.00 in two days, and this is not including cost for Cases and Screen protector $99. Total $546. One would think to prevent these types of costs, you enroll for insurance through provider. Believing to be guaranteed a phone which is functioning properly. Not in my case. Very disappointed in insurance and having to spend $546.00 just to guarantee the possibility of having an active phone. Which of course couldn’t contact you because first phone had water damage and second phone wouldn’t allow me to make outbound calls. VERY DISAPPOINTED!

Excellent customer service provided by customer representative and technician. The timeliness of customer representative setting up the appointment was expedient. The technician actually came to me to repair my phone as he was very professional, thorough and timely with the repair.

The process was very quick and easy to do. I got my new phone the next day after making a claim and returning my old phone was a breeze. Everything was simple and easy from start to finish. The people at Verizon took my old phone and switched it over to the new phone.

The replacement phone arrived quickly. It worked perfectly and there was no problem returning the old phone. Everything was handled quickly and efficiently. I hope I don't have to use Asurion again but I am confident it will work out if I do.

The Asurion people were awesome to deal with. My phone was stolen so I was a wreck. They were great responding and received my phone next day. The tech help was super setting up activation. Thanks again Asurion for your help.

I experienced both a quick replacement process for my water logged phone and a super-speedy delivery. Thank you Asurion! I highly recommend your service especially for providing a replacement at a very fair price. I recommend you without reservation. I cannot imagine not having this service option.

Fast turn around time and easy submission, love the return envelope the process was great, Assistance was awesome and easy to follow. The product recieved was comparable to what was lost/damaged. I really enjoyed the Asurion experience. I hope I do not need to use asurion again but if I had to I am reassured to have a positive experience. Great, great, great experience.

It was a fast and easy process. The technician that came out was very friendly and professional. He made the whole entire process easy to understand, and was able to answer all of my questions. It was a great experience overall. I would highly recommend to anyone that wants to file a claim for their phone!

Fast. Perfect communication, very happy with the whole process. Easy to file claim and get in contact with them. I'm very happy with it all. I'm glad that I got the insurance on my phones. Asurion is very helpful.

I had a issue where while moving my desk my desk slipped and cracked and bent the corner of my tablet. Events passed and I wasn't able to sit down and make a claim until the following month (reason why I tell you this part is important later). I contact their support. Tell them about my claim, they say an email will be out in 30min to 4 hours, but 3 mins later I get an email saying my claim was denied, which in chat they told them what happened and they told me this should be covered. Chat cannot tell me why it was cancelled and said it's probably a bug and I had to call the telephone line. I call. The person says that's weird and everything should be set and there will be an email in 30 mins to 4 hours. 24 hours later I get the email saying to submit documents. I wasn't told I would need to resubmit everything I just told this person 24 hours ago again.

Submitting my claim online for my broken tablet was extremely useful. The step by step directions were very easy to follow. Once the tablet was in stock shipment was fast and efficient. I had no complaints with any part of the service.

Replacement phone was received quickly, instructions for porting info from broken phone were understandable. The return envelope worked well and I am fully satisfied that I have Asurion to cover all of my electronics. Highly recommend Asurion to others looking to insure their electronics.

Created claim for screen replacement. The store would not accept the phone due to a crack found on the back of the phone which resulted from the batter exploding due to heat. Though the phone was under warranty as it was less than a year old, had to pay $250 for a replacement refurbished phone. The representative at the store gave me false information when refusing to repair, told me the data transfer was free and no appointments were needed. When I got my replacement phone and came for the data transfer, I had to wait 45 minutes before being told the claim did not include data transfer assistance which cost an additional $100. Biggest waste of my time.