Asurion Reviews

Very happy with the service. Got my phone within 3 days of ordering and very happy with the quality. Would appreciate it being made clear in the beginning that the phone is refurbished and some parts are not made from Apple. You can feel the difference in quality but otherwise very happy.

The replacement of my son's phone that was damaged was quick and easy! The instructions were easy to read and understand. It was nice to have the prepaid envelope to return the damaged phone and I really appreciated getting an email as confirmation that the phone was received back.

Asurion was supposed to deliver new phone on Saturday between 5-7pm. No show, no call, no email, nothing. Could not reach them at their 888 number. Could not get past the "enter phone number" requirement to speak with a human. It did not work. Finally was able to reach them through a Verizon representative. I have had other problems with this company in the past. All related to poor service and contact issues. Note that just because your carrier bundles and makes this insurance available, there are many other options. Just Google cell phone insurance. There are other companies who do this.

The whole process happened so quickly. I filed the claim and the phone came the next day. It was super easy. I really appreciated the reminders and confirmation when they received my old phone. I would definitely recommend it to a friend.

Even though Asurion was out of my model of cell phone they were very helpful depending on whom you were dealing business with. I called a few times until the right person would deal with me. I'm a savage! 1st lady I spoke with was a pro. I couldn't of asked for better person to help me.

They fixed the phone easily and well, however it took an hour and half longer than they said it would and the guy at the front desk took a long time to come out to the counter and didn't remember me at all even though he saw me one hour prior to me coming back in.

The service was fast and done perfectly. The repair technician was able to meet me at my convenient time and even was able to show up to my house to perform the service. I had no problems afterwards with the device whatsoever.

I had a horrible experience!!! My phone was broken! So I called Verizon they tell me I could fix my phone at a local shop and they would reimburse me the cost of the repair since I have insurance!! And that it was only $50.00 for my deductible.. I called you guys Asurion! And that Operator told me..” that the statement that the Verizon lady gave me was false!! And my deductible will be $229.00 but to look on the bright side because now that I paid my deductible of $229.00 that my phone was now paid off and I didn’t have to pay for my phone monthly anymore! I asked 4 times at least, "Are you sure?? Because I don’t think that’s how this works". She reassured me every time. I asked by says yes every time. So I call Verizon back and tell them about the lady I talked to at Verizon prior to talking to you guys..

Fast replacement. Service was quick. I was able to upgrade my phone for free due to my phone being out of stock. Customer service was very helpful and friendly. I have and will again advise all my friends and family to sign up for Asurion.

The experience with Asurion was great. They were prompt in replying to my questions, and patient as I was gathering my information. I couldn't be more satisfied with the respect that was given to me as I was explaining what happened to my cellular device....

Samsung Fold 3 screen broke at the crease. New Samsung S22 in my hands the next day. Had to call for help with set up. Other than turning the new phone on and tapping allow a couple of times. Back up and running in minutes.

My original phone is not the same as the replacement device I received. There's are differences between the Note 20 Ultra 5G from Korea and the replacement from China. I wish they would've asked before sending it. The representative was helpful in assisting with my set up considering I wasn't able to retrieve all of my information.

Easy to submit claim and incredibly quick ship time for replacement phone. Very easy to get through to a rep in customer service and good instructions sent with phone. Great customer service to troubleshoot and finish phone set up. Rep was very patient.

The first replacement phone was received and the refurbished phone faceplate fell off. I went to the local Verizon store and they gave me the number to Asurion which I called from my house phone. I explained the situation as I had only had the replacement phone for a week. Since the current model phone was not in stock, my phone was upgraded and shipped to my address. The 2nd replacement phone was worked great.

Quick. Easy. Fixed my screen in a short period of time same day I filed the claim. The staff was very professional and got me taken care of quickly. I would definitely recommend this service to everyone. Especially my fellow customers.

Scott was great at fixing the phone. He knows his stuff. It was cool to watch him fix it and nice he can go to you. Thank you Scott! Thank goodness for insurance too. He explained a better case would help

Found the process to return my phone quick and user friendly. Had no problems with the return, I am pleased with my new phone. It works properly and it arrived expeditiously it continues to work with no issues. Thank you so much.

I came to Asurion before work needing my phone fixed asap and they kindly helped make my phone brand new in about an hour and a half. I will definitely be doing this again if need be or recommending this to a friend. Thank you!

I had a cracked screen on my Samsung S8 phone. It was easy to contact Asurion and pay the deductible. An appointment was set up for the repair person to come to my home. She texted exact time and I brought my phone to her car. She replaced the screen in a few minutes and also replaced the battery while she had the phone open. Repair looks good and I am very satisfied and greatly appreciate the new battery.

The claim process was very easy. The form was very quick and easy to fill out. We received our new phone on time just when they told us to expect it. The services was very streamline and appreciated. We highly recommend Asurion Insurance service.

We had 4 phones go bad in one month's time. 1 broken, 3 quit working. As a hospital dealing with emergency issues, we can't afford to have our phones down for a long time. The first 3 were replaced immediately. On the 4th phone the representative was going to put it on a 24 hour hold so we just went and bought another phone and had the data swapped.

I had to have 3 Gizmo watches sent to me. First one was set up on a different account. Second one didn’t have SIM number. Finally the third one worked. I spent at least 8+ hours on the phone between the 3 gizmo watches. I had to send the first watch back before I could get another sent. When I received the second watch I had to be verified (which I was supposed to get an email stating I was). I never got the email so days later I had to call back to get the third watch sent to me. Every person I talked to stated different things. They just have all been trained different. I even got hung up on an employee after 1 hour of speaking.

Glass broke and repair was needed. Tech was fast and professional. She went to my home and repaired in her mobile vehicle and brought it back in a timely manner while I waited. Repair was fast and simple and convenient. This was the first time using this service and I was pleased.

Asurion did everything they could to help me with replacement of my lost phone so that I could get my replacement very quickly, and were very helpful in getting it on and working even though my phone had been turned in but was broken anyway. Also I think her name was Heather at the Verizon store in Statesville NC. She's the manager and was very helpful and concerned to make sure I got all my numbers and stuff transferred so I give her a 10 and a big thank you.

After reporting my phone lost it only took one day to receive the new phone. Very quick service from Asurion. It's good to have insurance on your phone for lost or stolen or damaged. Insurance is affordable and necessary.

Asurion has ALWAYS promptly provided needed replacement service. It was much harder this time, tho', to get the new phone set up, because the thief/hacker who had stolen the phone was able to keep access through the original phone, and took over contacts and apps. Some of the hacking issues were beyond the capabilities of the excellent Asurion agents!

It Was very easy to submit a claim online. Uploaded documents and pictures to their website, got my phone replacement within 2 business days with a paid return envelope so I can send my damage device also. No problems I experience during this process.

Everything was great!!!! I got a replacement the next day so I wasn’t done without a phone. You all are the best. The customer service was awesome as well the Rep was kind and made me getting a phone replaced easy.

I wish all companies were as efficient and fast as Asurion. Would DEF recommend to friends. Problem taken care of right away and phone delivered the next day with no hassle. Asurion did what they said they would which is so rare these days.

Received my replacement phone quickly, within 48 hours. The process was easy without any hassling or problems. I am happy with my phone and happy with your service. I would recommend to a friend. I appreciate the whole experience and thank you!!

Service for receiving phone was super fast. Had a little problem with SIM card, it was defective and had to use old one. Maybe Asurion should send two cards per order because it got a little frustrating when I was trying to activate the phone,

Great, customer service when called for assistance to setup and transfer all data to my new phone. Also if gave special instructions on how to transfer contact, photos and data. How to setup and save contact and photo in cloud. Professional, pleasant and understanding my concerns

Long wait times, several disconnections, and I had to pay off my old phone before I could get a different one. Oh, and let's not forget you jerks had to have my credit card number to ensure I'd return the defective phone you sent. What a ripoff. I'll never buy again.

Broke my phone and they had one to me right away. The only thing that is frustrating is the dang find my iPhone thing for iPhones. But that's not their problem. It's Apple's. But when I called to try to figure it out the lady on the line was super helpful and kind that I had a screaming baby in the background.

Fast response and great customer service! We have used Asurion several times and I’ve always had a great response. I would highly recommend! The first phone we received had a problem and we were overnighted right away with a replacement phone that worked perfectly.

The attendant was Friendly, knowledgeable And very helpful! My claim was handled very Fast and I felt well informed.. I will continue with a Asurion Contract as long as I own cell phones. I like the fact that there are other services to take advantage of. Louis

I was a very happy customer at the assistance and quickness of Asurion. Thank you so much for the help you provided to me. It was easy to file a claim and receive a replacement as well. I would recommend to my friends and family.

This was a great experience! It was very easy to navigate their website and get everything in order. Delivery was very fast and I was hooked back up and running in two days. It was really worth it to have this! It comes in very handy when cellphone tragedy strikes!

Started off great. iPhone screen broke and contacted Asurion to get the process started. The CSR was great (or so I thought) the process was easy to start and I was assured I would get a check 10 days after they got the product. Well they got it on May 4th, on May 25th I contacted them and they were sorry for the issues and they would escalate the problem. I would hear from a supervisor likely in 24 hours but no more than 2-3 days. On June 2 I contacted them again and got the same response. I escalated my demand for answers and was up with the supervisor who processed it right away and I got my Gift Card (not a check as promised) right away.

Quick & professional service. Would recommend to family & friends. Couldn't beat the price of the co pay. Totally worth having insurance. Came right to the house & repaired my phone. Very very convenient. Definitely worth every penny I paid for insurance.

Great service. So easy to work with. Was super stressed about breaking my 5 day old brand new phone but having this made it so easy and relieved some of that stress. Had the phone the next day and literally was missed a couple hours of service. That's it. Great. Great! I would recommend!

Did not think that I would be able to get electronics fixed. Overall great experience. Happy that we were able to get this resolved in a timely manner. Did not take long at all. I would refer Asurion Home to anyone.

On time and great service when they assist very fast. So sufficient and reliable. Very trust to rely on for any incident happen that unexpected. Great recommendation for a friend nor anyone to use this protection services. Affordable so far and brings happy especially when you desperate to have your replacement right away.

I bought an iPad as a graduation gift for my son several years ago and bought Asurion insurance, just in case. It's rolled into the Verizon bill monthly so I don't have to pay separately. Just as I was thinking "oh time to stop" my son dropped the iPad on the kitchen floor shattering the screen completely. It was easy to go to the Verison website that linked me to Asurion and after answering a few questions I was able to get a replacement quickly. Asurion sent complete instructions so he was able to transfer Verizon service from the old iPad to the new one.

I’m glad I made the decision to replace my phone with Asurion. Their delivery service was as quick advertised and best of all, the setup process for my new iPhone 11 was nice and simple. I have no complaints whatsoever.

It was professional and quick. The tech explained everything before starting the process. He took the proper amount of time to do the job correctly. The phone came back as new. Everything work as it did before it was damaged.

Superb, easy to process to follow from start to finish. All it took was to follow instructions online to create a claim. One stop to the drop off the laptop at the store. I received my laptop within 2 weeks all fixed!

I cracked my screen and needed a replacement asap. Everything went great. This was way better than dealing with those folks at the mall. The representative they assigned me from Asurion was on time. The deductible was just right and the phone was fixed promptly and most importantly, done correctly. Thank you for making this experience painless. Greatly appreciated.

Pleased with the process and the replacement of phone. Thank you for helping me with this. It can be difficult but it wasn’t. I’m an old man who found it great to be helped & given a replacement phone from Verizon.

The phone came in a timely manner and has been great so far. My only complaint is what you pay for the insurance and then when the phone dies or breaks how much you pay to get a refurbished phone sent. Didn't lose my phone, it got So hot it split in two. Not my fault.

After receiving my envelope to send my old phone back, I lost it. So I called Asurion back and explained to them what happened, they were so understanding of it all and helped me all over again. Great company to work with for insurance claimed electronics.

Took a little while to receive screen protector in the mail. I wish there was a different way to get screen protectors like they the carrier I bought it from. It’s an inconvenience to wait and have to use a cracked screen. Also it would be nice if the carrier could have put the screen protector on for me instead of having to do it myself.

Was awful. Nothing made any sense. You didn't even know what you insured and no one could get anything to work. Between you and Verizon I must have spent over 12 hours on the phone for what should have been incredibly easy. You should know your IME numbers rather than making people hunt for them or settings such that they can't be found.

After receiving the phone 2 days later I was able to get all the contacts, pics and messages transferred over and phone activated by a gentleman (Very Professional I might add) that is named Christopher and he is in Tennessee. Thank You Christopher.

I am very glad I purchased this coverage. I never expected to have this accident. The claim process was easy and I took my tablet to the service center where it was quickly diagnosed and repaired. Thank you Israel for your commitment in getting my device back in service.

Cracked back on Apple 13 Pro. Repair cost is ridiculous but luckily through Asurion cost less than half of repair cost to replace the phone with a new one. I called in, gave details and got my replacement 2 days later. Effortless and saved lots of money.

The tech was efficient, courteous, and knowledgeable. She was awesome and sold us on the Whole Home protection package. She fixed my phone screen and got me back up and running in less than 1 hour with a completely fixed screen.

I lost my phone on a Saturday. Replacement had arrived by Monday. Phone was in good condition and works great. Everything I needed to reactivate was included but I had to go to the dealer to reactivate due to some user error.

This is my second time using this service. The process is seamless. And as a bonus my phone arrived in 1-2 days. The phone, the charger and a sim card that you may or may not need. Everything there to get you started. This is a very nice service. Thanks for making it painless.

You have replaced my horrible phone now very quickly for the second time. Thank you! Wish I invested in a better phone to begin with. Nevertheless your quick and hassle free assistance has been the best part of this annoying situation.

Ran over my phone! Whole process of replacing it was quick and seamless. Asurion didn't have exact replacement available, so they sent me the next upgrade. Went from S 21 Ultra to S 22 Ultra. This phone just came out! Deductible is kind of steep, but better than paying full price.

You guys did awesome my phone arrived in a fast timing and set up was quick in easy and was back using my phone in no time at all. I was worried about sending my old phone back but I got an email within a couple of weeks.

I had no issues at all was fast at taking care of things and fast shipping it to me! The phone worked great. The move of my info over to new was easy. It was exactly what was described to me. Got it was nicely packaged just like a brand new one. Thank you! Keep up the good work

The service is pretty straightforward. They even walk you through the process with instructionals. Now, getting the phone set up might be a little confusing if you are unfamiliar with the process (aka from our older crowd). Quick, Easy, and Painless. Only issue is dealing with the high deductible PLUS monthly subscription. Which is considerably higher than AppleCare.

The process was very easy and stress free. I received my replacement phone in just two days. I took it to one of the verizon stores to get help with downloading all my pictures, text messages , etc without a problem.

Everything went as was promised. I don't know why everyone doesn't have this. We have used it 3 times. I own a construction company and have ran over my phone 3 times. ALWAYS replaced in the time promised. There have even been a few times it was delivered at 10 PM. How awesome is that?

Lost my phone at a festival and made a claim and they got my phone to me as quick as possible with no problems. I definitely liked having these guys To help me out with any other issues that I might have in the future.

Setting up the 9944 line phone was a disaster. It took way too long hours. The Verizon tech could not see it then the Asurion person helped. He knew more of what he was doing but thank god I was there to help my 80 year old dad. He would’ve never been able to do it.

Daughter broke the screen on her phone, and the screen repair costs were more than the cost of the phone. We filed a claim and Asurion sent us a new phone within a week with a way to return the old phone. No hassle.

Easy to apply and fast shipping. Thank you. Provide great service and friendly staff. I received my phone on the same day or next day. Setting up and switch my phone contacts pictures and etc. saved on my new phone.

Great, fast service and easy to reach customer service representatives. I thought the whole process was fairly painless and I really enjoyed the easy way in which I was able to send back my devices that had malfunctioned. I also found the activation process was easy. I also believe that the way in which I was notified when Asurion received my devices and them letting me know was helpful.

Had a great experience with a Asurion. They explained everything it was very fast got the new phone within two days sent the other one back was very helpful and transferring everything and it all went smoothly. We would recommend them highly and feel confident getting insurance again for our phones.

My iPad was lost during a recent trip. Asurion was quick to replace my iPad for a fair price and I received the replacement within 2 days. Although the iPad that I received is not exactly as the one that was lost, it is a quality replacement.

The process was easy and went well. But, they used UPS and they delivered my iPad to a wrong address and someone else’s package to me. Took about a week and I finally got my package no thanks from UPS. They never returned my calls or e-mails. I think whoever got my package was the one who dropped it off.

Asurion did a great job with the loss of my phone and replacing it. Also had the best service when my phone was cracked. Had a service tech show up to my home and had up in running in 30 min.. Thank you Asurion.

Easy to manage on the Asurion website. Placed replacement order and the order was shipped to me right away. The product was perfect, easy to set up. The refurbished item was in great shape. Like new. Will definitely recommend again.

I am a Senior (74yo) and had problems with the sound on my iPhone. I couldn’t hear people I was talking to, and they couldn’t hear me. I took the phone to my nearest Verizon store, and I was told that I needed to contact Asurion… I did have my phone insured with your company. I came home and called, explained my problem, and I was informed that, “NO PROBLEM”, my phone would be replaced… I received a new phone a day or two later! I am absolutely over-the-moon happy with the results from Asurion. Your company lived up to its promise, which doesn’t seem to be the case nowadays. Thank you so very much for proving that I made the right choice when I chose to insure my phone with you. I sincerely appreciate your integrity.

The screen replacement was handled quickly. This was a lot easier than replacing the phone like has been done in the past. I am seriously considering getting this insurance for the rest of the tech stuff in my life. Convenience and help with the tech might make the cost worth it.

Knowledgeable employees who provided prompt, courteous and friendly customer service. The customer service representatives went out of their way to make sure that I was satisfied. And they focused on my problem instead of trying to make a sale. They exceeded my expectations.

The only thing I didn’t like was the deductible just a little high. I thought it was fast but when you don’t have a lot of money it’s high. Service was fast. Verizon was a great help when it comes to set my phone up.

I am very grateful that I had insurance on my phone when it was stolen. Also, I was pleasantly surprised by the quick service in receiving my replacement phone. The new phone arrived the next day in my box after I reported it stolen.

Making a claim with Asurion was fast and easy. We received the new phone in one day after we made the claim! The broken phone was sent back within 5 days. We got confirmation that it was received by Asurion in 10 days. Great service!

Love the service. I have family plan and my kids always break the screen and the service is fast and amazing. They came to my house twice and fixed the phone same day. I would definitely recommend having Asurion replacing the screen isn’t cheap at all and having insurance is awesome.

You guys did well helping getting my phone replaced when I needed it. You made it easy for me to get it replaced and set up. I was having a bad day because I thought I lost most of my pictures of my mom and dad and with them both being passed it was nice to have them in back up.

Verizon was zero help. Asurion got expensive now costing $18/mo plus deductible is way high on an IPhone XS $259. I’m cancelling and getting all new phones from Apple from now on with the 2 year full protection program for IPhone 13 pro 512 for $8.33/mo. Do the math. You guys sent me a refurb for full deductible with a weak battery and god knows what else. I’m done with asurion.

So easy! The gentleman who fixed the phone was super knowledgeable, fast and friendly. He was great! Quick service, he was at my door - took my phone to his car and fixed it no problem. Also supervisor easy scheduling!

Screen breaks. I pay the 29.99 screen replacement. Screen repair man puts new screen on my phone. Notice 1 or 2 days later that my face recognition feature doesn’t work at all. So I go to local Verizon authorized retailer to diagnose the issue and confirm the face recognition feature Is faulty. So I call in my situation to be basically be told I don’t know anything and the resolve end being told I’m going to be sent a replacement. That never showed up and was too late to call it in because my 150lb dog had stepped on the back by the camera and broke the glass. So In conclusion I’m stuck with a phone I paid to be repaired that wasn’t and a broken phone that I have to pay the full replacement fee for a fully operational device. All because some people can’t do the job correctly. So absolute -10 star review. Absolute horse ** customer service.

Asurion saved me at least $450! My replacement phone came in 2 days and I had just forewarned my friends and family that I would respond to e-mails quickly over those 2 days. They had great instructions on how to set up my replacement phone and I am wonderfully happy with their service!

Daughter broke her screen and I called and it was fixed. This was the second time that she has dropped her phone and I have had to files claim with Asurion. I’m glad to know that if there is ever another issue it will be handled.

Fast delivery. Hardest thing was transferring contacts from the phone with a bad display. It killed me to pay the big deductible about $170 for a 8 to 10 year old phone. 100 would be more reasonable like it used to be.

You answered all my questions. You didn't give me a hard time on my problem. I would recommend you to all my friends. You sometimes need more people to where you can answer the phone a lot quicker than have to wait a long time for a representative.

My husband's screen was broken. They provided a "to your door" service. This was an excellent response. He arrived in a timely manner. We had an absolutely wonderful technician who was very communicative and let us know what was going on throughout the process. I would definitely recommend to others in the future! Thank you so much!

My account was charged for non return item. Despite not even check if it had been return. After some time & checking she discover it was in transit. On the way to them I had return as requested. This is something could been avoided. By just checking records first. They promise an refund 3 to 5 days.

Asurion was great in getting me a replacement phone. I've had 2 replacement phones Galaxy 10 5G but both phones are poor quality. I really want a better working phone. My Galaxy 10 was better than this phone. Good day.

My new Motorola Edge phone took a tumble and the screen was completely non-working. I hated to file a claim but they made it simple and easy. My new phone arrived within a day or so and I'm back in business. Thank you for your staff's work and expedited service!

Was very leery at first but they made the process seamless!! Great Service!! I will not hesitate to use them again. Thank you so much for the Asurion reassurance that everything would be taken care of, it truly was a breeze.

The service was exceptional but the phone speaker does not work so I am going to file a claim on the replacement phone. I received the phone on a timely manner and it was easy to set up. I appreciated that quick response time.

The phone was replaced within a reasonable timeframe in spite of being informed that the phone was out-of-stock and would be replaced as soon as one was available. It didn't take as long as was expected to receive the replacement

Easy, and super fast response, and delivery. Helpful and easy to understand. The instructions to return device was so easy and they pay for return..so they make it easy to understand how to return with easy to follow instructions and trustworthy solution to receiving replacement and returning old device.

Fast and easy replacement! Customer service addressed my concern while I was working and very quickly took my information to send me a new one and I had my new phone the next day! Once received had to call to activate- that was the longest part of the entire process.

I went to the Chester store - Ubreakitwefixit and O, Ryan and Andrew were not only professional but guided me through the process of repairing my computer. Chester was 7 miles from my house and I was appreciative that the supervisor allowed me to have my laptop serviced there instead of Milburn. I wouldn't have repaired it if I had to drive to Milburn. Great job Guys! Marilyn

Phenomenal/Excellent Customer Service Skills. Very friendly and helpful with all the information you need and you don't even have to ask questions like what to do, where to go or how to do it? Asurion Customer Representative makes sure you have everything and all information you need. Keep up the great work. Only dislike is the prices has went up you basically halfway paying for a new phone, used to be when Asurion first started up y'all were known for your prices/deductibles on warranty device plans. Can't say agree too much with that anymore.

They did great except that every time I called in they would rather aggressively try to sell me insurance for all my home electronic devices. But other than that, the process is almost impeccable. The prices make sense in terms of incentives. I guess I wish I could’ve paid a smaller deductible for a new phone due damaged back glass (I paid $229). But it was better than nothing.

Repair was perfect. 4 stars only because of scheduling issues. I was cancelled because repair tech was sick. I was called the night before and the man in the phone rescheduled me for the weekend. The next morning I missed a call from another Asurion person. Tried to call back and was on hold for extended time. >30 minutes. Had to use self schedule online and next appointment available was quite a bit in the future. I figured worst case scenario, someone showed up for the weekend like the first man on the phone said he scheduled me and we cancel the self “rescheduled” appointment could be cancelled.

It went smoothly. No complaints. Phone arrived in a timely manner and in good condition. I purchased a new screen cover and pink protector and am extremely happy that I didn't have to upgrade, but keep the existing model I was familiar with. Please accept my appreciation and know that Asurion did a satisfactory job in replacing the phone in a timely manner. Thanks so very much.

The process was fast and simple from reporting damage to getting new phone. The people I spoke with were knowledgeable, polite, and the best. In fact I signed up for the package covering my other electronics. I’m sure that will work just as smoothly. Happy I had the coverage, Thanks again for all your help.

I have used Asurion for many years and for many reason. It has been easy to fill out the claim form and quick response to fixing the issue. I would HIGHLY recommend the use of Asurion to anyone to take care of your issue.

I’ve carried phone insurance through Asurion for years and just recently had to make my first claim for my son’s damaged iPhone. The process was SO EASY! I was able to make my claim online… No waiting on hold for customer service or waiting days for a replacement, which was AWESOME! I received my son’s new phone the next day and setting up was very easy! I can’t say enough good things about the ease of the claim process and getting the new phone. I highly recommend covering your phone with an Asurion policy!

Thank you for all of the help! Very simple process that was able to be completed on my cellphone screen. 3 easy steps when my new cellphone arrived with instructions to follow. Every advantage was able to be processed either utilizing my cellphone or with the items mailed to my home.

Second time using your services…. Both times were easy to follow instruction, return envelope was a breeze and the speed of a replacement devices was efficient and quick.. thank you! I will definitely encourage my friends to utilize your services for any future purchases..

I ran over my phone in MFR, stopped in Verizon store in Grants Pass (OR), called Asurion, after TOO LONG a process I was verified and qualified. (Not my first rodeo), everything went as usual HOWEVER the person(S) making out my address FAILED to note it was apartment "A" so my actual delivery was delayed. I had several other problems which were Verizon related. Uncertain why I go a "recycled/refurbished" phone - instead of a NEW phone, but so far I've had no problems. I would have been greatly MORE satisfied if I could have received a phone IN THE STORE where I reported the loss - and was "verified and qualified". Other than that I consider having received value for my 'insurance' fee.

Had a few hiccups but don't give up. They will go the extra mile to make it right. They went above and beyond to take of the problem. Would definitely recommend to anyone who needed phone or tablet insurance.

My insurance phone over heats, shuts off, doesn’t charge properly, and doesn’t work unless I’m connected to WiFi. Waste of $200. After spending money on insurance and for an insurance claim, I should’ve just purchased a new properly working phone.

Fast. You get your appointment right away, they come to your house and fix it, the tech was fast, cell was fixed in no time! It is not a hassle at all. Easy to do it all from the touch of your cell!!!!

Very rapid and prompt service! I am satisfied with how quick I received the new phone. It was easy to activate the new phone and to return the old phone. Asurion does a very good job. I hope they continue to be Verizon's insurance carrier.

It was really easy to set up an insurance claim through Verizon our carrier. We were provided with a claim with the insurance and were able to set up an appointment the following day. They worked on it really fast and I was very happy with the service I was provided.

My battery swelled and split the case. It was replaced quickly. I got instruction from Verizon and contacted Asurion and they were very helpful in getting a new phone to me. They even helped me to set it up. Overall the experience was basically painless and my new phone is up and working fine now.

The process was a lot easier than I expected. I would recommend it if your looking for insurance on your device to go with Asurion. The process worked well and the Asurion staff member walk me through everything step by step..

Replaced my Iphone13 Pro max in less than a day. The entire process and claim was easy. Got my replacement quickly! Would definitely recommend them to anyone having a phone tablet or any cellular device.

The lady we spoke to was friendly and helpful. She sent a phone overnight. And it was easy to access my information to put in the new phone. It sure was nice to have a working phone again. To be able to talk to my family.

The new phone they sent me came really quick and the process was quick and easy. The shipping of my old phone was really easy too. They provided me with an envelope and all I had to do was drop it off at the post office.

The tech (wish I could remember his name) came to my work site and replaced the cracked screen. From the moment he scheduled the repair to completion, he was in contact with me. Super nice guy and he had my phone back sooner than I expected. It was a great experience! Thanks so much!

The technician was on time, courteous, professional and efficient. He had my device fixed and working just like new in no time at all. This was the first time that I have used this service but it won't be the last time.

I lost my phone and called to make a claim. The phone arrived very fast and was easy to set up. The instructions were clear and easy to understand. I am very happy with the service and the ease of making the claim through Asurion.

Replacement phone was inferior to damaged phone, I had to pay $189 and the replacement phone does not hold a charge.... Very disappointed and dissatisfied with this service... Not much more to say except I feel like I have been ripped off... And judging from some FB posts, others feel the same....

Quick response and resolution. We were happy with the service and repair at a local repair shop. We would recommend to a friend. The parts were in stock, and repair was completed in an hour. Glad we had this service to help with savings on the repair.

Replaced phone within 48 hours of filing claim. Replacement iPhone 12 appeared to be new - serial number not refurbished per research. And that was comforting. All good though one might question to maintain coverage on older phones that are paid off. 199 deductible and expensive premiums. But for a new phone it’s a must.

I had my phone screen replaced, which was fine. The screen works well. However, a few weeks later I received mail stating I had been enrolled and charged in the Asurion home device protection plan, which I repeatedly said I was not interested in. I have no idea how I got enrolled in this plan by having my screen replaced but I believe this practice to be unethical, to say the least. Now, I do not want to use Asurion any more because I can not trust that they will just perform the required repair.

The replacement process was quick and delivery was overnight. I was very pleased with the service. I needed assistance with the Apple cloud and the customer service representative was very professional and helpful with the process. They helped me step by step so I could get the phone turned off. Would definitely recommend the service.

I had no problem getting my phone replaced after it had been ran over and had a big fork chip in the screen. Very good, fast, professional service. I would recommend always getting the insurance for your phone. I have had Verizon phone service for at least 15 years and this was the first time I have had to use it.

I had made an insurance claim for a damaged phone. I then received the replacement a couple days later with no issues. It was easy to set up and get everything back. I never have an issue with Asurion and any claim I make with them.

The first two didn’t help much but I did have to get another phone. They said mine was defective. The third tech figured it all out and was patient & kind. He even troubleshooted & took control of my phone to get it all straightened out.

Super easy, friendly and timely service. From start to finish it was a simple phone call, claim creation and submission process, dropped the laptop off selected location. After which just received sms that parts were being ordered and finally the repaired laptop will be shipped.

Replaced damaged iPhone, it didn't take that long for the new one to arrive. The process was easy to follow and we had no issues downloading the apps and backing up the information from the old phone. We were satisfied with the process.

Great service. I would recommend to others. Easy to understand. Very professional, very quick to fix the problem. Usually you can't understand who you are talking to but she was very good. The best service I've had since I've been a customer!!!!

I would definitely give the agent 5 stars, but would only give the Asurion website 1 star. Not enough options for phone problems and no phone number listed to contact live agent. Please make it easier for your customers to reach you.

This is a great, affordable service, but it is a bit confusing in the beginning. The store associates had no interest in helping me understand the process to submit a claim, which is cumbersome. However it was worth it in the end. They couldn't repair my laptop, so they replaced it. The process from claim submission to result was quick.

The process was easy once we did it on the website. Phone lines were overly busy and we didn't have any luck reaching a real person. Go for the website! It would be nice though, if we need to call back, to have an expedited line for claims that are already in process. We filled out the paperwork and said the phone was an S8+. Received a letter that more info was needed and to call in. After waiting on hold for about thirty minutes we got in and found out it should have been an S8. After that, it took another 24-48 hours for the claim to process.

I used the mobile service to have my cell phone screen replaced. The tech did a great job, and I appreciate not having to bring the phone in and wait or make a second trip to pick up. It works great.

Fast and easy to use. Instructions for startup of phone weren't in the box, but I figured it out easily. Hopefully I don't need to use the service again, but if I do I am sure it will be just as easy the next time.

I filed a claim stating that my child’s Apple watch was stolen at school. All I had to do was put in the telephone number that was associated with the device. They accepted the claim. The watch was replace within 3 days.

Every time we get a refurbished phone, something on it doesn't work. This time it is the talk to text, before, it took 4 times to get a phone that actually worked. If it weren't for the fact I live paycheck to paycheck, I wouldn't waste my money on insurance for phones!

Tried starting claim online then call representative which was useless customer service and at the end end up canceling service paying 50 a month and not being able to get a claim done. Instead representative was trying to sell more useless services instead of helping me with the claim. Thank you.

Everyone I talked to was nice and friendly. Phone was shipped fast. I had a problem with my first replacement and was sent another one. Good customer service. Just felt the price was a little high considering I make a monthly payment for my insurance. But overall I’m satisfied.

Super easy to file claim online. New phone came super fast. And called with a technical issue while setting up the new phone, and Asurion customer service was excellent and patient and solved all of my issues.

I liked using Asurion because it was very user friendly, and they delivered my replacement super super fast! The deductible was a little pricey for me but I’m glad I had insurance on the phone. Otherwise I would’ve had to buy a whole new device. 9/10 recommend!

Easy claims process. The back was coming off my phone and I filed my claim online. Received my replacement phone in 2 Days. I was very satisfied with the entire claims process. Answering this review on my replacement phone.

The representative was so nice, patient and very helpful with the process of changing from one phone to another. She have clear and concise instructions and even repeated when I got lost. Love her kindness and how willing she was to help.

Two problems, it took multiple phone calls to get a claim started due to conflicting info from the Verizon store and Asurion Rep. It was suggest to call asurion to set up phone and we ended up giving up and going to the verizon store only to get conflicting info yet again.

To whom it may concern, The help I received from Asurion was fast, complete and a pleasure. When I called for help over the phone, the person helping me knew EXACTLY what I needed and guided me through the process.

I've had Asurion for many many years and haven't used it in forever. This time I dropped my phone and cracked the screen. I called Asurion to just get a screen replacement for $29, but because the crack was where my thumbprint was they told me that meant there was likely internal damage to the phone...So, I got stuck paying $229 for a replacement phone. I got the new phone and found it had a flaw with the camera, a black smudge that showed up in all my photos. So I called them back, they made me do a factory reset and the camera still had the issue so they sent a free replacement. My experience wasn't bad. However I'm fairly certain my original cracked screen had no internal damage as the phone worked fine. So I gave them a 3. It was quite a hassle and I often wonder why I pay for a service I don't use and when I do use it, it costs me more than I expect lol!!!

Asurion was very helpful with our phone replacement. The initial call for our claim was easy and brief and the phone was mailed overnight to us the next business day. Instructions for setting up the new phone came with the shipment and all went well.

Overall pleased with service and promptness, Got me my phone and my return all taken care of in care of very quickly. I was very satisfied with my replacement also, I would recommend them to anyone That asked my opinion. Thank you.

Asurion sent me a replacement phone, and the switch went great. Then I lost the return envelope & instructions, but they sent me a reminder letter. By calling them, Asurion extended the return due date and emailed me the return shipping label. Thank you for being so helpful & professional.

Phone was run over 12:30 Saturday, had a new phone completely converted by 1:30 that following MONDAY. Amazing!! The rep said it would be two business days, so I was expecting not to see a phone till at least Wednesday.

Order process without incident and arrived as promised. We did have trouble connecting and needed to go to a Verizon Store where the associate that helped us was confused and needed additional assistance from his manager to connect our tablet.

Fast for sure. Set up with help from Verizon, still took 6 hr with the help of the most knowledgeable (of cell phones) young man I've ever met. Something needs to be done about that. Thank you. But knowledge is everything.

Everything was ready to go right outta the replacement box. I knew what I was doing with the phone swap but understand many do not know what to do in this situation. But with the detailed instructions included with it, anyone could do it. As a side note, the customer service to contact are a cinch to deal with. Came down within lovely Covid when the replacement arrived. I knew I was going to miss my mailback/receive date due to illness. Called them right up and without even asking they gave me an extension date for sending. Took the stress right off. Well done. Thanks so much.

Replacement for nonworking Samsung A01 went well and delivery was quick for phone. Asurion did follow-up reminders to make sure that the old damaged phone was returned in a timely manner and they included paid postage packaging with replacement phone.

Very fast delivery of replacement phone. Helpful guidance from the agent on what to expect when setting up replacement phone. I received the replacement phone in less than 24 hours and it was exactly the same make and model so I was able to set it up quickly.

Very good customer service with helping me get a replacement for my son. Both representatives were great for this was my second time calling back. He stayed on the phone with me until I was answered by the other department.

Fast and easy process! Had my phone back in a matter of hours and they even waited a few extra minutes after close to make sure I could get my phone back the same day. Really for sly and comfortable atmosphere.

Great service and very courteous representative. Thanks! I'm very glad I took this insurance. It came in handy. I like the A12 Samsung galaxy phone, but the screenshot buttons could be in an easier place, or they should at least be closer together. That would help.

Everything was smooth and fast from doing the appointment to getting my phone fixed. It looks just like new. Customer service was also great. I would definitely recommend them to everyone. My phone was ready when they said it would be.

Phone was replaced rapidly and customer serviced checked in with how it all went. Great service because they followed up to ensure I received the phone and if I needed any help returning the damaged phone. Very helpful overall. I would recommend to family and friends to insure their phone.

Fast and easy - instructions to setting up new phone could have been better. I wish when Verizon stores diagnose a problem that they could authorize Asurion services (vs going an extra step). Overall good experience.

We had a line in our TV that appeared out of nowhere. Filed the claim online explaining to them there was no damage on the tv, no cracked screen and the tv hadn't been moved in over a year so no drops. After filing the claim, inside of two weeks we had a replacement tv. They were fast, efficient and thorough in their processing and replacement process.

My screen repair went Great however it looks like a small scratch on the screen. The representative did a great job. Not sure if I missed the spot but there is a scratch. Very small so no problem which is why I didn't call Asurion.

So easy to use. Very fast shipping and no hassle on the same replacement product. I thought trying to claim my replacement through insurance would be a horrible experience but it wasn't. I'm so happy that this had made my life easier.

My Technician from Gulf Coast Appliance Repair was Excellent! His Name Mel **. He examined the problem Meticulously eliminating issues till he found the culprit Causing our leaking water issues. Repaired, Good to Go! Asurion has the most reliable repair companies working with them. Thank you.

Setting up and filing the claim was very easy. It was nice having the rep show up at the house, take the phone to the company vehicle in our driveway, and having it fixed within 20 mins. The reason for the 4 stars was that it took over a week to waiting on the appt.

Horrible experience. It took 5 days to get my phone then it wouldn’t connect. Spent 2 days with Verizon trying to get my sim card working… UPS is the worst shipper. ABSOLUTELY HORRIBLE EXPERIENCE…. Customer SERVICE SUCKS… You really need to step it up…

Wonderful and easy experience. First time having to use this protection plan. Claim easily submitted thru my Verizon app. Got my new phone the very next day even though I submitted my claim late at night. Would definitely continue purchasing this plan.

Great help and communication and let me know about the other coverage you'll have got and it was great help from the person that came out to my house to activate the phone and he help me with my other phone.

The technician was on time, friendly, informative, fast, and went above and beyond, I even recieved a new battery with my new phone screen! She answered my questions regarding insurance on my other electronics as well! She did ask if I wanted to insure more products. Unfortunately, my electronics are too old.

I am pleased to say it was Easy to report the loss, the agent was helpful and I received replacement with instructions within three days. So far the replacement phone was identical to the one I lost and functions well.

My situation was a bit more complicated and required a supervisor override. It took some time but all of the associates with the exception of one did a great job helping me get my issue resolved. I would most definitely recommend Asurion.

Our phone was totaled. We had the apple password on the phone, so could not turn it on to access it. The password was required to turn off "find my phone", which needed to be turned off before returning it. We had to ask Apple to send us the password, which they made us wait 25 days. Far too many days beyond when Asurion wanted the phone back without penalty. Finally we received the password from Apple, turned off the "find my Phone", and then sent the phone back. I am still not 100% sure that I wasn't charged, but hopefully not. It was all very stressful. But finally it was completed.

The Asurion customer service and technical know how was excellent. They repaired my phone like it was new and they did it very quickly. I was very impressed with how my phone looked and they let me know so ways to update it.

I was called and informed when they would be here. Gentleman showed up at precisely the time stated. He was quick, kind, and professional. I was informed afterwards what was done and that I had so many days If something else occurred.

Was quick and easy had no issues with the service. Would use it again if it was needed. Would recommend it to others and have done so. I have used this service before and would recommend it if you need to repair or replace a phone.

The Service was very quick and well done by a service Tech who was very nice and knowledgeable. The location was very convenient for me although I did go to a different one initially but they didn’t have the part so I was told to go to Berlin store. Unfortunately, they were out of stock too but I made an appointment for the next day.

Our 70 in tv started having vertical lines that grew and multiplied over a short time. We contacted Asurion, they came and examined it. A few days later we were given the chance to pick a free replacement. It arrived about a week later. It doesn't get much simpler.

Service was excellent - quick & easy. The replacement phone is less than excellent. Several functions only work some of the time. Speech to text is useless. Works one out of 5 tries. Biding my time & will purchase a new one.

Deductible was a little higher l anticipated for replacement. But I am still satisfied with the service. The replacement and timing was very professional. We got a replacement phone and the next day as promised. So that within itself speaks volumes.

The insurance is very pricey unless it's a simple screen replacement. Unfortunately, I had to have a complete phone replacement because the back screen was cracked as well. However, the customer service was great. Especially when I had issues getting things to transfer over.

Easy and fast claim. My only complaint is how long it took to process my return as I got three letters threatening to charge me for not returning. Other than that, I was satisfied with the service and communication from the team.

My phone broke, I filed a claim with a Asurion. And they approved the claim all within a few hours. The next day I received my new phone. It was pretty awesome to have this insurance! I don’t know what I would’ve done without this service. I would’ve been without my phone for several days.

First time breaking my screen and was so thankful to have insurance. It was an easy process. Completed the claim online. Then was able to schedule repair with uBreakiFix. 2 hours later and I had a new screen and it cost me $30.

I was satisfied even with the wait of my flip 3 galaxy phone, due to all the back orders. My experience with version has been good and the employees show compassion to the customers. I will highly recommended Asurion as an insurance provider to friends and family.

They very fast and no issues getting replacement. I was very happy with the quick with the verification and turn around. Verizon made it easy to submit the claim and have it fulfilled. I was completely satisfied with their response.

Asurion provided a great Service, they made an accidental break which could have been stressful into no big deal. Simple to work out claim procedure, quickly received replacement, easy to return old phone. Would definitely recommend having this device protection.

Thank you for your help and the phone works well. And I appreciate you sending me the phone. And I hope I don’t have any more problems with this phone number anymore. And if I do I will get in contact with you again. Thank you for your help.

The only thing I found that was not good customer service is having me pay for a replacement phone that I should not have had to pay. Trying to get a refund was very difficult!!! There was no damage to my original phone.

A repairman came to our home to repair the cracked screen in his truck the next day. Fantastic! The repair was good and there was almost no interaction between the repairman and our family. The efficiency was impressive!

They came as scheduled and fixed my screen in no time. I was pleased by the results. Will use them again. This is my 4th time using their service and I will use them again in the future if needed. I am pleased.

The service is fast and easy, two of my favorite things :). Service is great and I will continue to buy it from my provider. They are helpful and the website is so easy to use. I am very happy with this insurance plan. The shipping is next day so that is a huge plus.

We had a cracked screen on my daughter’s phone. I reached out to our local Tmobile office. They let me know about the screen replacement benefit. We made an appointment. A guy showed up at our house. He fixed the screen very quickly. It was great.

My phone was replaced quickly. It actually arrived the day that it was supposed to ship. The package was small and included an envelope to return my broken phone. The included instructions were very clear. The new phone was almost fully charged, as well.

My daughter's phone was not working properly, it was only a few months since it was previously replaced so I called to have another one sent out. Found out because screen was cracked I had to pay for a whole new phone again. Was a little disappointed but I got speedy service with a new phone. I am always pleased with Asurion.