Asurion Reviews

First after paying the $29 deductible, the company that was supposed to fix my cracked screen broke my phone. Then I had to pay $229 to get a replacement for the phone that the repair people broke. Feels like a scam.

You replaced the phone twice which was very much appreciated and makes paying for the insurance worth it these few years. You even came to the house to deliver the phone one of those times without having to go to post office or have the phone lost in the mail. Thanks.

The claim process was very simple and easy to do online. My replacement phone arrived promptly the next day. It is a refurbished version of the phone that got wet but I can't tell the difference! The phone is as good as new!

Quick and efficient process to repair cracked screen on iPhone with no hassles. I would highly recommend this coverage for anyone who drops their phones and subjects them to cracked screens. Unavoidable problem that is so annoying and otherwise would be very expensive to replace.

They provided very helpful customer service. I was given Clear directions on what to do. If I called, the service was prompt. I don't think it's fair that I had to pay so much to get a replacement phone due to a swollen battery which is something I had no control over.

I feel the deductable is a little excessive but my business revolves around my communication. I was back in business within 48 hrs. I have not felt with any other insurance provider so it is impossible to complain to another. Thanks for overall great support.

My son, Thomas had Damaged his Phone and even though the phone was not in stock, he did receive a new phone within a Few days! Thank you for the excellent customer service and communication! Thank you thank you thank you!

The initial issue of getting my claim took longer than it ever had in the past with shipping a phone to a different address (which had never been an issue previously). Then, an Asurion rep hand-delivered my phone which arrived at 10 pm at night! No technical support was requested or needed but the rep still came out his way and took longer to deliver the phone than FedEx. And then the replacement device didn't even work correctly. Stick to the old system of just overnighting a replacement. Additionally, based on the deductible price point for the S10+, a refurbished model could be purchased for almost the same price online outright making the monthly fee no longer worth paying.

My experience was very difficult at first, as I was unable to log my phone out of “find my phone,” but the Asurion representative went above & beyond to resolve the issue. I was more than pleased with the experience!

Had cracked screen. Went online, filled out claim, which was easy, it directed me to the nearest approved repair shop, which was very close. Entered store and they were very friendly & helpful. Scanned my claim form and told me it would take 2 hours. Received an email that it was ready and back in business. Overall very satisfied with the prompt service!!

Setting up my new phone the tech assured me how wonderful he was and how he was so competent with all his experience. Mark took me into the innards of my phone to recover my data, pictures, and life off of the phone which was lost. He then scramble things up and lost my life like a full on jello tard. Yep, totally ruined my accounts, memories, and lost my information the became rude and hung up. This was a absolute failure Assurion is about as useful as a plane crash.

Received the phone very quickly and changed over information as per the instructions and work great. I received the Samsung S22 NEW due to the S21 was no longer available. Great experience and service. The return for the mail carrier seamed a little slow but It got there.

So far neither my cellphone provider (Verizon) or my cellphone insurance (Asurion) has let me down & continue to give me the Great service that #1 I Pay for & #2 That I expect out of the Quality service that I count on. Thank you.

It's literally a scam to tell people they need a brand new phone just cause the battery needs replaced. Also a complete scam because the deductible is $230 which also happens to be the price of the same model phone on ebay. Asurion is the definition of a fraudulent company.

I was extremely impressed with my Asurion experience. I even had the opportunity to speak personally with an Asurion representative at the store. My phone replacement was delivered the next day, packaging was even included for the return of my original phone. Excellent service.

All was good, I do wish I could have received an acknowledgement that my old phone was received instead of left wondering if the mail delivered it. My service was fairly prompt, and my replacement was good.

Phone replacement. Great service. They got the job done. I was very pleased with the service and will use them again if needed. I will recommend them to any family members or friends. They ease the pain of paying for your premium.

This is probably my fourth or fifth time having to go through Asurion to get a replacement phone and I’ve never had any issues! I get my device either same day or next day at the latest and it’s super easy to file a claim. It’s worth the monthly fee!

Awesome service. Insurance that was there when I needed help. I had lost my phone somewhere. I made the call to see if I had coverage and the agent that spoke with me made me very comfortable. I received my replacement phone the next day.

The agent was perfection of how a representative should be in all fields of customer service. She should start an instructional class on teaching other phone representatives how to present themselves like her. Best phone representative I have ever experienced on an phone call, literally. She deserves an raise because it is rare to come across such respectful, knowledgeable, kind, jovial, professional reps!!! 2 thumbs up to her!!

Everything was good. I just feel the COPAY was high, but overall you got me my new phone fast and it works! I'm sure you get a lot of claims so I kind of understand why your copays are high!

The process was quick and very professional. I was amazed at how quick I received my replacement. The tech assisted the process and explained what he was doing. Texted before showing up. I was amazed I was able to get the phone the same day I filed the claim.

The tech did a great job but I am having problems with battery life since they replaced the screen. I was wondering if that has anything to do with the battery life not working well anymore. Thank you very much.

Great experience at Asurion customer rep. Never had a problem with them. Just wish it didn’t cost so much to replace a screen, a simple fix for a screen has turned into a whole device replacement. Going to get the screen replaced elsewhere for a way cheaper price.

Truly a wonderful experience, work was performed in a timely manner, technician arrived on time and was polite, answered any questions I had, this was a better than expected experience, and would recommend to anyone! The cost of the repair was approx. 10% what the repair shop would charge, and they came to me!

The shipping was on time. The service with the tech coach to activate the replacement phone was smooth and professional. On a different call to Asurion the flexibility to extended the due return date of the old phone was a relief as it allows me to retrieve info that was not transferred.

Fast, clean, friendly. Phone repaired and everything ok. No problems. Happy happy. Was done before time given to pick up so everyone likes fast. This repair was done on a Sunday so when making an appointment take the store hours into consideration. Also if you want same day service come in early.

Overall I was very pleased with the process of replacing my daughter's broken phone, we had a little bit of a hiccup getting the new one set up but we got great advice from our local Verizon store employees. It was a fairly easy process and our new phone arrived quickly.

The Customer Service Representative was very polite and helpful. The phone was replaced and quickly. All I had to pay was my deductible. Tracking was accurate. It was easy to return the damaged phone. I'm glad I have this protection from Verizon.

I'm happy with the experience I had with Asurion. It was easy to file a claim online and over the phone. They are very helpful. I took off a star because I wanted it mailed to my PO box, but they informed me that they couldn't do that. I put my work address, but the delivery driver just drove by my work address several times until I went out there and asked them if they had a package. He said he wasn't sure of the address, so he kept it in the truck. We don't have street addresses out here. So that part was hard and unsatisfying.

The customer support for me was excellent and I would highly recommend Asurion to anyone. When the phone was stolen, I was not sure what the response would be for a request of a replacement phone, I thought I might meet resistance or need to provide some kind of proof that my replacement phone was a legitimate need. I did not have any pushback at all or questioning beyond what would be normal in establishing my identity and the device. They sent my replacement immediately and I received it in 2 days. I was very surprised since they were not business days since I reported the stolen phone on a Saturday. Needless to say, it was excellent service and I felt like a valued customer and they were patient with my questions and it was a painless process with very fast service! I know that the cost of insurance is well worth the price since it is a protection from unexpected events that could be very costly to get a replacement.

The screen on my basically brand new S22 cracked the first time I dropped it with a screen protector in place.... Murphy's Law. Asurion replaced it in a timely manner although I wish the out of pocket was a bit less than it was. Their service was topnotch, however. Thanks.

My son dropped and broke his phone screen within 4 months of receiving it. Our policy with you replaced his phone, free of charge...and in a timely manner. The customer service reps were very helpful, making the experience a positive one--even though it's not one I want to have to repeat.

They are very quick with service. Only had issue with my card going through. Could have been bank. I give them my seal of approval. I received my phone when I was supposed to. Simple process to make a claim and set up phone when you receive it.

The replacement Samsung S9 plus Android phone (I purchased my original phone from Verizon) came quickly and Verizon provided excellent support service in exporting and importing all of the data, contact information and all of my phone contacts and addresses.

Customer service could not have been better, absolutely perfect, the associate could not have been better if he had to, some of the best customer service I've ever had my life. Oh, hopefully he gets this because I drove 4 hours just to get this done and I really really appreciate it. Man you did a great job and fast and you're very good at customer service.

The claim process was fast and easy! The best part was the customer service rep who brought the new phone! She was excellent and made sure everything transferred over before leaving! The fact that I submitted a claim and received the new phone on the same day was amazing!

The agent that serviced me was nice and knowledgeable. The experience was very pleasant. Everything was excellent. The agent responded to my call very quickly. I didn't have to wait long. I enjoyed my experience plus I received my replaced device on a Saturday.

I have been quite pleased with Asurion in the past but you guys TOTALLY dropped the ball on this one. Sent me a bad replacement phone and it went downhill from there. Took me over 3 days to transfer info and then the replacement phone did not operate as a smart phone. Could not get to voice messages or text messages from call list or contact. Verizon was even worse on this as they sent me another replacement phone with 1/2 the memory, 1/2 the camera quality, 1/2 the RAM, 1/2 of everything and I was expected to delete over 1/2 of my apps, pictures, videos, etc. Major catastrophe and cost me 2 days work while the folks on the other end of the line were getting paid and basically not help me. I could go on but you get the picture.

Great job, easy drop-off, phone returned as good as new and on time, what more can you ask for? Easy to find, clean shop with nice assortment of accessories to choose from. Plenty of good places to go get something to eat within walking distance.

My experience was great. My son's phone came earlier than was promised. I thought it was going to be a difficult process because he had his phone for less than a month but I was pleasantly surprised. Things went very smoothly.

I have had to make multiple claims over the years, unfortunately, but speaking to an Asurion claims agent has always been easy. They are friendly, concerned and helpful in making the situation better. The website is also very user friendly as I have used that as well. I would highly recommend them.

Well I called about the phone. It went okay. I got the phone and it has issues, the biggest is the phone glows when plug in to charger. The next person I talked to just disappeared. The next person I talked to me started to talk me and also just disappeared so don't tell me about was is right and wrong. Putting me on hold and not coming back is wrong all the around. Matter of fact it is rude and I still have a bad phone.

Helpful customer service. Quick shipping. Easy enough process. Didn’t give me a hard time about covering a stolen phone. Thank you guys. Really saved me from suffering further from an already horrible and frustrating experience. Asurion insurance is worth every penny.

I thought it was an awesome service that a Siri on provides and the tech makes house calls. Thank you. My screen is fixed and phone is as new. Awesome with my experience with the technician. He was knowledgeable and professional. Thank you.

I lost my phone. Replacement came in less than 24 hrs, even tho it was a weekend. Great support from the Verizon team in submitting the claim and setting up the new phone. I would recommend this to anyone who has a cell phone.

I couldn't believe he came over 2 hrs away from Las Vegas to fix a broken screen on my son's phone. He was very nice and quick! My dogs didn't even bark at him and they bark at everyone.... THANK YOU!

Once I got through to Asurion it was "smooth sailing" as they say. I was helped by Cameron who was an absolute great and resourceful guide. He was clear, concise, knowledgeable, friendly & patient. Just went out of his way to insure I understood what to do and what to expect. A pleasure to have him assist. FYI, my carrier is T-Mobile. It is not one of your "Carrier" choices.

Tech called and show up on time, very professional and was quicker than expected and so easy. I'm very happy that I have insurance for all our phones and will keep them insured. Having still 2 kids this is very reliable.

It was a very pleasant experience during a very critical time when we rely on cell phones so much and the next day delivery was phenomenal! I would definitely recommend your services to anyone! Again I was very very pleased with the friendly service I received! Thank you!

Very fast and easy. Showed up on time and was friendly. It was easy to set up appointment online and was not expensive. I would recommend Asurion to any friend or family member in the future. Quality of service was also great.

Prompt delivery, easy process, customer service stayed on the phone with us for an hour and a half and walked us through the transfer process which was very helpful. I am very happy with Asurion and will use them again if/when needed without hesitation.

Your service and response to my need was EXCEPTIONAL!! I was somewhat skeptical prior to my phone call. I was immediately placed at ease and the promptness was unbelievable. I have nothing but Praise for Asurion and can and will recommend protection thru Asurion to all my family and friends. Thank you.

Excellent service. Easy replacement. Quick return. Helpful representative. I called. Explain my product loss. Answered a few questions and received my tablet the next day. Unbelievable service. Completely satisfied. Thank you for your help and service. Don't know what else to say except I think your service was great.

Amazing service. Great help. Quick replacement. Pleasant dealing with any and all the customer service agents I had contact with. They were quick to answer questions and find solutions without any issues or slow downs. I received my device the very next day.

Sorry it took so long to return old phone. If there's any way you could get that phone to charge, we'd love to get the photos off of it since they weren't saved or backed up. You guys are always so quick to get replacement phones out. We appreciate your great service.

I was very pleased with the experience of having to replace my phone. The service operator was very good with helping me. Only one thought was why I wasn’t able to get the phone the same day from the Verizon store and had to have it shipped overnight. The phone was shipped in a timely manner though for the next day.

Very quick and professional. Process was easy and problem free. This is the second time I've used your services and it's always quick and stress free. Would recommend to others. Definitely worth it. Best value I've found for phone insurance. 10/10.

Phone arrived promptly. Verizon staff excellent in helping me set up. Special shout out to Juanna, the Verizon tech in Bluffton SC at the 278 facility. Very knowledgeable and patient with this 77 year old woman. I hope that I won't have to go through a replacement again but if by chance I do I'm sure it will go well.

This was an absolute nightmare. I broke my phone in December and finally got my replacement in June. They wouldn't even forgive the deductible. I returned the phone in December and now they are telling me that I have to pay $300 for a non return device. This is a joke of an insurance policy and an experience.

One word. FLAWLESS. Turn around time much better than I expected. Simple. To the point. No hassle. On to Verizon. Their assistance with this matter was also outstanding. The total experience was friendly and fair. Good job and thank you. Paul from Minnesota.

I reported 3 phones were STOLEN. phoneclaim.com.

Well, you guys sent me a bad refurbished phone. It didn't work, so when I replaced that phone I still had to pay the deductible. Then you cancelled my insurance and said I used it too many times. You are crooks.

This is my first claim. I hope everything is going to be well, support is very good and helpful. I use to work for this company before and I know they have a lot of very good people. I Wait for the claim response. Thanks.

Excellent and super fast service! I’m so thankful for the insurance I have through Asurion! They quickly shipped my replacement phone and sent instructions for transferring information and activating the new phone. The entire process was really easy and the replacement phone was the best quality.

They were friendly and fast and was very helpful on what to do and gave me all the information I needed. After I received my new phone they helped me set it up. I can't say enough about how helpful they were.

Wasn't unnecessarily difficult to exchange broken iPad after a few questions. It was easy and quick. Received a replacement 3 days after processing. Paid a small fee, but to replace the iPad would have cost 3 times more. I'm completely satisfied and happy with my experience. Keep up the good work.

Great fast job getting my screen fixed. They also did extra work on my phone which made the experience 10X better. I got there and gave them my phone. Told them what I wanted done and it was done quicker than anywhere else around Puyallup.

Fast and courteous service. The customer service representative was kind and very professional. My new phone arrived the very next day. The whole process was seamless. Rest assured that you are going to get the very best service from Asurion.

Super fast and on time delivery to my house once claim filed, very quick and easy process to switch out my device to the new one provided, received excellent and helpful service provided by the nice tech support people that assisted me when needed.

Went Kayaking and my son lost his phone in the lake. To file the claim was simple and easy. We were able to do so on the drive home from my mobile phone. The new phone came within a couple days and works great.

I cracked the back of my phone and could not call out or send messages. I took my phone in to Verizon, where the very helpful manager let me use their phone to contact Asurion. I paid the deductible, and had another phone by the next day. So far, so good!

Shipped and arrived on time, my only complaint was/is once received and was on the phone trying to activate it and transferring old phone info to new phone, I lost all my music, my apps, my games and all, the only thing that did transfer was the contacts.

I had 2 tablets that were broken at the same time. And they fixed them for me no question asked in an excellent manner. They sent the tablets back in like 2 days. I strongly recommend them. They walked the extra mile to help me out.

We received Excellent service and when we needed a few more days for the return it was easy to do. We receive our phone timely. The service representative was knowledgeable and kind. She took care of my need in one phone call.

With some help from Verizon, I was able to get a replacement phone. Very satisfied with that. I want to send my damaged phone, but I can't access to get to factory reset and delete all my info. Tried calling numerous times but don't have time to wait on hold for extended time. Any help would be appreciated! Thanks! Rick

My damaged phone was replaced in a timely manner with a comparable replacement. That is what insurance is for. This is the second time Asurion has replaced a phone for me. Definitely worth it. I have the plan on all my phones.

Sent me a phone under warranty and it didn’t function correctly. They argued with me for week about it. One rep wanted me to pay $1000 instead of waiting for them to take responsibility. Sent round and round from Verizon to Apple. Interesting, the new phone has no problems.

Fast and easy process to replace my phone. The claim process was simple, once I received the new phone I liked that I had some time to get my new phone activated and set up before retiring the broken one. The return process was even easier as all the packaging materials were included to return the phone.

Very easy to work things out about my phone, no problem or fear about them not listening to what happened to my device. I told them, they heard me, the problem was solved. Got my phone then. Very next day my phone was at my house.

We were pleased that Asurion put a new mother board in my wife's McAir computer without charge. We expected the computer to play like it did before the motherboard failed. Unfortunately, it appears that some memory has been lost and it now behaves like a new computer that has to be set up from scratch and we are having some difficulty getting it set up.

Steven was awesome, he took the time to explain what coverage I had, and even told me where I could get my son's screen fixed on his iPhone since my Home+ didn't cover his phone! I would definitely recommend Asurion to my friends and family if they asked!

My son damaged his phone, I called Asurion and filed a claim. It was a super easy process and he had a phone the next day. They provided a box and shipping label to send the old phone back with easy to follow instructions. Couldn’t be more pleased. Thanks for a quick turnaround and EASY process!

Asurion did a wonderful job. They offered me several selections on getting my phone repaired or replaced. They were out my current phone (Samsung Galaxy S20 and upgraded me to Samsung Galaxy S22 at no extra charge. I would highly recommend you use their service. Customer service was extremely professional and very courteous. They made me feel at ease at a very stressful moment. I used my phone on job because I work some very remote areas.

Replacement of cell helmet on my Galaxy s9. Great service, came to my work and only took 30 to 45 minutes. Very convenient and the young man was pleasant and kind. Will differently recommend to everyone I know. My phone looks brand new. I'm very pleased with this company.

I went to an Asurion store and they gave me the information and helped me file a claim. I received my new phone in within a week and returned my broken phone within a week. All is good and I'm enjoying my new phone.

I received the cellphone exactly when told. Their customer service is GREAT & very helpful!! They helped me set up my phone and answered all the questions I had. I wasn't judged for not knowing how to do it or the dumb questions asked. I would definitely recommend and continue using their services without a hesitation!

Tech was very professional, courteous, informative and respectful of property. He was very efficient and knowledgeable with respect to performing his job duties. He was very patient in answering all my questions and concerns. We appreciated him taking the time to explain company policies.

Did a great job. Keep up the good work. I really never have any problems with you guys. Every time I have called things have been good with me. Every one is nice on the phone and they always make sure I am good before ending the call with me.

I am very pleased with the services provided with Home+. I would recommend this service for anyone who would like to maintain their video game systems. Fixing a Nintendo Switch on your own is harder than it seems, especially if you do not have the proper tools. I am glad I found a service that can handle that for me.

Fast delivery of the replacement unit, great support over the phone to set up my new replacement. Deductible was reasonable. The phone support was key to my satisfaction. The rep was patient and knowledgeable, generally a positive experience.

Lost phone and was able to get a new one fairly quickly. Asurion was great to work with and solved my problem quickly. I put in my insurance claim and had my phone within a few days. Great customer service and highly recommend Asurion and Verizon.

My phone was run over and smashed. It somehow still worked, I could Bluetooth it in my car but the front and back glass was destroyed. I sent in a claim and they had a replacement for me the next day. Very easy, the whole process only took minutes and was easy.

My experience with Asurion was excellent. I needed to have my phone replaced. I explained everything, they answered all of my questions. They were very helpful. I was worried about sending my phone in since the battery looked like it was swelling up but their customer service rep was very knowledgeable, kind and patient. He explained everything to me. LOL

I use Asurion for my Verizon account and Asurion Home+. Today, I inquired about my Home+ coverage start date via chat and received a quick response, simple interaction and seamless resolution! I am extremely satisfied with my experience and would recommend Home+, chat support and Asurion to anyone I know!

Once I got my claim in everything went fast and smooth without any problems. It was a little inconvenient getting the paperwork printed that is required since I don’t have a printer at home but other than that, it was an overall pleasant experience.

The arrangement with UPS is impossible. Their delivery windows don't work for working individuals. Shipment had to be refused. It took three days of calls and lots of uninformed staff giving incorrect info or telling me they couldn't help before I got someone else to help me. The phone was finally delivered.

Broke screen, fast replacement. You all are the best. I use to would not carry insurance when I was younger but it only makes sense to insure your phone just like you do your car. Thanks Asurion. My phone broke on a Wednesday. 2 days later they had a mobile tech at my house repairing my phone. It was awesome, didn't have to leave home

The process was seamless! I paid the deductible and received my device within 24 hours! I absolutely loved the website, and the claims process. I would recommend that any person with a cellphone should cover their device with Asurion. It paid for itself in 1 replacement. It's worth it! Thank you for making a difficult situation turn out awesome!

All the people I talked to were very helpful, polite and understanding. Highly recommend the helpline. Some awesome folks answering them calls. The replacement phone got very quick and the replacement phone works great. Thank you for being the best part of this whole experience.

My laptop was definitely on its last leg, I contacted Asurion Home + and paid the low fee to get my laptop repaired and when I got my laptop back it was practically Brand new. I appreciate all the love and care Asurion put into improving my Device and I recommend their services to all who may need protection on their electronics.

The screen of my old phone was damaged and I was thankful that I had insurance on the device. Asurion provided the info needed to transfer my data from the old phone to the new phone. Greatly appreciated!

Fast shipping and quick help in getting everything set up. Phone ended up being replaced but was a wonderful replacement experience. Very satisfied and hopefully I will not need the service again, but if it is needed I know they will take care of all of our needs.

I was told that there are only 2 options to have my phone repaired one to mail it in and pay $29 or 2 replace the phone for $249. I found an authorized location to repair my phone in person. Asking a customer to mail their phone and go without communication is ridiculous.

10/10 experience, I wish they covered phones as well as tech but otherwise amazing service, would recommend. I enjoy how easy it is to get tech support and to get my devices repaired if need be, the techs over at Asurion Tech Repair and Solutions as well as UBreakiFix are amazing and very honest. I'd like for this to continue.

I am so happy with Asurion, they have saved me for years. While traveling alone through foreign countries, and being robbed, they really have saved me. I cannot be more grateful. Sometimes I have even received the new phone within the same day as sending the claim. I am so unbelievably impressed with their service.

Did a real good give at 10. The service was great. I got my phone on time and you got the money. I'll tell my friends about for Verizon for their good service and read take care of you. I can always count on you guys on the servers and everything.

Always excellent service! Phone is shipped quickly! Customer service is willing to help and answer questions. I have various claims submitted with Asurion and each one leaves me with a smile on my face. I can’t recommend high enough. As time progresses our phone is a necessity, so I am happy that the service is quickly.

So very easy to request a replacement and they send a very easy guide through emails to set up. Postage paid envelope for returns. We had absolutely zero problems with this replacement. Would absolutely refer this program to anyone with a Verizon phone.

Co pay was a little high from what it used to be and for an off brand like Motorola. Besides that it was delivered quick and instructions were clear and easy to set up quick out of box. Also helped to have the package and shipping available to send old device back with no charge to me.

I'll be brief....My situation required a call to you. I believe her name was Rhonda. I guess she's a service tech. She was very attentive and sympathetic to my needs. She exhibited exceptional qualities only found in Good Humans! I hope this gets back to her!

Going online was easy and receiving the new phone and setting it up was simple. Glad we have the insurance and was able to take care of my phone easily. I feel one of the best parts of the service was it was quick and I did not have any any issues.

The screen replacement was so quick & easy. The repairman came to our house on the same day that we filed the claim. He was courteous and completed everything from inside his own vehicle. This saved me lots of money because I was considering buying a new phone even though my old phone was working fine other than the cracked screen.

Asurion helped me with the replacement of my new iPhone for my daughter and got it the next day... I'm very pleased with the customer service and their response it took to reconnect with Verizon.... Thank you.. I would recommend this service to others 'cause it's the best insurance there is out there....

Figuring out how to initiate the claim was frustrating. We waited at a Verizon store only to be redirected to a phone number. We waited on one number only to be transferred to another to wait yet again. We were redirected to a final number that robotically recommended the website. Once instructions were communicated, the process was quick and efficient.

You guys were quick and helpful with getting my new phone. You were also incredibly helpful with the set up and transferring of all my important information from my broken phone to my new one. Thank you so much. I really appreciate all your help.

Steven was a great help and made sure I got the help I needed and I don't know what more I could write home about it but it was overall helpful and cleared my head and gave me a clear path on what to do next.

Mariah was awesome and fixed my phone like it was new. You need more technicians like her she was thorough and very helpful. Glad I have Asurion to help when I have issues with my phone as I did this time and times in the past.

Matthew ***, Sr. Business Manager/Owner of **.

Phone replacement. Wish I had option to upgrade rather than replacing old phone at that high price. Wouldn't mind paying higher price for upgrade used phone. Fast delivery and easy online process. Just too expensive to replace old model phone.

My most recent representative was amazing. Great problem solver. He was able to upgrade my phone. Which made it even better. So my Hat's off to him. Plus real easy to return my old device. Have a beautiful safe weekend.

My Fitbit Alta HR failed and I figured I would try the repair at $49 fee. A replacement Alta HR would have run $200, so I gave it a shot. The repair took a little longer than expected, but appears to have been repaired properly to working condition. Time will tell, but I was pleasantly surprised. This is my 3rd claim. Previous claims covered a MacBook and an external hard drive, all resolved satisfactorily.

I had to fill out the claim form 3 different times. I was not notified if there was any problems with my claim. I did not have a phone for 3 weeks. Plus I received a full bill and also a future bill that is 100.00 more than normal. I am not very happy about this whole experience.

I have been pleased with Asurion since I have had an account with Verizon. I have NEVER ever had an bad experience with them. And I have been with my carrier for over 10 years. And I also have two additional phones and have successively file claims with all three of the phones on my account.

I am totally satisfied. I received my new phone by the next day. Verizon helped me transfer everything. I would recommend you to everyone. Thank you. I'm a hospice caregiver and I explained how important my phone was to my job and they were amazing.

Lost phone. Asurion replaced phone in LESS than 24 hrs from filing of claim. OUTSTANDING SERVICE!! Filed claim at 4 p.m. the following morning at 9:15 a.m. the new phone was delivered to my home! Fantastic service like this is unheard of in this day and age.

The service was super fast, they fixed my phone and I didn't even have to leave my house. super convenient! My phone is back to normal. I would definitely recommend their service to anyone needing to replace their screen! Thanks again.

This is my first time using Asurion, and I am thoroughly pleased. Customers service was excellent. I highly recommend them to everyone. I needed immediate assistance with my television and the individual worked with me until he knew I would need a technician to come to my home. So I am grateful for their services.

My old phone screen stopped working and Asurion was quick to deliver my new device. I did have to upgrade to a new device which wasn't a problem for me. I got it the very next day after filing my claim. Sending back was a breeze too with the provided mail card for the damaged device. Overall easy process and I'm happy with the outcome.

Screen was cracked beyond repair. Easy and no problem getting a new phone. The representative presented all my options and my phone arrived within 2 days. Worth it to have this insurance! I will make sure I get it again on my next phone. Thanks for the help.

Very happy. The clear and concise directions made the whole process simple and smooth. The super quick shipping was also a pleasant surprise. The replacement was excellent. I liked the step by step instructions and checklist to make sure all was done properly.

Very friendly and understanding staff and went beyond my expectations in helping. They not only understood my situations but showed they actually cared and help me way beyond expectations. I requested extensions one and two and cared enough to be there and help and eased my worries.

My experience with having my phone repaired was timely and convenient. The process was smooth and I am completely satisfied. The representatives at the repair location were courteous, patient and answered all of my questions. The repair was completed within the time frame I was quoted.

The rep was very professional and gave me what I needed. At first they didn’t seem to get it together. They were asking me to turn off the Find My iPhone on the broken phone. At first we couldn’t seem to do it through iCloud. I had to call back and we finally got it done.

Disaster from beginning to end, wouldn't just fix my screen, as a sensor was not working, even though I was ok with it. Major issues with website, is submission of claim, then customer care, big out of pocket to get a refurbished rather than new phone, unacceptable.

Delivery to our remote town was extremely fast. Did have to go to the web site to understand proper procedure for switching sim cards as that was missing from the box; but the website easily got me there. Happy with their service.

I'm not sure how lucky people will be, but for those of you lucky enough to get Anne as your rep, you'll be extremely impressed. Outside of the challenge of having a broken device, Anne was super energetic and very pleasant to speak with. She made the process extremely easy and Asurion Home+ definitely worth it.

The people I worked with were courteous and warm. More importantly they were empowered to do all that was needed on their ends, without requiring me to seek additional contacts within Asurion. Fast. Professional. Responsive. Very short cycle from first contact to solve delivered - 2 days. Thank you.

Their staff were very helpful and knowledgeable. The process was quick and easy to understand. Many options were offered for me to receive my new device, which I appreciated very much. I am happy my phone is insured through them.

My experience was great! I had no idea that a Tech would come to my workplace to fix my phone. He was excellent and efficient. I appreciate his politeness, since it is so rare these days. All I can say to him is "well done thy faithful servant" and thank you.

Replacement process is good and thanks for a little extra time! Thanks so much for the follow-up emails that keep the process fresh on my mind. I preferred making the exchange in the store, but since we had to do it this way it worked.

Worker texted that he was in area and asked if he could come earlier than scheduled. I replied yes that he could. Worker arrived early and completed work in excellent manner. Explained everything that was done and answered all my questions. Wonderful service and great staff. I highly recommend it to friends and family!!

Convenient and easy way to fill up a claim. Rest of the service, also very good. Fast and uncomplicated. I'm usually brief and concise with my reviews. It feels silly to keep writing so to reach a predetermined word quota when I already said what I wanted to say. Regardless and despite of that, great service.

This was my first time placing a claim ever and the process was was seamless and fast. I cracked my screen and I'm glad that this insurance was available through Verizon. It was definitely more cost effective than purchasing a new phone.

Your representative did a great job. The only reason I rated you a 4 is due to the fact your staff in their communication regarding replacing my iPhone, kept referencing the phone that was lost. I have completed my review.

Service involved replacing a cracked screen. There was a delay in obtaining the required parts. Nonetheless, Asurion maintained due communication without me having to prompt them. Once the part was available, the technician arrived at the scheduled time and performed the service efficiently and successfully. I would recommend without hesitation.

Hello. My phone went dead and damaged one day. The next day, I had my replacement. Outstanding service. Easy return policy. Simplified the download process one phone to the new one. The policy to return the item within 14 days was plenty of time to transfer information of one phone to the next. This was enough time to transfer the needed apps and other vital information need to resume an before. Thank you.

I was extremely impressed with the speed with which my claim was processed and and my phone was received. I was slightly annoyed by the continued reminders to send back by old phone, especially after I had already put it in the mail. All in all, excellent service.

Fast response, very good customer service and replacement arrived within 2 days. I was so happy with their response to my tablet breaking I wanted them to cover all my qualified devices. So now I have that policy as well.

Phone was damaged. Made a call and paid the fee. Had a phone the next day at my door step. Sent back the old phone and got an email that they received it, process could not have been easier. I only wish the fee was cheaper. That is the reason for 4 stars instead of 5.

I filed a claim when my phone didn't want to charge but after the 2nd day Asurion had already sent out new phone, then my current phone started to work again. Called service line, I was told when I received new phone to just sent it back and I would get a refund of $189 (what I was charged as a deductible) almost 2 months later, still waiting on refund. :(

At first it was frustrating because you didn't have the phone replacement. Z fold 3. Finally after a long conversation you were able to switch me to a new type of phone. This made my life easier as the phone I have became close to unusable.

Fast and reliable delivery of a new replacement phone. Having a phone insurance plan has saved me a lot of money. Thank you Asurion in for being quick and efficient and sending a new phone. I will continue to use My phone insurance plan when needed.

I dropped my phone and crushed the glass. For $19, I got a new phone the next day. I was very pleased with the customer service. The whole process was a lot easier than I expected and the price was right.

The process was smooth, efficient and easy to use. I felt that the Co-Pay was excessive but I was desperate to get a replacement phone. The replacement device came in three days because the claim was processed over the weekend.

Replaced mother phone fast. Thanks. You service rep was very helpful with my call. I got the phone the next day as agreed so again, thanks. Please keep your cost the same for this great service. I appreciate your help.

I had to have my screen replaced due to my phone being dropped. This process was simple and the technician came to my office on a day I specified. I was able to track the process online and make changes to the date as needed. The technician was friendly, very professional and quick. The technician also advised my of additional coverages available for all of my devices and not just my phones. My phone is working working without any issues. I will definitely use this service again.

Arrived fast. Issues with activating. But got through it the activation process in setting up the new Mifi. The technician from Verizon got me through it. The Asurion spent alot of time with me. However a ticket had to be written to fix the problem.

It was fast and easy process, to receive my replacement phone. My replacement I receive was in good condition, and working order. The delivery was received, right on time. The activation was easy to do. I will definitely refer family and friends.

I was very pleased to find Asurion fast, efficient, and correct. Having lost a phone, it is anxiety-producing to be without your right-hand device that contains all of your personal contacts! Having Asurion deliver a new phone so quickly was terrific!

I was amazed at how easy it was to replace every last bit of functionality to the iPhone 12 I waived good-bye to as a friend drove off with my trailer. My bad - Asurion made good! I was super glad to have the insurance coverage. Life would have been very difficult without it.

Not a totally bad experience. The claim was very easy to file. The only thing I would saw was a bummer was that the phone I received to replace my “new” phone was a refurbished phone. Other than that nothing to say.

Very quick, efficient and costly replacement of a damaged phone. The team at Verizon were very professional on each one of my visits. The phone was replaced and I returned the damaged phone to you in the envelope provided.

The transition of data with Verizon was rather painful (the old phone was a different number than the new phone, so it was more complicated to transfer) but the Asurion process of actually getting the new phone was painless - easy, quick, and a new phone arrived on my doorstep. I'm very happy.

My address was entered incorrectly and when I called a new case was opened and I was shipped 2 cell phones. I had to cancel my debit card that I gave over the phone so that I wouldn't be charged 700 for a 2nd core I did not have. I then had to pay 50 dollars out of my own pocket to send one of the phones back to you guys. Not once was that ever offered as a reimbursement to my account for your mistake. I've contacted Verizon as well to let them know how unorganized this process is.

We received prompt service and very professional in attaining a new phone. Hopefully our lost phone will be returned to us so that we can then return to you for your service. We are pleased that we paid to have Asurion as our insurance carrier for our cell phones. Thank you!

My daughter's iPhone was broken and unable to get used, and I received a replacement the next day. I didn't have any issues with Asurion. However, it was difficult for my daughter to reset her phone completely. If my phone were to need replacing, I know I can trust Asurion to get me back on track.

Shawn promptly noticed I had fumbled on some important information regarding my device and I had filled out my claim incorrectly. Shawn made sure he had all the pertinent information and filed it under the necessary category. Thanks Shawn for the excellent customer service. Customers need more representatives like you.

My Apple Watch 4 was malfunctioning. They instantly approved its replacement. But, they were out of the Apple Watch 4 and sent me the Apple Watch 5. (They said ahead of time they were going to do that, so no surprise.) It took one day for me to receive the replacement. My only criticism is that their support information--how to set up the new device -- only talks about the iPhone. This includes the directions in the box and the directions their email linked me to. Overall, this was definitely a five star experience.

The appointment was very late but the tech communicated great. He was flexible in changing location and the process went very fast. It was very convenient to have the mobile service. I am Very happy with my new screen and it works great!

Really appreciated the ease of the process and getting the replacement phone so quickly. You clearly have studied how to streamline the process and be efficient. Good to know this service is available with ease again should we need it.

Our experience was a good one. My daughter in law's phone got damaged while they were on vacation. The replacement came quickly and was new. Not refurbished. We are extremely pleased with the service. Would recommend this service to my friends.

Quick service, no hassle. I was able to get the help I needed quickly with the help of a sales associate, replace my phone with no break in my service. I think that the cost is reasonable for the level of service received.

I was at uBreakiFix for a different issue all together and I happen to stand there at the counter waiting for me to be waited on. A lady came in with a laptop and she says I have the Home Plus insurance and I asked, "What is that?" She says, "It’s great to have." She said, "Everything in your household is covered in one monthly fee." I was so surprised that everything is covered in my house and they said, "Yes. That is electronic after your waiting period of 31 days of file could be claimed."

Final result was 5 stars..but was a hassle to get there..Needed screen repair for Note 20 Ultra..COULD NOT GET IN CT!!!! So they replaced phone for screen repair fee...Cracked screen was causing flickering issues... Was about ready to die...Took a lot of phone calls. Trip to screen repair shop..Used to be able just to go to Verizon store.. So it was a BIG hassle.. ..Ultimate result was acceptable.

The service was great, I did receive a letter stating that I would be charged $300 because I failed to return the damaged device, but when I called they assured me that the letter was auto generated and I would not be charged. Overall it was a good experience.

Our phone was broken and we needed a replacement. We paid the required fee and it was delivered in just a few days. Perfect customer service and experience. We are glad that we have Asurion as our phone protection plan.

Everything Asurion did this time was excellent from the minute I called to report and the delivery and at all times they informed me where my IPad was and at what step, I was very impressed and very thankful to Asurion and I had no hassles.

I always find my experience with Asurion to be simple, efficient and speedy. I am completely satisfied with the service they provide. The process is easy from start to finish and I have never had an issue if I needed to contact them. The peace of mind just knowing that I can get a replacement phone so quickly is well worth the money.

The customer service was terrible. I spoke to approximately 6 representatives and had to get another replacement phone before getting my issue resolved. Additionally, the first replacement looked like a counterfeit Samsung. I think next time I will just buy a new phone and be done. Totally dissatisfied with the service.

I am really happy with the response and my new product. Every time I call the response is instantly taken care of. Hopefully I don’t break it again but I am really confident that I will get great results again.

Only used the Online filing. But was very easy to navigate and complete the few questions asked. Only issue was trying to turn off the phone's locate service. It is hard to turn off locate service when phone is very glitchy.

The Asurion insurance is awesome- you get the package right away and it's ready to go. The techs walk you thru setup and the return of the old device is easy. I highly recommend this insurance to any cell phone carrier. The price is great too and well worth it.

My data could not be transferred due to the screen being damaged. I asked for the glass to be replaced so I could salvage my data, but I was told by Asurion that my phone would be wiped even with the repair. I couldn't take it to a uBreakiFix because the glass was on back order for months. You should give people the option to NOT wipe the phone with a repair. Let US decide to take that risk. I lost things that couldn't be backed up. I should have been given the option instead of "for your security."

Very easy to deal with, so helpful, and professional. I dealt with online help, and a representative. I had my phone on Monday, I called on Saturday. I returned my phone and everything was completed. I would recommend a friend for this coverage.

After much frustration was finally able to speak with a representative who assured me that I would receive a phone comparable to the phone I lost, only to receive the least expensive version of the make and model. Again, after much frustration I was told that I needed to resolve the issue with Verizon. Verizon would not buy, trade or offer a discount and I was required to pay full price. I am truly considering self-insuring because it's been a complete waste of time and money. As well a lot less frustration.

Even though they no longer service in Snyder, he met me in Big Spring. While my family and I ate he sat in the parking lot and had my phone back to me within 15 minutes plus a new battery. He was very polite and had my phone looking like new again.

The main issue I ran into is my first replacement was sent to the wrong state. I also ran into the issue of getting in contact with someone to activate the new phone. Once those two issues were resolved, we were good.

Good service. Fee for replacement phone was high, but much better than having to pay for new phone. Cost to pay for a replacement phone should be lowered. Customer service was friendly and helpful. I appreciated all the information shared.

Was a really simple process. Phone came in two or three days set up and ready to go. Much easier than it used to be. Phones are really expensive now and I’m glad I didn’t have to buy another one. I’ll keep the farm insurance.

Based on cost to replace damage and lost phone the cons seem more beneficial. The customer service and process are tedious. I will decline coverage from here on out. The time and effort was extremely time consuming. When I receive the device; I found that customer representatives lack the knowledge needed to assist with setup. So, I had to call several times before issue was resolved.

Wife broke the screen on her new phone but with Verizon we have coverage. I highly recommend that btw. We were able to get into an Asurion store within hours of calling and the screen was replaced after only a couple hours. Very satisfied.

The experience was very fast and self explanatory. Had no problems at all. I would recommend this to anyone because this helped me in my situation. I had just bought my phone and was mowing my yard when my it had fallen and I backed over it. This saved me money and I had my phone back.

Got my phone in a timely manner and answered all of my questions. Understood when I wasn't able to send the old phone back because it was accidentally trashed by my son. I would recommend this service to anyone else.

Filing a claim with Asurion was quick and easy. Everything was done online. Easy, straightforward questions to describe my issue and set an appointment. The technician came to me and repaired my phone in his vehicle while I waited comfortably in my home. My phone looked brand new and worked perfectly! The experience was great and I would recommend them to family and friends. Great service at an affordable price!

Great service! Even had someone come to my work to set my new phone up for me. How awesome! I will always have this phone insurance. Well worth the money. Don't know how many times I've used it, but it's been a lot.

It's ok. Got a good refurb phone quickly for a price similar to buying it on eBay (not counting the monthly fees). Downside: somewhat harassing emails every day while old phone was in the mail back to Asurion. It's a bit of a sucker's bet, but the service is fast, which is worth something.

Agent helped me transfer my data and apps to the new phone. She told me how to prepare my old phone for return. She was friendly and helpful. Good experience. Although I was skeptical at first, I would do it this way again.

It took 3 attempts and a couple of weeks to get my issue resolved. Once the right supervisor was involved they ended sending me a "new" phone. It's a nice phone but it seems like a refurbished one as it's not as fast & doesn't operate as smoothly as my previous phone that I bought brand new at the Verizon store. They assured me it would be brand new but it doesn't seem to be. At least they did their best & tried to resolve my issue.

Accidentally dropped my 3 week old phone off a machine, loaded on a semi. New galaxy s22 ultra. Cracked the screen and had a green line. Instead of dishing out 1100+ for another one or dealing with a broken phone. I got one for almost 1/4 of that price.