Asurion Reviews

Very good working with you. My deductible should I feel be not more than 100$ but your service was very prompt and courteous and the rep I got was very good at her job. Thank you.

Quick service, responsive and worked for me perfectly. Took the phone in for repair and realized that the better option was replacement. New phone was at my house in days. Did the transfer, packed up the old phone and shipped it back without any issues.

Repair plan for electric devices is a good plan. Eric helped me a lot. I like the plan because all devices are covered. Asurion has a very friendly team. Eric was very knowledgeable on the issue I had with the desktop computer. Thank you Asurion!!!

After losing my phone in a foreign country, I was able to replace it for a small amount. It took little effort for Verizon to bring back my items. This made a traumatic situation bearable! I’m sorry I did not know when I was asked if I had accessories that my clear protective sheet and case would have been considered accessories…oops.

This place is the bomb and I absolutely love them! If you need your devices fixed and it has a power on button they will get you device fixed and placed backed to you in no time! I would recommend them to all my family and friends!

The first phone replacement had several issues with sending texts to my contacts so, a second phone was sent which was not of good quality to meet my needs. The representative did find the third phone replacement (Kycero) that was made a bit stronger and waterproof which could possibly last much longer. So far, the phone seems to be working without any problems. I appreciated the technicians who assisted me during the process.

I used the chat customer service and it was much easier than I expected. Very helpful and address my issues quickly and filed a claim for a replacement of my product. Would recommend this insurance for your tech products. This could have been more complicated but service rep cut straight to the solution to resolve my problem.

Helpful and clear help the second time around, was sent a bad replacement phone the first time. Also got tech person the first time that was not properly trained to answer questions about phone. When I know more about my phone than the tech I know I'm in trouble. Told that tech I didn't have any more time and hung up.

Too much automation on phone. I had to go into the store to speak to a representative who dialed me right to you. One option should be customer representative where seniors can talk to a person. Many older people are more comfortable talking to an individual.

It was easy to use and get a replacement for my phone that was damaged in a fall. The process itself was user friendly with easy to follow directions, including the return of the damaged phone. I was pleased that I received a new phone and not a refurbished one.

I had some trouble, when the technician that was supposed to deliver my phone, never showed at my house. I arrived home at around 8 on a Friday night, and seeing no phone called the customer service line. I was given a girl (I can't remember her name), and she was excellent. IT took about an hour, but she finally found out what happened and because of all the trouble, I was given an upgraded model. (Honestly the s21 ultra had been on backorder for 3 weeks, and this may have been the reason for the upgrade). Believe you me, I'm not complaining, when a brand new s22 ultra arrived at my door. Thanks, Asurion and thanks to the lady whose name I can't remember (so sorry)!

Easy to work with and efficient and prompt sending of new devices. Would recommend to a friend. The website was easy to follow and devices were received within days. Patient with the lateness of sending back devices since we were on vacation.

Great service and completed work in a fast and timely matter..!! Once I called in they had a representative call to make sure our claim and questions were taken care of. When we had to ship out our equipment they had very good instructions we followed and they even paid for the shipping and delivery back to us. I would highly recommend the warranty for sure..!!

They were punctual and quick! I like that they gave a time frame and stuck to it. I could get on with my day as planned. The repair is flawless and my phone still works great as that is ways a concern.

Cracked front glass screen of phone. Easy to contact and set up claim. Directions to backup data seemed clear, but COULD NOT RECOVER all data (glad we saved all pictures ahead). Damaged phone was received, and surprisingly no damage was observed??!! Not sure it was actually tracked correctly there. Still, a replacement phone was approved, at the cracked screen repair price. All good!!! Replacement phone received, and after much stress, some data (contacts) restored. Also received back our supposedly damaged phone (no damage - not our original phone), with instructions to return it promptly or be charged for it. That really seems like an unnecessary step in this process - fix that. All in all, we have a re-manufactured replacement phone that seems to work well. So we are satisfied mostly.

God awful! The claims process is convoluted, counterintuitive, and full of hurdles, seemingly designed to discourage clients from filing claims. There is a $99 service fee that I was not told about when I agreed to this insurance, and the demand to pay this fee before I even ship my computer. This is shamefully misleading.

A very nice young man came to my house, and repaired my phone screen in under 30 min. Very professional. He was polite and explained the process to me. I would definitely recommend him again. I am glad that Asurion is offering home phone repair now. It is very convenient.

I had trouble with the microphone on my insurance replacement phone which was an XS. People intermittently couldn’t hear me very well. Tried troubleshooting and after that didn’t work Asurion sent me a new phone and it works perfectly. I am happy with the service I received. Thanks.

My phone broke, and I contacted Asurion. They immediately, got me back to normal. It was easy and quick, the customer service was the best. They were friendly and helpful the entire way through the fiasco. It made me feel important as a customer of Verizon.

The gentleman came out to my hotel room and approached it in a professional manner and said he would be back in 30-40 minutes with my phone to replace its broken screen. 23 minutes later after he left (I timed it on my Apple watch) he was back at my room with the phone. That’s impressive and just so simple. And the price to repair it. Unbeatable. Not long before this I used Asurion to replace a lost phone as well. With these two experiences combined I think you got a customer for life.

Asurion is right on top of things. I’ve had to make a few claims. I didn’t wait much time at all. I would highly recommend them to everyone, everyone I have ever talked to there were friendly and courteous and actually made you seem like a friend. I highly recommend them.

Replacement process worked well and migration to restore went fairly smooth. Turn around time was good, as committed. Replacement phone was refurbished and looked used, battery is worn and doesn't hold a full charge! Will have to return if battery doesn't fully charge.

My phone looks brand new, he put a new front and back on for me, on my phone. Asurion did it for a great price too!!! I would definitely be using them again if anything were to happen to my phone again.

It was very straightforward and the customer service was excellent. They guided me through the process and I didn’t feel rushed. A little disappointed that the couldn’t ship my replacement to Mexico and I was without a phone for 6 days which made it a little stressful since I couldn’t check work stuff. Other than that very pleased overall.

Had my phone screen repaired using Asurion. Service was prompt & professional with low deductible on screen repair. Tech guy came out to my job & said that it would take him 10 minutes to fix screen. I got my phone back within that time.

My laptop fell and the screen was damaged. I put a claim in and expected the worst. But they fixed it within 7 days and that’s including having to wait for a part for the laptop. They texted and emailed me every detail so I didn’t need to check the status on the website. Very satisfied and would recommend them to family and friends.

Phone was stolen in Milan, Italy. When I returned I filed a claim through Verizon. While a replacement was not immediately available, Asurion offered to make a substitution which I declined. They kept me informed every few days to give updates on the backorder. To sum up, Asurion's execution and communication were extremely professional. I was very pleased.

Help was great and my situation was taken care of fast and easy. The phone was sent out right when it was available and got here quick. If I have any other problems I know who to go with. I plan to also look into the other the other protection plans available.

The only thing I was disappointed on was. It took too many days for me to get my replacement phone, so I was phoneless on a family trip I took. I figured with the high deductible I paid my phone would have been overnight. I have zero pictures of my daughter's school Zoo trip. Other than that good service.

My iPhone screen shattered and the next day a repairman came to my office and repaired it. Cost $29.00. Was a painless experience. I was extremely impressed with the service and would highly recommend this service. Superior to schlepping down to the apple store and visiting the Genius Bar.

I was amazed and shocked that my device was replaced. I had no idea I had coverage and I was given information to submit to you and it was so easy and a smooth process. The website was so easy to upload my information and I received my device 2 days later. Thank you so much for great service. It is so hard to find good customer service.

I explained what happened to my phone, it met the requirements and after paying amount that was due, my replacement phone was shipped. Received next business day, the damaged phone was returned in a prepaid envelope and I received an acknowledgment of receipt of the phone via email. Real smooth process.

They kept me up on emails prior to coming. Tech came and knocked the 1st phone out, the 2nd phone he did break. But they sent a replacement the next day. A lil inconvenience but it was ok. I have some friends that have asked me about it and have recommended them.

We have used this coverage for several years and have found it to be a very good value as I have 7 phones and accident prone family members. This past repair experience was convenient and timely. Booked screen repair on site was nice.

I can honestly say I have never had a more affordable, pleasant and easy experience with a cracked phone screen than this time. Fixed in a day and was good as new. You will keep my future business this way for sure. Highly recommended!

Although it took just over a week to have an appointment, once the tech arrived, it only took 30-45 minutes. I even got my battery replaced. He did a diagnostic scan to make sure there was no other damage. Before he left he made sure my phone was working properly.

It was easy to follow instructions. Everything fell into place as needed and my new device worked beautifully. I didn’t need any special instructions. My device works very well without any special considerations, and needed no new instructions. There were no special needs to follow.

Thank you for your service. New phone working great. Nice friendly service. Resolved my issue. Could not repair cracked screen so upgraded my phone to a new one. Easy process to submit claim and easy to track. All good and would recommend.

The Verizon guys were great, yours not so much. Was told that I would get my phone that day by Asurion rep, then turned into an email within 24 hours and the same questions asked again. Even the supervisor could not explain why. Commitment should be honored.

Noticed my iPad screen was cracked and contacted Asurion through Verizon. Asurion quickly sent a message explaining the steps to replace my iPad. The process was simple and my replacement arrived within days, including the packaging to return my damaged iPad. What a great service and I am glad I signed up for it.

I got my phone in a very timely fashion. There was great communication about getting the new phone and receiving the old one. I would recommend them to any customer. I have absolutely no complaints, It was a great experience all around.

I was disappointed that the first replacement you sent was defective but you expedited a second one and I was up and going again in three days instead of two but I appreciate your efforts. Being this is my business phone you can understand why I was so concerned. Thank you

Getting my phone exchanged was quick and relatively easy. I was back up and running within an hour of starting a restore. I did have to turn my phone lock off in order to complete the restore. It quit twice while restoring. I tried turning off the auto lock and then it restored without failing.

Verizon gives me your number to contact to start the claim, and your recording says to do it online. I go online, and the process is so confusing that I didn't realize it was not submitted and it takes me 2 more days to find out my phone isn't even on the way yet. Your online process tells me to erase my old phone prior to getting my new one, or I might get charged. Shame on you. It took me HOURS to pull my info out of the cloud and transfer to my new phone. NOTHING should be this complicated. And then I find out about the deductible.

The claim process. Was very easy. The phone was delivered as promised. It was very simple to change my data and contacts from my old phone to my new one. I will recommend Asurion to all my friends and family. Thank you for being here.

I have used Asurion in the past, and once very recently. Both times my issues were resolved, and honestly both times beyond my expectations. Also this time I used Asurion was easier than the last. They keep getting better, thank you. The repair company however it felt the customer service was lacking, this may or may not have any reflection of Asurion's choice of repair company. The technician that did the repair however was friendly professional and kind. He did an awesome job and very timely. He made for a very good experience. Overall great customer experience.

What can I say but “wow”. I have always been hesitant purchasing mobile insurance but we decided to get it for my husband’s phone since he works around water. Well of course that phone went into the water and I was able to get him a new phone within 24 hours to my door without having to talk to anyone over the phone! Super impressed!

Phone was stolen from our local Farenity club. When I called to report it the person who helped me had so much patience and walked me through what I had to do to get it replaced. Our local Verizon store help us to get it our new phone reinstall.

As a first time customer I was happy with the process. Delresha was very helpful and very patient with me as I was very frustrated. She walked me through the process and it was easier than I expected. I would recommend Asurion to everyone I know as we all have electronics and we should have them insured.

First after paying the $29 deductible, the company that was supposed to fix my cracked screen broke my phone. Then I had to pay $229 to get a replacement for the phone that the repair people broke. Feels like a scam.

You replaced the phone twice which was very much appreciated and makes paying for the insurance worth it these few years. You even came to the house to deliver the phone one of those times without having to go to post office or have the phone lost in the mail. Thanks.

The claim process was very simple and easy to do online. My replacement phone arrived promptly the next day. It is a refurbished version of the phone that got wet but I can't tell the difference! The phone is as good as new!

Quick and efficient process to repair cracked screen on iPhone with no hassles. I would highly recommend this coverage for anyone who drops their phones and subjects them to cracked screens. Unavoidable problem that is so annoying and otherwise would be very expensive to replace.

They provided very helpful customer service. I was given Clear directions on what to do. If I called, the service was prompt. I don't think it's fair that I had to pay so much to get a replacement phone due to a swollen battery which is something I had no control over.

I feel the deductable is a little excessive but my business revolves around my communication. I was back in business within 48 hrs. I have not felt with any other insurance provider so it is impossible to complain to another. Thanks for overall great support.

My son, Thomas had Damaged his Phone and even though the phone was not in stock, he did receive a new phone within a Few days! Thank you for the excellent customer service and communication! Thank you thank you thank you!

The initial issue of getting my claim took longer than it ever had in the past with shipping a phone to a different address (which had never been an issue previously). Then, an Asurion rep hand-delivered my phone which arrived at 10 pm at night! No technical support was requested or needed but the rep still came out his way and took longer to deliver the phone than FedEx. And then the replacement device didn't even work correctly. Stick to the old system of just overnighting a replacement. Additionally, based on the deductible price point for the S10+, a refurbished model could be purchased for almost the same price online outright making the monthly fee no longer worth paying.

My experience was very difficult at first, as I was unable to log my phone out of “find my phone,” but the Asurion representative went above & beyond to resolve the issue. I was more than pleased with the experience!

Had cracked screen. Went online, filled out claim, which was easy, it directed me to the nearest approved repair shop, which was very close. Entered store and they were very friendly & helpful. Scanned my claim form and told me it would take 2 hours. Received an email that it was ready and back in business. Overall very satisfied with the prompt service!!

Setting up my new phone the tech assured me how wonderful he was and how he was so competent with all his experience. Mark took me into the innards of my phone to recover my data, pictures, and life off of the phone which was lost. He then scramble things up and lost my life like a full on jello tard. Yep, totally ruined my accounts, memories, and lost my information the became rude and hung up. This was a absolute failure Assurion is about as useful as a plane crash.

Received the phone very quickly and changed over information as per the instructions and work great. I received the Samsung S22 NEW due to the S21 was no longer available. Great experience and service. The return for the mail carrier seamed a little slow but It got there.

So far neither my cellphone provider (Verizon) or my cellphone insurance (Asurion) has let me down & continue to give me the Great service that #1 I Pay for & #2 That I expect out of the Quality service that I count on. Thank you.

It's literally a scam to tell people they need a brand new phone just cause the battery needs replaced. Also a complete scam because the deductible is $230 which also happens to be the price of the same model phone on ebay. Asurion is the definition of a fraudulent company.

I was extremely impressed with my Asurion experience. I even had the opportunity to speak personally with an Asurion representative at the store. My phone replacement was delivered the next day, packaging was even included for the return of my original phone. Excellent service.

All was good, I do wish I could have received an acknowledgement that my old phone was received instead of left wondering if the mail delivered it. My service was fairly prompt, and my replacement was good.

Phone replacement. Great service. They got the job done. I was very pleased with the service and will use them again if needed. I will recommend them to any family members or friends. They ease the pain of paying for your premium.

This is probably my fourth or fifth time having to go through Asurion to get a replacement phone and I’ve never had any issues! I get my device either same day or next day at the latest and it’s super easy to file a claim. It’s worth the monthly fee!

Awesome service. Insurance that was there when I needed help. I had lost my phone somewhere. I made the call to see if I had coverage and the agent that spoke with me made me very comfortable. I received my replacement phone the next day.

The agent was perfection of how a representative should be in all fields of customer service. She should start an instructional class on teaching other phone representatives how to present themselves like her. Best phone representative I have ever experienced on an phone call, literally. She deserves an raise because it is rare to come across such respectful, knowledgeable, kind, jovial, professional reps!!! 2 thumbs up to her!!

Everything was good. I just feel the COPAY was high, but overall you got me my new phone fast and it works! I'm sure you get a lot of claims so I kind of understand why your copays are high!

The process was quick and very professional. I was amazed at how quick I received my replacement. The tech assisted the process and explained what he was doing. Texted before showing up. I was amazed I was able to get the phone the same day I filed the claim.

The tech did a great job but I am having problems with battery life since they replaced the screen. I was wondering if that has anything to do with the battery life not working well anymore. Thank you very much.

Great experience at Asurion customer rep. Never had a problem with them. Just wish it didn’t cost so much to replace a screen, a simple fix for a screen has turned into a whole device replacement. Going to get the screen replaced elsewhere for a way cheaper price.

Truly a wonderful experience, work was performed in a timely manner, technician arrived on time and was polite, answered any questions I had, this was a better than expected experience, and would recommend to anyone! The cost of the repair was approx. 10% what the repair shop would charge, and they came to me!

The shipping was on time. The service with the tech coach to activate the replacement phone was smooth and professional. On a different call to Asurion the flexibility to extended the due return date of the old phone was a relief as it allows me to retrieve info that was not transferred.

Fast, clean, friendly. Phone repaired and everything ok. No problems. Happy happy. Was done before time given to pick up so everyone likes fast. This repair was done on a Sunday so when making an appointment take the store hours into consideration. Also if you want same day service come in early.

Overall I was very pleased with the process of replacing my daughter's broken phone, we had a little bit of a hiccup getting the new one set up but we got great advice from our local Verizon store employees. It was a fairly easy process and our new phone arrived quickly.

The Customer Service Representative was very polite and helpful. The phone was replaced and quickly. All I had to pay was my deductible. Tracking was accurate. It was easy to return the damaged phone. I'm glad I have this protection from Verizon.

I'm happy with the experience I had with Asurion. It was easy to file a claim online and over the phone. They are very helpful. I took off a star because I wanted it mailed to my PO box, but they informed me that they couldn't do that. I put my work address, but the delivery driver just drove by my work address several times until I went out there and asked them if they had a package. He said he wasn't sure of the address, so he kept it in the truck. We don't have street addresses out here. So that part was hard and unsatisfying.

The customer support for me was excellent and I would highly recommend Asurion to anyone. When the phone was stolen, I was not sure what the response would be for a request of a replacement phone, I thought I might meet resistance or need to provide some kind of proof that my replacement phone was a legitimate need. I did not have any pushback at all or questioning beyond what would be normal in establishing my identity and the device. They sent my replacement immediately and I received it in 2 days. I was very surprised since they were not business days since I reported the stolen phone on a Saturday. Needless to say, it was excellent service and I felt like a valued customer and they were patient with my questions and it was a painless process with very fast service! I know that the cost of insurance is well worth the price since it is a protection from unexpected events that could be very costly to get a replacement.

The screen on my basically brand new S22 cracked the first time I dropped it with a screen protector in place.... Murphy's Law. Asurion replaced it in a timely manner although I wish the out of pocket was a bit less than it was. Their service was topnotch, however. Thanks.

My son dropped and broke his phone screen within 4 months of receiving it. Our policy with you replaced his phone, free of charge...and in a timely manner. The customer service reps were very helpful, making the experience a positive one--even though it's not one I want to have to repeat.

They are very quick with service. Only had issue with my card going through. Could have been bank. I give them my seal of approval. I received my phone when I was supposed to. Simple process to make a claim and set up phone when you receive it.

The replacement Samsung S9 plus Android phone (I purchased my original phone from Verizon) came quickly and Verizon provided excellent support service in exporting and importing all of the data, contact information and all of my phone contacts and addresses.

Customer service could not have been better, absolutely perfect, the associate could not have been better if he had to, some of the best customer service I've ever had my life. Oh, hopefully he gets this because I drove 4 hours just to get this done and I really really appreciate it. Man you did a great job and fast and you're very good at customer service.

The claim process was fast and easy! The best part was the customer service rep who brought the new phone! She was excellent and made sure everything transferred over before leaving! The fact that I submitted a claim and received the new phone on the same day was amazing!

The agent that serviced me was nice and knowledgeable. The experience was very pleasant. Everything was excellent. The agent responded to my call very quickly. I didn't have to wait long. I enjoyed my experience plus I received my replaced device on a Saturday.

I have been quite pleased with Asurion in the past but you guys TOTALLY dropped the ball on this one. Sent me a bad replacement phone and it went downhill from there. Took me over 3 days to transfer info and then the replacement phone did not operate as a smart phone. Could not get to voice messages or text messages from call list or contact. Verizon was even worse on this as they sent me another replacement phone with 1/2 the memory, 1/2 the camera quality, 1/2 the RAM, 1/2 of everything and I was expected to delete over 1/2 of my apps, pictures, videos, etc. Major catastrophe and cost me 2 days work while the folks on the other end of the line were getting paid and basically not help me. I could go on but you get the picture.

Great job, easy drop-off, phone returned as good as new and on time, what more can you ask for? Easy to find, clean shop with nice assortment of accessories to choose from. Plenty of good places to go get something to eat within walking distance.

My experience was great. My son's phone came earlier than was promised. I thought it was going to be a difficult process because he had his phone for less than a month but I was pleasantly surprised. Things went very smoothly.

I have had to make multiple claims over the years, unfortunately, but speaking to an Asurion claims agent has always been easy. They are friendly, concerned and helpful in making the situation better. The website is also very user friendly as I have used that as well. I would highly recommend them.

Well I called about the phone. It went okay. I got the phone and it has issues, the biggest is the phone glows when plug in to charger. The next person I talked to just disappeared. The next person I talked to me started to talk me and also just disappeared so don't tell me about was is right and wrong. Putting me on hold and not coming back is wrong all the around. Matter of fact it is rude and I still have a bad phone.

Helpful customer service. Quick shipping. Easy enough process. Didn’t give me a hard time about covering a stolen phone. Thank you guys. Really saved me from suffering further from an already horrible and frustrating experience. Asurion insurance is worth every penny.

I thought it was an awesome service that a Siri on provides and the tech makes house calls. Thank you. My screen is fixed and phone is as new. Awesome with my experience with the technician. He was knowledgeable and professional. Thank you.

I lost my phone. Replacement came in less than 24 hrs, even tho it was a weekend. Great support from the Verizon team in submitting the claim and setting up the new phone. I would recommend this to anyone who has a cell phone.

I couldn't believe he came over 2 hrs away from Las Vegas to fix a broken screen on my son's phone. He was very nice and quick! My dogs didn't even bark at him and they bark at everyone.... THANK YOU!

Once I got through to Asurion it was "smooth sailing" as they say. I was helped by Cameron who was an absolute great and resourceful guide. He was clear, concise, knowledgeable, friendly & patient. Just went out of his way to insure I understood what to do and what to expect. A pleasure to have him assist. FYI, my carrier is T-Mobile. It is not one of your "Carrier" choices.

Tech called and show up on time, very professional and was quicker than expected and so easy. I'm very happy that I have insurance for all our phones and will keep them insured. Having still 2 kids this is very reliable.

It was a very pleasant experience during a very critical time when we rely on cell phones so much and the next day delivery was phenomenal! I would definitely recommend your services to anyone! Again I was very very pleased with the friendly service I received! Thank you!

Very fast and easy. Showed up on time and was friendly. It was easy to set up appointment online and was not expensive. I would recommend Asurion to any friend or family member in the future. Quality of service was also great.

Prompt delivery, easy process, customer service stayed on the phone with us for an hour and a half and walked us through the transfer process which was very helpful. I am very happy with Asurion and will use them again if/when needed without hesitation.

Your service and response to my need was EXCEPTIONAL!! I was somewhat skeptical prior to my phone call. I was immediately placed at ease and the promptness was unbelievable. I have nothing but Praise for Asurion and can and will recommend protection thru Asurion to all my family and friends. Thank you.

Excellent service. Easy replacement. Quick return. Helpful representative. I called. Explain my product loss. Answered a few questions and received my tablet the next day. Unbelievable service. Completely satisfied. Thank you for your help and service. Don't know what else to say except I think your service was great.

Amazing service. Great help. Quick replacement. Pleasant dealing with any and all the customer service agents I had contact with. They were quick to answer questions and find solutions without any issues or slow downs. I received my device the very next day.

Sorry it took so long to return old phone. If there's any way you could get that phone to charge, we'd love to get the photos off of it since they weren't saved or backed up. You guys are always so quick to get replacement phones out. We appreciate your great service.

I was very pleased with the experience of having to replace my phone. The service operator was very good with helping me. Only one thought was why I wasn’t able to get the phone the same day from the Verizon store and had to have it shipped overnight. The phone was shipped in a timely manner though for the next day.

Very quick and professional. Process was easy and problem free. This is the second time I've used your services and it's always quick and stress free. Would recommend to others. Definitely worth it. Best value I've found for phone insurance. 10/10.

Phone arrived promptly. Verizon staff excellent in helping me set up. Special shout out to Juanna, the Verizon tech in Bluffton SC at the 278 facility. Very knowledgeable and patient with this 77 year old woman. I hope that I won't have to go through a replacement again but if by chance I do I'm sure it will go well.

This was an absolute nightmare. I broke my phone in December and finally got my replacement in June. They wouldn't even forgive the deductible. I returned the phone in December and now they are telling me that I have to pay $300 for a non return device. This is a joke of an insurance policy and an experience.

One word. FLAWLESS. Turn around time much better than I expected. Simple. To the point. No hassle. On to Verizon. Their assistance with this matter was also outstanding. The total experience was friendly and fair. Good job and thank you. Paul from Minnesota.

I reported 3 phones were STOLEN. phoneclaim.com.

Well, you guys sent me a bad refurbished phone. It didn't work, so when I replaced that phone I still had to pay the deductible. Then you cancelled my insurance and said I used it too many times. You are crooks.

This is my first claim. I hope everything is going to be well, support is very good and helpful. I use to work for this company before and I know they have a lot of very good people. I Wait for the claim response. Thanks.

Excellent and super fast service! I’m so thankful for the insurance I have through Asurion! They quickly shipped my replacement phone and sent instructions for transferring information and activating the new phone. The entire process was really easy and the replacement phone was the best quality.

They were friendly and fast and was very helpful on what to do and gave me all the information I needed. After I received my new phone they helped me set it up. I can't say enough about how helpful they were.

Wasn't unnecessarily difficult to exchange broken iPad after a few questions. It was easy and quick. Received a replacement 3 days after processing. Paid a small fee, but to replace the iPad would have cost 3 times more. I'm completely satisfied and happy with my experience. Keep up the good work.

Great fast job getting my screen fixed. They also did extra work on my phone which made the experience 10X better. I got there and gave them my phone. Told them what I wanted done and it was done quicker than anywhere else around Puyallup.

Fast and courteous service. The customer service representative was kind and very professional. My new phone arrived the very next day. The whole process was seamless. Rest assured that you are going to get the very best service from Asurion.

Super fast and on time delivery to my house once claim filed, very quick and easy process to switch out my device to the new one provided, received excellent and helpful service provided by the nice tech support people that assisted me when needed.

Went Kayaking and my son lost his phone in the lake. To file the claim was simple and easy. We were able to do so on the drive home from my mobile phone. The new phone came within a couple days and works great.

I cracked the back of my phone and could not call out or send messages. I took my phone in to Verizon, where the very helpful manager let me use their phone to contact Asurion. I paid the deductible, and had another phone by the next day. So far, so good!

Shipped and arrived on time, my only complaint was/is once received and was on the phone trying to activate it and transferring old phone info to new phone, I lost all my music, my apps, my games and all, the only thing that did transfer was the contacts.

I had 2 tablets that were broken at the same time. And they fixed them for me no question asked in an excellent manner. They sent the tablets back in like 2 days. I strongly recommend them. They walked the extra mile to help me out.

We received Excellent service and when we needed a few more days for the return it was easy to do. We receive our phone timely. The service representative was knowledgeable and kind. She took care of my need in one phone call.

With some help from Verizon, I was able to get a replacement phone. Very satisfied with that. I want to send my damaged phone, but I can't access to get to factory reset and delete all my info. Tried calling numerous times but don't have time to wait on hold for extended time. Any help would be appreciated! Thanks! Rick

My damaged phone was replaced in a timely manner with a comparable replacement. That is what insurance is for. This is the second time Asurion has replaced a phone for me. Definitely worth it. I have the plan on all my phones.

Sent me a phone under warranty and it didn’t function correctly. They argued with me for week about it. One rep wanted me to pay $1000 instead of waiting for them to take responsibility. Sent round and round from Verizon to Apple. Interesting, the new phone has no problems.

Fast and easy process to replace my phone. The claim process was simple, once I received the new phone I liked that I had some time to get my new phone activated and set up before retiring the broken one. The return process was even easier as all the packaging materials were included to return the phone.

Very easy to work things out about my phone, no problem or fear about them not listening to what happened to my device. I told them, they heard me, the problem was solved. Got my phone then. Very next day my phone was at my house.

We were pleased that Asurion put a new mother board in my wife's McAir computer without charge. We expected the computer to play like it did before the motherboard failed. Unfortunately, it appears that some memory has been lost and it now behaves like a new computer that has to be set up from scratch and we are having some difficulty getting it set up.

Steven was awesome, he took the time to explain what coverage I had, and even told me where I could get my son's screen fixed on his iPhone since my Home+ didn't cover his phone! I would definitely recommend Asurion to my friends and family if they asked!

My son damaged his phone, I called Asurion and filed a claim. It was a super easy process and he had a phone the next day. They provided a box and shipping label to send the old phone back with easy to follow instructions. Couldn’t be more pleased. Thanks for a quick turnaround and EASY process!

Asurion did a wonderful job. They offered me several selections on getting my phone repaired or replaced. They were out my current phone (Samsung Galaxy S20 and upgraded me to Samsung Galaxy S22 at no extra charge. I would highly recommend you use their service. Customer service was extremely professional and very courteous. They made me feel at ease at a very stressful moment. I used my phone on job because I work some very remote areas.

Replacement of cell helmet on my Galaxy s9. Great service, came to my work and only took 30 to 45 minutes. Very convenient and the young man was pleasant and kind. Will differently recommend to everyone I know. My phone looks brand new. I'm very pleased with this company.

I went to an Asurion store and they gave me the information and helped me file a claim. I received my new phone in within a week and returned my broken phone within a week. All is good and I'm enjoying my new phone.

I received the cellphone exactly when told. Their customer service is GREAT & very helpful!! They helped me set up my phone and answered all the questions I had. I wasn't judged for not knowing how to do it or the dumb questions asked. I would definitely recommend and continue using their services without a hesitation!

Tech was very professional, courteous, informative and respectful of property. He was very efficient and knowledgeable with respect to performing his job duties. He was very patient in answering all my questions and concerns. We appreciated him taking the time to explain company policies.

Did a great job. Keep up the good work. I really never have any problems with you guys. Every time I have called things have been good with me. Every one is nice on the phone and they always make sure I am good before ending the call with me.

I am very pleased with the services provided with Home+. I would recommend this service for anyone who would like to maintain their video game systems. Fixing a Nintendo Switch on your own is harder than it seems, especially if you do not have the proper tools. I am glad I found a service that can handle that for me.

Fast delivery of the replacement unit, great support over the phone to set up my new replacement. Deductible was reasonable. The phone support was key to my satisfaction. The rep was patient and knowledgeable, generally a positive experience.

Lost phone and was able to get a new one fairly quickly. Asurion was great to work with and solved my problem quickly. I put in my insurance claim and had my phone within a few days. Great customer service and highly recommend Asurion and Verizon.

My phone was run over and smashed. It somehow still worked, I could Bluetooth it in my car but the front and back glass was destroyed. I sent in a claim and they had a replacement for me the next day. Very easy, the whole process only took minutes and was easy.

My experience with Asurion was excellent. I needed to have my phone replaced. I explained everything, they answered all of my questions. They were very helpful. I was worried about sending my phone in since the battery looked like it was swelling up but their customer service rep was very knowledgeable, kind and patient. He explained everything to me. LOL

I use Asurion for my Verizon account and Asurion Home+. Today, I inquired about my Home+ coverage start date via chat and received a quick response, simple interaction and seamless resolution! I am extremely satisfied with my experience and would recommend Home+, chat support and Asurion to anyone I know!

Once I got my claim in everything went fast and smooth without any problems. It was a little inconvenient getting the paperwork printed that is required since I don’t have a printer at home but other than that, it was an overall pleasant experience.

The arrangement with UPS is impossible. Their delivery windows don't work for working individuals. Shipment had to be refused. It took three days of calls and lots of uninformed staff giving incorrect info or telling me they couldn't help before I got someone else to help me. The phone was finally delivered.

Broke screen, fast replacement. You all are the best. I use to would not carry insurance when I was younger but it only makes sense to insure your phone just like you do your car. Thanks Asurion. My phone broke on a Wednesday. 2 days later they had a mobile tech at my house repairing my phone. It was awesome, didn't have to leave home

The process was seamless! I paid the deductible and received my device within 24 hours! I absolutely loved the website, and the claims process. I would recommend that any person with a cellphone should cover their device with Asurion. It paid for itself in 1 replacement. It's worth it! Thank you for making a difficult situation turn out awesome!

All the people I talked to were very helpful, polite and understanding. Highly recommend the helpline. Some awesome folks answering them calls. The replacement phone got very quick and the replacement phone works great. Thank you for being the best part of this whole experience.

My laptop was definitely on its last leg, I contacted Asurion Home + and paid the low fee to get my laptop repaired and when I got my laptop back it was practically Brand new. I appreciate all the love and care Asurion put into improving my Device and I recommend their services to all who may need protection on their electronics.

The screen of my old phone was damaged and I was thankful that I had insurance on the device. Asurion provided the info needed to transfer my data from the old phone to the new phone. Greatly appreciated!

Fast shipping and quick help in getting everything set up. Phone ended up being replaced but was a wonderful replacement experience. Very satisfied and hopefully I will not need the service again, but if it is needed I know they will take care of all of our needs.

I was told that there are only 2 options to have my phone repaired one to mail it in and pay $29 or 2 replace the phone for $249. I found an authorized location to repair my phone in person. Asking a customer to mail their phone and go without communication is ridiculous.

10/10 experience, I wish they covered phones as well as tech but otherwise amazing service, would recommend. I enjoy how easy it is to get tech support and to get my devices repaired if need be, the techs over at Asurion Tech Repair and Solutions as well as UBreakiFix are amazing and very honest. I'd like for this to continue.

I am so happy with Asurion, they have saved me for years. While traveling alone through foreign countries, and being robbed, they really have saved me. I cannot be more grateful. Sometimes I have even received the new phone within the same day as sending the claim. I am so unbelievably impressed with their service.

Did a real good give at 10. The service was great. I got my phone on time and you got the money. I'll tell my friends about for Verizon for their good service and read take care of you. I can always count on you guys on the servers and everything.

Always excellent service! Phone is shipped quickly! Customer service is willing to help and answer questions. I have various claims submitted with Asurion and each one leaves me with a smile on my face. I can’t recommend high enough. As time progresses our phone is a necessity, so I am happy that the service is quickly.

So very easy to request a replacement and they send a very easy guide through emails to set up. Postage paid envelope for returns. We had absolutely zero problems with this replacement. Would absolutely refer this program to anyone with a Verizon phone.

Co pay was a little high from what it used to be and for an off brand like Motorola. Besides that it was delivered quick and instructions were clear and easy to set up quick out of box. Also helped to have the package and shipping available to send old device back with no charge to me.

I'll be brief....My situation required a call to you. I believe her name was Rhonda. I guess she's a service tech. She was very attentive and sympathetic to my needs. She exhibited exceptional qualities only found in Good Humans! I hope this gets back to her!

Going online was easy and receiving the new phone and setting it up was simple. Glad we have the insurance and was able to take care of my phone easily. I feel one of the best parts of the service was it was quick and I did not have any any issues.

The screen replacement was so quick & easy. The repairman came to our house on the same day that we filed the claim. He was courteous and completed everything from inside his own vehicle. This saved me lots of money because I was considering buying a new phone even though my old phone was working fine other than the cracked screen.

Asurion helped me with the replacement of my new iPhone for my daughter and got it the next day... I'm very pleased with the customer service and their response it took to reconnect with Verizon.... Thank you.. I would recommend this service to others 'cause it's the best insurance there is out there....

Figuring out how to initiate the claim was frustrating. We waited at a Verizon store only to be redirected to a phone number. We waited on one number only to be transferred to another to wait yet again. We were redirected to a final number that robotically recommended the website. Once instructions were communicated, the process was quick and efficient.

You guys were quick and helpful with getting my new phone. You were also incredibly helpful with the set up and transferring of all my important information from my broken phone to my new one. Thank you so much. I really appreciate all your help.

Steven was a great help and made sure I got the help I needed and I don't know what more I could write home about it but it was overall helpful and cleared my head and gave me a clear path on what to do next.

Mariah was awesome and fixed my phone like it was new. You need more technicians like her she was thorough and very helpful. Glad I have Asurion to help when I have issues with my phone as I did this time and times in the past.

Matthew ***, Sr. Business Manager/Owner of **.

Phone replacement. Wish I had option to upgrade rather than replacing old phone at that high price. Wouldn't mind paying higher price for upgrade used phone. Fast delivery and easy online process. Just too expensive to replace old model phone.

My most recent representative was amazing. Great problem solver. He was able to upgrade my phone. Which made it even better. So my Hat's off to him. Plus real easy to return my old device. Have a beautiful safe weekend.

My Fitbit Alta HR failed and I figured I would try the repair at $49 fee. A replacement Alta HR would have run $200, so I gave it a shot. The repair took a little longer than expected, but appears to have been repaired properly to working condition. Time will tell, but I was pleasantly surprised. This is my 3rd claim. Previous claims covered a MacBook and an external hard drive, all resolved satisfactorily.

I had to fill out the claim form 3 different times. I was not notified if there was any problems with my claim. I did not have a phone for 3 weeks. Plus I received a full bill and also a future bill that is 100.00 more than normal. I am not very happy about this whole experience.

I have been pleased with Asurion since I have had an account with Verizon. I have NEVER ever had an bad experience with them. And I have been with my carrier for over 10 years. And I also have two additional phones and have successively file claims with all three of the phones on my account.

I am totally satisfied. I received my new phone by the next day. Verizon helped me transfer everything. I would recommend you to everyone. Thank you. I'm a hospice caregiver and I explained how important my phone was to my job and they were amazing.

Lost phone. Asurion replaced phone in LESS than 24 hrs from filing of claim. OUTSTANDING SERVICE!! Filed claim at 4 p.m. the following morning at 9:15 a.m. the new phone was delivered to my home! Fantastic service like this is unheard of in this day and age.

The service was super fast, they fixed my phone and I didn't even have to leave my house. super convenient! My phone is back to normal. I would definitely recommend their service to anyone needing to replace their screen! Thanks again.

This is my first time using Asurion, and I am thoroughly pleased. Customers service was excellent. I highly recommend them to everyone. I needed immediate assistance with my television and the individual worked with me until he knew I would need a technician to come to my home. So I am grateful for their services.

My old phone screen stopped working and Asurion was quick to deliver my new device. I did have to upgrade to a new device which wasn't a problem for me. I got it the very next day after filing my claim. Sending back was a breeze too with the provided mail card for the damaged device. Overall easy process and I'm happy with the outcome.

Screen was cracked beyond repair. Easy and no problem getting a new phone. The representative presented all my options and my phone arrived within 2 days. Worth it to have this insurance! I will make sure I get it again on my next phone. Thanks for the help.

Very happy. The clear and concise directions made the whole process simple and smooth. The super quick shipping was also a pleasant surprise. The replacement was excellent. I liked the step by step instructions and checklist to make sure all was done properly.

Very friendly and understanding staff and went beyond my expectations in helping. They not only understood my situations but showed they actually cared and help me way beyond expectations. I requested extensions one and two and cared enough to be there and help and eased my worries.

My experience with having my phone repaired was timely and convenient. The process was smooth and I am completely satisfied. The representatives at the repair location were courteous, patient and answered all of my questions. The repair was completed within the time frame I was quoted.

The rep was very professional and gave me what I needed. At first they didn’t seem to get it together. They were asking me to turn off the Find My iPhone on the broken phone. At first we couldn’t seem to do it through iCloud. I had to call back and we finally got it done.

Disaster from beginning to end, wouldn't just fix my screen, as a sensor was not working, even though I was ok with it. Major issues with website, is submission of claim, then customer care, big out of pocket to get a refurbished rather than new phone, unacceptable.

Delivery to our remote town was extremely fast. Did have to go to the web site to understand proper procedure for switching sim cards as that was missing from the box; but the website easily got me there. Happy with their service.

I'm not sure how lucky people will be, but for those of you lucky enough to get Anne as your rep, you'll be extremely impressed. Outside of the challenge of having a broken device, Anne was super energetic and very pleasant to speak with. She made the process extremely easy and Asurion Home+ definitely worth it.

The people I worked with were courteous and warm. More importantly they were empowered to do all that was needed on their ends, without requiring me to seek additional contacts within Asurion. Fast. Professional. Responsive. Very short cycle from first contact to solve delivered - 2 days. Thank you.

Their staff were very helpful and knowledgeable. The process was quick and easy to understand. Many options were offered for me to receive my new device, which I appreciated very much. I am happy my phone is insured through them.

My experience was great! I had no idea that a Tech would come to my workplace to fix my phone. He was excellent and efficient. I appreciate his politeness, since it is so rare these days. All I can say to him is "well done thy faithful servant" and thank you.

Replacement process is good and thanks for a little extra time! Thanks so much for the follow-up emails that keep the process fresh on my mind. I preferred making the exchange in the store, but since we had to do it this way it worked.

Worker texted that he was in area and asked if he could come earlier than scheduled. I replied yes that he could. Worker arrived early and completed work in excellent manner. Explained everything that was done and answered all my questions. Wonderful service and great staff. I highly recommend it to friends and family!!

Convenient and easy way to fill up a claim. Rest of the service, also very good. Fast and uncomplicated. I'm usually brief and concise with my reviews. It feels silly to keep writing so to reach a predetermined word quota when I already said what I wanted to say. Regardless and despite of that, great service.

This was my first time placing a claim ever and the process was was seamless and fast. I cracked my screen and I'm glad that this insurance was available through Verizon. It was definitely more cost effective than purchasing a new phone.

Your representative did a great job. The only reason I rated you a 4 is due to the fact your staff in their communication regarding replacing my iPhone, kept referencing the phone that was lost. I have completed my review.

Service involved replacing a cracked screen. There was a delay in obtaining the required parts. Nonetheless, Asurion maintained due communication without me having to prompt them. Once the part was available, the technician arrived at the scheduled time and performed the service efficiently and successfully. I would recommend without hesitation.

Hello. My phone went dead and damaged one day. The next day, I had my replacement. Outstanding service. Easy return policy. Simplified the download process one phone to the new one. The policy to return the item within 14 days was plenty of time to transfer information of one phone to the next. This was enough time to transfer the needed apps and other vital information need to resume an before. Thank you.

I was extremely impressed with the speed with which my claim was processed and and my phone was received. I was slightly annoyed by the continued reminders to send back by old phone, especially after I had already put it in the mail. All in all, excellent service.

Fast response, very good customer service and replacement arrived within 2 days. I was so happy with their response to my tablet breaking I wanted them to cover all my qualified devices. So now I have that policy as well.

Phone was damaged. Made a call and paid the fee. Had a phone the next day at my door step. Sent back the old phone and got an email that they received it, process could not have been easier. I only wish the fee was cheaper. That is the reason for 4 stars instead of 5.

I filed a claim when my phone didn't want to charge but after the 2nd day Asurion had already sent out new phone, then my current phone started to work again. Called service line, I was told when I received new phone to just sent it back and I would get a refund of $189 (what I was charged as a deductible) almost 2 months later, still waiting on refund. :(