Asurion Reviews

It went as expected with zero hang ups. The agent I spoke with initially to get the process started was particularly helpful and seemingly willing to go through quite a bit of extra trouble to make sure I was taken care of. As that is a rare experience these days, I wanted to give her a shout-out. I am terrible with names, but she knows who I’m talking about. Girl, you are outstanding! Thank you!

This service is easy to sign up and make claims when needed. Great service and support by reps on phone and chat. Would be better if they provide better account, billing, and related information and update tools through a secure web app. Too many simple account issues have to be resolved by working with a person by phone or chat. It's easy to be confused by service option and can be hard to get to the right place on their website.

Having my screen get fixed was easy and affordable. I like being able to have my service completed as soon as possible. I made my appointment and the phone was repaired quick. Logging in to the site and creating the appointment was easy.

I broke my Apple watch and needed it to be replaced. I filled out all the documents online and was sent in the broken watch. New watch was delivered quickly and the whole process was very easy. Thank you.

My son cracked his screen on his MacBook Air. Apple quoted us $600 to replace. I remembered I had Home+ protection and they fixed it for $100. Once I filled out the claim, I printed out the form and dropped off the laptop at a UPS store on a Saturday. We received the laptop back by Wednesday (4 days later). We were shocked at how quickly we got it back.

I don't see how it could have gone any better. I broke my phone screen, but luckily, we had the coverage. And there was nothing wrong with said coverage. It worked out pretty well. I certainly won't flip out anywhere near as bad, next time a screen cracks.

They were quick and my phone looks great again. Was ready before the time promised. Clean facility with very professional people working there. Would highly recommend sending someone from the North East Ohio area here to have their phone or or electronic devices worked on.

I was disappointed to start that Asurion couldn't provide a box to send my iPad in as I was originally told they would. Also I was given mixed messages about what was available. I was told I would receive a smaller model than my own, I called to ask if they could provide my same sized model. I received a VM that they could not, then I received an email directing me to the website where I saw that Asurion had in fact located the right sized model. In the end we got a good replacement but the process was not smooth.

Asurion was easy to work with. They understood the issue and resolved it quickly. The representative was professional and spoke with confidence. He was patient when answering my questions and made sure I understood the process. Replacement cell phone arrived quickly and everything was intact.

The insurance coverage was great. The service provided by Verizon was not. They told me to take it to a local business to have data transferred from my old phone to my new one. I had to pay a 3rd party business to help me. So not only did Verizon not instill confidence in me, they sent me to a more qualified company that I had to pay $100.

Extremely pleased with the immediate response to my need for replacement and my receipt of a replacement phone in 24 hours! The deductible is a little pricey, but still very very happy with the coverage! I have had this coverage for years, and plan to keep it as long as I have a cell phone.

Super easy exchange, friendly helpful staff. I appreciate their assistance and understanding for my frustrations with filing a claim. The assistor even called back several times during dropped calls to make sure I was taken care of and very understanding after all the problems were also experienced by him.

I filed a claim on my MacBook Pro with a broken screen recently and was very impressed how quickly it was repaired. The process was easy and very quick. I had my computer back within a few days! I highly recommend Asurion Home+ plan.

The phone you sent me to replace my broken phone is a piece of junk. I tried to send it back but your rep wanted me to give my Debit Card to use if your piece of junk phone arrived broken. I have a problem trying to call out, the phone will call another number instead of the number I tried to call, it takes a while for the call to go out. I went to Verizon to get help and they told me I had to go through Asurion,

My experience was great except for the activation of my replacement phone, but overall it turned out well. I had to contact Verizon tech coach to get the activation completed. Hopefully most of your customers will have a good experience as well.

Filing a claim was simple, and everything was taken care of pretty quickly, my only complaint is that AppleCare+ is cheaper and they cover the back of the phone being cracked for the same deductible as a phone screen being cracked $29 dollars and Asurion was $229.

The repair tech was on time and was quick and efficient with the phone repair. He was courteous and polite and confident with the repair work he was performing. I would use this service again and would recommend the service.

Customer service agents was awesome. They listen, ask questions to make sure they was getting to the root of my situation. The phone got to me in a timely manner, and when it was time for me to activate my new phone. I let the agent know that I was not good at activating phones. He took his time and walk threw the whole complete process, from start to finish, and was not upset when I kept asking questions along the way.

An employee totally trashed his phone at a job site and we needed to get him a new one and transfer all his contacts and information in cloud over to his new phone. The technician did it all quickly and without any issues. Nice guy and wonderful worker.

Couldn’t have been easier. This was the second time I’ve used the service, and both times the process was quick and easy. Both phones were received in one business day. It almost seemed too easy. I’d definitely recommend it to anyone.

Very satisfied. Prompt response and delivery. Very easy to set up and return off phone was even much easier. Phone was very easy to set up without going to the Verizon store. Asurion associate did an amazing job in taking care of me the Customer.

The technician told me that I will get another phone once I pay for it and send in a payment stubs. I like the service. I wish the service was allowing them to purchase a phone for me. I need a phone right now.

Wonderful working with everyone at asurion. This time and previous times. Fast, courteous and professionally friendly. I would and have recommended Asurion to friends and family. I appreciate the ability to have this coverage that has been beneficial to my family.

The experience from starting the claim to receiving a replacement was very easy and great. The only complaint I have is the cost and getting a refurbished phone back. Either greatly lower the cost or replace with a NEW iphone.

Do not involve Verizon. If you have insurance go directly to Asurion's website...(**) to avoid a lot of wait time and frustration.. I learned this the hard way. This time I went directly to their website... Followed the easy prompts and it was over quickly and my device was delivered in a couple of days. Don't forget to send your old device back in the prepaid envelope to avoid charges.

Your service man was very polite, well mannered and friendly, he has a great personality. He didn't make me feel like he was here just to do a job, he was here to represent his company. He was able to repair my phone in record time. Then he cleaned it, replaced the battery and made sure it was working properly.

When my phone screen needed replacing, I was glad to have the Asurion coverage. It helped me locate an authorized partner nearby and they were able to help me the same day. What would have been an expensive repair was much more reasonable and a lousy day soon turned around.

Forgot I Put phone on top of my Truck and drove off, It must have been ran over, because I couldn't find it through find my phone. So I filed a claim and received new phone the next day. I am glad, I insured my Phone, It was a somewhat trouble free experience.

My daughter broke the screen in her iPhone 6+ and she uses her phone for everything. So I called and the next day I got a replacement!! It was so fast and so easy! Thank you for your support and assistance.

Good experience all went well and new phone is operating good no problems with the exception of uploading last backup from cloud but this too was corrected at the Verizon near me…Thanks for the help in assisting me through the process…would recommend insurance on all phone to help should you lose or damage your phone.

I ran over my phone. Called to get a replacement. Next day it was in my hand. I could not have asked for better service. Had a follow up email. Very few questions. All in all I had a great experience.

Dropped phone in the ocean and couldn’t retrieve it. Was Fast and easy to get a replacement phone. Easy to request new phone and was sent overnight with no problems or conflicts. Agent was responsive and easy to work with.

I was very pleased with the service I received. I cracked my screen, and within 2 hrs. of my initial phone call to get it fixed. It was done. I left work and took my phone in to Asurion, they fixed it and sent me on my merry way.

Good job. It was on time. Good shape. Right style. All in all great job. Thank you. It was early than I was told. That was a nice thing so again thank you. Good work to all of you. It was a great job and at a good price.

My phone completely died out of nowhere, Asurion was able to get me a new phone super fast with no hassle. This is not the first time I've had to use them either - and every time it's never a problem and it's always super easy and fast, will definitely be using again and again. :)

My son cracked his phone and we got a new one the very next day. The website was very easy to follow and the return instructions were very simple. Would definitely recommend to a friend. It was a very simple experience.

I was not happy that the replacement phone for my Mom wasn't going to be exactly the same phone she had before that was damaged. Now I have to learn a completely new phone setup and then teach her how to use it. :-( Up until now we all have had the same phones which makes things really simple.

Had a cracked screen on an iPhone. Made the claim and appoint online, which was really easy to do. Took the phone to the shop and it was repaired while I waited. Excellent experience! No hassles, no delays, expert repair!

I made a claim to replace my son's damaged phone. I was never provided with a mailer to return the damaged phone. I tried contacting Asurion by phone and they were never able to find the claim even though I provided them with the claim number. Finally, my son received a letter telling him that, if the phone wasn't returned within a certain time frame, I would be charged $100. I cashed the number in the letter and requested a return mailing envelope and was given until 7/13/22 to return the phone. I mailed it in 7/11/22. My account was charged $100 on 7/13/22 even though tracking showed the phone arrived in 7/13/22. What a fiasco! Is this the best Asurion can do?

I need my phone for work. When I broke my screen and couldn't use my phone it's a reasonable cause for panic. Instead of paying a thousand for a new phone or four to six hundred for a new screen (and waiting 4 days minimum) my phone was fixed and good as new after a phone call and short drive the next day. This is coming almost 2 months late of my experience and it's been on my to do list to leave this because of how thankful I was.

The processing of my request was very efficient. I received my replacement as promised on time. Thank you Asurion. I would definitely recommend you Asurion. Although I did have a difficult time. Initially tried and get it activated. Call my service provider but I was able to figure it out. Thank you again Asurion. Great service, Timely service, definitely recommendable. That's about all I have to say from my experience with Asurion. Will give you a call in the future if needed.

Love my new Galaxy Fold Z 3 but it developed a problem at the fold. Phone should have been covered under warranty, but I couldn't be without it for 2 weeks.. Used Asurion for the repair. Phone came the next day, a day earlier than expected. Phone included a charger as well. Now Asurion also provides the 1 year warranty. They give 2 weeks to return the old phone to make sure everything was successfully transferred. So easy and painless to use. Highly recommended!

This is my first time using Asurion. My husband Gilbert ** dropped his Android cell phone and it went to a black screen. I created a claim via the email Asurion hyperlink on my mobile phone and received a quick response immediately. Asurion sent out via mail another replacement cell phone and included a return pkg for my Gilbert’s broken cell phone. We paid our deductible and received the cell phone within 2 days. This service was excellent. Thank you.

Little confusing to get from Verizon to Asurion. Verizon keep ensuring me that it was taking care of the problem, but it was just an AI chat. Stupid. Eventually, I just went to Asurion. The service tech was great and had great advice. I am now using drop guys products to protect my phone. Thank you, Tom.

My Air Pods broke into pieces after a fall from the 2nd story. I sent them all the pieces, some magnets were lost. They were dirty and the case was stained and scratched. Although I expected fully functioning Air Pods upon the quick repair, what surprised me was they totally detailed and cleaned. They looked like brand new Air Pods. I was really impressed. They went beyond the expected.

The best customer service out there. Had my new phone in hand within 24 hrs. Thank you so much!!! Will continue to use Asurion as long as our family has cell phones. Don't hesitate, they are the real deal!! Thank you once again.

After getting to someone that could finally help me with a replacement replacement of my motoz3. I was originally told that I needed to pay a new deductible $129. That would be refunded once Asurion received the broken device. I was as told to refuse the first replacement and to reorder the next day or two for the replacement replacement. There should be no charge. I know you've received it back this past week. Still waiting on the refund of $129.00 to my checking account. Please expedite my refund.

The replacement phone was on backorder and they kept me up-to-date on the phone status. Very please with the speed to receive my replacement phone. Returning the old phone was easy. The only challenge was with the USPS tracking to show phone was delivered.

I had recently purchased a couple parts for my smart TV so that I could plug in my Amazon Firestick as well as my blu-ray player. My Vizio smart TV only has one port. I bought a few hdmi cords & a connector piece only to discover that my blu-ray play didn't function anymore. I was able to get reimbursed the purchase of my blu-ray player which was no longer under warranty because I bought it back in 2019. Asurion gave me $80 to purchase a new one even though when I initially bought it the cost was slightly less. A great experience with them the whole way through. Thank you Asurion!

Asurion took care of my needs in an expedient manner. Sent me what I needed and I returned the phone to them in the return package that was furnished to me. Asurion gave me the assistance that I needed and helped me to start operating again. Have not had any problems since that time. I appreciate the assistance that I was given. I would recommend your service to a friend without hesitation. Thank you, Thank you, Thank you.

Easy, fast claim service. First replacement phone was a dud (refurbished, as expected). Second replacement phone sent immediately with no hassle. Thank you for the great service. Not all insurance plans are as convenient. I would recommend this insurance plan to anyone who is a Verizon customer.

Tech was courteous and quick. Had to reschedule from first visit as the online request did not show the correct iPhone to replace the cracked screen. At home service was very convenient for my schedule.

Process was easier than expected. The new phone arrived quickly and I had no problems with return of the damaged phone. Help was available for transferring data and activation of new device. New device seems in great shape and I've had no issues.

I've used Asurion for multiple claims over the last few months. Every interaction has been a pleasure, with a professional and courteous representative, all of which were extremely helpful. I will continue to use Asurion for my device protection in the future, and will recommend my friends and family as well.

The person who answered the phone was courteous and made sure everything was taken care of before I got off the phone. Had to do with returning the phone. It was on its way and held up somewhere in the postal system. He got the assurance that I would not be charged $100 for not returning the phone.

I love my new phone - it even works inside my house!! Once it fell - my old phone didn't do anything well and it ran out of storage so quickly. On this new phone I can text and snap photos easily, plus it stores everything I need. I truly love my new phone!!!

The phone arrived in good time. The instructions were clear. I managed to transfer all data from the old phone to the new without problems as the old phone still worked even though the back glass was broken. The follow up from Asurion were appropriate.

A young man was sent to my house for a screen repair, and it didn't take very long. He was polite, punctual, quick, and very good at what he does. I am so grateful I chose to pay for this awesome service.

Had to get a replacement phone, mine wasn't ringing anymore. Everything went well. Received my replacement, sent the other one back. They did request that I turn off the "Find My Phone" option in an email, I did. Thank you.

The process is easy and I was able to get my phone quickly. I am glad I did opt to have insurance on all phones because this literally saved me a lot of money. I was able to complete the paperwork in less than 30 mins.

The customer service lady who helped me was very thorough with finding options that worked for us. I usually don't like making calls, but her manner put me at ease. She was polite, friendly, and professional! I would definitely recommend using Asurion due to how helpful she was resolving our broken phone issue.

Thank you so much as we received the phone quicker than we expected. It was a simple process and a matter of a few extra days for us to send out the old phone as we do not live close to a post office.

The turnaround time was great but I was given another color phone. I waited 2 months to receive the phone when I pre ordered it and when it got damaged I expected the same phone for as much as I've paid for it and the insurance coverage. Original phone was Grey and I received a Black phone replacement.

My daughter had her phone stolen while studying abroad. Asurion told her the replacement phone would be there within 7-10 days. When we called (repeatedly) to find out where the phone was, they kept saying that it would be there tomorrow, day after day. The phone was sent via UPS and I 'think' that the phone may have been in customs? We're not really sure because it never showed up before she had to leave. It was VERY disappointing to have my daughter so far away and have no quick way to reach her for over 3 weeks....

My husband’s phone was stolen and I put the claim through. The process was very simple and we had the new phone within 2 days. Very happy with the service received and the speed with which they resolved my claim. Only negative is that the replacement phone was poorly packaged and came with a generic charger, luckily we had the original one that came with the stolen phone.

Everything was expedited quickly, and I had my new phone the day after I put in my claim. The rep I spoke with to get the new phone going was the best at assisting me in getting it all done! Ten Stars!!

We had received a replacement phone from you that the Bluetooth stopped working. When I called to report it the agent quickly sent out a replacement phone. It was frustrating that the first phone had issues but the situation was fixed.

Great customer service, prompt replacement service. Have used Asurion when with other providers many times, consistent with professionalism, very courteous and helpful. Answered my questions very clearly. I know my devices have great coverage and will be replaced if needed.

I took in my Apple laptop in to get the battery replace and to free up some memory on it. They fixed my problem and replaced my battery with a new one. They were so nice and friendly to work with. I would highly recommend them to anyone!

Never again. Broke my phone worse than when they got it. My screen was cracked but it worked fine. They fixed the crack but made my phone unusable. Had to get a new one with no way to transfer contacts or pictures.

I'm very disappointed. I pay 50 per month in insurance for 3 phones and 11 a month for another and 200 for each deductible and I'm told I can only claim so many times. No way! And it's even if I call on it. Not completed claims. Also phones with manufactured defects are claims. This is bull!

They were very helpful, and polite and acknowledgeable. They were fast on shipping the product out. The representative was polite and knew what they were talking about. I'll definitely use Asurion again. Thank you for your fast and courtesy service.

The service was very fast and customer service was very helpful. From the time the claim was made, the phone was received within 2 days. I was very pleased and satisfied with the entire process. Thank you for making this an excellent experience.

I had my Phone screen replaced. It was an excellent job. I couldn't be happier that I chose to use my insurance. Only wished it would be that easy to shop for other things. Thank you so much for letting us have this great way to upgrade without upgrading.

I’ve had to replace my daughter's phone a couple of times over the last couple of years and the process to replace her phone has been easy and I did not experience any delays. Received the replacement phone within the next day, max two days. The replacement phone worked great each time.

So convenient and easy, thank you! Great customer service, super fast repair time, and it was ready exactly on time, as promised! So refreshing, the way a business should be. A+ all the way around! The best part is that my screen is finally fixed and no longer annoying me. It was beyond affordable with my insurance coverage. Very, very satisfied customer here.

My granddaughter's phone stopped working while she was in a different state. She went to a Verizon store where they determined the phone was beyond repair. They had us file a claim and we had it shipped to the condo she was in. I was apprehensive about having it shipped there but the new phone arrived by the following evening. We were very pleased with the service!

I received my device and returned the broken one several weeks ago. The quick service from Asurion was great! I have used you before and that gave me the confidence to do so again. Great customer service! I will recommend you to all of my Verizon customer friends!

This isn't our first time to use Asurion. It is always a pleasure to do business with you. Thanks for your wonderful customer service and making it so easy to follow the steps to receive the new phone!! You're the BEST Asurion!!!

Good service. Enjoyed the response that was given to help me resolve my phone damage. I will always recommend this service to those that I know and come in contact with. I am so glad I had the coverage to cover my phone.

Service is very prompt. The price is high. Reps are very pleasant to speak to and ready to assist, they are also very polite and very helpful. Great customer service skills are shown and that is a big plus for me when doing something over the phone. Again wish the prices were a little less. Thanks

Do not get the insurance from Walmart. Upon submitting a claim it automatically cancelled my plan and I cannot do anything to change it or speak with an agent. It may have worked years ago but it is not working now. I think it was automatically cancelled for selecting the wrong drop down "Accesssory Not Working" but the claim itself was for Accessory insurance so it misinterpreted that as peripheral to the controller rather than the whole accessory I paid for. This was for a PS4 Controller, the device itself doesn't work and now Asurion won't honor its insurance plan.

I sent my laptop to get restored and battery fixed since the battery wouldn't hold any charge. And I got it back like new! I am really satisfied with the work and service they have done. Definitely would recommend!

Had to reschedule twice because tech didn't show up. Both times we called the 800# and they were very helpful and apologetic. We were treated wonderful. We will definitely always use Asurion for our phones. Everyone we have dealt with through this ordeal has been very kind and helpful.

Getting a new phone after my son drove over his with a golf cart was fast and easy. He had his new phone in 2 days, and the prepaid return envelope makes it easy to take care of. They make it easy and the instructions to turn off my iPhone, was very helpful.

My son broke our tablet by accident. At first, I thought I could save money by having another place fix the screen. However, Asurion was the only place reasonably priced with fast and easy service. Our tablet was shipped next day with everything we needed inside the box. Following the online steps was easy, and I even finished my claim months later because I needed to save funds to pay my deductible.

The representative was extremely helpful. I did need to work with the IT team a few days, resetting the phone etc. but ultimately I received a new iPhone. I would strongly encourage people to have Asurion insurance. I have 2 sons and have used the insurance multiple times over the years and saved a small fortune.

Would have given 5 stars but they failed to notify me that they received my returned product. Got a letter stating that they hadn't received it and when I contacted them they had received it 3 weeks prior. Other than that excellent service.

Absolutely worst customer support I have ever experienced. I felt like they did everything they could to make process more difficult than they needed to. Do not waste your money in this service unless you want to waste your time.

Phone arrived within 24 hours, also they was very professional! I have to say best insurance experience I've ever had! Thank you for allowing me to know my monthly coverage is worth it! I will absolutely be keeping my coverage as much as I don't wanna break my phone. I'll be back!

The appointment process was a problem. The appointment for home repair was made and not kept, which was a huge disappointment when I made arrangements to take off work early. When customer support was contacted, the representative was not professional, and disconnected the call. The second representative told me that she didn't see an appointment. It was a very unprofessional process. UbreakIFix has decent service and the manager was very accommodating when the device could not be repaired the first day. The entire process called for too much effort to get a device repaired and could have gone much more smoothly with customer service representatives who actually know what they are doing, who care about customers and take responsibility for the things they're doing. I hope others have a better experience. Unfortunately, mine was not the best.

Replacement phone was sent out immediately. It is the same phone I had. I was skeptical about sending the damaged one back in the envelope but I was notified that it was received... I was also able to do my own claim online which was very easy instead of being complicated. Very pleased with services.

Fair, honest service and good customer service. Monthly fee is not bad and completely worth it! I very much recommend them and I'll use their service wherever available. It alleviates the stress a bit of not having a working phone.

Everything worked out PERFECT... thank you. Quick delivery, and easy to return to old phone. Even provided an additional phone charger, which my customer service rep said may not be available. But, the rep did explain the process in detail, as I was unclear on how it worked.

You're awesome. Easy website. Responsive. Better than the rest. I contacted you over the weekend and the new phone arrived on Monday evening! Not sure how you did that? In the world of insurance, you step in when there's an emergency and perform perfectly.

This is a Great service. The technician was On time, friendly and had excellent service. I would definitely recommend the total equipment protection program. I just scheduled an appointment the tech arrive which was the next day, the repair was done in about 15 mins. It was great.

The Verizon team member was extremely helpful and friendly and talked me through the process. When I was handed over to Asurion, everything was smooth and straight forward. I activated my new phone and shipped off the old with zero complications.

Asurion made the process very easy. Even when the service provider had the paperwork incorrect, they fixed the problem immediately. I would definitely use this service again as the work performed was excellent and the process. They did exactly what I needed done and my son was very pleased with the results.

The person arrived on time. The work was done in a timely manner. They were knowledgeable and professional. Really appreciated them coming to the house to repair the phone. I really don't have anything else to say. I was able to explain how I felt about the repair work at the beginning of this review. Thank you for the wonderful work that was done to repair the cracked screen.

My phone was made whole again after coming in for a cracked screen. It was ready a little under 2 hrs as promised. The tech was great, friendly, and professional. I traveled about 30 minutes to get this done. I would definitely be back if I have to get another repair done.

Filing my claim was easy and quick. I didn't feel the paperwork was too much. The phone came right on schedule. I was able to get help on the phone to set it up. Very good experience from start to finish.

Camera lens on the iPhone13 Pro cracked the first time it fell to the floor from a distance of 2 feet just 10 days after getting it. I received the replacement quickly as promised. My issue was the cost for the replacement when I believe the design of the phone is flawed because the lens are not protected properly and this should have been covered by Verizon on a phone less than a month old with no product warning by the associates that recommended the phone over other models that didn’t have these issues.

The customer service Representative was very knowledgeable and accurate. Friendly with assisting me with my claim and Asurion always take care of my claim and get my item to me quickly as possible. I love ❤️ their service. Keep up good work.

My phone was replace which had a broken lens and the back of the phone was cracked. My new phone works great and haven’t had any problems with it. It is worth the price I paid to replace it without buying a new phone. Thank you!

Phone ran over, not working. Glad to have a replacement phone, but did not like the fee! I'm old and can't remember my Apple ID and the Cableone.com email server no longer exists! So I have been told that my photos, music can not be retrievable. Is this true?

Outstanding service. The same tech has helped me in the past and he is very quick and does professional work. And it's done in my driveway! Always oem parts and the deductible is fair. Definitely worth the monthly cost. I highly recommend this service.

The replacement process couldn't be more convenient. My representative was enormously helpful and knowledgeable. My phone was sent urgently and the envelope to return my damaged phone was provided. I was up and running within a day and a half.

Technician was very fast and knowledgeable. Within 12 hours of cracking my screen I was back up and running. The entire process we easy to navigate, the online claim was painless. I just wish there would have been an option for me to take it to a repair store instead of making the technician come all the way out to my house and work in his car.

Instead of helping me, the representative badgered me to buy more insurance. After saying no several times I was forced to hang up. I finally ordered online. When I received the phone the next day, with instructions to activate which were not intuitive, I had to go to Verizon store for help. It took a knowledgeable representative over 1 and 1/2 hrs. to activate, install & transfer my data from my old phone. This was NOT an easy experience.

The tech arrived on time. He called ahead to let me know his arrival time. He helped me take off the location so that he could access the phone. He took the phone to his van to repair it and then returned it in approximately 30 minutes. The screen looked good as new.

I'm honestly disappointed with how things went. Don't get me wrong, the customer service was amazing. It was products. The merchandise itself! The current phone I am using right now. Is the second replacement and the phone is still in some ways messed up. My power button rarely works; Since Day One of receiving the device. I'm not so upset that it's like this. But this wasn't the first time I have done business with Asurion. It was great the last time about couple years ago. All honest feedback! Continue to be your best!!

My technician was helpful and efficient. He was knowledgeable also. I was unable to give him a review on the phone. I should have my the warranty covered replacement on Monday. He walked me through several different strategies for troubleshooting. None of those worked. I'm looking forward to receiving my replacement as soon as possible.

Excellent service. Process was seamless. Claim was handled professionally and in a very timely manner. All issues were resolved. Only suggestion I have is better setup instructions and contact information once device is received. Otherwise everything was handled with our complete satisfaction. Very appreciative of the simple process at a stressful time.

I have been paying Asurion insurance premium for at least a decade now. I filed a claim mid May 2022 and I have not filed one since 2017. I wouldn't have considered filing a claim then, AND this year, if both phone batteries didn't quit working. Issue #1: When I filed a claim in May 2022, I was charged a $189.00 deductible. But I received a refurbished Samsung Galaxy S8 to replace my S8 phone. A phone that I could have purchased directly from Verizon as "Certified Pre-Owned" for $121.99. Per Asurion response on 06/24/2022: "It’s our mission to get you reconnected as quickly as possible and for less than the retail cost of a replacement phone." = WELL, YOU DROPPED THE BALL ON THIS ONE!I

My Samsung Galaxy phone suffered from a cracked screen and even though it didn't really negatively impact my use of the device, I decided to have it replaced. Warranty service was quick and easy to process and I had my new phone up and running in 2 days.

Enjoy ease of the claims process. Quick response. Getting my new phone on and connecting to the iCloud to restore my phone was not successful. That is not on Asurion. Customer service representative was helpful and tried to restore my phone then hooked me up with Apple to continue the process.

Fast shipping. Replacement with accessories, very professional. All replacements are in good working condition. The next day delivery service is wonderful. Will recommend this protection to a friend. I have been with other carriers where the replacements devices take more longer.

Had a phone that had a crack on the front and a small one in the back. Asurion had provided a replacement phone quickly and without delay. It arrived 2 days after initially submitting for a replacement. Works fine. No issues. It was quick, easy and would recommend it to anyone in the future.

Got my phone the next day. Was fast and easy to get it all going. The service was super funky. It seem like he knew what he was doing with was a plus. I has to call to get the order done. Website would not allow but like said once I got a hold of someone quick and hassle free.

From the very first hello my experience was fantastic. Not only did your employee take care of me she was interested in me personally and we talked about different things while she took care of business. The time went by so fast that I did not want to get off the phone.

I needed a screen replacement, it was so convenient and they came to me while I was at work. Definitely worth the insurance. The tech was great as well. Walked me through some steps that were needed for him to be able to fix the screen because I couldn’t figure it out. All in all I hope I don’t have to replace it again but would definitely use this service over and over again.

We returned our phone and everything went smoothly. I appreciate your service, but 40 words over me filling something out online, getting a box in the mail and sending it back to you is a bit excessive.

Improvement over my last phone. Only issue was when calling for assistance I believe the tech thought I had added a new phone and service. Was able to get what I needed online. So far phone is working well. I would recommend others to carry Asurion insurance/replacement coverage for their phones.

Quick and fast friendly service!! I highly recommend this service, even accommodated to my directions left in the order. For some reason the app wouldn’t recognize my work address so I left a special direction to come at a certain time within my scheduled timeframe. Showed up right on time and even offered communication via text in case I was not able to leave work he offered to come there.

Fast, easy, accurate. I love Asurion that is why I have had their insurance for over 10 years. I will always be a happy customer. They know how to treat their customers with respect and understand that we need our phones.

I received my replacement phone fast, the next day actually. It came boxed in safely and with all the instructions that were easy to follow for me to set it up. Along in the box came the packaging to mail back my damaged phone which made it real easy to return.

Great experience! After making the claim the phone arrived the next day. It was easy to set up and the replacement is perfect. So grateful that it was such an easy process and very speedy. Would highly recommend.

Asurion is always so nice. I never have any issues or problems when I have to replace a device. Thank you for all the hard work with helping me every time I have to call. It's truly appreciated. Your customer service is excellent and extremely helpful and nice. Thank you for all that you do and please don't change anything. You're a perfect company.

You all did an Awesome job with the delivery!! I was very satisfied and pleased about my experience!! It was a much item for my daily activities!!! The service was speedy and professional!!! Thanks very much!! My husband is definitely enjoying his phone!!

We were impressed with the expedient response and with no hassles in getting a replacement phone after our daughter's phone was stolen. To our surprise, we received the phone the next day with no issues! We couldn't have been happier with the whole process!

The whole overall process of setting up the repair was a complete nightmare. Worse experience I’ve ever had. On the other hand the guys in the Toms River store went above and beyond to help me get it set up and did a amazing job on the repair.

We have used the protection service twice and both times were a pleasant experience. The first was my daughter cracked the screen on her phone. They had a mobile technician come to our house and replace the screen. The second time my other daughter cracked her screen and they didn't have a replacement screen so they sent a like new refurbished phone. Thank you for the great service.

Replaced my iPhone and my Apple Watch with quick efficiency. My iPhone was replaced on the same day, my Apple Watch the following day. People that delivered both were professional and polite. So far I’ve been pleased with having my insurance through insurance due to the rapid response.

I have the Samsung galaxy z3 flip. A few weeks back I filed a claim. Had to pay 230 bucks for deductible which was fine. 3 days after I got my replacement phone the screen cracks all over on the fold. This is a manufacturer issue. Yet you would not warranty it so I had to pay another 230 bucks for Asurion sending me a malfunctioned device. So in 1 week had to pay 500 bucks for your mess up. I give a -5 star rating. Since I had to pay a 2nd time for a warranty not honored.

I appreciate the promptness of the delivery. I also lost my packaging and went over my date to send my old device back, but sent it as soon as I found it and was not charged. I appreciate that! Thanks so much!

Took a bit to get the phone since the wrong phone was on the claim but everyone I spoke to was very helpful and kind! I had to call in many time to find out how to get my husband's phone and each time was a good experience

I am so pleased with this service and the staff. They all are very friendly and professional. It is so easy to file a claim with such a quick response. I would recommend this plan to all my friends and family. Again thank you for your amazing service and quick response. Great customer service.

The online process was very easy to follow and I was able to complete everything online. The replacement arrived very fast, it arrived the following day. Having Asurion device insurance was the best decision. I am very satisfied with the end result.

I called for assistance after my cell phone arrived in the mail. The representative was very helpful in setting up my cell phone after it arrived. The representative was very patient and helpful with me in setting it up with me.

I appreciate everything you guys have done to Accommodated me with my cell phone. I did not have any problems trying to get my new phone. It was sent to me right away when I describe what the problem I was having. I’m really thankful That I choose Verizon Wireless.

I was locked out of my phone for almost a week. The instruction to use my old SIM card left me phoneless. This was a huge hassle and safety issue. The phone works fine but the setup was difficult and resulted in me needing to go to the Verizon store 3 separate times due to the faulty setup instructions.

I filed a claim with Asurion for my broken phone. They charged me 270$ dollars plus all the payments I did monthly through the years and they sent me a refurbished phone malfunctioning, I call them to ask for warranty and they hanged up on me saying that they were to busy and would call me back which never happened, I don’t recommend those guys, they are too expensive just to give you another broken phone.

Lost my phone in another country but was able to replace it immediately upon my return home after paying the deductible. No hassle great customer service. Also able to use customer service for phone set up. They were most helpful. Thank you!

One of the phones on my plan was stolen and within 2 days a replacement was sent. The reps and service were exceptional. Asurion was also used to replace a non-working phone and again the service was exceptional. I would recommend purchasing Asurion Insurance to anyone.

It was fast and easy to do it all by myself. The instructions were clear and easy to understand and followed. I am very happy with the customer service and the online services that they provide. All my questions were answered.

The transaction about the replacement of the missing phone with Asurion was very easy to handle and also very timely! The package arrived the very day that I had talked to an Asurion representative. Thank you for your promptness and the ease with which I could replace the missing phone.

The gentleman was very professional and arrived at the time he said he would arrive. Repaired my screen and asked if he could fix anything else I might need to repair. My phone works great now. Thanks again.

The ignorance of all your incompetent reps…. Never have I been treated by so many ignorant people …. Service is horrible ….Everyone will know how rudely your staff was… If you’ve have professional people to handle a simple replacement of damaged twice …. issue would of been resolved ….

Quick service. No complaints other than the insurance payment spread over time. Pay a lump sum to the carrier; why do I have to wait month by month for the payout on a policy I have paid for? I paid for the insurance. Why don’t you pay the claim in a lump sum. Pay the claim in a lump sum not on a month by month basis.

Submitted in the evening and my son had his phone the next day which is important when your college kid lives and dies by his phone. Quick, fast, easy and the return process was very smooth as well. Highly recommend.

The third rep we got, Sean I think, was incredible. Exceedingly helpful, infinitely friendly and effortlessly knowledgeable. Truly a delight to speak with after the nightmare of an experience we’d had with both our first reps not really understanding our issue at all. Sean really saved the day and I can’t say enough about how great he was. Thank you, Sean!

I had no issues with the service. I got my phone very fast with no problems. Returning the old phone was easy. I appreciated the return envelope and tracking was included and paid for. Wish the replacement phone cost were a little cheaper though. Phone start up was simple and easy.

Incredible service. You guys make it easy! Worth paying insurance for the phone. I like both online submissions, faster turnaround, and chat box cluster service. All of them are easy and people are so courteous. I'll surely recommend this service to my friends and family.

Very helpful and quick turn around. Received the exact phone as a replacement. A bit of trouble getting it activAted but finally got a person on the phone who was able to connect it. We have all of our phones warranted on the family plan.

The phone that was sent to me only charge by using a wireless charger. It's very inconvenient. I had to go without a charge for a couple of days. I had to buy a wireless charger from Walmart. Thanks!!

The tablet had a all cracked screen and the charging port was no longer working. I am very satisfied because the tablet is now fixed with the replacement and that make my son very happy. I'm very happy to have such great service and to be able to receive the new device very fast. Thank you.

The replacement process was excellent; however, activating the new device was a bit complicated. I found that the instructions were a bit outdated and should have been specific to the phone and model being replaced. I had to figure out certain things myself because the instructions were not current. Other than that, I was happy with the process.

Nicholas was awesome, super quick, unbelievably helpful, and showed a genuine interest in helping me. Had some weird issues with my service immediately after getting the screen fixed, but Nicholas helped me troubleshoot it and got me back up and running again. You guys are freaking awesome, especially Nicholas.

Very easy experience.. The 1st phone sent me was faulty but customer service was very accommodating and sent me a 2nd phone in a very timely manner. Appreciate their professionalism and prompt actions to provide for me! I would definitely recommend and will continue to pay for this service.

From the time I filed to the time my tablet was back home and running perfectly was like 2 weeks tops! I was so impressed by the customer service! They kept me up to date on where they were in the process and let me know when I’d expect it back at my door. I figured it’d take over a month. Nope! I got it back in 2 weeks and it’s like brand new!! I am so thankful I had Asurion/Home Plus or I’d be out $900.00 on my tablet!!!

Jessica was friendly, knowledgeable, kind, patient. But most of all full of spunk! My husband is very stubborn and ahe calmed him right on down. He was not understanding in the beginning and she continuously was patient with him. You rock baby girl!

I was able to get my replacement phone in less than a week—no headaches, no runarounds! It was a fast and easy transaction—I most definite recommend getting Asurion as your mobile’s insurance just in case. With my phone speaker busted after using it at work—it was such a pain;

First time having to use my phone insurance coverage. I cracked my phone's screen and my warranty on my screen protector had recently expired. The process was simple and smooth and everything showed up very quickly. Instructions were easy to follow. Would recommend to friends and family if asked.

My phone was broken, the charger wasn't working and I was having a dog of a time enjoying my phone - especially paying for a family of four. So I clicked on a random email from Asurion and voila my phone and account had insurance. Next thing you know my new phone is delivered and I somehow figured out how to port all my stuff to the new phone. Bravo to asurion.

I had an iPad that had water damage and they made it so quick and easy to find a replacement. I never thought that it would be this smooth. Instructions were so easy to follow. I would definitely recommend to anyone with any device.

Paul the repair guy came out and replaced the motherboard on the home TV and it works great now! We did have a hiccup. At first the first motherboard was not working correctly. They quickly ordered a new one and came back out and fixed it!! The process and service was a breeze and I'm very happy with the results.

Customer service was very nice and I received my phone the next day which was great. Only thing I didn't like was $35 service fee at Verizon for transferring my contacts. Other than that service fee, everything else was great. Thanks

When I bought my 1st Galaxy21s ultra it was new. I had to get a new phone and was sent a refurbished one. It has an air pocket in the screen, was told it was fine. The camera is all jittery. I pay for insurance and have paid for it for years now. This is the first time I have ever had to use it and I get screwed. Really makes me want to switch providers plus the fact I had to pay over 200.00 for a copay just to be sent a crappy refurbished phone when I should have been given a new one.

It was a easy process. Everything went well. The girl I spoke with made everything so smooth. Very nice. Told her exactly what happened to my devices and got the job done. Received my packages just like she said. Great job.

Phones are replaced in very smoothly and timely manner. I also like the notification when the other phone is returned to the company. I have my grandchildren on my Verizon account and we have had no issues when needing the replacement phones. My text messages are very helpful. Thank you.

They were amazing!! Greatest customer service I’ve ever experience. Super fast on getting my laptop back. I highly recommend them to everyone. Once I got the process started it was less than a week when I got it back. I strongly believe in this service and recommend it.

Excellent customer service. Prompt follow up phone call. Very courteous and professional. I initially had an issue with scheduling an appointment for service but the issue was quickly resolved. I was not impressed with the repair man, he said he replaced parts and in reality he did not.

I loved how easy the claim process was. I was able to start the claim and easily get back to it to update info as needed. Communication was great via email but my replacement tv arrived damaged and needs to be replaced. I placed a call to customer service and have had no answer in over 24 hours.

Thanks very much

Grand-daughter's phone camera quit working for selfies and FaceTime and the rear glass casing was broken. Contacted Asurion and explained what the issue was. They advised me that the phone would be replaced for the deductible. I sent the deductible and the phone was replaced The Granddaughter is happy.

Great customer service. Quick fix and on time home service. Went to store to get calibrated and that was quick and easy. Definitely recommend this insurance. It has gotten better over the years and now it seems it is more customer friendly.

I cracked the screen and had to have the phone replaced. Once again it took hours to text and reset the replacement phone. What's really most disappointing is that I can purchase a refurbished Samsung Note 9 in excellent condition complete with a 1 yr warranty for $232 vs the $229 you charge me for a replacement phone without having to pay the insurance premiums to Verizon. Your service is poor (text me while you service ten other customers simultaneously--seriously?); your cost is high. Very disappointing.

Quick service; easy to understand instructions; remember to call Asurion after transferring phone info to new phone to complete activation. The staff was informative and helpful! I was able to use my new phone within fifteen minutes although my address book took a while to load correctly.

After my original phone malfunctioned it was replaced with a more updated phone. It is phone which I am happy with it was a pleasure. Receive my phone in a timely manner. It is such a pleasure to be able to or to replace Phone that has function quickly.

No issues in filing a claim, no issues with the return. Only issue was that I returned the broken phone within 3 days and received several email reminders over the next three weeks that I had not yet turned my phone in.

The online portal was very easy and fast. That is what you need when you are waiting for a phone and have no other means of communication. And when I needed to talk to someone on the phone it was good. The follow-up emails were accurate and a comfort to have being able to track the shipment. I am very happy with the insurance that I am paying for.

Fast reliable service. Going above and beyond for customers is what separates companies that thrive from companies that only survive. That's why these quotes about customers and how to provide excellent customer service are vital. When your team consistently creates an environment of amazing customer service, it generates not just repeat business but also referral business. I will always make sure to add this service on all phones.

I needed to utilize my coverage - I was really worried it would be difficult - to my very pleasant surprise the whole claim from start to finish was awesome - and fast! Thank you so so much. I appreciate you.

Brought in my iPad to replace battery. I tell Asurion that it is urgent. Asurion tells me that they will get it done in 24 hours. Asurion breaks screen when replacing battery. Takes two days to get new screen. Asurion tells me that I can pick up the iPad. When I come in, I notice that it does not work (Asurion did not check whether it works, before they tell me to come in). Asurion tells me to come in next day.

You were prompt and the device was there when it specified. The return was easy with no hassles. I appreciate how this process was easy to do and return. I like the option of sending to other addresses too. I recommend this for all carriers.

I went to our closest Verizon store and the person I talked to got me in contact with someone from Asurion. She was efficient, friendly and knowledgeable. My problem got resolved quickly and everything worked out just as she said it would.

Quick! New screen works perfect. I had accidently dropped my phone and shattered the screen. They had it replaced and working in no time (same day; within a few hours!). It was fully covered with the phone's warranty. Very happy customer!

The tech was amazing and fixed my phone perfectly....He arrived on time and made all the instructions on what will occur very understandable. HOPEFULLY I won't need again BUT if I do I know I will be in good hands!

I bought a refrigerator on Home Depot and filled a claim, but after 3 months they can’t fix it and now because they don’t comply with the contract they said that the problem was created by me. What a joke. Now I have to lose my time going to an lawyer to resolve this.

Highly Satisfied Customer.

Won't use them again. Won't go back. Won't go back. Won't go back...

I fell in the lake with phone in my pocket. I tried to revive but no success. I put in a claim with Asurion and had new phone the next day. Completely satisfied with the service. I have learned to leave my phone on a dry secure location while around the lake.

Screen cracked the whole screen, I just knew we would be replacing that phone. But Asurion sent me to a place that put brand new screen on within the hour. Paid $29. Montgomery Al. I Break We Fix Atlanta Hwy Montgomery Al

Deciding to use my Asurion account to replace my damaged phone was the best course of action. Phone arrived in a timely manner. I performed my own transfer. It was a snap, even for a not so device savvy fellow!

Very happy with Asurion. Address claims quickly. Have used them twice now and have had great results. One phone was delivered the same day, the other mailed in two days. Directions and a number for assistance if needed was provided. Glad I purchased coverage for all our phones.

The process of replacement when smoothly and quick. The customer service person was friendly and explained everything clearly. The return information was easy to follow and whet smoothly also. the transfer of information between the two phones was very easy and all information was transferred.

The screen was smashed on my daughter's iPhone. It was analyzed by your company. They told me it could be repaired. Then they repaired it and gave me some tips on how to upgrade with more storage space. The job was performed in a very quick manner.

I lost my phone on a holiday weekend on a Saturday, at an amusement park. I had a replacement that Tuesday morning after the holiday Monday. The replacement has been perfect. I couldn't ask for anything to be better here. Thank you.

Fast turn around to replace my broken phone. I'm thankful I had this insurance! I got an upgrade with my replacement which was really nice! I hope I never have to use them again, but I'm thankful they're there if I need them!