Asurion Reviews

I was completely satisfied with my overall experience. Everything was done in a timely manner. Shipping process was extremely easy. Correspondence was also awesome. No automated messages. I had my product in my hands in 19 days. There was a small delay in tracking my return but I didn't have to call. I received a email saying that it had been corrected in less than 6 hours.

I Lost my phone during a hospital bed sheets change. It Was very easy to call Verizon and explain the situation. They directed me to fill out a form online. I filled out the form to fill online. Replacement came within two business days.

I was very happy with the conversation with the representative and the easy process of filling out the form online. Since my phone was no longer available I was able to get a new version of my phone as well as the next model of phone.

I lost my phone while on vacation at a hotel. Asurion was excellent, allowing for easy, and swift claim filing. I was able to get a replacement by the time I returned home. I am glad I had this insurance and will continue to keep using as long as possible.

My new iPhone 13 pro max was stolen along with my purse, about a week after I got it. I was told a few different things about how long I could file a claim, but once it was understood my claim was so easy to do. I’m not good at filing things online but this was easy and fast service!!!

I have had to file a claim with Asurion twice in last year and both times have been great. Customer service representatives are thorough and very nice. The process of getting my screen fixed and then getting my phone replaced was fast and easy.

Fast and quick and super courteous! I will use this service from now on since I have had the same provider for 13 years. I highly recommend this service as it is cost-effective and a great addition to your current plan.

Had a broken glass on my A series phone. Thought I'd pay the 29 dollars for replaced /repaired glass but I was treated with a new replacement phone and it was only 19 dollars. Last time I went to the new store on Manchester took my s22 ultra in. It was so easy. They was curious and polite. They fixed my glass and it was only 29 dollars with mobile coverage. I liked the service so much I bought the home product of their insurance putting my 75' smart TV on it next then my other products at my home. TY ASURION!!!!☺️

After trying two different times in store repair was such a hassle and waste of my time so I tried the one where they come to your house. The guy was awesome. On time and very efficient. Will definitely do that instead of in the store.

Fast service, no questions. Just easy replacement. The deductible I felt was a little high but that is what I get for dropping my phone. They sent my replacement and a prepaid package to send my broken phone back. Easy process.

Service to my daughter's phone was great and timely! The gentleman that came to fix the phone was on time, did a great job, took less time than was scheduled and we were able to get on with our day much sooner than expected. Since my daughter is still in school, this insurance pan was definitely needed and I am very glad we have it.

I am fair----you are getting a 2 star rating, NOT for the service, but for the device. The service was 5 star. The device is 1 star, hence it averages out to 2 stars rounded down. Obviously, this "insurance" is to swap out "refurbished devices" (that's how you make your money--and that's no problem---). I pay 200 deductible and you take my old phone and fix it and give it to somebody else and you give me someone else's phone that you fixed. Problem is that the device you sent me has two battery problems. [1] First it "drains" at a rate 2x faster than the old Z fold 3 that I had--and I know that I'm using it in the exact same way as the old phone in terms of the extent of apps and usage. Perhaps more irritating and disturbing is that [2] the battery heats up to a degree that it gets too hot, and warm so that it feels like something is wrong. Therefore, you did NOT quite "fix" the replacement device that you sent me --that's why I have to ding this service.

Although the technician arrived near the end of the 2-hour window, he replaced the cracked screen in a very short time. He was professional and courteous and did an outstanding job! I would definitely recommend Asurion to handle this type of service.

Simple and easy process. Forms are easy to understand, shipping is very quick and the process to return the phone couldn't be easier. My only minor complaint is that the cost of replacement phones has risen dramatically since I first started using Asurion but other than that I really can't complain.

Great and fast service, directed to a local fixit place and they were able to repair screen within the hour. Quick and did not need an appointment. Asurion also helped with another phone that needed replacing and it came in 24 hours shipping.

I was expecting a long drawn out process. I have never had to use the insurance before, they made it quick easy and painless. They did not have my phone so they gave me the next phone up from my phone. They gave me the Samsung S22. I love the phone, Asurion thank you for guiding me through the process.

Great service and great price plus a quick turn around time. Appointment setup was very quick and easy on my cell phone.. I really appreciate having this new way to get a broken phone fixed. I recommend using Asurion for all phone needs.

I broke my phone screen while away from home running errands. I went to UBreakItIFix with the screen smashed. By the time I got to the store the phone wouldn't turn on. I called Asurion and had the repairs approved while at the store and it was repaired quickly for only $35. I was back out the door with a new screen in no time. By looking at the phone you would never know anything was ever broken.

Very happy with my replacement and the speediness of the product arrival. When using assistance from customer service they were too pushy with selling the home plan and wouldn’t take no for an answer. That really bothered me as I was trying to situate an issue with my phone which was upsetting and in the meantime they kept delaying helping me because they were pushing the product.

Asurion delivered my new phone within two days after reporting my phone was damaged. I was quite pleased with their expedited service. I would highly recommend this protection for any of family and friends. If you're interested, I advise you to check with your current provider.

My org phone had fell in ocean during our vacation to see dolphins. Asurion was super quick and best part was, they send me a brand new iPhone. I’m talking brand new as in it still had 50 some days left to get Apple care (that’s how you know it’s brand new) my phone is the iPhone 13 Pro Max in gold 128GB. Thank you again Asurion!

Working with Asurion and having Verizon as my carrier has been the best choice I have ever made as far as this type of service. Always ready to be there and help with any problems!! We have been with Verizon for 15 years and don’t plan to change!

MiFi stopped working, it was covered and all I had to do was to pay the deductible. In a few days, I had the new one, activated it, sent back the old one and I was good to go. Asurion makes it as pleasant as possible. Thank you.

Asurion performed at a very high level when our phone was damaged. After years of carrying Asurion coverage, this was the first time I had filed a claim, and I was pleasantly surprised how easy it was to use the website and how quickly the claim was handled.

I was very happy with the whole process. My Apple Watch quite working and the next day I had a replacement and it was very easy to set up and send my old one back. It was very easy at the beginning reporting my damaged device.

This was incredibly easy and greatly appreciated. I made the claim and had a phone sent to my home pretty quickly. I appreciate that I didn’t have to sign for it and made set up fast. We did have to go to the Verizon store to try and turn of the find my iPhone feature since the existing phone would not turn on.

The guy was supposed to show up in the afternoon but his boss called me and asked if he could come early. When the tech showed up, I explained the problem (finger print sensor had crack right through it) and he took only about 20 minutes to fix it. Advised me that finger print sensor was now working and no internal damage was found. Very nice guy!

Did what they said they would do. Had my replacement phone the next day. Although the first rep was not as accommodating, when I called the second day, this rep helped me to get a replacement the next day without incident. The issue was I was not able to swipe up to turn off and turn off find my phone. Second rep was able to bypass this step.

My son's phone is having issues transferring files so we can send phone back for claim/return. Agent was super understanding and gave us an extension. When I asked for help she was great and made some suggestions as to how we could save the files.

My son's phone had water damage. I put in a claim, paid the deductible, and a replacement phone was sent. It was received within two days. The process was easy and took less than ten minutes. I highly recommend Asurion.

Very easy to obtain the warranty replacement. No hassle. The replacement came quickly and the return was easy. The replacement price was not overly expensive. I will continue to insure my phones through them. The replacement phone was a duplicate of the damaged phone.

My iPhone XR stop working due to a cracked screen. I was able to order a replacement phone online and it came in the next morning. I shipped my phone back and in exchange. The process was swift and easy.

Quick and easy to fill out claim and get a new phone, customer service was available for questions and were very knowledgeable with the services available. I would recommend this insurance as I have had to use it more than once and have not had any difficulties with it.

It was an easy process to file an insurance claim. We went to a Verizon wireless dealer and he was able to answer all of our questions on how to complete the process. The phone arrived the next day like the representative said it would.

It was a great experience. Fast and easy. Only thing was deductible was a little high for me. I’m 67 years old and on a fixed income. Otherwise it was simple and easy for me. I had no trouble paying and got the phone when I was told it would come.

Very fast service. Replacement has been working beautifully. Was a little sticker shocked at my deductible but had to bite the bullet. Had to wait a few weeks to come up with it. Got friendly reminders which was helpful. Return of the broken phone was fast and easy.

It took a while and two replacement phones because first one kept shutting down every few minutes and needed second replacement but overall the end result was good. Just frustrating dealing with so many people who kept sending me somewhere else for answers to resolve problem

From the time we placed the claim to the time that it took to get the new phone was so quick. The process was super easy and quick and so easy to deal with. I would highly recommend Asurion. So glad I got the insurance with my phone.

I was pleasantly surprised that the claim and the positive action on the claim was so easily and rapidly managed. I thank you for such a responsible response at a time which was difficult for me. I would highly recommend Asurion.

I signed up for Home Plus awhile ago, but never used it. I took my laptop in last weekend for a tuneup, and they did a great job of making my computer faster, but also finding more space on this laptop. Most grateful for a job well done. Glad they have a store nearby. I really got the plan to insure our big screen tv, but having our laptops covered as well is great. Thanks Asurion.

The rep was extremely helpful and patient. My daughter was away in boarding school and her phone sat in the school's mailing room for a while. However after picking up her phone from the mail room, she traveled home with it and we were able to set it up. Thank you for your support.

Thanks to my teenager I've had to file two claims in less than year. The first time a representative came to my home the next day and changed everything out in minutes. He was very professional and informative. The second time the phone was mailed to me with instructions. It came quickly and the transition to the new phone was easy.

I received my new phone in less than 24 hours! It even came with wires and a return envelope. The overall experience was easy. That being said, my only complaint is the website to file the claim was difficult to use.

Except for the fact that it was misconstrued about having my stolen phone line suspended, it was rectified and was happy with the outcome. There was a delay on receiving my replacement phone but I finally received it and just hope it doesn't happen to anyone else.

Customer service was excellent--callers kept in touch to follow-up and were available if needed. The instructions were straightforward and easy to follow. My only complaint is that you don't actually get a "new" phone but a refurbished one. Which I thought was quite deceptive because they don't tell you that until later.

I dropped my phone off to the store to have my cracked screen replaced, Unbelievable within 2 hours my phone was repaired and back in my hands ready to go. I would highly recommend the Asurion repair store to all of my friends.

My son's phone was not working properly. Asurion sent a new device for him promptly. I am happy with the insurance. My son now has a working phone. I can call him and he is able to answer his calls. Thanks!

Easy process. Received phone quickly and had no issues with setup. The customer service representative was very helpful and courtesy. It was also an easy process in returning the phone with no hassle. Had a great experience in dealing with this company.

Requesting the replacement phone on the website was easy. The phone was quickly delivered and the return process was simple. The activation process with Verizon was sound with no issues. Asurion sent our reminders to send back the old phone.

Getting the phone replaced I felt like I was being treated like I was committing a fraud with all the emails and text messages telling to me to do as they say or else. I pay monthly for a coverage that I used rarely on a cheap phone. Not everyone is trying to take advantage of the system so stop treating everyone like the 1% who do.

I never bother to write reviews. However, the insurance claim process with Asurion has been the most painful and difficult experience I have had with an insurance company hands down. It is well worth my time to warn other people about it. The amount of time it took with phone calls, using Asurion's website and the back and forth with Verizon took at least 10 hours of my work time up. One of the Asurion techs even hung up on me.

I dropped my phone cracking the front screen. At the time I filed my claim I did not realize the rear glass was cracked as well. Whenever they contacted me to do the repair at home they asked if the rear glass was cracked. I took my case off and stated that it was. They told me they could not repair the phone but offered a replacement phone. The deductible was reasonable. The phone arrived very quickly. I did not return my old phone because it was only a $30 charge so now I have a phone with a cracked screen that still works fine and a brand new one. I would definitely recommend this insurance to anyone else. Thank you so much.

It is very upsetting to not have the ability to use a phone. My husband has medical issues and very limited tech skills. It was essential that he had his phone replaced quickly. I had trouble getting my husband to be able to navigate the very complicated apple “ find my phone” application. You were able to override that. Thank you.

I submitted a claim and right away paid my deductible and got a new phone the next day. I returned the old one and received an email when they received it. It was a very streamline process and I am very happy with the service.

Very pleased with the fast service of getting my replacement phone to me!!! The process was so easy and not complicated at all!!! I would recommend Asurion to any of my family and friends to use! Also the cost was definitely not as bad as I thought it would be at all!

An error was made on the shipping and getting it fixed was a nightmare. The error was due to a rep putting in the wrong address. After we had gone over we were out of town on business and need it shipped to a hotel. We were told this would not be an issue by a clerk at a store and your phone rep. Getting this fixed was horrible due to the customer service. They did not listen to the issue and transferred us to a rep that was so confused why we went to his department he tried to get us help this is after being disconnected in transfer process beforehand. We were Then sent to Escalations. That was a big joke. I felt like I was talking to a snotty immature teen who thought it was funny just trying to make me more upsets. I began to question if co works were sending us to each other, trying to frustrate us.

The tech rep came to my home, fixed my smashed screen quickly, made sure it was working correctly before he left. So nice to have in-home repair and not have to drive 60 plus miles for repair like I usually had to do.

My daughter lost her phone in a lake and we were able to get a replacement very quickly and with ease of filing. I sent the information in and the phone was sent to her address within a couple of days and she was able to get everything set up on the new phone.

It’s not the first time I’ve had to do business with them. They were very fast and accurate with my order. I appreciate all the help All the help they gave me during the process before and after my iPhone was replaced.

It was a very easy claim process, and we received the replacement phone within a day or two. Thank you for making the entire process so quick and easy. Returning the damaged phone was also very easy using the prepaid envelope.

Customer service was very friendly and knowledgeable. Fast turn around to get a new phone. New phone was sent immediately. No hassle or anything. They even upgraded my phone because the one I had wasn't available. Overall it was a great experience in a not so great situation.

I was very happy with Asurion service. The phone came and I set the phone up. I sent the broken (the back was torn off) phone back to Asurion. You did awesome! Asurion was very helpful and courtesy! Thank you!!

You serviced my grandson’s phone. I believe he is satisfied with the results. I paid the $230.00 requested for insurance purpose although I don’t agree with the cost because the cost of the mobile device should cover the replace/cost of service.

This phone was not even 3 weeks old. I had to completely reset up my phone AGAIN because of the junk you send. I had to set up the first phone 3 weeks ago because the phone was damaged when the screen was replaced. It is so frustrating to get your phone totally set up only to have it fail. Not only that, but the Verizon technician who altered something on my phone (in the system) but denied that is what caused the problem said I would get my phone the next day, but Asurion won't ship to deliver on Sunday so I was without a phone for more than 2 whole days. Verizon employees in the store I went into also said that Asurion would send me the phone with next day delivery. You need to get your stories straight.

If I could give them negative stars, I would. Do NOT use this company unless you want to be scammed. I had their protection plan for my computer, they claim it is irreparable and will not return it to me.

Cracked my screen, and filing the claim was easy. Dropped it off at the local uBreakiFix, and they had it fixed in under 2 hours. Great customer service and quality of work, and I would definitely recommend these guys.

The replacement phone arrived quickly. We would appreciate larger print for the instructions so we could read them more easily. We had to call in to get help to set up the new phone. The person that helped us over the phone was very patient and good, however, he used my Google Account to set up my husband's replacement phone and then my husband was getting all my emails. We had to go into a Verizon store and get it straightened out.

I recommend Home Plus coverage for any home with electronics. You never know when power surge will hit and cause havoc in your home. Asurion has taken care of us when we needed them and the process is easy and the staff helpful. Don’t wait till it’s too late and you are having to go out of pocket to replace your electronics that you have spent years purchasing.

Thanks so much to the technician who came out to fix my phone. He sent a text To say he was on his way, arrived on time and fixed my phone quickly. He asked if I was happy with the repair, and if I had any questions. Very happy with service.

Thank you for the customer service! It was amazing! I appreciate the persons who I talk to and they care about me! Thank you! I was transfer once and was taken care of best! I like when the reps care for the customer.

Nobody is perfect, I was very happy with the rep! They were very very helpful! They knew their stuff and great at helping in times of need! Very understanding, caring, a very humbling experience! I'd recommend Asurion to everyone I know!! But like I said no one is perfect!!

The process was Fast and accurate - I got my replacement phone within two days. Thank you very much. Fairly easy set up. I’m glad I have insurance to help cover the cost of the replacement phone. It’s working great now! I hope I don’t need to do this again but I’m glad I’m covered!

Hazel was super helpful. I have had to file a couple claims this year with all our tech. I have always received great service. I highly recommend getting this service to help with the expenses of having to replace costly items.

Great service! Easy process, couldn’t ask for anything more! I have definitely recommend insurance protection to all of my family and friends. The entire process was easy to navigate and we received the new device the next day!

I was very afraid it would be a huge event to get my phone replaced but it was beyond easy. I didn't love how much I had to pay but it was worth it for the hassle-free exchange. The return instructions were simple to follow.

Took almost two weeks, multiple trips to the repair center, 3 separate half hour calls, and a year off my life from the stress. I wrote a longer, more thorough review, but they also give a different link in their email if you say their service was not great, which I filled out before I got curious on why there were two separate links. Very scummy company, would not recommend.

Asurion made it very easy to file a claim on my phone and find a repair shop in my area and help me set up the appointment the next day. Once I got to my appointment, they already had the claim. My phone was ready in less than an hour.

Quick response. Replacement Phone works fine. Not much to say other than that. Same phone as had before- as required by contract. I input the situation and story about the lost of the phone and got an immediate reply outlining the process which was followed to the letter. Phone arrived two business days later.

My Z Fold 3 was cracked. I used my assuring account and paid $250 and 2 days later it arrived. When the phone arrived I had to take my Sim card out the old and put in the new phone. Transfer over my old info and send in the old phone in a box they sent for the return.

Filed a claim to have the phone screen repaired or replaced. The phone was sent back to me with a note that it was unrepairable. The problem is that the phone had been wiped/factory reset. Location services and find my iPhone had been turned off prior to mailing phone for repair by a Verizon store associate

Asurion provided a great response time for our physician with the phone issue. The claim filing process on the website was very easy to follow and the phone arrived quickly. The return packet included made returning the old phone a very seamless process.

Somehow your rep made a bad situation all better. Such a wonderful example of true customer service is very rare these days. Hats off to her! She took the time to come to the perfect resolution for my troubles and did it spectacularly!

It was a super easy process, just fill out a form. They give you choices of places that will fix your phone in your area, you take it and they fix it! Mine only took an hour to fix the broken screen. It was great. My phone looks brand new!!

Very easy process when filing claim! My MacBook Air screen was damaged internally and they fixed it. I’m very happy with this service because it was like a substitute for not having AppleCare. Apple was charging me soooo much money!

Met my daughter on time at her apartment. Fixed screen of her iphone in car. Rep was on time and efficient. Great service. Really appreciate that they fix the phone in their car and do not come into the residence. Have used Asurion many times and would rate 5 stars every time.

The repair took 3 appointments. The first appointment was no show, no call. 2nd appointment was no show, (technician had car trouble?). 3rd appointment technician was professional, friendly, and prompt. Repair completed quickly. Had the third technician been dispatched for the first missed appointment, the rating would have been 5 stars.

The member that came out to fix the screen on my mobile device was great. Called to inform me he was on his way, very kind & informative and fixed my phone quickly. I would definitely choose the option for a tech to come directly to my house to fix the issue again.

I’m happy and this was taken care of in a fast manner and was not such a hassle doing so. At first I was just going to say the heck with but I had paid for it. So I decided to go ahead and submit a claim form which wasn’t bad at all. I’m glad I went forward and done so. I don’t remember the Representative that helped me but I am grateful for her and her great help. She was a pleasure. Thank you so much.

I have tried to contact Asurion multiple times and I keep getting re-routed to servers that can't help. Whether it be that I enter for Walmart Canada and end up speaking to someone who only does US claims, or associates just hanging up on me while I am on hold. This has happened too many times to count, they have to fix their phone lines. I am sick and tired of the poor service.

Screen sensibility on my iphone was broken and the screen wouldn't turn on. Took it to ubreakifix in Auburn, AL and they fixed it for me in 2 hours for only $20 with my Asurion coverage. Great and timely service!

My phone was broke. I started and finished my claim in no time flat...It came right away. Worked as promised and returned the old phone with their envelope...So it was pretty painless and I didn't have to work at any of it.

I purchased a protection plan for my home appliances and have used it twice so far. The claim submission process was easy, repair appointments readily available, and problem fixed. My dishwasher was non-repairable and was replaced. My dryer was fixed and up and running in less than an hour. This company is great! No gimmicks or hassle. They do what they promise and keep your home running smoothly. I highly recommend Asurion.

I called to make an insurance claim. The representative did what they should have done and offered me the home protect. I declined it very clearly. I said no. Thank you and get a text message the next day thanking me for adding home protect. This is illegal and unethical. I was very clear in that I did not want the product and the person who processed my insurance claim added it. Anyway, they should be fired. I understand metrics and needing to hit goals as I do this for a living too. But this type of unethical behavior should not be tolerated in my job and interactions with your other representatives from an inside perspective. I do know that you don't keep very clear records on who helps who and who does what, but maybe you should start stealing from a customer in order to hit. Your numbers is wrong and I would fire any of my agents immediately for doing just that.

Dropped phone in Intracoastal on Sat MORNING. I had a claim filed within 15 minutes. Remainder of Saturday, ALL day Sunday, and I'm told it will not arrive until Tuesday. Over 3 days to get a replacement in today's high speed world, is unacceptable. I had a replacement last time in less than 24 Hours. C'mon man - you need to do better than this.

We had a great experience! The information was easy to enter online, got the replacement phone very quickly. The box with the phone included all the directions and materials needed to get the new phone going and the damaged phone sent back. Such an easy process!!

Love the fact that my daughter was able to get her phone fixed in one day. The phone screen was completely broken and wouldn't turn on but they came out and fixed it and it didn't take that long. I wish I was able to do that with all the products.

Asurion was very quick to replace my broken phone and to help me get my replacement up and running. They put me in touch with the right folks to help me and everyone I talked to was kind and courteous!

It was very easy to fill out a claim online. I called to ask a few questions and my customer service representative was nice and knowledgeable. I got my new phone the next day and I was very grateful. Thank you!

The representative was very patient with me and handled my situation in a professional manner. They replaced my phone and upgraded it to 5g. My phone was damaged and could not be fixed. It is a good thing that I insured my phone.

Not confused on how to go through the steps of getting a replacement. The shipping was very fast and my deductible was cheap. I understood how the process work. On the website it was explain very nicely. They did not take a long time approving my claim. And also they check on me and made sure I understood everything and if I need help setup the phone. They also email a week later after then check on me.

This was a easy process and great customer service. Everyone was so very helpful. I called in and a representative helped me and walked me through it and told me if I needed to call back or needed anything else that they wouldn’t help me. I would definitely recommend to get this coverage for your phone as the process was fast and easy.

Great service from the office in Morehead City NC 28557 and your customer service phone reps. all were very efficient and took care of my problem immediately!! My granddaughter threw away the box to return the old phone so I needed to call and get a new one so I could get it in before the deadline. I called and customer service took care of it pronto and I received the second return box in 3 days. Thank you again for your quick response!

Overall, it great experience. It was a little difficult to get a live agent, but once I finally did he was helpful and patient. I received my replacement phone in 2 days and I love it! It is actually a better phone than what I originally had because my phone was no longer available.

I lost my phone overseas, and was in a bit of a panic. The representatives I contacted were all very knowledgeable and helpful, described various replacement and shipping options, and gave me all the information I needed to make a decision on whether to have a replacement phone shipped to me or wait until I returned home. There were no glitches at all throughout the entire process. Very pleased with the service!

It was quick and efficient and they did a great job! I would use their services again anytime and recommend them to others. I was pleased with how short of a turnaround time they did on my daughter's phone.

I ordered the phone at 9 o'clock at night and it showed up the next day. That's what I call customer service. In the world we live in today it is always nice to get great customer service as nobody else seems to have it. Would recommend them to anybody.

Asurion is a class act among insurers. They send a replacement device right away upon filing a claim. They then only ask that you return the defective device to you to avoid paying for the new device in full. They are fair and reasonable in all regards.

They were very knowledgeable and helpful. Knowing that I had Asurion when my phone really needed replacing, eased my mind. I was able to receive a new phone very quickly and without a hassle at all and that was very much appreciated.

Very satisfied with this company. Always good to get mobile protection, I have insurance on all of my devices! Submitted my claim after 7pm on a Thursday, my replacement came the very next day which was Friday! 10/10 highly recommended! Will definitely use again, in the case of device loss/damage.

My first replacement phone was refurbished. It had electrical issues - speaker didn’t work properly and phone kept overheating. I had to return it for another replacement. This phone is excellent. I would like to see phone returns ship back to you via UPS like they arrive. USPS is horrible. They take too long. They also lost my second phone return, and I had to fill out a missing package claim with them. They did eventually find and return the phone to you. In summary, I am glad to have Asurion for when things go wrong.

This was our second experience with Asurion. The first time was a phone that stopped working, and this time we were replacing a lost phone. Both times filled me with gratitude and renewed determination to never skip the step of insuring my mobile phones. The process was easy and friendly and comfortable, the replacement phones arrived within 24 hours, and the instruction for activating and restoring the new phone exceeded my expectation. The customer service agent was patient and knowledgeable and and after guiding me step-by-step through the activation, she stayed with me the entire time it took me to restore all the apps from my backup. I was beyond impressed. Highly recommend!

From the start of the claim to the end everyone was very professional. The person doing the repair arrived on time and finished the work in a timely manner. The phone screen replacement looks like new and functions just as it did with the original screen.

Good experience. The vendor advertised they would pickup my phone but I had to go in. Not a big deal. Was in and out in less than 30 mins. I would recommend to others. Was a good piece for value received.

Your coverage is a joke. I’ve paid over $900 to be told I have to pay another $200 to have a $500 watch replaced. The watch wasn’t damaged. It just stopped working. I’ll NEVER use Asurion again and I will speak to my negative experience to anyone who mentions your company.

Dropped my phone and busted the back, got in touch with Asurion, filled the proper paper work, paid the deductible and within days received a new phone. Downloaded my old phone to the new phone, bundled the old phone and shipped it to Asurion, done deal. Could not be easier. Thank you.

It was a very easy online claims process. I received my phone the next day, even though it was processed late the night before. The new phone was in perfect condition and I was up and running in a flash! Thank you!

Phone arrived fast. I placed my order in the afternoon and it still made it to me within 24hrs. The process wasn't too complicated and the deductible seems fair. I look forward to using the service again if I need to.

I was very happy with my service. I needed a new screen for my phone and that was not available so you replaced the phone with a refurbished one for the same deductible. The shipping was very quick. I am very happy with service. Everything was easy and went smooth.

My daughter dropped her phone to the point of uselessness and I placed my claim to get a new device. Within a few days it was sent. Instructions were easy to follow and my daughter was able to get her phone back when she thought it wasn't possible.

The service was fast. I received my replacement device promptly. The only concern I had was that I sent the defective device back the next day after receiving the return shipping label, but the the device wasn't received until the day I received an email warning me that they hadn't received the device and I was going to be charged $300 if it wasn't received soon. Thankfully, I had received a confirmation that it was received so I just disregarded the other email.

Around 30 days ago, we replaced a Samsung Galaxy Z Flip 3 using Asurion insurance after paying the deductible. The other day, the device started malfunctioning. The touch function on the top half of the screen above where it flips no longer works. In addition, there is a thick black line, probably about a ¼ inch across the screen where it flips. After contacting Asurion, I was told that the Samsung Galaxy Z Flip 3 was not covered under the 12 month warranty and that if I wanted to have replaced that I would have to pay the full deductible.

Sent me 2 replacement phones to replace my broken one. Both phones were in worse shape than the phone they were replacing. Your refurbished phones are horrible. Had to go through my carrier to get my issue resolved. Sucks I spend so much per month for a service that I can't use. Unfortunately we don't get any other options.

Had phone stolen and replaced. Had to start over with all new app stalls, phone was stolen with my car, got the car back but had to be repaired, but I kept on installing apps I had installed before, there was no backup to use, still not done.

Great and fast service. Very happy with my experience with Asurion. Customer service was great. Did not have to deal with a bot. My concerns and needs were taken care of. I will recommend Asurion to my family and friends.

We had had the Home+ protection plan since last year and my laptop broke. I started the complaint and 1 month later I received a brand new laptop. Not same brand but one as equally trusted one. So pleased with this service and coverage.

The experience was excellent, it was easy to get the process started and completed. The representative answered all question and I felt at ease with filing a claim. I also received new phone next day and that was very helpful. Would recommend to everyone who owns a phone!

This experience was great! I actually had to call in and when I explained my situation she told me my LCD was effected and my phone would probably need a total replacement. When I could not go very long without a phone due to using my phone partially for work. So I in turn was hoping to get it fixed locally. When I realized that was not an option I started to panic a little and the replacement cost was expensive. Wish you has vanishing deductible like my car insurance. The representative was AMAZING! She was very patient with me as I was in a call queue myself working as she helped me. The level of service I received was outstanding. I unfortunately do not recall her name but she deserves a medal!

My phone screen broke due to work since I work out in the construction field. I needed replaced asap. I called the insurance department, and they took care of it for me. It was a little difficult with all the questions for why but I understand it's due to security.

Waited almost 2 weeks and called 4 times a day…I dropped my phone in the lake; I expected to pay but didn’t realize it would be 1/3 of my $2000 phone. I paid $300 with my insurance and still currently pay on a reimbursed phone that was 3 months old at the time.

Asurion is excellent because when you lost or stole or damaged your phone they going to take care that right way like send you your replacement device next day or fixed your device at the same day. That’s why I said asurion is the best. I was thanking you about taking care of my devices And I telling all people to use asurion. Thank la again.

It's just a great deal, especially when you are living on fixed income. It's nice to know that I all of my electronics are protected under this plan. I would definitely recommend it to others. I actually did tell my neighbor about it.

We've had to fill claims on all 3 phones. One of the phones just needed the screen fixed, the guy had the phone for over a hour just to bring me back a paper weight because he fried the motherboard or something and directed me to call customer service. Then I had to wait until someone got home to use their phone since he killed mine. Asurion still charged me even tho it was them who made my phone unusable. And then I was without a phone because of them. Otherwise we have had no issues.

Awesome customer service. Superior fast shipping. Great quality product. Definitely recommend the warranty service. I Hope I don’t need it again but if I do I know that they have my back. Thank you again for everything. Loving my new phone. Thanks again!

Setting up my new phone was frustrating as iphone was still trying to ping my stolen phone to validate my new one. Other than that it was fine. The Verizon rep was the one that actually set up my phone. The audition agent messed up and couldn’t activate the phone.

BEST easiest experience ever!!! Thank you so much! You all have greatly improved in the last five years. The process for phone replacement now is seamless. You should all be proud! It is a relief to know that there is an easy efficient answer to life’s phone mishaps!

Great service. Quick response time. Called to get my phone replaced and had the exact phone in just two days. The phone set up in minutes and works great. I would recommend your services again. Thank you for the great service.

Was having a problem getting the new phone set up. We were threatened with a fee if old phone was not returned within 15 days so we lost the content of the old phone, having to meet the deadline. You should reconsider that time limit; can't see why it would be so important to you.

Great service and great response. Came through when needed. I was totally lost and confused on direction. I felt I was at a total loss with direction or knowledge of what to do next. I was advised that I had insurance with Asurion and a call made. Within hours I was provided a new phone. It doesn't get any better than that...

I ended up having severe water damage to my Samsung and had to put in a claim. Great thing I have Asurion as they were able to mail a new phone to me in no time saving me a pretty penny for a new one. I'd recommend anyone with a cell phone to sign up for Asurion since you never know what may happen whether it be a broken screen, water damage, etc. They'll have your back when you need it.

Very SATISFIED!!! I submitted my request for a replacement phone. The process was simple and quick, received my phone within 2 days. Followed the instructions to change phones and I was all set. ASURION is the best! I would highly recommend.

You were very easy to work with and very quick. Very short wait time when calling. The first phone received had some defects with the screen lighting and you were quick in responding and sending a new phone. It has been great. Thank you!

I lost my phone for the first time in my life and Asurion provided me with a replacement that arrived a little over a day after the request. At first the screen of the replacement seemed unwell, but after a few hours (assuming it was due to heat from transportation) the screen bubbling disappeared and the phone is great.

Excellent Job!!! All Stars!!! 10+!!! Your team did a excellent job from beginning to end! I really enjoyed your professionalism and your staff concerns in getting the replacement phone to me. Thanks for your excellent support. I need not say any more. Great service!!!

I needed a screen replacement after shattering on concrete. Great service, makes house calls, respectful of privacy and health concerns, work done quickly and correctly. Works like new, maybe I don't need to update my device now! Very pleased customer!

It was nice to know that we could just do a replacement phone instead of getting a whole new phone since we lost the phone. It was very helpful and fast in getting the phone for the replacement. phone. TCC was very helpful in what I need to do.

With the help of Asurion, I was able to get my replacement phone quickly and easily. I had lost my phone at Busch Gardens during a family vacation. I was able to deactivate the prior phone and keep my old number.

The only issue I had was the fact that the iPhone account had to be turned off. Since this was my grandson's phone, he had to take care of that and he locked up his account so we ended waiting about 25 days to replace the unit. Once the phone was turned off, the replacement process went very smoothly.

You guys got my new device to me very quick. Instructions were very clear. I had no problem at all! I will always have you guys cover my devices. Thank you very much for taking care of all my devices!

Dealing with customer service was very pleasant. Got the replacement back in the time frame that was told to us. The only thing is I never received a confirmation email saying that you received the old phone after I mailed it back.

Showed up on time and got everything taken care of quickly and efficiently and no defects detected! I do like the question about financial motive and I wish I had one, could always use some extra money, unfortunately it was just good service with no strings attached.

They replaced my damaged Chromebook and made it easy to return. It was a very fast and easy process. I just filled out the forms online and in a short time received my refurbished item. This was my second experience with Asurion and they both went smoothly.

I was very satisfied with the services received. The technician was professional and asked if I was satisfied with the end result at the end. He kept in touch to confirm his arrival which was appropriate. I did not mind that he was delayed either. Thank you.

A technician came out and replaced my daughter's screen on a Sunday, and it only took a few minutes!! I was very impressed, he showed up when he said he would, and did the repair in his vehicle. It was quick and easy.

This service could not be any easier to use! I’m so glad that I have it for all of my electronic devices! Everyone should have this. There’s no way I could possibly have insurance to cover all the devices that are under this program.

Asurion is an amazing company. It's hard to find such a great service outside. Very professional and no hidden agendas. From the beginning to the closure of the claim they did excellent work for me. All my claims are handled without any hassle.

Found it to be an easy and mostly intuitive process including the website and paper instructions included in the box with the new phone. Although most of it is geared to replacing phone and not a lost phone. Phone arrived when it said it would.

I have never been so upset at a company before, took around 10 hours on the phone to get my phone replaced, kept canceling my claim but no one could tell me why, will never recommend this company ever.

The process to replace a broken phone was easy and fast. The replacement arrived when promised. Returning the damaged phone was a snap. The folks I had contact with were helpful, cheerful and professional. I will always have Asurion as my warranty provider. I highly recommend them.

I had an issue with my phone, call Asurion and filed my claim and I received a new phone in just a couple of days. I would recommend Asurion to all of my friends and relatives. I have had the service for a number of years, but this is the first time I have used the service.

I really was happy with speed and efficiency of the Asurion process. I don’t think it’s possible to do a better job than they did getting me a new phone quickly -thanks again. You guys really made my day and helped me out.

Broke my phone screen, filled out a form about my problem, paid a fee, and was sent a new refurbished phone. They included everything needed to send my broken phone into them for trade with instructions. Pretty simple process, no issues.

I had a great experience with Asurion. I got my replacement phone as soon as it could. I would recommend it to everyone. I am so glad I had insurance to replace my phone. Insurance saves you money and the hassle of buying a new device.

My issue is cost... I pay $17.00 per month for phone insurance and after paying for 5+ years I still have to pay almost $200 to get my phone replaced... WHAT A RACKET!!! Need a free replacement when don't ask for replacement for 4 years!!!

Thank you for the quick and easy service. I was able to drop my phone off, go shopping and pick it up within an hour. The phone looks brand new and I can’t tell the difference between the old screen and the new ones.

There were some issues with the replacement phone but they were worked through. The people who helped me seemed knowledgeable and provided good information. The process of setting up the new phone was fairly simple unlike having to come up with forty words for this review.

Once they arrived it only took a few minutes to complete the repair and I was completely satisfied with the service. The only problem I had was I had to schedule the service call about five days in a row because they could not get here to do the work when the appointments were set.

The response and getting the replacement phone to us was exquisite! Received next day. Returned old device, but it has been sitting at USPS and when we called, were told we have to keep calling with updates. You have the tracking number and provided the packaging and label... Why do we have to make sure USPS is doing their job?

Everything went fine. We received the new device, we followed all of the instructions, mailed the device within a few days. We thought everything was fine until I started receiving first an email that the damaged unit had not been returned and a follow up letter in the mail that I was going to be charged $300 for the replacement. Waited on hold twice to clarify that the unit had been sent, only to be told that the unit was received and just was not updated. Perhaps you should check your returns before you start telling people they may owe you money for not returning equipment as specified. Just a suggestion. Thank you.

Only rating 4 as the wait for the fix was over a week. Everything else was 100%. It was easy to schedule my appointment and the technician was amazing and literally had my screen replaced in less than 20 min.

The phone was made available exactly as previously purchased and was delivered expeditiously. The process was simple online as directed by the Verizon representative. The follow up email communication from Asurion was concise and easy to follow, with no required follow up on my behalf considering the situation.

My phone stopped working and replacing it was seamless and reliable. They were friendly, and helpful and the new phone arrived quickly. Although the deductible is pretty high, I do feel it is worth having the insurance, compared to having to purchase a new phone.

The process was quick, I received the phone the next day. The instructions stated that I should keep the new sim card in place and send the damaged phone back with its original sim card. That did not work so I used my old sim card in the new phone and that worked perfectly. Otherwise the new phone appeared brand new and was easy to transfer all info between the phones using Samsung Smart Switch. It took a few hours and worked really well with a USB-C cable connecting both phones. I have over 2,600 pictures and a ton of videos so that's why it took so long.

Very easy to file an insurance claim on a phone, phone was received in 2 business days because of our location to FedEx. No issues to report. Asurion makes it easy to return defective phone, return packaging comes with the replacement phone.

Asurion made the claim process simple and easy for replacing my damaged wireless device. Filling out the claim form took a minute, if that. The service was super quick, too; I got the replacement device the follow morning. I would definitely recommend Asurion to other wireless customers for protecting their devices. It's all too easy to incur damage, even with protective cases. Asurion's service gets you back up and running with minimal delay.

The process for switching the devices was simple and easy to understand, however having to self service the broken device was not as simple. Improvements in communication with the customer would be wise. Also to have device dropped off at the Verizon site would be more efficient for the customer.

I love the mobile service. The technician was on time and very friendly. The technician Fix my phone fast. I go to school and I worked 2 jobs so it was very convenient that they came to my house. Awesome service.

Received phone the next day....After trying for 4 days to activate phone, it was determined that phone was defective and a new one had to be sent. That was after 8 hrs on the phone over the 4 days on hold/ talking with tech support. Took a whole week to finally get a working phone activated. It work of been cheaper to have just bought a new phone! Money loss, lesson learned.

Horrible experience. Bunch of crooks. Will never use again. Cancelled my coverage. People were rude and ignorant. Waste of my time and money. Very dissatisfied. Would like my money back. Do not recommend for anyone.

Customer service was exemplary. My phone arrived faster than I anticipated due to a holiday weekend. Above and beyond service. I received a phone that was exactly like my broken one. The same storage capacity, color, and model. As an improvement, I believe the broken glass on the back side should cost the same as a broken screen replacement.

The person that helped me was very helpful and I appreciate that very much. Very friendly. My husband was very satisfied with the product that they had sent. It was easy to set up and sit at the envelop to send the old bag. Appreciate that very much.

It took too long for my phone to arrive (4 days). I was not able to call or see any text messages along with receiving or making calls. In addition to the number of days, it was delivered late that evening. When I first utilized Asurion, it would be delivered the next day.

I broke the screen in my S21 Ultra and went to Asurion for an insurance repair. They did a great job with the repair and I have had no functionality issues at all since the repair. The 3 star review is because I had to go to three locations to get the repair done. The first location didn't have the part or the equipment to fix it. I called the second location to verify that they had the part and they confirmed that they did but they had used them all by the time I got there. The location that did the repair had the part and put it aside for me when I called. Bottom line is that you need to call and verify that they have the part you need and ask them to hold it until you get there. Overall, I'm satisfied with the repair.

I cracked my screen and scheduled a screen replacement they came to my home and repaired it. It works fine and can't even tell it was replace. The technician was great and very nice. The process was simple and fast.

Great service., easy process. I had my new insurance replacement phone within a few days! I was able to to program the new phone with ease and send the defective phone back. They sent me an email saying they had received it. Thankful!

My screen was cracked and disabled my phone from working. Verizon connected me to Asurion. At first they were not sure of how quick the repair could occur. Asurion was able to repair my device the very same day. The price of repair was reasonable as well.

Broke phone, did claim online. Received replacement quickly. Took to store for help switching everything over. It did take several hours to do stuff to phone…but staff was super helpful. New phone works great. No issues, sent old phone in return envelope and got email they received it.

Replacement was awesome. Speedy delivery even on holiday weekend. No complaints. Thank you very much for your service. I really appreciate it and am happy with the phone. Glad my wife doesn’t cancel this insurance because I am the reason of such decision!! Seriously no complaint from us on the previous or past claims either one of us or my son has used.

I chose to speak with a representative who was responsive and knowledgeable. The phone that was listed as part of the coverage was stolen and the turnaround to get another phone was less than 24 hours, and coverage was worth it.

The person who filed the claim did a fantastic job answering all my questions. She evaluated my phone and obtained the best result. The technician arrived and followed all instructions to enter the plant location. I am impressed. Kind Regards, Joanne **

Had my replacement phone in less than 24 hours amazing customer service. 1st class experience on a holiday weekend at that! I was able to report my claim after midnight when I got home, I couldn’t believe someone was there to answer the phone and take the claim.

Every time I need assistance they are right there for me. No questions just how can we help you. If they send a bad product to me they rush another one as soon as possible. So glad to have their coverage.

Addition through Verizon rapidly handled my claim when I lost my relatively new iPhone 13 while Kayaking. The very next day, a replacement was in my hands and thanks to my iCloud service, I was able to restore everything that weekend. What could have been a nightmare was handled calmly and efficiently.

It's very stressful to lose your phone but the representative went above and beyond to get a replacement phone. I called after normal business hours and i received the phone in less than 24 hours! The phone is working great! I'm so glad I had coverage!!

Excellent customer service and great follow up. I have had Asurion coverage for two phones and they are always reliable and easy to work with, when needed. It is a great investment in your communication needs. The monthly coverage fee is reasonable and ensures you are covered in an emergency.

Excellent experience. Replacement phone was received quickly and activation was easy. Customer service was awesome. The return of the old phone was also easy. Just put it in the prepaid envelope and mailed it back. I would definitely recommend using this service. It did not disappoint.

Service was great. The filing process was super convenient and easy. Phone showed up with good instructions on how to change over from the old one and how to return the new one. Only opportunity I found were mild scratches in my refurbished phone screen which is a letdown. I tried to contact Asurion, but kept getting sent to file a new claim.

Yes would recommend Asurion, took into Verizon, customer salespersons assisted me, got new phone few days, but was disappointed that the PureGear screen protector I had bought from there did not honor me any refund for screen breaking after a drop.

I don’t know where this service has been my whole life. It was super easy to make the appointment. The gentleman came to the house on time, was professional and courteous and helped correct the issue right away. The whole process took less than 30 minutes. New screen, happy teenager, win win for me.

It was so easy and fast in getting new phone. I was expecting a big hassle and be out a lot of money but I only had to pay about $20. Getting the extra coverage for my husband's phone was a smart move on my part.

Communications were adequate and professional. Return instructions were complete. Replacement timing was good however three return envelopes were too small for the returning device. The replacement device was less adequate than the returned device. (8in vs 10in). Instructions for use of SIM card were confusing.