Asurion Reviews

Showed up on time and got everything taken care of quickly and efficiently and no defects detected! I do like the question about financial motive and I wish I had one, could always use some extra money, unfortunately it was just good service with no strings attached.

They replaced my damaged Chromebook and made it easy to return. It was a very fast and easy process. I just filled out the forms online and in a short time received my refurbished item. This was my second experience with Asurion and they both went smoothly.

I was very satisfied with the services received. The technician was professional and asked if I was satisfied with the end result at the end. He kept in touch to confirm his arrival which was appropriate. I did not mind that he was delayed either. Thank you.

A technician came out and replaced my daughter's screen on a Sunday, and it only took a few minutes!! I was very impressed, he showed up when he said he would, and did the repair in his vehicle. It was quick and easy.

This service could not be any easier to use! I’m so glad that I have it for all of my electronic devices! Everyone should have this. There’s no way I could possibly have insurance to cover all the devices that are under this program.

Asurion is an amazing company. It's hard to find such a great service outside. Very professional and no hidden agendas. From the beginning to the closure of the claim they did excellent work for me. All my claims are handled without any hassle.

Found it to be an easy and mostly intuitive process including the website and paper instructions included in the box with the new phone. Although most of it is geared to replacing phone and not a lost phone. Phone arrived when it said it would.

I have never been so upset at a company before, took around 10 hours on the phone to get my phone replaced, kept canceling my claim but no one could tell me why, will never recommend this company ever.

The process to replace a broken phone was easy and fast. The replacement arrived when promised. Returning the damaged phone was a snap. The folks I had contact with were helpful, cheerful and professional. I will always have Asurion as my warranty provider. I highly recommend them.

I had an issue with my phone, call Asurion and filed my claim and I received a new phone in just a couple of days. I would recommend Asurion to all of my friends and relatives. I have had the service for a number of years, but this is the first time I have used the service.

I really was happy with speed and efficiency of the Asurion process. I don’t think it’s possible to do a better job than they did getting me a new phone quickly -thanks again. You guys really made my day and helped me out.

Broke my phone screen, filled out a form about my problem, paid a fee, and was sent a new refurbished phone. They included everything needed to send my broken phone into them for trade with instructions. Pretty simple process, no issues.

I had a great experience with Asurion. I got my replacement phone as soon as it could. I would recommend it to everyone. I am so glad I had insurance to replace my phone. Insurance saves you money and the hassle of buying a new device.

My issue is cost... I pay $17.00 per month for phone insurance and after paying for 5+ years I still have to pay almost $200 to get my phone replaced... WHAT A RACKET!!! Need a free replacement when don't ask for replacement for 4 years!!!

Thank you for the quick and easy service. I was able to drop my phone off, go shopping and pick it up within an hour. The phone looks brand new and I can’t tell the difference between the old screen and the new ones.

There were some issues with the replacement phone but they were worked through. The people who helped me seemed knowledgeable and provided good information. The process of setting up the new phone was fairly simple unlike having to come up with forty words for this review.

Once they arrived it only took a few minutes to complete the repair and I was completely satisfied with the service. The only problem I had was I had to schedule the service call about five days in a row because they could not get here to do the work when the appointments were set.

The response and getting the replacement phone to us was exquisite! Received next day. Returned old device, but it has been sitting at USPS and when we called, were told we have to keep calling with updates. You have the tracking number and provided the packaging and label... Why do we have to make sure USPS is doing their job?

Everything went fine. We received the new device, we followed all of the instructions, mailed the device within a few days. We thought everything was fine until I started receiving first an email that the damaged unit had not been returned and a follow up letter in the mail that I was going to be charged $300 for the replacement. Waited on hold twice to clarify that the unit had been sent, only to be told that the unit was received and just was not updated. Perhaps you should check your returns before you start telling people they may owe you money for not returning equipment as specified. Just a suggestion. Thank you.

Only rating 4 as the wait for the fix was over a week. Everything else was 100%. It was easy to schedule my appointment and the technician was amazing and literally had my screen replaced in less than 20 min.

The phone was made available exactly as previously purchased and was delivered expeditiously. The process was simple online as directed by the Verizon representative. The follow up email communication from Asurion was concise and easy to follow, with no required follow up on my behalf considering the situation.

My phone stopped working and replacing it was seamless and reliable. They were friendly, and helpful and the new phone arrived quickly. Although the deductible is pretty high, I do feel it is worth having the insurance, compared to having to purchase a new phone.

The process was quick, I received the phone the next day. The instructions stated that I should keep the new sim card in place and send the damaged phone back with its original sim card. That did not work so I used my old sim card in the new phone and that worked perfectly. Otherwise the new phone appeared brand new and was easy to transfer all info between the phones using Samsung Smart Switch. It took a few hours and worked really well with a USB-C cable connecting both phones. I have over 2,600 pictures and a ton of videos so that's why it took so long.

Very easy to file an insurance claim on a phone, phone was received in 2 business days because of our location to FedEx. No issues to report. Asurion makes it easy to return defective phone, return packaging comes with the replacement phone.

Asurion made the claim process simple and easy for replacing my damaged wireless device. Filling out the claim form took a minute, if that. The service was super quick, too; I got the replacement device the follow morning. I would definitely recommend Asurion to other wireless customers for protecting their devices. It's all too easy to incur damage, even with protective cases. Asurion's service gets you back up and running with minimal delay.

The process for switching the devices was simple and easy to understand, however having to self service the broken device was not as simple. Improvements in communication with the customer would be wise. Also to have device dropped off at the Verizon site would be more efficient for the customer.

I love the mobile service. The technician was on time and very friendly. The technician Fix my phone fast. I go to school and I worked 2 jobs so it was very convenient that they came to my house. Awesome service.

Received phone the next day....After trying for 4 days to activate phone, it was determined that phone was defective and a new one had to be sent. That was after 8 hrs on the phone over the 4 days on hold/ talking with tech support. Took a whole week to finally get a working phone activated. It work of been cheaper to have just bought a new phone! Money loss, lesson learned.

Horrible experience. Bunch of crooks. Will never use again. Cancelled my coverage. People were rude and ignorant. Waste of my time and money. Very dissatisfied. Would like my money back. Do not recommend for anyone.

Customer service was exemplary. My phone arrived faster than I anticipated due to a holiday weekend. Above and beyond service. I received a phone that was exactly like my broken one. The same storage capacity, color, and model. As an improvement, I believe the broken glass on the back side should cost the same as a broken screen replacement.

The person that helped me was very helpful and I appreciate that very much. Very friendly. My husband was very satisfied with the product that they had sent. It was easy to set up and sit at the envelop to send the old bag. Appreciate that very much.

It took too long for my phone to arrive (4 days). I was not able to call or see any text messages along with receiving or making calls. In addition to the number of days, it was delivered late that evening. When I first utilized Asurion, it would be delivered the next day.

I broke the screen in my S21 Ultra and went to Asurion for an insurance repair. They did a great job with the repair and I have had no functionality issues at all since the repair. The 3 star review is because I had to go to three locations to get the repair done. The first location didn't have the part or the equipment to fix it. I called the second location to verify that they had the part and they confirmed that they did but they had used them all by the time I got there. The location that did the repair had the part and put it aside for me when I called. Bottom line is that you need to call and verify that they have the part you need and ask them to hold it until you get there. Overall, I'm satisfied with the repair.

I cracked my screen and scheduled a screen replacement they came to my home and repaired it. It works fine and can't even tell it was replace. The technician was great and very nice. The process was simple and fast.

Great service., easy process. I had my new insurance replacement phone within a few days! I was able to to program the new phone with ease and send the defective phone back. They sent me an email saying they had received it. Thankful!

My screen was cracked and disabled my phone from working. Verizon connected me to Asurion. At first they were not sure of how quick the repair could occur. Asurion was able to repair my device the very same day. The price of repair was reasonable as well.

Broke phone, did claim online. Received replacement quickly. Took to store for help switching everything over. It did take several hours to do stuff to phone…but staff was super helpful. New phone works great. No issues, sent old phone in return envelope and got email they received it.

Replacement was awesome. Speedy delivery even on holiday weekend. No complaints. Thank you very much for your service. I really appreciate it and am happy with the phone. Glad my wife doesn’t cancel this insurance because I am the reason of such decision!! Seriously no complaint from us on the previous or past claims either one of us or my son has used.

I chose to speak with a representative who was responsive and knowledgeable. The phone that was listed as part of the coverage was stolen and the turnaround to get another phone was less than 24 hours, and coverage was worth it.

The person who filed the claim did a fantastic job answering all my questions. She evaluated my phone and obtained the best result. The technician arrived and followed all instructions to enter the plant location. I am impressed. Kind Regards, Joanne **

Had my replacement phone in less than 24 hours amazing customer service. 1st class experience on a holiday weekend at that! I was able to report my claim after midnight when I got home, I couldn’t believe someone was there to answer the phone and take the claim.

Every time I need assistance they are right there for me. No questions just how can we help you. If they send a bad product to me they rush another one as soon as possible. So glad to have their coverage.

Addition through Verizon rapidly handled my claim when I lost my relatively new iPhone 13 while Kayaking. The very next day, a replacement was in my hands and thanks to my iCloud service, I was able to restore everything that weekend. What could have been a nightmare was handled calmly and efficiently.

It's very stressful to lose your phone but the representative went above and beyond to get a replacement phone. I called after normal business hours and i received the phone in less than 24 hours! The phone is working great! I'm so glad I had coverage!!

Excellent customer service and great follow up. I have had Asurion coverage for two phones and they are always reliable and easy to work with, when needed. It is a great investment in your communication needs. The monthly coverage fee is reasonable and ensures you are covered in an emergency.

Excellent experience. Replacement phone was received quickly and activation was easy. Customer service was awesome. The return of the old phone was also easy. Just put it in the prepaid envelope and mailed it back. I would definitely recommend using this service. It did not disappoint.

Service was great. The filing process was super convenient and easy. Phone showed up with good instructions on how to change over from the old one and how to return the new one. Only opportunity I found were mild scratches in my refurbished phone screen which is a letdown. I tried to contact Asurion, but kept getting sent to file a new claim.

Yes would recommend Asurion, took into Verizon, customer salespersons assisted me, got new phone few days, but was disappointed that the PureGear screen protector I had bought from there did not honor me any refund for screen breaking after a drop.

I don’t know where this service has been my whole life. It was super easy to make the appointment. The gentleman came to the house on time, was professional and courteous and helped correct the issue right away. The whole process took less than 30 minutes. New screen, happy teenager, win win for me.

It was so easy and fast in getting new phone. I was expecting a big hassle and be out a lot of money but I only had to pay about $20. Getting the extra coverage for my husband's phone was a smart move on my part.

Communications were adequate and professional. Return instructions were complete. Replacement timing was good however three return envelopes were too small for the returning device. The replacement device was less adequate than the returned device. (8in vs 10in). Instructions for use of SIM card were confusing.

We have been Asurion customers for a quite a while. We pay for the whole coverage for all of our devices through our Verizon bill. $50/mo. We lost an iWatch. We were on about 3 hours with customer service trying to make it work. They kept transferring us to other people. After telling our issue to many people we finally got it working. It worked for a month. Then, when the second replacement came it was the same run around but for at least 5 hours in total. In the 5th hour we were transferred to their next level who gave us a representative in training. We could hear all of the training, which, after all of the time we’d already been dealing with this was very frustrating. That might have been okay in the first hour, but our patience for this issue was long since over. Finally a Verizon guy stayed on the phone with us and Asurion to take care of the issue. We are really unhappy about the service and considering if having the insurance is even worth it.

I had my phone stolen and the was very upsetting and stressful. The process of filing a claim was very easy. The most important fact was your quick shipment. This was so greatly appreciated. Sometimes I questioned paying the insurance, but given I only had my phone for 6 months, it definitely was worth every penny.

Asurion replaced my phone with a phone that was in a less healthy condition than the phone I was replacing. The phone that was being replaced was in a better condition than the one I received. Screen was damaged upon receipt. Overall bad experience.

Replaced a broken iPad within days of calling. Service representative was very kind and friendly and helped with any questions I had asked. My iPad was easily to set up and is in working order again. I will definitely be using them again in the future.

The first claim was not the greatest but when talking to the second rep it was much better. He did not ask me to take the 55 inch tv around the house and plug in to different outlets. But I am happy with the outcome.

The automated process did not work out for me, so I called the service and spoke to an actual human being who was friendly, knowledgeable, and very professional. The process was not complicated at all. I prefer to deal with people in these matters, so I am glad I took the time to make the call.

Great service on returns. I would Recommend keeping you guys for future and referring you to others. I was very pleased with Customer service as well as everything else. I feel that you made this transaction very smooth and efficient without any errors.

The reason for the two stars.... Every time I turn on my new phone I'm getting SLAMMED with Ads! It's becoming very annoying. Sometimes it's difficult to remove these ads. I've never had this problem before. I feel like you had these Ads installed to make a few bucks at my expense.

Was very easy to deal with. The person that came to my job and fixed it was super nice and fast. She had to got to another place to get my part so had to come a little later than we set but was ok but she got my phone took care of the same day. And before I was off work.

The service was excellent. My broken phone was replaced quickly. The agent was very professional and friendly. I do pay for the service. But, I feel in this instance, I got my money's worth. That is all I have to say on the matter.

Technology was great. But then the person I spoke with was unnecessarily dramatic and patronizing about my lost phone. Also, when I declined the "great offer," she was overly persistent and I was not happy at all with the interaction.

Tech Sam fixed my phone at my house and it took only 20 mins. I'm surprised that with the screen replacement that my phone works better than when it was brand new. I am impressed.. Thank you Asurion and Tech Sam.. Alexander..

My family is a long time client of Asurion. We have had numerous devices replaced with them. By far my IPhone XR was replaced and, was received the quickest, 2 days after order processed I got it, customer service is the best. No fuss, no arguments, simple process, Asurion Mahalo for the service. Alex B.

Had proof my damaged tablet was delivered back to Asurion however kept receiving warnings that I was going to be charged $300 for not returning my device. Upon calling Asurion several times, the phone system would tell me my device was not received, that I was going to be charged $300 and possible legal action. Being threatened by your company was a major disappointment to me and I will NEVER EVER use Asurion again. I can seek legal action too. You had the tracking number for YOUR envelope and could have tracked YOUR package without threats. Terrible customer service. Lost many man hours/work hours trying to resolve YOUR error.

Always having great customer service. Always feeling like I am a priority. Always respectful and answer all of my questions. Never left feeling any bad way. I can feel the smile through the phone if the person who is helping me.

I honestly was questioning why I continue to pay for the Verizon/Asurion coverage.... That is until I finally had to use it. I had cracked my screen on my Pixel 6 Pro and the repair process was painless. A few weeks later my phone was bricked due to a bad update. It wouldn't boot up and was stuck in a constant loop. Spent a few minutes with Verizon tech, then an Asurion tech. Eventually it was deemed to send me out a refurbished P6P and I sent my phone in. Process was painless and to be honest, my refurbished phone works way better than my prior new phone.

This is borderline an actual scam. Would not recommend to an enemy. Called to make a claim and after 2-3 hours back and forth because each rep couldn’t answer simple question - I was approved. They said, "You’d hear back in three days (”it’s our service promise)." I callled after a week of nothing and was told, "Because we didn’t deliver our promise we will replace the fridge." Three days later I got a call from a random guy saying he was coming to fix my fridge. So again, I called Asurion and was told they changed their mind, which was fine. I just wanted my fridge fixed. Then the guy comes out and I’m told by asurion, "You will receive an email because they needed to buy parts."

I am going on a year with the service and I have to say the service is very much worth it. It’s so easy to put in your claim. I used it several times to fix my kid's ipad and just recently for my husband‘s Apple Watch and they fixed it every time. They were fast and professional.

Had a phone with cracked back glass. Filing a claim was smooth and quick. Replacement was sent and received promptly. Returning my damaged phone was simple and convenient. I’d highly recommend Asurion to anyone looking for coverage for their mobile device or any other product the company could cover.

Service Tech was named Donny, he did an amazing job. My phone was up and running with new screen and some internals in 45 minutes. He also showed me how to send my pictures to my Sim Card, thanks Donny.

Only issue was turning of location settings on a dead phone. Eventually resolved the issue but don't approve of the threat of a $300 charge if unable to do so. The delivery of the replacement was quick as committed and the rep on the phone was awesome.

The service was great but just trying to speak to someone "live" initially was difficult and frustrating. There should be a prompt that allows to go to directly to an operator if you have questions before putting a claim in etc. Once I finally did get to an operator all went well in receiving my phone.

Asurion did an excellent job of helping me with my claim. I did everything online and didn't have to hassle with calling in. They processed my claim quickly and made the process very simple. I would highly recommend Asurion.

The claim process was effortless. Took damaged laptop to local repair shop, they sent it off the shop, where I was informed it was unrepairable. They sent me a new laptop, which my daughter likes way more than the old one. Excellent job!!!!!

Service was wonderful. I had a problem with turning off find my iPhone, so I had to extend my return time and Asurion had no problem with give me an extension. I called in and got a rep with little to no wait time and she took care of me.

Best Asurion company ever, just try them. These netwroks are bad but insurance company is the best when you are in trouble, they will ensure you are covered. Asurion is best, claim take less than a day to process and you get working next day.

Phone replacement was super fast and easy to change over to my new phone. I need to have my phone for school and now my clinical sites. If I were to have any other issues I would recommend making sure that my friends and family would have this insurance.

Helpful, friendly & fast staff each call we made during the claim and afterwards when find my phone was showing off and deleted by us and Verizon but not at Asurion…so we had to have Apple reset and delete again.

So fast I received my product, always resolve my problem quickly. I like it because you can do everything online. The online system is very efficient. I like everything in Asurion ok ok ok ok. My best reviewed in all this products its service is very fast and pretty. I recommend this service. Asurion works very well in all their products.

I emailed my info in and what device broke, and how it broke and within a couple days received it. Then once I was able to I resent old device in. Haven't had any problems with the new one. I would tell others to get insurance on their devices.

My back glass busted a speaker went bad. I Made a claim and had my replacement the next morning. The replacement was a bad device so it was replaced without a problem. Sending both devices back and tracking was extremely easy and convenient with the envelopes that were supplied.

New phone was received the next day and Verizon store completed setup quickly. The whole claim process was done in the Verizon store with the help of the store employee. This service is invaluable since the phone is for a child who is not exactly gentle on her phone.

Fast service. Easy online service and was a overall good experience. It was the exact phone I was supposed to get and I appreciate the help and dastardly service. Overall it was a great and fast experience. The cost was a little more than I expected but it was an expensive phone and they did an awesome job with shipping.

This process was amazingly smooth, simple, and fast! From starting the claim to getting a replacement device, it was a very quick and efficient process with very little effort on my part. The most I had to do was reset the old device and ship it back!

Very courteous and efficient. The representative arrived on time and immediately started the repair which he readily completed in the time he said. Excellent service which one seldom receives nowadays. I would recommend this service to anyone and would like to thank the repairman.

I Needed a replacement phone due to my phone dropping and cracking. Asurion made it simple and smooth to get me a replacement phone. I would definitely use Asurion again if it is needed. I couldn't ask for a better insurance provider.

Great!!! Easy to set up and quick to fix. They showed up on time and phone was returned in about 30 minutes. Everything works and they also fix things that are looking like they are going like the charge ports.

It was a great experience. I couldn't believe how fast it was delivered, my phone was delivered the next day. I called the number they gave me and received great customer service to help me set up my new phone, everything was back as it was before my phone died. THANK YOU.

This was a super quick and easy process to file a claim, receive my new phone and send the old phone back. This is the first time I had to use it and the service was definitely worth it. I'm glad I got insurance on my phone.

Getting the replacement phone was easily, submitting the form and returning the old equipment. The phone arrived so quickly. My only gripe would be my phone wasn't available for replacement and I was given one option to choose. The replacement phone isn't as fast and doesn't function as well.

Everything was great except the battery on my replacement phone was not long lasting; However the replacement and customer service was very good. The technicians in the discussions were very sound and efficient.

They did not have a screen changing person in the area, so instead of paying about $30 for just a broken screen, I had to pay $250 for a replacement phone. It was incredibly inconvenient. On a positive note, the representatives I spoke with were kind and empathetic.

Quickly replaced my broken phone and then assisted me with transferring the data from the broken phone to the replacement. Asurion made the entire process (from filing the claim to making the replacement phone operational) as easy as possible for this 76yo electronically challenged client.

Was overcharged for screen replacement. Felt like I was scammed on my first service. Can't be more disappointed in the insurance. I have the home service as well. Don't think I will use it as there will be a reason why it is not covered by deductible. One very unhappy customer. I'm thinking about canceling all my insurance.

The website was easy to use, making my claim easy to submit. The replacement phone was exactly what I was expecting; and it arrived even quicker than promised. The replacement works without a problem. The instructions for sending the phone back were clear and having the packaging already prepared is helpful.

It was very easy to get our phone replaced. The directions were very clear as to what we had to do. Setting up the new phone was simple. All the data and pictures transferred and we had no additional problems.

I had wonderful service when I called in about my son's broken phone. We received a new phone right away. It was an overall amazing experience. The only downfall I had was your automated service. Thank you for the great experience.

I had to give my credit card info to protect for my return and my card was used for 1500.90 immediately after so it had to be the agent. I had to cancel the card and never heard back about the issue when I reported it.

Phone screen cannot be calibrated and does not register inputs periodically. Back glass of phone is separated from the main housing.. For the cost of the warranty, there is certainly a standard for these phones to meet. Is there any way to have this corrected?

I am very pleased! Got replacement in less than 2 days and received the exact same phone. Set up and activation was a breeze. It's better to be insured than not. With replacement costs of phones today I only paid my deductible.

Always on time when I needed y'all. Thanks. I appreciate your timely manner with all you do. Thanks again. Please appreciate all the employees within the company. The products are awesome. I'm forever grateful. I'm hoping to work with you closely and support in every way possible. Please keep up the good work.

Excellent and fast service. Very good and patient customer service. They helped to set up my new phone and it took quite a while. I would strongly recommend you. I am very satisfied with my new phone. It was delivered very quickly.

The service was absolutely great and they did a great job on repairing my phone. Thank you very much. If I ever need it again, I will definitely call and get the repair done at my house like I did this time because it was great, absolutely great.

Since my teenage daughter is always breaking her phone somehow, the app makes it so easy to report the issue and either order a replacement phone or repair. Replacements are always delivered quickly, which is appreciated. Setup and data transfer is so easy.

I carried Asurion coverage on my phone, literally for years. I never needed to claim their service until my trusty Nokia Flip Phone fell completely apart when I accidentally dropped it after a 14 year run together. Asurion came through without a hitch. Fast and easy transaction.

Very satisfied with how well everything was handled from filling the claim to getting our new phone. Thank you so much. Would definitely recommend to everyone. So happy I have a service provider that cares about the customer. Thank you Asurion.

Very very professional. Highly recommend them. They shipped my phone in less than a day. Their website is also very easy to maneuver. I also took about an extra 2 days to return the phone and they took it back with no issues which I apologize for.

I lost or had my phone stolen at a concert. Asurion had a replacement phone to me by the end of the weekend. I greatly appreciate the service and clear directions provided. For people like me, insurance is a must, and I’m very glad for this service.

The process was pretty easy as I was able to speak to a rep over the phone and the phone came quick. Overall it was pretty painless and the price wasn't too bad instead of buying a completely new phone.

I had my phone for quite a while, maintaining insurance with Asurion the entire time. When my phone was damaged, I contacted Asurion and spoke with Chelsea. Chelsea was extremely helpful, processed my claim quickly and I paid the $189 required. When I received my replacement phone I looked it up on the internet and found that I could have purchased the same phone for considerably less money than the $189 I had to pay for the insurance claim.

My wife’s watch stopped working and we went to the Apple store and with little help from Apple. We filed a claim with you and you had a watch to our house in 1 1/2 days if was great. Thank you for you ease of use on filing a claim and the speedy delivery of our product.

Highly recommend, service very prompt and convenient. The email process to set up appointment was very easy to complete. The technician that came out was very explicit on what he was going to do and I was very thorough. Will continue trust Asurion to repair my phone and my family's in the future.

Thanks, I have this plan for less than a year, have the opportunity to deal with service two times, and all was good and on time, representatives are attentive, technicians are educated and respectful professionals, very good and recommended service.

Excellent and fast service. Website extremely easy to use. Thank you for helping us replace our daughter's phone (it was stolen from her this year at a music festival). We appreciate your helpful service. Thank you so much. Thank you so much.

Customer service technician was impeccable. Friendly, easy to talk to and easy to understand, especially for this tech-challenged lady, I was able to submit claim and I could have it processed quickly. The new phone setup was a breeze with this help. Thanks for all the help!

The replacement for a lost phone was handled in a prompt and professional manner. The replacement phone operates as it should. I was pleased with the entire experience having never had to deal with a lost or damaged phone before I expected it to be more of a problem.

I had a question about terminating my account, and was worried I might 'get the run-around' when asking. Contrary to my expectations, I was extremely happy that I received very friendly and prompt service from during my Asurion chat session. I was set in the right direction to resolve my issue very quickly and in a better mood thanks to the tech.

Loved the timely response to getting me my phone. The customer service was very helpful in responding to my questions and concerns. The Verizon store employees were also very helpful in directing me in what steps needed to be taken contacting the insurance company.

You got my replacement phone very quickly and made my return easy. Perhaps the only thing that could have been better were the Instructions for activating my phone. I was able to copy all the info from my old phone with no problem but didn’t realize I HAD to call you to activate it.

Really happy with the service. Easy to set up. Technician was amazing. She communicated very well from start to finish. She was very knowledgeable, and was also quick and efficient. Would definitely recommend.

Great program less the deductible! I have used Asurion to replace broken iPhones! Always rapid delivery as well as easy and clear instructions to move your data from your broken phone to the replacement. I would be happy to continue to use Asurion in the future. Thank you!

It was a simple process to initiate the claim. I was pleasantly surprised how quickly it was filed and approved. I didn’t have to answer a slew of questions, and the replacement item arrived within just a few days. I’m very happy with the service I received.

The Nokia phones I have received have great features but they are poorly made because they have some weak parts that break easily. I am being extremely careful with the fourth replacement phone I have received so it will last as long as possible.

I was amazed how easy everything my was. I put on the claim and got my claim number and then reached out to the repair place close to me and was able to get my phone fizzed the next day. It was awesome!

The tech who showed up was on time, Very personable and did an excellent job repairing my S21 Ultra. Would highly recommend this service to anyone who has the need. I do however need to have my phone repaired again if you could give me a contact number or call me at **.

Everything was easy and repairs were done swiftly. uBreakiFix were very nice and easy to work with and did a great job on my repair of my S22 Ultra. I would recommend them to any one. UbreakIfix Royalton Rd, Strongsville, OH.

Unfortunately we have needed your services very often due to our negligence, damaging, losing our phones. We have always received great service and never felt embarrassed or shamed for why we needed a replacement phone, only relieved that we will have a much needed phone the next day so we can get on with our very busy lives. This is a service everyone needs, thank you soooo much.

Excellent service! I would definitely recommend to others. Store rep was friendly and helpful. My replacement phone arrived the next day as promised. The rep had informed me how to set up prior to leaving store, so this process was a breeze.

Two iPad Air 4 and one iPhone 12 were stolen at Terminal 5 Heathrow Airport on Jun 21. Missed flight and flew home on Jun 22. Verizon helped with data for claim which was processed on Jun 24. Received replacement devices in two days. All three were activated by Verizon Store and we were back online on Jun 28. Excellent support and very prompt.

My replacement came quick and it was easy to Install. The whole process was very easy. I haven’t had a problem with my phone. It has been great so far. I really recommend anyone that lose a phone or have they phone stolen. Asurion will help.

Quick and easy! The reps helped me get my phone replacement very fast and was easy to talk to while doing the exchange process. I would recommend this insurance for mobile devices to anyone. I'm thinking of getting insurance for my appliances if it's available.

Sent out replacement phone immediately to replace the old phone. It was very easy to send old phone back in the prepaid envelope that I just had to drop in any mailbox. The whole process was very fast and easy. Thank you!

Great...everything was to the point. Customer service was really great, the delivery time was to the date. It paid off to have the insurance on the phone. I will be proud to tell my friend about your service. Thank you.

My phone wasn't working. I called to arrange a replacement. It came a day later. Super easy, super facil. Thank you for your help. Your team was friendly and helpful with every question I had. Thank You Much. I will use you again in the future and refer you to others.

I broke my phone screen and it was covered by Asurion. I got a replacement phone which was not too difficult to set up. My only issue was choosing to use my old SIM card which required a workaround, but Asurion worked with me through that until everything worked.

Called, provided the requested information, paid the deductible and new phone came! Quick, easy, no over the top requirements. they also provide set up assistance if it is needed. Also, no extensive hold times like most companies which is a big plus.

When I dropped my phone in the pool, Asurion got me a new phone within three days and I was so overjoyed at the quick turn around. I’m thankful for correspondence throughout the whole process as well as the speedy delivery.

Verizon had my broken phone replacement in great time. I didn't have to wait long at all. The cost for the insurance paid dividends and I would suggest this to anyone that asked. Plus I have the insurance on all of my devices.

Thank you for my new phone. Verizon’s in store service is terrible. Don’t ask for a photo transfer without an appointment when there is 1 other customer in the store. Hashtag “** off !” The Chico Verizon store is not helpful!

Great service. Fast service. I got my phone overnight and it was a great experience. I truly did appreciate the fact they took good care of me. The phone worked like a charm. I still had my case from previously and it was great. If I unfortunately lost my phone again I would recommend this service to anyone.

Truly grateful for great coverage that quickly replaces our electronic devices in order to keep our business operational. The website makes filing a claim easy and seamless. The replacement devices received are in good working order and they look brand new.

Very happy with the repair, service and efficiency of the repair service. The repair was completed in less than 4 hours! Filing the insurance claim was an easy online process and took very little time. Very happy with the process.

Hell broke loose when my phone was lost in a river adventure while on vacation. I also lost my wallet and credit cards. I was 15 highways and 1,000 miles away from home. Did I mention No Google Maps without a phone. They don’t make paper maps anyway. Verizon store turned me away as I had no id and Bank of America on gave me a digital wallet for a phone I didn’t have. I was **. But a brochure from Verizon gave me Asurion save me. My bank account was alive so I had them charge 250$ and they overnighted me a new phone to my Air BnB. I can’t say Thanks enough to Asurion enough, they saved me.

I got a replacement phone and was really satisfied with the care, speed of service and quality of the replacement. Great company to deal with and will keep my phone coverage with Asurion. Although I hope I do not need their service again, it's good to know that they are there to help me.

Asurion took great care of me when I needed my television fixed. This coverage is great. I would recommend Assurion to everyone especially if you are someone with a lot of electronics. I’m sure this day and age most people have a lot of electronics. It is well worth the peace of mind knowing you don’t have to worry about your equipment.

Seamless and easy claim, quick response time. I am VERY satisfied and relieved to have a working phone again. It’s nice to know there are insurance companies out there where the claim process is simple. I Would definitely use this service again if needed.

This is the third time I have used Asurion insurance services. Fast, easy, courteous, professional service. Like the fact that the same or even upgraded phone was offered as a replacement phone. The Customer Service representative was great. I will continue to utilize the services proved by Asurion through Verizon.

Everything was amazing. My claim was fast and I really received my replacement the very next day. I was so happy. With the speed of when my phone was delivered! I am so great full and appreciate that I had next day delivery.

First I scheduled an appointment for someone to come to my home to fix my screen. After waiting for almost 2 hours into the appointment time frame, the appointment was cancelled and rescheduled for a week later. I could not wait that long because my screen was starting not to work, due to the damage. So, then I called Asurion to cancel the repair and obtain a replacement phone.

The service that I received was excellent and timely. I really appreciate the manner in which I was treated. My phone arrived no problems. I am a very happy customer and I highly recommend Asurion to anyone because it is very important to be able to have your device issues handled in the way you can be satisfied when you have important business and you must communicate and rest assured that your problems will be solved quickly and correctly with no hidden rules.

I accidentally stepped on my iPad. It caused a very bad crack on the screen, oh I was heartbroken for I had just paid it off one month before. I was thankful I had coverage on it. Asurion made sure I had a brand new one the very next day. Talk about fast service. I loved working with them.

My experience with Asurion was great, my wait time for my phone was very little. I will continue my coverage with them! Their instructions are easy to follow, and provided tech help of I needed it as well! I honestly can say they are the easiest to work with.

I always have great experience with Asurion. They take of me and my family whenever we have a problem. Keep up the good work. I did encounter one problem when we had to send over an affidavit because we use the service plenty of time before.

Immediate response and process was exceptional. The process was simple as long as I had the details of old phone available when processing the claim. The assistance for setting up the new phone was right on and pleasant. After care was very important with knowledgeable and right to the point answers.

Service was excellent quick prompt accurate and professional. Over the years I've had nothing but great service with Verizon I have been a member when it was Alltel years ago, I am happy with my choice. Many have solicited us to change and come with to come with them but the service we have received has been great. I will not change and I am happy with the coverage that it provides

Replacement cell phone. My son's phone was stolen, I reported it ASAP to Asurion and within a matter of minutes, every thing was taken care of. Within a matter of hours, my son's phone was replaced, receiving it a day after I filed the claim!

Fast and convenient but the phone that was sent as a replacement overheats and only charges with one charger. It also restarts all the time. For $250 that I paid for the deductible I was hoping to get a device that wasn't defective.

Excellent service. I had a broken hinge on my Sony NC headphone, and Asurion was very prompt in looking into the issue and reimbursing the fair market value as it was irreparable. Initiating the claim and shipping process were also extremely easy.

It was super easy to file claim. Replacement phone came super fast and in perfect condition! It is so convenient to just put the broken phone in the package and send back in the mail, no running around different locations. Definitely hassle free!

After phone was dropped, the sim card popped out. Wouldn't work after putting it back in. Brought the phone to a Verizon store & they couldn't get the phone to work. So I filed a claim. The replacement came the next day!

Have had Asurion for several years and they are always easy to work with when making a claim on a cell phone or tablet incident. Delivery is fast, and return procedure is easy and quick. I like knowing that Asurion has my best interest in mind and thank them for making a claim easy and quick.

My phone was very badly damaged. I needed a new one quickly. Claims process was done in store with minimal follow up. Quick delivery of new phone in two business days. Premiums are reasonable. This phone works great! Thank you Asurion.

I received excellent service and dealt with a professional customer service representative. The process was simple and straightforward. I appreciated the way in which I was walked through every step of the way by a patient and knowledgeable person. I would recommend you to others.

The agent who was sent to repair my phone was incredibly polite, super fast, and fixed something additional that was wrong with my phone that I didn’t know even about. Ten out of ten customer and repair service.

Very pleased with the insurance/claim part of Asurion for my smart device. Super easy and fast filing. I also have Asurion protection for all other (not smart) devices. Had a problem with my laptop and brought it in for evaluation. They didn't find anything wrong, but perhaps a loose battery. Problem is intermittent, and still not resolved.

The response time was absolutely amazing. The representative went out of her way to find a convenient location for me, mind you this was during a holiday weekend. It took less than an hour to replace my screen. The company referred was very professional and kind. UBreakIFix in NJ. The best thing for me was that there was more than enough parking in the area. Thanks Asurion

Thank you so much for doing what you say you will. We received the tablet in when you said we would. We took to the tablet to the Verizon store, they helped me transfer all the data. Return process was easy. All is good.

One of our phones was stolen. I went online to see if it was still covered by Asurion. When I found out it was I ordered a new phone. It was delivered within two days and we had it activated that same day. Thank you for your great service.

My phone was stolen and I desperately needed a replacement phone. After dealing with my carrier, I submitted a claim through Asurion. The claim process was easy and I received my replacement phone the next day. Needless to say, it made my day.

They took care of it in a timely manner. Great service and taken care of with respect. I received on my porch without any issues. No delays. Verizon took care of the main issues. I didn't talk to any but a Verizon rep.

I lost my phone on a vacation to the beach; I even returned and searched for it but could not find it With no other option, I filed a claim. Within 24 hours I had new phone. Thanks for getting me reconnected with family and friends!

I appreciate how fast your product arrived. The product is functioning however when it vibrates it makes a rattling sound. I believe the main screen is loose. When I touch the screen in a certain spot, I hear a click. But I think I can live with that.

My phone's screen was shattered. The claim process was very easy. I received my replacement the very next day! Service was very user-friendly and great! I would definitely recommend to anyone! Thank you for making this whole entire process a piece of cake.

I liked how quickly the replacement iPad was received and easy to switch sim card and activate especially with an impatient autistic son who needs his iPad. I really liked how it came with a prepaid package to send back in which saved time in finding a box the correct size to stick a label on. It definitely helped with my busy lifestyle!

My son lost his phone. I called it in and paid. They quoted "tomorrow". It never arrived. They said it was delivered. A dozen calls with some helpful and some not so helpful people and 2 weeks later he got the replacement.

The screen protector on my Fold 3 was peeling off so I requested replacement. The process was simple, fast and everything worked great! I received the exact same phone and it appeared to be brand new in every way possible... it works perfectly! I'd highly recommend Asurion for coverage on their mobile phone!

I pay $17/mth since 2018 to insure my then new iPhone and still was asked to pay a $200 deductible which I find outrageous to be sent a used phone with a battery that overheats. I’ll be reporting to BBB.

After phone was stolen a replacement came really fast. It was easy to file a claim. Very glad that I had Asurion insurance on the phone. The biggest issue was getting the Apple account working again, but that was an Apple issue.

I received my new phone quickly and they even sent a return envelope which was extremely convenient. I was very pleased with the service and it was simple to do. I appreciate that very much. The phone I received is slightly different than the phone I returned, but I'm getting used to it.

I haven’t had to use this service in years, but so thankful I have it. It was fast, simple, and easy!!!! My replacement phone was sent out right away, and was exactly like my son’s old phone. We were very pleased with the replacement. Awesome service!!!!

He was fast and efficient and came on time. It was super easy and the price to fix the screen was very reasonable. I would def do it again and I love how they come directly to your home. That makes it even better.

Asurion made it very easy to have my screen repaired. I simply needed to go to the website, explain the issue with my phone and indicate which company would be fixing it. I'm so grateful I have them! If I didn't have this insurance it would've cost well over $100 to have my screen fixed.

Replacement phone, cracked screen and bent phone. Got my replacement phone really fast and I was really satisfied with the service. Easy and convenient to get your replacement phone. It is very important to get your phone fast and easy because it is your life to some people.

The replacement iPhone arrived on timely manner. It came packaged well with instructions. We immediately set-up the replacement phone at a local Verizon store and everything went smoothly. To this day, there are no issues at all with the replacement phone.

It was very easy and fast, because I had a trip out of the US and was worried about getting replacement in time. So fast was important. The return was easy too and they let me know when it arrived. The replacement worked like my broken phone so no issues there.

Each time has been a very good experience. Everything said would be done was done and very quick. Got my replacement and envelope (no postage needed on my part) to send in my defective product. Thank you very much for the great customer service.

Asurion was great. Everything was handled with easy and I had my replacement phone within a few days. The customer service agent on the phone was very pleasant and very understanding. The service rep at the Version Store in Oakdale, Ca was not only friendly but very helpful with installing my screen protector. He walked me through the process of registering the screen protector and what to do if anything happens in the future. Thank YOU!

I had to do the process a couple times, and the last phone that I am using right now has a rainbow spot in the corner. It is not an easy set up. The last representative was amazing and would recommend them...

The Asurion service was inconsistent at best. The guys in the store were helpful, but their hands were tied in a lot of ways. I started a claim online, but didn't decide to go with either the 'come to me' or 'go in store' options. I just wanted to see the difference in both price and timing. After not completing that initial claim application my info was basically stuck in limbo and causing problems/loss to future reps. I called for more info after receiving error messages on the website. The woman couldn't find a store near me after multiple tries entering in zip codes all around the area (neither in Vancouver Washington nor Portland Oregon - and this is a large metro area) so I found one myself on Google Maps while we were on the phone and she said I could go there without an appointment, walk in and get it fixed easily. It was definitely not easy.

Is a good service, that help a lot and you won't end up without a phone, this way you have service and not worry about buying a phone every time you have an accident, we know that a phone is a necessity this days.

Asurion has easy system to do claim and good service to sent device on time. Best follow up service and easy to understand. Asurion has great and cheaper mobile coverage plan. Device works great so far. No issue with device.

Very satisfied with the service when I had to replace the phone. Very easy to return no issues with customer service. All over I'm a very happy and satisfied customer. I wish everything was as easy as this was.

I had a great experience. I was presented with all my options and the process was seamless from beginning to end. The representative was very friendly and helpful throughout our time on the phone. I would definitely recommend to a friend.

Could not fix the camera screen on husband's phone so thCould not fix the camera screen on husband's phone so they sent us a new one! Service was fast and with no problems. Have never used this service before but we will now keep it on both of our phones. Thanks.ey sent us a new one! Service was fast and with no problems. Have never used this service before but we will now keep it on both of our phones. Thanks.

I have used Asurion for years with my cellphone plan and have been very happy with their quick response. I decided to add Asurion Home plan for the gaming systems and electronics in the house. I have been very pleased with the ease of making a claim and quick turnaround. Our recent claim to fix my son's PS3 turned out couldn't be fixed. They responded with a fair market price for the system.

I filed a claim on a Tuesday and had the repaired item back by the following Tuesday. The ease of use has been remarkable. For the cost and protection received, I would recommend to anyone seeking protection. Thought about dropping my coverage because I didn't need it....until I did.

Beyond happy with replacement. Came before expected! My daughter's phone was in terrible shape. Her new phone came faster than expected. Set up instructions were included and very easy to understand. Everything was included to send back and instructions on how to prep the old phone. Super easy!

Very easy and self-explanatory and it walks you through the steps you need to do. I am pleased with the Asurion insurance and feel relieved to know I have it when I need it with no hassle. I will definitely make sure I always have Asurion insurance now and in the future.