Asurion Reviews

Woman who handled my defective phone due to a swollen and malfunctioning battery that Verizon customer service would not replace and over 2 years mailed me replacement phones 4 times with no batteries. They told me it is illegal to mail phones with batteries!! I hate being lied to. Asurion mailed me a replacement immediately. The new phone works perfectly. I could not receive calls on my old phone!!

Everyone was so helpful. Five Stars Shout Out to the Staff. Well done. Friendly, courteous, knowledgeable, professional demeanor. Job well done. Customer Service was handled very responsive, quickly and thorough. Satisfied customer. I had to resubmit a Claim as a walk in customer. Instead of mailing in my cellphone for screen repair.

Great protection plan if your phone is stolen or lost. Certainly worth the extra fee. Saved me thousands! Great customer service and easy to deal with. Mailed me a new phone within days of me reporting it. Thank you Asurion!!!

I broke my phone on a Tuesday or Wednesday. I called on Friday morning and reported it broken. On Saturday during the day my new phone showed up. I was amazed. I went to the Verizon store. They captured all of my information and transferred it to the new phone.

It was very easy to file the claim. Verizon representative helped us with the information we needed. After filed we knew immediately when the replacement would get to us and it was fast. Set up of the new device was smooth and return of the old one easy with prepaid envelope.

Everything turned out just great. Grant at Verizon in St. Anthony store did an excellent job in helping me put all this together before and after. Timing was very important in this process and I am thankful that I had the insurance on this device.

Asurion provided excellent service in getting my replacement back to me in a timely manner. I received my replacement within 24 hours with tracking information to let me know when the device would arrive. Customer service was knowledgeable and courtesy of my needs.

My phone was over 3 yrs old and the battery went, expanding blowing phone case apart. Called Asurion from Verizon Store on a Friday late afternoon. The server was exceptional. My new phone was delivered the next morning at 10 AM. Could not have had a better experience. Thank you, Asurion.

There was confusion about the replacement process. I spoke with about 4 or 5 different customer service representatives that gave misleading information. They were telliing me that my replacement phone was being shipped. I would wait for days but no phone. This went on for weeks. Finally after calling back and speaking to the 6 representative (I can't remember her name) she told me I had to pay the co-pay first. No problem, I paid it and got the phone the next day. Thanks to Ms. ?, she was very knowledgeable of the process. Thanks.

I got a replacement within a couple days, I still don't think that as a customer and what we pay for the ins, and a deductible that we should be getting a used phone back, the deductible is also pricey. Other than that it all went good.

The complaint was completed smoothly and replacement was received in a timely manner. I just wish there was a way to track our returned shipment to make sure it arrives. Especially, since I received a last notification almost a week and a half after I returned the damaged item.

Every time I have had to Asurion it has been GREAT! And I have had to use it a lot! I have dropped, ran over, mowed over crushed with tractor, dropped in pond and so on Hopefully this new phone won't have any accidents! I have always received my new phone fast with clear instructions. I will continue to use Asurion and plan to use it when my children get phones.

Quick and easy from start to finish. Great customer service experience. Replacement arrived very fast. I couldn't be any happier with the service they provided. I would definitely recommend having the insurance. With the ridiculously high-priced devices are this coverage is a must. Couldn't say anything else more.

Asurion claim was very easy to process. My repair was scheduled quickly and with excellence. This was a very easy process. My My cell phone screen was broken, my appointment was scheduled and repair tech came to my home and fixed phone within 30 minutes.

From the first phone call, I was amazed at the level of professionalism, kindness, and service provided. Replacing my phone was easy with the outstanding staff!! Thank You for making my replacement as painless as possible! I will definitely recommend your service protection plan to everyone!

Asurion was a great help whereas VERIZON was NOT, I received my replacement device quickly. I was not happy receiving a refurbished device though, not for a $249 deductible. Will definitely consider changing providers soon with all 5 lines on my account.?

You deliver so fast and I really appreciate it and will likely recommend you. But.... Who does your technical writing? Because I think you just grabbed somebody from "Accounts Receivable" and told them to do their best. On Step 1 and Step 2, DIFFERENTIATE BETWEEN WHAT IS THE *OLD PHONE* AND THE *NEW PHONE*. I have had to help three people now because your instructions just forgot to include that piece of information. Did anybody check this? Seriously, read it. Read it like you're a person who doesn't work at Asurion. Then read it again. And tell me if your random, generic customer can decipher which phone they are supposed to be applying these instructions to. You state have both phones on, then from there it's anybody's guess which phone you're referring to.

He fixed my phone within 15 minutes! And was very kind! I recommended the service to several of my friends! And if I ever were to crack my screen again I know who I’m calling first! :) This was a very quick and fast process!

I think the deductible is a little high but overall happy. I think with me paying for the group plan the deductible could be lower no matter the brand. I was gonna do a claim on my daughter's stolen Apple xr but the price of the phone face value is less than the deductible so I chose to pay off a "free" device and purchase a new one. That shoulda have been something we could have compromised too since she can't remember apple if it's a bad brand for her to get a different phone of equal value!

The fact that I was able to book my appointment online for the tech to come out to my home, THE BEST! Not to mention, he communicated well and effectively and was prompt with fixing my screen. He came to get my device, took it back to his car, and within 15min he was back knocking on my door. I haven't experienced any issues with the screen as far as glitches or flickering or anything. I'M VERY SATISFIED!

I made a claim and paid online. Was charged on my credit card within days. The phone never came. Tried to contact you all but the website did not have an option to report and there was no other way to contact Asurion. I had to complete transaction by using a chat with Verizon that took about an hour and it was still several days before the phone arrived. Ended up buying another phone from Amazon that arrived next day. So long story short I now have 2 phones and a bad taste. My other transactions with Asurion in the past were much better.

This was sensational. The tech was in contact on the way to my house and was very friendly and knowledgeable. He arrived, I handed him my phone and he took it and went to his van, which was parked outside my house. He fixed my cracked screen within a half hour. It is honestly the most efficient service you can have. And, I should mention that he was cautious and careful about social distancing. Very glad that I had this service plan!

Why is this system dependent on you being able to reach someone by phone WHEN YOU DAMAGE YOUR PHONE?! I spent 4 hours at Verizon unable to speak to someone because of the automated system? Why can't you reach a person by phone when there's an issue with their automated system? Why does the system say your claim is under review and someone will let you know about getting a new phone, but then nothing until a phone just turns up? These companies think efficiency is removing touch points between people will help, but it doesn't.

My phone was stolen. I was able to go online and and fill out everything needed to get my phone replaced. I didn't have to make any phone calls or wait on hold. I received the replacement phone by the next business day. It was fast and easy.

Yes I tell all my friends about my phone company Asurion and Verizon. Simply the best. I will always stay committed to my phone company. Keep up the good work guys. God bless always. Looking forward to get my new phone and set it up. Hope it will be much better than the past one.

My screen on my Galaxy S10 broke when I dropped it outside, I use my Asurion insurance and a mobile technician to replace my glass. Everything went well and I'm very pleased. The technician came to my job and was very professional.

Very fast response, very convenient location of the repair shop and great return time from the vendor. Overall great experience. I recommend this with my eyes closed. It's worth every penny to pay for the protection since phones are so expensive now and the repair was done so professional that my phone was as good as new.

Very easy process. Replacement phone was sent out fast! Hopefully will not have to use them again but if I do I know how easy the process is. It is definitely worth having the insurance for. It was well worth the money.

Asurion was the only positive experience in a very frustrating process. Every Asurion person I spoke with seemed to go above and beyond to try to make this a success. UPS made everything SO difficult, and were so unfriendly. Asurion was just the opposite. An Asurion worker even went on a 3 way call with me and UPS to help facilitate delivery. I cannot express enough how grateful I am to Asurion for going above and beyond. I wish that I had the name of the last gal I worked with--she did the 3 way call and truly made everything happen!

Very well with the knowledge and quick with my needs! The representative on the phone and in the store were very helpful and very fast acting to help fix my situation! Thanks to them I was able to get my phone fixed quick being as I was out of town working away from my family and had no other way of contacting them!

The work done on my phone is great. I don’t have any problem with the end result. However getting there was borderline miserable. To begin, I live downtown and work downtown. The nearest store is 30 minutes away. That alone is totally obnoxiously inconvenient. But then I was told I would have to get the phone there by 4:30 to guarantee that it would be done that day. I left work an hour early and literally got there at 4:31… Was told they could not guarantee that it would be done that day. They close at seven. I went back shortly after six to see if it would be ready by seven, and it was already done. Not sure if the guy I talked to just isn’t customer service minded or what, but I did a lot of stressing about something that clearly I did not need to be stressed about.

I pay $50 a month for your protection and still had to pay $249 to replace the phone which is doesn’t make sense since I am paying that monthly fee. I appreciate the fast service but I think it is expensive to pay all that money.

Your representative was awesome, super knowledgeable and helpful. The service was the quickest ever. It was so convenient and simple to return damaged item. And hardly any wait time getting through on the phone. Wouldn’t have wanted it to be handled any other way!

You guys did a terrific job. I got the phone a day earlier than I expected and was able to get my other phone sent back. I was able to follow the instructions to transfer all my data and get my phone working properly.

Process was fast and simple. I received my device within 2 days! I am very pleased with the service and support that I received from this company. If anyone has never used this service before you can rest assured that you are in good hands.

I have tried and tried to review this company but they put you through hoops to do it! I pray you heed my warning and STAY AWAY FROM ASURION!! Horrible customer service! I mean hands down the worst! AND they will change what is covered on your policy whenever they feel like it so you are no longer covered for what you have been expecting to be covered for, for months! Trust me please and stay away!

Completely useless service. They make you jump through so many different hoops for simple claims and then tell you they don't cover your device through loopholes. Insurance claims on $100-$300 products shouldn't take more time to do than Auto insurance or home insurance, but here we are.

The display on my range was not working correctly so I called Asurion and they had a technician come right out and fixed it. The technician was very nice and courteous and was kind enough to let me clean the floor behind the range before he put it back.

Initial contact with your automated system is a nightmare, get rid of it. Your representatives are very courteous and knowledgeable and responded in a timely manner. My phone was going from my Bluetooth, speaker to iPhone automatically, I was missing calls, the phone was losing connection, etc. Thank you for your assistance.

I thought the process would be complicated and difficult, but it was easy and quickly done which was a relief! A lot of times you pay for extra coverage and it’s like pulling teeth, but not with Asurion, so thank you for taking one less hassle out of being a customer!

I put in a claim for a cracked screen. The technician replaced the screen and broke the microphone in the process. I ended up having to put in a new claim and buy a new phone. I was charged for the screen $29 and $229 for a phone because the tech broke the microphone.

Very easy and quick for the replacement. The customer service was professional and very helpful. I am extremely pleased with the entire process of this system and believe everything is running smoothly. Hopefully, I won't have to use the service again, but if I do I'm certain it will be a great experience.

Easy to schedule. On-site repair was very convenient. Tech was polite and on time and the repair was quick. Great repair. I have had no issues with the phone since it was repaired. I will definitely use the service again if the need arises.

I wanted to discuss replacement options for my damaged phone, but could only reach a computer voice or fixed web page options. I was surprised that a replacement phone for my 5 year old Samsung Note 8 was $230, while its trade-in value was only $10. Actually, it was $0 since the phone was non-functional after an accidental dip in the pool. It would have been nice to have the option to upgrade to a newer phone for that much money.

Asurion made this process incredibly smooth and their customer care was extremely helpful. I received my new phone within just two days and they even sent me a prepaid envelope to return the old device! Very please with this service!

I have an Asurion plan for my refrigerator. My fridge went out and I contacted them. They set me up with an appointment through one of their providers for a date two days later. That provider contacted me and said he couldn't get to it for another week. I contacted Asurion again and they set me up with another provider for a day later than the original date, which wasn't too bad. But that morning while waiting for the appointment I decided to contact the provider. They stated they rejected the appointment because their tech was out with COVID....but no one notified me.

Asurion is very easy to use and the representatives are very helpful. I received my first phone and had problems, but called back and they sent a new one. No hassles, no problems. Would highly recommend! They are the best!

Received my phone within a couple days after filing my claim. There were no issues & the service rep was very professional, kind & helpful. I didn't have to wait on hold to speak to a service rep. Glad I had the insurance.

Everyone I spoke with regarding the replacement of lost phone was super. This spans from the Verizon person who took my call to the Asurion person I spoke with. The time and courtesy they extended was wonderful. I would recommend Asurion to others.

Device came on time. Everything's good. The Asurion is great service and took care of me. Great those devices on time. Everything looked good. All the instructions were there. I would recommend Asurion for any provider. Thank you for Asurion.

My old sometimes wouldn’t answer a call and when you shook it the insides moved. It was an easy process to get a replacement and set it up. My old phone had to be returned but they made that easy also!

I had a wonderful experience! The techs were super nice and knowledgeable. They arrived on time and only took about 15 to 20 minutes to complete. They finished and my phone looked brand new. I will highly recommend to anyone looking.

It took a seasoned representative to solve the problem. I became irritated as I could not communicate with overseas reps. The replacement phone's sound was distorted. I was offered a free iPhone to transfer my phone service to another carrier. I was pleased to say she was responsible for my remaining a Verizon customer!

I was gobsmacked when I couldn't find the new phone I had only recently received as a replacement for one my partner had lost. After searching through the office where I had it last, I realized an awful truth: I had thrown it into the trash with a stack of discarded papers. After shaking my head and rolling my eyes at myself, I made the claim and stated what I had done. My claim was quickly approved, and I soon had (another) replacement and once again had in service fast. No complaints, just gratitude!

Your service was very good. The new phone was for my son, Patrick. It was different brand than the phone he had before but it has worked well. The only problem we had was you sent the wrong charger with the phone. We have gotten the type C charger and the phone has been great.

Great program to replace your phone and fast delivery! Received replacement phone within two days and it was easy to transfer my information and activate the new phone. I am glad that I chose the Asurion insurance plan. I will feel more comfortable in the future knowing I am fully covered.

It was an easy process to file a claim online. They provided me with a new phone within a day with instructions to setup and return my damaged phone; a return envelope was provided. They also provided a tracking number. It was a great and easy process!

Asurion customer service is A1. Customer representatives are well trained and very courteous. Always wanted to expedite your claim. Very satisfied With replacement center or repair. I was more than satisfied with my replacement of my MacBook that had been damaged by Coffee.

Phone was damaged accidentally dropped in salt water. The claim was started online. Replacement phone received promptly as promised, return package was included with the phone with the ability to track to be sure was received back. Very happy with the service received.

Very pleasant and wasn't in the store very long. Greeted me as soon as I walked through the door. Always courtesy when I contact and having insurance makes things a lot easier so anytime I need anything I go to the store instead of phone most of the time.

Asurion replaced the screen on my iPhone 12. The repair was done within an hour. My only complaint is that the store entrance was open at the time displayed on the door but when I entered I was told that the store was not yet open and was asked to wait outside. If the store isn't open, the doors shouldn't be unlocked.

The phone they sent me I could have purchased on Amazon for less money than their deductible! Dropped Asurion fast! After paying them every month and it cost me more than I would have if I didn't have them. They should pay me back all the premiums, ridiculous!

I put in an insurance claim for my cell phone to have the screen replaced for my Samsung Note 20 5G Ultra (x5040). After my screen got replaced, my phone SIM was not working. I called AT&T, they sent me a new SIM, but it didn't work. I went into the AT & T store, they replaced the SIM again, but that didn't work. AT&T told me to go back to Asurion as it should be under warranty because they physically fixed the phone last. I called Asurion, the lady over the phone put my DEVICE as STOLEN/LOST instead of Malfunctioning so that it can be covered under warranty replacement. My Asurion account got flagged for misappropriate use and they denied my claim stating that my device was in-fact being used when the claim was put in as lost.

It was easy, fast and the same great service I have had with Asurion every single time I have had an issue. The website is easy to use, the process is quick and I have always gotten a replacement when needed the very next day!

My tech was amazing! He let me know when he was on the way. He was kind and responsive. He was knowledgeable, and he was professional. He was understanding of my chaotic life at the moment and was very genuine. Give him a raise!

Fast and friendly service. Very easy to do business with, and my phone was repaired and ready to go in under the 2 hour fix time committed. The workers were very knowledgeable, professional and friendly. I will definitely recommend them to anyone needing cell repair.

Seamless! My TV stopped working. Started a claim, followed the instructions, and had a new TV all within the same week! I truly didn't know what to expect, but the coverage and process was well worth the monthly premium. I only wish the coverage included Marine electronics.

Our experience with Asurion was a positive one. They were helpful and it was quick and easy. At first there was an issue tracking the item we returned but they sorted it out pretty fast after we notified them of the mistake. Problem solved.

They were super helpful and concerned with making sure my issue was fixed. When nothing seemed to be helping they approved my warranty swap on my phone. Wish my phone carrier customer service experience was half as good as Asurion customer service is.

Fast service! I have used this service several times and am completely satisfied with my phone and the service provided. Thanks for all your help and I hope I can take better care of my phone. A person doesn't know how important it is to have a good working product until it gets damaged.

Had to drive an hour one way, then they told us it would be 4 hours and the ads said one hour. I had purchased it from them screen protection and when I stopped back to pick up my phone then I had they said I can put it on myself or wait more time yet. The workmanship was good.

Exceptional customer service, my experience was lovely. It was a simple, easy, and fast process. The customer representative who handled my case was very kind and made me feel comfortable. I wish I remembered that person's name so he could be recognized. Highly recommend!

Your company sent not one, but two defective replacement phones. First had bad LCD, second had bad microphone. Had to have supervisor intervene when recalcitrant representative wanted to charge for 2nd replacement after only having the first replacement phone for less than a month stating I damaged it, which I didn't.

I had a pleasant experience with the Asurion and the provider sent out to repair my dryer. They understood and diagnosed the problem with the dryer and were able to issue a check for the replacement value when the part was not able to be located to repair my unit. I highly recommend the service. It did what it was intended to do.

I have had to use this insurance twice after losing a phone in another country and this time with a broken screen. Both times were so easy. This time (broken screen) I did it all online (which made me nervous) and it went off without any problems again. It arrived the next day, I returned my broken one a few days later with the shipping materials provided.

My phone dropped on the floor at an angle and shattered the screen. I went to Verizon to find out what could be done. The Verizon agent helped get a claim started that same day. I received my replacement phone delivered to my home the next day. I returned my damaged phone in the mailer provided.

My smart watch was messing up. Sent it in and they did a change to it and now it's working. Has a little hiccup but will wait to see if it's just the software. The process was easy, call then pay and they did a pick up at home with UPS.

Good replacement phone. It arrived two days after I paid my deductible, my old iPhone 12 pro max was completely smashed. Nothing would work on it and I’m so glad the new phone arrived so fast and that I was able to actually access all of my old data! Great company and great phone replacement!!! 10-10*

Asurion provided good service. They are easy to deal with and I would have rated them higher, but they did not have the exact replacement phone model, so we had to accept a different replacement. I would like to have had an a exact replacement.

Phone arrived on time and quickly. The tech who helped me set it up and transfer everything was awesome! Friendly, efficient and patient! The whole process went smoothly. I would recommend to friends and family.

My son's phone was replaced immediately. It was no hassle, and he was very happy. My son lives on his phone, so this was a pretty tough event for him. Thank you for turning a very anxious situation into a quick resolution!

Was sent a replacement that didn't work. Replacement of the new replacement was obtained easily and timely. Representative was very helpful with replacing the first damaged replacement device. Would give a five star if it weren't for the damaged initial replacement.

Appointment was schedule through Verizon. S10 note+ screen replacement. Had it done in about 3 hours. Had them add a screen protector while they had the phone. Like always I'm very pleased with the service I received that day.

Trying to get to an actual person was a very large pain. Once I talked to someone I was fine. My problem was with my watch and all the pre-programmed questions were for phones! This was very annoying. I was satisfied since the problem finally resolved.

Broke my Samsung screen and it was replaced. Quick, easy and no problems. New phone came and I popped the old SIM card in and everything worked as expected. Put the old phone in the mailer and dropped it in the mail.

After many attempts to fix my phone with Verizon reps I finally decided to use the insurance and replace the phone. It was successful. I am back in business and communication with everyone. My frustration is over. Thank you.

Their instructions and threats of fines caused me to erase my old iPhone without backing it up. I had pics, vids, and text messages that are now gone forever. They were from people who passed on. Now I have a remanufactured phone with abysmal battery life. This insurance is a scam. Run from it. Shame. Shame.

Fast efficient and courteous work! Only issue was it took two days rather than one but all in all still a great experience. Cracked screen from a tractor pedal after accidentally dropping it. It was in a great case, but landed on the corner of the pedal.

I had lost a phone, so we used a claim through Asurion to get me a new one asap! It came faster than expected and the phone is very nice - an upgrade from my last one. The store I went into in Bethpage was amazing too. They walked me through the process and it was so easy.

I can honestly say the experience I had has been fantastic. I have used and have had Asurion for many many years but only have used Asurion for the second time as long as that I have had this company and as long as I've had a cell phone which has been for a very very long time well over 20 years.

Such an easy process! I feel like Asurion really makes you feel like you are a valued customer. So many insurance programs make you jump through hoops, make you feel like you are scamming the system, and often never give a payout. Witih Asurion, they operate with integrity and really value the customer and their claim. Thank you.

Asurion has been excellent. Unfortunately, I needed to replace a device for the second time. The Asurion representatives were not only knowledgeable and efficient, but also ensured that I received every benefit of my premiums. My device was still under warranty, and they made it easy to replace.

Corrine did a great job in helping us get our replacement cell phone setup. The process was quick and easy to get up and running again. It was nice to have the unit delivered to the house especially on a Sunday evening.

We have 5 kids and put a lot of wear and tear on devices. I was pleasantly surprised at how easy it was to submit a claim and immediately saw cost savings for repairs. When it happened that a device was deemed unfixable, I expected getting the "run-around" concerning reimbursement. Not at all! A fair reimbursement for the tablet was issued in a timely matter, just as advertised and without hassle. I highly recommend Asurion to anyone looking to protect their investment in electronics.

Phone techs were good. Made notes and told me to go to store for additional service. Store declined to view notes. I told them I wasn't leaving until needed service was performed. Was disappointed at seeming indifference to helping when I was doing as phone techs directed.

I received what looks like a new phone, only It was not in its original Samsung packaging so I'm not certain. The device works great. I was not able to delete the info from my old device before returning it because of the broken screen, so I hope the information was safely deleted.

I liked how fast and easy it is. The only thing I would change is the instruction for the mailing back. Maybe get it in to an actual post office and not the blue mailboxes. The usps is very unorganized and lost one phone before. Therefore I had to pay the 300 dollars.

Replacement is a Iphone. I got the new device in less than 12 hours and I was really happy I got right away so I’m really satisfied with the service and I never have the experience befor so I’m really grateful.

I was able to successfully send back the broken phone because you sent everything I needed to do so and it was very clear instructions. I thought that was very nice and very simple. Thank you for your clear instructions so the send off was very simple. Thank you very much. I definitely showed my family. They thought it was simple also. Thank you. Stay safe.

Fast and easy claims process. Straightforward service when you arrive at the repair service. Knowledgeable technicians ready to answer any questions you have regarding the service and any concerns you may have. They are also very secure when it comes to keeping your personal credentials safe.

Very easy to request service online. Tech arrived as scheduled and completed the work very quickly. Wouldn't know that the device had been serviced except the screen was pristine again! Glad I chose this service with my phone. Didn't think I'd use the service, but it certainly paid off in the end. Thanks so much!

My rep handled the situation in a timely and positive manner. She resolved the complaint and exceeded my expectations. I have had Verizon for almost 20 years and I am very satisfied with the service. Thank you for the opportunity to comment and recommend this provider.

Service was done in a timely and professional manner. The service tech was knowledgeable and informative about the whole process. The tech communication skills were excellent. Great service. Would definitely recommend service to family and friends. The online process to schedule appointment was quick and easy.

Great service and support. I am glad that I joined the insurance program and will recommend it to others who are in question. In addition, the service was very thorough regarding the tutorial for transferring the data from phone to phone.

At first, I was hesitant when the rep sold me the plan because it sounded too good to be true but it was indeed everything that was said and more. The ease and turnaround time to resolve my broken washing machine exceeded my expectations. It was one of the best decisions I've ever made.

It took sometime for the claim to be approved and shipping was not as expected but finally got the phone. The rep told me that they would do the same day shipping, even one day shipping was okay but the agent had no control over it. I also asked them to change shipping address but agent had no control over it. Overall service was okay.

In the end the replacement phone was unusable, and I traded it in for an upgrade. Not only that, the Asurion repair place I was told to take it to told me my phone was mislabeled. It was not even the iPhone6S plus that I had exchanged it for. It simply was mislabeled by Asurion.

I received prompt customer support and very good service. I received a brand new phone delivered to me the day after the claim was made. The representative was knowledgeable and courteous. She answered all my questions and made the process simple and uncomplicated. I have had Asurion coverage for a while and have made claims previously. Each situation. Has been very user friendly. Thank You.

We had an incident where my daughter dropped her Gizmo watch when trying to put it on after charging it and the glass face shattered. The process to get a new watch to replace it with Asurion was seamless and easy. The only hiccup was that the color she had was out of stock for a while, but Asurion emailed me every third day to tell me the status. Then when it was available, they had me finalize my choice, pay the deductible and the new watch came quickly and boxed like new. They also included a stamped envelope to return the old one. I did question whether I should return the charger or not, but a quick call to their 800 number had me speaking to a knowledgeable rep and I was on my way! 100% would recommend getting coverage for your kids through Asurion!

Everything was simple and easy to do and customer service was 10/10! I would highly recommend Verizon and Asurion to everyone! The replacement phone arrived days before expected! Setup was a breeze and the phone was fully charged when it arrived!

Repairman arrived on time and had my phone fixed and ready to go within a few minutes. The entire experience was effortless. I tend to drop my phone from time to time so I’m glad I keep Asurion. I’ve used them a couple of times before and the process is simple and fast.

Good service. No problems. Reps were very professional and they did a very good job and very friendly and I received my phone in a timely manner. Very nice. Made me happy how fast they sent the phone to me. Thank you.

Tried to contact someone about a screen replacement and they would only replace the device. So I paid the "deductible" for a new device only to later find out by looking around that I should have just went and bought a new phone (same one) from ANYONE else for the same cost and been able to keep my device. Why pay insurance when all they made me do was pay full current price for the phone and made me give back the old one which I paid for already.

We contacted Asurion and they processed our claim right away. We received another phone the next day. Took the phone in and Verizon got it all set up for us right away. Thanks for taking care of us and making sure we were satisfied!

Replaced stolen hub. Overnight shipped. While I was hospitalized relative of homeowner removed my items and boxed them. It wasn't until I was out of wheel chair I was able to go through boxes. The HUB was not there. WORKED as soon as I could program it.

I paid the fee for a lost phone and you people were quick to respond and I received a new phone with a week. Very good service. Thank you very much. I will use this service in the future. Also recommend others to do the same.

Replaced the tablet and other phones without any problems. Loved the service that was provided and the customer service was excellent. Had excellent service with the sending of the item and also the return envelope for me to ship the old item back.

Asurion was great to work with! They made a sad situation much easier to deal with. Broken phones never make for good days. But these guys helped to reassure me and made sure I had a phone ASAP! I am happy with the assistance I received.

Timely replacement of iPad. Thank you very much. One thing could really help is make deductible $50 and send incentive for accessories for paying insurance to customers. That will help current clients maintain equipment insurance and encourage customers who don’t have insurance have a higher percentage of getting the insurance.

Quick service on replacement of my lost iPad and no Trouble at all continuing a previous claim. Everything went smoothly as it should. My merchandise was received in plenty of time and I can contact Verizon or go directly to a Verizon store to activate it.

Asurion is a dishonest organization masquerading as an extended warranty company. They refused to honor their No Lemon Guarantee; even after LG Service told them our unit was unserviceable. Nothing but a scam. No wonder The Home Depot severed all ties with them.

Easy solution to the cracked screen. Quick delivery directly to my home of new phone. Simple way to file claim and good instructions to complete phone set up. Prepaid envelope to return broken phone was easy to use and drop off at my local post office. Confirmation of receipt was very appreciated.

Was great. I would recommend to family and friends. I have used your service several times in the past and I have to say that I'm very pleased. I pay 20 a month through my verizon and I have no complaints. Thanks for the awesome service.

My husband's phone got lost while he walked home at night. We went back to search for the phone but it was nowhere to be found. I tried looking for his phone's location but I was not able to see it. Asurion made things really easy for us to replace his phone. Thank you! You guys are lifesavers!

I damaged and lost 2 phones in one week. Asurion replaced them each immediately and the guys at the Verizon store helped me set my phone up. Asurion was very helpful for getting my phones to me and made it so easy to get mine back to them. I have already referred Asurion to everyone I know.

Very good service after the first call. My first person on the initial phone call was very confusing and kept trying to sell me something, a policy for all my devices. He would not stop so I hung up on him. The second person was wonderful and accommodating. And was finished with my call in 5 minutes. All the mailing system was great. Thank you.

The service by Asurion was great! The technician that greeted me was very helpful and understood what my issue was. The service was expedient and the work that was required to replace the glass on my phone was completed in the identified time.

Very difficult to get hold of anybody with any type of knowledge. Was passed around from one person to the next. After spending hours and hours on the phone was very unhappy with the service, took a total of four or five days of calling to finally find somebody that had a clue of what was going on. Probably spent a total of 5 hours on the phone trying to accomplish a simple replacement. Terrible. Terrible customer service.

Fast delivery of replacement phone and easy activation made this experience less stressful, The theft of the phone was scary. Glad that we had Asurion coverage for the phone. In addition the insurance coverage deductible was reasonable and same model of replacement was fair.

Asurion made a bad situation so much better. Highly recommend their service! Will continue to use their services as will people I know. If you are unfamiliar with Asurion, you should get to know them and become a customer as well.

Did not receive an equal value thermostat as a replacement. I was not given enough to replace the one that broke and was told I need to find one cheaper or on sale by the agent. When I signed up I was told all replacements would be equal to what You have or the next step up.

Fast and easy! Thanks for the help getting our new phone! The only thing I would like have is a beetle description of my contract. Maybe it is somewhere easy to find on the website but I was not able to find it anywhere.

My phone was submerged and completely dead. I had a new phone by noon the next day. Fired it up and within an hour it was set up and working. It required a call to Verizon to get the new device registered but that process went quickly. Certainly glad I had the insurance on my phone.

So kind, helpful and easy! Excellent experience and I got my phone so fast! The associate explained everything clearly and made it so easy for me to complete my claim! I had my new phone the next day! I will definitely be purchasing this with my next phone!

Easy, fast and efficient. We broke the screen on one of our S22 Ultra phones and Asurion made it so easy to file and make a claim. We received a new phone the next day with postage paid packaging to send the broken phone back to them with plenty enough time for them to receive the broken phone back to them! I highly recommend this Insurance company!

I filed my claim online which was fairly easy and I received my replacement phone the next day. I am very happy with the service I received. The instructions that came with the phone were very helpful. I like dealing with Asurion. Keep up the great work!

Representative was very respectful, helpful when questions were asked, knowledgeable and product was timely after it was available. Very good job and great instructions were given. Polite and made sure I was satisfied with my order. Very professional. Thank you. Thank you. Thank you.

My son got his replacement phone on time and filing the claim was easy. I really appreciate how hassle free the entire process is. I am also appreciative of how easy it is to return the damaged phone. Thank you Asurion!

The guy at my shop in Deer Park was so kind, fast, and knowledgeable. He knew everything! We were able to bring my fiancés phones screen to get fixed while we shopped At the food store and he was done in less than 20 min. It was a great experience. Very satisfied!

Very helpful and informative. Helped me get my new watch in a timely fashion while explaining to me other and new options on services from a Asurion. Representative was fantastic in walking me thru everything I needed to know and how to get the most out of my insurance.

The person I talked to was the BEST! She was so helpful and knowledgeable. I wish I could remember her name, I want to have the credit she deserves. It was funny because I got her on the phone when I called back as well, which I was very happy about. Thanks to her, we got a NEW replacement phone as the one that was lost was only 2 months old. Y'all were great.

Was terrible. Took me 6 weeks to get a new phone because they were never available to fix my phone and when I scheduled a tech to come fix it they never showed up. Then they basically told me sorry about my luck then had to pay 220.00 to replace it instead of 29.00 for screen because I was tired of the runaround. I am currently looking into sams club protection plan and plan to leave Asurion.

You did great getting us the product, however we did not receive a return package and I had tried to contact you to get another one, but this is a impossible task. This is not a negative review. Just hoping in the future there would be a easier way to get ahold of you to get things handled.

I spoke with an Asurion representative regarding a home plan that I repeatedly stated that I did not want. Not only did the representative continue at her attempt to extort me, she ignored my request to cancel this plan that I did not add to my cart in the first place. It was only when I got the monthly bill from Verizon that I realized I was being charged. This was a fraudulent charge and the customer service was outrageous.. If this had not been caught early on, I would've been well within my rights to pursue legal action against this company.

Absolutely no complaints! John at the Verizon store in New Hope did a spectacular job helping me get my new replacement phone in 12 hrs! Super fast and wonderful experience! I've told everyone I meet that it's the best plan ever!

I ordered a replacement and was delivered 3 empty boxes each time. Was later told I would receive a check instead after I returned damaged phone. The entire process took 3-4 weeks and multiple phone calls just to be told different things needed to be filled out each time. It should have taken 1 week at the most and should not have been that difficult to have the phone replaced. I am not happy with the situation I was put into.

Verizon is the best service in the world because the bill is just how you need it and you can get payment plan and then you can always add on how many line you need and plus you can trade your phone in for another but most of all I just love this company. It’s been the best.

My case was handled in a very courteous and speedy manner. I was promised to receive my new replacement phone within 2(two) business days and actually I received my new replace phone within one(1) business day. I was very much pleased.

Repair tech came out the next day after I filed an online claim - it broke during repair so it was replaced free of charge. Once I contacted them for the replacement it was sent out and I had it in a day or two. Everything went very smoothly. I appreciate the communication during the process as well.

The replacement Samsung Note 10+ device claim was processed SUPER FAST. Said claim was placed around 8pm (central), the night before my two week vacation in Mexico. The replacement device delivered to my door step by 10am the next morning. The device itself was in perfect condition with an already installed protective screen. Thanks for the speedy service and great product Asurion!

Had my 3 phone replaced. I work outside with equipment and own my own company so I have to have phone. Asurion never disappoints and had me replacement next day. Had a envelope to return old phone in mail. Very simple!

Great customer service, No hassle claim and resolution. I definitely will continue to use this great insurance company. A+++ it is worth every single penny. I recommend Asurion, Had a claim in for my Samsung Galaxy S22 Ultra, And a Tab A. I had Zero issues.

The lady was really nice and helped me a lot to take care of my issues, it would have been better if I talked to her and didn’t have to do all the other stuff. Hope I never have to use them again but if I do they will be able to take care of the problem.

Yes the only thing that I can saw was you had fast response. But you tried to pawn me off to a phone that was not the comparable to mine. And it took a week for you to get one in to replace the one you sent me in the first place. By the time I had a chance to really see if it was comparable the time was up to complain. So I'm stuck with what you say is similar to mine. I'm not a techy person but by the time I looked it up and gave it a run through I learned a few things! Short and simple. I'm stuck with a cheep replacement. What I bought in the first place come to find out was a great phone (bullet proof) and you pawned a cheaper make of it!

We had two phones that were heavily damaged within a short period. Both phones were replaced with the same model and specifications. The replacement phones were in great condition and everything happened so fast! You get the new phone, get it setup and working, then send the broken phone back in the packaging provided postage free.

The folks at Asurion are great. They are quite friendly and quite helpful. They accomplished the task in quick fashion in order to meet the needs of their customers. We have been using Asurion for many years. They have been consistent in their customer service!

You guys sent me a phone that turned into a brick less then two months later and refused to make good on it. This is a horrible service that I have been paying for monthly (on three devices). I will never use it again.

On the phone Customer service is fantastic. Your contracted repair people never show up or don't do a quality job. Had a screen replace by them that quit functioning a couple weeks later. Scheduled a repair 2 times back to back. They didn't call or show up.

The cell phone was for a teenager which is why we paid for the insurance. The process was extremely easy and the replacement phone shipped within 48 hours! I was very impressed with the quick turn around. It was a refurbished phone but it works just fine. Part of the deal of the insurance.

Asurion made it very easy and convenient using the online claim. I had someone come and replace the screen without leaving the house. I also had my phone replaced and was given accurate instructions on how to transfer everything over to the new phone. The replacement came very quickly.

I cracked my phone and needed it repaired. The price to repair was not expensive at all. The first location I went to to get the repair fixed was only open on certain days. Therefore it was closed the day I chose to go and get the repair done. When I tried to change location I ended up having to pay a second time so I thought it would take forever to get my payment back but it didn't. The second location I went to was great and fixed my phone in no time.

I am happy with the new phone. The setup instructions were easy to follow. I appreciated how easy it was to return the old phone in the envelope that was provided. The only issue was the phone did not activate right away with the new sim and I had to call Verizon customer service.

Pathetic. I'm canceling my service to 4 phones after 30 with you. Terrible service. Response time. Support. Everything about dealing with Asurion and Verizon. Huge runaround. On hold for over 1 hour on all 5 calls. Ridiculous. Still don't HAVE A REPLACEMENT PHONE.

I received my replacement phone within two days of submitting the claim and once I received the phone, everything transferred over perfectly from my old phone and worked perfectly! The phone I had, had been discontinued so they upgraded me to the next generation equivalent model.

My phone was stolen and a replacement was shipped quickly. Called and a rep helped me set up my phone. I would recommend having insurance on phones as they are expensive if had to pay in full for a replacement.

The process the replacement of my cell phone was quick, easy and timely delivered. The online process was not very difficult to follow. I had an option to communicate with a representative, but did not need one. Thank you for no hassles!

Representative was very kind and helpful. Asked questions and She understood my problem. I got my phone in a very timely manner. Thank you for all your help. I would recommend Verizon to anyone. Thanks again for all your help!

Verizon is a business and get no extra benefit. You then accept exceptional service at all time. I have over 7 devices and get replacements anytime they break or get missing. This would have been kind of difficult to achieve without the insurance program offered by Asurion.

Had a damaged screen only a damaged screen. Thought we were sending phone in to get screen fix & returned. We got the loaner/replacement phone. It has a strip down the screen. You can't see anything. Randomly dials number. Switches to airplane mode & randomly shuts off. Just another scam company. While I tried to call twice to rectify, they only wanted to sell be more insurance on other devices in my home even when I told them not to try, I don't want it.

Easy navigation and phone was delivered the very next morning. Phone was in excellent condition and was provided with appropriate SIM card and charger. Hopefully I won’t need to replace my phone again, but I do I would absolutely use this service. Would definitely recommend for replacements. Thank you.

On time and very helpful. Helped me with everything I needed. Phone came in on time. Good instructions on how to set up. Customer service knew exactly what I beefed. Got the product ordered and out to me very quickly.

Great customer service!!!! My first time using Asurion’s home appliance insurance and it was a very smooth transition. The technician was very knowledgeable and finished quickly. My boy was in and out. lol, Our stove is working beautifully now and my husband and I are happy customers!

I had the best experience! The technician was not only professional, he was friendly, knowledgeable, and very fast! I am very pleased with the service I received and will continue my coverage because it provides me the security to know I will have no issues.

No issues. Thank you for making it easy; I was nervous it would take a ton of time, but it was rectified in minutes. Glad to know there are no loopholes or surprises. Glad to know that a company backs up their promises.

The gentleman that helped me with getting my phone set back up and running was awesome! Walked me through everything, was very knowledgeable and patient. Made sure everything was done before we ended the conversation. Overall was a great experience working with Asurion.

Everything went smoothly as expected. Staff is super friendly and knowledgeable. I had an issue with my first replacement phone, but I was sent another one immediately and now everything works great. I don't understand how some people do not use Asurion...It's not if your phone breaks, it's WHEN your phone breaks.

Verizon accidentally submitted my claim incorrectly, and Asurion took care of this situation flawlessly. They answered my phone calls in a timely manner, answered all my questions, they waived a fee, and made me feel assured. I highly recommend this company.

Quick and easy claim and delivery, watch taken surprisingly from work and though I had it paid off it made it easy decision to get replacement thru Asurion. One less thing to think about. I was with my new watch the next day after work and set it up. Done and done.

There's not much to say. I damaged my phone and Asurion had a brand new one on my doorstep in like ONE day. I had to pay the deductible per the agreement but they fulfilled their end immediately. Excellent. Wouldn't be without insurance.

Great experience overall. Last claim was 5 years earlier and it was definitely much harder. Did not get 5 stars because the process could be better. Not a complaint, a suggestion. Find out a way to capture tracking on return packages you send so people aren't calling me trying to locate a package I mailed last week. Pass the savings in labor back to the consumer. Win win. Appreciate your improvements to date...Other companies could learn from your example.

The speed and response of your service is TOP Tier. My daughter was without her phone for 1 day. That being said - the cost of the replacement phone was practically theft considering we pay a monthly fee for the service. If we added up all the monthly fees and saved them, we would been able to purchase a new phone instead.

Had the phone and the coverage for a week or 2. Wife lost it and we found it in the lost and found. COMPLETELY DESTROYED!!! Not a cracked screen, it was a cracked everything! Didn’t even light up. Got home and started the process expecting some reason that it would be not covered. Or a hidden cost on top of the deductible. But there wasn’t! Had her new phone in less than 3 days. (Same model. Same color.) Gave us plenty of help and time to send the broken phone to them. So glad I had said yes at the buying process. Phones today are $1,200, and to have to replace it before paying it off! Wife would of had a flip phone while still paying for the iPhone 12 pro. No thanks. Could cancel now and walk away, but what if something happens to mine? Or hers again? It’s worth the price for the peace of mind. I’ll keep it.

I had a cracked screen on my IPhone 13 pro max and scheduled an appointment for the following morning at 7:00am. The service tech showed up 10 minutes early and was finished with the job within 30 minutes. One of the best service call I have ever had and I am 60. Great service!

My replacement phone is amazing. I got to figure out the fingerprint but other than that I love it. Thank you so much. My phone works and feels just like when I first got it. I didn't think I would have a phone again.

Phone screen had water damage inside of it. Took it in for you to evaluate and y'all had it fixed in less than 24 hrs and saved the phone for me. Thank you for saving my phone and wallet. All the people I talked to were very helpful and kind!

I was pleased that the response was quick after presenting the claim and the service agent was on time and did exactly what he was supposed to do. There isn't much more to say. The response person was very polite and gave fast but good service. Thanks!

I had the best experience with Jailyn. Asurion has lived up to expectations. I have broken my Apple Watch two times and have had to replace it once and repaired once. All I can say that I will recommend this company to my friends.

My son's phone was stolen in while traveling abroad. I called and his phone was shipped and received within just a few days - no hassle. When we had Apple Coverage - I NEVER heard anything about my claim, couldn't get a response, etc. HORRIBLE! This was so refreshing.

Having a phone get completely destroyed is a stressful situation, especially when out of state. The staff was patient and thorough in describing what just be done. I also received a new phone delivered to my hotel within 24 hours which was a lifesaver. So glad I have insurance!!!!

Very fast and easy to complete the online form. I appreciated the package to send back my broken phone being included. This made it super easy to complete. Team at Verizon could have been more helpful. They simply gave me a slip of paper and sent me away.

Everything was smooth as can be. No issues, service was fast and they delivered their services on time. The guy who I talked was very prompt and friendly. I've always a pleasure even though why I'm there isn't!! I wouldn't go anywhere to get phone fixed.

We missed our first appointment because we were concerned about data loss during the screen replacement, but hadn't been able to get an answer that put us at ease from the customer service line. For the second appointment we spoke directly to the tech and he was very knowledgeable, explained the risks (the lack of rather), and replaced the screen very quickly. Both times the techs arrived within the scheduled appointment window. Overall, we were very pleased with the service.

I was very happy with the turnaround service on my phone. I’m very happy with my phone and a half now and for the follow-up that you passed it, thank you. If I had to recommend someone, I would recommend you very highly. You guys made me very happy Avenue phone so that I could use it.

Asurion replaced the malfunctioning phone as promised in a timely manner with the replacement phone. I returned the bad phone as soon as the data was transferred, I have no issues with the new phone or the service. The service was much better and easier than the last phone my company had trouble with. I appreciate the timely service.

After purchasing a brand new GE refrigerator it arrived with a problem, the outer door would not latch properly. Asurion (San Diego) was assigned to come out and the first technician that came out was clueless. He had to call the office to figure out how to address the problem. Parts were ordered and after a cancelled appointment (from Asurion) another tech came out. Of course those parts did not work. This "senior tech" ordered more parts... another rescheduled appointment and he came back and those parts did not work either. Then I was told that Asurion no longer services San Diego so I contact GE and I'm back to square one. This process so far has taken almost 3 months!!!

The replacement phone came quickly and with Asurion's help, we were able to get it working with no problem. At first, it was a bit of a struggle, but after we spoke with an Asurion representative, we got it figured out.

All in all it was a very pleasant experience! It was very easy to get the ball rolling! The new phone came when they said it would! And it was up & running in no time! I did everything online! I did not have to call and wait for someone to answer phone!

The service representative was professional, eloquent, and efficient. Thank you for having such well informed staff. I was initially hesitant to call but the telephone replacement was not working well and I needed a second replacement. I was asked the right questions to be able to elaborate on the issues with my first replacement had. The second replacement arrived within 24 hours and it has worked beautifully. Thank you for your service and help.