Asurion Reviews

My phone, a Samsung Galaxy Z Fold 3, developed a problem where the factory-installed screen protector delaminated where it folds. This started after perhaps 6 months of use, and got progressively worse until I requested it be repaired under Warranty. Samsung won't cover this issue (which is documented in the Internet by hundreds if not thousands of users). As it stood, Samsung wanted about $370 to fix it even though it was less than a year old and had never been dropped on a hard surface (IE: only a few times on carpeting from a chair's arm) and ALWAYS we in a fully protective case that even covers the hinge.

When my daughter's phone was pickpocketed while she was traveling abroad, the customer service representative at Asurion was so helpful to helping us figure out what we needed to do to protect the information on her phone and get a replacement phone issued to us. She was extremely knowledgeable.

Lots of unclear answers about arrival of the phone which started as Monday, then Wednesday. Phone arrived Monday. A clearer timeline would alleviate stress during downtime without a phone. Otherwise service was good and responses were timely. The online process was easy to navigate.

It took almost 3 weeks to get phone fixed. The tech was polite. But, when he replaced the screen, piece of debris got caught under the screen. Would like that fixed, but do not want to have to repeat the process again

It was easy and it didn’t cost a lot to mount my TVs. It was very easy to get done. My delivery specialist was scheduled to come on Friday but called and came early on Thursday. My experience was great. Thanks for the team on making this simple.

Love the fast response and great customer support. I was given the attention and priority that I desperately needed. I spent a couple hours with tech support with no luck in resolving my issue. I utilize my phone in various ways and most importantly it is a vital necessity with regards to my work overall. I received my replacement within 2 days of order and had my new phone functioning within the hour after receipt. Couldn't be more satisfied. Valued experience..thank you very much! I will definitely recommend this service to family and friends. ❤️ Greatly appreciated and thank you.

I filed my claim with Verizon and within 30 minutes I received an email from Asurion with the next steps to take. We had the phone fixed within a few hours of filing the initial claim and I felt the process was very simple and straightforward. The employee at Asurion was great in answering our questions and assuring us we would have no worries. They kept us informed on the status of our repairs and called as soon as it was ready. I was very pleased with the whole experience and would definitely recommend anyone use Asurion in Colonial Heights for any repairs needed for any electronic devices.

Fixed my screen. Great staff. Quick service. Great experience. Insurance claims take a while to fill out there too much for something so simple. But the place I went to get phone fixed was great. Need a simpler process for claims.

We were on vacation in Ocean City NJ when our son's screen cracked from falling on tile floor. Asurion had available agents nearby that came to the house we were in and fixed the screen right from the car. Fast, efficient, and courteous.

Customer service was on point. Been a couple weeks now I believe, and no-issue with repaired phone. Front screen crack. I have used their service before, no issues there either. All my doing, in this life we live. I recommend.

Mobile truck came to my place. Easy and quick and professional! I would recommend them. My phone screen was cracked. With a week I had placed a call to get fix and it was. I loved that I didn’t need to leave my house.

We have been faithful AT&T customers for several years. We have five lines that we pay insurance on, two for us, the other three for our kiddos. This summer we were on a boat trip at a lake. My husband's phone got pushed off the boat when we were pulling up a flotation device. It sunk so fast! We tried diving in after it but it was too late.

Service was outstanding. I have no recommendation! The workers at the store were personable and on the weekends you don’t always get the a-1 treatment, received the kind of attention that I like and of course appreciate! Keep doing what you are doing!

I really appreciated the good customer service I received from the protection plan. It was fast quick and easy. My replacement phone came exactly when they said it would come. I really appreciated that. It was really easy to get my new phone set up and everything switched over.

The backlights on my Vizio went out. A repair tech come out. Deemed it not repairable. The next day I was emailed 5 great options for replacement and two days later a Walmart delivery person was knocking at my door with my brand new LG tv.

Great service very fast and accurate. Took my Nintendo switch. They told me the problem and said it was the fan. They fixed it quickly. Now it works fine. No more noise. My son likes it now. It runs smoothly. Thanks for all the help.

The staff at the Asurion location in Plainfield that fixed my broken screen were amazing! The process on the phone with Verizon was a headache. They had the wrong EMI number so Asurion had to take 5 days to correct my records. If it wasn’t for the young man who actually fixed my phone I would have dropped Verizon and Asurion.

My girlfriend dropped my phone on a hard floor and it broke immediately. I filed my claim immediately because we had a vacation planned in 3 days. For my initial claim, it was initially approved and the replacement phone was shipped to me, but then the next morning my claim was denied by Asurion for reasons that are still unclear to me. The replacement phone had already arrived in NYC but the shipment was reversed by Asurion. It took me hours on the phone to get my claim resubmitted and approved. The 2nd attempt did not arrive before my vacation, so I spent the vacation without a phone.

Not my first time unfortunately working with Asurion as I have two teen sons. That being said, your company is very easy to work with. Your app is amazingly simple to navigate and the process is amazingly fast. Working with Ubreak it is a win win for both the consumer and your company. 10 out of 10 for your company.

I am very pleased. I got my phone fixed quickly and with great customer service. I would recommend to all my friends and family. I hope I don't have to use them again, but if I do I know I'll be taken care of.

Incredibly fast and reasonable pricing. Used to come right to home but that feature is apparently not available anymore. Would give 5 stars if it were! Had to drive 40 minutes away to get it repaired. Had expected service to come to home like they used to. Really miss that feature. You know, when they come to the home.

So far we are very unhappy. We ordered a new phone but old phone started working. So called and got return slip, returned NEW phone. Have confirmation that you received it. We have yet to receive our credit of 189 dollars to our Citibank card. Could you please fulfill your obligation,. Terry

The job was fast and thorough! I'm glad I bought the insurance! I got a new screen for my Galaxy S20 for $7.99! I would highly recommend using Asurion whether you have insurance or not. Their team is very skilled and knows their stuff!

Super easy to deal with. Fast service. Worth the money. It was easy to message the customer support and I wish other companies operated the same. They can be very frustrating to deal with but everyone I’ve dealt with has been quick and easy.

Screen was fixed perfectly right outside my house! I appreciated not having to go anywhere to get the broken screen fixed. I also appreciated that the tech called that morning to set everything up and make sure our time was correct.

The claims process was very user friendly, and straight forward. The technician was very accommodating, as he was amenable to an emergency that arose. He said no problem, offered a new time, was prompt, personable, and professional. He quickly repaired my screen in no time.

They were very helpful in getting my issue resolved. They did not have a screen to match my current phone screen, and were quick to send me a brand new replacement device! Awesome customer service, 10/10 would recommend Asurion to someone for their insurance needs when it comes to mobile devices.

I filed this claim to correct a repair done by Asurion protection service. The option to warranty claim lead me this direction, as the original repair is not satisfactory or sufficient. My only option was to replace my device with a refurbished one, AFTER Asurion failed to effectively replace a screen with a quality product and service. I will not be continuing my coverage when I replace my device, or will be using an alternative coverage provider.

Was having some printer problems, but also had questions about how to use the back up. Was very pleasant experience. My problem was not frustrating as they can be, so I was not anxious so my end was good also. Will recommend the service to anyone that will listen.

The tech who fixed my phone was top-notch. I am very happy with the repairs done to my phone. Thank you so much! Now I can get back to work selling homes and making people's dreams come true. My name is Tim ** and I am a real estate agent in Bellingham Washington.

The agent I spoke with, she was very polite and understanding about my situation. The shipping was fast, got my new phone the next day. Tracking updates... Would recommend you guys for insurance 5 outta 5 for me... The way the phone come in the box very protected and I love my phone now lol...

The techs, store staff and the work they did were all great! Ramming the Asurion home protection plan down my throat constantly was way too much. It made every interaction uncomfortable and awkward, for myself as well as the staff.

Service was quick. Cost of insurance seems high compared to Apple coverage. My request was handled quickly and I received my replacement as promised. But given the premium and deductible amount, I suspect it is a great money maker for Asurion. I believe it is a privately held company or I would invest.

Asurion was the best insurance company I have ever dealt with. I filled out a claim form and literally the next day I had a new iPad. I have never had such wonderful customer service. I would recommend this company to anybody to protect their electronics.

Very professional team came to my house and repaired my Samsung Galaxy S21 Plus. Within a half hour it was back 100% working again. Highly recommended! I've had to pay four times the amount as my premium to repair a similar phone on my own. It was a great relief to have a very minor deductible to pay to get my phone back to 100%.

I was impressed by how easy and quick the process was to get my phone fixed. They showed up on time, fixed my phone in their vehicle, and explained what they did afterwards. Would definitely use this service again and recommend to others.

It was great, fast and no hassles. Customer service was helpful and guided me through the steps. However, the Asurion Service UBREAKFIX selection was not the closest to my address which was 5-6 miles versus 20 miles. However, they are also very helpful people.

It was a great experience. They took care of my son phone and the lady was very nice and efficient as well as quick. I thought it would take hours. It only took her 15 minutes. My son was surprised and excited to have the repair person come to our house to fix his cell phone

I paid to have a tablet replaced due to a cracked screen. It was replaced and quickly and so far is in good working order. I returned the damaged tablet, got confirmation that it was received and then was still charged the 50 dollar fine. I called to have the charge reversed and the support person told me I'd see it in 5 to 10 days. We're on business day number 15 and the charge still hasn't been reversed. Frustrating and fraudulent. Wouldn't recommend.

Quick..simple to get the phone information transferred, made the whole experience a lot less difficult than upgrading right now. New phone is working great. Glad there was a 15 day grace period to get my passwords off and sync all the data from my apps.

I dropped my phone and the screen had a small crack and the camera thing at the back of the phone was also damaged. I opted to receive a new phone and the whole process was easy and efficient! Highly recommend.

You did well. Misplaced my return case because. Had to go to cell It repair to have my items downloaded from my previous phone. Got a new package to ship in yesterday. Going out in the mail tomorrow. Very prompt.

Service was fast and instructions to switch sim card was clear and easily understandable. I thought it was well worth buying the insurance service to replace the phone. I had my new phone up and running quickly and returned the old phone in the packaging provided.

Online communication was effective and simple however more specific options could be used to identify the type of damage the phone sustained. Once the damage was clarified the process was smooth effective. I would recommend Asurion to a friend.

Everything was great except back-end communication that device was received. Got email that they received damaged device but still got phone calls and letters they hadn’t received it yet. Calls to follow up got a computer that did say old device was received.

You added the home protection plan to my account even though I told you I did NOT want it. I said this multiple times, that I was NOT interested in your home protection plan. I feel like you need to notate a customer's account when they said NO. I had to keep calling about the same problem over and over again, and had to say NO over and over again. Then you added it anyway. Way to listen, not.

Staff very professional and courteous. Helpful in providing answers to my questions. I had a lot of questions and person talking to me had all the answers to my questions. Everyone I talked with at Asurion seemed genuine in being able to assist me in solving my problem. Service didn’t take long. Very satisfied with service provided n. I have so far never had a problem with assistance at Asurion. Thank you Asurion staff members and Verizon staff.

Wish I could have used the cheaper fix it plan instead of the spendy mail a new device to me. It was easy to use the mail but it cost me a lot more money. I would have had to drive one way 1 hour and sit and wait at least 4 hour to fix it. I don't have that kind of time in a day to waste. I would have had to take vacation from work.

The Asurion experience was uncomfortable. I told the associate on numerous occasions that I did not want a refurbished phone because the phone I had was refurbished and barely lasted 3 months without major malfunctions such as changes language, not allowing me to place conference calls and dropping calls. Thanks that the associate finally listened to me an prod.

Our one of the mobile phone got accidently damaged. Since we have insurance from Verizon, Asurion assisted us with replacement device very promptly. We were impressed and happy with their support during this whole process in this case. We will definitely recommend to friend and family. Keep up the good work. Regards, DP

My grown son broke his phone. It was very easy to submit a claim. He got his replacement phone the next evening. When they had not received his old phone back, they reached out and called up and ask us what was wrong. We had not factory reset his phone so we had to take it out of the envelope and so we needed a new one. They sent us one. Made me very happy.

Their service sucks. Called in 4 times to get a replacement (Verizon phone). First 3 calls dropped after a million prompts. Then I have to send in an affidavit AND my license to MAYBE get a phone shipped to me. I won't know for at least 24 hours. What a joke! Where are these paid 5 star reviews coming from?

New tablet was delivered quickly. New tablet would not activate at home. I did have to take it to the store to activate. Other than that the experience was positive. It was nicer than the first couple times I used it. Nice improvement. Way to go.

Very impressed with the tech that come to my work to fix my phone screen. Very prompt and professional!! The tech was very informative of the estimated time of arrival, the process and the ending. I would definitely recommend for any phone issues. Thanks again for everything

The claims process was easy and efficient. I dropped my phone and it cracked on both sides. My replacement came fast and they even provided the pouch to send in my damaged phone. My only con is paying $18 monthly insurance and still having to pay a $300 deductible.

Professional, easy, simple, and quick service. I highly recommend Asurion. I received my new device the very best day and it was easy to set up. I didn't miss a beat. Never experience a better service. Thanks so much! Ind

My son and I were traveling and he accidently broke the screen on his cell phone. He was able to put in a claim and request a replacement. It was easy and quick. The phone was delivered by the time we got home. Amazing service.

Received first replacement phone and couldn't get it activated, after spending close to 3 hours on the house phone and being bounce between Verizon and Asurion, had to wait for yet another 2 days to receive another replacement. This time activation went a lot better.

Submitted claim at 7:30pm as my phone was not working, my phone had arrived the next day at about 10am. My phone was back in action by noon. It was a great convenience to have it not take that long to get a replacement.

With being I lost my phone and very hard to communicate with my peers and family I submitted a claim with Asurion, My replacement phone came quick and had no issues, very much appreciate your services! Phone is working and have no issues I’m glad I had insurance and was covered.

Do not buy a phone with Verizon and then use Asurion- buy a phone at Apple and use AppleCare- so much easier and cheaper in the long run. The Asurion and Verizon passcodes don't always line up and neither company helps when they don't.

The first day of vacation my grandkids were excited to get in the ocean, of course, I joined them with my phone on my pocket! I called Asurion and had a replacement phone in less than 24 hours. I could not have ask for any better customer service. Asurion you saved vacation!!!

This company does not stand behind their warranty and will not fix your product. STAY AWAY!!! Total scam. They have been out 4 times and replaced the SAME parts in my stove and still cannot fix it and will not replace it. What is the point in paying for the warranty. I have a family and have had no stove for one month!!!!

My replacement experience was awesome and fast. Also very easy to return my device. No issues. Love the service!! It's great to know you have peace of mind if my phone breaks I won't be paying hundreds of dollars to buy a new one 'cause I'm covered.

Both times calling the support number went great. The replacement arrived very quickly and looked and worked like new. This is the second time using the service. The first time the replacement unit may have been defective but was easily replaced the next day with a 3 minute phone call. Great job!

Professional, easy, simple, and quick service. I highly recommend Asurion. I received my new device the very best day and it was easy to set up. I didn't miss a beat. Never experience a better service. Thanks so much! Ind

The refurbished phone I originally received from my claim never quite works right, and then one day it died. My CSR handled the situation with care and concern, and sent out a new replacement immediately. Thank you so much for making this difficult situation better.

I needed to replace a damaged Samsung Z- Fold. The device was damaged by carburator cleaner. This was fast and convenient. The service was easy to do and received my product fast. Thanks for the quick response. I am happy with the service.

The Asurion staff was very well versed and very helpful. Getting a replacement phone was easy and no hassle. My son's phone was damaged as it fell out of his pocket and then bounced down the stairs as he was carrying laundry upstairs. As they say, no good deed goes unpunished. Half his screen was out. While the fee to replace was a tad high. It is way better than the full price of a new phone.

This is the second time my grandson lost his phone and it was quick and easy to turn in the claim and receive a new phone. I used the website to turn in the claim and the phone was delivered quickly, within a day or two. Easy transaction.

Purchased phone in March with Asurion protection. August lost it to the bottom of the lake I was kayaking in. Called Asurion # Sunday night. Replacement received 2 days later. Shipped out Monday received by Tuesday afternoon. Very pleased, how fast I received it in.

Once the appt happened it was great. The first one I made no one showed and didn’t hear from them. And I made a new one but my notices still showed for the old time but they came at the new time. Tech was great!

Great service - efficient and very accommodating. I got my replacement phone in a couple of days. I would recommend Asurion to anyone with an iPhone. The insurance is worth if anything happens to your phone, especially with your kids' phones.

My mother lost her cellphone and I don’t know what I would have done without you! I am more interested how easy it was to file a claim online and receive the replacement phone so quickly. Thanks so much!!!

The process for replacing and returning items is so easy and very user friendly. The operators and phone support are very friendly and patient. They answered all my questions. The prepaid envelopes are great and the next day shipping is awesome!

Very helpful. The phone was in good condition. We really appreciate the help that was given to us by the service person we spoke with. Thanks so much for the quick response we were able to get from your company.

My screen on my iPhone was badly cracked. I took it to my local repair shop via Asurion. I simply dropped it off in the am, and within a few hours it was repaired. My phone looks brand new.

Thank you for your service. I think everything went well. The only thing I don't agree with is the $250 I had to pay to replace the phone that's half of my brand new vehicle deductible. The phone was easily transitioned to our current phone number.

Easy!!!! This is the 2nd time we've had to make insurance claim on our 5 year old's Gizmo watch and both times it has been a seamless process. Thank you, for making it so easy to replace. Also, great customer support every time I've called.

I am happy with the Asurion experience. I was able to get my phone replaced immediately. The Asurion associate that I spoke to was able to help me get my new phone activated and all the times before this time I always had an immediate response to putting in a claim with no hassles whatsoever.

My daughter's phone was damaged in an motorcycle crash. Asurion made the replacement of her phone quick and painless. We filled out the form online and paid the deductible. We received her phone within a couple of days. They made this process fast and efficient.

Service was excellent, could not ask for better. They listened and were helpful and pleasant on the phone. Replacement phone came in short time, exactly as described to me by the representative. The replacement has been working flawless since. Thank you.

Support was easy to contact and understand. However, we purchased the warranty assuming that pretty much everything in our home would be covered. Genuine Microsoft controllers not purchased with the console are not covered. That is VERY disappointing - and was not clear at all! Quite upset to not get help with my son’s design lab controller.

Fantastic job with putting me back into my iPhone 11 max pro. Mostly all contacts, photos and text messages were recovered. I spent more time waiting for a service representative than it took to reactivate the phone. I appreciated the great attitude and the knowledge of the phones the service representative had at the store.

I had trouble activating my new phone and I received excellent customer service from your support team. I had to call in several times but each time the associate was very helpful. I was able to activate the phone and return it within the old phone return guidelines.

It was good and timely. They got my device to me in a reasonable time. They reminded me to return my damaged device after I forgot to return it. I like the point that they send a return box and label to return the damaged device back in with no cost to you.

Everything went well, I got the replacement, didn't really need the replacement. I would've been good with replacing just the front screen but this works out as well, do appreciate the return package for the damaged phone, you guys are awesome.

I had dropped my phone and cracked the screen and the entire screen had started to shut down so that I could barely use the phone. I had insurance and filed a claim and even though the replacement was a bit costly-the phone itself is new and expensive-I was sent a replacement immediately. I was sent instructions to switch the phones over but my screen was so broken I needed to bring it to my local Verizon store to switch them over but that wasn't Asurion's fault.

I had filed a claim because I lost my phone. I contacted Asurion to file my claim. They were very helpful and it was hassle free. I received my replacement phone in two days. I feel they were on top of things which made my claim go smoothly. Thanks for all your help.

My son dropped his phone in the lake and couldn't retrieve it and needed a new phone right away. Very quick response to shipping replacement phone out next day! Very happy with service and response rate. Would recommend insurance for anyone with a smartphone. It is very easy to get a replacement phone. Rep was very helpful and courteous.

My phone was replaced promptly and arrived at my house on Monday and requested the replacement on the Saturday prior. So far I have had no problems with the replacement phone. The claim was placed on August 8, 2022. I have had more problem with doing this review.

Great job for helping me to get new phone. I am happy with Your job. Your work is in time and helpful. I will recommend you to my friend and family definitely. Your help make me so comfortable and convenient. Thank you all!

The rep who came to our house on a Sunday night was prompt, professional, and very helpful in getting our son transferred from his old broken phone to his new one. Even better, the phone was brought over the same day we filed the claim.

Phone started turning itself off without any notice. Took it into a Verizon store and they said to contact Asurion since it was still under warranty. Received a new phone quickly without any hassle... With Verizon's help was able to download all data.

I received my replacement the next day. I submitted my request Friday afternoon. I was surprised to see it would be delivered on Saturday. I felt relieved knowing I would have a working phone the next day. It was a very fast and seamless process.

Twice, scheduled screen repair. Twice repair tech never showed. First time the repair tech lied and said they could not get ahold of me. Second time I called hour prior, 30 minutes prior, and when tech was supposed to arrive, no one could get ahold of them. Ended up getting sent replacement phone.

Good for the situation. Service was prompt and timely. I will continue to have this with my plan. Appreciate the security and confidence this service provides. This was handled without expense on my part. I am glad Asurion can provide this service.

Coverage work exactly as promised, and Asurion is always so fast with getting new devices to those who need them. I do think the deductibles are too high, as it’s easy to compare to a couple other companies I can purchase my insurance through.

The whole process was fast and easy from start to end. The price we paid for a replacement phone was fair and the product has been working great with no issues whatsoever. I will continue with this service and will recommend to all my friends and family.

We had to have a screen repaired, afterwards the phone got too hot to touch while charging. We called in and within 24 hours we had a new replacement phone. Unfortunately 3 weeks later we traded it in on a new phone. The serviceman was super polite and professional.

I called Asurion to file a claim for the phone that I lost. I paid my deductible for the replacement and I thought everything was good. When I checked the tracking link, it was being sent to the wrong address. I tried UPS and they said to call Asurion. After a couple of days delayed it arrived. It was not my phone model or brand. It was an older brand and model phone I had before. Called Asurion, had it corrected. By now more than a week had passed from what was supposed to be "next day delivery." I requested to speak to a manager, never got to a manager. They said they was no manager per say just someone in charge.

The whole process was fast. Efficient. Relatively pain free. You resolved a horrible situation, that could have been horrible if it had persisted, in a day. I will definitely recommend you to a friend. Thank you for the quick and directed response.

I'm happy with the service. The app was easy to use and the tech was beyond excellent. He was on time and friendly. The service was great overall. I will keep using this service again. The service was great.

Easy to submit a claim. Received my replacement phone the very next day. I did not activate it myself, but took it to the Verizon store and they helped me get everything set up. I was not able to transfer all of my data (pictures, texts, and phone contacts) as I could not access my any information on my damaged phone.

Asurion Good Service, But, Insurance rate almost doubled since I used Asurion a few years ago, I like that you now have local repair shops. I can save. Verizon has long wait times and slow customer service and you're constantly transferred. Not to mentioned you have to jump thru a lot of hoops to get to anyone.

Zero stars! Worst experience. I have been paying insurance for over 5 years and this is the first time using it. After a cracked screen and filling a claim.. Was only given 7 days to take care of it, yet claims from Verizon were not going through to repair shop. I love in the mountains over an hour from any shop. Screen went black, then was told repair not an option, now I had to pay 250 to get a new phone.. but only a week to get things transferred and old phone sent back. I called several times to get help, not one person could help with much of anything. All you care about is the money.. I will never get insurance again... What a scam.

Phone came quickly and in great condition! It was exactly what I expected. The directions to turn the other phone back in were precise which helped make the return process very easy. Thank you for making this experience easy and quick.

Asurion never showed for first appointment. Claimed someone tried to call me prior to appointment, but could not say who or when. (Learned rep resigned earlier in week). Asurion rescheduled a second appointment ten days later for early evening. Rep called that morning at 9 AM saying she didn't work evenings. I could reschedule for a future date or leave work and meet that morning. Then they had nerve to ask if I wanted to enroll in whole house protection.

Customer service is great! Online chat is always open and typically respond quickly. April, while I chatted with most recently was quick and courteous, polite and professional. Very impressed and looking forward to continuing service for long time to come!

Very dissatisfied would be an understatement, customer service was horrible, Asurion did not hold up their end of the deal. Will never use your services again. Canceled my “policy” hours after the claim finally going through day after it was supposed to.

My phone stopped holding a charge. I ordered a replacement and had my new phone in two days. That's amazing! I was overjoyed to receive a replacement so quickly. I have never had this type of service any time I needed a replacement phone. Great service.

Fast and easy to use. Product was delivered in a timely manner. New product arrived quickly. Easy return of broken product. Return was easy with the self addressed envelope was simple and easy. If I ever need to use Asurion again I hope that it’s just as simple as this return.

I got my phone in less than 24 hours after making the claim. I was really happy how the representative helped me make the claimed and talked me through every step. I would also like to add I've never had problems in the past when it comes to filing a claim.

Was very pleased at how convenient and accurate this was! Got my new phone in a couple of days and got my old one ready and shipped the next day! Very happy with my new phone! Will be using you guys again if this happens again!

I was quick getting in. They had my phone when I was told. The staff was friendly and informative. The office was clean. My work requires the use of my phone and did not have to be without it long. Thank you.

This is why I have Asurion on all my devices. When it breaks, I file a claim and my device is repaired or replaced, it's that simple. Once my claim was file, the device was at my door in a couple of days. If you don't have asurion, you should get it.

Great! Fast and easy. No problems at all with receiving my phone and I got it the next day. They made sure I had a new device, charger and SIM card. I had everything I needed for a small fee. I highly recommend them. And insurance!

Look at account to find out why. Too much of a runaround. Had to threaten to report fraud to my bank and to Verizon to get replacement watch well after was promised. Poor communication and hassle to contact customer service.

My mom dropped her cell in water and it wound up not working properly and and I decided to file a claim on it and it took them only a few hours to approve the claim and the phone was sent out that night and arrived the next afternoon at my house.

The quick turnaround and knowledge of my concerns was great but the phone will not connect to wifi for wifi calling. We live in a dead zone and are using my wife's phone on wifi. All our phones are with Verizon.

The easiest experience I’ve ever had with a phone company. Everything about the process was so easy. The customer service person was knowledgeable and very professional. The return was so easy I was amazed. I would definitely recommend this insurance to anyone who has a Gizmo watch.

Actual phone repair was awesome. To get to the point to request assistance was frustrating. Started with Verizon my account, submit troublecall and the page timed out twice. Had to go to Asurion physical site to get the assistance in submitting a claim. Took me 2 hrs to submit through my whole experience. What ever happened to talking to a real person?

Everything went well except the change over from old phone to new one. Basically the helpdesk just passed the buck (the process). Told me to go to my local Verizon store to get it done…The charger that came with the phone was a knock off of a apple charger and cable.

It has been easy to work with Asurion. With two boys with phones, we need to have this protection. The service was fast and had new phones within days of making a claim. They had the phones we needed with no wait.

Product delivered as promised and great phone service person help. I have used this service 2 times in as many months and while the first phone I got needed to be returned the second came promptly and is working fine.

Practically effortless. Super easy and quick. My daughter broke her phone and needed a new one. I called to see what I needed to do and the customer service rep was super helpful. The entire process only took 1 day. I called, they sent a new phone the next day and I sent the broken phone in the following morning. The only thing that was a bit annoying was having to turn off the location from the broken phone because the screen didn’t work. Very happy with the end result and I have not had an issue with the new phone that replaced the broken one.

My phone was stolen and Asurion replaced it in less than 24 hours. It was very easy to file a claim online, and I received a brand new phone via overnight delivery the next day. It was the same exact make/model/color/storage as my stolen device. It would have cost me 5x as much to buy a new one. Very relieved I had this insurance!!

I tried using the link on the website but it wouldn't let me complete the forms. I called their Customer Service number and after two calls everything was resolved. They were very apologetic for the issues that I had. I would recommend this service to all my friends.

This is my second time being with this amazing company, I really appreciate everyone at Asurion. Thank you guys!!! But if anyone is looking for a insurance protection I’ll go with this company because they helped me with my 2 Iphone 11 Pro Max and I would recommend this company to anyone in need…

I never received my replacement or refund and Asurion told police that I signed for my replacement and that is not true. It was a lie. It’s fraud what Asurion did. They lied. Said I received and signed for a replacement device they never even tried to deliver. It was supposed to be delivered by Asurion employee.

Wow I had my new phone the next day, that's awesome, great job, from the time I was on the phone with the representative, she helped me through every step of getting my new phone, the very next day it arrived. Great job.

Very helpful with all our questions. Enjoyed talking to him. He was very patient while we were trying to figure everything out. We were out of state and had to have our phone sent to our hotel before leaving the next day to board a cruise ship.

Was lied to several times on several occasions. I was promised things and made to pay another $219 to start a new claim due to Asurion shipping the wrong phone the first time. I was reimbursed at a later date for one of the claim fees, but ultimately what should have been a very smooth transaction turned into a terrible experience and multiple disappointing phone conversations.

I booked a time for someone to come to my work place and fix my cracked screen. They were accurate and posted their time when they were coming, they quickly fix my screen within 10 minutes, and returned it to me. Super convenient, fast and so glad I have insurance with Asurion!

Reps were fantastic from start of the claim to end of setting the new phone up. So glad I kept the insurance on my phone. They were able to overnight my phone to the hotel I was staying at and then ease of swapping the phone info to the new one and activating it was great. Highly recommended!

Fully satisfied with the product for both claims. My phone quit working after a drop with screen and power on. The iPad would not work due to bent case and screen failure. They were quick to comply with my needs and the staff was friendly and professional.

We received our replacement phone quickly. Now we need to return the broken phone but don't have the information to do so. Please send instructions on how we return the broken phone. Thank you in advance for your help. Thank you.

I would highly recommend. I filed a claim at 11:30 pm one night and had a replacement phone the next day. I couldn’t ask for better or faster service. I would definitely give them a 10 out of 10. I hope I don’t have to file another claim but if I do I have full confidence it will be handled just as well!

I mean as far as Asurion taking care of my claim and every other previous claim is and has always been stellar service! Complete satisfaction. The claim was filed in mere minutes, the replacement device was at my door when I woke up, and set up was a total breeze. Easy instructions on returning damaged device...

I had multiple claims. My TV was having screen issues and my daughter had dropped her laptop which damaged the keyboard. I stopped by the store and a representative instructed me on what to do. I filed the claims separately and everything was fixed or replaced within a week. This plan really paid off! I recommend it to everyone, especially with kids who have cell phones, laptops and other electronics!

Always do a great job in solving problems. My daughter has special needs and is obsessed with her phone. New one arrived and was easy to transfer data. Shipping back broken phone was easy with the prepaid envelope. Thank you to the woman helping. She was understanding of my daughter's needs and did everything to help expedite the process.

The process was very easy. I wished when we first called. We could have seen the deductible amount prior to filing a claim. I was afraid to hit that button because we were still trying to decide if we should upgrade instead of using the insurance. Otherwise the entire process was fantastic!

The deductible is too high compared to the amount of money that I pay for the coverage. I just got a notice that I can that my coverage is temporarily ceased due to 3 claims in a 12 month period yet I still pay the insurance which I think is a rip off. The 3rd claim was due to a charging issue, which you determined it was my fault without putting an eye on it. I believe that it was defective charging port on the phone. I understand that the replacements are repaired units. So why couldn't it be a defective charging unit. And I know that you're going to tell me to read the policy. I need an attorney to read your policy.

This was one of the easiest claims I’ve ever had to make. We received the phone 14 hours after I submitted the claim. I am very, very satisfied!! I will continue to use Asurion in all of my future insurance needs.

Quick turnaround. Everything went as it should. I would definitely recommend anyone with a smartphone should use this insurance. Most policies give the customer a hard time when it comes time to pay out. Not Asurion. They did what they should.

Ubreakifix was amazing. I was going out of town that night and they expedited my repair. They also placed a screen protector from another store on my phone. I would highly recommend this store for anyone looking for their computer, phone, or tablet repaired.

Great job. Service was great and repairs to my watch was done right. Thanks for a job well done. Time to repair watch was short and quick. Repair was done right and the watch looks new. I love my watch and I would recommend each and everyone to get coverage on their most expensive items.

Although I am satisfied with the outcome, it took a lot of work on my part (and 4 phone calls) to get here. I would have preferred to have my cell phone repaired, the parts were never in stock for the repair - I went into two repair locations, neither of which could provide the repair, and scheduled two separate appointments (both of which were cancelled and scheduled for later). After all of this, we decided to send a new phone for the price of the repair. It came quickly and sending the other phone back was easy. That being said, I had to attempt to work with a barely usable device for 4 days. I also had to convert my phone with my settings.

I had a screen problem while on vacation. I was able to use my Asurion plan and get my device replaced no issue. They overnighted me a new phone. Easy peasy! Just went in through my Verizon app and started the claim.

So this was my first experience with Asurion, I called and explained my situation. There was a fee to pay then the phone was ordered and my stolen phone was replaced and arrived in the next two days and was the exact same phone. Thanks!

Awesome service. The young lady was very nice & extremely knowledgeable. She made our visit extremely pleasant. She definitely deserves a promotion! I will definitely be going back there again. We truly wish she could get that promotion because she’s one in a million!

Service was good. They had to ship new phone and was a little disappointed that it took longer than expected to get here. We made appt for next day service but phone was out of stock. This was for my grandson and you know teens can’t live w/o a phone.

I was told on the phone by an Asurion employee to reject delivery for a shipped replacement phone after my employee found their lost phone. UPS left the package on the front porch and so I called back in to Asurion to check what I should do and was told to have the phone returned to a UPS store and to reject the delivery there. The UPS employees were skeptical and so we triple checked. I even asked if we should open the box and/or ship the phone back with tracking and was told not to. Then after the fact I was told that Asurion would not refund my money or follow the process outlined by your staff.

I pay for full coverage every single month for 5 lines and had to still pay for replacing the phone. Worst service ever! Five days later, phone was still not processed or shipped! After shipping, needed help with lost transferred files. Was told it was not their problem!

Easy to contact and the directions were very easy to follow to send back the broken phone and when I received the replacement the instructions to set it up were simple. Getting a notice that they received the broken phone was a great perk too ..

I had cracked my screen while at work. I filed a claim and was given a 7 day window to take it to the location specified (there were options to have someone come to you or meet in a public place but I chose taking it to the physical location). I was able to get a new screen put on for only $30. Phone was like new again and it only took a couple hours.

Your tech service rep hung up on me, when this refurb phone that is my replacement, all of a sudden lost all the contacts. She was unable to help and told me that this is a known problem with Android phones. This phone is crap. It already lost my contacts once with no way to restore them. Your service is terrible.

iPhone SE 2022 local store did not have OEM screen available. Had to ship phone out, although turn around time was great. Had to get new phone instead of screen repair, they did not say why??? Very difficult to speak with a rep when calling. New phone works good, as it should!

I chose to take my iPhone to local UbreakIfix location for screen repair on a Sunday. I dropped off at 9:30 and was told two hour guarantee. Went and got my oil changed and did a few errands, returned an hour and a half Later and it was done. Looks and works brand new.

Service was incredibly convenient! I was involved in a shooting and police basically stole my phone. Phone replacement came very fast to get me up and running and back to life! The ease of the website made the resolution flawless

The claim process was fast and easy to process and I got my new phone quickly. The only thing that would of made it better is if I could have taken my phone somewhere to have the screen fixed. I opted for a new phone only because I can not be without a phone for 3 days because of my job.

Very quick and easy service, but the new phone I was sent doesn't vibrate at all. I've tried several things that I found online, but still nothing. I will be calling customer service to report this as soon as I have time.

The iPhone 7 replacement through either the microphone or speaker is not heard from the other end or words are broken up. The iPhone has to be closer to the internet modem to be connected unlike the iPod reception that is farther away.

My daughter's phone was cracked and falling apart. Asurion had a new iPhone 12 MaxPro shipped to our house within 24 hours. Incredible service. It was very easy to set up and move on with our lives! I am so glad we purchased this coverage!

The insurance policy on my account made it easy for me to replace my phone with the same model for minimum cost. The replacement phone was sent to me within 48 hours of requesting it. I was given adequate time to transfer all of my data from the old phone to the replacement phone.

Had my phone screen replace and It didn't work. It keep failing a Samsung test, the tech set up a home delivery with a new phone for no additional fee. My phone was replaced and I am good to go, thank you Asurion for your assistance.

I was on a motorcycle road trip and lost my phone. After 3 different Verizon store stops, finally got through to you. Got cut off in mid-sentence speaking with your rep and she sent the phone to my home in Arizona instead of my next hotel in the middle of a cross country trip. No phone! Terrible service! I will not use your insurance again and recommend to everyone I know that your service is terrible. Oh, and the phone you sent me had nothing but issues and I had to repeat the process. Thanks for ruining and not helping me on a road trip.

This company make it their business to get you satisfied with what the customer wants for the amount of money they're spending to have the plan like this. I felt like I was being treated fairly with what happened to my IPad but someone else may have went to the extreme and not be as understanding as me but either way it turned out to be a good outcome and now I have to purchase to purchase another product.

Loved the entire service. The only comment I have; which isn't really a negative, more of a suggestion. Add a screen protector with the replacement device based on which device of course. JUST A SUGGESTION, Not criticism. Other than that, Outstanding!

Fast friendly service. Phone came the next day. I think paying insurance you should get a free phone once a year but Asurion was great. Thank you and I hope I don't have to use asurion for another phone. Lol.

Dropped my phone in the water and was unable to retrieve it over the weekend. Submitting a claim was fast and easy. I received my new phone within a few days of submitting the claim. Would recommend to a friend.

While on a trip We had 2 of our phones get water damaged and cracked. Both phones needed to be replaced and we had to file two claims. Services was fast, efficient, and helpful. Spoke to a provider on the phone who was able to help us work out some issues we were having setting up the new phone. Thanks you!

Blacked out screen was the problem with my phone. Exchange time was slow. I thought I would have the replacement phone next day delivery. Plus $129 deductible seemed high after paying $7.50 monthly for 2 years? But what do you do? I discovered I could have had the screen replaced for $100 locally. Thanks anyway

Quick service and fast shipping. Restore was quick and easy. Submitted a claim online which was also very simple to follow. Put claim in on Sunday night and had new phone by Tuesday. I would recommend that this coverage be purchased along with your new phone.

I placed a claim on June 24th 2022 and was given a appointment but nobody contacted me after I waited & then I get a text saying the van was broke down & rescheduled only to have the same text sent after waiting again! I paid for my lost/stolen phone & to have a screen fixed on the other. Several years back my phone was destroyed and I paid the outrageous deductible only to have them charge me $500 more which I didn't see until several months later! I haven't had one good experience with your company & I want my phone fixed that I paid for & a refund for the $500 charge that should have never been charged to my account!

The service part was great, but trying to push me into protection for my home devices was not cool. I was asked 3 times, and the first time I said No it should have been dropped. Each time I was asked why I denied the extra coverage.

My son lost his phone and wasn't sure what to do. Thank goodness for insurance so that he only had to pay the deductible. The service was fast and prompt. I only wish I had requested that the phone be sent directly to him in TX. As this was my first experience with Asurion, I was not sure of the process. So very convenient and easy. Thank you!

I have used both the online and the phone call service, I found the online process to be quick and efficient. It was a weekend and the business office was not open to handle our business account. Thank you for the opportunity to review this. I will use this again should I need to.

Awesome job, super service!! Thanks I’ve been a customer for years, I will continue to work with Asurion. They have been working hard to ensure service isn’t Interrupt with their next day/overnight replacement guarantee!!! Thanks again.

Great customer service. But first phone came with problems and we sent it back. They should re-check the phones before send to us. But 2nd second phone works fine. It always come fast after you file a claim. It's second time I need to do a claim and always come in 2 days.

I am very satisfied with my services rendered by Asurion. The process was quick, simplified, and speedy. I would recommend Asurion to anyone doing business in the mobile device industry or anyone looking to provide protection to their electronic devices.

Overall an easy claim process. I had one issue where it didn't appear that my return damaged item was received, but I had the tracking and turns out it had been and was able to take care of this over the phone. That was the only true hiccup in the experience.

After finally realizing that the phone they sent in June for the replacement should not have been pre-paid, they were quick in getting a new phone out to me to correct this issue. The phone was sent immediately and received the very next day. My only concern is having nobody available to help set up the item if you are trying to set up late in the evening.

Very easy to file a claim, got new phone very fast with complete instructions on what to do. Had a padded envelope to send the damaged phone in. I have used Asurion before and they have always helped me out. They are first class.

You did a great job! They were very professional and fix my phone very quickly. I would definitely recommend them to anyone that needs their phone repaired. They greeted me when I walked thru the door, kept me updated on the progress thru to completion.

My screen was cracked. Asurion sent me a defective replacement 2 days later. I called them back and they sent another replacement device 2 days later. This one is fine. How can they sent a refurbished replacement that is defective, when it was supposed to be like new. Someone had to have noticed.

I'm being charged for Insurance I did not request after the claim. This is wrong. The insurance was removed then placed again as a charge on my account. I'm am very seriously upset about the situation and have called your office with no luck.

Technician came to my home to replace damaged phone screen. He was very professional and very quick with the repairs. He did an excellent job! Very courteous and prompt. I actually had to have him come to a different location than originally planned. Great service!!

The Replacement phone was sent to me in a very short time and the whole process was right on! Asurion did a great job and I will always recommend them to anyone. They have a great process for getting the phone replaced.

I had really Quick service and an easy exchange. I appreciate how fast it was for me to get a new phone. Kind of sad I couldn't just get the screen fixed. That used to be an option. It is as easy to track the phone online as well as the return of the old phone. I wish it was still $50 instead of $130 to get the replacement phone.

The Asurion representative who assisted me was very understanding and helpful. I am thankful for her assistance in the matter. I hope I don't have any claims in the future, but if I do I hope they go as smoothly as this one. Thank you for your help.

Great experience. Better the second time when first phone quit working properly. Agent was super helpful, polite and professional. Showed real concern for correcting issue. She made a bad situation better with great attitude.. New phone arrived within 24 hours. Could not be happier.

I submitted a claim about a week and a half ago asking about my phone to be replaced because I was run over by a moving vehicle. I kept receiving emails saying they would contact me within 24 hours and have not been contacted at all this week. I phoned in and submitted a claim request with all the required documents and Melissa, on the Asurion team, was very rude in stating that there is nothing she can do. She even had the audacity to laugh with a colleague while I was on the phone thinking that my claim was a joke but I need a phone because I am leaving country within this month. I will definitely be switching from Telus as they are terrible to their customers and think that our problems are just a joke.

Replacement and process were great. My wife likes the phone and getting it went quickly. We did have a delay in returning the old phone as my wife developed covid but we got the phone sent back after Asurion granted an extension. Great company and great people to work with. Although the rep indicated that my wife would get a new phone and not a refurbished phone.

The process to replace the smart watch I lost was easy. I received the product quickly. My only complaint is that the watch does not seem to function as well as the original. It makes me wonder if I received a used watch instead of a new one that I paid for.

Our replacement phone arrived in good time. As my phone was lost, not damaged, we were unable to return anything. Very happy with Asurion service and promptness. We will continue to use the service and to recommend to our friends.