Asurion Reviews

I am extremely happy with the service I received from Asurion. They provided fast and friendly service. The representative was excellent. I could not ask for a better experience. They replaced my phone without question, and I received my replacement the next day. Thank you!!

Home protect was amazing, Anthony's TV was absolutely horrid. He made me wait 6 hours, then did nothing but belittle and was very argumentative. He kept pushing on the tv making rude statements and did absolutely nothing whatsoever, just said the tv is not repairable. And then left and I never heard another word

Appointments were available to suit my needs. The technician was punctual, very friendly & completed the repair quickly & accurately. He was very helpful & patiently waited while I completed an update that I didn't realize was required for the repair. I am very pleased with the worked he completed. I would recommend this technician for future repairs.

Complete waste of time and money. Company insures you that you wouldn't be paying more than you should but with monthly fees plus the rate they charge you for the repair, it's the same as if going to the manufacturer. Pointless and a severe time waster. Do business elsewhere. One of those "too good to be true" moments.

A very friendly and thorough experience. I would highly recommend this business!! The representative was knowledgeable and answered all my questions in an easy manner. My phone is back in top notch condition and I am very pleased with this experience.

Both Joseph and Tony were so amazing! They helped every step of the way! Plus the Asurion repair tech was extremely thorough & so knowledgeable as well! We were cutting it up pretty good. The great customer service led me to purchase the home protection plan! It’s so worth it! Don’t let a tragedy be a regret!

I think of coming out to you to fix your phone problems is great. Saves me a lot of time and I get home so late. This is a great way to get your phone fixed. And I didn't have to leave work early. And the mobile techs are awesome at what they do. And it didn't take him very long.

Technician was very professional and arrived on time. Made sure everything was taken care of. Answered any and all questions or concerns I had. He did an excellent job!!!! Highly recommend!!!! Great experience! He went above and beyond to ensure the phone was working properly before he left.

I reported my claim online and received all the claim information for the repairs within minutes. I had a broken front screen glass replaced with the Ubreak iFix store in Atascocita. I arrived as soon as the store opened and the repairs took one hour to complete.

I had problems with my S21 Ultra. The bottom half of my screen quit working, and left it nearly impossible to use. I dropped it off at the AT&T store in Vero Beach on SR 60 beside the mall to be looked at and fixed. Amazingly they were able to fix UT and done it in less than an hour. Excellent job!

Submitting the claim was an easy and straightforward process. Once I submitted it and it was approved, I brought it in the store. They were good with providing feedback but I had to call just to get a follow up on the outcome. A phone call would be appreciated because emails don’t always come through.

The process to file a claim was very easy especially for me that is not tech savvy. All the information given is clear and to the point. The process was not confusing at all. Following the instructions was a breeze.

My Grandfather Joaquin 81 years old repair has been open since beginning of September for repair part is on back order. After much back and forth with Samsung and Asurion. Samsung manager contacted Asurion to deem the unit unrepairable so they can ship a new unit because we are going on a month with no washer. This is unacceptable the service advisor Julian is no help. I am getting the run around after Samsung already called you and said deem it unrepairable and close the ticket so they can send me a new washer as there is no telling how long the part is on backorder.

Great customer service! Justin was very professional and dealt with the situation with kindness and understanding. His training has has proven itself to be the best in my opinion. Thank you Justin for your dedication to your job. Please continue to be the best you can be.

After fighting with Asurion, they resolved my issue.

Great insurance for your cellphone. I would recommend getting it for your cellphone. I would not say no to the Asurion phone insurance. Have it added to your billing. Asurion provides a great insurance and are very efficient at getting your replacement phone to you.

When I made my claim to replace my damaged phone my replacement phone came in only two days later and that same day I had everything changed over without any trouble, it was a very fast service and a quick response time for my needs. I did not have any downtime at all.

Very easy fast and secure. Phone was replaced in less than 24. No problems installing new phone and new phone is in great shape. This is the 3rd claim with Asurion and every time very happy with service. Would recommend to anybody.

I lost my phone, and received the replacement. A couple weeks later, my phone was turned into the Verizon stone in Caldwell, Idaho. I called Asurion and they made it possible for me to return the replacement phone they had sent me. Very easy to work with.

I am father of a child who is non-verbal autistic. Her tablet is her only way of communicating. Whenever she has damaged it Ausrion has always replaced it in a timely manner. Happy father to see her happy when she gets it back and knows she has her voice back. Thank you for making that possible.

Had a cracked phone screen, easy to file a claim, 2 day turnaround in a small rural area, guy fixed it at my place took like 20 min. Very nice gentleman for my technician, very informative and courteous. Definitely a smooth transaction overall.

Would highly recommend Asurion. The replacement process was smooth and swift! I had my new iPad within days and it was very easy to have it up and running again! The packaging to submit my damaged device was pre addressed and ready for mailing. Also easy to use!

Great customer service. To set up claim was super easy and quick. From beginning claim to final product was all in less than two hours, while I was on my break. Couldn’t be happier with the results. Thank you. :)

Service was knowledgeable, fast, reliable and friendly. Deductible was reasonable. I highly recommend the screen replacement service. I cannot comment on any other service, but I'm happy and will return and continue my insurance through Asurion. Thank you.

I dropped my Fold 3 and cracked it top corner top screen. Repair part was on backorder. I filed a claim, paid my deductible and my upgraded replacement arrived within 17 hrs from Tenn to Colorado far exceeding what I expected. Thanks you very much.

Thank you for fixing my phone. Quick, on time, polite, what more can you ask for. My phone was fix at my house in one day. What more can you ask for. Wish it was always this easy. Lucky it was just the screen.

Great service. Phones always arrive within 2 days and have yet to have a faulty replacement. Wish the new fold phones could be repaired but other than that definitely recommend having insurance on phones now. 1500 versus 250 isn't bad.

I had a little confusion getting my coverage authorized, but once that happened everything was easy as pie. Thankfully, you had a provider very close to where I work and I was able to get my device fixed with minimal wait time. The staff was helpful, polite, patient (as I worked out getting authorized). I am very grateful.

It was a smooth process, the only thing a little challenging was turning off “Find my iPhone”. Had to jump through all kind of loops and circles due to 2 way authentication and not being able to use effective device. But we figured it out with Apple support.

The process was smooth and hassle-free. The website to set my repair appointment, was easy to complete and get done. The service at the repair job was friendly and very quick with repairing my cellphone. I would definitely recommend them to friends and family.

Once one understands the process. Repaired item was in excellent condition as I was very impressed with the attention to detail! Parts were replaced unrelated to problem however limited to cosmetics. This attention to detail was surprisingly AWESOME! Kudos to the repair person!

Asurion's service was easy to schedule, with multiple days and time slots available. They sent multiple reminders. The service technician was very professional. The work was done quickly and completely. It's great to have someone come directly to our home, not have to worry about dropping off somewhere.

I’ve been with Verizon for as long as I can remember due to cell coverage. At the very same time also having Asurion as my phone insurance too. Only had to use it 3 times and each time it was made very easily to have my phones replaced for damage or stolen. Each time, the phones were shipped overnight and I received them the very next day. Never been more happier with Verizon and customer service has always been on point. Needless to say, I’m a loyal customer of Verizon because of all the above mentions.

I had a great experience with my cell phone repair. I had cracked my cell phone screen. I would recommend my friends to have this protection coverage on their cell phone. I was also concerned about my security and personal information on my cell phone.

This was a great experience. I had no issues. I didn't know it was going to be extremely easy, with no hassles and fast service. If you don't have this insurance on your phone please get it. It saved me. I would give it more stars but would only allow me to give it a 5.

All was very good, professional, polite and engaging as well as solving my problem. Hazel was extremely understanding and went beyond to make me understand the situation. She contacted the right people to help expedite the resolve of my problem without me even to have to ask or mention it.

The guy was very professional and super fast. Repair was amazing. Looks like brand new. Was on time and he needs a raise. His work was so good I couldn't tell it was ever fixed. He even called before showing up. He was very good at his job.

This is the second time I’ve used this service. Both times they Showed up when during the given timeframe. Plus they were polite, quick, and efficient. I Would highly recommend them to all my friends and family for their repair needs.

Service was fast and easy to schedule. Took no time to fix my screen. Best coverage to have if you are prone to break your screen. Have this coverage on all my cellular devices and would not go without it.

My experience was fantastic! The entire process was quick and easy. My new phone was actually delivered earlier than the anticipated date I was originally given. Returning the phone was made very easy with the prepaid box to mail back in. I would definitely recommend to friends and family.

Absolutely love my coverage from Asurion. The replacement phone is at my door within 24 hours and the process is seamless. I would recommend this protection to anyone that is as clumsy as me and drops their phone as much as I do.

Everyone I spoke with was very knowledgeable and helpful. I had quick resolution to unfortunate circumstances and I couldn’t be happier! The process was very easy and streamlined. I am so thankful I had insurance and would highly recommend it to others.

I cracked my screen and also had a minor issue with my phone. Luckily I had insurance and utilized my plan. The process to receive a new phone was easy to use and I received my new phone the next business day. I would highly recommend this service. Thank you for making my life easier.

The service insurance with this company is beyond perfect!!! As soon as you report your problem they are already on it & quickly solves the issue with no hesitation or wait!!! Definitely a superb company to have the pleasure of being with!!!

It was very easy to go online and schedule my appointment. It was also extremely convenient to have the service technician come to me. The repair was done quickly and expertly. The technician was courteous and very respectful of me and my time. I would definitely use this service again.

I have used ASURION through my carrier Verizon for years and they've come to my rescue 3 times now... Twice on my uncle's flip phone (he's part of my plan and in a home -- got his cells wet so needed complete replacement both times), and once on my own Z FOLD 2 Galaxy cell. On my Z Fold 2 the screen cracked even with protectors & instead of replacing the glass (an option they said was no longer available) they replaced the entire phone .. with the Z Fold 3!! A little extra required, but a godsend. Also it took a couple of months for the Z Fold replacement. The submission website is very basic, direct, and getting customer service to answer phone calls is not always easy. However this has been definitely worth it every for me. Excellent back-up to have.

Very easy to understand directions and received our phone the next day. Primo service. I arrived at our local store and they gave us the phone number to call Asurion for replacement. I called at 3:00 p.m. on a Tuesday and the new phone arrived Wednesday morning. Very pleased. Thanks.

Easy to talk to over the phone with great customer service. Fixed my laptop in a quick manner and impressed by the work done. I thought I was receiving a brand new laptop how perfect the work was. Would refer anyone to Asurion!

Screen replacement- I think the Asurion replacement service was great, but getting there was kind of a hassle. I literally brought my phone 30 miles, only to find out I didn't have to at all! I suppose I may not have read everything little thing I was supposed to, but I didn't, so did some tail chasing before someone told me how to go about it.

The process to get my phone screen fixed was very good. It all went smooth and customer service was awesome. I was given a time to return and upon return the phone was fixed. The staff was very friendly. While there I was recommend a screen protector for my phone.

I am Very pleased to have opt in for Asurion. I lost my phone riding in a motorcycle And was able to get another one in a proper time frame. I'm glad I have this insurance, I will definitely get insurance everytime I get a new phone. Thanks Asurion team.

My phone, a Samsung Galaxy Z Fold 3, developed a problem where the factory-installed screen protector delaminated where it folds. This started after perhaps 6 months of use, and got progressively worse until I requested it be repaired under Warranty. Samsung won't cover this issue (which is documented in the Internet by hundreds if not thousands of users). As it stood, Samsung wanted about $370 to fix it even though it was less than a year old and had never been dropped on a hard surface (IE: only a few times on carpeting from a chair's arm) and ALWAYS we in a fully protective case that even covers the hinge.

When my daughter's phone was pickpocketed while she was traveling abroad, the customer service representative at Asurion was so helpful to helping us figure out what we needed to do to protect the information on her phone and get a replacement phone issued to us. She was extremely knowledgeable.

Lots of unclear answers about arrival of the phone which started as Monday, then Wednesday. Phone arrived Monday. A clearer timeline would alleviate stress during downtime without a phone. Otherwise service was good and responses were timely. The online process was easy to navigate.

It took almost 3 weeks to get phone fixed. The tech was polite. But, when he replaced the screen, piece of debris got caught under the screen. Would like that fixed, but do not want to have to repeat the process again

It was easy and it didn’t cost a lot to mount my TVs. It was very easy to get done. My delivery specialist was scheduled to come on Friday but called and came early on Thursday. My experience was great. Thanks for the team on making this simple.

Love the fast response and great customer support. I was given the attention and priority that I desperately needed. I spent a couple hours with tech support with no luck in resolving my issue. I utilize my phone in various ways and most importantly it is a vital necessity with regards to my work overall. I received my replacement within 2 days of order and had my new phone functioning within the hour after receipt. Couldn't be more satisfied. Valued experience..thank you very much! I will definitely recommend this service to family and friends. ❤️ Greatly appreciated and thank you.

I filed my claim with Verizon and within 30 minutes I received an email from Asurion with the next steps to take. We had the phone fixed within a few hours of filing the initial claim and I felt the process was very simple and straightforward. The employee at Asurion was great in answering our questions and assuring us we would have no worries. They kept us informed on the status of our repairs and called as soon as it was ready. I was very pleased with the whole experience and would definitely recommend anyone use Asurion in Colonial Heights for any repairs needed for any electronic devices.

Fixed my screen. Great staff. Quick service. Great experience. Insurance claims take a while to fill out there too much for something so simple. But the place I went to get phone fixed was great. Need a simpler process for claims.

We were on vacation in Ocean City NJ when our son's screen cracked from falling on tile floor. Asurion had available agents nearby that came to the house we were in and fixed the screen right from the car. Fast, efficient, and courteous.

Customer service was on point. Been a couple weeks now I believe, and no-issue with repaired phone. Front screen crack. I have used their service before, no issues there either. All my doing, in this life we live. I recommend.

Mobile truck came to my place. Easy and quick and professional! I would recommend them. My phone screen was cracked. With a week I had placed a call to get fix and it was. I loved that I didn’t need to leave my house.

We have been faithful AT&T customers for several years. We have five lines that we pay insurance on, two for us, the other three for our kiddos. This summer we were on a boat trip at a lake. My husband's phone got pushed off the boat when we were pulling up a flotation device. It sunk so fast! We tried diving in after it but it was too late.

Service was outstanding. I have no recommendation! The workers at the store were personable and on the weekends you don’t always get the a-1 treatment, received the kind of attention that I like and of course appreciate! Keep doing what you are doing!

I really appreciated the good customer service I received from the protection plan. It was fast quick and easy. My replacement phone came exactly when they said it would come. I really appreciated that. It was really easy to get my new phone set up and everything switched over.

The backlights on my Vizio went out. A repair tech come out. Deemed it not repairable. The next day I was emailed 5 great options for replacement and two days later a Walmart delivery person was knocking at my door with my brand new LG tv.

Great service very fast and accurate. Took my Nintendo switch. They told me the problem and said it was the fan. They fixed it quickly. Now it works fine. No more noise. My son likes it now. It runs smoothly. Thanks for all the help.

The staff at the Asurion location in Plainfield that fixed my broken screen were amazing! The process on the phone with Verizon was a headache. They had the wrong EMI number so Asurion had to take 5 days to correct my records. If it wasn’t for the young man who actually fixed my phone I would have dropped Verizon and Asurion.

My girlfriend dropped my phone on a hard floor and it broke immediately. I filed my claim immediately because we had a vacation planned in 3 days. For my initial claim, it was initially approved and the replacement phone was shipped to me, but then the next morning my claim was denied by Asurion for reasons that are still unclear to me. The replacement phone had already arrived in NYC but the shipment was reversed by Asurion. It took me hours on the phone to get my claim resubmitted and approved. The 2nd attempt did not arrive before my vacation, so I spent the vacation without a phone.

Not my first time unfortunately working with Asurion as I have two teen sons. That being said, your company is very easy to work with. Your app is amazingly simple to navigate and the process is amazingly fast. Working with Ubreak it is a win win for both the consumer and your company. 10 out of 10 for your company.

I am very pleased. I got my phone fixed quickly and with great customer service. I would recommend to all my friends and family. I hope I don't have to use them again, but if I do I know I'll be taken care of.

Incredibly fast and reasonable pricing. Used to come right to home but that feature is apparently not available anymore. Would give 5 stars if it were! Had to drive 40 minutes away to get it repaired. Had expected service to come to home like they used to. Really miss that feature. You know, when they come to the home.

So far we are very unhappy. We ordered a new phone but old phone started working. So called and got return slip, returned NEW phone. Have confirmation that you received it. We have yet to receive our credit of 189 dollars to our Citibank card. Could you please fulfill your obligation,. Terry

The job was fast and thorough! I'm glad I bought the insurance! I got a new screen for my Galaxy S20 for $7.99! I would highly recommend using Asurion whether you have insurance or not. Their team is very skilled and knows their stuff!

Super easy to deal with. Fast service. Worth the money. It was easy to message the customer support and I wish other companies operated the same. They can be very frustrating to deal with but everyone I’ve dealt with has been quick and easy.

Screen was fixed perfectly right outside my house! I appreciated not having to go anywhere to get the broken screen fixed. I also appreciated that the tech called that morning to set everything up and make sure our time was correct.

The claims process was very user friendly, and straight forward. The technician was very accommodating, as he was amenable to an emergency that arose. He said no problem, offered a new time, was prompt, personable, and professional. He quickly repaired my screen in no time.

They were very helpful in getting my issue resolved. They did not have a screen to match my current phone screen, and were quick to send me a brand new replacement device! Awesome customer service, 10/10 would recommend Asurion to someone for their insurance needs when it comes to mobile devices.

I filed this claim to correct a repair done by Asurion protection service. The option to warranty claim lead me this direction, as the original repair is not satisfactory or sufficient. My only option was to replace my device with a refurbished one, AFTER Asurion failed to effectively replace a screen with a quality product and service. I will not be continuing my coverage when I replace my device, or will be using an alternative coverage provider.

Was having some printer problems, but also had questions about how to use the back up. Was very pleasant experience. My problem was not frustrating as they can be, so I was not anxious so my end was good also. Will recommend the service to anyone that will listen.

The tech who fixed my phone was top-notch. I am very happy with the repairs done to my phone. Thank you so much! Now I can get back to work selling homes and making people's dreams come true. My name is Tim ** and I am a real estate agent in Bellingham Washington.

The agent I spoke with, she was very polite and understanding about my situation. The shipping was fast, got my new phone the next day. Tracking updates... Would recommend you guys for insurance 5 outta 5 for me... The way the phone come in the box very protected and I love my phone now lol...

The techs, store staff and the work they did were all great! Ramming the Asurion home protection plan down my throat constantly was way too much. It made every interaction uncomfortable and awkward, for myself as well as the staff.

Service was quick. Cost of insurance seems high compared to Apple coverage. My request was handled quickly and I received my replacement as promised. But given the premium and deductible amount, I suspect it is a great money maker for Asurion. I believe it is a privately held company or I would invest.

Asurion was the best insurance company I have ever dealt with. I filled out a claim form and literally the next day I had a new iPad. I have never had such wonderful customer service. I would recommend this company to anybody to protect their electronics.

Very professional team came to my house and repaired my Samsung Galaxy S21 Plus. Within a half hour it was back 100% working again. Highly recommended! I've had to pay four times the amount as my premium to repair a similar phone on my own. It was a great relief to have a very minor deductible to pay to get my phone back to 100%.

I was impressed by how easy and quick the process was to get my phone fixed. They showed up on time, fixed my phone in their vehicle, and explained what they did afterwards. Would definitely use this service again and recommend to others.

It was great, fast and no hassles. Customer service was helpful and guided me through the steps. However, the Asurion Service UBREAKFIX selection was not the closest to my address which was 5-6 miles versus 20 miles. However, they are also very helpful people.

It was a great experience. They took care of my son phone and the lady was very nice and efficient as well as quick. I thought it would take hours. It only took her 15 minutes. My son was surprised and excited to have the repair person come to our house to fix his cell phone

I paid to have a tablet replaced due to a cracked screen. It was replaced and quickly and so far is in good working order. I returned the damaged tablet, got confirmation that it was received and then was still charged the 50 dollar fine. I called to have the charge reversed and the support person told me I'd see it in 5 to 10 days. We're on business day number 15 and the charge still hasn't been reversed. Frustrating and fraudulent. Wouldn't recommend.

Quick..simple to get the phone information transferred, made the whole experience a lot less difficult than upgrading right now. New phone is working great. Glad there was a 15 day grace period to get my passwords off and sync all the data from my apps.

I dropped my phone and the screen had a small crack and the camera thing at the back of the phone was also damaged. I opted to receive a new phone and the whole process was easy and efficient! Highly recommend.

You did well. Misplaced my return case because. Had to go to cell It repair to have my items downloaded from my previous phone. Got a new package to ship in yesterday. Going out in the mail tomorrow. Very prompt.

Service was fast and instructions to switch sim card was clear and easily understandable. I thought it was well worth buying the insurance service to replace the phone. I had my new phone up and running quickly and returned the old phone in the packaging provided.

Online communication was effective and simple however more specific options could be used to identify the type of damage the phone sustained. Once the damage was clarified the process was smooth effective. I would recommend Asurion to a friend.

Everything was great except back-end communication that device was received. Got email that they received damaged device but still got phone calls and letters they hadn’t received it yet. Calls to follow up got a computer that did say old device was received.

You added the home protection plan to my account even though I told you I did NOT want it. I said this multiple times, that I was NOT interested in your home protection plan. I feel like you need to notate a customer's account when they said NO. I had to keep calling about the same problem over and over again, and had to say NO over and over again. Then you added it anyway. Way to listen, not.

Staff very professional and courteous. Helpful in providing answers to my questions. I had a lot of questions and person talking to me had all the answers to my questions. Everyone I talked with at Asurion seemed genuine in being able to assist me in solving my problem. Service didn’t take long. Very satisfied with service provided n. I have so far never had a problem with assistance at Asurion. Thank you Asurion staff members and Verizon staff.

Wish I could have used the cheaper fix it plan instead of the spendy mail a new device to me. It was easy to use the mail but it cost me a lot more money. I would have had to drive one way 1 hour and sit and wait at least 4 hour to fix it. I don't have that kind of time in a day to waste. I would have had to take vacation from work.

The Asurion experience was uncomfortable. I told the associate on numerous occasions that I did not want a refurbished phone because the phone I had was refurbished and barely lasted 3 months without major malfunctions such as changes language, not allowing me to place conference calls and dropping calls. Thanks that the associate finally listened to me an prod.

Our one of the mobile phone got accidently damaged. Since we have insurance from Verizon, Asurion assisted us with replacement device very promptly. We were impressed and happy with their support during this whole process in this case. We will definitely recommend to friend and family. Keep up the good work. Regards, DP

My grown son broke his phone. It was very easy to submit a claim. He got his replacement phone the next evening. When they had not received his old phone back, they reached out and called up and ask us what was wrong. We had not factory reset his phone so we had to take it out of the envelope and so we needed a new one. They sent us one. Made me very happy.

Their service sucks. Called in 4 times to get a replacement (Verizon phone). First 3 calls dropped after a million prompts. Then I have to send in an affidavit AND my license to MAYBE get a phone shipped to me. I won't know for at least 24 hours. What a joke! Where are these paid 5 star reviews coming from?

New tablet was delivered quickly. New tablet would not activate at home. I did have to take it to the store to activate. Other than that the experience was positive. It was nicer than the first couple times I used it. Nice improvement. Way to go.

Very impressed with the tech that come to my work to fix my phone screen. Very prompt and professional!! The tech was very informative of the estimated time of arrival, the process and the ending. I would definitely recommend for any phone issues. Thanks again for everything

The claims process was easy and efficient. I dropped my phone and it cracked on both sides. My replacement came fast and they even provided the pouch to send in my damaged phone. My only con is paying $18 monthly insurance and still having to pay a $300 deductible.

Professional, easy, simple, and quick service. I highly recommend Asurion. I received my new device the very best day and it was easy to set up. I didn't miss a beat. Never experience a better service. Thanks so much! Ind

My son and I were traveling and he accidently broke the screen on his cell phone. He was able to put in a claim and request a replacement. It was easy and quick. The phone was delivered by the time we got home. Amazing service.

Received first replacement phone and couldn't get it activated, after spending close to 3 hours on the house phone and being bounce between Verizon and Asurion, had to wait for yet another 2 days to receive another replacement. This time activation went a lot better.

Submitted claim at 7:30pm as my phone was not working, my phone had arrived the next day at about 10am. My phone was back in action by noon. It was a great convenience to have it not take that long to get a replacement.

With being I lost my phone and very hard to communicate with my peers and family I submitted a claim with Asurion, My replacement phone came quick and had no issues, very much appreciate your services! Phone is working and have no issues I’m glad I had insurance and was covered.

Do not buy a phone with Verizon and then use Asurion- buy a phone at Apple and use AppleCare- so much easier and cheaper in the long run. The Asurion and Verizon passcodes don't always line up and neither company helps when they don't.

The first day of vacation my grandkids were excited to get in the ocean, of course, I joined them with my phone on my pocket! I called Asurion and had a replacement phone in less than 24 hours. I could not have ask for any better customer service. Asurion you saved vacation!!!

This company does not stand behind their warranty and will not fix your product. STAY AWAY!!! Total scam. They have been out 4 times and replaced the SAME parts in my stove and still cannot fix it and will not replace it. What is the point in paying for the warranty. I have a family and have had no stove for one month!!!!

My replacement experience was awesome and fast. Also very easy to return my device. No issues. Love the service!! It's great to know you have peace of mind if my phone breaks I won't be paying hundreds of dollars to buy a new one 'cause I'm covered.

Both times calling the support number went great. The replacement arrived very quickly and looked and worked like new. This is the second time using the service. The first time the replacement unit may have been defective but was easily replaced the next day with a 3 minute phone call. Great job!

Professional, easy, simple, and quick service. I highly recommend Asurion. I received my new device the very best day and it was easy to set up. I didn't miss a beat. Never experience a better service. Thanks so much! Ind

The refurbished phone I originally received from my claim never quite works right, and then one day it died. My CSR handled the situation with care and concern, and sent out a new replacement immediately. Thank you so much for making this difficult situation better.

I needed to replace a damaged Samsung Z- Fold. The device was damaged by carburator cleaner. This was fast and convenient. The service was easy to do and received my product fast. Thanks for the quick response. I am happy with the service.

The Asurion staff was very well versed and very helpful. Getting a replacement phone was easy and no hassle. My son's phone was damaged as it fell out of his pocket and then bounced down the stairs as he was carrying laundry upstairs. As they say, no good deed goes unpunished. Half his screen was out. While the fee to replace was a tad high. It is way better than the full price of a new phone.

This is the second time my grandson lost his phone and it was quick and easy to turn in the claim and receive a new phone. I used the website to turn in the claim and the phone was delivered quickly, within a day or two. Easy transaction.

Purchased phone in March with Asurion protection. August lost it to the bottom of the lake I was kayaking in. Called Asurion # Sunday night. Replacement received 2 days later. Shipped out Monday received by Tuesday afternoon. Very pleased, how fast I received it in.

Once the appt happened it was great. The first one I made no one showed and didn’t hear from them. And I made a new one but my notices still showed for the old time but they came at the new time. Tech was great!

Great service - efficient and very accommodating. I got my replacement phone in a couple of days. I would recommend Asurion to anyone with an iPhone. The insurance is worth if anything happens to your phone, especially with your kids' phones.

My mother lost her cellphone and I don’t know what I would have done without you! I am more interested how easy it was to file a claim online and receive the replacement phone so quickly. Thanks so much!!!

The process for replacing and returning items is so easy and very user friendly. The operators and phone support are very friendly and patient. They answered all my questions. The prepaid envelopes are great and the next day shipping is awesome!

Very helpful. The phone was in good condition. We really appreciate the help that was given to us by the service person we spoke with. Thanks so much for the quick response we were able to get from your company.

My screen on my iPhone was badly cracked. I took it to my local repair shop via Asurion. I simply dropped it off in the am, and within a few hours it was repaired. My phone looks brand new.

Thank you for your service. I think everything went well. The only thing I don't agree with is the $250 I had to pay to replace the phone that's half of my brand new vehicle deductible. The phone was easily transitioned to our current phone number.

Easy!!!! This is the 2nd time we've had to make insurance claim on our 5 year old's Gizmo watch and both times it has been a seamless process. Thank you, for making it so easy to replace. Also, great customer support every time I've called.

I am happy with the Asurion experience. I was able to get my phone replaced immediately. The Asurion associate that I spoke to was able to help me get my new phone activated and all the times before this time I always had an immediate response to putting in a claim with no hassles whatsoever.

My daughter's phone was damaged in an motorcycle crash. Asurion made the replacement of her phone quick and painless. We filled out the form online and paid the deductible. We received her phone within a couple of days. They made this process fast and efficient.

Service was excellent, could not ask for better. They listened and were helpful and pleasant on the phone. Replacement phone came in short time, exactly as described to me by the representative. The replacement has been working flawless since. Thank you.

Support was easy to contact and understand. However, we purchased the warranty assuming that pretty much everything in our home would be covered. Genuine Microsoft controllers not purchased with the console are not covered. That is VERY disappointing - and was not clear at all! Quite upset to not get help with my son’s design lab controller.

Fantastic job with putting me back into my iPhone 11 max pro. Mostly all contacts, photos and text messages were recovered. I spent more time waiting for a service representative than it took to reactivate the phone. I appreciated the great attitude and the knowledge of the phones the service representative had at the store.

I had trouble activating my new phone and I received excellent customer service from your support team. I had to call in several times but each time the associate was very helpful. I was able to activate the phone and return it within the old phone return guidelines.

It was good and timely. They got my device to me in a reasonable time. They reminded me to return my damaged device after I forgot to return it. I like the point that they send a return box and label to return the damaged device back in with no cost to you.

Everything went well, I got the replacement, didn't really need the replacement. I would've been good with replacing just the front screen but this works out as well, do appreciate the return package for the damaged phone, you guys are awesome.

I had dropped my phone and cracked the screen and the entire screen had started to shut down so that I could barely use the phone. I had insurance and filed a claim and even though the replacement was a bit costly-the phone itself is new and expensive-I was sent a replacement immediately. I was sent instructions to switch the phones over but my screen was so broken I needed to bring it to my local Verizon store to switch them over but that wasn't Asurion's fault.

I had filed a claim because I lost my phone. I contacted Asurion to file my claim. They were very helpful and it was hassle free. I received my replacement phone in two days. I feel they were on top of things which made my claim go smoothly. Thanks for all your help.

My son dropped his phone in the lake and couldn't retrieve it and needed a new phone right away. Very quick response to shipping replacement phone out next day! Very happy with service and response rate. Would recommend insurance for anyone with a smartphone. It is very easy to get a replacement phone. Rep was very helpful and courteous.

My phone was replaced promptly and arrived at my house on Monday and requested the replacement on the Saturday prior. So far I have had no problems with the replacement phone. The claim was placed on August 8, 2022. I have had more problem with doing this review.

Great job for helping me to get new phone. I am happy with Your job. Your work is in time and helpful. I will recommend you to my friend and family definitely. Your help make me so comfortable and convenient. Thank you all!

The rep who came to our house on a Sunday night was prompt, professional, and very helpful in getting our son transferred from his old broken phone to his new one. Even better, the phone was brought over the same day we filed the claim.

Phone started turning itself off without any notice. Took it into a Verizon store and they said to contact Asurion since it was still under warranty. Received a new phone quickly without any hassle... With Verizon's help was able to download all data.

I received my replacement the next day. I submitted my request Friday afternoon. I was surprised to see it would be delivered on Saturday. I felt relieved knowing I would have a working phone the next day. It was a very fast and seamless process.

Twice, scheduled screen repair. Twice repair tech never showed. First time the repair tech lied and said they could not get ahold of me. Second time I called hour prior, 30 minutes prior, and when tech was supposed to arrive, no one could get ahold of them. Ended up getting sent replacement phone.

Good for the situation. Service was prompt and timely. I will continue to have this with my plan. Appreciate the security and confidence this service provides. This was handled without expense on my part. I am glad Asurion can provide this service.

Coverage work exactly as promised, and Asurion is always so fast with getting new devices to those who need them. I do think the deductibles are too high, as it’s easy to compare to a couple other companies I can purchase my insurance through.

The whole process was fast and easy from start to end. The price we paid for a replacement phone was fair and the product has been working great with no issues whatsoever. I will continue with this service and will recommend to all my friends and family.

We had to have a screen repaired, afterwards the phone got too hot to touch while charging. We called in and within 24 hours we had a new replacement phone. Unfortunately 3 weeks later we traded it in on a new phone. The serviceman was super polite and professional.

I called Asurion to file a claim for the phone that I lost. I paid my deductible for the replacement and I thought everything was good. When I checked the tracking link, it was being sent to the wrong address. I tried UPS and they said to call Asurion. After a couple of days delayed it arrived. It was not my phone model or brand. It was an older brand and model phone I had before. Called Asurion, had it corrected. By now more than a week had passed from what was supposed to be "next day delivery." I requested to speak to a manager, never got to a manager. They said they was no manager per say just someone in charge.

The whole process was fast. Efficient. Relatively pain free. You resolved a horrible situation, that could have been horrible if it had persisted, in a day. I will definitely recommend you to a friend. Thank you for the quick and directed response.

I'm happy with the service. The app was easy to use and the tech was beyond excellent. He was on time and friendly. The service was great overall. I will keep using this service again. The service was great.

Easy to submit a claim. Received my replacement phone the very next day. I did not activate it myself, but took it to the Verizon store and they helped me get everything set up. I was not able to transfer all of my data (pictures, texts, and phone contacts) as I could not access my any information on my damaged phone.

Asurion Good Service, But, Insurance rate almost doubled since I used Asurion a few years ago, I like that you now have local repair shops. I can save. Verizon has long wait times and slow customer service and you're constantly transferred. Not to mentioned you have to jump thru a lot of hoops to get to anyone.

Zero stars! Worst experience. I have been paying insurance for over 5 years and this is the first time using it. After a cracked screen and filling a claim.. Was only given 7 days to take care of it, yet claims from Verizon were not going through to repair shop. I love in the mountains over an hour from any shop. Screen went black, then was told repair not an option, now I had to pay 250 to get a new phone.. but only a week to get things transferred and old phone sent back. I called several times to get help, not one person could help with much of anything. All you care about is the money.. I will never get insurance again... What a scam.

Phone came quickly and in great condition! It was exactly what I expected. The directions to turn the other phone back in were precise which helped make the return process very easy. Thank you for making this experience easy and quick.

Asurion never showed for first appointment. Claimed someone tried to call me prior to appointment, but could not say who or when. (Learned rep resigned earlier in week). Asurion rescheduled a second appointment ten days later for early evening. Rep called that morning at 9 AM saying she didn't work evenings. I could reschedule for a future date or leave work and meet that morning. Then they had nerve to ask if I wanted to enroll in whole house protection.

Customer service is great! Online chat is always open and typically respond quickly. April, while I chatted with most recently was quick and courteous, polite and professional. Very impressed and looking forward to continuing service for long time to come!

Very dissatisfied would be an understatement, customer service was horrible, Asurion did not hold up their end of the deal. Will never use your services again. Canceled my “policy” hours after the claim finally going through day after it was supposed to.

My phone stopped holding a charge. I ordered a replacement and had my new phone in two days. That's amazing! I was overjoyed to receive a replacement so quickly. I have never had this type of service any time I needed a replacement phone. Great service.

Fast and easy to use. Product was delivered in a timely manner. New product arrived quickly. Easy return of broken product. Return was easy with the self addressed envelope was simple and easy. If I ever need to use Asurion again I hope that it’s just as simple as this return.

I got my phone in less than 24 hours after making the claim. I was really happy how the representative helped me make the claimed and talked me through every step. I would also like to add I've never had problems in the past when it comes to filing a claim.

Was very pleased at how convenient and accurate this was! Got my new phone in a couple of days and got my old one ready and shipped the next day! Very happy with my new phone! Will be using you guys again if this happens again!

I was quick getting in. They had my phone when I was told. The staff was friendly and informative. The office was clean. My work requires the use of my phone and did not have to be without it long. Thank you.

This is why I have Asurion on all my devices. When it breaks, I file a claim and my device is repaired or replaced, it's that simple. Once my claim was file, the device was at my door in a couple of days. If you don't have asurion, you should get it.

Great! Fast and easy. No problems at all with receiving my phone and I got it the next day. They made sure I had a new device, charger and SIM card. I had everything I needed for a small fee. I highly recommend them. And insurance!

Look at account to find out why. Too much of a runaround. Had to threaten to report fraud to my bank and to Verizon to get replacement watch well after was promised. Poor communication and hassle to contact customer service.

My mom dropped her cell in water and it wound up not working properly and and I decided to file a claim on it and it took them only a few hours to approve the claim and the phone was sent out that night and arrived the next afternoon at my house.

The quick turnaround and knowledge of my concerns was great but the phone will not connect to wifi for wifi calling. We live in a dead zone and are using my wife's phone on wifi. All our phones are with Verizon.

The easiest experience I’ve ever had with a phone company. Everything about the process was so easy. The customer service person was knowledgeable and very professional. The return was so easy I was amazed. I would definitely recommend this insurance to anyone who has a Gizmo watch.

Actual phone repair was awesome. To get to the point to request assistance was frustrating. Started with Verizon my account, submit troublecall and the page timed out twice. Had to go to Asurion physical site to get the assistance in submitting a claim. Took me 2 hrs to submit through my whole experience. What ever happened to talking to a real person?

Everything went well except the change over from old phone to new one. Basically the helpdesk just passed the buck (the process). Told me to go to my local Verizon store to get it done…The charger that came with the phone was a knock off of a apple charger and cable.

It has been easy to work with Asurion. With two boys with phones, we need to have this protection. The service was fast and had new phones within days of making a claim. They had the phones we needed with no wait.

Product delivered as promised and great phone service person help. I have used this service 2 times in as many months and while the first phone I got needed to be returned the second came promptly and is working fine.

Practically effortless. Super easy and quick. My daughter broke her phone and needed a new one. I called to see what I needed to do and the customer service rep was super helpful. The entire process only took 1 day. I called, they sent a new phone the next day and I sent the broken phone in the following morning. The only thing that was a bit annoying was having to turn off the location from the broken phone because the screen didn’t work. Very happy with the end result and I have not had an issue with the new phone that replaced the broken one.

My phone was stolen and Asurion replaced it in less than 24 hours. It was very easy to file a claim online, and I received a brand new phone via overnight delivery the next day. It was the same exact make/model/color/storage as my stolen device. It would have cost me 5x as much to buy a new one. Very relieved I had this insurance!!

I tried using the link on the website but it wouldn't let me complete the forms. I called their Customer Service number and after two calls everything was resolved. They were very apologetic for the issues that I had. I would recommend this service to all my friends.

This is my second time being with this amazing company, I really appreciate everyone at Asurion. Thank you guys!!! But if anyone is looking for a insurance protection I’ll go with this company because they helped me with my 2 Iphone 11 Pro Max and I would recommend this company to anyone in need…

I never received my replacement or refund and Asurion told police that I signed for my replacement and that is not true. It was a lie. It’s fraud what Asurion did. They lied. Said I received and signed for a replacement device they never even tried to deliver. It was supposed to be delivered by Asurion employee.

Wow I had my new phone the next day, that's awesome, great job, from the time I was on the phone with the representative, she helped me through every step of getting my new phone, the very next day it arrived. Great job.

Very helpful with all our questions. Enjoyed talking to him. He was very patient while we were trying to figure everything out. We were out of state and had to have our phone sent to our hotel before leaving the next day to board a cruise ship.

Was lied to several times on several occasions. I was promised things and made to pay another $219 to start a new claim due to Asurion shipping the wrong phone the first time. I was reimbursed at a later date for one of the claim fees, but ultimately what should have been a very smooth transaction turned into a terrible experience and multiple disappointing phone conversations.

I booked a time for someone to come to my work place and fix my cracked screen. They were accurate and posted their time when they were coming, they quickly fix my screen within 10 minutes, and returned it to me. Super convenient, fast and so glad I have insurance with Asurion!

Reps were fantastic from start of the claim to end of setting the new phone up. So glad I kept the insurance on my phone. They were able to overnight my phone to the hotel I was staying at and then ease of swapping the phone info to the new one and activating it was great. Highly recommended!

Fully satisfied with the product for both claims. My phone quit working after a drop with screen and power on. The iPad would not work due to bent case and screen failure. They were quick to comply with my needs and the staff was friendly and professional.

We received our replacement phone quickly. Now we need to return the broken phone but don't have the information to do so. Please send instructions on how we return the broken phone. Thank you in advance for your help. Thank you.

I would highly recommend. I filed a claim at 11:30 pm one night and had a replacement phone the next day. I couldn’t ask for better or faster service. I would definitely give them a 10 out of 10. I hope I don’t have to file another claim but if I do I have full confidence it will be handled just as well!

I mean as far as Asurion taking care of my claim and every other previous claim is and has always been stellar service! Complete satisfaction. The claim was filed in mere minutes, the replacement device was at my door when I woke up, and set up was a total breeze. Easy instructions on returning damaged device...

I had multiple claims. My TV was having screen issues and my daughter had dropped her laptop which damaged the keyboard. I stopped by the store and a representative instructed me on what to do. I filed the claims separately and everything was fixed or replaced within a week. This plan really paid off! I recommend it to everyone, especially with kids who have cell phones, laptops and other electronics!

Always do a great job in solving problems. My daughter has special needs and is obsessed with her phone. New one arrived and was easy to transfer data. Shipping back broken phone was easy with the prepaid envelope. Thank you to the woman helping. She was understanding of my daughter's needs and did everything to help expedite the process.

The process was very easy. I wished when we first called. We could have seen the deductible amount prior to filing a claim. I was afraid to hit that button because we were still trying to decide if we should upgrade instead of using the insurance. Otherwise the entire process was fantastic!

The deductible is too high compared to the amount of money that I pay for the coverage. I just got a notice that I can that my coverage is temporarily ceased due to 3 claims in a 12 month period yet I still pay the insurance which I think is a rip off. The 3rd claim was due to a charging issue, which you determined it was my fault without putting an eye on it. I believe that it was defective charging port on the phone. I understand that the replacements are repaired units. So why couldn't it be a defective charging unit. And I know that you're going to tell me to read the policy. I need an attorney to read your policy.

This was one of the easiest claims I’ve ever had to make. We received the phone 14 hours after I submitted the claim. I am very, very satisfied!! I will continue to use Asurion in all of my future insurance needs.

Quick turnaround. Everything went as it should. I would definitely recommend anyone with a smartphone should use this insurance. Most policies give the customer a hard time when it comes time to pay out. Not Asurion. They did what they should.

Ubreakifix was amazing. I was going out of town that night and they expedited my repair. They also placed a screen protector from another store on my phone. I would highly recommend this store for anyone looking for their computer, phone, or tablet repaired.

Great job. Service was great and repairs to my watch was done right. Thanks for a job well done. Time to repair watch was short and quick. Repair was done right and the watch looks new. I love my watch and I would recommend each and everyone to get coverage on their most expensive items.