Asurion Reviews

I was so very very happy they have upgraded how they handle claims. No more waiting. The rep was so helpful and patent. She guided me through the process and withing 5 min. of hanging up I got an email with 4 choices of TV's (which they replaced an 80" with and 85") with name brands and I have a delivery date for 2 days later. Placed the claim Wed. They are coming Friday.

Absolutely, wonderful! Even though it took me forever how to send off a email I called many of times for help and everyone was so nice and walk me through it so now I know how to send off a email. I'm old school. I don't get into this new technology stuff but everybody was great. I finally sent off my replacement and I should be getting my TV tomorrow.

I am very satisfied with the outcome of my refund from Asurion. I am very happy to have purchased the protection plan on both my Fitbit watches. It was very easy to request, file, mail off my broken product and then quickly receive my refund. I would highly recommend Asurion to anyone who needs a protection plan. Thank you.

It was Very easy to file a claim. The employees were Very helpful. They were Very informative. Local repair locations are available. The employees will walk you through each step. I will definitely buy another insurance plan with my next phone. I was able to file the claim very quickly, and very easily.

He did a great job when he came here and he was fixing the washer and he replace the shocks and we talked about everything that was happen to it and he explain everything that was wrong with it and I was grateful for him fixing the problem and everything works good.

I called for a repair. The service man came out. Check it out and order my part. He came back. Put the parts on and my drying is working fine. The service man was polite and courteous. l would recommend Home depot to all my family and friends. l will buy all of my appliances at home depot. l really like their warranty company.

Asurion repaired my laptop computer screen in a total of six days including roundtrip shipping. I was anticipating not getting the equipment back so it took me a while to make sure that all of my data was downloaded correctly. It was like receiving a new computer with all of my files intact. I was pleasantly surprised that it was a quick and thorough experience. I was very pleased.

5 stars. Bought product and bought warranty. Watch stopped working. Wrong date and time. Tried resetting several times. Turned off and then turned back on hoping it would work correctly. Unfortunately it still wouldn't work correctly. Am now turning in claim to get refund. Will then repurchase watch to continue monitoring health due to a triple bypass.

Very very satisfied with my experience with Asurion, and I would/will be letting everyone I know about this service. The rates are very affordable, and does not interfere with my budget, as $25 a month is more than reasonable to repair or replace damaged or broken devices, and they've made it very easy to do this.

I want to express how great Rebecca was in helping me with my claim... I make a mistake and she got it taken care of. She did not rush me. She took her time and help me complete my new claim. We went step by step. She explained everything that I need to do from my end. Her customer service outstanding and off the charts... My five stars go to her...

Warranty has paid for itself. Very worth the investment. I've used it before for these sets of lights before because they've proven to consistently malfunction. So it prevented me from having to mismatch with different lights whenever the lights to cover the bad lights. All I had to do is file the claim, send the requested pictures; then the lights were shipped and sent to my home. So very very happy with the offered coverage. Don't let the small investment stop you, bite the bullet, and I promise you will thank yourself.

Listen... Insurance is expensive. I pay 26 a month, but when I needed it, it was there for me. My tablet broke, randomly. I did my claim Saturday. I dropped off that night to a CVS. It was picked up Monday, received Tues, and it's now Thursday when my new Samsung TAB9 FE in MINT is ordered. Simple and Easy. No hassle. I've had Home + since its inception, and both times I used it, life was made simpler as a a result.

Best product ever. I would recommend especially if you have a pet that's require heat in their area. I definitely will purchase the exact same heater. Even through the bottom came off it still worked. I may actually buy 2 this time just to have a back up. I love this heater. It is definitely number one top pick.

For once a protection plan paid off. It was super easy to submit the claim (once I found the receipt). I would recommend registering the receipt as soon as you purchase. Great customer service and they instantly sent the gift card to my email. I would recommend the protection plan to everyone.

Everything went smoothly. Few little snags but we got through it. It was basically a little miscommunication. We enjoyed during business with Asurion. We look forward to doing business in the future. I referred Asurion to many of my friends and assured them that they would get the best service humanly possible. Great products with little or no effort. Thank you Asurion in my time of need. Now I can watch my shows & my husband can watch sports when he wants to!!

This is the first claim I’ve done with Asurion and I am very satisfied how convenient and easy (until I found my receipt) the file process went! Definitely I recommend to save your receipt by texting it to Asurion right away from your purchase. That saves you a lot of time!

Wonderful. Some of the best customer I have ever received. Keep up the good work. If all customer service was this great no would dread calling for help. I also interacted with one of their workers on a text chat last night who gave me the number to call this morning because this office was closed. He also made that process so easy.

Overall experience with Asurion it’s been great. Yes I would recommend this great service to all my family and friends so they get this great service and great customer support. Me and my wife are very excited with the service we have been provided with.. For sure we will continue with this service with great deal and pride.

Purchased a dehumidifier a year ago and worked great then suddenly just stopped working. Luckily I purchased the Asurion Protection Plan on the unit when I made the purchase and I’m glad I did. They are refunding the purchase price of the unit and there were no hassles, just great customer service!

My exercise bike stopped functioning, resetting in the middle of workouts. I had purchased a 2 year protection plan through Asurion via Amazon. Asurion helped me quickly file a claim about the faulty equipment, and now I'll have a working bike again in no time! Grateful for the help and speed of assistance!

My washer broke down, I called Asurion, it took 1 week from applying to payment, I consider that fast. Thank you. I would recommend a protection plan for all major appliances. I have had problems with many appliances in the past and paid out a lot of money, it is worth the peace of mind.

To customer service over the phone to customer service in the store when I drop off. I've literally had your Chino Hills team help me calm down when I started having a panic attack because I thought I lost all my saved work from 15 years ago to today. But you guys saved it. Always a smooth process. I would honestly pay few hundred for this service but you guys are doing it for 25$! You guys truly are one of a kind. I would love to see how you guys grow in the years to come.

The guy was really helpful. Very satisfied. Thank you. I will definitely use them again for other orders. Very happy, very satisfied/ He was a gentleman. I have really nothing more to say but the guy was really helpful. I would definitely recommend everybody to use it. Please help. I don’t know how to say.

Yes!! I have recommended friends. I have 3+ different account with you guys and never have a problem with a claim. Amazon-Directv-Fios-Verizon.. You can file your claim right online or call to talk to customer service... The agent is nice and walk you thru the steps if you don't know.. EASY PEASY!!!!

Great job and precise time for repair! Great tech. We call, they respond it and order the part. Refrigerator part was sent to our address by UPS. Next day, the local tech call us and we made the appointment for him to repair and installed part we got the date before. We are happy with our LG refrigerator.

I purchased an Asurion protection plan for my tv box, and my overall experience has been quite positive. The process to file a claim was remarkably straightforward. The plan provided comprehensive coverage, which gave me peace of mind in case of accidental damage. I'm satisfied with the Asurion plan and would consider purchasing it again in the future due to their efficient service and reliable. I recommend everyone to use protection plan with asurion.

Pressure washer seized and is permanently stuck on the hose. Filed a claim and instantly got approved. Best warranty company hands down. Will be using them for all electronics and items with many moving parts. I recently purchased them for my surveillance equipments, and smart door lock camera that I know would be taking a heavy usage under the elements.

It was fast and easy to file a claim for our product! I highly recommend anyone to get a protection plan with anything they offer one for. It pays off in the end. It was handled efficiently and expeditiously! They will replace or fix whatever is broken with no extra cost.

I am extremely pleased with Asurion, I have already had an Apple Macbook repaired, after Apple told me it was "not fixable" and I would have to buy a new one. I am now sending in a Samsung soundbar that began acting funny. After being on the phone with Samsung support, they wanted me to send it to them for diagnosis. I chose to send it to Asurion for repairs. I'm sure Samsung would not be as cost effective as Asurion.

We contacted Asurion for repair of our GE Profile microwave purchased at Home Depot with a 5-yr extended warranty. We called Asurion for help on a Friday afternoon, received a call on Sunday afternoon from their repairman that he could or be here on Monday afternoon. He was courteous, competent, had the replacement part on his truck to restore the turntable function all without drama or any expense to us. Very pleased by such good responsive service!

Love you guys! Filing a claim is so easy and fast. Customer service is top notch and always so helpful. I’ve been dealing with you guys for years with my cellphones. Never had any issues and shipping was super fast and reliable. I would recommend every put an extended warranty on their items when purchasing! Thanks!

Asurion quickly resolved my issue in a very respectful and stress free telephone call while dealing with my situation. They resolved my problem with a full refund and never gave me any difficulties throughout our conversation. I couldn't believe how comfortable and supportive the representative was during the conversation. I got a cheque in the mail for a full refund a week later. I certainly recommend them and will definitely be using them from now own.

This was a very efficient claim process. The claims person I spoke with was polite and clearly told me what to expect. The directions I received were easy to follow and I quickly accomplished the claim directions. I am very pleased that I purchased this product, and I would highly recommend Asurion coverage to a friend.

Fast, easy, hassle free claim submission. Very user friendly and clear instructions. You do not have to call anyone and wait for customer service of fill out a bunch of paperwork which makes it nice. Hoping the replacement, repair or credit to purchase a replacement is as easy and quick since it's for my grandson.

Being a single mom, it is extremely expensive to replace electronics. So, I made the sacrifice for the membership with a Asurion home coverage. When my laptop screen broke it was so easy to file a claim and ship it off as soon as I had the money for the deductible.

Asurion made easy the warranty process.. In a minute the issue was resolved and the warranty I purchased was granted. Extremely satisfied, my confidence and experience with Asurion was top notch in its customer service!!! I will continue to purchase Asurion through Amazon. I have always found Amazon to provide excellent provisions to ensure all my purchases are covered through A-Z or through a sponsored retailer. Thank You Asurion and Amazon. :)

Extremely easy to file an electronic claim. This has been the fourth time we’ve used the service in the past year and we have always received excellent customer service in all phases: from filing the claim to receiving updates on the status of the claim. We have told others about your service.

I was very pleased with how quickly my claim was taken care of and the ease of filing. I filled out the form and was immediately advised of approval for replacement. I was given 5 solid choices to replace my television. The delivery times quoted were fast. The process could not have been easier.

The gentlemen who help me with my issue was super helpful, kind, caring, I appreciate his time and his work. He made sure to make me a happy customer immediately due to the multiple denial of may claims. Awesome customer service all the way around. Please let him know that he is very appreciated overall

It was very easy to file a claim and i was impressed. I will surely let friends and family know about this service. I just couldn't believe how easy the company made it for me. I'm telling all my employees about it now. I refused the service twice but decided to get it the third time and happy I did.

I have used this protection plan and every time the response is above my expectations. They are professional, consistent in good and fast service. 100% worry free. Best value for your money, I highly recommend it. Their website is a user friendly, very easy to place a claim and as I mentioned the response is fast and efficient always.

I’m sure everyone involved in trying to get my guitar amplifier fixed, worked hard, but I was left with a unsure feeling that it was going to lose translation by the time the amp got to a technician.. The CHAT part of the company seems unable to check with the PHONE operator’s notes and vice versa. Hours was spent on communication, I was doubtful on a good outcome. I was finally able to get it mostly resolved but it was not an easy experience.

The only mistake was I wasn't offered a E card to start with. Also the check did not have my complete address on it but it did get to me. However the representatives were very helpful and were able to clear up the issue for me. Also I was able on three occasions to get through almost instantly and in today's world that is something. I would recommend the warranty to anyone especially as it is extremely reasonable in price. They almost give it to you. It's that cheap to purchase. You cannot lose.

The process from start to finish was fast and easy. Just send in your photos and in just two days the claim was processed. If you have kids like me this plan is fantastic and very affordable. I really appreciate a protection plan that covers so much. I highly recommend.

This company made a difficult job easy. I never thought that I would have to use the warranty for my karaoke machine. I do purchase warranties from Amazon quite frequently even for my gift items. Now I feel secure. I will definitely continue to purchase, although this is my first claim ever.

This was great. I am glad I finally got this insurance and I was not going to call because I thought it was just something that would give me the run-a-round like every other insurance but this was fast and easy. And now I’m getting a new TV. I finally got something good.

Filing a claim is stupid simple. I cannot over, simplify it more than that. I explained my issue in a couple of words, I was given a choice between dropping it off, or having UPS pick it up. Let’s hope transit time is just as quick as the claim. All I have to do now is wait for the email with the shipping label and head on over to the UPS store. I believe this option to be better as I don’t have to worry about my boxing abilities.

So far with all of my products that I have had with Asurion have been handled without any problems. I have had claims for tablets with my grandchildren and they honor them without questions with them all. We all know how toddlers can be with electronics. They are extremely rough and they take a beating.

Our TV just stopped working one day unexpectedly. I filed my claim with the Asirion. It took less than 10 minutes and now I have a new TV coming my way soon. I would recommend Asurion to cover all your home product needs. They are there when you need them. Thank you for Asurion!

In the month of October 2023, on Directv Asurion protection Plans there are basically 3. The higher you go from Plan A to B, B includes A. And C includes A, B. On the bottom of the brochure it states what it will not cover including images what it will cover. I was told by a few different representatives C Plan will cover "Damaged" Televisions including laptops tablets screens. Nowhere does it said, "only internal damages to televisions." I filed a claim and it was denied and I spoke with a manager named Matthew who then tried to direct me to an URL site outside of Directv for more terms.

Very professional and helpful. Excellent service. Very fast and easy to communicate. I am very thankful for the service. I highly recommend for everyone. And, the price is responsible. Again it is a great service that is worthy enough. Especially for those who have kids and family it is helpful to get quick help. Thank you.

My experience with Asurion was excellent. Our product stopped working, I did troubleshooting and when that did not work, I filed a claim and was told we would receive the value of what we paid so we can replace. It was worth it to buy the coverage. Will definitely buy coverage on eligible products from now on.

It took a kind of a while to get things accomplish, outside of that the experience was not so bad. We appreciate the time and effort we received from the person that we talked to. When something is being changed on someone account they should be informed that it is taking place.

They stayed on the problems until it got fixed. They are precise, dedicated. They eventually fixed the problems. Customer care was helpful in troubleshooting. Would definitely recommend them anytime. They will order the parts at no extra cost to the customer. The parts arrived on time and the tech came out and had it installed.

We purchased a computer for our granddaughter along with the warranty. Asurion has been awesome with their customer service and their techs. Customer service is professional and thorough; with an ample amount of personal care thrown in. The computer was fixed quickly and turn around time was minimal. They are indeed the go-to company for warranty; their actions speak volumes of satisfaction. I recommend them to all my friends and family.

I recently filed a claim through Asurion on my iPhone 15 Pro. It was immediately approved, and I had a new device the following business day. Upon further inspection, they sent me the incorrect device - an iPhone 15 Plus. How this happened was never explained to me, but I called to correct the mistake. I was instructed to return the incorrect device, which was done the same day. I was also instructed to fill out a new claim, an affidavit, and upload my photo ID to get the correct device sent. All 3 were completed the same day as well (Friday).

Received a replacement phone through Asurion/Verizon. Phone was delivered to our home. The phone being replaced (due to damage) was being used at a different location. By one of my children!!! Service was cut off!! UNACCEPTABLE!!! This is one of my CHILDREN'S phones. The delivery person was told that the phone was not available to be activated at the time of delivery. They chose to DEACTIVATE the phone! So my child had no phone for hours...no way to contact them!! I just switched from TMOBILE to VERIZON...going back!

Everyone we talked with about this issue was extremely helpful and nice. They were also reassuring about how great the system works. I really felt their confidence and professionalism in not only my business but also the other customers that came in while I was there and those I dealt with over the phone.

Asurion was great to deal with. The agent I spoke to was very nice. I was emailed a shipping label. I shipped the product and they sent me a cheque. The entire process was very quick and simple! This was my first claim with Asurion. I will definitely buy my protection from them in the future!

Thanks! I would recommend. It was very easy to move through! Thank you! I really don’t know what else to say about how smooth of a transition it was to get things rolling. Good job. If I have any issues anymore, I would look forward to how smooth it was.

I was impressed by the ease of scheduling and the service, so I signed up for their electronics and appliance coverages. I've had coverages in the past and haven't been satisfied, but Asurion is a little different. They have a standard upfront fee for the service call of $99, and then all the parts are covered. I could have saved about $200 on my last issue had I already been signed up.

If what just happened is actually happening, then it's the first time in the history of ever that I'm happy with buying insurance coverage for my product. Within seconds of submitting my claim, I received a notice saying I'm getting a refund for my faulty unit. If I'm wrong, then the online community will hear about it. But if I'm right, there's no other thing to say than wow, that was easy and so far I'm very happy.

Seriously the best thing I’ve paid for. I’ve had two TVs go out on me. If not for this I would have been out over $2k to replace them. Instead I’ve been able to replace them both for a fraction of the price. It’s not just for TVs. It covers most of my high end electronics. I couldn’t imagine not having this coverage. All around Happy!

Great phone service. Understanding people. Very happy with the lady I spoke with. I was acknowledged and totally understood. Thank you for being so kind. Will be patient as I wait for information about my iPad. I definitely depend on my iPad as I lost my computer because it was so old.

I called to cancel my service. Thanks to Harry I made the decidon to keep the service. He was interested in saving my subriction and help with my problems. Thanks Harry. I had some claims that he wae able to provide some help in those claims being taken care of. Thanks Harry

Had to use the protection plan on my computer chair. Very easy to use! Love the chair and will get another one. I always get their plan as they are great to deal with! Very fast return. I have gotten other chairs but this is the best so far!! Thank you.

Need to upgrade on how to retrieve the paper claim form because I didn’t have a home printer and you have to go to FedEx copies building and they charge a $10 hold on your card for one piece of paper. That’s the only problem. Other than that this team was very excellent and professional, Very helpful. I can thank you on 1000 times for making me happy today but God is first LOL so thank you Jesus.

Very easy to file a claim. Technology is very hard for me and was great for me to use. Simply instructions, very thankful for your ease of filling a claim for people like myself and hope your claim forms stay this simple. I'm very pleased with your website and so blessed I purchased your service for my lawnmower.

This protection plan is very affordable, & best thing is when you purchase your product you immediately can add Asurion protection plan in 1 step. NO HASSLE. Claim replacement or repair process is very fast. Not days or weeks. If you make purchase that need insurance this is best one to use ASURION.

Thanks for having Asurion coverage. I was able to file a claim, took longer than expected but I’m still a happy customer. After a week waiting on the TV which never came I’m able to go into BestBuy and pick an television that I think I’m really gonna like. Again thanks Asurion for making it happen.

Yes I will be recommending you guys to family and friends. This was the best decision I've made. I will no longer be buying insurance in the store. Will keep Asurion from now on thank you for making this process so easy for me to have my TV replaced if could give a 10 star I would.

Our security camera started failing last week. We noticed that the lens are faulty because we could hardly see anything on the screen, picture and video were hazy. No matter how much we cleaned the lens, it made no difference. Thank goodness that we signed up with Asurion warranty. Filing the claim as easy as 1-2-3. Filled up questionnaire online and once I clicked SUBMIT, I got a text message right away saying that they are reimbursing us the full amount.

I am always pretty skeptical when it comes to purchasing the warranty-type package on these sunglasses but they are replacing my broken glasses without a fuss. I Appreciate them replacing my damaged ones. I would highly recommend purchasing this product protection for any product. You will not regret it.

I called Asurion to see if my defective product was still covered and was extremely happy to learn that it still was. The Asurion representative was very professional and helpful & made the whole return experience a pleasant one. I will definitely continue to consider adding this extra insurance for the higher priced items I purchase and will recommend that my family and friends do the same. Thank you Asurion.

I have had a great experience with this service. Although some of the refurbish things are not one hundred percent and need to be replaced a second time, they replace what is broken. For a busy lifestyle, to be able to send in broken items and receive replacements without having to go somewhere is fantastic. I highly recommend.

The process was very easy and quick. The only negative is that you have to ship your laptop to them and do without it and not know whether you are getting it or a replacement back. Otherwise they were easy to talk to and they made notes and tested everything and it was shipped back within 2 weeks.

I purchased a phone through AT&T. I chose to have it delivered by an Asurion “expert” to my office and would set up my phone for me. I received a confirmation email saying that my phone would be delivered on a Friday. My delivery window was 10 AM to noon. At 12:30 no one had called so I contacted Asurion. I was told that no one would be delivering my phone that day, and that it would need to be rescheduled. The customer service rep told me he would contact me on Monday to verify my new appointment date of Tuesday between 12 PM and 2 PM. He also said a supervisor would return my call. That Sunday a supervisor called and guarantee that my phone would be delivered as scheduled.

Very quick process, very easy! They have helped me with my phones and a few devices for my house now as well. When things stop working they are right there with a replacement! Would recommend to all my friends and family! Shipping on the devices have came fast to get us back up and running in no time.

Asurion is great and my home protection plan through AT&T has been awesome! My TV messed up and they replaced it. They’ve mounted 3 of my TVs and did great! I would definitely recommend Asurion's plans because they have been very helpful and did a great job when I needed them!

Laptop screen was black in right hand bottom corner, and the rest of the screen was white with yellow lines. I use insurance and it was repaired and returned quickly. I would recommend to anyone that is making and expensive purchase, like a laptop, to purchase the insurance protection plan.

Warranty repair under Costco extended warranty. Service was prompt professional and courteous. Repair man came with multiple parts so repair was performed in one visit. Would highly recommend the warranty to any Costco member. Repair was for a 70” LG tv. Screen is working and hopefully lasts a few more years.

I’m happy to be able to get my MacBook Pro fixed for just a $100 deductible! That’s the best price around and I’m so relieved! Everyone else said that repairing my 15” MacBook Pro would run me at least $700. I’m telling everyone to get Asurion to make sure all of their devices are covered! It’s awesome!

Without a doubt, Asurion has exceeded my expectation, in a short timely manner! The form was easy to fill out and submit, I received a response shortly thereafter, the technician was not able to repair my T.V. So Asurion sent me a check for the full amount of my purchase.

Totally worth it. I got the blue screen of death and my laptop was dead. I didn't think it was fixable but I called them and they had me send it to them with a postage paid label and sent it back about a week later fixed. I'm so glad.

Very smooth and easy return. From start to finish it took all of 1 minute. I did it all online. The interaction was flawless and there is no need for any improvement that I saw. This is the way all return should be. I could not think of anything they could do to streamline the process as this was about as easy as it could be.

Very easy to file this claim. No problem at all. Pleased with service so far. They are shipping me a new television. Hope the shipping is as great as the service! Extremely pleased that I have this service. Didn’t realize that I had it until today. What a pleasant surprise! Will definitely tell others about this service.

For the Attention of Mr. Desmond **. My daughter, Jane, and my self, were very fortunate to have Ms. Dawn ** taking us through the entire process. I now quote what Jane had mentioned to Dawn in a previous email, dated October 10th. "Your professionalism, efficiency, attention and kindness are greatly appreciated, and I would love to provide any feedback to your team internally."..

Easy to use. Site is easy to navigate. Will always use insurance with this company on all purchases. It is security well worth the price. Would recommend to all. Good value for the price. Devices are so complex these days. It is good to have warranty in place. At this price makes purchases less stressed.

Easy to process claim, seemingly comparable replacement. Hoping TV that comes is worth the money I pay out every month plus $99 additional charge. Very easy process once found website. Was hoping there was a easy link the my verizon app but could not find it.

Customer Service on a scale 1-10, 10 being greatest. I give score of 10. Dennis displayed great customer service and was very knowledgeable in the process to help us. Thank you for all your help and efforts. I'm happy I chose 2 years ago to sign up for the home protection. It truly came in handy. I'm going to share this experience with all my family and friends.

Cricket uses Asurion for their warranty program. Asurion does give you choice as to what phone they send you to replace your broken phone. They send the phones that don't sell. It never matches the quality of your original phone. As a senior citizen the phone they send me has very tiny letters and keys and certainly does work for a senior citizen. The small letter makes anything difficult. The phone they send me is very smooth and easily from old hands. My just my opinion but even young people say the same thing when I hand them the phone. The small type and screen is totally inconvenient for senior citizens. Asurion should hire a senior citizen consultant to better understand what seniors need. The replacement is a terrible replacement. I have been with Cricket for a decade and got shafted by their insurance program.

Great job. Easily done. The only thing Asurion charged me 108. I did not think I had to pay anything to get this. But not bad at all. Easy to place claim and order tv. Can wait to get our new tv. It should be here soon I hope. You guys are pretty quick. Didn't expect email to arrive so quickly. The claims lady was cool too. She helped me a lot.

Technician Don ** arrived as scheduled. Very professional and friendly. He quickly diagnosed the problem, removed and replaced damaged parts and had the fridge up and running in no time. Great job. Asurion appliance plan is well worth the cost to ensure your appliances remain in good operating condition. I will definitely renew when current plan expires.

Filing the claim is very easy, work on MacBook Pro is yet to be done. And I will take the MacBook Pro into Ubreakifix today. My Repair on my iPhone 7 went very well and I am extremely pleased with how that glass repair was taken care of so quickly and efficiently.

Fast and easy. Just went to my Amazon shopping history. Selected my item and the warranty option was right there. Didn't have to be looking for emails or papers. Very convenient shipping label also included. It helps when you buy so many electronics. Hopefully they will respond soon. That will make it a perfect process.

Was skeptical when I signed up but they followed through on everything. It was very easy to use and the results were above and beyond what I expected. I would recommend them to anyone and everyone as they do exactly what they say. I paid the $99 and they replaced my lighting bolted tv. Shipped it right to my door and they covered the shipping too.

The repair process was the quickest and easiest process I have experienced. Asurion provided initial steps and updates throughout the process Asurion accurately provided the necessary steps to complete the process. I would highly recommend anyone purchasing electronic devices to take advantage of the insurance. You will not be disappointed.

Prompt and professional response honoring our protection plan. Within a few hours of making claim on a Saturday, a convenient appointment was scheduled. Repairman was prompt and replaced the control panel. A few days later the same issue occurred and he returned to correct a loose electrical wire. Very impressive service.

The technician was very courteous, he was well-kept in his appearance, and he respected my home. The technician also educated me about the repair process. He also advise me on how I should/could I take better care of the product. I loved that he expressed genuine concern which is rare these days!

Asurion is a great insurance on any appliance in your home. I highly recommend their service. You won't be disappointed if something happens to your appliances. I call in about something wrong with my television. Called them in. It’s being delivered by this Friday. Speedy. I love them. Couple of questions. Try ok pictures of my Id. Paid my deductible and it was on the way.

I've had a great experience every time I needed to use this service. Easy and simple to file a claim. It doesn't take too much time. I recommend this service to everyone and look forward to using every time I can. It is inexpensive and helps without having to drop off and/or pick up anything so far from what I have used it for.

I've needed to use the Asurion protection plans for several items. Unfortunately, I've found that some of my electronic purchases don't last more than a year with normal use, so the very small price I pay for the protection plans have been well worth it. I highly recommend purchasing a plan!

My Cub Cadet lawn tractor was misbehaving, and was almost at the end of the extended warranty period. I had it repaired, while the repair shop and Asurion handled the claim. I literally had to do nothing but tell the repair shop about the warranty. The entire repair was covered, and it literally could not have been easier. Thank you, Asurion!

This has to be by far the best warranty I have ever had. They cover everything that they claim they cover. They make it so easy to file a claim and the turn around time is fantastic, a week and I had my remote back. Fixed as if it was brand new. Customer service is easy to talk to, they actually help you instead of the run around until you're so frustrated you hand up. 5 star all day.

The company that serviced me was Home Fusions. Very knowledgeable. He also was prompt and friendly. He was very patient and understanding. Robert with Home Fusion was awesome! ⭐️⭐️⭐️⭐️⭐️ I need a couple more TVs hung and I sure hope they send Robert back again. Asurion is great for having this type of program. It saves a lot of money as well as guarantees your investments.

Mohammed was so pleasant to work with. The customer service was extremely exceptional. I am very happy with the outcome. The entire process went very smooth and I was grateful to have a customer service rep like Mohammed. Thank you so much for making my experience with Asurion very easy going.

My first time. So far so good. I will wait to get back my computer from the repair shop. The process was fairly easy not too long. The representatives were very professional when I had a little problem, then I called the customer service line. I didn't have to wait on hold too long. They knew exactly how to help me with my problem. They made it very easy since this was my first time. I would give my experience a 10. I would definitely recommend Asurion.

The online user friendly experience made it extremely easy to file a claim! It literally took less than 5 minutes. All I had to do was enter the make and model, describe my issue, claim was immediately approved, pay my deductible and select my replacement equipment. Simple, fast and convenient!

My headphone broke, I called in and they open a claim, sent me a pre-paid mailer to send it back, once they received it, they issue a check for the amount minus the taxes, I'm not sure if this is their policy or Amazon. But the process was very easy, and I will definitely buy coverage from Asurion again.

My Acer Nitro 5 gaming laptop would not stay on. The rep advised me to reset the battery. There was no reset option. I sent it in. They couldn't fix it. They deposited a claim reimbursement check. I was able to purchase me a new gaming laptop. Not an Acer but a MSI gaming laptop. Overall I am happy that it wasn't where they couldn't fix it and I had to come up with all the money to purchase a new one. Thank you!

Wow! So very easy! Unlike the ** hoops I've had to jump through to return a broken product from Wayfair--this company has made the return simple and easy! No need for photos to prove I'm not filing a fraudulent claim. No need for long drawn out phone calls or emails to describe what happened to the product. I'm sticking w Amazon and their insurance company! I will continue to shop at Amazon and use their protection plan....

I used Asurion to purchase a warranty on a small PC purchased thru AMAZON. I reached out to them, utilized their service for the 1st time today. Reason being, the PC stopped working. It actually stopped working some time ago, initially I was in communication with the manufacturer of the product, however communication stopped for some unforeseen reason. Which then put me in the 'time frame' to be able to use Asurion for resolution to the issue at hand [as the manuf. warranty had ran out a week or two ago]. To which, I then I turned to Asurion today to resolve our issue, the moment I finished answering the last of their questions, my problem had already been resolved, texts were coming with the next steps, etc. stating - refund on the way!

This was my first experience with Asurion through Staples and, I was very pleased with the result of fixing my laptop computer. Also, how quickly it was done and returned to me. I was glad that I purchased the protection plan. You just never know what can happen. Thank you for your service.

I was very pleased with the response I received from Asurion. It was a quick and easy process. I'm also pleased that I got the warranty insurance in the first place, I normally don't. The whole process took me about 2 minutes. I just had to upload the pictures and within a couple of hours I received the coupon to purchase another chair. I highly recommend this warranty service to anyone because it is totally worth it.

I was pleasantly surprised by how smoothly the process went. Asurion's team was incredibly efficient and responsive. They guided me through the claims process with ease, and I received my replacement TV in a timely manner, which was a huge relief. I'm genuinely impressed with the level of service I received from Asurion, and I would highly recommend their services to anyone in need of device protection or support. Thank you, Asurion, for your prompt and professional assistance!

The software was very easy to use. It only took a few minutes. I only buy insurance if I think that the item will wear out. I filed for a shoulder bag because the fabric might not wear well. It was a good thing I did. After over a year the shoulder bag developed several holes on the bottom of the bag. It was normal wear and tear from using the bag all the time. I wish that whoever made the bag had added some kind of reinforced strong material to the bottom of that bag so the bottom of the bag would not have developed several holes on the bottom. It was my very favorite shoulder bag to use.

So far no complaints. I Have gotten two TVs and a game system fixed and or replaced. I'm so far has been very helpful. I would like to recommend to all my family. As long as they don't have to deal with that form. Every single time they file a claim.

I purchased a furniture protection plan from Asurion. I did not anticipate having to use, however, I did. They made it extremely easy to resolve my issue. The process was hassle free, and I did not have to jump through hoops. I truly appreciate this and would highly recommend to anyone.

Easy process. Canopy broke so I had to find my receipt. Once I found the receipt it took about 10 minutes to process the claim. Once I processed the claim it states that I should get a check back for the item. I would definitely recommend this insurance whenever you could buy it. It’s definitely worth every penny.

I was very pleased with the service that I received. It was quick and easy. I’m a highly satisfied customer. I would refer you all to my family and friends. The best service ever. Keep up the good work. Every time I buy electronics I will buy your insurance. You deserve more than five stars!

This is the 2nd time this month it has took me over 6 days to receive a replacement device. Started a claim the 25 of September. October 1st now and no sign of a phone being sent, keeps telling me it's on backorder. Used to be so much better years ago.

I purchased a DJI Mini Pro 3 and am EXTREMELY GRATEFUL for the insurance. Being a beginner you would be stupid not to purchase a protection plan. The website is easy to navigate. How to return your product instructions are clear and easy to understand. Once shipped the service time is excellent. I DEFINITELY RECOMMEND!

It was super easy to file claims and get results. Their customer service is very helpful through the entire process. They are thorough in going over what is covered in your policy too. I highly recommend this company to protect your electronic equipment. They really came through for me. I'm going to keep my subscription plan. They helped me replace my favorite computer mouse.

This is how a warranty company should be! The two employees I interacted with (CSR on the phone and the repairman) were so friendly and professional! My initial call for service was answered immediately and the technician was very communicative via phone/text as soon as he received the order until the repair was made. I have had other experiences with other warranty companies and they could definitely take a page from this company on how to conduct customer service. Well done!

Refrigerator being serviced - I had excellent service. My provider was Tri-City. They came out, repaired my refrigerator. The technician Todd went above and beyond. Excellent customer service, friendly, explained the problem and what he was doing to resolve it. Tri-City has excellent technicians. They’re very friendly and courteous. They go above and beyond to do the repair.

This is my first time using Asurion and I would like to say that I am overjoyed with the claims process. From the time I opened the claim to the time I was able to choose my replacement it took less than 2 days. I am now waiting for my replacement television and the whole process was very easily done via email and text messaging after I called in and spoke to a representative. For some reason when first starting the claim process I was having trouble getting the confirmation code via email or text so I don't blame Asurion for that. I kinda blame the network. But it all worked out.

Insured solar tiki lights and after a few months they did not remain on as long as advertised. Submitted claim which was very easy and received reimbursement almost immediately. Will probably use the reimbursement to buy another set of lights because I really do like them. Great service and will surely use in the future.

Was extremely happy with Asurion. Within 24 hours of receiving my computer for repairs they issued a credit towards a new computer. Very satisfied with their response. My grandson also had a positive experience. He received the entire cost of his unrepairable printer. Will definitely continue to insure with Asurion when offered on computer or printer purchases.

I've been buying Asurion for products on Amazon for at least 5 years. I've never actually had to file a claim until today. You always just assume that when you have the problem that the company that insures it's going to be there for you but that is actually not always the case. So when I had to click the button to file a claim today I didn't know what was going to happen. It literally took about 30 seconds or less and everything's taken care of. This is the way appliance insurance should work. Great job!

This Verizon Home Protect service has been a lifesaver in a lot of cases. We have had to use it for a few devices. There hasn't been a disappointment or a letdown. Our elder 2 daughters have needed their very expensive laptops replaced and Asurion did an excellent and timely job with fixing or replacing them! Thanks!

Overall I am very pleased and impressed with the service I received for addressing my TV problem. While it took me some time to complete the on-line claim form, once the form was accepted I received a response within 24 hrs which included a list of 5 similar or slightly better TVs to choose from. The TV is suppose to be delivered in just 2 days.

It is a very easy site to use. It takes you through everything step by step. I would have to advise every single one of you to consider purchasing the protection plan offer by Asurion. It can possibly save you tons of money. I recommend this for everyone! I get it for just about anything I buy.

You all are so awesome. I can't thank you enough for everything that you all do but thank you. My iPad was broken and you did an amazing job. I was so pleased when I got it back that I told all my friends about what happened. I will always use you guys and tell everyone about how amazing you all are.

My TV and laptop broke down at the time, so I reached out to them for the repairs, and in no time they took care of the problem, was very happy that I had home tech protection plan coverage. Exceptional service and super friendly and professional customer service, thank you for your support and for resolving my issues!!

The technician the I had was very honest about what he was going to do that the other technician’s did not do. This was like the third or fourth call that I put in to get the issue resolved. Not one of them ever solved the problem. UNTIL my last tech. So far so good on the problem being resolved. Very satisfied.

I did know that was so easy to do. Thanks Verizon for your help. I been them since 2005. I love them. No other phone service it Verizon. Other service want me to go to them but say no thanks for me Asurion. Have a blessed day.

I love this resource. Whenever something goes wrong with my electronics I simply submit the problem and I get a replacement. I have used this insurance now for a few years and I am very satisfied. This is amazing! So far I have replaced 3 TVs, a JBL speaker, iPad, and a laptop.

We were happy with the overall outcome, but there needs to be better communication between your customer service reps. One customer service representative didn’t know what the other one was doing and that prolong the outcome. The process was redundant and the customer service representatives continually forward and or transfer the call to someone else, that unfortunately didn’t know what they were doing. I would not at all consider this good customer service.

I absolutely love it. It is easy to use and very user friendly. I would definitely refer this to a friend or coworker or to anybody who would ask me about it. I am so happy to be a customer. I have already recommend this to family and friends. I want to say thank you and have a great day.

We bought a warranty on our refrigerator at the Home Depot. I am glad we did. We have had the Ice maker stop working and freezing up they have repaired and replaced it 4 times. Every time they responded quickly and without any problems. I would highly recommend getting a warranty at Home Depot.

Everything that was done and was very easy. As long as you have a sign in and password it's worry free. Never would have thought my tvs would have had something happen to them out of nowhere but the good thing is to having Asurion to cover them is a relief. Thank you.

Great company! Asurion is great for home warranty and cell phones as well. I highly recommend the insurance. The cost is nothing compared to the value it offer. The repair time for both my cell and electronics equipment is exceptional. When I had my phone repaired it took them 2 hours to get it fixed and the product exchange for my smart TV is shorter than I have had with other products in the past, 5 to 7 business.

I purchased a stick vacuum almost 2 years ago. My vacuum stopped charging after about 20 months and they refunded my purchase price within minutes. Simple and easy process to file claim. Will definitely purchase again! Can’t say enough to recommend! Will purchase another vacuum and definitely get the Asurion warranty! Highly recommend the Asurion warranty product! I’ll be using it for any appliance I purchase in the future!

Was prompt and knew right away what the problem was. Took dryer apart and went straight to problem. He showed me also what the problem was. He put dryer back together and turned it back on to test it to make sure it was working properly. Was very knowledgeable and knew exactly what the problem was.

We have had many Tech persons come to our house to set up (Routers, WIFI, Apps for Household appliances and TVs) and BY FAR the ASURION TECH, "WILL" was the best! We hope in the future this will continue to be the reality! We definitely can use the HELP.. WE WOULD DEFINITELY RECOMMEND ASURION'S SERVICE TO FAMILY & FRIENDS.

Easy smooth service, couldn't be better! I like the way my claim was handled and would recommend them to anyone I know. Thank you Asurion for being there for me! Service with a smile I am sure. I am certain the customers come first with Asurion and they always come first.

I’m glad I had this home protection plan with Asurion. My son’s Apple AirPods accidentally broke. Having asurion home protection plan I was able to file a claim for my son’s apple EarPods, without having to break the bank to replace his EarPods and pay full price to replace them.

Absolutely will recommend Home+ to everyone I know. 100000% worth the money. If you have kids and iPads then you know the cost to replace is insane, the cost alone is worth it. The whole process was extremely easy. Communication could have been a little more prompt but I am satisfied nonetheless.

The refund experience when something is wrong with a product is hassle-free requiring you to simply identify product type, exact brand and original purchase price excluding tax along with a brief description of the trouble in 250 characters or less along with photo of problem if possible. Prepaid return labels are sent to your email address on file for you to print. Refund credit is promptly deposited back in your Amazon account.

Well worth the extra payment because the process is beyond easy. From the beginning to the end the process was smooth. The check was mailed immediately after I sent in the claim. This was my first time using a warranty on a non-electronic device and I'm committed from here on out.