Asurion Reviews

The experience that I received was amazing. Great customer service and super fast. The work done on my phone was done well. The location was fairly easy to find. They were very specific and detailed. I will be returning in the future if needed.

I purchased a new Samsung tablet from my local AT&T store. Several weeks later I dropped it on a tarred driveway and cracked the screen badly. I brought it into the AT&T store in the hopes that it could be repaired. Instead I was surprised to learn that the whole tablet would be replaced! Thank you Asurion!

I was not happy that AT&T required me to mail my phone off for a number of days. However, Asurion made it exceedingly easy for me to do so. I received an envelope with the label already attached, dropped my phone in, sealed it with the pre-applied adhesive strip, and gave it to UPS. I received an email with tracking both ways, so that I knew the shipping progress. I received an email about its repair status, and an update as soon as it had shipped. It came back as good as new!!

I have found my experience with AT&T in the past 12 years to be everything I hope to expect from a mobile provider. I am a true believer that extended warranties pay for themselves 10 fold and, I found myself in need of using a service that has been provided to me, as part of my plan, I am extremely happy that I can count on. Thank you.

I brought my Galaxy S21 device in to have my cracked screen repaired. The tech expert had my device repaired at the time he told me. No complaints over here. I am very satisfied and my phone is working well.

The service was precise and thorough. The Technician was very courteous and knowledgeable. He was very respectful and comfortable in his job to perform without hesitation. I will honestly say your Agency has provided me with the best of the best with this Technician. I will recommend to a friend and family members.

Excellent service...was expedient in getting my phone returned. I was really quite surprised by the promptness of the service provided. I would recommend to others to use this service for their phone issues. There will be a deductible on all services rendered.

The whole process went much better than what I expected. I had a cell phone battery replaced and the staff were very knowledgeable and courteous. Work was completed in less than two hours. Drove past the business many times, but never really thought about what services were available there. Would definitely recommend.

My Tech Support Rep was great. Friendly and patient, and made the whole process seem very smooth. My Rep was very engaged and knowledgeable. Though a follow-up wasn't needed, he offered, which was great to give that assurance that the case was determined to be resolved, and have me sorted out properly. One of the best customer experiences I have ever had.

I needed to have my phone screen replaced and I was promised that the technician would call 30 minutes before he arrived. He did not call, but he texted me. But I did not notice the text until he arrived, is not pleasing when the arrival was just outside of the expected window.

Ryan was awesome! Very friendly and fast, answered all my questions and went above and beyond to let me know everything was gonna get taken care of! I’m very satisfied. I didn’t think it would be as easy as it was, he came right to my house and fixed my phone right in his car outside. Thanks again :).

Phone screen fixed. He came to me at the daycare where I intern and fixed my screen. Very respectful. Miguel you're awesome. Don't quit just keep being great!!! Again the insurance is the way to go. They were quick with appointments too...

Had my phone repaired at the Tacoma location. Verizon next door referred me as they were right next door. Easy process. It was better than having to do it through the mail. Nice guys who helped me. I'd definitely recommend them.

Fast friendly service. Thank you! We appreciate Asurion and their staff for the response received. The customer service representative people are always very helpful. They are always willing to help quickly and have a very nice friendly attitude when I have reached out!

Completely demolished my screen. Went online with AT&T and started a claim. They sent me to a local repair shop, the repair was done same day and my phone is fixed proper. The process was simple, hassle free, and the service at the local Ubreakifix was excellent.

Staff member was great, very helpful. Location with proximity to shopping is great & easy to find. Parking wasn't good though. Knocked a star for the lack of easy to use parking. Was ok when I dropped off. However when I was there to pick up the lot was overflowing & I had to park across the street. Yet, there were no other customers inside the store. Must have been employees.

The tech was awesome. She was very professional and she was very prideful in doing her job. She sold me for additional home plus insurance which will pay for itself in the long run. Thank you. Phone is like new again. Took a little while to fix but I didn't want to rush them as I want my phone to be repaired correctly. So far it's working great.

Andrew could not have been more professional, knowledgeable, and polite. He was able to fix my screen in a timely manner. He was extremely busy with many customers, but was able to please everyone by his honesty, as to when we could expect our repairs to be finished. I could not be more impressed with my first experience at Asurion. I will be sharing my experience with anyone and everyone. Andrew is a valuable employee~ My Best, Jennifer.

This is truly an amazing service. I recommend to anyone who has a phone!! It was the simplest and fastest way I've ever had a phone repaired in my life of cell phones and I've had my share of repairs! This was also very affordable under thirty dollars to have my screen repaired and they come to my place of work. I didn't have to find time to go in somewhere or leave my phone while they repair it and then come back later, etc. I simply made a claim & less than 24hrs I had it fixed!! I made the claim at 1030 p.m. Sunday evening. They came to my workplace Monday morning at 11:30 a.m. So to be exact it was less than 14 hours & my phone was repaired and working from the time I set the appointment up! This is amazing and was very much appreciated with how crazy my schedule is and how much I rely on using my phone!!

My tech was awesome!! I believe his name was John. Moreover his service was superb. While being harassed and bribed by an unruly patron he managed to maintain his wits and professionalism! Moreover, the turn around time expedient! My phone feels and operates like it's brand new! He was great! Kudos to that man!

Asurion Customer Service Representative could not have been more helpful. The technicians who performed the repairs to my phone were extremely professional and knowledgeable and my phone was repaired within two hours. Great service, great experience and if I need to use this service again I know It will be done quickly and efficiently.

Updated on 06/30/2023: I sent a review in October of last year after getting my 2 year old laptop replaced. I spent $600 and lost more than a week of work because the original screen they ordered had a crack in it so I had to wait for another screen. Following the replacement, my laptop screen doesn't wake up when opened. It sometimes takes up to 6 or 7 times to get it to wake up so I can work. In addition to that, when replacing the screen, the wire that connects me to the internet is now in the way of the hinge when opening my laptop. They claimed it shouldn't affect anything, but I am seeing my laptop lose wifi frequently in the middle of work. At least once a week and recently it is only getting worse.

My screen was shattered and had glass shards falling out. I went to Verizon and they helped me set up my claim to have my screen replaced. I went the next day and had my screen replaced in 2 hours.

Quick response to get phone fixed. Person that fixed phone was very pleasant. Was eased they came to my house. Driver just stayed in the car and was able to fix it in front of me. Thanks again and would recommend the insurance

The repair process was quick. Loved the fact that the technician was in close proximity where I stay. Thank you so much for your time and patience. I greatly appreciate it, and will definitely recommend this company to all family and friends.

Screen replacement Samsung S21 Ultra. Technician was excellent. Arrived early. Mobile van was set up to do work in driveway. The option to have the technician come to your location is excellent. Explained repair process thoroughly. Completed repair on time. Explained results of the repair upon completion. Made sure phone was working properly before he finished up.

The Asurion customer service rep was very informative with letting me know what coverage I had. I did not know that I purchased Insurance for my phone and she told me that I in fact had coverage and provided me with the number to Asurion. I contact Asurion and go an appointment for an expert to come to my home to repair my phone. It was quick and he was on time.

So many benefits with having this protection plan. $29 screen repairs, can’t beat that! Then the tech comes to you, how convenient. I made a claim and there was an option for the next day. I’m very pleased and will definitely tell my friends and family.

I went in to Heber Springs Arkansas AT&T store and they didn’t try to sell me another phone. The young man helped me. He said I had insurance on my phone. I broke the glass all up. They came to my house and fixed my phone!! The guy was so nice. I’ve never had anything done so easy. Thank you so much.

Everything about the repair process was exceptional, from the friendly greeting and professionalism of the repair tech Julian, from start to finish, I 100% completely enjoyed the repair experience. It made me extremely happy to have Asurion as my insurance coverage for my mobile devices. Having Julian at Boca Park AT&T as my repair tech definitely made me a loyal customer for life. Thank you!!!

It was so easy to get the screen replaced on my iPhone XR. I went up AT& T and they directed me to the UBreakiFix store. I left it at 11:00am and picked it up at 12:30pm. Screen looks great, phone works great. Only $49.99 with my insurance.

You replaced the screen on my Samsung Galaxy. The service was superb. Jason was very courteous and efficient. He explained what he was going to do and said that he would replace the battery at the same time which was an unexpected bonus.

Came out and changed my broken screen in about 20 minutes. Then made sure that everything works perfectly. Was super friendly and knowledgeable. He called let me know he was just finishing up at the previous person an estimate ETA of when he would be at my house.

Awesome experience!! Filed a claim the night and there was nowhere to have my phone serviced in Jackson until a week and a half later, so I had to drove to BR. The next morning on 10/24, I called Asurion to check on closer location. The service rep checked over 20 zip codes around Jackson. She was so helpful, amazing and patient.

Highly recommended, it was an absolute pleasure. Super fast, super knowledgeable at his job. He came in. Got right to work. Took no time at all. Very professional. Fixed my phone problem and was on his way. Just like that. Easy peasy.

I was told to take my phone to a You Break, We Fix service provider in Cherry Creek. They didn't put my camera back in correctly and peeled off some of the film on the back of my phone. Screen looks like new.

The technician arrived on time and replaced the cracked screen on my daughter's phone. It looked like it was from the manufacturer! The technician came to my home and did all of the repairs in the company van! Awesome sauce!

The gentleman fixing the phone was very easy to make an appointment based on my needs and did a great job. He was very friendly and the phone is like new again. I really like doing the repair this way.

This is one of the Best Services and Coverage Plans that you could ever ask for. The Coverages are comprehensive and complete, the protections are convenient and thorough. And the Representatives are knowledgeable and Professional. I was thoroughly pleased with how I was taken care of, how my Options worked, and was quick and seamless. I am enthusiastically recommending Asurion and their Services to my Family, Friends, and Co-Workers. I feel thatches is the best service of its type, and I urge anybody to take advantage of it.

I was very happy once my technician arrived. The appointments got rescheduled several times on account of Asurion. My technician was punctual and kind. He was really great at explaining the process and tested my device carefully before leaving. I was very happy with the service.

Cracked screen, though it went to an overnight situation. The all in all experience was a positive. A little on the fence about whether Apple Care or Verizon Total Mobile is the better option. I’ll chime in later if necessary.

It was very easy and fast! I highly recommend this protection program! The only issue I had was with the uploading, but think it was my service. I am overall happy with how fast and nice the staff was on helping me get a new placement. Thank you so much!

I had a great experience. They were able to replace the glass and now it's great again. I would recommend them to anyone. They were able to get it done the same day within 3 hours and so my son was happy to get it back.

I needed the screen fixed and it was done. I took it in to "You Break We Fix"(?). I took it in in the morning and it completed before in the early afternoon. I was able to get back to my day in real time.

I was very happy with my insurance coverage thru Asurion. They fixed my phone very fast. I only paid $29 and they came and met me. I didn’t have to go anywhere. I will keep my phone insured with them!

Went in waited maybe 5 minutes. He explained everything thoroughly. Went back to pick up my phone within an hour and a half that same day and it's working fine. No more cracks on the screen or glitches. Perfect and quick service.

I was given clear information and instructions on how to get my phone fixed, after it became damaged while on vacation. The process was quick and easy, and I was able to get my phone fixed within 8 hours of dropping it off.

My experience with Asurion was excellent. Calling Asurion to set up a repair appointment went very easy and smooth with no issues. The repair representative coming to my home was so convenient for me and the repair representative was super nice!

My iPad just up and died. I had Asurion Insurance and they made the claim quick and easy. I went to their website, answered a few questions and I had a replacement iPad in 3 days. Such a simple process!

It wasn’t repaired quickly & no one called to let me know it was ready so I went before they closed for the day & it was ready. It was repaired well! Did a great job! Front screen was super cracked & now looks like new!

DO NOT GET A WARRANTY WITH THIS COMPANY IF YOU LIVE IN THE ORLANDO, FLORIDA AREA. I have received daily text messages each day for 14 days straight stating I need to be rescheduled. I have been through 4 technicians who all misdiagnose the repair needed. 1 day that I was on the schedule the tech did not show up nor did I receive a phone call stating he would not be able to make it to my home. In total I have been without a refrigerator for 45 days. God help you if you need a repair to a Samsung Refrigerator. These are the worst refrigerators and they always break. Even past technicians have told me this. Horrible companies - Samsung and Asurion!

Repaired a cracked phone screen for my son's Samsung. Navigating the process was simple, the repair location was convenient for me, and the wait time to actually get the phone repaired was minimal. Very good service.

Everything was very easy and was done super fast, had my new phone by the following day at 11 am, filing a claim was also super easy. I would definitely recommend them to any of my friends and relatives and to anybody that needs phone insurance.

I was very stressed about having a damaged phone. Having this coverage was a such a relief. They made it as easy as it could be. They took care of everything even coming to my home at a time that worked for me. I will always keep my protection on my family’s devices with this company. Ten out of ten.

The one & only experience I had with Asurion was fantastic. The young man who helped me was extremely personable and very helpful. The best customer service experience I've ever had. I can't give him enough stars as a rating. Quick and easy resolution. Called late one evening & had a new phone in hand the very next day.

I broke my phone on the 7th. It is now the 18th and I still have no phone. Now they say they have to cancel the claim and I have to wait 5 days to put in a new claim. So it's gonna take at almost 3 weeks for my phone to come. I find it ridiculous because they advertise on how fast you can get a replacement.

I have utilized Asurion device insurance to replace (3) damaged/broken IPhones in my family. Each time, I was provided with an updated, reconditioned replacement. I'm very happy with my coverage. I would highly recommend this coverage. The process was painless and the replacement device arrived within (2) days. The activation instructions were thorough and personal help was provided. The transfer of data and contacts was thorough and complete.

Needed the screen of my Droid replaced. The Verizon store in Weymouth got me hooked up with Asurion and got an appointment with them same day in Boston. Took my phone and ran diagnostics as well as replacing screen. All in less than an hour. Excellent Service all around.

The service was excellent and the the person that helped me was knowledgeable and compassionate. If everyone there was as patient and considerate as he was you would have a well run ship and that means a lot to me. Please keep up the good work.

So easy! I was able to get an appointment the next day for them to come to my house and fix the screen to my daughter's phone. They even gave us a heads up when they were on their way over and everything went smoothly.

Came to this store to get my phone repaired. When I arrived was greeted and acknowledged almost immediately. Then the repair technician was beyond helpful and also super cool. My phone was fixed and repaired very fast and couldn't have been more satisfied with this experience.

I had no problem with getting my screen fixed. The wait time was long but I took into consideration the number of fixes the techs had to work on. I would definitely go if needed, back to them. I would recommend this service.

I had the glass screen replaced on Google 6pro by these very friendly, trustworthy and helpful service. I was concerned about my personal info that was on my phone and leaving it w/ them. I waited to write this review, I wanted to make sure nothing didn't happen to my phone or my personal info.

It had it moments but overall it worked itself out and the experience was great. I was given some wrong information about a place I could go to to have my phone serviced but again it worked itself out.

Easy. And now that the ubreakifix in Center City works with Asurion, no more traveling to New Jersey just to get your screen fixed! Fast and amazing service, these people did really well. It only took them 20 minutes. I was home in less than an hour.

Very helpful and nice team members. I really recommend this coverage company, they helped me with everything I needed and sent my replacement phone in the next day. It took a while to speak to an actual person but once I got to, they were extremely helpful and kind.

I wished the At&t representative could help customer with activating new phones like they use to do...It is complicated if you are not phone savvy. However the representative do explain to you what you need to do once you receive your new phone and if need be they will do as much as they can to help set it up for you..

I had a cracked phone screen. I received excellent customer service. The employee guiding me with the steps to make an appointment and how to resolve my issues. At all times he kept me informed on the process and how Long the wait time it was going to be.

Drop my cell and cracked the screen. Did a quick screen fix with a minimum deduction! Had phone back in 4 hours. I am happy I had the insurance to avoid paying the full repair cost. I will keep insurance on future cell phones.

Cracked screen, they came to my home and fixed it with no problem! Loved the experience! Had dropped it a few days before and the process was seamless. I did everything online down to the scheduling and voila, they showed up at my house, gave me a heads up courtesy call and I couldn't have asked for better than that.

I cracked my screen (Samsung Ultra 22) and took my phone to an Asurion location. Within 2 hours I had a new screen with no additional problems. The cost was under $80. I'm highly satisfied. I would return again if necessary.

It was extremely easy to get a replacement phone for my phone stopped working. The phone arrived quickly. I was able to return it in the package easily. Replacement phone was easy to set up a Replacement phone was easy to set up and worked well. Great job guys.

Y’all really took care of my problem and sent my replacement phone fast and it was fast how y’all sent my replacement phone and put me on the plan for $25 month. Thanks for the support and help. God blessed.

My phone was stolen and it was a stressful experience. However, as soon as I filed my claim with AT&T, Asurion was a wonderful company to work it. In less than a three days, I had a brand new phone and the whole process was easy and reliable. Thank you so much for your support.

Quick, easy, painless repair. Dropped the phone off, had lunch and picked it back up. Couldn’t have asked for a smoother process. Ten out of ten would recommend. Service providers were professional, knowledgeable and transparent about what needed to be done, the time it would take and the cost.

Asurion met all of our expectations through UBreakIFix location in Bryant, Arkansas. Very professional and went above and beyond to help with mine and my husband’s issues with our phones! We will continue to use them for any issues. We highly recommend them!

The device replacement service was fast and efficient, my claim was approved within a day and I had a new replacement phone in my hands the very next day. Thank you for all your help and quick response to my issue.

They were very professional, kind, fast fixing the issue and extremely helpful! What more can I say? Great experience! I would definitely recommend them to my family and friends. I would let them know how extraordinary my experience was. I was very pleased with the helpful people and the quality of the service.

A special thanks to the team at Camden Store, San Jose, Ca. Omar made my claim a great experience with him going above and beyond to ensure my phone was repaired in a timely manner. Great service. JC - was friendly and provided detailed explanation of the work to be done. Thanks, Omar.

The repair of my iPhone screen was so easy to schedule. I needed service right away as I was going out of town. The technician was on time. Came to my home which made it so easy. Great, quick service. And at a great price.

Had repair come to my home. Can’t get better service than that for a busy schedule. Not only was he on time, the repair was even quicker than the prior estimated repair time. Nothing worse than a cracked screen and not being able to even read a text. After the repair, my phone is just like new. And the insurance is much more reasonable than having to purchase a new phone. Thanks for everything!!!!

Came to my business and repaired my broken screen fast and very courteous. What other way is faster or more convenient? One call and that was all it took. Glass was just like the original. Could not tell the difference. Highly recommend!

Used the mobile service. They came to me and had screen replaced in about 30 minutes. Great service, the tech was friendly and knowledgeable. Had to travel to a bigger city to get it done but not a real big deal. Wish they had one closer or a quicker turn around time for mail in fixes.

Super courteous staff and convenient service. Mobile representative showed up at house. I handed him phone and before I knew it was done and on his way. Thrilled with entire experience and cannot recommend enough!!! Would use again for sure.

It was good and fun experience. All of my wants got met. I had great customer service and it did not take long to get help. My problem was resolved in minutes. So I'm very happy with my service and the help I received.

All personnel that I spoke to was very professional and helpful --- even on a WEEKEND!! They also had to provide service where the delivering carrier failed in delivering the new phone... The new phone was needed by my grandson for a new job... Asurion personnel went over and above to make this happen.

Service was professional and fast, made my day! I was even given a screen protector for the phone that was cracked, even though I did not request so but I really needed it. That was really awesome, Thank you so much!!

I Loved everything from the ease of the process to the turn around time my product was repaired. I also was amazed by how knowledgeable, professional and friendly the staff were. I would DEFINITELY recommend the location at the Bridgewater Commons Mall -The Village.

From the start of my claim to the final product, I was so relieved the cost to repair was 29 dollars vs 300 the last time. Being in the military, freak accidents and damage to phones happen a lot. I appreciate everything Asurion at Fort Stewart provided me in my time of need.

Verizon phone insurance is sold to customers and not honored through Verizon. It is a third party company called Asurion and they do not honor their own policies without a $250 payment for replacement of phones. Paid over $1000 in insurance on my phone for them to demand payment for more money. It seems Verizon shouldn't con customers into something that is of no help to their customers.

Brought my iPhone in for a screen repair, although I changed locations just that morning, they were super helpful! Once my claim was received, they got right on it and had it good as new. Repair was not only done correctly but quickly as well.

Rebecca was amazing and very kind. She kept me informed with all the details regarding my repair and made sure I knew what it entailed and what to expect. She made the experience very easy, stress free and was beyond helpful!!!

Have to admit I was apprehensive about sending off my phone for repair, as this was the first time I’ve had to send off a phone for any reason. Hurricane Ian didn’t help, and made me wonder if the phone would even make it to the repair shop. It did make it, and I tracked the trip until it made it there. My phone was repaired quickly and made it back earlier than the carrier predicted. The phone seems good as new now. I am very pleased with the results. Highly recommend.

Smooth, efficient process. Gentleman came to my home and was able to fix my phone in his truck. My screen was fixed and I had my phone back in less than 2 hrs. I would highly recommend Asurion protection plan.

I had an incident that resulted in my screen being broken. Due to my busy schedule, I was unable to drive to the location to get it fixed. This company conveniently sent a representative to my residence to take care of my screen while I waited in the comfort of my home. He called me up an hour before he arrive. Told me that he would be there shortly. Called when he arrived, asked me to come out, took my phone and went back to the van. A few minutes later he came back with a beautiful device and the solution to my problems. I am just grateful for the speedy, convenient and A+ customer service that you offer!!

Super easy and fast service. He rang the bell. Introduced himself. I gave him the phone. He took it to his van. Fix it. Rang the bell again. Gave it to me to check it. It's like brand new. I said thank you. He left. I am happy.

Purchased insurance for a 12 x 12 pop up through Dick's Sporting Goods. About a month after we purchased it a storm damaged it and we filed a claim, Asurion refused to cover the damage and said they would email us with their reason for denial. Email never came and when we called they said to refer to the email. We explained it never came and they said it would come soon, 3 weeks later we still have not received an email or a reason for the denial. We will never purchase this insurance again.

Service was very quick. They came to my house and it only took about 30 mins to complete the repair, the only thing I didn’t like was that the repairman offered to sell me a screen protector for $20 when I can get two packs screen protectors with 3 in each for $20.

Requesting a repair was quick and easy using the online form. The local repair shop was also easy to work with and provided a repair at the date and time of my convenience, within just a couple of hours. Overall, an excellent experience for a prompt repair.

One of the operators, gave the worst service through the phone talking and didn't fix my issue!!! Kept waiting me on the phone for an hour!!! Good to manipulate people but worst to solve customer's problem!!!

The service was extremely helpful and gratitude for helping me to resolve the issue with my phone. No complications and difficulties on dealing with my phone situation. I recommend this to all the customers and new customers as well. I will refer this to my friends and relatives about the service with AT&T and insurance plan.

I just want to thank Eloy for all the help he gave me and my daughter. We are very pleased and he deserves all the flowers. I received great customer service and I honestly have no complaints. Thank you once again.

My daughter is very happy with the results on her phone. The screen is so much better. The Technician did an excellent job. I am very satisfied with the great job the technician did. The technician was on time. Even called to say he is on his way to my house.

Service was professional, timely and convenient. The brink and mortar store was a short ride from home and didn’t have to rely on mail option which was quite convenient. The store employees were friendly and helpful. I highly recommend this location to other customers.

Easy to make appointment, drop off and pick up repaired 3 hours later, screen repaired like new on older Samsung A50. Highly recommend Asurion although did like better when you sent out mobile techs to do repairs. Nearest Asurion repair center was 45 minutes away.

Everything was convenient and readily accessible. My appointment was made immediately and I had my phone back in two hours. My phone looks great! Customer service was lovely. I highly recommend you use them. They even sanitize it before they hand it to you.

Great customer service and customer experience. Took care of me in very good time. Great job. Came to my work location and repaired my phone back to new in no time. He was courteous, respectful and nice, clean and presentable. This is great customer service to me.

Asurion was absolutely amazing! Came in with a badly damaged screen and it was fixed within an hour! He was very thorough and made the process upset easy as well as being incredibly helpful. He made sure everything was perfect! Would recommend his service!

I was completely surprised by the quick turnaround repair time and I am totally satisfied with results. I encourage anyone who has a cellphone to make sure they are covered with the proper insurance to cover any repairs, especially a cracked screen..

My son's phone cracked this morning and we submitted a claim through Asurion and they called me right away to book an appointment. We were able to go in within 15 mins and his screen was fixed 30 minutes later. Incredibly nice staff, very knowledgeable and quick turnaround.

My son's phone was blacked out, went to AT&T to see if we could get it fixed. I was met with the most courteous staff. I was referred to Justin the Asurion rep at the Wilma Rudolph store. He was so helpful and informative throughout my whole experience. He even sacrificed his lunch break to accommodate my schedule. My son's was was fixed in less than an hour and working like new. I really appreciate the help I received.

The service was quick and simple. Very easy to get the problem fixed. My screen was fixed in 45 minutes and it works great. I will recommend this service to everyone and tell them that insurance is well needed for all your electronics.

Chris was a delight to work with, from the first contact to the actual service, he was incredibly kind and helpful. The activation of the claim was a little long, but Shirley the customer service rep was very sweet and helped make the experience better. No complaints!

Had a screen replaced, after it was replaced I could not receive or send messages, also unless I was under a tower I had zero coverage. Asurion had me factory reset the device which I did do. However it did not fix issues so after speaking with Asurion again they sent me a new replacement. Everything is working good now.

My technician did a superb job of replacing my phone screen in record time. I was out in around 35 minutes if I'm remembering right. He came pretty close to the beginning of the time frame window for arrival which was fantastic! He also replaced my phone's battery with a brand new battery and fixed some other parts! Super added bonus right there with the new battery and parts he replaced at no extra cost to me. I would totally recommend this insurance because it literally protects you from theft, damage, and even if you lost your phone. Best protection plan out there for a phone. This is my honest review and this is not a paid promotion or in exchange for anything. I'm just a happy customer with positive feedback.

I called and talked to a representative who did nothing but lie to me, telling me that the repair guy could not come to my house for repairs. Which in fact he did come to my house and made the repair. Repair man said that I was not the only person who had been told that they could not come to their house for repairs. And, that most of the repairs took scheduling 3 times before they were to be repaired. Please find better representatives who know what they are doing. And ones that can speak better English. Thanks for your concern,.

I had my phone drop off my cabinet and cracked the screen. Scheduled to have an agent fix it for me and they sent an agent out to my place of employment and it took only about 25 mins to put on a new screen. Super nice guy and I didn't have to leave work, or stand in line for a long time in store.

I recommend buying Asurion insurance for your phone. I broke my screen and screen protector on my iPhone 13 pro. I filed my claim through AT&T website. They sent out a tech to my house to replace the screen. The tech was great. Then I went into the AT&T office and they replaced the screen protector!

The repairmen was on time, prompt service and went beyond the call of duty! I would definitely use you again for your great service. I liked the fact that you came to my home to do the repair, the phone looks brand new.

Using Asurion was an extremely easy process, it was fast, saved us a lot of money and time. We had our replacement phone the next day. I would highly recommend Asurion. Asurion & AT&T ROCK!! Signed A Loyal Asurion & AT&T Customer!

The tech was a bit late (not his fault) but he did excellent and fast repairs and had my phone better than before. Give him a raise! He sat in his car and made the changes. I just knew I'd have to send it in.

Filing a claim online was very easy. I was given the locations of where to take my phone for repairs - one of which was close to my house. The repairs were set up for the next day and were completed in a couple of hours. I would definitely use their services again.

Asurion was outstanding and made it easy to get phone repaired. I had the insurance. Shadow is the lady who helped me to fix phone. She was friendly, polite, fast and very knowledgeable. Plus very trustworthy. Great experience! Will use services again.

I requested a screen repair and something happened where my phone broke during the repair. Service was great that my replacement was sent. It was just super inconvenient to manage while this replacement was sent and then the setup process.

Had cracked screen. Told me send in phone and pay 29 dollars. Ship me a new phone. Seems easy. First it's not a new phone. It's refurbished. Second they then charged me 220 dollars few weeks later. After spending hours to actually get live person. I was told oh the screen and back both cracked. So deductible is 250 total! Never any notification. Just 220 charged to my card. And obviously if I knew it would be 250 I would have simply gotten screen fixed myself. Extremely misleading and deceptive.

I needed a simple screen replacement. First, I couldn't secure my information on my phone without factory resetting my phone since the tech required the pass code. The obstante store representative assured me my data was safe since he makes 6 figures and could care less what's on my phone. Extremely tacky. Second, nine days later with no further accidents with the phone, the back of my phone fell off in my hand. When I called to have it fixed I was told to file another claim and pay the deductible. I inquired about the 60 day repair warranty and was told it didn't apply in this case because the water droplet sign shows it got wet. The phone I purchased specifically because it was water resistant. After explaining that the whole back was off the phone which would make it extremely susceptible to moisture I again was told it wasn't their problem and I would need to file another claim.

I was offered an option to replace my device to a S21 Ultra, however they delivered a lower spec S21 Plus. After calling the customer support and walking through the process with an agent I was again delivered a wrong S21 Plus device. When I called the last time on 10/03 and talked to Mary and Melissa (supervisor) they were really inflexible and unwilling to help, I was questioned if I did really select the S21 Ultra and told that the S21 Plus was better than my original device anyways. Their handling of the problem was unprofessional and I don't recommend Asurion. You can expect that there is a high possibility that the wrong device will be sent to you.

Exceeded every expectation I had; it was easy to order my new device, fast delivery of my new device, easy set-up instructions, easy return of old device. This is ideal for an on the go lifestyle, that needs their product fast.

No empathy from the CEO office. The customer service woman I spoke with was quite patient and friendly, actually dealing with way more misdirected anger than she should have. She even said she would have her daughter at Clemson promote my product. A saint that beautiful woman is, and to her I apologize. However, the company as a whole is unethical. I was guaranteed a replacement phone by the following morning, and it never arrived. I waited 8 hours, and I was locked out of everything because of 2-factor authentication. The "office of the CEO" said that their terms say up to 2 days - even though they use FedEx Priority Overnight, their site says next day, and their phone reps say next day. They get a refund if FedEx doesn't deliver the next day, but they do not pass it on to the customer. Nor do they refund the thousands upon thousands you pay if you never file a claim of course. The "office of the ceo" doesn't care one bit about you.

The exchange was so easy. I went to the AT&T store, the salesman did the paperwork on his iPad to submit the claim. A few days later a box with the new phone came. I followed the directions to mail back the broken phone. Couldn't have been any easier!!!

Customer service staff was very helpful and polite and was very patient. Although the customer service staff voice was low and sometimes I couldn’t hear? But, overall I got through my claim and the 24 hours wait for the theft of my phone, I got my from in two days. I’m happy.

I enjoyed talking to the reps. They were very curious and friendly and the service is very accurate. I would recommend the Asurion company to any one that has a devise that needs to be covered. I like the insurance that y'all offer on the home coverage that you offer. I was talking to the rep and they said anything that needs to be covered they told me it would be covered.

Jermaine was extremely helpful. He was knowledgeable about all the products and able to assist me with all my questions. I highly recommend him to anyone who needs anything AT&T. He was friendly, efficient, kind and knew the products inside and out.

My 9 year old granddaughter lost her cell phone in the park. She was devastated. I went online and put in a claim and had her a new cell phone the next day. Thank you Asurion for the prompt response and making a little girl happy.

This service was outstanding. I broke my phone on Sunday. 5 minutes later I made an appointment for a tech to come to my home the next day. He was on time, professional and 15 minutes later, my phone was fixed. The easiest thing I have ever done. Thank you Asurion!

Beyond happy with the service. Prompt, professional and so glad I had the coverage! Technician was polite and fixed my phone in the time frame I was given. I have only had to use this coverage a couple of times but well worth the cost!

Scheduling was great once I was able to talk to someone on the phone. Did have difficulty getting a live person to talk to for a bit. Once scheduled, Screen repair done very well and came out perfect. I highly recommend.

They was able to fix my phone the next day within two hours. Although they did have to fix it once pick up due to leaving something inside phone Over the front camera. But they saw and fix immediately. I greatly appreciate it. Overall 100 % satisfied. Like I got a brand new phone.

Mark was my Tech. He was very polite and had my phone fixed super fast! He didn't even mess with or ruin any of my factory stickers that I still had around the entire bezel (since my phone's been in a case since day one, I never took those off). My screen looks wonderful.

Very difficult finding repair store. Directions were totally wrong. Once there, tech could not find my Claim number. Called Verizon. Didn't help. Finally guy in back yelled, I found it! Whew. Then told me would take 5 hours. Then finally said, "We got an opening and will be 1 hr." I returned to find door locked and sign saying closed due to clean spill. Went around back, pounded on door, guy opened said, "Go back to front and we'll open in 10 min." 20 min later, door opened. Phone had new screen. Job done correctly. I asked this tech about the sign. He replied, "I didn't write the sign!" I left. Whew....

Tech did an excellent job repairing my phone. I called on a Fri my phone was repaired within three days. The tech arrived on time as scheduled. I haven’t had any issues with my phone since the repair. Screen no longer freezes up.

Anthony fixed my phone in a timely manner. It could of gone any smoother. Requesting the repair was also fast and easy. I will recommend to my friends to get this insurance. I've used my insurance twice to get my phone repaired.

I have always used this service and will definitely continue to do so. Asurion through AT&T just simply continue to be really great and I admire how quickly they move to resolve any and every issue with my situation every single time. Thank you for your excellent service.

I had 2 phones that needed attention. The first phone my 6 month old lab puppy grabbed a phone off the counter and used it as a chew toy. It was replaced no problem. Second phone landed just right on a pebble and broke the screen. A mobile service was able to come to my work and replace the screen. It took about 20 minutes. Great service.

Communication and real time was excellent. Did have to change time and day because the one I had chosen, they had double booked the gentleman. Service was fast and didn't take him as long to fix the screen. Thank you again.

Asurion protection plan really worked for me and my family, I would recommend them to all my family and friends. Their protection plan is very affordable and they stand behind their warranty. I am very happy to have discovered Asurion. I feel safe and secure knowing that if any of my appliances stop working they will provide a quick solution and get us back on track.

Very pleased with the service and very pleased with the technician. Very efficient and very pleasant. Couldn’t be more pleased with the total experience. Thank you to you all for a stress free speedy experience.

We needed to replace a cracked screen and realized it was covered by insurance. We called the local provider (UBreak IFix) and set an appointment. The technician was friendly and efficient, making sure we had prepared it for the repair, and informed us when it would be ready. And it WAS! Nice job.

Screen got broken while in my pocket. Called and scheduled a repair at the local ATT store. The man was friendly and professional. He did a great job, my phone looks new, and the price was very fair. Thank you.

This is a life saver. Although I’m sad my Surface Pro wasn’t fixable they definitely made it worth it. I was nervous the reimbursement wouldn't cover a new one but it definitely does. I will never go without home+ coverage again. Thank you again.

I had a cracked screen and needed to replace it. I filled out the form and got a Rep to come to the house on my time. It was great, easy and I would do it again. Thanks for the service. I like how fast it was and it was a painless situation. Thanks again.

I went to the AT&T store in Cedar Lake Indiana, it was the new manager’s first day. I was having so much trouble with my new phone and the new manager worked with my phone for over an hour! He was SO nice and SO helpful! He got everything fixed on my phone! By the way, the district manager came in, he was very unfriendly and when I told him how helpful the new manager was, he said, (in a very disrespectful way) “I think he can count to 10.” It embarrassed the new manager and really made me mad! I would NEVER go to him for help!

I did everything online while scared I wouldn’t be able to replace my device. It was so easy and very fast. I’m so glad I chose to get this added service. PROUD CUSTOMER =). So thankful for my provider.

Service was fast and very convenient. They came to my job on time. Tech guy was nice and professional. He knew exactly what to do. Prepared my phone to be fixed. Then I went into my office while he got to work. On time he was done and phone was fixed perfect. Great job!

I am a builder by trade, and my phone gets more calls and emails in a day, than most people get in a week. No exaggeration. I have dropped my phone out of my pocket, or even my hand, and watch it fall 35 feet to hit the ground. Or bounce down 3 flights of stairs and never break. I had it standing up listening to music, bumped the table and it fell straight over on its face and shattered the screen like I beat it with a hammer. One call to AT&T, they came to my house and had my phone fixed the next day. Gotta love someone that offers and delivers a service like that. No matter what it may be. Signed, totally satisfied.

I had some really deep cracks/scratches in my screen. From scheduling the appointment to getting the appointment completed the entire process was super smooth. The gentleman who fixed my screen was respectful and very informative. It was also super fast.

The most important part was good. I understand that my phone was immediately shut down after reporting it stolen. This whole experience has been a nightmare- we use our phones for so much! Not having the capability for 4 days was excruciating!!! I received the phone 2.5 days later (due to weekend). Took 2 days to find someone to help set it up properly.

I can’t remember the name of the guy who helped me, but my parking was expiring so he fixed my phone right away to get me out the door in time. So kind! The phone doesn’t have any problems now and it only cost me $30, whereas Apple was going to charge me $200.

Came to my house the next day and replaced my broken screen on my phone in about twenty minutes. Phone looks like nothing ever happen to it was a nice and friendly guy that came to do the job. Was very pleased with the service. Thanks

The screen on my phone was replaced but keeps separating and the front camera no longer works. I feel that if the phone goes in with a broken screen and comes back with another screen issue plus a camera issue it cannot be considered repaired.

I had my smart watch and my tablet stolen and I forgot I had insurance for this issue. The process was painless and quick. Everyone I spoke to was very pleasant, and took care of my situation. They were professional but yet I felt like they cared about me as a person and not just a phone line ringing in. I did get a followup call and my devices are brilliant and work just fine. Thank you

Every part of the process was smooth and efficient. The customer service representatives were professional and informative along with the technician that arrived and gave an accurate timeline which was short but also exceeded. The coverage can be considered costly but when you need your device to stay connected and to continue to conduct business it is well worth it.

Amazing experience, expert was knowledgeable, helpful and professional. Definitely recommend the service. Wish all incidents could be resolved this easy. Thank you very much for resolving the problem quickly.

Came to my house to fix my screen. It was very easy process. He grab my phone then went to his car to look at the phone to see how to fix the screen. It was done in about 30 min. Maybe even less. I was very surprised how fast and how good it looked.

Great service and great workmanship on my phone. Highly recommend this place for repairs of your cellphone. It's great to see that their customer service is very friendly and they operate in a very fashionable and timely manner. You guys rocked the repair and made a great return customer out of me that's for sure.

Great service. Submitted request for broken iPhone screen over the phone and a technician was sent home the next day. The technician was right on time and fixed the phone in 15mins. Overall very impressive and absolutely recommend the provider.

My screen on my iPhone 11 Pro Max got shattered when it got knocked out of my hand. I had to have the screen repaired. The guys that did it was awesome. Will definitely refer them to anyone who needs to have a screen fixed.

I walked in with my broken device and the Asurion representative helped me through the whole process. That gentleman was fantastic and I hope he can help me again if something gets damaged or broken. In a short time, I walked out of there with my device as good as new. Thank you, Thank you, Thank you!!!

AT&T introduced the Asurion family insurance plan to me and I had no idea what a fabulous plan they have until I had my cellphone stolen. Once I put in my claim for my Samsung Galaxy Ultra, I only had to pay a reasonable deductible. Although you can file your claim online, I found working directly with a rep helped me understand their process which is awesome. My claim was approved within 24 hours and I had my replacement within 48 hours. Unbelievable since most insurance claims can take months or more.

My phone screen cracked to the point where it was difficult to read. I filed a claim with Asurion. I took the phone in to be repaired and it was repaired the same day within 3 hours. That was the fastest service ever.

All in all everything was great. It was nice to have someone show up at my door and handle everything while I could continue working. He also replaced my battery on top of my screen, which was super nice. I would definitely recommend.

My phone was lost/stolen and I immediately filed a claim and police report. Asurion acted like they were handling things, and things appeared to be going along smoothly... Until they needed more documentation...and then more...and then more. After multiple claims filed and denied due to lack of documentation and multiple phone calls, I was informed I needed to black list my phone with AT&T, so I did, and I waited...again. When I called back again 48 hours later, they informed me that I waited too long to black list my phone, so it was no longer eligible for replacement. Long story short, I had to pay for a new phone out of pocket after over a week without my phone and Asurion kept my money.

The tech was very helpful, and pleasant he answered any questions I had and fixed my phone pretty quickly. He arrived at the time given, and called before he got here. He was knowledgeable in my Samsung product, and I would definitely use this company again.

Tech was very professional and explained process and estimated time of completion. He made sure my phone was working properly after repairs. He wanted to make sure I didn't have any questions or concerns. He has great customer service skills.

I can’t say how excited I was for someone to come to where I was and fix my phone. No mailing, no having to drop it off and wait a couple days. It was fixed within 10 minutes. Definitely a five service!

The technician was very knowledgeable about my problem. He took my phone to his truck to do the repair, he was masked as per covid requirement. He returned my phone in less than an hour to me and now it works better than before. Very satisfied with his work, if I have a problem again I will definitely use again.

Crack the screen on my brand new Google Pixel 6 pro. I was very sad. I took it to a Ubreakifix location And it was good as new in a couple hours. Service manager was very friendly and reassuring. Fantastic service and really glad I didn't have to buy a whole new phone after fumbling mine onto a pile of rocks face down.

Nowadays it's extremely difficult to be without a smartphone. I have used this service ever since becoming an AT&T customer. The service was extremely easy and satisfying. Received my replacement phone the very next day. Thank you very much!

I had a cracked screen fixed on my iPhone. The entire process was very easy and convenient. The technician was very knowledgeable, efficient, and nice. I simply made an appointment. The technician arrived on time. They came to my home and fixed my phone in their vehicle in less than 20 minutes. I wish everything in life was this simple. Thank you Asurion!

Quick, fast and friendly. He was very helpful. Answered all my questions. Professional and a Sweet. He deserves a raise!!! He called, sent a text message before he came to let me know he was still on the way.

The customer service person was very helpful and friendly. Once she understood how important it was for me to get a phone to my address as soon as possible. She got busy getting the information she needed before I feel out the client forms by computer. Which was plain and simple. Thank you again for your service.

So far I've had 6 devices either repaired or replaced. Nothing else like this program. Now my entire family is equipped with functional tech that we use on a day-to-day basis. When it comes to tablets, on a recent claim they did charge me the same price as a laptop. I was expecting to pay less than the laptop price of 99. I have to call in to see what this was about.

My screen was cracked really bad. When they tried to calibrate, it would not go past stage 2 and I was told I could get a new phone. I have 2 littles at home and my husband was in Canada at the time… I was in desperate need of my phone. The young man was able to troubleshoot around the issue, unlock and fix my screen all in the same night. Life Saver!!

I was very pleased with the help and support I received from Asurion. They were very professional and helpful. Thank you for a great experience. I now have my phone back and in great shape. The process was seamless, Start to Finish.

Fast and efficient did a wonderful fast and effective job and was kind and courteous, highly recommended. I highly recommend the service and this was well worth the coverage cost. No issues, timing was perfect.

He went above and beyond and his help was excellent! The department I needed was closed and he resolved my issue even though it wasn't his area. My days are busy and full. I appreciated resolving the issue with one call.

I've had the Asurion Plus Home for about a year. My first claim was this one. I followed the directions and with some patience the whole process was very smooth. For the price the whole home coverage is a great value. I don't buy extended electronic warranties anymore because I'm covered by Asurion.

I had to replace my son’s Galaxy phone for him as he was out of town. Since I use an iPhone, I was clueless during setup, but Levon from ProTech support was extremely helpful and patient with me. I was very happy with the service I received.

It was so easy to submit my claim and get an appointment to have my phone fixed! I submitted the claim online and found the closest repair shop. I booked my appointment. I was greeted by a friendly employee who gave me an estimated time for repair. I received a text when it was fixed. The entire process was beyond my expectations. I highly recommend!

Phone screen replacement was quick and expertly done. But the techs broke the S pen for the phone and then denied responsibility. $30 for screen replacement, $50 for a new S pen, and 4 hours total of driving to have screen replaced and then get the pen removed from the phone. Will never recommend the Avon, IN location, nor will we use it again.

Awesome customer service and very helpful. Made my claim very easy to start and finish. The customer service representative was very nice and personable. He also helped me file the complete the claim from the call and I didn’t have to go to the website to file it myself. This was super helpful.

I'm glad I had insurance. The process was easy and two day I had a new device. Smooth and easy. I could've did this claim on my own but I was in a stores and they walked me through which was really easy.

The service was fast and professional service. The store was clean. The staff was nice and walked. I wish there were a more convenient location. That is why I did not give it 5 stars. I would still recommend the service.

The technician was very prompt and thorough with the service to repair my phone screen. He kept informed of what he was going to do and how he would repair it and also how long it would take. He was very knowledgeable and very friendly.

I filed a claim to fix my cracked screen on my Iphone SE 2020. The technician named Bryan text messaged me to confirm his time of arrival. He took the phone to his vehicle and shortly after he returned. He fixed the cracked screen, however he said his mac book needed to be updated and now my home button (older Iphone still has the home button at the bottom) is not working. He downloaded a "home button" on the screen of the phone and said he would return tomorrow to fix his mistake. He said he had to take his mac book to have it "updated." At this time I became very skeptical, well honestly I was skeptical from the very beginning, because this gentleman arrived in a old t-shirt and his personal car and had no business card or attire that they worked for this company. I was fearful this was a scam and he had accessed my bank account and personal information.

Great customer service, repairs done quickly. I used the option that they come to your house to repair my crack screen and it was the best experience. He did everything outside in his van. I just had to supply him with an electrical outlet for a power. He was very nice. I have incurable cancer and he knew so he didn't waste much time when he did come inside my home for things he had to handle with me and that was greatly appreciated.

My husband had a broken screen on his phone and it was cutting his finger, so I contacted AT&T set up the repair, which happened right away there was no wait at all. The tech showed up on time and was great, he knew what he was doing, answered all my questions and even told us the different options that we had as far as the repair or replace the device. I highly recommend AT&T and the coverage plan. I also thought it was great they came right to my house by far the best experience I have ever had.

Just as it’s a necessity to have automobile insurance, it also makes sense to have mobile device insurance as well. Although accidents do happen sometimes, there’s always a good chance that your device is just going to simply stop working even if you take really good care of it. The peace of mind of having Asurion is priceless!

The tech did a great job and was super cool and informative. Even though I had an address issue with the online he met me at the location I shared in the notes. He even got me a screen protector. Second time I've used this great service

I had lost one of my phones and I had purchased Asurion insurance when I bought it. I called to see if I was able to replace it, sure enough it was replaced. I encourage anyone who gets any device to have it covered by this company.