Asurion Reviews

The steps from cracked screen to claim to repair were extremely easy and quick. The techs were knowledgeable and courteous. While I do not want to have to return, it is great to know that if I had to, that the experience was a pleasant one.

Kevin, the Asurion rep, was very knowledgeable and explained the issue about my cracked screen very well. He kept me up to date and was very punctual with the repair. Overall, submitting the claim and getting my issue resolved at a local AT&T store the same day was very easy and efficient.

The technician that assisted me was extremely helpful, kind, fast, and efficient! As soon as I walked in, he greeted me and told us what he was going to do. He took the phone and shortly after, he was all done.

I strongly recommend not purchasing this insurance for your cell phone (get it from another company). Daughter cracked lens. Asurion said they only repair cracked screens - 4 anything else, must replace phone with (formerly defective and perhaps not well care for) refurbished one for $250 (more than I paid for the new one). After paying $28 to insure 4 phones for years - cost roughly $720 since bought the phone. If you add the $250 deductible, I'm paying $970 - to repair cracked lens. Just want lens fixed! I don't want to exchange for for refurbished/used device.

Although I visited on a very busy day, the tech was able to repair my shattered iPhone screen within a few hours. Very knowledgeable and able to quickly and efficiently resolve issues. I also purchased a phone case and screen protector at this location for far less than I usually pay at Apple stores. It is great to have a qualified repair location in Kitsap County.

Excellent service! Broke my phone screen one night. Filed my claim and the next day they fixed it! Lighting speed! Very nice and professional service. I still cannot believe how fast they helped me out! I was blown away! I recommend them to everyone! Thank you!

I did not the phone to come back in such perfect condition with even minor nicks and scratches on the housing fixed and gone. I am very impressed with the work done to repair my phone and would definitely recommend using this company again. The cost of the insurance and deductible is priceless.

This place was on top of their service and they were very polite at all times and accommodating. They said they had to order the parts and they would be there the next day but due to the holidays it took two days. They explained everything and they were always very polite so they offered me a bonus which was great. Be nice to people and they will do the same. Happy Holidays to you guys.

Everything went smoothly and on schedule. My tech Dylan let me know when he would arrive, he was on time, polite and had my screen replaced quickly. I would definitely recommend them to other people. Overall I am very satisfied with the experience.

Customer service at the ATT store on 87th and Cottage Grove had excellent customer service response. The delivery of the phone was on point of what My representative said it would be. And when I received my phone I went back to the store on 87th and Cottage Grove and he helped me reprogram all my information. Thanks Reps. on 87th.

The Asurion technician that came to repair my phone communicated every step of the way, from delivery of part to completion of repair. He was very professional and kind. I highly recommend Asurion's services for coverage for cell phones. The additional cost was well worth the service and repair.

The wait time was very short and the customer service was excellent. Larry was amazing. My front screen was cracked so bad the LED lights were showing and the back looked like someone chewed on my phone. Larry provided the best service and It looks like I have a whole new phone.

I was extremely satisfied with the service at the AT&T store off Okeechobee Blvd. in West Palm Beach. My phone was repaired sooner than the hour that was estimated. Laz was very professional and courteous. Thank you for the help.

The gentlemen at Ubreakifix in O’Fallon off Mexico Rd. were very professional, fast, and super helpful!! I would definitely recommend taking your phone there if needed! I took it in around 2, the guy said it wouldn’t be ready till 6:30, but I received a call 2 hours later saying it was ready to be picked up!

Great overall! Can't ask more out of a Wireless store. Was with T-Mobile for over 17 years and have received more help from AT&T in 6 months!! Replaced screen on phone in less then a hour.. AT&T rep was outstanding. Thank you for all that you do.

Asurion handled our claim with a quick phone call and a referral to a local shop that fixed the broken screen on our grandson's phone in two hours. That was great since he is diabetic and monitors his blood sugar with his phone. He said his phone is working better than ever. It looks like new again.

Our phone was stolen while on vacation…. We contacted AT&T and they moved quickly to blacklist our stolen phone and contact us with the appropriate personnel to replace it… Job well done. Thank you. Everyone was professional and task oriented to resolve our issue.

First time walking in and service was GREAT! I didn’t catch his name but gentleman who assisted me was super nice and helped me out right away! Took my 11 Pro max to get repaired and came back in an hour and my phone was ready to go! Gentlemen even gave me more details on their insurance they offer for other devices which is awesome! Thanks to him I’ll definitely be getting it soon! GREAT service! Thank you so much! :)

My son's cellphone what grabbed from his hand and the thief ran with it. Since Dave is handicapped he cannot run to catch the kid. We have a family plan so I contacted Asurion via email, filled out papers and cell phone came in 2 days. Excellent service. Thanks so much.

I received an email about replacing my iPhone battery and it gave a number to call. When I called it they were unable to help for they said they couldn’t find my account. It was so frustrating to talk with him for I kept having to repeat everything. Instead of going off your script just listen to me. Plus I think there might have been a bit of a language barrier. Anyway called ATT and 5 mins later I had an appointment.

The entire process was very easy to do with no complications, my selection was to deliver my phone to repair shop that was recommended. They already had my info. Just a few questions and repaired my phone in a few hours, phone works perfectly.

Service was completed in a timely manner. Customer representative was courteous and was able to answer all my questions. I would recommend ATT to my friends and family. I was helped with my phone setting it up with the the help of representative from ATT.

They repaired a cracked screen through my provider's warranty program. Very professional and extremely quick process. Extremely satisfied with repair service made to my device. Only downside of overall experience was getting the sticker residue off that they placed on the back of device to identify who it belongs to. Highly recommend their services.

This is the best service plan that I have had, it truly pays for itself. The process is quick and easy and the site is user friendly. I highly recommend the services to anyone who has electronics because sooner or later you or your kids most likely will drop a phone or damage a tablet and the repair will be less hurtful in the pocket if you have this plan.

Being without a phone was stressful for me. Getting my phone repaired was quick and painless, and the place I dropped it off to repaired my phone quickly because I told them that I worked at a hospital and was on call. I arrived 1 hr and 45 before closing, and the gentleman took really good care of my phone. I am well pleased. Thank you.

The technician was here on time, he explained what he was going to do, went to his car and he was done in less than 20 minutes. I’ll recommend this service to my family and friends. I’m very satisfied with the outcome.

I had a great, fast, and easy experience for an at home screen repair with repair tech Gibran. It was simple to request the repair, and the tech was communicative and prompt with his services. I would recommend this service.

Ryan was super helpful. He fixed my phone screen and joked about Doja Cat for a bit. He was very knowledgeable about the phone. There was a small issue with what phone on my plan had the claim associated with it and he fixed it in a few minutes. I was in and out of the store in 30 minutes.

I love my home+ protection plan as it provides the perfect coverage for my electronics. I purchased a new phone and while awaiting for my case to come in the mail, I dropped my phone and cracked my screen. I went online on Saturday, Dec 10 to schedule my appointment. I selected Monday, Dec 12 and for the agent to come to my dwelling, which I prefer. Tyler sent me a message saying that he was on the way and his eta was 45 mins. He arrived about 45 minutes later. When he entered my home, he was kind and welcoming and laid out the steps for me. He asked me to unlock my phone and to turn off find my phone so he could proceed with my repair. 22 minutes later, I had a new screen! What an experience! I am ecstatic with the service provided by Tyler from UbreakIFix and the partnership with ATT and Asurion! I will definitely use again and refer my family and friends.

The service was great. The new phone came really fast. The deductible goes on the next bill I love it! It was easy to mail the old one back. Quick service and deductible wasn't as much as I expected so I was happy.

This was super easy to report a broken device and even easier to request a replacement. I didn’t expect to have the device for a few days and I was worried with Christmas around the corner that it would take forever! To my surprise it was here the next day. Very pleased! They have fantastic customer service!! I wished more companies would be like them. Thanks AT&T Asurion! One happy customer here!!

You all went above and beyond my expectations. I called on Friday, I received my replacement on Saturday the very next day. Having insurance on your items really pays off. I will be getting Apple Care for all of my products that I purchased from AT&T. Asurion great service.

Very knowledgeable staff! Very willing to help! Explained about filing a claim with insurance. Assisted me in filing my claim. Phone was like new and done before they said it would be done. I would recommend to use this store.

Getting my cracked screen on my older phone fixed was so easy. I visited my local AT&T store, they told me it was easy just to visit Phoneclaim.com and file a claim. I did and my local uBreakiFix company was able to fix it in less than an hour.

Peter was excellent, like I said in the previous comment. I would definitely recommend him. He is an asset to your company! He was very helpful, friendly and concerned for our needs. He did an excellent job. He made us feel at ease.

Takes me a few times to remember names but 99% sure; Sandra. 11/10. Very friendly/approachable. Might break my phone again to go see her. Would recommend. One of the best experiences at a cell phone store in the last 15 years.

Asurion delivered insurance coverage of exceptional value. My product was replaced within 24 hours, delivered to my door and made an unfortunate situation almost unnoticeable right as the holiday season got underway. Very much worth the money at a crucial moment for me.

I dropped my phone on a busy street and was run over by several cars. The phone's display cracked from pebbles on the road. I went online and easily filed my claim. I took it to the repair shop and in less than an hour my phone was expertly repaired and I was on my way!

I walked in to AT&T at 6:00 p.m. to have my phone repaired, but it wasn't possible for that to happen until the next day. The repairs on my broken phone screen was fixed perfectly and in a timely manner. Highly recommend AT&T for their fabulous customer service.

Timmy ** was very professional and patient… He took time to explain what he will do to the phone. I asked him few questions and he answered them nicely. The cellphone screen looks great and now it works perfectly…Thanks a lot for your service.

Visiting the mobile stores gives me tremendous anxiety, the waiting, my lack of understanding, the price, the list goes on!! However, I visited UbreakIfix about an hour before closing! The repair specialist, Chris, wasn’t sure if he would be able to fix it in such short notice but after claim approval he had the phone repaired and ready to go in about 30 minutes! He even put the new screen protector on for me!! Helpful and kind! What a great experience!!

Happy that I could resolve the issue with my cell phone. I dropped my Note 9 by accident and the screen shattered. I was unable to make or receive call or messages. Thank goodness I had the insurance. It worked pretty fast. I really recommend it.

Our teenage granddaughter had dropped and shattered her screen on her phone. We called in AT&T and got approval to have her phone repaired at Asurion. They quickly repaired her phone and it looks brand new! We met two different gentlemen at the Asurion store and both of them were exceptionally knowledgeable AND friendly!! We couldn’t have been more pleased with our entire experience!! We most definitely would recommend them to our family and friends! We would give our entire experience a five ⭐️⭐️⭐️⭐️⭐️.

Screen shattered and needed to file insurance claim for repair. Within 2 hours claim was filed and phone was fixed after dropping to repair guy at AT&T location. I would recommend the insurance as regular repair was $270 and insurance repair was $29.

I was distracted when I broke my new iPhone 14. And to my surprise your staff was amazing. They listened and addressed my issues. Needless to say, I received my new replacement, within a few days. Kudos to your staff.

Was the best experience. I’d highly recommend them. Super fast and very friendly best service ever! This is the best service to go through, they're extremely helpful. They get the job done right, everything on my device works perfectly now.

Excellent service!!! Starting with customer service all the way to the technician at the store, everyone was willing to help and did so. They had the best attitude you could get while in need. Really appreciated. Thank you so much!!!

When I accidentally damaged my phone, I expected the worst and long annoying process. I couldn’t have been more wrong. I had an upgraded replacement phone a day after the accident. When I contacted Asurion for assistance, activation and setting up the new phone, it was an making hassle free experience, I called back a few more times with follow-up questions, each of the technicians were professional and patient and resolved my issues. Each person I spoke to had a positive and helpful demeanor. It was great experience considering the bad situation which was created by the accidental damage to the cellphone.

I highly recommend The UBreakIFix of Anderson SC. They made the entire process easy and were extremely kind and efficient. The entire process took less than an hour. They saved me several hundred dollars and prevented me from needing to purchase a new phone.

Great, awesome professional, knowledgeable & prompt service provided, when I came back, it was ready to be picked up my phone. Well done job!!! I would recommend, if you need any professional services for your phones, etc. Very convenient location. Easy in & out. Great place to give business.

Just wanted to give a shout-out to my amazing technician Francesco. He was prompt and professional. Even with a slight change in schedule that I wasn’t pleased with at first. He managed to reassure me and come to me while at work. Thankfully his repair and time were great! In less than 20 mins Francesco managed to come back with my phone in hand. Awesome job Francesco!

My son's screen West broke on his phone. The guy came out super early. Was there on time. Fixed it within about 10, 15 minutes. Would recommend them to anybody that needs their phone or screen repaired and the guy was super nice and friendly.

I was very please with the service that was provided. My son phone was not working properly and the service person came and fixed it by replacing the screen. The repair was done in a timely fashion. We are very happy.

Approximately a month ago, I requested a service from Asurion asking for a new phone. Tech was supposed to meet me at my house between 5–7 PM with a new device and was going to assist me in installing it! As 7:45 PM reached, I contacted the Tech and expressed that it was late and that I would like to reschedule for the next morning. He then CANCELED my ticket to get a new phone as he agreed! Being highly frustrated, I continued to use my damaged phone until it officially broke. As WE own a professional holiday lighting installation company, this is our busiest time of the year, and now OUR LINE IS DEAD. Asurion PROMISED me the documents would be submitted ASAP and a phone sent to me OVERNIGHT. After not receiving the documents within the next three hours, I called, and the legal time closed 10 minutes before I called WITHOUT APPROVING my document!!

Went in with a broken screen on a two year old phone and came out with what seems like a brand new one. The maintenance done on my phone went way beyond my expectations and the customer service was top notch. Everything was explained clear, friendly, and concise. Expert level of care and work ethic.

Had a great experience with the service tech. He was on time and took care of my issue. He was very helpful. I love the idea that my repair was done quickly and I didn’t have to travel nor send my phone off to get the phone repaired.

I have Asurion for my cell phone insurance. These Samsung fold phones start to crack at the fold. Samsung is aware of this and do nothing to correct the issue with its customers. Asurion will insure you, but if you need another phone, it'll cost you a 249 dollar deductible. That's highway robbery for a replacement phone that's refurbished. This coming from a 8.4 billion dollar company is pitiable. I wouldn't recommend Asurion for anyone, anytime, or any place.

I’ve called the claim department around 6 or so times the past month, my Samsung tv broke and it’s covered under warranty. Every time I’ve called they have told me service will get back to me, they never did. It’s been almost a month, I filed the claim in November. They keep telling me they will call me in 24-48 hours about what to do next except once again I never got a call or a email back. This is just getting frustrating and dishonest now. I have a claim number and everything.

Very professional job. You guys cross out all my spectatives, make very easy all the process and take less of two days to having my new cellphone working pretty good again. You guys did an excellent job to me. Thank you so much.

My boys school had a break-in in the lockers whereas both phones were stolen. I made 2 claims back to back and received both phones within 3 days! There were no hassle or disagreement about the status of the phone. Just do the claim and they will honor your request. Perfect customer service!

I was able to put my issue online and set up an appointment. The associate called and showed up within the window. Was patient while I got the code that I had forgotten and fixed the phone quickly once we got what we needed.

Very easy. Walk in. Drop off phone. 2 hours later done deal. Phone looks good and in great working order. Guy was very professional and detailed. He also answered some other questions. Not the first time I've been to this location and always very good.

It was very easy to submit a claim. Repair location was close to the house. Dropped off the phone and had it back within an hour. Pete and Art were great representatives for UbreakIfix. I would definitely recommend Asurion and UbreakIfix to everyone I know.

The employee was very professional. Sent a text when he would arrive and did a awesome job fixing my phone. My phone had a cracked screen and he only took about 45 minutes to fix the phone. Communication via email and text were awesome. I would recommend this service to anyone with a phone problem.

I received great customer service that was professional, knowledgeable, and friendly, from a rep named Augustine. Very competent! Excellent quality of work in a matter of a couple of hours. I am very pleased with the results, and will be telling others about Asurion!

Had a cracked lcd on my galaxy s22. They had it fixed in a couple of hours. Was very impressive how quickly they fixed it and also that they were able to fix it. First time having phone fixed using phone insurance and it didn't cost anything.

Best experience ever with a phone insurance. The tech that came out was extremely nice and helpful. I could not have asked for a better interaction with them. They arrived on time and was done quicker than expected. Thank you for a great interaction.

I was receiving a phone repair. Everyone was very kind, and Josh explained the process thoroughly. He made sure I knew I could ask questions if I needed to. Customer service was great. Josh did an awesome job! Thank you!

Todd was amazing! He was very helpful, kind, and repaired my phone fast. He took the time to explain how the process works and approximately how long it would take. I will definitely recommend to all my friends and family!

Communication with technician was excellent. They kept in touch every step of the way. Their service was excellent, speedy, and efficient. My IPhone screen was repaired using this company through ATT insurance. I highly recommend this company for iPhone repair needs!

Super outstanding service. Staffers Rebekah and Tim were exceptional. I would highly recommend this location, this team, and the product offerings. Ask about upgrades, and photo and protection apps. Additionally, a great place for accessories. So let me say again: Super outstanding service. Staffers Rebekah and Tim were exceptional!

Very efficient and patient tech. I appreciated the assistance in getting ready for my service: unlocking phone. The tech was so quick and polite. He maintained respectful communication as he had to assist me with unlocking my phone and logging into what he needed open.

They only fix the problem that's on the paper. I had to send back my laptop five times and 4 of them was because Asurion messed up something whilst they fixed it. I accidentally dropped my computer and the screen broke so I went to fix it. I filed the claim and it came back. Although it was not holding charge. So I had to send it back to fix that and when it came back, the audio wouldn't play. So I had to send it back again and it came back and the USB ports would not work. So I had to send it back AGAIN and it took way longer than the past.

I cannot think of the man that helped me but he did a wonderful job! He was kind, talk about things that me and him knew and he help me really good with my problem! I hope he sees this, just wanna tell you, "Thank you for the help."

I was very disappointed with our first appointment, we were pushed back several times during the day then he didn’t show up. He told me he was on his way, then said he has truck problems. He told me I needed to reschedule. The second guy did push me back one time but did show up.

Very good service, fast, and impeccable. Would recommend the service. My phone looks brand new. Could've have asked for a better fix. The best part is that they come right to your door. No need to wait in line or at shop to get phone repaired. So totally worth the fix.

Asurion is great and in no time, my claim was resolved. Phone at my doorsteps, ready to use. GREAT JOB ASURION. I will definitely recommend Asurion to my friends and family. I have always had good success with AT&T and Asurion. I have been an AT&T customer since early 90s.

There’s a reason I have been a customer for more than 20 years. Customer service, customer support, any time I call which are not many, I get answers quickly and problems resolved. Recently received my replacement cell phone called to get help transferring the information and was taken care quickly. Thank You very much. Keep up the great job.

Asurion has always been accurate in replacing phones. They are friendly, personable and knowledgeable every time I dealt with them. They follow up after you get your replacement as well so we know what to do cause I didn’t know we were supposed to return the old phone, but I call from the representative and she reminded me to return the damaged item.

Extremely pleased with Asurion. The online claim filing process was intuitive and efficient. Really appreciated how easy it was to complete the claims process and how quickly I received the replacement phone. I would definitely recommend to a friend or family member.

Phone had broken. Only half of the screen was showing. I called Asurion got another phone the next day. Service was great and fast and easy. Before I did all of that I went to a shop to have it fixed. It would have cost me $325 dollars.

We were on vacation when a fall from a table shattered my screen. My claim took about five minutes to file on the AT&T website and a repair center was identified 10 minutes away. The repair center, uBreakiFix had a new screen installed overnight (I brought it in one hour prior to closing) and I had my phone back before noon the following day. Great service.

Awesome customer service! I repeat Awesome customer service! Technician was very very friendly and helpful! Location was convenient and the waiting area was neat and clean! They worked with my schedule. I would definitely use this service again!

My daughter broke her phone and I sent it in through Asurion for a new one, which I got. Two years later, she broke that phone too. I called them again and tried to get a new phone, but they said the IMEI numbers didn't match. They said to call AT&T to update the IMEI number, which I did. I called back and was still denied. Shakira said there was nothing they could do and blamed AT&T, who turned around and blamed Asurion. She ended up hanging up on me, on a call where she called AT&T to confirm information. So now I'm out hundreds of dollars that I've paid insurance fees over the last few years because they didn't update an IMEI number.

I had a great time and awesome experience. You guys were very good at your job and did exalted work. If anything would have happened to my device again, I will call you for help and See you next time.

Staff at the location on Georgia street are the best in town and go above and beyond to help their customers, that is the ONLY location we will go to in Amarillo. They even started the claim for me and helped our situation less stressful.

So incredibly pleased with how easy and convenient this process was. The young man who helped me was knowledgeable and so very kind, I’ve already recommended this to at least 10 people. He was very kind and worked quickly to resolve my issue, even having to drive out into the snow! Truly shocked at how easy and painless this process was.

Devonta, was the utmost both professional & personal. 10 out of 10. Not really much to say, he gave me time to speak and was knowledgeable in his answers A1 JOB. HE NEVER JUDGED MY STATEMENT OR MADE ME FEEL BAD ABOUT BEING A TECHNICAL DUMMY.

I had a crack in my iPhone screen and the technician came right to my house and fixed my phone in about 15 minutes. I am extremely satisfied and I am also glad that the AT&T representative in the Toms River store suggested that I take out insurance on my phone since it is only 2 and a half years old. I appreciate the AT&T Company.

Easy and very professional to do the process. Very happy with the service and timely manner it was handled. Thank you very much for all your help. Delivery was fast too. Did not have to wait very long and good.

The Claim for my broken phone was so easy! I am very satisfied with this service!!! I will continue to use this service in the future! This company was very prompt to get my device out to me in a timely manner and the device was in perfect condition.

Unfortunately, this company has one of the worst customer service representatives. 1. My LG Washer and Dryer were purchased in March 2021, and I did not extend within one year, so I extended in August, 2022; which happened to be with Asurion (mistake#1). 2. I scheduled an appointment for Monday, November 28, 2022, only to be told it is the next day. No warning, no message. I took off from work for this appointment. 3. No one from Asurion was able to assist and stated, "It was not us, it is LG," and their software is not updated. What a line. 4. Not worth the money. I need to find another vendor to service this less-than-2-year-old Dryer that does not dry. It is hard to find good customer service and people who want to work.

I broke my screen and it was fast and easy and they even came on a Sunday!! The tech was courteous and fast!! I recommend this insurance!!! I am happy the service!! I was surprised how easy it was! I am glad I did it!

I cracked the screen on my phone one morning after work and dreaded having to spend all day working on getting my screen fixed, but I was pleasantly surprised that I was able to file a claim in the store and my phone was repaired in an hour! The staff were all very nice and helpful.

Setting up the service date was extremely simple. Technician was prompt, courteous, knowledgeable and seemed well experienced. He explained everything in detail and right away appeared very confident that issue and repair would be resolved with no problem, service was completed in less than thirty minutes.

Brent has helped us again to solve a repair issue. He is friendly, knowledgeable and fast. I would definitely recommend Brent and his colleagues to have your devices repaired. They are very knowledgeable and try their best to get the work done quickly.

My daughter stepped on her phone and broke the screen. I thought we were going to have to replace the phone but with the insurance we were able to repair it for only $26! The best part was the repairman came to the house and fixed it within 10 minutes eliminating the need for me to wait in line at a store for a long time. It was a great experience.

Very easy to drop off my device and very fast fixing my phone. The easiest device I ever had repaired. I would recommend Asurion with AT&T to any friend or family. They even put a screen protector on my new screen.

Extremely satisfied with the service I received. My fiancé cracked his screen and made it to where he could not use his phone. I was able to get his phone fixed within 2 hours. The customer service was excellent and I was extremely satisfied.

Great experience overall. I’m very pleased with the online experience and communication I received consistently across channels email and texts. The mail package has instructions that was clear and easy to follow. I like the persistence communication and reminders to send the damaged phone back. The new replacement phone was good.

File claim and device was fix within 6 hours. Can't beat the price for the warranty. They are friendly and recommended the best service. The repair service can also be schedule at your home. That is a deal you can't beat.

The service was super faster than expected and the technician was super nice!! He Even came to my work and did it out of his car. Initially said it was gonna take 45 mins and only took 20 mins. I'm just glad it was fixable.

Worked out great with insurance, even gave me a new battery and screen protector afterwards. Guy up front was friendly and informative. Gave me an accurate time frame to come back and retrieve my phone. I even forgot my coat on the bench in the waiting room and they made sure to let me know before leaving.

I had dropped my phone and could not see my screen and within an hour of having my phone they had a new screen replaced and working like new again. Great. courteous personnel. This is definitely the place to have your electronics repaired timely.

The only thing you all could possibly have done, is to have pre-arranged the UPS pick up of return package. It's the only thing I had to do. You all thought of everything. So easy, great job to all around. James F

Great and friendly customer service, helped me with my problems and resolved them without issues. Loved talking to them and helping me out when I needed their help. Would definitely recommend their service with devices or any other problems with the mobile devices.

It could not have been any easier. From the moment when I first called about my issue to when I received my replacement phone, everything went extremely smooth. The new phone arrived in less than twenty four hours after I called and it was very easy to transfer all of my stuff from the old phone to the new one. Returning the old phone was very easy as well.

The technician at the St Charles location in New Orleans was extremely nice and fast at getting me taken care of. Super happy with the service provided. I fully expected 2 + hours and was set up and out the door within 45 minutes.

Brad was really a good technician, really nice. Had the phone screen repaired in about 15 minutes. I would recommend him anytime. It was really a great experience. I would really recommend this company to anyone that has a problem with her phone.

Wonderful service on the calls to resolve. The people who assisted me were excellent. Great caring knowledgeable help. However, the battery in the replacement phone is not holding a charge very well. I am asking for follow up, please. This battery may need to be replaced.

The worker who came was here on time and did his job right. He was very fast with solving the problem I had with the screen that was broken. He was also very nice and asked me if I had any other problem with my cell.

My son dropped his phone and could not use the screen at all. They fixed it and had it back to us in a week. They mailed us a package to use that we got within 24 hours. We put the phone in the package and took it to a drop box. They got it the next day and got it back to use within 4 days. It took 5 days for the whole process. Great service!

Great employee. Very professional and efficient. He definitely is an asset to the company. Service done in 10-15 min. Always does a great job with the claims. Goes over and beyond to make sure we are satisfied with his service.

I was very skeptical signing up for this when it was offered but it has been a great service. I relented because I have 2 kids and multiple devices. I've now had to use it several times and I'm thankful I had it. Zero Issues. Easy to file claims. Great customer service over the phone when needed and Fast and efficient repair service. I highly recommend.

Always 100% satisfied with the professionalism and courteousness I receive! Thank you for always being a stand-out company and fulfilling my needs each and every time I deal with any services. I definitely recommend going to see AT&T for all your needs.

So my issue was I had a phone that was repaired. As soon as I got it back from the repair it broke and a customer service that I called took care of me very well. She got everything taken care of. Man she was really good. I appreciate it. I wish I was closer. I would have bought her dinner. Got me back. I received my new phone with them one day. Fast turnaround. Excellent service in my business. Appreciate it. Thank you a lot from Jaycruz.

This is a great service, they handled my claim within 24 hours and without any overwhelming paperwork or unnecessary questions. The agent was sent directly to my home, and was very professional, courteous and fast. I could not ask for more. I would recommend this service to all of my friends and family, please keep up the good work.

Thank you, Asurion, for your extremely fast response. I received my replacement phone the very next day after filing a claim and returning my defective phone was a simple process with your instructions and prepaid packaging. I’m very appreciative of your service!

It was very easy to file a claim through their website. I was able to schedule an appointment quickly. Their service technician came to my preferred location, which was my house, and replaced the cracked front screen on my phone. The technician let me know when he was on his way and fixed it quickly when he arrived.

For the most part my experience with Asurion was good. I needed my cracked screen replaced. They had a different last # for my IMEI # than what was on my phone & said it was AT&T's doing & they couldn't change it, but that they would make notes so the technician would know. I called AT&T & they had the same # as what was on my phone & that maybe Asurion used a different last digit for their technician. When Jesse arrived he found that there were no notes about the different last digit & my device was listed as a Galaxy 9 instead of a 9+. Fortunately the replacement screen worked for both 9 & 9+ & he went ahead & replaced the screen. Jesse did an excellent job, was friendly & very professional. All in all it worked out & my phone is fixed.

I don't know how Asurion could ever have an A+ rating at BBB as printed on the back of their brochure. They don't even deserve 1 star. Purchased Asurion ext warranty plan through Home Depot when I bought washer in 2020. Unfortunately I had to call for service in September 2022. So they ordered a part. The first service call repairman was very rude and did nothing accept order another part and reschedule appt. 2nd repairman replaced the two parts, did not run wash cycle to test repair. Closed the service request. 5 days later I wash a load of clothes, machine doesn’t work. Called in another repair, asurion orders another part. Repairman comes back says he doesn’t think it’s that part, orders another part and another repairman comes out. Washer still doesn’t work. They never close out these service calls because washer not fixed.

I’m very happy that I had AT&T coverage on my phone, when I broke my phone they wasted no time helping me to get it repaired. I own my phone and I didn’t want to buy a new one, now my phone works like it is spanking new!! Thanks AT&T.

I was extremely pleased with the mobile repair. The repair of my cell phone was conveniently done in front of my home, and it provided me with much needed peace of mind. I really appreciate this service provided by Asurion.

One of my two iPhones went missing & was so amazed by the response from Asurion & local AT&T store who initiated the claim & followed up with setup was beyond my expertise. Old phone was XR & a refurbished IPhone 11 was sent by FedEx in 2 days. The monthly minimal cost outweighs the superb customer service from Asurion/AT&T!! Kudos to all involved!!

I had an iPhone 8plus and the earpiece and mic quit working. I submitted a claim and the next day I had a new phone and I’ve had no problems. The service is amazing. They really do care about the customer. Great job staff.

I had agreed to take a survey last Saturday after speaking to a representative and got disconnected before that could happen. The representative that assisted me in the initial claim could not have been more professional and helpful. I do. Not remember their name, but customer service was great.

Very good customer service. You guys fix the phone very fast. My phone ready to use. Right. I'm using the phone you guys change the screen on my phone now. Right now my phone has no more problems. You guys are awesome.

My technician was great. He answered all my question. He provided great customer service. I showed him the problem, and he fixed it. The repair did not take long at all, maybe 30 min tops. I will definitely recommend this service to others.

The service was fast and friendly. He was very professional and called prior to confirm time and arrival to make sure phone was prepared and ready for a quick service. I was very pleased with the turnaround time and with the finished outcome.

Always a great experience. Highly recommended. I have had 3 devices repaired and the staff is always extremely friendly knowledgeable and very helpful. My needs and questions are always accommodated. In particular the location on broadway in San Antonio Tx.

My son broke his screen on his iPhone. Went to Att and we had insurance on the phone. Helped me file a claim online and then I went to ubreakitifixit in Windermere and they were nice, helpful, quick to fix it and helped with a new screen protector.

Great customer service. Quick and efficient, same day service was amazing. The technician was knowledgeable and reassuring that the fix could be accomplished same day, which made me very grateful! Best experience I've had with Asurion having a satellite store instead of mailing the phone. Very convenient for the customer.

The customer service representative for Asurion in the claim department that handled my claim she was very polite, professional and knowledgeable of her position. She went step by step on my claim and I'm grateful and appreciate her for taking the time and patience to explain everything to me. From choosing another type of phone to how much it'll cost. She asked me about shipping devices to location that was feasible and convenient for me. She deserves a 100% on this call. She was very professional and I'd like to say Thank You so much. Your kindness and dedication will not got unnoticed. Sincerely, Ms. **.

I purchased a 4-year Asurion protection warranty with my Lenovo laptop. I bought both from Staples. Two years into my warranty, I called to file a claim because the graphics card in the computer went on the fritz. The first time I called, Asurion ran a trouble shooting exercise and told me they thought it was a software problem. I spent $100 on a computer tech to document that there is no software problem with the laptop. The problem continued so much that I had to purchase a used, backup laptop since I am a small business owner and the problem was interrupting my work.

Asurion did a great job fixing my phone in no time. None of my data was lost and it looks like nothing happened to it. He changed the whole screen but if he didn't told me I wouldn't have noticed. Fantastic job.

I have received stellar customer service from Asurion in regards to the protection of my devices, I am completely satisfied and I absolutely recommend Asurion to any and all Customers. They have always been professional, Thorough and expeditious on my device claims, the most recent representative whom went above and beyond to ensure my experience and claim were both completely smoothly and satisfactorily handled was named Rachael (Texas). She was amazing. It made my experience as well as my day to be given such spectacular care and attention. She also offered me another deal that I really needed! I am very grateful to her and Asurion for making this business relationship an equal mutual relationship.

My Samsung S21 Max Ultra screen was totally shattered! It dropped, on its face, out of my purse onto a cement landing! I depend on my phone in my consulting business and I panicked. I could not use the online services because I could not input any information due to the screen's broken pieces. I was immediately given the address of an ATT location within a mile, which fixed my phone within the hour it had broken. Talk about HAPPY, that was me! The gentleman at Asurion was prompt, courteous, and knowledgeable; he did everything with a smile on his face, Thanks, so much, AT&T!

Quick & to the point! Didn't take long for me to file my insurance claim and the Response was very quick and easy. Questions about the issues I was having with my phone were very quick and simple to answer in order to get my claim started & finished.

I dropped my phone and broke it again, lol. Anyways, I use my phone for everything from banking to games and couldn’t access anything on my phone without it acting up, I remembered that I could use my insurance for my phone. I was worried it would take time to get a replacement but to my surprise it came the next day on a holiday. Thank you for the prompt service.

The service was fast and easy. He called before he arrived to make sure we were home, he showed up, fixed our broken screen and was done within 30 minutes. It was way easier than I expected and didn’t cost too much either.

Great peace of mind. It saves me so much money, my phone is the main assets of my business, It is definitely worth it, my replacement looks like a brand new phone with all accessories, I had a little bit issues with first one, they sent me second replacement with a day or two, Thank you once again.

My Asurion store in Olive Branch worked hard and long to fix my phone with little success. They referred me to the online service which I could not get in touch with verbally and no known success online. The following morning my phone seemed somewhat resolved, why????. I returned to Asurion office in Olive Branch, had my phone face replaced and all seems to be working so well.... 5 stars to the Olive Branch store.??? To the online service.

Asurion has helped me easily and fairly resolve the issues I have had with my phones. Their customer service has made sure all my questions are resolved. The phone assistance is helpful and patient. I would recommend asurion coverage to my friends it well worth it.

I needed a screen replaced on my Samsung phone. I scheduled the repair and went in as soon as I was able. I was helped by Tim. He determined that the available part for my phone was defective. He expressed ordered the part and made my repair a priority. I was able to get my phone repaired the next day. I am beyond impressed with the professionalism and customer service provided by Tim. He went above and beyond and I have no qualms with recommending Asurion as a service provider.

Easy, efficient, courteous and knowledgeable. The location was easy to find and they were open on a Sunday! Easy drop off and ready in one hour! And my cellular device is now just like it was when it was brand new! I really couldn’t have asked for a better outcome! The waiting area was clean and comfortable!

I absolutely loved Marty. He was phenomenal and amazing to work with! I will return because of Marty! I am grateful for services like yours. Thank you for the extreme level of professionalism on this Sunday during this holiday season.

The only thing I've got to say about Asurion, is that they're the best team ever and have always resolved all my cellphone issues. I appreciate all their efforts with me! They're always very knowledgeable, kind, professional and extremely patient and always spend as much time as I need! They should be teaching other wireless co. how to help their customers thoroughly. My last issue wasn't resolved because of something to do with whatsapp. Thank you again.

I recently damaged my cell phone. I went online and purchased another one thru eBay and had a problem getting it to pick up mobile networks. I went to the local VERIZON WIRELESS store to get a replacement SIM card...and the girl there told me I had device protection that I had been paying for all along. WOW! So I went home, moved all of my stuff back to the old phone, and went online to file the claim to replace my Samsung S10 Plus. Let's remember, this phone is NOT that new. It's not unsupported but it is certainly not new generation.

My iPhone replacement experience was extremely easy and fast. I would Highly recommend AT&T service to all of my friends. My phone had stopped working properly. It would not keep a charge for the whole day. I'm so happy for my warranty.

Coming to our house to fix my son's phone was the easiest thing to do and I loved it! We didn’t have to go wait somewhere for a long time. It was just that simple. Phone works perfect and like new! Just like when we first got it!

Zaki was very helpful and knowledgeable. He got my screen fixed in a timely manner. The screen looks like it’s brand new again. No issues with the phone whatsoever. Thanks again Zaki for your professionalism. I would definitely recommended this location to family and friends. Ask for Zaki.

Without question, the best tech service I have ever experienced. Also would like to mention the customer service employees were knowledgeable and very helpful in solving an issue outside of the repair that was needed. Going above and beyond their work scope.

Good customer Service and with reasonable cost. I will highly recommend this place for anyone looking to get their laptops, mobiles, etc. repaired. Oren was very detailed oriented and was able to help me and resolve my issue with the cracked iPhone screen.

The representative who assisted me was knowledgeable but most importantly he was eager to assist me with processing my claim. Filing a claim online is not the my preferred method and he was willing to help me by doing it for me. All in all, I am very satisfied with the service provided by Asurion.

It was so easy, and the best part is he came to me... My only regret is that I didn’t use this service sooner, I have walked around months with my screen cracked, will never buy another phone without insurance coverage again!! Thanks.

Steve my repair tech is everything a customer facing technician should be. He is professional, prompt, knowledgeable and precise. Every tech/tech supervisor should strive to emulate Steve, Asurion and that Maplewood AT&T is lucky to have him! I don't plan on breaking my phone again but it is very comforting to know that if I do then Steve will have my back. Thanks again Steve!

Looking for a handyman in the Fort Myers area, I came across this company with alleged good reviews. It seems, this company does not have any handymen or technicians, they only connect the customer with handymen in the area. Due to my urgency, I made my appointment and I was assigned a technician that never knew or had his contact information. Just I received an email saying that I was scheduled for my repairs the next day. Suddenly, I received another email, saying that my appointment was rescheduled for 9 days later. I called and they said that the technician rescheduled the appointment due to availability but they assured me that he will be there that day.

This was a great experience that was totally pain free and easy. The tech was very knowledgeable and provided excellent customer service. Was very friendly and knowledgeable. He answered all of our questions and explained everything very well. This was a great experience overall and I would recommend this service, this location and this tech.

Nick displayed great customer service skills and was very detailed on the process so I left very knowledgeable. When I came back to pickup my daughter's phone he put a screen protector so we would avoid this issue in there future.

Everyone I spoke to was very helpful, got me where I needed to be and help me through the process of getting my phone. They were kind and so helpful. I'm really satisfied with all the help worker did to help me. I want to say thank you and I'm very appreciative of guiding me through everything

You guys were very easy to work with. Fast service and very professional. I would recommend you to anyone who has a phone. The questions they asked were short and to the point, that's what I really liked about their service.

Asurion provided excellent customer service. Especially with the service technician Daniel behind the counter. Efficient, timely and extremely professional service. Would recommend to anyone who has AT&T Ins. coverage, or anyone who wants expert service. I was very impressed at how timely and efficient they were.

I had to have a replacement phone for my wife. The damage was beyond repair and I call Asurion and they took a detailed report and the replacement device was in my hands the very next day. Amazing service! Thank you.

Very easy and fast to replace my broken phone, Asurion gives you everything you need to do the switch. I would definitely recommend this service many times over!!!! Again very fast and easy!!!! Fast and easy!!! Fast and easy!!! Fast and easy!!!

10 I will recommend to all of my friends about this company. It’s excellent service. In future if I am looking new phone AT&T I will in my mind. The staff all helpful when I need help. Especially name of manager (TJ) at Kona, Hawaii.

Set up repair online. Walked in. They looked up my name. Dropped off phone. They removed and replaced my cracked screen on iPhone 12 Max Plus flawlessly and installed screen protector no bubbles, respectful, courteous and completed in the time they quoted me.

The service was immaculate! I went in for a screen replacement and I was able to get my phone fixed with no issues. I highly recommend this service. I am grateful that the service was very quick and easy. I put the claim in and was able to get my phone repairs the same day!

I submitted a damaged screen claim through Asurion for my iPhone. The Asurion tech “Jordan” at my local ATT store took care of this issue with care, with, professionalism, with great attention to detail and with speed. Jordan made the experience great and I felt like he had a lot of passion for his job and for ensuring customer service was exemplary. He was very informative, respectful and showed the attention to detail needed to solve my issue. He had my repair completed in less than 2.5 hours. I left there feeling extremely satisfied and will recommend anyone needing Asurion tech/repair service to go to this particular ATT store but more specifically to Jordan who represents the company very well. He is an asset to the company.

The service rep was courteous and helpful. He set up the phone quickly and answered all our questions. He even gave insight into other devices. But, we have not received the other phone that a claim has been filed for, #**.

I loved how fast they fixed my device and they arrived on time and were very nice and respectful but damaged my device from the back cover while fixing my screen but I will just call my claim again and take care of it but overall, I'm satisfied. Thank you.

It cannot be any easier than this. I selected date and time, they came to my house, fixed the phone in less than 30 minutes, and no payment required since insurance covered it entirely. I thought the phone would have to be replaced but they left it in perfect condition again.

My phone issue could have been filled with stress. Just the opposite! My issue was quickly understood and just as quickly resolved. From the scheduling person to the tech person I knew I was dealing with competent well trained people. They didn't just listen to me they HEARD what I had to say. Patient and friendly without overdoing either.

Asurion is quick and easy to deal with. They provide user-friendly avenues to quickly file claims, locate repair experts, and follow through with repair. Once a claim is filed, they even make life easy for the customer by handling much of the claims process on the back end so that the customer can just show up with dealing with a bunch of confusing paperwork. It is obvious they strive to make life easy for taking care of your gadgets when something goes wrong. So nice to have coverage you can count on with experts you can trust.

I could not have asked for more. Tech was exceptionally courteous and very nice. Every little thing went so smooth. And my phone is as good as it could be. I would gladly pay for this insurance again. Well worth it all.

As a mother of teens and having devices for all my girls, I’m very pleased with the insurance protection, my girls had had plenty of accidents with their devices, if is not lost, stolen or broke, BUT I HAVEN'T HAD ANY PROBLEMS WITH ASURION WHEN IT COMES TO RESOLVING MY ISSUES. Thank you much.. y’all make my life easier..

Very quick and easy. Received the new phone in two days. The new phone came with a new charging cord and a return box with free postage. They did everything they said they would do. The new phone seems to have more options than the old one. I`m very satisfied.

AT&T representatives in the store location were Awesome. Asurion phone reps I had to call were very hard to understand. I had to ask repeatedly, "What did you say?", "Can you please speak slower?" That part was difficult. Plus they (I was switched over twice) insisted I give them a 5 rating at the end of the call to make the process run smoother.

Absolutely great service, Kelsey was the technician today. (11/3/3022) She was courteous, quick with my repairs and just genuinely very nice. It was also great to finally have a women technician! Highly recommend their service to anyone with a phone and I am glad I have it available to my family.

Service was excellent. Staff was courteous and professional! Problem was fixed very quickly. I was very pleased with the service I received. I am thankful I had the insurance on my phone. It has Saved me from having to replace my phone.

My phone had black dot at the top of the phone that was getting bigger. Called to do my claim. Went smooth. Their Representative came down, verified my info, repair went smooth. No problems. Excellent customer service. It also made me aware that if anything happens. I still have limited warranty.

I would like to extend my gratitude for the wonderful customer service I received from the technician. He was very professional and extremely courteous with all of my questions and concerns. He was kind and very patient. He explained everything to me, and left nothing unanswered. I highly recommend him. I also loved the convenience of having the job done at my house. It made it so much easier for me. Should anything happen in the future, I will definitely be using this service!!

I took my phone to Asurion. It took over 6 hours to fix a screen. Somehow my SIM card came up missing. So, I had to go to an AT&T store to get another one. I’ve broken a screen before. It wasn’t this difficult to get fix and definitely wasn’t this slow.

I recently moved into the neighborhood in April 2022 and since then I’ve cracked my phone numerous of times. Going to this location isn’t only convenient but it’s also worth it. When I go there, I know I’m going to get serviced in a timely fashion. I know I’m not dealing with people who have bad attitudes. I know I’m going somewhere that makes me feel like I’m a part of their company! Today I got my phone fixed for the 3rd-4th time I believe and I didn’t even have to say anything. He remembered me! Do you know how dedicated you have to be to your job and customers to even decide to remember them. They are all so pleasant and kind! What a great business! Better than ANY business I’ve ever went to in my life.

I cracked the screen on my Samsung S22 and it would not respond to touch. I went to the local AT&T store in Whitestown, IN where, after examining my phone, Corey advised the screen would need replaced. He checked our account and found we have insurance with Asurion, and helped me go online and file the claim. He then advised where the repair facility was located in West Carmel, IN. I went to store where Z found the claim (only entered an hour earlier), examined my phone, advised he could fix it and had the screen in stock. He gave me a short repair time estimate and when I returned, had my phone repaired and ready to go!! Great service all around. Very satisfied customer!! Thank you!

The sales person told me parts for all my appliances would be covered before I purchased the plan. After paying months of premiums I filed my first claim recently and inquired if parts were covered and was told yes by the Asurion customer service personnel. The technician showed up and said parts for my freezer drawers are not covered and the claim was denied. I was charged a service call of $106.67 for no repairs made. I spent over 1 3/4 hours in getting transferred around from department to department, getting disconnected and speaking with employees that don't have the authority to refund charges. I have cancelled my service in complete and total frustration and as usual these home insurance plans do everything they can to not pay out when you need them! Incredibly frustrating and buyer beware!

Great work, I put in my order, it was fixed the same day. Everything working good, the staff was great, it took about 2 hours. I love that they went out and found a way to fix cracked screens. Great Job Verizon.

Richard was friendly and the service prompt. My daughter phone looks brand new. I would use this service again. Richard is an asset to the company. The store was clean and it smelled really nice. Richard was knowledgeable about other products that are sold in the store.

Went to the Fairlawn Ohio store to fill out a claim/ask for help. Milton was there from Asurion and helped me. He was very kind and helpful. I am a new customer having just moved 6 lines from Verizon (20+ year customer.). I received the phone the next day by FedEx. ATT staff also helped me set up the phone (John). I am very satisfied.

I highly recommend Asurion for phone repairs. The customer service was totally awesome, very sufficient. Replaced my iPhone 11 screen. Now it’s like new and works great. Thank you so much for taking care of my major problem like it was a minor problem to you all. If I ever had a problem with my phone again I would definitely come back to the same place and have them take care of my issues. That’s how comfortable and happy I am for what they done for me.

They came on time and they introduce themselves. They knew what to do, they were knowledgeable. They were respectful. They took their time to explained to me what I needed to know and they clean up what they need to clean up. Told us if we needed anything else to call the company back. They said goodbye and left.

I have six insured devices. Recently I had to replace three of them over about three months. All brand new Apple devices. Damaged or stolen. Every time we received a replacement with a part that wasn’t from Apple and received error messages stating the battery was not Apple. Therefore needed to replace again. Asurion replaces new devices with third generation crap.

I had fell on my behind with my phone in the back of my pocket and cracked the lower left side of the screen. I was not able to access my phone because the touch screen was not working. Had file a claim and For them to come to my house and repair my phone was really convenient for me! I am Extremely satisfied with the service! My phone is now back in service and in great shape!

Did a great job helping me get screen fixed in an efficient way and was able to get it fixed quickly. The online process went smoothly and found it to be fairly easy as well. I am glad I have the coverage through Verizon.

I’m very happy to have Asurion warranty cover my cell phones. I have had several issues with my phones and Asurion has stepped in and resolved my issues. Without Asurion I would have had to purchase several new phones by now.

Chris at 425 Lexington is a true professional and fixed my phone issue. Just an outstanding human Overall :). Really helped me out a lot. He finished quicker than promised and was very patient with me. Please give him a raise!

Had a cracked screen that needed replacing. I filed a claim through AT&T and ended up having to cancel it because the location I was assigned to did not have a replacement screen in stock for my phone. Once I was able to get the new claim confirmed, I called the Asurion store off Poplar in Memphis and they were able to get my phone fixed same day! They were professional, handled the claim with expertise and kindness. I would definitely recommend this UBreakIfix location for all screen repair services!

Phone was fixed in 2hrs and no problems!!! Very quick, informative and easy process. I will definitely use them again. My copay was only $30 so that was a relief as well. I actually took my MAC there as well.

More shops are needed around the island. The service was excellent. It was a fast and accurate service. Everything was very clear at the time of repair until the confirmation of the appointment. It took about an hour maximum and I picked it up and everything in order.

I received excellent service from very sharp individuals who were very friendly and went out of their way to make sure I knew what was going on. The actual service was quick and efficient. I could not ask for more.

Freddy from the West Monroe Louisiana store, on Thomas Rd was very helpful helping me every step of the way! The staff at Samsung gave me a very disappointing experience. If I ever needed help again, I would surely have him help me.