Asurion Reviews

They were friendly and patient with assisting me with my situation. The only thing I would have like was some type of screen protector or film cover for my screen as I brought it in to be fixed. However, I am overall happy with the service I received. They are great!

Process was quick and easy from start to finish. I received my product right on time. My product was secure and protected during shipment. It was also convenient to use the same box and supplies to return the old product.

My granddaughter had lost her phone and I did start the process online but it was a little confusing, anyways I called and was able to talk to this amazing lady named Ashley who was extremely helpful, professional and so kind. She made the experience super great and easy ! Thank you Ashley.

Cracked my phone screen for the first time ever. Called the same night to open a claim and went in the next day to get the screen fixed. Megan was very helpful and friendly. It took an hour to complete but everything was finished and my phone was sanitized and cleaned and I was ready to go. I am so happy that it could get done so quickly and perfectly.

Diligent and professional services are the best words to describe my experience. I've had 3 claims this past year and they replaced my devices with either up-graded, 'new' devices or repaired it like new! By far the Best customer service experience I've ever encountered. Thank you Asurion!

I dropped my phone and cracked the screen. It was fixed as soon as the repair store opened and I could drop my phone off. The process was super easy, and they took care of the problem as soon as possible.

My daughters phone was damaged, screen cracked and not working properly. I dropped off my device at this location per my mobile coverage listing. When I returned two hours later, it was like new again. Terra was extremely polite and kind. I would definitely recommend this place and service.

The technician was very professional and helpful from start to. Very pleasant and informative. All-around great experience. I recommend the technician that help me to anyone needing to get their phone fixed. He was able to show me some features on my phone that I had no idea about. Thanks again.

I came into AT&T with a friend because they needed their cracked screen fixed and I needed the same services. We were greeted and Al who worked on the phone asked if I needed anything and said he could get that done before they closed. It was 5:30 and they are scheduled to close at 6 pm. He fixed my screen in less than 20 min and I was grateful for the awesome customer service and quick fix. Shout out to AL!!

It is the only automative system that I trust and it works very very good. No complaints here. I feel safe with this one. Not only is it fast and safe. If you need extra help, they have extra help with alternative help. And to return your old phone if you have, it is very easy to understand and follow directions.

I would not have Asurion to do nothing different at all. The service and repair guy was amazing! The repair guy took the phone to the repair van. From there the repair of my iPhone 12 Pro Max screen took maybe 30min and cost $29.00 and change. Very easy and convenient. Thanks Asurion.

Krystile was wonderful, handling our claim quickly and efficiently. My grandson was crushed when his Christmas smart phone landed in the toilet, but now he's a happy camper with a replacement! Krystile truly saved the day, was fabulous and made it so easy! I highly recommend this program.

After our device fell in water we couldn’t get it to work again so we filed a claim. We got our new device in 3 days!! We live in Alaska and shopping takes a bit longer for most things, but 3 days was great. We will definitely keep this insurance on our devices!

Dropped my phone today and my screen shattered, I was devastated! Stopped by ATT to see what I could do and thankfully, with my insurance I was able to go to YouBreakIFix and had a new screen in less than an hour and it was completely covered by my insurance! I was very pleased with my experience.

My girlfriend dropped her phone and cracked its screen. After completing the claim online, we took it to the local Asurion repair center, they replaced the screen in the quoted time and it looks like new again. Would recommend Asurion to those looking for repairs.

Had a great experience with an unfortunate incident of breaking my screen. Stephen did an awesome job and was very professional and competent. I would highly recommend him to anyone with a broken phone. I didn’t realize that it could be done that easy.

This protection is worth every penny. Not only is it a great plan, but the people who manage their customer service are phenomenal. It’s rare to have a great experience with customer service anymore, so it’s saying something when you come through the process being delighted. Thank you Andre!

THE ONLY TIME I WOULD FEEL SAFE LEAVING MY PHONE UNLOCKED IN THE HANDS OF A STRANGER... FAST, SIMPLE, EASY... Took less than 2 hours to repair my cracked glass...Upon walking in to the store I was greeted and instantly taken care of...All my questions were answered and I left feeling confident leaving my device UNLOCKED in the hands of STRANGERS.

I wrote her name down and I cannot remember my CSR‘s name but she was exceptional and moved things smoothly and quickly for me. She understood my urgency at the moment and didn’t waste any time. I had been trying to go about it a different way and it took me two days. Oh I got it. Her name was Lisa. She was amazing. Thank you!

Came in for a battery replacement on an older iPhone Xs. They had the battery in stock! Got me a convenient appointment, got me right in and took care of the repair. Reps Theodore and Aubriana were knowledgeable, friendly and informative. Great service and quick turnaround time!

I dropped my iPhone and cracked the screen after speaking to Asurion representative and she told me where I can get my phone fix. I went to the place and had my phone fix in 2 hrs. It was very easy and convenient for me no stress. No hassle. I’m satisfied.

Having a store front that I can take my phone to is genius. So easy to get the service done is amazing. Sooo pleased. The representatives were knowledgeable, friendly, and courteous. Service was fast and had no hassle transaction. I highly recommend using these services if you have the opportunity.

I used a claim through T-Mobile as I pay for device protection and paid the 99 fee to replace my son's iPhone. Sent in the broken one and they claimed they didn't receive it. WHAT. I even called them and confirmed that to them I sent it back. They said I would credit they received it to my account, but that did not happen. I am charged on my BILL. WHAT A NIGHTMARE! I AM LIVID!!!! COMPLAINT NOTHING BUT A NIGHTMARE!

Personally treated like a valued client and could not have asked more of person who our claim nor the gentleman that helped me get my replacement phone back on the network. So very glad I had you folks to interact with and make a lousy situation much better.

From start to finish my experience was seamless. The location was easy to find. Parking was easy. I walked in and received a warm happy to see you type of greeting. Troubleshooting was quick. Was told 90 min my phone screen would be fixed. Came back to pick up my phone. Greeted by a different employee but with the same friendly manner. My phoned looked brand new with the screen replacement! Absolutely no charge for the repair. It was covered 100%! Well worth the insurance! I highly recommend the Chesterfield, MO location and their people working there!

Superb service. It didn't take time to get my phone fixed. I would recommend anyone to use Asurion services because they are the best. I don't know about other electronic devices but they are A-plus in phone repairs. And guess what guys, if they can't fix it, they replace it for you!!!

The tech was on time, friendly and very helpful. I would certainly recommend him to anyone. He came right to my work and had my phone fixed within thirty minutes. He was very knowledgeable and helped me with my broken screen.

I had the opportunity to work with your employee Rebecca today. She was an absolute godsend. She took her time helping me with care and concern. She did everything she could to get my phone repaired in a timely and calming manner. What an asset she is to your company! Thank you for everything Rebecca!

Customer Service Was Excellent, and very timely repair, plus technician was friendly and did a great job! My Asurion insurance is very affordable and gives me a great peace of mind knowing if something would happen to my phone it is very affordable for service and repair!

Phone broke, within 24 hours a tech was at our home and repaired the device. Damion did a fantastic job, was polite, efficient, explained everything. Great job Damion. The website was easy to use and efficient. I would recommend the coverage and plan.

Took my Samsung phone to the AT&T store in Orland Park, IL and the representative Nathan provided excellent service and upon receiving my phone set it up moving all items from old device. Far beyond excellent service. The whole process was easy and simple to follow. Thank you.

My phone was completely broke, I submitted a claim by Monday afternoon and my phone was fixed by the next day. So happy and extremely satisfied. I though I needed a new phone, however, with Asurion, it cost me almost nothing.

I arrived, I was help immediately, they had my name already on their list from when I contacted them on phone. He repaired my phone in 2 hrs. They contacted me 20 minutes before he was done. When he handed my phone to me. He made sure I was satisfied. Great service, highly recommended it.

I have never had such an APPALLING experience with a company in my life! I put in the claim on December 05 2022, and it was only resolved, through much battle, on Jan 26 2023. When the claim was approved, I got an email to phone and set up the service/ pay the deductible. The number I called said it didn't deal with that, (even though that number was in the email). They put me through to another department. That department said, they do not deal with setting up the appointment either, so they put me back to the first number I called. After they did that, I was sent back to the second number again. At that point, I gave up, and decided to email them. No response. (I waited a week and also resent it). Never got any response!

I requested a replacement device for my Galaxy S21 Ultra that had water damage in late Nov. I got a replacement device for a Galaxy S20 instead. Upon realizing this mistake, I called back the same day to request a reshipment in early December. And here is where 3 months of back-and-forth goes by... This would require a book to explain everything that went down after the last 3 months so I'll summarize. I call in, they see the mistake and say they will ship out the right phone. I call back after no phone reshipment or answer for a few weeks, and they say that they didn't receive the previous device, even though someone else said they did. They said a different department didn't recognize it. I called after they finally recognized the phone in late December but now they say that they see the wrong device on file. They say they will make that change.

Within 3 days of reporting phone stolen, AT&T blocked phone and retrieved all my data to new phone without changing my directory or number. I received my new phone within 3 days, I am a longtime member of AT&T, I highly recommend. Get the insurance for your phone immediately, you won’t regret it. MSgt USAF RET.

I had to work with Asurion under the worst circumstances. My aunt's phone had so many viruses that it was nearly impossible to do a data transfer yet they worked with me on three separate occasions for over two hours to work through the challenges I was having with the phone. They not only quickly established that the phone was broken and offered a replacement (which came in upgrades) but also helped this tech-unsavvy niece try and get her 83 year old aunt up and running but also cares enough to go the extra distance with care because she had precious photos of her recently deceased husband in the old phone. The associates I worked with (all three of them) were outstanding in their desire to go above and beyond! I couldn’t be more pleased!

I have filed a claim for a lost device, but Asurion has sent me an RMA box with a return label requesting the return of an iPhone. However, it is not possible to return the phone as it was reported as lost in my claim. I have AT&T Mobile Coverage and Home+ Protection.

I call and done a insurance claim on my son phone and when we got to replacement phone it won't work so took it to AT&T store and the associate told me that the phone was no good!!!! I want never do another insurance claim again with AT&T. They need to make sure their replacement phones are working before sending them out to customers

My daughter broke her phone screen on Sunday. I took it to Asurion by 10:15 on Monday. Phone was fixed by Levi at Asurion by Monday at 2:00. Great prompt service. He was also a very courteous, nice man to talk and work with.

Shredder untouched for 3 months. Didn’t work with first try. Called Asurion Protection plan who transferred me to 5 different people. Each person put me on a long hold. Each person refused to honor my claim.

@Asurion DO NOT USE THIS SERVICE. Asurion tech came out for Dryer repair. Failed to repair dryer, tried to sell us more services (fix one problem first, then we'll talk) & stole our parts. Now they refuse to return parts or fix. SCAM. @SamsungUS isn't helpful. DO NOT BUY SAMSUNG. Check Reddit. Horror stories on buying Samsung. They will not help you if it goes badly, and it will.

I was sold a protection plan against all my tv and household electronic issues that may ever arise. My OLED 55" tv which, is only 3 years old and purchased for around $2700 started having a blue line appear in the screen. Then it became permanent. I called Asurion to set up a claim. I won't' even get into all the issues of setting up a claim. That's a whole different issue. After a week of waiting and calling I was finally told they weren't going to fix my OLED because to send a new one out was too expensive and they usually arrive damaged. Instead, they would send me a check. The first offer was $801. After I was finished laughing, I asked how I go about escalating this decision. I waited another several days then could not get back in touch with asurion's escalation dept. Every time I dialed the number given me, I was disconnected. For two days straight I could not reach them.

I felt you people were fair on explaining everything to me and it was done on in timely matter and I love I got my phone back the same day in only in few hours. Great work to the young lady who did the work at AT&T. Thanks a million.

Experience was fast and easy. The appointment time was a little later than I scheduled but the technician communicated with me on what happened. I appreciate it. Thank you. Phone is fixed now. It took him about 30minutes and he didn’t have to come into the house.

I had to get my front glass replaced. I made a claim at At&T and schedule a date that worked for me and they offered a fast and easy way to accomplish this, they came to my home and it only took 30 minutes which is amazing, I highly recommend the insurance on your plan!! The technician was very quick and respectful. He kept me up to date on his expected arrival the day of the appointment and finished within the approximated time frame.

The technician that came out was literally perfect. He fixed my phone in 20 min. He was great. It's like my phone is brand new. I love his customer service. He was so nice and he came ready to fix my phone and that's just what he did. Thank you att for a great technician.

AT&T has excellent cellular coverage and most of the time a fast over the phone customer service experience. When it comes to filing claims it's so easy and very convenient especially if place online! Therefore, don't hesitate do choose AT&T for your cellular service!

The young man who came to my home was extremely nice, courteous and very professional! He was polite and knowledgeable. For his young age he was genuinely experienced. Thank you for sending him to my home to fix my device.

Was easy and fast to have my cracked screen replaced. Phone looks brand new and works like it did. They did a great job with explaining on what was to be done and checked everything on the phone out to make sure it was all working and then did the same after the repair with the fast repair and the customer service they have. I would use them again and again if I need repairs.

All seemed to go smoothly until I received the replacement device. Came out of the box with a battery problem that makes the phone crash and shut down randomly. I think that would be a long enough of an explanation, but it’s not.

My overall experience surpassed my expectations. I went in with a major problem, thinking that I was going to have to pay for a whole new phone but they suggested a even better solution, they help me with getting my screen fixed. The guy in charge of fixing my screen was amazing, quick, to the point, and polite.

The technician was very professional. He explained everything he going to do. At called me when phone was repair. When got at the store he explained what he did. And explained the warranty of work. If there is problem with phone. Told us call customer service. Top-notch service.

Tech took care of my phone being cracked and screen went pitch black. He stayed in later than his shift causing him needing to push over personal plans to get my phone issue resolved and he did. He is a great person and very professional tech.

I dread dealing with phones in any way and I couldn’t believe how simple this was to set up, and then how prompt and efficient the rep was. Barely needed anything from me and was done in a few minutes. Phone is as good as new now.

Like most people I put out a lot of money for my phone service and insurance and I pay my bills on time so when I have an issue I expect to receive what I’m paying for & great customer service. However when my phone needed repair I did not get great service from the original technician that was assigned to fix my device. Despite me making an appointment days in advance he waited 1 hour before my appt and sent me a text stating he didn’t have the part in stock. WTH!! I took the day off & he waited until the 11th hour to notify me. I ended up going to a local authorized location & they did the repair in less than 1 hour. 5 stars to local authorized deal and 2 NEGATIVE stars to the lazy technician who was to arrive at my location for the repair.

I went to AT&T at 555 Broadway and had the best experience. ** took the time to describe step by step and was very informative and caring so that I knew exactly what would happen and was very attentive to my questions. He told me what time he should be done with phone and was on time. He really took the time and made sure I was satisfied with service. I am going to come back to him for any of my service repairs.

Fast and reliable. Great customer service. Very friendly. Always handled the request officially and very structural. Very reliable. Very high point of customer service and great feedback. Always called me back when I needed them to. They provide the best of the best.

I came in with a glitch on my Androids LDS screen. The staff member was able to identify the issue immediately and propose a solution. The screen and screen protector were replaced within 2 hours. The staff was friendly and knowledgeable!

My technician was professional, kind, and took great care of me. My phone is my lifeline, my job requires me to be on my phone all the time. My screen had broken and I could not use the phone and he fixed my phone in less than an hour, and was so incredibly nice. I appreciate him and his attention to my needs. Best experience ever!!! Please let him know how pleased I was with his service. Hendersonville AT&T Store.

The process was done quick, fast, and right. Repair person was very polite and courteous! I’m very big on customer service and I love a five-star on hospitality and the fact that he called and came to me to repair saved me a lot of time and I’m A HaPPY customer, still! 5 Stars.

The experience was awesome. Pro-Tech Repair Expert, Ellie, and Associate, Adrianne, made a very difficult situation so wonderful. They were helpful, very friendly and kind. I am from far away, out of town traveling and broke my cell screen. By the end of a short while, the screen, housing, and battery were replaced and I was ready go! What a relief to have come across such a great crew! Thank you.

My iPhone 12 screen was cracked and needed to be replaced. I made a claim same day and was able to be fit into an appointment slot. The service was fast and easy. My repair guy was kind and helpful. I would recommend this service to anyone needing a screen replacement.

Very fast my Galaxy s21 ultra screen replacement. My text was super faster and good work, good communication and very polite about the job. Thanks. Guys change my screen and now my phone looks like new. Very fast steps for the claim form.

Easy as getting a snack. Agent came within agreed time. Handed phone and he replaced battery and ran a check of phone. My IPhone seems to work better and I can tell battery life is much better. Thanks Asurion for the fast and good job. Well done.

Broke my new iPhone 14 pro max, called Asurion and they filed a claim for me. The claim was done in a couple hours and I got my new iPhone the next day. AT&T has been great to me for the 9 months I’ve been with them. Thanks for everything!

My daughter cracked her phone screen and after filing a claim I was directed to my nearest AT&T store. The phone was fixed in 10 minutes. It was simple and quick. I was very happy with the process and the results. Her phone is like new again.

Very pleased with the professional and kind service offered to me. The team is very knowledgeable and secure my account so no one can get to it. After finding my information and confirming my account the delivery was placed and sent promptly. I received my replacement in the next 2 days which was very quick to me. Thank you for your excellent service.

Great service when I call concerning my service. I receive great service in help resolving any questions regarding my service or device. When I call there’s not a long hold time for someone to answer your call. Great Service!!!!

The young man doing the repair was very professional. He called to let us know when he'd be here, explained the process very clearly after he arrived and completed everything quickly! We never had any questions because he explained everything so well.

As a professor in technology working in K-12, I was very pleased with the customer service and her willingness to explain every step of the process. The service was done in an hour and I was returned a flawless phone.

I had the pleasure of meeting Travis to fix my phone. He was so kind and very informative during the process of fixing my phone. He did a great job and I am very satisfied with the services he provided.

They fixed my broken screen super fast and the phone was sealed in place like nothing had happened. Loved the Job specially the claim process. It was fast and easy. They even called to set up an appointment to make sure my service was going to be done right on time. Isabella called to set everything up. Thank you.

They made replacing my phone easy. I would recommend everyone to get insurance with them. They're one of the top insurance companies that I know of and they protect your account. Thanks. I really appreciate cause I need my phone.

Great place and fast service. Customer service was amazing and I like how the repair was done less than 1 hour and I received a text when my device was ready. They answered all my questions and gave me quotes on another device that needs repair.

David at the ATT store was very helpful in getting me the contact information I needed to start my claim. Was very pleased with the quickness of taking care of my broken phone. Technician came to my house and was very knowledgeable. Thank you.

When I had an issue with my first replacement phone Asurion went above and beyond to resolve the issue. They had another phone at my house delivered by a representative who made sure the phone was activated properly. I am very satisfied with this service and their representative's knowledge and assistance.

My tech Nick was AWESOME!!! He set expectations and exceeded them!!!! He was the best. Nick was not only on time. He was even early which was even better and the best thing was that he got my shattered screen and frame of my phone fixed in 15 minutes.

It took 5 days plus for them to approve my claim. The worst customer service experience ever. I was hung up on. I was told that I would get a replacement and then the claim will get denied. The customer service people were not familiar with their at all.

I came in for a screen repair on 1/20/2023 and the Asurion representative at the West End location was great! Quick and easy! I would recommend getting the insurance plan on your lines! $29 for a screen repair. You can’t beat that! Thank you so much!

Very friendly staff at the Wake Forest location. I had a terrible experience at the Oberlin Rd location. Wake Forest made sure I had a great experience from the phone call until the pick up off my device pickup. I will definitely recommend this service and especially this location to friends and family!

K was the greatest and most helpful employee I have dealt with at AT&T. Fixed my problem quickly and was very nice and polite. She had all the qualities that AT&T should be striving for. She didn't make me feel dumb or talk down to me like most of their employees do. She was awesome to deal with from the moment I spoke to her on the phone in the morning till the time she fixed my screen and made my day.

Home repair service was so quick and easy! They come to your door verify your phone then repair the phone in their vehicle while you are still in the comfort of your home. Would definitely suggest this type of coverage for everyone.

Kyle was professional and timely. You will be fortunate to have him show up to do your repair. A+++++. Screen looks and performs like new! Total repair took about twenty five minutes and my phone looks like new! Highly recommend!

I went to AT&T today due to my phone being dropped by another person completely shattering the screen and causing my phone to be unusable. I was so upset and not sure if anything could be done to fix it. So I went to att and as soon as I walked into the store I was greeted by a employee with a smile and he quickly took my phone to the tech to see about fixing it.

I have been on the phone with ATT and Asurion for the past few hours and neither is taking ownership for this issue. I filled an insurance claim with Asurion and was sent a refurbished phone, upon setting up this new device I began getting spam calls, text and notifications not from SMS/Messaging and locking my phone, then having to hard reset, from what TWO reps have said it's MALWARE and I have to go to a location to have my phone repaired and pay or I can upgrade and trade in my device. This is not at all acceptable as a long time ATT customer with 4 lines, 2 ipads, 4 watches and TV/Internet services. ATT/Asurion were quick to take payments and not will to help.

The gentleman at the AT&T store in Bay Plaza Shopping center in Bronx, NY was so helpful. I called ahead and he assured the parts were available for my device. When I arrived he was ready for me and it only took about 20 minutes! He was very kind and explained everything!

I had an awesome experience. I wish they had on site techs to fix your phone back then. I remember you had to send your phones in for the phone carriers to consider if your phone could be fixed. Thank you Nikki from the AT&T Cottman Avenue store.

My tech Larry was super professional, efficient and polite, he resolved my issue in a timely fashion and was very knowledgeable. The service he provided was EXCELLENT! I love that my phone was ready within the timetable given, and he also let gave me information in regards to my protection that I was unaware of!

This is the 2nd time I've used Asurion, both times excellent coverage and fast replacement, well worth the monthly charge. 1 replacement was a faulty battery the 2nd I had filled the memory area in the phone. They replaced it with an upgraded reconditioned phone, that works just fine. I would recommend them to all phone users. Thanks for the great service.

My experience was great. My phone screen was cracked and I was very upset. I was sent to AT&T in King of Prussia where I met Angel my expert and he was great. He was very friendly and professional. He got me in and out. Thanks Angel.

Had a cracked screen, took it to a nearby shop, it took them a couple hours and everything was done. The job looked great and was done professionally. Staff were super nice and handled the problem effortlessly. Nothing to improve on A+ experience.

The technician communicated quite well, letting me know he would be a little bit later within the two hour time frame I was given. Most companies show up when they show up, with no notice or empathy for the customer. Once he arrived, he came to the front door to get the iPhone that needed repair. He was so friendly and professional! He took the phone to his van to repair, which only took about 20 minutes. The phone looks perfect and I was extremely pleased with the entire experience. So convenient!

Wife’s phone had a cracked screen. Took to ATT store which had a repair department. It was a drop in without an appointment. Kyle was very helpful, friendly and efficient. Quality of the repairs was excellent. The repaired screen was ready to pick up within an hour.

I have used Asurion 4 times over the years and couldn't be happier with the service. 2 phone replacements and 2 phone repairs. The repairs are done at my home. The techs are friendly and do quality work! Thank you!

The process to determine the course of action for my damaged screen and get it fixed same day was so incredibly fast and easy. I was thoroughly expecting to be days without a phone and to go wait in line at a store. They had my Google Pixel 6 screen in stock and turned it around same day. I know that maybe doesn't always happen, but for how easy it was, I would've even waited another day. You don't think of insurance claims as a pleasant experience, but both of my interactions with Asurion have been excellent.

Broke my phone screen last night. The claim was so easy to do and the process was so quick. I had my phone back the same day within an hour! Only downside I wish more locations were available near me. Wasn’t too bad as the location I went to was near work, had it not been for that I would have really needed to go out of my way.

I don’t know what I’ll do without ASURION. They have help me and my family many many times with replacement phones. Yes there a fee but it beats paying full price on a phone. I would definitely recommend this to family and friends to always have a protection plan for all devices. It’s so easy to get and it’s affordable. Thank you ASURION.

The repair tech knew exactly what was wrong with my phone. The repair took less than 20 minutes and several parts were upgraded. I'm an extremely pleased and satisfied with the service. Any other issues that I may have, I am immediately contacting the repair facility. Thank you.

The technician showed up within the estimated time frame and was cordial and respectful. He fixed the issue timely. Technician also communicated with me throughout the morning to keep me aware of the estimated arrival time. He also took precautions by sanitizing his hands and equipment prior to handling the phone.

So I lost my phone and apply for claim. Today is my 16th day without phone. According to company’s policy it take only 24 hours. I call them every single day and they told me to fill same thing again and again. Some of the representatives are really bad. Don’t know how to deal with customers. Never ever gonna take this insurance company again and I definitely suggest my friends and family not to take this insurance. I pay for insurance almost 1 year and I am happy to buy new phone rather than wasting my time with them. Really bad experience.

Amazing great service great work! From the time I made my claim it only took 16 hours to have my phone back. My screen was cracked and they had someone out to fix the next day at my house. The price couldn't have been better because of the protection plan I had. Thank you so much for getting me back on track.

I received excellent customer service during the service process of getting my daughter’s phone repaired in the store. Camp Creek location is who I would recommend anyone to go to for their service needs. I went in late Saturday and the gentleman helped walked me through how to pull up the claim I had started and helped me finished it. And then explained how the process would work and their hours of service for me to return the next day!!! The technician Janet was very thorough and again explained each step of the process as she completed it!!! Highly recommend the Camp Creek store!

Elias the Asurion tech came out to my home and serviced my cracked iPhone screen super fast. He was very professional and knowledgeable about the procedure! Was in and out in 20 minutes. He took his time to explain what he did and the warranty the screen has. I am very happy with the service and the price I paid. The techs here at this location really do go above and beyond what other cell phone stores don’t do. Thanks again Elias. Will come back again for any cell phone need. You deserve a raise for the service you give!

I’m very pleased for their quick service to repair my Apple cell phone. I’m having laptop computer problems. I had discussion with their technician. He explained to me the process. It made me decide to bring my laptop for repair.

Very happy with my mobile insurance Asurion. They’re there for you when you need them. Prompt, fast and friendly. I wouldn’t want any other company to insure my devices. You won’t be disappointed with Asurion! Five stars to them and all the Asurion family! ⭐️⭐️⭐️⭐️⭐️

I had to have my Samsung Galaxy Z Fold 4 replaced due to some damage to the screen. This transaction was the easiest I have had in 15 years of service! Thank you Asurion! If I ever go to another carrier, I will make sure they have your company for device protection!

This appointment was so easy to schedule and I got in within a couple of days. The technician was so kind! He worked from his vehicle and was done in 20 minutes. I had no idea how easy this process could be.

Great customer service. The service representative is completely aware of all aspects of our coverage and addressed our needs right away. Fast and friendly service. Thank you so very much! Keep up the great job. I recommend this service to anyone who needs help with their coverage.

Kevin the technician was able to fix my phone in less than an hour without having to replace it. Very impressed with the attentiveness provided at this att store. Wait time very short. Was able to leave store with assurance of being contacted when phone was repaired which took less than an hour.

Excellent protection for my mobile phone! Can’t argue how smooth it all went! Technician was fast and awesome along with the operator who guided me to set the appointment up! It was a great experience for a service I was glad to have!

The technician was above any expectation I could have wished for in repairing my AT&T cell phone! With kindness, patience and consummate professionalism…my busted screen was repaired and returned to me as good as New and within an hour! I would highly recommend!

Got my phone the next business day with FedEx Express and was pleased. Lady that helped me was super nice and made sure I was satisfied. Knowledgeable and fast quick service. I'm loving my new phone. Most all the important stuff got transferred. Be sure to back up and sync.

Very helpful and polite when he arrived at our apartment. He also was quick about replacing the screen and did an amazing job. Very nice. I’ve never had a problem with ATT. I would recommend them. I love how they try and get you good deals on products.

I just wanted to put out a huge shout out to the team in Midwest City Oklahoma who helped me with my phone yesterday! You guys are the best! I even got some discounts on the things I needed! I highly recommend the liquid glass on your phone. So clear and bubble free!!! The team there really care. ❤

Getting my screen repaired could not have been easier... It was super easy to schedule and really convenient. My service tech Brian called to let me know he was on the way, was on time, really friendly and took care of my phone repairs. I highly recommend Brian.

The tech that came to me was beyond friendly and knowledgeable. The service was so quick and easy. My screen was cracked. Now it’s completely fixed. I have no complaints at all. My experience turned from an irritating one to simply amazing.

Would have been 5 star but I couldn't get into my email so couldn't get any updates so just kept calling them to figure it out. Even though I factory reset my phone I guess I forgot to log out of my email. Not their fault but definitely something to remember.

I was out of town when my phone stopped charging. When I called and explained my problem, I had a new phone in two days. Very satisfied with the service that was provided. I didn't think they would send it to different address, but they did.

** was very helpful in the entire process of getting my phone repaired. I would definitely recommend others to go to Asurion for their cell phone repairs and much more in repairs of their cellular phone. The location for the repairs was close to home right in Hamden. 2100 Dixwell ave Hamden Ct.

Hollie was extremely helpful. Made everything SO easy and she was an absolute sweetheart! I would definitely recommend her to anyone looking to get their devices fixed. She literally worked my schedule and met me where I needed to and fixed my iPhone in less than 20 minutes. So impressed.

Quick and easy. Very professional. That’s why I have AT&T as my provider. Hands down. Two thumbs up. Thanks. I’ve had these guys since day one and can’t think of any time there has been a problem. My phone would not charge and I stopped in to AT&T. Within 2days I had my phone and went back down there to set my phone up. They stayed late to change things over and all my things were t changed over to my new phone

I wish I remember the gentleman’s name, he came to my office instead of me having to go in, the whole process was about 30 mins and he gave me my phone back good as new as it wasn’t charging very well and the screen was turning different colors..He fixed it right away and made sure I was aware of what was going on in complete detail..HIGHLY recommend.

Chris friendly, professional, Excellent service with no hassle. Resolved my issues ASAP. Chris calmed my nerves and I received my husband's phone the next day. Being he was no longer working, needed it ASAP for work, personal and emergency calls. Professional, friendly, EXCELLENT. Mission Accomplished.

Asurion representative offered us the AT&T home protection plan and we declined and he still continued and added service without authorization. Representative refused to help us remove it, told us to call customer service to get it removed and did not even apologize.

Best in the business. I recommend this company to handle your cellphone needs. They are quick, professional, and easy to deal with and their work is topnotch. They made my cell look brand new in less than a hour. I was amazed with the results.

The service to me was excellent. The only problem I had was that they kept it overnight, and I did not get a call to give me a status update on my phone like they had did Monday before close. The associates were very friendly, professional, and did a superb job replacing the screen on my phone.

Phone dropped had a green line: was fixed within 20 mins or sooner: with the option to drop off the phone or to have a professional come is convenient: I would recommend the insurance because with these phones we never know the issues that arise abruptly: the professional was kind, friendly and fast.

Was impressed with the process when I called At&t and how the insurance was handled. Their hours were flexible and did not realize how convenient the locations were. They never thought process would be so fast. So important to have the insurance.

Asurion is the best. AT&T play games with good customers. Apple's a robber. You buy this overprice defective stuff and they overcharge to get it fix. This the second I had a issue with a iPhone 13 Pro and my mom's was with AT&T when it was called Ma Bell. Wasn't no computers and all this overprice stuff and when she passed away in 2015. I took the account over, and I’ve one deal with them. But thanks for Asurion or this wouldn’t be worth dealing with!

Really enjoyed talking to the representatives they were very knowledgeable and helpful! To our needs. I’m just grateful that I purchased this warranty although it wasn’t anything we did. Phone was defected. Will continue to carry this coverage and also recommend to family and friends.

Overall the lease that I received my replacement quickly, however, was disappointed that the product and pieces was thrown in the box and not neatly place in the box cut out that protects it during transport. Also, website is extremely user friendly and even the a person who is not tech savvy could use it.

The customer service rep was very helpful. I told him the issue that l was having with my phone, and he told me exactly what to do. He was very patient with me, and extremely kind. Within 2 days l had a replacement phone! Thanks Asurion.

They were supposed to bring me a new phone, but they never did. I made two different appointments with the person to bring out my phone and look everything up for me and they canceled the times and I ended up having to order it and it took another four more days.

I had a cracked screen and now it’s great! This service was very helpful and useful. I will be sure to recommend this service to as many people as possible. I will be yawing this service for another issue I’m having with my phone and I have no worries that I will be taken care of.

I lost my phone the same day that my husband broke his phone. We attempted to do the first claim on his phone, but we couldn't see anything on the left half of his phone screen. So we were unable to correctly type anything on his phone. So we tried to do it a few more times and didn't hear anything back. We called today and said that they wouldn't approve it because "suspicious activity" but won't tell me the details even though it was my account. Waste of money and do not recommend.

The experience of having the Tech coming to the house was absolutely amazing and had it fixed in no time, thanks! Just the ease of knowing that we didn't have to leave the house and the quickness of how soon they came out after calling was great!

Very convenient insurance for devices, fast and easy to claim and get your device to fix. I do everything from my phone and was very easy to do. The deductible was very cheap and my phone is fix and look like a new phone.

This was the first mobile repair I've ever had. The appointment was scheduled immediately. The technician came to my home as scheduled and performed an excellent repair within half hour of arrival. I am thankful to have had the coverage and the benefit of a mobile transaction. Asurion has definitely stepped up their game in terms of repair options. I've had cellphone insurance for a number of years and this was by far the best outcome.

Att in St. Peter’s was fantastic!! Took my phone in for a repair on the front screen and they said it would take an hour to repair received a text message saying it was ready for pick up 25 minutes later!! The staff was friendly and knowledgeable!!

My phone was submerged in water. I started a claim online and completed in less than 5 minutes. My replacement phone was sent to me in less than a week. Easy and painless! Thank you Asurion! I will never give up this insurance.

I had a cracked screen, they got to me quickly and took care of everything. I was worried about the time frame I had picked, but the representative called me and made sure of the time that would work for both of us.

Ultra easy website to schedule repairs at locations of our choosing. We received stellar services. Nice and polite people. Great technicians performed perfect, rapid, and quality repairs on the device. Great communications from company. We absolutely recommend this service plan and repair company with the utmost sincerity.

All of the employees at this location were very friendly and accommodating. The screen repair on my iPhone was estimated to take about an hour and when I returned about 75 minutes later, after hitting some shops, it was ready to go! I did purchase a screen protector from the store and they installed it for me which was great, I’m very bad at those things. Overall, I was very impressed with the customer service at this location.

I drop my phone face down and got a little crack on the screen. Used AT&T app to pit a claim. Called the service provider (uBreakiFix) and they were waiting for my call. In record 30 min my phone had a new screen. Very Good service!!!!

I love the way I was able to have this resolved without any issues quick and efficient. I am very satisfied with the customer service and the fees was very minimal. Please never stop with these great services you offer.

The representative was running behind so he called me to tell me that he would be at my house at a certain time. Thank you so much for his ability and understanding of my situation was. He also made sure that I was able to use my device and that if I would recommend him to others.

I broke the glass on my new iPhone and had decided to just live with it but was convinced that it should have it fixed because it was still under warranty. The young man came to the door, took it to his truck and repaired it. In 15 min. I had my phone back in perfect condition. I recommend Asurion totally. And the charge was minimal, which was on my next Bill. Totally, No Pain, process!

Cracked screen repair. Easy claim filing. Repair was set up and the repair was completed in the time it was promised. The cost of the repair was minimal and will be reflected on my next billing cycle. I would recommend this service in the event that you experience a breakdown with your phone.

My front screen was cracked. The tech guy came, picked up my phone, told me 20 or 30 minutes he’ll be done with my phone and he was right. I’m satisfied with with this service. The tech guy was nice. Made me feel confident about my phone being fixed.

My experience with AT&T has been... hit and miss. But my interaction once on the Asurion side was awesome. Met with... Perry I believe his name was? Guy out of the JFK AT&T location in Fort Collins. Super super friendly, knowledgeable, and just made the process a breeze. Explained the process, set realistic expectations, and was very polite. Gave me a call when it was done, and I came to pick it up same day. Beyond happy with his service, genuinely couldn't have asked for better.

My experience at the Lakewood Mall CA location could not have gone better than it did, the customer service agent who meet me at the door and turned me over to the repair technician was very helpful. The repair technician was super professional and knowledgeable, he know he or his fellow technicians could fix my phone. They did an awesome job and would highly recommend them and having this protection for your phone.

Sandra is a very knowledgeable young lady when it comes to the phone. I really really appreciate her fixing my phone. Thank you Sandra all your help. I really appreciate you fixing my phone. Thank you. The young man that take your name down when you come into AT&T he also was a very kind young man and I appreciate him helping me and they also was another young lady there. I cannot remember her name. She was also very helpful.

As a long time AT&T customer. I experienced excellent service at the AT&T store in Yukon Oklahoma. While working away from my home in Tx. My phone was damaged while working. The service and repair by the Yukon Team was fast and easy. I appreciate their service and support. Thank you, sincerely John C.

Please do yourself a favor and don't waste money and energy on them! Better to buy off your insurance separately than dealing with these people! They are so slow and not helpful in replacements. Also they charge you extra on your account if you don't pay attention!

I was well taken care of, my phone was there next day! I mailed my old phone to you as well! I really sent my old phone back to you! The sales lady took good care of me & my needs! It was really a stress-free experience!

There was an authorized repair place so close to my house. The tech was so knowledgeable. I was worried about the cost and it ended up needing just a screen repair. It was beyond my expectation, turning an unpleasant situation (I was so upset when my phone broke) into a wonderful experience (phone fixed a few hours after my appointment). My phone was broken at night, I was able to make an appointment on the same night. Schedule for next morning. I can’t thank you enough!!!!

My tech went above and beyond! Getting my phone fixed was easier and faster than I ever imagined, and the customer service is amazing. I don’t usually leave reviews but the guy that come out was just spectacular, he even waited for me to get home from work! I couldn’t have asked for a better experience.

I stopped in with a cracked screen with black dots all over, I was immediately greeted and was directed towards Milton, the expert we worked with. He was able to fix my screen perfectly and he even finished it 20 minutes early, which was a compliment to how kind and welcoming Milton was. I heavily recommend this store and Milton.

The wait time for a repair was extremely long (2hours). The technicians never kept us updated nor cared of us to wait for 2 hours. They definitely need to come up with a better system for repairing phones. Please feel free to contact me either via email or cell phone. I strongly would appreciate your concerns. Just for the record it’s not the first time I’m at that location.

Upon seeking insurance coverage on a broken item it was very easy and fast. The associates were very helpful and knowledgeable. The return time on product was very reasonable. The only thing better would have been to have product in store for an even better experience.

Wisest thing to do when purchasing a phone. I always advice all my sons, daughters and grandkids to always buy insurance when purchasing a phone, and tell them it’s great protection for them and their money they are investing. Advice them always to be wise in all they do so as to protect themselves.

100% satisfied. To make the claim was easy even after I made a mistake it was easy and the staff was great at fixing the problem. Then the help for installation was AMAZING. They hand delivered and then got the phone up and running.

Have a REPLACEMENT warranty for my generator. Finally can't get someone to fix it anymore, so was told they'd be replacing it. Their "shopper" found a DuroMax for $1280 (supposedly includes delivery, install and removal of my current generator...in their universe, not mine!). That's all they'll give me, even though my contract says I should get $1500. I have 18 months left on my contract, but if I buy the DuroMax, they won't cover it. Any other replacement they WOULD cover is over $3000. Figure that out! They are SCAMMERS!

Was very easy to find the repair place, the guys were very nice and helpful. Took about 55 min to fix my screen. Was a nice experience for once when dealing with phone issues. It was nice to be able to take my phone to a place to get fixed and not have to wait to mail it in.

Very short wait for the call, tech was very knowledgeable and understood my issue. Quick to diagnose over the phone, quick to set up an appointment. Tech home visit was very polite and knowledgeable. She was prompt, and precise with her craft. Had a new screen on my phone in just a couple minutes. This is my second time with this process and both times were outstanding!!

I felt the entire process was seamless and easy. Time of booking the claim, quickness and attention to communication of where and when I wanted the device repaired. The technician professional and quick response in completed efficiently and I am back up and running. Nice work!

The repair agent, Derek, was awesome! He kept in touch during the time he was waiting on the part for my phone. He is a great employee!! You should give him a raise!!!! The AT&T store in Eureka is worthless! One of the employees there actually told us we could leave!! I will never go in there again!! That’s why I was so impressed with Derek!!

I had a cracked screen. I was able to schedule an appointment for the next day. The provider came early, which was even better, and called ahead of time! They were able to complete the repair in 20 minutes. It only cost me $30! It was perfect!

The technician texted before she came out to confirm my appointment the day before. She reached out to me the day of the appointment and gave me the ETA. She was on time and the replacement didn’t take long. She was very courteous and professional! I would definitely recommend the service to anyone.

I had my screen replaced in my Samsung FE 20 using the insurance purchased with our phones at AT&T. The entire process was easy from the scheduling process to the repair, in just a few days. The technician was great, my phone is perfect again.

I've always had Asurion insurance no matter who my service provider is, and they have always done a great job repairing or if necessary sending a new phone as quickly as possible. I am pleased with the service and the process of submitting my claim was very easy. I will definitely recommend this company for cell phone protection.

Beware of Asurion. I'm on day 6-7 of trying to get my approved "overnight" replacement. Their intermediary phone shipper forgot my name AND full address on the shipping label, and Asurion says they are “prohibited” from contacting the intermediary at all until FedEx marks the pack as unclaimed. They told me I have to "reject" the package, which is a bit hard if it doesn't list my name or address anywhere. CS person was very nice/prompt but operationally this is the worst experience I've had with a company. I couldn't even find out what the issue with the package was until I reached someone via FedEx's twitter, because Asurion confirmed TWICE that the package listed my name and correct address.

Overall amazing experience! The tech was knowledgeable and able to complete the repair quickly and professionally. I was very happy with the results and would highly recommend them for service in the future. Thank you Asurion for saving the day!

I had a great experience with this company. They were super quick and professional. I’d highly recommend them to anyone with I phone problems. The staff was so friendly and they made sure to get my phone fixed asap. If I would have known that it would be that easy I would have done it earlier!

Kevin from ATT Denton TX was very knowledgeable and helpful. I had the black screen of death on my device I dropped and assured me it was an easy fix after looking at it. Thank you for all your help. I’d highly recommend him if you need your phone fixed. Thanks!

My room is extremely professional and took my problem is a serious matter, and gave us the best advice. She definitely exceeded our expectations giving the situation. Clean work environment and professional/well mannered. She called us in advance to make an appointment, gave us the certainty that we will be help today. And went straight into work. She was just flat out amazing

My screen on my phone broke on Christmas and I had to file a claim with AT&T to get it fixed. We took it down to ubreakitIfix in Puyallup Wa and the guy that worked there was super nice and helpful. When I explained to him I need my phone for work he got it done ASAP. They closed at 7 pm and he called me at 6:55 pm to let me know it was done and he waited around until I got down there to pick it up. My phone works like it's a brand-new phone. They are super nice and fast. Highly recommend them.

Adrian was able to fix my cracked screen With time to spare!! He was very knowledgeable and answered all of my questions and even replaced the battery! He gave me some helpful tips on care and maintenance and was extremely professional. He is going to be my go-to guy in the new furniture, thank you for your all of your help!

The service is outstanding, the technician came to my house to fixed my damaged device, unfortunately he couldn’t fixed it, but he contacted customer service and before he left my driveway Asurion sent me a email already with the solution!!!! PS. The technician was so polite and very knowledgeable. OUTSTANDING!!!!

He helped me get the claim through and send me a new phone and it was very excellent help. Thank you so much. It was very lovely to have an amazing person help me with something I really needed help with and now I am more than happy.

Thank you Sierra Vista Asurion, Cody rocked our phones out quick and we are greatly appreciated by his efforts. Well done amigo, just in the nick of time they fixed our phones before Christmas and we went to see family with unscathed faces. Thanks again.

Asurion insurance claim was super easy to use and very convenient. I set up a time and the technician came to my house. Made the repair and was in and out in 30 minutes. Highly recommended!!!! I would use this service on every phone I have over AppleCare.

I have to say that Brian from the Rockaway, NJ store did a fantastic job. He explained everything clearly, did a great job on my screen replacement and he stayed a little past closing time to finish my phone so that I could pick up that night. I'm extremely appreciative of his attention to detail and customer service. Thank you.

My wife had her I phone 12 pro max repaired on Saturday I had my galaxy s10+ repaired Monday. Both broken front screens. Both were repaired at our home by the most honest and nicest technician ever! Same technician did both phones and put screen protectors back on (because we had them on but the screen still broke). Both phones work flawless and the screens are clearer than we remember. 10 out of 10 service. I would highly recommend. We live in a very rural part of Tennessee so home service was amazing to have.

Our phone screen was cracked and we were just going to request a screen replacement, but we were sent a brand new phone. It arrived within 24 hours of order and driver emailed us a picture of box that had been placed on our back porch. We really appreciate the extra effort the driver put into our delivery!

On point, good service with the technician in the Att store in Escondido. Fast service. Explain everything and clear. Very helpful. Best experience I had with an Asurion technician at the store on Auto Parkway from Escondido California. Would recommend a friend to go to this particular store. Did not wait no more than 10 minutes.

They went above and beyond I really appreciate them so very much. The manager stayed after closing to make sure that my daughter phone was finished and done the right way. I thought that she had done everything that they said to do. And she didn’t so they did everything for us.

The phone repair tech was knowledgeable and professional. Phone looked like new when it was returned. This was a easy process and thank you for fixing my phone. The tech made sure the work was exquisite. This whole process was painless.

Easy and fast coverage. I love this insurance service. I got my iphone by coverage within two day. I refer everyone to take insurance of your iphone. I got silver one from coverage but I bought green colour from at&t.

What a wonderful surprise to have someone come to my place, phone me that he was ready to make the season bright with a new iPhone screen in less than 10 minutes. Bless Asurion for sending Eli who was cheerful, confident, and skilled.

I was nervous to go in and try to get my phone fixed but Bimala was extremely helpful and approachable when dealing with fixing my phone. She made it easy to get done and enjoyable at the same time! My phone looks better than ever too! Thank you for your help!

Excellent, Courteous, Prompt and Professional Service. The representative at Asurion was extremely knowledgeable of her job. She had patience and great customer service was provided. She represented Asurion well and understood, attentive and satisfied the customer need. Customer care and support were exhibited throughout the call. Customer was pleased at the conclusion of the service call. All requests were carried out in a timely manner.

It was the best customer experience ever. Starting the process until the end I was delighted. I definitely recommend to family and friends. I never thought it will be so easy. My phone it was fixed less than 24 hours. Thank you so much. Excellent service.

Did a claim, cost 250, got a refurbished replacement. Didn't last 1 month and the screen cracked while putting a screen protector on it. Used it until screen started turning green and had to pay another 250 and get another replacement. With that being said everything else as far as filing and use of Asurion is easy to figure out and do would be 5 stars if it didn't cost me 500 in deductible in 2 months' time so close to Christmas

The entire process was easy from the call to start the process and submit ticket. Once I took my phone to repair. The staff had already all pertaining information, explain process and service was fast. Keep the great work you guys are doing and Thank you.

Screen was cracked. We created claim online. It was nice and easy and convenient. We took the phone to the nearest location. UBREAKIFIX process was nice and easy too. I will strongly recommend this service and protection plan to everyone.

The Asurion rep was knowledgeable and polite - despite being very busy. My device was ready for pickup at the promised time (approx 3hrs.) & is working smoothly again. 1240 S. Canal in Chicago was a long drive for me but the service was great!

Generally going through insurance on any product is always a hassle and aggravating! With Asurion it was very simple, and easy to navigate! I cracked my screen on my Galaxy phone, and I was able to do a claim via the internet. It only took me 5 minutes to complete! It even gave me an option to have them come to my location to fix the phone screen, although I went to the go to location option. They gave me a list of locations near me that was able to make the fix, so I gave them a call.

Dara ** was so thorough and on time. By him delivering the device and making sure I knew it was set up properly took off so much stress and I was able to immediately operate and clear stuff I didn’t even realize was slowing it down.