Asurion Reviews

I was really busy this day because I was working from home. But the technician was efficient and very professional! The installation was smooth, and he meticulously ensured everything functioned perfectly. The process was hassle-free, and I'm delighted with the outcome. I highly recommend him or Asurion for anyone seeking reliable service!

I called to request the repair of my laptop, she was very helpful and sent me the label for UPS. I sent the computer and three days later it came back repaired and no charge. Great service. I am very pleased that Staples uses Asurion for their customer computer repairs.

I had a problem that I didn’t think could be solved and Asurion’s representative was great in solving it quickly and expertly. I’m sure glad I’ve signed up for Asurion if I have any more problems, I’m sure my issues will be professionally addressed and solved. Thanks again for the help.

Easiest experience as far as setting up a service call. Service was fast and the technician was very knowable. The technician was very respectful as far as his cleaning up after himself and my schedule. I would highly recommend Asurion to my family and friends. Never has an issue with them.

The agent was super friendly and energetic, a good trait to have especially when we’re calling in with our frustrations to get our claims resolved. The process was easy to navigate and their claim resolution was expedient. I’ll def recommend the AT&T home protection to anyone trying to add a peace of mind to their electronics at home.

I've been with Asurion for thirteen plus years and I've never been disappointed in their service. They have replaced phones, sent technicians out to my home or job to repair phone screens and now they are replacing a TV with my home equipment protection plan. I recommend Asurion to anyone. They are the best!

The Technician, Justin, immediately knew the problem with my dishwasher and resolved it. He was professional, personable, and knowledgable, obviously well trained and likes his work. He was easy to communicate with on time of arrival an updates to that and I'd request him if I have need again. Thanks Justin!

My refrigerator stopped working so I contacted Home Depot about my protection plan and they hooked me up with Asurion which was the protection plan provider. The phone tech did a great job and walked me through the process. He set up the appointment for me and sent me the form to request reimbursement for lost food. The tech that came out to repair my did a great job too and fixed my refrigerator during the visit. I was very happy with Asurion's service.

Very easy to use and give me a few options to choose. I use it before about four times with the TV, office chairs and cellphones. Asurion is always easy, less hassle with a small deductible or no deductible. They are the best and able to received my products quickly. I am always happy with their service. They are the best.

Great service. I love this protection plan, It very easy to use and they work with you right away. They solve my problem with my television, you should try this home protection plan with your phone provider. They are number one to me. There no better home protection plan I don’t think it is.

The absolute best extended warranty you can buy. Purchased through Amazon along with the product. Claim was handled online in a few minutes. Extended original warranty by 3 years. It is the only way to insure your product will have the coverage you need. Purchase along with order to make sure you're covered.

Asurion protection plans are so worth it!! The process to submit a claim is very straightforward and the claims are very easy to submit. Their customer service is beyond excellent, which is very hard to find these days. I was very impressed with this company and their fantastic service. I purchased another protection plan from them for these very reasons.

Our TCL TV we purchased 4 years ago from Costco in Vancouver BC. The TV developed some issues with a frame that started to appear around the outside perimeter. We contacted Asurion, who were pleasant to deal with, and they sent out a technician to check things out. It was determined that the issue had no fix and the TV would be replaced. We found the extended warranty to be a fairly easy process and resolved to our satisfaction with quick results... Thank you!

I had a known issue with a window air conditioners, instead of making me jump through a million hoops. My claim was immediately taken care of by this company with a full reimbursement via Amazon gift card. I’m going to buy protection on everything I buy from Amazon over fifty dollars from now on!

This warranty might be okay for small electronics, but save your money if it is offered for appliances. This warranty isn’t worth the paper it’s printed on. My wife and I spent upwards of 700 dollars for a 5 year warranty on our fridge. We have been without a working fridge for almost a month at this point. Asurion has refused to replace the appliance and has insisted on fixing it, however the last “fix” lasted 5 days. Avoid Asurion at all costs, don’t pay extra for a warranty that isn’t going to do anything in the long run.

My experience was exceptional. The agent that assisted me was so courteous and helpful. He understood that I had an issue and he did everything that was required to make this process very easy. I am so happy that I went and took this home insurance out. Thank you so much for your help.

I was pleasantly surprised on how easy it was to get the warranty claim. The only thing that could make the experience even better is they provide details of the product that is being warrantied (not sure that is a word, but I hope people understand what I mean). Highly recommend.

This is one of the best warranty programs. I was able to submit my receipt for proof of purchase and proof of purchase of the warranty without any problems. They are easy to work with and fast resolving the problem. I received my check for my product in a very respectable time.

The process was easy and efficient, once I found the correct tab to push. When I typed in the search bar "how to file a claim with Asurion?" I got a book reference.-not helpful. Perhaps a reference would have been better. Thank you for your prompt refund. The last time I filed a claim for a third party vendor, the vendor wanted to only refund me 75% of the price of the item. This was for the full amount.

If I had realized how easy, I would have done the same day they stopped working. I expected repair, which I was fine with not replacement. Even better though. You definitely couldn't get a replacement for only $100.00. Very cut & Dry. Couldn't be easier. It's worth the deal for the insurance.

Great customer service. Great warranty. Quick response and resolution. I would recommend this warranty product to any and everybody. I couldn't be happier. Keep up the good work Asurion. What a great experience. It made my day. I have other products with a warranty from Asurion and now feel secure. Thank again.

I've had the worst luck lately and was stressing when my tvs went out within months of each other. I have 3 grandbabies in my home and TVs are a must-have. Asurion was amazing! Every single person I spoke to was so kind, patient and helpful. They assured me they would help me and made this stressful situation extremely simple and fast delivery! I absolutely would recommend them!

Asurion Insurance through Home Depot did it again! Complete satisfaction with our recent repair. Marcial is a knowledgeable and experienced technician. We put Asurion Insurance on all our new appliances. The premium was very reasonable and the service is superb. We are very happy with Asurion Insurance and Home Depot.

Asurion was awesome!!! I highly recommend using them on your purchases!! I bought two pedestal solar lights after 11 months one stopped lighting up. I contacted Asurion and they will take care of the issue. I look forward to using Asurion again on future purchases. I have used Asurion in the past with cell phone issues and they were terrific. I will continually use them in the future. I believe everyone should use this service!!!

Both the representative and the Technician were very nice and very helpful. My appliance was accessed and fixed. Although the part was not in stock it was ordered and the appliance fixed. We were lucky to have had an additional refrigerator in the garage as it did take a little longer than expected.

Very easy to file a claim. The protection plan was linked to my purchase on Amazon, so I just had to take a few minutes to complete the claim. Very easy, efficient, and they paid back the value of the watch so they are a legitimate company, not a scam or hard to get a claim processed.

Very satisfied with warranty process and ease of use of website. I would recommend a friend for this service. The warranty was worth the money and how the company is handling the reimbursement is very fair. I would recommend purchasing the warranty because it’s a great investment if the product should fail within the warranty period.

The claim process is always easy. I have used many times for our three college students’ phones and laptops. Easy to file the claims and a quick response. Good for cracked screens and dead laptop batteries. Always glad I have it when I need it. Sometimes stores to take phones are not nearby but laptop shipping is quick and easy.

You have an amazing customer service. You gave me the peace of mind to go shopping. I don't like to buy anything WITHOUT PROTECTION anymore. It's a real guarantee and trustable. You buy the product. If it's good, that would be great. If it is an issue it would be covered.

This is by far the worst customer service and insurance company I have ever dealt with. I have been waiting for 4 days now going back and forth with these people regarding my replacement phone. I have been charged for "same day delivery" which never happened ($50) and then got an email at midnight saying it's on "back order." The next day I called and after speaking with someone they assured me that the phone will be there next day without question. Today is day 4 and there is not even a tracking number created for the phone. Now they have cancelled my order as per my last phone call. Now my only option is to go and buy a new phone for $1300. This company is useless and I am cancelling this service.

Everything was taken care of very well at the end if it hadn’t been for the young man that waited on me before. It took a long time to get to the right person, but when I did he took care of everything for me at the very end. Thank you.

I received excellent customer service from Asurion from the initial call to the repair of my LG dishwasher. The representative was very friendly, courteous and helpful. He scheduled an appointment with the technician within 2-3 days and followed up with email confirmation as to day/time. I received another email reminder the day of service. I recommend their services very highly.

I absolutely love this vacuum and I accidentally emptied the filter with the container. I didn’t realize it until my next use and I was so upset I ordered another vacuum and then I realized I had the insurance on my vacuum. I explained what happened and they reimbursed me within minutes. What a wonderful experience. I would recommend this vacuum to everyone with pets. Just be careful when you empty the canister.

It's always easy to file a claim with this company. Always hassle free and an easy experience. The tablet was for my daughter and she loves Weather ABCs and was sad when it stopped working. Glad they made it easy for us! Just gotta ship it off and wait for the new one. She'll use my phone until then lol.

I have rarely purchased protection plans or additional insurance in the past, but Amazon Prime & Asurion's protection plan have proven to me the value of their product & quality of their service. I purchased a PCP air compressor two years ago, along with a 3 year protection plan that I had to use recently due to the pump failing from overheating. You never want to have to use insurance, but it sure is helpful when you need it.

I have had to rely on Asurion's services on multiple occasions. Unfortunately, the products I purchased were not as dependable as Asurion's service. Asurion has provided me with refunds for items ranging from earbuds to air fryers, and the claims process has always been quick and hassle-free. As a result, I now make sure to get Asurion coverage whenever I buy any appliances or electronics.

I’ve used the protection plan on two different purchases. Both items had been purchased prior to without the protection plan and had to be repurchased because they stopped working. I really liked this items when they worked so decided to get the protection plan the second time around. I’m so glad I did because when I had to file a claim for the items everything went smoothly and I was reimbursed for both items. I will definitely be getting the protection plan on future purchases.

Great service and very fast! Both of the customer representatives were very helpful. Génesis the Asurion representative helped through the whole process. It was painless and easy to understand. This was also a one-call resolution. I will recommend friends and family. I will rate this experience with five stars. Thank you for your help and support!

The Verizon home device program is excellent and user friendly. You are assisted step by step with a highly qualified service assistant. This insurance cost is only $25 monthly which is well worth the money. The plan covers smart devices and gaming consoles for a small deductible. Larger items such as a Smart TV is shipped to the home and smaller items can be taken to the repair store or also shipped to a repair center so the repair work can be completed.

I’ve been working with this insurance company in. I be doing my laptop, my phone, and my Apple Watch and they been working so great with me so I recommended this insurance. And I like when I talk to the customer service. Those guys are so professional and help us pretty good and everything we need.

Never in my life have I had an easier pain free experience in getting this kind of situation taken care of. Took me all of two minutes. I will continue to use Asurion on all my purchases that may require insurance for warranty. Thanks Asurion, made a believer out of me.

I was having trouble getting fixed my daughter's Apple Mac P cause it had gotten cracked from the screen. I took it to Best Buy where we purchased it but they told us that they would charged us $500 to $800 to get it fixed so it would basically cost me the price I got for. So I got Asurion home appliances insurance and they sure did help me fast and the process is really easy and fast and safe. Surely recommend Asurion home and appliances insurance.

The process to get my problem resolved was a very simple. Woke up this morning and tried turning tv on and it wouldn’t come on. I tried a few different things to get it to come on, but it never did. I contacted Asurion & problem was solved quickly. They replaced my TV quick. Great service! Would recommend to anyone!!

When I called to do the claim for my stove and refrigerator the lady I spoken with was very polite and I've had two different gentleman come to my house were very respectful. They knew what they were doing. I was very happy with their service. I would definitely recommend a friend.

I paid $400 for a 4 year warranty and this is why you should too!!! My Surface ProX screen was cracked, there was phantom touch using the pen sometimes, and the keyboard did not connect. But connected to my friend's Surface Pro 8. My Surface was also not able to detect his keyboard as well. This is the standard Surface Pro Keyboard with the hidden pen slot.

Great experience. Was surprised that start to finish in less than two weeks. Would highly recommend it to a family with multiple devices that get a lot of use. Things are bound to happen when you have multiple things and users. Great plan for a small or large family. Have already recommended to other family members.

I filed a claim with them for a stereo system with a turntable. I even sent them video of the item not working properly and it has been three months and they have not responded to anything that I have sent them or issued me any kind of a refund or credit for the warranty that I paid for. I’ve sent them photographs of the front and back of the item, invoice information, the SKU of the item the serial number of the item again video of it not working properly and still they are unresponsive and every time you call in you get a different representative and neither of them know what the other one is doing. I finally had to reach out to supervisors to get some sort of response and still there is absolutely nothing.

Jamie was a total pro. He was very helpful. He knew his systems and made it super easy to file my claim. He was pleasant and helped my line up with a lock store to drop off my computer to be repaired. Access into insurance system is very easy also. I was already distressed, because of being out my very important piece of equipment. This took some of the pressure off of maiden life easier. I’m glad I had a Home protection plan from Verizon. Also, very much hope buffer financial burden of having equipment repaired.

My screen on my iPad cracked a few days ago and I submitted a claim. The representative walked me through the process and it went very smoothly! I geeked about dropping my iPad and I do not have to worry about boxing, the label or shipping! Thank you Verizon Wireless!!

This is one of the best warranties I have ever had. It is so easy and awesome to file. Thanks for making it easy and helping people get their products fixed. Thanks. My familia is very happy that their electronics get fixed when accidently damaging our items. I have used your service with great response for Asurion.

Filing a claim is a WASTE OF TIME, every claim I filed was denied, JUST SAVE YOUR MONEY and SKIP this SCAMB Insurance coverage, in my opinion you would better off putting the monthly fee in a shoe box every month and use it when you need it, THIS COMPANY IS A SCAM in my opinion.

I highly recommend using this service. Fast and easy. It was so easy to use this service. I will recommend to anyone with devices. So works the service. You don’t even have to pack the items just take them to the drop-off point and everything is was a breeze. Thank you.

I really love Asurion and the staff in the claims department. They are ALL very courteous, knowledgeable and very sympathetic to the customer. I have already recommended Asurion to my friends. Wish I would have known this before. I went thru my experience with the computer and the staff was able to help me and I won’t forget it.

The warranty and customer service provided by this vendor went beyind my expectations. The return was simple and replacement was complete. I will purchase in future for all products. If you are looking to protect your investments for you or your kids, I would recomend taking out the insurance. It works!

This company Asurion is amazing. Sadly nowadays can't find companies that stand behind their contracts. From the small warranty businesses to top of the line ones. Asurion will have your back and keep there end of the bargain. Very easy to file for your protection and 24/7 help if needed. Asurion is a company you don't have to second guess. Hands down the best company I ever had.

Always a pleasure working with Asurion. The companies they recommend to fix the products are thorough and courteous. I've had to file several claims with Asurion and have always been pleased with the work and the companies they contract with. I would highly recommend Asurion to my friends and family.

The Asurion reps I was in contact with were very knowledgeable and helpful in getting me connected to a local authorized service center. They were quick to resolve our claim when repairs did not work and we needed the full refund of what we paid for the appliance. My only recommendation would be for Asurion to stay in closer contact with the service center as I did have to cover the gap with a few calls to get both on the same page.

I’m so glad I purchased the whole home addition to my VZW device protection plan. It’s already paid for itself. I could not believe how easy and hassle free my claims experience has been this far. I used to use apple care + theft/loss and after them taking two months to repair my phone I chose VZW/Asurion device and whole home protection. The two aren’t even comparable. In the end I’m happy I switched and I feel as if it’s worth twice the cost they charge for this. If you have any tech at all and you don’t have this I’m sorry to say this but you’re just not very smart. Lol!!

I just got this vacuum and my kid's bunny got out and chewed the cord. I was dreading having to buy another vacuum. Luckily I had gotten the protection plan for this one after the last one I had died without a protection plan in place. It was easy peasy to file a claim and they did not ask for me to send it back which is helpful. The only thing I think could be better is having the money put on a gift card or deposited back into the purchasing account. I have to wait for a check in the mail instead of an instant refund.

I found the experience to be pleasant and I thank them for responding positively and to the point. I found the service to be impeccable. I would recommend ASURION to my friends and family. It's so easy to file claim and I wish all companies were like them. The service rendered was top notch and to the point (you don't find too many companies like this)

I did the unthinkable and spilled a cup of water on my laptop. Was glad I had this service. Quick and easy claim process. No packing needed, just drop-off at UPS. Received an update the next day when it was received at repair center and a day later my laptop was deemed irreparable and I received awesome options for a replacement. Waiting on my new laptop to get here now so I can set it up and start playing again!

This is the worst insurance company in Canada; please don’t waste your money. I bought the laptop from Costco, and my computer has some issues. Then I went to them for repairs. They broke the computer, and they told me the shipping time happened, now we can’t do anything. I sent the email, but they're no reply.

This Asurion home protection plan is worth every bit. My TV was on the blink, powering off after turn on and only a year old. David assisted me first, I was unprepared, I needed to be with the TV to provide brand, model and S/N. David notated the account. Later in the evening Angel submitted my claim. Both of these reps were very knowledgeable and made my experience worth recommending to friends!

I always buy insurance for my purchases regardless of items bought. It’s always a good idea whenever needed. 10% of my overall purchases has gone wrong over times. Luckily, the insurance kicked in and I recovered my losses and then some. Asurion is a great and reputable company. I highly recommended. Well…. Most insurance companies are reliable when represented by Amazon.

The customer service rep was very helpful. Actually both reps were helpful as I had to call in twice, second time really for question and we ended up filing a claim. Very helpful, very knowledgeable and very patient. You have a great team. One of the customer service reps Ebony was just amazing. She provided me with all the information I needed, was very helpful and explaining the process and features of this protection plan that I purchased a few years ago, not realizing that was still active until recent.

This was a very easy and hassle free claim. I would recommend buying this insurance for all your product needs. No home should be without this. I will be sure to buy the warranty on all of my future purchases. I love this product.

I was able to get my claim done right away. No hassles. Good service! I recommend this service. First time using it and it was easy to do. The way it's set up makes it user friendly and fast. Good job Asurion. Highly recommend this service to other buyers. It's worth the money.

I honestly did not even remember that I had my product that no longer worked still under warranty. Or insured and I didn’t even think about it until I logged on to try to order me some more and then I realized that I had purchased it so it really does come in handy. I do highly recommend for you to purchase it if you ever buy something that offers it.

Asurion ranks at the top of the Line for me! The citizens' service is always exceptional. Absolutely no hassle. There is this one Melodic speaking phenomenal woman by the name of Rita (Service Solutions Department) whom brought Joy to my world and she’s waiting to be a Joy to you! Thanks for being great! ❤️

This was the first time I needed to use the Asurion protection service though Amazon. Once I found the claims site it was a breeze from there! I just needed basic information and within 5 minutes my claim was satisfied. I won't hesitate to use the protection plan. Nice change for once in a crazy world.

I purchased this protection plan through AT&T and when I needed a repair or replacement they were very prompt on working on it, took care of it fast and the process was easy. I definitely recommend this to anybody who would like to have their electronics cover.. Great service.! A while back my phone screen broke, and once I called them, they ask me if we could meet and ask to where they should go, once they were there they texted me to make sure I was in that area and if so that they would change the screen at the parking lot. I thought this was very cool. So they did it. I’m telling you it’s a very good service, happy to share this experience..

Great service. Always fast and gets the job done. I recommend to all my friends! All of my past claims were taken care of in a timely manner and anytime I had to speak to an Asurion representative they have been courteous and kind to me, helping me resolve any potential hiccups during the claims process.

Filing a claim was Very fast, and easy claim. I literally just went to where I bought my product and the insurance on Amazon and typed in what is wrong and when it stopped working right and how it is acting bad now.

I believe problem is resolved. I had to make multiple phone calls and reach out to the store where I bought it. Also contact the manufacturer. Timewise it was a rather lengthy investment with a lot of hours pursuing this. Overall I was happy with the outcome of the entire experience.

This protection plan was a very good idea. Whoever came up with this needs patted on the back. It's just awesome. Anything that breaks in your house you can get it fixed for a little bit of nothing and get a brand new of it. It helps you out so much in the long run. I love it. I've been using them for about a year now and they haven't done me wrong yet. When I shipped my last shipment in they got back with me lickety split. They know what they're doing. They're good people and they got hearts because not other businesses would do this

Very easy to get my new TV. Everything went very easy and didn’t take a lot of time like I thought it would. The person on the phone knew what she was doing and moved things along with the whole process and was very patient with me and helped me understand everything

Great Job!, other than trying to get in to the claims section, the address change section & getting hung up on twice. Being denied a couple times didn’t hurt my feelings that bad either. All the customers service reps were nice & courtesy. They really tried to help me as much as they possibly could. In the end I had to have my television sent to my old address.

Very highly recommend this insurance company! Great customer service! So glad I purchased this insurance plan for the shredder I bought for my sister! She had the shredder for a long time until she had a problem with it. But contacted Asurion and got reimbursed for price of purchase in a e-gift card after sending back defective item. They quickly e-mailed me the gift card. Very happy customer!

Very good service, easy to work with. Having this protection plan will give you peace of mind with your purchases. I will use this protection plan with all my expensive purchases and I definitely recommend this for everyone if you value your money and items you buy. I regret for not taking this protection plan with some of my purchases.

Thanks for help really just to do it we need available time but I'm satisfied with all your help because I need my product the soonest you can help me. Thank so much. Just I'm waiting for you soon answer and complete my claim. Because I travel in all the country coast to coast and is difficult stop all the time in any store. Again thank so much

I love how fast, helpful they were by email. If I had called in it would have taken probably longer. But I was able to get the help, response time was hours after I inquired. We needed to have something returned/refunded or fixed and they did a great job staying in touch until long after it was sent to them.

Great plans and great service. I will always use them. I have all my handheld and electronics with this company. My iPhones and watches all have been taken care of by them at one time and they always come through for me and my family. I will tell my friends about the great service.

Thank you so much for being there when devices broke down. Such a blessing. For those who would not be able to go and purchase another device at today prices. So continue to supply this technical support for customers. I know I truly appreciate it and how it has helped me and my recover a lost. Thank you again.

I purchased some football gloves for my nine-year-old son at Dick’s Sporting Goods and purchased the service plan. When the gloves develops holes in them, I used my warranty and was pleasantly surprised to determine. I qualified for a replacement which was fulfilled with a gift card. The process for Asurion was very easy to follow. I will continue to purchase these warranties as I think they are good value.

My printer was not working and when I called Asurion for help, the technician checked everything he could to resolve my problem to no avail. This then led to filing a claim, with help. The printer was packed to be shipped to Asurion and picked up at my home. When printer reached Asurion, I received an email that a refund check in the amount of the price of the printer was on the way. In about five days the check was received. The entire process was easy and a breeze.

A completely wonderful experience. Great people to work with and fast response time. Very satisfied. Had no trouble with the process or the completion of the return process. Quick response time on letting me know whether my product would be repaired or replaced and I was given a couple of choices for emplacement product.

This is the worse company, not sure is only their fault or Verizon! Lost my Apple Watch and called Verizon to make a claim and they transferred me to Asurion and I gave all the information. First they said I was not covered and hung up so I called Verizon again and they said I was covered then they transfered again to Asurion but the representative stay on the call so I gave all the information they need and I was told that I will receive an e mail from Asurion letting me know the status of my claim, waited a week and called Verizon back and everything was done again and I found out that a claim was never done but this time they assured me that it was done and I will get an email which I did couple days after saying that it was in back order but they will let me know soon when it is available, waited another week (now 3 weeks without it ).

I am very pleased with the timely response and approval when my daughter's TV picture went out all of a sudden. The approval was next day and I was given 5 reasonable replacement options for the defective TV. I would highly recommend this service as an option to not only families with small children but also to consumers that own several electronic devices in the home.

This protection plan is easy and efficient to use. I have purchased it for the last 3 pairs of gloves that I have bought for my son and each time it takes barely 10 minutes to submit my claim online and the turn around time is quick. I have told all the other baseball parents about this plan.

My TV stopped working as it turned on/off by itself every 3 seconds. I couldn’t control it and not could I press any buttons to stop it. I called Asurion and they solved the issue pretty quick without any run-arounds or any unnecessary hassle. VERY HAPPY WITH THE SERVICE as warranty and/or protection services are usually hard to deal with.

They made the whole process so easy - I didn't have to jump through hoops or wait an eternity to get my dishwasher fixed! I called and reported the problem, they checked my warranty and set up the service appointment for just 2 days later - an unexpectedly positive experience. :)

It was very easy to do the return. I had no issues. It was self explanatory and I will use this system again and again. I do appreciate that. It's right. It's so easy that you're able to press in the product. Right in the air. If you want to make a claim, it was not this easy in the past because you would buy a warranty, but you could not connect it the right warranty with the product. So that's what made me appreciate this experience.

I never expected anything to be as easy as my experience with Asurion. I explained my problems with my printer and the woman with whom I was speaking had a UPS label sent to me. I sent back the printer and within days I had a check for the entire amount I had paid.

So far so good. Have only filed my claim. May update this review once the claim is completed. The claim filing was simple and straightforward. I am going to be shipping my device via UPS. I discovered there is an ASURION facility only 10 minutes from my home where I could take it but that option was not offered. I assume it is a liability issue. Happy so far.

It ONLY took me 3 days to get approval of the protection claim of my damaged computer chair. I am very satisfied for the claim result. It took me $19.99 to purchased the 3-year production protection plan when I brought the chair. It is worthy and I will purchase it again if I ever purchase a high value product from the STAPLES again. I also recommend my friends to get it as well.

The representative helped me start my claim and she was awesome. My claim was resolved in less than 48 hrs with no hassles. If Asurion is the provider on any of my future purchases I will definitely be buying the coverage and would highly recommend others too as well. It’s definitely worth it.

We had Asurion previously and it wasn’t that great of experience. They sent our iPad back unrepaired which left us salty. We went with some of their competitors and they were decent. We were forced to get Asurion recently and it has been a great experience thus far. Pros: We paid our deductible, sent our iPad in for repair, and got an email the next day asking us to choose our replacement which was also an upgrade. We received same day service on a cracked screen.

My very expensive monitor broke after only a few months. It was repaired quickly and seems to be working like brand new. They even paid for the shipping cost for me to send it to them and again to return it. So far I am extremely satisfied with their service. Well done!

I love Asurion, they are very helpful and give very good customer service. They stand behind every single product they sell. I have purchased from different companies and has received the same results each times. You will be glad to use this company for your choice of selections. I love shopping with Asurion and the responses are quickly.

I have had ease of placing my claim, stress free. It takes a lot of stress out of my life, knowing that my devices are covered. It would even be great if wireless devices could be claimed. Definitely haven’t or will receive any payment for a claim. And the $50 fee is great too.

The service man was on time, respectful, informative, and explained every detail of what needed to be done. He also said to give him a call if anything happened to the freezer and he would come back out and look at it again. I have not had any problem with it since of course it’s only been a few weeks, but I will keep my eye on it.

Overall respectful and courteous people. Helped me right away and didn’t hesitate to keep me informed on what the next step would be. Just need to work on call time. Was on hold for over 40 minutes. I left my house and drove to work which is 35 minutes away while on hold and finally talked to someone before I stepped into work.

Great service and prompt delivery of device. Asurion came through in a pinch when I needed them. The level of customer service that I received from Asurion was absolutely exceptional, surpassing all of my expectations. Their delivery of the device was not only incredibly fast, but their immediate response and efficient service left a lasting impression on me. I am extremely thankful for Asurion stepping in to help me when I was in need. Their exceptional service truly had a significant impact on my circumstances and I cannot express enough gratitude for their assistance.

I put off doing the claim all day. I figured I would have to spend hours troubleshooting the device and then have to pack it up and send the TV in to get it replaced. The claim was completed in just a few minutes. Great experience! The replacement device is on its way and is a very similar product!

Love Asurion. Super fast and easy. My laptop broke and they replaced it without any questions or issues. AAA +++ customer service. I will recommend for everyone to get Asurion. I absolutely love my new laptop. Thank you Asurion. Thank you to the personnel at the Ubreakifix. Thank you so much.

It was very easy to get my TV replaced. If you can afford the cost, do it! I have had this insurance for quite some time now, so it definitely paid for my new TV that I’m getting from the insurance company. And so I would recommend a friend to get this if they had a lot of TVs and computers and tablets and other stuff that they may have because it will cover everything or just a small fee month so that’s my story and I’m sticking to it.

Submitting the claim was a very quick and easy process. Not at all difficult. Most information was in warranty email, aside from price, which was easily found on my account. Claimed was approved within minutes, faster than what I expected. Thanks for great service. Would definitely recommend this plan to all.

I re-bought a product with my gift card money. I did have some money left on my card and I had a problem getting it out of Amazon customer service workers how to revert my prescribe and save items I get monthly to accepting gift cards for payment. I finally did and used some of the money on the card to pay off some of my bills.

This is my first claim using Asurion. I found it to be a fast and easy claim process. Very easy-to-use web site. Very satisfied with whole process. Would recommend this coverage to all who make a purchase and have this coverage offered. Many claim processes are difficult and confusing and this was not.

Asurion is great and I highly recommend any time it's offered. Every time I have had to use it they have been easy and convenient. Never a hassle or push back on any item I have returned. It is well worth the money. I can't tell you how many times this has saved me from poorly built items.

Terrific service from the first.phone call to the final repair. I had 3 appliances go wonky simultaneously. They responded immediately to assess. The repair person came and fixed one that day. The other two had to wait for parts, but as soon as they came.in, they came to fix them as well. The release tariffs were professional, clean cut, clearly ed up after themselves and explained what was written g and how to fix the issue or steps to take to avoid the same issue in the future. I highly recommend this.company for any appliance repairs!

This company is very professional, no hassle. Was so easy to get it resolved. I'm thankful that I bought it this plan for my Rockville musical mixer. They very reputable insurance company. I highly recommended. I will buying again and buy the same plan awesome awesome

I recently had to file a claim with Asurion for a very expensive bat for my grandson. The claim process was easy and I was very happy with the outcome. I would highly recommend, when making a large purchase from Dick's, that you purchase the protection plan. We have had to use the service twice and both times we had a positive outcome.

Sometimes I struggle with buying the warranty or not. In this case I'm EXTREMELY happy that I did! The process was also a breeze! Definitely recommend! I know you may feel skeptical about spending extra money for the warranty. But the truth is you just never know if you might need it. My 17 year old daughter is responsible enough to take care of her headphones. It just so happened one day that our 2 year old nephew grabbed it off her ears one day and threw it to the ground while my daughter chased after him! When she picked it up there was something loose inside one of the earphones but they were still working. A couple days passed and the side with something loose inside of it gave out. Then next thing you know the other side stopped working as well. I was surprised to see that I had even purchased a warranty 'cause I wasn't so sure. In this case I'm glad that I did because it came in handy! For those "just in case ments" PURCHASE THE WARRANTY! It'll set your mind at ease (just not your wallet)!

Sending in my device to get repaired. Got it back in worse shape than when I sent it in. Got my device back with the same issue but thumb stick is sticking now and the rubber is torn off the side of my device. Can’t believe you would send something back to me like that.

I recently purchased a protection plan through Assurion and I couldn't be happier with my decision. The process of signing up for the plan was quick and easy, and the customer service representatives were very helpful and knowledgeable. I feel confident knowing that my devices are protected and that I have access to fast and reliable assistance if anything were to happen. I highly recommend Assurion for anyone looking for a solid protection plan for their valuable electronics.

I would highly recommend Asurion for product protection plans. They were reliable and trustworthy and made me whole in less than a week. I paid almost $300 for my TV plan but when it broke I had a check for the full $1700 value within a week. Warranties and protection plans are not a waste, Asurion convinced me of that with their courtesy and professionalism.

Great, timely customer service support. Called was placed after 9pm. Was surprised someone answered who was live. Agent walked me through as to what my situation was and what steps would follow, gave excellent customer support. Tech was prompt and on time, situation was resolved within minutes and was given instructions as to what to do if issued occurred again as how to resolve. Tech did a update on my stove.

Very nice and efficient help. We will recommend to other person and family members. We are satisfied with the response of every person we contact to get our replacement. We are just waiting for our new television and enjoy it. Thank you much for your professional service, and God bless you all.

Excellent service, Poor execution! Did not follow thru with the Claim for the damage goods. The Subcontractor send the 1st time did not shown any knowledge on the Problem with the refrigerator and took two more Technicians to finally repair the refrigerator. I lost a lot of money on Damage goods inside the REFRIGIRATOR. I was told by Asurion they be sending me a claim form but never did. It was an Okey Do Key trick. What shame on your part.

It was pretty easy to submit this. I went looking in my Amazon cart because I thought I had bought the extended warranty on an item I purchased. I was just hoping to get the info for the warranty but I got linked to the form to make a claim and had it submitted within 10 minutes.

I had a couple difficult situations that Asurion resolved. After I expressed my frustration having exhausted each resolution tactic, I was well taken care of by the escalation team and by wonderful people on the other end. I have to applaud the company for having such a great system in place where I could talk to live customer service people who genuinely cared.

I had no hope and thought I had to spend another $150 on a new Keurig. This was such an easy process! This is actually the first time I’ve ever had to use a warranty that I’ve purchased through Amazon. Highly recommended. They replaced my Keurig coffee pot that just stopped working for no reason. I made a cup at 4 am and it worked fine, my son tried to make a cup at 6 am and it would not come on. They unplugged it, plugged it back in and nothing. I called Keurig and did the trouble shooting but they said it needs to be replaced. I’m so glad I always purchase the warranty on things like this. It really paid off. I highly recommend always buying the warranty. Thank you and God bless you. Brandy **

I purchased a HP computer from Staples 3 1/2 years ago with a 4 year warranty, I am very thankful. My battery failed on my computer and I called Asurion. I was completely satisfied, from my first phone encounter with Asurion to the return of my computer, ASURION EXCEEDED MY EXPECTATIONS!

Placing a claim with this company was very simple and quick. I recommend Asurion company warranty to anyone on their products. This is not my first time using them. The products are good quality products. They have fast follow-up questions to service you to your satisfaction. 10 out of 10 Recommend

I am so pleased with the plan. I never thought I would have to use it as much as I have but it has saved me so much. This is better than my health insurance. Like way better. I have had no bad experience at all. Highly recommend this plan!

Please let me know WHY I had to use my "Asurion Guarantee", ??? I sent this Laptop to H.P. to be fixed and they told me it was "UN-Fixable"..?? I then sent it to you... YOU FIXED IT!!! That was GOOD, but WHY could they NOT fix it and you did? YOU DID WONDERFUL! They DID NOT!!! Why did I have to use YOUR Guarantee to fix to fix THEIR Laptop??? I know you could say: "ASK THEM"? I did!!! I need to I know from YOU, "How & Why" you could fix it and they could not??? Please advise??? Thank you, DSC

The ice maker on the refrigerator went out about every 7 months - it's time to replace the refrigerator with something besides a Samsung. We will be looking and checking star points before purchasing whatever we get which at this point we're still checking brands -.

Asurion online claims it's super easy to use and very user friendly. It took literally no more than 5 minutes to file a claim submit it and got a response with a prepaid shipping label. It pays off to add the extended protection plan for any electronics purchased online. A+

Was skeptical but I paid a 106 bucks for my claim and I am getting a new TV out of my old one. Customer service representative was awesome and I am totally satisfied. Don't be skeptical or intimidated about dealing with making a claim. Couldn't be any easier or faster. Thanks again to the representative that helped me.

This product is highly recommended by me to all my family and friends. I'm extremely satisfied and never have any issues with filing a claim or being reimbursed. I used this insurance for 2 fans I purchased which both ended up with issues. One fan's charging port didn't work and the other fan surface over the mode switching button wore off and was stabbing my finger, then the fan just stopped working. The Amazon website "contact the manufacturer" phone # was wrong and I wasn't able to contact them. Thank God I had purchased this insurance plan. I had absolutely no problem with filing a claim or being reimbursed either times. I will buy this for all items available. Thank so much Asurion, it's definitely worth every dollar spent!!!!

This was SO much easier than I expected. I’ve purchased the plan several times before but this is the first time I’ve had to use it. I feel so happy that I have this plan on other items as well! Thank you very very much. Peace of mind is a high priority for me when I spend money on an item.

My Xbox Elite Controller developed severe stick drift after less than 2 years. I am glad I had the protection plan. I filed a claim, and they instantly addressed and remedied the issue. It was very easy to file, and the site very simple to navigate. Elite controllers aren't cheap, so the additional cost for the plan almost changed my mind. I am very glad I chose it.

I highly recommend Asurion. They resolved my claim immediately. Very impressive. I emailed my problem to them and within 2 days after mailing my defective product, I was given reimbursement. Even the reimbursement was impressive. An option was given to pay directly to an account or a check mailed. Of course, the first option made more sense. Yes, I highly recommend Asurion protection plans.

Was trying to troubleshoot a wireless issue with my tv and was walked through the process with a very patient tech support person. After many possible causes failed, it was determined that it was a damaged tv so I was able to process a claim and qualify for a replacement. I was very pleased with the process. I would definitely recommend this insurance policy for your home devices.

This was the easiest claim I have ever had to file and the quickest resolve I have ever received! I am sometimes hesitant about buying the protection plan but if I see that it is offered by Asurion from now on there will be no hesitation from me!! Thank you!

I purchased an ice maker. Decided to also purchased the 3 year protection plan. Well, my ice maker quit working after almost 2 years. I started to look to purchase another one, then remembered the protection plan. I filed a claim online in less than 2 minutes and received a response instantly. I am so happy.

Asurion made my laptop problem a quick fix….and easy! I called in and filed a claim, was then scheduled the following day to drop my computer off at a local Asurion store, and the following day they let me know that since it was irrepairable they were replacing my laptop with a brand new laptop. Fantastic service all the way around!

A smooth process to ease a lot of frustration. Repairing a TV is such a huge hassle and not having to haul your TV to a store is stress-free and I did the entire process from my phone. And the return time on the product is exceptional. I have fixed my tablet and Game room TV all from my phone!

Great company to deal with. Fast and convenient. Warranty was fantastic and quick. Purchased another warranty. I would recommend this company to everyone. It was fast and precise. They know what they're doing. I don't know what much more. I can say other than purchase a warranty. And they cover everything period.

Will always choose my products based on the warranty company. Asurion by far is better then Square trade and handle any issues that arise. I had 2 issues with 2 separate things one was warranty with Asurion the other square trade. So many issues with square trade I wanted to scream and weeks later hours upon hours of phone calls to resolve. Asurion very minimal issues and not as stressful. Thank you for being a solid company don’t change!!

Life saver service.. couldn't have been better. One hundred dollars for a new television is practically unheard of especially when the television is smart. The television that failed is nowhere near the caliber of the one they replaced it with. AWESOME! I have told everyone in my family about this service and most have signed up.

My experience was very quick and easy. If I can do this anyone can, very much worth the purchase. The replacement plan doesn't seem to have any flaws and I will get this plan on all the products that it is offered on. I will also recommend this plan to everyone I know and tell them just how easy, affordable and how valuable it is.

My experience with the LG technician was great, From the error code he knew exactly what was wrong and quickly fixed it, including a replacement for a bad part. I couldn't have been more pleased. I had worried about the washer-dryer not working for weeks, so I was glad that I had finally gotten the time to call Asurion to get it fixed. Very happy with the results.

Thank you for a partial reimbursement for our blue ray. It would not connecting to Netflix and stopped working. We had to buy a new one that was compatible The app was easy to use and a decision was made promptly. Thank you once again for covering our household connections.

The process for us to help get our television replaced was extremely easy. It took just fifteen minutes to have the order in and it says that shipping will be only five to seven days! Very satisfied with everything that is offered. I would definitely recommend Asurion to all my friends, family, and co-workers!

First time using an extended warranty. Asurion operator was very helpful. Sent me a return label, I took my laptop to UPS and sent it off. They fixed my laptop and returned it very quickly. Glad I had the warranty as my laptop is almost 2 years old. Great customer service!

I turned the power on to my mixing board and no power, so I filed a claim with Asurion, and that was all of telling the my name, the product name, and what happened and no wait, I am being sent a prepaid Ups ship label and it was really that simple, I will get asurion on anything I buy that they offer insurance for.

This was one of the most easiest experiences I have had with replacement and repair. It took the long hours of going and finding or hunting for a TV. Loved the experience! From calling for service to actually selecting the tv was so smooth and hassle free. Had to call my son and give him the great news. I will be recommending to a family and friends.