Asurion Reviews

I called. Was denied immediately. Told that I needed to contact a Chinese distributor for a product that I bought this insurance warranty in the event that this happened. I filed online. So far so good.... Yet to be seen if I'll get my claim fulfilled.

The first time I called to make a claim. I was given the run around. My tools were not repairable and I made it clear at that time. It took me several months to complete all that was asked in order to continue my claim. Thus kept me at a slow pace while working without my tools. My family suffered because I couldn't complete jobs as fast as usual. When I exhausted everything asked. The process was quick and simple. I'm thankful I have my tools replaced now. I would definitely recommend purchasing this plan.

I have purchased Asurion for all my electronics and never had any issues making a claim. When you have kids and grandkids accidents happen, so it pays off to have coverage. The customer service is also great for questions or technical support.

We had a problem with our LG washing machine and called for help. The technician arrived on time, was very knowledgeable about this machine and took time to explain what was wrong and how he would fix it. He did his business in a very professional manner, didn't waste any time in facilitating the repair and was on his way. No mess to clean up. He was wonderful.

Great service. Called in the morning regarding TV not working. It was picked up early afternoon and returned the following day in working condition. Don't think it could get any better. This is the second time I have used this service and both times the experience has been excellent.

This was very easy to file claim and was fast and helpful. I would highly recommend anyone to buy this policy. My experience was stress free and very grateful for the service I received. This policy was worth the cost to which was very reasonable.

Best service, when the service person came by he explained things, made great use of his time. He removed the dishwasher, showing & explaining why things weren't working. I am so glad we the warranty plan, and feel confident the issue is resolved.

Service was excellent. Took care of the problem immediately no hassle. Received my refund within one week. Recommended to anyone who buys from BJ's to get the protection on the product. There was a problem with the product and they took care of it.

If you can get this warranty, you should get it. Easy returns and very good customer service. The best warranty company out there. No, aggressive. Customer service agent to deal with. Sometime you may have to return product, not often.

The claims process was very easy to navigate. This is by far the easiest one that I have personally had to deal with. I would highly recommend going with this company, as I will continue to use them whenever possible.

Highly recommend this company and their protection plans. Asurion is one of the few companies that will say what they mean and do what they promise. Fast, reliable, easy to deal with and NO bait and switch tactics. My first experience with them I was skeptical, I filed a claim on my 20yr+ old plasma TV shut off. Within 2 hours I had been contacted and tech appointment scheduled (2 days later). TV could not be repaired and within 20- 30 minutes of TV repair tech calling me to let me know, I was picking out my replacement in an email and it was delivered to my door 2 days later. Initial filing of claim was on a Thursday, repair technician came to my house on Saturday, and the new TV was delivered on Monday. No hassle, just helpful.

My retailer recommended a protection plan and I agreed. I was skeptical when I filed a claim and was very surprised with how quick and easy the whole process was. I received a pre-paid shipping sticker and received a gift card for the replacement value within a few days. I will be sure to add protection on my next purchase.

The process was honestly almost too easy when I purchased my protection plan. I simply uploaded my receipt to their system with just one click, and simple, forgot about it. Once my product unfortunately got damaged I went onto their website, started a claim with all of the information already saved in their system and within 3 minutes I had the funds for my replacement product.

The customer service rep was great. Professional, courteous, and great. The technician was here in 2 days. He explained the problem and right away fixed the problem. Really nice guy. Fast, professional and friendly. The whole process was seamless. I highly recommend Asurion.

I purchased a Samsung refrigerator from Home Depot along with a three-year extended warranty plan. Over the course of two years, I have had to have my icemaker replaced five times. The first four service calls were from independent repair shops. All four icemakers failed. The fifth and last service call was from a Samsung representative who again, replace the entire icemaker. This was approximately two weeks ago and we have yet to see if it will hold up. If this icemaker fails I am going to demand a refund in full for the price of the refrigerator. My suggestion to anyone reading this comment., DO NOT buy Samsung products for your kitchen.

Asurion's staff are professional and courteous. The electronic process is easy too, but when issues arose I was able to talk to a person, explain my situation, and they walked me through the process. I recommend Asurion's services to anyone wanting to protect their technology investment and have a peace of mind.

The online experience was a bit tricky because it didn't have the item or the item type on the drop down lists. They originally denied a valid claim but after I phoned it, everything went really smoothly. They had everything done within 24 hours! Glad I had a protection plan.

I would absolutely recommend Asurion! The treadmill worked very well and I was happy with it. However, for some reason the treadmill wasn’t working properly and I contacted Asurion and they could not have been better with helping me. They were super fast and refunded my money so fast!!! I’ve never had service like this!! I wish all companies would have high standards like Asurion!! Thank you!!!

Very nice repairmen. Came as scheduled - called first. Worked quickly and efficiently. Very pleased with the service. Hope I don't need an appliance repair again, but I would use this company again. Another benefit to my service policy with Home Depot.

I never buy any product without adding Asurion. Trust me it's worth it. I've have name brand products stop working after only a few months, and glad I had Asurion to replace them. Without it I'd have to pay full price again.

After I was told I would get a new TV because my old one couldn't be fixed I got a phone call and was asked how I wanted to receive the money and went online to fill out information. I had my money the next day. Fastest service I have seen in a long time.

Have purchased a surimi protection many times. First time ever making a claim and was very simple and handled promptly. Not usually one to buy protection plans but this has changed my opinion as I worry the claim process would be difficult.

I had a computer chair I purchased the warranty on and it was starting to come apart and I called in and submitted a claim and within an hour or so it was completed and I went and picked up my new chair the same day.

I would definitely recommend to a friend! All it took for me to file a claim was a phone call, From there everything went smoothly. Once my returned product was received by them, a refund cheque was mailed and subsequently received.

My 55-inch Samsung screen had a black spot right in the middle and every day that passed the black spot increased until it covered half the screen. The technician's service was exceptional, he immediately identified the problem and was very kind. The customer service was very easy to contact. I highly recommend it.

Asurion, insurance provider for Home Depot warranty, was extremely easy to work with. They found a local repair company that came to my home to repair my oven that was purchased at Home Depot with extended 5-yr warranty. I highly recommend purchasing the extended warranty when purchasing an appliance at Home Depot.

Throughout the maintenance of my Samsung Refrigerator I could ask this service representative questions and he would provide me with the best possible answer.

Very easy to process a fix with the warranty. Very happy with the ease of the website. Would definitely purchase warranty again. It was hassle free and definitely worth the money when I bought the product. Very simple! I appreciated how user friendly it is.

The service tech was amazing! Fix my machine same day so happy with service. Not too happy with the hassle of setting up a service appointment. The first time I called to make the appointment the person at the call center recommended me to get a plumber and if the plumber doesn't help then call back to set up an appointment. Why would I do that if I'm already paying for LG warranty?

No question best warranty paired with the best retailer. Could not be happier. As easy as purchasing something from Amazon. Blown away. Will continue to buy with Asurion warranties for everything. Very happy customer. Thank you asurion and Amazon. Forever grateful.

I highly recommend using Asurion. The coverage is easy and convenient to register and the claims process is just as easy. A quick few pictures of the product and answer a handful of questions is all it really takes to submit a claim. Thank you, Asurion for an easy and seamless process.

Our family is totally pleased. The whole process is so fast and convenient. Just as one would hope for. It has become a family favorite that we can trust! Asurion has our back. We can make purchases with confidence, knowing we will not be left out in the rain.

Jessica was fantastic!! Took care of my problems quickly and effectively. I have been working with others and was not able to get the same resolution that was given today. Thanks again Jessica!! Thanks again Asurion for always being there as well!

Bought a Fitbit in 2021 and got the 3 year warranty. Watch stopped working. I just went online and they sent me a text to file my claim. Easy return with no questions asked. Haven’t gotten the replacement yet so will update if/when that happens. But happy with the service and response.

My Tent for backpacking NF not working properly, good thing I purchased a protection plan. Process for filing a claim was a wonderful experience so easy and stress free, Highly will recommend to friends and Family always. Thank you, Asurion always at peace of mind having you on my products…

This was the easiest process ever and the best experience! Asurion was great and immediately replied. I definitely recommend Asurion. I always buy the protection plan, it is well worth it, paying the extra, benefits the buyer. So yes it's definitely worth the money!

The lady who helped me was very kind, assured me "We got you covered." She connected me to UPS to set up a pick-up date. The warranty return process was very easy and took away the stress. I purchased another computer today, with a new warranty, so I'm protected again.

I bought a camera for my granddaughter. It worked great for awhile, then suddenly stopped working. The Asurion protection plan refunded my purchase and sent me return instructions immediately. My daughter was able to easily return the camera using link provided by Asurion.

Being tech challenged made it difficult for me and I had to find an available relative so I could get the claim finished. Other than that their responsiveness was more than you could ask for. After the claim was finished they notified me the same afternoon. Very quick.

Claim process was very easy and efficient. From the first few months up until the last few, claim process was almost immediate. I will recommend this insurance as well as purchase as often as I can for any item I purchase from Dick’s.

Great service and excelente aplicación. No waiting time and my claim it was done as I was waiting for my kid's baseball practice sitting in my car without interrupción. It has always been a quick and easy service. It gives you a great peace of mind to know that your product is covered.

Asurion was very prompt in resolving my issue with my printer that had malfunctioned. I reported the problem when it occurred and then I was directed to take several pictures of my printer. I was then directed to upload those pictures.... which I did. That same day... I was reimbursed for my malfunctioning printer. WOW, that was beyond my expectations. Thank you Asurion for your promptness.

Bought a 12 volt kids jeep at Tractor Supply. After 2 1/2 months would not go forward. Asurion gave refund (e-card) for sales price $230 (not protection plan) BUT can Only use at TSC and wouldn't buy another one so now I'm stuck with nothing really I need from store.

No CUBED ICE PLUS WATER LEAKS INSIDE AND OUTSIDE THE DISPENSER! Plus the amount is still limited that you can get even in slushy mode (crushed mode)?? NO CUBED AT ALL! This will the 5th visit for the ice maker alone. We've had 2 cracked shelves & a roller & bracket broke off the freezer drawer. My whole experience has been a nightmare. This fridge is definitely a lemon!

Yes I will recommend a friend and family. I really don’t have words to say about how I am so thankful for all your support. You’ve making my family so happy when it comes to fixing our broken products. You are patient, you're kind and caring and keep us updated on everything step by step. I never had a company that cares so much about the customers so thank you so much. I’m a very satisfied customer.

There was a little hangup at the start in regard to some confusion that I thought the microwave was warranted with Home Depot, not Asurion. Anyway, I went to Home Depot with the Extended Warranty and all was easily arranged, couldn't be happier with the outcome.

I had a service done for me two times for my refrigerator this year. Both times experiences were excellent and professionally done. I also got reimbursement for the food loss which I really appreciated. I am very happy with Asurion service.

Awesome, considerate, kind, merciful workers, very polite. I recommend this company to anyone all around the world. They will meet your need and you will come out with a satisfied experience of how blessed this business is with all the workers. There very, very polite humans

Almost immediately after I sent a request of assistance in, they sent me the label and are going to refund me 100%! They were very professional and helpful! The forms were easy to fill out. You was pleasantly surprised by this prompt and accoservice they provided for me!

Definitely recommend this service. I will always get the Asurion coverage through Guitar Center for any future purchases. The customer service representative was very professional and polite. I was only on the phone for about five minutes and received a gift card to replace the item through email.

Having the protection was amazing! I was having a problem with my printer not printing. I went to Staples to get ink, even though my tanks still had ink. They didn't have any of the size I needed. They said they'd help me! I called Asurion & they gave me full credit to buy a new one! Got a brand new one with more bells & whistles + extra ink & still have $.83 store credit! Yes, I got a new plan!

When the computer chair malfunctioned, we uploaded a picture of it along with the original receipt. We had a response within 24 hours we would receive a check in the mail and we had it within a week. Online process was very easy and we were kept updated by email.

Five years should equal 825 days, not 812 days which is what I originally was getting for warranty period. But they let me get my repair done anyway after Home Depot called them. Then service was excellent. Their warrant does not cover the fifth year of purchase date, but only the day before. Law changing in June 2023 to delivery date. Not purchase date. Much more fair warranty.

Thank goodness I got the extended warranty with Asurion. I'd be out hundreds of dollars and have to buy a new computer for my daughter. Easy claim process and got replacement quickly and my daughter was and is happy with the choice of the replacement of her computer. Thank you for offering the extended warranty Fingerhut.

Very happy with service and knowledge of this company. Fix my problem and found a replacement and I will use them again and most of I will lets other people know about as I will share my comments and concerns. Very much good experience and good employees.

Extremely easy transactions and communications. The technician was friendly and communicated well in regards to arrival time and keeping us up to date on the repair. The part ended coming in on a Saturday, and the technician came out on a Sunday to make sure our dryer was repaired as soon as possible. Excellent service.

The service reflects the management. They are terrible at how they treat their employees. Never giving accurate information to their techs about the customer calls, sometimes giving the wrong information or device to the customer before they leave the hub, and then the tech and the customer are both left frustrated and confused all because they want to operate without inventory. Their call center is a joke and their managers are awful without ANY care to their techs safety OR well being. And if techs decide to follow COMPANY POLICY about their own safety - they are fired. PERIOD. END OF STORY. Three techs in my area in the last year. And Asurion will deny your unemployment claim. SHAM COMPANY. SHAM SERVICE. SHAM COVERAGE. Just by your warranty and your cell service coverage.

Both service personnel knew exactly what they were doing. The initial service person ordered the required parts for the issue. The follow-up service person had to install the required parts and he knew exactly what he was doing. He was very confident in what he was doing which made me feel very comfortable when the job was complete. My best service experience yet. Thank you, Asurion for your pride in your service.

When purchasing a refurbished computer from Amazon, I was offered to purchase protection insurance. After speaking with an Asurion representative, I was told that refurbished computers are not covered by the insurance and should have not been offered by Amazon. The representative moved this up to a higher level and I was contacted by another Asurion representative and was told that they would honor the policy anyways. I was sent a box to return the computer in 2 days, sent it in to be repaired and had it returned in 4 or 5 days. The computer is functioning perfectly. I am extremely satisfied with the service I received from the Asurion team. I will not hesitate to purchase product insurance from Asurion on future purchases if offered.

It was probably the best experience I had for this particular claim. From the moment I called Home Depot, everything was done in the best possible way. I called on a Monday and the appointment was set up for Wednesday. The expert texted me the same day to confirm the appointment, and to tell me the parts would be delivered by then.

Filing a claim was Quick easy and painless!! Thank you for standing behind your product!! It was worth every penny! I won't think twice about purchasing a protection plan from Asurion ever again. I will use asurion again and again! Thanks again!

Terrific technician who was knowledgeable and helpful to resolve our issues. He showed us how to clean the coils on the back of our fridge to help prolong its operation. He adjusted the doors that were initially installed a little out of alignment.

We had to jump through hoops going back and forth between Staples, Asurion and Lenovo. Staples told us the laptop was under the Asurion warranty and to contact them. We completed the online submission form for Asurion and got an auto reply that the laptop was still under warranty with Lenovo and gave a Lenovo number to call for service. We called Lenovo and we’re told it was no longer under warranty (2 years out of warranty) and we needed to contact Asurion.

From the representative I spoke with calling in to the technician that came out, this situation was handled with professionalism, empathy and made so easy for me!! Everyone really went above and beyond in helping me with a warranty that had expired 2 weeks prior to my need, I was stressed and everyone took the worry out of it for me! Highly recommend and will always be happy to use Asurion!

This insurance is amazing! Very easy to file a claim. Great response time and excellent service provided. I've never had a bad experience with this company. I would recommend this for anyone that has electronics, printers, personal computers, TVs, DVD players, etc.!!!

I am happy with the way my problem was handled for my laser printer. It was simple to follow the instructions. I had no problem in uploading required documentation. Everything was fast and easy. Thank you for your help in getting my issue resolved.

I’m very happy with my claim experience. It was straightforward and very fast. I purchased a dehumidifier from Amazon that had a factory warranty for two years. I also purchased an extended warranty from Asurion for four years. The first one failed within the second year of the factory warranty and was replaced by the manufacturer. When the replacement failed, I was glad that I had bought a warranty from Asurion.

Too many service calls to get to the point where Asurion would replace the machine as per contract. Call Asurion to talk about the issue and get different people involved with different answer to our problem. Once it was decided upon to replace the machine, Asurion would issue a credit voucher to be used at Home Depot for a new washing machine. The machine was delivered on time and in good condition.

Pretty quick and helpful service. Was given easy instructions to follow. The only issue is I was given a wrong phone number to a company with the same name Bionik but this number was for a light dealership! Not the gaming dept ..but I was still able to reroute to the proper dept and received my refund promptly!

I made one phone call at 7:00 am. I spoke to Bonny (male). He put me on hold for 2 minutes and called LG Canada and when he returned I had my appointment made with the Appliance Service Company. He sent me my necessary emails. It was a very stressfree experience to that I’m very happy.

Service was quick and thorough. The issue was assessed and parts were ordered in a timely manner. Once parts were available the issue was remedied. Turnaround time was 3 days from the first day of assessment. Great professional service. Highly recommended.

From the first phone call, everything went smoothly. The repair was scheduled according to my availability. Repairman came on time and I could see when he finished the call ahead of mine. Repairman was very pleasant, explained what he had to do. The work was done quickly. My experience overall was extremely favorable.

Asurion always provides great service when needed. I’ve only had to make a couple claims over the years, but I’ve never had an issue or any difficulties in doing so. It’s always an easy process to get the service needed, and almost immediately. Never had to wait for emails or call backs.

Process is EASY. Twice I have completed the process and it is well worth the fee. They keep my receipt info on record and when I am ready to turn in the glove for the gift receipt, I print the label they send me, place it in an envelope and give it to UPS. I receive an email with the egift card.

I am quite happy with Asurion appliance repair as they were able to fix an unusual problem with my Samsung washer that eluded another washer repair co. Asurion sent Connor who was the technician that was able to troubleshoot the problem after the first attempt failed. He did not try to dissuade me with my legitimate concern and complaint but worked to fix the washer properly and ultimately did with professionalism and skill! Thank you so much!

I recommend, whatever you buy at Dicks must have their warranty. Very easy to get things replaced trust it better than my car warranty!!!! My experiences have been many and to this day haven't had an issue with the warranty.

Overall process was very easy - phone came overnight and return envelope made return simple; online help to change over phone was very very helpful - even tried to help with getting data off old phone which had a broken screen; reminders to return phone were also helpful without being bothersome.

I usually don't purchase the extended warranties on items, but I did on this Washer. 4 1/2 years later, it developed two significant issues. I called the warranty company and they responded quickly and fixed both issues without costing me anything.

Courteous, on schedule. They contacted me on scheduled came and evaluated the problem and explained in detail how they will fix and when they will fix and what part they will order. Much appreciated the detail of my repair and gave me great confidence.

A good experience. We were satisfied with the outcome and dealt with helpful people. In our rural area and we are a church with older congregation members and it was a little difficult to package and mail such a large item but we are happy with the outcome.

My experience was great. Very easy to deal with. My problem was handled very quick and curiously. The person I first talked to about my problem was very helpful. The service tech. who came out was easy to deal with. Good to deal with.

My phone screen broke. I submitted a claim and got a shipping label. Basically as soon as I put it in the mail Asurion started the refund process. Easy and absolutely exceeded my expectations. No waiting for them to receive the product and try to fix or replace it. Just straight cash in account.

It was very easy to read and put through, Was super fast to fill out. This was very helpful in getting insured. Very affordable and easy questions to get claim done. It was a fast experience to do. Company website was very easy to get through off the Amazon app.

I received Excellent service. I was given a Quick response to the problem with my dryer. The Serviceman was on time and he was very professional and personable. He solved the problem and it was fixed quickly. I would recommend this service to others.

Everyone is skeptical about extended warranties, So was I! but with modern technology it's hard to fix your own stuff nowadays. I choose to buy the extended warranties for everything I buy. So far, I have not been disappointed. Asurion took care of my clam fast without any hassles. I highly recommend getting a protection plan for all your purchases. You might think you will not need it, but what you really do not need is a headache and another expense.

Always quick to response and excellent customer service. We have been using this service when it comes to the product protection of our purchase. Tried and tested. Very satisfied with the service. They response to the emails fast and resolve problems and inquiries very fast.

I have to admit, the process was extremely easy! Created the return label and shipped my damaged goods. By the time UPS scanned the box I received an email with my egift card. Make sure you keep your receipt in a known location for reference purposes.

This experience has been very helpful with the filing of my claim from start to finish. I'm going to enjoy the peace of mind knowing that all my bluetooth products will be covered under this plan and I'm sure I should be satisfied with the process to return the item that they are repairing

Asurion was fantastic in handling my riding lawnmower claim. I could not believe how fast they worked with the small engine repair company in getting the repair authorized. Even got my $100 chargeback from the repair company for the inspection I just wish I could give them an 11 instead of a 10.

Amazingly easy to file a claim after an accidental drop. Thank you so much for the super fast response and excellent service! It is very refreshing to find out that not everything has to be a long drawn-out process. Will definitely be recommending to everyone.

Easy process to file a claim. Questions were easy to answer and box with return label on its way. Very pleased I made this protection purchase, otherwise, I would have to purchase a new computer. Amazon always comes through for me. You

The simplest, quickest insurance claim I've ever seen -- and I work in the insurance industry! Superbly designed user interface and process. Including writing this review, the whole process took less than 10min. My experience is with a small (<$60) kitchen item made by a small/niche brand, damaged in use.

I’ve been working on getting a new phone through my insurance for the past 2.5 days. I do not have a working phone, which is why I need a new one. They are telling me that I need my phone to complete the process through iPhone settings, which is impossible. They are also saying I need to get into my email, but I do not know my password because I’ve used Face ID for so long. To reset my password I need a phone, because the retrieval is sent to my phone number.

Great and professional service. I really appreciated that the last person who worked on my refrigerator communicated with the new repair person of what he had repaired and therefore made it easy for the new person to know what the problem was and what he had to do to fix it.

I received excellent customer service when my small appliance failed. The investment to protect it was a tremendous value. The claim process was initiated through my order history on Amazon. My claim was resolved in minutes to my complete satisfaction. Protect your investment and trust Asurion.

Absolutely the smoothest repair I have ever done, Asurion is a good company to work with. The repair personnel and company were very efficient. Boston Joes appliance in Manchester, Ct had two knowledgeable mechanics come out. Repaired LG washer up and running in a few hours, If you repairs or insurance go to Asurion and Boston Joe's.

LG stands behind their appliances. I do recommend their appliances. I did have several issues with my refrigerator and a few 2nd party techs. We’re unsuccessful. However, in the end, the official LG techs did completely fix all the problems, so it did not matter to me. I am pleased with the performance of the refrigerator.

It was fast and easy to file claim and to send in my laptop. The price was also reasonable. Not sure what the repair and turnaround time is like yet but hopefully it's as fast as it was to file the claim.

Torn a golf glove. Easy to get a replacement credit. Easy to contact. Fast response. Easy return. Fast return e-mails. Store credit was sent quickly. Printed the form quickly and purchased a replacement. Will recommend this warranty service to friends and will use it in the future. Best regards, Rocco

Been great so far! Had no problems when I made a claim for my tv when it crapped out. And now Chromebook had issues they are going to fix. My only complaint is it seems to be a $99 fee no matter the claim when I was told it would be $49 or $99. I'm guessing that would probably be for a accessory or something.

Was an easy awesome experience! Handled my wife’s phone the same day.. incredible! The recommended repair store did a great job and got it in just 4 hours after the accident, and was only 4 miles from the house. Really a fine tuned process! We are really happy and would.

Got back my laptop in a few days better than it was when I sent it out. I was surprised how fast my laptop was fixed and the turnaround when I sent it out to be repaired was very fast. You are excellent.

So awesome. Made a claim about my broken earbuds. The claim was very easy to file. They responded instantly sending new one in the mail. Just have to send old one back. It's awesome how they take care of it so fast.

I could not be happier with how easy this whole situation has been. I've never worked with Asurion so I didn't know what to expect and I was blown away at the ease and the speed of my situation being remedied! Love these guys! Highly recommend!! 5 minutes is all it took! Amazing!!

The tv was a Christmas gift for our daughter, son in law and grandson. While weather and power outage and a special order part were a factor it was still resolved very quickly. Very pleased with their service. I highly recommend them.

Great exchange. Friendly professional staff. Would highly recommended. The customer rep was very patient and helpful. The refund received in a timely manner. The experience also reinforced the importance of keeping receipts and records. Keep up the good work!

Dryer was brand new, when hooked up and turned on it was off-center and making a thumping noise. Samsung would Not honor the warranty? Best buy would not accept a return after 15 days. Tech took the dryer completely apart, adjusted the drum and motor and the noise was gone.

Went to T-Mobile because phone stopped working. Had been paying $18 a month for protection, and, after 3 hours in the store, the T-Mobile employee filed a claim with Asurion. I was unhappy that I wouldn’t receive a replacement for 3 days… Get home to find an email saying claim not eligible. First Asurion rep goes into endless loop about needing correct IMEI from phone that won’t turn on, and my T-Mobile account now has the IMEI for the cheap temporary phone I bought while waiting for a replacement iPhone. Have spent the better part of 2 days trying to call them to resolve this. At least 5 different phone calls, frequently get disconnected, haven’t gotten through to a supervisor, and, even though they ask for a good call back number, nobody has called me back. Not sure what to do now, but really feel bad about spending an extra 20% for worthless “protection.”

I contacted Asurion in respect to my phone not working. They gave me direct instructions on how to send my phone in for inspection. Within one week I received a Ecard for Walmart for a new phone. No questions asked, A new phone has been purchased with another Asurion Protection Plan in place.

We were very satisfied with the Asurion agent that helped us on the phone with diagnosing our problem with the Samsung washer problem. Then directing us to company that was going to come to our house to service our washer. The technician that came to our house explained to my husband his diagnostics showed on what was needed what was needed to be done.

The service was amazing from the beginning. They sent out the technician and he recognize that the motherboard was bad the parts was ordered and within a week my machine was up and running. Mr. **, the technician, his work and customer service was off the chain. He was the best technician we've ever have in our home. His work was very neat and he cleaned up when he got finish.

I have never felt more frustrated than when I was dealing with Asurion to get a new phone. From the online process to the customer service that I called, nothing was helpful about this. They picked a time window to deliver me a new phone and completely blew that, no show no call. When I called about setting up a new window they didn't have any available except for the last one which "gets missed more often than I would like to admit" - Asurion customer service person. I then spent over an hour on the phone with them. You pay every month to have insurance but then you actually want to use it to get a new phone and you're stuck paying $275. Unfortunately, as the little guy you have no option against the big insurance companies, they just do what they want and make money off your hardworking paychecks. Just avoid them altogether and get the phone shipped to you so you don't have someone wasting your time.

Spend the money. Instant return with no hassle. I never buy extended warranties but thank goodness I did for the car stereo I purchased. Instantly sent me a return label and off I went to the UPS store to return.

The return process was easy to do, and my refund was promptly sent to me. I would definitely recommend this coverage for purchasers. With my replacement item, I purchased the insurance again. They sent a prepaid courier label and I just had to package up and drop off my item.

Honestly, these guys are AMAZING. I purchased a pair of Turtle Beach headphones for my Xbox and the right side sliding support suddenly cracked 6 months later while I was putting them on (I didn't use excessive force or anything). Asurion's process was so fast and easy that I will ABSOLUTELY be purchasing their warranties on all of my electronics from now on!!!

I could not believe how great the service person was and how knowledgeable on not only my dryer but on the workings of my washer, my stove, my refrigerator. I found out that my high efficiency washer only needed about 2 table spoons of soap to clean the clothes properly. So I'll save on product cost and not have an abundance of soap left in my clothes. Also learned proper loading clothes in dryer for faster drying.

I had a very pleasant experience and they helped me resolve the problem I had very easily. It didn’t take as long as I would think, they were also very understanding and nice about it. 10/10 experience, would use again!

The ice maker in my refrigerator broke. The original protection plan was purchased by the prior owner of the house so I thought it would be a hassle. I called customer service, and to my surprise the process was easy! I was scheduled for service. The technician came out two days later, installed new ice maker. The entire experience was pleasant, easy and seamless! I highly recommend!

Absolutely, I've been very satisfied Asurion. I had both my Dishwasher and Ice Maker serviced. The response time was extremely fast and the Service Technician were both experienced and resolved the issue quickly to my satisfaction. I will definitely extend my contact.

It’s the first time that we ever bought the protection plan. It was well worth the money and they stand by their word. The process was easy and quick. The customer service was excellent. They would buy the plan again.

Excellent customer service! The technician, Mark, was very knowledgeable and helpful. He troubleshoot the issues and was able to quickly resolve them and went above and beyond addressing other technical concerns of mind. He made certain My issues were resolved before he left. Highly recommend this company.

Thanks a million Asurion! Three claims processed so fast it made me dizzy! The easiest insurance company I have ever dealt with! Please do not change anything!!! Keep up the professionalism! I will continue using your service plans on all my important purchases! I will also be telling my friends about Asurion!

I think the process could be streamlined to only take 2 maybe 3 steps? Very tedious having to keep providing the same information. Step one, submit form, detailed explanation, and pictures. Step two, approval or denial. If approved, include repair process, i.e. take to repair center or mail in, and pay service fees at that time.

While it is really good that I had the warranty, however, I wonder if the HP copier would have been covered anyway since it was purchased 12/8/22 and the feeder to scan failed on 3/8/23. Neither tech support at Asurion or HP could resolve the issue over a two-day period and multiple attempts. The warranty didn't carry over to the replacement copier of the same make and model.

Sent technician for claim, he stated without diagnosis that he familiar with A/C. Can't be repaired. Called Asurion. Told me to listen. Was told A/C works..still working on repair months later and getting run around.

My Dehumidifier failed short time before Asurion Warranty expired. Staff contacted at Asurion were friendly, thorough and professional. After the Company collected the information it needed, a cheque for the full purchase price was issued to me within a week or so. It was a pleasure doing business with a Company who respects its clients and delivered on its commitment.

Technician called ahead for access. Technician was very professional and knew exactly the fix. There is a reset button inside the machine requires a technician to open. This is the second repair for same issue. It’s an LG washer and a defect of this machine. The reset should be where consumer can get to it.

We have had problems with our ice maker for years. David the technician from your company was so capable and the very best we have had. None of the other companies and techs solved the problem until now. Thank you

Buying a protection plan from Asurion always gives me peace of mind because they have always honored their protection plans. I have had to use them twice without any problems. And using the website to make a claim makes it fast and easy.

This process took less than one minute to file my claim with Asurion and I got an answer of how I'm getting reimbursed right away. I have never had any problems in the past with filing a claim with Asurion.

Standing behind the product, that's all I can ask. No hassles or bickering just got the job done. I will continue to insure my purchases. It was very quick for me to get results. May advise my and family to get on board. I rate it a 5 out of 5.

I would most definitely recommend anyone buying these plans because they definitely come in handy on the off chance the product you bought becomes defective or if it happens to be a lemon or if it gets damaged while on its way to you.

The process was smooth and I am very pleased as it took no time at all to get assistance and to receive my refund. Customer service representative was informative and very courteous. I highly recommend this company. I am impressed.

The tech was very professional and did the work in less than an hour. I was very happy it was not a major problem. My refigerator is working fine no more leaks, hoping it does not happen again.. Had no problem with Home Depot when calling.

Buying Asurion with your product, makes your life at ease. Take it from me, we bought a hoverboard for my son for Christmas and I was totally debating if I should get extra coverage. Luckily I did. 3 months after we bought it, the hoverboard stopped working. I totally recommend getting extra coverage with your product. Asurion is the way to go.

Great friendly and fast service, and extremely knowledgeable. I highly recommend Asurion! They were able to very quickly diagnose my problem and knew exactly how to correct it. They also spoke in a way that I could understand instead of a lot of technical jargon, culminating with some excellent advice!

The technician came on time and resolve the dishwasher problem very easily, he was very polite and nice and discussed with us the problem and the improvements we will be getting with the new parts. We will recommend Asurion company to any family member!

Very quick and easy to file a claim if needed. Just follow the steps listed on the website. I honestly expected this to be far more difficult than it was. Would definitely recommend using these plans as they are affordable and honored if something goes wrong.

Mom of 3, his computer stopped turning on randomly and without any hassle or issues I just contacted and they make it right! Love to insure through here! Thanks for being here for my family and myself! I literally insure everything, from phones to TV's to everything!

A part was broken on my vacuum. I sit in the claim, and they took care of it right away. It was the easiest process. I will always make sure I get this coverage! It’s the best way to insure all of your products! Best purchase I’ve made yet.

We had a keyboard that failed and needed replacing. We sent it in for repairs. We place the technician assisted call to confirm the problem. They sent shipping box real quick. We got the service done in record time and our computer was back in our hands within days.

Excellent company. I had absolutely no problem getting my refund. This is an excellent service and the lady I spoke with in the beginning was exceptionally wonderful. This is amazing today as things like this are usually a run around! I am very grateful that this was so easy. They even paid shipping to send the product back making that process even easier than usual.

My laptop repair was handled very well and expeditiously from start to finish. I appreciate the service that was provided and would recommend this service contract to others. My laptop was packaged and shipped with ease and back at my house in just 1 week. Thank you!

I have had Asurion for my phones and have had excellent service. I decided to try the Home Protection Plan. I had a laptop/Chromebook with a broken hinge. They repaired it without an issue. After about a week I noticed that the battery was needing to be recharged. I called back and they immediately sent me shipping information. They stand by their work!

I contacted Asurion on a Wednesday about a cracked lower frame on a HP laptop. They were able to look up my account, and sent me a printed UPS return label. Sent it back on a Wednesday and was returned on a Friday with a new lower frame. GREAT service, sent it to HP for same repair and took four weeks. Would purchase another extended warranty with Asurion.

WOW! The service was so easy to use for a claim and the resolution was "instant". I am extremely happy and very impressed with this policy. I will continue to buy these on my purchases. My son's electric scooter died and this policy covered it on the spot!

We had repair service for the washing machine twice. The first time I think it was just an adjustment. It didn’t last. The second time it needed some parts replaced It should be good for a long time. Very happy with the company.

Asurion service is excellent. Anytime I needed to contact Asurion for technical help or other questions they were always available and provided quick resolution. I have used their services for the past two years and have signed up for and will continue for the next four years.

Our dishwasher had stopped draining after working great for a couple of years. Service company booked appointment with us and arrived on time after phoning when leaving the shop. Service Tech diagnosed problem very quickly and suggested a simple remedy. Dishwasher is now working great again. I am glad we purchased Costco's extended warranty. Highly recommend the Service Tech & his company Northern Electronic Services.

Fantastic experience! So glad I purchased! Completely worth the price to have security of money spent and peace of mind! HIGHLY RECOMMEND and will be purchasing along with all my major purchases going forward to ensure I get what I pay for, and I highly suggest you do the same! It's really a no-brainer!

Second claim was just as easy as the first! Insurance through Asurion was absolutely worth purchasing. Asurion reimbursed my payment via Amazon, and my son's RC car was ordered and replaced within the same week. Asurion was a 10/10 for me!

I would like to comment about one of the worst customer experiences and businesses I have had the displeasure of dealing with. My wife had left her phone on an airplane (our bad). I filed a claim and received a new phone and paid the $275. This happened pretty quick. A few months later the airline sent her phone back so I contacted Asurion to find out what should happen. They told me (I called 2 times and same answer both times) to send the replacement phone back and they would return my $275. Great.... However this is not how this went. I called AT& and an hr and a half later they were able to activate her original phone. This only lasted 2 hours and it was not working. So back on the phone for another 1hr plus same result. Called again....said to call Asurion. No help. I must have called Asurion like 5 more times (probably an hr each time) and then they told me I needed to call AT&T.

This site will solve any issues with your products without hassle. When I submitted two of my claims, I received quick and no-hassle responses and resolution to my claims, I recommend anyone who wants to insure their electronics to use Asurion insurance.

Asurion solved my issue with this office furniture quickly and efficiently. They have always solved issues with the TVs, Computers, and other electronic devices I have owned. I almost always buy an Asurion protection plan whenever it is offered with a product I am buying. Excellent company. Thanks, Asurion!

The protection plan was awesome. We usually do not take out but on appliances we did this time. Best thing ever. Our repair man was knowledgeable and did repairs super fast and efficiently. Less than one week from diagnosing to repair. Can’t go wrong. Thank you Home Depot.

My refrigerator stopped cooling. A tech came out to troubleshoot it and determined the compressor failed. Parts were ordered and another tech replaced the compressor and drier. Due to a class action lawsuit against LG because the Linear compressors were failing, all parts and labor were covered.

Very easy experience filing a claim online. I located the item in my past orders and a link for the warranty was included. I only needed to enter my personal information and description of the problem and immediately thereafter received a notice that my reimbursement would be sent. I also had the option of text notification to track my claim.

So far with the claim process it has been easy to navigate. I am going to see how well the rest will go. Might plan to purchase the protection plan on further purchases. Now off to the post office I go.

Resolving my claim was fast and easy. I would not hesitate to recommend Asurion to my family and friends. My claims were resolved quickly and to my satisfaction. I don’t know why any household would not have this valuable insurance plan.

I had a great time with these guys at Guitar City while waiting for approval of my insurance claim with Asurion. I'm glad they offer that option with the purchase of a guitar. Asurion had me set back up in no time.

Once again I am so grateful for Asurion's protection plan!! Always so helpful and very quick to respond. I always tell people, "always get the protection plan, it will save you in the long run!" And once again, I have saved myself money by spending the little extra at the time of purchase to help protect the longevity of my purchase. I don't know what I would do without that security, thank you Asurion, for always being there when I need you.

Mostly Happy. The end result was good but hard time getting there. They did not have a 75 inch TV available to choose from. I had to call numerous times and ask for a supervisor. They made it right in the end.

I was having issues but Nigel and Mark were so sweet and helpful. I'm so grateful they have such kind and patient people working for them. We seriously need more people who are like they are. So grateful that this is the company my insurance is through ❤️.

The claims process is abysmal. The website is abysmal. They'll make you resubmit everything 10x, manually for any reason whatsoever. They will deny your claims even though they should be covered. It's literally the worst experience I've ever had with an insurance company. Buyer BEWARE. Don't fall for the slick marketing and advertising, you will hate yourself if you ever need to replace an item.

I had a problem with Jabra earbuds and when I reported the issue, I received a message right away regarding my claim. The response was quick and satisfactory with instructions on next steps. I definitely recommend Asurion. They stand by their products and are quick to correct any issues that you present to them.

My I phone was cracked & wanted to get it fixed. Went to AT&T in Willowbrook and was beginning to feel like I was getting the run around. I ended up going to a bigger AT&T store and met Josh who was a true customer service person. His willingness & expertise truly calmed me down. Josh is great and I think the world would operate better with more Joshes in The world. He helped me to file my claim & the full process. Kudos to Josh.

Great service. The Tech person was great. I recommend to everybody who need to use the service. Great job, it did not take long to fix my phone. It was fast and easy. The tech person was very professional. He did a great job.

The guy that took care of me was extremely helpful. I believe his name is John. He was patient, kind, knowledgeable and super helpful. My husband and I have been with AT&T for years and this is one of the first that actually takes time to listen and help us.

I looove you!! I had my replacement phone less than 24 hours!! I'm old school and I was worried I wouldn't be able to do it online.... WOW! AMAZING experience. I will definitely share my experience and thoughts for Asurion insurance. Definitely a must. THANK YOU SO MUCH!!!

The service was quick and easy. It took next to no effort and they had the new phone at my door in less time than even they said. The website was simple. You couldn't ask for a better outcome. Way to go.

I had an excellent experience with Cristian. He made me feel I like family with excellent service and skills. He has a great personality. Always willing to help other with his great skill and exceptional attitude. Thanks Cristian. Godbless. He has the potential to train other people with excellent skills and exceptional attitude. Your company need people like him in other Stores.

Asurion sent my replacement iPhone to me in 1 business day. This was unbelievable. The refurbished phone was in excellent condition. Asurion employee Xavier at the ATandT store on McFarland Blvd. next to Midtown Shopping Center went on and beyond to be helpful in transferring my data to my new phone and explained other features about the phone which is very helpful to a senior citizen. Asurion also made it very simple to return my old phone back to them. I will recommend Asurion insurance to anyone without reservation or hesitation.

Asurion tech services were unable to fix my device due to water damages and I was given a new device for $39. I received my replacement device the next day. My experience overall was outstanding to say the least. I would highly recommend their services.

I was asked specific questions about the device so it would be done easily and quickly. But most importantly correctly the time. The device had fallen out of a pocket unknowingly then ran over. I am glad l purchased the plan to protect us from any accidental mishaps.

The facility was nice and clean and both male employees that assisted me were professional and nice as well. The time it took to repair my phone was not long at all, I went next door to shop at target.

Great company. You won’t regret it. They took their time. Found out the problem and they solved it. Great customer service. You can’t beat the prices. They are the best around. Great family plans. Great staff at the stores. I love my watch I bought.

AJ did an awesome job at taking care of my phone issue. He greeted us at the door, he then went to ensure they had the proper items in stock to replace my battery. He then provide me with the proper amount of time to service my phone. Awesome job. Thank you AJ! Thank you!

I ordered my phone from Asurion, I didn’t receive for 4 days then I made a comment online that I didn’t receive my device, someone came to my house and personally delivered in 3 hours when I told them I'm going out of country next day.

Nothing but great things to say about the service online and with the AT&T store here in Brownwood. Jennifer was a great resource and great knowledge of everything I needed and really saved me money and giving me the best offers and best promotions.

My experience was great the only complaint I have is the price my copay is $299.00. I realize the phone is higher end but I pay and pay every month and don't think the copay should be so much. Thank you.

I enrolled in Asurion Home+ after a stop by a local repair shop for data recovery from a broken phone. While the recovery went smoothly, a couple months later I mentioned offhand my positive experience to a coworker who warned me about the company's reputation. I did not believe him at first but after doing some reading online I saw their terrible customer reviews and decided to close my account. Despite having to call in and talk to a representative for 15 minutes, I finally got him to conclude and close my account.

Super Easy and Helpful!! Couldn’t have been Better!! Got my Phone which has my life in it fixed!! Thank you ATT and Asurion!! All taken care of in less than an hour! I definitely will be telling all of my friends!! Thank you again!!

Keep asking me to resend the same information over and over. I've been making payments for 8 mos. Never made a claim. Now I'm having a hard time getting help with my device. I tried calling several times and all I get is we are experiencing technical issues, after I spoke to them yesterday. Seems they are trying to avoid helping me with this issue.

Filing the claim was easy. I did it all online. Made my apt and the next day I went in for repair. Quick easy fast! Very satisfied. I used the link from Att.com to file the claim. It took about 7 minutes total. The store I selected had 2 hours turnaround window, they even had screen protectors.

Jonah and his partner were extremely nice, amazing and professional. I want to thank Jonah and his partner for an amazing experience. I highly recommend them or request them. They deserve something for amazing customer service. I hope they see or hear about this so they can know how fantastic they are.

Bryan came to my house very fast and made sure to message me as soon as he could to tell me he would be there. He didn't miss a beat! He made me one happy customer! 10/10 would recommend you keep insurance on your phone. I don't care if you "are very careful" or whatever excuse you have. I said the same thing and still am happy I kept the insurance on my phone. Otherwise I would've had subpar service from some company not partnered with ATT or Asurion.

Tech was great. He was on time, communicated well, polite and courteous, and the service completely exceeded my expectations! Would highly recommend for friends to use this service. The ability to have a tech come to my home for the repair was so convenient. He explained my options and was very thorough.

Called to let me know about what time he'd arrive, came to my job as I requested. Took my phone to his work van and in no time, had me a new screen and my phone back to working order. Awesome experience... Couldn't have gone better.

Broken screen, called Asurion and they set me up with an appointment the next day. The Tech shows up and had stripped the screws on the bottom of the phone. The next day I have a brand new phone by noon from FedEx.

I had a great experience with uBreakiFix Of Wilkes Barre. They were very friendly and Took care of my battery problem asap. I would recommend them them to anyone! Also the MOOSIC site was very good and Recommended the WB site because they did not have the battery!

Great experience. Getting my device fixed was quick and easy. I’m so happy. Highly recommended getting insurance for all your devices as you never know what could happen. The device protection is absolutely truly amazing. Thank you.

Our Samsung 65 inch LED TV is covered by this Asurion warranty through 1/2024. Our initial claim was submitted 6/2022. Since that time, there have been 4 unsuccessful service repairs for the same defect that to this day has NOT BEEN RESOLVED. The fourth "repair" was completed by a 3rd party contracted technician service called Definition Audio Video Corp. The technician replaced the motherboard with a used device that still had the previous owner's names and passwords loaded which blocked us from watching some of our streaming services that we pay for each month, and this is the FOURTH replacement of a motherboard that did NOT fix the original complaint.

It was an easy process. We received the tablet in under a week. The model we previously had was older and they no longer sell them, so they upgraded the tablet as well! Purchasing this plan is worth it, we have replaced several phones over the years and have had a great experience every time.

Store was neat, clean, and service personnel were great! I though I had to replace my S22 Ultra because it was tossed into traffic and severely damaged. They replaced the screen and it works perfectly. The whole process took about 2.5 hours. They also helped me determine the reason my backup phone didn't work was because my micro SIM card from my S22 was smaller that the slot in the backup phone. I recommend this Van Nuys, California store.

I was very pleased with the service. Everything was quick and so organized. I felt very confident about the young lady fixing my phone in 20 minutes! Great customer service!! ❤️❤️ Been with AT&T for a very long time and been very pleased with my phone.

Everything went perfect! The technician was very professional and he did A Awesome job on my Android!! Could have not asked for a better job than what he did!! The technician was on time he told me that it would probably take an hour to fix! And it took less than that. Would definitely recommend Asurion to anyone that needs their phone fixed!

My iPhone 12 screen was cracked and within 2 hours I received a call to pick up my phone. The customer service was excellent. I brought my phone to U break and We Fix in Henderson NV. Asurion communication with the service provider was great leaving me with a wonderful experience.

Fast and great service. Easy to complete my claim. Everyone that helped me complete my claim was friendly and very helpful and I would do it all over again just because it was so easy. Asurion provided me with A-1 service.

The quality of politeness and response time to fix my phone was remarkable. 5 Stars! The level of service and product knowledge was remarkable. The fact that the time set for the work to be completed was accurate and would continue to take any IT problem I experience in the future to the Citrus Heights location. Bravo to your entire team.