Asurion Reviews

I'm so glad I decided to get insurance on this product! Usually I do that, if the product is $30 or more. As a disabled, working American, paying an extra 10% to replace the product, makes best sense for me. So when the entry hole for the vacuum wand broke along the seam, as you can see, I decided to buy a dustbuster. Yes, of course I got the insurance on that one also. The price was actually about the same. But I've never owned such a tiny vacuum, that's why I tried the other first.

Product insurance coverage worked as advertised. We couldn’t be more pleased with the quick response and solution when we filed a claim on the product when it failed to no longer work. Asurion was responsive and sent a e-gift card in the amount of the purchase price to replace the product it was covering. Would definitely purchase the coverage on future purchases.

I sent in my daughter's iPad That had gotten Is damaged and I received A quick status within Twenty four hours of sending in for repair. The item had to be replaced because it could not be repaired. We didn't expect to find the results for a status back as quick as we did. We definitely would recommend friends and family of this service.

The claim process was very quick, all online, and Asurion was quite prompt with a response. I had a resolution and shipping label within a matter of minutes. I have multiple warranted items with this company, but this is the first time I’ve had to use it. Thankfully the process is simple with great customer service!

Everyone need insurance like this on electronics to protect their investment. To say that this insurance covers nearly all electronics and sometimes without a technician having to come out to your home is awesome. Do not sleep on this app Asurion offer. You will love every bit of its features. And very cool part about it you can cancel anytime.

I filed a claim and within one minute I had a response and information to send the product in for a full refund. I would highly recommend when Asurion warranty is offered to take advantage of it. I purchased the monthly warranty from Amazon and it has paid for itself.

The return process was effortless and easy. I will definitely use you for all my warranty needs. I will definitely use Asurion warranties on my future purchases, and will recommend to friends and family on the ease of registering a claim. Can't thank you enough for all your help with my claim. Thanks

The frost problem with the 2 drawer LG model has been recurrent since purchase. Many technicians tried to solve it, and they merely ameliorated it. Nearly out of warranty, we made one last service call. Paul was pleasant, accommodating, and effective. The new part he ordered arrived in timely fashion. Paul kept us apprised of his arrival time. He finished the repair in the second visit. We are FROST FREE. Thank you, Paul!

Please see my feedback. I wrote an A+ review and stand by it wholeheartedly. In a nut shell I praised your prompt and easy claim process which in this day and age is hard to find in a company. Your warranty is exceptional and worth every cent. I'm glad to have had your backing with the products I purchase at Guitar Center. Thank you for your great service.

We have had a lot of experience with ASURION. It is insurance you hope you will not need but it is comforting to know it is there if you need it AND we have needed it a lot this year because we bought a real “lemon” RoboVac. The real PLUS is shipping is included and the repair dept keeps you informed.

Happy with the work, everything went very well. Thank you very much. The service man explained everything and what was going on. Very very polite person, very happy to have him. Serviceman was very accurate and what he was doing and very knowledgeable and was just pleased and he had taken care of the problem.

Unfortunate accident with my iPad Air that had me scrambling to get repair service through Asurion. Since it's a cellular device I quickly contacted and filed for a claim but unfortunately the device "needed to be on the service" in order to be claimed. Meaning it needed to be using the cellular service, since I was at home it was on my home wifi - NOT COVERED.

Every step of the way it has been nothing but problems with this company. Too many problems to explain, as I am exhausted from their nonsense. Just know, that it is day 16 without a refrigerator with no end in sight. Four assignments and reassignments between two companies because Asurion messed up and reassigned it to the wrong company the first time. Their notes are inaccurate. So very frustrating. No one will help. They just say that they can keep doing this process indefinitely, as there is no requirement on time limits for the repairs to be completed. They just don’t care.

Broken ipad replaced, no questions asked. My son is special needs and been asking for it every day. This saved me in so many ways. If you don't have this program you're definitely missing out. It covers every appliance in your house. So easy to add to any service plan you may have. Love it!! Thanks Asurion!!

My son’s Xbox S was not working. I filed a claim that same day I was able to turn my son’s Xbox into a asurion store. They took a little while about seven days, but after that, they offered my son a Xbox S (a replacement of the same model) and I guess I didn’t respond quick enough because when I finally did accept that offer, it was no longer available, but then the next day when I checked my claim, they were offering me a brand new Xbox X, which is like a major upgrade my kid and I are so happy and ecstatic. It’s like the best experience. I paid $99 or something like that for my claim and that was it this is been a little bit of a lengthy process. It’s been about 10 days but it was 100% worth the wait it was great I love, Asurion and I love home protect and I would recommend it to all my friends and family and I do.

I wasn't sure I had made the right decision adding a home device warranty through Verizon until today. I arrived home, made lunch, and sat down to watch TV. I immediately felt that heart sinking panic as I discovered the screen was covered in rainbow colored lines. Then I remembered the warranty I'd been considering cancelling... I called the number where I heard a message about how quick the online process is; They weren't kidding. Approx 30 minutes total including gathering Model & Serial #s from my broken TV, and the process is complete. They are sending a replacement within a few days! I couldn't be happier with this experience!

Bmani Headphones very nice product. The sound quality is amazing and battery life was amazing as well. I really hope I can have them replaced. The ease of putting thru a claim was very easy to do. I have a lot of products I order thru Amazon and I have never had a problem when it came to Asurion claims protection. I also have asurion for other products as well

I highly recommend Asurion to anyone who is having any doubts about spending the extra money do it. It's well worth it, they make it easy to file a claim while keeping it short while getting straight to the point of the issue. Things break or have issues all the time, the extra ten to thirty dollars I've spent has saved me time and money which is really tight these days for most people.

I had 1 issue to submit to Asurion, it was handled professionally and to my satisfaction. I will buy again. I had another issue that did not include Asurion, manufacturer warranty, it went well too. I have purchased Asurion plans approximately 7 times, and have had to file 3 claims. Satisfied, Thank you.

I don’t remember my order number but my apple tv remote fell into water and stopped functioning. I submitted my claim and promptly received an email with a return label. Within a week, Asurion replaced my remote. Thank you. I highly recommend total protect available at amazon. Great value. Great service.

Pressure washer stopped working after about a year. File the claim. In less than two minutes I had a gift card being sent to me. Very satisfying. I’m glad I filed for a two-year warranty. It worked out very well. Affordable and I would recommend it for anyone unsure or uneasy about the extra cost.

The charging port is messed up and will not charge. I believe the charger had accidentally got pulled out of the laptop. We have tried to get a new cord to see if it works and nothing. If we could get this fixed it would help out with his schooling.

I was well taken care of through this whole process. The only complaint is that I am very hard of hearing and everyone I talk to had a deep foreign accent it was very hard for me to understand. We did work through this obstacle and they were very courteous

I purchased my Asurion warranty for a FREO AC Unit. I was able to file my claim easily right from the order page of the AC unit I purchased on Amazon. I scrolled down to start claim and from there it was as simple as entering the product type, the model number, serial number if available then on the next page my contact info and checking the agreement boxes. Asurion, within mere seconds responded with my refund arrangement details and text notification of the transaction happening on my Amazon account. I couldn't imagine a smoother warranty process. Thank you Asurion. I will remember this. Satisfied Customer

Service tech was very knowledgeable and friendly. Had everything he needed on first trip and had washing machine fixed within minutes. I was surprised he had an hour or more drive to get to my house and was communicating with us during his drive to let us know how far out he was. I would recommend getting this service plan.

This experience was nothing but pleasant. Simple is an understatement. I expected it to be annoying and frustrating and it was so quick and easy. I was done in no time. Actually done before my morning coffee! For that to happen it needs to be able To be done without a working brain.

From the first phone call to the LG Repair to when the technician came out ordered the parts. It was fast. Easy. Very little effort on my part. The technician was very knowledgeable and knew what he was doing. Was fast. Efficient. I couldn’t recommend it more highly. Well worth getting the contract to make sure your washer is running in great condition and if it needs to be fixed.

Easy as pie, just follow prompts and you are done. This is one of the very few times that I did not get the run around with Asurion protection plan. I just had to search for my order on Amazon and find item number and also Asurion 4 year protection plan. Jump on Asurion website and bingo. Seems easier than my last few claims with Asurion.

I purchased a MrCool Advantage Ductless Heat Pump Split System 3rd Generation 230V 12k BTU SEER on July 12, 2023. It worked great until June 2024 when error code EC appeared on the unit’s display window. The user manual indicated the error code meant “refrigerant leak”. I purchased a 2 year Asurion Warranty when I purchased the AC unit last year and I’m so glad I did!!! I filed a claim through my product order page to advise the unit wasn’t working and why. Within mere seconds I received a reply that my unit qualified for a refund of the purchase price of $899.00!!! The warranty is a very important purchase!!! Thank you, Asurion!!!

Process was very easy and quick, highly recommend Asurion for insurance, easy step by step form submission. Asurion pays for itself especially with electronics that could easily have quality defects or operational issues. Also would recommend on tools as well for cost of coverage is affordable. Hope they keep cost down for insurance.

Asurion has been my policy provider for cell phone insurance with Verizon previously and AT&T currently. I’ve only had great experience in the past when it came to my phones, especially when an agent came to my home within a week of me giving birth to my son the same day my iPhone broke. Fast Forward a few years later, I buy/add on the Home Tech Protection Plan to my monthly AT&T Mobile account. We added more Smart TVs, electronic devices, etc in our new home and my AT&T rep told me about the policy.

My Apple Watch quit working, so I contacted Verizon/ASURION. They sent me the instructions and what to do. With the ratings based on a scale of one (1) to five (5), with five (5) being the highest possible score. I give you a (5). My experience with Asurion was easy. Thank you.

I purchased an expensive flashlight to use for my work. I decided to get the protection plan "just in case". Thankfully I did, the light began to malfunction. The plan covered the expense of the light giving me the chance to search for a better, more dependable product. I intend to use the protection plans offered again when purchasing expensive products.

I always debate with myself whether an insurance plan or extended warranty is worth it. The ease of dealing with this has proven that it is well worth the small price I paid. Nothing we buy these days comes cheap, and clearly, protecting our purchases is a smart move. My advice to anyone unsure would be to definitely purchase the protection.

Hi. Great news. I called a week or 2 ago because I had lost my left hearing aid. Your people explained kindly that you don't cover loss. The day before yesterday we came inside our apartment and and I saw something on the floor and low and behold it was my lost hearing aid. Now I would like to send them back for a full refund and try to find some better ones. Thank you so much Asurion. You guys rock.

This was the best customer service ever, continued to have patience with me, walked me through each step, showed true compassion and concern. Thank you for your assistance and time. Each time I was transferred I received a warm handover. Again thank you for what you do to make things easier.

I’m satisfied on how they handled my order. Sent my bad headphones and now they are sending me new ones for replacement. I’ve used Asurion on other devices such as phones and they always been good to me on getting them fixed or replacing them. They never disappoint. Thank you for your services. You are the best.

Asurion multi protect with Amazon 1699 is the outstanding insurance ever. It’s a subscription that really really works. So when you buy this plan your bill for the first month and it’s your insurance is on hold for 30 days and then when you get to plan everything you purchased from Amazon actually a sofa, a lamp, Apple AirTag battery, Apple Pencil, HomePod TV, air conditioner, air fryer. It’s outstanding. Really does work. You can file the claim online through the app or you can do it in over the phone. Just have your order number. It stays in there. It bills automatically.

I made a purchase. And talk to myself for the first time. Let me go with the insurance because replace. If it doesn't last 3 years I would get a replacement and the insurance would have covered it so I would have gotten my money worth, and saved a little. But if it goes out after 3 years I still would have gotten my money worth out of it.

I ordered a 4-year plan Asurion plan on a large Midea dehumidifier. The dehumidifier has been working great for 2 years without any problems. When hurricane Beryl came through Houston the power in my condominium went off and on multiple times. I assume that's what cause the problem even though I have it connected to a small surge protector. In the middle of the night I heard a loud buzzing sound. I got up to investigate and found the dehumidifier making a loud buzzing or humming noise but the fan was not running. I remembered I ordered this Asurion policy. I checked my order history on Amazon and it showed the policy next to the order of the dehumidifier. There was a link to file a claim. It took like less than 3 minutes to file a claim. I got a text message saying they're issuing a refund. I couldn't believe it was so simple. I'm going to order a replacement dehumidifier and if I can get the policy again I will.

The start of the warranty process was quick & easy. The minimal cost for this service was very reasonable and worth it. The repair or replacement remains to be seen but so far the process has been extremely smooth. I would highly recommend purchasing the warranty coverage with any phone or watch purchase.

I’ve only gotten done with the first part of the warranty. They’re supposed to pick up my product tomorrow. I’ll update after job finished. Hopefully the job will be quick and when I get my drone back I’ll be flying again.

This was my first time using my home protection plan with Asurion and overall the experience was great. It was fast and easy to navigate through the claim process. Responses were fast as well as the claim process. Will recommend to my friends and family to get.. It’s completely worth having this protection.

I actually forgot I had this coverage. I'm sooooo glad I got it! The claim process was SUPER easy and I was done in minutes. And then I got an immediate response a check was in the mail. I was bummed I'd have to buy a new printer but I don't! Thanks, bunches!

You guys are amazing, Asurion is too good to be true. Before I joined Asurion I was spending a lot of money replacing items that were broken or damaged. That is in the past. I know I do not worry if any electronics break. I just reviewed my plan. If it is covered, I will call. I am telling everyone I know about your customer service and your team. I'm glad I found you.

Asurion walks you right through the claims process. Quick and easy and their product protection is worth every penny. I do most of my shopping online and I like to protect everything I purchase. I've been using Asurion for years and they always put the customer first. If they can't fix it they try to replace it or you get your money back.. it's a no brainer.

I'm extremely pleased with the overall experience for replacement of home TV through my Verizon Home Protection Plan. From the very first contact, description of the electronic device failure, clear communication, for the professionalism of customer support, Stephanie in addressing my questions and concerns. For the timely response in claim processing and user friendly website. Thank you

My laptop was in bad shape. The screen was bleeding and the keys were skipping and sticking. I am pleased that Asurion replaced my Dell laptop with an Acer or a Lenovo. I decided to take the Lenovo. I picked it because it closely resembled what I had. I am thrilled with Asurion. I will tell everyone that they keep their promise.

Very happy with this services and assured that all my electronics are covered with this insurance, I am so happy and thankful for all the services and the nice customer service that I have been receiving, this is so greatly appreciated with all the efforts that they have been offering me.

Outstanding service. That not didn't take but a few minutes for me to put in my claim. I appreciate the guidance that the and gave for me and the representative gave me that was more help so I am pleased. No more color screen. Again, You a, thank you so much!

Very responsive and great support. The sports glove that I purchased from the sporting goods store eventually wore through in a couple of spots that resulted in holes in the fingers and palm. I submitted the claim and was immediately notified that I would be reimbursed for the cost. The process was very simple and only took a few minutes. I recommend Asurion to others as this is not the first time that I have had a product wear out prematurely. I will use Asurion again for future purchases. Thank you for the quick response.

I had on mail the new policy of NOT A DEDUCTIBLE for a repair for any home tech repair.. under the home protection premium plan and when I talk to you / you told me that it wasn’t true. I have the booklet and the evidence that the new policy is true. As you requested I’ll send it to the email you’ll send me to submit it..

I really cannot even imagine what Asurion could have done better than the surprisingly great work you've done here. I will say, though, I was beginning to rethink having Asurion as another one of my monthly bills, wondering if it was even worth it. Well, I have my answer now and it is a resounding YES. It is worth it! Thank you guys!!

That is very easy and they stood behind the warranty like they said. It was very quick and easy how to do is follow the warranty. Next time I'll bring my own package to the FedEx store instead of buying their box. Will definitely buy the warranty again for my product.

I recently had to file a claim with Asurion for an extended warranty, and I was impressed by how easy and convenient the process was. From start to finish, everything was straightforward. The online portal was user-friendly, and I was able to quickly input my claim details. Their customer service was responsive and helpful, ensuring that my issue was resolved promptly. Overall, Asurion made the claim process hassle-free, providing excellent support and peace of mind.

Portable Bidet Seat knob that controlled the water broke. My claim was completed in one easy, quick phone call, and it was above and beyond my expectations! I thought they would just send a replacement knob, instead they refunded me my entire purchase price! Great Service! So, glad I have the Asurion Complete Plan!

Just wanted to say how helpful this experience has been and I'm happy to have this option on my services and will recommend this service to my family and friends and will continue to keep it as my insurance option. This is the first phone company that has ever giving me this option.... Thank you so much..... David **

I bought an Extreme power pool pump from Amazon 7/22. At that time we also purchased the 3 year warranty. The pump had an issue and stopped working 6/26/24. This warranty company reimbursed the cost of the pump almost immediately. When I purchase a new pump, I had to pay a bit more for the new one. But save $265 from the reimbursement on original pump.

My daughter cracked her screen and Asurion made replacement process so easy! I have used Asurion in the past and always seem less process!!! So thankful for this company!! Having small kids the possibility is high of a broken or cracked phone and puts my my mind at ease knowing I can utilize this company. Well worth the money for the plan!!

Fast and easy claim service online, the claim approval was immediate and I was given several quality choices for replacement TV, the delivery was scheduled immediately at a date of my choosing. I was promised updates to delivery as well. I am very happy that I have this insurance coverage.

I received my tablet while I was on Vacation and my father had his 1st Chemo so I didn’t have time to open my replacement tablet till like 2 weeks later so obviously it was past the 3 days to notify them. There was an issue with the Tablet. Asurion reached out to the vendor Back Market and Back Market made an exception and understood my situation and allowed me to return the tablet that had a small faint scratch. I am Grateful for Asurion and Back Market!! Thankful for Both!! I Am Highly Satisfied!!!

We purchased the Asurion extended warranty plan for our LG washer and had to file a claim. The customer service process to file a claim and speak with a representative was very easy and fast. No excessive telephone prompts or computer robots to maneuver through. The service technician Tim W was extremely professional, knowledgeable, friendly and prompt. The entire experience was easy and very pleasant.

Horrible experience trying to receive my replacement device. Do not waste time paying for service monthly. Never received phone after waiting four days, will not be paying any longer for Asurion service.

I bought a Clyde extended warranty for an air purifier. The unit died listen two years after I purchased it. I contacted Clyde and they referred me to Asurion as the claims processor. I filed a claim with Asurion, and received a prompt response suggesting that I try to find a technician to repair the unit at their expense. I was unable to find such a technician, and after I informed Asurion of this, they sent me a check for the full purchase price of the unit. I could not be more satisfied.

After writing this review, Asurion responded a number of days later and the return process magically worked properly. The re-replacement device was received overnight and the 1800 Call Center Rep. verified the IMEI was "clean" and did all the right activation steps. I've used Asurion for years and will continue doing so, and hopefully this is a rare problem.

Very deceptive sales plan. Sales people tell you things are covered that are not. I was told accidental damage on tv was covered and then when you try to make a claim it is denied because it was accidental damage. Waste of money!

I purchased Asurion insurance through an AT&T promo on Feb 13. The next day, Feb 14, my wife’s phone was stolen in Las Vegas during a convention. I contacted AT&T, who directed me to Asurion. Initially, my claim was approved, and a replacement phone was shipped. However, it was delayed and then returned to Asurion by FedEx.

This was the easiest claim process ever - I was concerned when I started that this would be a long drawn out process and I would have to wait for days to get a response but it was so easy and fast with a quick response... I will for sure sign up for warranties with Asurion.

The entire experience was outstanding. The service person who took my call was to date the most sincere. Professional and the most helpful person that I have ever had the pleasure of dealing with. I stated my problem and she took care of it immediately. I feel that Asurion really listened and went over and above what was required of them. I feel like Home Depot is losing a lot in changing companies to change to a new company to cover their extended insurance policies to cover their major appliances. It's a real shame as far as I am concerned. Cynthia

Twice I've had to use their service for dehumidifiers that have failed and the protection is awesome. Fast response, almost immediate payment. It's totally worth it for the peace of mind and they don't mess around with paying you what you deserve. I'll buy it every time I'm making a larger purchase. Buy it!

Very easy to return product for warranty. Quick response to get a refund which came in the form of a gift card. The product I insured were a pair of batting gloves which my son wore out. Great experience and will buy more warranties in the future. Highly recommended for baseball related equipment.

They say that purchase protection isn’t worth it but from my experience when you buy something that has a reputation for not lasting long enough, it definitely pays to have the product protected. My hose burst and I filed a claim the next day and boom, reimbursed. That’s worth it to me.

I purchased a dehumidifier at BJ's and within the warranty period it went up, I notified Asurion and gave them the information they requested and a couple pictures, within a couple days I was refunded my purchase price. I immediately ordered another dehumidifier and purchased another warranty. This is a great company to deal with and I highly recommend it.

Excellent service. I’ve had three occasions to use Asurion and can not find any fault. It is a relief to know I have access to getting my electronics repaired. In one case my device just could not be repaired so I was issued a credit for the full amount I paid to buy it on Amazon.

The insurance agent I talked to was very polite and knowledgeable. A good listener. The serviceman was very polite and did his job very quickly. No mess and no hassle. I would tell anyone buying a new appliance or anything electrical to purchase the insurance. I love my refrigerator and I love it better with a working ice maker!

This experience was much easier than I expected it to be. My laptop was falling apart and keys not working. It was fixed and returned to me, and is now working perfectly. It was easy from the first call to them, until it was returned. I will always get the plan for any electronics I buy.

Everything is good with the process thus far. The representative was patient, professional and knowledgeable. The representative was informative and helpful in my experience. He was able to take my payment in a reasonable manner and assisted me with my claim. The representative was polite and explained everything I needed to know.

Purchased a warranty when I bought a toaster, never thinking I would need it but glad I made that purchase! The process to register my product and to make a claim when I had an issue was very simple and a pleasant experience. Once claim was made, I printed off the return label, took it to UPS. Within 2 days I received an e-credit to spend at Walmart! Excellent service, well worth the $5.fee for the extra warranty!

Excellent service, fast and easy. Everyone should buy insurance monthly even appliance insurance. Love, love, love Asurion. They replaced my tv fast and friendly. They have always filled my needs in a timely manner, makes me proud to do business with Asurion. You pick your replacement and it gets delivered the next day

I have only had to use Assurant a couple of times once at Walmart now, with Amazon, and they've always been very fair and upfront and honor their commitment to warranty, certain products that fail the company works like it's supposed to be, which nowadays Is very important for integrity.

The service that I received was very good and I was really happy with how quick it was to make a claim. I definitely would recommend this service. The person was very knowledgeable and I felt very good about following through with this. Usually not sure about how service like this would go but I can say I had a good experience.

The response and follow up by the service personnel was prompt and timely. The excellent LG Design of the modular ice maker replacement coupled with the expertise of the serviceman exceeded my expectations. Prompt & professional warranty service! The phone discussion and capability to obtain photos via my phone are innovative and verified the issues. Great Warranty service.

I cannot explain how much I love AT&T, they fix every problem beyond my expectations. I’ve had them for about ten years and I have never had one issue! I upgrade all my devices when me and my family are ready and usually my bill stays the same or even goes down!

The ceiling fan that I purchased a year ago, stopped working. They make the process very easy! I got an immediate response and resolution. I am able to get a replacement and installed before the hot weather kicks in! Honestly, dealing with a cooling failure just as we begin 100 degrees is a hassle enough. Asurion was quick and easy.

Asurion is amazing! Best company I've dealt with in a long, long time, I insured an Amazon Basics Underseat Carry-On Rolling Travel Luggage Bag with Wheels for 48 months. The seam started separating on the handle 17 months after purchase. I signed onto the Asurion website with my amazon login, picked the product from the list that they knew I had and described the issue. I was immediately notified I was receiving a refund. I seriously expected a problem based on other extended warranties I've purchased and tried to file a claim on. This was the most satisfying extended warranty claim I've ever experienced. I'd recommend this company to everyone and will definitely use them whenever I can. Best extended warranty ever.

Great experience. Will definitely recommend to all my friends and family. I have a lot of electronics and this is a great protection to have for your devices. Especially if you rely heavily on those devices for day to day. And good to have if you work from home and need your electronics to work.

I was very satisfied with the experience and help Jorge provided when I took my old printer to him. He filled out all the necessary paperwork and even mailed the old printer back to Epson for me. He called another store to find a new replacement and called me when it was in the store so I could go pick it up. It was easy!

From the moment I contacted customer service, I was greeted by Joseph and he was extremely professional, knowledgeable and helpful. The technician that came to our house was courteous, professional and resolved our issues. He had to order some parts, however, it took less than 2 weeks (like he stated). The parts came a few days later and he fixed both the refrigerator and washer. Thank you.

My experience with Asurion was entirely positive. My nephew’s computer, which was under warranty, had a defective motherboard. Asurion covered the cost of returning his nonfunctional computer and promptly shipped back a brand new computer that is exactly like the one that was no longer working. His new computer is working beautifully.

This went a lot smoother than I thought it would. The young lady that I spoke with was professional and make me feel at ease. Highly recommend Asurion. My printer broke down and I knew I had purchased insurance several years ago. It was easy to resolve! The follow-up procedure was expeditious and also went very well.

So thank for to them! Special shoutout to them and their team excellent service! Aside from me having to always make sure I have the best plan I will also continue to make sure I always have my Asurion protection. ❤️ Got my services thru Verizon. They offered device and home protection with Asurion and I’m so thankful that!

It was very quick and easy, I hadn't had a problem and this was my first time using it. I am very happy, it was quick and painless, I'm glad I took out the insurance, you never know what might happen. Yet a plan, it's always a good idea. It's well worth it to cover your electronics really anything in your home, because anything can happen.

The refund was very prompt, as soon as the returned to UPS was confirmed I received an email gift refund! The only hangup I had was trying to get the email instructions from UPS to work! I suggest when you purchase a replacement that you keep the original packaging it saves a lot of searching if you have to return the product. I love my Keurig and wouldn’t be without it and the hassle free extended warranty on the product is very much worth it.

Purchased a protection plan for goalie gloves, the gloves did not hold up as designed therefore we had to make a claim. The claim process was simple and quick. We are pleased we purchased the protection plan, we will definitely purchase it again for future sporting equipment. I highly recommend the product to anyone. From start to finish our refund was completed within 7 days. Zero hassle.

I always purchase the protection plan when I buy the Tool Science Hot Air Brush. The extended warranty is well worth the price. I have used it several times and they are always easy to file a claim with and respond quickly with reimbursement for the product. This time when I filed a claim, UPS brought the mailing label to my house. I had it packaged and ready to return. I placed the label on the package and the UPS guy took it. That saved me taking it to the UPS store and really made the return process very easy.

Yes I will. Very good service. Was on time and very patient. New job well. Works very fast. Was not scared of work. Very neat and professional job. Very friendly. Gave a time was there and got it done. Did a good and fast job. Not messy but well done.

Great experience with Asurion... I don't normally buy extra protection packages for my electronics but I'm very happy I chose to purchase a plan this time. The claim process was quick, efficient, and easy to navigate. The customer service representative was very helpful and patient, and assured me my problem would be resolved. He was correct. My laptop was returned in working order very quickly in time for my son to continue using it to study for exams. Thank you Asurion.

The service company was top rate. They diagnosed right on the button and did a great job repairing. It was a duo father and son, which was great. The washer and dryer is running better than brand new. No more squeaky noise and no more problems with the washing machine, very pleased and would not hesitate to continue with extended service also.

Lisa was very helpful. Help me write a ticket for my computer repair in a timely manner. She was pleasant and clear. I would recommend this service to a friend, neighbor or family. Thank you very much.

My suitcase was damaged during our cruise and while waiting for our flight home. I submitted my claim and it was approved and resolved before I got on my flight! I really love this luggage set and have used it a lot in the past few years. So happy I can get a replacement.

They indemnified me quickly and the filing process was pleasant and easy! After I Entered my information and hit submit. I had a message that I would receive a gift card for the reimbursement in my email. Then I saw a text To confirm that it had been sent to me before filling out this review. I couldn't be more pleased. Thank you!!

Asurion was very knowledgeable about the product and our problem and they walked us then the application process very quickly, and it is very much appreciated! Because we are older and not really good with the tech stuff they took their time with us to make sure we understood! Thank you again.

Easy to use plan. Just needed to go to my Amazon purchase, and follow directions from there. I would recommend that if you are offered this plan on an item that might fail that you purchase the plan. I purchased a three year plan and into the third year I needed to use it. It's nice to know that I will be able to repurchase the product that I need to use my ceramic kiln successfully.

Excellent to do business with..My fridge and freezer stopped working..A tech was dispatched and fixed the issue and reimbursed me for loss food..I definitely would use Asurion again. I will definitely recommend Asurion to family and friends..Asurion was very easy to use with awesome customer service..And professional and courteous techs..

I recently had an excellent experience with Asurion. Their customer service team was prompt, professional, and incredibly helpful in resolving my issue. They guided me through the process with clarity and efficiency, ensuring that I understood each step. The speed at which they handled my claim was impressive, and I was delighted with the outcome. Asurion's commitment to customer satisfaction truly shines through in every interaction. I highly recommend their services to anyone in need of device protection or assistance. Thank you, Asurion, for providing such exceptional support!

I love this programs is worth every dollar! Highly recommend. I have kids with disabilities and they break or tamper electronics, this programs has been my savior. I been with Verizon and every time they have new programs they offer them. Love their customer service! I recommend. This service is only $99. The deductible is worth every dollar.

Bought a Shinco dehumidifier last year along with an Asurion plan. Glad I did. The unit stopped working. The process to file an Asurion claim was very easy. I was expecting a long claim process. Not with Asurion. All it took was to enter where I bought the product, my contact information, the product details and an explanation of the problem. In this case was the compressor stopped working. The Asurion website processed the claim immediately. Got a text message with a gift card reimbursing me for the purchase in a matter of seconds. Excellent experience.

It was easy and very fast. They solved my problem right away. I’m truly grateful that I they were able to replace my broken beats. If I didn’t have this I would’ve have paid 200 something dollars while here they help me. I was able to get new AirPods that usually cost a good 300 dollars.

Agent was friendly, knowledgeable and efficiently solved my Issue. He paid attention to my input and listened which was a key in solving my issue. My issue was solved quickly. I believe listening is the key for any agent to solve any issue and this agent was especially good at listening which helped him solve my problem.

They are excellent in getting the item covered. I highly recommend this insurance. You need to be able to use software. The use of office and Adobe is needed. They do give an alternative to go manual. So in short you can fax the signed form. The serial may be very small on the edge of the item use your phone and blow it up on your screen.

Yes all very good. Will let my friends and family know to to apply for the protection plan because you never know when you're going to need it. The process was fairly easy. If possible there should be a section in the applying process of seeing the product first hand so customers know what they're going to be getting in return to eliminate lead time. Customers want the replacements quick.

Great warranty and I generally never buy them. Very glad I did. Vacuum is great too but stopped working after a year. I’ll probably buy it again though because I loved it. Claim process was easy to file and looks like results were almost instant. Appreciate something that protects without a fuss and is so easy to use. Thank you Asurion.

Struggle a little with the claim but overall happy that they took care of me and my equipment. Would recommend coverage to anyone. It’s always good to be informed on coverage in detailed to help the equipment you have and what gets covered or replaced. After discussing customer support explained more in detail it made more sense.

I would absolutely refer this company to a friend or family. There was a little confusion and I had to give information more than once but I'm pretty certain it was my fault. I'm not one to buy an extra warranty and I did this time and it was a lot easier than I had thought it would be. All the people I talk to at Asurion were very pleasant and accommodating.

I like your services to support family home item and I will reference everyone to from Amazon with extended warranty. I like the product and I would like to get same product replacement to keep my carpet cleaner and fresh and healthy. It's time I have not contacted Amazon customer service. And I will keep my contact information. You can call my phone number any time.

Had some karaoke singers get aggressive and take two microphones off the stage (which is not allowed) only to drop and break them. The process of replacing them was easy and quick. Every time I’ve filed a claim I’ve been happy with the service! I’m happy they continue to honor my warranties. I’d recommend Asurion to anyone.

This was the first time filing a claim although I have previously used Asurion protection for other purchases. The claim process was very easy even though I am not computer savvy. The link generated for the claim was easily obtained directly from the online Amazon order information and reimbursement was quickly promised.

Would give them ZERO stars if I could. Purchased a policy to provide extended coverage on an Easton Ghost softball bat and when it came time to file a claim, we were told that only cracks to the outer paint were covered and not an actual crack to the bat. Dick's Sporting Goods should not offer these policies if they don't actually cover the product for the reason you buy them. Feel completely swindled.

Asurion has great customer service. Their registration process and claims process are automated and easy. For this request we had to connect directly with an agent, and the process was smooth, quick, and accurate. We are very thankful for her help as our claim was handled efficiently. I would definitely recommend Asurion's protection plan for anyone purchasing athletic equipment and gear.

I have had this service for about two years and have been extremely satisfied with the ease and promptness of their service. The claim process took about 5 minutes, and was completely hassle free. I sent in an iPad with a damaged charging port, short after receiving my product they sent me a link for a replacement.

Total scam. I've been paying $45 a month for years to protect for devices, which said it would cover damage and replace a device the same day. They told me today that it only covers my phone and one device and I'd have to mail my iPad Pro in for repair.

At the beginning, I have trouble to file the claim. It took 2 days to finish the process. But still they provided the proper service that satisfy me. You have to be very patient to process the claim. I have a quick responses after I sent over the my laptop.

They honor their business and help their customers to the best of my knowledge. How I know this is that they help me and was very helpful with information and answers all my questions. Asurion solve the issues with me. I would recommend other people to Asurion and let them know how trustworthy Verizon home protect is. They upheld their integrity for the customers.

Absolutely a joke of a company. We pay $14 to Verizon each month for Asurion. My Moto Stylus screen cracked so I filed a claim with Asurion. They told me that they couldn't replace my screen (this is why we pay for this service) and that I would have to buy a refurbished phone for a $99 deductible... What???? I just wanted my screen replaced for free, the reason we pay $14 per month. What a joke. Do not use this company!!!

The process to file a claim was excellent. The steps were crystal clear and easy to follow. I would recommend this product warranty. I’ve never purchased a warranty before and it has cost me a lot to replace items that stop working a few months after the manufacturer warranty expires. This time the replacement was just the cost of the warranty and tax.

It had taken awhile but things worked out to finally get my claim through. I would recommend Asurion to family and friends. I would recommend letting a person talk to the same agent when calling in a claim. It's complicated talking to different agents when having trouble with a claim.

I purchased a set of solar lights for my Mother's home 2 years ago. Some of them recently failed to function and I remembered purchasing a warranty plan but was unsure of date or length of coverage. A quick history search on Amazon found the information I needed. A few quick and easy clicks later, and my claim was filed and processed in minutes! Already ordered the replacements and they will be delivered tomorrow. I could not be more pleased. Thank you so much for your service! Can't wait to surprise Mother with the repairs to her walkway.

I need to renew my maintenance agreement. No one will get back in touch with me. I have asked and called repeatedly but no one seems to want to renew. I have had expensive repairs and cannot afford such an expense. My LG dishwasher was not inexpensive to purchase and I expected it to last longer without needing repairs.

I bought a saw from Amazon almost 3 years ago. It stopped work recently and I realized there is insurance coverage on it. I made a call to Asurion and got immediately response from the company. The claim process is very simple and quick. I sent the tool to audition by prepaid label. After they received the tool, a cheque was mail to me in less than 5 days. I am very satisfied. Thanks.

I had purchased a three-year protection plan on a gaming chair and after one year, the support plate cracked. So I contacted Asurion. Within a minute I received a text stating that I would receive an ecard for my purchase price minus the tax. Very fast service! Thank you. I would definitely recommend!

Technician Nick did a great job to fix my problems. He was very efficient and educational to show me how to fix my printing problem on all my Computers, phone and Kindle. He was on time and very proficient and knowledgeable in this area. I would greatly recommend Asurion for all your technical problems.

The claim process was super quick, and very easy to use. ASURION reimbursed what I spent for my broken product instantly. They made the process seamless, using the APP with everything at your fingertips. I Highly recommend investing in purchasing this insurance through Amazon, if it is offered. Great to have in the event the product fails as in our case. A+.

No very happy with the claiming procedure. I was informed a different way of taking care of my claims. Why do I have to pay for a claim when shipping the failing device back to you when I am monthly paying a lot of money to insurance?? Pls make sure to educate your sales people to be clear on what meds to be paid or not so we can make the best decision.

of placing the label which was sent to me. I am now awaiting the gift card to purchase another HP printer.

I had a defective pool pump motor, and I was able to go through the claim process very easily. This is my first time filing a claim and my experience has amazing thus far. The process was easy to understand, the company responded in a very timely manner, and this happened over the weekend. So I was surprised how fast they got back to me. Would certainly do business again with them.

Asurion exceeded my expectations! Very pleased! Fast, Easy, Simple. I followed the easy instructions and had a simple and fast solution! I had an expensive electronic dog collar that quit working. Asurion made it happened and I got quick results. I am telling my friends that they need to get with Asurion!

I’m so glad I have this service!!! 2 years in a row I had broke my $1700 tablet. Very easy claim procedure and WORTH the small monthly fee. With 5 clumsy kids, this is a must for me. So far I’ve paid a 25$ month, so this has paid for itself many times over. Literally don’t get caught without any kind of insurance in my opinion. If you have any expensive electronics in your home I’d get it. Surges, fire and among many other things can hit your wallet hard, even after dealing with a traumatic event.

Power washer was used maybe 3 times since purchase, Dec, 2022. Upon using today (April 27, 2024) worked fine then began spraying out elbow connector between washer body & output hose. Fortunately, I had purchased this extended warranty & it was super easy to file claim & got immediate reimbursement.

This is the first time ever using a 4 yr extended warranty purchased through Amazon’s Asurion product coverage for a large product. The claim process was simple and resolution was given in less than a minute! Asurion online claim service was amazing! I will be certain to protect future major purchases with Asurion's extended warranties. In my opinion this type of extended warranty was well worth the cost!

We had a vibration problem on the ice maker side of the door and thinking it might be the ice maker but the technician immediately knew what the issue was and fixed it in minutes. This problem would come and go even though the ice maker still worked. Just happy we had an experienced technician. Very satisfied.

Literally a scam.. Paid probably somewhere between $300-400 over the course of 2 years, tried to get a less crappy phone that is literally $100 new, they send me the same phone with the same problems after I asked them not to, didn't bother to send a key to get the SIM card out so I had to venture to get one, spent over a week trying to get it to work, by the time I got back to them through their convoluted process my time to deny their stupid phone they sent me was over, now I am likely to get charged $100 for a phone that cost $100 in the first place, every single person I try to talk to has been incredibly rude about the whole ordeal, somehow this is "insurance" when I could have just saved my $300-400 in the first place and gotten and gotten any phone I wanted..

I bought my vacuum cleaner 8 months ago and took out insurance. I had an accident and ended up breaking the vacuum cleaner, I contacted the insurance company and they refunded the cost of the vacuum cleaner. Get everything online quickly, securely and extremely easily. I will definitely insure all items I purchase.

I recommend this insurance for items you really care about. It just saved me!!! I try and buy their insurance for all my items over $100.00. Claims are fairly easy to submit as well. I was literally just reimbursed the same day as my claim as I am writing this review!!! Bravo

My account with the company from which I made the purchase was paid in full and account closed. When my computer failed (there were 8 months left on the warranty) I contacted the merchant which contacted Asurion. They immediately advised me on how to handle the product and repaired and returned to me quickly.

I was told by Asurion - by management direction- to take back my item from UBREAKIFIX. They said to then make a claim with them. I got it back and now they said they won’t allow the claim and UBREAKIFIX won't fix it because I took it back. They are affiliated and scamming people left and right. Avoid this scam.

This is by far the worst customer service and insurance company I have ever dealt with. I was paying $50 per month for over a year to insure my cell phones with At&t. One of my devices had a cracked screen, and I tried to get it fixed. To my surprise, Asurion is by far the worst when it comes to insurance services. Asurion was not able to get the phone fixed, and I had to pay $220 out of pocket to have the phone fixed. I went back and forth with them for 3 days, while my phone was already at the Asurion repair store just waiting for a claim.

My TV stopped working out of the blue. I contacted Asurion, followed the steps and done! I suggest you take the best pictures you can and to follow the exact and simple instructions available-I could not take a full picture of the back of my TV and I, unintentionally, delayed the process for a few days-once I complied with the requirements it took hours for them to deliberate that my claim was valid. I am getting a replacement in a few days! I am glad I made the decision to insure with Asurion! This is not a paid review. I like to give credit where it’s due!

I bought 10 tablets from Amazon and purchased Asurion protection. Their customer service reps are very nice but trying to get a claim through has become harder and harder. I've had to return items 9 times. The first couple of times I had no problems. Each time got more and more difficult to get through the process. Every time they added a new form or something else to follow up on. Had to get a manager involved at one point. Getting a live person on the phone is difficult and their automated portal often doesn't work. Be prepared to spend several hours to get the claim processed, approved, UPS pickup, and reimbursed. You'll have to follow up on every step to push it through.

Item was received, repaired, and shipped out the next day. I received notifications through the whole process. I was never charged any addition payment beyond the initial Asurion subscription cost with the purchase of my laptop. The issue is fixed and I am extremely pleased with this service!

I have had the Home Protection Package for several years and have used it a few times. Each time it has been extremely easy to file a claim. The representatives have been very helpful and kind. My claim was processed quickly and efficiently. Would highly recommend. Thank you for your assistance.