Asurion Reviews

I love this service. It's definitely worth the monthly payment. I started the claim and about a week after they approved my replacement with a new tv. I will definitely recommend to my family and friends. It's pretty easy to start a claim and also very easy to fill out all the info.

When I first heard about this service, I was skeptical, but there was a promotion to get TVs hung on the wall for almost free, so I added it and this has been the best investment. Electronic items don't have a lifetime of service, so to have a plan that helps me repair and/or replace a non-functioning item makes sense. I have saved so much money with this plan and I will recommend it to anyone.

Purchased (Over $500) extended warranty directly with GE for our GE Cafe Refrigerator which is 1 year old. GE did not advise that the insurance was not with them but with Asurion. A month later we had a problem with our refrigerator and Asurion sent a Sears repairman who ordered parts & said parts would be shipped to us and they would then come to install. Sears came back and physically damaged our refrigerator when trying to remove water/ice dispenser front display and at that time said the refrigerator may have to be replaced by GE based on his inspection! Asurion sent another contractor (Fixar) who took pictures of the damage and assessed problem and said they would be back.

My husband loves his Remington and the blades broke and he is going crazy without it. Asurion has been wonderful to us and would recommend it. We have saved thousands of dollars in haircuts. The website is easy to use and all I had to do was mail it out. Thank you aSurion. I'm glad customer service means something to someone cause it means a lot to me.

Had a problem with my induction stove not heating up water anymore. Was apprehensive about having to file a claim but it was super easy. No hold to jump through, just a quick online for to fill out. Filed my claim in under five minutes. Super easy, highly recommended. Will definitely buy more protection plans in the future.

Asurion as a company plus their representatives are a joke and lack customer service skills. Imagine paying for insurance on your mobile devices religiously and something happens to your device and you have to file a claim? Should be simple right?… Wrong!!! My mobile device was damaged on 16 September 2024. I went to my local AT&T and a customer service agent helped me start a claim on the same day 16 September 2024. I received my confirmation from AT&T/Asurion of my appointment for 10 days later which would be 26 September 2024 around 3pm-5pm. A hurricane pushed through the area so I decided to be proactive and call Asurion to make sure we still had our appointment after going through 2 representatives at Asurion on a 14 minute call I was reassured the appointment from 3pm-5pm was still a go for today and I would receive an email or text from the technician which I never did.

I really like how easy it is to file a claim. It's also generous to allow the free shipping and I can just drop it off at UPS. I got the email quickly so I could give UPS the broken IPAD the same day. That's pretty convenient. I also don't have to pay for Asurion on a separate bill, it's built into my phone bill so I always know what I'm paying for each month. The only thing I could change is have it cover phones.

Thanks for providing your wonderful service and helping me be made whole as a result of the water damage that so many of my electronics/devices sustained. Thanks to a spiteful Airbnb host. This will be an enormous help in my life as I pick up the pieces again. Tysm! <3.

We purchased the insurance for our espresso machine and when it started sputtering and making a gut off of noise it took me literally 5 minutes to file a claim. Now all I have to do is drop it off at UPS and I will get a gift card to replace it. It was extremely easy and as long as it goes smoothly we are 100% satisfied.

Tech specialist very knowledgeable and professional. Came on time and called ahead to let me know he was on his way. It was not a big job but he knew exactly what to do and explained everything to me. If I need additional help I will call again.

I made a claim for my 65in Samsung QD-Oled about two weeks ago. Asurion said they would replace the TV. They sent me a link for inferior replacements. None of the tv’s were Oleds. Since Asurion couldn’t replace the Oled. They said they would reimburse me. The reimbursement isn’t enough to cover the TV but I said fine. I’ll just add the rest. Asurion has yet to deposit the money into my account. Asurion is a rip off. I’ve done everything correctly. I’m going to contact the Pennsylvania Attorney General Michelle ** from the Bureau of Consumer Protection. And my wife is contacting the Better Business Bureau and the FCC.

My Apple Watch went face down to my bathroom tile floor, shattering the screen badly. I remember I had Home Coverage and called Verizon. They gave me the TN to call and open a claim. The representative was very knowledgeable and easy to talk to. I explained what happened and she email me a QR Code to take the watch to UPS. It was all taken care of. I had to get a replacement. Asurion sent me a text and offered two Apple Watches for my selection. I selected the one I wanted and I’m waiting for them to send me a text once the replacement is shipped. Thank you.

My experience with Asurion was extremely pleasant, the service agent Jameson was polite and patient. I am not computer savvy, but he was patient with me every step. It was easy to file the claim, and hassle free. My tv blacked out, I explained what happened and Jameson took it from there. I was given the choice of two different models, and asked to select one. I chose the one similar to the other tv, and it suits me just fine.

I had a Phillips 65-inch TV and one morning I turned on the TV with the remote, but nothing happened. I checked the plug, and it was OK. I looked for a reset button and couldn't find one. Determined that the TV could be fixed, I held on to it for over a year. Then I remembered that I had Asurion. Hesitating, I finally decided to put in a claim. Towards the end of the paperwork, I needed to sign the document. There was no way that I could download the document and scan it back into the computer. I called Asurion and a representative, Bell, started to assist me. She informed me about Docu Sign. She took me step by step through the process and we got the form signed. Within a few days, my claim was approved, and I am waiting for my replacement 70-inch Fire TV. Thank You Asurion.

I’ve used the extended warranties from Asurion twice over the last year on 2 different items I purchased from Amazon and received immediately responses from Asurion. I then received immediate credits to my account. It was a seamless process and very fast online. Very user friendly. I would recommend this to everybody!

I am so appreciative that Asurion was available for my Dreo Tower fan. Filing a claim was fast and easy. My product was under my logon and I clicked on it and answered the questions. I bought the fan in 2022 and it's still covered in 2024. Received a mailing label 20 seconds after I filed claim.

This is the easiest claim I have ever done. The shipment speed is amazing and quick. I love the insurance coverage, the claim menu from start to finish is very simple to navigate. I didn't feel stressed trying to file the claim. The details are easy to understand and very detailed. Don't have to worry about talking to a person over the phone. Don't have to navigate a voice recording.

I purchased TV and extended 5-year warranty in 2020. Recently Sept 2024 my TV lost its picture but still had sound. I called Asurion, they listened, they looked up my purchase, found a repair facility close by and forwarded a service request directly to Hagopian, and emailed a copy to me as well. They called, set up an appointment, they came, troubleshot and left with my TV. A week later they brought my repaired TV back, did an operational check and I signed off on the service request. No additional cost to me whatsoever! If you’re considering whether extended warranty is worth it, all I can say is I won’t purchase another electronic item without it!

We opted to get insurance for our whole house dehumidifier because of the environment that it would be working in, the basement. After a year of excellent performance the device became less effect and then had no effect at all. We were just past the manufacturer’s warranty. The peace of mind that Asurion offers for such a low price is worth more than I realized. We will be able to replace our dehumidifier with no trouble at all and extremely quickly. It might sound silly but thank you Asurion.

Completing a claim with Asurion has become a stress free and hassle free process. I feel confident in purchasing items insured by Asurion. The reasons for claim are clearly stated and easy to select and the response is almost instant. When a product goes bad, I don’t feel as inconvenienced anymore.

Professional, knowledgeable, & patient. I have always had a good experience with the reps at Asurion. Good customer service is a thing of the past, but Asurion delivers. I would recommend Asurion and will continue to use them for my insurance.

In my opinion worse company ever. They never disclosed how much my deductible for a replacement of my iPhone 15 plus was going to be after paying a monthly insurance payment of $17 a month. As it turns out my deductible that I was charged was $275 and I had to agree to it before they sent the replacement phone. Neither did At&T who forced me nor Asurion ever provided me with the terms and conditions and when I complained to both of the companies they both passed the buck back and forth with neither company taking the responsibility of disclosing the terms and agreements or reduce or waive the deductible.

Called 09/23/2024 to report my phone screen had been cracked. Was told they wouldn't be able to send me the same phone but gave me another option and said it would be sent out next day. Get to the payment and put in card information just to get redirected to another representative. They say that they can't see the payment on their end and to give it a few days for it to confirm and should have your new phone within 2 or 3 days now.

Asurion is a must have purchase!!! I've bought plans for all my items. Unfortunately, I've had to file a claim a few times for broken items, but Asurion has made it quick and easy! This really is a game changer in consumer purchasing and I would recommend it for everyone.

Jalen at the Olive Branch, MS location is a ROCK STAR! He was very knowledgeable and super helpful. He even spent extra time helping me factory reset me tablet. Service was fast and all the techs contacted me to keep me updated on repairs. I will be back and highly recommend Asurion services.

Filing a claim for a tv was very easy ordered a replacement from several options to choose from. Looking forward to getting the replacement. This is my first time to file a claim and I was pleased it was so easy. I hate doing stuff online but this was very easy. Thank you so much!!

Very easy to file a claim. Pretty much hassle free. I have had the the service for a while now and have never used it. Then in two months' time I have had to file two claims. They were easy step by step instructions, never having to talk to anyone.

Better experience than I expected, Thanks. Chat was available to assist with and difficulties of the form, that was good. Very simple and to the point type of claim form which is very necessary in this matter, I was prepared to upload any photos or proof of purchase documentations but wasn’t requested.

The whole experience couldn't have been easier. One quick call and the Claim was processed. The service person came out to confirm the problem, order parts and was back to complete the repair in a reasonable amount of time. I wish Verizon and T-Mobile was this easy to deal with!

Great service! Easy to file a claim. No hidden fees. Not sure what else you all want me to say. I will wait to see how long it takes for the watch to come in. I am extremely satisfied with the service.

Claim filed 9 weeks ago. Zero service. Zero status and leave me without product but they sure have had my money. Without pursuing them in this fashion I doubt they even reply. If you can find a better option, take it.

My experience was a good one. No lost time was encountered in the return process of my printer. Initial contact for my claim went smoothly and receiving the shipping label by email to me was great. Sending my printer by UPS was very easy. I'm now awaiting for my E card to be delivered.

Handle on my filter broke, so I have been using some pliers for the last month to make it work. I Have been switch it from filtered water for food, to unfiltered water to wash dishes and our hands. Thank you for great customer service and support! This is for my Waterdrop WD-FC06…

Lightning knocked out 2 routers and a 75" TV in our home. I was prepared for the claim process to be a hassle, and to have to fight for replacement of these items. I was pleasantly surprised by the ease of the claims process and with a few simple pictures of the items, full replacement by Asurion.

Very easy process, thought this was another insurance that we will never use, but we did and it paid off, already got my parents on board with Asurion. The crazy thing was soon as the claim with over looked and I sent in my photos of my TV on the wall that lost half its picture, the claim took maybe four to five days, my replacement was literally on my door step the next day.

My claim was filed and taken care of fast and friendly. Should have my replacement TV in 2 days. They gave me a choice of 5 TV to pick from. All of equal or better quality than what we had. I would highly recommend Asurion. This is my 2 claims in 1 1/2 years. Both went very smooth.

Excellent service. I recommend because is excellent service and very fast solution. I called and 20 minutes I have solution for my laptop. I like. I’m customer for 4 years and I save money because when you have any electronic for you house broken you needs buy new and this case Asurion send new laptop. Thanks.

I usually don’t pay the extra money to insure any device because it is a hassle to claim it. Wonderful experience. Thankful for Asurion!!! Never would have dreamed that the insurance claim process would be so easy. I am glad that I signed up for the insurance and it’s well worth the price. I recommend it to everyone!! Please do yourself a favor and insure your devices.

I was told in no time about my pc progress. They sent me an email about a reimbursement. I called and next day they adjusted it closer to a number I was happy with. I would recommend this to anyone. Thank you Asurion for helping me with my products that if I didn't have asurion I wouldn't be able afford to replace.

Submitting the claim to get a replacement was seamless. Received the new replacement TV without any issues. The replacement was defective and Asurion provided a replacement. Be aware of an issue with taking the replacement back to Best Buy for an in-store replacement. Apparently, Asurion and Best Buy does not have this setup. I took the defective product back and spent close to 2 hours in the store trying to get a replacement with no success. I had to take the TV back home and ship it back and once they received it then they sent me a link to order a new replacement. It was a lengthy process. My advice if you’re in the same situation is to choose the option to ship the it back.

The process of filing the claim and having my product replaced could not have been any easier. I highly recommend Asurion, they are very efficient and wonderful to deal with. The representative I dealt with was very friendly, patient and knowledgeable. Thank you for the unexpectedly easy claim process. It was very much appreciated!!

At first it was pretty difficult for me to submit a claim through Asurion, but after speaking with customer service, they made it very easy for me to process a claim. I had a great conversation with one of the representatives. He was able to block me through the whole process.

So far I have a great experience with my electronics insurance. I hope it’s the same with my appliances insurance. I like the fact they decided to replace my tv in this situation. My fridge is not dispensing iced, let’s see what would happen when I call to report it. Hopefully this will be an easy fix. I can’t to get my brand new tv.

At the end of the day, Asurion, AT&T, and SimplyMacs has proven why they truly are at the top of their game!!! They not only exceeded my expectations but they were able to made an unsettling experience well worth it in the end. I am quite pleased with everyone involved in the repair/replacement of my device through AT&T’s Home Warranty Device Plan. U Break I Fix was helpful, professional, and explained what to expect when I inquired further about not being particularly satisfied with the unfortunate option I faced of replacing my device with two “choices” that seemed to differ in speed and build quality. However, once I received my replacement, I couldn’t be more impressed with the care put into protecting my new device during shipping and the presentation was spectacular complete with a keyboard cover, A/C adapter, and a lovely Smokey gray cover! Way to go! I am beyond HAPPY and VERY PLEASED!!! Thank you.

Asurion is THE go to for warranties. Have had a few items damaged and or inoperable and Asurion takes care of the claim with ease. I highly recommend this product. I have purchased appliances, jewelry and travel bags and Asurion has always been there. If something was damaged and needed or replacement or repair Asurion To the Rescue.

Everything went excellent from the original day the claim was filed to the repair of the TV. It was less than 5 days from the tech checking out the problem to them receiving the parts and only 4 hours to pick up the TV, replacing the part and delivering the TV back. Excellent service from the repair company.

Absolutely worth getting Asurion with each phone that I purchased. Unfortunately, only BLU can repair their phones' cracked screens, which starts at $80. Then they might add more fees for more parts after they receive it. Asurion deductible is $39. I only paid $200. So no need to pay a 50% of the original price. This Asurion will give me an Amazon credit if they can't fix it. So I'll get a new phone.

This is a wonderful insurance plan that has taken the bite out of certain repairs. I believe in the long run it either paid for itself has come very close to paying for itself. And what I mean by taking the bite out of certain repairs is that paying monthly is better than paying for a new screen on a MacBook pro or some other major damage to a laptop computer.

The TV stopped working. The repairmen replaced a new part, got it working, but discovered there were a vertical and a horizontal line across the screen. When they called Asurion, they were told to send the new parts back, that the customer would have 2 Orions to choose from. Either he’d receive a new TV unit or be reimbursed. Asurion told the repairman the customer would receive the reimbursement check, if that option was chosen, in about 2 weeks.

Purchased to cover any possible loss of use of my GameSir G8 Mobile Controller. Unfortunately I had to file a claim today after someone's dog knocked it out of my hands. The type "C" connector broke when it fell to the patio. Within minutes of submitting the claim I was notified by Asurion that my claim was approved, and how to ship the device back to receive my reimbursement.

I have a Philips 55 in TV, working fine the morning of 9-16-24, turned it off. About 2 hrs later I turned it on. I had no picture just sound. Called Asurion Home Tech, gave them info. They asked for model number, serial number, got an email to select replacement. Easy Peasy will refer to everyone.

I've needed to use the service twice -- first for a laser printer and later a faulty television -- and both times it's been surprisingly easy to get the repair or replacement arranged. For the printer, it was very old so I got cash credit, and the TV had very fast turnaround on replacement. So far it feels like the.

My son broke the cell phone I gave him for his birthday. I went on my Amazon account to find out it had the Asurion protection plan so I started a claim. Within minutes, leaving a few comments and a picture I was asked to print out a label and head to my local UPS store. I couldn't believe how easy everything was. I guess we'll find out if my son gets a new phone or not soon. Either way thanks to everyone from Asurion for making this so easy on me.

They exceeded our expectations. The process was extremely easy. The turnaround time was extremely fast. The product came back in perfect working order. I would recommend Asurion for any warranty repair. From beginning to end the process only took about a week. (From time of call to computer being returned to me.)

I had Asurion on an Amazon purchase and I have it via Verizon and the experience through both of these companies has been extremely satisfactory. I have always been skeptical about home insurance but asurion has proved me wrong. The customer service is excellent and knowledgeable. They act upon the claims extremely fast and if a repair is done, it is also super fast. So far no issues. I truly hope it continues this way.

They have spot on services and very pleased with how fast and easy the process was and how quickly my needs was met. They worked really hard to get the job done quickly and professionally with on time and very friendly techs made things very smoothly and stress less as possible. I would definitely use again and recommend.

Was fast and easy. I would recommend this for anyone who has kids or clumsy like me. I had smart door lock and just stop working, they paid for new one. I’m vary pleased with the service and on 25 a month and 49 dollar deductible so I say go for it, you won’t regret it. Thank you Verizon.

Asurion VZW Home Protection Plan is the absolute best! I have 2 teenage boys that own all sorts of gadgets and they are prone to accidents. I am so grateful that I can have this coverage to provide replacements or repair whenever I need them at a reasonable rate! Thank You Asurion VZW!

I have been paying Asurion for a few years. A few days ago I filed a complaint, which was approved after I paid my deductible of $250 and I was told I will receive my phone the next day. It’s has been a few days and each day I call they say that they will send it out that day and I will receive an email. I can no longer keep waiting and guessing when will I receive my phone. I feel forced to purchase the same phone at its full price. I will not recommend them for phone and definitely not for home insurance. If they can’t handle a simple phone claim, they will not be liable to reimburse or pay if something would happen to your home. They are more like scammers. Will charge you monthly with nothing in return.

Customer service representatives were able to accurately understand my issue and respond in a timely fashion. I received a resolution that satisfies my needs and I look forward to doing business with Asurion again. I wholeheartedly recommend purchasing services from Asurion to all my friends because they care about the service they provide.

I have had this insurance for quite some time now and had to use it two times so far and the process is smooth sailing. I am very satisfied with the quick response for my claims as a stated one day. They keep their word and contact me within one business day, and that’s a solid deal for me.

I was very happy with my claim I submitted. It wasn’t too many questions asked and it was short and simple. It didn’t ask for no pictures or receipts. It wasn’t a headache. Did it all in less than 10 mins. I would recommend this home insurance to everybody. Thanks.

The insurance's user-friendly interface and streamlined processes have made the experience highly satisfactory, justifying the additional investment. Our daughter inadvertently damaged her iPad 10, which would have been prohibitively expensive to replace at full cost. Fortunately, with a modest $99 deductible, the issue was promptly resolved. I wholeheartedly endorse Asurion's services and would readily recommend them to anyone seeking reliable insurance solutions.

Wasn’t able to track, did not get email about replacement until I called a full week after sending when I got a notice I had not sent in my IPAD yet. Once I talked to someone ended up getting transferred to 6 different departments until I was at the right one. Each person was great, the best was finally talking to the right department and encountered Giselle who was wonderful, she got me replacements to choose from and I have ordered it.

Alexis and William at the Kernersville location are always helpful and professional. I'm glad I have the Asurion plus plan that covers all my home electronics! Can't go wrong. Thank you for the fine service I've received over the plus years of having this plan. I will use this for a long long time. You never know what's going to stop working or, you break it. They fix it or will replace it for you!

We had a great experience with the Home Depot protection plan that we purchased with our LG refrigerator. Process for reporting problem and fixing the problem was very efficient. The craft ice maker was replaced in less than 30 minutes. The appliance technician was very knowledgeable and kept us update on arrival time. The plan covered cost for the replacement.

My vacuum food sealer stopped vacuuming all the air out so I filed a claim & it was extremely simple & easy, I just had to answer a few questions letting them know what was wrong!! Thank you for such an easy process. I would highly recommend getting their protection on any products!!

Asurion is the real deal. My 75IN Samsung Smart TV was coming on then turn right off. Asurion made it easy for me to file a claim. They are shipping me a replacement. We all work hard and pay good money to have nice things. Asurion made me trust buying insurance for my electronics again. I have been ripped off in the past by a company. You pay them all that money but when you file a claim they find a way to deny the claim. Again Asurion Thank you for taking care of me!!!

I had all but forgotten about my Asurion warranty for household electronics when my 9 year old flat screen TV went out. I had excellent experience when my Android phone cratered. So I called Asurion and got a new replacement TV ordered and then had one of their installers come by and hook me up.

The first time I call Santiago was very helpful. I love that the service because he was very patient. Thank you for having a very good employee. I didn’t know it was going to be so easy to do the report. With the help from the employee and guidance didn’t took that long because I have to do the trouble shooting to check the T.V. If it was going to fix or replace finally he said was going to be replace. Thank you.

Will be A Loyal Verizon Customer and Asurion is simply The Best. The option to choose a TV and the ease of the whole Process was simple and Quick. Would recommend this Insurance to everyone. All this For an extra 25 Dollars. Well worth it. Will be screaming it From the rooftop How great this protection is and Was. Thanks for All the help with this Claim.

Dishwasher started making a loud noise (pump had been replaced once already--same noise). We called and a tech was there to diagnose the next day and ordered parts that arrived following week. He'd scheduled 2 men as the install was tight. The install was moved up as the parts arrived quickly but only one guy (Jeff B) showed up and replaced the pump & filler valve without help in about 30 min. He arrived spot on time and cleaned up after. It's hard to imagine how it could have been a better experience. We were bombarded with texts, emails & updates but that's better than too little communication.

My concern is not with the service I got to repair my washer but with the product itself. Had I not had an extended warranty I would have been shopping for another washer. I think the need for an extended warranty is not in case we service but when within the 5 year warranty will I be calling a repairman.

Need better communication with your customers! Texting and emails aren’t for some customers (older). This means problems can arise without proper understanding and service. I had to replace my claim twice before it got any assistance. They cancel my first claim because of a picture. Really!!! All you had to do was make a phone call.

I simply loved the mower and it did a good job until the second year I had it, it died, but I would still recommend it. It was easy to use although you had to be careful with the cord (I had 150' of cord). I hope they can repair or replace it because financially, due to the increase in prices, I cannot afford to buy another mower.

The claim process was very straightforward and I settled my claim within no time. I will highly recommend to my friends and family to protect their purchases through Asurion. I didn't have to talk to anybody and all the process was done online with reminding them for any delay. Thanks.

Claim Process was effortless and takes a few minutes to complete. Totally menu / screen driven. Was able to complete this on my phone versus having to log into my computer and Complete. There are not 1000 questions to complete. Basically make and model of your device and then describe what’s wrong with the device and you are done.

The whole process was easy, over a year ago when I decided to use the service I was skeptical but am very happy with the service and my decision. Thank you for the support and making the process as easy as possible. I will continue to use your services for years to come.

Had a gaming headset break on me from natural wear. I filed a claim that was easy to create. Asurion accepted it and reimbursed me for it. Awesome folks! Would recommend them to everyone! Thanks again! You guys have earned a customer for life will also be spreading the word around as well!

My printer quit working and I called and spoke with a real human. It was a great experience. They checked my printer and said that I needed a new printer and I received payment the day after I returned the old one. I got their service plan on my new printer and I would highly recommend them.

Asurion rep transferred to another dept. Finally other rep mentioned 'No record" almost after 25 minutes discussion. She was good listener and polite. Rep. phone # 18553087295 was helpful, cooperative and understand my issue. Anyway issue resolved after several calls and emails. Thanks Asurion, now I will buy new bicycle for my grandson. Hi 5.

Filed a claim. The claims process itself was easy enough. Unfortunately, the web infrastructure was slow to respond and I thought the app had crashed. Nope.. just “thinking”, but it eventually completed. Only reason not a 5 star was the slow load/processing time.

I had trouble figuring out which protection plan was for my Fitbit because I have several different plans in my emails. The email only shows the order number of the plan, the purchase date and the range of the cost of the item purchased. You need to add the item description onto the protection plan email. Once I figured out which plan was for my Fitbit, it was easy to fill in the information needed to use the protection plan.

A great investment thus far, with a second time needing repair. The online process is simple, though it really helps to have the item Serial and SKU stored. The first claim took several steps, to recover unclear information not found on the receipt. If the device does not work, no chance to get the serial number. Once in the system for repair, loved the feedback and status updates. The second claim, I had to use the first claim, then I was able to resubmit for a new claim. Love that the site showed previous claims and receipts on file. A great investment for electronic items if you know that you take care of it.

My favorite tablet broke, but thanks to Asurion it is being replaced. It is being returned in a timely fashion. As a Senior Citizen, I appreciated the assistance of your Telephone Center assisting me in completing the necessary documentation. Thanks you so much for your help. Look forward to receiving my tablet.

Asurion is a great plan. They took good care of me and my computer. I highly recommend them. The people are very cautious and they update you every step of the way. Surely there is peace of mind. I also would like to thank the Ibreakyoufix personnel because they are very polite.

Great prompt service. The rep listen, explained the service replacement and shipping. He was very patient, went out of his way to call ATNT to correct my account errors to be able to complete my request, knowledgeable & understanding, revised my account when complete and confirmed my telephone number by calling me back. Thank you.

Very easy and hassle free experience! Would definitely recommend coverage for any purchase, large or small. Second time I have been thankful for purchasing a plan with Asurion and both experiences have been more than satisfactory. The most recent was even easier than the previous one. I will not skip covering my items.

I had trouble with a 2 year old top of the line washer machine and received timely assistance once I reached out to Asurion. After the initial visit determined that the item could not be fixed, I received quick reimbursement for the total cost of the washer machine minus taxes paid.

Thank you very much for the help. I am excited to receive my new tv. The customer service representative was very helpful in the process. Unfortunately taking so many pictures was a bit of a hassle because I am old.

I had a Lasko air filtration box fan that failed after two years of normal use. Thankfully had also I bought the four year Asurion coverage. The automated claim process was simple, intuitive, easy, and fast. In my case I received an instant full refund in the form of an Amazon gift card. I will trust having good experiences with Asurion in the future!

It's been my pleasure to do business with Asurion, keep this great way of doing business and we will always do business. You have come a long way with me as a consumer and I'm glad to have stayed as a customer. I will and have recommended you to a lot of my friends and family. I don't know how you do it but all I can say is "Please continue to do it."

Your protection plan is great to have & it’s nice to have in case something happens to your push mower & the reason that I got the protection plan is so that they pay for it if anything goes wrong with the product.

The experience I had to report a problem with my LG Craft Ice Maker to getting it fixed within the same week was Super-Fast and Easy!! I am so very happy we purchased the protection plan since the Craft Ice Maker was equipment new to the market. I have had issues with the ice maker twice, the first time was about a year after purchasing and then again a few weeks before the warranty expired. Both times Asurion, the protection plan company that partners with Home Depot, were very easy to work with and resolved the problem very quickly with no cost to me.

It has been a frustrating five months trying to get Asurion to credit my ** account for my two cell phone trade-ins since March 2024. I filed a BBB complaint on June 24, 2024, after three attempts in June with ** and Asurion to credit my account. Asurion stated that they applied credit for both phones even though the records showed only one credit was applied for the first phone. ** management tried repeatedly to contact Asurion management but to no avail. Asurion could not provide any proof or transaction tracking number for **, BBB, or me.

The Technician Jim G. dispatched by Paradise Appliance was head and shoulders above the rest with his attention to detail and his exceptional customer service. He took the time to explain the failure the machine was suffering from and fixed on the spot.

Every time I had issues with my devices I created a claim. I created a ticket online and they fix them. The website or application is very user-friendly. I'm glad I got this protection. I recommend to family and friends. I talk to them about my experiences and the benefits it provides to us as customers. Two of my friends added it to their Verizon accounts because of my reviews. It is worth it.

The claim process was smooth and very straight to the point. Best customer service tool ever. Just answer the questions accurately and to the best of your knowledge and the process will go smooth sailing. I filed my claim, qualified for a replacement, ordered, and voila the process submitted and the replacement is on the way.

Had an incident with my PS5 controller that my daughter had accidentally spilled some water on. Thank goodness I have Verizon Asurion Home Protect. Just answered a couple simple questions about the item and filled out shipping information. Simple, easy, 1-2-3. Was skeptical about this added service from Verizon but as it turns out there is no hidden fees that surprise you before they send you your item. They tell you what they need upfront before asking for shipping info. That as a customer to me is very uncommon in companies today.

I submitted a claim for my damaged IPad Air screen and Asurion is quick to start the repair process. The whole process only took a few minutes. Very easy to start a claim. Almost every step was completed online with no need to speak with anyone. No waiting on the phone. No need to fill out paperwork. But the chat option is readily if there is any questions. The next step is bringing my device to get fixed. Dropping it off to the shop asap and hopefully it will be fixed with a brand new functional screen.

Service man was on time and very polite. Tried various things to repair TV. Unable to repair. Would recommend to anyone the service. Service man made sure I understood how to re-order replacement TV. He also showed me features on my TV that I wasn't sure how to operate.

I was pleasantly surprised to see how easily it was to file claim, and that you honored the warranty. I did not have to jump through hoops. In the past with similar warranties from other companies it has not been the case. It seemed like they were trying to deny the claim not this time. Super fast and super easy. I will definitely buy this product again in the future. Thank you.

After Hurricane Beryl hit and we were without power a few days, I noticed my main televison had major damages where we could not even watch it. I called AT&T whom I'm affiliated with to file a claim, paid $100 duductible and was able to choose a new television of my choice. The best deal ever. Thanks to Asurion and AT&T.

I highly recommend taking advantage of Verizon’s Home Protection Plan. I have submitted 2 claims, back to back on TVs (38” & 55”) that were purchased over 4 years ago. Both claims were accepted and I paid the required fee of $99. I have received one of tvs, which took a matter of 5 days. I am very pleased with the Home Protection Plan and again would highly recommend as it is well worth the money I pay monthly.

WOW! We continue to be impressed with the Asurion and Verizon Home Protect plan. Our 75" TV just randomly stopped working. We have completed claims for smaller devices like iPADs, etc. with no issues but we concerned how things would go for such a large device. We were pleasantly surprised how easy this was and that we were going to get a replacement right off the bat - no hassle at all! We are relieved to find out that large devices are just as easy as the small ones. Thank you Asurion and Verizon for offering such a great, and fair plan with great service!

So happy with the experiences I have had with Asurion. They have always been very helpful when I have had any problems with my products. I will continue to buy the insurance through them for all of my Amazon purchases. They are awesome and their customer service is the absolute best! You can be sure they will do right by you!

I am using Verizon home protect with Asurion and I love it! I didn’t think was going to keep it, let alone use it, until my baby yanked my computer cord and the whole thing came tumbling down! Now I have a better computer and just in time for school to start back. All the customer service was easy and excellent. Very satisfied!

My 5 year old is excited to get his switch back! He has had it a few years and really enjoys playing with it but can have accidents with drops. This protection for home devices is a no brainer, great customer service! I have had Verizon for years and so glad to be with this company and have this plan for when I need it.

The best shopping experience with no worries regarding product warranties! Contacting the manufacturer often may not be simple nor straightforward. Love the protection plan! Everything can be easily done online anytime anywhere and completed in no time! No waiting time for someone to answer the call! Great user friendly services!

I am blown away by how easy the claim process was. I was expecting a nightmare. I was dreading it. But I was able to do everything on my phone, and didn't even have to find the enrollment emails. Thank you for standing behind the sale. I will buy another product backed by your protection. Thanks again.

I was nervous to make a claim because I have never done this before. But Asurion made it extremely easy and simple. I don't not regret ordering my product or buying the insurance! I would most definitely be purchasing the insurance on any other product I purchase from here onward.

We have bought sports accessories from Dick’s Sporting Goods many times and every time we purchased the protection plan. It really pays off when you buy the protection plan because when our kids go through batting gloves at a fast rate, it really benefits you. I could not ask for an easier website to file a claim. Thank you Asurion.

This is the 2nd time I had to use this insurance, and again got great service. I have recommended Asurion to a lot of people and I will continue to do so. My granddaughters are very pleased when they get their pods back.

Just under 2 years into the 4 year warranty, my icemaker failed. Filing the claim with Asurion was quick and easy. The refund was processed quickly and and will allow me to look into a replacement right away. I appreciate the no hassle experience and the quick response time.

My MacBook had stopped working completely and was out of the warranty period and I didn’t have the money to go buy a new one with the specs I had. I work In tech and getting Asurion HomePlus was definitely the perfect choice. I dropped it off at UPS with the provided bar code and they boxed it and shipped it out for me. They have a tracker that shows where it is and they received it quickly. After a few days of it being reviewed, it was deemed unrepairable and they were able to offer me a replacement and I’m happy with the process. I definitely recommend Asurion Home Plus.

I've always been skeptical of add-on warranty plans, but I've been able to redeem Asurion plans for broken products a couple different times now with minimal effort and very little wait. Especially useful if you're unsure about the quality of a product at purchase. Just make sure to register your receipt with them right away.

Very easy and excellent protection plan service/coverage. It does worth the money for the protection plan, you never know when you will need it. My husband was afraid to tell me about damages but he didn't know I got him cover with protection plan. Get your investment cover! Best protection plan ever.

My product broke and they gave me my money back. It only took a few minutes to file a claim and then I submitted it online. I received an email that stated... my product was no longer available, so they will refund my original price. EASY PEASY. I am going to get protection every time!

Excellent job on filing claim. Recommend them 100 percent. Easy, fast and no hassle every step of the way. Was super easy. It was extremely easy that anybody can do it with no issues. Very happy with the outcome of my claim. I highly recommend that people get protection plan. You might not know when you will experience a broken home device. Thank you.

Asurion is a good recommendation and give a good service for my Robot vacuum and they help me to repair my robot vacuum with the service they offer. I’m so happy to have these bro in my house because because my Roomba it’s help me a lot to do my job in my house.

These two Repair Techs knew their stuff. I described what the Oven was doing, and they immediately knew the problem. They answered all our questions and were very nice young men. They had the part, and it was fixed. They tested the oven twice to ensure it was working, put everything back together, and were gone.

I really like the no hassle, when filing a claim. The easy process with the professional help is top notch. My son has an Apple Watch Series 4, and the screen crack. I check on pricing to have this replace before using my warranty. After talking with the Asurion about what happen to my son watch, they walked me through the process. And put me at ease with the claim. I’m glad that I have this coverage.

Asurion has one of the best contact centers out there. Great customer service and smooth process. Unlike many other businesses, their contact center is not offshore which makes it easier for customers. Even their claim review process is perfectly explained and easy to deal with. Their support through Amazon is a little problematic just because sometimes they forget to issue refunds…

What an easy experience. Was easy to use and helpful. So glad we have home protection. They replaced my television. It was easy to upload my documents and proofs and my replacement is on its way. Asurion has been a blessing otherwise we would be without a TV and no way to replace it.

I bought this laptop at BJ's. The protection plan #** (I don't know if this will help). SR#**. My son almost broke that laptop and I made a claim to see if they could do something. And they sent him a new one. I am very satisfied with the service. Whenever I bought electronic devices, I always have warranty for them. Asurion saves the day always. I would not hesitate to recommend Asurion to my friend/family. Thanks for helping out. I don't need to buy a new laptop for him in the coming school year.

I would recommend anyone grabbing this insurance as fast as you can. Don’t rely on your manufacturer warranty because you’re going to have a headache after the battle and possibly/most likely nothing fixed. With Asurion just file your claim send in or take in your insured item and get it fixed or replaced. Just that easy. No headaches nor anxiety or frustration. Very friendly customer service. Just cannot go wrong including the monthly fee is so small you’ll never miss it and the comfort of knowing all your goods are safe and protected. Thanks so much Asurion. You guys are great.

Asurion has fixed more in my life than my therapist could! Asurion is amazing and quick and easy to use! Thank you Asurion for making everything effortless and quick and easy as possible! I would recommend Asurion to everyone possible! Please get this insurance. It has more than paid for itself and has saved me from buying and spending so much money on replacement electronic equipment!

I purchased a ride on toy for my daughter for Christmas and it stopped charging within a few months. The claim process was so easy and fast. The response to my claim came within minutes and the refund was issued as soon as the claim was filed! I was shocked at how quick and easy the process was. I will never purchase anything else without a protection plan! So incredibly happy with my protection plan purchase!!

We are very pleased with our experience with Asurion. Filing a claim was an easy process and they had an excellent selection of replacements. We were able to speak with someone who walked us through the process and it was easy to navigate the system online. We look forward to receiving our replacement television. We would recommend this service to anyone.

Working with ASURION Home Device protect has been so easy. In our household we all have devices we've purchased that no longer have insurance and it had forced us to deal with all the problems they have. Thanks to Verizon/ASURION, we're able to file claims for those devices and fortunately get replacements or repairs that save us a lot of $$$.

The service was very good, fast, and easy. I was told the reimbursement would be done in a timely manner, and it was. The instructions to print out the reimbursement was so simple and clear. I would recommend the protection plan, and have, to others for their purchases. I am very pleased.

I HIGHLY recommend Asurion to anyone who is in need of a protection plan. They have always been very helpful, very prompt, and their customer service is wonderful! I buy a plan with every electronic I purchase, and if I have an issue with it, Asurion has always been exceptional in resolving it.

I can't find a single thing to complain about. It wasn't too pricey, it was easy to file a claim, and I got everything done within ten minutes. I would recommend buying their insurance if you're cautious individual. I know I will continue to purchase it on my future electronics.

I had a problem with something I bought from Walmart. I contacted the claims department to file a claim and it was handled very quickly and professionally. The woman I spoke with was very friendly and was so helpful. I recommend buying this extra warranty for a few dollars, it's definitely worth it.

I have told any and everybody who will listen about this multi-device protection plan, it’s saved my ** many times since I first found it. That was when it only covered electronics and it was an incredible lifesaver then but now that it covers furniture, toys, household items, jewelry etc I’m just blown away. I’m still waiting for Asurion to realize what they’re doing and cancel the whole thing, it’s just too good to be true lol. Extremely smart for them and for Amazon for the fact that I will not ever buy these items, but especially electronics, from anywhere else every again now so that everything will be included in the coverage. They locked me in willingly with that one.

I put in a claim for a dehumidifier that was purchased in Sept 2021 and in July 2024 it stopped working. I put in a claim as I purchased a 4 year protection plan and before I finished my survey, I was already reimbursed with an Amazon gift card for the original purchase price of my dehumidifier. I will repurchase the same item as I was pleased with its performance for almost 3 years and can't go wrong getting the protection plan.

Asurion Home Device Protection Plan is great. If something breaks, you fill out simple paperwork, then they let you know if your item can be repaired/replaced, or just reimbursed. In my case for my Home theater they reimbursed the money so I can go out and buy a new one. It's also fast. Every time I submitted something there was a response first thing the next morning. Start to finish the process was about 4 days. Submit claim, next day submit photos, next day better photos (my fault), and Claim Facilitation form, and next day their decision of whether to replace, fix, or reimburse. Simple.

You guys did a great job. Just wish there were more choices of TVs or options for a gift card would have been able to get the TV we had our hearts set on. Thank you for your help with the problem I have been dealing with. God knows what I have been though with a end of life situation going on in the family and me in emergency room 2nd time in a week.

The whole process has just started, but it's unbelievably simple, at least at this moment. I'm hoping it continues to be this smooth, and if it does then I can't say enough good praise about how happy I am I got the extra security of the plan from Asurion. I recommend everyone get it for peace of mind

This insurance gives me peace of mind with kids and electronics. They covered my daughter's fairly new laptop that broke- sending an Amazon gift card for the value when it couldn't be repaired. Today, my daughter dropped a new laptop damaging the screen. I filed a claim and they are sending a box to ship it- and hopefully repair it. I have the subscription that covers my Amazon purchases and I will keep it forever! I can not recommend this service enough!

Very easy and professional, I recommend it to everyone, it's a peace of mind. It only took me less than one hour to do the claim including the photos and the submission, it's absolutely worth the money, they're going to replace my TV with another TV that you have a choice of picking, thank you Asurion. Thank you Asurion. Thank you Asurion.

Ice dispenser was frozen. Tech knew how to fix, did so, didn't take too long and all is well. Nice people, knowledgeable. Too bad they had to travel so far to fix a problem but they were early, meaning they left home about 6:30am. Shows they care and know how to treat a customer.

For a small price, Asurion will insure your product/gadget/product. We have had the service for a few years. We had used for our phones, iPads and now television sets. The techs are helpful over the phone and instructions are clear. So worth it and it eliminates the need to shop around for a replacement if needed. They provide some options to replace that are comparable to what you originally had. We just signed up to cover our bigger appliances. Will continue to use Asurion.

I purchased a Black n Decker hard floor sweeper and purchased the extended warranty a little over a year ago. Unfortunately, my device stopped working this weekend and I filed a claim with Asurion and it was extremely easy to file and I’ve already been advised I’ll be receiving a full refund for my device. It was very quick and easy. I highly recommend!

I am very satisfied with the customer service and repair. It was much much easier than I thought it would be, and I was even informed the whole process of where my repair was at. I was skeptical at first, but now I am so happy I did it! I would definitely recommend this to family and friends.

It was great to have Asurion coverage for my Apple watch. I am looking forward to the replacement in-lieu of the damages to my earlier one. The earlier one had a broken screen which was determined to be un-repairable. Asurion is helping me find a suitable alternative for my watch. It gave me five options to choose from.

Washer stopped working recently, no advanced warning. He found the problem and fixed it. I am going to make the 3rd wash for today. He was cordial but very professional. He checked and corrected the leveling on the washer. The washer has not been moved or touched since it was installed close to 4 years ago. He also asked about the dryer since he was here. I also have a service contract on the dryer. So far no issues.

I have had an appalling experience with Asurion’s warranty service. As a first-time claimant, I submitted all required paperwork and followed their instructions precisely. Despite this, my claim was unjustly rejected without any clear explanation. The final letter I received simply stated my claim was denied, which felt like a blatant dismissal of my legitimate request. I expected a fair evaluation and transparent communication, but instead, I encountered evasive responses and what seemed like intentional obfuscation.

We have been Asurion customers four over seven years. Each time we have needed to place a claim for an issue with one of our home electronic devices the speed, quality and effectiveness of the service have been excellent. There is a local service facility that is convenient for repairs. If a device is not repairable we have been given options to select a comparable replacement, shipped right to the house. We are so glad that we chose to have the coverage, it's worth every cent.

The process to file a claim was super easy, I had to call in for a minor error but someone picked up quickly and resolved my issue within minutes. The rep then walked me through what to expect from this process because it was my first experience and she was patient and provided me with a step by step walkthrough, and that is exactly how things went for me. I wish all companies I interacted with were this great.