Asurion Reviews

I have bought this protection plan several times but never filed a claim. My husband’s headset stopped working within 30 days after purchase. I filed a claim in about 5 minutes. The process was amazingly simple and fast. I will not hesitate to purchase this plan to cover future purchases.

I am so glad I added this protection plan to my order when I bought the inse cordless vacuum a couple years ago. The process of filing a claim with the company, Asurion, was extremely easy and quick to complete. I would definitely recommend this protection plan with Asurion to everyone purchasing any products that give you the option from Amazon. I am looking forward to receiving my reimbursement, so I can use it to purchase a new vacuum.

I had forgotten that we had this insurance. When I called, the customer service representative was very nice. From the first until now, I have nothing but praise. I have already chosen my replacement and am getting an upgrade. Am eagerly waiting its arrival. Keep up the great work. The insurance is definitely worth the price.

This is a great service to have. I thought they would come out and fix my television but instead they just sent me another one, Awesome. There is a $99 service fee but l$200 ess than I paid for my equipment so it's worth it I guess. It took nearly an hour to complete all the steps. It's not designed for customers who aren't computer savvy or it's quite overwhelming but I had the BEST rep ASIA to help me through it, she was awesome! I guess the plan is worth it in the end. Thank you Asia.

Asurion responded within an hour of my reporting to them and their request for documentation was reasonable and I was able to send what they asked or in 15 minutes. They approved my claim within hours and my check arrived a few days later. I couldn't have been more pleased.

Thank Goodness Asurion was there to cover my end! For $5, I received my money back on a deficient product that didn't work in approximately a month after purchase. Understandably, good records of proof of purchase is necessary to complete the process. As a side note: It's unfortunate manufacturers of deficient & planet unfriendly products exist, however for those of us that cannot afford to toss out hard earned money, Asurion is there to protect us.

Great service. Came within one day of calling for appointment. Allen the technician assigned to us was great. Diagnosed problem. Gave me a fair price. Ordered part and told me it would come to house next day, Part came next day. Asurion automatically knowing I received part set up appointment next day. Technician Allan came back and now have working burner.

Good feeling to know when your product needs repair Asurion is there! They replaced my product 'cause it was beyond repair. Very satisfied with Asurion! They replaced my TV with a brand new one. This is a company that keep their word. I recommend Asurion to my family and all of my friend! Thank you Asurion!

My experience with Asurion was very easy and quick. My rep explained everything completely and walked me thru the submission. Stayed on the phone with me. I submitted late Friday 12/15 and was done by Tuesday 12/19. Now waiting for my replacement TV which should be delivered by 12/21. Thank you.

Their site was very straightforward and easy to use. There was nothing too complicated. I just had to validate when and what happened to my product. For me, they provided a very quick resolution. It was a very nice experience. If I were to insure another product and Asurion Protection was offered, I wouldn't hesitate to apply it.

I made my claim on December 14 and paid UPS to hurry up and send the headphones on the 15th because I needed them for gigs on that weekend and it’s now the 19th and I still haven’t received the refund to get new ones, I got the text on Sunday that says you guys are sending me an electronic check. I appreciate that I’m getting them replaced but don’t appreciate or understand why it’s taking so long. Thanks for making it right.

I filed a claim for a drone that I bought a protection plan for. It was extremely easy and didn't give me any hang ups. They stayed true to their word and I will for sure be purchasing future protection plans from them. Hopefully I won't need them but if I do these guys will have my back forsure!

The company Asurion show me there still exist companies that you can trust. This was my first time getting insurance since 2005. I had too many bad experience claiming other products in the past. This one was super easy and fast. I give them a

I have seven kids and all of them seem to be clumsy and I am thankful for Asurion! Having Home Plus is the best thing one can do. I am a living testament to mishaps and inoperable items!!! I recommend this service to everyone!!!! You will not be disappointed!!

Repair of failed oven on LG stove. Had prompt online response with phone contact by agent. Service company notified and contacted us for review of issue, ordering parts, and attending for repair within a week. Service call was to rural area. Full coverage of parts and labor for repair. Will purchase Asurion extended warranty in the future.

Give Evan a promotion! He walked me through every step and was very patient throughout the entire process. The user interface for the claim submission process was very intuitive and well designed, as well. This is a great service and I’m so relieved to have my device covered. I’d encourage anyone to sign up for Asurion coverage through AT&T!

Best service plan ever, no hassle. I have had to replace several items over the years. They have been very timely and made the returning of items easy. There were a few they did not ask me to return after viewing a picture of the product. Service plans allow you replace items and not have extra to pay unless you choose a different item with the reimbursement.

This is truly the best investment for peace of mind when purchasing products ESPECIALLY electronics! Best $10 I ever spent! Thanks so much!!! I loved the iPad case with keyboard I purchased and I was so sad when it stopped working. I am so happy I got the insurance protection. The easiest process to file a claim, literally took less than a minute! So great!

Our dishwasher stopped working in the middle of the day on Thanksgiving. I started our claim after remembering that we'd purchased the protection plan, a small detail I'd somehow forgotten... turned out to be a lifesaver! After a few steps and talking with a couple people both nationally and locally, we had a service person arrive a few weeks later (the part we needed was delayed), and the dishwasher was fixed in the space of one visit. Really happy with things all the way around! I just wish that my initial experience in purchasing the unit was as smooth, a few years back; we had been misled into thinking that Home Depot was going to supply installation as well as delivery, but that was not included, so we had to enlist another company to do that for an extra $100+. When I contacted Home Depot about this miscommunication (this was in January 2020), they did absolutely nothing, so I have been avoiding shopping at Home Depot ever since. I'm happy, at least, that this repair in 2023 has cost us nothing extra.

My kid’s tablet got cracked after dropping it. I contacted Asurion and was asked to follow few simple steps to tell them what I want. After the steps, they will refund me and I can purchase a new tablet for her again. Thank you guys. It pays to have your electronics protected through Asurion.

Such a great service! I was able to replace my tablet very easily without any confusion. It was easy to understand and I was able to get it done very quickly. I am thoroughly pleased with the service, it has saved me a great deal of time and what would have been an expensive headache!

Joe the tech that came out to install the TV mount on the wall was awesome, calm, friendly and did a fabulous job! Love that Asurion offers this service to Verizon customers! Having the TV installed on the wall is a great space saver and allows for adjusting the TV for optimal viewing.

I've purchased this protection plan on multiple items. I always wondered if it was worth it or not. After my first time using it I can definitely say it was worth it. Filing a claim was easy and the response was immediate. Makes me wish I had purchased it with everything that has the option for it.

Thanks, you guys stand behind products that most people don’t. This is the best service. It is great. Everyone should use it. When things break it makes people mad but having Asurion protection it works so well to make folks happy again. So, keep it up guys. Especially for products that matter on a daily basis around the house.

Handheld vacuum stopped working after being dropped accidentally during normal use. Charged the product. Maybe that’s what it needed but it still didn’t work. Went on to Amazon and remembered that I had purchased insurance. Continued with the claim process and the process was easy and response was quick. I’d recommend having insurance given it’s a small fee but it is helpful. Easy claim process and fast response and resolution.

I purchased an item at Tractor Supply, as well as an Asurion protection plan to cover it. Shortly before the expiration of that coverage I had a problem with the product. I entered a claim for the replacement value and within 4 days and with no hassles I was refunded my purchase price. I am extremely happy with their seamless support and will definitely purchase their coverage for other items I may purchase.

Very pleased. We always get warranty with our stuff and we have made 3 different claims on items we have purchased in the past and now and they always go above and beyond to help and satisfy you. Awesome company to deal with. Would 100% recommend them to anyone. If you don’t get this extended warranty you are missing out for sure. We had to have our freezer, washer, dryer, and fridge repaired or replaced or they gave refund on product if it was not fixable and it was fast and easy to get the money from them

Asurion Plans are a great way to protect your purchase in case it stops working or damaged. They made filing a claim very easy. I had an outdoor light that stopped working just after a year and Asurion refunded the entire amount very quickly so that I could replace it right away.

Initially I skeptical about adding more fees to my cellular plan but I’m glad I did. It was well worth it! With so many devices and smart TVs in my home, I took the chance and I’m glad I did. My television was broken and the claim went super fast, quick and easy. Protecting the devices in my home was one of the best decisions I’ve made thus far with AT&T!

The process to file a claim was very easy - have never had to use before but pleased that I took out this plan. We purchase numerous remote control vehicles with four grandsons and this is a good investment. Would definitely purchase on future toys for the grandkids to ensure them working properly and efficiently.

The Asurion team did great work. Thanks so much for everything!! We appreciate your team effort to make this happen. On the beginning was hard to work with but on the end everything was good and easy to work with. Hopefully you’ll have happy holiday season. Please continue doing the good work you have been doing. Thanks again for everything!!

Purchased a $179.00 Christmas tree + extended warranty in 2019. Four years later when we took it out of the storage box (original packaging) the middle section failed in proper erection (the branches collapsed in a downward attitude). After I couldn't figure out how to fix it, we called Asurion. We were instructed to go explain the situation to our local Home Depot, but not to take the broken tree. We went to HD and they issued a gift card and thanked us for not returning the broken tree (they throw away truck loads of trash several times a week). We took the gift card and purchased a new Xmas tree (same price) that we like even more.

They needs to communicate more. I was in the dark after I sent the device back. I wasn't notified if or when they received the device. I wasn't notified if they could fix it or when they sent it back. I thought it was a scam when I got a post it on my door from UPS saying a package that had to be signed for.

I'd highly recommend using Asurion for device home protection! Very easy to work with in the web portal and the claim filing. I filed my claim and I'll be getting a replacement tomorrow with no hassle and no worries. I call that money well spent and it does not get any better than that.

This was a great experience. Asura\ion really made it super quick and simple to put in my claim. It gives me a lot of joy to know that a company this big actually cares about its customers. I will continue to be a loyal customer now and in the future.

I have already given a review of my last customer experience, and once again will say that I am pleased overall with Asurion and especially a particular service rep. named Jameson who went above and and beyond to take care of a claim that I was having difficulty completing on December 11. If there are more associates like him at Asurion, this company will continue to do well.

Long time AT&T customer. AT&T coverage is 2nd to no one. 6 iPhone all with excellent coverage wherever we are in the USA & abroad. I can not see leaving AT&T services. AT&T also has a home warranty for your electronics. You should have for coverage of all your electronics. No regrets.

In all that goes on in a household with regards to electronic devices, and our need for them to be working, it makes 100% sense to protect yourself. And on that occasion when you need support, like Asurion, you will be grateful that you have it. Asurion was timely, efficient and professional, in helping replace our phones and tv. I recommend Asurion right up there in terms of insurance importance on par with other priceless investments like AAA! It only takes that one time when needed most, to prove its value.

I buy my Grandchildren quite a few electronics. I ALWAYS purchase the Asurion device protection if offered! I have had to use it twice and ironically for the same devices that I bought each Grandchild. Apparently it was a faulty device but Asurion reimbursed me both times without question. I HIGHLY recommend Asurion device protection if offered!

Finally a protection plan you pay into and get the service and results you expect as a consumer. Seamless process. I have already recommended this to several people I know, family and friends! If you're considering this protection don't hesitate any longer. You will not regret it! Thank you Asurion. Once again you have made me one satisfied person!

Asurion provided a good experience with a very efficient process. No long waits on the phone to talk to a representative. My wait time was approximately one minute. The product I sent out for repair was returned fixed within a few days. The only issue that could have increased my level of satisfaction is if Asurion had provided a shipping box to return the item. However, the free shipping label for returns was a giant plus. I was in the third year of a 4 year plan, which was relatively inexpensive when my product failed. I highly recommend Asurion Insurance.

Shopping at Home Depot is awesome. I found some unique items to decorate my home for Christmas. Stephanie, an associate of Home Depot was such a big help with her knowledge in assisting me by showing me some of her crafts ideas and online suggestions. Home Depot have various assortments of Christmas decorations. I had fun checking them out!

Filed a claim and had a respond within seconds. They are reimbursing the cost of the product to me. Very much appreciate the ease of filing a claim. The cost of the warranty is so worth the price of purchasing it. Definitely recommend always buying a warranty especially on electronic items.

Yes would definitely recommend to a friend. Everything worked out great with Asurion. Very happy with asurion. Would definitely buy this product again. Hoping to buy a bigger one to use every weekend at my church to sell homemade cookies to help the needy get new clothing and food shelter water medical needs haircuts. Thanks so much!

I will tell a friend or family about Asurion how y'all help with a claim. It didn't take long for my claim to be answered and y'all call me back to check and to see I need help to file on the claim and walk me through the process. I really appreciate this company. So you Asurion for helping me with this claim.

Excellent program. Online application for repair warranty is simple to fill out and send for processing. Well worth the monthly charge. I definitely would recommend it. The location is within a reasonable distance. Thank you very much. It

The tech arrived at the time scheduled and within 25 minutes diagnosed and replace the washing machine's drum clutch without any disruption of our daily household activities. We were able to wash the clothes that had been awaiting the repair. Ryan did an awesome quick job his over 20 years experience is a credit to his profession. Future repairs we will consider using Ryan without fail.

Yes, I would be happy to recommend a friend. The process of return and the replacement of my product was very good. It was done very quick, and I was able to get back online and start my work. The agents I spoke with were very polite and they understood my problem. Was able to resolve it to my satisfaction.

Despite an initial glitch in the online claim system, my claim was handled by a live agent and my washing machine was repaired. I would recommend the Home Depot/Asurion warranty over the more expensive warranty offered by Whirlpool, which uses the same local repair service. I was glad I purchased the Home Depot extended warranty which cost less than the repair would have cost without a warranty.

With the help of my Staples in Kalispell Montana, this went off without a hitch. The laptop was sent, repaired and returned incredibly fast. Including weekends and Thanksgiving the turnaround time was less than a week. Pretty remarkable these days. It's refreshing to deal with a company that does what it says it will do!! Kudos to Asurion!!

Luckily, we bought a 3 yr warranty plan when we bought our small kitchen appliance from Amazon. The unit quit heating. We contacted Asurion via their website and started a claim. We received an immediate response and the matter is being handled very quickly and efficiently. They will be sending an E gift card for the purchase price within 24-72 hours..

I love Asurion. I filed a claim because my granddaughter's watch was submerged in water and not working anymore. This file the claim was effortless, as well as so very simple and swift. I would highly recommend using Asurion to protect your purchases going forward. If I were you I would take my advice!

I had a very smooth claim process today with an issue I had with my air purifier I purchased two years back. I am very grateful for the outcome and was able to get a response immediately from Asurion. I will definitely purchase protection plans for all my products and future purchases. Thank you so much for your help Asurion.

I was in the 3rd year of my warranty when the printer stopped printing in color. I tried adding more ink and ran every cleaner in maintenance. Finally called Asurion, who handled the matter in a fast, friendly and efficient manner. Purchased another printer and bought the warranty again. Best money I ever spent. Would definitely recommend Asurion and Staples.

As anyone busy parent knows anything simplified for us is a godsend. All I had to do was go to the Asurion website, chose where I bought the item (Amazon), sign into my account, and the item was was immediately found. I entered a few details about the damage and that was it. Literally! You even get a prepaid shipping label. I'm am definitely pleased.

If, you don't have Asurion home service protection plan you have fumbled the ball.. Get the plan and get back in the game.. All of my home items are fully protected.. and, I got a ton of friends to get on the plan and they love it.. it's definitely worth every penny..

Patrick with 1-800 Appliance was great!!! He called ahead of his arrival, was on time, was very pleasant yet professional to speak with. The young woman at the call center was also very helpful. This was in contrast to the previous companies used by Home Depot. I won't go into details, but their service was quite unsatisfactory. Please stay with 1-800 Appliance.

This is the first time I have ever filed a claim with Asurion, It was easy to file a claim. This is the first time I have ever had to file a claim. I buy from Amazon all the time. Usually I buy the Asurion protection plan. I have purchased protection plans on pressure washers, vacuum cleaners.

This was the easiest return that I have ever done. I will highly recommend this company to my friends. I’m so glad that I have always took out extended warranties on my appliances. I hope that it gets fixed as fast as it tore up. Thank you for your time.

I've been a customer for over 3 years and glad I purchased the coverage. I've had Samsung 50 inch TV, 17 inch laptop, Klipsch speakers replaced or repaired, it pays for itself. Just what it cost you to ship back and forth to manufacture which doesn't cover shipping but it's included they send you the boxes and labels. If not repairable the reimbursement is always fair or your upgraded to current model usually with more features. It's a win win.

Going online to do the claim was a lot easier than I thought it would be. Being older, I don't always do these things without help from my kids, but I didn't have to do that this time. When I receive my new device I will certainly be happy. T

I have many Asurion warranties purchased through Amazon. This was the first time needing to use one. It was extremely easy, they covered the product and we are really happy with the result. If you are on the fence about buying an Asurion warranty don't hesitate. They provide amazing Customer Service. We couldn't be happier.

Asurion's filing process is superb!! I am completely satisfied with their excellent service, which sadly is something that is so rare nowadays. My TV went out on the fritz right before Thanksgiving Day and caused me to miss watching all the great Thanksgivings Day NFL games but luckily I'll be watching all the Christmas Day NBA games with a replacement Large Screen TV next month. Thanks Asurion. I appreciate Ya!!

I have nothing but great things to say about my experience with Asurion. They do what they say they will do, fix it or replace it. I would highly recommend this type of coverage for any unforeseen accidents. My laptop stopped working so I took it to the store to have it repaired. Unfortunately, it could not be repaired so Asurion found the closest match to the laptop and replace it, the only cost to me was my deductible for $99.00 plus tax. I am thrilled that I bought this insurance as it gives me peace of mind knowing that if I have an accident with any of my covered devices, I can call Asurion for helpThank you Asurion for your excellent customer service.

I called in to file a claim. The young lady who helped me had a great phone personality. She helped me throughout the entire process. I had to update my information to continue, so I logged in to my acct and the young lady walked me through the entire process. It was fast and easy. Thank you so much.

Everything went very smoothly and was very easy to talk to someone instead of voice recording. So I was very pleased. I would recommend having Asurion to anyone. I just wish I could drop it off at the store to get it fixed and it would be a lot faster or get fixed faster.

Honestly, I’ve had nothing but absolutely terrible experiences with Asurion prior to this. Charged for devices that I have returned, claims on phones denied that were valid… Put through the wringer for services I pay for. Then I got Home Tech Protection via my AT&T phone plan, BEST $25 a month I’ve ever spent! Our main living room TV went out and instead of dropping $2k to replace it with a comparable model, I paid a $99 deductible and Best Buy will be here in a week. Not stoked that it’s taking a week, but when it’s $2k for the TV I’m getting and I only paid $100 after having this service for 3 months, I’ll wait a week for $1,825!!! Thanks for finally bringing something to the table the way it was advertised!!!

My Sony tv was messed up, and I had five choices to choose from. I’m going to get a LG instead of a Sony but I’m very thankful for this insurance, and it was extremely easy to file the claim. I recommend this insurance to everybody and anybody. The delivery date is five days away. It’s amazing.

Very pleased with the way ASURION handled my claim on my TV. Small amount of confusion as to whether it was covered or not but cleared up immediately. Highly recommend ASURION for all your electronics, portable and not so portable. My claim was a 55" television which I wasn't sure if they covered it. My replacement should be here next day. Thank you ASURION.

Everything was so easy. I do recommend it to all my friends and relatives. It didn’t even took me more than 5 minutes and they resolved my problem and I didn’t pay too much. I think it was a fair price only 109 and my TV is a 55-inch TV.

I am pleased with service and completely satisfied. I am pleased with service and there is nothing your staff could have done any better. I am pleased and honored to have Verizon as my mobile phone service provider. l would recommend any family member or friends to verizon wireless and Asurion for their prompt service. I thank your staff for helping a US veteran and congratulate you for your assistance.

Our ice maker stopped working, a short phone call and a repair tech was scheduled quickly. I was also given phone number so I knew to answer (as most people refrain from answering unknown callers). He phoned when he was a few minutes away and quickly replaced the ice maker. Easy-breezy!

Asurion protected me where Beats by Dre failed. After having the first of two pairs of Beats by Dre fail and not getting any warranty coverage, I purchased Asurion with my next pair purchased in January. Unfortunately the 2nd pair of Beats didn’t last to October. When Beats denied me again, Asurion saved the day. Needless to say while I will never purchase Beats again, I've added Asurion to every purchase I've made since.

They are extremely consumer friendly and fair. My product failed within the warranty period and because it was registered at the time of purchase there was absolutely no quibbling about coverage. It was easy to file a claim and they quickly made a determination and sent me a label to return the failed product to them.

Our first claim experience was easy, quick and we are very satisfied with our replacement. I called to get help since this was our first claim. The representative was very nice and knowledgeable. She explained how it all works in simple language. I couldn’t remember any details from when I signed up for the plan last year. We are very happy so far and I will recommend the plan to our friends.

Easy to do. Great insurance to have. Process was simple and easy. It walks you through all the steps and I got the coverage I wanted. My replacement tv meets or even exceeds my expectations of what I thought I was going to get. I had no idea it was this easy to do.

I had purchased the extended warranty on this product and as soon as I hit submit I was given a text that it had been approved. Awesome, you honor me by approving as fast as I purchased the product 2 years ago. I will continue to purchase this product. Thank you. You also made my daughter very happy that she is going to get a replacement.

We definitely recommend purchasing Asurion coverage to protect your purchase. We purchase it for most products sold on Amazon. We have used their warranty on a few items we've purchased and they are fast at making a decision on how to fix the problem. 5* coverage!! It's definitely worth the price.

Extremely professional and resolved the problem right away, no hassle at all. l was very happy with the results. Yes I would refer a friend. It was so easy. Did most of it over the phone, it helps to register your item and that way they have your information readily on hand.

The delay and terrible service we received was beyond compare. The service provider -Paradise Appliance - sent to fix our appliance (dishwasher) was clearly incompetent and even failed to show 4 times. The last time they snuck out without a word after working on the unit after 2.5 hours …finally telling us after 3 days they needed another part. It took Asurion almost 3 months to payout on the claim for delay in repair. Navigating the call in process and need for constant escalation review was also unreasonable and unnecessarily time consuming.

Asurion made it quick and easy to get my headphones replaced when they stopped working. I use my headphones everyday for work and they made it easy to replace the broken pair. For the price of coverage it is well worth it. I highly recommend their service for all products they cover.

Fast and easy! My tv started getting blotchy with black dots (I think the LED’s were failing), and I was bummed that we were going to have to buy another tv, but I remembered that we had Asurion insurance (we forgot we were even paying for it), so I hopped online and filled everything out (took like 10 min) and was approved!

Website was easy to manage. The prompts made it so easy and everything was easy to read. Great service would recommend to anyone needing home service insurance to make sure and add this coverage. Then ordering the tv was super easy. I will make sure to always have this application on all my devices. Thank you so much for making this experience so easy and satisfying

I did get a response on my claim as expected. Do follow with the instructions on what is required for your claim. Overall, the extended warranty is worth buying it. I expect the incentive in terms in having a vacuum again. Hopefully a credit to buy a different one. Thank you Asurion.

Yes, yes and yes again and the service was quick and time consuming. This was the best service I had from Asurion and I was so grateful for the quick Response to this service call. it was earlier than I anticipate so again I’m as grateful for this service

I bought my product 1 1/2 years ago - an inkjet printer. I was used to laser printers that were much faster and more suited for business. I thought I wouldn't need that anymore but discovered I did. When my printer stopped printing I took it back to Staples where I bought it to discover I had a 4 year protection plan. Within one day of submitting my claim I was told it was resolved and a check for the full price was on its way. I bought the laser printer I wanted and got a 4 year plan on it too!

I would most definitely recommend Asurion protection plan to all of my friends and family if it is available. They are extremely helpful and easy when filing a claim. Issue and hassle free unlike some other protection plans. I recommend Asurion to those I don't know as well. Excellent service!!!

I have been trying to get my Whirlpool washer fixed since September 28. It is now November 22. They have put in over $1000 worth of parts. I’ve had two different companies and when the last technician left he assured me it was fixed the next day I went to do laundry it was not fixed. I’ve been back-and-forth with two different companies at least six times I have called the assurance insurance company. I’ve been hung up on. I have been dismissed. No one can help me and I am very dissatisfied.

I was skeptical when I started the plan because the cost was minimal and I had the "too good to be true mentality". I have had to make 2 claims in less than 2 months and the process couldn't have been easier. The work to replace a laptop screen and the replacement of a TV was done professionally with everything being very upfront and efficient. The website is intuitive and I don't know that the process to make a claim could be any easier.

I don't have a single complaint, it was simple, easy, fast and friendly. I received my claim refund to my bank account 2 days after I sent the broken product back through UPS shipping which I may add that was also 100 percent paid for by Asurion, I will recommend everyone use this insurance to cover higher ticket price items.

I did not have the receipt and I figured I was out of luck. I called in and they were able to look it up by my phone number and the claim was made and after mailing in the broken part a refund was given. Now I will say this the refund came in the form of a tractor supply e-card.

The claim was handled by way of the online chat quickly & professionally in just a few days. The claim was quickly approved after the requested info & photos were sent and we received notice that a check was issued. How great is that!! I would definitely recommend Asurion for purchase protection.

Super easy to make a claim. The only issue I have is I get a refund, gift card, to purchase a new item. The item is not the same price. It makes it hard to repurchase when the amount is not the same. The same thing happened with the return of a cell phone. The reimbursement is lower than a phone now. Just frustrating. A new, same or equal valued, product would make life easier.

Extremely simple claim process. Well worth the cost. I purchased earbuds which failed a year later. I filed a claim right through the Mason application. The link took me directly to the Asurion claim site. My purchase information carried over. I will recommend to all my family and friends. Happy.

I’m very happy with this project insurance in thru Verizon. The process was very easy and I couldn’t be any happier. Thanks Asurion. I’m so very happy I’m getting my new 75 inches tv back. I will recommend to anyone Else. I will do it again and again. ❤️ Love it. Love it. Love it. Love it.

The ease of filing my claim and the speed of reimbursement was exceptional! UPS even came to our door to pick up the return item. I highly recommend protecting your purchases with Asurion if at all possible. We didn't think we would need the protection, but are so happy we purchased it.

My Kenmore cordless vacuum, which I loved, quit working. I filed a claim with Asurion. It took less than 5 minutes through the Amazon site and I had an immediate reply that I would get a full refund! I've never had such an easy experience and would highly recommend getting this warranty! Amazing service!

Wonderful program! Very fast and efficient service. I recommend this to everyone to protect your household items. I have had the opportunity to use the service two times and both times service was wonderful. Macbook and Television are items that we tend to use the most and couldn't live without right now. They were there to help. Very easy and professional.

I found Asurion very easy to work with and it was very easy to upload the information. They honored my warranty plan with very little trouble. I would trust them and will use them again. I intend to buy another dehumidifier and will get an extended warranty on that one too. Just in case.

I brought in my Husband's MSI laptop and they did an awesome job. Found the problems. Liquid in the keyboard and power port issues. Ordered parts. Fixed it and kept us in the loop about what was going on every step of the way then told us how to avoid this happening again. 10/10 will recommend. Great staff and services.

My laptop was lost in the mail after sending it in for repairs. I was very happy that I was given a full refund for the purchase price of the laptop. Thank God I had backed up all my files. Trying to get through to the "resolutions" department was almost impossible. It was a nightmare going through customer service and being transferred many, many times.

My TV had the black screen of death. When I tried to do my claim online they had an old email. After an hour and a half I was told my email address would be fixed within 3 business days. After 10 days no change. So I called again. Within 10 minutes Jordan from customer service walked me through changing my email and my claim is in and a new TV is on the way. Jordan you're a rock star.

We were very pleased with the entire claim process. It was easy to initiate online with a prompt and smooth transition to a staff member who set up a repair appointment that resulted in a resolution of the issue. The repairman was local and anticipated all the parts he might need which saved so much time. No complaints on our end.

You can’t be without it. It is a great protection to have. Will recommend to all who buy any type of electronics. This insurance is good for any electronic devices. Any problems with any of your electronic purchases for a claim. They are easy to use and have a very good response time.

Very satisfied with the overall service. Answered all of my questions, sent my laptop in for repairs, was returned to me with the new parts required, and I did not have to wait long for the return of my laptop. In all from the telephone conversation to the return of my item a total of 3 weeks. This is a much better turn around than Best Buy, or any local repair shop.

Submitting a claim was very easy to do online. Had to call customer care during the process and they were very friendly and informative. Claim was approved quickly. Paying the fee and selecting a replacement was done within minutes. The options for a replacement were good and they offered different brands. Wish they had a way to compare all the options at once instead of selecting each one separately. I just googled them individually to see which one I preferred. Waiting for my replacement to arrive and looking forward to my new TV!

My experience with Asurion was excellent, surpassed my expectations, easy to make a claim, didn't ask for receipts, easiest thing I've ever done getting a brand new TV, good job guys. I would recommend this to anybody that has electronics. Thank you for your help. I appreciate the service and we'll be asurion customer for life

The experience I shared was very simple, very professional would highly recommend to everyone. They basically went out of their way to make sure that I was satisfied and will get my merchandise as soon as possible. I am so grateful to have shared an experience as ideal. I would definitely recommend friends and family to this service. Thank you all so much.

I was so very very happy they have upgraded how they handle claims. No more waiting. The rep was so helpful and patent. She guided me through the process and withing 5 min. of hanging up I got an email with 4 choices of TV's (which they replaced an 80" with and 85") with name brands and I have a delivery date for 2 days later. Placed the claim Wed. They are coming Friday.

Absolutely, wonderful! Even though it took me forever how to send off a email I called many of times for help and everyone was so nice and walk me through it so now I know how to send off a email. I'm old school. I don't get into this new technology stuff but everybody was great. I finally sent off my replacement and I should be getting my TV tomorrow.

I am very satisfied with the outcome of my refund from Asurion. I am very happy to have purchased the protection plan on both my Fitbit watches. It was very easy to request, file, mail off my broken product and then quickly receive my refund. I would highly recommend Asurion to anyone who needs a protection plan. Thank you.

It was Very easy to file a claim. The employees were Very helpful. They were Very informative. Local repair locations are available. The employees will walk you through each step. I will definitely buy another insurance plan with my next phone. I was able to file the claim very quickly, and very easily.

He did a great job when he came here and he was fixing the washer and he replace the shocks and we talked about everything that was happen to it and he explain everything that was wrong with it and I was grateful for him fixing the problem and everything works good.

I called for a repair. The service man came out. Check it out and order my part. He came back. Put the parts on and my drying is working fine. The service man was polite and courteous. l would recommend Home depot to all my family and friends. l will buy all of my appliances at home depot. l really like their warranty company.

Asurion repaired my laptop computer screen in a total of six days including roundtrip shipping. I was anticipating not getting the equipment back so it took me a while to make sure that all of my data was downloaded correctly. It was like receiving a new computer with all of my files intact. I was pleasantly surprised that it was a quick and thorough experience. I was very pleased.

5 stars. Bought product and bought warranty. Watch stopped working. Wrong date and time. Tried resetting several times. Turned off and then turned back on hoping it would work correctly. Unfortunately it still wouldn't work correctly. Am now turning in claim to get refund. Will then repurchase watch to continue monitoring health due to a triple bypass.

Very very satisfied with my experience with Asurion, and I would/will be letting everyone I know about this service. The rates are very affordable, and does not interfere with my budget, as $25 a month is more than reasonable to repair or replace damaged or broken devices, and they've made it very easy to do this.

I want to express how great Rebecca was in helping me with my claim... I make a mistake and she got it taken care of. She did not rush me. She took her time and help me complete my new claim. We went step by step. She explained everything that I need to do from my end. Her customer service outstanding and off the charts... My five stars go to her...

Warranty has paid for itself. Very worth the investment. I've used it before for these sets of lights before because they've proven to consistently malfunction. So it prevented me from having to mismatch with different lights whenever the lights to cover the bad lights. All I had to do is file the claim, send the requested pictures; then the lights were shipped and sent to my home. So very very happy with the offered coverage. Don't let the small investment stop you, bite the bullet, and I promise you will thank yourself.

Listen... Insurance is expensive. I pay 26 a month, but when I needed it, it was there for me. My tablet broke, randomly. I did my claim Saturday. I dropped off that night to a CVS. It was picked up Monday, received Tues, and it's now Thursday when my new Samsung TAB9 FE in MINT is ordered. Simple and Easy. No hassle. I've had Home + since its inception, and both times I used it, life was made simpler as a a result.

Best product ever. I would recommend especially if you have a pet that's require heat in their area. I definitely will purchase the exact same heater. Even through the bottom came off it still worked. I may actually buy 2 this time just to have a back up. I love this heater. It is definitely number one top pick.

For once a protection plan paid off. It was super easy to submit the claim (once I found the receipt). I would recommend registering the receipt as soon as you purchase. Great customer service and they instantly sent the gift card to my email. I would recommend the protection plan to everyone.

Everything went smoothly. Few little snags but we got through it. It was basically a little miscommunication. We enjoyed during business with Asurion. We look forward to doing business in the future. I referred Asurion to many of my friends and assured them that they would get the best service humanly possible. Great products with little or no effort. Thank you Asurion in my time of need. Now I can watch my shows & my husband can watch sports when he wants to!!

This is the first claim I’ve done with Asurion and I am very satisfied how convenient and easy (until I found my receipt) the file process went! Definitely I recommend to save your receipt by texting it to Asurion right away from your purchase. That saves you a lot of time!

Wonderful. Some of the best customer I have ever received. Keep up the good work. If all customer service was this great no would dread calling for help. I also interacted with one of their workers on a text chat last night who gave me the number to call this morning because this office was closed. He also made that process so easy.

Overall experience with Asurion it’s been great. Yes I would recommend this great service to all my family and friends so they get this great service and great customer support. Me and my wife are very excited with the service we have been provided with.. For sure we will continue with this service with great deal and pride.

Purchased a dehumidifier a year ago and worked great then suddenly just stopped working. Luckily I purchased the Asurion Protection Plan on the unit when I made the purchase and I’m glad I did. They are refunding the purchase price of the unit and there were no hassles, just great customer service!

My exercise bike stopped functioning, resetting in the middle of workouts. I had purchased a 2 year protection plan through Asurion via Amazon. Asurion helped me quickly file a claim about the faulty equipment, and now I'll have a working bike again in no time! Grateful for the help and speed of assistance!

My washer broke down, I called Asurion, it took 1 week from applying to payment, I consider that fast. Thank you. I would recommend a protection plan for all major appliances. I have had problems with many appliances in the past and paid out a lot of money, it is worth the peace of mind.

To customer service over the phone to customer service in the store when I drop off. I've literally had your Chino Hills team help me calm down when I started having a panic attack because I thought I lost all my saved work from 15 years ago to today. But you guys saved it. Always a smooth process. I would honestly pay few hundred for this service but you guys are doing it for 25$! You guys truly are one of a kind. I would love to see how you guys grow in the years to come.

The guy was really helpful. Very satisfied. Thank you. I will definitely use them again for other orders. Very happy, very satisfied/ He was a gentleman. I have really nothing more to say but the guy was really helpful. I would definitely recommend everybody to use it. Please help. I don’t know how to say.

Yes!! I have recommended friends. I have 3+ different account with you guys and never have a problem with a claim. Amazon-Directv-Fios-Verizon.. You can file your claim right online or call to talk to customer service... The agent is nice and walk you thru the steps if you don't know.. EASY PEASY!!!!

Great job and precise time for repair! Great tech. We call, they respond it and order the part. Refrigerator part was sent to our address by UPS. Next day, the local tech call us and we made the appointment for him to repair and installed part we got the date before. We are happy with our LG refrigerator.

I purchased an Asurion protection plan for my tv box, and my overall experience has been quite positive. The process to file a claim was remarkably straightforward. The plan provided comprehensive coverage, which gave me peace of mind in case of accidental damage. I'm satisfied with the Asurion plan and would consider purchasing it again in the future due to their efficient service and reliable. I recommend everyone to use protection plan with asurion.

Pressure washer seized and is permanently stuck on the hose. Filed a claim and instantly got approved. Best warranty company hands down. Will be using them for all electronics and items with many moving parts. I recently purchased them for my surveillance equipments, and smart door lock camera that I know would be taking a heavy usage under the elements.

It was fast and easy to file a claim for our product! I highly recommend anyone to get a protection plan with anything they offer one for. It pays off in the end. It was handled efficiently and expeditiously! They will replace or fix whatever is broken with no extra cost.

I am extremely pleased with Asurion, I have already had an Apple Macbook repaired, after Apple told me it was "not fixable" and I would have to buy a new one. I am now sending in a Samsung soundbar that began acting funny. After being on the phone with Samsung support, they wanted me to send it to them for diagnosis. I chose to send it to Asurion for repairs. I'm sure Samsung would not be as cost effective as Asurion.

We contacted Asurion for repair of our GE Profile microwave purchased at Home Depot with a 5-yr extended warranty. We called Asurion for help on a Friday afternoon, received a call on Sunday afternoon from their repairman that he could or be here on Monday afternoon. He was courteous, competent, had the replacement part on his truck to restore the turntable function all without drama or any expense to us. Very pleased by such good responsive service!

Love you guys! Filing a claim is so easy and fast. Customer service is top notch and always so helpful. I’ve been dealing with you guys for years with my cellphones. Never had any issues and shipping was super fast and reliable. I would recommend every put an extended warranty on their items when purchasing! Thanks!

Asurion quickly resolved my issue in a very respectful and stress free telephone call while dealing with my situation. They resolved my problem with a full refund and never gave me any difficulties throughout our conversation. I couldn't believe how comfortable and supportive the representative was during the conversation. I got a cheque in the mail for a full refund a week later. I certainly recommend them and will definitely be using them from now own.

This was a very efficient claim process. The claims person I spoke with was polite and clearly told me what to expect. The directions I received were easy to follow and I quickly accomplished the claim directions. I am very pleased that I purchased this product, and I would highly recommend Asurion coverage to a friend.

Fast, easy, hassle free claim submission. Very user friendly and clear instructions. You do not have to call anyone and wait for customer service of fill out a bunch of paperwork which makes it nice. Hoping the replacement, repair or credit to purchase a replacement is as easy and quick since it's for my grandson.

Being a single mom, it is extremely expensive to replace electronics. So, I made the sacrifice for the membership with a Asurion home coverage. When my laptop screen broke it was so easy to file a claim and ship it off as soon as I had the money for the deductible.

Asurion made easy the warranty process.. In a minute the issue was resolved and the warranty I purchased was granted. Extremely satisfied, my confidence and experience with Asurion was top notch in its customer service!!! I will continue to purchase Asurion through Amazon. I have always found Amazon to provide excellent provisions to ensure all my purchases are covered through A-Z or through a sponsored retailer. Thank You Asurion and Amazon. :)

Extremely easy to file an electronic claim. This has been the fourth time we’ve used the service in the past year and we have always received excellent customer service in all phases: from filing the claim to receiving updates on the status of the claim. We have told others about your service.

I was very pleased with how quickly my claim was taken care of and the ease of filing. I filled out the form and was immediately advised of approval for replacement. I was given 5 solid choices to replace my television. The delivery times quoted were fast. The process could not have been easier.

The gentlemen who help me with my issue was super helpful, kind, caring, I appreciate his time and his work. He made sure to make me a happy customer immediately due to the multiple denial of may claims. Awesome customer service all the way around. Please let him know that he is very appreciated overall

It was very easy to file a claim and i was impressed. I will surely let friends and family know about this service. I just couldn't believe how easy the company made it for me. I'm telling all my employees about it now. I refused the service twice but decided to get it the third time and happy I did.

I have used this protection plan and every time the response is above my expectations. They are professional, consistent in good and fast service. 100% worry free. Best value for your money, I highly recommend it. Their website is a user friendly, very easy to place a claim and as I mentioned the response is fast and efficient always.

I’m sure everyone involved in trying to get my guitar amplifier fixed, worked hard, but I was left with a unsure feeling that it was going to lose translation by the time the amp got to a technician.. The CHAT part of the company seems unable to check with the PHONE operator’s notes and vice versa. Hours was spent on communication, I was doubtful on a good outcome. I was finally able to get it mostly resolved but it was not an easy experience.

The only mistake was I wasn't offered a E card to start with. Also the check did not have my complete address on it but it did get to me. However the representatives were very helpful and were able to clear up the issue for me. Also I was able on three occasions to get through almost instantly and in today's world that is something. I would recommend the warranty to anyone especially as it is extremely reasonable in price. They almost give it to you. It's that cheap to purchase. You cannot lose.

The process from start to finish was fast and easy. Just send in your photos and in just two days the claim was processed. If you have kids like me this plan is fantastic and very affordable. I really appreciate a protection plan that covers so much. I highly recommend.

This company made a difficult job easy. I never thought that I would have to use the warranty for my karaoke machine. I do purchase warranties from Amazon quite frequently even for my gift items. Now I feel secure. I will definitely continue to purchase, although this is my first claim ever.

This was great. I am glad I finally got this insurance and I was not going to call because I thought it was just something that would give me the run-a-round like every other insurance but this was fast and easy. And now I’m getting a new TV. I finally got something good.

Filing a claim is stupid simple. I cannot over, simplify it more than that. I explained my issue in a couple of words, I was given a choice between dropping it off, or having UPS pick it up. Let’s hope transit time is just as quick as the claim. All I have to do now is wait for the email with the shipping label and head on over to the UPS store. I believe this option to be better as I don’t have to worry about my boxing abilities.

So far with all of my products that I have had with Asurion have been handled without any problems. I have had claims for tablets with my grandchildren and they honor them without questions with them all. We all know how toddlers can be with electronics. They are extremely rough and they take a beating.

Our TV just stopped working one day unexpectedly. I filed my claim with the Asirion. It took less than 10 minutes and now I have a new TV coming my way soon. I would recommend Asurion to cover all your home product needs. They are there when you need them. Thank you for Asurion!

In the month of October 2023, on Directv Asurion protection Plans there are basically 3. The higher you go from Plan A to B, B includes A. And C includes A, B. On the bottom of the brochure it states what it will not cover including images what it will cover. I was told by a few different representatives C Plan will cover "Damaged" Televisions including laptops tablets screens. Nowhere does it said, "only internal damages to televisions." I filed a claim and it was denied and I spoke with a manager named Matthew who then tried to direct me to an URL site outside of Directv for more terms.

Very professional and helpful. Excellent service. Very fast and easy to communicate. I am very thankful for the service. I highly recommend for everyone. And, the price is responsible. Again it is a great service that is worthy enough. Especially for those who have kids and family it is helpful to get quick help. Thank you.

My experience with Asurion was excellent. Our product stopped working, I did troubleshooting and when that did not work, I filed a claim and was told we would receive the value of what we paid so we can replace. It was worth it to buy the coverage. Will definitely buy coverage on eligible products from now on.

It took a kind of a while to get things accomplish, outside of that the experience was not so bad. We appreciate the time and effort we received from the person that we talked to. When something is being changed on someone account they should be informed that it is taking place.

They stayed on the problems until it got fixed. They are precise, dedicated. They eventually fixed the problems. Customer care was helpful in troubleshooting. Would definitely recommend them anytime. They will order the parts at no extra cost to the customer. The parts arrived on time and the tech came out and had it installed.

We purchased a computer for our granddaughter along with the warranty. Asurion has been awesome with their customer service and their techs. Customer service is professional and thorough; with an ample amount of personal care thrown in. The computer was fixed quickly and turn around time was minimal. They are indeed the go-to company for warranty; their actions speak volumes of satisfaction. I recommend them to all my friends and family.

I recently filed a claim through Asurion on my iPhone 15 Pro. It was immediately approved, and I had a new device the following business day. Upon further inspection, they sent me the incorrect device - an iPhone 15 Plus. How this happened was never explained to me, but I called to correct the mistake. I was instructed to return the incorrect device, which was done the same day. I was also instructed to fill out a new claim, an affidavit, and upload my photo ID to get the correct device sent. All 3 were completed the same day as well (Friday).

Received a replacement phone through Asurion/Verizon. Phone was delivered to our home. The phone being replaced (due to damage) was being used at a different location. By one of my children!!! Service was cut off!! UNACCEPTABLE!!! This is one of my CHILDREN'S phones. The delivery person was told that the phone was not available to be activated at the time of delivery. They chose to DEACTIVATE the phone! So my child had no phone for hours...no way to contact them!! I just switched from TMOBILE to VERIZON...going back!

Everyone we talked with about this issue was extremely helpful and nice. They were also reassuring about how great the system works. I really felt their confidence and professionalism in not only my business but also the other customers that came in while I was there and those I dealt with over the phone.

Asurion was great to deal with. The agent I spoke to was very nice. I was emailed a shipping label. I shipped the product and they sent me a cheque. The entire process was very quick and simple! This was my first claim with Asurion. I will definitely buy my protection from them in the future!

Thanks! I would recommend. It was very easy to move through! Thank you! I really don’t know what else to say about how smooth of a transition it was to get things rolling. Good job. If I have any issues anymore, I would look forward to how smooth it was.

I was impressed by the ease of scheduling and the service, so I signed up for their electronics and appliance coverages. I've had coverages in the past and haven't been satisfied, but Asurion is a little different. They have a standard upfront fee for the service call of $99, and then all the parts are covered. I could have saved about $200 on my last issue had I already been signed up.

If what just happened is actually happening, then it's the first time in the history of ever that I'm happy with buying insurance coverage for my product. Within seconds of submitting my claim, I received a notice saying I'm getting a refund for my faulty unit. If I'm wrong, then the online community will hear about it. But if I'm right, there's no other thing to say than wow, that was easy and so far I'm very happy.

Seriously the best thing I’ve paid for. I’ve had two TVs go out on me. If not for this I would have been out over $2k to replace them. Instead I’ve been able to replace them both for a fraction of the price. It’s not just for TVs. It covers most of my high end electronics. I couldn’t imagine not having this coverage. All around Happy!

Great phone service. Understanding people. Very happy with the lady I spoke with. I was acknowledged and totally understood. Thank you for being so kind. Will be patient as I wait for information about my iPad. I definitely depend on my iPad as I lost my computer because it was so old.

I called to cancel my service. Thanks to Harry I made the decidon to keep the service. He was interested in saving my subriction and help with my problems. Thanks Harry. I had some claims that he wae able to provide some help in those claims being taken care of. Thanks Harry

Had to use the protection plan on my computer chair. Very easy to use! Love the chair and will get another one. I always get their plan as they are great to deal with! Very fast return. I have gotten other chairs but this is the best so far!! Thank you.

Need to upgrade on how to retrieve the paper claim form because I didn’t have a home printer and you have to go to FedEx copies building and they charge a $10 hold on your card for one piece of paper. That’s the only problem. Other than that this team was very excellent and professional, Very helpful. I can thank you on 1000 times for making me happy today but God is first LOL so thank you Jesus.

Very easy to file a claim. Technology is very hard for me and was great for me to use. Simply instructions, very thankful for your ease of filling a claim for people like myself and hope your claim forms stay this simple. I'm very pleased with your website and so blessed I purchased your service for my lawnmower.

This protection plan is very affordable, & best thing is when you purchase your product you immediately can add Asurion protection plan in 1 step. NO HASSLE. Claim replacement or repair process is very fast. Not days or weeks. If you make purchase that need insurance this is best one to use ASURION.

Thanks for having Asurion coverage. I was able to file a claim, took longer than expected but I’m still a happy customer. After a week waiting on the TV which never came I’m able to go into BestBuy and pick an television that I think I’m really gonna like. Again thanks Asurion for making it happen.

Yes I will be recommending you guys to family and friends. This was the best decision I've made. I will no longer be buying insurance in the store. Will keep Asurion from now on thank you for making this process so easy for me to have my TV replaced if could give a 10 star I would.

Our security camera started failing last week. We noticed that the lens are faulty because we could hardly see anything on the screen, picture and video were hazy. No matter how much we cleaned the lens, it made no difference. Thank goodness that we signed up with Asurion warranty. Filing the claim as easy as 1-2-3. Filled up questionnaire online and once I clicked SUBMIT, I got a text message right away saying that they are reimbursing us the full amount.

I am always pretty skeptical when it comes to purchasing the warranty-type package on these sunglasses but they are replacing my broken glasses without a fuss. I Appreciate them replacing my damaged ones. I would highly recommend purchasing this product protection for any product. You will not regret it.

I called Asurion to see if my defective product was still covered and was extremely happy to learn that it still was. The Asurion representative was very professional and helpful & made the whole return experience a pleasant one. I will definitely continue to consider adding this extra insurance for the higher priced items I purchase and will recommend that my family and friends do the same. Thank you Asurion.

I have had a great experience with this service. Although some of the refurbish things are not one hundred percent and need to be replaced a second time, they replace what is broken. For a busy lifestyle, to be able to send in broken items and receive replacements without having to go somewhere is fantastic. I highly recommend.

The process was very easy and quick. The only negative is that you have to ship your laptop to them and do without it and not know whether you are getting it or a replacement back. Otherwise they were easy to talk to and they made notes and tested everything and it was shipped back within 2 weeks.

I purchased a phone through AT&T. I chose to have it delivered by an Asurion “expert” to my office and would set up my phone for me. I received a confirmation email saying that my phone would be delivered on a Friday. My delivery window was 10 AM to noon. At 12:30 no one had called so I contacted Asurion. I was told that no one would be delivering my phone that day, and that it would need to be rescheduled. The customer service rep told me he would contact me on Monday to verify my new appointment date of Tuesday between 12 PM and 2 PM. He also said a supervisor would return my call. That Sunday a supervisor called and guarantee that my phone would be delivered as scheduled.

Very quick process, very easy! They have helped me with my phones and a few devices for my house now as well. When things stop working they are right there with a replacement! Would recommend to all my friends and family! Shipping on the devices have came fast to get us back up and running in no time.

Asurion is great and my home protection plan through AT&T has been awesome! My TV messed up and they replaced it. They’ve mounted 3 of my TVs and did great! I would definitely recommend Asurion's plans because they have been very helpful and did a great job when I needed them!

Laptop screen was black in right hand bottom corner, and the rest of the screen was white with yellow lines. I use insurance and it was repaired and returned quickly. I would recommend to anyone that is making and expensive purchase, like a laptop, to purchase the insurance protection plan.

Warranty repair under Costco extended warranty. Service was prompt professional and courteous. Repair man came with multiple parts so repair was performed in one visit. Would highly recommend the warranty to any Costco member. Repair was for a 70” LG tv. Screen is working and hopefully lasts a few more years.

I’m happy to be able to get my MacBook Pro fixed for just a $100 deductible! That’s the best price around and I’m so relieved! Everyone else said that repairing my 15” MacBook Pro would run me at least $700. I’m telling everyone to get Asurion to make sure all of their devices are covered! It’s awesome!

Without a doubt, Asurion has exceeded my expectation, in a short timely manner! The form was easy to fill out and submit, I received a response shortly thereafter, the technician was not able to repair my T.V. So Asurion sent me a check for the full amount of my purchase.

Totally worth it. I got the blue screen of death and my laptop was dead. I didn't think it was fixable but I called them and they had me send it to them with a postage paid label and sent it back about a week later fixed. I'm so glad.

Very smooth and easy return. From start to finish it took all of 1 minute. I did it all online. The interaction was flawless and there is no need for any improvement that I saw. This is the way all return should be. I could not think of anything they could do to streamline the process as this was about as easy as it could be.

Very easy to file this claim. No problem at all. Pleased with service so far. They are shipping me a new television. Hope the shipping is as great as the service! Extremely pleased that I have this service. Didn’t realize that I had it until today. What a pleasant surprise! Will definitely tell others about this service.

For the Attention of Mr. Desmond **. My daughter, Jane, and my self, were very fortunate to have Ms. Dawn ** taking us through the entire process. I now quote what Jane had mentioned to Dawn in a previous email, dated October 10th. "Your professionalism, efficiency, attention and kindness are greatly appreciated, and I would love to provide any feedback to your team internally."..

Easy to use. Site is easy to navigate. Will always use insurance with this company on all purchases. It is security well worth the price. Would recommend to all. Good value for the price. Devices are so complex these days. It is good to have warranty in place. At this price makes purchases less stressed.

Easy to process claim, seemingly comparable replacement. Hoping TV that comes is worth the money I pay out every month plus $99 additional charge. Very easy process once found website. Was hoping there was a easy link the my verizon app but could not find it.

Customer Service on a scale 1-10, 10 being greatest. I give score of 10. Dennis displayed great customer service and was very knowledgeable in the process to help us. Thank you for all your help and efforts. I'm happy I chose 2 years ago to sign up for the home protection. It truly came in handy. I'm going to share this experience with all my family and friends.

Cricket uses Asurion for their warranty program. Asurion does give you choice as to what phone they send you to replace your broken phone. They send the phones that don't sell. It never matches the quality of your original phone. As a senior citizen the phone they send me has very tiny letters and keys and certainly does work for a senior citizen. The small letter makes anything difficult. The phone they send me is very smooth and easily from old hands. My just my opinion but even young people say the same thing when I hand them the phone. The small type and screen is totally inconvenient for senior citizens. Asurion should hire a senior citizen consultant to better understand what seniors need. The replacement is a terrible replacement. I have been with Cricket for a decade and got shafted by their insurance program.

Great job. Easily done. The only thing Asurion charged me 108. I did not think I had to pay anything to get this. But not bad at all. Easy to place claim and order tv. Can wait to get our new tv. It should be here soon I hope. You guys are pretty quick. Didn't expect email to arrive so quickly. The claims lady was cool too. She helped me a lot.