Asurion Reviews

Easy to use. Site is easy to navigate. Will always use insurance with this company on all purchases. It is security well worth the price. Would recommend to all. Good value for the price. Devices are so complex these days. It is good to have warranty in place. At this price makes purchases less stressed.

Easy to process claim, seemingly comparable replacement. Hoping TV that comes is worth the money I pay out every month plus $99 additional charge. Very easy process once found website. Was hoping there was a easy link the my verizon app but could not find it.

Customer Service on a scale 1-10, 10 being greatest. I give score of 10. Dennis displayed great customer service and was very knowledgeable in the process to help us. Thank you for all your help and efforts. I'm happy I chose 2 years ago to sign up for the home protection. It truly came in handy. I'm going to share this experience with all my family and friends.

Cricket uses Asurion for their warranty program. Asurion does give you choice as to what phone they send you to replace your broken phone. They send the phones that don't sell. It never matches the quality of your original phone. As a senior citizen the phone they send me has very tiny letters and keys and certainly does work for a senior citizen. The small letter makes anything difficult. The phone they send me is very smooth and easily from old hands. My just my opinion but even young people say the same thing when I hand them the phone. The small type and screen is totally inconvenient for senior citizens. Asurion should hire a senior citizen consultant to better understand what seniors need. The replacement is a terrible replacement. I have been with Cricket for a decade and got shafted by their insurance program.

Great job. Easily done. The only thing Asurion charged me 108. I did not think I had to pay anything to get this. But not bad at all. Easy to place claim and order tv. Can wait to get our new tv. It should be here soon I hope. You guys are pretty quick. Didn't expect email to arrive so quickly. The claims lady was cool too. She helped me a lot.

Technician Don ** arrived as scheduled. Very professional and friendly. He quickly diagnosed the problem, removed and replaced damaged parts and had the fridge up and running in no time. Great job. Asurion appliance plan is well worth the cost to ensure your appliances remain in good operating condition. I will definitely renew when current plan expires.

Filing the claim is very easy, work on MacBook Pro is yet to be done. And I will take the MacBook Pro into Ubreakifix today. My Repair on my iPhone 7 went very well and I am extremely pleased with how that glass repair was taken care of so quickly and efficiently.

Fast and easy. Just went to my Amazon shopping history. Selected my item and the warranty option was right there. Didn't have to be looking for emails or papers. Very convenient shipping label also included. It helps when you buy so many electronics. Hopefully they will respond soon. That will make it a perfect process.

Was skeptical when I signed up but they followed through on everything. It was very easy to use and the results were above and beyond what I expected. I would recommend them to anyone and everyone as they do exactly what they say. I paid the $99 and they replaced my lighting bolted tv. Shipped it right to my door and they covered the shipping too.

The repair process was the quickest and easiest process I have experienced. Asurion provided initial steps and updates throughout the process Asurion accurately provided the necessary steps to complete the process. I would highly recommend anyone purchasing electronic devices to take advantage of the insurance. You will not be disappointed.

Prompt and professional response honoring our protection plan. Within a few hours of making claim on a Saturday, a convenient appointment was scheduled. Repairman was prompt and replaced the control panel. A few days later the same issue occurred and he returned to correct a loose electrical wire. Very impressive service.

The technician was very courteous, he was well-kept in his appearance, and he respected my home. The technician also educated me about the repair process. He also advise me on how I should/could I take better care of the product. I loved that he expressed genuine concern which is rare these days!

Asurion is a great insurance on any appliance in your home. I highly recommend their service. You won't be disappointed if something happens to your appliances. I call in about something wrong with my television. Called them in. It’s being delivered by this Friday. Speedy. I love them. Couple of questions. Try ok pictures of my Id. Paid my deductible and it was on the way.

I've had a great experience every time I needed to use this service. Easy and simple to file a claim. It doesn't take too much time. I recommend this service to everyone and look forward to using every time I can. It is inexpensive and helps without having to drop off and/or pick up anything so far from what I have used it for.

I've needed to use the Asurion protection plans for several items. Unfortunately, I've found that some of my electronic purchases don't last more than a year with normal use, so the very small price I pay for the protection plans have been well worth it. I highly recommend purchasing a plan!

My Cub Cadet lawn tractor was misbehaving, and was almost at the end of the extended warranty period. I had it repaired, while the repair shop and Asurion handled the claim. I literally had to do nothing but tell the repair shop about the warranty. The entire repair was covered, and it literally could not have been easier. Thank you, Asurion!

This has to be by far the best warranty I have ever had. They cover everything that they claim they cover. They make it so easy to file a claim and the turn around time is fantastic, a week and I had my remote back. Fixed as if it was brand new. Customer service is easy to talk to, they actually help you instead of the run around until you're so frustrated you hand up. 5 star all day.

The company that serviced me was Home Fusions. Very knowledgeable. He also was prompt and friendly. He was very patient and understanding. Robert with Home Fusion was awesome! ⭐️⭐️⭐️⭐️⭐️ I need a couple more TVs hung and I sure hope they send Robert back again. Asurion is great for having this type of program. It saves a lot of money as well as guarantees your investments.

Mohammed was so pleasant to work with. The customer service was extremely exceptional. I am very happy with the outcome. The entire process went very smooth and I was grateful to have a customer service rep like Mohammed. Thank you so much for making my experience with Asurion very easy going.

My first time. So far so good. I will wait to get back my computer from the repair shop. The process was fairly easy not too long. The representatives were very professional when I had a little problem, then I called the customer service line. I didn't have to wait on hold too long. They knew exactly how to help me with my problem. They made it very easy since this was my first time. I would give my experience a 10. I would definitely recommend Asurion.

The online user friendly experience made it extremely easy to file a claim! It literally took less than 5 minutes. All I had to do was enter the make and model, describe my issue, claim was immediately approved, pay my deductible and select my replacement equipment. Simple, fast and convenient!

My headphone broke, I called in and they open a claim, sent me a pre-paid mailer to send it back, once they received it, they issue a check for the amount minus the taxes, I'm not sure if this is their policy or Amazon. But the process was very easy, and I will definitely buy coverage from Asurion again.

My Acer Nitro 5 gaming laptop would not stay on. The rep advised me to reset the battery. There was no reset option. I sent it in. They couldn't fix it. They deposited a claim reimbursement check. I was able to purchase me a new gaming laptop. Not an Acer but a MSI gaming laptop. Overall I am happy that it wasn't where they couldn't fix it and I had to come up with all the money to purchase a new one. Thank you!

Wow! So very easy! Unlike the ** hoops I've had to jump through to return a broken product from Wayfair--this company has made the return simple and easy! No need for photos to prove I'm not filing a fraudulent claim. No need for long drawn out phone calls or emails to describe what happened to the product. I'm sticking w Amazon and their insurance company! I will continue to shop at Amazon and use their protection plan....

I used Asurion to purchase a warranty on a small PC purchased thru AMAZON. I reached out to them, utilized their service for the 1st time today. Reason being, the PC stopped working. It actually stopped working some time ago, initially I was in communication with the manufacturer of the product, however communication stopped for some unforeseen reason. Which then put me in the 'time frame' to be able to use Asurion for resolution to the issue at hand [as the manuf. warranty had ran out a week or two ago]. To which, I then I turned to Asurion today to resolve our issue, the moment I finished answering the last of their questions, my problem had already been resolved, texts were coming with the next steps, etc. stating - refund on the way!

This was my first experience with Asurion through Staples and, I was very pleased with the result of fixing my laptop computer. Also, how quickly it was done and returned to me. I was glad that I purchased the protection plan. You just never know what can happen. Thank you for your service.

I was very pleased with the response I received from Asurion. It was a quick and easy process. I'm also pleased that I got the warranty insurance in the first place, I normally don't. The whole process took me about 2 minutes. I just had to upload the pictures and within a couple of hours I received the coupon to purchase another chair. I highly recommend this warranty service to anyone because it is totally worth it.

I was pleasantly surprised by how smoothly the process went. Asurion's team was incredibly efficient and responsive. They guided me through the claims process with ease, and I received my replacement TV in a timely manner, which was a huge relief. I'm genuinely impressed with the level of service I received from Asurion, and I would highly recommend their services to anyone in need of device protection or support. Thank you, Asurion, for your prompt and professional assistance!

The software was very easy to use. It only took a few minutes. I only buy insurance if I think that the item will wear out. I filed for a shoulder bag because the fabric might not wear well. It was a good thing I did. After over a year the shoulder bag developed several holes on the bottom of the bag. It was normal wear and tear from using the bag all the time. I wish that whoever made the bag had added some kind of reinforced strong material to the bottom of that bag so the bottom of the bag would not have developed several holes on the bottom. It was my very favorite shoulder bag to use.

So far no complaints. I Have gotten two TVs and a game system fixed and or replaced. I'm so far has been very helpful. I would like to recommend to all my family. As long as they don't have to deal with that form. Every single time they file a claim.

I purchased a furniture protection plan from Asurion. I did not anticipate having to use, however, I did. They made it extremely easy to resolve my issue. The process was hassle free, and I did not have to jump through hoops. I truly appreciate this and would highly recommend to anyone.

Easy process. Canopy broke so I had to find my receipt. Once I found the receipt it took about 10 minutes to process the claim. Once I processed the claim it states that I should get a check back for the item. I would definitely recommend this insurance whenever you could buy it. It’s definitely worth every penny.

I was very pleased with the service that I received. It was quick and easy. I’m a highly satisfied customer. I would refer you all to my family and friends. The best service ever. Keep up the good work. Every time I buy electronics I will buy your insurance. You deserve more than five stars!

This is the 2nd time this month it has took me over 6 days to receive a replacement device. Started a claim the 25 of September. October 1st now and no sign of a phone being sent, keeps telling me it's on backorder. Used to be so much better years ago.

I purchased a DJI Mini Pro 3 and am EXTREMELY GRATEFUL for the insurance. Being a beginner you would be stupid not to purchase a protection plan. The website is easy to navigate. How to return your product instructions are clear and easy to understand. Once shipped the service time is excellent. I DEFINITELY RECOMMEND!

It was super easy to file claims and get results. Their customer service is very helpful through the entire process. They are thorough in going over what is covered in your policy too. I highly recommend this company to protect your electronic equipment. They really came through for me. I'm going to keep my subscription plan. They helped me replace my favorite computer mouse.

This is how a warranty company should be! The two employees I interacted with (CSR on the phone and the repairman) were so friendly and professional! My initial call for service was answered immediately and the technician was very communicative via phone/text as soon as he received the order until the repair was made. I have had other experiences with other warranty companies and they could definitely take a page from this company on how to conduct customer service. Well done!

Refrigerator being serviced - I had excellent service. My provider was Tri-City. They came out, repaired my refrigerator. The technician Todd went above and beyond. Excellent customer service, friendly, explained the problem and what he was doing to resolve it. Tri-City has excellent technicians. They’re very friendly and courteous. They go above and beyond to do the repair.

This is my first time using Asurion and I would like to say that I am overjoyed with the claims process. From the time I opened the claim to the time I was able to choose my replacement it took less than 2 days. I am now waiting for my replacement television and the whole process was very easily done via email and text messaging after I called in and spoke to a representative. For some reason when first starting the claim process I was having trouble getting the confirmation code via email or text so I don't blame Asurion for that. I kinda blame the network. But it all worked out.

Insured solar tiki lights and after a few months they did not remain on as long as advertised. Submitted claim which was very easy and received reimbursement almost immediately. Will probably use the reimbursement to buy another set of lights because I really do like them. Great service and will surely use in the future.

Was extremely happy with Asurion. Within 24 hours of receiving my computer for repairs they issued a credit towards a new computer. Very satisfied with their response. My grandson also had a positive experience. He received the entire cost of his unrepairable printer. Will definitely continue to insure with Asurion when offered on computer or printer purchases.

I've been buying Asurion for products on Amazon for at least 5 years. I've never actually had to file a claim until today. You always just assume that when you have the problem that the company that insures it's going to be there for you but that is actually not always the case. So when I had to click the button to file a claim today I didn't know what was going to happen. It literally took about 30 seconds or less and everything's taken care of. This is the way appliance insurance should work. Great job!

This Verizon Home Protect service has been a lifesaver in a lot of cases. We have had to use it for a few devices. There hasn't been a disappointment or a letdown. Our elder 2 daughters have needed their very expensive laptops replaced and Asurion did an excellent and timely job with fixing or replacing them! Thanks!

Overall I am very pleased and impressed with the service I received for addressing my TV problem. While it took me some time to complete the on-line claim form, once the form was accepted I received a response within 24 hrs which included a list of 5 similar or slightly better TVs to choose from. The TV is suppose to be delivered in just 2 days.

It is a very easy site to use. It takes you through everything step by step. I would have to advise every single one of you to consider purchasing the protection plan offer by Asurion. It can possibly save you tons of money. I recommend this for everyone! I get it for just about anything I buy.

You all are so awesome. I can't thank you enough for everything that you all do but thank you. My iPad was broken and you did an amazing job. I was so pleased when I got it back that I told all my friends about what happened. I will always use you guys and tell everyone about how amazing you all are.

My TV and laptop broke down at the time, so I reached out to them for the repairs, and in no time they took care of the problem, was very happy that I had home tech protection plan coverage. Exceptional service and super friendly and professional customer service, thank you for your support and for resolving my issues!!

The technician the I had was very honest about what he was going to do that the other technician’s did not do. This was like the third or fourth call that I put in to get the issue resolved. Not one of them ever solved the problem. UNTIL my last tech. So far so good on the problem being resolved. Very satisfied.

I did know that was so easy to do. Thanks Verizon for your help. I been them since 2005. I love them. No other phone service it Verizon. Other service want me to go to them but say no thanks for me Asurion. Have a blessed day.

I love this resource. Whenever something goes wrong with my electronics I simply submit the problem and I get a replacement. I have used this insurance now for a few years and I am very satisfied. This is amazing! So far I have replaced 3 TVs, a JBL speaker, iPad, and a laptop.

We were happy with the overall outcome, but there needs to be better communication between your customer service reps. One customer service representative didn’t know what the other one was doing and that prolong the outcome. The process was redundant and the customer service representatives continually forward and or transfer the call to someone else, that unfortunately didn’t know what they were doing. I would not at all consider this good customer service.

I absolutely love it. It is easy to use and very user friendly. I would definitely refer this to a friend or coworker or to anybody who would ask me about it. I am so happy to be a customer. I have already recommend this to family and friends. I want to say thank you and have a great day.

We bought a warranty on our refrigerator at the Home Depot. I am glad we did. We have had the Ice maker stop working and freezing up they have repaired and replaced it 4 times. Every time they responded quickly and without any problems. I would highly recommend getting a warranty at Home Depot.

Everything that was done and was very easy. As long as you have a sign in and password it's worry free. Never would have thought my tvs would have had something happen to them out of nowhere but the good thing is to having Asurion to cover them is a relief. Thank you.

Great company! Asurion is great for home warranty and cell phones as well. I highly recommend the insurance. The cost is nothing compared to the value it offer. The repair time for both my cell and electronics equipment is exceptional. When I had my phone repaired it took them 2 hours to get it fixed and the product exchange for my smart TV is shorter than I have had with other products in the past, 5 to 7 business.

I purchased a stick vacuum almost 2 years ago. My vacuum stopped charging after about 20 months and they refunded my purchase price within minutes. Simple and easy process to file claim. Will definitely purchase again! Can’t say enough to recommend! Will purchase another vacuum and definitely get the Asurion warranty! Highly recommend the Asurion warranty product! I’ll be using it for any appliance I purchase in the future!

Was prompt and knew right away what the problem was. Took dryer apart and went straight to problem. He showed me also what the problem was. He put dryer back together and turned it back on to test it to make sure it was working properly. Was very knowledgeable and knew exactly what the problem was.

We have had many Tech persons come to our house to set up (Routers, WIFI, Apps for Household appliances and TVs) and BY FAR the ASURION TECH, "WILL" was the best! We hope in the future this will continue to be the reality! We definitely can use the HELP.. WE WOULD DEFINITELY RECOMMEND ASURION'S SERVICE TO FAMILY & FRIENDS.

Easy smooth service, couldn't be better! I like the way my claim was handled and would recommend them to anyone I know. Thank you Asurion for being there for me! Service with a smile I am sure. I am certain the customers come first with Asurion and they always come first.

I’m glad I had this home protection plan with Asurion. My son’s Apple AirPods accidentally broke. Having asurion home protection plan I was able to file a claim for my son’s apple EarPods, without having to break the bank to replace his EarPods and pay full price to replace them.

Absolutely will recommend Home+ to everyone I know. 100000% worth the money. If you have kids and iPads then you know the cost to replace is insane, the cost alone is worth it. The whole process was extremely easy. Communication could have been a little more prompt but I am satisfied nonetheless.

The refund experience when something is wrong with a product is hassle-free requiring you to simply identify product type, exact brand and original purchase price excluding tax along with a brief description of the trouble in 250 characters or less along with photo of problem if possible. Prepaid return labels are sent to your email address on file for you to print. Refund credit is promptly deposited back in your Amazon account.

Well worth the extra payment because the process is beyond easy. From the beginning to the end the process was smooth. The check was mailed immediately after I sent in the claim. This was my first time using a warranty on a non-electronic device and I'm committed from here on out.

This was a great experience. This was an Easy process and now I have my new tv on the way. My new tv will arrive shortly. The phone representative was very friendly and helpful. She was able to answer all of my questions fully. I have no regrets for paying for this insurance monthly.

WOW!!! That was very easy! So, the beginning process of making a claim couldn’t be any easier. Let’s hope the repair and return process is just as easy. Thanks Asurion!! I would recommend Asurion for peace of mind! I have all my electronics covered by them as well as my cell phone.

Reasonably easy and efficient claims process with immediate response was experienced. It was better than anticipated! I have traditionally steered away from these extended warranty programs for various reasons but this time, it was a charm. The store team member was good at making me aware of the potential for product breakdown. He was an effective salesman so to speak.

Experience was very easy and quick and didn't take long at all and claim was approve and shipment is on the way. I'm very happy with how it was handled. I called my son to let him know and now he wants to get the plan as well. I would definitely recommend others to use it.

Asurion is easy to use and automatically links to the purchase when purchased from Amazon. I have purchased for electronic toys, phones, etc. and have had several claims handled quickly and easily. Each time with an Amazon gift card which was also easy to use. I will use it again.

My TV stopped working, called to file a claim, after a few questions a decision was made to replace my TV in a few hrs, can't be made at that. They also gave me a few options to pick from which was great. I'm truly pleased and so are the kids.

Removing the back panel he was very experienced and knowledgeable my fridge was not cooling and the ice maker was not performing properly now my ice maker is kicking and my fridge is cooling! One of the best technicians that had worked on my fridge! Very happy! No kick back, no pay. This is my opinion and my experience with my repair! that I witnessed with my own eyes! No incentive! Nothing! This is the honest to God truth!

Technician was very knowledgeable, explaining things I hadn’t realized about the settings. The product itself isn’t exactly intuitive. Also, another repair service evaluated, but because product not giving an error code it is still considered within specs. I think the other repair service is correct. However, I am satisfied with current evaluation, and that I have two more years left on my Asurion warranty.

The company is extremely efficient and the young lady I dealt with was very nice and on point. It would be a no-brainer to continue to use this company. I had my doubts at first how your company could insure this item but they came through with flying colors. I also like the fact that within days of my claim I received an email with my full reimbursement. The fact that you work so closely with a major sports store like Dick's is a huge plus because it allows me easy access to redeem my product.

I am super impress with the technician, he was able and super fast to put my life back in gear! Fixing my machine! Thank you and I am so happy to have bought my insurance with Home Depot, Asurion is great and I recommend it to all my friends, keep up the wonderful work.

Communication is lacking. They don’t follow up on the issue even though they tell you they are on top of it. I think they just don’t care at all. Even escalation to upper management does not improve the situation. During one of the multiple repair service appointments, the technician scratched my door frame but nothing has been done yet to address that either. So now, not only do I have a broken appliance, there’s also damage to my property. Neither of these has been resolved for the past 5 weeks.

Asia, the customer service rep, was amazing. She took her time in assisting me with my claim. She made it painless. She was very professional and polite. I had made a mistake when I filed the claim myself; therefore, the claim was denied. Asia went into the claim, found the error, closed the claim, and contacted technical support for guidance. She also had to refile the claim and she did it willingly.

I would like to thank you for all your support in replacing my television which is a part of my lifeline to an extent being a tv nut .The staff was very friendly, patient, courteous and very informative and speedy with my concerns I really appreciate you all. Yes I would recommend you to a few friends. Again I thank you for you services.

Jay was extremely helpful, very knowledgeable and worked fast in resolving my claim. He was very thorough and repeated to me what I said. That showed me he's a good listener. He also informed me what he was going to do to resolve my issue and approximately how long it would take. Thanks Jay for making this process easy and fast.

GREAT SERVICE They go up and above I was shocked how well they responded quick and fantastic. I would recommend this service to anyone who is looking to care for the products they have or getting in the future. They keep excellent track of your products and make sure you are always getting the best upgrades.

VERY glad I bought the protection plan!! I recommend it for power washers. I would buy the plan for extended protection of covered products again on Amazon when making purchases of electric power washers made in China by Amazon and sold online for home use to wash cars. That's a great thing to do, yeah, no lie.

I received spectacular service from start to finish. They kept me updated on my repair throughout the entire process! They also made aware that parts needed to be ordered, and let me know that they arrived and that they were working on it. It arrived on time as promised. My son was so happy! Amazing job Asurion!

This is a great service. People was with me during all the process. Everybody is kind and ready to help. I recommend this insurance because it cover all your appliances at home. My TV got damage and it was replace for a new one. This is an excellent insurance. This was my first time ever with a home claim. I worked directly by phone and the person that attended me was extremely please with his customer service and response time to all of my question. He took the time to ensure I was understanding throughout the process which I greatly appreciated. His knowledge and respect he showed me throughout the full claim process was amazing. For anyone looking for a great company I highly recommend this company. Overall I definitely give them a 5 star rating.

I am grateful for the professionalism of this company. Very understanding and kind. It was very easy to get answers and feel comfortable with my process. When I was unsure about how and why I needed to fix certain things on my laptop. It was explained to me in a way that I became more comfortable with my decisions.

Paying for a service you expect to get what you pay for, this is the exact opposite. Paying $25 monthly for insurance and when they sent me the phone it was 2 models prior to the model I currently own. To top it off you pay $250 deductible on top of the $25 monthly charge. Well I call back and was on the phone for 31 minutes and then got hung up on, so I call back. Now I am on the phone for 37 minutes and from not being able to speak with a manager to now being passed through 3 different people and hung up on once again.

Yes I would definitely recommend this service to family and friends. I never had such a great experience when having a problem where the person on the phone helping me with process and made it so easy for me to navigate and the answers to my questions were well said and he was quite knowledgeable so I.

The process was very easy to fill out! Yeah thank you for having something go right. All the instructions were there to find exactly what I needed so I could file to replace the part that was broke. Looking forward to a quick resolution and being able to use my mixer again. Thank you for making it easy

Bought 2 invisible fence dog collars with warranties. One of them stopped working about a year and a half into the purchase. Asurion sent me shipping labels to send the old one back, and issues an e-gift card a few days later. I bought another one, and a warranty! Overall very pleased with the warranty, and would definitely recommend it to friends & Family!

We purchase Asurion insurance when we bought an Evaporative Cooler from Home Depot. The warranty was for three years. Well a month before the warranty expiration, the cooler water pump stopped working. We called Asurion to see if we could get it repaired. The Asurion representative was very nice. He said to give him a few days to find a service provider in our area. He asked us to call back if we didn't hear from him in a few days. He also gave us a confirmation number.

Very pleased with quick response from Asurion with their answer to our non-working 16 month old dehumidifier. Now just waiting for the dehumidifier reimbursement, so we can purchase another dehumidifier. We would purchase another warranty from this company. So far, it has been a very satisfactory experience with no hassle.

Great program. I would recommend buying this for all football gloves and for any other sport equipment that you think you child will be using. Kids destroy everything that they use. This program is really easy to work with. And if you every need to file a claim. It only takes a matter of minutes to file and hopefully the refund is as quick as placing a claim. So if you are buying a wearsble product and your are offered this protection plan, I would definitely think about buying this. You will certainly save yourself some money and time with the purchase of this protection offer.

The return was so easy. Downloaded the receipt and submitted along with the gloves! So glad we purchased Asurion insurance! Highly recommend purchasing insurance even though you don’t think you’ll need it! We didn’t purchase it the first time and when the gloves failed, we decided to purchase the insurance!!! Again highly recommend insurance on your purchases.

They did everything they promised to do. Customer service was excellent. They couldn't fix our XBOX and they reimbursed us like they said they would! I also turned in my laptop to get fixed and it was fixed and returned to me right away. Extremely satisfied and very professional on how they handled my situation. I highly recommend Home Protect to everyone.

The claim form was simple and easy to fill out, did not have any problems understanding what was needed to get the claim going - response time once the form was submitted - highly recommend their system so far - will follow up with additional response when the claim is settled - will be sending in the product within the next few days.

Filling out form was easy. Making my choice was quick and explanatory. I will refer a friend about the insurance and how it can save you money. Thank you for the quick response. I look forward to receiving my new TV. I am very happy and satisfied with the service I received at this time.

Repairman was very polite and gave me pointers in keeping my appliance in top working condition. He communicated clearly and accurately so I could follow his directions. He went right to my problem and solved my dilemma. He didn’t have to call for instruments. He arrived during the timeframe.

The tech arrived when he said he would. I received a phone call advising when he would arrive. He explained parts needed, costs. He made an appointment for installation of parts when they arrive. He called on the day of appointment to advise me of arrival time. Showed up promptly. Installed part. And explained when to expect the icemaker to begin to work, and it did. Working beautifully. Thank you.

Very easy. Waiting on product to be delivered if it comes when suppose to I would say this is good service. If all goes well I will definitely keep the service. It was easy. I just called them and did it all over the phone. Only problem I would say is the lady I spoke with was very hard to understand what she was saying due to her accent.

The claims process is almost instantaneous! So easy and worth every penny when an accident occurs! The integration directly into Amazon orders is fantastic. I can’t say enough good things about this plan! If you are buying something for your kids and you have the protection plan option, BUY IT!!!

I would give 5 stars only because I don't know how long it gonna take to resolve my claim. But I think they deserve at least 4.1/2 ⭐ The product itself deserves 5 stars. I have no complaints. Asurion make very good products and they price are very good and Fair

The purchase of this plan has made replacing my electronics a very easy process. It's quick and simple and not expensive at all. This is my second replacement, and both have been quick and simple. I will refer this company to all my relatives because this will help them with all their electronics as well. Thank you Asurion!!!

I can't say enough good things about Asurion. The entire process of getting my computer repaired was completely hassle free. They did a fantastic job of keeping me informed and giving me the assurance my needs were going to be taken care of. Asurion and its people stand behind their warranties and I would not hesitate in the least doing business with them again.

When I arrived at You Break 'em We Fix 'em they were very professional, very informative. Answered all my questions. Every dept. I went through was very helpful, very polite, got right on the claim & handled it. The techs I took my laptop to were very helpful. I will always go through Asurion. Thank you! Best customer service I have ever experienced.

This service is quite helpful and easy to process a claim. I have taken my computer in for performance improvements and it was quick and easy. Also had a repair and the process has moved along smoothly. When I get it back I will update. Would recommend if you and your family have a number of eligible electronic devices.

Two years ago, I lost my phone (actually it went down the portapotty at an event and got lost in the poop!) I reported it as lost...told them the entire story...and Asurion sent me a "new phone" which was absolutely worthless. Spent hours trying to get it to work and it never would. Reported this and they sent me another phone. This one worked. Sent the "worthless phone" back immediately. Now two years later...I get a letter saying I never returned the phone and they are going to charge me $175 in 5 days if it not returned. What? I called and you can't get to talk to anyone. I went to the asurion store and that was also useless. (They had never seen such a crazy piece of paper). I hate asurion and glad that I don't have to use them ever again.

The Asurion protection plans on our Pixel 3s worked perfectly and were just what we needed when our phones failed within two years! All I had to do was make a phone call and the claim was started immediately!! The entire process was easy and we received our checks quickly. I highly recommend Asurion protection plans--we got the Asurion plan on our new phones!!

I am very satisfied with the work you have done for me. I bought a chair from Office Depot. The chair got damaged and you sent a check to replace the chair. I am very happy with the work. I am encouraged to buy another chair from Office Depot including your program.

Except for $ compensation due for outside laundry service, the work done was very good. Clean and timely for the job involved. Overall time involved was delayed due to vacation. If $ compensation is resolved I can say Asurion was able to complete this repair as I expected.

First insurance/warranty company claim process that did not have me pulling out my hair by the end. Their file a claim process is user friendly and very easy to navigate through. I will making sure that any future phone purchases are either backed up, insured and or warrantied through the Asurion company and or its affiliates.

I had a very easy time replacing my TV for the 2nd time. I highly recommend this service. I had fast polite and very professional Asurion associates who were very patient trying to help me. This insurance is highly recommended and is no joke. It's nice to have peace of mind knowing that my electronic devices have good insurance and are protected from mayhem. Thank Asurion....

I cannot believe how easy this was, I really appreciate it.. Amazing... Someone actually did something they said they would. I submitted my claim and within seconds LITERALLY I received approval for the claim full price.. No nonsense, no jumping through hoops. Just sent me a text that they credited me immediately. I will buy the plans again.

Bought a 4 door Samsung Fridge @ Home Depot with an extended warranty from Asurion. The fridge is amazing, with a big screen and everything. But after 2 years of service, the ice maker started to fail. They sent a technician and got it fixed. But since then, the ice maker never got back to its glory. So, Asurion stepped in and refunded the cost of the Fridge entirely!! So I would say, it is definitely worth buying a coverage from Asurion.

I thought it was going to be a problem. This was my first time using the protection plan. I am glad that I did and I didn't have any problems when I had a problem with my phone. Thanks will purchase again. Online application to use the protection plan was easy to understand and follow direction.

The laptop stopped working completely and once they sent the box and it was sent to them for repair it only took 1 week to get it back. I thought that was pretty darn good. My daughter was extremely pleased. I know I will not have to think twice about ever having to take out a Asurion insurance plan out.

I purchased this warranty on Amazon because I knew I was buying furniture leaving it boxed until I moved from Fla. to RI in weeks after. Everything was fine unboxing except one lamp and doing a claim on here was a quick easy breeze. Love it..please trust it! It's amazing to know your things are covered.

Having Home Plus is the best protection ever. The best choice and it actually works. I really wanted to do a cash out instead of receiving the physical tv. Thank you Asurion has the best to offer their customers. It would be the best offer of protection a company has to offer their customers.

It’s hard to tell the quality products online and even then quality control issues get by the best of us. With this protection plan I feel at ease ordering anything from Amazon. Highly recommend if buying a new product or even a product with no reviews. Would definitely purchase again.

Yes. Really easy and fast. I'll be losing a few dollars being the prices to replace have gone up and shipping but it's better than nothing. I will also be buying the extended warranty on the replacement one from Asurion. You have to take out this Warranty on everything that is offered.

Sent in a claim for my son’s damaged Oakleys (hit in the face with a baseball, likely would have been much worse without them) and it was one of the easiest claims I’ve ever filed! So glad we got the protection plan! Sending us a gift certificate for replacement. He’s only had them 3 months!

I love working with you so far. The people are very nice. I would tell my friends and family to get the protection. It is so far the best I have worked with. Your employees are well acknowledged of their products were very friendly and helpful. I would like to thank you very much.

I'm thrilled to share my exceptional experience with Asurion's warranty process. My wife's rolling catalog case, essential for her business, faced issues with failed zippers, broken wheels, and seams coming apart. Asurion's quick response, offering a credit for the case, impressed us. This reinforced our choice of your services. The efficient handling of the claim and your commitment to customer satisfaction have solidified our trust in your brand. Thank you, Asurion, for addressing our needs and standing by your warranty commitment. Your dedication has won us over as loyal supporters.

This was my second time to use my Asurion plan. It was used on two different products. Both times the process has been so easy and has taken less than 10min. No hassles, or multiple times going back and forth on resetting or unplugging etc. I always add the Asurion plan on my purchases now, just in case. Life happens and this has been well worth the extra money.

I keep getting an error message when I click on my Ecredit. Please help. There is no helpline nor a phone number to get help. What good is eCredit if you keep getting the same error message: error 403 forbidden. I want my protection plan refund that I bought by credit card. Either send me a cheque or credit my credit card. ASAP!!

Effortless way to file a claim. Simplicity to the max. I thought I was going to need to take images and all sorts of stuff to file this claim, nope. No jumping through hoops here. Make sure to get your Asurion coverage next time you make a purchase. GREAT SERVICE!

I definitely would recommend getting your coverage on all your item. First time using our fishing pole and tip snapped off! Was refunded within 24-72 hrs! Easy to do also! Definitely will use again for all my purchases. The firm is so easy to use. All you need is what happen to product, price, purchase date. Response is immediate.

Reported that my watch had stopped working and would no longer take a charge. The face of the watch has gone completely dark. I was told to send it back. This was good news. I purchased the Asurion coverage at the same time that I purchased the watch. I am pleased that the coverage for the watch will be honored.

Very satisfied with the service. I have had Asurion for a long time and I will always use them. They have always been great when putting in a claim. I have the Verizon home device protection for all of my computers and TV's and one just went out. They are replacing the same one I have and quick shipping too. Thanks Asurion. You have a loyal customer for life.

Great service, easy and life-saving, my tv died and thanks to this amazing service my tv is back and better than ever. I recommend you don't want to pass this by in this time and era and not to mention. The repair team rocks... fast smart and patient, thanks for all the hard work.

Thank you ever so much, for a seamless reimbursement process. I didn't expect it to go so well and because I will always make sure that insurance is purchased for every item that I buy through Amazon. Now will this be a credit or full reimbursement to the card which purchased the item? Thank you.

I am so pleased with the service that I received from Asurion. The process was very easy and it wasn't complicated at all. The representative was very professional and knowledgeable and patient, which made the process go quickly and easy. There were no surprises, they did exactly as they said they would. I would refer all my friends and family to Asurion.

So I have a lot of tech in my home, from smart devices to audio and video devices, very tech savvy and love my tech. Decided to get coverage and never needed it until one day an accident came along. I have a Sonos speaker (Bluetooth Speaker) on my kitchen counter, and one day some coffee spilled on it, ugh. But I didn't panic since literally (word. for. word.) on the Asurion Home+ it states "From sudden drops to coffee spills, we protect your Bluetooth speaker from the unexpected breakdown." So I went to file a claim and it turns out that I AM NOT COVERED, which is complete bull...so they decided to reject my claim when it states verbatim what I went through. I escalated to many many levels, and they all rejected the claim, completely useless. Beware, DO NOT BUY THIS COVERAGE.

My technician was excellent. She was patient with me and went step by step in helping me make sure my claim was accurate. I had been calling for 2 days trying to get my claim completed and my technician took her time and listened to me. She was the best, I wish the other technicians would have listened as this last person did. I can’t praise her enough, the others need to be trained by her and watch what she does and take notes to follow her example. She made sure everything went through and was completely done to my satisfaction. She’s truly a CUSTOMER SERVICE CHAMPION. She should be training and management. I don’t give compliments easily but she deserves it.

The man that I spoke with Victor was totally awesome, very patient and help me get through the whole thing without a problem. I will recommend the service to everybody I know, it could not have been any easier. Help me find all the information that I needed to proceed with this claim. It was absolutely perfect. I couldn’t be any happier, thank you, thank you, thank you.

Asurion is the best Insurance ever. They have never failed me. I always take Insurance whenever I can because you never know when it is going to happen and I had 3 issues and They all have been resolved fast and so stress free. They are always there to help 24h. Finally an Insurance that do answer your call and even has a 24h chat from wherever you are on the planet. They are very affordable, professional and helpful. This is the only Insurance that I can really rely on. They are the BEST.

I made a mistake while filing a claim for my TV. My TV kept turning on and off, so I filed a claim thinking that there was some physical damage to the screen. I selected the "physical damage" option and submitted the claim with a picture of my TV. After about a week, I hadn't heard back from Asurion, so I thought my submission hadn't gone through. I checked again and realized that there was no physical damage to the TV at all. The TV had turned off and wouldn't turn back on, but the screen was fine.

Asurion dispatched the local LG service person, and he was able to quickly resolve the issue with our Washer Dryer combo machine. We had the same problem that this same service technician resolved once before so he was prepared to promptly vacuum out the internal lint blockage. The service was covered under the extended warranty program and the clothes are now washed and dried just like the machine was new again.

Repaired the computer in a Great way! Ordered New Hard Drive. Shipped to & from w UPS Overnight with No Charge! Took only 12 days with the order of the new parts. Great company. The $99 two year charge for the warranty saved me big Bucks! I will recommended Asurion to all my friends! Great company.

Bought my son football gloves last season and purchased the protection plan. The gloves tore after pre-season this year. I went online to Asurion with my plan information and went through the steps 1 by 1 and completed the claim. The process was simple and quick. I simply choose my store of purchase and the site walked me through the steps right off my receipt.

Extremely easy to file a claim and response back was immediate. I received a complete refund for the product covered by this warranty. Extremely satisfied with warranty claim and ease of use. I would definitely recommend for any purchases that are available for this warranty service. All my friend will be advised to purchase the warranty.

Claims process was so easy and quick! I highly recommend investing with any electronic devices that you purchase. It was the easiest warranty claim I have ever made. Everything from start to finish took maybe 5 minutes. I really recommend this if you purchase a refurbished item like I did with the Fitbit. I didn’t have to stress about a replacement for my mother in law.

I have used this insurance 3 times in last 4 years and the first time was in 2019. I was so stressed out by the process. From then to now I can honestly say that the service you provide today is impeccable. Thank you for reassuring me that this process work and is valuable to have.

My laptop was sent in for a sound issue as well as ADH. The repair shop apparently fixed the sound (I can't test it since the problem happened randomly), but they ignored the ADH aside from some minor cosmetic work (glued part of the shell together), and listed it under "condition on receiving" rather than "complaint code" like it should have been. So now, thanks to the repair shop's incompetence, I have to send my laptop back in (losing it for another week and a half) so they can finish the repairs that should have been done the first time around.

Easy to use. No hassle claim filing. Took only a few minutes to fill out the form. Form was intuitive which made the process quick and easy to navigate. Simple return process. I Highly recommend their services! We have several policies and it's a great peace of mind knowing how easy it is to get help.

This was the most nicest experience I have ever had. Everything I had to do was very easy to understand. I will be telling all my family and friends about this experience. Thank you to all of you. You all have been a pleasure to work with. You have made my day.

Very satisfying. Thank you for your business. I would recommend anybody to get this service. The customer service was great. Nice doing business with y’all. A five 5 stars for y’all and the representative that help me was very polite and answered all my questions and thank you for your business. I will definitely do business again if I have any more problems.

Your product insurance is better than any other company we have used. Fast! Easy! And a pleasure to deal with. Well worth the price of the policy and will only use your company for all products when available. Thank you for doing what you promised and the professional handling of our claim!

The tech was very friendly and professional. He made the job look easy and was very helpful explaining the device to us. The service tech came in ready to get the job done and was very gentle with the materials. The job was over and done so fast that I was able to continue the rest of my day.

My representative was very helpful and kind. I could feel the friendliness of her tone through the typed messages. Diana was wonderful to work with and was very knowledgeable. I had a great experience using the chat option online. She made the process very easy and enjoyable. She personalized the experience and made me feel like I was speaking to her in person. That was great customer service. It was a very delightful experience.

This was the most amazing experience I’ve ever experienced when utilizing warranty services. I expected at least several email exchanges, and provide photos of the broken device, and to my surprise, as soon as I submitted the claim form I received and email with an Amazon gift card to the full value of what I paid for the unit. I highly recommend purchasing the Asurion warranty. Well worth the money.

Asurion handled my claim quick!!! Love them and will continue to refer all my peeps! The online process is super easy and fast. The monthly cost is worth it and it covers so many things in my home. I have never had a problem when doing a claim. Not to mention my kids have devices and those are covered as well. I feel so secure with Asurion.

The site was very easy to use. It didn't take much time. I was able to file a claim and it was all resolved within minutes. I would buy the plan again it was worth the extra couple of dollars to have a replacement so quickly and easily. Definitely recommend getting the plan if offered.

I had a great experience with Asurion when they replaced my laptop with no hassles. The process was smooth and straightforward. They quickly assessed the issue with my laptop and approved the replacement giving me 2 options to pick from. Their customer service was excellent, and they kept me informed throughout the entire process. My laptop met all my requirements. I highly recommend Asurion for their efficient and hassle-free service.

Pretty simple and straightforward. Happy with the experience. Definitely would recommend to friends and family. Glad that the process was pretty easy. No hassles on replacing and able to get it in a timely matter. Asurion home tech definitely saved me from being out of a tv and stuck in a hole getting a new one.

Filed a claim for a tv… So easy, so fast, and NO complications or issues. Plan replaced the tv for a comparable one, and did so in 2 days! Highly recommend this plan. I was initially skeptical when I originally looked into purchasing it, but it has done exactly as I was told when I purchased it. So easy!

They are a reliable company if they comply with returning your money if they can no longer repair the instrument, I recommend insuring your. They are a reliable company if they comply with returning your money if they can no longer repair the instrument, I do recommend insuring your instruments more if they are high priced. I thought they were not going to return my full money but I did receive good service. More if they are high priced.

I didn't expect the service that I received. Other appliance maintenance services always gave me the 'switch and bait' service (sell me one thing, but switch to a lesser, money out-of-my pocket if/whenever I needed to use their service). This was a wonderful surprise. Received top of the line service, at no additional cost. YES YES YESSSS!!!

Quick and easy. Didn’t like it at first but it finally paid off. I’ve had Asurion for years and never had to use the insurance but my daughter TV went out and the process was quick and easy. Should have new TV in two days. I would suggest anyone who like electronics the way that I do should put protection on all the devices in their home. It is definitely worth having.

This is an excellent service to have in emergencies. The only problem is trying to see and read the tiny serial numbers that they require; especially, for senior citizens with some visual challenges. When a device or appliance has to be replaced, they give you a fair selection to chose from. Top brands, equal to what has to be replaced or better. I recommend having this extended warranty by Asurion.

Asurion Protection Plan Incredibly easy process to deal with. I was skeptical when I purchased my protection plan and how wrong I was. I owe the company an apology for that. From start to finish the claim process was flawless and fast. I could not ask for anything better or faster in the process.

My experience at first was very disappointing my refrigerator is 1 yr old and the second week I had it I had to have a repair guy come out to replace a part. It was not cooling. My next issue was the cooling again. Food was not staying cold and food was ruining. I called and a tech came out, checked it out and a couple parts had to be ordered. No refrigerator for 5 days. Waiting for the parts. Once they arrived the tech came right out, installed the new parts. He was very professional and knew exactly what the issue was. It’s working great now and I’m very happy. Thank you Nicholas for your quick response getting it fixed.

The process to submit a ticket for the repair was very easy! The gentleman that repaired my stove was very professional and truly kind! He had knowledge of the product & worked hard to determine the problem and repair it. We won’t but another appliance without this warranty! We used it previously and the product could not be repaired. The refund process was seamless!

I am pleased with the prompt response that I received from Asurion. I submitted a claim on my TV. I was asked to submit pictures and in 24 hours I had a response and the claim was complete. I am most satisfied with the replacement TV. I should receive it within the week. This is the second time I have submitted a claim. My first experience was not as positive. I considered dropping the plan. But I am glad that I did not. My first claim is still unresolved. But Asurion is helping me retrieve my data.

I was treated with respect and my Maytag washer was repaired in a timely manner… If I have another appliance problem I will use this company again…. It took less than two weeks to get the parts in and to get my appliance back in working order… I’m a veteran from the Vietnam War and the repairman thank me for my service to our Country… It is so very refreshing when young people take the time to show respect and honor to us veterans…

The service technician was excellent and arrived on the day, date and time that was scheduled. He was friendly, professional, experienced and knew what he was doing! Also, the first person I spoke with at Asurion did all the request processing easily. Once the repair was completed, my dish machine has worked fine! Thanks to you both!

Repair done efficiently and quickly, no problems or issues once the computer was sent out. Tech at Staples was especially helpful. Hopefully, I will not needed repair again but if I do, I definitely use Asurion. They did an excellent job in doing the repair and returning my computer in a timely manner.

This is the first time we had to use our extended warranty for our washing machine and Asurion took immediate action in resolving our problem... Everyone I spoke to was just very understanding, courteous and eager to help with our problem... Everything was covered... Did not have to pay a penny for parts and labor... Would totally recommend them...

My experience was great. Response to e-mail answered in reasonable time. They were very nice. Great customer service. I received the refund quickly. The only thing was that I would have liked to have had a placement phone instead of cash, which I was not given that option. I would for sure use Asurion again. Thank you.

I had been paying for the home device protection through Verizon without me knowing, and I was going to cancel but our new TV gave out and this was a big $ saver. I recommend it to everyone now. It’s got my daughter another phone, there’s a deductible but it’s hardly anything compared to buying what broke again.

I would highly recommend this service. We've had to replace 2 TVs that would have cost a whole lot more had we not had this service. And the process is incredibly easy online. You're not trying to explain to someone who doesn't speak your language. You're not setting up service appointments. You're not doing anything but GETTING IT HANDLED - short and sweet.

The last time I had to make an Asurion claim was regarding my son's iPhone. There was a bit of a hiccup due to somehow the protection plan was registered to the wrong phone yet Asurion was able to correct the issue and help me with my claim and my son's phone was fixed that same day within an hr!!! Most definitely the most fastest experience and extremely satisfying experience ever.

We had a Electric Range that was being repaired by Norman Electronics provided by Asurion. Repair Tech who was responsible for the repair would take the new part that was sent by Asurion and tweak the old part. He's done that two times. We had also complained about another part that repaired why it was broken. Tech mentioned, "Part was delivered broken, I'll ask them to send another replacement." We had complained to Norman Electronics about the Technician. Their reply was, "Oh, He's one of our senior tech, He's been with us a long time." Then I had called Asurion and told everything that had happened in detail. They had set up repair with another repair facility, Where they'd done a great job and everything was working perfectly fine.

I called the customer service many times regarding my TV which was broken and covered by Asurion and after 2 weeks of calling and replying to their emails and completing their complicated forms, they said they would call me back within 2 days but unfortunately no one has contacted me and they just ignored me.

This is the second time I have filed a claim with Asurion. Both times were so easy to file a claim and the outcome was in my favor. They replaced a tv and now are refunding me for an Eyevac. I highly recommend this service. So worth the money to insure purchases from Amazon.

Absolutely I would recommend this service. My gaming chair had an issue after 1.5 years, I chatted on Monday, sent pictures of problem, new chair was delivered on Thursday morning. No cost to me except delivery because I didn't want to go pick it up, and I bought the warranty again.

Protection is great but the CSRs need some coaching on how to speak with customer and not be questioning whether the item purchased is the correct item be more efficient. Better understanding on how to help the person calling in and what they need help with. Like I said procession.

Easy as can be with getting something done. I was prepared to be online for an hour or so & by my amazement, 20 mins top. These folks doesn't need to change a single thing. Oh, normally I can't stand dealing was a "non-person or no verbal conversation" assistance, but in this case, I was wrong! Great experience!!

This is the most stress free thing ever. This is a hidden gem. I am satisfying and a very helpful site. Thank you for all that you have done. When I first got the insurance, I thought it was a scam but when I used it and got the help that, I needed in a timely manner. I realized that it's the real deal and I will tell and encourage everyone to get this.

I was very satisfied with my experience and how fast it all was. Thank you very much!!!! The online application for filling the claim was very straightforward and the response time was so quick. I will recommend this plan to others and I will sign up when I purchase another electronic amplifier or something that I need insurance on. Thanks again for all your support!

The repair portion of the claim went smoothly and we are pleased. Still waiting for food spoilage portion to be resolved. The only drawback was the selected contractor took a few weeks to complete the repair which made the availability of foods requiring refrigeration limited to what would fit in a cooler. Thank you.

I have recently moved and a power surge damaged my XBox series X. I was able to get immediate help via the online chat tab on the website. Jaiyla, the excellent online representative, helped me to change the covered address and submit my claim after a few required tech support checks. She was great and the service is speedy. 10/10

Asurion makes starting a claim as easy as technologically possible. It took approximately 5 minutes. Now, if only the products they insure would were capable of staying together for more than a year… Well, I guess we wouldn’t need Asurion then, would we.

Good. Happy with everything was good. Glad they were to help me with my situation and help get everything figured out. Would definitely recommend to someone else and very helpful with this being my first time and this site is a good site to get on to make sure things are good.

I have a cracked screen on my phone. I made an appointment. The day of the appointment the tech texted me and said he didn't have the part. We agreed to another day/time. He again texted me the day of the appointment and said he didn't have the part. We again agreed to another day/time. This time I get a voice mail that the tech is sick and to go online and make another appointment. So, I make an appointment. I get an email confirming the appointment. They never showed and never texted or called. I went online and see the appointment was changed but they never told me. Now I guess I have another appointment. This will make it the fifth half day from work I missed because of their incompetence, and I'll bet they'll still charge me the deductible.

I was dreading going through the process of returning my computer for a repair, but my conversation with both the Staples tech and the tech from Asurion was straightforward and helpful. Asurion got my computer in one day, fixed the problem, and returned it to me in 3 days. The repairs were excellent. I would recommend the service contract and the tech staff at both Asurion and Staples.

Wonderful experience. I have no problem recommending this company and its services. From the beginning of the process to the end everything went better than expected. Thank you for your quality staff. If I remember correctly the girl I was dealing with, her name is "Mary" very pleasant altogether. I actually bought insurance on additional purchases I have made.

I normally do not purchase protection plans because of the bad rap about how difficult it is to file a claim. So while browsing Amazon I was surprised I had purchased the protection plan for an item that simply stopped working about a month ago so I figured well I got nothing more to lose other than time. It’s been paid for. Let me see how this goes… Most of the information was auto populated because of the link through Amazon so in just a few clicks claim was filled. I am beyond happy to the point I will definitely consider getting protection plan for future purchases!

I am honestly a bit stunned at how quick and easy it was to file the claim and be reimbursed. I’d gladly recommend Asurion plans to anyone. It provides great peace of mind knowing that your purchase is covered should anything happen. It’s definitely worth the few extra bucks to know you’ve got support.

Very pleased with the entire process. Would recommend to family and friends without hesitation. The company and representative delivered as promised. The representative that helped me was competent, efficient and friendly. I will use their services again. My purchase was fully reimbursed with no hassle and in a timely manner.

It is always a bit intimidating to make a call when you have an issue. I called Asurion, spoke with Cathi and my nervousness was instantly gone. Cathi was pleasant, helpful, incredibly well spoken and easy to work with. She walked us through the process and it was so easy. I appreciated her professionalism and her friendly manner. Kudos to Asurion for having such a top notch employee. I hope that she receives this feedback and my highest praise and thanks!!!!

I purchased a insurance plan on my water pump that supplies the water to my home. It failed and Asurion reimbursed me immediately for what I paid for the pump. I am very surprised at the hassle-free service. I recommend their service to anyone. This is a huge relief.

It was incredibly easy to submit a claim, even easier than leaving this review. They have always been responsive to questions and concerns. I have never had to wait on the phone for hours like with many other companies. There were no complicated steps or requirements. I’ll know more after they receive the device.

Asurion Protection Plan... When you purchase electronics, you always think that it is unnecessary to pay a little extra to buy insurance, but boy am I glad that I did! I was smart enough to get a 3-year-plan. Two years and 4 months later, my handheld vacuum is getting hot and stinks like something is burning. I reported the issue to Asurion and their response was IMMEDIATE! Thank you so much, Asurion.

Product stopped charging and turning on and the extended warranty covered my product! I’m grateful it was so easy to place my claim in less than 2 minutes to find it on Amazon and submit my claim. This was all through finding my purchased item on Amazon, and going to my claim. Every warranty replacement should be this easy for customers! I’m grateful for you. I will continue to purchase the extended warranties! Keep it easy!

Your phone tech was very informative and helpful. My issue was solved in a very timely manner. Today public service is often lacking but in the case of my claim I was thrilled with the service provided. Thank you for the opportunity to find service that provides the customers with efficient and courteous solutions.

Definitely recommend. Always helpful. Very informative. Prompt service. I feel confident in leaving my items with them. Always tell people how good they are. Will continue with the contract indefinitely or until I don't require the service anymore. I feel protected knowing all my electronics are covered. And the ease of monthly payment is a plus.

Debra Service Center working under the Home Depot Protection Plan took care of needed tech service on our Kitchenaid Dishwasher. The service team of Brian & Curt were professional & competent and Ms. Carolyn took pains to keep us apprised on status of our service request. We are happy we took extended warranty on the product and will continue to do so. Our experience with The Home Depot Company has been very positive.

Really great experience with the protection plan. Very easy to use, very efficient with their help. Definitely worth using. I had a product that was failing but still under warranty and they fixed the problem immediately. I have never had a protection plan as timely and helpful as this one. If I bought another product I would make sure to have this protection plan because it is so worth it. 10/10 recommend.

Asurion protection plans are a fast, friendly and effective way to protect your purchases. I definitely recommend protecting your purchases especially if you have younger children and any type of electronics. I reached out to customer service and my email was returned promptly with clear instructions for filing a claim. The process was simple and stress free. If you're questioning if its worth it, just buy the protection plan.

Thanks for the good service. It was easy and painless. I would recommend your services to my friends. Thank you so much. And I will be telling my friends about my great experiences with Assurion. Good job! And the fact that you can do it from your phone or computer is great.

Ordered a video-type security camera with rear camera viewing from Amazon, for my truck. Bought the extended warranty. I enjoyed the camera very much, it video was very clear. The rear camera went foggy and I got my money back. I can recommend Asurion for ease of getting this done. Thanks.

Lincoln was amazing, patient and so helpful. He deserves a raise! I was extremely satisfied with the service and attention that he provided to us. Thank you for being a wonderful support. We were walked through every step, and Lincoln was very patient and helpful even helping us. Find exactly what we needed from our TV. Thank you Lincoln for all of your help and support. We really appreciate it. I highly recommend the Verizon FIOS support package and are very happy that we have added the service to our account. We will make sure to offer and recommend this service to our friends and family, and make sure that everyone signs up for Verizon.

Easy and worth it!!! They make it simple and worth the little bit of time it takes to submit. They send an easy shipping label to print to get your broken product returned and then you are reimbursed. I always recommend getting the insurance for your products through Asurion, they keep track of your insured products and make it easy to find through their website. Highly recommend to anyone willing to do the little bit of work to replace their products.