Asurion Reviews

ASURION'S protection plan is unbelievable, I had no problems getting them to respond in a positive way to my claim. Very rarely do I file a claim for Amazon products, but it's great to see how well the company used by Amazon respond to claim to my claim in a timely manner.

They ask you to pick a good time and then come way before the time you choose! I work so I picked a time around my schedule! Then he says he’s leaving and to pick a later time! I call customer service and they say, "Just go to the store," like really?? Why he just couldn’t come back at the designated time!

Would have been more convenient for me if LG just replaced my dishwasher. Took two visits and two separate parts to finally fix the machine. The technician, Jason, was great. It was a bit of a headache for both of us. He was apologetic about having to return and replace another part. He was professional and seemed to know what he was doing.

It was simple to file the original repair claim with Asurion. Within a couple of days the repair company contacted me that parts were ordered. 3 weeks later I was contacted to set a date for the technician to install the mainboard. The new part failed within two days so I contacted Asurion again. They sourced a second mainboard quickly and the repair tech was here three days later to install it. OLED TV seems to be working perfectly. The whole process was very smooth.

The website was very easy to navigate and helpful. Estimated arrival date for replacement is quick. Locate your model number and serial number before starting your claim to make it easier for yourself. I will definitely recommend this program to friends and family. Absolutely worth the investment and easy to maintain with the Verizon mobile plan.

Have been with Verizon for 23 years. Have been with Asurion 23 years. My phone broke and they wouldn't replace my iPhone 7 with a refurbished iphone 8, after paying for insurance 23 years. WOW!!! Leaving them and Verizon. A Loyal customer for 23 years. Go elsewhere

With any kind of insurance, one of the biggest worries is will the process be easy. My Bose headphones slipped off my head into bath water. Asurion made the process a no hassle and overall great experience! We work hard for all we have and Asurion gives peace of mind when normal life happens. Thank you Asurion!

The claim has not been "fixed" yet but getting it filed seemed really easy. I look forward to having my laptop and printer repaired after mailing it to the repair center. I did try several zip codes near me but there did not seem to be any nearby repair facilities.

The timing worked out well in the 9-1 window time frame for the installer. After arriving the installer could not have been more helpful. Jose, the installer, very knowledgeable, courteous and on time. If we have any wrinkle come up down the line we hope to get him again. My wife, Laurel, being somewhat behind in tech education.... and I needed all of his assistance to put us in the correct mode.

I am super pleased with this company and their system. I had my doubts put to rest. This has been a very pleasing system. I am very much impressed. Thank you for your service. I have found this to be a very honest company and I recommend others to join. They have been prompt and professional. I am very pleased.

We had a 50" TV, the screen went out. Claim process was easy, quick and painless. TV could not be repaired and we will receive a comparable replacement TV (our choice from a selection offered) as our TV was quite a few years old. Very pleased with the service and coverage so far!!! Highly Recommend!

I love how fast that you guys took care of my issue. I would recommend Asurion to everyone. You guys take your time to really get the issue resolved and keeping the customer happy and satisfied. You guys worked diligently in getting my issue taken care of and sorted out.

Ashley was very helpful. She helped with all questions and concerns. She even made me laugh after having an awful day. Thank you Ashley. Keep up the great work and maintain that positive attitude and energy. It’s needed. I had a bad day and you made me laugh. She walked through the steps with me with ease.

I was dreading filing a claim because in the past it was always such a hassle. This process was so easy! Just went to previous purchases, found the earbuds and right with that order was the warranty info. Filled it all in and now wait and see. Thanks for making this process so convenient!

Horrible business practices and terrible customer service. On February 9, 2025, I switched from Verizon to AT&T as part of a bundle package, establishing my first AT&T account. I had no prior claims history with Verizon or AT&T. On February 17, my son lost his phone at a trampoline park. I promptly reported it lost to AT&T, blocked the line, and subsequently filed a claim with Asurion on February 19. This claim was denied without explanation. After contacting Asurion, I was advised to file again, yet the second claim was also denied without any correspondence or justification.

The young lady Jessica who helped me with my claim was very kind, very articulate and very patient and very professional. She was outstanding with her ability to ease my fears. She is truly a one of a kind with a true spirit of excellence! Please consider her for promotion!

Some people were very hard to deal with but the supervisor were get to deal with. They should monitor and record their cause so they can go over them periodically because some of your representatives are doing all the wrong things. I wouldn’t really send people if they going through something because some people are rude to people. Other than that the supervisor were great and one of the young lady that I spoke to on Saturday was fabulous but Josh still need improvement with your Customer Service in regards to your customer.

The ease of connecting with Asurion's service department and the swift resolution to my failed appliance prompted me to definitely buy their protection plan on another appliance purchased to replace the defective one. Asurion is real and effective and I recovered all costs on my appliance after the manufacturer's warranty had expired.

It was difficult to upload the info. Being not tech savvy I had to go to the ubreak I fix store and they helped me. The staff were very helpful even the staff member trying to teach me how to upload information over the phone but in the end he told me to go to the store and let them help me. It’s a good service but I believe that people should have options to fax or e mail the information especially for the those customers who are not tech savvy.

I would not hesitate to recommend purchasing an extended warranty from Asurion. They were very sympathetic to our situation, polite, understanding and professional. In a very timely manner assessed the problem and best of all solved to our complete satisfaction. The next time we make a major purchase we will be sure that the warranty is through Asurion.

All expectations were met, the technician LG sent out, Jeremy **, was incredibly knowledgeable, very friendly, courteous, had all the parts needed to make the repairs, and left the work area spotless. I would highly recommend having this extended warranty on any appliances you purchase, and so far LG has stood behind their products.

I recommend Asurion. Is amazing service for all electronic device in your house. The service is excellent and professional. I have never had problems with any claim. They always have the solution, a service of excellence. If the product cannot be repaired, they replace it with the same or the most similar one. Excellent.

It was easy to complete my return of the K-Cup appliance. It was simple to fill out and completing my information was easy to find in my computer and Amazon helped in storing that information for me. Thank you for being so response to my needs. I can't think of any more things to say.

I am an extremely satisfied Verizon customer and I’m so happy to have had my claim approved and replaced. Thank you so much for giving me one last thing to worry about! I didn’t think it would be fixable and had a hard time being able to submit a claim through Apple so thank you so much again!

Thank you very much AT&T and Asurion home Tech protection. The coverage really came through and I can't believe how simple it was. I mean I've been very careless and dropped my iPad because I took the case off and it just kept slipping. Those things are slippery. Anyway correct the first time you guys replaced. It got run over the second time after I cracked it after I dropped it but it got run over by a truck and now it's being replaced. I mean I made the experience terrible at first for myself because I did not read the stipulations. I wasn't following the instructions of the representatives. I was just doing my own thing. I don't know why the heck I did that but anyway it cost a whole riff when there was nothing there. It was a simple fix because I just wasn't reading the stipulations but thank you so much that you knocked out of the park. Have a good night. Thank you

My water pump for my RV failed after a year and a half. ASURION made it so easy to get a replacement. I will definitely take out asurion insurance when available for any items that are high priced or high wear. Highly recommend!! I used them for my phone before but this was the first time using it for a Amazon purchase.

I just want to say, I do better speaking to a person because I am blind on my right eye and blurry on the left. But your text person, Helen didn't give up on me. Thank you for your support and patience.

It was very easy experience. The customer service representative was great. Explained everything to me so that I understood how the process works. I would recommend getting this coverage for your home electronics, you just never know when one of them could stop working. The TV I am having replaced was just about a year old. So happy I got this coverage.

I have never had an easier time filing a claim! It was quick and relevant information was requested. I am waiting to hear back from the company on the status of my claim and I am confident they will be fair and expeditious. Thank you very much for honoring this request.

I don’t always buy protection plans as I find them difficult to use or receive reimbursement. However my experience with Asurion has been great. It was easy to make a claim, the process was clear and straightforward. Reimbursement was faster than expected. Very happy and would use the service again.

Initially, I had to bring my products in twice. Once I brought them back, I told them that it was still giving me a hard time. After I get thru doing the paperwork, everything was pretty smooth. Great assistance with my product, they were very helpful in navigating me thru the process. They texted me and called me with information and options that I could use.

Best service I've had in a long time. Really fast in servicing your device. The professionalism with the staff was amazing. I was helped tremendously even when they saw the device was not salvageable. Just when I thought I didn't have hope Asurion found a way to help and keep me happy. Thank you.

The process was so easy! From the start to finish, I was alerted and guided by texts and emails. Starting the claim was a breeze by just answering a few simple questions and uploading pictures. I was able to see my progress online and the response time was very fast for each step. Thank you!

Asurion resolved my claim quickly and easy. The representative that assisted me was amazing! He thoroughly explained the claim and approval process to me, was able to answer all of my questions, and was professional and very courteous. The call was accidentally disconnected and he immediately returned my call. Overall, I would highly recommend Asurion. Great experience.

Asurion is a great warranty company, An easy no fuss warranty. Easy to file claim! Amazing flow to the claim process and all info is right there. I can’t recall having a warranty that lasted long enough to make a claim. Usually the product fails right after the warranty expires, this one was perfect and I’m so glad I decide to add it.

I had a difficult time getting my tv to work, after it just didn’t turn on after watching something and trying to switch to another device, so sad, tried everything, even calling LG. Spoke with a representative, asked me a few questions and boom replacement, without any hassle. I love it.

Filed a claim for broken tablet and within a few minutes I received the mailing label to return item and will receive my refunded plan amount. It was very easy and quick. After I return the item I will then get my monies. Could not have been faster. I will purchase this warranty with my next purchase.

At first I got a little confused with the store uBreakiFix, because I didn’t understand how the process works, but after I called customer support everything went easy and quick. The process to file the paperwork it was very simple with the help of Nicolas guidance at the customer service department. Thank you Nicolas.

The most important thing I can report is that I like the way that the server help me with purchasing the TV replacement. If there was ever a time I needed the help I would’ve appreciated this type of a server for his service. Please make sure that use him as an example in the future to maybe train some of your new employees to serve as he did. I appreciate him very much.

I’ve only had to use this service (thankfully) once or twice. Rep was very informative, I was having issues trying to file a claim due to using my cell. He was patient and guided me to start a claim. Very smooth and quick process! He was very nice and stayed on the phone while I completed my steps to process claim. Thanks Asurion!

Our neo qled tv failed all of sudden with regular use of probably 3-4 hrs a day just watching tv programs for my toddlers. Then last Monday just all of sudden it stopped working. We noticed the sound was getting off last week but now the whole screen just blinks with green and purple colors.

I was extremely impressed with the claim process. After completion of the claim application, I was immediately redirected to a site that provided 5 replacement options. I have never experienced an insurance/replacement plan that offered a resolution so quickly. Surprisingly, I wasn’t even required to upload a picture of the damaged television. No one even came to my house. I simply paid the required $99 and was provided with delivery dates. I get my replacement television in less than a week.

Have had the need to use Asurion three times the last 6 months for different items. From filing a claim to receiving my product back, I have not had any issues. Easy to use their website and response time is fairly quick. I am glad my service provider offers this coverage.

I filed a claim online. My personal information and purchase receipt were on record. I am satisfied with the simple claim process. Minimal steps, easy website navigation, user friendly interface and design. I experienced no issues completing the claim. The photo upload process was also easy. I received the instructions and prepaid shipping label immediately. I will continue to protect my purchases with Asurion. Thank you!

I had a golf glove that wore out from play. I had a one-year warranty on the glove with Asurion. When I contacted Asurion I received excellent service with fast friendly help from the person I talked to. I have had other claims with Asurion, and I have always found them to be prompt, courteous while resolving my claims to my satisfaction.

My ice maker kept having issues. Finally I decided to file a claim to get it repaired. In a couple of quick and easy steps, I was given a reimbursement for the entire item! I will definitely add insurance on my next purchase if it is offered. This service was unbelievably hassle free and I highly recommend it. Thank you :).

Our refrigerator problem was complicated and handled by our technician in a timely, professional, and knowledgeable manner. The technician needed to return with a different part, but did so quickly so we were not inconvenienced for any length of time. We are extremely happy with the technician, the refrigerator, and Asurion.

I appreciate your quick help. It is frozen too much and doesn't work and didn't make formatting. I read the book and tried to restart it but not useful. If can return it or change it to another one. Thanks.

I have used this item many times in the past and it performed fairly well. Many times the paper did jam and had to clear it. This last time it jammed and shut off. Unable to clear and turn back on. I was glad to see that my extended warranty was still in effect and able to use it for a return and/or refund.

Ok, I hate leave a not so good review but I have had such a difficult time trying to complete my order. It took over a week. I processed a claim. Once I got to the part to choose a TV I can proceed then once it says to choose a date the site would crash. I tried a thousand times. I called customer service and they said oh I just needed a new link sent. It still didn’t work. Why could they complete the order for me. I tried the link for well over a week. It barely worked today. I called customer service again. They said a 50 inch TV was being shipped. Which was not true. The TV is a 65 inch. It was a lot. Customer service was not helpful.

Asurion has always been very fast with reimbursements. I have never had any issues filing a claim and getting reimbursed for the price of the product. I would definitely recommend them to friends and family. My experience has been excellent and I always purchase the protection plan when available for product that I purchase.

I am extremely impressed with their service! The communication was quick and efficient, and they handled the repair process in no time. Their packing and shipping solutions were seamless, making everything easy and stress-free. The entire process was smooth from start to finish, and their professionalism truly stood out. I highly recommend them to anyone looking for fast, reliable, and hassle-free service. I will definitely use them again in the future.

The process is very easy and the fees are very affordable. I have using Asurion for over five years and would absolutely recommend to all. The claims are easy to understand and the work very quick to resolve the issue. When it comes to sending in products they usually come in before the time that they give.

This is the second product I have made a claim on and both times my claim was handled quickly and I was fully reimbursed for my purchase price. I would recommend on all electronics. It definitely pays off. I was able to replace the product without having to spend extra. Thank you.

I am always highly satisfied with the response and treatment from Asurion. Excellent customer service. Highly experienced and professional team. Courteous. I strongly recommend Asurion protection plan for the protection of your educational equipment. I have been using Asurion with satisfaction for several years and they have never failed me. You can also count on Asurion for the protection of your remote controls at no fee.

My humidifier worked perfectly, I loved it. One day it stopped working. It would not turn on. I filed a claim and was almost immediately reimbursed. Definitely buying again, it is good to know you can trust the company to take care of you. The protection plan was worth it.

I have several Asurion plans for several different purchases made through Amazon. I have made a few claims with broken or unoperating equipment. Each time, I have filed a claim online at Asurion.com and have had 100% success in immediately help and resolution and refund of said product. I recommend the company highly.

Extremely easy to work with! I submitted my application and in just a few minutes my order was accepted! Extremely happy there was no issue or delay! This was my first time having to use Asurion for a home tv claim, so it was really great. It was an easy as using for a phone claim!

It is worth every penny to have this insurance for your devices. They make it a quick and simple process to answer a few questions and provide next steps. While it is unfortunate, my daughter dropped and cracked her screen it is a relief to know we can replace and have a new one within a few days time. No hassles and 1 less thing I need to worry about.

Had been paying for the home tech protection for a long time. Never gave it any thought until I walked in from work and my Samsung TV had a line down the middle and the rest of the screen was black. The experience was super easy! And all of the team members were super nice!

Process of making a claim is simple. 1st locate your item in your past purchases. I purchased on Amazon, I did a search in past purchases for CD player, located the correct item, clicked on the warranty plan. Followed the steps. I will box it up and send it in. I do not anticipate any problems. The only hiccup is I don't have a nearby UPS store, I generally return Amazon to a drop off site. But, I will make a 30 mile drive to UPS store to process warranty. It is worth it.

I am a Asurion customer for decades. I paid my phone service on time including the insurance. My phone has a back crack and water damage. Now the phone is completely not malfunction. I filed a claim on 26 of January and it got denied. They are saying information provided is not matching their record. I filed on 27th of January again. They denied it. Now they said it was no usage at the time. I submit on 28th again. They denied it and they called system abuse. I am not really sure what they are mean about that. Now I am stuck. NO phone and this is business line where people called and text momentarily. I recommend everyone with Asurion plan to cancel because they will find any excuse or reason to not honor the warranty. Worst company ever. It takes a lot me to come Google write this. It is unfair to me or anyone to go to what I went through. Please be careful with them. Their main goal is to deny each claims for any excuse.

Every time I have the protection plan they always honor it and the salesperson on the phone is always very helpful. They resolve my issue and when I go back to Dick's with the e-card the person at the counter knows exactly what to do to help me redeem it.

I was very pleased with the ease of getting assistance from Asurion. They responded quickly with minimal wait times and had a technician out within a few days. There was a slight delay with shipping parts, but that was not an issue with Asurion. Overall, I would use this extended warranty again.

Our LG dryer was making a squeaking noise when it started but would eventually stop after 5 minutes or so. The repairman sent by Asurion arrived as promised. The repair company kept us informed of the day and arrival time. The repairman was awesome, very competent, courteous and professional. He diagnosed the issue, took the dryer apart and took corrective action to remedy the issue. Dryer runs as good as new. Thank you Asurion.

Re damaged Xbox headset... I was VERY SATISFIED with Asurion's follow through on a Protection Plan I purchased through Amazon. Their representative was professional and pleasant in dealing with my claim. All she promised was fulfilled regarding return of the damaged product and timing of a rebate cheque. I have already recommended Asurion's Protection Plans to other family members.

I had to submit my claim three times because of the computer kicking it out because of stupid stuff. Like one time I transfer two numbers on the claim. The next time my license expired the day before and the next time it was the picture of the screen was not cracked so you needed two pictures of the screen and I only took one. I mean come on. How ridiculous can it actually be for people to just look at the pictures that are sent and realized that it's the same picture.

I highly recommend Asurion! They go above and beyond and always exceed my expectations. I am so thankful and will recommend everyone I can. Thank you again for being so quick and efficient in my repairs or replacements. I had broken AirPods, broken MacBook, broken iPad, they’ve been able to resolve all of them.

Even though it took a few months to get the laptop to an actual repair location, Asurion did their part to fix the issue once a place was found. The laptop was a gift for my son after a traumatic death in our family. He is now happily using it again! We're satisfied, Thank you, Asurion! Money well spent..

Asurion has the easiest claim process with no nonsense at all. I continually accept the Asurion insurance offers for all of my purchases from Amazon. For a great price I can get the coverage I need. When things go wrong, I know I won't have any issues with my claim.

This was an easy process, fast and I'm so glad that I have this program. Being able to have my TV replaced and in such a short period of time is great. I wish this program was available to cover everything in the home. Wondering if there is a list of everything that could or is covered??

Very helpful and understanding. I always purchase Asurion with all my products. They give me peace of mind especially with electronic devices. I am glad to pay the extra to not worry if and when a device fails or decides not to function the way it's designed. Thank you again for the great customer service and the promptness with answering when help was needed.

I am very glad I purchased the 3 year protection plan. I needed it 1 year and 2 weeks after my purchase of my humidifier. It was easy to process my claim. They are sending me a refund so I can purchase a new humidifier. I am vey please with the process and how easy it was. I will continue to purchase protection plans from Asurion. Thank you.

It’s worth it. I am impressed all my claims were handled professionally like it was promised being insured for more than two years, if the product can get fix they will till you if not they give you options to choose from and sometimes they surprise us. I am very satisfied and happy so far

This could have been more easier. Everything was plain and simple. No thinking need, maybe just picking out the product, but I was extremely satisfied with how easy it was. I will recommend to my family and friends. Thank you for your help. Oh one more thing, I wish you could of helped me with my Commercial carpet cleaner. But everything else was great.

This is the best protection plan I have ever had. They answered right away. I hope to have this resolved very soon. It is much better than Allstate. You can depend on this protection company. AAAA++++ Will definitely use this protection plan again in the future! Thank you so much for answering me so quickly.

This is the second time experience with them. And everything came out just completely excellent. To people talk and speak nice so you can understand what you want. They took the time to explain the situation that I could understand so I know what I'm going through and what I'm getting. She walked me through the paperwork on my email and how to fill it out correctly.

Working with Asurion has been wonderful. Filing a claim like this is usually a nightmare and the service provider usually does everything they can to avoid honoring their responsibility. I had I my printer's original box, paperwork, receipt; and the single page form and photos they requested were very reasonable (and expected). I did everything requested and....BOOM....I was told I would receive the full $249.99 on a gift card so I can buy a brand new printer. EVERYONE I TALKED TO WAS VERY HELPFUL, KNOWLEDGEABLE AND COMMUNICATED WELL.

I dread making these kind of phone interactions, but Asurion made it simple and fast. Great customer service. I will definitely recommend this company. My new television will be delivered in four days. Quick and simple; can't beat that.

The app was easy to use and very streamlined process, great step-by-step process. I have used it once before and since then the you all have made improvements. The only thing that is a negative my daughter’s number is still the primary on the account. Not a big deal but would like to change.

Asurion is hands down the absolute best. I have had to file claim on my iPhone and they have someone come out to my house the next day to repair it. They make it so easy to file a claim and the service they provide is the absolute best. I liked the phone coverage they gave me that I went with the whole home device protect also and they stand behind their word and do exactly what they say they are going to do. My son's computer started crashing and I went through their streamline process to get it fixed it took about 5 minutes and I am able to take it to their repair shop first thing in the morning to get it fixed. This has been the best money I’ve ever spent and will continue to do so.

The 50 inch TV video started to fail as if it was struck my lighting. AWESOME SERVICE GIVEN AND ORDER CONFIRMED QUICKLY. I am very pleased with the service that was given by Asurion Insurance. They make the exchange of a damaged TV so quick and easy. Although we pay $50-$60 a month it is certainly worth having the insurance.

Very simple and easy to use!! I highly recommend insuring your stuff through them. Extremely satisfied!! There was no issues, and no fuss. The claim system is very user friendly and smooth. It was very quick and proficient in handling my claim. I can't thank them any more for the ease and accessibility of the process. Highly highly recommend!!!

My claim was handled super fast, no hassles for a label or refund/exchange. My experience was much better than I’ve had with other product returns and took no time to get my claim paid and closed. Buying the protection plan was a smart choice on my part.

When I called Asurion that my TV was broken, they haven’t take time to help me fix the issue. Representatives were very courteous and professional. Every was handled in a very short timeline. They all know what they are doing and every concern comes up with a full satisfaction. I will recommend Asurion to anybody who get an appliance. Even the item could not be fixed, we received full reimbursement to be able to purchase a new model of TV. Asurion is fair and convenient. Thanks for your help and support.

I recently began having trouble with my Wellue ECG AI monitor working. So I filed a claim and it was very easy and they are sending me a gift card for the amount I paid for the monitor. Thank you so much. It was so easy to file. I would definitely recommend Asurion to my friends and family.

There was some confusion at first but was easily cleared up and resolved with one phone call. After the resolution was reached, the turnaround time was very impressive. Each representative was very professional, knowledgeable and provided great service. I would recommend this service to anyone. I have used this for a television and was very satisfied with the service that I received.

Excellent job done by service tech Lou. Very professional, stayed focused on the repair at hand and repaired very quickly. Very polite and courteous. Lou is who I would like you to have come on my next appliance repair. Lou was very clean and neat in the way that he got the repair done. Great job, Lou.

This is the second time I have used Asurion. Both times I was very impressed with the speed and quality of this service. They make it all about the client, the consumer. I now openly urge friends and family to get it too. I felt I was taken care of and my needs were met. Thanks.

I am usually very skeptical when buying insurance for electronics, but I am very happy I did. I just needed a simple part replaced and it was taken care immediately after I submitted my claim (which was also incredibly easy and quick to complete). I will absolutely be insuring through Asurion again

My PC just stopped working. Would not boot or power up. The Resolve was swift and easy. Took 5min online with easy drop off at Asurion repair shop 10min away. Hopefully something simple and a quick fix. Haven't made a claim for over 10yrs and this one was easy so far.

I hope I can have my tablet working for longer than 20 days this time. It took me one hour and 45 minutes to finish this claim. I started the claim on Monday the 20 and I was not able to hold for too long I had to hang up and tried again until now.

Just glad I was able to get a new TV. After several attempts to file a claim I was finally successful and got the reward I deserved. Which is my new TV. We will see how the delivery goes, but we’re not sure what to do with the old one. I was hoping the website would take the old one off of our hands.

I purchased my extended warranty through Back Market for a very low price, and it was well worth it. I dropped my phone a year after I purchased it and cracked the screen. Even though I dropped my phone my extended warranty took very good care of me. I am expecting a new phone anytime. Thank you so much!

I purchased the protection plan with a new pair of Raycon earbuds in September 2023. They had been working until I accidentally got them wet. I expected the warranty to be expired but I checked my purchase history on Amazon and surprisingly it was still in effect!! I started the return process and within 3 minutes I received the refund!!

My daughter’s laptop stopped working properly due to accidental fall. I am so glad we bought the extended warranty. I called Asurion and the customer service representative or may be it was the technology support helped me do the claim by phone. The whole process was easy and well-informed with emails updates. Some parts had to be ordered, but ultimately I am grateful because my daughter has a working laptop that she needs for school.

Samsung TV screen was black and unable to view. I called and immediately felt like my needs would be met. I was provided with Better Than Amazing service. I would definitely recommend the Asurion service. The representative did a great job and deserves a raise. I continue to keep this service for future needs.

Whenever something happens with a newer product, it's always worrisome to contact companies about issues, especially regarding a warranty. They don't always help you, as you hope they will. My walking pad stopped working after a little over a year and a half of use, which has impacted my health journey. I am so appreciative that my claim was processed quickly and that this company is providing me with a solution that supports not only my physical health, but also my wallet! If given the chance, I will ABSOLUTELY buy another extended warranty through this company again!

Great service very prompt service. The young lady that help was very professional and helpful. She was very knowledgeable and made the process simple and efficient. I really want the same tv which was a Sharp Aquos but it was not on the list so I then picked the Samsung but your system did not let me go on, so I have no choice but to pick the Toshiba 65. But if you do get a chance I would rather have the Samsung television.

From the phone ringing to pausing when I spoke to given detailed guidance, the experience was great. Impeccable customer service, professional, courteous and knowledgeable. Detailed instructions. The service provided was fast and responsive. The agent did not waste my time, was very succinct and articulate. Thanks!!! The agent did not waste my time, was very succinct and articulate. Thanks!!!

I utilize Asurion via Verizon’s Protection Plan and I do not regret my investment. The process to establish a claim was easy and handled expeditiously. I appreciate having access to shipping options ranging from UPS to shipping the product at my own discretion. I was kept up to date via text and email on the status of my claim, which gave me peace of mind that my claim was being handled appropriately. Definitely would recommend their service.

Super easy, No Hassle! Asurion insurance plan is the best I have owned. Making a claim was effortless. A couple of photos of my product, a description of the failure and a couple emails later it was complete. Shipping labels sent to me by email and all I need to do is pack it up for drop-off. I will continue with this service as long as I am a consumer. Thank you Asurion!

Excellent customer service, I am very satisfied. I really appreciate having this plan and be worry free from costly repairs and replacement. I been with this plan for a while now, every time is the same quality of service, which that say a lot about the company. I definitely recommend this plan, specifically if you have small children.

Great, Customer Service from the tech Sean who came to my home. Sean was focus, professional, and made me so happy with my television set up on my wall. I highly recommend Sean. He was a 10 star*. Thank you Asurion who partners with Verizon for your help in getting my television set up. Low cost 25.00 month. Well worth the price. Jacqueline

I replaced my phone whose connector went bad, paid for the replacement and the initial replacement phone overheated when placed on the charger. I contacted them and was offered another replacement. This device does not connect to Wifi consistently, or has delayed connectivity, drops calls, and is basically not a reliable device. However, when I tried to submit another claim, the response was to call Asurion, so I did. The customer service rep told me she could not help me because I did not have another line to contact her on. I basically wasted money and time with this service and device.

Phones worked great when I got them a year ago. We had our power to go off for 3 hours due to weather conditions. When it came back on, the phones would not work. Power surge is what the Verizon repair worker said. Need all new phones. Landline has dial tones so the surge was through the electric outlet which also has a power surger on it. Asurion coverage is great to have.

I am satisfied with the courteous & efficient manner of Verizon. I have been a customer for many years & would recommend Verizon to my family & friends. Thank you for your service, Verizon is a reputable & trustworthy company, they are a great institution. I am confident to get the best service.

Fixing laptop through the Asurion webpage was easy and quick. I look forward to having my device fixed. I will recommend this website to all of my friends and family. It was really hassle-free. This service is convenient and it really helped us save time and money. I am glad that I heard about this program. Thanks again for the help.

Very pleased with Asurion. The process was easy and efficient. They sent me the packaging details and by the next Day, a e-gift card was sent to me and was able to replace my Keurig coffee maker the next Day without fail. I would not hesitate to purchase the extended warranty again.

Great job with all my order information on this item. Thank you so much for all the support in this regard to handling my situation. The process was quick just as promised. I couldn’t be more grateful for the support that was provided during this time.

Great insurance to have! I purchased home protection a few years ago and didn’t realize how many electronics in your home it covered. My tv went out and I was about to purchase another one. My AT&T rep reminded me I had coverage with Asurion. Filing a claim & the speediness of the Asurion was excellent. I would definitely recommend!

I opened my guitar case to find my headstock had snapped off, I was so upset as I’ve only had it for a year and a half and it was my first guitar. Luckily in the case I kept my receipt and my protection plan pamphlet. I purchased the 2 year plan and immediately started a report. It was very simple and the next day I drove to the store where the associates were very kind and helpful. They looked it over and gave me an idea of how it happened and took it back. I was given paperwork and a receipt to sign and in a few days I received an email with an e-gift card with the cost of my guitar. Now I’ll be going back and buying the same exact one as well as another 2 year plan. What a relief

Our LG 65” TV suddenly stopped connecting to WiFi. We had to completely reset the TV to factory settings and after a few tints it now just spins paginating no WiFi services at all. We sent the information in and immediately was informed it would be replaced. (We had forgotten it was purchased in 2016). Out was a great surprise. After paying a $99 deductible, the next page allowed us to choose our new tv and delivery is in 7 days! We have used the device for other repairs as well and need happy with the service.

I filed a claim for a tablet. It was approved and I sent the tablet to Asurion with the provided QR code through UPS. After 9 days I called in to check on the tablet. After speaking with a manager, about the lengthy process. I also explained that I use this tablet at work for streaming, etc. during down time. He proceeded to tell me that the claim will be denied because I use it as a work device. I explicitly said I use it to stream during down time, not as a work device. They denied it. This place is a scam. Avoid at all cost. Apple Care is the way to go.

I was super disappointed when my product stopped working today. I depend heavily on it. I didn't realize I had a protection plan and was quickly helped in making a claim. I will be able to purchase a replacement item and get it here quickly. I'm very grateful for this timely service.

Asurion is the worst company I have ever dealt with in my entire life. I got phone insurance with Asurion through Verizon when I got my old phone, which I dropped and the screen shattered, so I made a claim and it went very smoothly at first (Easily made a claim and got my replacement very quickly). Everything went downhill from there.

Super easy to use once I confirmed all my serial number etc. Definitely going to keep Asurion on my monthly plan. I was able to place a replacement as soon as I paid for my part. Thank you for making things easy to operate and make my life easier.

I have Asurion phone replacement insurance through Verizon Wireless. I filed a claim for a damaged phone and received a replacement on 12/5/2024. The replacement came with a self-addressed envelope to return the damaged phone. I was instructed to return the phone by 1/3/2025 via the self-addressed envelope. I returned the phone on 12/10/2024 via the USPS as instructed. On 12/19/2024, I received a message from Asurion phone number 1-800-762-0276, stating that my phone still needed to be returned or I may be charged. I contacted Asurion at the same phone number on 12/26/2024 and spoke with a representative, informing the representative that my phone was returned on 12/10/2024. The representative said not to worry and that the account would be marked so I do not get charged.

My orbi RBS750 Satellite would not sync with the main router. Tried direct ethernet cable but still wouldn't sync. Took a couple days to get back to me but found it needed to be replaced. Will be getting paid for another. Hardest part about filing the claim is getting all the identification formatted to upload to the system. This is the second time I've had to file a claim in the past couple years. As before, they came through in just a few days and determined I need another Satellite router. Love em!

This service is well worth the money because you just never know what will happen. I never thought I would actually need it but I finally did and the process was so easy. I had an incident with my iPad and was able to have it replaced. I will always keep my products covered without a doubt.

I had a great experience with Asurion. I bought the protection plan for my PS5 controller and used it a few days ago. I would 100% recommend this protection plan, it's an easy and straightforward process, and their response was very fast. I bought another PS5 controller and of course with the Asurion protection plan.

Broken microphone Not working. Not powering up, fails to turn on and activate. We reviewed the product sales associates and managers at Tara Center in Fargo North Dakota. They determined that the device is beyond repair and needs to be replaced. Next time store manager reached out to Fargo North Dakota location. It appears as the South.

This was my first time filing a claim with Asurion and the entire process so far has been as easy and painless as it could possibly be. They took care of my claim immediately and I couldn't be happier. I will definitely be using their services in the future if needed.

We love the home protection plan. My Apple Watch somehow came back from screen repair and wouldn’t work correctly but the screen was perfect so they replaced with a newer version. I’m happy we have this protection plan for our home. You really can’t beat it for the price you pay monthly knowing anything you need fixed can be fixed or replaced. It certain a game changer.

Ok. This was almost too easy. It took less than 5 minutes and we were approved for a replacement iPad. I can take the old one to the UPS Store and they will pack and send it in. Once it is received the replacement will be sent. I will update the review after I get the replacement.

This was our first claim with Asurion and won’t be the last time we purchase a protection plan now! It took me a few days to even file the claim because I thought it would take me a while to find the information, etc. But everything was so easy! Thank you so much!

My Garmin Dash Cam simply stopped connecting after almost 2 years. An older model works just fine but this one just stopped. ASURION is making good on the protection plan and I'm ecstatic! Very easy. Just keep records of your purchase! If purchased through Amazon, find the original purchase order for the covered item and a link to file a claim is right there!

Fitbit Versa 2 Health and Fitness Smartwatch with Heart Rate, Music, Alexa Built-In, Sleep and Swim Tracking, Black/Carbon, One Size (S and L Bands Included). I am a FitBit user and I purchased this one to replace my old model back in August of 2022. It stopped working and I could not remember if I had purchased the 2 year plan or the 3 year plan and to my surprise it was 3 years. I logged into the protection plan website and it took less than 5 minutes to complete my claim request and to receive my shipping label. I am so super excited that this plan was available. Made my day and New Year.

Asurion is great. I would recommend this to anyone. I wasn't so sure about pushing through in getting Asurion services but after I've had dealings with them I'm completely satisfied. Awesome. I have plenty of friends that uses Verizon. I will definitely pass the word around. Also the services for my computer is definitely outstanding.

I really enjoyed the service. Was frustrated because I thought I was going to struggle with replacing my item but I believe the resolution was fair and fast. I will definitely recommend this service to my colleagues. When they can resolve the issue they will provide a satisfactory solution.

Every time that I have had to use Asurion, it’s been a simple transaction. Ranging from cell phones, televisions, laptops. You name it. Sometimes it’s a simple repair, other times it has been a complete replacement. Just pay the service fee, and let them do the rest. I love it and couldn’t ask for more.

This has been a very cooperative company and I’ve used Asurion for multiple phone replacements and now I got this extra policy. It has been very helpful company to deal with. I have always got my phones replaced very quickly and the people on the phones are always easy to talk to and work with. I have already been recommending this company and their insurance policies to friends and family, I will continue to do business with asurion. I appreciate all the help you guys have always given me!! Thank you

This is a company that does the right thing for their customers, integrity is a lost cause with most businesses but this one has plenty! It’s what you don’t see that sets this company apart from others! They stand by their products and their services!!!! Will be buying their products from now on!

When one of my relatives accidentally stepped on my Samsung tablet and cracked the screen, I was devastated. I used it for school, and could not afford a new one. Then, I remembered I had purchased Asurion Multi-device insurance and got on to file a claim. I was expecting to have to jump through hoops to get a replacement, but it couldn't have been simpler or faster! I am so glad I decided to get the Asurion insurance!

I was skeptical when I first filed my claim mostly because I had read some negative feedback. But my skepticism was totally unfounded. I expected Asurion to tell me my claim would only be approved if the incident had occurred on on the 18th Monday of the month during a total lunar AND solar eclipse. This was not the case. After receiving my drum kit they provided detailed updates and on the 7th day they informed me they would be giving me an egift card for the full amount! Incredibly easy and happy! Thank you Asurion!

Each and every time I called, the person on the other end of the line was knowledgeable, kind and supportive to my needs. They appeared to be very client focused. They explained the plan to me and told me what to expect @ my appointment. I am grateful I have this service. It is a very big blessing to me. They like their technician was outstanding and very helpful. Have a wonderful, and blessed day.

On Friday, December 20th, I called Verizon to have my 75" LG television to be mounted. Seth was my Representative, who assisted me to set up the mounting of my 75" LG Television. He was very friendly, engaging and professional!! Seth was very patient in performing his job!!! Everything went well!!! Thanks, Clarence B.

The process was very easy and straight forward, took a whole five minutes to complete. Very satisfying with the warranty product replacement plan, well worth the additional $30 investment. My son's Meta Quest 2 left controller gave out almost two years after the purchase and now we are able to replace it.

We have really enjoyed the professional process when we need service. Thank you for quick and easy process. I would highly recommend taking advantage of this offer. We have had to use it to replace one Tv and 1 iPad. It’s fast and easy which is so important. Thank you, thank you!

I purchased a Appliance from Amazon. The appliance quit working so I went back to Amazon orders and found the date when I purchased it which is back in May of 2022 then I noticed I had purchased a protection plan for it so I opened the protection plan and it asked start a new claim didn't know how this was going to work but I did it. So I proceeded to give a description of what happened to the Appliance and submitted it within 5 minutes they gave me a reply back that said my Appliance would be covered 100%. Yes I would recommend this to my friends. Thank you.

The hardest part of the process for filing the claim is accessing the correct contact person. The chat kept providing wireless mobile devices information instead of the Verizon Home Protect Information that I needed. Once I got to the customer care technician, it was easy as 1, 2, 3. It involved providing verification of ownership and payment of service fees plus tax.

I bought a Comfee dishwasher in 2023; so, it worked for a little more than 1 year before it started making a strange noise and not pumping water out. It was extremely easy to file a claim, and I was totally satisfied with the option of getting a 100% egift card refund! I wasn't expected that option. With the complete refund, I am able to research for a different dishwasher and get something more compact (my current one is quite large). Glad I bought I the extra protection plan!

I had a great experience with the repair of my laptop. I was kept informed of the status every step of the way (which I greatly appreciated). Ultimately, my device was beyond repair, but a replacement was provided immediately. The folks at UBreakIFix were terrific! I definitely recommend the AT&T Home Tech Protect service.

I’ve purchased warranties before but never attempted to use them. I felt the need this time as the beginners drone I purchased broke and not from misuse. My experience was amazing. The process was simple and this warranty company satisfied my claim immediately. I will continue to purchase warranties as needed through them without hesitation.

The insurance coverage completely covered my guitar. Extremely helpful people and quickly delivered reimbursements. Highly recommend getting the insurance as it covers broken instruments. If not broken, instruments are reimbursed and can be kept! Extremely worth it! The insurance give insurance to the player that they can use their instrument to its full potential if something were to happen to it with knowing the insurance will take care of them. If you don’t break or damage your instrument, the insurance gives you great kickbacks for your using of them!

Installer did an excellent job. Would highly recommend the firm and the installer. He Called ahead, arrived as promised and stayed until the job was done, and the system was tested. Overall, a very professional job that was not as easy as it might have looked. I’ll definitely consider using them in the future. Glad I have Asurion.

Very professional and productive company. I'd have to say having it for my insurance put me out on top. Had a 75in tv that I didn't know if would be covered or not. I can say I'm satisfied and I recommend this type of insurance for anyone who has experience devices at home or if you have kids that destroy things. 10/10.

I am so happy that I had the 3 year Asurion plan. Product broke just before Christmas and not repairable, because the plastic ball just broke off (see photo). I really loved the product and want to reorder a new one. However, I am able to order a replacement due to quick refund of purchase price. Thanks Asurion.

Once I got to Asurion, the system worked well. I would recommend an insurance plan for all your computer devices and their companions. When equipment goes out without warning, it can be devastating to the work week. The equipment plan was well worth the money, the agent with whom I spoke was comforting and very helpful. No muss or fuss from Asurion in paying the claim.

My experience with AT&T Asurion Protect Plus was great. Everything was taken care of so thoroughly and quickly! I would recommend as 10 out of 10 service. I really wish that I had known about this type of service years ago which could have saved me a lot more many than I spent the last time I had a television go bad.