Asurion Reviews

This is the first time I’ve used the plan. The process was relatively easy and over all pretty painless. For anyone looking for a good coverage, this is worth looking into. This claim was for the replacement of a 60” wall mounted TV. The only issue I have is that taking the existing TV down and hanging the new TV was a real pain by myself.

Great job. I love using the app. It makes it so easy to navigate and I was able to get what needs to be done quickly. I filed a claim on my PS5 controller. Controllers have a $0 deductible. It is included in the plan. Thank You Guys! God Bless!

2 in 1 treadmill under desk stopped working.. Ask company to replace it but that company was a joke. Submitted insurance claim. No problem. Great job to getting the insurance and they took care of it. No hassle. Asurion took care of the treadmill with no questions ask. Very thankful I purchase the Asurion insurance because this treadmill broke within less than a year of use.

William was one of the best service guys ever. He was honest and had a super personality - you need to hire more people like William. He was very sharp on product knowledge and knew all about my Samsung refrigerator. It is my honor and with great pleasure, I highly recommend you use them for your needs.

Easy to work with Asurion. I believe in extended warranties. Save money and time. All my purchases are under extended warranties. Having this service give us peace of mind. My family are very happy with this product, but right now it’s not working the way we expect. Waiting to get a new air fryer. Loved to work with Asurion.

The plan was sooooo worth it! I had chair that snapped off the rolling base. I opened the browser and uploaded the images. When they didn't show enough information, they asked for a few more. Within 24 hours I received the reply! All you have to do is take good pictures of the damage. The process is super easy and the resolution is fast!!! HIGHLY recommend.

Asurion is so easy to deal with, very affordable insurance even for home devices, and very simple and easy to place a claim and get the replacements back, and supper fast, thanks Asurion. I'll definitely recommend you with everyone especially if you have kids 😀, so I repeat definitely recommended Asurion as your care provider for any type of devices, trust asurion is the best. 👌 👍 😍

I had to use my protection plan because my moped is basically totaled. Marry came to the rescue and made terrible situation better by offering excellent customer service. She was very kind and made the process quick and easy for anyone to understand. If you plan on making a large purchase then the protection is essential.

Gerardojr is a keeper. He listened to my concerns and address them quickly efficiently and provided me with clear direction on next steps. Gerardojr Used great for ** and was polite with his communication. Enjoyed interacting with him via chat, I will make sure and make a note of how to contact you again.

I purchased a Shark vacuum from Walmart, and it worked well for about a year. However, over time, the suction power began to weaken. Despite regular cleaning and maintenance, I started having trouble vacuuming carpets, and debris often got stuck in the main pipe. Thankfully, I had purchased an extended warranty through Asurion. I contacted them to file a claim, and the entire process—from submitting the complaint to receiving my reimbursement check by mail—was seamless and hassle-free. I'm really impressed with the service, and I’ve recommended to my family that whenever they buy electronics, they should always opt for an extended warranty through Asurion. It’s definitely worth the peace of mind. Hats off to the team at Asurion.

My last experience was with Michell, a Verizon tech coach for Asurion Services. This experience was so phenomenal that for once in my lifetime, I actually felt as though Verizon team members and co. truly CARE ABOUT ME. NEVER have I ever, received such services from ANY company that I receive services from. As a consumer, I highly recommend the Verizon Network, they WILL deliver exceptional service and your dollar will feel invested, not spent!

Spoke with a customer representative on the phone, she explained what I needed to file my claim. She put me in touch with Amazon where I had purchased it and the Amazon representative helped me find the information I needed. I then went online, filled out all the information and filed my claim. Everyone was very helpful.

Queried Kerby whether new replacement phone on my wireless account carried the same Asurion protection as the previous phone. He quickly looked up my account while being both friendly and professional and provided assurance that the protection continued while reviewing different upgrades of a policy I might want to consider. Appreciate his friendly and responsive answer.

Submitting a claim was fairly easy and once I described the issue Asurion was able to reimburse almost immediately. Thank you for ease of access and support. I will definitely be using Asurion for future coverage. The criteria for what is covered with Asurion is very clear. I am glad I decided to buy the extra coverage.

I purchased a stick vacuum from Amazon and also got the protection plan. 2 yrs after my purchase the vacuum stopped working. I messaged with Patrick and he was professional, friendly and quick. He was able to find the product and issued my refund as an e-gift card to my email. I always use Asurion because the staff is knowledgeable and always seem to be having a good day. I recommend Asurion for any and all protection plans! 🙂

I had damage to my router after a storm. My rep was quick to pull up my information and filing a claim was super easy. She registered the additional item from that order to make any future claims easier. For the price, these plans are absolutely worth it. I will be purchasing them for all future electronic orders from Amazon.

Today's world is way too busy but this help page is absolutely wonderful! Marion was able to help me with my phone issues and remained very pleasant to work with the entire time! I would use this service over and over again for my phone questions and glitches. You won't regret latching on to this team!

Once I was able to be connected to a live tech the problem was resolved fairly quickly. My tech was Joel and he was extremely patient with me. I’m elderly so he had to explain things in detail multiple times. Joel was very gracious and patient. I didn’t appreciate being sold the Verizon Protection plan at the end of our tech support call. I will say Joel did his best to answer all my questions and walk me through the plan and the benefits as well as the cost. And ultimately after multiple conversations I did sign up. Nicely done Joel.

Very good and reliable company. Eases your mind on the electronics in your home that are covered. Very easy to get service and or a replacement. Have had to use them several times and have always been very satisfied with their service. You can easily request service online or call, not difficult at all. Highly recommend :)

Diana was a pleasure to deal with, very knowledgeable, courteous, patient, a truly pleasant experience. You should give her a huge raise and try and find out if she knows anyone else like her that you can hire. Diana was a pleasure.

Our Gazebo top got a tear in it. It was so easy to get a refund, I couldn't believe it. I received my check inside a week. If you are considering this and are getting a gazebo top (which wears out yearly), it is worth it to get the protection.

I chatted with a representative online about the problem with my Fitbit. She took my information and filed the claim for me in no time. I was completely satisfied with the results of making my claim to Asurion. Very easy and completely in 15 minutes. I would recommend Asurion to my family and friends.

My washer had an unusual problem, the door opened during operation & the hot water valve would not shut off even after the power was turned off. The Service repairman replaced all necessary parts & tested the system before he left. I am very satisfied & pleased with the repair & ease of filing a work order.

Cyril’s was very helpful in addressing the issues for a battery & screen protector replacement. She provided the number for the Asurion protection plan so I can set up an appointment to get them fixed. I will have to wait and see if the issues are resolved when I call to make an appointment.

Needed to activate phone. Took very little time to achieve. Very nice to not leave the house. Thank you David **. Very friendly, prompt, and helpful. Something that would be helpful is 24/7 tech support because I received this phone at 6 pm last night to the location I am at.

Quick and easy to replace a broken phone. Customer service was very nice and helpful. Probably one of the easiest pain-free experiences I have had trying to deal with phone problems. Did all of it online through the chat without having to go to a Verizon store. Would recommend others to use Asurion to protect mobile devices.

Over many years I have had items protected by Asurion. Repairs are handled quickly, correctly, and smoothly. Shipping and receiving is simple. Often I have received my devices back from repair remarkably quickly. I have only had good experiences. I will always buy Asurion products. There is no need to change companies.

I had an outstanding experience with Asurion representative, Lerry **! From the start of our chat, her friendly demeanor and willingness to help made a significant difference. She listened patiently to my concerns and provided clear solutions. Her professionalism and knowledge stood out, making the process smooth and stress-free. Thank you, Lerry, for going above and beyond to ensure my satisfaction!

Lenovo computer stopped working. Lenovo tech told me to go through Asurion warranty. Still under Mfg. warranty. I was explained by Asurion I was still to use my mfg. warranty. Was a simple answer to my issue with my computer. I have been through 14 emails back and forth trying everything that Lenovo has been asking me to do and still no computer.

My experience was very pleasant from beginning to end of chat. It was quick and easy to be able to get the information that was needed to process the claim and would highly recommend to anyone. She explained everything in detail, so it was easy to understand, while being very professional and kind. Thanks a million!

Jeff the man who mounted my TV was extremely pleasant to deal with. Explained what he was doing. Cleaned up after. Was super nice to my small grandson. Explained what he was doing to the little guy. Communicated well on when he was to arrive. Have suggestions on mounting. I would definitely keep him as a sub- contractor.

So if you don't have Asurion home insurance, you need to get it. So worth it! Had a TV go out the other day, very easy to start a claim. Had the replacement TV in two days. Had problems with the new TV. Went online to customer service and took care of the problem right online with no problems. I will never go without Asurion insurance.

I have been back and forth between Verizon and Apple since Easter. The people that I have dealt with have all been excellent. But, the systems are the reason for my problems. This was the 3rd phone that I have tried to get through your system and I had to go to a store to get this straight. Your people are excellent. But your systems are terrible.

Asurion is a great company to work with. Their claim process is easy to navigate and if you need to speak with anyone, they are very friendly and they make every effort to help with whatever you need. I’ve had Asurion Home+ for several years and my claims have been two iPad screens, a floodlight security camera, and today I finished the claim process for a 70” flat screen TV. In each case, they repaired or replaced each item, just as they advertise. The new TV will be delivered day after tomorrow! They gave me a couple choices and I’ll attach a picture of the one I chose. Thank you, Asurion!

Having an Asurion protection plan on every product that it's offer I always opt in. My water dispenser breaks down, I immediately went to my purchase history and redirect me to Asurion website which has easy navigating when it comes to your product claims. I get result in a few minutes and happy about it.

I used the Live Chat for help. Once I uploaded my receipt and explained the problem, I was able to solve my issue in a matter of minutes. Everything was surprisingly easy. My claim was approved and I will be getting reimbursed for my item. Glad I bought the protection plan from Asurion via Amazon.

Heater replaced. Evelyn was great and I recommend highly, it was a very quick and easy thing to do. She went the extra step to accommodate and I am very appreciative of her. I am very highly satisfied and thank her for tending to the problem in a friendly and fast way. I am able to get a brand new heater thanks to her. As I said, I highly recommend and am very pleased with the outcome of my unfortunate problem. She is a pleasure to deal with.

I received my laptop back fast, but the power cords were not in the package. I can not use my laptop without them. I have called several tines and I still have not received my power cords. The repair if it was done was received very fast, I can not tell if it was repaired without the power cords.

Excellent experience filing a claim. The chat used to interact with Asurion worked very well. I did have a trouble using my order number to initiate the claim but whatever the issue, it was resolved within the chat. The claim was approved quickly and clear, concise instructions were provided for the next step.

When my device suddenly stopped working, I expected a long, frustrating process to get it repaired or replaced. Instead, Asurion delivered one of the best customer service experiences I’ve ever had. From start to finish, the process was fast, easy, and completely stress-free. Filing a claim took just a few minutes online, and I was guided step-by-step with clear instructions. What impressed me most was the speed—my replacement device arrived the very next day, in perfect condition and ready to use.

Bought a warranty for my steam mop and just used it. The mop head became detached and fell and broke. Very simple process and getting it replaced. Will use this service again. Having the peace of mind was great. It was a simple process: fill out a short form, submit a picture and send.

I bought a Panoraxy security camera on Sep. 2023, which failed to tilt and pan. Went to Asurion website and was directed to chat session. Initially, there was a wait for someone to come for chat, but finally, every step went smoothly, and Asurion Protection Plan processed for a full refund in an Amazon Gift card.

I'm just starting out as a customer and I'm already happy with customer service. They are very helpful and I can't wait to get started with my service. Hope I become a forever customer. I had mobile and I was overcharged for my service. I was never happy with their services and almost getting my service disconnected and all the reactivation fees.

This has been the easiest experience I have ever had making a claim before. I had a text message answer to my claim before I had been redirected to the customer service satisfaction survey. I would completely use this company again, and would recommend them to others. Thank you for your excellent service!

Needed to file three claims over the past year and everytime it has been a very efficient and good experience. I've called in and done a claim over the phone and also submitted one online. Very professional customer service. Have recommends this to several of my friends and family members.

Updated on 05/16/2025: Asurion came through with a favorable response. Instead of replacing the bad Apple watch, they issued a reimbursement. The amount of reimbursement was not 100%, but it was large enough for us to feel satisfied. This reimbursement will be helpful towards the cost of a new replacement watch. There was one small and vexing problem. Most of several times that I attempted to follow-up up on the claim on Asurion's website, the website would not respond. I don't have this problem anywhere else. I advised this to Asurion so that they might investigate if this might be a system issue.

The process is very easy. What was difficult was finding the serial number and model number of my TV 'cause it was wall mounted and very big. I could not get it down myself so I had to slide my phone behind it. I love the new home protection plan that Asurion and AT&T has now. I wish I'd had it last year when three hurricanes came over the top of me.

My 65“ television started acting crazy a few days ago. I filed a claim online and I was shocked at the speed in which my issue was resolved. The online was direct without any hold ups. I will remain a faithful customer with AT&T Home Protection Plan. This is one of the best insurance to have for any home warranty when electronics are out involved.

Great service, fast and easy, I highly recommend using Asurion warranty. I filed my claim and within 2 minutes they approved it and sent me a shipping label to take to UPS, great, great, great, fast service, use them for all your future purchases, you'll be glad you did, fast and easy.

Have used the service before, with cell phones and now my television. With low processing fees I'll be getting a new TV. The process is super simple, a few photos of the unit. Brief description of the issue. Pics including the make and model numbers. Submit and wait for the review of the issues. Received my claim review in less than 24 hrs. Thanks.

Easy enough to file a claim with a quick and efficient response. Never confident about these warranties being true to word. Will be happy to purchase warranty again in future. Top service, thanks, Asurion! Recommend purchasing, it’s well worth it although haven’t received refund yet, it’s confirmed and we feel confident that the outcome will be as expected.

The phone app made it simple to file a claim. I had a line of dead pixels in my LG OLED Tv that was beyond distracting and would’ve been very costly to repair through LG service channels. This replacement warranty saved me money and a headache. I highly recommend this service that was available to me through my Verizon wireless service. The speed of replacement was under a week from the date of claim.

Customer Service was Excellent. Shipping options were terrific, and so were the replacement options. I hope the replacement is as good and durable as their claim filing processes. I am happy to report back within the 1 year and/or 2 year follow up here with an update for everyone to view. Best fees Spent!!

Asurion is doing an excellent job—the claim process is simple and straightforward, which I really appreciate. It would be even more convenient if there were an option to file claims for insured products directly through Amazon. Honestly, if I didn’t have Asurion, I would’ve had to toss out quite a few electronic items I’ve purchased from Amazon. But with Asurion coverage, I feel completely worry-free when buying electronics. I always try basic troubleshooting first without opening the item, and if that doesn’t resolve the issue, I just file a claim and I’m good to go.

I always purchase the protection plan from Asurion when purchasing Bluetooth hands-free headsets. Anytime I've needed to file a claim it has gone through smoothly, regardless of using the chat service, the online service, or speaking to them on the phone. Thanks asurion for being so easy to work with.

Wow! I initially purchased a protection plan when I cracked my iPhone screen I didn’t think I would use it, but I got it just in case. Fast-forward a few months later one of my TVs went out. I was able to file my claim online and within two days, I received a message stating I had been approved for a replacement. The process was so easy. I’m so glad I purchased the insurance.

I always veer away from getting Insurance when I purchase on Amazon. This was an amazing experience so glad I did! I will definitely consider getting Asurion on policies in the future. Clean website was extremely easy to do and the fact that it was connected to my product was amazing. Thank you for a really good experience that will allow me to replace this product easily.

My Intex sand filter pump started leaking and I filed the claim immediately. Pump is two years old and Asurion sent me reimbursement same day allowing me to purchase a replacement. Easy to start the claim process and start to finish 10 minutes of that. I can now order the replacement and get ready for summer! Thank you.

I’ve had a blower a few years that I only used like 5 times. It suddenly stopped working. I filed a claim and they are sending me a check. No fuss no Muss. Thank you for being reliable and legit! I was fully expecting an issue or for me to have to do some ridiculous things. But was easy and fair.

I received an Amazon gift card balance within minutes of filing my claim. It was very quick and easy to file the claim online. The website is very easy to use and the response time really is amazing! I will most definitely use Asurion to insure my purchases in the future.

Salt cell for pool stopped working. I had a 2 year warranty with Asurion. Reached out to Asurion to redeem warranty. The claim process was easy. After answering all the questions they state I will be refunded the total cost of product after they receive the damaged one. They even paid for shipping.

I love Asurion. If you are buying something that has really good value, you would be dumb not to purchase this plan. I haven't had to use it a lot of times but then again I have that I use it a couple of times. When I have used it and has been completely hassle-free and very easy to make a claim. Also, the process is quick, as it is done on your Amazon orders page.

Easy to use, great feedback and conducted in a timely manner. Free easy emails on the shipping label then timely text and email updates. The only downfall is the AT&T reps did not have full detail on how this program works so it has been trial by fire dealing with them, but so far it’s been a great success.

I appreciate your open line to service and your responses! Please be more aware of claims deposited. Thank you for the repair that you made approximately 2 weeks ago to this laptop. I am looking forward to receiving my laptop when your repair the malfunctioning charging on this laptop. Whenever I need this type of service I will always look forward to the service that Asurion provides. Thank you so much for being available!

Another great experience with Asurion. The process of sending back my Apple Watch under warranty was very fast and easy. I don't have a lot of bandwidth for annoying internet stuff. I wish some of the websites I have to deal with were HALF as easy to use as this one! Thank you.

WOW no joke this insurance company really keeps their word on what they cover. We purchased a Gas powered Rototiller from Amazon that was a fairly new brand name. We bought the insurance since we had never heard of this brand before. Purchased the 3 year warranty and GRATEFUL we did!! This gas rototiller was rarely used, mostly for vegetable gardens and seasonal things. Well on the 3rd year it was losing power, blowing grey smoke and would run but it sounded like something broke inside and grey oil would always be present. Well long story short we looked for our order on the Amazon history and THANKFULLY we found it!! Immediately filed the claim, the whole process was done online, filled out their form. Man...the process was HASSLE FREE!! Will definitely be counting on them to cover all my products from now on!!

File a claim for my Hammock and for few years started to tear up. Good thing I had Asurion coverage. It was easy claim and sent me right away a gift card to purchase a replacement. I highly recommend to get additional protection for any high value product from Amazon.

Lew's rod and reel snapped on hook set. Was simple claim. Very straightforward. Never had paid for extra insurance. Glad I did. Loved that rod and now I get it back. Would recommend to all my friends and def will get in future. Very pleased. Wish I had it for all the other products I own.

I am totally satisfied with this service. I had forgotten I even had it. Thought it would be a much more difficult process. Claim process was very easy to follow and answer questions. It’s was quick and got response right away. Couldn’t have asked for better service. Thank you, thank you.

Purchased a 12x12 canopy tent from Dicks Sporting Goods. Bought the "No Sweat Purchase Plan" for an additional $20. First time I used the canopy the legs bent and it became impossible to retract the canopy. Unable to collapse the canopy, it's too big to put in the car, so we dumped it in the nearest dumpster. Tried to make a claim with Asurion, and was denied because I was no longer in possession of the item and couldn't provide photos of the damage. This requirement was never mentioned to me when I bought the plan.

I don't usually purchase extended warranty on things but I did when I purchase the Shark vac/mop and I am so grateful that I did. As luck would have it, within days of the manufacturer's warranty expiring my appliance gave out and would no longer charge! I remembered I had purchased the extended protection so I got online and submitted a claim. It took less than 5 minutes and my issue was more than satisfactorily resolved. I would recommend this warranty to everyone.

I would highly recommend this hassle free warranty program. My treadmill (purchased 15 months prior) stopped working, within 5 minutes I was able to complete the claim form, submit it and even receive a response. Simple to use. I will certainly purchase this warranty again in the future. It has taken me longer to write this review than it did to complete the claim process.

This insurance is a must have. For when you have a pump failure. Easy claim process. Yes, I would recommend this pressure washer pump to anyone. It doesn't seem to have a long pump life. It started out with very good pressure and rated at 4.7 GPM at 3,600 psi. At time of failure it maybe has 2,000 psi. It doesn't have a long working life, like the big name pumps.

Took two days to process and get approval on repairs. Had to talk to customer support multiple times. Usually the choppy English was understandable, but difficult at times. Over all, I am satisfied with this warranty program, but wish they would allow you to renew previous products where warranty has expired.

The technician was a true professional. He understood the problem and did the repair. I was truly impressed and satisfied. The only problem was the LG customer service group did not seem to integrated with Asurion. We had to make numerous calls over several days to finally get the information we needed to schedule an appointment.

My bike worked great for about a year and then one night fell apart. Asurion had my claim processed within minutes. It was fast easy and It was so worth the purchase price of the plan. I will never buy a product on Amazon again without getting Asurion if it is offered.

Quick claim processing process. Would highly recommend others to protect their purchases through this company. The company actually send return label UPS shipping. Very inexpensive protection plans. Well worth the money.

Excellent product and service. Well worth the money several times over. I have paid for protection for years, but the ability to protect thousands of dollars of promotional value and now most of my home tech is an easy decision. Lower deductibles combined with more expensive phones makes it make a lot more sense.

Repair man replaced 3 different main items in fridge and did it in record time. Absolutely the best repairman I have ever had for anykind of repair. Highly recommend Mr. Mehdi ** and NISI my Samsung repair service center. (Not sure if they go by NISI or Asurion). But I know it's NISI USA Factory Service Center.

Very fast and fair claim process. Bought a policy two years ago that was a three-year plan for our dehumidifier, which suddenly stopped working due to a pump failure and they immediately issued coverage. I filled out the form online and it could not have been easier. Very satisfied customer.

I would recommend Home Protect with Verizon. I’ve used them for years. They helped me with my computer and if you have a problem with your computer or home device, they will come out and look at it and take care of it. The people you deal with are all very professional and patient with older people.

Love this company. Their website is easy to navigate. Simple questions it’s asked and you have to be honest so you can get the best help from them. They would ask the plan you purchased with what company like Amazon for example then a list of things you bought that were insured with them will pop up and you pick the item. Describes what happened to the device and add a picture of the device for proof and submit it. Simple as that, can’t get any easier than this. Thanks Asurion

The guys were absolutely excellent, professional and knowledgeable, I was very happy with my service. I would highly recommend this service and these technicians to anyone. This made my move easy and they were very helpful. The tvs were hung level and in perfect position and I was advised well on the positioning

Biggest waste of money, 60 bucks a month and they can't replace a cracked screen. Waited 6 days for appointment for a no show. Don't waste your time and money. Verizon will try really hard to convince you to throw money away with these people. SCAM!

A shredder that I have had less than a year failed. I attempted to contact the vendor directly for resolution to no avail. I then remembered that I had purchased the warranty. It was extremely easy to file the claim and receive the refund. They even set up the return shipping.

The solar lights worked very well and withstood hurricane winds! So not a bad purchase. The lightning in the evening hours along with the motion detector is really great. I would recommend this for people who like having light on all night without affecting your electric bill. The customer service has always been great as well because it was so easy and efficient how the claim was filed and the decision was made instantly.

I purchased expensive batting gloves and purchased product protection for the item. After 5 months of use, the gloves tore in the palm. The plan covered our purchase in full. The refund was timely and the process was straightforward. I received my store credit within 48 hours. I will purchase protection for future purchases.

Everything went well. It was easy to use and repair was fast. Definitely recommend this service to anyone. I purchased this repair plan through the purchase plan at the Army Air Force Exchange. I am not sure what else to say or recommend other than the service and plan were excellent.

My experience is great so far. My portable air conditioner stopped working and I looked up the warranty information and found it through your website. Thank you for your help. I'm proud of you. All right have a nice day.

My monitor was beyond repair. I really liked my ASUS monitor, but Asurion let me know they could not repair it. It was made in China, and they could not replace it. They gave me a reimbursement to purchase a new monitor. The process was easy and. simple. I am shopping now for a new monitor. Thank you.

Great program, especially for those who have lots of electronics in their home, especially if you have kids. I am always recommending the program to all my friends and family. I am also now considering the home appliance plan as well. We have saved enough money to pay for the cost of the plan to date. I can say the 2 TV's, 2 Printers, 1 computer repair, and 1 Ipad repair makes this a worthwhile program.

I am greatly appreciative that Asurion contracted with Gregory of A1 Quality Service to address my servicing issue. Mr. ** was amazing! He was thorough, informative, and professional in addressing my repair issues. I can’t say enough good things about this company. Thank you, Asurion for contracting with such a great company.

I had forgotten I paid into the three-year warranty. I went to Amazon ‘Orders’ to see if there was a company name for the watch to see if there was a troubleshooting tip. My watch just died when trying to recharge it. Purchased 02/2024. I’m more than pleased and very thankful for Asurion! Thank you.

My printer under warranty, stopped printing, called warranty, sent me a return label to print out, with no operational printer. Went to staples store to get help. Complicated, many steps to complete return label print out. Printer sent back over a week ago. I was told I was to receive a credit via my e-mail to print out. With no printer, I will have to back to Staples for more help. The printer I sent back HP ENVY Inspire 7900e series.

It has been a great experience. I made a previous claim and all was good. I am anticipating that all will go well with this experience also. It is easy to just take it To UPS store. It is close to My home. Free shipping is a good perk as it eliminates the additional postage costs that could be incurred. The previous claim sent me a new watch and it arrived in good condition wrapped carefully.

This company is a complete scam. You pay a monthly fee for their services, then another $100 deductible just to wait a week to receive a replacement device. They won't let you pick the device up from a UPS store or from one of their locations. You just wait a week until your phone arrives. Customer service is horrible. They're all incredibly rude. Just another insurance company scamming the masses. 0/10.

They made the process of filing a claim easy and streamlined through their portal, thank you for your help and your excellent support. My child’s iPad stopped charging and working and after filling out the application it was replaced with little effort. Your shipping support options are very convenient with facilitating the delivery of the non-working device. Please let me know if you have any other questions or need any additional information.

Sometimes when we purchase items we might not want pay more for the insurance but when things go wrong you realize how important it is to spend that extra money. So when I had to file a claim, even that process was made easy. Thanks for everything. I as a consumer appreciate it.

Asurion was great addressing the issue with my washing machine. They were easy to file a claim and keep up with communication about the progress. The process took a little bit longer than I expected because of a special order. The service company did a great job to order the right replacement and fixing the washer. They described what happened and gave recommendations for maintenance.

My experience was excellent from start to finish. The process was efficient and provided a strong sense of security for my purchase. Based on this positive experience, I will be opting for insurance coverage on all of my qualifying purchases moving forward. I highly recommend this service for anyone looking to protect their investments.

Hi there, if you're not an Asurion Home Plus or home Appliance. They have saved us a ton over repairs. We have been a client over two years now and have told all our friends and family about the great service we received. When we move into a home, I will transition to their "Home Appliance" subscription. I strongly recommend them.

I'm glad I bought an Asurion Protection Plan this time. This is the second Sun Joe Air Compressor that I purchased, and it is the second one that failed. I didn't buy a protection plan on the first one, but I learned my lesson when it failed. It's better to be safe than sorry, as the cliche goes.

Got the extra insurance for an office chair and good thing I did because it broke just shy of my 2 years extra protection. Filing a claim was easy and they said I got a gift card coming for the full amount I paid…minus cost of the insurance. Still absolutely worth it.

I bought a product in 2023 and used Asurion for my protection insurance. My product broke down in 2025 and my filing for my claim was as easy as ABC. All I had to do was just sent an email to them and within two minutes my claim was approved. That is super fast. Thank you for the honest work you guys are doing.

Will purchase this service again and again. Worth every penny! Easy to file a claim and resolution was quick and fair. If you have young people who play sports in your family you will not be sorry you spent the extra few dollars on this coverage. Highly recommend! Especially love how you can send a copy of your receipt when you purchase the plan and they keep it on file for you. That was a big help.

I purchased a phone in December 2024 and paid for protection (24 months). I filed one claim September 2024. When filing the claim my phone I originally had was not available, so it was replaced with the iPhone Pro Max by Asurion. 3/20/25 My phone fall and black out. I called. Filed a claim (4 times), my claims was denied by Asurion stating my phone is not under coverage.

My protection plan was for a musical instrument while playing it. I dropped it and it cracked and I sent pictures in and didn't really expect a refund, however, I sent the pictures in with the receipt and within a couple hours I had a gift card reimbursement for where I bought it from. From. Very worthwhile to get the protection plan..

After only six months, the back of my office chair tore about six inches along a seam holding the webbing to the frame. I submitted a claim along with supporting photos. Within a few days I received a rebate for the full amount without any further submissions or questions. I rate my experience highly and will go on record as being extremely pleased with the service and support.

Making my claim was extremely easy. I usually call and make the claim but this time my TV stopped working and wanted to get a sooner than later answer on if my TV was covered under the protection plan. So I decided to file the claim online. I was asked simple question about the product and then of course needed to verify my identity. And just like that my claim was taken and completed. I’d definitely recommend HomeTech Protection. I’ve been with the program going on 3 years now and it definitely helps to save me money! Thank you!

Easy to file, and the customer service was amazing! My rep was awesome and personable, and the resolution was reached with zero hassle. I was also offered sound advice and made aware of other Asurion services that could benefit me further down the line. So glad I kept this program around!

I only purchased the HP8015e all-in-one printer because my less-than-a-year-old 8025e had stopped printing. Since I had a customer's card order to complete, I rushed over to buy a replacement that would use the same 910 cartridges that I had in abundance. At the time, I didn't realize the 8025e was still under warranty. Anyway, the 8015 worked well with the sample ink that came with it. As soon as I replaced them with brand-new cartridges, it stopped printing. After some trouble shooting, it started printing pink only. Even after receiving new color cartridges, it does not print color, although the supply level says full.

We signed up with this outfit because it was recommended by the employee at “You Break I Fix” as a means of getting a discount on repairs. We’ve been paying for over a year with no claims and decided to get an iPad fixed. We submitted the claim online, because the repair place said they couldn’t fix it without a filed claim. Went through the process, then realized we didn’t get something right (per the repair guy) and resubmitted it but were denied two days later. So we decided to cancel the plan by phone. The call taker was really nice and talked me into resubmitting the claim, saying something about $5,000. Also tried to upsell me on appliance repair stuff. Please No. So we got back online and resubmitted it.

I always purchase the no sweat protection plan for my son's football accessories. If, for any reason, a product fails or breaks, Asurion will replace it quickly and easily. I highly recommend this product. The process is very easy to follow, and the value is well worth it. If you have young athletes, it's worth the small fee to cover their gear.

The overall claims experience was seamless. From submission to replacement. I was able to submit the claim in under five minutes. Shipping label was made available for free. I packaged the device and dropped it off at UPS. They received it within 24 hours and responded with a replacement immediately.

Am very happy with Asurion. The representative was very helpful and they give you options to choose from. They are very good. I highly recommend asurion. They provide good customer service. It was a fast process to receive my replacement. I’ve been with a asurion for many years, and every time I needed a replacement, I get good customer service, and good quality, and the replacement.

I’m so glad I took out a warranty on my handheld vacuum that quit working several months in. I’m very impressed with the warranty insurance and how easy it is to file and how good they are to work with. Thank you very much. Won’t hesitate to purchase other warranties through this company

I purchased the Asurion protection program about 2 years ago from Amazon. I only had to use it twice and the process to submit a claim is extremely easy! My family buys more products from Amazon since I purchased this protection knowing that we are in good hands. Amazon and Asurion stands behind their products! Highly recommended! Exceeded all my expectations!

First time I've had to make a claim with Asurion. Went so quickly and smoothly that I'm still surprised and honestly a little suspicious about how it will end. It appears I will get a full refund in 24-48 hours. That will be great, and I will definitely use Asurion again for the replacement unit.

Working Asurion was pain-free and very quick. Although they could not fix my iPad, they offered both a fair cash settlement or another iPad with the same options. I needed my iPad back and got a replacement. The entire process was quick; I'm really, really happy I'm covered with Asurion!

Very good in what they do. I took my iPad to go get fix and they did a very good job. I was able to call and check on my iPad and they told me how know it was going to be. They said it going to be a couple weeks. Very good job.

They handle things painlessly and easy. I would recommend Asurion above anything, love home protect it worth it. I had it for a while, never used it but was hoping it was useful, it definitely is. Thanks, if you don't have it, you need to get it.

I loved Asurion home tech protection. My tv and sound bar are both about 8 to 9 years old starting to glitch out and had to start thinking about how to replace them when we don't have any money. It was fantastic that just had to send pictures and they sent me a check. Took an immense out amount of stress off of me.

Khalildd111 the representative is very good at making sure that the person on the other side of the phone feels like it’s a very smooth, and very easy process and takes no time at all. Thank you again for the replacement and the ease of mind of a hassle free experience!

Every time I have had an issue with a product off Amazon and I bought the Asurion warranty. It has been hassle free and extremely easy to use. I never buy anything without buying the warranty. It has definitely paid off. I ordered a gaming chair and the back fabric is coming apart. Asurion is taking care of it right away. Great company and service.

I used my mobile home protection to replace an iPad air and I couldn’t be happier. This thing was collecting dust the last year + and I did not want to throw it away. I joined with my phone carrier, they have Asurion help with claims on most any home electronic. I tried it for $100 and 5 business days I have my iPad back and it’s the upgraded model. My old one only had WiFi, this one has WiFi+ cellular. And for me as minor as that is, it’s the little things that get me. Definitely recommending this to everyone and definitely going to use this service again.

Garmin Sapphire Fenix 3 HR stopped charging and was submitted for repair. Yes, there is a deductible but worth it based on this comparable replacement equal to original item to be repaired or replaced. I fully recommend this monthly premium service to allow peace of mind in quality of service and workmanship. Look no further. The bang for the dollar is worth it.

I have had Asurion for multiple years for my phones, and recently in the last year acquired their home protection plan. I have had nothing but great experiences with them. Not only is the claim process easy, but they get everything done so quick. From the time I make the claim to when I get my replacement is usually within a week. I would recommend Asurion to anyone who wants to protect not only their phones but everything product that can be protected within the home protection plan plan.

I bought a pool vacuum in 2022 and it started giving me issues. I wanted to see if I can get replacement parts and forgot I had a warranty. They held their word and gave me a refund. I would have expected maybe a replacement part. Very impressed that they kept their word on this product. Actually amazed!

The process was simple, straightforward and reasonable. The replacement option offered was very acceptable as was delivery time frame. The information required to process the claim was basic like model number and serial number. They did not ask a thousand questions to determine my eligibility. Overall a good idea to carry this insurance to protect your investments. I would definitely recommend this program to family and friends.

Great insurance. Well worth it for the price. I would say it’s worth the price for the insurance and you can get a good deal for the price if you’re willing to go for the insurance if it’s a good deal. The only thing that I had an issue with is the 50 words they want you to write for the description on the insurance details.

I buy nothing from Amazon without an Asurion warranty. I have had dozens of Asurion extended warranties. Asurion is by far a 5 star extended warranty company. I stopped buying from E Bay because their warranty is of poor quality!! It wasn't Asurion. Was Allstate or something! The people at Asurion are super customer friendly.

I've had mobile insurance thru Asurion for at least 10 years, added the Home tech insurance about 5 years ago. I've filed maybe 2-3 claims a year during that time. Only one time did I have a less than great experience, but it was eventually resolved and I was satisfied with the final outcome. Filing claims is so easy, mostly online with an occasional phone call. They have never given me a hard time about any claims I've made. I'm very satisfied with the service and when I tell people all the benefits I get they are always a bit jealous.

I bought multiple appliances from Home Depot in 2020 and purchased 5 year warranty on all of them. 2 years into the usage, my GE Refrigerator started making knocking noise which does not go away. For the last two years I am running around creating claims thru their portal, visited Home Depot multiple times and still no luck. Based on my experience, looks to me Asurion is playing delaying tactics thinking that by frustrating the customers they will give up. I will give one more attempt to get this resolved and then hand off the case to my attorney for action.

This company is great. I have been using Asurion for over 20 years and have always been pleased. They have not only fixed this TV, but I have had multiple phones fixed by them. It was amazing, and the phone was back working in no time. I have never used their home protect before, but when I used it today, it was amazing! They are even sending me a new TV, and I have never seen better service.

Great customer service! Via phone call or in person at a repair facility, my experience was extremely pleasant! Made every monthly payment worth it! I would recommend this additional service to any person interested in having repair issues handled quickly and efficiently by experts, hassle free. A must have, Asurion warranty!

Reshunda was great. Awesome customer service. She made it easy for me to feel at ease and to make the claim. She was very helpful. She helped me step-by-step through messages. Text message to answer all the questions to put in my information in the system and pay the amount due for the repairs. I thank you so much Reshunda for all your help. If it wasn’t for you I would not be able to finish this off. My kids will thank you in the future.

The delivery was great so 4 stars for the delivery. But after I got the TV out of the box I could see that it had damage in the lower right had corner. It looks like the frame of the TV is damaged. I have pictures that I will add. Can this be resolved? I'm concerned for it making the TV fail prematurely. Please advise. Not trying to be difficult but I do want the get a good product. I look forward to your response.

Getting the claim on our bat was very simple and easy. Would highly recommend. I have gotten insurance on his batting gloves as well. It was a no brainer to get the insurance plan on his new bat as well. If your child is truly serious about baseball or softball this is a must have.

I bought an Asurion protection plan through Verizon as my kids routinely destroy their iPhone screens. It has been helpful for the two claims on the screen replacement. However, I also submitted a claim for a battery replacement on an iPad Pro Gen 3. As no Gen 3 replacements were available, it was immediately replaced with a Gen 7 with the M4 chip. Assuming it is refurbished to factory specs, this is one heck of a win!!!

The espresso maker worked fine for almost a year. I didn't use it right away because I was just using another coffee maker until I was ready! The display that told me the temperature, on/off or if it's ready to make my espresso was always very dim and could even be difficult to see in the dark! Less than a week ago, the display showed that it went to the steam temp without my putting it on that setting! It would just show E-2 after I turned the machine on and all functions would "NOT" work at all! The espresso maker would work if I didn't let the machine warm up sufficiently which meant the water wasn't hot enough! I checked it with an instant read thermometer! Once the machine errors out, I can't operate it until it cools off for a bit! Must be a software problem or a temperature gauge problem!

Our 1.5 year old TOSHIBA, $150 MICROWAVE worked PERFECTLY until 2 days ago. Luckily, we bought a 4-year PROTECTION PLAN for $34. Now, my family knows the benefits of such PROTECTION PLAN: A NEW MICROWAVE - FREE from ASURION. BTW My family never believed the wisdom of a Protection Plan. I am sure they are now very happy that we paid $34 to protect this Microwave.

My experience with Asurion home device coverage was the easiest I have ever had the pleasure of dealing with. I’m not one for dealing with the computer back and forth, but Asurion made it so easy for the pop pop. The associate was very accommodating in help me when got off task. Thank you.

Asurion has made filing a claim a seamless, efficient process. We have used them through Verizon for years to insure our phones/tablets. In 2023, we were offered a policy that would cover other electronic devices in our home beyond our phones. I never put much thought into the repair/replacement cost of those items. In the last 15 months we’ve made two claims (AirPods and Beats headphones). The claim process was simple and the turnaround was quick. In both instances we were offered a replacement. That won’t be the case for everyone, but for a small coverage payment each month, we now don’t have to pay the $$$’s to replace them ourselves. Not to mention the claim for my son’s phone that he dropped in a sink of water (full replacement). Asurion is the real deal and follows through on their guarantee. I would recommend insuring your phones, tablets, and other electronics in your home with them.

My experience has been great so far. The representatives were very professional and helpful. I would recommend that people use Asurion because they make it as easy for the customers to file a claim via phone or online. Also the television that I picked from the selection is pretty good as well. Thank you.

Excellent website and the process from submitting the product initially and starting the claim is very easy to follow and simple. As soon as I submitted the claim, texts and emails were received for next steps on the process to finalize the claim and be able to replace the product.

Took too long to get machine back in service (Three weeks). One week to have unit checked, one week for parts to arrive, one week to get parts installed. This is not what I call good service at all. Am I wrong?? If service companies had better access to parts the repair time would be greatly reduced in my estimation.

I wasn’t sure how easy this Asurion would be, but it couldn’t be much easier! Everything went so smooth. I did everything online, step by step everything is so self explanatory. This has made my experience with asurion so much more enjoyable and looking forward to getting my iPad replacement. Thank you for your great services!

They don’t make it difficult, they are actually willing to pay or replace, not like other insurance companies that make it hard so that one gives up, Asurion actually made it easy, they didn’t give me a hard time or ask too many questions, I give them an A, not an A plus but definitely an A.

Purchasing this extended warranty plan was the best thing I ever did, the company is extremely easy to work with excellent service and follow up, which is the big issue these days. I would highly highly recommend this service plan and company to anybody. This is a great company to work with. They followed up on three different occasions to give me updates and the service company that did the work was great.

Purchasing this extended warranty plan was the best thing I ever did, the company is extremely easy to work with. Excellent service and follow up, which is the big issue these days. I would highly highly recommend this service plan and company to anybody. This is a great company to work with. They followed up on three different occasions to give me updates and the service company that did the work was great.