Asurion Reviews

So far I have a great experience with my electronics insurance. I hope it’s the same with my appliances insurance. I like the fact they decided to replace my tv in this situation. My fridge is not dispensing iced, let’s see what would happen when I call to report it. Hopefully this will be an easy fix. I can’t to get my brand new tv.

At the end of the day, Asurion, AT&T, and SimplyMacs has proven why they truly are at the top of their game!!! They not only exceeded my expectations but they were able to made an unsettling experience well worth it in the end. I am quite pleased with everyone involved in the repair/replacement of my device through AT&T’s Home Warranty Device Plan. U Break I Fix was helpful, professional, and explained what to expect when I inquired further about not being particularly satisfied with the unfortunate option I faced of replacing my device with two “choices” that seemed to differ in speed and build quality. However, once I received my replacement, I couldn’t be more impressed with the care put into protecting my new device during shipping and the presentation was spectacular complete with a keyboard cover, A/C adapter, and a lovely Smokey gray cover! Way to go! I am beyond HAPPY and VERY PLEASED!!! Thank you.

Asurion is THE go to for warranties. Have had a few items damaged and or inoperable and Asurion takes care of the claim with ease. I highly recommend this product. I have purchased appliances, jewelry and travel bags and Asurion has always been there. If something was damaged and needed or replacement or repair Asurion To the Rescue.

Everything went excellent from the original day the claim was filed to the repair of the TV. It was less than 5 days from the tech checking out the problem to them receiving the parts and only 4 hours to pick up the TV, replacing the part and delivering the TV back. Excellent service from the repair company.

Absolutely worth getting Asurion with each phone that I purchased. Unfortunately, only BLU can repair their phones' cracked screens, which starts at $80. Then they might add more fees for more parts after they receive it. Asurion deductible is $39. I only paid $200. So no need to pay a 50% of the original price. This Asurion will give me an Amazon credit if they can't fix it. So I'll get a new phone.

This is a wonderful insurance plan that has taken the bite out of certain repairs. I believe in the long run it either paid for itself has come very close to paying for itself. And what I mean by taking the bite out of certain repairs is that paying monthly is better than paying for a new screen on a MacBook pro or some other major damage to a laptop computer.

The TV stopped working. The repairmen replaced a new part, got it working, but discovered there were a vertical and a horizontal line across the screen. When they called Asurion, they were told to send the new parts back, that the customer would have 2 Orions to choose from. Either he’d receive a new TV unit or be reimbursed. Asurion told the repairman the customer would receive the reimbursement check, if that option was chosen, in about 2 weeks.

Purchased to cover any possible loss of use of my GameSir G8 Mobile Controller. Unfortunately I had to file a claim today after someone's dog knocked it out of my hands. The type "C" connector broke when it fell to the patio. Within minutes of submitting the claim I was notified by Asurion that my claim was approved, and how to ship the device back to receive my reimbursement.

I have a Philips 55 in TV, working fine the morning of 9-16-24, turned it off. About 2 hrs later I turned it on. I had no picture just sound. Called Asurion Home Tech, gave them info. They asked for model number, serial number, got an email to select replacement. Easy Peasy will refer to everyone.

I've needed to use the service twice -- first for a laser printer and later a faulty television -- and both times it's been surprisingly easy to get the repair or replacement arranged. For the printer, it was very old so I got cash credit, and the TV had very fast turnaround on replacement. So far it feels like the.

My son broke the cell phone I gave him for his birthday. I went on my Amazon account to find out it had the Asurion protection plan so I started a claim. Within minutes, leaving a few comments and a picture I was asked to print out a label and head to my local UPS store. I couldn't believe how easy everything was. I guess we'll find out if my son gets a new phone or not soon. Either way thanks to everyone from Asurion for making this so easy on me.

They exceeded our expectations. The process was extremely easy. The turnaround time was extremely fast. The product came back in perfect working order. I would recommend Asurion for any warranty repair. From beginning to end the process only took about a week. (From time of call to computer being returned to me.)

I had Asurion on an Amazon purchase and I have it via Verizon and the experience through both of these companies has been extremely satisfactory. I have always been skeptical about home insurance but asurion has proved me wrong. The customer service is excellent and knowledgeable. They act upon the claims extremely fast and if a repair is done, it is also super fast. So far no issues. I truly hope it continues this way.

They have spot on services and very pleased with how fast and easy the process was and how quickly my needs was met. They worked really hard to get the job done quickly and professionally with on time and very friendly techs made things very smoothly and stress less as possible. I would definitely use again and recommend.

Was fast and easy. I would recommend this for anyone who has kids or clumsy like me. I had smart door lock and just stop working, they paid for new one. I’m vary pleased with the service and on 25 a month and 49 dollar deductible so I say go for it, you won’t regret it. Thank you Verizon.

Asurion VZW Home Protection Plan is the absolute best! I have 2 teenage boys that own all sorts of gadgets and they are prone to accidents. I am so grateful that I can have this coverage to provide replacements or repair whenever I need them at a reasonable rate! Thank You Asurion VZW!

I have been paying Asurion for a few years. A few days ago I filed a complaint, which was approved after I paid my deductible of $250 and I was told I will receive my phone the next day. It’s has been a few days and each day I call they say that they will send it out that day and I will receive an email. I can no longer keep waiting and guessing when will I receive my phone. I feel forced to purchase the same phone at its full price. I will not recommend them for phone and definitely not for home insurance. If they can’t handle a simple phone claim, they will not be liable to reimburse or pay if something would happen to your home. They are more like scammers. Will charge you monthly with nothing in return.

Customer service representatives were able to accurately understand my issue and respond in a timely fashion. I received a resolution that satisfies my needs and I look forward to doing business with Asurion again. I wholeheartedly recommend purchasing services from Asurion to all my friends because they care about the service they provide.

I have had this insurance for quite some time now and had to use it two times so far and the process is smooth sailing. I am very satisfied with the quick response for my claims as a stated one day. They keep their word and contact me within one business day, and that’s a solid deal for me.

I was very happy with my claim I submitted. It wasn’t too many questions asked and it was short and simple. It didn’t ask for no pictures or receipts. It wasn’t a headache. Did it all in less than 10 mins. I would recommend this home insurance to everybody. Thanks.

The insurance's user-friendly interface and streamlined processes have made the experience highly satisfactory, justifying the additional investment. Our daughter inadvertently damaged her iPad 10, which would have been prohibitively expensive to replace at full cost. Fortunately, with a modest $99 deductible, the issue was promptly resolved. I wholeheartedly endorse Asurion's services and would readily recommend them to anyone seeking reliable insurance solutions.

Wasn’t able to track, did not get email about replacement until I called a full week after sending when I got a notice I had not sent in my IPAD yet. Once I talked to someone ended up getting transferred to 6 different departments until I was at the right one. Each person was great, the best was finally talking to the right department and encountered Giselle who was wonderful, she got me replacements to choose from and I have ordered it.

Alexis and William at the Kernersville location are always helpful and professional. I'm glad I have the Asurion plus plan that covers all my home electronics! Can't go wrong. Thank you for the fine service I've received over the plus years of having this plan. I will use this for a long long time. You never know what's going to stop working or, you break it. They fix it or will replace it for you!

We had a great experience with the Home Depot protection plan that we purchased with our LG refrigerator. Process for reporting problem and fixing the problem was very efficient. The craft ice maker was replaced in less than 30 minutes. The appliance technician was very knowledgeable and kept us update on arrival time. The plan covered cost for the replacement.

My vacuum food sealer stopped vacuuming all the air out so I filed a claim & it was extremely simple & easy, I just had to answer a few questions letting them know what was wrong!! Thank you for such an easy process. I would highly recommend getting their protection on any products!!

Asurion is the real deal. My 75IN Samsung Smart TV was coming on then turn right off. Asurion made it easy for me to file a claim. They are shipping me a replacement. We all work hard and pay good money to have nice things. Asurion made me trust buying insurance for my electronics again. I have been ripped off in the past by a company. You pay them all that money but when you file a claim they find a way to deny the claim. Again Asurion Thank you for taking care of me!!!

I had all but forgotten about my Asurion warranty for household electronics when my 9 year old flat screen TV went out. I had excellent experience when my Android phone cratered. So I called Asurion and got a new replacement TV ordered and then had one of their installers come by and hook me up.

The first time I call Santiago was very helpful. I love that the service because he was very patient. Thank you for having a very good employee. I didn’t know it was going to be so easy to do the report. With the help from the employee and guidance didn’t took that long because I have to do the trouble shooting to check the T.V. If it was going to fix or replace finally he said was going to be replace. Thank you.

Will be A Loyal Verizon Customer and Asurion is simply The Best. The option to choose a TV and the ease of the whole Process was simple and Quick. Would recommend this Insurance to everyone. All this For an extra 25 Dollars. Well worth it. Will be screaming it From the rooftop How great this protection is and Was. Thanks for All the help with this Claim.

Dishwasher started making a loud noise (pump had been replaced once already--same noise). We called and a tech was there to diagnose the next day and ordered parts that arrived following week. He'd scheduled 2 men as the install was tight. The install was moved up as the parts arrived quickly but only one guy (Jeff B) showed up and replaced the pump & filler valve without help in about 30 min. He arrived spot on time and cleaned up after. It's hard to imagine how it could have been a better experience. We were bombarded with texts, emails & updates but that's better than too little communication.

My concern is not with the service I got to repair my washer but with the product itself. Had I not had an extended warranty I would have been shopping for another washer. I think the need for an extended warranty is not in case we service but when within the 5 year warranty will I be calling a repairman.

Need better communication with your customers! Texting and emails aren’t for some customers (older). This means problems can arise without proper understanding and service. I had to replace my claim twice before it got any assistance. They cancel my first claim because of a picture. Really!!! All you had to do was make a phone call.

I simply loved the mower and it did a good job until the second year I had it, it died, but I would still recommend it. It was easy to use although you had to be careful with the cord (I had 150' of cord). I hope they can repair or replace it because financially, due to the increase in prices, I cannot afford to buy another mower.

The claim process was very straightforward and I settled my claim within no time. I will highly recommend to my friends and family to protect their purchases through Asurion. I didn't have to talk to anybody and all the process was done online with reminding them for any delay. Thanks.

Claim Process was effortless and takes a few minutes to complete. Totally menu / screen driven. Was able to complete this on my phone versus having to log into my computer and Complete. There are not 1000 questions to complete. Basically make and model of your device and then describe what’s wrong with the device and you are done.

The whole process was easy, over a year ago when I decided to use the service I was skeptical but am very happy with the service and my decision. Thank you for the support and making the process as easy as possible. I will continue to use your services for years to come.

Had a gaming headset break on me from natural wear. I filed a claim that was easy to create. Asurion accepted it and reimbursed me for it. Awesome folks! Would recommend them to everyone! Thanks again! You guys have earned a customer for life will also be spreading the word around as well!

My printer quit working and I called and spoke with a real human. It was a great experience. They checked my printer and said that I needed a new printer and I received payment the day after I returned the old one. I got their service plan on my new printer and I would highly recommend them.

Asurion rep transferred to another dept. Finally other rep mentioned 'No record" almost after 25 minutes discussion. She was good listener and polite. Rep. phone # 18553087295 was helpful, cooperative and understand my issue. Anyway issue resolved after several calls and emails. Thanks Asurion, now I will buy new bicycle for my grandson. Hi 5.

Filed a claim. The claims process itself was easy enough. Unfortunately, the web infrastructure was slow to respond and I thought the app had crashed. Nope.. just “thinking”, but it eventually completed. Only reason not a 5 star was the slow load/processing time.

I had trouble figuring out which protection plan was for my Fitbit because I have several different plans in my emails. The email only shows the order number of the plan, the purchase date and the range of the cost of the item purchased. You need to add the item description onto the protection plan email. Once I figured out which plan was for my Fitbit, it was easy to fill in the information needed to use the protection plan.

A great investment thus far, with a second time needing repair. The online process is simple, though it really helps to have the item Serial and SKU stored. The first claim took several steps, to recover unclear information not found on the receipt. If the device does not work, no chance to get the serial number. Once in the system for repair, loved the feedback and status updates. The second claim, I had to use the first claim, then I was able to resubmit for a new claim. Love that the site showed previous claims and receipts on file. A great investment for electronic items if you know that you take care of it.

My favorite tablet broke, but thanks to Asurion it is being replaced. It is being returned in a timely fashion. As a Senior Citizen, I appreciated the assistance of your Telephone Center assisting me in completing the necessary documentation. Thanks you so much for your help. Look forward to receiving my tablet.

Asurion is a great plan. They took good care of me and my computer. I highly recommend them. The people are very cautious and they update you every step of the way. Surely there is peace of mind. I also would like to thank the Ibreakyoufix personnel because they are very polite.

Great prompt service. The rep listen, explained the service replacement and shipping. He was very patient, went out of his way to call ATNT to correct my account errors to be able to complete my request, knowledgeable & understanding, revised my account when complete and confirmed my telephone number by calling me back. Thank you.

Very easy and hassle free experience! Would definitely recommend coverage for any purchase, large or small. Second time I have been thankful for purchasing a plan with Asurion and both experiences have been more than satisfactory. The most recent was even easier than the previous one. I will not skip covering my items.

I had trouble with a 2 year old top of the line washer machine and received timely assistance once I reached out to Asurion. After the initial visit determined that the item could not be fixed, I received quick reimbursement for the total cost of the washer machine minus taxes paid.

Thank you very much for the help. I am excited to receive my new tv. The customer service representative was very helpful in the process. Unfortunately taking so many pictures was a bit of a hassle because I am old.

I had a Lasko air filtration box fan that failed after two years of normal use. Thankfully had also I bought the four year Asurion coverage. The automated claim process was simple, intuitive, easy, and fast. In my case I received an instant full refund in the form of an Amazon gift card. I will trust having good experiences with Asurion in the future!

It's been my pleasure to do business with Asurion, keep this great way of doing business and we will always do business. You have come a long way with me as a consumer and I'm glad to have stayed as a customer. I will and have recommended you to a lot of my friends and family. I don't know how you do it but all I can say is "Please continue to do it."

Your protection plan is great to have & it’s nice to have in case something happens to your push mower & the reason that I got the protection plan is so that they pay for it if anything goes wrong with the product.

The experience I had to report a problem with my LG Craft Ice Maker to getting it fixed within the same week was Super-Fast and Easy!! I am so very happy we purchased the protection plan since the Craft Ice Maker was equipment new to the market. I have had issues with the ice maker twice, the first time was about a year after purchasing and then again a few weeks before the warranty expired. Both times Asurion, the protection plan company that partners with Home Depot, were very easy to work with and resolved the problem very quickly with no cost to me.

It has been a frustrating five months trying to get Asurion to credit my ** account for my two cell phone trade-ins since March 2024. I filed a BBB complaint on June 24, 2024, after three attempts in June with ** and Asurion to credit my account. Asurion stated that they applied credit for both phones even though the records showed only one credit was applied for the first phone. ** management tried repeatedly to contact Asurion management but to no avail. Asurion could not provide any proof or transaction tracking number for **, BBB, or me.

The Technician Jim G. dispatched by Paradise Appliance was head and shoulders above the rest with his attention to detail and his exceptional customer service. He took the time to explain the failure the machine was suffering from and fixed on the spot.

Every time I had issues with my devices I created a claim. I created a ticket online and they fix them. The website or application is very user-friendly. I'm glad I got this protection. I recommend to family and friends. I talk to them about my experiences and the benefits it provides to us as customers. Two of my friends added it to their Verizon accounts because of my reviews. It is worth it.

The claim process was smooth and very straight to the point. Best customer service tool ever. Just answer the questions accurately and to the best of your knowledge and the process will go smooth sailing. I filed my claim, qualified for a replacement, ordered, and voila the process submitted and the replacement is on the way.

Had an incident with my PS5 controller that my daughter had accidentally spilled some water on. Thank goodness I have Verizon Asurion Home Protect. Just answered a couple simple questions about the item and filled out shipping information. Simple, easy, 1-2-3. Was skeptical about this added service from Verizon but as it turns out there is no hidden fees that surprise you before they send you your item. They tell you what they need upfront before asking for shipping info. That as a customer to me is very uncommon in companies today.

I submitted a claim for my damaged IPad Air screen and Asurion is quick to start the repair process. The whole process only took a few minutes. Very easy to start a claim. Almost every step was completed online with no need to speak with anyone. No waiting on the phone. No need to fill out paperwork. But the chat option is readily if there is any questions. The next step is bringing my device to get fixed. Dropping it off to the shop asap and hopefully it will be fixed with a brand new functional screen.

Service man was on time and very polite. Tried various things to repair TV. Unable to repair. Would recommend to anyone the service. Service man made sure I understood how to re-order replacement TV. He also showed me features on my TV that I wasn't sure how to operate.

I was pleasantly surprised to see how easily it was to file claim, and that you honored the warranty. I did not have to jump through hoops. In the past with similar warranties from other companies it has not been the case. It seemed like they were trying to deny the claim not this time. Super fast and super easy. I will definitely buy this product again in the future. Thank you.

After Hurricane Beryl hit and we were without power a few days, I noticed my main televison had major damages where we could not even watch it. I called AT&T whom I'm affiliated with to file a claim, paid $100 duductible and was able to choose a new television of my choice. The best deal ever. Thanks to Asurion and AT&T.

I highly recommend taking advantage of Verizon’s Home Protection Plan. I have submitted 2 claims, back to back on TVs (38” & 55”) that were purchased over 4 years ago. Both claims were accepted and I paid the required fee of $99. I have received one of tvs, which took a matter of 5 days. I am very pleased with the Home Protection Plan and again would highly recommend as it is well worth the money I pay monthly.

WOW! We continue to be impressed with the Asurion and Verizon Home Protect plan. Our 75" TV just randomly stopped working. We have completed claims for smaller devices like iPADs, etc. with no issues but we concerned how things would go for such a large device. We were pleasantly surprised how easy this was and that we were going to get a replacement right off the bat - no hassle at all! We are relieved to find out that large devices are just as easy as the small ones. Thank you Asurion and Verizon for offering such a great, and fair plan with great service!

So happy with the experiences I have had with Asurion. They have always been very helpful when I have had any problems with my products. I will continue to buy the insurance through them for all of my Amazon purchases. They are awesome and their customer service is the absolute best! You can be sure they will do right by you!

I am using Verizon home protect with Asurion and I love it! I didn’t think was going to keep it, let alone use it, until my baby yanked my computer cord and the whole thing came tumbling down! Now I have a better computer and just in time for school to start back. All the customer service was easy and excellent. Very satisfied!

My 5 year old is excited to get his switch back! He has had it a few years and really enjoys playing with it but can have accidents with drops. This protection for home devices is a no brainer, great customer service! I have had Verizon for years and so glad to be with this company and have this plan for when I need it.

The best shopping experience with no worries regarding product warranties! Contacting the manufacturer often may not be simple nor straightforward. Love the protection plan! Everything can be easily done online anytime anywhere and completed in no time! No waiting time for someone to answer the call! Great user friendly services!

I am blown away by how easy the claim process was. I was expecting a nightmare. I was dreading it. But I was able to do everything on my phone, and didn't even have to find the enrollment emails. Thank you for standing behind the sale. I will buy another product backed by your protection. Thanks again.

I was nervous to make a claim because I have never done this before. But Asurion made it extremely easy and simple. I don't not regret ordering my product or buying the insurance! I would most definitely be purchasing the insurance on any other product I purchase from here onward.

We have bought sports accessories from Dick’s Sporting Goods many times and every time we purchased the protection plan. It really pays off when you buy the protection plan because when our kids go through batting gloves at a fast rate, it really benefits you. I could not ask for an easier website to file a claim. Thank you Asurion.

This is the 2nd time I had to use this insurance, and again got great service. I have recommended Asurion to a lot of people and I will continue to do so. My granddaughters are very pleased when they get their pods back.

Just under 2 years into the 4 year warranty, my icemaker failed. Filing the claim with Asurion was quick and easy. The refund was processed quickly and and will allow me to look into a replacement right away. I appreciate the no hassle experience and the quick response time.

My MacBook had stopped working completely and was out of the warranty period and I didn’t have the money to go buy a new one with the specs I had. I work In tech and getting Asurion HomePlus was definitely the perfect choice. I dropped it off at UPS with the provided bar code and they boxed it and shipped it out for me. They have a tracker that shows where it is and they received it quickly. After a few days of it being reviewed, it was deemed unrepairable and they were able to offer me a replacement and I’m happy with the process. I definitely recommend Asurion Home Plus.

I've always been skeptical of add-on warranty plans, but I've been able to redeem Asurion plans for broken products a couple different times now with minimal effort and very little wait. Especially useful if you're unsure about the quality of a product at purchase. Just make sure to register your receipt with them right away.

Very easy and excellent protection plan service/coverage. It does worth the money for the protection plan, you never know when you will need it. My husband was afraid to tell me about damages but he didn't know I got him cover with protection plan. Get your investment cover! Best protection plan ever.

My product broke and they gave me my money back. It only took a few minutes to file a claim and then I submitted it online. I received an email that stated... my product was no longer available, so they will refund my original price. EASY PEASY. I am going to get protection every time!

Excellent job on filing claim. Recommend them 100 percent. Easy, fast and no hassle every step of the way. Was super easy. It was extremely easy that anybody can do it with no issues. Very happy with the outcome of my claim. I highly recommend that people get protection plan. You might not know when you will experience a broken home device. Thank you.

Asurion is a good recommendation and give a good service for my Robot vacuum and they help me to repair my robot vacuum with the service they offer. I’m so happy to have these bro in my house because because my Roomba it’s help me a lot to do my job in my house.

These two Repair Techs knew their stuff. I described what the Oven was doing, and they immediately knew the problem. They answered all our questions and were very nice young men. They had the part, and it was fixed. They tested the oven twice to ensure it was working, put everything back together, and were gone.

I really like the no hassle, when filing a claim. The easy process with the professional help is top notch. My son has an Apple Watch Series 4, and the screen crack. I check on pricing to have this replace before using my warranty. After talking with the Asurion about what happen to my son watch, they walked me through the process. And put me at ease with the claim. I’m glad that I have this coverage.

Asurion has one of the best contact centers out there. Great customer service and smooth process. Unlike many other businesses, their contact center is not offshore which makes it easier for customers. Even their claim review process is perfectly explained and easy to deal with. Their support through Amazon is a little problematic just because sometimes they forget to issue refunds…

What an easy experience. Was easy to use and helpful. So glad we have home protection. They replaced my television. It was easy to upload my documents and proofs and my replacement is on its way. Asurion has been a blessing otherwise we would be without a TV and no way to replace it.

I bought this laptop at BJ's. The protection plan #** (I don't know if this will help). SR#**. My son almost broke that laptop and I made a claim to see if they could do something. And they sent him a new one. I am very satisfied with the service. Whenever I bought electronic devices, I always have warranty for them. Asurion saves the day always. I would not hesitate to recommend Asurion to my friend/family. Thanks for helping out. I don't need to buy a new laptop for him in the coming school year.

I would recommend anyone grabbing this insurance as fast as you can. Don’t rely on your manufacturer warranty because you’re going to have a headache after the battle and possibly/most likely nothing fixed. With Asurion just file your claim send in or take in your insured item and get it fixed or replaced. Just that easy. No headaches nor anxiety or frustration. Very friendly customer service. Just cannot go wrong including the monthly fee is so small you’ll never miss it and the comfort of knowing all your goods are safe and protected. Thanks so much Asurion. You guys are great.

Asurion has fixed more in my life than my therapist could! Asurion is amazing and quick and easy to use! Thank you Asurion for making everything effortless and quick and easy as possible! I would recommend Asurion to everyone possible! Please get this insurance. It has more than paid for itself and has saved me from buying and spending so much money on replacement electronic equipment!

I purchased a ride on toy for my daughter for Christmas and it stopped charging within a few months. The claim process was so easy and fast. The response to my claim came within minutes and the refund was issued as soon as the claim was filed! I was shocked at how quick and easy the process was. I will never purchase anything else without a protection plan! So incredibly happy with my protection plan purchase!!

We are very pleased with our experience with Asurion. Filing a claim was an easy process and they had an excellent selection of replacements. We were able to speak with someone who walked us through the process and it was easy to navigate the system online. We look forward to receiving our replacement television. We would recommend this service to anyone.

Working with ASURION Home Device protect has been so easy. In our household we all have devices we've purchased that no longer have insurance and it had forced us to deal with all the problems they have. Thanks to Verizon/ASURION, we're able to file claims for those devices and fortunately get replacements or repairs that save us a lot of $$$.

The service was very good, fast, and easy. I was told the reimbursement would be done in a timely manner, and it was. The instructions to print out the reimbursement was so simple and clear. I would recommend the protection plan, and have, to others for their purchases. I am very pleased.

I HIGHLY recommend Asurion to anyone who is in need of a protection plan. They have always been very helpful, very prompt, and their customer service is wonderful! I buy a plan with every electronic I purchase, and if I have an issue with it, Asurion has always been exceptional in resolving it.

I can't find a single thing to complain about. It wasn't too pricey, it was easy to file a claim, and I got everything done within ten minutes. I would recommend buying their insurance if you're cautious individual. I know I will continue to purchase it on my future electronics.

I had a problem with something I bought from Walmart. I contacted the claims department to file a claim and it was handled very quickly and professionally. The woman I spoke with was very friendly and was so helpful. I recommend buying this extra warranty for a few dollars, it's definitely worth it.

I have told any and everybody who will listen about this multi-device protection plan, it’s saved my ** many times since I first found it. That was when it only covered electronics and it was an incredible lifesaver then but now that it covers furniture, toys, household items, jewelry etc I’m just blown away. I’m still waiting for Asurion to realize what they’re doing and cancel the whole thing, it’s just too good to be true lol. Extremely smart for them and for Amazon for the fact that I will not ever buy these items, but especially electronics, from anywhere else every again now so that everything will be included in the coverage. They locked me in willingly with that one.

I put in a claim for a dehumidifier that was purchased in Sept 2021 and in July 2024 it stopped working. I put in a claim as I purchased a 4 year protection plan and before I finished my survey, I was already reimbursed with an Amazon gift card for the original purchase price of my dehumidifier. I will repurchase the same item as I was pleased with its performance for almost 3 years and can't go wrong getting the protection plan.

Asurion Home Device Protection Plan is great. If something breaks, you fill out simple paperwork, then they let you know if your item can be repaired/replaced, or just reimbursed. In my case for my Home theater they reimbursed the money so I can go out and buy a new one. It's also fast. Every time I submitted something there was a response first thing the next morning. Start to finish the process was about 4 days. Submit claim, next day submit photos, next day better photos (my fault), and Claim Facilitation form, and next day their decision of whether to replace, fix, or reimburse. Simple.

You guys did a great job. Just wish there were more choices of TVs or options for a gift card would have been able to get the TV we had our hearts set on. Thank you for your help with the problem I have been dealing with. God knows what I have been though with a end of life situation going on in the family and me in emergency room 2nd time in a week.

The whole process has just started, but it's unbelievably simple, at least at this moment. I'm hoping it continues to be this smooth, and if it does then I can't say enough good praise about how happy I am I got the extra security of the plan from Asurion. I recommend everyone get it for peace of mind

This insurance gives me peace of mind with kids and electronics. They covered my daughter's fairly new laptop that broke- sending an Amazon gift card for the value when it couldn't be repaired. Today, my daughter dropped a new laptop damaging the screen. I filed a claim and they are sending a box to ship it- and hopefully repair it. I have the subscription that covers my Amazon purchases and I will keep it forever! I can not recommend this service enough!

Very easy and professional, I recommend it to everyone, it's a peace of mind. It only took me less than one hour to do the claim including the photos and the submission, it's absolutely worth the money, they're going to replace my TV with another TV that you have a choice of picking, thank you Asurion. Thank you Asurion. Thank you Asurion.

Ice dispenser was frozen. Tech knew how to fix, did so, didn't take too long and all is well. Nice people, knowledgeable. Too bad they had to travel so far to fix a problem but they were early, meaning they left home about 6:30am. Shows they care and know how to treat a customer.

For a small price, Asurion will insure your product/gadget/product. We have had the service for a few years. We had used for our phones, iPads and now television sets. The techs are helpful over the phone and instructions are clear. So worth it and it eliminates the need to shop around for a replacement if needed. They provide some options to replace that are comparable to what you originally had. We just signed up to cover our bigger appliances. Will continue to use Asurion.

I purchased a Black n Decker hard floor sweeper and purchased the extended warranty a little over a year ago. Unfortunately, my device stopped working this weekend and I filed a claim with Asurion and it was extremely easy to file and I’ve already been advised I’ll be receiving a full refund for my device. It was very quick and easy. I highly recommend!

I am very satisfied with the customer service and repair. It was much much easier than I thought it would be, and I was even informed the whole process of where my repair was at. I was skeptical at first, but now I am so happy I did it! I would definitely recommend this to family and friends.

It was great to have Asurion coverage for my Apple watch. I am looking forward to the replacement in-lieu of the damages to my earlier one. The earlier one had a broken screen which was determined to be un-repairable. Asurion is helping me find a suitable alternative for my watch. It gave me five options to choose from.

Washer stopped working recently, no advanced warning. He found the problem and fixed it. I am going to make the 3rd wash for today. He was cordial but very professional. He checked and corrected the leveling on the washer. The washer has not been moved or touched since it was installed close to 4 years ago. He also asked about the dryer since he was here. I also have a service contract on the dryer. So far no issues.

I have had an appalling experience with Asurion’s warranty service. As a first-time claimant, I submitted all required paperwork and followed their instructions precisely. Despite this, my claim was unjustly rejected without any clear explanation. The final letter I received simply stated my claim was denied, which felt like a blatant dismissal of my legitimate request. I expected a fair evaluation and transparent communication, but instead, I encountered evasive responses and what seemed like intentional obfuscation.

We have been Asurion customers four over seven years. Each time we have needed to place a claim for an issue with one of our home electronic devices the speed, quality and effectiveness of the service have been excellent. There is a local service facility that is convenient for repairs. If a device is not repairable we have been given options to select a comparable replacement, shipped right to the house. We are so glad that we chose to have the coverage, it's worth every cent.

The process to file a claim was super easy, I had to call in for a minor error but someone picked up quickly and resolved my issue within minutes. The rep then walked me through what to expect from this process because it was my first experience and she was patient and provided me with a step by step walkthrough, and that is exactly how things went for me. I wish all companies I interacted with were this great.

I'm so glad I decided to get insurance on this product! Usually I do that, if the product is $30 or more. As a disabled, working American, paying an extra 10% to replace the product, makes best sense for me. So when the entry hole for the vacuum wand broke along the seam, as you can see, I decided to buy a dustbuster. Yes, of course I got the insurance on that one also. The price was actually about the same. But I've never owned such a tiny vacuum, that's why I tried the other first.

Product insurance coverage worked as advertised. We couldn’t be more pleased with the quick response and solution when we filed a claim on the product when it failed to no longer work. Asurion was responsive and sent a e-gift card in the amount of the purchase price to replace the product it was covering. Would definitely purchase the coverage on future purchases.

I sent in my daughter's iPad That had gotten Is damaged and I received A quick status within Twenty four hours of sending in for repair. The item had to be replaced because it could not be repaired. We didn't expect to find the results for a status back as quick as we did. We definitely would recommend friends and family of this service.

The claim process was very quick, all online, and Asurion was quite prompt with a response. I had a resolution and shipping label within a matter of minutes. I have multiple warranted items with this company, but this is the first time I’ve had to use it. Thankfully the process is simple with great customer service!

Everyone need insurance like this on electronics to protect their investment. To say that this insurance covers nearly all electronics and sometimes without a technician having to come out to your home is awesome. Do not sleep on this app Asurion offer. You will love every bit of its features. And very cool part about it you can cancel anytime.

I filed a claim and within one minute I had a response and information to send the product in for a full refund. I would highly recommend when Asurion warranty is offered to take advantage of it. I purchased the monthly warranty from Amazon and it has paid for itself.

The return process was effortless and easy. I will definitely use you for all my warranty needs. I will definitely use Asurion warranties on my future purchases, and will recommend to friends and family on the ease of registering a claim. Can't thank you enough for all your help with my claim. Thanks

The frost problem with the 2 drawer LG model has been recurrent since purchase. Many technicians tried to solve it, and they merely ameliorated it. Nearly out of warranty, we made one last service call. Paul was pleasant, accommodating, and effective. The new part he ordered arrived in timely fashion. Paul kept us apprised of his arrival time. He finished the repair in the second visit. We are FROST FREE. Thank you, Paul!

Please see my feedback. I wrote an A+ review and stand by it wholeheartedly. In a nut shell I praised your prompt and easy claim process which in this day and age is hard to find in a company. Your warranty is exceptional and worth every cent. I'm glad to have had your backing with the products I purchase at Guitar Center. Thank you for your great service.

We have had a lot of experience with ASURION. It is insurance you hope you will not need but it is comforting to know it is there if you need it AND we have needed it a lot this year because we bought a real “lemon” RoboVac. The real PLUS is shipping is included and the repair dept keeps you informed.

Happy with the work, everything went very well. Thank you very much. The service man explained everything and what was going on. Very very polite person, very happy to have him. Serviceman was very accurate and what he was doing and very knowledgeable and was just pleased and he had taken care of the problem.

Unfortunate accident with my iPad Air that had me scrambling to get repair service through Asurion. Since it's a cellular device I quickly contacted and filed for a claim but unfortunately the device "needed to be on the service" in order to be claimed. Meaning it needed to be using the cellular service, since I was at home it was on my home wifi - NOT COVERED.

Every step of the way it has been nothing but problems with this company. Too many problems to explain, as I am exhausted from their nonsense. Just know, that it is day 16 without a refrigerator with no end in sight. Four assignments and reassignments between two companies because Asurion messed up and reassigned it to the wrong company the first time. Their notes are inaccurate. So very frustrating. No one will help. They just say that they can keep doing this process indefinitely, as there is no requirement on time limits for the repairs to be completed. They just don’t care.

Broken ipad replaced, no questions asked. My son is special needs and been asking for it every day. This saved me in so many ways. If you don't have this program you're definitely missing out. It covers every appliance in your house. So easy to add to any service plan you may have. Love it!! Thanks Asurion!!

My son’s Xbox S was not working. I filed a claim that same day I was able to turn my son’s Xbox into a asurion store. They took a little while about seven days, but after that, they offered my son a Xbox S (a replacement of the same model) and I guess I didn’t respond quick enough because when I finally did accept that offer, it was no longer available, but then the next day when I checked my claim, they were offering me a brand new Xbox X, which is like a major upgrade my kid and I are so happy and ecstatic. It’s like the best experience. I paid $99 or something like that for my claim and that was it this is been a little bit of a lengthy process. It’s been about 10 days but it was 100% worth the wait it was great I love, Asurion and I love home protect and I would recommend it to all my friends and family and I do.

I wasn't sure I had made the right decision adding a home device warranty through Verizon until today. I arrived home, made lunch, and sat down to watch TV. I immediately felt that heart sinking panic as I discovered the screen was covered in rainbow colored lines. Then I remembered the warranty I'd been considering cancelling... I called the number where I heard a message about how quick the online process is; They weren't kidding. Approx 30 minutes total including gathering Model & Serial #s from my broken TV, and the process is complete. They are sending a replacement within a few days! I couldn't be happier with this experience!

Bmani Headphones very nice product. The sound quality is amazing and battery life was amazing as well. I really hope I can have them replaced. The ease of putting thru a claim was very easy to do. I have a lot of products I order thru Amazon and I have never had a problem when it came to Asurion claims protection. I also have asurion for other products as well

I highly recommend Asurion to anyone who is having any doubts about spending the extra money do it. It's well worth it, they make it easy to file a claim while keeping it short while getting straight to the point of the issue. Things break or have issues all the time, the extra ten to thirty dollars I've spent has saved me time and money which is really tight these days for most people.

I had 1 issue to submit to Asurion, it was handled professionally and to my satisfaction. I will buy again. I had another issue that did not include Asurion, manufacturer warranty, it went well too. I have purchased Asurion plans approximately 7 times, and have had to file 3 claims. Satisfied, Thank you.

I don’t remember my order number but my apple tv remote fell into water and stopped functioning. I submitted my claim and promptly received an email with a return label. Within a week, Asurion replaced my remote. Thank you. I highly recommend total protect available at amazon. Great value. Great service.

Pressure washer stopped working after about a year. File the claim. In less than two minutes I had a gift card being sent to me. Very satisfying. I’m glad I filed for a two-year warranty. It worked out very well. Affordable and I would recommend it for anyone unsure or uneasy about the extra cost.

The charging port is messed up and will not charge. I believe the charger had accidentally got pulled out of the laptop. We have tried to get a new cord to see if it works and nothing. If we could get this fixed it would help out with his schooling.

I was well taken care of through this whole process. The only complaint is that I am very hard of hearing and everyone I talk to had a deep foreign accent it was very hard for me to understand. We did work through this obstacle and they were very courteous

I purchased my Asurion warranty for a FREO AC Unit. I was able to file my claim easily right from the order page of the AC unit I purchased on Amazon. I scrolled down to start claim and from there it was as simple as entering the product type, the model number, serial number if available then on the next page my contact info and checking the agreement boxes. Asurion, within mere seconds responded with my refund arrangement details and text notification of the transaction happening on my Amazon account. I couldn't imagine a smoother warranty process. Thank you Asurion. I will remember this. Satisfied Customer

Service tech was very knowledgeable and friendly. Had everything he needed on first trip and had washing machine fixed within minutes. I was surprised he had an hour or more drive to get to my house and was communicating with us during his drive to let us know how far out he was. I would recommend getting this service plan.

This experience was nothing but pleasant. Simple is an understatement. I expected it to be annoying and frustrating and it was so quick and easy. I was done in no time. Actually done before my morning coffee! For that to happen it needs to be able To be done without a working brain.

From the first phone call to the LG Repair to when the technician came out ordered the parts. It was fast. Easy. Very little effort on my part. The technician was very knowledgeable and knew what he was doing. Was fast. Efficient. I couldn’t recommend it more highly. Well worth getting the contract to make sure your washer is running in great condition and if it needs to be fixed.

Easy as pie, just follow prompts and you are done. This is one of the very few times that I did not get the run around with Asurion protection plan. I just had to search for my order on Amazon and find item number and also Asurion 4 year protection plan. Jump on Asurion website and bingo. Seems easier than my last few claims with Asurion.

I purchased a MrCool Advantage Ductless Heat Pump Split System 3rd Generation 230V 12k BTU SEER on July 12, 2023. It worked great until June 2024 when error code EC appeared on the unit’s display window. The user manual indicated the error code meant “refrigerant leak”. I purchased a 2 year Asurion Warranty when I purchased the AC unit last year and I’m so glad I did!!! I filed a claim through my product order page to advise the unit wasn’t working and why. Within mere seconds I received a reply that my unit qualified for a refund of the purchase price of $899.00!!! The warranty is a very important purchase!!! Thank you, Asurion!!!

Process was very easy and quick, highly recommend Asurion for insurance, easy step by step form submission. Asurion pays for itself especially with electronics that could easily have quality defects or operational issues. Also would recommend on tools as well for cost of coverage is affordable. Hope they keep cost down for insurance.

Asurion has been my policy provider for cell phone insurance with Verizon previously and AT&T currently. I’ve only had great experience in the past when it came to my phones, especially when an agent came to my home within a week of me giving birth to my son the same day my iPhone broke. Fast Forward a few years later, I buy/add on the Home Tech Protection Plan to my monthly AT&T Mobile account. We added more Smart TVs, electronic devices, etc in our new home and my AT&T rep told me about the policy.

My Apple Watch quit working, so I contacted Verizon/ASURION. They sent me the instructions and what to do. With the ratings based on a scale of one (1) to five (5), with five (5) being the highest possible score. I give you a (5). My experience with Asurion was easy. Thank you.

I purchased an expensive flashlight to use for my work. I decided to get the protection plan "just in case". Thankfully I did, the light began to malfunction. The plan covered the expense of the light giving me the chance to search for a better, more dependable product. I intend to use the protection plans offered again when purchasing expensive products.

I always debate with myself whether an insurance plan or extended warranty is worth it. The ease of dealing with this has proven that it is well worth the small price I paid. Nothing we buy these days comes cheap, and clearly, protecting our purchases is a smart move. My advice to anyone unsure would be to definitely purchase the protection.

Hi. Great news. I called a week or 2 ago because I had lost my left hearing aid. Your people explained kindly that you don't cover loss. The day before yesterday we came inside our apartment and and I saw something on the floor and low and behold it was my lost hearing aid. Now I would like to send them back for a full refund and try to find some better ones. Thank you so much Asurion. You guys rock.

This was the best customer service ever, continued to have patience with me, walked me through each step, showed true compassion and concern. Thank you for your assistance and time. Each time I was transferred I received a warm handover. Again thank you for what you do to make things easier.

I’m satisfied on how they handled my order. Sent my bad headphones and now they are sending me new ones for replacement. I’ve used Asurion on other devices such as phones and they always been good to me on getting them fixed or replacing them. They never disappoint. Thank you for your services. You are the best.

Asurion multi protect with Amazon 1699 is the outstanding insurance ever. It’s a subscription that really really works. So when you buy this plan your bill for the first month and it’s your insurance is on hold for 30 days and then when you get to plan everything you purchased from Amazon actually a sofa, a lamp, Apple AirTag battery, Apple Pencil, HomePod TV, air conditioner, air fryer. It’s outstanding. Really does work. You can file the claim online through the app or you can do it in over the phone. Just have your order number. It stays in there. It bills automatically.

I made a purchase. And talk to myself for the first time. Let me go with the insurance because replace. If it doesn't last 3 years I would get a replacement and the insurance would have covered it so I would have gotten my money worth, and saved a little. But if it goes out after 3 years I still would have gotten my money worth out of it.

I ordered a 4-year plan Asurion plan on a large Midea dehumidifier. The dehumidifier has been working great for 2 years without any problems. When hurricane Beryl came through Houston the power in my condominium went off and on multiple times. I assume that's what cause the problem even though I have it connected to a small surge protector. In the middle of the night I heard a loud buzzing sound. I got up to investigate and found the dehumidifier making a loud buzzing or humming noise but the fan was not running. I remembered I ordered this Asurion policy. I checked my order history on Amazon and it showed the policy next to the order of the dehumidifier. There was a link to file a claim. It took like less than 3 minutes to file a claim. I got a text message saying they're issuing a refund. I couldn't believe it was so simple. I'm going to order a replacement dehumidifier and if I can get the policy again I will.

The start of the warranty process was quick & easy. The minimal cost for this service was very reasonable and worth it. The repair or replacement remains to be seen but so far the process has been extremely smooth. I would highly recommend purchasing the warranty coverage with any phone or watch purchase.

I’ve only gotten done with the first part of the warranty. They’re supposed to pick up my product tomorrow. I’ll update after job finished. Hopefully the job will be quick and when I get my drone back I’ll be flying again.

This was my first time using my home protection plan with Asurion and overall the experience was great. It was fast and easy to navigate through the claim process. Responses were fast as well as the claim process. Will recommend to my friends and family to get.. It’s completely worth having this protection.

I actually forgot I had this coverage. I'm sooooo glad I got it! The claim process was SUPER easy and I was done in minutes. And then I got an immediate response a check was in the mail. I was bummed I'd have to buy a new printer but I don't! Thanks, bunches!

You guys are amazing, Asurion is too good to be true. Before I joined Asurion I was spending a lot of money replacing items that were broken or damaged. That is in the past. I know I do not worry if any electronics break. I just reviewed my plan. If it is covered, I will call. I am telling everyone I know about your customer service and your team. I'm glad I found you.

Asurion walks you right through the claims process. Quick and easy and their product protection is worth every penny. I do most of my shopping online and I like to protect everything I purchase. I've been using Asurion for years and they always put the customer first. If they can't fix it they try to replace it or you get your money back.. it's a no brainer.

I'm extremely pleased with the overall experience for replacement of home TV through my Verizon Home Protection Plan. From the very first contact, description of the electronic device failure, clear communication, for the professionalism of customer support, Stephanie in addressing my questions and concerns. For the timely response in claim processing and user friendly website. Thank you

My laptop was in bad shape. The screen was bleeding and the keys were skipping and sticking. I am pleased that Asurion replaced my Dell laptop with an Acer or a Lenovo. I decided to take the Lenovo. I picked it because it closely resembled what I had. I am thrilled with Asurion. I will tell everyone that they keep their promise.

Very happy with this services and assured that all my electronics are covered with this insurance, I am so happy and thankful for all the services and the nice customer service that I have been receiving, this is so greatly appreciated with all the efforts that they have been offering me.

Outstanding service. That not didn't take but a few minutes for me to put in my claim. I appreciate the guidance that the and gave for me and the representative gave me that was more help so I am pleased. No more color screen. Again, You a, thank you so much!

Very responsive and great support. The sports glove that I purchased from the sporting goods store eventually wore through in a couple of spots that resulted in holes in the fingers and palm. I submitted the claim and was immediately notified that I would be reimbursed for the cost. The process was very simple and only took a few minutes. I recommend Asurion to others as this is not the first time that I have had a product wear out prematurely. I will use Asurion again for future purchases. Thank you for the quick response.

I had on mail the new policy of NOT A DEDUCTIBLE for a repair for any home tech repair.. under the home protection premium plan and when I talk to you / you told me that it wasn’t true. I have the booklet and the evidence that the new policy is true. As you requested I’ll send it to the email you’ll send me to submit it..

I really cannot even imagine what Asurion could have done better than the surprisingly great work you've done here. I will say, though, I was beginning to rethink having Asurion as another one of my monthly bills, wondering if it was even worth it. Well, I have my answer now and it is a resounding YES. It is worth it! Thank you guys!!

That is very easy and they stood behind the warranty like they said. It was very quick and easy how to do is follow the warranty. Next time I'll bring my own package to the FedEx store instead of buying their box. Will definitely buy the warranty again for my product.

I recently had to file a claim with Asurion for an extended warranty, and I was impressed by how easy and convenient the process was. From start to finish, everything was straightforward. The online portal was user-friendly, and I was able to quickly input my claim details. Their customer service was responsive and helpful, ensuring that my issue was resolved promptly. Overall, Asurion made the claim process hassle-free, providing excellent support and peace of mind.

Portable Bidet Seat knob that controlled the water broke. My claim was completed in one easy, quick phone call, and it was above and beyond my expectations! I thought they would just send a replacement knob, instead they refunded me my entire purchase price! Great Service! So, glad I have the Asurion Complete Plan!

Just wanted to say how helpful this experience has been and I'm happy to have this option on my services and will recommend this service to my family and friends and will continue to keep it as my insurance option. This is the first phone company that has ever giving me this option.... Thank you so much..... David **

I bought an Extreme power pool pump from Amazon 7/22. At that time we also purchased the 3 year warranty. The pump had an issue and stopped working 6/26/24. This warranty company reimbursed the cost of the pump almost immediately. When I purchase a new pump, I had to pay a bit more for the new one. But save $265 from the reimbursement on original pump.

My daughter cracked her screen and Asurion made replacement process so easy! I have used Asurion in the past and always seem less process!!! So thankful for this company!! Having small kids the possibility is high of a broken or cracked phone and puts my my mind at ease knowing I can utilize this company. Well worth the money for the plan!!

Fast and easy claim service online, the claim approval was immediate and I was given several quality choices for replacement TV, the delivery was scheduled immediately at a date of my choosing. I was promised updates to delivery as well. I am very happy that I have this insurance coverage.

I received my tablet while I was on Vacation and my father had his 1st Chemo so I didn’t have time to open my replacement tablet till like 2 weeks later so obviously it was past the 3 days to notify them. There was an issue with the Tablet. Asurion reached out to the vendor Back Market and Back Market made an exception and understood my situation and allowed me to return the tablet that had a small faint scratch. I am Grateful for Asurion and Back Market!! Thankful for Both!! I Am Highly Satisfied!!!

We purchased the Asurion extended warranty plan for our LG washer and had to file a claim. The customer service process to file a claim and speak with a representative was very easy and fast. No excessive telephone prompts or computer robots to maneuver through. The service technician Tim W was extremely professional, knowledgeable, friendly and prompt. The entire experience was easy and very pleasant.

Horrible experience trying to receive my replacement device. Do not waste time paying for service monthly. Never received phone after waiting four days, will not be paying any longer for Asurion service.

I bought a Clyde extended warranty for an air purifier. The unit died listen two years after I purchased it. I contacted Clyde and they referred me to Asurion as the claims processor. I filed a claim with Asurion, and received a prompt response suggesting that I try to find a technician to repair the unit at their expense. I was unable to find such a technician, and after I informed Asurion of this, they sent me a check for the full purchase price of the unit. I could not be more satisfied.

After writing this review, Asurion responded a number of days later and the return process magically worked properly. The re-replacement device was received overnight and the 1800 Call Center Rep. verified the IMEI was "clean" and did all the right activation steps. I've used Asurion for years and will continue doing so, and hopefully this is a rare problem.

Very deceptive sales plan. Sales people tell you things are covered that are not. I was told accidental damage on tv was covered and then when you try to make a claim it is denied because it was accidental damage. Waste of money!

I purchased Asurion insurance through an AT&T promo on Feb 13. The next day, Feb 14, my wife’s phone was stolen in Las Vegas during a convention. I contacted AT&T, who directed me to Asurion. Initially, my claim was approved, and a replacement phone was shipped. However, it was delayed and then returned to Asurion by FedEx.

This was the easiest claim process ever - I was concerned when I started that this would be a long drawn out process and I would have to wait for days to get a response but it was so easy and fast with a quick response... I will for sure sign up for warranties with Asurion.

The entire experience was outstanding. The service person who took my call was to date the most sincere. Professional and the most helpful person that I have ever had the pleasure of dealing with. I stated my problem and she took care of it immediately. I feel that Asurion really listened and went over and above what was required of them. I feel like Home Depot is losing a lot in changing companies to change to a new company to cover their extended insurance policies to cover their major appliances. It's a real shame as far as I am concerned. Cynthia

Twice I've had to use their service for dehumidifiers that have failed and the protection is awesome. Fast response, almost immediate payment. It's totally worth it for the peace of mind and they don't mess around with paying you what you deserve. I'll buy it every time I'm making a larger purchase. Buy it!

Very easy to return product for warranty. Quick response to get a refund which came in the form of a gift card. The product I insured were a pair of batting gloves which my son wore out. Great experience and will buy more warranties in the future. Highly recommended for baseball related equipment.

They say that purchase protection isn’t worth it but from my experience when you buy something that has a reputation for not lasting long enough, it definitely pays to have the product protected. My hose burst and I filed a claim the next day and boom, reimbursed. That’s worth it to me.

I purchased a dehumidifier at BJ's and within the warranty period it went up, I notified Asurion and gave them the information they requested and a couple pictures, within a couple days I was refunded my purchase price. I immediately ordered another dehumidifier and purchased another warranty. This is a great company to deal with and I highly recommend it.

Excellent service. I’ve had three occasions to use Asurion and can not find any fault. It is a relief to know I have access to getting my electronics repaired. In one case my device just could not be repaired so I was issued a credit for the full amount I paid to buy it on Amazon.

The insurance agent I talked to was very polite and knowledgeable. A good listener. The serviceman was very polite and did his job very quickly. No mess and no hassle. I would tell anyone buying a new appliance or anything electrical to purchase the insurance. I love my refrigerator and I love it better with a working ice maker!

This experience was much easier than I expected it to be. My laptop was falling apart and keys not working. It was fixed and returned to me, and is now working perfectly. It was easy from the first call to them, until it was returned. I will always get the plan for any electronics I buy.

Everything is good with the process thus far. The representative was patient, professional and knowledgeable. The representative was informative and helpful in my experience. He was able to take my payment in a reasonable manner and assisted me with my claim. The representative was polite and explained everything I needed to know.

Purchased a warranty when I bought a toaster, never thinking I would need it but glad I made that purchase! The process to register my product and to make a claim when I had an issue was very simple and a pleasant experience. Once claim was made, I printed off the return label, took it to UPS. Within 2 days I received an e-credit to spend at Walmart! Excellent service, well worth the $5.fee for the extra warranty!

Excellent service, fast and easy. Everyone should buy insurance monthly even appliance insurance. Love, love, love Asurion. They replaced my tv fast and friendly. They have always filled my needs in a timely manner, makes me proud to do business with Asurion. You pick your replacement and it gets delivered the next day

I have only had to use Assurant a couple of times once at Walmart now, with Amazon, and they've always been very fair and upfront and honor their commitment to warranty, certain products that fail the company works like it's supposed to be, which nowadays Is very important for integrity.

The service that I received was very good and I was really happy with how quick it was to make a claim. I definitely would recommend this service. The person was very knowledgeable and I felt very good about following through with this. Usually not sure about how service like this would go but I can say I had a good experience.

The response and follow up by the service personnel was prompt and timely. The excellent LG Design of the modular ice maker replacement coupled with the expertise of the serviceman exceeded my expectations. Prompt & professional warranty service! The phone discussion and capability to obtain photos via my phone are innovative and verified the issues. Great Warranty service.

I cannot explain how much I love AT&T, they fix every problem beyond my expectations. I’ve had them for about ten years and I have never had one issue! I upgrade all my devices when me and my family are ready and usually my bill stays the same or even goes down!

The ceiling fan that I purchased a year ago, stopped working. They make the process very easy! I got an immediate response and resolution. I am able to get a replacement and installed before the hot weather kicks in! Honestly, dealing with a cooling failure just as we begin 100 degrees is a hassle enough. Asurion was quick and easy.

Asurion is amazing! Best company I've dealt with in a long, long time, I insured an Amazon Basics Underseat Carry-On Rolling Travel Luggage Bag with Wheels for 48 months. The seam started separating on the handle 17 months after purchase. I signed onto the Asurion website with my amazon login, picked the product from the list that they knew I had and described the issue. I was immediately notified I was receiving a refund. I seriously expected a problem based on other extended warranties I've purchased and tried to file a claim on. This was the most satisfying extended warranty claim I've ever experienced. I'd recommend this company to everyone and will definitely use them whenever I can. Best extended warranty ever.

Great experience. Will definitely recommend to all my friends and family. I have a lot of electronics and this is a great protection to have for your devices. Especially if you rely heavily on those devices for day to day. And good to have if you work from home and need your electronics to work.

I was very satisfied with the experience and help Jorge provided when I took my old printer to him. He filled out all the necessary paperwork and even mailed the old printer back to Epson for me. He called another store to find a new replacement and called me when it was in the store so I could go pick it up. It was easy!

From the moment I contacted customer service, I was greeted by Joseph and he was extremely professional, knowledgeable and helpful. The technician that came to our house was courteous, professional and resolved our issues. He had to order some parts, however, it took less than 2 weeks (like he stated). The parts came a few days later and he fixed both the refrigerator and washer. Thank you.

My experience with Asurion was entirely positive. My nephew’s computer, which was under warranty, had a defective motherboard. Asurion covered the cost of returning his nonfunctional computer and promptly shipped back a brand new computer that is exactly like the one that was no longer working. His new computer is working beautifully.

This went a lot smoother than I thought it would. The young lady that I spoke with was professional and make me feel at ease. Highly recommend Asurion. My printer broke down and I knew I had purchased insurance several years ago. It was easy to resolve! The follow-up procedure was expeditious and also went very well.

So thank for to them! Special shoutout to them and their team excellent service! Aside from me having to always make sure I have the best plan I will also continue to make sure I always have my Asurion protection. ❤️ Got my services thru Verizon. They offered device and home protection with Asurion and I’m so thankful that!

It was very quick and easy, I hadn't had a problem and this was my first time using it. I am very happy, it was quick and painless, I'm glad I took out the insurance, you never know what might happen. Yet a plan, it's always a good idea. It's well worth it to cover your electronics really anything in your home, because anything can happen.