Fingerhut Reviews

I am very angry with the way your company does business. I started out being late with no fault of my own. You don't know when you are supposed to pay the bill. They keep calling and I keep telling them I need a statement so I know my payment so I can pay with my budget I set up. Right away they want to take it out of your checking account. Well I'll not have that. I tell them when I get my SS check. They don't listen. Then you get these people with broken English and you can't understand them. I have decided to close the account and in time I plan to pay them off. Thank you.

I am writing about Fingerhut. I have a account with them. My bill is due on the 15th of each month. Last month I made a mistake and was $2.88 short on my bill. I pay every month on the 2nd or 3rd of each month. They been calling me everyday sent the March 15,2015. I got the bill two days ago. They charge me $44.44 for my mistake. So why are they still calling me. They know I pay my bill the first week of each month. Today is March 27, 2015 they call me five times in one day. Please help me because they say they will call me until they get pay. Do I really have to get that call everyday until I pay them on the 2nd or 3rd.

Please help. I am a disabled citizen with severe medical issues for which I have a physician I see every month. I made a mistake of shopping from Fingerhut and I saw activities on my account that were unauthorized and puzzling. Tried to get an answer - impossible. I returned all items via UPS and other remains two items I rejected as the regular postman delivered to my door and I have proof that I don't have their items and they have told me that yes they have them back. However, they keep calling me destroying my peace, driving me to call my Dr which I have done, and simply they don't understand anything I tell them as if I am speaking an unknown language.

I purchased a pair of Reebok Sneakers. I wore them twice. They didn't fit properly. I couldn't stand in them. I notified Fingerhut and was told to return them. I received the proper paperwork. Unfortunately, I threw out the original box and returned them in a different box. I received an email saying you received them. I called 4 or 5 times, but I couldn't understand the people on the phone. I found them rude and like "puppets", reading from a sheet. I never received credit for a bad item you shipped. The sneakers were from Reebok. This is an aggravating experience and very unbusinesslike on your part. Unless you resolve this, I will never purchase another item from Fingerhut. I will also pass my experience on to 10-12 people who buy from you. I trust you will do the right thing. I await your reply.

Posted double payment from credit card. Happened March 11… requested refund. “Sir, 3-5 business days”. March 24… “Sir, in processing if you don't get credit applied by end of business day today call and we will rectify”. Called March 25. “Sir, 3-5 business days”. Uhhh NO! Can I have corporate number… “Sir, unfortunately we do not have that number”. Why did I not see that coming. Can I speak to supervisor, "let me put you on hold. Sir, supervisor says we will resubmit and it will be 3-5 business days”... ARE YOU KIDDING ME??? Can't have access to anyone other than broken English, computer screen reciters, farmed out customer service company located in a garage in an alley somewhere in New Jersey!!!

Fingerhut claims that it did not get a payment when it clearly said on the bill it did - that they claim the payment did not go thru and that they did not contacted me to let me know about the problem with my account. The company I have been with since 2009 is the worst customer service and they don't care about the customers that are unorganized and will not admit when they screw up and will not care about what the customer wants. (FYI) Don't ever do business with Fingerhut. They will Blame you in every way that can for payment problems, whether they put in the wrong numbers that don't care that still will say "That is not our problem. You still need to make the payment."

I ordered a turntable/stereo for Christmas. It didn't work so I asked to return it. That was on December 27, now it's March 24th and I have asked 5 times for a return label. I never received any label. I have sent them 5 emails. No label no payment!!!

Be Advised! Never Ever do business with this company!!! I have never purchased one item from this company and I never will but they called me everyday for almost two years. Verizon does not allow toll free numbers to be blocked. Fingerhut claimed a person at my number owed them money. I had had the phone number for almost 4 years before the calls started. No one would listen at Fingerhut, no one would help at Fingerhut, they don't care. They must get paid on the number of calls they make. The calls would not stop until I kept calling the Attorney General's office. It took the better part of two years to get the calls to stop.

I orders two rings, a medal detector and a memory foam mattress from Fingerhut and was told that my monthly payments for everything was going to be 29 dollars a month until every thing was paid off. Then I started to receive phone calls from Fingerhut demanding that I had to pay more on my account than I did. I was told that I had to pay 46 dollars a month.

By far, one of the worst experience i'lI ever had to deal with. Requested help returning a box spring for more than a month. I will double billed for asking for a replacement item. After box spring was picked up, I called Fingerhut Customer Service to find out the status of delivery for new box spring and was told I would be billed for a new one. I then asked for a supervisor to see if that would help the issue and was told I would be contacted in 24 hours.

I placed an order on December 19 for a Leap Frog for my daughter for Christmas or her birthday which was 1/10/15. They had a promotion going on if you ordered before midnight it would be free shipping so I was game. I was a new customer trying to build my credit so I knew Fingerhut had been around for years and I thought it would work out fine.

Fingerhut is the worse company ever. I have never had such as bad experience. I suggest that anyone interested in dealing with this company, please look somewhere else. I was approve for 230.00 credit. I was told that I had to put a 30.00 deposit down for shipping and handling. I placed an order and didn't like the rings. I returned the items but wanted to place another order. They had never updated my account so that I can place another order. I then decided that I will use another email address and pay for another item in full. I wanted it ship to another address and it decided that it will ship it to my billing address. When I call customer service to correct the problem she informed me that the order had to be cancel but she can't guaranteed that it will go through. If the items were to be ship out that I can refuse it. Why would like refuse it once it arrive? Just plain ridiculous!!!!!!!!

The Customer service is terrible. I called 4 times to get help removing the credit account off of my credit. They helped a little bit but they did not fully complete my request. They told me to submit an affidavit (the account opening was the result of identity theft). The affidavit is the record of me saying I had identity theft. I mailed it back, and they ignored it. I called and then after this they told me they could not take it off my credit. I went to the credit card company and submitted a fraud alert on all my reports. So I knew I was doing the right thing. The lady on the phone called it a civil matter. That was rude. Inconsiderate. Do not buy with them. I am not the first 1-star review.

When I started out with Fingerhut everything was great, my credit even improved and my limit got larger. Then I received a catalog in I believe in September 2014, that said 'No payments till January'. I was happy about that and so far had a great experience that I called and made a phone order for a few tablets and a few other things. I then verified with the person on the phone my order and catalog number and made sure everything was covered so I wouldn't pay 'til January and he said yes and I proceeded with the order. Shortly after I received a bill saying that I already had a payment due in October so I called Fingerhut and explained I didn't have payments 'til January. They said we see it here but we don't why it wasn't applied and they said don't worry, they would fix it.

Item was returned a month after receiving it in the mail. Accidentally fell off the counter and the face cracked into tiny cracks. I just wanted it replace or repair under the extended warranty that I thought I purchased when I order the iPod. I received a letter explaining something about item was returned after the home trial period was over and that they look at the age and condition of what I returned.

My mother has a learning disability. She has no knowledge of how credit works. She now has a $800 bill with Fingerhut and they will not allow me to set up an account to pay it off.

Purchased a monitor - did not work day one. Asked for return label under 30 days warranty. Was given run around until 30 days warranty and was sent an email how to ship the item instead of return label. You will always speak to someone overseas who can't understand or they will pretend they don't understand you. Bad business. Be aware. Very unprofessional.

I did business with Finger Hut years and years ago. Their prices were in range. You made payments every month. It was great! Suddenly, something very wrong happened to Finger Hut. This happened last year. I ordered a 3-drawer chest for $130 to keep extra linens in. Finger Hut STOLE $170.00 out of my checking account -- remember, it was only $130.00. It was now paid off.

I just started using fingerhut to order items I need. Lots of problems just to place my order. But we will skip that for now. I received my first order in January which I tried to order and get by x-mas. Those problems I referred to earlier. My invoice said my first payment was 2/13/2015. I sent in that payment in Jan. (for Feb. Payment) then, since I had a little money I sent in a payment in Feb. (March payment). I get an e-mail saying I needed to pay March bill now or be charged a late fee. I called their totally worthless customer service dept. who informed me that my payment for March was added to my Feb. payment. When asked why, I get this lengthy explanation about billing cycles, cut off date for payment, and a bunch of other crap, nobody would know unless they worked there.

I recorded a call from the collection on 2/21/ stating I was behind on my Feb payment. On 2/14, I made 2 payments of $34.99, one on my acct and husband acct from two different banking account and/confirm ** they were not able to find. I fax my bank info to show proof this payment cleared my acct to **, Attn: Billing. The next weekend I went online and it showed I still owed. I called them back on 02/28/15 to see if they rec'd my fax and they said I still owed this payment. She also said I can dispute the payment that was in question. I asked to speak to a supervisor and she gave me fax # **.

Ordered a Sony blu ray player, paid 129.00 thru fingerhut, looked elsewhere it was 59.00. Why do they double the price? The bad thing about it I checked after the order was already shipped so now I can't do anything about it. Do not use this company- they charge too much money.

I was billed over $100 plus late fees and finance charges for two items I returned. Items were not as described. Every time I call 800-208-2500 I get transferred to agents who do not speak clear English and they cannot help me! They are not in the United States and are outsourced by Fingerhut. It's impossible to get through to a Supervisor. I've called 5 times. Very upset customer. I am not able to speak to someone who can actually help me.

I have never purchased 1 thing from this company, yet they have harassed me for at least 2 years now. I did research and found out there is another woman with my name in my state. The time before last when they called I told them the last 4 of my social to prove it was not me, along with address and everything. I don't know how they got my cell phone number, but nothing I say will make them stop calling me! Last time I told them I was filing a complaint and it did not stop. This time I was so angry I cussed at him. Only once, but this is not my style. I'm about to see if the FCC will allow me to file a complaint as well. Thank you for providing this service!

Placed an order, received it. It did not work, sent it back with return label provided. They did not receive it for 2 months, not my fault. Got 5 to 8 phone calls daily from foreign country who spoke no English. Finally get email saying received but still get daily calls wanting $. I have been loyal customer for years but will never ever order from Fingerhut again due to the harassment I endured over this matter. They had a tracking # from the return label but never tracked it, instead some non-American would incessantly call and demand payment. Again Fingerhut has lost me and my entire family and friends as loyal customers. I strongly recommend every AMERICAN CITIZEN to ban Fingerhut.

I purchased a Optimus space heater from Fingerhut and it caught on fire. I called Fingerhut - they told me that I would have to get in touch with manufacturer. They had no warranty on the heater. The manufacturer wanted me to send heater to them. Wanted me to pay for shipping it to them which totaled 38.00. So I thought it was too much to send it back. They wouldn't even pay for shipping and handling. Please don't ever purchase a Optimus space heater from Fingerhut cause if something happens that won't stand behind their products. Do know I'm stuck paying for a heater that I can't use cause it caught in fire. Could have burn my house up.

Was mailed a used and defected product at xmas time. My box was delivered open and literally fallen out of the box... pic was sent to news.The product was Fedex back properly to the Fingerhut that does things correctly and the damaged and obviously used product was returned. Even the free gift was used because the earring was bent and out of it's place. I then still was being contacted by the crooks working for fingerhut that they are not aware of to pay for the returned damage product anyway.

I e-mailed and asked them to give me the tracking number, since it says "label created". The answer I got was basically that major shipping companies sometimes use other companies to help ship. Still no tracking number. If there's a label created, then there should be a tracking number, especially if they tell me what date I'm supposedly going to get it.

I placed an order on Feb 3 then found out it was out of stock so I cancelled it and changed my order to new one. They cancelled it for no reason then I placed the third order. It was cancelled too. They called me Friday and said my refund be back on my card.

Okay, I ordered a coat and a pair of boots from your company. I paid a 30 dollar deposit. THAT WAS TWO WEEKS AGO. However, I have not received any notification about my items and there is no order information even though I made the purchases online. I called your customer service hotline, and was told that because you guys tried to reach me on the phone and could not, my order was CANCELLED. If this was not INFURIATING enough, when I tried to place the order manually over the phone, the items were no longer available in my size! When I attempted to get a refund, they told me it would take up to 15 business days. I am appalled at the way this whole system works. I want my money back and I will never recommend that anyone do business with this company. It is way too much hassle, I would rather pay full price for my items at with another company. It may be expensive but at least it's more CONVENIENT!

I went onsite just to search/review possible item(s) of interest. However, before i can even search, I am almost demanded to complete a survey that #1: don't have interest in completing, #2: can't see if/what is available to me until I can search, which the system won't allow me to do until a complete a survey as a new customer, which I am not and now don't have any intention of doing. Bet you lose a lot of would be customers with this interruption and/or demand. CAN'T BUY IF YOU CAN'T VIEW AND/OR REVIEW FIRST. You are putting the cart before the horse, so to speak. How can you complete a survey if you have not yet had an experience.

I ordered a cell phone around 12/2014 and called back to cancel 10 minutes after I placed online order and was informed they couldn't find my order it was too soon and informed me to call back after 3 hrs. I called back to cancel exactly three hrs later to cancel when I was informed I couldn't cancel because my order already shipped and to refuse package when delivered. I did and it was shipped back to me! I then scheduled a UPS pickup with notations not to deliver again and notified Fingerhut who stated it would take 10 days to credit back. I have proof of delivery and they state they haven't received!!!! Now collection agency calling to collect.

Purchased a Troy-Bilt Blower in November 2014 with EXTENDED warranty. Took it in January for problem to recommended service agent, along with the WARRANTY, was told warranty extended or not, would not cover repair. Called Fingerhut, was told to return blower, and a replacement would be sent. Today, 2-12-15, I called to find out status, was told by a moron in a foreign country that I COULD NOT RETURN IT FOR CREDIT BECAUSE IT WAS USED!! THAT'S WHY THE EXTENDED WARRANTY WHICH WAS NOT WORTH THE PAPER IT WAS WRITTEN ON.

I ordered material from Fingerhut for Christmas. I used my new address for shipping and billing. Package was sent to old address. Individual at my old address tried to return it to Fingerhut and it kept being redelivered to her address. She finally opened the package and got the billing address, placed it on the package which came to my new address. However I had to pay $9.00 for the package when it arrived. The item didn't fit and I returned it but learned I had to pay $8.00 to send it back. I received a bill shortly after that for $46(ish). I knew the item returned had not gotten to them yet.

Fingerhut opened an account under my name without my authorization or request. Fingerhut is reporting the account as "discharged under bankruptcy". I filed bankruptcy, but never included them on the list of creditors since I never had an account with them. The account was never used to buy anything per Fingerhut. I have provide proof that they were not listed on the bankruptcy papers, yet they refuse to correct. I don't know why they are being jerks about it, they lost no money. They refuse to show me proof that I requested an account to be opened and proof they got notified by the bankruptcy court that they were listed, probably because they can't possible have any proof. They need to be held accountable for FCRA violations.

I ordered a Ring with an engraving for my boyfriend for Christmas. They got the engraving wrong and I was upset because I wanted to give the ring to my boyfriend for Christmas. So I called customer service and they told me I could return it and get a new one but I would not get the ring in time for Christmas. I told Rep that I needed it for Christmas. The Rep then told me to order another Ring so I would have it for Christmas and send the other ring back and they will credit my account. Then I ordered another ring and sent the other one back.

On February 7th I received a package from Fingerhut that I never ordered with no return slip to return it. On the 27th of January I called to move the pay date of my payment and then I receive a package on the 7th of February with an invoice dated January 27th. I just called to change my pay date and I don't think she even did that, but I received a cookie press for $68.98 that I did not order with no return label or directions on how to send it back. I want this returned and refunded immediately. I've ordered a lot from Fingerhut and I get this kind of treatment. I hope this is resolved as soon as possible.

I got the card in May with a $400+ in credit. I bought 1 bed set. Paid it monthly. Didn't use the card till Dec. But it only had $100 in credit. I found that out after I paid $100 over the account. But in Jan. I still got a bill for 15$. In Feb. I really wanted these boots. So I tried it again. Jan + Feb $15 ended up being $46. But I couldn't order on the day I make a payment??? (Crazy). The next day I called to order and I only had $103??? THIS COMPANY IS A SCAM. I CANCELLED THE ACCOUNT.

FingerHut did not verify or authenticate before issuing credit. Web Bank checked credit on 03/19/2014 based on information provided by FingerHut, which included an incorrect middle name, address, etc. The address given was a LOT, in another state (I've had the same address over 6 years- I own). The creditor failed to verify or authenticate identity upon issuing credit and ignored all red flags. FINGERHUT HAS REFUSED TO CLOSE THE ACCOUNT OR CORRECT MY CREDIT REPORT. I reported the account as fraud before it was past due and only at a $250-300 balance.

When I first called Fingerhut to establish an account, I spoke to a person who didn't speak English well. Was told that to do this I had to make a $30.00 payment. I asked how much credit I would be able to get and was told she could not tell me anything until I made a payment. I said NO! I called back and spoke with another foreign agent who said basically the same thing. I then spoke with a real customer service agent who straightened things out. I haven't had too many problems, but I found out the interest rate is 24.9%. The state maximum is 18%, for Massachusetts. How can they charge so much? I also called with a question on a weekend, found out customer service is was not open. So I went online. Get this; if you want to chat online with customer service It costs $5.00...? I will never order from this company again, too much money!

My down payment was 30$. Scheduled it to be debited on 1/15/15. Got money early and called to switch payment to 1/13/15 & make sure I would only be charged once. Got charged twice and have been fighting for refund for 11 days.

I ordered a night vision monocular, it wasn't the same as advertised. I returned the item with tracking, a month later my account is in collections because they haven't found my return. I keep getting the run around from Fingerhut.

I started with Fingerhut FlexPay at $230 with a $30 upfront payment. That was over 2 years ago. I have always made payments early or on time. But, for some reason I still cannot get a limit over the $230. I am still getting Letters to join the FlexPay credit. Someone please tell me why? Is there really a way to get an increase for my credit?

I got a catalog saying I have $700 credit limit so I wait by Christmas item to place a order. And when I did, the laptop was not like I wanted so I returned it in 3 days of receiving it and asked for a exchange in return.. While I was waiting in my exchange I got 1 e-mail saying they received the return and it's in warehouse and being processed. 2nd e-mail 2 weeks later saying it was done being processed and now they are doing my exchange order. So I waited.

My credit line started at $125. Well within 2 years, it was increased to $1,200. Last Fall, they gave me a credit line of $2,200 contingent on my maxing out my credit to this amount by the end of this past December. I didn't buy any more merchandise. For several months, I didn't see any difference in my monthly balance, it remained the same right to the penny, even though I always paid more than the minimum payment. Too much of a coincidence. I called customer service and they assured me that everything was in order. I've never been late with a payment. My balance is presently $165 that will be paid in full within a couple of weeks. Thanks to them, they may have improved my credit score. However, I believe that my payments were not properly applied for several months. Wonder if any one else has had the same experience.

I overpaid this acct by $422.58. I have emailed, phoned, sent letter by standard mail, and tried everything to get a refund. I owe no money on this acct. I am still waiting, I have not received any correspondence from them at all to date. If I owed them money, they would be constantly on line or phoning me or whatever it took to collect their money. I will follow the same routine in collecting my money if necessary.

This company is the worse! They just don't care and they act like they are giving away free items! Listening to my daughter cause she wanted a coat from there. One in which she couldn't locate in the store. I have an attorney already! It gets deeper!!

I recently purchased 2 watches from Fingerhut and after 2 weeks, sent them back because they were not what I wanted. I kept the original packing and the watches were in excellent condition when I returned them. I understand that I needed to pay for return shipping which was $7.95 each that was fine. I disputed the $13.99 they tried charging me when the products were purchased because I used the free shipping codes for both of them. I called them several times and after almost getting done settling with them, I got hung up on 3 separate times.

I placed an order 12/16/2014 - promised by Christmas. The delivery date kept being pushed back so I canceled order. I was told would have a refund in 2-4 days back on my debit card. Instead it has been a month of calling customer service to be treated awful and hung up on. Then 1/12/15 I get a bill in the mail of merchandise that was financed - I'm a canceled order I never received nor my refund. When I call I am put on hold over 20 mins then call disconnects. This has happened numerous times and I am getting nowhere. Therefore I have filed a complaint with bbb and will be contacting an attorney over this bogus bill that I have never received anything for. From a canceled order. Do yourself a favor and NEVER EVER do business with this company!

My experience w/ Fingerhut has been horrible. First, the customer service rep had such a strong Asian accent I could hardly understand her. She kept repeating the same, "I'm sorry mon but..." I ordered a feather bed and put $30 down. It did not arrive as scheduled so I phoned the company to inquire as to WHY? I got the same Asian female with her, "I'm sorry mon" limited English. My order had been cancelled but yet, I was not informed by phone or mail. I ordered boots since the feather bed was not available. They were due today. I called and the "I'm sorry mon" female answered. She had no reason why my order had never been shipped. I spoke to a lead agent named Sally. She has no accent but she said, I'm sorry ma'am and repeated the same word for word as the previous rep.

I ordered a Samsung Galaxy 3 and was charged 300 dollars a phone that isn't even sold in stores. Before I realized that, I ordered another one that I needed asap because I dropped a business phone in the toilet and I was told I'd receive it in 8 to 9 days. Now after 2 weeks of waiting, I called and somehow my order was cancelled. What??

I open an account with Fingerhut, although my items arrived when they said they would which was fine. My first payment was due on the 5th of the month. I made arrangement with them that I don't get my retirement till the 3rd. I had 144 dollars to spend on my acct. I sent a payment in on the 5th, so they say they never got it, so they took it out of what I had left to spend. When you talk to them they don't listen, you can hardly understand what they are saying. They need to get someone who can speak clearly. I let them know to put what had left to spend, and to put it toward my bill. Something need to be done about those people. Please keep your money in your pockets and not buy from those Crooks!

I am writing this to inform you of how the personnel at Fingerhut treated me following an order I placed for a DVD player for my son for Christmas. The order was placed on December 16th and I was told that I would receive it before Christmas. I emailed your company to inquire where it was on the 22nd. I received a response that it would be shipped 10 days after my payment clears!! My payment cleared on December 18th. I called the customer service number and after a very long wait, got to speak to someone who informed me that my payment had not been received and until it was, there was nothing he could do. I told him I was looking at my bank statement and it had cleared. After going back and forth for 5 minutes, he finally asked me to hold and he would see what he could do to get it to me by Christmas Eve. Approximately 5 minutes later, the line went dead!! He had hung up on me!! Even if that was an accident, he would have my number and should have called me back!!

My roommate deals with this horrific company, a second chance overpriced retailer, and glad that I do not. He is presently out of town on business, and I guess is late with a payment or something, but there is nothing anyone can do until he returns. However, that does not stop these non-English speaking fools. They call and call and call 4-5 times a day, looking for him. Being honest and telling them the truth falls on deaf and stupid ears. They hear the fact he is out of town but don't listen.

I placed an order on December 21 and I knew it would not be here on time so I cut out pictures of the things I got my grandkids. They are little so I wanted them to know I did not forget them. Fingerhut told me my stuff would start coming on Dec 31, nothing came, I did not get no mail or nothing. I called and they said my application was "pending" and asked for me to send a piece of mail with my name on it then I called and they said my credit was denied, so that was nice, what do I tell everyone? We are having a sad Christmas cause my son passed 5 months ago so they just put the cherry on our cake. The catalog that was sent in my NAME SAID PRE-APPROVED so what did that mean. MERRY CHRISTMAS FINGERHUT, THANK YOU for breaking our hearts again. Yes I am mad and I usually do not say much about nothing but I feel like I let my kids and grandkids down.

On Dec 5th I made a purchase using Fingerhut's Fresh Start Program. I had to make a down payment of $30 before they could send my items. I did so the very moment I logged out of their website using my bill pay through my bank. An email from my bank came in on the 9th of December saying that the transaction between them and Fingerhut was complete. I waited a day to check the status on the order and have not seen any changes other than a message stating I would need to make my down payment before the items could ship, but when I check my account history with Fingerhut it shows that they did get the payment on the 9th and that I show a $30 credit. I call Fingerhut and ask why if the monies were received they haven't yet shipped or processed my order. The person's answer was, it takes 7 to 10 business days for payments to process before they send out any items.

This has been my experience with finger hut. I ordered an item from them on 12/12/2014. I was sent a message my order would be here on 12/22/2014. Monday gets here - no order. They send me a message - my order will be here on Tuesday 12/23/2014. Tuesday gets here - no order. They send me a message - my order will be here on Friday 01/02/2015, still waiting, never again! Just to compare, I ordered a package same size and weight from Amazon on Friday 12/19/2014, it was here 12/22/2014 - Free Shipping.

I have had Fingerhut for about a year. I got approved for $230 with a $30 down payment. I purchased something and I have always paid a week early. This month I was 3 days late on my payment and I was told that after I pay it off, I will have to start all over! Just 3 days late and they cut me off! But they weren't complaining when I paid early. I called customer service and they were rude!

They took money from my account without permission and I can never get any representative from Fingerhut to contact me. I having to file a formal complaint and possibly sue them.

Fingerhut said I have $230.00 in credit so I used the order form that come with the Fingerhut Fresh Start catalog and the postage self address envelope. The envelope address is Fingerhut P.O. Box 800 Saint Cloud, MN 56372-9801. I mailed a money order in the amount of $30.00, the date on the money order is 11/10/2014. As of this day Fingerhut say they do not have my money order. I mailed the money order on 11/12/2014. Fingerhut has taken my and I have no order from them. So on 12/22/2014 placed another order but over the phone but I do not have anything, no money order, no product.

I ordered through the catalog form some items for my family's Christmas the first week of December. About 7 days later a foreign sounding woman who identified herself as Sierra said to get approved for credit I would need to fax a copy of a utility bill to her which I did. I receive a letter in the mail on the 19th of December that I was approved for credit. I called then to find out when my order would be delivered, upon doing this after much run around with their switchboard a foreign sounding man who identified himself as Juan said he did see any order that was placed under my name or account number that was given to me per the credit approval letter had assigned me. This f2f does not make any sense. If there was no order why did your representative ask me to fax a utility bill? He said he could not explain this. I am still waiting for his supervisor to contact me as I requested. It’s December 28 and my order was not delivered in time for Christmas as originally promised.

FH shipped my order to wrong address. I was between them and USPS being told twice by FH that they'd made the contact with USPS to re-route my pkg which sat at USPS facility. USPS denied ever hearing from FH about it. USPS would not allow me to pick it up because my driver's license address didn't match the incorrect address on the pkg. FH customer service reps gave conflicting info. I'd spend many minutes trying to get this straightened out only to be disconnected. I had purchased a gift card from FH but decided against using it, based on my awful experience. FH said the gift card was not returnable!

I ordered a watch for my boyfriend for Christmas December 7th. The customer service lady told me it would take 10 days for my item to ship. I paid my $30 down payment with my debit. 10 days later I called to see if my item was being shipped. They told me my payment didn't go through & the lady who took my order put that I would be sending in a money order (which I never said nor planned on) so in that 10 days I was never informed of anything. We redid my down payment & told me it ship in two days.

Bought Lil Rider motorcycles for grandchildren's christmas. Parts missing so unable to put together. Can't get customer service to send part. Children can't play with toys. Very disappointed. Will NOT buy from finger hut again.

I am very upset with Fingerhut right now. I ordered on 12/21 for the "Guaranteed Christmas Delivery" so I could make sure to receive the order by Christmas and waited all day for 2 Christmas gifts to arrive. Spoke to someone on Fingerhut Chat Help and was told they had until 11:59pm to get the delivery here. It's 12:48am and I now have no gifts for 2 children who will be here in the morning. I am just outraged that they can say it's "Guaranteed Christmas Delivery" and then not get them to you. I understand that UPS is very busy but they shouldn't guarantee holiday delivery. They did say they will credit my account for the extra $20 I paid for express shipping but it doesn't help the fact that it was promised to be here by Christmas.

I am a disabled stroke victim, completely paralyzed on my right side. My family as much as they could be is supportive. I went through shopping for relatives and decided to get the gifts through the Fingerhut catalog. I never received an acknowledgement of the purchases (I could not understand the customer service representative's English accent or anything), that's when I decided or correspondence and said I would call back the next day. THEN the next day, to my discouragement I could not understand the language because the accent was so deep I still did not understand what they were saying. To make a long story short, I called 5 times and was told I had completed my order and of course kept calling back because of my orders still had not came. It's the holidays! I am someone who is paralyzed and disabled, and I thought Fingerhut catalog would help since I can't get to a store.

I ordered my daughter a set of bras. They were supposed to be delivered on December18, 2014. I have the apps for UPS and USPS so when I called the USPS, they said they never received the actual package, that UPS only sent the notification that it will be sent there. So I called UPS and they said they sent it, so basically my package is lost. I called Fingerhut to complain and the customer service representative basically accused me of lying. I have been a customer of Fingerhut for years and this has never happened before so I'm angry. She said her name is Roxy. LOL, I know that is a lie. So basically, they don't care that I ordered something and have not received it, but we are not really interested. I will never shop with Fingerhut again.

I ordered $200 worth of toys and gifts for Christmas. Every item I ordered specifically stated "order today and get it in time for Christmas". Today is December 23rd and every single item is still entered as "label created". Not shipped. They even cancelled an item. I spoke with someone at customer service yesterday and she told me that delivery dates are estimated. She also said that the cancelled item is out of stock. Apparently they continue taking orders on items without being sure they actually have the item in their inventory.

I ordered a Motorcycle jacket for my boyfriend. I had a 180 credit with them. I used 132.98 of it. When I checked out instead of using my fingerhut credit they used my debit amount and drew the whole amount from my card. I called and waited on hold 2x as I was hung up on the first time. I was told I had to cancel first order and make a second. I tried that then they told me I couldn't use the same card to pay for the 30 dollar down payment yet they used that card to purchase the first order. Then I decided I would just cancel the whole order and get my money back. Then I was informed it would take 7-10 days in order for them to send my 132.98 back to my card. IT ONLY TOOK THEM 30 SECONDS TO TAKE IT OUT. I would not use this company and all I want is my money back!!

I have order from Fingerhut for over 20 years. When I first started off. One month ago, I placed an order worth over $500 dollars. I was extremely unsatisfied. They sent mismatched bedding, some items were a size small where the other were a larger size. Some of the parts were missing. When I called and spoke with a seller. As I explained to her about the order, she got very rude with me, which was without cause. My wife went to the computer and checked Fingerhut's rating, and it shown that (this year) they only received one and one-half star rating. I will never order do business with Fingerhut again.

Credit Karma suggested I open an account with Fingerhut to rebuild my credit. I did so and made my first purchase. I purchased a 16g Ipad Mini for $389.00. I told my fiance who promptly told me that Apple sells the same item for $249. I contacted Fingerhut and requested a price match or return. First they told me I could not return the item at all. Then they told me they would not price match. Finally after I told them I would report them, they told me I could return it but they would not guarantee me a refund. DO NOT BUY FROM THEM!

I ordered a Keurig brewing system that cost $229.00 on December 4, 2014. I also got the service agreement. I was told my order would be delivered on Friday December 12th... I tracked my order, abs was stated that it was delivered on Tuesday the 9th @ 7:18!!! Total lies!!!!!! I was in my yard putting up lights and Christmas decorations for 4 hours and no UPS truck ever came!!! Very disappointed and will not be ordering EVER again. Called them and the foreign lady said she would send legal documents to investigate!! LIES!!!!!

This company has gotten awful. Customer Service doesn't know their job! Policy rules are stupid because it should apply to everyone! I ordered two items and I had to return because I knew it would be too small for a xmas gift. It had on the return label: "You can do a speedy exchange and get a new item before returning the old one." So I return one item and realized the second item would need to be returned too. I had no problem reordering the coat I purchased so after I call to do the same with some sweat pants they told me, "They have to get the item back first!" I spoke to several reps, they kept transferring me stating no manager was available, talk to customer service on the chat and phone, both saying the same thing.

Was left on hold, disconnected on 3 occasions, told they were so busy and that website was down, argued with, ridiculed and told to "listen" all while my credit was approved and my back ordered item order was canceled, none to which I was ever notified. Wow I guess it is a horrible time to be a new customer.

I ordered a product with express shipping. This fool say they shipped this item but the tracking info says it is still there. They don’t respond to my emails or anything. They charge you $30 for express and it is still sitting there. What kind of scam is this place? It’s been over 2 weeks.

I ordered a compressor, a hose and a ring from Fingerhut on 11/20/14 for my husband for Christmas. Well the ring and hose were delivered to me with no problem. The air compressor wasn't because they messed up and put my billing address as my shipping address. Long story short the shipping company will not deliver due to Fingerhut’s error and now my air compressor is being shipped back to Fingerhut then back to me and needless to say it WON’T arrive in time for my husband for Christmas. They have stupid policies. The item is at the warehouse 30 miles away and I was even denied the opportunity to go and pick it up myself. To top it off they charged me for 2 air compressors and said I need to contact the shipper and have them send it back to Fingerhut otherwise I will be charged an extra 400$ for a compressor I have never received. Why am I assed out and stuck with all their errors?? This will be the last time dealing with Fingerhut once it's all paid off.

I opened a account with them, paid it off within 3 payment. I guess they got mad so they closed my account. Told me I had reapply all over again. I called them, they said it was a mistake. In turn, sent me another card. When I went to use it, they said it was no good. I will never do business with them or tell anyone else to do business with them.

We started out with the 200 credit limit, and was doing good. I made my payments the day I get paid, the 3rd, and also made 114.00 extra payment the 29th of november. I got an email saying to use my available credit of 150.00, my limit was 600. I placed an order, it was denied, and 2 days later, many hours of calls, a mean tempered woman cindy said we would get a letter she didn't know why either. We started for a credit score anyway and appreciate doing that, but I will never place another order, and when paid off, will never refer anyone to use them for any reason. This is how they thanked me for being a good and loyal customer. The order came to 119.96 shipping and all, but had no order number, soon as we ordered it it said contact cust. service. Now it says we are over our limit. This is the first company I have heard of that will take away from you for doing right by them.

I had called in regarding my account being charged a different monthly amount from the previous month. The customer service person informed me to just pay the amount I had paid, I did. He never informed that I would be charged any late fee of any kind. He just said "pay the previous amount." That information given me has cost me more fees and cost me. I spoke to 5 different reps and none would resolve this problem.

I placed an online order early Black Friday. I used a 10% promo code instead of Fingerhut’s Black Friday 30% off promo code. I called back, 7 hours later, to apply the 30% off promo code. They told me I couldn't do that so I cancelled my whole order which totaled over $900. They told me that my order has been cancelled. Well, Fingerhut does not cancel your order (I placed the order 7 hours ago and with the technology that we have today, Fingerhut is unable to stop that item being shipped to your house). Totally unbelievable. I could even stop something that I am shipping out from the UPS store within minutes. Needless to say, part of our order was 2 area rugs... which I thought was cancelled. Nope, they shipped it to my house. My son opened them thinking they were the two we decided to order from Ginnys, after all of our problems with Fingerhut and now it is going to cost us a fortune to send back these opened area rugs I cancelled to begin with.

Yes got email back in June of this year telling me I'm banned and my account was closed and they put balance at zero. That means I owe them nothing. But now they trying to greenage on this. As for the ban. I could care less. They only sell over priced garbage.

Me and my husband have ordered with you 2 seasons now. This season I had available credit but the system we were told was down. We called back were told our order was completed. We called back because the man did not seem to know much. Called back and was told the order was not made. We made the order and right when we were almost done we were hung up on. We called back and your center was closed. Someone wanted to go home. I called another company and had my order complete in 5 minutes. We will never use your company again. Very angry. We spent days on the phone with your company for nothing.

I had ordered a Garmin GPS. The price was like $269 on 10/12/2014. I ordered one more on 10/27/2014 and that price was $149. They charged me the same price as the first one!!!! I called them 4 or 5 times before the bill came out and they said that it was credited the difference to the account but was not.

Fingerhut does not value their customers. I have been a customer for over 3 years in good standing and I have never received a credit increase. Fingerhut is very slick. They give temporary credit increase then tell customers they have to make purchases (for example temporary increase of $600) that total the temporary increase in order for it to become permanent. I wrote them a letter via email about this issue and got a response saying that they are not giving out any permanent increase at this time, Lol. This does not make any sense!! And for that reason I stopped placing orders with them for quite some time now. Its clear Fingerhut does not value their customers or they think that all their customers are idiots and will not see what they are really doing.

I got approved for $250 credit with the propose of $30 down payment. I ordered the items 10/5/2014. I waited 2 to 3 weeks. I never received my items I ordered. When I logged on to my account to check to see what was going on with my items, it said my account was closed. I called and emailed to get help with this issue and they will not help. All they will do is give me a $30 credit. Now they are sending me statements for the amount due and I never got my stuff and my account was closed. So they are still trying to charge me. This company was asking for all kinds of personal info like drivers license, bank statements, insurance info, ETC. I have filed a complaint with the BBB. I want my $30 I paid back and I want my account closed.

I started an Fingerhut account a year ago. I have perfect credit - 700+ and I always pay on time. I called and asked if they price match which she said no. I asked how come the IPAD mini 16GB sells for $239.99 and other places and they want $369.99 and she said APPLE has it that way. I told her I have perfect credit and I won't pay their overpriced items. Now I ordered the Xbox One and Kinect and I used the code BF30 which is for the 30% off for black Friday. First the discount came off then the Xbox one code goes away but the Kinect I get the discount. Now I don't know what game they're playing. But if they want my business they need to fix this. I will cancel my order too. Since having an account my limits have increased a lot. I don't need Fingerhut. Fingerhut does take advantage of people and people like me who have EXCELLENT credit won't STAND for it. They need to fix the problem.

I asked to have my gifts sent to the addresses where they we meant for. And the service person said I couldn't do that because I was a first time buyer. I asked to speak to his supervisor, he left me on hold for at least 8 mins. Then came back to say his manager, he was in a meeting and couldn't come to the phone to answer my questions. I, in return said tear up my information and would not be dealing with fingerhut again, being You One manager does not have the time to speak to me.

BEWARE!!!!! On Nov 19, 2014 I placed this order with Fingerhut. Here is what happened on my order. I called Fingerhut and ordered a computer via phone for 329.99. I also gave them a promotion code NC676 that was for an order of 200.00 or more and get 50.00 off. This promo code is good until Dec 5, 2012. I only got 20.00 off for the promo code and not 50.00. I also requested that it be shipped express so I paid 10.00 more to have it expressed . Now it's 11/23/2014 and this Computer is still setting somewhere in a warehouse and has NOT even been picked up by UPS.

I placed 4 orders with this company and opened an account with them. I did not receive 2 of the orders. I called in to report them & was told they would send me forms in the mail that I needed to fill out and send back. I never received the forms. I contacted them again & was told there were no notes saying that I ever called in reporting missing items & they would not help me & would continue billing me for items I did not receive. The employee's name that I spoke to was Seth. They refuse to even speak to me any further regarding the situation and he stated that he does not have a supervisor that could even help me. He told me that it was my fault the employee that I spoke to did not do their job correctly.

I have never ever applied for a Fingerhut card. I get calls saying my account is delinquent but cannot get anyone to give me any information. I have never had a Fingerhut account. I was told that I should run a credit report on myself to see if it shows up that I am delinquent on a Fingerhut account. I don't see why I should have to do that when I never had an account.

Tried to order products using Fingerhuts Fresh Start credit, you cannot use promo codes or discounts. The product plus tax, shipping and handling totalled $5.98 more than my account allowed, they also wanted a $30 down payment, which was fine. But I had no option to add the $5.98 to my $30 down payment. It was either pay in full or remove items from my cart. Well it was only one item. But if they accepted the promo code of $20 off ANY ORDER OF $100 or more my order would have went through. But when I entered it, a pop up came up that stated, fresh start orders are not eligible for promo codes. Also it was a jacket that I was ordering, so I put in the code for zipup...that was for free shipping on ALL OUTWEAR... IT SAID IT WASN'T ELIGIBLE... I do believe a jacket is outer wear. Fingerhut is a rip off that takes advantage of people who are already struggling.

I received an email advertising Ray Ban sunglasses. I actually thought it was the RayBan website. I placed an order, but at no time did it tell me I had to set up an account with Fingerhut first. I ordered, I gave my Visa # and I was given an Order Confirmation # which consisted of 4 digits. I then realized that this was not in fact RayBan and I started to read how you have to have a Fingerhut account. Thinking maybe my order didn't go through, I tried to contact Customer Service only to find out that you can't actually talk to anyone until you provide your last 4 digits of your social security #. I don't know about in the U.S. but here in Canada that is considered a privacy issue and no retailer is allowed to ask for that info unless I'm applying for credit which I am not.

Bella single cup coffee maker - I ordered 2 of them. I received my order 3 days early. We could not be happier with them. They are great. They make great gifts. I would recommend them to anyone. And I have a 2 yr warranty. I love mine. Thanks Fingers. I give it a 10 rating.

I bought a pair of Dan Post sidewinder Boots from Fingerhut. I seen the same boots on Dan Post Website for 75.00 dollars less. Since Fingerhut is the middle man, they are considerably very high on reselling the Manufacturer's merchandise. I know they Help people rebuild their credit but unfortunately they are very very overpriced and are ripping Consumers off. If you can try and buy straight from the manufacturer, you will get treated fair. Fingerhut is ripping their Customers off plus they charge for shipping when you buy merchandise. Even Amazon wouldn't do that unless it was an order less than 50.00 or so Dollars. If you're trying to get credit try, Amazon - they treat you right. Fingerhut is not a good way to waste your money. Go online and order from the Manufacturer.

First off where the problems start is that my First Start Account or however they word it was started and once I place my order, I notice I made a mistake. The mistake I made was using my home address for the billing which is still at my parents' home because I have roommates. I called to correct the information and was told they couldn't change my billing; they both had to be the same. I informed them that my bank would not authorized the payment if the billing was incorrect. How they were able to do it, I have no idea, but they are scam artist. I paid for my watch and I'm still being told I owe the starting price. Then I would like to know why it take over a week to ship a watch. Then the shipping method is ridiculous. From UPS to USPS and my item has been sitting in the same city with me for three days.

I have been a Fingerhut customer for the past year in good standing. I ordered a NFL watch for my grandson but Fingerhut notified me order was backed-order so I called and cancelled the order over the phone. My balance at the time was zero. Next month received another e-mail, "Your order has been shipped". Fingerhut shipped it anyway. Called again and was told to refuse the order, my grandson lives in a different state ugh!! They have the worst customer service ever and their products are a no star. I actually contacted them to file a formal complaint, we'll see if I get a return call.

I ordered a recliner on the 11/03 and it was delivered to me on 11/04 in Columbus, Ohio. I feel I have received somebody else's return. I am 5'6". The foot rest catches me under the calves. The foot rest is hard to put back. You need legs of steel. The only way you can get it back is to push it against the wall and push the foot rest in. This is a recliner for a CHILD, should not be sold in adult section. Now that I've unpacked it it's impossible to repack so I'm stuck with dolls furniture. Think twice before I order FURNITURE from FINGERHUT AGAIN. Delivery 1 day. It was a reject from somebody close by.

I purchased a Life Pro heater 2 years ago from another dealer - works great. So I ordered one from Fingerhut. It is the same as my original. When it came I plugged it in, set the temperature and it ran. When it came up the set point, the unit shut off without going through the fan cool down. Made another attempt same problem. Sent it back. Replacement was received 11/5. I started this one up and the fan when it reaches its set point continues to run. I let it run for over an hour then unplugged it and boxed it up for return. I am starting to think they are selling rejects. All I want is a product the works. One last chance.

I also ordered something from Fingerhut that ended up being defective. As I was in the process of attempting to work it out with them, they turned my account over to collections. They were not willing to stand behind their product. Now I am stuck with a defective Futon that does not work. It is very cheaply made. I am still trying to work it out with the collection agency as I am disputing it on my credit report. Consumers beware!

Ordered $120 featherbed. Had to pay over $60 in shipping and handling fees.

Someone hacked into my account, changed the email, phone number and address so I would not even see the bill, and ordered a $750 camera -- $800 if you take into account the shipping and tax. I noticed I did not get a bill so I went online to look at account and was locked out due to these changes. I called them, filled out police complaint. Now waiting for legal papers. I do not know the people in SC who got this camera. By reverse white pages, they seem well off and 6 people live at this house. According to tracking, a woman met the UPS carrier.

I had a long experience with ordering from Fingerhut, and most of my earlier orders were positive, but on 9-9-2014 I ordered a SM24 MEN'S YUKON TRAIL ELECTRIC BIKE, and they sent me a SF24 WOMEN'S ELECTRIC BIKE, so I proceeded to call the company and arrange to return the bike after waiting for a return label to be sent and for shipping truck to pick it up for return. Then on 9-29-2014 I tried to reorder the SM24 MEN'S BIKE and once again they send a SF24 WOMEN'S BIKE, so I never accepted delivery because I saw their mistake when the delivery man brought it.

I took over my daughter's account, paying her bills from her S.S.I and S.S. payments, for which I am payee. Fingerhut charged late fees on every statement. Since I was sending the payments (over minimum payments due) by the third of each month, I thought it's through the payment date off. So I sent two payments in October. One on the 3rd and one on the 15th. I then realized that the payment I had made on the third of September was just credited. Neither of October payments had been credited. This means they are a month behind in crediting these payments. They can keep charging late fees when they post payments late. Out of a $50.00 payment two dollar went towards the amount owed. A real nice way of making a big profit on sales. I have written a letter to Fingerhut to address this problem. Seems I am not alone in this tactic from Fingerhut. I will give them to the next billing cycle to straighten this out.

Invoice date for this tablet was 1/30/2014. Yes, I ordered it on their payment plan. Soon after I ordered a sheet set also. I sent back the tablet with their return label that was with the tablet. I was getting the same bill and they hadn't removed the tablet so I called. They said send the Post office receipt with the tracking number, etc. I did. It was dated 2/13/14. They still charged me so I called and sent everything they asked for as they said they hadn't received it but the Post Office and I knew it was sitting in a Parcel Return Service at DC Dist. of Columbia because of the "Prepaid Mailpiece Acceptance" recorded on the receipt.

I ordered a vacuum cleaner from fingerhut and due to unforeseen circumstances had to return it. I returned it in the trial period. Now they are harassing me saying I have payments and past due payments and adding finance charges every month. I returned a new never used item in the trial period. I DON'T FEEL THAT I OWE THEM ANYTHING. DON'T ORDER FROM FINGERHUT.

They call 20 times a day even after 9 pm. I tell them to who they are looking isn't here anymore. They wont stop. They are driving me crazy!!

I would give 0 stars if it were possible. I ordered a microwave from them last night and get a confirmation with the wrong shipping address. I call them right after to change the address and get told they can't do that! WHY WOULDN'T YOU BE ABLE TO CHANGE THAT!? So I then told the woman (who can barely speak English and has no soul) to cancel my order. She tells me that she will cancel the order and hangs up the phone. SOOO... this morning I wake up to a shipping confirmation!!!! WTF. Good thing it's being shipped to my parents and not an old address or I would be really flipping out. So moral of the story is, don't shop at Fingerhut, EVER.

Never use this site ever. They trap you into having to pay for an item and order to close your account. User BEWARE.

Battery in zeki 10.1 inch tablet was defective, wouldn't hold a charge for longer than 2 minutes so I called the manufacturer and got instruction to return the tablet for warranty which I did to the letter sent parcel post. 1 week went by - never heard a word, called last Friday and was told they had received the tablet but no proof of purchase which was a lie because it was included in the package with the tablet - said at that point they needed three days to look for the original receipt. Called this morning and they still refuse to send replacement, they received the tablet on August 8th and still insist I didn't enclose payment receipt and refuse to replace the defective tablet. This morning I called Fingerhut to help resolve this, asked them to fax copy of invoice to zeki or dpi. Was told they couldn't do that so I told Fingerhut I would not pay for a defective tablet I don't have and that I would pay balance of products I did get but not for that tablet and then they can close my acct. Life is to short, won't ever buy products from zeki or dpi again and won't buy from Fingerhut again either. No one wants to stand behind their products anymore and I guess Fingerhut is large enough to blow off their customers. Recommend you stay clear of these companies. I would rate both as thieves.

What happened is this, I was paying my payments early IS WHAT THEY SAID and they was charging me late payment fees of $34.99 because they said I paid too soon. WTH I have never heard of such crap... When you call they are so dang rude. If you ask to talk to a supervisor they hang up on you. I thought it was the law that they have to let you talk to one if you ask. I am so not done with these people. When my bill is paid in full I will drop them like a hot potato and so is all my family. HOW ARE THEY GETTING AWAY WITH ALL THE CRAP THEY DO TO PEOPLE?????

I ordered a sewing machine on Oct 3, 2014. At that time, I also paid the required $30 fee. I NEVER got my order. I called and spoke to 4 different people, all of whom hung up on me. I requested to speak to a supervisor, no supervisor available?? I requested my money back, was told it would take 30-45 days for a refund by check... Wtf??

In September I was offered a credit line increase from Fingerhut. Having been a loyal shopper and having no negative experiences before, I decided to go ahead and order some early Christmas presents for my family. My order consisted of an iPad mini, a folio case, a wii-u, Mario kart 8 and a wii-u controller. The total was well over a thousand dollars which allowed us to have deferred payments until January. Perfect to let us pay off the rest of the bill before new payments started. Most of the order shipped immediately. I had the iPad, wii-u, folio case, and game within two weeks. The controller showed on my order as "cancelled". So I called Fingerhut and explained my situation.

I keep on receiving an email (this is on a DAILY basis) from Fingerhut with reference to my "CREDIT ACCOUNT". I thus eventually decided to check out WHO these people are as I have NEVER heard of them nor bought anything from them. Do they perhaps have drones sending out emails trying to "catch" a fish on the line?

In Jan 2014 we purchased a ASUS Memo Tablet. After 60 days it started acting up and not working properly. On my end I kept forgetting to send it back in, but when I finally did I packed it up correctly and asked for a credit, to be fixed or some type of proper way of handling of this product that did not work anymore. The department was not willing to work with me in any way. Their reply was we offer no Returns, exchanges of any kind after 30 days. This renders any electronics device useless, and wish I never bought and I WILL NEVER buy anything from FINGERHUT again!

Back in March 2014 I ordered the "My Pantry Microwave Cart". It was on back order & I finally received in May. When I opened the box (which was mangled), I saw the left side panel had a huge crack straight across as well as a chunk of wood missing. It is now 5 months later & Fingerhut still hasn't resolved my issue. I have this thing sitting on my living room floor b/c the height is 77" & I have nowhere to put it. All I am asking for is a replacement piece! I'm not even looking to return the entire thing. It has gotten so bad that I've had to get an attorney involved. And God forbid you should be past due on your payment. They constantly call until they get you on the phone. Most recently the credit dept refused to transfer me to customer service until I made a payment. If that's not bad enough you are usually speaking to a person with broken English who interrupts you. AVOID DEALING WITH FINGERHUT AT ALL COSTS IF POSSIBLE.

Since 10/01/14 I have received 273 emails from Fingerhut Ally, Fingerhut Friends and Finger Affiliate. Today is 10/15/14. That's 273 emails I never requested at a rate of 18 emails per day. Why are companies like this in business? Why do they engage with affiliate marketers and why don't they enforce?

I, nor my husband do not order anything from Fingerhut, nor do we have an account with them. So you can imagine our surprise when we open our bank statement and find $30.00 being taken out of our account for a payment to Fingerhut. We immediately called our bank and reported fraud. I googled Fingerhut and got a customer service number which we immediately called. After a frustrating ten minutes, we finally spoke to a person whom we could barely understand. We stated our problem, got the runaround, spoke to a supervisor, again the runaround, then finally demanded to speak to the fraud department. FINALLY someone that was a native English speaker took our information and turned it over to an analyst. I am expecting a call tomorrow from the fraud department. I am waiting to see how this all plays out. I have an issue with people answering the phones that don't have the common sense to direct the call to the appropriate dept. Account supervisors that argue with you and tell you what they CAN'T do for you, instead of directing you to the appropriate dept.

I ordered a bathroom cabinet from Fingerhut. After ordering, I found it much cheaper with free shipping on Amazon. I contacted Fingerhut about canceling my order and they said they would try, however, if I received it just return to sender. I did receive it and did exactly what they asked. I returned to sender. Never opened the box. I made no changes just returned. Now a month later they are still charging me for it saying they never received it. How could they not receive it with their own shipping label affixed? This is just a way to cheat someone. They have told me they have no way of controlling the shipments.

My daughter and I recently ordered a gift for my grandson. The address they have on file is incorrect but because it is a new account the gentleman who took the order said he could not change the address but did not tell us what we needed to do. On calling back we were told we had to call customer service which we did 4 times. They took the correct address information but said they could not change the address until security questions were answered and they would have security call us. We never received a call.

These representatives called me twice today - 1:20pm and 3:31pm.. they should check the customer's payment information first. I made a payment of $69.98 on Friday 10/10/14.. They need to be more informative about the customer's account before calling too many times.. I rate this communication with this company "POOR".

I purchased a Pro-Form exercise bike AND warranty. The bike I received was indeed a Pro-form bike. However, the console was totally different than the one shown in the advertisement. The one I received does NOT have a backlit screen, has different options & a different configuration than stated. Additionally, the bike does NOT operate properly. First gear feels like third or fourth gear. This issue makes the 10 preset programs unusable!

I have never shown any interest in Fingerhut, but in the last week started receiving dozens of emails a day from them. "Unsubscribing" immediately has so far not slowed the flood - obviously repetition of identical messages (maybe 3 different ones in all) indicates an issue that needs to be addressed. The company website offers no opportunity to report this infuriating assault and petty waste of my time.

It's bad enough to have your identity stolen, but to have to deal with these guys on top of it is terrible. Be prepared to be disconnected several times & pencil in an hour to deal with it. They make you jump through hoops and then won't even adjust your minimum payment due. And who sends a $1500 computer to an address not listed on my account and DOES NOT REQUEST A SIGNATURE?? Buy beware!

I opened an account with Fingerhut, purchased an item, and then brought the account to zero. This summer 2014 I received a bill form a collection agency, asking me to pay about $1,400 to Fingerhut for a Samsung Galaxy that was shipped to Texas. I called Fingerhut and told them that I never placed that order and that I don't know anyone who lives on that address in Texas, since I live in California. They asked me to complete an affidavit and they would conduct an investigation. I assumed the investigation would be thorough and they would find out who actually placed the order and demand that person to pay. Instead, Fingerhut sent me a second letter saying: "In our investigation, we found out that the item was shipped to that address in... (in Texas) and you have to pay the bill." What kind of investigation is that? That fact was already a given! They recommended me in that letter to file a Police Report and send them a copy if I want to continue disputing the case, and I will. However, I will also ask my family who have an account with Fingerhut, to close the accounts ASAP. Somehow, Fingerhut not only double the prices of every item they sell, but they DO NOT protect their customers as every serious company ought to. SHAME ON YOU FINGERHUT!

They closed my account without my permission stating I asked them to. Poor customer, corporate never responds to voicemail.

I ordered one floor lamp and one wood tower cabinet. Out of the box, the tower cabinet pieces came broken, the floor lamp had missing pieces as well. It's sad because they were expensive and the quality of the products are so poor.

I signed up for credit, approved right away. Placed an order 2 hrs later, got email saying security answers had been changed. If I didn't do this to call 800 # try to get into my acct zip. Called the 800#, went thru 2 customer reps, 1 tech person. Finally gave up before I said something really nasty. If Fingerhut is getting all these complaints I read, why are they not doing something to correct this. I know they have been around for a long time but goodness why do they not do something.

On June 3, 2014, I placed an online order and was told I would receive it within 2 weeks. I repeatedly contacted them to inquire about the status but they kept telling me to wait! Then I checked the shipping details and it shows the items I ordered was shipped to Camden, Arkansas! I immediately contacted Fingerhut, so they sent me a "legal document" (which is what the guy at customer service called it), "Affidavit of Non-Receipt of Merchandise" which they dated July 22, 2014. I sent it back dated July 29, 2014 because they said I had 15 days to do it. I even checked off that I wanted my account credited.

I ordered a ring set from Fingerhut. Was completely dissatisfied with it and called them. They said, "No problem. We will e-mail you a prepaid postage so you can send it back at no expense to you." They did. No big deal. The problem was, one month later I received a phone call saying I owed $44.00. They said that I still had to pay for them to send it to me. They also owed late fees and interest. I told them I NEVER received a bill either by mail or e-mail. They basically said it's my fault because they mailed one. So I said, "OK, I mailed the payment so it's not my problem." They said, "No, it doesn't work that way."

I wanted to make a positive comment regarding FINGERHUT! Because of this company I have been able to rebuild my credit and I enjoy being able to buy different items and as long as I make my payments on time my reward is to be reported to the credit bureau as on time payments and thanks to FINGERHUT my credit score is improving! This 1 company actually cares about their customer! THANK YOU AGAIN FINGERHUT! :)

I called Fingerhut almost two weeks ago. Paid my thirty dollars and placed an order. No delivery, so I called and they said they do not take electronic payment and cancelled order. I'm scared now because they have my card #. I already had identity theft.

I placed an order for a five quart artisan kitchenaid mixer empire red. When I received my order the mixer was not empire red and it looked used. I returned it the following day and asked that my acct be credited. FingerHut sent me a letter stating what I returned was not their product so therefore I would not be credited. I have no mixer and I owe fingerHut 500.00. I don't know what to do.

I HAD a $500 credit limit with fingerhut. Made my payments on time and tried to make a $100 purchase which was far from my limit, but got a message saying order could not be placed because my credit line is under review. I called the credit department. Could not tell me why or what my credit amount is now and they do credit reviews SEVERAL times a year. I didn't know I could be given credit and have it taken away especially since my account is in such good standing.

My Husband wanted to order some cookware from them. We got it in a timely manner BUT when my Husband went to cook with them everything stuck. I told him maybe cause they was new, so every time he went to fry an egg or bacon they stuck. He was so mad he called and they was rude about it. They didn't even offer any credit or replace them with something else or anything. So I don't know why my Husband wanted to order something else but he wanted a pressure washer and he thought he would get a jack and some jack stands cause it was a set. Well it took forever before the stuff came and when it did the pressure washer was broke so my husband called and complained and they just gave him a $75.00 credit on an over $500.00 order.

This company should be shut down extremely rude and they overcharged my account. I wanted to pay them off to get rid of them so I was quoted a figure and paid on the phone so I thought that was the end of it. I was sent another bill so I contacted them and was told the account was still open with a balance I was pissed so I paid that so they would not call me. Fingerhut is a Ripoff. I advise anyone not to establish credit with this company.

After I ordered one of their products and found out they were going to ship it to an old address, I tried to change the shipping address. They said I could not change it, this right after I ordered. They said it would take 24 to 48 hours before I could change it. They shipped it anyway. I tried to stop it but was told by UPS that I had to talk to the shipper first. Anyway it’s going to the old address. I have no Idea what’s going to happen. I’m not going to pay for something I don't have.

I placed an order for 2 items on 06/11/2014. I was given the runaround on 1 of my items. I was initially told that I would receive my order by 06/26/2014. I received my second ordered item on 06/20/2014; however, I did not receive the first item I ordered. On 06/27/2014, I contacted Customer Service regarding this issue and was told I could expect the item to be shipped on 07/26/2014. So I patiently waited. Unfortunately on 07/27/2014, I contacted them to be told I would receive the item on 08/06/2014.

I purchased a product in November of 2012. I was automatically signed up for something to protect my account - WITHOUT my consent - they continue to add a fee of 13.00 $$$$ to my account once a month. After I have called and complained to customer service several times they said I had to wait 10 days and they would send me something in the mail after they investigate my account. Well on the 11th day I heard nothing back from them so I called customer service again and they refunded my account for 1 fee of 13.00 $$$. WTF. I am a divorced middle-aged woman that has to work very hard for every penny. I cannot afford all these extra charges but they add to your bill. FINGERHUT needs to be SHUT DOWN. DO NOT DEAL WITH THIS COMPANY AND their products are junk.

NutriBullet - I bought one recently only to watch a Consumer Reports news story telling people not to buy them because the blade breaks apart and ends up in your drink and Fingerhut still sells them. I returned mine and got a refund but why keep selling an item that could kill you?

When I first signed up with FINGERHUT, my address was my mother's house. I then moved out of there into my own apartment, but never changed the address because I do not trust where I live at. They steal packages (I live in a very bad neighbourhood). I called FINGERHUT today, because I made my second order. My very first order was 2/2014. I would maKe payments 2 times a month to pay it off. Well I paid it off last month in June 2014. So I wanted to make another order. Well when I hit submit, I noticed that they had my apartment address on there to ship my order to. I do not know how they got that address because I never told them.

Customer Representatives Shantel, Colette and others.. LIED and ARGUED with me since March re Billing. I've closed the account due to their unprofessional and unethical behaviors. STAY AWAY from this company. They are FRAUDS!

I began doing business in Feb 2014. I had to start with a fresh start account which required me to put a $30 down payment for my order. I ordered a Xbox One Controller from them. I noticed it was $10 more than the retail value which sucks. The shipping was also kinda pricey which cost me another $10. So the product came within a week in a half. Then the first bill statement came in so I paid it off in one billing cycle. Then a month later I got a email stating "Congrats you graduated to a resolving account." They also gave a me a $100 increase on my limit. Then I placed another order again and paid it off in two months they increased me to $1000 limit. I love doing business with them because they give a shot to increase my credit score.

I suddenly began receiving multiple emails daily from Fingerhut. I went to their site to unsubscribe. Since unsubscribing, I began receiving 10-12 spam mails per hour! Let's advise the public never to shop via Fingerhut.

I recently tried making a payment to Fingerhut electronically through my checking account. They messed up on their end and tried taking it out of my savings account twice, which incurred 2 fees on my end. My checking account has the money and the savings account has none. The first time I contacted customer service they were quite friendly and acknowledged that indeed, I checked the checking account bubble and not the savings account bubble on the electronic form. They said I would be refunded the fee amount as soon as I faxed them a copy of my bank account showing the fees that incurred as a result of their error.

I ordered a Kuerig coffee maker in May 2014. I also pre-paid the 30.00 advanced payment for the fresh start. First problem...they send my first bill but it says I owe 200 + which is the whole balance. I called Finger hut who tells me it's a mistake and their payment system sent out statements requesting full amounts. She claim a lot of people was experiencing this and not to worry. She told me to only pay 16.99 which was my monthly payment. She told me to disregard the statement asking for the complete balance. I paid the 16.99 online. The following week I'm getting phone calls from a collection agency telling me my account was late and they were trying to collect a debt! I told the rep that was incorrect and there was no way I was late since I just ordered the item in May and prepaid 30.00 and just made my first payment!!

I started a account with Fingerhut first week June 2014. I needed a $30.00 deposit of which I entered my Checking account information. I received a e-mail stating, "Your check has cleared. We are shipping out your order." Fast-forward July 10th. I call, "Hey where's my order?" They stated, "Your order's on hold. You haven't updated your telephone information???" So I give them again my number that happens to be the same and I asked for a supervisor. So I thought for my inconvenience could I possibly have my order expedited? The supervisor apologized that she couldn't, but would waive all additional fees and would be sure to watch my order ship out and it shouldn't be more than 5-6 days. I was still angry, but ok.

I have account with Fingerhut. They take out of my bank account my monthly payments. Back in May 20, 2014, they took out 2 payments. I called them to inform them that they took too much money. I was told I had to show proof. Meanwhile they have that in the system because that's how I found out. Customer service rep who was so rude, said I had to wait till they take it out and for me to call back. So I'm here trying to explain that it has been taken out. Now she said, "Let me put you on hold." It took at least 25 mins before she got back to me just to tell me she will have a supervisor call me. I said no, I needed help now.

I have had my account with Fingerhut for several years and never missed a payment. Recently I had to miss two payments in a row due to financial difficulties and medical bills. I called Fingerhut in June 2014 to arrange a payment plan for hardship which sounded great. Well, it was too good to be true. They agreed to lower my payments to $75.00 for 9 months and reduce the APR and waive late fees. The first payment came out last month, June 2014. But the APR stayed the same and I was charged a late fee. And the phone calls didn't stop saying I had to pay the total past due. I received letters in writing from them confirming the payment plan and then THREE DAYS LATER received a letter from them stating they were sorry the payment plan did not work out for me and my account would go back into collections (it never left collections).

This is the second time you haven't taken out my money and really getting tired of you not doing your job. The lady time was unacceptable. Either you fix it or you lose a whole family of customer. I had one of the rudest ladies as a representative I've ever seen. It's not my responsibility. That's your job. I don't get paid for it. Do please fix it or I'm sending my stuff back. I'm very disappointed in you. Call me. We can discuss it.

I reviewed my fingerhut bill and my wife's (deceased) and my account, and realized we are being and have been charged $37.00 a month each for paying our payments too early. I called Fingerhut customer service and was told several times that because they generate their bills on the 2nd of the month, we are being charged late fees because I pay all of my bills on the 1st. I advised this person that I have NEVER heard of being charged a late fee for paying too early. Could not get satisfaction. We have been charged a total of $888.00 in late charges since January this year. Is this even legal?

I have been a loyal customer with fingerhut for about three years now. I attempted to make a payment online and it was down; could not make a pymt. I was two days late. What gets me is that I have never missed a pymt. But you charge your valuable customers a huge late fee for such a short while. I am very discourage with this methods of them charging such high fees that are unacceptable for long time customers. Cannot wait to pay them off!!!!!! What if your pay date falls on the weekend, will there be a late fee because it take a couple of days to process?

I have been a Fingerhut cardholder for about a year now. I haven't had any horrible issues with them. However, I did order a full-sized bedding set and the comforter was of poor quality. I washed it and it seemed like all of the filling had clumped up, it was of thin material. So I won't be buying bedding from them. Also if you have a credit report discrepancy with this company, you seriously need to read about the FDCPA (fair debt credit reporting act). If you think you have been dealt with in a unjust, wrong manner, you can get this company fined. I am not a lawyer, nor am I giving legal advice. This is just what I know to be true. If in fact this company is proved to be in the wrong.

I ordered a pot set from Fingerhut August of 2013 and now the whole set has fallen apart and has rusted in my food that I have cooked. I told them that and they said that it might be my fault smh. Plus got a bed set for my grandmother and it fell apart when she opened it. They said the same thing about that so I stopped paying them. They have brought my credit down. I always had good credit. I hate Fingerhut. Now my grandparents say they cheated my great grandparents before they died - their jewelry was fake.

I have been called by different people from Fingerhut at 8:00 am. I have made payment arrangements yet they insist on asking on when I will make payments?!? The people that work Customer Service are hard to understand. I have to explain things to the operators as if I'm talking to a child. I get passed from operator to operator and no one has a clue what the first operator said. Every response is email Fingerhut to ask your question!! Why can't the operators answer the questions!? These so called operators have as much training as a monkey working in the green grocer. Every question is followed by Ok? As if they are searching for the correct answers. Hire Americans!!!! Not outsource the work to some third world county where they ride camels to work or ride on top of trains and leap off at their stop!

I have been a customer of Fingerhut for a long time and have never been late with my payments. But today I went to make an online payment and it showed my due date was the day before. So I called Fingerhut and spoke to a lady who I could hardly understand. But I was told my payment was late because it should have been mailed according to due date on my statement which was 6-25 -14. So just because I made my payment online and it was one day late which I was not aware of now they say I will have a $35.00 late payment fee because my payment wasn't mailed. This is just a scam to get a late payment fee and when I pay off my balance I will deal with Fingerhut again.

I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.

Over the last two months, I have made online payments to Fingerhut. Nothing changed on my bank account. Since late April, my last three payment attempts have been reversed. No emails from Fingerhut explaining problem.

I was a customer of Fingerhut back in the early 80s. I never had a problem, but recently I've been getting calls and catalogs. I was about to make an order until I read the reviews. I will not be making any orders! I have been scammed before. Thanks for the reviews!! You saved me from another heartache!

I bought a Magic Chef microwave oven in Fingerhut for $149.00 at the beginning of May 2014. After paying a required $30.00 dollars to open the credit account with Fingerhut, they shipped the microwave oven to my address. They also sent me a letter detailing a payment schedule of 16 payments of $13.99. I scheduled the payments through their website to be deducted from my checking account for the amount of $20.00 ($6.00 dollars more than accorded) on the 10 of June and for the month of July (my payments were scheduled for the 13th of each month).

Last year I noticed I was being charged for Safeline on my account. I only noticed that when my boyfriend's name appeared on my account even though it's mine and I make the payments. I called and asked them what Safeline was and they told me. I told them I never signed up for that as it is for if you become disabled (which I already am) so it would be no use for me. The lady I spoke to at the time said she would cancel the Safeline and correct the name. It happened again I called last month and told them again why am I being charged for this and why is the boyfriend's name on my account. He said he would correct it and give me a refund. (oh wow I got refunded the money they took for one month) I should of been refunded since Jan 2011 when they started taking it and I didn't know it was being charged to me.

My wife opened an account to buy me a tablet in Dec 2013... After purchase, we expected a small payment... All was well for a few months until I noticed online that our statement said 2 payments were accepted and then reversed but I was never notified by Fingerhut.... When I called to find out at my bank if the payments were indeed reversed, I was informed the money was taken out of my account...

A CSR called the house phone asking for my mother. When I picked up, because she wasn't available, there was a pause and I kept saying "hello" a good four times. When someone finally proceeded to say something, he just blurted out information not meant for me. Now I know my mother's account and how much she owes. Privacy act people! USE IT!

I ordered a coat on sale and when it arrived it smelled so bad that no one could be in the same room with it. Since it smelled so bad and I have a friend that is disabled from the use of chemical sanitizers on imported garments I did not wish to try to use the offensive garment and called requesting a full refund. I was told that was permissible since it was not due to sizing or color etc. I was sent a label for free shipping for the return. And I sent the item back. I began getting phone calls several times a day for payment. No one was interested and would not hear me out.

I bought from them and after I made the 1st payment, they said I owe the balance in full.

Like most, I was leery of doing business with this company just by the way they approach their customers.. I decided to give it a try and ordered 2 items.. They took my $30 deposit which was required for my 1st order and sent me a completed transaction email. Fast forward 3 weeks later.. No sign of either item. I go on the website and there's zero information on my order status, plus it says I have a $30 credit. I call customer service and the rep says she can see the order was cancelled but has no info as to why.. OOOK???? I then told her I wanted my account cancelled and my deposit refunded.. She says, ok is that all today sir? LOL!!! What a horrible way to run a business.. I'm so glad I go out in time. I don't even care if I get the $30 back. Lesson learned.

I do not, have not, nor will I ever have an account with these people. They are continuously calling me at all hours of the day and night asking for someone named Don. There is no one here except me. I am 75 years old, live alone and am disabled so it is a problem for me to get to the phone on occasion. I have told them they have the wrong number but they continue to call. On Memorial Day, they called five times. On Sunday, they had called four times. I blocked the number but now they are calling from a 1-000-000-0000 number. This is nothing more than harassment. I am getting to the end of my rope with these people.

Over the past several months I have been on the phone with many individuals at Fingerhut's Customer Service trying to rectify a situation that occurred regarding an order that my partner placed with this company. Somehow the item was placed on my credit and not his so the item came along with the bill which was in his name but my account. I've spoke to a manager named Brian who was going to have the matter taken care of but we had to ship the item back which we did and now they are trying to apply late payment charges and the cost of shipping to my account.

I bought 2 items from Fingerhut... When it arrived I waited a couple of days to open as I was not well & live alone.... (2 open heart surgeries), so I had no one to help me. I contacted the company in 3 days telling them I wanted to know how to return the products. I was told I would receive a return label. *Note* I had a 30 day return on it. I began to get harassing phone calls that only got worse at all hours of the day & night. I have emails to them & from them. No matter what I did I told them to quit harassing me.

I opened my account with Fingerhut and as long as I was buying and paying, they were fine. When I ran into a problem due to unexpected life changes and tried to talk with someone about payment plans so I could still in fact pay them and pay off my account, no one would help. I was told in no certain terms, they had no payment plans and to call a Consumer Credit Counseling Service. The number they gave for one was in fact wrong, it was someone's fax machine. Each time I called, their rep ended up screaming at me over the phone, talking over me, hanging up on me, etc.

I did the Fresh Start program and I made all my payment on time and they were supposed to make me a revolving account. They never did that and said I had to retry the Fresh Start program all over again which is messed up because I've made all my payments on time.

On 5/2/14, I order a refrigerator and it said It would arrive by 5/19/14. On 5/16/14, I received an email saying my order has been shipped. Later that day, I received another email saying my order had been reschedule to 6/11/14. I called to cancel and they refuse to do it.

We have a king size bed, we've ordered three different sheet sets from them one of which we still have. The first set we first thought was a good deal because we got sheets and a comforter. The sheets went to a neighbor for fabric, they sent us CALIFORNIA KING, we ordered just king, the comforter was to small. We were to naive to send it back, the second SET were was the same way. We ignorantly thought if we bought a more expensive set it would fit, wrong again. The third set was only sheets but shrink every time they're washed. I will never buy anything from them again. It's extremely low quality the bottom of the barrel. If you're considering buying, don't!

I have an account with Fingerhut. When I purchased product from them last year, I used my bank's Bill-Pay system to make bi-weekly payments. My account was paid off and I had actually overpaid by $202.38 which they did return to me. After that they increased my credit line to $1200.00. OK that's fair. My complaint is this: At the end of January, I ordered a Dirt Devil Vacuum Cleaner. The 2 year Extended Protection Plan and 3 different colognes. The promo code on the back of the catalog was for, "Make no payments until May 2014”. My billing cycle was for the 4th of the month. I set my Bill Pay to start paying on the 14th of April then again on the 21st of April to start the process on the plus side. The regular monthly amount was $28.00. I had both payments set for $25.00. That would have meant that I had paid $50.00 by the due date, $12.00 over the minimum.

On April 22, Fingerhut withdrew my authorized regular monthly payment. Two days later, they took the payment again. I called and was told it was a mistake and instructed me to go to my bank and get them to reverse the charge. This would cost me $35 and then I would have to send them a copy of my bank statement to prove the deduction. Incredible! They knew it was deducted because they acknowledged the mistake. I insisted that they return my money immediately and they refused. Is this the world we live in today? They steal my money and then refuse to return it.

At the first to apply, we need to call the representative officer, and as usual to apply any credit they will verify our personal data. This is fine for me to verify personal data through telephone conversation but the crazy thing of FINGERHUT are they asking you all your personal Documents to be sent by EMAIL or FAX (SOCIAL SECURITY CARD, ID CARD AND DRIVER LICENSE CARD)... This is crazy, and even though they had run your credit check which will impact your credit score because they are doing HARD CHECK, they still need your SCANNED document. And this is very dangerous, because we never know if somebody got my documents and can use it.

I paid Fingerhut in full, plus I added what I considered was a fair late charge and interest based on their own calculations (I was one day late). Instead of showing a paid in full balance, Fingerhut billed me for the prior payoff balance, plus an exorbitant late charge plus additional interest. My bank account shows Fingerhut deposited my payoff of $205.00 within the Fingerhut time allotment, yet the new statement does not reflect this amount. This is the second time this has happened with Fingerhut, so I requested they not send me any more literature regarding their products. This request has been totally ignored, leading me to believe they do not honor their consumer's requests.

I wanted to place a review from start to finish of my Fingerhut experience online. On 5/6/2014, I placed an order for a simple Android pad for $109.00 and placed a $30.00 down payment. I wanted to verify for myself all the pros and cons of THIS site compared to what I have read before in the past. At this point I must give 5 stars of the ease, and the convenience so far. I am assuming however after placing the order, website was asking for the down payment via MAIL. But I think that the system is not comparing the debit to my card and realizing that the down payment is fulfilled.

Do not deal with these people. They're horrible and treat people very bad. I was treated as if I was beneath them when I called to place an order after I wasn't able to place it on the internet because they had technical problems and failed to note this to their customers. They were rude and wouldn't let me talk at all during my complaint on the phone. I tried to place an order and they were condescending and making fun of me, laughing at me and joking because the order was not placed. I ask for a discount and that's when things got really nasty. After all I had been through and they insulted me with the answer no. All I can say is run from this overpriced merchandise and those no good people. Bad people all the way and I won't ever buy from them again and would not recommend this to anyone. JUST CREEPS ALL THE WAY. RUN RUN. I had to use my first order NO. because the the order today is explained above.

Purchased an air purifier thru Fingerhut and it was a piece of garbage. Sent it back and paid a $20 payment before they received it back. They called continuously for 3 days from an unknown number. Each time I tried to answer, there was dead air. Finally answered with someone on the phone that said we owed $14.61. They said there was a $34.61 return/restock fee. I paid the bill and was told there was a $1 fee for paying with a customer rep. I wanted this over with so agreed to pay that fee. An hour later, my bank's fraud department called and said my card had been used for a Western Union transaction for $425. That one went through even though it overdrew my account! The bank did not allow the next transaction of $225 to go through and contacted us. DO NOT USE A CREDIT CARD WITH FINGERHUT!!!! I have no access to my money until the bank completes their process and that could take 10 days!!!!!

First off if there were any stars listed less than 1 I would have chosen the lowest one. I ordered a pair of 10kt Dolphin earrings for my daughter for Christmas and she never gotten a chance to wear them due to the back post part came apart from the dolphin's front part. So okay I emailed Fingerhut and educated them what the situation was and what could be the remedy. Fingerhut said that they would ship out a return label kit to send the earrings back and they would resend me another pair. I went to the post office and sent the earrings back, got confirmation emails that they received them and then next a letter came in the mail saying that they only received one earring and if I don't send the other earring in they will discard the one that they have. :(

I did not make my monthly payment for 2 months. Due to the fact for not making monthly payments, a letter popped up on my tablet saying, "You did not make your monthly payments," and it said to press okay to proceed and it just glitched and had looked like I had dropped it and it turned white. DO NOT FORGET TO PAY MONTHLY PAYMENTS!!!

We ordered a large toolbox on time payments. Fingerhut sent us a small toolbox because we didn't qualify for payments on the large one. They also sent us a bill for the toolbox we didn't order. When we called to complain they said we could send back the small tool box. At our expense. They sent us something we didn't order, expected us to pay for it, then when we refused they thought they would get us to keep it and pay for it by refusing to pay return postage. We sent back the small tool box and never ordered from them again.

I haven't had any issue with them. I have paid off items twice now and never had an issue with the payments. When I have made 2 payments, it was always credited toward the next month. Fingerhut deals mostly in assisting with rebuilding credit. If you are missing monthly payments, you are not rebuilding your credit. Every company has a set of guidelines they follow. If you are not willing to follow those, then don't use that company. Yes, Fingerhut is not perfect, but if you have bad credit and can't go out and get a regular credit card with regular rates - because I assume everyone knows if you have bad credit, the rates are really high - then don't fault them for that.

My very first purchase with Fingerhut was terrible. My wife's birthday was coming so I decided to pay for express shipping. It was supposed to be $9.99 per item, 3-5 business days. I ordered two items and clicked express shipping, expecting to pay $19.98. It didn't show the shipping charges until after order was placed. That's when I found that they charged me $39.88. Plus, my shipment didn't get to me for six business days, after her birthday. After trying to contact customer service about this matter several different times, I received an email saying, "Sorry," my account was closed and told, "Sorry if we prompted this, you need to pay your account in full or interest will accrue daily."

It's my first time dealing with this company. The only thing that ticks me off is when I try to make a payment online, the representative then tells me that there will be a $5 service charge to do this. It's not a lot of money and some people may say why is she complaining about $5? To me, I think it's ridiculous. I'm already paying you items that I purchase. On top of that, I have to give you $5 extra for you to take my payment? I know that they have an online payment but at the time the site was down. I only pay my bills online. I have paid a lot of bills online but never had any problems with it. This will be my last time dealing with them.

I was attempting to rebuild my credit. I would order something - pay it off. They gave me a credit limit of $1200. However, once I sent something back (which was my right) they got very smart on the phone. They are so high in interest it isn't even funny. Products are cheap. I cancelled my acct and will never use them again.

Purchased the camera for Christmas. I live in KS. Daughter lives in IN. I sent the camera back because it was defective. We were roughly two weeks past the 30 day return policy. (Which I was not aware there was an issue). I received an email saying they were sending the camera back. Didn't make the 30 day return. I explained that I purchased it the beginning of December for Christmas. Had to send it to Indiana. My daughter called polaroid the first week in January to get some help.

I ordered a pair of very unique boots in December, they still haven't arrived! I've been given another arrival date today upon calling an agent of MARCH 17th 2014!!! Each mo. I expect a package. Each month nothing comes. Never once have I received a letter stating the boots are on back order. So that pair of boots I expect to receive three MONTHS ago I may be able to wear in the summer. I'm guessing if I never call to find out they're not coming every month that time would continue to pass and suddenly out of the blue months have gone by and the boots appear with a big phat bill. Or maybe after waiting for months I've come to terms that they just might appear at doorstep some month and just say I'm okay with that but since they never communicate why my boots have never arrived they probably be just as apt to kick my order out like they did the first month I checked on them and spoke to manager name ** who assured me they'd be here on Feb 17, 2014. Not!!!!!

3 emails to their customer service unit. The Filipinos that answered the phone could not understand that 2 items including the return shipping label were missing out of the box. Now over 60 days later I still have yet to get any satisfaction with them. They robocall my home 3-5 times a day with no one on the phone. I give up. I am sorry I ever tried to do business with them... Never again.

During the holiday season I decided to make 2 payments one for December $70.00 and the other for January $100. Both payments were made in December. Please note these payments were above the minimum requirement. In January, I received a statement and payment due date in Jan. I called the customer service offshore line and they advised me to disregard. In February, I received another statement that showed my balance increased for late payment and minimum due has doubled. I immediately called. This is what the foreigner said. "I should not have paid before I received my statement" and "I should pay 7 days before the due date". I was very upset and asked to speak to a manager. He placed me on hold for 5 minutes then came back on line and pretended to be another person. He was very rude, and told me "What do I want"... Since then I have been trying to call someone in the US and all I get is a voice mail. I was penalized for Paying Early. I am canceling my card and will tell story until I get some resolution.

Fingerhut is always adding a ending balance. I paid way over my balance! I tried to contact them regarding my balance. They say I need to email customer service. I did that and tried for 4 days to contact them and finally they contact me after my due date and expect me to pay $15.00 late fee including interest which I was not at fault for the late fee. The price they advertise is higher cuz they include interest and not sure what other fees!! So do not order from Fingerhut! This was my first time buying one item and my last time!! Not happy at all!!

Around the beginning of January 2014, I ordered a Wii U gaming console through Fingerhut, and their method of shipment for the packaged item was through FedEx. On January the 7th, the tracking number for the package indicated that the item was delivered to me, however, when a relative checked to make sure it's arrived safely, the package was nowhere in sight. I eventually had to contact Fingerhut on this matter, and they gave me form to fill out in regards to this situation. They sent a letter back stating that they have fulfilled on their delivery obligations and I would need to file a police report since this item is missing.

I purchased a Kitchen Aid Mixer for my wife for $300, only $200 at Walmart, but that was not issue. Also Lego toy, no problem with that. I never received bills or return label to return Kitchen Aid. Contacted Fingerhut numerous times for them to send me return label so I could buy Kitchen Aid at Walmart and return Fingerhut item, also asked for copy of bill. Over a month passed and no bill no label, Just over 50 phone calls at all hours from Fingerhut collections, usually no one on line, silence, then quick busy. The few times someone was on other end, They spoke indistinguishable English and would not listen to my complaint. The calls have come continuously for about a month. I found corporate contacts at web site for Fingerhut contacts.

I placed an order for a dining table and set of 4 chairs on 12/20/13. My expected delivery date was 12/30/13. All I ever received was a free gift (50x60 in. fleece throw). My 1st payment was due 1/24/14. I have another payment due 2/24/14. I have called their Customer Service number (800-208-2500) daily and keep getting transferred to Reps. that speak very broken English and they don't understand what I am trying to tell them. Every Rep at the customer service number gives me 800-233-3588 (option #2) to investigate the shipping details. In return I am told to call the first number back. It has become a never ending circle. Why would I pay for something that I don't know if I'll ever receive. I have every intention of paying for my order if I can possibly receive it; or at least find out the correct status.

Someone with an accent keeps calling my phone and asks for someone that has never had this number or lives here. I have told her she has the wrong number and every 2 hours she keeps calling. We are on a do not call list. If these calls persist I will have my attorney take care of this matter. I did call and this Alex chick acted like she couldn't hear me and hung up. She could hear because I told her I wanted to talk to the person over the robots that keep calling wrong numbers. If Fingerhut had actual people calling instead of idiots then this problem wouldn't exist. Take care of the complaints and the idiots.

In March and April of 2013, I was late with 2 payments. In May, I caught up on my 2 late payments. In June 2013, I paid my account balance in full. I didn't hear anything from Fingerhut after that. I also watch my credit scores with a credit score monitoring group that I pay for the service. In September 2013, I received an alert that negative information was reported to my credit reports. I then called Fingerhut customer service and asked that the charge off be removed from my report. They refused to help me. They said it is staying on there and it is being reported accurately. I then wrote a "goodwill" letter asking that they please help me by removing the negative charge off from my credit reports. I received a letter back from them that said the information being reported is accurate and they will not change it. I did business with Fingerhut for about 3 years and was only late 2 times. For them to refuse to change something in a goodwill gesture after 3 years of doing business with them is mind boggling to say the least. I am unhappy and dissatisfied with the service they provide. I will NEVER do business with Fingerhut again. My score for Fingerhut is a D-.

I was 2 weeks late with my payment, due to illness. They called every 2 hours everyday, called my job 7 times a day, via private number ( even after they were told I was on medical leave). I had to report them and block private numbers from my phone.

I ordered a sewing machine from Fingerhut on 11/10/2013. I returned it a week later because it did not work. They started billing me. At first they said they would fix the issue. Today they said, "Oh the bill for your insurance." Why would I be carrying insurance on an item I do not? I have repeatedly emailed customer service. They tell me to contact customer service at 800 208 2500 which is a call center not in the US manned by people who just continue to read a script no matter what you say to them. They also keep calling both my home phone and my cell phone and hanging up. I spoke with the Better Business Bureau today and they said I had grounds for a complaint. I did file a complaint and it looks like Fingerhut has a very low number of complaints that actually get addressed. I would encourage anyone who has problems with Fingerhut to go to Bbb.org and file a complaint.

I ordered a bedding set and received the wrong size so I returned it back and they still charged me for it! I'm not paying for something I don't have and now it's on my credit as a collection and I can't get it off!

Unable to make a payment without giving permission for 3rd party to make sales and market to me. I would not have bought anything from them if this was made clear before the purchase.

This company took three payment out of my checking account. I only told them one payment..... This is stealing... Do not pay your bills. This was also done to someone else I know... Once again do not get involved with this company.