Fingerhut Reviews

This business sucks. You can't change your address when you need to. You have to contact customer service to change it and they ask for your bill when applying for credit and if you don't have a bill that has your address on it they won't accept it. For instance I gave them a social security statement with my address and date on it and they didn't accept it. So I don't recommend doing business with them. They suck.

I ordered an in stock item. I was suppose to get it in 6 to 8 days, but 10 days later they have not even shipped it. I have emailed and called customer service literally 50 times or more and no one can answer 2 simple questions. Why hasn't it shipped? When will it ship? Apparently, they think if they ignore you and make it impossible to get the answers that you will just leave them alone. They are sadly mistaken!!!

Got a $400 credit limit and used it to do some Christmas shopping. Have been paying on it for 4 months and pay $20 more than my minimum payment each time and my balance has not gone down a single penny. I wish I had never opened an account. As soon as I have the extra money I will pay off this debt and never order a thing from them again! Don't get roped in like I did, it's not worth it!

This is what I wrote to Lisa Gavales, the interim Chief Executive Office of Bluestem, the company that owns Fingerhut: "Recently I purchased an item from Fingerhut... I had an issue with the tablet from day one. Zeki 9" Touch Screen 8GB Android Tablet with Built-In DVD/CD Player - TBDV986W Item Number: NJ76Y. I called technical support, and the information they provided was wrong. They were talking about me having to return the item, it was defective and I had to send it back. When I questioned why I should pay for it, the agent provided yet more incorrect information. I ended the call. After spending days and talking to friends I was able to get it started. Shortly after I started to get messages about various applications that were not closing. One after the other, and I could not continue my posts.

My wife and I got a laptop from them for work purposes and it has been a nightmare from start and they don’t care AT ALL and have told us this on the phone. When the laptop was delivered all seemed well, then we tried to use MS Office Suite and we were unable to access these products and we kept getting a pop-up saying to enter product code # found on the back of your laptop which we were unable to locate, so we called Fingerhut and they gave us the code. No issue at all! Move forward 6mths and the laptop gave the blue screen of death and would no longer work. We called Fingerhut to let them know and they told us the motherboard was bad and to send it to Dell and they can refurbish it for us; I told them I got this new and it is under warranty and I don't want a refurbished laptop when I am paying their high rate ($500+) for a new one.

I have tried numerous times to explain to this company that there is a charge on my credit report that isn't mine and they refuse to look at it. I feel that the person whose charges that they have added to my credit report is not getting credit established. I have never had a Fingerhut account nor will I ever have one due to all the problems I have had with this company. They keep saying it's mine even though I don't live in the Chicago area, nor have a phone number for that area, I live in Baltimore, I have never even been to Chicago. But this company refuses to correct this problem or even to investigate what I am telling them is the truth. I would tell everyone that I talk to what has happened to me and not to deal with this company.

When difficulties arise, they make agreements to be paid overtime, after the payment date, they state that the agreement was not valid to be made. So the payment you make to catch up an account is not valid unless over 45 days past due. Thus, when trying to keep credit rating fairly well, they offer an agreement that can't be made. Be careful with their financing. They want your money, but do not respect their agreements with the consumer.

Hello, I am writing this review to warn others about Fingerhut. I was told that Fingerhut would be a good way to help my credit. I made a few purchases and paid everything off as fast as possible, I was even often rewarded with credit increases. The reason I am disappointed is because Fingerhut has no customer service. Even if you're a customer with the best record. They don't care if you get a defective product or if you're overall unhappy with a purchase. You bought it so you're stuck paying for it regardless if you're satisfied with your purchase or not. (Or even if the product is broken or defective.) I was willing to forgive the fact that all their products are highly overpriced and very cheap in quality, but the lack of service was the last straw.

I have had an account for over 5 years. Never missed a payment. Called in. I feel like the call was answered overseas by people who don’t speak English. I told them I was in a bad car accident then broke my foot and was unable to make the payment due the next day. I was basically told there was nothing they could do. I log in a few days later to make the payment, not only is collections calling, they have also sent a email saying I refuse to speak via phone so my account has been closed and I can only order in cash. Then they told me I used all my available credit... No I had over $1500 still available to use... I'm so annoyed. But Walmart sells the EXACT same items way below Fingerhut's cost.

I purchased some cameras in November of 2017, But I opened today March 20th 2018. I realized they had wires and I needed wireless. I was told I only had 60 days to return them. I wanted to do a exchange, But I was told by the Agent I was just stuck. I have been a great Customer, But I no longer will purchase anything else from Fingerhut. It doesn't matter what kind a customer you are, But it does matter about a Policy.

I signed up for a Fingerhut account in January of this year (2018). Due to poor credit from Bankruptcy, I added a Fingerhut account to help build my credit. I understand Fingerhut has about a 30% increase on all of their items - this is to be expected, as their website is meant to help customers with poor credit achieve items that they probably normally couldn't afford without the option of making payments. I, however, am fortunate that I make decent money and I just wanted to use this site to boost my credit score... what a nightmare I have gotten myself into. My first purchase with Fingerhut went smoothly and quickly - I purchased a cheap elliptical and a set of dumbells for my exercise room and paid them all off immediately. They arrived on time and in good shape. No issues. The nightmare begins for my second and LAST purchase...

I paid a 1000.00 early payment, they took out another 139.52 out of my account which was unauthorized, which made my payment paid in full, I called them about it, so they redeposited the money back in my account week later. Then I checked on the account. They said I need to pay 152.45 to pay it off, so the way I look at it they made me pay for their mistake that they did, have never been late. The answer I got is that is interest they are charging for, so I told them I wanted to pay them off and they said it would cost me 5.00 more, so I went online to pay the full amount which I did, now it shows that I owe 1.00 more. I will never never use them again, big rip off. I guess I learned my lesson.

All of my experiences with Fingerhut have been excellent. Yes, they are a little more expensive than some others, but they also let you pay the bare minimum time payments and even extend credit to those with a poor credit history, allowing the opportunity to repair and grow creditworthiness - even to those as low as 500 CS! That is indeed a big deal. PS, Fingerhut has been around since the 1940s; this is not some fly by night operation.

Fingerhut shopping website in Minnesota area is no good. They screwed me over when I returned the Xbox One S and the Sims game. They said it was damaged when they got it but it was not damaged at all when I had it. Fingerhut is a bunch of BS. They are crooks.

Fingerhut sent items to the wrong address and expect for me to pay for them. I don't think so. As a Consumer it's not my fault for the mistake they made. So I call the police and the officer told me they don't make reports because it's not my fault. The items was delivered to the wrong address. Now I refuse to pay for items that I didn't receive. I won't be buying anything else from them. I was a loyal customer and have been for years.

So I am very upset with Fingerhut right now. I been with this company for almost 3 years of paying them on time. Then I fell into hard times. Some they enroll me into a program but I missed 1 payment for December 2017 and then called Fingerhut customer service in January 2018 and talk with customers service and they told me I would be ok to make my payment... Fast forward today I got pushed around and talk too nasty to tell me my account will be charge off if I don't pay the balance in full!! I talked with a supervisor. She was nasty. I am piss right now!! I need help now!! It's also saying I haven't made a payment in over 181 day and that not true statement.

I ordered a Nintendo Switch with 2 games and a MK tote. Returned with their shipping label. I received a generic email stating that they received my return and they are processing, after a couple weeks of not seeing my credit. I called and they stated that they gave me a credit for the game I returned. I told them I returned the 2 games, the Nintendo Switch and the tote and they said they only received the game. I told them how when I returned everything in the same box. I then told them. I don't know if someone stole it or they did not scan the items correctly, so they told me if I could supply them with the weight receipt they would give me a credit. Of course when I received that generic email about them processing my return. I threw the receipt away with the 100s others I have cause it was Xmas time.

Not sure how Fingerhut received my information, but a line of credit was opened in my name. It is not my email, it is not my number or my address. Just name and social. The customer service in handling this issue was not helpful. They are set up to not help the customer but defeat them. According to the reviews this happens all the time with this company. If it is so easy for fraudulent accounts to be opened you would think they would setup extra precautions when opening an account. All these seems like an awful lot of headache over what started as a $20 purchase in my specific situation and has now grown in interest. You need to file a police report for them to even consider looking into your case. You will need to dispute this transaction with all three credit bureaus.

The company has been really great for me. The prices are good, the products excellent, and they deliver on time every time. Best of all, they allow you to run credit. All in all I've had a great experience with Fingerhut.

I don't know why people complain so much. If you have no credit, of course they're gonna mark up the prices. It's still like a CD, so if you're late, they're gonna charge a late fee. I have automatic payments that work great and the items are mostly worth it because you don't have to pay for so long. I haven't experienced half the problems people on here have. Just be responsible and you should have no trouble. I've had my credit score increase because of Fingerhut and gotten major cards and a car loan because of it. Fingerhut is great, if you can't handle it, real money must be too difficult for you.

For the past few months I have been harassed to make payments even before the payment is due. I receive several phone calls and a text telling me that I need to pay them and to call them back. Why would a company do that to customers who pay on time and have been customers for years. I don’t get it! After my account is paid off I will not continue to do business with them. It is not right to harrass a customer who pays on time. Beware of these ruthless people.

I called to ask for a shipping label for two pairs of shoes. I went to the post office and returned 2 pairs in 1 box. They said they received one pair but not the other? How is that even possible? You open up the box and there's 2 pairs!!! Then when I wanted to exchange a pair for a different size they said I had to pay for it. I already paid for it! It should have been an even exchange. Now I have to fill out a form for the shoe they are saying they can't find!

Had paid my account in full and ask them to close it and they sent me and email that they would and now they sent me a thing for 22 for a late payment. Not happy with these guys and will never buy anything from them ever again and would not recommend anyone have an account with these guys cause they will screw you over.

I just became a member of Fingerhut in December of 2017. I ordered a computer on the Day12 of the Christmas sales. I had ordered a computer on Day11, which was a specific sale that the computer did not apply. On day 12, I received an email the day 12 sale was 15% off any item. I went into the website and put the computer into my cart, applied the day 12 coupon and hit enter. It gave me the discount of $130.79. I called customer service and explained the situation. She said that since I order it on day 11 she could not help. I told her to cancel the order. She told me it already shipped, so I told her I was going to send it back and reorder it today, day 12... She put me on hold, came back and told me that she spoke to a supervisor and that they would give me the credit and it would show up on my account with 24/48 hours. I thought great.

We had canceled automatic payments with this company because they were taking out more than one on the same day. We made our payment on time and once again they put through two unauthorized payments 3 days later. I was on the phone for hours... supervisor said they did not do it. That I did. Another employee said it was their mistake and she credited back the money. Our bank ended up charging us overdraft fees. I cannot get anywhere with them, They now say I went online and made all 3 payments. Why would I make 3 payments when I was already paid. I told them to close my account and I would report them... They do fraudulent transactions. Stay Away!

Poor slow customer services. They said I would get a return label in my email. It never happen so I did a return to sender, It took them four months for a return to sender item, be removed and credit back to my account. Despite the bad reviews I purchased items. Paid on time to build credit but their slow accounting inaccuracy cause me late charges and bad credit reporting. They were quick to tell me, they sold my account to RESURGENT COLLECTION. I'm done this Fingerhut.

First purchase, made payments on time but then I paid off account early. They claimed paying off early was technically "breaking my payment agreement". So I tried again, with another purchase. After several months of payments on time, I tried to make a payment via Credit Card - and system wouldn't accept card. Called customer service and she stated that because I was 'new' and a FreshStart account, the system doesn't allow it. After explaining that I'd been with them for over a year, she said, "Well you didn't GRADUATE! So you started all over." Fingerhut obviously TRIES TO MAKE YOU FAIL in an honest endeavor to improve your credit. That is their SCAM. Their customer service is the worst - actually argumentative.

I got a call from Fingerhut saying I was late with a payment. I couldn't talked so I called back. The girl that kept talking over me said I owed $38. For what!!! My acct. was paid up and I had not received any statements. for ins. What ins???? She said I had ins coming out and I was behind. She didn't care that I said I didn't remember getting ins. I could hardly get a word in. She kept talking over me in an accent that was very hard to understand. I told her I would call back hoping to get someone that could speak fluent English.

DO NOT buy expensive perfume. They are marked way above market price, you get charged an arm and a leg in shipping and when they arrive they are FAKE.... Just by looking at the box you can tell they are fake. How can anyone in their right mind choose to try and hoax their customers? I thought there was an initial error but when I got the replacement it was the same junk! Sent it back and ordered something else and surprise, surprise, not only Flower Bomb but Jimmy Choo and Miracle by Lancome are also FAKE! They smell like bug spray and the quality of the boxes and bottles are shameful ugly and look cheap, discolored and the lids even tarnished with rust.

Zero stars if possible. Why? They approve you for a limit. Let's say mine went from $600 to $1000 and then ultimately $1300. When you make purchases everything is fine. You miss one payment they decrease your limit by $300. If your balance is paid off and you owe them absolutely nothing they raise your limit and give you a deadline to make such purchase so you can lock that limit. If you don't want to make a purchase and get yourself in debt because you have other obligations what do they do? They put remove your credit line and put it all the way to $0 in retaliation. This is probably the worst. I really meant it. The worst credit card company I have ever dealt with. Instead of rewarding you for your payments being current and zero debt they punish you for not making more purchases despite your excellent paying history. Stay away from this credit line. They suck.

Fingerhut without a doubt is the most awful business I have ever dealt with. I ordered a 600 Thread Count Sheet Set, which literally disintegrated within 4 months. Because they only have a 30 day return policy, they refuse to ever acknowledge the complaint. They instead referred me to the manufacturer. I asked them to close account, which they promptly acknowledge but no response to defective merchandise. Buyer beware! Goods are shipped from China, and they charge nearly double than what you would pay at Bed Bath and Beyond, Walmart or Tuesday Morning. Don’t let credit issues stand in the way or hold you hostage in the way of bad business. Companies like these deserve to go under, as they put profit over good customer relations.

I was approved by their bank for almost 2 months. Yet I have been trying forever to contact them so I can put my $30 required for usage. My question is: if you all that important why is it that I can never get in touch with no one in there. Thinking about taking my business somewhere else who cares.

I have read through SO many negative reviews! This amazes me! I have been doing business with Fingerhut for several years now and have never ONCE had a problem! Their CS is great. Their products are as they say they are. Before you order something, look at the brand name! If it's not the quality you want - order something else! DO YOUR RESEARCH! After you've been a good, pay-on-time customer for a period of time, they offer you great deals. And I DO mean "great" deals. Some of their stuff is more expensive than WalMart - OK - can you make payments at WalMart? No?? Didn't think so. I will stay with them for the rest of my life, and I DO recommend them to anyone who's interested.

This has to be the worst company online to do business with. They are overpriced. They do not honor defective returns and the offer that you pay for extended warranty. They do not even provide you with proof of purchase. Everything is a hassle when it comes to Fingerhut, I have a account and pay my bill but I can't stand this company and will no longer buy from them. Too stressful to do business with, if your payment is due on the 24th they start calling you halfway into the day on that date even after you went online and paid, This company has the worst customer service ever. If you don't mind paying double for a item and it works, you will be fine. But if something is broken forget it. Good luck.

I order a computer from them, after only 20 Days and about 2 times of use the screen went black, I call customer service they say they will be emailing me a return label and they never did, I keep calling them and sorry. They charge me with the value of the defective computer plus taxes shipping and handling fees, send letters to them. No response. They messed up my credit and treated me with court papers... The computer it's on the original box on my basement but they won't take it back... Stay away from this company they are bad and dishonest.

Tried to get Fingerhut to credit my account after a mistake they had made in calculations. Pointed it out three times with screenshot and they still would not return my money. Will not ever do business with these guys again. Watch your bill people.

Seiki 7 inch tablet - We have been very good customers of Fingerhut for a number of years and have been satisfied with the company until we were not able to get a tablet that we were entitled to get with a large purchase that they said we could get for $19.99. It was usually $69.99, but they said, "You could get it for $19.99 with a purchase of $250." Our purchase was $899 and they said they were out of the tablet at that time but to keep checking back. We did and when they did get the tablet in stock they said they could not honor the offer because it was after December 25. We complained but they didn't care. We always pay our account on time, thought that we would be treated better than that.

I used this company because I needed the credit. The quality of stuff is very poor and delivery dates are not accurate. My Christmas gifts were not available for Christmas. But I had no choice because I needed the credit. This company makes its money off people like me who need the merchandise but don't have the case. I have used them several times over the last year and my credit line has gone up from $200 to almost $2000. I am a great customer for this company. BUT I will never use them again! They market name brand merchandise but it's crap merchandise. I bought a KitchenAid mixer ($500) and it didn't last a month! I would not have bought this expensive item from Fingerhut but they advertise it as KitchenAid so I took a chance. It's a piece of junk! And Fingerhut refused to take it back! This good customer is gone for good!

I was approved for a Fingerhut Credit of $800.00 a couple of weeks before Christmas. I thought, ok great. I can purchase gifts for my family and have it shipped to them. Boy was I wrong. I couldn't changed the shipping address unless I used another form of payment. Seriously? The shipping cost is overpriced. The price on everything is overpriced. Apparently, new customers cannot ship to a different addresses. Fingerhut is a waste of time and money. This is a ripoff company!

Words cannot express how poorly you all have handled this situation. I ordered 2 laptops from you all as Christmas gifts for my girls. I received 3 boxes. 1 had 2 mouse and 2 carry case. 1 had a laptop and the 3rd was empty. The shipping sticker said the total of the 3 packages weighed 9 lbs. One of the laptops weighted almost 7 pounds (I weighed it on a mail meter) so it was quite obvious the 2nd laptop was never put in the box at the warehouse. I called your customer service and spoke with someone who was obviously reading a script.

All over the net is stated that Fingerhut is an entry level company in which you can begin to establish credit. Yes, they are overpriced but they are taking a big chance on people without credit that might or not pay them. All the credit accounts that I got in the internet they are just about the same only. Paypal has decent customer service in for real in this century everything is automated. Yes, most of their item are second class and usually come from China or Korea but if you know how to buy and compare prices and quality you can buy something when no one else will give it to you. From the items I got from them the packaging was sloppy. Boxes came broken but the items most of the time were good so I called it a win. When I wanted a high end phone I check their prices, and I ran. So mostly is up to the person to check out first and to choose the best deal.

I ordered a personalized watch for my son for Christmas. It said, "Order now receive it by Christmas." That wasn’t the case the order isn’t expected to arrive until 1/16/2018. Because the product is coming from Japan. Nowhere on the site did it say this was coming from another country. If it had said that I would have never placed an order for something that takes almost 3 weeks to come. Fingerhut is using outside vendors in other countries and not making the consumer aware of this. The lack of professionalism is ridiculous.

This company had the worst customer service. I've ordered several items & while ordering online the website guaranteed that the items would be delivered by December 22. However, the items weren't guaranteed. I've called the customer service & they said they couldn't do anything about it & that I would have to wait until after Xmas. Please do not buy anything from this company & Save your credit pulling!!!

Ordered gifts for my wife for Christmas. Said it would get here before Christmas. Got an email saying in won't get here until the 27. What a way to ruin a Christmas. I am very unhappy. Thinking about sending it all back.

I ordered Christmas gifts 1 week before Christmas. All were "Guaranteed Christmas Delivery". I made sure if it. I called a couple of days after I ordered and the girl on the other said the packages would be delivered Saturday December 23rd. Not a problem. On December 22nd I received the tracking numbers and when I tracked my packages the delivery dates were December 28th and January 2nd. Last time I checked Christmas was December 25th. I called and the lady that I spoke with today basically said "too bad" and "what do you want me to do about it".

Made an order over a month ago. Product arrived, Adidas sweatshirt, ordered a large. The hang tag on sleeve said large but the actual tag on the shirt from Adidas said small. Horrible customer service. Sent numerous emails and received one response. On the telephone the man was rude and told me I was wrong and they sent the right size. I returned the item weeks ago and received one email stating they got the product after weeks it was sent and said it was take 2-3 days to process the return. A week later still nothing and of course it was a Christmas gift which is now a week away. Horrible service.

Yesterday morning my wife went to Fingerhut website to see about credit just out of curiosity. She was given a specific amount. So my wife went ahead and ordered two things we needed for our home. Fingerhut insisted on having my wife's bank account information even though she was using Fingerhut Credit. She fought with the very confusing website for over a hour then it all seemed as if it was billed to Fingerhut Credit so she placed the order. I immediately called customer service to verify so that the bank account would not be billed and wiped out.

The customer service reps for the most part are horrible, not helpful. They talk over you and if you ask for a manager you get transferred back into the Q as to try not to get in trouble. I spoke with a Gene yesterday. Very rude. Dropped me to a voicemail where no one EVER returns your call. Then I spoke with a Mary when I called back. I had to ask 5 times for her to repeat her name. She refused to speak over a whisper. I heard the hold music just time it wasn't my phone. Then I spoke with Karen who claimed to be a manager who was worse than the employees. Kept speaking over me and lying.

I think Fingerhut was designed for people who have trouble getting a credit card with a decent interest rate. I think this is why the items they sell are typically 30% more than any place else you can buy it. And their shipping costs have got to be illegal. I was going to order a shower curtain for $35, but they wanted $17 to ship it. I found the same curtain on Wayfair for $24 and they charged $4 to ship. Shower curtains weigh mere ounces so how do they justify charging that much for shipping. I recently made my last Fingerhut purchase. I'll never buy another thing from them. And every time I have tried to post a review, which are always negative, I get a message that they cannot post my review at this time. Gee, I wonder why.

We ordered a Green Bay Packer Jersey, which when it was received, discovered it was too large for my wife. My wife called Fingerhut and informed them that the jacket was too big. They told her to use the included label and we could exchange the jacket. So she packed it up and sent it back and told the salesperson the size that was required for the exchange. They called twice and finally she was informed that they had received the jacket. At that time they kept sending notices about payment due on something we had not received. They would not listen to anything we said, so we finally told them to just cancel the order.

I called Fingerhut to update my delivery address, because UPS said they couldn't find the address listed. I called UPS first and they told me they were unable to update the address, because Fingerhut did not allow them to, so I needed to call Fingerhut. So I called, (twice) the customer service agents did not let me explain anything, did not really understand what I was trying to tell them, and WOULD NOT let me get a word in whatsoever! Two of my items (cameras) were delivered to the post office, the tablet was just shipped out Dec 5th, and the sneakers, and boom box are being shipped back to the shipper. My past orders came to my house no problem. I don't think I will be ordering from them again.

I ordered a Dell Laptop from Fingerhut, with case and mouse... UPS delivered a package on December 4, 2017 between 8:15 and 8:30 p.m. The package had been opened on the bottom (also it was very poorly packaged, smushed tape on the side and --only one strip across the top and back seams and it was a very large box for the item) AND THE LAPTOP WAS NOT IN THE BOX, ONLY THE CASE AND MOUSE... I immediately called Fingerhut and the agent...said I am responsible for the LAPTOP and they are holding ME accountable because I did not receive the laptop in the shipment. I am very disappointed.

I ordered a laptop for my wife which UPS promptly lost or stole because it’s standard to leave a $500.00 item outside. I filed a claim which Fingerhut promptly closed because requiring a signature on high value merchandise is too much, so now they are attempting to hold me account for merchandise I do not have.

I got a catalog in the mail stating that I would get free shipping with a qualified order. When I went to enter the promo code it stated it was no good so we called customer service. Nobody could tell us what was going on, we were hung up on four times, Then we were told to pay the $75 shipping fee and to call tomorrow to see if they could maybe give a Promo code that would work but they couldn't make any promises. Really? AND we were told that we couldn't Talk to the real customer service until tomorrow because the real customer service is Only open Monday through Friday. Then she changed her story and said that we have to place for order and pay for it before we can Talk to customer service!

I have been a customer for almost 2 yrs with Fingerhut and for some reason I pay 100 every month and it goes down then the next month it jumps up double. And I have been trying to get ahold of a person in US and all I get is call centers out of country as well as they refuse to transfer me to corporate or. The more I pay the higher the debt and credit drops drastically when it should almost be paid off and I'm not talking about a little but a large debt and only did it so I can get credit up.

I have a loyal customer with you for some time now. I pay my costs on time every month and even receive my credit increase letters telling me how you value my business and thanking me for being such a great customer. Then, I make my big order for Christmas??? I call one of your reps to let her know about an email you sent me an hour before I completed my order giving me a coupon code for free shipping. She assures me that she removed the shipping and gives me my new total. I say to her, "great," and thank her for taking care of it. Well, today I receive an email confirming my shipping. I go to check which items ship and I notice an item in my order that has changed. Turns out the rep I spoke with put in a whole new order for me and changed the size shoe I ordered to a smaller size!? I am furious!!! I call the customer service and ask to speak with a supervisor to get the problem fixed.

I have been a Fingerhut customer for some time and have never really had much of an issue until today. It's Cyber Monday, and I see that they were offering "free shipping site-wide" with the promotion code CYBER2017. Upon completing my order, I tried to apply the promo code and received an error message. Assuming that maybe I did something wrong, I reached out to their customer service, where I spoke to 3 different representatives that all gave me differing information. The first told me he didn't know what I was speaking of - even though it was being advertised on their site. The second told me that the promo code had expired. Although the details stated that it was valid until 11/27/2017 11:59 CT and I was calling at 2:00 p.m. ET.

I placed a big order Nov 15, 2017. I checked the status of my order Nov 27, 2017 to find out it was canceled by Fingerhut. I called to find out why and was told they needed to verify my identity due to the amount of my order. I went thru 3 people to complete this process just to be told the times I ordered two weeks ago are no longer in stock and they don’t know when they will be back in stock. They said they sent a letter that was not yet delivered. Knowing the majority of people’s orders are Xmas gifts why would they not call or send an email??? If your bill is due they call 100,000 times and send numerous emails, but to verify identity for a Xmas order isn’t top priority??? I will never again order from their overpriced company, nothing but blood sucking thethens!

I was approved for the fresh start $130 credit limit with a $30 deposit towards the first order. I placed the order via online. After giving my credit card information and finished checking out the site did nothing. So I tried again. This time it said I need to either change my order or change and use a different debit card. I had $33.56 in that account at the time. So I called in to place the order. At the end of this drawn out procedure the rep tells me it's something wrong with my debit card. I called my bank. Sure enough the $30 was in pending due to Fingerhut. I placed a claim against Fingerhut for my money back. I will never do any type of business with them ever again. They just straight stole my money.

I set up auto payments to be taken out on the first of the month when I get my SS check. They try to get payment 12:01 am so deposit not on the books yet. They charge $38 late fee. The money was there that day but later, This is a money grab and should be against the law.

I had ordered an unlocked LG G4 in July 2017. Needless to say it's toast - I paid nearly 500. Got it to I owe 180$ and it's useless. Won't hold a charge, overheats, recently had to factory reset because it locked up. Lost all my data downloads and pictures. I've only had this phone 4 5 months and it's the worse purchase I've ever made. Fingerhut.com customer service is horrific and LG customer service is worse than Fingerhut.com CS. The interest rate for Fingerhut is nearly 30%. Might as well go to a loan shark to use. Probably get better vig. BEWARE. Stay away from electronics from Fingerhut!

STOP. DO NOT BUY FROM THIS COMPANY! It may seem like a good deal when you have bad credit and you are wanting items that you can make payments on, but for my case I purchased a soundbar and had it three months and it stopped working. I contacted Fingerhut immediately, they told me that I had to send it off to Memorex. So I contacted Memorex and they wanted me to pay to ship my item to them. And so I called Fingerhut back and told them that I was not going to pay to ship. Fingerhut reviewed my account and said, "Ok send it to us and we will fix it." They mailed us a shipping label to send the item to them. Once I did that they sent me an email saying, "Sorry we cannot take your item because it has been 60 days and we are sending it back."

So, I called Fingerhut. The lady that I contacted would not let me finish my sentence. She kept saying, "Okay Strong **", my last name. And she kept repeating it over and over when I tried to speak. Then she said that she could not help me with my problem and I need to contact customer support. So I write down the #. And she gave me the same number I used to call her!?! And I tried to do the survey at the end of the call. But she put me on hold until I hung up lol. So I couldn't rate her. Anyways I finally called back. And another girl answered named Mellisa. She pretty much said it's not Fingerhut's fault and I need to call the tablet manufacturer and figure it out on my own. The tablet they sent worked for 3 weeks then it said it needed a update. I updated it, now it won't even stay on. "Turns off then right back on" but they wouldn't let me explain anything, kept cutting me off and talking over me.

I have been doing business with Fingerhut for a few years now. Last year I decided to let them take my payments off of my debit card with auto pay. I got to looking on the payments site that they were taking two to three payments off of my debit card. Without my permission. Some of the amounts would be 32.99 and another would be 70.00 and another would be 52.99. I called them several times. They only gave me two of the lowest payments back. I warn anybody to not give this company permission to let them take out auto pay. I will never order anything from this company again. CROOKS.

My first time dealing with Fingerhut and I've had the worst experience ever. I recently order a whole bunch of stuff for my kids Christmas. I received everything except four items. I called them to inform them that I haven't received some of my items. The lady on the phone go stand my up and down and told me they were deliver on such and such day. I informed her the day you said they were deliver was only two items in a big box. I never received an email to track any of my package and I couldn't check my orders online. She informed me to fill out an affidavit form to investigate the problem. I never had a problem with packages getting deliver at my house. Someone is always there. I told her I better not get charge for anything I didn't received. So now I got to wait to see how this plays. I will never deal with Fingerhut again.

I placed an order for a pair of Dr. Scholl's boots ($99 Plus $16 S&H). Total $116. Placed $30 down payment, and after 12 days, they keep saying I have to wait until the payment is clear, when I have had the money in the account all the time!! Ridiculous!! Customer service is just terrible!!! I canceled the order and any further charges to my account. I ordered the same pair of boots from Amazon for $63 Free Shipping!!! I received the boots 3 days after placing the order.

I opened a account about a month ago with a $300 credit line, used about 3/4 of it. Then every week sent in about $20. So about 30 days after opening shortly after my first statement came they gave me a $500 increase and then my credit jumped up 79 points??? Love them!

Decided to try account. Made ALL the payments, EARLY... yes EARLY. They kept charging my account 5.00 but I never noticed. So I checked to see if account was closed and it still showed 4.00 due. Since the payment posted after THEY cutoff for day they sent me a letter saying I DIDN’T graduate due to late payments. According to MY contract, I'm supposed to be paying until Dec 2017 but it's done. STAY AWAY FROM THEM. Save double the price of items and then go buy two and bank the 30% plus whatever the 5.00 every month extra was for!

Don't order anything off these people. I ordered sheets for my mom, they were supposed to be 1800 count, they feel like sandpaper. The heater & ice maker I bought are second hand, you can tell because the bottom are dirty. It's bait and switch... I will be paying this off then closing my account. Buyer beware.

After a nightmarish attempt to order a product via the customer service phone line (4 hours of being transferred and referred to different departments, I finally gave up and attempted to submit the order through the online process. It would not allow me to make an initial payment to lower my balance and still referred me to a customer service line. I should have taken that as a sign to not deal with this company and their outsourced customer service reps. I did finally get the order approved and processed, I received the Vizio 55' Ultra HD television and was thrilled that it arrived in 5 days ahead of the estimated delivery date!

Been a long time member of Fingerhut, ordered my engagement ring from them. Finally got a package in the mail a week before I proposed. Opened the package, there was a ring box but no ring! The package had not been tampered with, so I called them and they sent another one. This was the ring, proposal went off fine then a month later I get a bill for both rings, called them again and was told it wasn't their fault the box left without a ring. I would still be responsible for the two rings.

Fingerhut has refused to report my good account to credit agencies. I have never been late and they also keep giving me credit line increases... I have called several times and they said due to a audit they can't report it.

I purchased 2 security cameras on-line based on descriptions and specs posted by Fingerhut. I tried but couldn't install. They wouldn't work. I called for tech help. Had to wait several weeks till available then had to reschedule. When finally arrived told me I needed a DVD player that's why wouldn't work. Went online and researched compatible equipment. Fingerhut doesn't sell DVD separately for this equipment so I had to purchase 2 more cameras and the DVD as package.

I ordered a desktop on 9/13/17 from Fingerhut. I received a confirmation email with all of the correct information on it. Ok. Wonderful! So I thought. Today, 9/21/17, as I was sitting on my front porch, I received a text message stating that my package has been delivered but to an entirely different person, better yet, a different state. It turns out that Fingerhut not only gave someone else my package but was still going to make me pay for the computer. And tried to charge me for shipping costs towards a replacement. In which they waived the fee but from the looks of other complaints I'll most likely see a charge for it in the future. I sort of feel ** for requesting another product but... we'll see.

Did what so many others have done, have bad credit, got a CC thru them without reading any reviews. Have heard of Fingerhut for many years, so thought they were OK. I am not sure how the US is allowing this scam of a company to operate? Applied online, was approved for $600. First off, I noticed when approved, there was no info. on how to get a free copy of your credit report, the one/ones that they use to decide your creditworthiness on. Absolutely no info. on where your credit comes from, I have never seen this before. It was not on the welcome email from them either. Then I look at my account on their website, it doesn't look like they even necessarily DO pull a credit report on those of us who apply! States: "Sorry, we do not have a FICO® Score to display for you at this time." It gives a few BS reasons of why this might happen, but no concrete one at all.

I'm pretty disappointed, to say the least. I have been a long time customer of Fingerhut, I purchased a Dell laptop not too long ago and in the few months that I have had it, it seems as though everything has gone wrong with it. The day that I received the package from UPS, I had opened the box to find that the PC had been bouncing around with no protection, they didn't even put paper in the box. I called the company to express my concern, only to be hung up on. I have had the laptop for just over 6 months I believe and so far the battery pack no longer keeps a charge, and the cd/dvd drive no longer reads my software, and I still owe a little over a grand. I did try and let the company know about the issues that I have had, but they informed me that there was nothing that they could do. I will be paying off this debt and closing my account.

I had a perfect payment history with Fingerhut ever since I opened my account with them, having set my account up to take a payment 3 weeks before the due date. This had been going along quite well, never a problem. And then last month there were problems at their end, and then again this month. I went online, looked at what was going on.

I applied for credit through Fingerhut. As I was filling out the app I put my permanent address instead of the address I am at now. When I tried to change my shipping address it would not let me do it. So I called CS and they directed me to the fraud dept. They ask you security questions they expect you to remember. Anyway, I sent them proof of residence with a utility bill. So I called to get to the fraud dept. They saw my email but they were so backed up it would take two days to get to mine.

I ordered some couch covers a month ago. Information going thru too many hands, They screwed up my address, never received items, and took my money. Gave me the runaround to credit me 200 dollars, customer service said he had no receipt of payment... When I asked to speak to a supervisor, got hung up on. JERKS!!! I want my money back.

I returned sneakers for a larger size. I spoke to customer service and they sent the package to the wrong state and told me twice that I would get the package and I never DID. And they charged me for the sneakers.

I received a collection call from Fingerhut. They actually called me at work to make it worse. Since my account is not past due, I'm not sure why they have their collection department calling me. I have had a Fingerhut acct for years... always paid on time and they actually embarrass me at work with a collection call on an account that is not past due. WTF is the deal. As soon as I am able, I will pay my account in full and close my account and not ever buy from them again. This is totally unacceptable and I can't believe they treat a long term customer who pays their payments on time this way.

They charged me almost $400. For 2 air guns. One was used and not even in a sealed pkg. The other was a gift for my son in law and he didn't like it. I sent both back and they give me a measly $130 credit out of $400. I am so so angry. DO NOT USE THIS COMPANY!!! They are the biggest rip off I have ever seen.

Last Sunday at 5 pm, I ordered online 2 external hardware T2. Because the total amount was $ 346 they offered a free gift. When I complete every steps to submit the order I notice that there was impossible to make an upgrade of the address or billing information, and the package was directed to wrong address. I lose my equipments, lost my money, but the thing doesn't end here, I called customer services on sunday. Monday, Tuesday and every people that work there was so unprofessional, liars.

The absolute worst so called credit building consumer. I had a small 200 limit and charge 130. I paid it off a month early out of the 4 months set. Well they only reported to Transunion and it drop my score by 2 pts just yesterday. They reported my account as a loan and closed it with no notification. Also, I over paid $32 on my account and can't even use it. They are the absolute worst and need to be shut down by the Fair Trade Commission. The company is a complete lie and profit from taking advantage of customers restoring credit. They do not report as a revolving credit and when you challenge them they close your account.

Just got approved for credit and received a catalog yesterday, called about a grandfather clock listed in catalog for 199.99. Called to place order and told me it was 299.99. That the catalog I received was old. Please do yourself a big favor and go elsewhere. Don't fall into this RIP off company. Anything in their catalogs are listed differently than what you will pay when you place your order, and monthly payment will be much higher than listed on products. Nothing but rip offs.

My website page on Fingerhut account. Someone change my physical address and my Email. Charge expensive items was deliver to a warehouse in CA. Fingerhut change my address in my credit bureau report. Was shocked when I knew I was living in CA. The company has my phone number on file. I would had thought a call to verified all those changes in such a short time. When I call the company to notified all those unauthorized charges, I found the representative was rude and not cooperative. That call was on 7-5-2017.

I ordered a personalized necklace from the site for a total cost of $112.00. After wearing the necklace only two times I noticed it was very weak in construction despite being sterling silver. Needless to say it broke even though I stopped wearing it and stored it in its original box while trying to reach out to customer service. After three attempts to return the item I was finally sent a return label. Unfortunately I was denied a credit or refund due to "unreasonable and excessive wear." I wore the necklace TWICE. I was also notified that they will be disposing of the necklace and that I still owe them $54.00.

I ordered a TV stand for my son. My payments were $6.99 a month. For 4 months I paid $25. My payment of $6.99 was due yesterday. Between yesterday and today I received 8 emails and 7 phone calls wanting my payment. I was going to wait till next week when I got paid to pay another $25. Mind you I only owed $34 total. So I talked to a lady this morning and she said it didn't matter if I overpaid each month by over triple the amount owed. I still had to pay the $6.99. They charged me almost $10 because it is 1 day overdue. So, I paid off the $43 that was owed and told them to close my account. After they argued with me I said "Close it now!" It's paid off. I am done with you people! So my advice, don't use this to boost your credit because if you are 1 day late they send negative info to your credit report. This company is a crook!

Well first off I ordered an iPhone 6s from Fingerhut. I've waited now like to two-and-a-half. 3 weeks the package finally showed up through UPS SurePost and when I open the package all there was inside the box was a piece of bubble wrap and no iPhone 6s. Package was never tampered with during shipping so it was done at the shipper. Now trying to convince Fingerhut that they did not put the product I ordered in the Box before shipping. It is like pulling teeth. It's like you say they say. I am very disappointed. I've already made payments towards the phone on my account and now it sounds like I'm still going to be responsible for what's left even though I didn't, never receive the phone.

I have had a Fingerhut account now for about a year. At first I thought it was a great idea because of the monthly payments. They said that I would have no late fees and I could even get help if I was to lose my job or any form of income that they would be able to stop my account for a while until I was working again or being able to make payments again. I was allowed $700 of credit from them. I used up to 600 some. I lost my job for a couple of months and applied for the leniency, and was denied. Then I was charged late fees that I was not aware that even existed. When I first signed up they claimed there were none, then when I talk to them on the phone they said it would be no more than maybe $5. I owe about $47 a month on my account and my late fees are up to about $38. All the sudden there's nothing I can do about it.

This company is an absolute nightmare. I opened an account and placed an order for an item. The site stated that because my address was a PO Box that the item may not ship to me, to update my address to a physical address. I could not do so online with a first order and had to call in, initially not a big deal. The customer service agent I spoke with said there was no need to update the address, the item absolutely could go to a P.O. Box and thus did not update my address. 5 days after the order was placed, I finally receive a call and an email stating that I HAVE to update my address to a physical address or the item will NOT ship.

First off I want to say that I know Fingerhut is in the business of making money. I get that, but Jesus age Christ! I have been looking at this iPad Pro 9.7 inch version (older model). They are charging $830 bucks before tax for the 32GB version. I checked this same model out on Amazon and other stores, and you can get the 32GB version for $420 bucks. Fingerhut is charging DOUBLE the price everyone else is charging AND since your financing with their high-interest-rate, you're paying even more than that. Now the newer model of the iPad Pro is out and it's a 10.5 inch model with way more upgrades and better performance, but even it still costs less that a discontinued model from Fingerhut.

I decided to order my mom a pair of Sperry Topsiders. I ordered an 11 - as they do not come in half sizes after 9.5 - and to our surprise, they were too big. I completed the return form and had the shoes shipped the very next day (5/24/17). I waited... and waited... and waited (apparently, this process takes anywhere from 10-15 business days). The 15 day mark came and went, so I decided to call Fingerhut to see if I could get any semblance of an answer. Instead, I was told that they had "never received my package, and it was likely stolen in transit", and without any kind of return slip (which I sent back to them) they couldn't help me. I was out the $70 and I wouldn't be receiving another pair, if I chose to, I was more than welcome to fill out an "affidavit" and send it in for the investigation to open, and, if they decided it was so worthy, maybe... just maybe, they'd do something about the issue.

My mother passed away 2 months ago, and I'm settling her affairs, she had an account with Fingerhut with a very small balance but I had to contact them to notify them of her passing and get the information I needed. The lady I spoke to was very nice at first, apologized for my loss etc. She gave me a hard time in reference to an address on where to send her D.C, but I finally got it and I asked her whom do I send it attention to. She said just Fingerhut and she said nothing else but the death certificate was necessary which I thought was crazy because every other card holder I called had me send it to a specific department who handles the closing of cases etc. So I then asked what the policy is when people pass away. She said, "I don't know ma'am. I can't give you that information at this time." I said I wasn't looking for specific account information I already had that all just an answer to their policy.

I am paying for $1758.98 from 11/26/2015 and currently I still have to pay this amount $1409.24. Something is not right. Fingerhut is a scam, customer service does not answer my questions I need help with this company. I am paying for this order more than two years ago ** 11/20/2015. I sent this order back and nobody knows where it is.

This company is the worse company to try and build credit. My CC number changed, I called and changed them with it. The rep did not apply the auto-pay back on. And I went 1 day late. I called them to rectify the situation and explained the rep did not place back on. Why would I go back in there and add it for 8 dollars for just change CC. They TRIED to ruin my credit for $8.00. I say run from them do not use them at all...

Fingerhut charges way too much in interest. Even when you are a (great customer), their term, they never even offer to lower your interest rate. They also mark up the products they sell way too much. Just look up the prices of the products they sell elsewhere and you'll see what I mean. Their customer service people are all in a foreign country and are of no help. They offer (temporary credit line increases) that will only become permanent if you buy more stuff and remain in debt to them. They claim to offer sitewide discounts but look at the disclaimer to find out that most stuff on their site isn't included in the discounts. And if you chose the (no payments until) scam they sometimes offer you will find out you will be paying interest on the product until payments start. That's just a way for them to make even more money off of you. Seriously, you are better off saving your money until you can afford to purchase items outright.

The customer service is horrible! I ordered my item in May and they never sent the item. Each day I called they gave me the runaround, then they did not want to accommodate me in any way! Items are already overpriced, this was a Father's Day gift and I ordered it in weeks in advance. Some of the people could not barely speak or understand English... I am pissed and advise all not to patronize this company!

My grandmother ordered a tablet from this company and returned it. When she attempted to confirm her return, she received minimal assistance and in one case was even hung up on. We eventually reached someone to assist us with this issue, but they too had a poor engagement with us - using sharp tones of voice and were impatient. This company needs to train its representatives on how to deal with elderly customers, which I'm sure is a big part of their consumer base. My grandmother will not be shopping there again.

I had the account awhile and my credit limit went up to 1500 and I was late 2 days for the first time and they took my limit down to 400. When I ask why they said credit score changed but I only got a letter after I called. Seem they would just not give me another increase instead of dropping it, customer service wasn't any help. One person told me to talk to someone else. Talk to 3 people before I got a answer.

So I applied for a Fingerhut card and I had no problem with the application however I recently moved so they sent me an email request to show I actually lived there. Sent my electric bill they stated that it didn't show my correct address in an email so I called and that is where everything went wrong. I spoke with a lady who told me I didn't fill out the credit app correctly. She then preceded to scream at me telling me that it was not her fault I couldn't fill out a simple credit app. Believe it if you will, but I maintained my temper and asked her to stop speaking to me in a negative and unprofessional way. I then told her not to worry I really didn't need the card anyway. I can always put what I want on my discover or amex card. I even told her to have a great day not to worry about it. This even made her more aggravated.

I opened a fresh start account. My credit increased due to opening a new account. Great! After paying off my items with every payment being 10 days early they closed and reopening a new fresh start account. Closing accounts decreased my credit by more points than the opening of a new account in the first place.

Husband and I both have accounts, I pay at same time with one check and both payment stubs enclosed in envelope. They call me every time I use one check to make payment and say I didn't make my payment, then charge late charge. Clearly it is marked on the check and both payment stubs are included. I do not always have the extra check that month to send, but regardless it is paid every month, I can't wait till all accounts are paid and I will be DONE with this company!!!

I've never in my life experience anything like this. Y'all need to have training on your employees. I was going to use my card yesterday but I got disrespected by one of your employees. I tried to order a patio set but the lady had told me it cost 175 but I was telling her the book I'm looking at states the patio cost 164. She said, "We don't go by that. It's probably old." I said, "It's not old. The book states Spring 2017." Do y'all know she hung up on me!!! When I called back I ask to speak to a manager by another employee. They hung up, too. So guess what? I'm closing my account. It's not about what you, it's How you Do It!!! Remember that!!!

Fingerhut is great. My credit has improved and I love the merchandise I bought. My one complaint is that their shipping processes is a little slow, 10 day average which I guess isn't that big a deal to me but some may cry about it. Anyways, good company.

Fingerhut sent me a broken lawnmower. They knew this was broken, because the broken parts (broken pieces of wheel well that hold wheel in place) were sealed in the bag with the owner's manual and other parts (oil for the mower that comes with it) were not in the box at all. They sent me a return, an over 500 dollar (after 70 dollars shipping), over 100-pound return. I called FH immediately as I had family coming the next day from out of town. A). I needed to do the lawn before they got here. B). The box was extremely large and taking up the space needed for guests to sleep. Regardless of the issues of trying to tape back up an over 100-pound lawnmower into a box and the supplies necessary to buy to do this as best I could, I spoke to two people (including a supervisor) within an hour of receipt who basically just said there was nothing anyone could do but start the return process, which I assumed they did.

Fingerhut is a scam... Just as bad as predatory payday loan lenders... I ordered 2 packs of batteries, $14 each pack. After ridiculous shipping I paid over $50, FOR BATTERIES... Then ordered two SD cards... $8 shipping for something the size of a stamp!!! These people are a joke... Thank God I have great credit now and don't need their scams anymore... We paid triple the minimum payment every month so they kept increasing credit limit. But required us to buy several hundred dollars worth of items to keep the limit to what it was raised to... Haha, that wasn't happening... Obviously we're not the only customers they are losing... Keep up the mob way of doing business and y'all won't be around much longer!!!

This has got to be the WORST customer service I have ever dealt with. I have NEVER missed one payment in the two - three years I've been with this company until, today. I am ONE day late and just made my payment. ALL DAY yesterday while I am at work I received not 4, not 5 but 6 phone calls advising me that my payment was due on that day and they had not yet received it. I spoke with a manager who was extremely rude and hung up on me.

Overpriced. They charge 2-3+ times the retail value of products. I never really paid much attention to it when I first signed up but now I am just in shock. I wanted to order my daughter a graduation gift and everywhere I look the price is astronomical in comparison to the retail value. One item is priced $1,105 OVER the actual retail cost. I could quite literally buy three of these things. What a shame! What a ripoff! I am not sure why they are even allowed to do this.

I ordered two hotdog cookers. One for my mom and one for my grandma. They didn't like them after they asked for them so I returned them. These were roughly $75.00 a piece. I only received a credit for one of them. I called several times and every time I was told they were emailing me a form to fill out. The last time I called them they told me they were sending me the form by mail since I wasn't receiving it by email. Well I never received it in the mail either. I was a loyal customer always paid my bill on time and the only time I returned an item was when I returned the hotdog cookers. I paid off my account and will never order from them again. Apparently they needed the $75 more than I did.

Was an outstanding customer, paying my bill on time, receiving high increases from them, etc. On 10/17 I lost my husband and was as is in a very delicate health phase. I did contacted on Dec as I had been hospitalized as if my balance on the acct was like less than 100.00 why they billing me for 400.00. I made a payment in March. Here we are in April and my bill has not been lowered. Bottom line Fingerhut DON'T CARE about its customers so at this point they can do as they pleased. I have tried with them but their customer service are the worse anyone can deal with. They are unprofessional and beyond rude.

In October 2016 I ordered a king size comforter with reindeer on it called a "holiday sweater". Obviously, I wanted this to decorate for Christmas so I didn't put it on my bed until the sometime in December at which I found the material made me itch all over so I couldn't use it. After the chaos of the holidays subsided, I called Fingerhut and explained the problem with the comforter and asked to return it with a postage paid return label and the operator said she would email me one. Time went on and I realized I never received the label so I called them back and this operator rudely told me they don't take refunds after 30 days. I explained I ordered it 2 months before Christmas to be prepared to decorate therefore I couldn't return them within 30 days because I didn't use it for 2 months and the other operator told me should would send me a return label. Again, she said no returns after 30 days.

I ordered a Nutribullet with a warranty. Everything was going well. My bills paid on time. I even paid more than what was required. They gave me more credit so I wanted to purchase a vacuum which I really needed. The man was rude and on top of that he duplicated my order. While he was processing I decided to look at my bank statement and there's the duplicate. I called him out on it and he was rude still. I went back and forth with Fingerhut and my bank and both kept telling me to wait. Then finally Fingerhut tells me I have to get my money back from my bank. I was mad because one of the 5 should have told me that long ago. I also have a warranty just for the people to tell me how to fix my own Nutribullet. When my payments are done, I'm done with them.

I got the FreshStart account and paid it off March 31 and when I asked going about getting a regular Fingerhut credit account they tell me I had a late payment, but my credit score says no missed or late payments and it dropped my score 32 points... WTF!!! Now they want me to start over with the FreshStart account again! Also the item I first ordered got here 3 weeks late and it didn't work but they say I can't return it if I'm on the FreshStart program, I've sent them 4 messages about this and still no response!

Ok. I wish I had read the reviews before I open the Fresh Start Account with them. So last Wednesday I decided to open an account with them 03/29/2017. My down payment was $30 for a $230 credit limit. I used a Citibank Visa card to make the payment. I kept getting an error message saying my CV code wasn't correct and looking at the code... So I decided to used my American Express Card which it did go through. So a few days later I called my Citibank Visa card and $30 missing. I then called the bank and they tell me Fingerhut got a hold on it to call them and have them to release the hold. I called and spoken with somebody I didn't understand nothing she was saying.

I ordered a Serta Queen 19" Pillowtop Airbed w/ Neverflat pump along with a 1-year service plan (warranty) in October of 2016. Upon receiving it, I didn't open it until December and noticed a hole in the mattress that I just opened. I called Fingerhut and they stated to send it back to them. Once they received it, they then stated that they cannot help me with the item, due to it being after the 90 days, cannot give me a credit on my account for the item and is sending it back to me. I waited for months, called at least once a week asking them where is the mattress and they would say they sent it back... but I never received it.

I recently got my monthly statement and did not open it since I have been making the same payment for the last year with no change. I make it on the same day of the month without fail and have not missed a payment in over a year and never been late. After I sent my payment into them a couple of days later I opened the statement and notice an increase of $23 added to my payment. I called the customer service to discuss this since I knew it would show as past due. I explained the event with the lady and she said that would be fine to add it to the next month's payment and she would make the change on my account record. Good I thought.

I have been Fingerhut customer for years. Have from the beginning allowed auto payments withdrawn from my bank account, also every month overpaid the minimum due. Due to a recent illness, I became two months behind. Fingerhut refused to work with me on a reasonable payment scale to maintain my account standing. Please do not be drawn into the increased credit limits because of your superior handling of your account. My past excellent way that I handled my account meant absolutely nothing to them.

I opened a Fresh Start account in Dec. 2016. One of the items were defective and I contacted customer service to arrange to return. They told me they were out of stock and that once my return was credited I could use credit for another item. Well on Feb 2017 they closed the account according to TransUnion which knocked off a lot of points for closing. No one can help me and I have contacted them several times today. Gerwin from Fresh Start department kindly repeating himself because he was limited in his English. A man from the Philippines was only able to confirm that my credit was in limbo pending a decision that must be made from credit department who may or may not offer me a regular account. I can't use my credit of 75.00. I didn't ask to close account and my credit score took a hit as a listed closed account. I have attempted to fix this for weeks now. Long holds, no manager available and no resolution.

I've had a Fingerhut account for about 3 years, but have never charged anything because they've reneged on every promo code they promise to new customers. Then there's the $30 initial payment that I don't have to pay with every other credit account that I have. I've called Fingerhut to ask why they don't honor the new customer promotion and have gotten the runaround every time. Bottomline... I'm now grateful that I don't owe them a penny. Fingerhut isn't worth the drama the dish out.

What can I say? The first payment, they tried to take it twice. It's a good thing my bank notified me. I set up an account just for them so it couldn't happen again. I put only the amount of the monthly payment in it each month. Fingerhut also has an insurance co., Safe something. I didn't ask for it and still I had to cancel it. It took 4 phone calls and most of the day to do that.

Well I've had my account for about 4 years. The last year I started receiving stuff I didn't order. If I order something it would be wrong size or item. I would contact them. They would say "You can send it back but you have to pay for shipping" on things I didn't order. Then I pay my account down and they closed my account and said I had to pay rest off to reopen. Just like that my account's closed. No notice or nothing. I would not recommend using them ever.

Paid $37.00 for a 9" dish space heater from Fingerhut and got it on Nov.15th, 2016. Well it worked great at first, but as luck would have it, it died the end of Jan '17 and I immediately contacted Fingerhut. They didn't respond to my email until Feb. 15th, '17. They refused to take it back and or give me credit for the item but they want me to pay for it anyway. I got told to call the manufacturer and did so, only to get treated rather rudely. The guy refused to help me in any way and demanded that I pay to send this back to them by UPS and that I needed to insure it and also include a check or money order for $15.00 to get back either a repaired item or something totally different than what I bought. I said NO.

This company is so unprofessional. I opened an account with them recently, paid my first payment of 20.00 of a $130.00 credit limit and all of a sudden on my credit report the very same month they reported my account as a "Closed Status" which made my credit report drop 51 points. The close status amount says $89.00 which clearly is not the credit limit. I called to resolve the issue very kindly and the representative who clearly didn't know what to do hung up in my face after I asked how is it a closed account and I only made one payment of $20.00. Well the 4th try calling may be a charm I'm on the phone now for 30 mins and well never mind the phone just hung up again. Now I'm pissed, I will sue them for screwing with my credit score. I DO NOT APPRECIATE THIS AT ALL!!!

I urge anybody to stay away from the Fingerhut company. They prey on those with little or no credit. They offered me a line of credit of $500. So I figured I try it out and order my daughter a class ring from them. The ordering made the ring look like a real class ring. They sent me a low quality gumball looking piece of junk that was nothing like what I ordered, a pair dress shoes that looked like cheap knockoffs and a silver crucifix that look like was also from a gumball machine. Now here's the kicker, after returning all of these items they billed me $90 plus dollars for what they said was shipping. I went back and forth with their thieves in customer service which went nowhere and they added late charges. So please read these other complaints and do not, I repeat do not do business with this company. I wish I read them before doing business with them. Does anyone know how or if I can get my money back? God bless.

If you back out of the application process while on the phone with a rep THEY WILL PUSH IT THROUGH ANYWAYS. I have voicemail messages to prove that I didn't complete the application and a email but nobody couldn't tell me why and how it got submitted. Fingerhut could never get my business AGAIN!!! CLOWNS.

I ordered a pair of Work boots and used the fresh start credit program they have. It took weeks for me to get my boots and when they finally showed they did not fit. They weren't wide enough. Call customer service and had to switch to 4 different people to find one I could kinda understand. After that they told me they would send me a label to put on the box and I sent it back 4 weeks ago. They are saying that they have received it and I am being billed $25 a month from the start program.

Horrible Experience in buying a SONY car Stereo from Fingerhut! Bought the car stereo, spent $300 having it installed professionally. The car stereo wouldn't power and was defective. I uninstalled the stereo. Their answer? Send me an RMA. Wait with the big, gaping hole in my car for 30+ days. They will inspect the car stereo upon receipt. Then reorder and pay more for its replacement, give up deferred billing, and pay for shipping. If I wait the 30+ days for receipt of the RMA, re-shipping of the new stereo (2 week+ lead time), then possibly they could credit me the difference but no guarantee. "Rie" from the Chat Line.

Worst company I have ever dealt with! Stay away from this company. They will screw you. I ordered something and returned it. Got charged 28.00 for shipping... ok paid it. Then I got charged 61.00!!! I called and dealt with CSRs 7 times. PURE IDIOTS!!! If I asked for a supervisor I got hung up on!!! 3 months dealing with them. I finally just paid the bogus charges. Why you ask because it was holding up the closing on my house! I need a letter proving that my account is closed and paid off... Do you think they could do that NOOO... Everyone there is rude and has no clue what they are talking about. I had to repeat words over and over and I SPEAK ENGLISH!!!

I purchased a sofa/bed by in Aug. and it recently had broken. I asked to get a new one or refunded and they said my warranty was over 90 days. So, my father fixed for me and he said it was not my fault it broke, there was a knot in the wood and told me how poorly it was made with just staples. Buyer beware, Fingerhut just gave me the finger when it came to standing by their products they sell. Don't purchase anything more in the future.

If I could give them less stars, I would. I opened an account with them to help my credit with FreshStart. I ordered a curtain rod and 2 panels. I received my order in fairly decent time but when I received the panels I didn't like them. I sent them back within the week that I received them to the address on the return paperwork I had received. No credit. I called after about 2 weeks and they said they had not received them. I told them I had sent them over 2 weeks ago and they said to give it another week or so. So, I did that. Still no credit and no panels. This was in late December. So, now, I am stuck paying for panels I don't have and they are not willing to give me a credit because I can't find the mailing receipt. Wonderful. Thanks Fingerhut! I really appreciate the customer service!!

While I do agree with some of the other reviews that their prices are very inflated, I have not had any issues or complaints with the items I have purchased. My only complaint is about how they start contacting you by emails, phone calls and text messages regarding your monthly payment BEFORE it's even due. I have always made my payments on time (often times early) which makes their pre-due date reminder communications even more annoying and completely unnecessary.

Purchased items in Dec took too long to get to me. Purchased them elsewhere, Fingerhut items were finally received in late Dec at my workplace. At the time I was on vacation, my place of business also closes for the holiday season. Reopen in January 3rd and on this day I returned the items. Today 2/10/17, I get a call that my acct is past due like WTF?!? For $30.24 FOR WHAT?? They said for "Shipping & Handling". I lost my mind not only for that nonsense, but I was having a hell of a time trying to understand the customer svc rep all 3 of them. I cancelled this whole account immediately! I refuse to pay for someone else's error, yet alone for S&H!! I know am not in the wrong here regardless how rude & angry I became on the phone with customer service reps whose language barriers is hard to understand. Fingerhut this is total BS!

I ordered a Razor Scooter for my Granddaughter for Xmas online. Keep in mind that I changed my address with them back in July and have ordered several times from them since the address change. They shipped my package to my old address in a totally different city and because SOMEBODY signed for it I'm still being charged for it. I indicated that my shipping address was the same as my billing address.

⚠ Stay away from Fingerhut! We been paying them faithfully $151.00 and mom as $76.00. Well my lily ** calls them, begging them to wait 5 days till daddy get paid because we had emergency funds that had to come out in $400.00. Ugh. Bad idea on my part. Me being a faithful customer of over ten year's! And mom's twenty. They lie like they always do tell me no can help because they got no stinking Americans that will work for their sorry **??? Yeah boom. They took all their money out??? They royally screwed me over! They could not wait till my daddy got paid Feb 8, 2017, because we had to pay that emergency bill to save a life. They constantly send wrong orders like last week they sent wrong ring??? I call not mean explain to them this y'all fault, only this fourth time them to tell me "you send item back, wait 4 weeks for process order then reorder!" Wait, what? Real seriously???

Fingerhut allows the opportunity to purchase items by charging a small monthly fee. I would not be able to purchase these items otherwise. I cannot afford to pay for items on one time purchases. The minimum that Fingerhut charges and the length of time that is allows you to the amount due is absolutely convenient. It's a win-win situation for both Fingerhut and consumer.

Purchased an Intel mobile hot tub for over $1,000. Found it at Sears for under $500.00. Motor quit working 3 months after purchase and took several months and several heated calls to get a replacement motor. Within the year, the product will not hold air. Have service contract and will NOT DO ANYTHING! They expect a payment but we have no hot tub!!!! Several calls and no service. NOW THEY CLAIM the service contract only covers the motor!!!! Really???Shady service and we paid for a service contract. Want to return the defective product and told we couldn't do that. DON'T BUY FROM FINGERHUT!!!! Again deplorable service (actually hung up on me twice), won't accept return on horrible low quality merchandise, overpriced on most every product.

Was suppose to get 50 off my 1st order over 200 bucks for 1st time customer... never got it. Called right away. Was told no because I got a free gift... cheap pocket knife. Told them I was promised it and now they're calling. I am not paying until they make it right. Meanwhile late charges etc... I told them "Make it right. Send me the original bill minus the 50 off and it will be ok." Customer services constantly disconnects you.

They completely take advantage of people who are trying to improve their credit. They overcharge for EVERYTHING. Shipping is ridiculously high. And it's not even worth it to return the garbage. The return shipping costs as much as the item itself. I sent a PAYOFF check and nobody can tell me when it will be processed. I haven't purchased anything in over a year, I've just been paying off my bill. And now that that's done, I will NEVER EVER purchase anything from them again in the future. They're worse than payday loans, total ripoff, take total advantage of financially vulnerable people.

I ordered a retro ice maker. I actually love the product. But it broke 3 months after. I had the plan repair. I shipped it back in and had no problem getting a new one. But the only problem I have with them is they charge you triple of what the product is worth. The product is $300 and I seen it on Amazon for $120. And as I made several payments it just seems that the balance was going nowhere. So I finally just sent one payment in and paid it off... Fingerhut products are just too high. I doubt if I will buy anything else from them.

I have ordered from Fingerhut as has my girlfriend, and neither of us have had a complaint except for shipping, which is outrageously overpriced. But yes they charge you more than other vendors, because with the sites that I've seen were retail sites "Amazon has this cheaper" type of thing. Amazon also does not finance, and Fingerhut is a great way to build or rebuild credit. With any credit company when starting credit, you pay for your credit before it pays you. There are cheap poorly made items on Fingerhut, but there's cheaper poorly made items at Walmart, Amazon, or any other place that you can think of too, but with anything that you buy online, if you're not sure, do the research.

Christmas of 2016 I decided to purchase a thousand dollars worth of Christmas gifts for my family from Fingerhut. After receiving so many catalogs advertising that I would receive my order by Christmas and other catch phrases like free shipping and pay nothing till March 2017. I recently had my credit limit raise from 600 to 1200 so I figured I'd go ahead and try ordering all my gifts from Fingerhut.

On 9/15/2016 I ordered a Dell Inspiron PC from Fingerhut. The unit was delivered on 09/26/2016. A few days after that the unit was inoperable, the motherboard had went up. I contacted Dell; they tried to fix the unit. It was sent back to me a couple of weeks later with a loud humming sound. A week before Christmas I tried logging onto the unit again and the same thing happened. The system would not boot. After an unpleasant exchange with Dell Customer Service, I was informed that Fingerhut was NOT an authorized Dell dealer and that the system was not brand new. However, it was from a re-seller and most likely refurbished. Dell will attempt to fix the unit again. Please do not buy any computer from Fingerhut. If you are choosing a name brand PC then go directly to the company to purchase the product. I have a six year old eMachine that is still working fine.

Fingerhut has been on the downward spiral for years now. I have had my account for over 13 years. In the past I never used them. I just had the account. About 5 years ago they made it mandatory for you to order once a year to keep your account. So I have been doing so to keep my account. They send out huge catalogs all year round. I placed an order black Friday weekend and put in a promotion code so I don't have to make payments till March 2017. Well of course the promotion didn't show up on my online order. Of course your receipts don't tell you if you got the promo or not. So now it's after Christmas. Nothing can be returned and I get a bill due on Saturday 12/31/16. I will pay them and cancel them. I'm done with the false advertising and trickery.

I am a customer of Fingerhut and have been for over a year now. I am a good customer and pay my bills on time. I placed an order online but somehow the order was duplicated. I called their customer service department and explained my situation and asked to have some return labels sent to me so I can return the duplicate items. First off I was having trouble with the representative understanding me. I asked to have four return labels sent to me so I can return the duplicate items. The representative told me that they were updating account information and asked for my online password, which I gave him and after the fact realized I should not have. A few days later I received another item on the duplicate order, now I have three. And yes they charged me again. A few days after that I receive a call from my bank asking me to verify some transactions I made with my account.

I had to pay the shipping charges to get the item and the shipping charges to send it back. It cost almost as much as the item I returned. It really galled me to have to pay this in order to keep my good credit rating and close the account. I did not want to pay them anything. The customer service is horrible and never did I see anything telling me that if I received a cheap, overpriced item that I did not like, I would be required to pay all the shipping fees. No company does this. I guess they do because the quality of their products are so poor... I ordered my first and last item from them. I don't think they even deserve one star.

They have deferred payments but they add it in the total but say nothing is charged till the payment is due. I have returned items that was on deferred but they took it off my regular total so when my deferred payment is up the item will be added again when it was returned and should have came off the deferred payment. They are way over price and shipping is way over. They wanted $12.00 to return a item. Took it to P.O. It was $4.99.

Though the order has not been shipped, the supervisor refused to cancel, saying it has to be delivered and refused is the ONLY way to cancel. I ordered early when the screen said it was plenty of time for Christmas delivery. No accommodations made when even they are still saying in time for Christmas ads. NO express because their system won't allow at this time??? Come on! Why are these people still in business??? My elderly mom's order was done the same way.

Fingerhut cannot place order until I send a copy of my telephone bill which is an error on their part, at my expense. I don't know how this happens but they insist that my number is a wrong number and want a copy of my phone bill to verify. I have been with Fingerhut for years and experience constant errors. No errors when paying my bill though. Fingerhut will no longer receive my business. I will pay this account off soon!

I was approved for a line of credit so I decided to order a couple of items. I ordered thinking the items were going to be shipped out within a couple days. It's been a week still no tracking number. Called customer service I talked to 3 different people and they all had 3 different answers to why my items weren't shipped out. When I say this company is the worst... I never write reviews or complain about ordering online but it was a must. Just a terrible business to order from. I want to ask for a refund but it might take me a month to get that money back from them. I encourage people to stay away from FINGERHUT. Try QVC or something.

I ordered a car radio. They took my money without having the merchandise in stock. Cancelled my order and still took my payment. They keep lying to me saying this and that. They actually are stealing from customers. I asked what kind of business are they running and he told me he doesn't know. This company is a fraud and I have all my documents and receipt papers. My lawyer is going to serve them today. Please I beg you save your troubles and money.

Fingerhut is the most unethical company I have ever dealt with. They played around with my payment checks and charged me late fees which they don't ever reveal. They charge prices on merchandise Arbitrarily. They do not acknowledge complaints in writing or even respond. Their merchandise often doesn't match their advertising. They are a totally bad trip!

I have been a Fingerhut customer for a few years now. I pay my payments on time, order carefully, and like the charge increases. However, to deal with their customer service department is a nightmare. Some products, for the price, are cheap and not what a person would order for the price you pay. Other products are a great buy... This is why the subject is "Down the Middle". I just had one of those "bad" moments. As a matter of fact, lately I've had too many of them. My account will be paid off, and I can finally say farewell to Fingerhut! I hope in the future their site becomes more user-friendly, as does their customer service department. I am sure small, independent, American-made companies would love to get their product out there... It would be nice to get a well-made product for the price you pay.

I found a Alesis forge electric drum set on Fingerhut, they are asking 768.00 for it and that's with a 31.00 discount. You can buy this same item anywhere else, Amazon for instance for 399.00 to 450.00. This is just wrong people. Should not be subject to this just because they're trying to get back on their feet. A lot of the time they even charge unfair shipping on top of the jacked up price. I have myself been a victim of this and now owe way more than I should. I did not know that a company that was suppose to be good could even do this. Buyers Beware!

My husband and I opened a Fingerhut account in July 2016 and ordered a set of four home security cameras. By the time we actually received the cameras, one of them was damaged so we used the instructions online to send that camera back. They have now been in possession of said camera for more than 60 days and every time we call to follow up the either ask for a payment or hang up on us. This company is absolutely deplorable and I will not stop until my husband and I receive a satisfactory resolution. We will never use this company again!

Okay, I order a few things from Fingerhut. I was then put in the hospital for 2 weeks. When I came home I found out my items was delivered but they were not at my front door. My items were either lost or stolen. I called Fingerhut. They told me I had to have a police report. I got one and sent it in. I was then told that I had to do some paperwork. I did that. It has now been two months and I still have not gotten my new items or a credit. Every time I call I get the runaround. There is never a boss for me to speak to. I have been with Fingerhut a little over a year. I have paid on time every time.

I wish I could give -10 stars. My wife ordered a Christmas present for me from here. When it arrive half of the box was missing and taping was awful. Then my wife checked the order and they sent us the wrong item. We got Rachael Ray pots instead of what she ordered. She called and made a complaint and told her it was her fault and she wrote the wrong order. My wife checked it a couple times. They told her that they are non refundable. So now we have to pay for both items. A very Unprofessional company.

I order this item then I call and canceled it and Fingerhut sent it after I canceled. I never receive it. Now Fingerhut wanted me to pay for something I do not own. They keep calling me. I am not going to pay for something I do not own. I talk to my lawyer and I will sue Fingerhut if they do not fix it. Every time I call Fingerhut I get the runaround. They are very rude to me too. I will never buy from them again. They should be close down. Please email me back. Thank you.

I bought an item which turned out to be a piece of garbage (I should have known). I return the item and they won't give me the full purchase price. Item is no damaged, item was sent back within 15 days of purchase. They refuse to budge, offered me a $10 credit. I said, "No, thanks. I will never buy anything from your joke of a company again." The balance on my account was 53.98 - the exact cost of the item. Now I owe $24 because they won't even refund me the cost. I paid 36.99 for the item. $16.99 for shipping. I was dumb I know. They refund me $29.00. So they made the money off me no matter what. Horrible company.

I have a Fresh Start Account. I was told that once I paid the total of the amount the account will graduate to a regular account. The account was paid in full on 11/16/2016. Since then I have remain in contact with them. Every time I call Customer Service I get a different story and that I have to wait one more week. I was told to call today to resolve the issue. Today is 12/08/2016 and I'm still waiting for a full answer and I still don't have credit.

Fingerhut has taken advantage of my mother. My mother has a Fingerhut account but does not buy from them often. She gets one outrageously priced item a year and just pays the minimum blindly. I began monitoring her account a while ago and noticed they would take anywhere from $1 to $5 for no reason. This has been happening for a long time. Recently I asked her to use her account to buy a tv. She said no problem. I got the tv and paid the minimum $60 a month early. My mother began getting bombarded by emails from Fingerhut saying you have available credit. Basically they were saying you have credit spend it. I also received these emails.

I applied for an online account, was approved, and attempted to use the promotional code advertised. I was unable to use the code and called Fingerhut to inquire as to the problem. The representative checked the account and stated that she did not have an answer but she would check with the supervisor. I was placed on hold. When she returned, I was told that the account would be straightened out and corrected with 24 hours. To make a very long story short, I have spoken to at least eight different representatives, I have received eight different ridiculous reasons (e.g., "you opened the account on the phone", "you placed the order on the phone", "sorry, the promotion ended", and the madness goes on and on). I have asked to speak to a supervisor on several occasions, but I am only connected to voicemail or hung up on. Fingerhut is by far the worst company that I have ever attempted to do business with.

Ordered a TV on 11/26. Shipped it out on 11/28. It has been sitting in Jacksonville, Fl for 8 days and will not be delivered until 12/12. Jacksonville is 400 miles out of the way for my town in Georgia! I cannot get a live person on the phone so I sent an email to customer service and told them to cancel! This is not a Christmas gift, it is to replace a TV for me! The trucking company does not have a carrier here, not my problem, so they are taking their good time and my $110 to deliver poor quality service! If I get the TV, I will keep it, but my account will be closed immediately! Never again! I ordered a TV last year, shipped through Atlanta, came immediately! So I assumed that I would receive the same great service! I will owe my first payment before I get the TV! Imagine that!

My daughter told me she wanted new sheets for Christmas. You have to understand that she lives two and a half hours away. I asked her when she was home in June what she could think of that she might want for Christmas. She said she could use some new sheets. The new Fingerhut book came and I saw these sheets. There was a two set. I thought it was a good deal. I needed new sheets too and so did my boyfriend so I ordered three sets. When they came I went ahead and gave my boyfriend his. They are very nice sheets. I couldn't put mine on my bed because when my daughter came home she would see them and know I bought sheets. Well she was home for Thanksgiving and was going to buy sheets at Walmart. I had to tell her I got them. Today, I decided to put my sheets on, I mean, she already knows. When I opened them, I decided on the blue and white striped ones. I WAS MISSING A PILLOW CASE!!!

I was sent an e-mail that I was being offered $400 credit, and got a catalog saying same. Sent in an order, never got anything, called them weeks later. Was told, I really had $800 credit, but they needed to verify my address with a document. Thought that odd because they had it, but per request faxed a bank statement with acct no. blacked out as they said to do. Heard nothing, called, was told that I had faxed a letter from them back to them, and no address document. Not so! Never GOT a letter from them, ever - and I have confirmation of the fax and stood by guy at O. Depot and it was expensive. Several phone calls, customer service extremely nasty, said to use a bank card instead - the nerve!! Said I had to reapply, never accepted blame for losing my document. Got my item from Wards instead - perfect! Wish they had all Fingerhut has, but maybe someday.

I placed an order with Fingerhut and I changed my address online then had to place my order the next day. I waited and waited and finally tracked my order and saw that it went to my old address! That took over two months to get fixed and I wasn't going to order from them again but because of my daughter I did. I call on thanksgiving day and spoke to an man with a thick accent. I gave him my order and the coupon code. I asked if my address was correct and it was all except for my apartment number was missing, so he said that someone would be calling me back in two days. I NEVER RECEIVED THAT CALL!

It doesn't help that Fingerhut is ridiculously overpriced, but don't even bother calling customer service unless you're Indian. I didn't use my account and had a credit. They cut me a check, but I accidently tore it. When I called to request it to be resent I might as well have been speaking Greek. The representative didn't understand me and when I asked to speak to someone else who speaks English she put me on hold for a few minutes and came back saying no one was available. I stayed on hold over 20 minutes to resolve my simple issue. I will NEVER use them again and I recommend no one else bother either.

I've been a customer of Fingerhut's since 2014 and had set up auto withdraw payments for my minimum payment each month. In December 2015 I decided to raise my monthly payment from $19.00 a month to $24.00 a month which came out on the first of every month in 2016. In November 2016 I got a call from Fingerhut saying I had late charges that needed to be paid. I asked why and was told that Fingerhut had raised my minimum payment to $29.99 a month (without my knowledge) in July of 2016. So, on the 1st of July, August, September and October, $24.00 came out as usual but since they raised my minimum payment without my knowledge I had fallen behind leaving $5.99 overdue each month for 4 months.

As previously stated by another consumer, I ,too, tried to use a Free Ship code that wouldn't work during the Black Friday Sale. I have dealt with nothing but the runaround with these people. They all say the same thing; they don't have the ability to waive the ship fee so they transfer you to someone who supposedly can help you but only to tell you the same thing. My ship fee was $44 for $240 worth of Lego. Outrageous. This company uses bait and switch tactics and their customer service is a joke. You will gain nothing but utter frustration.

It's obvious from the reviews that nothing at this company has improved during the past 50+ years. I'm amazed that they have stayed in business this long. I was planning to get a Christmas gift for my wife today, but after reading the reviews, I'm just going to throw away the catalog and forget about the $700 "pre-approved credit" and shop at a legitimate company. Thanks for all your honest reviews.

Wish I could provide 5 stars. However, because of their pricing (usually 30 to 60 percent above normal retail) I can only give 3 stars. Haven't had any issues with products or delivery. Although delivery is not the quickest. Not as quick as Amazon. Good place to shop if you're attempting to rebuild credit history and increase scores. My primary complaint is pricing. The price of any item at Fingerhut will be much more than retail. But if you have poor credit it's an alternative. If you can pay cash, and don't need credit, you will find much better pricing and faster shipping at Amazon and other shopping sites.

I had a good experience with them last year and this year upon placing my Cyber Monday items I was not given the proper pricing, nor the promotion of free shipping. Tried placing my order five times and it never went through. Called customer service number and nobody spoke proper English. Tried calling 411 for new listing of Fingerhut and none were available. I am very upset that this company has been showing to show a fraud company because we were with Fingerhut for many years. I hope this company gets shut down. Personal information is given to this company and it's a shame.

Wanted to place an order with my new line of credit. Tried using the free shipping promo code and it would not work. I was given the runaround and was actually told by one of the nit wits there that "sale" items are excluded from free shipping. Umm, isn't Black Friday all about sales? Customer Service is extremely rude, not to mention no one there has a command of the English language which is very frustrating! Will not be using my line of credit here, that's for sure!

I started a fresh look account with Fingerhut. Then I look at the prices and decided that it wasn't the best thing for me. It's been a month and this company is refusing to give me my money back. Everybody on the line is from across the seas. They don't understand English or are willing to help. I'm going to let everybody who I know to not use their services. Because this is just fraud and theft... And the people online keep act like they can't hear you but you can hand smacking their lips when you stay say stuff.

I bought an item for Christmas and it was part of a big order and they forgot to put it in a box. I called and they said they would resend the missing item and instead they took it upon themselves to cancel it and refund it to my account. Knowing I was near my limit and can't repurchase so now I am out a Christmas present for my son. I am going to pay the card off and never use it again because it's poor service.

I signed up for the fresh start program. I have a nice credit limit of $180 with a $30 deposit. My first and only purchase so far was a drone. I placed the order for the drone. It was a $200 drone and I got it on sale for only 169.99. I gave Fingerhut my deposit and ordered my drone. I could not wait to get it. It has live view via my Samsung Galaxy S7 Edge. It wasn't working very well, I couldn't record video or take pics. I called cust serv, they gave me a return shipping label, shipping it back to get my deposit refunded. I will reorder again.

Horrible company!! Sent me one of the completely wrong items and it has been weeks of hassle to get it returned and to even try to get the correct item! Still haven't gotten what I want. No one speaks English and they can't understand what you are saying at all!!! I will post off my one product then never ever use them again!

First of all I been a consumer since 2013 and let me tell you that they fall into all bad points. Let me say after dealing with them I need a drink, lol no!!! But yes really... What I don't understand is why they can't understand to hire someone that can understand English. Spent 2 hours on the phone just trying to get them to understand the errors made on the account. Meaning late fees. And once I got them to understand and even the guy that work said that my bill were paid on time!!! And the errors made was on their part and after promises that they would take care of it but only finding out a month that not only it didn't but late fees was add.

Overall I have been satisfied with Fingerhut. There have not been any disputes but my biggest hang up with Fingerhut is their non English speaking representatives. It is awful. They do not understand your questions because they do not understand the English language. They have not been fully trained. If you have a question about a product, they simply read to you the description from the catalogue. So sad.

We ordered a product over a month ago. When the package had not arrived a week after the delivery date, we called. They said they would reship. When viewing our account a week later, package still not shipped, and we were still charged. I was on the phone with the man who barely speaks english and he keeps saying "your account has been credited." We are looking at the account and clearly it has not been credited. When they finally called back, because the account is in my husband's name, he would not tell me if the package had been shipped. Really???!!! What personal information is someone giving me when I have already had 3 conversations with them saying to ship the package again or credit the account.

I ordered 1 item from Fingerhut, was disappointed with item, and returned it immediately. I paid for returned item to be returned, called Fingerhut and informed them of returned item. Since then they have been charging me for returned item, late fees, and blowing up my phone. I have never received any products from this consumer and they are a waste of time. I have called and spoken with 5 people on separate occasions to get them to understand that item was returned, and I don't owe them a penny. This company is a big disappointment, charge too high for items that you can buy in Walmart a lot cheaper, keep charging you interest even when you haven't received any items from them, and Customer Service is a joke. They should be shut down and closed. Don't waste your time ordering from them. You'll regret it.

First off I am a member of Fingerhut since 2009 and the sales and customer service DON'T HAVE A CLUE WHAT AM I SAYING. They don't speak English and don't understand English!!! In 2014 Fingerhut charged me $70 twice in my bank account. Then they refunded me. But today is 10/18/2016 they did it again... And now I am getting bank fees from them because they overdrew my account! Now the fees are $70 for overdrawing my account twice. Today I called them and I said "Give me my money back, and give me all the money that I paid in interest, that totals up to $3120!!!!" The customer service agent said "We can't do that." And I said "I need to speak your supervisor ASAP. Like now!!!" But they said that "All supervisor agents are busy and will call you back in the next day."

At first it seemed like a really good idea, of buying something we needed and approved credit. I am on a retired disabled fixed income. They just called me telling me my payment was overdue and told me to give them a payment. Since I get paid monthly and have a payment schedule and have made in the very least the minimum payments and have paid them every single month; it confused me. I told her that I wasn't able to pay today but if she wanted to make a payment for me to feel free. She began her spiel on how much I could pay today, I hung up the phone. Then I went to the website to see my account status. It's NOT late, the payment is due tomorrow!

I thought that Fingerhut may be a good way to build my credit slowly and with minimal payments. After 4 phone calls, two hits on my credit and still no results, I have decided that nothing they sell is worth my time, effort, or money. Do some research before you do anything with them.

I killed my credit by not using it. Years ago I was doing my taxes and realized how much money I was wasting on interest. I paid off everything, including my home and quit using my credit. Bad idea! Turns out no credit may be worse than bad credit! I had to buy a stupid Credit card. Besides the annual fee And ridiculous interest rate, my "deposit" was my credit limit. You know the drill. Fingerhut came along, I ordered a leather jacket. It arrived fast! Price wasn't bad for the quality and I had another account on my credit report. A few months later they raised my limit. I've bought several items in the past few years, all but one have been outstanding. OK the prices are slightly higher in some cases but the service is outstanding. The one item I didn't like was returned and credited without issue. They paid return shipping!

I have a Fingerhut account that has not been used for purchases since 2015. I have been making payments on time each month with the exception of two when I was ill and in the hospital. Being the responsible person I am, I called Fingerhut and told customer service that my payments would be late but would be there. I doubled up on two payments. I then went to use the account for a purchase in October 2016, an error warning came up telling me my account status was "under review." I called Fingerhut and I was told that due to the missed or late payments my account is going to be lowered or frozen.

What a mistake ordering from Fingerhut. They charge you super high shipping costs and never give free shipping only on your first order. They're a joke. Stay away from this company. Their products are usually a bit more but to get credit you figure well this is what I need to do but they could give some breaks on shipping costs, but they don't. Stay away from them. Their finance charges are extreme also. I paid $53.96 for one order and $49.96 for the second order and they were shipped to a 4 year old address and blamed me for the mistake. I had to drive 35.5 miles to the UPS office to pick my orders up or take the chance of them being delivered to an old address. They blamed me for the address mistake but I had ordered before and got all my orders to my home address and not a 4 year old address.

I have become a credit score junkie. After looking into one of my credit reports, I was recommended to use Fingerhut Freshstart as one to get revolving credit. Boy did I get screwed!! I had order two items from this program and was told one was on back order, which was fine. I didn't realize it was a one-time order and was told that after this was paid off on time (8 mos) that they would review my account and see if I would graduated to the advantage plan. WHAT? Okay fine!! Well I made my down payment when I was suppose to and sent an additional $20 thinking that what was due on my account screen. I later get a letter saying I didn't meet the requirements, that I had only ordered less than $50 purchase. Not true! With the 2nd item on back order it was a total of $150. After numerous calls to the company and speaking to folks that didn't speak my language too well, conversation barrier!! I became pissed!!

I ordered a bookshelf from Fingerhut nearly two months ago. Since then I've had over six calls and or emails to customer service as I only received 1/2 of the boxes that contained the necessary pieces for me to assemble the shelf I bought. I was told by the first three representatives that they would make arrangements for me to either be sent a box (as the original box was destroyed in shipping and is not of average size) or be able to send the item back without a box. The last time I spoke to a representative I was told that they would not be sending a box nor would they be accepting the item back loose nor would they be sending the other half of the item.

I have been with Fingerhut over a year. Never had any problems as of yet. They started me off with $180 credit limit and as of today I'm at $2100. They give me a credit line increase every other month or close to it. I make the purchase then I sign up for auto pay. They have helped my credit score jump up to where now. I have 3 Capital One cards and over 30 department store cards. Any time I have had any problems they have assisted me. Yes I got 1 late fee but I paid it ‘cause I was late making the payment. So after that I set up auto pay, to avoid interest. Just pay off the balance before the due date. Thanks Fingerhut for helping me go from a 380 -700 credit score. You helped me when everyone else said no.

When I first signed up with Fingerhut I enjoyed that I was able to buy products and pay monthly and they have assisted me with my credit report. But now. I have payments for Christmas gifts. My monthly payment was short by $2.45 that is right, two dollars and forty-five cents, and Fingerhut has been blowing up my work phone, my cell phone, and probably any phone every hour about two dollars. I have been a customer for over 6 years and spent I can't even count the amount of money with them. After my lawyer checks out why they are calling me like this and I pay that bill off I will never NEVER EVER EVER USE THEM AGAIN. NO I am not lying. This is the number on my phone every hour 866-625-7281 and after I asked the lady not to call me again she hangs up on me.

I have never dealt with Fingerhut in my life but know a lot of people that do. I know that about half of them will absolutely discontinue with this company when they know what went on today with this, what should have been a simple request. I have been trying to cancel my deceased daughter's account. Sent an email over two weeks ago and got the automatic response that I would hear back within 24 business hours. Haven't heard squat and did I mention that it has been over two weeks. Today I decide to call and get it done. Took 5 phone calls. I must have dialed the wrong number (the one on the back of the Fingerhut Advantage Card that says "Customer service 1-800-208-2500" is not the correct one). So the girl I am talking to and trying to understand says she needs to transfer me to...wait for it...customer service. 20 minutes on hold and finally someone answers. OOPs wrong customer service.

Been waiting on the phone for 40 minutes so far. No one picked up yet. They debited my account twice for the wrong amount. Put it back in and took it back out the next day. Can't get anyone to help me. Never buy from them again.

Fingerhut ripped me off. I order 3 pair of boots that don't fit and the return was credited $5.00 to my account. Now I am being charged $158.00. This is unreal, unjust, unconstitutional and un-American.

I bought an XBOX1 from this company and not too much longer after I received it, the console died. I asked Fingerhut to allow me to send it back to them and replace it since XBOX's corporate wouldn't help me. They denied helping me and furthermore, the email I received was rude and unprofessional. I cancelled my account immediately and paid the entire balance off. 9 of my friends have cancelled their accounts and 5 others will never use them. STAY AWAY!!!

First the product I bought was faulty. Wasn't the first time. But worse than that was when they took 2 payments and I didn't authorize but one payment a month. This caused my bank account to have insufficient funds which caused a overdraft fee which caused another insufficient funds transaction which caused another insufficient fund. Domino affect. You get the picture. After I pay them off, I'll not deal with them again. Tired of million dollar companies ripping off customers. The amount isn't worth going to court. But it was a devastating blow to my disability income.

Payment center down when payment due. So time for my last two payments. Go to make my payment the night before my payment is due. I am gave a message after entering my card info "Due to inclement weather your payment cannot be processed, please call back at a later time". Ok cool, call the morning of the due date... same thing. Same thing happens that night of the due date & on Sunday am and pm. So I get a call at 8am on the dot telling me Im past due I now owe a late fee of so & so. I tell them I tried calling explained the situation and asked how this would affect my credit as now it's Monday. Two days after I am due. They said it WOULD negatively impact me as all late payments do but would see if they could waive the late fee.

Anyway, I called Fingerhut because the TV is under warranty and they told me to call a company called A and E to have the TV repaired.

So I initially applied for Fingerhut credit about a year ago or so. I started off with a 300 credit limit. Bought some stuff, was making my payments on time and of course more than the minimum payment, a few months ago I got. Credit increase to $600.00 dollars. Hadn't use any of it since my first purchase. Wanted to pay off my account in full first before buying something else. So finally paid off for my entire account in full. And then about 2 weeks later I tried to purchase something and they declined my purchase. WTF. They said I had to contact credit services because my account was under a credit review. I'm like ok? I was like well maybe they will increase my credit since I've paid off my acct and made my payments on time.

I had ordered an iCoffee DaVinci Single Serve coffee machine on March 1 2016. I only had it three months and it would not work. I contacted Fingerhut and the person sent me out a return label. I sent it back and had not heard anything so I emailed them. Their response was that a letter was sent to me that it was being returned to me and they cannot accept the return of the product due to the length of time it was purchase. I emailed them back that I never received any letter and I do not want a broken coffee maker that I only used for three month. That they better sent me a new one or refund me my money. Their response back to me was that they received my email and regarding a similar issue hope that your questions have been answer and resolved. They have not been resolved as they never sent me a new one and I have not received even back the broken one they said they sent back.