Fingerhut Reviews

I have never been so irritated with a company I have done business with in my life. I go to place my first order, but previously I had moved, and needed to change my address with them. They would not allow me to change my address, so I had to hunt down my order at an old address. Unbelievable. Then I had to place my order 4 times, before it was actually taken. Then, half of my order never showed up. Thankfully they refunded my money for the items that never showed up.

I have been using Fingerhut for a while now and it isn't until recently I had several occasions with Customer Service regarding my account. They have been overcharging me my minimum payment and when I call to ask about it Customer service is very rude and impatient. I'm a senior citizen so I tend to ask questions more, especially if I am unable to understand them. I asked the guy who was helping me for his name and supervisor's name and he would hassle me and would not give me a name or number to reach them. I asked him several times and he refused.

I made my payments on time every month. Yet days BEFORE my payment was due, they would start calling me over and over. I got so annoyed with this harassment that I paid my account off early and closed the account. I will never buy from Fingerhut again.

I’ve been a Fingerhut customer for the past 6 months... I make sure my payments are paid before the due date, below 30% of credit used and my balance was increased. Each month I’d have to contact Fingerhut and inform them my credit wasn’t reported...but it’s either the person on the receiving end doesn’t speak English nor know absolutely nothing about Fingerhut. Most items I buy are very expensive and I make sure I pay at a minimum of 80% of the bill but my credit score isn’t reported or lowered because I called and yelled at the people who report to the credit bureaus...total rip-off. I’d never buy anything else from these sorry people again... Hurts your credit score more than helping. Complete rip-off.

I purchased a crock pot and a bedding set with two pillows as well on the FreshStart program. My crock pot arrived broken. One of the pillows was not included on the order. I called and they said a return label was sent with the item already. I went to the post office to ship the item and was told that the label was not sufficient and I would have to pay shipping. Mind you, I had to take time off work to do this. I called again about it and was told that a new label would be sent. I was also repeatedly informed I could not add the missing pillow to the order.

They have a horrible idea of what good customer service is. They will tell you it's all the bank for why everything takes so long, yet still advertise order today (like on a Friday) and get it by the next Monday. That is not going to happen. It will be about 2 to 3 weeks before it even gets a label to ship, and then take days to leave the warehouse. The website claims that purchase with a debit card clears in 24 hours, it will take about a week, an EBT(electronic bank transfer) takes weeks to clear. That is something that is instant money transfer. So why does it take a week, they don't know. The most common response you will get from a representative. Good luck finds find somewhere else to build credit.

I have been using Fingerhut for 7 years, never missed a payment. Ordered a Christmas gift for my daughter. Received some other random item. Call their vile, outsourced customer service and was told to "simply" return the incorrect item (real simple in a busy city during the holiday season) and repurchase the item and call back to have it credited? Um... How about send me the correct item??? I refused this, return the incorrect item. I receive email confirmation they have received it. Spoke to a representative who told me. Allow "24 to 48 hours" to receive the credit.

Do not shop with these people!! I thought they would be a good idea, since I was short during the holidays. One item, (pajama bottoms), ripped the first night. That same order did have multiple items, but not until after I paid, did they cancel the items, (which was fine if I got my money back for them), but still charged me $38.00 in shipping!! For 2 items and one of them was damaged! I contacted them through e-mail and they said they wouldn't give me back any of the shipping money. So it cost me $38.00 for a shirt and poorly made PJs that ripped. These people are awful. I understand making money, but this is just robbery and taking advantage... (Oddly their card is called advantage, how accurate for them.) Awful!! Please do not do business with them!!

I am extremely satisfied with the quality of everything I've ordered from Fingerhut. I thought at first that prices were way too high but I've bought items you can't find in stores and the quality is very good. No problems with customer service. I appreciate the opportunity to build my credit and to purchase unusual quality items I couldn't afford to purchase if I had to pay the price up front.

I ordered a motorized ride on toy for Christmas for my son. Placed order on Dec 15th. They guaranteed shipping by Christmas. Jan 21 still nothing. Calls and emails. Run around. They say they can't cancel because it's shipped. However UPS never picked it up. Shipping still says waiting for label.

I purchased a cookware set and received the wrong color. I called customer service and advised them of their error. I returned the wrong item and received the correct item. However, I was billed for both. I have been calling for over a month trying to get my account credited. I finally request a supervise. I spoke with Kim and after a lengthy conversation she said she would credit my account the $200. Minutes later she calls back saying they shipped another cookware set and will receive it on Jan 20th. I told her that was another error and to cancel the order. She said she couldn't until I return the item. I have never given a review online. But I hope this prevents anyone from dealing with this type of company. I told the supervisor to close my account which that she could do. If I could have rated them with zero stars I would have.

I made a 23.99 overpayment in October 2018. I have made several phone calls since then in regards to the overpayment. I have faxed all documentation only to be told I was refunded. My documents say no.

I ordered a queen size mattress and a queen size foundation. I received a king size mattress and no foundation. When I called Fingerhut I was told being that I didn't refuse at delivery they can't do anything. I paid $1119.00 for both items and they're telling me it's nothing they can do. This is horrible.

So I used to love Fingerhut until right now!!! I tried to place a new order, I've been with them for about a years and have made numerous orders, well I got a message saying to call. I was told they needed to update my number (which hasnt changed) so then she starts reading something about do I agree to called... texts... automated calls... even if my cell provider charges me. I say, "No. I have no problems with you calling me but as for texts, automated messages and what not. Absolutely not." To which she replied, "We cannot unlock your account unless you agree to this."

Hi. I had purchased a laptop on Black Friday and I returned it in December 10th. I was asked to put a $30 down payment. I returned the item and they have received it three weeks ago. I still have not received my $30 downpayment refund. I spoke to a representative and she now telling me today 1/11/19 that I have to wait another two weeks. This is crazy. I am done with them and don't need the headache. I rather shop at QVC or HSN and get a credit within a week or less after item has been received. Do not waste your time. BEWARE!!!

I had the worse experience possible in dealing with your company. I first ordered a Canada Coat from you guys which went over the spending limit and I was happy to pay the difference. When my coat arrived and I tried it on it was the wrong size and color. I quickly wrapped it back up and sent it back the next day. It took a while for the item to be registered as returned even after I received a return received receipt. The money was slow about entering the account which was ok. The coat was out of stock so I had to order something else. I found a pair of boots I really wanted and even bought a Carhartt coat to match in anticipation of its arrival. I placed the order online and waited for my boots that never came. I checked on-line to find that I had no order status or tracking number.

This is the worst bank. They charge erroneous fees, never break down the rates and they outsource their customer service and the customer service reps do not know how to communicate properly. Warranties go unnoticed and they give you a hard time replacing items clearly defective. I wish I had looked up the reviews prior to entering into any credit agreements with WebBank. They are worse than the major banks. If you are considering a Fingerhut account DO NOT PURCHASE FROM THIS BANK on any credit terms. If you are going to purchase on a monthly term better off shopping QVC or Evine or HSN. The terms and conditions are better and they will charge your card on a monthly breakdown.

I ordered a jewelry armoire for my wife for Christmas. I received an e-mail stating the item would be shipped and I would receive the item on Dec 21. When the item didn't arrive I was informed I would get it on January 3. I purchased another one from a local retailer and called Fingerhut to cancel. The item arrived On January 3.

I purchased a waist belt and I returned it because it didn't look anything like it was online. the return process says it takes 10 business days however it's taking about 20 days to get a return still haven't gotten a credit on my account. When I call to find out what was taking so long they informed me that the item was damaged and they were charging me a return fee for shipping because my reason for returning was not valid. I took this item out of the package for about 2 minutes, got the photos, sent it to my boyfriend, put it back in the package and returned it the next day. When did it get damaged I have no idea. They must have sent it to me damaged.

Thanks to you my daughter has not received her Christmas gift. First time I used their services and I'm super disappointed, when I bought it was before December 24, it never arrived and I followed the article and then told me that it would arrive on January 2 and now I verify and it tells me that the Friday, January 4. Waoo! First and last I do not return. I pay this and I do not return better. I ask for it through Amazon.

Ordered the kid’s Christmas presents and everything arrived on time. It is a company that extends credit to those with less than perfect. Things can be rough for those with less than perfect credit, myself included, so this can be an opportunity. The cure here is to improve the score.

I recently ordered stuff online and they told me it would guaranteed be here before Christmas. I've been tracking it and still nothing. I just spoke to two representatives who are now stating it won't be here until January and if I cancel it my money would be returned in 14 days. Now they have completely ruined my Christmas. They are complete liars. After this, I won't continue to do business with them.

I ordered the XDRONE HD a while back and had to wait till the spring arrived to use it but all in all it works well. I'm not sure how the camera works but once I learn to navigate it I will try that as well.

I ordered some toys for people who collect, so the boxes have to be in good condition. 3 out of 4 of them were crushed, cellophane torn, and it was not damage from shipping. They took them off the shelves that way, of course I could send them back, but that is a big bother going to UPS...so I am going to eat it. The customer rep I called about it acted like he was doing me a great favor allowing me to send them back!

I just got approved Friday. Browse the website, didn't order a thing and my debit card was charged. Plus there's a pending charge from them. If I were you I wouldn't use this company. I wish I had checked reviews first.

Fingerhut is an absolute, total scam! I'm attempting to rebuild my credit so I decided to apply for an account. I was approved and bought a new phone. My first payment was due yesterday for $27.96. I made a $40.00 payment...yesterday. Today I check my account to make sure it's posted and not only has the $40.00 payment not posted, they've added an additional $15.00 to my balance. The payment area shows a payment made but my due date is still showing that I have a payment due yesterday. WTF??

Fingerhut charged my debit card twice for a payment. They never returned the money to my account NOR DID THEY APPLY THE SECOND PAYMENT. BE careful. They blamed it on my bank and lied about sending the money back to my account. I never write bad reviews but this is just wrong.

I have used Fingerhut for three years. With poor credit, and it is a poor credit company, I use it to buy gift items at Christmas and birthdays, that I may not afford otherwise. That's a plus for me. And my credit score is improving. However, although my experiences have mostly been okay, I have had instances that sour those good experiences.

I placed an order with Fingerhut I never received. I have email them and even phone call them and they are not telling me. I have to pay for something I never received and will not reship or even credit my account. They hang up the phone on me. I’m not buying ever again from them

I ordered a therapeutic pillow for my wife and instead I received a pair of children's shoes. Fingerhut refused to reship my correct order but still charged me for a product I never received. I spoke to customer service and asked for a supervisor and they hung up on me on 3 separate occasions.

So upset. Got guitar for grandson from Santa opened up. It was broke so he doesn't have a present and have to pay for it. Would not recommend this to anyone for Christmas. My name is Judy **. My grandson believes Santa doesn't love him.

Once you do anything, it's very hard to cancel. Somehow I ordered "safe-line plus" and they are refusing to cancel it. In addition to the 400% price markup, overpriced shipping and handling, and interest rate of 35%, it's just not worth it. Amazon Prime credit card is better by far! A higher line of credit, free shipping, lowest prices.

On 11/20/18, I mailed a Cashier's Check to Fingerhut in the amount 2358.00 and they received it on 11/25/18. Then I called on 11/28/18 to request a refund for the overpayment ($65.37) and was told I needed to wait 20 days. Then the supervisor stated to call back 12 days from 11/28/18. Before calling back I confirm the cashier's check had been cleared so the refund could be issued. On 12/04/18, I spoke to Albert and requested the refund and I received several different answer 1st it would take 20 days from the day I called, then 30 days from the I called so I asked to speak to a supervisor. He wanted to transfer me to a voicemail in which I insisted on speaking to a supervisor. Albert placed me on hold for 2 -3 mins then transferred me back into queue to speak to another agent. I waited for another over 25 - 30 mins and no one ever return to the phone.

I got approved for a 700$ credit limit. I wanted to purchase Apple AirPods, they cost 245$. If I buy them from Best Buy they cost 153$. Hmmm common sense tells me, purchase from Best Buy. OVERPRICED NEVER EVER BUY HERE, THIS COMPANY IS TRASH... I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. MY advice is if you don't have the money to purchase something, save for it, instead of being slapped with a VERY HIGH APR. You buy something that cost 100$ on Fingerhut credit, you will end up paying 250$, even though you could of bought the item somewhere way cheaper because Fingerhut is price gouging everyone!

I was approved for the fresh start. Ok cool. I made a purchase and had to pay $30 before hand. I received an email stating that I needed to be verified first. Ok, I call in and the agents are so rude and wanted me to verify all my information including last four. I asked why and to speak to sup. She wanted to tell me I could not speak to one. Finally got one and he asked the same questions. He too was rude and when I said I would file a complaint he just laughed and talked over me. I said I was recording and his demeanor changed.

Bought my daughter a new laptop for her bday. It has run ridiculous slow from day 1! It's worse than the computer it was replacing! This is a complete scam! Why are they even legally in business? Do not order from them.

Hello, I was going to buy a Christmas present for my son. This was my first time using Fingerhut. I qualified for their FreshCredit. So Saturday I put in an order for a gaming system. Mind you, I called their customer service (about a week before) to double check before I placed the order that I would only be charged $100 and the rest would be on a payment plan. So placed it on Saturday, checked my banking account... and I was charged $500! And there was no way I could call customer service OR email them—they are not available on the weekends. So now I will have to call on Monday and hopefully I can cancel my purchase. The main reason I was going to use them was because I am new widow and wanted to give my son a nice Christmas gift. Now if I don’t get a refund, I will be in dire financial straits.

I have ordered several items from Fingerhut and so far I am very pleased! Each item I have ordered came way earlier than stated and has worked very well. As a matter of a fact I am using the computer I ordered. I place my order on the 19th of November. Was told it would arrive on Monday the 26th and it arrived on Saturday the 24th. As with all my orders it was early. Thank you Fingerhut for helping reclaim my credit and for having the items I need.

A week and a half ago I ordered a heater and an air purifier from the Fingerhut catalog. The air purifier got here just fine but the heater is backordered... I live in western New York and the heater is important now!!! For 2 days I have tried to get hold of a human at Fingerhut customer service and for 2 days I have been met with absolute frustration. The automated customer service line does not offer any "speak to a representative option... I emailed the customer service line and received a message the next day stating they tried to call me. There are zero missed calls on my phone... Fingerhut is a horrible company and I regret ever doing business with them, it will not happen again.

I tried to order a laptop Black Friday, deposit got taken out my account twice. I called customer service not to get a refund, but to get the money they already taken out allocated correctly and possibly pay more on the account. Customer service told me I had to wait till Monday to do get the money allocated correctly. I called Monday and customer service told me I had to wait 3-5 business days to have it corrected. Now I have decided to do business elsewhere because of the inconvenience they caused. I went all weekend with funds being held and still couldn't get the item I was trying to purchase. Thanks but no thanks Fingerhut!!

Horrible!! First day and they've already offered two different reasons why I can’t use promo code. First person said fresh start credit lines aren’t eligible for promos (so... Low credit customers are barred from saving money??! Ok). Then second woman said I have to use my entire credit line AND pay my $30 deposit today to qualify!! So I’m done. I’m out. Guess it’s good I had this happen and that I started reviewing their reviews!! Not one single good review. And I read almost half a days worth of reviews. WOW!

Ordered 2 jerseys and a pair of pants. They promised fast delivery, I waited almost 3 weeks for the products. I only got 2 of them, then when I go online I find out they cancelled the other product I ordered. Then the 2 products I got in the mail weren't the right sizes. I sent them back and promptly followed all the instructions on the return slip. When I called to find out about my order they still hadn't processed my order. When I called to cancel my order and get my money back, I find out that the 30.00 deposit I won't be getting the full amount back. It cost me 25.99 to get my order cancelled and then they had the gall to tell me they will send me a check. Will never shop Fingerhut again. Do not use this place to rebuild your credit. Worst shopping experience ever.

I ordered over $200 worth of items from them and they shipped it to my old address even after I had called and gave them my new address two times. I ordered the items on November 12th and here I am on November 20th still waiting for my stuff that the post office says is being forwarded back to the sender in another week's time.

I ordered over $250 worth of items and somehow they shipped to an old address that I have not lived at for YEARS. I changed the address and sent it to my correct one, I know I did this. They refuse to send me a refund because I “waited too long to inform them.” That’s not a good enough excuse. It was two months. These items were early Christmas shopping gifts so I didn’t think of it again until much later when my sister asked if I ever got my items.

Well... I've been a good customer for a year 1/2 now. Never missed one payment, always a few days early. I always sent money orders. For some reason I sent my payment out this month like normal same amount like I always do. They kept calling me telling me they haven't received my payment yet and it's late. I said, "No you should have gotten it already." So they asked me to email the money order stub so I did and they also asked me if I would make another payment. I said, "No, why would I pay you twice if I already paid you." So I called to track my money order. They said it was received and cashed on November 9th... so they took my money and are saying they didn't receive it. I want to know where's my money?? They told me I needed to pay a late fee now totaling to $30 or my credit was going to be affected.

I ordered a HP Laptop on June 22, 2018. The item was on back order so I did not receive it until July 20, 2018. I decided I did not need to returned in, un-opened, according to the return instructions that were provided in the shipping box. Fingerhut acknowledges receiving it on September 4, 2018. They kept billing me for this item and when I called and told them I had returned according to the instructions that came with the computer the representative told me that all electronic products must be returned within 30 days of the day the order was placed.

On October 22, 2018, I ordered Three products from Fingerhut: a solar pool cover, a floating basketball game, and a pool pump. I received the pool cover and the basketball game, but the pool pump which was supposed to have been delivered by October 31, never arrived. When I went online to Fingerhut site to track my product, the UPS label that was affixed to the basketball game, was showing up on Fingerhut website as the one used for the pool pump.

Overpriced items with interest. Returns are a trick, trying to charge $100 for returning something. Not getting a dime from me so stop calling. I've spoken with an attorney about the situation & they're basically scamming so hopefully I can get a settlement but we'll see.

I ordered comforters from Fingerhut almost 2 weeks ago, they were never delivered. I called to see the status and they told me to call UPS, when I asked why they couldn’t find the packages the agent repeated himself stating I can only suggest to cal UPS, didn’t try finding my products. I had to do their job and still have no clue where my packages are. Terrible customer service. Will never order from them again.

I ordered a Bulova watch back at the end of September. As of October 8, it said the shipping label had been created. It sat at that status for several more weeks, so I called Fingerhut Customer Service 3 times to figure out why my item hadn't shipped from the distributor. Only after the third call did they inform me I had to submit an affidavit. I did, and received a reply today (the 30th) saying it showed the item was both ordered AND shipped on October 8, and that I would be charged for the item, as their records showed it was delivered, even though the tracking link they provided clearly showed USPS was still awaiting the item.

I received a fresh start credit of $250 Nov 2017. Made few small purchases & make on time payments every month. Keep credit use under 30%. Basically too this to improve my credit. I have been very pleased w the credit line increases. Oct 2018. My credit is at $1300. Only using 24%, currently. I have no complaints about them. Items seem priced higher than if you purchase somewhere else but all in all they are a good place to start to help repair bad credit.

There are better choices than Fingerhut, especially if you value comparison shopping before you settle on an online merchant. You may have noticed that buying at Fingerhut is 30-50 percent higher for the same product you'll find elsewhere. Even after you have established credit with Fingerhut (over two years), their prices don't go down and there are no special sales directed toward their long term customers. Therefore, my advice for those who never shopped at Fingerhut, don't get hooked with them!

I have been a loyal customer to Fingerhut for nearly 2 years, even after they have tried to stick me with bogus late fees. I have NEVER missed a payment. I just recently sent in 2 payments and THEY are saying I owe late fees. Their company is a ripoff, that preys on people especially those on a fixed income. They should be investigated.

I opened a Fingerhut account because I had no credit and needed to build some. Let me tell you, worst mistake I ever made! I've had them for years and NEVER was I late, this last month I had made a payment and a few days later it showed I was past due by a month, yet my bank statement says otherwise. They wouldn't do anything about it. I also returned 2 items at the same time, here we are a month later and only one was received. The other they lost. The more expensive one was lost. Then they say it'll take 10 more days to get back in touch about the investigation.

Everyone should do themselves a favor and avoid Fingerhut like the Plague. Got a letter in the mail from these misfits about 5 weeks ago that basically was a ruse to get an immediate payment which I made. It stated the account would then be current and up to date. My new statement came yesterday and to my surprise the payment was posted, but according to these fools the account is still past due. The payment I made was done before the due date so obviously the left hand has no clue what the right is doing, and it doesn't care either. Forget calling, you can't understand what half these people are saying since they are either Indonesian or Pilipino. Let's farm jobs out to maximize profit and dollars. Since I have not heard back from these fools yet I took the letter and latest statement to Legal Aide and found out they are trying to double dip on late fees.

For two months couldn't make payments due to Fingerhut issues, including unable to process payment. Then asked full SS, which is not legal, only last four. Then excuse of two accounts to one address is why there was a problem then told that wasn't true, then more excuses. They refunded the two late payments but gave negative feedback on my credit. They admitted to issues. Then lied. Phone recordings Don't lie, they do. Products not worth it and the lies also, so closed account, paid in full. Also they have no number to credit dept. You can't talk to a credit person, unheard of. Stay away. Website issues that you end up paying for. My credit score went from 722 to 619 because of their mistake and even though they admitted their fault, still put two negative remarks.

We ordered a mattress topper, when we received it it was not like the description in the catalog. It wasn't flat or smooth and felt like you were sleeping on a pile of boulders. I wasn't sent a shipping label for return of product. So I was just going to pay the shipping. But it cost as much as the product to send it back. So I called the 800 number to have them send me a shipping label. I was told to call back Monday through Friday. I had called on Saturday because I work through the week and can't be on my phone at work as I would lose my job. I was informed that they couldn't do returns. Only orders.

My package was not only a partial order. The box was an old recycled huge box with one item in it. It is the 3rd purchase received from Fingerhut without a label as if the boxes were opened deliberately and repackaged by a 3rd party before it reaches me. I am done with their program. The service is terrible.

Please do not waste your time doing any business with this company! They do not care about you! I was 9-year customer and never had my credit line increased. When I called them about it they said increase depends on how much you spend each year. I made a comment that "what's the point, I might as well close it" but never officially said to close it, well the rep went ahead and closed it after the call anyway, which drastically affected my credit score from having a long-term credit line removed.

I started out very excited with this company and did well. Paid on time. Credit was given fairly fast and had no problems. Once I got over the $1200 mark they suddenly started having issues with deductions when I paid. I was paying a set amount we had discussed over the due amount monthly more than the due. The date got changed from when I could pay it on my once a month pay date. I took three pay cycles to get that fixed but they never removed the fees. They added charges for an NSF they caused which was in them when the payment date was changed without my knowing. The credit went up and those issues repeated again. It took longer to fix and they never gave me full credit for the first issue. By the time I had $1900 showing in debt most was after my last Christmas I spent with them I and that was after they had added a ton of interest and other fees.

All I know is the customer service is a joke. I talked to 4 different representatives about a refund that I was due on a mistake that they made. All 4 representatives gave me different answers which were all wrong so finally I asked to talk with someone above them which to no surprise was just as incompetent as the first 4 reps. A refund that I am still waiting for went from 3 business days to 3 to 5 business days to 20 business days to 3 to 5 business days back to 20 business days. Then I asked, "Why has the number of business days switched between each of your reps?" She responded that she is very sorry for the inconvenience and that they need to be retrained and the reason why it's 20 business days is because of the type of debit card I used so then I knew that she was just fishing at that point. But bottom line it will be a month when I actually receive my refund. Fingerhut reps are utterly useless and no help.

Zero stars (it makes you give at least one star). We bought a cabinet from Fingerhut. Also got the 1 year warranty. Our opening credit was $180 in Aug. We are just starting Oct. I have paid $104.65. They are saying we owe $82 still and that I paid my bill too early! When I paid my last payment it said new balance $75.44 how if my interest is $2 how the hell do the get $82?? Oh and my opening interest was 1.58 and they claimed it's going down. I'm sorry but $2.48 is more than $1.58 that's going up dumb **. So I told them I want to returning the item they said I can't. I told him I'll pay the 77.44 he said no you have to pay the full 82!

I purchased 4 sets of curtains and 2 lamps as housewarming gifts for my daughter. The curtain pairs were EACH 89.99 (359.96) and 2 lamps, each 39.99 (79.98) for well over $500.00 with shipping and tax - the curtains came and were too small and so were the lamps. My daughter wanted to return them and get something else, and because it was past 60 days they REFUSED to work with me or give me any type of satisfaction. These were bought before the home was completely finished and were given as GIFTS before they moved in - once they moved in and they didn't work, customer service would not allow me to return or exchange for anything! Pretty much oh well take the well over $500 LOSS. I have been a customer for over 5 years and have a high credit card limit and make payments regularly and pay the card off and reuse it - but this is crazy! I want nothing to do with the rip off company. I will be closing my account!

I understand their prices are going to be a little higher than a store you just pay outright. But some things are $100 or more than any other store. And that doesn't include the $20 shipping for anything you purchase. I have purchased several things that were actually on sale, so they were the same or cheaper than anywhere else. I was just lucky enough something I needed was on sale. And it took forever to actually find something worth purchasing. There are betters ways to build credit. Save up and buy what you want somewhere else.

I paid off my purchase before its due date several months in advance. Was told I would get a credit increase. Did not happen. I tried to make another purchase with the same credit line given the first time. The transaction won't go through even though site acknowledges credit approval.

Called to see if I could get an extension on my account due to a recent hurricane that had put my husband and I out of work and had no way to pay our bills, they told me there was nothing they could do and that not only did I still have to pay my bill, I would get a late fee. Now, I have NEVER been late on a bill and have purchased quite a few things from them. I have no problem making my payments, but when a natural disaster happens, have a little more concern for them and take care of them. DO NOT EVER SHOP WITH THIS PIECE OF CRAP COMPANY!

I ordered a Samsung 9S+ because they upped my limit. I returned the phone before my 60 days. As a matter of fact I had another 40 plus days left to send it. When I got the phone they dropped my limit down to $800.00 And in turn left me over the limit. I took it to the post office and the post office worker and I wrapped it up with no scratches or dings on it. And I made sure they signed for it. They sent me a Email saying it was not in good condition which is a BOLD FACE LIE. And Anybody that knows me know I will sue for damages and emotional distress.

I ordered 2 pair of shoes and a Fitbit, shoes were plastic put garbage, then the Fitbit kept going off and on, garbage... so I returned these products! Next day I got a bill for $83.00 for shipping and handling... remind you they say free shipping and handling... so I owe them for something I no longer am in possession of!! DON'T BUY ANYTHING FROM THIS COMPANY... IT'S A GARBAGE... BROKEN PLASTIC TRASH! I'll never do business with them again and will be filing a complaint with BBB...

Fingerhut has a few days every month that offer free shipping if you have good credit, so that is when I buy something.

I ordered a bed from Fingerhut. When it arrived BROKEN in half... They would do NOTHING TO HELP. UPS broke it so I was left clueless. Then. I got mattress in a box next day. No reason to keep. I had no bed. It's still on my porch in unopened box. FINGERHUT said they won't take it back. Now they say they will, but I have to pay shipping. More than half the stuff I've ordered from them has been JUNK. And they never help. Customer service is terrible. This opened my eyes, and ill never order anything else from them. Horrible... Just horrible!

I opened this account with the only intention of improving my credit. I got approved for a 700$ credit limit in June. My first purchase was a baby bouncer for my little girl. The total was a little over 30$ than the typical everyday price but I had found a coupon so it made it reasonable, but then the shipping was crazy high. Like almost 20$?! I bought it anyway because I knew I needed to purchase something to open a line of credit. It arrived maybe 10 days later. I assembled it with mostly no problems, I say mostly because one of the holes didn't quite line up correctly on the base, so I'm not sure if it was actually a faulty product from the manufacturer and offered to Fingerhut for a discount or maybe they were just made like that.

I bought a an Acer computer and 2 months later it died. Fingerhut would not replace it. They are shipping it back to me. I paid $56 to ship it to them now I'm stuck with a giant doorstop, that's all it's good for. I HATE FINGERHUT AND I AM DONE WITH THEM!!!

I had bought a laptop from this scheming company and never received the item. They said it was delivered at a certain day and time and I as well as 2 other witness were with me at the supposed time of delivery that never occurred. They threaten the customers, lie, use, mistreat, abuse, don't live up to their word. They take people hard earned money and never send them the products. This is the 2nd time this has happen to me and I will never order from them nor recommend them to no one. They will not live up to their responsibility of their neglect. They blame the customers for the problems that happen and not live up to theirs. Don't trust them, they will screw anyone over for their benefit. This company should be made to be shut down due to their ripping off customers all the time. They suck big time! BEWARE everyone big time!!!

I ordered a computer desk from them recently, it was supposed to arrive in 2 weeks but I got it in 7 days. The desk had all parts and was very easy to put together. No missing parts. I got my first bill, yet it is not due yet, however. It is the amount that they said it would be. I have not had any bad experience with them. Hope it stays that way. Only downfall I've noticed is shipping cost is a little extreme. But more people than not will take the time to write a bad review rather than a good one... so I thought I would share my experience. No issues with them as of now.

People beware. I had bought a items previously and all payments were taken out. I was told all was clear. I ordered another item. It came broke. Does not work after 4 months and they won't replace the item. They still expect me to pay for the items that are not working and saying it's a manufacturer issue. Not theirs. Buyers beware. They will suck you dry.

I bought a ring four years ago that was suppose to cost 150 dollars. Today I owe over 500 dollars for it! I have paid thousands of dollar for a ring that turned black less than a week! Was suppose to be real ring. It was fake!!! These people are crooks and should be shut down! If you buy from them you will pay thousands for a 99 cent item!

I applied for a Fingerhut account. They denied me credit, then they sent an option for me to join Fingerhut via their fresh start program. Rest assured by this time I have a unsecured MasterCard, a Lowe’s card, Anne Taylor Loft, VICTORIA Secret, New York & Company, Kohl's, Belk, they required under the so called fresh start to make a purchase for $50.00 or more up to $150.00, any amounts beyond $50.00 will require a $30.00 payment in advance before the item is to be shipped.

Telephone conversation last month representative tells me when paying off account they would upgrade and increase by $500, paid off early payment always more than requested, increase denied, then told it would take a couple more months, how is it fair that Fingerhut doesn't keep their word? But expects the consumer to fulfill their obligations, 700 fico score, I'm requesting reevaluation, my obligation was fulfilled Fingerhut defaulted.

There is not enough selection, and wide variety of products. I will tell you the truth. There was a Kaito Emergency portable radio that I always wanted, and I wanted to buy it along with the bath towels, and when I ordered it, they gave me an order number. A day later, they went along and canceled my radio receiver order, but still kept on sending me the towels. I called them up many times to ask why is this order been canceled? They told me that they were out of stock. Okay, so I told them, "If it's out of stock, why does the website say it's in stock? And they tried to correct it and they let me place a second order for that emergency radio, and the same thing happened. They canceled the order.

Well I ordered a Fitbit two weeks ago, guess what, I don't have it yet! I have a tracking number and the customer service lady told me that was probably a used tracking number. Called UPS. They had no information for me as they aren't the sender. Called Fingerhut again and I have an updated tracking number, guess what, it's been another 4 days and its still hasn't arrived... I just checked the tracking number again and they have updated my delivery date to 09-06 when it was supposed to arrive Aug 25th... I will be paying them off and closing my account as I don't want to deal with this crap...

I purchased clothing for my mother. Most were too thin for her liking. I did not open 2 of the 5 items. Sent them back, within 2 wks Next day delivery, Signature, and Insured for $30. more than the company wanted. Fingerhut received the package back, within 2 days. It took them a month, and them calling me Constantly, wanting a payment... on the third call I demanded to speak with a manager. One said, they did not receive the merchandise as of yet. HECK, it was signed for a month before... from a person from their company. I HAVE THE RECEIPT FROM THE POST OFFICE, THE NAME, and the Insurance... and YET, THEY WISH TO MAKE ME PAY MONEY FOR THEIR SLOWNESS WITHIN THEIR OWN COMPANY!!! YES I AM MAD! WHERE CAN I GO FROM HERE?

This company preys on the poor/low-credit population. At the time of viewing Fingerhut's commercials I deemed them a great way to shop. After reviewing items online, ordering ($500 limit) items (bar stools, patio set) all items came unassembled and with manufacturing defects. I was advised (by my maintenance team) that the legs of one of the bar stools would have to be cut to make the hardware (nails) align with new holes needed to be drilled!! I am amazed at what some companies will do and attempt to engage the average consumer. I've contacted Fingerhut repeatedly with no compromise. Each piece I ordered did not match, was of extremely poor quality, and unable to use. My only choice was to give the pieces away to charity. Any consumer would make a wiser choice shopping at your nearby Walmart. This company should be ashamed.

I never had an issue with Fingerhut until April. I ordered two items at the same time and it was delivered the same day but to a different address. They were both sent separately but the tracking number states it was delivered. I was able to get one of the items. I put a claim with USPS and filed a police report but Fingerhut did not help me at all. They said I still have to pay for an item I did not get as well as the warranty. I have filed a claim through BBB. Very sad how they can screw people over the way they do, especially since I have been a customer with them for years.

If you're interested in fixing your credit only then I can't say anything bad about those intentions but in regards to their products, business operations, and customer assistance BEWARE!!! Fingerhut will not resolve your issue and bombard you with catalogs. In my case Fingerhut would not let me choose the delivery address of my first two and only orders because it was not my billing address. I called them and they refused to change it on my orders. I no longer reside at my billing address even prior to signing up to Fingerhut.

$25 for shipping and it will be a total of 8-10 days before it finishes even being processed!!?? Customer service reps were rude, and poorly trained. Do yourself a favor, and don't.

First they send you an overabundance of catalogs saying it's your last one even though you never signed up and it never is the last one. Second they outsource their company outside the United States - need to be seriously taxed on this. Third all of their products are grossly overpriced. Fourth their customer service is disgusting. They don't deserve one star but you have no choice.

This company did nothing to help me out with my issue. They never contacted me back to explain or say sorry for their customer service representative disrespect towards me. I was in the hospital and decided to open a new account with "Fingerhut", I went online and viewed all the products they had to offer. Now being in the hospital and being on medication, it was the smart thing not to order anything while in the hospital. I guess, I was going to buy a new JBL wireless speaker. I called as soon as, I got out and spoke with a customer service representative and the email below will explain when, happened. Thank you everyone for taking the time to read this!

I was sent form letter responses to my queries, and none of them addressed my questions! Unbelievable, uncaring "customer service"... Absolutely NOTHING I tried to order would ship to Hawaii. Not even a bra or a necklace... Not a bluetooth speaker, nor even earbuds. Is EVERYTHING in the catalog restricted? No one gives a care at this company, and no one will actually attempt to fill an order for me. To reiterate, WORST CUSTOMER SERVICE EVER.

My experience with Fingerhut has been fabulous and just as I expected. If you don't want to pay higher prices and interest, go buy the product outright rather than expecting to order it online for a small down payment and the ability to pay over time - especially from a company that specializes in credit building - at the same price you'd pay in a store. Fingerhut is basically an online rent-to-own center without the ability to return the products. As always, if you take the time to carefully read the terms, you'll have the right expectations going in.

I have been a member of Fingerhut for over a year. I started with their FreshStart account and moved to their revolving line account. I had no issues in the transition, although if you have to contact customer support; you will be met with broken English 3rd world country representatives (as most companies use these 3rd world countries). I've been respected and haven't had much issue in regards to speaking to them (maybe having to ask them to repeat themselves).

I ordered my new CyberPowerPC from Fingerhut and it came in a timely manner with no problems. CyberPowerPCs are great products and I was happy that Fingerhut carried them. I would recommend both CyberPowerPC and Fingerhut to anyone.

I overpaid my account as they said my payment didn’t arrive. Contacted them immediately and I’ve been waiting for a refund on my account since July 13th as both payments cleared my account. I’ve been given the runaround and promised a refund in 3-5 days, then 10 business days, then it was changed to 14 business days, then I was told 7/27/18. As of today, 7/31/18, my overpayment still sits as a credit on my account. I asked them to close my account due to this outrageous behavior and now they tell me it will be another 12-14 days before the refund is issued! I’m seriously considering filing a complaint with the Attorney General’s office.

Bought a computer. In less than a month the hard drive crashes, so I call and told them I was returning it, and a very rude woman told me that I had the computer for a month and couldn't return it and I told why am I going to pay for a computer that the hard drive crashes after a month, a hard drive shouldn't crashes that fast, I did some research. Hard drives should last at for 3 to 4 yrs if not longer, but anyway I have already return the computer, but they still expect me to make payment on an order I have return... Never again will I buy anything from Fingerhut. The headaches isn't worth it.

I recently received a Fingerhut Catalogue (not at my request) indicating I have been pre-approved for a credit line of up to $700.00. I then did an online credit application and was, to my surprise, declined with a follow-up message that I would receive a letter of explanation in the mail in a few days. I have a good credit score and FICO score with no negative remarks of any kind, and with an impeccable payment history. My objection and question is why did this company go to the trouble of pre-approving me for a credit line and then refuse my application?! Secondly, is my application considered to be a "hard pull"?

Long story... Returned an item, and was billed a return charge for the item in question. Called customer service promptly when I received my bill. Was placed on hold several times for long periods of time. My mistake by "not" writing down the representative's name, however she said that the "bill" for the shipping was deleted/taken-care of! "NOT" One month later, not only did I receive another bill for the same charge (returned item charge), but Fingerhut "added" interest to the charge they said they removed!! OMG... I could go on. This is review for folks to learn by... "DON'T BUY IT IF YOU THINK YOU'RE GOING TO RETURN IT..." YOU'RE GOING TO HAVE TO PAY!

This company is crazy. Usually when you pay off your account that’s a good thing. Not with Fingerhut. I paid off my account because things are so expensive. I have not ordered anything in a while. I tried ordering something for my husband which was a good price. I called to place a order the person said, "Your account has been closed for not ordering." I said, "You just sent me a catalog." The women said, "You need to call Monday. And start all over again." She was not very professional. No more Fingerhut for me.

Do not use Fingerhut. FINGERHUT WILL ROB YOU BLIND. After completing my purchase which ended up costing twice as much than paying cash. They offer you the chance to build up your credit and then they ruin it!! Beware of Fingerhut and do not use their service because you will be one of the many unhappy customers. Boycott Fingerhut!!

Fingerhut has completely destroyed my credit. I used them to help build my credit. After paying my balance off on time every month it showed on my credit report that it was closed as a derogatory mark on my report. I Was informed that was not to their concern. That there wasn't anything they could do for me... To make matters worse my purchases were low quality for the prices they charge. I would not recommend this site to build your credit.

Doing business with Fingerhut has been a nightmare. I only purchased their overpriced product to improve my credit score. Their incompetent accounting has had negative impact on my credit. FIRST the $219.99 purchase was incomplete. Their response was "we'll give you $10 credit on your next purchase". THAT'S NOT GONNA HAPPEN EVER. After making $84.99 in payments they think I owe them $169.01. I've contacted them three times, and three times they said it would be corrected. "It has not". Also I disputed this through Credit Karma three times and have had no results. I got **.

I had one Freshstart account with them. Paid it off on time with timely payments but when I tried to order something new, I had to start all over again. I just got that Freshstart account paid off after THEY lost my shipment and charged me another $30 to send a replacement shipment. And now that I, once again made every payment on time and paid off the balance they still have not given me a revolving credit line, just an offer to start a new Freshstart account for the 3RD time! No thanks Fingerhut, your customer service people are morons, and I not have 3 credit cards equaling a credit line of $6200. Horrible company!!

I was liking Fingerhut until I forgot to make my payment last night. I think they overall have good quality products, even though I was already concerned about their exorbitant shipping costs. They gave me a credit increase after only 3 months of on-time payments, which I thought was pretty nice, if maybe a little too premature of a decision on their part. The issues come up when one forgets or cannot afford to make a payment. I FORGOT to pay last night, and this MORNING I receive an unprofessional and predatory call from a woman in Jamaica that could not even pronounce my name correctly and barely spoke English. Her tone was threatening and she stated without ANY input from me, "You are going to make this payment on Friday, right?" She then proceed to tell me that if I considered this an harassing phone call, my phone number would be "invoked" and that I would no longer be able to make any payments on my account?

My husband ordered me a ring set from Fingerhut. After wearing for a week, the main stone broke off. I spoke with the English-Lacking Customer Representatives, only to find out that they will not exchange or refund me for the ring since it is the main stone. So now I am left owing a lot of money on a ring that I cannot even wear. I am highly disappointed and would recommend everyone to stay far away from this company!

I attempted a purchase in March. Never received the item and called to advise them. I was told to get a police report. I did. I mailed it as I was told and received 5-6 phone calls a day regarding a delinquent account. I would tell the reps repeatedly with broken English that I did not receive the item and have sent the police report. I emailed it last week and was told the time frame expired and the case is closed. I owe for a product that was never received.

If you get an offer in the mail from these scoundrels, tear it up and throw it where it belongs THE TRASH. I received one from them 6 weeks ago and the worst mistake of my life was accepting it. Generous line of credit, but come to find out it was only because everything of theirs is overpriced compared to other retailers including their own sister website. When you call with a concern, you talk with someone from either the Philippines or Indonesia and must repeat yourself 20 times or if you email them, about 50% of the time they don't reply at all. And don't ask to speak to a supervisor, they avoid answering any and all calls apparently.

I ordered a computer and a set of sheets. I received both. The computer was very faulty - I returned it. Within 3 weeks, before I even received my first bill, I began receiving harassing phone calls asking for payment. I explained to the phone callers that I had returned the item, and (anyway) had not received a first bill. It was suggested by one of those phone callers that I was lying about returning the computer. It was suggested by one that I pay for the item anyway, and they would reimburse me, later. Finally after 6 different harassing phone calls, my online account status was updated to state that the computer has been returned. I thought it would be over; that I would pay for the sheets and be done with them.

I noticed that the amount I owe never goes down even though I’ve paid on time each month. Customer service is bad there, I took a picture of my balance and saved in my files. I also emailed them to ask why my balance never goes down. I’m ready to report them for fraud.

I got a mystery package today - a pair of exfoliating gloves from Fingerhut - that I did NOT order. When I called to check I found out that they approved $800 credit card - and said that I applied for it! I talked with their FRAUD department and reported it - now I have to go to the police station and file a report. They have MANY complaints online. They said they flagged my account and would stop any future purchases. I also have the hassle of returning the package.

I was just moving into a new home and needed a replacement bed frame. I ordered a nice one through Fingerhut. It took a couple weeks to arrive and came in two boxes. One box that was just to contain side rails contained rails for the wrong product. I was told by customer service to return only the bad part and they’d send me a replacement; big fat lie. Weeks go by and I get AN EMAIL that tells me their vendor does not have the parts and I must contact the manufacturer. Excuse me? I ordered this product through your service. Why am I responsible for tracking down missing parts for the order you screwed up?

I had 690 credit score and zero bad credit, good income and they turned me down for a web bank card. Do not let them run a credit check. They drained my credited score. I can purchase on payment plan no problem but I haven't since 1994. 690 score. No outstanding bills. I'll not purchase from them ever. Only from Walmart or Amazon. Could co-sign or get a mortgage or loan. They will never get my respect or a purchase from me. Yes they drained my 690 score.

Well where do I begin with Fingerhut? Just when I thought I was doing real good with all my payments I thought I was doing good. I’ve been paying all my payments. They made all my payment arrangements. Take in the payments out automatically. I know I owe a lot. They take monthly payments out of my payments. I called up to see how much my balance was in paying them off monthly $59. When I called up to see what my monthly bill was found out that as of a year I still feel the same amount from the first payment I made a year ago. I was shaking. So upset I can’t eat. Words cannot explain how upset I was and when I went to call them of course they were closed so I’m hoping they will be open tomorrow and I get someone who couldn’t understand me and help me. Good luck to everyone. Hopefully I can get someone who can help me and understand me and help me. Sorry for the mix-up in communication. I am just upset. Thank you.

I have had my account for over a year. I started off with the Fresh start account and bought a pair of shoes just to start it off. I had no problems. When I paid that off my credit went up to $500. I then got a tv, and have been paying that down. I would be paid off but I have been getting other stuff after paying some down. After a while my credit went up to $800. About a month ago it went up again to $1200. I just bought a pool and the payments are good for me. Also, my credit was horrible. It was in the 450 range. Now it’s 612. I got worried when the fresh start closed because it went down but now it’s up and going. The more credit I earn with them is great. I have never had any problem with the customer service. I have only had to call once because a bed set was missing a sheet but they sent me it with no problem. Other than that I email them and receive a response within 24 hours. I would recommend them.

On April 30th, I went to Fingerhut's website to look for an office desk. When I found it, I put in my email address to start an account. The system informed me that my email address was already being used. I requested a new password to get into and found it had my wife's name on the account. I spoke to her about this and she denied setting this up. I emailed the company to request this account closed or cancelled. I received an email back informing me to call Customer Service to have it cancelled.

They sent me a computer that did not work properly and then charged me $34.94 to send it back. They said because it was returned in good condition I had to pay for the shipping to me and the return shipping even though the laptop itself looked in good shape. Every time you would go to run a program the CPU and Disk % would shoot up to 100% and run insanely slow and this was just a cheap little dinky computer, it was one that should have been able to run Microsoft Word without a single problem. DO NOT buy from them. If you ever have a problem they will not make it right, even if it is their fault and then they charge you for their broken merchandise.

I recently found out a Fingerhut credit card was opened in my name and used back in 2013 or 2014 and not only do they refuse to remove it they sent it to another credit agency AND THEY ARE NOW BOTH ON MY CREDIT REPORT FOR 2 DIFFERENT AMOUNTS!!!

This business sucks. You can't change your address when you need to. You have to contact customer service to change it and they ask for your bill when applying for credit and if you don't have a bill that has your address on it they won't accept it. For instance I gave them a social security statement with my address and date on it and they didn't accept it. So I don't recommend doing business with them. They suck.

I ordered an in stock item. I was suppose to get it in 6 to 8 days, but 10 days later they have not even shipped it. I have emailed and called customer service literally 50 times or more and no one can answer 2 simple questions. Why hasn't it shipped? When will it ship? Apparently, they think if they ignore you and make it impossible to get the answers that you will just leave them alone. They are sadly mistaken!!!

Got a $400 credit limit and used it to do some Christmas shopping. Have been paying on it for 4 months and pay $20 more than my minimum payment each time and my balance has not gone down a single penny. I wish I had never opened an account. As soon as I have the extra money I will pay off this debt and never order a thing from them again! Don't get roped in like I did, it's not worth it!

This is what I wrote to Lisa Gavales, the interim Chief Executive Office of Bluestem, the company that owns Fingerhut: "Recently I purchased an item from Fingerhut... I had an issue with the tablet from day one. Zeki 9" Touch Screen 8GB Android Tablet with Built-In DVD/CD Player - TBDV986W Item Number: NJ76Y. I called technical support, and the information they provided was wrong. They were talking about me having to return the item, it was defective and I had to send it back. When I questioned why I should pay for it, the agent provided yet more incorrect information. I ended the call. After spending days and talking to friends I was able to get it started. Shortly after I started to get messages about various applications that were not closing. One after the other, and I could not continue my posts.

My wife and I got a laptop from them for work purposes and it has been a nightmare from start and they don’t care AT ALL and have told us this on the phone. When the laptop was delivered all seemed well, then we tried to use MS Office Suite and we were unable to access these products and we kept getting a pop-up saying to enter product code # found on the back of your laptop which we were unable to locate, so we called Fingerhut and they gave us the code. No issue at all! Move forward 6mths and the laptop gave the blue screen of death and would no longer work. We called Fingerhut to let them know and they told us the motherboard was bad and to send it to Dell and they can refurbish it for us; I told them I got this new and it is under warranty and I don't want a refurbished laptop when I am paying their high rate ($500+) for a new one.

I have tried numerous times to explain to this company that there is a charge on my credit report that isn't mine and they refuse to look at it. I feel that the person whose charges that they have added to my credit report is not getting credit established. I have never had a Fingerhut account nor will I ever have one due to all the problems I have had with this company. They keep saying it's mine even though I don't live in the Chicago area, nor have a phone number for that area, I live in Baltimore, I have never even been to Chicago. But this company refuses to correct this problem or even to investigate what I am telling them is the truth. I would tell everyone that I talk to what has happened to me and not to deal with this company.

When difficulties arise, they make agreements to be paid overtime, after the payment date, they state that the agreement was not valid to be made. So the payment you make to catch up an account is not valid unless over 45 days past due. Thus, when trying to keep credit rating fairly well, they offer an agreement that can't be made. Be careful with their financing. They want your money, but do not respect their agreements with the consumer.

Hello, I am writing this review to warn others about Fingerhut. I was told that Fingerhut would be a good way to help my credit. I made a few purchases and paid everything off as fast as possible, I was even often rewarded with credit increases. The reason I am disappointed is because Fingerhut has no customer service. Even if you're a customer with the best record. They don't care if you get a defective product or if you're overall unhappy with a purchase. You bought it so you're stuck paying for it regardless if you're satisfied with your purchase or not. (Or even if the product is broken or defective.) I was willing to forgive the fact that all their products are highly overpriced and very cheap in quality, but the lack of service was the last straw.

I have had an account for over 5 years. Never missed a payment. Called in. I feel like the call was answered overseas by people who don’t speak English. I told them I was in a bad car accident then broke my foot and was unable to make the payment due the next day. I was basically told there was nothing they could do. I log in a few days later to make the payment, not only is collections calling, they have also sent a email saying I refuse to speak via phone so my account has been closed and I can only order in cash. Then they told me I used all my available credit... No I had over $1500 still available to use... I'm so annoyed. But Walmart sells the EXACT same items way below Fingerhut's cost.

I purchased some cameras in November of 2017, But I opened today March 20th 2018. I realized they had wires and I needed wireless. I was told I only had 60 days to return them. I wanted to do a exchange, But I was told by the Agent I was just stuck. I have been a great Customer, But I no longer will purchase anything else from Fingerhut. It doesn't matter what kind a customer you are, But it does matter about a Policy.

I signed up for a Fingerhut account in January of this year (2018). Due to poor credit from Bankruptcy, I added a Fingerhut account to help build my credit. I understand Fingerhut has about a 30% increase on all of their items - this is to be expected, as their website is meant to help customers with poor credit achieve items that they probably normally couldn't afford without the option of making payments. I, however, am fortunate that I make decent money and I just wanted to use this site to boost my credit score... what a nightmare I have gotten myself into. My first purchase with Fingerhut went smoothly and quickly - I purchased a cheap elliptical and a set of dumbells for my exercise room and paid them all off immediately. They arrived on time and in good shape. No issues. The nightmare begins for my second and LAST purchase...

I paid a 1000.00 early payment, they took out another 139.52 out of my account which was unauthorized, which made my payment paid in full, I called them about it, so they redeposited the money back in my account week later. Then I checked on the account. They said I need to pay 152.45 to pay it off, so the way I look at it they made me pay for their mistake that they did, have never been late. The answer I got is that is interest they are charging for, so I told them I wanted to pay them off and they said it would cost me 5.00 more, so I went online to pay the full amount which I did, now it shows that I owe 1.00 more. I will never never use them again, big rip off. I guess I learned my lesson.

All of my experiences with Fingerhut have been excellent. Yes, they are a little more expensive than some others, but they also let you pay the bare minimum time payments and even extend credit to those with a poor credit history, allowing the opportunity to repair and grow creditworthiness - even to those as low as 500 CS! That is indeed a big deal. PS, Fingerhut has been around since the 1940s; this is not some fly by night operation.

Fingerhut shopping website in Minnesota area is no good. They screwed me over when I returned the Xbox One S and the Sims game. They said it was damaged when they got it but it was not damaged at all when I had it. Fingerhut is a bunch of BS. They are crooks.

Fingerhut sent items to the wrong address and expect for me to pay for them. I don't think so. As a Consumer it's not my fault for the mistake they made. So I call the police and the officer told me they don't make reports because it's not my fault. The items was delivered to the wrong address. Now I refuse to pay for items that I didn't receive. I won't be buying anything else from them. I was a loyal customer and have been for years.

So I am very upset with Fingerhut right now. I been with this company for almost 3 years of paying them on time. Then I fell into hard times. Some they enroll me into a program but I missed 1 payment for December 2017 and then called Fingerhut customer service in January 2018 and talk with customers service and they told me I would be ok to make my payment... Fast forward today I got pushed around and talk too nasty to tell me my account will be charge off if I don't pay the balance in full!! I talked with a supervisor. She was nasty. I am piss right now!! I need help now!! It's also saying I haven't made a payment in over 181 day and that not true statement.

I ordered a Nintendo Switch with 2 games and a MK tote. Returned with their shipping label. I received a generic email stating that they received my return and they are processing, after a couple weeks of not seeing my credit. I called and they stated that they gave me a credit for the game I returned. I told them I returned the 2 games, the Nintendo Switch and the tote and they said they only received the game. I told them how when I returned everything in the same box. I then told them. I don't know if someone stole it or they did not scan the items correctly, so they told me if I could supply them with the weight receipt they would give me a credit. Of course when I received that generic email about them processing my return. I threw the receipt away with the 100s others I have cause it was Xmas time.

Not sure how Fingerhut received my information, but a line of credit was opened in my name. It is not my email, it is not my number or my address. Just name and social. The customer service in handling this issue was not helpful. They are set up to not help the customer but defeat them. According to the reviews this happens all the time with this company. If it is so easy for fraudulent accounts to be opened you would think they would setup extra precautions when opening an account. All these seems like an awful lot of headache over what started as a $20 purchase in my specific situation and has now grown in interest. You need to file a police report for them to even consider looking into your case. You will need to dispute this transaction with all three credit bureaus.

The company has been really great for me. The prices are good, the products excellent, and they deliver on time every time. Best of all, they allow you to run credit. All in all I've had a great experience with Fingerhut.

I don't know why people complain so much. If you have no credit, of course they're gonna mark up the prices. It's still like a CD, so if you're late, they're gonna charge a late fee. I have automatic payments that work great and the items are mostly worth it because you don't have to pay for so long. I haven't experienced half the problems people on here have. Just be responsible and you should have no trouble. I've had my credit score increase because of Fingerhut and gotten major cards and a car loan because of it. Fingerhut is great, if you can't handle it, real money must be too difficult for you.

For the past few months I have been harassed to make payments even before the payment is due. I receive several phone calls and a text telling me that I need to pay them and to call them back. Why would a company do that to customers who pay on time and have been customers for years. I don’t get it! After my account is paid off I will not continue to do business with them. It is not right to harrass a customer who pays on time. Beware of these ruthless people.

I called to ask for a shipping label for two pairs of shoes. I went to the post office and returned 2 pairs in 1 box. They said they received one pair but not the other? How is that even possible? You open up the box and there's 2 pairs!!! Then when I wanted to exchange a pair for a different size they said I had to pay for it. I already paid for it! It should have been an even exchange. Now I have to fill out a form for the shoe they are saying they can't find!

Had paid my account in full and ask them to close it and they sent me and email that they would and now they sent me a thing for 22 for a late payment. Not happy with these guys and will never buy anything from them ever again and would not recommend anyone have an account with these guys cause they will screw you over.

I just became a member of Fingerhut in December of 2017. I ordered a computer on the Day12 of the Christmas sales. I had ordered a computer on Day11, which was a specific sale that the computer did not apply. On day 12, I received an email the day 12 sale was 15% off any item. I went into the website and put the computer into my cart, applied the day 12 coupon and hit enter. It gave me the discount of $130.79. I called customer service and explained the situation. She said that since I order it on day 11 she could not help. I told her to cancel the order. She told me it already shipped, so I told her I was going to send it back and reorder it today, day 12... She put me on hold, came back and told me that she spoke to a supervisor and that they would give me the credit and it would show up on my account with 24/48 hours. I thought great.

We had canceled automatic payments with this company because they were taking out more than one on the same day. We made our payment on time and once again they put through two unauthorized payments 3 days later. I was on the phone for hours... supervisor said they did not do it. That I did. Another employee said it was their mistake and she credited back the money. Our bank ended up charging us overdraft fees. I cannot get anywhere with them, They now say I went online and made all 3 payments. Why would I make 3 payments when I was already paid. I told them to close my account and I would report them... They do fraudulent transactions. Stay Away!

Poor slow customer services. They said I would get a return label in my email. It never happen so I did a return to sender, It took them four months for a return to sender item, be removed and credit back to my account. Despite the bad reviews I purchased items. Paid on time to build credit but their slow accounting inaccuracy cause me late charges and bad credit reporting. They were quick to tell me, they sold my account to RESURGENT COLLECTION. I'm done this Fingerhut.

First purchase, made payments on time but then I paid off account early. They claimed paying off early was technically "breaking my payment agreement". So I tried again, with another purchase. After several months of payments on time, I tried to make a payment via Credit Card - and system wouldn't accept card. Called customer service and she stated that because I was 'new' and a FreshStart account, the system doesn't allow it. After explaining that I'd been with them for over a year, she said, "Well you didn't GRADUATE! So you started all over." Fingerhut obviously TRIES TO MAKE YOU FAIL in an honest endeavor to improve your credit. That is their SCAM. Their customer service is the worst - actually argumentative.

I got a call from Fingerhut saying I was late with a payment. I couldn't talked so I called back. The girl that kept talking over me said I owed $38. For what!!! My acct. was paid up and I had not received any statements. for ins. What ins???? She said I had ins coming out and I was behind. She didn't care that I said I didn't remember getting ins. I could hardly get a word in. She kept talking over me in an accent that was very hard to understand. I told her I would call back hoping to get someone that could speak fluent English.

DO NOT buy expensive perfume. They are marked way above market price, you get charged an arm and a leg in shipping and when they arrive they are FAKE.... Just by looking at the box you can tell they are fake. How can anyone in their right mind choose to try and hoax their customers? I thought there was an initial error but when I got the replacement it was the same junk! Sent it back and ordered something else and surprise, surprise, not only Flower Bomb but Jimmy Choo and Miracle by Lancome are also FAKE! They smell like bug spray and the quality of the boxes and bottles are shameful ugly and look cheap, discolored and the lids even tarnished with rust.

Zero stars if possible. Why? They approve you for a limit. Let's say mine went from $600 to $1000 and then ultimately $1300. When you make purchases everything is fine. You miss one payment they decrease your limit by $300. If your balance is paid off and you owe them absolutely nothing they raise your limit and give you a deadline to make such purchase so you can lock that limit. If you don't want to make a purchase and get yourself in debt because you have other obligations what do they do? They put remove your credit line and put it all the way to $0 in retaliation. This is probably the worst. I really meant it. The worst credit card company I have ever dealt with. Instead of rewarding you for your payments being current and zero debt they punish you for not making more purchases despite your excellent paying history. Stay away from this credit line. They suck.

Fingerhut without a doubt is the most awful business I have ever dealt with. I ordered a 600 Thread Count Sheet Set, which literally disintegrated within 4 months. Because they only have a 30 day return policy, they refuse to ever acknowledge the complaint. They instead referred me to the manufacturer. I asked them to close account, which they promptly acknowledge but no response to defective merchandise. Buyer beware! Goods are shipped from China, and they charge nearly double than what you would pay at Bed Bath and Beyond, Walmart or Tuesday Morning. Don’t let credit issues stand in the way or hold you hostage in the way of bad business. Companies like these deserve to go under, as they put profit over good customer relations.

I was approved by their bank for almost 2 months. Yet I have been trying forever to contact them so I can put my $30 required for usage. My question is: if you all that important why is it that I can never get in touch with no one in there. Thinking about taking my business somewhere else who cares.

I have read through SO many negative reviews! This amazes me! I have been doing business with Fingerhut for several years now and have never ONCE had a problem! Their CS is great. Their products are as they say they are. Before you order something, look at the brand name! If it's not the quality you want - order something else! DO YOUR RESEARCH! After you've been a good, pay-on-time customer for a period of time, they offer you great deals. And I DO mean "great" deals. Some of their stuff is more expensive than WalMart - OK - can you make payments at WalMart? No?? Didn't think so. I will stay with them for the rest of my life, and I DO recommend them to anyone who's interested.

This has to be the worst company online to do business with. They are overpriced. They do not honor defective returns and the offer that you pay for extended warranty. They do not even provide you with proof of purchase. Everything is a hassle when it comes to Fingerhut, I have a account and pay my bill but I can't stand this company and will no longer buy from them. Too stressful to do business with, if your payment is due on the 24th they start calling you halfway into the day on that date even after you went online and paid, This company has the worst customer service ever. If you don't mind paying double for a item and it works, you will be fine. But if something is broken forget it. Good luck.

I order a computer from them, after only 20 Days and about 2 times of use the screen went black, I call customer service they say they will be emailing me a return label and they never did, I keep calling them and sorry. They charge me with the value of the defective computer plus taxes shipping and handling fees, send letters to them. No response. They messed up my credit and treated me with court papers... The computer it's on the original box on my basement but they won't take it back... Stay away from this company they are bad and dishonest.

Tried to get Fingerhut to credit my account after a mistake they had made in calculations. Pointed it out three times with screenshot and they still would not return my money. Will not ever do business with these guys again. Watch your bill people.