Fingerhut Reviews

I ordered per Fingerhut guidelines in order to receive before Christmas. It took more than three days for them to process and send the order to their shipper. I was frantic that it would not arrive in time. To my delight and surprise the shipment showed up at my door on Dec 23, 2103. To my disappointment when I opened the box I received and incorrect item. I was suppose to receive a Crossman Air Rifle and Pistol. I received a Paper Shredder. Even the Shredder box has the correct Crossman Sticker on the box. Now I have no gift to give to my 16 year old. Imagine the disappointment I have and what I have to explain to my son. I immediately called Fingerhut customer service. I got run around after run around. The item I ordered is out of stock till January 27, 2014. They would not exchange the item for equal or greater value (Guaranteed Shipping delivery by Christmas). They wanted to charge my account, then credit it after they got back the incorrect item, thus taking me over my credit limit. Incompetence by their customer service department and not taking care of the customer to their full potential is undeniably counter productive to good business practice. I will never order anything from Fingerhut again. I hope no one else will either.

I carried the insurance with Fingerhut and when I was paralyzed they initially covered my claim. Then they changed credit card companies and quit paying. They said they never received the paperwork but they had to have received it to pay any claim. Never buy from this company and expect quality customer experiences.

I ordered for the time through this company and when products were delivered it took me a few days to open and I was missing an item. I called 2 times and got hung up on which this took 2.5 hours. On 3rd call and a wait time of 35 minutes, I got Nicole who assured me she would help me with my situation. After 25 minutes on the phone with her, she was going to replace item and proceeded to put me on hold. After being on hold for just under 5 minutes, call was disconnected. I called back and was on hold for about 50 minutes when I decided to email company. My response from company was that it was delivered and I should check the surrounding areas, talk to landlord and check with neighbors. Nothing on the call with Nicole.

On 11.29.2013 I ordered an LG Neon II Unlocked GSM Cell Phone in Orange/Gray, I received a Red/Silver on 11.28.13, this was to be a birthday present for Dec. 7th. When I got the incorrect phone, I IMMEDIATELY reordered the Orange and Gray on 11.29.13, as to assure a timely delivery of the second phone. I then returned the incorrect phone the following day, for credit. As stated earlier, This was to be a birthday present for my Mom on Dec. 7th. I got the replacement phone in a timely manner, yet when I opened it, IT WAS THE INCORRECT COLOR PHONE for the SECOND TIME, and getting the incorrect phone 2 days before a 70th Birthday, the return option, WAS NOT AN OPTION.

I decided I would try to open an account with Fingerhut because I have horrible credit and wanted shoes and a Monster High 2 pack of dolls. Well, they said I needed to place a $30 down payment and when I did, it kept saying error try again, I tried a few more times (mind you, I did this at 5:04 pm). Well, they charged my bank account the $30 three times! Then when I tried to call customer service, I was on hold being transferred around for almost 2 hours and then when I did finally talk to the right person (who was nice), they said it couldn't be reversed because it was after 5pm. lol. I didn't even place the order till after 5 pm! They said I had to dispute it with my bank (which my bank is awesome so that part was easy).

I purchased order from Fingerhut the middle of November. Still I'm yet to see them. Call to check my order status, they tell me to log in to my account. I see nothing when I do. Does anyone know after a few days do they take your orders off of the online support? Do they to be shipped before you can see the status of order? I email Fingerhut numerous times. I'm still yet to hear back from them. I'm so fed up with them. I know it's Christmas but come on, man.

Fingerhut is a horrible company. Even though I paid my account off (and yes I was delinquent by a few months) I still have 2 charge-offs on my credit report. YES, 2 and I can't seem to get Equifax to help me and the reps at Fingerhut won't help either. I can log in to my account and it says I have a credit limit of $0. Why, when it's supposed to be closed. Once I paid my account off (and I have bank statements to prove it - I made 2 payments which paid it in full) shouldn't the charge-offs be taken off my credit report?? I paid my debt but it's still listed on my report as 2 negative accounts.

I used FH years ago and do remember how they were really pushy about when they do not receive their payments on time. So I go to the point that I could not deal with these ppl harassing me over phone regarding payments. I did not pay them at all, but now I am getting catalogs from him saying I got a $600 credit limit. My credit is not that good and these people keep sending me catalogs, when in fact I owe them from years ago. They need to leave me alone.

I've closed the account years ago and keep on getting credit reports on what they are allowed to give out to other companies and keep on showing up as an open account on my credit report. The latest was receiving a computer generated letter stating, "Your outstanding record has earned you a credit line increase of $200.00," which is funny seeing my credit limit was zero which brought my credit limit to $200.00. Called 800 233-3588 and waited over ten minutes then being told I had to call Customer Service - 800 208-2500 with the only option of going to a live person by stating I wanted to cancel my order. Her answer was she would mark the account I don't want any other correspondence.

Please be aware of this company!!!! I purchased what I thought was a bathroom collection which would have cost me $60 when all payments were made, but when it was delivered, it was only a shower curtain. I then called them and stated I wanted to return it. The associate on the phone admitted that the wording was deceiving. I returned the shower curtain, which cost me $10, so far spent $40. I then requested a refund and only received $16.00 back because all the money I paid went towards shipping and handling. So now I spent $24 to be left with nothing. All the customer service rep did was apologize which I know they were trained to do. DO NOT ORDER FROM THE SITE!!!!

I paid my 30 down payment on November 13th. I've contacted them 3 or 4 times, says order to be shipped soon. No order has been shipped and it's Dec 6th. I feel ripped off and no one will talk to me.

I have NEVER been treated so rudely as I have today with Fingerhut's CustomerService Line. Firstly I was on the phone over 2 hours before never getting anything accomplished due to the fact that they DO NOT speak English and when trying to explain a situation if you ask for someone who can understand you they hit this button that automatically hangs up on you. It is the rudest and most unthinkable way to do business I have ever experienced. I will NEVER do business with these people or their affiliates again.

I've had an account with Fingerhut for a while now. Been good standing with them. Had the credit increases and all. One payment is so far 2 days last. Mind you, there is a holiday during this time. In one day, I get 4 phone calls about my payment. 2 times I got hung up on and I had to call them back. I told them I had sent out the payment, how much it was, on what date and check #. And they still had to call me a 4th time harassing me about the payment. My first and only payment that was late and only 2 days late. I told the last agent as soon as I pay it off, I'm done. If this is how they treat their customer, I don't need it. On a scale from 1 to 10, I give Fingerhut a low 2. They also need better agents that know how to use a phone without hanging up on a person.

Sure it’s nice to buy stuff you don’t have to pay for now. But what a scam FH has going. I don’t mind paying 20-40 percent more for this service. But over 50? No way. Plastered all over the site today they said shipping was free, for today only. So 11:30 pm I put an order in. They say if it’s your first order that you cannot use the code for free shipping. ** you FH. For anyone wanting to buy stuff from them. It’s not worth it. Some things have a small mark up. But others are well over 100%. Just check Amazon first. You might pay $1200 for night vision that’s $400 on Amazon. Then factor in the shipping and the finance charges.

On 11/9, I placed my first order using my new account. I was told that none of the coupons or discounts could be used with my type of account. I placed the order anyway. Then on 11/11, I contacted them with a phone call and email telling then to cancel my order and return my deposit. I was told that the order was cancelled. Almost two weeks later, I emailed them again regarding my refund that was paid with my debit card. Then I was told that it would be an additional 10 to 14 more days before I will receive my refund check. So it has taken them minutes to take my money and almost 30 days to get the refund... that is if I get it??? This has been a horrible experience.

I had made an order in July 2 years ago. I paid their $30.00 initial fee, they didn't send me the products I ordered. They swear up and down they did, but I know for a fact they did not. I called them, they sent me the information packet about lost or non-received Items, I filled it out and sent it in. I had to call them several times after this for Months because I hadn't heard back from them. One representative told me I was a liar and thief, and I called the main office and talked to a lady and she said no one should be talked to like that and she would personally remove the account and return the $30.00 fee to me. NOTHING...Then in February, I found that they had sold my account to a collections agent that wants me to pay over $300.00 when all I would have owed was $58.00 had they sent what I ordered... They are a sorry ** company.

I have read so many bad reviews for Fingerhut on here and other sites so I figured it was time for me to chime in. Fingerhut has always been good to me and my family. Yes, the prices on most items are higher than other sites and stores but you have to expect that when dealing with a company that allows you to buy an item on credit with payments. Yes the shipping costs are outrageous but once again, that is to be expected when dealing with a company that allows you to buy an item on credit with payments.. I applied for Fingerhut credit 2 years ago with a starting credit limit of $200. Over those 2 years, I have been able to purchase many quality items and never had an issue. My credit limit has gradually increased over those 2 years. My only complaint is that you cannot 'request' a credit increase, just have to wait for Fingerhut to increase your credit limit whenever they decide to do it. So, I am giving 4 stars for Fingerhut, lacking the 5th star simply because there is no way to 'request' a credit line increase..

I have got a $600.00 credit line and I have always paid my payments on time and I pay way more than I should. I am trying to buy a home so I have been keeping track of my credit report. I check today and they sent alert to my credit report saying I don't pay and that I'm late and now my credit is at high risk. These people should not be allowed to do that to me because I pay.

As far as I understand when I talked with Fingerhut they let me know that I had around $11 balance. I'd signed up previously for automatic payments to be taken out so I didn't understand at first but since she said I'd owed it I paid it. So a few weeks later I tried to order I was told I had no credit. That's unfair. How come they took away my credit after I paid the bill? Why not contact me through mail, tell me something. It was a injustice unto me and my family.

I made a payment online to my Fingerhut account. I have 2 methods to make payments from on my account (2 bank accounts). I checked to make a payment from my account ending in **. When the payment was processed, it switched the payment to be made from my other account ending in **. I immediately called customer service to fix this problem. They assured me that they could cancel the payment and fix it to come out of the right account. I waited a few days noticing the payment never came out of the account it should have. I checked my other account and the payment had still come out of the wrong account... the one with no money in it.

The Sprint phone I had dropped calls constantly, so I ordered this Samsung phone from Fingerhut hoping it would be more reliable. I had it for 3 days before I got to the Sprint center - to everyone's surprise, that phone absolutely would not interface with Sprint's program, no sync. Was the phone ever actually turned on? As I remember, no. One thing is certain, it was only out of the box for about an hour total while in my possession.

I received a promo code from Fingerhut, for 50% off already clearanced items. Well I spent quite a bit of time, looking at their items. Everything I put into my cart was clearanced. When I tried to add the promo code they sent me, it kept erroring, saying my order did not qualify for this promo code. So I contacted Fingerhut, they told me it was only good for Fresh start customers, which is what I am. So then once they figured that out, they emailed me and said that promo code is only for customers that are not in the Fresh start program.

In my experience, Fingerhut has never sent a statement. They also never have the payment due date on my account page or my minimum payment. I had to figure this out myself. You also have to be careful. The amount they have listed as the balance I owe is actually $38 less than what the actual amount owed and it always stays $38 less even if I buy something else. I keep track of everything I buy to the penny and I just couldn't believe how much it was off. If I would have just gone with the amount they had listed for the amount I owe, my minimum payment would have been wrong and I would have acquired a late fee. I always pay more than the minimum but it's just the point. Are they doing this to other people too?

I have an account with Fingerhut for the last 2 years. I have never had a problem with them at all. I started my account with 200.00. Now my credit limit is 1200.00. All I can really say is just pay your bill on time and don't be late and they will help you build your credit.

I opened a Fingerhut credit account in 2011. I made my payments on time every month. I had some financial difficulties and filed bankruptcy but continued to pay on time. Fingerhut closed the account even though it was not included in the bankruptcy. I stopped receiving statements and got the runaround as to why. When I finally got an answer, I paid the balance in full which was the first and only time of being late. I tried to have the account reinstated. They will not because they charged it off even though it was paid in full. I was told I could never ever apply again in life. It has been 2 years. The credit department representative was nasty and not willing to even listen to me. Needless to say, I got very angry and called her a name that wasn't' very nice. Fingerhut has bad business practices, especially since they advertise to those that need a fresh start with credit. They also will not delete my personal info from their website. Access is still available since 2011.

Recently purchased a mattress topper from this company, the catalog stated it was made in the US. When it arrived the box said it was made in China and the quality was not as advertised. The cost of shipping, handling and the return was almost the cost of the item. I never received a statement from this company. Then today I received a rude phone call informing me my account was delinquent for the shipping and handling.

This is not the same company that you dealt with 25 years ago. That Fingerhut was purchased by Federated Department Stores and then closed down 3 years later. This company is owned by Mega Bank, whoever that may be.

I've been a good customer for many years never behind on my payments, and I was 1 day late and I got this rude phone call. THIS was at 6:45 a.m in the morning. I was so mad, and the lady on the phone said, "Well you should pay your bills." I told the lady I was actually 6 hours and 45 minutes late, not even a full day, and then they called back at 9:30 a.m the same morning. This lady was rude also, and then they called again at 1pm the same day. The next day they called again and I wanted to talk to someone that worked for Fingerhut main office and they said no. I told them I paid online and they said that we don't have the payment in our office and then I asked the mean lady, "You mean our payments are no good online?" and then she stood quiet for a while. I will pay off my account and never shop there again. I will tell all my friends to do the same. All you peoples should do the same.

It is against the "phone" laws to make any call to a residence before 9 am... I have 8+ pics from my caller ID and that many voice mails saved... I plan to find help with a lawsuit against them.

I ordered some high dollar things through Fingerhut. They shipped it through FedEx. At the time I lived above a business. FedEx left the merchandise out front of the business according to their tracking. I've never received any of my order. I was told by Fingerhut to do a police report which I did. I got a case number from FedEx and they claimed responsibility. Fingerhut said they were gonna handle all this. I started getting harassing phone calls from them demanding payment for something I don't have. They claim they didn't receive the paperwork. I sent them and we've now been through this a few times and they are messing up my credit score.

I ordered an over priced carpet cleaner that was SUPPOSED to be new. I got it & it was used. I have kept it & dealt with it being a piece of crap just to build my credit. I have been paying my bill & hadnt received my bill for this month but received a collection call because I was one stinking day late. I called to make my payment today to find my pay off was a lot higher. They had charged me almost $15.00 for a day late charge!!! My payment is only $24.00 a month so they are charging over HALF of what my payment is. That is robbery!!!! They need to be sued, BIGTIME! I am gonna pay my balance off at the end of this month & I WILL NEVER buy anything from them again~ NEVER!!!

I registered for a Fingerhut account with the intent of helping to rebuild my credit. Well, I ordered an item for 119 dollars and was told I had to pay a 30 dollar deposit. That was not a problem. I charged the 30 dollars on a different credit card. The next day, I am notified that the entire amount of the purchase was charged to my card, which put me over my credit limit. This in effect has caused my credit score to drop. I called them and spoken to someone who obviously spoke English as a second language (barely), and was told that there was nothing they could do to help because the package was already shipped and I would have to return the package when it arrived and wait 15 days for my card to be credited back. This was not acceptable to me, and I asked to speak to a supervisor and was told that the supervisors are on call and not at their location. I was promised a return call by a supervisor in 24 hours, which was about 3 days ago. I am so frustrated with this company at this point and would warn anyone considering purchasing anything through them to think twice. Very horrible customer service!!!

When will these people get the point that I'm not going to pay for something I never got?! And the phone calls every day at 7:00 a.m. is a bunch of bull crap! They need to look at their company and find out what the hell is going on because they don't answer you when you ask them anything and they give you the runaround when you ask to speak to their boss! In my view, I think they should just shut down the whole company!!!!!!!!

I ordered yard games from Fingerhut last July 2012. I never got it. I called in August and they sent me paperwork to fill out on not getting it. They never sent a letter back, except to demand payment. I've called several times and talked to several people, even the manager, and she said she would remove my account and refund my $30.00 initial payment. Now here it is, 2013, and they are bad on my credit score. They sold my account to an outside source called Weidman and Jankowski, and they want over $350.00 for an order that was $86.00 that was never received. NEVER AGAIN! I HATE FINGERHUT!

I ordered an electric pressure cooker and they said it would be delivered on March 21. I waited a couple of weeks longer and no delivery. I called Fingerhut and they said it was on back order but they could not find my order so I ordered it again. Now I already received confirmation on the arrival date. I was also supposed to receive a free gift for the order. I am still waiting for the free gift. Now I received my first month statement, this month, of $13.99. On the 2nd of June I tried to make a payment with my debit card and the lady said, "It didn't go through," and I know the money was on my card. She said, "Call back in five or six hours," and I grew kind of concerned about this. So I tried to make a payment on the website and a person from Fingerhut told me I couldn't do this either, so I told her I would send a money order that day and I did.

I placed an order online on a Friday after hours for Fingerhut. It turned right around and I sent an email to customer service to request an address change (as this was how I was instructed before) the same evening. Email reply was received on Monday, Memorial Day. I was told Tuesday. I spoke with customer service about changing address and after lengthy discussion, Fingerhut agent told me in order to change address, she would first have to cancel the order and my money would be returned. Also, she told me she would have another agent from another department call me and I would then place my order over the phone, I suppose. I never did get that call. Next, I spoke with Pam and it was no help, no refund and here's why.

I ordered a Samsung Galaxy Tablet and cover (separate item order) from Fingerhut. The tracking numbers provided information regarding both items, indicating when they would be delivered by the USPS. Although the tracking numbers were FedEx, they explained that for some items they put them through the USPS. I was surprised when the cover was delivered earlier than the projected delivery date. Good news! Inside the box, besides the tablet cover, was an 8GB memory card. I wasn't sure what this was in there for but felt that once I received the tablet, it would be explained.

I was sick and missed a payment. All I owed is $28. They called and told me that they want $100. I think that they called me 20 times. It is a computer. You can't call them. I feel that they're mean to their customer. You can call me at ** after 5.

I ordered a mini fridge from Fingerhut. Then I was called away for an emergency so I called to let them know I wouldn't be home for delivery. They said no problem. It has to be signed for so it will be returned. I called FedEx to make sure. They told me to leave a note on my door to return package to sender, so I did. A huge note. I came home a week later, no package. Great that's what I wanted. I called Fingerhut and they said they needed to wait to hear back from the company shipper and then could credit my 213 bucks back.

I hate dealing with this company but I needed a vacuum cleaner quickly. I am disabled and cannot go out to buy one. I ordered the item, paid an extra ten bucks for faster delivery. I learned from UPS that despite this, they sent it by ground, the usual way they deliver items and it will arrive a day later than I really need it. It is impossible to contact these creeps. Their telephone number is well-hidden and no one answers, nor can you send them an email. I want to file a formal complaint. I hate being screwed over, which is exactly what I told UPS. They confirmed they did not ask for expedited delivery. This is an awful company.

I called Fingerhut for a return label. They sent me one for the item to be returned - USPS label. I took the item to the post office and would not accept because they said it was too large. They suggested I take it to UPS. I had to pay to send it back, ask to be reimbursed and was told I would be just mailed a receipt. I did. I called to check on the status and was told that they sent me a FedEx label the next day, and I should have used that. I never received a FedEx label and it would not have done me any good since I had already sent back. I was told to send my receipt and I would be reimbursed. I did what I was told to do.

I made a payment on my account over the phone to pay off my balance and was told that I qualified for the revolving account. I went to go check my bank account and noticed that there were two charges pending for the same amount. I called my bank and asked them what was going on and they said they must have run it through twice. They said one would more than likely go through and one would drop off after 3 to 5 business days. I then called Fingerhut asking why they ran it twice. They said it must have been an accident but everything is fine. I checked my account a couple of times and the pending transaction was still just sitting there so I figured I would wait to see what happened.

They are so poorly managed their customer service is below zero. I applied for a fresh start account online to which supposed to get instant approval. Don't even think about it. 2 days later, I sent them an email asking, "What's going on? Am I approved or not?" They replied 2 days later saying that they tried to call, but was no call in reality, and I should call back. So I called back. A girl who barely spoke English said that my application didn't get through and I should do it again by phone. I found it a bit wackier, but I said let's do it again.

I mailed a payment by money order last Wednesday on March 27 for a payment that was due on April 1st. I mailed it by priority mail so it should have gotten there by Saturday. At the latest, it would have been on time if they would put our account number on the bill as that is why I was unable to pay in person at the Walmart because they changed the way they take their payments. They used to use the customer service number. Now they say they don't which makes our payment late. I have a terrible time dealing with their customer service as they are all outside of the United States and tell us to call back. This is ridiculous. The law reads if you ask for someone in the US, they are to transfer you back; one should not have to call back. Again, I am reporting them to Consumer Complaints for this company.

I kept getting catalogs from Fingerhut promising me that I was already approved with a $400 credit limit and all I had to do was order. My credit is not at the bottom of the barrel, but nowhere close to the top, either. It was close to Christmas, and with a pending divorce and 3 kids, I decided to order. The advertisements in the catalog all promised me that if I placed an order by a certain date, it was "guaranteed" to arrive by December 24th. I filled out the order form and submitted it, and was immediately told that I didn't qualify for their so-called pre-approved credit limit, but that they would start me out with a FreshStart account. All I had to do was give them $30 and then make monthly payments.

My Fingerhut order consisted of only a queen size set of sheets and 2 Platinum Plated Sterling Silver Message Bands. I ordered both for size 7. I realized when I placed the order that I needed to change one size to an 8. The next day, I emailed Fingerhut and asked them if they could just change one size to an 8, since just the night before, I placed the order. They told me that I would have to contact Customer Service to cancel out the order completely and reorder it since they can't just simply change the size. It's never that easy, right? This was where the fun began... I called Customer Service to only have the worst customer service I have ever experienced, which is sad for me to say, since I have actually worked at plenty of call centers, which I will never complain about again compared to them.

I had ordered a bed in a box and mattress from Fingerhut. About thirty minutes later, my husband informed me not to order it because it would be cheaply made. I called back requesting a cancellation, was on hold 30 plus minutes, and was finally told it would be cancelled. Yet two days later sitting on my porch was the mattress, which they had told me wouldn’t ship out for 3 weeks when I ordered it! So I called telling I had cancelled. And then they tell me you can’t cancel once you place an order, but the lady on the phone said it was cancelled!

I’ve been a customer for years. I bought these tablets for Christmas (last year). They won’t take them back; the electric cords are junk. I have to go through the manufacturer to get them replaced. Fingerhut costs a lot already, plus shipping. I feel like two out of the three tablets are cheap and they won’t stand behind the tablets they sold me. And now I have to pay for them. It’s unfair and probably illegal.

In the last 2 years, I have had three products fail from Fingerhut - one was an ice tea maker, but the manufacturer replaced it. No problem. Then came a 32" Coby TV that would not work from the remote, even the replacement they sent me. Coby wanted $50.00 to look at it, plus shipping both ways. Third was a roughly 2-year-old Acer laptop with less than 60 hours run time. I only used it for about once every few months. I find it hard to believe that that many products go bad in less than 2 years. Me paying shipping and handling 2 more times to send it back means I am more likely to start dealing box stores so I can take it back right away. Paying shipping is adding insult to injury.

I got behind on my payments by an oversight and soon I was falling further behind. I asked to be put on payment plan and was for $40 amount. They keep putting late fees on top of late fees on my account and customer service is a joke, to be blunt about it, totally rude and not professional at all. Supervisor told me he was removing me from payment plan at his own admission. What **. How is one to pay off a bill if the company keeps billing you for late payment fees? You simply can't.

My mother recently ordered a gift for my 2 year old son for Christmas. When the package arrived, it was missing an important piece. I called on Dec. 26 and placed an order for the missing part. I waited 10 business days, called and was informed that no order was in their records! My mom then called and placed the order and after waiting a week, they sent the wrong missing piece and to the wrong address! Now, the missing part won't be here until the 24th - almost a month after Christmas! My mom and I felt like no one cared about this issue. There were other things wrong as well - rude customer service, never being able to speak to supervisors and no sense of urgency. Losing a customer may not be their biggest concern but they lost a customer in us!

AIG insurance was added on my mother’s account without her knowledge or consent. After the bill was paid off, she continued to receive a bill and was told it was some type of insurance she added. After contacting AIG in July, she told them that she didn't ask for insurance and to cancel it. They told her it was cancelled but she continued to receive bills and repeated phone calls from Fingerhut demanding payment. In December 2012, she received another bill showing one credit on her account for the cancellation of the insurance charge for July, but the bill still shows she owes for the months after. Fingerhut calls my mother sometimes twice a day, demanding payment over the phone and doesn't want to hear anything else.

Fingerhut sells obsolete products at premium prices, has absolutely no way to cancel an order in the event that you change your mind or make an error, keeps you on hold for an unacceptable time frame and tries to rip you off at every corner.

I placed an order for some personalized Tinkerbell Car Mats for my niece for Christmas. Fingerhut sent a catalog and it was plastered all over their website that if you order by December 18, you'll have your items before Christmas. I ordered the mats on December 3rd. I received the mats on December 15. Lo and behold, the mats didn't have Tinkerbell anywhere on them. So, of course, I had to wait until Monday to talk to Customer Service. I sat on hold for about an hour and a half the first time only for an agent to get on the phone and put me on hold and "accidentally" disconnect the call.

Don't order from here unless you don't need your item for about a month which is just enough time for this so-called business to send your first payment along with your item during shipment! The shipping estimate during checkout on the website is a lie and you have to click on Customer Service to find out that the real shipping time is about ten business days. They actually shipped my item out on the day I was to receive it according to the website. I would have never made the order if I knew this upfront being I ordered a laptop that I needed ASAP. I called Customer Service a few times and got a different answer each time about the shipping date along with a different reason why it had not been shipped until about a week into the process. I was finally told by a grungy customer service rep that "I needy to clicky on they customa servica and a see ten daya before ship." I'm paying this item off and will never order from here again.

I made an order on the 1st, using $250 of Fingerhut credit and paid the rest with my debit card, which was taken from my account on the third. I checked the Fingerhut website to see if my item had been shipped and there's a payment pending message with a debit card?! It is now the 10th and still no shipment made. I called and was told it will be shipped as soon as payment has cleared, which will be on the 14th. I remind the readers that a debit card was used and ever last dollar of mine is sitting in Bluestem's sweet, lil' ol' bank account already! I guess it's just too bad for me that I can't get any work without a laptop. After reading these reviews, I'm losing hope that they will ever ship anything. Way to go Fingerhut.

I placed an order in time to ship to me before I move and Christmas. My initial problem was when I placed my order. They assured from their catalogs that if you put in a code, you get a free gift. I did that and placed my order and I didn't get any gift. So immediately, I contacted them and was transferred probably three times until I spoke to this rep who didn't understand my needs other than wanting me to replace the order. (I decided to allow the free gift but I was upset as their bargain was not as stated.) I waited a week for my order, which FedEx tracking stated that delivery would be on 12-7-12. So I had someone all day to wait on my package until I've gotten home only to realize no package was ever delivered.

Three items were missing from my order. When I called, I got the runaround. I emailed them but also no response. Fingerhut is terrible! I have always had good credit. What do I do?

I applied for a Fingerhut account in April because I needed a steam cleaner. They started me on the fresh start program with a limit of $170. I made all of my payments early every month. My very last month, I checked my account and it showed that they rejected my payment and told me it was because of my bank returning the payment. I checked with my bank and my bank had not even had any payments gone through for Fingerhut in November. I tried calling customer service and kept getting the runaround and was told my payment was returned for NSF. Finally, I emailed and got a call back on it. It was supposed to be taken care of but now I am told it was returned because the account number was one number off. I find that very convenient being that it was my last payment and I am sure my account number was entered correctly because I always check. Fingerhut can forget about me continuing to order from them.

One month ago, I ordered a bedroom set. I wanted to do this so much, but always thought about the money and changed my mind. Well, at 52 years of age, I decided I deserved my first matching bedroom. I still have nothing.The night stand is on back order. The platform bed went to an address I had 5 years ago (incidentally, I've received at least 4 orders at my recent address). They cancelled the lamps. All of this stuff in on my credit history with Fingerhut and I have nothing to show for it. I wanted to order a couple of things for Christmas for my son, but I guess I won't. It's so sad!

Fingerhut has got to be one of the biggest scam companies in America. I bought a microwave oven from Fingerhut in May of 2011, paid extra for insurance. Microwave worked good for about 6 months. I just paid it off and it quit working. I contacted Fingerhut three times, got the runaround three times. So I just gave up, then in June of 2012, Fingerhut started sending a statement with charges at $20 for what, I don't know. I called Fingerhut. They were unable to tell me what the charges were for. I told them I'm not paying for something I never bought. Now they're adding late charges. It's unbelievable.

I sent Fingerhut (Bluestem Brands) a payment for $264.33 they first deposited in on September 9th, 2012. It was presented to my account on the 11th of September. My bank sent it back to them the same day and charged me a $29.00 NSF fee. They redeposited the check on the 11th and cleared my bank account on the 13th of September. I started getting calls from Fingerhut saying I need to pay $96.00 and something cents to bring my account current. I said to them I just sent them a payment, and they said it was declined. I said no and that it cleared my account. The Collections Rep and Collections Floor Supervisor became very rude and started calling me a liar. She requested I provide proof of the payment clearing, and I said I didn't have to. She said fine and that they will just continue calling and what not.

I purchased two recliners through Fingerhut and they are garbage. The springs are poking through one, and on both, when you sit on them, pieces of cardboard fall on the floor. The legs continually need to be tightened, and by now, I am sure you guessed the holes are too big for the screw now. I was on the phone for over an hour with every supervisor in there and got nothing but a migraine. They kept telling me there is nothing they can do. So basically, they don't stand by their product. I will not be ordering from them again and will continue to complain to them just to piss them off from hearing from me daily.

Someone opened an account with just my name, address and birthday. They didn't have my SS number, just my name, birthday and address. Somehow, they ordered stuff and had it sent to my address while I was on vacation. I'm not responsible and I don't think they can affect my credit as I never gave the SS number to them. I checked my credit report and it does not show any business such as the company.

I was approved for a Fingerhut credit line of $170. I was told that I could buy anything that I wanted up to $170, but I would have to make a down payment of $30 and I then will be billed a minimum monthly payment of $25 until my balance was paid in full. I thought that this was a "sweet idea", so I paid the $30. Never once did the rep tell me what the $30 was for. The $30 was subtracted from my $170 credit, so I would have to pay back $140. I had no problem with this. I ordered my items and when they finally arrived, my purse was big as a suitcase, my dress was as big as a car cover, and my shoes were as small as dimes. I was very upset with this, so I sent them back! To make matters worse, Fingerhut has no return slip, so I had to spend $15 to return my items and that included insurance and delivery confirmation, which is what Fingerhut recommends when returning items.

My account with Fingerhut was paid in full early to prevent excessive fees. I signed up for trial medical plan for $1.00 for 30 days. When I received it, I found that I couldn't use the plan. I called Fingerhut and cancelled. After several months, I received a bill for three coverages. I called to dispute and agreed to pay if the account could be closed. I was told to pay it in full and no further action would be taken. But the truth is, the company reported it to the credit agency as an account past due 90 days and was sold to a collection agency. I worked very hard to get my credit outstanding and now because of $14.00, I'm unable to get student loans for my two sons this semester.

Customer Service could not even tell me how to get online and make my very first payment through Fingerhut. I had to figure this out myself and I told them when I get my account paid in full, that I would never order anything else from Fingerhut because I spoke with two different representatives and also my account number is blurred on my statement.

Reimbursement fees - I have paid you for about 3 to 4 years for fees that I did agree to. I have sent you letters, none of which was acknowledged. My first call was made to you the month you took the fee off. I am again asking you to settle by adjusting my account. The fees were for, in case emergency strikes, such as health or unemployment.

Over a month ago I ordered a radar detector from Fingerhut. 2 1/2 weeks later I finally received my much anticipated item. But to my surprise, when I opened the package, there was nothing in the box except for the shipping slip and a Fingerhut catalog. I immediately called them and explained what happened and the person on the phone didn't seem too interested in helping me. She said all they could do is send me a form to fill out and send back to them.

I ordered a set of goose down pillows from Fingerhut. I received the pillows and two months later, the feathers were coming through the pillow cases which made them unusable. I tried to call customer service using the phone number posted on their website. The website is designed so that an individual cannot actually speak with a live customer rep. After 45 minutes of wasted time, I finally selected "place an order." It was remarkable how fast a live individual was on the phone to take my order and charge me.

Having poor credit, I thought I would buy a new gas grill from Fingerhut. I was accepted for their "Fresh Start" plan, provided I submit a $30 down payment. I gave bank account information to them to draw the money from my account. They stated (in an e-mail) that my order would ship as soon as the payment cleared (which would be two to seven days). Ten days later, I got a letter from them saying my payment was returned INF! The payment was never submitted to my bank, so I called them up. After getting past the automated system, I spoke to a CSR who said the INF was true and that was it. I then asked to speak to a supervisor. He said he could not confirm my banking information and would have to wait another week to see if they submit the payment again! I hope I can just close this account. What a poor operation.

I ordered a comforter set and the first time I had it dry cleaned it sheared and got a little hole in it so now, the stuffing is coming out. I admit it is a little hole and shear, but I expected better quality. And for a king size comforter that stated that it over hangs quite a bit, not true, one side is up on top of the bed so the other side can have the effect it is supposed to have it is more for a full size bed. Nonetheless, I am very disappointed and wish I could get a replacement because if this is the quality I will get from Fingerhut, then I am truly dissatisfied.

I very happily placed my first order with Fingerhut in the middle of March for a sterling silver couples ring. The picture of the ring on the website was beautiful! I fell in love with the style. When I received my ring in the mail a couple of days ago, it looked nothing like the picture on the website. It looked cheap. It cost me $159 before shipping charges and the ring I received you would only think would have cost me $20. The sad thing is that this was supposed to be an anniversary present from my husband and I couldn't wait to show it off. But now, I'm embarrassed to even let anyone see it because it looks so cheap.

Payment not being credited: I make my mom's payment as she is 86 and in poor health. I sent payment for her account on 03/12/202. It was and electronic withdrawal posted to our bank on 03/13/2012. After numerous emails to them and talking to them on the phone, they still say they never received payment. They were very rude. I told them I’m not sending payments until we get credit for what’s already sent. They said well, we will just keep calling and adding fees from our bank statement on 03/13/2012.

I opened my Fingerhut account a year ago. Things went great with my first couple orders. I was very happy. Then at Christmas, I ordered a jacket as a gift for a family member. It was delivered two states away. I called and was told that they would investigate. I heard nothing so I called back two weeks later. They never did anything. So they started the process over and said they were sending me paperwork to sign. What I got was a letter stating that since it got delivered, I had to pay even though it was delivered to the wrong state and left at a random address. They even admit that my address was the shipping address and then insisted that it was the warehouse's fault and refused to take any responsibility. This made me very angry. It has all been downhill since. They began calling me 5 to 7 times a day and when I answer, there is no one there. I have 23 blank voicemails over the last four days.

I won a $40 Fingerhut gift card. I placed my order to use the gift card. Items were shipped and about 10 days later I received a call stating they had a glitch with their computer and needed to resubmit the gift card, which I did. The gift card was still good but would not go through. Rep then said I had to pay cash. I explained I would never had placed that order if it wasn't for the gift card and she should credit my account and void the gift card so that it could not be used again. She said no and that I had to pay cash. I told her I was on a fixed income and could not afford to do that. I offered to return the items. She said if they had been used, I still need to pay cash. That was 4 months ago. Since then they have been calling me at least 5 times a day even on Sunday. Please assist. I am a heart patient and this is too much stress for me every day. Thank you very much!

I was charged $14.90 by Fingerhut.com for a scheduled payment that was only 3 days late. The payment $17.16 was late because I was waiting for a new Visa card number. Customer service stated: "It's in the contract." I admit that I did not read all of the fine print; however, my question is this: is it legal to charge almost 99% as a "3-day" late fee?

My name is Sam **, fiancé of Rhiannon **. Last month (beginning of Feb 2012), I received several calls, almost back to back, from Fingerhut's customer service department eventually finding out that they were calling about a payment that was due the day before they called. Keep in mind, I received these multiple, harassing calls during the morning time while I was at work so the payment wasn't even a full day late, just a few hours and they were calling as if we were 2 weeks or a month late, and I couldn’t pick up the phone because I was in a meeting with the other executives of my company.

The company altered the amount of my online payment without my expressed consent. I agreed to pay the total amount due ($109.97) as was reflected on their website on 02/09/12. However, the company charged me $179.96--$69.99 more than I authorized to pay or knew that I would be charged. As a result, my bank account was short by $69.99 and I was charged two $30.00 overdraft fees. I called Fingerhut on 02/20/12 and complained. The representatives with whom I spoke, Cheryl and Adam, admitted that the company changed the amount and claimed it was company policy.

I ordered an item on 2/4/12. At the same time, I told them where I wanted it delivered to but I wanted to make sure that it would be delivered by FedEx or UPS which I was told it would. She kept on taking my unit number off which I made her keep telling me unit #13. She stated yes then once again I ask for Fedex or UPS, she stated yes. Well guess what, they didn't get the unit number and she made it go through the post office which I explained to her I don't get my mail here that's why I needed it to go through FedEx or UPS. So I called the company up and, "Oh, we are so sorry but there is nothing we can do. Please return it to us." Well, how can I when I won't even get it? I told all four people that I had to talk to that I won't be paying on anything and I will be calling Metabank about this. They just kept telling me to make my payment.

Why was I reported to the three credit agencies that I have bad debts but in fact I fully paid what I ordered on Fingerhut? My son paid the last account statement ($51.93) from his checking account of Bank of America with the check no. 168. It was cleared last January 9, 2012. I phoned the toll free number of Fingerhut and they gave me different numbers to call. One person I talked to told me that I was reported deceased but I am still alive. I am requesting the Fingerhut to correct the wrong information they sent to the three credit agencies so that my credit report will not be ruined. Thank you very much for what you will do with my situation.

My sister Vanessa ** purchase me a stereo from Fingerhut through her credit line each much i made a payment. honestly to them, the stereo continue to have different malfunction. I called her and let her know she called them up, spoke to a supervisor, told us to call the warranty company. They said, your warranty is not up with Fingerhut, yet we called back to Fingerhut. The supervisor said, I'll send you out a return label free of charge. She sent it. I took the stereo to FedEx, they received it. We both got on a two way line and told us they destroyed it and then had the nerve to say they removed all of these stereo. They all was defected and kept my stereo and all of my money closed to $600.00 dollars. I told them I want that stereo or my money. They told me they disposed it and had it since last January.

Fingerhut called me while I was away from home five times and left voice messages. I returned the call and the woman asked me about my payment which is due today, 2- 20 2012. I told her I had called last week and ask for a statement. The man I talked to said it must have gotten lost in the mail. I told her I would send in the payment on the third. She kept wanting to pay by phone. I told her I choose not to; I rather mail it in. She got so upset that I would not pay by phone and kept asking me why and said she would write a report that I refuse to make a payment. I told her that is not true. I refuse to do it by phone.

I placed an order with them. I received the item and started making payments. I was tired of receiving calls, so I called in June to set up 5 payments of $20.00 each since my balance was $94.79. The payments were taken out in June thru October for a total of $100.00, which would cover the interest for those months. I have been receiving calls for 2 1/2 months telling me I have a balance of $18.48. After many phone calls and being hung up on and after hours on the phone, I am making the payment of $18.48, which is a late fee.

This business is trying to scam customers. They are not allowing you purchase an item if you are approved for an account, when you do not want to use the approved credit account. You are being asked for your social security number when you want to make a cash purchase. They are also advertising promotions for discounts by direct mail and on the website, however if you attempt to place an order, and have an open account with them, they do not want to honor the promo discounts codes. They state the Freshstart accounts do not allow promo codes, but I am not trying to use the Freshstart account for the purchase. Something is definitely wrong with this business strategy. Customers are being scammed by not being allowed to receive merchandise at reduced cost.

I am being harassed by this company for payment before payment is even due. They call my home through 1-800-service everyday 2-3 times a day if I don't answer. When I did get home and answer the call, they said it was a courtesy call and that it would continue to call me until payment was made. Mind you, my payment isn't due for 4 days and I'm not late. When I called in, I explained to the first woman what I was calling for and she was rude right off the bat, refusing to give me her name and employee number. I asked for a supervisor, and was told there wasn't one available but someone would call me back within 48 hours.

I am a new customer with Fingerhut and I am very disappointed in their business practices. I received my first e-mail statement with a payment due date within a couple of weeks. I tried to contact the company to discuss changing my due date and discovered there is no actual contact number. The phone number given is a menu that offers no actual live representative. Online, the same thing exists.There is no way to talk to an actual representative and their 'customer forum' isn't a forum at all, only information and FAQs. I am a bit nervous about dealing with this company and plan on cancelling my account after it is paid off.

On 1110/27/2011, I made my monthly payment on the due date for $100. My actual payment was only $77.32 but I always pay $100. When checking my email for a confirmation, I found four confirmations. I immediately went back into the payment screen and deleted 3 of the 4 payments. Checked my account on 10/29 and found that $100 had been credited to my account and that my balance was $1555.71 with available credit of $694.

I owed a bill of $52. I sent them $40. They have harassed me on the phone for the rest of the amount and call me at the minimum of 12 times a day. I have told them I will send them another payment on the 3rd of December.

It’s supposed to be that I pay my account at Fingerhut. A person calls to me to say that I have to pat $359.90. The accordance I make was to pay $472.37. I make 3 payments of $157.46 and 3 payments of $10.00 for fee and before I pay $130.00 directly to Fingerhut for a total of $602.38 for a product that I never received. Can you send me a letter that indicates that I make all my payment and finish my accordance? Thanks. I am waiting for it at soon as possible.

I had my son start building credit by using Fingerhut. His only purchase was an MP3 player which cost around $70.00. He's been making his payments regularly and sending in on time as soon as the bill arrives.

Well, I am 69 years old and I feel like I was taken advantage of by this company because I ordered me one of their GPS things, so I could go visit my kids and I waited and waited and waited and I never did get it. I started receiving bills for it and I had told fingerhut that I never got it and they didn't do anything to help me. Instead I am now in the credit bureau for something I never even received. I am a senior citizen alone and I need to have credit because I only get social security. Now I have no way to buy my medication and things I need to live.

First, I would like to say that the account for some reason is not in my name but in my wife Phillis **. The account is Duane ** and SS is mine. You charged my wife's credit card for $39.00 on the 27th of October 2011. This needs to stop. Thank you. Duane **

My husband has an account with Fingerhut. For a long time, he was current in the amount he needed to send every month. Since he has been retired, it has been getting harder to pay all of our debts, so he makes a payment just less than what they want. Since then, we have been getting calls every single day, multiple times, where there is dead air and then they hang up. So far, these calls are increasing up to 10 times a day. Now, we cringe when the phone rings.

I broke my necklace and sent it in for repair. Fingerhut said they could not fix or replace the necklace. They send me a bill regularly but cannot send me back my broken necklace? My payment was always on time, but now I refuse to make another payment until I receive my necklace back.

I ordered a coffee pot for $79.95 after paying more than the payment amount after 11 months I checked to see just how much I had paid them. I was horrified to see it was $164.95 in 11 months and I told them I would not pay anymore for a coffee pot, they claim I still owe $60.00 and they call every hour from 8:05 am until 8:55pm 7 days a week. They have me on auto-dial, I answer and it hangs up. I have had 17 calls in the last two days from Fingerhut at 1-877-503-6145. I have asked them to quit as I am 70 years old and on Social Security and they just scream at me

I ordered NF268 electric fireplace heater. When the item was received, the plastic feet were too flimsy to hold the fireplace. The knob on the door does not fit. The item was not worth the price I paid. It is a substandard workmanship.

I never used them. Years ago, I signed up on email. They kept emailing me. You can't get it to stop. I canceled several times and it started up again a month later. I sent them an email. They told me I was signed up and they would fix it. Again, it started up. I'm off to report to FCC now. Maybe getting a fine will make them stop.

I have been making regular payments to Fingerhut. My finances have changed, yet I still made payments. They got really aggressive and began trying to make unauthorized deductions from my bank account several times a day. As a result, my account is now in the red.

I ordered a package (cookware set) from Fingerhut for my friend who lives in the Bronx. My friend never received the package even though the FedEx said that someone signed for it. The person they claimed signed for the package does not know or lives with my friend. I contacted both FedEx and Fingerhut.

This company has the worst customer service. The company knowingly rips people off. Don't be fooled by their $400 credit limit, this quickly turns into $1000 when they add their fees. Fingerhut is notorious for issuing credit to people with low and no credit scores, they do this on purpose knowing these people are going to default or fall so far behind because of the outrageous interest. They are nothing but predators of the poor. When you try to work out your account, God forbid you ask a question the rep can't answer. Then they get all bent out of shape and got a very nasty attitude. Try speaking to David(sounds like a girl), Jess, Judy or Lisa, you will get nowhere. I am a smart person, how come all the dumb people have jobs? I am only giving one star because I have to make a selection otherwise, my choice would be negative stars.

I ordered a Ladies' Huffy 26" Bike from Fingerhut. The box was delivered banged up with holes, foot prints, tape falling off and front wheel showing at the bottom. It came in 2 pieces so we put it together and I tried it out. The Z front wheel frame was damaged like a warped record. Well, we tried to figure what was going on and checked it all out. We noticed the only thing in the box as paperwork was a catalog and a big envelope with advertisements, no paperwork for the bike whatsoever. I notified customer service, and they said they were sorry I received it in such bad shape and said a prepaid label would be sent and they told me to fill out why I was returning it. Then they would either replace it with something else or credit my account.

In the year of 2008, my son Desmond ** and I were hit in a head-on collision automobile accident that sent both of us in a coma. Desmond lost his job and had no source of income. As soon as I could, I had someone from the hospital call, with me standing by for verification. The people were rude and would not take down viable information. They were arguing with the nurse calling on my behalf. Now I see that both of our credits are ruined and have been placed in collections. Ask yourself these questions: Have I ever been late? Has my son or I ever failed to pay your agency through direct deposit?

My husband bought this set of pots and pans with lids as we needed new ones. I followed the instructions to remove the coating over the copper bottom of pans. I couldn't get the coating to come off, so I have been unable to use these at all. I went out to purchase some inexpensive ones. This has been a full year and from now on, I will only by what I can afford instead of wasting money on stuff like this.

The person I spoke with was not very helpful at all. I don't like the radio MP3 cassette by Coby. It sounds horrible. It seems like someone opened a box, and everything was out of the box. And the speakers sound very weak. I want to return it and get something else. The order # is **. Please send a prepaid return sticker so my account will be corrected. Thank you. Mrs. **

I ordered bedding for my children for Christmas. I realized after I ordered it that I forgot to do express ship. So, I called and cancelled the order. I had customer service reorder my items to be delivered before Christmas. My items came as expected. But when I got the bill, I am still being charged for both orders, even though the 1st was cancelled and the items were not shipped. They are now threatening to send me to collections. They are saying that both orders were filled and sent to me. They have record of the order being canceled!

I took out an insurance policy with Fingerhut over 15 years ago. I paid this policy for a whole year after my husband died but the policy states that if any of the spouse die, they would pay out the policy; they never did. This year, they took my taxes saying that I owed them, and that is simply not true. I am a disabled senior citizen and I am being taken advantage of by Fingerhut and their lawyers office, who requested proof of my policy. I sent them everything and they still took my money without going to court. I need help.

I myself contacted Fingerhut several times on the phone and email about being charged twice for merchandise. The account number is **. I was charged twice for a cart and a curtain rod and had no response from the email. The phone rep hung the phone up. Order number is **.

I ordered a Keurig in early May 2011 and got it late May 2011. It was left at my door where all could see or steal. All was fine til i had to make my first payment when they informed me that they couldn't find my account. I called for this same issue 4 times, they suppose to fix this each time within 24-48 hours and each time never fixed. Than when i called the fifth time they told me that my customer number was under my husband's name and SS#. I don't know why or how they got his info because i set up the account and purchase with a live customer service person on the phone. I have never had this much of a problem with a internet store because i order stuff online all the time.

Where do I begin? I ordered a small camcorder from Fingerhut for 199.99 and added the insurance. The item arrived on time but didn't have a battery charger with it. I called and the company said they would send another, which they didn't. After waiting and my bill was due, I finally asked to return the item. I was told I would get a return label, which I did and I returned the item. Now two months later, the item is still missing from their returns process and Fingerhut keeps charging me more and more for the interest and late charges. I'm so angry that they have me at over $250 owed and I have nothing to show for it. Every time they say they'll send me a legal document to investigate the return, it never arrives. I have to walk only to the end of my drive everyday to receive my mail. I get it daily and nothing has come to me.

I ordered a bed and after I placed the order, they had an Internet update to their system and all of my information was incorrect. The bed was shipped to an incorrect address and the person who received the bed never returned the item and now they are trying to make me pay for the item instead of going after the person who received the item. I have only had an account with them since November 2010 and I have lived at the current address that I opened the account in. They are able to look at my order history and see everything has been billed and shipped to my current address.

I sent Fingerhut a check for $351.00 on Dec. 13th and saw that they cashed it on Dec. 16th. They did not update my account with that amount. I called a few days later and they said yes, they received the check but something was wrong with their system and they are working on crediting my account with $351.00. I called 3 other times because I need a zero balance amount on my account with them. I am about to buy a house and need to have a zero balance. I called and spoke to 2 different supervisors on Jan. 3rd and they still have not credited my account. They said the corporate office is looking into this. I have proof through my bank statements that they cashed my check but I don't understand why it's so difficult to update my account with the correct balance, which should be zero.

I ordered a table and stools from your company about 8 months ago. I placed $280.00 on the Fingerhut credit card and paid $56.00 cash. It took 7 months for Fingerhut to make the necessary arrangements for me to return the table. I called customer service approximately 2 weeks after receiving the table to inform Fingerhut that the table was damaged. The customer service representative made arrangements for the table to be exchanged. He informed me that I will receive paper work in the mail so I could return the table once they receive the table the replacement table would be sent. After a few weeks of not receiving the paper work I contacted customer service again. The representative told me that paperwork was sent and wait a few more days. I waited a few weeks for the paperwork.

I ordered a Playstation a year ago this December. I ordered an air mattress in May of this year and it has popped twice already. They only sent me one patch in it. I called this morning to talk to someone and to ask if they could send me out a bill showing me what I owe as I can't believe I still owe them over $300.00 and he told me they don't do that. They can't show proof that I owe so much on a Playstation. I've been paying on for almost a year and he told me I keep adding stuff or ordering stuff, but I'm not. I don't like the way they can't break down your bill and show you "okay, you owe this much more on the Playstation and this much on the air mattress". They sent two pillows with the air mattress and he tried to tell me I ordered them also, but I told him they came with the bed and I did not order them.

I did not order but they keep calling me. They said, I need to pay 5.90. Now, they said to pay 13.98 if I did not order.

On Oct. 4, I ordered camera, and bed cover, it cost 238.00. It was shipped out on Oct. 6, through FedEx and was to be sent to postal office in Nashville, GA on the 12 of Oct. It never came. I kept calling the customer service, and the postal office who said they never received it. FedEx in Atlanta, GA sent it out on Oct 9, I call finger hut to track it. They said it was 10 days before I will get a paper to fill out to show I did not received it, and it will take 30 days to track it and

This Capitol One protection scam sounds pretty much like what the Fingerhut Protection program is trying to pull. They have so much red tape regarding the use of their plan that once you try to use it, it becomes, well, useless. I wonder if there is a class action suit against them.

I dropped my account with Fingerhut on August 28, 2010 because, as a long time customer, I wanted Fingerhut to drop my "percentage rate" and they would not. I closed my account with them. From that point on I have been getting missed and wrong information from Fingerhut representatives. For example, I sent in $120, on October 1, 2010 and they told me that my payment would be posted on my account in two days, which would have been October 4, 2010 and my money would be posted to my bank account in 3 to 4 days.

I was told that I would receive $100 credit limit as part of their Fresh Start Program. All I needed to do was send in a down-payment of $30 and place an order that didn't go over $100 which I did on September 9th 2010. The check was cashed on September 15th 2010 and today is October 4th 2010, and still no merchandise. I called the Customer Service and they informed me that my payment was being held for clearing. So I told them to cancel the order and they said that it would take 30 days for me to get back my $30 refund. This sucks and is unacceptable.

I got incessant calls with no messages (voicemail) or when answered, no response. This happens on average 10 times per day for the past 4 months. It takes attention away from primary responsibilities if even momentarily example driving, business meetings et al.

My payment was due yesterday. I work nights. At 8:00 am this morning, he called to help me update my account. If I wouldn't have worked last night, I would have sent it. Do not raise my credit anymore because I will be ** if I ever, ever order anything from this company.

I accepted Fingerhuts (unsolicited) offer of a $250 credit account, ordered a couple of items, received the items and everything seemed to be going well until I went to make my first payment that is. I paid over the web with one of my debit cards a Metabank card, received payment acceptance emails from Fingerhut, yet a week later notice that the payments I made weren't debited from my bank account. Went to the Fingerhut website and saw they reversed my payments and hit me with return payment fee's, late fees etc. amounting to approx. $53. Dozens of harassing calls from them later with no explanation as to why my payments were reversed. I get a statement in the mail stating my payments were reversed due to insufficient funds. Problem was my account did have far more than sufficient funds Fingerhut never submitted, presented or processed my payments to the bank. This was confirmed by Metabank. I'm ready to sue Fingerhut into the stoneage!

We have been customers of Fingerhut for quite a few years. On around June of this year, we started having a minor dispute over payments for merchandise, since that time money orders sent from our household to the company have not been received by them, so they claim. Which is odd since we never had this problem in all the years prior to this incident, and all other money orders sent out to other company which is about a dozen others a month. All arrive at their destinations without a problem. Fingerhut claims that they didn't receive one from me a couple of months ago, and I had to pay late fees. Now strangely enough, they are claiming that they didn't receive one from Geraldine ** who also resides in this household, and they never even contacted her until the next billing period so late fees are added on again. I don't know if this is a way to get revenge on customers who they are not pleased with, and a way to build up extra late fees or what.

I sent a payment last month and they sent me a letter with my bill this month saying that they did not receive my payment. I know that I sent them a payment because I have a receipt to prove it! Fingerhut could have called me or sent me an email to let me know that they did not get my payment, but they did not. And then, they put late fees and other fees on my bill without even letting me know that they were going to do it! I have been a good customer with them for years. I was sending my payments in on time, never having any late fees until now, and always sending in more than what my minimum payment was. Fingerhut has lost a good customer because after I get them paid off, I will never order from them again!

Fingerhut promotes themselves in marketing as they will rebuild your credit. In February 2010, they changed from Fingerhut to Fingerhut/MetaBank. They closed all accounts and reported on everyone’s credit report as a closed account. They opened new accounts for each person at the same time. I inquired and they stated, "It was a company decision to change backend processors." However, this is lowering people's credit scores, not inline with their let’s-help-your-credit-score. Credit report damaged. Suggest a class action lawsuit.

My statements were never mailed to me, ever since I moved. After eight months of verifying my address, they realized that they had my address wrong this whole time. So when I was "verifying" my address, no one said anything at all. When I asked to speak to a manager, they never transferred me to one. Customer service is horrible, they always talk over me. I am tired of the phone calls because I always make my payments, so I consider that harassment.

Company turned me into MCM to collect a bill that Fingerhut says I made in 2001. I have not bought anything from these people since 1984 and paid for it. Now they're saying I bought things from them that I did not and did not receive. I am not paying for a bill I did not make. I am turning this over to the police, and please send me a list of everything Fingerhut says I bought and the address where it was delivered to as it never came here. I am on SS and could not pay for this if I did make the bill, which I did not and will make a very big hardship on me and has upset me very much to think these people are saying I owe this, which I don't.

About 10 years ago, I opened an account at Fingerhut, in which we purchased a number of items the first year. I tried to close it out and pay off the account in full. I paid the balance they claimed was owed to them. About two years later, when I was trying to buy a home, it showed up on my credit report as paid. I sent that. They said I owed them again and was told it was finally over. Two years later, it showed on my credit report as unpaid and charged off. I contacted the collection company involved. They researched it and told us the account had been settled.

I bought an Oreck XL vacuum for $500 from Fingerhut and put it in storage for three months upon waiting to close on a new home. Upon using the vacuum, dirt came out of the cloth bag that holds the micro filter bag. Upon examination, I found that the piece that holds the inside bag on had just fallen off and filled the cloth bag with dirt. Upon contacting Fingerhut, the associate told me there was nothing he could do. I asked to speak to a manager and was put on hold for 20 minutes. A man, Robert, finally answered and stated he was the manager.

I have been a good customer of Fingerhut for years, longstanding always pay on time and send more than is owed each time. Payment owed is generally $33.00, I always send $50 or $60 each time. Well my last payment, a money order was not received by them. That's when they started harassing phone calls even when I told them that I would pay double the amount on the next billing period. The calls still come in before they even send my next bill to me. Well, I am going to finish my payments with them and then they lose a customer. My live in lady has an account with them too. She is going to drop her account also. What kind of company doesn't respect their customers - Fingerhut.

I called for my 93-year old mother who opened the account. I was making payments for her and began to wonder why there was a late charge of $19.90 every month. The account was opened 07/2009. So I called customer service and was told that I was making the payments too soon. I get paid every 3rd of the month from Social Security and that is when I pay all of my bills. The due date is the 6th of every month. I started laughing because I have never heard of such a thing. You would think that a company would appreciate early payment.

In February, 2010, I ordered an iPod from Fingerhut. I checked the tracking number provided and it stated that the item had been delivered. I was concerned though, because it also stated that the item did not require a signature. The apartment complex I live in is notorious for losing, misplacing and outright stealing packages. My own receipt of packages have been spotty, so I checked delivery status daily. Usually, packages are left in care of the rental office and when I spoke with them on multiple occasions, they stated that they did not have a package for me. Further, that no packages was delivered at the time stated on the tracking receipt. Phone calls were then made to the post office that serves my area. I had to wait a day or two. After that time, I received a phone call stating the carrier did in fact deliver the package to the rental office.

I received a George Foreman Grill damaged frame on both sides paint clipped and cracked near top handle by grill area.

About 4 years ago, I had to file for bankruptcy. I was doing okay paying my bills on time. But just like a lot of other people, when the recession hit, so did hard times. The last thing I wanted to do was to file for bankruptcy, but realized that I had no choice. I contacted a law firm who took my case and I did as I was instructed; include every creditor that I owed money to in the filing. Starting with a chapter 13, things seemed to start looking up.

As someone who knows Fingerhut first hand as an ex-employee you probably spoke with before, the saying there are always two sides to every story defiantly applies to this company. I'm not going to deny anyone's stories or allegations previously posted about Fingerhut, but people exaggerate their problems out of anger, and frustration, towards the company for their faults, just by reading through the first few pages of the complaints. I can assure most people that most of these issues are self inflicted, as far as it goes for billing and policy terms and agreements. On the other hand, some items sold have issues, because of manufacturer's recalls or defectiveness, which Fingerhut finds out later, after they already sold the product out of the catalogs and further discontinue items. Opt yourself out from all mailing list, not just Fingerhut. They have other shared list. They sell your information. The only person who can remove you from it, is you, the customer. You specifically have to say every list there is. Make it clear that you don't want any information shared.

I called to make a payment using my credit card. My account was overdue, so I made a payment more than the minimum due. They charged me a $1 processing fee. I then was going to make a payment on my husband's account (which was not due) as long as I was on the phone with them. They were going to charge me $5 processing fee! I asked why the difference? Their reply was "Oh, it's not due yet." What? I was paying early and more than the minimum due and they were charging me more to do that? Something is not right here! Can you please check this for me? Thank you so much.

This company is ridiculous. I have been a customer for two years without one late payment. This month, I am one day late with a payment, they called my work seven times within four hours. When I was not present, they told one of my co-workers that I was late with a credit card payment and needed to call them back immediately. I called in and spoke to a supervisor named Robert, explained the situation, and with no apology, he demanded that I make a payment. I, in fact, did make a payment in full and cancelled my account. This company is horrible! After two years of loyal payments, they harassed me at work and on my phone because of being one day late?

I have gone online numerous months and have made my payments. Yes, I have made them on the due date but I will still get calls on the day after the due date starting at 8:00 am. I am a night worker and when I get calls one every hour, I end up shutting off the phone. Then, what if I miss an important call? Their harassing phone calls are ridiculous. I am paying off balance as fast as I can to get rid of them. They even increased my credit limit. Plus, they increased my periodic rate. Never will I order anything else.

Fingerhut will start calling 7-10 days before my payment is even due. If I am late even one day, the number of calls increases. Today, for instance, they have called at 9:56, 11:51, 12:52, 12:54, 1:53, 2:14, 3:12, 4:13, 5:22 and 7:29. If I let the calls go to voice mail, they don't leave a message. They just breathe into the phone for a full minute, sometimes two and then hang up. I cannot take this harassment.

You can request telemarketing calls to stop by asking customer service to remove you from all affiliate contacts and sales calls. I don't want my credit report affected.

Telemarketer keep calling me (4) times a day, every day trying to sell me insurance. I am ill with a spinal cord injury. They refused to stop calling me. I have told them I am not interested in the insurance. They keep calling and calling and calling. I have become even sicker due to the stress they have caused and the representatives argue with me and shout, and become abusive. Someone has got to put a stop to them. This is terrible and I refuse to change my phone number. I have had it for years.

I ordered Audiovox 8" portable DVD with case headphone. I was told that if I want it back, I will get another but this was a lie, as the woman on the phone was very unfriendly about the matter. I have bought a lot of merchandise from them that to be treated this way is very wrong. My money is hard to come by because I’m with disability. So I pray that all the people who work there would be nice to people who call, telling people to order a thing from you.

Tuesday, January 12th, I received a catalog from Fingerhut. It exclaimed in bright red letters that I am selected for preapproval for up to $150. I went online later that night to register and accept the offer and after filling out some online forms, most of which already contained my info because of my customer number that they gave me on the catalog. I was immediately denied the pre approval and line of credit and will receive a decline letter in 30 days. Now I have an inquiry on my credit report which could affect my score. Not to mention the deceptive practice of Fingerhut saying "yes" all over their catalog and then an outright no just hours after that catalog arrived. I have a "hard inquiry" on my credit report. This will affect my credit report. I would never have applied if they had not said that I was selected for "preapproval."

This company sends out invoices and I get them 1-2 days before its due date. At least twice, I never got an invoice at all. After calling, they sent out duplicates but still charged late fees. They expect you to pay by this date even after explaining that I am on a fixed income. Then they charge very high late fees. They don't offer changing due date. What a rip off! This is not fair. Many companies give you up to 30 days to pay a bill. I will never recommend this company to anyone. I am paying very high late fees which end up costing me more than the original amount. This is hurting my credit rating even though it’s not my fault.

Every contact that I have had with Fingerhut has been bad, except for one. Fingerhut outsources their customer service to call centers all over the world. The one time that I was routed to a call center in the USA, was a pleasant experience. All the others were disastrous. Here are a few examples: the products are different from the description in the catalog; and the items are made very poorly when you receive them. I had to send back four items that I received for Christmas, because they are of poor quality. The sizes on the clothing are far from accurate. I received a self set projection alarm clock for Christmas. The self set function does not work. Also , there were no instructions in the box when I received it.

I was told the recliners were not a rocking recliner and the ones I received were (product code K5963) pair of Ashley recliners. I called Fingerhut customer service on 10-20-09 at 6:30pm spoke with a cust. ser. rep. named Mark. Mark said "These are regular recliners not rocking recliners, and I may get in trouble bur I going to waive the shipping." I had stated to mark I didn't want rockers. I can get 2 rocking recliners for $399.00 locally. When I received the chairs they were rocking recliners. I called c/s they told me they could give me a $50.00 credit or return the chairs at my own expense approx. $260.00. I was tricked into making a purchase of a product I stated that I didn't want. I was overcharged for the product, and if I don't give in to the company's demands they will ruin my credit. This basically amounts to extortion. What options do I have?

I ordered a pair of Lugz Mens Classic Drifter Boot on Nov 30, 2009, order # **, for $93.98. I wasn't going to open this package until Christmas, however, due to the weather and all the snow here in Chicago on the 24th Dec., I decided to wear the boots to then find out that I received a size 8 for the left foot and a size 9 for the right foot. The package came also without any return tag or catalog like other orders do. I called Fingerhut the morning of the 24th at 1-800-208-2500 and spoke with a customer support employee who then got a supervisor, who then hang up the phone after I explained the situation to them.

I ordered over $300 worth of merchandise for Christmas (express shipping) and was supposed to get a free gift with my order items (free Christmas Fleece) that was going to be given with the ordered items for Christmas. I got a large box on 12/23/09 with plenty of room to spare for that item, but it was not in there (box). It is not even mentioned on the order form I received. Now that it is Christmas Eve day and you are closed, I am now without the item. FYI, I paid for express shipping and did my order online and it stated on that order I would get the free gift.

I ordered six items via www.fingerhut.com on Dec. 11. On Dec. 15, I received a package marked 1 of 1. In it were three of the six items I ordered, a packing invoice that checked off all six items as having been shipped, a manual for a massage chair that I didn't order, and a licked up giant Butter Finger bar wrapper. I waited until the 17th to see if the remainder of my order would arrive. It didn't and I called customer service. They showed all items as having been shipped in one box and wanted me to double check that I didn't overlook the missing items in the box; that being a giant stand for a keyboard and a bench seat as well as two seven-piece harmonica sets and two music stands. They said they'd reship those three items immediately and would also be sending out an affidavit for me to sign, swearing that I only received three of the six items. I then received another box containing two music stands and the harmonica sets; still no keyboard stand or bench seat.

I placed an order with Fingerhut and I did a credit to help with my order. They completely rejected it. What kind of people are they? Everyone does not have bleach clean credit. Then they had the nerve to send me an email of the order I placed with them for me to view it. That's what upsets me. That's a reminder that I'm not good enough for them.

I had an account with Fingerhut for a few years and I tried to order Christmas gifts and was told I do not have an account. My daughter was sent a book about 2 months ago and told she was preapproved. She made an order for $170.96, a vacuum cleaner and hair clippers. They were sent to her. She was told that she was preapproved. In speaking to the person over the phone, I realized that they gave my account to my daughter. My bill was changed to her name without my consent. Now today I get a bill with late fees and her order was added to my account. I will pay my bill but not hers and I will not collect from her. I need Fingerhut to correct their mistake and remove the now $178.65 plus $24.90 late fee from my bill. I tried to pay and was told I did not have an account and they were unable to speak to me.

I opened up an account with Fingerhut and placed an order. They charged my debit card with the entire amount. I thought $350 was charged against my Fingerhut account. The total amount was like $360 or $365 and I had planned on putting the remaining balance $10 or $15 on my debit card. They have cancelled my order and told me that it will take 60 days to return my money. I am already overdrawn on my account. I can't wait 60 days to receive my money back.

Well, they list an alphabet letter indicating a certain charge for shipping and handling. I look up the charge on the listing and it says one thing and my bill shows more. How can they get away with this? In this instance the shipping was $11.00 more than what they had listed.

In lieu of Fingerhut, the bill is in Delfina **'s name, not James **. The credit collection guy, Gary, is telling me I have to take care of it or make payment by phone or he will put it down as payment refusal. I told him, "It's not my bill; it's in my wife's name and I have nothing to do with it." He kept insisting and I said, "You had better quit harassing me or I will call a lawyer and we will see if you're right about harassing me when it's not my bill." He kept on and on, so I called a lawyer who I haven't heard from yet and then I found this complaint form. It's not my bill and I told him I will not pay it and to contact my wife. If my wife pays or doesn't pay, I have no control over that. Then I said, "Contact her and quit harassing me," and I hung up.

I ordered a ring that was inscribed with my wedding date. I ordered it at the end of March of 2009. Today is July 27, 2009, I still have not received it. Last month, a representative contacted me and mentioned that I owe on a payment. I told them that I did not receive the ring. After a few days, they contacted me again about payment due and again, I told them I don't have the ring and I will not make any payments on something I don't have. They put me on hold. When they came back, they told me that the ring was sent back to the manufacturer. Why? I don't know. I didn't hear from until tonight. They called and mentioned about payments and again, I told them no ring, no payment. I also told them I'm cancelling my order and they lost me as a customer. All they said was to contact the customer service dept. I tried contacting them by email, but I couldn't get through and I'm tired of making phone calls. I won't buy anything from them again.

I ordered a Melitta originally. After a couple of months, the pot just fell apart. I couldn't even find one small piece of plastic that was part of the lid. Fingerhut promptly replaced it with a Black and Decker. My wife can smell mold and mildew from another state. She is very allergic to mold and mildew. My wife told me when opening the lid before pouring the water in, she had to step back. The moldy smell was so strong. We continued with several cleanings with fresh water but the odor was still there. Well, we have been making coffee in that pot that still smells. My wife is having a very bad allergic reaction to something. Hope it's not the coffee pot. She will see her MD if she doesn't feel better soon. It's a bad smelly pot.

I have written to you several months ago about this company Fingerhut, who has been harassing me and using outside company to harass me as well over items that I did not purchase. The company has also sent negative report to the credit agency. I have disputed these items and thought it was taken care of until I received this harassing calls from Randy again. On July 24, 2009, I received more harassing phone calls on my cell and home phone from Randy, who stated he was calling from a company called JCC and Associates. In his conversation, he stated to me that he's calling about a bill from Fingerhut and what the amount was. I then said to him I do not owe this bill, to stop calling me. He then replied, "You are responsible because it's under your name." I told him I am not going to pay for anything I didn't charge. I called the company to get more information on the company and he put me on hold and never came back. I am asking you to please look into this matter and resolve this nightmare for me as good credit is hard to come by.

A Veronica called me from Fingerhut the other day, said my payment of $7.50 was seven days late (my balance is $34.87). I told her we had been away for several months and my mail was supposed to be forwarded but wasn't, so I have not received a bill. I told her I would probably take care of it this evening by making an online payment. She started screaming at me, asking if I was or was not going to make the payment that evening. Again, I told her I probably would. She screams, "What does the word probably mean?" Now upset, I tell her, "Why don't you look it up in the dictionary?" She goes on screaming about when I am actually going to make the payment and I told her when I get good and ready and then I hung up on her. What idiots they hire.

I have been receiving many phone calls from Fingerhut as I have been behind in my payments due to the illness of my mother. They have to be the rudest people on the planet. I have sent over 5 letters to cease all phone calls as I am trying to get my collections caught up and they start call as early as 0730. They constantly tell me that they will not stop calling and the immature little boy I just spoke with actually stated that "my mother took the right route in dying so she would not have to deal with me!" The funny thing is that God had delivered my mother and she has fully recovered. What this immature little man has realized is that in marking my mother, he may in fact marked his own! I did promise him that I am making sure that my other 3 collections in the rear will be totally paid before I even consider anything with Fingerhut and my bill is less than $100.00. Please be careful with this organization. They are totally satanic. Oh, that may be an insult to even them.

I purchased a Norton virus protection for my desktop computer. Once I received it, my computer had already had a virus, so I unhooked everything. I was preparing to send the virus protection back. I found the return slip and saw that the 30 days was almost up. So I called on Tuesday 7/7/2009, to inform the representative that I was just making sure that the time hadn't expired to send it back. The representative explained to me that if the product was opened, that I couldn't return it. I told him that it was not opened because my computer already had a virus so it was unplugged. He explained to me that I could still put the virus protection on the computer and that I didn't need to log on to the internet. I told him okay then I will try it.

Well, this lovely company is a total joke. I ordered a fondue set and a pond from them in August of 2008 never received my products. So in September, I emailed them asking where my items were because I was getting billed already and still had no products. They said I received them! I was like no, I did not so I emailed them back and they sent a email to contact customer service. As I was getting ready to contact them, they called me. Go figure. So I had to deal with a complete moron who was rude. I explained I never got anything. He then tells me they were delivered so I said where were they delivered because I do not have any of my items so please explain where they are at. He tells me to check my back door because if they are not at the front door, they must have been left in the back. I started laughing and said, "Yeah, I would love to see the UPS guy jump my fence with three large dogs in the backyard. Are you kidding me?" He got rude with me and said he will not be talking me to like that and he hung up on me!

I was reviewing all three of my credit reports through Equifax. On the inquiry statements, there were 17 inquiries made by Fingerhut Credit in the last 6 months. Some were done twice in the same month. This is wrong and a violation of my privacy; it also violates the credit inquiry act. Because these inquiries stay on the report for 12 months, it has lowered my score considerably for no reason other than to harass my credit file. I want to know who is making these inquiries on behalf of Fingerhut because the number listed on the Equifax inquiry does not work. I am eventually going to sue the **. I have no intention of buying anything from this company and have never applied for credit from them. This has to stop now.

Items were ordered from Fingerhut, and at time of the order, the address that was given to Fingerhut was **. After the order didn't arrive at the aforementioned address, I then placed numerous phone calls to inquire regarding the status of the order. Fingerhut responded that the items were in the process of being sent. Several more calls were made to check the status of the order, and each time Fingerhut's response was that the item had been shipped and delivered.

I received a letter from CIT Bank c/o Fingerhut stated credit notice. The letter states, "Dear Dorothy, A credit review of credit accounts issued by CIT Bank was recently completed to see if a credit line adjustment is needed. As a result, some credit limits are being reduced. This letter is to inform you that the credit limit on your Fingerhut Credit Account issued by CIT Bank has been reduced to $0.00 and your account has been closed. Our decision was affected by the following attributes: Too many inquiries in the past 6 months and Insufficient time as a Fingerhut customer."

Just today, I received a civil complaint from Midland Funding LLC regarding an old bill from Fingerhut that is now way overdue, but is also way beyond my means. At the time of my purchase from Fingerhut, I only owed about $200+ and they are now over $700. I don't think that they should go to this extreme to get the money that I owe them. This is utterly absurd for a constable to come to my home to bring me civil complaint papers! I am very angry with Fingerhut since the last correspondence I received from them was in 2007. It is now 2009! I will agree to pay what I owe, but no more than that!

The collections department of Fingerhut has called me several times. All times they have called, I have asked them not to call my place of employment. I do not deny that I am behind on my payments, but I have verified every time they have called that they do have my cell number. I asked them to call my cell phone number several times. They continue to call my place of employment. I also have received a bill that the one month payment I am behind can be paid the following month with the next payment, yet they continue to call. It is almost to the point where it is getting harassing, and my employer has told me I cannot get these calls anymore yet they continue.

I bought a Chefs Mark 15-piece nonstick aluminum cookware set for $79.99. The poor quality Teflon nonstick is peeling and chipping and I'm finding pieces of it in my food. The handles come loose constantly and fall off. I used the small fry pan for the first time this past weekend and had a fire! The handle caught fire. I do have a gas stove, but I have proper grates over the flames. The flames were not high. The handle started burning and melting just like a candle.

On Dec. 17, 2008, I ordered an electric guitar kit and A Learn to Play guitar DVD. I was guaranteed delivery by Dec. 25th by Fingerhut. I received the DVD but not the guitar. The DVD came regular mail and the guitar was supposed to come by FedEx. I called them on Dec. 26th to see what was going on and what they were prepared to do about this problem. FedEx reported as delivered but it was not delivered to my address as they claimed. Fingerhut said they would send an affidavit and to either resend the merchandise or credit the account as long as I filled it out and sent it back. I faxed it in after waiting until Jan. 13th, 2009 which is when I received the affidavit in the mail. I called on Jan. 15th and I was told a letter was sent to me with their response. I questioned Melissa as to what the letter said and she replied she didn't know.

I received a phone call from the customer service department telling me I am past due on my bill. I asked her for what bill; I did not order anything. She started explaining to me that I ordered jewelry and that I need to pay for them. I then replied back to her and said I did not order any item, nor have I received any items. She went on to say that I need to call the company and explain to them what happened. I said to her I will not because I did not order any items. She stated she will send my name to the credit agencies of which she did tarnishing my credit for items I did not order nor have I received.

First of all, their customer service voicemail system is designed so that you cannot reach someone without a lot of effort and prompts. The best way is not punch in anything when asked for information. Once getting connected, you are likely to receive an arrogant or rude response. I contacted Fingerhut twice in the past and again today to ask them to remove my name from their phone call solicitation list. I made the mistake of opening an account with them last year. Since then, their phone calls are coming several times a week; they send multiple emails weekly, and my mailbox is filled with catalogs. I had two catalogs delivered in one day, seven in a 10-day period in November.

After cooking an egg in the smallest fry pan, I lifted the pan to remove from stove eye and the handle broke off. So far, I have two handles to break on my cookware set.

Order was suppose to be on sale according to online information, however when I tried to enter the code for the 33% discount it did not work. I would like to knwo why [they] place that incenitive on line it was not true. I was about to called some of my business friends and let them know about sale....I so glad I didn't, because they would feel like I do right now.

i have tried to pay a bill with finger hut sence 03/01/2008. i have tried so many time and when i give finger hut my information the tell me my card has been declineed. but when i go to the bank i have money ther i'm not sure whats going on with ther system but every week they keep adding entrest ion to my account but it still will not not except my payment....i have even called the bank and had them to confrence with them to no avail ....you are proubly wondering why i don't mail it well the item that i got from them i sent it back i just want to be over this if i mail. if i mail this item they well take on anthor service charge....

i had an account with them many years ago, thought it was paid off. I went to a debt consolidation company to help with my credit. They are still taking $77.00 out for Fingerhut. There is no way i owe them anything, but the debt onsolidation company said i owe Fingerhut almost $3,000 I tried to get in touch with Fimgerhut to solve it, but everyone i spoke to at Fingerhut said i don't have an account with them. When i asked why they told the debt consolidation company i owe the that amount. No one can give me any answers. In the meantime i am still paying the debt consolidation company $77.00 a month. I can't get any help