Fingerhut Reviews

Stay Clear of this place, they DO NOT report to all agencies and the customer service is very very bad. The hold times are terrible. Amber, Heather ** in customer service play phone games. Try calling in and ask for a Supervisor, you will never get one. Fingerhut credit did nothing for me and customer is key for me. You will wait on hold all the time and the products are trash. I only did this to rebuild my credit. They wanted everything but a blood sample to open up a very small line of credit. They sell your phone asap, so beware about that. Oh and they re-pull credit, over and over, yep, pulling your score down, they hurt me in the long run and I thought they would help me.

I'm just wondering, after all this time, how people aren't aware of the Fingerhut scams and tricks. I've known since age 8, yes eight, not to get involved with this company. I am 42 now. Stop the madness!

Made payments towards a product that was $170. Never received my purchase. After calling customer service twice they told me to fill out an affidavit stating I had never received my order, once they received it they would refund me. Over a month later and they're still claiming they've never received my affidavit, and are STILL trying to bill me for this item. Customer service could not be quicker to dismiss you and get you off the phone. This website is a complete scam. Never got my money back. STAY AWAY.

I am writing this letter in regards of my order back in October 2013. My payments was paid via auto pay. When I spoke with a young lady regarding this order; she questioned me about past due payment. I explained that this was a deferred payment order. She was suppose to document it in my account; instead it was reported to the credit bureau and pulled my score down by 33 points. Thank you in advance for reviewing my account. This isn't a complaint; it is a concern.

I ordered several items and they were shipped separately. I received some of my items, but one was never received. After dealing with the post office for a solution, I contacted Fingerhut for help. The only thing they could offer was a $5.00 credit towards my next purchase. I'm now without the product and I still have a bill. The representative was very short and quickly ended the call. This my last purchase with Fingerhut.

I ordered an electric heating pad for $50 and told them not to just drop off the package if nobody is home since I do not live in the best area and it's just bad business. It never arrived yet a bill did which I informed them never arrived, they said it was left on my porch unsigned! $50 item sitting on a porch 10 ft from a very busy sidewalk on a large thoroughfare! I repeatedly informed them it never came and finally I said cancel the account after they told me they don't credit after a month! Now my credit report is erroneously sullied in an attempt to blackmail me into paying for nothing! Now I have to pay $100 a month to have my credit repaired!

I had made an online payment arrangement for 53.98 to be pulled on 8/14. Got a call the next day saying my payment was declined. I have direct deposit & it showed my funds were received on 8/13. This is the second time this has happened & I get charged $25 from my bank! They expect me to call back, in fact, they should be calling me! Talking to my bank on Monday & find out when they are pulling! From there may take legal action!

I went from a 530 credit score to a 605 using this company. All products were shipped on time & I've had no problems from them. I pay 10 days in advance before the bill is due and I currently have an $1100 limit. It has been my pleasure to deal with them. My initial credit limit was $200 and was moved up to a $400 limit during holidays. From making all payments on time my limit was increased to $1100. Are there products slightly overpriced? Yes they are but it's nothing to compared to building your credit.

I went to order a laptop from fingerhut.com, I got approved for $500 credit (Really? That low? If I wanted something under $500 I would just pay for it in full). I had just recently moved and was in need of a new laptop. There was an alright laptop at $2999, with monthly payments around $120.75. I figured fine, I'll just pay it off in 2 payments, not a big deal. I go to check out the laptop, I can't do express delivery or any sort of expedited delivery options AT ALL. It's literally not an option. It's going to take over 2 weeks to get it. Alright fine. It sucks but it's not that huge of a deal... But then, I go to the payments. Here's where it gets fun.

Their prices are insane. First off, I have bought several items from them. A $200 bed set fell apart in the wash the first time I washed it! Fingerhut would do NOTHING about it. Then I purchased a $160 surround sound that never worked right. I even had the 1 year plan on it and they refused to help me. They are useless. Their customer service is HORRIBLE! Do not order from them. You will just be throwing your money down the drain!!

I forgot my password and after giving my email address I received an email for process to create a new password. I tried repeatedly to change my password but was unable to successfully do so. It is Sunday and I must wait until Monday to speak with customer service.

I was a Fingerhut customer in excellent standing, having over $3500 credit limit. But kept my balances under $400. On 06-30-2015 I ordered a 10 piece towel set and a sunbeam 2 slice toaster. When I received the order by UPS, it was missing the bath towels and toaster, they sent me multiple kitchen towels. After speaking with several CS supervisors, they tell me it is UPS fault. Called Corporate offices and was told, they would send me a replacement order free of charge with free shipping. That order went to a different address, different city. They wanted me to retrieve this from that city. After 5 days I never received my order. Instead they sent me a $50 discount promo code to be used on my next $200 order. This is supposed to make up for my original order. After numerous calls and emails go unanswered, they close my account.

Disabled products for dad 80 most don't work at all or stopped working. Can't speak with anyone who cares to resolve issues with their products they sell not us. They don't respond in a timely matter. Don't look into what the problem so that you have a better experience with them. Offer no credit for putting senior customers thru all this wasting of time to contact them by email for no real help. I told them we would cancel acct with them. You think they care... What happened to the customer is always right. They think they are to keep your money for stuff that don't work properly. There are many complaints now about them. They need to be held accountable for fraud, selling items they know don't work, yet they still sell them to others.

After more than ten years as a loyal customers, last October I made an order for more than $800.00. When my order came in by UPS I sign for my shipment for 4 or 5 boxes. When I sat in my living room to check my order, I realized there was a item missing. I called within 5 minutes to report my missing item. The representative told me that they would send me an affidavit for me to fill out and after receiving the affidavit they will start an investigation. I did everything they asked me to do. Two weeks later I received a letter stating that there was nothing they could do for me since I had signed for the package.

I order a phone and two portable chargers but have not received them.

I am in good standing with Fingerhut and have no problems with billing or payments. It is the products that I have ordered that I am having a problem with and them not letting me return them. They are sometimes not as they describe them to be. The dutch oven pot I ordered cracked the first time I used it and the door organizer I ordered had so many parts and it would not go together where it fit the door. They would not let me return them. So my warning to all is be very careful what you order, take care to return immediately, and know that the cost of returning is out of your pocket. I will not order again from Fingerhut. I don't like a company who does not work with their customers on returns.

Last October, my Fingerhut account got hacked into. Someone changed my identity. They changed both my address and phone number to out of state.. They stole a $779 Sony DSLR camera from my account. Even though I found out within the week, the camera was already delivered. I brought my case all the way to the FDIC, who requested the file from Web Bank/Fingerhut. According to the Fair Credit Reporting Act, I had the right to that file. And Web Bank said "No" to the FDIC, boldly violating the law. There is a law out there to protect victims.

We have good credit and no late payment history. We opened an account with a 400 limit. We always paid early or paid it off. Within a few months we got an increase to 800. We never had any issues and continued paying as previously stated. We ordered in May of 2014 and continued paying our new bill as agreed. It should be mentioned that we closely monitor our credit reports! All of them! All of a sudden we are getting alerts for late payments. I contacted Fingerhut and they stated their mistake and late fees were removed and credit bureaus would be updated. Well they did half that. They are still reporting us as 6 months late.

They charged me a late fee and then had the nerves to charge me for next month's bill in advance. Because they did not change my due date on their end after I requested it both verbally and written. I was told that two cycles to complete and it had been two cycles. I was told that they had noted the my account back in April but it was not done. I made a payment on 22nd for $50. Leaving me with a balance of $24. They told me that my account was 31 days late when in fact it was not late at all.

They gave me $400 credit. I made an order - gave down payment. Now they have a problem with my account but I CAN'T settle this until Monday morning with the credit department.

A year ago I ordered a tablet from them. I waited 2 weeks for it to come in, and finally it came in. Well, the box was pushed open and an attempt to close it was made. The tablet was no where to be found in the box, just some papers. I talked to the post office and they were no help and suggested talking to support from the company I ordered it from. Well, I call support about this and they were unwilling to do anything to help. Said I was responsible for the tablet that was stolen, and that unless I found it I would still have to pay for it. I told them that I would not pay for a product that I never got because it was stolen in the mail. Well, a year comes around and they are trying to sue me for the tablet I never even got. They operate on a poor business model and no one should ever buy from them! If anything goes wrong, even if it wasn't your fault, they will not care and may even take you to court!

I noticed that my balance wasn't going down but remaining the same after two payments, now three. I was given a credit limit of $500. I missed one, maybe two payments so to make up for it, I agreed to make a $59 payment each month instead of $29 the minimum. All I had used was $388.41 out of my $500. Anyway, the credit dept had me schedule until Dec. 2015 with $59 payments which would have me paying $295.00 more than I owe. I called to speak with someone today and they didn't have my phone number but some else's. I was told that I was being charged interest of 8.00 a month and I also had been charged 26.00 for Feb, Mar, and April. Now mind you, my last payment is next month and I will have paid the 388.41 in full, but according to my balance, I haven't paid anything. "Why is that"?

I bought an all in one hp computer from fingerhut that was suppose to be new. After I got it I've had nothing but problems with it. I finally sent it back after finding out that the computer they sent me was in fact 2 years old. They sent it back to me without doing anything for me. I'm disable person who can't get out and about like everyone else.

I got laid off, set up a payment agreement. They sent the agreement in writing. They have been taking payment but now I get a letter saying they have not received a payment. I called and they said they cancelled the agreement due to it needs to be more money and they sent up the correct amount which I did not agree to. They won't let me speak to a supervisor so I will get an attorney or contact the news. I have a agreement in writing from them that they won't honor. Will never do business or refer them.

I'm new to Fingerhut, so upon reading the fine lines it says shipping and handling is $5.99 but it doesn't say with each purchase. I ordered 2 pairs of shoes, an overpriced bathroom rug and a purse. I was charged $19.99 for sh only received one pair of shoes and on top of that it all was in one box. Clearly states that first time user's receive $50.00 off on items, then it says you can order within your credit limit. Not true either at least not for me. I've been trying to get in contact with someone on the phone and through chat. Haven't got a response from anyone. I'm suggesting that everyone contact BBB and maybe we can get something done because this is just ridiculous. They want they money and I'm sure that all work hard like I do. This is not fair to none of us and the first thing they do is want to ruin your credit. Also know that what they're doing can be detested so that won't happen.

I returned the item and never got credit for it. I did receive an e-mail from an employee stating they received it and to allow a certain number of days before it is credited to my account. I spoke with a "Chat" employee who said they didn't receive it and they will mail me some affidavit stuff I have to fill out.

Their customer service sucks big time. I haven't been able to pay my husband's bill because they could never help me. Always said they needed to speak with him and I'm his WIFE... First time I ever had problems like this with any company. Now his credit is probably going bad because of them so I had to finally argue just to speak with manager... NO ONE EVER SHOP HERE PLEASE.

Well, my experience with together dates way back to the time when I was a young person and my mom ordering many things from them. They were honest and took good care of their customers. But, I started offering things from them over a year ago, a Shark brand iron that were no good. Well paid for that, and ordered some other items. Got to the point of almost paying that out, and then needed a set of curtains for my living room. Got it from Fingerhut. Ever since I've added this new item onto my account, they have been trying to get late charges from me. Sending me bills to this effect.

We ordered two high ticket items on a Thursday evening. My husband updated his address to our new address out of state. When he made the purchase, it defaulted to our old address. He immediately called to correct the error, but the operator said we were not allowed to cancel the order or change the address because it had shipped. My husband became angry and tried UPS. They confirmed it had not shipped. We tried Fingerhut again and got an even nastier person who refused to help. Now we have a treadmill and computer going to a state we don't live in and can't pick it up....

This company is a scam! Yet they are affecting my credit rating. I am doing this & also going to add my name & experience on Yelp & other media sources. I have been trying for 4 months to resolve my problem! I wouldn't send my worst enemy to shop with Fingerhut! My order was shipped to an address that I haven't lived at for 2 years!

Made purchase from Fingerhut. Set up automatic monthly payments using my checking account. For two months payments deducted 4 to 5 days after date arranged. The third month or so payment not deducted company states "bank declined." Bank shows statement where no attempt was made to collect. Company then states the information incorrect. The same account and number, automatic payments set again however, a couple of payments later same problem. Company states automatic payments expired, wrong information or glitch with system.

Every time I call Fingerhut to make an order the customer service is terrible. Anything that I want is always out of stock and they are rushing you to hurry up and complete your order with no assistance or patience. After I pay off my bill I'm done with Fingerhut.

I ordered weedeater 26 inch riding lawn mower from Fingerhut. They wanted me to pay $160 dollars for a company to bring it to my home. After I asked the company to send it back, Fingerhut paid the $160. It arrived box open up, lawnmower dirty. Had to change three tires. Lawnmower starts but will not cut the grass. I called them for return. Now I had to pay for packing and $274 for a company to pick it up and send it back. I will never order from Fingerhut again.

I'm going to have to say in all my 60 years and companies this takes the cake. Since I opened an account with Fingerhut in Nov 2013 I have had no problems. until yesterday. I have handled my account the same way from the beginning. Bill is due between 25 and 28 of each month. From the first one due I made payments between the 1st and the 10th as not to be late by one hour. Well this time in May I made it on the first day of the month. I always get a statement saying it's due this time due on the 27th but already paid. Today I get a phone call the 29. With their spell of this is an attempt to collect a debt. I check my bank account and my Fingerhut account and it has gone thru both. So I call back and she say I'm in default for my payment that was due on the 27th. I said I made that payment on the 1st of May as always. She says your due again on the 27th and now it's late.

I have been a customer with Fingerhut since 2012, I always made my payments on time for 3 years, never late once. On about the 2nd of May 2015, I decided to order some jewelry for my mother and mother in law for mothers day, which was May 10th of this year. I ordered 10k yellow gold, chain and bracelet sets, one for my mother, the other for my mother in law. The order came to over 900 dollars for both sets. Now when I was in the Fingerhut catalog looking in the jewelry section, they have sections that say, gold over sterling silver, or gold plated. The chains and bracelet sets that I ordered specifically say 10k yellow gold.

I ordered a bubble spa for 685.00 on 4/20 delivery was for may 11, needless to say UPS lost the package, and in order to get my credit an investigation would have to be done on both sides - UPS and Fingerhut. Ok 5/11/2015 I ordered a new one - another 685 delivery for 5/21/2015. UPS lost that one too. And must complete another investigation. So now I'm out 1500.00. So I called every dept possible with UPS and Fingerhut to expedite my credit, they are rude, they are clueless how their shipping and tracking works, and most of all they are complete liars!!!

This time last year I bought a grill from Fingerhut. The grill came with no instructions. When I call Fingerhut to see how you can go about getting instructions they couldn't help me. I paid over 700 for this grill. I'm very disappointed.

I had a bad experience. My bill kept getting higher. When I would make my payment each month they would try take more than they were supposed to. They kept adding things on that I never orders. Getting a hold of them to take care of it was a nightmare. They would say it's not their problem call this number then that number said same thing, so I bought 3 pairs of shoes for 1100 dollars just pathetic.

I know I owe a bill but the constant phone calls everyday is annoying. Now someone is calling and hung up. You sent me the bill and I know what I owe. If this keeps up, I will send the ring back. Trust me, when I paid this off I am done ordering from this company. I know I promise to pay but this has to stop.

I have payed them my monthly payments, it may not have been as much as they were wanting but always within a dollar or two and the next payment made up for it the following payment. Well today has just torn it with me I payed these people and they called again 6 times since 9 this morning CDT. I finally lost my patience with them as I told the previous 5 callers they had been payed and to quit calling. The last person pushed it over the edge calling the calls courtesy calls and refusing to listen that her company had already called 5 times previously and that the 6th call is considered harassment. I ask for a supervisor and did not get one as she thought I was too mad - guess what I'm beyond mad at this point!!! She did not seem to understand why I was mad and only wanted more money which they are getting when payment is due again!!! I hope that FingerHut goes out of business!!!

I have always paid every payment on time and they continually increase my credit limit. Some things are priced reasonably while others are way more expensive than in stores. I've had one bad experience with customer service, otherwise every time they were great and accommodating. I have had the flexibility to purchase tons of things from a grill, to an iPad, etc., and pay a low monthly price. They also do cute little promotions from time to time like free shipping, deferring payments, % off, etc. Yes, I understand that their shipping charges can be pretty expensive at times but if you wait for free shipping promotions, you're golden. I find them to be very easy to deal with and convenient. I will continue to purchase from them from time to time when needed.

Even I didn't finish pay my order because there's warning sign for some items out of stock but $88 credit disappeared in my account and my order's all done. I was really upset but I tried to make myself calm down and I started to find their contact number. But it was really hard to find their number in their website. Finally I found the number and (I wish I had not done it). I called to them and unfortunately I've met the hell of an unexpected uncomplimentary customer service!!! I don't understand how they are still in business with such a bad service. They're terrible impostors. Pls stay away from them! I wish these things not happen to you!!!

To be totally fair Fingerhut has given me very little problems. I pay online, I receive what I order sometimes not in the time frame need so never never order anything but standard. It has been my biggest issue with them, I have never gotten it any earlier than standard shipping even when I've paid express fees. I know there are things I pay a little more for but as they say it is what it is. Do keep all original packaging in good condition if you think an issue will arise. It is a return issue with them. Fair warning but all in all they have not in the three to four years given me any major issues. Customer services does have some issues but I work with the public so I have quite a bit of patience and I know how to get my point across one way or other.

FINGERHUT IS A BAD COMPANY. They steal money every time I make a payment. They say they don't get it, I know I pay on time. It seems like my balance is going up. Don't get no credit with them. That is the worst credit place ever.

After putting the nativity set together and putting up all the decorations I noticed that the plug timer did not work properly. The construction of the nativity set was not of good quality. There was paint missing on the nose of Mary (See attachment. How ironic, the photo from website shows exactly what we received) and the light for the donkey was so dim it could not be seen at night. Also, the staff for the Shepherd was missing. I spoke with customer service and was told to use the return label that was included with the shipment. There was only one label. I called Fedex and they picked up the same 3 boxes that was delivered to me.

My husband ordered a TV for surprise for me, after rush delivery, and about 3 weeks, he finally told m. We called Fingerhut, & said it was delivered to same physical address 4 towns over, & we're responsible for retrieving it, & responsible for paying for it. Got the letter from them admitting they're wrong, but expect me to file police report. When they admit their wrong delivery, I may be shot stepping on a stranger's porch demanding my tv, cause fingerhut says I am responsible for retrieving it, and they did send me another, but now says I owe for both! Really, who in their right mind would step on a stranger's front porch, demanding a tv. So now I have been laughed out of local police departments, & have to file report in town they delivered it to! Their mistake and they admit it, but I have to be the one to retrieve it!!???? & still pay for their wrong doing!!!!!!!!!

Products are over priced. Shipping charges are extremely expensive. Refunds takes for ever to be credited into account. Received multiple damaged products. Very low quality of products. Will not recommend.

Boise, Idaho. I got a text message today, April 23, 2015 which requests a payment of $69.99 due 04/24/15. I have never contacted Fingerhut. What is this? It says "Call 1-800-208-2500 to make a payment. Txt FHSTOP to Stop. FHHELP for Help, Msg&DataRatesApply." Who are they and how did they get my phone number?

I paid off my account with Fingerhut. The following month I received a bill for 6.95. I called customer service billing. Was told that it was a mistake that I had actually over paid and I was due that amount back and I would receive a check. The following month after this I received yet another bill for the same amount. Once again I phoned and once again was told the same. The third month I received yet another bill I yet again. I called and at this time I was told that I have home protection and was being billed for this. I then told fingerhut this is a mistake. I did not order no home protection and they needed to give me credit. I was told well it is a third party and I will have to speak to them directly to get credit.

I returned a tablet I had bought. I ordered one for myself and was going to give other as a gift. I did not give as a gift so I returned it. Well it seems that they credited me $0 and when I called to ask about it I was told she saw that I ordered 2 (different orders) so I was charged for 2 (no kidding really) to which I told her one was returned so I should get a credit right? She said it was returned damaged.

I got Fingerhut catalogs repeatedly. It said I had credit so I finally ordered a tablet. I waited to see when the first payment would be taken out of bank account. It never was. I checked with Fingerhut using the account number on the 2 catalogs I got. Phone system said there was no such account. I want to cancel the whole thing but can't reach a human being to speak to. Just hope they don't take out payment when I DON'T know it. I won't have the funds to cover it. I WON'T BE ORDERING FROM THEM EVER. TOO MANY BAD REVIEWS.

26 in. mountain bike--huffy--(granite) - Bought 2 of the above bikes and when trying to ride them, we discovered that they have a dangerous flaw. When turning moderately left or right ,the front tire hits the pedal and caused my wife and I to fall off twice. I took the bikes to a repair shop to possibly have them adjusted and was told that the frame would have to be cut and re-welded @ a cost of $300.00 for both. Now trying to get compensation from Fingerhut and or Huffy w/ no response from either. My advice is… don’t buy… don’t ride.

Paid my balance in full and still today they have it on my credit. I called the company. They said they would contact me 3 weeks ago and nothing.

I ordered a table last year around thanksgiving. The cost was high and I thought the chairs came with it. I received just the table and realized it wasn't worth it. It came with no instructions and I'm sure there was something missing because there was nothing to connect the legs to the table. I returned the item within the time limit but forgot to keep the tracking number on the return receipt. IT IS PITIFUL THAT I HAVE TALKED TO AT LEAST 20 different people about the issue and they cannot help me so I am stuck paying every month for a table that I do not have in my home! The post office said they can't do anything for me because they returned the item and I do not have the return tracking number! Stay away from this company!!! They don't care when you call. They are very incompetent and unprofessional. I learned a lesson and I plan on suing them!

Every complaint and review from everyone on here is so so true. They are a very bad company who don't give a damn about their customers. They just steal your money. They owe me a refund and they are pretty much refusing to give it to me from what I figure. Every time I contact them I get: "It has been processed And you should receive it in 15 days." I say "that's ** lady" cause I know for a fact that it only takes 3 days for it to get into my account because I have had money returned to my account many times and the most that it has ever taken was 2 days. I called the BBB on them and they are going to try and help me. They are rip offs And thieves and I do not understand how they get away with it. Can anyone tell me how they are still in business with such a bad reputation? Cause I don't understand it? I will never ever do business with those rip offs again.

Fingerhut ran a hard credit check that lowered my credit score that cost me getting a loan. I did not accept the card. Don't apply, they run hard credit checks and don't care if it kills your credit!!

Fingerhut's billing system is bad. 3 months now we have been trying to get a bill. 1st month I called and asked them for a statement, and they said I should have got one. The billing dept calls me and says I am late, they charged me a late fee. NOT OUR FAULT. 2nd month we receive a paper bill for $20.99. Ok we sent that month that bill. Today 4-11-15 they say we didn't send a full payment, s/b 23.99 and wanted to take care of the $3... plus a late fee. We bought a feather comforter for $299 (not a good one) and today we still owe $305 and getting worse. NEVER AGAIN WITH THIS FOREIGN COMPANY. We are SSI and need stability. They are not reliable. We owe more now than when we started..

I got the Fingerhut card to help improve my credit score. Each time I look through the catalog I notice the products are almost double any place else. Do a price comparison? It's sad that they would take advantage of people. It looks like they have another unhappy customer.

I continue to receive a deluge of emails from this company. I have never solicited these emails, never purchased anything from them, never have opened an account or a line of credit. There is no unsubscribe option on these emails. I sent an email to customer service with my information and a request to cease the emails. The response I got said they could not do it via email and that I would have to call. I called. The woman on the phone (from a phone center in the Phillippines) was difficult to understand and said she couldn't help me. Not sure what a consumer can do.

I am a first time buyer from Fingerhut and I will say that I will never order anything again. I ordered two pieces of furniture on March 1 this year. One of my items arrived, on time, to the correct address. The second item arrived to some apartment, for whatever reason, not my address. I called once to twice a week to get resolution and finally after calling today (April 2). I am told I need to submit a form to show I did not receive the item. Well, obviously if it was delivered by UPS to an address not on my account, wouldn't that be proof enough I didn't receive the item? UPS even sent me a print out of the address.

I ordered several items over the holidays. Fingerhut shipped 5 of one certain item, when I requested 1. They said that if I returned the items, they would remove them from my acct. They refused to remove them. I refused to pay for them. They have now served me with a civil lawsuit. Is this legal?!

Have been trying to talk to a human to correct improper payment posting and why my 159.00 item shows a balance of over 200.00 when I have never missed a payment. These people know you must be desperate to apply. I totally regret this move. Please do not do this. One other thing to look at is what the item will cost you if make the minimum payment on time. Outrageous.

I never really seemed to have a problem with Fingerhut until recently. I get these Customer Service agents that don't seem to understand or they don't care about how I feel or what I want completely and today it got worse. I told the agent I was trying to look something up and then I came back to message her and she was gone, she disconnected me. Why didn't she just tell me she had a time limit or something? Then, I asked another agent a question and he never answered me. So, if it doesn't get better soon I won't be spending any more money over there.

I had my first payment due Feb.13. I paid it early Jan. and then in Feb., I paid March payment. I called Fingerhut and told them this. I was told yes it was fine but not to pay early any more. So now my April payment coming up due was fixin to go ahead and pay, and I get a notice of a $14.90 late fee because I didn't pay March Payment. So I am very very angry. The Bank doesn't penalize me for making my car payment early. How stupid is this. They kept saying it came off your balance bull it did with you charging me a $14.90 late fee. So Please, People I would not ever ever use them again.

I am very angry with the way your company does business. I started out being late with no fault of my own. You don't know when you are supposed to pay the bill. They keep calling and I keep telling them I need a statement so I know my payment so I can pay with my budget I set up. Right away they want to take it out of your checking account. Well I'll not have that. I tell them when I get my SS check. They don't listen. Then you get these people with broken English and you can't understand them. I have decided to close the account and in time I plan to pay them off. Thank you.

I am writing about Fingerhut. I have a account with them. My bill is due on the 15th of each month. Last month I made a mistake and was $2.88 short on my bill. I pay every month on the 2nd or 3rd of each month. They been calling me everyday sent the March 15,2015. I got the bill two days ago. They charge me $44.44 for my mistake. So why are they still calling me. They know I pay my bill the first week of each month. Today is March 27, 2015 they call me five times in one day. Please help me because they say they will call me until they get pay. Do I really have to get that call everyday until I pay them on the 2nd or 3rd.

Please help. I am a disabled citizen with severe medical issues for which I have a physician I see every month. I made a mistake of shopping from Fingerhut and I saw activities on my account that were unauthorized and puzzling. Tried to get an answer - impossible. I returned all items via UPS and other remains two items I rejected as the regular postman delivered to my door and I have proof that I don't have their items and they have told me that yes they have them back. However, they keep calling me destroying my peace, driving me to call my Dr which I have done, and simply they don't understand anything I tell them as if I am speaking an unknown language.

I purchased a pair of Reebok Sneakers. I wore them twice. They didn't fit properly. I couldn't stand in them. I notified Fingerhut and was told to return them. I received the proper paperwork. Unfortunately, I threw out the original box and returned them in a different box. I received an email saying you received them. I called 4 or 5 times, but I couldn't understand the people on the phone. I found them rude and like "puppets", reading from a sheet. I never received credit for a bad item you shipped. The sneakers were from Reebok. This is an aggravating experience and very unbusinesslike on your part. Unless you resolve this, I will never purchase another item from Fingerhut. I will also pass my experience on to 10-12 people who buy from you. I trust you will do the right thing. I await your reply.

Posted double payment from credit card. Happened March 11… requested refund. “Sir, 3-5 business days”. March 24… “Sir, in processing if you don't get credit applied by end of business day today call and we will rectify”. Called March 25. “Sir, 3-5 business days”. Uhhh NO! Can I have corporate number… “Sir, unfortunately we do not have that number”. Why did I not see that coming. Can I speak to supervisor, "let me put you on hold. Sir, supervisor says we will resubmit and it will be 3-5 business days”... ARE YOU KIDDING ME??? Can't have access to anyone other than broken English, computer screen reciters, farmed out customer service company located in a garage in an alley somewhere in New Jersey!!!

Fingerhut claims that it did not get a payment when it clearly said on the bill it did - that they claim the payment did not go thru and that they did not contacted me to let me know about the problem with my account. The company I have been with since 2009 is the worst customer service and they don't care about the customers that are unorganized and will not admit when they screw up and will not care about what the customer wants. (FYI) Don't ever do business with Fingerhut. They will Blame you in every way that can for payment problems, whether they put in the wrong numbers that don't care that still will say "That is not our problem. You still need to make the payment."

I ordered a turntable/stereo for Christmas. It didn't work so I asked to return it. That was on December 27, now it's March 24th and I have asked 5 times for a return label. I never received any label. I have sent them 5 emails. No label no payment!!!

Be Advised! Never Ever do business with this company!!! I have never purchased one item from this company and I never will but they called me everyday for almost two years. Verizon does not allow toll free numbers to be blocked. Fingerhut claimed a person at my number owed them money. I had had the phone number for almost 4 years before the calls started. No one would listen at Fingerhut, no one would help at Fingerhut, they don't care. They must get paid on the number of calls they make. The calls would not stop until I kept calling the Attorney General's office. It took the better part of two years to get the calls to stop.

I orders two rings, a medal detector and a memory foam mattress from Fingerhut and was told that my monthly payments for everything was going to be 29 dollars a month until every thing was paid off. Then I started to receive phone calls from Fingerhut demanding that I had to pay more on my account than I did. I was told that I had to pay 46 dollars a month.

By far, one of the worst experience i'lI ever had to deal with. Requested help returning a box spring for more than a month. I will double billed for asking for a replacement item. After box spring was picked up, I called Fingerhut Customer Service to find out the status of delivery for new box spring and was told I would be billed for a new one. I then asked for a supervisor to see if that would help the issue and was told I would be contacted in 24 hours.

I placed an order on December 19 for a Leap Frog for my daughter for Christmas or her birthday which was 1/10/15. They had a promotion going on if you ordered before midnight it would be free shipping so I was game. I was a new customer trying to build my credit so I knew Fingerhut had been around for years and I thought it would work out fine.

Fingerhut is the worse company ever. I have never had such as bad experience. I suggest that anyone interested in dealing with this company, please look somewhere else. I was approve for 230.00 credit. I was told that I had to put a 30.00 deposit down for shipping and handling. I placed an order and didn't like the rings. I returned the items but wanted to place another order. They had never updated my account so that I can place another order. I then decided that I will use another email address and pay for another item in full. I wanted it ship to another address and it decided that it will ship it to my billing address. When I call customer service to correct the problem she informed me that the order had to be cancel but she can't guaranteed that it will go through. If the items were to be ship out that I can refuse it. Why would like refuse it once it arrive? Just plain ridiculous!!!!!!!!

The Customer service is terrible. I called 4 times to get help removing the credit account off of my credit. They helped a little bit but they did not fully complete my request. They told me to submit an affidavit (the account opening was the result of identity theft). The affidavit is the record of me saying I had identity theft. I mailed it back, and they ignored it. I called and then after this they told me they could not take it off my credit. I went to the credit card company and submitted a fraud alert on all my reports. So I knew I was doing the right thing. The lady on the phone called it a civil matter. That was rude. Inconsiderate. Do not buy with them. I am not the first 1-star review.

When I started out with Fingerhut everything was great, my credit even improved and my limit got larger. Then I received a catalog in I believe in September 2014, that said 'No payments till January'. I was happy about that and so far had a great experience that I called and made a phone order for a few tablets and a few other things. I then verified with the person on the phone my order and catalog number and made sure everything was covered so I wouldn't pay 'til January and he said yes and I proceeded with the order. Shortly after I received a bill saying that I already had a payment due in October so I called Fingerhut and explained I didn't have payments 'til January. They said we see it here but we don't why it wasn't applied and they said don't worry, they would fix it.

Item was returned a month after receiving it in the mail. Accidentally fell off the counter and the face cracked into tiny cracks. I just wanted it replace or repair under the extended warranty that I thought I purchased when I order the iPod. I received a letter explaining something about item was returned after the home trial period was over and that they look at the age and condition of what I returned.

My mother has a learning disability. She has no knowledge of how credit works. She now has a $800 bill with Fingerhut and they will not allow me to set up an account to pay it off.

Purchased a monitor - did not work day one. Asked for return label under 30 days warranty. Was given run around until 30 days warranty and was sent an email how to ship the item instead of return label. You will always speak to someone overseas who can't understand or they will pretend they don't understand you. Bad business. Be aware. Very unprofessional.

I did business with Finger Hut years and years ago. Their prices were in range. You made payments every month. It was great! Suddenly, something very wrong happened to Finger Hut. This happened last year. I ordered a 3-drawer chest for $130 to keep extra linens in. Finger Hut STOLE $170.00 out of my checking account -- remember, it was only $130.00. It was now paid off.

I just started using fingerhut to order items I need. Lots of problems just to place my order. But we will skip that for now. I received my first order in January which I tried to order and get by x-mas. Those problems I referred to earlier. My invoice said my first payment was 2/13/2015. I sent in that payment in Jan. (for Feb. Payment) then, since I had a little money I sent in a payment in Feb. (March payment). I get an e-mail saying I needed to pay March bill now or be charged a late fee. I called their totally worthless customer service dept. who informed me that my payment for March was added to my Feb. payment. When asked why, I get this lengthy explanation about billing cycles, cut off date for payment, and a bunch of other crap, nobody would know unless they worked there.

I recorded a call from the collection on 2/21/ stating I was behind on my Feb payment. On 2/14, I made 2 payments of $34.99, one on my acct and husband acct from two different banking account and/confirm ** they were not able to find. I fax my bank info to show proof this payment cleared my acct to **, Attn: Billing. The next weekend I went online and it showed I still owed. I called them back on 02/28/15 to see if they rec'd my fax and they said I still owed this payment. She also said I can dispute the payment that was in question. I asked to speak to a supervisor and she gave me fax # **.

Ordered a Sony blu ray player, paid 129.00 thru fingerhut, looked elsewhere it was 59.00. Why do they double the price? The bad thing about it I checked after the order was already shipped so now I can't do anything about it. Do not use this company- they charge too much money.

I was billed over $100 plus late fees and finance charges for two items I returned. Items were not as described. Every time I call 800-208-2500 I get transferred to agents who do not speak clear English and they cannot help me! They are not in the United States and are outsourced by Fingerhut. It's impossible to get through to a Supervisor. I've called 5 times. Very upset customer. I am not able to speak to someone who can actually help me.

I have never purchased 1 thing from this company, yet they have harassed me for at least 2 years now. I did research and found out there is another woman with my name in my state. The time before last when they called I told them the last 4 of my social to prove it was not me, along with address and everything. I don't know how they got my cell phone number, but nothing I say will make them stop calling me! Last time I told them I was filing a complaint and it did not stop. This time I was so angry I cussed at him. Only once, but this is not my style. I'm about to see if the FCC will allow me to file a complaint as well. Thank you for providing this service!

Placed an order, received it. It did not work, sent it back with return label provided. They did not receive it for 2 months, not my fault. Got 5 to 8 phone calls daily from foreign country who spoke no English. Finally get email saying received but still get daily calls wanting $. I have been loyal customer for years but will never ever order from Fingerhut again due to the harassment I endured over this matter. They had a tracking # from the return label but never tracked it, instead some non-American would incessantly call and demand payment. Again Fingerhut has lost me and my entire family and friends as loyal customers. I strongly recommend every AMERICAN CITIZEN to ban Fingerhut.

I purchased a Optimus space heater from Fingerhut and it caught on fire. I called Fingerhut - they told me that I would have to get in touch with manufacturer. They had no warranty on the heater. The manufacturer wanted me to send heater to them. Wanted me to pay for shipping it to them which totaled 38.00. So I thought it was too much to send it back. They wouldn't even pay for shipping and handling. Please don't ever purchase a Optimus space heater from Fingerhut cause if something happens that won't stand behind their products. Do know I'm stuck paying for a heater that I can't use cause it caught in fire. Could have burn my house up.

Was mailed a used and defected product at xmas time. My box was delivered open and literally fallen out of the box... pic was sent to news.The product was Fedex back properly to the Fingerhut that does things correctly and the damaged and obviously used product was returned. Even the free gift was used because the earring was bent and out of it's place. I then still was being contacted by the crooks working for fingerhut that they are not aware of to pay for the returned damage product anyway.

I e-mailed and asked them to give me the tracking number, since it says "label created". The answer I got was basically that major shipping companies sometimes use other companies to help ship. Still no tracking number. If there's a label created, then there should be a tracking number, especially if they tell me what date I'm supposedly going to get it.

I placed an order on Feb 3 then found out it was out of stock so I cancelled it and changed my order to new one. They cancelled it for no reason then I placed the third order. It was cancelled too. They called me Friday and said my refund be back on my card.

Okay, I ordered a coat and a pair of boots from your company. I paid a 30 dollar deposit. THAT WAS TWO WEEKS AGO. However, I have not received any notification about my items and there is no order information even though I made the purchases online. I called your customer service hotline, and was told that because you guys tried to reach me on the phone and could not, my order was CANCELLED. If this was not INFURIATING enough, when I tried to place the order manually over the phone, the items were no longer available in my size! When I attempted to get a refund, they told me it would take up to 15 business days. I am appalled at the way this whole system works. I want my money back and I will never recommend that anyone do business with this company. It is way too much hassle, I would rather pay full price for my items at with another company. It may be expensive but at least it's more CONVENIENT!

I went onsite just to search/review possible item(s) of interest. However, before i can even search, I am almost demanded to complete a survey that #1: don't have interest in completing, #2: can't see if/what is available to me until I can search, which the system won't allow me to do until a complete a survey as a new customer, which I am not and now don't have any intention of doing. Bet you lose a lot of would be customers with this interruption and/or demand. CAN'T BUY IF YOU CAN'T VIEW AND/OR REVIEW FIRST. You are putting the cart before the horse, so to speak. How can you complete a survey if you have not yet had an experience.

I ordered a cell phone around 12/2014 and called back to cancel 10 minutes after I placed online order and was informed they couldn't find my order it was too soon and informed me to call back after 3 hrs. I called back to cancel exactly three hrs later to cancel when I was informed I couldn't cancel because my order already shipped and to refuse package when delivered. I did and it was shipped back to me! I then scheduled a UPS pickup with notations not to deliver again and notified Fingerhut who stated it would take 10 days to credit back. I have proof of delivery and they state they haven't received!!!! Now collection agency calling to collect.

Purchased a Troy-Bilt Blower in November 2014 with EXTENDED warranty. Took it in January for problem to recommended service agent, along with the WARRANTY, was told warranty extended or not, would not cover repair. Called Fingerhut, was told to return blower, and a replacement would be sent. Today, 2-12-15, I called to find out status, was told by a moron in a foreign country that I COULD NOT RETURN IT FOR CREDIT BECAUSE IT WAS USED!! THAT'S WHY THE EXTENDED WARRANTY WHICH WAS NOT WORTH THE PAPER IT WAS WRITTEN ON.

I ordered material from Fingerhut for Christmas. I used my new address for shipping and billing. Package was sent to old address. Individual at my old address tried to return it to Fingerhut and it kept being redelivered to her address. She finally opened the package and got the billing address, placed it on the package which came to my new address. However I had to pay $9.00 for the package when it arrived. The item didn't fit and I returned it but learned I had to pay $8.00 to send it back. I received a bill shortly after that for $46(ish). I knew the item returned had not gotten to them yet.

Fingerhut opened an account under my name without my authorization or request. Fingerhut is reporting the account as "discharged under bankruptcy". I filed bankruptcy, but never included them on the list of creditors since I never had an account with them. The account was never used to buy anything per Fingerhut. I have provide proof that they were not listed on the bankruptcy papers, yet they refuse to correct. I don't know why they are being jerks about it, they lost no money. They refuse to show me proof that I requested an account to be opened and proof they got notified by the bankruptcy court that they were listed, probably because they can't possible have any proof. They need to be held accountable for FCRA violations.

I ordered a Ring with an engraving for my boyfriend for Christmas. They got the engraving wrong and I was upset because I wanted to give the ring to my boyfriend for Christmas. So I called customer service and they told me I could return it and get a new one but I would not get the ring in time for Christmas. I told Rep that I needed it for Christmas. The Rep then told me to order another Ring so I would have it for Christmas and send the other ring back and they will credit my account. Then I ordered another ring and sent the other one back.

On February 7th I received a package from Fingerhut that I never ordered with no return slip to return it. On the 27th of January I called to move the pay date of my payment and then I receive a package on the 7th of February with an invoice dated January 27th. I just called to change my pay date and I don't think she even did that, but I received a cookie press for $68.98 that I did not order with no return label or directions on how to send it back. I want this returned and refunded immediately. I've ordered a lot from Fingerhut and I get this kind of treatment. I hope this is resolved as soon as possible.

I got the card in May with a $400+ in credit. I bought 1 bed set. Paid it monthly. Didn't use the card till Dec. But it only had $100 in credit. I found that out after I paid $100 over the account. But in Jan. I still got a bill for 15$. In Feb. I really wanted these boots. So I tried it again. Jan + Feb $15 ended up being $46. But I couldn't order on the day I make a payment??? (Crazy). The next day I called to order and I only had $103??? THIS COMPANY IS A SCAM. I CANCELLED THE ACCOUNT.

FingerHut did not verify or authenticate before issuing credit. Web Bank checked credit on 03/19/2014 based on information provided by FingerHut, which included an incorrect middle name, address, etc. The address given was a LOT, in another state (I've had the same address over 6 years- I own). The creditor failed to verify or authenticate identity upon issuing credit and ignored all red flags. FINGERHUT HAS REFUSED TO CLOSE THE ACCOUNT OR CORRECT MY CREDIT REPORT. I reported the account as fraud before it was past due and only at a $250-300 balance.

When I first called Fingerhut to establish an account, I spoke to a person who didn't speak English well. Was told that to do this I had to make a $30.00 payment. I asked how much credit I would be able to get and was told she could not tell me anything until I made a payment. I said NO! I called back and spoke with another foreign agent who said basically the same thing. I then spoke with a real customer service agent who straightened things out. I haven't had too many problems, but I found out the interest rate is 24.9%. The state maximum is 18%, for Massachusetts. How can they charge so much? I also called with a question on a weekend, found out customer service is was not open. So I went online. Get this; if you want to chat online with customer service It costs $5.00...? I will never order from this company again, too much money!

My down payment was 30$. Scheduled it to be debited on 1/15/15. Got money early and called to switch payment to 1/13/15 & make sure I would only be charged once. Got charged twice and have been fighting for refund for 11 days.

I ordered a night vision monocular, it wasn't the same as advertised. I returned the item with tracking, a month later my account is in collections because they haven't found my return. I keep getting the run around from Fingerhut.

I started with Fingerhut FlexPay at $230 with a $30 upfront payment. That was over 2 years ago. I have always made payments early or on time. But, for some reason I still cannot get a limit over the $230. I am still getting Letters to join the FlexPay credit. Someone please tell me why? Is there really a way to get an increase for my credit?

I got a catalog saying I have $700 credit limit so I wait by Christmas item to place a order. And when I did, the laptop was not like I wanted so I returned it in 3 days of receiving it and asked for a exchange in return.. While I was waiting in my exchange I got 1 e-mail saying they received the return and it's in warehouse and being processed. 2nd e-mail 2 weeks later saying it was done being processed and now they are doing my exchange order. So I waited.

My credit line started at $125. Well within 2 years, it was increased to $1,200. Last Fall, they gave me a credit line of $2,200 contingent on my maxing out my credit to this amount by the end of this past December. I didn't buy any more merchandise. For several months, I didn't see any difference in my monthly balance, it remained the same right to the penny, even though I always paid more than the minimum payment. Too much of a coincidence. I called customer service and they assured me that everything was in order. I've never been late with a payment. My balance is presently $165 that will be paid in full within a couple of weeks. Thanks to them, they may have improved my credit score. However, I believe that my payments were not properly applied for several months. Wonder if any one else has had the same experience.

I overpaid this acct by $422.58. I have emailed, phoned, sent letter by standard mail, and tried everything to get a refund. I owe no money on this acct. I am still waiting, I have not received any correspondence from them at all to date. If I owed them money, they would be constantly on line or phoning me or whatever it took to collect their money. I will follow the same routine in collecting my money if necessary.

This company is the worse! They just don't care and they act like they are giving away free items! Listening to my daughter cause she wanted a coat from there. One in which she couldn't locate in the store. I have an attorney already! It gets deeper!!

I recently purchased 2 watches from Fingerhut and after 2 weeks, sent them back because they were not what I wanted. I kept the original packing and the watches were in excellent condition when I returned them. I understand that I needed to pay for return shipping which was $7.95 each that was fine. I disputed the $13.99 they tried charging me when the products were purchased because I used the free shipping codes for both of them. I called them several times and after almost getting done settling with them, I got hung up on 3 separate times.

I placed an order 12/16/2014 - promised by Christmas. The delivery date kept being pushed back so I canceled order. I was told would have a refund in 2-4 days back on my debit card. Instead it has been a month of calling customer service to be treated awful and hung up on. Then 1/12/15 I get a bill in the mail of merchandise that was financed - I'm a canceled order I never received nor my refund. When I call I am put on hold over 20 mins then call disconnects. This has happened numerous times and I am getting nowhere. Therefore I have filed a complaint with bbb and will be contacting an attorney over this bogus bill that I have never received anything for. From a canceled order. Do yourself a favor and NEVER EVER do business with this company!

My experience w/ Fingerhut has been horrible. First, the customer service rep had such a strong Asian accent I could hardly understand her. She kept repeating the same, "I'm sorry mon but..." I ordered a feather bed and put $30 down. It did not arrive as scheduled so I phoned the company to inquire as to WHY? I got the same Asian female with her, "I'm sorry mon" limited English. My order had been cancelled but yet, I was not informed by phone or mail. I ordered boots since the feather bed was not available. They were due today. I called and the "I'm sorry mon" female answered. She had no reason why my order had never been shipped. I spoke to a lead agent named Sally. She has no accent but she said, I'm sorry ma'am and repeated the same word for word as the previous rep.

I ordered a Samsung Galaxy 3 and was charged 300 dollars a phone that isn't even sold in stores. Before I realized that, I ordered another one that I needed asap because I dropped a business phone in the toilet and I was told I'd receive it in 8 to 9 days. Now after 2 weeks of waiting, I called and somehow my order was cancelled. What??

I open an account with Fingerhut, although my items arrived when they said they would which was fine. My first payment was due on the 5th of the month. I made arrangement with them that I don't get my retirement till the 3rd. I had 144 dollars to spend on my acct. I sent a payment in on the 5th, so they say they never got it, so they took it out of what I had left to spend. When you talk to them they don't listen, you can hardly understand what they are saying. They need to get someone who can speak clearly. I let them know to put what had left to spend, and to put it toward my bill. Something need to be done about those people. Please keep your money in your pockets and not buy from those Crooks!

I am writing this to inform you of how the personnel at Fingerhut treated me following an order I placed for a DVD player for my son for Christmas. The order was placed on December 16th and I was told that I would receive it before Christmas. I emailed your company to inquire where it was on the 22nd. I received a response that it would be shipped 10 days after my payment clears!! My payment cleared on December 18th. I called the customer service number and after a very long wait, got to speak to someone who informed me that my payment had not been received and until it was, there was nothing he could do. I told him I was looking at my bank statement and it had cleared. After going back and forth for 5 minutes, he finally asked me to hold and he would see what he could do to get it to me by Christmas Eve. Approximately 5 minutes later, the line went dead!! He had hung up on me!! Even if that was an accident, he would have my number and should have called me back!!

My roommate deals with this horrific company, a second chance overpriced retailer, and glad that I do not. He is presently out of town on business, and I guess is late with a payment or something, but there is nothing anyone can do until he returns. However, that does not stop these non-English speaking fools. They call and call and call 4-5 times a day, looking for him. Being honest and telling them the truth falls on deaf and stupid ears. They hear the fact he is out of town but don't listen.

I placed an order on December 21 and I knew it would not be here on time so I cut out pictures of the things I got my grandkids. They are little so I wanted them to know I did not forget them. Fingerhut told me my stuff would start coming on Dec 31, nothing came, I did not get no mail or nothing. I called and they said my application was "pending" and asked for me to send a piece of mail with my name on it then I called and they said my credit was denied, so that was nice, what do I tell everyone? We are having a sad Christmas cause my son passed 5 months ago so they just put the cherry on our cake. The catalog that was sent in my NAME SAID PRE-APPROVED so what did that mean. MERRY CHRISTMAS FINGERHUT, THANK YOU for breaking our hearts again. Yes I am mad and I usually do not say much about nothing but I feel like I let my kids and grandkids down.

On Dec 5th I made a purchase using Fingerhut's Fresh Start Program. I had to make a down payment of $30 before they could send my items. I did so the very moment I logged out of their website using my bill pay through my bank. An email from my bank came in on the 9th of December saying that the transaction between them and Fingerhut was complete. I waited a day to check the status on the order and have not seen any changes other than a message stating I would need to make my down payment before the items could ship, but when I check my account history with Fingerhut it shows that they did get the payment on the 9th and that I show a $30 credit. I call Fingerhut and ask why if the monies were received they haven't yet shipped or processed my order. The person's answer was, it takes 7 to 10 business days for payments to process before they send out any items.

This has been my experience with finger hut. I ordered an item from them on 12/12/2014. I was sent a message my order would be here on 12/22/2014. Monday gets here - no order. They send me a message - my order will be here on Tuesday 12/23/2014. Tuesday gets here - no order. They send me a message - my order will be here on Friday 01/02/2015, still waiting, never again! Just to compare, I ordered a package same size and weight from Amazon on Friday 12/19/2014, it was here 12/22/2014 - Free Shipping.

I have had Fingerhut for about a year. I got approved for $230 with a $30 down payment. I purchased something and I have always paid a week early. This month I was 3 days late on my payment and I was told that after I pay it off, I will have to start all over! Just 3 days late and they cut me off! But they weren't complaining when I paid early. I called customer service and they were rude!

They took money from my account without permission and I can never get any representative from Fingerhut to contact me. I having to file a formal complaint and possibly sue them.

Fingerhut said I have $230.00 in credit so I used the order form that come with the Fingerhut Fresh Start catalog and the postage self address envelope. The envelope address is Fingerhut P.O. Box 800 Saint Cloud, MN 56372-9801. I mailed a money order in the amount of $30.00, the date on the money order is 11/10/2014. As of this day Fingerhut say they do not have my money order. I mailed the money order on 11/12/2014. Fingerhut has taken my and I have no order from them. So on 12/22/2014 placed another order but over the phone but I do not have anything, no money order, no product.

I ordered through the catalog form some items for my family's Christmas the first week of December. About 7 days later a foreign sounding woman who identified herself as Sierra said to get approved for credit I would need to fax a copy of a utility bill to her which I did. I receive a letter in the mail on the 19th of December that I was approved for credit. I called then to find out when my order would be delivered, upon doing this after much run around with their switchboard a foreign sounding man who identified himself as Juan said he did see any order that was placed under my name or account number that was given to me per the credit approval letter had assigned me. This f2f does not make any sense. If there was no order why did your representative ask me to fax a utility bill? He said he could not explain this. I am still waiting for his supervisor to contact me as I requested. It’s December 28 and my order was not delivered in time for Christmas as originally promised.

FH shipped my order to wrong address. I was between them and USPS being told twice by FH that they'd made the contact with USPS to re-route my pkg which sat at USPS facility. USPS denied ever hearing from FH about it. USPS would not allow me to pick it up because my driver's license address didn't match the incorrect address on the pkg. FH customer service reps gave conflicting info. I'd spend many minutes trying to get this straightened out only to be disconnected. I had purchased a gift card from FH but decided against using it, based on my awful experience. FH said the gift card was not returnable!

I ordered a watch for my boyfriend for Christmas December 7th. The customer service lady told me it would take 10 days for my item to ship. I paid my $30 down payment with my debit. 10 days later I called to see if my item was being shipped. They told me my payment didn't go through & the lady who took my order put that I would be sending in a money order (which I never said nor planned on) so in that 10 days I was never informed of anything. We redid my down payment & told me it ship in two days.

Bought Lil Rider motorcycles for grandchildren's christmas. Parts missing so unable to put together. Can't get customer service to send part. Children can't play with toys. Very disappointed. Will NOT buy from finger hut again.

I am very upset with Fingerhut right now. I ordered on 12/21 for the "Guaranteed Christmas Delivery" so I could make sure to receive the order by Christmas and waited all day for 2 Christmas gifts to arrive. Spoke to someone on Fingerhut Chat Help and was told they had until 11:59pm to get the delivery here. It's 12:48am and I now have no gifts for 2 children who will be here in the morning. I am just outraged that they can say it's "Guaranteed Christmas Delivery" and then not get them to you. I understand that UPS is very busy but they shouldn't guarantee holiday delivery. They did say they will credit my account for the extra $20 I paid for express shipping but it doesn't help the fact that it was promised to be here by Christmas.

I am a disabled stroke victim, completely paralyzed on my right side. My family as much as they could be is supportive. I went through shopping for relatives and decided to get the gifts through the Fingerhut catalog. I never received an acknowledgement of the purchases (I could not understand the customer service representative's English accent or anything), that's when I decided or correspondence and said I would call back the next day. THEN the next day, to my discouragement I could not understand the language because the accent was so deep I still did not understand what they were saying. To make a long story short, I called 5 times and was told I had completed my order and of course kept calling back because of my orders still had not came. It's the holidays! I am someone who is paralyzed and disabled, and I thought Fingerhut catalog would help since I can't get to a store.

I ordered my daughter a set of bras. They were supposed to be delivered on December18, 2014. I have the apps for UPS and USPS so when I called the USPS, they said they never received the actual package, that UPS only sent the notification that it will be sent there. So I called UPS and they said they sent it, so basically my package is lost. I called Fingerhut to complain and the customer service representative basically accused me of lying. I have been a customer of Fingerhut for years and this has never happened before so I'm angry. She said her name is Roxy. LOL, I know that is a lie. So basically, they don't care that I ordered something and have not received it, but we are not really interested. I will never shop with Fingerhut again.

I ordered $200 worth of toys and gifts for Christmas. Every item I ordered specifically stated "order today and get it in time for Christmas". Today is December 23rd and every single item is still entered as "label created". Not shipped. They even cancelled an item. I spoke with someone at customer service yesterday and she told me that delivery dates are estimated. She also said that the cancelled item is out of stock. Apparently they continue taking orders on items without being sure they actually have the item in their inventory.

I ordered a Motorcycle jacket for my boyfriend. I had a 180 credit with them. I used 132.98 of it. When I checked out instead of using my fingerhut credit they used my debit amount and drew the whole amount from my card. I called and waited on hold 2x as I was hung up on the first time. I was told I had to cancel first order and make a second. I tried that then they told me I couldn't use the same card to pay for the 30 dollar down payment yet they used that card to purchase the first order. Then I decided I would just cancel the whole order and get my money back. Then I was informed it would take 7-10 days in order for them to send my 132.98 back to my card. IT ONLY TOOK THEM 30 SECONDS TO TAKE IT OUT. I would not use this company and all I want is my money back!!

I have order from Fingerhut for over 20 years. When I first started off. One month ago, I placed an order worth over $500 dollars. I was extremely unsatisfied. They sent mismatched bedding, some items were a size small where the other were a larger size. Some of the parts were missing. When I called and spoke with a seller. As I explained to her about the order, she got very rude with me, which was without cause. My wife went to the computer and checked Fingerhut's rating, and it shown that (this year) they only received one and one-half star rating. I will never order do business with Fingerhut again.

Credit Karma suggested I open an account with Fingerhut to rebuild my credit. I did so and made my first purchase. I purchased a 16g Ipad Mini for $389.00. I told my fiance who promptly told me that Apple sells the same item for $249. I contacted Fingerhut and requested a price match or return. First they told me I could not return the item at all. Then they told me they would not price match. Finally after I told them I would report them, they told me I could return it but they would not guarantee me a refund. DO NOT BUY FROM THEM!

I ordered a Keurig brewing system that cost $229.00 on December 4, 2014. I also got the service agreement. I was told my order would be delivered on Friday December 12th... I tracked my order, abs was stated that it was delivered on Tuesday the 9th @ 7:18!!! Total lies!!!!!! I was in my yard putting up lights and Christmas decorations for 4 hours and no UPS truck ever came!!! Very disappointed and will not be ordering EVER again. Called them and the foreign lady said she would send legal documents to investigate!! LIES!!!!!

This company has gotten awful. Customer Service doesn't know their job! Policy rules are stupid because it should apply to everyone! I ordered two items and I had to return because I knew it would be too small for a xmas gift. It had on the return label: "You can do a speedy exchange and get a new item before returning the old one." So I return one item and realized the second item would need to be returned too. I had no problem reordering the coat I purchased so after I call to do the same with some sweat pants they told me, "They have to get the item back first!" I spoke to several reps, they kept transferring me stating no manager was available, talk to customer service on the chat and phone, both saying the same thing.

Was left on hold, disconnected on 3 occasions, told they were so busy and that website was down, argued with, ridiculed and told to "listen" all while my credit was approved and my back ordered item order was canceled, none to which I was ever notified. Wow I guess it is a horrible time to be a new customer.

I ordered a product with express shipping. This fool say they shipped this item but the tracking info says it is still there. They don’t respond to my emails or anything. They charge you $30 for express and it is still sitting there. What kind of scam is this place? It’s been over 2 weeks.

I ordered a compressor, a hose and a ring from Fingerhut on 11/20/14 for my husband for Christmas. Well the ring and hose were delivered to me with no problem. The air compressor wasn't because they messed up and put my billing address as my shipping address. Long story short the shipping company will not deliver due to Fingerhut’s error and now my air compressor is being shipped back to Fingerhut then back to me and needless to say it WON’T arrive in time for my husband for Christmas. They have stupid policies. The item is at the warehouse 30 miles away and I was even denied the opportunity to go and pick it up myself. To top it off they charged me for 2 air compressors and said I need to contact the shipper and have them send it back to Fingerhut otherwise I will be charged an extra 400$ for a compressor I have never received. Why am I assed out and stuck with all their errors?? This will be the last time dealing with Fingerhut once it's all paid off.

I opened a account with them, paid it off within 3 payment. I guess they got mad so they closed my account. Told me I had reapply all over again. I called them, they said it was a mistake. In turn, sent me another card. When I went to use it, they said it was no good. I will never do business with them or tell anyone else to do business with them.

We started out with the 200 credit limit, and was doing good. I made my payments the day I get paid, the 3rd, and also made 114.00 extra payment the 29th of november. I got an email saying to use my available credit of 150.00, my limit was 600. I placed an order, it was denied, and 2 days later, many hours of calls, a mean tempered woman cindy said we would get a letter she didn't know why either. We started for a credit score anyway and appreciate doing that, but I will never place another order, and when paid off, will never refer anyone to use them for any reason. This is how they thanked me for being a good and loyal customer. The order came to 119.96 shipping and all, but had no order number, soon as we ordered it it said contact cust. service. Now it says we are over our limit. This is the first company I have heard of that will take away from you for doing right by them.

I had called in regarding my account being charged a different monthly amount from the previous month. The customer service person informed me to just pay the amount I had paid, I did. He never informed that I would be charged any late fee of any kind. He just said "pay the previous amount." That information given me has cost me more fees and cost me. I spoke to 5 different reps and none would resolve this problem.

I placed an online order early Black Friday. I used a 10% promo code instead of Fingerhut’s Black Friday 30% off promo code. I called back, 7 hours later, to apply the 30% off promo code. They told me I couldn't do that so I cancelled my whole order which totaled over $900. They told me that my order has been cancelled. Well, Fingerhut does not cancel your order (I placed the order 7 hours ago and with the technology that we have today, Fingerhut is unable to stop that item being shipped to your house). Totally unbelievable. I could even stop something that I am shipping out from the UPS store within minutes. Needless to say, part of our order was 2 area rugs... which I thought was cancelled. Nope, they shipped it to my house. My son opened them thinking they were the two we decided to order from Ginnys, after all of our problems with Fingerhut and now it is going to cost us a fortune to send back these opened area rugs I cancelled to begin with.

Yes got email back in June of this year telling me I'm banned and my account was closed and they put balance at zero. That means I owe them nothing. But now they trying to greenage on this. As for the ban. I could care less. They only sell over priced garbage.

Me and my husband have ordered with you 2 seasons now. This season I had available credit but the system we were told was down. We called back were told our order was completed. We called back because the man did not seem to know much. Called back and was told the order was not made. We made the order and right when we were almost done we were hung up on. We called back and your center was closed. Someone wanted to go home. I called another company and had my order complete in 5 minutes. We will never use your company again. Very angry. We spent days on the phone with your company for nothing.

I had ordered a Garmin GPS. The price was like $269 on 10/12/2014. I ordered one more on 10/27/2014 and that price was $149. They charged me the same price as the first one!!!! I called them 4 or 5 times before the bill came out and they said that it was credited the difference to the account but was not.

Fingerhut does not value their customers. I have been a customer for over 3 years in good standing and I have never received a credit increase. Fingerhut is very slick. They give temporary credit increase then tell customers they have to make purchases (for example temporary increase of $600) that total the temporary increase in order for it to become permanent. I wrote them a letter via email about this issue and got a response saying that they are not giving out any permanent increase at this time, Lol. This does not make any sense!! And for that reason I stopped placing orders with them for quite some time now. Its clear Fingerhut does not value their customers or they think that all their customers are idiots and will not see what they are really doing.

I got approved for $250 credit with the propose of $30 down payment. I ordered the items 10/5/2014. I waited 2 to 3 weeks. I never received my items I ordered. When I logged on to my account to check to see what was going on with my items, it said my account was closed. I called and emailed to get help with this issue and they will not help. All they will do is give me a $30 credit. Now they are sending me statements for the amount due and I never got my stuff and my account was closed. So they are still trying to charge me. This company was asking for all kinds of personal info like drivers license, bank statements, insurance info, ETC. I have filed a complaint with the BBB. I want my $30 I paid back and I want my account closed.

I started an Fingerhut account a year ago. I have perfect credit - 700+ and I always pay on time. I called and asked if they price match which she said no. I asked how come the IPAD mini 16GB sells for $239.99 and other places and they want $369.99 and she said APPLE has it that way. I told her I have perfect credit and I won't pay their overpriced items. Now I ordered the Xbox One and Kinect and I used the code BF30 which is for the 30% off for black Friday. First the discount came off then the Xbox one code goes away but the Kinect I get the discount. Now I don't know what game they're playing. But if they want my business they need to fix this. I will cancel my order too. Since having an account my limits have increased a lot. I don't need Fingerhut. Fingerhut does take advantage of people and people like me who have EXCELLENT credit won't STAND for it. They need to fix the problem.

I asked to have my gifts sent to the addresses where they we meant for. And the service person said I couldn't do that because I was a first time buyer. I asked to speak to his supervisor, he left me on hold for at least 8 mins. Then came back to say his manager, he was in a meeting and couldn't come to the phone to answer my questions. I, in return said tear up my information and would not be dealing with fingerhut again, being You One manager does not have the time to speak to me.