Fingerhut Reviews

BEWARE!!!!! On Nov 19, 2014 I placed this order with Fingerhut. Here is what happened on my order. I called Fingerhut and ordered a computer via phone for 329.99. I also gave them a promotion code NC676 that was for an order of 200.00 or more and get 50.00 off. This promo code is good until Dec 5, 2012. I only got 20.00 off for the promo code and not 50.00. I also requested that it be shipped express so I paid 10.00 more to have it expressed . Now it's 11/23/2014 and this Computer is still setting somewhere in a warehouse and has NOT even been picked up by UPS.

I placed 4 orders with this company and opened an account with them. I did not receive 2 of the orders. I called in to report them & was told they would send me forms in the mail that I needed to fill out and send back. I never received the forms. I contacted them again & was told there were no notes saying that I ever called in reporting missing items & they would not help me & would continue billing me for items I did not receive. The employee's name that I spoke to was Seth. They refuse to even speak to me any further regarding the situation and he stated that he does not have a supervisor that could even help me. He told me that it was my fault the employee that I spoke to did not do their job correctly.

I have never ever applied for a Fingerhut card. I get calls saying my account is delinquent but cannot get anyone to give me any information. I have never had a Fingerhut account. I was told that I should run a credit report on myself to see if it shows up that I am delinquent on a Fingerhut account. I don't see why I should have to do that when I never had an account.

Tried to order products using Fingerhuts Fresh Start credit, you cannot use promo codes or discounts. The product plus tax, shipping and handling totalled $5.98 more than my account allowed, they also wanted a $30 down payment, which was fine. But I had no option to add the $5.98 to my $30 down payment. It was either pay in full or remove items from my cart. Well it was only one item. But if they accepted the promo code of $20 off ANY ORDER OF $100 or more my order would have went through. But when I entered it, a pop up came up that stated, fresh start orders are not eligible for promo codes. Also it was a jacket that I was ordering, so I put in the code for zipup...that was for free shipping on ALL OUTWEAR... IT SAID IT WASN'T ELIGIBLE... I do believe a jacket is outer wear. Fingerhut is a rip off that takes advantage of people who are already struggling.

I received an email advertising Ray Ban sunglasses. I actually thought it was the RayBan website. I placed an order, but at no time did it tell me I had to set up an account with Fingerhut first. I ordered, I gave my Visa # and I was given an Order Confirmation # which consisted of 4 digits. I then realized that this was not in fact RayBan and I started to read how you have to have a Fingerhut account. Thinking maybe my order didn't go through, I tried to contact Customer Service only to find out that you can't actually talk to anyone until you provide your last 4 digits of your social security #. I don't know about in the U.S. but here in Canada that is considered a privacy issue and no retailer is allowed to ask for that info unless I'm applying for credit which I am not.

Bella single cup coffee maker - I ordered 2 of them. I received my order 3 days early. We could not be happier with them. They are great. They make great gifts. I would recommend them to anyone. And I have a 2 yr warranty. I love mine. Thanks Fingers. I give it a 10 rating.

I bought a pair of Dan Post sidewinder Boots from Fingerhut. I seen the same boots on Dan Post Website for 75.00 dollars less. Since Fingerhut is the middle man, they are considerably very high on reselling the Manufacturer's merchandise. I know they Help people rebuild their credit but unfortunately they are very very overpriced and are ripping Consumers off. If you can try and buy straight from the manufacturer, you will get treated fair. Fingerhut is ripping their Customers off plus they charge for shipping when you buy merchandise. Even Amazon wouldn't do that unless it was an order less than 50.00 or so Dollars. If you're trying to get credit try, Amazon - they treat you right. Fingerhut is not a good way to waste your money. Go online and order from the Manufacturer.

First off where the problems start is that my First Start Account or however they word it was started and once I place my order, I notice I made a mistake. The mistake I made was using my home address for the billing which is still at my parents' home because I have roommates. I called to correct the information and was told they couldn't change my billing; they both had to be the same. I informed them that my bank would not authorized the payment if the billing was incorrect. How they were able to do it, I have no idea, but they are scam artist. I paid for my watch and I'm still being told I owe the starting price. Then I would like to know why it take over a week to ship a watch. Then the shipping method is ridiculous. From UPS to USPS and my item has been sitting in the same city with me for three days.

I have been a Fingerhut customer for the past year in good standing. I ordered a NFL watch for my grandson but Fingerhut notified me order was backed-order so I called and cancelled the order over the phone. My balance at the time was zero. Next month received another e-mail, "Your order has been shipped". Fingerhut shipped it anyway. Called again and was told to refuse the order, my grandson lives in a different state ugh!! They have the worst customer service ever and their products are a no star. I actually contacted them to file a formal complaint, we'll see if I get a return call.

I ordered a recliner on the 11/03 and it was delivered to me on 11/04 in Columbus, Ohio. I feel I have received somebody else's return. I am 5'6". The foot rest catches me under the calves. The foot rest is hard to put back. You need legs of steel. The only way you can get it back is to push it against the wall and push the foot rest in. This is a recliner for a CHILD, should not be sold in adult section. Now that I've unpacked it it's impossible to repack so I'm stuck with dolls furniture. Think twice before I order FURNITURE from FINGERHUT AGAIN. Delivery 1 day. It was a reject from somebody close by.

I purchased a Life Pro heater 2 years ago from another dealer - works great. So I ordered one from Fingerhut. It is the same as my original. When it came I plugged it in, set the temperature and it ran. When it came up the set point, the unit shut off without going through the fan cool down. Made another attempt same problem. Sent it back. Replacement was received 11/5. I started this one up and the fan when it reaches its set point continues to run. I let it run for over an hour then unplugged it and boxed it up for return. I am starting to think they are selling rejects. All I want is a product the works. One last chance.

I also ordered something from Fingerhut that ended up being defective. As I was in the process of attempting to work it out with them, they turned my account over to collections. They were not willing to stand behind their product. Now I am stuck with a defective Futon that does not work. It is very cheaply made. I am still trying to work it out with the collection agency as I am disputing it on my credit report. Consumers beware!

Ordered $120 featherbed. Had to pay over $60 in shipping and handling fees.

Someone hacked into my account, changed the email, phone number and address so I would not even see the bill, and ordered a $750 camera -- $800 if you take into account the shipping and tax. I noticed I did not get a bill so I went online to look at account and was locked out due to these changes. I called them, filled out police complaint. Now waiting for legal papers. I do not know the people in SC who got this camera. By reverse white pages, they seem well off and 6 people live at this house. According to tracking, a woman met the UPS carrier.

I had a long experience with ordering from Fingerhut, and most of my earlier orders were positive, but on 9-9-2014 I ordered a SM24 MEN'S YUKON TRAIL ELECTRIC BIKE, and they sent me a SF24 WOMEN'S ELECTRIC BIKE, so I proceeded to call the company and arrange to return the bike after waiting for a return label to be sent and for shipping truck to pick it up for return. Then on 9-29-2014 I tried to reorder the SM24 MEN'S BIKE and once again they send a SF24 WOMEN'S BIKE, so I never accepted delivery because I saw their mistake when the delivery man brought it.

I took over my daughter's account, paying her bills from her S.S.I and S.S. payments, for which I am payee. Fingerhut charged late fees on every statement. Since I was sending the payments (over minimum payments due) by the third of each month, I thought it's through the payment date off. So I sent two payments in October. One on the 3rd and one on the 15th. I then realized that the payment I had made on the third of September was just credited. Neither of October payments had been credited. This means they are a month behind in crediting these payments. They can keep charging late fees when they post payments late. Out of a $50.00 payment two dollar went towards the amount owed. A real nice way of making a big profit on sales. I have written a letter to Fingerhut to address this problem. Seems I am not alone in this tactic from Fingerhut. I will give them to the next billing cycle to straighten this out.

Invoice date for this tablet was 1/30/2014. Yes, I ordered it on their payment plan. Soon after I ordered a sheet set also. I sent back the tablet with their return label that was with the tablet. I was getting the same bill and they hadn't removed the tablet so I called. They said send the Post office receipt with the tracking number, etc. I did. It was dated 2/13/14. They still charged me so I called and sent everything they asked for as they said they hadn't received it but the Post Office and I knew it was sitting in a Parcel Return Service at DC Dist. of Columbia because of the "Prepaid Mailpiece Acceptance" recorded on the receipt.

I ordered a vacuum cleaner from fingerhut and due to unforeseen circumstances had to return it. I returned it in the trial period. Now they are harassing me saying I have payments and past due payments and adding finance charges every month. I returned a new never used item in the trial period. I DON'T FEEL THAT I OWE THEM ANYTHING. DON'T ORDER FROM FINGERHUT.

They call 20 times a day even after 9 pm. I tell them to who they are looking isn't here anymore. They wont stop. They are driving me crazy!!

I would give 0 stars if it were possible. I ordered a microwave from them last night and get a confirmation with the wrong shipping address. I call them right after to change the address and get told they can't do that! WHY WOULDN'T YOU BE ABLE TO CHANGE THAT!? So I then told the woman (who can barely speak English and has no soul) to cancel my order. She tells me that she will cancel the order and hangs up the phone. SOOO... this morning I wake up to a shipping confirmation!!!! WTF. Good thing it's being shipped to my parents and not an old address or I would be really flipping out. So moral of the story is, don't shop at Fingerhut, EVER.

Never use this site ever. They trap you into having to pay for an item and order to close your account. User BEWARE.

Battery in zeki 10.1 inch tablet was defective, wouldn't hold a charge for longer than 2 minutes so I called the manufacturer and got instruction to return the tablet for warranty which I did to the letter sent parcel post. 1 week went by - never heard a word, called last Friday and was told they had received the tablet but no proof of purchase which was a lie because it was included in the package with the tablet - said at that point they needed three days to look for the original receipt. Called this morning and they still refuse to send replacement, they received the tablet on August 8th and still insist I didn't enclose payment receipt and refuse to replace the defective tablet. This morning I called Fingerhut to help resolve this, asked them to fax copy of invoice to zeki or dpi. Was told they couldn't do that so I told Fingerhut I would not pay for a defective tablet I don't have and that I would pay balance of products I did get but not for that tablet and then they can close my acct. Life is to short, won't ever buy products from zeki or dpi again and won't buy from Fingerhut again either. No one wants to stand behind their products anymore and I guess Fingerhut is large enough to blow off their customers. Recommend you stay clear of these companies. I would rate both as thieves.

What happened is this, I was paying my payments early IS WHAT THEY SAID and they was charging me late payment fees of $34.99 because they said I paid too soon. WTH I have never heard of such crap... When you call they are so dang rude. If you ask to talk to a supervisor they hang up on you. I thought it was the law that they have to let you talk to one if you ask. I am so not done with these people. When my bill is paid in full I will drop them like a hot potato and so is all my family. HOW ARE THEY GETTING AWAY WITH ALL THE CRAP THEY DO TO PEOPLE?????

I ordered a sewing machine on Oct 3, 2014. At that time, I also paid the required $30 fee. I NEVER got my order. I called and spoke to 4 different people, all of whom hung up on me. I requested to speak to a supervisor, no supervisor available?? I requested my money back, was told it would take 30-45 days for a refund by check... Wtf??

In September I was offered a credit line increase from Fingerhut. Having been a loyal shopper and having no negative experiences before, I decided to go ahead and order some early Christmas presents for my family. My order consisted of an iPad mini, a folio case, a wii-u, Mario kart 8 and a wii-u controller. The total was well over a thousand dollars which allowed us to have deferred payments until January. Perfect to let us pay off the rest of the bill before new payments started. Most of the order shipped immediately. I had the iPad, wii-u, folio case, and game within two weeks. The controller showed on my order as "cancelled". So I called Fingerhut and explained my situation.

I keep on receiving an email (this is on a DAILY basis) from Fingerhut with reference to my "CREDIT ACCOUNT". I thus eventually decided to check out WHO these people are as I have NEVER heard of them nor bought anything from them. Do they perhaps have drones sending out emails trying to "catch" a fish on the line?

In Jan 2014 we purchased a ASUS Memo Tablet. After 60 days it started acting up and not working properly. On my end I kept forgetting to send it back in, but when I finally did I packed it up correctly and asked for a credit, to be fixed or some type of proper way of handling of this product that did not work anymore. The department was not willing to work with me in any way. Their reply was we offer no Returns, exchanges of any kind after 30 days. This renders any electronics device useless, and wish I never bought and I WILL NEVER buy anything from FINGERHUT again!

Back in March 2014 I ordered the "My Pantry Microwave Cart". It was on back order & I finally received in May. When I opened the box (which was mangled), I saw the left side panel had a huge crack straight across as well as a chunk of wood missing. It is now 5 months later & Fingerhut still hasn't resolved my issue. I have this thing sitting on my living room floor b/c the height is 77" & I have nowhere to put it. All I am asking for is a replacement piece! I'm not even looking to return the entire thing. It has gotten so bad that I've had to get an attorney involved. And God forbid you should be past due on your payment. They constantly call until they get you on the phone. Most recently the credit dept refused to transfer me to customer service until I made a payment. If that's not bad enough you are usually speaking to a person with broken English who interrupts you. AVOID DEALING WITH FINGERHUT AT ALL COSTS IF POSSIBLE.

Since 10/01/14 I have received 273 emails from Fingerhut Ally, Fingerhut Friends and Finger Affiliate. Today is 10/15/14. That's 273 emails I never requested at a rate of 18 emails per day. Why are companies like this in business? Why do they engage with affiliate marketers and why don't they enforce?

I, nor my husband do not order anything from Fingerhut, nor do we have an account with them. So you can imagine our surprise when we open our bank statement and find $30.00 being taken out of our account for a payment to Fingerhut. We immediately called our bank and reported fraud. I googled Fingerhut and got a customer service number which we immediately called. After a frustrating ten minutes, we finally spoke to a person whom we could barely understand. We stated our problem, got the runaround, spoke to a supervisor, again the runaround, then finally demanded to speak to the fraud department. FINALLY someone that was a native English speaker took our information and turned it over to an analyst. I am expecting a call tomorrow from the fraud department. I am waiting to see how this all plays out. I have an issue with people answering the phones that don't have the common sense to direct the call to the appropriate dept. Account supervisors that argue with you and tell you what they CAN'T do for you, instead of directing you to the appropriate dept.

I ordered a bathroom cabinet from Fingerhut. After ordering, I found it much cheaper with free shipping on Amazon. I contacted Fingerhut about canceling my order and they said they would try, however, if I received it just return to sender. I did receive it and did exactly what they asked. I returned to sender. Never opened the box. I made no changes just returned. Now a month later they are still charging me for it saying they never received it. How could they not receive it with their own shipping label affixed? This is just a way to cheat someone. They have told me they have no way of controlling the shipments.

My daughter and I recently ordered a gift for my grandson. The address they have on file is incorrect but because it is a new account the gentleman who took the order said he could not change the address but did not tell us what we needed to do. On calling back we were told we had to call customer service which we did 4 times. They took the correct address information but said they could not change the address until security questions were answered and they would have security call us. We never received a call.

These representatives called me twice today - 1:20pm and 3:31pm.. they should check the customer's payment information first. I made a payment of $69.98 on Friday 10/10/14.. They need to be more informative about the customer's account before calling too many times.. I rate this communication with this company "POOR".

I purchased a Pro-Form exercise bike AND warranty. The bike I received was indeed a Pro-form bike. However, the console was totally different than the one shown in the advertisement. The one I received does NOT have a backlit screen, has different options & a different configuration than stated. Additionally, the bike does NOT operate properly. First gear feels like third or fourth gear. This issue makes the 10 preset programs unusable!

I have never shown any interest in Fingerhut, but in the last week started receiving dozens of emails a day from them. "Unsubscribing" immediately has so far not slowed the flood - obviously repetition of identical messages (maybe 3 different ones in all) indicates an issue that needs to be addressed. The company website offers no opportunity to report this infuriating assault and petty waste of my time.

It's bad enough to have your identity stolen, but to have to deal with these guys on top of it is terrible. Be prepared to be disconnected several times & pencil in an hour to deal with it. They make you jump through hoops and then won't even adjust your minimum payment due. And who sends a $1500 computer to an address not listed on my account and DOES NOT REQUEST A SIGNATURE?? Buy beware!

I opened an account with Fingerhut, purchased an item, and then brought the account to zero. This summer 2014 I received a bill form a collection agency, asking me to pay about $1,400 to Fingerhut for a Samsung Galaxy that was shipped to Texas. I called Fingerhut and told them that I never placed that order and that I don't know anyone who lives on that address in Texas, since I live in California. They asked me to complete an affidavit and they would conduct an investigation. I assumed the investigation would be thorough and they would find out who actually placed the order and demand that person to pay. Instead, Fingerhut sent me a second letter saying: "In our investigation, we found out that the item was shipped to that address in... (in Texas) and you have to pay the bill." What kind of investigation is that? That fact was already a given! They recommended me in that letter to file a Police Report and send them a copy if I want to continue disputing the case, and I will. However, I will also ask my family who have an account with Fingerhut, to close the accounts ASAP. Somehow, Fingerhut not only double the prices of every item they sell, but they DO NOT protect their customers as every serious company ought to. SHAME ON YOU FINGERHUT!

They closed my account without my permission stating I asked them to. Poor customer, corporate never responds to voicemail.

I ordered one floor lamp and one wood tower cabinet. Out of the box, the tower cabinet pieces came broken, the floor lamp had missing pieces as well. It's sad because they were expensive and the quality of the products are so poor.

I signed up for credit, approved right away. Placed an order 2 hrs later, got email saying security answers had been changed. If I didn't do this to call 800 # try to get into my acct zip. Called the 800#, went thru 2 customer reps, 1 tech person. Finally gave up before I said something really nasty. If Fingerhut is getting all these complaints I read, why are they not doing something to correct this. I know they have been around for a long time but goodness why do they not do something.

On June 3, 2014, I placed an online order and was told I would receive it within 2 weeks. I repeatedly contacted them to inquire about the status but they kept telling me to wait! Then I checked the shipping details and it shows the items I ordered was shipped to Camden, Arkansas! I immediately contacted Fingerhut, so they sent me a "legal document" (which is what the guy at customer service called it), "Affidavit of Non-Receipt of Merchandise" which they dated July 22, 2014. I sent it back dated July 29, 2014 because they said I had 15 days to do it. I even checked off that I wanted my account credited.

I ordered a ring set from Fingerhut. Was completely dissatisfied with it and called them. They said, "No problem. We will e-mail you a prepaid postage so you can send it back at no expense to you." They did. No big deal. The problem was, one month later I received a phone call saying I owed $44.00. They said that I still had to pay for them to send it to me. They also owed late fees and interest. I told them I NEVER received a bill either by mail or e-mail. They basically said it's my fault because they mailed one. So I said, "OK, I mailed the payment so it's not my problem." They said, "No, it doesn't work that way."

I wanted to make a positive comment regarding FINGERHUT! Because of this company I have been able to rebuild my credit and I enjoy being able to buy different items and as long as I make my payments on time my reward is to be reported to the credit bureau as on time payments and thanks to FINGERHUT my credit score is improving! This 1 company actually cares about their customer! THANK YOU AGAIN FINGERHUT! :)

I called Fingerhut almost two weeks ago. Paid my thirty dollars and placed an order. No delivery, so I called and they said they do not take electronic payment and cancelled order. I'm scared now because they have my card #. I already had identity theft.

I placed an order for a five quart artisan kitchenaid mixer empire red. When I received my order the mixer was not empire red and it looked used. I returned it the following day and asked that my acct be credited. FingerHut sent me a letter stating what I returned was not their product so therefore I would not be credited. I have no mixer and I owe fingerHut 500.00. I don't know what to do.

I HAD a $500 credit limit with fingerhut. Made my payments on time and tried to make a $100 purchase which was far from my limit, but got a message saying order could not be placed because my credit line is under review. I called the credit department. Could not tell me why or what my credit amount is now and they do credit reviews SEVERAL times a year. I didn't know I could be given credit and have it taken away especially since my account is in such good standing.

My Husband wanted to order some cookware from them. We got it in a timely manner BUT when my Husband went to cook with them everything stuck. I told him maybe cause they was new, so every time he went to fry an egg or bacon they stuck. He was so mad he called and they was rude about it. They didn't even offer any credit or replace them with something else or anything. So I don't know why my Husband wanted to order something else but he wanted a pressure washer and he thought he would get a jack and some jack stands cause it was a set. Well it took forever before the stuff came and when it did the pressure washer was broke so my husband called and complained and they just gave him a $75.00 credit on an over $500.00 order.

This company should be shut down extremely rude and they overcharged my account. I wanted to pay them off to get rid of them so I was quoted a figure and paid on the phone so I thought that was the end of it. I was sent another bill so I contacted them and was told the account was still open with a balance I was pissed so I paid that so they would not call me. Fingerhut is a Ripoff. I advise anyone not to establish credit with this company.

After I ordered one of their products and found out they were going to ship it to an old address, I tried to change the shipping address. They said I could not change it, this right after I ordered. They said it would take 24 to 48 hours before I could change it. They shipped it anyway. I tried to stop it but was told by UPS that I had to talk to the shipper first. Anyway it’s going to the old address. I have no Idea what’s going to happen. I’m not going to pay for something I don't have.

I placed an order for 2 items on 06/11/2014. I was given the runaround on 1 of my items. I was initially told that I would receive my order by 06/26/2014. I received my second ordered item on 06/20/2014; however, I did not receive the first item I ordered. On 06/27/2014, I contacted Customer Service regarding this issue and was told I could expect the item to be shipped on 07/26/2014. So I patiently waited. Unfortunately on 07/27/2014, I contacted them to be told I would receive the item on 08/06/2014.

I purchased a product in November of 2012. I was automatically signed up for something to protect my account - WITHOUT my consent - they continue to add a fee of 13.00 $$$$ to my account once a month. After I have called and complained to customer service several times they said I had to wait 10 days and they would send me something in the mail after they investigate my account. Well on the 11th day I heard nothing back from them so I called customer service again and they refunded my account for 1 fee of 13.00 $$$. WTF. I am a divorced middle-aged woman that has to work very hard for every penny. I cannot afford all these extra charges but they add to your bill. FINGERHUT needs to be SHUT DOWN. DO NOT DEAL WITH THIS COMPANY AND their products are junk.

NutriBullet - I bought one recently only to watch a Consumer Reports news story telling people not to buy them because the blade breaks apart and ends up in your drink and Fingerhut still sells them. I returned mine and got a refund but why keep selling an item that could kill you?

When I first signed up with FINGERHUT, my address was my mother's house. I then moved out of there into my own apartment, but never changed the address because I do not trust where I live at. They steal packages (I live in a very bad neighbourhood). I called FINGERHUT today, because I made my second order. My very first order was 2/2014. I would maKe payments 2 times a month to pay it off. Well I paid it off last month in June 2014. So I wanted to make another order. Well when I hit submit, I noticed that they had my apartment address on there to ship my order to. I do not know how they got that address because I never told them.

Customer Representatives Shantel, Colette and others.. LIED and ARGUED with me since March re Billing. I've closed the account due to their unprofessional and unethical behaviors. STAY AWAY from this company. They are FRAUDS!

I began doing business in Feb 2014. I had to start with a fresh start account which required me to put a $30 down payment for my order. I ordered a Xbox One Controller from them. I noticed it was $10 more than the retail value which sucks. The shipping was also kinda pricey which cost me another $10. So the product came within a week in a half. Then the first bill statement came in so I paid it off in one billing cycle. Then a month later I got a email stating "Congrats you graduated to a resolving account." They also gave a me a $100 increase on my limit. Then I placed another order again and paid it off in two months they increased me to $1000 limit. I love doing business with them because they give a shot to increase my credit score.

I suddenly began receiving multiple emails daily from Fingerhut. I went to their site to unsubscribe. Since unsubscribing, I began receiving 10-12 spam mails per hour! Let's advise the public never to shop via Fingerhut.

I recently tried making a payment to Fingerhut electronically through my checking account. They messed up on their end and tried taking it out of my savings account twice, which incurred 2 fees on my end. My checking account has the money and the savings account has none. The first time I contacted customer service they were quite friendly and acknowledged that indeed, I checked the checking account bubble and not the savings account bubble on the electronic form. They said I would be refunded the fee amount as soon as I faxed them a copy of my bank account showing the fees that incurred as a result of their error.

I ordered a Kuerig coffee maker in May 2014. I also pre-paid the 30.00 advanced payment for the fresh start. First problem...they send my first bill but it says I owe 200 + which is the whole balance. I called Finger hut who tells me it's a mistake and their payment system sent out statements requesting full amounts. She claim a lot of people was experiencing this and not to worry. She told me to only pay 16.99 which was my monthly payment. She told me to disregard the statement asking for the complete balance. I paid the 16.99 online. The following week I'm getting phone calls from a collection agency telling me my account was late and they were trying to collect a debt! I told the rep that was incorrect and there was no way I was late since I just ordered the item in May and prepaid 30.00 and just made my first payment!!

I started a account with Fingerhut first week June 2014. I needed a $30.00 deposit of which I entered my Checking account information. I received a e-mail stating, "Your check has cleared. We are shipping out your order." Fast-forward July 10th. I call, "Hey where's my order?" They stated, "Your order's on hold. You haven't updated your telephone information???" So I give them again my number that happens to be the same and I asked for a supervisor. So I thought for my inconvenience could I possibly have my order expedited? The supervisor apologized that she couldn't, but would waive all additional fees and would be sure to watch my order ship out and it shouldn't be more than 5-6 days. I was still angry, but ok.

I have account with Fingerhut. They take out of my bank account my monthly payments. Back in May 20, 2014, they took out 2 payments. I called them to inform them that they took too much money. I was told I had to show proof. Meanwhile they have that in the system because that's how I found out. Customer service rep who was so rude, said I had to wait till they take it out and for me to call back. So I'm here trying to explain that it has been taken out. Now she said, "Let me put you on hold." It took at least 25 mins before she got back to me just to tell me she will have a supervisor call me. I said no, I needed help now.

I have had my account with Fingerhut for several years and never missed a payment. Recently I had to miss two payments in a row due to financial difficulties and medical bills. I called Fingerhut in June 2014 to arrange a payment plan for hardship which sounded great. Well, it was too good to be true. They agreed to lower my payments to $75.00 for 9 months and reduce the APR and waive late fees. The first payment came out last month, June 2014. But the APR stayed the same and I was charged a late fee. And the phone calls didn't stop saying I had to pay the total past due. I received letters in writing from them confirming the payment plan and then THREE DAYS LATER received a letter from them stating they were sorry the payment plan did not work out for me and my account would go back into collections (it never left collections).

This is the second time you haven't taken out my money and really getting tired of you not doing your job. The lady time was unacceptable. Either you fix it or you lose a whole family of customer. I had one of the rudest ladies as a representative I've ever seen. It's not my responsibility. That's your job. I don't get paid for it. Do please fix it or I'm sending my stuff back. I'm very disappointed in you. Call me. We can discuss it.

I reviewed my fingerhut bill and my wife's (deceased) and my account, and realized we are being and have been charged $37.00 a month each for paying our payments too early. I called Fingerhut customer service and was told several times that because they generate their bills on the 2nd of the month, we are being charged late fees because I pay all of my bills on the 1st. I advised this person that I have NEVER heard of being charged a late fee for paying too early. Could not get satisfaction. We have been charged a total of $888.00 in late charges since January this year. Is this even legal?

I have been a loyal customer with fingerhut for about three years now. I attempted to make a payment online and it was down; could not make a pymt. I was two days late. What gets me is that I have never missed a pymt. But you charge your valuable customers a huge late fee for such a short while. I am very discourage with this methods of them charging such high fees that are unacceptable for long time customers. Cannot wait to pay them off!!!!!! What if your pay date falls on the weekend, will there be a late fee because it take a couple of days to process?

I have been a Fingerhut cardholder for about a year now. I haven't had any horrible issues with them. However, I did order a full-sized bedding set and the comforter was of poor quality. I washed it and it seemed like all of the filling had clumped up, it was of thin material. So I won't be buying bedding from them. Also if you have a credit report discrepancy with this company, you seriously need to read about the FDCPA (fair debt credit reporting act). If you think you have been dealt with in a unjust, wrong manner, you can get this company fined. I am not a lawyer, nor am I giving legal advice. This is just what I know to be true. If in fact this company is proved to be in the wrong.

I ordered a pot set from Fingerhut August of 2013 and now the whole set has fallen apart and has rusted in my food that I have cooked. I told them that and they said that it might be my fault smh. Plus got a bed set for my grandmother and it fell apart when she opened it. They said the same thing about that so I stopped paying them. They have brought my credit down. I always had good credit. I hate Fingerhut. Now my grandparents say they cheated my great grandparents before they died - their jewelry was fake.

I have been called by different people from Fingerhut at 8:00 am. I have made payment arrangements yet they insist on asking on when I will make payments?!? The people that work Customer Service are hard to understand. I have to explain things to the operators as if I'm talking to a child. I get passed from operator to operator and no one has a clue what the first operator said. Every response is email Fingerhut to ask your question!! Why can't the operators answer the questions!? These so called operators have as much training as a monkey working in the green grocer. Every question is followed by Ok? As if they are searching for the correct answers. Hire Americans!!!! Not outsource the work to some third world county where they ride camels to work or ride on top of trains and leap off at their stop!

I have been a customer of Fingerhut for a long time and have never been late with my payments. But today I went to make an online payment and it showed my due date was the day before. So I called Fingerhut and spoke to a lady who I could hardly understand. But I was told my payment was late because it should have been mailed according to due date on my statement which was 6-25 -14. So just because I made my payment online and it was one day late which I was not aware of now they say I will have a $35.00 late payment fee because my payment wasn't mailed. This is just a scam to get a late payment fee and when I pay off my balance I will deal with Fingerhut again.

I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.

Over the last two months, I have made online payments to Fingerhut. Nothing changed on my bank account. Since late April, my last three payment attempts have been reversed. No emails from Fingerhut explaining problem.

I was a customer of Fingerhut back in the early 80s. I never had a problem, but recently I've been getting calls and catalogs. I was about to make an order until I read the reviews. I will not be making any orders! I have been scammed before. Thanks for the reviews!! You saved me from another heartache!

I bought a Magic Chef microwave oven in Fingerhut for $149.00 at the beginning of May 2014. After paying a required $30.00 dollars to open the credit account with Fingerhut, they shipped the microwave oven to my address. They also sent me a letter detailing a payment schedule of 16 payments of $13.99. I scheduled the payments through their website to be deducted from my checking account for the amount of $20.00 ($6.00 dollars more than accorded) on the 10 of June and for the month of July (my payments were scheduled for the 13th of each month).

Last year I noticed I was being charged for Safeline on my account. I only noticed that when my boyfriend's name appeared on my account even though it's mine and I make the payments. I called and asked them what Safeline was and they told me. I told them I never signed up for that as it is for if you become disabled (which I already am) so it would be no use for me. The lady I spoke to at the time said she would cancel the Safeline and correct the name. It happened again I called last month and told them again why am I being charged for this and why is the boyfriend's name on my account. He said he would correct it and give me a refund. (oh wow I got refunded the money they took for one month) I should of been refunded since Jan 2011 when they started taking it and I didn't know it was being charged to me.

My wife opened an account to buy me a tablet in Dec 2013... After purchase, we expected a small payment... All was well for a few months until I noticed online that our statement said 2 payments were accepted and then reversed but I was never notified by Fingerhut.... When I called to find out at my bank if the payments were indeed reversed, I was informed the money was taken out of my account...

A CSR called the house phone asking for my mother. When I picked up, because she wasn't available, there was a pause and I kept saying "hello" a good four times. When someone finally proceeded to say something, he just blurted out information not meant for me. Now I know my mother's account and how much she owes. Privacy act people! USE IT!

I ordered a coat on sale and when it arrived it smelled so bad that no one could be in the same room with it. Since it smelled so bad and I have a friend that is disabled from the use of chemical sanitizers on imported garments I did not wish to try to use the offensive garment and called requesting a full refund. I was told that was permissible since it was not due to sizing or color etc. I was sent a label for free shipping for the return. And I sent the item back. I began getting phone calls several times a day for payment. No one was interested and would not hear me out.

I bought from them and after I made the 1st payment, they said I owe the balance in full.

Like most, I was leery of doing business with this company just by the way they approach their customers.. I decided to give it a try and ordered 2 items.. They took my $30 deposit which was required for my 1st order and sent me a completed transaction email. Fast forward 3 weeks later.. No sign of either item. I go on the website and there's zero information on my order status, plus it says I have a $30 credit. I call customer service and the rep says she can see the order was cancelled but has no info as to why.. OOOK???? I then told her I wanted my account cancelled and my deposit refunded.. She says, ok is that all today sir? LOL!!! What a horrible way to run a business.. I'm so glad I go out in time. I don't even care if I get the $30 back. Lesson learned.

I do not, have not, nor will I ever have an account with these people. They are continuously calling me at all hours of the day and night asking for someone named Don. There is no one here except me. I am 75 years old, live alone and am disabled so it is a problem for me to get to the phone on occasion. I have told them they have the wrong number but they continue to call. On Memorial Day, they called five times. On Sunday, they had called four times. I blocked the number but now they are calling from a 1-000-000-0000 number. This is nothing more than harassment. I am getting to the end of my rope with these people.

Over the past several months I have been on the phone with many individuals at Fingerhut's Customer Service trying to rectify a situation that occurred regarding an order that my partner placed with this company. Somehow the item was placed on my credit and not his so the item came along with the bill which was in his name but my account. I've spoke to a manager named Brian who was going to have the matter taken care of but we had to ship the item back which we did and now they are trying to apply late payment charges and the cost of shipping to my account.

I bought 2 items from Fingerhut... When it arrived I waited a couple of days to open as I was not well & live alone.... (2 open heart surgeries), so I had no one to help me. I contacted the company in 3 days telling them I wanted to know how to return the products. I was told I would receive a return label. *Note* I had a 30 day return on it. I began to get harassing phone calls that only got worse at all hours of the day & night. I have emails to them & from them. No matter what I did I told them to quit harassing me.

I opened my account with Fingerhut and as long as I was buying and paying, they were fine. When I ran into a problem due to unexpected life changes and tried to talk with someone about payment plans so I could still in fact pay them and pay off my account, no one would help. I was told in no certain terms, they had no payment plans and to call a Consumer Credit Counseling Service. The number they gave for one was in fact wrong, it was someone's fax machine. Each time I called, their rep ended up screaming at me over the phone, talking over me, hanging up on me, etc.

I did the Fresh Start program and I made all my payment on time and they were supposed to make me a revolving account. They never did that and said I had to retry the Fresh Start program all over again which is messed up because I've made all my payments on time.

On 5/2/14, I order a refrigerator and it said It would arrive by 5/19/14. On 5/16/14, I received an email saying my order has been shipped. Later that day, I received another email saying my order had been reschedule to 6/11/14. I called to cancel and they refuse to do it.

We have a king size bed, we've ordered three different sheet sets from them one of which we still have. The first set we first thought was a good deal because we got sheets and a comforter. The sheets went to a neighbor for fabric, they sent us CALIFORNIA KING, we ordered just king, the comforter was to small. We were to naive to send it back, the second SET were was the same way. We ignorantly thought if we bought a more expensive set it would fit, wrong again. The third set was only sheets but shrink every time they're washed. I will never buy anything from them again. It's extremely low quality the bottom of the barrel. If you're considering buying, don't!

I have an account with Fingerhut. When I purchased product from them last year, I used my bank's Bill-Pay system to make bi-weekly payments. My account was paid off and I had actually overpaid by $202.38 which they did return to me. After that they increased my credit line to $1200.00. OK that's fair. My complaint is this: At the end of January, I ordered a Dirt Devil Vacuum Cleaner. The 2 year Extended Protection Plan and 3 different colognes. The promo code on the back of the catalog was for, "Make no payments until May 2014”. My billing cycle was for the 4th of the month. I set my Bill Pay to start paying on the 14th of April then again on the 21st of April to start the process on the plus side. The regular monthly amount was $28.00. I had both payments set for $25.00. That would have meant that I had paid $50.00 by the due date, $12.00 over the minimum.

On April 22, Fingerhut withdrew my authorized regular monthly payment. Two days later, they took the payment again. I called and was told it was a mistake and instructed me to go to my bank and get them to reverse the charge. This would cost me $35 and then I would have to send them a copy of my bank statement to prove the deduction. Incredible! They knew it was deducted because they acknowledged the mistake. I insisted that they return my money immediately and they refused. Is this the world we live in today? They steal my money and then refuse to return it.

At the first to apply, we need to call the representative officer, and as usual to apply any credit they will verify our personal data. This is fine for me to verify personal data through telephone conversation but the crazy thing of FINGERHUT are they asking you all your personal Documents to be sent by EMAIL or FAX (SOCIAL SECURITY CARD, ID CARD AND DRIVER LICENSE CARD)... This is crazy, and even though they had run your credit check which will impact your credit score because they are doing HARD CHECK, they still need your SCANNED document. And this is very dangerous, because we never know if somebody got my documents and can use it.

I paid Fingerhut in full, plus I added what I considered was a fair late charge and interest based on their own calculations (I was one day late). Instead of showing a paid in full balance, Fingerhut billed me for the prior payoff balance, plus an exorbitant late charge plus additional interest. My bank account shows Fingerhut deposited my payoff of $205.00 within the Fingerhut time allotment, yet the new statement does not reflect this amount. This is the second time this has happened with Fingerhut, so I requested they not send me any more literature regarding their products. This request has been totally ignored, leading me to believe they do not honor their consumer's requests.

I wanted to place a review from start to finish of my Fingerhut experience online. On 5/6/2014, I placed an order for a simple Android pad for $109.00 and placed a $30.00 down payment. I wanted to verify for myself all the pros and cons of THIS site compared to what I have read before in the past. At this point I must give 5 stars of the ease, and the convenience so far. I am assuming however after placing the order, website was asking for the down payment via MAIL. But I think that the system is not comparing the debit to my card and realizing that the down payment is fulfilled.

Do not deal with these people. They're horrible and treat people very bad. I was treated as if I was beneath them when I called to place an order after I wasn't able to place it on the internet because they had technical problems and failed to note this to their customers. They were rude and wouldn't let me talk at all during my complaint on the phone. I tried to place an order and they were condescending and making fun of me, laughing at me and joking because the order was not placed. I ask for a discount and that's when things got really nasty. After all I had been through and they insulted me with the answer no. All I can say is run from this overpriced merchandise and those no good people. Bad people all the way and I won't ever buy from them again and would not recommend this to anyone. JUST CREEPS ALL THE WAY. RUN RUN. I had to use my first order NO. because the the order today is explained above.

Purchased an air purifier thru Fingerhut and it was a piece of garbage. Sent it back and paid a $20 payment before they received it back. They called continuously for 3 days from an unknown number. Each time I tried to answer, there was dead air. Finally answered with someone on the phone that said we owed $14.61. They said there was a $34.61 return/restock fee. I paid the bill and was told there was a $1 fee for paying with a customer rep. I wanted this over with so agreed to pay that fee. An hour later, my bank's fraud department called and said my card had been used for a Western Union transaction for $425. That one went through even though it overdrew my account! The bank did not allow the next transaction of $225 to go through and contacted us. DO NOT USE A CREDIT CARD WITH FINGERHUT!!!! I have no access to my money until the bank completes their process and that could take 10 days!!!!!

First off if there were any stars listed less than 1 I would have chosen the lowest one. I ordered a pair of 10kt Dolphin earrings for my daughter for Christmas and she never gotten a chance to wear them due to the back post part came apart from the dolphin's front part. So okay I emailed Fingerhut and educated them what the situation was and what could be the remedy. Fingerhut said that they would ship out a return label kit to send the earrings back and they would resend me another pair. I went to the post office and sent the earrings back, got confirmation emails that they received them and then next a letter came in the mail saying that they only received one earring and if I don't send the other earring in they will discard the one that they have. :(

I did not make my monthly payment for 2 months. Due to the fact for not making monthly payments, a letter popped up on my tablet saying, "You did not make your monthly payments," and it said to press okay to proceed and it just glitched and had looked like I had dropped it and it turned white. DO NOT FORGET TO PAY MONTHLY PAYMENTS!!!

We ordered a large toolbox on time payments. Fingerhut sent us a small toolbox because we didn't qualify for payments on the large one. They also sent us a bill for the toolbox we didn't order. When we called to complain they said we could send back the small tool box. At our expense. They sent us something we didn't order, expected us to pay for it, then when we refused they thought they would get us to keep it and pay for it by refusing to pay return postage. We sent back the small tool box and never ordered from them again.

I haven't had any issue with them. I have paid off items twice now and never had an issue with the payments. When I have made 2 payments, it was always credited toward the next month. Fingerhut deals mostly in assisting with rebuilding credit. If you are missing monthly payments, you are not rebuilding your credit. Every company has a set of guidelines they follow. If you are not willing to follow those, then don't use that company. Yes, Fingerhut is not perfect, but if you have bad credit and can't go out and get a regular credit card with regular rates - because I assume everyone knows if you have bad credit, the rates are really high - then don't fault them for that.

My very first purchase with Fingerhut was terrible. My wife's birthday was coming so I decided to pay for express shipping. It was supposed to be $9.99 per item, 3-5 business days. I ordered two items and clicked express shipping, expecting to pay $19.98. It didn't show the shipping charges until after order was placed. That's when I found that they charged me $39.88. Plus, my shipment didn't get to me for six business days, after her birthday. After trying to contact customer service about this matter several different times, I received an email saying, "Sorry," my account was closed and told, "Sorry if we prompted this, you need to pay your account in full or interest will accrue daily."

It's my first time dealing with this company. The only thing that ticks me off is when I try to make a payment online, the representative then tells me that there will be a $5 service charge to do this. It's not a lot of money and some people may say why is she complaining about $5? To me, I think it's ridiculous. I'm already paying you items that I purchase. On top of that, I have to give you $5 extra for you to take my payment? I know that they have an online payment but at the time the site was down. I only pay my bills online. I have paid a lot of bills online but never had any problems with it. This will be my last time dealing with them.

I was attempting to rebuild my credit. I would order something - pay it off. They gave me a credit limit of $1200. However, once I sent something back (which was my right) they got very smart on the phone. They are so high in interest it isn't even funny. Products are cheap. I cancelled my acct and will never use them again.

Purchased the camera for Christmas. I live in KS. Daughter lives in IN. I sent the camera back because it was defective. We were roughly two weeks past the 30 day return policy. (Which I was not aware there was an issue). I received an email saying they were sending the camera back. Didn't make the 30 day return. I explained that I purchased it the beginning of December for Christmas. Had to send it to Indiana. My daughter called polaroid the first week in January to get some help.

I ordered a pair of very unique boots in December, they still haven't arrived! I've been given another arrival date today upon calling an agent of MARCH 17th 2014!!! Each mo. I expect a package. Each month nothing comes. Never once have I received a letter stating the boots are on back order. So that pair of boots I expect to receive three MONTHS ago I may be able to wear in the summer. I'm guessing if I never call to find out they're not coming every month that time would continue to pass and suddenly out of the blue months have gone by and the boots appear with a big phat bill. Or maybe after waiting for months I've come to terms that they just might appear at doorstep some month and just say I'm okay with that but since they never communicate why my boots have never arrived they probably be just as apt to kick my order out like they did the first month I checked on them and spoke to manager name ** who assured me they'd be here on Feb 17, 2014. Not!!!!!

3 emails to their customer service unit. The Filipinos that answered the phone could not understand that 2 items including the return shipping label were missing out of the box. Now over 60 days later I still have yet to get any satisfaction with them. They robocall my home 3-5 times a day with no one on the phone. I give up. I am sorry I ever tried to do business with them... Never again.

During the holiday season I decided to make 2 payments one for December $70.00 and the other for January $100. Both payments were made in December. Please note these payments were above the minimum requirement. In January, I received a statement and payment due date in Jan. I called the customer service offshore line and they advised me to disregard. In February, I received another statement that showed my balance increased for late payment and minimum due has doubled. I immediately called. This is what the foreigner said. "I should not have paid before I received my statement" and "I should pay 7 days before the due date". I was very upset and asked to speak to a manager. He placed me on hold for 5 minutes then came back on line and pretended to be another person. He was very rude, and told me "What do I want"... Since then I have been trying to call someone in the US and all I get is a voice mail. I was penalized for Paying Early. I am canceling my card and will tell story until I get some resolution.

Fingerhut is always adding a ending balance. I paid way over my balance! I tried to contact them regarding my balance. They say I need to email customer service. I did that and tried for 4 days to contact them and finally they contact me after my due date and expect me to pay $15.00 late fee including interest which I was not at fault for the late fee. The price they advertise is higher cuz they include interest and not sure what other fees!! So do not order from Fingerhut! This was my first time buying one item and my last time!! Not happy at all!!

Around the beginning of January 2014, I ordered a Wii U gaming console through Fingerhut, and their method of shipment for the packaged item was through FedEx. On January the 7th, the tracking number for the package indicated that the item was delivered to me, however, when a relative checked to make sure it's arrived safely, the package was nowhere in sight. I eventually had to contact Fingerhut on this matter, and they gave me form to fill out in regards to this situation. They sent a letter back stating that they have fulfilled on their delivery obligations and I would need to file a police report since this item is missing.

I purchased a Kitchen Aid Mixer for my wife for $300, only $200 at Walmart, but that was not issue. Also Lego toy, no problem with that. I never received bills or return label to return Kitchen Aid. Contacted Fingerhut numerous times for them to send me return label so I could buy Kitchen Aid at Walmart and return Fingerhut item, also asked for copy of bill. Over a month passed and no bill no label, Just over 50 phone calls at all hours from Fingerhut collections, usually no one on line, silence, then quick busy. The few times someone was on other end, They spoke indistinguishable English and would not listen to my complaint. The calls have come continuously for about a month. I found corporate contacts at web site for Fingerhut contacts.

I placed an order for a dining table and set of 4 chairs on 12/20/13. My expected delivery date was 12/30/13. All I ever received was a free gift (50x60 in. fleece throw). My 1st payment was due 1/24/14. I have another payment due 2/24/14. I have called their Customer Service number (800-208-2500) daily and keep getting transferred to Reps. that speak very broken English and they don't understand what I am trying to tell them. Every Rep at the customer service number gives me 800-233-3588 (option #2) to investigate the shipping details. In return I am told to call the first number back. It has become a never ending circle. Why would I pay for something that I don't know if I'll ever receive. I have every intention of paying for my order if I can possibly receive it; or at least find out the correct status.

Someone with an accent keeps calling my phone and asks for someone that has never had this number or lives here. I have told her she has the wrong number and every 2 hours she keeps calling. We are on a do not call list. If these calls persist I will have my attorney take care of this matter. I did call and this Alex chick acted like she couldn't hear me and hung up. She could hear because I told her I wanted to talk to the person over the robots that keep calling wrong numbers. If Fingerhut had actual people calling instead of idiots then this problem wouldn't exist. Take care of the complaints and the idiots.

In March and April of 2013, I was late with 2 payments. In May, I caught up on my 2 late payments. In June 2013, I paid my account balance in full. I didn't hear anything from Fingerhut after that. I also watch my credit scores with a credit score monitoring group that I pay for the service. In September 2013, I received an alert that negative information was reported to my credit reports. I then called Fingerhut customer service and asked that the charge off be removed from my report. They refused to help me. They said it is staying on there and it is being reported accurately. I then wrote a "goodwill" letter asking that they please help me by removing the negative charge off from my credit reports. I received a letter back from them that said the information being reported is accurate and they will not change it. I did business with Fingerhut for about 3 years and was only late 2 times. For them to refuse to change something in a goodwill gesture after 3 years of doing business with them is mind boggling to say the least. I am unhappy and dissatisfied with the service they provide. I will NEVER do business with Fingerhut again. My score for Fingerhut is a D-.

I was 2 weeks late with my payment, due to illness. They called every 2 hours everyday, called my job 7 times a day, via private number ( even after they were told I was on medical leave). I had to report them and block private numbers from my phone.

I ordered a sewing machine from Fingerhut on 11/10/2013. I returned it a week later because it did not work. They started billing me. At first they said they would fix the issue. Today they said, "Oh the bill for your insurance." Why would I be carrying insurance on an item I do not? I have repeatedly emailed customer service. They tell me to contact customer service at 800 208 2500 which is a call center not in the US manned by people who just continue to read a script no matter what you say to them. They also keep calling both my home phone and my cell phone and hanging up. I spoke with the Better Business Bureau today and they said I had grounds for a complaint. I did file a complaint and it looks like Fingerhut has a very low number of complaints that actually get addressed. I would encourage anyone who has problems with Fingerhut to go to Bbb.org and file a complaint.

I ordered a bedding set and received the wrong size so I returned it back and they still charged me for it! I'm not paying for something I don't have and now it's on my credit as a collection and I can't get it off!

Unable to make a payment without giving permission for 3rd party to make sales and market to me. I would not have bought anything from them if this was made clear before the purchase.

This company took three payment out of my checking account. I only told them one payment..... This is stealing... Do not pay your bills. This was also done to someone else I know... Once again do not get involved with this company.

I ordered per Fingerhut guidelines in order to receive before Christmas. It took more than three days for them to process and send the order to their shipper. I was frantic that it would not arrive in time. To my delight and surprise the shipment showed up at my door on Dec 23, 2103. To my disappointment when I opened the box I received and incorrect item. I was suppose to receive a Crossman Air Rifle and Pistol. I received a Paper Shredder. Even the Shredder box has the correct Crossman Sticker on the box. Now I have no gift to give to my 16 year old. Imagine the disappointment I have and what I have to explain to my son. I immediately called Fingerhut customer service. I got run around after run around. The item I ordered is out of stock till January 27, 2014. They would not exchange the item for equal or greater value (Guaranteed Shipping delivery by Christmas). They wanted to charge my account, then credit it after they got back the incorrect item, thus taking me over my credit limit. Incompetence by their customer service department and not taking care of the customer to their full potential is undeniably counter productive to good business practice. I will never order anything from Fingerhut again. I hope no one else will either.

I carried the insurance with Fingerhut and when I was paralyzed they initially covered my claim. Then they changed credit card companies and quit paying. They said they never received the paperwork but they had to have received it to pay any claim. Never buy from this company and expect quality customer experiences.

I ordered for the time through this company and when products were delivered it took me a few days to open and I was missing an item. I called 2 times and got hung up on which this took 2.5 hours. On 3rd call and a wait time of 35 minutes, I got Nicole who assured me she would help me with my situation. After 25 minutes on the phone with her, she was going to replace item and proceeded to put me on hold. After being on hold for just under 5 minutes, call was disconnected. I called back and was on hold for about 50 minutes when I decided to email company. My response from company was that it was delivered and I should check the surrounding areas, talk to landlord and check with neighbors. Nothing on the call with Nicole.

On 11.29.2013 I ordered an LG Neon II Unlocked GSM Cell Phone in Orange/Gray, I received a Red/Silver on 11.28.13, this was to be a birthday present for Dec. 7th. When I got the incorrect phone, I IMMEDIATELY reordered the Orange and Gray on 11.29.13, as to assure a timely delivery of the second phone. I then returned the incorrect phone the following day, for credit. As stated earlier, This was to be a birthday present for my Mom on Dec. 7th. I got the replacement phone in a timely manner, yet when I opened it, IT WAS THE INCORRECT COLOR PHONE for the SECOND TIME, and getting the incorrect phone 2 days before a 70th Birthday, the return option, WAS NOT AN OPTION.

I decided I would try to open an account with Fingerhut because I have horrible credit and wanted shoes and a Monster High 2 pack of dolls. Well, they said I needed to place a $30 down payment and when I did, it kept saying error try again, I tried a few more times (mind you, I did this at 5:04 pm). Well, they charged my bank account the $30 three times! Then when I tried to call customer service, I was on hold being transferred around for almost 2 hours and then when I did finally talk to the right person (who was nice), they said it couldn't be reversed because it was after 5pm. lol. I didn't even place the order till after 5 pm! They said I had to dispute it with my bank (which my bank is awesome so that part was easy).

I purchased order from Fingerhut the middle of November. Still I'm yet to see them. Call to check my order status, they tell me to log in to my account. I see nothing when I do. Does anyone know after a few days do they take your orders off of the online support? Do they to be shipped before you can see the status of order? I email Fingerhut numerous times. I'm still yet to hear back from them. I'm so fed up with them. I know it's Christmas but come on, man.

Fingerhut is a horrible company. Even though I paid my account off (and yes I was delinquent by a few months) I still have 2 charge-offs on my credit report. YES, 2 and I can't seem to get Equifax to help me and the reps at Fingerhut won't help either. I can log in to my account and it says I have a credit limit of $0. Why, when it's supposed to be closed. Once I paid my account off (and I have bank statements to prove it - I made 2 payments which paid it in full) shouldn't the charge-offs be taken off my credit report?? I paid my debt but it's still listed on my report as 2 negative accounts.

I used FH years ago and do remember how they were really pushy about when they do not receive their payments on time. So I go to the point that I could not deal with these ppl harassing me over phone regarding payments. I did not pay them at all, but now I am getting catalogs from him saying I got a $600 credit limit. My credit is not that good and these people keep sending me catalogs, when in fact I owe them from years ago. They need to leave me alone.

I've closed the account years ago and keep on getting credit reports on what they are allowed to give out to other companies and keep on showing up as an open account on my credit report. The latest was receiving a computer generated letter stating, "Your outstanding record has earned you a credit line increase of $200.00," which is funny seeing my credit limit was zero which brought my credit limit to $200.00. Called 800 233-3588 and waited over ten minutes then being told I had to call Customer Service - 800 208-2500 with the only option of going to a live person by stating I wanted to cancel my order. Her answer was she would mark the account I don't want any other correspondence.

Please be aware of this company!!!! I purchased what I thought was a bathroom collection which would have cost me $60 when all payments were made, but when it was delivered, it was only a shower curtain. I then called them and stated I wanted to return it. The associate on the phone admitted that the wording was deceiving. I returned the shower curtain, which cost me $10, so far spent $40. I then requested a refund and only received $16.00 back because all the money I paid went towards shipping and handling. So now I spent $24 to be left with nothing. All the customer service rep did was apologize which I know they were trained to do. DO NOT ORDER FROM THE SITE!!!!

I paid my 30 down payment on November 13th. I've contacted them 3 or 4 times, says order to be shipped soon. No order has been shipped and it's Dec 6th. I feel ripped off and no one will talk to me.

I have NEVER been treated so rudely as I have today with Fingerhut's CustomerService Line. Firstly I was on the phone over 2 hours before never getting anything accomplished due to the fact that they DO NOT speak English and when trying to explain a situation if you ask for someone who can understand you they hit this button that automatically hangs up on you. It is the rudest and most unthinkable way to do business I have ever experienced. I will NEVER do business with these people or their affiliates again.

I've had an account with Fingerhut for a while now. Been good standing with them. Had the credit increases and all. One payment is so far 2 days last. Mind you, there is a holiday during this time. In one day, I get 4 phone calls about my payment. 2 times I got hung up on and I had to call them back. I told them I had sent out the payment, how much it was, on what date and check #. And they still had to call me a 4th time harassing me about the payment. My first and only payment that was late and only 2 days late. I told the last agent as soon as I pay it off, I'm done. If this is how they treat their customer, I don't need it. On a scale from 1 to 10, I give Fingerhut a low 2. They also need better agents that know how to use a phone without hanging up on a person.

Sure it’s nice to buy stuff you don’t have to pay for now. But what a scam FH has going. I don’t mind paying 20-40 percent more for this service. But over 50? No way. Plastered all over the site today they said shipping was free, for today only. So 11:30 pm I put an order in. They say if it’s your first order that you cannot use the code for free shipping. ** you FH. For anyone wanting to buy stuff from them. It’s not worth it. Some things have a small mark up. But others are well over 100%. Just check Amazon first. You might pay $1200 for night vision that’s $400 on Amazon. Then factor in the shipping and the finance charges.

On 11/9, I placed my first order using my new account. I was told that none of the coupons or discounts could be used with my type of account. I placed the order anyway. Then on 11/11, I contacted them with a phone call and email telling then to cancel my order and return my deposit. I was told that the order was cancelled. Almost two weeks later, I emailed them again regarding my refund that was paid with my debit card. Then I was told that it would be an additional 10 to 14 more days before I will receive my refund check. So it has taken them minutes to take my money and almost 30 days to get the refund... that is if I get it??? This has been a horrible experience.

I had made an order in July 2 years ago. I paid their $30.00 initial fee, they didn't send me the products I ordered. They swear up and down they did, but I know for a fact they did not. I called them, they sent me the information packet about lost or non-received Items, I filled it out and sent it in. I had to call them several times after this for Months because I hadn't heard back from them. One representative told me I was a liar and thief, and I called the main office and talked to a lady and she said no one should be talked to like that and she would personally remove the account and return the $30.00 fee to me. NOTHING...Then in February, I found that they had sold my account to a collections agent that wants me to pay over $300.00 when all I would have owed was $58.00 had they sent what I ordered... They are a sorry ** company.

I have read so many bad reviews for Fingerhut on here and other sites so I figured it was time for me to chime in. Fingerhut has always been good to me and my family. Yes, the prices on most items are higher than other sites and stores but you have to expect that when dealing with a company that allows you to buy an item on credit with payments. Yes the shipping costs are outrageous but once again, that is to be expected when dealing with a company that allows you to buy an item on credit with payments.. I applied for Fingerhut credit 2 years ago with a starting credit limit of $200. Over those 2 years, I have been able to purchase many quality items and never had an issue. My credit limit has gradually increased over those 2 years. My only complaint is that you cannot 'request' a credit increase, just have to wait for Fingerhut to increase your credit limit whenever they decide to do it. So, I am giving 4 stars for Fingerhut, lacking the 5th star simply because there is no way to 'request' a credit line increase..

I have got a $600.00 credit line and I have always paid my payments on time and I pay way more than I should. I am trying to buy a home so I have been keeping track of my credit report. I check today and they sent alert to my credit report saying I don't pay and that I'm late and now my credit is at high risk. These people should not be allowed to do that to me because I pay.

As far as I understand when I talked with Fingerhut they let me know that I had around $11 balance. I'd signed up previously for automatic payments to be taken out so I didn't understand at first but since she said I'd owed it I paid it. So a few weeks later I tried to order I was told I had no credit. That's unfair. How come they took away my credit after I paid the bill? Why not contact me through mail, tell me something. It was a injustice unto me and my family.

I made a payment online to my Fingerhut account. I have 2 methods to make payments from on my account (2 bank accounts). I checked to make a payment from my account ending in **. When the payment was processed, it switched the payment to be made from my other account ending in **. I immediately called customer service to fix this problem. They assured me that they could cancel the payment and fix it to come out of the right account. I waited a few days noticing the payment never came out of the account it should have. I checked my other account and the payment had still come out of the wrong account... the one with no money in it.

The Sprint phone I had dropped calls constantly, so I ordered this Samsung phone from Fingerhut hoping it would be more reliable. I had it for 3 days before I got to the Sprint center - to everyone's surprise, that phone absolutely would not interface with Sprint's program, no sync. Was the phone ever actually turned on? As I remember, no. One thing is certain, it was only out of the box for about an hour total while in my possession.

I received a promo code from Fingerhut, for 50% off already clearanced items. Well I spent quite a bit of time, looking at their items. Everything I put into my cart was clearanced. When I tried to add the promo code they sent me, it kept erroring, saying my order did not qualify for this promo code. So I contacted Fingerhut, they told me it was only good for Fresh start customers, which is what I am. So then once they figured that out, they emailed me and said that promo code is only for customers that are not in the Fresh start program.

In my experience, Fingerhut has never sent a statement. They also never have the payment due date on my account page or my minimum payment. I had to figure this out myself. You also have to be careful. The amount they have listed as the balance I owe is actually $38 less than what the actual amount owed and it always stays $38 less even if I buy something else. I keep track of everything I buy to the penny and I just couldn't believe how much it was off. If I would have just gone with the amount they had listed for the amount I owe, my minimum payment would have been wrong and I would have acquired a late fee. I always pay more than the minimum but it's just the point. Are they doing this to other people too?

I have an account with Fingerhut for the last 2 years. I have never had a problem with them at all. I started my account with 200.00. Now my credit limit is 1200.00. All I can really say is just pay your bill on time and don't be late and they will help you build your credit.

I opened a Fingerhut credit account in 2011. I made my payments on time every month. I had some financial difficulties and filed bankruptcy but continued to pay on time. Fingerhut closed the account even though it was not included in the bankruptcy. I stopped receiving statements and got the runaround as to why. When I finally got an answer, I paid the balance in full which was the first and only time of being late. I tried to have the account reinstated. They will not because they charged it off even though it was paid in full. I was told I could never ever apply again in life. It has been 2 years. The credit department representative was nasty and not willing to even listen to me. Needless to say, I got very angry and called her a name that wasn't' very nice. Fingerhut has bad business practices, especially since they advertise to those that need a fresh start with credit. They also will not delete my personal info from their website. Access is still available since 2011.

Recently purchased a mattress topper from this company, the catalog stated it was made in the US. When it arrived the box said it was made in China and the quality was not as advertised. The cost of shipping, handling and the return was almost the cost of the item. I never received a statement from this company. Then today I received a rude phone call informing me my account was delinquent for the shipping and handling.

This is not the same company that you dealt with 25 years ago. That Fingerhut was purchased by Federated Department Stores and then closed down 3 years later. This company is owned by Mega Bank, whoever that may be.

I've been a good customer for many years never behind on my payments, and I was 1 day late and I got this rude phone call. THIS was at 6:45 a.m in the morning. I was so mad, and the lady on the phone said, "Well you should pay your bills." I told the lady I was actually 6 hours and 45 minutes late, not even a full day, and then they called back at 9:30 a.m the same morning. This lady was rude also, and then they called again at 1pm the same day. The next day they called again and I wanted to talk to someone that worked for Fingerhut main office and they said no. I told them I paid online and they said that we don't have the payment in our office and then I asked the mean lady, "You mean our payments are no good online?" and then she stood quiet for a while. I will pay off my account and never shop there again. I will tell all my friends to do the same. All you peoples should do the same.

It is against the "phone" laws to make any call to a residence before 9 am... I have 8+ pics from my caller ID and that many voice mails saved... I plan to find help with a lawsuit against them.

I ordered some high dollar things through Fingerhut. They shipped it through FedEx. At the time I lived above a business. FedEx left the merchandise out front of the business according to their tracking. I've never received any of my order. I was told by Fingerhut to do a police report which I did. I got a case number from FedEx and they claimed responsibility. Fingerhut said they were gonna handle all this. I started getting harassing phone calls from them demanding payment for something I don't have. They claim they didn't receive the paperwork. I sent them and we've now been through this a few times and they are messing up my credit score.

I ordered an over priced carpet cleaner that was SUPPOSED to be new. I got it & it was used. I have kept it & dealt with it being a piece of crap just to build my credit. I have been paying my bill & hadnt received my bill for this month but received a collection call because I was one stinking day late. I called to make my payment today to find my pay off was a lot higher. They had charged me almost $15.00 for a day late charge!!! My payment is only $24.00 a month so they are charging over HALF of what my payment is. That is robbery!!!! They need to be sued, BIGTIME! I am gonna pay my balance off at the end of this month & I WILL NEVER buy anything from them again~ NEVER!!!

I registered for a Fingerhut account with the intent of helping to rebuild my credit. Well, I ordered an item for 119 dollars and was told I had to pay a 30 dollar deposit. That was not a problem. I charged the 30 dollars on a different credit card. The next day, I am notified that the entire amount of the purchase was charged to my card, which put me over my credit limit. This in effect has caused my credit score to drop. I called them and spoken to someone who obviously spoke English as a second language (barely), and was told that there was nothing they could do to help because the package was already shipped and I would have to return the package when it arrived and wait 15 days for my card to be credited back. This was not acceptable to me, and I asked to speak to a supervisor and was told that the supervisors are on call and not at their location. I was promised a return call by a supervisor in 24 hours, which was about 3 days ago. I am so frustrated with this company at this point and would warn anyone considering purchasing anything through them to think twice. Very horrible customer service!!!

When will these people get the point that I'm not going to pay for something I never got?! And the phone calls every day at 7:00 a.m. is a bunch of bull crap! They need to look at their company and find out what the hell is going on because they don't answer you when you ask them anything and they give you the runaround when you ask to speak to their boss! In my view, I think they should just shut down the whole company!!!!!!!!

I ordered yard games from Fingerhut last July 2012. I never got it. I called in August and they sent me paperwork to fill out on not getting it. They never sent a letter back, except to demand payment. I've called several times and talked to several people, even the manager, and she said she would remove my account and refund my $30.00 initial payment. Now here it is, 2013, and they are bad on my credit score. They sold my account to an outside source called Weidman and Jankowski, and they want over $350.00 for an order that was $86.00 that was never received. NEVER AGAIN! I HATE FINGERHUT!

I ordered an electric pressure cooker and they said it would be delivered on March 21. I waited a couple of weeks longer and no delivery. I called Fingerhut and they said it was on back order but they could not find my order so I ordered it again. Now I already received confirmation on the arrival date. I was also supposed to receive a free gift for the order. I am still waiting for the free gift. Now I received my first month statement, this month, of $13.99. On the 2nd of June I tried to make a payment with my debit card and the lady said, "It didn't go through," and I know the money was on my card. She said, "Call back in five or six hours," and I grew kind of concerned about this. So I tried to make a payment on the website and a person from Fingerhut told me I couldn't do this either, so I told her I would send a money order that day and I did.

I placed an order online on a Friday after hours for Fingerhut. It turned right around and I sent an email to customer service to request an address change (as this was how I was instructed before) the same evening. Email reply was received on Monday, Memorial Day. I was told Tuesday. I spoke with customer service about changing address and after lengthy discussion, Fingerhut agent told me in order to change address, she would first have to cancel the order and my money would be returned. Also, she told me she would have another agent from another department call me and I would then place my order over the phone, I suppose. I never did get that call. Next, I spoke with Pam and it was no help, no refund and here's why.