Consumer Complaints and Reviews
I have been Fingerhut customer for years. Have from the beginning allowed auto payments withdrawn from my bank account, also every month overpaid the minimum due. Due to a recent illness, I became two months behind. Fingerhut refused to work with me on a reasonable payment scale to maintain my account standing. Please do not be drawn into the increased credit limits because of your superior handling of your account. My past excellent way that I handled my account meant absolutely nothing to them.
I opened a Fresh Start account in Dec. 2016. One of the items were defective and I contacted customer service to arrange to return. They told me they were out of stock and that once my return was credited I could use credit for another item. Well on Feb 2017 they closed the account according to TransUnion which knocked off a lot of points for closing. No one can help me and I have contacted them several times today. Gerwin from Fresh Start department kindly repeating himself because he was limited in his English. A man from the Philippines was only able to confirm that my credit was in limbo pending a decision that must be made from credit department who may or may not offer me a regular account. I can't use my credit of 75.00. I didn't ask to close account and my credit score took a hit as a listed closed account. I have attempted to fix this for weeks now. Long holds, no manager available and no resolution.
I filed a dispute with TransUnion about can take a month. My advice to anyone using Freshstart do not return anything because they mark it as a account closure since you will now receive a partial credit because remember you pay for shipping. I am certain the item I returned was less than what they charged to ship but oh well. They didn't have a replacement so a credit was issued. I can't access my credit because I tried to order something and was told I would need to use another form of payment. I think a month is long enough and I don't understand why I can't speak to someone in management.
Why they outsource calls to the Philippines when they only take calls M-F 8-5pm Central time tells me they prefer customers to be blown off and angry because they already made a dime off of us. Gerwin I hope for your sake that you were in fact telling me the truth and Dante in Account Credit I spoke with you 4 weeks ago and you filed a claim on my behalf. Sounds like trouble and don't not turn anything back. Keep broken things and pay on time then you can build your credit and deal with reputable credit offers.
I've had a Fingerhut account for about 3 years, but have never charged anything because they've reneged on every promo code they promise to new customers. Then there's the $30 initial payment that I don't have to pay with every other credit account that I have. I've called Fingerhut to ask why they don't honor the new customer promotion and have gotten the runaround every time. Bottomline... I'm now grateful that I don't owe them a penny. Fingerhut isn't worth the drama the dish out.
What can I say? The first payment, they tried to take it twice. It's a good thing my bank notified me. I set up an account just for them so it couldn't happen again. I put only the amount of the monthly payment in it each month. Fingerhut also has an insurance co., Safe something. I didn't ask for it and still I had to cancel it. It took 4 phone calls and most of the day to do that.
Then my payment comes out of my account on the first of the month. Guess what happened Jan. 1st? Yeah, the banks were closed this year on Mon. because the 1st fell on Sun. So Fingerhut tacked on a late fee. I paid it. Today I check my online statement from them and there is a late fee. "Why?" I wonder, "The money was in there for them. They not only DIDN'T take the payment but tacked on a late fee."
I called and asked why. They said I have an attorney and they can't tell me anything about my account! "I don't an attorney... never have had," I tell them. They said in order for them to tell me anything about my account I have to revoke the attorney representation. "Grand," I say, "But I DON'T have one." I have TWO different fax #s. I'm going to do as they ask and send that letter to both of them. And just between you and me it will be very, very cold in hell before I ever buy anything for that company ever again.
Well I've had my account for about 4 years. The last year I started receiving stuff I didn't order. If I order something it would be wrong size or item. I would contact them. They would say "You can send it back but you have to pay for shipping" on things I didn't order. Then I pay my account down and they closed my account and said I had to pay rest off to reopen. Just like that my account's closed. No notice or nothing. I would not recommend using them ever.
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Paid $37.00 for a 9" dish space heater from Fingerhut and got it on Nov.15th, 2016. Well it worked great at first, but as luck would have it, it died the end of Jan '17 and I immediately contacted Fingerhut. They didn't respond to my email until Feb. 15th, '17. They refused to take it back and or give me credit for the item but they want me to pay for it anyway. I got told to call the manufacturer and did so, only to get treated rather rudely. The guy refused to help me in any way and demanded that I pay to send this back to them by UPS and that I needed to insure it and also include a check or money order for $15.00 to get back either a repaired item or something totally different than what I bought. I said NO.
This company is so unprofessional. I opened an account with them recently, paid my first payment of 20.00 of a $130.00 credit limit and all of a sudden on my credit report the very same month they reported my account as a "Closed Status" which made my credit report drop 51 points. The close status amount says $89.00 which clearly is not the credit limit. I called to resolve the issue very kindly and the representative who clearly didn't know what to do hung up in my face after I asked how is it a closed account and I only made one payment of $20.00. Well the 4th try calling may be a charm I'm on the phone now for 30 mins and well never mind the phone just hung up again. Now I'm pissed, I will sue them for screwing with my credit score. I DO NOT APPRECIATE THIS AT ALL!!!
I urge anybody to stay away from the Fingerhut company. They prey on those with little or no credit. They offered me a line of credit of $500. So I figured I try it out and order my daughter a class ring from them. The ordering made the ring look like a real class ring. They sent me a low quality gumball looking piece of junk that was nothing like what I ordered, a pair dress shoes that looked like cheap knockoffs and a silver crucifix that look like was also from a gumball machine. Now here's the kicker, after returning all of these items they billed me $90 plus dollars for what they said was shipping. I went back and forth with their thieves in customer service which went nowhere and they added late charges. So please read these other complaints and do not, I repeat do not do business with this company. I wish I read them before doing business with them. Does anyone know how or if I can get my money back? God bless.
If you back out of the application process while on the phone with a rep THEY WILL PUSH IT THROUGH ANYWAYS. I have voicemail messages to prove that I didn't complete the application and a email but nobody couldn't tell me why and how it got submitted. Fingerhut could never get my business AGAIN!!! CLOWNS.
I ordered a pair of Work boots and used the fresh start credit program they have. It took weeks for me to get my boots and when they finally showed they did not fit. They weren't wide enough. Call customer service and had to switch to 4 different people to find one I could kinda understand. After that they told me they would send me a label to put on the box and I sent it back 4 weeks ago. They are saying that they have received it and I am being billed $25 a month from the start program.
I refuse to pay it because I did not receive the boots that actually fit. I return them so if you need to return something make sure you do it through certified mail because if you go to the post office they will have no record you sent the package because all they do is scan a bar code on the sticker you put on the box that Fingerhut gave you so your name isn't anywhere on that package so there is no proof you sent it back. So they are ruining my credit now while I dispute it and they tell me just to pay the bill and they won't ruin my credit.
Horrible Experience in buying a SONY car Stereo from Fingerhut! Bought the car stereo, spent $300 having it installed professionally. The car stereo wouldn't power and was defective. I uninstalled the stereo. Their answer? Send me an RMA. Wait with the big, gaping hole in my car for 30+ days. They will inspect the car stereo upon receipt. Then reorder and pay more for its replacement, give up deferred billing, and pay for shipping. If I wait the 30+ days for receipt of the RMA, re-shipping of the new stereo (2 week+ lead time), then possibly they could credit me the difference but no guarantee. "Rie" from the Chat Line.
Worst company I have ever dealt with! Stay away from this company. They will screw you. I ordered something and returned it. Got charged 28.00 for shipping... ok paid it. Then I got charged 61.00!!! I called and dealt with CSRs 7 times. PURE IDIOTS!!! If I asked for a supervisor I got hung up on!!! 3 months dealing with them. I finally just paid the bogus charges. Why you ask because it was holding up the closing on my house! I need a letter proving that my account is closed and paid off... Do you think they could do that NOOO... Everyone there is rude and has no clue what they are talking about. I had to repeat words over and over and I SPEAK ENGLISH!!!
I purchased a sofa/bed by in Aug. and it recently had broken. I asked to get a new one or refunded and they said my warranty was over 90 days. So, my father fixed for me and he said it was not my fault it broke, there was a knot in the wood and told me how poorly it was made with just staples. Buyer beware, Fingerhut just gave me the finger when it came to standing by their products they sell. Don't purchase anything more in the future.
If I could give them less stars, I would. I opened an account with them to help my credit with FreshStart. I ordered a curtain rod and 2 panels. I received my order in fairly decent time but when I received the panels I didn't like them. I sent them back within the week that I received them to the address on the return paperwork I had received. No credit. I called after about 2 weeks and they said they had not received them. I told them I had sent them over 2 weeks ago and they said to give it another week or so. So, I did that. Still no credit and no panels. This was in late December. So, now, I am stuck paying for panels I don't have and they are not willing to give me a credit because I can't find the mailing receipt. Wonderful. Thanks Fingerhut! I really appreciate the customer service!!
While I do agree with some of the other reviews that their prices are very inflated, I have not had any issues or complaints with the items I have purchased. My only complaint is about how they start contacting you by emails, phone calls and text messages regarding your monthly payment BEFORE it's even due. I have always made my payments on time (often times early) which makes their pre-due date reminder communications even more annoying and completely unnecessary.
Purchased items in Dec took too long to get to me. Purchased them elsewhere, Fingerhut items were finally received in late Dec at my workplace. At the time I was on vacation, my place of business also closes for the holiday season. Reopen in January 3rd and on this day I returned the items. Today 2/10/17, I get a call that my acct is past due like WTF?!? For $30.24 FOR WHAT?? They said for "Shipping & Handling". I lost my mind not only for that nonsense, but I was having a hell of a time trying to understand the customer svc rep all 3 of them. I cancelled this whole account immediately! I refuse to pay for someone else's error, yet alone for S&H!! I know am not in the wrong here regardless how rude & angry I became on the phone with customer service reps whose language barriers is hard to understand. Fingerhut this is total BS!
I ordered a Razor Scooter for my Granddaughter for Xmas online. Keep in mind that I changed my address with them back in July and have ordered several times from them since the address change. They shipped my package to my old address in a totally different city and because SOMEBODY signed for it I'm still being charged for it. I indicated that my shipping address was the same as my billing address.
Stay away from Fingerhut! We been paying them faithfully $151.00 and mom as $76.00. Well my lily retard ass calls them, begging them to wait 5 days till daddy get paid because we had emergency funds that had to come out in $400.00. Ugh. Bad idea on my part. Me being a faithful customer of over ten year's! And mom's twenty. They lie like they always do tell me no can help because they got no stinking Americans that will work for their sorry asses??? Yeah boom. They took all their money out??? They royally screwed me over! They could not wait till my daddy got paid Feb 8, 2017, because we had to pay that emergency bill to save a life. They constantly send wrong orders like last week they sent wrong ring??? I call not mean explain to them this y'all fault, only this fourth time them to tell me "you send item back, wait 4 weeks for process order then reorder!" Wait, what? Real seriously???
Then three week prior I order pants. They cancel order and lie fifth time. They pulled this ** for months? They again lie and claim yet again this was our fault? I email them only to have them email me informing me to call customer service? Really? Y'all asses got a email and you request customers to contact you to get your messages to them then you ask them to call? What the point of having emails geniuses???? Yeah seriously. A swing they now sale for $125.00, two seat country swing I paid $499.00 for probably $600.00 counting shipping charges that I was forced to sell for food for only $100.00 because they charge 10.00 for one ring, two slow ass busted PC's $600.00 each later and I'm still wandering why I'm broke as a joke later? Yeah. Don't trust them? Esp if you poor and trying to rebuild your credit? Me no speak no English unless you speaking my kinda language money!
Now because of them I gotta fight, keep my 76 yr old mother and 75 yr old daddy warm when they turn out the power due to the insufficient funds that will take place because of their greed! It truly is the root of all evil? I'm sure you all have heard the old saying it's like taking candy out of a baby's mouth. In this case it's like taking food out of elderly peoples mouths! #CrookedFingerhut
Fingerhut allows the opportunity to purchase items by charging a small monthly fee. I would not be able to purchase these items otherwise. I cannot afford to pay for items on one time purchases. The minimum that Fingerhut charges and the length of time that is allows you to the amount due is absolutely convenient. It's a win-win situation for both Fingerhut and consumer.
Purchased an Intel mobile hot tub for over $1,000. Found it at Sears for under $500.00. Motor quit working 3 months after purchase and took several months and several heated calls to get a replacement motor. Within the year, the product will not hold air. Have service contract and will NOT DO ANYTHING! They expect a payment but we have no hot tub!!!! Several calls and no service. NOW THEY CLAIM the service contract only covers the motor!!!! Really???Shady service and we paid for a service contract. Want to return the defective product and told we couldn't do that. DON'T BUY FROM FINGERHUT!!!! Again deplorable service (actually hung up on me twice), won't accept return on horrible low quality merchandise, overpriced on most every product.
Was suppose to get 50 off my 1st order over 200 bucks for 1st time customer... never got it. Called right away. Was told no because I got a free gift... cheap pocket knife. Told them I was promised it and now they're calling. I am not paying until they make it right. Meanwhile late charges etc... I told them "Make it right. Send me the original bill minus the 50 off and it will be ok." Customer services constantly disconnects you.
They completely take advantage of people who are trying to improve their credit. They overcharge for EVERYTHING. Shipping is ridiculously high. And it's not even worth it to return the garbage. The return shipping costs as much as the item itself. I sent a PAYOFF check and nobody can tell me when it will be processed. I haven't purchased anything in over a year, I've just been paying off my bill. And now that that's done, I will NEVER EVER purchase anything from them again in the future. They're worse than payday loans, total ripoff, take total advantage of financially vulnerable people.
I ordered a retro ice maker. I actually love the product. But it broke 3 months after. I had the plan repair. I shipped it back in and had no problem getting a new one. But the only problem I have with them is they charge you triple of what the product is worth. The product is $300 and I seen it on Amazon for $120. And as I made several payments it just seems that the balance was going nowhere. So I finally just sent one payment in and paid it off... Fingerhut products are just too high. I doubt if I will buy anything else from them.
I have ordered from Fingerhut as has my girlfriend, and neither of us have had a complaint except for shipping, which is outrageously overpriced. But yes they charge you more than other vendors, because with the sites that I've seen were retail sites "Amazon has this cheaper" type of thing. Amazon also does not finance, and Fingerhut is a great way to build or rebuild credit. With any credit company when starting credit, you pay for your credit before it pays you. There are cheap poorly made items on Fingerhut, but there's cheaper poorly made items at Walmart, Amazon, or any other place that you can think of too, but with anything that you buy online, if you're not sure, do the research.
Christmas of 2016 I decided to purchase a thousand dollars worth of Christmas gifts for my family from Fingerhut. After receiving so many catalogs advertising that I would receive my order by Christmas and other catch phrases like free shipping and pay nothing till March 2017. I recently had my credit limit raise from 600 to 1200 so I figured I'd go ahead and try ordering all my gifts from Fingerhut.
First problem was that they had my old address, the one from 2 years ago even though I had several shipments delivered to my current address and never was a customer while at the old address. It was stressful getting the address corrected. I had to work it out amongst my local post office and but Fingerhut didn't help. Eventually, I ended up having most of my presents under the tree. There were two presents for my uncles that never arrived in time for Christmas and it is January 6, 2017 and I still haven't received them. According to the records they have been "delivered" since December 20, 2016. I suppose the vendor is running behind. My Fingerhut monthly payment includes the items and the shipping costs, which by the way I paid literally hundreds for shipping even though Fingerhut advertises free shipping and receive by Christmas (BAIT AND SWITCH).
I asked Fingerhut to make it right and remove the two items off my account, communicate with their vendor, and adjust my bill. They refuse to work with me and happen to be very unprofessional and rude when I call. I send emails and get the lamest responses, never addressing my complaint. My 59.99 monthly payment is due on January 20. I will pay 100.00 a month and NEVER order from them again. I won't ruin my credit over them and I can't help but wonder if I'll EVER receive my 2 missing products from them. They lost a customer! STAY AWAY FROM FINGERHUT.
On 9/15/2016 I ordered a Dell Inspiron PC from Fingerhut. The unit was delivered on 09/26/2016. A few days after that the unit was inoperable, the motherboard had went up. I contacted Dell; they tried to fix the unit. It was sent back to me a couple of weeks later with a loud humming sound. A week before Christmas I tried logging onto the unit again and the same thing happened. The system would not boot. After an unpleasant exchange with Dell Customer Service, I was informed that Fingerhut was NOT an authorized Dell dealer and that the system was not brand new. However, it was from a re-seller and most likely refurbished. Dell will attempt to fix the unit again. Please do not buy any computer from Fingerhut. If you are choosing a name brand PC then go directly to the company to purchase the product. I have a six year old eMachine that is still working fine.
Fingerhut has been on the downward spiral for years now. I have had my account for over 13 years. In the past I never used them. I just had the account. About 5 years ago they made it mandatory for you to order once a year to keep your account. So I have been doing so to keep my account. They send out huge catalogs all year round. I placed an order black Friday weekend and put in a promotion code so I don't have to make payments till March 2017. Well of course the promotion didn't show up on my online order. Of course your receipts don't tell you if you got the promo or not. So now it's after Christmas. Nothing can be returned and I get a bill due on Saturday 12/31/16. I will pay them and cancel them. I'm done with the false advertising and trickery.
I am a customer of Fingerhut and have been for over a year now. I am a good customer and pay my bills on time. I placed an order online but somehow the order was duplicated. I called their customer service department and explained my situation and asked to have some return labels sent to me so I can return the duplicate items. First off I was having trouble with the representative understanding me. I asked to have four return labels sent to me so I can return the duplicate items. The representative told me that they were updating account information and asked for my online password, which I gave him and after the fact realized I should not have. A few days later I received another item on the duplicate order, now I have three. And yes they charged me again. A few days after that I receive a call from my bank asking me to verify some transactions I made with my account.
Long story short, my credit card was compromised and 1000.00 was taken out of my account. They were closed yesterday so I finally got a hold of someone today, actually a supervisor who I explained my situation and asked him why an employee would ask for my online password? He informed me that yes they do that when verifying your account. I do not believe this is true. I gave my online password to an employee of Fingerhut and now fraud on personal bank account. I asked the supervisor for a phone number to the corporate office. He said he has no number for them. I will have to deal with him. This is very concerning. Company is fraudulent.
I had to pay the shipping charges to get the item and the shipping charges to send it back. It cost almost as much as the item I returned. It really galled me to have to pay this in order to keep my good credit rating and close the account. I did not want to pay them anything. The customer service is horrible and never did I see anything telling me that if I received a cheap, overpriced item that I did not like, I would be required to pay all the shipping fees. No company does this. I guess they do because the quality of their products are so poor... I ordered my first and last item from them. I don't think they even deserve one star.
They have deferred payments but they add it in the total but say nothing is charged till the payment is due. I have returned items that was on deferred but they took it off my regular total so when my deferred payment is up the item will be added again when it was returned and should have came off the deferred payment. They are way over price and shipping is way over. They wanted $12.00 to return a item. Took it to P.O. It was $4.99.
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