Consumer Complaints and Reviews
Purchased items in Dec took too long to get to me. Purchased them elsewhere, Fingerhut items were finally received in late Dec at my workplace. At the time I was on vacation, my place of business also closes for the holiday season. Reopen in January 3rd and on this day I returned the items. Today 2/10/17, I get a call that my acct is past due like WTF?!? For $30.24 FOR WHAT?? They said for "Shipping & Handling". I lost my mind not only for that nonsense, but I was having a hell of a time trying to understand the customer svc rep all 3 of them. I cancelled this whole account immediately! I refuse to pay for someone else's error, yet alone for S&H!! I know am not in the wrong here regardless how rude & angry I became on the phone with customer service reps whose language barriers is hard to understand. Fingerhut this is total BS!
I ordered a Razor Scooter for my Granddaughter for Xmas online. Keep in mind that I changed my address with them back in July and have ordered several times from them since the address change. They shipped my package to my old address in a totally different city and because SOMEBODY signed for it I'm still being charged for it. I indicated that my shipping address was the same as my billing address.
Stay away from Fingerhut! We been paying them faithfully $151.00 and mom as $76.00. Well my lily retard ass calls them, begging them to wait 5 days till daddy get paid because we had emergency funds that had to come out in $400.00. Ugh. Bad idea on my part. Me being a faithful customer of over ten year's! And mom's twenty. They lie like they always do tell me no can help because they got no stinking Americans that will work for their sorry asses??? Yeah boom. They took all their money out??? They royally screwed me over! They could not wait till my daddy got paid Feb 8, 2017, because we had to pay that emergency bill to save a life. They constantly send wrong orders like last week they sent wrong ring??? I call not mean explain to them this y'all fault, only this fourth time them to tell me "you send item back, wait 4 weeks for process order then reorder!" Wait, what? Real seriously???
Then three week prior I order pants. They cancel order and lie fifth time. They pulled this ** for months? They again lie and claim yet again this was our fault? I email them only to have them email me informing me to call customer service? Really? Y'all asses got a email and you request customers to contact you to get your messages to them then you ask them to call? What the point of having emails geniuses???? Yeah seriously. A swing they now sale for $125.00, two seat country swing I paid $499.00 for probably $600.00 counting shipping charges that I was forced to sell for food for only $100.00 because they charge 10.00 for one ring, two slow ass busted PC's $600.00 each later and I'm still wandering why I'm broke as a joke later? Yeah. Don't trust them? Esp if you poor and trying to rebuild your credit? Me no speak no English unless you speaking my kinda language money!
Now because of them I gotta fight, keep my 76 yr old mother and 75 yr old daddy warm when they turn out the power due to the insufficient funds that will take place because of their greed! It truly is the root of all evil? I'm sure you all have heard the old saying it's like taking candy out of a baby's mouth. In this case it's like taking food out of elderly peoples mouths! #CrookedFingerhut
Fingerhut allows the opportunity to purchase items by charging a small monthly fee. I would not be able to purchase these items otherwise. I cannot afford to pay for items on one time purchases. The minimum that Fingerhut charges and the length of time that is allows you to the amount due is absolutely convenient. It's a win-win situation for both Fingerhut and consumer.
Purchased an Intel mobile hot tub for over $1,000. Found it at Sears for under $500.00. Motor quit working 3 months after purchase and took several months and several heated calls to get a replacement motor. Within the year, the product will not hold air. Have service contract and will NOT DO ANYTHING! They expect a payment but we have no hot tub!!!! Several calls and no service. NOW THEY CLAIM the service contract only covers the motor!!!! Really???Shady service and we paid for a service contract. Want to return the defective product and told we couldn't do that. DON'T BUY FROM FINGERHUT!!!! Again deplorable service (actually hung up on me twice), won't accept return on horrible low quality merchandise, overpriced on most every product.
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Was suppose to get 50 off my 1st order over 200 bucks for 1st time customer... never got it. Called right away. Was told no because I got a free gift... cheap pocket knife. Told them I was promised it and now they're calling. I am not paying until they make it right. Meanwhile late charges etc... I told them "Make it right. Send me the original bill minus the 50 off and it will be ok." Customer services constantly disconnects you.
They completely take advantage of people who are trying to improve their credit. They overcharge for EVERYTHING. Shipping is ridiculously high. And it's not even worth it to return the garbage. The return shipping costs as much as the item itself. I sent a PAYOFF check and nobody can tell me when it will be processed. I haven't purchased anything in over a year, I've just been paying off my bill. And now that that's done, I will NEVER EVER purchase anything from them again in the future. They're worse than payday loans, total ripoff, take total advantage of financially vulnerable people.
I ordered a retro ice maker. I actually love the product. But it broke 3 months after. I had the plan repair. I shipped it back in and had no problem getting a new one. But the only problem I have with them is they charge you triple of what the product is worth. The product is $300 and I seen it on Amazon for $120. And as I made several payments it just seems that the balance was going nowhere. So I finally just sent one payment in and paid it off... Fingerhut products are just too high. I doubt if I will buy anything else from them.
I have ordered from Fingerhut as has my girlfriend, and neither of us have had a complaint except for shipping, which is outrageously overpriced. But yes they charge you more than other vendors, because with the sites that I've seen were retail sites "Amazon has this cheaper" type of thing. Amazon also does not finance, and Fingerhut is a great way to build or rebuild credit. With any credit company when starting credit, you pay for your credit before it pays you. There are cheap poorly made items on Fingerhut, but there's cheaper poorly made items at Walmart, Amazon, or any other place that you can think of too, but with anything that you buy online, if you're not sure, do the research.
Christmas of 2016 I decided to purchase a thousand dollars worth of Christmas gifts for my family from Fingerhut. After receiving so many catalogs advertising that I would receive my order by Christmas and other catch phrases like free shipping and pay nothing till March 2017. I recently had my credit limit raise from 600 to 1200 so I figured I'd go ahead and try ordering all my gifts from Fingerhut.
First problem was that they had my old address, the one from 2 years ago even though I had several shipments delivered to my current address and never was a customer while at the old address. It was stressful getting the address corrected. I had to work it out amongst my local post office and but Fingerhut didn't help. Eventually, I ended up having most of my presents under the tree. There were two presents for my uncles that never arrived in time for Christmas and it is January 6, 2017 and I still haven't received them. According to the records they have been "delivered" since December 20, 2016. I suppose the vendor is running behind. My Fingerhut monthly payment includes the items and the shipping costs, which by the way I paid literally hundreds for shipping even though Fingerhut advertises free shipping and receive by Christmas (BAIT AND SWITCH).
I asked Fingerhut to make it right and remove the two items off my account, communicate with their vendor, and adjust my bill. They refuse to work with me and happen to be very unprofessional and rude when I call. I send emails and get the lamest responses, never addressing my complaint. My 59.99 monthly payment is due on January 20. I will pay 100.00 a month and NEVER order from them again. I won't ruin my credit over them and I can't help but wonder if I'll EVER receive my 2 missing products from them. They lost a customer! STAY AWAY FROM FINGERHUT.
On 9/15/2016 I ordered a Dell Inspiron PC from Fingerhut. The unit was delivered on 09/26/2016. A few days after that the unit was inoperable, the motherboard had went up. I contacted Dell; they tried to fix the unit. It was sent back to me a couple of weeks later with a loud humming sound. A week before Christmas I tried logging onto the unit again and the same thing happened. The system would not boot. After an unpleasant exchange with Dell Customer Service, I was informed that Fingerhut was NOT an authorized Dell dealer and that the system was not brand new. However, it was from a re-seller and most likely refurbished. Dell will attempt to fix the unit again. Please do not buy any computer from Fingerhut. If you are choosing a name brand PC then go directly to the company to purchase the product. I have a six year old eMachine that is still working fine.
Fingerhut has been on the downward spiral for years now. I have had my account for over 13 years. In the past I never used them. I just had the account. About 5 years ago they made it mandatory for you to order once a year to keep your account. So I have been doing so to keep my account. They send out huge catalogs all year round. I placed an order black Friday weekend and put in a promotion code so I don't have to make payments till March 2017. Well of course the promotion didn't show up on my online order. Of course your receipts don't tell you if you got the promo or not. So now it's after Christmas. Nothing can be returned and I get a bill due on Saturday 12/31/16. I will pay them and cancel them. I'm done with the false advertising and trickery.
I am a customer of Fingerhut and have been for over a year now. I am a good customer and pay my bills on time. I placed an order online but somehow the order was duplicated. I called their customer service department and explained my situation and asked to have some return labels sent to me so I can return the duplicate items. First off I was having trouble with the representative understanding me. I asked to have four return labels sent to me so I can return the duplicate items. The representative told me that they were updating account information and asked for my online password, which I gave him and after the fact realized I should not have. A few days later I received another item on the duplicate order, now I have three. And yes they charged me again. A few days after that I receive a call from my bank asking me to verify some transactions I made with my account.
Long story short, my credit card was compromised and 1000.00 was taken out of my account. They were closed yesterday so I finally got a hold of someone today, actually a supervisor who I explained my situation and asked him why an employee would ask for my online password? He informed me that yes they do that when verifying your account. I do not believe this is true. I gave my online password to an employee of Fingerhut and now fraud on personal bank account. I asked the supervisor for a phone number to the corporate office. He said he has no number for them. I will have to deal with him. This is very concerning. Company is fraudulent.
I had to pay the shipping charges to get the item and the shipping charges to send it back. It cost almost as much as the item I returned. It really galled me to have to pay this in order to keep my good credit rating and close the account. I did not want to pay them anything. The customer service is horrible and never did I see anything telling me that if I received a cheap, overpriced item that I did not like, I would be required to pay all the shipping fees. No company does this. I guess they do because the quality of their products are so poor... I ordered my first and last item from them. I don't think they even deserve one star.
They have deferred payments but they add it in the total but say nothing is charged till the payment is due. I have returned items that was on deferred but they took it off my regular total so when my deferred payment is up the item will be added again when it was returned and should have came off the deferred payment. They are way over price and shipping is way over. They wanted $12.00 to return a item. Took it to P.O. It was $4.99.
Though the order has not been shipped, the supervisor refused to cancel, saying it has to be delivered and refused is the ONLY way to cancel. I ordered early when the screen said it was plenty of time for Christmas delivery. No accommodations made when even they are still saying in time for Christmas ads. NO express because their system won't allow at this time??? Come on! Why are these people still in business??? My elderly mom's order was done the same way.
Fingerhut cannot place order until I send a copy of my telephone bill which is an error on their part, at my expense. I don't know how this happens but they insist that my number is a wrong number and want a copy of my phone bill to verify. I have been with Fingerhut for years and experience constant errors. No errors when paying my bill though. Fingerhut will no longer receive my business. I will pay this account off soon!
I was approved for a line of credit so I decided to order a couple of items. I ordered thinking the items were going to be shipped out within a couple days. It's been a week still no tracking number. Called customer service I talked to 3 different people and they all had 3 different answers to why my items weren't shipped out. When I say this company is the worst... I never write reviews or complain about ordering online but it was a must. Just a terrible business to order from. I want to ask for a refund but it might take me a month to get that money back from them. I encourage people to stay away from FINGERHUT. Try QVC or something.
I ordered a car radio. They took my money without having the merchandise in stock. Cancelled my order and still took my payment. They keep lying to me saying this and that. They actually are stealing from customers. I asked what kind of business are they running and he told me he doesn't know. This company is a fraud and I have all my documents and receipt papers. My lawyer is going to serve them today. Please I beg you save your troubles and money.
Fingerhut is the most unethical company I have ever dealt with. They played around with my payment checks and charged me late fees which they don't ever reveal. They charge prices on merchandise Arbitrarily. They do not acknowledge complaints in writing or even respond. Their merchandise often doesn't match their advertising. They are a totally bad trip!
I have been a Fingerhut customer for a few years now. I pay my payments on time, order carefully, and like the charge increases. However, to deal with their customer service department is a nightmare. Some products, for the price, are cheap and not what a person would order for the price you pay. Other products are a great buy... This is why the subject is "Down the Middle". I just had one of those "bad" moments. As a matter of fact, lately I've had too many of them. My account will be paid off, and I can finally say farewell to Fingerhut! I hope in the future their site becomes more user-friendly, as does their customer service department. I am sure small, independent, American-made companies would love to get their product out there... It would be nice to get a well-made product for the price you pay.
I found a Alesis forge electric drum set on Fingerhut, they are asking 768.00 for it and that's with a 31.00 discount. You can buy this same item anywhere else, Amazon for instance for 399.00 to 450.00. This is just wrong people. Should not be subject to this just because they're trying to get back on their feet. A lot of the time they even charge unfair shipping on top of the jacked up price. I have myself been a victim of this and now owe way more than I should. I did not know that a company that was suppose to be good could even do this. Buyers Beware!
My husband and I opened a Fingerhut account in July 2016 and ordered a set of four home security cameras. By the time we actually received the cameras, one of them was damaged so we used the instructions online to send that camera back. They have now been in possession of said camera for more than 60 days and every time we call to follow up the either ask for a payment or hang up on us. This company is absolutely deplorable and I will not stop until my husband and I receive a satisfactory resolution. We will never use this company again!
Okay, I order a few things from Fingerhut. I was then put in the hospital for 2 weeks. When I came home I found out my items was delivered but they were not at my front door. My items were either lost or stolen. I called Fingerhut. They told me I had to have a police report. I got one and sent it in. I was then told that I had to do some paperwork. I did that. It has now been two months and I still have not gotten my new items or a credit. Every time I call I get the runaround. There is never a boss for me to speak to. I have been with Fingerhut a little over a year. I have paid on time every time.
I wish I could give -10 stars. My wife ordered a Christmas present for me from here. When it arrive half of the box was missing and taping was awful. Then my wife checked the order and they sent us the wrong item. We got Rachael Ray pots instead of what she ordered. She called and made a complaint and told her it was her fault and she wrote the wrong order. My wife checked it a couple times. They told her that they are non refundable. So now we have to pay for both items. A very Unprofessional company.
I order this item then I call and canceled it and Fingerhut sent it after I canceled. I never receive it. Now Fingerhut wanted me to pay for something I do not own. They keep calling me. I am not going to pay for something I do not own. I talk to my lawyer and I will sue Fingerhut if they do not fix it. Every time I call Fingerhut I get the runaround. They are very rude to me too. I will never buy from them again. They should be close down. Please email me back. Thank you.
I bought an item which turned out to be a piece of garbage (I should have known). I return the item and they won't give me the full purchase price. Item is no damaged, item was sent back within 15 days of purchase. They refuse to budge, offered me a $10 credit. I said, "No, thanks. I will never buy anything from your joke of a company again." The balance on my account was 53.98 - the exact cost of the item. Now I owe $24 because they won't even refund me the cost. I paid 36.99 for the item. $16.99 for shipping. I was dumb I know. They refund me $29.00. So they made the money off me no matter what. Horrible company.
I have a Fresh Start Account. I was told that once I paid the total of the amount the account will graduate to a regular account. The account was paid in full on 11/16/2016. Since then I have remain in contact with them. Every time I call Customer Service I get a different story and that I have to wait one more week. I was told to call today to resolve the issue. Today is 12/08/2016 and I'm still waiting for a full answer and I still don't have credit.
Fingerhut has taken advantage of my mother. My mother has a Fingerhut account but does not buy from them often. She gets one outrageously priced item a year and just pays the minimum blindly. I began monitoring her account a while ago and noticed they would take anywhere from $1 to $5 for no reason. This has been happening for a long time. Recently I asked her to use her account to buy a tv. She said no problem. I got the tv and paid the minimum $60 a month early. My mother began getting bombarded by emails from Fingerhut saying you have available credit. Basically they were saying you have credit spend it. I also received these emails.
Later when I went to check the account history I noticed the $60 I had paid was gone from the available credit. Nothing was purchased after the purchase of the tv. Fingerhut is outright stealing from their customers. I've contacted them about this once before. They said they would have an account specialist contact me but they never did. Now they've stolen from my mother's account again. I'm honestly just fed up with Fingerhut and will attempt to get this account closed for her or have them pay back ALL of the money they've stolen.
I applied for an online account, was approved, and attempted to use the promotional code advertised. I was unable to use the code and called Fingerhut to inquire as to the problem. The representative checked the account and stated that she did not have an answer but she would check with the supervisor. I was placed on hold. When she returned, I was told that the account would be straightened out and corrected with 24 hours. To make a very long story short, I have spoken to at least eight different representatives, I have received eight different ridiculous reasons (e.g., "you opened the account on the phone", "you placed the order on the phone", "sorry, the promotion ended", and the madness goes on and on). I have asked to speak to a supervisor on several occasions, but I am only connected to voicemail or hung up on. Fingerhut is by far the worst company that I have ever attempted to do business with.
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