Fingerhut Reviews

I've been with Fingerhut for over 2 years. I like that it has helped me build my credit... I've gotten two credit raises in the last 2 years. I pay on time and never buy more than I can handle. I've overpaid on so many things it isn't funny but the way I saw it, I didn't have the money to pay full price so I just put it on credit. Well, I absolutely hate their shipping fees, it's absolutely ridiculous. They overcharge on shipping, so anytime I look for deals with them, I look in the clearance section ONLY when they are offering free shipping. Well the last 4 times that they offered free shipping, I was conveniently locked out of my account and then when I tried the day after I was able to get it.

I am beyond upset, furious, and distraught due to the situation I am having to deal with with this so called business Fingerhut. I got merchandise from this company. Paid it off. I was always on time, never had a late payment. So they emailed me, called me, emailed me and emailed me stating that I had a credit limit with them for more money than I was approved for the first time due to paying my loan off on time. I was skeptical about purchasing from them AGAIN due to the fact that the ring I purchased from them tarnished and it was suppose to be white gold. I called and the customer service representative told me basically "too bad. Youre out of luck. We have a 90 day return policy", which I could understand so that was that.

I have had Fingerhut for years. Told my daughter to use them to build her credit. She now has a balance of 180.00 and nothing to show for it. They say they never received a returned item, yet we have the email proof... I called customer service only to get an operator working out of her house with screaming kids and barking dogs in the background. After writing this review I will be getting in touch with the BBB. I had a credit limit of over 3,000, told them to close my account. This new operator says if I ever want to order anything again, I'll have to fill out another credit app. Ha, I'm NEVER using Fingerhut again!! I'm sure they don't even care!!! Please, if you are reading this review, DO NOT use Fingerhut!

I paid before my due date and they applied it to June payment. So it showed 2 payments in June but my second payment was for July. Their company is so stupid you pay before the due date you get a late fee applied. They called me for 3 day I'm off work is why I got the call. 4 people and my attitude and foul mouth got my payment applied for July but my credit took a hit cause my payment is due on the 27 of each month and I paid my first payment on the 3 and my second payment on the 1st. So you get late payment fee if you pay on time. This company needs to revise its standards. Most companies don't care when your payment is made as long it is before the due date.

My wife ordered a HP all in 1 computer. We got it, it came with issues so we skipped Finger ** and went to HP. They diagnosed it and said "I thought you said this was brand new." I said it was and they informed that it couldn't be new it has programs from 2014. And it had no driver for video so I looked at a green screen - they fixed that but my keyboard just doesn't work correctly. It took me 25 minutes to type this. I changed it 3 times and still ng, so I called, got attitude so I went to the ceo and left him my grievances and still no call from them and I can't return the crap they sent so I called the Better Business Bureau - seems to be the only way to get stuff done. Bottom line unless you want used crap you won't purchase anything from these rip offs. It's a shame that the customer isn't their main concern. Fingerhut sucks. The law needs to get involved. PS I have a zero tolerance policy for businesses who rip me off. Someone will pay one way or the next.

Products aren't good quality. I purchased a tablet it broke after a week. I purchased a comforter/sheet set not good quality at all. Sheets got balls on them after 3 washings and comforter fell apart after 2 washings. For the cost of items and them to fall apart ridiculous.

Fingerhut ** me around over 10 dollars. They took the money out of my account automatically. I have them permission to do auto pay and then on the last payment for 10 dollars they put me down for a 30 to 59 days late and messed up my credit score. I had 732 credit score and lost 100 points because they said the auto pay from my checking account had to be renewed but they never let me know. I called and talked to them and they were very rude and said they can't do anything about it.

I will never ever do business with Fingerhut again. With most business you get a 5 day grace... With Fingerhut if you are one day late they charge you a late fee of $37.50 but they don't tell you that when you make your order. With a late fee that high you will always forever owe them. Never again will I do business with Fingerhut.

Ordered a 5 pc yard set, waited over the expected delivery date, finally got my order. Lugged the 100 pound box to my yard. Cut it open only to find out it was the wrong item. I quickly called them to explain. The rep on phone told me to bring it to my choice of shippers and send it back. I was like "What, no way you sent the wrong item. I'm not paying to send it back." Finally after that fight I was transferred to someone else who said she will have the shipping company call me in 48 hours to set a pickup date. I was like "I'm not keeping this big thing in my house for days."

Where can we star...? I read a review almost the same as my issues with Fingerhut. I return an item and the shipping fee for two items was almost $60. For the only item I stay with the balance is the same as I did not return the other items. Im done with this company. Never again will order from them. Please shoppers out there, you can find cheaper online or in few apps that you can download from your phone. Don't fall in the trap of making payments every month which is gonna cost you triple with this company. Horrible choice I made!

I have never seen a company do this and I am so disgusted. I received a letter offering me 600 dollars added credit if I spent that amount. I didn't have any need to spend it and didn't want or ask for the additional credit. What they do is go ahead and put the increase on your credit report and then if you don't spend the money they remove it, putting you back to the original amount, causing a huge hit on your credit report. It's as though you are being held hostage. Either spend more money or they will hurt your credit report.

While Fingerhut is a creative "second chance" credit alternative, they already overcharge you on financing then on top of that they add about 18-24% to the average box stores pricing as a corporate policy to cover loss in nonpayment accounts. How is that fair to those of us who pay on time? Also how can you not match the prices of Home Depot/Walmart when the costs of these items to you and those stores are identical. Clearly you don't care even enough about the customer or you would have a knowledgeable American customer service team just like my three companies. You ruined my nephew's credit and now I have to help him because of YOUR MISTAKES AND IRRESPONSIBLE DISTRIBUTION OF CREDIT...

Fingerhut sends out catalogs with "fill in" and order pages. Anyone can and does order only to take the goods that are left at your door. Fingerhut does not require a signature, so you have no proof the items were not received and since you did not order it you're totally in the dark! Then Fingerhut sues you for the items you did not order and did not receive. FINGERHUT IS A SCAM COMPANY THAT ENABLES IDENTITY THEFT! THEY NEED TO BE PUT OUT OF BUSINESS!!! They scammed me out of over $900.00 and blemished my credit - FOR ITEMS I DID NOT ORDER NOR RECEIVE!!!

I purchased a item and returned it. Fingerhut states there was a small shipping charge associated. I asked them to adjust it off because I used their label to mail the item back. The customer service agents I talked to three is them said they adjusted the amount off. A year later I get a bill for $182.00 for collections. I called the company and they stated from 29.00 shipping charge, that was never adjusted. They were charging finance charges. The finance charges were more than what I purchased. I will never purchase anything from this company ever again!

Wow! Where do you even start with this "company". They are overpriced, sell cheap products, and their customer service is horrendous! After 3 attempt to contact them they sent me a general email telling me to call customer service weeks later. They will harass you with phone calls and emails if you owe them the smallest amount of money and are even 1 day late on a payment. Just a bad idea. It is often sold as a "rebuilding your credit" option and they really take advantage of you.

Ordered a laptop computer to be sent, and paid for 2-day delivery. Appropriate action was taken and was sent quickly. Within 2 days the package was delivered to Houston Post office to be delivered to me. Then an order was placed to send package back to Fingerhut (requested by Fingerhut)... After several calls and online requests Fingerhut informs me that there was a security concern. After several conversations, and different excuses, there was no stopping this process. Turns out some idiot, who gets a bonus for flagging suspicious requests, made a decision (bad guess with no reasoning, unless receiving commissions regularly, is ok).

I purchased a coffee maker from Fingerhut and made timely payments. I logged on to pay and my balance had doubled. After looking at my statement they had billed me for an additional coffee maker. To try and talk with their customer service is a nightmare. The company is horrible and their customer service is worse.

I ordered a phone with LTE (Blu D950U) speed but received an obsolete phone (same type Blu D950). Probably from last year without LTE. I sent an email. No response. I finally called 7 Days later and I was informed that all have to be without a phone for at least 3 days (for an exchange). Me being a business owner I can't do that. Sooo not impressed. Cancelled my account. I will never ever ever deal with Fingerhut again. Another thing, shipping was $14.99 for a 6 ounce phone 130 miles away.

I set up an online payment for my payday (5/31/16) which was a day before my bill was due. Fingerhut took the payment out 8 days early (5/23/16). On 5/23/16 I looked at my bank account and Fingerhut had taken out my payment. I immediately called their customer service. They assured me the payment would not hard post to my account, but they cancelled the payment upon my request. I checked my back account the next day. The payment hard posted, and I incurred an overdraft fee. I called again. In fact I called 5 or six times. I was asked to provide documentation to prove the overdraft was attached to the payment posted early.

Fingerhut customer service's very rude. I had a representative to hang up on me today on May 26,2016. She made a mistake on my order in which it was cancelled out instead of her cancelled the one particular item that was in question. I found out that by the order had been cancelled I wouldn't have my available credit until 24 to 48 hours.

For those of you complaining about your Fingerhut accounts...get a life! You know exactly, from the start, what you're ordering. Look at the price. If it's too expensive for you, don't order it. Look at the dimensions. If it's too small, skip it! Nothing ever comes "bigger" than you expected. Fingerhut is a company that offers you products and credit lines that fit your lifestyle. I've read complaints that are way too involved for a company to handle, and be involved in. I have ordered from Fingerhut many times. Have had to return a few items, and have had to cancel items. I have done all of this online through my account.

I have ordered items from Fingerhut for approx. a year with no problems. I recently purchased a flat screen tv and it worked fine for about (2) month. Then one day (while it was not even on), my daughter heard a loud pop. We realized that the screen (from the inside) had cracked. I called Fingerhut then contacted Samsung (who stated that they would not repair it via a picture I had to send in because it look like a surface crack). What? How could you tell from a pic? So, I contacted Fingerhut and they stated that I was over the return policy by 2 days! What? You cannot honor a broken tv? Which by the way, they charge at least $400 - $500 more to their customers for the same television.

Fingerhut is an online credit company known for their "Fresh Start Program". It seems right, if you can pay off a small amount in credit responsibly, a reward would be a revolving account. Here's what happened to me. I "graduated" the fresh start program in the middle of moving. As did my wife. We both received welcome packets and every bill since then has arrived to us. I checked my account as there was a purchase I wanted to make and all at once I had a zero credit balance but still owed for previous purchases. I paid every bill early, and more than the balance due. I was on a roll.

Bought a small lamp for my Aunts birthday. Was so ha-pay to get it before our vacation we take every year. Then it gets here. I open it, to put it in a new package. But no, I can't give it to her. All of it is not there. So I called, asked them to overnight it so I can have a gift. But they won't do that, so now after paying 100 for a gift, I have nothing to give her. Once it is paid for I will never order from Fingerhut again. But they did say, five to seven business days... Wow, that's way past her birthday.

I'm highly upset with Fingerhut. It comes down to Mother's Day and I'm trying to purchase some flowers on Teleflora.com as they advertise on their site. I couldn't purchase anything with my credit account with Fingerhut so I call Teleflora to place my order and they say, "We have your confirmation number" and then the next second, "Oh it's declined."

Beware of this company. I ordered a pair of shoes and a bathroom scale. Shipping for these two items was almost $25.00, which was ridiculous. When I returned the shoes, I was charged $14.99 shipping (they said that's what they charged me to ship the shoes to me although the shoes were much smaller and weighed much less than the bathroom scales) plus a $7.95 fee for "handling fees". So, for a $90.00 pair of shoes that I returned, I was charged a total of $37.93 for "shipping and handling". When I complained, the guy offered me a $15.00 discount coupon. I refused the coupon and asked if he could close my account. After some back and forth, he finally said yes, he could. Will never order from them again and would not recommend them to anyone.

Beware of Fingerhut. They lied of an amount I owed them on my credit report. They increased the amount I owed them without any notice. They sold me (2) defective, crap-lousy-piece of ** comforter, had 1000 pinholes in it and the stuffing coming out. Fingerhut refused to accept my return to credit my acct. Do not buy a damn thing from Fingerhut - lousy place to buy anything!!!

I checked my credit report last night and found that someone had fraudulently obtained a $300 Fingerhut credit card in my name. Worse yet, the credit card had been charged to the limit but no one had ever made a payment. The account was closed as a charge-off in April, 2013 and listed as a black mark on my credit. I called Fingerhut today and reported the fraud. I was told that there was nothing they could do to help me as the account had been sold to a debt collector. Fingerhut's customer service representative gave me the phone number of the collection agency. I called the collection agency and they told me that they had obtained a judgment against me. I don't know how since I never applied for or obtained a Fingerhut credit card, ever.

While I have read several reviews about how bad this company is, I also have personal experience as an account holder as well as my mother in law. I can see both sides of the coin. While I have been with Fingerhut for a little over a year, I've never made a late payment, my payments are handled in a timely fashion. My products arrive usually in good condition however the products are crap and of low quality are WAY over priced and interest is ridiculous. However I still understand they are taking a chance giving you items up front. My credit line started at 600 and now I'm at 2100$.

I opened an account with Fingerhut around the holidays as funds were tight. They messed up my order and didn't ship items they claimed to have shipped. "Oh wait those were on backorder, we're sooo sorry." The quality of the products is below substandard and the pricing and finance charges are way over inflated. Customer service, they have none. When you do get a person it is someone offshore (overseas) that is reading from a script. Ask for a supervisor and get put on hold until they finally drop the call.

My husband has an account with Fingerhut. He wanted me to have a mom's birthstone ring. I ordered one, but never found where you could list the size. If we wanted to cancel order, we had 24 hours. We called less than 12 hours later. They wouldn't change the size, but our cancellation request may or may not be approved. We won't know for 1-2 days. So, I guess we may or may not be stuck with a ring that won't fit. I told my husband that I never want to order anything from them... I doubt they could make a quality ring, with 4 different stones, in less than 4 hours unless they slap it together.

Seriously annoying company. Seriously. If you are 5 minutes late with your payment they are calling and harassing you for payment. Seriously, mine was due yesterday at midnight, called before noon today. The payment had been made, it just hadn't processed through my account yet (because they are suuupppeeer slow at processing your payments). When they call they act like they are some sort of debt collector and try to force you to make a payment over the phone. I never make payments over the phone, especially if the person is calling me. I have no way of knowing for sure if that person is from the company or if they are just some scammer trying to grab my credit card info. Not to mention that 9 times out of 10 when they call I've already paid and they just haven't bothered to apply my payment.

This company is a complete joke. First off my grandmother has an account with them and is blind so in March I called to make a one time payment with my debit card for her and had to fight with them 45 min to even take the payment since the card was in my name. I had told them it was a one time payment. Well this month I am looking at my bank account and see where they decided to go into my bank account and help their selves and draw my bank account negative on top of that.

I purchased a desktop PC from Fingerhut on 1/27/2016 for $689.99. This same PC is located at multiple other sites for around $200 less. I asked for a discount, but they would not budge on the overpriced product. I went ahead and made the purchase because my wife required a PC for school and our laptop was not working at the time. Upon receiving the item we did not begin using it right away. It sat in the box for an extended amount of time. When we did unbox it we noticed multiple areas where the item was damaged. It has a window on it to see the inside of the PC, but this window had a big scrape the length of the window and it was diagonal so it defeated the purpose of the window. One of the screws that holds the side panel on was missing because the back end of the case was almost folded in half, and there were other damaged spots on the PC.

ALERT! I bought a iPad Mini. I made every payment for the last 8 months of 59.99 $. They are telling me with the interest rates that my balance is going up unless I pay more on top of the minimal payment. What??? Scam! This company needs to be reported to the credit bureau. I losing over 70$ available credit every month. And the minimal payment is 59.99! They need to be reported!!!

I bought Adiktd jeans from Fingerhut.com. This is the first time I've bought this brand online and less than 1 month later I get advertisements from a place called Arkcotex.com. I guess they are the manufacturer but I don't appreciate my personal info being sold to third parties. This is the reason I am reluctant to make purchases online. I was going to buy some home decor items from them and use their payment plan but not if they're going to sell my info to the people who make what I buy.

I tried to order a pair of shoes from Fingerhut. The downpayment was $30. It showed up as declined. I knew there was plenty of money on my debit card. So I called the customer service department, and they tried running it again, declined. It charged my card $34.50 four times totaling 138. I have to wait 8 business days for this money to go back on my card. I live payday to payday and losing 100 dollars for eight business days, that was my grocery money. And if Fingerhut doesn't reject those payments, they keep the money then I have to file a dispute with my card and that can take 6 weeks. I am filing a complaint with the attorney general's office in Minnesota as their company is based in Eden Prairie Minnesota. Do not order from this company!

I bought a laptop and they tried to withdraw from my account and it didn't go through base on they said. But my account was correct and they put it in my credit. And I went with their collection and paid them full. Now Fingerhut put in my credit report late and $0. And they don't want to removed late or my item and I paid them full balance with some extra money and they messed up my life and my credit.

I ordered a radio from them that was defective. When they received it back I asked them if I could get my $30.00 refunded to my debit card. Come to find out they charged late fees to my account for this defective item. They didn't want to refund my fees at first. After a whole argument they finally agreed to refund the fees to my Fingerhut account. I told them that I still wanted my $30.00 refunded to my debit card since I would never order from them again. The customer service rep said I would have to call another number to get a refund. I'm sure I'll receive terrible service on that end as well. I can't call for my refund until the late fees actually credit to my Fingerhut account. We'll see how that goes. Don't order anything from them ever.

Bought a fire pit. Look amazing. It cost $119. I thought it's a great buy. I didn't expect shipping. Charge would be $30 and the down payment is 30. So I guess it's no big deal, and I pay off right away, and my credits line never increase. When I came back for some more stuff, an old video game was like 2-3 years old would cost you 80 buck where it's 40 brand new elsewhere. I feel like this place only ripping people off. My credit limit is 180. It's so very hard to find stuff to buy when everything cost so much. I hate this retailer. Don't buy here. You better off with Amazon or eBay.

I bought and received the Hillshire Springfield twin bed with the understanding that I would make recurring payments but when I type make a payment, it says I have to make one full payment. I was approved for credit. I can't and don't want to make one payment so I will get late fees. I'm sorry I ever heard of Fingerhut. Because of them I will get bad credit scores. I've written to consumer but to no avail.

I was paying my monthly bill on their website. I can no longer access the website and must rely on calling their 800 # to pay bill. Ordered at Christmas with discount code. They never honored code. Paid full price. Constantly add late charges to bill because they don't post on time.

I know most people won't like this review but it's okay. I have been a customer of Fingerhut for about 1 year. I buy what we want, taking into consideration, I have to pay it back. I am responsible and very aware of the terms that Fingerhut has laid out for me. I like the merchandise, payments are low when you consider the option of going to another store and forking out the complete purchase price. My credit line has increased dramatically because of my continued loyalty to this company.

I have never been treated so terribly. This company has been taking money from my bank every month. I called because I knew my account was due to be paid off. I called them and a woman told me that she would close my account because they will continue to take the payments from my bank. I paid my account in full on time every month. Now today this man told me that my final payment of $18.00 was two days late so I have to start the Fresh Start program all over again. Then wanted to argue and they are the ones that closed the account. I refuse to deal with them ever again. They took my money and then treated me like crap. I wish I had never purchased anything from them. Thank goodness I paid my debt so I won't deal with them anymore. DON'T DEAL WITH FINGERHUT. They should be put out of BUSINESS...

I pay my bill every month and my bill was not going down. My statement shows that I pay every month. But my bill is not going down. It's going up. I NO available credit for the payments I send in. This has been going on for five months. This company should be investigated by the Government.

We got an Xbox 1 brand new from Fingerhut. I asked to switch my due date for 9 months now. I am paying more than what it costs because they messed up and didn't change it. So now my credit is suffering because of them messing up. They refuse to take their mistakes off my balance. I called and complained. They still won't do nothing. I advise people NEVER use Fingerhut EVER. They are running a scam because we keep having to pay and pay. It should have been paid off by now but it hasn't because of all the late fees they have cost me.

Fingerhut required I make 19 payments of $49, as the payment sheet CLAIMED. I paid all the payments, then after I quit making my payments, I get a bill saying that ONLY $9.00 went towards the principal. I was supposed to make these payments for??? But if I was to make the payments they wanted me to make, then my original amount of $634 would have ended up being $9862. Kinda high interest.

I had a 30.00 payment which I payed twice because according to them they did not receive my money order which was mailed out almost three wks before the due date so I payed with a credit card just to avoid late fees which was in Oct. 2015. On Dec 8 I requested a full refund. I have been giving every story in the book. I think I was treated very unfair considering I always made my payments on or before the time so why not give me that same courtesy. It's just been one story after another. They even went as far as to close out my account. Please help me in any way you can. 30.00 is a lot for me to lose considering the fact that I am unemployed due to my severe disability. Thank you. Unsatisfied Fingerhut consumer.

Owed almost $150 after making payments each month for eight months, including a late fee that was accessed after a missed payment in the beginning of January. During a phone conversation, my fiance authorized an automatic payment on 2/13/16, however we ended up paying the entire balance early on the 10th and it cleared from my bank on the 11th. Five days later and my fiance's bank card was denied at two different merchants. Go home and sign onto bank account to realize Fingerhut had charged him AGAIN using his saved bank card. It did not show a confirmation number for the second charge and said it was paid on the 16th and cleared from the bank on the 16th.

Signed up with Fingerhut to get gifts. My purchase was a GAMO Treasure Finder. It came and was not worth $300. They mailed me a return label. They got the GAMO, $30 deposit, and charging me shipping, and fees for late payments. I have nothing.

I believe Fingerhut has a new scam going on now. They hold on to your payment for weeks. Then say you are late, charge late fee, send you to collections and then make you owe double payments every month. I believe it is a scam to get more money from their customers. Even if the payment is mailed 2 weeks ahead of time it seems all other bills are received except theirs for some reason.

Fingerhut is a company who is out here ripping buyers off. They are stating that I owe them $988.24. How can I owe all that money when my credit line with them is only $850.00. This company is trying to make me pay more money than I owe and trying to take me for a fool idiot. NO WAY... I will fight this matter to the end. And they don't allow no one to go over their credit limit. I can assure you that many others are having this same issue... They just gave me back my credit line in 2014. The other stuff they claim I owe in 2009 has been paid in full... 2010, 2011, 2013, I had the acct closed and had to call and email mail them to restore my credit back. They keep changing my acct info on their site but I have copied and pasted and saved each and every one. I have every document and letter from them.

I ordered online a 60 inches TV Samsung and on 11/16/2015 it was delivered to my house. I returned the TV and was picked up on 11/20/15. Fingerhut declines to make the adjustment on my account. I have sent Fingerhut proof that I have returned the TV but they never return my calls or acknowledge my request. I am paying for something I don't have because my credit can get damaged.

I sent 2 payments last year to Fingerhut and they said I did not pay. Right now I sent 60.00 to them and they are saying I did not pay. I have receipts but they still will not credit me what I paid. This place is the worst rip-off dump there is. Do not buy from them ever.

I order from Fingerhut for Christmas everything came in good time except the bill, at that time I did not have the internet. I tried a number of times and couldn't get a live person. When I did get the internet I saw a bill online but could not get into the site. The first thing I did was to Email them with no response, 35 times later I still got no response. Finally I got hold of a real live person, who was of no help. She would NOT listen to anything I said to her. All she kept trying to do was to get my credit card number and so. "You're refusing to pay?" "No, I will pay as soon as I get a bill," "You will have to pay a thirty five dollar late fee." is all she said. I informed her that I would pay it this time but if they tried it again I would inform DA's office & Better Business Bureau. To me it seems like a shady operation. Why didn't they send me a bill in the first place?

I ordered a cell phone, saved it for 3 weeks (until my daughter birthday). It worked for five days. First problem was when she could not receive calls. Two days later, she could not place calls. Next day she could not text message, then it could not hold internet service. Finally it just went black. I took it to AT&T service desk. They said they see a lot of Fingerhut phones being brought in to be fixed. Sad thing is that there is nothing they can do for them. Told me to call Fingerhut. I did. They said call Samsung. I did. They said call Fingerhut back. I did. They said it's been over 30 days so I was stuck with a 400 dollar bill for a phone that does not work. I asked to speak to a supervisor and got the biggest bunch of lies anyone has ever heard! One week later and still have not talk to anyone. All I can say is this company needs to be ran out of business, never ever buy anything from Fingerhut!!! They are overpriced anyway!

This company had overpriced merchandise and always sends the wrong shoes size. Charged me to return the item that they made a mistake on.

I purchased a comforter set from Fingerhut back in November of 2015, I did not like it so I returned it in the original packaging. I was told that I would be credited back for my $30 downpayment or have the option to exchange the product. I received a confirmation on January 18, 2016 that the new items were in processing. A week later the items were cancelled, as I contacted the customer service department, I was told they are requesting the first month's payment, which I did over the internet, as a result my items would be shipped within a week. Okay, one week later I called back and now they are saying that I need to put another $30 down payment.

I ordered Christmas presents for my kids. I received them early and they were in good condition. My monthly payments were 27. I was paying 30 a month. No problems till I made a payment 1-1-16. They charged me late fees and told me to make a second payment. They counted January's payment as December's. I have a confirmation number that I paid January's payment but they don't care. I pay early and get penalized. ** Fingerhut.

I recently went with a friend of mine, because she wanted to purchase a car. While we were waiting for the paper review for the car I asked that if they could check my credit report. I was told I had good credit, however there was a $17.99 of credit not paid to Fingerhut. I remember this conversation I had with fingerhut regarding a raffle ticket that was sent to me. I advise I did not receive nor did I asked for a raffle. No one there was able to.

I cannot believe this company. I opened this before Christmas as cash was short and I wanted to buy a couple things from them. Big mistake. The items were way overpriced and JUNK! Then to my surprise a week before my payment is due, the second payment. Paid the first one way on time and even a little extra. They started emailing me and even called me to tell me my bill would be due in a couple of days. And to pay it on time or get a late fee. WTF??? Made me very nervous and woke my husband up and he works 70 hours a week. So, he was not happy. And, ask me "Didn't you pay the bill?" I said, "It's not due yet". I have all intentions of paying them, and on time too! I wouldn't want a late fee on top of their exuberant credit rate! But, geez, calls, emails, basically harassment before the bill is even due. I am sooo finished with Fingerhut! And I just barely got started!

I bought a laptop, an ASUS to be exact. I decided after trying it out I wasn't all that impressed and didn't want to pay over $400 for it. It wasn't worth it. So I sent everything back and waited over a week for it to be returned. I call up and ask that I would like for my refund to be debited back into my account. They said they couldn't do that only if they received an R10 Reversal Refund, BTW it's $30 from Southside Bank. That's a big ** hell no! Not only that, they automatically drafted $34.99 from my account, after I made an automatic payment, so $64.88. I am not one bit ** happy with this. All I wanted was to return their laptop, which I did and get my money back. They literally make it impossible to make the transition easier for their customers. Oh, it will take up to 30 business days for a refund check, no; then you need to request an R10 from your bank, again no.

Steve Nave, CEO of Bluestem is far and away one of the worst individuals that should be allowed to oversee a company that has anything to do with customer service. Part of their collection of brands is a long standing company known as Fingerhut. Under this brand, they sell a large selection of items, typically found at retailers, to people with less than perfect credit. They accomplish this through charging higher prices and interest rates. That is pretty well in line with what any company that deals with high-risk customers must do. Fingerhut cannot be faulted for that aspect of their business model.

Buy a phone and refuse it because I see it was not an unlock phone. And I call them three or four times now to see if they put my money back in my account or send me another phone which is unlock and they did not want to sent me one or put my money back in my account.

I called Fingerhut to cancel my mother's account with them, she passed away. I was on hold the 1st time for 20 minutes, the 2nd time for 15 minutes and the 3rd time for 20 minutes. Then they wanted my name and address and phone number. The women just died about 15 days ago, she left nothing, had nothing. I have to get a loan to take care of her remains and you will not let me close out a $330.16 account!!! WTF. They were rude and did not speak English well at all.

You must have a lot of whiners on this site. I have dealt with Fingerhut for 2 years and have built my credit up from bad to good and I am on SS. I can do what I could never do when I was working, buy nice things and each item has customer reviews that are honest. I have a $530 watch that cost $500 on line, an Apple computer that cost $50 more than the Apple store and most of all, one summer I thought I would die (I am 70) because I had a hard time breathing in the heat. I called customer service and ordered an air conditioner and told them my situation. They expedited my order and I had it in two days. I pay three times the payment amount and that is how you do it. At some point, you can become a member of Credit Karma to keep track, you can get a credit card and pay off Fingerhut and save money but I wont do that because I like how they treat me when I have a problem.

I ordered two ride on toys for my grand kids can carry powered battery chargers. Once they arrived which were way too small for my kids. They were infant size very disappointed.

I placed an order with Fingerhut Fresh Start on December 10th. Apparently Fresh Start is low on their priority list, except they make sure they charge you right away. I was not informed that they cancelled my order until I called in on December 15th. Apparently they had some items out of stock and they cancelled the order instead of contacting me.

I placed an order for a fireplace heater. When it arrived, the heater insert was malfunctioning. I called customer service and was told that I can use return label and return it. I did that and took it down to my local post office and was told the label was invalid. I called Cust Service again and was told to call UPS. I called UPS and they also told me it was invalid. I called Fingerhut again and they resent me a label and it was for Fedex. I asked them if the replacement insert would be sent to me today. They told me yes, they will send the replacement today and to call back in a couple days to get the tracking number. I hung up and called back just to be sure and they told again it was sent out.

So Fingerhut deducted instead of one payment from my account they took two. I called them and they told me 10 -12 days. I told them I needed to speak with a Supervisor and got, "Well, no one is here." So I told them since it was that easy for them to take it out, it should be that easy to put my money back in. Nope. I proceeded to get the runaround from one person to the next and then was told it would be back in my account in 24 -48 hrs. Well, that was Friday, hmm, so I called and now they say Wednesday. I told them if it's not in my account by this time, I'm calling the BBB.

I ordered two shirts. One was a hoodie shirt in black for 69.99 and a blue shirt for 59.99. When I got them they were see through. Online they were solid shirts. I sent them back. First they said they got them both then they said they only got one but they kept going back and forth on which shirt they got then they credit my account they say for $45. I didn't order anything for $45. The return should have been 129.98. After 2 months of dealing with this I contacted the Better Business Bureau. They still refuse to pay credit my account so that was a waste of time. Is there no one who polices these companies that can actually do something?

Fingerhut said they shipped these items but I never received them. I contacted them as soon as I noticed they were not in the box. They told me they ship these two small items in a box with a 31lbs scooter. That would be very stupid. Fingerhut never sent theses items out. They will not replace them or try to locate them. They are the real Scrooge for Xmas, two kids will be very disappointed. Thank you Fingerhut for hurting them. You did this. You are not a honest business. I will be cancelling my account. I will never deal with you again!!!

I ordered a laptop. Item was left at front door of apartment. I did not receive item. I filed a police report. I was told I still need to make monthly payment, during their investigation. I refuse to make payment. Account was sent to collection.

I ordered a tablet on 12/5. I received it on 12/15 and my first $30 Payment was taken on 12/9. When I turned the tablet on there were lines going across the top of the screen. I was so hurt. This is my Christmas gift. Called them to find out what to do and I couldn't understand anything that was coming out of the rep's mouth. So I hung up to call back when I got home. Called back to find out because I have a fresh start account I have to wait 7-10 days to send it back then wait to see if they will have any in stock when they receive the one I have back to ship me another one but I have to make my payments on product I don't have.

This is actually my very first time writing a bad review for any business ever! I usually understand when something is my fault and let it go if I get upset with a business. Well, this company's customer service line is unbelievable. My boyfriend decided to make a payment early to get it out of the way even though I was set up for automatic payments. He made a payment, then 2 days later on the scheduled date they charged me again. I called them and asked if they could please reverse the charge as I already paid this month. They declined. (Which is fine, I could live with that.) The customer service lady said "We can't since it's not Fingerhut's fault you made an extra payment." I can't believe she said that!! I work for a call center myself and you are never suppose to say something like that. Anyway, I hung up the phone and checked my bank account. ANOTHER payment was charged to my account & overdrew my bank account.

I placed an order. I received all the items except the 25 minutes was done. Done. I called Fingerhut to check on the item. I was on and off of hold for 25 minutes. The girl kept telling me it was delivered to my front door. I told her "I don't care what it says I didn't get it".

I order a box spring and mattress on Dec 1 and they gave me a deliver date of Dec 14. 2015. That a 14 day and it still not here. And I get a call from the shipping company my mattress is damaged so the whole order goes back. I am done with Finger Hut.

It seems like the only people who write reviews are people who are mad. You’re an idiot if you think that Fingerhut is going to be something unbelievable. It is meant for people with bad or no credit. They gave me a chance to rebuild my credit when no one else would. Within a year they have raised my limit three times. Because of my good history with them I was just pre-approved with Capital one. Yes you will pay double the price for an item. They charge you shipping costs if you return something, hound you to death if you have any available credit that you haven't used and customer service is rude.

I tried to order a Nintendo DS for my son for Christmas 2015. This was over two weeks ago. When I called back, they became very strange and suspicious. They said I had the wrong social security number. I was transferred to someone who actually spoke clear English. She gave me a very friendly story, which, frankly, seemed very contrived... About how sometimes numbers get mixed up so that customers can have their s.s. numbers to be private. Then a loud, rude man from India was given the phone. He kept yelling at me and asking for "catalogue number". I told him that I had lost the cover to the catalog and didn't have the number, and he said at least 4 times, very loudly: "You MUST HAVE THE CATALOG #! It is very important!" It was said so dramatically that I literally started to laugh. I said thank you and goodbye and then came to ConsumerAffairs to see many complaints about Fingerhut. I will not be ordering anything from them.

5 stars!!!! I was notified today by my credit monitoring that WEBBNK/FHUT did a HARD inquiry on my social security number! This is fraud., I have spent several frustrating hours on the phone with this company to no resolve. They will not send me to a live person. The so-called 'fraud dept'. is nothing but a voice mail box that says to leave a message and call back in two days. This is a joke of a company and a joke of a fraud dept. This dinged my credit report 40 points in one day from their hard credit inquiry. I always shred anything that comes from this company. NEVER OPEN AN ACCOUNT HERE. Their representatives are all overseas. You cannot speak to anyone in the USA. I have to spend now hours trying to contact the credit agencies What a nightmare!

Unfortunately I have to give them at least one star. Unbelievable! Very dissatisfied with the experience is an understatement! Customer service is absolutely horrible!!! I placed an order for two items! The items were supposed to be put into the same box as they have the same tracking number and according to the USPS there was only one package. Inside the box was the art set that I ordered but not the jacket I also placed an order on along with my billing invoice as well as another customer's invoice for her items. I did not receive the items that the other customer ordered but have her packing slip with all of her information on it.

I was trying to order a couple of things and the shipping was $130. I asked why the shipping was so high and the customer service rep gave an automated response. But, her answer was to order multiple things at a time to save on shipping. Well, two things are in my cart and it's $65 for one and $130 for both. Exactly how is that saving on shipping?!?! Then, she basically proceeded to say it wasn't her problem and did I need anything else. I thought Fingerhut was a good thing, but now, they have completely lost my business!!!

Dec.9th 2015 I called trying to find out about my account I with their Web Bank Advantage credit opened in 2013. I brought an item and returned it, so now I have no credit and the $30 is gone. Then I call Fingerhut customer service 3 times and I feel like I went to another country. I was trying to see if I can close the previous account and open another one. Then this service person, whom I can hardly understand tells me it would take "many months because of the procedure" to close my account. What is many months supposed to mean!?. Then I tried again and the woman was going to connect me to accounts which rang once and disconnected. ** Fingerhut. Will spend my money elsewhere. They really need to be investigated.

My husband open a credit account with Fingerhut. We have been paying on time. The payment was 20.99 a month so instead of sending 20.99 I sent 25.00 but I never missed a payment with them and I been with them since May 2015. Started off sending 30.00 first payment so I think everything is ok. So Dec 3 I mailed 25.00. I get a letter saying I owe 17.99 for Dec for the interest. I ask them the interest should have been taken out of the payment. They tell me no that not right so even when I have been payment more on this account I have a problem of being honest about this account. I am pay way more for this product what stated at 259.99. End up paying I do not know. I trying to pay them off. Never to do any with them again.

So I ordered two dolls and a remote control helicopter from them online after they'd accepted my credit as long as I sent in a 30$ deposit. No problem. I used my bank card and sent the 30$ in. Less than a full day later they still hadn't removed the money or processed it so I canceled the order. "No problem" they said "Order canceled. Have a nice day".

I made my monthly payment online (as usual) and then checked my bank statement and the same payment was debited 2x by my bank. I spoke to the bank and was told FINGERHUT did this. I needed this corrected immediately and called FINGERHUT. The customer service rep said it would take up to 10 days to investigate. I then sent an email with same request and got a pre-packaged response advising "call customer service". There was no attempt to apologize or correct their mistake. This is the holidays and $60,00 taken out of my bank account hurts. I am a senior on a fixed income. FINGERHUT has awful customer service and no one seems to know what they are doing. I will never buy from them again.

I got a catalog in the mail. Tried to order and use code for free shipping. They told me my code expired. I read to them it did not expire till 2/25/2016. After going from one person to another finally a lady say she would knock off 25.00. I said ok but before I told them I don't want to do business with them. Anyhow I just checked my email and they billed me the shipping cost. Anyhow they sent that email 16 hrs ago and if I wanted to cancel I would have had to do it 18 hrs ago. I will never deal with them again and I will go out of my way to tell everyone about them, it will be a mission. They had me on the phone over an hour then to pull that. Maybe if Fingerhut would put someone who can speak English. Worst company ever.

You may want to waste your time shopping elsewhere. After three weeks of eating on the floor I regret using this company. Very upset they have the table I want that matches all my decor cause the stress I have went through has been horrible. For over the last three weeks my wife and I have been trying to order from their site. First they canceled the order after some items were shipped and claimed fraud protection but never called or contacted me. In the process we left three messages for them to call us back. Got a letter in the mail, called that number, left messages for them to call us back.

Fingerhut emailed me today to become a customer, stay away! My wife was a customer for 4 yrs paying on time and even over the amount required. After becoming unemployed a year ago, we contacted them about the safeline insurance we had with them. They promised to send the paperwork on two occasions and after contacting them multiple time we finally got it. Harassing phone calls continue 4-5 times a day and each time we explained what had happened. After around 3 weeks the calls stopped and we heard nothing from fingerhut or safeline for nearly one year.

If I could rate this company a zero I would! We placed an order for a car seat in October of this year. They have our correct address in their system, but somehow it was incorrect on the shipping label so UPS sent it back to the shipper. We've called multiple times and have been told, check back in 10 days, leave a message for a supervisor (who never calls you back), I've escalated it to a special department check back in 24-48 hours. Meanwhile they're still taking money out of our account. We've been dealing with this for 2 months, there is no follow through on their end. The only thing they need to do to confirm is call UPS. Utterly ridiculous company that doesn't care about its customers, hires employees you can't understand, and charges too much for their merchandise. We're closing this account when we eventually, hopefully get this situated. I would not recommend opening an account with this company.

It's cyber Monday and we are all trying to save money with coupons and coupon codes with free shipping and $10 off $50 - etc... Well as I was placing my orders to save the most amount of money, and yes it required me to place several orders so I could take advantage of the coupon codes Finger Hut locked my account so I cannot place anymore orders for 24 hours so I can kiss the free cyber shipping goodbye. I will not use them again - even when you call in and verify your account YOU ARE STILL LOCKED OUT OF YOUR ACCOUNT... I understand the theory behind it however once I verify my account - showing and confirming it is me placing the orders I should be able to continue to shop.

I order 3 things. I have track them and I have now watch them sit in the same place for 3 day. I don't understand why I am paying shipping and handling. It doesn't seem fair.

I have been a customer with Fingerhut for two years. I wanted to rebuild my credit. They gave me an account with 400.00 to start with. I paid the balance of what I used immediately. They gave me an increase. Every time I would pay my balance out, they would give me an increase. My complaint is their interest is to high. It seems to me as I pay my bill down the interest being so high it just take my account balance back up to where it was. I do understand that it is a revolving account and if you don't pay enough on the bill, it does not take the payment down. When you pay 20.00-30.00 over your payment and they charge that in interest that is a freaking RIPOFF.

I'm an old disabled man on Social Security, and just wanted to buy something to re-establish credit since my divorce 20 years earlier. Fingerhut seemed an easy way to start. Yes, the item was a bit overpriced, but I figured that their promised $14.95 a month payments were doable. Well, I got an education right at the start, when I tried to order on the website. I had to call their customer service to pay a $30 down payment, and none of the operators I spoke to seemed to know what to do. None of them even spoke clear English; they are off-shore in Pakistan or India. I have bad hearing and the accents made it worse. After repeatedly calling different numbers they gave me, I was finally able to place the order and make my down payment. It took them 10 days to ship my order!

Well I decided to open an account to do Xmas shopping and after I filled out my credit app I had to call them due to credit fraud in the past. So I had to verify the phone #. I called 4 times because they kept telling me I was giving them the wrong p# and told me to contact the three credit bureaus to find out the phone number I had on file. The last time I called Fingerhut I was told by Melissa that the phone number I was given was correct the entire time. And even though I was giving the correct number they told me that now I had to now fax or email them a bunch of stuff. And needless to say they pulled a hard inquiry on my credit report and I will be contacting the BBB, all three credit bureaus again to get that pulled off of my account, as well as contacting the newspapers in the news to let them know how they treat their customers!!!

I called to inquire about a memory foam mattress and to learn about the firmness, or lack of, as much as possible. The mattress will be for my son who's having serious back problems. Who I got was an arrogant, attitude riddled punk from the word go and I don't know why. He was completely sarcastic and rude with every part of every sentence. When he then learned that I was happy that the mattress turned out to be a nice firmness, he was completely quick to ask if I wanted to start the purchase then.

I have spent over 6 weeks contacting them 3 times, asking for a return sticker for my Olaf doll I paid for many weeks ago. It was for my granddaughter. Not only was there complete disappointment by a two year olds, but also had to pay 90 for a 60 dollar doll, and it never worked once. So, called, told them the product never worked. Asked them for refund sticker. They sent me catalog. Waited few weeks. No sticker. Called back Fingerhut. Again, they said they would send it. Waited. Still no sticker. Called for the 3rd time. Weeks ago. Still no sticker. To resend my broken product paid them 30 dollars to ship.

I order a chair with the Ottoman and it get here. 65.00 I had to pay for shipping. The package is all damage. Is that what I pay for? So after that we try to put everything together and you don't sent me the screws for the legs. I already throw out my other chair so now they are say I have to wait on my screws. So when I have my Thanksgiving nobody can sit in my chair and you guys only want to take off 10.00 for this. No more need to be done and do have the worse service. I'm about ready to close my account.

So, I placed my order. Gotten the order. My issue: They wrongly closed my account. I had paid the order in full. So when I went to place another order, I got an error message saying something like "Apply for the Fresh Start 'again'. Then once you payoff successfully, blah, blah, blah". So, I looked closer at my account, saw that my credit availability was $0? I called to find out what was going on. 1st rep was not able to verify for sure what was going on so she took my information for a manager to call me back. No manager call back. I called 2 days later. The rep I spoke to this time said that my account being reviewed by management but they was placed in charge off. I then asked again for a manager because I had paid the account in full. This rep says that the request was put in and I asked for a time frame, none given.

Finger Hut sent me a new catalog at my current address. When I placed my order for some decor pillows I noticed they had my VERY old address in the system. I was not able to update my correct shipping and billing address, so I called customer service. First person I talked to could not even speak English well. Asked for a supervisor and got Celina who was not helpful at all. I asked to talk to her manager since I was not getting anywhere with her about making the appropriate change for the correct address. She conveniently said there was no one available to talk to me about getting the address corrected. I called every number I could find for Finger Hut including the corporate number and have not been able to talk to anyone that can get my correct address updated. I have spent well over an hour regarding this matter. All of this could have been avoided if they had updated their database with my current address that they sent the catalog to.

I received a catalog offering me a $180 credit. I thought, "Oh great low monthly payments. Sure, why not." So I ordered a phone I saw featured in the catalog. The customer rep was quick take my information and my $30 payment via debt card after which she said it'll just take two days to process my order. The call disconnects. So I was left with the impression that my phone will be shipped within or shortly after two days. Having that not be the case, I felt it was the professional duty of the rep to educate me on the entire process and delivery. I felt like I was tricked with the reps wording.

The products are nice in the catalogs. Some are overpriced. I do have a problem with Fingerhut constantly calling for being 1 day late with a payment. Considering 1ST TIME EVER LATE, this should not have warranted these calls. When I told the rep I was in a severe car accident-she wanted me to sign up for automatic pymts monthly. I WILL NEVER ORDER FROM THEM AGAIN.

I have ordered from Fingerhut before over the years. I have an account at this time with them. I wanted to buy a steel wagon & a tonka firetruck. They are very expensive to begin with. So on the first page after signing in a code popped up, it said to use on $35... orders or more for free shipping. So I thought "oh wow, this is great since I am having this shipped to another state." When I went to check out it said I couldn't use it. I called the company, the fella took my order, kept me waiting on the line to see what the problem was on the shipping code. He finally said that was for new customers. I told him it says nothing about that. I used another 1 for 10% off, no same thing. I told him forget it, I am not getting ripped off by their games any more. I went on eBay, got the wagon for $50.00 cheaper & free shipping. I did a bid on the truck & if I win will save at least $30.00 & again free shipping. I am so done with them!!!

I ordered 1,100$ worth of product before moving into a new home. The order was set to deliver 2 days after I moved in. The entire order was canceled 4 days prior to shipping and no one contacted me to say a thing. So needless to say, I didn't realize my order was canceled until it didn't show up. When I called to figure out what was going on all they could say was my shipping address needed to be verified.

So I understand why everything's so expensive, as it's a second chance credit account. That's an awesome idea! BUT, their customer service is absolutely the worst I've ever dealt with. First, I ordered a jacket for my daughter on 10/21/15, they didn't tell me it was backordered until 11/1 (was supposed to be received by 11/3, and I'd already received my other stuff). They said I'd be receiving it by 11/5, only to find out on 11/6 that it was backordered again and I wouldn't receive it until 11/23!!! Over a month after I placed the order. So upon trying to cancel it, I've had to repeat the same process 4 times because nobody got it done. I also never received a part of my package that they said was delivered, which also took me 4 times to get credited. It's hard to say I WOULDN'T recommend this company because it does improve your credit a bit, but I really wouldn't just because they're not a reliable company at all.

Last Christmas holiday I ordered over $500 in product. Some of the items were very much under quality, broken and one product was delivered to another address and then re-packaged to leave at my front door! I returned them under the "Fingerhut guarantee" to be reimbursed for all shipping costs and "full credit" for returns! But that did not happen! I wrote them and called them! Still did not receive full credit and no shipping cost reimbursements! DON'T BELIEVE WHAT YOU READ about their fake company policies! Of course I have paid the total of my bill way before they expected it! And my total credit limit is $2400! But who cares when you are dealing with fictitious policies! If I were you, I would not even consider wasting time to spend your hard earned cash!

I recently got an account with Fingerhut. All you guys crying about everything, this is a place to build credit. They don't have their own store to ship from so what does that tell you? If you order more than one product it gets sent from different facilities that do business with them. I ordered 3 things that got seem from three different cities so of course they are going to charge shipping for all places. It cost me $30 in shipping which isn't bad for three separate orders. All you guys crying need to do research before you do business. And of course their stuff is more expensive. They have to make money also and the WHOLE POINT is to BUILD CREDIT hello! My credit has gone up already in just 2 months. That's the whole point of this to help people with bad credit to build credit. I will keep doing business with them as long as my credit goes up like it is!

I purchased a shampooer and heater. I had received a card in mail regarding free gifts and had a gift code. Spoke to 3 different agents and none had a clue. Kept saying I had to give promotional code which was on the back of catalog, then front, then 1st page. No code anywhere. Was out on hold at least 7 times and each said they could not help me without code. If it isn't something they can read from, then they don't know anything. Need to hire from America.

I always paid my account online... kept paying on my balance until it was paid. Checked my credit report and it showed I was in collections with a company that Fingerhut said they sold my account to. Now I cannot get it removed even though Fingerhut was paid off and kept taking my payments... I would not recommend them to anyone.

I have a Fingerhut credit account they gave me a 400 credit line to start. Ok cool but once I started to go thru the catalog and find out how expensive their products were I was shocked. I found a kid's table and chairs they wanted 299.00 I found the same table on Amazon for 199.00 a hundred dollars cheaper. I made the mistake of buying the table prior to doing research and then my shipping costs were 70 bucks. HOLY COW I couldn't believe myself. After this I was very disappointed. Doing some more research I have found ALL their products are WAY OVERPRICED and the shipping costs are outrages. My suggestion if you are doing this to start or rebuild credit then buy small and pay over time. I have since received my Amazon credit account and use this now. NEVER AGAIN!!!

My first order placed through the mail was never shipped. I mailed in a $30.00 payment as required per the terms of my credit availability that they set. Nothing ever arrived. Initially one week after mailing in my PMT, I called Fingerhut to inquire on PMT received and the customer service lady said "yes it has been received" and the credit department was working on my order and thank you for my patience. Over one month later there is no order on file and no notation of my $30.00 PMT that the lady said she saw was received! Fingerhut ripped me off, I am single parent and I do not have money to just throw away. Shame on them!

I got Camera from them. Sent it back. I had to pay out of my pocket to send it back. Then they wanted me to pay them 20.00 for restock. Course I didn't. I thought why would I do that? Now it's hurting my credit score because they add another 40.00 to it for late fee! That is just wrong because I'm trying to buy house. l need a legal aid lawyer! Someone to help me with this matter quickly!!!

Trying to pay on my acct. My Visa Debit not accepted. Was told I would have to pay $5 to pay using a person. I had given out my ss# 6x or 7x's. Was hang up on because we could not hear me. Call back each time speaking to each person both of us not understanding each other. We are in America you need someone that speak better English. I know we all need a job. But today was the last straw. The last person knew my last four **. So I knew they knew my number. But when used keypad could not accept card number. No was not charge the 5 dollars but should not have had to call so many times and repeat myself. It was a time to get to speak to a supervisors, if I did. I still can not get over the mess I had to go through just to my bill. There has to be a easy well. I had just paid another bill via no problems. Thank you.

Charge my bank account Vista, 161.56, October 15. I was thinking payment of 10.99 a month, got charge the full payment, cancel order same day. Oct 15, was told that it would take 3-5 day. Oct 22, no refund. Call again. I was told "no", that it be 7day, no refund. Call again Oct 26, that it would take 7-10 day to get my refund back.

FINGERHUT overcharge for all its merchandises. Several months ago, I ordered a Uniden HomePatrol-2 Phase-2 Digital Scanner Radio with Pre-Programmed Database. FINGERHUT charged me $500 for it. After I received the radio, I discovered that they send me an older model which is Uniden Public Safety Receiver (HOMEPATROL) that supposed to be cheaper. I returned it. I bought the model I wanted at Amazon. Amazon charge $299.98 for the Uniden Public Safety Receiver (HOMEPATROL). Amazon charge $398.94 for the UnidenHomePatrol-2 Phase-2 Digital Scanner with Pre-Programmed Database. $500 - $398.94 = 101.06 more. Before you buy anything at Fingerhut, check how much the same item will cost elsewhere. If everybody follow my advice, Fingerhut will have to shape-up or go out of business. By the way Amazon is not always the cheapest. Sometime, Walmart Store may carry a same item for $10 less.

I have bought me anything from Fingerhut and have never had a problem. They do cost more but I can pay small payments each month.

At the end of September I scheduled a payment for the 2nd of October. I cancelled the payment before the 2nd, all of this was done on the computer. I later called and made a phone payment on the 5th of October. My payment was not due until the 20th of October. I checked my account and it showed that the payment was cancelled for the 1st payment and it showed a minus of the first payment. Fingerhut had taken both payment on the 5th of October.

I have not had any problems with Fingerhut. All items I have ordered have come even quicker than stated. Quality was good. My problem is price and interest. They already charge 25 to 40 percent more for products than stores. Then on top of that they charge 25 percent interest. Now my credit limit has been raised to 1150 dollars because I always pay on time, but after two years with them you would think they would lower the interest rate for having a good payment history. Damn.

I bought 2 Zelda games for the 3DS. I ordered them on August 15 on vacation in Orlando, September 20th I received them. I just made payment on my FreshStart account, I'm hoping they get on time.

Fingerhut are horrible. Their prices are outrageous prices and won't allow you to cancel an order. They snatched my money and was trying for 24hrs to cancel it and they say it has already been processed when it hasn't shipped.

Fingerhut called my house looking for a person that has an outstanding debt. We have never bought anything from Fingerhut... nor plan to. They need to do their research a little better before accusing. Finally spoke to a supervisor. We will see.

Fingerhut states no payments for 6 months. But they don't honor that in the monthly bill. We tried to phone for human support. There is none. We attempted online chat and the wait was over three hours. Don't buy from Fingerhut.

Somebody applied for numerous accounts using my credit without my knowledge. I asked for letters so they would be taken off my credit history. Of the six inquiries they only sent one letter. So I called back and waited on hold for over 30 minutes only to be given a non toll free number that gave me an answering machine which told me to leave a message and they will call back in two days. This is so ridiculous. I already have given them the dates and they failed to send the letters.

Got this card to boost credit like many others on here. It is decent enough and when it comes to the prices, well that's the price you pay to establish credit I suppose. The downfall I found is that each time you purchase something from them using your credit line they conduct a HARD check on your credit report... each and every time! I thought that since I was already an established buyer with them who has bought and paid off items already that the need for the hard checks wouldn't be necessary.

For the second time, I set up auto payment only to get an e-mail asking if I'd forgotten my payment and that my account was past due. This is odd because I had set up recurring payments. So for the second time, we know this system is unreliable, terrible since your credit report details last for a long time! I am debating whether to close this account and cease doing business with Fingerhut since they can't seem to hire decent website programmers and are screwing up people's credit reports. So if you have a balance with Fingerhut Credit, make your payments manually. Fingerhut has idiots for web programmers.

I have not received my merchandise I ordered. Spoke to a representative and still no respond. My bill will be due soon. What should I do?

So I got approved for the fresh start program so I decided to order a newer phone! Not a problem right? They confirmed my address, both correct. So I get notified my package has been delivered to the wrong city and address, wtf! Now I'm told I have to retrieve it in a bad part of a city full of gangs and drug dealers. So I said I'm reversing my charges and filing. I'm told fine but will put it on my credit report, and also see me in court on a phone I never even got! How about we all stop complaining, get together, and file a class action suit.

If I could give a negative star it would be more accurate. I think their hiring practices are questionable at best as the two "lovely individuals" I had the misfortune to waste 15 minutes of my life with were real "gems". I paid off an account IN FULL October 2014. My husband had been battling cancer since 2012 so unfortunately the medical bills were too much and we had to file a chapter 13 case to regroup, which was all by itself humiliating. Anyway, I made a point of paying off all unsecured creditors prior to filing, Fhut being one of them. So with a zero balance I closed the account and then we filed. These jokers reported the account as a charge off, which it never was, and it's taken me 6 months of battling with them to get it corrected on my credit report. Never, EVER, do business with this company. They are a bunch of buffoons, each and every single last one of them.

On 9/13/2015 I ordered a telescope from Fingerhut, after about 10 min. I decided to cancel. I emailed customer service to cancel the order. On the same day I got a email from customer service saying they couldn't cancel because it already shipped. On the 14th the next day I got a shipping confirmation that it had shipped at 7 pm on the 14th, they flat out lied about it shipping on the 13th. I'm returning the telescope and Fingerhut and I will never do business again!

I have had nothing but bad experience with Fingerhut. First they overcharge for their shipping. They charge for UPS shipping and the USPS end up delivering it. Prices are OUTRAGEOUS!! Just a big scam company is all.

I'm a single, disabled mother with 1 son at home. I was set up with a payment plan of $30.00 a month. Well Fingerhut just decided to go and take $92.92... and another transaction of $20.00. My bank account is now in the red. And I don't have a phone for this month!

If you are late even less than 24 hours one time during the whole time you are paying back the money they will not raise your limit and you have to start all over. Not recommended unless you are 100% sure you will never be late even for one hour. Customer service are robots and send automatic messages instead of actually responding to what you ask. My advice, find another place to spend your money.

Wow. After speaking with the 1st customer service support, he was very rude and short and said "I will not give you but one discount." I ask to be transferred to a supervisor and he was more rude than the 1st support person. Also, told me he could cancel my order. So instead of trying to provide customer service like they should have done in the beginning, they certainly don't care about their customers. I ask to speak with his manager, he said "I don't have one, I am the supervisor." Then I said "you have a manager." He said "no I don't."

I am old and disabled with MANY health issues and take many medications. I quite by accident made two payments to Fingerhut and now they refuse to credit one back to my credit card, There will be a few medications I will be unable to buy this month due to my mistake and the GREED and uncaring attitude of Fingerhut!

I was allowed to go over my credit limit (which I did unintentionally). The product that I purchased was a bass guitar. It was defective and I sent it back. I also bought a amplifier and a stand for the guitar. Well, I sent it back with instructions from a form that came with that offered you the option of having your account credited or exchanging it for another guitar. I chose to keep the guitar. Well I sent it back because a knob was missing. After waiting for the return of a new guitar that never arrived, I called only to find it wasn't coming back because I was over my limit. I'm totally furious and intending on paying this off, never making another purchase. I was so furious that I wanted to closed my account, and the agent just said "ok and close it".

I am so disappointed I paid my 30.00 down payment and didn't get my product. Customer service kept giving me the run around and I couldn't talk to the corporate office. It's shame that they false advertising to help people with bad credit but yet you have to have good credit to get anything. I waited almost 2 weeks to get turned down. I think they should shut fingerhut down.

Stay Clear of this place, they DO NOT report to all agencies and the customer service is very very bad. The hold times are terrible. Amber, Heather ** in customer service play phone games. Try calling in and ask for a Supervisor, you will never get one. Fingerhut credit did nothing for me and customer is key for me. You will wait on hold all the time and the products are trash. I only did this to rebuild my credit. They wanted everything but a blood sample to open up a very small line of credit. They sell your phone asap, so beware about that. Oh and they re-pull credit, over and over, yep, pulling your score down, they hurt me in the long run and I thought they would help me.

I'm just wondering, after all this time, how people aren't aware of the Fingerhut scams and tricks. I've known since age 8, yes eight, not to get involved with this company. I am 42 now. Stop the madness!

Made payments towards a product that was $170. Never received my purchase. After calling customer service twice they told me to fill out an affidavit stating I had never received my order, once they received it they would refund me. Over a month later and they're still claiming they've never received my affidavit, and are STILL trying to bill me for this item. Customer service could not be quicker to dismiss you and get you off the phone. This website is a complete scam. Never got my money back. STAY AWAY.

I am writing this letter in regards of my order back in October 2013. My payments was paid via auto pay. When I spoke with a young lady regarding this order; she questioned me about past due payment. I explained that this was a deferred payment order. She was suppose to document it in my account; instead it was reported to the credit bureau and pulled my score down by 33 points. Thank you in advance for reviewing my account. This isn't a complaint; it is a concern.

I ordered several items and they were shipped separately. I received some of my items, but one was never received. After dealing with the post office for a solution, I contacted Fingerhut for help. The only thing they could offer was a $5.00 credit towards my next purchase. I'm now without the product and I still have a bill. The representative was very short and quickly ended the call. This my last purchase with Fingerhut.

I ordered an electric heating pad for $50 and told them not to just drop off the package if nobody is home since I do not live in the best area and it's just bad business. It never arrived yet a bill did which I informed them never arrived, they said it was left on my porch unsigned! $50 item sitting on a porch 10 ft from a very busy sidewalk on a large thoroughfare! I repeatedly informed them it never came and finally I said cancel the account after they told me they don't credit after a month! Now my credit report is erroneously sullied in an attempt to blackmail me into paying for nothing! Now I have to pay $100 a month to have my credit repaired!

I had made an online payment arrangement for 53.98 to be pulled on 8/14. Got a call the next day saying my payment was declined. I have direct deposit & it showed my funds were received on 8/13. This is the second time this has happened & I get charged $25 from my bank! They expect me to call back, in fact, they should be calling me! Talking to my bank on Monday & find out when they are pulling! From there may take legal action!

I went from a 530 credit score to a 605 using this company. All products were shipped on time & I've had no problems from them. I pay 10 days in advance before the bill is due and I currently have an $1100 limit. It has been my pleasure to deal with them. My initial credit limit was $200 and was moved up to a $400 limit during holidays. From making all payments on time my limit was increased to $1100. Are there products slightly overpriced? Yes they are but it's nothing to compared to building your credit.

I went to order a laptop from fingerhut.com, I got approved for $500 credit (Really? That low? If I wanted something under $500 I would just pay for it in full). I had just recently moved and was in need of a new laptop. There was an alright laptop at $2999, with monthly payments around $120.75. I figured fine, I'll just pay it off in 2 payments, not a big deal. I go to check out the laptop, I can't do express delivery or any sort of expedited delivery options AT ALL. It's literally not an option. It's going to take over 2 weeks to get it. Alright fine. It sucks but it's not that huge of a deal... But then, I go to the payments. Here's where it gets fun.

Their prices are insane. First off, I have bought several items from them. A $200 bed set fell apart in the wash the first time I washed it! Fingerhut would do NOTHING about it. Then I purchased a $160 surround sound that never worked right. I even had the 1 year plan on it and they refused to help me. They are useless. Their customer service is HORRIBLE! Do not order from them. You will just be throwing your money down the drain!!

I forgot my password and after giving my email address I received an email for process to create a new password. I tried repeatedly to change my password but was unable to successfully do so. It is Sunday and I must wait until Monday to speak with customer service.

I was a Fingerhut customer in excellent standing, having over $3500 credit limit. But kept my balances under $400. On 06-30-2015 I ordered a 10 piece towel set and a sunbeam 2 slice toaster. When I received the order by UPS, it was missing the bath towels and toaster, they sent me multiple kitchen towels. After speaking with several CS supervisors, they tell me it is UPS fault. Called Corporate offices and was told, they would send me a replacement order free of charge with free shipping. That order went to a different address, different city. They wanted me to retrieve this from that city. After 5 days I never received my order. Instead they sent me a $50 discount promo code to be used on my next $200 order. This is supposed to make up for my original order. After numerous calls and emails go unanswered, they close my account.

Disabled products for dad 80 most don't work at all or stopped working. Can't speak with anyone who cares to resolve issues with their products they sell not us. They don't respond in a timely matter. Don't look into what the problem so that you have a better experience with them. Offer no credit for putting senior customers thru all this wasting of time to contact them by email for no real help. I told them we would cancel acct with them. You think they care... What happened to the customer is always right. They think they are to keep your money for stuff that don't work properly. There are many complaints now about them. They need to be held accountable for fraud, selling items they know don't work, yet they still sell them to others.

After more than ten years as a loyal customers, last October I made an order for more than $800.00. When my order came in by UPS I sign for my shipment for 4 or 5 boxes. When I sat in my living room to check my order, I realized there was a item missing. I called within 5 minutes to report my missing item. The representative told me that they would send me an affidavit for me to fill out and after receiving the affidavit they will start an investigation. I did everything they asked me to do. Two weeks later I received a letter stating that there was nothing they could do for me since I had signed for the package.

I order a phone and two portable chargers but have not received them.

I am in good standing with Fingerhut and have no problems with billing or payments. It is the products that I have ordered that I am having a problem with and them not letting me return them. They are sometimes not as they describe them to be. The dutch oven pot I ordered cracked the first time I used it and the door organizer I ordered had so many parts and it would not go together where it fit the door. They would not let me return them. So my warning to all is be very careful what you order, take care to return immediately, and know that the cost of returning is out of your pocket. I will not order again from Fingerhut. I don't like a company who does not work with their customers on returns.

Last October, my Fingerhut account got hacked into. Someone changed my identity. They changed both my address and phone number to out of state.. They stole a $779 Sony DSLR camera from my account. Even though I found out within the week, the camera was already delivered. I brought my case all the way to the FDIC, who requested the file from Web Bank/Fingerhut. According to the Fair Credit Reporting Act, I had the right to that file. And Web Bank said "No" to the FDIC, boldly violating the law. There is a law out there to protect victims.

We have good credit and no late payment history. We opened an account with a 400 limit. We always paid early or paid it off. Within a few months we got an increase to 800. We never had any issues and continued paying as previously stated. We ordered in May of 2014 and continued paying our new bill as agreed. It should be mentioned that we closely monitor our credit reports! All of them! All of a sudden we are getting alerts for late payments. I contacted Fingerhut and they stated their mistake and late fees were removed and credit bureaus would be updated. Well they did half that. They are still reporting us as 6 months late.

They charged me a late fee and then had the nerves to charge me for next month's bill in advance. Because they did not change my due date on their end after I requested it both verbally and written. I was told that two cycles to complete and it had been two cycles. I was told that they had noted the my account back in April but it was not done. I made a payment on 22nd for $50. Leaving me with a balance of $24. They told me that my account was 31 days late when in fact it was not late at all.

They gave me $400 credit. I made an order - gave down payment. Now they have a problem with my account but I CAN'T settle this until Monday morning with the credit department.

A year ago I ordered a tablet from them. I waited 2 weeks for it to come in, and finally it came in. Well, the box was pushed open and an attempt to close it was made. The tablet was no where to be found in the box, just some papers. I talked to the post office and they were no help and suggested talking to support from the company I ordered it from. Well, I call support about this and they were unwilling to do anything to help. Said I was responsible for the tablet that was stolen, and that unless I found it I would still have to pay for it. I told them that I would not pay for a product that I never got because it was stolen in the mail. Well, a year comes around and they are trying to sue me for the tablet I never even got. They operate on a poor business model and no one should ever buy from them! If anything goes wrong, even if it wasn't your fault, they will not care and may even take you to court!

I noticed that my balance wasn't going down but remaining the same after two payments, now three. I was given a credit limit of $500. I missed one, maybe two payments so to make up for it, I agreed to make a $59 payment each month instead of $29 the minimum. All I had used was $388.41 out of my $500. Anyway, the credit dept had me schedule until Dec. 2015 with $59 payments which would have me paying $295.00 more than I owe. I called to speak with someone today and they didn't have my phone number but some else's. I was told that I was being charged interest of 8.00 a month and I also had been charged 26.00 for Feb, Mar, and April. Now mind you, my last payment is next month and I will have paid the 388.41 in full, but according to my balance, I haven't paid anything. "Why is that"?

I bought an all in one hp computer from fingerhut that was suppose to be new. After I got it I've had nothing but problems with it. I finally sent it back after finding out that the computer they sent me was in fact 2 years old. They sent it back to me without doing anything for me. I'm disable person who can't get out and about like everyone else.

I got laid off, set up a payment agreement. They sent the agreement in writing. They have been taking payment but now I get a letter saying they have not received a payment. I called and they said they cancelled the agreement due to it needs to be more money and they sent up the correct amount which I did not agree to. They won't let me speak to a supervisor so I will get an attorney or contact the news. I have a agreement in writing from them that they won't honor. Will never do business or refer them.

I'm new to Fingerhut, so upon reading the fine lines it says shipping and handling is $5.99 but it doesn't say with each purchase. I ordered 2 pairs of shoes, an overpriced bathroom rug and a purse. I was charged $19.99 for sh only received one pair of shoes and on top of that it all was in one box. Clearly states that first time user's receive $50.00 off on items, then it says you can order within your credit limit. Not true either at least not for me. I've been trying to get in contact with someone on the phone and through chat. Haven't got a response from anyone. I'm suggesting that everyone contact BBB and maybe we can get something done because this is just ridiculous. They want they money and I'm sure that all work hard like I do. This is not fair to none of us and the first thing they do is want to ruin your credit. Also know that what they're doing can be detested so that won't happen.

I returned the item and never got credit for it. I did receive an e-mail from an employee stating they received it and to allow a certain number of days before it is credited to my account. I spoke with a "Chat" employee who said they didn't receive it and they will mail me some affidavit stuff I have to fill out.

Their customer service sucks big time. I haven't been able to pay my husband's bill because they could never help me. Always said they needed to speak with him and I'm his WIFE... First time I ever had problems like this with any company. Now his credit is probably going bad because of them so I had to finally argue just to speak with manager... NO ONE EVER SHOP HERE PLEASE.

Well, my experience with together dates way back to the time when I was a young person and my mom ordering many things from them. They were honest and took good care of their customers. But, I started offering things from them over a year ago, a Shark brand iron that were no good. Well paid for that, and ordered some other items. Got to the point of almost paying that out, and then needed a set of curtains for my living room. Got it from Fingerhut. Ever since I've added this new item onto my account, they have been trying to get late charges from me. Sending me bills to this effect.

We ordered two high ticket items on a Thursday evening. My husband updated his address to our new address out of state. When he made the purchase, it defaulted to our old address. He immediately called to correct the error, but the operator said we were not allowed to cancel the order or change the address because it had shipped. My husband became angry and tried UPS. They confirmed it had not shipped. We tried Fingerhut again and got an even nastier person who refused to help. Now we have a treadmill and computer going to a state we don't live in and can't pick it up....

This company is a scam! Yet they are affecting my credit rating. I am doing this & also going to add my name & experience on Yelp & other media sources. I have been trying for 4 months to resolve my problem! I wouldn't send my worst enemy to shop with Fingerhut! My order was shipped to an address that I haven't lived at for 2 years!

Made purchase from Fingerhut. Set up automatic monthly payments using my checking account. For two months payments deducted 4 to 5 days after date arranged. The third month or so payment not deducted company states "bank declined." Bank shows statement where no attempt was made to collect. Company then states the information incorrect. The same account and number, automatic payments set again however, a couple of payments later same problem. Company states automatic payments expired, wrong information or glitch with system.

Every time I call Fingerhut to make an order the customer service is terrible. Anything that I want is always out of stock and they are rushing you to hurry up and complete your order with no assistance or patience. After I pay off my bill I'm done with Fingerhut.

I ordered weedeater 26 inch riding lawn mower from Fingerhut. They wanted me to pay $160 dollars for a company to bring it to my home. After I asked the company to send it back, Fingerhut paid the $160. It arrived box open up, lawnmower dirty. Had to change three tires. Lawnmower starts but will not cut the grass. I called them for return. Now I had to pay for packing and $274 for a company to pick it up and send it back. I will never order from Fingerhut again.

I'm going to have to say in all my 60 years and companies this takes the cake. Since I opened an account with Fingerhut in Nov 2013 I have had no problems. until yesterday. I have handled my account the same way from the beginning. Bill is due between 25 and 28 of each month. From the first one due I made payments between the 1st and the 10th as not to be late by one hour. Well this time in May I made it on the first day of the month. I always get a statement saying it's due this time due on the 27th but already paid. Today I get a phone call the 29. With their spell of this is an attempt to collect a debt. I check my bank account and my Fingerhut account and it has gone thru both. So I call back and she say I'm in default for my payment that was due on the 27th. I said I made that payment on the 1st of May as always. She says your due again on the 27th and now it's late.

I have been a customer with Fingerhut since 2012, I always made my payments on time for 3 years, never late once. On about the 2nd of May 2015, I decided to order some jewelry for my mother and mother in law for mothers day, which was May 10th of this year. I ordered 10k yellow gold, chain and bracelet sets, one for my mother, the other for my mother in law. The order came to over 900 dollars for both sets. Now when I was in the Fingerhut catalog looking in the jewelry section, they have sections that say, gold over sterling silver, or gold plated. The chains and bracelet sets that I ordered specifically say 10k yellow gold.

I ordered a bubble spa for 685.00 on 4/20 delivery was for may 11, needless to say UPS lost the package, and in order to get my credit an investigation would have to be done on both sides - UPS and Fingerhut. Ok 5/11/2015 I ordered a new one - another 685 delivery for 5/21/2015. UPS lost that one too. And must complete another investigation. So now I'm out 1500.00. So I called every dept possible with UPS and Fingerhut to expedite my credit, they are rude, they are clueless how their shipping and tracking works, and most of all they are complete liars!!!

This time last year I bought a grill from Fingerhut. The grill came with no instructions. When I call Fingerhut to see how you can go about getting instructions they couldn't help me. I paid over 700 for this grill. I'm very disappointed.

I had a bad experience. My bill kept getting higher. When I would make my payment each month they would try take more than they were supposed to. They kept adding things on that I never orders. Getting a hold of them to take care of it was a nightmare. They would say it's not their problem call this number then that number said same thing, so I bought 3 pairs of shoes for 1100 dollars just pathetic.

I know I owe a bill but the constant phone calls everyday is annoying. Now someone is calling and hung up. You sent me the bill and I know what I owe. If this keeps up, I will send the ring back. Trust me, when I paid this off I am done ordering from this company. I know I promise to pay but this has to stop.

I have payed them my monthly payments, it may not have been as much as they were wanting but always within a dollar or two and the next payment made up for it the following payment. Well today has just torn it with me I payed these people and they called again 6 times since 9 this morning CDT. I finally lost my patience with them as I told the previous 5 callers they had been payed and to quit calling. The last person pushed it over the edge calling the calls courtesy calls and refusing to listen that her company had already called 5 times previously and that the 6th call is considered harassment. I ask for a supervisor and did not get one as she thought I was too mad - guess what I'm beyond mad at this point!!! She did not seem to understand why I was mad and only wanted more money which they are getting when payment is due again!!! I hope that FingerHut goes out of business!!!

I have always paid every payment on time and they continually increase my credit limit. Some things are priced reasonably while others are way more expensive than in stores. I've had one bad experience with customer service, otherwise every time they were great and accommodating. I have had the flexibility to purchase tons of things from a grill, to an iPad, etc., and pay a low monthly price. They also do cute little promotions from time to time like free shipping, deferring payments, % off, etc. Yes, I understand that their shipping charges can be pretty expensive at times but if you wait for free shipping promotions, you're golden. I find them to be very easy to deal with and convenient. I will continue to purchase from them from time to time when needed.

Even I didn't finish pay my order because there's warning sign for some items out of stock but $88 credit disappeared in my account and my order's all done. I was really upset but I tried to make myself calm down and I started to find their contact number. But it was really hard to find their number in their website. Finally I found the number and (I wish I had not done it). I called to them and unfortunately I've met the hell of an unexpected uncomplimentary customer service!!! I don't understand how they are still in business with such a bad service. They're terrible impostors. Pls stay away from them! I wish these things not happen to you!!!

To be totally fair Fingerhut has given me very little problems. I pay online, I receive what I order sometimes not in the time frame need so never never order anything but standard. It has been my biggest issue with them, I have never gotten it any earlier than standard shipping even when I've paid express fees. I know there are things I pay a little more for but as they say it is what it is. Do keep all original packaging in good condition if you think an issue will arise. It is a return issue with them. Fair warning but all in all they have not in the three to four years given me any major issues. Customer services does have some issues but I work with the public so I have quite a bit of patience and I know how to get my point across one way or other.

FINGERHUT IS A BAD COMPANY. They steal money every time I make a payment. They say they don't get it, I know I pay on time. It seems like my balance is going up. Don't get no credit with them. That is the worst credit place ever.

After putting the nativity set together and putting up all the decorations I noticed that the plug timer did not work properly. The construction of the nativity set was not of good quality. There was paint missing on the nose of Mary (See attachment. How ironic, the photo from website shows exactly what we received) and the light for the donkey was so dim it could not be seen at night. Also, the staff for the Shepherd was missing. I spoke with customer service and was told to use the return label that was included with the shipment. There was only one label. I called Fedex and they picked up the same 3 boxes that was delivered to me.

My husband ordered a TV for surprise for me, after rush delivery, and about 3 weeks, he finally told m. We called Fingerhut, & said it was delivered to same physical address 4 towns over, & we're responsible for retrieving it, & responsible for paying for it. Got the letter from them admitting they're wrong, but expect me to file police report. When they admit their wrong delivery, I may be shot stepping on a stranger's porch demanding my tv, cause fingerhut says I am responsible for retrieving it, and they did send me another, but now says I owe for both! Really, who in their right mind would step on a stranger's front porch, demanding a tv. So now I have been laughed out of local police departments, & have to file report in town they delivered it to! Their mistake and they admit it, but I have to be the one to retrieve it!!???? & still pay for their wrong doing!!!!!!!!!

Products are over priced. Shipping charges are extremely expensive. Refunds takes for ever to be credited into account. Received multiple damaged products. Very low quality of products. Will not recommend.

Boise, Idaho. I got a text message today, April 23, 2015 which requests a payment of $69.99 due 04/24/15. I have never contacted Fingerhut. What is this? It says "Call 1-800-208-2500 to make a payment. Txt FHSTOP to Stop. FHHELP for Help, Msg&DataRatesApply." Who are they and how did they get my phone number?

I paid off my account with Fingerhut. The following month I received a bill for 6.95. I called customer service billing. Was told that it was a mistake that I had actually over paid and I was due that amount back and I would receive a check. The following month after this I received yet another bill for the same amount. Once again I phoned and once again was told the same. The third month I received yet another bill I yet again. I called and at this time I was told that I have home protection and was being billed for this. I then told fingerhut this is a mistake. I did not order no home protection and they needed to give me credit. I was told well it is a third party and I will have to speak to them directly to get credit.

I returned a tablet I had bought. I ordered one for myself and was going to give other as a gift. I did not give as a gift so I returned it. Well it seems that they credited me $0 and when I called to ask about it I was told she saw that I ordered 2 (different orders) so I was charged for 2 (no kidding really) to which I told her one was returned so I should get a credit right? She said it was returned damaged.

I got Fingerhut catalogs repeatedly. It said I had credit so I finally ordered a tablet. I waited to see when the first payment would be taken out of bank account. It never was. I checked with Fingerhut using the account number on the 2 catalogs I got. Phone system said there was no such account. I want to cancel the whole thing but can't reach a human being to speak to. Just hope they don't take out payment when I DON'T know it. I won't have the funds to cover it. I WON'T BE ORDERING FROM THEM EVER. TOO MANY BAD REVIEWS.

26 in. mountain bike--huffy--(granite) - Bought 2 of the above bikes and when trying to ride them, we discovered that they have a dangerous flaw. When turning moderately left or right ,the front tire hits the pedal and caused my wife and I to fall off twice. I took the bikes to a repair shop to possibly have them adjusted and was told that the frame would have to be cut and re-welded @ a cost of $300.00 for both. Now trying to get compensation from Fingerhut and or Huffy w/ no response from either. My advice is… don’t buy… don’t ride.

Paid my balance in full and still today they have it on my credit. I called the company. They said they would contact me 3 weeks ago and nothing.

I ordered a table last year around thanksgiving. The cost was high and I thought the chairs came with it. I received just the table and realized it wasn't worth it. It came with no instructions and I'm sure there was something missing because there was nothing to connect the legs to the table. I returned the item within the time limit but forgot to keep the tracking number on the return receipt. IT IS PITIFUL THAT I HAVE TALKED TO AT LEAST 20 different people about the issue and they cannot help me so I am stuck paying every month for a table that I do not have in my home! The post office said they can't do anything for me because they returned the item and I do not have the return tracking number! Stay away from this company!!! They don't care when you call. They are very incompetent and unprofessional. I learned a lesson and I plan on suing them!

Every complaint and review from everyone on here is so so true. They are a very bad company who don't give a damn about their customers. They just steal your money. They owe me a refund and they are pretty much refusing to give it to me from what I figure. Every time I contact them I get: "It has been processed And you should receive it in 15 days." I say "that's ** lady" cause I know for a fact that it only takes 3 days for it to get into my account because I have had money returned to my account many times and the most that it has ever taken was 2 days. I called the BBB on them and they are going to try and help me. They are rip offs And thieves and I do not understand how they get away with it. Can anyone tell me how they are still in business with such a bad reputation? Cause I don't understand it? I will never ever do business with those rip offs again.

Fingerhut ran a hard credit check that lowered my credit score that cost me getting a loan. I did not accept the card. Don't apply, they run hard credit checks and don't care if it kills your credit!!

Fingerhut's billing system is bad. 3 months now we have been trying to get a bill. 1st month I called and asked them for a statement, and they said I should have got one. The billing dept calls me and says I am late, they charged me a late fee. NOT OUR FAULT. 2nd month we receive a paper bill for $20.99. Ok we sent that month that bill. Today 4-11-15 they say we didn't send a full payment, s/b 23.99 and wanted to take care of the $3... plus a late fee. We bought a feather comforter for $299 (not a good one) and today we still owe $305 and getting worse. NEVER AGAIN WITH THIS FOREIGN COMPANY. We are SSI and need stability. They are not reliable. We owe more now than when we started..

I got the Fingerhut card to help improve my credit score. Each time I look through the catalog I notice the products are almost double any place else. Do a price comparison? It's sad that they would take advantage of people. It looks like they have another unhappy customer.

I continue to receive a deluge of emails from this company. I have never solicited these emails, never purchased anything from them, never have opened an account or a line of credit. There is no unsubscribe option on these emails. I sent an email to customer service with my information and a request to cease the emails. The response I got said they could not do it via email and that I would have to call. I called. The woman on the phone (from a phone center in the Phillippines) was difficult to understand and said she couldn't help me. Not sure what a consumer can do.

I am a first time buyer from Fingerhut and I will say that I will never order anything again. I ordered two pieces of furniture on March 1 this year. One of my items arrived, on time, to the correct address. The second item arrived to some apartment, for whatever reason, not my address. I called once to twice a week to get resolution and finally after calling today (April 2). I am told I need to submit a form to show I did not receive the item. Well, obviously if it was delivered by UPS to an address not on my account, wouldn't that be proof enough I didn't receive the item? UPS even sent me a print out of the address.

I ordered several items over the holidays. Fingerhut shipped 5 of one certain item, when I requested 1. They said that if I returned the items, they would remove them from my acct. They refused to remove them. I refused to pay for them. They have now served me with a civil lawsuit. Is this legal?!

Have been trying to talk to a human to correct improper payment posting and why my 159.00 item shows a balance of over 200.00 when I have never missed a payment. These people know you must be desperate to apply. I totally regret this move. Please do not do this. One other thing to look at is what the item will cost you if make the minimum payment on time. Outrageous.

I never really seemed to have a problem with Fingerhut until recently. I get these Customer Service agents that don't seem to understand or they don't care about how I feel or what I want completely and today it got worse. I told the agent I was trying to look something up and then I came back to message her and she was gone, she disconnected me. Why didn't she just tell me she had a time limit or something? Then, I asked another agent a question and he never answered me. So, if it doesn't get better soon I won't be spending any more money over there.

I had my first payment due Feb.13. I paid it early Jan. and then in Feb., I paid March payment. I called Fingerhut and told them this. I was told yes it was fine but not to pay early any more. So now my April payment coming up due was fixin to go ahead and pay, and I get a notice of a $14.90 late fee because I didn't pay March Payment. So I am very very angry. The Bank doesn't penalize me for making my car payment early. How stupid is this. They kept saying it came off your balance bull it did with you charging me a $14.90 late fee. So Please, People I would not ever ever use them again.