Fingerhut Reviews

We bought a ring from Fingerhut, it was for my disabled wife. I have wanted to get it for a long time, but since my stroke our funds are limited. So we finally get the ring. My wife wears it one time and a stone falls out. I contact Fingerhut and am told there is nothing they will do but I am expected to pay full price for a defective product. DO NOT BUY FROM THEM AT ALL. THEY WILL NOT STAND BEHIND WHAT THEY SELL.

This company is bogus. It preys on financially challenged individuals or families, charging waaaay above market price (while touting sale prices) with outrageous shipping fees because they are hoping this is the only buying option these people have. It is beyond evil.

I signed up with Fingerhut as a way of establishing credit. After several months they offered me a much higher limit, stating if I didn't use it, it would return to my previous limit. I didn't need more, so I ignored it. I received a notification from them that my credit limit had been reduced to the previous limit (fine with me) but then they reported to the credit bureau that my limit had been decreased. As a result, my credit score dropped by 24 pts.! I called them, and told them this was essentially credit blackmail; if I don't spend what they offer me, they report it and my credit goes down. I had no choice but to close my account, as they had no solution or apology.

The products you find on Fingerhut have ridiculously high price tags. Unless you're trying to build credit, you can find the same items for much less elsewhere. In addition, the shipping costs are outrageous! $22 to ship a waffle maker?? So what should cost give or take $60 becomes $90. Ridiculous!!

I had place a console Nintendo last December for my preschooler and returned back to Fingerhut at the end of January with the Super Mario game. Both items were in the same return box and I used same return form to give the reasons of return. I received an email stating Fingerhut received the return but only the game was credited not the console.

Big mistake I have made applying with this company. I buy dollhouse for my daughter, I realize I was paying 3x the price for it. I could have been get it on Amazon for way better price. They overprice you for thing you can get at local store or at Amazon for better deal. They also charge you some hidden fees that I didn’t even know about. Every time I was making a payment my balance would never go down. Big mistake! Not worth it.

Y'all can say what y'all want as far as Fingerhut extending lines of credit but what about those outrageous shipping and handling cost. I want to buy a $29.99 item but I "refuse" to pay $14.99 for shipping and $3.20 for tax. There's is no rhyme or reason shipping and handling should be that high. For that reason alone I will just keep my card till they decide to close it for non-use.

I would give zero stars if I could!! I am a very long time customer of Fingerhut. I purchased a 65" LG tv from fingerhut on 2/28. I received the tv in the middle of March. I did not open the box until a few days ago because I was waiting for someone to come put it up on the wall. When the box was opened we saw the tv screen was cracked. I paid for additional warranty by the way. I called and was told I needed to call lg. Lg said it was not their problem. It was fingerhut because of delivery. Neither will replace the tv nor reimburse me. I have been given the runaround for a week and I am told, "Too bad. Not only do you have no tv but you still have to pay for it!!!!"

Placed a order from Fingerhut on 9/6/2019. Delivery date from Fingerhut and UPS stated 9/11/2019 but never received it. Called UPS. They say they never received the item from fingerhut. Fingerhut hit says they sent it to UPS... Nobody knows where the hell the package is. Fingerhut won't call the shipping facility to find out where the hell the package is. Customer service is like a bunch of ROBOTS.

I'm giving them one star only because I have to to post this review. I enrolled in the Fingerhut Freshstart program to start building my credit. Not only did they NOT help my credit they had the exact opposite effect on it!! I purchased a pair of boots for $100 with the $40 down they require and made the first payment of $20. When I received the boots they were of terrible quality so I promptly returned them. I checked the tracking and saw that the boots had been received by them. A month later I was still being billed the remaining amount. I contacted them and was told they had not received them yet. This went on for a month and a half of them telling me, "No we have no record of them yet." In the mean time I had even received an email stating the fact that the boots had been received. All the while being billed for them. I was not going to pay for something I did not have.

I purchased a smartphone on Fingerhut. The catalog specifically said that the phone was compatible with Verizon network. After spending $125.00 and being frustrated for a month we discovered that it was NOT compatible with Verizon network. Fingerhut has refused to take back the phone and I have refused to pay for it. Frankly, I will sue them for fraud & for violation of RICO if I have to. Their Return policy states that they accept after 30 days products that are defective. If a product doesn't work it is defective.

I ordered a swing set for my grandtwins after they were out of the car. I really wanted to get for them for their birthday. But I noticed on the bank account I had been charged twice for the same item. So I called them back and told them about the discrepancy. After holding on waiting to speak to a supervisor I just decided to cancel the whole order. The lady assured me I would get my money back the same day or no later than the following day. I thanked her.

I have placed two orders this month for the black and pink New Balance. They sent me the wrong color but I decided to keep them. So I called and asked for the color I ordered, and guess what got sent? The same color from the first order. So now I have two pairs of shoes the exact same color and have yet to get what I ordered!!! Bad customer service. Instead they make every excuse!!

I called to cancel a payment with customer service, was told it was taken care of. Then I got an email from my bank, it was not taken care of. I got the run around. Nothing could be done. This is so stupid. The error is now my fault. I will never order anything else from this company Fingerhut. What a joke. NEVER AGAIN. Does not deserve a star.

Fingerhut was fabulous in my time of need. I did not have the money to buy a new, much less used, phone so I turned to Fingerhut (against my better judgment). I am so happy I did and am grateful to this day. My cell phone was delivered in a timely fashion and it was beautiful! I ran into trouble shortly thereafter as I lost my job and had no way to pay. They were VERY patient and understanding. I was able to pay them off at tax time, which was approximately 3-4 months away, but they were willing to work with me. Even though they charge more for everything, they are still there for you! Jennifer in Mayville, NY

On Tuesday FINGERHUT August 15th 2019 Reported that my payment was not paid and Experian Dropped my credit Score 50pts. I contacted FINGERHUT and they verified my account was current and that I was set on Automatic Payments. If I wanted to get the false report off my credit report, it was up to me to challenge the credit and when they were contacted they would not respond and it would be removed. I'm extremely angry with FINGERHUT, not only did they fail to improve my credit, they care nothing about clearing up their mistake. Their products are overpriced, I'm extremely disappointed with FINGERHUT and recommend not to use their service. IT'S A CON.

Fingerhut is good. Just having problems receiving product. Some items have not been delivered right and they're telling me to write a review so that the complaints will get done. So hopefully I get them situated soon.

REALLY NOT HAPPY! My mom has shopped with them since my brother and I were babies (and that was 35 & 43 years ago).. We bought 4 security cameras from them April 26th, and THREE out of the FOUR are paperweights now. Past the measly "60 day" return policy, so the customer service woman bluntly told me it was past the policy date and there's nothing to be done for us but that I could call the manufacturer. I called the manufacturer, and he couldn't seem to understand a single word I said. SIX HUNDRED DOLLAR paperweights - even rich people would think that is expensive, when they aren't even pretty to look at!

I applied for a Fingerhut credit card about 3 yrs. ago and I never thought I would get approved with my horrific credit. With the grace of this company they offered me a a $250 credit limit. With much gratitude I was able to purchase a room filtering system for allergies my son had attained with the worrisome of breathing quality today. I cannot say enough the $ 9.99 payment a month had me breathing just as good for the not so heavy burden of an extra payment a month. 3yrs. later with my faithfulness & Fingerhut's faithful customer appreciation my credit limit is $1000.00. This company gave me a chance when I had nothing.... Not even money to buy my son sneakers for school. The day that I received the ordered Sperry’s for 1st day of school I had tears in my eyes that they gave me the ability to dress my son in quality name brands to fit it. When I had nothing they gave me something. They came through with deliverance of UPS Shipping on time.

Shipping is fast. That’s the only thing I liked. They say they report back to your credit but it takes them forever to report ANYTHING. Barely even enough to do anything for your credit. Isn’t worth it for me. You make your payments on time every month expecting your credit score to be great & they don’t report enough to let you get one point. I’ve been with them for a year & my score has only gone up once!! That’s the whole reason I joined Fingerhut. & if you miss one payment, it affects your score tremendously!!! Even though you are enrolled into a protection plan type of thing that prevents them from adding extra charges on when you do miss a payment. It’s a complete joke. Wouldn’t waste your time with them & their products aren’t really that great. You can find better products for cheaper at their legit stores.

Fingerhut offers the consumer with bad/no credit approval to purchase merchandise on credit. The terms are terrible, but that should be expected. The prices are marked up heavily (sometimes 50%+) and in the era of mostly free and expedited shipping, Fingerhut has outrageous shipping charges, using the cheapest shipping methods that take the longest. Fingerhut preys the low income and targets many people that will have trouble paying them back, because they can with their outrageous markups and shipping charges. Predatory Fingerhut sends me emails to let know when I have credit available - which is always. What other creditor ever does that? Let’s not forget about the constant mailers, emails and catalogues I don’t want.

I've been a customer with Fingerhut for 10 years and I never encounter anything like what recently happened. I ordered an item, it was sent out and the carrier that Fingerhut chose lost my item and then in communication with Fingerhut they stated the item was sent back to them... Long story short poor customer service from Fingerhut and Pilot Freight Services... I'm paying them off and will never purchase anything again.

I purchased a pair of Pumas in August. I requested express shipping because they wouldn't be here in time. Needless to say I got the bill. It was 29.98 instead of 14.99. Called customer service. Not very helpful. They told me there was nothing they could do. 29.98 is express shipping and handling. They lied!

I ordered a comforter from them and sheets totaling $140. Over 1 year later of consecutive payments, I still owe $70, insane!! Unless you just want to simply build some credit and is blacklisted from every credit card to mankind, please stay away from! Highway Robbery at its best.

Do not get credit from Fingerhut unless you intend to use it. I received credit and every time I looked for anything it was overpriced and my credit was based on you have to send us this much, usually $40 to obtain your credit. I chose not to use it because of how overpriced I found the products to be. Was far cheaper to save and buy without their credit. Recently my Credit Score went down and I found they had reported closing the account. Today I received a letter stating they had reviewed my account due to it not being active so they had resubmitted for a credit review? WHAT? I did not reapply nor authorize them to do this. Be aware they do this and it could affect your credit score, yet it seems shady to me. I am insisting this be removed from my credit and not sure what they are thinking however thought everyone should be aware of this practice.

I purchased a Switch last May. Can I just say that I am still paying on it and have paid over a grand for something I should’ve just sucked up and purchased at a store. When you are just a day or 2 they charge you a whole another payment in late fees. They increase my limit without your permission. They also charged me for insurance and never told me. I still have over $400 left to pay on this stupid game system that I’ve been paying for over a year. My recommendation to anyone do not use them. You will truly regret it in the long run. Oh and don’t think this will help your credit because I’ve been warned by several credit experts that it in fact doesn’t.

Fingerhut seemed like it was ok other then the fact of the higher prices, but when I tried to return a pair or boots for a refund I got hit with shipping and handling fees from them to me and from me back to them plus a late fee because they didn't inspect the boots by the time my payment was due even though they told me they receive them a few days before. I will never buy anything off the website ever again and I will be canceling my account. I will be telling everyone I know about my experience. I hope this helps whoever reads this cause I don't ever write negative reviews about anything but they really ticked me off!!!!

I have been a loyal customer with Fingerhut for years. I ordered a tower for my computer, they emailed me saying if I wanted to cancel because they don't know when they will get that style in, and if I wanted to order a different one. I said no I will wait 'til they credit my account for what they charged me for. The lady said that's fine. Said it would take 24 hours before I see the credit. So next day I went into my account to check and only to see 78.00 more of my credit gone, so I called to find out what's going on. She explained that they took 78.00 for interested, and when I asked her about credit for the tower which was over 400.00 she said I was never charged that. YES I was. It came off my credit amount, she continue to argue with me. Am done with them try and rip me off. I clearly have a statement showing they charge my account. And really they need to get people in there that you can understand what they're saying.

Fingerhut refuses to let me return product that they are charging me $1400 for which was only supposed to be $650, and does not work! Fingerhut prolonged the time by making me go through Intex to fix item several times, making sure it would take it past the 60 day limit of return that I was totally unaware of (thought it was 90). It was 65 days when I finally had it with it not working properly and called Fingerhut to return it, because fixing it over and over again was getting tiresome, and hurting my back even more. Customer service lied to me and were supposed to send me a return label 2 weeks ago. I just received it, but it wasn’t a return label with a barcode (it was a phony label) so post office refused it. They are very sneaky and rob you blind! Now I’m stuck with this big bill and a spa that does not work, what can I do??!

I have had my Fingerhut account for at least five years now. I never order anything but like that the available credit benefits me. Fingerhut notifies me that my account would be closed due to inactivity unless I purchased something. I wanted to keep the account so I ordered a Dyson vacuum. No issue there. The vacuum is fine, arrived on time, quality is great, etc. I had set up automatic payments with no problem. $20 every week. The payments went as scheduled until they didn't. I had just been called a few days ago about my Fingerhut account, the person on the phone says my account is past-due and they don't have any payment since May 24th. I get off the phone and check my account online and sure enough no payment since May. I checked my bank transactions and no payment since May. I check my email and Fingerhut account online again and there's no notification whatsoever about a past-due amount.

I returned an order and didn't get full credit for it. Cancelled an order and still got charged. I would not recommend this company. They over charge you for the product to start with. Their products are name brands but they are the cheapest, low end of the brand. I recommend you saving your money and buying somewhere else.

I've heard of Fingerhut's excellent service and products. I recently ordered 2 mattress toppers from them and long story short, they didn't fit and I just wasn't pleased with them! I returned the items according to their guidelines and mailed them back together in one box because the original boxes the toppers came in, were torn and beat up. I couldn't ship them back that way. I taped the return labels provided and paid for by Fingerhut on the outside of the box; according to them. I did that, right? Well, waiting for the credit to reappear on my account, I got the email stating the item(s) were returned without issues. Well, issues were there. They're arguing with me, stating I only returned ONE item and that the other is nowhere to be found! I keep telling these ** to check the box and open it up but they're telling me I'm stuck having to pay for the items regardless of the return! That's NOT happening in any life time!

Received a catalog from Fingerhut saying I have a $700 credit call to order a product for $369. Now they're telling me I only have a $180 credit. I don't appreciate being lied to by this company and will be closing my account.

I am disabled and on a fixed income. I have been using Fingerhut to help rebuild my “Fair” credit. On 6/3/19, I made a payment of $10.99 on my Fingerhut account and they took $103.78! After two phone calls and three emails, my money was refunded on 6/18/19. This caused several problems with my June finances but at least it was resolved.

My minimum payment monthly is $17.99. Sure they take out interest. But I made my minimum payment 20 days early, then to get my balance down to 28% I made another early payment of $34. Total paid is $51.99. Balance only went down $17.65. So $34.34 charged on a $17.99 Bill I paid $51.99. Balance owed was $230. Now $212.35 after $51.99 Paid early. So charged over 300% interest?

So I decided I was gonna get a new line of credit and I happened to need a mower and weedeater. So I figured instead of just paying cash I’d try to build my credit up a little more and faster with a new line of credit and do it this way. Let me explain this from the beginning. I got me a push mower. Just a regular one and a weedeater. Since my yard is pretty small I figured this would be easy for me and better option since I needed some more lines of credit! NO DON'T EVER DO BUSINESS WITH FINGERHUT. MY FIRST ORDER AND MY LAST! When my mower got here I was excited to put it together just to find out all the stuff wasn’t there. A whole wheel assembly was missing. I was like ok I can handle this. We can call Fingerhut and handle this. I’m sure they’ll send the pieces and this will be easy breezy!

Fingerhut has terrible customer service, they don't take care of their long-time customers at all. Don't get their credit card. It’s a trap. Their bigger items are costly and the ones I have ordered have been defective. Lawn Mower, expensive backyard pool. Their smaller items are expensive and lacks quality, what a waste. Please compare shop and you will see the big differences in prices.

I have been with Fingerhut for about 2 years. I ordered merchandise in early 2018 with automatic payment every month. June 2018 and July 2018 I got double dipped and they reported me as 30 days late. Even though their customer service said I never missed a payment their executive office said I did. People please call executive office and talk to Steve ** who is handling my problem.

I ordered a product - and was sent an email the next day that my product had been shipped. Great. The screenshot I saw said the estimated delivery time was to following day. But two days later - with no package - I got an email that they were attempting to cancel my order without notice due to an address change. So then I talked to four different people and gave the same information to all four people. Got the address resolved -- however, the first person I talked to said I needed to reorder the product. But I can't because the credit hasn't come back to my account. So then she transfers me to another guy, who says "No you don't have to reorder it".

Calls to Fingerhut customer service is rerouted to the Philippines or to impolite, incompetent, untrained representatives. They will hang up calls if they don't have answers for you or cant handle your request. This has happened multiple times and I hope Fingerhut will address this.

Settled my account in full but they're insist on continuing to report my payment status as charge off and instead of updating it as settled. They sell your account off to a collector who will offer you a pay for deletion option but then they WILL NOT delete Webbank/Fingerhut from your report after you submit your payment. Making it appear that I made no effort to settle the account even though I paid their collector in full. There are no options to fix this, they outsource their customer service and billing to India and they simply send you back to the collector and have no heart. Could care less.

DO NOT USE BUY FROM FINGERHUT!! In the process of securing a mortgage. Credit just took at 30 POINT hit because Fingerhut decided to close the account due to INACTIVITY over a 12 month period. I received nothing in writing, or a phone call. DO NOT USE BUY FROM FINGERHUT!!

The computer was all right, you would expect to play most of the games at like 720P medium to low setting. The CPU was a AMDFX 6300 with a GT 730 2gb of DDR three. If you don’t have the money and you want to play a left shin computer get it it please. It does what it’s supposed to. I recommend it but if you have more money get a better computer.

I ordered my husband a pair of boots and when we received them they was like 2 sizes too big so we filled out a exchange paper. 3 days later I see a refund on our account but not for the whole price. Why in the world do we have to pay to send them back. I have never had a place make the customer pay to ship back something that is in perfect condition. I have spent thousands of dollars with them and this is my first time returning/exchanging something. And come to find out they wasn’t even going to ship us the correct size. My husband has had the same shoe size since he was a teenager so I don’t see how I was supposed to know they sell stuff that’s not sized correct. So I’m stuck paying 21$ for something we don’t have. Never again will I spend a penny with them.

Today I received a bracelet that I purchased. It was advertised as 14k gold and I paid a total of $486.00 plus 2 day shipping for a total of over $550.00. Brought it to jeweler today for an appraisal estimate. IT IS NOT REAL GOLD. They believe it may be plated although it is stamped 14K. Fingerhut wants me to pay return postage and insurance to return it.

Trust me when I say this. READ THE REVIEWS! Yes the product can be really good but, it’s the customer service you need to be leery of. They couldn't help me out with my very first order. FIRST! When I made my second order they said there was nothing wrong with my last order. “Sorry for any confusion.” I’m sorry but I’m not confused but they are. Clearly my first order is what I was referring to and all the emails are before my second purchase except for their last response. Just make sure whatever you buy, pray it has no problems and just be sure that whatever it is you're getting that you plan on keeping because it WILL be a hassle. I'm paying off and then done with Fingerhut. Good first impression..

I understand that Fingerhut will give an account to just about anyone regardless of credit score, but the fact that they charge, on average, $20+ more for items that you can find in most stores, AND to top it off... THEY CHARGE YOU FOR SHIPPING PER ITEM. PER ITEM... NOT A COMBINED SHIPPING TOTAL. They are a complete rip off and I am very shocked on how they've survived for so long. My order consisted of 2 pairs of jeans (one of the pairs of jeans wasn't even the size we ordered) and 4 Funko Pop!'s toy figures which had a total weight of only a 3 pounds 14 ounces, and I was charged $32 for shipping!!! This is outrageous.

They sent me a FedEx label with a UPS tracking number that was not even prepaid to send an item back. Wasted gas, time, and dealing with 5 kids all for them to not resolve my issue. They didn't care and the representative hung up on me. Sticks to policy of no expedited credit without the item being received. Supervisors nowhere to be found. Reps will not give their names out and will click in your face after 40 minutes of waiting because they did not want to deal with the aggravation even though they're getting paid to do just that in customer service. Garbage company. My first month of a new credit line with them and a first order and they already proved what they are. Not worth the frustration of being on your credit. Rebuild it elsewhere because they will definitely wipe their butts with you. Horrible!! I'll be closing it right back out!

I have been a Fingerhut customer for approximately 1 year. I started with a $700 line of credit which has increased to a credit line of just under $3,000 due to the fact that I pay more than my minimum and I pay on time. Lately though in the past 5 months I have sometimes not received a billing statement. I am becoming very suspicious of this company because I receive all of my other bills from my other creditors. I believe Fingerhut is trying to bait me into doing online automatic recurring payments from my checking account! There is absolutely no way I would trust them with my bank account if I can't even trust them with sending me a bill in the mail. I'm seriously considering severing all ties with this predatory company. It's easier and much cheaper just to shop Amazon or Walmart. Goodbye Fingerhut. You've lost a GREAT customer.

I got approved for a $180 credit through the FreshStart program (six $19/monthly payments) with hopes of building my credit. The beginning was good. Points were generous & credit was rising when things randomly changed. In less than 6 with EARLY payments (3 days) my score dropped twice. First time was 40+ & the 2nd time was a hard 73! NOTHING about my life has changed & no other businesses have been given permission to do a credit check during this duration with Fingerhut. I went from mid 500s to high 500s down to LOW 500s. Ironically, they’ve damaged my credit but have helped me rebuild by awarding me ONE point at a time since!

Fingerhut has now twice, double charged my checking account for two monthly payments! I have it set up on automatic draft each month. It has been 10 days and they still have not refunded nor reversed the second unauthorized payment. They will not give me a time frame or date they are going to process it. I have called four times. All they keep saying is, "We know we made a mistake and we are working on it." Incompetent!!

I bought 3 pairs of shoes & 1 my pillow, all the shoes & the pillow are so uncomfortable I can't use any of them. Over $ 300.00 in product & can’t use any of it. Called Customer Service - horrible experience. I kept getting disconnected & after about 5-6 tries, I finally got a representative to answer, very rude, said I needed my original boxes, packaging & paperwork in order to return. I honestly had thrown everything in the trash, but was not offered any other options. Horrible experience - will never purchase anything through them again. Very disappointed with Fingerhut all together. I'm still paying my bill for items I can’t even use. I don't recommend this company to anyone.

I started with FreshStart and within months of on time payments, I graduated to a customer with a higher credit limit. After ordering and noticing the higher interest rates, I paid off my account and closed it. Yeah, not good for my credit score, but I'm convinced they are worse than loan sharks. Now, they are claiming I still owe the final balance, because my checking account denied the payment. I called my bank and have the statement that indeed they were paid and actually withdrew more than I owed. So, I'm in a constant battle with them and no one there has a clue how to answer questions. I truly believe they don't like customers like me, sounds ridiculous! I warn all future applicants to be aware of their policies.

Erin of Owensboro, KY You Are Wrong. Fingerhut does not help build your credit. Read on your account credit info. They tell you they don't assist in anyway of repairing or rebuilding your credit. They are a scam they don't care about consumers. They don't even participate in consumer accreditation. That right there tells you something and they charge you to return a item they sent wrong. They give you items and say they take no responsibility if it's something wrong with the item. You have to take it up with the third party it came from and pay extra shipping charges if it was mailed a 100 or more miles away. They Care Nothing About Their Consumers but getting money. Highway Robbery.

My experience with Fingerhut I got it to build my credit. Started off with a $400 line of credit. My score dropped 55 points opening the account. Paid it off early. They closed the account, reported to the Credit Bureau, account closed, increase me $500 new limit, reported it as a new account. My score dropped 73 points since opening. I got my score to 720 from other account that I had and my score is now 633. Do not believe they will build your credit. They hurt it.

Due to a glitch in Fingerhut's system, they overtook 300$ when making a $35.00 payment. I thought it would be a simple process but instead, we are going on two weeks without a refund. The 1st rep said 3-5 business days. Then I received an e-mail saying it could be 11-14 business days. And then another e-mail stating it could be 30 business days for a refund. Requested a supervisor and waited almost 3 days and no one called. Finally got a supervisor just to be told the refund processor is a 3rd party and there is nothing they can do about it. Then requested the corporate office number which by the way is ** and was met by a receptionist who asked for a name of who I needed to speak to, which I told her I was not provided that and she said, "Well this is a 3 party company and I would need a name." I then said, "So not only has Fingerhut taken my money but now I can't even file a complaint." To which she hung up on me.

I remember starting on Fingerhut and passed the fresh start. Then when I wanted to get a Magic Bullet and the Keurig, Things went downhill. I paid on time and then when I saw one day they were wanting to do double payments. So I called them and asked why are they making me pay twice as much? Turned out that there was an 'error'. The second occurance is when I was at a cafe and figured out that my card got declined. I found out that they Unauthorizedly made a payment without my consent. So I called again and they returned a payment.

This computer has been a great addition. It replaced a 7 year old HP that I had been keeping together with parts scavenged from another computer. The CyberPowerPC Gamer Ultra AMD FX-6300 8GB Memory GeForce GT 730 2GB Graphics Card 1TB Hard Drive was easy to get rolling out of the box. Not sure why it came with CDs for driver updates as it doesn't have a cd rom drive, but finding the needed drivers online was quick and simple. The side glass and led lighting gives the machine a nice visual touch. I love how easy it is to add RAM or swap out graphics cards. Great machine, beautiful look and powerfully fast.

My house was flooded in September 2018 due to the hurricane. I lost everything. I just purchased my products in July 2018 - a toddler bed, Bluetooth speaker and a vacuum. I called Fingerhut - told them what happened. They gave me the run around. They gave numbers to the merchants who requested that I shipped the products back. My home had flooded and I didn’t have the funds to do so. Not only did my house flood I was out of work for a few months and couldn’t pay my bill even after I enrolled in the program that pays your account up which nevered happened.

I pretty much paid for the item in one payment. Balance free and clear. They soon closed the Freshstart account out, and opened a regular Fingerhut account and gave me a credit line of $300.00. A couple of months later I go to purchase an item for $59.99 and it selected payment as Fingerhut credit (WebBank). DECLINED. It says for me to call 1-800-356-2347 to verify my account information. I refuse to do so, since they set the standard of opening the initial account under Freshstart. And not once ever disclosing other requirements after the fact.

Over the holidays they offered me a TEMPORARY $200 increase of my existing $1500 to $1700 to be used within X amount of time. My balance was $0 and I wanted it kept that way. THEY REPORTED ME TO THE CREDIT BUREAUS AND NOW MY CREDIT REPORT SAYS "CREDIT DECREASE" from $1700 to $1500 and it looks bad as if I screwed up. GRRR. HOW IS THIS EVEN LEGAL??

When I placed my order It was supposed to come with a free turtle pool float and the free item was Never delivered. I contacted customer service and was offered a $10 discount. That’s insulting!!! How can you offer a free item then without warning not honor what you offered!? I ordered that pool based on the offer. That is false advertisement! This is entirely ridiculous and unprofessional. I will not be ordering anything else. I was told by customers service that the item is now unavailable. I’m so annoyed.

Ordered Mother's Day flowers for both my wife and daughter on 5.8.19. Requested delivery on 5.11.19 to avoid rush. No one showed called on Am 5.12.19. Was told they were sorry and make sure to get them delivered today. It is now 7pm still no flower deliver. Never been so embarrassed. What's worse they charged my credit card on 5.8.

My identity was stolen and a credit card was opened online with Fingerhut. I called their fraud department, faxed an affidavit, a police report, a copy of my ID, and they still refuse to remove the credit card off my credit report. I called them again, they continue to say they never received my paperwork and will not allow me to talk to a supervisor. It is unbelievable the level of incompetence they show and how hard they make it to communicate with them. NEVER open a credit card with them or conduct any business with this company!!!

I wanted to purchase a sound bar with wireless subwoofer and looked thru Fingerhut's catalogue. I came across the Vizio Smartcast 36" 2.1 channel Bluetooth soundbar with wireless subwoofer. Price $249. 99. I did a price check and found the same item priced at $144.99, and found the 5.1 channel system priced at $249.99. Fingerhut is NOT a business you want to do business with. If you don't believe me see for yourself. Don't support greed and gluttony, all of their items are terribly overpriced and the interest rate on your total purchase if using credit is high also. Avoid Fingerhut at all cost.

They are a good credit builder, but the fact that everything is shipped with regular mail and doesn’t give you an option to choose sucks. I been waiting on my order for about 3 weeks now. They delivered with UPS and now it was handed over to USPS that has held my package for about 4 days. I cannot pick it up because it is not priority mail and I literally live 5 minutes away from the post office it’s been sitting in! I will not be buying from this company again if I have to wait almost a month to get something that could take make shorter time to make myself!

On 3-24-19 I cancelled first purchase which required 30.00 payment for checking account 2 days before scheduled ship date. Was told my deposit will not be taken out. They took my 30.00 and told me it would take three days to return to my bank. 3 days later, my bank show no return from Fingerhut at all in system. Fingerhut says it is my bank's fault because they have an transaction # and a date it supposedly hit my bank. I filed a dispute with my bank and they still show nothing from Fingerhut coming back in my account. Almost a month later and I am still without my money. I will be filing complaint with the BBB. I better get my money back soon. DO NOT BUY FROM FINGERHUT. They are overpriced and not honorable in the customer returns and credit. I found out others had the same issue with them. I wish I had done my research before applying for account. Buyers BEWARE!

After charging Christmas items in 2018, paid my balance off in January 2019, had a zero balance and two months later my account come up with a $111.00 charge. I had to call several times and each time the representative told me it would be taken care of. Now I have late charges and showed up on my credit report. Now, here it is March 27, 2019, and I’m still calling them. NEVER WILL I ORDER FROM FINGERHUT AGAIN!!

I had to rate one star because a rating was required but this company doesn't deserve a rating at all. As I originally mentioned to the supervisor after speaking to a very rude rep for nearly 30 minutes discussing the terms of the extended warranty I purchased with my last order, I have been a loyal customer for over 2 years and would like to remain that way but when I say their arrogance oversees Fingerhut's customer satisfaction- that is not an understatement. Basically I kept being told that I need to cannot have my item replaced under the warranty that I am paying for every month. What a freaking joke! Before I hung up on the supervisor, I told him he could sit at his next board meeting and mention that due to his arrogance, he lost what could've been a long-term customer.

I have had my Fingerhut account for years. When I placed an order for a watch, it did not give me an option to put in shipping information. I called customer service that day to make sure it was going to the correct address. The (very rude) rep informed me of the address on file and I told her it was an old address. We updated the shipping and billing address while on the phone before the order was shipped. Fast forward a month, and I check online and it said the order was delivered to the old address. I called customer service and spoke to several reps who kept putting me on hold for 15 minutes at a time.

I had ordered a toaster from FingerHut several years ago. The toaster was very nice, and they gave me a rather large line of credit more than I would ever use. Then I would keep getting letters saying, "We increased your line of credit." I ignored those letters knowing I would never use it. I have order a few small items but not by any means anywhere near the credit amount. This has been several years I make a payment every month on my balance. I am not behind.

I bought a radio CD player Bluetooth (JENSEN CD PLAYER MODEL CD560) on credit with Fingerhut. I love listening to my CD collection. The CD won't work because it's the wrong size CD? At first not reading how many total tracks the next can't play with it. Got stuck using FM radio. What a disappointment and it is scam. Waste your money for such a brand name.

Ok tried to make a payment on there web page and they where telling me my card was declined, BS. I just stopped at a ATM and worked fine. I called my back and they said it was there end. The representative was so incompetent. She had no clue what she was doing no compassion whatsoever more of a heartless employee. My bill was 139.95 and the employee charged me 5.00 because their automated service wasn’t working. I don’t care about 5.00 but it’s the principle of them charging me. I’m not going to lie I said some Vulgar language but I was pissed. For 5.00 dollars they lost a customer. And the said part they could care less. I told her to cancel my account she told me she couldn’t. They have 8.00 employees who couldn’t give a crap.

They claim in their magazine that payments are 14.99. However what they mean is you pay 14.99 for the rest of your life. It never reflects in your balance all interest. Please do not get caught in this web. Get a credit card and buy from real places that sell the same stuff so much cheaper. They take advantage of people on the bottom and want to keep you in debt. I am ashamed I fell for there magazine. Please do not do it!!!

I been a customer for about 2 years now and never forget to make my monthly payments. They have charged my account once or even twice more a month. If you make a payment before the due date, they will not credit your account and if you do have the payment arrangement on reoccurring they will take the payment you’ve made the reoccurring payment and the due date payment charging you 3 times (which is considered theft if you do it!). I went through that two or three times before I contact Fingerhut to ask if they would turn the reoccurring payment off, it taken them three different payments before they agreed to turn the reoccurring off! Well you know I finally see how to turn it off myself and they still haven’t turned it off, but they sent me an email saying no more payments will be took from my bank!

I had opened an account with Fingerhut several years ago, I had purchased many things with no problem. However I ordered a dryer, then I had called to cancel my order the representative from Fingerhut told me all I had to do was refuse the package when their delivering service called to make arrangements. I did just that only to get pissed on and them keep charging me for something I never did receive. I called Fingerhut several times filled out an appeal and still nothing from their end. They turned me over to a collection agency and they had reported to the credit report. FINGERHUT IS A BIG JOKE, why would I pay for something that I never did receive! PISSED OFF IS A UNDERSTATEMENT.

Fingerhut & Web Bank is the worst customer service & company worldwide!!! Customers are unable to get assistance or any response until after the 30 days given by Fingerhut for returns or after a complaint is filed with the BBB. Even after this they do not honor nor support the product they sold to you. Their S&H is extremely high as well as the interest!

I open my account not long ago maybe a month ago ordered a few things was happy about the quality. I just made a new order and tried to adjust the shipping cost and even 1st standard shipping was $30 then tried to use the 2 day shipping and the total came out higher then what was. Don't know where the extra money is going but couldn't get in explanation.

I ordered a end table and a rug. Rug was supposedly del one day. End table next day. Never received either one of them. Fingerhut says they show delivered. Had to fill out affidavit they agree to credit me for rug but not table. Why one not other? I think they were never sent. I have received other packages - never a problem with other companies so beware. Don't trust them.

I applied for Fingerhut acct online to order at times I would see something I wanted. Filling out the application, gave all the pertinent info needed weeks ago. After not hearing anything as to status at ALL... I called and was told I needed to send by mail or other means proof of my ID. On that note, I did mail my proof with a copy of my utility bill... Still no reply, I called again... and was told the proof of ID was never received. If they did not get my mail... it would have come back to me.... but did not. I don't think I want to do business with this company... and especially after I read all the bad reviews... AMEN!

I have been a Fingerhut customer over many years -- occasionally purchasing something and always paying it off early. This past year, I purchased one of their Karaoke Machines, for a total cost of nearly $300.00, and again paid if off early. My mistake. Now I'm out the money because the machine doesn't work and they will not stand behind their merchandise and make things right, even though I turned them into the BBB. My advice is not to order anything from them. The merchandise doesn't last and is of inferior quality from other countries. They are only after your money and don't care if the customer is right/happy or not. There are other options. If you can get a Fingerhut account, you can probably apply for a credit card and at least they will refund your money in situations like this. Bad company!!!

I have ordered from Fingerhut off and on for over 25 years. I came back to them as a customer. I wanted to order a simple large tote bag for work, cost $19.99. Shipping was $9.99! After tax was also added, it came to $31.95! Ridiculous. They will devour you with their shipping costs.

Let's see where to begin?? Well here goes. I opened up a account to start building credit and I haven't even used the account for several months or even made a first purchase!!! But today on Valentine's???? I wanted to send some flowers to my mom just to do something special for her. So I called Teleflora and waited. First time was 10 minutes on hold and they couldn't get the card to go through so I called ** to verify my credit account number and I got then I called Teleflora back and second time was 20 minutes on hold and then they still couldn't get it to go through.

I have been a Fingerhut customer for a year next month on the 5th. I would pay on time all the time. Never missing a payment I started noticing Fingerhut was taking more money on the due date! I would pay with the once option, I would contact them to refund my money and delete this reoccurring payment option which Fingerhut would tell me that they deleted it but the next month it would happen again! Sometimes Fingerhut would take the minimum payment amount of $45.99 three times a month resulting in me contacting them to refund the extra payments they would try to take! I would ask why they have not turned off the reoccurring payment option off again and again!

FINGERHUT MADE HORRIBLE MISTAKE THAT DAMAGED MY CREDIT - I order Christmas items from their November catalog. I ordered the items in December through the website and I then called to confirm that the catalog number was applied. It was important to me to confirm this because the payments were deferred until April. I was assured by the representative that my catalog number was applied. I started receiving notifications from Fingerhut to make a payment in January and I called them. I was told that none of my items had a catalog number applied to them. The second rep asked me if I had the catalog number, again I gave it to her. I was assured by the second rep that the number had been applied and my items were deferred to April.

No refund as of today of $30 for my down payment for. I was told on January 28, 2019 at 2:23pm by a female customer service representative that my refund of $30.00 will be refunded to the card I made the payment with on February 7, 2019 or before this date! As of February 7, 2019 I have yet to receive my refund!! I was told when I cancelled my order to call back the following Monday due to it being New Year's weekend, to request a refund for the down payment amount in which I did. That was on December 31, 2018. I was then told they had processed my request for the $30 refund and it would take 10-15 business days to receive my refund, that was on December 31, 2018.

I have never been so irritated with a company I have done business with in my life. I go to place my first order, but previously I had moved, and needed to change my address with them. They would not allow me to change my address, so I had to hunt down my order at an old address. Unbelievable. Then I had to place my order 4 times, before it was actually taken. Then, half of my order never showed up. Thankfully they refunded my money for the items that never showed up.

I have been using Fingerhut for a while now and it isn't until recently I had several occasions with Customer Service regarding my account. They have been overcharging me my minimum payment and when I call to ask about it Customer service is very rude and impatient. I'm a senior citizen so I tend to ask questions more, especially if I am unable to understand them. I asked the guy who was helping me for his name and supervisor's name and he would hassle me and would not give me a name or number to reach them. I asked him several times and he refused.

I made my payments on time every month. Yet days BEFORE my payment was due, they would start calling me over and over. I got so annoyed with this harassment that I paid my account off early and closed the account. I will never buy from Fingerhut again.

I’ve been a Fingerhut customer for the past 6 months... I make sure my payments are paid before the due date, below 30% of credit used and my balance was increased. Each month I’d have to contact Fingerhut and inform them my credit wasn’t reported...but it’s either the person on the receiving end doesn’t speak English nor know absolutely nothing about Fingerhut. Most items I buy are very expensive and I make sure I pay at a minimum of 80% of the bill but my credit score isn’t reported or lowered because I called and yelled at the people who report to the credit bureaus...total rip-off. I’d never buy anything else from these sorry people again... Hurts your credit score more than helping. Complete rip-off.

I purchased a crock pot and a bedding set with two pillows as well on the FreshStart program. My crock pot arrived broken. One of the pillows was not included on the order. I called and they said a return label was sent with the item already. I went to the post office to ship the item and was told that the label was not sufficient and I would have to pay shipping. Mind you, I had to take time off work to do this. I called again about it and was told that a new label would be sent. I was also repeatedly informed I could not add the missing pillow to the order.

They have a horrible idea of what good customer service is. They will tell you it's all the bank for why everything takes so long, yet still advertise order today (like on a Friday) and get it by the next Monday. That is not going to happen. It will be about 2 to 3 weeks before it even gets a label to ship, and then take days to leave the warehouse. The website claims that purchase with a debit card clears in 24 hours, it will take about a week, an EBT(electronic bank transfer) takes weeks to clear. That is something that is instant money transfer. So why does it take a week, they don't know. The most common response you will get from a representative. Good luck finds find somewhere else to build credit.

I have been using Fingerhut for 7 years, never missed a payment. Ordered a Christmas gift for my daughter. Received some other random item. Call their vile, outsourced customer service and was told to "simply" return the incorrect item (real simple in a busy city during the holiday season) and repurchase the item and call back to have it credited? Um... How about send me the correct item??? I refused this, return the incorrect item. I receive email confirmation they have received it. Spoke to a representative who told me. Allow "24 to 48 hours" to receive the credit.

Do not shop with these people!! I thought they would be a good idea, since I was short during the holidays. One item, (pajama bottoms), ripped the first night. That same order did have multiple items, but not until after I paid, did they cancel the items, (which was fine if I got my money back for them), but still charged me $38.00 in shipping!! For 2 items and one of them was damaged! I contacted them through e-mail and they said they wouldn't give me back any of the shipping money. So it cost me $38.00 for a shirt and poorly made PJs that ripped. These people are awful. I understand making money, but this is just robbery and taking advantage... (Oddly their card is called advantage, how accurate for them.) Awful!! Please do not do business with them!!

I am extremely satisfied with the quality of everything I've ordered from Fingerhut. I thought at first that prices were way too high but I've bought items you can't find in stores and the quality is very good. No problems with customer service. I appreciate the opportunity to build my credit and to purchase unusual quality items I couldn't afford to purchase if I had to pay the price up front.

I ordered a motorized ride on toy for Christmas for my son. Placed order on Dec 15th. They guaranteed shipping by Christmas. Jan 21 still nothing. Calls and emails. Run around. They say they can't cancel because it's shipped. However UPS never picked it up. Shipping still says waiting for label.

I purchased a cookware set and received the wrong color. I called customer service and advised them of their error. I returned the wrong item and received the correct item. However, I was billed for both. I have been calling for over a month trying to get my account credited. I finally request a supervise. I spoke with Kim and after a lengthy conversation she said she would credit my account the $200. Minutes later she calls back saying they shipped another cookware set and will receive it on Jan 20th. I told her that was another error and to cancel the order. She said she couldn't until I return the item. I have never given a review online. But I hope this prevents anyone from dealing with this type of company. I told the supervisor to close my account which that she could do. If I could have rated them with zero stars I would have.

I made a 23.99 overpayment in October 2018. I have made several phone calls since then in regards to the overpayment. I have faxed all documentation only to be told I was refunded. My documents say no.

I ordered a queen size mattress and a queen size foundation. I received a king size mattress and no foundation. When I called Fingerhut I was told being that I didn't refuse at delivery they can't do anything. I paid $1119.00 for both items and they're telling me it's nothing they can do. This is horrible.

So I used to love Fingerhut until right now!!! I tried to place a new order, I've been with them for about a years and have made numerous orders, well I got a message saying to call. I was told they needed to update my number (which hasnt changed) so then she starts reading something about do I agree to called... texts... automated calls... even if my cell provider charges me. I say, "No. I have no problems with you calling me but as for texts, automated messages and what not. Absolutely not." To which she replied, "We cannot unlock your account unless you agree to this."

Hi. I had purchased a laptop on Black Friday and I returned it in December 10th. I was asked to put a $30 down payment. I returned the item and they have received it three weeks ago. I still have not received my $30 downpayment refund. I spoke to a representative and she now telling me today 1/11/19 that I have to wait another two weeks. This is crazy. I am done with them and don't need the headache. I rather shop at QVC or HSN and get a credit within a week or less after item has been received. Do not waste your time. BEWARE!!!

I had the worse experience possible in dealing with your company. I first ordered a Canada Coat from you guys which went over the spending limit and I was happy to pay the difference. When my coat arrived and I tried it on it was the wrong size and color. I quickly wrapped it back up and sent it back the next day. It took a while for the item to be registered as returned even after I received a return received receipt. The money was slow about entering the account which was ok. The coat was out of stock so I had to order something else. I found a pair of boots I really wanted and even bought a Carhartt coat to match in anticipation of its arrival. I placed the order online and waited for my boots that never came. I checked on-line to find that I had no order status or tracking number.

This is the worst bank. They charge erroneous fees, never break down the rates and they outsource their customer service and the customer service reps do not know how to communicate properly. Warranties go unnoticed and they give you a hard time replacing items clearly defective. I wish I had looked up the reviews prior to entering into any credit agreements with WebBank. They are worse than the major banks. If you are considering a Fingerhut account DO NOT PURCHASE FROM THIS BANK on any credit terms. If you are going to purchase on a monthly term better off shopping QVC or Evine or HSN. The terms and conditions are better and they will charge your card on a monthly breakdown.

I ordered a jewelry armoire for my wife for Christmas. I received an e-mail stating the item would be shipped and I would receive the item on Dec 21. When the item didn't arrive I was informed I would get it on January 3. I purchased another one from a local retailer and called Fingerhut to cancel. The item arrived On January 3.

I purchased a waist belt and I returned it because it didn't look anything like it was online. the return process says it takes 10 business days however it's taking about 20 days to get a return still haven't gotten a credit on my account. When I call to find out what was taking so long they informed me that the item was damaged and they were charging me a return fee for shipping because my reason for returning was not valid. I took this item out of the package for about 2 minutes, got the photos, sent it to my boyfriend, put it back in the package and returned it the next day. When did it get damaged I have no idea. They must have sent it to me damaged.

Thanks to you my daughter has not received her Christmas gift. First time I used their services and I'm super disappointed, when I bought it was before December 24, it never arrived and I followed the article and then told me that it would arrive on January 2 and now I verify and it tells me that the Friday, January 4. Waoo! First and last I do not return. I pay this and I do not return better. I ask for it through Amazon.

Ordered the kid’s Christmas presents and everything arrived on time. It is a company that extends credit to those with less than perfect. Things can be rough for those with less than perfect credit, myself included, so this can be an opportunity. The cure here is to improve the score.

I recently ordered stuff online and they told me it would guaranteed be here before Christmas. I've been tracking it and still nothing. I just spoke to two representatives who are now stating it won't be here until January and if I cancel it my money would be returned in 14 days. Now they have completely ruined my Christmas. They are complete liars. After this, I won't continue to do business with them.

I ordered the XDRONE HD a while back and had to wait till the spring arrived to use it but all in all it works well. I'm not sure how the camera works but once I learn to navigate it I will try that as well.

I ordered some toys for people who collect, so the boxes have to be in good condition. 3 out of 4 of them were crushed, cellophane torn, and it was not damage from shipping. They took them off the shelves that way, of course I could send them back, but that is a big bother going to UPS...so I am going to eat it. The customer rep I called about it acted like he was doing me a great favor allowing me to send them back!

I just got approved Friday. Browse the website, didn't order a thing and my debit card was charged. Plus there's a pending charge from them. If I were you I wouldn't use this company. I wish I had checked reviews first.

Fingerhut is an absolute, total scam! I'm attempting to rebuild my credit so I decided to apply for an account. I was approved and bought a new phone. My first payment was due yesterday for $27.96. I made a $40.00 payment...yesterday. Today I check my account to make sure it's posted and not only has the $40.00 payment not posted, they've added an additional $15.00 to my balance. The payment area shows a payment made but my due date is still showing that I have a payment due yesterday. WTF??

Fingerhut charged my debit card twice for a payment. They never returned the money to my account NOR DID THEY APPLY THE SECOND PAYMENT. BE careful. They blamed it on my bank and lied about sending the money back to my account. I never write bad reviews but this is just wrong.

I have used Fingerhut for three years. With poor credit, and it is a poor credit company, I use it to buy gift items at Christmas and birthdays, that I may not afford otherwise. That's a plus for me. And my credit score is improving. However, although my experiences have mostly been okay, I have had instances that sour those good experiences.

I placed an order with Fingerhut I never received. I have email them and even phone call them and they are not telling me. I have to pay for something I never received and will not reship or even credit my account. They hang up the phone on me. I’m not buying ever again from them

I ordered a therapeutic pillow for my wife and instead I received a pair of children's shoes. Fingerhut refused to reship my correct order but still charged me for a product I never received. I spoke to customer service and asked for a supervisor and they hung up on me on 3 separate occasions.

So upset. Got guitar for grandson from Santa opened up. It was broke so he doesn't have a present and have to pay for it. Would not recommend this to anyone for Christmas. My name is Judy **. My grandson believes Santa doesn't love him.

Once you do anything, it's very hard to cancel. Somehow I ordered "safe-line plus" and they are refusing to cancel it. In addition to the 400% price markup, overpriced shipping and handling, and interest rate of 35%, it's just not worth it. Amazon Prime credit card is better by far! A higher line of credit, free shipping, lowest prices.

On 11/20/18, I mailed a Cashier's Check to Fingerhut in the amount 2358.00 and they received it on 11/25/18. Then I called on 11/28/18 to request a refund for the overpayment ($65.37) and was told I needed to wait 20 days. Then the supervisor stated to call back 12 days from 11/28/18. Before calling back I confirm the cashier's check had been cleared so the refund could be issued. On 12/04/18, I spoke to Albert and requested the refund and I received several different answer 1st it would take 20 days from the day I called, then 30 days from the I called so I asked to speak to a supervisor. He wanted to transfer me to a voicemail in which I insisted on speaking to a supervisor. Albert placed me on hold for 2 -3 mins then transferred me back into queue to speak to another agent. I waited for another over 25 - 30 mins and no one ever return to the phone.

I got approved for a 700$ credit limit. I wanted to purchase Apple AirPods, they cost 245$. If I buy them from Best Buy they cost 153$. Hmmm common sense tells me, purchase from Best Buy. OVERPRICED NEVER EVER BUY HERE, THIS COMPANY IS TRASH... I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. MY advice is if you don't have the money to purchase something, save for it, instead of being slapped with a VERY HIGH APR. You buy something that cost 100$ on Fingerhut credit, you will end up paying 250$, even though you could of bought the item somewhere way cheaper because Fingerhut is price gouging everyone!

I was approved for the fresh start. Ok cool. I made a purchase and had to pay $30 before hand. I received an email stating that I needed to be verified first. Ok, I call in and the agents are so rude and wanted me to verify all my information including last four. I asked why and to speak to sup. She wanted to tell me I could not speak to one. Finally got one and he asked the same questions. He too was rude and when I said I would file a complaint he just laughed and talked over me. I said I was recording and his demeanor changed.

Bought my daughter a new laptop for her bday. It has run ridiculous slow from day 1! It's worse than the computer it was replacing! This is a complete scam! Why are they even legally in business? Do not order from them.

Hello, I was going to buy a Christmas present for my son. This was my first time using Fingerhut. I qualified for their FreshCredit. So Saturday I put in an order for a gaming system. Mind you, I called their customer service (about a week before) to double check before I placed the order that I would only be charged $100 and the rest would be on a payment plan. So placed it on Saturday, checked my banking account... and I was charged $500! And there was no way I could call customer service OR email them—they are not available on the weekends. So now I will have to call on Monday and hopefully I can cancel my purchase. The main reason I was going to use them was because I am new widow and wanted to give my son a nice Christmas gift. Now if I don’t get a refund, I will be in dire financial straits.

I have ordered several items from Fingerhut and so far I am very pleased! Each item I have ordered came way earlier than stated and has worked very well. As a matter of a fact I am using the computer I ordered. I place my order on the 19th of November. Was told it would arrive on Monday the 26th and it arrived on Saturday the 24th. As with all my orders it was early. Thank you Fingerhut for helping reclaim my credit and for having the items I need.

A week and a half ago I ordered a heater and an air purifier from the Fingerhut catalog. The air purifier got here just fine but the heater is backordered... I live in western New York and the heater is important now!!! For 2 days I have tried to get hold of a human at Fingerhut customer service and for 2 days I have been met with absolute frustration. The automated customer service line does not offer any "speak to a representative option... I emailed the customer service line and received a message the next day stating they tried to call me. There are zero missed calls on my phone... Fingerhut is a horrible company and I regret ever doing business with them, it will not happen again.

I tried to order a laptop Black Friday, deposit got taken out my account twice. I called customer service not to get a refund, but to get the money they already taken out allocated correctly and possibly pay more on the account. Customer service told me I had to wait till Monday to do get the money allocated correctly. I called Monday and customer service told me I had to wait 3-5 business days to have it corrected. Now I have decided to do business elsewhere because of the inconvenience they caused. I went all weekend with funds being held and still couldn't get the item I was trying to purchase. Thanks but no thanks Fingerhut!!

Horrible!! First day and they've already offered two different reasons why I can’t use promo code. First person said fresh start credit lines aren’t eligible for promos (so... Low credit customers are barred from saving money??! Ok). Then second woman said I have to use my entire credit line AND pay my $30 deposit today to qualify!! So I’m done. I’m out. Guess it’s good I had this happen and that I started reviewing their reviews!! Not one single good review. And I read almost half a days worth of reviews. WOW!

Ordered 2 jerseys and a pair of pants. They promised fast delivery, I waited almost 3 weeks for the products. I only got 2 of them, then when I go online I find out they cancelled the other product I ordered. Then the 2 products I got in the mail weren't the right sizes. I sent them back and promptly followed all the instructions on the return slip. When I called to find out about my order they still hadn't processed my order. When I called to cancel my order and get my money back, I find out that the 30.00 deposit I won't be getting the full amount back. It cost me 25.99 to get my order cancelled and then they had the gall to tell me they will send me a check. Will never shop Fingerhut again. Do not use this place to rebuild your credit. Worst shopping experience ever.

I ordered over $200 worth of items from them and they shipped it to my old address even after I had called and gave them my new address two times. I ordered the items on November 12th and here I am on November 20th still waiting for my stuff that the post office says is being forwarded back to the sender in another week's time.

I ordered over $250 worth of items and somehow they shipped to an old address that I have not lived at for YEARS. I changed the address and sent it to my correct one, I know I did this. They refuse to send me a refund because I “waited too long to inform them.” That’s not a good enough excuse. It was two months. These items were early Christmas shopping gifts so I didn’t think of it again until much later when my sister asked if I ever got my items.

Well... I've been a good customer for a year 1/2 now. Never missed one payment, always a few days early. I always sent money orders. For some reason I sent my payment out this month like normal same amount like I always do. They kept calling me telling me they haven't received my payment yet and it's late. I said, "No you should have gotten it already." So they asked me to email the money order stub so I did and they also asked me if I would make another payment. I said, "No, why would I pay you twice if I already paid you." So I called to track my money order. They said it was received and cashed on November 9th... so they took my money and are saying they didn't receive it. I want to know where's my money?? They told me I needed to pay a late fee now totaling to $30 or my credit was going to be affected.

I ordered a HP Laptop on June 22, 2018. The item was on back order so I did not receive it until July 20, 2018. I decided I did not need to returned in, un-opened, according to the return instructions that were provided in the shipping box. Fingerhut acknowledges receiving it on September 4, 2018. They kept billing me for this item and when I called and told them I had returned according to the instructions that came with the computer the representative told me that all electronic products must be returned within 30 days of the day the order was placed.

On October 22, 2018, I ordered Three products from Fingerhut: a solar pool cover, a floating basketball game, and a pool pump. I received the pool cover and the basketball game, but the pool pump which was supposed to have been delivered by October 31, never arrived. When I went online to Fingerhut site to track my product, the UPS label that was affixed to the basketball game, was showing up on Fingerhut website as the one used for the pool pump.

Overpriced items with interest. Returns are a trick, trying to charge $100 for returning something. Not getting a dime from me so stop calling. I've spoken with an attorney about the situation & they're basically scamming so hopefully I can get a settlement but we'll see.

I ordered comforters from Fingerhut almost 2 weeks ago, they were never delivered. I called to see the status and they told me to call UPS, when I asked why they couldn’t find the packages the agent repeated himself stating I can only suggest to cal UPS, didn’t try finding my products. I had to do their job and still have no clue where my packages are. Terrible customer service. Will never order from them again.

I ordered a Bulova watch back at the end of September. As of October 8, it said the shipping label had been created. It sat at that status for several more weeks, so I called Fingerhut Customer Service 3 times to figure out why my item hadn't shipped from the distributor. Only after the third call did they inform me I had to submit an affidavit. I did, and received a reply today (the 30th) saying it showed the item was both ordered AND shipped on October 8, and that I would be charged for the item, as their records showed it was delivered, even though the tracking link they provided clearly showed USPS was still awaiting the item.

I received a fresh start credit of $250 Nov 2017. Made few small purchases & make on time payments every month. Keep credit use under 30%. Basically too this to improve my credit. I have been very pleased w the credit line increases. Oct 2018. My credit is at $1300. Only using 24%, currently. I have no complaints about them. Items seem priced higher than if you purchase somewhere else but all in all they are a good place to start to help repair bad credit.

There are better choices than Fingerhut, especially if you value comparison shopping before you settle on an online merchant. You may have noticed that buying at Fingerhut is 30-50 percent higher for the same product you'll find elsewhere. Even after you have established credit with Fingerhut (over two years), their prices don't go down and there are no special sales directed toward their long term customers. Therefore, my advice for those who never shopped at Fingerhut, don't get hooked with them!

I have been a loyal customer to Fingerhut for nearly 2 years, even after they have tried to stick me with bogus late fees. I have NEVER missed a payment. I just recently sent in 2 payments and THEY are saying I owe late fees. Their company is a ripoff, that preys on people especially those on a fixed income. They should be investigated.

I opened a Fingerhut account because I had no credit and needed to build some. Let me tell you, worst mistake I ever made! I've had them for years and NEVER was I late, this last month I had made a payment and a few days later it showed I was past due by a month, yet my bank statement says otherwise. They wouldn't do anything about it. I also returned 2 items at the same time, here we are a month later and only one was received. The other they lost. The more expensive one was lost. Then they say it'll take 10 more days to get back in touch about the investigation.

Everyone should do themselves a favor and avoid Fingerhut like the Plague. Got a letter in the mail from these misfits about 5 weeks ago that basically was a ruse to get an immediate payment which I made. It stated the account would then be current and up to date. My new statement came yesterday and to my surprise the payment was posted, but according to these fools the account is still past due. The payment I made was done before the due date so obviously the left hand has no clue what the right is doing, and it doesn't care either. Forget calling, you can't understand what half these people are saying since they are either Indonesian or Pilipino. Let's farm jobs out to maximize profit and dollars. Since I have not heard back from these fools yet I took the letter and latest statement to Legal Aide and found out they are trying to double dip on late fees.

For two months couldn't make payments due to Fingerhut issues, including unable to process payment. Then asked full SS, which is not legal, only last four. Then excuse of two accounts to one address is why there was a problem then told that wasn't true, then more excuses. They refunded the two late payments but gave negative feedback on my credit. They admitted to issues. Then lied. Phone recordings Don't lie, they do. Products not worth it and the lies also, so closed account, paid in full. Also they have no number to credit dept. You can't talk to a credit person, unheard of. Stay away. Website issues that you end up paying for. My credit score went from 722 to 619 because of their mistake and even though they admitted their fault, still put two negative remarks.

We ordered a mattress topper, when we received it it was not like the description in the catalog. It wasn't flat or smooth and felt like you were sleeping on a pile of boulders. I wasn't sent a shipping label for return of product. So I was just going to pay the shipping. But it cost as much as the product to send it back. So I called the 800 number to have them send me a shipping label. I was told to call back Monday through Friday. I had called on Saturday because I work through the week and can't be on my phone at work as I would lose my job. I was informed that they couldn't do returns. Only orders.

My package was not only a partial order. The box was an old recycled huge box with one item in it. It is the 3rd purchase received from Fingerhut without a label as if the boxes were opened deliberately and repackaged by a 3rd party before it reaches me. I am done with their program. The service is terrible.

Please do not waste your time doing any business with this company! They do not care about you! I was 9-year customer and never had my credit line increased. When I called them about it they said increase depends on how much you spend each year. I made a comment that "what's the point, I might as well close it" but never officially said to close it, well the rep went ahead and closed it after the call anyway, which drastically affected my credit score from having a long-term credit line removed.

I started out very excited with this company and did well. Paid on time. Credit was given fairly fast and had no problems. Once I got over the $1200 mark they suddenly started having issues with deductions when I paid. I was paying a set amount we had discussed over the due amount monthly more than the due. The date got changed from when I could pay it on my once a month pay date. I took three pay cycles to get that fixed but they never removed the fees. They added charges for an NSF they caused which was in them when the payment date was changed without my knowing. The credit went up and those issues repeated again. It took longer to fix and they never gave me full credit for the first issue. By the time I had $1900 showing in debt most was after my last Christmas I spent with them I and that was after they had added a ton of interest and other fees.

All I know is the customer service is a joke. I talked to 4 different representatives about a refund that I was due on a mistake that they made. All 4 representatives gave me different answers which were all wrong so finally I asked to talk with someone above them which to no surprise was just as incompetent as the first 4 reps. A refund that I am still waiting for went from 3 business days to 3 to 5 business days to 20 business days to 3 to 5 business days back to 20 business days. Then I asked, "Why has the number of business days switched between each of your reps?" She responded that she is very sorry for the inconvenience and that they need to be retrained and the reason why it's 20 business days is because of the type of debit card I used so then I knew that she was just fishing at that point. But bottom line it will be a month when I actually receive my refund. Fingerhut reps are utterly useless and no help.

Zero stars (it makes you give at least one star). We bought a cabinet from Fingerhut. Also got the 1 year warranty. Our opening credit was $180 in Aug. We are just starting Oct. I have paid $104.65. They are saying we owe $82 still and that I paid my bill too early! When I paid my last payment it said new balance $75.44 how if my interest is $2 how the hell do the get $82?? Oh and my opening interest was 1.58 and they claimed it's going down. I'm sorry but $2.48 is more than $1.58 that's going up dumb **. So I told them I want to returning the item they said I can't. I told him I'll pay the 77.44 he said no you have to pay the full 82!

I purchased 4 sets of curtains and 2 lamps as housewarming gifts for my daughter. The curtain pairs were EACH 89.99 (359.96) and 2 lamps, each 39.99 (79.98) for well over $500.00 with shipping and tax - the curtains came and were too small and so were the lamps. My daughter wanted to return them and get something else, and because it was past 60 days they REFUSED to work with me or give me any type of satisfaction. These were bought before the home was completely finished and were given as GIFTS before they moved in - once they moved in and they didn't work, customer service would not allow me to return or exchange for anything! Pretty much oh well take the well over $500 LOSS. I have been a customer for over 5 years and have a high credit card limit and make payments regularly and pay the card off and reuse it - but this is crazy! I want nothing to do with the rip off company. I will be closing my account!

I understand their prices are going to be a little higher than a store you just pay outright. But some things are $100 or more than any other store. And that doesn't include the $20 shipping for anything you purchase. I have purchased several things that were actually on sale, so they were the same or cheaper than anywhere else. I was just lucky enough something I needed was on sale. And it took forever to actually find something worth purchasing. There are betters ways to build credit. Save up and buy what you want somewhere else.

I paid off my purchase before its due date several months in advance. Was told I would get a credit increase. Did not happen. I tried to make another purchase with the same credit line given the first time. The transaction won't go through even though site acknowledges credit approval.

Called to see if I could get an extension on my account due to a recent hurricane that had put my husband and I out of work and had no way to pay our bills, they told me there was nothing they could do and that not only did I still have to pay my bill, I would get a late fee. Now, I have NEVER been late on a bill and have purchased quite a few things from them. I have no problem making my payments, but when a natural disaster happens, have a little more concern for them and take care of them. DO NOT EVER SHOP WITH THIS PIECE OF CRAP COMPANY!

I ordered a Samsung 9S+ because they upped my limit. I returned the phone before my 60 days. As a matter of fact I had another 40 plus days left to send it. When I got the phone they dropped my limit down to $800.00 And in turn left me over the limit. I took it to the post office and the post office worker and I wrapped it up with no scratches or dings on it. And I made sure they signed for it. They sent me a Email saying it was not in good condition which is a BOLD FACE LIE. And Anybody that knows me know I will sue for damages and emotional distress.

I ordered 2 pair of shoes and a Fitbit, shoes were plastic put garbage, then the Fitbit kept going off and on, garbage... so I returned these products! Next day I got a bill for $83.00 for shipping and handling... remind you they say free shipping and handling... so I owe them for something I no longer am in possession of!! DON'T BUY ANYTHING FROM THIS COMPANY... IT'S A GARBAGE... BROKEN PLASTIC TRASH! I'll never do business with them again and will be filing a complaint with BBB...

Fingerhut has a few days every month that offer free shipping if you have good credit, so that is when I buy something.

I ordered a bed from Fingerhut. When it arrived BROKEN in half... They would do NOTHING TO HELP. UPS broke it so I was left clueless. Then. I got mattress in a box next day. No reason to keep. I had no bed. It's still on my porch in unopened box. FINGERHUT said they won't take it back. Now they say they will, but I have to pay shipping. More than half the stuff I've ordered from them has been JUNK. And they never help. Customer service is terrible. This opened my eyes, and ill never order anything else from them. Horrible... Just horrible!

I opened this account with the only intention of improving my credit. I got approved for a 700$ credit limit in June. My first purchase was a baby bouncer for my little girl. The total was a little over 30$ than the typical everyday price but I had found a coupon so it made it reasonable, but then the shipping was crazy high. Like almost 20$?! I bought it anyway because I knew I needed to purchase something to open a line of credit. It arrived maybe 10 days later. I assembled it with mostly no problems, I say mostly because one of the holes didn't quite line up correctly on the base, so I'm not sure if it was actually a faulty product from the manufacturer and offered to Fingerhut for a discount or maybe they were just made like that.

I bought a an Acer computer and 2 months later it died. Fingerhut would not replace it. They are shipping it back to me. I paid $56 to ship it to them now I'm stuck with a giant doorstop, that's all it's good for. I HATE FINGERHUT AND I AM DONE WITH THEM!!!

I had bought a laptop from this scheming company and never received the item. They said it was delivered at a certain day and time and I as well as 2 other witness were with me at the supposed time of delivery that never occurred. They threaten the customers, lie, use, mistreat, abuse, don't live up to their word. They take people hard earned money and never send them the products. This is the 2nd time this has happen to me and I will never order from them nor recommend them to no one. They will not live up to their responsibility of their neglect. They blame the customers for the problems that happen and not live up to theirs. Don't trust them, they will screw anyone over for their benefit. This company should be made to be shut down due to their ripping off customers all the time. They suck big time! BEWARE everyone big time!!!

I ordered a computer desk from them recently, it was supposed to arrive in 2 weeks but I got it in 7 days. The desk had all parts and was very easy to put together. No missing parts. I got my first bill, yet it is not due yet, however. It is the amount that they said it would be. I have not had any bad experience with them. Hope it stays that way. Only downfall I've noticed is shipping cost is a little extreme. But more people than not will take the time to write a bad review rather than a good one... so I thought I would share my experience. No issues with them as of now.

People beware. I had bought a items previously and all payments were taken out. I was told all was clear. I ordered another item. It came broke. Does not work after 4 months and they won't replace the item. They still expect me to pay for the items that are not working and saying it's a manufacturer issue. Not theirs. Buyers beware. They will suck you dry.

I bought a ring four years ago that was suppose to cost 150 dollars. Today I owe over 500 dollars for it! I have paid thousands of dollar for a ring that turned black less than a week! Was suppose to be real ring. It was fake!!! These people are crooks and should be shut down! If you buy from them you will pay thousands for a 99 cent item!

I applied for a Fingerhut account. They denied me credit, then they sent an option for me to join Fingerhut via their fresh start program. Rest assured by this time I have a unsecured MasterCard, a Lowe’s card, Anne Taylor Loft, VICTORIA Secret, New York & Company, Kohl's, Belk, they required under the so called fresh start to make a purchase for $50.00 or more up to $150.00, any amounts beyond $50.00 will require a $30.00 payment in advance before the item is to be shipped.

Telephone conversation last month representative tells me when paying off account they would upgrade and increase by $500, paid off early payment always more than requested, increase denied, then told it would take a couple more months, how is it fair that Fingerhut doesn't keep their word? But expects the consumer to fulfill their obligations, 700 fico score, I'm requesting reevaluation, my obligation was fulfilled Fingerhut defaulted.

There is not enough selection, and wide variety of products. I will tell you the truth. There was a Kaito Emergency portable radio that I always wanted, and I wanted to buy it along with the bath towels, and when I ordered it, they gave me an order number. A day later, they went along and canceled my radio receiver order, but still kept on sending me the towels. I called them up many times to ask why is this order been canceled? They told me that they were out of stock. Okay, so I told them, "If it's out of stock, why does the website say it's in stock? And they tried to correct it and they let me place a second order for that emergency radio, and the same thing happened. They canceled the order.

Well I ordered a Fitbit two weeks ago, guess what, I don't have it yet! I have a tracking number and the customer service lady told me that was probably a used tracking number. Called UPS. They had no information for me as they aren't the sender. Called Fingerhut again and I have an updated tracking number, guess what, it's been another 4 days and its still hasn't arrived... I just checked the tracking number again and they have updated my delivery date to 09-06 when it was supposed to arrive Aug 25th... I will be paying them off and closing my account as I don't want to deal with this crap...

I purchased clothing for my mother. Most were too thin for her liking. I did not open 2 of the 5 items. Sent them back, within 2 wks Next day delivery, Signature, and Insured for $30. more than the company wanted. Fingerhut received the package back, within 2 days. It took them a month, and them calling me Constantly, wanting a payment... on the third call I demanded to speak with a manager. One said, they did not receive the merchandise as of yet. HECK, it was signed for a month before... from a person from their company. I HAVE THE RECEIPT FROM THE POST OFFICE, THE NAME, and the Insurance... and YET, THEY WISH TO MAKE ME PAY MONEY FOR THEIR SLOWNESS WITHIN THEIR OWN COMPANY!!! YES I AM MAD! WHERE CAN I GO FROM HERE?

This company preys on the poor/low-credit population. At the time of viewing Fingerhut's commercials I deemed them a great way to shop. After reviewing items online, ordering ($500 limit) items (bar stools, patio set) all items came unassembled and with manufacturing defects. I was advised (by my maintenance team) that the legs of one of the bar stools would have to be cut to make the hardware (nails) align with new holes needed to be drilled!! I am amazed at what some companies will do and attempt to engage the average consumer. I've contacted Fingerhut repeatedly with no compromise. Each piece I ordered did not match, was of extremely poor quality, and unable to use. My only choice was to give the pieces away to charity. Any consumer would make a wiser choice shopping at your nearby Walmart. This company should be ashamed.

I never had an issue with Fingerhut until April. I ordered two items at the same time and it was delivered the same day but to a different address. They were both sent separately but the tracking number states it was delivered. I was able to get one of the items. I put a claim with USPS and filed a police report but Fingerhut did not help me at all. They said I still have to pay for an item I did not get as well as the warranty. I have filed a claim through BBB. Very sad how they can screw people over the way they do, especially since I have been a customer with them for years.

If you're interested in fixing your credit only then I can't say anything bad about those intentions but in regards to their products, business operations, and customer assistance BEWARE!!! Fingerhut will not resolve your issue and bombard you with catalogs. In my case Fingerhut would not let me choose the delivery address of my first two and only orders because it was not my billing address. I called them and they refused to change it on my orders. I no longer reside at my billing address even prior to signing up to Fingerhut.

$25 for shipping and it will be a total of 8-10 days before it finishes even being processed!!?? Customer service reps were rude, and poorly trained. Do yourself a favor, and don't.

First they send you an overabundance of catalogs saying it's your last one even though you never signed up and it never is the last one. Second they outsource their company outside the United States - need to be seriously taxed on this. Third all of their products are grossly overpriced. Fourth their customer service is disgusting. They don't deserve one star but you have no choice.

This company did nothing to help me out with my issue. They never contacted me back to explain or say sorry for their customer service representative disrespect towards me. I was in the hospital and decided to open a new account with "Fingerhut", I went online and viewed all the products they had to offer. Now being in the hospital and being on medication, it was the smart thing not to order anything while in the hospital. I guess, I was going to buy a new JBL wireless speaker. I called as soon as, I got out and spoke with a customer service representative and the email below will explain when, happened. Thank you everyone for taking the time to read this!

I was sent form letter responses to my queries, and none of them addressed my questions! Unbelievable, uncaring "customer service"... Absolutely NOTHING I tried to order would ship to Hawaii. Not even a bra or a necklace... Not a bluetooth speaker, nor even earbuds. Is EVERYTHING in the catalog restricted? No one gives a care at this company, and no one will actually attempt to fill an order for me. To reiterate, WORST CUSTOMER SERVICE EVER.

My experience with Fingerhut has been fabulous and just as I expected. If you don't want to pay higher prices and interest, go buy the product outright rather than expecting to order it online for a small down payment and the ability to pay over time - especially from a company that specializes in credit building - at the same price you'd pay in a store. Fingerhut is basically an online rent-to-own center without the ability to return the products. As always, if you take the time to carefully read the terms, you'll have the right expectations going in.

I have been a member of Fingerhut for over a year. I started with their FreshStart account and moved to their revolving line account. I had no issues in the transition, although if you have to contact customer support; you will be met with broken English 3rd world country representatives (as most companies use these 3rd world countries). I've been respected and haven't had much issue in regards to speaking to them (maybe having to ask them to repeat themselves).

I ordered my new CyberPowerPC from Fingerhut and it came in a timely manner with no problems. CyberPowerPCs are great products and I was happy that Fingerhut carried them. I would recommend both CyberPowerPC and Fingerhut to anyone.

I overpaid my account as they said my payment didn’t arrive. Contacted them immediately and I’ve been waiting for a refund on my account since July 13th as both payments cleared my account. I’ve been given the runaround and promised a refund in 3-5 days, then 10 business days, then it was changed to 14 business days, then I was told 7/27/18. As of today, 7/31/18, my overpayment still sits as a credit on my account. I asked them to close my account due to this outrageous behavior and now they tell me it will be another 12-14 days before the refund is issued! I’m seriously considering filing a complaint with the Attorney General’s office.

Bought a computer. In less than a month the hard drive crashes, so I call and told them I was returning it, and a very rude woman told me that I had the computer for a month and couldn't return it and I told why am I going to pay for a computer that the hard drive crashes after a month, a hard drive shouldn't crashes that fast, I did some research. Hard drives should last at for 3 to 4 yrs if not longer, but anyway I have already return the computer, but they still expect me to make payment on an order I have return... Never again will I buy anything from Fingerhut. The headaches isn't worth it.

I recently received a Fingerhut Catalogue (not at my request) indicating I have been pre-approved for a credit line of up to $700.00. I then did an online credit application and was, to my surprise, declined with a follow-up message that I would receive a letter of explanation in the mail in a few days. I have a good credit score and FICO score with no negative remarks of any kind, and with an impeccable payment history. My objection and question is why did this company go to the trouble of pre-approving me for a credit line and then refuse my application?! Secondly, is my application considered to be a "hard pull"?

Long story... Returned an item, and was billed a return charge for the item in question. Called customer service promptly when I received my bill. Was placed on hold several times for long periods of time. My mistake by "not" writing down the representative's name, however she said that the "bill" for the shipping was deleted/taken-care of! "NOT" One month later, not only did I receive another bill for the same charge (returned item charge), but Fingerhut "added" interest to the charge they said they removed!! OMG... I could go on. This is review for folks to learn by... "DON'T BUY IT IF YOU THINK YOU'RE GOING TO RETURN IT..." YOU'RE GOING TO HAVE TO PAY!

This company is crazy. Usually when you pay off your account that’s a good thing. Not with Fingerhut. I paid off my account because things are so expensive. I have not ordered anything in a while. I tried ordering something for my husband which was a good price. I called to place a order the person said, "Your account has been closed for not ordering." I said, "You just sent me a catalog." The women said, "You need to call Monday. And start all over again." She was not very professional. No more Fingerhut for me.

Do not use Fingerhut. FINGERHUT WILL ROB YOU BLIND. After completing my purchase which ended up costing twice as much than paying cash. They offer you the chance to build up your credit and then they ruin it!! Beware of Fingerhut and do not use their service because you will be one of the many unhappy customers. Boycott Fingerhut!!

Fingerhut has completely destroyed my credit. I used them to help build my credit. After paying my balance off on time every month it showed on my credit report that it was closed as a derogatory mark on my report. I Was informed that was not to their concern. That there wasn't anything they could do for me... To make matters worse my purchases were low quality for the prices they charge. I would not recommend this site to build your credit.

Doing business with Fingerhut has been a nightmare. I only purchased their overpriced product to improve my credit score. Their incompetent accounting has had negative impact on my credit. FIRST the $219.99 purchase was incomplete. Their response was "we'll give you $10 credit on your next purchase". THAT'S NOT GONNA HAPPEN EVER. After making $84.99 in payments they think I owe them $169.01. I've contacted them three times, and three times they said it would be corrected. "It has not". Also I disputed this through Credit Karma three times and have had no results. I got **.

I had one Freshstart account with them. Paid it off on time with timely payments but when I tried to order something new, I had to start all over again. I just got that Freshstart account paid off after THEY lost my shipment and charged me another $30 to send a replacement shipment. And now that I, once again made every payment on time and paid off the balance they still have not given me a revolving credit line, just an offer to start a new Freshstart account for the 3RD time! No thanks Fingerhut, your customer service people are morons, and I not have 3 credit cards equaling a credit line of $6200. Horrible company!!

I was liking Fingerhut until I forgot to make my payment last night. I think they overall have good quality products, even though I was already concerned about their exorbitant shipping costs. They gave me a credit increase after only 3 months of on-time payments, which I thought was pretty nice, if maybe a little too premature of a decision on their part. The issues come up when one forgets or cannot afford to make a payment. I FORGOT to pay last night, and this MORNING I receive an unprofessional and predatory call from a woman in Jamaica that could not even pronounce my name correctly and barely spoke English. Her tone was threatening and she stated without ANY input from me, "You are going to make this payment on Friday, right?" She then proceed to tell me that if I considered this an harassing phone call, my phone number would be "invoked" and that I would no longer be able to make any payments on my account?

My husband ordered me a ring set from Fingerhut. After wearing for a week, the main stone broke off. I spoke with the English-Lacking Customer Representatives, only to find out that they will not exchange or refund me for the ring since it is the main stone. So now I am left owing a lot of money on a ring that I cannot even wear. I am highly disappointed and would recommend everyone to stay far away from this company!

I attempted a purchase in March. Never received the item and called to advise them. I was told to get a police report. I did. I mailed it as I was told and received 5-6 phone calls a day regarding a delinquent account. I would tell the reps repeatedly with broken English that I did not receive the item and have sent the police report. I emailed it last week and was told the time frame expired and the case is closed. I owe for a product that was never received.

If you get an offer in the mail from these scoundrels, tear it up and throw it where it belongs THE TRASH. I received one from them 6 weeks ago and the worst mistake of my life was accepting it. Generous line of credit, but come to find out it was only because everything of theirs is overpriced compared to other retailers including their own sister website. When you call with a concern, you talk with someone from either the Philippines or Indonesia and must repeat yourself 20 times or if you email them, about 50% of the time they don't reply at all. And don't ask to speak to a supervisor, they avoid answering any and all calls apparently.

I ordered a computer and a set of sheets. I received both. The computer was very faulty - I returned it. Within 3 weeks, before I even received my first bill, I began receiving harassing phone calls asking for payment. I explained to the phone callers that I had returned the item, and (anyway) had not received a first bill. It was suggested by one of those phone callers that I was lying about returning the computer. It was suggested by one that I pay for the item anyway, and they would reimburse me, later. Finally after 6 different harassing phone calls, my online account status was updated to state that the computer has been returned. I thought it would be over; that I would pay for the sheets and be done with them.

I noticed that the amount I owe never goes down even though I’ve paid on time each month. Customer service is bad there, I took a picture of my balance and saved in my files. I also emailed them to ask why my balance never goes down. I’m ready to report them for fraud.

I got a mystery package today - a pair of exfoliating gloves from Fingerhut - that I did NOT order. When I called to check I found out that they approved $800 credit card - and said that I applied for it! I talked with their FRAUD department and reported it - now I have to go to the police station and file a report. They have MANY complaints online. They said they flagged my account and would stop any future purchases. I also have the hassle of returning the package.

I was just moving into a new home and needed a replacement bed frame. I ordered a nice one through Fingerhut. It took a couple weeks to arrive and came in two boxes. One box that was just to contain side rails contained rails for the wrong product. I was told by customer service to return only the bad part and they’d send me a replacement; big fat lie. Weeks go by and I get AN EMAIL that tells me their vendor does not have the parts and I must contact the manufacturer. Excuse me? I ordered this product through your service. Why am I responsible for tracking down missing parts for the order you screwed up?

I had 690 credit score and zero bad credit, good income and they turned me down for a web bank card. Do not let them run a credit check. They drained my credited score. I can purchase on payment plan no problem but I haven't since 1994. 690 score. No outstanding bills. I'll not purchase from them ever. Only from Walmart or Amazon. Could co-sign or get a mortgage or loan. They will never get my respect or a purchase from me. Yes they drained my 690 score.

Well where do I begin with Fingerhut? Just when I thought I was doing real good with all my payments I thought I was doing good. I’ve been paying all my payments. They made all my payment arrangements. Take in the payments out automatically. I know I owe a lot. They take monthly payments out of my payments. I called up to see how much my balance was in paying them off monthly $59. When I called up to see what my monthly bill was found out that as of a year I still feel the same amount from the first payment I made a year ago. I was shaking. So upset I can’t eat. Words cannot explain how upset I was and when I went to call them of course they were closed so I’m hoping they will be open tomorrow and I get someone who couldn’t understand me and help me. Good luck to everyone. Hopefully I can get someone who can help me and understand me and help me. Sorry for the mix-up in communication. I am just upset. Thank you.

I have had my account for over a year. I started off with the Fresh start account and bought a pair of shoes just to start it off. I had no problems. When I paid that off my credit went up to $500. I then got a tv, and have been paying that down. I would be paid off but I have been getting other stuff after paying some down. After a while my credit went up to $800. About a month ago it went up again to $1200. I just bought a pool and the payments are good for me. Also, my credit was horrible. It was in the 450 range. Now it’s 612. I got worried when the fresh start closed because it went down but now it’s up and going. The more credit I earn with them is great. I have never had any problem with the customer service. I have only had to call once because a bed set was missing a sheet but they sent me it with no problem. Other than that I email them and receive a response within 24 hours. I would recommend them.

On April 30th, I went to Fingerhut's website to look for an office desk. When I found it, I put in my email address to start an account. The system informed me that my email address was already being used. I requested a new password to get into and found it had my wife's name on the account. I spoke to her about this and she denied setting this up. I emailed the company to request this account closed or cancelled. I received an email back informing me to call Customer Service to have it cancelled.

They sent me a computer that did not work properly and then charged me $34.94 to send it back. They said because it was returned in good condition I had to pay for the shipping to me and the return shipping even though the laptop itself looked in good shape. Every time you would go to run a program the CPU and Disk % would shoot up to 100% and run insanely slow and this was just a cheap little dinky computer, it was one that should have been able to run Microsoft Word without a single problem. DO NOT buy from them. If you ever have a problem they will not make it right, even if it is their fault and then they charge you for their broken merchandise.

I recently found out a Fingerhut credit card was opened in my name and used back in 2013 or 2014 and not only do they refuse to remove it they sent it to another credit agency AND THEY ARE NOW BOTH ON MY CREDIT REPORT FOR 2 DIFFERENT AMOUNTS!!!