Fingerhut Reviews

In 2014, I let my grandmother order some stuff from Fingerhut which was 90 dollars worth of stuff which she had to pay 11.25 for eight months. But for one month my grandmother forgot to send in payment which she paid it and I saw it on my credit so my grandmother paid it. It was in 2014, here it is 2020 and I email them to see could they removed a paid collection off my credit. I get a email saying We cannot remove our tradeline from your credit report. We are required to report accurately.

Missing a payment, blacklisted me and canceled my purchasing allowance even after getting back on track. Their safe life affiliate can't even honor my unemployment application. I paid my dues since 2013.

This disgusting company claims to help build your credit, but they will rob you if you want to return something, and they're NOT SORRY! I ordered a 3 piece bath mat set and some dishes. I kept the dishes, but the bath mats were not the correct color, the toilet seat cover did not fit (despite my measuring before ordering), and the quality was awful. It was literally falling apart in the box. I returned them and only received a third of the cost back "because I didn't like it". Something ordered online, sight unseen, shows up and is a piece of garbage, and I still have to pay for it?! Disgusting. I immediately closed my account.

At first I thought Fingerhut would be a good thing to help build my credit but after having the account roughly a year and making my payments they gave me a temporary credit line increase at around Christmas that I didn't ask for or want. They said the only way to keep it would be to Max out the credit line. I didn't use it so they ended up removing it and now my credit score is suffering from it. I called their customer support and got nowhere with them. They don't care about their customers. My advice if you are looking at Fingerhut don't. Run the other way. You will be glad you did. They suck as a company. I will be paying them off and closing my account as soon as possible...

I am a Fingerhut customer for which I have been for some time but very unhappy for paying for certain products that are completely overpriced when ordering. Also When ordering I continue to have the same problems with Fingerhut, they sub-contract two or more carriers which ends up losing the product or delaying the product from coming to a reasonable amount of shipping time. When I do communicate to a Fingerhut specialist when they refuse to help you, they will not let you speak to a supervisor they are rude and are unhelpful for which they ignore your concerns. This is so unacceptable. Who holds Fingerhut accountable for their actions when they are completely wrong?

My son returned a Samsung phone that was never opened. I can attest to that. I went to the post office with him to return it. Fingerhut says the phone was defective and they refuse to credit it. If it was defective that is on their side because it was never opened. We have bought a lot from them. This is the first time we tried to return something. It was returned because my son's other phone started working again and didn’t need that one. I will never buy another thing from them.

I had an account many years so with Fingerhut. I just decide to reapply for credit and was told that verification was required. I called the number, verified my ss#, date of birth and address. Then I was told in order to move forward I had to send a copy of my driver's license, a utility bill and a copy of my SS card? Are you kidding? My SS card? Who does that? Even major creditors do not call for a copy of that. When I called about this I was told if I didn't send it my application would expire. So I can't get credit with Fingerhut unless I send them my SS card. Seems to me that Fingerhut's trying to steal people's identities. Stay away. Any company who does business like this should not be in business.

Buyer beware!! Ordered a laptop on March 2nd. Paid $25 in shipping and as of March 14th, still no laptop. Customer service line is a joke! They cannot even track the order. I was told that a “tracking specialist” would update the tracking but to allow 24-48 hours for this to happen. What a joke! I should’ve never bought from this place! Fool me once shame on you.. They will not get a chance to fool me twice. Never going back!

I initially purchased a vacuum cost $315 on Fingerhut. I instantly set my account up on automatic payments and kept paying the bill, when finally I realized it has been a year and I’m still paying $30 a month on a vacuum that only cost 300? I reached out to the customer service to inquire further about my invoices, since there was no statements available on my accounts page. (Strange, also not shared via email either.) When the sassy customer service representative kindly informed me that every month there is a interest fee, and finance protection fee added to my account... still even with the fees I couldn’t understand how I had already paid $250 but I had an outstanding balance of $250.

So I purchased an item from Fingerhut about a year ago. Turns out a year later I’m still paying on that same item. My balance has went nowhere. They overprice their items one and still charge you a fee. They enrolled me in auto pay but for some reason the system keep taking me off of auto pay and not informing me so what do you know? I miss my payment date and they charge me a late fee of 39.99. I’m sick of them. I will never use the service again and inform anyone I know not to. Like auto pay is something you set and forget. I have paid over $400 on my item and they are still telling me I have a balance of $462 when my item was only $528. It’s crazy the hidden fees they have.

I purchased a George Foreman and they have not credit my account. They have not adjusted my Bill and go to turn around and charge me a $39.00 twice late fee. Be aware. They do not tell you if you miss your payment date. They are going to charge you $39.00 even if your monthly payment is $15.00. They are scamming people.

I read the users manual, as recommended, and then set up the DVD, I was able to remember most of the functions as I used the device; it is very user friendly. The picture is crystal clear and the sound is the best I have ever heard coming from such a small machine. I would recommend this portable DVD to all who want more from a device.

I ordered a Bluetooth tower speaker w/FM Radio but the remote, nor the FM worked. I paid $116 for it and paid $62 to return it. Now they are telling me they will not reimburse the shipping charges. So then, my only options were to either keep the defective item, or return it and eat 62 bucks. This is a $62 lesson learned. Stay the hell away from Fingerhut!

I ordered my son a pair of gold rope earrings for Christmas. I never opened the box, just wrapped it and gave it to him but to my surprise when he opened them they were broke. We returned the earrings. It took almost 3 weeks for them to get them. Once they received them they claimed they only received 1 earring which we know is untrue. They now refuse to send a new pair or refund me the $199.99 I paid for them. Spoke with a supervisor. They were rude and unhelpful. So now I am stuck paying for something I do not have. After I pay off my account I will not use them ever again.

I was approved last yr. Bought an item and when received it had been opened and retaped twice. I shipped it back with no problem. I ordered again after moving. The item I ordered was bigger than I thought it was. I shipped it back and now the keep reporting late payments to the credit bureaus and my score has dropped over 80 points because of them. I have filed a dispute with Experian.

To say I was stunned would be an understatement! After a long period of procrastinating & a huge increase in my available credit, I blundered into ordering some extremely reduced clearance sale items from the online catalog. I placed the orders, got the free shipping only to discover my credit account had been charged exorbitant amounts for the sale items that weren't even posted!!! I spoke with a supervisor, Ren, who told me exactly what the previous person, Tess, had said. I had the impression they had memorized what they were to say. Of course they were very apologetic about my confusion & commenced to tell me they couldn't honor the advertised price even though they had been posted online at those prices. I've never heard this much BS in my life! I was told that my items were on sale now but not when I ordered them and there was no mention of giving me the sale price now. Just an offer to give me a discount on a future order.

Don't I repeat don't do business with Fingerhut. I paid everything off on January 9th 2020 but they said won't be updated till the 22nd of January. I will never again have anything to do with this company. How can they be so slow.

I purchased an item. Got a date for it to receive it and when I went back to check it 5 days later the item was not even shipped yet. They told me I was getting it in another week (it was supposed to be a birthday gift). Called the company and said that what we get are estimated dates so I canceled the item. And they told me item was going to be shipped anyways because it was too late to cancel and if I didn't want the item to send it back. Really. I ended up paying a total of $35 dollars just on shipping. The lady who took care of me was rude and couldn't really speak English. I was on hold for 15 minutes before I got to speak to a supervisor. Overall Fingerhut sucks. Don't recommend it.

Every code, every time I've used one or tried to use one has been denied. I email customer service and they say they need the code. After the 3 time of this I started refusing to give the codes and told them to stop playing games. They applied one code. This last time I got the code FROM them, they pulled the usual and ended up denying me the free shipping. No matter who you are or where you're at in life, don't ever, ever use these people. They're upfront about overpricing and high interest. It's the scams and frauds that I cannot stand. They're fleecing people out of money and lying AS A POLICY. I wish someone who had some power would indict everyone who works there.

I purchase the Kitchenaid countertop oven, paid 529$, the correct price everywhere 265.00$ unethical margin. Do not buy anything from this organization. The customer service have no idea what is doing, lying and making false statements. I do not understand how is still in business!!!

My husband and I decided country Fingerhut. He received a catalog that stated he had a credit of 180 dollars with free shipping on the first order so we ordered a couple things. Never got the free shipping was told after they withdrew on two separate occasions over drafted my account for 105 dollars that the shipping would go back to my account in 24 to 48 hours. Never happened called customer service again they then said it would be 3 to 5 business days. They returned the money then took it back out again! Called them again and was told that I wasn't getting it. This company is a scam. You are better off with Amazon or Wal-Mart.com. They treat you better and don't give you the run around. I will not be using finger hut again.

I called December 18, 2019 due to my automated payment being taken out twice. They said if I refund can take 3 to 5 days if by credit 10 to 14 if By checking account. I emailed December 31 and a specialist emailed me back stating the same thing 3 to 5 days or 12 to 14 days. I called back tonight because I have not received anything and now they tell me 30 days. They’re so quick to take it out but putting it back in is ridiculous. Don’t apply for credit here.

They have exorbitant shipping costs, their prices are overinflated, and their customer service department is clueless and disorganized. I pay all of my bills electronically so I rarely view statements. After noticing my balance wasn’t decreasing as much as it should’ve been, I viewed my statement and discovered that they had assessed late charges to my on-time payments 3 months in a row!! They credited it back to my account but what if I hadn’t checked? This company preys on those who are experiencing credit issues. They are NOT part of the solution. There are several other credit cards out there that help you build credit and they are much more reputable. I canceled this card. DO NOT APPLY FOR A FINGERHUT LINE OF CREDIT!!!

I purchased in September a 7 piece storage which was 79.95 and came with 2 FREE storage boxes. Let's just say with shipping and handling it came out to $110. Mind you my payment was deferred until Jan. I get a bill for $159. When I called the lady said they charged me a separate shipping and handling for the free boxes and interest was according from Sept. 2019 until Jan. 2020. Guess where the Fingerhut credit card is... in the shredder. BEWARE!!!! If I could rate it a ZERO I would. PSL.

After being hospitalized for over a month, I call them to explain but was told they couldn't do anything to remove late payment reporting. I pay off half my balance and it took them 2 months to update the information to the bureaus and in the process of updating they changed the credit line amount to half of what it was original so still keeping my utilization at 100% instead of the 30% it should have been. I pay off the other half and it reflected on Experian correct balance 0.00 but kept the false account limit a month ago, but not the others. Now I get an alert that my score dropped 100pts due to them updating today with wrong information, they show a balance, an extra month's late payment, and still not the correct amount the line was for. They told me to file a dispute which further restricts you from living for an additional 30 days and definitely hinders any type of financing.

Fingerhut took 2 payments out of my bank account. I called and was told it would take 3 days, 5 days, then finally 30 days. They can take it out of your account quick but won’t give it back. Watch out!

Made a payment in November 1 then they tell me I have a late payment for November because I never made it. Call them. Very rude. Will not even take the time to help me resolve it. Charge me a $28 late fee. Will never buy from these people again. They are crooks. Beware.

I was in a bind for money this Christmas. My fiance asked me, "Why don't you try Fingerhut?" I checked them out, applied and got approved instantly. GREAT, Christmas is saved!!! WRONG!!! I went through the online catalog. I ordered things that specifically said "Order by 12:00 p.m. on Dec. 20th and get Guaranteed delivery by Christmas." I placed my order and thought I was set. I kept waiting to get emailed tracking information and never got it. I logged on Dec. 23rd and checked the tracking and it said "Shipping date pending." I thought WTH??? I called and asked, "What's going on with my order?" After a 20+ minute and being told over and over "Upon reviewing your order, it shows your estimated delivery is Jan 1st." That is not Christmas.

Lost package!! I was told that I would get my package by Xmas and called everyday when I noticed in the shipping updates that my package wasn’t moving. I was reassured everything was ok and it would be arriving on the 24 ... I called UPS today who then says that they never received my package from the shipper, when I called back they said they could not overnight replacement items and they have to wait 5 more days to process reshipment. Even though the lady said she’s sure the package is lost there is nothing she can do!! This was my first order through them and it was a gift for Xmas!!! All she offered was to waive the 20$ shipping charge when they resend the items whenever that will be!!! Completely ruined my Xmas!!!! I’m 7 months pregnant full time worker and mom of 6. I didn’t want to go out to shop!! This is horrible customer service!!

Placed an order. Was told order would be here before 12/24/19. I called on 12/19 to verify that because I found 2 of the 3 items I ordered. I was told that my order was being shipped on the 20th. So I didn’t cancel the order. Well here it is the 23rd and was just told that my order will not be here until the 31st! The 2 items are no longer in the store! I am so disappointed and disgusted.

Placed an order on 12/17/2019 for 5 items for my granddaughters for Christmas. It came to a little over $200 with taxes and shipping. I made a $30 payment and $31.02 which was for the overage. They sent the $30 payment through my bank which cleared. When I checked today on their automated system it told me it was canceled. When I spoke to the service rep she never mentioned it was canceled. The second rep I talked to I told him that it had been canceled. He said the $31.02 had been rejected. Didn't know why I had just made a cash deposite the day before.

They advertised them as real gold.. they are gold FILLED. The back broke off. I am angry at myself for agreeing to pay 200 dollars for them. The process of returning them is lengthy, time consuming and... it was long enough just waiting on hold for customer service. They have ADDED 23 dollars to the original price to add insult to injury! I am going to just pay them off and NEVER look back to Fingerhut. TERRIBLE EXPERIENCE!!!!

The prices can be quite higher than other places, so I have been very careful with my purchases because sometimes I just don't have the money to shell out. If it is way too high (as many products are), I will just save my money and wait for a sale. The biggest problem I have are the extremely high shipping rates. And I don't appreciate that those rates are added to my monthly bill which means higher payments. I will not be buying anything more. It just doesn't add up. I also get really tired of the constant emails about my available credit and the temporary increases because apparently I am not in enough debt to them. I get catalogs in the mail where they threaten to stop sending them if I don't purchase something. Hey, drop me whenever you are ready, I am cool with it. Once I pay off my last item, I am done.

I called and placed and order..I decided to cancel in 30 minutes of ordering..cancelling the order was alright but they will not refund my 30 initial payment. They let on that they can't find it on their computer but it sure came right out of my bank.

I will not order from this company again! I have not received my order. Payment was not suppose to be taken out until March. They took payment. C.S is awful. I had a balance of 0.00. I am so done with Fingerhut. The first thing I order was amazing. Thought I would try them for Christmas. Never again. Why should I pay for something I did not get. I have called C.S 4 times. They are a waste of time. I am returning all item. Will not use them again. I have never in my life seen a company ran this way. I have contacted bank and credit to have this taken care of. DONT BELIEVE THIS COMPANY. THEY ARE FRUAD!

All I can say is if you really want to pay a high price for low quality items, go for it. I only purchased a couple of things and it is just not worth it. Very expensive mistake and will never recommend them to anyone.

The brand itself is good BUT the Customer Service is the worst, I contacted them with and issue I was having and the agent told me she only understands a little ENGLISH, every time I call I get frustrated as they don’t understand English, how can a company big as Fingerhut hire people overseas who have a language barrier. They simply don’t understand a line of English. Very frustrating. You call for help and you get off the phone beyond frustrated. BIG improvement is needed in Customer Service.

Ordered many children's Christmas gifts from them. One of the packages was lost and I never received it. They said they would replace the merchandise at no cost. Then they shipped replacement toys and charged me a second time for all items and shipping! Over a $100. loss for me. Plus over $100. charge for original lost order. Total I am out over $200. I have a credit account with them and they put this replacement cost on my account without permission and committed an unlawful act. So far customer service only gives me the run around and no answers. What a mess! Beware! Just don't do business with them...

DO NOT I REPEAT DO NOT USE FINGERHUT!!! Their customer service is the worst in the industry!!! Bar none! I got involved with them just to help build my credit. When I went to order Xmas presents they refused to ship to another address and then refused to allow me to have items express shipped to me so I had time to get them out before Christmas. I was on hold for management for over an hour and they still refused to help me. I fully believe they are trained to give you the runaround and never give a direct answer.

The products on Fingerhut are 2 to 3 times the normal retail price, plus you pay shipping where other retailers don't charge for shipping. Fingerhut is a huge rip off and they take advantage of poor people and people who have bad to no credit. This place should not be in business.

I placed an order yesterday, Cyber Monday. I then woke up to an email stating that they personally had a glitch in their system due to too much traffic and to place it again. I went to do so, however the sale was clearly over seeing how it is Tuesday. I called customer service 2xs to just be told they'd comp me shipping, which was about $30. I placed an order for over $600 that they couldn't process due to their website lagging. They refused to allow me to speak with anyone else or management. One of them then told me that was all and have a nice day, while cutting me off. I wasn't unpleasant or snarky. I put it plain and simple...but this company refuses to take responsibility for their crappy website and not hold up their sales and deals. I will absolutely never spend a penny here again.

I ordered a nearly 300.00 Necklace and cross. I was disappointed when it arrived because it was so thin but excited about its look. I wore it three times when the chain broke. I sent it back for a refund and they denied my request saying I waited too long to send it back. I was not aware of this policy. I told them I have been a customer for many years and never returned anything. Now, I have monthly payments I must continue to make and I still don't have the broken chain they said they would mail back to me.

This is the worst Customer Service that I have ever experience in my entire life! They tells you lies so they would not deal with their problems and makes unbroken promises to you. I ordered five items that came up to a total of 287.00 and only four of the packages arrived. I called their Customer Service line and told them that I received only four packages, they apologize to me about a thousand times and said, "Sorry, but these things does happen, do you want us to give you credit on your account or have the package sent back out?" I decided to have them resend back the package out to me in which I finally received. When I went online to check my account I saw that the outstanding balance was now 366.00, I was like what is going on here???

I am very unsatisfied with fingerhut. I made an order for over 1000 dollars. I ask the rep about the 30% off that was supposed to be applied to the order, and he cancels my order. Then tells me that I have to call back in 24 hours but the 30 % off promotion ends today. They are a whole scam.

Horrible quality furniture. The last piece I purchased I ended up throwing out. I gave them another try and immediately regretted it. Overpriced and poor quality. Lesson learned. Save your money and shop elsewhere.

I have a piece of furniture that is only made through Fingerhut. I lost the hardware so I called them to see if I could get or purchase more hardware. Because it has been over 60 days I cannot get new hardware and have no other way of purchasing the hardware for this buffet. So I have a $250 buffet I can't use all because they won't just sell me the hardware.

If I could give 0 stars I would. STAY AWAY from this company. If you don't have the money to purchase something then you shouldn't be ordering it. Fingerhut generally charges 25-40% higher prices then other retailers and then add the crazy interest you will pay if you decide to finance the item. The straw that broke the camels back is that you cannot use 2 Promo codes when ordering. I had a coupon for $200 off an item over $500 which would lower the item I was going to purchase to the amount Target or Amazon would charge. I thought that would be ok then but to find out I couldn't use a Free Shipping Code. CRAZY. I closed my account and refuse to EVER purchase anything from this rip-off company ever again. There is a reason why they have 1 star. Should be 0 stars IMO,

I ordered a ring. Waited for delivery. Open the box it's not the ring. I ordered packing slip is correct, but wrong ring. I returned it and did receive the correct ring. A few weeks later stone falls out. Ring is going back for exchange. I waited for shipping label that was coming by mail up to 10 days now. Why did they not tell me that I could print that label right from the Fingerhut website? ** customer service!!!

Told Fingerhut months ago they only sent me ONE air conditioner. They are still charging me for two, despite each weighing 52 lbs & obviously not in the same 52 lb box shipped via UPS. They pretend they cannot speak English. Lied to me regarding protocol to dispute the charge, giving me a big run around instead of saying I could just fill out their company form online. They pretended they never got it for awhile, then acknowledged it, are still using the same ONE tracking number to label TWO air conditioners, because they’re too lazy to even make believe they sent me both items - they get poor people over a barrel & use the thread of ruined credit. Cool. I have no problem filing a law suit & socking it to these fraudsters in court over this obvious scam.

I started a Fingerhut account to help build credit. As a consumer of said company, I always paid on time (early) and have paid off early. Today is the 18th of the month, my bill is due on the 20th - usually when you have a problem with a pay date all you have to do is call the company and they make it easy to work with you. I get paid on the 22nd and their FOREIGN employees did nothing to help me, all they did was read off their "Scripts". The lack of caring about the customer has brought a realization to me that Fingerhut is a shoddy company and they hire low grade employees. The "supervisor" said they would report to the credit bureaus that I was 2 days late and still charge me a late fee. Really Fingerhut? This is how poorly you treat good customers? I will make sure to pay off the bill in full and REFUSE to use you again. You really need to learn how to treat your bread and butter.

I bought this item 2/3 months ago. Because I had to immediately relocate and it was placed in storage without opening. However at a much later date, I was excited to open and assemble the table. As I checked for all items, the instructions and the “E” package was missing. Immediately I contacted Fingerhut customer service. Sadly, I was instructed to contact the manufacturer for the part and they would email me the instructions. Today, 11/15/19 I received the email without the attached instructions that was stated within the email body. My kids still does not have a table to eat on. I’m very disappointed and helpless. I am dissatisfied and does not trust the service of this company.

Will not close your account when ask due to not being able to pay and then run up ridiculous charges until the item you bought is like 4 times the actual price. Not to mention it's already overly priced, then they sue you for the crazy amount. Anyone looking to buy on credit do not use Fingerhut or web bank. They are thieves and will make sure you pay double or more for whatever you buy. If you get a fingerhut magazine in the mail they are good for litter boxes and fire starters but that's about it!

I’ve been trying to get a replacement part for over a month!! Calling into customer service is a nightmare. From the stupid Canadian representatives that can’t get anything done when you need them to. This is the worst experience I have ever had with a company!! They keep giving me the runaround about a part that they can’t replace. I have no confidence when they keep telling me they are putting in a request to sent out a replacement part. They have said this 4 times now!! And to wait a few more days they just lost my business!! They can’t track replacement parts or give me the number to their parts department!!!

Overpriced, awful customer service. Do not do business was with them. They suck. They send the wrong item, and won't let you return it. No one speaks English as their first language and they just keep reading from a script and telling you there is nothing they can do. Their prices are 40 percent higher than anywhere else on the planet and they prey on people with low credit and rip them off. Evil company.

Annoying Credit card company. I receive negative feedback threatening to decrease my credit line due to inactivity taking away my choice if I want to purchase something or you do not have anything that I want to purchase at the time. Maybe upgrade the quality of the things you are selling and I may be interested. When you receive these type of threats how enthusiastic are you about purchasing something.

They lost a return I sent them after they shipped the wrong item. All they give is a run around. 30 days after the order and 16 day after they received it and not refund. Always a 3day investigation that never happen. Fraud is what it is called.

I get a email telling me I have a 799.00 credit with them that I haven’t used in a while so I go online to use it. Go to order them. They tell me I have a 250.00 credit and I cannot use the promo code to save 15%! I call and talk to customer service and they do nothing and tell me some promo codes cannot be used with some cards. Really! They lie to get you in the company to buy and then when you do they want a large downpayment. I told them to keep their card. I don’t deal with a company that tries to lie to their customers!

I got a camera from Fingerhut. It says the policy is it must be returned within 60 days. I sent it back the very next day. Now they are trying to charge me $79 for returning it. It keep telling them that I followed their policy. I sent it back with everything it had, in the same package, even put the plastic film back on the lens! I'm not paying them a red cent for any of this. Every time I get something in the mail I send it back with a note telling them I did everything to send it back. I don't answer their phone calls. The place is a rip off! Don't buy from Fingerhut!

In May, I ordered a "bed" from this company. What arrived was a headboard and footboard - no frame. For $382.00. I tried a standard frame, but there was no where to attach the footboard. I called the company to tell them I was returning it and wanted a credit. NOT AN EXCHANGE. A few weeks later, I received an email saying that my return has been received and my account had been credited.

I made a payment online and it said it was the monthly amount. Looked at my bank statement and they had taken the over 300.00 out for a payment. Called. They said they would refund it but couldn't do anything to help me if my account was overdrawn. Now I'm waiting to see what happens but because I did the payment online it's my fault that they took out more than I authorized.

I ordered merchandise through Fingerhut. I realised I couldn't use it. I returned it having to pay the return shipping fee. 1 month later they turned me over to collections for the shipping to me. First the bill was 3 dollars. A week later went to 10.99. Then went to 11.99 a week after that and then they sent to collection agency. I will never order from this company again. It cost me a total of 24.00 for them to have the product back.

I ordered a Minolta 35x Zoom Digital Camera Bundle. I misunderstood the return policy. From what I read I had 60 days to return a product. According to Fingerhut I had 30 days. I liked the Camera I just wanted a more popular model like a Cannon, so I can easily obtain additional add-ons because the Cannon is more popular. So I did return the Camera and customer care told me they had to return it to me, it's not accepted back. OK, so the representative and I verified the return address which is the address that the Camera was originally sent to.

Hi my husband has has a account with them for over 2 years. Always paid on time and then a month ago I made the payment on the web site and it was fine I thought then my husband and I were stunned when he got a negative on his credit report from them. They said we didnt make the all the payment and I said yes I did then I noticed after I made the payment they added 4$ three days later. That was bs on their behalf and I told her I wanted to speak to a supervisor. She put me on hold and 15 min later got back and said they would have to call me back but nothing. I have called. I have sent 7 emails and I'm still waiting.

I just got off the phone with FINGERHUT CUSTOMER SERVICE. I ordered a food processor on July 4th. Used it 1 time. Went to go use it again 3 days ago and it would not work. I called and talked to someone and they told to me to send it back ASAP and that I can print a return label on the website and so I went on there. Could not find it and talked to someone today and she said I WAS PAST MY 60 DAYS. So now I’m stuck with a food processor that I used one time that I am still paying on that no longer works. THANK YOU SO MUCH FOR THE AWESOME CUSTOMER SERVICE FINGERHUT!!!!

We bought a ring from Fingerhut, it was for my disabled wife. I have wanted to get it for a long time, but since my stroke our funds are limited. So we finally get the ring. My wife wears it one time and a stone falls out. I contact Fingerhut and am told there is nothing they will do but I am expected to pay full price for a defective product. DO NOT BUY FROM THEM AT ALL. THEY WILL NOT STAND BEHIND WHAT THEY SELL.

This company is bogus. It preys on financially challenged individuals or families, charging waaaay above market price (while touting sale prices) with outrageous shipping fees because they are hoping this is the only buying option these people have. It is beyond evil.

I signed up with Fingerhut as a way of establishing credit. After several months they offered me a much higher limit, stating if I didn't use it, it would return to my previous limit. I didn't need more, so I ignored it. I received a notification from them that my credit limit had been reduced to the previous limit (fine with me) but then they reported to the credit bureau that my limit had been decreased. As a result, my credit score dropped by 24 pts.! I called them, and told them this was essentially credit blackmail; if I don't spend what they offer me, they report it and my credit goes down. I had no choice but to close my account, as they had no solution or apology.

The products you find on Fingerhut have ridiculously high price tags. Unless you're trying to build credit, you can find the same items for much less elsewhere. In addition, the shipping costs are outrageous! $22 to ship a waffle maker?? So what should cost give or take $60 becomes $90. Ridiculous!!

I had place a console Nintendo last December for my preschooler and returned back to Fingerhut at the end of January with the Super Mario game. Both items were in the same return box and I used same return form to give the reasons of return. I received an email stating Fingerhut received the return but only the game was credited not the console.

Big mistake I have made applying with this company. I buy dollhouse for my daughter, I realize I was paying 3x the price for it. I could have been get it on Amazon for way better price. They overprice you for thing you can get at local store or at Amazon for better deal. They also charge you some hidden fees that I didn’t even know about. Every time I was making a payment my balance would never go down. Big mistake! Not worth it.

Y'all can say what y'all want as far as Fingerhut extending lines of credit but what about those outrageous shipping and handling cost. I want to buy a $29.99 item but I "refuse" to pay $14.99 for shipping and $3.20 for tax. There's is no rhyme or reason shipping and handling should be that high. For that reason alone I will just keep my card till they decide to close it for non-use.

I would give zero stars if I could!! I am a very long time customer of Fingerhut. I purchased a 65" LG tv from fingerhut on 2/28. I received the tv in the middle of March. I did not open the box until a few days ago because I was waiting for someone to come put it up on the wall. When the box was opened we saw the tv screen was cracked. I paid for additional warranty by the way. I called and was told I needed to call lg. Lg said it was not their problem. It was fingerhut because of delivery. Neither will replace the tv nor reimburse me. I have been given the runaround for a week and I am told, "Too bad. Not only do you have no tv but you still have to pay for it!!!!"

Placed a order from Fingerhut on 9/6/2019. Delivery date from Fingerhut and UPS stated 9/11/2019 but never received it. Called UPS. They say they never received the item from fingerhut. Fingerhut hit says they sent it to UPS... Nobody knows where the hell the package is. Fingerhut won't call the shipping facility to find out where the hell the package is. Customer service is like a bunch of ROBOTS.

I'm giving them one star only because I have to to post this review. I enrolled in the Fingerhut Freshstart program to start building my credit. Not only did they NOT help my credit they had the exact opposite effect on it!! I purchased a pair of boots for $100 with the $40 down they require and made the first payment of $20. When I received the boots they were of terrible quality so I promptly returned them. I checked the tracking and saw that the boots had been received by them. A month later I was still being billed the remaining amount. I contacted them and was told they had not received them yet. This went on for a month and a half of them telling me, "No we have no record of them yet." In the mean time I had even received an email stating the fact that the boots had been received. All the while being billed for them. I was not going to pay for something I did not have.

I purchased a smartphone on Fingerhut. The catalog specifically said that the phone was compatible with Verizon network. After spending $125.00 and being frustrated for a month we discovered that it was NOT compatible with Verizon network. Fingerhut has refused to take back the phone and I have refused to pay for it. Frankly, I will sue them for fraud & for violation of RICO if I have to. Their Return policy states that they accept after 30 days products that are defective. If a product doesn't work it is defective.

I ordered a swing set for my grandtwins after they were out of the car. I really wanted to get for them for their birthday. But I noticed on the bank account I had been charged twice for the same item. So I called them back and told them about the discrepancy. After holding on waiting to speak to a supervisor I just decided to cancel the whole order. The lady assured me I would get my money back the same day or no later than the following day. I thanked her.

I have placed two orders this month for the black and pink New Balance. They sent me the wrong color but I decided to keep them. So I called and asked for the color I ordered, and guess what got sent? The same color from the first order. So now I have two pairs of shoes the exact same color and have yet to get what I ordered!!! Bad customer service. Instead they make every excuse!!

I called to cancel a payment with customer service, was told it was taken care of. Then I got an email from my bank, it was not taken care of. I got the run around. Nothing could be done. This is so stupid. The error is now my fault. I will never order anything else from this company Fingerhut. What a joke. NEVER AGAIN. Does not deserve a star.

Fingerhut was fabulous in my time of need. I did not have the money to buy a new, much less used, phone so I turned to Fingerhut (against my better judgment). I am so happy I did and am grateful to this day. My cell phone was delivered in a timely fashion and it was beautiful! I ran into trouble shortly thereafter as I lost my job and had no way to pay. They were VERY patient and understanding. I was able to pay them off at tax time, which was approximately 3-4 months away, but they were willing to work with me. Even though they charge more for everything, they are still there for you! Jennifer in Mayville, NY

On Tuesday FINGERHUT August 15th 2019 Reported that my payment was not paid and Experian Dropped my credit Score 50pts. I contacted FINGERHUT and they verified my account was current and that I was set on Automatic Payments. If I wanted to get the false report off my credit report, it was up to me to challenge the credit and when they were contacted they would not respond and it would be removed. I'm extremely angry with FINGERHUT, not only did they fail to improve my credit, they care nothing about clearing up their mistake. Their products are overpriced, I'm extremely disappointed with FINGERHUT and recommend not to use their service. IT'S A CON.

Fingerhut is good. Just having problems receiving product. Some items have not been delivered right and they're telling me to write a review so that the complaints will get done. So hopefully I get them situated soon.

REALLY NOT HAPPY! My mom has shopped with them since my brother and I were babies (and that was 35 & 43 years ago).. We bought 4 security cameras from them April 26th, and THREE out of the FOUR are paperweights now. Past the measly "60 day" return policy, so the customer service woman bluntly told me it was past the policy date and there's nothing to be done for us but that I could call the manufacturer. I called the manufacturer, and he couldn't seem to understand a single word I said. SIX HUNDRED DOLLAR paperweights - even rich people would think that is expensive, when they aren't even pretty to look at!

I applied for a Fingerhut credit card about 3 yrs. ago and I never thought I would get approved with my horrific credit. With the grace of this company they offered me a a $250 credit limit. With much gratitude I was able to purchase a room filtering system for allergies my son had attained with the worrisome of breathing quality today. I cannot say enough the $ 9.99 payment a month had me breathing just as good for the not so heavy burden of an extra payment a month. 3yrs. later with my faithfulness & Fingerhut's faithful customer appreciation my credit limit is $1000.00. This company gave me a chance when I had nothing.... Not even money to buy my son sneakers for school. The day that I received the ordered Sperry’s for 1st day of school I had tears in my eyes that they gave me the ability to dress my son in quality name brands to fit it. When I had nothing they gave me something. They came through with deliverance of UPS Shipping on time.

Shipping is fast. That’s the only thing I liked. They say they report back to your credit but it takes them forever to report ANYTHING. Barely even enough to do anything for your credit. Isn’t worth it for me. You make your payments on time every month expecting your credit score to be great & they don’t report enough to let you get one point. I’ve been with them for a year & my score has only gone up once!! That’s the whole reason I joined Fingerhut. & if you miss one payment, it affects your score tremendously!!! Even though you are enrolled into a protection plan type of thing that prevents them from adding extra charges on when you do miss a payment. It’s a complete joke. Wouldn’t waste your time with them & their products aren’t really that great. You can find better products for cheaper at their legit stores.

Fingerhut offers the consumer with bad/no credit approval to purchase merchandise on credit. The terms are terrible, but that should be expected. The prices are marked up heavily (sometimes 50%+) and in the era of mostly free and expedited shipping, Fingerhut has outrageous shipping charges, using the cheapest shipping methods that take the longest. Fingerhut preys the low income and targets many people that will have trouble paying them back, because they can with their outrageous markups and shipping charges. Predatory Fingerhut sends me emails to let know when I have credit available - which is always. What other creditor ever does that? Let’s not forget about the constant mailers, emails and catalogues I don’t want.

I've been a customer with Fingerhut for 10 years and I never encounter anything like what recently happened. I ordered an item, it was sent out and the carrier that Fingerhut chose lost my item and then in communication with Fingerhut they stated the item was sent back to them... Long story short poor customer service from Fingerhut and Pilot Freight Services... I'm paying them off and will never purchase anything again.

I purchased a pair of Pumas in August. I requested express shipping because they wouldn't be here in time. Needless to say I got the bill. It was 29.98 instead of 14.99. Called customer service. Not very helpful. They told me there was nothing they could do. 29.98 is express shipping and handling. They lied!

I ordered a comforter from them and sheets totaling $140. Over 1 year later of consecutive payments, I still owe $70, insane!! Unless you just want to simply build some credit and is blacklisted from every credit card to mankind, please stay away from! Highway Robbery at its best.

Do not get credit from Fingerhut unless you intend to use it. I received credit and every time I looked for anything it was overpriced and my credit was based on you have to send us this much, usually $40 to obtain your credit. I chose not to use it because of how overpriced I found the products to be. Was far cheaper to save and buy without their credit. Recently my Credit Score went down and I found they had reported closing the account. Today I received a letter stating they had reviewed my account due to it not being active so they had resubmitted for a credit review? WHAT? I did not reapply nor authorize them to do this. Be aware they do this and it could affect your credit score, yet it seems shady to me. I am insisting this be removed from my credit and not sure what they are thinking however thought everyone should be aware of this practice.

I purchased a Switch last May. Can I just say that I am still paying on it and have paid over a grand for something I should’ve just sucked up and purchased at a store. When you are just a day or 2 they charge you a whole another payment in late fees. They increase my limit without your permission. They also charged me for insurance and never told me. I still have over $400 left to pay on this stupid game system that I’ve been paying for over a year. My recommendation to anyone do not use them. You will truly regret it in the long run. Oh and don’t think this will help your credit because I’ve been warned by several credit experts that it in fact doesn’t.

Fingerhut seemed like it was ok other then the fact of the higher prices, but when I tried to return a pair or boots for a refund I got hit with shipping and handling fees from them to me and from me back to them plus a late fee because they didn't inspect the boots by the time my payment was due even though they told me they receive them a few days before. I will never buy anything off the website ever again and I will be canceling my account. I will be telling everyone I know about my experience. I hope this helps whoever reads this cause I don't ever write negative reviews about anything but they really ticked me off!!!!

I have been a loyal customer with Fingerhut for years. I ordered a tower for my computer, they emailed me saying if I wanted to cancel because they don't know when they will get that style in, and if I wanted to order a different one. I said no I will wait 'til they credit my account for what they charged me for. The lady said that's fine. Said it would take 24 hours before I see the credit. So next day I went into my account to check and only to see 78.00 more of my credit gone, so I called to find out what's going on. She explained that they took 78.00 for interested, and when I asked her about credit for the tower which was over 400.00 she said I was never charged that. YES I was. It came off my credit amount, she continue to argue with me. Am done with them try and rip me off. I clearly have a statement showing they charge my account. And really they need to get people in there that you can understand what they're saying.

Fingerhut refuses to let me return product that they are charging me $1400 for which was only supposed to be $650, and does not work! Fingerhut prolonged the time by making me go through Intex to fix item several times, making sure it would take it past the 60 day limit of return that I was totally unaware of (thought it was 90). It was 65 days when I finally had it with it not working properly and called Fingerhut to return it, because fixing it over and over again was getting tiresome, and hurting my back even more. Customer service lied to me and were supposed to send me a return label 2 weeks ago. I just received it, but it wasn’t a return label with a barcode (it was a phony label) so post office refused it. They are very sneaky and rob you blind! Now I’m stuck with this big bill and a spa that does not work, what can I do??!

I have had my Fingerhut account for at least five years now. I never order anything but like that the available credit benefits me. Fingerhut notifies me that my account would be closed due to inactivity unless I purchased something. I wanted to keep the account so I ordered a Dyson vacuum. No issue there. The vacuum is fine, arrived on time, quality is great, etc. I had set up automatic payments with no problem. $20 every week. The payments went as scheduled until they didn't. I had just been called a few days ago about my Fingerhut account, the person on the phone says my account is past-due and they don't have any payment since May 24th. I get off the phone and check my account online and sure enough no payment since May. I checked my bank transactions and no payment since May. I check my email and Fingerhut account online again and there's no notification whatsoever about a past-due amount.

I returned an order and didn't get full credit for it. Cancelled an order and still got charged. I would not recommend this company. They over charge you for the product to start with. Their products are name brands but they are the cheapest, low end of the brand. I recommend you saving your money and buying somewhere else.

I've heard of Fingerhut's excellent service and products. I recently ordered 2 mattress toppers from them and long story short, they didn't fit and I just wasn't pleased with them! I returned the items according to their guidelines and mailed them back together in one box because the original boxes the toppers came in, were torn and beat up. I couldn't ship them back that way. I taped the return labels provided and paid for by Fingerhut on the outside of the box; according to them. I did that, right? Well, waiting for the credit to reappear on my account, I got the email stating the item(s) were returned without issues. Well, issues were there. They're arguing with me, stating I only returned ONE item and that the other is nowhere to be found! I keep telling these ** to check the box and open it up but they're telling me I'm stuck having to pay for the items regardless of the return! That's NOT happening in any life time!

Received a catalog from Fingerhut saying I have a $700 credit call to order a product for $369. Now they're telling me I only have a $180 credit. I don't appreciate being lied to by this company and will be closing my account.

I am disabled and on a fixed income. I have been using Fingerhut to help rebuild my “Fair” credit. On 6/3/19, I made a payment of $10.99 on my Fingerhut account and they took $103.78! After two phone calls and three emails, my money was refunded on 6/18/19. This caused several problems with my June finances but at least it was resolved.

My minimum payment monthly is $17.99. Sure they take out interest. But I made my minimum payment 20 days early, then to get my balance down to 28% I made another early payment of $34. Total paid is $51.99. Balance only went down $17.65. So $34.34 charged on a $17.99 Bill I paid $51.99. Balance owed was $230. Now $212.35 after $51.99 Paid early. So charged over 300% interest?

So I decided I was gonna get a new line of credit and I happened to need a mower and weedeater. So I figured instead of just paying cash I’d try to build my credit up a little more and faster with a new line of credit and do it this way. Let me explain this from the beginning. I got me a push mower. Just a regular one and a weedeater. Since my yard is pretty small I figured this would be easy for me and better option since I needed some more lines of credit! NO DON'T EVER DO BUSINESS WITH FINGERHUT. MY FIRST ORDER AND MY LAST! When my mower got here I was excited to put it together just to find out all the stuff wasn’t there. A whole wheel assembly was missing. I was like ok I can handle this. We can call Fingerhut and handle this. I’m sure they’ll send the pieces and this will be easy breezy!

Fingerhut has terrible customer service, they don't take care of their long-time customers at all. Don't get their credit card. It’s a trap. Their bigger items are costly and the ones I have ordered have been defective. Lawn Mower, expensive backyard pool. Their smaller items are expensive and lacks quality, what a waste. Please compare shop and you will see the big differences in prices.

I have been with Fingerhut for about 2 years. I ordered merchandise in early 2018 with automatic payment every month. June 2018 and July 2018 I got double dipped and they reported me as 30 days late. Even though their customer service said I never missed a payment their executive office said I did. People please call executive office and talk to Steve ** who is handling my problem.

I ordered a product - and was sent an email the next day that my product had been shipped. Great. The screenshot I saw said the estimated delivery time was to following day. But two days later - with no package - I got an email that they were attempting to cancel my order without notice due to an address change. So then I talked to four different people and gave the same information to all four people. Got the address resolved -- however, the first person I talked to said I needed to reorder the product. But I can't because the credit hasn't come back to my account. So then she transfers me to another guy, who says "No you don't have to reorder it".

Calls to Fingerhut customer service is rerouted to the Philippines or to impolite, incompetent, untrained representatives. They will hang up calls if they don't have answers for you or cant handle your request. This has happened multiple times and I hope Fingerhut will address this.

Settled my account in full but they're insist on continuing to report my payment status as charge off and instead of updating it as settled. They sell your account off to a collector who will offer you a pay for deletion option but then they WILL NOT delete Webbank/Fingerhut from your report after you submit your payment. Making it appear that I made no effort to settle the account even though I paid their collector in full. There are no options to fix this, they outsource their customer service and billing to India and they simply send you back to the collector and have no heart. Could care less.

DO NOT USE BUY FROM FINGERHUT!! In the process of securing a mortgage. Credit just took at 30 POINT hit because Fingerhut decided to close the account due to INACTIVITY over a 12 month period. I received nothing in writing, or a phone call. DO NOT USE BUY FROM FINGERHUT!!

The computer was all right, you would expect to play most of the games at like 720P medium to low setting. The CPU was a AMDFX 6300 with a GT 730 2gb of DDR three. If you don’t have the money and you want to play a left shin computer get it it please. It does what it’s supposed to. I recommend it but if you have more money get a better computer.

I ordered my husband a pair of boots and when we received them they was like 2 sizes too big so we filled out a exchange paper. 3 days later I see a refund on our account but not for the whole price. Why in the world do we have to pay to send them back. I have never had a place make the customer pay to ship back something that is in perfect condition. I have spent thousands of dollars with them and this is my first time returning/exchanging something. And come to find out they wasn’t even going to ship us the correct size. My husband has had the same shoe size since he was a teenager so I don’t see how I was supposed to know they sell stuff that’s not sized correct. So I’m stuck paying 21$ for something we don’t have. Never again will I spend a penny with them.

Today I received a bracelet that I purchased. It was advertised as 14k gold and I paid a total of $486.00 plus 2 day shipping for a total of over $550.00. Brought it to jeweler today for an appraisal estimate. IT IS NOT REAL GOLD. They believe it may be plated although it is stamped 14K. Fingerhut wants me to pay return postage and insurance to return it.

Trust me when I say this. READ THE REVIEWS! Yes the product can be really good but, it’s the customer service you need to be leery of. They couldn't help me out with my very first order. FIRST! When I made my second order they said there was nothing wrong with my last order. “Sorry for any confusion.” I’m sorry but I’m not confused but they are. Clearly my first order is what I was referring to and all the emails are before my second purchase except for their last response. Just make sure whatever you buy, pray it has no problems and just be sure that whatever it is you're getting that you plan on keeping because it WILL be a hassle. I'm paying off and then done with Fingerhut. Good first impression..

I understand that Fingerhut will give an account to just about anyone regardless of credit score, but the fact that they charge, on average, $20+ more for items that you can find in most stores, AND to top it off... THEY CHARGE YOU FOR SHIPPING PER ITEM. PER ITEM... NOT A COMBINED SHIPPING TOTAL. They are a complete rip off and I am very shocked on how they've survived for so long. My order consisted of 2 pairs of jeans (one of the pairs of jeans wasn't even the size we ordered) and 4 Funko Pop!'s toy figures which had a total weight of only a 3 pounds 14 ounces, and I was charged $32 for shipping!!! This is outrageous.

They sent me a FedEx label with a UPS tracking number that was not even prepaid to send an item back. Wasted gas, time, and dealing with 5 kids all for them to not resolve my issue. They didn't care and the representative hung up on me. Sticks to policy of no expedited credit without the item being received. Supervisors nowhere to be found. Reps will not give their names out and will click in your face after 40 minutes of waiting because they did not want to deal with the aggravation even though they're getting paid to do just that in customer service. Garbage company. My first month of a new credit line with them and a first order and they already proved what they are. Not worth the frustration of being on your credit. Rebuild it elsewhere because they will definitely wipe their butts with you. Horrible!! I'll be closing it right back out!

I have been a Fingerhut customer for approximately 1 year. I started with a $700 line of credit which has increased to a credit line of just under $3,000 due to the fact that I pay more than my minimum and I pay on time. Lately though in the past 5 months I have sometimes not received a billing statement. I am becoming very suspicious of this company because I receive all of my other bills from my other creditors. I believe Fingerhut is trying to bait me into doing online automatic recurring payments from my checking account! There is absolutely no way I would trust them with my bank account if I can't even trust them with sending me a bill in the mail. I'm seriously considering severing all ties with this predatory company. It's easier and much cheaper just to shop Amazon or Walmart. Goodbye Fingerhut. You've lost a GREAT customer.

I got approved for a $180 credit through the FreshStart program (six $19/monthly payments) with hopes of building my credit. The beginning was good. Points were generous & credit was rising when things randomly changed. In less than 6 with EARLY payments (3 days) my score dropped twice. First time was 40+ & the 2nd time was a hard 73! NOTHING about my life has changed & no other businesses have been given permission to do a credit check during this duration with Fingerhut. I went from mid 500s to high 500s down to LOW 500s. Ironically, they’ve damaged my credit but have helped me rebuild by awarding me ONE point at a time since!

Fingerhut has now twice, double charged my checking account for two monthly payments! I have it set up on automatic draft each month. It has been 10 days and they still have not refunded nor reversed the second unauthorized payment. They will not give me a time frame or date they are going to process it. I have called four times. All they keep saying is, "We know we made a mistake and we are working on it." Incompetent!!

I bought 3 pairs of shoes & 1 my pillow, all the shoes & the pillow are so uncomfortable I can't use any of them. Over $ 300.00 in product & can’t use any of it. Called Customer Service - horrible experience. I kept getting disconnected & after about 5-6 tries, I finally got a representative to answer, very rude, said I needed my original boxes, packaging & paperwork in order to return. I honestly had thrown everything in the trash, but was not offered any other options. Horrible experience - will never purchase anything through them again. Very disappointed with Fingerhut all together. I'm still paying my bill for items I can’t even use. I don't recommend this company to anyone.

I started with FreshStart and within months of on time payments, I graduated to a customer with a higher credit limit. After ordering and noticing the higher interest rates, I paid off my account and closed it. Yeah, not good for my credit score, but I'm convinced they are worse than loan sharks. Now, they are claiming I still owe the final balance, because my checking account denied the payment. I called my bank and have the statement that indeed they were paid and actually withdrew more than I owed. So, I'm in a constant battle with them and no one there has a clue how to answer questions. I truly believe they don't like customers like me, sounds ridiculous! I warn all future applicants to be aware of their policies.

Erin of Owensboro, KY You Are Wrong. Fingerhut does not help build your credit. Read on your account credit info. They tell you they don't assist in anyway of repairing or rebuilding your credit. They are a scam they don't care about consumers. They don't even participate in consumer accreditation. That right there tells you something and they charge you to return a item they sent wrong. They give you items and say they take no responsibility if it's something wrong with the item. You have to take it up with the third party it came from and pay extra shipping charges if it was mailed a 100 or more miles away. They Care Nothing About Their Consumers but getting money. Highway Robbery.

My experience with Fingerhut I got it to build my credit. Started off with a $400 line of credit. My score dropped 55 points opening the account. Paid it off early. They closed the account, reported to the Credit Bureau, account closed, increase me $500 new limit, reported it as a new account. My score dropped 73 points since opening. I got my score to 720 from other account that I had and my score is now 633. Do not believe they will build your credit. They hurt it.

Due to a glitch in Fingerhut's system, they overtook 300$ when making a $35.00 payment. I thought it would be a simple process but instead, we are going on two weeks without a refund. The 1st rep said 3-5 business days. Then I received an e-mail saying it could be 11-14 business days. And then another e-mail stating it could be 30 business days for a refund. Requested a supervisor and waited almost 3 days and no one called. Finally got a supervisor just to be told the refund processor is a 3rd party and there is nothing they can do about it. Then requested the corporate office number which by the way is ** and was met by a receptionist who asked for a name of who I needed to speak to, which I told her I was not provided that and she said, "Well this is a 3 party company and I would need a name." I then said, "So not only has Fingerhut taken my money but now I can't even file a complaint." To which she hung up on me.

I remember starting on Fingerhut and passed the fresh start. Then when I wanted to get a Magic Bullet and the Keurig, Things went downhill. I paid on time and then when I saw one day they were wanting to do double payments. So I called them and asked why are they making me pay twice as much? Turned out that there was an 'error'. The second occurance is when I was at a cafe and figured out that my card got declined. I found out that they Unauthorizedly made a payment without my consent. So I called again and they returned a payment.

This computer has been a great addition. It replaced a 7 year old HP that I had been keeping together with parts scavenged from another computer. The CyberPowerPC Gamer Ultra AMD FX-6300 8GB Memory GeForce GT 730 2GB Graphics Card 1TB Hard Drive was easy to get rolling out of the box. Not sure why it came with CDs for driver updates as it doesn't have a cd rom drive, but finding the needed drivers online was quick and simple. The side glass and led lighting gives the machine a nice visual touch. I love how easy it is to add RAM or swap out graphics cards. Great machine, beautiful look and powerfully fast.

My house was flooded in September 2018 due to the hurricane. I lost everything. I just purchased my products in July 2018 - a toddler bed, Bluetooth speaker and a vacuum. I called Fingerhut - told them what happened. They gave me the run around. They gave numbers to the merchants who requested that I shipped the products back. My home had flooded and I didn’t have the funds to do so. Not only did my house flood I was out of work for a few months and couldn’t pay my bill even after I enrolled in the program that pays your account up which nevered happened.

I pretty much paid for the item in one payment. Balance free and clear. They soon closed the Freshstart account out, and opened a regular Fingerhut account and gave me a credit line of $300.00. A couple of months later I go to purchase an item for $59.99 and it selected payment as Fingerhut credit (WebBank). DECLINED. It says for me to call 1-800-356-2347 to verify my account information. I refuse to do so, since they set the standard of opening the initial account under Freshstart. And not once ever disclosing other requirements after the fact.

Over the holidays they offered me a TEMPORARY $200 increase of my existing $1500 to $1700 to be used within X amount of time. My balance was $0 and I wanted it kept that way. THEY REPORTED ME TO THE CREDIT BUREAUS AND NOW MY CREDIT REPORT SAYS "CREDIT DECREASE" from $1700 to $1500 and it looks bad as if I screwed up. GRRR. HOW IS THIS EVEN LEGAL??

When I placed my order It was supposed to come with a free turtle pool float and the free item was Never delivered. I contacted customer service and was offered a $10 discount. That’s insulting!!! How can you offer a free item then without warning not honor what you offered!? I ordered that pool based on the offer. That is false advertisement! This is entirely ridiculous and unprofessional. I will not be ordering anything else. I was told by customers service that the item is now unavailable. I’m so annoyed.

Ordered Mother's Day flowers for both my wife and daughter on 5.8.19. Requested delivery on 5.11.19 to avoid rush. No one showed called on Am 5.12.19. Was told they were sorry and make sure to get them delivered today. It is now 7pm still no flower deliver. Never been so embarrassed. What's worse they charged my credit card on 5.8.

My identity was stolen and a credit card was opened online with Fingerhut. I called their fraud department, faxed an affidavit, a police report, a copy of my ID, and they still refuse to remove the credit card off my credit report. I called them again, they continue to say they never received my paperwork and will not allow me to talk to a supervisor. It is unbelievable the level of incompetence they show and how hard they make it to communicate with them. NEVER open a credit card with them or conduct any business with this company!!!

I wanted to purchase a sound bar with wireless subwoofer and looked thru Fingerhut's catalogue. I came across the Vizio Smartcast 36" 2.1 channel Bluetooth soundbar with wireless subwoofer. Price $249. 99. I did a price check and found the same item priced at $144.99, and found the 5.1 channel system priced at $249.99. Fingerhut is NOT a business you want to do business with. If you don't believe me see for yourself. Don't support greed and gluttony, all of their items are terribly overpriced and the interest rate on your total purchase if using credit is high also. Avoid Fingerhut at all cost.

They are a good credit builder, but the fact that everything is shipped with regular mail and doesn’t give you an option to choose sucks. I been waiting on my order for about 3 weeks now. They delivered with UPS and now it was handed over to USPS that has held my package for about 4 days. I cannot pick it up because it is not priority mail and I literally live 5 minutes away from the post office it’s been sitting in! I will not be buying from this company again if I have to wait almost a month to get something that could take make shorter time to make myself!

On 3-24-19 I cancelled first purchase which required 30.00 payment for checking account 2 days before scheduled ship date. Was told my deposit will not be taken out. They took my 30.00 and told me it would take three days to return to my bank. 3 days later, my bank show no return from Fingerhut at all in system. Fingerhut says it is my bank's fault because they have an transaction # and a date it supposedly hit my bank. I filed a dispute with my bank and they still show nothing from Fingerhut coming back in my account. Almost a month later and I am still without my money. I will be filing complaint with the BBB. I better get my money back soon. DO NOT BUY FROM FINGERHUT. They are overpriced and not honorable in the customer returns and credit. I found out others had the same issue with them. I wish I had done my research before applying for account. Buyers BEWARE!

After charging Christmas items in 2018, paid my balance off in January 2019, had a zero balance and two months later my account come up with a $111.00 charge. I had to call several times and each time the representative told me it would be taken care of. Now I have late charges and showed up on my credit report. Now, here it is March 27, 2019, and I’m still calling them. NEVER WILL I ORDER FROM FINGERHUT AGAIN!!

I had to rate one star because a rating was required but this company doesn't deserve a rating at all. As I originally mentioned to the supervisor after speaking to a very rude rep for nearly 30 minutes discussing the terms of the extended warranty I purchased with my last order, I have been a loyal customer for over 2 years and would like to remain that way but when I say their arrogance oversees Fingerhut's customer satisfaction- that is not an understatement. Basically I kept being told that I need to cannot have my item replaced under the warranty that I am paying for every month. What a freaking joke! Before I hung up on the supervisor, I told him he could sit at his next board meeting and mention that due to his arrogance, he lost what could've been a long-term customer.

I have had my Fingerhut account for years. When I placed an order for a watch, it did not give me an option to put in shipping information. I called customer service that day to make sure it was going to the correct address. The (very rude) rep informed me of the address on file and I told her it was an old address. We updated the shipping and billing address while on the phone before the order was shipped. Fast forward a month, and I check online and it said the order was delivered to the old address. I called customer service and spoke to several reps who kept putting me on hold for 15 minutes at a time.

I had ordered a toaster from FingerHut several years ago. The toaster was very nice, and they gave me a rather large line of credit more than I would ever use. Then I would keep getting letters saying, "We increased your line of credit." I ignored those letters knowing I would never use it. I have order a few small items but not by any means anywhere near the credit amount. This has been several years I make a payment every month on my balance. I am not behind.

I bought a radio CD player Bluetooth (JENSEN CD PLAYER MODEL CD560) on credit with Fingerhut. I love listening to my CD collection. The CD won't work because it's the wrong size CD? At first not reading how many total tracks the next can't play with it. Got stuck using FM radio. What a disappointment and it is scam. Waste your money for such a brand name.

Ok tried to make a payment on there web page and they where telling me my card was declined, BS. I just stopped at a ATM and worked fine. I called my back and they said it was there end. The representative was so incompetent. She had no clue what she was doing no compassion whatsoever more of a heartless employee. My bill was 139.95 and the employee charged me 5.00 because their automated service wasn’t working. I don’t care about 5.00 but it’s the principle of them charging me. I’m not going to lie I said some Vulgar language but I was pissed. For 5.00 dollars they lost a customer. And the said part they could care less. I told her to cancel my account she told me she couldn’t. They have 8.00 employees who couldn’t give a crap.

They claim in their magazine that payments are 14.99. However what they mean is you pay 14.99 for the rest of your life. It never reflects in your balance all interest. Please do not get caught in this web. Get a credit card and buy from real places that sell the same stuff so much cheaper. They take advantage of people on the bottom and want to keep you in debt. I am ashamed I fell for there magazine. Please do not do it!!!

I been a customer for about 2 years now and never forget to make my monthly payments. They have charged my account once or even twice more a month. If you make a payment before the due date, they will not credit your account and if you do have the payment arrangement on reoccurring they will take the payment you’ve made the reoccurring payment and the due date payment charging you 3 times (which is considered theft if you do it!). I went through that two or three times before I contact Fingerhut to ask if they would turn the reoccurring payment off, it taken them three different payments before they agreed to turn the reoccurring off! Well you know I finally see how to turn it off myself and they still haven’t turned it off, but they sent me an email saying no more payments will be took from my bank!

I had opened an account with Fingerhut several years ago, I had purchased many things with no problem. However I ordered a dryer, then I had called to cancel my order the representative from Fingerhut told me all I had to do was refuse the package when their delivering service called to make arrangements. I did just that only to get pissed on and them keep charging me for something I never did receive. I called Fingerhut several times filled out an appeal and still nothing from their end. They turned me over to a collection agency and they had reported to the credit report. FINGERHUT IS A BIG JOKE, why would I pay for something that I never did receive! PISSED OFF IS A UNDERSTATEMENT.

Fingerhut & Web Bank is the worst customer service & company worldwide!!! Customers are unable to get assistance or any response until after the 30 days given by Fingerhut for returns or after a complaint is filed with the BBB. Even after this they do not honor nor support the product they sold to you. Their S&H is extremely high as well as the interest!

I open my account not long ago maybe a month ago ordered a few things was happy about the quality. I just made a new order and tried to adjust the shipping cost and even 1st standard shipping was $30 then tried to use the 2 day shipping and the total came out higher then what was. Don't know where the extra money is going but couldn't get in explanation.

I ordered a end table and a rug. Rug was supposedly del one day. End table next day. Never received either one of them. Fingerhut says they show delivered. Had to fill out affidavit they agree to credit me for rug but not table. Why one not other? I think they were never sent. I have received other packages - never a problem with other companies so beware. Don't trust them.

I applied for Fingerhut acct online to order at times I would see something I wanted. Filling out the application, gave all the pertinent info needed weeks ago. After not hearing anything as to status at ALL... I called and was told I needed to send by mail or other means proof of my ID. On that note, I did mail my proof with a copy of my utility bill... Still no reply, I called again... and was told the proof of ID was never received. If they did not get my mail... it would have come back to me.... but did not. I don't think I want to do business with this company... and especially after I read all the bad reviews... AMEN!

I have been a Fingerhut customer over many years -- occasionally purchasing something and always paying it off early. This past year, I purchased one of their Karaoke Machines, for a total cost of nearly $300.00, and again paid if off early. My mistake. Now I'm out the money because the machine doesn't work and they will not stand behind their merchandise and make things right, even though I turned them into the BBB. My advice is not to order anything from them. The merchandise doesn't last and is of inferior quality from other countries. They are only after your money and don't care if the customer is right/happy or not. There are other options. If you can get a Fingerhut account, you can probably apply for a credit card and at least they will refund your money in situations like this. Bad company!!!

I have ordered from Fingerhut off and on for over 25 years. I came back to them as a customer. I wanted to order a simple large tote bag for work, cost $19.99. Shipping was $9.99! After tax was also added, it came to $31.95! Ridiculous. They will devour you with their shipping costs.

Let's see where to begin?? Well here goes. I opened up a account to start building credit and I haven't even used the account for several months or even made a first purchase!!! But today on Valentine's???? I wanted to send some flowers to my mom just to do something special for her. So I called Teleflora and waited. First time was 10 minutes on hold and they couldn't get the card to go through so I called ** to verify my credit account number and I got then I called Teleflora back and second time was 20 minutes on hold and then they still couldn't get it to go through.

I have been a Fingerhut customer for a year next month on the 5th. I would pay on time all the time. Never missing a payment I started noticing Fingerhut was taking more money on the due date! I would pay with the once option, I would contact them to refund my money and delete this reoccurring payment option which Fingerhut would tell me that they deleted it but the next month it would happen again! Sometimes Fingerhut would take the minimum payment amount of $45.99 three times a month resulting in me contacting them to refund the extra payments they would try to take! I would ask why they have not turned off the reoccurring payment option off again and again!

FINGERHUT MADE HORRIBLE MISTAKE THAT DAMAGED MY CREDIT - I order Christmas items from their November catalog. I ordered the items in December through the website and I then called to confirm that the catalog number was applied. It was important to me to confirm this because the payments were deferred until April. I was assured by the representative that my catalog number was applied. I started receiving notifications from Fingerhut to make a payment in January and I called them. I was told that none of my items had a catalog number applied to them. The second rep asked me if I had the catalog number, again I gave it to her. I was assured by the second rep that the number had been applied and my items were deferred to April.

No refund as of today of $30 for my down payment for. I was told on January 28, 2019 at 2:23pm by a female customer service representative that my refund of $30.00 will be refunded to the card I made the payment with on February 7, 2019 or before this date! As of February 7, 2019 I have yet to receive my refund!! I was told when I cancelled my order to call back the following Monday due to it being New Year's weekend, to request a refund for the down payment amount in which I did. That was on December 31, 2018. I was then told they had processed my request for the $30 refund and it would take 10-15 business days to receive my refund, that was on December 31, 2018.