Fingerhut Reviews

THIS IS INTERESTING - Back in 2016, I was undergoing some personal issues in my life. So, my personal credit took a major turn/hit. After reviewing what Fingerhut offered, I went ahead and applied for their credit terms knowing that their products were overpriced. But it was a way for me to rebuild my credit profile. So, I applied, they granted me $600.00. Then I ordered about $130.00 worth of products. Then I immediately pay them back and they increased my credit available to $1,200.00. So, I made a few more purchases and always paid off the entire balance every time. They kept saying, you have available credit, and I didn't have to pay it off. They insisted that I stay in debt with them over and over again. Then, they increased my credit available to $1,600.00. I called them and asked them to keep my credit available to only $1,200.00. So, they did but not without putting up a fight.

I bought an Xbox from Fingerhut. They delivered it to the wrong address and I called them immediately. I was told multiple times that they would remove it from my account, but it has been 6 months and now they've sent it to collections. Everything I call I have to explain everything all over again and the customer service rep tells be to wait 3-5 bullishness days and it should be removed but it never is. I am suing them for fraud. Don't buy from them!

I got this account of $300, with $30 down, to rebuild my credit. I was fully aware that any purchase I made would have a price tag that’s almost double of the MSRP. I ordered a hairdryer & paid the $30 down. After about a month I received my order but at this point my account showed “no payment due”. I learned that payment dates are typically around the 6th of each month so I proactively made a payment the following month, still while my account showed “no payment due”…I was bound and determined to not let Finger Hut sabotage my credit score.

This company lowered my credit for no justifiable reason. I have an excellent payment history with them and a low utilization rate. Yet, they still reduced my credit 700 points. They raised my credit to 2200 then reduced it down to 1500 because I didn’t purchase more products with them. The effect caused my utilization to increase with the credit bureaus. They temporarily increase your credit for good payment and activity, then decrease it if you are trying not to accrue more debt. It’s a shame that the American government allow these horrible business practices to continue in challenging times like these. Does this agency look into these matters and do anything about it? That’s the question!

Just before Christmas 2021, Fingerhut simultaneously gave $200 credit to a identity thief using my name and sold them a product (Bluetooth speaker) for about $180 — sent to a drop box in east Orange, NJ. I reported this to the police in my town when I discovered this and other fraudulent activity two weeks later, via my credit report. Fingerhut has been harassing me ever since, which apparently is their modus operandi. Their most recent invoice, 2.5 months after their bogus sale, is for $256.85. Consumers should do the math before they get anywhere near having anything to do with this predatory outfit.

I have bought some stuffs from this company to build my credit. Since pandemic l have been really struggling like most, this company fails to have compassion and empathy. They desperately constantly calling me and treating me for paying as well as destroying my credit more.. what an daily struggle and experience.

WebBank, who does all of Fingerhut's financing and they are the worst mistake you can ever make.! They have cost me thousands of dollars on major purchases because of their bullying tactics. My credit score has been demolished by this company because I don't want the junk they are selling. Even though I never missed a payment they would raise and drop my credit limit ruining my credit score, as punishment for not buying the overpriced merchandise they are selling. I've considered legal action. At this point they have ruined My credit so badly I'm considering just letting the account go to collections so I can pay a collections agency half as much because I have nothing to lose anymore. My advice is don't even think about it, and to the thousands of people experiencing what I am we need to band together and stick it to them for a change. Worst credit decision ever!

I have paid off my Fingerhut account twice. Have less than 200.00 balance currently. I have received harassing emails and text messages for the last 3 weeks about making my payment that isn't even due until March!!! I wrote once nicely, told them didn't appreciate being harassed over a payment that wasn't due for 3 weeks at that time. Got the blah blah reply.

I purchased a pair of AirPods And a full size bed rails from them I’ve been wondering why I haven’t gotten close to paying the items off, well I made a year worth of payments 1 day late and they have hit me with a late fee every month. How they get you is when u set up automatic payments whatever day you log on is the day that they set the automatic payments up but they don’t tell us that. So they let me make a whole year of payments and I haven’t even touched the amount that I owe them. PLEASE BE AWARE BEFORE YOU PURCHASE ANYTHING FROM THEM. Please go somewhere else because you will forever owe them.

Fingerhut catalog is charging you double for their products! Double! That's right. Any product in the catalog is double the cost. And you have their finance fees on top of that. This company like most companies that claim to help you, are preying upon the poor. Plus why would anyone want to build their credit by financing a overpriced blender or coffee maker. If you want to build your credit score research credit building and save yourself a bundle.

I bought a laptop in end of Oct/22 for a Xmas gift and I wanted to return but can't because it's over 60 days, they should extend Xmas items, I'm pissed because I can't return something that isn't going to work for what my hubby wanted it for, I won't by again anything.

I have had Fingerhut for years. My first few purchases were fine but when I made large purchases like getting a bunkbed it was not what it was supposed to be at all and I found that out after struggling putting the whole bed together and then having to take it apart for them to come pick up then the missing times to pick it up from me having to find a way to carry that to my vehicle and take it to UPS.

I was trying to make my credit score better. I purchased 2 tablets from Fingerhut. The total for both $679.00. The first purchase was made on April 5, 2017 the second was on April 2018. My payment is $49.96 a month. It's now been almost 5 years and I still owe the same amount. If you are one day late they charge you a late fee that is very close to your original payment. Go somewhere else if you really want to help your credit. Their prices are higher and the interest rate is sky-high. And if you're one day late their fee is HIGH!!! DON'T BUY FROM FINGERHUT. You will owe them forever.

I purchase the 1200.00 Delonghi espresso machine with 1 yr extra warranty and it worked for 3 months and now it's broken. I called after waiting 1.5 hours later. Finally a person came online that no one can understand and Finally they called delonghi and gave me number to call of which until 4 months later I cannot get ahold of no one. But they remind me a lot to make sure I pay that payment of 69.99 every month. I'm paying on a piece of crap every month. It makes a nice paper weight now. I'm thinking about setting it up at the firing range at 500 meters to shoot at it. It would make a nice target. So if you want Fingerhut stuff just remember it might work and if it don't. Don't expect to get a refund or get good customer service they have forgotten that a long time ago. I wanted to give a negative 5 stars but that's not available.

I washed my sheets and when I folded up the sheets all 4 sets were tore up including the pillow cases. I was really angry because this place charge too much money for their products for them to rip up after the first wash. So as soon as I pay off my account I will never order anything else from them.

I turned to Fingerhut because I am trying to improve my credit rating, and I received a tip that this would be a great way to do this. When I applied, I was given the Fingerhut Advantage Credit Account issued by WebBank. Since I was trying to improve my credit rating while making sound purchases that I could pay off, I kept anything I bought under the 30% line. But when COVID hit, I didn't use the card for a couple of months out of the desire to have one less thing I have to worry about on top of everything else. Since I didn't spend any money on the card in a 3 month period of time due to my issues with COVID, they up and closed closed my account, telling me I wasn't qualified for the account due to lack of spending. I was stunned.

So I ordered some video games for my daughter for Christmas and let her open her presents early because she was going back to Texas with her mom. I purchased 4 video games for her Nintendo Switch. 1 of the 4 video games DID NOT contain the game inside the case. I’ve never had anything like this happen before and I was very upset due to the fact I paid extra to have them shipped sooner so she could have her presents before she went back to a Texas! I called customer service and explained my situation and all I have to say is I’m completely satisfied with the help I received from Angel employee ID# **. Not only did she make things right she was very kind and understanding of this mistake made my the manufacturer! She made my little girls Christmas by making sure she got her favorite game back! Thank you Angel ** for all that you do, we greatly appreciate you! Will definitely be a continuing customer for years to come!

I opened up an account, this was my first purchase, I purchased the gift for Christmas and suddenly out of nowhere for no reason whatsoever they stop the delivery more than halfway & tell courier to return it to them? I call & ask why & they said I have to verify myself??? Why? I did not move, it was being sent to my house; and yet they are still charging me, they said they need my Birth Certificate?!! Wtflip!!!! They also want proof of address plus proof that I get my mail at said address & my SS# someone needs to investigate these fraudsters because per the U.S. DOD privacy Act of 1974; they have no right to ask for all these documents, now I’m stuck paying for something I never received. I’m calling my lawyer and filing a class action lawsuit!!

I submitted my utility bill for verification. It has my street address on the bill and doesn't include the P.O. Box number just my street address so I was denied. I make between forty and fifty thousand dollars a year. Their loss.

I’ve had my Fingerhut account open for years and I’ve always paid them on time and I haven’t purchased anything in over a year because I’m trying to pay them down before buying anything else. But every time I check my balance it seems like it goes up instead of down! I recently moved so I had to change my address, then I went to try to buy something and it said I couldn’t so I called and they said because I changed my address that now I have to verify my identity and it’ll take 10 days. So after 10 days I still couldn’t buy anything so I called again and they told me they haven’t verified my identity yet!!!! Now I don’t want to buy anything else. I just want to close my account and never deal with them again. They’re lucky that I’m even buying anything from them because they’re overpriced. It’s only convenient around the Holliday but it’s really not worth it because you’ll be paying them off your whole life!!! Stay away from the company.

I had a over payment due to me from July. I wasn't never inform or refunded. Now I just reopen my account and made a new purchase, and my 1st payment is now due. Fingerhut taken my overpayment and put toward my purchase and I still have to make the payment that's now due, when they could have easily taken the 1st payment out of the overpayment, instead of still having me to make another payment. That's what I call unfairly. Overpayment was my money to do what I wanted to. Thank you. PATRICIA **

I bought my daughter an ankle bracelet, I had Fingerhut ship the Item to her address. She never received the item. Fingerhut said she had to file a Police report, she did. I mailed all the documents to Finger. They denied my claim because I was 4 days late turning in the documents. (Due to me being in hospital). They said I still had to pay for ankle bracelet. whoever delivered it did not ask for a signature, when I ask Fingerhut why they didn't get a signature they said because I didn't ask for one. If a company is delivering Jewlry, don't you think that would be one of their requirements. so, I had to pay for an item that was NEVER delivered to her. I WILL NEVER ORDER FROM FINGERHUT AGAIN.

The fresh start account is a scam. They take your order then cancel it and charge your bank account double!! PLEASE DON'T FALL FOR IT!!! THEN THEY TELL YOU THEY CAN'T HELP YOU!! RIGHT HERE AT CHRISTMAS!!

They are completely incompetent to do their job. Not only do they like to send you orders you didn't order then they like to do an exchange and send you the same order that didn't belong to you and then give you a problem when you're trying to receive the credit for the items you didn't receive. I would not take a credit line out with these people. They are completely incompetent to do their job. Horrible service. Horrible delivery time. Horrible experience. completely take some five times to actually fix a problem

I have a 0 balance with Fingerhut, they took additional money from my account (twice), now I have to wait for 7 days for my $ that Fingerhut took from me?, this is a huge mistake on them, closed acct immediately, I'm suffering from fingerhut's mistake, don't recommended this company. This was not a small amount of $, Christmas is 3 weeks away and have bills coming out of my account, unable to cover funds now, and fingerhut doesn't care

We received microwave. It was damaged. Would not even sit on counter straight nor would door close. Received another and within a month door won’t latch. Have extended warranty and they have yet to make it right.

I have tried Fingerhut twice now. The first time I paid my 30 dollars. Paid my bill off charging me the 30 again. Now they won't ship to a different address. So again a hit on my credit. If they won't ship where I need it to go this is doing me no good. I live in Florida. My grandkids live in Kansas. Why would I have it sent to me and pay again to send it to them. So if someone is thinking about going through this company to send Christmas to others people. It's not worth taking the hit on your credit.

I applied for a Fingerhut account and received a Notice of Credit Denial. Then, I contacted the number to the department that makes the decision. I mentioned there was a freeze on my credit report. Two weeks later, the department looked into the application and approved me with a starter credit line. I made my $30 down payment and paid my bill on time for the next six months. Fingerhut increased my limit removing me from Fresh Start to the Advantage account.

My wife bought a gold necklace off Fingerhut and after less than 1 month it started turning green. She notified Fingerhut and they sent her a return label which she printed out and sent the item in Aug today is Oct and they claim to have never received the item and are charging it to me. I don't have the receipt so I'm stuck paying for a necklace I returned that was turning green. ** Fingerhut seriously..

Post c-19, trouble getting back on my feet. Rent increases but no wage increase. Have to find somewhere else to live. Fingerhut comes along saying they're going to reduce my credit due to inactivity, lowering from 1950 to 1500. This is extortion for they know this will affect your FICO score. I’m paid in full and in good standing, yet they're going to lower my credit for lack of activity. That’s no way to treat a customer, actually it’s unethical and extortion trying to get you to spend money. They’ve lost my business forever.

Hi. I'm writing a first time buyer review about Fingerhut. About a week ago Fingerhut approved me for a 300 dollar credit line and I'm Sooo excited, I bought a new pair of shoes and a mega as seen on TV XL juicer.

It's bad enough that everything is overpriced, but I've never been late on a payment. Because of the temporary increase that they took back my score plummeted. And they keep doing it. Closing my account.

I wanted a copper pot that they had about a year or two ago. I ordered a few things and then they raised my credit limit to 2k. Of course this made my credit score go up but after I didn't spend the additional amount they lowered my credit limit by 1k and it made my credit score go down. They are not interested in helping people raise their credit score. Once you don't constantly pay horrendous prices for their products they penalize you by lowering your credit limit and in turn they are actually penalizing you for not spending more money with them. When contacting the credit bureau they said they can't tell why your limit dropped so it looks like you are not paying your bill. This is wrong in so many ways and it is a true testament to their preying on people who are trying to raise their scores. I had always paid my bill early or on time and when I pay them off I will not purchase another thing from them.

Initially, I opened a Fingerhut account to assist in raising my credit score. It did assist and my credit score is in very good shape now. My account has never been delinquent as payment has been made each month religiously. The due date has never been clear because online it always states "N/A". Today, I received a call stating that my payment was one day late and that Fingerhut doesn't have a grace period. While I'm not disputing their policy, it's not clear why, after years of making payments on varied dates and some later than this that I'd never received a call prior to this month.

I ordered some AirPods a long time ago from Fingerhut, and I swear I ended up paying 4 times as much as it cost to buy a pair brand new in the store! Smh... Stay away from this ** company. You've been warned...

I've had these scam artists for two years give or take and I have never been late on a payment. So last week I missed 1 payment of $77.00 because of the pandemic that we are in and they make my credit go down 32 points and they leave a note saying that they did that because they DON'T THINK that I am going to be able to pay my bill. After being a loyal customer for 2 years. They are disgusting people and I wouldn't recommend my worse enemy because you make one mistake and they ruin your credit after you worked so hard to build it. Also a lot of these reviews must be fake.

Made on time payment for Fingerhut for Years... Made purchase by agreed deadline in order to keep $600 extra line increase opened to me. After purchase, they decreased my credit line by $550 thereby causing my fico score to decrease by 12 points. Got on cell and vented out my frustration on clerk wondering if i was the only victim or if I am dealing with demons from the pit of hell with this company... Hopefully they would keep their end of the bargain and give me back my credit line needed as I am really trying to better myself creditwise as this credit company is suspose to do... not destroy consumers credit report... and restore my good faith in this company and do the right thing and keep their promise as advertised to me by emails sent to me. At least thier products was timely delivered few times and of good quality brand names.

I was told about Fingerhut Fresh Start to help rebuild my credit. They gave me a small fresh start account, I ordered a beautiful but overpriced end table. I've been making payments before my actual due date every month and paying maybe a buck more than the bill. Today, I go to make a payment which would have put me in the position to have just $70 left to pay (which I would've done in two weeks), and boom - payment won't go through. Now, I KNOW I have money - just got paid today, my card info is set in there, but nothing. Paid about four other monthly bills before this one with NO ISSUES. Getting my payment receipts from the other companies just fine.

In July 2021 I ordered a Blu Ray system and a slow cooker.. I was told the date that it would be delivered. I waited all day for my package. I received a text message that the package had been delivered. After contacting Fingerhut they refused to take my word that I hadn't gotten the package..The total of both items cost me over three hundred dollars. I asked them describe my house they refuse to listen to me. I rate them a zero on delivery. I'm a Retired Military Veteran. Why do I need to steal? I'm afraid to order from them again. Maybe the same thing will happen.. Amazon takes pictures of their delivered items. I will recommend that no one order from Fingerhut.

Please avoid. Fingerhut charges customers twice as much for their products. Before applying for a card I decide to do my research and I'm glad I did. You can literally buy the products on Amazon 4 less. They had the Manhattan Toy Tree Top Adventure Activity Toy on Fingerhut for around $170.00, on Amazon it's on $64.00. Unless you just really don't mind throwing tons of money down the drain, do not get this card to attempt to rebuild your credit.

I have had an account with Fingerhut for a couple years now and have always paid my bills on Time and made extra payments. This past month having a few medical problems looked at the calendar wrong and paid 1 day late. I was charged a service charge the same amount as the payment amount that was due and my credit score shows it went down 54 points. As soon as I have a zero balance I will be closing my account. I have never had that happen before. I know it's my fault for not looking at the date correctly but don't understand the big drop in points.

Fingerhut must go and find some of dumbest people in the world to handle their customer service. If you wanna pissed all day call their customer service line. They can hardly speak english on top of you repeating yourself over and over again, It's draining. I usually just hang up and try later which it gets worse. Please fix your customer service and your high prices. My god!!!!

I have had a credit account with Fingerhut for a while. I make all my payments early. I have graduated from fresh start and have a good credit limit. However, whenever I have tried to order something in the last six months, they will not let me check out. They say to call them and verify my personal information before I order. I have done this and still when I am trying to order a gift for family they do this. They have done it several times. Do not expect to order a last minute gift because they will throw a wrench in it. I have been a model customer and I am having these problems. They do not do this to my mom who also has an account! It is ridiculous! They call me to tell me I have a temporary credit line increase over and over and yet here we are again! I will not order one more thing and I am going to pay off my balance. Never again!

I purchased the Chef's Mark 1.6 Cu. Ft. 1100-Watt Microwave Oven from Fingerhut on 4/7/2020. In a little over a year, the microwave has suddenly started sparking and smoking. Obviously, I have discontinued using it. I contacted Fingerhut to report the situation and was told that it was nothing they could do. Obviously, there is a problem with the product. Up until now, it has been working fine, but too all of a sudden to start sparking as if it's about to explode points to an issue with the product. A $185 microwave should not stop working after a year. In my opinion, Fingerhut should have offered some type of remedy for the situation. I will not be ordering any more from Fingerhut if this is how they treat their "loyal customers".

I opened a Fingerhut Fresh Start account in June. I placed my order and paid my deposit. I set my account up to have the minimum amount due taken from my account on the first of every month. My balance on my account was $218.00. On July the first my minimum amount due was $0. Fingerhut debited the entire amount due on the first even though they were only authorized to debit my card for the minimum amount due.

I would not recommend anyone to get an account with them. I went to make another purchase and it showed they closed my account. I called and stated that I have made a purchase within 6 months and that I'm not understanding why because I was told and the the whole 7 years I've been a customer I've always just made 1 purchase a year. The supervisor replied "Well we can close your account at anytime." So I asked again why when I've always paid balance in full before due date to avoid interest charges, NEVER late and was making purchases. Why would they do a loyal customer like this.

I had been with Fingerhut for quite a few years to build my credit as they say. I paid off my account and then decided to purchase a smart TV and then all hell broke loose. The tv came cracked on April 13th, was picked up a few days later, it is now June 18 and still has not been credited back to my account. Now they say I am behind in my payments, WTH!!?

I have never gotten anything but cheaply made and defective products from Fingerhut. The first item I ever bought from them was a smart tv that was defective. Many of the functions on the TV just did not work at all. The second product I bought from them was a laptop that wouldn't even turn on. I was sent a completely broken and useless laptop. I sent it back and they gave me the credit back, thankfully.

I bought 2 Fitbits watches from Fingerhut and later returned them by mail before the return date expiration date. Fingerhut customer service said they never got the item and I was not credited the refund to my account. I did not use their return label. I just paid with cash at the Usps and shipped it off. I've been with fingerhut for well over 5 plus years. They were not helpful. They didn’t even take into consideration my loyalty. With being a loyal customer I mean I’ve referred friends and family to them and even my own father referred me to them and he’s been with them for years. I wouldn't take a change on this company even if it was free. They treat long term valued consumers like crap. Still to this day they supposedly have not got my shipment back and totally stop all contact with me about the matter. This was last year November 2020. Horrible nightmare so I’m without watches or my account being refunded. Totally screwed

I thought it was odd when It said approved for a 250 credit line and I quickly found a 300$ playground thingy for my son. Glad I came here and saved myself. My Nanny always told me they were crooks. Now I'm gonna order it from MACY'S for half the price: &.

Review on receiving broken TV, so they are sending me the new TV but until they get the other TV they reported to the credit bureau that I am over my limit that they charged me until they received the broken TV back which lowered my credit score 31 points and nobody will do anything about it. It should’ve been a simple replacement. Instead it lowered my credit score 31 points, After taking years of building my credit with Fingerhut now it’s screwed up. I do not recommend.

With the price you pay for shipping they should fly the stuff to your house. I don't understand why the cost is so high and the shipping is so slow. This is the only place I order from with such a delay in shipping.

I paid all my payments on time or early. I ordered from them, even though it was very overpriced, to build my credit. I paid my last payment 2 months ago and I don't see a change. So now I'm stuck with a couple of junk items and no better off. DO NOT RECOMMEND.

Recently Experian suggested I try Fingerhut as a small credit source. I opened an account and never used it until now when I wanted to buy. But they had my old shipping address. I could not change it online and I called customer service twice and they could not complete the task. One agent even said she needed additional verification of my identity and asked for my SSN over the phone. One should never give one's SSN some call center in India, unless you want your identity stolen. Consequently twice the agent said there was a prompt error on their computer and to call back in a couple hours. Which I did and went through the same thing with the agent saying to call back in a couple of hours. I don't want to do business with such a sleazy organization as this. They cannot even pronounce English correctly so they are using a third rate calling center.

Fingerhut is nice when you don't have money and need to buy something like I use for a couple of Christmases but expect higher costs for products and high interest rates. When I attempted to set up automatic payments monthly my automatic payment date was after the due date and charged me $40 late fee for over a year monthly and refunded nothing! I will never order from them again!

If you want to be on Lock Down, join Fingerhut. You can Never leave this company, even on good terms, without screwing up your credit. I joined this company in 2012 just to order something I liked on their website and paid the whole balance off at the end of the month. I decided I no longer wanted this account so I closed it on good terms. A month later, I noticed a closed account on my credit score and a negative of a few points on my FICO score due to the closing of this account. It is now 2021 and that crap still shows up on my credit report as closed with 0-late payments, 0-unpaid payments, etc....WTF! How do these people even have the power to keep so-called bad credit on the credit bureau websites for over 11 years now. Maybe Fingerhut is owned by the credit bureau, who knows. Stay away from these dummies unless you plan to stay with them FOREVER!

So I got a Fingerhut account. I was sign up for something called Safe Line. It is billed on my fingerhut account. I made serval calls to find out how I got it and how to stop it. The customer service people just keep telling me they will send a request. It has been on my account for months. It 30 a month so I just pay for everything but that or the minimum if I have no purchase that month. I want it off my account and refunded what was already on there. It has been a nightmare. I ask to speak with a supervisor but there never is one available, but I am told they will call me back. That does not happen. Wish I never sign up for this card.

I'm not sure if this is how it always is, but I had a rather confusing experience, in my case Customer Support had me going back and forth for almost week because they had rather poor engagement with my question. They then basically referred me to the website help guide and failed to explain to me why legal restrictions prevented shipping of literally any item tested in my cart to my country, which is U.S. territory and available to ship to on the website (Fingerhut ships to my country).

I opened an account Fall 2019. It was fast, simple, and easy, however, when you move on from your "Fresh Start" account to borrowing larger sums, Fingerhut, well, Web Bank, reports to credit bureaus that you closed an account, thus hurts your credit score. Over time, Fingerhut will offer you credit limit increase, but if you take it and don't spend money, they will 'downgrade' you, if that is what it can be called, and it harms your credit score.

Ok..Let's start with this, this is not a racist comment but if you are helping people in the US try and make sure you understand the language...Number two I closed my account due to poor customer service. I was trying to build my credit, so a month later ZERO balance. Let me remind you..I literally paid the 380 and change and closed it.. A month later I call to reopen or fill out another application whatever I need to do to keep it for my credit...This task is worse than buying a home.

I opened a Fresh Start account with Fingerhut to build my credit. I made a purchase of a couple items and decided to pay off the balance in one lump sum. So, Fingerhut moved me to a regular advantage account. I check my score often on Credit Karma and it improved quite a bit. But when I was moved from the Fresh Start to a regular credit account, my score dropped 41 points! That is because Fingerhut submitted that an account was closed with them. That was the Fresh Start account. So instead of helping my credit score, it hurt my score by stating an account was closed. So, I do not recommend Fingerhut to build your score if that is your goal.

So far the items that I have purchased from Fingerhut have all been very good quality from a desktop computer tower from HP to an HP all in one printer/copier/scanner, and got extended warranties on them, plus a free 3 month subscription to Instant Ink of which I’ve gotten large replacement ink cartridges for free which can be expensive. I have purchased 3 purses that were amazing, one leather, the other 2 were Carhartt, and I love them. I have always paid my account in full early, and have always received Thank You’s from FingerHut. They send me magazines for whatever season, or holiday. They give me discount codes or offer a free item depending on what item or department I order from. I’m very sorry to read that so many consumers have had nightmare results.

Updated on 06/23/2021: I began my nightmare with Fingerhut at the beginning of the Pandemic (Mar 2020) of last year. I was approved for the Fingerhut Fresh Start Program and ordered a DVD/CD Vehicle Sound System. I have two issues I want to review about my experiences with Fingerhut. It all began when the Stereo I bought from Fingerhut started to malfunction. I called Fingerhut several times and emailed them pertaining to this issue. Due to the Pandemic I assume many of Fingerhut's Customer Service Team were out of work. Considering even FedEx, UPS, etc. were all facing the same Covid restrictions I decided I'd try to return the stereo the moment I was able to.

Fingerhut's account structure with the automatic increases must be reviewed. Without written or electronic consent, this company increases your credit score, report it to all reporting agencies, even after you verbally refuse, and then state they have no record of your call. These kind of actions drastically affect your credit score, and the company states they cannot do anything about it, yet they continue to practice this. This is truly an issue for the I-Team all around. Consumers beware, research before you accept. Fingerhut products are so very expensive, which is why I declined the increase. I contacted them in reference to a Stand Mixer, which was priced $190 over any mixer on another site. The Rep, she stated to me, that the company does not do matching or comparison pricing. Later that week, the Stand Mixers were removed from Fingerhut website.

There's not enough space on here to tell my experience. Still haven't received. Now coming late. Been 23 minutes away for 2 weeks. 1/3 of cost is shipping. And they're leaving futon in the snow. Scam.

Somebody opened an account using my wife's Social Security Number. After getting a notice from Credit Karma we called Fingerhut to let them know about the fraudulent account and get it shut down. Now here's the rub, the information the person used to sign up the account doesn't even match my wife's information except the SSN. They won't let us close the account because even though it's her social no other contact/personal info matches.

I'm giving no stars, but was made to choose something! I received the wrong item. When I called to question why I never received the coat I ordered, but received a PONCHO SCARF instead, they had no explanations for this mishap! They just told me to return the item with the return postage label they were mailing to me, BUT, it was NEVER MAILED OUT!! Now, they are charging interest every day for something I never got and when I called (again) to complain about these actions, no restitution was offered nor received!!!

You sent Today at 11:29 PM. WORST decision I ever made was getting an account with FingerHut. I didn't do my research prior, got a laptop through them. The FIRST one I ordered, turned to trash right after I could return it. Ordered another one. I am now paying on TWO laptops that went to trash right after I could send them back. Did some research on the 2nd laptop, originally came out in 2015, can't even fix it/upgrade it. I have emailed them and also wrote their Facebook page. No wonder reviews are turned off! They are garbage! Told them as soon as this crap is paid off, I'm closing my account & smashing laptops. And that I'll use my Best Buy card that I should have used in the first place to get a CURRENT, good computer. TOTAL SCAM. DO NOT USE THEM. THEY USE YOU.

Being someone whose Grandparents dealt with Fingerhut many years ago. And myself now as well. This company has really changed. A couple years ago shipping wasn't overpriced as it is now. And when they do offer free shipping. It's to make you spend way more than you want to in your line of credit. I have ordered and have always paid before anything was due. Now with the pandemic going on. You would think they would ease up on pricing and shipping costs. Well just like any company. I have the right to not give them my business.

I ordered a computer from Fingerhut and they delivered it to the wrong address. I called Customer Service and was told that I needed to call back because it had not been 3 days which is their policy. I called back and was told that they could not help me unless I called the local authorities and reported the computer missing and obtained a police report. I then explained that I did not understand why I should call the police for a product that I never received. I also explained that the Carrier wrote a description of where he placed the product and how it would be easier for him to retrace where he left the product. So after several runarounds, I was directed to a manager and was told the same information.

I have Credit Karma app, they showed me cards to apply for to build my credit. Fingerhut said that after an initial $750 credit line, if I made 3 on time payments they would increase my credit line. I made a purchase, however before I even finished my third payment they increased my credit line by $400. Which was fine, but then they started a strong arm campaign telling me if I didn't spend the increased credit line amount they would take it back!! As many have said they sell items at literally 2 to 3 times that can be found most anywhere. I refused to be bullied, they took back their artificial inflation of my credit which resulted in me taking a 20 point drop in my credit score. So they breached their contract, tried extortion, then negatively impacted my credit. Avoid at all cost!!!!

I have held an account with Fingerhut for 14 years. During that time, their products have become shoddier, cheaply made, and more expensive. And, during that time no appreciation for myself being a responsible customer was ever shown. Their APR is currently 29.9 percent. At that time I was struggling financially, so I applied for credit. Knowing that most likely it will be people with a low income shopping for their products, you would think that they would cut them a break. And God forbid you are late with a payment; they will slap on a thirty dollar late fee.

First, the items for sale on Fingerhut are apparently low-end clearance items they have chosen to sell on their site. They target individuals with poor credit and low income. Since, these buyers many times have few choices in what they buy, Fingerhut takes advantage of these people charging 2-3 times the actual cost on Amazon or other online companies. They buy items at a low cost and sell at prices higher than any other retailers online. Most items are not held in Fingerhut's inventory, they drop-ship items from retailers, which further benefits Fingerhut's profit margin, but no need to warehouse the items.

Spent 2 hours trying to order from the slow website and had to contact customer service to update address after finally getting my order ready to pay for, spent another 15 minutes verifying info to update address by just adding an apartment# then asked representative if everything was good and could place the order, was told yes only to go back to the website and it not be updated! Called again only to be told it wasn't updated (no kidding) and that we needed to start over, well no we didn't! Don't waste your time with this company! They need to get it together! Terrible experience with them.

Bought a Samsung Galaxy. I opened it to be sure that it was going to meet my needs. Return phone. Was told they would not accept it. I asked for the phone to be returned. I called to find out what happened. They destroyed it. The best they could do was give me 50.00. So I am paying for a phone that I don't have.

I ordered two lamps from this company back in June 2020. Unfortunately I had to move early; try to change the address, but I was told by Fingerhut to call UPS. I called UPS, and they confirmed they will send my order to a UPS store. Fast forward to August, I called UPS and asked about my packages. UPS told me that my packages were delivered to my old address and I should call Fingerhut. I called Fingerhut and explained to the customer service rep about my order and I was informed to fill out an Affidavit.

I absolutely love Fingerhut. I have always received great customer service, my products are always exactly what I ordered, and delivered quickly. I have had no problems whatsoever. I frequently receive emails thanking me for my purchases!

On 12/15/2020 I placed an order with Fingerhut. On 12/16/2020, they provided UPS tracking number **. To date (12/30/30), UPS reports that a shipping label was created on 12/16/2020, and that they are awaiting receipt of the shipment. There is no further information. As of today, Fingerhut refuses to cancel the order and remove charges from my account because they claim that the item has shipped and that I need to wait for it to arrive and then return it. Since it clearly was never shipped, how can I expect to ever return it?

This company is a total scam for many reasons. One, they charge at least double for an item that you would normally pay less for. Second, they promised me a 20% off coupon code which I applied, they did not apply it, I had to call four times and prove that I had the coupon code before they gave me my money back. Third, I bought a pair of joggers, returned them at my own cost, and then they gave me a $6 credit for a $38 item. And on top of that, they’ll sell the item again!!! At any cost, stay away! There are other ways to build your credit with honest companies.

MY MIND IS COMPLETELY BLOWN AWAY at the TERRIBLE customer service. They accept returns within a 60 day window but they don't tell you that if they RECEIVE it outside of the window, they won't accept it either. We can access return labels from our Fingerhut account, but once it is past 60 days, they are no longer accessible. So I got the return label and mailed a couple items back and they sent me an e mail stating they wouldn't accept it because it was outside the time frame.

I keep paying yet my balance remains the same. When I inquired the company rep said they deduct a fee of $30 each time so I upped my payment to include the $30. Amazingly my balance went even higher. And I haven't made any new purchases. Horrible!!!!

BUYER BEWARE! This company stole my money. They canceled my order because it was back ordered even though I wanted to wait but did not give me a choice. Then refused to give me the sale price and free shipping when it was back in stock before my original delivery date. I had ordered another item which increased my original shipping and when they refunded my money they did not refund the extra shipping cost for the 2nd item or my tax money. They only refunded the cost of the item. Customer service told me because I was a cash-paying customer I was not considered a client of theirs so they could not help me. I guess you're only a client if you pay 3x more through their credit so they found a way to get more money out of me by not refunding all of my money paid. I should have listened to the reviews and not purchased from them. I won't be making that mistake again!

I am a very time customer. I decided to pay on a safe line protection account due to health issues. When you need this service you need to send documentation, which I needed the service and sent all medical documents as requested. Safe line paid off my account in full. I had 1800.00 dollars available in credit which I earned by paying off my purchases and not having any late payments. When I went to use my account which was more than a year later they took that away from me and started me anew like a brand new customer with 300.00! So, for making sure if anything happened I wanted to make sure Fingerhut got paid and I didn't stick them with my balance, I was punished for making the right decision.

Ordered items for my wife's birthday. Once shipped Fingerhut decided they needed more information to process my credit account. After downpayment was paid and items shipped they they requested UPS to return the items to them kept everything plus my down payment and still trying to charge me shipping. Complete scam artist.

Worst company ever. Watch out. People can use your mailing address and name and open a fake account, tried to open a fraud case and because my last 4 of my SS did not match they would not open it. And asked to have my son contact them because of it and I know he did not open it also. I said the two fake orders were emailed to my email address and then they change the email address along with password. This company had no two-step verification or any protection. I would cancel almost accounts if I were you and make sure they delete you from their database since they have no real security. What a joke, also their shipping cost is outrageous. They rip you off to say they are helping build your credit.... what a joke.

I have made at least 7 phone calls to Fingerhut asking them to please send my catalogs and my bills to my new address, each time I made sure they had my new address, and they did. But not one time did I receive my catalogs, or my bill. NOT ONE!!!! What in the hell is it going to take??? Do you not get it? It's been 3 months, and 7 phone calls later.

If at all possible try to rebuild your credit with a company who is interested in helping you do just that. Despite the crisis and people trying to do the honest thing and pay their payment on time they will charge you $25 the first time you're late and $40 each time after that. I purchased an item two months ago that cost $217 and to this day my balance is $240 despite making two payments more than the required payment. They do not care that you paid they care that your payment posted one day late. They will not reverse any late fees. That’s how they make their money and stay in business by charging late fees on top of the double charge of the worth of the item. Stay away from this company. They will ruin your credit before they attempt to help you rebuild it.

Ordered a bed 24 piece bed set. Next day I had to call them and tell them that they are shipping it to my old address. Lady said, "No ma'am. We have it going to the new address." I said, "Are you sure because I received an email saying my old address?" She again said, "No ma'am. Looks like it will be sent to the new address." So needless to say the day I'm supposed to get the package no package shows up at my address. I was informed it was going to. It went to my old address.

Stay away at all costs. This is not a company that does not care about their consumers and you will pay 2 to 3 times more than what the product is worth. I had a horrible experience with them. They do not consider illness or anything else. They will close your account without communicating with you even during a pandemic and while the country is in an economic crisis! Do not use this company!! Terrible business practice!

Tried to place order and was told to call. Apparently however lived at my new address had an outstanding balance and they wanted me to provide pictures of my id, ss# and proof of address before I could order. I gave them all the info including old address, last 4 of debit card on file, told them I just made a payment and she advised I would Still need to provide pictures of id.. I cancelled my account and will never do business with them again.

Everything is way over priced and mostly junk. A tshirt I bought was 39 bucks. On every other site, it was 18-25 bucks. If you can get credit through another store, I would suggest doing so. Fingerhut is a RIP off and should be illegal the way they do things. Also, most of their items seems to be for "certain" class of people. Not a variety of brands. Mostly preppy country folk stuff. I'd give ZERO stars if possible!

I haven't used my credit with Fingerhut yet but I've had it a year so far. They have been really nice and trying to accommodate me and help me build my credit. I would recommend giving them a chance to help build up your credit.

This is by far the worst company I have ever dealt with. Don't waste your time nor money. Out of all my payments I was late one day on only one payment and all the rest were paid early and the payment I was a day late on was during the covid pandemic and due to that day late payment they said it had to start over from the beginning. I get it they have policies but in this situation I feel like it's a bit much. On top of that after I sent an email to Fingerhut stating my frustration they proceeded to call me 7 times in one day only to hang up when I answered the call. As far as I'm concerned this site is designed to hold you down.

I opened what they (Fingerhut) calls a fresh start account. Ok, no problem. I needed a few things, and wanted to rebuild my credit. The first round was good. Got a couple of things and paid off the account, started another one a couple months later. This was going well, until recently. They called to remind me of a payment. So I set up an automatic payment for 10/16/20, I let it go at that. 10/17/20, I get a notice that my credit changed. So I take a look, and to my shock, my score dropped over 50 points with all three credit bureaus. Because Fingerhut tried to take the payment on 10/16/20, said it was declined. How?!? The funds were there. So I had to call and make a payment on the 17th. I went ahead and paid the balance off on the 24th just to get rid of it. I'm going to close the account with them.

I opened a Fingerhut account after my divorce because my Credit was destroyed and they are an easy account to get approved for. I've made several purchases over the last 5 years and the products were good but overpriced. But I was ok with paying more because at least I had a start to improving my credit. Well now they are trying to destroy my Credit by bullying me into making purchases. I now have 16 accounts all in good standing and a very good credit score.

I ordered a perfume 2 months ago never received it. In a middle of pandemic I went out to email affidavit twice. They still haven't sent me my item which by the way I pay 40 a week every week. I wait on hold over 1 hour every time I call. Only to be told to send another affidavit. Charges me for an item I never received. I also been a good customer paying weekly for 2 years straight. Worse customer service ever. They gonna lose a good customer over a 100 perfume when I have ordered hundreds of dollars worth of stuff and paid. I will never order anything else. They can keep the perfume. I will order from somewhere else.

Their jewelry is a ripoff. You don't get the actual size that is stated on the picture when you order. It's very small and not good quality at all and not worth the money you have to pay for it. Also, they won't let you return it because of the reasons I stated not the actual size and bad quality gold.

Fingerhut Advantage WebBank Credit Account is a rip off. It should be titled Fingerhut Crooks Credit Account. Close to two years ago I applied and receive an approval. On September 30, 2020 I placed an order for some merchandise totaling $153.68 I was required to put down $30.00 I did. I was charged $32.97 + tax $10.74. It was shipped UPS with a delivery date October 13, 2020. Wow 2 weeks shipping and I paid for the shipping. Also when on their credit advantage plan your order will not qualify for free shipping or any discounted promo codes. I was given a code by Fingerhut that on my first order I could take $25.00 my first order but I was told that my order did not qualify. Crooks are what this WebBank which is Fingerhut. BEWARE!!!! You will be sorry!!!!

I called customer service to get information about my application because it told me I had to verify myself. The lady who I was speaking with ask me several questions and I answer and told me to send my bill to them. I ask why and she hung up on me. I called back and from the sound of it I got the same representative. I ask for a manager and set on hold for over a hour total and then was told my manager or supervisor is in a meeting with the client leave your number they will call back.

I got laid off, had nothing but the run around from FH each mo. to try and get them to pay through the safe line insurance, that I had paid into for years. Argue, spend hours on phone with someone with such a rich accent you can't understand them... After I got re-hired, I stopped safe line payments and tried to make my regular payments, but they wouldn't go through. The rep, who, again, was near impossible to understand, couldn't do anything to help me. No forwarding number, nothing. I even called my bank to verify they weren't declining the payment. Soon as they are paid off, if I don't claim bankruptcy first, they are fn history!!! Compare prices folks, at other sites...you'll see that FH charges 2, 3, and 4 times more...

I ordered a bracelet from Fingerhut - a 10-karat semi-solid gold bracelet. It arrived broken. When I called them to return it they said no problem but I would have to wait for a return label. I was perfectly inside of my return date but the first stable never came. After contacting them the second time they sent me a label but by the time they received it it was outside of the return date so of course they wouldn't credit me. They wouldn't fix it and they told me as of the 26th of the current month they were going to dispose of it. I told her how are you possibly going to dispose of something you're charging me for. So now I'm stuck paying for something that I don't even have. I give this company zero Stars. If I could their customer service is horrible and they play games when you try to return something to them. If you're looking to them to buy gold do not do it. This company is crap.

Before you chose to open a Fingerhut account, please read other reviews on this company. Once they have you locked in with many years on your credit report they start to ding you. They will tell you if you don't order something by such and such a date they will close your account. Even when you have worked hard not to buy unwanted stuff. Having a company close your account does not look good. They give you make-believe credit increase but if you don't use it they take it away and report it to the credit bureau as a decrease in your credit limit. I can go on all day but Please, if you know what is good for you, do not open a Fingerhut account. You will pay dearly if you do.

I used $1500 of my $1800 limit and paying more than minimum each month-never late. They offered me a new credit limit of $2400 IF I purchased something to that brought my balance to that amount. I didn't use the extra credit. A few months later, I get a notice my credit score dropped 45 points because it appears they just reduced my limit which was never there to begin with. I am going to call and complain but I've seen a few other reports like this and it seems that Fingerhut doesn't care. I'll be cancelling my account! They falsify information and will damage your credit. Stay away.

I opened a new account on August 13th with this company. Went to put a down payment on my item and it said it didn't go through. So I did it again and got the same error. Lo and behold they DOUBLE charged me and I had to call 12 freaking times that day explaining the situation and now 6 days later they still have not refunded my money and basically have called me a liar even though I sent a bank statement and my bank had me do a three way call today and they were beyond rude to my bank. Needless to say I closed my account on the 13th as well... ICE has already been notified and so has Homeland Security (my father works for them). Stay away from this crap company.

I sent back a radio that I ordered and due to COVID, I was not able to get a receipt. NOW they don't want to give me the refund because they did not receive the item back and I did not have a receipt due to not being able to get one during the quarantine. I now have to pay for something I don't even have any longer.

After receiving very bad products. I stopped buying. This results in threats to lower your credit. They lower your credit score by 10 points by closing your account even when paid on time. Simply if you don't buy their craps products "we will retaliate by lowering lowering your credit score."

Recommended by CreditKarma, I applied with the intent of increasing credit score. I’ve had an account with them for a few years now, paid it off in April. I’ve noticed most of what I’ve gotten from them has malfunctioned in some way, so just holding it open. Offered a “temporary credit increase” of $700, the catch if you don’t use it, you lose it. My credit score after paying off these accounts had risen over 70 pts. Well, since I didn’t use the $700, it showed up on my credit report as having less available credit, so therefore score dropped. I called to request that I receive no further “temporary” credit increases.

Fingerhut is proving themselves to be a dishonest company to me repeatedly. I signed up with them when I got my divorce many years ago. They kept increasing my credit line and when I do not purchase anything they reduce my credit limit then report to the credit agencies. That affects you negatively. Also, they are the only creditors I am aware of that keeps reporting you to the credit agencies during this COVID pandemic for being late. They also keep charging late fee upon late fee during this sad times.

I have credit with FingerHut. Every few months I get a letter from them stating that my credit score will be lowered if I do not make a purchase with them. I filed a complaint against the FTC. Nothing happened. So now I need Consumer Affairs help. I think what Fingerhut is going should be illegal.

I have been doing service with Fingerhut for well over a year. I have always paid my payments on time. Never failed being late. In fact I'm pay a week early and still yet I can't get a credit line increase. I know someone who was always late with payments and got a increase. You would think they would wanna value the loyal customers. I paid my 1st account off early which was fresh start account and they refuse to give me a credit line increase even when I had house fire and a death. I still made my payments and I went through a tornado but I made them my priority. So once I get them paid off I believe I won't do any more business with them. They dont care about their loyal customers. You would think they would give the ones that's never late on payments a credit increase but nope. They give it to the ones who's late and never pays on time.

My daughter loves the ps4. We get our games also. New, unused, no problems with any of the ps4. No problems with any of the games. Very good quality. I suggest someone like me unknowing of good systems to buy from Fingerhut. There is returns, warranty & never used either. My favorite place to shop.

I'm frustrated as you can imagine. I purchased a Chef's Mark Digital Slow Cooker in 02/2020 from Fingerhut. While using the cooker, The bottom fell out of the insert while lifting up the insert with the food in it. So fine, I have a warranty with Chef's Mark. I also have extended insurance with the Fingerhut affiliate, Assurance. I have been going around and around with Fingerhut, Chef's Mark and Assurance for 3 months. Each deciding that they are not the responsible party to fulfill the warranty and get me another slow cooker. This has taken hours combined trying to fix this. I don't know if I will purchase another item from Fingerhut unless I am desperate.

This company is a big fraud. The customer service department advises you one of thing yet once you make your payments per agreement, your credit line is never reinstated. It's a gimmick, Do not shop!!

I have had Fingerhut for about 2 years. Every so often, they give me a credit line increase. Then my credit score boosts up. YAY... NOTTTT!!! Because if you don't use the credit increase, you lose it. When you lose it, it affects your credit score negatively. I have a $1400 limit and when they increase it to $2400 I get that great boost but losing the $1000 limit, screws my credit. And this happens about every 3 months!!!! So if for instance, you get that $1000 extra and you only use $200, then in 3 months, you still keep the extra $200 increase but then lose the $800 which STILL affects your credit negatively. So, for 3 months, I can't and WON'T use Fingerhut because now they are forcing me to use their credit, then still lose credit.

A few months back, I created an account with Fingerhut, but didn't order anything. I moved since I created this account, and decided to order something today. My address needed updated and would not allow me to update this online, so I called the customer service line. Three customer service reps and an hour later and they still couldn't get it updated. This is serious incompetence and I refuse to do business with this company as a result.

This site was great to me when I had bad credit and needed something to give me a boost. I bought much needed pots and pans, however now that my credit has risen this company kind of takes advantage of you. Not only are their products 2 to 3 times more than retail, they will also give you credit increases... which is great. Except that they require you to spend more money in order to keep them. They reported the increase to the credit bureaus and now if I don't spend $600 by the end of the month they are lowering my credit limit back down, which will essentially hurt my credit. This kind of thing is not okay, and I feel like others should be warned before they use this to try to help build their credit.

Fraud alert. Before moving back NJ in 2015. I kept getting Bills from Fingerhut for a tablet. So after the 6th bill I finally call them. I tell them it wasn't me who ordered. They didn't wanna fix issue. Now it's on my credit report and they will never remove it. They said the person that ordered used my ssn. So coz of that they say I'm responsible to pay even though I didn't order anything and never received anything from them. They said I would have had to file a police report in VA where it happened. But by that time I was already in NJ.

Fingerhut is OK if you have terrible credit, but even then, there has to be better choices than buying from them. The products are 3 or 4 times what you would pay retail for and the goods are all bottom of the line products. I've ordered a couple of things from them and paid them off promptly. They do report your payment history to the credit bureaus.

Their products are cheap quality and they prey upon those who have less than perfect credit with garbage overpriced products. There are far too many other options to choose from than Fingerhut. Between the cheap products that fall apart or their interest they are a horrible company. STAY AWAY!!!

I placed an order for My pillow Mattress topper the second week in April 2020. I was told that the item is on backorder and I would have to wait until June 8 for the shipping date. Then on June 6, 2020 I just happen to check email to find out that I got an email from the company stating they are sorry but they have to reschedule my order, I got so upset, here it is after waiting a month for the mattress topper, to get an email two days before the delivery date to be told to wait another month which I felt that was poor customer service also bad business. So I immediately called and asked to cancel the order also cancel my account. I will not recommend this company to anyone not even my worst enemy... BAD BUSINESS.

I call Fingerhut to do the claim cause I was out of work cause of the virus so they told me on the phone I was ok for the month of May but they lied to me they didn’t sign me up plus my account is pass due for May cause of them lying to me they never set me up .. They are a Rip Off.

Fingerhut is HORRIBLE! I was lucky enough to paid off my balance, just before the pandemic. Now without a job for month. They have send me a letter trying to force me to buy something saying if I don't buy something they are going to reducing my credit limit by almost 3000, affecting my credit rating. This is EXTORTION!

Stay away from this company, they give you temporary increase in credit and demand you use it or they take it away before the allotted time you have and it lowers your credit scores!!! I hate this company!!!!

The chair came apart on me and I only weigh 140. One of the medal pieces broke right off sending me to the floor. Cheaply made and would never recommend the furniture to anyone. If I could include a picture I would.

We are in a pandemic. Millions of people have lost income. I've asked for leniency and patience from Fingerhut, as I've lost a good portion of my income. Out of 8 creditors, they are the only ones reporting late payments to the credit bureaus. Good job Fingerhut!

I have been with Fingerhut for several years now! I have had issues after issues with a lot of the merchandise purchased. From furniture, bedding, jewelry, clothing. I have even thrown away defective merchandise after purchasing! Their return policy is not realistic not to mention merchandise that I have purchased is cheaply made! So! No! I would not recommend this company at all. I just closed my account as of today! I will not continue to do business with a company that cares less about their customers And resolving issues!

I would have given a negative star if I could. I have sent emails since the 4th of May to report I have not received my order. I have not heard back from anyone. I sent another email no response. I logged into my account only to find that Fingerhut has been sending my orders to an address I have not lived at in almost 5 years, even though I have received orders where I am currently living last MONTH.

Problem: I ordered a $1200 tv. It was sent on a 1 star carrier and arrived late and broken from another carrier the 1 star carrier subcontracted. I asked for a replacement to be sent out immediately (while they arranged to receive this one back) since I had already waited 2 weeks for the broken tv. They refuse to do that because I am a new customer. They asked me to send the tv back in the same 1 star carrier, wait 10 days for processing, and another couple weeks for a new tv to ship by the same 1 star carrier if the claim is “approved”. That puts me at 2 months wait for a $1200 tv. They can’t even process a refund until they receive the tv back and “approve” the claim.

This is the worst company I’ve ever done business with. I ordered a pro-form treadmill from Fingerhut on 3/18/2020. The process was quick and my treadmill arrived 3/26/2020. I put the treadmill together and once I took the cover off of the display console screen I noticed it was broken. I quickly called fingerhut and a representative informed me that I would receive a new display console in 7 business days. I called back on 4/23/2020 to see why I haven’t received anything. Talked to representatives.

I have been a customer of this company for 5 years with a flawless payment record... Just recently I have run into financial issues due to COVID 19 and contacted Fingerhut about my payment options and how I can keep my account in good standing. I get a b.s. response that "at this time we cannot offer any solution". That I should continue to pay my monthly amount, even if it is late they would see to it that no late fee is charged or negative action is reported. Well... let me tell you, I have been charged late fees and like the condescending, lying, usury promoting bastards they are, they have jacked up my credit info. Unfreakinbelievable!! So much for customer loyalty and when I tried to seek out some type of help or resolve, I got complete outsourced a-holes who have no clue on helping or even knowing 'how' to help you. Their idea of remedy was for me to file a "dispute" with the credit bureau.

I ordered a lawn mower but received a bbq grill. So I called them and this woman tells me, "If you don't like it too bad," and hangs up. Then I call for corporate office number and they can't give it out. I take care of 2 veterans so I need the lawnmower as they have rattle snake on their farm.

I ordered a kitchen table and chairs. Cost around $500. Table was damaged upon delivery plus had a manufacture defect. In addition the set went on sale 2 weeks later for about $200 less. Fingerhut does NOT price match their own stuff. I can't return the table because the packaging was ruined. Items can only be returned in their original packaging. I'm now stuck with the damaged kitchen table set and paying full price for it. I'm NEVER ordering from them again. I will be closing my account with them as soon as the bill is paid off.

Recently I was emailed and sent mail regarding my credit account with Fingerhut. I’ve had this account a few years now, opened it to build my troubled credit. I’ve kept my account in good standing and paid in full for some time now. The emails and letter stated that since I haven’t charged anything recently, they gave me a deadline or are going to reduce my credit and ultimately will affect my credit score negatively. I was really put off that I had received this communication especially since we are experiencing a serious pandemic and not many people are currently working.

I recently made a payment to my Fingerhut card $35.00. I checked my account. There was a charge for $35. Payee was "1-999-999-9999 7075 FLYING CLOUD DR EDEN PRAIRIE MNUS". Not knowing who this was I contacted my bank. They recommended I cancel my debit card & file a fraud report. I first called the 2 debit payments I made. One went thru. The other was Fingerhut.... I called Fingerhut, get a CSR who didn't recognize the above address. And said, "Well I don't know what to tell you." I call the bank back file the fraud, cancel my debit card. Mind you I have to wait 7-10 business days for a new debit card....NOT HAPPY!!!

After my posting on several social media sites and turning the complaint into the office at Fingerhut I was called by the CEO's Assistant Director in which he apologized for the error in their actions and offered to ship the item to me free as the original transaction was supposed to allow but didn't. He offered his sincere apologies and said that it was truly their mistake and the would honor it. He was an incredibly nice Gentleman and was remarkable in taking care of my concern in a timely manner.

I feel that Fingerhut pulled a "bait-and-switch" on me with my credit report... Let me explain... I had a $1500 credit limit when Fingerhut offered me a $2100 temporary limit, if I were to buy a matching amount of product to make up the difference between 1500 and 2100 ($600)... I did not buy into the offer (although I did buy a few items) and when all was said and done, my limit was reduced down to $1850... Not a big deal, until my credit report came back and Fingerhut reported that my credit limit was reduced from $2100 (temporary!) to $1850, which then triggered a hit on the credit report. I called Fingerhut customer service to try to get them to fix the problem and got a runaround by their rep AND his supervisor...

In 2014, I let my grandmother order some stuff from Fingerhut which was 90 dollars worth of stuff which she had to pay 11.25 for eight months. But for one month my grandmother forgot to send in payment which she paid it and I saw it on my credit so my grandmother paid it. It was in 2014, here it is 2020 and I email them to see could they removed a paid collection off my credit. I get a email saying We cannot remove our tradeline from your credit report. We are required to report accurately.

Missing a payment, blacklisted me and canceled my purchasing allowance even after getting back on track. Their safe life affiliate can't even honor my unemployment application. I paid my dues since 2013.

This disgusting company claims to help build your credit, but they will rob you if you want to return something, and they're NOT SORRY! I ordered a 3 piece bath mat set and some dishes. I kept the dishes, but the bath mats were not the correct color, the toilet seat cover did not fit (despite my measuring before ordering), and the quality was awful. It was literally falling apart in the box. I returned them and only received a third of the cost back "because I didn't like it". Something ordered online, sight unseen, shows up and is a piece of garbage, and I still have to pay for it?! Disgusting. I immediately closed my account.

At first I thought Fingerhut would be a good thing to help build my credit but after having the account roughly a year and making my payments they gave me a temporary credit line increase at around Christmas that I didn't ask for or want. They said the only way to keep it would be to Max out the credit line. I didn't use it so they ended up removing it and now my credit score is suffering from it. I called their customer support and got nowhere with them. They don't care about their customers. My advice if you are looking at Fingerhut don't. Run the other way. You will be glad you did. They suck as a company. I will be paying them off and closing my account as soon as possible...

I am a Fingerhut customer for which I have been for some time but very unhappy for paying for certain products that are completely overpriced when ordering. Also When ordering I continue to have the same problems with Fingerhut, they sub-contract two or more carriers which ends up losing the product or delaying the product from coming to a reasonable amount of shipping time. When I do communicate to a Fingerhut specialist when they refuse to help you, they will not let you speak to a supervisor they are rude and are unhelpful for which they ignore your concerns. This is so unacceptable. Who holds Fingerhut accountable for their actions when they are completely wrong?

My son returned a Samsung phone that was never opened. I can attest to that. I went to the post office with him to return it. Fingerhut says the phone was defective and they refuse to credit it. If it was defective that is on their side because it was never opened. We have bought a lot from them. This is the first time we tried to return something. It was returned because my son's other phone started working again and didn’t need that one. I will never buy another thing from them.

I had an account many years so with Fingerhut. I just decide to reapply for credit and was told that verification was required. I called the number, verified my ss#, date of birth and address. Then I was told in order to move forward I had to send a copy of my driver's license, a utility bill and a copy of my SS card? Are you kidding? My SS card? Who does that? Even major creditors do not call for a copy of that. When I called about this I was told if I didn't send it my application would expire. So I can't get credit with Fingerhut unless I send them my SS card. Seems to me that Fingerhut's trying to steal people's identities. Stay away. Any company who does business like this should not be in business.

Buyer beware!! Ordered a laptop on March 2nd. Paid $25 in shipping and as of March 14th, still no laptop. Customer service line is a joke! They cannot even track the order. I was told that a “tracking specialist” would update the tracking but to allow 24-48 hours for this to happen. What a joke! I should’ve never bought from this place! Fool me once shame on you.. They will not get a chance to fool me twice. Never going back!

I initially purchased a vacuum cost $315 on Fingerhut. I instantly set my account up on automatic payments and kept paying the bill, when finally I realized it has been a year and I’m still paying $30 a month on a vacuum that only cost 300? I reached out to the customer service to inquire further about my invoices, since there was no statements available on my accounts page. (Strange, also not shared via email either.) When the sassy customer service representative kindly informed me that every month there is a interest fee, and finance protection fee added to my account... still even with the fees I couldn’t understand how I had already paid $250 but I had an outstanding balance of $250.

So I purchased an item from Fingerhut about a year ago. Turns out a year later I’m still paying on that same item. My balance has went nowhere. They overprice their items one and still charge you a fee. They enrolled me in auto pay but for some reason the system keep taking me off of auto pay and not informing me so what do you know? I miss my payment date and they charge me a late fee of 39.99. I’m sick of them. I will never use the service again and inform anyone I know not to. Like auto pay is something you set and forget. I have paid over $400 on my item and they are still telling me I have a balance of $462 when my item was only $528. It’s crazy the hidden fees they have.

I purchased a George Foreman and they have not credit my account. They have not adjusted my Bill and go to turn around and charge me a $39.00 twice late fee. Be aware. They do not tell you if you miss your payment date. They are going to charge you $39.00 even if your monthly payment is $15.00. They are scamming people.

I read the users manual, as recommended, and then set up the DVD, I was able to remember most of the functions as I used the device; it is very user friendly. The picture is crystal clear and the sound is the best I have ever heard coming from such a small machine. I would recommend this portable DVD to all who want more from a device.

I ordered a Bluetooth tower speaker w/FM Radio but the remote, nor the FM worked. I paid $116 for it and paid $62 to return it. Now they are telling me they will not reimburse the shipping charges. So then, my only options were to either keep the defective item, or return it and eat 62 bucks. This is a $62 lesson learned. Stay the hell away from Fingerhut!

I ordered my son a pair of gold rope earrings for Christmas. I never opened the box, just wrapped it and gave it to him but to my surprise when he opened them they were broke. We returned the earrings. It took almost 3 weeks for them to get them. Once they received them they claimed they only received 1 earring which we know is untrue. They now refuse to send a new pair or refund me the $199.99 I paid for them. Spoke with a supervisor. They were rude and unhelpful. So now I am stuck paying for something I do not have. After I pay off my account I will not use them ever again.

I was approved last yr. Bought an item and when received it had been opened and retaped twice. I shipped it back with no problem. I ordered again after moving. The item I ordered was bigger than I thought it was. I shipped it back and now the keep reporting late payments to the credit bureaus and my score has dropped over 80 points because of them. I have filed a dispute with Experian.

To say I was stunned would be an understatement! After a long period of procrastinating & a huge increase in my available credit, I blundered into ordering some extremely reduced clearance sale items from the online catalog. I placed the orders, got the free shipping only to discover my credit account had been charged exorbitant amounts for the sale items that weren't even posted!!! I spoke with a supervisor, Ren, who told me exactly what the previous person, Tess, had said. I had the impression they had memorized what they were to say. Of course they were very apologetic about my confusion & commenced to tell me they couldn't honor the advertised price even though they had been posted online at those prices. I've never heard this much BS in my life! I was told that my items were on sale now but not when I ordered them and there was no mention of giving me the sale price now. Just an offer to give me a discount on a future order.

Don't I repeat don't do business with Fingerhut. I paid everything off on January 9th 2020 but they said won't be updated till the 22nd of January. I will never again have anything to do with this company. How can they be so slow.

I purchased an item. Got a date for it to receive it and when I went back to check it 5 days later the item was not even shipped yet. They told me I was getting it in another week (it was supposed to be a birthday gift). Called the company and said that what we get are estimated dates so I canceled the item. And they told me item was going to be shipped anyways because it was too late to cancel and if I didn't want the item to send it back. Really. I ended up paying a total of $35 dollars just on shipping. The lady who took care of me was rude and couldn't really speak English. I was on hold for 15 minutes before I got to speak to a supervisor. Overall Fingerhut sucks. Don't recommend it.

Every code, every time I've used one or tried to use one has been denied. I email customer service and they say they need the code. After the 3 time of this I started refusing to give the codes and told them to stop playing games. They applied one code. This last time I got the code FROM them, they pulled the usual and ended up denying me the free shipping. No matter who you are or where you're at in life, don't ever, ever use these people. They're upfront about overpricing and high interest. It's the scams and frauds that I cannot stand. They're fleecing people out of money and lying AS A POLICY. I wish someone who had some power would indict everyone who works there.

I purchase the Kitchenaid countertop oven, paid 529$, the correct price everywhere 265.00$ unethical margin. Do not buy anything from this organization. The customer service have no idea what is doing, lying and making false statements. I do not understand how is still in business!!!

My husband and I decided country Fingerhut. He received a catalog that stated he had a credit of 180 dollars with free shipping on the first order so we ordered a couple things. Never got the free shipping was told after they withdrew on two separate occasions over drafted my account for 105 dollars that the shipping would go back to my account in 24 to 48 hours. Never happened called customer service again they then said it would be 3 to 5 business days. They returned the money then took it back out again! Called them again and was told that I wasn't getting it. This company is a scam. You are better off with Amazon or Wal-Mart.com. They treat you better and don't give you the run around. I will not be using finger hut again.

I called December 18, 2019 due to my automated payment being taken out twice. They said if I refund can take 3 to 5 days if by credit 10 to 14 if By checking account. I emailed December 31 and a specialist emailed me back stating the same thing 3 to 5 days or 12 to 14 days. I called back tonight because I have not received anything and now they tell me 30 days. They’re so quick to take it out but putting it back in is ridiculous. Don’t apply for credit here.

They have exorbitant shipping costs, their prices are overinflated, and their customer service department is clueless and disorganized. I pay all of my bills electronically so I rarely view statements. After noticing my balance wasn’t decreasing as much as it should’ve been, I viewed my statement and discovered that they had assessed late charges to my on-time payments 3 months in a row!! They credited it back to my account but what if I hadn’t checked? This company preys on those who are experiencing credit issues. They are NOT part of the solution. There are several other credit cards out there that help you build credit and they are much more reputable. I canceled this card. DO NOT APPLY FOR A FINGERHUT LINE OF CREDIT!!!

I purchased in September a 7 piece storage which was 79.95 and came with 2 FREE storage boxes. Let's just say with shipping and handling it came out to $110. Mind you my payment was deferred until Jan. I get a bill for $159. When I called the lady said they charged me a separate shipping and handling for the free boxes and interest was according from Sept. 2019 until Jan. 2020. Guess where the Fingerhut credit card is... in the shredder. BEWARE!!!! If I could rate it a ZERO I would. PSL.

After being hospitalized for over a month, I call them to explain but was told they couldn't do anything to remove late payment reporting. I pay off half my balance and it took them 2 months to update the information to the bureaus and in the process of updating they changed the credit line amount to half of what it was original so still keeping my utilization at 100% instead of the 30% it should have been. I pay off the other half and it reflected on Experian correct balance 0.00 but kept the false account limit a month ago, but not the others. Now I get an alert that my score dropped 100pts due to them updating today with wrong information, they show a balance, an extra month's late payment, and still not the correct amount the line was for. They told me to file a dispute which further restricts you from living for an additional 30 days and definitely hinders any type of financing.

Fingerhut took 2 payments out of my bank account. I called and was told it would take 3 days, 5 days, then finally 30 days. They can take it out of your account quick but won’t give it back. Watch out!

Made a payment in November 1 then they tell me I have a late payment for November because I never made it. Call them. Very rude. Will not even take the time to help me resolve it. Charge me a $28 late fee. Will never buy from these people again. They are crooks. Beware.

I was in a bind for money this Christmas. My fiance asked me, "Why don't you try Fingerhut?" I checked them out, applied and got approved instantly. GREAT, Christmas is saved!!! WRONG!!! I went through the online catalog. I ordered things that specifically said "Order by 12:00 p.m. on Dec. 20th and get Guaranteed delivery by Christmas." I placed my order and thought I was set. I kept waiting to get emailed tracking information and never got it. I logged on Dec. 23rd and checked the tracking and it said "Shipping date pending." I thought WTH??? I called and asked, "What's going on with my order?" After a 20+ minute and being told over and over "Upon reviewing your order, it shows your estimated delivery is Jan 1st." That is not Christmas.

Lost package!! I was told that I would get my package by Xmas and called everyday when I noticed in the shipping updates that my package wasn’t moving. I was reassured everything was ok and it would be arriving on the 24 ... I called UPS today who then says that they never received my package from the shipper, when I called back they said they could not overnight replacement items and they have to wait 5 more days to process reshipment. Even though the lady said she’s sure the package is lost there is nothing she can do!! This was my first order through them and it was a gift for Xmas!!! All she offered was to waive the 20$ shipping charge when they resend the items whenever that will be!!! Completely ruined my Xmas!!!! I’m 7 months pregnant full time worker and mom of 6. I didn’t want to go out to shop!! This is horrible customer service!!

Placed an order. Was told order would be here before 12/24/19. I called on 12/19 to verify that because I found 2 of the 3 items I ordered. I was told that my order was being shipped on the 20th. So I didn’t cancel the order. Well here it is the 23rd and was just told that my order will not be here until the 31st! The 2 items are no longer in the store! I am so disappointed and disgusted.

Placed an order on 12/17/2019 for 5 items for my granddaughters for Christmas. It came to a little over $200 with taxes and shipping. I made a $30 payment and $31.02 which was for the overage. They sent the $30 payment through my bank which cleared. When I checked today on their automated system it told me it was canceled. When I spoke to the service rep she never mentioned it was canceled. The second rep I talked to I told him that it had been canceled. He said the $31.02 had been rejected. Didn't know why I had just made a cash deposite the day before.

They advertised them as real gold.. they are gold FILLED. The back broke off. I am angry at myself for agreeing to pay 200 dollars for them. The process of returning them is lengthy, time consuming and... it was long enough just waiting on hold for customer service. They have ADDED 23 dollars to the original price to add insult to injury! I am going to just pay them off and NEVER look back to Fingerhut. TERRIBLE EXPERIENCE!!!!

The prices can be quite higher than other places, so I have been very careful with my purchases because sometimes I just don't have the money to shell out. If it is way too high (as many products are), I will just save my money and wait for a sale. The biggest problem I have are the extremely high shipping rates. And I don't appreciate that those rates are added to my monthly bill which means higher payments. I will not be buying anything more. It just doesn't add up. I also get really tired of the constant emails about my available credit and the temporary increases because apparently I am not in enough debt to them. I get catalogs in the mail where they threaten to stop sending them if I don't purchase something. Hey, drop me whenever you are ready, I am cool with it. Once I pay off my last item, I am done.

I called and placed and order..I decided to cancel in 30 minutes of ordering..cancelling the order was alright but they will not refund my 30 initial payment. They let on that they can't find it on their computer but it sure came right out of my bank.

I will not order from this company again! I have not received my order. Payment was not suppose to be taken out until March. They took payment. C.S is awful. I had a balance of 0.00. I am so done with Fingerhut. The first thing I order was amazing. Thought I would try them for Christmas. Never again. Why should I pay for something I did not get. I have called C.S 4 times. They are a waste of time. I am returning all item. Will not use them again. I have never in my life seen a company ran this way. I have contacted bank and credit to have this taken care of. DONT BELIEVE THIS COMPANY. THEY ARE FRUAD!

All I can say is if you really want to pay a high price for low quality items, go for it. I only purchased a couple of things and it is just not worth it. Very expensive mistake and will never recommend them to anyone.

The brand itself is good BUT the Customer Service is the worst, I contacted them with and issue I was having and the agent told me she only understands a little ENGLISH, every time I call I get frustrated as they don’t understand English, how can a company big as Fingerhut hire people overseas who have a language barrier. They simply don’t understand a line of English. Very frustrating. You call for help and you get off the phone beyond frustrated. BIG improvement is needed in Customer Service.

Ordered many children's Christmas gifts from them. One of the packages was lost and I never received it. They said they would replace the merchandise at no cost. Then they shipped replacement toys and charged me a second time for all items and shipping! Over a $100. loss for me. Plus over $100. charge for original lost order. Total I am out over $200. I have a credit account with them and they put this replacement cost on my account without permission and committed an unlawful act. So far customer service only gives me the run around and no answers. What a mess! Beware! Just don't do business with them...

DO NOT I REPEAT DO NOT USE FINGERHUT!!! Their customer service is the worst in the industry!!! Bar none! I got involved with them just to help build my credit. When I went to order Xmas presents they refused to ship to another address and then refused to allow me to have items express shipped to me so I had time to get them out before Christmas. I was on hold for management for over an hour and they still refused to help me. I fully believe they are trained to give you the runaround and never give a direct answer.

The products on Fingerhut are 2 to 3 times the normal retail price, plus you pay shipping where other retailers don't charge for shipping. Fingerhut is a huge rip off and they take advantage of poor people and people who have bad to no credit. This place should not be in business.

I placed an order yesterday, Cyber Monday. I then woke up to an email stating that they personally had a glitch in their system due to too much traffic and to place it again. I went to do so, however the sale was clearly over seeing how it is Tuesday. I called customer service 2xs to just be told they'd comp me shipping, which was about $30. I placed an order for over $600 that they couldn't process due to their website lagging. They refused to allow me to speak with anyone else or management. One of them then told me that was all and have a nice day, while cutting me off. I wasn't unpleasant or snarky. I put it plain and simple...but this company refuses to take responsibility for their crappy website and not hold up their sales and deals. I will absolutely never spend a penny here again.

I ordered a nearly 300.00 Necklace and cross. I was disappointed when it arrived because it was so thin but excited about its look. I wore it three times when the chain broke. I sent it back for a refund and they denied my request saying I waited too long to send it back. I was not aware of this policy. I told them I have been a customer for many years and never returned anything. Now, I have monthly payments I must continue to make and I still don't have the broken chain they said they would mail back to me.

This is the worst Customer Service that I have ever experience in my entire life! They tells you lies so they would not deal with their problems and makes unbroken promises to you. I ordered five items that came up to a total of 287.00 and only four of the packages arrived. I called their Customer Service line and told them that I received only four packages, they apologize to me about a thousand times and said, "Sorry, but these things does happen, do you want us to give you credit on your account or have the package sent back out?" I decided to have them resend back the package out to me in which I finally received. When I went online to check my account I saw that the outstanding balance was now 366.00, I was like what is going on here???

I am very unsatisfied with fingerhut. I made an order for over 1000 dollars. I ask the rep about the 30% off that was supposed to be applied to the order, and he cancels my order. Then tells me that I have to call back in 24 hours but the 30 % off promotion ends today. They are a whole scam.

Horrible quality furniture. The last piece I purchased I ended up throwing out. I gave them another try and immediately regretted it. Overpriced and poor quality. Lesson learned. Save your money and shop elsewhere.

I have a piece of furniture that is only made through Fingerhut. I lost the hardware so I called them to see if I could get or purchase more hardware. Because it has been over 60 days I cannot get new hardware and have no other way of purchasing the hardware for this buffet. So I have a $250 buffet I can't use all because they won't just sell me the hardware.

If I could give 0 stars I would. STAY AWAY from this company. If you don't have the money to purchase something then you shouldn't be ordering it. Fingerhut generally charges 25-40% higher prices then other retailers and then add the crazy interest you will pay if you decide to finance the item. The straw that broke the camels back is that you cannot use 2 Promo codes when ordering. I had a coupon for $200 off an item over $500 which would lower the item I was going to purchase to the amount Target or Amazon would charge. I thought that would be ok then but to find out I couldn't use a Free Shipping Code. CRAZY. I closed my account and refuse to EVER purchase anything from this rip-off company ever again. There is a reason why they have 1 star. Should be 0 stars IMO,

I ordered a ring. Waited for delivery. Open the box it's not the ring. I ordered packing slip is correct, but wrong ring. I returned it and did receive the correct ring. A few weeks later stone falls out. Ring is going back for exchange. I waited for shipping label that was coming by mail up to 10 days now. Why did they not tell me that I could print that label right from the Fingerhut website? ** customer service!!!

Told Fingerhut months ago they only sent me ONE air conditioner. They are still charging me for two, despite each weighing 52 lbs & obviously not in the same 52 lb box shipped via UPS. They pretend they cannot speak English. Lied to me regarding protocol to dispute the charge, giving me a big run around instead of saying I could just fill out their company form online. They pretended they never got it for awhile, then acknowledged it, are still using the same ONE tracking number to label TWO air conditioners, because they’re too lazy to even make believe they sent me both items - they get poor people over a barrel & use the thread of ruined credit. Cool. I have no problem filing a law suit & socking it to these fraudsters in court over this obvious scam.

I started a Fingerhut account to help build credit. As a consumer of said company, I always paid on time (early) and have paid off early. Today is the 18th of the month, my bill is due on the 20th - usually when you have a problem with a pay date all you have to do is call the company and they make it easy to work with you. I get paid on the 22nd and their FOREIGN employees did nothing to help me, all they did was read off their "Scripts". The lack of caring about the customer has brought a realization to me that Fingerhut is a shoddy company and they hire low grade employees. The "supervisor" said they would report to the credit bureaus that I was 2 days late and still charge me a late fee. Really Fingerhut? This is how poorly you treat good customers? I will make sure to pay off the bill in full and REFUSE to use you again. You really need to learn how to treat your bread and butter.

I bought this item 2/3 months ago. Because I had to immediately relocate and it was placed in storage without opening. However at a much later date, I was excited to open and assemble the table. As I checked for all items, the instructions and the “E” package was missing. Immediately I contacted Fingerhut customer service. Sadly, I was instructed to contact the manufacturer for the part and they would email me the instructions. Today, 11/15/19 I received the email without the attached instructions that was stated within the email body. My kids still does not have a table to eat on. I’m very disappointed and helpless. I am dissatisfied and does not trust the service of this company.

Will not close your account when ask due to not being able to pay and then run up ridiculous charges until the item you bought is like 4 times the actual price. Not to mention it's already overly priced, then they sue you for the crazy amount. Anyone looking to buy on credit do not use Fingerhut or web bank. They are thieves and will make sure you pay double or more for whatever you buy. If you get a fingerhut magazine in the mail they are good for litter boxes and fire starters but that's about it!

I’ve been trying to get a replacement part for over a month!! Calling into customer service is a nightmare. From the stupid Canadian representatives that can’t get anything done when you need them to. This is the worst experience I have ever had with a company!! They keep giving me the runaround about a part that they can’t replace. I have no confidence when they keep telling me they are putting in a request to sent out a replacement part. They have said this 4 times now!! And to wait a few more days they just lost my business!! They can’t track replacement parts or give me the number to their parts department!!!

Overpriced, awful customer service. Do not do business was with them. They suck. They send the wrong item, and won't let you return it. No one speaks English as their first language and they just keep reading from a script and telling you there is nothing they can do. Their prices are 40 percent higher than anywhere else on the planet and they prey on people with low credit and rip them off. Evil company.

Annoying Credit card company. I receive negative feedback threatening to decrease my credit line due to inactivity taking away my choice if I want to purchase something or you do not have anything that I want to purchase at the time. Maybe upgrade the quality of the things you are selling and I may be interested. When you receive these type of threats how enthusiastic are you about purchasing something.

They lost a return I sent them after they shipped the wrong item. All they give is a run around. 30 days after the order and 16 day after they received it and not refund. Always a 3day investigation that never happen. Fraud is what it is called.

I get a email telling me I have a 799.00 credit with them that I haven’t used in a while so I go online to use it. Go to order them. They tell me I have a 250.00 credit and I cannot use the promo code to save 15%! I call and talk to customer service and they do nothing and tell me some promo codes cannot be used with some cards. Really! They lie to get you in the company to buy and then when you do they want a large downpayment. I told them to keep their card. I don’t deal with a company that tries to lie to their customers!

I got a camera from Fingerhut. It says the policy is it must be returned within 60 days. I sent it back the very next day. Now they are trying to charge me $79 for returning it. It keep telling them that I followed their policy. I sent it back with everything it had, in the same package, even put the plastic film back on the lens! I'm not paying them a red cent for any of this. Every time I get something in the mail I send it back with a note telling them I did everything to send it back. I don't answer their phone calls. The place is a rip off! Don't buy from Fingerhut!

In May, I ordered a "bed" from this company. What arrived was a headboard and footboard - no frame. For $382.00. I tried a standard frame, but there was no where to attach the footboard. I called the company to tell them I was returning it and wanted a credit. NOT AN EXCHANGE. A few weeks later, I received an email saying that my return has been received and my account had been credited.

I made a payment online and it said it was the monthly amount. Looked at my bank statement and they had taken the over 300.00 out for a payment. Called. They said they would refund it but couldn't do anything to help me if my account was overdrawn. Now I'm waiting to see what happens but because I did the payment online it's my fault that they took out more than I authorized.

I ordered merchandise through Fingerhut. I realised I couldn't use it. I returned it having to pay the return shipping fee. 1 month later they turned me over to collections for the shipping to me. First the bill was 3 dollars. A week later went to 10.99. Then went to 11.99 a week after that and then they sent to collection agency. I will never order from this company again. It cost me a total of 24.00 for them to have the product back.

I ordered a Minolta 35x Zoom Digital Camera Bundle. I misunderstood the return policy. From what I read I had 60 days to return a product. According to Fingerhut I had 30 days. I liked the Camera I just wanted a more popular model like a Cannon, so I can easily obtain additional add-ons because the Cannon is more popular. So I did return the Camera and customer care told me they had to return it to me, it's not accepted back. OK, so the representative and I verified the return address which is the address that the Camera was originally sent to.

Hi my husband has has a account with them for over 2 years. Always paid on time and then a month ago I made the payment on the web site and it was fine I thought then my husband and I were stunned when he got a negative on his credit report from them. They said we didnt make the all the payment and I said yes I did then I noticed after I made the payment they added 4$ three days later. That was bs on their behalf and I told her I wanted to speak to a supervisor. She put me on hold and 15 min later got back and said they would have to call me back but nothing. I have called. I have sent 7 emails and I'm still waiting.

I just got off the phone with FINGERHUT CUSTOMER SERVICE. I ordered a food processor on July 4th. Used it 1 time. Went to go use it again 3 days ago and it would not work. I called and talked to someone and they told to me to send it back ASAP and that I can print a return label on the website and so I went on there. Could not find it and talked to someone today and she said I WAS PAST MY 60 DAYS. So now I’m stuck with a food processor that I used one time that I am still paying on that no longer works. THANK YOU SO MUCH FOR THE AWESOME CUSTOMER SERVICE FINGERHUT!!!!