B&H Photo Reviews

I have been shopping at B&H for a few years now. Their website is very well organized and provides all the information I need, whether it's technical specifications or reviews. Finding what I'm looking for is always very easy. Furthermore, if I end up ordering a wrong item, returning that item is not complicated at all. When it comes to photography and electronics, B&H is my favorite go-to place.sssssssss

I don't think I will ever be doing business with this company again in the future after this latest complete shipping hell experience. This company after waiting since June for a lens to come in stock charged my card out of the blue 1 day after sending me an email telling me they had no new updates for me. After calling them about the charge they told me the lens was already shipped so even though I was clearly frustrated I decided not to cancel the order and get it from them instead of the local shop I had found one at. Today I find out they shipped the lens back to themselves and then immediately shipped it off to another customer... Guess what!? Now there are no more lenses in stock! Go FIGURE! $900 poorer and a company who thinks this is just fine customer service... Stay away. They are trash.

Bought a Macbook Pro online and they sent me the wrong machine with half the RAM. No big deal...mistakes happen. Called customer service to resolve this issue, paid for another computer only to have them send me the wrong computer AGAIN. Called again and they tried to get me to purchase another computer. Not to mention, they tried to upsell me with a more expensive model and offered to knock off $40 for my “hardship.” Waste of time and money. Sent both the computers back for a full refund and will no longer be purchasing from this company.

Ordered product on 7/15/19, special order, not in stock which I knew. Website product would be available to ship in 7-14 business days. 14 business days has expired, no product availability yet so I called customer service and was informed it's backordered through the manufacturer. I called manufacturer and said they have no idea why I was told that, they have plenty in stock. Received an email today from B&H customer service stating product is still backordered. Lies! Worst customer service I've ever experienced! False information provided to customer to cover some shady business practice they have with the manufacturer. I would have been ok if they told me the truth. Will never use B&H again!

Ordered a used camera and lens from B&H for the amount of approx. $2,850. About 30 minutes after placing the order, I received an email that the order was cancelled. No explanation, no anything. After checking the next morning, the item that I ordered was not available anymore. I can only assume, that the website of B&H showed items that actually weren't available to begin with. My conclusion: Never order at B&H as you never know if they actually will be able to deliver. Very bad service.

The website says they are open till 6PM on Sunday, and I tried to call several times between 5 and 5:30 with only a busy signal. I bought a USB Bluetooth stereo tuner, wired it to the speakers, plugged in the USB drive and it played for 10 minutes. Turned it off and came back the next day, turned it on, and got the welcome please wait screen, which NEVER WENT OFF! The unit is defective, so I emailed PYLE and they said to deal with the retailer, which I cannot do because they do not answer the phone, or they left early, or they don't have a switchboard that can handle more than 1 call at a time. I will keep trying, but as of now I will never recommend them and write scathing reviews wherever possible, one per day. This is day one.

I purchased a replacement lamp for my Epson projector. The lamp should burn for 4000 hours. I got 150 hours out of it. B&H won't do anything since more than 30 days has elapsed. I obviously was sold a defective product or one that wasn't brand new and had hours on it. B&H offered to contact the manufacturer for me and follow-up with a return email or call, but never did. Once I spend 45 minutes on the phone with Epson, they offered me 10 percent off a new bulb. They cost approximately $150. Not helpful either. I won't be purchasing another Epson product or anything at all from B&H. There is no integrity in their products.

Brand new defective product from B&H - MacBook 13" touch bar 2018. It was my first order with B&H and received a brand new MacBook Pro touch bar from B&H delivered on 06/21/19. The packaging was in mint condition but the item was found defective as I was not able to set up my MacBook so I had to call B&H customer service and surprisingly was asked to contact Apple Care and when I contacted Apple on the same trying to help me set up with two different technicians failed and advised me to return the product which was concluded as defective.

I attempted to post a sincere and lengthy evaluation regarding the Matthews Baby Mini Preemie Steel Stand; even complimenting both companies, but offering consumers a warning about the condition of four stands I ordered and had to return. My issue is that B&H refuses to post my honest and accurate review. I have the mini slider, and just ordered a second one last evening--will receive it today, and have three C-Stands. All are fabulous. But, the new Mini Preemie is to be avoided.

On May 5th, 2019 my banking info was used without my knowledge. On May 6th, 2019 I contacted my bank to notify them of the unauthorized fraudulent charge. Because the transaction was still pending my bank advised me that the transaction could not be stopped unless the merchant (B&H Photo) cancels the transaction. I called B&H Photo immediately to inform them that someone placed an order from there company using stolen banking info. The representative transferred me to someone in their so called fraud department. That rep advised me that the order had been shipped and that the company was going to contact FedEx to stop the delivery. She then told me that she would send me a form stating it was fraud and that it would take about three days for me receive a refund. I still contacted my bank to put in a fraud claim.

First visit to this store today. Went to purchase a backpack. Asked if a particular backpack was in stock and if I could take a look at such. The salesperson wrote up a sales ticket, asked me for my phone number (I declined), and sent me to the cashier to pay for it. I explained to the cashier that I just wanted to see the product. The cashier had to call a manager to cancel the order. Then the manager stood across from me at the counter while I took a look at the backpack. I was not allowed to walk away from the counter with it because she said that she had to return it to the stockroom if I didn't want it. This company aggressively pressures people into buying things. I will never purchase anything here. Ever. P.S. Why are uniformed NYPD officers performing security for this company?

I bought a phone which ended up not working properly, after calling customer service they told me to come in to the tech dept in their store so they can check it out. I had to travel all the way to the city to their store, 2 technicians checked out the phone and said that they can't fix it and I should return it for a refund. I returned the phone to them and didn't hear back from them. I had to call them daily and email them consistently for updates.

I have been to New York on April 2019. As I stayed to a friend’s house, I order from B&H via internet some equipment and then I visited the store (the last day of my staying to USA), in order to see some other items and decided there, which ones to buy. The total amount of my shopping was 550 USD. One thing that I wanted to buy from the store, was a tripod for my DSLR. So I went to this department and I met a Chinese man (I suppose), middle age. I saw him two tripods printed from their site, the first one costs 24.95 USD and the other one 34.95 USD. Both were (and are until now) in stock. I explained him that I wanted the taller and lighter tripod they had, in order to saw me and other tripods.

NEVER buy with B&H photo and video. I ordered a product from them and after ordering received continual delays in shipment for TWO months! When they finally "sent" it, the product NEVER arrived! After peaceably trying to discuss with the company my situation, they REFUSED to refund me! I feel STOLEN from and not appreciated as a customer. Overall, POOR customer service and TERRIBLE company management. Do not go through them, or risk having your money disappear before your eyes and B&H just shrug their shoulders.

I purchased a kit, they sent me defective gear, I called in for a replacement. I have a gig due in 9 days... they were talking 2-3 weeks until I could get my replacement. I talked to a manager who was even more unhelpful, understanding or even listening for that matter. I wrote into their customer service who blew me off and basically made it sound like it was my fault they sent me defective gear. The overall feeling of the whole experience was disgusting. I ended up going through the manufacture for a warranty exchange when the device is brand new, I literally took it out of the box the day before I contacted customer service. In the future I'll spend a few more dollars and take my business to someone who takes care of their customers properly.

B&H refunded my purchase of an LG Oled after I bought it and discovered it $400 less at my local Best Buy 1 day later. My last 2 laptops I bought from B&H had to be sent in for repairs within 3 months of purchase so I can only imagine the problems a TV purchase from Brooklyn would result in. I contacted their shipper from NY all the way to Denver trying to get a stop ship. B&H REFUSED to stop ship. I finally stopped it in Denver.

B&H Photo’s customer service is simply awful. I have purchased a ton of camera gear from B&H over the years. Never had an issue with the products or had a need to return an item, until now. Recently returned a product and B&H credited back the money to the wrong card. B&H admitted their mistake, saying they didn’t follow my request for store credit. Now the money is lost forever. B&H’s mistake has cost me a lot of money – and they simply refuse to own up to their mistake and do the right thing. I used to be a huge fan of B&H (as evidenced by all the camera gear I have purchased from them) – now their complete lack of customer service (when they are at fault) has turned me off for good.

Purchased Wacom graphics tablet and Epson scanner. Online, Expedited order. No delivery on expected arrival day. Called FedEx to track. Turns out B&H had my address wrong in their system. Called B&H multiple times. Couldn't get them to do anything to retrieve my shipment. Their only response was that it was my fault because I should have checked the order confirmation. True, but I have ordered from them multiple times before, and had no problems. Now I am out $595. Never ordering again from B&H. They are arrogant, and don't care about their customers.

Used Sony RX10 camera was in excellent condition. I took a chance on a used camera from B&H Photo and it worked out. The camera I bought was rated as condition 9, described as: "Shows signs of use, but very clean." Any signs of use are very hard to find and the camera works well. All parts shown as included in the manual were there. As for delivery, that worked too. I ordered on a Thurs. about one hour before B&H closed for a week & a half for Passover but they got the shipment out that day and it arrived in 5 days. I also bought several accessories (filters, spare battery, charger, etc.) and these arrived when promised and are all correct.

I accidentally gave an incorrect address to B&H. The package was delivered by FedEx to that incorrect address. FedEx said I needed to call B&H. B&H could then call FedEx and tag the delivery for re-delivery to my correct address. Sounds simple, right? One phone call, and FedEx was actually expecting it. But, no. Nope. B&H flat out refused to make the call. Instead, they opted to argue with me about it for approximately 20 minutes. 20 minutes of arguing that they wouldn’t make a three minute phone call. These people are not just wrong, they are jerks about it too. I will never shop B&H again.

I ordered a computer Chassis from this vendor, and it arrived broken. Bottom panel was all bent, the thing wouldn't stand upright without wobbling, and the internal plugs were bent, making it totally unusable. I've read from other people here that they sneakily re-package used products and label them as "new." Apparently, they also package broken products and label them as "new" as well. I will post a supplementary review when I get through the return process. DO NOT BUY FROM B&H. THEY ARE A TERRIBLE VENDOR.

Careful. Be VERY Careful and check over Each order.. They Re Sell Returns as "NEW" they repack, re shrink wrap, they kind of have an effective scam system going there.. I am a Long LONG TIME customer of theirs! I have had several purchases in the last year that are an obvious repackage! A few things downright used and abused sold as "NEW"!

I just can not believe that I’ve been calling, emailing, chatting with their customer service for a month now. For what? Just a pelican case that they sent me the wrong color twice!!! Imagine!? You buy a case, get the wrong item, return it, and get the SAME wrong item again!?! Even paid more because they charged me for tax and duties. So I paid tax 2 twice, kept the wrong item (because I couldn’t wait another week and deal with the return process) and they just keep saying sorry for any inconvenience! The very first thing in sales and marketing is “building a relationship with your clients.” It doesn’t matter how big your company is; it’s the customers that coming back to you. If you don’t offer them a good service, they won’t last that long.

I ordered an Apple Macbook Pro with the newer Mojave Operating System at a great sale price in mid-December 2018! This was to replace my previous Macbook that died after 6-1/2 years. Anyway, they sent me the a Macbook Pro with the OLDER HIGH SIERRA OPERATING SYSTEM!! When I realized and contacted them, they 1st told me that they can substitute ANY Mac OS... when I told them that their website is advertising this laptop, as well as all of the other MAC Pros with MOJAVE OP SYSTEM, they seemed surprised.

They indicated that the Camera been discontinued.

‪#BHPhotoVideo #BHSuperStore #Photography Really bad experience and lost my money, I will never recommend B&H to any International customer because their tech team, e-commerce and shipping system is not capable to understand the requirements and don’t want to improve because B&H very happy with what they have and doesn’t care about quality of sales and after sale B&H avoid to response. If you have extra money to waste then go with B&H. Order #**‬. Note: B&H blocked me on Facebook and Twitter because of complaints.

I spent $688 for a Zhiyun-Tech Crane v2 Gimbal from B&H Photo Video... 18 months later & after only light use, it's dead! Disgusted at the response from B&H Photo Video. "Purchase a replacement." It's hardly been used!! Nearly 700 dollars & they expect me to buy another one!!! AVOID GIVING THIS COMPANY YOUR MONEY - #rippedoff #buyerbeware APPALLING CUSTOMER SERVICE.

This company is absolute garbage. If you need a return or customer support I strongly recommend finding something else... like Amazon. I am upset that I am writing this because I have used B&H and they have been helpful in the past. Unfortunately, I was sold a faulty Item that I received on Feb. 8th and was not aware it was faulty until I used it March 3. I ask them to return it March 6 and they can't help me. What a burn.

I ordered 3x Schneider 31mm slip-on lens caps back on 2018/11/23. I received one in short order. The other 2x were back ordered. About 6 weeks later, I received an email that the remaining 2x items had shipped. When they arrived, the box contained a sheet of bubble pack, a cash register receipt for 2x of the items, and nothing else. I contacted B&H customer service, and they indicated the missing items would ship immediately. I received this third shipment a few days later, a padded envelope this time. It contained 1x of the items, and another cash register receipt for 2x of the items.

Price matching policy is not clearly defined nor is it followed. Online customer service representative was rude and unresponsive. I've been a long time customer (over 9 years), and this is not "excellent" customer service B&H claims to have. Would've spent a lot more with them, but instead ordered as much as I could from the competitor instead. B&H lost over $1,000 in business because of this.

After a long research I have place an order of an entire telescope setup from B&H photo to the sum of 4800$. The package was supposed to be sent in 3-4 days. It took them over a MONTH to send it. I had to send them emails asking what's going on, call them every couple of days and each time I got the same response, "we are working on it and will ask for an update from our warehouse." They sent the package with DHL Express. dealing with DHL was a whole other terrible experience but that's not the issue here.

I purchased a Leupold binocular from them assuming that the quality would be amazing considering the price I purchased it for. Customer rep. also convinced me to go with this brand. However, after receiving and trying it for a couple of days, couldn't believe a product worth $300 would be such a bad product. Also, the surprising factor was the genuine consideration to go with the brand as suggested by their customer rep. It was a very bad mistake and I regret it. Here, comes the worst part. If I didn't like the product, I had to pay the return fee. I felt I was trapped the way they have mislead a lot of customers. *This is the Worst class Experience from a best in class store in NY.*

I have been a longtime customer with B&H because of their service. On February 9, 2019 I received a used lens with a defective lens hood. Chatting with customer service, I asked if this was consistent with their 8+ rating criteria. They immediately offered to send a replacement hood. Great, I thought. Done. A few minutes later they contacted me to say that they didn't have one in stock. They then offered to either take the whole kit back for a full refund OR they would purchase the hood from a third-party of my choice. Wow.

This dispute has gone on forever and B&H has refused to refund my money on a Samsung Galaxy S9+ phone which cost me $699.00 which is no small change. I have all the proof of return as well as a documented call in which they agreed the phone was the wrong phone for the USA and that they'd accept the return and refund my money. That has not happened and it's 4 months after the return. I'm quite shocked being a commercial advertising photographer who has bought from them before and find this extremely dishonest, despicable and totally bad business. Thus, I'm warning all who chose to purchase from B&H Photo to beware as they've totally gone in a bad direction and like me, you could get burned.

After purchasing from B&H for the past 20 years I will no longer be a customer. B&H clearly doesn't care about the customer anymore. I ordered a 65" TV (Sony 65x900f) and unfortunately had to cancel immediately due to them playing games with the price. I was quoted a price on the phone and was charged more. After getting the confirmation email I called to correct the discrepancy and despite spending an hour speaking to customer service and sales, the mistake wasn't corrected. You shouldn't give a price then bill more, this is unethical and clearly B&H doesn't care about the customer. Shame, because they use to be a reputable company... Ten minutes later I ordered the same TV with another company for much less money.

Lied about estimated shipping times, website slow and difficult to navigate. There is currently 10 processing charges in my bank account. Order was difficult to cancel, will never use again and neither should you.

First time buying from this company, and I had high hopes of good service since they're a well-known store. I should've read more about them. Apparently, they're good at everything else, except shipping their product on time. I found a fairly cheap telephoto lens from their app storefront, and ordered it with priority overnight shipping (next day morning) at 10-11am the day before, which is $60 extra. The next day, no package. Checked FedEx tracking, it's estimated to arrive the following day. So, I pretty much burned money for no reason. Amazon had better shipping service, even eBay private sellers do it better! Sure, it's my first time buying from B&H, and it will be the last as this first experience was bad. No one from their immaculate "customer service" tried to even contact me about this blatant mistake on their end.

Have been dealing with B&H for over 30 years. Great service! Always prompt, and great inventory of products, even for a traditional Black and White film buff like me. Film, paper, framing, matting, and mounting supplies, etc. are always available through B&H. They deliver promptly and are always helpful with questions I might have.

Well, so I'm not calling about a $3000-product... The agent with whom I spoke went beyond not giving a ** to being downright scoffing. His voice announced by its timbre and modulation that I was somehow interrupting his lunch break or whatever, simply by having the guts to intrude with a product inquiry. Now, upon consideration of the two occurrences of same disgraceful arrogance, no longer will I do business with B&H, having in the past spent rather a large sum ordering from them!

I have been using a Nikon D7000 and wanted to try the mirrorless full frame camera. The Sony A7II is amazing even with the kit lens. It captures color so accurately and feels great in the hand. Much easier to deal with than the Nikon, which was a very nice camera. I have not tried the adapters to use my Nikon lenses yet, but plan to down the road. Of course, they will have a crop factor, so I may just sell the old lenses and buy either new or refurbished ones after I have had time to learn the ins and outs of the Sony. B&H does an amazing job of being well stocked and quickly delivering orders. I use them for most electronic items and have been totally satisfied with their prices and their customer service.

I've been a long-time B&H customer. Over the holidays, I ordered two Apple computers, in a total of 4 orders. One order has yet to ship, and one of the computers was so poorly & hurriedly packaged, I was surprised it arrived intact. B&H disregarded my shipping requests altogether causing further inconvenience and delay during a busy season. The chat representative was arrogant and my subsequent inquiries to customer service were shuffled around, with no one taking a second look or even knowing what the issues were. No apparent ability to track problems from start to finish through their system and not enough interest on behalf of their customer. I am left with the conclusion the company simply does not care. Cannot recommend and will not shop here again.

B&H is my go-to for cameras and electronics, they have a huge selection, outstanding customer service, competitive prices, fast, free shipping, absolutely nothing not to like! Website navigation is easy, lots of useful reviews by B&H's highly knowledgeable clientele. Good recommendations for accessories for each item.

First off, I never had a problem ordering from B&H in the past but there's always a first time. I needed an item quickly and B&H offered the item I needed with "Free Next Day Delivery" so I placed my order with them. I was shocked when the item was shipped via FedEx with an estimated delivery date 6 days out. I thought that maybe the shipper made the error, that is until I contacted B&H customer service. I requested a return since the day had passed when I needed the item and now I no longer needed it because I had to purchase a similar item locally. They granted a return but a shipping fee of $10.55 would be charged to me.

I wish I had read reviews before purchasing. This company is unethical. It has a deceptive return policy. I bought an Apple laptop computer on a Black Friday sale, and did so based on online information. I was not able to get into an actual Apple store. I carefully read the B&H policy which states that they honor a full refund for returns, unless the manufacturer’s shipping box was opened. When I received my Apple laptop, I opened the shipping carton. I wanted to see how heavy the product was as I needed a small lightweight computer. The computer itself was inside another shipping box, which was definitely NOT from the manufacturer. It clearly was not in a manufacturer's box. In fact, based on the return address label. It appeared to be from a different distributor... Nowhere on the box did it say Apple or have a logo of any kind or any indication as to what was inside that inner carton.

I did not see this, twice I made an order. Once there was a defect in a laptop, and the second time another Macbook was sent. And all at my own expense. I paid FedEx for a refund. I see no reason to do other expensive orders.

Easy to order. Super fast delivery. Website is very thoughtfully designed. Easy to navigate. I found the product I was looking for in minutes. The product explanations and pictures were true the actual product.

I found this site on Cyber Monday and after shopping around thought the deal on a new iPad was good. It took a long time to come although first I got my "free" screen cleaning cloth under a separate delivery - kind of silly since I had to wait for the screen. The iPad was boxed like new but the screen had all these little dots where it was like the pixels were missing, lots of them and it was tolerable and then intolerable depending on the image on the screen. For $799 I was definitely in for something perfect.

As always, doing business with B&H Photo is super simple, straightforward and hassle-free. Find what you want on their website, place an order and within a few days you'll have your product. I've ordered a number of items from B&H, including an entire camera system with lenses. Got a great deal on the bundle and it was delivered in days. The deal was so good that opted to buy from B&H instead of my own well known, local photography shop. B&H always has the best deals and you typically get free shipping and no taxes since it's an out of state purchase (for most). Yeah, I'm a B&H fan for life.

I ordered 2 NEW HTC Vive controllers. One of the controllers sent to me was obviously used. I am not sure how they can make you pay for an unopened new item, and ship you an open box return that is in less the brand new condition!

I ordered a TV on Cyber Monday. Item was backordered, but was given a date of Dec 1 that the item would be restocked and shipped out to me. On Dec 3, I emailed to confirm my item was either shipped or shipping soon. I was then told that they didn’t know when my TV would be back in stock. I waited a week and wrote again asking when might this TV be back in stock and again was given the “We don’t know” response.

I ordered a tripod which arrived a week late -- a week after the head and some accessories. (First bad) A day before it arrived, I was told the order was recalled and another tripod dispatched, but in fact even after I called to say I got the first one and to tell FedEx not to deliver the second one, it was delivered anyway, so now I have to take to a Fedex office. (Second bad). The rep failed to explain a key point in matching the head to the tripod, resulting in my believing for a long time I got the wrong one. The rep, Patrick **, was not available when I called many times, which made things worse. (Third bad) When I finally got him, he solved the problem in five minutes. Bizarrely, I was not charged for the head, which arrived on time. I thought it would have been more appropriate not to charge for the tripod. Generally, I found B&H disorganized and inefficient.

Yeah, it said out of stock, but it would be shipped in 5-7 days. Now, after multiple emails, it MIGHT be shipped by the 21st, thus unlikely to be here by Christmas. But, when I looked online last week, they said it would be in stock and shipped the very next day. When I asked why my email said they were expecting a shipment on the 21st, and their website said next day, they played dumb. This company has some very shady business practices. In order to increase sales, they post expectations for ordered they can’t fulfill. If you have a high demand product, look elsewhere for it. Otherwise you are going to wait a very long time before your order is fulfilled.

I would like to begin by saying that customer service at B&H has been 5 stars. But, I have been waiting a week for an overnight guaranteed delivery. I keep being told it's coming and to take the day off of work. I have now lost three days of work, and they have lost the camera once. The second camera sat on tarmac for two days and was then flown past my house to the middle of the country. I was told I "will get an update on Monday, but it may be delivered then, so I should take that day off of work too. But it might be Tuesday. We really don't know what is going on." Three days of my life and wages that I will never get back. Christmas hangs in the balance, and the anxiety of not knowing if I am going to have anything for my son is truly zapping my Christmas spirit.

B&H did not help. The manufacturer (Philips) did finally replace the defective product. I'll give B&H another star because they do have good prices and quick shipping (if they actually have an item in stock; if not then all bets are off). But just know you'll be on your own after 30 days so make sure the product is from a reputable manufacturer who is willing and able to repair or replace your item should it fail under warranty.

This is a factually correct review. Don't do business with them. If there is any problem with your order it will not be solved for you. I ordered $1600 worth of video and audio product from B&H. Only 1/3 of the product arrived. They said there was a warehouse issue. They said they would overnight the rest of the product, never did. After calling again I got the same response, "we will overnight the rest of your order." Only one microphone showed up four days later. I have workers at my house that FedEx claims there was a signature from them. Why would you get a signature from a worker at my house?

I bought (amongst others) a well-known brand for a carry-on photography backpack. Its price (after special discount) was very attractive and I took advantage of that opportunity. Living outside of the US, generally, I prefer to buy this kind of items, personally, at B&H facilities in NYC but, this time, I ordered it while I was traveling in New Mexico. The shipment arrived there on time, as promised and I also was confident that, if needed, I could return it/exchange for other backpack I was considering as an alternative.

Let the buyer beware! BH Photo sold me a Galaxy S7 phone in Dec. 2015. as an international phone. I paid over $700.00 for the phone. BH Photo never appraised me that the phone could not be serviced in any way in the United States because it is too different, especially the battery. I found that out myself when I tried to have the battery replaced before it needed to be around Thanksgiving, 2018. Some International Phones can be repaired in the U.S. but not this one, according to Samsung.

Do not use this company. They will ship you broken merchandise and refuse to replace or repair. B&H shipped me a 65" TV with a shattered screen. They have declined to replace due to physical damage (duh). There are better retailers everywhere with similar pricing that wont attempt to steal your money. STAY AWAY FROM B&H PHOTO!

Update: I have not yet received the camera, but B&H has been really trying to resolve the issue. They have been incredibly nice and apologetic, which is rare in a business these days. It's not that much money for them, but they have been showing a lot of interest in making me happy....despite me not being very pleasant. I do really appreciate the customer service. I will update again if/when I actually receive the camera. B&H: thanks for actually caring about your customers

The headphones were very well priced, far below the usual. They are designed for use during activities and are held on the outside of the ear canal by a band that goes around the back of your head. They stay in place and are comfortable. The sound is good and for safety they do not block all the sounds around you, although I would not recommend any earphones for biking outside. The order was promptly shipped and arrived quickly.

This has been a nightmare. They promised online on practically every product expedited shipping. However my package left on Wednesday December 5th 2018 at 10:30 am with the shipping guarantee expedited (2 day). But yet it is not been delivered when checked Friday 12/7/18 morning online for updated status and the delivery date had been changed to 12/10/18 Monday therefore making it 6 days from 12/4/18 Tuesday when first ordered. When contacting support at B&H Photo customer service 800 number I was told over and over and over that it was shipped on 12/5/18 Wednesday which I already knew from checking the tracking information online myself. And upon telling the service representative I already knew that and was wanting to know why it wasn't being delivered within 2 days shipping guarantee he said that he couldn't do anything about it. So I spoke to a supervisor who mirrored the 1st support tech and refused to do anything.

Dear,

I love B&H due on their good website template, best customer services and good promotion for what I am looking for. If you travel a lot and especially in U.S, should pass by B&H in New York, I got most of the items bought online.

My experience with this company was poor from the start though I didn't know it until the product arrived... the wrong product and restocking fees and poor customer service. 1. When ordering the interface to PayPal kept failing causing me to start the process over and over. Four times it took and in the end the wrong product was ordered. 2. The information in the confirmations sent to me never gave a complete description of the computer configuration so I didn't know it until the product arrived at my daughter's house and she opened it that it wasn't an i7. The label on the outside of the box did not say it was an i5. 3. When I called B&H support they said I should have received an invoice showing me the configuration when I ordered; I never got one. All emails showed the product number but no confirmation of the computer's configuration.

Re: preorders, if you need or want your product or merchandise within a reasonable amount of time, DO NOT PREORDER with B&H. I placed my pre order of the MacBook air on 11/23/18...after written inquiry, several calls, several estimated restock dates. On 12/4/2018 I was told it would be up to 10 more days, MAYBE. The customer service rep. was very quiet and unconcerned which resulted in cancellation of my order which he was able to do without question or attempt to resolve before the call ended. I received an email that the order was cancelled, just an FYI...IT’S NOT WORTH IT.

They advertise many good deals. But they are incapable of delivering on them. They make promises on prompt shipping, and then they blame, "high volume", "warehouse problems". They charge the credit card but do not ship for days, and when you cancel, they need 5 business days to refund - sounds like kiting. They used to be a good vendor a while back. Their unfair competitive advantage of not collecting tax for out of state sales is disappearing due to court rulings. The warehouse workers have reported labor disputes and lawsuits. I wonder if they can survive the competition of better online suppliers such as Amazon. I for one, will avoid them form this point forward.

I am a long time customer of B&H. I love their selection, prices, customer service and fast shipping. Add to that the ease of which you can navigate their website and you have a winner. Almost forgot, for me in California no sales tax!

Helpful with product recommendations on chat line, website makes good additional recommendations, got a great deal and a refund when the deal got even better a few days later, everything came quickly and was packed securely, as always B&H customer service is the best.

I began researching which camera to buy. I wanted to buy new from an authorized dealer and B&H had the best price, including some extras that were bundled. Camera arrived quickly and packed well. The bonus items included were an SD card and nice case. Good experience.

I’ve purchased many things from B&H over the years and most items over $49 qualify for “expedited” shipping. I live in Los Angeles and according to the expedited shipping map on their site if I purchase an item with expedited shipping the shipping time will be 3 business days. Every item I’ve purchased that has qualified for expedited shipping has taken 4 business days in transit minimum. Furthermore no matter what carrier they use shipping is indicated as standard shipping from the carrier. This is false advertising as they enter a contract when they state that I will receive a higher tier of shipping if I purchased the qualifying item.

Recently made a purchase with B&H. Asked for 2 day shipping. It’s been 10 days still don’t have it. Now FedEx messed up but B&H has no customer service whatsoever. I called so many times. It really sucks.

I have spent thousands of dollars on camera gear at B&H Photo but you wouldn't know it the way they treat me. B&H employees know they are the superior dealers so they don't fight for your business and therefore there is no such thing as customer loyalty to them. I have been ripped off on their shipping fees and had several emails ignored. The customer service guys are half-wit hipsters who'll give you a smart answer even when you're asking reasonable questions. Super snobs and not willing to help. Just putting in their 9-5. They lost a $15 000 purchase from me to Henry's in Toronto because of this kind of stuff. I try really hard not to give them my business. If I knew of legitimate options out there for pro camera equipment, B&H would be completely off my radar. Coming from a family of business, I can tell you, I know how to look after a customer and how to keep them coming back. B&H needs to start looking after their LOYAL CUSTOMERS!

I am a long-time B&H customer who bought Adobe Lightroom 6 (DVD) based on expert advice from B&H that it would process RAW from a Nikon d7500. It does not. Since the box had to be unsealed, in order to try it, they will not take it back and I am simply out the money. They do not stand behind their own "expertise".

I made an order for a camera on Thursday. Chose 1 day shipping after calling the next day to confirm that you get my order. By Saturday they told me, "No. It will arrive Monday!!!" Best Buy would have guaranteed a Saturday delivery. Very disappointing. Not impressed for first time order.

I've made three purchases over a 3 year period before I learned my lesson. The purchases are one for Sony Cybershot camera, one for a video recorder, and recently for a waterproof sports camera. The Sony Cybershot had a lot of technical problems and would not transfer shots to my Mac computer but once past the warranty there is nothing anyone can do. The video recorder stopped working after 7 months but once past the warranty there is nothing anyone can do, and now recently the waterproof sports camera didn't work right out of the box. I tried to take it back and they were always closed but later found out the very odd closed for business days were for I believe Orthodox Jewish holidays.

Working with one of their people for a home security system. Rep suggested cameras, NVR, and switch to make system work together. Put up initial system with 4 cameras, all worked well. Ordered the remaining 3 cameras, installed and tried to add to system. System responds that I am missing licenses. Now I'm stuck spending hundreds more that I was not told I would have to. Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total. As the other NVR had the PoE switch build in. What kind of customer service is this?

Hi, Please don't do any sort of business with B&H. They are by far worst in customer service and can never understand customer. I got a broken TV and I asked refund as I have no time for exchange as I am leaving country, they are not even listening to customer. They just say harsh words. I wish I could upload pics of product.

I have purchased multiple cameras, lenses, and other camera equipment from B&H Photo over the past 15 years. They have a huge inventory and selection, decent customer service and support, and reliable follow through on every purchase. I've never had a major issue and I'll continue to trust them with expensive retail purchases.

I bought two SSD's online at B&H, both 1 TB capacity, B&H sent me one 1 TB and one 512 GB. I upgrade computers and I promised the client I would have his machine ready in 5 days. Due to B&H error I have lost my client because I had to send the disk back to B&H and wait for them to receive it before they send me the correct one. My client needed his computer for the day I promised it and because of this delay caused by B&H I could not deliver on time. No compensation of any kind for this error they made, really a bad experience for me, I lost a client for the error they made and of course they don't care.

Ordered a mobile phone from B&H 22 months ago - the Nexus 5X. The phone became inoperable the other day due to a very common problem called a "bootloop." I saw that the manufacturer (LG) had extended their warranty from 12 months to 30 months for that specific problem at no charge. However, I came to find that the model phone I purchased from B&H was an international version and LG would not honor warranties.

Usually, I have had a very good selling experience but this time I got a quote for slightly over $2K for excellent photography equipment. Now I have repeatedly sent emails, they tell me they're investigating but NO CHECK. They have probably sold the camera and lens at a significant profit and I still have not been paid. Their holidays have interfered with their work, but that's no excuse. Sellers MUST BE PAID IN A TIMELY FASHION.

I've returned an item to B&H almost a month ago; the item was a Canon lens I've not used AT ALL, just opened the box and that's it. Didn't even mount it on my camera. The package was delivered and signed for on the 26th of September, and even though I've emailed them about 3 times now, I haven't received my refund, nor do the order details state that they've received the item. Luckily, I have proof of them signing for it. Disappointed to say the least. I've purchased another lens quickly after the first one, but needless to say I will not buy from them ever again.

Have been informed refund has been issued.

I’m a wedding photographer, & recently out of nowhere my flash stopped working. So I needed to quickly order a new flash for an upcoming wedding, with expedited shipping. It’s now the day it’s supposed to be here, & it still hasn’t even shipped yet. The wedding’s on Saturday, and all customer service could tell me is that it will be here sometime next week. I’m now out of a flash for this wedding, when I’m relying on photographing weddings to pay the bills. They’re quick to have already taken the money out of my account, but can’t even hold true to their word & ship it on time. Their prices are awesome, but not worth the stress. If you have the choice, go with Amazon Prime.

I write this review on 4 Oct 18 in respect of an purchase order made with B&H on 3 Sep 18 for shipping camera accessories to Hong Kong. Nobody could probably imagine that the accessories have not yet delivered and I still do not know if I would receive them. Of course, B&H has already charged me. The followings are sequences of events supported by order record and email correspondences in my possession: 3 Sep 18 - order made at B&H for shipping the accessories to Hong Kong via DHL. 8 Sep 18 - the package (i.e. the accessories) stopped moving as shown by DHL online tracking with last location at Germany.

It's great when you order something, online, and it comes in a timely manner and what you ordered arrives, as expected. B&H is great to work with, and easy. I love EASY!! I go online, order what I need, and it arrives in a few days, no fuss, no muss, no delays, tracking of packages, or trouble. They have been easy to work with, since the beginning. I started ordering from B&H about 9 months ago, and it's been an awesome experience. The packaging is sufficient to protect the order, without being excessive. Thank you B&H for being awesome!!

I wrote my first review on September 1, 2018. What a lot of you may not know is the entire month of September is like navigating a minefield of religious holidays. So if you have a problem, you are kinda SOL. I ordered my item August 24th. FedEx drove past my house on August 31th. I picked it up from Walgreens on Friday the 1st only to discover it was delivered in pieces. Had to wait 3 days to talk to someone. Finally sent my return the day after Labor Day on September 4th. Henry ** in their customer service department exchanged several offers and count offers. His first offer was a return and exchange or full refund if I PAY THEM $150 to RESTOCK A BROKEN PRODUCT. I said no, we finally agreed on store credit.

I called them to find out if Nikon AF-S DX Nikkor 16-80mm f/2.8-4E ED VR lens is compatible to the Nikon D90. After the B&H rep put me on hold to obtain a confirmation, he returned with a definitive "Yes". I placed an order for the lens immediately. Subsequently, my friend sent me an advise directly from Nikon and an article from PC Mag, both indicating that the lens is NOT compatible to the D90. I immediately called B&H back, but was told that the item has shipped. 2 weeks now have passed since they charged my credit card and received the lens, returned, and I still have not received a credit. What has happened to the B&H that I have been loyal to for decades????

Back in the early 80s, I ordered Nikon camera and lenses from B&H Photo because they were top rated by Popular Photography Magazine. So deciding to get back into photography again, I remembered the fantastic service I had back in the 80s. So when I was looking for a Nikon D7500 and lenses, I saw that B&H was still in business. I used their website to order my new camera. It was a simple process. Their prices are great and since I was ordering a bundle, I received a case and 32GB SD card for free. Along with free next day FedEx shipping. I am completely satisfied with the service I received and will definitely order from them again. Wonderful job guys.

YN685 flash under warranty, B&H, Yongnuo nor Gradus Corp will move ahead to replace the item. Extremely poor customer service and will drag out the phone conversation out knowing they will not help you. I will never buy from them again. Clearly they will pass you from one place to another.

I've been a customers of B&H Photo for almost 2 decades. These days shipping and returns and with what Amazon and Walmart and other companies offer, they should try and keep up. Unfortunately that's not the case. It was a nightmare trying to return something. Keep in mind if this is what they do to a customer with 2 decades of 10s of 1000s of $s of shopping with them, what they would do to others. It's all nice and dandy when you've no returns. But once you get there, they will try and ignore you and give all sorts of excuse. To begin with they sold a crappy product and we were so annoyed esp, because we were on vacation in NY and decided to visit the store and purchase the product. The product wasn't working properly after few weeks. We tried to call them for return, and they refused to accept a damaged product just because we were missing the original box!!!

As many other reviewers have noticed in an age where customer service should be a given, think Amazon, Walmart, etc. B&H has just abysmal customer service. I ordered a $400 sound bar and received a $20 tripod. It's been a week so far and I have made no progress getting this returned. They say I will eventually get a FedEx return tag but no details as to when but the also say that I have to close my PayPal complaint before they will consider processing a refund. Many others on here have stated that B&H is a fraudulent company and so far I have to agree. There is no reason to shop here, their customer service department is just a scam.

Today started out as such a happy and exciting day. My laptop that I ordered with overnight shipping was to arrive - hurray! As soon as I got it, I excitedly opened the package, only to discover that the 13" is way too small for my needs. I immediately contacted customer service to process my exchange for the exact same laptop, just the 15" version (which is more expensive). To my surprise, I was met with an unhelpful customer service agent who could only apologize for the inconvenience that my $2500 Macbook was non-returnable since I opened it. The thin sliver of plastic wrap has cost me $2500. I literally did not even open the laptop or turn it on. I simply wanted to exchange a brand new item for an upgraded version.

Do I have a problem with B&H as a whole? Not exactly. Here is the problem, I usually purchase through Amazon for all my business needs. Free 2 day prime shipping, expanded customer service hours and most of the time the deal is right. Well I made the mistake of ordering through B&H because they had an item at the right price and it was in stock.

I buy all my Apple products here. Same price and free shipping as ordering direct from Apple, but without sales tax. (Not yet anyway.) When my state starts charging sales tax, I’ll probably go back to buying refurbished products directly from Apple. One word of caution when buying any expensive products online — Be certain you order exactly what you want. Replacing damaged products is usually no problem, but if you order the wrong item by mistake, someone has to pay for that. If you’re buying an Apple product, and you’re not absolutely certain about your purchase, I suggest buying directly from Apple. They have a very liberal return policy. You can even return items directly to Apple Stores as long as you purchased them directly from Apple. I’ve bought several high priced items from B&H over the years, and saved hundreds in sales tax.

I'm done with B&H. Two times I've ordered a lens from them with their free expedited shipping option with a 3 business day guarantee and both times they were shipped FedEx Ground from New York to Los Angeles and received it in 5 business days. Why even have an expedited option if they’re not even going to ship it expedited. It's absolutely ridiculous. I'll take my money elsewhere to a company who is honest and doesn't bait & switch their customers.

I purchased an unlocked cell phone; when I received it, it was locked. I made many phone calls to B&H, Motorola, Sprint, etc. to find it was locked. B&H photo said, "Sorry, we don't have any more in that color and the other color is more money." I asked if they could send the exact same phone in any color for the same price and they said there is "nothing we can do about it". I said, "But there is something you can do about it," since I would not be in this situation if they had not sent the wrong locked phone in the first place. You can stand up to your reputation and fix it instead of trying to make me spend more money or find another phone. Bad experience.

B&H offers unequalled selection with fast shipping on almost everything. In the VERY rare instance of a product or service issue resolution is fast and courteous. My experiences with them dating back to the '80's has been superb. As the technology of mail order shopping has evolved, so too has B&H with possibly the most pleasant online shopping experience available.

I ordered a Sigma 16mm lens through B&H on July 27 2018 in hopes to receive it by the next day being that I reside in Brooklyn, NY and B&H is in New York, NY. Today is now August 2 2018 and my package hasn’t shipped yet. I've made several calls (1 per day for four days) to only be told that my package will ship later on that day. Well it’s six days later and still my package hasn’t shipped. The lens was and is still in stock but somehow no one can give me an explanation to why my package hasn’t shipped. I’ve been patient and professional with all calls made to B&H but being told one thing and experiencing the total opposite is a bit upsetting. The only thing left is to cancel the order and take my business elsewhere.

Ordered a Canon Selphy printer, paper, and an extra USB cord. Huge letters on website - next day delivery on Wednesday. Great - going on vacation Thursday so I ordered it. At 6am it said out for delivery. When delivered in the afternoon cord only - no printer no paper. Looked at tracking - now shows delivery on Thursday and the printer was in NJ at 7:30 am not shipped not out for delivery. Spoke to BH - they said it was a FedEx mistake - no it wasn’t. It was in your warehouse on delivery day 2 states away. Rep says, "We are sorry." That’s it. Deceptive shipping dates, customer service that can easily lie to you. This used to be a good company but right now it sucks. Read the other complaints - they are all very similar. Beware! I am always trying to use small businesses but losers like this make me want to go back to Amazon. Thanks a lot B&H.

I chatted with B&H Photo for technical support before making my purchase. Items arrived on scheduled. Very good price. Excellent customer service. Quick refund for return item. I'll definitely do business again with B&H Photo.

B&H is used to be very respected store. So, when I decided to by Nikon D850 I went there. Well, I had to wait 2 months to get the item. Meanwhile, friends of mine who ordered from Amazon or Adorama got it in couple of weeks. Anyway, I was loyal customer and waited. Finally, after 2 months of waiting I got the package. Hallelujah. However, when I open it I got surprise. Wrong camera. Not even close. I called customer support and they said "Sorry, for mistake. However, Nikon D850 not in stock anymore."

Recently purchased some accessories for a camera that is on backorder. Had the accessories shipped to my home and realized I had received 3 memory cards instead of the 1 that I had ordered. The memory cards cost $229 each. I contacted B&H and explained that I had received extra merchandise. I also explained that legally I did not have to return the extra items that were sent to my home. I was being honest and was trying to do the right thing. The customer service rep emailed me a packing slip for FedEx and told me to drop the return package off at any FedEx location. I refused because I did not make the mistake and I wasn't about to go out of my way for them. I requested that they send out a package for me to put the items in and I could place in my mailbox to be shipped through the USPS. I was told that was not possible.

I live in a rural location so I have used B&H for several years. I used to be very satisfied with them, but things have gone downhill. I ordered a lens, paid for two day shipping and received it on time. However the lens was soft, so I returned it and the filter I had ordered for it. The order was received last Friday at 10:27am at their facility according to my tracking slip. So far my account does not show it was even received 4 business days later.

Fantastic product (Huawei Laptop), flawless ordering and delivery, perfect price and shipping - what else could you ask for? Keep it up B&H, I used to just buy cameras back at your 18th Street location, way back when. You are now my go to for all things tech.

This computer (CyberPowerPC) is amazing. Starts right up, quick and easy to use. I have no problem with the computer itself and I would recommend this to anyone. Mouse and keyboard feels so good to your hands, they are both fantastic.

Placed an order on Wednesday morning for Next Day Air early AM. This was a present for my kid's birthday on Sunday. Figured, if something would go wrong, I would have time to reorder. Every item was in stock. Next day only memory card arrives out of entire order. I call customer support and they assure me that it was shipped, tracking information is not updated, and it will be probably delivered later same day. Couple hours later, surprisingly tracking number gets updated and order leaves the NJ warehouses. On Friday nothing gets delivered, to be fair that one was FedEx fault. I call customer support explain everything, and they assured me a replacement would be sent and delivered on Saturday.

DJI Spark - Always great to deal with, fair prices and extremely fast shipping without gouging consumers with extraordinarily high freight. Faithful customer here, no need to look further, I trust these guys and I don't trust very many companies anymore.

I ordered a gift of a guitar case but was unaware until just over the 30 day limit for returns, that it is the wrong size. I tried to exchange it for the correct size but they will not allow me to. What am I supposed to do with the wrong size guitar case? I will NEVER purchase from them again or suggest anyone else does. What happened to customer courtesy?

I purchased a Canon imageprograf Pro 4000s 44 inch large format inkjet printer from B&H; when I placed the order on June 25th 2018 there was a $800 rebate from Canon redeemable within 30 days after the purchase date. I also ordered accessories for the printer, and when I checked the status of the order a week later I found out that the printer was not shipped with the accessories so I contacted customer service. They explained to me that the printer was in back order and they would contact me within 48 hours; I received an email from B&H 10 days after I placed the order saying that unfortunately they don't have an expected delivery date as the printer is backordered by the manufacturer.

I purchased an online download for Adobe software. I purchased the wrong software and it will not run on my system. I talked to B&H and was informed that once a download link was emailed there was no returns. I can't use this software. It will not run and is not compatible with my system. I paid almost $80.00 for this and they will not return my money. I have purchased other items from B&H and not had any trouble, but this is a greedy company that makes money off a person that made an honest mistake. I will never purchase anything from B&H again. I am sure they get taken by people at times. But when I cannot even run the software there should be some way to refund the purchase price. This is not customer service in my world. You will pay for this in the long run. Karma has a way of coming to visit companies like yours.

All the items I was looking for were easy to find online, and my order shipped very quickly. Shipping rates are reasonable (often free depending on what's purchased) and all items were packaged well and arrived in good condition.

I recently bought a musical instrument from B&H and I also bought the suggested carry case for the instrument on the B&H website. When the order was complete I was notified that the case was a special order and would take longer to arrive. When it finally did, it was for a larger instrument. I emailed the returns department and was told because it was a special order, I would need to pay a 20% restocking fee. I agreed to this payment and then in the follow up email I was then told I would also need to pay for the shipping which was a further 10% of the overall cost. Be warned, do not fall for the lies in their return policy. I would not recommend this company solely on their customer support.

Called support 2 times for assistance in selecting a camera that was compatible with my Synology NAS software, and suitable for the intended purpose (kitten cam). Both times the CSR's were patient with my questions and helpful in narrowing down the possible (overwhelming) number of choices. Once I placed my order, delivery was prompt and the product arrived well packaged and in good shape.

I ordered a set of binocular on Tuesday 12, just in time for Father’s Day. I paid with credit card and B&H accept the transaction. On the same day, I receive an e-mail telling me that the item has been shipped. On Thursday, June 14, I received the packaged with the incorrect item. I called customer services right away. I explained the situation and I expressed my desire to have the correct item shipped overnight so I can have it on time for Father’s Day. They explained to me that I have to send it a picture of the item received. Even though it make me feel that I was lying to them, I took the picture and send it to them. When I asked when they are going to send me the item I paid for and they accepted the transaction, they told me that they have to receive the wrongly shipped item before they can send my binoculars.

My experience is centered around a camera bag bundled with a camera. The camera bag was backordered, but three months later, B&H can supply no data as to when is the estimated delivery date. They should have 1) not offered it with such a poor relationship with their vendor, 2) offered another bag due to the extended delay, 3) bought the bag from another vendor and shipped it to me or 4) credited me for the full price of the bundled bag. Instead, customer service gave me vapid answers and ask if they can do anything else for me. How about answer my questions or get me what I bought? I've done a lot of business with them, but now I'm done - someone else deserves my business.

Ordered 2 items one which was on backorder for 2 months. Was never notified of any eta. Finally had enough and modified my order. I ordered 2 batteries one used and one new. They were shipped in diff boxes. Had to pay duty 2x. They even put value of new battery so I had to pay more money. Emailed them. They said sorry. Will not be ordering again. Foolishly spent over 1500 the last month. Buyers beware!!!

I recently returned a lens that I purchased because it wasn't what I expected. Barely used and returned in the exact manner it was received. I was told that a cap on the back of the lens was missing. After I denied and sent pictures of what I had, they then said it was a different cover (pouch) that was missing. After going back and forth for 11 days I decided to call and straighten it out.

Great little 3D printer. Yes, it's not that precise as other more expensive units. Yes, it uses proprietary PLA. Yes, it's not that fast. But, it accurate, cheap and fun to use. You will need glue stick to make sure the filament adheres.

I love B&H and I use it for business and personal purchases. However, ever since they switched from UPS to FedEx Ground, I have been very disappointed. I live in MD and UPS was always reliable about delivering next day after the order. FedEx hardly ever gets it here next day. Their tracking shows it out for delivery, but the driver does a drive by and this is in a business park. I HATE FEDEX GROUND.

After purchasing a camera from them and returning it for a new one because of a faulty kit lens, I decided to trade-in my old gear since B&H Photo promised me a better deal than a camera shop I checked the gear at. Everything was in perfect condition and checked by a professional before I shipped them to B&H Photo. But when they received it they said that my prime lens is not focusing and they cannot accept it. I assumed it got damaged during shipping even though I packed it very well. No one would want to answer me by email regarding the issue or insurance, and when they did answer other questions the answers took weeks. 2.5 months after I shipped the lens it finally came back to me, damaged with the focus not working as they told me. I tried asking the customer service about the insurance but they would just advise me to contact trade-in (which I did, with no answers for weeks).

I purchased a digital drive. The website stated "expedited shipping". To me that means 2-3 business days. On the third business day I emailed their customer service dept. with my concerns, that FedEx was showing a delivery date on the 5th business day after purchase. Their reply totally ignored my issues and did not address anything I had said. The insolent reply was that the delivery date was the 3rd day. I had spelled-out to them that it had already been 3 business days. This was not expedited shipping, but rather, regular FedEx ground. I am still waiting for the item to be delivered.

Ordered Dell laptop and received Asus monitor. And they said that if I drop off the wrong item at FedEx they will start processing my laptop immediately. So I did the same and shared the tracking info with them but now they changed their tone, they are not sending my product immediately. Three different Customer Service Assistants gave three different statements about their return policy. I am really disappointed. I don't know when they will send my laptop and I hope at least they will send correct one if they send. They don't believe in Customers. They send 230$ product for my 899$. I learned my lessons. This will be my last product from this site.

They don't even deserve a star. I called to find out the status of my refund and I was beyond surprised with agent’s attitude. He was being very rude and literally told me that he don’t give a ** if I filled a complaint. I am shock. How come they are still in business???

I used them a lot in the past but they are no longer the same company and I find I am actually avoid ordering from them lately more and more. First I ordered a Celestron telescope that offered free expedited 2 day shipping. Over a week now and it says in stock and the order is at the warehouse. It still hasn't shipped! I sent them an email - no response in 24 hours now. I chatted with a person in their customer service department and they informed me they would be sure to ship it today. I get home and the status says the same - at warehouse. Not shipped yet. There are better place to buy from these days. I will cancel the order. Interestingly enough they charged my credit card the second I placed the order, not when the order shipped... So they got use of the money for free. I seriously would take my business somewhere else.

If I could give this 0 stars I would. I am APPALLED by the used department. I've received not 1, but TWO broken Canon Mark III cameras. The return process was a nightmare and I was constantly calling trying to figure out when the new camera was being delivered (not to mention the extremely inconvenient required signature situation). After waiting weeks for my situation to be cleared up (not ideal for a full-time photographer), I was sent ANOTHER broken camera. Returning it all and getting my money back and going elsewhere. Never EVER would I recommend B&H to anyone.

I have had a photography business for 15 years and I have used B&H for most of my gear. I got a crazy idea and ordered a used camera for a backup. The reason I did was to save money and that on B&H used equipment page, it says that all equipment is tested and in working order. I got the camera 3 days ago and it does not work. So I called customer service and after I talked to 4 people I told the last guy that it says that it in working order and tested. He told me, no, they do not test it. Now I have to mess with sending it back, out some money, and I was depending on this camera. I also saved a copy of their used equipment policy. Is this false advertising and bad customer service? (Not happy this time).

B&H Photo, NYC is the first place I check for any photo (and most computer) needs and it usually ends up being where I make my purchases from. Their prices are great, their service is fantastic, and shipping is fast. If you have any questions at all, their chat is actually very good... reliable and correct info from knowledgeable, friendly but professional service reps. They have a great return policy. If for any reason you're not happy with your purchase, no questions asked. It often makes me wish the store was local for even quicker purchases, but then I'd have to pay our high taxes, so I'm happy they're in NY.

I purchased a Notebook from this company because they were recommended by a friend. A few weeks after I started using the laptop, it started crashing on me. I called B&H to hopefully resolve, requested for the technical dept. I was transferred the first time, was disconnected for unknown reason. The second time I called, CST stated I may have a defective item so he transferred me to another Customer Service Tech person. I was on hold for about 30 min so I hung up and tried calling again. The third rep I spoke with suggested I contact HP. I already lost a couple of work hours so I told them they should be contact HP not me. I am highly disappointed to the customer service I received not to mention the number of times I called and the length of time I was on hold with them. WILL NOT RECOMMEND, I suggest go to your local store for MUCH better in person assistance.

I have been a video customer of B&H; for over 35 years. They are the most professional, fast shipping, provide honest recommendations compared to other providers. I set up and tested the Sony PXW-Z90V camcorder I received a week ago. The camcorder's 1" sensor is the best sensor I have ever used. The 270 image points in the sensor automatically focus in 21 msec and keep the images in focus even when a fast zoom is accomplished. The camera's WiFi support appears phenomenal and will allow me to synchronize the timecode in my PXW-Z90V and PXW-Z150 under control of my iPhone 6. The camcorder is smaller, more compact than other professional camcorders and its HDMI output allows me to see the screen of my Sony 7" monitor which maps each pixel of the sensor to each sensor in the screen.

FedEx claims package was delivered, but there's no documented signature - although it said it was mandatory in the FedEx tracking screen. On top of it, I paid for 1 Day Shipping. B&H people weren't helpful at all and keeping adding steps for it to be resolved. I just want the item or my money back - it's not that hard. There are too many companies on the web that know how to treat a customer right and B&H is not one of them. Never buying from B&H again.

I purchased an Explorer Scientific AR102 refractor telescope from this company. NEW but what I got was an as is/used broken item. I contacted B&H Photo and requested an RMA for a refund. I sent back the item with the RMA and after reviewing my request; they do not want to refund me but instead send me back the broken used as is item so I can send it to the main manufacturer to have it repaired. They supposedly contacted the manufacturer and that company supposedly told them they sent a broken telescope in error to B&H Photo. Now mind you I paid full price for a NEW ITEM not a used one. So to me it is fraud and I am considering filing a lawsuit against B&H Photo Video and also the return manager Berney ** for insisting I take the broken telescope and have it repaired myself.

I am very pleased to have ordered my Nikon SB_5000 flash from B&H. I really like the way their website is easy to navigate. They provide good information and reviews on the products they are offering. I received my order free of shipping charge in about a week (west coast) via FedEx.

I bought a gaming laptop with VMR bundle from B&H. It did not work when I received it. I called for support and was sent to the vendors to pay for my own support as they did not have anyone who knew VMR. I ended up out support money and have to return equipment anyway. Should have gone directly to manufacturer of products so I could get better support. B&H refuses to do anything to make things right and were outright rude. Save yourself the hassle!!

B&H Photo is the best, they have the best selection, prices, and service. Been dealing there a long time. Never a disappointment. If I wanted to pick a complaint on this order, is that they used FedEx for shipping instead of UPS. Do not care for FedEx. In our area, the nearest FedEx station is 90 miles away. Lucky enough I didn't have to be there to sign for the package. My wife and I work and FedEx don't try twice in the same day. UPS is 6 miles from here. Other than that... B&H is perfect. Also, if I have questions or need assistance making a choice, they are a phone call away and their customer assistance people are above the top awesome. What can I say... I love B&H Photo and am a customer for life!

I bought a ikan EC1 Beholder 3-Axis Handheld Gimbal Stabilizer that was defective straight from the box. I left the country on the day the item arrived and was only able to open it when I got back, only to find out it was defective. When I reached out to B&H customer care I was told that since it's been over 30 days nothing can be done. They also advised to contact the manufacturer. I e-mailed the manufacturer and got no reply. Then I called them and was instructed to contact the seller to get a replacement. Now tired of being tossed back and forth, I would appreciate B&H to take some responsibility for shipping me a defective unit in the first place. I didn't pay for a broken item.

My brother and I shopped around for the best price on a stereo we wanted for our older mother for Christmas. I found a good price on B&H Photo's website. The item notes stated 4-7 business days for availability and then free expedited shipping. I purchased it on December 5th -- plenty of time to receive by Christmas. On Dec 17th, I still didn't have the item, so I contacted them and was told the item would be shipped after Christmas -- on Dec 29th. We were terribly disappointed, but decided to live with this because, by now, the item was out of stock locally and the price had gone up elsewhere.

I can buy a MacBook from Apple and return it for full refund within 14 Days. When you buy from B&H you own it regardless. They "might" take it back for a mere 15% restocking fee. IMHO, these people are used junk dealers that have obtained some dealer authorizations. I'll never buy anything from them. It's a NYC based company that haven't adapted to a consumer trends.

I ordered a OB (Open Box) monitor from B&H. I had a question on what sort of warranty it would have. They got back to me online chat with the answer right away. It had the same warranty as a new one. A used monitor would have a 90 day warranty. Since the price was 10% lower, I went with the OB. Delivery was stated as 3-5 days. I received it in 3 days in Madison, WI. It was very well packed and the monitor is working perfectly. I have used B&H for many items over the years and they have always had great customer service, great prices and a great warranty. I would rank them equal to Amazon and Newegg.

I’ve purchase from them DJ equipment and everything went smooth the day I purchased and the items was guaranteed that will come in two days or even three days. What it been fine! What happened the item didn't even ship by that time, calling them and getting someone to help was impossible 'cause they close early on Friday and Saturday they don't work, I had to rent the equipment because the item didn't arrive on time, finally I got in touch and they didn't wanna stay behind their mistakes caused by their salesman... which cost me $ (renting the equipment) and for $30 they didn't even wanna work out on discount but they chose me to return the product and lose a customer. Be careful with this company 'cause they don't stay behind their product or mistakes and you will end up paying from your own pocket. Don't trust them or whatever they say, they are far behind Amazon and some other Companies.

B&H stole $300 from me. BUYER BEWARE! I thought I was getting a deal by buying from them for no shipping and no taxes. I ordered 2 TVs from B&H on November 22, 2017. No one contacted me until 12 days after about Shipping the merchandise. They held the merchandise at the shipper and claimed they contacted me numerous times. (They called me twice and I responded and called them back twice And asked me to confirm shipping... and I did.) B&H called the shipping company and told them to return the merchandise without my permission. They charged me $300 restocking fee. So basically, they stole $300 from me and I have no merchandise. I'm now in the process of suing them for my money back. Terrible business! DO NOT BUY FROM B&H! Horrible customer service. Really upsetting!

I received my package and all items were in good condition. I have gone out and done some image captures with my new Fujifilm GFX 50S and 32-64 mm zoom lens. The images seemed to be really good, but I won't know until I download them into the raw file recommended in the owner's manual. I am having a hard time trying to download the images without success so far. Other than that the camera seems to be in good working order and so far I am pleased with my Fujifilm camera. I wish it was warmer outside, I would be taking more pictures. I was really nervous about buying such an expensive item over the internet. I wasn't sure of the outcome and was anxious to receive my package and check it out. So far it looks good. Thanks.

I've ordered from B&H Photo a couple of times now, and each time it was a pleasant experience, and they seem to really care about their customers. Each time my order was shipped the same day, and was free. Excellent!

B&H did an excellent job delivering the order the following day. Online ordering was simple and straightforward. The website product description was clear and detailed. They had confirmation every step of the way so one knew the order had been confirmed, shipped, received without any doubt.

I have used B&H for years, but for camera items. I didn't realize you were into electronic products. I ordered a Sony PS4-VR camera and gun for my grandson for Christmas. You didn't have the camera but did have the gun. It was shipped and received just after Christmas, but that was OK. My grandson has a birthday on the 20th of Jan, so he'll get it then.

I ordered a package of Eneloop Pro AA batteries and the Powerex charger on Dec. 26, 2017, and promptly received a confirmation email from B&H. Delivery was scheduled for Jan 2, 2018, which I received. Although I've only had one mishap with B&H (that fault lying with USPS), I have continued to conduct as much of my business as possible with this company as they have proven their reliability day in and day out for years. Not many companies can make this claim. Thank You B&H!

I ordered monitors online from B&H and in the chat with the online person I asked if a signature would be required for delivery. The response was yes it would be required. I then arranged to have a person at my house for the delivery. When the monitors never arrived, I tracked the shipment to find out that the package had been left at "the front door" and no signature was required. Needless to say my package is missing and I have to go through a tedious claim process with UPS as well as B&H to get this resolved. B&H has my money, someone else has my monitors and I have no more patience with this company. First and last time I order from this place and I would caution each of you that if they say "Package requires signature for delivery" what they really mean is "It's up to the delivery person's discretion if they want to leave the package without the signature". Who does that? Doesn't a signature required mean a signature is required!!!

We received the green screen prior to Christmas, and are very happy so far, although our grandson has not yet used it. We are hopeful this will bring him much happiness, and expand his capabilities while trying to become a YouTube star which is his goal at the moment. He is only 10 and a half so we are hoping his goals expand to more realistic goals as he matures.

One of the best stores for photography professionals. Many choices in terms of quality and price, and the prices are very competitive compared to the other stores. What makes B&H the best store in its own category from A-Z: 1- They have unbiased verified customer reviews, which helps a lot in decision making. 2- If you are purchasing in the NYC store there are very knowledgeable and helpful sales associates. 3- I buy my gear online from Canada. More choices and better prices.

Ordered LG Computer monitor from B&H. There was a gouge on the outside of the packaging, but seems like everything inside was fine. Shipping was quick and ordering process was simple. Would purchase again from B&H.

I find what I need. The prices are competitive. I like the free shipping for items over $100. I found some very good deals in their "deal zone". They didn't mess up on any of my purchases, I was able to track my orders so I always knew what was happening.

I purchased a $959 Intel CPU from them and they sent me an Apple Super Drive. They never answer emails or hang up on you on the phone. They are scammers and crooks. They can tell by the weight of the package that the item was not correct. I guess I will dispute it with my credit card company. Stay away from this dishonest company.

I ordered a computer on November 22 with a custom install (as far as I'm aware, all they needed to do was add a single RAM chip to complete the install). During checkout it said it takes 5 to 7 business days to complete the install and ship the product. It's now December 18, I've written several times asking for updates, and all they ever say is "I'm sorry."

I have ordered many pieces of photography equipment from B&H, ranging from simple clamps to professional camera bodies costing thousands of dollars. My experiences have always been very satisfying — quality products at fair prices. Unfortunately, my experience with their preferred carrier, UPS, has been less than stellar. But that’s not under the control of B&H.

On December 7th, I ordered a printer from B&H Online. It was supposed to come later, but it never came. B&H claimed they sent it to UPS and that UPS is delayed because of the holiday, but that simply isn't true. I ordered something else from B&H and it was delivered to my address perfectly fine. The tracking number had no updates on the package because UPS decided it would be a good idea to not initially scan the item. B&H refused to give me a refund, but luckily I made the payment through PayPal. B&H Customer Support flat out said that they wouldn't respond to the dispute, but they would call the package back. The very next day, they decided to respond to the dispute and PayPal refunded me the money, which was $391.04. I am pretty sure they won't be getting that package returned to them since UPS seems to have lost the package.

I ordered a silver Mac Pro for my granddaughter’s 18th birthday. They changed my order to Space Grey. My granddaughter is terribly unhappy with the dark grey Mac. B&H refused to exchange it for the silver because she removed the shrink wrap covering the box the computer was in when she opened her present. They also lied by saying Apple had discontinued the Space Grey so they couldn’t take it back.

It was easy to find what I was looking for on B&H Photo's website. I purchased a WDC My Book 8TB & Sony BD-R 25GB spindle; great prices on both. Service was prompt & delivery on time (UPS tracking provided).

Epson Projector - Don't trust the B&H Photo, they say expedited delivery in 3 days. But you will never get it. What they say is, they will ship it to you in 3 days but they don't guarantee when they will get it. So they may get it in 2-4 weeks or even more. They make false promise in about delivering the product. I don't see the point of buying something which will be deliver to you in 2 months.

I ordered a 55 inch LG from B&H. I had spoken with a helpful salesperson in Oct. He answered my questions and did not try to upsell or close the sale (after telling him I was researching). I was concerned about buying it "mail order." He told me how they shipped large tv's via a freight shipper and have had very good results. I felt he answered my questions and addressed my concerns. I purchased the TV later in Nov. The shipper called to arrange delivery and the TV arrived, no problem, no issues. The TV is spectacular and both the vendor and shipper were excellent; I would recommend all three.

Their website is clearly designed and easily navigated and their prices are competitive. It was my first purchase from B&H Photo and I believe I've got a good deal. I wish I could buy more from them, if only they had what I'm looking for.

I decided to give B&H a chance for a pre-ordered Sony camera which cost greater than $3k. I then waited a month for it to arrive and when it did the shipping box was severely damaged (ripped tape, bent box), no packaging was used to protect the actual camera box on the inside and the Sony camera box had damaged edges. I then contacted customer service about this and they gave me no option other than to "wait for more product to arrive" because it is currently on backorder. They offered me nothing as compensation and were very rude. This is the reason people buy things on Amazon. I will never buy anything from them again and I will let all of my friends know how terrible of an experience I had with them.

I went to order online using a APO address that my army post office gave me, about ten days after I ordered they e-mail me and said they need a city that goes to that address, again I gave them the apo AE address just like the army post office gave me, and still they claim it was wrong and they also gave me an old Template to use for examples, so after 5 to 6 hrs of emailing them, and still they will not send it to me. I asked for a refund, so I got the refund but they would not refund the cd they sent me, which I thought it would come with the printer. I am sitting on a cd file they sent me by email that I cannot even use.

I ordered a TV in October which stated "more on the way" in October. I had not received the order by the end of November so I contacted them and they said the TV would be in on December 5. The ad on the website now said expect them in "7 to 14 days". When contacted the store on December 5 for an update on this order they said they had no date for delivery and would let me know when they had more information. I canceled the order. This was very misleading to advertise a product at sale price and then not be able to deliver in a reasonable timeframe. I am wondering if I reorder at the increased price if it would speed the shipment up. I will not be shopping here again.

As a resident of Maryland, and having had positive experience with B&H in many years past, I had become accustomed to their fast shipping and quality products, this is no longer the case, at least with respect to their customer service which is clearly poor in my eyes and flat out lies of expedited shipping. I placed two high dollar orders ~$5000 each, these were a few months apart and in each case part of the order failed to ship as expected. When I called to see where my order was after it failed to be delivered as expected based on both previous experience years ago with B&H and the website telling me it would naturally be expedited their customer service rep flat out lied to me over the phone that the product had actually shipped when in fact it had not.

One of the Hikvision cameras that I received from B&H was stuck in a boot loop. They make the return/exchange process very simple. I would highly recommend B&H Photo as the go to place for security equipment.

I live in Australia and I have tried to return a Western Digital Hard drive that was faulty from day one. The UPS service employed by B&H will not take the drive and return it to B&H because of a UPS policy, thus rendering B&H returns policy useless. I have made B&H aware but they have taken no action. OVERSEAS PURCHASERS LOOK ELSEWHERE.

I receive my Panasonic Lumix FZ300 fast and at very good price. The camera is a perfect choice for traveling purposes. The accessories included by B&H are very useful, both the case and the memory card are of good quality.

Poor UPS delivery on Order # **. Timeline: Nov 15, 2017 - Ordered product. Got confirmation email with Estimated Delivery: Mon Nov 20 by end of day. Nov 20 - Received email with tracking number with a new Scheduled Arrival Date of: 11/24/17. UPS Driver arrives at my door with NO package on his truck. Called UPS Customer Svc to report missing package. They did not know where package was and said it would go out the following day (11/25/17). Nov 25 - Called UPS Customer Svc to track package. They still did not know where package was and said it would go out the following day (11/27/17). Nov 27 - Product was Delivered at 2:21 P.M. 3:14 P.M. B&H Website still shows that it's currently out for delivery.

Ordered the 43" LG Monitor on Monday, backordered until Wednesday. Item was in stock Wednesday and the order status and UPS site both stated shipped. Which actually means just a label was printed. The item did not physically ship. I called Friday to inquire why the item hasn't shipped and was told that there was a delay in shipping from the warehouse. I was told I would receive a $25 credit toward future purchases. But I would have to call this coming Monday to find out if the item actually shipped!!! I was fine with the delay with the backorder because that meant that they wouldn't take the money out of my account until it physically shipped. They printed the shipping label and then didn't ship the item for over 6 days, even though this is Thanksgiving week.

I order my ink through B&H. Lately though what I order is not necessarily what I get. Recently I purchased one ink tank and got a set of 8 ink tanks for a printer I don't own. Called to let them know the error. All I wanted is the ink I needed or a credit to purchase it elsewhere. Not so easy with them. They sent me a UPS return label but refused to issue a call tag. I requested either a call tag or a USPS label since I have no idea where the drop boxes are. They refused. I then asked for my credit and I would return this. Nope - they will not credit my account until this is sent back. I'm not a fool! Since their service is pitiful at best I won't deal with them again.

What can I say, B&H Photo Video is top notch. I've been doing business with them for well over 30 years. After-sale service is excellent. On one occasion, they even contacted me just to be sure that the item I ordered, was correct. How many business go out of their way to do that in this day and age? In all the years I've done business with them, I've had one return, which was handled promptly and politely with prepaid pickup and shipping. B&H is my go-to vendor. Usually, their prices are the best and if not typically they will match it. No one in the industry provides better service!

Canon Pro 100 ink - Ordering and time till received product was quick. Product was shipped within a couple of days and received in less than 4 days. I cannot obtain this ink at the local office supply so online ordering is required. Having quick service is a big plus.

APC Backup-UPS BN450M purchase - Quick and easy process to purchase a new UPS backup device from B&H Photo. Great price and prompt shipment. Unit arrived when promised and was well-packaged to protect it during shipment. Would definitely recommend B&H Photo as an on-line company to buy from -- I have always been satisfied with my purchases from B&H.

Excellent Service, Super Fast shipping, responsive and friendly customer service. Regular customer of B&H Photo and they have always exceeded expectations with their service even to an International shopper like me.

First of all, I ask for an iPhone 7 Plus unlock and they give me iPhone 7 Plus locked. I sent it back and now B&H cellular do not want to give me the right phone. Moreover, I talked on the phone with them and they put me on hold for two and a half hours with no answer.

I purchased two DWC-v6763WTIR cameras 10-17-17 for $350.00. I happened to be on their site the next day, 10-18-17, and they were 152.49 each. I called about this, and spoke with a C/S rep who wanted to take care of the refund WITHOUT ACKNOWLEDGING OUR CONVERSATION, which wasn't acceptable. I asked for his supervisor, Jason **, who emailed me that he refunded 22.00+ AND CAPITALIZED, IN PARENTHESIS, THAT IT WAS THE TOTAL DISCOUNT FOR BOTH CAMERAS! In essence, he credited the price drop on one camera only, total refund 22.50. I had to place another call and asked for a manager, I was transferred to ANOTHER SUPERVISOR INSTEAD who acknowledged the refund should have been 44.50 instead of 22.50. As we were talking, supervisor Jason ** sent another email indicating the correct credit to be issued.

I have NEVER not ONCE encountered a company that has this Poor of customer service. I placed an order on Sunday to be delivered overnight. Paid $34.00 Overnight shipping to arrive Wednesday. Wednesday came and went no order, I called, salesperson said "So sorry l'll expedite it overnight for delivery Friday." Friday came and went no delivery, no delivery Saturday, no delivery Sunday, It arrived mid morning Monday. 5 Days AFTER it should of been here. I called Monday. Talked to a supervisor, Was told, "Sorry but we did all we could, we will offer you a $20 inhouse gift card." I told them that is a slap in the face to a customer that was not ONCE but TWICE had their order screwed up.

What a terrible customer service! So I have ordered multiple Sony cameras, SD cards, gimbals, and so on. I had one SD card that was total garbage. I shot everything on it, tried to put it on my computer, and all it read was an error. Lost all my footage. But I'll chalk that up to bad luck. I am leaving this review because of something way worse. If something goes wrong with your order or product, they will say "tough luck" and leave it be. They have terrible customer service!

Taking into overall account (Purchase Panasonic G85 and lens). Conversion NZ dollar - US dollar. NZ Bank charges... NZ$26.97. Shipping $47.00. DHL charges. GST on Importation/Transaction Fee/GST on Transaction Fee/Credit Card Fee/Disbursement Fee... Total NZ $282.54. Collectively I finished up saving on NZ$39.00 on purchase in NZ from Price Me. This is not a reflective on B&H... It is reflective of importation costs.

I pre-ordered an expensive camera at 3400 dollars. And I was surprised to be charged the total amount, they held my money for 1 month and when I gave up and canceled the order I lost 200$ on the exchange rate. I told them about this but I was ignored. IMO you shouldn't be charged before the stock is on hand. Neglect of other people's money.

I email them again on Thursday the 14th. And my reply is "Thank you for contacting the Used Customer Service Department at B&H Photo Video and Pro Audio. You're 100% correct. I'm really not sure what the issue is. I would recommend canceling it at this point and want to stress how sorry I am for this incredibly poor experience. Thank you. Daniel B&H Photo Video and Pro Audio The Professional's Source." The professional's source? How the hell are these guys in business pull stuff like this? They took my money fast enough. I have to guess at this point they are selling stuff they don't have, and now they've been caught with their pants down.

Ordered a Metabones converter for my GH5. After a 2nd delivery date 3 weeks ago, I now have a 3rd possible delivery date. That's just the delivery date to their store - not to me. Then I asked if there was any way it could get delivered to me quicker, and their response was, yes for $44 USD more. I went with the U.S. because traditionally the service is better and more reliable but I believe that is all changing, having had far better experiences with other countries. It's a bizarre customer service policy in that. I know personally 3 other guys already who were going to purchase that converter and VLOG update and wanted to know my experience with B&H... But hey, B&H get to keep their $44 USD - Sweet!

We ordered a pair of sunoculars specifically for the solar eclipse. They arrived on time and in perfect packaging. Upon opening, we realized they did not work at all. We followed the very specific instructions and to no avail, the very expensive and defective binoculars did not work. I called the number on the packing slip and spoke to three very rude "customer service reps." I was told that under no circumstances could I return these for a refund. They informed me that I could contact the manufacturer and see if they could help but it was no longer "B&H's problem". They truly do not care about their customers. I would not recommend these people to anyone. I wish I would have seen all of these negative reviews before I purchased something so expensive from such a crooked company.

I bought through them a Behringer bass amp head BDX300H. It was connected exactly as it should, which means the line-out to my recording equipment (with no speaker connected, no need). After 4 hours the equipment went dead, so I contacted B&H asking for assistance. I explained the connection and the situation using the term "pre-amp", which means a first phase of amplifying the signal, so it can be recorded. After many mails where some sort of a "specialist" was continuously trying to prove that I used the amp incorrectly (as a pre-amp) I phoned them, spent good 45 minutes talking first to customer support rep, then to a real technical specialist, then back to customer support and finally I was promised to be sent a return label and the exchange of the faulty equipment.

I called on Wednesday 4/16 to inquire about Glasses for the eclipse. I told him I needed 15 Glasses, but needed assurance that I will have them for Monday or I would go elsewhere to make sure I would have them. The Customer Service agent said – “absolutely -- as long as you pay for overnight shipping” -- I will get them. He said they come in packs of 5 -- so I ordered 3 packs. I get the shipment on Friday night at 6PM -- open the package to find -- 1 pack of 5 in there --- but of course I was billed for 3 and paid for the expedited shipping.

B&H consumer service doesn't care at all. They sent me a broken phone and have made zero attempt to help me solve all of the issues. My money has not been returned to me. Unapologetic, unprofessional. The phone they sent me wasn't even listed as USED on the web site but a broken used phone was all that ever was sent to me. I returned it a week ago and still no money back... August 6, 2017.

I have ordered Nexus 5X from this company. After using couple of days started noticing overheat and received many complaints from friends that I am not responding to text messages, which I never received. Tried to resolve with carrier and it seems issue was with phone. Not sure what was the issue with phone. I requested for return & refund, this company said they can offer exchange since I lost packaging box, which is fine. Sent phone to this company and rep called me. Told they do not have any phones. They can only do refund with 20% restocking fee. It is unfair that they told they cannot do exchange since they do not have stock. When the phones in stock, problem with them and they need to offer full refund. Rep was harsh and I am done with this company. I regret buying from this website.

Bought a tripod/head mount for upcoming project. Received instead a 27'' iMac 5k Retina PC with no packing slip. Called immediately to report the mistake and arrange for the thing I paid for and was not sent to BE sent and was treated essentially like a criminal. Feel like I was bait and switched, they explained that they would have simply charged me for it if I didn't call. Explained the urgency and need for the tripod, and he offered to sell me another one for another $800. Sent me a paid regular UPS Ground return label even though I paid 3 day shipping. Explains it will take a week to receive it, 3 days to process it, then presumably another 3 day wait once shipped. Refused to return my money for 1-2 weeks until they can process.

I have to wonder how they would respond to a warranty issue after having a terrible experience trying to sell them some camera equipment. I sent them a camera and two lenses along with misc. accessories and manuals, etc. in pristine condition. The deal did not work out and they sent back my property but not in a professional manner by any means! They obviously tag and shelve your property before you have even agreed on the price. My camera and battery charger with lens caps were rolled into one bubble wrap bag without any protection between the three objects. The screen shield I had put on the Canon EOS7D was gone and the camera was left on with someone else's memory chip in it that they used to test. I did not get back both manuals and a battery cover.

Last year an order has been placed in B&H online store with my visa card number. I have never myself placed this order so I consider it a fraud attempt. According to my bank statement, the order was placed on June 30, 2016, and the amount was 586.16 USD (=547.02 €). Even more surprising, on July 4, 2016, my bank account was credited with the same amount in dollars (but only 525.99 €), as if the order had been canceled. Determined to find the culprit of this offense, I emailed B&H two times to request a copy of invoice, which should reveal the identity and address of the wrongdoer. But I never received any reply from B&H consumer service which obviously doesn't care at all.

I ordered a piano bench and metronome. The metronome was bent. The piano bench came in a box that was opened. The bench was broken beyond repair. The seat was torn. The inside (it's a storage bench) was mutilated. The hardware was mangled and it didn't open and close properly. The hardware that holds it open was mangled. I sent pictures, immediately, to BH. The bench is heavy for me, as I had surgery and I can't carry it. I told them this. They insisted that I bring it to a UPS store, to their store or lug it downstairs and wait all day for UPS to pick it up (as I don't have a doorman). If I'd been able to carry it, I would have picked it up from the store in the first place.

I was told by B&H Photo Video that my check for the items I sold them was sent the 20th of July via USPS. I checked with them today the 24th looking for what happened to my check and was told that I needed to allow 3 weeks for delivery. Since when does it take 3 weeks to send an envelope via USPS. I will not be doing further business with this dealer... Unfortunately I spent over $800 on equipment from them in the last couple of weeks.

Do not do business with these people!!! I have purchased two Apple Watches from them and when I opened the boxes there was nothing in them whatsoever! They refuse to give me back my money unless I file a police report where there is nothing the local police can do since I am in Florida and they are in NY! Never do business with them! Customer service is a joke and they don't even stand behind the customer whatsoever!

I placed an order earlier today. Then received an email with no explanation that the order was cancelled. Then a 45-minute call with Barry to find that you needed my P.O. Box zip, instead of my home zip code. Followed by a 25 minute chat session trying to confirm the order, unsuccessfully. Followed by another 60 minute chat with Dave ** trying to explain that there are two zip codes - one for home [**], one for PO box [**] to no avail. He was unable/unwilling to provide this information to your verification department, and insisted many times that my bank denied the cc transaction. I requested the name of a human person that I could email the information to [as I was in a telephone conference. Five requests for a human contact name, then 5 requests for the corporate CEO's name and email contact.].

May I implore everyone who reads this to NOT do business with these people. They will place an image of an item For Sale to the consumer, and they WILL TAKE YOUR MONEY very quickly, and THAT's about where it ends. They will THEN send you an email telling you that they are not ACTUALLY in possession of said item, and that now they have to go to someone else to see if they can purchase it for you. They talk vaguely about suppliers. They tell you that it could be 14 days or longer IF you ever hope to see the item you have purchased at ALL. I'm still waiting. They took my money. I have nothing to show for it. Their customer service is RUDE, UNSYMPATHETIC and NON EXISTENT as far as their wanting to solve problems in a timely manner. These are charlatans to avoid!!! BUYER BEWARE!!!

I purchased a new item for my personal use. I returned it unopened. It took them 5 business days to check the package in, 7 including the weekend, another 2 business days to issue a refund to Paypal. Now get this. It is now business day 4 since they refunded my Paypal balance, and the funds have still not cleared and have not been deposited in my Paypal balance. So in total that is 13 days! I have chatted, called and emailed my dissatisfaction. They just do not care! Steer clear of this New York company. You are better off buying locally and paying a little more.

I purchased a Cyberpower Computer from B&H Photo as a gift for my son. Within three weeks of my purchase, I started to experience problems with the computer. When I called B&H Photo, the customer service I received was so unprofessional. The company told me that they could not help me and that I needed to call the manufacturer. Over the next few weeks, I started to experience many issues with the computer, and when I called B&H Photo again, they proudly told me that because it was 30 days after my purchase, that the purchase was final. The company said that they are not responsible for my defective computer. Since then, my computer has been basically a "lemon". I am in the middle of disputing my charge with my credit card company.

I ordered a pair of the new Sony Platinum wireless headset and it was broken when it arrived. Not to mention their return and exchange policy requires you to pay the shipping and handling to send it back to them. So I paid an extra $15.91 to send them back a broken headset. Even the UPS store was shocked.

Last Thursday I called B&H Photo to order a computer. As I needed it the next day, I wanted to see if I should order online or over the phone. The sales person specifically told me that if I needed it the next day that I should deal with him as he could make sure that happened. I accept his advice. Bad decision. At the end of the order process I was asked for my email which I provided. For some reason unknown to me, they decided to verify the order before shipping. My credit card was approved, it was just some internal procedure. I was not available by phone until the next day. When the computer did not arrive I tried calling but that was at 2:10 (app) and they were closed. They close at 2 on Fridays.

I purchased a refurb camera from B&H that was in open box condition. When camera arrived it appeared heavily used with huge scratch on bottom and letters worn completely off buttons. This was definitely not open box condition. I took a photo to test shutter count and it was at around 2500 with copyright information in there from a previous photographer. To make matters worse I test the camera out and it was shooting soft and out of focus. I called B&H and told them my situation and that I needed a replacement asap since I have a assignment coming up in a couple weeks. They told me to buy another one and ship the defective one back. So I purchased a brand new one which seems fine, although they have had my defective camera now for 5 days and still no refund.