B&H Photo Reviews

Living in Canada, I bought from B&H Photo Video a B+W 82mm XS-Pro MRC Nano Polarizing Filter which with the time developed 2 issues. It is systematically falling apart every few hours of usage or so and there is a “delamination of the polarizing foil from the glass surface” as diagnostic says that now progressed enough to shows on pix when I shoot at F22. This filter at 150 $USD should have never pass quality control.

The camera I ordered came without an instruction manual. I looked at the manual on Canon's website (over 150 pages, so not practical to print), and they had a place to register a newly purchased camera. When I put in my serial number, it said that this number could not be registered in the US! When I called customer service to get a manual for the camera, the service person told me that the website description for this camera did not say that a manual was included! Are they kidding? That's like going to pick up your new car and finding out that tires are not included because tires were not specified on the list of features. What honest dealer sells electronics without a manual? And it's not able to be registered in the US? Something isn't kosher here. Smells like a counterfeit knockoff to me.

Received my TV and upon switching on the screen, it was busted. They refused to exchange or refund because I had not reported the damage within 2 days (my fault as I was away and only opened the TV when I returned). Spent $350 for a pile of junk. They could have easily see that this damaged was caused at the packing/manufacturing stage.

First the good: If you need advice on what equipment to order their staff is very knowledgable and can help you. I would recommend you then try to find the item somewhere else. What follows is why. On May 13th I ordered a wireless lavalier setup. It was shipped but FedEx lost it. I got on B and H's chat and they arranged to ship a replacement. I received it on the 25th. I charged it overnight and the next day the receiver wouldn't power on. I got on the chat and after some questions, they told me I would need to do a return but I would have to wait till the following day because the returns department was closed. Okay, no big deal.

I attempted to order a laptop from this company. There was a large flashing banner at the top of the site which stated that if I ordered in the next 4 hours my item would be delivered in 2 days. I then paid extra for next day shipping. My order was confirmed via email and a pending charge was posted to my credit card. The next day I still had not received shipping information and the confirmation said that someone would be required to sign for the package, so I attempted to chat with a CS rep on their website. I was told that my order had been "flagged for verification" and that he is not able to provide any further information, and that I had to call their verification department who is only available limited business hours and only by phone.

AWFUL experience. They sent me a defective laptop and told me their policy is no returns for opened computers regardless if it is defective upon receipt. Never again will I buy from someone without checking return policy. I'll stick with tried and true companies.

I ordered a phone from B&H Photo in June 2021 and they used FedEx to deliver the phone to me. On June 9th Fedex claimed they had delivered to phone to me but when I received the email confirmation I was in my office waiting for the phone to arrive. The phone was never delivered to me but FedEx said a person named Vicki received the phone on my behalf. I was the only person working at my office so it was not possible someone could sign for the phone on my behalf. I notified both FedEx and B&H Photo right away informing them that the phone had not been delivered to me.

Health issues have wiped out my life savings and forced me into bankruptcy last month..It became necessary to start selling my possessions..Due to the fact I can no longer hold a camera they were the first to go..I contact B & H and they offered me $3400 for my Nikon gear..I shipped everything out to them on Jan, 4th in two boxes. Within a week I received a check delivered to my house for $75.00 for the one box. I was pleased..Then I didn't receive the big check for all the rest of the equipment..The nightmare began. It took another week for someone to look at the equipment..Then a few days later I was told that 3 of the lens were defective and they could only pay me $1550..and they would return the 3 lenses to me..One of the lenses was new in a box ad never used, one was in the box with all of the paperwork and hardly ever used. I sadly accept the offer.

If you plan to order electronics or any sort of gadgets from this store, if you will ask me (a verified customer who bought a USD 1000 item), DO NOT BUY FROM THIS STORE! They will just take your money without you ever receiving your package you ordered online. If ever your packages get lost, they won’t take the customer’s side and would just yield to whatever the carrier (FedEx) says. They won’t listen to your pleas as customers! In my experience, as I was communicating my issue to their customer service through the chat on their website, they just abruptly ended our transcript! How could they just do that as “Newsweek’s One of the Best Customer Services.” Go get your money’s worth by just buying an to alternative store and not this one. What a joke!

I'm a professional photographer and long time B&H customer but don't trust them anymore. Five years ago they sold me a gray market Nikon camera and only told me that it was "open box." Just discovered this because I sent the camera for repair but they wouldn't repair it because it was not a Nikon USA product. Called B&H customer service several times and spoke with several customer service managers, all of whom refused to remedy the situation. Will now avoid ordering through B&H, as they're not to be trusted, both in terms of honestly representing the products nor in fairly resolving issues.

Even though they boast about matching lower prices, they refused to match a legitimate price I had found. Salesman did the research and said it qualified, but his "Manager" refused to match it. I've been a loyal customer for many years. Great way to end a relationship!

I been their loyal customer for ten years. Purchased gear from them that worth over 10,000$. I even enjoyed their store in New York. Recently I purchased equipment worth over 2000$ for the year 2021. I have to return a product that worth 25$. The problem is their customer service was rude. I have no problem returning the 25$ product paying the shipping fee..but they want me to return the product in original box that costs me twice the value of the product and there is no apology or sorry from customer service. They where like you are responsible for return..return it. Guess what I am no longer referring the product service nor purchasing any future products for them. I rather buy from Amazon who offers products for similar price and have much much better service. I wanted to help B&H as they are not big chain like Best Buy or Amazon. So that's be it..you better be respectful or lose a customer.

Why would you place DRONE WORKS in your wording, when you Clearly aren't affiliated with DRONE WORKS? That's pretty lame business practices, considering I've been self employed for 35 years, and you've got to rely on another company to bring you business in? I will NEVER buy from you, nor do I hope anyone else will considering what you've done!

I personally have bought and traded in used items at B&H for a decade, 10 years, many thousands of dollars. My family and friends have all shopped at this place due to my recommendation, but I am done recommending anyone do future business with them. They had their chance to get their act together, but all that happens now, is management throws customer service a script to deal with me while they run away like cowards, refusing to deal with me because they can't deal with people, apparently. The last time I spoke with management in person, they were disrespectful, condescending, rude, and he even called me poor. I am IT management, I make good money, I know how to talk to people, and he made a big mistake with his behavior.

I've shopped at B&H for decades and purchased thousands everything from large, medium, digital formats. I purchased a "10 good as new" thread adapter with leather case in box by internet order. I noted the leather case was missing and immediately contacted them within 2 days. They were nice enough to offer a partial refund for me to keep the product since they were not able to resupply a case. The partial refund was made and the statement states refund. However, they claimed a restock fee equal to the tax collection on that refunded amount and this was not returned to me. I have had other purchase that a complete refund with the complete tax returned to me, so does not seem proper to me. They refused to return the tax on the refunded amount and labeled it as a restock fee in the same exact amount despite there was no restock that occurred.

I was always told B&H Photo-Video was THE go-to store for camera equipment. WRONG. Throughout my very 1st major buy from B&H, I experienced one of the most frustrating, screwed up, incompetence-riddled, drawn out experiences of my life. It started when I made a fairly large purchase of about $2,000. Two of the cameras seemed like they had been opened, so I returned them: 2 Olympus TG-6 waterproof cameras—1 black & 1 red. The refund to my credit card for the purchase of the black one went off w/o a problem... However, regarding the red one, as of today (date 9/2/21), the money for that camera has YET to be refunded to my credit card—although it was received by B&H nearly three weeks ago (8/16/21).

When I ordered a product from B&H Photo that didn't work, I asked the manager for a refund, and he mentioned the no refund policy. I explained to him that the product didn't work, forcing me to buy the product somewhere else as well, the manager wasn't understanding at all....in fact he was kind of rude about it. I'm NOT EVEN MAD ABOUT NOT GETTING A REFUND, BUT BY HOW THE MANAGER TREATED ME WHEN I ASKED FOR ONE. That manager should think about his approach and how he comes across before responding to a customer’s concern. I was polite the way I presented myself, he should’ve done the same.... especially at a CUSTOMER SERVICE job.

B&H PHOTO/SYNCHRONY BANK is charging me interest, customer service could care less from both B&H PHOTO/SYNCHRONY BANK. If they would look at my history I have spent $$$$ with these **. No more after 20 years.

We ordered a $160 DJ stand in June 4th. We called twice for a tracking number to see where it was. First time just said, "Ok I'll send you an email to track." It never came, second time "Oh it's a third party. I will contact them then email you a tracking #." Again nothing! It's been past time of estimated delivery and we still don't have nothing and we have a business to run. Very poor customer service they wanna rush you off the phone. I want my money back!!!!

I placed an order for delivery internationally. Product was 159.99 + 44 for shipping - paid for upgraded shipping. Upon delivery attempt, local affiliate informed me I needed to pay for shipping, still - $84. Supposed to be $27 VAT fee, but the remainder was simply pocketed by B&H I guess?? Contacted customer support who basically told me I'm wrong and if I e-mail them again, they'll ignore me. Filed complaint with BBB and NY Attorney General. STAY AWAY!!!

I've used B&H Photo multiple times. Never had any issues but a delayed package that was UPS and not their fault. I've visited their Brick and mortar store in NYC and was a beautiful store with great customer service. If you sign up for their accounts you also get reward points and save money on your next order. I've bought Computer GPUs, CPUs, PSUs, and SSDs, and multiple DSLR Lens that were better priced than most bigger retailers. I paid 35 dollars less on my Canon EF 35mm f/2 wide-angle lens than I would've paid from Best Buy or Amazon (600 dollar lens btw).

They sent me a USED $1200 computer that they represented as new. When I opened the box, it was missing parts and there were fingerprints all over it. When I inquired about them sending me a new one, they said I had to send the old one back first leaving me without a computer for a couple of weeks. This was unacceptable as I use my computer daily for business. It was clearly a return that they sold as new. Most other companies provide for you a discount in this situation. They refused to provide me a discount and refused to work with me. I have pictures and will amend this review. Stay away from this place and order from a reputable company. Otherwise, you are most likely receiving a used or returned product.

B&H could not find any evidence they had sent me the product, so they sent me a replacement. I'm withdrawing my review.

I made purchase from B&H Photo. They contracted FedEx for the delivery, and unfortunately the shipment was delivered to a wrong location. I contacted B&H immediately and they refused to refund or replace the item. Instead of them filing a claim with FedEx, they told me to file a claim with FedEx, even though I am not the one who contracted FedEx. I had to dispute the charge with my bank. After providing proof of the Shipping Information, the bank agreed with me and issued credit for the purchase. Once B&H gets your money, they will do everything they can to keep it and to avoid doing anything that will cost them, including resolving issues with their 'customers', or as they see it, their ATM machines.

I was shopping for the Logitech Z606 5.1 speaker system, looking for the best price and fastest shipping. Everywhere I looked, including Logitech, the product was listed for $129.99 - except B&H. Their price = $307. I contacted them to be sure their price was not an error. Nope - $307 for a $130 item. I explained that even the manufacturer had a MSRP of $129.99 and, as requested, sent B&H a link to the Logitech page. "Sorry, we cannot match that price". I will never again even bother checking B&H Photo when shopping.

Update: I was contacted by B&H Photo and they said they will send me the items that were missing.

When you spend hard earned money on valuable equipment for work, you expect business to business decorum. I will keep this simple, B&H Photo accepted payment for products never delivered. B&H has clearly breached their own agreement and a result, used nefarious communications to avoid fulfillment and refund of purchased product. This behavior constitutes fraud and has been reported to the correct authorities, including associated banking institutions.

Used to be a 4 star company, now they are 1 star. My friends and family have all ordered tens of thousands of dollars over the years with this company because for a long time, customer service for both the used department and others were great at resolving issues, but I have observed that things have been slowly deteriorating in just the last 5 years. I am a business major who's talked with many business people (from the real business world) who were also my professors, so I know that the top managers are supposed to be the role models for their employee behaviors and if that is the case now, it looks like there are a lot of problems with this company in how it handles customer service, and no, I am not going to use the world situation to excuse any form of incompetence, laziness or rudeness in this area.

Watch out for this company - RUN THE OTHER WAY! A couple of months ago I purchased a Primera LX610 Print & Cut label printer for $2375. I also bought a box of (2) rolls of Poly labels media which require a microchip on the core to activate the roll of media. I set up the printer and ran out the first roll between December and January. I went to open up the 2nd roll of media, and the microchip was missing! I initiated a return and sent back the faulty roll asking for a partial (half) credit to the B&H online store. They received the roll and told me that I had to return both rolls in order to receive a credit!

Ordered 2 units of Google Pixel 4A 5g. Their carrier "FedEx" didn't deliver my order. They just signed the delivery receipt and stole my order. They even invented a name who received it. B&H does not want to file a claim to Fedex and they also don't want to refund or replaced my missing order. AVOID THIS STORE AT ALL COST. SUCH A SCAM TO ALL HONEST CONSUMERS. SAVE YOUR money and buy elsewhere.

The start December, I ordered a Sigma 24-70 lens for Sony. I paid 90 dollars extra shipping for their 3-5 day delivery. The day after I received a notification my product shipped. All sounds good until I see the tracking hasn't updated. It is still at their store, I write an email to customer service - no response. The item is finally shipped where it isn't updating from the Dec 12th- Dec18th. I wrote customer service and the response was "it will be 60 days before we can look into any lost item." I tell them I am not pleased because I paid extra for their fastest shipping, I get a copy and pasted "I'm sorry you're not happy message, thank you for your business".

I ordered Apple Airpods Pro from B&H Photo. I received the package and it only contained my receipt and some bubble pack - no Airpods. I assume it was stolen during shipment. I submitted a claim with B&H and they responded that there was nothing they could do. I asked them why they would not in turn submit a claim to the shipping carrier and they replied that sorry, my claim was denied and kept stating there was nothing they could do. I purchased an item, B&H failed to deliver it, and offered no resolution.

This was a very long time ago and I have not purchased anything from this store since. This was in the early 2000s. I purchased a camcorder from their website but when I read that a charger was not included with the camera I decided to first inquire about this so I called. The rep was very blunt and quick with his answers. When I asked why a charger was not included as most cameras at that time did come with an external charger he said that a charger was extra. I told him that didn't seem right so I asked for my order to be cancelled but he hung up on me. I called back and he once again answered. I raised my voice and told him I wanted it cancelled and he yelled "it's been cancelled" and again hung up on me again. I had to call my bank to ensure he had done so.

I ordered an item that they didn't ship. I cancelled it and ordered from another supplier. Five weeks later they shipped a cancelled item and refused to take it back. They dont answer emails. I cannot recommend them.

I purchased an ION cassette tape to digital converter. Upon arrival it did not work and because I did not have the factory box they wouldn't allow me to send it back for a refund. They finally allowed the return. They refunded my Payboo card and now are resenting an inboxes and charging me again. I will never buy from them again. Shady practices and garbage products.

I purchased software from B&H Photo. They sent a card with a voucher number to be used at Sony's web site to download the software. When I went to redeem, the site said code not valid. I contacted customer service, 1st by email then by phone. Since I did not have the order number, Charlie R, Drew and Ike all were unable to help. Ike did tell me he was the highest person I could speak with verbally but I could send a letter to the complaints department. My 'voucher' has B&H's logo. I am out over $300 and the software. Customer service used to be stellar. Now, not so much.

Yes- it's COVID and things are tricky. Drama is great on your favorite Netflix series but not so great when it comes to accounting. 2 decades of great service - now $12,500 in recent orders ending in crash and burn. B&H will NEVER get my business again. They have been authorizing multiple transactions multiple times and have no response when they use all my available credit. When items had to be returned - they refunded different and random amounts. They have processed the wrong accounts. They are not transparent or honest. It's a ridiculous game of pass the buck. I just filed a BBB complaint as I can not get any senior CS reps to accomplish anything. It's a black hole of time, with no results.

They took pre-orders for parts that (specifically the AMD 5000 series CPU's). Immediately upon back ordering the part, they charged everyone, and then refused to disclose when the part would ship, what place you were in the backorder line, or even give an estimate. Note that the day after the pre-order, the customer service rep I spoke with promised an update on timelines within 10 days for an ETA. 10 days passed and the new rep said, "Well whoever told you that lied, we never give updates." On top of that, they make the cancellation process exceptionally tedious. DO NOT PREORDER FROM THEM EVER.

I ordered a $10,000 Celestron telescope with $1000 of accessories. After waiting four months to receive the telescope I contacted them and told them to cancel the order. They said they'd be happy to cancel the order for a 15% restocking fee. I had received the accessories, but not the telescope. When I argued, they kept throwing back at me that it was their "Policy" to charge a restocking fee. They refused to help or budge, though it was clearly their incompetence at fault.

I was excited when I was notified that B&H Photo had a Gigabyte RTX 3070 in stock that I could order, so I did. But at check out I noticed they were charging $699 for the same model Best Buy and New Egg, and all other online retailers, were selling for the list price of $569. I asked a representative why and all he would say is they had it in stock on the other don't, so their price is $699. Needless to say I cancelled my order due to the principal involved. I'd rather wait longer than do business with a company that treats consumers like this.

B&H Photo went through their service level way below. Purchased a phone 3 months ago. It's Samsung A90 Phone. Screen display is gone. It's not working anymore & unfortunately this model is discontinued. What B&H Stand was, if it is available, they shall replace it. But they can't go for exchange for other model. I was ready to pay out of pocket for different phone as I lost my faith with this model. But their customer service was totally pathetic. No courtesy and they dont want to solve issue. Their answer is 'send your phone. We will fix it 60 days of time'. What a crap reply? DONT BUY ANYTHING FROM B&H PHOTO. EVER.. EVER.. NOT AT ALL.

I purchased a used monitor from B&H Photo, and received it in good condition and in a reasonable timeframe. The shipping was free and took one more business day from the initial expected time at purchase, but overall only took 4 business days to arrive. I had to contact support a couple of times to fix my shipping address (due to my error - Paypal had an old address), but it was fixed in the same day. Based on this experience I would use B&H Photo again.

I got a Galaxy Note 10 plus. 2 weeks using and phone stop working. Screen turn white. B&H Photo refuse to replace or return the product. So they charge $975 for the phone I used for 10 days. Now they said they can do nothing about it.

I ordered some photographic equipment from B&H Photo online. The order system automatically generates addresses as you type in your details. In my case when I typed in the street address it generated another towns name and zip code. I fixed the towns name but the zip code remained incorrect. I placed the order online and realized my error and tried to call them. They do not have voice service on Friday afternoons. So I sent them a message on their electronic messaging system notifying them of the error and telling them to make sure they ship the items to the correct zip code. I next get an email with the item being sent to the wrong address. I spend over a month calling to say that I have not received the items I ordered worth $535 which has been debited to my charge card.

I ordered a Canon camcorder battery pack, listed with specs of BP-718 at 1840 mAh at a rather high cost each i.e., $62.95. They sent me a BP-718 at a rating 1790 mAh which represents a difference in sustainment of my camcorder. The problem is that I immediately upon arrival of my product tried to call and could not get through. I sent an e-mail. No response after a day so I called and got a representative that identified himself as “Dov”. I thoroughly explained the situation without a conclusion on how to rectify this situation. I suggested that I send them back and they send me the Canon Battery as advertised. He stated that he would have to talk to Canon a would call me back. Sent 2 more emails with no acknowledgment.

Listen I get that Covid is wreaking havoc on the shipping industry but this is a joke. Ordered a $2500 camera when it was announced. In the process Free shipping was selected but unknown to me, free shipping on this item was "saver" not "express". The item finally ships and here I am two weeks later with nothing to show for it. BH may not control Fedex but it sure does control what options are available on their site. If they are going to offer free shipping, and they KNOW it will take weeks to arrive they should remove the saver option and only offer express. At this point I would be shocked if my $2500+$200 tax camera ever shows and God help me if I need to file a claim. NEVER SHOP WITH B&H unless you want to get screwed over by their penny pinching ways. Order from Adorama or your local camera shop instead. These people are a joke and they know it!

My order is stuck at FEDEX due delivery exceptions. Due shipper's restrictions I can not arrange new delivery date or pick up my package. Only shipper must do so. Reached out to B&H Photo by mail and live chat. More than 3 business days later same status. Very poor service.

1) Used B&H's chat to find pre-sales on an audio product. Their claim of compatibility with Pro Tools and my OS were both WRONG.

Quick update. I normally rate a company that performs as expected between 4 and 4.5. I just don't feel the need to give anyone a 5 when they're just doing their job and delivering as expected. I will however give a 5 star review when a company goes out of their way to make things right. So often you don't receive a reply or even acknowledgement on a negative review. This certainly wasn't the case W/ Brian M at B&H. He reached out to me a few times until I made the time to reply. He did in fact take the steps necessary to correct any issues that I experienced along with saying they will increase their training to ensure it won't happen again. Brian has restored my faith and confidence in B&H Photo.

Ordered two product - one three weeks ago the other two weeks ago. They put them on back order which is ok but try and contact them, to find out what is happening, is another matter, numerous e mails and all I get is a robot response, call them any thing from 20 minutes to 1 hour on hold. Tried their chat, "We will get back to you..." Not. See where the problem is. I know what will happen. When they can they will send me a message saying, "We'll get back to you," or "It's been ordered." (Both is not answering my question!)

My order was received in a damaged box and the product was crushed. I was expecting more. I have had good experience in the past. I would like a replacement soon because I was deprived of a window of opportunity in shooting a photo I had planned.

We were looking for a PTZ livestream camera solution. Contacted B & H about some cameras. They were backordered. They suggested some they had in stock that were $1,000 more per camera. Our customer approved the increased cost so we ordered them with the assurance they would work for our project. After the project was installed and completed it was found out that the cameras could not be controlled (PTZ) via the software. Many many other camera brands could except this one. The 30 day return period had passed about a week earlier. Original packaging had already been discarded.

I ordered a Nikon D5600 w 18-140 kit lens and a Nikon 50mm lens. I returned both in a timely manner and B&H Photo received the items 6.23.2020. I had forgotten the warranty card for the 50mm lens. I emailed them immediately the same day I mailed the lens back and two days later I mailed the warranty back per USPS w/ a note as to what order the warranty card belonged to. Then I waited to be refunded at least the Nikon camera w/ its kit lens until the 50 mm lens warranty card arrived. But nothing happened as my credit card that was charging me interest on over $900 on the camera w/ kit lens had still not been refunded.

I've ordered from B&H a few times and this was my second large purchase (a second MacBook Pro). Everything seemed normal until the day of delivery when there was no package. With the pandemic, I thought it might be delayed, but contacted customer service immediately. Come to find out, the package was signed for by a stranger despite requiring a direct signature. FedEx claims now that they didn't collect a signature at all in contradiction to the delivery confirmation. B&H was not helpful in resolving the shipping issue. They didn't reply to emails requesting simple updates. Only when I filed a complaint with the BBB did they reply, and just said what amounted to "too bad." I'd love to have this resolved with them and will update my review if they become responsive and helpful in reaching a solution.

B and H Photo use to be my "go to" place for items they carried even if it was slightly more expensive. The reason was their great shipping service. Because I lived nearby I could always count on an order arriving in no more than two days. Now it appears they have decided to take a page from Amazon's Playbook and sit on the order for several days if you have the nerve to select "FREE Expedited Shipping". Six days for an order cover less than 100 miles is too much. It is not the carrier's fault if the vendor does not ship the item. From now on I will order based strictly on price.

Don't Shop With B&H. I purchased a photo album from B&H on May 13th. It is now June 27th and I still do not have the album. B&H is still offering the photo album for sale with a 2-4 week delivery time frame. I paid with PayPal on May 13th. B&H took my money on May 13th. I still don't have the Photo Album and they have had my money since May 13th. Their Customer Service stinks. They have no idea when I am going to receive the photo album. I finally told them to cancel the order and return my money which they have not done yet. I could have purchased the same album elsewhere. I thought B&H was reputable but apparently they aren't!

We had a problem with media cards purchased for cameras we bought from B&H. Turns out it wasn't their fault at all and when management there found out about our problem they bent over backwards to make things right...just like they have the entire time I have purchased equipment from them. Glad to know my old friend B&H and I can still be friends! These guys really did the right thing to resolve my problem.

I've been dealing with B&H for many years, and I've never had problem. I find their prices and service to be very good. I've gotten cameras, film, and photographic supplies from them in their store, online, and over the phone. They carry the brands that I like, and they don't push gear that I don't want. I've been a serious amateur photographer for over 50 years. During that time I've dealt with camera dealers, and none have been better to do business with than B&H.

B&H Photo promises 2-3 day shipping, but then the shipping dept uses FedEx Home which takes a week minimum. Not a trustworthy company. I would buy my electronics elsewhere as their customer service is a joke.

I bought a surface pro 7 recently from them and I was told that shipping will be from 3-5 business days. So I was happy and made the deal. They allegedly shipped it on the 11th of this month, however the actual shipping day was 13th via FedEx. So as per plan it should arrive no later than 17th of March but it never did. So I sent them an email and they kept dodging my question about where is my shipment. Their customer service via chat was rude and wasn't trying to help at all. After so many emails with them they told you should talk to FedEx. Until today I don't know where is my shipment and FedEx is not helping also. The tracking shows no delivery time or location. It's like my items vanished.

I purchased a Nikon Z 50 camera kit that included 2 lenses. The camera body clearly has a malfunction. Purchased on March 04 and paid for overnight shipping, which arrived on schedule. This is the extent of the good news. After trying out the camera and discovering the problem, I requested an RMA to exchange the kit. The next day, I got an email that stated that I would not qualify for a refund due to excessive returns. WTF? You must have confused me with someone else, you clowns. Even if this was the case, did you notify me when I placed a $1300 order? What constitutes too many returns? I returned a defective used lens this year, and returned an item that was improperly described on the B&H website. That makes 2 out of 15 orders from 2019 until today.

I’ve had it with B and H. I purchased the Vello LW500-u and wrote 3 reviews of this product and for some reason they refuse to post any of my reviews on this product. Since they won't publish my review on their website I decided to post it on websites they don't control. I bought the LW500-u Black Friday November 2019 and the buyer cannot tell by looking at the product whether you are getting the LW500 (transfers photos to computer) or the LW500-u (transfers to computer and Lightroom or Capture One). The product itself states LW500 regardless of which one you receive which is a terrible business practice. There is a sticker on the outside box but since when are products sold with this lack of veracity? Who is to say you received the correct item?

I purchased Sony TV from this store before Christmas, because it was gift. I checked the shipping box, it was OK no damage on box. But Christmas I found TV screen was broken. So I contacted this store but they said that I should claim in 2 days, how can I open and check TV for gift. This store doesn't fix/exchange/refund the broken product. Please do not buy any gift from this B&H Photo... It was worst..

I spoke with, texted and emailed to verify and confirm that I would be receiving the European adaptor for the Samsung s10+ European version. I have 2 emails confirming that I would. The US version was sent. When I followed up I was sent a non Samsung not adaptive fast charger. When I followed up on that I was told they would be sending the US version with an adaptor for EU. So a plug on a plug. When I called to tell them I wanted the adaptor that should have been in the box. The one I was promised, they now claim that they made an error and nothing else they could do. I was either lied to deliberately or the personnel do not have sufficient knowledge nor care about the extreme inconvenience I am placed in.

Ordered some RAM. The website advertised free 2 day shipping and said so at checkout. They "shipped" it via UPS 3 day, which always takes exactly three days no matter how close or far. But, UPS has no tracking data besides the label creation. It was never scanned in. The package didn't arrive. Customer service is a bunch of liars. "Oh, maybe UPS forgot to scan it". Really? They forgot to scan it all twelve times? At each warehouse and checkpoint? On an express service? No way. Talked to two different phone people, live chat, and email. No one would let me talk to a supervisor. No one could be bothered to call shipping and see if it fell out of the cart or something. I was told that was extremely unlikely and it certainly went right onto the truck. (As if a UPS truck just sits there waiting all day).

I purchased two monitors from B&H Photo...returned it (two weeks later). still NO REFUND. WARNING: They will take your money and not refund it. DO NOT TRUST THE good reviews here, they are FAKE. I had filed complaints with BBB, DA..so far...no RESPONSE!!!

Quick response to questions about products and fast delivery of the order. I ordered the NEW MacBook Pro 2019 which arrived quickly and without any problems. Love the my new MCP19 and this was a very great experience with B&H purchase. I will strongly recommend B&H with their expert advice. Thank you!

This place is terrible. I ordered a phone with service, and was sent a non-working card. I called and emailed support, was told I would get a new one, and never did, even after repeated interactions, and sending pictures for proof. I will not do business with them again! I've never dealt with such terrible support!

I am a long standing customer of B&H Photo. I have ordered camera equipment, PC components and other, what most would consider to be, high dollar items from them. I have never had an issue until now. I ordered my wife a Garmin 6S Sapphire for Christmas. Package arrived on Dec 24 as expected and I was excited to open it so I could configure it and have it ready for when she received it. I felt something was wrong as soon as I opened the shipping box, which was in excellent condition and did not appear to have been tampered with based off the B&H Photo Seal Tape. The watch box inside however was not shrink wrapped and looked a little worn.

I don't know how good they are since after placing an order for a cell phone their verification department called. I didn't recognize the number so didn't pick up. They wrote an email and called me back two days later. It was the day I was supposed to get my item. They asked me about my address and said I'm not listed there. I told them it's my friend's rental house. She just moved there. Why would I be listed there? How do you know people are listed in a rental home? I really don't understand the concern on their part, if I order something with a third party Credit Card, why do they care about my address that I am not listed there?

My wife and I ordered a lot of camera/video equipment from then in the past week. They got part of my wife's order wrong. When I called them about it they said we could either ship it back and after they receive it and inspect it (3-5 days), they would ship us a replacement. The other choice we had is to pay for a new one and ship the old one back. If we had ordered the wrong thing then I could see these options. We placed the order correctly and they made the mistake. They Aren't willing to fix their mistakes. They want the customer to pay for their mistakes. We will never shop here again.

I order a item. Selected fast 1 day shipping. Got it a week later. Called the customer service. They told my there is nothing that we can do. This was a day after I supposed to get the item. Terrible customer service.

I have had an extremely difficult time getting paid for equipment sold to them for $840. It took over a month to get a check issued. FedEx delivered payment to some other address. I called back and B&H said they would reissue a check. I was told it would go out the day I called. A week later still no check. I called again and was at first told the check hadn't been cut yet? Then the service rep corrected his statement and said it had been FEDEX and would arrive today or tomorrow. He gave me a tracking number. When I arrived home there was nothing from FEDEX. I then went online to track the check and found out that the # was not found.??? I called again and explained the situation again requesting to speak to a supervisor. After a long day on hold the agent came back on to tell me he hasn't transferred me because he had the check in his hand and it was going out today. Will it ever arrive?

Avoid this store at all costs. Bought a Fujifilm camera and bundle package. The store rep then told me there was a pricing error, and cancelled a transaction, which then incurred transaction fees of $32.00. So I got no camera, charged for transaction fees, then after a few days, my credit card got compromised in New Jersey with $4500. What a joke. I then contacted customer service, who basically said '** off, you deal with it.. It's not our fault to have a pricing error'. Overall, the worst customer service, all they care about is your wallet and scamming people, which is not surprising as you would notice the moment you walk into the store. They operate like a bank. All fellow creatives, do not shop here as they don't care at all about customer service or just having a minimum level of decency as a human being.

Always the best prices and best deals. I ordered a Sony RX100MVA and it was just about the best price on the market, almost $200 under everyone else and of course it came perfectly brand new and on time as always. Too bad they charge tax now, miss the days of no tax in the past.

I have been a B&H customer for a while now, but this review only relates to my latest purchase which is my worst online shopping experience by far. I ordered a color grading monitor a month ago and I was expecting the delivery to arrive on time according to their estimate. I run a small business and it was important for me to receive the monitor on time for a project I had to deliver to my client. Unfortunately, the package was lost for a couple of weeks (the delivery was supposed to take only one week) and neither B&H, nor DHL (their elected carrier) were able to give me an answer on the whereabouts of my purchase. Eventually I had to rent a similar monitor to finish the job at a great cost to my tiny operation.

B&H has the poorest customer service I have ever experienced. I purchased a $150 software program that was advertised on their website to work with my computer and camera. This was a completely false statement. It did not work. When I contacted them and requested either an update or at a minimum a partial refund they totally refused to help saying the program was not defective, it just doesn't work with my computer system (Windows 10) which they falsely advertised it would. Very poor service. Do not buy from this company...

Ordered a product for my son's birthday which displayed "Expedited" shipping. So I thought it's 10 days before his birthday so with the claimed 1-3 day shipping will make it no problem. They shipped it ground 3 days later and has still not made it here! This has happened before on items purchased for my company so they must be very unlucky to have a "system error" as claimed multiple times on the shipping method. Will not order again.

If you're looking to buy from bhphotovideo, make sure you get a manufacturer warranty and not the one bhphotovideo provides which isn't the same. I bought a Pixel 3 and 95 days later I found out my charging port isn't charging. I reached out to Google and they offered to help, but since I bought from bhphotovideo and they are not an authorized reseller, google said I need to find out what the user id that was used to purchase the phone from google store. I reached out to bhphotovideo only to find out they bought the phone from somewhere else.

No technical service. No after sales service, I bought internationally an H Alpha telescope that came with one decontacted Etalon, since it took me more than 30 days to discover the problem, it was my first H Alpha telescope, they said are not responsible of the product and I need to go through the manufacturer warranty. This is not the service I am looking, the seller should be responsible at least for a year in case of any defect. And not having any help from an after sales department after buying a new product is not what I am looking for, much more if I think all the money spent in this shop and when having a problem with one product you don't receive any help. Is like work with robots that only think in profits with low margins.

I ordered a used camera online, and they sent the wrong product. I sent them an email with a photo of what they sent. They refuse to send me the right product until they receive their mistake back in the mail. They are not taking care of me. Packaging materials are not free. Postage is not free. My time is not free. I am not their employee, to perform like a dog on command. I did not pay good money to get treated like someone's errand boy and fix their mistakes. Bottom line, buying used from them is a big risk.

Bought computer parts from them. There was a missing item. Wrote to them about the issue but did not got a response or follow up from them. Made several attempts to contact them and they said they will look for a solution but just kept getting the same answer.

Ordered a TV on August 9. As of August 29 no TV. Called to cancel order on Aug. 29 and am told there is a restocking fee. Really??? They said 5 business day delivery and when it never comes they charge a restocking fee? Talked to a very rude supervisor who could care less. Never using these people again.

I ordered 1 item from India. Salesperson typed mistake on name they typed photography in the last so custom clearance refused to give me. I requested so many times to B&H but they are not resolving this and I lose amount and time. Shall I proceed with legal against this company.

I have been shopping at B&H for a few years now. Their website is very well organized and provides all the information I need, whether it's technical specifications or reviews. Finding what I'm looking for is always very easy. Furthermore, if I end up ordering a wrong item, returning that item is not complicated at all. When it comes to photography and electronics, B&H is my favorite go-to place.sssssssss

I don't think I will ever be doing business with this company again in the future after this latest complete shipping hell experience. This company after waiting since June for a lens to come in stock charged my card out of the blue 1 day after sending me an email telling me they had no new updates for me. After calling them about the charge they told me the lens was already shipped so even though I was clearly frustrated I decided not to cancel the order and get it from them instead of the local shop I had found one at. Today I find out they shipped the lens back to themselves and then immediately shipped it off to another customer... Guess what!? Now there are no more lenses in stock! Go FIGURE! $900 poorer and a company who thinks this is just fine customer service... Stay away. They are trash.

Bought a Macbook Pro online and they sent me the wrong machine with half the RAM. No big deal...mistakes happen. Called customer service to resolve this issue, paid for another computer only to have them send me the wrong computer AGAIN. Called again and they tried to get me to purchase another computer. Not to mention, they tried to upsell me with a more expensive model and offered to knock off $40 for my “hardship.” Waste of time and money. Sent both the computers back for a full refund and will no longer be purchasing from this company.

Ordered product on 7/15/19, special order, not in stock which I knew. Website product would be available to ship in 7-14 business days. 14 business days has expired, no product availability yet so I called customer service and was informed it's backordered through the manufacturer. I called manufacturer and said they have no idea why I was told that, they have plenty in stock. Received an email today from B&H customer service stating product is still backordered. Lies! Worst customer service I've ever experienced! False information provided to customer to cover some shady business practice they have with the manufacturer. I would have been ok if they told me the truth. Will never use B&H again!

Ordered a used camera and lens from B&H for the amount of approx. $2,850. About 30 minutes after placing the order, I received an email that the order was cancelled. No explanation, no anything. After checking the next morning, the item that I ordered was not available anymore. I can only assume, that the website of B&H showed items that actually weren't available to begin with. My conclusion: Never order at B&H as you never know if they actually will be able to deliver. Very bad service.

The website says they are open till 6PM on Sunday, and I tried to call several times between 5 and 5:30 with only a busy signal. I bought a USB Bluetooth stereo tuner, wired it to the speakers, plugged in the USB drive and it played for 10 minutes. Turned it off and came back the next day, turned it on, and got the welcome please wait screen, which NEVER WENT OFF! The unit is defective, so I emailed PYLE and they said to deal with the retailer, which I cannot do because they do not answer the phone, or they left early, or they don't have a switchboard that can handle more than 1 call at a time. I will keep trying, but as of now I will never recommend them and write scathing reviews wherever possible, one per day. This is day one.

I purchased a replacement lamp for my Epson projector. The lamp should burn for 4000 hours. I got 150 hours out of it. B&H won't do anything since more than 30 days has elapsed. I obviously was sold a defective product or one that wasn't brand new and had hours on it. B&H offered to contact the manufacturer for me and follow-up with a return email or call, but never did. Once I spend 45 minutes on the phone with Epson, they offered me 10 percent off a new bulb. They cost approximately $150. Not helpful either. I won't be purchasing another Epson product or anything at all from B&H. There is no integrity in their products.

Brand new defective product from B&H - MacBook 13" touch bar 2018. It was my first order with B&H and received a brand new MacBook Pro touch bar from B&H delivered on 06/21/19. The packaging was in mint condition but the item was found defective as I was not able to set up my MacBook so I had to call B&H customer service and surprisingly was asked to contact Apple Care and when I contacted Apple on the same trying to help me set up with two different technicians failed and advised me to return the product which was concluded as defective.

I attempted to post a sincere and lengthy evaluation regarding the Matthews Baby Mini Preemie Steel Stand; even complimenting both companies, but offering consumers a warning about the condition of four stands I ordered and had to return. My issue is that B&H refuses to post my honest and accurate review. I have the mini slider, and just ordered a second one last evening--will receive it today, and have three C-Stands. All are fabulous. But, the new Mini Preemie is to be avoided.

On May 5th, 2019 my banking info was used without my knowledge. On May 6th, 2019 I contacted my bank to notify them of the unauthorized fraudulent charge. Because the transaction was still pending my bank advised me that the transaction could not be stopped unless the merchant (B&H Photo) cancels the transaction. I called B&H Photo immediately to inform them that someone placed an order from there company using stolen banking info. The representative transferred me to someone in their so called fraud department. That rep advised me that the order had been shipped and that the company was going to contact FedEx to stop the delivery. She then told me that she would send me a form stating it was fraud and that it would take about three days for me receive a refund. I still contacted my bank to put in a fraud claim.

First visit to this store today. Went to purchase a backpack. Asked if a particular backpack was in stock and if I could take a look at such. The salesperson wrote up a sales ticket, asked me for my phone number (I declined), and sent me to the cashier to pay for it. I explained to the cashier that I just wanted to see the product. The cashier had to call a manager to cancel the order. Then the manager stood across from me at the counter while I took a look at the backpack. I was not allowed to walk away from the counter with it because she said that she had to return it to the stockroom if I didn't want it. This company aggressively pressures people into buying things. I will never purchase anything here. Ever. P.S. Why are uniformed NYPD officers performing security for this company?

I bought a phone which ended up not working properly, after calling customer service they told me to come in to the tech dept in their store so they can check it out. I had to travel all the way to the city to their store, 2 technicians checked out the phone and said that they can't fix it and I should return it for a refund. I returned the phone to them and didn't hear back from them. I had to call them daily and email them consistently for updates.

I have been to New York on April 2019. As I stayed to a friend’s house, I order from B&H via internet some equipment and then I visited the store (the last day of my staying to USA), in order to see some other items and decided there, which ones to buy. The total amount of my shopping was 550 USD. One thing that I wanted to buy from the store, was a tripod for my DSLR. So I went to this department and I met a Chinese man (I suppose), middle age. I saw him two tripods printed from their site, the first one costs 24.95 USD and the other one 34.95 USD. Both were (and are until now) in stock. I explained him that I wanted the taller and lighter tripod they had, in order to saw me and other tripods.

NEVER buy with B&H photo and video. I ordered a product from them and after ordering received continual delays in shipment for TWO months! When they finally "sent" it, the product NEVER arrived! After peaceably trying to discuss with the company my situation, they REFUSED to refund me! I feel STOLEN from and not appreciated as a customer. Overall, POOR customer service and TERRIBLE company management. Do not go through them, or risk having your money disappear before your eyes and B&H just shrug their shoulders.

I purchased a kit, they sent me defective gear, I called in for a replacement. I have a gig due in 9 days... they were talking 2-3 weeks until I could get my replacement. I talked to a manager who was even more unhelpful, understanding or even listening for that matter. I wrote into their customer service who blew me off and basically made it sound like it was my fault they sent me defective gear. The overall feeling of the whole experience was disgusting. I ended up going through the manufacture for a warranty exchange when the device is brand new, I literally took it out of the box the day before I contacted customer service. In the future I'll spend a few more dollars and take my business to someone who takes care of their customers properly.

B&H refunded my purchase of an LG Oled after I bought it and discovered it $400 less at my local Best Buy 1 day later. My last 2 laptops I bought from B&H had to be sent in for repairs within 3 months of purchase so I can only imagine the problems a TV purchase from Brooklyn would result in. I contacted their shipper from NY all the way to Denver trying to get a stop ship. B&H REFUSED to stop ship. I finally stopped it in Denver.

B&H Photo’s customer service is simply awful. I have purchased a ton of camera gear from B&H over the years. Never had an issue with the products or had a need to return an item, until now. Recently returned a product and B&H credited back the money to the wrong card. B&H admitted their mistake, saying they didn’t follow my request for store credit. Now the money is lost forever. B&H’s mistake has cost me a lot of money – and they simply refuse to own up to their mistake and do the right thing. I used to be a huge fan of B&H (as evidenced by all the camera gear I have purchased from them) – now their complete lack of customer service (when they are at fault) has turned me off for good.

Purchased Wacom graphics tablet and Epson scanner. Online, Expedited order. No delivery on expected arrival day. Called FedEx to track. Turns out B&H had my address wrong in their system. Called B&H multiple times. Couldn't get them to do anything to retrieve my shipment. Their only response was that it was my fault because I should have checked the order confirmation. True, but I have ordered from them multiple times before, and had no problems. Now I am out $595. Never ordering again from B&H. They are arrogant, and don't care about their customers.

Used Sony RX10 camera was in excellent condition. I took a chance on a used camera from B&H Photo and it worked out. The camera I bought was rated as condition 9, described as: "Shows signs of use, but very clean." Any signs of use are very hard to find and the camera works well. All parts shown as included in the manual were there. As for delivery, that worked too. I ordered on a Thurs. about one hour before B&H closed for a week & a half for Passover but they got the shipment out that day and it arrived in 5 days. I also bought several accessories (filters, spare battery, charger, etc.) and these arrived when promised and are all correct.

I accidentally gave an incorrect address to B&H. The package was delivered by FedEx to that incorrect address. FedEx said I needed to call B&H. B&H could then call FedEx and tag the delivery for re-delivery to my correct address. Sounds simple, right? One phone call, and FedEx was actually expecting it. But, no. Nope. B&H flat out refused to make the call. Instead, they opted to argue with me about it for approximately 20 minutes. 20 minutes of arguing that they wouldn’t make a three minute phone call. These people are not just wrong, they are jerks about it too. I will never shop B&H again.

I ordered a computer Chassis from this vendor, and it arrived broken. Bottom panel was all bent, the thing wouldn't stand upright without wobbling, and the internal plugs were bent, making it totally unusable. I've read from other people here that they sneakily re-package used products and label them as "new." Apparently, they also package broken products and label them as "new" as well. I will post a supplementary review when I get through the return process. DO NOT BUY FROM B&H. THEY ARE A TERRIBLE VENDOR.

Careful. Be VERY Careful and check over Each order.. They Re Sell Returns as "NEW" they repack, re shrink wrap, they kind of have an effective scam system going there.. I am a Long LONG TIME customer of theirs! I have had several purchases in the last year that are an obvious repackage! A few things downright used and abused sold as "NEW"!

I just can not believe that I’ve been calling, emailing, chatting with their customer service for a month now. For what? Just a pelican case that they sent me the wrong color twice!!! Imagine!? You buy a case, get the wrong item, return it, and get the SAME wrong item again!?! Even paid more because they charged me for tax and duties. So I paid tax 2 twice, kept the wrong item (because I couldn’t wait another week and deal with the return process) and they just keep saying sorry for any inconvenience! The very first thing in sales and marketing is “building a relationship with your clients.” It doesn’t matter how big your company is; it’s the customers that coming back to you. If you don’t offer them a good service, they won’t last that long.

I ordered an Apple Macbook Pro with the newer Mojave Operating System at a great sale price in mid-December 2018! This was to replace my previous Macbook that died after 6-1/2 years. Anyway, they sent me the a Macbook Pro with the OLDER HIGH SIERRA OPERATING SYSTEM!! When I realized and contacted them, they 1st told me that they can substitute ANY Mac OS... when I told them that their website is advertising this laptop, as well as all of the other MAC Pros with MOJAVE OP SYSTEM, they seemed surprised.

They indicated that the Camera been discontinued.

‪#BHPhotoVideo #BHSuperStore #Photography Really bad experience and lost my money, I will never recommend B&H to any International customer because their tech team, e-commerce and shipping system is not capable to understand the requirements and don’t want to improve because B&H very happy with what they have and doesn’t care about quality of sales and after sale B&H avoid to response. If you have extra money to waste then go with B&H. Order #**‬. Note: B&H blocked me on Facebook and Twitter because of complaints.

I spent $688 for a Zhiyun-Tech Crane v2 Gimbal from B&H Photo Video... 18 months later & after only light use, it's dead! Disgusted at the response from B&H Photo Video. "Purchase a replacement." It's hardly been used!! Nearly 700 dollars & they expect me to buy another one!!! AVOID GIVING THIS COMPANY YOUR MONEY - #rippedoff #buyerbeware APPALLING CUSTOMER SERVICE.

This company is absolute garbage. If you need a return or customer support I strongly recommend finding something else... like Amazon. I am upset that I am writing this because I have used B&H and they have been helpful in the past. Unfortunately, I was sold a faulty Item that I received on Feb. 8th and was not aware it was faulty until I used it March 3. I ask them to return it March 6 and they can't help me. What a burn.

I ordered 3x Schneider 31mm slip-on lens caps back on 2018/11/23. I received one in short order. The other 2x were back ordered. About 6 weeks later, I received an email that the remaining 2x items had shipped. When they arrived, the box contained a sheet of bubble pack, a cash register receipt for 2x of the items, and nothing else. I contacted B&H customer service, and they indicated the missing items would ship immediately. I received this third shipment a few days later, a padded envelope this time. It contained 1x of the items, and another cash register receipt for 2x of the items.

Price matching policy is not clearly defined nor is it followed. Online customer service representative was rude and unresponsive. I've been a long time customer (over 9 years), and this is not "excellent" customer service B&H claims to have. Would've spent a lot more with them, but instead ordered as much as I could from the competitor instead. B&H lost over $1,000 in business because of this.

After a long research I have place an order of an entire telescope setup from B&H photo to the sum of 4800$. The package was supposed to be sent in 3-4 days. It took them over a MONTH to send it. I had to send them emails asking what's going on, call them every couple of days and each time I got the same response, "we are working on it and will ask for an update from our warehouse." They sent the package with DHL Express. dealing with DHL was a whole other terrible experience but that's not the issue here.

I purchased a Leupold binocular from them assuming that the quality would be amazing considering the price I purchased it for. Customer rep. also convinced me to go with this brand. However, after receiving and trying it for a couple of days, couldn't believe a product worth $300 would be such a bad product. Also, the surprising factor was the genuine consideration to go with the brand as suggested by their customer rep. It was a very bad mistake and I regret it. Here, comes the worst part. If I didn't like the product, I had to pay the return fee. I felt I was trapped the way they have mislead a lot of customers. *This is the Worst class Experience from a best in class store in NY.*

I have been a longtime customer with B&H because of their service. On February 9, 2019 I received a used lens with a defective lens hood. Chatting with customer service, I asked if this was consistent with their 8+ rating criteria. They immediately offered to send a replacement hood. Great, I thought. Done. A few minutes later they contacted me to say that they didn't have one in stock. They then offered to either take the whole kit back for a full refund OR they would purchase the hood from a third-party of my choice. Wow.

This dispute has gone on forever and B&H has refused to refund my money on a Samsung Galaxy S9+ phone which cost me $699.00 which is no small change. I have all the proof of return as well as a documented call in which they agreed the phone was the wrong phone for the USA and that they'd accept the return and refund my money. That has not happened and it's 4 months after the return. I'm quite shocked being a commercial advertising photographer who has bought from them before and find this extremely dishonest, despicable and totally bad business. Thus, I'm warning all who chose to purchase from B&H Photo to beware as they've totally gone in a bad direction and like me, you could get burned.

After purchasing from B&H for the past 20 years I will no longer be a customer. B&H clearly doesn't care about the customer anymore. I ordered a 65" TV (Sony 65x900f) and unfortunately had to cancel immediately due to them playing games with the price. I was quoted a price on the phone and was charged more. After getting the confirmation email I called to correct the discrepancy and despite spending an hour speaking to customer service and sales, the mistake wasn't corrected. You shouldn't give a price then bill more, this is unethical and clearly B&H doesn't care about the customer. Shame, because they use to be a reputable company... Ten minutes later I ordered the same TV with another company for much less money.

Lied about estimated shipping times, website slow and difficult to navigate. There is currently 10 processing charges in my bank account. Order was difficult to cancel, will never use again and neither should you.

First time buying from this company, and I had high hopes of good service since they're a well-known store. I should've read more about them. Apparently, they're good at everything else, except shipping their product on time. I found a fairly cheap telephoto lens from their app storefront, and ordered it with priority overnight shipping (next day morning) at 10-11am the day before, which is $60 extra. The next day, no package. Checked FedEx tracking, it's estimated to arrive the following day. So, I pretty much burned money for no reason. Amazon had better shipping service, even eBay private sellers do it better! Sure, it's my first time buying from B&H, and it will be the last as this first experience was bad. No one from their immaculate "customer service" tried to even contact me about this blatant mistake on their end.

Have been dealing with B&H for over 30 years. Great service! Always prompt, and great inventory of products, even for a traditional Black and White film buff like me. Film, paper, framing, matting, and mounting supplies, etc. are always available through B&H. They deliver promptly and are always helpful with questions I might have.

Well, so I'm not calling about a $3000-product... The agent with whom I spoke went beyond not giving a ** to being downright scoffing. His voice announced by its timbre and modulation that I was somehow interrupting his lunch break or whatever, simply by having the guts to intrude with a product inquiry. Now, upon consideration of the two occurrences of same disgraceful arrogance, no longer will I do business with B&H, having in the past spent rather a large sum ordering from them!

I have been using a Nikon D7000 and wanted to try the mirrorless full frame camera. The Sony A7II is amazing even with the kit lens. It captures color so accurately and feels great in the hand. Much easier to deal with than the Nikon, which was a very nice camera. I have not tried the adapters to use my Nikon lenses yet, but plan to down the road. Of course, they will have a crop factor, so I may just sell the old lenses and buy either new or refurbished ones after I have had time to learn the ins and outs of the Sony. B&H does an amazing job of being well stocked and quickly delivering orders. I use them for most electronic items and have been totally satisfied with their prices and their customer service.

I've been a long-time B&H customer. Over the holidays, I ordered two Apple computers, in a total of 4 orders. One order has yet to ship, and one of the computers was so poorly & hurriedly packaged, I was surprised it arrived intact. B&H disregarded my shipping requests altogether causing further inconvenience and delay during a busy season. The chat representative was arrogant and my subsequent inquiries to customer service were shuffled around, with no one taking a second look or even knowing what the issues were. No apparent ability to track problems from start to finish through their system and not enough interest on behalf of their customer. I am left with the conclusion the company simply does not care. Cannot recommend and will not shop here again.

B&H is my go-to for cameras and electronics, they have a huge selection, outstanding customer service, competitive prices, fast, free shipping, absolutely nothing not to like! Website navigation is easy, lots of useful reviews by B&H's highly knowledgeable clientele. Good recommendations for accessories for each item.

First off, I never had a problem ordering from B&H in the past but there's always a first time. I needed an item quickly and B&H offered the item I needed with "Free Next Day Delivery" so I placed my order with them. I was shocked when the item was shipped via FedEx with an estimated delivery date 6 days out. I thought that maybe the shipper made the error, that is until I contacted B&H customer service. I requested a return since the day had passed when I needed the item and now I no longer needed it because I had to purchase a similar item locally. They granted a return but a shipping fee of $10.55 would be charged to me.

I wish I had read reviews before purchasing. This company is unethical. It has a deceptive return policy. I bought an Apple laptop computer on a Black Friday sale, and did so based on online information. I was not able to get into an actual Apple store. I carefully read the B&H policy which states that they honor a full refund for returns, unless the manufacturer’s shipping box was opened. When I received my Apple laptop, I opened the shipping carton. I wanted to see how heavy the product was as I needed a small lightweight computer. The computer itself was inside another shipping box, which was definitely NOT from the manufacturer. It clearly was not in a manufacturer's box. In fact, based on the return address label. It appeared to be from a different distributor... Nowhere on the box did it say Apple or have a logo of any kind or any indication as to what was inside that inner carton.

I did not see this, twice I made an order. Once there was a defect in a laptop, and the second time another Macbook was sent. And all at my own expense. I paid FedEx for a refund. I see no reason to do other expensive orders.

Easy to order. Super fast delivery. Website is very thoughtfully designed. Easy to navigate. I found the product I was looking for in minutes. The product explanations and pictures were true the actual product.

I found this site on Cyber Monday and after shopping around thought the deal on a new iPad was good. It took a long time to come although first I got my "free" screen cleaning cloth under a separate delivery - kind of silly since I had to wait for the screen. The iPad was boxed like new but the screen had all these little dots where it was like the pixels were missing, lots of them and it was tolerable and then intolerable depending on the image on the screen. For $799 I was definitely in for something perfect.

As always, doing business with B&H Photo is super simple, straightforward and hassle-free. Find what you want on their website, place an order and within a few days you'll have your product. I've ordered a number of items from B&H, including an entire camera system with lenses. Got a great deal on the bundle and it was delivered in days. The deal was so good that opted to buy from B&H instead of my own well known, local photography shop. B&H always has the best deals and you typically get free shipping and no taxes since it's an out of state purchase (for most). Yeah, I'm a B&H fan for life.

I ordered 2 NEW HTC Vive controllers. One of the controllers sent to me was obviously used. I am not sure how they can make you pay for an unopened new item, and ship you an open box return that is in less the brand new condition!

I ordered a TV on Cyber Monday. Item was backordered, but was given a date of Dec 1 that the item would be restocked and shipped out to me. On Dec 3, I emailed to confirm my item was either shipped or shipping soon. I was then told that they didn’t know when my TV would be back in stock. I waited a week and wrote again asking when might this TV be back in stock and again was given the “We don’t know” response.

I ordered a tripod which arrived a week late -- a week after the head and some accessories. (First bad) A day before it arrived, I was told the order was recalled and another tripod dispatched, but in fact even after I called to say I got the first one and to tell FedEx not to deliver the second one, it was delivered anyway, so now I have to take to a Fedex office. (Second bad). The rep failed to explain a key point in matching the head to the tripod, resulting in my believing for a long time I got the wrong one. The rep, Patrick **, was not available when I called many times, which made things worse. (Third bad) When I finally got him, he solved the problem in five minutes. Bizarrely, I was not charged for the head, which arrived on time. I thought it would have been more appropriate not to charge for the tripod. Generally, I found B&H disorganized and inefficient.

Yeah, it said out of stock, but it would be shipped in 5-7 days. Now, after multiple emails, it MIGHT be shipped by the 21st, thus unlikely to be here by Christmas. But, when I looked online last week, they said it would be in stock and shipped the very next day. When I asked why my email said they were expecting a shipment on the 21st, and their website said next day, they played dumb. This company has some very shady business practices. In order to increase sales, they post expectations for ordered they can’t fulfill. If you have a high demand product, look elsewhere for it. Otherwise you are going to wait a very long time before your order is fulfilled.

I would like to begin by saying that customer service at B&H has been 5 stars. But, I have been waiting a week for an overnight guaranteed delivery. I keep being told it's coming and to take the day off of work. I have now lost three days of work, and they have lost the camera once. The second camera sat on tarmac for two days and was then flown past my house to the middle of the country. I was told I "will get an update on Monday, but it may be delivered then, so I should take that day off of work too. But it might be Tuesday. We really don't know what is going on." Three days of my life and wages that I will never get back. Christmas hangs in the balance, and the anxiety of not knowing if I am going to have anything for my son is truly zapping my Christmas spirit.

B&H did not help. The manufacturer (Philips) did finally replace the defective product. I'll give B&H another star because they do have good prices and quick shipping (if they actually have an item in stock; if not then all bets are off). But just know you'll be on your own after 30 days so make sure the product is from a reputable manufacturer who is willing and able to repair or replace your item should it fail under warranty.

This is a factually correct review. Don't do business with them. If there is any problem with your order it will not be solved for you. I ordered $1600 worth of video and audio product from B&H. Only 1/3 of the product arrived. They said there was a warehouse issue. They said they would overnight the rest of the product, never did. After calling again I got the same response, "we will overnight the rest of your order." Only one microphone showed up four days later. I have workers at my house that FedEx claims there was a signature from them. Why would you get a signature from a worker at my house?

I bought (amongst others) a well-known brand for a carry-on photography backpack. Its price (after special discount) was very attractive and I took advantage of that opportunity. Living outside of the US, generally, I prefer to buy this kind of items, personally, at B&H facilities in NYC but, this time, I ordered it while I was traveling in New Mexico. The shipment arrived there on time, as promised and I also was confident that, if needed, I could return it/exchange for other backpack I was considering as an alternative.

Let the buyer beware! BH Photo sold me a Galaxy S7 phone in Dec. 2015. as an international phone. I paid over $700.00 for the phone. BH Photo never appraised me that the phone could not be serviced in any way in the United States because it is too different, especially the battery. I found that out myself when I tried to have the battery replaced before it needed to be around Thanksgiving, 2018. Some International Phones can be repaired in the U.S. but not this one, according to Samsung.

Do not use this company. They will ship you broken merchandise and refuse to replace or repair. B&H shipped me a 65" TV with a shattered screen. They have declined to replace due to physical damage (duh). There are better retailers everywhere with similar pricing that wont attempt to steal your money. STAY AWAY FROM B&H PHOTO!

Update: I have not yet received the camera, but B&H has been really trying to resolve the issue. They have been incredibly nice and apologetic, which is rare in a business these days. It's not that much money for them, but they have been showing a lot of interest in making me happy....despite me not being very pleasant. I do really appreciate the customer service. I will update again if/when I actually receive the camera. B&H: thanks for actually caring about your customers

The headphones were very well priced, far below the usual. They are designed for use during activities and are held on the outside of the ear canal by a band that goes around the back of your head. They stay in place and are comfortable. The sound is good and for safety they do not block all the sounds around you, although I would not recommend any earphones for biking outside. The order was promptly shipped and arrived quickly.

This has been a nightmare. They promised online on practically every product expedited shipping. However my package left on Wednesday December 5th 2018 at 10:30 am with the shipping guarantee expedited (2 day). But yet it is not been delivered when checked Friday 12/7/18 morning online for updated status and the delivery date had been changed to 12/10/18 Monday therefore making it 6 days from 12/4/18 Tuesday when first ordered. When contacting support at B&H Photo customer service 800 number I was told over and over and over that it was shipped on 12/5/18 Wednesday which I already knew from checking the tracking information online myself. And upon telling the service representative I already knew that and was wanting to know why it wasn't being delivered within 2 days shipping guarantee he said that he couldn't do anything about it. So I spoke to a supervisor who mirrored the 1st support tech and refused to do anything.

Dear,

I love B&H due on their good website template, best customer services and good promotion for what I am looking for. If you travel a lot and especially in U.S, should pass by B&H in New York, I got most of the items bought online.

My experience with this company was poor from the start though I didn't know it until the product arrived... the wrong product and restocking fees and poor customer service. 1. When ordering the interface to PayPal kept failing causing me to start the process over and over. Four times it took and in the end the wrong product was ordered. 2. The information in the confirmations sent to me never gave a complete description of the computer configuration so I didn't know it until the product arrived at my daughter's house and she opened it that it wasn't an i7. The label on the outside of the box did not say it was an i5. 3. When I called B&H support they said I should have received an invoice showing me the configuration when I ordered; I never got one. All emails showed the product number but no confirmation of the computer's configuration.

Re: preorders, if you need or want your product or merchandise within a reasonable amount of time, DO NOT PREORDER with B&H. I placed my pre order of the MacBook air on 11/23/18...after written inquiry, several calls, several estimated restock dates. On 12/4/2018 I was told it would be up to 10 more days, MAYBE. The customer service rep. was very quiet and unconcerned which resulted in cancellation of my order which he was able to do without question or attempt to resolve before the call ended. I received an email that the order was cancelled, just an FYI...IT’S NOT WORTH IT.

They advertise many good deals. But they are incapable of delivering on them. They make promises on prompt shipping, and then they blame, "high volume", "warehouse problems". They charge the credit card but do not ship for days, and when you cancel, they need 5 business days to refund - sounds like kiting. They used to be a good vendor a while back. Their unfair competitive advantage of not collecting tax for out of state sales is disappearing due to court rulings. The warehouse workers have reported labor disputes and lawsuits. I wonder if they can survive the competition of better online suppliers such as Amazon. I for one, will avoid them form this point forward.