B&H Photo Reviews

Ordered a Bose sound system from them. Prior to its delivery, I changed my mind. Therefore I refused the package and it was track shipped returned to them under the same original tracking number they shipped the order to me. It was received and signed for by them. My emails inquiring into refund credit went either ignored or were vaguely answered. I ultimately had to dispute the charge with my credit card.

So I found B&H and I ordered two cameras as gifts for friends. Well the first camera I found out that B&H canceled the transaction stating that they were familiar with the address of my customer and that there was fraud associated with the address. REALLY. So my second purchase had been shipped and B&H contact UPS and had my order diverted back to the store and never ever even notified me of what they were doing. Still has not notified me. Has not refunded my money. I am glad I paid these crooks with PayPal. I thought the deals that they have were amazing. Evidently it was too good to be true and obviously everything that glitters is not gold. Beware of B&H! They do not treat their customers with respect and judging from other posts I have read this seems to be a normal practice for these people.

I have seen a few negative complaints and wanted to add my positive comments. I have shopped in their SuperStore and can only say that you can't turn around without a Green Vested employee looking to help you. Try to get help at Best Buy or any other retailer. Their staff is knowledgeable and friendly. Although I shop in the store I buy mostly from them online. Reason is I live in NJ and I get most orders next day for free without paying sales tax. I have never had a problem and continue to shop there. Their return policy is the best. Those that complain about it because they could not return a product after the 30 days is laughable. Try to return a used product elsewhere after 30 days and you can't either. We need more stores like B&H.

I have been a loyal B&H customer for over 30 years and in the last six months have spent over $3,000 for new camera equipment. I wanted to return one camera body, one week beyond their 30-day, full refund time window in order to purchase another camera body at twice the original cost of the first camera. They offered me a trade allowance of 40% of the purchase price, in spite of the fact that the camera warranty had not been filed and all original packaging material was in absolutely perfect condition. Net/net, there is no reciprocal loyalty with B&H - it's all about making a buck - customer relations obviously totally unimportant. I've learned my lesson - sell your gear to KEH in Atlanta and buy from Amazon.

Bought a TV from B&H on Cyber Monday. FOUR MONTHS LATER the TV has not shipped. They charged me the day I bought it. Hey B&H, Cyber Monday deals are supposed to be for Christmas. Christmas is not in April! They wouldn't offer a comparable model for the same price either as a replacement even 4 months later. Just terrible customer service that made my Christmas TV gift disappear!

Placed an order for a tablet. Purchased drop warranty also. Site says I will not be charged until shipment. Item still out of stock, yet they immediately took funds from my debit card for the warranty. They claimed it was 'in stock!' Crazy! I could wait months for the tablet to be in stock, meanwhile my warranty runs along with no benefit to me. I just cancelled everything. Sure hope I get my $ back.

I ordered a Tamron 70-300mm lens from them online. They pulled the money out on 2/17/15. The same day, another $100.00 was pulled from my account. The transaction said it was from PayPal. Six days later, another $100.00 was taken out of my account also, supposedly, from PayPal. I know that B&H Photo is connected with PayPal, because I was thinking of setting up a credit account with them. But I wanted to see how they handled this one purchase first. What attracted me to B&H was they offered free shipping for orders over $100.00 dollars. They stated my order would reach me in 2-3 business days. It actually took 5 days, which kind of angered me. Strike 1. Strike 2 and 3 came when someone supposedly from PayPal pulled another $100.00 from my account. I know it's B&H because this is a new account and this was the very first transaction I made with this account.

I ordered a software product upgrade from B&H. When I downloaded it, I discovered the software upgrade was invalid because the previous version of the software I was using was too old. I called B&H to see if I could pay the extra to purchase the full version of the software. They told me there was nothing they could do for me because the upgrade requirements were listed in the FIFTH paragraph of the product "overview." (Who reads a product overview for a product they already know they want?? You don't even see the product overview on your screen unless you scroll down past the main product information page with the "ADD TO CART" button.)

Bought - unbeknownst to me - a "gray market" 300mm f 4.0 Nikon lens in 2013 from B&H. I knew that said lens was procured from Japan and was used, but so what? Well the lens, lacking a US serial number, is considered a gray market item, and cannot be repaired by Nikon USA if damaged. B&H shrugged their shoulders when I reported this event. Evidently, B&H buys such equipment in bulk and resells. Fine, but the knowledge that such equipment, when damaged (even from normal use: like shooting photos in moist environments) becomes junk was never made clear. B&H feels comfortable not supporting clients who purchased such products from them. I would recommend other clients avoid buying ANY gray market products... Please demand certification that product has US serial number, or RETURN!

Ordered a $1200 laptop from B&H. Within an hour of opening the laptop, I realized laptop isn't sturdy and is very heavy for my regular use. In short - I didn't like the product. It was brand new, with all manuals, warranty everything in there. I requested return immediately but was refused stating that box has been opened. How will consumer not like the product without even opening it. So this means, if you want to return a laptop, you just see it from the box (which you can anyways see on YouTube). This is rubbish. Would suggest to never buy from B&H. I made a mistake of not buying from Amazon (as it charges sales tax in my state). Amazon has best customer service - do always buy from them - lesson learnt.

I placed 2 orders with them. The firsts was a monitor with a bad pixel. It’s taken over 2 weeks to get a replacement. The second was a filter set that never arrived. 3 weeks and no rma, refund or product return. This is combined with limited EST hours and this store is just not small business friendly. They cost me more money in the end.

I purchased a Chromebook back in November 28th. The estimated time for them to ship was 7-14 business days. I got curious about the seller reputation, so I've researched it online and found a few forums like red flag and Google+ threads from people that purchased the same item the same day as I did, they mentioned that they contacted B&H and were told that they wouldn't receive the products until January 20th. I contacted B&H myself and I was told that they were expecting to receive it December 19th and they would ship it to me right away. Unfortunately I was contacted that day to let me know that they don't expect to receive the product until 'at least' January 20th, so the online forums were right. Customer Service lied to me, the item will not ship for at least another month if they receive the product, which they cannot guarantee. For now they already have my money as I'm an international buyer. Ridiculous!

I ordered a digital product which was supposed to be sent to me instantly via email. I never received the download link. After several calls to B&H they have yet to help me. Customer service says that it was sent and tells me to check my spam (I have and it's not there), and my requests for a refund have been denied. The funny thing is that I have received other emails from them. Accepting my money, but failing to deliver my product qualifies as theft.

My husband purchased a new photo printer which did not print correctly out of the box. He contacted the printer company without resolution. When he then contacted B&H to return the printer the only refund available was a gift card.

Ordered a Soloshot2 and it came with handwritten instructions on the instructions. The SS2 had fingerprints and scratches. Called B&H and they blamed it on SS2. Said they must have sent them the bad product. Look for my Video on Youtube and Facebook.

I ordered a wireless microphone unit. The Website stated "usually ships in 7-14 days." After 14 days I contacted B&H. They said it would be about another 6 weeks for delivery. I tried to cancel the order but they stated "it's a specialty order, you cannot cancel".

I received a bad card reader and it is past the 30 day return. I've called and got nowhere with customer service. He merely stated the 30 day policy. I then emailed and received a short answer stating the same. On a personal note, I've spent thousands of dollars in recent years. To receive the short answered response is not good business. It is for this reason that you've lost a valuable customer over a $40 dollar item.

We ordered most of the electronics for our new home that was being built for us in Florida. The total of the order was over $13,000. It was shipped at different times from different vendors to our professional installer who had to receive the items in three different shipments, inspect them for damage, and warehouse them until he received all of the order and then schedule with the home builder to install. All of the items came in undamaged except for some speakers in which he took a picture of the damaged box. (No damage)

In late 2009 our non-profit purchased a Kodak zi10 pocket camera/video with memory card upgrade from the original NYC location. I brought an ST119.1 form for them to keep as NTS tax exempt proof, but they said their process was to charge the company credit card for the item price plus sales tax, and for us to register the tax exempt status through their online site. Their site explained terms which had to do with a process of reimbursing all tax charges during a 90-day period as a lump-sum credit on the card charged. The credit never came through. Numerous phone calls to an accounting office in California were never answered. This has stuck in my craw every time I hear an ad for B&H. It is an extreme method of sales tax reimbursement designed to bury the transaction over time. Other reputable vendors such as Home Depot or Lowe's have reimbursed sales tax charged for online sales once we registered, and did so in a timely manner.

The Price of the camera I purchased dropped in price 14 days after purchase by way of $200.00 additional accessories included for free, and B&H refused to give me a credit or send me the additional accessories. They wanted me to return to the store, which was impossible, as I was out of state. If you want to purchase a camera, you're better off going through Costco or Amazon.

I have been dealing with B&H for a number of years, ever since 1969, I believe. I have spent somewhere in the neighborhood of $2,500.00 dollars +/-. However, lately it has become what I feel is a bait and switch. Or, because I live out of state, let's send him this. One item was a boundary mic. I called and spoke to a sales rep, I stated that you have advertised two that are the same, but one sells for $65.00 and the other sells for $95.00. He stated that the one for $95.00 has the cable and the other one does not. I stated that I will take the one with the cable.

On the 25th of July, I have received my brand new Hercules DJ Console 4MX from B&H, but in the meanwhile before I received it, while it was being processed, I asked to get the Order Canceled. They told me they can't, I'll have to get an RMA and upon receiving the item, I will just have to stick the RMA papers on it and ship it back with the Shipping company, in this case Purolator. Stupid Process but okay I'll do it. I paid the 25 $ of Shipping and since it's crossing the border I had to pay another 15 $ on top of it and at the conversion rate from US to CAN $ it came out to a total of 335 $.

In April of 2014, I purchased a Nikon D50 w/ a 18-55mm lens. I bought it used and noticed a few minor issues with it upon arrival, but the issues were not very serious. I'm a shutterbug and knew that soon I would be upgrading anyway. The plan was to learn my way around the camera, then upgrade. After about two months with said device, I decided it was time for the upgrade. The D50 is the dinosaur of Nikon DSLRs and I needed to be rid of it.

I bought a Canon camera lens from B&H and after one week of receiving the lens, Canon ran a promo for the same lens but $50 cheaper than what I paid for. If I waited two weeks, I could have gotten the cheaper price. I called B&H customer service and ask about the situation. The rep immediately told me -- "No problem sir!" In two days, I got a refund of $50 back to my credit card. Good experience with B&H.

I don't have one good thing to say about my experience with B&H Photo. Told them I was a professional photographer looking for an inexpensive telescopic lens. Made it clear I wanted something that was better than a high zoom Point and Shoot camera I had. They sold me a lens that was a total piece of junk. Took me forever to get my money back. Then they told me about another inexpensive lens they PROMISED would make me happy. This turned out to be a total piece of junk as well. Only this time they refused to refund me. Oh sure they went through the motions and had me return the item. Kept promising a refund at first, but now more than a month after the fact claimed I didn't send them back the lens cap with this lens. HELLO! It had no lens cap. I plan on spreading the word 24/7 against the company to warn others about them. A must to avoid!

I jumped on an advertised deal, but when I went to order, their checkout was down (religious reasons apparently). I used their option to be emailed when the checkout was available. When I returned, the item was 30% more than advertised. I selected a different item within my price constraints and ordered. I left a review that expressed my dissatisfaction with the bait-and-switch. I was disappointed that when I tried to order, your checkout service was down. I clicked to be notified by email when it was back up. When it came back up the hard drive I was going to buy went from $104 to $134. So I selected a different drive. I don't appreciate the bait and switch. I probably won't ever buy anything from you again.

Their online customer service leaves A LOT to be desired. I ordered a set of photo paints from them about a month ago and when these arrived, I was greeted by a box of broken glass and spilled red paint. I was very unhappy since I needed these and can't get them locally and now had a huge mess on my hands. I was just glad that none of my photo paper ordered was exposed to the paint.

My order was delayed due to incompetent staff in the verification team who gave me the wrong information. When I called customer service to try and get next day delivery for free because the item was delayed far too long, they insisted I pay for this despite the fact that the delay was due to B&H not using the number I provided for verification purposes. The customer service operator was extremely rude, impatient and unwilling to understand the issue and just kept re-iterating the same information. Very frustrating. Needless to say, I won't be using them again in a hurry.

I purchased a camera 3 years ago from B&H Photo and it was recently stolen. Nothing on the paperwork received from B&H contains the serial # of the camera, so I contact B&H to obtain the serial #. I was quite disappointed to discover that they didn't have a serial # for my camera. The bottom line is my camera is gone and the police have no way of confirming that any camera turned in is mine. Therefore, I have no hope of recovering it. I would think a reputable company should have such information, or at the very least provide it at the time of purchase.

I don't want people on this site to get the impression that B&H is not trustworthy. As a professional in the media business, I have done tons of purchases from B&H and all, I mean ALL of them have been positive experiences. I have no stock in B&H nor benefit from praising their company. They have done right by me. Register that!

I ordered a 3-Legged Thing Tripod from B&H on 12/4/13. Did not use it until April 15 on a photography trip out to Big Sur, CA. Two days into the trip one of the legs comes unglued and falls off. Twelve days left on the trip with a 2-Legged Tripod Thing!! Immediately when I returned home I contacted B&H. Here is my reply from George ** :

Three times now within the past two weeks, for three separate items, B&H posted a great price on an item, but when I clicked on the item to buy it, a different - surprise, MUCH more expensive price popped up. They claim it is never their fault, "Well sir, it was probably an old price in Google's cache. We have no control over that" but I buy pretty much everything online (I just bought $15,000 worth of recording studio equipment online) and I have NEVER seen another online retailer have such a thing happen even once. And I assume they are all using the same Google.

When I opened the box, found out that the power cord was missing. They promised to overnight the item and it took one week to receive the cord. Then after powering up the unit, discovered the ink cartridges were missing. They are supposed to be packed in the printer. Neither of these items were in the shipping box. The manager at BH insinuated that I was lying about the missing items. I replied that I didn't have the time to make up these stories and now business has been delayed over two weeks waiting for the complete items that I paid for. I also contacted Epson, only to be transferred several times to their customer service department in the Philippines. These outsourced people were of no assistance. I will no longer do business with BH.

I bought a Ultra book computer last week, not even 7 days ago, and I had to open up the box and at least start up the computer to try it and see if I liked it. I'm not satisfied so I put it back in the original box and packaging. I wrote to B&H Photo Video and told them I want an exchange and I would pay the difference in price on another computer I picked out. B&H says No Returns/Exchanges on a computer if it was opened. I told B&H am I suppose to be a "mind reader"? How else was I going to know if I liked the computer or not until I had a hands-on experience with it.

I called used department to check my return status and refund. The agent was so rude and hung up on my while I was talking to him (can you believe this?). I was returning a over $1000 laptop so I had to be carefully checking my return status. The answer I got was so arbitrary, and the agent's attitude was so rude. I am worried that I may not get my refund back and probably I will never buy things from BH. Perhaps they had good attitude and pretended to be nice and patient to you when you want to buy something from there, but trust me that their customer service is just different as what they advertised. So disappointed!!

Horrible scammers! Posting a Black Friday deal on Samsung TV's and then shut down the website from being able to order. We printed the ad which stated the sales price was good until the 2nd of December with free shipping and no sales tax. BUT when the online ordering was made available the price skyrocketed $160+ more and it was only the Dec 1. When contacting them, they whined about them only making $10 on the deal (don't advertise it, if you don't want to sell it) AND refused to honor the promotion, even with being shown their false advertisement. I would take my business elsewhere (and am).

I bought an expensive compact camera, and was told at the time, a timer and other accessories would be available. When I called back the next month to purchase these accessories, the rep on the phone, who could barely speak English, clearly did not understand the difference between different flashes and the difference between a shutter release and timer. He would only transfer the call to an equally stupid rep, who know less than he did. Stay away from these folks.

I placed an order for three items. After placing the order, I realized I had used a recently cancelled credit card (which was stolen by a store clerk). I cancelled the order. Then, after updating my credit card information, I placed the order a second time. I explained this to the B&H representative. Then, they charged my new credit card twice for the same order. I disputed the second charge. B&H threatened to recall my order, but after some back and forth, we had things sorted out (I thought). They assured me my order would be delivered on 8/28, and they had cancelled the recall. On 8/30, I learned from UPS that B&H had, in fact, recalled my order (despite their assurance to the contrary). Now I have to again dispute the first charge on my credit card.

I already filed a complaint with the BBB, NY and B&H Photo never responded. I ordered the product online on March 13, 2013. It was never delivered to my address, even as of July 8, 2013. I had paid in full at the time (Product: + Shipping to Saudi Arabia). I ordered from B&H Photo in the past, and products were delivered to me in Saudi Arabia, and the United States; therefore I assumed my money was safe. On July 8th, I asked for a refund for the full amount due to their non-delivery, and negligence in handling my order. The Drop Ship rep agreed to the refund. He later said I would get the refund for the product, and NOT for "services & duties". I received my refund for the product to my credit card for JUST the product.

Well, I called B&H to ask about a price difference between the price from a camera lens on my tablet and the price on my laptop? The person I got on the phone was very condescending in having to explain the fact that items do go on sale at times and then go off. His tone was very rude and it seemed like he was trying to make me feel like an idiot. When I questioned him about his tone, he turned it around on me, and then eventually hung up on me.

I ordered headphones for $250 from them. All that I got for it is an empty box with padding bags in it... So I had to call them 1000 times, write them Emails + take pictures of the box and etc. Well, long story short, they told me that my headphones probably has been stolen from the box on my porch (which I don't think so, because box wasn't really damaged) and told me to go to the police department and file a claim with them and all this fun stuff... And after that in a few weeks MAYBE they will refund me...

Well, B & H didn't get their sale, I didn't get my tablet and my bank now has to chase down and void the payment made to you. I called the verification line twice and received two dissimilar answers to the problem (at least the second guy admitted some culpability at the B & H end). I think you need to rethink your verification process. It let us all down.

Purchased a D7000 camera in early May. The camera had numerous dead pixels. We RMA-ed it in exchange for another D7000. We stated that if the second one is damaged also, then we would want an upgrade to the D7100 (about $200) as compensation for having the camera on a credit card for 1 month, which they sent us defective materials. Customer service agreed there should be an adjustment and said they would work with us (misleading). The second D7000 arrived with dead pixels! Customer service (same man) backtracked on what he said (this is a month after original purchase) and said he could only give expedited handling, but would still do RMA and replacement via UPS Ground. And there would be no compensation in price on any other purchase (even though it's been 1 month and 2 cameras later with dead pixels! With charges on our card!).

I live in Atlanta and my son is a student at NYU. His Lenovo U260 laptop power adapter went out overnight, and he had a paper due the following day. Because I had to coordinate with my son, I called B&H a total of three times and ultimately spoke with three different individuals. Fortunately, all three were extremely professional, knowledgeable and went out of their way to help me track one down and get it to my son as quickly as possible. I had purchased from B&H in the past and had been very impressed with the quality of merchandise and the competitive pricing, but their service is unsurpassed. By the way, B&H's closest NYC competitor was asking $70.09 and B&H was charging $25.72. Both were Lenovo brand. This is a difficult to find item, and the competitor's pricing seemed extremely opportunistic to me. Thankfully, I didn't have to pay that price.

I purchased a Toshiba laptop from B&H December 24, 2012. I did not set it up to use until end of January. I discovered the wifi connection was unstable. In February, I called Toshiba. They told me that's just the way some wifi’s are. First Toshiba told me that this laptop serial number was activated in February 2012. My three other computers in the house have a very stable connection. I called B&H about this. They sent me an email copy of some original invoice form. I called them and told them I wanted them to take care of this. They did. Then after six weeks of use, the keyboard malfunctions. Also, the touch pad started acting very strange. I called Toshiba. They told me it would cost me $25 in shipping to send it in for repair. I called B&H and they said no, they would not take it back as it was after 30 days. So I filed a dispute with Bill Me Later saying I would not pay for this laptop. They disputed it to B&H and B&H denied the dispute. B&H told me if I send it back, they would refuse it. I did send it back and haven't heard back yet, if it gets refused or not.

I purchased 3 Nikon lenses and was sent 3 Nikon Grey Market lenses that have no warranty with Nikon USA. They will not exchange them with the right ones. B&H is a rip-off. The only reason they would do this is for more profit. I will never buy anything from them again!

I tried to order an item online. The site said it was not available. It did not permit me to pay for the item and wait for delivery. It offered to contact me when the item became available. I requested to be contacted. I received an email saying my item was available. I went to purchase it and the price had increased by 75%! I contacted customer service about the difference, but they would not honor the previously quoted price. There was no "no rain check policy" or any other notice. Nothing but a scam if they don't honor advertised prices. Very disappointed.

When will I ever get my TV from B&H? I purchased a 55" Samsung TV on 11/23 (Black Friday) which shipped on the 27th. However, it’s 12/13 and I still haven't received the TV. Customer service can't answer questions but have directed my questions to the shipper. The shipper doesn't respond to their questions. So when will I get my TV?

I am a long-term BH Photos customer for many years. I had been satisfied for all past purchases until this time. On October 9, 2012, I sent the used Canon XTi to the BH Photos Used Department with estimate trade-in price of $140 with paid shipping by BH Photos. Over one month later on November 30, I received the same camera back from BH Photos with free shipping. However, I found that the CF memory card can't be inserted to the camera CF memory slot anymore. The camera must have been opened and something inside have been modified or stolen. Why? Is there anything inside valuable?

I made the mistake of purchasing an HP Pavilion dv7-701us Entertainment PC at B&H. Its performance is horrible. No matter what site I try to access it takes forever to connect. The first time I brought it back to the Returns/Exchanges window, the guy pressed the on button and said, "The machine is faulty." And he offered to swap my PC for a new one. I brought the new one home and have the same problem. It takes forever to connect to any site. I brought it back again and another guy at the Returns desk said I couldn't return it for a refund because it was out of the box! I didn't buy a cardboard box. I bought what I believed was a good PC.

This company sells open box items and second hand items as new. When you try to reach them on any of the phone numbers they have listed, there are 12 phone numbers on the invoice - none of them are ever answered. One ring and they disconnect you. If you call first thing in the morning, you can get sometimes an answer but they will put you on hold until you give up. They are not a reputable company and they are very deceptive. I have just paid top dollar to them for a new camera lens that I was waiting for them to get in stock. They sent me an email saying they had received it from the manufacturer and now had it in stock. I purchased one. It came and is an open box and had been installed on a camera before. It had the original box but not the original packing inside and had been used before. This happened to me before with this company and I forgot about it. Never again order from this company!

I have yet to receive my items but this is just a review on the unprofessional and as you will see, unnecessary, service I had to endure during B&H's phone "verification".

My first and last experience with this company happened when I purchased my son a netbook in November of 2011. He opened it on Christmas day and it worked for a few weeks, then malfunctioned with "black screen". The motherboard is probably fried. They would not do anything at all about it, did not offer to replace it, fix it or anything. I am sure they bought up a bunch of stuff known to be of inferior quality. I don't even think it is exactly what I thought I ordered. My son was so disappointed. I am a single mother who is trying to get my son through college. I can't afford to spend money on junk. B&H Photo are a bunch of shysters, in my opinion, and I will never ever buy anything from them again and I am telling everyone I know not to either. They do not strive to satisfy their customers. I was even told by their spin doctor that I should just be grateful that my child is not ill. What?

I ordered Adobe CS5.5 upgrade from B&H Photo at the beginning of May, and am told to expect my software in about three business days. The software was $20 cheaper than through Adobe, and I'd get a disk. Three to four days later, I get a notification that Adobe will no longer be honoring shipments of the software to B&H for resale. Clearly, not my problem, but one between supplier and seller. They state in the first paragraph that they will issue a refund to my Visa, and I wait 4-5 days. Meanwhile, I was then forced to go onto Adobe.com and purchase CS5.5 upgrade, before the free offer to upgrade to CS6 would expire (May 7).

First, I would like to acknowledge that I did make the mistake of not reading the pop-up informational notes on the online order screen which did say "No cancellation or return for this product." My issue is I made the mistake of ordering the software (Cubase Artise 6) that had several version, which one was for educational/teaching that was discounted at $149, and that it required a special license. The next day, I logged online to check the status of my order and noticed it was waiting for stock and it would take up to 14 days before I would receive the product. At that point, I called B&H and was informed that if I did have the required licensed that I won't be able to use the product. I was then told that it was non-cancelable and non-refundable. I then informed the service rep that they have not charged my card yet, and the product has not been shipped, so I don't understand why I couldn't cancel the order.

After 6 weeks of being on the 5D Mark III list, they refused to tell me what number I am on the list nor when the last shipment came in to send any cameras out. I think the reason is that they are changing the order of who they send to depending on what they order in addition to the camera body.

I ordered a laptop from B&H Photo online and my debit MasterCard was charged the fee of $829.95. After 3 days, they mailed me that they have to verify my card. No problem. I scanned the front and back of the card to them, masking my middle 8 digits. Feeling that was all, they again contacted me a day later and said:

The item I received was not correct, because B&H Photo's website is not adequate. I had them process an RMA. By Federal Law, they have 72 business hours to process my refund. They took over two weeks. Their excuse was that they were too busy processing holiday gift returns. Is it my fault that they don't have adequate personnel to stay within the law? Their attitude is deplorable, and I will purchase my items elsewhere.

I tried to apply for a tax exempt for an expensive purchase. Normally, I don't do it but the tax alone would be 170+ dollars. I called B&H about it and after 3-4 times of being hung up on, someone finally started talking to me. I simply asked to have a tax exempt put on my account. One person said it's impossible for me to use a tax exempt unless I am a business or non-profit. Why can't I use my native American tax exempt form? Every representative told me this until the 3rd or 4th call (because they love to put you on hold then hang up). One person emailed me and gave me a website to do my tax exempt form on. I did what they said, faxed it to them and got an email saying they received it. No further instructions.

I ordered a Sony laptop. I opened the box and and found I need 1" smaller than the size. When I called them, they informed me once the box is opened. There is no way to return to them. I have been shopping online store all the time but never had the experience. They must have standard return policy that normal store does. Their price is cheaper generally from other store and they put bait to them. Once they sell it, it is absolutely the consumers. I hate the shameless strategy because knowing the return policy is the responsibility of the shoppers but they know this part will be missed. So they are exploiting people.

B&H issued me false advertising, and rude customer service representatives. They ignored my attempts to return/exchange an item. Then proceeded to charge me $50.00 more when they did process my exchange. They refused to honor verbal contract. After dealing with a multitude of very rude customer service representatives, we asked to speak with the manager. The manger refused to speak with me. My request and had the CSR honor my request.

I ordered speakers supposed stock "non-cancellable" on internet. No response from 11/21/10 to 12/8/10. I called and told them if no response, no order. I asked to check and found the order. I waited on hold for four separate periods to find that they were not in stock and finally had to insist on canceling, which they eventually did but not easily. They charged my credit card and I will have to see if they will reverse the charges or if obstruction to cancellation continues.

My complaint deals with two separate but related orders from the Used Store at B & H. The initial order was placed for a TV and promised to be delivered on July 2, 2010. This unit arrived late on July 7, 2010 in a damaged state causing us to refuse the delivery. The unit was intended for a vacation rental property that was being rented over the July 4th weekend. The unit was not rented due to the lack of a TV resulting in a loss of income for one of the most lucrative rental time periods.

B&H Photo accepted my order for camera and assoc. on May 5 for $171 to be shipped as a Mother's Day gift. May 10th I called customer service and they say the order was canceled because they said they called Randall ** and that he said he did not place the order with that card. I then was sent to card verification and they said that they spoke to Randall ** and confirmed not to use the card. B&H had my name and my credit card listed to a different Randall ** in Texas at a different address, different email, two different phone numbers, and different product history. B&H has compromised my credit card, credit history and promoted identify theft. They should be investigated to determine if this is a separate incidence or is it routine and does management condone this sort of action. B&H personnel I have spoken with so far will still not admit they have switched identities. They are not willing to even talk about it after the second call. I can not get put through to any management person in authority to file a complaint.

I bought a video camera for $5,199.95, plus guaranty for 3 years of $419.00 on 04/25/2009. Last 12/09/2009, it was not working, the switch power button. I called B&H, they gave me another phone. After 6 days of trying to speak with somebody about my problem (my English) I receive back on February 2010. Three weeks later, the same problem, another month in the repair center. The last time (3 times is enough) is in April. They sent me back with 2 issues, more damage: the zoom-in doesn’t work and the cassette holding doesn’t work. I can work with that video camera. My family has only one camera and expenses I have. I can lose my job. I can’t spend more money for rent of another camera. Please help me.

I purchased a Mackie 1604VLZ3 mixer "kit". The web site description said it included Mackie Traction3 software and a carry bag for an extra $50 over the basic model. I did not care about the bag because this is permanently set up in a church. The item came in two days but no software! E-mail said they would get it out to me; then e-mail said, "Sorry our mistake. It doesn’t come with it." But the website still shows it! Now I have a useless carry bag and no software. And B&H seems not to care about making good on their advertised product.

I went to B&H chat line and discussed the netbook that I wanted to order - and with some software and the upgraded RAM. I placed the order for the software, netbook and RAM. I have the order invoice. B&H, on their own, changed the order on the shipping invoice. When I got the shipping order with the change, I contacted them and they said that they shipped my order. I said, "But you changed it," and they responded that they shipped what I ordered. This is crazy. I faxed the initial invoice with my order on it but they still say they placed my order despite the change they made. It would have been okay had they just admitted their mistake but they have some out-to-lunch explanation.

I will keep my information anonymous for the employees or B& H Photo will know who I am and I'm afraid they will break my knees for exposing their scams.

I attempted to order a laptop from B&H. When they would not complete the order without a "confirmation" phone call (so they could try to pressure me into additional purchases, I presume). I then cancelled the order and received an email confirming the cancellation. Two days later, the charge for the laptop appeared on my credit card! They have not responded to my emails requesting this be credited back to my card. These are very shady tactics, in my opinion. Why would they charge a card after the cancellation? They also charged four separated charges of $1 for no apparent reason. These $1 charges are still "pending". My credit was affected with possible interest charges accruing.

I submitted a complaint yesterday 5/12/2009 on consumeraffairs.com when I was very upset after dealing with customer service and was not sure where else to go. I left two voice messages to the managers (Boris (sp??)) and to my surprise, I received a phone call within one hour and with courtesy. The Manager acknowledged the issue and promised that my order will be submitted and would arrive very soon. I got a follow up email this morning (5/13/2009) and another phone call this afternoon that my TV will arrive this Friday with confirm delivery on 5/15/2009. I am so glad to see this positive response from B&H and felt good that at least the Manager is showing professionalism and doing a follow up to make sure that my order will arrive on time. PS, I have received my DVD (part of the combo package) this morning.

I had no complaints about B&H (bhphotovideo.com) until today. I have been buying from them for a quite a while but today, they showed no professionalism. I ordered a TV with DVD combo on 5/5/2009. The order was sitting there in processing state for TV and backorder for DVD. I called them yesterday 5/11 and they told me that they only have a TV and not a DVD player and they can ship TV separately. I asked them to ship the TV and then all of a sudden, the status changed for both DVD and TV orders are processing. I chat with them again and got information that they have found TV and DVD and will ship both of them by end of the day.

I ordered a CoolPix 7900 digital camera and the Lowepro Rezo pouch. I paid for 24 hour shipment from around four in the morning 3/24/2009. I got the pack from B&H. The pouch was there and the invoice, but no camera. I called them and they said they were resending it the next day. I asked for a confirmation number, which they refuse to send. I THINK THEY GAVE ME FAKE NAMES - Joe and Moe. I reported them to the BBB. This is not over by a long shot. It is not about the money. It is about the principle. This company is an absolute scam!!!

I bought 27" computer monitor in November for gift at Christmas. Monitor arrived, checked and found to be broken. The switch for monitor brightness did not work. Called Samsung, went through tests with agent, and was told to send it to them for repair. Several weeks later, I received an email message saying the part was ordered for repair.

I found out the hard way that this statement is not true: "At B&H, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to B&H within 15 days of receipt of item(s)." I recently bought a Nikon NID30018200K D300 SLR Digital Camera Kit from B&H. I was unsatisfied with the camera kit and wanted to return to exchange for a different one. This request was made within the time frame (15 days) of their return policy. I was told by their staff that the item cannot be returned if shutter counters show more than 200 exposures. Even if you agree to the 15% restocking fee, they still not allow you to exchange for a different item. Here is a partial chat transcript:

I purchased a Nikon D300 camera body and an Elinchrom EL-Skyport RX Trigger Set. The Nikon D300 was fine, but the box for the Elinchrom EL-Skyport RX Trigger Set contain only a (1) receiver, instruction manuals for the receiver, a charger, and various outlet attachments for international travel i assume. Basically, the transmitter and one receiver are missing.

I had problems regarding delivery of of order (40' SONY LCD TV) from B&H Photo Video. I bought the product on-line, as I usually do with B&H, upon the understanding that their terms of shipping and delivery would be respected.

My B&H order #1004262757.On Dec.18th 2005,I purchased 1 of My 2 Canon 20D digital cameras from B&H along with other photo gear.The 2nd in January 2006! I and My fellow wedding photographers in Lodi,N.J. always pay a little more at B&H for the integrity and experience they have. Their Canon Rebates offering $100 back for the camera was a big draw!!

They misrepresent a computer that I order. I was expecting a computer with the features described in their web page and I received a diferent product. They only refund $225.00 without asking me first,they were abusive, arbitrary and very rude. Thy told me that this is the only way to end this amicably (I have the copy of the email Henrry Posner sent me)