B&H Photo Reviews

Ordered graphics card, paid, expecting delivery 5 days due to holidays. After someone waiting in all day on supposed delivery day contacted B&H only to be told there was a verification problem. It then took 48 hrs to resolve 2 emails, 1 live chat and then a phone call to be told it would be sent out now. If they had email address why when there was a problem they did not contact me? I have no clue. Do they expect their customers to be psychic? If I was to purchase anything from them again after ordering I would immediately call verification team and double check order information and dispatch. I would not trust them to deliver in a timely manner. Otherwise, their customer service leaves a lot to be desired.

B&H Photo has extremely reasonable pricing. They ship everything very quickly. Everything was packaged nicely & very secure. All purchases arrived in the specified time-frame they provided. We like everything about B&H Photo including the large selection of products to meet all of our needs, the quick response to any questions we may have, the ease of every transaction, the check out on-line, and the great communication they provide on every transaction - email confirmations of orders, shipping confirmations with tracking information. We will continue to shop B&H Photo for all of our camera equipment needs. They have super-great customer service. We made several purchases on different occasions, all on-line. All purchases were very positive transactions. We did contact them regarding a few questions prior to a purchase and all questions were answered. We had no problems or issues.

I bought my camera in a store and my experience was very good since they offer me an excellent quality of service. I contact customer service because I want to know some details of my new machine. They give good answers to all my issues about the camera I want to buy and offer me good support. They know very well all the things that we want to know about this service and about my camera. This store also give great prices and promotions.

I read the camera review and looked for the best price. B&H has the best price so I decided to buy from them. I ordered my DSLR Canon T5i online. The shipping was fast and service also was nice. I really liked to do business with them. They are experts in camera and photograph matters. You can find top line cameras and cameras accessories. I always wanted a service like that. Really happy with them. I have no complaints. B&H is one of the best on photograph, better than Adorama.

B&H Photo has the best price and provides smooth transaction. Their published pricing allowed me to make value detection without being pressured. I like the very comprehensive catalogue which I can use for future reference and new product selection. The purchase snail was complete, and allowed me to track my purchased product. Customer assistance number was visible on several of the documents. Clearly stated return policy. Photographs are detailed on most products but I would like to be able to pick several products and compare then side by side. Also, I wish they would include tutorial to type links on. Plus, the online ratings seemed incomplete to me. I wish they would have more detail upfront.

I bought my product in the store since I wanted to see and test the quality, the brand of the camera I wanted to buy and thus avoid inconveniences about said product. They have excellent prices without counting the excellent attention given by the staff who work in this company and by the administrative staff. I like everything and the quality of their products without counting the priceless brands that sell in this store.

Bought the items online Fortunately, there was not much trouble with the ordering process. It was hassle free and there was no trouble with checkout. Easy to use site. Very detailed information. Everything I wanted to know was in the site. I was able to compare different items for my assessment. The item selection is very vast without having to overwhelm one self with the variety. Checkout is also a breeze. There is nothing to dislike about B&H Photo but maybe the color of the site or add a sort of rewards system to the site so more people will be encouraged to buy.

The products from B&H are always top quality. The order was filled perfectly and shipped in a reasonable amount of time. The internet pictures are always clear and the description is always in detail. Whatever you see on the internet is exactly what you will receive in the mail. Their return policy makes you feel comfortable ordering from this company because you know they will stand behind all of their products. I have never had a problem ordering for myself or for my son ever. Just recently ordered and bought my son-in-law equipment that he requested as a birthday present and he said everything arrived in perfect condition and was exactly what he wanted and was very happy.

They were very helpful and really knew their stuff. I bought my camera and accessories at their NYC location which was modern and very well stocked with everything I needed. I like their prices and types of cameras. When I questioned them about their prices I was able to compare them easily with their competitors. I would definitely go back to them for additional photo equipment.

Good look overall and it was easily accessible. Good company with good rates as well. I used it for pics and all went well. I would use them in the future again if I could. We also had a good time shooting pics.

I needed a new camera, so look online for different models and prices and B&H Photo was the one that caught my attention. And they had recommended it to me before. Everything is excellent. Very good configuration, fast, I like all. I love how the photos are, the most important is the memory. Recommended to all my best friends.

In the past, I have purchased a few items from them, all went good. But not this time. I ordered a Nest outdoor cam, came in on time, however, I open the package, I noticed it is used cam, the inside Nest package has been opened. It is still working, but just so surprisingly, they will sell it as NEW?

I bought a computer lens and it was a great lens. I had a very pleasant experience. The item was shipped quickly and was just as described. I had no problems with the item that I received. It was of good quality and have no reason to dispute its authenticity. I have heard wonderful things about B&H such as the following: A friend of mine had a computer issue and talked with customer service and got replacement options. Based on their advice, he ordered a new computer that arrived the following day. The customer service person advised him what replacement software was available for OS Yosemite and loaded the latest Microsoft Office onto the computer. Thankfully he was also able to transfer all my friend's Hard Drive data to the new computer.

This banjo should have been in parts in a manufacturer's box. I received a banjo put together. I don't know who put it together or if they have done so correctly. This banjo was a floor model. It had fingerprints on it from customers. It is missing the bridge. Without a bridge a banjo cannot be played. If it had come as it should have in a manufacturer's box, then it would have come with tools for assembly and maintenance. They did not send the tools that came with my banjo. I now have a banjo that cannot be played nor can it be properly maintained.

The experience was good. Excellent, smooth and relatively easy ordering process. Great quality products for good prices and they have awesome daily specials and fast shipping. I've bought a camera from them and it was reasonably price. And they don't have ma tax so I saved. I bought both in store and online. The website is easy to search to find the items you are looking for and the staff in the store was very helpful and knowledgeable and was able to answer the questions I had for them. There are some rude employees, but I say that the majority are customer friendly. Also, I had received a defective product, but they make it easy to return. However, the replacement was damaged also. They need to have better shipping packaging, and they should offer protection in shipping.

It was very easy to use their website and the experience went quickly. Their website is clear, concise and very informative. They had many different cameras available and they had exactly what I wanted when I purchased my camera. Their prices are also excellent. I purchased my camera and equipment online. I did not have to go to a store and deal with parking, waiting and crowds. It was an easy shopping experience for me. The equipment arrived in good condition, the package had everything as ordered, and I received the package in the time frame promised. There is nothing that I dislike about B&H Photo. I had no negative experiences with my purchase and I did not have to contact customer service about anything. I would recommend them to anyone purchasing a camera.

B&H has a very nice atmosphere and I can find what I wanted. Their employees were very nice, informative and could find what I was looking for. Cashout was fast and easy. I also like the wide range of cameras and equipment they had. They has the latest camera equipment. The location and the store design was also very nice. I didn't have to drive too far to reach the store. However, the space and the messiness of store was a little bit cumbersome. Maybe a little less clutter. And maybe their company should invest in a bigger store because if you have a bigger store you can potentially add more variety and space when there are a lot of people there shopping. But generally speaking, I did not find that the experience was not pleasurable.

I would highly recommend B&H Photo! They have an awesome selection of equipment and great customer service. My husband is the photographer and he won't go anyplace else. It's a great place for a beginner or an experienced photographer to learn and test out new products and ask questions from a staff that is qualified. The representatives there are very knowledgeable about the products they sell! We have done both home and store purchases and both are great. We have had smooth transactions. We have only used them for assistance and are consistently met with a helping attitude. The only thing that would make it better is if it were closer to our home. We have taken the train into New York City before to shop and it was a great experience!

I purchase all my camera equipment thru B&H. Their customer service is great when buying but beware when you need something. They are not honest. I purchased a D750 Nikon at full price. I was marked down $400.00, 10 pass my 30 day return and you also got a free hand grip. They told me they could not help me as my 30 days was out by 10. Keep in mind I am looking to buy another lens over 2000.00 and just bought one for that amount and a new flash. Told me to contact Nikon. They would be the only ones to help me. Well that was an epic fail. They're a billion dollar company. They can't help me they said. B&H lied. They could have issued me a credit or refunded something. Instead they decided to lose a lifetime customer and many more because one word speaks a thousand.

It has been at least ten years since I shopped at B&H, but it was a good experience. It carries a large variety of products. The customer service department is well versed in knowing their products and in aiding returning or prospective clients with said products. The merchandise I ordered arrived promptly and in excellent condition. I am still using it. The only thing I dislike is that no physical stores are located in my area. Products I purchased were bought either online or through customer service. I could probably spend plenty of time and money in one just wandering around looking at all the fantastic products for photographers. But my experience with B&H was exceptional.

It was very easy to get the items that I wanted. They offered a Nikon camera on sale for a limited time and I scooped it up. It was an awesome deal that I couldn't pass up. I bought it online and it was easy to shop. The website was laid out very nice and was easy for me to navigate through. I was able to find my items and purchase them. I would maybe offer more deals and promotions, but other than that it's great. Everything was positive with my interaction and I will definitely do business with B&H Photo again.

B&H Photo seem to be a good company to deal with for buying photo stuff from. They have a complete selection of good and even beginner photo gear. The prices for the selection of the photo gear they sell is very good, both from the end that's low price, to the middle price to the higher price photo gear!!! They have great photo gear. They have good deals and promotions on the most desired and wanted photo gear. They seem to ship their products with care and great speed, though sometimes the shipping costs are high!!! I bought my photo gear online. I am not near a retail or brick and stone outlet, however if I was near a brick and stone outlet, I probably would go to the retail location, but buying online saves me money. I don't have to pay sales tax when buying online!!!

I ordered both a camera and additional equipment online and was very happy with everything I purchased. Good price and fast shipping, supplies arrived well packaged, also really good selection to shop. They had a lot of options to choose from and gave very good information online about the products available. It was uniformly good and very positive experience and I would recommend it to others. Excellent quality and selection.

B&H shipped me a broken item. They knew about it because the damage was so extensive it was hard to miss. It was not due to shipping because the protective packaging was in great condition. I already waited 2 weeks for the item to arrive. Now I have to send it back and B&H doesn't want to expedite a new order or to provide some kind of service to make up for their misconduct. Never again!

Needed a filter for my old Canon camera and went to find the right one to fit and give correct contrast. I shopped in the store vs online because I needed help figuring out what would work best. The clerk was very helpful and worked to get exactly what I needed. I would definitely go back for future purchases. It was good and I would recommend B&H Photo to friends. Overall great experience.

B&H Photo was simple, and easy to conduct business with. Site was accurate and easy to use and made it easy to browse their product offerings. They generally have reasonable prices. They also have a wide assortment of products for many different camera categories and it can be a bit overwhelming. But the visuals and descriptions are helpful in understanding what they are and if they meet my needs.

Good experience. Website is easy to use. I purchased the camera online (there's no store anywhere near me), and it went very smoothly. They also have a very wide variety of items, and I can even get good refurbs from them from time to time. Good prices (usually as low as if not lower than Amazon or Walmart), fast and (usually) free shipping, straightforward website, warehouse locations about 2 days from me. It would be nice if they would open up a location somewhere near me, but their website is usually sufficient. Sometimes their technical descriptions are not as detailed as I would like, but I can always check out the specs on another website anyway. When I did contact customer service, it went smoothly. The camera was exactly as described, and I saved enough to get some accessories as well.

I went to New York City store by Union Square. I purchased a camera and other equipment. It took a while to talk to someone because the lines were long. It was way too crowded and it took a long time to get help, to pay and to wait for the item so I could leave the store. However, I found the staff to be helpful and knowledgeable. I really appreciated them. Plus, the store had lots of choices for equipment. They have many options for cameras, flashes, tripods, lens, and other photographic supplies.

I first did research and was linked to bhphotovideo.com. They have a large selection and I liked how they have the new and used items there for you to compare. They have each item listed out by brand. Then the brand is listed out by each model. They also list out the items that have been discontinued or updates. Plus, it shows reviews. And all around great detail. Although the prices are sometimes high, there aren't many things about the site that are bad. It's easy to read and locate the items I am looking for. I looked up the lens I wanted as well as the camera brand and make that I wanted. I put it in my cart and continued to check out.

I have great experience through buying process and researching process with their customer service when I have lots of questions regarding the specs of the camera and which one is best for my budget. I researched online and bought in store. They have a pretty hard policy on returning merchandise when I first returned the camera as it was not functioning well enough for me.

I bought photography equipment in the store. They were so nice and really helped me find the perfect item for my job. I like their customer service. They really went out of their way to make sure that I got the exact equipment that I needed. I was able to ask all the questions I needed to decide on the product I need. Plus, I can find everything I need in one store and the prices are great. It was the best experience in my life. The experience was so positive that I will definitely buy more stuff again and I will recommend this company to other people.

I placed my order online in the evening, picked it up first thing the next morning. Everything was quick and effortless. Same day pickup option makes my life so much easier. Delivery is also quick and cheap. Also variety is incredible with knowledgeable employees. I am very happy with the service. I had a very smooth and easy experience with B&H Photo. My friend recommended B&H Photo and I've been a happy customer for years. I keep coming and recommend it to everyone if an occasion call for it. Although the lines in my local store are a little bit confusing at first, it is not a big deal, just takes some time to get used to it. I am a very happy customer.

It was easy to shop with good quality products and variety of options to choose from. Service was good and did not disappoint. Bought online with good updates about invoice and shipping. Shipped timely and received item on time. The overall experience was positive with good approach.

It was a quick and simple purchase. The options of video cameras and cameras were massive. They have cameras for the exact needs you have. It is easy, informative, and an overall pleasurable experience. I would definitely consider buying from there for any camera or photo related needs. The prices are reasonable, fitting must budgets. The service was easy to understand the people were more then willing to help and when they talked it was easy to understand. Customer service from them was the easiest thing. I bought online but after looking in store. Online purchases are normally cheaper. I did have to contact customer service only because the package was a day late and was very impatient. Over all they are a good store.

B&H Photo has a wide range of products that you may not find anywhere else. They also have good pricing on their products. I bought online and it was a good experience. I liked the selection and how they have the site arranged because you can find everything you are looking for easily. What I ordered arrived on time and was in great shape. But I do not like that there are not more physical stores because some products would be nice to try out before you buy them. I also dislike having to ship items back if something is not right. But good experience overall

No matter what I purchase from this company, they get it out quick. They also offer great back-end support. Returns are easy. Often offers free shipping. I would recommend this retailer without hesitation.

Excellent. Knowledgeable staff. B&H is pretty much my go to store for anything photo related. Super store and Large inventory. Competitive pricing. The most important thing to me is price and they beat all of their competitors in price. Sold used equipment in person. Free and fast shipping. It's a little bit far from my home but easy to navigate online shopping makes up for it.

I purchased a e-mount camera lens from B&H online. The website was very easy to navigate I also like that B&H Photo has very competitive prices. I did some extensive research trying to find the cheapest price. They advertised the cheapest prices I could find for the product by over $50. And B&H continued to beat all other prices, that even includes some prices of related products. The purchasing process went very smooth. One item I don't necessarily care about is that B&H's brand feels dated. I'm a graphic designer and I think they could improve on their logo and overall branding. The Red, Tan and Yellow colors are very old school.

My shopping there was very enjoyable. I bought my camera equipment in the store. I had a very pleasant experience. My purchase was very positive. The people were very friendly and knowledgeable. The store was very clean and tidy and have plenty of the latest merchandise. I liked how organized the store was. It was a nice place to shop and the people showed you how to use the equipment before you bought it. The sales people explained everything to my satisfaction. The decor on the walls and ceiling could have been more appealing and the flooring could use some work. Their merchandise could use some work and the floors could use some cleaning. I did contact customer service when I had issues with using the camera. Overall I had a good time shopping there. I would shop there again.

I bought a digital camera and a nice leather case and also an extra battery for the digital camera. I purchased the items in the store but did do research online also. Very good shopping at this store. I felt the sales people were very knowledgeable. This was very helpful to me when buying this digital camera and other supplies as well. The service I felt was very good and all the staff seemed to be very hands on helping me make my decision. Walked out of store very happy with my purchase. High prices is the only thing that concerns me. I know I could have probably bought somewhere else for maybe cheaper. It is always the best to get the best price.

I researched online at their website but I purchased in the store. It is a giant and awesome store with helpful customer service and many options for purchasing equipment! There are even random candy bowls around the store. Even an excellent place for browsing future purchases. The people that work there are always friendly and exceedingly helpful! You're sure to find what you're looking for no matter of style. The lines aren't even very long! All positive experiences with customer service. They helped me select and make sure I had the right camera lens for me.

It was quite a few years ago when they were new in the internet business. We ordered a camcorder and were quite pleased with the service we received from them. The specific things that I like about B&H Photo are the wide selection of items they have for sale, their return policy and the fact that they have an actual brick and mortar store. I wish there was a store in our area! I would definitely shop there.

I Ordered my products online and it was shipped and received quickly, as well as being correctly filled. I was able to select from several products until I found exactly what I was looking for. The product descriptions were complete and accurate. I really was impressed with the wide variety and selection of items, the user-friendly website and the ease of ordering the items I needed. I also really appreciate the acceptance of a promo code to save money while ordering quality product. I would like to see more product ads and pricing specials on the website. Overall it was a completely positive experience which has brought me back to browsing the website again and thinking of ordered from there again when my needs call for it.

It was a seamless exchange and purchase from the B&H Photo website. Product was easy to find and the checkout process was as easy as it gets. There were multiple discounts that were available and numerous payment options. The one thing that drove to the B&H Photo website was the promotion that they were running that offered an extremely deep discount on the photo equipment that I was in the market for. The only thing that I would suggest to the web developers would be to limit the number of items that appear on each page. There was some difficulty in staying with the item I wanted when I was on a page. As I stated previously, the B&H Photo experience was done online and without any issues. The checkout process was also easy and there were multiple options to purchase the item, which I appreciated.

It is one of a variety of photo suppliers that I use. Not just for photography supplies but for optical equipment such as binoculars. The last time I went, I bought some memory cards and an astronomical telescope as a birthday present for my father. The order was completed quickly and efficiently. I also like the layout of the stores but I mostly shop online these days.

I've had great experiences working with B&H Photo. Great selection, great prices and quick delivery. I highly recommend the company and will order from them again in the future. I love the ease of the website and finding the great selection that the store offers. They also have competitive pricing and ship really fast. I purchased the camera online but did call the store to ask questions and have them answered. The staff was great to deal with and very knowledgeable. It can be hard to navigate the Jewish holidays when you need a product quickly. I understand the limitations but it can be difficult to work around. Otherwise I have no issues with the brand.

Great experiences each time I ordered and communicated with B&H Photo. I appreciate that B&H has great inventory and always has what I need in stock. I had a couple of occasions to call the store for further information on lenses I was considering. They were very helpful each time to help me find exactly what I needed. I received my orders quickly.

Bhphotovideo.com is a very professional website and the complete product specifications are listed in a clear and easy to read manner. Plus, the paper catalog had a good selection and all the products my teacher recommended. There were many buying options. The organization of products listed made it easy for all of us in class to find what was needed for our assignment. The teacher had recommended and shared the catalog with us. Our teacher checked what we were ordering and we were all pleased with the result. Purchase was online and the transaction went very well. Our orders arrived with no issues and in time for the scheduled lesson. Teacher was pleased with the product. Also, our whole class really enjoyed the new equipment.

I bought a camera and contacted customer services and it was much useful. The photo video camera DS70 was purchased and it was really good and lot of options available and it all had the good options and the benefits. This gave me immense advantage of using the camera when compared to the other places where I usually buy either online or through the marketplace that was available within my zone. The price was comparatively cheap when in the other places and stores it was more.

My experience with B&H PHOTO was ok, but not the best. They had a lot to choose from different camera and pricing. I also enjoyed the quality of the item but the pricing was a little bit high for my liking. They are overpriced than what I typically spend on my items when ordering them online. I get them cheaper from other sites. I bought my items from B&H online. B&H Photo had good online experience. It was good and convenient. Easy online ordering and shipping options. They had track your package Option. Easy to use but it did take a lot longer to arrive than I had expected.

I purchased a camera from the online store. I knew exactly what I wanted and my transaction was seamless. I did not experience any issues. I liked the variety and competitive pricing. I like design of the website and availability of certain products. This store can definitely compete with Best Buy and Amazon. Shopping was easy and delivery fee and speed were acceptable and I was completely satisfied with my purchase. The only thing that I dislike is the restocking fee during returns. Although I've not done any returns to the store in the past this is something that may turn me away as a customer in the future.

We shopped around, starting in stores locally, then looked at Best Buy online and Abe's of Maine. We ended up choosing B&H. Excellent experience. The website felt trustworthy and it was easy to navigate. There was a Good inventory, I found the model I wanted with no problem. Was able to purchase the camera I wanted online after seeing the model I wanted in a store and it was at a good price. It was less expensive with B&H. Fast delivery and I also like receiving the book catalog in the mail. There were no issues and it was a good experience.

B&H has a great selection, expert sales personnel and the best prices in NYC. A true photo superstore. They have a convenient location, best combination of price, selection and expertise. A true superstore that meets the total needs of today's professional and advanced amateurs. So this is where the pros go for all their photo, video and tech needs.

In a nutshell I placed an order for a CW motor for my drone with 2 sets of props for about $100. When my delivery never came I found out through UPS that my order was sent to the wrong address with the wrong name. Although it was delivered in my complex it was taken to somewhere else. Upon calling B&H to get this corrected I was told "unfortunately it's nothing we can do about it" and they suggested that I go and try to retrieve it from the address it was taken to. I live in SE DC and can easily lose my life by just knocking on someone's door. It is my belief that they have UPS go and try to retrieve the package not me.

Their service was very good. I was able to buy a camera and the salesperson explained best settings and other options. He was very diligent. He discussed prices and pros and cons of camera and other accessories available for purchase. He explained the different lenses and uses like close up and action shots. I even bought lenses, cleaners and tripod. The prices were reasonable in comparison to other stores. I was very happy to be there.

I have made a couple of purchases from B&H Photo in the past. One purchase was a camera and the other was a home theater projector. Both were purchased online and were positive experiences. I have had excellent transactions with them and been thoroughly happy with the items I purchased. They arrived in a timely manner and all was as expected. Sometimes they have the best prices on items. They also have a wide range of items to choose from and also mail a physical catalog to your home. I feel completely safe purchasing items from B&H Photo. While I enjoy the physical catalog I don't like getting them as much as they send them.

Let me tell you about B&H in New York and Steiner customer service warranty. THERE ISN'T ANY. I bought 3 sets of Steiner P830 binoculars from them in March last year, two for my mates and the one for me of course. Mine has recently failed, (condensation in one optical lens). B&H flatly refuse to help or repair the binoculars that have a 10yr warranty. I believe, they're trying to pass the problem on to Steiner themselves. Steiner says it's their product distributors obligation, and have insisted B&H are liable for the repair or replacement. Meanwhile little old me is screwed and now ignored by Both B&H and Steiner. I suggest you buy your products from a supplier that will honor the warranty promised on your item. That certainly won't be B&H in New York!! Please post all over Facebook and spread the word as I have.

The website has an amazing selection and it's nice to deal with a knowledgeable and responsive US shipper. Not only are they very knowledgeable and helpful, they have a decent return policy. If you live in or can visit NYC, you should go to the store to see the selection and talk to a photo aficionado in person. B&H Photo offers quality equipment at competitive prices with old-fashioned responsive customer service. They are established professionals and love to share their passion for photography. I ordered some items online and was very happy with the process. They arrived in a timely fashion and in good condition.

I like everything about B&H. I especially like to visit the store. The staff are always knowledgeable and there's always something new to learn about equipment I wasn't aware of or educated about. My husband and I were looking for a strong tripod. B&H had a nice variety and a variety of prices. It was easy to shop there. Both in store and online there's so many temptations to buy more. It's both bad and good. I like the choices of equipment but can barely afford to buy more than what I come in for.

The first time I used this company was over a year ago. The experience was very good. I noticed a lot of great deals and a wide variety of assorted cameras and reasonably priced equipment. The specific camera that I was looking for was on sale, so that was a good day. What I like about this company is the great deals, excellent service, and wide variety of assorted goods for the consumer. The different colors and aspects of the products that they sell make it a very good place to shop at for cameras.

They are the foremost photographic company and I never had a problem with them. The in store employees are knowledgeable and very helpful. Their suggestions are always spot on and the prices are outstanding. They have the best equipment and the largest selection in a store or online. I purchased in store in NYC and I never had to contact customer service with a complaint regarding any of the products I purchased or contemplated purchasing. This is the main outlet I would use to purchase all my photographic equipment. I would shop at B&H anytime I need new photographic equipment and would happily recommend them in store and online.

Excellent. Their service is very good and they are very attentive with their customers. I really like their customer service, responsibility, and pleasant environment. I love to go and see their offers and buy products. But, they could improve their offers to compete with their competition. Still, I love their photographic quality, the definition, their lenses, in addition to the different brands and models in which one can compare and see which is the best of them. It's a place where I like to buy and I recommend it to my friends and family.

I bought from B&H Galaxy S7 Edge on October 2, 2016. It worked fine for a couple of months and then it started to freeze every once and a while. Finally after 6 months it stopped working at all. While using the phone it got a very small crack in the upper right corner of the screen. I asked B&H to use my warranty to fix the phone and this is the answer I got: "Unfortunately once there is outer damage to the device it automatically voids the warranty." I had the phone checked in a Samsung Lab and their diagnostic was there is a malfunction in the CPU. Nevertheless B&H won't fix the phone because of the minor crack and thus $640 gone to waste. I was very disappointed by the service I got from B&H and I would not recommend anybody to buy from them.

Very good experience with B&H Photo. The online service is very easy to navigate and speedy. They have many items at a very competitive price and excellent customer service. I spoke with customer services and they were very helpful. They were very quick answering my question. Love the company and excellent all round.

I enjoy purchasing products from B&H Photo, they send out catalogs often and I always stay up to date with what cameras are out. Usually people throw away old catalogs, but I have kept the last three issues. I've even circled things in the catalog like a kid does for Christmas. I bought a camera remote and my payment went through relatively quick. The shipping said it was would 7-12 days but arrived in 6 days! I've had personal questions in the past that I wanted to verify with the company pertaining to shipments if I wouldn't be in the area for a few days. Their customer service is excellent and helpful. I've never had complications that they can't help me with, they are accommodating and kind! The overall company makes me genuinely happy. I love the company! I wish I made more money so I could support the company even more than I do currently.

Purchase was pleasant. It was informative and helpful with a good variety of products. Checkout process was simple. B&H Photo was an organized website and helpful. I enjoyed my time exploring the site. It was what I expected. I bought the camera equipment online and it was a positive experience. Helpful and informative, too.

I went there and looked around to find my favorite camera. The staff paid a lot of attention to me and showed me all the options they had. They also communicated very well about all the details. Everything was clear and easy to shop for. I have no complaints at all about the process and it was very smooth. I really love it and enjoy it. It was a nice experience.

I bought paper online and I would purchase it again. Clear and easy to understand website. I didn't expect it to be that easy but I was pleasantly surprised. They have good services and fast shipping. Their products are high quality and very useful for a photography class or professional photography. It's a little expensive, but the purchasing process was good. I did not have to contact customer service because I did not have any problems. I would like to see the store and see how knowledgeable employees are, but overall everything went well. Would definitely go back and I would recommend this store to a friend.

Their online shopping experience is among the best out there! Everything is very easy to navigate and they are always running new promotions and offers. They had the best price available. The biggest two things I like by far is the free shipping and no sales tax in my state! Those two things alone make a pretty huge difference. They also pack their items very well and their processing time is usually short. I also like how they have the site organized, I was able to find everything I needed very easily and quickly. I would like to have a store in my state for returns but I am better off overall since I get to have the advantage of not having to pay sales tax. B&H Photo was a fantastic experience.

Before you decide to order parts from this site please keep in mind that their "in stock" items can drop their status even after you've placed your order. After ordering parts for myself it wasn't until a week after that I found out on my own that my item had suddenly been discontinued. My refund wasn't even processed yet till I called to inquire about it. On top of that they had placed a "hold" on my account which they conveniently state "that it's still in process" for an entire week. Horrible customer satisfaction for not even relaying to the consumer that there's been changes to their order. A week? Even Target has better response time. Honestly their "free shipping" isn't even worth it.

I bought an external flash that was defective on first use. I promptly returned the item for exchange using their automated UPS system. The exchange is taking over two weeks. I contacted customer service, they will do nothing to speed up the process.

Great customer service, and products were priced competitively. The prices are comparable to other sites. Products are mostly stocked well and product assortment is commendable. Any website can have these but the service and shipping is topnotch. I bought most of my items online. The website was easy to navigate and any questions are properly answered quickly. Maybe a few kinks on the site, but the review system and description is one of the best I have encountered in a website.

I love the experience that I had with B&H Photo Video. The purchasing process was excellent. I purchased my equipment online as they have a huge selection to choose from. It was very easy to place my order and the communication was great. My order was shipped and delivered to me sooner than I thought it would be. They have always gotten my orders to me in a timely manner and are very professional. My experience was definitely a positive one. I will definitely order from them again.

B&H supplied exactly the photo equipment I wanted at a good price. They were very easy to do business with both through my laptop online and on the phone with their Customer Service. I ordered the equipment online from my laptop, but also called their 800 number as well to be certain I got exactly what I wanted. Their customer service representatives were easy to talk with. Also, their employees are very knowledgeable about their photographic products and made certain that I ordered the exact items I desired. I had no problems ordering what I wanted. The items were shipped directly to my home and arrived on time, and were well packed in perfect condition.

I shopped online and it was a good experience. Excellent shopping experience. I purchased an Apple Watch and could not find one with the band I wanted. The rep was able to help me find a different one and then add the correct band. Free expedited shipping. Good customer service via email and chat. I was questioning pricing on various items both new and used and was able to get accurate responses. I like that they offer used equipment as well as new. It gives more options for the consumer to choose from. Add-ons and freebies are nice as well. Honestly the only dislike I can think of is it not having more regional brick and mortar stores that I can physically go into shop. Sometimes it is nice to actually walk in and see a product before buying.

I purchased lighting for my camera from the online store. It was very easy to shop. All the information was easily available. There was also reviews from others who had purchased the camera so I could see what consumers were saying. I wasn't sure on the shipping time frame because I live in Hawaii but shipping was quick! I love the layout of their website, it's easy to use. I also know they have great customer service and the order tracking was on point. I love that they send out emails with new products, deals, and sales. It's always nice to know about specials and coupons! There is not anything I dislike about B&H Photo. Overall it was a smooth and great experience.

Lots of great equipment available to purchase. A little more costly than your typical store but overall a great experience. Bought in store a Hasselblad camera, a tripod, a color correction monitor and cases for traveling with my equipment. Most of the employees let you be on your own and don't hassle too much. Hate high pressure. I like the atmosphere and the automated assembly lines. I like you can get hands on with what you may or may not end up purchasing. Its location is also great for me because I can take the train right there in under 10 minutes. However, I don't like that they are closed on Saturday but I understand the owner's religious background. It would be nice if they had non-Jewish employees available to work on Saturday, a big shopping day.

I purchased a camera online and it worked great once I received the item. It was sent well packed and there were no issues with it at all. It was delivered quickly and on time. I had no trouble viewing the tracking information and thought they did a great job at processing my order in a timely manner. They offer reasonable prices which are on par with other online retailers and I like the variety of items that they have available. I also enjoy how nice the layout of the website is. I think the only negative is that I do not have a physical store near me and thus must base my purchase on others reviews and can not physically see the items. Other than that, I had a great experience through B&H Photo.

They seem to have no frills service, however they do have an excellent price on most items. For the most part prices can't be beat. I made several purchases online and I have made a few purchases over the phone. They had the best prices of anyone else on the internet and for the most part I was satisfied. The order was placed, they delivered the correct items, in a very reasonable amount of time. They are constant and very dependable. They also have an incredibly vast selection of product. I like to go through their listings every month, to find the latest and greatest selection of current products. However, they are a bit hurried on phone orders. I imagine that is because of extremely high volume and very low prices. Do your research elsewhere. Just order and pay quickly so as not to annoy them much more.

So I purchase a camera, charge was completed and paid extra 35 dollars for next day shipping and didn't receive the product on the next day neither the tracking number. I tried to contact them with no result 'cause they were closed until 1 pm on Friday. Now after 1 week the camera still on the store because they need to "verify" my order... nonsense (since the charge has been made full payment!!). Supervisor were nice to help but didn't provide any apology neither was able to explain the nonsense verify situation. Anyway I hope they send me my camera today as they said. But for now I don't recommend this "store" for anything serious.

Bought a QNAP NAS box. B&H Photo's website clearly stated "Free Expedited Shipping" in numerous places. After paying with PayPal I discovered that I'd been charged $30 for expedited shipping. When I called I was placed on hold for quite a while. Ultimately I was told that the extra charge was my fault and that it would not be refunded. Even if I refused the order I would be charged $30. I did not see a checkbox requesting alternate shipping options, nor did I make such a request. I regret having done business with this company and will not do so again in the future.

I purchased my equipment from B&H online and my experience was positive. I was able to find what I was looking for with ease, and the purchase and transaction went smoothly. They have a great selection and prices. Service is fast and buying is a pain-free process. The whole experience went pleasantly. I would shop with them again and I would recommend the company to anyone looking for quality photo equipment.

I had such a positive experience. I like the website as it is easy to find what you need. The pricing is always very clear and I have always had good luck ordering from them. They have lots of things for the photographer enthusiasts. When I ordered my things, they were delivered and in great condition. I bought my lens online using the B&H Photo website. I had great customer service, the pricing was the best I could find on the internet, and the lens was delivered on my doorstep just as promised. I had nothing but positive results from them.

I've been to B&H Photo before researching a lot and it was finally time to make a purchase. The site was easy to navigate and is also very helpful and descriptive in what it offers. I purchased everything online as there isn't really a store close enough for me to get to unless I spend a whole day planning to be out there and returning. The purchase was easy to complete and I didn't need any help or customer service. The specific items are great and B&H Photo have a lot more high end stuff than other companies. Some things were overpriced and I don't appreciate the prices being so high but it is part of the process of the purchase. Overall it was a good experience.

I love B&H! Their prices and customer service are excellent. Great buys and I find the items that I am interested in for my photography business and personal photography in stock. I find their site easy to manage and the shopping and checkout processes online easy. B&H is also very professional. Whenever I've contacted customer service, they've been fantastic. I always have a positive experience at B&H and they always ship promptly and the quality is top-notch. It is inconvenient when the online store is closed, but I respect that and still love B&H - I recommend B&H to friends! They are one of the most competitive, most all-encompassing camera equipment sites out there.

I bought from them because of their reputation. I bought my products online and found it painless. It allowed me to choose without any pressure. There is always the chance that ordering online will have security concerns. This worried me on my first order but has now subsided. They have fast shipping and it was also easy to compare items side by side. They have a great selection of products for professional photographers and they have the newest items in stock. They also carry items for every need for photographers and their business. Their sales force is also knowledgeable. However, their prices were a bit higher than other stores. There is also too much information available, making it hard to choose an item at times. I wish they had a local store that I could visit.

I purchased my item online from B&H's website. It was truly a great experience and something I will do again. I did not need to contact customer service because everything was correct. The service was great. They were friendly and knowledgeable. They knew what they were talking about and had everything I was looking for and they helped guide me in my purchase. The stuff shipped on time and arrived when they said it would. Very well taken care of. It was a very positive thing and something I am grateful for.

My experience is very fast and easy order. I was amazed with the service. Product are reliable and portable. Nobody need to worry about uses. Little expensive and don't understand how to use it first. Instructions are not fully understood. I called customer service and they finally teach me. Customer service was so polite and fast. I got answers for my all questions. Contact to ask about warranty and they finally received. God bless them. Only improvement I want recommended is train employees for better function of product. Hope my suggestion work. I recommend everyone to buy. Go and spend some money. It worth.

We've had a good experience shopping at B&H. They had very helpful and knowledgeable staff and ok prices. Their sales were commendable and price match policy helped out with making decisions on our purchases. Their customer service and item selection were positives. Their overall selection was huge and promising. I like the number of brands that were available to compare with each other. Their ads were helpful and beneficial. However, their sales people were a little pushy and the warranty plan that was offered was not very appealing. I didn't appreciate the commission based sales approach, seemingly was what the staff was going for. I was offered photography classes, but not sure I'll ever have a chance to use those.

This was a great experience for me. I bought my stuff online. It was a used Canon 30D. It was pretty good and I liked its cheap price. I also liked their sales and how everything was really easy to find, and I love how it was so simple and nice. However, I don't like how they are a mostly online store, I would appreciate if they had a store closer to me.

I purchased my merchandise online and I had a good experience. The service was adequate and reliable. I couldn't have asked for a better experience. This site was fast, easy to use and reliable. I never felt like it was a scam or that I would receive a broken product. Also, they ship their products fast. But their shipping prices could have been cheaper. It makes it hard to purchase something else from the site when I know how much they charge for standard shipping. It's also hard to feel comfortable buying multiple products from the site to take advantage of the free shipping.

I appreciate that they process their orders immediately and ship them right away. I have used them in both my place of employment as well as for my personal needs and have been satisfied with what I have ordered. B&H Photo's pricing is very competitive and they have a good variety of products to choose from. They seem to take great pride in their company. It's refreshing to find good service and I have always had positive experiences. I have ordered both via faxing the order in and going online. I have only had to contact customer service about turnaround time due to upcoming holidays. I will continue to use them in the future and would recommend them to others.

I bought my camera and all the accessories I wanted online. I search a lot before I bought it and also talked with a lot of friends and professional and they all recommend B&H. The website is very simple, entertaining and at the same time easy to navigate. Price was also good and the delivery was extremely fast. Every purchase and research I did at the website was a good experience. B&H is known all over the country as a good store. Unfortunately I live in Texas and there is no store nearby. Although, it was easy and fast to buy everything online.

I'm very happy with this company and I would like to repeat certainly. They are good. Clarity of contents, simple interface, text depth, outstanding news, social networks, competitive prices, and quick delivery in my home. I buy a products on a Monday and the next day it arrived at my address, even though my home is located in the heart of the Nevada desert. The product arrived in optimal conditions and without any defect. Is the best thing that has happened to me with company.

They advertise everywhere in their website for 30 days easy return. I ordered a laptop and on first hours of use, I realized it is super slow. I decided to return it and requested for RMA. After a day, customer support sent an email to me and stated that because box has been opened they don't accept my return and they referred me to their return policy that in a small note it says they don't accept opened computers to return. I also found cheaper price in Best Buy for same computer. People, please be aware of this website.

Everything has always been great with B&H Photo. Great service & they're one of the best when it comes to photo & video equipment. When I want to buy something I always check them out first. I also check other places like Amazon to make sure the prices are close. I went to their website & looked around. I found what I was looking for & bought it. Good prices & a vast selection of things to buy. It's like Amazon for photo & video equipment. The fact that they also sell computer gear is also a plus. But their computer deals aren't as stand out as their photo & video equipment deals. I've always liked their website but it's becoming a bit outdated. Too many things I want are sold out. But B&H Photo is better than most I'd say.

The store had a wide selection of photo equipment at reasonable prices. Unlike most big box stores like Best Buy, B&H had a wider and more niche selection of photography products which I enjoyed. The brands carried and the quality of the products is the main reason I've continued shopping at B&H. I like that the store often has deals on its equipment. Along with the free shipping, the shopping experience was better than most. The filtering system was fairly accurate and helped me track down specific items I wanted. The prices themselves were better than most photo/electronics retailers I've visited before. I also liked the selection of products available as well as the in depth items specifications for each item.

B&H Photo has great atmosphere, great staff and a very wide selection of products. It was a bit overwhelming but with the help off the staff I was able to select my perfect product within my given price range and everything was explained to me quite thoroughly. Buy your camera or photography equipment online or in store, since it was more convenient to do so. The location was convenient to me. It was accessibly by many methods of transportation. The city is very crowded but once inside the store it was fine. It was a very good experience overall.

When visiting B&H Photo I was very well pleased with the selection they have, and that they have great delivery times and estimated dates displayed. With most other companies you have to worry about their selection choices, and what is or not in stock at the time of your orders and has some type of issues that will come up sooner or later. The stock and availability of B&H Photo's items are something that I have fell in love with. All of the features were available and had stock items ready at demand. When I was on B&H Photo I purchased just photography equipment. The experience was great, and the prices were something that was very comparable with other competitors. I believe that B&H Photo will continue to be the top seller of cameras and camera equipment. I would do business with them in the drop of a hat.

B&H has always been great. I have always had a good experience with them. They have shipped my products quickly and nothing was ever damaged. I absolutely love their used products and how they rank them according to their age and quality. They do a great job of being up front on the quality of the product you are buying which is awesome. I have always bought online from B&H photo as I live in the boonies with no camera stores close by. I have never had an issue and have bought several bodies and several lenses from them. I have never had to contact customer service, but I am sure that if I did I would have a great experience.

I have purchased from B&H Photo online several times. All of my shopping experiences have been positive and I was pleased. B&H Photo has a great variety of products that I can't find at local shops or big stores. Products range in different price points also which is beneficial to amateurs or professionals. I have never had any issues with products or the service. I will continue to purchase in the future.

I purchased a large television. The company advertised free delivery and no tax. They advertised and stated they had a 'White Glove' service. When queried directly what that service was, the representative said that it provided for unboxing and setting up the television on a TV table (if a customer table was available), no wiring of the TV. I purchased the service. When the TV was delivered, I was told by the delivery person that the white glove service would only provide for unboxing plugging it to assure it worked, but leaving the TV lying flat on the floor. When I complained to B&H I was told that it should have been set up on the table and not plugged in. When I told them I didn't get that, they immediately changed the previous representation and told me that the delivery person had fulfilled the obligation by offering to leave the TV unboxed on the floor plugged in.

I bought a brand new out-of-the-box Nikon D800 camera from B&H and paid top dollar for it because I wanted a product I could trust from a company I could trust. ($2800 to be exact!) Well, imagine my surprise when I checked the shutter release count on the "new" camera and it had over 10 000 s clicks on it already! Need I say more? Yes, maybe just one thing: THUGS!!

I ordered an amplifier from B&H on 12/29/16. It arrived on 1/5/17 - very good delivery time for crossing the country with free shipping! The amp was pretty cool, but it made a buzzing sound, so I called to return it. B&H readily accepted the return and paid the return postage. I had my money back in less than a week. Awesome. Very glad to do business with B&H.

How do I even begin.. It's the absolute worst. I ordered a PS4 Slim Uncharted Bundle on December 28th, paying by an Indian Debit Card (since I live in India). But then my friend told me that he could get it for me cheaper from Dubai. So I emailed them requesting a cancellation and a refund. They replied saying that it's been cancelled and that the entire amount would be returned to my VISA card in 3-5 business days. BUT IT'S BEEN A MONTH AND STILL THERE'S NO MONEY IN MY ACCOUNT.

I ordered Platinum Tools EZ-RJ45 CAT6 Connectors (Jar Packaging, 100-Pieces) PL202010J In Stock QTY: 1 Price: $62.26 back in December of 2015. I just started using them a week ago. However, they are not terminating correctly when I go to test the cables that I am terminating. I am getting shorts and failed terminations. I thought that it was the cables. However, after getting some other CAT6 RJ-45 connectors and re-terminating all of the cables, I found that all of the cables passed. Therefore, it is my conclusion that these connectors are faulty and I would like a refund.

B&H has not made any effort to make me a happy customer by either apologizing, or sending me a replacement fast or anything. Will definitely not shop there anymore.

I purchased a Macbook from them as a Christmas present but to my dismay it was the wrong one. I tried contacting them to see if I could return the item but they stated they could do nothing due to the fact that it was open. The Macbook was not even used at all and I even tried asking for an exchange for the correct item which was more expensive but they said there is nothing they can do. Will never shop at this place ever again and I would recommend no one else does! Should have done my research on this place before purchasing as they have no concern for their customers and only care about selfish greed.

I wish I could agree with the positive reviews of B&H but unfortunately a chain (in this case the business) is only as strong as its weakest link. I believe customer service rep Danny ** may be this link at B&H. Placing a recent order with B&H online, shipping recognized my mailing address (a P.O. box) from a prior delivery and I saw no need to change it since it still remains my mailing address. However, my packages were shipped UPS and I was not notified. The packages were dropped off elsewhere with no address noted. Starting with the tracking number I had to research this myself and it was only through phone calls that I eventually got this vital information.

I had 2 confirmed orders for a Fuji XT-2 paid with Paypal cancelled for no reason other than BH did not want to honor the offer. The offer was to buy the XT-2 and you would get a choice of a Fuji lens for free. These folks are dishonest and have poor customer service. I have bought from for years, but no more. I have made contact with the NYC BBB, Fuji USA, Yelp etc. and it seems BH treats many folks poorly as well. They need to go out of business.

I returned an order with the intention to upgrade significantly in price from my original order. Well where the salesperson has sugar and knowledge dripping from their lips, customer non-service could care less. Doesn't matter if it is a small thing that could easily be corrected on the computer or a larger problem. They will not lift a finger past uttering the standard verbiage. Use them if you must, but don't count on help after the sale. And I was planning on placing a much larger order. Doesn't matter.

I bought this printer on 11/30/16 by mail. Arrived 8 days later. I was on vacation and opened the box on 12/16/2016 to install. First ink was missing and there were no signs of protection from shipping hazards like moveable parts were not secured by tape. When asked about the ink, I was asked to go call Brother. Ink arrived several days later and the printer failed to operate. 2 weeks later I am still struggling to have somebody take care of the issue. I bought warranty also from SquareTrade. They don't handle the warranty if the product failed to operate. I need help and consumers please beware of B&H Photo.

I am, Nadezhda **, made an order in the online shop "B&H Photo" for the amount of $578.95. The order was made - 11.07.2016 and at the same time I got email with order confirmation, and information that my purchase was mailed in two boxes. The first tracking number - 1) #** (FDX SAVER Shipping), (for the amount of $34.00). The second tracking number - 2) #** (STANDARD Shipping), (for the amount of $544.95)

I ordered a Red Asus Zenphone from B&H on 12/13/2016. This was a special Christmas gift for my wife. She opened the box on Christmas day to find that the phone would not turn on and even work. I called today 12/26 and was told that this was a discontinued item and could not be exchanged. This company knew that this item was a recall and discontinued phone when shipped. Shame on B&H for ruining my Christmas gift and my wife's expectations of this special gift. This company should have more respect for customers than pull this type of sales crap. I will never buy from them again and will tell everyone that I know about how they operate. Now I had to pay shipping and packing to send the phone back and will now have to wait on the return of my funds. This was a costly learning experience.

I purchased two unlocked phones for an additional $50.00 per phone. When I needed swap out the Sims card the phone was NOT unlocked. I called the store and Stan was no help. He kept insisting the phone was unlocked and if it wasn't he could help me unlock it. If indeed the phone was unlocked why would I need him to help me unlock it. VERY BAD BUSINESS PRACTICE. STAY AWAY!

I contacted them through their live chat about the shutter count of an used camera. They told me 4,395 which is too good to be true at the price shown in the website. I asked for proof; any form of document/test results that will guarantee me the shutter count is correct. (When someone is selling a camera they often do a shutter count test, you can see a lot of people selling cameras EVEN on eBay post screenshots of the result.) They refused to show me anything even though they could easily screenshot it from their system.

Over the years, I have ordered many items from B&H Photo and thought them to be reliable. However, I will never order anything from them again. I received a new all-in-one printer I had ordered right before I left on a trip. The day after I returned home, I opened it to find that the scanner glass was shattered. They will not refund my money or exchange it because they say it is outside their time limit. Any other time I have order something like this, it has come inside an outer box with padded protection. In this case it did not. So, it appears I am just out the money. They say there is nothing they can do -- well, they could do something, if they wanted or had any kind of decent customer service at all. I will not do business with them again - I will not recommend them to anyone again. They should have packaged it correctly to begin with. This has never happened to me before with any company I have done business with.

So I recently tried to purchase an Acer XB271HU monitor shortly after Black Friday. I noticed they said they ran out and contacted them and they assured me new stock would be in in 7-14 days. I waited 7 days and called in to ask for an update and they said they didn't know. Called back in at 15 days and they still did not know. If the item is not in stock they need to completely remove it and they need to be figuring out when it is coming in. I ended up cancelling the order on the 15th day without hassle and went through micro center for an even better deal (cheaper than B&H video with 2 day shipping). Almost a month later and they still do not have the item in stock... They have been one disappointment after another and I will be moving to other sources for PC components.

I placed my order a week ago on an SSD card they claim to have "in stock." They proceeded to charge me immediately. After 2 days, however, the charge on my account vanished from my account. Now, just this morning, after 8 days, they recharged me. Never once did I get an email, and they say that in order to track my account I need a phone number and matching email. They never asked for my phone number. Tracing the order is impossible, and they haven't responded to any requests to cancel the order. Terrible service, if I do ever receive the package I will return it on that day.

I was a little reluctant to order from any NY-based camera store because there are so many scam companies. B&H has a decent reputation, so I ordered some Crucial MX300 drives. They said that the drives weren't available (after taking my order anyway - great stock system!), and then said that I could either get a much-less-appealing deal on another smaller capacity drive or my order would auto-cancel. 23 days later??? They had no problem charging my account immediately, but I either had to CALL or wait for a CHAT SESSION, just to cancel. This is ridiculous and you can usually spot scam vendors by how hard anything is to cancel, or if you can't do it without a phone call, chat, or even more. Some penny-pinching money grubbing owners at B&H are laughing their way to the bank, with your interest!

They called back my shipment in the middle of the way. I asked to customer service about why, they answered two days later something about a problem of verification and money has been refunded to my card (but didn't)!! I said I bought another item just before a few days ago with same information with same card and everything, and added what is the problem with this order now. They didn't answered for 5 days!! My shipment went back to them. My money still hasn't been refunded. In a short way to tell this story: no item, no money, no answer, no idea and wasted 10 days by worrying about my shipment and money. I just want my item. If there is a problem they should give a really good explanation, not only "we had problem with verification, your money refunded." I am really disappointed about customer service.

I have been a loyal customer for 27 years, purchasing over $125,000 in photo equipment from them. I recently ordered the new $2,200 Nikon 105mm f1.4 lens from them. After rigorously testing the first lens, I found the focus was inconsistent, and requested a new version (this is the first of numerous lenses I have purchased and have ever requested a return for). They were very quick to issue a return authorization. The second version arrived in an intact outer shipping box, but the inner Nikon box was heavily crushed and had several labels partially peeled off. I often sell my older photo equipment with original packaging in perfect condition, and I had no idea if this crushed box might have affected the lens. Again B&H quickly and graciously accepted a return for issue of a third one.

I purchased a special order PC from B&H on Oct 31st and noticed a couple days later that my credit card had not been charged and contacted customer service. The website timed out a couple times and I was not sure it had processed correctly. Customer service not only checked on the order, but repeatedly emailed back to let me know the status (The site also sends a status after the item ships). The PC went on sale a few days later and they corrected the price with no hassle.

I ordered the Canon Pixma Pro 100 from B&H on the very last day of the printer rebate. When I received the printer, it came in an "open" box from UPS. All the peripherals were intact and nothing missing. The only thing missing was the receipt which they sent me by email. Then when I tried printing, all I got was a blank print. Tried everything to get the damn thing to print but no luck. They sold me a defective printer. Had to call Canon to get a replacement. Never again will I ever order anything from B&H.

I ordered an item with a promo code furnished by B&H to download software. The promo code had already been used and when I contacted B&H, their customer service basically called me a liar and refused to offer any assistance. That's the last business they will ever see from me and as an IT director for the government who oversees purchasing, it is the last business they will receive from our agencies as well.

I just received my order of these expensive FOCAL CMS 65 speakers. And one is an OPEN BOX. All the cable packaging was ripped open, and its contents missing. Silica dust like snow all over monitor and it was left in the ON position. Stay away from the horrible company and their illegal practices.

Bait & switch/Switch. Cancelled my order stating this product was no longer available when they stated there was five new sealed in the box and then raise the product price from $549.99 to $699.99 and now appear to increase in $$$. Apple ipad pro 9.7 inch 128gb wifi. THIS COMPANY IS CRIMINAL!!!

Purchased a video system for our office. One of the cameras was defective and we contacted B&H for a return (one camera). One of their customer service reps stated they would mail us a new camera and we would need to ship the defective one back - no problem. We waited for a week without a replacement camera shipped to us only to find out with a call on 10-5-16 that we needed to return the defective camera first which is NOT what the customer rep told me. The 1 star review is for poor customer service communication from B&H + the defective camera and super cheap mounting brackets that we could not use when installing the camera. The other 7 cameras seems to be ok.

Went to B&H Photo online to purchase a MacBook. I placed it in my cart but did not purchase it. Next morning I received an email regarding the item I had in my cart was the, "lowest price ever!" That was going to be the deal closer. I clicked the link to purchase it, but the price in my cart was still the one from the night before. I tried to call at 2 pm PST but they were closed being in New York. I thought I'll wait til they're open on Sunday. I sent an email though stating it wouldn't allow me purchase for that price even though I was waiting til they opened on Sunday.

There were reports that B&H string along its customers for months at a time by promising that stock will come in but never do. They continue to state that it will be in soon until there it has been several weeks. It's totally ridiculous and messed up.

I made an order for a cell phone recently and had to wait over 2 months. I called customer service to know what was the problem and never told me anything but ship delay and it'll be arriving soon. Waited a week and still no phone. So I made a report to PayPal to see if they could get the company to tell me what was going wrong. Instead of explaining the situation and giving me a option to cancel the order. They just cancelled it without telling me. Then they said PayPal told them to do it. But PayPal said they were just contacting the seller to investigate. So overall I wasted over 2 months waiting for nothing and had a horrible customer service experience.

Fuji XP80 - I reviewed this product and service before but now more has happened. I got a new camera for replacement about a week later that I was quoted. This new camera kept giving me messages to make sure the door was closed. As it is a waterproof camera the door fastens very securely and there is no mistaking whether it is closed or not. It would not even attempt to auto-focus and couldn't even be turned on or off most of the time.

Ordered a pico projector for an art class. Specified that I needed all the equipment to connect to an iPhone/iPad. Salesman I talked to gave me a bundle price after a lengthy discussion with his supervisor. Projector came without necessary adapters. Called them back and spoke to Blaise who apologized and guaranteed that he would correct the problem and ship out the necessary parts immediately. Parts never came. I called a week later only to be told that the necessary parts which had been promised in the bundle would now be an extra $45. They offered me the "concession" of free shipping, which is what they advertise with any product. I now have extra expenses and it may be too late for use in my class.

I've ordered a new DELL XPS 13, and I've received a refurbished Ultrabook. I called back return department and they accepted to send me a prepaid UPS label and RMA. Returned the laptop, and I was refunded after 1 week, I've lost the exchange fees (I am from Canada). I will NEVER buy again from this company.

I recently put in an order at B&H and 44 minutes later I cancelled the order. I was ordering from Canada so I was dealing with exchange rates. B&H did not process my cancellation for 24 hours which meant the exchange rate changed and I was out $300. It seems to me that if a company can withdraw money quickly they should be able to cancel in the same timely manner. They were not interested in addressing their failings to quickly cancel and reimburse and blamed the credit card company. I think they need to look closer to home and find a better way to deal with international orders. I won't be dealing with B&H anymore.

VERY DISHONEST COMPANY!!! I strongly advise anyone thinking about doing business with this highly unethical company to STOP in their tracks! I purchased a product for them for our school Florence International Film School. The first one they sent me was broken and the second one worked but I could not make it work with the video camera. They kept telling me it was my fault and getting me to buy more products. The technical support guy named Victor knows nothing about video camera and nothing about the product B&H sells. I don't really know why he is working there. When I tried to return both unusable products they jerked me around with all kind of excuses as to why they would not return my $500.00 useless product. Buyer beware!!!

Please read the following if you want a true complete review of a multi-item purchase of just under 1000.00 US$ made on June 24, 2016 at 9:49am. I never previously bought from B&H Photo or did any business with them. I needed a Canon PowerShot GX & Mark II Camera for indoor simple and quick picture-taking. Personally, I do not know much about cameras but my son in law strongly recommended it for the purpose of our family get together. With accessories and combined options I was looking at just under 1000.00 US for all I needed.

To anyone looking to negotiate on price with B&H. In making very large purchases it is not unusual to look for discounts, especially when B&H may not offer the lowest prices and they can still walk away with a profit margin. But after engaging in good-faith with BH on two occasions here is what I've noticed: they will denigrate the products from the other company, then make evasive alternative offers that are not sincere, then put you on hold for a long time - even 5-10 minutes, and finally come back with an insulting offer of a discount, such as about 1%. The lesson is, if you find a better price elsewhere with a reputable company, go for it.

AWFUL CUSTOMER SERVICE. I ordered a small telescope (USD87) from B&H and arrived to the customs in a reasonably time. I paid USD 46 for the delivery cost which is also nothing to complain about. However the item stuck in the customs because of missing digits in HS Code. It was impossible to clear and get the items with these codes. So I contacted B&H for a return actually a recall as I don't physically have them with myself. They quoted me some USD 255 for the return! This was ridiculous. This means my return right is usurped, this is that simple.

These are sleazy operators that should be avoided. I purchased a Sony 128GB M Series UHS-II SDXC Memory Card (U3) B&H # SOSF128GBU3 MFR # SF M128/T that advertised a write speed of up to 100MB/s. When I tested the speed it was only 32GB/s which is much too slow for my camera. Also, when I looked at the properties for this card in Windows it was a Ricoh card. The store said their specs for the card was 30MB/2 to 100MB/s but nowhere is that advertised on their website or Sony's. It was a flimsy cop-out. By the time I discovered all this, I had discarded the packaging. I would never buy from them again. Live chat on their website tech support transferred me from tech support to customer service where they left me hanging. After 20 minutes I gave up.

They don't even deserve one star. I ordered QuickBooks from B&H. Payment was taken on the same day as email to say it's not compatible for UK residents (weird) and could not be sent. They overcharged me and then only refunded part of the money back. Upon asking them to rectify they told me it was due to exchange rate changes or bank charges. The rate was the same at the end of the week as the start. I contacted the bank and they confirmed that no charges had been made by them. I'm reporting them to action fraud and the bank as the explanations they give is not good enough.

They charge to credit card and did not sent to me at all. Here the time is more than 2 months - still I was waiting and then call them. They replied to me. We are out of stock.

After viewing a GOPRO & some other accessories at B&H & deciding to do some additional research before placing the order, I continued to get ads from B&H for up to 20% off the items I was looking at. However, when I would click on the ad, the price was the same. I brought this to the attention of B&H & heard back from their Director of Corporate Communications, Henry **. I sent him about a dozen "screen shots". He claimed that these ads were not B&H's & therefore they were not responsible for the FALSE ADVERTISING??? How ridiculous is that? Who do you think is paying for these ads? As a small business owner, I would love for someone to be out there placing free ads for me. If they are some sort of an affiliate ad where they get a commission or something, then still B&H is responsible for the FALSE ADVERTISING. The Director of Corporate Communications insists these are not B&H's ads?

I received the TV from them in the approximated time I was given and I was happy to finally have the setup I had been looking for. Opened the box plugged tv in and wow the screen is broken. I contact them right away but to my luck they just went into passover holiday and were closed for another week and half. I finally got in contact them and they picked tv up. Time passes and the week deadline passes for the refund to show on my card. Then another week, and I contact them again. They tell me that they did not sell the tv and are doing investigation. I am like ok this must be something they usually do.

I went looking for film on 4/19/16. The advertisement that came up through Google was a multi-pack of 36 exposure film rolls Kodak Porta 400. The price was good $9/box according to the advertisement. I purchased two. Two boxes. I received a big box in the mail, and it had two rolls of film in it.

A month ago I bought a new computer, printer, software package from B&H Photo. They tell you a lot of things on the phone, however they do not tell you anything about the fine print. Once you receive your order, the invoice has all the fine print on the back of it. B&H Photo are a bunch of underhanded crooks. They get your money, then you get to see the fine print when your order arrives and you realize you have been had. The new computer they sent is defective and they weasel their way out of the 30-day return policy by stalling you and giving you the run around. They are nothing better than a bunch of swindlers.

I work in an elementary school and ordered a lip sync corrector for our morning news show. The NEW product arrived, obviously USED. I immediately called to get it remedied. The B&H customer service agent was very reluctant to talk to me and told me that there was "no way you got a used one". The product is white and it obviously had dirty streaks on it, not to mention deep scratches in the plastic. The only reason I am taking the time to write this review is because the customer service agent refused to send a new replacement out until the old one was received. The agent informed me that the return label was in the mail. It has been 3 weeks now and still no return label. The agent left me feeling like I did something wrong and now we are left with a dirty and used product. WE WILL NEVER DO BUSINESS WITH B&H again. Terrible customer service with no respect for the customers.

I've only purchased items from this company twice. The first time, they got the item totally wrong. The second time they sent me a defective item. First time shame on me. Second time shame on you. Whoever was supposed to inspect the item I bought used must've forgot to check that once the SD card is entered, it's stuck. And you can not connect to wifi. It's amazing this place is still in business. It's like the blind leading the blind. I should've reviewed this place before I purchased not one, but 2 items. The reviews on this company are awful. Not sure why they are constantly allowed to do this kind of stuff with zero backlash. PLEASE, DO YOURSELF A FAVOR AND GO TO BEST BUY!!!

I have been a customer of B&H for many years and have spent thousands of dollars during that period. On Thursday April 28, 2016, I ordered Cyan Ink for my Epson SureColor Printer P800. I was very specific and asked the rep to send me the ink for this printer. Online the ink that is listed is for the 3880 printer. In the long discussion, I said I needed the ink for the above printer. But the wrong ink was sent. The ink did not fit, and any attempt to force it would have wrecked my printer. B&H was closed for Passover. I telephoned B&H this morning and tried to get them to give me a refund for the ink. They refused and blamed me for the mistake. I stated that they would lose me as a customer and that given the amount of money that I have spent over the years, they should be willing to honor this request. They refused as did the Manager named Ike.

I have done business with B&H Photo for the last 3 years both for personal and professional work. By large I have not had any problems. Shipping was fast and smooth. People I've talked to have been helpful and professional. I have done A LOT of business with them and occasionally things happen (again by far I've never had a problem). I once ordered the wrong item and B&H Photo let me send it back for a full refund and even paid shipping that time (That was a while ago and it was totally my fault. I don't know that they pay shipping for returns anymore). I had a surround sound unit come in that was damaged by the manufacturer (not B&H Photo) but they took it back and sent me a new one (I should have sent it to the manufacturer but that would have been a huge pain and taken so much longer).

***BUYER BEWARE*** I ordered a Macbook pro (2015 model). As soon as I opened the box there was damage. They sold me a REFURBISHED OPEN BOX ITEM when I ordered brand new! The screen had the colored lines running vertically across the right side of the laptop. The returns manager also couldn't locate my previous 3 computer purchases from B&H Photo (including this iMac I am still using back from 2010 when I purchased from them). I will never buy from them ever again!!!

I ordered a 40" TV through B&H Photo and it came damaged. I contacted them and I had to pay for another television to get a replacement sent out to me. I then received the second TV and it was damaged as well. The box the TVs were delivered in were very thin and offered no protection to the TVs. They made zero effort on the second TV to ensure it would reach me undamaged. Both TVs were sent back and I have received my refund for both. Even after two damaged TVs I was going to try for a third time. Looking through their products, I came across a TV that I was very interested in. It was on sale and a size 50". So I called them up and explained the past issues I had and the trouble I had been through and wanted to see if I could get the 50" sale price on the smaller 40", which one would think would be a better deal for them. The guy was rude and basically told me to go pound sand. I urge people to approach this company with caution.

On 4/2/16 at 4:26 PM PST, I found a major brand HDTV for sale at B&H's online site with a "Price Too Low to Publish" notification: "Please send us your e-mail address to get best pricing." So, I sent B&H my e-mail address and received their special price which was a 40% discount and would be available for 1 hour. I then proceeded to put the item in my shopping cart and complete my purchase; then I received a message that their website was closed until further notice. At 5:57 PM, (1 hour and 21 minutes later), I received a message that their website was up and running but my pricing offer had expired. I tried again. Same routine. Website down until offer expires, then up again. Called B&H today. They said offer expired.

As a beginning photographer, I contacted B&H for advice on a softbox umbrella I can only buy in the US. There was a lot of doubt which out of two models you need when using it on Elinchrom ELB 400s. So I chatted with their Sales Support, asking for advice for the specific goal. He took his time and came back with a clear answer, stating the 8 mm model was what I needed. So I ordered it, paid shipping to Europe, extra taxes, etc. Now I was ready, only my Elinchrom flash set (bought locally) hadn't arrived yet. When it did, of course I checked it out, only to notice, the 8 mm was too thick.

I bought a Galaxy Note 5 and with 5 days after receiving the phone I had ink on the interior of the screen. I wonder if I was sold a refurbish phone for a new one. I am awaiting my refund. Don't want to chance it with this company.

Can't use Paypal in Japan. Another in the long list of things that make using B&H frustrating. I'd contact customer service, but they ignore or dismiss any criticisms. I have complained on several occasions. With this happening, don't believe them. Now, all I want to do is buy something to send to Japan while I work there and they are making it so stupidly difficult. I used a credit card instead of Paypal, which is annoying, but not that bad. Now, they want my whole life story and facebook, for some reason. I'm married and not 13 years old, I have no need for anything like that!

I was looking for an affordable solid state SSD external hard drive with no moving parts or spinning hard drive to reliably backup my files. After searching many websites and many listings, I found the only item that matched my criteria which was the Oyen Digital USB 3.0 Model U32 Shadow drive. I was so excited to find what I was looking for about $80 per drive so I bought two as Christmas gifts for myself and my wife. When I finally opened one of the drives after the Christmas rush, I was very disappointed to find that it was just an ordinary spinning hard drive that is not very reliable for long-term backup from my experience.

After buying from them for years only one time I wanted to return an item, the very next day because it didn't work on my computer they did not send me a return label and made it impossible to deal with them. Very bad returning policy and very bad customer service. I still have the item. Hope they go out of business.

I have had the pleasure of dealing with B&H for the last eight years. Their customer service and fair pricing is beyond reproach. I would even say that B&H staff have gone above and beyond to help me. Always smiling. Always helpful. When one of my purchases went missing, not only did they replace the item, they cancelled the shipping charge and gave me an additional 20% off. When I returned a product, there was no re-shelving charge and I was refunded for the shipping. 100% satisfied.

I ordered TurboTax for the upcoming tax season. I went to their website and purchased what I thought was the newest version (2015) when in fact they are selling the 2014 version at full price. I don't know of anyone that would need to order the old version of TurboTax which is why I did not catch the mistake. Their customer service "Sucks" to say the least. I would really watch out when doing business with this company as they blew me off with a "It's you own fault" comment and said there was nothing they could do. All I wanted is the 2015 version of TurboTax. "Sorry about your luck." was their response. That is the last time I will do business with B&H Photo. I will stick with a reputable firm from now on.

I have not purchased a lot from here. However what I have has arrived timely and has worked. Something that some of the reviewers need to be aware of that returning for being broken is one thing, but manufacturer warranty is totally another.

Beware of this company... Very poor customer service and once sold they don't take any responsibility even the product is in warranty. I bought a unlocked phone from this company 8 month back and which was under warranty. Due to a technical issue I had to sent my phone to Samsung for repair and during repair they erased all the data. When I got the phone back the phone was locked. I contacted Samsung, AT&T and they said they never unlocked this phone. When I contacted B&H cust support, they told me to hack/jailbreak the phone online as they don't have the unlock key with them. Now my phone is of no use even I spent $600.

I ordered a set of 7 diatonic harmonicas on January 5. Still haven't received my order (Feb.11). After inquiring several times, I was just told it will be another month at least before they can send it to me. Obviously it did not arrive in time to be the birthday gift it was intended to be. If you order from B&H be prepared to wait a long time!

BUYER BEWARE... They are very difficult to deal with and their idea of a resolution will only benefit the company not you. I wonder if these phones are legal? They say Samsung but Samsung does not acknowledge them...Hmmm... The phone not working properly. Returned 2 times before. This time I called Samsung and they did not recognize the IMEI number. They said the phone was not from the US but I reminded them that they were an international company and they were still not interested in servicing the product.

I know reviews are sketchy people who either love it or hate it write. I'm just posting an unbias review to let people be aware of what to expect. Order device >$800. I input phone number everything and company makes no attempt to get in contact with me and request that my package be returned to them. Essentially company wanted to call me before they delivered and called a number that I never gave them. Rather than just have me pick it up at the UPS store, they have it sent all the way back to NJ. No telling if I'll even get my money back. Won't be buying from them again. If you consider purchasing from them, aid on the side of extreme caution.

I ordered a new Apple computer from B&H in NYC on Jan. 18th. They took my order and my credit card. It was charged and was to be shipped to me on Feb. 1st. On Feb 2nd they informed me that they did not have the computer I ordered by e-mail. I called them and was connected to customer service. They then explained to me that they felt it was an error in their system and it was not their fault. I asked to make me whole by sending me a computer of the same quality as I ordered even if it was a newer than the one I ordered. They refused and told me they gave me a store credit. I told them I would not accept a credit so they put the money back on my credit card. A very unhappy customer.

Buyers beware. Bait & switch at B&H and being screwed seems to be an on-going issue from folks who take the time to write. I almost did not take the time to write like most people. I got stuck with a $400 printer which was bonus part of a T5i kit but no T5i. One never realized size and weight of printer until you were at pickup counter after check out. In the ad the photos of printer looked like a regular size printer (bait & switch) and not a huge heavy printer. It was closing, the employee had to take printer to taxi for me which cost me $50 to get printer home (I have receipt).

B&H Photo does not honor it's own warranty. I bought very expensive lights that do not work. I ordered more lights which arrived tossed in a poorly constructed box. The UPS deliverer was appalled by the (lack of) packaging. Needless to say, everything inside not working. Customers service abusive, and hostile. If you can reach anyone.

B&H Contacted me the next morning and told me they decided to honor my original purchase. Received all my items Friday and am overall pleased!

It's almost 2 months and have not received the item I ordered (Zhiyun-Tech Z1-Rider Multifunction Gimbal f/GOPRO). Still backordered and there is no way for consumers of telling when it will arrive. I'm not sure if the item even existed or still on the planning stages to manufacture. Or, might be a bad transaction overseas which I have no idea just waiting for nothing. Holidays are over. Will I return the item? Price on their website went up $60.00. I just can't imagine how many people ordered this and still waiting. That's plenty of time to put our money elsewhere. How can you satisfy a very upset customer? Plenty online store guarantee arrival but not B&H photo. Not anymore.

My computer crashed and I needed to purchase Quickbooks in order to get back to business right away. Never received a download link and when I called they claim it takes 3 days to get the link because they have to send a purchase order to the vendor first!!! It is so deceiving and dishonest. They won't let me cancel my order and now I can't invoice until I get their email. Software download should be immediate!!! Truly an awful scam store. BE AWARE.

Placed order for stereo system Thursday evening the 17th. I also bought the 3-day delivery from UPS for $28.00. Received a email stating that the item is being shipped Tuesday (22nd) and won't receive it 'til the 29th. They stole my payment for 3-day shipping, Thank you B&H Photo Video Pro Audio for giving my daughter her worst Christmas. Buyers beware of B&H Photo Video Pro Audio.

B&H did indeed follow up based on my reviews and issued a refund for the difference. Thank-you very much. While I like to think everyone involved would've liked this to have been handled differently, I'm appreciative and raising my rating and letting everyone know what happened. Thanks again Henry!

I placed an order with B&H and wanted to edit the color after I had completed the checkout process. I attempted to cancel or edit the order on my own, but was unable to find the order in my account, even after searching by order number. I tried to call support but they were closed. I was unable to chat with support, so I sent an email. 2 days later I did not have a response, so I sent another email. The next day, I called and waited on hold for about 8 minutes. The rep did not care that my support ticket had not been answered and put me on a long hold before I even had a chance to tell him what my issue was.

I ordered a Camelbak water bottle from B&H Photo and Video on November 9th, 2015. (I already thought that it was already weird that a photo/video company sells water bottles.) It is an unusual color so I thought that it might take a little longer to ship. It is now December 3rd 2015 and I have not heard a single word from B&H about the status of this water bottle. I have tried time and time again to log in to track my order and it always says that it's "On Order" and the tracking is "Pending..." I am disappointed that I have had to wait almost an entire month for a simple water bottle. That doesn't look like good business to me.

Last month I tried to buy an LG G4 online. After paying the total amount they canceled my order because of some problem with my card. They said they refund the total price to my account and it will took approximately 3-5 business days. After 1 week no any refund was made, so I contacted the customer services and they keep saying the money was already refund and that I must contact the bank where I was subscribed. I contacted the bank and they said that B&H didn't refund any money and there was no any transference from their side. Only after several mails (even some of them were not answered) they finally refund my money after 2 weeks and 3 days. Definitely I will not recommend to buy on B&H by using the online service... only in their store at NY.

So I ordered an M.2 SSD (for you non-nerds it's a special kind of computer hard drive), and as it turns out it wasn't compatible with my motherboard. Obviously it was my fault for not checking before I ordered it. I get the package the day before Thanksgiving. Two days after Black Friday when I'm sure they're getting about a billion calls a minute I decide to ring them up to see if I can swap the item out. I call and A PERSON ANSWERS THE PHONE. NO HOLD. They need to transfer me to the computer department... Again a person answers after two rings! Everyone was super nice, and within 10 minutes I have a shipping label and a new hard drive on the way to my house. What more could you ask for? Would I shop with them again? Hell yes I would, and I'll tell all my friends to as well.

I bought a MacBook Pro over the phone and was given a price match guarantee. When I noticed the price drop I called and they adjusted the price. Then I received an email from B&H on Thanksgiving Day that item on my wish list had been reduced another $100. I called right away and the recording said no one was working the phones and to call the next day. When I called Friday, they are not honoring the email anymore!!

Okay boys and girls. I bought a $1,200.00, 17 core I7 laptop 1-2012. By 3-2012 overheated. Complained to B&H. On 6-2014 hard drive was crapped out. B&H said tough luck. Bought a Dell All-in-One at Walmart in 10-2014. Took computer to repair shop today 10-30-2015 to see if it was worth fixing. Tech took back cover off and the 2 hard drives were beat up and used. It said I open & close computer 9000 time in 24 months. You do the math. They are cheats, and scum. BE REAL CAREFUL. They are using others parts that are damaged and replacing them. I am filing a complaint with the consumers affair office.

Customer of DIRECTV and had damaged TV which was then replaced by B&H and upon arrival, shattered LCD screen. Packaged back up and returned. This was in June 2015. October 27th replacement comes and shattered LCD. REFUSED and driver took away. I called B&H and now they are telling me that the TV that was returned was from Target! WTF! They continued to tell me that it was from Target! I have email proof from TV being shattered and original box of the first TV that was shipped in June 2015. Order number ** from B&H and Asurion # ** and SR # **. Have all emails from Asurion. Not 5 months later B&H send me a replacement and of course broken... but when returned by UPS, they said it's from Target. ** calling me a liar. This was a replacement that was authorized from Jocelyn ** at Asurion... B&H told me I was a liar. I will be seeking a lawyer. Contact me for more details!

Terrible return policy, terrible customer service. You will regret dealing with this scam of a company if you ever need to return your product. They will make up any excuse to scam you out of your money. They do not care about your satisfaction as a customer. STAY AWAY.

I bought a Canon 7D used camera. They sent it to my friend who's in LA and he brought it out to me in Thailand. At 100 ISO and it's very grainy like I shot that 800 ISO or higher, and white areas are dirty. Canon said the sensor needs to be adjusted or replaced. B&H said they would give me store credit but I want them to pay for the repair at Canon in Bangkok. Anything I get from US to Thailand I pay a big tax on. It will cost me even more $$. I wrote to manager at B&H and he never wrote me back. I wanted $$ or they pay for Canon to repair. I will have spent more in this used camera than a new one.

I have been buying camera and other gear from B&H for nearly 20 years. Trouble, dissatisfaction? NOT ONCE. This company is beyond reproach. I've returned a couple of items, refunded or replaced promptly. I have several friends who also shop there, including pro photographers. NEVER HEARD A COMPLAINT. And believe me, they WOULD complain if there were cause. I have no stake in B&H, no interest except in having a trusted source for my equipment. I think Consumer Affairs, or some people using it, have some axe to grind or a stake in some competitor. I don't trust these false reviews.

Been lied to from the word go. This place is a joke. You order something and you better hope you get it. They won't refund your money even if they are at fault. Avoid this place if at all possible.

This company does not clearly indicate when items will require back order. You may have to wait WEEKS, and they have a no-refund policy.

No return accepted. Found any reason for kick you out from the store. And they sell all refurbished. It look like new, but it is not. I call customer service, after I come home with cloud hard drive. And Customer service say, "warranty left less than 10 months, try to return". And manager from return department call me scam, and call police. BEWARE THIS STORE!!!

I purchased a Lenovo laptop, described as a 2-in-1. When it arrived, it only bends to a stand. How can it be a 2-in-1 when you can't hold it as a tablet? We opened the bag to find this out and never turned the machine on. The phone rep was very dismissive and had no intention to help. After I refused to just be done, they so "graciously" accepted to take the computer back for 25% shelving fee with store credit. So they take my money and offer no return but ask me to spend more at their store - no thank you. I had them return as much as they would agree to. So they stole over $100 to reshelve a laptop that's never been opened. Con artists of the worst kind. NEVER EVER shop at B&H PHOTO, you will regret it.

I have been ordering photography equipment from B&H online for years (as recently as last week) and occasionally go into their store as well (like Disneyland for grownups). I have had nothing but positive experiences with their products, their shipping, and their customer service. I read through the reviews, and while some of the negative ones are legit complaints about customer service, complaining about getting a cancellation on a used product (not ideal but easily explained by lag between in-store sales and online sales) or a product not working and the repair taking a while, doesn't really seem fair to B&H, so I wanted to add my positive experiences to the mix. Most people only take the time to review when they have something to complain about.

I purchased a late 2013 iMac from B&H. After I set it up, I realized that it was a bit fuzzy and slow. My iPad was better. So, I requested to return it. They won't take it back. To be fair, they say this on their website, however, it is in very small print after multiple drill downs. On the front page, they say in bold, shop with confidence as returns are easy. There's no way for me to have known that the machine wasn't adequate without opening it and trying it. I will not be shopping at B&H again.

I no longer trust B&H or Asus computer manufacturer. I spent a lot of money buying an Asus G751JT new in April 2015. Out of the box the screen had air bubble on it. B&H refused to take it back since I accidentally scratched the outside of the laptop. I sent it into Asus and they replaced it. Asus also refused refund. Then I get the laptop back from Asus and then Num Lk key stopped working. I sent it to Asus again for fixing. I get it back and then my video editing program Pinnacle Studio stops working properly. This is nonsense since I consulted with B&H staff prior to buying this laptop and it is what they recommended to me.

I would like to warn people about my experience with B&H Photo. I made an international purchase and purchased a Slim keyboard for the Dell Venue Pro and they sent me the box with a different product inside. Inside the box they sent was a Dell travel keyboard which was also faulty, it did not charge. The box was 2nd hand and looked like it had been returned before as the seals were not stuck down and had stuff/dirt on them and they were not even sticky. It cost me $52 to return the thing hoping to get back $94.15. What a joke of a company, first they change the items in the box to faulty items that are not even new. Then they expect you to pay for return shipping. If I was a stupid consumer I wouldn't have even known they changed the item in the box. They acted Fraudulently and it has cost me money and wasted my time.

I received defective software. After waiting 15 minutes I was told by David in customer service that I am out of luck. I then spoke with Ike his supervisor who was even more rude.

I ordered a new 4K monitor and it arrived defective. The menu would not even come up on the screen when you press the hardware buttons. I called Dell customer support and got a third world country (one of many reasons why I despise Dell). They confirmed the monitor is defective. I call B&H and they tell me to ship it back and then they'll send me a new one. I say that will take 10 days and AMAZON and other retailers would ship a new one immediately and then send you a prepaid label that would start a credit immediately at drop off at a UPS location. B&H said in order for me to get a new monitor that is not broken more quickly, I would need to purchase a second one. I did that. Two-day shipping was included. They had to adjust the price because the monitor had already gone up in price.

I ordered and paid for a new Sony DSC RX10 camera ($900) directly from B&H. When it arrived, it was apparent that the camera had been opened previously. I looked at some youtube videos of unboxing this camera and I noticed mine was different in these aspects: 1) Missing retail tag hanging off the RX 10. 2) Battery plastic bag was unsealed. 3) Camera box did not have a clear or white seal/tape at the place where you open the box. In fact, after a closer look, the spot where you first open the box has a mark on the opening tab that looks like it had been opened before.

AVOID THESE THIEVES!! Ordered a GTX 980 Ti, got it, didn't work right. They ignored my RMA requests. Had to go to the manufacturer to get it exchanged. Manufacturer tells me the card is a 970 with a 980's cooler and stickers on it. Further evidence of the swap is the static bag the card came in was only taped shut, not factory heat sealed. Someone in their warehouse swapped out my card for one worth less than half its value. Trying to get the charge reversed but it's a Tax Refund card so it's nearly impossible. Have tried to bring this to light on their Facebook page but they keep removing the post to hide their corrupt business. So I'm trying to post this to places where they don't have propaganda like control.

Initially, I had a very frustrating experience with B&H Photo, concerning a cancelled camera order from the used department (which I will not get into). However, once I expressed my frustration via reviews, B&H was very helpful in quickly returning my money to me and shipping me a replacement as soon as it came in.

My 300 prime lens bought from B&H worked for only a year and then would not focus. I sent to Nikon and they sent it back, it was gray market. Local repair shops cannot get Nikon parts and could not fix it. I sent to B&H and the lens was not repaired, it still will not focus manual or auto modes. I have sent $100 in shipping and $385 in repair costs. B&H has a very short return policy and the lens came while I was on a trip (I told them about and was told the lens would arrive in time to take) and in order to have it repaired now I would have to pay all over again. Also no receipt was given except shipping, no price on sheet that came back. I am out big bucks and will never shop with them again!!

I ordered the Nokia Lumia 1520.3, RM-938, smartphone from B&H Photo on November 7, 2014. The item delivered December 17th - it was backordered. Three-and-a-half months and a display problem appears. It's a string of white dots in the upper right hand corner of the screen. It looks like pearls on lighter backgrounds that disappears when black. April 12, 2015, I bring the phone to B&H. Customer Service says I'm out of luck. Three months is their limit for replacing defective products. No one tells me anything more. I thought, "The manufacturer warranties their phones for twelve months." So I leave upset, but hopeful. I bring this problem to the manufacturer.

I believe B&H used to be a good seller, however now I'm afraid they have turned into another New York 'bait & switch' online electronics store. Quick recap of my experience... I purchased an aerial photography unit, I received the wrong model (a less expensive one of course). I politely contacted them, they refused to exchange and claimed I would need to pay extra to get the model that I actually purchased (and had receipts for). I think that essentially qualifies as a bait & switch tactic. I will say that the customer service was responsive, though their responses were neither forthright or productive. Beware.

Buyer beware! I bought a Galaxy note 3 unlocked. Paid $538 for a phone that glitched as soon as I tried to use the "selfie". It went to "pretty face" mode and gives me an error if I try to use it. Their "solution" will take 8 weeks to fix the phone!!! Insane! No other options. So I am stuck with a broken phone, expensive and with one of the most popular features useless.