B&H Photo Reviews

I have used B&H for years and always found them to be reliable and professional. They have great prices and great service. They are my "go-to" for photographic needs.

Purchased my first gaming computer from B&H and the shipping and quality was amazing! They made it easy the set up and the quality is just fantastic! I highly recommend!

I love B&H! They are so great to deal with! Careful and fast shipping of products, great customer service.

Years, yikes, now decades of great service, equipment advice and fulfillment. B&H. The only choice.

Informative webpage for products. Love shopping at BH Video for the selection, quality products and pricing. Awesome price matching. Instant tax refund via Payboo card is wonderful.

Because of the excellent assistance I received with my prior purchase, I came back to B&H for studio headphones and found just what I wanted, thanks for the excellent and detailed product reviews. Thanks again.

Excellent selection and great prices. Had the case I wanted in stock with a discount on the lock and accessory kit. Fast shipping. B&H always does a great job.

I'd have given it 5 stars if updating the billing address had also updated the shipping address.

Easy to order. But seems they are gone several times and not able to order until they're back.

Really find shopping here an enjoyable and trusted experience. And every time I recall visiting your wonderful store in NYC. Marcel ** Orlando

B&H is consistently the most comprehensive online store for my photographic need and their website store is easy and efficient to use. I also periodically avail myself of the experts' knowledge and advice and have always been completely satisfied. I recommend B&H to anyone who needs anything photographic-related.

It was easy to find and purchase the exact guide scope that I wanted on the B&H website. The fast free shipping was also a real plus.

I called in sales to make an inquiry of a Denon speaker. The call was abruptly disconnected for no apparent reasons. If the call was not hung up by the representative, he should have called me back for a sale, since they all have caller ID for calling number, but no. This is not the first time I shop at B&H. Just like their other reviews: inconsistent customer service. I hope this review will prompt the Director of Sales to get the bottom of it.

As always, B&H are the "go to" guys for great service, product offerings [new & used] and amongst the best online retailers in today's marketplace. The pricing is customer friendly and a total win-win when using the Payboo card.

Have always trusted B&H Photo since my film school days. Products have always been high quality and great condition upon arrival. Customer service has always been very helpful and pleasant. Love stopping by when I'm in NYC.

I've been a B&H customer for decades. 90% of my equipment has been bought online and only once was I able to visit the store in-person, which was an amazing experience (I hope to visit there again someday because I was like a kid in a candy store--wanting everything!). As far as my experience ordering online, it's been great. If I know what I want, I search, and it to the cart and pay. If I need some help deciding between a couple of choices or need recommendations, I've never been let down by the people who chat with me. Everyone there is knowledgeable.

What a great company. I wish more would use B&H as a model for their operations. Great customer service and always have the perfect products with great prices and daily deals and extremely fast shipping. What more could you ask for?

Shane on the expert line was very helpful and able to answer all my questions. He was clear and concise and understood why I was asking technical questions. All in all, a good experience. I hope that when I get the product, it will be even better.

Very easy to use this site. Immediate approval. I would recommend to every one to use this site. I value using B&H for many purchases over the years. If I have any problems with orders they rapidly make it good. In the next 3 months I am going to order more optical equipment. THEIR HELP IS AMAZING WHEN I DO NOT KNOW WHAT I EXACTLY NEED TO ORDER.

I am always impressed with B&H's selection of products across multiple disciplines - Photo, A/V, Pro Sound, etc. My experience has always been top notch whenever I have reached out for assistance of any kind (Pre-sales generally) and have never had a problem returning items I later decided I did not need.

Always a pleasure to do business with B&H Photo. Their sales team are very knowledgeable, helpful and friendly and the customer service department is the same. B&H is my first (and often) only stop when shopping for computers, cameras, audio/visual and more. I highly recommend them!

B&H offers a superb ordering experience: a combination of a great selection of photo-based products at a very good price, coupled with wonderful service. I have longed for the Viltrox 135 mm, f 1.8, Z-mount lens for some time - today's ordering experience fulfilled all of my desires!

I've used B&H for at least two decades. We are a small company that does all kinds of media production, video, audio, TV, social media. B&H is an outstanding customer support, the absolute BEST inventory, and the guidance I've gotten from their knowledgeable experts over the years is priceless. Thank you!

Optimized search results provided exactly what I was looking for; no fluff, no extra marketing tactics. Simple. Detailed information is available for those unsure of what they are looking for and a simple, easy comparison layout is also available. B & H's prices are comparable with other vendors but the service makes the difference. Nearly everything purchased has free delivery and shipping is fast. The carrier(s) they use are responsible. In my one experience with a product I didn't like, it was exchanged quickly for another item; no questions asked. This is a top-notch, customer centric, service-oriented supplier who provides old-fashioned service through new electronic channels.

I easily found what I needed but it was out of stock. A few days later I received notification from B&H that it was in stock and I purchased it right away. Going through the purchasing process was easy to do and with Payboo. I saved on tax and shipping was free.

As always, B&H is Great! Order on a weekday and I almost always get it the next day! Even for small items, not just the multi thousand dollar orders.. Customer service is the best. Call or Email, you always get an answer quickly. Product selection is outstanding, if you want the loaded MacBook, they have it in stock, ready to ship.

Products easy to find and product descriptions were excellent; easy to understand and thorough. I was interested in purchasing an OM-1 Mark II and 100-400 zoom lens. Information provided made it easy to decide on the appropriate components.

Easy ordering, great pricing, quick deliveries. B&H carries a lot of good equipment that we use for conference room installations. Everything from video and network cables, cameras, and equipment for our auditoriums. Plus, the FFRDC pricing is great, and I'm grateful. Thank you, B&H!

Smooth and easy, as usual. Best film prices plus free shipping. The best! The website works perfectly every time, and provides quick, logical paths to all the different products B&H carries. I've made several purchases here and all have been excellent.

Scammers. DO NOT ORDER FROM B&H. I bought DJI action 4 magnetic mount base from them. Never arrived. Fed Ex won't open a case and won't help me because B&H has restricted the shipment information. Since the first didn't arrive i ordered a second set. Same thing; shows arrived but didn't. And they restricted the shipment information so I can get absolutely no information from FedEx. Amazing.

I sent my Godox V100 flash to this company for repair using a shipping label they generated, which correctly listed my address as the return address. This confirms the company had my correct address on file. When the item was shipped back to me, the company sent it to the wrong address. After I asked for confirmation, they stated that USPS delivered it to my home. However, USPS confirmed this was not true and that the package was delivered to a different address. Despite being informed of this, the company continues to deny where the package was delivered and has ignored my follow-up emails for about a week now.

I can always find the photographic equipment that I am interested in, and the item will be competitively priced. The website is easy to use and the filters work well in sorting through the items.

We have been buying from B&H for over 30 years. The product selection is very comprehensive as are the pricing options. That, along with their customer service, support, ease of ordering and doing business with them is best in class.

As always a fantastic shopping experience with B&H. I did place a phone call prior to making my purchase online though it was to inquire about an "open Box" offering of the same item that I purchased new. Isaiah was very helpful and answered all of my questions.

The gift that keeps on taking: a new camera. Lenses, accessories, batteries, memory cards. I knew what I was getting into. Glad I’ve got B&H to go to. Selection of products, as well as advice is generally excellent. I’ll be adding reviews as I get some hours of experience with the new system.

Web site easy to use; one of the best! I like using the Payboo credit card as it saves a bit in tax. Many times, shipping is free, which is another benefit. Again, the website is one of the best I have used for ordering.

Ordering is always quick and easy with B&H. Also, I had contacted B&H on an issue I had with my printer. Abe, the representative, was extremely helpful and took the time to help me through each step to get my printer set up. I cannot thank him enough for his patience and assistance. I always recommend B&H to my friends and family and I am definitely a loyal customer.

So quick and easy to Order from B&H. I have ordered lights, batteries, wireless mics, all with no hassle. Why go anywhere else? I need light domes for some new lights and I'm on the site and find what I need quickly and it's order with just a couple of clicks. Saving money with the Payboo card is also a plus!

The computer came damaged with a line in the screen. I returned for an exchange and it took a while so I called back. They sent it back since my password was still on there. I have no email from them and they won’t refund it since it didn’t come with the original box even though I sent it in the original box.

Your Chat staff was rude and inept and failed to answer a simply legitimate question, twice hanging up on me after I told them politely I was a longtime customer. I've been shopping at B/H since 1984. I've purchased many cameras, computers, lenses, software, TVs, etc., etc. I bought my first Canon T90 from you. I shopped at your location on 16th Street, was it? Today was the worst customer service I've ever received from a company I've recommended dozens of times. You're slipping in a world that is slipping, in which manners, courtesy and respect are slipping. Now's the time more than ever to be kind and helpful and respect your customers.

B&H is my go-to for all things cameras and stands! They carry everything I need and the customer support is always very responsive. I recommend anyone needing camera equipment to come here. The online purchase is easy as well.

I found a wide range of options for the affordable, compact ball head (and a few other misc. items) I needed to go with a monopod and new lens I recently acquired. B&H remains "old reliable" amongst the few photo gear retailers I trust. Thanks, again, B&H for providing convenience, an easily navigable website, and value-for-my-money. (Incidentally, I also enjoy your humorous and informative ads on YouTube.)

New or used, I can always find what I'm looking for at B&H. I have purchased many used items and have always been happy with my order. Shipping is fast. You can always call and talk to a real person with any questions.

The service was quick and billing was transparent. The staff was incredibly helpful when I needed assistance. I have no doubt that I will come back again. Highly recommend, My number one store for purchasing. #1

Great variety of products and website education. Great site experience, fast shipping. I have returned some items and that experience was just as great. Love it all. B&H does it better than any other electronics company.

Ordering on the B&H website is refreshingly easy and surprisingly enjoyable, even for shoppers who don’t consider themselves particularly tech-savvy. From the moment you land on the homepage, everything feels well organized and intuitive. Categories are clearly labeled, search results are fast and accurate, and helpful filters make it simple to narrow down exactly what you’re looking for—whether by brand, price, specs, or customer rating.

I've loaded up on new equipment over the past month or so to launch a new arm of my company. Numerous deliveries...all on time, all exactly what I ordered! Great experience all around and quickly gaining trust in B&H Photo. Chris. Wheelhouse Media.

I've ordered from B&H for many years and have never been disappointed. The selection is terrific, the customer service is amazing and the shipping is great. I am a long time and loyal customer since the mid 70's.

Love these guys! Ordering was easy. Free shipping. Fair price. And since they ask for more characters in the review, here goes: I looked at multiple supplier websites like the place named after a river in Brazil and those "office" product stores and none of them had the quality deal. B&H does it again.

I sent Nikon camera gear to the B&H used department for evaluation. Among the items I sent them was a Nikon D5100 (missing the thumb cushion on the back of the camera) with its battery and charger, as well as an extra battery. I included the Nikon D5100 user manual. Everything was there. I received an email from Benjamin ** saying they couldn't buy the D5100 because it didn't come with a battery or charger and was missing the thumb cushion. I asked him to have someone check the box again. His immediate response was that they have surveillance in the unpacking area. He did not offer to have anyone check the box and didn't seem to want to be bothered with this situation. He just wanted to know if I wanted them to send back the camera body or trash it. There was awkward silence, so I told him I would need to think about it.

Good price, easy to order. Very helpful representative when I called for guidance. Rewarding to deal with. Looking forward to using my gear. Appreciate the ease, service, and reasonable pricing. And the free shipping helps, too.

B&H Photo has been my go-to for tech equipment for years, and they consistently deliver exceptional service. Their user-friendly website makes it easy to browse and place orders, and their quick order processing and reliable shipping make the entire experience hassle-free. But what truly sets B&H apart is their customer service team. They are incredibly knowledgeable and responsive, always ready to answer any questions I may have about their products. Their friendly and experienced staff makes a significant difference in my customer experience. Whether you’re a professional or an enthusiast, B&H Photo is highly recommended.

Equipment always arrives on time, website is pleasant and easy to navigate, prices are at or sometimes below competitors prices. Have yet to have any sort of negative experience shopping and ordering equipment for my IT business. B&H is my go-to now before even checking Amazon

Always make it easy by having the products you need, with competitive pricing & shipping quickly. I've been a customer for years & it's always been a wonderful experience..plus their easy financing is great...I'm a customer for life!

Simple, easy to use, and B & H has the items we need. Often they have items out of stock at the distributor so to complete and order and get the job done, we look here first. Aggressive retail pricing, great service. No better choice.

Shopping at B&H is pretty straightforward. I'm been a B&H Customer for probably 25 years, esp for photo and computer equipment. Its order-processing and shipping have always been 100% reliable. When comparing B&H with other vendors, the Payboo card feature that covers the sales tax always "clinches the deal" in favor of B&H.

I'm really enjoying my second Canon R5. This one feels sharper and faster than my first, which had issues. B&H shipped it quickly, as always. They continue to be my go to store for cameras, lenses and all my gear.

I purchased my Canon MF656CDW from BHPhotoVideo.com. I now needed replacement cartridges. The cost per cartridge was less expensive than Bestbuy or Staples. Online purchase was very easy and quick! I am very happy with the printer and its cartridges! It prints quickly and beautifully.

My experience shopping at BH is always great. Products are easy to find and checkout is straightforward. I had a little hiccup while trying to review my purchase, so I went back to my cart and restarted the checkout process. It went smoothly on the second review of purchase. Highly recommend B&H. I use my Payboo card to complete the purchase which saved me from paying taxes. I prefer the old way before taxes were mandatory so this is a bonus or blessing for me.

The Payboo card and shipping is a game changer for big ticket items. Love the selection at B&H and am never disappointed. The site and app are easy to navigate and the sales and discounts really help those who aren't in a burning hurry to upgrade.

I have ordered a few things from B&H and their service has been excellent. I had to return one item and I called and they were very helpful. I also received my order when it was listed to arrive. I would recommend this company!!! Their prices are also better than Amazon!

If you know, you know. They've been around forever and for good reason. If you need it, it's here. If you need it cheaper than most, it's here. If you need to trust your photography dealer, you're in the right place.

I have purchased from B&H MANY times. Multiple cameras, lenses, lighting, etc. I ordered two high-end 32" monitors last week. I specifically asked the B&H sales rep if they would PLEASE double box and package the monitors to protect them during shipping. They showed up today in the OEM boxes which were wide open on my front step. The UPS guy couldn't even believe that they were sent in these boxes. I called B&H and sent them photos - they offered me a $30 credit. This is crazy. I feel like I just bought used equipment - who knows if these were actually new or used? Very disconcerting after a lengthy phone call assuring me that they would be packed properly.

Excellent products at a good price and free timely delivery. They always deliver on their excellent history of great products at competitive prices. I have been buying from them for years and have not been disappointed.

Easy to place the order and always great quality items> B& H has a flexible way to help its customers by financing any item and make the payment for up to 12 months without paying any interest. My Photo Booth company purchase all its product to B&H. Check us: **.

I have been using B&H as my primary place for shopping camera gears for years. Almost all my important cameras and lenses were purchased through B&H. Whenever quality and service are my priorities, I buy through them, for trust and piece of mind. B&H is also the place for value, sales tax savings received from using their Payboo credit card, great value for new and used products, prompt shipping and etc. They are very reliable. I am more than a satisfied customer, thank you for people at B&H.

Always a seamless experience when you deal with B&H. I do mostly online shopping but B&H is always a destination when I go to the city. Helpful people, great product, always standing behind the customer.

Finding reloadable film cassettes was fast and easy-- especially being able to read reviews and pick the best version. B&H has been at this game long enough that they know what people want, they know how folks want to shop, and they get it right, When I need hard to find photo stuff, I start here!

B&H is a company that I truly trust for excellent quality of photography gear and for professional service. I especially rely up their high-end used products. In my experiences, the description of their camera and lenses has been spot-on. Recently, I bought a Sony A1 with their notation of 9 minor scratches. The camera looks and performs as new, and I cannot find the 9 scratches to which they refer. Also, I have noticed that the phone representatives are quite knowledgeable. Only once have I asked a question that required more expertise, and the agent passed my call to the correct person.

I spent $10,301.97 with B&H Photo based on their reputation—purchasing a SkyWatcher 12" Dobsonian, a Unistellar Pro, a Celestron NexStar Evolution 8, and additional Celestron/Sky-Watcher gear. For that level of investment, I expected care and support. What I received felt more like “good luck, you're on your own.” The boxes for these high-value, fragile telescopes arrived torn, punctured, and generally abused. The SkyWatcher 12" Dob, the largest one of the order, arrived missing both eyepieces it’s supposed to include.

I have been a very long-time loyal customer of B&H for many years supporting my photography and videography businesses, including fine printing of museum quality prints and photos. Recently, I have been updating my astronomy gear and I'll continue to use B&H based on the excellent service.

I placed an overnight order, and it was never delivered. They never sent me confirmation order (by email) and never delivered the item. I contacted them at their customer service number (1-800221-5743). Suspiciously, they couldn't find my order by email, phone number, or CC (last four digits). They also asked for the first six digits, but they still couldn't find my order! I told them the charge shows in my bank account, and they said it may be pending. And tried to give another vague explanation, saying that "We cannot send any email until the charge is made. It is the law!" Really? I had to contact my bank because it was probably compromised. Be careful with this company. They look like fraudsters!

B&H...Simply "The Best"! Easy processes for finding products, easy ordering and shipping is fast. Customer support is always available and ready to respond. Not sure what else one would be looking for when it comes to service - B&H is the full package.

One of your team members helped me get started on two different options for my needs. He created a quote for me. After careful review, I opted to buy a different one than initially offered. But it was the customer service initially that helped set the direction I needed to go in. My loyalty runs deep with your store. The option to have a qualified rep help guide what direction to go in means the world!

The B&H Website gives clear and detailed information about every product as well as candid reviews by previous customers. Check out is very easy, clear and fast. Now the best part of all - sit back and await delivery of my new camera tomorrow, without shipping charges.

Overwhelming selection of power banks! But, the website's outstanding functionality helped me to zero in on exactly what I needed in no time. It's always a great experience shopping on the B&H website. I'd love to visit their store in NYC someday.

My experience with B&H has always been great. Product ships in great time and has always been as advertised. I would recommend B&H to anyone looking to get quality service and product. Please continue to keep up the great work!

Easy and efficient. B&H always provides excellent service and wonderful resources such as videos and photos about their products. I always appreciate their willingness to go above and beyond for their customers.

The order number is **!!! B&H refuses to help me!!! I ordered 2 blonder tongue signal amplifiers. I ***told*** the customer service rep that I cannot use ups!!!! They said this order ** was going to go out using fedex!!! I get the email and it shows they shipped it ups!!!! I tried calling customer service several times and they lack knowledge on how to do ***anything*** and are rude and couldn't care less! Now I'm out over $604.00 of my money that I will never see again because of ***their*** mistake. They take zero responsibility!!!! I will never ever shop b&h again!!!!

I’ve been using this place for my photo equipment for over 20 years. Just recently, I’ve been treated the way that I will never shop in this place again. They sold me used overpriced equipment in bad shape. When I return it they said that I damage the camera in email. They said “it was decided that the camera was damaged by me”. I was denied the opportunity to talk to customer service manager, never never again. I will shop in this place.

My item was listed out of stock. Asked to be notified as soon as it was available. Got notified as soon as it was. Clean, simple process... It was also at a discounted price which made the deal all the better

Needed an item quickly. Paid for 1 day shipping which listed the item would be here in time for my needs. They then didn't ship it and posted on their site they are closed for a week and half. Don't order from them if you need anything within any time frame as their shipping/arrival times they post (and charge you for) are complete fabrications.

Very quick and easy process. Can wait to start taking pics. **. Hope everything works good going to the Masters in April with some friends. Will be our first time. Can't wait to take many pics to share the memories.

B&H Photo has many things in stock, but beware of their shipping methods. Every single time I purchase something from B&H, they ship the item via FedEx, and the item either gets lost, then either needs to be refunded to me, or it gets to me a week late. When I notify B&H, they tell me I should rent a P.O. Box to be able to use a different provider instead of them just giving the consumer their choice of carrier. Huh. A B&H P.O. Box monthly expense for ordering just from B&H. What great customer service (cynicism). I’m done with them. Never again.

I had a very disappointing experience with B&H Photo & Video. My order was delivered to the wrong address, even though a prior order had been correctly sent to my updated address. During that earlier transaction, I specifically asked the salesperson to update my information in their system, yet that request was clearly ignored. When I contacted customer service, I was met with rudeness, condescension, and a complete refusal to take responsibility. Rather than working to resolve the issue, B&H exposed the greed at the core of their business—placing profit above accountability, fairness, and respect for customers.

I ordered a used piano ($5k) that was functional and was said to only have some minor blemishes externally. Paid for overnight shipping, and it got here but didn’t work. Now they can’t exchange or refund until I ship the piano back, now delaying everything by up to a week, or I can order another new one and be out another $6k, or $11k altogether. Very disappointed.

Great selection and detailed information on each item. In one rare instance I needed to know a dimension that wasn't listed and I asked the question and the reponse from the store was the same day! Prices are great too.

Every time I order something from B&H I know that the quality will always be guaranteed, and that the price is always going to be fair. If I have a specific question about, for example, product compatibility my question, once I post it, get the answer within minutes. The shipping is always fast with FedEx and the packaging is very secure.

It's always easy to find, select, and order from B&H. It was quick to see what I needed. I love the feature that shows items you might need with the item you are selecting. Helps save me time searching for something. I recommend them highly.

I tried to order over the phone from a local Arizona camera store, was told "JUST USE OUR WEBSITE!" So I hung up and called B&H instead!! Got a very helpful salesman who helped me pick out the correct SD cards for my needs and gave me the SKU number. Next time, I'm just calling B&H instead of my local store, or Amazon, cause I ALWAYS get a very knowledgeable and helpful sales person on the phone. THANK YOU!!!

B & H always has what I'm looking for in terms of photography equipment, at a competitive price, and with fast shipping. I have ordered everything from memory cards to extra batteries to lights to a new camera bag and everything has arrived promptly and in great condition.

B&H is excellent. No byzantine phone trees, and no offshore agents who don't know about photography. Despite having an extensive line of relatively complex products, the people know photography and are very helpful. Top notch company.

Updated on 09/23/2025: B&H offered a $25 credit.

I spend hours looking at all the options and choices. Truly the greatest selection anywhere. Someday I hope to visit in person and get my free candy and be overwhelmed with the store. If you meet other fans of B&H there is a certain knowing look in their eyes....you have both found it. The place where all the good stuff lives.

Had a very bad experience. Fedex has not delivered the package even a few days past the scheduled delivery date. Fedex customer service informed that their trace team is trying to locate the package. Fedex's tracking page shows that package has not been delivered. Yet, B&H customer service needs several business days to "investigate" before refunding the money. How long does it take to open tracking page and verify that package is not delivered? Is this lethargy or shear incompetence? I am stuck till they go about "investigating". They have my money and items not delivered. They should relook at their policy/customer service procedures. Till then, I would rather pay more and shop elsewhere than at a place that does not value its customers.

I had high expectations when ordering from B&H, but my recent experience has left me extremely disappointed. After receiving a damaged package of premium photo paper, I contacted support and was helped by Alvarez J., who was professional and helpful. He assured me the issue would be resolved with an even exchange, that B&H would cover the return shipping, and that I’d receive RMA instructions and a prepaid label via email. I even confirmed this in the chat. Everything seemed clear and straightforward. But after waiting more than 48 hours with zero follow-up, I reached out again. This time, I spoke to Luz O., and the experience couldn’t have been more different. I was abruptly told that B&H had decided to just refund me without notifying me, because they didn’t want to “deal with the hassle” of the RMA.

I bought 4 tripods from them for some new PTZ cameras that I was installing. In the craziness of the install the cleaners threw out some boxes. I tried returning 2 of the tripods, wrapped in bubble wrap inside some boxes. All nice and pretty like, with the original warranty cards and all, but they refused my return because the outside boxes were wrong?? With Amazon and most any other company, you don't even need a box to return the items. You can send it back wrapped toilet paper and they don't mind. B&H Photo need to catch up. I'm disappointed

I purchased a Nikon Z9 camera package (over $8,000) from B&H Photo, and my experience was both frustrating and deeply offensive. After charging my credit card days prior without issue, the owner purposely delayed shipping my fully paid-for items. I was told I needed to send multiple emails and make phone calls to “prove” my identity — a process that felt more like an interrogation than customer service.

Fast and easy ordering process. Payboo application was a breeze and approval was fast. I chose the Save the Tax option. Free shipping with next day delivery. I'm looking forward to trying out my new Canon R6 MKII.

I had ordered a Nikon Z6ii camera and received an empty box. I immediately them know. At first I thought they were being helpful. But all they did was bounce me around from B&H to Payboo with no answers. Now I am out 2000 and do not know if it will be made good. Well you know what they say fool me once shame on you fool me twice shame on me. I will never order anything from B&H again. My advice use KEH.

I always LOVED shopping at B & H and as a business customer, spent SO much there over the years. I finally had a return...and good lord. Wow. It's the single worst experience I've ever had returning something. Weeks of no communication, denying they had received it even though I had tracking, me pestering, all the while with the unit DEAD in the facility. Finally I emailed again in desperation and was told "oh we issued you store credit because we dont have any used units in stock" - well first they never told me that, and second the credit wasn't enough to buy a replacement. That's NOT what a warranty is! They were supposed to either fix it or give me a new one. This was just so shocking given how good all my purchasing has been and I'm rethinking ever buying anything from them again. UGHHH

I cancelled an order within 5 minutes of placing it and B&H shipped it anyways. I will now have to pay to send it back and the customer rep I spoke to couldn’t care less about the situation. This is part of an ongoing experience with my colleagues and I who have noticed a serious downgrade in B&H customer experience over the last few years. $100 to ship a package back when they could have just told the warehouse to stop shipment. This was the last straw for us.

I've always heard good things about B&H customer support so my particularly bad experience with one of the reps was particularly disappointing. To be fair, I interacted with many reps that day and everyone except for one of them was very nice and helpful, particularly the one who was promoting the BILD EXPO, but there was this one rep—an older man—who didn't really seem to take me seriously when was asking questions. Maybe he was annoyed by questions since I couldn't decide between two cameras I wanted to purchase but regardless he came off as very rude which made me want to leave the store without purchasing anything. I know it was only one bad apple, but it made me very upset.

I ordered a pair of earbuds from B&H on Friday, June 13, 2025, it is Tuesday June 17, 2025, and B&H still hasn't sent the package to the post office. When I checked the tracking number they provided just now, it states that they are awaiting shipment and that the package will take from 1-7 days to arrive once they do receive it. Their site states TWO DAY SHIPPING. Nowhere does it state 7 days... If you need an item in a TIMELY manner, as I did, STAY AWAY FROM B&H. Because of their BLATANT FALSE ADVERTISING and NOT INFORMING ME of the actual shipping time because I used PAYPAL for checkout. I WILL BE ON AN AIRPLANE that I had planned on using them on before they arrive!

Recently purchased an M3 Pro MacBook Pro 14" w/ 18GB RAM and 1TB SSD when it was on sale for $1499. It clearly showed free two-day shipping. However they downgraded it to ground shipping without explanation. Fine, still a good deal right? After a week-long waiting, turns out the ground shipping did go wrong -- FedEx lost it on the way. Had to fill some paperwork to help them get their money back from insurance. And I explicitly asked for a replacement, not a refund. But they refunded me, again without explanation. When checking with CS, the answer is it is discontinued. Just unfortunate right? Less than two weeks later when I check their website again, the discontinued is back in life! Although not at $1499, but $1699. Seriously? Tried leaving a review on their website, same text as this. Got "Error: inappropriate language". Seriously? I will volunteer to share my story online as often as necessary.

They do not honor return policy. In fact they lie about it and say they don’t accept returns when you return item. If item is defective then they say no it wasn’t even though it’s untested. Constant lying. They are the worst company. Buy from the manufacturers instead.

Please read ALL the negative reviews. The experiences and issue described by others is exactly what you can expect. If you are trying to save a few dollars by ordering from these sleazeballs you are being WARNED: YOU MAY LOSE ALL YOUR MONEY. We returned an item, in original condition for a refund. Their game is to tell you that there are missing components and refuse to issue a refund. Since we shipped back the item in original condition and they don't want to issue a refund, we requested to have the item shipped back to us. They kept the return, didn't issue a refund, and refuse to answer our emails. What reputable company operates this way?

I’ve been a loyal B&H customer for years, with multiple purchases for my Canon DSLR and GoPros. I placed an order that was listed as backordered, and waited patiently for over three months — without a single update. Only after I repeatedly reached out did I learn the item had been discontinued the entire time. I was then offered replacement options, one of which I agreed to — only to be told I’d need to pay more for it. B&H refused to honor the price I had already paid or offer anything more than expedited shipping. After months of waiting, that’s unacceptable. It’s clear that policies are taking priority over basic customer care. This experience has cost B&H my trust, my time, and my future business. I’ve since requested a full refund and will be sharing this experience to warn others before ordering. Disappointed doesn’t even begin to cover it.

I've been B&H customer for more than 20 years. I was always happy with the service and products they provided until recently, there some issues with the services. Recently I was restricted from ordering due to my credit limited which was reduced significantly. I think it's from one time I didn't pay the balance on time because I simply forgot to put the check in the envelop. Those days, no one would like to listen to your story but relies on the computer tells you what to do. Sometimes I had to ask my friend to order the lenses for me because I didn't have enough credit limit. In the past couple days, I was trying to talk to the people who worked at customer services to request for credit limit increase without success. That's OK. I'm going to not order any photo or electronic products from BH anymore in the future. It's so disappointing. I'll also tell all the people I know about my story. I think Adorama would be the place to have business with. Thank you.

I have done business with B&H for years. Always new product purchases and always happy. Recently I decided to switch to a mirrorless camera system and submitted a list of equipment for trade in with B&H, feeling I could trust them since I have always had good experiences. They sent me a shipping label and I sent in my used camera equipment. At the time I sent my equipment in, I asked FedEx (The company B&H sends your label through) if I could insure my equipment and they said no, B&H does that. I felt a little unsure, but again, good experiences.

I ordered a Sony A1 ii camera on January 25th, a $7K camera, hoping to have it for a trip in the spring. I paid with PayPal and it was charged immediately. Apparently, it's a hot item and was on backorder. By mid-March, the camera was still on backorder and I left for the trip without it. On March 31st, while I was on my trip, I got an email from B&H that the camera had been shipped and would arrive on April 2nd.

I would give them ZERO stars if I could. I ordered a Laptop from these guys. I used the PayPal button during checkout. I then received an email from Eddie in the verification department saying they can't accept PayPal, and he wants me to order via cc. I would never put your credit card information into this company as there exist a high likelihood of your cc eventually being leaked through a data breach. This is why PayPal is useful, and seeing as they can't manage it, it's fair to assume they aren't up to PCI-DSS regulations. He never responded to give reason as to why PayPal is not accepted and no compromises were provided. I will never do business with this company again and advise you to do the same. As the blatant disregard for customer satisfaction, and pushing of insecure payment processes.

I’ve been a loyal customer for over 10 years and got used to next day delivery since let’s face it New Jersey to Queens is not that far, but my experience with my past several orders has been horrible and horrendous ordeal and B & H staff do not care one way or another. It’s bad enough that I placed my order on Monday and today is Saturday and I still do not have the item that B & H was paid for. Emails and phone calls seem to be a huge waste of time because their staff adamantly refuse to do anything to help you.

I had to do this rating to settle my mind. I have done business with B&H Photo before and had no problems. This time I did. I was building my computer and could not get the motherboard internet port to work. I returned it with all their instructions and they sent me an email saying the the motherboard had bent pins and refused to exchange. It was well within the 30 day warranty. Well, when I got the motherboard back, I checked it over several times and could not find the bent pins. Things turned out ok for me though. I had to change the slots I had put in the memory sticks in. The internet port started working. Still had to do this. Will not be doing any more business with them. **

We bout a Mac Mini from them after being reminded they do more than cameras at B & H. They overnight mailed... after calling and confirming the order... the Mac Mini. The Mac Mini had a hand signed receipt from whoever packed the box and printed that receipt at B & H... Are they that big??? Lovely item... Safely shipped and prechecked... Will definitely shop there in the future!

If you are abroad, do not shop at B&H. After spending over $15000 USD. More than half items where damaged (over 20 items). Upon returning 19 items back and no refund from duties and other taxes. B&H used DHL to ship my return when DHL lost 4 items. B&H will not response to my emails and follow up as to why they don't take responsibility. I also represented DHL driver signature proving them that all items were inspected in the box before sealing it. DHL Canada deemed items lost via operations and B&H has to open a claim. What is troubling is when ask B&H to provide me with proof of letter of response from DHL, I get no responses. DO NOT BUY ANYTHING from B&H.

Our 30 day return policy expired while they were on a long holiday, so they are no longer willing to honor a return, despite the product having enough problems they have taken it off of their website! This is even after spending Hundreds of Thousands with them throughout the years. Zero loyalty or customer respect. I recommend you find a company with a shred of appreciation for your business!

I've bought 54 products from B&H (mostly news, and some from their used listings too) over the past 4 years. I've been very satisfied. I've returned around 10 items, and it was very straightforward every time (free return shipping, no restocking fee) — as long as you've kept the packaging. They also offer free 2-day shipping on almost all items (via FedEx).

This is a company that will lie to you over the phone to ensure they can still make a profit. I spoke with multiple representatives over the phone and was personally guaranteed 4 director's chairs would arrive before a specific date. I received an email a few days later confirming that 2 chairs were on their way and the other 2 wouldn't be available until far after the date we previously confirmed. I called back and they said they would cancel the order and provide a full refund. The next day I receive an email saying the 2 chairs were shipped. I called back and they told me they can't cancel the order now and they cannot guarantee a return or refund. This company has zero ethics and lied to me multiple times over the phone without consideration for my situation and the impact their failed service would have on me and my job. DO NOT TRUST THIS COMPANY.

Somehow B&H web site changed NC 28215 to SE 28215. Which lead them to ship a package to Germany. The shipping label read "CHARLOTTE, SE 28215 GERMANY" which is a place that does not exist. B&H maintains that they did nothing wrong. Their customer service stated that I had to wait for the package to be return from Germany before I could get a refund. They went on to say that they would be deducting some fees from my refund due to the fact that I made the mistake.

A "false advise" from B&H sales experts led to a $15K purchase, which turned out to be incomplete and eventually cost me double. B&H did not take any responsibility, instead they tried to make still profit from their mistake. Their Customer Service is useless when it comes to money. This company is greedy and has no business ethics. I am wondering if the owner Herman Schreiber is aware how bad and lousy they deal with loyal customers. Absolute disgrace!

In my entire life, I have never seen a website that makes shopping so complicated for customers. After the problems they had charging me, and now their absurdly long verification process, they made me feel like I was buying a watch or a car instead of my "little" purchase, they delayed me a month in getting my product with all the mistakes and ridiculous twists their billing and verification department had to offer me. The feedback I’m trying to give them is that I expect the companies I work with to make it easy and seamless to do business with, after a certain point, customers will just move into other retailers to save the hassle of trying to buy something. Buying something should be easy, like with literally all their competitors.

I have a big disappointment with this company. I ordered a roll of adhesive paper for my Epson T5270 printer and when they sent me the package it was very different paper than the one I had ordered. I called them and they denied me a replacement for the roll, telling me that it was my fault and that they couldn't change it. After so much trouble I called them again and asked them to send me the roll of paper that had previously worked for me like 3 months early with my printer. I made it very clear to the seller that it was adhesive matte roll 36" paper and that it was for an Epson T 5270. When the roll arrived at my house, the paper they sent me was totally different from the one I ordered. The ink was completely liquid on the paper and never dry since it was not for this printer, this being the second roll with problems. I called and they told me that they could not accept it back since that the box had already been opened and he had used it.

I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash jammed. I couldn't insert it into the flash and as a result I couldn't use it. I contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. I contacted B&H Photo. While the first two customer service staff were unhelpful, Geoffrey ** was great. He quickly arranged for me to send the flash back and get a refund. Thank you very much, Geoffrey. Richard

I had this camera over the 30 day period but it was defective with the ribbon pulling out of it socket after adjusting. The camera is so squashed with all the components. There’s no room for adjustment. I will never purchase from them again. A company that charges a restocking fee is a scam company. Because they turn right around and go for the tax write off. When you give it thought eBay, Amazon, Wal Mart, and a slew of other businesses give you 100% money back. Don’t buy from them. Right after sending emails to them I got the runaround saying there’s no such Email associated with my order number. I sent them a picture of their page with my order number but then he tells me what order number is it and had 2 order numbers in the email. I told him, how did you get this other order number when I sent you a picture of the page with the Item purchase with the order number on that page. Total lies.

Purchased laptop and extended warranty from B&H Photo. The laptop never arrived. Contacted B&H, but they told me to wait 5 days for it to deliver. The laptop never showed up. I contacted B&H again, they said they would file a claim. A week later they told me the claim was denied. They told me they would file a second claim. Two weeks later they said it was denied and there is nothing more they could do for me. I contacted the shipper, FedEx, and they told me no claim had been filed on the shipment and that only the shipper can file a claim. I contacted B&H again, and they told me they were not able to file a claim and that I should keeping waiting for the package to arrive.

I had read good reviews of the shop and ordered $7000 worth of equipment for a trip. I offered to come pick it up from the shop but was told not to worry and it will be delivered by noon next day. Next day no delivery, and I had a flight coming up. They copied the the address wrong, would not give me a refund, and if I wanted to order again and to come pick it up it will be another $7K and they will process the refund when Fedex returned items to them...Really bad service and follow up!

I purchased a camera from B&H and it didn't work. I was sent on a 2-month wild goose chase to fix it, only to realize it wasn't ever going to work. Of course, now it's outside their 30 day return policy so I am stuck with a $2K piece of junk. Stay away.

B&H does not accept returns for a full refund. They either refuse them or charge you a fee of their choosing. It's their store and they make the rules but their policy reads like you have a complete satisfaction guarantee. That's exactly what they want you to believe, until you go to return something and they shaft you. Never again will I buy anything from these guys. Amazon and eBay have the same prices and you always have a protection guarantee if needed. I won't shop where I feel like even with 1 return of 100 I can't get my money back.

My wife purchased a "Camera Bag" shown on the B & H website with the camera kit in the bag. All of the pictures represented the camera bag. When she presented to me for my Birthday, there was no camera kit. There is no verbiage saying the camera kit is a separate purchase, only pictures showing the camera kit as part of the bag. I contacted B & H, they told me it is separate and the website had a mistake on it but they would not provide the camera kit, unless purchased separately.

I have been a longtime user and buyer of stuff from B&H Photo. Unfortunately I recently purchased a Ronin 4D which turned out to really be a piece of junk camera. To give you an idea, just to be able to use it the first time I was held hostage for over 2 hours and had to buy another download to be able to record on it which costs over $1,000. Then the camera needed yet another 1TB hard drive that had to be ordered. On first using the camera it already malfunctioned and footage was corrupted before the 1st TB was even used. It was literally an indoor shoot and that is what happened. Unlike shooting on a helicopter or something which would make me understand why the footage was unusable this was indoors in prime environments.

Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.

B&H recently placed a reseller hold to my account as I have purchased too many used items from them in past years. And they did not accept any request to remove. If you don't allow too many item purchases, you should have placed a limit on the items for sales, not to block customer's account with "non-sense" excuse. How did request to prove something non-existent at all? Totally ridiculous and worst experience ever for such!! I have purchased many IT components from other retailers like Newegg, Micro Center, Best Buy, etc. Never had same issue. This might be the end of business with B&H as they don't care about losing customers at all.

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

I bought 2 Canon lenses from B&H Photo, one had corroded sensors and broke my camera entirely, it will no longer focus with any of my lenses. I contacted B&H photo and they simply do not care despite the fact that I have time stamped photos that prove my other lenses were working properly 10 minutes before switching to theirs. They will not repair my camera or compensate me for it. Do not buy from this company

Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received. "However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.

I needed to return a camera purchase and was provided with an RMA number and tracking label. The package was dropped off and scanned but I subsequently discovered that the tracking number does not exist. I tried reaching out to B&H to make certain that I was given a correct label/tracking number and they were not helpful and seemed unconcerned that I may be out $900 if the item was not received by them. I am very frustrated since I am unable to even put in a claim with the delivery company without a valid tracking number. So I am running in circles with no resolution in sight. I will never do business with B&H Photo again as they don't give a darn about their customers.

A few months back I ordered some pc copying software. The product I received was toast for Mac! I did not realize that toast is a Mac-only program until I had cut the security seal on the box! BH therefore would not accept a return! My bank would not even help because I did not return the product! The not returned was based on BH saying they would return anything I sent them, and would not accept the product back, as I had opened it!

I am a dedicated customer for years MAURICE. Lens did not connect saying (lens unavailable) and lens was tight to unscrew. Took to USED Dpt and they referred me to outside company. OUTSIDE COMPANIES findings,"lens and camera corrosion damage, we can't help you and Sony won't either". They Returned it to me, I turned around, got someone to look at it, fix it for $150.00. They did, and guess what THE PROBLEM was? The SETTINGS. B&H gave me $25 dollars credit next purchase. Fred Moshe Blumenthal Big Insult/SAUVER PROGRAM COMMUNITY BASE PROGRAM FOR YOUTH.vself funded by me. Where is the accountability? Very cold blooded. And I shop here all the time. I am shocked. Who is responsible to reimburse me for the money I paid. And why didn't people just check the camera? I was at the last week of my warranty, Hardly ever used camera. Very sad. Date of experience: November 02, 2023

I didn't like this, I placed an order on November 2 for a Nikon D850, supposedly that order would arrive on November 4, when I check the FedEx tracking number it says that they went to my home and no one was there, at no time did FedEx come to me home since I have Reolink cameras and camera bell rings but no one from FedEx has ever come to my home because I write to BHPHOTO and they did not help me at all.

I didn't receive part of my order. I dealt with their rude and incompetent customer service practices and they opted not to fix the situation in any way. They shorted me around $300 worth of products that I ordered. I won't do business with them in the future.

I ordered a new holographic sight from them on April 22, 2023. They sent me an empty worn unsealed case with no holographic sight inside and scammed me $714.19. The case had been opened with no seal and the box had visible damage and wear to it. I sent the box back for B&H Photo to inspect and filed a complaint. Before they even inspected the box they refused my full refund. Now I'm $714.19 in the hole without ever receiving my item.

I Ordered a Nikon Z 6II MK II thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says, "You have to look at it from your browser and not your phone." I order from my phone, all the time and it never indicated it, on there.

Please be advised your financial data is not protected with this company, if you elect to conduct business your data will be compromised and you will receive unauthorized charges. B&H Photo Video company will not investigate nor care of any damages that it has caused to you and/or your credit. Within the same breath, they will protect the fraudster and you will be in a continuous yearly legal battle. This company has been made fully aware of this breach. Again, it is ill advised to conduct business with a company that does not protect nor preserve your financial data in a securely manner.

Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope.

I was sent wrong item. I returned. They refuse to refund me, called me a liar. The manager actually said “I got your money and your item and there’s nothing you can do about it.” Scammers, liars, disrespectful.

I needed to purchase a CLEAR Gary Fong Speedlight Diffusion System for my OCF. I found a used one on the B&H Photo Website. I saw the photo of the product next to the description and both met my needs/expectations so I made the purchase. The product that was delivered was only one part of the system and it was ORANGE. A complete misrepresentation of a product. I emailed B&H customer service immediately - just moments after I received/opened the package - to let them know of their "mistake". I expected to be offered an exchange. I still wanted the product I originally intended to purchase. Instead, they told me I could return it AT MY OWN SHIPPING EXPENSE.

Terrible experience with B&H. I ordered a remote flash trigger and they had two addresses on file for me, one of which I haven't lived in for years. For some reason, they defaulted to shipping to this old address. Once I noticed the error I immediately contacted B&H, who told me to use the FedEx "delivery manager" to change the delivery. When I attempted to do this, I received the following message: "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." So basically, B&H tells me to contact FedEx, and FedEx tells me to contact B&H. What is especially frustrating is that I noticed the error when the package was right here in Sacramento, where I live. Yet B&H claimed they could do nothing. Thankfully I did not order something more expensive. I will never buy from this company again.

B&H has resolved this matter and I am happy with the result. I’m still irritated that it took me all day to resolve the matter, was told at least twice that I was shipped the right computer and would not receive a refund and had to file a complaint with the Better Business Bureau, but it was resolved. I've been a B&H customer for many years, and this was my first bad experience I’ve had. I particularly appreciate their “Payboo” credit card that subtracts the sales tax from my state from the total charge. I plan to continue to be a B&H customer; however, I caution against purchasing TV or computers from this business as their return policy is extremely strict.

Bought a Nikon A1000 camera and accessories for $600. Dropped the camera. Sent to Nikon for repair. They returned it saying they can't fix it because it is a grey market camera. Been in contact with B&H several times, they refuse to fix it or allow me to return it. I was not made aware that the camera was a grey market camera until now. How can a company sell a misleading product and refuse to stand behind the product they sold?