B&H Photo Reviews

The gift that keeps on taking: a new camera. Lenses, accessories, batteries, memory cards. I knew what I was getting into. Glad I’ve got B&H to go to. Selection of products, as well as advice is generally excellent. I’ll be adding reviews as I get some hours of experience with the new system.

Web site easy to use; one of the best! I like using the Payboo credit card as it saves a bit in tax. Many times, shipping is free, which is another benefit. Again, the website is one of the best I have used for ordering.

Ordering is always quick and easy with B&H. Also, I had contacted B&H on an issue I had with my printer. Abe, the representative, was extremely helpful and took the time to help me through each step to get my printer set up. I cannot thank him enough for his patience and assistance. I always recommend B&H to my friends and family and I am definitely a loyal customer.

So quick and easy to Order from B&H. I have ordered lights, batteries, wireless mics, all with no hassle. Why go anywhere else? I need light domes for some new lights and I'm on the site and find what I need quickly and it's order with just a couple of clicks. Saving money with the Payboo card is also a plus!

The computer came damaged with a line in the screen. I returned for an exchange and it took a while so I called back. They sent it back since my password was still on there. I have no email from them and they won’t refund it since it didn’t come with the original box even though I sent it in the original box.

Your Chat staff was rude and inept and failed to answer a simply legitimate question, twice hanging up on me after I told them politely I was a longtime customer. I've been shopping at B/H since 1984. I've purchased many cameras, computers, lenses, software, TVs, etc., etc. I bought my first Canon T90 from you. I shopped at your location on 16th Street, was it? Today was the worst customer service I've ever received from a company I've recommended dozens of times. You're slipping in a world that is slipping, in which manners, courtesy and respect are slipping. Now's the time more than ever to be kind and helpful and respect your customers.

B&H is my go-to for all things cameras and stands! They carry everything I need and the customer support is always very responsive. I recommend anyone needing camera equipment to come here. The online purchase is easy as well.

I found a wide range of options for the affordable, compact ball head (and a few other misc. items) I needed to go with a monopod and new lens I recently acquired. B&H remains "old reliable" amongst the few photo gear retailers I trust. Thanks, again, B&H for providing convenience, an easily navigable website, and value-for-my-money. (Incidentally, I also enjoy your humorous and informative ads on YouTube.)

New or used, I can always find what I'm looking for at B&H. I have purchased many used items and have always been happy with my order. Shipping is fast. You can always call and talk to a real person with any questions.

The service was quick and billing was transparent. The staff was incredibly helpful when I needed assistance. I have no doubt that I will come back again. Highly recommend, My number one store for purchasing. #1

Great variety of products and website education. Great site experience, fast shipping. I have returned some items and that experience was just as great. Love it all. B&H does it better than any other electronics company.

Ordering on the B&H website is refreshingly easy and surprisingly enjoyable, even for shoppers who don’t consider themselves particularly tech-savvy. From the moment you land on the homepage, everything feels well organized and intuitive. Categories are clearly labeled, search results are fast and accurate, and helpful filters make it simple to narrow down exactly what you’re looking for—whether by brand, price, specs, or customer rating.

I've loaded up on new equipment over the past month or so to launch a new arm of my company. Numerous deliveries...all on time, all exactly what I ordered! Great experience all around and quickly gaining trust in B&H Photo. Chris. Wheelhouse Media.

I've ordered from B&H for many years and have never been disappointed. The selection is terrific, the customer service is amazing and the shipping is great. I am a long time and loyal customer since the mid 70's.

Love these guys! Ordering was easy. Free shipping. Fair price. And since they ask for more characters in the review, here goes: I looked at multiple supplier websites like the place named after a river in Brazil and those "office" product stores and none of them had the quality deal. B&H does it again.

I sent Nikon camera gear to the B&H used department for evaluation. Among the items I sent them was a Nikon D5100 (missing the thumb cushion on the back of the camera) with its battery and charger, as well as an extra battery. I included the Nikon D5100 user manual. Everything was there. I received an email from Benjamin ** saying they couldn't buy the D5100 because it didn't come with a battery or charger and was missing the thumb cushion. I asked him to have someone check the box again. His immediate response was that they have surveillance in the unpacking area. He did not offer to have anyone check the box and didn't seem to want to be bothered with this situation. He just wanted to know if I wanted them to send back the camera body or trash it. There was awkward silence, so I told him I would need to think about it.

Good price, easy to order. Very helpful representative when I called for guidance. Rewarding to deal with. Looking forward to using my gear. Appreciate the ease, service, and reasonable pricing. And the free shipping helps, too.

B&H Photo has been my go-to for tech equipment for years, and they consistently deliver exceptional service. Their user-friendly website makes it easy to browse and place orders, and their quick order processing and reliable shipping make the entire experience hassle-free. But what truly sets B&H apart is their customer service team. They are incredibly knowledgeable and responsive, always ready to answer any questions I may have about their products. Their friendly and experienced staff makes a significant difference in my customer experience. Whether you’re a professional or an enthusiast, B&H Photo is highly recommended.

Equipment always arrives on time, website is pleasant and easy to navigate, prices are at or sometimes below competitors prices. Have yet to have any sort of negative experience shopping and ordering equipment for my IT business. B&H is my go-to now before even checking Amazon

Always make it easy by having the products you need, with competitive pricing & shipping quickly. I've been a customer for years & it's always been a wonderful experience..plus their easy financing is great...I'm a customer for life!

Simple, easy to use, and B & H has the items we need. Often they have items out of stock at the distributor so to complete and order and get the job done, we look here first. Aggressive retail pricing, great service. No better choice.

Shopping at B&H is pretty straightforward. I'm been a B&H Customer for probably 25 years, esp for photo and computer equipment. Its order-processing and shipping have always been 100% reliable. When comparing B&H with other vendors, the Payboo card feature that covers the sales tax always "clinches the deal" in favor of B&H.

I'm really enjoying my second Canon R5. This one feels sharper and faster than my first, which had issues. B&H shipped it quickly, as always. They continue to be my go to store for cameras, lenses and all my gear.

I purchased my Canon MF656CDW from BHPhotoVideo.com. I now needed replacement cartridges. The cost per cartridge was less expensive than Bestbuy or Staples. Online purchase was very easy and quick! I am very happy with the printer and its cartridges! It prints quickly and beautifully.

My experience shopping at BH is always great. Products are easy to find and checkout is straightforward. I had a little hiccup while trying to review my purchase, so I went back to my cart and restarted the checkout process. It went smoothly on the second review of purchase. Highly recommend B&H. I use my Payboo card to complete the purchase which saved me from paying taxes. I prefer the old way before taxes were mandatory so this is a bonus or blessing for me.

The Payboo card and shipping is a game changer for big ticket items. Love the selection at B&H and am never disappointed. The site and app are easy to navigate and the sales and discounts really help those who aren't in a burning hurry to upgrade.

I have ordered a few things from B&H and their service has been excellent. I had to return one item and I called and they were very helpful. I also received my order when it was listed to arrive. I would recommend this company!!! Their prices are also better than Amazon!

If you know, you know. They've been around forever and for good reason. If you need it, it's here. If you need it cheaper than most, it's here. If you need to trust your photography dealer, you're in the right place.

I have purchased from B&H MANY times. Multiple cameras, lenses, lighting, etc. I ordered two high-end 32" monitors last week. I specifically asked the B&H sales rep if they would PLEASE double box and package the monitors to protect them during shipping. They showed up today in the OEM boxes which were wide open on my front step. The UPS guy couldn't even believe that they were sent in these boxes. I called B&H and sent them photos - they offered me a $30 credit. This is crazy. I feel like I just bought used equipment - who knows if these were actually new or used? Very disconcerting after a lengthy phone call assuring me that they would be packed properly.

Excellent products at a good price and free timely delivery. They always deliver on their excellent history of great products at competitive prices. I have been buying from them for years and have not been disappointed.

Easy to place the order and always great quality items> B& H has a flexible way to help its customers by financing any item and make the payment for up to 12 months without paying any interest. My Photo Booth company purchase all its product to B&H. Check us: **.

I have been using B&H as my primary place for shopping camera gears for years. Almost all my important cameras and lenses were purchased through B&H. Whenever quality and service are my priorities, I buy through them, for trust and piece of mind. B&H is also the place for value, sales tax savings received from using their Payboo credit card, great value for new and used products, prompt shipping and etc. They are very reliable. I am more than a satisfied customer, thank you for people at B&H.

Always a seamless experience when you deal with B&H. I do mostly online shopping but B&H is always a destination when I go to the city. Helpful people, great product, always standing behind the customer.

Finding reloadable film cassettes was fast and easy-- especially being able to read reviews and pick the best version. B&H has been at this game long enough that they know what people want, they know how folks want to shop, and they get it right, When I need hard to find photo stuff, I start here!

B&H is a company that I truly trust for excellent quality of photography gear and for professional service. I especially rely up their high-end used products. In my experiences, the description of their camera and lenses has been spot-on. Recently, I bought a Sony A1 with their notation of 9 minor scratches. The camera looks and performs as new, and I cannot find the 9 scratches to which they refer. Also, I have noticed that the phone representatives are quite knowledgeable. Only once have I asked a question that required more expertise, and the agent passed my call to the correct person.

I spent $10,301.97 with B&H Photo based on their reputation—purchasing a SkyWatcher 12" Dobsonian, a Unistellar Pro, a Celestron NexStar Evolution 8, and additional Celestron/Sky-Watcher gear. For that level of investment, I expected care and support. What I received felt more like “good luck, you're on your own.” The boxes for these high-value, fragile telescopes arrived torn, punctured, and generally abused. The SkyWatcher 12" Dob, the largest one of the order, arrived missing both eyepieces it’s supposed to include.

I have been a very long-time loyal customer of B&H for many years supporting my photography and videography businesses, including fine printing of museum quality prints and photos. Recently, I have been updating my astronomy gear and I'll continue to use B&H based on the excellent service.

I placed an overnight order, and it was never delivered. They never sent me confirmation order (by email) and never delivered the item. I contacted them at their customer service number (1-800221-5743). Suspiciously, they couldn't find my order by email, phone number, or CC (last four digits). They also asked for the first six digits, but they still couldn't find my order! I told them the charge shows in my bank account, and they said it may be pending. And tried to give another vague explanation, saying that "We cannot send any email until the charge is made. It is the law!" Really? I had to contact my bank because it was probably compromised. Be careful with this company. They look like fraudsters!

B&H...Simply "The Best"! Easy processes for finding products, easy ordering and shipping is fast. Customer support is always available and ready to respond. Not sure what else one would be looking for when it comes to service - B&H is the full package.

One of your team members helped me get started on two different options for my needs. He created a quote for me. After careful review, I opted to buy a different one than initially offered. But it was the customer service initially that helped set the direction I needed to go in. My loyalty runs deep with your store. The option to have a qualified rep help guide what direction to go in means the world!

The B&H Website gives clear and detailed information about every product as well as candid reviews by previous customers. Check out is very easy, clear and fast. Now the best part of all - sit back and await delivery of my new camera tomorrow, without shipping charges.

Overwhelming selection of power banks! But, the website's outstanding functionality helped me to zero in on exactly what I needed in no time. It's always a great experience shopping on the B&H website. I'd love to visit their store in NYC someday.

My experience with B&H has always been great. Product ships in great time and has always been as advertised. I would recommend B&H to anyone looking to get quality service and product. Please continue to keep up the great work!

Easy and efficient. B&H always provides excellent service and wonderful resources such as videos and photos about their products. I always appreciate their willingness to go above and beyond for their customers.

The order number is **!!! B&H refuses to help me!!! I ordered 2 blonder tongue signal amplifiers. I ***told*** the customer service rep that I cannot use ups!!!! They said this order ** was going to go out using fedex!!! I get the email and it shows they shipped it ups!!!! I tried calling customer service several times and they lack knowledge on how to do ***anything*** and are rude and couldn't care less! Now I'm out over $604.00 of my money that I will never see again because of ***their*** mistake. They take zero responsibility!!!! I will never ever shop b&h again!!!!

I’ve been using this place for my photo equipment for over 20 years. Just recently, I’ve been treated the way that I will never shop in this place again. They sold me used overpriced equipment in bad shape. When I return it they said that I damage the camera in email. They said “it was decided that the camera was damaged by me”. I was denied the opportunity to talk to customer service manager, never never again. I will shop in this place.

My item was listed out of stock. Asked to be notified as soon as it was available. Got notified as soon as it was. Clean, simple process... It was also at a discounted price which made the deal all the better

Needed an item quickly. Paid for 1 day shipping which listed the item would be here in time for my needs. They then didn't ship it and posted on their site they are closed for a week and half. Don't order from them if you need anything within any time frame as their shipping/arrival times they post (and charge you for) are complete fabrications.

Very quick and easy process. Can wait to start taking pics. **. Hope everything works good going to the Masters in April with some friends. Will be our first time. Can't wait to take many pics to share the memories.

B&H Photo has many things in stock, but beware of their shipping methods. Every single time I purchase something from B&H, they ship the item via FedEx, and the item either gets lost, then either needs to be refunded to me, or it gets to me a week late. When I notify B&H, they tell me I should rent a P.O. Box to be able to use a different provider instead of them just giving the consumer their choice of carrier. Huh. A B&H P.O. Box monthly expense for ordering just from B&H. What great customer service (cynicism). I’m done with them. Never again.

I had a very disappointing experience with B&H Photo & Video. My order was delivered to the wrong address, even though a prior order had been correctly sent to my updated address. During that earlier transaction, I specifically asked the salesperson to update my information in their system, yet that request was clearly ignored. When I contacted customer service, I was met with rudeness, condescension, and a complete refusal to take responsibility. Rather than working to resolve the issue, B&H exposed the greed at the core of their business—placing profit above accountability, fairness, and respect for customers.

I ordered a used piano ($5k) that was functional and was said to only have some minor blemishes externally. Paid for overnight shipping, and it got here but didn’t work. Now they can’t exchange or refund until I ship the piano back, now delaying everything by up to a week, or I can order another new one and be out another $6k, or $11k altogether. Very disappointed.

Great selection and detailed information on each item. In one rare instance I needed to know a dimension that wasn't listed and I asked the question and the reponse from the store was the same day! Prices are great too.

Every time I order something from B&H I know that the quality will always be guaranteed, and that the price is always going to be fair. If I have a specific question about, for example, product compatibility my question, once I post it, get the answer within minutes. The shipping is always fast with FedEx and the packaging is very secure.

It's always easy to find, select, and order from B&H. It was quick to see what I needed. I love the feature that shows items you might need with the item you are selecting. Helps save me time searching for something. I recommend them highly.

I tried to order over the phone from a local Arizona camera store, was told "JUST USE OUR WEBSITE!" So I hung up and called B&H instead!! Got a very helpful salesman who helped me pick out the correct SD cards for my needs and gave me the SKU number. Next time, I'm just calling B&H instead of my local store, or Amazon, cause I ALWAYS get a very knowledgeable and helpful sales person on the phone. THANK YOU!!!

B & H always has what I'm looking for in terms of photography equipment, at a competitive price, and with fast shipping. I have ordered everything from memory cards to extra batteries to lights to a new camera bag and everything has arrived promptly and in great condition.

B&H is excellent. No byzantine phone trees, and no offshore agents who don't know about photography. Despite having an extensive line of relatively complex products, the people know photography and are very helpful. Top notch company.

Updated on 09/23/2025: B&H offered a $25 credit.

I spend hours looking at all the options and choices. Truly the greatest selection anywhere. Someday I hope to visit in person and get my free candy and be overwhelmed with the store. If you meet other fans of B&H there is a certain knowing look in their eyes....you have both found it. The place where all the good stuff lives.

Had a very bad experience. Fedex has not delivered the package even a few days past the scheduled delivery date. Fedex customer service informed that their trace team is trying to locate the package. Fedex's tracking page shows that package has not been delivered. Yet, B&H customer service needs several business days to "investigate" before refunding the money. How long does it take to open tracking page and verify that package is not delivered? Is this lethargy or shear incompetence? I am stuck till they go about "investigating". They have my money and items not delivered. They should relook at their policy/customer service procedures. Till then, I would rather pay more and shop elsewhere than at a place that does not value its customers.

I had high expectations when ordering from B&H, but my recent experience has left me extremely disappointed. After receiving a damaged package of premium photo paper, I contacted support and was helped by Alvarez J., who was professional and helpful. He assured me the issue would be resolved with an even exchange, that B&H would cover the return shipping, and that I’d receive RMA instructions and a prepaid label via email. I even confirmed this in the chat. Everything seemed clear and straightforward. But after waiting more than 48 hours with zero follow-up, I reached out again. This time, I spoke to Luz O., and the experience couldn’t have been more different. I was abruptly told that B&H had decided to just refund me without notifying me, because they didn’t want to “deal with the hassle” of the RMA.

I bought 4 tripods from them for some new PTZ cameras that I was installing. In the craziness of the install the cleaners threw out some boxes. I tried returning 2 of the tripods, wrapped in bubble wrap inside some boxes. All nice and pretty like, with the original warranty cards and all, but they refused my return because the outside boxes were wrong?? With Amazon and most any other company, you don't even need a box to return the items. You can send it back wrapped toilet paper and they don't mind. B&H Photo need to catch up. I'm disappointed

I purchased a Nikon Z9 camera package (over $8,000) from B&H Photo, and my experience was both frustrating and deeply offensive. After charging my credit card days prior without issue, the owner purposely delayed shipping my fully paid-for items. I was told I needed to send multiple emails and make phone calls to “prove” my identity — a process that felt more like an interrogation than customer service.

Fast and easy ordering process. Payboo application was a breeze and approval was fast. I chose the Save the Tax option. Free shipping with next day delivery. I'm looking forward to trying out my new Canon R6 MKII.

I had ordered a Nikon Z6ii camera and received an empty box. I immediately them know. At first I thought they were being helpful. But all they did was bounce me around from B&H to Payboo with no answers. Now I am out 2000 and do not know if it will be made good. Well you know what they say fool me once shame on you fool me twice shame on me. I will never order anything from B&H again. My advice use KEH.

I always LOVED shopping at B & H and as a business customer, spent SO much there over the years. I finally had a return...and good lord. Wow. It's the single worst experience I've ever had returning something. Weeks of no communication, denying they had received it even though I had tracking, me pestering, all the while with the unit DEAD in the facility. Finally I emailed again in desperation and was told "oh we issued you store credit because we dont have any used units in stock" - well first they never told me that, and second the credit wasn't enough to buy a replacement. That's NOT what a warranty is! They were supposed to either fix it or give me a new one. This was just so shocking given how good all my purchasing has been and I'm rethinking ever buying anything from them again. UGHHH

I cancelled an order within 5 minutes of placing it and B&H shipped it anyways. I will now have to pay to send it back and the customer rep I spoke to couldn’t care less about the situation. This is part of an ongoing experience with my colleagues and I who have noticed a serious downgrade in B&H customer experience over the last few years. $100 to ship a package back when they could have just told the warehouse to stop shipment. This was the last straw for us.

I've always heard good things about B&H customer support so my particularly bad experience with one of the reps was particularly disappointing. To be fair, I interacted with many reps that day and everyone except for one of them was very nice and helpful, particularly the one who was promoting the BILD EXPO, but there was this one rep—an older man—who didn't really seem to take me seriously when was asking questions. Maybe he was annoyed by questions since I couldn't decide between two cameras I wanted to purchase but regardless he came off as very rude which made me want to leave the store without purchasing anything. I know it was only one bad apple, but it made me very upset.

I ordered a pair of earbuds from B&H on Friday, June 13, 2025, it is Tuesday June 17, 2025, and B&H still hasn't sent the package to the post office. When I checked the tracking number they provided just now, it states that they are awaiting shipment and that the package will take from 1-7 days to arrive once they do receive it. Their site states TWO DAY SHIPPING. Nowhere does it state 7 days... If you need an item in a TIMELY manner, as I did, STAY AWAY FROM B&H. Because of their BLATANT FALSE ADVERTISING and NOT INFORMING ME of the actual shipping time because I used PAYPAL for checkout. I WILL BE ON AN AIRPLANE that I had planned on using them on before they arrive!

Recently purchased an M3 Pro MacBook Pro 14" w/ 18GB RAM and 1TB SSD when it was on sale for $1499. It clearly showed free two-day shipping. However they downgraded it to ground shipping without explanation. Fine, still a good deal right? After a week-long waiting, turns out the ground shipping did go wrong -- FedEx lost it on the way. Had to fill some paperwork to help them get their money back from insurance. And I explicitly asked for a replacement, not a refund. But they refunded me, again without explanation. When checking with CS, the answer is it is discontinued. Just unfortunate right? Less than two weeks later when I check their website again, the discontinued is back in life! Although not at $1499, but $1699. Seriously? Tried leaving a review on their website, same text as this. Got "Error: inappropriate language". Seriously? I will volunteer to share my story online as often as necessary.

They do not honor return policy. In fact they lie about it and say they don’t accept returns when you return item. If item is defective then they say no it wasn’t even though it’s untested. Constant lying. They are the worst company. Buy from the manufacturers instead.

Please read ALL the negative reviews. The experiences and issue described by others is exactly what you can expect. If you are trying to save a few dollars by ordering from these sleazeballs you are being WARNED: YOU MAY LOSE ALL YOUR MONEY. We returned an item, in original condition for a refund. Their game is to tell you that there are missing components and refuse to issue a refund. Since we shipped back the item in original condition and they don't want to issue a refund, we requested to have the item shipped back to us. They kept the return, didn't issue a refund, and refuse to answer our emails. What reputable company operates this way?

I’ve been a loyal B&H customer for years, with multiple purchases for my Canon DSLR and GoPros. I placed an order that was listed as backordered, and waited patiently for over three months — without a single update. Only after I repeatedly reached out did I learn the item had been discontinued the entire time. I was then offered replacement options, one of which I agreed to — only to be told I’d need to pay more for it. B&H refused to honor the price I had already paid or offer anything more than expedited shipping. After months of waiting, that’s unacceptable. It’s clear that policies are taking priority over basic customer care. This experience has cost B&H my trust, my time, and my future business. I’ve since requested a full refund and will be sharing this experience to warn others before ordering. Disappointed doesn’t even begin to cover it.

I've been B&H customer for more than 20 years. I was always happy with the service and products they provided until recently, there some issues with the services. Recently I was restricted from ordering due to my credit limited which was reduced significantly. I think it's from one time I didn't pay the balance on time because I simply forgot to put the check in the envelop. Those days, no one would like to listen to your story but relies on the computer tells you what to do. Sometimes I had to ask my friend to order the lenses for me because I didn't have enough credit limit. In the past couple days, I was trying to talk to the people who worked at customer services to request for credit limit increase without success. That's OK. I'm going to not order any photo or electronic products from BH anymore in the future. It's so disappointing. I'll also tell all the people I know about my story. I think Adorama would be the place to have business with. Thank you.

I have done business with B&H for years. Always new product purchases and always happy. Recently I decided to switch to a mirrorless camera system and submitted a list of equipment for trade in with B&H, feeling I could trust them since I have always had good experiences. They sent me a shipping label and I sent in my used camera equipment. At the time I sent my equipment in, I asked FedEx (The company B&H sends your label through) if I could insure my equipment and they said no, B&H does that. I felt a little unsure, but again, good experiences.

I ordered a Sony A1 ii camera on January 25th, a $7K camera, hoping to have it for a trip in the spring. I paid with PayPal and it was charged immediately. Apparently, it's a hot item and was on backorder. By mid-March, the camera was still on backorder and I left for the trip without it. On March 31st, while I was on my trip, I got an email from B&H that the camera had been shipped and would arrive on April 2nd.

I would give them ZERO stars if I could. I ordered a Laptop from these guys. I used the PayPal button during checkout. I then received an email from Eddie in the verification department saying they can't accept PayPal, and he wants me to order via cc. I would never put your credit card information into this company as there exist a high likelihood of your cc eventually being leaked through a data breach. This is why PayPal is useful, and seeing as they can't manage it, it's fair to assume they aren't up to PCI-DSS regulations. He never responded to give reason as to why PayPal is not accepted and no compromises were provided. I will never do business with this company again and advise you to do the same. As the blatant disregard for customer satisfaction, and pushing of insecure payment processes.

I’ve been a loyal customer for over 10 years and got used to next day delivery since let’s face it New Jersey to Queens is not that far, but my experience with my past several orders has been horrible and horrendous ordeal and B & H staff do not care one way or another. It’s bad enough that I placed my order on Monday and today is Saturday and I still do not have the item that B & H was paid for. Emails and phone calls seem to be a huge waste of time because their staff adamantly refuse to do anything to help you.

I had to do this rating to settle my mind. I have done business with B&H Photo before and had no problems. This time I did. I was building my computer and could not get the motherboard internet port to work. I returned it with all their instructions and they sent me an email saying the the motherboard had bent pins and refused to exchange. It was well within the 30 day warranty. Well, when I got the motherboard back, I checked it over several times and could not find the bent pins. Things turned out ok for me though. I had to change the slots I had put in the memory sticks in. The internet port started working. Still had to do this. Will not be doing any more business with them. **

We bout a Mac Mini from them after being reminded they do more than cameras at B & H. They overnight mailed... after calling and confirming the order... the Mac Mini. The Mac Mini had a hand signed receipt from whoever packed the box and printed that receipt at B & H... Are they that big??? Lovely item... Safely shipped and prechecked... Will definitely shop there in the future!

If you are abroad, do not shop at B&H. After spending over $15000 USD. More than half items where damaged (over 20 items). Upon returning 19 items back and no refund from duties and other taxes. B&H used DHL to ship my return when DHL lost 4 items. B&H will not response to my emails and follow up as to why they don't take responsibility. I also represented DHL driver signature proving them that all items were inspected in the box before sealing it. DHL Canada deemed items lost via operations and B&H has to open a claim. What is troubling is when ask B&H to provide me with proof of letter of response from DHL, I get no responses. DO NOT BUY ANYTHING from B&H.

Our 30 day return policy expired while they were on a long holiday, so they are no longer willing to honor a return, despite the product having enough problems they have taken it off of their website! This is even after spending Hundreds of Thousands with them throughout the years. Zero loyalty or customer respect. I recommend you find a company with a shred of appreciation for your business!

I've bought 54 products from B&H (mostly news, and some from their used listings too) over the past 4 years. I've been very satisfied. I've returned around 10 items, and it was very straightforward every time (free return shipping, no restocking fee) — as long as you've kept the packaging. They also offer free 2-day shipping on almost all items (via FedEx).

This is a company that will lie to you over the phone to ensure they can still make a profit. I spoke with multiple representatives over the phone and was personally guaranteed 4 director's chairs would arrive before a specific date. I received an email a few days later confirming that 2 chairs were on their way and the other 2 wouldn't be available until far after the date we previously confirmed. I called back and they said they would cancel the order and provide a full refund. The next day I receive an email saying the 2 chairs were shipped. I called back and they told me they can't cancel the order now and they cannot guarantee a return or refund. This company has zero ethics and lied to me multiple times over the phone without consideration for my situation and the impact their failed service would have on me and my job. DO NOT TRUST THIS COMPANY.

Somehow B&H web site changed NC 28215 to SE 28215. Which lead them to ship a package to Germany. The shipping label read "CHARLOTTE, SE 28215 GERMANY" which is a place that does not exist. B&H maintains that they did nothing wrong. Their customer service stated that I had to wait for the package to be return from Germany before I could get a refund. They went on to say that they would be deducting some fees from my refund due to the fact that I made the mistake.

A "false advise" from B&H sales experts led to a $15K purchase, which turned out to be incomplete and eventually cost me double. B&H did not take any responsibility, instead they tried to make still profit from their mistake. Their Customer Service is useless when it comes to money. This company is greedy and has no business ethics. I am wondering if the owner Herman Schreiber is aware how bad and lousy they deal with loyal customers. Absolute disgrace!

In my entire life, I have never seen a website that makes shopping so complicated for customers. After the problems they had charging me, and now their absurdly long verification process, they made me feel like I was buying a watch or a car instead of my "little" purchase, they delayed me a month in getting my product with all the mistakes and ridiculous twists their billing and verification department had to offer me. The feedback I’m trying to give them is that I expect the companies I work with to make it easy and seamless to do business with, after a certain point, customers will just move into other retailers to save the hassle of trying to buy something. Buying something should be easy, like with literally all their competitors.

I have a big disappointment with this company. I ordered a roll of adhesive paper for my Epson T5270 printer and when they sent me the package it was very different paper than the one I had ordered. I called them and they denied me a replacement for the roll, telling me that it was my fault and that they couldn't change it. After so much trouble I called them again and asked them to send me the roll of paper that had previously worked for me like 3 months early with my printer. I made it very clear to the seller that it was adhesive matte roll 36" paper and that it was for an Epson T 5270. When the roll arrived at my house, the paper they sent me was totally different from the one I ordered. The ink was completely liquid on the paper and never dry since it was not for this printer, this being the second roll with problems. I called and they told me that they could not accept it back since that the box had already been opened and he had used it.

I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash jammed. I couldn't insert it into the flash and as a result I couldn't use it. I contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. I contacted B&H Photo. While the first two customer service staff were unhelpful, Geoffrey ** was great. He quickly arranged for me to send the flash back and get a refund. Thank you very much, Geoffrey. Richard

I had this camera over the 30 day period but it was defective with the ribbon pulling out of it socket after adjusting. The camera is so squashed with all the components. There’s no room for adjustment. I will never purchase from them again. A company that charges a restocking fee is a scam company. Because they turn right around and go for the tax write off. When you give it thought eBay, Amazon, Wal Mart, and a slew of other businesses give you 100% money back. Don’t buy from them. Right after sending emails to them I got the runaround saying there’s no such Email associated with my order number. I sent them a picture of their page with my order number but then he tells me what order number is it and had 2 order numbers in the email. I told him, how did you get this other order number when I sent you a picture of the page with the Item purchase with the order number on that page. Total lies.

Purchased laptop and extended warranty from B&H Photo. The laptop never arrived. Contacted B&H, but they told me to wait 5 days for it to deliver. The laptop never showed up. I contacted B&H again, they said they would file a claim. A week later they told me the claim was denied. They told me they would file a second claim. Two weeks later they said it was denied and there is nothing more they could do for me. I contacted the shipper, FedEx, and they told me no claim had been filed on the shipment and that only the shipper can file a claim. I contacted B&H again, and they told me they were not able to file a claim and that I should keeping waiting for the package to arrive.

I had read good reviews of the shop and ordered $7000 worth of equipment for a trip. I offered to come pick it up from the shop but was told not to worry and it will be delivered by noon next day. Next day no delivery, and I had a flight coming up. They copied the the address wrong, would not give me a refund, and if I wanted to order again and to come pick it up it will be another $7K and they will process the refund when Fedex returned items to them...Really bad service and follow up!

I purchased a camera from B&H and it didn't work. I was sent on a 2-month wild goose chase to fix it, only to realize it wasn't ever going to work. Of course, now it's outside their 30 day return policy so I am stuck with a $2K piece of junk. Stay away.

B&H does not accept returns for a full refund. They either refuse them or charge you a fee of their choosing. It's their store and they make the rules but their policy reads like you have a complete satisfaction guarantee. That's exactly what they want you to believe, until you go to return something and they shaft you. Never again will I buy anything from these guys. Amazon and eBay have the same prices and you always have a protection guarantee if needed. I won't shop where I feel like even with 1 return of 100 I can't get my money back.

My wife purchased a "Camera Bag" shown on the B & H website with the camera kit in the bag. All of the pictures represented the camera bag. When she presented to me for my Birthday, there was no camera kit. There is no verbiage saying the camera kit is a separate purchase, only pictures showing the camera kit as part of the bag. I contacted B & H, they told me it is separate and the website had a mistake on it but they would not provide the camera kit, unless purchased separately.

I have been a longtime user and buyer of stuff from B&H Photo. Unfortunately I recently purchased a Ronin 4D which turned out to really be a piece of junk camera. To give you an idea, just to be able to use it the first time I was held hostage for over 2 hours and had to buy another download to be able to record on it which costs over $1,000. Then the camera needed yet another 1TB hard drive that had to be ordered. On first using the camera it already malfunctioned and footage was corrupted before the 1st TB was even used. It was literally an indoor shoot and that is what happened. Unlike shooting on a helicopter or something which would make me understand why the footage was unusable this was indoors in prime environments.

Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.

B&H recently placed a reseller hold to my account as I have purchased too many used items from them in past years. And they did not accept any request to remove. If you don't allow too many item purchases, you should have placed a limit on the items for sales, not to block customer's account with "non-sense" excuse. How did request to prove something non-existent at all? Totally ridiculous and worst experience ever for such!! I have purchased many IT components from other retailers like Newegg, Micro Center, Best Buy, etc. Never had same issue. This might be the end of business with B&H as they don't care about losing customers at all.

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

I bought 2 Canon lenses from B&H Photo, one had corroded sensors and broke my camera entirely, it will no longer focus with any of my lenses. I contacted B&H photo and they simply do not care despite the fact that I have time stamped photos that prove my other lenses were working properly 10 minutes before switching to theirs. They will not repair my camera or compensate me for it. Do not buy from this company

Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received. "However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.

I needed to return a camera purchase and was provided with an RMA number and tracking label. The package was dropped off and scanned but I subsequently discovered that the tracking number does not exist. I tried reaching out to B&H to make certain that I was given a correct label/tracking number and they were not helpful and seemed unconcerned that I may be out $900 if the item was not received by them. I am very frustrated since I am unable to even put in a claim with the delivery company without a valid tracking number. So I am running in circles with no resolution in sight. I will never do business with B&H Photo again as they don't give a darn about their customers.

A few months back I ordered some pc copying software. The product I received was toast for Mac! I did not realize that toast is a Mac-only program until I had cut the security seal on the box! BH therefore would not accept a return! My bank would not even help because I did not return the product! The not returned was based on BH saying they would return anything I sent them, and would not accept the product back, as I had opened it!

I am a dedicated customer for years MAURICE. Lens did not connect saying (lens unavailable) and lens was tight to unscrew. Took to USED Dpt and they referred me to outside company. OUTSIDE COMPANIES findings,"lens and camera corrosion damage, we can't help you and Sony won't either". They Returned it to me, I turned around, got someone to look at it, fix it for $150.00. They did, and guess what THE PROBLEM was? The SETTINGS. B&H gave me $25 dollars credit next purchase. Fred Moshe Blumenthal Big Insult/SAUVER PROGRAM COMMUNITY BASE PROGRAM FOR YOUTH.vself funded by me. Where is the accountability? Very cold blooded. And I shop here all the time. I am shocked. Who is responsible to reimburse me for the money I paid. And why didn't people just check the camera? I was at the last week of my warranty, Hardly ever used camera. Very sad. Date of experience: November 02, 2023

I didn't like this, I placed an order on November 2 for a Nikon D850, supposedly that order would arrive on November 4, when I check the FedEx tracking number it says that they went to my home and no one was there, at no time did FedEx come to me home since I have Reolink cameras and camera bell rings but no one from FedEx has ever come to my home because I write to BHPHOTO and they did not help me at all.

I didn't receive part of my order. I dealt with their rude and incompetent customer service practices and they opted not to fix the situation in any way. They shorted me around $300 worth of products that I ordered. I won't do business with them in the future.

I ordered a new holographic sight from them on April 22, 2023. They sent me an empty worn unsealed case with no holographic sight inside and scammed me $714.19. The case had been opened with no seal and the box had visible damage and wear to it. I sent the box back for B&H Photo to inspect and filed a complaint. Before they even inspected the box they refused my full refund. Now I'm $714.19 in the hole without ever receiving my item.

I Ordered a Nikon Z 6II MK II thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says, "You have to look at it from your browser and not your phone." I order from my phone, all the time and it never indicated it, on there.

Please be advised your financial data is not protected with this company, if you elect to conduct business your data will be compromised and you will receive unauthorized charges. B&H Photo Video company will not investigate nor care of any damages that it has caused to you and/or your credit. Within the same breath, they will protect the fraudster and you will be in a continuous yearly legal battle. This company has been made fully aware of this breach. Again, it is ill advised to conduct business with a company that does not protect nor preserve your financial data in a securely manner.

Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope.

I was sent wrong item. I returned. They refuse to refund me, called me a liar. The manager actually said “I got your money and your item and there’s nothing you can do about it.” Scammers, liars, disrespectful.

I needed to purchase a CLEAR Gary Fong Speedlight Diffusion System for my OCF. I found a used one on the B&H Photo Website. I saw the photo of the product next to the description and both met my needs/expectations so I made the purchase. The product that was delivered was only one part of the system and it was ORANGE. A complete misrepresentation of a product. I emailed B&H customer service immediately - just moments after I received/opened the package - to let them know of their "mistake". I expected to be offered an exchange. I still wanted the product I originally intended to purchase. Instead, they told me I could return it AT MY OWN SHIPPING EXPENSE.

Terrible experience with B&H. I ordered a remote flash trigger and they had two addresses on file for me, one of which I haven't lived in for years. For some reason, they defaulted to shipping to this old address. Once I noticed the error I immediately contacted B&H, who told me to use the FedEx "delivery manager" to change the delivery. When I attempted to do this, I received the following message: "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." So basically, B&H tells me to contact FedEx, and FedEx tells me to contact B&H. What is especially frustrating is that I noticed the error when the package was right here in Sacramento, where I live. Yet B&H claimed they could do nothing. Thankfully I did not order something more expensive. I will never buy from this company again.

B&H has resolved this matter and I am happy with the result. I’m still irritated that it took me all day to resolve the matter, was told at least twice that I was shipped the right computer and would not receive a refund and had to file a complaint with the Better Business Bureau, but it was resolved. I've been a B&H customer for many years, and this was my first bad experience I’ve had. I particularly appreciate their “Payboo” credit card that subtracts the sales tax from my state from the total charge. I plan to continue to be a B&H customer; however, I caution against purchasing TV or computers from this business as their return policy is extremely strict.

Bought a Nikon A1000 camera and accessories for $600. Dropped the camera. Sent to Nikon for repair. They returned it saying they can't fix it because it is a grey market camera. Been in contact with B&H several times, they refuse to fix it or allow me to return it. I was not made aware that the camera was a grey market camera until now. How can a company sell a misleading product and refuse to stand behind the product they sold?

Living in Canada, I bought from B&H Photo Video a B+W 82mm XS-Pro MRC Nano Polarizing Filter which with the time developed 2 issues. It is systematically falling apart every few hours of usage or so and there is a “delamination of the polarizing foil from the glass surface” as diagnostic says that now progressed enough to shows on pix when I shoot at F22. This filter at 150 $USD should have never pass quality control.

The camera I ordered came without an instruction manual. I looked at the manual on Canon's website (over 150 pages, so not practical to print), and they had a place to register a newly purchased camera. When I put in my serial number, it said that this number could not be registered in the US! When I called customer service to get a manual for the camera, the service person told me that the website description for this camera did not say that a manual was included! Are they kidding? That's like going to pick up your new car and finding out that tires are not included because tires were not specified on the list of features. What honest dealer sells electronics without a manual? And it's not able to be registered in the US? Something isn't kosher here. Smells like a counterfeit knockoff to me.

Received my TV and upon switching on the screen, it was busted. They refused to exchange or refund because I had not reported the damage within 2 days (my fault as I was away and only opened the TV when I returned). Spent $350 for a pile of junk. They could have easily see that this damaged was caused at the packing/manufacturing stage.

First the good: If you need advice on what equipment to order their staff is very knowledgable and can help you. I would recommend you then try to find the item somewhere else. What follows is why. On May 13th I ordered a wireless lavalier setup. It was shipped but FedEx lost it. I got on B and H's chat and they arranged to ship a replacement. I received it on the 25th. I charged it overnight and the next day the receiver wouldn't power on. I got on the chat and after some questions, they told me I would need to do a return but I would have to wait till the following day because the returns department was closed. Okay, no big deal.

I attempted to order a laptop from this company. There was a large flashing banner at the top of the site which stated that if I ordered in the next 4 hours my item would be delivered in 2 days. I then paid extra for next day shipping. My order was confirmed via email and a pending charge was posted to my credit card. The next day I still had not received shipping information and the confirmation said that someone would be required to sign for the package, so I attempted to chat with a CS rep on their website. I was told that my order had been "flagged for verification" and that he is not able to provide any further information, and that I had to call their verification department who is only available limited business hours and only by phone.

AWFUL experience. They sent me a defective laptop and told me their policy is no returns for opened computers regardless if it is defective upon receipt. Never again will I buy from someone without checking return policy. I'll stick with tried and true companies.

I ordered a phone from B&H Photo in June 2021 and they used FedEx to deliver the phone to me. On June 9th Fedex claimed they had delivered to phone to me but when I received the email confirmation I was in my office waiting for the phone to arrive. The phone was never delivered to me but FedEx said a person named Vicki received the phone on my behalf. I was the only person working at my office so it was not possible someone could sign for the phone on my behalf. I notified both FedEx and B&H Photo right away informing them that the phone had not been delivered to me.

Health issues have wiped out my life savings and forced me into bankruptcy last month..It became necessary to start selling my possessions..Due to the fact I can no longer hold a camera they were the first to go..I contact B & H and they offered me $3400 for my Nikon gear..I shipped everything out to them on Jan, 4th in two boxes. Within a week I received a check delivered to my house for $75.00 for the one box. I was pleased..Then I didn't receive the big check for all the rest of the equipment..The nightmare began. It took another week for someone to look at the equipment..Then a few days later I was told that 3 of the lens were defective and they could only pay me $1550..and they would return the 3 lenses to me..One of the lenses was new in a box ad never used, one was in the box with all of the paperwork and hardly ever used. I sadly accept the offer.

If you plan to order electronics or any sort of gadgets from this store, if you will ask me (a verified customer who bought a USD 1000 item), DO NOT BUY FROM THIS STORE! They will just take your money without you ever receiving your package you ordered online. If ever your packages get lost, they won’t take the customer’s side and would just yield to whatever the carrier (FedEx) says. They won’t listen to your pleas as customers! In my experience, as I was communicating my issue to their customer service through the chat on their website, they just abruptly ended our transcript! How could they just do that as “Newsweek’s One of the Best Customer Services.” Go get your money’s worth by just buying an to alternative store and not this one. What a joke!

I'm a professional photographer and long time B&H customer but don't trust them anymore. Five years ago they sold me a gray market Nikon camera and only told me that it was "open box." Just discovered this because I sent the camera for repair but they wouldn't repair it because it was not a Nikon USA product. Called B&H customer service several times and spoke with several customer service managers, all of whom refused to remedy the situation. Will now avoid ordering through B&H, as they're not to be trusted, both in terms of honestly representing the products nor in fairly resolving issues.

Even though they boast about matching lower prices, they refused to match a legitimate price I had found. Salesman did the research and said it qualified, but his "Manager" refused to match it. I've been a loyal customer for many years. Great way to end a relationship!

I been their loyal customer for ten years. Purchased gear from them that worth over 10,000$. I even enjoyed their store in New York. Recently I purchased equipment worth over 2000$ for the year 2021. I have to return a product that worth 25$. The problem is their customer service was rude. I have no problem returning the 25$ product paying the shipping fee..but they want me to return the product in original box that costs me twice the value of the product and there is no apology or sorry from customer service. They where like you are responsible for return..return it. Guess what I am no longer referring the product service nor purchasing any future products for them. I rather buy from Amazon who offers products for similar price and have much much better service. I wanted to help B&H as they are not big chain like Best Buy or Amazon. So that's be it..you better be respectful or lose a customer.

Why would you place DRONE WORKS in your wording, when you Clearly aren't affiliated with DRONE WORKS? That's pretty lame business practices, considering I've been self employed for 35 years, and you've got to rely on another company to bring you business in? I will NEVER buy from you, nor do I hope anyone else will considering what you've done!

I personally have bought and traded in used items at B&H for a decade, 10 years, many thousands of dollars. My family and friends have all shopped at this place due to my recommendation, but I am done recommending anyone do future business with them. They had their chance to get their act together, but all that happens now, is management throws customer service a script to deal with me while they run away like cowards, refusing to deal with me because they can't deal with people, apparently. The last time I spoke with management in person, they were disrespectful, condescending, rude, and he even called me poor. I am IT management, I make good money, I know how to talk to people, and he made a big mistake with his behavior.

I've shopped at B&H for decades and purchased thousands everything from large, medium, digital formats. I purchased a "10 good as new" thread adapter with leather case in box by internet order. I noted the leather case was missing and immediately contacted them within 2 days. They were nice enough to offer a partial refund for me to keep the product since they were not able to resupply a case. The partial refund was made and the statement states refund. However, they claimed a restock fee equal to the tax collection on that refunded amount and this was not returned to me. I have had other purchase that a complete refund with the complete tax returned to me, so does not seem proper to me. They refused to return the tax on the refunded amount and labeled it as a restock fee in the same exact amount despite there was no restock that occurred.

I was always told B&H Photo-Video was THE go-to store for camera equipment. WRONG. Throughout my very 1st major buy from B&H, I experienced one of the most frustrating, screwed up, incompetence-riddled, drawn out experiences of my life. It started when I made a fairly large purchase of about $2,000. Two of the cameras seemed like they had been opened, so I returned them: 2 Olympus TG-6 waterproof cameras—1 black & 1 red. The refund to my credit card for the purchase of the black one went off w/o a problem... However, regarding the red one, as of today (date 9/2/21), the money for that camera has YET to be refunded to my credit card—although it was received by B&H nearly three weeks ago (8/16/21).

When I ordered a product from B&H Photo that didn't work, I asked the manager for a refund, and he mentioned the no refund policy. I explained to him that the product didn't work, forcing me to buy the product somewhere else as well, the manager wasn't understanding at all....in fact he was kind of rude about it. I'm NOT EVEN MAD ABOUT NOT GETTING A REFUND, BUT BY HOW THE MANAGER TREATED ME WHEN I ASKED FOR ONE. That manager should think about his approach and how he comes across before responding to a customer’s concern. I was polite the way I presented myself, he should’ve done the same.... especially at a CUSTOMER SERVICE job.

B&H PHOTO/SYNCHRONY BANK is charging me interest, customer service could care less from both B&H PHOTO/SYNCHRONY BANK. If they would look at my history I have spent $$$$ with these **. No more after 20 years.

We ordered a $160 DJ stand in June 4th. We called twice for a tracking number to see where it was. First time just said, "Ok I'll send you an email to track." It never came, second time "Oh it's a third party. I will contact them then email you a tracking #." Again nothing! It's been past time of estimated delivery and we still don't have nothing and we have a business to run. Very poor customer service they wanna rush you off the phone. I want my money back!!!!

I placed an order for delivery internationally. Product was 159.99 + 44 for shipping - paid for upgraded shipping. Upon delivery attempt, local affiliate informed me I needed to pay for shipping, still - $84. Supposed to be $27 VAT fee, but the remainder was simply pocketed by B&H I guess?? Contacted customer support who basically told me I'm wrong and if I e-mail them again, they'll ignore me. Filed complaint with BBB and NY Attorney General. STAY AWAY!!!

I've used B&H Photo multiple times. Never had any issues but a delayed package that was UPS and not their fault. I've visited their Brick and mortar store in NYC and was a beautiful store with great customer service. If you sign up for their accounts you also get reward points and save money on your next order. I've bought Computer GPUs, CPUs, PSUs, and SSDs, and multiple DSLR Lens that were better priced than most bigger retailers. I paid 35 dollars less on my Canon EF 35mm f/2 wide-angle lens than I would've paid from Best Buy or Amazon (600 dollar lens btw).

They sent me a USED $1200 computer that they represented as new. When I opened the box, it was missing parts and there were fingerprints all over it. When I inquired about them sending me a new one, they said I had to send the old one back first leaving me without a computer for a couple of weeks. This was unacceptable as I use my computer daily for business. It was clearly a return that they sold as new. Most other companies provide for you a discount in this situation. They refused to provide me a discount and refused to work with me. I have pictures and will amend this review. Stay away from this place and order from a reputable company. Otherwise, you are most likely receiving a used or returned product.

B&H could not find any evidence they had sent me the product, so they sent me a replacement. I'm withdrawing my review.

I made purchase from B&H Photo. They contracted FedEx for the delivery, and unfortunately the shipment was delivered to a wrong location. I contacted B&H immediately and they refused to refund or replace the item. Instead of them filing a claim with FedEx, they told me to file a claim with FedEx, even though I am not the one who contracted FedEx. I had to dispute the charge with my bank. After providing proof of the Shipping Information, the bank agreed with me and issued credit for the purchase. Once B&H gets your money, they will do everything they can to keep it and to avoid doing anything that will cost them, including resolving issues with their 'customers', or as they see it, their ATM machines.

I was shopping for the Logitech Z606 5.1 speaker system, looking for the best price and fastest shipping. Everywhere I looked, including Logitech, the product was listed for $129.99 - except B&H. Their price = $307. I contacted them to be sure their price was not an error. Nope - $307 for a $130 item. I explained that even the manufacturer had a MSRP of $129.99 and, as requested, sent B&H a link to the Logitech page. "Sorry, we cannot match that price". I will never again even bother checking B&H Photo when shopping.

Update: I was contacted by B&H Photo and they said they will send me the items that were missing.

When you spend hard earned money on valuable equipment for work, you expect business to business decorum. I will keep this simple, B&H Photo accepted payment for products never delivered. B&H has clearly breached their own agreement and a result, used nefarious communications to avoid fulfillment and refund of purchased product. This behavior constitutes fraud and has been reported to the correct authorities, including associated banking institutions.

Used to be a 4 star company, now they are 1 star. My friends and family have all ordered tens of thousands of dollars over the years with this company because for a long time, customer service for both the used department and others were great at resolving issues, but I have observed that things have been slowly deteriorating in just the last 5 years. I am a business major who's talked with many business people (from the real business world) who were also my professors, so I know that the top managers are supposed to be the role models for their employee behaviors and if that is the case now, it looks like there are a lot of problems with this company in how it handles customer service, and no, I am not going to use the world situation to excuse any form of incompetence, laziness or rudeness in this area.

Watch out for this company - RUN THE OTHER WAY! A couple of months ago I purchased a Primera LX610 Print & Cut label printer for $2375. I also bought a box of (2) rolls of Poly labels media which require a microchip on the core to activate the roll of media. I set up the printer and ran out the first roll between December and January. I went to open up the 2nd roll of media, and the microchip was missing! I initiated a return and sent back the faulty roll asking for a partial (half) credit to the B&H online store. They received the roll and told me that I had to return both rolls in order to receive a credit!

Ordered 2 units of Google Pixel 4A 5g. Their carrier "FedEx" didn't deliver my order. They just signed the delivery receipt and stole my order. They even invented a name who received it. B&H does not want to file a claim to Fedex and they also don't want to refund or replaced my missing order. AVOID THIS STORE AT ALL COST. SUCH A SCAM TO ALL HONEST CONSUMERS. SAVE YOUR money and buy elsewhere.

The start December, I ordered a Sigma 24-70 lens for Sony. I paid 90 dollars extra shipping for their 3-5 day delivery. The day after I received a notification my product shipped. All sounds good until I see the tracking hasn't updated. It is still at their store, I write an email to customer service - no response. The item is finally shipped where it isn't updating from the Dec 12th- Dec18th. I wrote customer service and the response was "it will be 60 days before we can look into any lost item." I tell them I am not pleased because I paid extra for their fastest shipping, I get a copy and pasted "I'm sorry you're not happy message, thank you for your business".

I ordered Apple Airpods Pro from B&H Photo. I received the package and it only contained my receipt and some bubble pack - no Airpods. I assume it was stolen during shipment. I submitted a claim with B&H and they responded that there was nothing they could do. I asked them why they would not in turn submit a claim to the shipping carrier and they replied that sorry, my claim was denied and kept stating there was nothing they could do. I purchased an item, B&H failed to deliver it, and offered no resolution.

This was a very long time ago and I have not purchased anything from this store since. This was in the early 2000s. I purchased a camcorder from their website but when I read that a charger was not included with the camera I decided to first inquire about this so I called. The rep was very blunt and quick with his answers. When I asked why a charger was not included as most cameras at that time did come with an external charger he said that a charger was extra. I told him that didn't seem right so I asked for my order to be cancelled but he hung up on me. I called back and he once again answered. I raised my voice and told him I wanted it cancelled and he yelled "it's been cancelled" and again hung up on me again. I had to call my bank to ensure he had done so.

I ordered an item that they didn't ship. I cancelled it and ordered from another supplier. Five weeks later they shipped a cancelled item and refused to take it back. They dont answer emails. I cannot recommend them.

I purchased an ION cassette tape to digital converter. Upon arrival it did not work and because I did not have the factory box they wouldn't allow me to send it back for a refund. They finally allowed the return. They refunded my Payboo card and now are resenting an inboxes and charging me again. I will never buy from them again. Shady practices and garbage products.

I purchased software from B&H Photo. They sent a card with a voucher number to be used at Sony's web site to download the software. When I went to redeem, the site said code not valid. I contacted customer service, 1st by email then by phone. Since I did not have the order number, Charlie R, Drew and Ike all were unable to help. Ike did tell me he was the highest person I could speak with verbally but I could send a letter to the complaints department. My 'voucher' has B&H's logo. I am out over $300 and the software. Customer service used to be stellar. Now, not so much.

Yes- it's COVID and things are tricky. Drama is great on your favorite Netflix series but not so great when it comes to accounting. 2 decades of great service - now $12,500 in recent orders ending in crash and burn. B&H will NEVER get my business again. They have been authorizing multiple transactions multiple times and have no response when they use all my available credit. When items had to be returned - they refunded different and random amounts. They have processed the wrong accounts. They are not transparent or honest. It's a ridiculous game of pass the buck. I just filed a BBB complaint as I can not get any senior CS reps to accomplish anything. It's a black hole of time, with no results.

They took pre-orders for parts that (specifically the AMD 5000 series CPU's). Immediately upon back ordering the part, they charged everyone, and then refused to disclose when the part would ship, what place you were in the backorder line, or even give an estimate. Note that the day after the pre-order, the customer service rep I spoke with promised an update on timelines within 10 days for an ETA. 10 days passed and the new rep said, "Well whoever told you that lied, we never give updates." On top of that, they make the cancellation process exceptionally tedious. DO NOT PREORDER FROM THEM EVER.

I ordered a $10,000 Celestron telescope with $1000 of accessories. After waiting four months to receive the telescope I contacted them and told them to cancel the order. They said they'd be happy to cancel the order for a 15% restocking fee. I had received the accessories, but not the telescope. When I argued, they kept throwing back at me that it was their "Policy" to charge a restocking fee. They refused to help or budge, though it was clearly their incompetence at fault.

I was excited when I was notified that B&H Photo had a Gigabyte RTX 3070 in stock that I could order, so I did. But at check out I noticed they were charging $699 for the same model Best Buy and New Egg, and all other online retailers, were selling for the list price of $569. I asked a representative why and all he would say is they had it in stock on the other don't, so their price is $699. Needless to say I cancelled my order due to the principal involved. I'd rather wait longer than do business with a company that treats consumers like this.

B&H Photo went through their service level way below. Purchased a phone 3 months ago. It's Samsung A90 Phone. Screen display is gone. It's not working anymore & unfortunately this model is discontinued. What B&H Stand was, if it is available, they shall replace it. But they can't go for exchange for other model. I was ready to pay out of pocket for different phone as I lost my faith with this model. But their customer service was totally pathetic. No courtesy and they dont want to solve issue. Their answer is 'send your phone. We will fix it 60 days of time'. What a crap reply? DONT BUY ANYTHING FROM B&H PHOTO. EVER.. EVER.. NOT AT ALL.

I purchased a used monitor from B&H Photo, and received it in good condition and in a reasonable timeframe. The shipping was free and took one more business day from the initial expected time at purchase, but overall only took 4 business days to arrive. I had to contact support a couple of times to fix my shipping address (due to my error - Paypal had an old address), but it was fixed in the same day. Based on this experience I would use B&H Photo again.

I got a Galaxy Note 10 plus. 2 weeks using and phone stop working. Screen turn white. B&H Photo refuse to replace or return the product. So they charge $975 for the phone I used for 10 days. Now they said they can do nothing about it.

I ordered some photographic equipment from B&H Photo online. The order system automatically generates addresses as you type in your details. In my case when I typed in the street address it generated another towns name and zip code. I fixed the towns name but the zip code remained incorrect. I placed the order online and realized my error and tried to call them. They do not have voice service on Friday afternoons. So I sent them a message on their electronic messaging system notifying them of the error and telling them to make sure they ship the items to the correct zip code. I next get an email with the item being sent to the wrong address. I spend over a month calling to say that I have not received the items I ordered worth $535 which has been debited to my charge card.

I ordered a Canon camcorder battery pack, listed with specs of BP-718 at 1840 mAh at a rather high cost each i.e., $62.95. They sent me a BP-718 at a rating 1790 mAh which represents a difference in sustainment of my camcorder. The problem is that I immediately upon arrival of my product tried to call and could not get through. I sent an e-mail. No response after a day so I called and got a representative that identified himself as “Dov”. I thoroughly explained the situation without a conclusion on how to rectify this situation. I suggested that I send them back and they send me the Canon Battery as advertised. He stated that he would have to talk to Canon a would call me back. Sent 2 more emails with no acknowledgment.

Listen I get that Covid is wreaking havoc on the shipping industry but this is a joke. Ordered a $2500 camera when it was announced. In the process Free shipping was selected but unknown to me, free shipping on this item was "saver" not "express". The item finally ships and here I am two weeks later with nothing to show for it. BH may not control Fedex but it sure does control what options are available on their site. If they are going to offer free shipping, and they KNOW it will take weeks to arrive they should remove the saver option and only offer express. At this point I would be shocked if my $2500+$200 tax camera ever shows and God help me if I need to file a claim. NEVER SHOP WITH B&H unless you want to get screwed over by their penny pinching ways. Order from Adorama or your local camera shop instead. These people are a joke and they know it!

My order is stuck at FEDEX due delivery exceptions. Due shipper's restrictions I can not arrange new delivery date or pick up my package. Only shipper must do so. Reached out to B&H Photo by mail and live chat. More than 3 business days later same status. Very poor service.

1) Used B&H's chat to find pre-sales on an audio product. Their claim of compatibility with Pro Tools and my OS were both WRONG.

Quick update. I normally rate a company that performs as expected between 4 and 4.5. I just don't feel the need to give anyone a 5 when they're just doing their job and delivering as expected. I will however give a 5 star review when a company goes out of their way to make things right. So often you don't receive a reply or even acknowledgement on a negative review. This certainly wasn't the case W/ Brian M at B&H. He reached out to me a few times until I made the time to reply. He did in fact take the steps necessary to correct any issues that I experienced along with saying they will increase their training to ensure it won't happen again. Brian has restored my faith and confidence in B&H Photo.

Ordered two product - one three weeks ago the other two weeks ago. They put them on back order which is ok but try and contact them, to find out what is happening, is another matter, numerous e mails and all I get is a robot response, call them any thing from 20 minutes to 1 hour on hold. Tried their chat, "We will get back to you..." Not. See where the problem is. I know what will happen. When they can they will send me a message saying, "We'll get back to you," or "It's been ordered." (Both is not answering my question!)

My order was received in a damaged box and the product was crushed. I was expecting more. I have had good experience in the past. I would like a replacement soon because I was deprived of a window of opportunity in shooting a photo I had planned.

We were looking for a PTZ livestream camera solution. Contacted B & H about some cameras. They were backordered. They suggested some they had in stock that were $1,000 more per camera. Our customer approved the increased cost so we ordered them with the assurance they would work for our project. After the project was installed and completed it was found out that the cameras could not be controlled (PTZ) via the software. Many many other camera brands could except this one. The 30 day return period had passed about a week earlier. Original packaging had already been discarded.

I ordered a Nikon D5600 w 18-140 kit lens and a Nikon 50mm lens. I returned both in a timely manner and B&H Photo received the items 6.23.2020. I had forgotten the warranty card for the 50mm lens. I emailed them immediately the same day I mailed the lens back and two days later I mailed the warranty back per USPS w/ a note as to what order the warranty card belonged to. Then I waited to be refunded at least the Nikon camera w/ its kit lens until the 50 mm lens warranty card arrived. But nothing happened as my credit card that was charging me interest on over $900 on the camera w/ kit lens had still not been refunded.

I've ordered from B&H a few times and this was my second large purchase (a second MacBook Pro). Everything seemed normal until the day of delivery when there was no package. With the pandemic, I thought it might be delayed, but contacted customer service immediately. Come to find out, the package was signed for by a stranger despite requiring a direct signature. FedEx claims now that they didn't collect a signature at all in contradiction to the delivery confirmation. B&H was not helpful in resolving the shipping issue. They didn't reply to emails requesting simple updates. Only when I filed a complaint with the BBB did they reply, and just said what amounted to "too bad." I'd love to have this resolved with them and will update my review if they become responsive and helpful in reaching a solution.

B and H Photo use to be my "go to" place for items they carried even if it was slightly more expensive. The reason was their great shipping service. Because I lived nearby I could always count on an order arriving in no more than two days. Now it appears they have decided to take a page from Amazon's Playbook and sit on the order for several days if you have the nerve to select "FREE Expedited Shipping". Six days for an order cover less than 100 miles is too much. It is not the carrier's fault if the vendor does not ship the item. From now on I will order based strictly on price.

Don't Shop With B&H. I purchased a photo album from B&H on May 13th. It is now June 27th and I still do not have the album. B&H is still offering the photo album for sale with a 2-4 week delivery time frame. I paid with PayPal on May 13th. B&H took my money on May 13th. I still don't have the Photo Album and they have had my money since May 13th. Their Customer Service stinks. They have no idea when I am going to receive the photo album. I finally told them to cancel the order and return my money which they have not done yet. I could have purchased the same album elsewhere. I thought B&H was reputable but apparently they aren't!

We had a problem with media cards purchased for cameras we bought from B&H. Turns out it wasn't their fault at all and when management there found out about our problem they bent over backwards to make things right...just like they have the entire time I have purchased equipment from them. Glad to know my old friend B&H and I can still be friends! These guys really did the right thing to resolve my problem.

I've been dealing with B&H for many years, and I've never had problem. I find their prices and service to be very good. I've gotten cameras, film, and photographic supplies from them in their store, online, and over the phone. They carry the brands that I like, and they don't push gear that I don't want. I've been a serious amateur photographer for over 50 years. During that time I've dealt with camera dealers, and none have been better to do business with than B&H.

B&H Photo promises 2-3 day shipping, but then the shipping dept uses FedEx Home which takes a week minimum. Not a trustworthy company. I would buy my electronics elsewhere as their customer service is a joke.

I bought a surface pro 7 recently from them and I was told that shipping will be from 3-5 business days. So I was happy and made the deal. They allegedly shipped it on the 11th of this month, however the actual shipping day was 13th via FedEx. So as per plan it should arrive no later than 17th of March but it never did. So I sent them an email and they kept dodging my question about where is my shipment. Their customer service via chat was rude and wasn't trying to help at all. After so many emails with them they told you should talk to FedEx. Until today I don't know where is my shipment and FedEx is not helping also. The tracking shows no delivery time or location. It's like my items vanished.

I purchased a Nikon Z 50 camera kit that included 2 lenses. The camera body clearly has a malfunction. Purchased on March 04 and paid for overnight shipping, which arrived on schedule. This is the extent of the good news. After trying out the camera and discovering the problem, I requested an RMA to exchange the kit. The next day, I got an email that stated that I would not qualify for a refund due to excessive returns. WTF? You must have confused me with someone else, you clowns. Even if this was the case, did you notify me when I placed a $1300 order? What constitutes too many returns? I returned a defective used lens this year, and returned an item that was improperly described on the B&H website. That makes 2 out of 15 orders from 2019 until today.

I’ve had it with B and H. I purchased the Vello LW500-u and wrote 3 reviews of this product and for some reason they refuse to post any of my reviews on this product. Since they won't publish my review on their website I decided to post it on websites they don't control. I bought the LW500-u Black Friday November 2019 and the buyer cannot tell by looking at the product whether you are getting the LW500 (transfers photos to computer) or the LW500-u (transfers to computer and Lightroom or Capture One). The product itself states LW500 regardless of which one you receive which is a terrible business practice. There is a sticker on the outside box but since when are products sold with this lack of veracity? Who is to say you received the correct item?

I purchased Sony TV from this store before Christmas, because it was gift. I checked the shipping box, it was OK no damage on box. But Christmas I found TV screen was broken. So I contacted this store but they said that I should claim in 2 days, how can I open and check TV for gift. This store doesn't fix/exchange/refund the broken product. Please do not buy any gift from this B&H Photo... It was worst..

I spoke with, texted and emailed to verify and confirm that I would be receiving the European adaptor for the Samsung s10+ European version. I have 2 emails confirming that I would. The US version was sent. When I followed up I was sent a non Samsung not adaptive fast charger. When I followed up on that I was told they would be sending the US version with an adaptor for EU. So a plug on a plug. When I called to tell them I wanted the adaptor that should have been in the box. The one I was promised, they now claim that they made an error and nothing else they could do. I was either lied to deliberately or the personnel do not have sufficient knowledge nor care about the extreme inconvenience I am placed in.

Ordered some RAM. The website advertised free 2 day shipping and said so at checkout. They "shipped" it via UPS 3 day, which always takes exactly three days no matter how close or far. But, UPS has no tracking data besides the label creation. It was never scanned in. The package didn't arrive. Customer service is a bunch of liars. "Oh, maybe UPS forgot to scan it". Really? They forgot to scan it all twelve times? At each warehouse and checkpoint? On an express service? No way. Talked to two different phone people, live chat, and email. No one would let me talk to a supervisor. No one could be bothered to call shipping and see if it fell out of the cart or something. I was told that was extremely unlikely and it certainly went right onto the truck. (As if a UPS truck just sits there waiting all day).

I purchased two monitors from B&H Photo...returned it (two weeks later). still NO REFUND. WARNING: They will take your money and not refund it. DO NOT TRUST THE good reviews here, they are FAKE. I had filed complaints with BBB, DA..so far...no RESPONSE!!!

Quick response to questions about products and fast delivery of the order. I ordered the NEW MacBook Pro 2019 which arrived quickly and without any problems. Love the my new MCP19 and this was a very great experience with B&H purchase. I will strongly recommend B&H with their expert advice. Thank you!

This place is terrible. I ordered a phone with service, and was sent a non-working card. I called and emailed support, was told I would get a new one, and never did, even after repeated interactions, and sending pictures for proof. I will not do business with them again! I've never dealt with such terrible support!

I am a long standing customer of B&H Photo. I have ordered camera equipment, PC components and other, what most would consider to be, high dollar items from them. I have never had an issue until now. I ordered my wife a Garmin 6S Sapphire for Christmas. Package arrived on Dec 24 as expected and I was excited to open it so I could configure it and have it ready for when she received it. I felt something was wrong as soon as I opened the shipping box, which was in excellent condition and did not appear to have been tampered with based off the B&H Photo Seal Tape. The watch box inside however was not shrink wrapped and looked a little worn.

I don't know how good they are since after placing an order for a cell phone their verification department called. I didn't recognize the number so didn't pick up. They wrote an email and called me back two days later. It was the day I was supposed to get my item. They asked me about my address and said I'm not listed there. I told them it's my friend's rental house. She just moved there. Why would I be listed there? How do you know people are listed in a rental home? I really don't understand the concern on their part, if I order something with a third party Credit Card, why do they care about my address that I am not listed there?

My wife and I ordered a lot of camera/video equipment from then in the past week. They got part of my wife's order wrong. When I called them about it they said we could either ship it back and after they receive it and inspect it (3-5 days), they would ship us a replacement. The other choice we had is to pay for a new one and ship the old one back. If we had ordered the wrong thing then I could see these options. We placed the order correctly and they made the mistake. They Aren't willing to fix their mistakes. They want the customer to pay for their mistakes. We will never shop here again.

I order a item. Selected fast 1 day shipping. Got it a week later. Called the customer service. They told my there is nothing that we can do. This was a day after I supposed to get the item. Terrible customer service.

I have had an extremely difficult time getting paid for equipment sold to them for $840. It took over a month to get a check issued. FedEx delivered payment to some other address. I called back and B&H said they would reissue a check. I was told it would go out the day I called. A week later still no check. I called again and was at first told the check hadn't been cut yet? Then the service rep corrected his statement and said it had been FEDEX and would arrive today or tomorrow. He gave me a tracking number. When I arrived home there was nothing from FEDEX. I then went online to track the check and found out that the # was not found.??? I called again and explained the situation again requesting to speak to a supervisor. After a long day on hold the agent came back on to tell me he hasn't transferred me because he had the check in his hand and it was going out today. Will it ever arrive?

Avoid this store at all costs. Bought a Fujifilm camera and bundle package. The store rep then told me there was a pricing error, and cancelled a transaction, which then incurred transaction fees of $32.00. So I got no camera, charged for transaction fees, then after a few days, my credit card got compromised in New Jersey with $4500. What a joke. I then contacted customer service, who basically said '** off, you deal with it.. It's not our fault to have a pricing error'. Overall, the worst customer service, all they care about is your wallet and scamming people, which is not surprising as you would notice the moment you walk into the store. They operate like a bank. All fellow creatives, do not shop here as they don't care at all about customer service or just having a minimum level of decency as a human being.

Always the best prices and best deals. I ordered a Sony RX100MVA and it was just about the best price on the market, almost $200 under everyone else and of course it came perfectly brand new and on time as always. Too bad they charge tax now, miss the days of no tax in the past.

I have been a B&H customer for a while now, but this review only relates to my latest purchase which is my worst online shopping experience by far. I ordered a color grading monitor a month ago and I was expecting the delivery to arrive on time according to their estimate. I run a small business and it was important for me to receive the monitor on time for a project I had to deliver to my client. Unfortunately, the package was lost for a couple of weeks (the delivery was supposed to take only one week) and neither B&H, nor DHL (their elected carrier) were able to give me an answer on the whereabouts of my purchase. Eventually I had to rent a similar monitor to finish the job at a great cost to my tiny operation.