B&H Photo Reviews

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About B&H Photo

Pros
  • Wide range of quality products
  • Fast shipping and delivery
  • User-friendly online shopping
Cons
  • Inconsistent customer service
  • Strict return policy on opened items

B&H Photo Reviews

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    How do I know I can trust these reviews about B&H Photo-Video?
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    Page 2 Reviews 5 - 35
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    Customer ServicePricePunctuality & SpeedRates

    Reviewed April 27, 2026

    I love B&H. Lots of selection at great prices, fast and free shipping. Quick to respond to questions.

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    PriceStaffRates

    Reviewed April 27, 2026

    I have used B&H for years and always found them to be reliable and professional. They have great prices and great service. They are my "go-to" for photographic needs.

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    Staff

    Reviewed April 26, 2026

    Purchased my first gaming computer from B&H and the shipping and quality was amazing! They made it easy the set up and the quality is just fantastic! I highly recommend!

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    Customer ServicePunctuality & Speed

    Reviewed April 23, 2026

    I love B&H! They are so great to deal with! Careful and fast shipping of products, great customer service.

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    Reviewed April 20, 2026

    Years, yikes, now decades of great service, equipment advice and fulfillment. B&H. The only choice.

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    Verified purchase
    PriceRefunds & PayoutsStaffRates

    Reviewed April 19, 2026

    Informative webpage for products. Love shopping at BH Video for the selection, quality products and pricing. Awesome price matching. Instant tax refund via Payboo card is wonderful.

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    TechStaff

    Reviewed April 16, 2026

    Because of the excellent assistance I received with my prior purchase, I came back to B&H for studio headphones and found just what I wanted, thanks for the excellent and detailed product reviews. Thanks again.

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed April 15, 2026

    Excellent selection and great prices. Had the case I wanted in stock with a discount on the lock and accessory kit. Fast shipping. B&H always does a great job.

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    BillingTransparency

    Reviewed April 12, 2026

    I'd have given it 5 stars if updating the billing address had also updated the shipping address.

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    Reviewed April 12, 2026

    Easy to order. But seems they are gone several times and not able to order until they're back.

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    Reviewed April 7, 2026

    Really find shopping here an enjoyable and trusted experience. And every time I recall visiting your wonderful store in NYC. Marcel ** Orlando

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    Online & App

    Reviewed April 6, 2026

    B&H is consistently the most comprehensive online store for my photographic need and their website store is easy and efficient to use. I also periodically avail myself of the experts' knowledge and advice and have always been completely satisfied. I recommend B&H to anyone who needs anything photographic-related.

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    Punctuality & SpeedStaff

    Reviewed March 29, 2026

    It was easy to find and purchase the exact guide scope that I wanted on the B&H website. The fast free shipping was also a real plus.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 29, 2026

    I called in sales to make an inquiry of a Denon speaker. The call was abruptly disconnected for no apparent reasons. If the call was not hung up by the representative, he should have called me back for a sale, since they all have caller ID for calling number, but no. This is not the first time I shop at B&H. Just like their other reviews: inconsistent customer service. I hope this review will prompt the Director of Sales to get the bottom of it.

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    B&H Photo
    Response from B&H Photo

    Hello Vincent. We regret your dissatisfaction and am sorry to hear about your recent experience with B&H. I would like to investigate this issue further and share your feedback with our sales management team. I would just need some details so this can be properly addressed. At your convenience, please send an e-mail to me at gngai@bhphoto.com and we can continue our correspondence there. Thank you. ~Geoffrey Ngai / B&H Photo-Video

    PriceStaffRates

    Reviewed March 25, 2026

    As always, B&H are the "go to" guys for great service, product offerings [new & used] and amongst the best online retailers in today's marketplace. The pricing is customer friendly and a total win-win when using the Payboo card.

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    Customer ServiceStaff

    Reviewed March 25, 2026

    Have always trusted B&H Photo since my film school days. Products have always been high quality and great condition upon arrival. Customer service has always been very helpful and pleasant. Love stopping by when I'm in NYC.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 18, 2026

    What a great company. I wish more would use B&H as a model for their operations. Great customer service and always have the perfect products with great prices and daily deals and extremely fast shipping. What more could you ask for?

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    Staff

    Reviewed March 17, 2026

    Shane on the expert line was very helpful and able to answer all my questions. He was clear and concise and understood why I was asking technical questions. All in all, a good experience. I hope that when I get the product, it will be even better.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 10, 2026

    Always a pleasure to do business with B&H Photo. Their sales team are very knowledgeable, helpful and friendly and the customer service department is the same. B&H is my first (and often) only stop when shopping for computers, cameras, audio/visual and more. I highly recommend them!

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    PriceRates

    Reviewed March 4, 2026

    B&H offers a superb ordering experience: a combination of a great selection of photo-based products at a very good price, coupled with wonderful service. I have longed for the Viltrox 135 mm, f 1.8, Z-mount lens for some time - today's ordering experience fulfilled all of my desires!

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    Staff

    Reviewed March 4, 2026

    I've used B&H for at least two decades. We are a small company that does all kinds of media production, video, audio, TV, social media. B&H is an outstanding customer support, the absolute BEST inventory, and the guidance I've gotten from their knowledgeable experts over the years is priceless. Thank you!

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    Punctuality & Speed

    Reviewed Feb. 27, 2026

    I easily found what I needed but it was out of stock. A few days later I received notification from B&H that it was in stock and I purchased it right away. Going through the purchasing process was easy to do and with Payboo. I saved on tax and shipping was free.

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    StaffRates

    Reviewed Feb. 20, 2026

    Products easy to find and product descriptions were excellent; easy to understand and thorough. I was interested in purchasing an OM-1 Mark II and 100-400 zoom lens. Information provided made it easy to decide on the appropriate components.

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    PricePunctuality & SpeedRates

    Reviewed Feb. 18, 2026

    Easy ordering, great pricing, quick deliveries. B&H carries a lot of good equipment that we use for conference room installations. Everything from video and network cables, cameras, and equipment for our auditoriums. Plus, the FFRDC pricing is great, and I'm grateful. Thank you, B&H!

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 11, 2026

    Smooth and easy, as usual. Best film prices plus free shipping. The best! The website works perfectly every time, and provides quick, logical paths to all the different products B&H carries. I've made several purchases here and all have been excellent.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 11, 2026

    Scammers. DO NOT ORDER FROM B&H. I bought DJI action 4 magnetic mount base from them. Never arrived. Fed Ex won't open a case and won't help me because B&H has restricted the shipment information. Since the first didn't arrive i ordered a second set. Same thing; shows arrived but didn't. And they restricted the shipment information so I can get absolutely no information from FedEx. Amazing.

    When I complained they responded with "you have to get the information from FedEx. But they restricted shipping information so you cannot get any information. And then they cut off communication with you. B&H was a reliable store but it is clear they are only scammers now. State Police advise this is a shipping scam when I filed an interstate commerce scam complaint today.

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    B&H Photo
    Response from B&H Photo

    Hello Troy. I am sorry to hear that you did not receive your package. A B&H Customer Service agent last communicated with you on 2/10/26 and has advised to check around your property for the package. If you have done so and still am unable to find your package, please respond to that e-mail so we can proceed with filing a claim with FedEx. Thank you.

    Verified purchase
    Customer Service

    Reviewed Feb. 10, 2026

    I sent my Godox V100 flash to this company for repair using a shipping label they generated, which correctly listed my address as the return address. This confirms the company had my correct address on file. When the item was shipped back to me, the company sent it to the wrong address. After I asked for confirmation, they stated that USPS delivered it to my home. However, USPS confirmed this was not true and that the package was delivered to a different address. Despite being informed of this, the company continues to deny where the package was delivered and has ignored my follow-up emails for about a week now.

    I am sharing this experience to inform other consumers. Shipping an item to an incorrect address is a fulfillment failure, and customers should not be left responsible for a company’s internal shipping mistake. I’ve never experienced such horrible Customer service and all the owner of the company wants to say it that it was “delivered” taking no responsibility for his workers incompetence.

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    B&H Photo
    Response from B&H Photo

    Hello. We regret your dissatisfaction and apologize for any inconvenience. Our Customer Service Team is currently investigating this issue and the whereabouts of the flash as the USPS tracking number shows the package as delivered. Our CS Team will follow up with you ASAP via e-mail and thank you again for your patience. ~Geoffrey Ngai / B&H Photo-Video

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    PriceOnline & AppEase of UseRates

    Reviewed Feb. 1, 2026

    I can always find the photographic equipment that I am interested in, and the item will be competitively priced. The website is easy to use and the filters work well in sorting through the items.

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    Customer ServicePriceRates

    Reviewed Jan. 27, 2026

    We have been buying from B&H for over 30 years. The product selection is very comprehensive as are the pricing options. That, along with their customer service, support, ease of ordering and doing business with them is best in class.

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    Customer ServiceStaff

    Reviewed Jan. 22, 2026

    As always a fantastic shopping experience with B&H. I did place a phone call prior to making my purchase online though it was to inquire about an "open Box" offering of the same item that I purchased new. Isaiah was very helpful and answered all of my questions.

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    B&H Photo Company Information

    Company Name:
    B&H Photo-Video
    Company Type:
    Private
    Year Founded:
    1973
    Address:
    420 Ninth Avenue
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10001
    Country:
    United States
    Fax:
    (212) 239-7770
    Website:
    www.bandh.com