B&H Photo Reviews

I didn't receive part of my order. I dealt with their rude and incompetent customer service practices and they opted not to fix the situation in any way. They shorted me around $300 worth of products that I ordered. I won't do business with them in the future.

I ordered a new holographic sight from them on April 22, 2023. They sent me an empty worn unsealed case with no holographic sight inside and scammed me $714.19. The case had been opened with no seal and the box had visible damage and wear to it. I sent the box back for B&H Photo to inspect and filed a complaint. Before they even inspected the box they refused my full refund. Now I'm $714.19 in the hole without ever receiving my item.

I Ordered a Nikon Z 6II MK II thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says, "You have to look at it from your browser and not your phone." I order from my phone, all the time and it never indicated it, on there.

Please be advised your financial data is not protected with this company, if you elect to conduct business your data will be compromised and you will receive unauthorized charges. B&H Photo Video company will not investigate nor care of any damages that it has caused to you and/or your credit. Within the same breath, they will protect the fraudster and you will be in a continuous yearly legal battle. This company has been made fully aware of this breach. Again, it is ill advised to conduct business with a company that does not protect nor preserve your financial data in a securely manner.

Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope.

I was sent wrong item. I returned. They refuse to refund me, called me a liar. The manager actually said “I got your money and your item and there’s nothing you can do about it.” Scammers, liars, disrespectful.

I needed to purchase a CLEAR Gary Fong Speedlight Diffusion System for my OCF. I found a used one on the B&H Photo Website. I saw the photo of the product next to the description and both met my needs/expectations so I made the purchase. The product that was delivered was only one part of the system and it was ORANGE. A complete misrepresentation of a product. I emailed B&H customer service immediately - just moments after I received/opened the package - to let them know of their "mistake". I expected to be offered an exchange. I still wanted the product I originally intended to purchase. Instead, they told me I could return it AT MY OWN SHIPPING EXPENSE.

Terrible experience with B&H. I ordered a remote flash trigger and they had two addresses on file for me, one of which I haven't lived in for years. For some reason, they defaulted to shipping to this old address. Once I noticed the error I immediately contacted B&H, who told me to use the FedEx "delivery manager" to change the delivery. When I attempted to do this, I received the following message: "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." So basically, B&H tells me to contact FedEx, and FedEx tells me to contact B&H. What is especially frustrating is that I noticed the error when the package was right here in Sacramento, where I live. Yet B&H claimed they could do nothing. Thankfully I did not order something more expensive. I will never buy from this company again.

B&H has resolved this matter and I am happy with the result. I’m still irritated that it took me all day to resolve the matter, was told at least twice that I was shipped the right computer and would not receive a refund and had to file a complaint with the Better Business Bureau, but it was resolved. I've been a B&H customer for many years, and this was my first bad experience I’ve had. I particularly appreciate their “Payboo” credit card that subtracts the sales tax from my state from the total charge. I plan to continue to be a B&H customer; however, I caution against purchasing TV or computers from this business as their return policy is extremely strict.

Bought a Nikon A1000 camera and accessories for $600. Dropped the camera. Sent to Nikon for repair. They returned it saying they can't fix it because it is a grey market camera. Been in contact with B&H several times, they refuse to fix it or allow me to return it. I was not made aware that the camera was a grey market camera until now. How can a company sell a misleading product and refuse to stand behind the product they sold?