B&H Photo

After a long research I have place an order of an entire telescope setup from B&H photo to the sum of 4800$. The package was supposed to be sent in 3-4 days. It took them over a MONTH to send it. I had to send them emails asking what's going on, call them every couple of days and each time I got the same response, "we are working on it and will ask for an update from our warehouse." They sent the package with DHL Express. dealing with DHL was a whole other terrible experience but that's not the issue here.

I purchased a Leupold binocular from them assuming that the quality would be amazing considering the price I purchased it for. Customer rep. also convinced me to go with this brand. However, after receiving and trying it for a couple of days, couldn't believe a product worth $300 would be such a bad product. Also, the surprising factor was the genuine consideration to go with the brand as suggested by their customer rep. It was a very bad mistake and I regret it. Here, comes the worst part. If I didn't like the product, I had to pay the return fee. I felt I was trapped the way they have mislead a lot of customers. *This is the Worst class Experience from a best in class store in NY.*

I have been a longtime customer with B&H because of their service. On February 9, 2019 I received a used lens with a defective lens hood. Chatting with customer service, I asked if this was consistent with their 8+ rating criteria. They immediately offered to send a replacement hood. Great, I thought. Done. A few minutes later they contacted me to say that they didn't have one in stock. They then offered to either take the whole kit back for a full refund OR they would purchase the hood from a third-party of my choice. Wow.

This dispute has gone on forever and B&H has refused to refund my money on a Samsung Galaxy S9+ phone which cost me $699.00 which is no small change. I have all the proof of return as well as a documented call in which they agreed the phone was the wrong phone for the USA and that they'd accept the return and refund my money. That has not happened and it's 4 months after the return. I'm quite shocked being a commercial advertising photographer who has bought from them before and find this extremely dishonest, despicable and totally bad business. Thus, I'm warning all who chose to purchase from B&H Photo to beware as they've totally gone in a bad direction and like me, you could get burned.

After purchasing from B&H for the past 20 years I will no longer be a customer. B&H clearly doesn't care about the customer anymore. I ordered a 65" TV (Sony 65x900f) and unfortunately had to cancel immediately due to them playing games with the price. I was quoted a price on the phone and was charged more. After getting the confirmation email I called to correct the discrepancy and despite spending an hour speaking to customer service and sales, the mistake wasn't corrected. You shouldn't give a price then bill more, this is unethical and clearly B&H doesn't care about the customer. Shame, because they use to be a reputable company... Ten minutes later I ordered the same TV with another company for much less money.

Lied about estimated shipping times, website slow and difficult to navigate. There is currently 10 processing charges in my bank account. Order was difficult to cancel, will never use again and neither should you.

First time buying from this company, and I had high hopes of good service since they're a well-known store. I should've read more about them. Apparently, they're good at everything else, except shipping their product on time. I found a fairly cheap telephoto lens from their app storefront, and ordered it with priority overnight shipping (next day morning) at 10-11am the day before, which is $60 extra. The next day, no package. Checked FedEx tracking, it's estimated to arrive the following day. So, I pretty much burned money for no reason. Amazon had better shipping service, even eBay private sellers do it better! Sure, it's my first time buying from B&H, and it will be the last as this first experience was bad. No one from their immaculate "customer service" tried to even contact me about this blatant mistake on their end.

Have been dealing with B&H for over 30 years. Great service! Always prompt, and great inventory of products, even for a traditional Black and White film buff like me. Film, paper, framing, matting, and mounting supplies, etc. are always available through B&H. They deliver promptly and are always helpful with questions I might have.

Well, so I'm not calling about a $3000-product... The agent with whom I spoke went beyond not giving a ** to being downright scoffing. His voice announced by its timbre and modulation that I was somehow interrupting his lunch break or whatever, simply by having the guts to intrude with a product inquiry. Now, upon consideration of the two occurrences of same disgraceful arrogance, no longer will I do business with B&H, having in the past spent rather a large sum ordering from them!

I have been using a Nikon D7000 and wanted to try the mirrorless full frame camera. The Sony A7II is amazing even with the kit lens. It captures color so accurately and feels great in the hand. Much easier to deal with than the Nikon, which was a very nice camera. I have not tried the adapters to use my Nikon lenses yet, but plan to down the road. Of course, they will have a crop factor, so I may just sell the old lenses and buy either new or refurbished ones after I have had time to learn the ins and outs of the Sony. B&H does an amazing job of being well stocked and quickly delivering orders. I use them for most electronic items and have been totally satisfied with their prices and their customer service.

I've been a long-time B&H customer. Over the holidays, I ordered two Apple computers, in a total of 4 orders. One order has yet to ship, and one of the computers was so poorly & hurriedly packaged, I was surprised it arrived intact. B&H disregarded my shipping requests altogether causing further inconvenience and delay during a busy season. The chat representative was arrogant and my subsequent inquiries to customer service were shuffled around, with no one taking a second look or even knowing what the issues were. No apparent ability to track problems from start to finish through their system and not enough interest on behalf of their customer. I am left with the conclusion the company simply does not care. Cannot recommend and will not shop here again.

B&H is my go-to for cameras and electronics, they have a huge selection, outstanding customer service, competitive prices, fast, free shipping, absolutely nothing not to like! Website navigation is easy, lots of useful reviews by B&H's highly knowledgeable clientele. Good recommendations for accessories for each item.

First off, I never had a problem ordering from B&H in the past but there's always a first time. I needed an item quickly and B&H offered the item I needed with "Free Next Day Delivery" so I placed my order with them. I was shocked when the item was shipped via FedEx with an estimated delivery date 6 days out. I thought that maybe the shipper made the error, that is until I contacted B&H customer service. I requested a return since the day had passed when I needed the item and now I no longer needed it because I had to purchase a similar item locally. They granted a return but a shipping fee of $10.55 would be charged to me.

I wish I had read reviews before purchasing. This company is unethical. It has a deceptive return policy. I bought an Apple laptop computer on a Black Friday sale, and did so based on online information. I was not able to get into an actual Apple store. I carefully read the B&H policy which states that they honor a full refund for returns, unless the manufacturer’s shipping box was opened. When I received my Apple laptop, I opened the shipping carton. I wanted to see how heavy the product was as I needed a small lightweight computer. The computer itself was inside another shipping box, which was definitely NOT from the manufacturer. It clearly was not in a manufacturer's box. In fact, based on the return address label. It appeared to be from a different distributor... Nowhere on the box did it say Apple or have a logo of any kind or any indication as to what was inside that inner carton.

I did not see this, twice I made an order. Once there was a defect in a laptop, and the second time another Macbook was sent. And all at my own expense. I paid FedEx for a refund. I see no reason to do other expensive orders.

Easy to order. Super fast delivery. Website is very thoughtfully designed. Easy to navigate. I found the product I was looking for in minutes. The product explanations and pictures were true the actual product.

I found this site on Cyber Monday and after shopping around thought the deal on a new iPad was good. It took a long time to come although first I got my "free" screen cleaning cloth under a separate delivery - kind of silly since I had to wait for the screen. The iPad was boxed like new but the screen had all these little dots where it was like the pixels were missing, lots of them and it was tolerable and then intolerable depending on the image on the screen. For $799 I was definitely in for something perfect.

As always, doing business with B&H Photo is super simple, straightforward and hassle-free. Find what you want on their website, place an order and within a few days you'll have your product. I've ordered a number of items from B&H, including an entire camera system with lenses. Got a great deal on the bundle and it was delivered in days. The deal was so good that opted to buy from B&H instead of my own well known, local photography shop. B&H always has the best deals and you typically get free shipping and no taxes since it's an out of state purchase (for most). Yeah, I'm a B&H fan for life.

I ordered 2 NEW HTC Vive controllers. One of the controllers sent to me was obviously used. I am not sure how they can make you pay for an unopened new item, and ship you an open box return that is in less the brand new condition!

I ordered a TV on Cyber Monday. Item was backordered, but was given a date of Dec 1 that the item would be restocked and shipped out to me. On Dec 3, I emailed to confirm my item was either shipped or shipping soon. I was then told that they didn’t know when my TV would be back in stock. I waited a week and wrote again asking when might this TV be back in stock and again was given the “We don’t know” response.

I ordered a tripod which arrived a week late -- a week after the head and some accessories. (First bad) A day before it arrived, I was told the order was recalled and another tripod dispatched, but in fact even after I called to say I got the first one and to tell FedEx not to deliver the second one, it was delivered anyway, so now I have to take to a Fedex office. (Second bad). The rep failed to explain a key point in matching the head to the tripod, resulting in my believing for a long time I got the wrong one. The rep, Patrick **, was not available when I called many times, which made things worse. (Third bad) When I finally got him, he solved the problem in five minutes. Bizarrely, I was not charged for the head, which arrived on time. I thought it would have been more appropriate not to charge for the tripod. Generally, I found B&H disorganized and inefficient.

Yeah, it said out of stock, but it would be shipped in 5-7 days. Now, after multiple emails, it MIGHT be shipped by the 21st, thus unlikely to be here by Christmas. But, when I looked online last week, they said it would be in stock and shipped the very next day. When I asked why my email said they were expecting a shipment on the 21st, and their website said next day, they played dumb. This company has some very shady business practices. In order to increase sales, they post expectations for ordered they can’t fulfill. If you have a high demand product, look elsewhere for it. Otherwise you are going to wait a very long time before your order is fulfilled.

I would like to begin by saying that customer service at B&H has been 5 stars. But, I have been waiting a week for an overnight guaranteed delivery. I keep being told it's coming and to take the day off of work. I have now lost three days of work, and they have lost the camera once. The second camera sat on tarmac for two days and was then flown past my house to the middle of the country. I was told I "will get an update on Monday, but it may be delivered then, so I should take that day off of work too. But it might be Tuesday. We really don't know what is going on." Three days of my life and wages that I will never get back. Christmas hangs in the balance, and the anxiety of not knowing if I am going to have anything for my son is truly zapping my Christmas spirit.

I purchased from them a Philips digital audio recorder in August of this year. When it developed a problem with the LCD screen, I contacted the manufacturer. They confirmed it was defective and still under the one-year warranty, and instructed me to contact my retailer (B&H) for warranty replacement. I contacted B&H customer service and explained the situation, but they made no attempt at helping me, simply repeating over and over that their return policy is 30 days, and since I bought it more than 30 days ago, they would do nothing. Even though it is still under warranty, Further attempts to contact the manufacturer are also going unanswered. All I want is a recorder that works properly or my money refunded. At this point I would recommend not spending a single cent with B&H, and you probably ought not to buy any Philips products either, since they don't seem to be interested in honoring their warranty either.

This is a factually correct review. Don't do business with them. If there is any problem with your order it will not be solved for you. I ordered $1600 worth of video and audio product from B&H. Only 1/3 of the product arrived. They said there was a warehouse issue. They said they would overnight the rest of the product, never did. After calling again I got the same response, "we will overnight the rest of your order." Only one microphone showed up four days later. I have workers at my house that FedEx claims there was a signature from them. Why would you get a signature from a worker at my house?

I bought (amongst others) a well-known brand for a carry-on photography backpack. Its price (after special discount) was very attractive and I took advantage of that opportunity. Living outside of the US, generally, I prefer to buy this kind of items, personally, at B&H facilities in NYC but, this time, I ordered it while I was traveling in New Mexico. The shipment arrived there on time, as promised and I also was confident that, if needed, I could return it/exchange for other backpack I was considering as an alternative.

Let the buyer beware! BH Photo sold me a Galaxy S7 phone in Dec. 2015. as an international phone. I paid over $700.00 for the phone. BH Photo never appraised me that the phone could not be serviced in any way in the United States because it is too different, especially the battery. I found that out myself when I tried to have the battery replaced before it needed to be around Thanksgiving, 2018. Some International Phones can be repaired in the U.S. but not this one, according to Samsung.

Do not use this company. They will ship you broken merchandise and refuse to replace or repair. B&H shipped me a 65" TV with a shattered screen. They have declined to replace due to physical damage (duh). There are better retailers everywhere with similar pricing that wont attempt to steal your money. STAY AWAY FROM B&H PHOTO!

They charged me $1500 for a camera and never sent it. I received a package with a $10 battery. And a receipt for the whole order. I called and waited for 30 mins for someone to tell me it would arrive later on a different truck. I continued to wait all day (signature required) despite FedEx saying it never shipped. Took another day off of work. I call B&H again because they told me they couldn't do anything unless it didn't show yesterday. Now they say FedEx lost the package. They will send another. I can't take a third day off of work for this nonsense. FedEx says they never received it. B&H insists they did. I'm out two days' pay, and still don't have my son's Christmas present. I have all the accessories I ordered from other sellers, but no body or lens. And I lost a pretty big paycheck this week that I can't get back.

The headphones were very well priced, far below the usual. They are designed for use during activities and are held on the outside of the ear canal by a band that goes around the back of your head. They stay in place and are comfortable. The sound is good and for safety they do not block all the sounds around you, although I would not recommend any earphones for biking outside. The order was promptly shipped and arrived quickly.