B&H Photo

I purchased an Explorer Scientific AR102 refractor telescope from this company. NEW but what I got was an as is/used broken item. I contacted B&H Photo and requested an RMA for a refund. I sent back the item with the RMA and after reviewing my request; they do not want to refund me but instead send me back the broken used as is item so I can send it to the main manufacturer to have it repaired. They supposedly contacted the manufacturer and that company supposedly told them they sent a broken telescope in error to B&H Photo. Now mind you I paid full price for a NEW ITEM not a used one. So to me it is fraud and I am considering filing a lawsuit against B&H Photo Video and also the return manager Berney ** for insisting I take the broken telescope and have it repaired myself.

I am very pleased to have ordered my Nikon SB_5000 flash from B&H. I really like the way their website is easy to navigate. They provide good information and reviews on the products they are offering. I received my order free of shipping charge in about a week (west coast) via FedEx.

I bought a gaming laptop with VMR bundle from B&H. It did not work when I received it. I called for support and was sent to the vendors to pay for my own support as they did not have anyone who knew VMR. I ended up out support money and have to return equipment anyway. Should have gone directly to manufacturer of products so I could get better support. B&H refuses to do anything to make things right and were outright rude. Save yourself the hassle!!

B&H Photo is the best, they have the best selection, prices, and service. Been dealing there a long time. Never a disappointment. If I wanted to pick a complaint on this order, is that they used FedEx for shipping instead of UPS. Do not care for FedEx. In our area, the nearest FedEx station is 90 miles away. Lucky enough I didn't have to be there to sign for the package. My wife and I work and FedEx don't try twice in the same day. UPS is 6 miles from here. Other than that... B&H is perfect. Also, if I have questions or need assistance making a choice, they are a phone call away and their customer assistance people are above the top awesome. What can I say... I love B&H Photo and am a customer for life!

I bought a ikan EC1 Beholder 3-Axis Handheld Gimbal Stabilizer that was defective straight from the box. I left the country on the day the item arrived and was only able to open it when I got back, only to find out it was defective. When I reached out to B&H customer care I was told that since it's been over 30 days nothing can be done. They also advised to contact the manufacturer. I e-mailed the manufacturer and got no reply. Then I called them and was instructed to contact the seller to get a replacement. Now tired of being tossed back and forth, I would appreciate B&H to take some responsibility for shipping me a defective unit in the first place. I didn't pay for a broken item.

My brother and I shopped around for the best price on a stereo we wanted for our older mother for Christmas. I found a good price on B&H Photo's website. The item notes stated 4-7 business days for availability and then free expedited shipping. I purchased it on December 5th -- plenty of time to receive by Christmas. On Dec 17th, I still didn't have the item, so I contacted them and was told the item would be shipped after Christmas -- on Dec 29th. We were terribly disappointed, but decided to live with this because, by now, the item was out of stock locally and the price had gone up elsewhere.

I can buy a MacBook from Apple and return it for full refund within 14 Days. When you buy from B&H you own it regardless. They "might" take it back for a mere 15% restocking fee. IMHO, these people are used junk dealers that have obtained some dealer authorizations. I'll never buy anything from them. It's a NYC based company that haven't adapted to a consumer trends.

I ordered a OB (Open Box) monitor from B&H. I had a question on what sort of warranty it would have. They got back to me online chat with the answer right away. It had the same warranty as a new one. A used monitor would have a 90 day warranty. Since the price was 10% lower, I went with the OB. Delivery was stated as 3-5 days. I received it in 3 days in Madison, WI. It was very well packed and the monitor is working perfectly. I have used B&H for many items over the years and they have always had great customer service, great prices and a great warranty. I would rank them equal to Amazon and Newegg.

I’ve purchase from them DJ equipment and everything went smooth the day I purchased and the items was guaranteed that will come in two days or even three days. What it been fine! What happened the item didn't even ship by that time, calling them and getting someone to help was impossible 'cause they close early on Friday and Saturday they don't work, I had to rent the equipment because the item didn't arrive on time, finally I got in touch and they didn't wanna stay behind their mistakes caused by their salesman... which cost me $ (renting the equipment) and for $30 they didn't even wanna work out on discount but they chose me to return the product and lose a customer. Be careful with this company 'cause they don't stay behind their product or mistakes and you will end up paying from your own pocket. Don't trust them or whatever they say, they are far behind Amazon and some other Companies.

B&H stole $300 from me. BUYER BEWARE! I thought I was getting a deal by buying from them for no shipping and no taxes. I ordered 2 TVs from B&H on November 22, 2017. No one contacted me until 12 days after about Shipping the merchandise. They held the merchandise at the shipper and claimed they contacted me numerous times. (They called me twice and I responded and called them back twice And asked me to confirm shipping... and I did.) B&H called the shipping company and told them to return the merchandise without my permission. They charged me $300 restocking fee. So basically, they stole $300 from me and I have no merchandise. I'm now in the process of suing them for my money back. Terrible business! DO NOT BUY FROM B&H! Horrible customer service. Really upsetting!

I received my package and all items were in good condition. I have gone out and done some image captures with my new Fujifilm GFX 50S and 32-64 mm zoom lens. The images seemed to be really good, but I won't know until I download them into the raw file recommended in the owner's manual. I am having a hard time trying to download the images without success so far. Other than that the camera seems to be in good working order and so far I am pleased with my Fujifilm camera. I wish it was warmer outside, I would be taking more pictures. I was really nervous about buying such an expensive item over the internet. I wasn't sure of the outcome and was anxious to receive my package and check it out. So far it looks good. Thanks.

I've ordered from B&H Photo a couple of times now, and each time it was a pleasant experience, and they seem to really care about their customers. Each time my order was shipped the same day, and was free. Excellent!

B&H did an excellent job delivering the order the following day. Online ordering was simple and straightforward. The website product description was clear and detailed. They had confirmation every step of the way so one knew the order had been confirmed, shipped, received without any doubt.

I have used B&H for years, but for camera items. I didn't realize you were into electronic products. I ordered a Sony PS4-VR camera and gun for my grandson for Christmas. You didn't have the camera but did have the gun. It was shipped and received just after Christmas, but that was OK. My grandson has a birthday on the 20th of Jan, so he'll get it then.

I ordered a package of Eneloop Pro AA batteries and the Powerex charger on Dec. 26, 2017, and promptly received a confirmation email from B&H. Delivery was scheduled for Jan 2, 2018, which I received. Although I've only had one mishap with B&H (that fault lying with USPS), I have continued to conduct as much of my business as possible with this company as they have proven their reliability day in and day out for years. Not many companies can make this claim. Thank You B&H!

I ordered monitors online from B&H and in the chat with the online person I asked if a signature would be required for delivery. The response was yes it would be required. I then arranged to have a person at my house for the delivery. When the monitors never arrived, I tracked the shipment to find out that the package had been left at "the front door" and no signature was required. Needless to say my package is missing and I have to go through a tedious claim process with UPS as well as B&H to get this resolved. B&H has my money, someone else has my monitors and I have no more patience with this company. First and last time I order from this place and I would caution each of you that if they say "Package requires signature for delivery" what they really mean is "It's up to the delivery person's discretion if they want to leave the package without the signature". Who does that? Doesn't a signature required mean a signature is required!!!

We received the green screen prior to Christmas, and are very happy so far, although our grandson has not yet used it. We are hopeful this will bring him much happiness, and expand his capabilities while trying to become a YouTube star which is his goal at the moment. He is only 10 and a half so we are hoping his goals expand to more realistic goals as he matures.

One of the best stores for photography professionals. Many choices in terms of quality and price, and the prices are very competitive compared to the other stores. What makes B&H the best store in its own category from A-Z: 1- They have unbiased verified customer reviews, which helps a lot in decision making. 2- If you are purchasing in the NYC store there are very knowledgeable and helpful sales associates. 3- I buy my gear online from Canada. More choices and better prices.

Ordered LG Computer monitor from B&H. There was a gouge on the outside of the packaging, but seems like everything inside was fine. Shipping was quick and ordering process was simple. Would purchase again from B&H.

I find what I need. The prices are competitive. I like the free shipping for items over $100. I found some very good deals in their "deal zone". They didn't mess up on any of my purchases, I was able to track my orders so I always knew what was happening.

I purchased a $959 Intel CPU from them and they sent me an Apple Super Drive. They never answer emails or hang up on you on the phone. They are scammers and crooks. They can tell by the weight of the package that the item was not correct. I guess I will dispute it with my credit card company. Stay away from this dishonest company.

I ordered a computer on November 22 with a custom install (as far as I'm aware, all they needed to do was add a single RAM chip to complete the install). During checkout it said it takes 5 to 7 business days to complete the install and ship the product. It's now December 18, I've written several times asking for updates, and all they ever say is "I'm sorry."

I have ordered many pieces of photography equipment from B&H, ranging from simple clamps to professional camera bodies costing thousands of dollars. My experiences have always been very satisfying — quality products at fair prices. Unfortunately, my experience with their preferred carrier, UPS, has been less than stellar. But that’s not under the control of B&H.

On December 7th, I ordered a printer from B&H Online. It was supposed to come later, but it never came. B&H claimed they sent it to UPS and that UPS is delayed because of the holiday, but that simply isn't true. I ordered something else from B&H and it was delivered to my address perfectly fine. The tracking number had no updates on the package because UPS decided it would be a good idea to not initially scan the item. B&H refused to give me a refund, but luckily I made the payment through PayPal. B&H Customer Support flat out said that they wouldn't respond to the dispute, but they would call the package back. The very next day, they decided to respond to the dispute and PayPal refunded me the money, which was $391.04. I am pretty sure they won't be getting that package returned to them since UPS seems to have lost the package.

I ordered a silver Mac Pro for my granddaughter’s 18th birthday. They changed my order to Space Grey. My granddaughter is terribly unhappy with the dark grey Mac. B&H refused to exchange it for the silver because she removed the shrink wrap covering the box the computer was in when she opened her present. They also lied by saying Apple had discontinued the Space Grey so they couldn’t take it back.

It was easy to find what I was looking for on B&H Photo's website. I purchased a WDC My Book 8TB & Sony BD-R 25GB spindle; great prices on both. Service was prompt & delivery on time (UPS tracking provided).

Epson Projector - Don't trust the B&H Photo, they say expedited delivery in 3 days. But you will never get it. What they say is, they will ship it to you in 3 days but they don't guarantee when they will get it. So they may get it in 2-4 weeks or even more. They make false promise in about delivering the product. I don't see the point of buying something which will be deliver to you in 2 months.

I ordered a 55 inch LG from B&H. I had spoken with a helpful salesperson in Oct. He answered my questions and did not try to upsell or close the sale (after telling him I was researching). I was concerned about buying it "mail order." He told me how they shipped large tv's via a freight shipper and have had very good results. I felt he answered my questions and addressed my concerns. I purchased the TV later in Nov. The shipper called to arrange delivery and the TV arrived, no problem, no issues. The TV is spectacular and both the vendor and shipper were excellent; I would recommend all three.

Their website is clearly designed and easily navigated and their prices are competitive. It was my first purchase from B&H Photo and I believe I've got a good deal. I wish I could buy more from them, if only they had what I'm looking for.

I decided to give B&H a chance for a pre-ordered Sony camera which cost greater than $3k. I then waited a month for it to arrive and when it did the shipping box was severely damaged (ripped tape, bent box), no packaging was used to protect the actual camera box on the inside and the Sony camera box had damaged edges. I then contacted customer service about this and they gave me no option other than to "wait for more product to arrive" because it is currently on backorder. They offered me nothing as compensation and were very rude. This is the reason people buy things on Amazon. I will never buy anything from them again and I will let all of my friends know how terrible of an experience I had with them.