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Reviewed Aug. 25, 2023
I didn't receive part of my order. I dealt with their rude and incompetent customer service practices and they opted not to fix the situation in any way. They shorted me around $300 worth of products that I ordered. I won't do business with them in the future.
Reviewed May 21, 2023
I ordered a new holographic sight from them on April 22, 2023. They sent me an empty worn unsealed case with no holographic sight inside and scammed me $714.19. The case had been opened with no seal and the box had visible damage and wear to it. I sent the box back for B&H Photo to inspect and filed a complaint. Before they even inspected the box they refused my full refund. Now I'm $714.19 in the hole without ever receiving my item.
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Reviewed March 25, 2023
I Ordered a Nikon Z 6II MK II thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says, "You have to look at it from your browser and not your phone." I order from my phone, all the time and it never indicated it, on there.
Long story short, I am never buying from them again because there are plenty of other stores that wouldn't scam you into thinking you're buying US warranty item. B&H, I've been ordering from you for over 20 years and it will stop now. I also spoke to another manager and he wasn't any better. Sure he was apologetic but that's no good! I hope you shop around before going to them! Never again!
Reviewed March 21, 2023
Please be advised your financial data is not protected with this company, if you elect to conduct business your data will be compromised and you will receive unauthorized charges. B&H Photo Video company will not investigate nor care of any damages that it has caused to you and/or your credit. Within the same breath, they will protect the fraudster and you will be in a continuous yearly legal battle. This company has been made fully aware of this breach. Again, it is ill advised to conduct business with a company that does not protect nor preserve your financial data in a securely manner.
Reviewed Jan. 28, 2023
Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope.
I have returned a lot of stuff at other websites, and I have NEVER been banned from returning items. I have filed a dispute with the BBB just because I think what they are doing is unfair. After all, they could just return the scope to the seller and get reimbursed. If I had paid with PayPal, I am sure I could have won a dispute with B&H because it is not right to have to pay for a defective item and if the seller doesn't stand behind their products, I am sorry, but I don't respect them very much. This practice of refusing to allow customers to return items will come back to bite them because if they screw too many customers in this way it will get around the internet and people will think twice before they buy at B&H.
Be forewarned when buying at B&H make sure you are not going to return the item and hope that it is not defective. If you go through these reviews of B&H you will see several one-star reviews where the customer complains about receiving used and returned items and many cases where B&H was reluctant to allow returns and exchanges. B&H likes to sell, but they don't like to take returns, regardless of what their ** Return Policy says!
Reviewed Jan. 26, 2023
I was sent wrong item. I returned. They refuse to refund me, called me a liar. The manager actually said “I got your money and your item and there’s nothing you can do about it.” Scammers, liars, disrespectful.
Reviewed Jan. 19, 2023
I needed to purchase a CLEAR Gary Fong Speedlight Diffusion System for my OCF. I found a used one on the B&H Photo Website. I saw the photo of the product next to the description and both met my needs/expectations so I made the purchase. The product that was delivered was only one part of the system and it was ORANGE. A complete misrepresentation of a product. I emailed B&H customer service immediately - just moments after I received/opened the package - to let them know of their "mistake". I expected to be offered an exchange. I still wanted the product I originally intended to purchase. Instead, they told me I could return it AT MY OWN SHIPPING EXPENSE.
I emailed back explaining that I didn't think that was fair, and I supplied proof that my purchase confirmation clearly detailed a totally different product than what was delivered. They were all of a sudden closed for Yom Kippur. After several emails and customer service reps I sent back the wrong item and they withheld $16.57 from my refund. I will NEVER purchase from B&H again. It was just a small product this time, but what about the next mistake? They have ZERO integrity, customer service.
Reviewed Jan. 18, 2023
Terrible experience with B&H. I ordered a remote flash trigger and they had two addresses on file for me, one of which I haven't lived in for years. For some reason, they defaulted to shipping to this old address. Once I noticed the error I immediately contacted B&H, who told me to use the FedEx "delivery manager" to change the delivery. When I attempted to do this, I received the following message: "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." So basically, B&H tells me to contact FedEx, and FedEx tells me to contact B&H. What is especially frustrating is that I noticed the error when the package was right here in Sacramento, where I live. Yet B&H claimed they could do nothing. Thankfully I did not order something more expensive. I will never buy from this company again.
Updated review: Jan. 12, 2023
B&H has resolved this matter and I am happy with the result. I’m still irritated that it took me all day to resolve the matter, was told at least twice that I was shipped the right computer and would not receive a refund and had to file a complaint with the Better Business Bureau, but it was resolved. I've been a B&H customer for many years, and this was my first bad experience I’ve had. I particularly appreciate their “Payboo” credit card that subtracts the sales tax from my state from the total charge. I plan to continue to be a B&H customer; however, I caution against purchasing TV or computers from this business as their return policy is extremely strict.
Original Review: Jan. 11, 2023
Ordered a Dynabook 15.6" Tecra A50-K1538 Laptop. Description on B&H website clearly stated that laptop had 3.4 GHz processor and a Integrated Intel Iris Xe Graphics. Laptop I received from B&H Photo had 2.1 GHz processor and Intel (R) UHD graphics. Obviously I received the wrong computer. I requested a refund. Customer Service requested photos proving my claim. I sent them photos showing computer's screen with the system information clearly showing that the computer they sent me only had a 2.1 GHz processor and wrong graphics. Despite this proof, customer service insisted it was the right computer.
My wife called their technical department and asked if there was a difference between the Iris Xe graphics and the UHD graphics. They assured her that the Iris Xe was far superior to the UHD. This is also supported by a Google search on the subject matter. When she then informed them that we ordered a laptop with the Iris Xe graphics and got one with UHD graphics they became very defensive and assured her it was a very good computer and she should just keep it. Made numerous attempts to resolve this issue with the same response; it's the same computer. B&H either put the wrong information on the product description or they sent me the wrong computer. Either way, I'm out money.
The computer they actually sent me was listed on Adorama's website at a lower price. I've been ordering from B&H for years, but not anymore!!! I've had to return two items in the past and it was smooth with no problems. Not anymore! They are NOT the same company that they were in the past! I can no longer trust them! I don't know if they are going bankrupt or what changed, but I won't order from them anymore, nor will I recommend them. Further, I wrote about this problem on the product review at B&H and it never appeared. They are also censoring bad reviews of products. If I write a good review, it appears immediately. If you made it through my entire rant; Thank You for reading!!!
Reviewed Oct. 21, 2022
Bought a Nikon A1000 camera and accessories for $600. Dropped the camera. Sent to Nikon for repair. They returned it saying they can't fix it because it is a grey market camera. Been in contact with B&H several times, they refuse to fix it or allow me to return it. I was not made aware that the camera was a grey market camera until now. How can a company sell a misleading product and refuse to stand behind the product they sold?
B&H Photo Company Information
- Company Name:
- B&H Photo-Video
- Company Type:
- Year Founded:
- 420 Ninth Avenue
- New York
- Postal Code:
- United States
- (212) 239-7770
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