B&H Photo

Usually, I have had a very good selling experience but this time I got a quote for slightly over $2K for excellent photography equipment. Now I have repeatedly sent emails, they tell me they're investigating but NO CHECK. They have probably sold the camera and lens at a significant profit and I still have not been paid. Their holidays have interfered with their work, but that's no excuse. Sellers MUST BE PAID IN A TIMELY FASHION.

I've returned an item to B&H almost a month ago; the item was a Canon lens I've not used AT ALL, just opened the box and that's it. Didn't even mount it on my camera. The package was delivered and signed for on the 26th of September, and even though I've emailed them about 3 times now, I haven't received my refund, nor do the order details state that they've received the item. Luckily, I have proof of them signing for it. Disappointed to say the least. I've purchased another lens quickly after the first one, but needless to say I will not buy from them ever again.

I ordered a new Nikon camera body. On receiving and opening the shipping box I find a damaged dirty product box and sensor. I initially contact BH to question them on the item as it was clear that the product was new as listed. "Was it previously sold and returned?" I am assured that I am the only ever owner. I decide to keep item as it looks to be fine but find in use that this new product needs the sensor cleaned. I contact BH once again and they tell me to clean the sensor. I contact again to get their recommended procedure for cleaning sensors on new cameras and am told that I should not have to clean sensor and can return or sent for warranty service to Nikon. I return due to the initially question that I was sent a previously sold and returned item. I am a month and a half into this process and have still have not had this resolved. How much longer can this go on?

I’m a wedding photographer, & recently out of nowhere my flash stopped working. So I needed to quickly order a new flash for an upcoming wedding, with expedited shipping. It’s now the day it’s supposed to be here, & it still hasn’t even shipped yet. The wedding’s on Saturday, and all customer service could tell me is that it will be here sometime next week. I’m now out of a flash for this wedding, when I’m relying on photographing weddings to pay the bills. They’re quick to have already taken the money out of my account, but can’t even hold true to their word & ship it on time. Their prices are awesome, but not worth the stress. If you have the choice, go with Amazon Prime.

I write this review on 4 Oct 18 in respect of an purchase order made with B&H on 3 Sep 18 for shipping camera accessories to Hong Kong. Nobody could probably imagine that the accessories have not yet delivered and I still do not know if I would receive them. Of course, B&H has already charged me. The followings are sequences of events supported by order record and email correspondences in my possession: 3 Sep 18 - order made at B&H for shipping the accessories to Hong Kong via DHL. 8 Sep 18 - the package (i.e. the accessories) stopped moving as shown by DHL online tracking with last location at Germany.

It's great when you order something, online, and it comes in a timely manner and what you ordered arrives, as expected. B&H is great to work with, and easy. I love EASY!! I go online, order what I need, and it arrives in a few days, no fuss, no muss, no delays, tracking of packages, or trouble. They have been easy to work with, since the beginning. I started ordering from B&H about 9 months ago, and it's been an awesome experience. The packaging is sufficient to protect the order, without being excessive. Thank you B&H for being awesome!!

I wrote my first review on September 1, 2018. What a lot of you may not know is the entire month of September is like navigating a minefield of religious holidays. So if you have a problem, you are kinda SOL. I ordered my item August 24th. FedEx drove past my house on August 31th. I picked it up from Walgreens on Friday the 1st only to discover it was delivered in pieces. Had to wait 3 days to talk to someone. Finally sent my return the day after Labor Day on September 4th. Henry ** in their customer service department exchanged several offers and count offers. His first offer was a return and exchange or full refund if I PAY THEM $150 to RESTOCK A BROKEN PRODUCT. I said no, we finally agreed on store credit.

I called them to find out if Nikon AF-S DX Nikkor 16-80mm f/2.8-4E ED VR lens is compatible to the Nikon D90. After the B&H rep put me on hold to obtain a confirmation, he returned with a definitive "Yes". I placed an order for the lens immediately. Subsequently, my friend sent me an advise directly from Nikon and an article from PC Mag, both indicating that the lens is NOT compatible to the D90. I immediately called B&H back, but was told that the item has shipped. 2 weeks now have passed since they charged my credit card and received the lens, returned, and I still have not received a credit. What has happened to the B&H that I have been loyal to for decades????

Back in the early 80s, I ordered Nikon camera and lenses from B&H Photo because they were top rated by Popular Photography Magazine. So deciding to get back into photography again, I remembered the fantastic service I had back in the 80s. So when I was looking for a Nikon D7500 and lenses, I saw that B&H was still in business. I used their website to order my new camera. It was a simple process. Their prices are great and since I was ordering a bundle, I received a case and 32GB SD card for free. Along with free next day FedEx shipping. I am completely satisfied with the service I received and will definitely order from them again. Wonderful job guys.

YN685 flash under warranty, B&H, Yongnuo nor Gradus Corp will move ahead to replace the item. Extremely poor customer service and will drag out the phone conversation out knowing they will not help you. I will never buy from them again. Clearly they will pass you from one place to another.

I've been a customers of B&H Photo for almost 2 decades. These days shipping and returns and with what Amazon and Walmart and other companies offer, they should try and keep up. Unfortunately that's not the case. It was a nightmare trying to return something. Keep in mind if this is what they do to a customer with 2 decades of 10s of 1000s of $s of shopping with them, what they would do to others. It's all nice and dandy when you've no returns. But once you get there, they will try and ignore you and give all sorts of excuse. To begin with they sold a crappy product and we were so annoyed esp, because we were on vacation in NY and decided to visit the store and purchase the product. The product wasn't working properly after few weeks. We tried to call them for return, and they refused to accept a damaged product just because we were missing the original box!!!

As many other reviewers have noticed in an age where customer service should be a given, think Amazon, Walmart, etc. B&H has just abysmal customer service. I ordered a $400 sound bar and received a $20 tripod. It's been a week so far and I have made no progress getting this returned. They say I will eventually get a FedEx return tag but no details as to when but the also say that I have to close my PayPal complaint before they will consider processing a refund. Many others on here have stated that B&H is a fraudulent company and so far I have to agree. There is no reason to shop here, their customer service department is just a scam.

Today started out as such a happy and exciting day. My laptop that I ordered with overnight shipping was to arrive - hurray! As soon as I got it, I excitedly opened the package, only to discover that the 13" is way too small for my needs. I immediately contacted customer service to process my exchange for the exact same laptop, just the 15" version (which is more expensive). To my surprise, I was met with an unhelpful customer service agent who could only apologize for the inconvenience that my $2500 Macbook was non-returnable since I opened it. The thin sliver of plastic wrap has cost me $2500. I literally did not even open the laptop or turn it on. I simply wanted to exchange a brand new item for an upgraded version.

Do I have a problem with B&H as a whole? Not exactly. Here is the problem, I usually purchase through Amazon for all my business needs. Free 2 day prime shipping, expanded customer service hours and most of the time the deal is right. Well I made the mistake of ordering through B&H because they had an item at the right price and it was in stock.

I buy all my Apple products here. Same price and free shipping as ordering direct from Apple, but without sales tax. (Not yet anyway.) When my state starts charging sales tax, I’ll probably go back to buying refurbished products directly from Apple. One word of caution when buying any expensive products online — Be certain you order exactly what you want. Replacing damaged products is usually no problem, but if you order the wrong item by mistake, someone has to pay for that. If you’re buying an Apple product, and you’re not absolutely certain about your purchase, I suggest buying directly from Apple. They have a very liberal return policy. You can even return items directly to Apple Stores as long as you purchased them directly from Apple. I’ve bought several high priced items from B&H over the years, and saved hundreds in sales tax.

I'm done with B&H. Two times I've ordered a lens from them with their free expedited shipping option with a 3 business day guarantee and both times they were shipped FedEx Ground from New York to Los Angeles and received it in 5 business days. Why even have an expedited option if they’re not even going to ship it expedited. It's absolutely ridiculous. I'll take my money elsewhere to a company who is honest and doesn't bait & switch their customers.

I purchased an unlocked cell phone; when I received it, it was locked. I made many phone calls to B&H, Motorola, Sprint, etc. to find it was locked. B&H photo said, "Sorry, we don't have any more in that color and the other color is more money." I asked if they could send the exact same phone in any color for the same price and they said there is "nothing we can do about it". I said, "But there is something you can do about it," since I would not be in this situation if they had not sent the wrong locked phone in the first place. You can stand up to your reputation and fix it instead of trying to make me spend more money or find another phone. Bad experience.

B&H offers unequalled selection with fast shipping on almost everything. In the VERY rare instance of a product or service issue resolution is fast and courteous. My experiences with them dating back to the '80's has been superb. As the technology of mail order shopping has evolved, so too has B&H with possibly the most pleasant online shopping experience available.

I ordered a Sigma 16mm lens through B&H on July 27 2018 in hopes to receive it by the next day being that I reside in Brooklyn, NY and B&H is in New York, NY. Today is now August 2 2018 and my package hasn’t shipped yet. I've made several calls (1 per day for four days) to only be told that my package will ship later on that day. Well it’s six days later and still my package hasn’t shipped. The lens was and is still in stock but somehow no one can give me an explanation to why my package hasn’t shipped. I’ve been patient and professional with all calls made to B&H but being told one thing and experiencing the total opposite is a bit upsetting. The only thing left is to cancel the order and take my business elsewhere.

Ordered a Canon Selphy printer, paper, and an extra USB cord. Huge letters on website - next day delivery on Wednesday. Great - going on vacation Thursday so I ordered it. At 6am it said out for delivery. When delivered in the afternoon cord only - no printer no paper. Looked at tracking - now shows delivery on Thursday and the printer was in NJ at 7:30 am not shipped not out for delivery. Spoke to BH - they said it was a FedEx mistake - no it wasn’t. It was in your warehouse on delivery day 2 states away. Rep says, "We are sorry." That’s it. Deceptive shipping dates, customer service that can easily lie to you. This used to be a good company but right now it sucks. Read the other complaints - they are all very similar. Beware! I am always trying to use small businesses but losers like this make me want to go back to Amazon. Thanks a lot B&H.

I chatted with B&H Photo for technical support before making my purchase. Items arrived on scheduled. Very good price. Excellent customer service. Quick refund for return item. I'll definitely do business again with B&H Photo.

B&H is used to be very respected store. So, when I decided to by Nikon D850 I went there. Well, I had to wait 2 months to get the item. Meanwhile, friends of mine who ordered from Amazon or Adorama got it in couple of weeks. Anyway, I was loyal customer and waited. Finally, after 2 months of waiting I got the package. Hallelujah. However, when I open it I got surprise. Wrong camera. Not even close. I called customer support and they said "Sorry, for mistake. However, Nikon D850 not in stock anymore."

Recently purchased some accessories for a camera that is on backorder. Had the accessories shipped to my home and realized I had received 3 memory cards instead of the 1 that I had ordered. The memory cards cost $229 each. I contacted B&H and explained that I had received extra merchandise. I also explained that legally I did not have to return the extra items that were sent to my home. I was being honest and was trying to do the right thing. The customer service rep emailed me a packing slip for FedEx and told me to drop the return package off at any FedEx location. I refused because I did not make the mistake and I wasn't about to go out of my way for them. I requested that they send out a package for me to put the items in and I could place in my mailbox to be shipped through the USPS. I was told that was not possible.

I live in a rural location so I have used B&H for several years. I used to be very satisfied with them, but things have gone downhill. I ordered a lens, paid for two day shipping and received it on time. However the lens was soft, so I returned it and the filter I had ordered for it. The order was received last Friday at 10:27am at their facility according to my tracking slip. So far my account does not show it was even received 4 business days later.

Fantastic product (Huawei Laptop), flawless ordering and delivery, perfect price and shipping - what else could you ask for? Keep it up B&H, I used to just buy cameras back at your 18th Street location, way back when. You are now my go to for all things tech.

This computer (CyberPowerPC) is amazing. Starts right up, quick and easy to use. I have no problem with the computer itself and I would recommend this to anyone. Mouse and keyboard feels so good to your hands, they are both fantastic.

Placed an order on Wednesday morning for Next Day Air early AM. This was a present for my kid's birthday on Sunday. Figured, if something would go wrong, I would have time to reorder. Every item was in stock. Next day only memory card arrives out of entire order. I call customer support and they assure me that it was shipped, tracking information is not updated, and it will be probably delivered later same day. Couple hours later, surprisingly tracking number gets updated and order leaves the NJ warehouses. On Friday nothing gets delivered, to be fair that one was FedEx fault. I call customer support explain everything, and they assured me a replacement would be sent and delivered on Saturday.

DJI Spark - Always great to deal with, fair prices and extremely fast shipping without gouging consumers with extraordinarily high freight. Faithful customer here, no need to look further, I trust these guys and I don't trust very many companies anymore.

I ordered a gift of a guitar case but was unaware until just over the 30 day limit for returns, that it is the wrong size. I tried to exchange it for the correct size but they will not allow me to. What am I supposed to do with the wrong size guitar case? I will NEVER purchase from them again or suggest anyone else does. What happened to customer courtesy?

I purchased a Canon imageprograf Pro 4000s 44 inch large format inkjet printer from B&H; when I placed the order on June 25th 2018 there was a $800 rebate from Canon redeemable within 30 days after the purchase date. I also ordered accessories for the printer, and when I checked the status of the order a week later I found out that the printer was not shipped with the accessories so I contacted customer service. They explained to me that the printer was in back order and they would contact me within 48 hours; I received an email from B&H 10 days after I placed the order saying that unfortunately they don't have an expected delivery date as the printer is backordered by the manufacturer.