B&H Photo

I didn’t returned the filter in the 30 days as I was in the field and then the 1 year warranty period for various reasons (pandemic meant much less usage and I kind of resigned myself to re-screw the filter regularly as needed). Not sure this filter was used for more than 8 weeks total. Rep in Canada who did diagnostic told me “we suggest you take up this problem with them” aka B&H. Yet B&H refused to do anything saying B+W warranty is 1 year. So I wrote to B+W USA and got the following as a reply: “We do not warranty B+W product sold by B&H, as they choose to buy from a source other than Schneider Optics. Any resolve on this matter must be handled through B&H.”

So B+W rep in Canada says B&H shall address this. B&H says on the phone nope more than a year sooooorry and no further support… B+W rep in USA says “this matter must be handled through B&H”. What a bunch of complementing crooks! Both B&H and B+W are accountable in this. This is what I wrote at B+W in Germany in a last attempt. “This address ** appears on the filter box and it appears in the email I have received down below, I'm sorry but that seems your company is not taking their responsibility seriously. Is there anything that can be done? You cannot sell faulty products that shouldn't pass quality control and wash your hands and walk away like this passing the ball to one another saying cowardly "not my problem". That's nonsense!"

Conclusion, AVOID B+W overpriced filters that delaminate and fell apart and avoid buying from B&H as if you have any problem and don’t send everything back immediately (hence forbidding you to shoot). You’ll lose your money and end with degraded quality of pix eventually. It’s just a matter of time.

The next day I got on chat. I wanted to do an exchange but I was told that it would be another two weeks before I received the replacement. So I elected to do a return. For some reason, the agent I was chatting with felt the need to keep informing me I would have to return the item to get a refund. Why they thought I didn't know that OR that I would want to keep the nonfunctional item I don't know. They told me my refund wouldn't be processed until after they RECEIVED the item. I thought that was crappy because most companies I purchase from process returns as soon as I ship the items but whatever.

I shipped the item a couple of days later. They sent me an acknowledgment of receipt on the 8th. In the acknowledgment, they told me my refund would be processed within 3 days. On the 14th my order still didn't reflect a refund so I got on the chat. I was told it would be up to 3 more days with zero explanation of why they weren't meeting their own deadline.

On the 21st, still no change. I got on the chat again. they told me 3 days again. I got a little cranky and then they told me it would be processed that day. It wasn't. It has now been 18 days since they received the item and still nothing. I posted a review on the product page twice and neither review has been made available for other shoppers to see. No explanation has EVER been given for why I haven't received my refund. I filed a complaint with the BBB on the 23rd. That has helped with other companies in the past so we will see. It's not worth the hassle to deal with this company. Their agents tell me this is highly unusual from looking at other reviews. Not THAT unusual.

I called, and was told I was being transferred to the proper department, however the person I was sent to said he did not work in that department and that he couldn't provide any further information. I would just have to wait for them to call me, with no inkling of when that might happen. In the meantime they posted an additional 4 unauthorized charges on my credit card for "verification purposes". After wasting 40 minutes speaking to three individuals none of whom could provide any information, and then waiting an additional several hours for the super secret department to contact me I canceled the order through their website. Less than 5 minutes later I was called by someone attempting to "verify" my order, despite it being past the time the package was to be delivered it had not even begun to be processed for shipping.

I spoke to a CSR at FedEx and he advised me to file a claim for the lost item so I did but when they received the claim request they said the sender had to file for the claim. I turned to B&H Photo CSR and they said they would look into it. Back and forth five times, B&H Photo said FedEx declined their claim a few times already and there was nothing they could do to help me. I could not believe it because it was their hired courier who did not do their job and I had to suffer the loss?

I filed my complaint to BBB and it did not do a thing for me and the result remained the same. I just find it hard to believe that a merchant can be so irresponsible. I did not hire FedEx to courier the phone to me and B&H Photo did. When FedEx did not fulfill its mandate B&H Photo did not take responsibility to go after FedEx and I had to spend months doing so. Something is utterly not right that I have to swallow the loss of the phone because the courier company B&H Photo hired to fulfill my online order. It is absolutely ridiculous and I have never encountered a merchant like that.

On the 24th I was told the check went out but I never received it. They stopped payment and then sent out another check with the lenses. Another week goes by and I find out that the box was sent to the old address that I haven't lived in in 6 years..They blamed me for giving them the wrong address even though the first check was mailed to my correct address. I asked them to cancel that check and do a wire transfer, they refused.

In my desperate need for money. I paid someone to go to my former home and try to get the box..Then ship it to me. The second check was canceled and I was told a new one would be sent fed ex overnight. So now I am out of pocket $60 to get my box picked up and shipped. I also have 4 bounced checks so far that cost me $140..with more to come..I asked to get compensated and they laughed at me..It is now Feb 8th and I still have not received my check..I have had issues with other companies but these lying creeps win the award for the worst ever.. Try Adorama. There are a class company!!