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Optimum provides in-home connectivity and entertainment through high-speed internet, digital TV and voice services. Optimum also offers a variety of enhanced services, technical support options and smart home products through its partners.
Pros & Cons
- 30-day money-back guarantee
- $500 contract buyouts
- No annual contracts
- Limited availability
- Not transparent about fees
Optimum offers cable and internet services in the New York tri-state area. Customers get a locked-in price for life, though some complain about hidden fees. The company offers a money-back guarantee.
Top Optimum Reviews
After signing up with the new Altice One product, I am very pleased with the upgrades from Optimum. I was wary at first with other reviews but gave it a chance since they offered ...Read full review
My experience was short and very disappointing. I have to move for personal reasons … Unfortunately, the agent never told me that he couldn't process my request that I had to call...Read full review
What is Optimum?
Optimum is an internet, cable and phone company that provides services in New York, New Jersey and Connecticut. The company offers bundle packages that combine services for a better value. Through the Altice One app on Apple TV, Optimum customers can access all their television channels and streaming apps in one place.
Optimum internet plans
Optimum Online is available without an annual contract. Installation charges range between $99 and $149.99. The company offers protection plans for $7.99 per month that cover standard service visit fees.
- Pricing: Optimum internet ranges from $24.99 to $69.99 per month. Taxes, fees and other charges may apply.
- Internet speed: Optimum internet speeds start around 200 Mbps. Gig service has download speeds up to 940 Mbps. Please note that Optimum does not guarantee internet speeds — traffic, servers and your computer’s hardware or software configuration can affect your internet speed.
- Hotspots: Optimum has more than 2 million Wi-Fi hotspots. To use Optimum internet hotspots, you need to be within range of a hotspot and have a Wi-Fi-enabled device, a current subscription to Optimum Online and your ID and password.
Optimum cable TV packages
Through Altice One, Optimum’s home entertainment platform, customers can combine television and streaming apps into one package.
- Pricing: Optimum TV packages cost between $59.95 and $109.95 per month, depending on the service tier.
- Channels: Optimum offers three tiers of cable television: Core service has 220 channels, Select service has 340 channels and Premier service has more than 420 channels, including premium options like HBO, Showtime and Starz. Sports packages and international channels are also available.
- Equipment and features: The Bluetooth-enabled remote control lets you control your equipment with voice commands. You can also access on-demand programming and record up to 10 shows at once with multi-room DVR.
Optimum bundle packages
Optimum cable TV and internet bundle packages typically range from $64.99 to $135 per month and include 220 to more than 420 channels. Some of the most popular bundle packages are listed below.
|Optimum bundle plan||Core TV + internet||Select TV + internet||Premier TV + internet|
|Contract length||24 months||24 months||24 months|
|Internet speed||Up to 200 Mbps||Up to 300 Mbps||Up to 200 Mbps|
How much is the Optimum basic package?
What modems are compatible with Optimum Online?
Can you pay Optimum bills online?
How do I speak to an Optimum representative?
Is Optimum customer service 24 hours?
Can I buy my own cable box for Optimum?
Are Spectrum and Optimum the same?
Who owns Optimum?
Is Optimum good?
Optimum offers internet and cable TV services for a good value without annual contracts. Optimum’s bundles might be a good fit for those who need internet speeds between 200 and 940 Mbps and are also looking for cable TV services.
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Horrible customer service! I have been trying to cancel for months but they won’t cancel me! The internet does not work. Even drive 2 hours to their office to replace the box and it still doesn’t work! They keep telling me to troubleshoot it and it has been unsuccessful every time. Requested twice for a someone to come to my house to see what’s wrong and both times no one showed up!
They promised me they would apply a measly $20 to my account for my trouble. When I call back they have no record of the $20 being added to my account. I try to call back numerous times and they hang up on me. I never received a bill via email or snail mail. I keep calling to tell them to cancel and they tell me to pay $200 and they will cancel it. I told them it was not right for them to charge me for services I never received and I want it cancelled! Without my permission, they took it out my account! Mind you, I never gave permission for them to do that. If that was the case, why didn’t they take it the first month.
I kept telling them I have not received a bill. They had no rebuttal for this. So the $300 gift card they told me I would receive when I signed up, they told me I wasn’t eligible because my bill was late! I told them I have been calling and telling them I have NOT received a bill! Nothing. I try to go to the website to see my bill and it tells me to log in with my home internet! My internet does not work! My internet is still on! Even after I told them to cancel it and they took money out of my account. So their scam is to take more money out of my account without sending you a bill. When they’re suppose to cancel it. I’m stuck because I don’t want it to affect my credit! Save yourself the trouble and do not sign up for their service! By the way, their customer service is a call center in India and they have a very HEAVY accent and you cannot understand them and they don’t understand you!
Hello Stephanie! Thank you so much for sharing feedback! We are concerned about the low rating and would love to address any concerns you may have. Please feel free to send an email to BrandReviews@AlticeUSA.com and include your physical address for assistance. Thank you, ^Scott
They loot from innocent people who are not aware of the charges. Greedy and unethical practices. I recently took installation of Optimum, they charged me 110$ where as the installation should be free of cost. Unfortunately, I got to know that after I put installation request.
We are here to help and would be glad to address your installation charges. Please feel free to reach out to us at BrandReviews@AlticeUSA.com with your account information and any additional details you wish to provide.
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I have been a customer of Suddenlink/Optimum for close to 30 years. My business relies 100% on telephone & Internet. A Bail Bonds Company. This am, 6-1-2023, we developed an outage of telephone, television and internet. We contacted Optimum this am and of course we had the misfortune to talk with a person that did not speak nor any understand English. A technician was sent to our business only after we made a lot of noise and again, of course identified the problem but could not “fix” it. The problem was something on top of a pole across the street from our office and he said he would pass this on to “escalations”. So why did this guy waste the time coming out????
At approximately 7 pm I called and finally was able to talk with Richard (UBC) and this guy was absolutely NO HELP. He didn’t care about our problem. My business is “dead in the water” due to Optimum and their total lack of care. Richard did NOT care!!!! I was told they had up to 48 hours to respond to this issue. And of course this being Thursday evening, 48 hours puts this into Saturday so I can probably look closer to 96 hours plus before Optimum gets someone out there with the intelligence to at least to attempt to make the necessary repairs to make the TV, Internet and Telephone.
If all techs that handle this type of problem are on other calls at 7 pm that tells me Optimum has major problems that maybe I need to look elsewhere for the same services. I am truly disappointed and dissatisfied with this extremely poor customer service and a total lack of care by Optimum. A review of 1 star is overrated and is the lowest one could pass on. Again, this is Thursday evening and when I get to my office to my office in the am, I WILL find a different telephone, television and internet provider. Optimum Sucks!
We would be happy to address your billing concerns. Please feel free to reach out to us at BrandReviews@AlticeUSA.com with your account information and any additional details you may wish to provide.
6 weeks of intermittent service, I work from home for a large mortgage company and this is awful service. I was told my speed should be around 900 mbps and mine is not even a fraction of that! 5 technicians have been to my house, to be told that the issue is with a "node" that has affected several customers. The ticket is still open 3 weeks later and nothing resolved. I am paying $140 per month for crap! IF YOU HAVE OTHER OPTIONS FOR INTERNET, THEN GO WITH ANOTHER CARRIER.
Hello Suzanne! I can understand how frustrating it would be to run everyday life with slow connection speeds. We would like to address any issues still occurring. Please email us at BrandReviews@AlticeUSA.com with your account information and any additional details you wish to provide.
Do not sign up for this service. They scam you, customer service doesn’t know anything and the supervisors are worse!! I won’t go into my horrible experience but just a warning you will be scammed and they charge you whatever they want. Don’t do it.
Hello Ap! Iam sorry to hear about your poor experience trying to get your billing concerns addressed. If you still need assistance, we would be happy to help! Please email us at BrandReviews@AlticeUSA.com with any details and your account information.
Canceled service due to non-competitive rates. Had to go through a 30-minute process to cancel. They only get serious about keeping the account in the last 5 min. Later received a bill for the modem, which I had provided myself, but couldn't prove as I had thrown it away. A month after cancellation, they charged me $100 for the modem.
I am sorry for your poor experience during the cancellation process. We would be glad to further address the equipment charges for you. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number for additional assistance.
One of your reps got back to me and I appreciate it. Thank you for resolving the issue. I waited a few days to see if it was really resolved and it actually was.
May 5, 2023 - DVR was overheating so went to store to turn it in. While there asked what it would cost if I raised my cable package up one-tier.
2) They quoted a price I knew was too low on a cable upgrade. When I questioned that, the girl told me that I had the next to highest. I said, "No, I lowered to a total basic 3 years ago, now I just want one tier up." She went "On, yeah." She gives me another quote. I go home, call in and the automated system gives me a really different number. Talk to billing who tell me she did screw up. I say "Put it back the way it was." I was told, "We can't. She erased the promotions on your account and they aren't offered now."
May 6, 2023 - Went in and said, "Your equipment will not work with my modem, which is registered with your company and therefore this is useless, and you still have my cable mixed up." They admit they know it won't work, then they tell me that they don't carry equipment in the store, and that I'll have to pay a tech to bring me a new modem. I said, "You carried equipment yesterday, you adverrtise you carry equipment at this location. Check." She emerges with a cable box.
I also explain the billing was not what she said per their phone system, and that the billing people via the phone said she gave me a 6-month promotion that would run out and my bill would have jumped massively higher. I pointed out that I was never told the price was a promotional price that would run out. I was livid. They apologize and tell me they have it all fixed, give me a price that sounds right and a supposed credit for the trouble they created.
I get home with the cable box and it won't even power up. Not that it won't connect to my internet, or to my television. It literally won't even power up when plugged in. No lights at all. I talk to services techs and billing officials on the phone. They tell me that the store never activated the box on their end, but that on top of that, the fact it won't even power up indicates they gave me a bad box. They also confirm billing amounts still look wrong and tell me what they show I should need to pay by May 17, 2023.
May 9, 2023 - I go to a different Optimum store. She actually gives me a box that powers up. Looks at the bill, confirms the amount the last people in billing (via the phone) tell me. I go home, call and confirm the automated system agrees with her. Check online, it doesn't, even though it shows it was 'correct as of that time of day on that date'. I decide to wait and give their computers time to catch up.
May 12, 2023 - Automated system still shows the amount owed I was told on May 9th in-store, via the automated system, and via an agent on the phone, so I pay that in full. (This is the 12th, the bill is due the 17th). I wait a few hours and call. Automated system confirms a zero balance. On line still shows $170 something due on the 17th. I wait and call again and am told the online will update in "24 hours". It never changed. On May 17, automated still shows zero balance, on line still shows $170, I confirm the payment actually cleared my bank.
May 23, 2023 - I notice that the website shows I am "past due". I call the automated system, and it says I owe $10. I call the billing people, they tell me that "for some reason" it applied a late fee to my account, but they don't know why it did as they can see that I had a zero balance before the due date, and showed no new charges other than that late fee. They "remove" the late fee, but I am still nervous, and so they send me to someone with more authority (felt very much like I just got passed to whoever else would answer the phone).
They tell me I have a zero balance. They tell me that I was charged a late fee, but it was removed, and I say, "but I want to know why I was charged a late fee to begin with, and why the website still shows I owe you for what was originally billed before all this began". They told me the system needs 24 hours to update. I told them the system had from May 5th to May 23, and pointed out that was far more than 24 hours. They say they will investigate that, but to be assured, I owed them nothing until my new bill comes out with the real current charges.
I ask them to send me an email to that effect. They tell me that they cannot do that, that the only written information they are allowed to provide is via the bill. They assured me the bill showed I owed absolutely nothing until the new billing cycle. They promised there was no indication, at all, that anything was ever late on my end. They confirmed that in 31 years (Cox to Suddenlink to Optimum) they have no record of my ever having been late even once. He tells me the phones update first, and that I can at least call and check with the phone.
So, May 24, 2023, I do that. I call the automated system, and it tells me that I owe Optimum $0.74. The online today shows I am late with my May 17 payment and still shows the amount before all the changes, that I am told, I in no way owe the company by anyone who actually is a human being. Now, it is just 74 cents, but it is a mystery 74 cents. So I really, really, really want to know what kind of circus this is.
This is unprofessional. This is starting to feel very illegal in terms of billing practices. I have been one of the few people who gave Optimum great reviews after they took over for Suddenlink. I am now looking for the best time to cut them out of my life and move to another company. I will tolerate a lot from a business, but unethical billing practices, or incompetent billing practices is a huge red flag that screams they should not be doing business.
Happy to hear that this was resolved. Thank you for letting us know!
It means that there was some connectivity in my room today. I changed to fiber because my bill was ridiculously high and I was told that if I switched I would have a better connection and a lower bill. I do pay less money but I lost some features, so that wasn't true. And everything in my home that requires internet no longer works correctly...from my printer, to my security system, my doorbell camera to my tablet. Even the fiber boxes continually require resetting because of the weak/inconsistent signal. There is spotty connection in my room because the last service technician to come 'fix' the issues we've had since changing from coaxial (there have been 9 service calls so far) removed the extender and said the connection would be fine. It isn't. Internet providers love to talk about signal speed, but if the signal strength is weak and inconsistent then what difference does the speed make?
Unfortunately I am stuck with this service because:a)Optimum / Altice One spends a great deal of money to monopolize the areas they serve so that there is no real competition and therefore no actual customer services is required. My options are Verizon (expensive and not that great) or what I have (cheaper and subpar).
b)I was told I cannot go back to coaxial. When someone in Retention tried to reinstate it, my account was actually cancelled (I have the new account numbers to prove it).
I am now paying more money than before because I had to purchase new security cameras and a mesh system to increase signal strength throughout my house. I won't call Support anymore because each time they promised a specialist would be sent to my house that could correct the issues, the technicians had no idea how to fix them or caused another issue.
Hello there! We are here to help and would be glad to further address the intermittent low speeds you are experiencing. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Thanks!
I canceled my account in March of this year. I was told I would get carton boxes to return the equipment. Last month I receive a bill so I called them again and they were going to send me a refund of $85.00. I was in shock when I received another bill this month for 98.00. Since I am enrolled in auto payment they just steal the money with no recourse on my part. Every phone call have me cost over an hour of my time.
The other problem cost me many days contacting all the references to my email that they deleted from my account. I am now unable to retrieve many accounts that required my email address for verification. My phone number was changed in March so I cannot use two factor authorization. Be prepared to have many problems with this company, they should not be in business
Hey Claude! Thanks for leaving a review. We are here to help and would be glad to take a look over your rate to see if anything could be done to help out. Please don't hesitate to reach back out to us directly at BrandReviews@alticeusa.com and include your full address or account number.
Not good service I wouldn't recommend anyone to them...I can't ever get myacp connected for my discount on my internet..Never got a may bill til today and bill is showing double..Phone was free now I've went back to Metro and they charging me for the free phone and the employee Amanda ** lied about the phone..I went back to the store about the $245 bill and Amanda ** lied again saying it was free if approved then she lied saying she told me it was buy one get one free and that wasn't never brought up..She said to apply to see if I approve for a free phone and I got approved so please don't go there and get screwed with a high bill on your account..
Hey Lisa! We are here to help and would be glad to further address the charges for you. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance
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