Optimum Reviews

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About Optimum

Optimum provides in-home connectivity and entertainment through high-speed internet, digital TV and voice services. Optimum also offers a variety of enhanced services, technical support options and smart home products through its partners.

Pros
  • 30-day money-back guarantee
  • $500 contract buyouts
  • No annual contracts
Cons
  • Limited availability
  • Not transparent about fees

Featured Reviews

Long Beach, NY
Verified purchase
After signing up with the new Altice One product, I am very pleased with the upgrades from Optimum. I was wary at first with other reviews but gave it a chance since they offered ...

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Scarsdale, NY
Verified purchase
My experience was short and very disappointing. I have to move for personal reasons … Unfortunately, the agent never told me that he couldn't process my request that I had to call...

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What is Optimum?

Optimum is an internet, cable and phone company that provides services in New York, New Jersey and Connecticut. The company offers bundle packages that combine services for a better value. Through the Altice One app on Apple TV, Optimum customers can access all their television channels and streaming apps in one place.

Optimum internet plans

Optimum Online is available without an annual contract. Installation charges range between $99 and $149.99. The company offers protection plans for $7.99 per month that cover standard service visit fees.

  • Pricing: Optimum internet ranges from $24.99 to $69.99 per month. Taxes, fees and other charges may apply.
  • Internet speed: Optimum internet speeds start around 200 Mbps. Gig service has download speeds up to 940 Mbps. Please note that Optimum does not guarantee internet speeds — traffic, servers and your computer’s hardware or software configuration can affect your internet speed.
  • Hotspots: Optimum has more than 2 million Wi-Fi hotspots. To use Optimum internet hotspots, you need to be within range of a hotspot and have a Wi-Fi-enabled device, a current subscription to Optimum Online and your ID and password.

Optimum cable TV packages

Through Altice One, Optimum’s home entertainment platform, customers can combine television and streaming apps into one package.

  • Pricing: Optimum TV packages cost between $59.95 and $109.95 per month, depending on the service tier.
  • Channels: Optimum offers three tiers of cable television: Core service has 220 channels, Select service has 340 channels and Premier service has more than 420 channels, including premium options like HBO, Showtime and Starz. Sports packages and international channels are also available.
  • Equipment and features: The Bluetooth-enabled remote control lets you control your equipment with voice commands. You can also access on-demand programming and record up to 10 shows at once with multi-room DVR.

Optimum bundle packages

Optimum cable TV and internet bundle packages typically range from $64.99 to $135 per month and include 220 to more than 420 channels. Some of the most popular bundle packages are listed below.

Optimum bundle planCore TV + internetSelect TV + internetPremier TV + internet
Price*$64.99$89.99$99.99
Contract length24 months24 months24 months
Channels220340420
HD channelsNone110140
Internet speedUp to 200 MbpsUp to 300 MbpsUp to 200 Mbps
*Not including taxes, fees and charges.

Optimum FAQ

How much is the Optimum basic package?
Basic packages with Core TV and Optimum internet start at $64.99 per month plus taxes, fees and charges with a 24-month contract. Television packages start at $59.95 per month.
What modems are compatible with Optimum Online?
Select Arris, Netgear, Cisco and Motorola modems are compatible with Optimum Online. Please note that Optimum doesn’t allow you to use retail voice modems unless purchased from the Arris store.
Can you pay Optimum bills online?
Yes, you can pay Optimum bills online through the company’s account and billing portal.
How do I speak to an Optimum representative?
Optimum customers can connect to support staff online and through the Optimum Support app at any time of day. Local numbers for Connecticut, New Jersey, Long Island, Bronx, Brooklyn and Westchester can be found on the company’s website.
Is Optimum customer service 24 hours?
Yes, Optimum customer service is available 24/7 through its virtual help desk.
Can I buy my own cable box for Optimum?
Yes, as long as the cable box is certified by Optimum. You can purchase a CableCARD-compatible device (for example, TiVo) to get Optimum digital cable services.
Are Spectrum and Optimum the same?
No, Spectrum and Optimum are not the same.
Who owns Optimum?
Optimum is owned and operated by Altice USA.

Is Optimum good?

Optimum offers internet and cable TV services for a good value without annual contracts. Optimum’s bundles might be a good fit for those who need internet speeds between 200 and 940 Mbps and are also looking for cable TV services.

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Optimum Reviews

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    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed Feb. 12, 2025

    I only want to leave a important, grateful message to 2 people who helped me so....much!! I am truly thankful to these technicians who resolved my issues professionally & were so kind & patient with me as I'm not illiterate but do not understand technology!! "Soni" with TV & internet, & "Eyad" with mobile phone. Soni went above & beyond. She called back numerous times to be sure everything was working correctly. Thank you for your time.

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    Response from Optimum

    Thank you for taking the time to leave a review. We appreciate your feedback. Please don't hesitate to contact us if you need assistance with any service-related issues. We'll be happy to help. ^Juan

    Installation & SetupStaff

    Reviewed Feb. 6, 2025

    We lost all of our TV Service on (3) TVs. Optimums Technician, Raymond **, arrived in the afternoon. He checked the coaxial connectors outside and saw they were corroded. He replaced them all including the splitters and the coaxial connector on the pole. He now checked the TVs and found they still did not work. He then replaced the coaxial cable between the pole and the splitter. TVs still did not work; He then replaced the coaxial cable from the splitter to the basement splitter. TVs still didn’t work. He then replaced the coaxial cable to the living room and changed the splitter. TVs still did not work. He then ran a new coaxial cable from the pole of over 100 feet.

    After installing all new coaxial connectors, the living room TV now worked. The bedroom TV now worked after connecting the coaxial connector in the basement. The remaining TVs coaxial cable ran around the house to the other bedroom. The coaxial cable had broken down in one area so he cut the bad section out and spliced in a new piece of coaxial cable. The remaining TV now worked. These old cables had been installed over 28 years ago and now our reception is better than ever. Raymond ** is a conscientious, knowledgeable and hard-working technician. I would rate him a 5 (the highest) in every category.

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    Response from Optimum

    Hello, Curtis. Thank you for taking the time to leave a review. We appreciate your feedback. Please don't hesitate to contact us if you need assistance with any service-related issues. We'll be happy to help. ^Juan

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      Customer ServiceInstallation & SetupStaff

      Reviewed Dec. 13, 2024

      I’m a new customer to Optimum Mobile…. I signed up online which was one of the biggest mistakes I’ve ever made…. First of all, I received the wrong phones. When I contacted Optimum, I was told it would be easier to fix this problem if I activated the iPhone 16s and then request an upgrade…. Hesitatingly I activated. When I contacted them after activation and asked what was the next step to get our iPhone 16 Plus, I was then told that it would be 10 or more days that I would be without a phone because they would have to receive and remove the 16’s from my account before issuing the iPhone 16 Plus and was told nothing else could be done…. I called customer service once again with my problem and was told to go to an Optimum store and request they put SIMs cards into our old phones and return the 16s.. I went to the Optimum store thinking this would be an easy fix but boy was I wrong….

      The time and effort to correct our problem was exhausting.. But I must say, Mr. William **’s customer service was exceptional even though he had nothing to do with this nightmare. He was patient and even apologized for our dissatisfaction and worked tirelessly to correct and give us 1st class Optimum service…. We have Optimum Mobile on our old phones and have placed the 16s in the mail…. It’s all because of Mr. ** that I’m willing to give Optimum another chance…. Thank you William **…

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      Response from Optimum

      Hi Denise! We appreciate you taking the time to share this positive experience that you had with William. If you would like to provide us with any additional details or need any additional assistance, please email us at BrandReviews@Optimum.com. Thank you!BrandReviews@optimum.com. Thank you so much! ^Luthfi

      Customer ServicePunctuality & Speed

      Reviewed Oct. 23, 2024

      They only get one star cause I can’t give none. We have been captive to Optimum for 23 years. Recently FIOS came to our area. They showed us that we weren’t getting the 1 gig service we were paying for because our router could only handle 500gh. Since they replaced the box 2 weeks ago, we have had 3 technicians show up and a fourth not even have the courtesy to call when he cancelled and never showed up. Our television is virtually unviewable with error messages popping up on the screen every few minutes. They are a bunch of liars and thieves and their customer service doesn’t even have the decency and courtesy to contact us or apologize. AVOID AT ALL COSTS. They don’t care about consumers!

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      Response from Optimum

      Hello, Robert. I totally understand how you feel. We are very sorry for the trouble that you have with your service. We'll be more than happy to assist you with this issue. Please send us an email to BrandReviews@optimum.com so we can assist you with this right away. Thank you. ^Juan

      Customer ServiceStaff

      Reviewed Oct. 22, 2024

      After 6 years with the Optimum, today I had the worst experience and almost disconnected the service. The only reason for that was the customer service. The representative was very disrespectful and didn't know how to help me. She not only was very rude and cut me off several times, but she had no idea what to say when I asked the one question I had since the beginning. Several times she repeated that I needed to listen and accept what she was saying and talked over me every time I tried to say something. She also stated that Optimum has the right to increase fees even when the customer has any package or promotion without the customer's consent and ended up hanging up the phone call, after yelling for about 10-15 minutes.

      When calling to disconnect the service the representative was super nice and helpful. Hain took her time and explained everything to me and not only had the answer I was looking for but, also made me change my mind about disconnecting the service. I hope this helps not only Optimum but also other companies to hire qualified people for customer service.

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      Response from Optimum

      Hi Dora! Thank you for taking the time to share your experiences with us. This is never the kind of experience we want you to have and would like to address it right away to ensure this does not happen again. If you would like, please don't hesitate to reach back out to us directly via email at BrandReviews@Optimum.com and include your full address or account number, and a brief description of this experience so that we may address internally right away.^Andre

      Sales & MarketingStaff

      Reviewed April 14, 2025

      I have been with Optimum for about 10 years and am elderly and on social security. I had a representative from optimum show up at my doorsteps and offered a promotional deal that would of brought down my bill by 80 dollars, I took it and when I got my first bill it was almost the same as my old bill. In calling optimum and speaking with the supervisor he said that promotion was supposed to be for some higher digital system that was not in my area and that he couldn’t do nothing for me. I was disgusted after being a loyal customer and the fact that their representative was the one that came knocking at my door. That is false advertising and should be addressed with their CEO. I am so upset and have to look elsewhere for service. Beware of the deception. That was totally wrong! Upset elderly customer.

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      Response from Optimum
      Hello,
      That is not the experience we want you to have at Optimum. We will be happy to look into your promotion further. Feel free to send an email with your account information to BrandReviews@optimum.com

      ^Randy

      Customer Service

      Reviewed April 14, 2025

      Optimum increased my bill with no notification and I never look at my bank account so I didn’t see any increase . When I became aware of it I cancelled my service and they said I can pay $35 for a final payment and return the equipment. They said they would text or email me paid in full. Never received their message then I received another bill. After many calls to straighten it out they then turned me in to collections for $25.68. Tried to pay it in cash at their store but they were hesitant to take the payment and said it wouldn’t stop the collections. I said what do I have to do to resolve this go to court? They told me for saying this to get out of their office!

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      Response from Optimum

      Hello there, David! Thank you for taking the time to leave feedback. This is definitely not the type of experience we strive for. We're happy to review the account with you regarding the final payment. Payments can also be made by contacting the collection agency. If you're unsure who to contact or need further assistance, please email us at BrandReviews@Optimum.com. Thanks! ^Tish.

      Resolution In Progress
      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed April 14, 2025

      I have been with Optimum for 3 years and all it has been is a headache. Internet service has been in and out all the time. Optimum has been good about trying to resolve the problem each time by sending out a technician but once the tech arrives they always seem dumbfounded by why they are here. It's like nobody communicated our problem(s). So, after 3 years plus of service we have decided to cut the cord and move to another company.

      I want to cancel so I thought I would just go online and submit a cancel request which I discovered is not possible. I then opened up a chat to cancel and found out that was not possible and I needed to call. So I called. I was connected with and agent within short order and let them know my wish to CANCEL ON MY PAID TO DATE. They asked me for my reason which I explained and then all they tried to do was to re-sell me on different packages and offer me discounts. I kept telling them NO but they did not want to hear it.

      Finally they said in order to cancel on my paid to date I would have to call back when the time was nearer because they could not post date a cancellation that far in advance (mind you, it was only a few weeks). So that brings me to today which I went through this entire process once again. After the initial conversation with someone and 30 minutes later they said they would process the cancellation and transferred me to another rep and the re-sell process started all over again. After telling this person I was tired of spending so much time on this and getting verbally upset she told me she would process the cancellation and asked for a payment of $254. This is/was my normal monthly bill but I should not owe anything as I had asked to cancel as of my paid to date. She informed me my paid to date was 2 weeks past! I then asked why it wasn't cancelled when I had initially called approximately 3 weeks ago which her reply was I will have to check our notes.

      My time is important and dealing with issues like this is very frustrating. Optimum does not respect this. Also, they said I would need to return all of my equipment but unfortunately there is not a store in my town to do this so I would need to box it all up and ship it FedEx.. Optimum here is what I don't understand. Your technician delivered the equipment when we signed up so why can't your technician also pick up the equipment. That would be too easy and make it convenient for the customer. Instead I now have to box it all up and deliver it to FedEx. Optimum tries to make it difficult at every turn so you do not leave. My best advice, STAY AWAY!

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      Response from Optimum

      Good morning, Ron. We're so sorry to hear that you had a poor experience canceling your account. We're happy to review this matter for you. Please email us at BrandReveiws@Optimum.com for further assistance. Thanks! ^Tish.

      PriceStaff

      Reviewed April 13, 2025

      I am a retired IT professional with over 45 years experience; some in the telephone industry. I was using Milnet before there was an Internet. Optimum employees are ignorant beyond the sheet of paper in front of them and are either incapable of or unable to make decisions. My wife and I are in our 80s and with technical double talk from Optimum we are paying ten times more for the service we want than it should cost. ie. We watch two channels. Those two channels can be set up via streaming for $16/month, but the access is complicated (too complicated for seniors). They can be set up as simple cable channels, but require $160/month worth of set-top boxes and 250+ useless channels we don't need (or want). Some custom channel provisioning would go a long way towards making Optimum viable for seniors.

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      Response from Optimum

      Hello,

      We'll be happy to look into your Optimum bill and choose the best package for your needs. Feel free to send an email with your account information to BrandReviews@optimum.com. ^Randy

      Customer Service

      Reviewed April 11, 2025

      THIS IS HANDS DOWN THE WORST SERVICE OUT THERE!!!! If I were you and you live outside city limits go with Satellite. Optimum takes over Suddenlink, they should have just kept Suddenlink as the name. They have the audacity to attempt to charge me if a tech finds an issue inside the house when the cable was ran by THEM in the house. Then they have me waiting a week for them to come out and is not guaranteed. They will then call you several times saying they can fix an outage on their end and troubleshoot the exact same thing you did with not 1 not 2 but 3 different techs so they don't have to send someone out. If I could take it back I would have just gone with Satellite less Tx/Rx receiving but would beat the headache this company would give. I CAN'T WAIT TO GET RID OF THEM. If you don't believe me please please please do your research. They used to be called Suddenlink.

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      Response from Optimum

      Hi there. We totally understand how frustrating it is to have issues with the service. We'll be happy to check further on this issue for you so we can address it right away. Please send us an email to BrandReviews@optimum.com so we can assist you right away. ^Juan

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      Optimum Company Information

      Company Name:
      Optimum
      Website:
      www.optimum.com