Optimum Reviews

There was an outage and I had a tech out the next day. He told me the outage was fixed and it was my router. I called Optimum and they told me there was an outage. Over the next 9 days, I had three additional techs out only to have the last tech tell me it was my router. I called to cancel and they told me I will be billed for the next full month and they wouldn't credit me for the outage time. After 1 1/2 hours on the phone with them, they cancelled today and prorated the charges for the outage. I was a 12 year customer and I am appalled by the way they handled this and would never recommend their service.

Don't try to cancel. The call center from the third world will not let you. They are like a boyfriend you broke up with who won’t go away. Or Hotel California. You can check out anytime but never leave. Looks like a class action suit for elder abuse. I’m 53. Should have gone ‘cancel my service. Done. But no, 6 hours, 6 calls, and I think it’s canceled, but if not. This is why we don’t tolerate folks who prey on the elderly. Governor's office as well.

When switching to a new ISP, the customer service was extremely rude to both my wife and I. She repeatedly insinuated we needed them and questioned why we had been customers for nine years but switched to a new service. Twice over those years our service was manually disconnected by service technicians because they went to the wrong address. Billing prices are inconsistent, speeds are inconsistent, and customer service is incredibly unprofessional. I would give zero stars if that was an option.

I cannot even begin to describe what a horrible service is provided by Optimum. BAIT AND SWITCH is their name. LYING is their game. I call them asking for my monthly bill to be DECREASED. They talk me into accepting an offer that lowers the bill only to find out they were NOT forthcoming in giving me ALL the information I needed SO my bill was INCREASED!!!! The CEO MAKES 15 MILLION DOLLARS A YEAR!!! Need I say more. I sure this is what every Optimum customer experiences.

We have been an Optimum customer for 5 years because they were the only choice other than satellite. I work remotely so I depend on the internet service. Optimum has been constantly intermittent throughout our service period. Any time I complain to customer service, they always blame it on my router or cables coming to the house which they claim are not their responsibility but they can send a service tech out to check for a significant fee. I keep telling them it is not just me but my neighborhood that is experiencing these issues so it is their service that has the problem. Then they try to sell me a different service. Ugh! My experience with Optimum has been awful at best! Horrible business! Terrible customer service! It took me 4 tries and 2 hours and a bunch of sales tactics just to cancel my service and even then I have to pay through the end of the month. Optimum is a piece of shit internet service and company! Avoid them if possible.

My wife and I have been customers for nearly a decade now and for the most of that time it was just fine. It was never GREAT internet, just ok internet. The reason for the 1-star review is because the issues never disappeared, they only magnified. At $141/mo for a 300MB internet service, it's not worth it at all. Even considering a stable connection, which they never seem to have. Over the years, the connection and stability kept getting worse while my internet bill kept getting higher until we reached the $141/mo pinnacle. Now, it struggles more than DSL or Dial-up internet services more often than not.

I have had Optimum for over 30 years. Over the last few years the service has become horrible. Constant outages. They bill you for services you don’t have. You let them know about it and it goes on deaf ears. Repairs take days yet you pay for the service. My service is down. I’m told it could take 24 to 48 hours for repairs. No TV or WIFI. Unbelievable and stressful.

Would give it zero stars if I could honestly. The worst Internet provider that you could get. If your Internet doesn’t turn off at least once a day for a few hours your speeds are going to be slower than anybody else that you use. If we didn’t already have an account with them, we wouldn’t even use these idiots as a last resort.

We had a Nightmare of an experience with Optimum. They were scheduled to send a Technician to the house to assist with our installation. We took time from work to be there to let the technician in only to have him "No Show". When we called to get an update, we were informed the visit was cancelled. No warning, no notification, just cancelled. Found out that over the weekend there was an outage that was corrected but Optimum determined that correcting the outage fixed our issue and proceeded to cancel our appointment. Then we were informed that the earliest someone could be in our area next was a week later. We escalated with no solution.