Optimum Reviews

I’m a new customer to Optimum Mobile…. I signed up online which was one of the biggest mistakes I’ve ever made…. First of all, I received the wrong phones. When I contacted Optimum, I was told it would be easier to fix this problem if I activated the iPhone 16s and then request an upgrade…. Hesitatingly I activated. When I contacted them after activation and asked what was the next step to get our iPhone 16 Plus, I was then told that it would be 10 or more days that I would be without a phone because they would have to receive and remove the 16’s from my account before issuing the iPhone 16 Plus and was told nothing else could be done…. I called customer service once again with my problem and was told to go to an Optimum store and request they put SIMs cards into our old phones and return the 16s.. I went to the Optimum store thinking this would be an easy fix but boy was I wrong….

They only get one star cause I can’t give none. We have been captive to Optimum for 23 years. Recently FIOS came to our area. They showed us that we weren’t getting the 1 gig service we were paying for because our router could only handle 500gh. Since they replaced the box 2 weeks ago, we have had 3 technicians show up and a fourth not even have the courtesy to call when he cancelled and never showed up. Our television is virtually unviewable with error messages popping up on the screen every few minutes. They are a bunch of liars and thieves and their customer service doesn’t even have the decency and courtesy to contact us or apologize. AVOID AT ALL COSTS. They don’t care about consumers!

After 6 years with the Optimum, today I had the worst experience and almost disconnected the service. The only reason for that was the customer service. The representative was very disrespectful and didn't know how to help me. She not only was very rude and cut me off several times, but she had no idea what to say when I asked the one question I had since the beginning. Several times she repeated that I needed to listen and accept what she was saying and talked over me every time I tried to say something. She also stated that Optimum has the right to increase fees even when the customer has any package or promotion without the customer's consent and ended up hanging up the phone call, after yelling for about 10-15 minutes.

After having various issues over the years, an experienced Optimum technician came to our home today. In his thorough examination of the outdoor and indoor wiring and machinery, he was able to discover an obscure problem that had been missed by service calls in the past. Additionally, he plans to use today’s experience to instruct other technicians about their service calls. We were very impressed and grateful that Optimum sent us this knowledgeable and skilled technician.

I have been a Optimum customer for more than 20 years now and I just recently upgraded to optimum fiber to save me some money and I had a little trouble with the tv and I made an appointment for a technician to come to my house to fix the problem with my tv and he did and not only that but he explain to me how to fix the problem and he showed me how the new control works. He was really super nice. Thank you Yandel for your help today.

Avoid optimum cable at all costs. Overpriced, poor customer service and they just dropped all network channels. I’m paying over $300 a month for cable and internet and it’s not worth it. They still run TiVo boxes from 1999 in my area. They are turning customers over to Fubo and I don’t see them keeping much business.

How can you take away Channel 11. I am getting ready to delete your **. Your service sucks. Everything about your service is horrible. I have no idea how you stay in business. You're too expensive. You do not look out for your customers!

Altice ruins EVERYTHING it acquires. Makes bad companies they get for cheap even worse. Failing infrastructure, no local support and hire third party technicians that are not trained properly. Will not resolve issues within the plant (network) properly due to cost. I have to deal with this company every day (I am in IT) for clients that do not have any other options. I hate this company. It does deserve to be fined out of existence by local Public Service Commissions. YOU should stop leaving posts HERE and contact YOUR Public Service Commission. They have the power to force Optimum to fix your problems and fine them. There is a reason for 1 * ratings. It is a 1 star company. Don't let them fool you about how much they care. If they did care you would not have to resort to posting complaints.

Optimum takes advantage of elderly people. My father returned boxes. Called and cancelled and you even confirmed port date to Verizon. You sent an email to us from a supervisor who said she resolved it. The email stated that My dad owed nothing, confirmed all boxes were returned and he canceled and they confirmed the port date. Official email from an official optimum supervisor, Yet, you are charging him for services for over a year and won’t stop.

Terrible product. Bait n switch on prices. Cable with them is THE worst. On internet, only T-Mobile is worse. Few options where we live :(. If you can avoid Optimum, do it. I would never deal with them, for anything, if we had other options here.