Optimum Reviews

I had a very disappointing experience canceling my service. Before canceling, I specifically asked whether I would owe for another month, and the representative assured me I had made the cutoff and would not be charged. Based on that information, I proceeded with the cancellation. To my surprise, I was later billed for an additional month. When I called to dispute the charge, the company refused to honor what their representative had told me. Instead, they simply pointed to their policy and took no responsibility for providing inaccurate information. Mistakes happen, but what matters is how a company handles them. In this case, there was no accountability and no effort to make things right. If you choose this provider, make sure you get everything in writing because you may not be able to rely on what you’re told over the phone.

I have never been so infuriated with a company than I am with Optimum. They have HORRIBLE service and they are as crooked as they come. I was on a phone call for over an HOUR just trying to cancel my service. The foreign guy whom I could NOT understand kept telling me he had to "double check" on that or "talk to someone" or "hold for a minute," and then he would come back and try to sell me another product. I told him right off the bat we were moving and didn't want their service anymore. Then, we STILL have not received our refund for returning the equipment, AND on top of that, we got another bill!!!!

I'm at my wits' end w/ Optimum. Been a customer for 15 years. Recently the old system died and the technician came out and only brought 1 streaming box and 1 TV box. I have 3 TV boxes & 1 streaming. The technician told me to either go to the Optimum store or order 2 TV boxes from Optimum. I called Optimum 4 weeks ago (on the phone for over an hour) to have them send me 2 new boxes & remote. To date I haven't received anything.

Lies lies and more lies. Before switching our cell phone plans we specifically how much it would be per month as their special was $50 a month for two lines. I then asked what the total bill would be with taxes and any other charges. Salesman said with all charges no more than $52. per month including all charges. I asked again 4 times if this was correct. Bill came in at over $90. They will lie and tell you what you want to hear. Two weeks later no satisfaction. Their 1.1 satisfaction reviews says it all.

Bad experience!!! I am elderly, and tried to cancel after 4 years, they kept me on the phone aggravating me for 45 minutes and enjoying it !!! I will never use them again not even if they gave me free internet, whatever apology they respond with is nothing to the way I was treated.

One of the worst customer experiences I have ever had. My mobile account issue has still not been resolved after almost 4 months, despite multiple follow-ups and countless hours spent contacting support. From incorrect bill generation to trade-in issues and shipping problems, there has been a problem at nearly every stage of the process. Instead of receiving solutions, I kept getting delays, inconsistent responses, and repeated requests to explain the same issue again and again.

Approximately 4 days ago on Tuesday night, Wednesday morning, my cable went out. I contacted Optimum via their chat. Explaining the situation, I did, the troubleshooting shooting as I was told to do and the box did not work. Turns out, it was something called the p o n box. I was told that I would be getting a technician to come out. And as soon as could be saturday morning, which was the earliest possible. I accepted the appointment and also asked if they could send someone sooner. They told me if they could. They were contact me, I then again. The next day also contacted someone through the company through the chat box and the same thing ensued. I was asked the same questions. Told them what it was, then I was told it was going to be a fee so that I could pay less to get something set up that I wouldn't have to pay the $100. I accepted that.

Worst customer service in the entire world. They are legit scam artists. I have literally spent over 20 hours on the phone with their reps and that's being nice. They continually try to upsell you rather than dealing with the problem. They have billed my three months at 78.00 for optimum mobile when I DO NOT HAVE OPTIMUM MOBILE. We as a people need to hold this corrupt company responsible for their fraud and blatant theft of $ from consumers. DO NOT USE THEIR SERVICES. They will promise you the world but deliver shit on a stick.

Avoid Optimum if you can. For almost 4 years, I was paying approximately $170 per month for internet service that didn't even provide 500 Mbps, simply because they were the only provider available in my area. The moment other companies entered the market with better prices, Optimum suddenly offered me 2 Gbps internet at a fraction of the price.

Updated on 07/06/2026: Beware of these completely incompetent people. When they send you a label to return their equipment they will claim they never received it. Keep the tracking number and tracking details for proof. The ** have called three times today looking for the equipment that was delivered to them on June 15th. I have given them the tracking number twice but they are too incompetent to find it. Their smoke doesn’t go all the way up the chimney.