Optimum Reviews

Just had our Optimum internet installed by a tech named Devon from Branson Mo., what a fine gentleman. He was, kind , very good at his job, showed up early, got us going quick and efficiently, and was a joy to have at our house. I hope his higher ups read this and treat him like the valuable representative for their company that he is. Thanks Devon.

I have been a customer for three years, and I recently paid my outstanding balance of $251. I fully understand that service interruption can occur due to nonpayment, and I take responsibility for that. However, I am extremely frustrated with the requirement being imposed to send a technician to my home in order to restore service. My equipment is already installed and was working prior to disconnection. This situation should only require a remote reconnection signal, not a full technician visit or replacement equipment. Requiring a technician in this case is inconvenient, unnecessary, and does not make sense from a customer standpoint. I would like my service restored remotely without requiring an in-home visit. If there is a specific technical reason why this cannot be done, I request a clear explanation. I value the service, but this process has been frustrating and inefficient. I ask that this matter be resolved promptly. Sincerely, Cynthia

I was at the Bridgeport Ct store today. I was waited on by Marvin. He was very knowledgeable patient and kind. I can't say enough about all the help that he gave me. I hope someone will reach out and tell him!

Lied about the price. Terrible service. Embarrassing customer service. Never make the mistake I did. Difficult to cancel.

I canceled service on the first day of my billing cycle (5/16) only to find out that I needed to have canceled by 5/15 in order to cancel before my next billing cycle and not be charged. This means I am being charged an entire extra month of service. Of course there is some small text somewhere with this policy.... but who reads this...ever? To me this is representative of my experiences with Optimum -- slow, expensive service with bad customer service. After over an hour on the phone I even had a manager tell me that the system isn't run by humans and no-one can override the policies setup. Why do humans want a service not being run by humans?

Frequently experience unstable internet for several days in a row or several times in a day. Frozen on Zoom calls, having to repeat what was being said, that frequently impacts any intellectual response that you are trying to communicate with repetitious statements. Having to depend on my phones' hot-spot from another company to complete my work.

Every time I call, I have to wait at least an hour to speak to cancellation team. I called twice. They still giving me runaround. Please help. They charge me every month for mobile service I don't even have a device.

These people have a ** technician that always lie and say he came when he never did and don’t. Nothing ever have. Nothing happen to him then they have a ** American come out to fix the problem and take the get behind it. And the bad thing about it the company knows about it and never fires the ** guy. Just let him continue to pick the easy jobs and leave the ones he got to actually do some work for the people of color no matter how much later that happens.

I called to cancel my service expecting a simple process, but it turned into a frustrating 45-minute ordeal. During the call, the representative repeatedly pressured me to stay, offering discounts and asking me over 10 times to reconsider instead of simply processing my cancellation request. I eventually had to ask for a supervisor just to get the cancellation handled.

*Service was at best intermittent. Spend literally 30 min to HOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem/router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics Optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, whose main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told, "I would NOT stay with your service even for FREE."