Optimum Reviews

Optimum came out to look at area and give us feed back about connecting for internet use. The day workman came out, said a 300' ditch would have to be dug in yard, plus drill holes in house to get cable in house. Before workman left, the answer was no. Yard has irrigation lines, rocks no grass, plus septic lines in area where he would dig (about 3 weeks later). I called the company immediately and told them No, we do not want to have service. Cancellation number means nothing even though you give it?

I am extremely frustrated by Optimum. The bill is too damn high and now you can't even speak to someone in the US. I called multiple times, every time it connects me to someone in India. All the call center jobs are now outsourced. You can hardly understand the accent of all the agents, they don't understand your issues. They only have by the book answers. I am extremely disappointed. Optimum is only interested in saving money by outsourcing the jobs, they don't care about their customers . I will definitely not recommend Optimum to anyone.

I recently canceled services and they keep calling me back to back to get reason as to why I canceled services. Should be in the notes, I shouldn't be getting spam called to get better prices and to rethink my options. Leave me alone Optimum.

Optimum has been consistently disappointing. The service is unreliable, outages happen far too often, and the speeds I actually receive don’t justify what they charge. On top of that, customer service has been extremely poor and has done little to make the experience any better. For the price, I expect dependable internet, reasonable speeds, and support that can actually resolve problems. Instead, Optimum delivers frequent interruptions, mediocre performance, high prices, and frustrating customer service. Reliable internet isn’t optional anymore, especially for people who work from home. I would not recommend Optimum if you have another viable provider in your area.

I was lied to twice in three days by 2 reps in the retention department...I called to lower my bill or remove service. First rep Mohammed said my bill would be 130.00 plus tax each month...Yet the confirmation indicates monthly charge is 150.44. I called again yesterday and I was very upset and the rep Roda told me to pay 134.52 yet order details reflect 140.44. So many are cutting the cord with Optimum that the fools who still have it are being punished with egregious price hikes, Kindly contact me or just remove your equipment. I am a senior and feel this is a form of abuse.

I tried to deal with Optimum on 8-2-26 to lower my $290 bill, no movie channels, just 300mbs internet & regular TV channels. They refused to cancel a $30 tv package, offered only $12 off by canceling tech support & ins, inferring it was a tv package. I called the Retention Dept on 8-8-26 to cancel. It took 59 minutes & 3 agents before they agreed to cancel. Several times I requested they speed it up cause I had just gotten out of Hosp ICU, (I can prove ICU stay) the 2nd agent, Omar, laughed & became very sarcastic. I asked him to stop & he claimed he was just saying words he had to say (along with many chuckles). And many alternate offers.

Worse experience with a large company. Cancelled TV service first, took multiple phone and cancelling 3x. Next was the internet, took multiple calls and again cancelling 3x, only for the next billing cycle to kick in. Another charge they are still asking for. I would go without rather than use Optimum.

Customer Service hung up on me repeatedly when I called to terminate mobile phone services. The bill started at $20/month. 6 months later I am paying $51.64/month. The free phone that I got now has to be paid for because I did not keep the service for 36 months. No contract looks like a contract to me.

I will never recommend them. Fiber optics out 1 1/2 days, no cable or internet. Canceling service because we care MOVING to SC. Yeah, they kept trying to sell deals. Knowing that I'm not even going to be there, they even asked if I knew a family member or a friend that wanted my account. After closing our account finally, they're still asking me if I want twenty dollar entertainment deals, this is totally unacceptable and very unprofessional. I would never, ever recommend Optimum to anybody. Then, after going on to chat with somebody after everything I put in a text, they decide they wanna send me to somebody else and to explain to them the same thing. I told them absolutely not, you're not wasting my time, no more. You owe me 1 1/2 days cable and internet, you can give me back twenty dollars that you offered for a service that you can't provide and $30 for my time wasted by offering offers you can't keep.

I am in complete shock at how predatory and dishonest Optimum Mobile is. My Senior Veteran father-in-law was lured in at the Hauppauge, NY store with promises of high-speed service, but was given absolute garbage, unusable internet. Sales promised "1 free line" (which he thought was his main phone), but crammed an unauthorized 6th extra line onto his account. He explicitly refused insurance, yet they snuck insurance fees onto ALL 6 lines anyway!

As of 08-09-2026 Optimum has twice denied to Port my Home Phone Number from Optimum "Triple Play" (Triple Play is Phone/Cable TV/Internet) to my Magic Jack VOIP Account stating that the address doesn't match exactly because of the 4 digit postal code (5241) after my five digit 11210 Zip Code. The 4-Digit postal code was added to the Magic Jack VOIP Porting request and again sent to Optimum - which they again rejected. I've already spoken to another Optimum Representative last week and was told that my address matches exactly and there is nothing to correct.

For the lack of a better word, liars. Lack of reliable service, ignorant employees which completely lack the ability to solve, trained to follow "book answers", brainless, incapable of making decisions even less solve a problem. Unreliable billing, they charge whatever they want whenever they want. Check out what they state in one section of the Optimum "binding agreement": These terms of service contain a binding arbitration agreement that affects your rights, including the waiver of class actions and jury trials. The agreement also contains provisions for opting out of arbitration. Please review it carefully.

The company has an overall culture of dishonesty, theft, and lack of concern for these practices. As I read through these comments, my experience has been the same. I have 4 appointments that were confirmed and the tech never showed up. Called countless times only to figure out on my own that it was the modem (well, this time). My internet will drop for days at a time, outages reported frequently, yet, no resolutions and instead of getting reimbursed for days I paid for service and did not get it, I am pressured into purchasing more in order to keep my services. I could go on and on.....

Unacceptable customer service. I have had no Internet access and no TV access for 10 days. Optimum scheduled and technician appointment early this week and no one showed up. So they scheduled another technician to come tomorrow. Will they show up? Who knows. This company is the worst of the worst.

The service is terrible and cuts in and out. They sent a tech but it changed nothing. I tried calling them to cancel and felt like I was dealing with the mafia. They made it almost impossible. Transferred me again and again, kept me on hold for over an hour, and then never even gave me a cancellation number, though I repeatedly asked for one. Worst experience ever. This company should not be in business anymore.

Never service minimum 45 minutes on the phone to get any technical support.

There was an outage and I had a tech out the next day. He told me the outage was fixed and it was my router. I called Optimum and they told me there was an outage. Over the next 9 days, I had three additional techs out only to have the last tech tell me it was my router. I called to cancel and they told me I will be billed for the next full month and they wouldn't credit me for the outage time. After 1 1/2 hours on the phone with them, they cancelled today and prorated the charges for the outage. I was a 12 year customer and I am appalled by the way they handled this and would never recommend their service.

Don't try to cancel. The call center from the third world will not let you. They are like a boyfriend you broke up with who won’t go away. Or Hotel California. You can check out anytime but never leave. Looks like a class action suit for elder abuse. I’m 53. Should have gone ‘cancel my service. Done. But no, 6 hours, 6 calls, and I think it’s canceled, but if not. This is why we don’t tolerate folks who prey on the elderly. Governor's office as well.

When switching to a new ISP, the customer service was extremely rude to both my wife and I. She repeatedly insinuated we needed them and questioned why we had been customers for nine years but switched to a new service. Twice over those years our service was manually disconnected by service technicians because they went to the wrong address. Billing prices are inconsistent, speeds are inconsistent, and customer service is incredibly unprofessional. I would give zero stars if that was an option.

I cannot even begin to describe what a horrible service is provided by Optimum. BAIT AND SWITCH is their name. LYING is their game. I call them asking for my monthly bill to be DECREASED. They talk me into accepting an offer that lowers the bill only to find out they were NOT forthcoming in giving me ALL the information I needed SO my bill was INCREASED!!!! The CEO MAKES 15 MILLION DOLLARS A YEAR!!! Need I say more. I sure this is what every Optimum customer experiences.

We have been an Optimum customer for 5 years because they were the only choice other than satellite. I work remotely so I depend on the internet service. Optimum has been constantly intermittent throughout our service period. Any time I complain to customer service, they always blame it on my router or cables coming to the house which they claim are not their responsibility but they can send a service tech out to check for a significant fee. I keep telling them it is not just me but my neighborhood that is experiencing these issues so it is their service that has the problem. Then they try to sell me a different service. Ugh! My experience with Optimum has been awful at best! Horrible business! Terrible customer service! It took me 4 tries and 2 hours and a bunch of sales tactics just to cancel my service and even then I have to pay through the end of the month. Optimum is a piece of shit internet service and company! Avoid them if possible.

My wife and I have been customers for nearly a decade now and for the most of that time it was just fine. It was never GREAT internet, just ok internet. The reason for the 1-star review is because the issues never disappeared, they only magnified. At $141/mo for a 300MB internet service, it's not worth it at all. Even considering a stable connection, which they never seem to have. Over the years, the connection and stability kept getting worse while my internet bill kept getting higher until we reached the $141/mo pinnacle. Now, it struggles more than DSL or Dial-up internet services more often than not.

I have had Optimum for over 30 years. Over the last few years the service has become horrible. Constant outages. They bill you for services you don’t have. You let them know about it and it goes on deaf ears. Repairs take days yet you pay for the service. My service is down. I’m told it could take 24 to 48 hours for repairs. No TV or WIFI. Unbelievable and stressful.

Would give it zero stars if I could honestly. The worst Internet provider that you could get. If your Internet doesn’t turn off at least once a day for a few hours your speeds are going to be slower than anybody else that you use. If we didn’t already have an account with them, we wouldn’t even use these idiots as a last resort.

We had a Nightmare of an experience with Optimum. They were scheduled to send a Technician to the house to assist with our installation. We took time from work to be there to let the technician in only to have him "No Show". When we called to get an update, we were informed the visit was cancelled. No warning, no notification, just cancelled. Found out that over the weekend there was an outage that was corrected but Optimum determined that correcting the outage fixed our issue and proceeded to cancel our appointment. Then we were informed that the earliest someone could be in our area next was a week later. We escalated with no solution.

Had to return equipment. Went to Edison store. Service person Andres P was great. Made process easy and fast.

25 month sure sounds good, have to give them all your banking info to get it. Use debit card, is 30 month. I can live with that. The constant outages 4-5 times a day is a huge problem. Cannot get anyone to address this issue. Their only response is reboot your modem, which fixes nothing. Allo is looking better daily, I had them for a year, is more expensive but never dropped connection unless the power went out. Do not fall for the cheap, get what you pay for!

Garbage company. Using AI instead of paying artists, directors, actors, and film crews is abhorrent, anti-human behavior. Your company does not deserve to exist.

I've had the service for about 3 months now. On 4 different occasions (2 times happening one day after the other) I've had to call because my internet keeps going out! I work from home and having Internet is essential to my job. 3 of the 4 times, I used the chat and spent nearly an hour on chat with someone trying to get me to switch my phone provider. I'm sorry sir/ma'am but I didn't call for my phones to be switched, I called because your Internet, that I pay for every month, is not working! I just started receiving text messages yesterday telling me that Optimum is aware of an outage in my area.

DO NOT WASTE YOUR TIME OR MONEY! Internet outages every other day and customer service is a JOKE!

If I could give this a five star negative, I would give 4. The wait time on the phone is short. Everything else is a hassle and INCREDIBLE WASTE OF TIME. The bottom line is - OPTIMUM system wants money upfront and if that's not a problem for you then think twice before giving them any sensitive info - you will be receiving tons of spam calls on the next day, requesting you to install app on your computer. I hope you know what that means. They will never leave a message. I attached the numbers called me, and some were unknown to the sales people I reached.

Optimum is the worst company I have ever had to deal with when it comes to customer service. We had their service for 9 years... 9 YEARS until we had finally had enough. Horrible service (every time water touched the ground the internet went out) when my wife works from home. We were NEVER offered any discounts or even a technician when the service went out time after time after time. Today we called to cancel the service.

By far one of the worse Internet providers I have ever had to deal with. Almost daily outages and terrible customer support. Recently after our "temporary" Internet line that has been laying on the ground for over a month was cut by a landscaper, I called customer support to get a technician. After being on the phone for 40 minutes I was finally told that they could not get a technician out for the foreseeable future because they have all been booked up for the quarter. It blows my mind they can just say your SOL and carry on. Avoid this provider like the plague. Only 1 star because I can't rate lower.

Worst company to deal with. The ultimate challenge is trying to end your service. I've been on the phone and transferred multiple times and they keep harassing me to answer the same questions over and over again. Do yourself a favor, don't do business with this company. There are many other internet providers, there's no need to go through this aggravation

I have been an Optimum customer for over five years. In April 2026, my service was canceled without my consent, and Optimum created a new account while mixing my personal information with one of my tenants. As a result, I now have four accounts under my name and have received bills from multiple accounts, including a $250 bill. Despite contacting Customer Service several times, no one has been able to resolve the issue. This is a serious error and a mishandling of my personal information. I request that Optimum immediately investigate this matter, remove the unauthorized accounts and charges, and correct my account information as soon as possible.

I would give a lower rate but there are no negative stars. I am having money problems and living on 1 salary. I called customer service because my bill keeps going up. They want me to switch to fiber optics with them, but the reviews are terrible. The only way to lower a bill is to cut service. What kind of company penalizes a person for not having money to pay high bills with everything going up. I am looking into other options because Optimum is too high. If you have to rely on entertainment from TV, you can't because Optimum changes your TV package. The company doesn't care about their customers.

I canceled a service 7 months ago and this company and their employees from Optimum advance loyalty didn't help at all and to get make worst they want to charge one more month because I didn't call in time. Worst company ever.

So I apparently didn't cancel my phone service along with my internet WHEN I PROVIDED MY ACCESS CODE SEVERAL TIMES and I've been paying it the last two months without even a notification from Optimum until I get a notification that it wasn't able to process. Why wasn’t I notified that the service was unable to be cancelled because I didn't provide a service code after spending an hour and a half on the phone listening to all the bogus offers they make you to try and keep you. Why do I have to pay the remaining balance in order to cancel it now?

Absolutely awful! They talk about price lock guarantee and don’t honor it! Someone checked my pan and now they want me to pay more than what I was paying before!! Absolute scam!!!