Optimum Reviews

I had been a customer for several years. Optimum internet made sure they got their monthly fee on time and in full. When it came to cancelling the service I was confronted with terrible customer service. I have attached a screenshot that shows how long it took to do a simple cancellation of my internet with them. I was put through 4 different people all trying to convince me that I needed to keep the service. They were very pushy and unprofessional when I simply asked to cancel the service. They kept telling me “this is our process we have to go through”. I will never ever again be involved with this company. I rather do without internet. The whole experience was so offputting!!! Do not sign up for anything with this company. Save yourself the headache.

I want to thank Kayron in the Tyler, Texas Optimum store for his excellent customer service. With power outages in the area due to the weather, I tried to make a phone call and got a "Call Failed" message. Within minutes, he was able to look up my account and install a new ESim card and I was up and running! I appreciate his efficiency in helping me as a Optimum customer!

I only want to leave a important, grateful message to 2 people who helped me so....much!! I am truly thankful to these technicians who resolved my issues professionally & were so kind & patient with me as I'm not illiterate but do not understand technology!! "Soni" with TV & internet, & "Eyad" with mobile phone. Soni went above & beyond. She called back numerous times to be sure everything was working correctly. Thank you for your time.

We lost all of our TV Service on (3) TVs. Optimums Technician, Raymond **, arrived in the afternoon. He checked the coaxial connectors outside and saw they were corroded. He replaced them all including the splitters and the coaxial connector on the pole. He now checked the TVs and found they still did not work. He then replaced the coaxial cable between the pole and the splitter. TVs still did not work; He then replaced the coaxial cable from the splitter to the basement splitter. TVs still didn’t work. He then replaced the coaxial cable to the living room and changed the splitter. TVs still did not work. He then ran a new coaxial cable from the pole of over 100 feet.

I’m a new customer to Optimum Mobile…. I signed up online which was one of the biggest mistakes I’ve ever made…. First of all, I received the wrong phones. When I contacted Optimum, I was told it would be easier to fix this problem if I activated the iPhone 16s and then request an upgrade…. Hesitatingly I activated. When I contacted them after activation and asked what was the next step to get our iPhone 16 Plus, I was then told that it would be 10 or more days that I would be without a phone because they would have to receive and remove the 16’s from my account before issuing the iPhone 16 Plus and was told nothing else could be done…. I called customer service once again with my problem and was told to go to an Optimum store and request they put SIMs cards into our old phones and return the 16s.. I went to the Optimum store thinking this would be an easy fix but boy was I wrong….

I work from home, so having internet is a necessity. Unfortunately, my experience with Optimum has been nothing short of exhausting. Our service went down at 3:00 PM yesterday, and we were told it would be resolved by 8:41 PM. It wasn’t. The next update claimed the issue was fixed at 7:00 AM, and… it still wasn’t. After trying all the basic troubleshooting myself, I called support hoping to finally get real help.

Optimum is a joke. They are my internet provider and my mobile carrier. I am not able to use my phone in my home, so optimum “offered” a discount…. What a joke. This company is nothing but scam artist. The worst company out there. Can’t wait till Planet Networks comes to my area. One price, great service. OPTIMUM SUCKS

Optimum has been the absolute worst nightmare to deal with. Their customer service feels like a maze built specifically to break your spirit. To make things even worse, they offered me a “free mobile service.” I never received a phone, never activated anything—yet they still automatically charged my card without my consent. When I tried fixing the issue, I was met with endless runarounds, scripted excuses, and zero accountability.

PLEASE STAY AWAY FROM OPTIMUM. I am writing on behalf of my mother. I am blown away at the horrible customer service we experienced, as well as the astronomical fees thrown on her account. Her monthly bill is about $40 for internet. But here’s the catch, Optimum will do anything it can to throw fee after fee at you.

TERRIBLE CUSTOMER SERVICE. I'VE BEEN HUNG UP ON TWICE. When I first switched from AT&T I didn’t even have service for a day before there was a 24 hour outage. Called about it, got the run around with no information, the guy said he would transfer me to billing so they could “take care of me” and hung up on me. Today I call because I am being billed twice for one month that isn’t even over yet and JOHN tells me he can’t do anything unless I pay $120. He says after I pay he’ll give me a $36 credit. WHAT DOES THAT DO FOR ME?? NOTHING. It does not help or solve the fact that I have two bills inside of the first month. Then he puts me on hold for 30min and hangs up the call. TERRIBLY UNPROFESSIONAL AND THIS COMPANY IS A SCAM.