Optimum Reviews

I only want to leave a important, grateful message to 2 people who helped me so....much!! I am truly thankful to these technicians who resolved my issues professionally & were so kind & patient with me as I'm not illiterate but do not understand technology!! "Soni" with TV & internet, & "Eyad" with mobile phone. Soni went above & beyond. She called back numerous times to be sure everything was working correctly. Thank you for your time.

We lost all of our TV Service on (3) TVs. Optimums Technician, Raymond **, arrived in the afternoon. He checked the coaxial connectors outside and saw they were corroded. He replaced them all including the splitters and the coaxial connector on the pole. He now checked the TVs and found they still did not work. He then replaced the coaxial cable between the pole and the splitter. TVs still did not work; He then replaced the coaxial cable from the splitter to the basement splitter. TVs still didn’t work. He then replaced the coaxial cable to the living room and changed the splitter. TVs still did not work. He then ran a new coaxial cable from the pole of over 100 feet.

I’m a new customer to Optimum Mobile…. I signed up online which was one of the biggest mistakes I’ve ever made…. First of all, I received the wrong phones. When I contacted Optimum, I was told it would be easier to fix this problem if I activated the iPhone 16s and then request an upgrade…. Hesitatingly I activated. When I contacted them after activation and asked what was the next step to get our iPhone 16 Plus, I was then told that it would be 10 or more days that I would be without a phone because they would have to receive and remove the 16’s from my account before issuing the iPhone 16 Plus and was told nothing else could be done…. I called customer service once again with my problem and was told to go to an Optimum store and request they put SIMs cards into our old phones and return the 16s.. I went to the Optimum store thinking this would be an easy fix but boy was I wrong….

They only get one star cause I can’t give none. We have been captive to Optimum for 23 years. Recently FIOS came to our area. They showed us that we weren’t getting the 1 gig service we were paying for because our router could only handle 500gh. Since they replaced the box 2 weeks ago, we have had 3 technicians show up and a fourth not even have the courtesy to call when he cancelled and never showed up. Our television is virtually unviewable with error messages popping up on the screen every few minutes. They are a bunch of liars and thieves and their customer service doesn’t even have the decency and courtesy to contact us or apologize. AVOID AT ALL COSTS. They don’t care about consumers!

After 6 years with the Optimum, today I had the worst experience and almost disconnected the service. The only reason for that was the customer service. The representative was very disrespectful and didn't know how to help me. She not only was very rude and cut me off several times, but she had no idea what to say when I asked the one question I had since the beginning. Several times she repeated that I needed to listen and accept what she was saying and talked over me every time I tried to say something. She also stated that Optimum has the right to increase fees even when the customer has any package or promotion without the customer's consent and ended up hanging up the phone call, after yelling for about 10-15 minutes.

I have been with Optimum for about 10 years and am elderly and on social security. I had a representative from optimum show up at my doorsteps and offered a promotional deal that would of brought down my bill by 80 dollars, I took it and when I got my first bill it was almost the same as my old bill. In calling optimum and speaking with the supervisor he said that promotion was supposed to be for some higher digital system that was not in my area and that he couldn’t do nothing for me. I was disgusted after being a loyal customer and the fact that their representative was the one that came knocking at my door. That is false advertising and should be addressed with their CEO. I am so upset and have to look elsewhere for service. Beware of the deception. That was totally wrong! Upset elderly customer.

Optimum increased my bill with no notification and I never look at my bank account so I didn’t see any increase . When I became aware of it I cancelled my service and they said I can pay $35 for a final payment and return the equipment. They said they would text or email me paid in full. Never received their message then I received another bill. After many calls to straighten it out they then turned me in to collections for $25.68. Tried to pay it in cash at their store but they were hesitant to take the payment and said it wouldn’t stop the collections. I said what do I have to do to resolve this go to court? They told me for saying this to get out of their office!

I have been with Optimum for 3 years and all it has been is a headache. Internet service has been in and out all the time. Optimum has been good about trying to resolve the problem each time by sending out a technician but once the tech arrives they always seem dumbfounded by why they are here. It's like nobody communicated our problem(s). So, after 3 years plus of service we have decided to cut the cord and move to another company.

I am a retired IT professional with over 45 years experience; some in the telephone industry. I was using Milnet before there was an Internet. Optimum employees are ignorant beyond the sheet of paper in front of them and are either incapable of or unable to make decisions. My wife and I are in our 80s and with technical double talk from Optimum we are paying ten times more for the service we want than it should cost. ie. We watch two channels. Those two channels can be set up via streaming for $16/month, but the access is complicated (too complicated for seniors). They can be set up as simple cable channels, but require $160/month worth of set-top boxes and 250+ useless channels we don't need (or want). Some custom channel provisioning would go a long way towards making Optimum viable for seniors.

THIS IS HANDS DOWN THE WORST SERVICE OUT THERE!!!! If I were you and you live outside city limits go with Satellite. Optimum takes over Suddenlink, they should have just kept Suddenlink as the name. They have the audacity to attempt to charge me if a tech finds an issue inside the house when the cable was ran by THEM in the house. Then they have me waiting a week for them to come out and is not guaranteed. They will then call you several times saying they can fix an outage on their end and troubleshoot the exact same thing you did with not 1 not 2 but 3 different techs so they don't have to send someone out. If I could take it back I would have just gone with Satellite less Tx/Rx receiving but would beat the headache this company would give. I CAN'T WAIT TO GET RID OF THEM. If you don't believe me please please please do your research. They used to be called Suddenlink.