Optimum Reviews

In an attempt to avoid getting screwed, I called to schedule service cancellation two weeks before moving out. Move out day came and went and it’s been almost a month since I called to inform I would no longer require service. Next thing I know I receive the next month’s bill like no conversation was ever had, and by this point I missed the cutoff. I called to officially cancel, and after sales pitch after sales pitch and transfer after transfer, I was ultimately told “too bad” when requesting a cancellation of the billing period. Here I am with a useless router and poorer for it. I understand there are deadlines and hidden rules within the fine print to pull a fast one, but zero attempt was made to work with me. I guess a whole month my money with no service provided is a plus for them, but the lack of accountability is appalling.

I called for Earthlink, I was transferred to Optimum, I explained what I needed, and they "Optimum" sent me a cable box. I had two days to get it up and running. It was not going to work. I called to cancel, they flat out refuse to cancel (I have it recorded). I asked for the man's name. He said Adam. I ask for his ID number, he states he did not have one. I talked for 47 minutes to try and cancel the service and he would just suspend it, stating that once it is suspended, I can cancel at any time (Dumb). I said, "Great, cancel the account my now," and we went back in a circle. Optimum SUCKS and I only had it for two days. It took 4 days, over 12 phone calls and at least 8 to 10 customer service people to cancel the service. I was never able to use for one week. I will have AI translate the call and you will understand the pain. Until then click this link, and others will explain their issues with this pitiful service.

Worst customer service for both internet and mobile. The mobile product you don't get any connection unless you are sitting in an Optimum area or using some other company's wifi. The internet they claim if you join their mobile platform you get a discount but then change you card or bank account a different amount every single month. And continue to charge you for month that's that already disconnected. Optimum itself is a horrible platform. Go elsewhere. But they don't care whether you like them or not because they still making millions cheating people all day long.

I would avoid them. In my experience, they will say they removed a package to help you save money, but it continues to show up on your bill. When you question it, they tell you that you still have to pay until the package is officially removed. My bill kept increasing with little to no explanation. Instead of addressing the issue, I was simply told that I had to pay the higher amount.

I hate this company so much. If you want to get through customer service you have to jump through hoops and be on hold for at least an hour. When you do get to customer service God only knows who you going to get. Are they home. Are they on vacation or where they're working from but I never get a person with no background noise. They never have an answer and it takes them at least 20 minutes to put you on hold just to get a response because they always have to so-call check the screen. You promised one thing and give it another. I haven't had this service for almost 9 months and I find myself calling every other month. I've been trying to get through to somebody today and I've been home for an hour and 45 minutes. This company sucks. They should go out of business and stop ripping people off for their money.

I am not an Optimum customer, I was many years ago but it was not a good experience, that aside my next-door neighbor is a customer and he has a problem with a cable hanging low across our street to which he was told they would be there Wednesday. (Today is Monday July 6, 2026.) He told me it took him over an hour to get through to Optimum and he is quite frustrated. I tried to call Optimum about 20 times and kept getting same response "No one available".

When I canceled they didn’t let me know I will be charged a full month because their cancellation don’t process on the same day. That company seems like a scam. No reason for a company this big to be so greedy.

I can only add a huge AMEN to others who have shared the same frustrating and infuriating experiences with this company. If you see the name Optimum run for the hills. After a few outages, several attempts to communicate unsuccessfully (24/7) live CS? FORGET IT, it's a joke. We moved to WV 2 months ago and options are few so this service was to provide my elderly, ill husband and I with internet so we could have our tv, the package cost us right around $200 month, which was our choice in order to get the channels we wanted. In that 2 mos. there were several times that the TV just cut off, wait a while, try later, maybe it would come back or not, numerous calls, runaround and one tech service appointment.

Well, let me just say! They were installing their product in my neighborhood and they CUT MY existing ISP! All the foreman said "Ohh, sorry about that"! Well, I work remotely, and because of them, I missed a day of work! I will NEVER use them as an ISP!

Adding to the abundant bad reviews. They are all liars indeed. And they treat you like you’re stupid. Tried to cancel when I switched over to another company. They said I could cancel the same day and tried to charge me the whole month. They spoke very fast and yes me to death to end the conversation. After I finally cancelled and wasn’t liable for the whole month. A rep calls me the next day and said my charges were still pending. Of course that wasn’t true. What a joke of a company. Really glad you guys will be closing soon with all the better competition around. Good riddance and god bless!

Ordered May 15, 2026; still waiting for them to show up for installation. Keep getting texts to pay up front. You cannot log in to the account since you have no active service. The emails state we will be there......4 appointments later, nothing. Calling customer service is overseas; 6 different people tell you different prices, and if you don't pay upfront $35, you are not getting a technician over. They keep on moving your appointment another week. Appointment is set for 7/1/2026.

I had a very disappointing experience canceling my service. Before canceling, I specifically asked whether I would owe for another month, and the representative assured me I had made the cutoff and would not be charged. Based on that information, I proceeded with the cancellation. To my surprise, I was later billed for an additional month. When I called to dispute the charge, the company refused to honor what their representative had told me. Instead, they simply pointed to their policy and took no responsibility for providing inaccurate information. Mistakes happen, but what matters is how a company handles them. In this case, there was no accountability and no effort to make things right. If you choose this provider, make sure you get everything in writing because you may not be able to rely on what you’re told over the phone.

I have never been so infuriated with a company than I am with Optimum. They have HORRIBLE service and they are as crooked as they come. I was on a phone call for over an HOUR just trying to cancel my service. The foreign guy whom I could NOT understand kept telling me he had to "double check" on that or "talk to someone" or "hold for a minute," and then he would come back and try to sell me another product. I told him right off the bat we were moving and didn't want their service anymore. Then, we STILL have not received our refund for returning the equipment, AND on top of that, we got another bill!!!!

I'm at my wits' end w/ Optimum. Been a customer for 15 years. Recently the old system died and the technician came out and only brought 1 streaming box and 1 TV box. I have 3 TV boxes & 1 streaming. The technician told me to either go to the Optimum store or order 2 TV boxes from Optimum. I called Optimum 4 weeks ago (on the phone for over an hour) to have them send me 2 new boxes & remote. To date I haven't received anything.

Lies lies and more lies. Before switching our cell phone plans we specifically how much it would be per month as their special was $50 a month for two lines. I then asked what the total bill would be with taxes and any other charges. Salesman said with all charges no more than $52. per month including all charges. I asked again 4 times if this was correct. Bill came in at over $90. They will lie and tell you what you want to hear. Two weeks later no satisfaction. Their 1.1 satisfaction reviews says it all.

Bad experience!!! I am elderly, and tried to cancel after 4 years, they kept me on the phone aggravating me for 45 minutes and enjoying it !!! I will never use them again not even if they gave me free internet, whatever apology they respond with is nothing to the way I was treated.

One of the worst customer experiences I have ever had. My mobile account issue has still not been resolved after almost 4 months, despite multiple follow-ups and countless hours spent contacting support. From incorrect bill generation to trade-in issues and shipping problems, there has been a problem at nearly every stage of the process. Instead of receiving solutions, I kept getting delays, inconsistent responses, and repeated requests to explain the same issue again and again.

Approximately 4 days ago on Tuesday night, Wednesday morning, my cable went out. I contacted Optimum via their chat. Explaining the situation, I did, the troubleshooting shooting as I was told to do and the box did not work. Turns out, it was something called the p o n box. I was told that I would be getting a technician to come out. And as soon as could be saturday morning, which was the earliest possible. I accepted the appointment and also asked if they could send someone sooner. They told me if they could. They were contact me, I then again. The next day also contacted someone through the company through the chat box and the same thing ensued. I was asked the same questions. Told them what it was, then I was told it was going to be a fee so that I could pay less to get something set up that I wouldn't have to pay the $100. I accepted that.

Worst customer service in the entire world. They are legit scam artists. I have literally spent over 20 hours on the phone with their reps and that's being nice. They continually try to upsell you rather than dealing with the problem. They have billed my three months at 78.00 for optimum mobile when I DO NOT HAVE OPTIMUM MOBILE. We as a people need to hold this corrupt company responsible for their fraud and blatant theft of $ from consumers. DO NOT USE THEIR SERVICES. They will promise you the world but deliver shit on a stick.

Avoid Optimum if you can. For almost 4 years, I was paying approximately $170 per month for internet service that didn't even provide 500 Mbps, simply because they were the only provider available in my area. The moment other companies entered the market with better prices, Optimum suddenly offered me 2 Gbps internet at a fraction of the price.

Updated on 07/06/2026: Beware of these completely incompetent people. When they send you a label to return their equipment they will claim they never received it. Keep the tracking number and tracking details for proof. The ** have called three times today looking for the equipment that was delivered to them on June 15th. I have given them the tracking number twice but they are too incompetent to find it. Their smoke doesn’t go all the way up the chimney.

By far, the worst tv and internet services I have ever experienced! We are able to use the services maybe 10% of the time. They are offline way more than they are working.

Getting a phone through them was the worst decision I've ever made with a phone carrier. They do not value customers not one bit and please believe me. I don't just put business on blast but I have to warn you before you make a terrible mistake. I received a device through Optimum. First off I was supposed to get a iPhone 17 e and instead I received a galaxy 17 which I had no idea I was getting remind you I was supposed to get a green iphone17e was not informed of this change.

Crooks. They are literally thieves. Should be shut down and the higher ups should be in prison. Service sucks. They overcharge and lie to sneak extra stuff on your bill. They change your bill without your permission. Stay away

I do not believe it should take 2 transferred called, and a 20+ call experience all but 6 of those minutes spent on hold for them to review my account for me to STOP services. A literally 2 Minute phone call taking over 22 minutes is actually ridiculous.

Quality of service was average with many disconnection issues with our smart TV and video games even at the highest wifi package. We changed our service from Optimum to Verizon and already had the equipment in our home. We called to cancel optimum and I explained for pricing and service reasons (because you are forced to disclose to proceed in the conversation) and they were extremely aggressive in offers to have me stay as a client. For over 50 minutes I declined offers or got put on hold. Once at the point of "wrapping up" the call disconnected and the call back was a blank line. I had to call again for an additional 45 minutes, where they said they didn't have record of my last call- even with it being a recorded line- and made me go through the entire process with aggressive offers again.

This has been an absolute nightmare and I haven’t even received installation yet. To be lied to continuously by every single representative is beyond frustrating. All the lies of “pay absolutely nothing right now” to continuous emails and texts about “your appointment is on hold until we receive additional payment”. In the course of one week, I have spoken to May, Ewan, Amanda, Ahmed, Henry, Oliver, Johnny (whom lied and told me I was being transferred to the dispatch dept) and finally Alaya gets on the phone and tells me “we do not have a dispatch dept but I can try to resolve the issue”.

Worst company ever. I don’t know how they’re still in business. Managers are useless and don’t know how to handle customers. The real problem is with them not the employees. I’d rather take my money elsewhere. If I could give 0 stars I would.

Terrible service (specifically customer service). Difficult to work with especially relating to canceling service. Representatives speak BROKEN English and put you on hold for an excessive amount of time. Very unprofessional communication, not at all concerned about customer satisfaction.

If I could give negative stars this one would take the cake. My elderly mother was signed up for a mobile phone service and charged over $150 during a 3 month period which was never utilized or used, because we never signed up for it. Also her bill went from 110.00 a month to 300.00. In three months she’d paid out over a $1000.00 to Optimum. I tried to call and resolve. The representative never resolved anything instead laughed at me for being concerned and patronized me. I was told a supervisor would be calling me in 2-4 hours, needless to say we never heard from them. Oh and was on the phone for 2 hours and never resolved a thing. Absolutely terrible service. I honestly thought I was being pranked. I couldn’t believe how the representative talked to us, laughing at our concerns. It was terrible.

A salesman came to my door offering an internet tv package deal. I was interested in the TV as I only had internet service from a different provider. When they came to hook it up, it wasn't the same deal, so I told them to cancel, and I ordered tv from Dish Network. They called back and offered a good deal, so even though I didn't want the tv, they said it would be higher for just internet, so I switched internet and added the TV boxes that I didn't even use. My bill was $37.60. After 5 months, I got a bill for $275.

I have been a loyal customer for over 7 years, that's what the Optimum customer representatives keep telling me. But loyalty does not mean much as far as pricing goes. New customers get great deals, obviously. I wanted my bill lowered but the only way to do it was to put my cell on a bundle with my optimum, locked in for 3 years. I am not a fan of this idea. Loyalty rewards should be a priority for the company. I would love to know my loyalty mattered enough to get awesome prices.

Terrible customer service. Once your account is disconnected they won’t let you speak to anyone. They gave me 1 week to return the equipment then charged me over 200 after I returned it.

Customer service is a nightmare. Lied to us about their promotion. We did not receive on our mobile phone and internet that was promised. Total scam. Switched our phone and now in the process of switching back.

I called to reduce my bill and requested internet-only service. The representative — who I believe was an AI agent, based on its unusual patience and scripted responses — repeatedly attempted to sell me cell service after I declined it multiple times. I was then offered a package that included my existing channels plus additional ones, with an internet upgrade from 300 to 500 Mbps at a discounted rate. I accepted this offer. At no point was cell service mentioned again, and I believed we were discussing an internet plan change. The next day I learned I had been enrolled in a cell service plan and a phone was being shipped to me — something I had explicitly and repeatedly refused. I called to cancel, visited their office in person, and was told it was resolved. The phone arrived anyway and I refused delivery. A week later I received a billing notice for the cell service. I was forced to place a stop payment.

No transparency in regards to pricing, promotions and customer service in general. Misleading customer is the norm. Not a trusted company to do business with. I don't recommend it.

I’m very disappointed with my service with Optimum. I have been calling every month because it changes in my bill. I have basic service, the lowest internet and my bill keeps changing every month and getting higher. After complaining to the retention center, they reduce it. Within the next month it goes right back to the same problem. I use to have auto pay with my checking account. I stop the auto pay and my checking account because they keep changing the prices, I do not feel confident with them having my checking account number anymore..

Optimum has HORRIBLE customer service and came to our home making no progress while leaving us with no service for 2 months. They never reimbursed us for the loss of service and when the technician took my equipment they still charged me for it. They gave me a bill for over 800 dollars even though I didn’t have their service and said I never canceled. Meanwhile I didn’t have their equipment for 9 months while they were charging me. This service is a JOKE!!! They even left the wires hanging on the pole in front of my home.

I will be leaving all services with Optimum. I have been hung up on several times when trying to cancel a service with the mobile dept, 7 times, which is still not cancelled, then I get hung up on when asked to speak to a manager.. Optimum, customer service is seriously below average, and the people they are hiring do NOT care about the customer, and it shows. Especially when every call is recorded. Yet, you are still hung up on, and get absolutely NO help at all.

Optimum is the worst company I have ever dealt with. They are extremely dishonest and have no idea what they are doing. You must constantly check over your bill because they are forever changing their rates. A few months ago we noticed that for the past 4 months they had charged us an extra $10 each month (an extra $40). I immediately called up and told them they stole that money, I demanded a refund which I did get but we made the decision that we couldn't stay any longer with such a company so I called Verizon and got rates and decided to change.