Optimum Reviews

For the lack of a better word, liars. Lack of reliable service, ignorant employees which completely lack the ability to solve, trained to follow "book answers", brainless, incapable of making decisions even less solve a problem. Unreliable billing, they charge whatever they want whenever they want. Check out what they state in one section of the Optimum "binding agreement": These terms of service contain a binding arbitration agreement that affects your rights, including the waiver of class actions and jury trials. The agreement also contains provisions for opting out of arbitration. Please review it carefully.

The company has an overall culture of dishonesty, theft, and lack of concern for these practices. As I read through these comments, my experience has been the same. I have 4 appointments that were confirmed and the tech never showed up. Called countless times only to figure out on my own that it was the modem (well, this time). My internet will drop for days at a time, outages reported frequently, yet, no resolutions and instead of getting reimbursed for days I paid for service and did not get it, I am pressured into purchasing more in order to keep my services. I could go on and on.....

Unacceptable customer service. I have had no Internet access and no TV access for 10 days. Optimum scheduled and technician appointment early this week and no one showed up. So they scheduled another technician to come tomorrow. Will they show up? Who knows. This company is the worst of the worst.

The service is terrible and cuts in and out. They sent a tech but it changed nothing. I tried calling them to cancel and felt like I was dealing with the mafia. They made it almost impossible. Transferred me again and again, kept me on hold for over an hour, and then never even gave me a cancellation number, though I repeatedly asked for one. Worst experience ever. This company should not be in business anymore.

Never service minimum 45 minutes on the phone to get any technical support.

There was an outage and I had a tech out the next day. He told me the outage was fixed and it was my router. I called Optimum and they told me there was an outage. Over the next 9 days, I had three additional techs out only to have the last tech tell me it was my router. I called to cancel and they told me I will be billed for the next full month and they wouldn't credit me for the outage time. After 1 1/2 hours on the phone with them, they cancelled today and prorated the charges for the outage. I was a 12 year customer and I am appalled by the way they handled this and would never recommend their service.

Don't try to cancel. The call center from the third world will not let you. They are like a boyfriend you broke up with who won’t go away. Or Hotel California. You can check out anytime but never leave. Looks like a class action suit for elder abuse. I’m 53. Should have gone ‘cancel my service. Done. But no, 6 hours, 6 calls, and I think it’s canceled, but if not. This is why we don’t tolerate folks who prey on the elderly. Governor's office as well.

When switching to a new ISP, the customer service was extremely rude to both my wife and I. She repeatedly insinuated we needed them and questioned why we had been customers for nine years but switched to a new service. Twice over those years our service was manually disconnected by service technicians because they went to the wrong address. Billing prices are inconsistent, speeds are inconsistent, and customer service is incredibly unprofessional. I would give zero stars if that was an option.

I cannot even begin to describe what a horrible service is provided by Optimum. BAIT AND SWITCH is their name. LYING is their game. I call them asking for my monthly bill to be DECREASED. They talk me into accepting an offer that lowers the bill only to find out they were NOT forthcoming in giving me ALL the information I needed SO my bill was INCREASED!!!! The CEO MAKES 15 MILLION DOLLARS A YEAR!!! Need I say more. I sure this is what every Optimum customer experiences.

We have been an Optimum customer for 5 years because they were the only choice other than satellite. I work remotely so I depend on the internet service. Optimum has been constantly intermittent throughout our service period. Any time I complain to customer service, they always blame it on my router or cables coming to the house which they claim are not their responsibility but they can send a service tech out to check for a significant fee. I keep telling them it is not just me but my neighborhood that is experiencing these issues so it is their service that has the problem. Then they try to sell me a different service. Ugh! My experience with Optimum has been awful at best! Horrible business! Terrible customer service! It took me 4 tries and 2 hours and a bunch of sales tactics just to cancel my service and even then I have to pay through the end of the month. Optimum is a piece of shit internet service and company! Avoid them if possible.

My wife and I have been customers for nearly a decade now and for the most of that time it was just fine. It was never GREAT internet, just ok internet. The reason for the 1-star review is because the issues never disappeared, they only magnified. At $141/mo for a 300MB internet service, it's not worth it at all. Even considering a stable connection, which they never seem to have. Over the years, the connection and stability kept getting worse while my internet bill kept getting higher until we reached the $141/mo pinnacle. Now, it struggles more than DSL or Dial-up internet services more often than not.

I have had Optimum for over 30 years. Over the last few years the service has become horrible. Constant outages. They bill you for services you don’t have. You let them know about it and it goes on deaf ears. Repairs take days yet you pay for the service. My service is down. I’m told it could take 24 to 48 hours for repairs. No TV or WIFI. Unbelievable and stressful.

Would give it zero stars if I could honestly. The worst Internet provider that you could get. If your Internet doesn’t turn off at least once a day for a few hours your speeds are going to be slower than anybody else that you use. If we didn’t already have an account with them, we wouldn’t even use these idiots as a last resort.

We had a Nightmare of an experience with Optimum. They were scheduled to send a Technician to the house to assist with our installation. We took time from work to be there to let the technician in only to have him "No Show". When we called to get an update, we were informed the visit was cancelled. No warning, no notification, just cancelled. Found out that over the weekend there was an outage that was corrected but Optimum determined that correcting the outage fixed our issue and proceeded to cancel our appointment. Then we were informed that the earliest someone could be in our area next was a week later. We escalated with no solution.

Had to return equipment. Went to Edison store. Service person Andres P was great. Made process easy and fast.

25 month sure sounds good, have to give them all your banking info to get it. Use debit card, is 30 month. I can live with that. The constant outages 4-5 times a day is a huge problem. Cannot get anyone to address this issue. Their only response is reboot your modem, which fixes nothing. Allo is looking better daily, I had them for a year, is more expensive but never dropped connection unless the power went out. Do not fall for the cheap, get what you pay for!

Garbage company. Using AI instead of paying artists, directors, actors, and film crews is abhorrent, anti-human behavior. Your company does not deserve to exist.

I've had the service for about 3 months now. On 4 different occasions (2 times happening one day after the other) I've had to call because my internet keeps going out! I work from home and having Internet is essential to my job. 3 of the 4 times, I used the chat and spent nearly an hour on chat with someone trying to get me to switch my phone provider. I'm sorry sir/ma'am but I didn't call for my phones to be switched, I called because your Internet, that I pay for every month, is not working! I just started receiving text messages yesterday telling me that Optimum is aware of an outage in my area.

DO NOT WASTE YOUR TIME OR MONEY! Internet outages every other day and customer service is a JOKE!

If I could give this a five star negative, I would give 4. The wait time on the phone is short. Everything else is a hassle and INCREDIBLE WASTE OF TIME. The bottom line is - OPTIMUM system wants money upfront and if that's not a problem for you then think twice before giving them any sensitive info - you will be receiving tons of spam calls on the next day, requesting you to install app on your computer. I hope you know what that means. They will never leave a message. I attached the numbers called me, and some were unknown to the sales people I reached.

Optimum is the worst company I have ever had to deal with when it comes to customer service. We had their service for 9 years... 9 YEARS until we had finally had enough. Horrible service (every time water touched the ground the internet went out) when my wife works from home. We were NEVER offered any discounts or even a technician when the service went out time after time after time. Today we called to cancel the service.

By far one of the worse Internet providers I have ever had to deal with. Almost daily outages and terrible customer support. Recently after our "temporary" Internet line that has been laying on the ground for over a month was cut by a landscaper, I called customer support to get a technician. After being on the phone for 40 minutes I was finally told that they could not get a technician out for the foreseeable future because they have all been booked up for the quarter. It blows my mind they can just say your SOL and carry on. Avoid this provider like the plague. Only 1 star because I can't rate lower.

Worst company to deal with. The ultimate challenge is trying to end your service. I've been on the phone and transferred multiple times and they keep harassing me to answer the same questions over and over again. Do yourself a favor, don't do business with this company. There are many other internet providers, there's no need to go through this aggravation

I have been an Optimum customer for over five years. In April 2026, my service was canceled without my consent, and Optimum created a new account while mixing my personal information with one of my tenants. As a result, I now have four accounts under my name and have received bills from multiple accounts, including a $250 bill. Despite contacting Customer Service several times, no one has been able to resolve the issue. This is a serious error and a mishandling of my personal information. I request that Optimum immediately investigate this matter, remove the unauthorized accounts and charges, and correct my account information as soon as possible.

I would give a lower rate but there are no negative stars. I am having money problems and living on 1 salary. I called customer service because my bill keeps going up. They want me to switch to fiber optics with them, but the reviews are terrible. The only way to lower a bill is to cut service. What kind of company penalizes a person for not having money to pay high bills with everything going up. I am looking into other options because Optimum is too high. If you have to rely on entertainment from TV, you can't because Optimum changes your TV package. The company doesn't care about their customers.

I canceled a service 7 months ago and this company and their employees from Optimum advance loyalty didn't help at all and to get make worst they want to charge one more month because I didn't call in time. Worst company ever.

So I apparently didn't cancel my phone service along with my internet WHEN I PROVIDED MY ACCESS CODE SEVERAL TIMES and I've been paying it the last two months without even a notification from Optimum until I get a notification that it wasn't able to process. Why wasn’t I notified that the service was unable to be cancelled because I didn't provide a service code after spending an hour and a half on the phone listening to all the bogus offers they make you to try and keep you. Why do I have to pay the remaining balance in order to cancel it now?

Absolutely awful! They talk about price lock guarantee and don’t honor it! Someone checked my pan and now they want me to pay more than what I was paying before!! Absolute scam!!!

In an attempt to avoid getting screwed, I called to schedule service cancellation two weeks before moving out. Move out day came and went and it’s been almost a month since I called to inform I would no longer require service. Next thing I know I receive the next month’s bill like no conversation was ever had, and by this point I missed the cutoff. I called to officially cancel, and after sales pitch after sales pitch and transfer after transfer, I was ultimately told “too bad” when requesting a cancellation of the billing period. Here I am with a useless router and poorer for it. I understand there are deadlines and hidden rules within the fine print to pull a fast one, but zero attempt was made to work with me. I guess a whole month my money with no service provided is a plus for them, but the lack of accountability is appalling.

I called for Earthlink, I was transferred to Optimum, I explained what I needed, and they "Optimum" sent me a cable box. I had two days to get it up and running. It was not going to work. I called to cancel, they flat out refuse to cancel (I have it recorded). I asked for the man's name. He said Adam. I ask for his ID number, he states he did not have one. I talked for 47 minutes to try and cancel the service and he would just suspend it, stating that once it is suspended, I can cancel at any time (Dumb). I said, "Great, cancel the account my now," and we went back in a circle. Optimum SUCKS and I only had it for two days. It took 4 days, over 12 phone calls and at least 8 to 10 customer service people to cancel the service. I was never able to use for one week. I will have AI translate the call and you will understand the pain. Until then click this link, and others will explain their issues with this pitiful service.

Worst customer service for both internet and mobile. The mobile product you don't get any connection unless you are sitting in an Optimum area or using some other company's wifi. The internet they claim if you join their mobile platform you get a discount but then change you card or bank account a different amount every single month. And continue to charge you for month that's that already disconnected. Optimum itself is a horrible platform. Go elsewhere. But they don't care whether you like them or not because they still making millions cheating people all day long.

I would avoid them. In my experience, they will say they removed a package to help you save money, but it continues to show up on your bill. When you question it, they tell you that you still have to pay until the package is officially removed. My bill kept increasing with little to no explanation. Instead of addressing the issue, I was simply told that I had to pay the higher amount.

I hate this company so much. If you want to get through customer service you have to jump through hoops and be on hold for at least an hour. When you do get to customer service God only knows who you going to get. Are they home. Are they on vacation or where they're working from but I never get a person with no background noise. They never have an answer and it takes them at least 20 minutes to put you on hold just to get a response because they always have to so-call check the screen. You promised one thing and give it another. I haven't had this service for almost 9 months and I find myself calling every other month. I've been trying to get through to somebody today and I've been home for an hour and 45 minutes. This company sucks. They should go out of business and stop ripping people off for their money.

I am not an Optimum customer, I was many years ago but it was not a good experience, that aside my next-door neighbor is a customer and he has a problem with a cable hanging low across our street to which he was told they would be there Wednesday. (Today is Monday July 6, 2026.) He told me it took him over an hour to get through to Optimum and he is quite frustrated. I tried to call Optimum about 20 times and kept getting same response "No one available".

When I canceled they didn’t let me know I will be charged a full month because their cancellation don’t process on the same day. That company seems like a scam. No reason for a company this big to be so greedy.

I can only add a huge AMEN to others who have shared the same frustrating and infuriating experiences with this company. If you see the name Optimum run for the hills. After a few outages, several attempts to communicate unsuccessfully (24/7) live CS? FORGET IT, it's a joke. We moved to WV 2 months ago and options are few so this service was to provide my elderly, ill husband and I with internet so we could have our tv, the package cost us right around $200 month, which was our choice in order to get the channels we wanted. In that 2 mos. there were several times that the TV just cut off, wait a while, try later, maybe it would come back or not, numerous calls, runaround and one tech service appointment.

Well, let me just say! They were installing their product in my neighborhood and they CUT MY existing ISP! All the foreman said "Ohh, sorry about that"! Well, I work remotely, and because of them, I missed a day of work! I will NEVER use them as an ISP!

Adding to the abundant bad reviews. They are all liars indeed. And they treat you like you’re stupid. Tried to cancel when I switched over to another company. They said I could cancel the same day and tried to charge me the whole month. They spoke very fast and yes me to death to end the conversation. After I finally cancelled and wasn’t liable for the whole month. A rep calls me the next day and said my charges were still pending. Of course that wasn’t true. What a joke of a company. Really glad you guys will be closing soon with all the better competition around. Good riddance and god bless!

Ordered May 15, 2026; still waiting for them to show up for installation. Keep getting texts to pay up front. You cannot log in to the account since you have no active service. The emails state we will be there......4 appointments later, nothing. Calling customer service is overseas; 6 different people tell you different prices, and if you don't pay upfront $35, you are not getting a technician over. They keep on moving your appointment another week. Appointment is set for 7/1/2026.