Optimum Reviews

Optimum is the worst company I have ever dealt with. They are extremely dishonest and have no idea what they are doing. You must constantly check over your bill because they are forever changing their rates. A few months ago we noticed that for the past 4 months they had charged us an extra $10 each month (an extra $40). I immediately called up and told them they stole that money, I demanded a refund which I did get but we made the decision that we couldn't stay any longer with such a company so I called Verizon and got rates and decided to change.

I had been an Optimum customer for 10+ years, but the service kept going up in cost until it was $265 or so a month. I had connection problems almost every day. I had been removing services like phone, premium channels, etc over the years and yet somehow always seemed to pay the same amount. On Jan 13, 2026, I switched to Verizon and called Optimum to cancel.

My service was disconnected yesterday for no reason at all, I've been up to date with my payments for the past 3 years and out of nowhere my account gets disconnected! The worst part is I have to wait 2 long days just to speak to the sales department and have my services reconnected. I’m soo disgusted and aggravated! This is a huge inconvenience!

I signed up 5/29 for new services. I was told I would have a tech come out the following day between 11 and 2 PM, 1 PM rolled around and I called Optimum for them to say that a tech was already out and nobody was home at the address listed. They put in another ticket for a technician to come out within a half hour to an hour mind you still didn’t receive any services. The technician called around 3 o’clock stating he couldn’t come back out because he was no longer in town. I advised he never called me before showing up. He stated there was no phone number on file but it’s funny how he called me this time and there was a phone number on file. He also verified a wrong address that was never given to them.

I've been with Optimum since I opened my business. Over 10 years. Had coax and never had an issue, only high prices. They pushed fiber service on us, it was better, faster, than the story they tell you. Let me tell you, since they switched me, I've had nothing but issues. I'm losing business because customers can't reach us. They had 7 techs out, they changed everything, but nothing helped. They themselves said it must be in the pole I requested to switch back, but they refuse to do so. I've been on the phone with them for countless hours regarding this issue. STAY FAR AWAY because they DON'T CARE about your business. IT'S NOT WHAT IT USED TO BE. They just want your MONEY.

I have had trouble with phone service for 2 years. I hate changing companies. They can never find my account. They hang up on me when I have a problem. They over charged me. I had to pay for a full month when I canceled service and should have paid for 4 days. I paid my full $50.16 for the whole month. Forget about a manager. Impossible. I would not give Optium cell service to my dog.

Okay pricing but they lied and said that my house was compatible for connection and when I received the modem I didn't have anywhere to plug it in and they're going to charge extra to install a cable box. On top of that after I got the service there's CONSTANT outages every morning and night with ZERO warning and it takes hours to get thru to customer service and by the time they run you thru the basic turn off turn on troubleshooting tree you already did 10 times the outage has passed and they call you a liar.

If you are trying to get services from this company, don't waste your money, or time and energy. Just downright a horrible experience is in your near future. This review is not accurate, because I had to add a star in order to review this horrible company. Again keep your money and run for the hills.

I am moving two states away and tried to cancel my service. They kept hammering me with offers to transfer my service. I told them over and over that their service is the worst internet service I have ever had! I am waiting for a supervisor to return my call. They probably won’t call and when I have to call again, I am going to be really mad!

The worst company I have ever dealt with. Extremely poor customer service and their prices are outrageous. Plus they treat long-time customers like garbage. Stay away from this company.

I canceled my services with Optimum on October 2025. It is May 26th and I am still spending countless hours of my life disputing their billing errors. Over and over again different representatives have assured me the billing had been solved and today I received a threat to be sent to a collection agency. I take my credit score seriously and I will end up paying again. The managers and representatives at the phones do not solve any issues and they keep referring to the computer generated bills. They did not acknowledge their mistake or offer to clear the charge that I had been told was paid.

Terrible, horrible customer service in the world, trying to cancel internet and mobile phone service almost 1 month, customer service offering bullshits instead cancel service. They are hiring people for customer service from countries even properly can't Speak English, worst customer service, don't get involved with this company.

I had a decent experience with them. Internet service was good in the beginning and throttled by the end, especially in the evenings, weekends and holidays. When I called to cancel the agent didn't hassle me. They also gave me no instructions to return the modem, never even mentioned it. Then I get a bill for $166.00 for the device. I can't get anyone on the phone. I have to just figure out how to return it by myself. Our local Optimum location is permanently closed. We went with fiber optics. There's a nationwide infrastructure scheme going on. Save yourself the hassle and go with fiber-optic if it's available.

If I could give optimum 0 stars I would. My parents have optimum and they have the worst internet service I’ve ever experienced in my life. Consistent at interruptions than they are working normal. You guys actually suck——I recommend to anyone in NJ use XFINITY. My brother asked me when he moved to his new house if he should get Optimum fiber. I laughed and said, "Absolutely not unless you like interrupted services then sure use Optimum." You guys are the worst. I hope you go out of business. It be a benefit to all customers.

My experience with Optimum was horrible. If you are considering moving your business services to them — STOP. It is a huge mistake. They do not care about their business customers at all. Our business needed internet assistance on a Saturday morning. We explained to customer service that we could not process credit card transactions without internet service and urgently needed a technician. We were told the earliest available appointment was TEN DAYS away. Apparently, they believe a business can survive without internet service for ten days. Completely unacceptable. We pleaded for faster assistance. The representative walked us through troubleshooting steps, and we tried everything they suggested with no success.

I have been with Optimum since before they were "Optimum". My complaint has been the same since the beginning. Internet connection drops off "constantly" & I have to disconnect /reconnect/repeat. Usually within a minute of starting and then continue over and over... for years. Every time I complain it's the same routine. First, they blame "my" gear. Well its not... over time 1 new computer, 3 routers, and 3 modems, no change. Service techs come out, again start out blaming gear, then will finally say "there is some problem with the incoming signal but it's farther down the line and we'll have to send out a crew to work on the equipment on the pole. AND NOTHING EVER HAPPENS! And the saga starts all over again, for more than 6 years!!! (One star is actually too generous; a star symbolizes good or positivity.)

I just transfer my two lines from MetroPcs to Optimum because they offer me a SUPER price for mobile and internet. Everything runs smoothly with the super friendly and kind representative, connection successfully. When I called to register in auto payment the representative offered me several time over the phone call a third “free” line and a Motorola cellphone with a payment of $5 a month for 12 month, she assured me that accepting this “special offer” I’ll be placed as VIP customer. This turned in a big scam; I was charged $41 for activation and gave a new telephone number and I have to wait for the equipment to be shipped to my home. Never received the telephone and the line never was activated.

This has to be the worst company ever. That use shady business tactics like bait and switch, telling you one thing and then trying to force you to pay for another. I repeat do not deal with this company unless you want to be screwed over. Would give no stars. They are crap.

Had this company for 7 years back when it was Suddenlink. Filing lawsuit due to speeds not being delivered as promised and advertised. Horrible customer service. When asked to send technician out to bring new box, they refused. Internet drops every 20 seconds and reconnects. I'm done. Will be suing class action. Going with Starlink.

Customer Service worst ever. First you talk to a dumbass robot for 15 minutes before you get to be on hold for 30 more minutes to talk to a dumbass human. They are in front of a computer and don't even know where outages are. Not to mention, no idea when their poor service will be back up. The worst company I have ever dealt with in my life. Changing your name from SOMEDAY link to Optimum didn't work. Same bullshit. Just a different name. I will be streaming my TV today. Goodbye, good riddance.

This is the worst company I have ever seen in my life. My internet goes go off almost every second day since last 15 days. Four technician came in that period, took our valuable time and space, fix the issue momentarily and within few days it goes off again. I called almost 50 times in last 15 days to resolve the issue. Even lastly I tried to cancel the service and they even didn’t cancel the service and give me false promises. Till today’s date my Internet is not working nor they cancel my line. I feel like I am in prison at my own house, I can’t do anything without Internet.

The call center is horrible. When trying to cancel the service they refuse to listen and keep trying to talk you into staying with them. Then they transfer you to someone else and when they cannot talk you into staying they transfer you again. Each time they transfer you they leave on hold for 5 minutes. The stall tactics and double talk are horrible then they get defensive when you refuse the service. This was the WORST call center experience. They try to make it so difficult to cancel that you give up. It took 45 minutes to cancel the mobile service.

Optimum is the worst. My dad is 89 years old and his house was involved in a fire. His neighbor's house went up in flames. My dad’s house was affected. No power, cable box burnt to a crisp and some other damage. I called Optimum the next day the fire occurred and reported this. My dad received a bill anyway. I called and they want to take him to collections if he doesn’t pay. The person I spoke with was Heidi. She refused to transfer call to a supervisor. This is the worst customer service. The way she wanted to help was for us to pay bill and then they will see if they will reimburse us.

Lied about the price. Terrible service. Embarrassing customer service. Never make the mistake I did. Difficult to cancel.

I canceled service on the first day of my billing cycle (5/16) only to find out that I needed to have canceled by 5/15 in order to cancel before my next billing cycle and not be charged. This means I am being charged an entire extra month of service. Of course there is some small text somewhere with this policy.... but who reads this...ever? To me this is representative of my experiences with Optimum -- slow, expensive service with bad customer service. After over an hour on the phone I even had a manager tell me that the system isn't run by humans and no-one can override the policies setup. Why do humans want a service not being run by humans?

Frequently experience unstable internet for several days in a row or several times in a day. Frozen on Zoom calls, having to repeat what was being said, that frequently impacts any intellectual response that you are trying to communicate with repetitious statements. Having to depend on my phones' hot-spot from another company to complete my work.

Every time I call, I have to wait at least an hour to speak to cancellation team. I called twice. They still giving me runaround. Please help. They charge me every month for mobile service I don't even have a device.

These people have a ** technician that always lie and say he came when he never did and don’t. Nothing ever have. Nothing happen to him then they have a ** American come out to fix the problem and take the get behind it. And the bad thing about it the company knows about it and never fires the ** guy. Just let him continue to pick the easy jobs and leave the ones he got to actually do some work for the people of color no matter how much later that happens.

I called to cancel my service expecting a simple process, but it turned into a frustrating 45-minute ordeal. During the call, the representative repeatedly pressured me to stay, offering discounts and asking me over 10 times to reconsider instead of simply processing my cancellation request. I eventually had to ask for a supervisor just to get the cancellation handled.

*Service was at best intermittent. Spend literally 30 min to HOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem/router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics Optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, whose main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told, "I would NOT stay with your service even for FREE."