Optimum Reviews

If I could give less than 1 stars, I would. When I had moved, I went through all the correct steps to conclude the service. I was told it had been done and then proceeded to get 2 more bills. I spent about 12 hours, in total, on the phone attempting to get my money back. On top of that, they had tried to charge me for not returning my equipment, which had been returned a significant amount of time prior to the end of service. In the end, I only got half my money back and it took from November to May.

Terrible ISP. Awful customer service. I’ve had connectivity issues for most of the month. The virtual agent wasn’t able to resolve the issue and suggested a technician come out. I was then told it would take several days for that person to come out. Working from home means this issue would cost time and money. They refused to offer a prorated amount, as I refused to pay for days that I wasn’t receiving what I was getting billed for. The agent refused to honor/ignored my request for service cancellation. On top of this, you can expect price bumps unexpectedly. If they’re the only company in your area, they will leverage that against you. If you can, look elsewhere for your ISP.

Optimum reports service interruptions frequently to customers but never includes a credit on a bill unless a customer calls to complain. This is a company that should be subject to class action lawsuit for not automatically providing credits on bills for acknowledged downtime.

God awful!!! I have been dealing with extreme incompetent customer service for way too long. Altice should be ashamed, truly ashamed. I will be going to streaming. Even your technicians have voiced their concerns, and you are not listening. I asked for a credit on my $240 monthly bill and all they could give me is a single $7.00 credit. With all the issues and poor service, I should have a year's credit. Optimum (Altice) is horrendous. Stay far far away from this company.

Terrible service. So far I have been without continuous service for a average of 5-6 hours a day. What's frustrating is that the service will be out for 30 to 40 minutes at a time and you can't get compensated for what you've paid for unless it's out for 3 CONTINUOUS hours. Two days ago it was out for a total of 9+ hours over a 24 hour period. If you use Google Home, it will track the time your wifi was down.

I would never recommend doing business with Optimum. We had their internet service installed and on the same day of the installation the internet went out twice. I called that same day and I was told that my account was not showing up yet to cancel it. Two days later, plus another two phone calls and I think it has been cancelled but I still don't have a cancellation email to confirm that the service is cancelled. It took three phone calls within 48 hours and almost TWO HOURS ON THE PHONE TO CANCEL my service.

Had the service for over 2 years and yes price went up but service was over ok. BUT!! When trying to cancel it took up to over a week!! It was so ridiculous!! Will never use their service again. I feel they were dragging out the cut off so we rolled into another month of billing.

An entire day on chat over the weekend to reduce my bill that was up by $43 for the second time in less than 6 months. Outrageous pricing. Nothing had changed. We got the pricing down. They would not confirm for how long that would last, what channels I would be getting, also agreed to change my phone service on which I told the gentleman on that day I desperately need it a phone asap. Here we are 3 days later, the phone still has not shipped, the check that came out early in the morning was not able to do his job. The fiber optics needed repair that was done to get the first gentleman back, he said I needed to call and have that taken open again.

Optimum service preys on senior citizens. We were offered internet and phone service for $80 a month. Then I got a bill for $80 for cell phone and $84 for Internet. Trying to cancel is a nightmare. Their customer reps transfer you from one dept. to another. We have been waiting for almost 2 hours just to cancel. The rep in Wappinger Falls called Edgardo or Edgarda offered us the cell/internet bundle. We noticed while we were waiting that the majority of customers returning equipment were senior citizens. We started to talk to some of them and they mentioned the same problem we had. They had been offered service combos but were lied. Customer service is horrible. If you call to disconnect they transfer you to 3 or 4 different departments. They transfer you to a retention dept. and on and on and on.

Impossible to get a truthful answer from anyone. HORRIBLE experience was only going to lose 1 customer due to a death, now they are losing at least 2. Find another provider for your own sanity, it will be worth it. Trying to cancel my father's service because he passed away. Tried to get his service cancelled and taken off autopay because his checking account was closed. Was told he was cancelled. Got bill with auto pay still being on acct charged with cancelled check fees and acct was still opened. Over 5 hours of phone calls and 2, 2-hour round trips to return equipment, talking to at least 10 people on the phone, 2 people in the actual office. Everyone has lied. I've had enough from the company. Do yourself a favor, save your sanity and time, find another company to go with. You will not regret it. If I could give Optimum a negative number, I would.

I have to dispute a charge with Optimum for $50.33. I signed on for service @ mid August 2025. I received the equipment in the mail a couple days later. Being totally tech illiterate, I called and cancelled the service and returned equipment to downtown office. A day or so after this I called to get the $50.33 charge removed from my account. I spoke to a male rep who nicely took me off auto pay and told me the $50.33 would be removed from my account. Then just last week of August, another rep called me telling me I still owed the $50.33 and I told her to listen to the earlier recording. She said I could pay the money over the phone but she would immediately refund the charge back toy account. I did so 'cause I did not want to mess up my 800 credit score.

This is the worst service ever!! Constantly freezing, buffering. Can’t watch a series without getting frustrated and shutting it off. I need some other company. How can they be the only company in this area. With the technology today, I should be able to shop around. I fee trapped! Someone help me please!!!!

0 stars if I could. HUGE SCAM. They swindled my elderly father in law into a new mobile plan when he was trying to call for assistance with his cable/internet service. He tried on multiple occasions to cancel mobile plan himself, spending hours on the phone. I then called for him (with him present) & dealt with the most incompetent customer service people I have ever experienced. It took over an hour to simply get a return label to return the new, unopened phone. Once the phone is returned, we then have to call back & spend hours more on the phone, I'm sure, to cancel service. We asked no less than 20x to speak to a supervisor & kept getting the runaround. We are still going to be out $90 dealing with this scam of a company but will be worth it to never have to deal with them again. The cable & internet will be cancelled too as a result. Please do yourself a favor & stay far away from this company.

Optimum has terrible service, terrible customer service. If they don't like what you hear they hang up on you, I have had trouble for numerous years. They don't know how to fix it. They broke my TV. It took me 2 months to get it replaced Badam. I had to go through the Public Service Commission. They keep raising your bill and they don't know how to fix the problem. I would never go with optimum when I find someone else better to go with I will leave them. The problem is there's not all a whole lot of competition in Charleston, west, Virginia. Stay away from Optimum.

From beginning to end, Optimum Internet has been my worst experience ever. To start with, my Sales Rep, Ahmad sent my router to the wrong address, lied to me about my monthly rate. Said because I set it up on Autopay… my monthly Rate would be $60.00. However, it is $65.00 each month. Lies again! Trying to cancel was a nightmare. One Customer Rep stated that my account was current and that I owed nothing… then sent me a bill for an additional $ 65.00. This company is dishonest all across the board. STAY AWAY FROM OPTIMUM SERVICES ALL TOGETHER!!!!

Horrible. I wouldn't even give it 1 star. Two weeks ago we were encouraged to upgrade to optic fibers. Disaster. We have had no internet or phone since and no one seems to be capable to fix it. Three tech have come out, still not fixed. Once the tech gets the wi-fi running, they leave ASAP before it goes down again, leaving it to be the next tech's problem. You can hardly get a customer service rep on the phone and when you do, every rep says something different as though they are looking at a different account each time I call for help. They claim a supervisor will call and no one ever calls. I am beyond frustrated and would NOT recommend their services to anyone. I'd rather pay more to get quality service. This is ridiculous.

I work from home with my daughter. We only have Optimum available to us. My Internet went down and when I called I was told it would be 6 days before someone could even come out. We sent pictures of our cable which looked horrible and was on the ground. Not buried. We were told a cable and would come out 3 days later and no one came.

Prices continue to climb, yet every time you do flip through it seems more channels are suddenly missing with no notice. Recently lost 2 HBO channels, notices saying the channel is no longer airing. 2 premium channels that you pay for gone, no notice, but you can guarantee the bill isn't going to go down. On top of it, they do not offer a cable box that will allow your 4k TV to function properly. No cable airs in 4k, not expecting 4k streaming through it, but hooking it up means you'll have to jump through hoops for the times you want to use HDR and enhanced signals for other devices.

Jesus, I should have came here before ever getting a plan with Optimum Mobile. They do the same reach around baloney to everyone when you try to transfer out after they raise your lifetime price bill unexpectedly. 3 to 4 hours I had to speak to so many people asking same questions not letting me transfer out. Drove me sick and I told them that and they didn't care. Same baloney to try to get me to stay. I felt like I was taking crazy pills literally. 3 to 4 hours. Jesus Christ. Don't join them because you will go mad trying to leave. Just repeating same stuff over and over for hours. I feel crazy.

I got new internet service on August 11th. I received a text stating my bill was due on August 29th. Confused, I called the customer service number and requested to change it to the 15th of September because I can’t pay bills twice in one month. They gave me a reference number and said I would receive an email if it was approved. I didn’t receive one but I got a survey so I took that and explained there was no resolution. About 30 minutes later someone called because of my survey and said my request for a date change was approved. But it would take effect the next month. So now, instead of saving my money and paying it on the 15th of September, I have to pay it on August 29th and September 15th. No one understood what I meant and this was hours of phone calls. So unnecessary and I’ll find a better company.

Worst internet service provider around! It’s great when you have a home office and are constantly having outages. Pay for a gig but don’t get near the up and down speeds. Sub-par. As soon as another option comes up we are switching, currently no AT&T or google fiber.

HORRIBLE to try to get service cancelled. My parents moved out of state in early April. My mom called to cancel service, gave the agent the ok for me to act on their behalf. I tried to cancel service and was told I needed to have the new owners sign up with them. When I refused, they said to call back tomorrow. I called back the next day, was told the same thing... Get the new owner to sign up with us. When I told them I didn't believe it was my place, more or legal for me to do that they told me service has been disconnected & confirmed all equipment had been returned 4 days prior. 5 months later... They are still billing my parents and calling and harassing them for payment.

As we only winter in Arizona I put my account on temporary Seasonal Hold, I am still being billed at full service price even though services are disconnected. They also billed me for unreturned equipment even though at the time I was told that was okay and there would only be a nominal $10 monthly charge for that. I have called customer service multiple times and submitted numerous e-mails to our ResiBulk Representative. If that representative does get me a credit for the month it magically disappears and I get a one-time only charge for the full monthly billing amount bringing me back to the original cost. Have asked for a supervisor on the phone multiple times and have never been connected to one yet. The billing customer support has been an overseas person each time.

The fiber line to my house snapped off the post. I contacted customer service at least 10 times to get a technician with the right equipment to solve the issue. There was no coordination between the person on the phone and their technical department. I constantly received text messages contradicting the conversation I had with their representative. It took 3 days to send a technician with half of the right equipment to reach the post and took him double the amount of time to get fixed as if they would have brought the proper type of truck. If I had a choice, I would stop their service and never hire them again.

The bull Optimum feeds you about discounts & promotion is just that... bull!!! We been optimum for about 13 years both business & residential & every 6 months we're having to call about bill going up too high. Well this last time we went as for as letting them take automatic payments from card. BIG MISTAKE!!! ALL OF SUDDEN THEY PULLED MORE THAN DOUBLE THE BILL WITH NO WARNING!!! Called them & they said promotion was over. We didn't no we were on a promotion! Salesman had told us that was our bill not a promotion!!!! Needless to say we canceled both business & residential accounts. We put up with long enough cuz we didn't want to change carriers but they pushed it too far this time taking advantage of automatic payment.

As a WAN Network Engineer, I troubleshoot complex transport and routing issues daily. Based on my testing and analysis, the problems I’m experiencing with Optimum’s service are not internal to my LAN environment but are originating upstream at the junction/transport terminal. Here are the observed metrics:

Only use them because they’re the only ISP allowed to be used in my area, and boy do they act like it. Constant outages, terrible customer service that don’t answer questions and just give you the runaround while charging at a premium for internet with constant outages. I would happily change to just about any other provider if it were possible. At this rate I might become a Luddite and save the $100/month for something actually useful instead of feeling like I’m paying for their CEO's next boat with it.

I've been a loyal customer with Optimum for over 14 years but my latest experience with internet service issues leaves me speechless with how inefficient the support team is. I've been experiencing intermittent internet service or no service at all for 3 days within a period of 3 weeks. After countless hours on the phone and attempts to fix it remotely, I had 6 technicians come in (some of them I was charged for and had to fight for reimbursement) to work both inside and outside.

The worst cable company. If they didn't have a monopoly in my development I'd never have used them. Horrible service, customer service, pricing. I didn't even want to give one star, but to leave a review I had to.

I have had Optimum for well over 30 years, since they were Cablevision and the only channel was HBO. I’ve stayed with them all these years. I am moving on 8/30 and my new building says they only work with Optimum. They had me call to set up service, which I explained should start on 8/30 as I am still at my old address until then. Last Night, on 8/23 my TV service was disconnected at my current apartment. They couldn’t do anything that night. But I was told they would call me when the “retention department” opened at 10:00 am.

They have doubling up on autopay for last 7 months. Drawing from my bank on another account I wasn’t aware of. Cancelled that account when I caught it. So I thought. 3 days later they drew from my bank again. I’ve called 4-5 times and spent hrs on the phone with them. They continually transfer me over and over. Then I’m on hold 30+ mins before I realize they are going to ignore me and I hang up. I call right back and go through the same process again. Frustrating. If and when I’m able to talk to someone about the other account they avoid trying to figure out why this happening.

I just got off a 1 1/2hr call with Optimum to disconnect the mobile service I tried to disconnect—for months. On hold for long periods in between & can barely understand any of them. They wanted me to explain WHY I was disconnecting, with all their discounts. Too much entanglement. The badgering had me just about lose my mind. Harassing, excessive. Landline part is ok, they are trippin over the mobile. Also can’t understand how they are withdrawing from my online account. ;-(

It is nearly impossible to get anyone on the phone and even once you manage that, all they do is troubleshoot remotely. It's insane. If we had any other choice, we’d have cancelled yesterday. We are done.

I'm disappointed to tears. I called Optimum to discuss the increase to my monthly bill. I was told at the time about a promotion and the bill wouldn't change. The rep also include Optic Fiber. WORST MISTAKE!!!. The picture is horrible!!! Poor signal. I was told in time it will clear up. Three weeks later, the same. Yesterday, I received my bill and it's $50, higher. I called, and the rep could barely speak English. She said there's no record of the previous call and couldn't change my bill.

Optimum cable prices are awful. They have raised my monthly pricing over the course of 2 years 100%. They force you to call each year to argue with them for promotions. My current complaint is 4 months ago I turned in a cable box. I had 4 so I eliminated 1. I took it to an Optimum office and got a receipt. Now 4 months later I am calling them to find out why my bill had not been reduced.

We moved and the area does not offer Optimum. I cancelled my service on 8-19-25, I was told I needed to turn in my router before the 26th. Today I get an email telling me I will be billed for 30 more days because my closing date for my bill is the 18th and I cancelled on the 19th. These people are thieves. Out to screw people out of their money. Oh and I don’t need to turn router until next month before the 23rd. Not line I can use it the next 30 days. Line I said thieves.

This is the worst internet company that I have rented from. The price points are at best on par with their competitors, and at worst, grossly overcharged. But the most significant concern with Optimum is their piss-poor customer service. If you ever have an issue with coverage or billing, prepare to navigate a Kafkaesque labyrinth of sleepy phone representatives, with the personalities of a baked potato from Applebee's and the reasoning capabilities of a beta Chatbot.

This experience was disappointing and annoying. I cancelled the appointment and they still came. I had gone shopping and my son and daughter stayed home. The Optimum workers came and ate peaches off of the tree that I have. My son saw this and called me telling me what happened. I called the workers to tell them that I cancelled the appointment but they continued to knock on the door. We went back and forth 3 times until they decided to stop knocking. They woke up my daughter from her nap and annoyed my son, and they even threw the half eaten peach on our lawn. This infuriated me causing me to have to come back home. I think I am going to switch to Verizon.

I was with Suddenlink, then Optimum bought them out a couple of years ago. Service used to be good, not that it's bad, but every time there is a small rain, the internet goes out. When I call to report an outage, I'm on the phone for over an hour arguing with the person, who speaks horrible English, that it's not my modem, I do not need a service technician to come out. They schedule one anyway for the quickest available time, that is always 2 weeks out. They never need to come out, because, surprise-surprise, it was an outage. I'm honestly fixing to get a new internet service. I can't stand calling and talking to someone who does not speak or understand very English, plus the internet goes out several times a month.

I am highly disappointed and completely disgusted with this company. It would not give us a transfer pin to transfer our service and it kept on trying to hustle us and hustle us and hustle us until we finally gave in after hours of conversation with several different staff members! The store in St. Joseph Missouri, is full of incompetent bottom-of-the-barrel human beings. This is the worst company on the market. My wife has been without a phone for more than a week. Our business has been affected financially and you think that this is the end. No, now we’re following a lawsuit. I would run as fast as I can, and I will tell anybody that I know that these people are straight criminals, and the whole entire company must be full of CEOs from the gutter.

This was the worst experience that I have with any company that, I have dealt with. I called on Saturday August 16, 2025. To cancel my service. The customer service rep said that I had to pay a past due balance. I said ok cool. Let me talk to somebody else, because we are not getting anywhere. I said that I was hanging up the phone. The rep called back and said "Why did I hang up?" I told him I didn't want to talk no more.

Wish I could give zero stars! Never dealt with anything like this. 1st cut my promotion no warning and bill was exceedingly over what was promised, then call talk to them get another price and supposedly a character for the next month of course was wrong again, then got sent a bill for equipment never turned in that I still had then billed for new equipment I never got! Oh this is all in 2 months! Then the bill I got next of course was higher than told. Back to retention I go, another price given. Honored 1 month then next bill says an amount was left on previous bill that wasn't! They've added it after I already paid I guess! I've talked to them I bet 25 times in 2 months and never never what they say the bill will be is right. It's like they try to drive you crazy! Never had an experience like this in my life! I told them a new customers you treat great but loyal customers you treat awful. I don't understand at all!

Optimum’s billing and confirmation emails are misleading and unethical and the customer service chats always hang up on me without resolving the issues. They say the previous chat person was wrong, even after "confirmation" emails were sent, they just ignore them. So basically what they do is tell you what you want to hear, email you a confirmation, then don’t honor it and the bill goes up anyway, and then you have to call every month to complain. It’s like with politics. You’re only given 2 choices (optimum or verizon) and they both lie and scam you.

In The Hills Communities only Optimum Cable/Internet service is available. You're a captive customer base and their customer service shows it. Their representatives speak very poor English, using "basically" in every sentence. They cut off my Internet while processing my payment and now will take 2 to 3 billing cycles to give refund while I discontinue service and move out of State. Their representatives speak at 500 words per minute and 'cannot guarantee' that the request you make will be done! Who runs a business like this? Only a company with a captive customer base. Get any other streaming service.

The local channels pixelate and sometimes I get an error message saying that I could be watching this channel call such and such number. I also get a grey screen and have to use the recall button to go to my secondary channel then hit the recall button again to go back to my original channel. I also have to do the same thing with the sound being kind of pixelated. All of this only happens on my local channels. This happens almost daily. My internet has problems too. Sometimes I don’t have internet at all and have to go through the process of unplugging the power then plugging it back in. Every time I go into the app it always says my internet is down and wants me to fix it. I’m really getting fed up with Optimum. I took the picture while I was writing this. I’m about ready to change my service to another company.

Absolute worst customer service I have EVER encountered. I’m currently without service again for the second time in a month. Everyone blames someone else. When I called I was placed on hold for 1.5 hrs. Then the rep was too hard to understand.

Hi everyone, look at the reviews. Optimum is scamming customers, please do not take any services from them. I beg you. Stay away. A representative knock on my doors to install internet in my house. The lady sweet talk me on how great they are of a company. My friend was there. Warns me not to listen to her. She finally make me agree on a 40$/plan lock for 2 years. Guess what? My first monthly bill was 87$. When I call them to rectify it they make me pay 168$ for 3 months of services and told me they'll rectify it. LIES. All lies. Please go with other providers and make sure the first confirmation email is what you agree to pay for. They are scammers. I just finished a discussion with one of their agent. I'm readying to cut tie with them on 8/18/25.

My wife and I were loyal Optimum customers for years in NYS. However three years ago we moved to IL. The optimum was not good here. So recently we decided to change companies. However, when we called optimum to get a transfer code a service rep (claimed his name was Mohammed) kept us on the phone for well over an hour and REFUSED to give us the code. He finally relented. The next day we had to call ATT to get it straightened out as the code was ineffective.

I want to thanks Demi for excellent customer service I received. I was having trouble setting up my wi-fi extender at home, and Demi guided me through every step of the process with patient and professionalism. Thanks for the clear instructions and support, I was finally able to connect the extender successfully. Demi made what felt like a frustrating situation so much easier, and I truly appreciate Demi's help. Demi Provided outstanding service, and I'm very grateful!

Do not do business with Optimum. All these people will make your life miserable. Whatever they promise you is not true. Since I switched to Optimum, my life is a nightmare. Even after I cancelled all services they keep charging me and bothering my life.

I GIVE Optimum ZERO STARS. Very DISAPPOINTING. I HAVE an ELDERLY family member WHOM had the service for quite a while who never missed a payment. There was a mishap with the payment in which I help Rectify with the bank. I was on the phone with Optima for 2 days for UP to 2 hours EACH DAY to make a PAYMENT To be TRANSFERRED. 6 to 7 times speaking to 6 and 7 different people Asking about the same thing to still have her SERVICE OFF And NO PHONE service is a Discredit to her and is it Discredit to your Elderly..I myself will GET RID OF MY SERVICE AS WELL...NEVER TO USE OPTIMUM AGAIN. VERY DISAPPOINTED. 😞

The is probably the worst internet company I deal with (compare to Verizon and spectrum). I called for my mother in law to set up service, they trying to rope money from different ways! My mil moving into my cousin's house which they already using this trash company for years, at first they said they could mail me modem to set up by myself then after they said they need to charge me installation fee $100 to send someone to install which the house already getting Optimum! When I'm trying to confirm if the monthly price is $40 they told me I have to set up auto pay with my checking account and there is another $5 monthly for equipment! This company is full with bs and not honest at all!

Don't get Optimum home wifi. You will regret it. I swear to god. They hang up on you when you're an actual customer. The staff they hire care less about helping you and will make you repeat verification process. Absolutely wish I never joined.

BAIT AND SWITCH on price. Sales rep pushy to switch to fiber. Beware. Doesn't even help that I have screenshots of the conversation. And that's after talking all day and being passed on from rep to rep!

When calling Optimum to request cancellation, they engage in a combination of stalling tactics, intimidation, and outright lying in order to prevent customers from canceling their service. I recently called and explicitly asked to cancel my service - while I was expecting some minor inconvenience and stalling already, I was not prepared for the 45 minute call where, no matter how firmly and explicitly I requested cancellation, they refused to push my request through.

No need to get into the weeds. This sums it up! Optimum’s handling of its customers isn’t just frustrating, it’s systematically abusive. The endless wait times, dropped calls, evasive support, sudden price hikes, and confusing billing practices feel deliberately designed to wear people down. It’s not just bad service. It’s psychologically draining. They make it so exhausting to resolve basic issues that customers will pay anything just to avoid interacting with them. Their leadership needs to wake up and fix what’s clearly a culture of disregard.

I have had Optimum for almost 3 years. The price has gone from $40 a month to now $70 a month. If they actually had reliable service or upgrades for the price fluctuation I'd understand but it's just the same unreliable service. We are always having to reboot the router. Customer service is horrible. The only good thing is the speed but that doesn't matter when service is going in and out. Wish I had more options where I live. Never again.

Take 1 minute to get service from them, take forever to cancel that service! The customer service team just cannot simply help the customers cancel the service but instead keep offering a bunch of deals that we don't need in the moment! I just want the service gets cancelled so they don't keep charging to the credit card for the service that I don't use!!!

I had Optimum for a while and when I moved I wanted to transfer my service. I called and made the transfer. They cancelled my internet without me asking. Was on the phone for hours trying to get it back. Then when I moved they messed up the transfer on the move. I was on the phone for several more hours with several representatives and they all lied saying it would be connected but it never was and then I got fed up and decided to leave it unconnected and took my business elsewhere. Not worth the hassle. If you can find a different internet company.

They installed my internet yesterday, and the wiring fell down today, creating a hazard for pedestrians. They don’t have a number for emergencies, so it was hard to report the issue. After I finally got a hold of an agent, he said the technician will come the next day to fix the problem. In the meantime, the wire is just hanging there low on the street, and I can’t even park on my driveway. The agent didn’t even apologized.

Took 30 minutes to cancel service with them. I kept asking over and over to cancel and they kept trying to offer deals and wanting to know what company I was switching to. I repeated several times that I just want to cancel. When I threatened with a lawyer, they finally cancelled. What a joke.

It's been 8 days since the first attempt at installation. I say "first attempt" because they sent a "Co-ax" technician, eve¹qn though my building is fiber. So, 4 days layer another technician came and, in theory, installed it properly. That was Tuesday. On Thursday, mid-day, internet disappeared. They sent another technician on Friday who showed up, literally, 1 minute after the 3 hour window they gave me. He also, in theory, fixed the issue.

A month before I moved on June 14th I set up Optimum internet for 1 gig for $50 a month. I paid them the $50 required to initiate that service which was scheduled to be installed on Monday, June 16t,h between 8 and 11. No one showed and when I called around noon, I was told I had failed to pay $239 to get service.

Had Optimum since 1997. Recently my situation has changed and due to the high price of internet and cable was too much so I had to make a change. Due to my circumstances I get huge discount through Verizon so I switched companies. When I called Optimum to have my services disconnected I was on the phone for 30 mins arguing about my choice to switch. After telling them over and over that I didn't care about any offers they have, I didn't want 3 months free to stay with them, I didn't want anything optimum. Then the man started to talk about Fios and how he knows it's no good and how they change the price to 3 times as much after you have it for a month or two. Just bad mouthed Verizon about everything.

Our cable service has been awful for months!! You need to take time off of work just to talk to someone. It took us 2 hours talking to several different people, that were difficult to understand, to even have our cable cut off. We originally had a wonderful company called Morris Broadband. They sold to Spectrum, who eventually sold to Optimum. Our bill for cable and internet had risen to $217 per month! They offer promo packages that expire, then your cost goes up. Imagine having to stay on hold for nearly 2 hours to cancel your cable! Worst service I ever had in my life, and I am 60 years old!! Save yourself the time and trouble and don't use this company.

Optimum got into my savings by using auto pay. I never do auto pay with any bills. I watch every penny for I can not work. I am not on auto pay. I have never used auto pay for any service. I just paid my July bill August first and was going to pay my late fees with the August payment. When I checked my debit card Optimum took out 87 dollars without my approval. Also sold my number to somewhere cause I have gotten over 300 spam calls. Do not use this service. They take advantage of older Americans and will take your savings.

Have constant outages, was out for over 3 days, running a business from home, credit of $3.23. Rude, unable to understand accent. Horrible!! The phone is never answered. When asked to speak to a supervisor or retention, the person said "no, that's all we will do."

Beware Before Switching to Optimum Mobile. You may regret your decision right after agreeing to switch. In early May, I was persuaded by Optimum to transfer my landline to Optimum Mobile. They promised a free phone and $10/month service for a year. I agreed to give it a try—but things went downhill quickly. They couldn’t transfer my landline number, despite multiple assurances. After five emails confirming they couldn’t do it, I requested a cancellation. That began a nightmare of over a month and seven separate 45-minute phone calls to finally close the account. The customer service reps used every excuse imaginable to delay or avoid closing it.

I wish I could give no stars because this internet service doesn’t even deserve 1 star. I’ve had this service for 6 months and I’ve experienced over 3 outages a month. No bad weather, just an outage for terrible service. As soon as AT&T service comes to my area I am switching. The only reason I have this service and still have this service is because it’s the only service offered in my area..

DO NOT!! I REPEAT, DO NOT!! DO BUSINESS WITH A COMPANY NAMED OPTIMUM!!! After moving from New York to North Carolina I started experiencing excessively high volumes of data use with the mobile phone service (OPTIMUM MOBILE), that I had been using for decades. I tried to contact their so called [CUSTOMER SERVICE], which in Truth should be called (CUSTOMER DISSERVICE!!]

0 STARS. I have had Optimum for many years and do not recommend this company to anyone. You will not receive the speed promised, the connection is poor and the bill continues to rise every month. When you try to cancel, you will receive the utmost runaround tactic, I WAS PUT ON HOLD 6 TIMES WITH AT LEAST A 10 MINUTE WAIT EACH TIME. Even after being on the phone for over an hour to try to cancel and having returned the equipment they will still continue charging you. BEWARE!!!!

My appointment to upgrade and get better wifi in the house was supposed to be on 8/4/2025. I had multiple text messages and call to remind me. They sent not one but two guys to run wire from the pole to the house. Two hours before the scheduled block of time I got a text saying to confirm our appointmnet on 8/6/2025. I called right away to question on what was going on. They told me I never had an appointmment for that day, which was pretty funny since I had the text messages. I hung up the phone and called back to get someone else since I was being told I was lying about having an appointment that day.

TWO DAYS TO CANCEL SERVICES. Day one, the 5-minute wait time ended with a message after 30 minutes that I was second in line, and as the chat was now closed, I would have to return the following day to contact an agent. On day two, it took an HOUR of back-and-forth with agents to receive confirmation of cancelation. Just when I thought we were getting somewhere, another sales pitch and we're back to square one and I'm beating my head against the wall. Bounced from one agent to another to "finalize the disconnection" who also provided offers - just in case I didn't mean to actually cancel.

We had service in Arkansas for five months with few issues. After moving to Louisiana we have had nothing but trouble. Random outages all day, poor service. We recommended Optimum to family members and now find ourselves apologizing for the crap service.

Price tooooooooooo high. Someone tells you one thing and reassures you that they have fixed your issues but they HAVE NOT. You ask them to transfer you to the cancellation department and they refuse to do so. They don't seem to know how to help you because they transfer you to the next person.

Optimum has to be the worst company on the planet. I am so happy to finally be done with them. An hour on the phone to cancel service and they are still trying to have me pay the full bill for August when service is cancelled as of today. I told them I would Pay a prorated charge 8/1-8/4 and they fought me on it and after being on hold another 15 minutes (an hour total on the call) they said it would be prorated and I would get an email in an hour, which, of course, I never got. The offers they tried to give from $85 a month to FREE!!!

I'm happy to be writing a good review for Optimum. I've dealt with them several times in the last 6 months and I have to say that every person I dealt with was a complete professional. They ended up saving me money while getting new fiber into my home. My neighbors are out on the street literally talking on their phones screaming about Verizon not being good. I'm glad I stuck with Optimum. It paid off.

Called customer service for Optimum about 3 weeks ago regarding a $45 increase in my bill. After speaking to someone for about 15 minutes he promised my bill would remain the same. I get the next bill with a $47 increase. I call again and speak to someone else and no record of what was promised. No appreciation for customers over 30 yrs.

Stole 100 dollars from me, hung up on me on the phone, dishonest staff and horrible in person customer service and over the phone service. Four years of service and I have had nothing but issues through them.

My father’s cable box quit working yesterday August 2nd. I called and was on the phone over an hour doing the same thing over and over attempting to get it to work. They said a technician would be here the 6th. Not too bad but not great. I got a confirmation email and it says he will be here August 13th. So a 91 year old has to be without his TV for 11 days and you call that service? That is just crazy that he must wait that long. That is not service. That is a disservice to a 91 year old veteran.

The staff at the Optimum store on a 174th St. has the most generous, and patience attitude in the midst of performing their job duties toward their customers, but one in particular "Issac" this gentleman is so driven with fine qualities on satisfying his customers, he's a supervisor in the making!!!

Worst Internet experience ever. I have to keep unplugging my router and plugging it back in every single day since the 2nd to last week of July in order to get Internet access. What's worse is when it says that my wi-fi has no Internet access, but my router shows a green light on the Internet symbol. I'm just trying to enjoy my vacation at home, and this is truly making me feel like I should go back to work instead. This is honestly ridiculous.

They use an AI bot to verify you before assisting you... The bot asks you to verify account info... I stopped answering when it sounded like a scam wanting me to say my bank name, full account num, bank routing num, names associated with my bank acct etc... After saying NO to the bot, a supervisor got on the phone and said I need to give that info to the bot which is being recorded. (You know? Like every other scam call you get). I told her that it was wrong to ask customers to verify a full checking account number, over the phone no less, to which the customer can't even see themselves when they log in... Only the last four. So why does the customer service team have access to my full bank acct info on Optimum site, yet I don't? Finally I asked this supervisor to refresh her screen. Then I said, "That's right. You can't see my checking acct info anymore because I just deleted it from my account. Now you know who I am!!!"

Optimum is the worst experience I have ever had with an internet provider. The actual internet was pretty decent and reliable with the exception of 3 or 4 outages. The real problem is dealing with the customer service team. I tried to disconnect service because I was moving and was told that it would end on August 1st, wrong. I tried to log in to work on July 30 and no internet. I called to ask why and they said that they could not select a specific date for disconnections and I would have to pay $95 reactivate my account and pay a prorated amount for the 2 days.

I am a new customer for Optimum. They had 3 options when signing up for a new customer discount. I call within 24 hours of installation realizing it was the wrong tv plan signed up for and needed the higher plan for the first time customer discount. They said they could add the 14 channels but it would void my new customer discount. I called like 12 hours after installation. This wasn't the first or the last issue either. I am on auto pay. Optimum messed up on the bill so I paid 200 instead of 250. Then the portal says that I am late on my payment. I paid it right away with no late fee but that is very unprofessional. On top of it I had multiple talks with customer support for both mine and my grandparents account, and they sound like they hate their job. They are stubborn and don't listen to the needs that you want. This is a very unprofessional experience all around. They are lucky that they are basically a monopoly on actual cable.

I am a customer of Optimum in Southampton NY. This is by far the worst company I have ever had the displeasure to do business with. I would have dumped them a long time ago but they have a monopoly here. I am a seasonal resident; paid to hook up in June; today is July 31 and I have paid for 4 months of service. I have received no service. The internet sometimes functions, the television never does. The cable channels are always down. I would do business with Hamas if they were the only alternative. Tonight I was on hold for 32 minutes plus before I hung up in discuss. Good thing I like to read. My $450 of so far is in the trash. Since Verizon is my cell carrier, and they do not offer Fios in my neighborhood, I am stuck with Optimum. I plan to dispute the payments with my credit card company. I HATE OPTIMUM and would not wish them on my worst enemy.

Updated on 08/27/2025: My mom is 85 years old and moved a month ago. Since then, she hasn't had any phone or internet service. The representative, Haze, couldn't disconnect her service on the same day I requested it, meaning my mom has to pay for an entire month of service she never received. Technicians came to the property at least ten times without resolving the issue. After a month of her being unable to call in case of an emergency or reach family and friends, I decided to switch her services to Verizon. They had her up and running within two hours. I gave Optimum a chance, but they failed, leaving me no choice but to find another provider. Ultimately, my mom's safety takes precedence over loyalty.

They ripped me off and made me extra then hassled over it when I asked for a better plan, and then intimidated me during downtime to expect me to pay more for internet that I have unlimited on. They are a terrible company because they didn't compensate for it and expect me to continue paying for their terrible service which I feel is a dis-service. Why would I pay for that? The fact that they bully me and cut my data off after I paid for it is enough for me to write this bad review. They have so much damage control but no actual customer service. How weird.

I was on the phone for 1 1/2 hours trying to disconnect services for internet and mobile phone. The internet got disconnected but I got a notice that I owe for mobile services. Now I have been on a second call with customer service for almost an hour because they will not transfer me to the cancellation department. They keep asking me for information about my other cell phone carrier which I refuse to answer because I have explained multiple times I do not want anything to do with Optimum even if their services were free.

I've been trying to cancel an appointment I was basically forced to make. I’ve canceled twice using the Stonewall phone cancellation line, which they force you to use. It’s some outsourced, work-from-home call center. Both times, the rep said they couldn’t cancel it and transferred me to another department with a one-hour wait.

After trying to negotiate a lower plan for my elderly mother to have cable and local channels nothing more they have jacked their basic packages up to 250$ a month is the minimum to allow local. When asked to lower it they said it’s all streaming and only cable channels, no local. Disgusting for people on limited income. 1/4 of her income is now so she can have TV - the only entertainment she gets being bed bound. 😡

Wow, what an awful company. Not only is their service dog shit, I think their customer service might be even worse. I was a loyal, 6 year customer of Optimum. I moved out of state and I tried to cancel my service but was told that I had to pay for 3 weeks of service, even after I turned in my box. No respect, no appreciate after being loyal for 6 years. Reach out to customer service, I'm sure you've said. I've tried. I've been on the phone for over 2 hours and most times the call just ends with no resolution. Use Verizon. Use AT&T. Shit, at this point use dial up. But DO NOT give a dime to this corrupt, awful internet provider called "Optimum"

I called Optimum to request that they activate service for my son's townhouse on Aug 5th. The lease starts on August 5th. The equipment was scheduled to be delivered to my house (self install on Aug 5). I did NOT receive any confirmation email. I called Optimum back and was told that the equipment was being expedited to the new address. Since the lease doesn't start until Aug 5, I was very confused. The lady was able to have the equipment shipped to my other address with the understanding that it would be activated on Aug 5th. I was on the phone with Optimum for over 2 hours.

Optimum Cancelation of Service...if you think you will change to another cable carrier - DO NOT sign up with Optimum. It takes an hour and 17 minutes in chat to get the agent to stop offering deals to keep me as a customer. This is extremely annoying - and wasting my time to deal with this "game" they play. No wonder people hate cable companies. If you have to go thru this...be sure to ask for a "disconnection specialist". (Of course the disconnection specialist tried to sell me offers as well ). I hope the agents do not do this on purpose - meaning it is the game Optimum makes them play to keep customers - because I don't think real employees would be this annoying to customers. We the customer must stay on the line to get the service canceled because you sure don't want to start over with another agent!

I think this might be the worst company I've ever dealt with. They're dishonest and deceitful. They bill you three times in a month for absolutely no reason from different company names. They are very difficult to talk to and feed you a line of BS. I have generally found internet companies to not be that great, but these guys are the worst of the worst. Same thing when they were called Suddenlink and it doesn't matter that they have now some cablevision name. Custom better consumer if has rated them with an f and there are charges against them from the federal government. Something needs to be done. Extremely questionable business practices.

Optimum has hands down the worst customer service I’ve ever dealt with. Trying to cancel my service has been an absolute nightmare. I’ve called multiple times, been put on hold for over an hour, transferred from department to department, and still no resolution. Each representative gives different answers, and not one of them is able—or willing—to help. What’s even more frustrating is the complete refusal to let me speak with a manager. Every time I ask, I’m told a supervisor will call me back, but of course, no one ever does. It feels like they make it intentionally difficult to cancel or get real help, hoping customers will just give up. This company has no respect for people’s time or money. They’re quick to charge for poor service, but when it comes to support or accountability? Crickets. Avoid Optimum at all costs. It’s not worth the stress.

I have been having the absolute worst experience with Optimum. I have been with them for many years and cannot believe what is actually happening. They have lied to me non stop and do nothing. I signed up for fiber optic and was told there would be no charge. They actually told me my bill would go down by $30. Next, I got a bill for almost $500. I called and was told it was a mistake and the apologized over and over. I was then told that someone would contact me and do not worry.

I’ve been trying to cancel my Optimum service for over two months after switching to Brightspeed — and the experience has been incredibly frustrating. Last month, instead of canceling my service as requested, the representative placed me on some kind of “offer.” Why would I need an offer for a service I clearly said I no longer need?

They offered me $40/month 1GB wireless internet access with 1st month free and free installation. My first bill was $139. I called customer service who just gives the run around and doesn't help. They just transfer you back and forth for as long as you stay on the call. The worst Customer Service ever. They get zero stars but this application does not allow zero stars so I had to give 1 to warn you all.

The amount of lies and manipulation advertised by these phone companies should honestly be illegal. Customer service was dismissive as well. We spent HOURS on the phone trying to figure out a family plan, and we were told specifically that one of the deals would work to trade our phones in store. Turns out that was a lie, and not only were we unable to trade in all the phones, but we basically needed to pry it out of the workers to show us exactly what was going on. Families will continue getting screwed over because of this false advertising, and we DON'T HAVE TIME for this crap. Do better.

I contacted Optimum about my bill going up and was told they advised all their customers about the increase which they never advised me, it was a $5.00 increase but this now brought my bill to $344.06. I was told they could bring my bill down to $230.00. All I had to do was upgrade my equipment. I asked if they were talking about Fiber and was told, "We are migrating you to new Fiber Internet," plus I would receive a $100.00 credit for installation. I asked exactly what this mean, what are they going to do and was told they will come and change the wire and new equipment which is free. My reply was, "Great. If you can bring my bill down to $230.00 I will upgrade." Being a senior citizen on social security this was music to my ears. I asked this will be my price every month not just for this month and was told yes every month.

If you’re thinking about getting service with them please rethink it. I have been getting charged for services that I had canceled and they refuse to refund me back my money and their customer service is horrible.

I planned for a technician to come set up internet, had confirmed and everything. Right before technician was supposed to come someone called saying it was canceled and they needed to reschedule. They said it was canceled because I had to pay more money after the initial amount I already paid for setup. Then said once I paid additional amount it was going to take a few days to get a technician out again. I ended up canceling the whole thing. Seemed super shady. They told me it would take 30-45 days to get all the money back I put in. So we will see if I get it back but it was a horrible experience. I was transferred so many times to the wrong people during this call too, just ridiculous.

I have been a customer of Optimum for 4 years. When I started, it was called Suddenlink. I had basic cable and internet. As the years went by, the price kept going up. Before I canceled it, I was paying 209.00 for basic cable and internet. When, I would call customer service to find out why it kept going up, they would tell me their prices were going up and all they could save me was 5.00 a month for auto pay. The cable and internet went down often for days sometimes.

I called for service last night. First heard my payment was late, then wrong phone number and email listed on acct. Have had them for 20 years. Called again this morning, still wrong info on acct, after updating last night. Paid bill 2 weeks before due date, now it's 3 weeks- no payment listed, past due fee applied. This is all MY FAULT? Just not right

I wish I could give 0 stars, so 1 star it is. I switched over to Optimum Mobile from T-Mobile 9 months ago. When I switched, none of our phones were working, receiving phone calls or texts, etc. After 2-3 days, and 20 phone calls, we finally got the phones working. We were constantly getting dropped calls, choppy service, and inconsistent bills. Anytime I've called Optimum, they have never been able to assist me with what I was asking. They also make a lot of false promises with billing. Last month, someone was able to hack into my optimum account, change the password, code, and added a travel day pass to it. I had to go to the optimum store to have them fix it and they couldn't explain how this happened.

I had to speak with THREE different people and was on hold for over 20 minutes until I was finally able to get someone to send me a return shipping label to return the mobile phone that I never used! I spoke with THREE different people, on THREE separate occasions (one at Optimum Store when I was getting a new cable box, one while talking on phone with cable technician, and another when I was talking to a Optimum phone rep) who tried very hard time to sign me up with their mobile plan!! The third gentleman (who sold me the phone) told me it would reduce my monthly cable bill by $10/mo. This was later discovered to be a mistake and not accurate. They will continuously badger me to sign up and aren't very knowledgeable with their products, prices, or plans. Very very frustrating indeed.

I have been with Optimum for a year and half and not by choice but because it is the only provider in my area. It is costly and not worth the money with the service they provide. I work from home and internet has been getting worse each time. Kids play games and do streaming and that doesn't even work. When watching TV, it constantly lags. I have had enough with optimum and found Verizon provides internet service in my area. Although Verizon cannot provide FIOS in my area I will be switching to their internet plan.

I’ve always find some kind of trouble with this company. Beginning with the app not working or being down. Recently I drew the line when they changed my bill amount without even contacting me beforehand.

Constant internet outages. Internet is out of service all day they never meet their estimated repair completion times. When you try to contact customer service they cannot be reached only sales and billing. Then when I tried to cancel they held me up for over an hour and 20 minutes when I said No cancel my service repeatedly. Then they said because I am 2 days into the next billing cycle I have to pay for a whole extra month of service. I asked to speak to management and they stalled and said the manager would call me back the same day. They did not call and they did not try to resolve the issue.

So past few weeks I have multiple channels in Spanish like really why am I paying for channels I can't watch due to language. If the Spanish people want to live in the US best to learn English. Why should I have to skip the channels I love because of it.

I upgraded my Optimum plan because I saw a promotion for 1 Gbps at $60/month, the same price I was paying for my previous 500 Mbps plan. The representative who helped me switch also confirmed it would be $60. However, my first bill was $70. When I called, another representative told me the promotion is actually $70, but if I enrolled in autopay, it would be $65. I did that, but I am still being charged $70 plus late fees. This feels misleading and dishonest. I would appreciate it if Optimum could honor the original $60 rate I was promised and remove the late fees.

This hands down the worst internet provider I have ever dealt with in my life. Not only did they double the cost of their service, they made me pay for the final month when I didn’t have any internet to my house. Now the icing on the 💩 cake that is Optimum. They sent a bill for the modem they said I never returned. I returned it in their pre paid box and have a signature confirmation and they are still pursuing me for the money. The customer loyalty department are a bunch of telephone tough guys. You will really know how much of a rip off their service is when you talk to that bunch of **. Smoke signals are more reliable than this terrible company.

Optimum is by far the most horrible company still in existence. I would suggest finding any other company besides Optimum. Customer service is a zero on the phone, appears to be in another country. In person customer service is even worse. I returned my cable equipment in person to the Terrell, TX location and the lady said that I would receive an email for the receipt. That was my first mistake, leaving without the receipt. So I drove back to the location and they claimed that they could not reprint the receipt. I was able to take a picture of the computer screen and all my equipment, video of me returning the equipment etc. While I'm standing there, they claimed that a box was missing, which was in the bag. Strangely enough, I get an email for that 1 box being returned, while standing in the store, which means that an email for all the other equipment was never sent.

If I could give this company zero stars I would. We were out service for almost 2 weeks and they refuse to credit us so I finally said we’re done and it took an hour to cancel the service. I swear this company was created by Satan and is run by demons. I want so bad to get our attorney involved but it would probably be futile. Just figure out a different way to have internet, mobile hotspot if you can’t get fiber like our situation but don’t torture yourselves!!!

WORST SERVICE EVER!!! I have been trying to cancel my service since December. It is now July. I was told in December that I was going to be sent a FedEx label to return my modem. Never happened. They started charging me again in April. I called. I was told I will get the label and a credit for the April bill. Never happened. They charged me again in May and June and are now trying to charge me for July. I called. The person I spoke with didn't want to hear what I said. He just wanted me to pay the bill. I asked for a supervisor. He tried not to let me talk to a supervisor. Then put me on hold for 45 minutes and then hung up on me. I would never recommend this company if it was the last service on earth.

Save yourselves from Optimum. Poor internet and wireless service. They have cellular coverage issues, call disconnects in the middle of interview. It's a norm! No ownership! Home internet outages are a norm. No one takes ownership. No one refunds or compensates you for the time lost. Prices go up after 1 year and they are merciless. You will locked into a contract or deal for years, paying high dollars to quit. It's a trap! Quitting is the most, let me say again, the most uncomfortable, in humane and difficult process. They hold you hostage over the phone for hours before they can release you a transfer pin for cel service or if to cancel your home internet. They will make you hop between multiple people forcing you to give in, stay with them, they will beg, throw anything at you (free lollies, free internet, free phone), so that they can make money off you for 1 more day.

I have paid my bill every month on time, I use an American Express card to pay my bill. But this month I had to use my bank card, because I had to get another card. So I called Optimum and a fellow said he could help me, I said this month I wanted to use my bank card to make a one time payment for $ 40.27. he confirmed the payment, on the 8th, the payment went through my bank on the 9th. Now today I get a message from Optimum that that payment was declined. Nope it went through the bank, on the 9th, I even called to verify with my bank, yes it said a, Digital payment, $ 40.27. now Optimum says I owe for this month. I've been on the phone all afternoon, and every time I speak to a representative, they give me a new phone number to use. I have fifteen # numbers for Optimum. This just isn't right. I'm not paying twice. Honest truth. What a shame. Teddy **.

I have been with Cablevision for many years, recently I am missing channels, have had 2 technician at my home to discover that the issue is with the cable box outside that needs to be replaced, these channels are missing for almost 3 weeks now and they honestly want me to pay the bill due on the 29th of July. They will not issue me any credit until the issue is fixed. I've already taken 2 off from work to have nothing done. All they keep telling me is they are sorry, well so am I. I am very much thinking about going with another company, that know how to treat their customers and not give them the run around and avoid the situation in hand.now I'm being told they are coming on Friday 7/18/25, and they tell you this so you don't keep calling. I've been calling every day for almost three weeks. Someone needs to do something with this company.

I have been a customer of Optimum for two years and in my opinion, they are without question the worst customer service department I have ever dealt with. It took 4 techs to contact me before I finally got someone to restore my service after more than a week. Honestly, I would rather not have any cable and just get internet through a different company. The prices are ridiculously high and continue to go up. They will not let you cancel the service without telling me I owe more money. They have permanently lost me as a customer and would highly recommend others to avoid at all cost!!

Optimum has a monopoly in Georgetown, TX. They acquired the previous provider and began raising the rates every 3 months after the first year of service, The cost went from 65$ per month to 148$ at time of cancelation. This was with auto payment and paperless billing. In

Absolutely the worst company I've ever dealt with, bar none. I never write reviews and created an account just to do this. Please, please avoid Optimum; I truly think it's committing fraud. We spent an hour and half on the phone cancelling service a couple of months ago because we couldn't stand paying $339/month any longer for decent internet but horrible TV (constantly going out) and a phone we never used.

Inconsistent speeds. Nowhere near the speeds promised. Lots of disconnects and issues. Constantly having to reset my modem and router. The service call was no help. Tried to cancel and it took my almost 20 minutes to cancel my service after multiple people kept making sales pitches. Avoid.

Updated on 07/13/2025: In response to my earlier review of the poor quality service of their new fiber optic cable system, their computer (?) sent a message. Despite the detail in my previous review, I was asked if I was having problems. Their test said to send an email to "brandreview@optimum.com." Did so and the response I got was that it was a ..."bad destination mailbox address." Well, at least they are consistent. Consistent lousy service and terrible customer support.

I’m sure this has to be the 1000th + review that rips this horrible horrible company but I’m gonna say my peace because I’m hoping it will make me feel better. I’ll spare you my story because it will be the same as everyone’s story. But the total lack of competence, customer service, knowledge and disregard for human beings’ feeling is infuriating. I could go on for days, but this has got to be the single most worst company for customer service. I wouldn’t recommend this company to my worst enemy. The employees even know how bad it is. It’s just mind-numbing.

Disgusting. I wish I could give them a 0. My mother is 90 years and the customer service rep (with her permission) refused to allow me to speak on her behalf. She could not understand his foreign dialogue. He was nasty. The service is horrible. My mother is without a home phone more than she has service.

The WORST company on Long Island. Customer service is nothing short of a joke. Price hikes, disaster internet speed ranging from 300 MBPS to 4 MBPS.... IN THE SAME HOUR.... Ask them to fix it, they won't. I am switching to another provider this week, and happy to be rid of Optimum. Oh, the last time I spoke with the service dept. They resolved an issue and asked, "Is there anything else we can do?" I said. "Yes, I want you to tell everyone in the highest office to look up the dictionary definition of the word 'Optimum' and to realize, how in every way, you are not it." Somehow, I don't think they got it.

I only had Optimum for a month and had several interruptions and an outage that lasted 2 days...I'm not going to pay a high bill for something that I can barely use...I talked to customer service to cancel my services and they were so pushy and rude and trying to offer me and tell me what's best for me and give me a discount to stay with them but I already made my mind up because that will not change the fact that there is always an issue with the service...I talked to them for 2 hours trying to disconnect my services but they kept being pushy and didn't want to disconnect so I hung up on them because I was very frustrated ...So now I'm not sure if my services are still on or not but I have nortex now with is way better with their services and customer service is very polite and respectful

There are internet outages weekly. Extremely frustrating when you work remote. Then to try and get compensated for being down all day, you can't get through to customer service. I wouldn't recommend them to anyone.

My internet cable is lying in the road and when I called to inform them, they said no techs could come out to fix it. I even said, "This is a hazard, is it not, cars are running into" and they told me, "Yes, it is" and that a tech will be out eventually. That's a lawsuit and every car that's hit it, I have told it's Optimum and they won't do anything about it today.

We have been stuck with Optimum internet in the Lake Tahoe region of CA for the past few years. Internet connection regularly goes out for no reason during clear, calm weather. The customer service is horrible and farmed out overseas. There is no way to communicate to local service offices. DO NOT USE.

Pay close attention here. When I say avoid this company at all costs. Believe me. Avoid it. I've been a 6 year customer only because I was a Suddenlink customer in a small town that had no choice. Optimum bought Suddenlink and it was what it was as I still had no option. Over the years erratic billing followed up with the absolute disgusting customer service became an issue. My small town now has much cheaper and better options to which I was absolutely extatic about. This is where the real nightmare begins.

We had Optimum Suffolk County NY. We moved to North Carolina pleased we had left this company behind. Then they took over our internet, TV and phone company here. They jacked up the prices more than double. The exact same cables, modems, and cable boxes are used. They advertise faster speeds- but how is this possible when nothing has been upgraded? I believe it is a scam, you pay thinking you got 1Gig or more than 300mbps, but the equipment is the same from the 1980’s. I recommend avoiding this company.

The service for internet and cable does not connect and is very difficult to use the few times it does connect. I have tried to disconnect the service via phone calls, emails, letters, and fax's. I have had multiple agents just hang up on me, pretend they could not hear me, put me on hold, refuse to accept a Power of Attorney legal documents. This group is truly the poorest customer service I have seen.

They’ve repeatedly raised my internet bill without warning, and their website deliberately hides pricing behind vague “special rates” that conveniently expire—unless you call in and ask to renew them. There is no transparency, just a system designed to confuse and frustrate. When I tried to cancel, I was bounced from one rep to another, hung up on, and the service was never properly disconnected. They also refused to let me remove my payment method—something no company should have the right to block. Now they’re trying to charge me for a month of service I didn’t even use.

After experiencing very poor service and customer support, I got another service. Optimum continues to bill me in spite of very clear communication from me. Will need to escalate this to consumer affairs and banks. Do not use this company.

They promise promotions and don’t honor them. Your bill is a different amount each (mind you I pay my bills on time). You call, speak with a supervisor. They will tell you they applied discounts and never put it in the system. I been with them for nine years and it keeps getting worse! Time to find another cable company! I would not recommend them to anyone!

I was a customer for over a year. The service was always having outages in my area and there was interruptions at least once a week. I switched my service to another company. I called to cancel and spent 28 min trying to do so with the customer service lady being very pushy offering me different services. I finally told her do whatever you want but I’m not paying anymore because I’ve told you I want to cancel over and over. Well a month goes by and I get a bill. I called AGAIN and I must’ve gotten the same lady because here we go again. Same pushy woman trying to convince me to stay. I finally had to pretty much go off on this lady to get her to cancel my service. I have never in my life seen anything like this. Save yourself the headache.

This internet is absolutely awful. I tried to disconnect because the service that I was getting wasn’t very good. I got on the phone with them to disconnect and they offered me a deal to keep me on which was internet at a lower rate but higher speed with 3 months free. Needless to say, they lied. They gave me credit at a lower rate and the 3 months free turned into 1 and they are still wanting me to pay. The agents will just say just about anything to keep you on and straight up lie to you so you won’t disconnect. I will never go through them again and no one else should either.

It took me 25 minutes to cancel my service after talking with 2 different people. I already had another service installed by a new company, which I told them. I had to repeat over and over I was not interested in their offers to the first CSR. I finally had to raise my voice to make him understand no meant no. Then he transferred me to someone else. I will never recommend Optimum to friend or foe. I had enough. No means no.

If I could give Optimum zero stars, I would. We recently tried to cancel our Optimum service due to a move out of the city, and it turned into an absolute NIGHTMARE. What should have been a simple request turned into over an hour of pure frustration and disrespect from Optimum. First, we were transferred three separate times — each representative giving conflicting information and none of them actually able to help. One even claimed we couldn’t cancel the service at all. Excuse me?

My internet has been experiencing consistent packet loss ranging from 14 to 100% for months now. This leads to my internet cutting in and out consistently. Called for technician 1, did some repairs but didn’t fix my issue unfortunately. Got free internet speed upgrade, and a free new modem upgrade. That was also not the issue. Technician 2 found the issue to be at the pole, and assured me the problem would be taken care of. I got the number of a supervisor, and they can’t tell you when the issue will be fixed, but assure you they sent a ticket and it will be looked at by the construction department. It has now been 3 months since they figured out the issue, no repair in sight. When you are having issues they are very generous with speed upgrades, free modem, and The technicians were great people, very professional and timely. But the customer service of this company on construction is lacking.

Worst website design ever, meant to be confusing and unable to help you out. You have to call customer service for basic needs. They raise your bill without you knowing, you have to call them and complain in order to get a halfway decent rate, and that's really only if you are either a new or very loyal customer. They won't give you money back for outages.

This is such a an awful company with horrible customer service. They reported I hadn't paid a bill after I paid up, filed to disconnect, they came and got the equipment and a few months later say I still owed them. I called, had it supposedly handled but then two years later they send my information to credit agency. The service was so awful, it was down more than I had it and I literally disconnected from them because it was the worst company ever.

We have been with Optimum since they were Cablevision in the mid 90's and they have the nerve to charge us $300 a month for basic internet, landline and 2 cable boxes with the most basic channels you can get, and this is for a senior citizen and veteran. They have raised their rates on us every few month while providing nothing extra, they are beyond greedy and will continue to raise their rates as more and more people leave. I'm sure within a year it would be $350 or $400. They prey on their old customer who live on limited benefits. We removed the 2 boxes and they still want $130 for basic internet and a landline, we are going to go with Tmobile $35 a month internet and put another nail in the coffin of optimum. A predatory and terrible company, go with Dish and get 2 boxes for $115 a month and 3 months free.

I cancelled my internet service 2 months ago but kept the landline from them. Since they are slow at billing changes they are forcing me to pay for the 1 of 2 months service because they take 1 month to change billing in their company. Doesn't make sense to me either!!!!

By far the worst customer service ever. Outages up to 24 hours they do this for some reason but give NO reason or heads up what is going to be done. I tried to change the name on the bill. Nothing else. Just the name. Went into the optimum store. Was told to download the form and send it in. I ask, "Can you print it for me?" "No you have to download it yourself and send it in just to change the name?" Phone service is even worse. Can't understand the language. All I want is internet and English. Please this provider obviously don't care. Moving and NOT using them anymore. I would not give 1 star but have to so I can leave review. Don't use. Don't do it no way.

Absolutely the worst company I have ever dealt with. STAY AWAY! Prices get hiked every year, service sucks, customer service is even worse. Will take you hours & hours to cancel service. I’m 2 weeks in, still trying to cancel.

Optimum internet is spotty at best but it's the only option where I live. But my reason for cancelling service is moving. Canceling their internet service requires determination. I tried to speak with a manager but she refused to come to the phone. All equipment was disconnected by the end of the month but they are charging me for an entire extra month! $110+ for 100mb non-fiber internet only! Equipment has already been returned so $110 for nothing, zero service. If you have another option for internet service in your area go with anyone other than optimum. Unfortunately zero stars isn't an option.

Unreliable, paying for 1 Gig speeds and getting less than 600 mbps, having the internet cut out every time I try to do something important. Pathetic customer service, abysmal connections. Get Verizon.

I missed a whole week of work because of this crappy company! One whole side of our neighborhood did not have cable internet or phone. All of our neighbors are elderly so if they had to get in touch with someone they would not have been able to. Instead of sending a truck out to fix our service they scheduled a tech to each and everyone of our homes. INSANE! They kept saying they see no outages in my area. Well Wouldn’t ya think with 5 people calling they would send someone out! The tech that came to the house his name was Jake and he was so pleasant and kind. He kept apologizing but it wasn’t his fault. He came out and it took him 2 minutes to fix our service.

I wouldn't recommend this service to anyone. Both their customer service and general service are terrible. I'd recommend any other cable service. Their prices keep increasing while the service keeps decreasing!

The absolute WORST customer service in existence! They shut off my internet because they said I had canceled, I had not. After HOURS of fighting with the various departments I was bounced to, they can never transfer you to the RIGHT department. I asked several times to speak to a supervisor but one was not available, but would call me back. Two days later the same CUSStomer service rep called claiming to be a supervisor. I FINALLY got it turned back on with the promise of a discount for two months of $50. Even have email to that effect. Never happened and they say it was cancelled. If you have any other options, avoid Optimum like the plague.

I have been a loyal customer for years but unfortunately, their service and quality has significantly decreased. I had upgraded by wifi to 1gb 4mo ago and it is still not giving me those speeds. I was told, I would receive a new modem to enable these speeds but so far, I have not received this. I have called 5 times and each time, I receive a promise that it is coming and even worse, they try to keep selling me services. Each time, I have to explain the same situation to new people. It is getting ridiculous. Surely, this is intentional malpractice.

Updated on 07/06/2025: Optimum Mobile of course I had another bad experience with them. I got my bill yesterday and it was higher than it was supposed to be so I called them to find out what was going on and they tried to charge me some of the money for the phone that I had returned because I was having a lot of service issues with it. So I told them that I was not going to pay any money for a phone that was defective. So after going round and round with the agent and about 5 minutes he comes back and says that I'll be credited for it next month and I told him that I was not going to pay for a phone at all.

Cancellation Difficulties: Users frequently complain about the difficulties they face when attempting to cancel their Optimum service, citing long hold times, unhelpful representatives, and repeated attempts to retain their business. Billing Issues and Price Increases: Some customers experience unexpected price increases, particularly after promotional periods end. There are also reports of billing errors and difficulties resolving them. Service Reliability Issues: While some customers report good service reliability, others experience frequent outages or slow speeds, even when paying for higher speed tiers.

Optimum has been a complete disappointment. I hate dealing with their automated system and their customers service reps that are hard to understand because of their heavy accents. Also, optimum does a lot of billing add ons which I hate, and they even bill extra to mail the bill. So, it's very frustrating. If you don't mind paying for surprise extras, then this company could be for you. Also they sent out a notice to new customers saying they would give a better deal, but it's only for "new other customers", which is offensive when I'm treated like a second class person by this company. I feel resentful over how this company treated me and I really think the phone customer service sucks.

Update. June 2025. They are threatening to ruin my credit for not paying for service not received. Elder abuse. Use threats and intimidation. After trying to resolve: 15 yr customer, I returned equipment and requested cancellation, they demand I pay for 22 days of service not received. Worst customer service. After 3 attempts to resolve, their final position: Intimidation and threats to ruin my credit. Elder abuse, as a retiree this behavior is abusive.

They constantly transfer you from one representative to another, and no one ever actually resolves the issue. You're left on hold for so long that it feels like they're just waiting for you to give up entirely.