Optimum Reviews

I'm also done with Optimum! With continued constant lag spikes and high server ping, I'm done with them! Insult to injury, Optimum has had several price increases without warning originating from $86 month to now $120! This company is so mismanaged as they spent a lot of $$$ improving fiber connectivity in my area only to let their service go to S*IT!!!!

They suck don’t use them. Was with them almost 15 years. Horrible service. Was paying $177.15 a month for 1gig. Went with Brightspeed for 3 gigs, and paying $100.00 less. They argued with me about disconnect date and argued with someone in escalation. Tried to give me the internet for $30 a month after being there for almost 15 years of paying so much more. Crappy service, and crappy customer service.

Horrible experience. Support/sales team is an abomination. Pulling teeth to close my account and get my money back from charging me late fees when I closed my account months earlier. Still having to contact the support team to stop texting me about an upcoming bill.

We had Optimum Internet and Phone service from January 2024 until November 2025. The internet service was horrible, lose of service constantly. Customer Service was the worst: long hold times and sometimes I just gave up and disconnected the call. Trying to login to my account was a total nightmare. When we decided to transfer to another internet and phone carrier it was almost impossible to get our account number and a transfer code, I was on hold for 2 hours, they kept putting me on hold saying they had to transfer me another agent which was the 2 hour wait time. I don’t recommend Optimum at all.

I am a FORMER Optimum customer. I am happy and proud to be able to say that. This company, customer service, and ethics are extremely poor. Poor to no service for over six months. All while paying our monthly bill. They would not resolve the issue. We canceled. They billed up for our final month of service - even though we DID NOT HAVE SERVICE. Awwwwwwwffffuuuulllll company. Avoid! Stay away!

Stay away from Optimum mobile!! I had internet service with them for a year. The price jumped 60%! When I called to cancel the internet service, they offered me free mobile service along with a credit for $150. Upon transferring the lines, there was an issue with one of the lines and when I they called me to rectify it, I realized that some of what was promised was not included in the notes or the account. I requested that they cancel the service and the games began. I was on the phone with them for three days, three hours each day and they transferred me to at least 4 different people/ department each day. They stated that there were so many issues why they were unable to cancel the service.

Optimum sent a super rude salesperson **Michael **** to our store. He's the worst salesman ever, rude, disrespectful, arrogant, and racist. Optimum should fire him because he doesn't carry out the trust value of a company.

The worst over all from customer service to billing to block out to WiFi freezing. One of the worst company. Definitely not recommend to no one. Clearly there’s no competition here in Jackson NJ. This the reason they tried customer like this.

Outright lied about the service I was getting. Charged $50 for an "install" that was plugging a cable into a modem I already had. Didn't offer a credit or anything for misleading me. Then when I asked to be transferred to a manager or the cancellation department they disconnected.

We br brought our equipment to return and cancel our service today. They refused to meet us. Get on the phone for 2 1/2 hours with a proceeded to embroidered us for promotions, discounts to keep our service on. All we wanted to do is cancel and move on. After declining all of the Service speaking to four different people, they then proceeded to tell us that we could pay for the service until the end of our next billing cycle, which is over three weeks away even though we have no more equipment. This is the worst company ever. They literally extort you every month. How do you make someone pay for a service after all the equipment is returned.

Optimum is a terrible company that gets nothing done at all. They refuse to send anyone to set up their bad modem into bridge mode so I can use my own router so I can get a hint of good internet. We pay for the 2 gig fiber plan and can't get over one gig because of the lack of help and them trying to sell me a premier help line so I can get a bit of help and attempt to get some decent internet. I've been on the phone with them for 2 hours and they couldn't get my router to just function the way it should. This company is the only fiber provider we have so I have no choice but to deal with their stupid shit until there is more fiber in our area. Don't get optimum. Literally anything else at this point would be better.

Optimum service, when it is working, is a perfectly fine provider for home and enterprise internet. Keyword *when it is working*...The minute something doesn't work as intended, however, and this will eventually happen to all customers, they provide the single worst customer service experience I have ever had in my life. I say this with no exaggeration, I say this with no bias or ill-intent, they need to redo the entire customer service process from start to finish, as, despite being 24-hour, no amount of calling will ever actually resolve your issue.

The customer service operators are terrible. I made several calls requesting to cancel my internet account. They tried to retain me by saying there were discounts. But I had asked them before why they increased my fees after just a few months, and they refused to offer any discounts. Now that I'm planning to close the account, they're using all sorts of methods to keep me. This lousy internet company deserves to go out of business soon.

Horrible customer service. I get it, with this day and age you do not want to waste your human resources for simple troubleshooting. However, where the internet connection has been dropping intermittently, and yes, you do have the logs on the backend seeing how many times I tried to reboot the router myself in the past 3 months, schedule a technician should be allowed period. This is unacceptable when I stated many times that I work from home and when I do, I cannot have the internet keeps dropping on me when I have a meeting call.

Internet service does not work sometimes. And I was never able to get it resolved. My DVR service stopped working about 6 months ago. Again, this was never resolved after contacting Customer Service several times. I decided to cancel the service, however, they wouldn't give me a credit for the remaining 2 weeks that I already paid for. The customer service is terrible. It's very hard to get issues resolved.

They are partnered with our gated community so it’s apart of our HOA. It is HORRIBLE. Our internet goes out AT LEAST 4 times a week and sometimes 2-4 times a day. Having to restart it every time and sometimes it still does not work after unplugging it for “5 minutes.” Which is all they told us to do. We would 100% not use this company if we didn’t have to pay for it.

After 4 years of being TORTURED by Optimum, I'm finally SO happy to be rid of their services. For years they have been the only service provider in our area, finally Frontier came through with Fiber and we are blissfully exuberant to rid ourselves from the clutches of Optimum. For the last 4 years the service has been atrocious, the actually internet was sub par and grossly overpriced. To get a hold of a customer service agent is near impossible and when you finally get a hold of someone then they have all sorts of irritating tactics to tell you they will lower the bill to keep you as a 'loyal customer'. I tried to cancel today and they charged me an entire extra month of internet just to add insult to injury. Save yourself some time and never concede to giving this evil company your money.

If I could give this company zero stars, I would. They are the absolute worst company to deal with. But unfortunately, they have a monopoly in my area, so they are the only game in town for high speed internet. I have spent so many phone calls to representatives to work with promotions and contracts for services and every time the rep tells me something, the bill comes and it's not what they promised. Then I have to get someone else on the line and they tell me it's going to be one way, and it's never the way they promised. After going round and round with them to get someone to stick to what they tell me, I thought we were good. Then, when it was time to cancel the service as we "cut the cord", the rep tells me everything is good to go. Then, the following month, I got a bill for one of the services that i cut out. They can't even cancel something correctly. Boy, do I wish there was any other option in my area...

Optimum is the worst company I have ever dealt with. There is no customer service. I ordered three phones. They were lost in the mail. Neither Optimum nor FedEx could say what happened. Then they arrived 3 weeks late, dropped at the wrong address. Meanwhile I'm paying for mobile service to Optimum and my previous carrier, otherwise I don't have phone service. In those three weeks I was on the phone with robots and people for over 10 hours. Then I tried to transfer my numbers. I was on the phone from 5 pm until 8 pm. I had conversations with people with incomprehensible accents, which, yes, is a customer service issue. It is not fair to force me to communicate with someone who cannot be understood, anymore than it is fair for someone from their country to be forced to communicate with a person he cannot understand just to get the service he is currently paying for and is not being delivered.

This service is absolutely terrible! I pay for faster internet speed and it's slower than you can possibly imagine! I've reset the modem 10 times already and have been on hold with their customer service way too long! You would think by now they'd have their s**t together! Fat chance of that happening!

If there was 1/2 star I would put that. First signing up with Optimum was fast, almost no wait time. However, the service on the cell phone and my computer was terrible. I kept getting reconnected to my remote desktop. Trying to disconnect is truly the worst business experience I have ever had. Hours and I mean hours on the phone for multiple days for them to finally give me my transfer pin. Then I was told the only thing left was to return my router, which I did, but when I asked the service rep at that counter to give me my final bill he said I had to call to get cancelled.

Stuck being customer for years due to lack of availability of a decent provider in my area. Frequent disruption of service, customer service straight out lies to you and every time there is an issue, they spend most of the "helping" time, trying to sell you more.

Thieves! I paid for a service installation was told I needed to pay a certain amount. Paid said amount and then was told my services would not be installed because I need to pay even more money. So they took my money and now refuse to give it back.... Called Frontier they came same day to installed and didn't even charge me.. Optimum stole my money.

Worst experience of my life! Not exaggerating. I have been with Optimum over 9 years. I called Tech department September 4th. During the conversation (she was able to fix the problem of not getting all the HBO channels) but she said they had the wrong address on my account. Being that I have been with them 9 years it was most confusing but anyway she put in a change of address. That led (completely unexpectedly) to them closing my account and opening up a new one. No new equipment or anything but an increase of DOUBLING my monthly payment.

My bill the first four months I had it stayed the consistent amount. It was supposed to be after that every single month my bill has gone up $60 $60 more every month. It just goes up higher and higher and higher. I call they tell me that this is not true. I have my credit card statement in front of me. They charged you $50 then 100 and 150 then 200. It’s absolutely Ludacris they will not give you your money back. They charge you a late fee because you stop your payments to them because they’re overcharging you and then they won’t let you have your service back on until you pay them all this money you don’t owe them and they put you through to a Third World country where you can’t even get if somebody on the phone that will tell you exactly what’s going on.

If you like to be lied to repeatedly, disrespected, and disgusted by the most irresponsible customer service possible, this is the company you should call for your mobile phone provider. They are the winners in my book of the worst company ever.

Terrible, my equipment went out and 3 trips to the store to return it no one was there. Notes in the door. 2 months later I finally called to cancel. They bounced me to 2 people and she was the worst I've ever encountered. Kept reading the same lines over and over. I just kept saying all I want to go is cancel my service. I finally hung up. Tried again. Guy says I owe money so you can't cancel if you owe money. So you can't stop service and future charges if you owe money. That can't be legal. So I tried to pay the bill and it set it a future date past my next bill due 4 days which would generate a late fee. So I tried again and the option to change the date to today wouldn't work. So I made a quick pay which worked. Trr. I called back and have to wait for it to process to cancel my service. Now I'm getting calls once an hour from the sahea department. Absolutely dirty people.

Be cautious. I had no issues with the service itself, but when I moved from Texas back to my home state I called to cancel, called several days later to make sure it was canceled, and called a third time to make the final payment and confirm everything was clear and our business was concluded. 3 months later they charged me over 200 dollars and going through my bank records realized they charged me 100 dollars the month prior. When I called them they said despite calling to end my service and three individuals confirming the cancellation, they didn't cancel the service and wanted payment for the 3 months I hadn't even been in the state. I couldn't get the 100 back but my bank was able to contact the company and refunded the 200 after reporting it as fraud

Stay away from this company, pricing beyond reasonable, my basic internet price went $70. Customer service useless and unprofessional. I cannot close my account, returned equipment still getting charged.

This is some of the worst customer service I have ever experienced. All they do is give you the run around and try to sell you something else. Their internet service is terrible. It is constantly going out and they never seem to fix it. It’s sad because they are about the only internet service in my area and we are stuck with them. Can’t wait for another internet service provider to come in to our area.

Long wait times and customer service reps that are hard to understand. Not sure if they are given faulty equipment or just too much background noise. Be prepared for phone calls to be over an hour long. They like to repeat the same thing over and over. They do not have the proper information on their screens or and reference of the last calls you made. It's taken 3 phone calls, close to 6 hours in total just to get my account billing correct. Every time you try to adjust your service, they try to upsell you on some other service you do not need. If they offer internet service do not buckle and purchase TV or phone. You can get that much cheaper and more reliable elsewhere. Unfortunately, there is no competition internet wise in my area which is why they can treat us however they wish.

Please do not believe what Customer Service tells you over the Phone. My internet bill went up and I called to find out about any new promotions. Went to cancel my internet but then was sold a phone and internet package to reduce the internet bill. Didn't want the cell phone but was told if I didn't take it I would not get the deal. Called this week to check pricing and there was no reduction in the internet and I'd be paying $5 for a phone plan for a year only. I was on the phone for two hours only to be told I would have to pay a $50 restocking fee for the phone which I was not told about. We asked if there were any penalties for returning the phone and cancelling contract, we were told no. If I had waited nine days more I would have had to pay $370 to cancel the cell phone plan. Please don't believe what they tell you over the phone, get everything in writing. I'll be cancelling everything I have with Optimum.

Awful customer service. Bad connections. Expensive tv packages. Lousy packages. Don't waste your time with this company. They will keep you on the phone for as long as they can. Hard to get rid of them...

This is a criminal organization. They will raise your rates constantly without telling you their service is subpar. The customer service is an absolute joke. They're rude. They will not help you. They will send your calls to every other department to try to deter you. Stay away from these criminals. All they want is your money and they give you s*** service

I called to see if Optimum service is available in my area. After a long list of unrelated questions (own vs rent, my age... etc. they asked for my social security number. When I reminded them that I just want to know if there's coverage at my home address, they hung up. I want nothing to do with that business model.

Can't express how dissatisfied I am... Over 30 years with them.. Have been lied to, deceived and had hours of my life wasted. Customer service is sadly going bad everywhere but this is the worst possible, they do not try and help, just read off scripts and sell and then do whatever they want anyway.. Had issues with cable so was going to switch but got sold on fiber, it's cheaper and better and bill will drop to 234 from 348, ok I'm in, I'll stay. Tech Renzo showed on time (he was great by the way but does not work for them, he is independent contractor lol), expained fiber not really available to me as it's not close enough to my house, as they had already turned off my service early in the am with tech coming, sets all up perfect...

Optimum phone services aren't worth it! The phone line continually drops and when speaking with the representative, they stated they are building towers. Two years laters, I'm still waiting for a tower or for the service to stop dropping. Due to being in a contract, I remained a customer. I then get Optimum internet, two different services. The internet was fine until I noticed my phone bill increase when I then proceed to swap

After having my identity stolen. I called this company after finding out that a bill was in my name from their company. I provided them with all necessary documentation. They wouldn’t disconnect the services from my name because whoever it is had a past due bill. Not only that, I was transferred a thousand times and asked the same questions over and over. The outcome of all of this is they support identity fraud. I wouldn’t let my dog get internet or anything else from these folks. They wasn’t helpful at all. They just want your money. They lied to me about not having the correct information to disconnect the account when indeed all the information was correct including my ssn.

Today I called Optimum Internet to cancel due to the increasing price hikes, numerous service outages and went with a fiber optic company recently installed in our neighborhood. I was told I would have to pay for the whole month even though it was only two days into the billing cycle but I thought it ended at the end of the month. Regardless, this theft of my money is wrong and being on a fixed income, it matters.

Been with Optimum for 15 years. Cable has been ok. Internet terrible, they told me it was because I only had 300 whatever. I upgraded to a higher speed. Got bad again. At night I would not have any. They would come out and work on it. Few days later again, unplug router be good for a few days and then again. Finally after 15 yrs decided no more. Went to their store to cancel, told I could not cancel from the store. I called. They tried to sell me a higher speed that I only had 300, Humm I had already upgraded in the past. Told them that and they kept me on phone for 2 hr trying to give me stuff to stay. I kept saying NO. ALL I WANT TO DO IS CANCEL. Was hung up on twice then FINALLY they cancelled it. Had to drive all the way back into another town to return the equipment AGAIN.

If I could give Optimum no stars or negative stars if I could. They are by far the worst cable service I've ever had and at 76 I've used several. Tvs constantly going out and it takes them 8-10 days to get someone out to fix them. They charge me $384 a month and I only have 2 tvs. When I called to complain they said that's the best they can do. I'm taking my business elsewhere.

Loyal Optimum customer of two years or 24 months paying my bill on time. Now you tell me you're going to charge 15 for router. You been making money on for two years PLUS your increase my monthly fee from 75 to 105.64 or 40% in one month. All because I have been a fee paying loyall customer. We also bundle our cell and 1Gig broadband. Optimum policies leave a very NASTY Taste in this loyal customers' mouth..

Customer service is horrible when dealing with deaf customers. Sent forms for transferring account as requested because he can't hear telephone calls. Customer service can not verify status of request.

Service only worked half the time. Customer service was awful. They made it impossible to cancel and even charged me for an extra month after I cancelled. They would not give me a refund. DO NOT USE OPTIMUM!

Would give negative stars if possible. Worst internet provider in the area. Go to "**" to find an alternative if you can. Optimum has frequent outages, overcharges for basic services, and canceling is a nightmare. There's no way to cancel online. Instead, they force you to call customer service to cancel, and then they will drag the call out for 45+ minutes with a series of repetitive offers, promotions, and holds, which makes it very difficult to cancel their service. This is an unfair and deceptive business practice, but since the current federal government has gutted the Better Business Bureau, there is very little chance of Optimum facing any consequences.

I pay $120 for only internet services. This company likes to keep upping their pricing every month with no reason for it. Time to just switch to Frontier; it's way cheaper for the same service. Rip-off company and doesn't care for their customers who have been with them for years.

My 93-year-old father moved to an assisted living apartment last week. You can imagine how difficult this was. We called into cancel the Optimum service since his new landlord includes Internet and phone service in their monthly fees. This took two calls, and I am not sure we are completely cancelled yet. The first call, after being on the call with a high pressure sales person for over 15 minutes, I was disconnected from the call. Disappointed, I called back in and asked to speak to a manager - no go. But the CS representative was understanding of my disconnection from my first call. The second call took over 50 minutes. I was told, my father would need to pay for another month of service even though Optimum would disconnect early. That doesn't seem right - shouldn't they leave the service on until the next billing cycle?

Turning on my TV is absolute torture. It takes us 5 -10 minutes just to turn it on. It’s 2025 Optimum, get with the program!! I’m only keeping it because it’s inexpensive. I guess you get what you pay for!

Worst service in the world. I’ve made 23 phone calls, been cut off 12 times, transferred to wrong department 6 times, placed on hold for endless minutes if not hours, told I couldn’t get the service I requested and quoted 4 different prices, none of which were correct.

They would have gotten a four star after I was with them for 17 YEARS (they were SuddenLink previously). In recent months the internet goes off and on and all my children have moved out, so was looking to lower my bills since I don’t use a lot of internet or TV. I switched to Frontier and needed to cancel Optimum and let me tell you the canceling experience was AWFUL. Called the number because of course they have to make it difficult, but the person that I was speaking with WOULD NOT LISTEN. Wanted to know why I wanted to cancel, wanted to pay my bill for me, got sarcastic and unprofessional. I said repeatedly, "I don’t want to answer any more questions, it’s none of your business why I want to cancel. I WANT TO CANCEL." Very pushy and would not listen. Kept putting me on hold.

The worst customer experience I have ever had. Got charged for something I didn’t want and two months later still getting charged. Absolutely terrible. Every time I call I get a new excuse as to why the I'm being charged and why it’s taking so long to get account closed. Starlink here I come.

M and they just said it’s a partial payment. The monthly bill wasn’t even going to be $85! I paid the $85 even though it wasn’t my mistake and went on. The day of the inside installation came and I took off early to be there between 2p-5p so everything could be done. I got a text message saying the installation tech couldn’t make it and I had to reschedule. I’m not able to reschedule for at least a month, and so now I’m sitting here with no Internet. I did everything they asked and in the end was told to basically try again another day. I was informed by customer support that policy stated installation techs CANNOT be sent out after 3pm. So many letdowns in less than a week.

Salesman offered me to sign up for mobile phone with good deal since it has promotion. He told me just called if promotion ended so I will get new promotion. The account on my husband name who has passed away that time. Little I know it should be the account holder only who allowed to make any change. However the salesman did let some changing on the account that still under my deceased husband name. After for while I decided to switch to better provider. Unfortunately Optimum made a big deal about changing on the account. Can only be done by account holder who passed away already. Optimum keep telling me I have to pay them even I am no longer use the service. I have to close the account first then make any change such as describe. I refuse to do so since the option is go to the store which is so far away from where I live or submit dead certificate along with form.

This is the worst service and customer service I have ever had. Phone doesn’t work, internet at home doesn’t work. 100 percent trash! Raised my bill after month one, and without reason. Equipment charges is what was told to me. HOT TRASH

I’ve spent over an hour on the phone trying to cancel service just to continue being put on hold and asked over and over again why I’m canceling and then being offered discounted service. Even explaining that it’s my fault that the service is always disrupted. I had to hang up due to obligations the first 30 minutes. I’ve removed my automatic payments and all financial data from my account. Worst case is you don’t disconnect me and you don’t get paid. It’s ridiculous that after 3 years of price increases you offer me service at 1/3 the rate I’ve been paying.

They continually increase the rates with no notice and when I called them to cancel for my move they refused to prorate the billing cycle and insisted that I would have to pay the full month. Many frequent outages and throttling, inconsistent service levels.

I have been actively trying to cancel Optimum mobile for 3 months. The first month they sent me to a department where they bribed me to stay making ridiculous offers. They made excuses as why they couldn't cancel service and billed me another month. I called in again and said I now have to pay that month I was trying to cancel because service wasn't canceled when I tried to cancel. I told them I refuse to pay a month of service I didn't want. I got billed again. I called in and they told me they will continue to bill me every month until the balance of the 2 months are paid as well as every month I don't pay. How am I supposed to cancel service without getting robbed more money.

Optimum tried upgrading me from 1 gig to 5 gig. 10 days later no internet. 7 field techs to my house and 10 plus over the phone tech support. Every time you call it's a different country except united states. They have no clue. It's a revolving circle. Now I've been trying to cancel service and keep getting disconnected or transferred and disconnected again. But when I call and say new or upgrade service call goes through in minutes. Save your time and headache. Pay a little more for fios.

Trying to cancel my service and they do a 20 Min exit questionnaire. They don't let you bypass the exit questions and this is after sitting on hold for 55 minutes to talk to a person. So you are stuck waiting in order to cancel out from their services. Also as soon as I inquired on pricing last Friday my internet "magically" was slower than ever at 1Gig.

I was paying over $350/ month for my cable, Internet, and house phone. I decided to leave completely, and was convinced to stay at least with my Internet and home phone. The customer service rep kept me on the phone for over an hour. I was promised to pay $85 per month for the next two years for Internet and home phone. Here we are, four months later, and an additional $10 was added to my bill.

They provide internet to everyone on my street, via the cables they dug into my garden. Then, make sure to spray and kill my plants as well. They offer their high speed internet to everyone except me, horrible company. The equivalent of bullies power tripping. Go bury your power lines on the people you provide internet to. So annoying.

I called on August 11 to make a final payment and cancel my bill. I was told I had to be transferred to a different department to get that done. After remaining on hold for 30 minutes, the number disconnected. They asked for my callback number to ensure they would call me back, which they never have done. So I called back a week later to make sure that it had been canceled. They said that since I was not able to reach the disconnection department due to their disconnection, they had to continue my service for another month. Even though this was only seven days later. So again, I called to cancel this they documented the fact that I did call to cancel, but since conveniently I couldn’t reach their disconnection department they want to bill me for another month. Worst customer service as usual, but it’s not surprising by the hundreds of reviews on here that are horrible.

I signed up for Optimum Internet hoping for a fast and stable connection, but it’s been disappointing. The service drops many times a day, speeds are far below what I pay for, and customer support is unhelpful. Bills keep rising with hidden fees, and canceling is a hassle. Overall — unreliable service, poor support, and not worth the price.

I just signed up with Optimum a few days ago just to have wifi, mainly to for my phone, which my service was thru a government program, which offered free service, so I was good not having a phone bill to have to worry about every month. The problem i was having was running out of my high speed Internet every month and my phone gearing down to a snails pace. So I got an advertisement in the mail from Optimum, which was offering a discount on first time hook ups, so I had just basic medium speed wifi (300 Mbps) unlimited installed and everything seemed to be good and within my budget.

The most absurd situation -- after waiting for over 3 hours this morning (and cancelling plans) for an 8-11 am technician to service my cable box and router (and several other issues that I wanted to discuss with them), Optimum customer service sends someone who could not speak any English. Just Spanish. Only Spanish. This is a business, where even when you call technical support -- although it can be challenging to understand what they are saying, and clearly you can tell they speak another language -- they can at least communicate with you in English. This tech that came was late, appeared cordial, came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats dropoff meal or just delivering something to me!

My mother-in-law passed away recently and she had tried to disconnect tv and internet services with Optimum since March 2025. Due to the language barrier from their customer service, they only canceled the internet services, and continued to draft from her account until her passing late September. Her family found out about the ongoing draft payments in early September and have finally been able to disconnect the services. Though, Optimum, knowing the circumstances, will still charge one last draft for October.

Optimum should change its name to Bait and Switch. They offer amazing yearly promotions. Except their idea of a year is a few months. After waiting 1 1/2 hours for a call back, the agent informed me that the new charges were factored in to cover operating costs. i.e. executive’s multi-million dollar bonuses.

Other than the guy who installed the equipment - who was great, it's been a horrible experience. Terrible customer service, but then again they outsource, which stinks when you want to talk to someone you can understand. I also keep getting scam calls and texts from people claiming to be Optimum but they're not. I'm not sure what they can do about this, but it's happened to three of my family members, including myself. Makes me worried that our information is not being kept private by this company. Switching to a new service provider at the end of the month.

DO NOT!!!! Get Optimum. Do not CALL Optimum. Worst co I've ever dealt with in my life. I'm stuck with the tv service because tv co's hold a monopoly in each area. But when I tried to cancel a mobile account order, no one would do it. I spoke to multiple people, over multiple days, for hours, they try to negotiate price, etc. I was screaming on the top of my lungs just now (my throat hurts) saying "just cancel my order". And he just continues to speak as if I'm not screaming and continues to try to negotiate. I have A LOT of medical problems and should not be screaming or sooooo stressed out just to try and cancel and order.

Very bed internet services. Last time when I had a word with Optimum they offered me $45 monthly plan for fiber. Where they mentioned that fiber equipment is free. They charged nothing for modem for two months and now after two months it's showing $60. When I contact them they are saying now it's $10 for modem. If I enroll for checking account auto pay I'll get $10 discount. All the time they are trying to cheat the customer. When I shifted to Fiber they said it's free, now to charge for modem it's not right.

The phone lines took ~1 hour before I could speak to anyone. Sometimes it would disconnect and you are out of luck.. I finally got a callback and to find out they won't cancel it until the end of the month! So much for "Cancel Anytime".... I was fine with paying the prorated amount, but they "cannot do prorates because their system won't let them". They informed me this is like a subscription, however, if it was a subscription, I should not be billed at the end of the month, because subscriptions renew the month instead of being active without payment.

If you are living in Newark NJ and in the zip code of 07012, Please stay away from Optimum. They are the worst for an ISP. Constantly increasing my bill, telling me I was on promotion plan. Internet speed was reduced from 1GB to 300MB without being told, after I complained that my bill went up 33%. To help me they gave me a $45 credit but reduced my speed in the backend. So disconnected the service, they continue to bill me for service that was not rendered for the month, on top, remembered that $45 credit, they bill me for that as well. I can't wait for this company to go out of business.

I had Optimum and went to another server called Optimum to cancel on 9/4/25. The new server was in and working. They told me I had to wait until 9/15/25 to cancel. What an B.S. this was. They took my money out on 8/30/25. They told me the billing date was 9/15/25. I would have to wait until then. After 1 hr on the phone arguing with the representative they didn’t want me to get a refund. The next day took all my equipment to an Optimum store. Cancel with no problem and told me that I would get a refund. What a bunch of Bull Shi? I got from the representative. So be careful when canceling with Optimum.

To begin, the service was pretty reliable for the year that I had them. Having said that, their customer service stinks. I had a poor experience with them at install and never did get their TV service to work and turned in the cable boxes and reduced service to just internet. Then today, when I went to disconnect from their service because I finally have better options available in my neighborhood, they re-enforced my disdain for their customer service. Their reps (yes reps plural) did not listen to me at the beginning of the calls that I was not interested in anything they were selling to keep me on as a customer and that I had already turned my modem in to their store front, so I couldn't use their internet anymore anyway. They continuously throughout the call kept trying to sell me on keeping Optimum.

This is the worst company in the world. Alex the supervisor, Eli have had nothing but messed up customer service, fraudulent stealing my money and harassment. This company should be shut down immediately, this is an embarrassment to the American Way of life.

If I could give them 0 I would. There is a outages every week. Most weeks twice. Customer service is nightmare they are all non English script reading robots. Run do not walk away if they come asking for about their service. It is horrible!

Optimum Mobile service is the worst! They have no idea how to fix your issue and they are very rude. I don’t recommend using any service that they offer. Also they give you half truths. I am so disappointed and mad with this company and their management team.

Worst customer service, when in a financial strain they won't help with payment plans or extensions. They will not work with you. I’m thinking about going a different route, somewhere the customer service is actually helpful and will work with you on your bill.

Optimum has to be the worst internet company ever. Bill was one thing then they added fees, couldn’t tell me why or what it was for. Customer service is rude. They just don’t care. Not to mention the service is horrible. I would never recommend them to anyone.

If I can call FRUSTRATION with another name, it will be OPTIMUM. How is it possible that they were charging me for a phone THAT I CANCELED 4 years ago, and they refused to give me a credit? They have a history that I NEVER DID ANY PHONE CALLS, and still refuse to give me a credit. Not only that, they change the box for the internet, and they start CHARGING me for the box without letting me know. The worst nightmare is that I CAN'T CHANGE to another company, because they're the ONLY ONE that works in my area.

I had been a customer of Optimum since 2002, except for a few years during Covid. Recently, they raised the price of internet service from $50 to $70 a 40% increase. They don't care about keeping customers: they entice a new subscriber by offering a low charge for services, then once they got you, you find one day the "promotional rate" has ended. Then they gouge you. They assume you will just take the increase. If you cancel, then they will offer what you should have been paying all along. It's a cynical ploy to to treat their customers like suckers. Their business model is to draw new customers at low rates and let the old customers subsidize those low rates with high increases. Zero loyalty from Optimum. Solution: give them zero of your dollars, until they make permanent rates.

Optimum has a monopoly on TV. After being conned to get fiber and how they will give you this great deal you think. And a few months later it's all over and raise your price and take the channels away. Then you sit on the phone for over 2 hours to talk to somebody who's doesn't understand ENGLISH and you get nothing. RUN FROM OPTIMUM. THEY SUCK.

Their 60 day moneyback, guarantee or warranty is worthless. I signed a lease to move into a new apartment on August 4, 2025. I moved in on the 5. I had a technician from Optimum show up on the sixth because they had mailed me a box to install myself and there was no wiring so they had to come out and fix that problem. I paid on August 1 to have the installation done which was $45 my first month’s Internet bill.. On October 3 I called to cancel and ask if I could get the 60 day moneyback warranty and they told me, "No. We show your installation was on the Aug 2 so you’re out of your 60 days and you don’t qualified." I can’t have Internet, when I hadn’t even moved into the apartment yet.

Awful in every way. I'm writing this on behalf of my elderly parents, who are so frustrated by their abysmal experiences with Optimum, and unfortunately, are not alone. Optimum takes advantage of the elderly and senior citizens--even those on fixed income--by periodically and surreptitiously inflating their service costs, without any actual changes (or improvements) to said services.

I was not happy with Optimum and transferred to T-Mobile. It took me four days to cancel my account due to the rudest, nastiest people I’ve ever encountered on a phone or at their store. Beware, if you attempt to close your account, these people are trained thugs. You must go through the “cancellation department.” They won’t do what you ask and offer anything to keep you. Also, put you on hold for long periods.

Holy crap. I never had a service so bad in my life!!!! Horrible. They don't answer your phone calls, no one is willing to answer your questions. They just want to get the money and don't care about you!!!!

If you are thinking of Signing up for Optimum, read this first. My attempt to cancel service has been an absolute nightmare that has consumed three days. Billing fraud. I am being charged for service that I Never used (Oct). Returned equipment. Oct 1. I was transferred between departments, customer service, billing, and retention. Estimated time 4 hours. This is not a mistake. It is a deliberate business practice to frustrate into submission. As Oct 3 still not cancelled, using different service now.. Stay Away.. Dennis

We just signed up for a package deal (phone, internet and TV) with Optimum only to discover after signing up that they lied to us about the cost as well as the specifics of their offer. We now have a mess as we've already cancelled with our prior provider. We will be cancelling the Optimum services and looking elsewhere. I am writing this review to warn others about doing business with Optimum. They will say anything to get you to sign up for their services only to later deny what was said. Customer service based out of the Philippines, is a joke. And, you can resolve nothing at local Optimum offices.

Absolutely horrible- Customer service sucks, poor language abilities, deceitful business practices, e.g., bait-and-switch. My experience seems to be the norm. Optimum has always been the skeeviest company I've ever dealt with. How is this company allowed to continue as such? Payola?

There should be a 20-star review. Both techs that came were both knowledgeable and professional. David knows his stuff. And was nothing but professional. I would definitely recommend their service to anyone in doubt. I hope this helps someone wondering, should I or shouldn't I. Supreme customer service. Thanks, Jason and David.

I had Optimum for many years. The cancellation process and billing terms are ridiculous, almost crooked and criminal. I cancelled and returned equipment on 8/14/25 bill date was 8/15/25 and the bill in advance. They charged me until 8/31/25 and said I still had a router for $80, on 8/15/25 I spoke with an agent named Mercy who did track the router so that was taken off and she stated I would get a refund for the partial month. What other company can get away with charging for no equipment to use the service. I have seen other complaints that this is against the FCC. It is definitely a scam. I had several other interactions with agents and they were all rude and did not listen. I was told I was put in collections, so I did pay the $310.90 and will continue to fight for my partial payment refund. I will reach out to Channel 4 Better Get Baquero. I hope that this help others from a torturous situation. SHAME ON YOU OPTIMUM!

After decades of problems with Optimum, I am now making arrangements to cut the cable. Their customer service is the worst. They repeatedly make promises to fix the problems and never follow through. I have sat in my home for 4+ hours waiting for techs and no one shows and no one calls. I am paying for services that they fail to provide and when I complain, they make more promises with no follow-through. The reps on the phone absolutely refuse to connect to supervisors and will hang up on you when you insist upon speaking to one. The reps address you rudely, too.

Let me start by saying Optimum is an absolute scam of a company and I’m beyond disgusted! Over the summer my bill went up to $64 for just basic wifi and when I called I was told there were no promotions and nothing they could do to lower it. Today my bill shot up again to $80 and now suddenly I’m being told a “promotion ended.” Which is it? Either they lied then or they’re lying now. The truth is they just keep jacking up prices and making up excuses. On top of that my internet was down for several days this summer because of “area outages” and I was still charged full price with no credit, no apology, nothing.

The worst wifi company ever!!!. I will never get Optimum again. I only had it since it was the only service in the area. Their customer service robot is absolutely garbage. It’s just to wastes customers' time.

Optimum is the worst. Had it in Jersey and switched to Verizon Fios. Was so much happier with Fios. Optimum has old technology, horrible customer service, you can't reorder the channel lineup like YouTube TV and is expensive. I hated it.

I have had Optimum for over 2 years. Service drops a lot. Supposed to be 1g. I signed up with someone else for 5g at the same cost. It took an hour to get optimum to agree to cancel service. And I paid for up through the 7th of October. They will not cancel it until then and will not refund for service I am not using and want their equipment back. They tried everything and argued with me trying to get me to not cancel. I spoke to 3 people. I finally said I am done, told them to cancel and hung up on them.

The customer service does not know what they are doing. I pay every month on time but they are double billing me and threatening to turn off service. They have different account numbers for me. Therefore charging me extra. Every time I call I get a different answer and most you can’t understand because of accents, they also lie to get you to switch plans then one month later charge more. Every month I get a different amount of bill. Driving me crazy.

Absolute trash company. 17 year customer and we had issues with our internet. They sent a contract tech who replaced my service drop and my modem and all this did was make my signal go out completely. We dealt with this over a month. Their equipment issues and they still tried to charge service call fees. Then we tried 3 times for a tech to come out all for them to cancel the appointment by text saying they couldn’t access the area and then tried to charge us miss service call fees. We finally canceled all services and switched to starlink. Honestly a relief knowing I don’t have to deal with subpar service, horrible customer service you can’t understand and a constantly raising bill. Absolutely the worst company I’ve ever dealt with!

Horrible service. Never received the price of $35.00 or the speed. Did a required speed test for work and the employer stated that the internet service was terrible. The offer of a $100 Visa card never received. Very deceptive practices. Cancelled service and was told that I would have to pay an additional month of service. Stay away.

I have filed 10 complaints against Optimum in the last 2 years. These are my current dilemmas with Optimum. The mobile service problems that I reported in my first complaint 2 years ago have returned. The service issues are, I can't call out or have someone call me, dropped calls, automated systems don't recognize when I touch my keypad, 10 second delays in conversations, audio stops working during calls.

They attached a predatory HBO trial to my internet account -- which billed me 16.99 a year after the trial ran its course. I was never expressly made aware of this or notified when it would begin. When I informed optimum, they said they couldn't do anything. They removed the future 16.99 charge only to ADD a brand new $10/month "equipment" charge. I do not have any optimum "equipment" in my household. This feels like a retaliatory charge.

I have been an Optimum customer for 8 years. I decided to cancel my cable service after getting new Roku TVs and only subscribe to streaming services. It literally took me 4 hours to cancel- two days and multiple agents who subjected me to hard sell offers that I was uninterested in. I finally got the service cancelled, turned in my equipment, and four days later received another large bill. When I called in again to question this (after having been told my account balance was -0- when I cancelled and that as long as I turned in my equipment before the end of the billing cycle I would not be charged) I was then told that my account would not be disconnected until the end of the month and I owed the amount reflected in the new bill. So basically, it seems that the disconnection was delayed until after the date that a new bill could be generated, which I then owed when I didn't even have the service or equipment any more. Shady, deceptive business practices...

I am beyond disappointed with this company’s service and professionalism. The level of disregard I have experienced as a paying customer is absolutely unacceptable. First, the internet service itself is unreliable and unusable. My ping regularly spikes into the 2000s, causing constant drops in connection. This has directly impacted my ability to work from home, costing me both time and income. Despite repeated calls and reports, nothing has been resolved.

Optimum is seriously willing to lose a customer over a $14/month Fiber Gateway rental fee. It’s unbelievable, but it tells you everything you need to know about how they operate. Their website claims you can “bring your own equipment to avoid fees.” Total nonsense. I tried using the same exact gateway model from a friend, Optimum refused, calling it a “dirty modem.” Then I was told ownership isn’t allowed for fiber customers, period.

I received a bill forwarded from my old address on 9/22 for an Optimum account I never opened. I have never had Optimum service — I’ve been a Verizon customer for over 10 years. This account was fraudulently opened in my name, with an email and phone number that do not belong to me. When I called Optimum to report this as identity theft, I was met with rude, unhelpful reps who told me I had to go to my old address to retrieve equipment I never ordered or used. They even told me the account couldn’t be closed until October 7th — weeks after I notified them of the fraud.

If I could give less than one star I would!! Their customer service reps take your password, blocks you from your email and scams you! When you call back you are hung up on by rude CUSTOMER SERVICE! It has taken month to get an account resolved and now a total of 3 hours on one call with multiple representatives and my issues are still unfixed. Getting the same rep to call you back is impossible. They don’t give you their ID numbers to leave reviews on. All customer service is outsourced to overseas workers which is very hard to understand and the urgency is not relatable.

Absolutely terrible service and customer service. Slow speeds, constant loss of service and the most aggravating experience. Trying to contact them to report or correct an ongoing outage leads to nothing but being sent in frustrating circles. To add to the frustration, it took me 47 minutes on the phone to cancel service. Avoid avoid avoid at all costs.

I am writing to formally express my deep frustration and disappointment regarding the service I experienced with Optimum yesterday. I contacted your customer support line to request my transfer PIN number, as I decided to switch to another carrier while keeping my phone number. The reason for my switch is that Optimum’s internet service has been consistently unreliable. Whenever I am away from the city center, I face serious connection issues. This has caused me repeated problems, especially with GPS navigation, where the internet frequently cuts out and leaves me stuck on the road without directions.

This is the worst company I have ever had to use customer service for. It’s unfortunate because we tried to give the company a second and third chance. The only time you’re taken seriously is if you attempt to disconnect service. Your concerns are then escalated to a supervisor where they offer lower prices to try to keep you as a customer. Once they persuade you to say with a low price, the technician doesn’t show up on the day they are supposed to. We weren't even informed that the technician was no longer coming, we had to call and ask where he was and were told Optimum had cancelled our appointment today and they can come again in 3 days. On top of horrendous customer service, the outages are no joke.

Trying to get internet and cable TV service at my new house. Talked with an Optimum rep who gave me all the pricing and features. Then she said "let me check to see if any promotions are available for you". She came back on the phone and said the current promotion is $20. more each month! WTF! The supervisor Shamar could not do anything to get me service. This company is unethical and tries to rip off the consumer. I will research satellite dishes!

WORST SERVICE -- DO NOT RECOMMEND. Doesn't even deserve a star! My home and mobile internet bill kept climbing from $75 to $85, then $95, and now $120!!!! Just internet! Customer support: 3/5. I spent an hour on the phone with no real solution. They could have at least lowered it back to $85 after raising it without my full consent or awareness. And honestly, the home internet quality is poor. I'll be switching. Other companies offer the same service at a lower price. DO NOT WASTE YOUR TIME.

Absolutely terrible experience from the start. I recorded every conversation from the start, just like they do. I was going to cancel my internet and got talked into getting phones through them. I was promised $45 a month for 12 months and they was going to lower my internet bill to $50 for 12 months. Mind you, I was paying over $100 for the internet. I agreed and told them I don’t have a cell phone company, they said "No problem, we will give you phones." I agreed. First bill was right, second bill went up. I called and stated that wasn’t what was said and told them I have it recorded and played it back to them. They then tell me that I didn’t transfer my old numbers to them, so the discount don’t apply now.

I had a very disappointing experience. I was pressured to make a payment immediately, even after I explained my work and family obligations. When I could not comply under those strict conditions, I was not given any flexibility or understanding. On top of that, when I attempted to share my experience, my review was removed. This is unprofessional and unfair to customers who deserve honesty and transparency. I would not recommend this business to others.

I cancelled my service back in May. Optimum decided they were not going to do that. Now they say I owe them money. They lied about not raising their rates, they lied about dropping the charge for the router when we returned theirs. Nothing is honest about this company.

In my 70 years of life, Optimum is the worst company I have ever dealt with. Trouble started back in July 2035 when service ended. No luck restoring service online so made an appt for service tech. He never showed. We wasted all day. Made second Appt. He never showed again. Wasted another day. Finally, I just happened to see a service tech in my condo complex, and he agreed to have a look. He was nice but not very knowledgeable. He had no knowledge of the appts. He told me the internet connection couldn't be fixed. So, I called Optimum to cancel service and go with someone else. The first few calls were pointless as they refused to cancel. I finally tried a third time, and they agreed to cancel service at the end of the month. This was 7 August. My service has been out since early July.

I just spend 1 hour on the phone and another hour in a chat with customer service. I was lied to several times. The first rep told me he would give me a $30 credit for customer loyalty and that I could save $85/mo by changing to fiber optics. He then told me he needed to hang up and reboot his computer but would call me back in 15 minutes.

I would give them no stars if I could. Crappiest internet service ever, internet is always going out for who knows how long. Today’s, just from what I was able to witness, I counted 17 outages and that’s just what I counted. I can’t wait to switch!

Hands down the absolute worst company to do business with. The stores offer only handing you a card with a phone number & the phone support is terrible as well. When you go to cancel they give you the runaround & force your account to go into another billing cycle before they will cancel it, this is after you have returned the equipment. They are very deceptive in their practices as well as their service, they charge for 1GB speed internet but it rarely even reaches 50MB. Save yourself a lot of money & grief, do anything but Optimum, you will regret the day you sign up with them.

My service period began on Aug 17...3 days later, on Aug 20: 9:39 AM - I received notice of an outage in my area...My service was working. 10:08 AM - I received notice that repairs were underway...My service was working. 10:53 AM - Received notice that outage was resolved...My service was working. 10:58 AM - My service went out. I called to report my outage. Unable to connect to my modem, they sent a service tech out to troubleshoot. After testing my line, the tech inspected at the distribution box. Someone from Optimum (not this service tech) had installed a "line trap" on my line...Disconnecting my service. Optimum states that they have no record of a disconnect AND the service tech that came out canceled the service call and lied...Reporting that I was not home. I've since canceled my service with them. They charged me $75 for those 3 days of service and $65 for a service call. Horrible company.

Not getting what I'm paying for! I'm paying for 500 MB service and barely getting 300 during a Sunday afternoon football game. What a joke! Thank you. Optimum needs to be investigated! Multiple online reviews suggest the same so this is not an isolated issue versus a systematic overall problem.

Had them for internet for 10 years. Paying 120 dollars a month. Went with a local company for 50 a month for faster service. It took 3 phone calls, 20 plus minutes each to get them to cancel service. Also lied when they said they would waive the 120 dollar final month and still cancel. They still charged us the 120 and said “sorry about the miscommunication,” i.e. lied about what was offered. Also offered more deals instead of canceling.

I wish I could give no stars!!! They were the only service provider in my area for 5 years. If the wind blew too hard, I would lose service… My bill was almost $100 and I rarely received credits for inconsistent service or days lost. Customer service is almost nonexistent and they won’t prorate your bill if you cancel your service in a billing cycle. After new fiber lines have been installed in my neighborhood the service is so much faster for same speed and I already know my new provider has the workforce to handle customer service requests more promptly. I’m only five days into my billing cycle with Optimum so I have to pay for the rest of the month but I’m already using my new service and I’m not looking back! ✌🏻

Had a appointment between 2 PM and 5 PM and they never show up. They keep saying the technician was on his way. Not upgrading with them anymore. Talk with 6 different person and finally the technician call that he was in a different town and to make the a appointment another day.

Starting last Friday I have not had internet service. Looking online shows no outage in my area but when I called I was told that there was intermittent outages in my area and they were working on it no estimate of time. I explained I've had no service. They walked me through a bunch of stuff decided my modem was bad and I drove 40 miles one way and got a new modem. Still no internet. Called again. Was told there was problems in the area but they would not give me any kind of an estimate of repairs. Also I was told it was in a minute and I kept saying I have had no service.

This company increases their rates for no reason whenever they feel like it. If you're lucky enough you might get a "special" for a year but guaranteed your rate will go up. I've dealt with other internet companies and they charge a lesser amount for faster service and it stays the same amount for years! What gives with these guys?

I give 0 Stars. All I wanted to do is cancel the service because the connection is horrible. Always cuts out for about 10 minutes at a time over, and over everyday. THEY WOULD NOT LET ME CANCEL! They keep going in circles to upgrade after I said NO!!! CANCEL!! I DO NOT WANT YOUR PROVIDER AT ALL! He would not let me speak to a manager, or transfer to someone more professional. Me and my mom was yelling, shaking with so much rage. Most unprofessional staff I've ever seen. Dude says his name is Eric, but sounds overseas. What a joke.

Optimum is the worst company you can ever work with! I called in May 2025 to cancel my service. Since I was one day in my billing cycle, I specifically asked the customer service rep if I will be charged for the whole month or only for the day or two we had service. She told me it would only be for the few days and it will be reflected on my bill. I also confirmed with her that the we do not have any equipment, since we were our own router. At the end of the month I was charged for the full month and I called again, spoke to a different customer service rep who said because the bill was already printed and we were on automatic payment we were charged. She said don't worry, call back in a couple weeks and ask for a refund.

They lie about the price. Service is spotty. Hit and miss! Then they continue to up the price once you're signed up. New customers get better deals. LOL. I called and they didn't care if I went elsewhere. So, I am. LOL..Bye bye.

If I could give less than 1 stars, I would. When I had moved, I went through all the correct steps to conclude the service. I was told it had been done and then proceeded to get 2 more bills. I spent about 12 hours, in total, on the phone attempting to get my money back. On top of that, they had tried to charge me for not returning my equipment, which had been returned a significant amount of time prior to the end of service. In the end, I only got half my money back and it took from November to May.

Terrible ISP. Awful customer service. I’ve had connectivity issues for most of the month. The virtual agent wasn’t able to resolve the issue and suggested a technician come out. I was then told it would take several days for that person to come out. Working from home means this issue would cost time and money. They refused to offer a prorated amount, as I refused to pay for days that I wasn’t receiving what I was getting billed for. The agent refused to honor/ignored my request for service cancellation. On top of this, you can expect price bumps unexpectedly. If they’re the only company in your area, they will leverage that against you. If you can, look elsewhere for your ISP.

Optimum reports service interruptions frequently to customers but never includes a credit on a bill unless a customer calls to complain. This is a company that should be subject to class action lawsuit for not automatically providing credits on bills for acknowledged downtime.

God awful!!! I have been dealing with extreme incompetent customer service for way too long. Altice should be ashamed, truly ashamed. I will be going to streaming. Even your technicians have voiced their concerns, and you are not listening. I asked for a credit on my $240 monthly bill and all they could give me is a single $7.00 credit. With all the issues and poor service, I should have a year's credit. Optimum (Altice) is horrendous. Stay far far away from this company.

Terrible service. So far I have been without continuous service for a average of 5-6 hours a day. What's frustrating is that the service will be out for 30 to 40 minutes at a time and you can't get compensated for what you've paid for unless it's out for 3 CONTINUOUS hours. Two days ago it was out for a total of 9+ hours over a 24 hour period. If you use Google Home, it will track the time your wifi was down.

I would never recommend doing business with Optimum. We had their internet service installed and on the same day of the installation the internet went out twice. I called that same day and I was told that my account was not showing up yet to cancel it. Two days later, plus another two phone calls and I think it has been cancelled but I still don't have a cancellation email to confirm that the service is cancelled. It took three phone calls within 48 hours and almost TWO HOURS ON THE PHONE TO CANCEL my service.

Had the service for over 2 years and yes price went up but service was over ok. BUT!! When trying to cancel it took up to over a week!! It was so ridiculous!! Will never use their service again. I feel they were dragging out the cut off so we rolled into another month of billing.

An entire day on chat over the weekend to reduce my bill that was up by $43 for the second time in less than 6 months. Outrageous pricing. Nothing had changed. We got the pricing down. They would not confirm for how long that would last, what channels I would be getting, also agreed to change my phone service on which I told the gentleman on that day I desperately need it a phone asap. Here we are 3 days later, the phone still has not shipped, the check that came out early in the morning was not able to do his job. The fiber optics needed repair that was done to get the first gentleman back, he said I needed to call and have that taken open again.

Optimum service preys on senior citizens. We were offered internet and phone service for $80 a month. Then I got a bill for $80 for cell phone and $84 for Internet. Trying to cancel is a nightmare. Their customer reps transfer you from one dept. to another. We have been waiting for almost 2 hours just to cancel. The rep in Wappinger Falls called Edgardo or Edgarda offered us the cell/internet bundle. We noticed while we were waiting that the majority of customers returning equipment were senior citizens. We started to talk to some of them and they mentioned the same problem we had. They had been offered service combos but were lied. Customer service is horrible. If you call to disconnect they transfer you to 3 or 4 different departments. They transfer you to a retention dept. and on and on and on.

Impossible to get a truthful answer from anyone. HORRIBLE experience was only going to lose 1 customer due to a death, now they are losing at least 2. Find another provider for your own sanity, it will be worth it. Trying to cancel my father's service because he passed away. Tried to get his service cancelled and taken off autopay because his checking account was closed. Was told he was cancelled. Got bill with auto pay still being on acct charged with cancelled check fees and acct was still opened. Over 5 hours of phone calls and 2, 2-hour round trips to return equipment, talking to at least 10 people on the phone, 2 people in the actual office. Everyone has lied. I've had enough from the company. Do yourself a favor, save your sanity and time, find another company to go with. You will not regret it. If I could give Optimum a negative number, I would.

I have to dispute a charge with Optimum for $50.33. I signed on for service @ mid August 2025. I received the equipment in the mail a couple days later. Being totally tech illiterate, I called and cancelled the service and returned equipment to downtown office. A day or so after this I called to get the $50.33 charge removed from my account. I spoke to a male rep who nicely took me off auto pay and told me the $50.33 would be removed from my account. Then just last week of August, another rep called me telling me I still owed the $50.33 and I told her to listen to the earlier recording. She said I could pay the money over the phone but she would immediately refund the charge back toy account. I did so 'cause I did not want to mess up my 800 credit score.

This is the worst service ever!! Constantly freezing, buffering. Can’t watch a series without getting frustrated and shutting it off. I need some other company. How can they be the only company in this area. With the technology today, I should be able to shop around. I fee trapped! Someone help me please!!!!

0 stars if I could. HUGE SCAM. They swindled my elderly father in law into a new mobile plan when he was trying to call for assistance with his cable/internet service. He tried on multiple occasions to cancel mobile plan himself, spending hours on the phone. I then called for him (with him present) & dealt with the most incompetent customer service people I have ever experienced. It took over an hour to simply get a return label to return the new, unopened phone. Once the phone is returned, we then have to call back & spend hours more on the phone, I'm sure, to cancel service. We asked no less than 20x to speak to a supervisor & kept getting the runaround. We are still going to be out $90 dealing with this scam of a company but will be worth it to never have to deal with them again. The cable & internet will be cancelled too as a result. Please do yourself a favor & stay far away from this company.

Optimum has terrible service, terrible customer service. If they don't like what you hear they hang up on you, I have had trouble for numerous years. They don't know how to fix it. They broke my TV. It took me 2 months to get it replaced Badam. I had to go through the Public Service Commission. They keep raising your bill and they don't know how to fix the problem. I would never go with optimum when I find someone else better to go with I will leave them. The problem is there's not all a whole lot of competition in Charleston, west, Virginia. Stay away from Optimum.

From beginning to end, Optimum Internet has been my worst experience ever. To start with, my Sales Rep, Ahmad sent my router to the wrong address, lied to me about my monthly rate. Said because I set it up on Autopay… my monthly Rate would be $60.00. However, it is $65.00 each month. Lies again! Trying to cancel was a nightmare. One Customer Rep stated that my account was current and that I owed nothing… then sent me a bill for an additional $ 65.00. This company is dishonest all across the board. STAY AWAY FROM OPTIMUM SERVICES ALL TOGETHER!!!!

Horrible. I wouldn't even give it 1 star. Two weeks ago we were encouraged to upgrade to optic fibers. Disaster. We have had no internet or phone since and no one seems to be capable to fix it. Three tech have come out, still not fixed. Once the tech gets the wi-fi running, they leave ASAP before it goes down again, leaving it to be the next tech's problem. You can hardly get a customer service rep on the phone and when you do, every rep says something different as though they are looking at a different account each time I call for help. They claim a supervisor will call and no one ever calls. I am beyond frustrated and would NOT recommend their services to anyone. I'd rather pay more to get quality service. This is ridiculous.

I work from home with my daughter. We only have Optimum available to us. My Internet went down and when I called I was told it would be 6 days before someone could even come out. We sent pictures of our cable which looked horrible and was on the ground. Not buried. We were told a cable and would come out 3 days later and no one came.

Prices continue to climb, yet every time you do flip through it seems more channels are suddenly missing with no notice. Recently lost 2 HBO channels, notices saying the channel is no longer airing. 2 premium channels that you pay for gone, no notice, but you can guarantee the bill isn't going to go down. On top of it, they do not offer a cable box that will allow your 4k TV to function properly. No cable airs in 4k, not expecting 4k streaming through it, but hooking it up means you'll have to jump through hoops for the times you want to use HDR and enhanced signals for other devices.

Jesus, I should have came here before ever getting a plan with Optimum Mobile. They do the same reach around baloney to everyone when you try to transfer out after they raise your lifetime price bill unexpectedly. 3 to 4 hours I had to speak to so many people asking same questions not letting me transfer out. Drove me sick and I told them that and they didn't care. Same baloney to try to get me to stay. I felt like I was taking crazy pills literally. 3 to 4 hours. Jesus Christ. Don't join them because you will go mad trying to leave. Just repeating same stuff over and over for hours. I feel crazy.

I got new internet service on August 11th. I received a text stating my bill was due on August 29th. Confused, I called the customer service number and requested to change it to the 15th of September because I can’t pay bills twice in one month. They gave me a reference number and said I would receive an email if it was approved. I didn’t receive one but I got a survey so I took that and explained there was no resolution. About 30 minutes later someone called because of my survey and said my request for a date change was approved. But it would take effect the next month. So now, instead of saving my money and paying it on the 15th of September, I have to pay it on August 29th and September 15th. No one understood what I meant and this was hours of phone calls. So unnecessary and I’ll find a better company.

Worst internet service provider around! It’s great when you have a home office and are constantly having outages. Pay for a gig but don’t get near the up and down speeds. Sub-par. As soon as another option comes up we are switching, currently no AT&T or google fiber.

HORRIBLE to try to get service cancelled. My parents moved out of state in early April. My mom called to cancel service, gave the agent the ok for me to act on their behalf. I tried to cancel service and was told I needed to have the new owners sign up with them. When I refused, they said to call back tomorrow. I called back the next day, was told the same thing... Get the new owner to sign up with us. When I told them I didn't believe it was my place, more or legal for me to do that they told me service has been disconnected & confirmed all equipment had been returned 4 days prior. 5 months later... They are still billing my parents and calling and harassing them for payment.