DISH Network Reviews

A little over a week ago I contact DISH Network with regard to faulty/failing equipment and the size of my bill. The consumer service person was very nice, he said my equipment would be changed and he could give me a much better rate for 2 years. I agreed to it and signed electronically. I then called Century Link (this who I pay Dish through as well as cable and phone). While discussing how I could lower my bill for computer and internet I explained the deal I had got through DISH. The representative told me she could do way better if I would be willing to use a different provider. I told her I had already signed up but she said it wasn't an issue as long as I called right back to cancel. She was able to get me all 3 services for about half of what they had been. Immediately upon the conclusion of the call I called DISH back and told them I didn't want to proceed with the plan at this time. They cancelled the installation of new equipment and I thought all was good.

I have had nothing but issues with this company. I have called them numerous times due to different people telling me different things over and over again. I was stressed by this for days and my cardiologist called me and said they needed to see me due to my Pacemaker sending in bad reports for the days I was talking to these people. I would not recommend them to anyone.

We enquired about DISH in Feb of this year, online via chat. I was given a quote of 112.00 including our TVs and movie channels. This was suppose to be for 2 years. DISH requires a way to charge your account monthly. I complied. The technician installed DISH but it did not work properly so after calling DISH to schedule a tech coming out. In the mean time, we got our bill from DISH for $184.00. So I called DISH explaining our situation that we are not satisfied with our service with DISH and want a way to return their equipment. The customer service rep said we are not fulfilling our contract and they will be taking over 400.0O out of our bank account. I said, "Hold on and let me talk to my husband". I went in my bank and cancelled that card! They cannot get our money! They are thieves!

DISH told us we would get the NHL playoffs and we did not as they are blacked out in Las Vegas (Knights games). When we complained, they said we could purchase additional service for the LV Knights playoff games. We purchased it and could not get the games. They are still blacked out. DISH lied to us twice. They said we would have to pay $350 to cancel all of DISH. We told them we would think about it. When we hung up, our service went out completely. DISH is a fraud and service is ALWAYS intermittent. It goes out every night for 10 minutes or so. By the time we can call, the service comes back. So we never successfully get them to do their jobs.

I switched from DirecTV to DISH last fall (2017). At that Time I purchased the CenturyLink modem as long term. It is less costly. I have been charged a rental fee for the modem ever since I signed up and when I called the DISH I spoke with several people for over an hour and ended up getting charged for another modem AND having some sort of line insurance for 2 years added on at a price of $100. So for this company has robbed me of $200 plus rental fees since September of 2017. The customer service people all say they want to help but so far I have been unable to get one with enough common sense to understand what happened. I strongly recommend you have nothing to do with DISH TV and especially do not use them if CenturyLink is involved. CENTURYLINK AND DISH TV IS A PARING OF BUSINESS MADE IN HADES!!!

I have been a customer of DISH for over 17 years. I am finally fed up. The automated scheduling of phone call-back for support seems great, but doesn't work. After scheduling a call-back in 15 minutes, I actually had to call back an hour later due to no call AND wait another 14 minutes. Then, I spoke with a rude supervisor 'Mick' (ID **). He did not care that I stated that I wanted to cancel my account and did not apologize for the failures of the initial rep to answer questions about my account nor the service received.

Since day one we had issues with The Joeys cutting off and had many service tech coming and never solving a damn thing. We decided to cut the services and they offer us the same services we had for $50 a month for 12 month under contract and if we cancel we would have to pay $10 a month for the remaining of the contract, which we are fine with. After a while we decided to cut off the contract (we have been in services between WA and CA for about 15 years) so they charge us 11 x $10 then put our monthly fee to regular price and charge us $15 per box to return the equipment for a total bill of $180. The service suck and they really don't care about you if you decide to leave, After giving them my money for 15 years I can only say that I will never be a DISH Network customer for the rest of my life and after this experience I would gladly pay more somewhere else before I would ever get back to them.

I've been with Dish Network for about 2 months now and I'm not impressed with the quality of service. The Hi Def is not hi def quality, the picture is choppy and has cut out especially when watching Netflix. The movies stop after loading and I have to restart, it buffers then I have to restart the movie. Spectrum was a little expensive, but the quality was so much better!

After being with them about 1 month, I received a letter today that was extremely confusing. First of all I was not even aware I had been signed up with them for a month. It then goes on to say that because of a report "from one or more consumer reporting agencies" that "you did not qualify for our best offer due to one or more of the following reasons." It then gives 4 lines of possible reasons referring to NCTUE, whatever that is.

I discontinued my Dish service on 3/11/18. I received a e-mail stating I would receive boxes for shipping back equipment. These boxes were never received. Then on 4/09 I received an email stating my account would be charged for the equipment because they never went back. When I called today 4/10/18 they said it was my job to call if boxes were not received. I told rude associate that it wasn't my job to secure this equipment and they should have followed up. I asked for a receipt for shipment of boxes to me she said she couldn't do that. So I stated because someone at your company didn't follow up I get charged. Please do yourself a favor and never hook up with this company. They don't care about ruining your credit and just make false charges. Tell all people you know not to buy this product. Once they have your information they got you. Even if it's not your fault.

After 18 years as a customer, I couldn't stand DISH anymore! My television went blank, and after calling and waiting forever for technical support, they refused to send a tech out or even to send me a replacement HDMI cord, which is what the problem was. They wanted to charge me for the cord because it was "part of your television, so it is your expense." I pointed out they had installed both the receiver and the cord at the same time, and my TV did not need the HDMI cable, and all Dish equipment is the property of Dish and needs to be maintained by Dish. The guy refused to do anything for me. I called back the next day and got someone who said they would send the HDMI cable right out at no charge. They never did. I ended up with no service from Dish, they wouldn't fix the problem, they wouldn't send the replacement equipment, but they still sent me bills! That is the best way I know to get rid of a long-term customer.

I suspended my DISH service for six months at the suggestion of a customer service rep. They didn't tell me that after six months my account would be re-activated and I would start receiving charges, even if I didn't request it. That's what I get for being a 10 year loyal customer with direct bill pay. When I discovered they were charging me for the service I called them and requested a full refund, or credit if I reinstated my service that day. A nice girl put me on hold several times to try and get a resolution for me from her supervisor. No deal. They would only agree to refund $40 out of $260 they withdrew from my checking account. I never got the refund and how can I dispute that? I stopped service and I no longer have an account number. I'm done with corporate media thugs.

There was a false account created under my information. When I called DISH they offered very little assistance and they stated that they don't even require ID to open an account. Poor business practices!!!

I have been a Dish customer for over 3 years and never ever late with payments. I must have inadvertently renewed my subscription when I went on to take off services to lower the costs and took off the local channels, which they charge $10 to have, not including fees and taxes and in doing so I inadvertently renewed and didn't mean to but we wanted to cancel the service because we just don't watch TV much anymore & on limited income.

I received a marketing call at 7:06 am. When I asked to be removed from their call list, they hung up on me with no response. I called Dish's customer service line 6 times to confirm removal from the call list. The CSR who answered 3 of my calls was the one who spam called me. Each time I asked to file a complaint or speak with a manager, they immediately transferred me back into their phone menu loop. I have yet to speak with someone who can help me and am writing this review while still on hold.

My suggestion is that for any complaints you have you should contact: the Federal Trade Commission, the Federal Communication Commission and your State Attorney General. Up until today we had TV Japan, without notice they changed the service to a crappy Japanese Channel that programming dates back to the 1970 and 1980's. We are being charged for TV Japan for $24.99 per month therefore we are now being charged for a service we did not order.

I had DISH service for over 10 years and was reasonable happy except for the ever increasing price and outages in storms. I was moving to a new area and there were other options for me so I decided to cancel the service. I went through what I thought was the cancellation process, confirmed that they did not want the old equipment back, and then was transferred to another service representative for final processing. He kept trying to push transferring the service to my new address and then he wanted to put the account on hold for a $5 a month fee. I told him I didn't need the service anymore and didn't want to pay $5 a month for something I didn't need, but he kept pushing and I must have given in to the hold with the understanding that I would be contacted to see if I had changed my mind about hooking up service at my new address.

I have been with DISH for 7 years and everything fine till I call to cancel. They informed me that I was in contract and could not cancel. I told them it should not be. I never agree to it. The one I talk to told me I could agree without knowing. That wrong if that what happen. I think that is bad business. Can some please help with this?

I moved and do not get the free move. They told me if I want to have my Dish installed at my new location it will be 100.000. They also told me I called customer service too much so my account has a mark against it and I won't qualify for any offers and moreover I shouldn't even call Dish because no one will help me. I only called a couple times to verify things about my move. Dish: pull down your Property Brothers' commercial. It's all a lie!!!

We had DISH for 5 years, after the initial two years they kept raising the price up and gouging us. You have to call in and beg for a better price and accept less in programming than what you had from the very beginning to keep a reasonable price. We decided to cancel 03/29/18 with 24 hours left that we prepaid for. They charge you $15.00 to return their old outdated boxes. We call it a cancellation fee. To put the frosting on the cake they turned off our DISH tv signal only 5 3/4 hours into the last day, keep in mind we had Prepaid for the entire day up until 11:59 PM.

I was Dish Network customer since 2004 but every six month I have to call customer service to reduce my bill, every other six months they said promotion ends now your bill is 50 % more. Finally I close account today. Nowadays Sling, Netflix, YouTube are best option to watch TV episodes.

I've been with Dish for many years, that is until today. Every month for the last 5-6 months I noticed my bill was different. Some months it was higher by $5, some month by $10, and some months it was higher by $15. So I began contacting the customer service group to get answers and to get it resolved. Each month they would tell me that it was all taken care of and it won't happen again. That is until the next month's bill arrived. It's a shell game with Dish. They tell you that some credits have come off and that some have been added. It's their way of controlling your account fees and increasing your bill. Although their technical support group that deals with the internet and other technical areas was good, the television side is very unethical.

First, a big "Thank You" to DISH network for many years of excellent TV -- both at AFFORDABLE prices, and the current ridiculousness ($130+/monthly!) --even WITH constantly, inflating charges. Rural living dictates minimal services, across the board, so it's nice to have options with TV. There are, however, valid reasons why I might actually have to "unplug," going with streaming, or without, in the near future. DISH charges are too high. I don't think this needs explanation. Odd how 2018 cost-of-living wages stagnate at 1990 levels, but COSTS seem to rise exponentially. Really -- WHY does it take $130 a month to WATCH, FRIGGING TV, programmed by... DISH versus the viewer?

I just had an unbelievable day with people at DISH Network. Absolutely the worst experience of my 64 years on this planet. I have been a customer for many years and I am considered a 5 star customer. I put my program on pause while I sold my house and bought another. When I went to set up the new house I called and talked to a rep about the service I needed including Internet. He was a hard sell and I didn't trust him so I called back and got another person who told me the last person was wrong on what Internet I could get and told me I could get a certain one only. Well different info from 2 different people so I decided to call a third. I was then told I could not get any internet at all. I knew that was wrong so I talked to a supervisor who said the person was wrong but I could only get satellitte internet.

I signed a 2 yr contract with DISH. Dish installed a Hopper (main) receiver and 1 Joey (slave) receiver along with the satellite dish. This was a new learning experience on how their programming worked, it took a little time to master. Once we started to use some of the options such as downloading shows, movies, etc. and how to record shows/movies, this is when all the trouble started. Dish advertised 'Watch Shows/Movies ON DEMAND', immediately I thought, didn't know it may take up to 15 minutes (depending on the program) to download, a little false advertising in my opinion.

My 94 year old mother-in-law had to be moved to an assisted living facility that already uses Spectrum. I called DISH and was told that they couldn't stop the service until I completed the following: Send a letter containing account number, account name, point of contact, desired disconnection date, an address where they should send a box to return their equipment and a letter from the facility explaining why she couldn't continue to use DISH. I asked the representative, "Are customers not allowed to cancel DISH for whatever their reasons without these requirements?", she replied, "We are required to do this and to prove you spoke to me here is your confirmation number 1212570307." I requested the service be cut off June 19, 2017.

I have been have problems with my Dish equipment. The dvr would not record. I couldn't watch anything on demand because something was wrong with the box. Also prices would change without a notification. I called Dish to see when my contract was up. They told me I was no longer under a contract. So I switched services. After I switched I called Dish to disconnect service. They told me I had an ETF because of my contract. After I told the rep I called a week earlier about my contract, he told me that the system was pulling up all of my information. Because I was provided the incorrect information I had to call my new provider and cancel service with them, because it was after 24hrs, I had to pay an ETF with my new provider. I wouldn't had the issue if the rep would have taken the time to pull up all of my information.

They tell you are being charged one thing (on phone), and actually do another. Been overcharging me for a long time. One month charged me about $200.00. This month already paid $85.00 (supposed to be $84.09 a month for 2 years). Claim I owe another $50.00. Never missed a payment, rarely if ever late. Long time customer, but I may end up leaving them soon. Tired of it.

Don’t get DISH SERVICE!! The quality of television is very low, the video will come back pixelated and skip forward when freezes. You CANNOT record more than 5 shows at once, you are obligated to watch one while others record “PrimeTime Anytime” which NOBODY watches. If the receiver is slow it WILL shut down on you and start from when it finally restarts and powers on. You cannot rewind at that time. Even on recorded shows the screen will black out and not come back until you reset the receiver AGAIN. I have very unhappily stuck with this cable company with promises that things would get better but rather I am charged for every question I ask. I am very obligated to turn this off and be on Netflix & Hulu.

We have 3 Dish accounts. 1 is 11 years old, the one for my 92 year old mother who has around the clock sitters is 9 1/2 years old and both are bundles with a phone company. The other is a single TV, single box at a rental property, not a bundle, different town service address. The oldest acct has a Hopper and 5 TVs. My Mom's acct originally had 2 TVs but a few months after opening it had 1 TV was turned off and I was assured it could be turned on with a simple call at any time.