DISH Network Reviews
DISH Network Reviews
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I pay and pay for this Dish cable service because the company I wanted to continue my status for 15 years, however the only option was Dish Network. It seems like there's always a channel gone due to "contract has expired" and they "continue to negotiate to bring channel back". What is wrong with your CEO and the team of programming?? You don't offer any discounts, you still threaten to disconnect service if one is behind on payments, instead, Dish continue to do nothing but keep the 24/7 loop on the channel saying ... negotiate to bring this channel back. 3 months? 5 months? When is enough enough? What and who is all the money you're charging go to??
Due to their well documented system failure my cancellation of a free channel offer did not get processed and when free trial ran out charges for that channel showed up on my bill. After several calls, and extremely long wait times to talk to a person, I still didn't receive a full refund for that charge. Ultimately closed my account and paid my bill in full and returned all equipment. I verified with Dish I have a zero balance and all my equipment was received by Dish. They now tell me my credit card information can't be deleted from their system because my account is closed. ARE YOU KIDDING ME? I would avoid Dish Network at any and all costs, their system won't allow reps to make things right when customer has issues. Dish Network will nickel and dime you to death and makes sure system won't allow anyone, rep or supervisor, to override pre-set limits.
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Where do I begin? I've been a Dish customer for more than six years, and I must say, the service has been consistently dreadful. The customer service representatives seem clueless and incapable of resolving issues. Throughout these past six years, I can count on one hand the number of pleasant interactions I've had with both phone agents and technicians who visited my home.
The final incident that pushed me over the edge was when a technician arrived to fix my internet, but after a painstaking four-hour struggle, he couldn't figure it out. I felt terrible for him, especially when he called his manager and put him on speakerphone. To my dismay, the manager simply stated that I would need to upgrade my plan or seek another service provider, at an additional cost of $10.99 per month. Let me remind you that I'm already paying a whopping $181 per month for internet and cable services.
The disrespect I felt in that moment was unparalleled, and the technician was at a loss for words since he couldn't rectify the internet issue. Fed up with the situation, I made a call today to cancel my services, only to encounter an incredibly rude individual on the other end of the line. If you value your time and money, I implore you to look elsewhere for a service provider. Dish is simply not worth the frustration and disappointment.
A 0 star would be a better rating for their overall service and their customer service. Team lead, Kevin ID #** is even worse. Do not sign for any services with this company because they will not own or compensate customers for any interruption in their services which happens weekly. Their team is trained to stick with the same explanation for poor services. Any other TV viewing would be better than Dish Network because they are willing to compensate for frequent disruption in your service. It is truly a hit or miss with these guys and depending on the day you cannot even reach a technical support person. I spent many days angry and upset. Just not worth the headache any more. :( DO NOT SIGN WITH DISH NETWORK. BUYERS BEWARE!!!
I have recharged Dish TV and it is not working, when I called them they said we have to book technician from their side for which they will charge Rs 200 for each visit. In March I faced the same problem and their technician came and did something and he charged us 350rs. Again we are facing the Sam problem, we need to pay again 200rs items.
If you have such problem every month you need to pay 200rs. I asked them to cancel my account and refund back my reached amount of Rs. 370, customer care executive says they don’t have refund policy. In any services company there are refund policy, but this DishTV doesn’t have. I used their service for more than 10 years, but now I recommend strongly please do not take the dish connection.
We called 2 weeks prior to the end of our billing cycle to cancel our service. We called Feb 15, 2023 and asked to end Feb 20, 2023. Billing cycle ends on Feb 28. Service was disconnected on the date we requested. We were told we would receive a box within 10 days to return the equipment. Well, DISH had a breach of some kind for well over a month. Then in March they continued deducting my monthly payment of $121.93 for service from Feb 28-March 27 (no service). There was nobody available to call because of their "breach".
Finally, I got thru and was told they did not have access to accounts but was told she assumed they probably just billed everybody across the board. I have called probably 8 times. I also sent written request. Hours on the phone. Until the last 3 calls always told the same thing. Call back. Then I got George on 4-20-23 that requested my refund for me. Would process in 24 hours. Nope. Called 4-25-23 and got Andrea. She was processing it. Allow 7-10 days. Nope. Called 4-25-23 got Imee. Said I was owed $21 because equipment not returned. Mind you, with each call I asked for a box. Then I emailed local news. Figured probably other people with same issue. Still waiting on them too.
Today I got an email from DISH giving me a free movie certificate with my new service. What new service? Called DISH again, 5-10-23. Told to just disregard as they did not restart my service (they better not have), but also told that I was issued my full refund on 4-25-23 and it takes 19 days and today is day 11. Don't know why Ms Imee on May 5 didn't know that! Also was told that Imee's notes stated she told me to call my financial institution. False. Could not verify where they sent the refund. Also, finally I did receive my box 3 days ago and sent equipment back. I know this is a long rant, but I just wanted people to see what an ordeal it has been! Ridiculous! And they better give me back my ** money!
We recently cancelled our Dish Network account before the end of our contract because we simply didn't need or want it. We were aware we'd have to pay an early termination fee and send back the equipment or be charged for it. We paid the fee and were told we'd be receiving return boxes in the mail. It's been a full 30 days and still no boxes. Every tech support agent we've called has been unable to help.
Some of the agents are making things up with the agents assuring me that in some random number of days in which we'll be receiving the boxes. It's ballooned from 3-7 days to 12 days and now 30 days according to various agents. They won't provide a tracking number for this supposed shipment, they won't provide a physical location where we can return this equipment ourselves and they won't tell us how much money they'll be helping themselves to from our checking account when the return window lapses. I'd strongly discourage ever using this company.
I was a customer of Dish TV for a number of years I began the process of canceling my subscription effective 3/4/23. I understand that Dish had a problem with a security breach, but it has been a nightmare trying to end my service. Hours on hold with no satisfaction. Finally got to someone who was able to cancel. Was told that I had 17 months left in a contract. I had no such contract. An equipment upgrade was done to retain me as a customer due to an obsolete Hopper that could not receive streaming services. I signed NO contract but to get rid of this company I paid the early termination fee.
I received the box to return the equipment (had to pay for box and shipping). They want a part of the dish that’s on my roof (30 ft up). If they want that they will need to retrieve it themselves at their convenience. I learned early NOT to agree to auto pay on anything. I used Paypal so they cannot automatically charge me for anything. My advice is to avoid Dish like the plague (or COVID).
From the day I first started my association with Dish they have continually used lies and deceit in every interaction I have had with them. When I called to begin service, I was told I didn't need additional boxes, I could have up to several people streaming the service on MY Dish. This is a blatant lie. Only one person at a time can stream the service and it is crap. Unfortunately, I had already entered the contract at this point so I had to add more services to have what I needed. About six weeks ago, I decided to change companies and cancel the service. Unbeknownst to me, their website had been hijacked. The wait time to talk to someone was rediculous; no way to contact them online. However, they had taken the trouble to set up a method to pay your bill. They will get their money no matter what. I finally get to talk to someone and they were supposed to cancel my service. Didn't happen.
I call again. This time I get the option to get a call back. When they call back 2 hours later, the guy cancels my service and tells me I will receive a box to return equipment and I can view my final bill of -$9.43 on my account in 48-72 hours. I wait 3 or 4 days and pull up the account. It says my account has been closed and do I want to re activate it. I take this to mean I am reactivating my online account. I click yes and it take me to my account where the balance does show -$9.43. I am satisfied with this and let it go.
A couple of weeks later, I get a bill for $111.92. I call again. This time I am told they are cancelling my account and my final bill will be $19 plus. When I asked why, they told me I had re activated my service when I went to my account online. In my opinion based on 30 years of customer service experience myself, the website was purposely misleading to try to recoup some of the money they lost when the website was hijacked. I will never ever use this company again!!!
We have an RV. We have used Dish Outdoors for years for TV service when traveling. We have always been able to turn our service on and off as needed which is the main reason we got Dish in the first place. The past week upon returning from our week long excursion, I called to disconnect service and I was told they couldn’t do that. Our service is a month to month service. At the end of 30 days, if I don’t pay for the next 30 days it will automatically stop until I pay for the next 30 days. This defeats the purpose of recreational service if I can’t turn it on and off as needed. Who goes out in their RV for 30 days every single time. Sometimes it’s two weeks or a week. This made me so angry because I submitted my payment to start service not knowing that I’m stuck paying for 30 days. Definitely looking for alternatives to Dish. DO NOT sign up for DISH SERVICE.
DISH author review by ConsumerAffairs Research Team
Founded in 1980, DISH Network now provides paid TV to almost 14 million subscribers. The company, headquartered in Meridian, Colorado, is the second-largest satellite TV provider in the United States.
Flexible payment: DISH network accepts Bitcoin as a payment method for those who prefer the cyber currency.
Fantasy and reality: Subscribers can watch a game and look at their fantasy football stats to chart their team's progress, using DISH Network Hopper.
Watch from anywhere: DISH Network allows access to recorded shows from anywhere, as long as there is an Internet connection.
No up-charge on HD: DISH Network offers free HD channels, and it does not charge extra for the high-quality imaging.
Promotional offers available: DISH Network sign-up promotions allow customers to get extra channels with a 24-month contract commitment.
DISH Network Company Information
- Company Name:
- Year Founded:
- 9601 S Meridian Blvd.
- Postal Code:
- United States
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