Consumer Complaints and Reviews
We had dish install their equipment hopper Joey and satellite dish. When they started to download it, it overwhelmed my electrical system in my house and caused it to blow the breakers which created a surge and burned out my tv. Now my tv turns on but has no picture. The technician called while still at my house and told them that my set was working but all he did "was connect a wire". So needless to say I'm getting nothing but bull from them. On hold numerous occasions for well over half an hour to talk to someone that can only leave a message. I have been informed that I have to mail the receiver back so they can check it.
The company I had prior had a satellite dish on my roof and the technician left it on my roof. So the next day we have a storm and this 30 plus pound satellite comes falling off my roof. I can go on and on with what went wrong and still have not gotten anything fixed. EXTREMELY ANNOYING situation and hands tied. Would really like to get into a class action suit. It looks like they are constantly screwing people.
Dish TV cut off Fox AND FRIENDS 2 WEEKS BEFORE ELECTION.. When you try to call and complain the answering message is so garbled you cannot communicate with them. I think they are trying to influence election. I paid for this channel and am very upset.
They claimed to need my SS# and birthdate before they would tell me the pricing or specifications of "What they could qualify me for". I know they know what their offers are, why they feel they must have my address, birthday, full name, and SS# before they even reveal the terms of their packages I will not pretend to know. I terminated the conversation.
I was a DISH customer for about 8 years. Last August (2016) I canceled my service with DISH TV. They shipped me a box with a shipping label, which they charged me $10 for the privilege, so I can return their equipment which I promptly did. The box was dropped off at a UPS facility. I have been arguing with DISH for over a month about the equipment, which they claim I did not return. They also wanted to know what the tracking number was on the shipping label. I reminded them that they provided me with the shipping label and therefore they should have the tracking number recorded in their system. They claim they do not have a record of the tracking number.
I have spoken to several representatives and people claiming to be supervisors to no avail. In the meantime, my checking account has been robbed by DISH for $264 for the equipment I returned. When I complained about it, they said they will refund my $264 when I return the equipment. Nobody there will get it through their head that I did indeed return the equipment that someone on their end is not doing their job. I know it was stupid of me not to take down the shipping label info, but at the same time I did not expect this to happen. And how in the world can they not have a record of the label they sent me?
They also charged me $10 for the return box, which I had no choice but to pay because they do not have an equipment drop off center anywhere in the city. Between the $10 charge for the shipping box and $264 for equipment I returned, I feel like I am being punished and penalized by this company for canceling my service! Their actions demonstrate exactly how NOT to run a business. I'm about to write a letter to the top 10 company officers for DISH. In the meantime. I have contacted 3 consumer advocates, and hopefully a newspaper will take my story. I am a substitute teacher and do not make a whole lot of money. $264 really hit hard in my pocket book. Do not do business with this company!
Let me tell you about my experience. Dish locks you in on a contract for 2 years at a seemingly decent rate. They don't include in the package I had wireless or phone. My bill was $168.00 monthly! I finally decided to do some research and found a better provider, Time Warner / Spectrum and I have phone / Gold package / wireless for $168.00 monthly. Dish will give you a package but look out! When your promo runs out my bill went to 248.00 month!! Outrageous!! So, when I discontinued my service and speaking with their reps, they tried to offer me a "fair" package but with basic channels for the same price of $168.00. I told them I was terminating my service and now they want to charge me $340.00 for early termination of contract. I am wondering how, since I am a month to month customer, a so-called contract with $340.00 early termination be placed into effect!
I call it a scam on their part. On a month to month contract shouldn't we be allowed to terminate the contract whenever you would like? I don't know how to file a class action or if there is any class action lawsuits against Dish. They will argue I signed the contract BUT that I assume would be for services for the amount I initially signed up for. On month to month they wouldn't even allow me to pay my bill a couple of days late, literally 3 days!! So with a month to month I should be allowed to terminate anytime I wish! If anybody has any information on contacting any legal firm that would represent any client because of this because I'm sure I'm not the only one! I will NEVER choose their service again!
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My Dish was in my husband's name. We separated for a while and got back together. I put a security code on the account because he is not good with paying bills. Dish allowed him to turn the service off without the code even after I explained I paid the bill. They transferred the bill into my name and still allowed him to make changes. I will never deal with Dish again or recommend their service to anyone.
My terrible experience with dish started when I terminated the service on one of my boxes which was no longer being used in my home. Dish told me that I would need to return the receiver within 10 business days once I received the return box from UPS. I never received the return box and constantly called so that I wouldn't endure their $99 fee. Customer service was always rude and it literally took them over a month to actually send the box which by this time the fee was added to my bill and they disrupted my service because I refused to pay for the receiver.
I eventually lowered my channels so that I could pay a smaller amount to have the service restored because they said that they would refund the amount of the receiver once they received it so I paid that amount as well. Though it took them two days to disrupt my service it took them 10 days to refund my money and what they never told me was that the service disruption changed my bill due date.
My service was interrupted again today. I called in an attempt to have it restored and the only thing I was told was that they could not restore the service without a full payment and I tried to explain to them that I get paid at the end of every month and could not make a payment until then. The rep constantly yelled at me that they needed the payment because I was a pay ahead customer and that I could not change my bill due date because this is the second disruption. I told them the cause of the disruption is the day the bill is due doesn't work for my budget but again they said it's nothing they can do.
I am so sick of dish network! The company needs to be shut down because they don't even follow their own guidelines because I read that I never should have even been charged for the receiver before receiving a return box but this is the fraud that they do. Customer service might as well be ducks answering the phone because they are extremely unprofessional and aren't helpful at all. I think I'm going to contact a lawyer to get out of my contract!
Been a Dish customer for over 16 years. The last few years we have noticed the systems have degraded significantly. We have had to have our system changed several times over the past few years. This past July our system crashed and would not turn on. It was dead. I called Dish and they wanted to go through this troubleshooting tree. I explained that the system was dead, and there was no way to troubleshoot it since it wouldn't come on.
Finally they agreed to send a new system. I figured since we were replacing the system, why not upgrade to the 16 tuner Hopper III system and one Joey. The night the system was installed, I was checking out the multi screen (PIP) feature and had four channels on our big screen. My wife was upstairs watching using the Joey. I was switching from one program to another watching four different shows. I thought this is great. I was watching four shows and had other shows recording and still had open tuners. All of a sudden one of the screens went to static. I tried to change channels and found the system was not responding.
Pretty soon I had four sections with different static patterns. I could hear audio, but all the video feeds were gone. The upstairs tv was working fine. I had to hit the reset button on the dvr to get the system working again. That screwed up all the recordings and I lost big sections of the shows I was watching. Okay, so the system had a hiccup. The next day we had the same type of problem happen where we lost video and had audio. Again reset got it working. This progressively got worse and we had to reset the system several times a day. Calls to Dish were unprofitable. They told me to do all the things I had been doing (unplug the power and plug it back in, unplug the HDTV cable from the dvr and the tv and turn it around, push the reset button on the dvr). We still kept having the problem. This went on for a month or so until we finally got tired of the bs.
My wife said that she liked the Hopper I better, since it had features she liked that weren't on the Hopper III so they came out and installed the older system. Lo and behold the Hopper I now has the same format and the features that she wanted are now gone, so we have the older 3 tuner system without the features she wanted. Crap. The system worked for a day or two and it started to do the same as the Hopper III that it replaced. It would freeze or crash and the only fix was to hit reset. It's been two weeks now. During this time I have been calling to talk about getting some sort of discount for all the hassles, but I kept getting low balled.
I asked for a supervisor and got the same run-around - no satisfaction (Did I mention that we have been paying almost $120/month?). I asked for someone higher up and was told they would connect me to a manager. Each step required me to be on hold for at least 3-4 minutes, until I was waiting for a manager, then I waited 1/2 hour 2 different times and was then disconnected. I stopped paying the bill in August, because I wasn't getting what I was supposed to get.
Eventually I asked to speak to someone who could make a decision about giving me a sizable discount. I was also sending emails and having chats, all to no avail until a few days ago when I received an email telling me I would be getting a call from the executive office. I did get that call, and this "executive" told me I would get a $42.00 credit plus the $40/mo for 6 months I had already obtained through my other calls. She was very stern and suggested that we may want to go elsewhere for our tv service. They are supposed to come out and replace our entire system including all the wiring on Saturday, but we are thinking about dropping Dish.
Dish used to be a quality provider with excellent customer service and support, but sometimes competition doesn't lead to better service, and that seems to be the case with Dish. Ironically, I keep getting mailers from Dish for $50 for me and a new customer. I recently received one for $100. Sorry Dish, but I can no longer recommend your service. I guess Dish is now so big they can afford to lose customers. No, wait, if they can afford to lose them why give a discount for new members? I noticed in a few of the previous messages there was talk of a class action suit against Dish. If there is a lawyer interested in pursuing a suit, please let me know. I want in!
We have had Dish network TV service for over 17 years. We terminated that service one month ago and went with Sudden Link service. Dish did not inform us on how they would pick up their receiver. I received an email from them informing me that I was being charged $2248.00 for the receiver not being returned. I called them today and they said that they mail a box to us two weeks ago. We did not receive one. I told them since they are trying to charge me that $248.00 for their mistake and not letting us know what to do about receiver, I was going to charge them $248.00 a day for storing it for them.
I also told Dish that they can remove the satellite dish in my driveway, that it is a hazard to me. They are going to remove it or I will send them a bill. I would have kept their service but they upgraded the receiver and my auto satellite finder on our travel trailer. They said I could fix it for $400.00. I paid $1200.00 for the satellite finder and did not want to pay more when they can change the signal that won't work for us. They were a good service for many years but when they changed a signal that I could not receive, it chilled my hide.
When I had my dish installed my friend was the one who put it in and I have had some minor problems last couple of weeks so I called for a tech and ask for my friend to do the service since I am familiar with him and trust him in my house but they still send someone I didn't want. If you want to keep your customers happy and keep them honor their request. I'm seriously thinking about going back to DirecTV...
The install team should be more accountable for their work and understand this is someone's house that they are working on. I now need to spend the day re-running all this cable since the install tech did such a careless job. Once I saw how bad it was outside I did not let him do anything inside other than hook up and commission the receivers. I have more pictures but I think this makes my point. The work that was done at my house by Dish Network was just terrible. Neither the technician nor his company will be allowed back on property.
Dish Network is committing fraud by sending me bill for services that I never had nor I even thought about to having one. I only use Netflix and Amazon Prime. Now, the company have sent me to collection agency. I, previously, have contacted to Colorado Attorney General office with no proper concerns/actions for protecting the consumer. I am looking for class action lawsuit against this company for fraud, racketeering activities.
Returned to Dish for TV and Internet because it was my only option. Expensive internet required me to purchase additional data almost every month for facebook and email, while not watching short video clips. Found another option and set up cancellation. Day after I cancelled, Dish removed charges for the next month from my checking account. Called about refund. Worked my way to supervisory who eventually set up the proper amount and said it would only take a few days to be returned EFT. One week later, no money. Called again, "it's pending". CSR gives one timeline and method, CSR representative give another timeline and method. Finally reached "office of the President", who, RUDELY, proceeds to inform me it was MY FAULT for not canceling the account or autodraft in time. Silly me. I thought for NO SERVICE received, they wouldn't charge! Run for your life from Dish!!!
My short time with DISH was the single worst experience I've ever had with a company. When I signed up I was given false information, the installation was late, unprofessional, and sloppy. They offer no trial period. (Once it's installed, you're locked in for 2 years.) The DVR itself was glitchy. When I called Customer Service about the false information I was given at signup, they gave me the runaround and denied my request to cancel the contract. Ended up paying the early termination fee just to be done with them. As bad as Charter/Comcast/DIRECTV can be, DISH is far worse!
I am currently a Dish Network customer. I called 10/14/16 and spoke with a rep name Shanika. I asked the rep if I can get an extension til 10/21/16 to pay my bill or what my options are. She stated that due to the type of acct I have she can not grant an extension, BUT you can pay 50% of your bill and that will stop your services from being interrupted. She took my debit card payment for 50% of my bill due and confirm that I would need to pay the remaining balance before 11/12/16. Ok. So just to be sure what she said was true, I called right back and spoke with another rep to confirm that was true and my services would not be interrupted. He as well state "YES the services will NOT be interrupted" and to pay my remaining balance on or before 11/12/16.
I woke up 10/16/16 and my services are turn off. I call Customer Service and speak with another rep that proceeds to tell me there is nothing he can do unless the remaining bal is paid in full. I stated "Well do you see the notation on the acct for the arrangement from previous reps on 10/14/16?" His response was "I'm sorry they did not tell you the correct info but there is nothing we can do for you." I requested to speak with a Supervisor. The rep placed me on hold for about 4 mins to come back and tell me there is NO supervisor to speak with. I state "I'll wait for one." The rep stated to me "This call is not productive and I will be disconnecting the line" and hung up on me.
I called back to speak with another rep and explain to him the previous rep actions was completely unprofessional. This was the 4th rep spoke with. This rep stated he was sorry and he will fix the issue. He placed me on hold for a few mins and came back and said the services have been reinstated and the remaining bal will need to be paid in full BY 10/21/16. I confirmed with him that the services are currently back on which his response was YES. I unplug my boxes and rebooted and the services never turn back on. I called back to speak with another rep. This is the 5th rep I spoken with now. This rep tells me "The services have not been restored. We need a full payment." Horrible customer service.
I work in a call center taking customer calls 40+ plus a week and I would never just LIE to CUSTOMER JUST TO GET THEM OFF THE PHONE. That's exactly what happen in this situation here with DISH NETWORK. I call and spoke with a rep in the corporate office name Karen I believe and she basically apologized for the wrong info given by 5 DIFFERENT reps but also did nothing to correct their mistake. They claim they have A+ customer service rating. I would strongly reconsider that rating. I will be going to Directv ASAP. Thanks Dish Network for your horrible service that I was warned about before I became a customer. I had to learn the hard way.
Most ridiculous experience ever!!! Almost comical now. Had to wait for tech since 8am YESTERDAY. It is now 430pm. The next day he just got here. He was not briefed of what our job entailed as it is a bit more complicated than usual. Dish kept calling with recordings that say "We are calling about your Dish appt. Tech will be there between ** and **. If this is not okay with you, press 1 to reschedule. Press 2 if you want to hear this again." WHAT? No option to push if you are okay with the time? Ok so I won't push anything. WRONG! The recording then says "We did not get your response! This is Dish calling about your appt. Your tech is scheduled to be there between ** and **." Over and Over and over... If you hang up, you wonder if your appt will not be confirmed. So then you call in to customer service and you are annoyed.
They annoy you even further by saying, your tech will be there between ** and ** but then you get another crazy recording that says yes, guess what??? This went on ALL DAY YESTERDAY and started again today. I cannot believe a company the size of DISH has no clue what their customers hear when they send out THAT recording. Can they be THAT dumb? I own a small co and I would never put out a recorded message to my customers unless I knew what it was saying. I miss Cox customer service!! They were intelligent at least. OH! They offered me $5 for my trouble! Two whole days of waiting for them to show up? Unbelievable. They are comics, too.
Damages. We need to do a class action against Dish as customers and sue them for their negligence. We called to have Dish come to our home and rewire because we moved our tv to another area in our living room and bedroom. They sent out starwest satellite who put huge 3-5 inch cracks in our siding 2011 trailer home and blew out the electric in our bedroom and bathroom. We called an emergency electrician. It was late on a Fri afternoon and we have 2 children under age of 7. It took them 6 mos to pay electrician and we have been waiting for over 1 1/2 yrs for them to pay to have our siding fixed. We are getting the runaround with dish and star satellite. This happened July 2015. We disconnected our service with them. We were with them 8 yrs and 10 before that. My advice to you is go to DirecTV or Netflix. Dish is no good and run if you see starwest satellite coming to your door. My opinion is they are in on it together giving us the runaround.
I have had nothing but trouble since having DISH tv. It started with the company coming to my house to wire the house for service. They sent an outside company to wire the house and they did such a horrible job, that their company had to send someone else to fix the problem, twice. My remote has gone out and I had to wait for another remote to arrive. It was the small box so it was more than just push the button. No, it required a remote to use the tv. The service stopped working, another technician. The box went out, and sound, wait on another box. Now that box must have a technician to fix it. Horrible service. Will not recommend them.
I started with Dish only 3 short months ago and I have just terminated my service. I would have internet access for only 1 week out of the month and am being charged 70.00+ for the service. I called several times to express my dissatisfaction with the service and received extremely poor customer service in return. The representatives were unhelpful and the highest up, "presidents", were rude, unhelpful, inattentive, uncaring and very defensive. The first call I made was 2 weeks into having their service. The 2nd call I was informed I would get a callback from them but have no evidence of receiving said phone call. This company has been the biggest of headaches. The day it was installed the technician even admitted to the poor service. Don’t go with Dish service.
I had been a long time customer to DirecTV; however I was told by many that they "LOVED" Dish, so my contract ended with Direct and my husband and I went to Dish. FIRST, the guy they send to my house placed the dish on my roof which we did NOT want and he PUT a hole in my rooftop therefore leading us to replace that area on the roof so it would NOT leak any longer!! SECOND, we had trouble from the time he installed from. (1) HE FORGED my husband's signature. (2) The "NEW" box that "WE" bought went out only two days of us having it, they send a new man out. He stated, that the first man did not even wire our house correctly, he ran new wire and took old box with him. HE "NEVER" turned in the box he took and DISH stated we had to pay for it. I hunted the man down and GOT our box and sent it in. (3) We HAD to return almost 7 boxes due to them over heating and "DISH" wants to tell us to put a fan on it!!
(4) They have made us pay for "SEVERAL" Boxes and this last 5th one "REALLY PISSES" ME OFF!! My dish was interrupted when I was told it would not be because they "ONCE" again had to send a box for us to send the other box back, this was a supervisor that told me this. THEN yesterday, we come home from work to find our TV is out!!! I call in and this man ID:** stated that he could "HELP" me. I said, "sir I am sorry. Nothing against you but I need to speak to a supervisor or a manager." HE REFUSED ME TO SPEAK TO ONE. All while I RECORDED this call!! HE ACTUALLY REFUSED ME TO SPEAK TO A MANAGER AND HUNG UP ON ME!! I call back let the guy speak, stated I have "MAJOR" issues and to ALLOW me to speak to a supervisor, a OWNER or a manager. This man actually said, "please hold." And someone came to the phone stating they were a supervisor.
I let him know what "**" done and I was "PISSED" and once my Dish contract runs out we WOULD be leaving that. I regret EVER coming to DISH. I have NEVER had this much trouble in my life with DirecTV nor any other professional services. I HATE DISH and I have told many, many of my friends that have Dish what has happen to us and some have already changed services and others are like us stating they are going somewhere else once their contract is out!!
DISH People "RUN". Do NOT get these services. I PROMISE YOU, YOU WILL NOT BE SATISFIED WITH THEM. I have went back on my bank statements and have been charged for FIVE boxes in all and I ONLY HAVE TWO!! I am PISSED because of course they have no records, but I do and it is NOT worth anymore time wasting with these PEOPLE. My husband and I can NOT wait until a few more months. GOODBYE DISH, HELLO COX COMMUNICATION!!
I was a new subscriber to Dish and was to receive a 100 gift card. The correspondence was to come from Infinity. I never received a gift card and I was sent back and forth from Dish and Infinity for 3 days. I did not receive a email nor did I receive any mail concerning the gift card. I received service in July. I waited for the card to arrive, when it didn't I called Dish in September. I was told the gift card was on its way and give it another 3 weeks. If I didn't receive it by the end of Sept to call back. I did call back not once but 3 more times in October, and was sent to Infinity each time. I am very disappointed with the service I received from both. Each blamed the other and said they could do nothing about the gift card. After my 4th call to Dish they did offer me $30.00 off my next billing. I appreciate the money off, but still felt this situation was unfair.
I live in a duplex and share my satellite TV provider with my neighbor since we live under the same roof. They were already using Dish Network when I moved in so it was easiest to just jump on their plan and get our own receiver. Dish has been okay, but as a former Cox cable and DirecTV user, I would have to say I prefer those two over Dish in terms of customer service and reliability. I find that I watch less and less live TV with Dish and started watching more DVDs and Netflix because my receiver is slow, the guide won't pop up for about 7-10 seconds after I push the button sometimes, and if the weather is even a little bad my connection will break up. It's not unbearable and I do like some of the features they offer like the Hopper, but I wouldn't necessarily recommend over other providers I've used.
The envelope in which the solicitation came had no indication it was from Dish. In a black strip across the envelope it said "INFORMATION REGARDING YOUR PROPERTY". When I opened the envelope it contained a solicitation for getting high speed internet starting at $49.99. In what way is this solicitation INFORMATION REGARDING YOUR PROPERTY. If it was to grab my attention to open the envelope, it worked -- but it is misleading and grossly false. Of course, all your advertising is grossly false. You start with one price and then after a time my bill was doubled. I am looking for a company that charges the same for the duration of the contract.
Do not use your card to pay a bill for someone else. They took 339.00 out my account and add me as a joint account holder just for paying a bill for someone and when their services got terminated they went after me. That's a bunch of crap and against the law. I have contacted a lawyer concerning this matter because I will not let them get away with it. They told me to contact the person bill I paid and file a dispute. I would not recommend anyone to get services with them and customer service is rude and can't tell me anything. They should be shut down and also I asked them for their head quarters number. They told me they don't have one.
Dish Network misleads you when you try to cancel the service. I called to get a closing date set up. They told me to call on a certain date to schedule. I called on that exact date and a month later I received a charge on my card for $70 which is a service charge for early cancellation. I was with Dish for 7 years and was treated very poorly when I tried to end service.
My ex-fiancé got Dish Network. She used my card for only one dollar and they went behind my back and do an unauthorized an amount of a total of $787.50 and I talk to a CEO and he stated that as soon as I returned the equipment he would reimburse my money back to my account. Never happened. And it been over about two or three months and it is nothing but a very big "SCAM" to get money from them and their credit card information illegally. So someone needs to do something and to refund my funds back to me immediately please. Thanks.
I have been a happy DISH customer for 5 years. Then all of a sudden I got an email stating our account was past due. Our bills were taken out automatically every month so I was confused on how it was past due. But apparently The Card they had on FILE had expired so we just had to give them a new card number and expiration date. Thought that was a easy fix. NO! The very next month I get another late notice so I call and they say, "You have been taken off of auto billing. Your card is expired." So I explain, "I called the previous month and gave you a new card number and paid the bill." She argued with me so then I just told her to shut it off. She was so rude. Not helpful at all. Again. I was a very happy customer for 5 years. And one person totally changed my mind. Do not use this company. They do not help at all. Very rude and they call you liars. Very disappointed. Will not recommended to anyone.
We had cable television through our local provider and decided to switch to DISH. Nothing but problems from the get go. We've had a technician here 3 times, no premium channels on two of our additional TVs so they gave us an initial credit and we are still having the issues with on demand not working. Bridging problems and they said it is a software issue. It will now take 2 weeks for a resolution and they do not care, stating our on-demand is free. I argued and they said but we do get the programs live which is what we pay for, we just don't get on demand. Terrible, terrible company!
We were with the Dish network for over 10 years and had not signed a contract. We called them numerous times for over a year to get a bill from them and they never responded. After who knows how many calls we made we got one bill. We were told because we were paid so far in advance they don't send bills. Finally tired of all this we switched to a different carrier (Dish raised our bill to over $110.00 a month, no new channels added, just one more box).
When we called to have them disconnect us, they were rude and said they didn't understand why we wanted to change. Explained everything to them and then they told us we had to buy out our contract. Told them we didn't sign anything. They said yes you did and they sent a copy of a contract with "x's" for our signature. The worse part is they have now gone into our bank account, without our permission and taken the money. We are trying to get it back but having trouble. We are senior citizens and this is not ok.
We made the decision to cancel our Dish account due to the fact that we were paying for channels that we were no longer receiving. At the time of canceling we indicated to Dish that our account had been pre-paid and we requested a refund. We were assured that that would happen. After waiting 19 days, we called to check on our refund and were told that we did in fact have a refund coming, that it would take 23 more days and we would in fact get our money. It's been 38 days and no refund check, so we called and were told "there is no record of you requesting a refund".
It will now be another 23 days to get a refund from this company. They provide no confirmation numbers or indicators that you have complied with them. No written confirmation, no verbal ones either. You literally have no way to prove that you have complied and they will not refund you unless you comply. This could, potentially, go on for as long as they wish. I personally will NEVER be a Dish customer ever again, and would highly suggest to not do business with this company.
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DISH Network Company Profile
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- 9601 S Meridian Blvd.
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