Optimum Reviews

I am trying for over two months to activate my free phone. They sent me two free phones under a different name. I have been calling and calling and they keep switching me to different depts. I have spent HOURS on the phone trying to sort it out. The name they are sending me the phone under is NOT on my wifi account. This was verified by Optimum. Yet I cannot resolve the issue as they just keep referring me to different depts. Each one saying the other dept can help. So for over two months I cannot activate my free phone with Optimum. It is a good thing I kept my T mobile accounts. They have excellent customer service.

I would give ZERO BUT I CAN'T. My elderly mother just wants to watch a show before bed. She has been paying for cable for four months and it has not worked- six technicians out- multiple phone calls- they can not fix it!! They only try to sell MORE - kore Channels!! They will not even let her speak to a supervisor or cancel the service. Charging her FULL PRICE for MONTH of service she does not have!!

Shittiest service, the WiFi is always inconsistent and technicians are no help. Would not recommend this company at all, if anything I'd rather move than to be connected to this company again. Actual scam, the call centers are based in India as well.

I cannot believe I took time out of my day to write a review. After being on the phone for an hour, I was transferred to a supervisor. I explained my frustration, apologized for my tone (as I was running out of patience and not being assisted properly) and asked for help. The supervisor proceeded to explain, however service was lost. When I heard his voice again I asked him to being again. He then proceeds to tell me "I've explained it 3 times and you still don't understand" - In other words "stupid Optimum customer" which I agree because this is an absolute scam.

Horrible Services. They need to to better. There is an outage every 2 weeks. I can’t give them anymore of my hard-earned money and my services continue to be out. I will surely be looking for another internet provider that can minimize the amount of outages I experience as a customer. Optimum needs to be shut down respectfully!!!!!

I used to have mobile network and home internet, it was horrible the mobile network so I decided to pay for the phones and search another mobile company and I'm still have home internet, but it is like, 2 weeks the internet works and another 2 weeks doesn't. Probably this month is the last month that I paid for it.

I rarely post but my god this is the worst company to deal with. I am trying to get a transfer number for my phone but the women just keeps trying to give me options. I’ve repeat asked for the number for ten minute before I couldn’t take it any longer. I have now decided to cancel all my Optimum services because of her.

Moved and called to cancel my service. The lady hung up on me when I refused to continue my service elsewhere. Finally about a week or 2 later I called back. It finally was cancelled but they continue to bill me for another month because it's reached the new billing cycle. So now I'm paying for a month of service I won't be using. Extremely disappointing.

I switched 2 months ago to Optimum, this is a nightmare, it's don't know how much time I am billed, poor customer service, I don't recommend it. I have a 39.70 plan, they bill me almost 72.... Optimum is a scam, they billed me even for the free line.

Service interruptions constantly. Extremely poor customer service. It took 2 months after I started and paid for service to actually get service hooked up. They also said they would come back to bury the line..... After 2.5 years and many many calls it still wasn't buried. I had to buy a pole saw to trim trees because the maintenance guy drove by 4 different times and said there were limbs in his way and he couldn't hook up service. I actually had to negotiate that I'll cut the limbs and help run the service to my house. Once we bought a house canceled their service to our rental. They charged me for another month. Don't trust this company.

I took Optimum Fiber Internet for 2GIg $ 70.00 per month plus $5.00 they charge for the wireless router but from the beginning I never get 2 GIG connection not even 1 GIG. I do talk to the person who came to my house (Nazifa ** Tel. # **. Also talk to customer service but no action and I suppose to get $100.00 Gift card they never send me.).

Optimum formerly Suddenlink is nothing but a rip off. Suddenlink was so bad. I had canceled my service and they kept billing me for months after and said I owed them. I never did pay and never will it was canceled. Now new name, same thing. I had 12 months at x amount that lasted 3 months then the bill goes up and up and now I see up again. I'll be canceling this again and if you're paying attention to your bill you'll see they're liars and thieves period. I don't know how they get away with it but I guess they pay someone off to overlook their crimes

6 years with optimum and we had a week long intermittent outage due to a cable issue coming into the house. They blamed it on everything but their equipment because I owned my own modem/router. Because of that awful experience, and them trying to upsell me cell service when my internet literally did not work while I had to take PTO since I work from home, and only being able to talk to someone from overseas, I swore right then and there that I was cancelling my service.

Optimum Gateway Brooklyn. My experience at this new renovated office was excellent. The office was very clean, felt warm and inviting. The employees were willing and anxious to help. I was greeted by Jeff my sales associate. Jeff was professional and very helpful. Although my visit was regarding equipment return, he discussed mobile services and all the benefits of having it all combined. Optimum is very lucky to have an employee that is eager to help the business grow. Congratulations to Jeff!!!

I work from home, so having internet is a necessity. Unfortunately, my experience with Optimum has been nothing short of exhausting. Our service went down at 3:00 PM yesterday, and we were told it would be resolved by 8:41 PM. It wasn’t. The next update claimed the issue was fixed at 7:00 AM, and… it still wasn’t. After trying all the basic troubleshooting myself, I called support hoping to finally get real help.

Optimum is a joke. They are my internet provider and my mobile carrier. I am not able to use my phone in my home, so optimum “offered” a discount…. What a joke. This company is nothing but scam artist. The worst company out there. Can’t wait till Planet Networks comes to my area. One price, great service. OPTIMUM SUCKS

Optimum has been the absolute worst nightmare to deal with. Their customer service feels like a maze built specifically to break your spirit. To make things even worse, they offered me a “free mobile service.” I never received a phone, never activated anything—yet they still automatically charged my card without my consent. When I tried fixing the issue, I was met with endless runarounds, scripted excuses, and zero accountability.

PLEASE STAY AWAY FROM OPTIMUM. I am writing on behalf of my mother. I am blown away at the horrible customer service we experienced, as well as the astronomical fees thrown on her account. Her monthly bill is about $40 for internet. But here’s the catch, Optimum will do anything it can to throw fee after fee at you.

TERRIBLE CUSTOMER SERVICE. I'VE BEEN HUNG UP ON TWICE. When I first switched from AT&T I didn’t even have service for a day before there was a 24 hour outage. Called about it, got the run around with no information, the guy said he would transfer me to billing so they could “take care of me” and hung up on me. Today I call because I am being billed twice for one month that isn’t even over yet and JOHN tells me he can’t do anything unless I pay $120. He says after I pay he’ll give me a $36 credit. WHAT DOES THAT DO FOR ME?? NOTHING. It does not help or solve the fact that I have two bills inside of the first month. Then he puts me on hold for 30min and hangs up the call. TERRIBLY UNPROFESSIONAL AND THIS COMPANY IS A SCAM.

I live in the Bronx. They have a monopoly where I live. Many, many years ago, one of the telephone companies, started to rewire the complex & for some reason it never happened. I live on a fixed income and have requested help with reduction of invoice. Once about years ago, the adjustment was a great help. I was paying $195+. A few months ago, I called them again because bill was over $230. After 1/2 hr on the phone it was brought down to my present bill 225.57 which is $1.00 more than last month. But my main grip is their shady late FEE. They should be TRANSPARENT with this fee. We should be getting an EMAILS regarding upcoming in payment due. The LATE fee is $10. This Company is getting $$$ from all the place. So sad, they're NOT held accountable for their actions.

Let's start by saying Optimum's Wi-Fi is lousy. It's slow then they had the nerve to jack up the bill from $70 to $90. They're crooks. It's that simple. Then they are going to tell me bills go up, I agreed, I said I could see $10 but $20 more a month for lousy service. I told The person I was talking to optimum. They are crooks in these hard times. They want to decide to jack people's bill from $70 a month to $90 a month and have no shame about it then try to justify it. Let's face it. They are thieves. They do it legally

My friend Ethan was excited to play Fallout 76 with me later, but noooo, you all just had to suck and go out at his house, never in my life have I seen an internet company that can't keep their garbage turned on. Even Windstream is better. 😡

When are they not going to realize people know the evil work they are doing. Pay your dues.

I am leaving this review on behalf of my parents, who are being charged $120 a month for a 1gb plan. I have been running speed tests on the internet service for 3 days now and the average speeds I see are 30-55mb/s download and a typical 65mb/s upload, with the lowest being 2.5mb/s download. Not at all acceptable to be receiving <10% of the promised data speeds.

My parents moved out of state the first part of April. I personally helped verify equipment was noted returned and called their customer service (3) THREE times (required even after you visit their store to cancel), to cancel. This included documenting the dates, times and agents' names... Each time. Optimum charged my parents for four additional months of service, before they "stopped service". They called my mom's cell phone EVERY DAY, MULTIPLE times a day for FIVE months threatening to turn their account over to collections. This is after she spoke with three agents to reiterate they had moved and cancelled service in April.

Worst internet service on the planet. Every few days there is an outage lasting for hours yet the price only goes up. Good luck extracting any credit for the many outages. And when they finally text you that it’s been fixed, you’ve likely been using the service for the past two hours after it being off for three to five hours.

Been out of cable and WiFi for 3 days on a holiday weekend. No TV, No wifi. Have called twice. Told customer service the problem is on the street. So what do they do: they send a tech who diagnosed the problem is on the street. However it is not his job to do street repairs. That was yesterday. Still no service. The only thing these people are good at is billing.

Disgusting money hungry cable company that won't even consider an affordable program for low income seniors...so many channels that are not even needed (in my opinion)... Optimum can go to hell where it crawled out of!!! 💯🙏💩

Very bad experience from customer support. I took the service and requested to cancel the order in one week itself and returned the devices. They already took $350 and not ready to cancel my account. I can see three lines with some phone numbers that I am not using. The promise was we can return the device in 30 days if I am not satisfied.

Optimum Mobile has the most pathetic customer service I’ve ever experienced. Instead of resolving issues, they play endless ping pong—passing you from one representative to another without accountability. Their online system is practically useless, forcing you to rely on this broken customer service process. Trying to disconnect from their service and move back to another provider was next to impossible. I spent nearly 5 hours across 4 different calls, only to be deliberately kept on hold and bounced around. It felt like intentional harassment designed to wear me down rather than help me. No customer should ever have to go through this kind of ordeal. Optimum Mobile has made it abundantly clear that they prioritize trapping customers over providing even the most basic level of support.

When I tried to cancel my service with Optimum, it took 4 days. And the last person who finally sent me the tra service pin, wiped my phone clean. I have no information left in my phone. It is locked to owner. My face recognition and password to open my phone is gone. No one should be treated this way. You may think I did something to cause this, but I didn't. Samuel **.

DO NOT UPGRADE to OPTIMUM FIBER. You will regret it! They will sell you on the higher speed and cost savings, however the problems begin as soon as the installer arrives. They will spend the day scratching their heads as they are all low IQ subcontractors. Then you will be told that the price you were quoted is not accurate and it will double! The speed is garbage as it is not reliable, supported by their garbage Altice equipment. You will pull hair out, trust me. Either stick with the Coax service OR leave Optimum.

Called Optimum because of huge price increase. They said they would discount tv but I had to call back for discount internet. I started looking for other internet and tv packages and found that optimum was more than double the price. When I called to cancel it took 1 hour and 3 different reps to finally cancel service. They tried to give me my same service for a fraction of what I was paying. If they were a reputable company they would have done the discount when I first called not when I cancelled my service. I was a 38 year customer and they should have done something on my first call to get better pricing and not just try to get as much as they could.

Scam. After being a loyal customer for three years, it has been a nightmare ending services with Optimum. They tell me that I turned in my equipment on the day of the new billing cycle so they have to charge me for a full month even though no service is being provided. That companies get away with these policies is illegal. Now they want me to pay late fees on top and I called to ask for some courtesy and they only threatened my credit rating. How vulgar, these thieves don't have a conscience.

I'm giving them one star as I'm forced to put something. The absolute worst customer service! No knowledge of technical support or advanced troubleshooting as it must be what you get paid for is it not!? I just spent 36 mins on the phone just for them to tell me to basically turn it off an on again. Listening to people rip them a new asshole seems to be their motivation to keep producing shitty service. Also, I'm paperless but yet they still proceed to sent me a mailed statement...please Optimum pay attention...

I built a new home in 2022. I live in a rural area and the option for internet service providers was/is Optimum. I called to set up an account and scheduled a service technician to come out and set up service in July or August of 2022. I took off of work 3 separate times to meet the tech at this new build (I could not work while I waited due to it being a rural area and I could not even use my phone as a hotspot due to the spotty cell service).

I only wish that I had this site when I was researching. I was a career Xfinity customer but it was not offered in this area. We suffered from routine internet failure without any real apology. I watched several of my neighbors shift to fiber as soon as another high speed internet was available. I contact Optimum only my bill continued to increase without explanation. Their customer service was actually the reason for my change. They even made it difficult to cancel their service. Even standing in the Optimum branch office with their equipment, I was informed to call their retention team. I was then informed I was stuck with the whole next month and bill.

Optimum has been the worst internet company I’ve ever dealt with. Depending on who you speak to, you get a completely different answer every time. They accidentally disconnected my service twice, and each time it took over 24 hours to restore—one outage lasted more than 60 hours. I was told multiple times that my account was reactivated when it wasn’t. The reps clearly don’t know what they’re doing or even what they’re looking at. If they didn’t have a monopoly in my area, I would switch immediately. Terrible service from top to bottom.

I have never experienced such a frustrating service. Cancelling my Optimum account was nearly impossible. The customer service repeatedly lied or gave misleading information, and it took far longer than it should have to cancel. I was transferred multiple times, promised callbacks that never happened, and left feeling completely ignored. This company clearly prioritizes keeping customers over actually helping them. If you value your time and sanity, I strongly advise looking for other providers. Avoid Optimum if you can.

Hit or miss internet speed, and they seem to always have an outage in the area. The worst is they have so many hidden fees and price jumps. I’ve paid every month and this month I’m being charged roughly $270 for a $65 monthly plan? Only given a run-around…. 100% not worth it save your money find another provider.

Very hard to cancel service. They don't have any dedicated line for cancelation. They put customer in hostage situation. They promise three months free but still they charge you. Not to mention more than before. Very untrustworthy and unethical company. What Optimum does it put you in a grind, ask for more money, either you pay up or else they send you to collection agencies charging more fees and hurting your credit scores. My advise to Optimum customers is think twice and leave. No one wants headache paying money.

Billing practice are shady, service is bad, customer service & tech support are horrendous and you have no choice but to spend 3 hours on the phone to try to cancel your subscription. That feeling of being hostage of a shady company surely sucks.

If you are having issues cancelling your account with this company file an FCC complaint. They are so shady. They put you in an ** call center loop where can not cancel your account. After hour on the phone they said they cancelled my account and would send an email confirmation and never did! Only after filing an FCC complaint were we contacted by an exec who still took weeks to get us a return shipping label for equipment. Then after returning equipment they lied and said I had more and that they would send me to collections so I had to file a second FCC complaint to get them to stop lying and claiming I owe them money and actually close my account. How are they allowed to do business in the US???

Well, I have recently had a terrible experience with customer service support over the phone, I was trying to cancel my Internet and keep my TV service. I was on the phone with a representative for an hour and got nowhere, only to find out when I logged on to my account that my service was still being charged to me. When I called and inquired about having the funds credited, I have gotten nowhere. I also was promised a specific price for the cable I was keeping and apparently that was a lie. Very, very disappointed. Would not recommend Optimum to anyone.

Totally disappointed in Optimum Fiber. My cable freezes at least twice every night. I have to restart my tv which means I usually miss parts of whatever I was watching. When I called cable I go through the same routine plugging & unplugging but it does nothing to fix problem. Also, price keeps going up. Looking for a new company.

If you’ve ever wondered what it feels like to be trapped in a psychological experiment run by cable-company overlords, allow me to introduce you to Optimum’s cancellation department. My bill went up, so last week I called to see if Optimum had a better offer. They didn’t. I told them I’d be switching to Spectrum, and that once Spectrum was installed, I’d call back to cancel. Simple, right? Oh, sweet summer child. Fast-forward to today: Spectrum is installed and working great. I call Optimum to cancel. Within seconds I’m offered the exact same deal they couldn’t give me last week. I decline. Then they offer a better deal. I decline again. I explain—clearly—that I already switched, I already boxed up their equipment, and I just need to cancel. Apparently, “cancel” is a forbidden word at Optimum.

Constantly raise prices and refuse to cancel account when requested. I paid all the bills on time, when the time came that I no longer needed their services, they refused to cancel my plan. I called and spoke with multiple people who ended the call no matter how polite I was. The service provider feels like a complete scam.

I have been trying to cancel the service for three days. They have hung up and my daughter & I, they have disconnected the calls and dropped the calls. Now the transferred the call to a (level 2 rep)?? What the heck is that. He is trying to to make us buy again! They have tried to sell more services over and over again! The WORST!!!! Now he is saying it will not be cancel till end of service month. Wow still holding; 4th call of today 11.20.25! 855-403-9072... FROM 140.00 TO $20 AND FREE NETFLIX! NO THANK YOU. Ugh CANCELLED.

It's a good price but it's seems like all this week it is been down. I don't understand why it is down so much. I'm ready to find another company. In my area I'm not connected more than connected, I pay my bill on time every month but really getting tired of interrupting service constantly.

Was a customer for 6 years, have spent the last hour on the phone trying to close my account and they won't allow it. I was a happy customer but this experience has soured Optimum for me. I will avoid in the future.

I have dealt with a lot of corporations in my day. Optimum may take the cake for being the absolute worst. In over the 4 years we had internet service with them, we have had a "customer service" rep crank call my husband over a month or so until they seemingly got bored and quit, and in general, terrible customer service whenever we needed to call in.

I’m going to cancel all my services and leave Optimum after 30 years of being a customer. It used to be a good company with good customer service and affordable tv/internet/ phone services. Now they mislead customers offering deals that are good for couple of months and then you see your bill go up dramatically. The customer service is the worst. I would never suggest this company to anyone!!!!

Been with Optimum close to 25 years! Ever since they switched me to fiber optics nothing but headaches! Really spotty internet connection! Most representatives are hard to understand, probably from India! Very expensive!!!! Unfortunately there is no Verizon service I can switch to!

I was also a former Optimum internet customer and was ALSO BILLED for the NEXT month billing cycle for the service I DID NOT USE. I did my part to return the equipment and called the customer service for disconnection. I am still suffering from unnecessary hassle of calling them but the customer service agents are saying different things! WHY DOES THIS HAPPEN SO OFTEN! Why do you charge your former customers AFTER they paid their last bill?? This is BAD business!

This company is full of liars and thieves. I accidentally paid twice and tried to get a refund for one of the payments. Through a dispute with my credit card company, I was finally refunded. Ok great. That should be it. But nope. I got an email saying I was delinquent. Not true as they deducted the amount from my bank account. I tried calling to inform them but I got called a liar. They said both payments were refunded. No, only one was. They said the other was refunded on 11/13. My bank confirmed there was no pending refund. Then I was told my payment was rejected. My bank also confirmed the payment went through fine on 11/03 and had not been reversed.

The most aggravating and dysfunctional company I think I have ever worked with. It took a year and a half for them to correctly connect fiber optic to my house. This required 10 plus visits and, needless to say, a great deal of my time and effort over many months with many failed or incorrect attempts. The main office only cares that you pay your bill and does not respond to issues and complaints with any real knowledge or professionalism. Due to the incorrect installation, my service was spotty at best. There is a reason they are cheaper than the other guys, it's not worth the savings. Overall quality and service is terrible. If there is another option, take it.

I would give them zero stars if that was an option. We let them know we were moving and needed service cut off Nov 25. They cut our home phone and internet 11 days early! When we called we were given the run-around for an HOUR and sent to 4 different departments. They then tried to send us back to an original department. We explained we were trying to contact everyone online to give them our new address. NO ONE could reconnect service they said. I will do my best to NEVER use this company again. I’m so sorry for the people who have to work for this company. Their technicians who come to the house have always been good but not anyone on the phones. I’m sure they have their hands tied but it is the absolute worst customer service.

I am very displeased. They add things on my bill that I was not aware of. The automated system is worthless. The customer service is clueless and nobody is knowledgeable. Please save yourself time and trouble use another company. I stayed on hold for 30 minutes. The rep hung up the phone after that and never called back.

These Optimum streaming boxes flat out suck. You have to keep on rebooting it cause they constantly go out. The cable boxes were 50 times better than these streaming boxes. I mean as expensive as cable is they should be working a lot more better than they do.

Optimum has the worst customer service I have ever seen. The billing department is a close behind them. If you can find another internet provider, you should do so. The actual internet is ok. But pray you never have to use their customer service.

I’ve been with Optimum for 16 years. In April, I was convinced by a sales rep to upgrade to Optic fibers, which I did. She promised me the price would be $50 a month for 3 years. All of a sudden 6 months later my bill went up & now my internet gets cut off because someone in the house I live in, is moving & apparently for 16 years my account was under the wrong apartment number. Mind you, in the 16 years I've lived here, about 5 families moved in & out of that apartment & I’ve never been cut off before today.

Optimum was once the gold standard of customer service. Now they are awful. You have to be your own tech support. Their billing practices are suspect... You have to negotiate "deals". This is a non starter.

Optimum is the one of the worst company I have ever experienced. Horrible customer support. My service is spotty during the day and turns completely off at night. We have spent the past 2 weeks spending 1 to 3 hours on the phone with customer support. Still only getting partial service at full price. I do not recommend this company.

I have been with Optimum for over 12 years have had no issue with them until now- I even got my mobile with them as of 2 years ago- So I been dealing with this issue for over a year- They have been charging me $20 for Apple 4K. I don’t have Apple 4K.. I been telling them for over a year and every time they say they corrected the issue they haven’t 'cause I get the charge the following month- It’s been $260 they have charge me- And still not resolved- Their supervisors and customer service has been horrible addressing this issue.

Constant problems with reliability of your Cable TV service. Same problems always re-occur, the amount of available programming gets smaller (especially sports programming) without a reduction in the monthly bill. I’ll be getting a new provider soon.

Optimum is predatory dishonest company. The customer service is staffed with accomplished liars. Note on here they have 2396 one stars. If you have a problem, fight back file a complaint with the NY Dept. Of Public Service and the NY Attorney General it's easy online or by phone with enough complaints, maybe something will finally be done. I am fighting a bait and switch right now.

If I could give this company a negative 10, I would most certainly do so. I have spent countless number of hours on the phone with them trying to resolve multiple issues. 1st I was being billed for a phone service that I never knew was disconnected. I do not live in the house. When I finally was able to switch carriers (because they are the only ones in my area) I was informed that I lost my phone number and there was no way to retrieve it back. 2nd, I have been switched from dept to dept and each time the person does not understand what I am asking or trying to help. I have returned equipment to the store and they still could not cancel service. I had to still call again to cancel it. I have gone in circles between the retention dept, the sales dept and the billing dept. They are the Worst Company I Have Ever Dealt with In My Liife!!!!

I wish there was a zero stars rating. I have been a client for almost 21 years, pay my bills on time and all that. I called to cancel my service because I was no longer going to pay $274 a month for tv and basic internet. I was talked into switching to fiber and offered a big discount if I added my cell service. What a huge mistake. They blew off three installation appointments which cost me three days of lost work and since the installation (90 days now) its nothing but problems. The TV box randomly turns itself off and randomly turns the volume off, and the cell service is abysmal. I drop calls even on WIFI calling and even when I have a 5g signal.

Their customer service is terrible. They lie about the charges; you pay for one plan and they install another. When you call to resolve a problem, they make you wait up to an hour before someone will actually help you. In short, their customer service is the worst. They lure customers in with supposedly cheap packages, but they don't really explain what's included. A very bad experience with Optimum; I wouldn't recommend them to anyone.

I was a Optimum customer, internet only, for 7 years. Not because I was satisfied but because they were the only choice, until recently. Over 7 years my bill increased from $64 to +$111. Trying to cancel service is a nightmare. It takes way too long to convince the rep that you do not want their deals to remain a customer, just disconnect me. It's also pathetic they bill people in full beyond the disconnect date. I had to pay $111 for service to 12/5 when I disconnected on 11/12. Dishonest and pathetic I don't care if it's your policy. The disconnect service procedure is extremely painful. Amazing that you want to offer me fantastic deals once I want to disconnect but when I call about a better rate, I'm told no. I asked to have my service downgraded in speed, and you actually quoted me a higher $$ rate. That's pathetic.

The customer service and deceptive practices should be illegal. They give you a "lifetime guaranteed rate" which typically lasts less than three months. Then the price just continues to climb. When you question the increases - and good ** luck with customer service, I'll get to that in a moment - they say your "rate" hasn't changed but the fees associated have increased. Within a year, my $79 cost was up to $119.

I’m not sure why, just about every single month I have to contact the escalation department because of increase bills for the exact same service. It takes hours and days to get issues like this resolved.. Representatives give locked in prices for one year, and then the following months, my bill continues to be increased about $10 per month! Nothing is honored at all, and I just guess they don’t expect the customers to keep calling back and sneaking in increases with online payments. It is fraudulent to say the least.

I'm also done with Optimum! With continued constant lag spikes and high server ping, I'm done with them! Insult to injury, Optimum has had several price increases without warning originating from $86 month to now $120! This company is so mismanaged as they spent a lot of $$$ improving fiber connectivity in my area only to let their service go to S*IT!!!!

They suck don’t use them. Was with them almost 15 years. Horrible service. Was paying $177.15 a month for 1gig. Went with Brightspeed for 3 gigs, and paying $100.00 less. They argued with me about disconnect date and argued with someone in escalation. Tried to give me the internet for $30 a month after being there for almost 15 years of paying so much more. Crappy service, and crappy customer service.

Horrible experience. Support/sales team is an abomination. Pulling teeth to close my account and get my money back from charging me late fees when I closed my account months earlier. Still having to contact the support team to stop texting me about an upcoming bill.

We had Optimum Internet and Phone service from January 2024 until November 2025. The internet service was horrible, lose of service constantly. Customer Service was the worst: long hold times and sometimes I just gave up and disconnected the call. Trying to login to my account was a total nightmare. When we decided to transfer to another internet and phone carrier it was almost impossible to get our account number and a transfer code, I was on hold for 2 hours, they kept putting me on hold saying they had to transfer me another agent which was the 2 hour wait time. I don’t recommend Optimum at all.

I am a FORMER Optimum customer. I am happy and proud to be able to say that. This company, customer service, and ethics are extremely poor. Poor to no service for over six months. All while paying our monthly bill. They would not resolve the issue. We canceled. They billed up for our final month of service - even though we DID NOT HAVE SERVICE. Awwwwwwwffffuuuulllll company. Avoid! Stay away!

Stay away from Optimum mobile!! I had internet service with them for a year. The price jumped 60%! When I called to cancel the internet service, they offered me free mobile service along with a credit for $150. Upon transferring the lines, there was an issue with one of the lines and when I they called me to rectify it, I realized that some of what was promised was not included in the notes or the account. I requested that they cancel the service and the games began. I was on the phone with them for three days, three hours each day and they transferred me to at least 4 different people/ department each day. They stated that there were so many issues why they were unable to cancel the service.

Optimum sent a super rude salesperson **Michael **** to our store. He's the worst salesman ever, rude, disrespectful, arrogant, and racist. Optimum should fire him because he doesn't carry out the trust value of a company.

The worst over all from customer service to billing to block out to WiFi freezing. One of the worst company. Definitely not recommend to no one. Clearly there’s no competition here in Jackson NJ. This the reason they tried customer like this.

Outright lied about the service I was getting. Charged $50 for an "install" that was plugging a cable into a modem I already had. Didn't offer a credit or anything for misleading me. Then when I asked to be transferred to a manager or the cancellation department they disconnected.

We br brought our equipment to return and cancel our service today. They refused to meet us. Get on the phone for 2 1/2 hours with a proceeded to embroidered us for promotions, discounts to keep our service on. All we wanted to do is cancel and move on. After declining all of the Service speaking to four different people, they then proceeded to tell us that we could pay for the service until the end of our next billing cycle, which is over three weeks away even though we have no more equipment. This is the worst company ever. They literally extort you every month. How do you make someone pay for a service after all the equipment is returned.

Optimum is a terrible company that gets nothing done at all. They refuse to send anyone to set up their bad modem into bridge mode so I can use my own router so I can get a hint of good internet. We pay for the 2 gig fiber plan and can't get over one gig because of the lack of help and them trying to sell me a premier help line so I can get a bit of help and attempt to get some decent internet. I've been on the phone with them for 2 hours and they couldn't get my router to just function the way it should. This company is the only fiber provider we have so I have no choice but to deal with their stupid shit until there is more fiber in our area. Don't get optimum. Literally anything else at this point would be better.

Optimum service, when it is working, is a perfectly fine provider for home and enterprise internet. Keyword *when it is working*...The minute something doesn't work as intended, however, and this will eventually happen to all customers, they provide the single worst customer service experience I have ever had in my life. I say this with no exaggeration, I say this with no bias or ill-intent, they need to redo the entire customer service process from start to finish, as, despite being 24-hour, no amount of calling will ever actually resolve your issue.

The customer service operators are terrible. I made several calls requesting to cancel my internet account. They tried to retain me by saying there were discounts. But I had asked them before why they increased my fees after just a few months, and they refused to offer any discounts. Now that I'm planning to close the account, they're using all sorts of methods to keep me. This lousy internet company deserves to go out of business soon.

Horrible customer service. I get it, with this day and age you do not want to waste your human resources for simple troubleshooting. However, where the internet connection has been dropping intermittently, and yes, you do have the logs on the backend seeing how many times I tried to reboot the router myself in the past 3 months, schedule a technician should be allowed period. This is unacceptable when I stated many times that I work from home and when I do, I cannot have the internet keeps dropping on me when I have a meeting call.

Internet service does not work sometimes. And I was never able to get it resolved. My DVR service stopped working about 6 months ago. Again, this was never resolved after contacting Customer Service several times. I decided to cancel the service, however, they wouldn't give me a credit for the remaining 2 weeks that I already paid for. The customer service is terrible. It's very hard to get issues resolved.

They are partnered with our gated community so it’s apart of our HOA. It is HORRIBLE. Our internet goes out AT LEAST 4 times a week and sometimes 2-4 times a day. Having to restart it every time and sometimes it still does not work after unplugging it for “5 minutes.” Which is all they told us to do. We would 100% not use this company if we didn’t have to pay for it.

After 4 years of being TORTURED by Optimum, I'm finally SO happy to be rid of their services. For years they have been the only service provider in our area, finally Frontier came through with Fiber and we are blissfully exuberant to rid ourselves from the clutches of Optimum. For the last 4 years the service has been atrocious, the actually internet was sub par and grossly overpriced. To get a hold of a customer service agent is near impossible and when you finally get a hold of someone then they have all sorts of irritating tactics to tell you they will lower the bill to keep you as a 'loyal customer'. I tried to cancel today and they charged me an entire extra month of internet just to add insult to injury. Save yourself some time and never concede to giving this evil company your money.

If I could give this company zero stars, I would. They are the absolute worst company to deal with. But unfortunately, they have a monopoly in my area, so they are the only game in town for high speed internet. I have spent so many phone calls to representatives to work with promotions and contracts for services and every time the rep tells me something, the bill comes and it's not what they promised. Then I have to get someone else on the line and they tell me it's going to be one way, and it's never the way they promised. After going round and round with them to get someone to stick to what they tell me, I thought we were good. Then, when it was time to cancel the service as we "cut the cord", the rep tells me everything is good to go. Then, the following month, I got a bill for one of the services that i cut out. They can't even cancel something correctly. Boy, do I wish there was any other option in my area...

Optimum is the worst company I have ever dealt with. There is no customer service. I ordered three phones. They were lost in the mail. Neither Optimum nor FedEx could say what happened. Then they arrived 3 weeks late, dropped at the wrong address. Meanwhile I'm paying for mobile service to Optimum and my previous carrier, otherwise I don't have phone service. In those three weeks I was on the phone with robots and people for over 10 hours. Then I tried to transfer my numbers. I was on the phone from 5 pm until 8 pm. I had conversations with people with incomprehensible accents, which, yes, is a customer service issue. It is not fair to force me to communicate with someone who cannot be understood, anymore than it is fair for someone from their country to be forced to communicate with a person he cannot understand just to get the service he is currently paying for and is not being delivered.

This service is absolutely terrible! I pay for faster internet speed and it's slower than you can possibly imagine! I've reset the modem 10 times already and have been on hold with their customer service way too long! You would think by now they'd have their s**t together! Fat chance of that happening!

If there was 1/2 star I would put that. First signing up with Optimum was fast, almost no wait time. However, the service on the cell phone and my computer was terrible. I kept getting reconnected to my remote desktop. Trying to disconnect is truly the worst business experience I have ever had. Hours and I mean hours on the phone for multiple days for them to finally give me my transfer pin. Then I was told the only thing left was to return my router, which I did, but when I asked the service rep at that counter to give me my final bill he said I had to call to get cancelled.

Stuck being customer for years due to lack of availability of a decent provider in my area. Frequent disruption of service, customer service straight out lies to you and every time there is an issue, they spend most of the "helping" time, trying to sell you more.

Thieves! I paid for a service installation was told I needed to pay a certain amount. Paid said amount and then was told my services would not be installed because I need to pay even more money. So they took my money and now refuse to give it back.... Called Frontier they came same day to installed and didn't even charge me.. Optimum stole my money.

Worst experience of my life! Not exaggerating. I have been with Optimum over 9 years. I called Tech department September 4th. During the conversation (she was able to fix the problem of not getting all the HBO channels) but she said they had the wrong address on my account. Being that I have been with them 9 years it was most confusing but anyway she put in a change of address. That led (completely unexpectedly) to them closing my account and opening up a new one. No new equipment or anything but an increase of DOUBLING my monthly payment.

My bill the first four months I had it stayed the consistent amount. It was supposed to be after that every single month my bill has gone up $60 $60 more every month. It just goes up higher and higher and higher. I call they tell me that this is not true. I have my credit card statement in front of me. They charged you $50 then 100 and 150 then 200. It’s absolutely Ludacris they will not give you your money back. They charge you a late fee because you stop your payments to them because they’re overcharging you and then they won’t let you have your service back on until you pay them all this money you don’t owe them and they put you through to a Third World country where you can’t even get if somebody on the phone that will tell you exactly what’s going on.

If you like to be lied to repeatedly, disrespected, and disgusted by the most irresponsible customer service possible, this is the company you should call for your mobile phone provider. They are the winners in my book of the worst company ever.

Terrible, my equipment went out and 3 trips to the store to return it no one was there. Notes in the door. 2 months later I finally called to cancel. They bounced me to 2 people and she was the worst I've ever encountered. Kept reading the same lines over and over. I just kept saying all I want to go is cancel my service. I finally hung up. Tried again. Guy says I owe money so you can't cancel if you owe money. So you can't stop service and future charges if you owe money. That can't be legal. So I tried to pay the bill and it set it a future date past my next bill due 4 days which would generate a late fee. So I tried again and the option to change the date to today wouldn't work. So I made a quick pay which worked. Trr. I called back and have to wait for it to process to cancel my service. Now I'm getting calls once an hour from the sahea department. Absolutely dirty people.

Be cautious. I had no issues with the service itself, but when I moved from Texas back to my home state I called to cancel, called several days later to make sure it was canceled, and called a third time to make the final payment and confirm everything was clear and our business was concluded. 3 months later they charged me over 200 dollars and going through my bank records realized they charged me 100 dollars the month prior. When I called them they said despite calling to end my service and three individuals confirming the cancellation, they didn't cancel the service and wanted payment for the 3 months I hadn't even been in the state. I couldn't get the 100 back but my bank was able to contact the company and refunded the 200 after reporting it as fraud

Stay away from this company, pricing beyond reasonable, my basic internet price went $70. Customer service useless and unprofessional. I cannot close my account, returned equipment still getting charged.

This is some of the worst customer service I have ever experienced. All they do is give you the run around and try to sell you something else. Their internet service is terrible. It is constantly going out and they never seem to fix it. It’s sad because they are about the only internet service in my area and we are stuck with them. Can’t wait for another internet service provider to come in to our area.

Long wait times and customer service reps that are hard to understand. Not sure if they are given faulty equipment or just too much background noise. Be prepared for phone calls to be over an hour long. They like to repeat the same thing over and over. They do not have the proper information on their screens or and reference of the last calls you made. It's taken 3 phone calls, close to 6 hours in total just to get my account billing correct. Every time you try to adjust your service, they try to upsell you on some other service you do not need. If they offer internet service do not buckle and purchase TV or phone. You can get that much cheaper and more reliable elsewhere. Unfortunately, there is no competition internet wise in my area which is why they can treat us however they wish.

Please do not believe what Customer Service tells you over the Phone. My internet bill went up and I called to find out about any new promotions. Went to cancel my internet but then was sold a phone and internet package to reduce the internet bill. Didn't want the cell phone but was told if I didn't take it I would not get the deal. Called this week to check pricing and there was no reduction in the internet and I'd be paying $5 for a phone plan for a year only. I was on the phone for two hours only to be told I would have to pay a $50 restocking fee for the phone which I was not told about. We asked if there were any penalties for returning the phone and cancelling contract, we were told no. If I had waited nine days more I would have had to pay $370 to cancel the cell phone plan. Please don't believe what they tell you over the phone, get everything in writing. I'll be cancelling everything I have with Optimum.

Awful customer service. Bad connections. Expensive tv packages. Lousy packages. Don't waste your time with this company. They will keep you on the phone for as long as they can. Hard to get rid of them...

This is a criminal organization. They will raise your rates constantly without telling you their service is subpar. The customer service is an absolute joke. They're rude. They will not help you. They will send your calls to every other department to try to deter you. Stay away from these criminals. All they want is your money and they give you s*** service

I called to see if Optimum service is available in my area. After a long list of unrelated questions (own vs rent, my age... etc. they asked for my social security number. When I reminded them that I just want to know if there's coverage at my home address, they hung up. I want nothing to do with that business model.

Can't express how dissatisfied I am... Over 30 years with them.. Have been lied to, deceived and had hours of my life wasted. Customer service is sadly going bad everywhere but this is the worst possible, they do not try and help, just read off scripts and sell and then do whatever they want anyway.. Had issues with cable so was going to switch but got sold on fiber, it's cheaper and better and bill will drop to 234 from 348, ok I'm in, I'll stay. Tech Renzo showed on time (he was great by the way but does not work for them, he is independent contractor lol), expained fiber not really available to me as it's not close enough to my house, as they had already turned off my service early in the am with tech coming, sets all up perfect...

Optimum phone services aren't worth it! The phone line continually drops and when speaking with the representative, they stated they are building towers. Two years laters, I'm still waiting for a tower or for the service to stop dropping. Due to being in a contract, I remained a customer. I then get Optimum internet, two different services. The internet was fine until I noticed my phone bill increase when I then proceed to swap

After having my identity stolen. I called this company after finding out that a bill was in my name from their company. I provided them with all necessary documentation. They wouldn’t disconnect the services from my name because whoever it is had a past due bill. Not only that, I was transferred a thousand times and asked the same questions over and over. The outcome of all of this is they support identity fraud. I wouldn’t let my dog get internet or anything else from these folks. They wasn’t helpful at all. They just want your money. They lied to me about not having the correct information to disconnect the account when indeed all the information was correct including my ssn.

Today I called Optimum Internet to cancel due to the increasing price hikes, numerous service outages and went with a fiber optic company recently installed in our neighborhood. I was told I would have to pay for the whole month even though it was only two days into the billing cycle but I thought it ended at the end of the month. Regardless, this theft of my money is wrong and being on a fixed income, it matters.

Been with Optimum for 15 years. Cable has been ok. Internet terrible, they told me it was because I only had 300 whatever. I upgraded to a higher speed. Got bad again. At night I would not have any. They would come out and work on it. Few days later again, unplug router be good for a few days and then again. Finally after 15 yrs decided no more. Went to their store to cancel, told I could not cancel from the store. I called. They tried to sell me a higher speed that I only had 300, Humm I had already upgraded in the past. Told them that and they kept me on phone for 2 hr trying to give me stuff to stay. I kept saying NO. ALL I WANT TO DO IS CANCEL. Was hung up on twice then FINALLY they cancelled it. Had to drive all the way back into another town to return the equipment AGAIN.

If I could give Optimum no stars or negative stars if I could. They are by far the worst cable service I've ever had and at 76 I've used several. Tvs constantly going out and it takes them 8-10 days to get someone out to fix them. They charge me $384 a month and I only have 2 tvs. When I called to complain they said that's the best they can do. I'm taking my business elsewhere.

Loyal Optimum customer of two years or 24 months paying my bill on time. Now you tell me you're going to charge 15 for router. You been making money on for two years PLUS your increase my monthly fee from 75 to 105.64 or 40% in one month. All because I have been a fee paying loyall customer. We also bundle our cell and 1Gig broadband. Optimum policies leave a very NASTY Taste in this loyal customers' mouth..

Customer service is horrible when dealing with deaf customers. Sent forms for transferring account as requested because he can't hear telephone calls. Customer service can not verify status of request.

Service only worked half the time. Customer service was awful. They made it impossible to cancel and even charged me for an extra month after I cancelled. They would not give me a refund. DO NOT USE OPTIMUM!

Would give negative stars if possible. Worst internet provider in the area. Go to "**" to find an alternative if you can. Optimum has frequent outages, overcharges for basic services, and canceling is a nightmare. There's no way to cancel online. Instead, they force you to call customer service to cancel, and then they will drag the call out for 45+ minutes with a series of repetitive offers, promotions, and holds, which makes it very difficult to cancel their service. This is an unfair and deceptive business practice, but since the current federal government has gutted the Better Business Bureau, there is very little chance of Optimum facing any consequences.

I pay $120 for only internet services. This company likes to keep upping their pricing every month with no reason for it. Time to just switch to Frontier; it's way cheaper for the same service. Rip-off company and doesn't care for their customers who have been with them for years.

My 93-year-old father moved to an assisted living apartment last week. You can imagine how difficult this was. We called into cancel the Optimum service since his new landlord includes Internet and phone service in their monthly fees. This took two calls, and I am not sure we are completely cancelled yet. The first call, after being on the call with a high pressure sales person for over 15 minutes, I was disconnected from the call. Disappointed, I called back in and asked to speak to a manager - no go. But the CS representative was understanding of my disconnection from my first call. The second call took over 50 minutes. I was told, my father would need to pay for another month of service even though Optimum would disconnect early. That doesn't seem right - shouldn't they leave the service on until the next billing cycle?

Turning on my TV is absolute torture. It takes us 5 -10 minutes just to turn it on. It’s 2025 Optimum, get with the program!! I’m only keeping it because it’s inexpensive. I guess you get what you pay for!

Worst service in the world. I’ve made 23 phone calls, been cut off 12 times, transferred to wrong department 6 times, placed on hold for endless minutes if not hours, told I couldn’t get the service I requested and quoted 4 different prices, none of which were correct.

They would have gotten a four star after I was with them for 17 YEARS (they were SuddenLink previously). In recent months the internet goes off and on and all my children have moved out, so was looking to lower my bills since I don’t use a lot of internet or TV. I switched to Frontier and needed to cancel Optimum and let me tell you the canceling experience was AWFUL. Called the number because of course they have to make it difficult, but the person that I was speaking with WOULD NOT LISTEN. Wanted to know why I wanted to cancel, wanted to pay my bill for me, got sarcastic and unprofessional. I said repeatedly, "I don’t want to answer any more questions, it’s none of your business why I want to cancel. I WANT TO CANCEL." Very pushy and would not listen. Kept putting me on hold.

The worst customer experience I have ever had. Got charged for something I didn’t want and two months later still getting charged. Absolutely terrible. Every time I call I get a new excuse as to why the I'm being charged and why it’s taking so long to get account closed. Starlink here I come.

M and they just said it’s a partial payment. The monthly bill wasn’t even going to be $85! I paid the $85 even though it wasn’t my mistake and went on. The day of the inside installation came and I took off early to be there between 2p-5p so everything could be done. I got a text message saying the installation tech couldn’t make it and I had to reschedule. I’m not able to reschedule for at least a month, and so now I’m sitting here with no Internet. I did everything they asked and in the end was told to basically try again another day. I was informed by customer support that policy stated installation techs CANNOT be sent out after 3pm. So many letdowns in less than a week.

Salesman offered me to sign up for mobile phone with good deal since it has promotion. He told me just called if promotion ended so I will get new promotion. The account on my husband name who has passed away that time. Little I know it should be the account holder only who allowed to make any change. However the salesman did let some changing on the account that still under my deceased husband name. After for while I decided to switch to better provider. Unfortunately Optimum made a big deal about changing on the account. Can only be done by account holder who passed away already. Optimum keep telling me I have to pay them even I am no longer use the service. I have to close the account first then make any change such as describe. I refuse to do so since the option is go to the store which is so far away from where I live or submit dead certificate along with form.

This is the worst service and customer service I have ever had. Phone doesn’t work, internet at home doesn’t work. 100 percent trash! Raised my bill after month one, and without reason. Equipment charges is what was told to me. HOT TRASH

I’ve spent over an hour on the phone trying to cancel service just to continue being put on hold and asked over and over again why I’m canceling and then being offered discounted service. Even explaining that it’s my fault that the service is always disrupted. I had to hang up due to obligations the first 30 minutes. I’ve removed my automatic payments and all financial data from my account. Worst case is you don’t disconnect me and you don’t get paid. It’s ridiculous that after 3 years of price increases you offer me service at 1/3 the rate I’ve been paying.

They continually increase the rates with no notice and when I called them to cancel for my move they refused to prorate the billing cycle and insisted that I would have to pay the full month. Many frequent outages and throttling, inconsistent service levels.

I have been actively trying to cancel Optimum mobile for 3 months. The first month they sent me to a department where they bribed me to stay making ridiculous offers. They made excuses as why they couldn't cancel service and billed me another month. I called in again and said I now have to pay that month I was trying to cancel because service wasn't canceled when I tried to cancel. I told them I refuse to pay a month of service I didn't want. I got billed again. I called in and they told me they will continue to bill me every month until the balance of the 2 months are paid as well as every month I don't pay. How am I supposed to cancel service without getting robbed more money.

Optimum tried upgrading me from 1 gig to 5 gig. 10 days later no internet. 7 field techs to my house and 10 plus over the phone tech support. Every time you call it's a different country except united states. They have no clue. It's a revolving circle. Now I've been trying to cancel service and keep getting disconnected or transferred and disconnected again. But when I call and say new or upgrade service call goes through in minutes. Save your time and headache. Pay a little more for fios.

Trying to cancel my service and they do a 20 Min exit questionnaire. They don't let you bypass the exit questions and this is after sitting on hold for 55 minutes to talk to a person. So you are stuck waiting in order to cancel out from their services. Also as soon as I inquired on pricing last Friday my internet "magically" was slower than ever at 1Gig.

I was paying over $350/ month for my cable, Internet, and house phone. I decided to leave completely, and was convinced to stay at least with my Internet and home phone. The customer service rep kept me on the phone for over an hour. I was promised to pay $85 per month for the next two years for Internet and home phone. Here we are, four months later, and an additional $10 was added to my bill.

They provide internet to everyone on my street, via the cables they dug into my garden. Then, make sure to spray and kill my plants as well. They offer their high speed internet to everyone except me, horrible company. The equivalent of bullies power tripping. Go bury your power lines on the people you provide internet to. So annoying.

I called on August 11 to make a final payment and cancel my bill. I was told I had to be transferred to a different department to get that done. After remaining on hold for 30 minutes, the number disconnected. They asked for my callback number to ensure they would call me back, which they never have done. So I called back a week later to make sure that it had been canceled. They said that since I was not able to reach the disconnection department due to their disconnection, they had to continue my service for another month. Even though this was only seven days later. So again, I called to cancel this they documented the fact that I did call to cancel, but since conveniently I couldn’t reach their disconnection department they want to bill me for another month. Worst customer service as usual, but it’s not surprising by the hundreds of reviews on here that are horrible.

I signed up for Optimum Internet hoping for a fast and stable connection, but it’s been disappointing. The service drops many times a day, speeds are far below what I pay for, and customer support is unhelpful. Bills keep rising with hidden fees, and canceling is a hassle. Overall — unreliable service, poor support, and not worth the price.

I just signed up with Optimum a few days ago just to have wifi, mainly to for my phone, which my service was thru a government program, which offered free service, so I was good not having a phone bill to have to worry about every month. The problem i was having was running out of my high speed Internet every month and my phone gearing down to a snails pace. So I got an advertisement in the mail from Optimum, which was offering a discount on first time hook ups, so I had just basic medium speed wifi (300 Mbps) unlimited installed and everything seemed to be good and within my budget.

The most absurd situation -- after waiting for over 3 hours this morning (and cancelling plans) for an 8-11 am technician to service my cable box and router (and several other issues that I wanted to discuss with them), Optimum customer service sends someone who could not speak any English. Just Spanish. Only Spanish. This is a business, where even when you call technical support -- although it can be challenging to understand what they are saying, and clearly you can tell they speak another language -- they can at least communicate with you in English. This tech that came was late, appeared cordial, came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats dropoff meal or just delivering something to me!

My mother-in-law passed away recently and she had tried to disconnect tv and internet services with Optimum since March 2025. Due to the language barrier from their customer service, they only canceled the internet services, and continued to draft from her account until her passing late September. Her family found out about the ongoing draft payments in early September and have finally been able to disconnect the services. Though, Optimum, knowing the circumstances, will still charge one last draft for October.

Optimum should change its name to Bait and Switch. They offer amazing yearly promotions. Except their idea of a year is a few months. After waiting 1 1/2 hours for a call back, the agent informed me that the new charges were factored in to cover operating costs. i.e. executive’s multi-million dollar bonuses.

Other than the guy who installed the equipment - who was great, it's been a horrible experience. Terrible customer service, but then again they outsource, which stinks when you want to talk to someone you can understand. I also keep getting scam calls and texts from people claiming to be Optimum but they're not. I'm not sure what they can do about this, but it's happened to three of my family members, including myself. Makes me worried that our information is not being kept private by this company. Switching to a new service provider at the end of the month.

DO NOT!!!! Get Optimum. Do not CALL Optimum. Worst co I've ever dealt with in my life. I'm stuck with the tv service because tv co's hold a monopoly in each area. But when I tried to cancel a mobile account order, no one would do it. I spoke to multiple people, over multiple days, for hours, they try to negotiate price, etc. I was screaming on the top of my lungs just now (my throat hurts) saying "just cancel my order". And he just continues to speak as if I'm not screaming and continues to try to negotiate. I have A LOT of medical problems and should not be screaming or sooooo stressed out just to try and cancel and order.

Very bed internet services. Last time when I had a word with Optimum they offered me $45 monthly plan for fiber. Where they mentioned that fiber equipment is free. They charged nothing for modem for two months and now after two months it's showing $60. When I contact them they are saying now it's $10 for modem. If I enroll for checking account auto pay I'll get $10 discount. All the time they are trying to cheat the customer. When I shifted to Fiber they said it's free, now to charge for modem it's not right.

The phone lines took ~1 hour before I could speak to anyone. Sometimes it would disconnect and you are out of luck.. I finally got a callback and to find out they won't cancel it until the end of the month! So much for "Cancel Anytime".... I was fine with paying the prorated amount, but they "cannot do prorates because their system won't let them". They informed me this is like a subscription, however, if it was a subscription, I should not be billed at the end of the month, because subscriptions renew the month instead of being active without payment.

If you are living in Newark NJ and in the zip code of 07012, Please stay away from Optimum. They are the worst for an ISP. Constantly increasing my bill, telling me I was on promotion plan. Internet speed was reduced from 1GB to 300MB without being told, after I complained that my bill went up 33%. To help me they gave me a $45 credit but reduced my speed in the backend. So disconnected the service, they continue to bill me for service that was not rendered for the month, on top, remembered that $45 credit, they bill me for that as well. I can't wait for this company to go out of business.

I had Optimum and went to another server called Optimum to cancel on 9/4/25. The new server was in and working. They told me I had to wait until 9/15/25 to cancel. What an B.S. this was. They took my money out on 8/30/25. They told me the billing date was 9/15/25. I would have to wait until then. After 1 hr on the phone arguing with the representative they didn’t want me to get a refund. The next day took all my equipment to an Optimum store. Cancel with no problem and told me that I would get a refund. What a bunch of Bull Shi? I got from the representative. So be careful when canceling with Optimum.

To begin, the service was pretty reliable for the year that I had them. Having said that, their customer service stinks. I had a poor experience with them at install and never did get their TV service to work and turned in the cable boxes and reduced service to just internet. Then today, when I went to disconnect from their service because I finally have better options available in my neighborhood, they re-enforced my disdain for their customer service. Their reps (yes reps plural) did not listen to me at the beginning of the calls that I was not interested in anything they were selling to keep me on as a customer and that I had already turned my modem in to their store front, so I couldn't use their internet anymore anyway. They continuously throughout the call kept trying to sell me on keeping Optimum.

This is the worst company in the world. Alex the supervisor, Eli have had nothing but messed up customer service, fraudulent stealing my money and harassment. This company should be shut down immediately, this is an embarrassment to the American Way of life.

If I could give them 0 I would. There is a outages every week. Most weeks twice. Customer service is nightmare they are all non English script reading robots. Run do not walk away if they come asking for about their service. It is horrible!

Optimum Mobile service is the worst! They have no idea how to fix your issue and they are very rude. I don’t recommend using any service that they offer. Also they give you half truths. I am so disappointed and mad with this company and their management team.

Worst customer service, when in a financial strain they won't help with payment plans or extensions. They will not work with you. I’m thinking about going a different route, somewhere the customer service is actually helpful and will work with you on your bill.

Optimum has to be the worst internet company ever. Bill was one thing then they added fees, couldn’t tell me why or what it was for. Customer service is rude. They just don’t care. Not to mention the service is horrible. I would never recommend them to anyone.

If I can call FRUSTRATION with another name, it will be OPTIMUM. How is it possible that they were charging me for a phone THAT I CANCELED 4 years ago, and they refused to give me a credit? They have a history that I NEVER DID ANY PHONE CALLS, and still refuse to give me a credit. Not only that, they change the box for the internet, and they start CHARGING me for the box without letting me know. The worst nightmare is that I CAN'T CHANGE to another company, because they're the ONLY ONE that works in my area.

I had been a customer of Optimum since 2002, except for a few years during Covid. Recently, they raised the price of internet service from $50 to $70 a 40% increase. They don't care about keeping customers: they entice a new subscriber by offering a low charge for services, then once they got you, you find one day the "promotional rate" has ended. Then they gouge you. They assume you will just take the increase. If you cancel, then they will offer what you should have been paying all along. It's a cynical ploy to to treat their customers like suckers. Their business model is to draw new customers at low rates and let the old customers subsidize those low rates with high increases. Zero loyalty from Optimum. Solution: give them zero of your dollars, until they make permanent rates.

Optimum has a monopoly on TV. After being conned to get fiber and how they will give you this great deal you think. And a few months later it's all over and raise your price and take the channels away. Then you sit on the phone for over 2 hours to talk to somebody who's doesn't understand ENGLISH and you get nothing. RUN FROM OPTIMUM. THEY SUCK.

Their 60 day moneyback, guarantee or warranty is worthless. I signed a lease to move into a new apartment on August 4, 2025. I moved in on the 5. I had a technician from Optimum show up on the sixth because they had mailed me a box to install myself and there was no wiring so they had to come out and fix that problem. I paid on August 1 to have the installation done which was $45 my first month’s Internet bill.. On October 3 I called to cancel and ask if I could get the 60 day moneyback warranty and they told me, "No. We show your installation was on the Aug 2 so you’re out of your 60 days and you don’t qualified." I can’t have Internet, when I hadn’t even moved into the apartment yet.

Awful in every way. I'm writing this on behalf of my elderly parents, who are so frustrated by their abysmal experiences with Optimum, and unfortunately, are not alone. Optimum takes advantage of the elderly and senior citizens--even those on fixed income--by periodically and surreptitiously inflating their service costs, without any actual changes (or improvements) to said services.

I was not happy with Optimum and transferred to T-Mobile. It took me four days to cancel my account due to the rudest, nastiest people I’ve ever encountered on a phone or at their store. Beware, if you attempt to close your account, these people are trained thugs. You must go through the “cancellation department.” They won’t do what you ask and offer anything to keep you. Also, put you on hold for long periods.

Holy crap. I never had a service so bad in my life!!!! Horrible. They don't answer your phone calls, no one is willing to answer your questions. They just want to get the money and don't care about you!!!!

If you are thinking of Signing up for Optimum, read this first. My attempt to cancel service has been an absolute nightmare that has consumed three days. Billing fraud. I am being charged for service that I Never used (Oct). Returned equipment. Oct 1. I was transferred between departments, customer service, billing, and retention. Estimated time 4 hours. This is not a mistake. It is a deliberate business practice to frustrate into submission. As Oct 3 still not cancelled, using different service now.. Stay Away.. Dennis

We just signed up for a package deal (phone, internet and TV) with Optimum only to discover after signing up that they lied to us about the cost as well as the specifics of their offer. We now have a mess as we've already cancelled with our prior provider. We will be cancelling the Optimum services and looking elsewhere. I am writing this review to warn others about doing business with Optimum. They will say anything to get you to sign up for their services only to later deny what was said. Customer service based out of the Philippines, is a joke. And, you can resolve nothing at local Optimum offices.

Absolutely horrible- Customer service sucks, poor language abilities, deceitful business practices, e.g., bait-and-switch. My experience seems to be the norm. Optimum has always been the skeeviest company I've ever dealt with. How is this company allowed to continue as such? Payola?

There should be a 20-star review. Both techs that came were both knowledgeable and professional. David knows his stuff. And was nothing but professional. I would definitely recommend their service to anyone in doubt. I hope this helps someone wondering, should I or shouldn't I. Supreme customer service. Thanks, Jason and David.