Optimum Reviews

I started online since I couldn't get online to see exactly what I have to cut back my services. I was unaware to get online as I couldn't remember my username and password. That interaction was disconnected which started at 4:30PM through 4:50PM. Then I tried to call and before you get to talk with someone the robotic questions do not fit any of your categories. I was on the phone with the Optimum employee who could see the information on my bill but I couldn't see my bill to follow along with him which I realized was the wrong thing to do since I didn't have the online access.

The customer service is awful. I would highly recommend you do not use this Company. All they do is try to push higher price plans and never solve the problem. If there was a lower the 1 I would give it -100.

I've been with optimum for 1 year - longest year of my life - constant billing issues!!! 9 Jan I called and spoke with the Retention Team - have email proof of changes made - expecting Feb 2026 bill of 114 plus taxes - instead got bill for 203!!! Called customer service who of course couldn't do anything but tell me to call back when the retention team is open - UNSAT - optimum has zero issue with wasting our time!!!! Optimum was already wired into our neighborhood - sometimes easier isn't better!!! It is clear optimum doesn't hold employees accountable for screwing up - it's like they receive bonuses for causing as many customer issues as possible - like needing to justify their employment!!

Only because I can't give them zero stars. Dropped internet all the time regardless of weather. Disconnect has been a nightmare. Continued to charge me after disconnecting. Nobody in customer service is competent.

Today is February 7, 2026 — the opening day of the Winter Olympics and the weekend before the Super Bowl — and like clockwork, we have no cable. This is becoming a predictable Optimum tradition: major event = major outage. We spent almost an hour on the phone with a representative named Omar who was unable to resolve the issue and then offered to send a technician at our expense. After requesting a supervisor, Mr. ** called back. He also unsuccessfully attempted to troubleshoot before finally informing us there is a power outage in our area. Of course. Only Optimum seems to consistently have issues during the biggest viewing weekends of the year.

I've been an Optimum (Cablevision) customer since 1999. All they do is continually raise prices & lower their service. I'm beside myself with spending several hours on the phone with them today to have Anne from Retention Dept completely lie to me!!! After speaking with Mohamed on Jan 19 for over 1.5 hours, he worked to lower my monthly bill from $373 to $233. I called today, Feb 6, because my autopay still showed old price of $373. All I wanted was a clarification on the bill & when I would see the lower price.

I spent three years like a fool giving these sorry pieces of crap a chance. When my remote broke they wanted me to drive 90 miles to get a new one. I spent HOURS begging, "PLEASE send me a remote." They threatened to turn off the 107 package deal and they did. This happened in Jan of 2023. It is now Feb of 26 and I got rid of them today. In October of 25 I spoke to the top management. They could do nothing to help me. My bill stayed at 160 or so. I had stripped it of everything and it was down to 1990s channels. 2, 4, 5, 11. You get the idea. One guy said it would go to 127. It didn't. So I talked to upper management. She said there was nothing they could do. She said I was paying $20 extra a month for 400 GB of internet speed. I said, "Well I don't need that. Take it off." She said that they can't because it was included with what I was being charged for. She said that someone would contact me when a special came about.

This is the worst cable TV company that has ever existed bar none, they keep increasing your payment every way possible and the service is lousy. Don't do business with this company, you will be very disappointed!

If I could give Optimum zero stars, I absolutely would. I’ve been a loyal customer for over 20 years, and since Friday I’ve dealt with nothing but frustration and unacceptable service. A technician came to my home who was unable to handle the job and couldn’t communicate without using Google Translate. I was repeatedly assured that everything would be documented in my file, yet nothing ever was.

Requested a service cancellation of 2/5 or 2/6. Told no way to cancel prior to 2/19 end of billing cycle which looks like on the website 2/18. Wondering if they want to charge additional days. Website states cancel any time, bill states cancel end of billing cycle. I just want my service cancelled 2/5 or 2/6 and a refund issued for unused days. I own my own equipment, I don't owe anything. I just want to cancel my service and be refunded.

Optimum customer service is horrible, the way they try to add unnecessary fees to your bill is terrible. I was supposed to get a refund and was told I would not be able to get my refund back after I did not receive the product I paid for. No accommodations or anything.

I canceled my tv service in December 2024 and returned 3 cable boxes. I kept the internet service only and received a new modem. Today, 2/3/2026, I received an email stating I need to return the equipment. Called customer service to rectify the issue. Gave 1 person all the information needed just to be transferred to give the same info and then he hangs up on me. I repeated asked my information with no answers as to why I'm being asked for equipment that was returned over a year ago.

I have had the worst experience trying to cancel my service because of relocation to an area that they do not service. I was told I had to continue my contract through the end of the billing period, which I have never done with any utility when canceling or relocating. I also was told that I had to return my equipment to a store which one is not near me and no label was provided. I later tried to reach out to the chat line and was given a long distance phone number to contact their team that specializes in handling such requests. HORRIBLE customer service!

Stay away, they are idiots in every way. I am changing.

I am writing to formally express my extreme disappointment and dissatisfaction with the series of events that occurred last week regarding what should have been a simple router update. Prior to any technician visiting my home, my internet service was working perfectly. I was informed that a technician needed to come out to update my router, which I was told would be a quick and seamless process. Unfortunately, what followed was a deeply stressful and unacceptable experience that resulted in multiple days of missed work, emotional distress, and a complete loss of essential home security.

Worst internet provider ever. I tried canceling my service and they didn’t shut it off so I ended up paying for another month. Service was spotty and kept going out. Hate their customer service. Will NEVER go back to them. Charged me extra for services I didn’t want. My bill kept getting higher and higher. Then someone was able to create a mobile account tied to my internet so I kept getting reminders to pay for mobile services. I use AT&T and never had their mobile phone service. Told me to get a pin from the store. Please be cautious with this company. Be clear and careful when you use them.

I have had spotty service for 3 years now. I was asked to increase my internet speed & swap out my modem & extender (each causing an increase in monthly payments, but no change to my service). The customer service agents are not helpful. They do the same things to try to reset & analyze the issue & they have told me that they set an appointment with a technician, only to wait for the technician & find out there was no appointment in the system. Both the internet service & the customer service is horrible. If not for the limited competition in the area, this company would not exist.

Optimum is The worst company to deal with. They don’t let you disconnect and they just keep transferring you to rude agents who keep talking in circles. Beware and don’t sign up to their services. They teach their agent to do those unethical practices

Local people are great, but the customer service call line is something out of a bad nightmarish comedy spoof. Poor customer service. High price. Poor performance. My IT at work said the wifi quality was a joke. Call line basically and rudely said laughable statements like, reset your system, it's the phone, laptop, weather or anything to blame other than their Poor quality. Buyer beware. Two houses have disconnected service from these guys and will never use them again

The ABSOLUTE worst internet service provider I have EVER had. I truly don’t even know where to begin. Optimum disconnected my account at least 3 different times and each time they couldn’t tell me why. The amount of weird excuses the sales team gave me was insane. Nothing made sense. Never had any resolution unless I called numerous times and even then the issues were never fixed. I had constant outages and every person I talked to would just keep connecting me to a different person. Stay clear of Optimum.

I have been an Optimum customer for several years and I think this is the end of our relationship.

I have never experienced worst service in my life. Took 50 min by phone to cancel service. They badgered me over and over again trying to not let me cancel. Absolutely horrible. I said I'd like to cancel service and they asked me over and over if I wanted to cancel. Not hearing me.

I will start by saying, I am very disappointed and by the service provided. I have had Optimum for almost a year and today my service was cancelled out of nowhere and I have paid my account every single month. No notification was made. I called to find out what happened, the agent said someone else ordered service with my address how is that possible when I have an active account. I work from home and I was unable to work and I’m told I have to wait 24-48 hours for my internet to be back on. This is very unprofessional and disappointing. I have never experienced this type of issue in my life.

The changes to monthly price are exorbitant, outrageous, and perpetually come as a surprise to the consumer. We went from paying $60 / month in May of 2025 to being asked to pay $100 / month as of January 2026. We initiated zero change to our level or quality of service. Our internet speeds are slow at all hours of the day, and we have patchy wifi service throughout a compact apartment layout.

I would not recommend Optimum to anyone! When you talk with the customer support people (they do not listen to a word you are telling them and try to push more services on you, they lie to you when you want your account disconnected, they tell you that you will get an email confirming the cancellation - and they keep billing you! I am still getting bills now all the way from November when I cancelled, I need to get a lawyer involved because I am not paying these people anymore money!!! I even wrote 3 letters to the top brass in NY about this situation. Beware of this company - they totally suck!!!

Optimum contacted me about a promotion that if we switch from TMobile and pay off the devices we would get credit towards the bill for the same amount we paid off the devices. After we paid off the devices, and unlocked the phones we switched. We we’re told that it will be no credit but now a form is gonna be send to me and after providing proof of payment we will get a prepaid card. Now I'm told only if I purchase new phones from them I will get the promotion and bla bla bla…. Don’t trust a single worth any of these guys say to you. What this company does and their employees is fraud.

The customer service reps are rude and unhelpful. The amount of your bill constantly changes after promises that it wouldn't and their promise that canceling will be easy and free is an outright lie as I just experienced. It took me three phone calls and dealing with a rude agent at the customer service site in Wappingers Falls to cancel and they make you agree to continue paying for the service after the time you cancel it before they will even agree to cancel your service. Unless you want to be continuously overcharged receive subpar service and become frustrated any time you need to deal with their customer service I would recommend that you explore any and all other options before you consider using Optimum for any service.

This service sucks. It took over 30 min to disconnect my service! I will never have these people again. It is hell trying to get ahold of them for anything. Their service sucks.... They tried to get me to put it on hold even after I told her no. And I had to repeat myself 3 to 4 times.

How dare Optimum to have the guts to even send me an email saying my acct is past due. After they stole $222 from my bank acct in December before Christmas. They took a double payment out of my acct and applied it to the January bill after I told them I wanted my money back. Then had the nerve to charge my acct $10 for not having direct debit anymore after I removed my bank info to keep them from stealing anymore payments from me. They don't seem to care to give me my money back so why should I care about their lousy $10. I plan on finding my family a new internet service. How dare them to say my acct is past due!! Bad business. I called them 3 times and was told I would get a refund for what they stole. But no. They took the extra money and applied it to the January bill. I don’t believe I owe them a darn thing. Optimum is thieves!!!

My business is closing. I wanted to simply cancel my services with Optimum. I was on the phone for over 25 minutes inundated with offer after offer when I repeatedly and heatedly told them the business is closed, no money in the bank account. They will not just simply do as asked and cancel the account. Even when I was told it was done, one more offer came out of that call center dweeb's mouth. IF you ever have hopes of getting anyone's business back after having to shut down a business, don't treat them like that. I will never use their services ever again!

Optimum Internet (1 Gig) is costly and continues to increase in price, while the service is pathetic. It takes hours on the phone to get a service appointment -- repeating the same information to the "escalated" team member every time to are transferred. Meanwhile, they try to sell me another service -- which I politely declined the first 2 times, by the 4th agent trying to sell me something that Optimum provides, I admit, I was not very polite. Why would I purchase another service from Optimum when what I am paying for does not work???

I was a loyal customer for many years, but the series of issues I encountered during the last several months has been unacceptable and reflects a systemic failure in OPTIMUM'S service and billing practices. Summary of Issues:

The guy on customer service wouldn't do his job and cancel our account. They belittle you and are beyond rude. The guy was so nasty. They verbally harass you. I have never been treated so poorly before. I would not ever recommend working with this company... Ever. Absolutely disgusting.

Unfortunately because of my apartment I was never able to start service, and I called as soon as I found out the modem they sent couldn't be connected. I've gone through 8 different phone calls and spent literal hours on hold to cancel my service and dispute the bill I received for the "service I used." Each time I'm assured that they have fixed the problem, and each time the problem is never fixed.

What a joke! My husband has been on the phone with them for 4 days! He called to reduce our services to get a lower rate. That’s how it all started. I have no idea how many people that don’t speak good English he talked to. And in so many departments. They talked him into getting the lowest rate locked in for 3 years, they talked him into another cell phone (which we don’t need). They said we could switch our landline number over to it. But that hasn’t happened. We went from Select to Value package on TV. Somehow some representative accidentally set up another phone line.

They make it extremely difficult to cancel services then later want to continue bill your account. Every time you call all they do is transfer you around then disconnect the line. They suck! Don’t use their services if you want ease or peace of mind.

I was with Optimum internet service since 2015 until 2024. I moved to different Internet service in June 2024. At the time of discontinuation of service Optimum sales person made me to standby for one year for free of charge. They start charging me after six months of service discontinuation saying that, "Your waiting time is over," and I need to pay monthly bill even though I did not use their services at all. I already returned my equipment. I contacted them multiple times to explain the details. They sent my due payment for collection service without contacting me.

After months of my internet going out more than we were able to use it, I called to cancel. I was told that if I stayed, they would lower my price and get someone out to fix it. The technician came out after numerous attempts to schedule one, due to them telling me my internet worked and they were experiencing outages. Once the technician came, he said it was the box outside on the pole and a different technician would need to come out to fix it. That was understandable and Rowe remained patient. It took numerous calls to get someone out because when I called Optimum, they said that wasn't the issue. After numerous phone calls, going through with tech support telling me our router was working properly and me wanting to cancel, they sent out another technician. The technician came and said it wasn't the box, and he called someone and they fixed it. This was all in November.

Terrible. I bundled phone and internet to save money. Nothing but a nightmare. Stay away from this company. Use planet network instead. Optimum customer service is awful.. They are not helpful .. The phone call you're on hold forever and chat has a bunch of ** working. STAY AWAY .. Currently viewing my options and never going back.

I signed up for Optimum internet last week after seeing a promotion for **500 Mbps service at $50 per month**, which included **one year of Netflix at no additional cost** and a **5-year price lock**. This promotion was the primary reason I chose Optimum. After my service was installed, I realized that **Netflix was not included** on my account. I contacted customer service and was informed that I do not have Netflix as part of my promotion. When I questioned this, I was told that the **sales agent I spoke with may not have added Netflix to the order**, and that Optimum **cannot add it now unless I pay more**.

Angel did an exceptional job on hooking up our optimum service today, 👍👍👍👍 He made sure we were set and ready to go before he left! Thank you for going above and beyond your job description! You are the best!

Updated on 01/11/2026: So after my last review. I received an e-mail from someone at Optimum. In their response to me, they asked me to contact them to resolve the issue. So here we are after I reached out to “Resolve” the issue. I contacted the retention center as they suggested. Spoke to an agent named Michael who “again” assured the issue who be resolved. After an almost 40 minute call, he comes back on and tells me that he has gonna ahead and put in the disconnection order. Ok boom thank you.

Worst service ever. Cable freezes all the time. Over the next 2 weeks, 2 available service appointments is all they had and not good for me. Service freezes several times per hour, no equipment shop locally since they closed it and it is extremely expensive. Worst cable service I have ever experienced anywhere and I pay a lot more here than I do at home for Comcast where I get double the speed for Internet, DVR service and 3 boxes. Equipment I have from Optimum is 8 years old and not working properly at all.

This service was horrible. I called several times on several occasions to speak with someone and no one could help. One guy acted like he couldn’t hear me and disconnected the call and wrote incorrect notes on the account. I asked about the promotion. I was offered Netflix $100 gift card and no one could help me get connected to the online account. I get home and my internet is not working. I call and they offering me other stuff. I asked to cancel. They are talking about everything but cancelling my account then told me first it could get canceled then said call back. This the worst customer service I’ve experienced in a very long time. This is ridiculous. Now I have to inconvenience myself to go into a local store just to cancel the service in person because nobody can help on the phone.

Do not waste your time with this awful company. Every time you contact them you will be asked to create a cell phone. Their actual service is sub-par. And when I tried to cancel, I got hung up on and the second rep I spoke to had someone speaking over them the entire time. I also got lampooned with an entire month's bill because I supposedly canceled a day after the billing period. Scam Artists. Worse than AT&T.

Worst internet service EVER!!! They illegally transferred our internet to our apartment without consent and now they are refusing to reinstate our account with our original charges. The WiFi service doesn’t even cover a 1200sqft unit. We had a tech come out to confirm and he gave us an extender. Come to find out they have been charging us for this extender and it still does not cover the entire unit. This is the worst. They penalize customers for inadequate quality and do shady things behind our backs. I just found out that the 1g I thought I had is really 300 - 500 mbps and have speed tests to confirm what their employee said.

Optimum is horrible. It’s a scam. Do not sign up with them ever. I had them because it was the only option where I live. When I was moving, they made canceling the worst experience ever. You need to talk to three people to confirm your cancelation and then they’ll call you the next day to try to get you to stay. It was terrible. I will never do business with Optimum again. Horrible company. Terrible sales practices. Complete scam.

Looking to spend hours resulting in days on the phone getting ping ponged from department to department trying to cancel a service with no resolution, and then get charged for a billing cycle where you did not utilize the service and also not being reimbursed and told they will bill you for an additional cycle? Then this is the company for you! This company will hang off the back of your shoes by their teeth with their hand firmly holding on to your wallet in your pocket. Big business squeezing every cent that is not owed to them and making a living off the backs hard working struggling people.

The service is terrible. It’s always going out or really slow or can never have a stable connection. Constant power outages. I’ve been a customer for years and Optimum never fails to disappoint. Every time they send someone out to “fix” the problem it works for a day then it’s back to being the worst internet provider I’ve used. Currently looking to switch from optimum. Don’t recommend getting this unless you want to pay for internet you can’t use.

I am not one to take the time to write a review. Especially a negative one. Upon attempting to cancel my service due to the incompetence and sheer neglect by Optimum customer service, I was left on hold for hours over the course of multiple calls; transferred countless times and repeatedly disconnected. My calls were intentionally dropped when I requested the retention department. An absolute nightmare, second-class service provider. Never again!

Went to cancel. Went thru all the questioning. 21 minutes later still waiting for the overseas call center rep to "process" the cancellation. They then forward me without further notice to another person who refuses to cancel my service and continues offering production packages, discounted service and other non sense to which I just reply "Not interested. Please cancel". Eventually had to hang up and call back four separate times to get someone on the phone the gave me the cancellation ticket number (being that I did not get an email confirming cancellation). So now I'm going to check over the next few days to ensure my service is in fact cancelled. This company is absolute trash.

They will not cancel your account. Been a customer for 32 years and still get NO customer service. We canceled on December 5th and returned equipment. Got a bill showing the deduct for equipment but they still bill for the next month. Wait for 2 hours to talk to someone who will NOT listen. Will not cancel. Will not pass to supervisor. They owe us money but insist on billing yet another month since they cannot cancel today. We are not paying another nickel.

Optimum is the worst mobile service, no one is helping to resolve my billing issue including manager level. Optimum is not supporting for any kind of technical, or billing issues. Service is also very poor and I will give the rating for 0. We fed up with this mobile service.

If I could give them a "negative star", I would. In June, our older coaxial cables were upgrade to fiber optic. Shortly after the "upgrade", we had issues with receiving and placing phone calls. I was instructed to do a virtual reboot, which worked for approx. five days. The same issue occurred again. After calling Optimum to do a test call, the issue was "escalated", but after several days no one called. I called Optimum again only to find out the ticket was closed because the 1st agent put in an "invalid" code. They sent a technician out, who didn't have the part needed to resolve the issue, so he duct taped the connector to the modem.

We received a text and email saying that a tech would be coming to our house; we never requested this. It turns out that not only was our internet being upgraded without our consent, but we were also signed up for a Basic TV Cable Package, which we also did not request or consent to. Customer service was terrible. When we called, the first person we spoke to told me we called yesterday and requested the change. She would not tell me who called, what time the call came in or the number that called and requested the change. I demanded to speak to her boss and then she sent me to "customer retention."

One star is too much for this company. It’s complete crap. I have called twice to cancel my TV service and continue to get billed. I then tried the online chat only to be told to call to cancel. I can’t wait till there is another provider in my area. I am calling to get my recorded phone call conversations where I clearly cancel my tv. I will be sending them a bill for my time wasted.

Optimum raised my Internet service rate without my consent and took money out of my account basically theft. I called to cancel the service immediately then they said I owed them for another month. I said no I want it to shut off immediately and I’m not paying for another month of service you raise my bill without my permission and stole money out of my bank account. Then they tried to continue billing me and have continue to harass me by every form of media they can. They also sent a truck out to sit in front of my mailbox for half of the day while they installed a large so-called amplifier in the lines right in front of my house to obstruct the view..

I have had my internet provider (optimum internet, parent company Altice USA) for years and in the last month my internet has been going out daily. Every day, multiple times a day I have been contacting my internet service via their online support and asking for a tech to come to my home because I believe there is an issue with my equipment. The support team kept making excuses that no one was available and blowing me off and just wanting me to unplug and plug my router back in. I had one support specialist tell me that she could not find my router and I had to do things differently so it showed in their system. Please keep a note that they are still charging me for service. So finally I got fed up and I told the last support agent I was contacting the BBB (Better Business Bureau) which I did because they kept telling me someone would contact me within 24 hours and no one would and I’d have to speak with someone again.

Today I called Optimum about my box being dead. After 10 minutes with a robot directing me to plug and unplug the box (which I had already tried several times) I finally got to a representative. Again he wanted me to unplug but I refused. My options for a new box were: exchange at the store or mail me a box which will take up to 5 days and then i would be charged an extra $14 for the box until the old one was returned! Since I am a disabled senior and don't drive I asked for a technician to come and was told I would be billed $100! After pleading my age and disability, as well as being a 25 year customer, he conferred with someone and told me company policy would not allow a free tech visit. Their trucks are in my senior community almost every day and could easily add a quick visit. Youtube TV here I come! A plumber charges $150 an hour and performs work. A tech would be here 5 minutes. Avoid Optimum at all costs!!!

If I could give 0 stars I would. My parents have had optimum for years because that is one of the few providers they had available to them. The internet service was HORRIBLE!!! They finally were able to get AT&T fiber so I had everything switched. While trying to cancel Optimum they would not accept this and kept jamming the calls so that both times we called we could not understand what was being said.

Terrible service and customer service all tell you the same thing. Service been down for almost a month. Customer service keeps saying they're escalating and it never happens. Even talked to a supervisor there. Same story. Very unhappy.

Stay away from Optimum. As soon as you have to deal with customer service, you will regret choosing Optimum as your service provider. And if you try to cancel your service because of how frustrated you are with the total incompetence of customer service, I wish you the best. They will refuse to cancel your account and continue taking out monthly payments.

The worst most smart mouth staff customer service (if can even use that term with these people) ever dealt with today December 24th 2025 4pm central time. Call from Tyler TX woman took call beyond rude and argumentative then just put on hold 15 min and hung up call.

We are 6 days out from switching to a new internet company and I can't wait. I paid our internet bill ($101) on 12/22/25. I assumed that would cancel out the payment that was supposed to come out today (12/24/25) but it didn't and they took another $101 from us. No problem right? Just call and get a refund? Nope. They told me if I want my money back I have to call the bank because they don't practice the art of refunds or canceling payments. How absurd. This further validates us changing to a new company for service.

Please do yourself a favor and switch to Verizon or anything else. Today is Tuesday 10 pm. Been trying to get internet service since Saturday and the earliest appointment was today 2-5pm. I took off from work for the appointment. The tech guy couldn’t set up the appointment so he left. Tried multiple times to get to a live agent and the only was was if you asked to set up a new account so they can sell. The first time the lady said they are working on the area and within a few hours they should be able to fix the issue. They didn’t.

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My free Galaxy A15 5G phone just cost me $122.79 for cancelling my service. Don’t believe their no contract, no cancellation fee. It’s all a lie. I was a Suddenlink/ Optimum customer for almost 30 years and never missed a payment. Complained about increased pricing for home phone, internet and cable package. Customer service convinced me to switch my home phone to Optimum mobile to save money. So I switched and the nightmare began. The phone did not work. To get my voicemail I had to try multiple times, reset phone and try again. You can purchase the phone today for $40.00 but I had to pay $122.79 to get out of my no contract free phone service. But you know what I told them it was worth it in order to never have to call them again.

I spent an hour and a half on the phone with Optimum trying to cancel my service. For over an hour, they were trying to sell me different promotions. They weren't listening to my request to cancel. I was literally screaming at them on the phone to cancel my service. I have never ever experienced something so ridiculous in my life. I don't know how they can be in business.

Today is Dec 22, 2025 and I’m with the customer service from last 2 hours and they are not disconnecting my service and I’m at their store and they are not taking my device back. They are saying first the service needs to be disconnected and then they will accept the device. So Frustrating you are in Optimum Store and the Customer Support in store cannot disconnect your service you have to depend on call in place of live person. Will not recommend the service with Optimum to anyone so that they can stay away from this frustration.

Less than 1 star, we have had them for over 2yrs. They suddenly started charging us over $100. Monthly. We found another provider for $35. Monthly, so we been trying to cancel optimum account. Optimum refuses to allow us to cancel and continue to charge us over $110. Monthly since our first call to cancel in October 2025... It's now December. We called again today and still they refuse our cancellation request and continue to charge us. We have ALWAYS paid our bill each month. They threatened to send us to collections if we do not pay on this account they refuse to cancel. We WILL be seeking legal counsel!!!!

Optimum Customer Service is the WORST!! I've spent hours speaking to representatives; being transferred, being told different things, VERY aggressive, pushy, and rude. It's a nightmare trying to discontinue service with them. I've had to contact FCC to try to get it resolved. Meanwhile, they want to charge me for another month. I will never have Optimum again. Save yourself the frustration and choose another company.

Enrolled just before April of 2025 with an offer that promised 1GB internet and a $100 Mastercard for new customers. It is now December, and I'll start by saying that, of course, I never received the gift card. I was told it was never shown on my account, despite the initial receipt I received from them listing it. An inconvenience for sure, and one that I was told there was nothing they could do. Offered to forward them the digital copy of the receipt I received, but they turned it down.

Absolutely horrible customer service. I replaced failed modem I owned with a new one I purchased/own. Optimum started to charge me for the modem rental as if I rented modem from them. 2 hours with the customer service and promise to credit overcharge brought no result. Same overcharge was on the next month bill. Another hour on the phone with Optimum rep, and previous month charge was credited along with a $15 credit for inconvenience and promise to stop billing me for what I own. Guess what - $15 inconvenience fee and credit for the 1st month with the wrong billing were applied, but no credit for the modem rental for the second month. 3rd call to Optimum, and representative hang up on me.

DO NOT DO SERVICE WITH OPTIMUM! AVOID AT ALL COST! Save yourself the headache and soul draining experience and go straight to Tachus. On top of the worst Internet I have ever experienced are hidden fees, unexpected price increases, months failed of cancellation attempts (who gave me a discount to my Internet, buy signing me up for a cell service I did not ask for!) and hours/days on the phone asking them to cancel with reps repeatedly trying to give retention offers and then transfers to more retention "specialist". SUBSCRIBER BEWARE! Instore agents are nice when returning devices, but still limited to what Optimum can offer.

I have never experienced a company this dysfunctional. The service works less often than it doesn’t and the billing and customer service is no better. Customer service and technical support are non existent. They are uninformed, rude and never solve anything. I thought they were bad as Suddenlink but actually much worse now. Overpriced and slow internet service. Any new customers out there?? Find another provider. Save yourself!!! Optimum will overcharge you, hell they will charge you twice if they can and refuse refund. Stay away, run away, don't even think about signing up for service from Optimum if you don't like bill surprises.

My bill went from 50.00 to 75.00. Called Customer Service. Said my promotion had ended. Had a supervisor call me. Said the same thing. Told them about the special they are offering new customers with internet, phone, and Netflix for a year for 50.00. Said couldn't lower my bill. Supervisor said don't have a set rate. How did they know to charge me 75.00? They could have charged me any amount. No loyalty to existing customers. I'm on disability and have a limited budget. Would not use them. Looking for a new company.

Our poor-quality service with constant TV freezing and pixelation and internet interruption has been ongoing for over 25 years with numerous complaints by us and excuses from Optimum. This low-level service now exceeds $400 per month for phone, TV and internet. We are finally going to close our account, which is difficult because they have a monopoly on internet service in our area, but enough is enough of getting blatantly ripped off.

They make it extremely annoying to cancel their service and start stacking up fees as you start to cancel. They love keeping you on the phone passing you person to person Justin cancel their service and then pay off you bill. Bunch of time wasters and they get quite rude.

I am trying for over two months to activate my free phone. They sent me two free phones under a different name. I have been calling and calling and they keep switching me to different depts. I have spent HOURS on the phone trying to sort it out. The name they are sending me the phone under is NOT on my wifi account. This was verified by Optimum. Yet I cannot resolve the issue as they just keep referring me to different depts. Each one saying the other dept can help. So for over two months I cannot activate my free phone with Optimum. It is a good thing I kept my T mobile accounts. They have excellent customer service.

I would give ZERO BUT I CAN'T. My elderly mother just wants to watch a show before bed. She has been paying for cable for four months and it has not worked- six technicians out- multiple phone calls- they can not fix it!! They only try to sell MORE - kore Channels!! They will not even let her speak to a supervisor or cancel the service. Charging her FULL PRICE for MONTH of service she does not have!!

Shittiest service, the WiFi is always inconsistent and technicians are no help. Would not recommend this company at all, if anything I'd rather move than to be connected to this company again. Actual scam, the call centers are based in India as well.

I cannot believe I took time out of my day to write a review. After being on the phone for an hour, I was transferred to a supervisor. I explained my frustration, apologized for my tone (as I was running out of patience and not being assisted properly) and asked for help. The supervisor proceeded to explain, however service was lost. When I heard his voice again I asked him to being again. He then proceeds to tell me "I've explained it 3 times and you still don't understand" - In other words "stupid Optimum customer" which I agree because this is an absolute scam.

Horrible Services. They need to to better. There is an outage every 2 weeks. I can’t give them anymore of my hard-earned money and my services continue to be out. I will surely be looking for another internet provider that can minimize the amount of outages I experience as a customer. Optimum needs to be shut down respectfully!!!!!

I used to have mobile network and home internet, it was horrible the mobile network so I decided to pay for the phones and search another mobile company and I'm still have home internet, but it is like, 2 weeks the internet works and another 2 weeks doesn't. Probably this month is the last month that I paid for it.

I rarely post but my god this is the worst company to deal with. I am trying to get a transfer number for my phone but the women just keeps trying to give me options. I’ve repeat asked for the number for ten minute before I couldn’t take it any longer. I have now decided to cancel all my Optimum services because of her.

Moved and called to cancel my service. The lady hung up on me when I refused to continue my service elsewhere. Finally about a week or 2 later I called back. It finally was cancelled but they continue to bill me for another month because it's reached the new billing cycle. So now I'm paying for a month of service I won't be using. Extremely disappointing.

I switched 2 months ago to Optimum, this is a nightmare, it's don't know how much time I am billed, poor customer service, I don't recommend it. I have a 39.70 plan, they bill me almost 72.... Optimum is a scam, they billed me even for the free line.

Service interruptions constantly. Extremely poor customer service. It took 2 months after I started and paid for service to actually get service hooked up. They also said they would come back to bury the line..... After 2.5 years and many many calls it still wasn't buried. I had to buy a pole saw to trim trees because the maintenance guy drove by 4 different times and said there were limbs in his way and he couldn't hook up service. I actually had to negotiate that I'll cut the limbs and help run the service to my house. Once we bought a house canceled their service to our rental. They charged me for another month. Don't trust this company.

I took Optimum Fiber Internet for 2GIg $ 70.00 per month plus $5.00 they charge for the wireless router but from the beginning I never get 2 GIG connection not even 1 GIG. I do talk to the person who came to my house (Nazifa ** Tel. # **. Also talk to customer service but no action and I suppose to get $100.00 Gift card they never send me.).

Optimum formerly Suddenlink is nothing but a rip off. Suddenlink was so bad. I had canceled my service and they kept billing me for months after and said I owed them. I never did pay and never will it was canceled. Now new name, same thing. I had 12 months at x amount that lasted 3 months then the bill goes up and up and now I see up again. I'll be canceling this again and if you're paying attention to your bill you'll see they're liars and thieves period. I don't know how they get away with it but I guess they pay someone off to overlook their crimes

6 years with optimum and we had a week long intermittent outage due to a cable issue coming into the house. They blamed it on everything but their equipment because I owned my own modem/router. Because of that awful experience, and them trying to upsell me cell service when my internet literally did not work while I had to take PTO since I work from home, and only being able to talk to someone from overseas, I swore right then and there that I was cancelling my service.

Optimum Gateway Brooklyn. My experience at this new renovated office was excellent. The office was very clean, felt warm and inviting. The employees were willing and anxious to help. I was greeted by Jeff my sales associate. Jeff was professional and very helpful. Although my visit was regarding equipment return, he discussed mobile services and all the benefits of having it all combined. Optimum is very lucky to have an employee that is eager to help the business grow. Congratulations to Jeff!!!

I work from home, so having internet is a necessity. Unfortunately, my experience with Optimum has been nothing short of exhausting. Our service went down at 3:00 PM yesterday, and we were told it would be resolved by 8:41 PM. It wasn’t. The next update claimed the issue was fixed at 7:00 AM, and… it still wasn’t. After trying all the basic troubleshooting myself, I called support hoping to finally get real help.

Optimum is a joke. They are my internet provider and my mobile carrier. I am not able to use my phone in my home, so optimum “offered” a discount…. What a joke. This company is nothing but scam artist. The worst company out there. Can’t wait till Planet Networks comes to my area. One price, great service. OPTIMUM SUCKS

Optimum has been the absolute worst nightmare to deal with. Their customer service feels like a maze built specifically to break your spirit. To make things even worse, they offered me a “free mobile service.” I never received a phone, never activated anything—yet they still automatically charged my card without my consent. When I tried fixing the issue, I was met with endless runarounds, scripted excuses, and zero accountability.

PLEASE STAY AWAY FROM OPTIMUM. I am writing on behalf of my mother. I am blown away at the horrible customer service we experienced, as well as the astronomical fees thrown on her account. Her monthly bill is about $40 for internet. But here’s the catch, Optimum will do anything it can to throw fee after fee at you.

TERRIBLE CUSTOMER SERVICE. I'VE BEEN HUNG UP ON TWICE. When I first switched from AT&T I didn’t even have service for a day before there was a 24 hour outage. Called about it, got the run around with no information, the guy said he would transfer me to billing so they could “take care of me” and hung up on me. Today I call because I am being billed twice for one month that isn’t even over yet and JOHN tells me he can’t do anything unless I pay $120. He says after I pay he’ll give me a $36 credit. WHAT DOES THAT DO FOR ME?? NOTHING. It does not help or solve the fact that I have two bills inside of the first month. Then he puts me on hold for 30min and hangs up the call. TERRIBLY UNPROFESSIONAL AND THIS COMPANY IS A SCAM.

I live in the Bronx. They have a monopoly where I live. Many, many years ago, one of the telephone companies, started to rewire the complex & for some reason it never happened. I live on a fixed income and have requested help with reduction of invoice. Once about years ago, the adjustment was a great help. I was paying $195+. A few months ago, I called them again because bill was over $230. After 1/2 hr on the phone it was brought down to my present bill 225.57 which is $1.00 more than last month. But my main grip is their shady late FEE. They should be TRANSPARENT with this fee. We should be getting an EMAILS regarding upcoming in payment due. The LATE fee is $10. This Company is getting $$$ from all the place. So sad, they're NOT held accountable for their actions.

Let's start by saying Optimum's Wi-Fi is lousy. It's slow then they had the nerve to jack up the bill from $70 to $90. They're crooks. It's that simple. Then they are going to tell me bills go up, I agreed, I said I could see $10 but $20 more a month for lousy service. I told The person I was talking to optimum. They are crooks in these hard times. They want to decide to jack people's bill from $70 a month to $90 a month and have no shame about it then try to justify it. Let's face it. They are thieves. They do it legally

My friend Ethan was excited to play Fallout 76 with me later, but noooo, you all just had to suck and go out at his house, never in my life have I seen an internet company that can't keep their garbage turned on. Even Windstream is better. 😡

When are they not going to realize people know the evil work they are doing. Pay your dues.

I am leaving this review on behalf of my parents, who are being charged $120 a month for a 1gb plan. I have been running speed tests on the internet service for 3 days now and the average speeds I see are 30-55mb/s download and a typical 65mb/s upload, with the lowest being 2.5mb/s download. Not at all acceptable to be receiving <10% of the promised data speeds.

My parents moved out of state the first part of April. I personally helped verify equipment was noted returned and called their customer service (3) THREE times (required even after you visit their store to cancel), to cancel. This included documenting the dates, times and agents' names... Each time. Optimum charged my parents for four additional months of service, before they "stopped service". They called my mom's cell phone EVERY DAY, MULTIPLE times a day for FIVE months threatening to turn their account over to collections. This is after she spoke with three agents to reiterate they had moved and cancelled service in April.

Worst internet service on the planet. Every few days there is an outage lasting for hours yet the price only goes up. Good luck extracting any credit for the many outages. And when they finally text you that it’s been fixed, you’ve likely been using the service for the past two hours after it being off for three to five hours.

Been out of cable and WiFi for 3 days on a holiday weekend. No TV, No wifi. Have called twice. Told customer service the problem is on the street. So what do they do: they send a tech who diagnosed the problem is on the street. However it is not his job to do street repairs. That was yesterday. Still no service. The only thing these people are good at is billing.

Disgusting money hungry cable company that won't even consider an affordable program for low income seniors...so many channels that are not even needed (in my opinion)... Optimum can go to hell where it crawled out of!!! 💯🙏💩

Very bad experience from customer support. I took the service and requested to cancel the order in one week itself and returned the devices. They already took $350 and not ready to cancel my account. I can see three lines with some phone numbers that I am not using. The promise was we can return the device in 30 days if I am not satisfied.

Optimum Mobile has the most pathetic customer service I’ve ever experienced. Instead of resolving issues, they play endless ping pong—passing you from one representative to another without accountability. Their online system is practically useless, forcing you to rely on this broken customer service process. Trying to disconnect from their service and move back to another provider was next to impossible. I spent nearly 5 hours across 4 different calls, only to be deliberately kept on hold and bounced around. It felt like intentional harassment designed to wear me down rather than help me. No customer should ever have to go through this kind of ordeal. Optimum Mobile has made it abundantly clear that they prioritize trapping customers over providing even the most basic level of support.

When I tried to cancel my service with Optimum, it took 4 days. And the last person who finally sent me the tra service pin, wiped my phone clean. I have no information left in my phone. It is locked to owner. My face recognition and password to open my phone is gone. No one should be treated this way. You may think I did something to cause this, but I didn't. Samuel **.

DO NOT UPGRADE to OPTIMUM FIBER. You will regret it! They will sell you on the higher speed and cost savings, however the problems begin as soon as the installer arrives. They will spend the day scratching their heads as they are all low IQ subcontractors. Then you will be told that the price you were quoted is not accurate and it will double! The speed is garbage as it is not reliable, supported by their garbage Altice equipment. You will pull hair out, trust me. Either stick with the Coax service OR leave Optimum.

Called Optimum because of huge price increase. They said they would discount tv but I had to call back for discount internet. I started looking for other internet and tv packages and found that optimum was more than double the price. When I called to cancel it took 1 hour and 3 different reps to finally cancel service. They tried to give me my same service for a fraction of what I was paying. If they were a reputable company they would have done the discount when I first called not when I cancelled my service. I was a 38 year customer and they should have done something on my first call to get better pricing and not just try to get as much as they could.

Scam. After being a loyal customer for three years, it has been a nightmare ending services with Optimum. They tell me that I turned in my equipment on the day of the new billing cycle so they have to charge me for a full month even though no service is being provided. That companies get away with these policies is illegal. Now they want me to pay late fees on top and I called to ask for some courtesy and they only threatened my credit rating. How vulgar, these thieves don't have a conscience.

I'm giving them one star as I'm forced to put something. The absolute worst customer service! No knowledge of technical support or advanced troubleshooting as it must be what you get paid for is it not!? I just spent 36 mins on the phone just for them to tell me to basically turn it off an on again. Listening to people rip them a new asshole seems to be their motivation to keep producing shitty service. Also, I'm paperless but yet they still proceed to sent me a mailed statement...please Optimum pay attention...

I built a new home in 2022. I live in a rural area and the option for internet service providers was/is Optimum. I called to set up an account and scheduled a service technician to come out and set up service in July or August of 2022. I took off of work 3 separate times to meet the tech at this new build (I could not work while I waited due to it being a rural area and I could not even use my phone as a hotspot due to the spotty cell service).

I only wish that I had this site when I was researching. I was a career Xfinity customer but it was not offered in this area. We suffered from routine internet failure without any real apology. I watched several of my neighbors shift to fiber as soon as another high speed internet was available. I contact Optimum only my bill continued to increase without explanation. Their customer service was actually the reason for my change. They even made it difficult to cancel their service. Even standing in the Optimum branch office with their equipment, I was informed to call their retention team. I was then informed I was stuck with the whole next month and bill.

Optimum has been the worst internet company I’ve ever dealt with. Depending on who you speak to, you get a completely different answer every time. They accidentally disconnected my service twice, and each time it took over 24 hours to restore—one outage lasted more than 60 hours. I was told multiple times that my account was reactivated when it wasn’t. The reps clearly don’t know what they’re doing or even what they’re looking at. If they didn’t have a monopoly in my area, I would switch immediately. Terrible service from top to bottom.

I have never experienced such a frustrating service. Cancelling my Optimum account was nearly impossible. The customer service repeatedly lied or gave misleading information, and it took far longer than it should have to cancel. I was transferred multiple times, promised callbacks that never happened, and left feeling completely ignored. This company clearly prioritizes keeping customers over actually helping them. If you value your time and sanity, I strongly advise looking for other providers. Avoid Optimum if you can.

Hit or miss internet speed, and they seem to always have an outage in the area. The worst is they have so many hidden fees and price jumps. I’ve paid every month and this month I’m being charged roughly $270 for a $65 monthly plan? Only given a run-around…. 100% not worth it save your money find another provider.

Very hard to cancel service. They don't have any dedicated line for cancelation. They put customer in hostage situation. They promise three months free but still they charge you. Not to mention more than before. Very untrustworthy and unethical company. What Optimum does it put you in a grind, ask for more money, either you pay up or else they send you to collection agencies charging more fees and hurting your credit scores. My advise to Optimum customers is think twice and leave. No one wants headache paying money.

Billing practice are shady, service is bad, customer service & tech support are horrendous and you have no choice but to spend 3 hours on the phone to try to cancel your subscription. That feeling of being hostage of a shady company surely sucks.

If you are having issues cancelling your account with this company file an FCC complaint. They are so shady. They put you in an ** call center loop where can not cancel your account. After hour on the phone they said they cancelled my account and would send an email confirmation and never did! Only after filing an FCC complaint were we contacted by an exec who still took weeks to get us a return shipping label for equipment. Then after returning equipment they lied and said I had more and that they would send me to collections so I had to file a second FCC complaint to get them to stop lying and claiming I owe them money and actually close my account. How are they allowed to do business in the US???

Well, I have recently had a terrible experience with customer service support over the phone, I was trying to cancel my Internet and keep my TV service. I was on the phone with a representative for an hour and got nowhere, only to find out when I logged on to my account that my service was still being charged to me. When I called and inquired about having the funds credited, I have gotten nowhere. I also was promised a specific price for the cable I was keeping and apparently that was a lie. Very, very disappointed. Would not recommend Optimum to anyone.

Totally disappointed in Optimum Fiber. My cable freezes at least twice every night. I have to restart my tv which means I usually miss parts of whatever I was watching. When I called cable I go through the same routine plugging & unplugging but it does nothing to fix problem. Also, price keeps going up. Looking for a new company.

If you’ve ever wondered what it feels like to be trapped in a psychological experiment run by cable-company overlords, allow me to introduce you to Optimum’s cancellation department. My bill went up, so last week I called to see if Optimum had a better offer. They didn’t. I told them I’d be switching to Spectrum, and that once Spectrum was installed, I’d call back to cancel. Simple, right? Oh, sweet summer child. Fast-forward to today: Spectrum is installed and working great. I call Optimum to cancel. Within seconds I’m offered the exact same deal they couldn’t give me last week. I decline. Then they offer a better deal. I decline again. I explain—clearly—that I already switched, I already boxed up their equipment, and I just need to cancel. Apparently, “cancel” is a forbidden word at Optimum.

Constantly raise prices and refuse to cancel account when requested. I paid all the bills on time, when the time came that I no longer needed their services, they refused to cancel my plan. I called and spoke with multiple people who ended the call no matter how polite I was. The service provider feels like a complete scam.

I have been trying to cancel the service for three days. They have hung up and my daughter & I, they have disconnected the calls and dropped the calls. Now the transferred the call to a (level 2 rep)?? What the heck is that. He is trying to to make us buy again! They have tried to sell more services over and over again! The WORST!!!! Now he is saying it will not be cancel till end of service month. Wow still holding; 4th call of today 11.20.25! 855-403-9072... FROM 140.00 TO $20 AND FREE NETFLIX! NO THANK YOU. Ugh CANCELLED.

It's a good price but it's seems like all this week it is been down. I don't understand why it is down so much. I'm ready to find another company. In my area I'm not connected more than connected, I pay my bill on time every month but really getting tired of interrupting service constantly.

Was a customer for 6 years, have spent the last hour on the phone trying to close my account and they won't allow it. I was a happy customer but this experience has soured Optimum for me. I will avoid in the future.

I have dealt with a lot of corporations in my day. Optimum may take the cake for being the absolute worst. In over the 4 years we had internet service with them, we have had a "customer service" rep crank call my husband over a month or so until they seemingly got bored and quit, and in general, terrible customer service whenever we needed to call in.

I’m going to cancel all my services and leave Optimum after 30 years of being a customer. It used to be a good company with good customer service and affordable tv/internet/ phone services. Now they mislead customers offering deals that are good for couple of months and then you see your bill go up dramatically. The customer service is the worst. I would never suggest this company to anyone!!!!

Been with Optimum close to 25 years! Ever since they switched me to fiber optics nothing but headaches! Really spotty internet connection! Most representatives are hard to understand, probably from India! Very expensive!!!! Unfortunately there is no Verizon service I can switch to!

I was also a former Optimum internet customer and was ALSO BILLED for the NEXT month billing cycle for the service I DID NOT USE. I did my part to return the equipment and called the customer service for disconnection. I am still suffering from unnecessary hassle of calling them but the customer service agents are saying different things! WHY DOES THIS HAPPEN SO OFTEN! Why do you charge your former customers AFTER they paid their last bill?? This is BAD business!

This company is full of liars and thieves. I accidentally paid twice and tried to get a refund for one of the payments. Through a dispute with my credit card company, I was finally refunded. Ok great. That should be it. But nope. I got an email saying I was delinquent. Not true as they deducted the amount from my bank account. I tried calling to inform them but I got called a liar. They said both payments were refunded. No, only one was. They said the other was refunded on 11/13. My bank confirmed there was no pending refund. Then I was told my payment was rejected. My bank also confirmed the payment went through fine on 11/03 and had not been reversed.

The most aggravating and dysfunctional company I think I have ever worked with. It took a year and a half for them to correctly connect fiber optic to my house. This required 10 plus visits and, needless to say, a great deal of my time and effort over many months with many failed or incorrect attempts. The main office only cares that you pay your bill and does not respond to issues and complaints with any real knowledge or professionalism. Due to the incorrect installation, my service was spotty at best. There is a reason they are cheaper than the other guys, it's not worth the savings. Overall quality and service is terrible. If there is another option, take it.

I would give them zero stars if that was an option. We let them know we were moving and needed service cut off Nov 25. They cut our home phone and internet 11 days early! When we called we were given the run-around for an HOUR and sent to 4 different departments. They then tried to send us back to an original department. We explained we were trying to contact everyone online to give them our new address. NO ONE could reconnect service they said. I will do my best to NEVER use this company again. I’m so sorry for the people who have to work for this company. Their technicians who come to the house have always been good but not anyone on the phones. I’m sure they have their hands tied but it is the absolute worst customer service.

I am very displeased. They add things on my bill that I was not aware of. The automated system is worthless. The customer service is clueless and nobody is knowledgeable. Please save yourself time and trouble use another company. I stayed on hold for 30 minutes. The rep hung up the phone after that and never called back.

These Optimum streaming boxes flat out suck. You have to keep on rebooting it cause they constantly go out. The cable boxes were 50 times better than these streaming boxes. I mean as expensive as cable is they should be working a lot more better than they do.

Optimum has the worst customer service I have ever seen. The billing department is a close behind them. If you can find another internet provider, you should do so. The actual internet is ok. But pray you never have to use their customer service.

I’ve been with Optimum for 16 years. In April, I was convinced by a sales rep to upgrade to Optic fibers, which I did. She promised me the price would be $50 a month for 3 years. All of a sudden 6 months later my bill went up & now my internet gets cut off because someone in the house I live in, is moving & apparently for 16 years my account was under the wrong apartment number. Mind you, in the 16 years I've lived here, about 5 families moved in & out of that apartment & I’ve never been cut off before today.

Optimum was once the gold standard of customer service. Now they are awful. You have to be your own tech support. Their billing practices are suspect... You have to negotiate "deals". This is a non starter.

Optimum is the one of the worst company I have ever experienced. Horrible customer support. My service is spotty during the day and turns completely off at night. We have spent the past 2 weeks spending 1 to 3 hours on the phone with customer support. Still only getting partial service at full price. I do not recommend this company.

I have been with Optimum for over 12 years have had no issue with them until now- I even got my mobile with them as of 2 years ago- So I been dealing with this issue for over a year- They have been charging me $20 for Apple 4K. I don’t have Apple 4K.. I been telling them for over a year and every time they say they corrected the issue they haven’t 'cause I get the charge the following month- It’s been $260 they have charge me- And still not resolved- Their supervisors and customer service has been horrible addressing this issue.

Constant problems with reliability of your Cable TV service. Same problems always re-occur, the amount of available programming gets smaller (especially sports programming) without a reduction in the monthly bill. I’ll be getting a new provider soon.

Optimum is predatory dishonest company. The customer service is staffed with accomplished liars. Note on here they have 2396 one stars. If you have a problem, fight back file a complaint with the NY Dept. Of Public Service and the NY Attorney General it's easy online or by phone with enough complaints, maybe something will finally be done. I am fighting a bait and switch right now.

If I could give this company a negative 10, I would most certainly do so. I have spent countless number of hours on the phone with them trying to resolve multiple issues. 1st I was being billed for a phone service that I never knew was disconnected. I do not live in the house. When I finally was able to switch carriers (because they are the only ones in my area) I was informed that I lost my phone number and there was no way to retrieve it back. 2nd, I have been switched from dept to dept and each time the person does not understand what I am asking or trying to help. I have returned equipment to the store and they still could not cancel service. I had to still call again to cancel it. I have gone in circles between the retention dept, the sales dept and the billing dept. They are the Worst Company I Have Ever Dealt with In My Liife!!!!

I wish there was a zero stars rating. I have been a client for almost 21 years, pay my bills on time and all that. I called to cancel my service because I was no longer going to pay $274 a month for tv and basic internet. I was talked into switching to fiber and offered a big discount if I added my cell service. What a huge mistake. They blew off three installation appointments which cost me three days of lost work and since the installation (90 days now) its nothing but problems. The TV box randomly turns itself off and randomly turns the volume off, and the cell service is abysmal. I drop calls even on WIFI calling and even when I have a 5g signal.

Their customer service is terrible. They lie about the charges; you pay for one plan and they install another. When you call to resolve a problem, they make you wait up to an hour before someone will actually help you. In short, their customer service is the worst. They lure customers in with supposedly cheap packages, but they don't really explain what's included. A very bad experience with Optimum; I wouldn't recommend them to anyone.

I was a Optimum customer, internet only, for 7 years. Not because I was satisfied but because they were the only choice, until recently. Over 7 years my bill increased from $64 to +$111. Trying to cancel service is a nightmare. It takes way too long to convince the rep that you do not want their deals to remain a customer, just disconnect me. It's also pathetic they bill people in full beyond the disconnect date. I had to pay $111 for service to 12/5 when I disconnected on 11/12. Dishonest and pathetic I don't care if it's your policy. The disconnect service procedure is extremely painful. Amazing that you want to offer me fantastic deals once I want to disconnect but when I call about a better rate, I'm told no. I asked to have my service downgraded in speed, and you actually quoted me a higher $$ rate. That's pathetic.

The customer service and deceptive practices should be illegal. They give you a "lifetime guaranteed rate" which typically lasts less than three months. Then the price just continues to climb. When you question the increases - and good ** luck with customer service, I'll get to that in a moment - they say your "rate" hasn't changed but the fees associated have increased. Within a year, my $79 cost was up to $119.

I’m not sure why, just about every single month I have to contact the escalation department because of increase bills for the exact same service. It takes hours and days to get issues like this resolved.. Representatives give locked in prices for one year, and then the following months, my bill continues to be increased about $10 per month! Nothing is honored at all, and I just guess they don’t expect the customers to keep calling back and sneaking in increases with online payments. It is fraudulent to say the least.