Optimum Reviews

Optimum raise my bill back in January without any notification. I reached out to Optimum. They gave me an option to get Fios with a promotion, it will be be locked in for five years. My first bill was fine. My second bill was twice the amount when I reached out I spoke to customer service. She couldn’t help me so I spoke to a supervisor the supervisor couldn’t help me so I put a stop payment on my account and I plan to go to T-Mobile. Optimum does not know how to do business if you promise your customer one thing and give them another. That’s not how a business is run so please if you guys are reading this, when you guys change anything you have to do with your billing please make sure you get it in writing. Horrible customer service!

I wouldn’t even give Optimum a one if I had another option. Called in for possible new service. Spoke to a Jason **, to say rude wouldn’t even begin. I’ll pay more for good customer service and internet service with a different company. How they stay in business is beyond me.

I will go without internet before I ever use them again. I never signed up with them, but got them by default when my old company sold out. They immediately started raising the cost until I was paying 3 times the cost of my original plan. I didn’t have an option to switch, since I’m in a rural area, until very recently. When I tried to cancel, they did everything they could to make it impossible. They won’t let you cancel online or through their chat, and there is no email you can use to contact them. This way, you don’t have proof that you cancelled. They force you to call them, and I would strongly advise recording the call if possible. They told me they wouldn’t deactivate my account without “a valid reason,” and when I told them the reason was I said so they got belligerent. Then they tried to offer me lower and lower rates that I kept refusing.

I've been with Optimum for 4 years and didn't have any issues since recently. In January, my service got interrupted. Internet dropped and TV was sketchy. Went to the website to chat with their techs, probably the fastest way to get a response. After several tries and no resolution for the issue, they send out a service tech. Waiting time a week and a half. He actually found some issues, fixed them, and left with the note that my Internet and TV are good now. The next day, it was bad again.

The website needs to be updated immediately. It sounds like a website from the 1980, very slow and to workable. I'm not familiar with other points, such as customer service, etc. I guess everything else is going smoothly.

Optimum cable is expensive and it has a habit of dropping channels that people want to see and they don't seem to care how customers feel about the shady shit they do...mlb network is the only reason I got the sports package, This company has a habit of just dropping channels and expect people to take the channels they want to give...I don't recommend this cable network and I will be dropping it very soon.

Made a double payment and asked for refund of the overage. Still since 3/5 getting runaround about my funds. I feel like I can't get an honest answer about why I don't have it. No supervisors will get on the line and I've talked to now the 3rd rep. 1st, I would get it the way it was paid then 2nd rep said it would be a check in 7 to 10. Currently on the phone with 3rd rep. Now he told me I should get it in another 7 to 10!!! Needless to say I'm pissed and I feel as if they are intentionally waiting for another bill to be due so I would just say to credit my account!!! But I'm not because I want my money even if a bill comes due!!!! Can't wait to contact the BBB.

Horrible customer service in person at the store on 961 e 174th St, Bronx, NY. 10459. My wife went for a business account and they sold her on a residential account just to sell phones. She went back because she needed a commercial account and returned the supposed free phone. 2 months later she had to go back because she is being charged for the device that is still on her account. Spoke to someone who claims this was done manually and she has to wait until march 16 2026. Supposedly according to a supervisor who kept trying not give me her name. Finally claimed her name was ** and did not have any number or email for corporate. Her replied was google it. I guess they still running that scam where customer pay for a ghost line and phone while they sell it on the street to someone else.

They shut off our service at midnight for literally no reason, bill was fully paid. We called and they said, "Call back in the morning." We called back in the morning. They could not find our account and had to wait for another department to service the ticket. It's been 13 hours and still no fix and no answer as to why. I work from home and need wifi, luckily I have a hotspot on my phone. If you want 1974 technology this is your go to!

I have tried to cancel my service for 3-4 months. Not only do they keep billing me but they consistently do not listen and try to keep me as a customer, I have delivered their equipment back to them, paid all owed, was told by an in store clerk it was taken care of, written directly to the Senior VP in charge of these things (letter acknowledged) and now they are asking for more money and threaten collection. It appears they are in a delicate financial situation and have THE WORST REVIEWS ON RECORD. It appears that the only solution is to file a lawsuit (I would be one of many). Since I am an Attorney this would not be a hardship. I suggest that any potential customers do not sign up no matter the great so-called deals offered. This company appears not to stand by their word and are on the brink of criminal behavior and potential bankruptcy.

The customer service definitely is lacking however once I got my technician here and services very well.

Poor customer service and very few channels worth watching. Half of the channels seem to be in other languages or advertising/sales channels. I missed one payment in 20 plus years and they suspended my account. It was due to an oversight and they didn’t want to know a thing. The worst thing is , they are way overpriced and offer little. I’m switching very soon.

ABSOLUTELY.. HORRIBLE! Customer service was EXTREMELY HORRIBLE. I was on hold for over an hour to disconnect internet service. I spoke to 2 different agents and both gave me an extremely hard time with disconnecting my service. They literally refused. I was in tears. They asked me over 20 questions as to why I wanted to disconnect my internet service. They wouldn't take no for an answer. I was paying over 100$ for basic internet. Also if you are 1 day late making your payment they will charge a 10$ fee. And if you call to see if they will refund the late fee.. they will ABSOLUTELY NOT credit you. I will never go back to Optimum. THE WORSE EXPERIENCE EVER!!

I give Optimum zero stars. I've been a valued customer for over 30 years. This is unacceptable. I was charged auto pay twice in November 2025, and after complaining was given credit for December. On February 2026, it was charged back on my bill. Stating it was disputed and I received a refund. I used my OTC card and everyone knows that with over the counter cards there's no refunds or exchanges. My insurance company contacted optimum over 20 times with transactions and both bills were paid in full and no refunds were issued. This is unacceptable. I'll continue to report this issue with Better Business Bureau, ConsumerAffairs, Attorney General Office stealing money from poor customers that is using a federal government program. I Highly don't recommend optimum.

If there was a 0 review that's what I would give. Called to get a lower price for the fourth time nothing but excuses. Didn't care since they have everything locked up overcharging for everything. Didn't want to help at all except wanting to sell a different package I didn't want. I just hung up. Will go back to DISH or DIRECTV a lot cheaper and more channels. People working there don't care whatsoever. Can't stand them. Waste of time and money. Don't care if you're a senior or not or on disability like I am. What a ripoff.

Really I would give zero stars for Optimum's customer service. When I received a better monthly rate from a competitor, optimum refused to match. So when I tried to cancel, they gave me the runaround for over 30 mins trying to get me to stay. They did offer to match but I already had installed the new equipment. Awful customer service. The other thing is, every year they raised my rates on the internet. I will use dial up before I return to optimum. Don't believe anything they say, they will raise your rates.

Been with them for over 20 years. It will take a act from God to get this company to be honest and to do their job. They care about $$$ than the human race. I was talking to Optimum Mobile for 5 hours, and all I want is to cancel my mobile phone and port my number back to my home phone. You would think that after 5 hours it would be resolved... not even close. They lie to you and the script they read is nauseating. God helps us. They sent me a shipping label to use to send the phone back to NY. It didn't work, and they can't send it again. Of course they lied about it. Can't even get a confirmation # showing that the phone is cancelled, already got a bill that I paid and don't even use the phone, plus I was told the billing wouldn't start until the 9th. I received my billing statement on the 7th. I may have to looking else where, of course that will be another nightmare with Optimum.

I truly wish there were a way to give Optimum a rating of zero because this has been the worst customer experience I have ever had. Not only has the service itself been poor, but trying to cancel the account has been nearly impossible. It feels like trying to get a divorce that the other side refuses to sign. For two to three months now, I have repeatedly contacted Optimum asking them to cancel my account. Each time I speak with a representative, they assure me that the account will be canceled. Yet nothing actually happens. I ask to speak with a supervisor and I’m told there are none available. I’m promised an email confirmation of the cancellation, but it never arrives.

Updated on 03/18/2026: Going on one month & my issue is not resolved. I have called multiple times. The people I speak with are not listening. They charged me for a product that I do not have. Very disappointed in Optimum.

Optimum is a scam. I started out on one of their promotional services and after a yr as expected the price was hiked up. Within 1 yr the price was raised 3 times. I went from paying around $50 - $60 dollars to nearly $100 a month. When I questioned this they never offered any deals or assistance. The only time they tried to offer a deal was when I called to cancel my service because I went with a different provider. The rep kept offering a deal and I explained to her that no one offered me anything before and now that I want to cancel all of a sudden you have deals to offer. I explain I already have another provider. She suggested a 6 month suspension and if I am unsatisfied I could return to Optimum for the deal she was offering which would remain for 5 yrs. I asked multiple times will be charged and she said no. My billing period ended 3/6. Service was suspended on 3/6. I owed nothing. The next day I am being charged for 3/7 - 4/6.

Spent approximately 3 hours on the phone with CSRs & Supervisors. I live in a summer community open mid May-mid Oct at which time I go on suspension. They tell you 6 months (lie). Suspensions end March 31. I suspended as of Oct 21, 2025. Only 1 Supv confirmed that the suspensions end March 31. The others said April 21. Since this is a summer only residence once closed, there is no heat/water and the gate is closed. I pay the monthly "suspended fee" (for me - approx. 35.00) even though I can't use the TV or internet as I am not living there. I called today to extend the suspension. They say they can't. Yet, when I called in the suspension request in Oct. they said it can be extended. So it means they will be charging me for 6 weeks of service when I can't live there. That's like going to a restaurant, ordering 4 meals, getting 3 and they force you to pay for 4 meals.

This company was blocking my driveway today. When I asked him to move he cursed me out. This is a very unprofessional company. Called to complain and they couldn’t care less. When you call this company you can’t even get a person then when you finally do they don’t help. This company has monopoly in many areas. That is all we have and they are forever taking advantage of of their customers. Why can’t this monopoly be broken up? Maybe a class action suit should be filed.

I give Optimum zero stars. I've been a valued customer for over 30 years. This is unacceptable. I was charged auto pay twice in November 2025, and after complaining was given credit for December. On February 2026, it was charged back on my bill. Stating it was disputed and I received a refund. I used my OTC card and every one knows that with over the counter cards there's no refunds or exchanges. My insurance company contacted optimum over 20 times with transactions and both bills were paid in full and no refunds were issued. This is unacceptable. I'll continue to report this issue with Better Business Bureau, Consumer Affairs, Attorney General Office stealing money from poor customers that is using a federal government program. I highly don't recommend optimum.

Liars! I don't even want to give them one star! They told me if I have the fiber optic installed I would only pay $40.00 a month for two years. 8 months later they raised it. Then instead of keeping the original promo they put some bogus one for 5 months! Raised it again. If I did this this and this I could have my credit back. BS. Why isn't there a class action suit for all the deceit? The owners should be sitting in jail for deceiving their customers.

My experience with Optimum has been extremely disappointing. The service is overpriced for the level of reliability provided — frequent outages and inconsistent coverage. Customer support has been equally frustrating. Representatives were dismissive, unwilling to listen, and repeatedly transferred me without resolving anything. After canceling my service just one week into a new billing cycle, I was told I would still be charged for the full month. That kind of billing practice feels unfair and misleading. I cannot recommend this company and will not be returning as a customer.

33 years as a mostly satisfied customer and I have always paid my bill on time, but no one likes price increases. The last raise in my package in January was more than I was willing to pay. I called numerous times to get a better price for just home phone and internet only to be told it would cost the full price, nearly as much as the package. In these discussions I ask for a better deal, was put on hold and told if disconnected they would call back. I was disconnected two different times and no one ever called back. I decided to go with a different provider. I called disconnect and requested removal of TV service for February with the intent to cancel all service at the end of February. The gentleman I talked with kindly gave a $100 discount and said to use the TV until the end of service.

I have tried on several occasions to reach an actual customer service rep to ask a question. While the question this time is about billing, I want to speak with someone in billing but only can reach someone in payments that can not help with what I need help with. This company is unreliable from the moment I connected my first account to now. My initial issue was with me scheduling an appointment to have service connected and it not be on their books. I had an appointment cofirmation to prove, and then it took them an extra week to make it right after being on the phone about it for 3 hours when they missed it. Then, I moved apartments and asked the service to be transferred. Not once did they inform me that I needed to set up a new account profile online so I was late paying my bill the first time.

This morning, almost 2 hours on chat and phone calls re my account and wanting to change it, got nothing resolved!!! What I did get was the impression that customer loyalty is non-existent, and comprehensive customer service is also non-existent! All of this added up to one key point: OPTIMUM CLEARLY DOES NOT WANT MY BUSINESS. It is obvious why they have a 1.1 review rating!!!

I would not recommend Optimum to anyone. I started internet service 2 years ago with 300MB, unlimited internet $40 a month. Auto pay each month, bill paid on time. As of today, they increased the price to $75 a month almost double! When 1 year sign in promotion expired, I saw constant increases to my bill without e mail or text notification. When I called or tired virtual chat, they indicated that the promotion discount expired and that's why price continue to increase. That's not a valid explanation, what discount, what promotion? The only promotion was 1 year sign in promotion after which they keep increasing my bill every couple months. Optimum how can you almost double customer's bill within one year time frame?

The most horrible customer service with the stupidest policies. I have to jump through hoops to get simple things done. If you decided to disconnect service mid period for any reason, you will not get any money back.

This company has the worst customer service I’ve ever experienced. They quoted me a price and gave me an appointment for 2/28/26 from 11 a.m. to 2 p.m. At 2 p.m., I checked online and found they had rescheduled for the following week. I am being held hostage as we live in Brookhaven, NY, and they have exclusivity. Do not upgrade to their Fiber optics.

Never have a credit card on file because they are thieves and will take money without authorization and it will take up to ten days to get it back. They did this to me twice and I'm a senior citizen on a fixed income.

I was with Optimum (Suddenlink) for over 15 years and made a move to a competitor due to quality issues with their internet service. I called and cancelled my service (tried) on July 09, 2025, and they linked me over to a person that talked me into putting a hold on my service for 6 months without "any cost". The person wanted me to think about staying with Optimum over this period in hopes I would not like my new provider. The person I spoke with informed me I would be receiving a follow up call prior to January 7, 2026, and when I did not receive a call, I called Optimum to finalize my cancellation of my account.

I was at the Bridgeport Ct store today. I was waited on by Marvin. He was very knowledgeable patient and kind. I can't say enough about all the help that he gave me. I hope someone will reach out and tell him!

Been doing business with internet providers for over 50 year. Optimum is the WORST!. Went from $19.99 to $74.00 during the 2 years we had them. Then it took an act of Congress to cancel the service. Must do it online, but we placed a total of 5 calls, even with the account number, they couldn't find our account in their computer. (had no problem finding it for the monthly bill) Finally told us we would need to go to one of their stores to handle the cancellation. Guess what: person at their store said 'Oh, we can't do that here; it has to be done by national customer service'. Back to the phone. After getting really angry with the customer service rep., the cancellation was finally confirmed. But wait....there's more: This cancellation was finally confirmed on phone on 2/24. Got an email confirmation and stating we would continue to be billed until 3/17, with final bill to be sent 3/23. THE ABSOLUTE WORST!!@!

Worst customer service ever. Had billing issues about equipment not received due to a problem with streaming services in December. Exchanged streaming modem, find we were charged for 4 modems on next statement. Told it was corrected and a credit would be issued. In the meantime, we were without streaming services for several days until a domestically located support person informed us that our modem was listed as stolen. Was referred to cancellation services to cancel streaming and was bombarded with a rep attempting to sell me phone services. Turn him to cancel streaming and returned streaming equipment to local center. Received our new bill, no adjustments made and still being charged for streaming. All calls are recorded for training purposes. Does anybody ever listen to these calls and take corrective actions?

To a new Customer all details should be told as in I could of installed the equipment myself and saved myself $100. I changed service to save money to only pay extra to install service. I should of been given the option to do myself.

If the service was free I wouldn't use Optimum. They installed the service and couldn't get it to work, I returned the equipment the next day, and I've been getting billed ever since. Six phone calls and I've gotten nowhere. Every month they charge my card and there is no way to get the money back. Beware.

Terrible internet connection/customer service constantly lying about fixing issue. Been having a issue with connection and reliability for at least a year. Still haven't been fixed yet. Even tho I've been having these issues multiple times they will refuse you a bill credit. Will not be honest about what the problem is. Only seems to resolve itself when they're about to send out a technician.

4 months after I called and terminated my service with Optimum idiots, they are still billing me. They are still calling me 5 times a day, I block numbers, they just use new ones. These idiots are still billing me, sending me threatening emails, if you have a choice, do yourself a favor and DO NOT use these harassing idiots. These idiots will sic their computers on you if you try to terminate their service.

I was given a price of $145.00 + Tax a month for cable, internet and a landline. When I looked at my bill it said $188.92. I called about the discrepancy and the person I talked to said he can give me the package for $150.00 a month for 1 yr then it would go to $160 a month. What kind of business does this. I'm getting ready to switch. We have several new companies in our town.

Okay here it is 3 years later, left a review back in 2023, and it is now 2026. I was going to get rid of Optimum in late 2025 however Optimum talked me into to staying. BAD MISTAKE. Been without internet 7 days now. Dropped Thursday night, Friday night, and Monday night, Tuesday night and completely dropped Wednesday, After a technician was out at my house Monday evening telling me he doesn't think I will no more problems. I believe I know what it is, but after making a appointment on Wednesday, and Optimum hounding me to cancel my appt, Telling me, "we have the issue resolved," internet went out again.

I have been a loyal, paying customer with Optimum for three years. My bill has consistently been paid, and I’ve supported this company long-term. Recently, my account was only a few days past due, and my services were shut off without any notice, warning, or courtesy communication. There was no email, no phone call, no grace period — just a complete interruption of service. After three years of loyalty, I expected better customer care and consideration.

I tried to chat with someone to see if I can get bill lowered but the first thing they typed was I have massive products to help, I do not want other things. I just want bill lowered. All this is is a sales racket.

This company has the worse customer service I’ve ever experienced. From sales to managers. I spend 1 1/2 hrs on the phone to add television installation since I already had internet. They quoted me a price and gave me an appointment for 2/17/26 from 11a to 2p. I waited until 1:30p at which time I decide to call them only to hear that I didn’t have an appointment. I spend another 2 hrs on the phone and still don’t have an appointment. I would rather live caveman style than to deal with this company. They all need customer service training. Do yourself a favor and don’t deal with this poorly responsible company.

We called to cancel service on the 28th of November. The guy we talked to said he would have someone call us back. We did not hear from them. Tuesday the 2nd, we called back. They said we would have to pay for the month of Dec. Called back, explained it to them, and they said they would take care of it. Here it is Feb. and we get another bill.

I want to commend Luke ** and Ethan ** for a job well done. After several weeks of frustration and no Internet they came today for an appointment. Luke's knowledge of the job and expertise was much appreciated. He worked diligently and with skill to identify the problem and correct it. He's a tremendous asset to Optimum. Thanks to these two for making a customer well pleased.

Had a tech appointment for install 8AM - 11AM. Never showed. Called, been on the phone for over 30 minutes and been transferred at least 4 times just to get it rescheduled a week ahead of the actual date.

I’ve been an Optimum Internet customer for years, and I’m genuinely disappointed by how the company treats loyal, long-term customers compared to brand-new signups. Like many people, I’ve stayed with Optimum because I valued reliable service and assumed that loyalty would matter. But what I’m seeing now sends the opposite message: new customers are offered a $50 plan right out of the gate, while existing customers—who have paid month after month for years—are essentially told, “Too bad.”

I have been a long time customer. Through many buyouts. This is by far the worse company. I cancelled internet well over a year ago due to low speeds. Frequent outages. The tech service EVERY time blaming my equipment. I am a computer engineer. Cisco certified, etc. I knew it was not the case. Told them it's a line issue. They continue to argue. 6 months later. I'm done with the service. I go to another service. Suddenly my equipment works perfectly for well over a year now. I also cut back to only basic cable keeping that only for my wife's grandfather. A ww2 veteran. Visually impaired. Not possible for him to use a streaming device.

Updated on 03/14/2026: And then I get a bill for 6 dollars when I never had Optimum service working!! I Called to tell them they're out of their minds. And after a fifteen minute phone calls, I was told that particular department wasn't open and there was nothing they could do today. That Company is run by a bunch of morons. If They touch my bank account I will sue them. It's six dollars, but you know what I will sue them for 6 thousand dollars, harassment, pain and suffering. I'm seriously going to call a lawyer Monday. I am not calling optimum again ever.

Horrible customer service, have had this internet provider for less than 6 months and it's been issue after issue. Constantly having to call their billing department due to billing errors and them not honoring promotions that were promised. Horrible company!

I started online since I couldn't get online to see exactly what I have to cut back my services. I was unaware to get online as I couldn't remember my username and password. That interaction was disconnected which started at 4:30PM through 4:50PM. Then I tried to call and before you get to talk with someone the robotic questions do not fit any of your categories. I was on the phone with the Optimum employee who could see the information on my bill but I couldn't see my bill to follow along with him which I realized was the wrong thing to do since I didn't have the online access.

The customer service is awful. I would highly recommend you do not use this Company. All they do is try to push higher price plans and never solve the problem. If there was a lower the 1 I would give it -100.

I've been with optimum for 1 year - longest year of my life - constant billing issues!!! 9 Jan I called and spoke with the Retention Team - have email proof of changes made - expecting Feb 2026 bill of 114 plus taxes - instead got bill for 203!!! Called customer service who of course couldn't do anything but tell me to call back when the retention team is open - UNSAT - optimum has zero issue with wasting our time!!!! Optimum was already wired into our neighborhood - sometimes easier isn't better!!! It is clear optimum doesn't hold employees accountable for screwing up - it's like they receive bonuses for causing as many customer issues as possible - like needing to justify their employment!!

Only because I can't give them zero stars. Dropped internet all the time regardless of weather. Disconnect has been a nightmare. Continued to charge me after disconnecting. Nobody in customer service is competent.

Today is February 7, 2026 — the opening day of the Winter Olympics and the weekend before the Super Bowl — and like clockwork, we have no cable. This is becoming a predictable Optimum tradition: major event = major outage. We spent almost an hour on the phone with a representative named Omar who was unable to resolve the issue and then offered to send a technician at our expense. After requesting a supervisor, Mr. ** called back. He also unsuccessfully attempted to troubleshoot before finally informing us there is a power outage in our area. Of course. Only Optimum seems to consistently have issues during the biggest viewing weekends of the year.

I've been an Optimum (Cablevision) customer since 1999. All they do is continually raise prices & lower their service. I'm beside myself with spending several hours on the phone with them today to have Anne from Retention Dept completely lie to me!!! After speaking with Mohamed on Jan 19 for over 1.5 hours, he worked to lower my monthly bill from $373 to $233. I called today, Feb 6, because my autopay still showed old price of $373. All I wanted was a clarification on the bill & when I would see the lower price.

I spent three years like a fool giving these sorry pieces of crap a chance. When my remote broke they wanted me to drive 90 miles to get a new one. I spent HOURS begging, "PLEASE send me a remote." They threatened to turn off the 107 package deal and they did. This happened in Jan of 2023. It is now Feb of 26 and I got rid of them today. In October of 25 I spoke to the top management. They could do nothing to help me. My bill stayed at 160 or so. I had stripped it of everything and it was down to 1990s channels. 2, 4, 5, 11. You get the idea. One guy said it would go to 127. It didn't. So I talked to upper management. She said there was nothing they could do. She said I was paying $20 extra a month for 400 GB of internet speed. I said, "Well I don't need that. Take it off." She said that they can't because it was included with what I was being charged for. She said that someone would contact me when a special came about.

This is the worst cable TV company that has ever existed bar none, they keep increasing your payment every way possible and the service is lousy. Don't do business with this company, you will be very disappointed!

If I could give Optimum zero stars, I absolutely would. I’ve been a loyal customer for over 20 years, and since Friday I’ve dealt with nothing but frustration and unacceptable service. A technician came to my home who was unable to handle the job and couldn’t communicate without using Google Translate. I was repeatedly assured that everything would be documented in my file, yet nothing ever was.

Requested a service cancellation of 2/5 or 2/6. Told no way to cancel prior to 2/19 end of billing cycle which looks like on the website 2/18. Wondering if they want to charge additional days. Website states cancel any time, bill states cancel end of billing cycle. I just want my service cancelled 2/5 or 2/6 and a refund issued for unused days. I own my own equipment, I don't owe anything. I just want to cancel my service and be refunded.

Optimum customer service is horrible, the way they try to add unnecessary fees to your bill is terrible. I was supposed to get a refund and was told I would not be able to get my refund back after I did not receive the product I paid for. No accommodations or anything.

I canceled my tv service in December 2024 and returned 3 cable boxes. I kept the internet service only and received a new modem. Today, 2/3/2026, I received an email stating I need to return the equipment. Called customer service to rectify the issue. Gave 1 person all the information needed just to be transferred to give the same info and then he hangs up on me. I repeated asked my information with no answers as to why I'm being asked for equipment that was returned over a year ago.

I have had the worst experience trying to cancel my service because of relocation to an area that they do not service. I was told I had to continue my contract through the end of the billing period, which I have never done with any utility when canceling or relocating. I also was told that I had to return my equipment to a store which one is not near me and no label was provided. I later tried to reach out to the chat line and was given a long distance phone number to contact their team that specializes in handling such requests. HORRIBLE customer service!

Stay away, they are idiots in every way. I am changing.

I am writing to formally express my extreme disappointment and dissatisfaction with the series of events that occurred last week regarding what should have been a simple router update. Prior to any technician visiting my home, my internet service was working perfectly. I was informed that a technician needed to come out to update my router, which I was told would be a quick and seamless process. Unfortunately, what followed was a deeply stressful and unacceptable experience that resulted in multiple days of missed work, emotional distress, and a complete loss of essential home security.

Worst internet provider ever. I tried canceling my service and they didn’t shut it off so I ended up paying for another month. Service was spotty and kept going out. Hate their customer service. Will NEVER go back to them. Charged me extra for services I didn’t want. My bill kept getting higher and higher. Then someone was able to create a mobile account tied to my internet so I kept getting reminders to pay for mobile services. I use AT&T and never had their mobile phone service. Told me to get a pin from the store. Please be cautious with this company. Be clear and careful when you use them.

I have had spotty service for 3 years now. I was asked to increase my internet speed & swap out my modem & extender (each causing an increase in monthly payments, but no change to my service). The customer service agents are not helpful. They do the same things to try to reset & analyze the issue & they have told me that they set an appointment with a technician, only to wait for the technician & find out there was no appointment in the system. Both the internet service & the customer service is horrible. If not for the limited competition in the area, this company would not exist.

Optimum is The worst company to deal with. They don’t let you disconnect and they just keep transferring you to rude agents who keep talking in circles. Beware and don’t sign up to their services. They teach their agent to do those unethical practices

Local people are great, but the customer service call line is something out of a bad nightmarish comedy spoof. Poor customer service. High price. Poor performance. My IT at work said the wifi quality was a joke. Call line basically and rudely said laughable statements like, reset your system, it's the phone, laptop, weather or anything to blame other than their Poor quality. Buyer beware. Two houses have disconnected service from these guys and will never use them again

The ABSOLUTE worst internet service provider I have EVER had. I truly don’t even know where to begin. Optimum disconnected my account at least 3 different times and each time they couldn’t tell me why. The amount of weird excuses the sales team gave me was insane. Nothing made sense. Never had any resolution unless I called numerous times and even then the issues were never fixed. I had constant outages and every person I talked to would just keep connecting me to a different person. Stay clear of Optimum.

I have been an Optimum customer for several years and I think this is the end of our relationship.

I have never experienced worst service in my life. Took 50 min by phone to cancel service. They badgered me over and over again trying to not let me cancel. Absolutely horrible. I said I'd like to cancel service and they asked me over and over if I wanted to cancel. Not hearing me.

I will start by saying, I am very disappointed and by the service provided. I have had Optimum for almost a year and today my service was cancelled out of nowhere and I have paid my account every single month. No notification was made. I called to find out what happened, the agent said someone else ordered service with my address how is that possible when I have an active account. I work from home and I was unable to work and I’m told I have to wait 24-48 hours for my internet to be back on. This is very unprofessional and disappointing. I have never experienced this type of issue in my life.

The changes to monthly price are exorbitant, outrageous, and perpetually come as a surprise to the consumer. We went from paying $60 / month in May of 2025 to being asked to pay $100 / month as of January 2026. We initiated zero change to our level or quality of service. Our internet speeds are slow at all hours of the day, and we have patchy wifi service throughout a compact apartment layout.

I would not recommend Optimum to anyone! When you talk with the customer support people (they do not listen to a word you are telling them and try to push more services on you, they lie to you when you want your account disconnected, they tell you that you will get an email confirming the cancellation - and they keep billing you! I am still getting bills now all the way from November when I cancelled, I need to get a lawyer involved because I am not paying these people anymore money!!! I even wrote 3 letters to the top brass in NY about this situation. Beware of this company - they totally suck!!!

Optimum contacted me about a promotion that if we switch from TMobile and pay off the devices we would get credit towards the bill for the same amount we paid off the devices. After we paid off the devices, and unlocked the phones we switched. We we’re told that it will be no credit but now a form is gonna be send to me and after providing proof of payment we will get a prepaid card. Now I'm told only if I purchase new phones from them I will get the promotion and bla bla bla…. Don’t trust a single worth any of these guys say to you. What this company does and their employees is fraud.

The customer service reps are rude and unhelpful. The amount of your bill constantly changes after promises that it wouldn't and their promise that canceling will be easy and free is an outright lie as I just experienced. It took me three phone calls and dealing with a rude agent at the customer service site in Wappingers Falls to cancel and they make you agree to continue paying for the service after the time you cancel it before they will even agree to cancel your service. Unless you want to be continuously overcharged receive subpar service and become frustrated any time you need to deal with their customer service I would recommend that you explore any and all other options before you consider using Optimum for any service.

This service sucks. It took over 30 min to disconnect my service! I will never have these people again. It is hell trying to get ahold of them for anything. Their service sucks.... They tried to get me to put it on hold even after I told her no. And I had to repeat myself 3 to 4 times.

How dare Optimum to have the guts to even send me an email saying my acct is past due. After they stole $222 from my bank acct in December before Christmas. They took a double payment out of my acct and applied it to the January bill after I told them I wanted my money back. Then had the nerve to charge my acct $10 for not having direct debit anymore after I removed my bank info to keep them from stealing anymore payments from me. They don't seem to care to give me my money back so why should I care about their lousy $10. I plan on finding my family a new internet service. How dare them to say my acct is past due!! Bad business. I called them 3 times and was told I would get a refund for what they stole. But no. They took the extra money and applied it to the January bill. I don’t believe I owe them a darn thing. Optimum is thieves!!!

My business is closing. I wanted to simply cancel my services with Optimum. I was on the phone for over 25 minutes inundated with offer after offer when I repeatedly and heatedly told them the business is closed, no money in the bank account. They will not just simply do as asked and cancel the account. Even when I was told it was done, one more offer came out of that call center dweeb's mouth. IF you ever have hopes of getting anyone's business back after having to shut down a business, don't treat them like that. I will never use their services ever again!

Optimum Internet (1 Gig) is costly and continues to increase in price, while the service is pathetic. It takes hours on the phone to get a service appointment -- repeating the same information to the "escalated" team member every time to are transferred. Meanwhile, they try to sell me another service -- which I politely declined the first 2 times, by the 4th agent trying to sell me something that Optimum provides, I admit, I was not very polite. Why would I purchase another service from Optimum when what I am paying for does not work???

I was a loyal customer for many years, but the series of issues I encountered during the last several months has been unacceptable and reflects a systemic failure in OPTIMUM'S service and billing practices. Summary of Issues:

The guy on customer service wouldn't do his job and cancel our account. They belittle you and are beyond rude. The guy was so nasty. They verbally harass you. I have never been treated so poorly before. I would not ever recommend working with this company... Ever. Absolutely disgusting.

Unfortunately because of my apartment I was never able to start service, and I called as soon as I found out the modem they sent couldn't be connected. I've gone through 8 different phone calls and spent literal hours on hold to cancel my service and dispute the bill I received for the "service I used." Each time I'm assured that they have fixed the problem, and each time the problem is never fixed.

What a joke! My husband has been on the phone with them for 4 days! He called to reduce our services to get a lower rate. That’s how it all started. I have no idea how many people that don’t speak good English he talked to. And in so many departments. They talked him into getting the lowest rate locked in for 3 years, they talked him into another cell phone (which we don’t need). They said we could switch our landline number over to it. But that hasn’t happened. We went from Select to Value package on TV. Somehow some representative accidentally set up another phone line.

They make it extremely difficult to cancel services then later want to continue bill your account. Every time you call all they do is transfer you around then disconnect the line. They suck! Don’t use their services if you want ease or peace of mind.

I was with Optimum internet service since 2015 until 2024. I moved to different Internet service in June 2024. At the time of discontinuation of service Optimum sales person made me to standby for one year for free of charge. They start charging me after six months of service discontinuation saying that, "Your waiting time is over," and I need to pay monthly bill even though I did not use their services at all. I already returned my equipment. I contacted them multiple times to explain the details. They sent my due payment for collection service without contacting me.

After months of my internet going out more than we were able to use it, I called to cancel. I was told that if I stayed, they would lower my price and get someone out to fix it. The technician came out after numerous attempts to schedule one, due to them telling me my internet worked and they were experiencing outages. Once the technician came, he said it was the box outside on the pole and a different technician would need to come out to fix it. That was understandable and Rowe remained patient. It took numerous calls to get someone out because when I called Optimum, they said that wasn't the issue. After numerous phone calls, going through with tech support telling me our router was working properly and me wanting to cancel, they sent out another technician. The technician came and said it wasn't the box, and he called someone and they fixed it. This was all in November.

Terrible. I bundled phone and internet to save money. Nothing but a nightmare. Stay away from this company. Use planet network instead. Optimum customer service is awful.. They are not helpful .. The phone call you're on hold forever and chat has a bunch of ** working. STAY AWAY .. Currently viewing my options and never going back.

I signed up for Optimum internet last week after seeing a promotion for **500 Mbps service at $50 per month**, which included **one year of Netflix at no additional cost** and a **5-year price lock**. This promotion was the primary reason I chose Optimum. After my service was installed, I realized that **Netflix was not included** on my account. I contacted customer service and was informed that I do not have Netflix as part of my promotion. When I questioned this, I was told that the **sales agent I spoke with may not have added Netflix to the order**, and that Optimum **cannot add it now unless I pay more**.

Angel did an exceptional job on hooking up our optimum service today, 👍👍👍👍 He made sure we were set and ready to go before he left! Thank you for going above and beyond your job description! You are the best!

Updated on 01/11/2026: So after my last review. I received an e-mail from someone at Optimum. In their response to me, they asked me to contact them to resolve the issue. So here we are after I reached out to “Resolve” the issue. I contacted the retention center as they suggested. Spoke to an agent named Michael who “again” assured the issue who be resolved. After an almost 40 minute call, he comes back on and tells me that he has gonna ahead and put in the disconnection order. Ok boom thank you.

Worst service ever. Cable freezes all the time. Over the next 2 weeks, 2 available service appointments is all they had and not good for me. Service freezes several times per hour, no equipment shop locally since they closed it and it is extremely expensive. Worst cable service I have ever experienced anywhere and I pay a lot more here than I do at home for Comcast where I get double the speed for Internet, DVR service and 3 boxes. Equipment I have from Optimum is 8 years old and not working properly at all.

This service was horrible. I called several times on several occasions to speak with someone and no one could help. One guy acted like he couldn’t hear me and disconnected the call and wrote incorrect notes on the account. I asked about the promotion. I was offered Netflix $100 gift card and no one could help me get connected to the online account. I get home and my internet is not working. I call and they offering me other stuff. I asked to cancel. They are talking about everything but cancelling my account then told me first it could get canceled then said call back. This the worst customer service I’ve experienced in a very long time. This is ridiculous. Now I have to inconvenience myself to go into a local store just to cancel the service in person because nobody can help on the phone.

Do not waste your time with this awful company. Every time you contact them you will be asked to create a cell phone. Their actual service is sub-par. And when I tried to cancel, I got hung up on and the second rep I spoke to had someone speaking over them the entire time. I also got lampooned with an entire month's bill because I supposedly canceled a day after the billing period. Scam Artists. Worse than AT&T.

Worst internet service EVER!!! They illegally transferred our internet to our apartment without consent and now they are refusing to reinstate our account with our original charges. The WiFi service doesn’t even cover a 1200sqft unit. We had a tech come out to confirm and he gave us an extender. Come to find out they have been charging us for this extender and it still does not cover the entire unit. This is the worst. They penalize customers for inadequate quality and do shady things behind our backs. I just found out that the 1g I thought I had is really 300 - 500 mbps and have speed tests to confirm what their employee said.

Optimum is horrible. It’s a scam. Do not sign up with them ever. I had them because it was the only option where I live. When I was moving, they made canceling the worst experience ever. You need to talk to three people to confirm your cancelation and then they’ll call you the next day to try to get you to stay. It was terrible. I will never do business with Optimum again. Horrible company. Terrible sales practices. Complete scam.

Looking to spend hours resulting in days on the phone getting ping ponged from department to department trying to cancel a service with no resolution, and then get charged for a billing cycle where you did not utilize the service and also not being reimbursed and told they will bill you for an additional cycle? Then this is the company for you! This company will hang off the back of your shoes by their teeth with their hand firmly holding on to your wallet in your pocket. Big business squeezing every cent that is not owed to them and making a living off the backs hard working struggling people.

The service is terrible. It’s always going out or really slow or can never have a stable connection. Constant power outages. I’ve been a customer for years and Optimum never fails to disappoint. Every time they send someone out to “fix” the problem it works for a day then it’s back to being the worst internet provider I’ve used. Currently looking to switch from optimum. Don’t recommend getting this unless you want to pay for internet you can’t use.

I am not one to take the time to write a review. Especially a negative one. Upon attempting to cancel my service due to the incompetence and sheer neglect by Optimum customer service, I was left on hold for hours over the course of multiple calls; transferred countless times and repeatedly disconnected. My calls were intentionally dropped when I requested the retention department. An absolute nightmare, second-class service provider. Never again!

Went to cancel. Went thru all the questioning. 21 minutes later still waiting for the overseas call center rep to "process" the cancellation. They then forward me without further notice to another person who refuses to cancel my service and continues offering production packages, discounted service and other non sense to which I just reply "Not interested. Please cancel". Eventually had to hang up and call back four separate times to get someone on the phone the gave me the cancellation ticket number (being that I did not get an email confirming cancellation). So now I'm going to check over the next few days to ensure my service is in fact cancelled. This company is absolute trash.

They will not cancel your account. Been a customer for 32 years and still get NO customer service. We canceled on December 5th and returned equipment. Got a bill showing the deduct for equipment but they still bill for the next month. Wait for 2 hours to talk to someone who will NOT listen. Will not cancel. Will not pass to supervisor. They owe us money but insist on billing yet another month since they cannot cancel today. We are not paying another nickel.

Optimum is the worst mobile service, no one is helping to resolve my billing issue including manager level. Optimum is not supporting for any kind of technical, or billing issues. Service is also very poor and I will give the rating for 0. We fed up with this mobile service.

If I could give them a "negative star", I would. In June, our older coaxial cables were upgrade to fiber optic. Shortly after the "upgrade", we had issues with receiving and placing phone calls. I was instructed to do a virtual reboot, which worked for approx. five days. The same issue occurred again. After calling Optimum to do a test call, the issue was "escalated", but after several days no one called. I called Optimum again only to find out the ticket was closed because the 1st agent put in an "invalid" code. They sent a technician out, who didn't have the part needed to resolve the issue, so he duct taped the connector to the modem.

We received a text and email saying that a tech would be coming to our house; we never requested this. It turns out that not only was our internet being upgraded without our consent, but we were also signed up for a Basic TV Cable Package, which we also did not request or consent to. Customer service was terrible. When we called, the first person we spoke to told me we called yesterday and requested the change. She would not tell me who called, what time the call came in or the number that called and requested the change. I demanded to speak to her boss and then she sent me to "customer retention."

One star is too much for this company. It’s complete crap. I have called twice to cancel my TV service and continue to get billed. I then tried the online chat only to be told to call to cancel. I can’t wait till there is another provider in my area. I am calling to get my recorded phone call conversations where I clearly cancel my tv. I will be sending them a bill for my time wasted.

Optimum raised my Internet service rate without my consent and took money out of my account basically theft. I called to cancel the service immediately then they said I owed them for another month. I said no I want it to shut off immediately and I’m not paying for another month of service you raise my bill without my permission and stole money out of my bank account. Then they tried to continue billing me and have continue to harass me by every form of media they can. They also sent a truck out to sit in front of my mailbox for half of the day while they installed a large so-called amplifier in the lines right in front of my house to obstruct the view..

I have had my internet provider (optimum internet, parent company Altice USA) for years and in the last month my internet has been going out daily. Every day, multiple times a day I have been contacting my internet service via their online support and asking for a tech to come to my home because I believe there is an issue with my equipment. The support team kept making excuses that no one was available and blowing me off and just wanting me to unplug and plug my router back in. I had one support specialist tell me that she could not find my router and I had to do things differently so it showed in their system. Please keep a note that they are still charging me for service. So finally I got fed up and I told the last support agent I was contacting the BBB (Better Business Bureau) which I did because they kept telling me someone would contact me within 24 hours and no one would and I’d have to speak with someone again.

Today I called Optimum about my box being dead. After 10 minutes with a robot directing me to plug and unplug the box (which I had already tried several times) I finally got to a representative. Again he wanted me to unplug but I refused. My options for a new box were: exchange at the store or mail me a box which will take up to 5 days and then i would be charged an extra $14 for the box until the old one was returned! Since I am a disabled senior and don't drive I asked for a technician to come and was told I would be billed $100! After pleading my age and disability, as well as being a 25 year customer, he conferred with someone and told me company policy would not allow a free tech visit. Their trucks are in my senior community almost every day and could easily add a quick visit. Youtube TV here I come! A plumber charges $150 an hour and performs work. A tech would be here 5 minutes. Avoid Optimum at all costs!!!

If I could give 0 stars I would. My parents have had optimum for years because that is one of the few providers they had available to them. The internet service was HORRIBLE!!! They finally were able to get AT&T fiber so I had everything switched. While trying to cancel Optimum they would not accept this and kept jamming the calls so that both times we called we could not understand what was being said.

Terrible service and customer service all tell you the same thing. Service been down for almost a month. Customer service keeps saying they're escalating and it never happens. Even talked to a supervisor there. Same story. Very unhappy.

Stay away from Optimum. As soon as you have to deal with customer service, you will regret choosing Optimum as your service provider. And if you try to cancel your service because of how frustrated you are with the total incompetence of customer service, I wish you the best. They will refuse to cancel your account and continue taking out monthly payments.

The worst most smart mouth staff customer service (if can even use that term with these people) ever dealt with today December 24th 2025 4pm central time. Call from Tyler TX woman took call beyond rude and argumentative then just put on hold 15 min and hung up call.

We are 6 days out from switching to a new internet company and I can't wait. I paid our internet bill ($101) on 12/22/25. I assumed that would cancel out the payment that was supposed to come out today (12/24/25) but it didn't and they took another $101 from us. No problem right? Just call and get a refund? Nope. They told me if I want my money back I have to call the bank because they don't practice the art of refunds or canceling payments. How absurd. This further validates us changing to a new company for service.

Please do yourself a favor and switch to Verizon or anything else. Today is Tuesday 10 pm. Been trying to get internet service since Saturday and the earliest appointment was today 2-5pm. I took off from work for the appointment. The tech guy couldn’t set up the appointment so he left. Tried multiple times to get to a live agent and the only was was if you asked to set up a new account so they can sell. The first time the lady said they are working on the area and within a few hours they should be able to fix the issue. They didn’t.

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My free Galaxy A15 5G phone just cost me $122.79 for cancelling my service. Don’t believe their no contract, no cancellation fee. It’s all a lie. I was a Suddenlink/ Optimum customer for almost 30 years and never missed a payment. Complained about increased pricing for home phone, internet and cable package. Customer service convinced me to switch my home phone to Optimum mobile to save money. So I switched and the nightmare began. The phone did not work. To get my voicemail I had to try multiple times, reset phone and try again. You can purchase the phone today for $40.00 but I had to pay $122.79 to get out of my no contract free phone service. But you know what I told them it was worth it in order to never have to call them again.

I spent an hour and a half on the phone with Optimum trying to cancel my service. For over an hour, they were trying to sell me different promotions. They weren't listening to my request to cancel. I was literally screaming at them on the phone to cancel my service. I have never ever experienced something so ridiculous in my life. I don't know how they can be in business.

Today is Dec 22, 2025 and I’m with the customer service from last 2 hours and they are not disconnecting my service and I’m at their store and they are not taking my device back. They are saying first the service needs to be disconnected and then they will accept the device. So Frustrating you are in Optimum Store and the Customer Support in store cannot disconnect your service you have to depend on call in place of live person. Will not recommend the service with Optimum to anyone so that they can stay away from this frustration.

Less than 1 star, we have had them for over 2yrs. They suddenly started charging us over $100. Monthly. We found another provider for $35. Monthly, so we been trying to cancel optimum account. Optimum refuses to allow us to cancel and continue to charge us over $110. Monthly since our first call to cancel in October 2025... It's now December. We called again today and still they refuse our cancellation request and continue to charge us. We have ALWAYS paid our bill each month. They threatened to send us to collections if we do not pay on this account they refuse to cancel. We WILL be seeking legal counsel!!!!

Optimum Customer Service is the WORST!! I've spent hours speaking to representatives; being transferred, being told different things, VERY aggressive, pushy, and rude. It's a nightmare trying to discontinue service with them. I've had to contact FCC to try to get it resolved. Meanwhile, they want to charge me for another month. I will never have Optimum again. Save yourself the frustration and choose another company.

Enrolled just before April of 2025 with an offer that promised 1GB internet and a $100 Mastercard for new customers. It is now December, and I'll start by saying that, of course, I never received the gift card. I was told it was never shown on my account, despite the initial receipt I received from them listing it. An inconvenience for sure, and one that I was told there was nothing they could do. Offered to forward them the digital copy of the receipt I received, but they turned it down.

Absolutely horrible customer service. I replaced failed modem I owned with a new one I purchased/own. Optimum started to charge me for the modem rental as if I rented modem from them. 2 hours with the customer service and promise to credit overcharge brought no result. Same overcharge was on the next month bill. Another hour on the phone with Optimum rep, and previous month charge was credited along with a $15 credit for inconvenience and promise to stop billing me for what I own. Guess what - $15 inconvenience fee and credit for the 1st month with the wrong billing were applied, but no credit for the modem rental for the second month. 3rd call to Optimum, and representative hang up on me.

DO NOT DO SERVICE WITH OPTIMUM! AVOID AT ALL COST! Save yourself the headache and soul draining experience and go straight to Tachus. On top of the worst Internet I have ever experienced are hidden fees, unexpected price increases, months failed of cancellation attempts (who gave me a discount to my Internet, buy signing me up for a cell service I did not ask for!) and hours/days on the phone asking them to cancel with reps repeatedly trying to give retention offers and then transfers to more retention "specialist". SUBSCRIBER BEWARE! Instore agents are nice when returning devices, but still limited to what Optimum can offer.

I have never experienced a company this dysfunctional. The service works less often than it doesn’t and the billing and customer service is no better. Customer service and technical support are non existent. They are uninformed, rude and never solve anything. I thought they were bad as Suddenlink but actually much worse now. Overpriced and slow internet service. Any new customers out there?? Find another provider. Save yourself!!! Optimum will overcharge you, hell they will charge you twice if they can and refuse refund. Stay away, run away, don't even think about signing up for service from Optimum if you don't like bill surprises.

My bill went from 50.00 to 75.00. Called Customer Service. Said my promotion had ended. Had a supervisor call me. Said the same thing. Told them about the special they are offering new customers with internet, phone, and Netflix for a year for 50.00. Said couldn't lower my bill. Supervisor said don't have a set rate. How did they know to charge me 75.00? They could have charged me any amount. No loyalty to existing customers. I'm on disability and have a limited budget. Would not use them. Looking for a new company.

Our poor-quality service with constant TV freezing and pixelation and internet interruption has been ongoing for over 25 years with numerous complaints by us and excuses from Optimum. This low-level service now exceeds $400 per month for phone, TV and internet. We are finally going to close our account, which is difficult because they have a monopoly on internet service in our area, but enough is enough of getting blatantly ripped off.

They make it extremely annoying to cancel their service and start stacking up fees as you start to cancel. They love keeping you on the phone passing you person to person Justin cancel their service and then pay off you bill. Bunch of time wasters and they get quite rude.

I am trying for over two months to activate my free phone. They sent me two free phones under a different name. I have been calling and calling and they keep switching me to different depts. I have spent HOURS on the phone trying to sort it out. The name they are sending me the phone under is NOT on my wifi account. This was verified by Optimum. Yet I cannot resolve the issue as they just keep referring me to different depts. Each one saying the other dept can help. So for over two months I cannot activate my free phone with Optimum. It is a good thing I kept my T mobile accounts. They have excellent customer service.

I would give ZERO BUT I CAN'T. My elderly mother just wants to watch a show before bed. She has been paying for cable for four months and it has not worked- six technicians out- multiple phone calls- they can not fix it!! They only try to sell MORE - kore Channels!! They will not even let her speak to a supervisor or cancel the service. Charging her FULL PRICE for MONTH of service she does not have!!

Shittiest service, the WiFi is always inconsistent and technicians are no help. Would not recommend this company at all, if anything I'd rather move than to be connected to this company again. Actual scam, the call centers are based in India as well.

I cannot believe I took time out of my day to write a review. After being on the phone for an hour, I was transferred to a supervisor. I explained my frustration, apologized for my tone (as I was running out of patience and not being assisted properly) and asked for help. The supervisor proceeded to explain, however service was lost. When I heard his voice again I asked him to being again. He then proceeds to tell me "I've explained it 3 times and you still don't understand" - In other words "stupid Optimum customer" which I agree because this is an absolute scam.

Horrible Services. They need to to better. There is an outage every 2 weeks. I can’t give them anymore of my hard-earned money and my services continue to be out. I will surely be looking for another internet provider that can minimize the amount of outages I experience as a customer. Optimum needs to be shut down respectfully!!!!!

I used to have mobile network and home internet, it was horrible the mobile network so I decided to pay for the phones and search another mobile company and I'm still have home internet, but it is like, 2 weeks the internet works and another 2 weeks doesn't. Probably this month is the last month that I paid for it.

I rarely post but my god this is the worst company to deal with. I am trying to get a transfer number for my phone but the women just keeps trying to give me options. I’ve repeat asked for the number for ten minute before I couldn’t take it any longer. I have now decided to cancel all my Optimum services because of her.

Moved and called to cancel my service. The lady hung up on me when I refused to continue my service elsewhere. Finally about a week or 2 later I called back. It finally was cancelled but they continue to bill me for another month because it's reached the new billing cycle. So now I'm paying for a month of service I won't be using. Extremely disappointing.

I switched 2 months ago to Optimum, this is a nightmare, it's don't know how much time I am billed, poor customer service, I don't recommend it. I have a 39.70 plan, they bill me almost 72.... Optimum is a scam, they billed me even for the free line.

Service interruptions constantly. Extremely poor customer service. It took 2 months after I started and paid for service to actually get service hooked up. They also said they would come back to bury the line..... After 2.5 years and many many calls it still wasn't buried. I had to buy a pole saw to trim trees because the maintenance guy drove by 4 different times and said there were limbs in his way and he couldn't hook up service. I actually had to negotiate that I'll cut the limbs and help run the service to my house. Once we bought a house canceled their service to our rental. They charged me for another month. Don't trust this company.

I took Optimum Fiber Internet for 2GIg $ 70.00 per month plus $5.00 they charge for the wireless router but from the beginning I never get 2 GIG connection not even 1 GIG. I do talk to the person who came to my house (Nazifa ** Tel. # **. Also talk to customer service but no action and I suppose to get $100.00 Gift card they never send me.).

Optimum formerly Suddenlink is nothing but a rip off. Suddenlink was so bad. I had canceled my service and they kept billing me for months after and said I owed them. I never did pay and never will it was canceled. Now new name, same thing. I had 12 months at x amount that lasted 3 months then the bill goes up and up and now I see up again. I'll be canceling this again and if you're paying attention to your bill you'll see they're liars and thieves period. I don't know how they get away with it but I guess they pay someone off to overlook their crimes

6 years with optimum and we had a week long intermittent outage due to a cable issue coming into the house. They blamed it on everything but their equipment because I owned my own modem/router. Because of that awful experience, and them trying to upsell me cell service when my internet literally did not work while I had to take PTO since I work from home, and only being able to talk to someone from overseas, I swore right then and there that I was cancelling my service.

Optimum Gateway Brooklyn. My experience at this new renovated office was excellent. The office was very clean, felt warm and inviting. The employees were willing and anxious to help. I was greeted by Jeff my sales associate. Jeff was professional and very helpful. Although my visit was regarding equipment return, he discussed mobile services and all the benefits of having it all combined. Optimum is very lucky to have an employee that is eager to help the business grow. Congratulations to Jeff!!!

I work from home, so having internet is a necessity. Unfortunately, my experience with Optimum has been nothing short of exhausting. Our service went down at 3:00 PM yesterday, and we were told it would be resolved by 8:41 PM. It wasn’t. The next update claimed the issue was fixed at 7:00 AM, and… it still wasn’t. After trying all the basic troubleshooting myself, I called support hoping to finally get real help.

Optimum is a joke. They are my internet provider and my mobile carrier. I am not able to use my phone in my home, so optimum “offered” a discount…. What a joke. This company is nothing but scam artist. The worst company out there. Can’t wait till Planet Networks comes to my area. One price, great service. OPTIMUM SUCKS

Optimum has been the absolute worst nightmare to deal with. Their customer service feels like a maze built specifically to break your spirit. To make things even worse, they offered me a “free mobile service.” I never received a phone, never activated anything—yet they still automatically charged my card without my consent. When I tried fixing the issue, I was met with endless runarounds, scripted excuses, and zero accountability.

PLEASE STAY AWAY FROM OPTIMUM. I am writing on behalf of my mother. I am blown away at the horrible customer service we experienced, as well as the astronomical fees thrown on her account. Her monthly bill is about $40 for internet. But here’s the catch, Optimum will do anything it can to throw fee after fee at you.

TERRIBLE CUSTOMER SERVICE. I'VE BEEN HUNG UP ON TWICE. When I first switched from AT&T I didn’t even have service for a day before there was a 24 hour outage. Called about it, got the run around with no information, the guy said he would transfer me to billing so they could “take care of me” and hung up on me. Today I call because I am being billed twice for one month that isn’t even over yet and JOHN tells me he can’t do anything unless I pay $120. He says after I pay he’ll give me a $36 credit. WHAT DOES THAT DO FOR ME?? NOTHING. It does not help or solve the fact that I have two bills inside of the first month. Then he puts me on hold for 30min and hangs up the call. TERRIBLY UNPROFESSIONAL AND THIS COMPANY IS A SCAM.

I live in the Bronx. They have a monopoly where I live. Many, many years ago, one of the telephone companies, started to rewire the complex & for some reason it never happened. I live on a fixed income and have requested help with reduction of invoice. Once about years ago, the adjustment was a great help. I was paying $195+. A few months ago, I called them again because bill was over $230. After 1/2 hr on the phone it was brought down to my present bill 225.57 which is $1.00 more than last month. But my main grip is their shady late FEE. They should be TRANSPARENT with this fee. We should be getting an EMAILS regarding upcoming in payment due. The LATE fee is $10. This Company is getting $$$ from all the place. So sad, they're NOT held accountable for their actions.