Optimum Reviews

I called Cablevision to inquire about my bill for March 2015. When I called, they said I have a balance of $407 when I just paid a $50 balance to keep my services restored the beginning of February 2015. The amount does not add up to the amount that I paid for last month. I feel that Cablevision-Optimum is trying to rip me off and get extra money from me. The account is in my son's father's name but I am the one that pays the bill monthly. Their policy is that they cannot discuss any billing inquiries with me because I am not the account holder. I am very dissatisfied of the service with Cablevision-Optimum... something is not adding up.

Two days in a row, an appointment for a service repair person to come and check my phone/internet/cable that was not working. No show and then they lied about calling and leaving a message. Cancelled plans for it but they never showed.

My father in law has had Optimum for about a year. He received a letter saying his bill would go up to $100. Which is about a 40 dollar increase. He is an SSI recipient and cannot afford to pay that much monthly. I called Optimum and I was told that nothing can be done about it as there are no promotions currently available. How do they expect people who are on a fixed income to afford these ridiculous prices?

My parents told me that they were being billed almost $200.00 for cable, internet and phone (No DVR's or movie channels). Other than the DVR's and the extra channels they had the same coverage I did and the same amount of boxes but my bill was $124.00. We live in the same county, different towns but in their town Verizon can only offer phone services. FIOS is not available yet. When I contacted Optimum on their behalf to ask why their bill was so high, after many many minutes of going in circles the rep finally told me that the difference was that they CHARGE MORE to customers who do not have access to FIOS.

Two days ago I switch from fios and already I can't stand the whole interface and experience with this cable provider. DVR is like ten steps behind fios. Non responding sluggish badly designed. I have to pause in order to go back instead just start watching and from that point on being able to go back, and when I'm behind real time watching show. Then before it's over it jumps right into next show not allowing to finish watching what I've started and there is no way I can't go back unless I hit pause button. Really really annoying!! I can't believe that optimum competing with fios... I'm going back with fios. Verizon rules!!

I’ve had Optimum a few months and I must say not only is their customer service in the pits but their prices will break you. They claim to be number one in TV, phone, and Internet but let me tell you something. When you're robbing your customers, how could you rate yourself so high? Definitely would not recommend them especially if you're on a budget or fixed income. I recently switched to DirecTV and let me tell you, I no longer have chest pains when I receive my TV bill.

I wanted to change my WiFi password and I was told in order to change my password I had to pay for an out of date router. Online I wasn't given an option. And my only choice to change my own password was to pay a fee.

I usually don't write reviews, but after I saw all the bad and mean reviews I felt like I have to say something. Today I joined Optimum and I have no idea why I haven't done it before. I paid Verizon 65 dollars for 5 Mega bite. I repeat 65 dollars a month. Today optimum sent their technician, who was incredibly nice and professional (I think her name was Natasha). She installed the modem very quickly and the internet is very fast. Now I get 15 mega for only 40 dollars a month. Thank you Optimum.

CUSTOMER FOR 5+ years. Problems became acute since June '14. A series of communications on ever developing issues mostly connected with the web portal, internet service, misinformation, inaccurate portrayal of seamless website usage, and series of interrupted services while assisting to rectify the problems. The domain is still a "work in progress" with several key e mail communications lost.

I will not write any introductions and will jump straight to the topic. Optimum does not deserve even 1 star, not even zero stars, their rating should be somewhere in the negative thousands. ABSOLUTELY WORST, I REPEAT, WORST WORST WORST, internet service I have ever dealt with in my entire life. This service gives me depression, it makes me lose all my hopes in the technological development of humanity. I am paying for an internet speed of at least 17 Mbps daily, with no or rare interruptions for maintenance. Out of these 17, I usually get 0.5-1. ONLY ONCE, during all 6 months of using Optimum, I had my speed test at 3 Mbps. Even google does not load. I can't describe my anger with formal English words. Tried calling tech support, got a technician who treated me like I am some kind of fish, he shut down the system, restarted it, check the speed, it was 11 Mbps. 3 minutes after he left I decided to check the speed again since the pages seemed to lag again, and ha, guess what? 0.3 MBPS!! 0.3!!

Due to a termination of service and a move out of state, a past due amount is owed on the closed account and now approximately 5 devices including my mother's smart tv have restrictions on accessing any other "Wifi" networks. OPTIMUM is demanding their payment so they have abruptly interfered with their Optimum messages and blocked us and all devices that ever logged on utilizing the username and password to access Optimum wifi. Optimum literally stops us from getting in our browsers, search engines, emailing, websites, etc. which the devices do not belong to the account owner, my sister. I have asked her to plead with them to take off their horrific scheme restrictions (blackmailing in the business scheme type of way until they get their money in full) because it's not her devices. These devices were accessing Optimum wifi on a very temporary basis. They have no right to lock down devices that is not the account owners.

Terribly slow, unable to streaming video, choppy, cracking sound, dial up internet was probably better. Going back to verizon on my knees!!!!

With TV you get less for your money than with Xfinity and you pay more. With Internet you get slower service and are expected to pay more to get the faster service. Xfinity had faster service for less money. And with the WiFi, if I leave the room where the WiFi is I lose connection. Even if it is in the very next room. Optimum sucks.

They have the worst Customer Service Possible. They have overcharged me on a TV service that I never ordered and refused to give me back any overcharged Credit. I never had a TV service with them since I am a satellite TV Customer since day one, but I was convinced by their salesman to include the TV Service in the internet and Phone since the TV was at 18 USD for Basic Service. Now they increased their prices to 64 USD for the last 2 month, and when I called to go back to basic Service they refuse to give me back my credit and they gave me a courtesy credit for 30 USD.

I thought that I would be overjoyed having Optimum (Cablevision) when recently moving to a new neighborhood. However, I have been proven wrong. This company has the worst customer service and technical support.

Optimum discontinued my Family Plan and gave me what they thought was a similar plan. My $58.95 plan went to $74.95 Optimum preferred + HBO and HBO on-demand which totaled $94.95. They never corresponded with me on my choice. They should have switched me to their silver plan at $83.95/mo and I would not only get HBO, HBO on-demand but other premium channels like Showtime, etc... I was paying more money for less channels and wasn't ever consulted on how I want to spend my money. After an hour on the phone with customer service (Ken) and then another half hour with a customer service supervisor (Eric), I received an "I understand, but there is nothing I can do for you. Would you like me to switch you to Silver now?" After 20 years as a loyal customer, you have got to be kidding me.

We had our house on the market to rent. A possible tenant (a lease was never signed) called Optimum, told them they were moving into our home on a certain date. BINGO...our account of 20 plus years was cancelled... no verification from us whatsoever.. anyone can call Optimum and say they are moving into an address and that is all it takes to have service interrupted. Optimum told me that indeed that is the policy and the only excuse offered is that "It is sales driven"...Unbelievable!!

Optimum Internet service in Coram NY - The price for existing customer after 1 year is 150% more than new customer.

I moved from NY to NJ a month ago. I have order Optimun triple play and explain when I first called the importance for me to have my internet running 24/7 as I work from home. I was told not to worry and they have the best internet service. Ever since, it's been a hassle. Internet goes and comes and forget about my TV. It will take up to 5 min to load the on demand button. When called to complain about the situation, they promise it was taken care of and I should be now okay... Well, after losing 2 days of work and fighting with them finally I got a new router only after they cancel my first appointment because the technician was stuck in another house. I had explain to them I was 32 weeks pregnant and needed them to make me the first appointment since I had a Dr. appointment.

I decided to write this review after several phone calls with customer service, which has resulted in complete dissatisfaction due to the lack of service provided. The service offered is not impressive and the bare minimum compared to their competitor. The lack of professionalism is why I am cancelling my service. I called the company on numerous occasions and every time I was not only aggravated, but annoyed and disgusted. Upon reviewing my bill I realized there was unjustified increases and when speaking to customer service the answer was, "that is the way it is here". I decided to cancel the service and their answer was sure and agreed that I proceed with a legal action if I want. Today I called in for hopefully the last time as my bill had a new charge and an increase after 8 months. After having the call escalated, I finally spoke to someone who acknowledged that it was their mistake. They would not refund the money they charged for the past three months, stating it was my responsibility to review the bill monthly and it was my mistake that I did not check.

I have never ran into a single issue using this service and I would recommend it to anyone in seconds. I have been provided with amazing internet speed and a great TV and phone service for an even better price. I always feel secure with optimum because I seem to never have to worry about any sudden and negative changes, everything is usually standard and good.

I recently moved into my home, and wanted to activate TV and internet services. I contacted Optimum over the phone regarding purchasing both. They claimed that the "best deal" was the Triple Play. After telling them that I am not interested in a phone service of any kind, I opted to sign up for internet only. A few days later I had a representative from the company call me and offer an internet & TV package only (which the day prior they did not have... for a sum of $74.99 a month - I declined). About a week later I started getting ads in the mail and phone calls from the company to my cell phone offering the Triple Play for $84.99 a month, to which I declined.

FIOS recently arrived in my neighborhood and I was tempted to go with them but as I had been an Optimum customer for many years, decided to stick with them and go for their triple play. I have had nothing but problems since. After receiving a bill for $300, I was told that it was for installation (of what I am not sure as I was already a customer), telephone (kept existing number) and partial month (although I had already paid for the entire month). The real problem is that I have to reboot my router every single day to access the internet. This is a real pain. When I contacted them about it, they said to call my router company. Never had this problem before with my router. I am not happy and they don't seem to care.

Moved here September 2013. Got Cablevision's Optimum Preferred Package. Bill comes to $110.00/month give or take (including HBO but NOT HBO On Demand... God forbid. Never seen such a thing, but ok. The issue is that the transmission of the audio and picture are off. It's like watching a dubbed over foreign movie every single day! I have to reset the box every day. EVERY DAY. I started complaining soon after noticing the issue. The operator told me the trick to resetting the box so I can do it myself without having to call in daily. So I've been doing that FOR MONTHS. Eventually I said listen... I shouldn't have to do this every day. This is absurd. I shouldn't even have to do it once a week, let alone every day.

The new DVR box is horrible! If you are watching live TV, you can't rewind. Only if you pause, then it can go back to the moment you pause. But when the show is over on the real time, you miss the end because it goes to live TV!! I hate it!! I want to watch TV on MY TIME! That's why I'm paying for DVR boxes. And when you are watching a recorded show, the rewind and forward function is horrible! It skips 5 by 5 minutes almost and it doesn't stop at the time you want! I want the old box back!

I was subscribed to Optimum's World Call service which provided me with 250 minutes of international calling to anywhere in the world for $19.99 per month. In March I saw an ad by Optimum where they were offering international calling for two cents ($0.02) per minute. After calculating how much 250 minutes at $0.02 per minute would cost me and realizing that it would save me some money over the monthly rate of $19.99, I called Optimum and switched my international service to the $0.02 per minute service. At that time the rep I spoke with informed me that since I was in the middle of the billing cycle for international calling I had to wait until the end of the billing cycle to switch to the new service.

Last week, my wireless router stopped working. Optimum came and replaced it with a Sagemcom router and the internet is now intermittent. YouTube keeps stopping, my wireless printer doesn't hold the router and the service is less throughout the house. Optimum answer is to reset the router and why should I have to do that several times a day.

After a year with Optimum, my price went up by over $30/month. After spending over half hour with the customer service, they said that I'm pretty much beat and the only way to lower my price would be to give up the channels. The rep even said that I don't watch the TV channels anyways so why should I care if I have them. I was with Comcast before but where I moved, Comcast was not available so I got stuck with Optimum. So not enough that the On Demand sucks and the internet is slow; now they are shaking me down for more money. After talking with the representative and supervisor who didn't care about keeping me as a customer, I'm looking for new service providers.

They never tell you the truth about the bill. All the time, they are right and I'm wrong. It's so sad its not other service I can get at my place. Just disgusted at Optimum. All the time is less of the good service and bigger bill. I just pay $112 for the first month and then 3 days later, I receive another bill $44. I just have a TV and internet. Internet is so low speed I have so last channels and they promise more. I never can win with them and you do not ever try. But if you have other option just do not get and Optimum is bad, bad and bad. It's only thing I can say.

When Optimum (should really be called "Last Resort") finally goes out of business, I am throwing the biggest party the planet has ever seen. I just spent an hour on the phone listening to how my current deal has to go up $14 per month because of an error they made, and that I am "lucky" not to have been billed retroactively. Trying to explain how this was just wrong on all levels was like talking to a brick wall. No honest business makes an agreement with someone, then changes the terms midway through, then tells you that you are "lucky" that you weren't billed ADDITIONALLY for THEIR mistake! I swear, the only thing keeping Optimum in business is that FiOs isn't available in a lot of apartments. Once their monopolistic stranglehold is broken, I can't see how Optimum can stay afloat.

It amazes me that in 2014 a cable service can be so poor and inconsistent. Many cable channels remain pixelated after lines being changed and boxes being changed. The guide is slow and doesn't react within 2 seconds to any button you hit. On demand freezes even on movies you pay for, the free on demand is pixelated most of the time. The guide consistently has no data every night at 11 pm. If you have optimum you still need the tv listings in the newspaper. It's now Sunday afternoon and the guide isn't working. The picture is not near the quality of the picture Verizon has. Dvrs have minimal memory. This is my favorite...when the NY rangers were in the playoffs, btw a team Cablevision owns, the channel their games were on was only offered in the next package up, yet there were games on cable channels in the package I had for west coast teams. So I had to upgrade to watch the ranger games, the team they own, in their own market, yet could watch a San Jose Shark game without upgrading. All in all just a pitiful product and service.

Optimum has consistently given me nothing but headaches. It's as if they don't hear a word that you are saying. Over and over again, I repeat myself, and they just transfer me to someone else. The account is in my husband's name and EVERY time we call, he has said to add me to the account as an authorized user/account holder. We have done this more than 10 times, and still, every time that I call, they say that they cannot help me. Beyond frustrating. I am canceling our service today.

They came on time. At times that's good enough.

I went over other reviewers complaints about this company. A majority of them were about the huge bills they're getting, vs. what was quoted. I know Optimum's game. It's the same one Sprint plays, and it's an old one. You are never actually paying for the month that you owe; rather, the mysterious "past due" balances. Optimum will say they give a "courtesy" 60 days past due, but if there is always a "past due" balance, it's not; technically, it's 30 days. The next day, you're REALLY 60 days past due, not 30.

Triple Play is costing me $200 a month; 15 mbps internet, value pkg TV on 2 sets and phone. Who pays that?! I live in a complex and can't have a dish! This company is greedy and provides subpar service!!

I changed service to Optimum from Verizon. On the very first day they arrived to my house, it was always a problem. The technician was crude in handing my own equipment that were near the cable boxes. He did not hand me 'The Optimum Guide' handbook only to find out the it was under the papers he shuffled while working on the router. The handbook got buried! I had to use the pink receipt from Cablevision for service number. He did not set up my TV at all and shoved away my son's games. He was slamming his tools a lot. He lied to his boss that there were trees covering the cable box on the street, even though it was clear and open. No obstructions until you get to two house down and the trees are even across the street of the house.

We started with Optimum in October with triple play and just now found out we didn't even have the phone service, according to them we called in November to have the phone line taken off, which I didn't even know was possible with triple play so we have been paying for three months with no phone line. And we were told we were credited but it doesn't show in any of our bills. They didn't even give us anything for the inconvenience just basically ** us in the ** and take our money so we're stuck with this service till our contract is over. Do not join Optimum online, they don't care about the customers.

I switched from direct tv because I needed wifi. I had been used to using a fast forwarding function which would stop automatically (depending on how many times you pressed the key) so you do not have to monitor it. This is necessary if you eat, knit, etc. while watching tv. Optimum lacks this option. Also, the onscreen guide is unusable-- the whole screen goes black while you wait for it to load, and then you only see a few channels at a time. They recently shrunk the guide in the app as well. After several calls and pleas I am switching to fios.

I made the worse mistake of changing from Verizon to Optimum. I moved and decided to try a new service provider. I was told by the rep I signed with that my bill would be 161.00 the first month because of equipment and one time activation fee's but after it would go down. So I paid in advance. The first 3 weeks was not good with the net. (Now let me mention... that 80% of my work is done from home, which I explained to Optimum numerous times.) The service was so slow that I couldn't even advance to the next page of any links I clicked on and when I called the rep, he tried to check my internet speed and couldn't even get me to the site to check it because of the lack of download speed. So a Tech... we'll call him Tech #1... was dispatched and claimed to fix the line. Problem fixed... right? Wrong! Slow net still, so Tech number # 2 was dispatched.

I got their triple play package in January 2012 for $86.95 + tax per month. I asked what would happen after the promotion ended. They said “Don't worry. There are always new promotions that you can get at the time it ends.” Well that is certainly a lie. They now want to raise my rates for the same package to $161.75 + tax. Almost double. I've have always paid my bill on time and it seems all they want to do is take advantage of their good customers. BUYER BEWARE.

When my last promotion ran out, I spoke to someone in customer retention and she gave me a lower (but still higher than what I had been paying) rate. Then I got a bill for more than we agreed. When I called to complain, no one would admit to the agreement we made. I have my notes about that conversation and I know what I was promised! I'm switching to Verizon.

I have been dealing with Cablevision over 30 years. Ever since they have become Optimum (Fiber Optic) they dramatically improved their product. Recently they have made milestones.... Multi-room DVR (10 recordings at once), Quickview Panel, their own SMARTROUTER (the fastest internet on the planet)... The people that encounter problems such as Pixelation have leakage or "ingress" inside their own walls where the cable has been compromised by someone other than Optimum... You want your problem fixed? Open up your walls or run new cable lines! For all the "Debbie Downers", stop blaming someone for your own issues!

I have had a problem with pixelation on channels 2 through 11 for over a year now. I had a technician come out last year and had everything in the house replaced. I was told by the technician that the problem was outside at the pole and he could not fix it but would send someone out to fix it. No one ever fixed it. I started to have the problem again earlier this year and made another appointment, but it cleared up and I canceled the appt. I started having the same problem a few weeks ago and have contacted Optimum explaining that I am not going to sit home for an appt. when the problem is outside. They continue to tell me to make an appt. So that they can determine the problem. Not one person has come out to see if the problem is at the pole. I have spoken with other Optimum customers and some of them have the same problem in their homes.

I recently took a connection from Optimum (Cablevision). I was supposed to make an advanced payment for the first month bill before the technician came to my house to install. I was suggested that I make a credit card payment through their automated phone payment system as I didn't have cheque book, but their system was faulty and kept giving me an error message. I was redirected to an agent who took payment from me. When I see the bill few days later I see a $10 charge added. I find out that there was a charge for getting the payment done through the agent. I dropped a mail asking for a refund as I was never told about the charge. But the customer support said they can't help. I find the behavior very unprofessional and plan to move out of Optimum soon.

I have the Optimum Triple Play and I recently moved to a new address and had my service transferred over to the new house. When I first started my service on 12/2011 I was told since I was doing a win back promo and if I upgraded to boost plus for the internet I will get a free wireless router which would be mine to keep even after my service was cancelled.

So I call with an issue, the recording asks if the phone being used is associated with the account. I press 1 for yes then pay my bill. Turns out the money is taken out of my checking account but credited to the account of the person who formally had my phone number. My service is placed "on hold". I am made to wait 24 hours for service to be restored because of Optimum's mistake. I am turning it all off, never in a million years would I think of doing this but I am going to DirecTV. Optimum is expensive for crappy service compared to Comcast... it just sucks!

My Mom, 89, called Optimum for assistance with her internet service earlier today. After they 'helped' her, her PC froze up. She was in tears. I suggested she unplug the PC since, no matter what she tried, she could not log-off (I know - not good). Anyway, she not only lost her PC but also the phone service. I called Optimum on her behalf. The 1st rep I spoke with was of no help. In fact, they told me to have my Mom call. I reiterated SHE HAS NO PHONE SERVICE (duh). She transferred me. After listening to a recording and clicking sounds for over 30 minutes, I hung up and dialed again.

A salesman came to our door last year to get us to switch to Optimum - we said when their DVR is multi room and can do what FiOS can, I may be interested. I said I once had Optimum/Cablevision and they stank. Last month he was back to match and be even better than FiOS. I said I was gun shy as Cablevision/Optimum stank when I had them. He said it was all different now and I could have his personal cell to call 24/7. He said he would be my personal case manager. 3 days ago (July 22, 2013) they, Optimum, were to come 2-4. They called at 3:50 to say they would be 20 minutes or more late - I had to go to a funeral at 6 and they said they might not be done by then so I cancelled until August.

I was relatively happy with the service until the new DVR system was introduced a few months ago. Since then, it has been horrible. The system frequently freezes, particularly between 5 and 6 in the evening and requires a reboot. Recorded programs often have no information about the content. The response to the remote is very slow and sometimes does not respond at all. On occasion, the set indicates that a requested program is being recorded but I find later that no recording has taken place. I complained on one occasion and was told that they knew the system "is a much improved presentation offering a seamless, intuitive experience". My life may take me to Rhode Island in the not too distant future so I am making no changes at the moment. However, should I stay on Long Island, I will not be using Optimum. I suggest that Dolan family kick large parts of their obscene salaries and bonuses back into the business and start providing a decent service to the poor schucks that make them rich.

I can’t stand Optimum anymore. I had regular channels and 2 movie channels, with phone and internet. I was paying $160 with taxes. I called to cancel the 2 movie channels, and they told me my promotion ended. My service now will go up $50 with ending 2 movie channels. How in the hell do you expect someone to pay over $200 with no movie channels and sucky service? I can’t tell you how many times I’ve called to complain that the TV freezes every time I clicked on the demand button. I had Comcast for over 4 years, had all the movie channels, everything on demand and never paid over $150. How is this possible that they expect people to pay that type of money for basically regular cable? I am so angry that I can’t get Comcast, and that I’m stuck in the area that I’m in. I am ready to cancel their TV service and just get DirecTV. I have never heard more complaints about one TV company!!!

My ex-wife moved out November 2011. This was after her mother died. She only moved to help her father settle in to his new home upstate. Eventually in October 2012 we were divorced. She is a cheating scumbag, but regardless - she moved somewhere in Wisconsin or some backwoods hick place like that…

We have had nothing but problems with our cable service as well as internet. We have had our box replaced 3 times in one year and still not any better. I have the DVR feature, which hardly ever works and I have to pay extra for. I have to call at least once a week because my channels get stuck and freeze or I get a black screen. Internet is sometimes out or phone in-house echoes or drops calls. I have to ask what am I paying $170.00 a month for. I also only have a basic cable package (no Showtime, HBO - just basic). They do not offer to credit my bill in any way for all these inconveniences.

Cable sucks, period. Doesn't do anything good and be on repeat after repeat all these ** reality shows. What's the sense of paying all that money for nothing? You're better off watching the damn converter box, for real.

Yes, the new guide is rotten, slow and they changed it just for the sake of change. I've been a customer for over 20 years. I have the triple play with the old value channel line up. Recently, they moved F1 from ESPN to NBC Sports due to F1 negotiations. So now, I'm missing Indy car and Grand Prix racing, yet I'm getting a $3 a month surcharge for sports channels that I can't get, and they took my BBC channel. I called up to see about an upgrade to the preferred package and was told it will cost an additional $16 per month on top of the $171.49 I currently pay. I was almost going to bite but then I was told I'm going to be penalized an additional $1.50 because I have five boxes, boxes that I pay for to use their services! That's it. I've had it with these greedy fools. As soon as something better comes along, I'm switching. By the way, I did not upgrade. It's not worth it!

Am I the only person having trouble with this new TV guide listing? It's slow to load. It often tells me that there's "no data" and, on a few occasions, my television got locked in that "listing" mode and the cable box had to be rebooted. When I called Customer Service and asked if anyone else was experiencing problems with this, I was told, "No," but I can't be the only one. Why couldn't they just leave well enough alone?

I recently called Optimum cable to inquire about my current bill because it increased quite dramatically from the promotional period (switched from Bresnan cable which was bought out by Optimum). I did not question the billing at this point because I did know that it was a promotional price. However, after having my bill go up to almost $200 per month (triple pay), I decided to call and see why it went up so much. I was told by the first person that Optimum was in the process of changing their line-up for their different packages by adding more channels (already have more than I want). When I asked about downgrading, I was told by this first person that the price would be lowered, but if I chose to upgrade, then the price would go to the new pricing.

I have never dealt with a cable company quite like Optimum. They are rude - the worst customer service I've ever witnessed in my life. I had a few seemingly simple problems with my cable box, yet all they did was give me the runaround. After 2 new cable boxes and more and more issues, I finally dumped them. My problems ranged from: no sound, no picture, a strobing picture, not getting channels I paid for, the DVR wouldn't record shows that we're scheduled and the box would reboot randomly day and night. I called and called, each time waiting 40+ mins for a customer service rep to even answer the call. When they did, they were surly and completely unknowledgeable about their own product! They never offered a refund for outages that were their fault or for not getting channels I had paid for. I would never ever recommend this company to anyone. If I could give them zero stars, I would.

So I had Optimum for 2 years. I'm not even going to talk about the very slow internet and overpriced service. I was moving out of my apartment and, therefore, wanted to switch my account to my roommates. They had us disconnect my account and set up a new account to my new roommates instead of just transferring it. They had a technician come and install the stuff for my new roommates but the technician did not want to take my old equipment back. No one ever told me that I had to return my old equipment or else I would get charged. So now, I have to go back to my old apartment, which is an hour from where I live now to go and ship the old equipment back when a simple notice that I needed to return my equipment and that I can set up an appointment for someone to come and pick it up before I leave would have helped so much when I was disconnecting my service.

They are overcharging the price which promised to be around $110 including tax but charging close to $160.

I have basic cable and there are only a few channels that I like to watch. One is USA and another is Fox News. This week, almost all channels above 15 have disappeared without notice. We no longer have CNN, MSNBC, A&E or anything that's worth watching. On top of this, whenever I turn my TV on, News12 New Jersey appears. I can't believe Optimum is allowed to control my TV like this. I could go to some other company but if it requires a satellite dish, I can't. I rent and I'm sure my landlord would not appreciate me installing something on the deck.

We needed our line replaced after a tree came down and removed the electric cable and phone lines. Within 3 days, the lines were replaced and reinstalled. Since then till Fri the 16th, we cannot get a straight answer after numerous calls and emails to get the service of cable and internet up and running. Their service to their subscribers is horrible - ** emails, ** customer service. I was not happy with LIPA, but 7 days without power and now to be substantially longer without cable or internet (still no service since Sandy) is just a total insult.

Similar stories to the other, I got a replacement cable box at the Optimum store and I asked if it was tested; yes sir, all our boxes are tested. I got home and booted up the box and all seemed good except no picture. I called customer service and 40 minutes later spoke with a rep. He had me try other HDMI cables and a coax and still no picture. They also had me reboot the box several times; however, that didn't resolve the issue. Next day, I brought home some component cables from work and got a picture. I had them come out to replace the box the next day and it worked fine. The only issue I had was the guide was in the old format and not the new format I had on my previous box.

DVR Plus never works (error 45266) - Today is Nov. 7. I got Optimum on Aug. 9th. I called them numerous times to complain. They always brush customers off by stating that someone will call within 24 to 48 hours. I had to call them back after about 72 hours because of no callbacks. Reps make promises over the phone but don't notate accounts. Supervisors don't care to help. Every time I call, it's a different story and reps are always looking out for other reps. Techs say they call and notate that the consumer phone is bad (untrue). They are a bunch of liars. I've got so much negative stuff to say about them. The channels are always freezing. You cannot watch a show without the screen freezing and in my case about three times every half hour. The majority have attitudes on the phone. Hopefully, all the calls are recorded.

They are the only cable company in town. It's them or satellite. The cable freezes on all channels all the time. It goes down all the time. I've had technicians out over and over again even after I moved to a new house. Tonight, our weather is perfect which is unusual for Montana. No snow, no wind, nothing. The cable has been down for hours all across town. We put a man on the moon 43 years ago and these people are still in the Stone Age. If you have a choice in your location, unlike me, go with anybody but Optimum, which also known as Bresnan in other locations.

I'm sad with Optimum TV and internet. The TV doesn't work - UDN 1065, MundoFox 107, Galavision 198, but I pay for these channels. Optimum is a bad company. Internet booster? It never worked with full connection 50/15, just 50/7 or 8. Too often, the channels don't work. I need go to another channel and come back for work. Where are the Sports channels? Bad Optimum ...

What hasn't happened; pay way too much for such rudeness, and lack of an explanation. I have been very unhappy with their services after being a customer of Bresnan, who have always worked with me and any issue. Optimum sucks! To even speak to a "representative" is almost impossible. All automated, but gets you nowhere but in circles! Too dizzy to care about the ** they told me once I spoke to 2 humans, who had two different attitudes and stories.

The cable TV service sucks! DVR service is horrible. There has been many times where shows were never recorded or were recorded incorrectly. Then there are the constant "network" outages. There is a current network outage right now in the middle of Sunday Night Football on Sept. 9th, 2012. For the amount I am paying, I rate Optimum a 3 out of 10.

Optimum's business practices concerning the disconnection of service are over the top. My service was disconnected on July 6, 2012. I returned my cable boxes and remotes. I paid the bill for the prorated service, and I continue to be billed even for the August service. I called customer service to learn that dispatch needs to close the ticket. Then I got the disconnection notice by mail for non-payment for the rest of July. Then I wrote the attached letter. Last night, I received a call on my home phone which has the "do not contact" notation shown on my billings and on my account concerning the need to pay up or be disconnected. It is an automated call, so I went through menu until I can speak to a customer service representative. I asked for a supervisor. The representative told me she saw what was going on with the account. I asked for a supervisor again.

I recently had my cable shut off and kept only my internet service through Optimum. While trying to have my TV, the reps vigorously tried to talk me out of it non-stop. I had to hang up and call back in order to get the point across that I didn't want TV anymore. Since then, I have received at least one phone call every day. Today I received no less than 6 phone calls. During one of these calls, I informed the rep that I was not interested in purchasing TV and would just like to have internet. I received 3 more calls after that. Each time it is a different person calling me. I am informing you that if I receive another phone call, that I will be forced to find another company to be my internet provider. This is bordering on harassment and I want it to stop.

I'm managing an account for my mother from afar. Customer Service has been horrible for the past 10 years - problems, mistakes, long phone waits, running around. Stay away from this company if you can.

When I signed up for Optimum, I was told certain things were included in my package and they were not. The difference through March 27th (when the issue was resolved) was $561.35! When I spoke to customer service, they apologized and offered me a courtesy credit (like they were doing me a huge favor) of $65.00! Fortunately, I have all the calls I have had with Optimum, including the ones where supervisors and company reps agree that I am 100% right, recorded. I wonder how certain government agencies will react to my proof that the company has committed multiple counts of fraud and has left itself open to hundreds of thousands of dollars in fines and legal fees.

Cable box went out a few weeks after I got it. For being a new customer, you would think they would try to make it right, but instead, they said I have to bring it to their office. I don't have time for that. No compensation has been given and the box is still not usable in my home. I set up an appointment for internet, but missed the service person since no call was given to me. We rescheduled, but the person never showed. I wasted my whole day!

I am a long time customer of Optimum. Me and my 14 year old daughter receive social security I pay my bill on the 3rd of every month through debit, when we receive our benefits. Optimum shut off my services a week before the third. I have had this company for 2 years. They cannot keep my services on! I find this to be a bad way to deal with a loyal customer!

On 12/14/2011, I contacted the above mentioned company. My bill is not in question. I do owe the Co. However, I spent several minutes on the phone to make payment arrangements for 12/21/2011 for half the bill and the remainder on 12/28/2011. This company bills ahead of your usage. I was assured that my service would not be interrupted. My service was stopped at approximately 0150 hrs on 12/15/2011. I'm told it did not matter what the previous rep. assured me of it is all comp. and payment must be made in full. My question, are all of the companies customers treated this way in this economy? I have been a long term customer. What if any rights do I have? I only wanted a week. Thank you.

They have turned me over to collections twice now for a service I do not have. I moved my service from one house to another in July and they messed the bill up and I fought with them until October, before I canceled their service. After canceling them they told me I had a hundred dollar credit coming, instead they turned me over to collections for a supposed hundred dollar bill. These guys are a joke, I have called customer support over and over just to get a runaround about some supervisor reviewing my account. This has been going on since September, and it is now December. I still can't get a straight answer from them. Did I also mention I have been a customer with them from 2000 until 2006, then from 2008 until 2011. I need help please. My credit is taking a hit from this just as I was getting everything going good.

I have been with optimum for 7 years, I pay for a service they offer, but they can provide. Phone connection it's the worse I ever had, customer service is -0. So arrogant, they do not want to help, they lie, and there is no other provider for cable in this area but Optimum. So they really don't give a ** about it. Who is going to help in fix this enormous problem for the public?

1. No direct number for customer service. 2. No means for consumer complaints to be filed formerly. 3. Sales reps are scammers. 4. Abuse of power. 5. Exploitation of customers. 6. Billing cycle is not realistic as per most people on fixed incomes 7. Agreement is a means of entrapment. 8. Constant interruptions in TV service & programs.

I've been having nonstop phone problem for a service that's only a little over a month. I had to wait actually for a technician to come into the house. I’ve had Optimum Triple Play for a little over a month. The phone service worked intermittently. I had to put in over 10 calls for 3 incidences in this time period. Regretted so much about the switch from Verizon, which does not offer FiOS in our area. This time, the phone can only receive but not make calls.

I have had Optimum Cable service for several months. I have had to replace two boxes which meant that I wasn't receiving cable service for two days until a tech could come out. Then I was unable to record anything on TV and I complained about that. Now, it is 9 pm on a Saturday night and I am unable to use DVR service (watch or record) on any of my TV's. I pay for 4 cable boxes. I have been calling Optimum for an hour and the message says they have high call volume and can't answer the phone. So, do I sell a service to people and then say "oh well, service not working, I just won't answer the phone". I would like a credit and since their volume is so high, I am assuming there are problems so they should automatically issue a credit.

I canceled my cable subscription with Optimum. After finally figuring out the final bill, we settled on a figure which I still question as to its accuracy. I then made two appointments for Optimum to pick up its equipment (cable box and remote). I got stood up on both appointments. I spent hours waiting for cable people to come by and pick up their equipment. I lost time and money waiting for them. When I called about this, Optimum didn't even offer an apology. Just so you know, Optimum has billed and keeps on record $200+ dollars for the cable box and remote. They have no incentive to pick up the equipment. This is how they do business. I despise their business practices and they should be boycotted.

I returned a bad cable box to the store. I received a replacement box, but the clerk did not enter the new box into the system. I installed the box, called the customer service three times! The first guy said it should come up on its own but it did not. I called back again and the girl had no idea what she was doing. All she wanted to do is to sell more services and bill a service call! I was ready to give up and cancel.

I switched from Optimum to Verizon FiOS last March. Optimum continues to bill me monthly and each month, I complain to my credit card company. They contacted Optimum and reversed the charge. Optimum now sent a $90.67 to a collection agency because my credit card company stopped accepting their charges. I called the collection agency and explained. They said that I have to contact Cablevision. I've explained this to Cablevision several times and each time their billing department says that it will be corrected, but it never was. My credit score should not have to suffer because of Cablevision's incompetence. Please help. Thanks.

I made a payment on Optimum Cablevision's website with the exact amount due for the current month of October. Optimum Cablevision withdrew double the amount including November's payment as well. This is a direct violation of removing an unauthorized amount of money from someone's checking account. In addition, I shouldn't have to pay next month's bill until it's due in November.

I am being denied Fox 5 and UPN 9. I cannot watch the free channels provided to my area, thus putting me in harm's way. If there is a natural disaster, I will not hear about it without local news. My rights are being violated.

Optimum Cable has decided to make us all get a box for every TV in the house. This is not fair and other cable co. around the country operate without boxes altogether. Even their employees say they are looking to increase revenue. Please help!

Retraction ! Even though Samsung TVs have indeed suffered capacitor flaws, my prior outrage was misplaced. The culprit was Optimum Cablevision who insisted the problem was Samsung's not theirs. After a week of phone waits, faxed receipts and a repair visit, the problem was not capacitors in the TV. My apologies to Samsung.

I called to schedule an equipment pick-up appointment on 7/28/09 after requesting to close my account on 7/31/09. I was scheduled for 8/3/09 between 2 and 5 pm. When no one contacted me or showed up, I called the company and my appointment had been rescheduled without notifying me for the next day, 8/4/09, between 2 and 5 pm. At the end of the day on 8/4/09, when no one came, I called again and was referred to a special dispatch team and was told that I would be contacted within the next 24 hours. No one did. I called again. I was told the request was put in 24 hours after my call on the previous day and that it takes 24 to 48 business hours before someone calls me back. This was Thursday, 8/6/09.

On June 22, 2009 at 2:13pm, I watch my show on television and the TV went off saying "Your explorer is not authorized for use. Please call Optimum." I called, and I was told that I had past due and I didn't pay. I made a payment on June 15, and unfortunately, my payment was sent back to the bank. No one from Optimum did contact me and say anything about my bill being late. The bill was due on June 15. I am very upset with Optimum. Only in my area do they ask for advance payment. I heard that in others' area like Long Island and Queen, they don't ask for advance payment. I feel like because I live in this area, I do get good service.

I called them concerning renting rather than purchasing my cable box. They told me that I have no choice and that I had to rent their cable box. I am now paying $7.99 per month for a cable box that is old technology! IO uses the same technology that Direct TV has been using for the last twenty years! They have even told me that even if I do not have HDTV, I will still have to rent their cable box and pay despite the fact. Talk about a monopoly! This all Americans need during these hard times!