Optimum Reviews

I recently had my cable shut off and kept only my internet service through Optimum. While trying to have my TV, the reps vigorously tried to talk me out of it non-stop. I had to hang up and call back in order to get the point across that I didn't want TV anymore. Since then, I have received at least one phone call every day. Today I received no less than 6 phone calls. During one of these calls, I informed the rep that I was not interested in purchasing TV and would just like to have internet. I received 3 more calls after that. Each time it is a different person calling me. I am informing you that if I receive another phone call, that I will be forced to find another company to be my internet provider. This is bordering on harassment and I want it to stop.

I'm managing an account for my mother from afar. Customer Service has been horrible for the past 10 years - problems, mistakes, long phone waits, running around. Stay away from this company if you can.

When I signed up for Optimum, I was told certain things were included in my package and they were not. The difference through March 27th (when the issue was resolved) was $561.35! When I spoke to customer service, they apologized and offered me a courtesy credit (like they were doing me a huge favor) of $65.00! Fortunately, I have all the calls I have had with Optimum, including the ones where supervisors and company reps agree that I am 100% right, recorded. I wonder how certain government agencies will react to my proof that the company has committed multiple counts of fraud and has left itself open to hundreds of thousands of dollars in fines and legal fees.

Cable box went out a few weeks after I got it. For being a new customer, you would think they would try to make it right, but instead, they said I have to bring it to their office. I don't have time for that. No compensation has been given and the box is still not usable in my home. I set up an appointment for internet, but missed the service person since no call was given to me. We rescheduled, but the person never showed. I wasted my whole day!

I am a long time customer of Optimum. Me and my 14 year old daughter receive social security I pay my bill on the 3rd of every month through debit, when we receive our benefits. Optimum shut off my services a week before the third. I have had this company for 2 years. They cannot keep my services on! I find this to be a bad way to deal with a loyal customer!

On 12/14/2011, I contacted the above mentioned company. My bill is not in question. I do owe the Co. However, I spent several minutes on the phone to make payment arrangements for 12/21/2011 for half the bill and the remainder on 12/28/2011. This company bills ahead of your usage. I was assured that my service would not be interrupted. My service was stopped at approximately 0150 hrs on 12/15/2011. I'm told it did not matter what the previous rep. assured me of it is all comp. and payment must be made in full. My question, are all of the companies customers treated this way in this economy? I have been a long term customer. What if any rights do I have? I only wanted a week. Thank you.

They have turned me over to collections twice now for a service I do not have. I moved my service from one house to another in July and they messed the bill up and I fought with them until October, before I canceled their service. After canceling them they told me I had a hundred dollar credit coming, instead they turned me over to collections for a supposed hundred dollar bill. These guys are a joke, I have called customer support over and over just to get a runaround about some supervisor reviewing my account. This has been going on since September, and it is now December. I still can't get a straight answer from them. Did I also mention I have been a customer with them from 2000 until 2006, then from 2008 until 2011. I need help please. My credit is taking a hit from this just as I was getting everything going good.

I have been with optimum for 7 years, I pay for a service they offer, but they can provide. Phone connection it's the worse I ever had, customer service is -0. So arrogant, they do not want to help, they lie, and there is no other provider for cable in this area but Optimum. So they really don't give a ** about it. Who is going to help in fix this enormous problem for the public?

1. No direct number for customer service. 2. No means for consumer complaints to be filed formerly. 3. Sales reps are scammers. 4. Abuse of power. 5. Exploitation of customers. 6. Billing cycle is not realistic as per most people on fixed incomes 7. Agreement is a means of entrapment. 8. Constant interruptions in TV service & programs.

I've been having nonstop phone problem for a service that's only a little over a month. I had to wait actually for a technician to come into the house. I’ve had Optimum Triple Play for a little over a month. The phone service worked intermittently. I had to put in over 10 calls for 3 incidences in this time period. Regretted so much about the switch from Verizon, which does not offer FiOS in our area. This time, the phone can only receive but not make calls.

I have had Optimum Cable service for several months. I have had to replace two boxes which meant that I wasn't receiving cable service for two days until a tech could come out. Then I was unable to record anything on TV and I complained about that. Now, it is 9 pm on a Saturday night and I am unable to use DVR service (watch or record) on any of my TV's. I pay for 4 cable boxes. I have been calling Optimum for an hour and the message says they have high call volume and can't answer the phone. So, do I sell a service to people and then say "oh well, service not working, I just won't answer the phone". I would like a credit and since their volume is so high, I am assuming there are problems so they should automatically issue a credit.

I canceled my cable subscription with Optimum. After finally figuring out the final bill, we settled on a figure which I still question as to its accuracy. I then made two appointments for Optimum to pick up its equipment (cable box and remote). I got stood up on both appointments. I spent hours waiting for cable people to come by and pick up their equipment. I lost time and money waiting for them. When I called about this, Optimum didn't even offer an apology. Just so you know, Optimum has billed and keeps on record $200+ dollars for the cable box and remote. They have no incentive to pick up the equipment. This is how they do business. I despise their business practices and they should be boycotted.

I returned a bad cable box to the store. I received a replacement box, but the clerk did not enter the new box into the system. I installed the box, called the customer service three times! The first guy said it should come up on its own but it did not. I called back again and the girl had no idea what she was doing. All she wanted to do is to sell more services and bill a service call! I was ready to give up and cancel.

I switched from Optimum to Verizon FiOS last March. Optimum continues to bill me monthly and each month, I complain to my credit card company. They contacted Optimum and reversed the charge. Optimum now sent a $90.67 to a collection agency because my credit card company stopped accepting their charges. I called the collection agency and explained. They said that I have to contact Cablevision. I've explained this to Cablevision several times and each time their billing department says that it will be corrected, but it never was. My credit score should not have to suffer because of Cablevision's incompetence. Please help. Thanks.

I made a payment on Optimum Cablevision's website with the exact amount due for the current month of October. Optimum Cablevision withdrew double the amount including November's payment as well. This is a direct violation of removing an unauthorized amount of money from someone's checking account. In addition, I shouldn't have to pay next month's bill until it's due in November.

I am being denied Fox 5 and UPN 9. I cannot watch the free channels provided to my area, thus putting me in harm's way. If there is a natural disaster, I will not hear about it without local news. My rights are being violated.

Optimum Cable has decided to make us all get a box for every TV in the house. This is not fair and other cable co. around the country operate without boxes altogether. Even their employees say they are looking to increase revenue. Please help!

Retraction ! Even though Samsung TVs have indeed suffered capacitor flaws, my prior outrage was misplaced. The culprit was Optimum Cablevision who insisted the problem was Samsung's not theirs. After a week of phone waits, faxed receipts and a repair visit, the problem was not capacitors in the TV. My apologies to Samsung.

I called to schedule an equipment pick-up appointment on 7/28/09 after requesting to close my account on 7/31/09. I was scheduled for 8/3/09 between 2 and 5 pm. When no one contacted me or showed up, I called the company and my appointment had been rescheduled without notifying me for the next day, 8/4/09, between 2 and 5 pm. At the end of the day on 8/4/09, when no one came, I called again and was referred to a special dispatch team and was told that I would be contacted within the next 24 hours. No one did. I called again. I was told the request was put in 24 hours after my call on the previous day and that it takes 24 to 48 business hours before someone calls me back. This was Thursday, 8/6/09.

On June 22, 2009 at 2:13pm, I watch my show on television and the TV went off saying "Your explorer is not authorized for use. Please call Optimum." I called, and I was told that I had past due and I didn't pay. I made a payment on June 15, and unfortunately, my payment was sent back to the bank. No one from Optimum did contact me and say anything about my bill being late. The bill was due on June 15. I am very upset with Optimum. Only in my area do they ask for advance payment. I heard that in others' area like Long Island and Queen, they don't ask for advance payment. I feel like because I live in this area, I do get good service.

I called them concerning renting rather than purchasing my cable box. They told me that I have no choice and that I had to rent their cable box. I am now paying $7.99 per month for a cable box that is old technology! IO uses the same technology that Direct TV has been using for the last twenty years! They have even told me that even if I do not have HDTV, I will still have to rent their cable box and pay despite the fact. Talk about a monopoly! This all Americans need during these hard times!