Optimum Reviews

Altice One ONLY works with new technology. It doesn't work with older TV's. They don't tell you that your equipment MUST be HDMI ready. Altice One came on June 10 for the initial install. Tech told me to order conversion parts and call service to complete the install. On June 13 and June 18th after ordering a number of parts, the Tech still couldn't complete my install and only advise me to order parts that did NOT work. I researched converters and found one at Radio Shack online which did the conversion. I finally got the boxes working myself with the Radio Shack part. Altice/Optimum then had the nerve to charge me an $80 service call for something they couldn't finish from day 1. Still arguing with them today. Next step, kick them to the curb.

Since early July 2019 Altice (Optimum) has changed their email platform. Rather than let their customers know about it, they just sprung it, along with all its non performing features and let the customer figure out where the problem was. More specifically about the problems, you no longer can just highlight an email in your inbox and then delete it. You have to highlight the email, open up the email, then deleted it. Another problem is the inability to underscore text, highlight text, or italicize text. They apparently did away with that feature. Also gone is the ability to increase or decrease the size of text or choose a different font.

I will keep this short and sweet! I cancelled my cable services several weeks before the due date and returned the cable boxes in 2018. The service was horrible and the internet was extremely slow. I informed the Optimum that I was switching to another competitor. The Optimum employee informed me that I did not owe a final bill and to return the equipment, which I did. When I returned the equipment at the service center, I was told that I did not owe a bill...confirmed again.

I rented a movie on my living room cable box and wasn’t able to continue watching in living room. When I tried to watch on bedroom cable box, the movie wouldn’t play because it was rented on the other box. The error message actually indicated I’d be charged again for watching the movie I was already just charged for since it was on a different box. It then expired unwatched. Why doesn’t Optimum allow a rented movie to be watched on ANY cable box in the home? This is standard on XFinity and other services. It’s absurd. It’s ONE system and one service yet it’s actually designed like that to only allow viewing on a single box despite the fact that I actually pay a per box monthly charge!

Called to disconnect our service, as we are moving out of their service area. What should have been a short call took 5 agents transferring me to different departments, a time-share worthy retention pitch, and zero confirmation that the cancellation would take place.

Any time I've had to contact Optimum for literally any problem whatsoever, small or large, the customer service representatives are always rude, un-knowledgeable, and completely useless. It's honestly a waste of time ever bothering to try to contact anyone for help. I've had Optimum for a great many years and it's progressively gotten worse. I just now contacted them over a very small and simple issue, I couldn't locate a certain page on their website anymore for some reason, and simply needed to know how to get to said page, whether given instructions or a link, either would have worked. It took a solid 45 minutes because the rep wasn't listening/understanding me and would put me on hold every time I spoke.

I called to disconnect service (07/11) AND UPON RECEIPT OF MY BILL due to moving out of state. The service rep was very friendly attempting to have Optimum/ALTICE remain as the vendor for cable/Wifi service. I was moving as of the 15th of the month and requested service be disconnected on the 16. But I was informed that service would continue until the end of my billing period 07/08 to 08/07 and the full bill was due. I attempted to speak w/ a supv or manager and was directed to the billing dept. The rep informed me that it is noted on the billing info that billing each month in advance for the next month's service. Service cancellations are effective on the last day of then current billing period.

Worst service and customer rep has no power or authority to do nothing. No higher supervisor available. Rate goes up and up... Why they are exist? I have no choice due to they are the only one authorised in my area. All political issues. Worst worst worst.

I had an issue for 3 months where my DVD and tv did not work 90% of the time. They came to the house 3 times and did not have a clue. Finally after over 100 hrs me trying to get it resolved they sent an engineer who knew what he was doing and explained it was their problem out at the street and he would get it taken care of. 3 months later it was never fixed and they want to start the process all over. A horrible company with no customer service. They just take your money and do not care. I am canceling my service and will look for a new provider for tv phone and internet.

Using the Altice boxes for about a year. Have 4 TVs in my home, (1 main and 3 minis) and the mini boxes have terrible streaming quality. The internet can’t handle any smart products. If my ring doorbell motion goes off the picture on the TV freezes. More than one TV on simultaneously causes drastic pixelation issues and all cables, heads and splitter are new (RG6). Since I’m now in a rural area I no longer get the better providers. May have to bite the bullet and put a satellite on the roof. Can’t be any worse. (The 1 star was for the tech that came out, he was very helpful and knowledgeable). Other than that, sheer disappointment.

Not only are they expensive and difficult to deal with. If you move they want you to pay for the entire month whether you have returned the equipment and are not using their services. I personally moved and had to pay them for two weeks with no service and pay the new company for the same period. They sent my non payment of the two weeks to a collection agency. Disgusting company.

Optimum has sent me a letter with "urgent account details" every month for the past 7 or 8 years. Every single time, it is an ad to buy landline (yes, they want me to pay for a new landline phone in 2012-19), and TV in addition to my current internet subscription, all for a higher price. The thickness of the envelope differs, and I should add that it is sometimes labeled a "special offer", sometimes "urgent message", sometimes "important information about your optimum account", but it is always an ad for landline + tv.

After 10+ years of Cable service with Optimum, I switched over to Fios due to lower price ($60 less per month). I returned all my equipment on June 8th, which turns out to be the 1st day of my billing cycle. Now I'm being billed for the entire month from June 8th to July 7th, for services I DID NOT have. Because since Altice took over the company, they no longer prorate even though they bill AHEAD. So I have to pay $210 for services that I didn't have. It's a policy that needs to be changed, and a guarantee that I will NEVER be an Optimum customer again!!!

While I never had an issue with actual service connection, this company is money hungry. Every time I turned around, they were charging some type of fee. Additionally, they increased pricing without notice and stated they were "enhancement fees." The icing on the cake is that they will only cancel service on your billing cycle date (no sooner or later). I ended up moving mid month and I am having to pay for 2 weeks of service I am not receiving. Seems criminal to me. If you are going to use this company, just keep a close eye on your bill. They were on speed dial on my phone unfortunately.

Optimum raised my monthly payment amount in June 2019 from $57 to $80 without any notification. This is an unethical way of doing business, they have no respect for their clients. As a joke, they sent an email promising to lower the bill for being a loyal customer. The representative sounded very robotic and announced she was able to bring my payment amount down to $68 - so now my monthly bill is $11 higher than before. What a way to treat customers!

Optimum service has been the worst experience. They will keep charging without you knowing. I had transferred the account to my tenant and they did not process the documents and charged me for the equipment. I had to call for 2 days and be on the phone for 2 hours every day to explain that I am not canceling but transferring the account. They charged $871. They are pathetic and don't know who is going to fix the issue.

My Optimum service was suddenly disconnected after 6 years of paying my bill in full every month. When I called to restore my service, I was told that someone - who I do not know - was given access to my account and cancelled my service. I work from home and rely on the internet service to conduct 7+ hours of video conferences daily. After over 4 hours and a dozen calls, Optimum is unable to restore my service in a satisfactory manner. Either I have to pay over $500 and return all of equipment and receive all new equipment, or I have to wait 2-3 business days for my service to - and I quote - "hopefully" be restored. So now I am out over $900 in lost wages and have so far run up $75 in overage charges from having to hotspot my phone just to finish out the business day. Do not use this service. Apparently anyone can just say they live at your house and cost you hundreds of dollars.

I called Optimum 3 times in early June to cancel my service. I was told by reps that I would be charged full price for the month and would not be prorated for services I did not use. I told them fine I will keep service till the 22nd and then after that I will just keep internet and I want to cancel phone and cable. They told me that they could not help me and I would need to call back on the 22nd to cancel services that I don’t want any longer. I called back on the 22nd and cancelled my unwanted services and was told that I will not be charged for phone or cable in the coming month.

My mother is an Optimum customer and is 80 years old. This company buries hidden charges in her statement. The companies customer service representatives are inept and have no clue on their own companies policy. I spent over an hour on hold finally reaching a supervisor (Sam) who admitted what the company policy was and then recanted and accused me of using his words against him. I can't wait for their monopoly on Long Island to come to and end and seeing their greedy corporate executives hit the unemployment line.

We have had so many problems with the Optimum TV and Internet service. Our equipment was swapped out 4 times, but the problems remain. And we never use the home phone. So we decided to just use internet and YouTube TV. On June 4th we called to downgrade to just the internet from the triple play. On June 6th the technician came and swapped out the equipment. (Removed TV and Phone for just internet.) Old bill was $184.04. New Bill was $82.49 (with discount for moving to faster internet 400).

You're better off having a conversation with the back of a milk carton than trying to resolve an issue with their customer service department. It's been 4 months and I'm still getting charged 10$ extra a month for a rental modem fee when I returned it 4 months ago. The first rep over the phone said he'll resolve the issue. The 2nd rep said I'm getting charged for renting the router..NOT TRUE! The third rep told me to mail the receipt to some address and I cursed her out because that sounded like BS to me. Why should I mail them the receipt when I told her the number over the phone and plus Optimum should have that on file regardless. To make things worse most people there have horrible English and are hard to understand. I dont think they're ever gonna drop the 10$ rental fee from my bill. To make things even worse the internet speed I'm paying for is only a small fraction of what it should be! STAY AWAY from OPTIMUM! Their bad reviews are all true!

I have gone from an unhappy new customer to an irate new customer. I received the equipment in mid-June and started using the service one week ago when I moved into my new apartment. I should not have had to literally make about 15 phone calls for problems with the service and the remotes. Moving is stressful enough. Today I had a service appointment for between 2 and 5 pm. Not only did nobody show up but nobody communicated with me in any way, shape or form to let me know what was happening.

I called FOUR times today as I had questions about my bill and service. I NEVER dealt with such rude, nasty, argumentative people in a customer service role in my life! The agents on the phone interrupted me repeatedly and were actively unhelpful. Two of them didn't let me finish my sentences and just hung up on me. The fourth agent was condescending, obnoxious and he preceded to argue with me then help me. Thanks to the unprofessional, and disgusting disrespectful behavior I am now actively looking to switch services. I can't image giving this company another red cent.

Not happy with Optimum prices, but they offered a reasonable deal (advertised as $74.99 but quoted as $117.00 with equipment, fees and taxes). Was promised by salesperson (supposedly recorded) "all the same services I had plus more channels and better internet". Asked for it in writing or e-mail, never received. After installation tech said I just had to call office for cloud DVR to work because he couldn't do that part of install. Called office "You are not set up for DVR on your package, extra $17.00 a month". I had DVR on my old service, not being able to record or pause a show is not the same as the service I had. Salesperson told me $80. to have them disconnect my 3 day old install of inferior package.

I called to have internet installed. They sent out a third party subcontractor who had no clue what he was doing. He put a hole through my wall straight outside damaging the Sheetrock inside and the siding outside. Then he left, without even installing the internet! Optimum sent a second person out to finish the install but they cannot fix the damage done by the first guy. Now optimum will NOT address or fix this issue. I cannot get anyone to speak to me or resolve. My next step is to cancel the service obviously and file a complaint with the police.

The customer service department is not helpful. Does not let you speak to a supervisor. Does not explain things properly! The customer service reps are not in America. They have a heavy accent and are trained to say, "I understand." They do not solve your problem. They double-charged me and just kept saying I have a credit on my account. I ended up going into overdraft and they wouldn't put the money back in my account. Do not, I repeat do not let this company have access to your account. They will take money left and right. Their services are horrible. My internet does not even work.

I opened our account with Cablevision for more than 20 years ago. It has been downhill ever since! Requesting to speak to a supervisor, is a chore, which the rep argued with me that there's no way to get a supervisor on the phone and that they're always extremely busy. He put me on hold for literally 60 mins then I finally got a supervisor. I was beyond aggravated and frustrated at that point. I told the supervisor everything that happened. And we then were disconnected! And no one called back!!!! I am furious every time I have to call them about anything now. The rep promised to have all of the fees removed. Next month they are back again.

Optimum is providing a good internet connection (who does not nowadays) however this company is money hungry. They raise your prices without telling you and when you ask why they are blaming you like - "Oh we gave you faster speed," or "You should have checked your bill." Also it seems that none of their team members are speaking with each other. Every time I call I am promised something, which never happens and when I call back to follow up there is never a "record" of any promise/conversation.

Last week I had to transfer the cable account from my roommate's name to mine. The first 2 people I spoke to were to email me forms to sign and all would be done. No forms ever came. So I called for a third time. This woman told me that the information the previous employees gave me were incorrect. Opening a new account is the best and easiest way to go. And she could lower my rate. Her first question was, "What channels do you watch." "Only 5," I replied. "2, 28, 44, 45, 46." Her response was with the select package I was assured to have all the channels. And she would waive the installation fee. All would be $109.

After a large number of mishaps as soon as we subscribed, we cancelled our service within the first week. We are both disabled and need special services. The supervisor advised that the equipment would be picked up on June 19 at our home between 10 a.m. and 8 p.m. No one ever came. But I was told by phone, when I called to complain, that I am being charged a horrendous amount of money for the unreturned equipment. The stuff was installed on June 5. Today is June 20. I will somehow get to the Fairlawn office, with my operated on head bandaged, in order to make the return. And I will not pay for any equipment. All of the negatives I have read online are true: no one seems to know what they are doing and the equipment is inferior. What I was quoted is inaccurate and I am thoroughly disgusted with Optimum.

I opened an account with Optimum on April 2, 2019. It has been a nightmare ever since! The day I ordered service, I was told by the sales representative that I have to pay the first month's bill PRIOR to service be installed and started. April has 30 days, right? OK, so I pay the first month's bill (April) which included taxes and fees and came to $243. After payment was made, I was told that I will be all set until May and have a $0 balance on my account. Fast forward to the middle-end of April, I receive a bill in the mail, for APRIL, for $44.89. I called, which was another issue getting an actual person on the phone, and I was told it was an installation charge, in which when I first signed up, was told that that was waived. The phone call turned into an argument as the representative was insisting that installation was not waived nor included in the first month's bill that I already paid. He told me it was a separate charge.

We met with an Optimum salesman. Agreed to switch. Installer came out and said that our house could not have Optimum service. Therefore we did not have service installed. $147 charge showed up on my credit card. I call Optimum. 1st person said impossible to refund $$, because I have no account. I said, "I have no service with you, how could I have an account?" The second person I spoke to found reference number via my phone number, then transferred to me to a nasty women in customer service. She would not give me the refund because my husband's name was on initial paperwork, and not mine. They are trying to steal my $$. $$ should have refunded when they knew the service was not installed. BTW: I still have no refund.

Optimum.net website is full of errors and bugs and as a result I have not been successful with accessing my account to pay my bill. This has been an ongoing issue ever since I first signed up for cable internet which results in my having to call customer service on nearly a monthly basis to restore access to my online account to simply pay my bill. This results in at least an hour of my time, sometimes longer every month to call customer service to restore access to my account in order to pay my bill.

There are few internet service providers in southeast Connecticut, despite being a wealthy area. Optimum offers a service that they claim is 100 mb/sec, and which they charge at 100 mb/ sec, but which is often down and almost never meets that speed. I have clocked the actual service hundreds of times, and it varies between 0-50 mb/ sec, depending on the time of day. In the early morning, there is frequently no service for 10-15 minutes at a time.

I have had the Altice One system for several months and I have had the technicians at the house several times. I cannot get a consistent connection to the internet and the mini boxes service Pixelates constantly. The technicians come check the system and say it is an outside wiring issue. The outside wiring technician comes and says it’s a problem that I am at the end of a wire run and cannot get good service. I’m tired of paying for a service I am not getting. My internet is also a problem. I run Speedtest and I get 80/35 and they tell me it’s because I’m not using an Ethernet cable. Wireless internet is always slower. My phone service is also intermittent. The Attorney General needs to do something to make these companies give the service we are paying for.

Where to start; after your deal contract is finish get ready for prices and fees to double. Customer service will not be able to provide you or try to keep you as a loyal customer. Price is low high and even reduce the speed of the internet and delete channels so in the end you end up paying $136 for basic and slow Internet. I do not recommend Optimum. Find and compare with other carriers.

Since I was moving, I had to cancel my services during the middle of the billing cycle. Optimum said they would not refund me a prorated amount. I will not be using them ever again and would not recommend them to anyone.

I had some intermittent connection issues with Optimum internet service. We have a business account with them. After opening a ticket with Optimum, the tech came to look at the issue and said there is nothing he can do and the issue is at their "plant" and some "ingress" on the line. We lost our internet on Friday. When I called back they said the plant issue is fixed and they will send the tech out again. When the tech came he said the issue is still existing and went back.

Optimum promised me a promotional price back in February. In June I tried to cancel my service because they didn't make good on their promised price. They told me it wasn't my fault and that there was some kind of computer error. I was told that I should get a credit for the money overpaid, and they would also give me an additional credit if I stayed with them, but that either way I would get credit for the overcharged amount. I was transferred 3 times and in the end, I was told they couldn't get any of the overcharges back because, "That's just the way it is". Optimum has made numerous mistakes, their customer service representatives give the customer unprofessional attitude, and cable goes out often enough to be annoying. I've had it with this company. In the meantime, I'm out over $500, and I've switched to a different cable company. The Better Business Bureau will be getting a call on Monday.

I recently had a service call to resolve an poor reception/connectivity issue with 1 of my 3 cable TV connections. The technician resolved the issue by replacing the 'grounding block' which connects the cable service from the pole to the televisions/STBs. All the cables coming out of the 'grounding block' into my house were fine and did not need attention. The technician told me to mention the nature of the fix if I received a service charge which I did in the next month's bill. I was billed $80 dollars for an issue that Optimum had with their hardware.

As I was checking my bank account to know how much I had for the entire month, I was shocked to have $87 in my bank account on June 6. I entered panic mode. I checked my bank activity and found the culprit. Optimum charged me on June 3: 83.29, 166.58. This totals: $249.87. I immediately called by phone. Turns out they didn't charge me on May. The support guy tells me "I did not PAY on May." How is that possible when I opt-in to automatic payments, and on the day they usually charge I had plenty of funds in the bank. The guy didn't even acknowledge he made a mistake in blaming me for the May payment missed. They simply didn't charge me.

I called Optimum several times because I was not getting internet service. The issue was outside and all technicians that came to the home came changing parts of the problem and saying that the tech that came before did not do his job. So the last tech who comes to my home has to fix something outside again and then comes inside to change their OWN internet wire. So because he came inside my home they are charging me the 80 service fee. Mind you this nonsense was going on for about 2 months. They are joke and don't care for them at all. Rip off!! Would I recommend them? NOPE!

I've had Optimum for about 3 years. Had the tv & internet package which was about $89 a month when I started. One tv, cable box, and no DVR. Every couple of months after the 1st year I started getting increases. I'd call and explain that I wasn't gonna pay a ton of money for the services I was getting which I felt were super overpriced. After getting the runaround for months and them lowering than almost immediately increasing my price I had had enough. I told myself the next time I got an increase I was switching. This past week I got the notice that my bill was going from $115 a month to $150. I called and explained it to the customer service rep and he said that I would have to call back another day because everyone from the retention department had gone home.

Service keeps on getting disconnected. The earliest time that the tech can come out is two days later. I suspect this is because they feel like the service will come back on its own. They also charge $80 for the service if the problem is not with Optimum equipment. We have had our service go out 3-4 times already and it's only been 3 months since we switched from Verizon. I requested to have an authorized user on the account, but it was not put in. Overall, very dissatisfied with the customer service and service in general.

Since I was moving, I had to cancel my services during the mid of the billing month. Optimum did not refund me the prorated amount and charged 134$ for only 13 days of cable usage. I had a long call with the associates/customer care and they just went round and round on that is how they do it. But in the billing document there was no mention of "charging the full month in case of cancellation". I asked to talk to the supervisor and I was told, the supervisor will call me back in 30 mins and it never happened. I have done similar cancellation with other service providers like Fios, Xfinity when I moved and never had a problem like being charged for the entire month.

I moved one floor up and they told me it would be more money now for the SAME package. Eventually, to not lose me as a customer, they agreed to give me the package I had for the same cost. A day later I found out the package was different and I no longer had HBO. I called and after an hour of arguing, they said they would give me free HBO for 6 months only. Little did I know, they changed my internet speed from Optimum 300 to 200 - without my knowledge or consent. I am on the phone now and they are telling me if I want it back I have to pay an extra 10 a month! Steal from Peter to pay Paul is how they work. Oh we will give you a deal but we will secretly cut back on something else. Crooks and scam artists. They can’t even speak English.

Omg.... I want my rabbit ears back! But the government won’t allow it. This company is a disgrace (worst service ever), please boycott them. They don’t deserve to be in business! I can’t even explain the nightmare of doing business with this outfit.

Been waiting since 1/31/2019 for Optimum internet service to my home. I live in a rural area and could conduct business from home with ultra slow satellite. My nearest neighbor is 1/4 mile away and he has Optimum. I called Optimum and was told "no service in my area". Had to make numerous calls to explain I can see the utility pole that has Optimum eqpt that is wired to my neighbor's home. "Oh," they said. "Must need pole licensing," they said. 4 months later with complaints to FCC and PSC in NY and I am dealing with their Executive Customer Relations in Bethpage, NY.

I ordered 2 additional phone lines. I was told that a technician will come down to add the lines. We made the appointment and the tech came he didn't have the right modem. So we made another appointment and stayed home from work and another tech came and he didn't have the right modem. We had that same thing happen 2 more times and WE still didn't get our Phone lines 20 days later.

Ordered internet and phone for my business, they said there would be an installation charge, when the service tech arrived, he told me that I would have to create my own internet account and that he just puts in the phone modem and that you have to connect your phones by yourself! Why do they charge an installation charge if they don’t install the products?

I scheduled a service appointment because my replacement remote would not program. The service rep said there was nothing he could do, after arriving 2 to 5 hours late! He claimed my set was a monitor only not a TV, which was incorrect. He left without filling out any paperwork & told me there would be no charge ($80). My complain that there should be no charge was denied. So besides losing an entire day for no solution I'm paying $80!!! Jerry **

I was billed a service fee charged and was told there will be no fees for having technicians to see the wires around the house/block. Technicians never stepped into my house or changed anything in the exterior and left. Then next month I received a bill with a $80 charge?!!? Seriously? Tried to call Optimum and they just kept saying will follow up then next time calling in they tell you different stories. What a scam! Anyone else has this problem? We need to speak up and stop Optimum from scamming people!

Altice box is mediocre at best. It works when it wants to and apparently needs to be rebooted to work except you have no idea it needs to do that. You now have a box that doesn’t want to work and you didn’t know that they sent an update and it’s not smart enough to reboot after update. The remotes are battery killers. They also don’t stay connected to the box for more than a few days. I had to reconnect the remote 5 times in one day. When the box gets the update and then didn’t reboot the remote doesn’t work. You're thinking remote batteries or something but no you need to reboot box manually. This system is a joke.

When I first switched to Optimum it sounded great. They had this new Altice one that was supposed to provide me with the best experience. The box started giving me problems after a week. I went down to the closest office and voiced my complaint, and they gave me instructions on how to fix the problem. The solution fixed the cable box only for 4 days. For the next 2 months every 2 days I was resetting the box just like I was instructed. And because they kept telling me the new update should fix my problems I didn’t think of getting the box replaced. After having the service for 2 months the box stopped turning on. I called Optimum's tech support and they tried to fix the box remotely with their computer and they ended up telling me that the only way to fix the service is to have one of their technicians come to my home.

I had the worst experience ever on the phone yesterday with customer service. I was on the phone for 1 hour and 58 minutes dealing with an issue that wasn’t resolved. There are people yelling, laughing, cheering and screaming in the background so loudly that you can’t hear yourself speak let alone the persons you're talking to.

When looking for a new cable, internet and phone provider, I came across a fantastic deal with Optimum, $139.99 for 3 years plus an Amex gift card for $200. When I called to verify the amount I was told the total monthly price was $139.99. When asked if that included tax and fees, I was told "no" - they should have mentioned that and not waited for me to ask. False advertising indicating the total monthly fee of $139.99. I told them I wanted to keep my phone number, they assigned a new number (which I called and cancelled). I asked for a Saturday appointment, they gave me a Thursday appointment. I asked for Altice, they gave me the legacy product with refurbished equipment.

My internet got cut off for over 3 weeks, couldn’t find the reason, Optimum customer service/tech department someone named Gabriel told me it could be my modem’s issue, and The only way to get the modem is to pick up in their store, or pay $80 service fee for a technician to bring it. I’m willing to pay for shipping fee for the modem but I can’t quit my job for picking up a modem. But they say they can’t do it, unless I’m willing to upgrade my service. And they told me if I want to cancel the account it’s ok. Like no one cares. I was waiting online for a supervisor/manager to solve this issue, but clearly he pass the phone to his colleague instead who told me the same thing. So I decided to cancel my account right there. They told me they can’t do it. I’ll have to call another department. Obviously they don’t want to be associated to the cancellation based on their horrible treatment to the customers.

I have had Optimum for 6 years since I moved in since they are the only TV provider. It is terrible. The channel guide constantly freezes or will say no data when I try to scroll the channels. Numerous times I have had to call to reset the internet because it stopped working. They raise my bill every year and offer nothing else with it. They try to tell me they are the most affordable provider but that’s only because there is no other competition in the area. I will be canceling my TV subscription because it is so terrible. There needs to be other providers in Mahwah to encourage competition and stop the monopoly that Optimum has. I literally pay $130 for cable and Internet with one cable box and the service is terrible.

You can never get in touch with a live customer service rep. Ever! My mother is paralyzed and cannot press any buttons on her box, that stopped working. I was just trying to find out what options she has. But all I get is an annoying robot recording, that refuses to understand the request to space with an operator, or representative. Shame on you, Optimum!

I was promised $150 for signing on as a new customer. Now they Refuse to give it to me. They say I missed one payment but that was because they refused to help me sign on to automatic withdrawals from my account. My password did not work on their internet screen and they would not walk me through so one payment was missed. Finally one rep helped me get a new password and I have automatic payment now. They are still refusing to give me the promised $159.

Right now I'm looking at an Alert that says the channel is unavailable (as are many). Every time I call customer service it's a nightmare, 1st time the women left me on hold until the call center closed, second time after my line went down after a storm and the repair guy had to come in my house, they are trying to charge me $80 plus tax for their crappy work. Customer service was USELESS and when I asked to go above the supervisor the guy actually sounded scared and said "that's upper management", who shocking never got back to me. What a bunch of fools.

The worst company you can ever deal with. Don't get Optimum. You can be on hold for hours and hours and don't solve any issue. Very very very unprofessional representative and you can never ever speak to a manager. By the way they will make 20 holes on the day of insulation and don't get it right.

Worst in all aspects! Customer Service and Site techs have no knowledge of what they are to be doing. I was a Comcast Customer for 20+ years and only issue was when superstorm Sandy affected our area, otherwise no problem. I have a service appointment scheduled today from 10 am to 8 pm (some window, huh!). Stayed home and still no one! The old adage is the fish stinks from the head and no doubt this is the deal here! Their employees are probably the most underpaid under appreciated bunch and therefore could not care less about work ethic. Miserable experience from one end to other.

I called customer service to cut the cord. I was transferred to someone who, it seems, had the job of talking me out of it. She offered me a great deal, big savings. I was impressed, said I would take it and keep my cable. Unbeknownst to me, the deal involved cancelling my phone service. I couldn't figure out what was wrong with the phone until I got the Optimum email confirming the "deal." No wonder the price was low. Years ago, when AOL was a subscription service, anyone trying to cancel had a hard time with their customer service. There were a lot of complaints about it. Apparently Optimum is adopting the same tactics. Whatever it takes to stop someone cutting the cord. Be forewarned.

Got Altice in Sept and since then have called ** every two days to reboot to get favorites. Only Feb had a ticket about the problem and every two days I call then get email about how was the service and I yell loud - since Feb have called ** to reboot to get favorites because they are the techs. Then they start saying I should reboot it myself. I say you I want it to work then they send to video specialist and Carol said, "Go to old system and pay more but don't have installs after 2-5 today." Chris said that they update Altice every day and it defaults to all channels back up. I said, "Could I speak to somebody that could help answer." "No." Then came the **. Sorry Chris your company really sucks.

The only reason they get 1 star is become no stars is not possible to write a review. This is the worst company. Stay away if you can. For three weeks they've lied to me, I pay almost $300 a month for cable/phone/Internet and I've had an issue with my cable service. For three weeks no supervisor ever called back, they've lied to me, I stay on the phone for hours and when the first tech came in to solve the problem he didn't.

I am a single mother of 2, My bill goes up every time I call to save money. They convinced me to stay with them at a basic TV and phone and internet 200 mbps for $87.49 Altice box. Optimum wanted to increase my speed and upgrade my system, which I was surprised seeing as I just downgraded TV to basic to save $$. I come home to find 3 old boxes, a spaghetti wire mess in my home and my daughter said she didn’t understand how this was an upgrade! Then I received a email with my bill that jumped to $98.49. Liar liar pants on fire????

I called Optimum in about a gift card of 100$. I started my service in December and now it's May. They said I would've gotten my gift card after March 29, as I became eligible for it. They said I was eligible because I made 3 months payment, soon came April 29th and I call them. Again they say it should come any day. First week of May I call again. They tell me it should come around the coming Monday. Now it's been 3 days after Monday. I call again. Now they tell me I didn't meet the requirement. They say there isn't a gift card any more. So they told me I was Eligible on March 29th and made me wait all the way to May 9th, just to tell me I won't be getting it, when in that time frame they have continuously reassured me I will be getting it. Now that's false advertisement and a waste of my time. You don't tell a customer the same thing for a few months and change it all of a sudden. Bunch of thieves.

I have had nothing but problems with my cable since mid Winter. We had no issues at all then all of a sudden I see Optimum trucks on our street 2 or 3 times a week and then one by one our cable boxes started to not work. We took 2 of them to our local Optimum store and replaced them and they worked for a week or so then started to go out again. Then one would work and one would not and so on. They would reboot them and refresh signal and then they would be fine then out again.

2:30pm my users alerted me that they have no Internet connection. Called Optimum and the recording said due to high volume, customer service is unavailable. I used the IVR and the ETA is 6:00pm. At 6:30 still no Internet, logged into the online portal and now the outage has no ETA. I asked for a call back from a supervisor if there is any feedback from the technician. I get a call 3 hours later and the supervisor says sorry but no ETA. A business internet that is down for more than 6 hours and still no ETA? How do they stay on business with this much lack of providing critical information? How unreliable is their field technician if they are working on this for 6 hours and still cannot provide an ETA? If you run a business, stay away from Optimum.

We switched to Altice One in February. Since then I have one box that only works part time. And two boxes I have to reboot between 3 to 5 times a week to get them to work. You also cannot get all the apps you can get with a smart TV. They preload apps and those are the ones you can watch. My Smart TV I was able to download any and all apps. Now I cannot use those apps. Also they tell you you can restart a program but when you do you cannot fast forward through commercials so you throw your whole watching off. I also cannot stop and back up on one of my boxes even though all the settings say it is set up. We initially switch because of pixelation, we were told this would help, it does not. We still get pixelation while watching.

Optimum is simply the worst company ever. Their products are inferior and their customer service (CS) is horrendous. Firstly, they have outsourced their CS to somewhere outside the US, and those representatives are not familiar with any aspect of the company or the services. It’s basically the same as speaking with an automated system, plus they claim they have no ability to transfer you to a US rep if you request such. They tell you that you just need to try calling back until you reach someone in the US, & they tell you this, while simultaneously claiming they are in the US. If you request a supervisor - there is never anyone available and they tell you they will schedule a call back. I have scheduled a call back no less than five times at different times about different issues and I have never gotten a call back.

Has anybody notice that when you call Customer Service that your called is being outsourced out of the country? Support is now terrible. I called up with a minor problem and the person was unable to help me. Customer Service is now very inferior to what it was when support came from the US. For me this is a show stopper. Without Customer Service, they are worthless. I will be most likely be dropping them and going to one of their competitors.

This company has got to be the worst company I have dealt with when it comes to cable. They are liars. They are deceivers and they tell one customer different things depending on which representative you speak to. You could speak to 3 representatives in the span of 1 hour and each representative will tell you something different about the same bill and the same account. I realize that when they cannot give you the proper information or when they are being dishonest they will put you on hold without you knowing that they're putting you on hold, then all of a sudden you hear a busy signal because they hung up on you. Optimum is full of crap. They are the worst company ever and I advise if you can find a different company to go with please go with a different cable company because this company is full of a bunch of liars, deceivers and unethical people.

Optimum quality of services has drastically declined. Customer service is POORLY informed and do not have correct answers. I spoke to 5 CSR all with different answers when my cable was knocked out. Some said it was an outage just to get off the phone, others say it was not, SO WHEN I finally asked for a service guy, they advised if the issue is outside there is no 90.00 service charge, if the issue is inside the home there will be a charge!

If there were a rating less than 1 star I’d chose that! NASTY customer service. I was on the phone for 2 hours before I had any type of “help”.. I asked to speak with a supervisor and one representative told me, "What would you expect the supervisor to do for you..." Kept me on hold for 25 min then told me I should probably call back later...which is odd being that I’ve been a loyal customer for 9 years. On top of all that they bill you a whole page of taxes and surcharges that the employees themselves couldn’t explain what they were for. They make changes without notifying you and transfer you everywhere in the company before you get at-least one person who’s willing to hear you out and attempt to help. But by that time you’re ready to rip your sideburns off... This company is horrible.

One of my two remotes was an antique, but it worked until about 3 weeks ago. I called service. They said they shipped one... never to be seen in my mail. After that first conversation, I received an email stating I was getting a new cable box, cost $11.00, but at no charge. I called and said, “All I need is a remote.” "Please Hold". The agent checked and said the remote was ordered, but IF I get a cable box, please call them. I got nothing in the time promised by the first agent. More time passed, I called again, "Please hold," and this time was admonished and told it takes 5-10 Business days, unlike what the first agent promised. More time went by and I called again. "Please hold" I was told to give it until Friday, and was given the code number on the missing remote so I could activate it. (It was like telling me the winning lottery number, and I didn't have a ticket.) Nada.

I’m sad to admit I dealt with them longer then I should have. They have the worst customer service and can careless about losing a customer. In three occasions when I called to touch base about an issue they claim that THEY HAVE NO RECORDS OF ME CALLING WITH WHATEVER ISSUE. Like really?? Three time.. Not a coincidence. They are a scam. Never refunded my money for a faulty box of 6 months. I left Verizon to go to them for price savings but you get what you pay for. I am going back to Verizon and will to pay much more for better customer service. Verizon would never lose a customer over a few bucks of a refund. I do not recommend Optimum based on their customer service. Price was good but with equipment failure and poor customer service Optimum is on my ** list. This goes to show that paying more for something is better when customer service is on point. Bye Optimum and sorry Verizon for leaving for 8 months.

I lived with a roommate and we sent in a name change form to switch the account to me as she was moving out. I was downgrading from Cable and internet to just internet. A technician came out and took the 3 boxes away and installed a new modem. The next bill came and it went to my old roommate who got charged $360 for ‘equipment’. I call them and I’ve been calling weekly now for 2 months trying to get a bill for my new connection. I don’t exist in their world. There is no record of me, they say my roommate account is disconnected. However I still have WiFi. But when I call to reset the modem the other day I used her phone number & the automated system recognized her number and it was reset. But then I spoke to a person saying I still hadn’t received a bill and that the charge on the roommate's bill was incorrect.

By far, the worst cable service. I’ve had this product for 2 months and have needed an employee come over to repair issues 3 times. And I am still having the same issues. The service cuts in and out, voice functions rarely work, and the box has to be routinely restarted for internet service. You pay less for a service, you get cheap crap. The one moment of peace you get during the day to watch TV, is beaten to death by static screens and useless reception. NEVER USE THIS CABLE!!

My boxes have not worked since the beginning of March so I turned them in by the end of March. I returned my boxes during my last billing cycle and am still being charged for them for the month of April. The billing department refuses to acknowledge the error and make a change to the bill. I am so disappointed and considering turning off my services completely after this experience. Charging for services not received is unacceptable. My internet is often in and out or slow. For such expensive services they are terrible and unreasonable to deal with when they make an error.

Don't expect the service to ever work, almost nightly my ping skyrockets to anywhere between 500ms and 1500ms with peaks of 10k or more. Four separate service techs have been out here so far and all of them have wiggled the cables a bit, ran a speed test when I have clearly stated lag never occurs that early in the day then went on their way. It's obvious that their network isn't up to par and they're fine with people from my area being bogged down by too much traffic on clearly outdated infrastructure.

When canceling my internet service with another provider, there was a promotion at Optimum stating that they would pay your cancelation fees if you were to switch over. They do not HONOR THAT PROMISE. When calling to follow up on an email that I had sent a month ago with proof of cancelation, the man that was on the phone helping me denied that they had anything like that before. I had to explain to them that they did.

Updated on 04/28/2019: I have been a CableVision/Optimum subscriber for over 25 years and never had I experience the level of incompetence, false information and down right horrible customer service as of Friday April 26, 2019 to the present. I lost Internet and Wi-Fi service on the evening of Friday April 26, 2019. I chatted and spoke with many of your representatives who determined after troubleshooting my equipment there is a problem with your equipment outside of my home. I was given a trouble ticket number ** that later was closed and a new ticket number ** was issued. I spoke with Trevor a supervisor in your technical department on Saturday April 27, 2019 who advised me that there seems to be frayed wires not allowing my Internet and Wi-Fi service and assured me that a technician will come by Sunday April 27, 2019 between 10 am and 8 pm.

Worst customer service, equipment, and field techs ever. Latest encounter: come home to find cable on my lawn from cable box to house. I never called nor had any recent issues. Had no TV service. Called 4x. Supervisor was supposed to call. Hasn't in 2 days. Not 1 CS rep was aware of my situation. Cable still out on lawn. Bolt from lawn cable box left in street. Girlfriend parked there and now has flat tire. Still no call.

Optimum is the worst. They tell you that you will receive a gift card for signing up but I was one day late on paying my bill and I also upgraded within the 90 days so my gift card offer was denied. They have the town of Brookhaven monopolized that no other service can come in which is ridiculous. They know that we have no other company to use so they take advantage. Their customer service is terrible and the reps do not speak good English. It is really disgusting that they charge all this money for service yet they treat their customers horribly.

I have been a loyal Optimum customer for more than 25 years. Last September after the cost of the bill had gotten up to $261 per month I decided to switch to a streaming service. I called to cancel my service and the rep kept on trying to transfer me to the retention department. This is the department you get connected to only if you say the magic words "I want to disconnect my service." I did not want the retention department.

I recently switched over to Optimum Altice One. I was all excited about the high speed internet, single box for all services, plus the voice controlled remote. Since the time I got it installed and started using it, I have had nothing but problems. Within the 1st week of using their service, the cable remote stopped working. I called the tech support and they tried everything possible to resolve the issue and could not. Finally they said they will send me a new one within 3 to 5 business days. 8 days past and I did not receive the remote. When I called and checked I was told that for some reason the order was not out in and it was never shipped. They finally sent it and it took another 5 days for it to reach me.

The people I dealt with were fine. Showed up on time however the remote was seriously outdated. I could only add apps that they approved. The internet was the worst I ever had. Kept cutting out and very slow. My smart tv remote outshines their remote by far. No clock on cable boxes. I now have a outdoor antenna from Amazon for $60, Hulu, and Netflix saving over $100 a month and Fios for the internet. I am very happy.

If I can give this company 0 stars, I would. Do not use them. They are a ripoff and horrible. Worst customer service especially for being 1st time customers. The most frustrating experience I've ever had. Optimum really sucks. Been on the phone with them from the minute I signed up. They disconnected my landline, did credit us, poor service, changed the amount on bill, and I think I called about 10x since the beginning of the pay period. 1 of the person told us to look up the information online. Just horrible. Just today alone I called 3x and had 1 really rude chica talk to me and refused to transfer me to her supervisor and then hung up the phone. Very disappointed and disgusted. They are very frustrating and giving a not needed headache. Do not use and will be moving to another company.

To those looking to purchase Optimum Internet Connection BEWARE! Advertising in NJ: 100 Mbps = $40.00. My Bill: a) Optimum Online = $44.99 b) 1 Modem Rental Fee = $10.00 c) Network Enhancement Fee = $2.50 d) Modem Sales Tax = $0.66. TOTAL = $58.15. Let me break down the the details of the scam. I asked them why am I paying $44.99 because when I signed up with them the salesperson told me it was $40.00 / month? I received no clear answer, just comments saying that advertisement and real life are two different things.

In lieu of Taking $113 (I think that’s the amount now) out of my Social Security every month for Medicare, with OPTIMUM, they only take out about $25 a month and I get $35 a month over the counter from their brochure, free. I have had x-rays, Dr. visits, blood tests, etc., and for every single thing I had I only paid $20 for an ultrasound of my stomach trying to find a kidney stone. There were no other charges at all. I am very satisfied with OPTIMUM.

I hope I can give a negative star for this company. In 2013, I moved to Edison NJ and the only internet company available in this town is Optimum, which is part of Altice now. I used my own modem to avoid their modem charge. We have not been charged the modem rental fee until we moved recently. The corporate relationship representative claimed the modem is theirs based on MAC address in their database and they waived my modem rental fee for 6 years. They will keep charging me until I return my modem to them unless I provide the receipt back in 2012. It has been several phone call with their customer service and total phone should be more than 3 hours. I gave up and will buy a new modem and keep the receipt forever. I really hope I can switch to other company as soon as possible. But it seems this company made some deal with township that other internet company just cannot get in this area. I cannot believe this can happen these days.

Optimum services are so overpriced. Video quality is not even full high definition in 4k tv era. Internet is way slower and reliable than Verizon's. People on the phone cant speak English and are rude. After being their customer for over 20 years they gave me $15 discount. Lol. Time to cut the cord. Good luck Optimum. Your time is up.

I wish I read these reviews before wasting my time. This company is HORRIBLE! I wish I was able to give them ZERO stars!!!! I have Verizon Fios right now and was paying too much (about $300 a month) so I thought why not try Optimum! Boy was that a waste time! I scheduled an appointment to install the new service for Thursday. So someone came in and was about to install their new Altice TV boxes. However, since my house is 3 floors the Altice boxes won't work properly because the boxes communicate via Bluetooth so we had to reschedule for the next day to receive different type of TV boxes.

We had a "leak" in service for over three weeks - no internet, no phone. We still, despite 8 phone calls, have not received credit on our bill. They give the runaround. Promise a supervisor will call. We're going on 5 weeks of battle at this point. Optimum is the absolute worst company I've ever had to deal with. Unbelievable.

FIRST I want to say the serviceman that came to my house was great, But for the Altice one not so great. I had 1 main box and 4 mini boxes every night. At least 3 boxes would lose connection and have to be rebooted every morning and if the box in my bedroom disconnected I had to also remove the cable wire and put it back on or the box would not reboot. REALLY!! NOW They gave me 5 big Samsung boxes and a router and I guess a modem. Anyone know how the FIOS ONE IS.

What they have done here is put a router, cable box and modem all in one box. The main problem is that neither the installers, phone techs or service representatives understand how the equipment works or more importantly how to install or fix it. Probably too much tech in one box. I have one main box and one mini. When it was initially installed there were a series of problems which the installers tried to fix. It was interesting that they had to call in to reach a tech resource and wait the same way a customer does, what a waste of everyone’s time. Makes you wonder how the installers get paid. While the main box worked the mini did not have all the TV channels. I called. Went through several steps with the tech on the phone and was told they needed to have a service person come out.

Multiple hour long phone calls. Multiple time wasting service appointments. Optimum raises rates every chance they get and then makes you play phone games for hours to try to lower your rate. Out of 20 friends who discussed this we all pay different prices. Legacy system never that great especially the TV experience and picture quality. Internet always going down/changing speeds. Switched to Altice setup and worked great for 3-4 months then fell apart. Had better picture quality and fast stable internet at first then the fun started. Even worse internet issues and the mini box would randomly lose connection with the main box. Then the audio issues started.

I went over my bill and found Optimum was charging me for HBO. I never authorized this charge and didn't even know it was on my tv. When I called Optimum they said it was a free promotion and when it expired they started charging me for it. The worst is they could not refund me the money since I didn't catch this charge. The customer service representative actually said that I need to go over my bill every month with a "fine tooth comb". To me she is admitting that they are crooks and should not be trusted. This blew my mind how they can charge you for something that you never gave authorization for.

6 months ago, our bill got too high, so we decided to switch to Verizon and cancel Optimum. Horrible nightmare. It took 30 minutes just to cancel, being put on hold, having to repeat our information to 3 different people, then being told that we were being difficult when all we wanted was to cancel our service! Then a sale representative gave us a 'good' offer (lied to us and said that it would be a better deal than what we're currently paying, but it didn't account for taxes), and, when we found out that the offer really wasn't that good, we decided to cancel our order, and it took us another 30 minutes and 3 people to try to get our refund, with them telling us that they would have to call us back. Absolutely ridiculous.

On Monday, April 1, I called Optimum to quit our TV service & increase our internet speed (since some time at the end of a promotion, they downgraded us to 60 speed. After dealing with their annoying voicemail prompts, I some to Teesha (sp?). We had Optimum and she offered us a deal on Altice. We have been customers for almost 34 years. At first she offered us the same package we had with Optimum for $172.45. We declined because it was not enough of a savings. She put me on hold again and came back with the bottom line lowest offer she could give: $147.45 which would be our exact same package, she was throwing in the DVR and it would be for a one year promotion. We agreed. We were happy with that. She set us up for free installation for Wednesday, April 3 during the time period 8AM - 11AM.

I have used Optimum for 10 years now - why? Because they are a monopoly on the east end of Long Island. I have had substantial increases for services each year and am not paying more than twice what I started at. So I thought I'd check out what they offer online. For new customers, they offer a host of services (I don't have) for less than 2/3 of what I pay for fewer services AND they get a $200 Amex gift card in addition. So I thought I'd cancel and sign up for the new service. No way - new customers only. What they are doing is having long standing customers subsidize new customers - big time. It is a GIANT rip off. SHAME ON ON YOU OPTIMUM.

I switch to Optimum for three months and it was the worst three month of service I've experienced. From time they offered me internet speeds of 300/300 to the time of disconnect.

I've been an Optimum customer since for 17 years, my fees have gone up and up but the service hasn't gotten any better. In fact my had 60 Mbps and was paying way more than colleagues so I called to switch to the new Altice supposedly getting me to 100 Mbps for the same price and so I made the switch. It's a week later & had and installation issue with one of the boxes on the date of install. The service person working had reset the box 3 times and then left once it worked. Within 2-3 days the box stopped working (just showing a white screen).

I recently moved to Edison, NJ area and I signed up for the Optimum Internet 400 Mbps speed. There was a promotion that I will get free installation and $100 Gift Card. After the installation I did not even get 200 Mbps speed. I was even using all their equipment. After troubleshooting with their two different techs they determined that there is an issue and they have to dispatch out a tech. I verified like 2-3 times that it will not cost me anything and they said it will not. Tech came in and they charged me in my bill for a tech's visit. Tech wrote in a order that No issue found. And when I called customer care to dispute they said tech came inside of my home to fix the issue and there is nothing that they can do to revert me back the credit. I fought with three different people and they decided to give me a credit.

I was a customer for 20 years, but have now moved out of the area and Optimum does not service my new area. I called in February to cancel the tv service, instead they kept partial tv service bit disconnected my internet. I tried to call on March 31 to cancel all services, the customer retention department was not open. I called back on April 1 to cancel and they very rudely, because I was not transferring the service and did not want to keep the service until my house was sold and the new owners could get a great offer from them, told me they could not cancel until April 30. This is how they treat their loyal customers. So I am now having to pay for service that is no longer connected in my house! Pretty poor customer service....so beware of when you cancel your service.

They have the most unfriendly automated system - there is no way to talk to a rep. Just try to get someone to get help with remote. HORRIBLE - they just do not want you to call them - just take the ** they dish out!!!

Optimum charges an 80 fee for their technicians to come out and solve a problem, aren’t we paying enough already? It’s supposed to work isn’t it? Why am I paying a service fee? There’s already a monopoly.

I had a 2-5 pm window. The technician didn't show up at all. I called multiple times and I kept on getting the runaround. They wasted 6 hours of my time. I am COMPLETELY DISGUSTED! The tech himself actually called me around 6 pm and said, "Do you still want the cable?" I said, "Ummm yes..." He then stated that he would come but it would be another hour to hour and a half. It is now 8 pm and still nothing. I just wanted to let everyone know to read all the other reviews that people left before considering saving a few $. Don't risk it. I have never had to write a review like this one before. Think really hard before you switch and again read all the other reviews.

Optimum is the worst cable company you can imagine. I had their service for 8 years. I was going away for few months so I asked them if they can put me on seasonal and what will be the charge? They coated $28.80, but when I came after few months and asked them to reinstall the service they charged me $124.50 for seasonal and increased the price by for the regular service. I had their silver package which was costing me 268.36 and they increased it to $275 per month. Since I am a senior citizen, it is hard for me to afford this much so I asked them what is the next package I can take which is cheaper. They put me on the hold for half an hour and finally they said we will call you back in 15 minutes.

This company is a multi billion-dollar company and customer support named Brany cannot supply me the consumer with an appropriate number or address of a higher up who could help with my continued problems of billing. I received a $14.99 promotion for Internet in the mail, I called and order the Internet, in which the man on the phone told me I had to pay $51.98 for installation fee and the first $14.99, I asked about taxes and fees, because I know the rate will be different and I may not be able to afford if the price is too high. The man offered me the senior promo too. I get my first bill and there is no proof on the bill that I paid the $51.98. I call Optimum and they tell me they took my money to close out an old bill of $371.57 in 1993 or something. I did not receive any written paper about this, customer service told me this. I asked for something in writing about this. Have not received anything yet.

Let me start by saying that I have never written a complaint about any company. My recent experiences with Optimum Altice have prompted me to do this. My Verizon bill had reached $330 mo. so I figured it was time for a change. Optimum offered me he same service, internet and amount of boxes for $190. How could I pass that up? They said it won't change for 2 years. But... try to get that in writing!

I placed a call to customer service at 8:28 p.m. on 3/26/19. After a 15 minute hold I spoke to a rep named Atiana who could not help me at all. I asked five different times to be transferred to a supervisor or manager. Was then placed on another 10 minute hold only for Atiana to come back to tell me she could not get a hold of anyone. She proceeded to tell me that after being on the phone 35 minutes that she has a two minute time limit then she would have to schedule a callback.

I switched from Verizon to Optimum because we wanted to try the new Altice system. The first two appointments never happened because the technicians did not show up. One lied and said he came, the other got canceled because the tech allegedly got into an accident. The 3rd, the technician took 8 hours to switch from Verizon to Optimum. When all said and done, he had connected the old Samsung boxes. When I asked what happened to Altice, he said the system was down and he could not connect and that someone would have to come another day to switch over.

I tried to move my business phone to my home phone. I spoke to three different customer service reps and still don’t have this fixed. First, it took over 30 minutes each time to get through, and I had to keep repeating the same information. Each of the three of them were not just rude but overtly hostile and my issue isn’t resolved. I requested a callback from a supervisor twice. That never happened. I submitted my concerns in writing. I finally received a voice mail follow-up. When I called back at the number that was left, they couldn’t find my account. Today I asked for a supervisor and was told that each of them has 5 hours of calls to make in response to complaints.

Optimum changed billing date and now saying I'm due for disconnection. I paid them on 3/04/2019. Now they're saying the new billing to 3/15-4/15 and they do not make arrangements to with anyone. Not even for a lousy 4 days. I can't see how this is fair. Soon Optimum you will not longer be King in my town.

This company will give you the runaround, refuse to fix mistakes they've made and you'll spend hours on the phone trying to reach someone, they will transfer you, hang up on you and refuse to do anything to help. I put my account on seasonal disconnect every winter. This year I called in December to put on seasonal disconnect, and they continued to bill me. When I discovered this and called in February they said they had no record of me requesting the disconnect. They have record I called on Dec 7th, but no record that I requested seasonal disconnect (that is the only reason I was calling!). After refusing to help me, and speaking to multiple people, one finally said a "manager" would review the recording of the call and call me back. That was 5 days ago. I've heard nothing.

Altice is Awful. Out of all the services for a week without a reason behind why. Neighbors all migrated to another service because getting it fixed took forever. Nothing but issues since we signed up and even the techs have problems. Customer Service is useless!

I got Altice One March 2018. Had techs come many times and even told it's horrible. They can’t keep up with complaints and I should go back to a standard box or Fios. I had changed the box 3 times in a year and 6 remotes as well. 3 remotes in one week. Customer services lies. There will be a update that will fix the glitches and the issue with remote not pairing for Bluetooth speaker to speak to the box. Every day to every other day for a year and a month have to reboot the box. WiFi sucks. I open my laptop. Says the laptop's not connected. Have to wait minutes for it find my WiFi connection.

I’ve been a paying customer to Cablevision or now Optimum- Altice for about 30 years. Tv, internet and phone. This past December some stations were not coming in, MSG in particular, so I could not watch the Rangers. First I was told to bring in one of the two boxes I rent because they thought that was the problem. Didn’t work. Then I made an appointment for them to visit my home. They failed to make the appointment.

HORRIBLE CUSTOMER SERVICE and cancellation "process". I called Optimum customer service on 12/07/18 to cancel services due to not living in that location. CS is unprofessional and cannot solve issues. I specified that I do not need more services. I specified that I don't live in that place for 4 months. Then I called on 12/22/18 to make sure it is canceled. They received my request and advised me to return the equipment. They also updated my new address. Then I received a bill for January and for February in spite of me calling them multiple times in January and February explaining that due to my husband disability I was unable to return equipment so soon. They kept telling me that I got charged for the equipment. I argued that they bill me for the services I requested to cancel and not for the equipment. Customer service is horrible.

This company is terrible when it comes to customer service. I've had their service for 2 days and already I have having issues. Their email is inaccessible from my home. No router plugged in just my laptop with no firewall. The website is inaccessible and the email client fails when trying to email. Works perfectly from their wifi hotspots and other peoples houses so its obviously an issue in my area. Their staff is not only rude but forceful with their tone telling me they're not going to do anything about it. Even said they would charge me $85 for someone to come and they wouldnt be able to fix it anyway.

Updated on 04/12/2019: This company's billing system is so messed up and makes customers pay late fees even if it is Optimum’s mistake! On our last bill (payment due date of 3/22/2019), they charged us for TV service that we did not have (see my review dated 3/15/2019 and Optimum's response on 3/18/2019). On my call with Optimum on 3/14/2019, they told me they adjusted the bill and told me to pay the adjusted (lower) amount. They said the adjusted billing may not show on customer’s online account view but their system they work in shows the corrected amount.

We have been having channel outages for the last 2-3 months - Error 23 and channels just not coming. How many time can you unplug and call them. Finally I asked for a service person to check equipment - 1st person checking inside boxes said "low signal" they have to check outside. Then 2 other people come to check wires near the house - said problem is bigger. I'm already thinking if this is a problem at main control box, this is a BIG problem that the company must have know about, and many households must be affected by these outages. We are just waiting for the day that none of the channels load up-out our "low" signal just goes out altogether. Very frustrated with this company!!!

Internet service down too often with no permanent solutions. I had a tech In home service done days before the Super Bowl because of the internet being down. The tech arrived and changed a splitter and said that the problem was corrected. Shortly after he left not only did the internet go down again but the TV and phone service went down as well. Customer service tried to help but nothing worked.

I called Optimum on 02/22 because of an increase in my bill and ended up telling them that I wanted to leave (then I called Verizon). Then on 02/25, Optimum called my home and spoke to my mother (I wasn't home) to confirm cancellation and Verizon came to install on 02/26. I received another bill on 03/07 detailing that I have to pay through 04/07 (the next billing cycle). I went to drop off the boxes and asked about the final bill on 03/08. The representative wrote the office number on the receipt and told me to call them to explain the situation.

Optimum changed their payment due by date so instead of it being before the next billing cycle it's by due date or late fee. I have been sending my payment via bank for the last five years at my current apartment. I never knew the bank two weeks to get them my payment until I saw a 10.00 late fee and I called. I said I have the payment going out well before the due date but for some reason my banks takes so long that it now crosses over to what's acceptable as late. So they gave me the 10.00. Curiosity credit. What a joke.

Optimum is the worst internet service provider that I had ever experienced. The internet is so fluctuates that they tell you on your face "It's cable company. We can't guarantee the speed at all times". My bad in my area there is no other service providers and I have to go with them by force. They charge you for stupid reasons and the customer care never provides you the service you need. Service engg are the worst. They waste lot of time and always say that they can't do the service and would like to leave the home with out even fixing the issue. Have to follow up multiple times to get the service that you are paying money for. FIOS is the best which I am missing a lot.

Optimum new hidden increase is the elusive "network enhancement fee". Stealthfully hidden in the labyrinth of your online bill. Apparently no way to remove it or exclude it and these scumbags know they have you by the ** and just keep tacking on $10 a month late fee, always PRE-BILLING you for the next month, which makes it utterly confusing on purpose and now this. We want to drop them like a hot potato. They are the scum of the earth.

Wifi is the worst cable company, but of course it's the only service for my area. Good way to force people to use such a horrible service. The internet is slow, goes in and out all the time. I can barely download pictures while connected to wifi, and it's not even like I have a lot of devices connected to my wifi which is the sad part. Please be aware of this horrible service, and if anyone wants to boycott them somehow, please contact me!

Updated on 03/19/2019: This a continuation of my original complaint. I replied privately: "I don't like artificial intelligence. 2 technicians arrived this morning. Said it was the coaxial cable on the roof. Said it is fixed. I still want a refund for outages. I kept a running log after 10 days/calls & being told you don't see any outage. I even took pix of screen & modem with lights out. Please advise refund. Thank you." In addition, the repairmen left the old cables, equipment. I can't put this in my regular garbage. I want them to pick it up. I still have not heard one word from Optimum. It has been a week. I received my new bill. It has not been adjusted. If I do not receive a reply within 48 hours, I am removing my bill from automatic payment & am going to remit half. I still have voice outages - have to keep Closed Captioned on. Certain channels still go out. I think I am going to have to look for another carrier.

I have cables hanging from my ceiling. Unsightly splinters handing from my ceiling. 2 guys were here and each was worse than the other. The cable could have been hidden but the chubby guy was too lazy. The 2nd guy was more of a newbie who made the job worse and said that’s the best he could do. Duh! Can you imagine a plastic surgeon who puts your nose by your ear and tells you that’s the best he could do. What the hell are you guys at Optimum doing? No sub-contractors. I WANT GUYS THAT WORK AT OPTIMUM. NOT A FLUNKY SUB-CONTRACTOR. You have 1 more shot!

Optimum is the worst company ever. Period. I’ve been a loyal customer for a while, moved and continued to be a customer. There was no other company with access in my building so I had no choice but to have Optimum. First of all, the customer service is horrible! I started to have problems with the internet speed at a specific time at nighttime, making calls several times to CS, resetting your wifi on their end then work for a couple of weeks and go back to the same problem. One time they told me to go to an Optimum Store and to change my equipment because it was old. Got there and after waiting in line finally got to the window and the lady said they don’t have more equipment and once she double check in the computer she said I don’t need to update my equipment that they were fine (yes, a big wasted of my time).

Returned all the equipment for Optimum Feb 22, 2019 but I still received a bill for 03/01-03/31 for $240.68. I did a live chat with a rep and he tells me the "charges is not for the equipment. It's for the service". Meanwhile the bill says another charge for a late fee of $10 (I cut cable), $16.95 for Dvr (I don't have), $22 for 2 cable boxes (I don't have), and $10 modem fees (no modem). If that doesn't say they're charging for equipment Idk what to tell you. I even received a phone call from optimum about paying my balance and I said I was paying the whole bill soon. I asked what was the balance and she said $521.37 and I said, "WHAT my balance should be $511.37 for two months". Where that extra $10 come from? She says Idk but the bill will be due by 3/2 sat.

I have been using Optimum services for a long time and the only reason is that there is no other option. I have a very basic cable and the internet and I am paying $138. the fees and charges keep piling up without notices. In May 2017 I opted for the very basic TV and the internet and I was paying $92 and now after less than 2 years in March 2019 the bill has crept up to $138. Any new customers, just be careful. I do not recommend Optimum to anyone.

I have never felt so disappointed and disgusted by a company as I am of Optimum right now, I’ve been an Optimum customer since 2010. Usually when I have to move my service, for the most part it goes without a glitch. However now, I don’t know what is going on. I’ve been on the phone with Optimum sales/customer service since Thursday. I’ve call everyday and stayed on the phone for over half an hour, just to be lied to and deceived, no one follows through with what they said, and no one helped. I’m going elsewhere.

Never deal with them. First it takes forever to even talk to a rep if your bill is behind, the system will not allow you to unless you make a payment. They are billing me for a service I asked them to downgrade. And set up an appointment for a service upgrade I never scheduled.

Optimum by Altice is my ISP and beginning with my February 2019 bill they charged me $2.50 over and above my regular monthly internet charges. I called them and one of their customer reps said it's a fee to cover the costs of building out their fiber optic network. I've seen their trucks in the neighborhood working on that but I do not have a fiber optic connection to my residence. Optimum refused to remove the charges from my bill so I've filed a complaint with NYS Department of Public Services. All Optimum Broadband customers in NY should do the same. Not only do they rip us off for monthly internet charges that are way too high but now they want us to pay for their capital projects. I never signed up for that. And neither did you!!!

I got Xfinity from Comcast for at least 10 years before I move to an area where my only choice was Optimum. Some Initial comparisons: Xfinity: Able to watch TV and recordings on a tablet anywhere. Optimum: You can just watch TV on a table in your home (oh yes that's also where I have my TV and don't need a tablet). Xfinity: You can watch TV and recordings on your desktop and schedule or change recordings. Optimum: nope nothing works because a desktop has an external display.

I switched from Verizon wifi to Optimum recently... WORST DECISION EVER. Once we got the Optimum router installed, the wifi speed was great but the wifi fails to stay running. There hasn't been a single day without the internet going out MULTIPLE times. My family has called, and had technicians from Optimum come to our house and try to fix the problem but they clearly don't know what they are doing. They came twice and said that they have fixed the problem. But an hour after they left the wifi goes out once again.

My 2 year contract with Optimum ended in September 2018 and prices immediately increased. I called in October after I got the revised/increased bill to ask for the charges to remain the same otherwise I would cancel service. They would not meet the old price which was approximately $15 a month difference. I called promptly as indicated by the representative to end billing service on Nov 1 so I would not have to pay part of the next month cycle. They repeatedly called to solicit me at work. I was not interested in remaining a customer nor will I ever be one again. Then I received another bill in January and called immediately. I spoke with a representative on Jan 15/2019 who assured me there was a mistake and I owe nothing.

I signed up for the $19.99 internet for one year. It was supposed to change to $24.99 after the first year. After the first year I was billed for $29.99. After much complaining they checked the recording of the original conversation and verified I was right. They gave me $60.00 credit and started charging $29.99 a month. I just received a new bill where they started charging an extra $2.50 for "Network Enhancement fee ". There has BEEN NO NETWORK ENHANCEMENT. The last time I called tech support was because my 5 Mbps upload speed was 2.3 Mbps. Today I called billing and the girl agent said, "I will transfer you to tech support." That was over two hours ago. They have no intention of helping me today. Very poor service from an agent in a distant country.

I have been using Optimum for several years. Beginning Feb 2019 my bill went up from $39.99 to $42.49 for service optimization and upgrades. I called Optimum and asked for removing this charges from my bill as I did not agree to them. They transferred me 3 times with no result. I asked to talk to a manager and was transferred to a supervisor Ewin at billing department who could not help me either. I filed 3 complaints for being put on extensive hold without a proper excuse, not letting me to talk to a manager, and for abusing my right as a customer to remove the fee from my account. I was advised by a supervisor that my call will be returned by one of his 3 managers (Clarissa, Guroa and Hose) same day. None of them have returned my call at all.

Updated on 02/27/2019: This is a follow up to my post on 02/25/2019 regarding my cable company and the frustration behind canceling phone and TV service. As a loyal customer for decades I still wish to continue with their internet service. As technology in the cell phone industry has grown by leaps and bounds the home phone has pretty much become extinct for many people. Why pay for a landline phone when it sits on your nightstand collecting dust?

We have be a customer for years. Our internet and phone went out. We called and they could not come for over a week. The tech came, changed the box, spent his time talking to his girlfriend on the phone during the whole visit. The system worked for one day and not only did the internet and phone go out, I lost 2 of my TVs. Another tech was sent 3 days later. He came in and advised their connection needs to be changed which he did. Not only did they not want to give me a refund for the week and half without service, they charged for me for the service contract. Every time I called a supervisor was never available and when they were supposed to call back they never did. This company needs to be held responsible for their service.

We've had Optimum for several years. The service in the last two years has been slow and has had several outages. Tech came to the house and changed a splitter that we both knew and discussed was not the problem. He told me that it was the distribution box on the pole and it needs to be replaced. A ticket went in for the work and the promise date of the work was the next week. When I saw that it wasn't done, customer service (a very frustrating experience on its own) explained that they are very busy and they will get to it soon. 8 months later, I am switching to FIOS.

Calling "Optimum customer service poor" will not do justice to my experience. I will call it terrible and full of **. A first line customer care representative not giving a good service is kind of getting normal with many companies but a supervisor or a manager of a company treating its customers like nothing is a sign of extreme poor management in my opinion.

I have connectivity issues every single day. When I need the internet the most... Is when they happen to have an outage in my area. I've call customer service several times and is always the same excuse. Now their prices are increasing. I'm not having this crap service no more.