Optimum Reviews

Garbage company. Using AI instead of paying artists, directors, actors, and film crews is abhorrent, anti-human behavior. Your company does not deserve to exist.

I've had the service for about 3 months now. On 4 different occasions (2 times happening one day after the other) I've had to call because my internet keeps going out! I work from home and having Internet is essential to my job. 3 of the 4 times, I used the chat and spent nearly an hour on chat with someone trying to get me to switch my phone provider. I'm sorry sir/ma'am but I didn't call for my phones to be switched, I called because your Internet, that I pay for every month, is not working! I just started receiving text messages yesterday telling me that Optimum is aware of an outage in my area.

DO NOT WASTE YOUR TIME OR MONEY! Internet outages every other day and customer service is a JOKE!

If I could give this a five star negative, I would give 4. The wait time on the phone is short. Everything else is a hassle and INCREDIBLE WASTE OF TIME. The bottom line is - OPTIMUM system wants money upfront and if that's not a problem for you then think twice before giving them any sensitive info - you will be receiving tons of spam calls on the next day, requesting you to install app on your computer. I hope you know what that means. They will never leave a message. I attached the numbers called me, and some were unknown to the sales people I reached.

Optimum is the worst company I have ever had to deal with when it comes to customer service. We had their service for 9 years... 9 YEARS until we had finally had enough. Horrible service (every time water touched the ground the internet went out) when my wife works from home. We were NEVER offered any discounts or even a technician when the service went out time after time after time. Today we called to cancel the service.

By far one of the worse Internet providers I have ever had to deal with. Almost daily outages and terrible customer support. Recently after our "temporary" Internet line that has been laying on the ground for over a month was cut by a landscaper, I called customer support to get a technician. After being on the phone for 40 minutes I was finally told that they could not get a technician out for the foreseeable future because they have all been booked up for the quarter. It blows my mind they can just say your SOL and carry on. Avoid this provider like the plague. Only 1 star because I can't rate lower.

Worst company to deal with. The ultimate challenge is trying to end your service. I've been on the phone and transferred multiple times and they keep harassing me to answer the same questions over and over again. Do yourself a favor, don't do business with this company. There are many other internet providers, there's no need to go through this aggravation

I have been an Optimum customer for over five years. In April 2026, my service was canceled without my consent, and Optimum created a new account while mixing my personal information with one of my tenants. As a result, I now have four accounts under my name and have received bills from multiple accounts, including a $250 bill. Despite contacting Customer Service several times, no one has been able to resolve the issue. This is a serious error and a mishandling of my personal information. I request that Optimum immediately investigate this matter, remove the unauthorized accounts and charges, and correct my account information as soon as possible.

I would give a lower rate but there are no negative stars. I am having money problems and living on 1 salary. I called customer service because my bill keeps going up. They want me to switch to fiber optics with them, but the reviews are terrible. The only way to lower a bill is to cut service. What kind of company penalizes a person for not having money to pay high bills with everything going up. I am looking into other options because Optimum is too high. If you have to rely on entertainment from TV, you can't because Optimum changes your TV package. The company doesn't care about their customers.

I canceled a service 7 months ago and this company and their employees from Optimum advance loyalty didn't help at all and to get make worst they want to charge one more month because I didn't call in time. Worst company ever.

So I apparently didn't cancel my phone service along with my internet WHEN I PROVIDED MY ACCESS CODE SEVERAL TIMES and I've been paying it the last two months without even a notification from Optimum until I get a notification that it wasn't able to process. Why wasn’t I notified that the service was unable to be cancelled because I didn't provide a service code after spending an hour and a half on the phone listening to all the bogus offers they make you to try and keep you. Why do I have to pay the remaining balance in order to cancel it now?

Absolutely awful! They talk about price lock guarantee and don’t honor it! Someone checked my pan and now they want me to pay more than what I was paying before!! Absolute scam!!!

In an attempt to avoid getting screwed, I called to schedule service cancellation two weeks before moving out. Move out day came and went and it’s been almost a month since I called to inform I would no longer require service. Next thing I know I receive the next month’s bill like no conversation was ever had, and by this point I missed the cutoff. I called to officially cancel, and after sales pitch after sales pitch and transfer after transfer, I was ultimately told “too bad” when requesting a cancellation of the billing period. Here I am with a useless router and poorer for it. I understand there are deadlines and hidden rules within the fine print to pull a fast one, but zero attempt was made to work with me. I guess a whole month my money with no service provided is a plus for them, but the lack of accountability is appalling.

I called for Earthlink, I was transferred to Optimum, I explained what I needed, and they "Optimum" sent me a cable box. I had two days to get it up and running. It was not going to work. I called to cancel, they flat out refuse to cancel (I have it recorded). I asked for the man's name. He said Adam. I ask for his ID number, he states he did not have one. I talked for 47 minutes to try and cancel the service and he would just suspend it, stating that once it is suspended, I can cancel at any time (Dumb). I said, "Great, cancel the account my now," and we went back in a circle. Optimum SUCKS and I only had it for two days. It took 4 days, over 12 phone calls and at least 8 to 10 customer service people to cancel the service. I was never able to use for one week. I will have AI translate the call and you will understand the pain. Until then click this link, and others will explain their issues with this pitiful service.

Worst customer service for both internet and mobile. The mobile product you don't get any connection unless you are sitting in an Optimum area or using some other company's wifi. The internet they claim if you join their mobile platform you get a discount but then change you card or bank account a different amount every single month. And continue to charge you for month that's that already disconnected. Optimum itself is a horrible platform. Go elsewhere. But they don't care whether you like them or not because they still making millions cheating people all day long.

I would avoid them. In my experience, they will say they removed a package to help you save money, but it continues to show up on your bill. When you question it, they tell you that you still have to pay until the package is officially removed. My bill kept increasing with little to no explanation. Instead of addressing the issue, I was simply told that I had to pay the higher amount.

I hate this company so much. If you want to get through customer service you have to jump through hoops and be on hold for at least an hour. When you do get to customer service God only knows who you going to get. Are they home. Are they on vacation or where they're working from but I never get a person with no background noise. They never have an answer and it takes them at least 20 minutes to put you on hold just to get a response because they always have to so-call check the screen. You promised one thing and give it another. I haven't had this service for almost 9 months and I find myself calling every other month. I've been trying to get through to somebody today and I've been home for an hour and 45 minutes. This company sucks. They should go out of business and stop ripping people off for their money.

I am not an Optimum customer, I was many years ago but it was not a good experience, that aside my next-door neighbor is a customer and he has a problem with a cable hanging low across our street to which he was told they would be there Wednesday. (Today is Monday July 6, 2026.) He told me it took him over an hour to get through to Optimum and he is quite frustrated. I tried to call Optimum about 20 times and kept getting same response "No one available".

When I canceled they didn’t let me know I will be charged a full month because their cancellation don’t process on the same day. That company seems like a scam. No reason for a company this big to be so greedy.

I can only add a huge AMEN to others who have shared the same frustrating and infuriating experiences with this company. If you see the name Optimum run for the hills. After a few outages, several attempts to communicate unsuccessfully (24/7) live CS? FORGET IT, it's a joke. We moved to WV 2 months ago and options are few so this service was to provide my elderly, ill husband and I with internet so we could have our tv, the package cost us right around $200 month, which was our choice in order to get the channels we wanted. In that 2 mos. there were several times that the TV just cut off, wait a while, try later, maybe it would come back or not, numerous calls, runaround and one tech service appointment.

Well, let me just say! They were installing their product in my neighborhood and they CUT MY existing ISP! All the foreman said "Ohh, sorry about that"! Well, I work remotely, and because of them, I missed a day of work! I will NEVER use them as an ISP!

Adding to the abundant bad reviews. They are all liars indeed. And they treat you like you’re stupid. Tried to cancel when I switched over to another company. They said I could cancel the same day and tried to charge me the whole month. They spoke very fast and yes me to death to end the conversation. After I finally cancelled and wasn’t liable for the whole month. A rep calls me the next day and said my charges were still pending. Of course that wasn’t true. What a joke of a company. Really glad you guys will be closing soon with all the better competition around. Good riddance and god bless!

Ordered May 15, 2026; still waiting for them to show up for installation. Keep getting texts to pay up front. You cannot log in to the account since you have no active service. The emails state we will be there......4 appointments later, nothing. Calling customer service is overseas; 6 different people tell you different prices, and if you don't pay upfront $35, you are not getting a technician over. They keep on moving your appointment another week. Appointment is set for 7/1/2026.

I had a very disappointing experience canceling my service. Before canceling, I specifically asked whether I would owe for another month, and the representative assured me I had made the cutoff and would not be charged. Based on that information, I proceeded with the cancellation. To my surprise, I was later billed for an additional month. When I called to dispute the charge, the company refused to honor what their representative had told me. Instead, they simply pointed to their policy and took no responsibility for providing inaccurate information. Mistakes happen, but what matters is how a company handles them. In this case, there was no accountability and no effort to make things right. If you choose this provider, make sure you get everything in writing because you may not be able to rely on what you’re told over the phone.

I have never been so infuriated with a company than I am with Optimum. They have HORRIBLE service and they are as crooked as they come. I was on a phone call for over an HOUR just trying to cancel my service. The foreign guy whom I could NOT understand kept telling me he had to "double check" on that or "talk to someone" or "hold for a minute," and then he would come back and try to sell me another product. I told him right off the bat we were moving and didn't want their service anymore. Then, we STILL have not received our refund for returning the equipment, AND on top of that, we got another bill!!!!

I'm at my wits' end w/ Optimum. Been a customer for 15 years. Recently the old system died and the technician came out and only brought 1 streaming box and 1 TV box. I have 3 TV boxes & 1 streaming. The technician told me to either go to the Optimum store or order 2 TV boxes from Optimum. I called Optimum 4 weeks ago (on the phone for over an hour) to have them send me 2 new boxes & remote. To date I haven't received anything.

Lies lies and more lies. Before switching our cell phone plans we specifically how much it would be per month as their special was $50 a month for two lines. I then asked what the total bill would be with taxes and any other charges. Salesman said with all charges no more than $52. per month including all charges. I asked again 4 times if this was correct. Bill came in at over $90. They will lie and tell you what you want to hear. Two weeks later no satisfaction. Their 1.1 satisfaction reviews says it all.

Bad experience!!! I am elderly, and tried to cancel after 4 years, they kept me on the phone aggravating me for 45 minutes and enjoying it !!! I will never use them again not even if they gave me free internet, whatever apology they respond with is nothing to the way I was treated.

One of the worst customer experiences I have ever had. My mobile account issue has still not been resolved after almost 4 months, despite multiple follow-ups and countless hours spent contacting support. From incorrect bill generation to trade-in issues and shipping problems, there has been a problem at nearly every stage of the process. Instead of receiving solutions, I kept getting delays, inconsistent responses, and repeated requests to explain the same issue again and again.

Approximately 4 days ago on Tuesday night, Wednesday morning, my cable went out. I contacted Optimum via their chat. Explaining the situation, I did, the troubleshooting shooting as I was told to do and the box did not work. Turns out, it was something called the p o n box. I was told that I would be getting a technician to come out. And as soon as could be saturday morning, which was the earliest possible. I accepted the appointment and also asked if they could send someone sooner. They told me if they could. They were contact me, I then again. The next day also contacted someone through the company through the chat box and the same thing ensued. I was asked the same questions. Told them what it was, then I was told it was going to be a fee so that I could pay less to get something set up that I wouldn't have to pay the $100. I accepted that.

Worst customer service in the entire world. They are legit scam artists. I have literally spent over 20 hours on the phone with their reps and that's being nice. They continually try to upsell you rather than dealing with the problem. They have billed my three months at 78.00 for optimum mobile when I DO NOT HAVE OPTIMUM MOBILE. We as a people need to hold this corrupt company responsible for their fraud and blatant theft of $ from consumers. DO NOT USE THEIR SERVICES. They will promise you the world but deliver shit on a stick.

Avoid Optimum if you can. For almost 4 years, I was paying approximately $170 per month for internet service that didn't even provide 500 Mbps, simply because they were the only provider available in my area. The moment other companies entered the market with better prices, Optimum suddenly offered me 2 Gbps internet at a fraction of the price.

Updated on 07/06/2026: Beware of these completely incompetent people. When they send you a label to return their equipment they will claim they never received it. Keep the tracking number and tracking details for proof. The ** have called three times today looking for the equipment that was delivered to them on June 15th. I have given them the tracking number twice but they are too incompetent to find it. Their smoke doesn’t go all the way up the chimney.

By far, the worst tv and internet services I have ever experienced! We are able to use the services maybe 10% of the time. They are offline way more than they are working.

Getting a phone through them was the worst decision I've ever made with a phone carrier. They do not value customers not one bit and please believe me. I don't just put business on blast but I have to warn you before you make a terrible mistake. I received a device through Optimum. First off I was supposed to get a iPhone 17 e and instead I received a galaxy 17 which I had no idea I was getting remind you I was supposed to get a green iphone17e was not informed of this change.

Crooks. They are literally thieves. Should be shut down and the higher ups should be in prison. Service sucks. They overcharge and lie to sneak extra stuff on your bill. They change your bill without your permission. Stay away

I do not believe it should take 2 transferred called, and a 20+ call experience all but 6 of those minutes spent on hold for them to review my account for me to STOP services. A literally 2 Minute phone call taking over 22 minutes is actually ridiculous.

Quality of service was average with many disconnection issues with our smart TV and video games even at the highest wifi package. We changed our service from Optimum to Verizon and already had the equipment in our home. We called to cancel optimum and I explained for pricing and service reasons (because you are forced to disclose to proceed in the conversation) and they were extremely aggressive in offers to have me stay as a client. For over 50 minutes I declined offers or got put on hold. Once at the point of "wrapping up" the call disconnected and the call back was a blank line. I had to call again for an additional 45 minutes, where they said they didn't have record of my last call- even with it being a recorded line- and made me go through the entire process with aggressive offers again.

This has been an absolute nightmare and I haven’t even received installation yet. To be lied to continuously by every single representative is beyond frustrating. All the lies of “pay absolutely nothing right now” to continuous emails and texts about “your appointment is on hold until we receive additional payment”. In the course of one week, I have spoken to May, Ewan, Amanda, Ahmed, Henry, Oliver, Johnny (whom lied and told me I was being transferred to the dispatch dept) and finally Alaya gets on the phone and tells me “we do not have a dispatch dept but I can try to resolve the issue”.

Worst company ever. I don’t know how they’re still in business. Managers are useless and don’t know how to handle customers. The real problem is with them not the employees. I’d rather take my money elsewhere. If I could give 0 stars I would.

Terrible service (specifically customer service). Difficult to work with especially relating to canceling service. Representatives speak BROKEN English and put you on hold for an excessive amount of time. Very unprofessional communication, not at all concerned about customer satisfaction.

If I could give negative stars this one would take the cake. My elderly mother was signed up for a mobile phone service and charged over $150 during a 3 month period which was never utilized or used, because we never signed up for it. Also her bill went from 110.00 a month to 300.00. In three months she’d paid out over a $1000.00 to Optimum. I tried to call and resolve. The representative never resolved anything instead laughed at me for being concerned and patronized me. I was told a supervisor would be calling me in 2-4 hours, needless to say we never heard from them. Oh and was on the phone for 2 hours and never resolved a thing. Absolutely terrible service. I honestly thought I was being pranked. I couldn’t believe how the representative talked to us, laughing at our concerns. It was terrible.

A salesman came to my door offering an internet tv package deal. I was interested in the TV as I only had internet service from a different provider. When they came to hook it up, it wasn't the same deal, so I told them to cancel, and I ordered tv from Dish Network. They called back and offered a good deal, so even though I didn't want the tv, they said it would be higher for just internet, so I switched internet and added the TV boxes that I didn't even use. My bill was $37.60. After 5 months, I got a bill for $275.

I have been a loyal customer for over 7 years, that's what the Optimum customer representatives keep telling me. But loyalty does not mean much as far as pricing goes. New customers get great deals, obviously. I wanted my bill lowered but the only way to do it was to put my cell on a bundle with my optimum, locked in for 3 years. I am not a fan of this idea. Loyalty rewards should be a priority for the company. I would love to know my loyalty mattered enough to get awesome prices.

Terrible customer service. Once your account is disconnected they won’t let you speak to anyone. They gave me 1 week to return the equipment then charged me over 200 after I returned it.

Customer service is a nightmare. Lied to us about their promotion. We did not receive on our mobile phone and internet that was promised. Total scam. Switched our phone and now in the process of switching back.

I called to reduce my bill and requested internet-only service. The representative — who I believe was an AI agent, based on its unusual patience and scripted responses — repeatedly attempted to sell me cell service after I declined it multiple times. I was then offered a package that included my existing channels plus additional ones, with an internet upgrade from 300 to 500 Mbps at a discounted rate. I accepted this offer. At no point was cell service mentioned again, and I believed we were discussing an internet plan change. The next day I learned I had been enrolled in a cell service plan and a phone was being shipped to me — something I had explicitly and repeatedly refused. I called to cancel, visited their office in person, and was told it was resolved. The phone arrived anyway and I refused delivery. A week later I received a billing notice for the cell service. I was forced to place a stop payment.

No transparency in regards to pricing, promotions and customer service in general. Misleading customer is the norm. Not a trusted company to do business with. I don't recommend it.

I’m very disappointed with my service with Optimum. I have been calling every month because it changes in my bill. I have basic service, the lowest internet and my bill keeps changing every month and getting higher. After complaining to the retention center, they reduce it. Within the next month it goes right back to the same problem. I use to have auto pay with my checking account. I stop the auto pay and my checking account because they keep changing the prices, I do not feel confident with them having my checking account number anymore..

Optimum has HORRIBLE customer service and came to our home making no progress while leaving us with no service for 2 months. They never reimbursed us for the loss of service and when the technician took my equipment they still charged me for it. They gave me a bill for over 800 dollars even though I didn’t have their service and said I never canceled. Meanwhile I didn’t have their equipment for 9 months while they were charging me. This service is a JOKE!!! They even left the wires hanging on the pole in front of my home.

I will be leaving all services with Optimum. I have been hung up on several times when trying to cancel a service with the mobile dept, 7 times, which is still not cancelled, then I get hung up on when asked to speak to a manager.. Optimum, customer service is seriously below average, and the people they are hiring do NOT care about the customer, and it shows. Especially when every call is recorded. Yet, you are still hung up on, and get absolutely NO help at all.

Optimum is the worst company I have ever dealt with. They are extremely dishonest and have no idea what they are doing. You must constantly check over your bill because they are forever changing their rates. A few months ago we noticed that for the past 4 months they had charged us an extra $10 each month (an extra $40). I immediately called up and told them they stole that money, I demanded a refund which I did get but we made the decision that we couldn't stay any longer with such a company so I called Verizon and got rates and decided to change.

I had been an Optimum customer for 10+ years, but the service kept going up in cost until it was $265 or so a month. I had connection problems almost every day. I had been removing services like phone, premium channels, etc over the years and yet somehow always seemed to pay the same amount. On Jan 13, 2026, I switched to Verizon and called Optimum to cancel.

My service was disconnected yesterday for no reason at all, I've been up to date with my payments for the past 3 years and out of nowhere my account gets disconnected! The worst part is I have to wait 2 long days just to speak to the sales department and have my services reconnected. I’m soo disgusted and aggravated! This is a huge inconvenience!

I signed up 5/29 for new services. I was told I would have a tech come out the following day between 11 and 2 PM, 1 PM rolled around and I called Optimum for them to say that a tech was already out and nobody was home at the address listed. They put in another ticket for a technician to come out within a half hour to an hour mind you still didn’t receive any services. The technician called around 3 o’clock stating he couldn’t come back out because he was no longer in town. I advised he never called me before showing up. He stated there was no phone number on file but it’s funny how he called me this time and there was a phone number on file. He also verified a wrong address that was never given to them.

I've been with Optimum since I opened my business. Over 10 years. Had coax and never had an issue, only high prices. They pushed fiber service on us, it was better, faster, than the story they tell you. Let me tell you, since they switched me, I've had nothing but issues. I'm losing business because customers can't reach us. They had 7 techs out, they changed everything, but nothing helped. They themselves said it must be in the pole I requested to switch back, but they refuse to do so. I've been on the phone with them for countless hours regarding this issue. STAY FAR AWAY because they DON'T CARE about your business. IT'S NOT WHAT IT USED TO BE. They just want your MONEY.

I have had trouble with phone service for 2 years. I hate changing companies. They can never find my account. They hang up on me when I have a problem. They over charged me. I had to pay for a full month when I canceled service and should have paid for 4 days. I paid my full $50.16 for the whole month. Forget about a manager. Impossible. I would not give Optium cell service to my dog.

Okay pricing but they lied and said that my house was compatible for connection and when I received the modem I didn't have anywhere to plug it in and they're going to charge extra to install a cable box. On top of that after I got the service there's CONSTANT outages every morning and night with ZERO warning and it takes hours to get thru to customer service and by the time they run you thru the basic turn off turn on troubleshooting tree you already did 10 times the outage has passed and they call you a liar.

If you are trying to get services from this company, don't waste your money, or time and energy. Just downright a horrible experience is in your near future. This review is not accurate, because I had to add a star in order to review this horrible company. Again keep your money and run for the hills.

I am moving two states away and tried to cancel my service. They kept hammering me with offers to transfer my service. I told them over and over that their service is the worst internet service I have ever had! I am waiting for a supervisor to return my call. They probably won’t call and when I have to call again, I am going to be really mad!

The worst company I have ever dealt with. Extremely poor customer service and their prices are outrageous. Plus they treat long-time customers like garbage. Stay away from this company.

I canceled my services with Optimum on October 2025. It is May 26th and I am still spending countless hours of my life disputing their billing errors. Over and over again different representatives have assured me the billing had been solved and today I received a threat to be sent to a collection agency. I take my credit score seriously and I will end up paying again. The managers and representatives at the phones do not solve any issues and they keep referring to the computer generated bills. They did not acknowledge their mistake or offer to clear the charge that I had been told was paid.

Terrible, horrible customer service in the world, trying to cancel internet and mobile phone service almost 1 month, customer service offering bullshits instead cancel service. They are hiring people for customer service from countries even properly can't Speak English, worst customer service, don't get involved with this company.

I had a decent experience with them. Internet service was good in the beginning and throttled by the end, especially in the evenings, weekends and holidays. When I called to cancel the agent didn't hassle me. They also gave me no instructions to return the modem, never even mentioned it. Then I get a bill for $166.00 for the device. I can't get anyone on the phone. I have to just figure out how to return it by myself. Our local Optimum location is permanently closed. We went with fiber optics. There's a nationwide infrastructure scheme going on. Save yourself the hassle and go with fiber-optic if it's available.

If I could give optimum 0 stars I would. My parents have optimum and they have the worst internet service I’ve ever experienced in my life. Consistent at interruptions than they are working normal. You guys actually suck——I recommend to anyone in NJ use XFINITY. My brother asked me when he moved to his new house if he should get Optimum fiber. I laughed and said, "Absolutely not unless you like interrupted services then sure use Optimum." You guys are the worst. I hope you go out of business. It be a benefit to all customers.

My experience with Optimum was horrible. If you are considering moving your business services to them — STOP. It is a huge mistake. They do not care about their business customers at all. Our business needed internet assistance on a Saturday morning. We explained to customer service that we could not process credit card transactions without internet service and urgently needed a technician. We were told the earliest available appointment was TEN DAYS away. Apparently, they believe a business can survive without internet service for ten days. Completely unacceptable. We pleaded for faster assistance. The representative walked us through troubleshooting steps, and we tried everything they suggested with no success.

I have been with Optimum since before they were "Optimum". My complaint has been the same since the beginning. Internet connection drops off "constantly" & I have to disconnect /reconnect/repeat. Usually within a minute of starting and then continue over and over... for years. Every time I complain it's the same routine. First, they blame "my" gear. Well its not... over time 1 new computer, 3 routers, and 3 modems, no change. Service techs come out, again start out blaming gear, then will finally say "there is some problem with the incoming signal but it's farther down the line and we'll have to send out a crew to work on the equipment on the pole. AND NOTHING EVER HAPPENS! And the saga starts all over again, for more than 6 years!!! (One star is actually too generous; a star symbolizes good or positivity.)

I just transfer my two lines from MetroPcs to Optimum because they offer me a SUPER price for mobile and internet. Everything runs smoothly with the super friendly and kind representative, connection successfully. When I called to register in auto payment the representative offered me several time over the phone call a third “free” line and a Motorola cellphone with a payment of $5 a month for 12 month, she assured me that accepting this “special offer” I’ll be placed as VIP customer. This turned in a big scam; I was charged $41 for activation and gave a new telephone number and I have to wait for the equipment to be shipped to my home. Never received the telephone and the line never was activated.

This has to be the worst company ever. That use shady business tactics like bait and switch, telling you one thing and then trying to force you to pay for another. I repeat do not deal with this company unless you want to be screwed over. Would give no stars. They are crap.

Had this company for 7 years back when it was Suddenlink. Filing lawsuit due to speeds not being delivered as promised and advertised. Horrible customer service. When asked to send technician out to bring new box, they refused. Internet drops every 20 seconds and reconnects. I'm done. Will be suing class action. Going with Starlink.

Customer Service worst ever. First you talk to a dumbass robot for 15 minutes before you get to be on hold for 30 more minutes to talk to a dumbass human. They are in front of a computer and don't even know where outages are. Not to mention, no idea when their poor service will be back up. The worst company I have ever dealt with in my life. Changing your name from SOMEDAY link to Optimum didn't work. Same bullshit. Just a different name. I will be streaming my TV today. Goodbye, good riddance.

This is the worst company I have ever seen in my life. My internet goes go off almost every second day since last 15 days. Four technician came in that period, took our valuable time and space, fix the issue momentarily and within few days it goes off again. I called almost 50 times in last 15 days to resolve the issue. Even lastly I tried to cancel the service and they even didn’t cancel the service and give me false promises. Till today’s date my Internet is not working nor they cancel my line. I feel like I am in prison at my own house, I can’t do anything without Internet.

The call center is horrible. When trying to cancel the service they refuse to listen and keep trying to talk you into staying with them. Then they transfer you to someone else and when they cannot talk you into staying they transfer you again. Each time they transfer you they leave on hold for 5 minutes. The stall tactics and double talk are horrible then they get defensive when you refuse the service. This was the WORST call center experience. They try to make it so difficult to cancel that you give up. It took 45 minutes to cancel the mobile service.

Optimum is the worst. My dad is 89 years old and his house was involved in a fire. His neighbor's house went up in flames. My dad’s house was affected. No power, cable box burnt to a crisp and some other damage. I called Optimum the next day the fire occurred and reported this. My dad received a bill anyway. I called and they want to take him to collections if he doesn’t pay. The person I spoke with was Heidi. She refused to transfer call to a supervisor. This is the worst customer service. The way she wanted to help was for us to pay bill and then they will see if they will reimburse us.

Lied about the price. Terrible service. Embarrassing customer service. Never make the mistake I did. Difficult to cancel.

I canceled service on the first day of my billing cycle (5/16) only to find out that I needed to have canceled by 5/15 in order to cancel before my next billing cycle and not be charged. This means I am being charged an entire extra month of service. Of course there is some small text somewhere with this policy.... but who reads this...ever? To me this is representative of my experiences with Optimum -- slow, expensive service with bad customer service. After over an hour on the phone I even had a manager tell me that the system isn't run by humans and no-one can override the policies setup. Why do humans want a service not being run by humans?

Frequently experience unstable internet for several days in a row or several times in a day. Frozen on Zoom calls, having to repeat what was being said, that frequently impacts any intellectual response that you are trying to communicate with repetitious statements. Having to depend on my phones' hot-spot from another company to complete my work.

Every time I call, I have to wait at least an hour to speak to cancellation team. I called twice. They still giving me runaround. Please help. They charge me every month for mobile service I don't even have a device.

These people have a ** technician that always lie and say he came when he never did and don’t. Nothing ever have. Nothing happen to him then they have a ** American come out to fix the problem and take the get behind it. And the bad thing about it the company knows about it and never fires the ** guy. Just let him continue to pick the easy jobs and leave the ones he got to actually do some work for the people of color no matter how much later that happens.

I called to cancel my service expecting a simple process, but it turned into a frustrating 45-minute ordeal. During the call, the representative repeatedly pressured me to stay, offering discounts and asking me over 10 times to reconsider instead of simply processing my cancellation request. I eventually had to ask for a supervisor just to get the cancellation handled.

*Service was at best intermittent. Spend literally 30 min to HOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem/router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics Optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, whose main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told, "I would NOT stay with your service even for FREE."

For the last month, I attempted to change Optimum for another service, actually two, first Straight Talk and now Consumer Cellular. No matter how hard I tried, I could not escape Optimum. I requested the pin code a number of times and received. Each time I used the PIN code to enroll in my new service, I discovered that I was still enrolled with Optimum. Somehow, Optimum remained my provider while I thought the change had been made. I had one customer service person tell me that he couldn't provide a PIN code because he didn't like my answer why I wanted to change providers, and he hung up on me. Another provider grilled me for 20 minutes before finally providing me with the PIN code.

18 months sober. About to be ruined by this company. Getting service from them is nigh impossible.

I opened a chat with Kylo to lower my bill and he said if you switch your landline to a cell phone your monthly bill will drop from $186.69 to $183 for a year and it was a lie and I actually give a $38.18 as deposit one time pay and I will have to pay a separate bill of $19.30 each month and it is a completely separate account and I started this chat to save money so my monthly bill will go down. Instead it went up to $214.02 and plus $19.30 each month and I had to stay one the phone for 2 hours to cancel the cell phone.

If there was a no star review I would definitely give Optimum a no star review. They're a scam & lying company. They real quick to take your payment but DON'T hold up their bargain. They promise a $200 gift card after 3 month of service. I signed up December of 2025 & still waiting on my gift card. Empty promises. Finally today (05/08/26) I got a hold of some guy only to tell me that I DO NOT qualify for the gift card since I switched out a box that wasn't in my name. I was told to get a new box in my name so I did & was told that I will get my gift card after 3 month of service. Wrong. The old box was in my ex room mate name who no longer resides here. He was also promised a gift card which he also never received.

Just had our Optimum internet installed by a tech named Devon from Branson Mo., what a fine gentleman. He was, kind , very good at his job, showed up early, got us going quick and efficiently, and was a joy to have at our house. I hope his higher ups read this and treat him like the valuable representative for their company that he is. Thanks Devon.

Consumer beware. “Do not use auto pay” or save your credit card, checking account information. Optimum has proceeded to withdraw charges after I closed my account without any authorization. They charged my checking accounts multiple months at a time! They will not answer, they do not have a person handling this situation. They can take your money as often as they like!!

Most horrible company I've ever tried to deal with! Refused to cancel my service! I was told 4 times it was cancelled and they kept harassing me with text and emails. Just to find out it was not cancelled at all! And it still isn't. They refused to listen to me, I cancelled the day I signed up. I kept T Mobile, which is an awesome company. I didn't know they were here where I moved to in NC. So I stayed with them.

Today is day nine of our Internet outage at our home. We’ve had no less than eight different technicians come out to restore our service unsuccessfully. We’re in a complete circle jerk of one technician coming out to complete a small task saying the job is complete and leaving without even verifying whether service had been restored. I have no idea how this company is still in business other than the fact that they’re monopoly in our area. We went out today and bought Starlink. It’s $350 for their top-of-the-line equipment. They have a 30 day free trial and a three month $29.95 special at this time. I suggest you all take advantage of it.

Horrible service. My internet goes down daily. Numerous calls to customer service have not resolved the problem. I would have dumped them a long time ago, but they have a monopoly in my service area.

I have been trying to cancel my subscription for two months. I no longer have the equipment, already mailed it in as required, but am still being charged and offered discounts. All I want is to cancel my subscription....

My mother passed away almost a year ago. I brought a death certificate and her modem and everything too. A store in Texas. She lived in Hot Springs Village AR. I’m trying to settle her account and come to find out. They are still charging her a monthly service. A year later they are completely unhelpful over the phone. They say I’m not an authorized person on her account and she would have to authorize that wonder how that’s gonna happen.

My Optimum services went down on 5-2-26, at 3:00pm, at 3:17am on 5-3-26 my services is still down. My whole bundle TV, internet and landline phone. This is why you don't bundle your services. Optimum is advertising to bundle your mobile service, don't do it, I would have no communication, and the only contact you get is a robot, money grabbing company, you get to speak with a live person for upgrades or missed payments.

I've been with Optimum for a few years. They are poor service provided and beware of their billing policies. Your T&C on bill charges can change anytime, I believe. I had to keep up with them as no other internet service provider cables allowed at my apartment in private community.

I have been a customer for three years, and I recently paid my outstanding balance of $251. I fully understand that service interruption can occur due to nonpayment, and I take responsibility for that. However, I am extremely frustrated with the requirement being imposed to send a technician to my home in order to restore service. My equipment is already installed and was working prior to disconnection. This situation should only require a remote reconnection signal, not a full technician visit or replacement equipment. Requiring a technician in this case is inconvenient, unnecessary, and does not make sense from a customer standpoint. I would like my service restored remotely without requiring an in-home visit. If there is a specific technical reason why this cannot be done, I request a clear explanation. I value the service, but this process has been frustrating and inefficient. I ask that this matter be resolved promptly. Sincerely, Cynthia

Yes I have had Optimum for a little over a year now. I'm in heart failure and this is the last thing I need is dealing with these people. Over the last year we have moved so as soon as we move they started telling me that I had a balance of zero dollars and I would ask if my internet was going to be disconnected and they would say, "No. Rest assured your internet is not going to be turned off," and guess what? It was. Now I can't catch my bill up and it's at 160 some odd dollars because they keep jacking up my late bill and so for a couple of months I owed $160. I'm done with these people and if you call try to pay a bill, ask for an extension anything like that if you don't sign up for their phones then they hang up on you or they tell you you have a Bill of zero and then turn your ** off. I'm done.

I'm writing this review on behalf of my mom and dad who have been customers of Optimum for over 16 years. To quickly summarize, their account was disconnected with a woman (not any name I or my parents recognize) made a sales call asking for service at my parents' address. The result was their account was disconnected. They learned this when they attempted to return their cable boxes for new ones at the Optimum store because they felt the issue might have been with the boxes themselves. To correct this they sent a technician to the address who left them with a bad cable box.

I am extremely disappointed with Optimum. They seem to have a policy of increasing prices by at least 20% every single year without any improvement in service. What is most upsetting is how they treat low-income seniors. On a fixed income, these massive annual hikes make the service nearly unaffordable. It is easily the most expensive provider in the area, yet the value just isn't there. Do yourself a favor and look for any other alternative.

Where do I begin ... This is the WORST customer service experience that I have ever encountered!!! My father-in-law is in his mid-90s and lives in another state. He has been a customer for many decades. When he received a subscription to Netflix as a gift, he tried to cancel the cable TV service to reduced his monthly bill. He called customer service many times, and after an hour and half each time, NO progress was made. The strategy is to confuse the customer, put the customer on-hold numerous times, use terminology they do not understand, etc... until the customer gives up. They do take advantage of the older folks - what a SHAME!!!!

DO NOT WASTE YOUR MONEY OR TIME! I opted for self install for internet services. Got my equipment and needed a technician to run OUTSIDE LINE. THREE WEEKS IN A ROW I was allegedly scheduled with NOT ONE TECHNICIAN SHOWING UP, only to call after every appointment time and told "you were never put on schedule." Called THREE TIMES NOW to have account disconnected and moneys returned. I'M STILL WAITING, IT HAS BEEN 3 MONTHS. Customer service is outsourced offshore and TERRIBLE at their jobs. You'd be better off not having ANY services than trying to connect to this absolute garbage.

Don't do business with this company if you plan on canceling service in the future. It's a nightmare. They run you around for over a hour to break you into giving in to whatever other discount they offer. Don't fall for it. Hold your ground. Get away from them if you can. Their service sucks.

Absolutely worst customer service…waited entire day for service and told job was scheduled incorrectly and would require another day…no regard at all for the customer…was kept on the phone for over 3 hours.

I ordered Optimum fiber optic service 1 gig for $45 a month and free installation. They came and installed, it was not fiber and when I got my bill the was a $100 charge for installation. Customer service is horrible and does not know how to solve my problem. So I would discourage anyone from falling for this completely false advertising!

Updated on 04/28/2026: Meanwhile, I was told that 24 or 48 hours. I would get my old phone number back. It’s been at least four days and my number has not been returned to me. And now they’re messaging me privately to say they’re sorry. I had such a bad experience. Every person I spoke to said that to me, but nothing changed.

My mother passed away on 2/15/26 and I called Optimum to disconnect her services the next day. I returned the equipment on 2/18 to a local drop off. In March an automatic withdrawl from my mom's checking account was taken and I contacted Optimum numerous times and every agent assured me I would get a $149 refund which I never got. The rude supervisor told me on 4/27/26 that they all made a mistake and that I am not getting the refund because the cycle started on 2/16 and my mom has to pay for the full cycle. This after being customers for 30 years. I... loathe... them!!.

Worst experience ever. Got Home Internet 2 months ago. Didn’t work from day 1. An inside technician came, couldn’t fix it, put in a work order supposedly for an outside technician that was supposed to contact me within 2 weeks. 2 months later and no contact. Booked another technician. He came and refused to do the outside work. WORST INTERNET PROVIDER.

Please save yourself from the worst possible internet provider in the USA. I had, unfortunately, to subscribe to this subpar service due to lack availability of other services in the area. The customer service is a joke and you will feel transported in a scary boring twilight zone where your words will not be heard or respected… You will have to scream to get attention and you will lose your patience when you’ll try to cancel! A total nightmare and a very expensive one! Even the employees in the store are shocked by the prices and suggests to call and ask to cancel hence they will offer a discount… Interesting… 🤨 I didn’t know that Optimum was a business similar to a flea market where you can bargain! At the end of this not so idyllic relationship with scammers (yes you are scammed by paying three or four times more than other companies) you have to bring the equipment back to the store but they will charge you regardless…

Product is fine (when it goes out it may take them up to 24h to repair at my second home) -- but the service is beyond atrocious and horrible. It's like they found the actual dumbest, least proactive, most lazy people on the planet and decided to put them all in one call center. If you have ANY other options, avoid. They issued me a credit for an issue... but neglected to remove my autopay. So they issued me ANOTHER credit, while ALSO neglecting to remove the auto pay (even though they said they had). I had to check this time to make sure that I wasn't going to be charged via auto pay (while I had a NEGATIVE balance) -- but alas, they did not. This is only the most recent example of terrible service.

I live in Leander, Texas. They've kind of monopolized the area for unlimited internet. They are absolutely horrible! Hot trash! Outages at least one stitch twice a week. They are terrible. If there was another option, I would jump on it. Their prices are horrible, their surfaces horrible, their coverage is horrible, they are the worst internet service out there, bar none!

Worst service and customer service. Surprise fees, “discounts” that never appear, random extra charges that don’t add up, “lost” paperwork when I tried to cancel… I have been trying to cancel this service for over two months! I have called multiple times, used the chat box, emailed- even filed complaints and disputes! Yet all they do is continue to charge me and force me to pay hundreds of dollars for poor service that goes out all the time and back for the two months that I have not lived there!! I even escalated it to “supervisors” who were rude, curt, and discourteous. Extremely unprofessional service. Very frustrated.

Optimum is terrible. I knew they were terrible but thought maybe over the years since I had service with them it may have improved. It has not. I have had optimum for less than one month and am already attempting to cancel. They are not letting me cancel, most definitely so they can charge me for another month of service, after charging me twice the price I agreed to and was told I was going to be paying for the first month. Optimum is nothing but a scammy business, and have not improved at all over the years even though no one has a good experience with them. Please, save yourself constant headaches and get internet elsewhere.

Terrible internet! I would recommend trying every other internet company that's out there first! For months I have barely gotten 5 mbps upload speed. Clearly this company does not care about improving their internet for its customers. Don't bother with Optimum!

Horrible!!! They rob their loyal customers. If you stay with them for years be prepared for your prices to drastically increase. They won't lower the price ever however if you are a "new" customer they bend over backwards. I would not recommend them to my worst enemy. They take advantage of you. Stay away. You can use anyone one even dial up over them.

It's extremely difficult to cancel anything. It took over 2 hours on the phone to cancel my tv services. They constantly bring up the price, they offer deals for like 2 months then your bill goes up a lot after, and majority of the time they have zero deals for existing customers. Internet constantly goes out. I try to call, message on the app and nothing improves. If I had more options in my area I'd leave.

Very disgusting customer service and they only worry about their payment. I put my account on seasonal hold and they still charge me even more than my monthly subscription, even after disputing they still go ahead and charge and eventually threatened to take my account to collections. Very unprofessional company!

Ordered Optimum internet because my old provider didn't service the area I was moving to (Aug 2024). Fast forward, my bill has been higher and irregular the past 7 or so months. Called in and got the run around, then was finally told it's because of HBO, which I have had for YEARS previous to getting this internet, so why would I ever order it from them? Right - I didn't. They sneak these promotions in and because you don't know its there, you don't know to cancel it after 12 months and they start billing you. They refuse to credit me for the 7 months they billed me and wouldn't allow me to speak to anyone with authority to actually do anything. Cool - if they don't value my dollars, I will take them some place that will.

I have been dealing with them since September 2025 to get an account closed that I do not have. They have removed so much monies from my checking account and the equipment was returned unused and never even opened. I am a disabled person who cannot get any help after so many calls and chats that I have lost count. Can someone please HELP ME.

Bill increase of $65.00 from last month to this month. No relief! No promotions! Customer for almost 18 yrs. Much cheaper solutions out there. Bye, bye Optimum.

It's much too long to write. Suffice it to say after 4 separate 40 minute phone calls, the issue has not been resolved. And this is what we pay for..😡

Optimum will never have me as a customer again. All of the reviews about their dishonest pricing and horrible customer service are justified. I would highly recommend anyone considering using Optimum as their service provider to seriously reconsider. I have dealt with their local store, online customer service and corporate and now know that their entire business model seems based only on the bottom line with customer service being an insincere afterthought at best. What follows here is what I typed up before my final call with Optimum's Executive Customer Relations representative. The only thing that person did was to remove an unjustified late fee which had been applied to my account: I will never return to Optimum as a customer and I intend to share my experience with anyone who asks. It has become obvious over the course of my time with Optimum that everything is geared towards profit and little towards customer service.

Updated on 04/15/2026: Now I’m getting call from Optimum saying I didn’t return my equipment and that only return one equipment. I have an email and receipt proving I brought four pieces of equipment. This is harassment. I am going to have no choice but to involve legal action. Then I’m suppose to get a prepaid card for $337 but get another email saying it’s for $21.40 instead of $337. Pictures attached.

In regards to customer services when I have questions and they're not hearing a sale they hang up. This has happen several times plus. Their advertising is a joke. They say they have special deals and promo. Well this is where me and customer service collided and I still not get what they say I'm suppose to get with what plan I chose. Like I said if they hear no sale just want what they promise they hang up.

If I could rate Optimum less than one star, I would. Their product is good but their customer service is horrible. I just spent 1 hour and 14 minutes trying to cancel my service. It took talking to 4 separate individuals and listening to offer after offer to keep my business then saying no over and over again. I first tried to cancel 9 days ago. They didn't, and now I have to pay for an extra billing cycle. They have the record of me trying to cancel but recorded it as I was still considering their offer even though I was disconnected from their service.

Optimum are the biggest crooks. It’s IMPOSSIBLE to cancel service!!!! And even after you finally cancel it they will still be taking payments out of your account!!!! Such a dishonest business and the service is not that great!

On 4/10/2026 at 1:47 pm Mastec was contracted to come and do a installation, in the process wires were cut and left exposed, multiple neighbors lost all service and when approached regarding the issue refused to correct the problem. When it was escalated to Cutis in escalations I was informed they would not be sending anyone until the next day, no supervisor was available and it is what it is. I will be posting this in may placed as exposed wires endanger those passing and the location is 200 yards from an elementary school. This is completely unacceptable! Exposed wires, kids and multiple affected does not warrant an emergency visit? What kinda of company does that!

This has to be one of the worst companies for internet. I was with them for years because where I lived they were one of two. Internet always went out of it got too hot or too cold. I got a ton of discounts but that only does so much. I moved and they offered me four months for free and about a year with discounts.. No thanks. They still call me to this day and I haven’t been with them two years now. Actually crazy. They wouldn’t email or give me any information to where I turn in the equipment at all. I had to drive three hours out of my way to find a store and turn it in. They are still trying to say I owe them around $50 to this day because it’s “late.” No information. A third party installed the internet and router and could never find there store or get information about a closer on. I lived in a small town. Actually insane. They said it would be handled and fixed. It hasn’t.

I would have been better served to go with DirecTV. The customer support amounts to a recorded self-help or chat service that almost never comes to a usable end. Run!!!! Don’t walk away from Optimum. If I could leave zero stars, I would.

Optimum should be ashamed of themselves. My 78 mother is paying over $350 a month for the "Core" Service (whatever that means). I called to try to get it lowered but Jomar (actual name), the customer service rep said "Sorry no current discounts at the moment". He then tried to get me to enroll in auto-payments or sign up for some other nonsense service to save $50. That's real responsible of a company to try to screw over a senior citizen on a fixed income even more than they already are.

Don’t fall for the “Free“ phone.!!! This is a total scam!! First of all they don’t tell you everything upfront about this promotion. Secondly there’s an $60 activation fee and taxes $25 your free phone. My first bill included payment for the phone plus monthly payment. I called several times to ask why I was paying for a so called free phone every time different answers and different excuses. Customer service would offer multiple discounts just to get you off the phone. So after 3 months of my bill being $40 dollars which it was supposed to be $15 or less I cancelled my services. It took me over an hour to cancel because customer service kept trying to pressure me into keeping. Finally it cost me almost $400 for a free phone.

I had trouble logging into my internet account. I contacted customer service for help and was talked into signing up for phone service with an incredible deal. After spending that evening contacting my current carrier to get a transfer pin and not being able to get one I went to bed and thought I’d handle it today. Well I still had an issue today and I just called Optimum to see if my phone could be transferred without one. Right away the first man I talked to kept interrupting me so I could not give him the answers he needed. When I could answer he seemed confused and then go back to a previous question I already answered. After about 10 minutes I told him this is not worth the hassle and I’d like to cancel this service. I must have told this man to cancel it about 15 times because no matter what I said he continued to try to talk me into keeping it.

This company is beyond disgusting. Do not use this service. I did connect a third line last month and got ran around by 10 different people cause no one knew what the hell they were doing trying to force me to keep the third line. I finally got it disconnected and it was supposed to be officially disconnected on the second so I called up on the second and they said it would be done at midnight and here we are today and the phone number is still active and working. I never saw a bunch of pieces of garbage work at a company like this in my life. No one knows what they're doing and they all absolutely suck. Do not use this worthless company. Go To Verizon.

My name is Derrick. This is my 2nd time as an Optimum customer. Like my previous time, I was dishonestly billed for movies I didn't order. This 2nd time, I was offered a promo with HBO MAX. Lo & behold, I was being charged for HBO MAX. It took me a number of calls to get it solved. Optimum claims to be 100% fiber, yet it's not available where I live. My friends all over Brooklyn say they can't get Optimum fiber either. What gives?? Now because I'm on copper/coaxial I am still experiencing pixelation & slow 'net. My friends with FIOS all laugh at me because I can't get FIOS...yet!

Worst company ever. Made me spend over $600 on a bill we tried to pay. Our minimum was $270. I am not satisfied. I am going to a better company than Optimum cause we should not be paying $600 cause I and my roommate are in a group home and it's not right for optimum to do this to us.

Consumer Reports rates as one of the worst internet services in the U.S.. Internet speed promised never worked. Constant outages. Pathetic customer service. When you want to stop your service, it takes multiple calls and hours of your time. Document all conversations as you will be going back and forth with different people/departments. No consistent policy. NEVER SIGN UP for Optimum service.

Not only the worst customer service but business practices that are far from consumer-friendly. First took 3 phone calls to cancel service after my rate changed 3 times in one year. Second, I was told by 2 people that it was cancelled, but 4 weeks later get a bill and cancel for non-payment. Then I am told that I have to pay because the day I cancelled and returned the equipment was the start of the month, so even though our billing is for the month you used, I have to pay for next month....

We had service installed in Jan. not what we were promised. Internet out multiple times. When you do get thru to customer service all they want to do is add phone service. Finally in Feb we called to cancel service and all equipment was taken to Conroe location. Now we are receiving a bill for over $400 I called on Sunday and end up speaking to a supervisor and he told me that he shows in the system where we called in and canceled but they mistakenly didn't disconnect it. He told me we owed nothing as we called before the next billing cycle. When I called today the guy told me that we owed $31.68 and because of that he could not cancel service. When I asked to speak to a supervisor he first told me it would be a little bit of wait then told me that the supervisor would tell me the same thing he did. It has not been resolved as of yet but if you are looking into Optimum for service I strongly advise you to check other options.

This is the worst company to deal with. Nothing but issues since July 2025 when I switched to their fiber network because the 1G internet was not working well with the coaxial cable. After numerous calls to their customer service number that is on their bills and getting nowhere, I started speaking to the Retention department. After numerous calls to Retention, I was given a locked monthly price for three years. But every month the bill was more than the stated price. I was told the promotions had ended that is why the price went up. Again more calls to Retention. Finally I found a number to Corporate Customer Service. I spoke to one of the agents who went over the recorded phone calls and confirmed that I was to have the three year price lock. Again the next bill was more than the locked price. Another call to CCS with a different agent, confirming the price I was supposed to pay. 3/31/2026 received new bill, again more than I was supposed to pay.

The customer service sucks. There is a terrible speech barrier when talking with the representatives. They are not very knowledgeable about their equipment. He had no idea if we could obtain a remote for the vision impaired. We are in need of a control that uses voice control. It was just frustrating talking to someone that could not answer any of my questions.

Would give 0 stars if possible. Called to cancel my mother's service as she moved into a nursing home. First time kept repeatedly trying to stop me from cancelling, convince me to transfer the service to someone else. Literally would not listen when I said there would be no one to take over service, stop all services immediately.

The worst internet service I have ever had. 3 weeks of internet going in and out and sometimes for days. I work from home and they say sorry we can’t help. They came twice and switched out boxes and said ok all good. Next day out again. They are the worst and would never recommend them to anyone.

I’ve been struggling for almost two months, first to activate mobile lines which was offered to me by Optimum, after 7 weeks of trying to activate the lines, I’ve been trying to cancel the order and get my money back from them. Almost two months later I get a mail stating that the lines are activated and I need to pay. Spent almost 3 hours on the phone with them, no joy, according to them my lines was activated 7 days after my initial request even though I never received communication from them and me phoning them 2-3 time a week for 7 weeks, which they kept telling me they have no idea why my lines are not activated. This is a battle and I’m not going to leave it here. I’ve sent to mails to their brand complaints address as well, no response. But I will take this matter to the next level.

At first, I had no issues with Optimum internet, THEN in December 2025, I had to contact Customer service because I was in need of a little extra time to pay my bill FOR THE FIRST TIME IN the 10 MONTHS I had them! I'm disabled and on a fixed income; I was in a chat with a Rep on Optimum website when the rep replied to my request, "that's not my problem, Michelle"! I literally started to cry and knew I was DONE! with this company! I called x-finity and they set up service the next day and now I am also paying $20 monthly! I also get excellent customer service and no one discriminates against my disability!

My wife and I were excited to be moving into our new home in Melissa, Tx on March 28, 2026. We called on February 12th to set up - or so we thought - service to be installed the same day as our move-in. Should be good since it's well over a month in advance, right? WRONG. I get a text from them at 6pm the day before our move telling me our appointment was paused due to lack of a deposit payment. This puzzled me as the sales rep on the phone said nothing about a deposit. I checked through my emails and saw nothing about it either, only our confirmation for setup.

If I could leave a 0 star review I would. There has been an “outage” in my area for an entire month. I have absolutely no internet in my own home, and as someone who works from home this is a serious issue. Every single time I call Optimum customer service they are some of the most unhelpful people I have ever experienced in my life. They have sent technicians out to “fix” our issues, yet every technician that has come out has simply looked at my router and told me they were unable to help. They say they “need to call maintenance” and that it will be fixed in 24-48 hours. This has happened twice now with no fix whatsoever. When you call to tell them what you are experiencing they offer to send another technician out which simply keeps the cycle going. At this rate my internet issue will never be resolved thanks to the incompetent customer service reps at Optimum.

Product is decent but customer service is garbage and the pricing and billing has to be illegal. Having been a customer for 20+ years, the pricing has gone up continually and the customer service went beyond the depths of hell. Every month I would call because my bill would be wrong, the rep would ask me the same questions over and over and then confirm my question with the wrong question. Hello? Then after months of fighting and being told that I was going to be given a credit and it not come thru, I cancel my account. You can't cancel via app or internet, you have to call and practically die from old age on hold, then all of a sudden they are thankful for your "loyalty" and drop their pants and offer you what you were supposed to be getting anyway. So 30 minutes on hold, they tell me that they are sending me an email to confirm cancellation and it "will get approved". 24 hours later, I still have not received the email. They can't even get that right!

It has taken me 2 days and over 4 hours attempting to cancel my disconnect and connect of new service AND it still is not done!!! I was scheduled to move and wanted to take Optimum with me. However, my move date has changed and now unknown. I had scheduled a disconnect of my service at current address and a connection of service at my new address. When my dates changed, I wanted to cancel my service appointments for disconnect and connection. For some reason after speaking to many people at Customer Service, Billing and Retention departments, they were unable to cancel my disconnect and connect appointments. I would be disconnected, then have to call and set up new service at my current address.

Do not hire these people!! It will turn out to be a nightmare!! They have robbed us!! Lied to us!! And made a new home experience a sad commentary… “Beware!!!“ PS - God brought you here to read this!!

I became an Optimum customer on 01/01/2026. I left Optimum on 02/15/2026. I wish I had left them sooner... When I called their customer service line, the agent told me I could sign up on the phone and then go to the store to pick up my equipment at a local store in Lubbock... That was a lie. I was unable to pick anything up, and when I talk the guy at the store...(FYI, the store personnel was great, awesome call in, not so much). They explained that the call-in service wants the SELL not to make your exprience a good. Overall, if you enjoy being lied to, then go with Optimum; if you are like me and do not enjoy it, find a different internet provider.

I recently had internet issues with intermittent outages occurring at the same time everyday. After numerous calls and modem rebooting it was determined that the modem was outdated and needed to replaced. Tech support stated there would be no charges for the modem update. I exchanged the modem. My Internet bill is now $20 a month for same intermittent service. I called customer service and was informed that I was now being billed for an additional customer care service… I never signed up for this service.. How can Optimum just add whatever services they want to your bill without your knowledge or approval.. I am on a fixed income and have been a loyal customer for several decades.. I am seriously thinking of changing Internet providers to something that is more affordable and reliable.

I got Optimum fiber internet - it was a big mistake. The technical service was decent but the company is impossible to deal with and feels like a scam when you try to quit. They reneged on some sign up bonuses due to fine print and later increased my bills without telling me - when I was tired of bad service and tried to quit I spent hours being hung up on or transferred to the beginning of a call line. When I finally successfully quit they paused billing for a month and then started billing me again