Optimum Reviews

I had been an Optimum customer for 10+ years, but the service kept going up in cost until it was $265 or so a month. I had connection problems almost every day. I had been removing services like phone, premium channels, etc over the years and yet somehow always seemed to pay the same amount. On Jan 13, 2026, I switched to Verizon and called Optimum to cancel.

My service was disconnected yesterday for no reason at all, I've been up to date with my payments for the past 3 years and out of nowhere my account gets disconnected! The worst part is I have to wait 2 long days just to speak to the sales department and have my services reconnected. I’m soo disgusted and aggravated! This is a huge inconvenience!

I signed up 5/29 for new services. I was told I would have a tech come out the following day between 11 and 2 PM, 1 PM rolled around and I called Optimum for them to say that a tech was already out and nobody was home at the address listed. They put in another ticket for a technician to come out within a half hour to an hour mind you still didn’t receive any services. The technician called around 3 o’clock stating he couldn’t come back out because he was no longer in town. I advised he never called me before showing up. He stated there was no phone number on file but it’s funny how he called me this time and there was a phone number on file. He also verified a wrong address that was never given to them.

I've been with Optimum since I opened my business. Over 10 years. Had coax and never had an issue, only high prices. They pushed fiber service on us, it was better, faster, than the story they tell you. Let me tell you, since they switched me, I've had nothing but issues. I'm losing business because customers can't reach us. They had 7 techs out, they changed everything, but nothing helped. They themselves said it must be in the pole I requested to switch back, but they refuse to do so. I've been on the phone with them for countless hours regarding this issue. STAY FAR AWAY because they DON'T CARE about your business. IT'S NOT WHAT IT USED TO BE. They just want your MONEY.

I have had trouble with phone service for 2 years. I hate changing companies. They can never find my account. They hang up on me when I have a problem. They over charged me. I had to pay for a full month when I canceled service and should have paid for 4 days. I paid my full $50.16 for the whole month. Forget about a manager. Impossible. I would not give Optium cell service to my dog.

Okay pricing but they lied and said that my house was compatible for connection and when I received the modem I didn't have anywhere to plug it in and they're going to charge extra to install a cable box. On top of that after I got the service there's CONSTANT outages every morning and night with ZERO warning and it takes hours to get thru to customer service and by the time they run you thru the basic turn off turn on troubleshooting tree you already did 10 times the outage has passed and they call you a liar.

If you are trying to get services from this company, don't waste your money, or time and energy. Just downright a horrible experience is in your near future. This review is not accurate, because I had to add a star in order to review this horrible company. Again keep your money and run for the hills.

I am moving two states away and tried to cancel my service. They kept hammering me with offers to transfer my service. I told them over and over that their service is the worst internet service I have ever had! I am waiting for a supervisor to return my call. They probably won’t call and when I have to call again, I am going to be really mad!

The worst company I have ever dealt with. Extremely poor customer service and their prices are outrageous. Plus they treat long-time customers like garbage. Stay away from this company.

I canceled my services with Optimum on October 2025. It is May 26th and I am still spending countless hours of my life disputing their billing errors. Over and over again different representatives have assured me the billing had been solved and today I received a threat to be sent to a collection agency. I take my credit score seriously and I will end up paying again. The managers and representatives at the phones do not solve any issues and they keep referring to the computer generated bills. They did not acknowledge their mistake or offer to clear the charge that I had been told was paid.

Terrible, horrible customer service in the world, trying to cancel internet and mobile phone service almost 1 month, customer service offering bullshits instead cancel service. They are hiring people for customer service from countries even properly can't Speak English, worst customer service, don't get involved with this company.

I had a decent experience with them. Internet service was good in the beginning and throttled by the end, especially in the evenings, weekends and holidays. When I called to cancel the agent didn't hassle me. They also gave me no instructions to return the modem, never even mentioned it. Then I get a bill for $166.00 for the device. I can't get anyone on the phone. I have to just figure out how to return it by myself. Our local Optimum location is permanently closed. We went with fiber optics. There's a nationwide infrastructure scheme going on. Save yourself the hassle and go with fiber-optic if it's available.

If I could give optimum 0 stars I would. My parents have optimum and they have the worst internet service I’ve ever experienced in my life. Consistent at interruptions than they are working normal. You guys actually suck——I recommend to anyone in NJ use XFINITY. My brother asked me when he moved to his new house if he should get Optimum fiber. I laughed and said, "Absolutely not unless you like interrupted services then sure use Optimum." You guys are the worst. I hope you go out of business. It be a benefit to all customers.

My experience with Optimum was horrible. If you are considering moving your business services to them — STOP. It is a huge mistake. They do not care about their business customers at all. Our business needed internet assistance on a Saturday morning. We explained to customer service that we could not process credit card transactions without internet service and urgently needed a technician. We were told the earliest available appointment was TEN DAYS away. Apparently, they believe a business can survive without internet service for ten days. Completely unacceptable. We pleaded for faster assistance. The representative walked us through troubleshooting steps, and we tried everything they suggested with no success.

I have been with Optimum since before they were "Optimum". My complaint has been the same since the beginning. Internet connection drops off "constantly" & I have to disconnect /reconnect/repeat. Usually within a minute of starting and then continue over and over... for years. Every time I complain it's the same routine. First, they blame "my" gear. Well its not... over time 1 new computer, 3 routers, and 3 modems, no change. Service techs come out, again start out blaming gear, then will finally say "there is some problem with the incoming signal but it's farther down the line and we'll have to send out a crew to work on the equipment on the pole. AND NOTHING EVER HAPPENS! And the saga starts all over again, for more than 6 years!!! (One star is actually too generous; a star symbolizes good or positivity.)

I just transfer my two lines from MetroPcs to Optimum because they offer me a SUPER price for mobile and internet. Everything runs smoothly with the super friendly and kind representative, connection successfully. When I called to register in auto payment the representative offered me several time over the phone call a third “free” line and a Motorola cellphone with a payment of $5 a month for 12 month, she assured me that accepting this “special offer” I’ll be placed as VIP customer. This turned in a big scam; I was charged $41 for activation and gave a new telephone number and I have to wait for the equipment to be shipped to my home. Never received the telephone and the line never was activated.

This has to be the worst company ever. That use shady business tactics like bait and switch, telling you one thing and then trying to force you to pay for another. I repeat do not deal with this company unless you want to be screwed over. Would give no stars. They are crap.

Had this company for 7 years back when it was Suddenlink. Filing lawsuit due to speeds not being delivered as promised and advertised. Horrible customer service. When asked to send technician out to bring new box, they refused. Internet drops every 20 seconds and reconnects. I'm done. Will be suing class action. Going with Starlink.

Customer Service worst ever. First you talk to a dumbass robot for 15 minutes before you get to be on hold for 30 more minutes to talk to a dumbass human. They are in front of a computer and don't even know where outages are. Not to mention, no idea when their poor service will be back up. The worst company I have ever dealt with in my life. Changing your name from SOMEDAY link to Optimum didn't work. Same bullshit. Just a different name. I will be streaming my TV today. Goodbye, good riddance.

This is the worst company I have ever seen in my life. My internet goes go off almost every second day since last 15 days. Four technician came in that period, took our valuable time and space, fix the issue momentarily and within few days it goes off again. I called almost 50 times in last 15 days to resolve the issue. Even lastly I tried to cancel the service and they even didn’t cancel the service and give me false promises. Till today’s date my Internet is not working nor they cancel my line. I feel like I am in prison at my own house, I can’t do anything without Internet.

The call center is horrible. When trying to cancel the service they refuse to listen and keep trying to talk you into staying with them. Then they transfer you to someone else and when they cannot talk you into staying they transfer you again. Each time they transfer you they leave on hold for 5 minutes. The stall tactics and double talk are horrible then they get defensive when you refuse the service. This was the WORST call center experience. They try to make it so difficult to cancel that you give up. It took 45 minutes to cancel the mobile service.

Optimum is the worst. My dad is 89 years old and his house was involved in a fire. His neighbor's house went up in flames. My dad’s house was affected. No power, cable box burnt to a crisp and some other damage. I called Optimum the next day the fire occurred and reported this. My dad received a bill anyway. I called and they want to take him to collections if he doesn’t pay. The person I spoke with was Heidi. She refused to transfer call to a supervisor. This is the worst customer service. The way she wanted to help was for us to pay bill and then they will see if they will reimburse us.

Lied about the price. Terrible service. Embarrassing customer service. Never make the mistake I did. Difficult to cancel.

I canceled service on the first day of my billing cycle (5/16) only to find out that I needed to have canceled by 5/15 in order to cancel before my next billing cycle and not be charged. This means I am being charged an entire extra month of service. Of course there is some small text somewhere with this policy.... but who reads this...ever? To me this is representative of my experiences with Optimum -- slow, expensive service with bad customer service. After over an hour on the phone I even had a manager tell me that the system isn't run by humans and no-one can override the policies setup. Why do humans want a service not being run by humans?

Frequently experience unstable internet for several days in a row or several times in a day. Frozen on Zoom calls, having to repeat what was being said, that frequently impacts any intellectual response that you are trying to communicate with repetitious statements. Having to depend on my phones' hot-spot from another company to complete my work.

Every time I call, I have to wait at least an hour to speak to cancellation team. I called twice. They still giving me runaround. Please help. They charge me every month for mobile service I don't even have a device.

These people have a ** technician that always lie and say he came when he never did and don’t. Nothing ever have. Nothing happen to him then they have a ** American come out to fix the problem and take the get behind it. And the bad thing about it the company knows about it and never fires the ** guy. Just let him continue to pick the easy jobs and leave the ones he got to actually do some work for the people of color no matter how much later that happens.

I called to cancel my service expecting a simple process, but it turned into a frustrating 45-minute ordeal. During the call, the representative repeatedly pressured me to stay, offering discounts and asking me over 10 times to reconsider instead of simply processing my cancellation request. I eventually had to ask for a supervisor just to get the cancellation handled.

*Service was at best intermittent. Spend literally 30 min to HOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem/router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics Optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, whose main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told, "I would NOT stay with your service even for FREE."

For the last month, I attempted to change Optimum for another service, actually two, first Straight Talk and now Consumer Cellular. No matter how hard I tried, I could not escape Optimum. I requested the pin code a number of times and received. Each time I used the PIN code to enroll in my new service, I discovered that I was still enrolled with Optimum. Somehow, Optimum remained my provider while I thought the change had been made. I had one customer service person tell me that he couldn't provide a PIN code because he didn't like my answer why I wanted to change providers, and he hung up on me. Another provider grilled me for 20 minutes before finally providing me with the PIN code.

18 months sober. About to be ruined by this company. Getting service from them is nigh impossible.

I opened a chat with Kylo to lower my bill and he said if you switch your landline to a cell phone your monthly bill will drop from $186.69 to $183 for a year and it was a lie and I actually give a $38.18 as deposit one time pay and I will have to pay a separate bill of $19.30 each month and it is a completely separate account and I started this chat to save money so my monthly bill will go down. Instead it went up to $214.02 and plus $19.30 each month and I had to stay one the phone for 2 hours to cancel the cell phone.

If there was a no star review I would definitely give Optimum a no star review. They're a scam & lying company. They real quick to take your payment but DON'T hold up their bargain. They promise a $200 gift card after 3 month of service. I signed up December of 2025 & still waiting on my gift card. Empty promises. Finally today (05/08/26) I got a hold of some guy only to tell me that I DO NOT qualify for the gift card since I switched out a box that wasn't in my name. I was told to get a new box in my name so I did & was told that I will get my gift card after 3 month of service. Wrong. The old box was in my ex room mate name who no longer resides here. He was also promised a gift card which he also never received.

Just had our Optimum internet installed by a tech named Devon from Branson Mo., what a fine gentleman. He was, kind , very good at his job, showed up early, got us going quick and efficiently, and was a joy to have at our house. I hope his higher ups read this and treat him like the valuable representative for their company that he is. Thanks Devon.

Consumer beware. “Do not use auto pay” or save your credit card, checking account information. Optimum has proceeded to withdraw charges after I closed my account without any authorization. They charged my checking accounts multiple months at a time! They will not answer, they do not have a person handling this situation. They can take your money as often as they like!!

Most horrible company I've ever tried to deal with! Refused to cancel my service! I was told 4 times it was cancelled and they kept harassing me with text and emails. Just to find out it was not cancelled at all! And it still isn't. They refused to listen to me, I cancelled the day I signed up. I kept T Mobile, which is an awesome company. I didn't know they were here where I moved to in NC. So I stayed with them.

Today is day nine of our Internet outage at our home. We’ve had no less than eight different technicians come out to restore our service unsuccessfully. We’re in a complete circle jerk of one technician coming out to complete a small task saying the job is complete and leaving without even verifying whether service had been restored. I have no idea how this company is still in business other than the fact that they’re monopoly in our area. We went out today and bought Starlink. It’s $350 for their top-of-the-line equipment. They have a 30 day free trial and a three month $29.95 special at this time. I suggest you all take advantage of it.

Horrible service. My internet goes down daily. Numerous calls to customer service have not resolved the problem. I would have dumped them a long time ago, but they have a monopoly in my service area.

I have been trying to cancel my subscription for two months. I no longer have the equipment, already mailed it in as required, but am still being charged and offered discounts. All I want is to cancel my subscription....

My mother passed away almost a year ago. I brought a death certificate and her modem and everything too. A store in Texas. She lived in Hot Springs Village AR. I’m trying to settle her account and come to find out. They are still charging her a monthly service. A year later they are completely unhelpful over the phone. They say I’m not an authorized person on her account and she would have to authorize that wonder how that’s gonna happen.

My Optimum services went down on 5-2-26, at 3:00pm, at 3:17am on 5-3-26 my services is still down. My whole bundle TV, internet and landline phone. This is why you don't bundle your services. Optimum is advertising to bundle your mobile service, don't do it, I would have no communication, and the only contact you get is a robot, money grabbing company, you get to speak with a live person for upgrades or missed payments.

I've been with Optimum for a few years. They are poor service provided and beware of their billing policies. Your T&C on bill charges can change anytime, I believe. I had to keep up with them as no other internet service provider cables allowed at my apartment in private community.

I have been a customer for three years, and I recently paid my outstanding balance of $251. I fully understand that service interruption can occur due to nonpayment, and I take responsibility for that. However, I am extremely frustrated with the requirement being imposed to send a technician to my home in order to restore service. My equipment is already installed and was working prior to disconnection. This situation should only require a remote reconnection signal, not a full technician visit or replacement equipment. Requiring a technician in this case is inconvenient, unnecessary, and does not make sense from a customer standpoint. I would like my service restored remotely without requiring an in-home visit. If there is a specific technical reason why this cannot be done, I request a clear explanation. I value the service, but this process has been frustrating and inefficient. I ask that this matter be resolved promptly. Sincerely, Cynthia

Yes I have had Optimum for a little over a year now. I'm in heart failure and this is the last thing I need is dealing with these people. Over the last year we have moved so as soon as we move they started telling me that I had a balance of zero dollars and I would ask if my internet was going to be disconnected and they would say, "No. Rest assured your internet is not going to be turned off," and guess what? It was. Now I can't catch my bill up and it's at 160 some odd dollars because they keep jacking up my late bill and so for a couple of months I owed $160. I'm done with these people and if you call try to pay a bill, ask for an extension anything like that if you don't sign up for their phones then they hang up on you or they tell you you have a Bill of zero and then turn your ** off. I'm done.

I'm writing this review on behalf of my mom and dad who have been customers of Optimum for over 16 years. To quickly summarize, their account was disconnected with a woman (not any name I or my parents recognize) made a sales call asking for service at my parents' address. The result was their account was disconnected. They learned this when they attempted to return their cable boxes for new ones at the Optimum store because they felt the issue might have been with the boxes themselves. To correct this they sent a technician to the address who left them with a bad cable box.

I am extremely disappointed with Optimum. They seem to have a policy of increasing prices by at least 20% every single year without any improvement in service. What is most upsetting is how they treat low-income seniors. On a fixed income, these massive annual hikes make the service nearly unaffordable. It is easily the most expensive provider in the area, yet the value just isn't there. Do yourself a favor and look for any other alternative.

Where do I begin ... This is the WORST customer service experience that I have ever encountered!!! My father-in-law is in his mid-90s and lives in another state. He has been a customer for many decades. When he received a subscription to Netflix as a gift, he tried to cancel the cable TV service to reduced his monthly bill. He called customer service many times, and after an hour and half each time, NO progress was made. The strategy is to confuse the customer, put the customer on-hold numerous times, use terminology they do not understand, etc... until the customer gives up. They do take advantage of the older folks - what a SHAME!!!!

DO NOT WASTE YOUR MONEY OR TIME! I opted for self install for internet services. Got my equipment and needed a technician to run OUTSIDE LINE. THREE WEEKS IN A ROW I was allegedly scheduled with NOT ONE TECHNICIAN SHOWING UP, only to call after every appointment time and told "you were never put on schedule." Called THREE TIMES NOW to have account disconnected and moneys returned. I'M STILL WAITING, IT HAS BEEN 3 MONTHS. Customer service is outsourced offshore and TERRIBLE at their jobs. You'd be better off not having ANY services than trying to connect to this absolute garbage.

Don't do business with this company if you plan on canceling service in the future. It's a nightmare. They run you around for over a hour to break you into giving in to whatever other discount they offer. Don't fall for it. Hold your ground. Get away from them if you can. Their service sucks.

Absolutely worst customer service…waited entire day for service and told job was scheduled incorrectly and would require another day…no regard at all for the customer…was kept on the phone for over 3 hours.

I ordered Optimum fiber optic service 1 gig for $45 a month and free installation. They came and installed, it was not fiber and when I got my bill the was a $100 charge for installation. Customer service is horrible and does not know how to solve my problem. So I would discourage anyone from falling for this completely false advertising!

Updated on 04/28/2026: Meanwhile, I was told that 24 or 48 hours. I would get my old phone number back. It’s been at least four days and my number has not been returned to me. And now they’re messaging me privately to say they’re sorry. I had such a bad experience. Every person I spoke to said that to me, but nothing changed.

My mother passed away on 2/15/26 and I called Optimum to disconnect her services the next day. I returned the equipment on 2/18 to a local drop off. In March an automatic withdrawl from my mom's checking account was taken and I contacted Optimum numerous times and every agent assured me I would get a $149 refund which I never got. The rude supervisor told me on 4/27/26 that they all made a mistake and that I am not getting the refund because the cycle started on 2/16 and my mom has to pay for the full cycle. This after being customers for 30 years. I... loathe... them!!.

Worst experience ever. Got Home Internet 2 months ago. Didn’t work from day 1. An inside technician came, couldn’t fix it, put in a work order supposedly for an outside technician that was supposed to contact me within 2 weeks. 2 months later and no contact. Booked another technician. He came and refused to do the outside work. WORST INTERNET PROVIDER.

Please save yourself from the worst possible internet provider in the USA. I had, unfortunately, to subscribe to this subpar service due to lack availability of other services in the area. The customer service is a joke and you will feel transported in a scary boring twilight zone where your words will not be heard or respected… You will have to scream to get attention and you will lose your patience when you’ll try to cancel! A total nightmare and a very expensive one! Even the employees in the store are shocked by the prices and suggests to call and ask to cancel hence they will offer a discount… Interesting… 🤨 I didn’t know that Optimum was a business similar to a flea market where you can bargain! At the end of this not so idyllic relationship with scammers (yes you are scammed by paying three or four times more than other companies) you have to bring the equipment back to the store but they will charge you regardless…

Product is fine (when it goes out it may take them up to 24h to repair at my second home) -- but the service is beyond atrocious and horrible. It's like they found the actual dumbest, least proactive, most lazy people on the planet and decided to put them all in one call center. If you have ANY other options, avoid. They issued me a credit for an issue... but neglected to remove my autopay. So they issued me ANOTHER credit, while ALSO neglecting to remove the auto pay (even though they said they had). I had to check this time to make sure that I wasn't going to be charged via auto pay (while I had a NEGATIVE balance) -- but alas, they did not. This is only the most recent example of terrible service.

I live in Leander, Texas. They've kind of monopolized the area for unlimited internet. They are absolutely horrible! Hot trash! Outages at least one stitch twice a week. They are terrible. If there was another option, I would jump on it. Their prices are horrible, their surfaces horrible, their coverage is horrible, they are the worst internet service out there, bar none!

Worst service and customer service. Surprise fees, “discounts” that never appear, random extra charges that don’t add up, “lost” paperwork when I tried to cancel… I have been trying to cancel this service for over two months! I have called multiple times, used the chat box, emailed- even filed complaints and disputes! Yet all they do is continue to charge me and force me to pay hundreds of dollars for poor service that goes out all the time and back for the two months that I have not lived there!! I even escalated it to “supervisors” who were rude, curt, and discourteous. Extremely unprofessional service. Very frustrated.

Optimum is terrible. I knew they were terrible but thought maybe over the years since I had service with them it may have improved. It has not. I have had optimum for less than one month and am already attempting to cancel. They are not letting me cancel, most definitely so they can charge me for another month of service, after charging me twice the price I agreed to and was told I was going to be paying for the first month. Optimum is nothing but a scammy business, and have not improved at all over the years even though no one has a good experience with them. Please, save yourself constant headaches and get internet elsewhere.

Terrible internet! I would recommend trying every other internet company that's out there first! For months I have barely gotten 5 mbps upload speed. Clearly this company does not care about improving their internet for its customers. Don't bother with Optimum!

Horrible!!! They rob their loyal customers. If you stay with them for years be prepared for your prices to drastically increase. They won't lower the price ever however if you are a "new" customer they bend over backwards. I would not recommend them to my worst enemy. They take advantage of you. Stay away. You can use anyone one even dial up over them.

It's extremely difficult to cancel anything. It took over 2 hours on the phone to cancel my tv services. They constantly bring up the price, they offer deals for like 2 months then your bill goes up a lot after, and majority of the time they have zero deals for existing customers. Internet constantly goes out. I try to call, message on the app and nothing improves. If I had more options in my area I'd leave.

Very disgusting customer service and they only worry about their payment. I put my account on seasonal hold and they still charge me even more than my monthly subscription, even after disputing they still go ahead and charge and eventually threatened to take my account to collections. Very unprofessional company!

Ordered Optimum internet because my old provider didn't service the area I was moving to (Aug 2024). Fast forward, my bill has been higher and irregular the past 7 or so months. Called in and got the run around, then was finally told it's because of HBO, which I have had for YEARS previous to getting this internet, so why would I ever order it from them? Right - I didn't. They sneak these promotions in and because you don't know its there, you don't know to cancel it after 12 months and they start billing you. They refuse to credit me for the 7 months they billed me and wouldn't allow me to speak to anyone with authority to actually do anything. Cool - if they don't value my dollars, I will take them some place that will.

I have been dealing with them since September 2025 to get an account closed that I do not have. They have removed so much monies from my checking account and the equipment was returned unused and never even opened. I am a disabled person who cannot get any help after so many calls and chats that I have lost count. Can someone please HELP ME.

Bill increase of $65.00 from last month to this month. No relief! No promotions! Customer for almost 18 yrs. Much cheaper solutions out there. Bye, bye Optimum.

It's much too long to write. Suffice it to say after 4 separate 40 minute phone calls, the issue has not been resolved. And this is what we pay for..😡

Optimum will never have me as a customer again. All of the reviews about their dishonest pricing and horrible customer service are justified. I would highly recommend anyone considering using Optimum as their service provider to seriously reconsider. I have dealt with their local store, online customer service and corporate and now know that their entire business model seems based only on the bottom line with customer service being an insincere afterthought at best. What follows here is what I typed up before my final call with Optimum's Executive Customer Relations representative. The only thing that person did was to remove an unjustified late fee which had been applied to my account: I will never return to Optimum as a customer and I intend to share my experience with anyone who asks. It has become obvious over the course of my time with Optimum that everything is geared towards profit and little towards customer service.

Updated on 04/15/2026: Now I’m getting call from Optimum saying I didn’t return my equipment and that only return one equipment. I have an email and receipt proving I brought four pieces of equipment. This is harassment. I am going to have no choice but to involve legal action. Then I’m suppose to get a prepaid card for $337 but get another email saying it’s for $21.40 instead of $337. Pictures attached.

In regards to customer services when I have questions and they're not hearing a sale they hang up. This has happen several times plus. Their advertising is a joke. They say they have special deals and promo. Well this is where me and customer service collided and I still not get what they say I'm suppose to get with what plan I chose. Like I said if they hear no sale just want what they promise they hang up.

If I could rate Optimum less than one star, I would. Their product is good but their customer service is horrible. I just spent 1 hour and 14 minutes trying to cancel my service. It took talking to 4 separate individuals and listening to offer after offer to keep my business then saying no over and over again. I first tried to cancel 9 days ago. They didn't, and now I have to pay for an extra billing cycle. They have the record of me trying to cancel but recorded it as I was still considering their offer even though I was disconnected from their service.

Optimum are the biggest crooks. It’s IMPOSSIBLE to cancel service!!!! And even after you finally cancel it they will still be taking payments out of your account!!!! Such a dishonest business and the service is not that great!

On 4/10/2026 at 1:47 pm Mastec was contracted to come and do a installation, in the process wires were cut and left exposed, multiple neighbors lost all service and when approached regarding the issue refused to correct the problem. When it was escalated to Cutis in escalations I was informed they would not be sending anyone until the next day, no supervisor was available and it is what it is. I will be posting this in may placed as exposed wires endanger those passing and the location is 200 yards from an elementary school. This is completely unacceptable! Exposed wires, kids and multiple affected does not warrant an emergency visit? What kinda of company does that!

This has to be one of the worst companies for internet. I was with them for years because where I lived they were one of two. Internet always went out of it got too hot or too cold. I got a ton of discounts but that only does so much. I moved and they offered me four months for free and about a year with discounts.. No thanks. They still call me to this day and I haven’t been with them two years now. Actually crazy. They wouldn’t email or give me any information to where I turn in the equipment at all. I had to drive three hours out of my way to find a store and turn it in. They are still trying to say I owe them around $50 to this day because it’s “late.” No information. A third party installed the internet and router and could never find there store or get information about a closer on. I lived in a small town. Actually insane. They said it would be handled and fixed. It hasn’t.

I would have been better served to go with DirecTV. The customer support amounts to a recorded self-help or chat service that almost never comes to a usable end. Run!!!! Don’t walk away from Optimum. If I could leave zero stars, I would.

Optimum should be ashamed of themselves. My 78 mother is paying over $350 a month for the "Core" Service (whatever that means). I called to try to get it lowered but Jomar (actual name), the customer service rep said "Sorry no current discounts at the moment". He then tried to get me to enroll in auto-payments or sign up for some other nonsense service to save $50. That's real responsible of a company to try to screw over a senior citizen on a fixed income even more than they already are.

Don’t fall for the “Free“ phone.!!! This is a total scam!! First of all they don’t tell you everything upfront about this promotion. Secondly there’s an $60 activation fee and taxes $25 your free phone. My first bill included payment for the phone plus monthly payment. I called several times to ask why I was paying for a so called free phone every time different answers and different excuses. Customer service would offer multiple discounts just to get you off the phone. So after 3 months of my bill being $40 dollars which it was supposed to be $15 or less I cancelled my services. It took me over an hour to cancel because customer service kept trying to pressure me into keeping. Finally it cost me almost $400 for a free phone.

I had trouble logging into my internet account. I contacted customer service for help and was talked into signing up for phone service with an incredible deal. After spending that evening contacting my current carrier to get a transfer pin and not being able to get one I went to bed and thought I’d handle it today. Well I still had an issue today and I just called Optimum to see if my phone could be transferred without one. Right away the first man I talked to kept interrupting me so I could not give him the answers he needed. When I could answer he seemed confused and then go back to a previous question I already answered. After about 10 minutes I told him this is not worth the hassle and I’d like to cancel this service. I must have told this man to cancel it about 15 times because no matter what I said he continued to try to talk me into keeping it.

This company is beyond disgusting. Do not use this service. I did connect a third line last month and got ran around by 10 different people cause no one knew what the hell they were doing trying to force me to keep the third line. I finally got it disconnected and it was supposed to be officially disconnected on the second so I called up on the second and they said it would be done at midnight and here we are today and the phone number is still active and working. I never saw a bunch of pieces of garbage work at a company like this in my life. No one knows what they're doing and they all absolutely suck. Do not use this worthless company. Go To Verizon.

My name is Derrick. This is my 2nd time as an Optimum customer. Like my previous time, I was dishonestly billed for movies I didn't order. This 2nd time, I was offered a promo with HBO MAX. Lo & behold, I was being charged for HBO MAX. It took me a number of calls to get it solved. Optimum claims to be 100% fiber, yet it's not available where I live. My friends all over Brooklyn say they can't get Optimum fiber either. What gives?? Now because I'm on copper/coaxial I am still experiencing pixelation & slow 'net. My friends with FIOS all laugh at me because I can't get FIOS...yet!

Worst company ever. Made me spend over $600 on a bill we tried to pay. Our minimum was $270. I am not satisfied. I am going to a better company than Optimum cause we should not be paying $600 cause I and my roommate are in a group home and it's not right for optimum to do this to us.

Consumer Reports rates as one of the worst internet services in the U.S.. Internet speed promised never worked. Constant outages. Pathetic customer service. When you want to stop your service, it takes multiple calls and hours of your time. Document all conversations as you will be going back and forth with different people/departments. No consistent policy. NEVER SIGN UP for Optimum service.

Not only the worst customer service but business practices that are far from consumer-friendly. First took 3 phone calls to cancel service after my rate changed 3 times in one year. Second, I was told by 2 people that it was cancelled, but 4 weeks later get a bill and cancel for non-payment. Then I am told that I have to pay because the day I cancelled and returned the equipment was the start of the month, so even though our billing is for the month you used, I have to pay for next month....

We had service installed in Jan. not what we were promised. Internet out multiple times. When you do get thru to customer service all they want to do is add phone service. Finally in Feb we called to cancel service and all equipment was taken to Conroe location. Now we are receiving a bill for over $400 I called on Sunday and end up speaking to a supervisor and he told me that he shows in the system where we called in and canceled but they mistakenly didn't disconnect it. He told me we owed nothing as we called before the next billing cycle. When I called today the guy told me that we owed $31.68 and because of that he could not cancel service. When I asked to speak to a supervisor he first told me it would be a little bit of wait then told me that the supervisor would tell me the same thing he did. It has not been resolved as of yet but if you are looking into Optimum for service I strongly advise you to check other options.

This is the worst company to deal with. Nothing but issues since July 2025 when I switched to their fiber network because the 1G internet was not working well with the coaxial cable. After numerous calls to their customer service number that is on their bills and getting nowhere, I started speaking to the Retention department. After numerous calls to Retention, I was given a locked monthly price for three years. But every month the bill was more than the stated price. I was told the promotions had ended that is why the price went up. Again more calls to Retention. Finally I found a number to Corporate Customer Service. I spoke to one of the agents who went over the recorded phone calls and confirmed that I was to have the three year price lock. Again the next bill was more than the locked price. Another call to CCS with a different agent, confirming the price I was supposed to pay. 3/31/2026 received new bill, again more than I was supposed to pay.

The customer service sucks. There is a terrible speech barrier when talking with the representatives. They are not very knowledgeable about their equipment. He had no idea if we could obtain a remote for the vision impaired. We are in need of a control that uses voice control. It was just frustrating talking to someone that could not answer any of my questions.

Would give 0 stars if possible. Called to cancel my mother's service as she moved into a nursing home. First time kept repeatedly trying to stop me from cancelling, convince me to transfer the service to someone else. Literally would not listen when I said there would be no one to take over service, stop all services immediately.

The worst internet service I have ever had. 3 weeks of internet going in and out and sometimes for days. I work from home and they say sorry we can’t help. They came twice and switched out boxes and said ok all good. Next day out again. They are the worst and would never recommend them to anyone.

I’ve been struggling for almost two months, first to activate mobile lines which was offered to me by Optimum, after 7 weeks of trying to activate the lines, I’ve been trying to cancel the order and get my money back from them. Almost two months later I get a mail stating that the lines are activated and I need to pay. Spent almost 3 hours on the phone with them, no joy, according to them my lines was activated 7 days after my initial request even though I never received communication from them and me phoning them 2-3 time a week for 7 weeks, which they kept telling me they have no idea why my lines are not activated. This is a battle and I’m not going to leave it here. I’ve sent to mails to their brand complaints address as well, no response. But I will take this matter to the next level.

At first, I had no issues with Optimum internet, THEN in December 2025, I had to contact Customer service because I was in need of a little extra time to pay my bill FOR THE FIRST TIME IN the 10 MONTHS I had them! I'm disabled and on a fixed income; I was in a chat with a Rep on Optimum website when the rep replied to my request, "that's not my problem, Michelle"! I literally started to cry and knew I was DONE! with this company! I called x-finity and they set up service the next day and now I am also paying $20 monthly! I also get excellent customer service and no one discriminates against my disability!

My wife and I were excited to be moving into our new home in Melissa, Tx on March 28, 2026. We called on February 12th to set up - or so we thought - service to be installed the same day as our move-in. Should be good since it's well over a month in advance, right? WRONG. I get a text from them at 6pm the day before our move telling me our appointment was paused due to lack of a deposit payment. This puzzled me as the sales rep on the phone said nothing about a deposit. I checked through my emails and saw nothing about it either, only our confirmation for setup.

If I could leave a 0 star review I would. There has been an “outage” in my area for an entire month. I have absolutely no internet in my own home, and as someone who works from home this is a serious issue. Every single time I call Optimum customer service they are some of the most unhelpful people I have ever experienced in my life. They have sent technicians out to “fix” our issues, yet every technician that has come out has simply looked at my router and told me they were unable to help. They say they “need to call maintenance” and that it will be fixed in 24-48 hours. This has happened twice now with no fix whatsoever. When you call to tell them what you are experiencing they offer to send another technician out which simply keeps the cycle going. At this rate my internet issue will never be resolved thanks to the incompetent customer service reps at Optimum.

Product is decent but customer service is garbage and the pricing and billing has to be illegal. Having been a customer for 20+ years, the pricing has gone up continually and the customer service went beyond the depths of hell. Every month I would call because my bill would be wrong, the rep would ask me the same questions over and over and then confirm my question with the wrong question. Hello? Then after months of fighting and being told that I was going to be given a credit and it not come thru, I cancel my account. You can't cancel via app or internet, you have to call and practically die from old age on hold, then all of a sudden they are thankful for your "loyalty" and drop their pants and offer you what you were supposed to be getting anyway. So 30 minutes on hold, they tell me that they are sending me an email to confirm cancellation and it "will get approved". 24 hours later, I still have not received the email. They can't even get that right!

It has taken me 2 days and over 4 hours attempting to cancel my disconnect and connect of new service AND it still is not done!!! I was scheduled to move and wanted to take Optimum with me. However, my move date has changed and now unknown. I had scheduled a disconnect of my service at current address and a connection of service at my new address. When my dates changed, I wanted to cancel my service appointments for disconnect and connection. For some reason after speaking to many people at Customer Service, Billing and Retention departments, they were unable to cancel my disconnect and connect appointments. I would be disconnected, then have to call and set up new service at my current address.

Do not hire these people!! It will turn out to be a nightmare!! They have robbed us!! Lied to us!! And made a new home experience a sad commentary… “Beware!!!“ PS - God brought you here to read this!!

I became an Optimum customer on 01/01/2026. I left Optimum on 02/15/2026. I wish I had left them sooner... When I called their customer service line, the agent told me I could sign up on the phone and then go to the store to pick up my equipment at a local store in Lubbock... That was a lie. I was unable to pick anything up, and when I talk the guy at the store...(FYI, the store personnel was great, awesome call in, not so much). They explained that the call-in service wants the SELL not to make your exprience a good. Overall, if you enjoy being lied to, then go with Optimum; if you are like me and do not enjoy it, find a different internet provider.

I recently had internet issues with intermittent outages occurring at the same time everyday. After numerous calls and modem rebooting it was determined that the modem was outdated and needed to replaced. Tech support stated there would be no charges for the modem update. I exchanged the modem. My Internet bill is now $20 a month for same intermittent service. I called customer service and was informed that I was now being billed for an additional customer care service… I never signed up for this service.. How can Optimum just add whatever services they want to your bill without your knowledge or approval.. I am on a fixed income and have been a loyal customer for several decades.. I am seriously thinking of changing Internet providers to something that is more affordable and reliable.

I got Optimum fiber internet - it was a big mistake. The technical service was decent but the company is impossible to deal with and feels like a scam when you try to quit. They reneged on some sign up bonuses due to fine print and later increased my bills without telling me - when I was tired of bad service and tried to quit I spent hours being hung up on or transferred to the beginning of a call line. When I finally successfully quit they paused billing for a month and then started billing me again

Optimum raise my bill back in January without any notification. I reached out to Optimum. They gave me an option to get Fios with a promotion, it will be be locked in for five years. My first bill was fine. My second bill was twice the amount when I reached out I spoke to customer service. She couldn’t help me so I spoke to a supervisor the supervisor couldn’t help me so I put a stop payment on my account and I plan to go to T-Mobile. Optimum does not know how to do business if you promise your customer one thing and give them another. That’s not how a business is run so please if you guys are reading this, when you guys change anything you have to do with your billing please make sure you get it in writing. Horrible customer service!

I wouldn’t even give Optimum a one if I had another option. Called in for possible new service. Spoke to a Jason **, to say rude wouldn’t even begin. I’ll pay more for good customer service and internet service with a different company. How they stay in business is beyond me.

I will go without internet before I ever use them again. I never signed up with them, but got them by default when my old company sold out. They immediately started raising the cost until I was paying 3 times the cost of my original plan. I didn’t have an option to switch, since I’m in a rural area, until very recently. When I tried to cancel, they did everything they could to make it impossible. They won’t let you cancel online or through their chat, and there is no email you can use to contact them. This way, you don’t have proof that you cancelled. They force you to call them, and I would strongly advise recording the call if possible. They told me they wouldn’t deactivate my account without “a valid reason,” and when I told them the reason was I said so they got belligerent. Then they tried to offer me lower and lower rates that I kept refusing.

I've been with Optimum for 4 years and didn't have any issues since recently. In January, my service got interrupted. Internet dropped and TV was sketchy. Went to the website to chat with their techs, probably the fastest way to get a response. After several tries and no resolution for the issue, they send out a service tech. Waiting time a week and a half. He actually found some issues, fixed them, and left with the note that my Internet and TV are good now. The next day, it was bad again.

The website needs to be updated immediately. It sounds like a website from the 1980, very slow and to workable. I'm not familiar with other points, such as customer service, etc. I guess everything else is going smoothly.

Optimum cable is expensive and it has a habit of dropping channels that people want to see and they don't seem to care how customers feel about the shady shit they do...mlb network is the only reason I got the sports package, This company has a habit of just dropping channels and expect people to take the channels they want to give...I don't recommend this cable network and I will be dropping it very soon.

Made a double payment and asked for refund of the overage. Still since 3/5 getting runaround about my funds. I feel like I can't get an honest answer about why I don't have it. No supervisors will get on the line and I've talked to now the 3rd rep. 1st, I would get it the way it was paid then 2nd rep said it would be a check in 7 to 10. Currently on the phone with 3rd rep. Now he told me I should get it in another 7 to 10!!! Needless to say I'm pissed and I feel as if they are intentionally waiting for another bill to be due so I would just say to credit my account!!! But I'm not because I want my money even if a bill comes due!!!! Can't wait to contact the BBB.

Horrible customer service in person at the store on 961 e 174th St, Bronx, NY. 10459. My wife went for a business account and they sold her on a residential account just to sell phones. She went back because she needed a commercial account and returned the supposed free phone. 2 months later she had to go back because she is being charged for the device that is still on her account. Spoke to someone who claims this was done manually and she has to wait until march 16 2026. Supposedly according to a supervisor who kept trying not give me her name. Finally claimed her name was ** and did not have any number or email for corporate. Her replied was google it. I guess they still running that scam where customer pay for a ghost line and phone while they sell it on the street to someone else.

They shut off our service at midnight for literally no reason, bill was fully paid. We called and they said, "Call back in the morning." We called back in the morning. They could not find our account and had to wait for another department to service the ticket. It's been 13 hours and still no fix and no answer as to why. I work from home and need wifi, luckily I have a hotspot on my phone. If you want 1974 technology this is your go to!

I have tried to cancel my service for 3-4 months. Not only do they keep billing me but they consistently do not listen and try to keep me as a customer, I have delivered their equipment back to them, paid all owed, was told by an in store clerk it was taken care of, written directly to the Senior VP in charge of these things (letter acknowledged) and now they are asking for more money and threaten collection. It appears they are in a delicate financial situation and have THE WORST REVIEWS ON RECORD. It appears that the only solution is to file a lawsuit (I would be one of many). Since I am an Attorney this would not be a hardship. I suggest that any potential customers do not sign up no matter the great so-called deals offered. This company appears not to stand by their word and are on the brink of criminal behavior and potential bankruptcy.

The customer service definitely is lacking however once I got my technician here and services very well.

Poor customer service and very few channels worth watching. Half of the channels seem to be in other languages or advertising/sales channels. I missed one payment in 20 plus years and they suspended my account. It was due to an oversight and they didn’t want to know a thing. The worst thing is , they are way overpriced and offer little. I’m switching very soon.

ABSOLUTELY.. HORRIBLE! Customer service was EXTREMELY HORRIBLE. I was on hold for over an hour to disconnect internet service. I spoke to 2 different agents and both gave me an extremely hard time with disconnecting my service. They literally refused. I was in tears. They asked me over 20 questions as to why I wanted to disconnect my internet service. They wouldn't take no for an answer. I was paying over 100$ for basic internet. Also if you are 1 day late making your payment they will charge a 10$ fee. And if you call to see if they will refund the late fee.. they will ABSOLUTELY NOT credit you. I will never go back to Optimum. THE WORSE EXPERIENCE EVER!!

I give Optimum zero stars. I've been a valued customer for over 30 years. This is unacceptable. I was charged auto pay twice in November 2025, and after complaining was given credit for December. On February 2026, it was charged back on my bill. Stating it was disputed and I received a refund. I used my OTC card and everyone knows that with over the counter cards there's no refunds or exchanges. My insurance company contacted optimum over 20 times with transactions and both bills were paid in full and no refunds were issued. This is unacceptable. I'll continue to report this issue with Better Business Bureau, ConsumerAffairs, Attorney General Office stealing money from poor customers that is using a federal government program. I Highly don't recommend optimum.

If there was a 0 review that's what I would give. Called to get a lower price for the fourth time nothing but excuses. Didn't care since they have everything locked up overcharging for everything. Didn't want to help at all except wanting to sell a different package I didn't want. I just hung up. Will go back to DISH or DIRECTV a lot cheaper and more channels. People working there don't care whatsoever. Can't stand them. Waste of time and money. Don't care if you're a senior or not or on disability like I am. What a ripoff.

Really I would give zero stars for Optimum's customer service. When I received a better monthly rate from a competitor, optimum refused to match. So when I tried to cancel, they gave me the runaround for over 30 mins trying to get me to stay. They did offer to match but I already had installed the new equipment. Awful customer service. The other thing is, every year they raised my rates on the internet. I will use dial up before I return to optimum. Don't believe anything they say, they will raise your rates.

Been with them for over 20 years. It will take a act from God to get this company to be honest and to do their job. They care about $$$ than the human race. I was talking to Optimum Mobile for 5 hours, and all I want is to cancel my mobile phone and port my number back to my home phone. You would think that after 5 hours it would be resolved... not even close. They lie to you and the script they read is nauseating. God helps us. They sent me a shipping label to use to send the phone back to NY. It didn't work, and they can't send it again. Of course they lied about it. Can't even get a confirmation # showing that the phone is cancelled, already got a bill that I paid and don't even use the phone, plus I was told the billing wouldn't start until the 9th. I received my billing statement on the 7th. I may have to looking else where, of course that will be another nightmare with Optimum.

I truly wish there were a way to give Optimum a rating of zero because this has been the worst customer experience I have ever had. Not only has the service itself been poor, but trying to cancel the account has been nearly impossible. It feels like trying to get a divorce that the other side refuses to sign. For two to three months now, I have repeatedly contacted Optimum asking them to cancel my account. Each time I speak with a representative, they assure me that the account will be canceled. Yet nothing actually happens. I ask to speak with a supervisor and I’m told there are none available. I’m promised an email confirmation of the cancellation, but it never arrives.

Updated on 03/18/2026: Going on one month & my issue is not resolved. I have called multiple times. The people I speak with are not listening. They charged me for a product that I do not have. Very disappointed in Optimum.

Optimum is a scam. I started out on one of their promotional services and after a yr as expected the price was hiked up. Within 1 yr the price was raised 3 times. I went from paying around $50 - $60 dollars to nearly $100 a month. When I questioned this they never offered any deals or assistance. The only time they tried to offer a deal was when I called to cancel my service because I went with a different provider. The rep kept offering a deal and I explained to her that no one offered me anything before and now that I want to cancel all of a sudden you have deals to offer. I explain I already have another provider. She suggested a 6 month suspension and if I am unsatisfied I could return to Optimum for the deal she was offering which would remain for 5 yrs. I asked multiple times will be charged and she said no. My billing period ended 3/6. Service was suspended on 3/6. I owed nothing. The next day I am being charged for 3/7 - 4/6.

Spent approximately 3 hours on the phone with CSRs & Supervisors. I live in a summer community open mid May-mid Oct at which time I go on suspension. They tell you 6 months (lie). Suspensions end March 31. I suspended as of Oct 21, 2025. Only 1 Supv confirmed that the suspensions end March 31. The others said April 21. Since this is a summer only residence once closed, there is no heat/water and the gate is closed. I pay the monthly "suspended fee" (for me - approx. 35.00) even though I can't use the TV or internet as I am not living there. I called today to extend the suspension. They say they can't. Yet, when I called in the suspension request in Oct. they said it can be extended. So it means they will be charging me for 6 weeks of service when I can't live there. That's like going to a restaurant, ordering 4 meals, getting 3 and they force you to pay for 4 meals.

This company was blocking my driveway today. When I asked him to move he cursed me out. This is a very unprofessional company. Called to complain and they couldn’t care less. When you call this company you can’t even get a person then when you finally do they don’t help. This company has monopoly in many areas. That is all we have and they are forever taking advantage of of their customers. Why can’t this monopoly be broken up? Maybe a class action suit should be filed.

I give Optimum zero stars. I've been a valued customer for over 30 years. This is unacceptable. I was charged auto pay twice in November 2025, and after complaining was given credit for December. On February 2026, it was charged back on my bill. Stating it was disputed and I received a refund. I used my OTC card and every one knows that with over the counter cards there's no refunds or exchanges. My insurance company contacted optimum over 20 times with transactions and both bills were paid in full and no refunds were issued. This is unacceptable. I'll continue to report this issue with Better Business Bureau, Consumer Affairs, Attorney General Office stealing money from poor customers that is using a federal government program. I highly don't recommend optimum.

Liars! I don't even want to give them one star! They told me if I have the fiber optic installed I would only pay $40.00 a month for two years. 8 months later they raised it. Then instead of keeping the original promo they put some bogus one for 5 months! Raised it again. If I did this this and this I could have my credit back. BS. Why isn't there a class action suit for all the deceit? The owners should be sitting in jail for deceiving their customers.

My experience with Optimum has been extremely disappointing. The service is overpriced for the level of reliability provided — frequent outages and inconsistent coverage. Customer support has been equally frustrating. Representatives were dismissive, unwilling to listen, and repeatedly transferred me without resolving anything. After canceling my service just one week into a new billing cycle, I was told I would still be charged for the full month. That kind of billing practice feels unfair and misleading. I cannot recommend this company and will not be returning as a customer.

33 years as a mostly satisfied customer and I have always paid my bill on time, but no one likes price increases. The last raise in my package in January was more than I was willing to pay. I called numerous times to get a better price for just home phone and internet only to be told it would cost the full price, nearly as much as the package. In these discussions I ask for a better deal, was put on hold and told if disconnected they would call back. I was disconnected two different times and no one ever called back. I decided to go with a different provider. I called disconnect and requested removal of TV service for February with the intent to cancel all service at the end of February. The gentleman I talked with kindly gave a $100 discount and said to use the TV until the end of service.

I have tried on several occasions to reach an actual customer service rep to ask a question. While the question this time is about billing, I want to speak with someone in billing but only can reach someone in payments that can not help with what I need help with. This company is unreliable from the moment I connected my first account to now. My initial issue was with me scheduling an appointment to have service connected and it not be on their books. I had an appointment cofirmation to prove, and then it took them an extra week to make it right after being on the phone about it for 3 hours when they missed it. Then, I moved apartments and asked the service to be transferred. Not once did they inform me that I needed to set up a new account profile online so I was late paying my bill the first time.

This morning, almost 2 hours on chat and phone calls re my account and wanting to change it, got nothing resolved!!! What I did get was the impression that customer loyalty is non-existent, and comprehensive customer service is also non-existent! All of this added up to one key point: OPTIMUM CLEARLY DOES NOT WANT MY BUSINESS. It is obvious why they have a 1.1 review rating!!!

I would not recommend Optimum to anyone. I started internet service 2 years ago with 300MB, unlimited internet $40 a month. Auto pay each month, bill paid on time. As of today, they increased the price to $75 a month almost double! When 1 year sign in promotion expired, I saw constant increases to my bill without e mail or text notification. When I called or tired virtual chat, they indicated that the promotion discount expired and that's why price continue to increase. That's not a valid explanation, what discount, what promotion? The only promotion was 1 year sign in promotion after which they keep increasing my bill every couple months. Optimum how can you almost double customer's bill within one year time frame?

The most horrible customer service with the stupidest policies. I have to jump through hoops to get simple things done. If you decided to disconnect service mid period for any reason, you will not get any money back.

This company has the worst customer service I’ve ever experienced. They quoted me a price and gave me an appointment for 2/28/26 from 11 a.m. to 2 p.m. At 2 p.m., I checked online and found they had rescheduled for the following week. I am being held hostage as we live in Brookhaven, NY, and they have exclusivity. Do not upgrade to their Fiber optics.

Never have a credit card on file because they are thieves and will take money without authorization and it will take up to ten days to get it back. They did this to me twice and I'm a senior citizen on a fixed income.

I was with Optimum (Suddenlink) for over 15 years and made a move to a competitor due to quality issues with their internet service. I called and cancelled my service (tried) on July 09, 2025, and they linked me over to a person that talked me into putting a hold on my service for 6 months without "any cost". The person wanted me to think about staying with Optimum over this period in hopes I would not like my new provider. The person I spoke with informed me I would be receiving a follow up call prior to January 7, 2026, and when I did not receive a call, I called Optimum to finalize my cancellation of my account.

I was at the Bridgeport Ct store today. I was waited on by Marvin. He was very knowledgeable patient and kind. I can't say enough about all the help that he gave me. I hope someone will reach out and tell him!

Been doing business with internet providers for over 50 year. Optimum is the WORST!. Went from $19.99 to $74.00 during the 2 years we had them. Then it took an act of Congress to cancel the service. Must do it online, but we placed a total of 5 calls, even with the account number, they couldn't find our account in their computer. (had no problem finding it for the monthly bill) Finally told us we would need to go to one of their stores to handle the cancellation. Guess what: person at their store said 'Oh, we can't do that here; it has to be done by national customer service'. Back to the phone. After getting really angry with the customer service rep., the cancellation was finally confirmed. But wait....there's more: This cancellation was finally confirmed on phone on 2/24. Got an email confirmation and stating we would continue to be billed until 3/17, with final bill to be sent 3/23. THE ABSOLUTE WORST!!@!

Worst customer service ever. Had billing issues about equipment not received due to a problem with streaming services in December. Exchanged streaming modem, find we were charged for 4 modems on next statement. Told it was corrected and a credit would be issued. In the meantime, we were without streaming services for several days until a domestically located support person informed us that our modem was listed as stolen. Was referred to cancellation services to cancel streaming and was bombarded with a rep attempting to sell me phone services. Turn him to cancel streaming and returned streaming equipment to local center. Received our new bill, no adjustments made and still being charged for streaming. All calls are recorded for training purposes. Does anybody ever listen to these calls and take corrective actions?

To a new Customer all details should be told as in I could of installed the equipment myself and saved myself $100. I changed service to save money to only pay extra to install service. I should of been given the option to do myself.

If the service was free I wouldn't use Optimum. They installed the service and couldn't get it to work, I returned the equipment the next day, and I've been getting billed ever since. Six phone calls and I've gotten nowhere. Every month they charge my card and there is no way to get the money back. Beware.

Terrible internet connection/customer service constantly lying about fixing issue. Been having a issue with connection and reliability for at least a year. Still haven't been fixed yet. Even tho I've been having these issues multiple times they will refuse you a bill credit. Will not be honest about what the problem is. Only seems to resolve itself when they're about to send out a technician.

4 months after I called and terminated my service with Optimum idiots, they are still billing me. They are still calling me 5 times a day, I block numbers, they just use new ones. These idiots are still billing me, sending me threatening emails, if you have a choice, do yourself a favor and DO NOT use these harassing idiots. These idiots will sic their computers on you if you try to terminate their service.

I was given a price of $145.00 + Tax a month for cable, internet and a landline. When I looked at my bill it said $188.92. I called about the discrepancy and the person I talked to said he can give me the package for $150.00 a month for 1 yr then it would go to $160 a month. What kind of business does this. I'm getting ready to switch. We have several new companies in our town.

Okay here it is 3 years later, left a review back in 2023, and it is now 2026. I was going to get rid of Optimum in late 2025 however Optimum talked me into to staying. BAD MISTAKE. Been without internet 7 days now. Dropped Thursday night, Friday night, and Monday night, Tuesday night and completely dropped Wednesday, After a technician was out at my house Monday evening telling me he doesn't think I will no more problems. I believe I know what it is, but after making a appointment on Wednesday, and Optimum hounding me to cancel my appt, Telling me, "we have the issue resolved," internet went out again.

I have been a loyal, paying customer with Optimum for three years. My bill has consistently been paid, and I’ve supported this company long-term. Recently, my account was only a few days past due, and my services were shut off without any notice, warning, or courtesy communication. There was no email, no phone call, no grace period — just a complete interruption of service. After three years of loyalty, I expected better customer care and consideration.

I tried to chat with someone to see if I can get bill lowered but the first thing they typed was I have massive products to help, I do not want other things. I just want bill lowered. All this is is a sales racket.

This company has the worse customer service I’ve ever experienced. From sales to managers. I spend 1 1/2 hrs on the phone to add television installation since I already had internet. They quoted me a price and gave me an appointment for 2/17/26 from 11a to 2p. I waited until 1:30p at which time I decide to call them only to hear that I didn’t have an appointment. I spend another 2 hrs on the phone and still don’t have an appointment. I would rather live caveman style than to deal with this company. They all need customer service training. Do yourself a favor and don’t deal with this poorly responsible company.

We called to cancel service on the 28th of November. The guy we talked to said he would have someone call us back. We did not hear from them. Tuesday the 2nd, we called back. They said we would have to pay for the month of Dec. Called back, explained it to them, and they said they would take care of it. Here it is Feb. and we get another bill.

I want to commend Luke ** and Ethan ** for a job well done. After several weeks of frustration and no Internet they came today for an appointment. Luke's knowledge of the job and expertise was much appreciated. He worked diligently and with skill to identify the problem and correct it. He's a tremendous asset to Optimum. Thanks to these two for making a customer well pleased.

Had a tech appointment for install 8AM - 11AM. Never showed. Called, been on the phone for over 30 minutes and been transferred at least 4 times just to get it rescheduled a week ahead of the actual date.

I’ve been an Optimum Internet customer for years, and I’m genuinely disappointed by how the company treats loyal, long-term customers compared to brand-new signups. Like many people, I’ve stayed with Optimum because I valued reliable service and assumed that loyalty would matter. But what I’m seeing now sends the opposite message: new customers are offered a $50 plan right out of the gate, while existing customers—who have paid month after month for years—are essentially told, “Too bad.”

I have been a long time customer. Through many buyouts. This is by far the worse company. I cancelled internet well over a year ago due to low speeds. Frequent outages. The tech service EVERY time blaming my equipment. I am a computer engineer. Cisco certified, etc. I knew it was not the case. Told them it's a line issue. They continue to argue. 6 months later. I'm done with the service. I go to another service. Suddenly my equipment works perfectly for well over a year now. I also cut back to only basic cable keeping that only for my wife's grandfather. A ww2 veteran. Visually impaired. Not possible for him to use a streaming device.

Updated on 03/14/2026: And then I get a bill for 6 dollars when I never had Optimum service working!! I Called to tell them they're out of their minds. And after a fifteen minute phone calls, I was told that particular department wasn't open and there was nothing they could do today. That Company is run by a bunch of morons. If They touch my bank account I will sue them. It's six dollars, but you know what I will sue them for 6 thousand dollars, harassment, pain and suffering. I'm seriously going to call a lawyer Monday. I am not calling optimum again ever.

Horrible customer service, have had this internet provider for less than 6 months and it's been issue after issue. Constantly having to call their billing department due to billing errors and them not honoring promotions that were promised. Horrible company!