DISH Network Reviews

I was with Dish for a few months, was able to receive the equipment but was never able to use it due to the services that was provided, had multiple techs try to come and fix it and nothing was working to I disconnect my service with them and they charged me over $400 because my reason for a disconnect wasn't in the agreement. I find this a very scummy way to get customers paying for a service they wasn't receiving. Would not recommend anyone using DISH due to the fact that they don't care about your services. They just want your money....

We have been with DISH for a number of years. I just received an email letting me know the bill is increasing 30% for no given reason. Tried to contact customer service but that was a waste of time. The service is bad, we lose the signal all the time and we are paying for mostly junk. Maybe 6 stations are being watched. The rest is junk. It is time to get rid of DISH and go streaming!

I signed up with DISH Network and they had a $400 Visa card advertisement with the sign up. Didn't get it, called so many times, was told it was sent and given a card number then transferred to the card activation center each time who could not help as they had no record of the card. Still to this date there is no record they sent the card. Can't get any help just transfers with no follow/up. Come to the conclusion it's a scam, just kept being told it must have been sent!!!! Will cancel as soon as the contract expires.

I decided to try Dish for my tv service. I called and decided on a package and the sale person told me I would have 15 days to decide but failed to remind me of the early termination fee. He said I had 15 days from date of install which was 12/23/2023. When I called to say I changed my mind the agent told me that I would be charged $480 early termination. Since the sales person said I had 15 days I had no idea I would be charged so I asked the agent to submit my claim to review department since our conversation was in a recorded line. I did reinstate my service on the tv/hopper and called to let Dish know I would keep the service and to make sure I would not be charged $480 but I was charged. I called today because I got my bill and sure enough I did get charged. I was told if I cancel today I would be charged another early termination fee of $480. There is something wrong with the way Dish does business.

I have just realized that Dish has been charging me for "protection" that I cancelled well over a year ago! During the pandemic I went online to see if I could lower our monthly bill. At that moment I saw we were being charged $10.00 for "protection" coverage that I had not authorized. I cancelled it immediately. Now I see it was added back onto my bill again without my knowledge over a year ago! It totals more than $100.00! I'm livid. I will be talking to customer service today but I don't expect any joy. I also added a subscription to a channel but realized I didn't want it the same day. Dish charged $5.00 to cancel it or I had to pay $16.00 for a full month! Nowhere in the subscription process was this mentioned! The customer service person agreed with me when I complained about this sneaky charge! She said, "Dish should be more transparent with their charges". No kidding.

Signed for a promotion where I was promised 2 gift cards: the first was $100. For signing up; the 2nd was $300. For switching from DirecTV to Dish. Had to go through hell to get the one for $300. No matter how many phone calls I made, they refused to give me the $100. They are CHEATS!

It seems they believe everyone has a very short memory. I called to cancel after the repeated price hikes. They offered a $30 credit and a price freeze for 12 months, if I committed for the same time. I agreed only if I received a confirmation via email, they complied. Lo & behold just just three months later they raised their rates again. I called and cancelled service, they totally ignored reference to the email I saved. I remained adamant not wanting to deal with an unethical company, they respected my request. Now they are billing me $20 per month for not honoring my 12 month commitment. Ironically, I've never missed or been late on a bill. No company can survive without ethics. I still have mine.

Over the past several months, we have had continuing problems with this TV service. The receiver quits and need to be rebooted for no apparent reason and the just today, I could not access a free movie from the recorded data. I could not view it, delete it, it was frozen and two calls to customer service did not resolve the problem. To add insult to injury Dish water to charge to send a technician out to fix their problem.

Was a Dish customer for 20 years and recently ended service as they had been without 2 of our favorite stations for over a year. Had to spend way too much time convincing the rep I really wanted to cancel but finally succeeded and was told I had a final $10 bill to stop service so OK. Took them over a week to get me the return box for their hopper and even before it came they were leaving me voicemails threatening legal action if I didn’t return their equipment. And then they charge me a final bill for $28 and I know it wasn’t for any prorated service. Figure I gave them over $15,000 over the last 20 years and this is how they treat a 20 year customer.

I have been a customer of Dish for 28 yrs. I recently agreed to a contract renewal price on the phone, which was recorded. When I received my bill the price was raised well above the agreed upon price. I have called Dish repeatedly, only to be lied to. I am continually told someone will call me back. When they do not, I am told "the ticket was never submitted." I have asked for them to review the original phone call when the contract was renewed, since Dish claims they record all calls. Of course, this is never possible. This entire mess sounds like a proverbial scam. I cannot imagine what else they could screw up.

Poor customer service. Recording devices are in-home boxes which are inferior to other providers on-line recording capabilities. Amazon Prime, which we watched for years, is now unwatchable - typically does not even allow access. Finally, against my specific instructions, they "gave" us two additional pay services (Stars, which we already had, and Dish package). Then charged an additional $30/month. Was on the phone over 30 minutes with customer service to complain and demand our money be refunded - they charge for 3 months. Customer service rep was at a disadvantage since she barely understood English. She finally refunded $12. Dish is, in our experience the last six months, inferior in service and overpriced. Unfortunately we signed their standard minimum contract of 3 years. Don't make the same mistake we did.

I've been a customer for 21 years...That's right. 21 years. 1.5 years ago I decided to trade in my VIP receiver and sign up for the Hopper and Joey receivers. In six months they raised my rate THREE times for $22. One year after that, that raised my rate another $6 totaling $28. I had had enough. I canceled and because I had ended my contract 6 months early, they charged me a total of $158.64. I called and talked to Escalation Department to discuss this to cancel or at least reduce this in light of my 21 years of loyalty and their 30% rate raise in 6 months. Their response... NO EXCEPTIONS!!

People please pay attention on getting Dish because if you don’t you’re going to make the same mistake that I did. They promised me gift cards and for their mistakes I’m paying the price and I can't get rid of them. They said that I had a contract for 3 years which sucks and they are the worst cable company and they are the biggest liars that I ever spoke to. I’m not happy with them so please pay attention!!

Updated on 07/09/2024: Someone told me not to go with Dish. I should of listen. Did everything they asked me. Mailed in their belongings on time. Haven't had Dish in a year, they're still charging me. Took 87 dollars. They refunded 40. Stream, or find someone else. DISH IS BAD BUSINESS! FACTS!

Our company has been a long-time customer with Dish. I pull all of our invoices from the portal the day they are generated. Checks are mailed out the same day. The due date is 10 days from the date the invoice is generated. We just had our service interrupted because the USPS is slow due to the holidays. When I tried to change our account to one that has more flexibility, I was told the cancellation would be effective immediately and I would need to wait 60 days to get service again on a different type of plan. No other options were available. If I had not just spent $600 on equipment, I would cancel my service completely. Absolutely horrified at how Dish does their business!!! If I could give zero stars, I would have.

Absolutely horrible company.. Have had them for about 3 years now.. and every year without fail we lose channels.. For the past YEAR I have been without channel 2.. A year dispute. And they won't do anything to compensate.. The year before it was NBC and Fox. Your price will go up and you will lose signal in bad weather.

I have had Dish network for over 20 years, unfortunately I had to file BK and they shut me off for 2 days then had the audacity to put me on pre pay, I have NEVER been late with 1pmt. As a matter of fact I always paid ahead. And my bill was always due on 3rd and I was under contract then they changed it to the 28th of the month. They are absolutely atrocious and I would not recommend dish Network whatsoever!!!!

I have been a DISH customer for over 20 years and, lately, the product has gone really downhill. It seems when turning on the television after getting up I keep getting error messages. I'm tired of having to unplug everything for 30-45 seconds. I'm thinking about cable. No NBC Bay Sports or MeTV.

I contacted DISH on November 21, 2023 for cable television, but only Because the other companies claimed that they didn't serve our location. DISH said that they would be out to set up our services that afternoon. And, yes, they arrived. However, our apartment management let the technician in and refused to allow them to set up service for us. It was at this time that we found out that the apartment complex had their own cable and internet service. So I immediately contacted DISH and informed them that the service had to be canceled because the management would not allow their services here. I went through hell trying to get this customer service representative to understand. He kept want to reschedule. I told him that rescheduling is out of the question. Management will NOT allow their services period. We finally got him to cancel the services and they were to refund our money, that day, on November 21st.

I am compelled to share my extremely disappointing experience with Dish Network. This has been an absolute nightmare from start to finish, and I strongly advise against choosing them for your TV services. From the get-go, their pricing is deceptive, and you'll find yourself paying dearly for their services. It's a big-time rip-off that preys on unsuspecting customers. The advertised rates are nowhere near what you'll actually end up paying. Hidden fees, unexpected charges, and unexplained rate increases are the norm here.

Very unhappy with the customer service waiting times and then I can't understand the person that can hardly speech any and American English then they pause and say nothing? Problems with getting the local channels like Fox with has been banned because of lawsuits..Really! I'm looking into another way to get away from these high costs satellite business!

I hate to get it a one star because they suck with service and entitlements. I was told my service wasn't going to go up for three years. They lied. It went up in 4 mos. from $93 a month to $130.00 a month. And being a Veteran I would receive one free movie per month. They lied about that I got charged for it and it stop streaming after 15 minutes. I never got to see the whole movie. So must I say any more. Good luck with your service if you get it.

30% increase on any monthly bill is huge. I hope people are able to shop for a better company, most people if they are lucky may get a five percent 1 time a year. I hope you can pay the employees well. Must be one of the top paying jobs but I hope they know they are sending the customer in to a competitors arms.

I have been a happy and loyal Dish Network consumer for 20+ years. I would grumble about the monthly cost but overall felt it was a valued service until lately. I would call each year and they’d provide a price break given my loyalty until about a year ago. In early January 2023 I lost one of five local channels. In September (23) I lost two more channels, leaving me with only one network for local channels. Despite repeated requests they “could not” prorate my local channel charge. It wasn’t big money just $12 a month, it was the principle!

Take my advice and don’t waste your time and money with this company. Anytime it rains you will lose service and don’t expect local channels 2 or 9. You won’t get them even though you’re paying for them. When you call customer service you’ll get John but by his accent you’ll know he’s not John. That’s his American name. If you upgrade your plan your 2 year contract will start over. Something that John won’t explain very well. Starlink is a much better option and a lot cheaper plus you’ll have TV and internet not just TV like Dish. I wasted my money with this crappy company. Learn from my mistakes and don’t do the same. Trust me. You can do better. Ps Dish you suck. Do better.

I have been a Dish customer for over 12 years. Decided to cancel this month because of significant price increase plus we kept losing channels (particularly local channels, which I paid extra for). The night I called, the Dish customer service number wouldn't even ring through. Tried for almost 45 minutes then got on a chat window. Was 33rd in line for getting a live chat agent! Waited over 40 minutes for that person, all the while trying the 800 number. After getting the agent, I went through a back-and-forth with him, as he tried to figure out why I was cancelling. Then, finally when he realized he wasn't going to sway me (at least 20 minutes later) he tells me I can't cancel through chat, I have to CALL customer service.

I just got the Dish Network Hopper DVR two weeks ago. IT'S TERRIBLE TECHNOLOGY!! DO NOT BECOME A DISH NETWORK CUSTOMER!! It has already ruined three recorded games for me. Three different times within the last two weeks I had a game recorded that I was looking forward to watching at a time more suitable for my schedule. When I went to watch the recorded game I tapped the 30 second go ahead button on the remote to forward past the commercials, then it took me to the end of the game and showed the final score!! THREE DIFFERENT GAMES! :( If you're a sports fan and like to forward past the commercials, don't become a Dish Network customer. Their DVR Hopper technology is awful!!

I paid $20.00 for “Premium Installation” = first appointment of the day so no unexpected delays. Email received 11/7 stated: Arrival between 8:00 and 9:00am. Text received 11/8 at 7:58 stated: Arrival between 8:00 and 9:00am. Checked on “Track My Tech”: stated arrival between 9:00 and 10:15am. Actual arrival was at 8:45, met understanding, but hard on my ulcer!

Today I received a phone call from Scott in customer service with Dish Network. He was very nice and apologized for the bad experience I had with the company. He acknowledged the long wait times to reach someone at the 800 number to cancel service and said there was no excuse but that they needed to do better. He then advised that they would be refunding the charges for the last two months when I was not using their service.

Every time I needed support I had to wait on phone for an hour. I started threatening cancelation then they answer phone real fast. My bill tripled so I called to actually cancel when I was told about new promo for same price as I was paying (I think that's what they said, did not speak English well at all). I agreed only to find more than half channels were removed leaving me with stuff I don't watch. Borderline scam in my opinion. If they are wondering why thousand are cancelling maybe they should read these reviews. I do not recommend Dish at all. Go anywhere else, can't be worse than these guys.

Had issue watching watching on demand. Called customer service originally 11am. Was told Bobby Flay Triple Threat canceled. Which was False. When you call customer service you get a call back in 20 to 45 minutes. I spent too much time on the phone. Finally they said service will be out between noon and 5. Next call said ETA 130 - to 230. Ok that morning I was 40 miles away. I rushed home for appt. home. Next call said 345 to 445. Next call said 445 to 515. We had plans for 5pm. I rescheduled for Sunday. Not having any faith and didn’t want to waste another day I cancelled.

The 'joey' STILL won't work. Can't even watch DVR. Says complete signal loss. I paid a tree service over $500 to remove trees that were supposedly the problem. NOPE I'm sitting here with NO SERVICE! Don't bother signing with DISH unless you want aggravation, boredom and an ulcer!

Dish is terrible. We pay close to $200 a month and can't even get our local channel. We have to disconnect the cable and use old fashion antenna because of a contract dispute? Pure greed. Just about fed up. Screaming to the rooftop, use anyone but Dish for your service!!

We used DISH Network for our cable company for several years. Like most of these subscription services where you are under contract, when the contract ends, they raise your rates. When you try to leave them, they make you jump through hoops to cancel your service. DISH customer service, in this department, is a nightmare. First they're syrupy sweet, trying to convince you to stay, they try to talk you into a "pause" in service which just lengthens your contract, and when you stand firm, and they finally figure out that you are leaving, they turn sour and bitter like a jilted ex, threatening that you'll never find anyone better, and that you'll owe big fines if you fail to return their equipment (as if they would use 3 year-old hoppers and joeys again)...

As in none. Can't understand India based things but that's on me. Would not or could not lower price back to contract price so I cancelled. She didn't like that at all. Charge 20.00 for a box to send back the Hopper. Was a customer for 16 years. No more.

DO NOT BUY ANYTHING FROM DISH OUTDOORS! I had a king pro satellite for 4 months and then it refused to work. After hours with tech support, it was indicated it was a faulty satellite. It is under warranty and I was transferred and given multiple numbers and still never able to contact a person about a replacement. They have not been able to help me and the warranty is useless. If I could give them negative stars I would. They refuse to help in any way and refuse to honor warranties and send you to a third party (PACE) that goes to voicemail and never returns your call. It is by far the worst company I have ever dealt with.

It's really frustrating when most of the sports teams we watch are televised on Fox. We've tried downloading the Fox app on our tablet, but can't watch on there either because the channel isn't approved by our provider. We left DirecTV because of the same situation. Then Dish does it. It's stupid!!

Fed up with Dish. Raised our rates then duped us into a 2 year contract paying same but less channels, AND, removed local Fox channel plus 3 others. Was not able to watch Superbowl, and almost a year later, can't watch World Series. Their solution, pay per view, add a Channel, or satellite. Don't have internet, don't want a longer contract, and if I had access to internet or a satellite, I sure as, you know what, wouldn't have them. 1 year to go and I am dropping them like a hot potato.

I have been a dish customer for 6 years. You can't get a a real English speaking person to talk to on the phone. And they keep raising prices. But we are forced to have satellite. Or no TV. It's a shame.

I moved and wanted to move my service. They didn't have a tech available for almost 3 weeks. I was told I couldn't have my bill frozen for not having the service available. Well that gave me time to try out YouTube TV live and I love it!! $60 cheaper, no contract. So I call to cancel service and I'm told that they can pause my service. Now that I want to cancel they want to treat me better. I still canceled. They sent me a link to pay my last month. I paid the last month through the link and I got a message saying my service was restored. So now I have to go through the cancelation process again. Both times I was on hold over 15mins waiting for someone.

Had service for 4 months now and every other day, I have to re set their equipment, I cannot watch anything without doing this, they have sent their technicians because I asked for them, they come, “fix it” and leave; the following day I find myself facing the same issues. This is a horrible service provider, stay away from them, DirecTV may be slightly higher in price but their service is excellent, or go with the other platforms available, but stay away from Dish Network, I should have done that I regret it everyday.

A Company as Dish Network should be more respective of their clients. I was told my contractor Had ended and that the cost of my new one was going to be $30 more. Ask if there was a promotion where I could get it less. I’m on a fixed budget. They automatically put me on the lowest package they have, which is the same cost as what I’m paying now that left me with none of the channels that I actually watched call back. Talk to a representative. There’s nothing I can do if you want the other channels you have to pay for them it means nothing to them for being a loyal customer.

This tech came to my house a used wayyyy too much wire!! Had scraps of wire left all in my yard!! Then drilled a whole in my vinyl siding and ram open wire all around in my house a stapled loose wire a foot about the floor!! Looks terrible!! I’m not impressed at all!! Our side he just left the wire over my steps. Didn’t even try to hide it!! Left my house a mess with wire and Sheetrock dust!! Do better!! I have another tech coming Friday to fix it supposedly!! If it’s done right I will be glad to remove this post!!

I switched DISH Network 2 months ago and have been disappointed in them. Customer Service is no help either. I was told I would be able to watch the Utah Jazz basketball games that the channel that airs the game is offered in the channel line up I was getting. Now they started per season games and I can't watch them, I called customer service to see if I just need to change my channel line up to watch it and they said no, they don't show preseason games and the regular season only offers some of the games. So frustrated in them. Then they promise a gift card to switch and I have not received a gift card. If you are looking for a cable company DON'T GO WITH THEM.

DO NOT SIGN UP. AS BAD AS TIME SHARE CANCELATION. CHARGE YOU TO CANCEL. I was an 18yr customer of Dish. Years ago they were ok. One of the biggest advantages was I could pause my service and reinstate any time. When I reinstated 2 years ago they resumed my service for Huge increase. I requested to cancel. They made me an offer to reduce my bill (still $10 higher than before) and hold that price for 2 years. Time on pause would not count towards the period. I paused it for 2 months. When I reinstated the price shot up, yet I could not cancel without an over $200 cancelation fee. Keep in mind I had a limited channel package that was supposed to be $55/mo. This is how they treat an 18yr Customer. I will take out ads to discourage anyone from signing up. Not a wonder they have so many NEGATIVE Reviews. Glad to be able to take down the ugly dish too.

Called in to cancel my service which took about 45 min to get a live person. This is such bad business that they try and make it a headache, time consuming and then give you a hard time to just cancel your service. I explained to them that they never had my address correct. I cancelled well before the end of my monthly service date. A few days ago my account showed a zero balance and after an hour and a half on the phone they were supposed to be sending whatever for me to send their 8 year old equipment back to them. So this evening I was worried that the guy on the phone did not update my address because we still have received anything in the mail. I logged in and clicked on the chat.

Cancel my services and they were supposed to send me a box to return the equipment but they never did. Two three months later they were charging me for the unreturned equipment. Contacted them to see what was going on and they told me that they had a problem with UPS sending the boxes to the customers. So I told them to remove the charges until they send the boxes but they told me that they couldn't do it, that they were going to send me another box. Waited for the box and it never showed up but they were still charging me for the equipment even though it wasn't my fault.

Dish TV is pathetic, currently ABC has been off the air for 11 months, now NBC is off the air! You go to their website or speak to them about this issue and they tell you to call the station managers. They tell you they are trying resolve the stations they are no longer offered but we’re going on a year! Does the customer get a discount for services not provided….No is what you get for an answer. Dish tv sucks. Their customer care support sucks, if you can even get a hold of them! Don’t buy into their lies. Go with directv or cable.

Sent tech to service home who left 2 pieces he said was a workaround to get my rv hooked up which is what I was led to believe I was getting. Gave me a number to call to straighten it out. Wrong number. Dish would not give the company or tech name so I found it myself. Contacted them - no response. Spent 5 1/2 hours on the phone with Dish and spoke to 2 supervisors (disconnected twice) then was turned over to billing who finally seemed to resolve the issue. Tech went to rv to set up service and when we tried to use tv there was no service for it. He was to pick up 2 pieces of home equipment. He didn’t.

I lost a local channel while Dish negotiates and have received no monthly credit! I’m paying for a channel that I’m no longer getting. And to cancel my contract one year prematurely Dish will charge me $242. I regret ever subscribing to Dish and for falling for their made-up online website reviews.

Moved into an area that does not allow Dish service. CS stated,"a family member take over the account", which is just absurd. They charged me for not fulfilling a contract when I am not allowed the equipment. I provided proof that service isn't allowed, are why are they still allowed to charge?

Dish Network reception is horrible. We called for tech help that resulted in a service call, waited 3 weeks and then no one shows on date scheduled because service call never documented! We are tired of horrible service, worse technical assistance and the overall customer experience. Cancelled service - no one really cared. So frustrated.

Was on hold to cancel service for 45 minutes which I have a screenshot of my phone time on my phone for proof. Two different times and they didn't follow through with their promise. Sent return box without return label that they said they would do. Tried to contact them through emails but no return correspondence.

ON 7/28/2023 I called and cancelled my account. This took me over 6 hours to get through to someone to cancel my account. I wanted to pay my final bill and cancellation fees on this call so I didn't have to call back. The representative took my payment. The following day I received an email stating that I owed money. I had to call back and they informed me my payment did not go through. I paid my final bill again. I asked for a return equipment box to be sent. Weeks went by and I called to find out where my return equipment box is. They said it was never ordered. I gave them my new address again and ordered this again. Dish has since restarted my service and is taking money out of my bank account. I just called again and they informed me their systems is down and they can not assist me. I can't get this company out of my bank account and they have restarted a service that I cancelled on July 28, 2023. This is criminal.

Dish Network makes it a habit to take away vital local channels saying they are "negotiating" with the providers, when in fact they have no intention of negotiating and do not care about the hardships imposed on its customers.

The title says it all. The other satellite company is $60/mo less WITH local channels. Also, I lose connection every storm. And, it's summer in Florida. I say take up the other guy on their 2-year contract. Dump the Dish!

I would not recommend DISH Network to anybody. They have poor service all around! All they care about is the money! They are trying to charge me money that I don't owe! I'll be looking for something else!

Needed to terminate my service due to health issues and needed to sell my unit. Waited 42 minutes to talk to someone and when I said I was cancelling service and Tim CS would not let me cancel because he needed to do his sales pitch. I told him 12 times I just wanted to cancel and he kept trying to have me move my Dish service to a home I already have had service for over 8 years with another company. I thought Dish was a good company until this. Will never consider them in the future.

12 plus years as a second time customer. Called yesterday to cancel. Was talked into a 3 yr discounted rate. My understanding was my two Joeys wouldn't work anymore. Thinking it was for dvr purposes only. Got home today no service on the other tvs. Called to cancel within 24 hrs and they hang me with a 240.00 cancelation fee plus 20 bucks to ship equipment back. I can guarantee you.

I keep getting bills for almost anything since requesting Dish cancel my service because I moving. They are the worse company to deal with. I would not recommend them if they were the last company in the world.

The DISH network is dishonest, and fraudulent. They "bait and switched" me. When it was first installed, it worked fine, and there was a nice screen saver that showed the local weather and new headlines. After about a week, the screen saver was no longer available, and some damage was done to my TV. Also, the ROKU app and iPhone app no longer worked properly. The final straw was when NBC, CBS and ABC stations were no longer available! They also stopped the autopay feature without notice, thereby eliminating the monthly autopay discount, and starting a monthly penalty charge because I was not aware of no more autopay. They now want $400 to cancel the contract.

I have been with Dish for 8yrs and today I saw on a commercial that customers can get the Canelo fight for free with a code and I called and they did research and came back to tell me that it was just for new customers. I read the fine print and it did not say only for new customers. They tried to give me a discount for a month on a service and that's already a promotion going on and I pay $121 for 1 Hopper and 1 Joey and they offer a $50 dollar discount for the fight that's $85. I would still need to pay $35 for the fight on top of the $121 of my bill and the escaltion team agent said that it was like any new phone service where you get a free iPhone when you get new service and most companies for cell phone give the same promos for existing customers as new customers. Bad comparison.

I turn in my equipment and was not told I would be charged 20 to send their equipment back. I had to pay someone to get in the roof and remove. They turned me over to collections for 20 bucks. Now that's just low and the creditors are calling me 10 times a day...for 20 dollars. What a joke.

Just got off the phone with this Sucky company and all I am getting for credit is 5.00. I asks for 25.00 isn't too much to ask since I have been without ABC and CW now going onto 6 mos. NBC is gone now going onto 2nd mos. I am not alone. I shouldn't have to pay for something I am not getting. SOOOOO all you NEWCOMERS thinking of Dish Network as your TV provider DO NOT DO IT. They will NOT work with you....

Always have channels not available that you pay for during football season but you're gonna pay full price on your bill. Will be dropping them. 2 years in a row this has happened. Get very greedy company. Give the users what they pay for.

Paying $90 a month for supposedly over 150 channels. We only watch 8-10 and now because of a dispute we've even lost a couple of them. We're looking for an alternative to Dish, we live in the country and not many choices.

I live in a subdivision so it's pretty sad that every morning my service is out. Sometimes it takes me an hour to get it back on. And I hate calling because they are all overseas and hard to understand. Some even say they don't see me having Dish Network and that's more frustrating. I'm stuck in a 2 year contract but with these conditions I should be able to just stop my service because I don't have it half the time anyway. And then there's the reboot everyday around 3 or 4 in the middle of a show. My TV turns off to reboot. That's annoying as **.

I have been on the phone with various vendors to cancel my DISH Network. They are so quick to suck you in for promotions, but they'll make you wait almost an hour before someone actually speaks to you because that is the only way to cancel the service. Is this right?

Beware of DISH TV! I have had DISH for 5 years and they recently discontinued Channel 7, a local channel, which I enjoy, and I contracted for. I decided to seek another avenue for TV and called to cancel DISH. They told me I would have to send in their equipment and they were sending me a box. Fine. Then they said I would have to pay $20 to ship said box. Not fine. I have paid well over $900 for this equipment over the years as well as a Protection Insurance to the tune of $659. What? Neither of which I have used and they are getting their equipment back in perfect shape. Then they said they wanted the LND off of the actual dish on my roof. I'm 75 with a hip and shoulder replacements and my husband is 84 with a knee replacement and they want us to climb a ladder onto the roof to get their part?

Mandy said the entire enterprise was having problems. Absolute worst customer service. Do not sign with Dish. Huge mistake!! Huge!! My payment processed in seconds but they could not process my cancellation.

When we first signed up for Dish, we had all local channels, as I had requested. Shortly after signing up, without notice or warning, we lost a major local channel. I asked Dish to restore the channel or cancel my service, but not to charge me a termination fee - well neither happened so I am unfortunately stuck with them for another year. I definitely do not recommend Dish to anyone! If I could give them no stars, I would.

I canceled DISH Network after years of being a reliable customer despite not always having reliable service. They sent me a box to return my receiver. I have confirmation of cancelation and of receipt of my receiver. They sent me a bill the next month stating that I reinstated service and now owe $156! I have no way of getting any service! I did not reinstate my service. I spent hours on the phone and no one could make it right and no one would make it right. They are telling me I am liable for $156 of service they did not provide. I am disgusted with their ethics and customer service. DO NOT SIGN WITH DISH! You have been warned.

We spent 1 & 1/2 days calling the Dish phone number to cancel our Dish service (always being placed on hold for extended periods). Then when you actually get an operator to answer the call, they impose large fees for early termination /etc. (we had their service for over 3 years)? They will never be a TV provider for us again! Their customer service is extremely poor -- avoid if at all possible!!

Due to health problems, I won't be needing TV anymore. So I wanted to cancel my Dish account. They make it incredibly difficult. First, you can only cancel by calling the cancellation center at 8669740769 during the day. It used to be open 24 hours, but not anymore. I called three times. The first call was on 9-11-23. After entering my account number and security code, I waited on hold for 46 minutes. So I tried again later in the day, on hold 2 hours 11 minutes. I tried on 9-12. Just left it on speakerphone for 3 hours 26 minutes. Tried again on 9-13, on hold for 52 minutes. Tried again on 9-14, on hold for 3 hours 11 minutes. About went out of my mind listening to the music over and over.

We had a new roof put on our house and called to have the dish reinstalled. We were told it would be a minimum of three weeks but we could call back to get an earlier time. We called every 2-3 days three times and they could not give us an earlier date. In the meantime we were told to use the Dish Anytime App. First our fire stick was ‘out of date’ and we needed a new version to download the app. They could send us a new fire stick free of charge but it would not be delivered until the end of October. Not helpful! We were able to install the dish app on our iPad.

I switched to Dish 2 years ago and from day one they couldn't make their service work with my home theater system. They have sent numerous techs out to fix their problems and none of their techs could make their receiver work with my New Denon receiver. The icing on the cake was when they notified me that my bill was going to go from $87 month to $137 a month. I called them and sat on hold for an hour to speak to them in regards to why the $50 increase of my bill. The customer service rep said I was out of my contract and that is what my new bill would be.

Dish Network doesn't provide the service they claim, terrible customer service, tier 2 (Hope, I don't know her last name) just doesn't care to help paying clients, go with Comcast Xfinity, is a way better company, don't get ripoff by Dish network.

I moved in April, I called to cancel my service. Transferred from one department to another and wait for 30 min each. Tell each one the same story and asked to cancel my service, for 6 months after they keep charging my Discover card, I disputed with my discover card and I am still been charged...Now in Sept 2023 , I am on the phone again. Complained to the first person, been transferred to a supervisor then have to tell them the same story, they transfer you to another department. You sit for 30 min waiting ...no resolution till today. It's a ripoff,

First of all they cut our power line when burying the cables. DISH employees ran off without informing us of what they did. I looked out and saw the power company outside and had to ask them what was going on. They explained Dish employees cut the main power line. No apology. Nothing from dish for this. Service was very poor the first 6 months, the frame kept freezing continuously. Finally they changed both boxes the Joey and the hopper, this worked for 3 months. Now we’re having the same problem. The TV shows interrupted every few minutes. They promised a gift card of 400.00 which we never received. I was calling since service started to let them know we hadn’t received the gift card. They continued to say it’s coming and don’t worry about the expiration date that I saw on the card in dish app.

1st dish is an extremely dishonest company. Took me 4 hours to cancel Dish. Almost takes an act of god. So I drove to their office on their website to cancel in person only to find they moved out 10 years ago. Was told the codes office was an hour away. Finally got it cancelled just to find out they charge you $20 dollars to send their equipment back to them. So run away from this company.

DISH is absolutely worthless and I wouldn’t recommend them to my worst enemy. After 14 years as a customer I called in to discuss another price increase and stated that I was going to be canceling the service since we rarely watch cable and could no longer justify paying the ever increasing rates. The woman I spoke to kept me on the phone forever and ultimately offered to lower my bill by just under $30 (a special top 200 package) and we talked about getting rid of the Joey Hopper in the bedroom as well as the kids package since we don’t use either of these. This should have amounted to about $40-45 in savings once I downgraded to one DVR and no kids channels. Fast forward a few months and I am paying $20 more a month than the original amount I called to complain about. I went to cancel my service and was told I would have to pay a $360 cancellation fee.

Updated on 09/09/2023: See prior post...after 3 hrs on the phone, transferred 13 times, Dish still can't this simple move right! I am moving to a different state and called Dish to advise of the up coming move. Even though the move is not for another 10 days, they have changed my TV time and programming to reflect my new location. So as I tried to watch TV in my current state the programming is 2 hours off to reflect the shows in my new state. Unbelievable!!! They know when I will be in the new state because I have set-up an work order for them to come and install at the new location. You have to work very hard to get this simple task wrong. Maybe if Dish stop giving job to 3rd party companies and get some employees who speak english they might be able to get something right for a change.

I was on hold over 30 mins, when I finally got to talk to someone I told them I would like to cancel my dish. So they told me I would have to pay 137.00 dollars to cancel my subscription, I told them it's not fair to change me that and the lady try to let me talk to another person., So I told the lady all I wanted is to cancel my dish nothing else.

Dish seems like their customer service is run out of an internet cafe from somewhere on the other side of the planet. Service representative was barely intelligible and the hold time was almost an hour. Livestreaming is going to end their stupidity before long anyway.

Service was hooked up with no problem. Constantly rebooting after install. After contract was over I got the 132$ bill called to cancel - no answer. Had to call dozens of times and when I finally got through, the guy said he can't cancel. More calls, finally got through to a woman, asked to cancel, she said it was canceled - she lied. Next bill due called to cancel, guy said he couldn't do it because computer was down. Had to put stop payment, been on hold while doing this review. Have complaint form sent from BBB and writing letter to corporate in Colorado. Disconnected the box a month ago waiting for the return box that's not coming. Regret getting this product, wasn't worth what I was paying anyway.

Very expensive, cancelled my sports package as soon as the NBA Playoff's started. They wanted more money for a regional sports package. Awlful customer service. Long time customer and got treated bad.

Please steer clear of this company altogether. Not only was verbal abuse directed towards my elderly mother and special needs brother during a visit but all they did was lie!!! Stated they were here at one point while we were even in the phone with customer service at the time yet again another lie. I don’t want this ever to happen to someone else. Please be careful. Customer service acted like this was a big joke.

I was trying to cancel my 80 year old mother’s account because she can’t afford it anymore. First I was on hold for 30 minutes 4 times! Then finally getting to the right person, he was stalling me trying to talk me into a cheaper service. I explained to him that we wanted no service from Dish 3-4 times and he kept on trying to talk me into it. Then, he was asking about what she watched, is she using something else…. I asked him politely a few times to please just cancel and he refused! My husband had to take over and get more firm but he continued his nagging. That phone call lasted over 30 minutes. These people are awful, rude, and their customer service is horrific! It took me 3 hours to cancel my mom’s service. DON’T USE THIS SERVICE!!!!

⛔⚠️ $104/MO TO BE TREATED LIKE THIS?! We have been customers for 5 years. So much for that! I paid Dish the $50 service call to have my receiver moved to another part of my house. After waiting the 5 hours window, the tech never showed. He claimed there was a different address on my account. That's weird! The DISH bill can find its way to my home every month, but the technician cannot?

Buyers beware. This company is the worst customer experience ever! Overpriced, fee gougers with lousy installers and worse customer service representatives. They are a thing of the past. Invest in a smart TV and pay only a few $$ a month for apps. Cancelling them SOON!

Horrible customer service, ridiculous billing dept and charges without notification and rude non English speaking representatives. This company sucks and should be banned from doing service. I am looking for another company and will never recommend or use them again. Absolutely horrible associates with no knowledge of their business or job.

DISH Network is a company is that lies and does not stand by their word. The worst experience ever. The salesperson on the phone will make all types of promises to get the deal and once the service technician arrives at the door, the installation technician will let you know what their work order states. The installation technician is the only one with integrity and the head workers and management lie like today’s politicians and fake news. Once a manager or management is contacted, he will lie saying he is going to resolve the issue within 24-48 hours. The issue will never be resolved and the political customer reps and Residential customer agreement for cancellation will dance around the problem instead of fixing the issue or discontinuing the service.

I feel Dish Network thrives on knowing that you are going away feeling miserable and shafted by them. No wonder they are losing customers in droves. Wish there were more options for TV without internet

Dish Network are LIARS. First you will wait a minimum of 45 minutes til someone picks up and answers. I talked to 6 different reps about my cancelation, one even gave us a bogus cancelation number! I cancelled in April and they charged me $282 in AUGUST! So I call again....more lies how I didn't do this or that. I asked for a refund - they will not refund my money back. My advice to anyone thinking about DISH is run as fast as you can from this unethical, immoral business who gouges you if you ever decide to leave their crappy service. They do not care and customer service shouldn't even be a department with this immoral company - it should be called the Liars Department. Again - unless you have hundreds to throw away stay away from this company!! Streaming is the way to go.

I held 2 Dish accts for many years. In one location, just as I was getting ready to move, they offered me a "free trial". I didn't want to take it but they assured me there was no obligation. Then, when I called to cancel less than a month later due to a pending move, they said my contract had restarted (they didn't say this in the "free" offer) and it would cost me several hundred to terminate. I protested. They charged me anyway, but after many complaints, they charged much more manageable amt which I paid under protest. I am still getting collection letters almost 2 years later. I have called dish multiple times. As recently as this morning. They said "gee we'd love to help but we are going through a system update and can't take your information". Do NOT use this service.

My parents have been with Dish Network for 9 years with the same equipment the whole 9 years… The equipment was so old the dish wasn’t working properly, so my mom called to speak with them. They brought new equipment which she thought was great. She didn’t understand that meant sign a new 2 year contract. I called and spoke with them today and they were no help at all. She asked to terminate and set up a payment plan since they are elderly and on a fixed income and was told no has to be paid in full. He clarified THEY DID NEED NEW BOXES due to the system updated and their boxes wouldn’t work anymore. So my question is why make them sign a new contract if the equipment needed to be updated for the system??? We are very disappointed at this point. After being a customer for 9 years….

I called DISH Network to cancel my mother's account. She had a stroke and will not be needing the service. They did not verify the account info to take payment but made it difficult to cancel the account. More insulting is that instead of empathizing that my mom had a stroke, the representative tries to upsell me on "special offers" after I told him she had a stroke and will not be needing the service. I normally never post reviews but felt compelled to do so in this case.

I have been with Dish forever, well at least 12+ years. During this time I have paid $250 per month for 10 years. I was finally sick of them and cancelled. When I cancelled, they wanted to sweet talk me, give me a better deal, a better price, extra channels. All this time they could care less about me, now that I want to cancel, they want to do everything possible to sway me to stay. Be a smart consumer and leave Dish for any streaming service, just not them. I found a different system and am so happy!

They promised a $200 gift card. Never get it. I called many times, they always had poor excuses. I checked the status on my account and say "the time to redeem has expired." I'm not happy about this. Unfortunately I have contract.

I cancelled my service in July. I was told that I owed a 2month cancelation fee. I didn't feel I owed 2 months but OK. Then they tried to say I owed an extra month of service that I did not have. I called. Was told my bill would be corrected and I would get a new bill in 7-10 business days. Never got a corrected bill. Instead they turned me over to a collection agency. Then to top that all off they ran my bank card for a 40 dollar cancelation fee without my knowledge or permission. When I called they told me that was part of my contract. No notice, no phone call, no email, nothing, just a 40 charge to my bank. The only reason I did not pay as of yet was because I was waiting for a corrected bill. Never mind they had already turned me over to a collection agency not even a month after I cancelled my account.

I had no choice but to have this Dish. The apartment cut a deal and now we pay 100 for what's 50 everywhere else. Service is non existent....Never works, can't get help, they say pay your bill???? Really you get in every month in my rent I'm so livid. 800 numbers will only transfer you to 20 others who transfer. It's a SCAM

My cable box hopper doesn't work properly. I have had nothing but problems for 2 Years now. I called DISH Network today to cancel my service. I was put on hold for 45 minutes the first time. When I called another # they answered right away because they thought we were adding a service. On that line they said it would be the last time I would be transferred and then they sent me to another line. I was put on hold for another 30 minutes. No one ever answered my call after one hour 45 minutes. In addition Dish' online help is absolutely useless!

I have had service with DISH Network for 12 years, but we haven't really used it in a while. I decided to cancel the service, but I keep getting put in an endless loop of automated prompts, then placed on hold, then being asked to 300 questions to verify my identity by an agent, only to be informed I will be transferred to an another agent who will assist me with canceling, only to start the whole process over again until the the line eventually disconnects. I have called 4 times today to have the same experience and still have not been able to cancel the service. This is ridiculous.

I've been a DISH customer for 8+ years. Most recently, I spoke with a representative to discontinue my service. He informed me that my contract would be ending in July and it would go month to month. I waited for a total of 126 minutes on hold to speak with a "disconnect" representative. She told me that she would be glad to disconnect the service but I would be charged termination charges for early termination of my 2 year contract. This is the shadiest business practice I've seen in a long time. DO NOT USE THEM!

Dish Network has been a nightmare since day one. My house loses reception anytime there is even a drop of rain of a storm miles away. The signal is lost for hours or days. In addition the $100 that I pay for 150+ channels is VERY misleading. There are duplicate channels, in some cases as many as 4 channels broadcasting the same content under a different listing. Add in government channels and other channels that have ZERO entertainment value out of 150 channels I’m the total number is much lower, maybe 50 or so.

I have had nothing but issues contacting Dish Networks Customer Service about anything and everything. The only time they pick up fast is if you want to pay your bill. I have been on hold 45 minutes and still on hold to cancel my plan. Do not Order Dish Network. The service is very in and out and to get a service call you might as well wait the rest of your life away. DO NOT ORDER DISH.

My husband had Dish for nearly 16 years. We were married 3 years ago and he recently passed away. I am elderly and disabled and Dish expects me to climb a ladder and remove some "node", or get a family member to do it for me, box up all his equipment and take it to the nearest UPS. I wouldn't have dish if you paid me because of this experience.

In March 2023 I had a two year contract which expired, therefore I had a conversation on the phone with a retention agent who offered me a one year extension with $40 off per month. This was a recorded verbal contract which I accepted. A month later, my America's Top 200 package was increased by $25 per month. For several months an agent reduced my monthly payment by $40, however on 2 August 2023 a resolution agent refused to honor the $40 off commitment. I consider this unethical and would never refer a friend to Dish.

After being a loyal Dish customer for over 25+ years, I decided to just stream the channels that I like. My biggest complaint with Dish has been that I'm paying for channels I never watch and my bill continues to escalate, and had asked on several occasions how I could get my bill and channels reduced to meet my needs. However the catch is the cost is associated with certain channels that are the most popular, so if you want a plan that includes these, you also pay for sometimes hundreds of channels that you will never watch. I decided to cancel my subscription and I was treated in the most deplorable way. After being routed around for over 1 1/2 hours and placed back on hold numerous times, I was finally transferred to "Benjamin" who claimed to be the "specialist" to cancel with.

It took 48 mins to answer so that I could cancel my service, then they tell me I have to pay to have their equipment sent back to them. Also they wanted my 73 yr old husband to go on the roof and get a piece off the satellite dish and send it back to them. The CSR was very rude and snotty. Would never go back to their service.

Misleading, bad customer service, still no resolution almost 2 months later. Was supposed to receive a $300 gift card for switching from Directv to DISH. It’s been almost 2 months and still haven’t received the gift card and have met all requirements and every time I speak with someone they tell me I have to do something else or I have to give them a more days before I can redeem the gift card. Now I have to wait for an email so I have to call again about that. Also was told I would have the same package as with previous service and that has been false. I now have less channels and paying more money a month. The whole experience feels like a scam and wish I would have never made the switch!!!

My Dish Satellite went down and I called to set up an appointment for it to be repaired. They charged me immediately for the appointment that wasn't for 3 days. The next day the problem had resolved on its own so I cancelled the appointment but they could not seem to be able to refund the charge for the service appointment. Terrible customer service!

When they had all of their problems earlier this year I could not stop the maintenance service. I had canceled it on the app before their problems started. I spent hours on hold multiple times over two months only to be told they could not yet issue any refunds. I waited a more couple of months to contact them hoping they finally had everything working. The guy told me it was too late to get a credit for the two movies I had been charged for and I asked to speak to a supervisor. He then gave me my credit. I got only one month credit for the maintenance cost.

I've had Dish for about three years. I had to have my Hopper replaced last year. This year it went out again. I spent time on the phone with a CSR this morning and they made an appointment to send out someone to install a new box Tuesday Morning. Realizing later that I had double booked myself I called back to change it to another time. They had no record of my earlier call. I did get that straightened out (I think) but they took off main channel I watch, WSB 2 last October. They tied me into an updated contract before that. Now I really want to cancel but I'm tied into a high priced contract with an early termination fee. Dish has not been a good experience for me and I never again will sign a contract with anyone. I would get out today if I didn't have to pay.

This company had computer problems and would not renew my agreement. Then they upped the price when they could I was a customer of theirs for 22 years through their stint with ATT and before that. They charged me a box fee that was not in my agreement and then for 2 days of service almost 10 dollars. I only had the service for 1 day and my normal bill at their rate was about 109 a month. They immediately turned this into a bill collector who played games by transferring me around for 45 minutes to get rid of me but would not go over the bill. I called DISH - their answer was, "Pay the bill. It was in your agreement." My agreement was old and it was not there. I would not trust this company anymore. I have found since their computer problems. They have lost touch with their customer base.

If you live in South Florida and you’re a fan of the local teams, avoid DISH. I live in Port Saint Lucie. No Heat, no Marlins, no Panthers and Leo Messi might as well still be playing in Paris. DISH offers basically ZERO local sports.

I was offered a $400 visa gift card and discounts in a mailing. So, I called and obtained details. I called back with additional questions on local channels and was told since the call was the second call if I called back again the $400 gift card would not be available (even if I signed up on the third call). No wonder they have a less than two star overall rating. And their information on local channels was incorrect.

We have been DISH customers for 15 years or so. We had to upgrade our receiver(s) because Dish has downgraded their services. All we wanted was our interactive weather channel back. Dish took this off and we were told we had to upgrade to get it back. We had a technician appt scheduled with Dish between 12 noon and 5pm. I had to stay out of work to wait on the tech. No one came. Dish sent me 3 emails about this appt. Even sent one to say tech was on the way. No one ever came nor did Dish call.

I am in an apartment building where we are forced to have DISH service. They switched from DirecTV about a year ago. Since then there are always outages - sometimes every 5 minutes - even when the weather is perfect. I have complained since Dec 2022 about it on a regular basis, but there has been no improvement.

I have been with Dish as a TV provider for over 20 years. In the fall my equipment become obsolete so they replaced it with another receiver. They MADE me sign a two year contract or they would not replace it. Even though I was a 20 year customer. A few months later I was able to get phone/TV/internet with a fiber optics company. When I called to cancelled DISH, they said they were charging me a $360 early termination fee. After numerous call, explaining that I was not a new customer and I had no choice because the equipment was old, I finally had to agree to pay the fee. They would refuse to connect me to anyone "higher up". The last supervisor I spoke to tried to get me to return to DISH. NOPE! I will never give this company another cent and NO one should. I will be happy the day they go under. It was the worst customer service I have EVER encountered. Go with anyone but DISH. If I could, I would give them zero stars.

I signed a two year contract that sounded good at the time. The whole experiences was a nightmare. After surviving the two years I called customer service which is a joke and was on the line for 1 1/2 hours trying to tell them I wanted off Dish. They say thank you for your patience and then you wait some more. I would not get back on Dish if it was the only provider in the world. The headquarters is on India if that tells you what's up. You even have to pay shipping to return their equipment. Scam company from the start! Save yourself some stress and don't get into a contract with them.

We have had Dish Network for over a year. My husband was recently hurt on the job and had to take work comp which was way under what we are use to making. I called to ask for just a little leeway to help but the answer was no on all fronts. We have been loyal customers with never even a day late yet they weren’t willing to help. Their customer service is rude and their cable is shotty!! Save your money and by gosh never get hurt. They don’t care!!

Had Dish for the two year contract. Completed switched to another provider. I thought I had made a mistake and decided to go back to Dish. Was told lie after lie. Had a supervisor listen to the call. He called me back and said that I was correct so he said I would be under no contract and would have the same package as I previously had. Been calling and calling only to be told that I am lying and have a contract and do not have the same package as I was getting before. This is after being on hold for over an hour and then being hung up on over and over again.

Went out of town my mom with Alzheimer. Just thought she had to change service. Installer came in and took brand new Samsung sound bar out and sold her some off brand bar for $400.00. Call multiple times to some country. One hour usually said would refund but could complete transactions because that system was down. Did same thing to neighbors. All over 65. Horrible business practices. You can't talk to installers or anybody in America.

Caution to anyone considering subscribing to Dishnetwork. Once your term of service has expired, your monthly charges will increase considerably (for me, it was 69.00 to 116.00). In addition your favorite channels will simply disappear. After a very long wait on hold, the response that I received about all of my favorite channels going missing, was "your free preview of these stations expired on July 1st". As if they were "free" for the past 3 years. Then a superior was going to do me a great favor and upgrade my programming to include my favorites for no additional monthly charge on top of my greatly inflated increases if I sign another three year contract. It is very expensive to break that contract. Is scamming their customers into new contracts the only way Dish can hold onto them? No wonder they want you to isolate your favorite channels.

We cancelled our service on May 21, 2023. I'd just paid the monthly the week before, so we were due a refund of $65.23. I've been contacting them regularly because we've never received this money back. I've been told they couldn't refund to our payment source because banks have a different routing number for money going into the bank and going out of the bank. This was a lie. Then I was told a check was issued on May 22 and mailed out. I would have it within 17 business days, 23 at the most. Here we are on July 7 and I still don't have my refund. When I called yesterday the woman told me she'd send a refund request to customer relations and then follow up with me by the end of yesterday with an email letting me know when to expect the money. So far nothing. Their service has gone to the dogs since they had the month long outage, which is one of the reasons we cancelled the service.

Dish tv tricked my grandmother into a contract. Took advantage of her being a senior. Kept upping her services, would call her when they knew she was easy to confuse. Don't let Dish TV into your elderly parents' home.

After 17 years, I decided to cancel Dish. I attempted daily for one week to contact Customer Service only to hear "We're experiencing a high number of calls. Please try again another time" each time. I finally had my bank stop payment and I wrote Dish a note on the bill. When I got through 2 weeks later, my call was dropped. I continued trying and finally was able to explain the whole situation to an agent. The agent said I did not owe that month's charge, and I returned the equipment. Now I have a letter and a bill from a collection agency for amount I was told I did not owe. I called Customer Service and during the conversation, the call was dropped. (Surprise!) Do not subscribe to Dish if you value your money and your time.

I have been with DISH Network for several years because our only other option is DIRECTV. They are not any better. I cancelled my dish subscription, someone came out and took the equipment which I was not supposed to get charged for, and I still had to call them because I got charged anyway. They said they charged me for someone coming out. I told them I was told I would not get charged when I cancelled, but they would not honor what had been said to me previously. This was after I had been transferred to 3 different people and been on hold for 40 minutes. I also found out my account had not been cancelled. If I had not called, I would have been charged for service too. This is not worth it. This is just one of the many things I could tell you. Lots of other issues with price hikes, charges we could not get an answer for, etc. I would not recommend Dish to anyone.

Just extricated my grandmother from her very limited Dish service, and it cost about $300 and 3 different 30 minute phone calls just to get rid of them. Originally she was able to access quite a few stations (like 20 years ago) but now she was down to about 10 useful stations and a ton of pay per view to the tune of $135 per month. This company is dying a slow painful death and in its death throes it is lashing out at its few existing customers.

Sorry to say; Dish Network is not same company I subscribed to over a decade ago! Something happened to the company around February 2023 and it still plagues the company today! Numerous signal losses, alternate channels due to signal losses, Sirius music intermittence & annual price increases! Every year you have to call Dish and haggle over price increases. It takes an hour or more of your time, being switched from one department to the next! I believe, Dish is a dying breed, they just don't know it yet. A lot to be desired with the supervision of the company.

The worst provider ever constantly raising prices calling in and dealing with them for at least an hour every time. Customer service sucks. Was told I would receive a refund back into my bank account but instead it went as a credit to my Dish Network. Time for me to cancel and move along.

I have been trying to cancel contract after two years. I keep getting bills for amounts already paid even after receiving confirmation numbers from the agent on the call. They have promised that they will be sending out return boxes with instructions for at least the last six weeks. Still waiting. Canceling Dish has become an endless nightmare involving broken promises, mis-leading information, and increasing pressure to re-activate contract.

Continually raising the bill and taking channels away. When we tried to cancel they lied about lowering the bill when called back and canceled they charged us 232.00 for canceling after being with them for 3 years. They are crooks and liars. Will never use them again.

I've been with Dish 8 years. I had to move the service with me to avoid fees 3 years ago. I called to cancel and they said I will get an early termination fee since I've only been with them 3 years. But they see my account from 8 years ago. Good luck talking to anyone with any sense, let alone authority. I had 3 calls to them at one time, all waiting for a supervisor, all on hold, all calls were dropped on dishes end. They are crooks.

DISH was my only choice when moving, I was locked into a 2 year plan. Prior to the end of my 2 years, I contacted them to tell them, I was considering options for a short-term. I was given a "special" promotion. At the 30 days, my bill was raised enormously, so I called and the representative worked with me to get the lower bill. Never saying that I was being locked into another 2 year agreement, I did not verbally agree or sign anything locking myself into a contract. One month later, I was ready to disconnect and return the equipment.

Left my contact information three times when given option to provide a call back number. Never called in 3 plus hours for any of the three. When I canceled my account (due to move) Dish removed my local stations for two weeks prior to closing account and did not have the ability/option to reinstate. Call center is filled with loud background noise and the "hold" music would make any POW confess!

The DISH installer had an accident with his ladder at our attic opening. Now, the entire framework around our attic is damaged. Southern Star was the contract installer for DISH. We asked this company to repair the damage to our home. Their proposal was an insulting $75.00, or for us to secure two estimates and write them a letter, with the estimates. This proposal is totally unacceptable. We just wanted DISH and their affiliate, Southern Star, to be accountable and take responsibility by simply repairing the damage to our home.

Very poor signal, was told so weather interruptions but always lost signal, the worst remote navigating, very awkward, locks up often must reset, Daughter accidentally ordered PPV, had $70 to $ 100 extra charges each month, would not give any credit even though they were never viewed, cancelled the service requiring me to pay the $20 per month early termination fee in full rather than monthly, I would not recommend Disk to my worst enemy, sorry sorry company, zero rating.

We had Dish TV for many years and never really had a negative experience until we tried to cancel our service at the beginning of this year. I called at different times for several weeks and either couldn't talk to a person or the person on the other end couldn't find my account. They kept saying they were having technical difficulties. I finally got a hold of a few representatives on April 11. One of the representatives I spoke to was pulling up the account on his end and said that the account started to appear, then disappeared from his screen. He said they were having technical difficulties but assured me that we would not be charged since we had been trying to cancel the service. He said to call back in 7 days.

I pay and pay for this Dish cable service because the company I wanted to continue my status for 15 years, however the only option was Dish Network. It seems like there's always a channel gone due to "contract has expired" and they "continue to negotiate to bring channel back". What is wrong with your CEO and the team of programming?? You don't offer any discounts, you still threaten to disconnect service if one is behind on payments, instead, Dish continue to do nothing but keep the 24/7 loop on the channel saying ... negotiate to bring this channel back. 3 months? 5 months? When is enough enough? What and who is all the money you're charging go to??

I work for an ISP and I need to share what DISH installers are doing. They will tell new customers that their router is not compatible so they can sell them a new router that they do not need. My company provides high end routers that use 2.4 and 5ghz wifi signals that are using standard wifi protocols. These are typically non-technical, elderly customers that are gullible to the false sales pitch of these installers. Most, if all of these installers are contractors that obviously get additional money from this illegal and dishonest practice. This issue is apparently not isolated to my customers in my area. Shame on DISH and their installers!!

Due to their well documented system failure my cancellation of a free channel offer did not get processed and when free trial ran out charges for that channel showed up on my bill. After several calls, and extremely long wait times to talk to a person, I still didn't receive a full refund for that charge. Ultimately closed my account and paid my bill in full and returned all equipment. I verified with Dish I have a zero balance and all my equipment was received by Dish. They now tell me my credit card information can't be deleted from their system because my account is closed. ARE YOU KIDDING ME? I would avoid Dish Network at any and all costs, their system won't allow reps to make things right when customer has issues. Dish Network will nickel and dime you to death and makes sure system won't allow anyone, rep or supervisor, to override pre-set limits.

Where do I begin? I've been a Dish customer for more than six years, and I must say, the service has been consistently dreadful. The customer service representatives seem clueless and incapable of resolving issues. Throughout these past six years, I can count on one hand the number of pleasant interactions I've had with both phone agents and technicians who visited my home.

A 0 star would be a better rating for their overall service and their customer service. Team lead, Kevin ID #** is even worse. Do not sign for any services with this company because they will not own or compensate customers for any interruption in their services which happens weekly. Their team is trained to stick with the same explanation for poor services. Any other TV viewing would be better than Dish Network because they are willing to compensate for frequent disruption in your service. It is truly a hit or miss with these guys and depending on the day you cannot even reach a technical support person. I spent many days angry and upset. Just not worth the headache any more. :( DO NOT SIGN WITH DISH NETWORK. BUYERS BEWARE!!!

We called 2 weeks prior to the end of our billing cycle to cancel our service. We called Feb 15, 2023 and asked to end Feb 20, 2023. Billing cycle ends on Feb 28. Service was disconnected on the date we requested. We were told we would receive a box within 10 days to return the equipment. Well, DISH had a breach of some kind for well over a month. Then in March they continued deducting my monthly payment of $121.93 for service from Feb 28-March 27 (no service). There was nobody available to call because of their "breach".

We recently cancelled our Dish Network account before the end of our contract because we simply didn't need or want it. We were aware we'd have to pay an early termination fee and send back the equipment or be charged for it. We paid the fee and were told we'd be receiving return boxes in the mail. It's been a full 30 days and still no boxes. Every tech support agent we've called has been unable to help.

I was a customer of Dish TV for a number of years I began the process of canceling my subscription effective 3/4/23. I understand that Dish had a problem with a security breach, but it has been a nightmare trying to end my service. Hours on hold with no satisfaction. Finally got to someone who was able to cancel. Was told that I had 17 months left in a contract. I had no such contract. An equipment upgrade was done to retain me as a customer due to an obsolete Hopper that could not receive streaming services. I signed NO contract but to get rid of this company I paid the early termination fee.

From the day I first started my association with Dish they have continually used lies and deceit in every interaction I have had with them. When I called to begin service, I was told I didn't need additional boxes, I could have up to several people streaming the service on MY Dish. This is a blatant lie. Only one person at a time can stream the service and it is crap. Unfortunately, I had already entered the contract at this point so I had to add more services to have what I needed. About six weeks ago, I decided to change companies and cancel the service. Unbeknownst to me, their website had been hijacked. The wait time to talk to someone was rediculous; no way to contact them online. However, they had taken the trouble to set up a method to pay your bill. They will get their money no matter what. I finally get to talk to someone and they were supposed to cancel my service. Didn't happen.

We have an RV. We have used Dish Outdoors for years for TV service when traveling. We have always been able to turn our service on and off as needed which is the main reason we got Dish in the first place. The past week upon returning from our week long excursion, I called to disconnect service and I was told they couldn’t do that. Our service is a month to month service. At the end of 30 days, if I don’t pay for the next 30 days it will automatically stop until I pay for the next 30 days. This defeats the purpose of recreational service if I can’t turn it on and off as needed. Who goes out in their RV for 30 days every single time. Sometimes it’s two weeks or a week. This made me so angry because I submitted my payment to start service not knowing that I’m stuck paying for 30 days. Definitely looking for alternatives to Dish. DO NOT sign up for DISH SERVICE.