DISH Network Reviews

Had Dish since 1997 (11 years) and finally had enough of their customer no-service from India. After contacting the executive offices of Echo star and Charlie Ergen, I realized again after 11 years I decided to cancel my service and just deal without TV. I was transferred to the retention who started quizzing me about why and what TV provider I was going to use, and I said RABBIT EARS or no TV at all. I was tired of the customer no service, and the terrible stations that are forced on us with no choice. The representative said that my reason was not good enough, and they would not turn off my service. This went on for a month, and I finally impressed upon them that I would not pay for TV any longer, that I was not a subscriber; and they said they would ruin my credit report.

Dish Network is a big, fat liar! They promised to credit my bill $10 off for 10 months if I signed up with them. It has been 8 months, and I still have not received $10 off my bill each month. I've called and written numerous times. They give me a canned answer of, "The $10 credit will appear on your next bill." But the credit is never on my next statement. Liar, liar, liar!

Dish network solicited a 40 dollar rebate if you signed up for Starz Movie pack. They said just send in 3 bills showing you had purchased starz. My december bill showed I purchased showtime. I called customer service and they assured me that when i get my January bill it would reflect that I had starz for December and January. I never recieved the January Bill. I called and asked for a duplicate. They refused to send it and told me to go online to retrieve it. I went online but could not retrieve it. I again complained but got no results or proper assistance.

About 5 months ago our receiver stopped picking up HD channels. Dish network rep told us that an upgrade is needed. We have to comply with this 'forced'upgrade otherwise we will be paying for the HD channels that we cannot view with the 'old' box. We were also charged $99 for the new box. Then we were refused to upgrade to a DVR-HD because of the recent box upgrade. Only one upgrade a year they say.

My DISH DVR had a hardware defect which I reported to DISH Tech Support. Tech Support told me they would send a new DVR replacement and that I should return the defective DVR in the same box, using UPS stickers they had enclosed. I followed their instructions. Later on my most recent DISH bill I found a $199.00 charge for a damaged DVR that I had returned. As I did not damage the DVR, I called customer support to inquire about the charge. I asked to be transferred to a supervisor and Michelle/JXE handled my call. She refused to consider removing that charge and told me that I should make a claim with UPS. I told her that I had no papers to track that shipment and asked her for the RAA number and UPS tracking number. She refused to try to help me. I asked her if this is what she calls customer service, and she again repeated that I'd have to pay for the damages, even if UPS were the responsible party.

I canceled my Disk Network Service in WV on January 5, 2008 and returned the receiver to the company on January 21, 2008. They sent me an UPS mailing label, not a box, to my Florida address. On January 21, 2008, I mailed the receiver using their mailing label and shipped it from Palm Bay Florida to their company in El Paso, TX. As of March 4, 2008, they still have not given me the $100 credit for the equipment. Dish says they didn't receive the equipment and won't give me their tracking number that was on their mailing label.

I had Dish installed in 8/07. After 30 days, called because receiver 322 would go to the error screen. A tech walked me through the steps to fix this. About 30 days later, same problem. Called again, another tech walked me through the same steps to fix problem. Told me to just try it for another 30 days to see if this fixed the problem for good. Did not wait the full 30 days before same problem. This time I told them that someone had better come out and fix it or take it out. I had not been able to reach the installer, so Dish sent someone else. They had to rewire the entire outside because the first installer had pieced together about 5 sections of the cable and he said it would eventually be nothing but problems, especially when it rained and snowed. Dish tried to charge us a fee for this, but we got them to take it off because this problem had started before the 30 day trial period was over.

DISH ADVERTISES 100 MOST POPULAR CHANNELS IN THEIR Basic Program Package. COUNT THEM--73. Several are duplicates. Less than half can be considered Popular Advertising which has expanded from 1-2 minutes, and now it's 5 minutes. Why am I paying Dish for advertising when the corporates are paying also?

For the last six months I have had a cell phone provided to me by my employer. In those six months I have received automated telephones calls from Dish Network, both in English as well as Spanish seek payment for services. I do not have Dish Network services, never had nor at this point ever will have Dish Network. I have called their customer service line six times since receiving this cell phone number and have told that the person who used to have this number does not have it anymore and to please stop trying to reach them at this number. On each call they have assured me that the calls have stop and today I received 4 phone calls, 2 in Spanish and 2 in English. If this is an example of their customer services I feel sorry for their customers.

Overbilled numberous times which was autodrafted from account. I called to cancel service after my two years was up because we were moving. They tried to get me to pause service, which I refused. The customer service woman than said fine and the account is paid in full and closed. Six months later my account was drafted $75.42 for programming. They claimed that I indeed did pause my account rather than cancel and I owed them that money. I informed them that at that point they were breaking the law and were not authorized to draft my account as I no longer had service and hadn't for months. They said I was paused and that my credit had run out and service reactivated!

I ordered dish network Jan 2007, got the high def package in Feb 2007. Local channels are not available in high def but was told they would be available in 2-3 months. I am currently paying for the local channels. I have continued to contact dish network since may 2007, asking them when the high def broadcast of local channels will be provided because I have been paying for the service since feb 2007 and they continue to not be able to provide me with a date, not even an estimate date. The interesting thing about this is, I contacted all the local channels in my area and they all provide high def broadcasts since apr 2007. They say the problem is with dish network not wanting to step up to the plate. The real interesting part is, direct tv is providing the broadcast of local channels in high def, they are not charging for local channels and they are charging $10.00 a month less for the high def package. So, based on this, dish network customers are really being unfairly charged for services that are clearly available to this viewing area and at a substantial higher cost.

We have been with Dish for over 3 years, we have made many complaints to them on their programming and all the PAID COMMERCIAL PROGRAMS that they show. Then when I went to turn on my television, we had NO services, NOTHING. I called Dish and they said they turned off my services so I would call them, they wanted my physical address! They had NO rights what so ever shutting me off, and NO rights to my physical address. We had this Dish installed in our RV and our bills have been paid and our bill WAS paid and they shut us off saying they would NOT turn us back on unless I gave them a physical address that they had NO right to!

Dish Pronto agent who sold me subscription told me that I'd have to pay a $49 installation fee unless I signed up for 18 months. They told me I'd still get 6 months HD free. They lied, I found out when I got my bill. Dish Pronto charge $15 on my credit card that I wasn't expecting. I called Dish Network question the charge and the rep told me that the charge was correct but the HD was worth it. I told him we'd see about that...and decided their channel offering (and customer service) was not worth it so I canceled before my second month was up. Not doing the 18 month contract was a very good idea! I found after looking at my credit card that Dish Pronto or Dish Network had also put another $20 charge on my credit card without my knowledge for Satellite Assurance, something I definitely NEVER ordered.

After comparing rates and services of other cable and satellite TV companies, I decided to change my service to the local cable company. When I disconnected my service I had two weeks left in my two year contract. They told me that the penalty would be around $75.00. Since I had just paid my bil,l I told them to take that from my payment for the service we had shut off. Dishnet agreed and then sent me a refund check of the balance that was owed to me from my unused service. A check arrived for around $90.00--after I returned all equipment and controls to them since we had been leasing the service.

I used to work for Dish Network. I have read most of the complaints here. While I was working at Dish Network, I was aggravated by how RUDE the customers were. Now, not all of them were rude, but most of them. Seriously, do you expect everything to be free? Just like any other company, Dish has rules and policies that they have to follow. Now I know some people who are in the customer service field shouldn't be working in customer service. Trust me I know. I have about 7 years of customer service experience. I can deal and work with different types of people. But let me tell you, if you are extremely rude to the Customer Service Rep, they aren't going to help you. Just a piece of advice.

I have been receiving harrassing phone calls from Dish network that my bill is in default. I have made several calls and been advised that my bill is not in default. I am now getting phone calls 2x week that they are going to turn my programming off, and now charge my credit card for the use of the equipment unless I return the equipment. I have made several calls to get these phone calls to stop but with no success, this has been going on for about 2 months.

I ordered Dish Network via their web site. This indicated a monthly bill total of $54.99 plus taxes. The break down of costs was the following: DishDVR Advantage - $39.01 Local Channels - $5.00 DishHD - $20.00 Savings - -$20.00 Equipment Fees - $10.98 Monthly Total w/o taxes - $54.99. When I received my bill, the monthly total came to $77.96. I contact Dish Network and spoke with Andrew, Operator # LFN. He went through the process I did on the web site and agreed with the total I came up with for a monthly cost of $54.99. After minutes on hold while he was discussing with his Supervisor Angela, he said there was nothing more he or his Supervisor could do. I was stuck with the $77.96 monthly bill and any cancellation charges if service is cancelled. I believe this would be considered false advertisement.

I called Dish Network Nov 14, 2007, to cancel service but was informed I was on a 18 month contract which would end on 1/17/2008. I decreased my package until the end of the contract, even though when getting the service from some ad insert in the local newspaper I was informed I wasn't on a contract. I called today, 1/16/2008, to end my service for 1/17/08. They were very quick to say that I had a much larger bill to pay including the next month for which I don't want service. I must pay and then get a refund to my credit card for a month's service I have never gotten. I can't cancel until I pay the bill in full including the next month's service because they bill in advance. I then must wait until they get around to refunding me what I paid for a month of service never gotten. And they had already disconnected my service 2 days earlier than my contract end per their own rep. I gave them a second chance, the last time I had them they billed me for an Ulimate Fight that never came on the channel stated it was a black screen and I got charged over $35.00 for that and they wouldn't make it right, so I'm done with DISH.

Dish Network offered a $100 rebate to sign up for their service. After completing all of their forms and submitting them on time, they denied the rebate. Then, after making 6 or 8 telephone calls to resolve it, their representatives agreed to honor the rebate. After 3 months of 'no action', today we received a short, curt denial letter. Forget Dish Network - they lie.

Beware! This company is hazardous to your credit! We had Dish for several years and received very bad customer service. The final blow came after we ended our contract. We moved to another city and decided to switch to a cable service. We sent back our equipment and paid our final bill and informed Dish of our new address in case there was anything else. Dish credited our account after receiving the equipment, but apparently over-credited us by $50.

I bought a bundled deal for TV and satellite internet. They debited my account twice for $49.99 and once for $99.99 for satellite activation. Then came the nightmare of dealing with them. They did show up to install the TV dish, but had NO RECORD of the other $150 they took from me. I made 17 phone calls one day trying to track it down, to no avail. Finally I contacted Wells Fargo about a fraud on my card, and they said DISH did take the money; and the bank would refund my money and investigate it as a fraud case.

I was getting poor reception and decided the choice of channels was about the same as I get with rabbit's ears (If you discount the PPV, Latino and ** channels I don't watch) so decided to cancel the service. They wanted to charge me $173 plus a fee from the installer. I couldn't afford it so I am stuck for another 13 months paying for what I don't use. I hope a class action shows up somewhere!

I switched from Brighthouse to Dish network and it was the worse mistake I made. They gave me a quote, but after the installation was done, the prices they gave me were not the same. I called them to fix the mistake, but they told me they can't do anything about it. I have been with them for three month but every month I have to call them to adjust my bill because there is alway some overcharges. If you call to add or subtract channels they charge you. If you want to add a box to another room they charge you around $130.

I have had Dish Network for about five months. I would never renew my contract with them. There are problems with the billing, I am getting charged for the first time on my last bill an extra $5.00 a month because I don't have a telephone line at the rear of my TV. There is no practical way I can put one in. I will be charged $5.00 till my contract expires. When it rains the signal is lost. I called them and they said that the problem was an act of God and that it was covered under their contract. They want a total of $490.00 to cancel my contract. It was a big mistake doing business with them. Here are their charges from their billing statement. Returned payment fee $10.00 Late payment fee 5.00 Reconnect fee $25.00 Additional outlet programming access fee $5.00 Additional outlet programming access fee (HD)$6.00 HD enabling fee 6.00 Dish network DVR Service fee $5.00 Change of programming service fee $6.00 Adult programming $10.00 Service access fee $6.00 Credit/Debit card payment agent handling fee $5.00 Check by Phone fee $9.99

I needed service, and for a week, Dish network gave me the run-a-around. Twice they told me their retailer service center people would come, and they never showed up. When talking to their tech support, one hung up on me and the other left me on hold for 15 minutes waiting to talk to a supervisor--and then the line went dead. I am going back to cable.

My Dish-Network Statement says that I am paying for America's Top 100 Programming with Locals. However, channels that were in America's Top 100 have been moved to the Top 200, and I am now only getting the Top 60--which according to them doesn't exist. However, they sent me a new channel line-up by e-mail that shows a Top 60, Top 120, and Top 180. I am getting the Top 60. When I asked for a copy of the America's Top 100 channel line-up by e-mail, they said they could not send me one.

I was called by Dish Network during a promotional, so I asked the girl if I could get my monthly bill by the 1st of each month. I explained that I am a disabled vet and live on a fixed income--that I get paid on the 1st of each month, and all my bills are paid on the first of each month. The girl calling me for Dish Network said that was no problem and Dish Network would ensure my bill on the first of each month.

We have had a lifetime subscription to Dominion Sky angel which uses dishnetwork as their carrier. After about 10 years of service, we get an out of the blue bill for $71.97. First we talked to a Donna on 11-11-07. We finally got to a suprivisor who said his name was Patrick Emp. ID DQG. They said we authorized additional service on 10-2-07 for channel 7197. We can't even get that listing on the satellite we are pointed to for dominion. After about 2 hours of haggling, Patrick said he would erase the bill. Now on 12-12-07, I get an automated message saying I owe $41.18. I go through one operator and finally to the suprivisor Casandra Emp ID VZ3. They claimed someone authorized service. We claim we didn't. I have checked with all the family. Nobody ever authorized any changes. I maintain it is an error on one of their employees. They won't budge an inch. They are threatening collection. I don't know what to do?

Apparently, one of my 3 children (all under 8) accidentally ordered Showtime through our remote control back on Aug. 20, 2007. I only just discovered this on Dec. 9, 2007, after looking closely at my bill, online. I questioned why my bill seemed to be higher lately. I called customer service to tell them that I didn't order Showtime, and they assured me that it was ordered through my remote control. I told them it was a mistake and could they please adjust my bill, that we had never watched anything on Showtime, I didn't even know we had it! They said no, they were legitimate charges, and they would also charge me an extra $5.00 to cancel it.

I got a Dish Network promotion and package at my new house. It was a bit of a push sell, and I took the second level package and free installation. The package comes with Pay for **, PPV, BET and Latino channels which are of no use to me. I guess I have to pay for them so they can be given away as filler channels. I have asked for some other selections or blocking of the useless channels, and the answer is no. I can get less channels for less money or more channels and more useless channels for more money, but no way to stop the filler channels. The promotion fliers are VERY misleading and even misrepresent what you get for the package. The fine print is not readable with the naked eye.

Dish Network makes consumers pay a month in advance, which I can understand; however, when I change my service package I never get my money returned. For example, on December 1, 2007 I decided I no longer wanted the Top 100 and would go to the family package because it's cheaper. I had paid for the Top 100 until Jan 11t; however, they canceled my Top 100 service on December 1, minutes after I called. Every time I've canceled services this has happened. Does this happens to all customers? Will they refund money?

I took advantage of a Dish Network offer to upgrade my DVR as an existing client and receive a one time credit of $100. I had heard about their reputation of not sending the rebate money, but had been happy with the company in the past, not anymore. I have documentation of the rebate form, proof of certified mailing and receipt of rebate at DISH NETWORK.

Twice in two years they had taken unauthorized money out of my account without any cause. The first thing they do is lie to you. They state they sent the box out two weeks ago to return their equipment, when we only received it yesterday. They added a new twist, now not only do they want their box, they wanted us to go up on the roof and detach a piece of their satellite dish, which is difficult when you now live in a different state. They are threatening to charge us $700 if we don't get their equipment back by tomorrow, which is two days after we received the box by UPS.

I ordered Dish at my home, but when they came to my house I was told that they couldn't get a signal so there wouldn't be any charge. When my credit card statement came, there was a charge for 29.95.

In Dec. 2006 I canceled my service (14 days in advance of my move) with Dish Network. I had been a customer for 6 yrs. I notified them of my forwarding address for their records. Despite making sure they had the correct address, they sent the boxes I was to use to return the equipment to the original address. They assured me they would re-send the boxes to the new address. They never came; however I did receive other mailings from Dish Network at the new address. In February they charged $649.00 to my credit card. I disputed this and it was returned with the promise of the boxes being mailed to my new address within 5 to 10 working days. The boxes never came.

I mailed back the Dish Network receivers in their prepaid UPS box. They lost the boxes and charged my credit card $308. When I called the credit card company to remove the charge my card; now Dish Network refuses to admit they lost the box and sent me to collection. I disputed that, and now it is back at Dish Network's in-house collection. The customer care department will not remove the fee until the box is received. They ask me to track their box numbers via UPS. I have no tracking number for their boxes.

In May, we received a certificate from a friend to sign up for Dish Network. On the coupon from her it said we were to get Free Activation, Free Movie channel for 3 months, Free Installation and a Free optional DVR or HD Receiver upgrade. We got the free activation and the free installation, but when the technician came to hook up our dish he told me that he did not have any DVR's with him as they were out but he would send us one. We never received it. I called back to Dish Network in August; they were going to send us one in the mail. We never received it! I called again in October. Same story.

I had Dish Network as part of a bundled package with Sprint-Embarq. I called to cancel my account and was told that boxes and shipping labels would be mailed to me. Two weeks later, nothing had come, but I discovered that Dish had debited $58 from my checking account. I am disabled on Social Security, only had $20, and discovered they had overdrawn my account. I called various times and someone told me my money would be refunded, but I should hurry and send the boxes back. Six days later, Dish withdrew $600 from my account, the value of the equipment. I called, sent e-mails, faxes, left messages, everything.. today is one week later, UPS confirmed that Dish did receive all the boxes, and I am still here with no money at all. My account is overdrawn. I have no money for food, gas or medicine. My husband is also disabled with a kidney transplant, very sick, and I have no money for his refills.

I received a past due bill from Dish Network around the first of September 2007. I have always paid for a full year for as long as I have had Dish. I also purchased our local channels at the same time and just included them in the bill. I called to find out why I received a PAST DUE since my service did not run out until September 30, 2007. I got a story to the effect that this was a reminder. Approximately the middle of September I came home from work one day to find a big box blocking my TV service, reminding me that the service would run out soon. It did not stay on all the time, maybe for 5 minutes then it would go away only to come on again when you were just in the middle of watching a program the same evening.

Dish Network is charging my credit card $300 for a broken equipment that I was never informed to return. I was told by an associate on the phone to trash the equipment. This is a pain of 3 months' mess in my account. I ended up closing the account--and learned my lesson not to believe all their offers.

When I discontinued my service, I had to send back their equipment. I had 14 days to send it back, UPS. They sent me the boxes. I climbed onto the side of my house and disconnected the part of the dish that had to be sent back. I also sent back two receivers and two remote controls. I sent it back within the 14 days. Three months later I receive a friendly reminder from my credit card that my payment was past due. I was charged $200.00 on a credit card that i never use for unreturned equipment. Dish Network tried to charge another $12.00 to that card but my credit card refused payment. I called Dish and talked to a representative. I was told all charges would be removed since the equipment was returned. I checked my credit card balance the following month and nothing was taken off. I paid the credit card off so I would stop getting finance charges. I am now getting calls from a collection agency for the $12.00. There were also late charges incurred on my credit card. All total, I have paid over $300.00 and my credit is now blemished for equipment that was returned. I was a Dish Network customer, paying $105.00 a month for 3 years and never missed a payment nor was ever late.

On 10/01/07 I phoned Cindy at 1-800-638-5555 ext.81177. I wanted the basic $29.99/mo. package NO EXTRAS!! This included 4tv's. I did agree to the 100+ package for a monthly total of $34.99. I asked specifically 3x what my exact monthly bill would be including ALL CHARGES, TAXES ETC. I was told $38 and some change per month. The installer arrives on 10/5/07 and the first ? he asked me was regarding my land line. I have not had a land line for over a year. Nor did Cindy ask about one. I'm informed that it will be an add'l $5/mo. charge. With this huge red flag flying I call the next day to confirm monthly charges. I am told that my monthly amount is $80+/mo. It is $5/receiver, I have 2. I had been told by Cindy that 1 receiver is req'd to run 2 tv's. 4tv's =2 receivers. I also am told I have a fancy dv-something that records shows? This is $6/mo I did not order it either. I then on 10/15/07 I have a tv not working (which had been at time of installation). Another 1-1/2 on the phone with technical support does not remedy the problem. On 10/18/07 I phone again. I spend yet another hour on the phone with Terry, Joanne, Tom/Sales, Amy/customer service, Dave/Technical support and lastly rude Chris/Manager. Each time having to hold and then repeat the litany of problems. I am now told Dishnetwork does warrenty that all tv's work w/their remotes, another first. I reconfirm my monthly pacage (which through Cecily Badge P56 on 10/8/07) was to have been reduced to $29.99 and am told it is still at $80+/mo. I then 12 days into contract ask for immediate disconnect Service was disconnected on 10/18/07. I am then threatened with $240 or $13.33/mo. for 18mos. Even though I DECLINED THE 18MO. CONTRACT AND HAVE THE INITIALED contract showing this. Unbelievable ~ this company does not dish up television programs it dishes up frustration, rudeness and time loss. As of today 10/24/07 I am still waiting for the boxes they were to send me to return their equipment within the 15 days required. I wish I had read these posts prior to switch from Comcast. As an afternote to this post I went back to Comcast they waived a reconnect fee and put me into $39.99/mo. package.

I called DISH Network to have service installed, gave them all my information, but was never told I was going to be signed in a contract for 18 months. To me, that's fraud. Every month when I receive my bill I call them because of the high amount of money they are charging me, and all the customer service persons I talked to don't want to help me out; instead they laugh and make jokes saying that only by pushing a button they can charge me a big amount of money if they want. They are so unprofessional. I really would appreciate your help because now my credit is going to be ruined, and if nothing gets done for me I will call the radio stations and TV to make them aware what DISH Network is doing.

Dish network wants to charge me a $200 disconnect fee. I also spent $15 on a dvr receiver that is defective. Earlier I had called, and they tried to tell me I had signed a contract for 2 years, which I have a copy. No where does the contract state that they would charge a disconnect fee. I want to be able to send back my receiver and dish at no charge, and be able to tell the rest of the world what a bunch of crooks this business is and not to use their services!

Both of these individuals were rude, hostile, and unprofessional. They treated us like we were idiots. Made promises that they immediately back pedaled on or attempted to change. They were rude and obnoxious to my wife and I and the Service Technicians from Dish Network. Mark spent 20 minutes arguing with us about transfering us to his supervisor, and then Ken...Who is supposed to be the supervisor continued to argue with us about every single thing.

I went on the Dish Network web site and tried to transfer my service to my new home. I was informed that no service was available in that area. I then tried to cancel my service and was told that the info on their web site was incorrect, (not my concern). I was told that I had an 18 month contract and could not cancel. I was then threatened that my credit card would be charged for 15 months of service. I did not sign any contract.

Signed up for Dish Network and was quoted $44.95 per month fee. Made absolutely sure via the phone sales person no taxes or other fees would be added. Was told numerous times the fee is a flat $44.95 for the 18 month period in which I signed up for. Received first statement for $56.65. Called Dish Network and Echostar to ask for a copy of the contract stating the monthly payment. Neither company can provide the contract. Asked them to retrieve the phone call in which the price was quoted to me. They couldn't retrieve that information either.

I signed up for high speed Internet service with DishNetwork in December 2006. During the 1st week in September 2007 it no longer worked. After waiting 2 weeks for the technician to show, taking a vacation day, no one showed up. When I called, they stated their techs are very busy, apologized for the miss, and rescheduled the tech for the following Monday. I took another vacation day, and again no one showed up.

Dish network had me sign a contract for channels(the package) I wanted and i year service. Now they have gone up on the package by $13. a month but have dropped at least 7 channels I watch. They say they have ADDED channels--well I don't know where---I don't listen to their 40 channels of classical music or where ever else they added channels I want MY channels I contracted for !!

I subscribed to a Dish Network promotion and signed a contract on 6/13/07 that offered a 30-day Money Back Guarantee if not satisfied.

I received a quote for service through Dish Network and arranged for installation. When I received my first bill, the charges were greater than what I was quoted.

I had them install Dish Network back about a month ago (maybe a little longer). The technician was told that because I lived in an apartment complex, he could not mount the antenna to any walls or drill holes through anything. They set up the antenna at my back patio. At the time of the installation, to get a better deal on a monthly basis, they had me sign an 18 month committal agreement.

I was a Dish Network customer for 5-1/2 years, never late on a bill and had premium package plus locals & HBO & Cinemax. When I signed up I received a Dish 501 DVR; when the hard drive died after 5 years they sent me a refurbished 501 with the same 30 hours of recording time. It was a piece of junk, and went out a few months later. I called and was told by a service Rep that their policy is to replace customer equipment with the same model, only a refurbished one. I was told that it would be several hundred dollars to upgrade to a new receiver. They don't make, carry or support the 501 any more.

They came and took my dish and four box controllers and say they never got them and have charged my American Express for a charge of $500.00!

We have had Dish Network for over 2 years now and had problems with receivers recently. They had a service tech come to the house back in Feb 2007 to replace the receiver at no charge which he did. He was told to take the old receiver back so I let him do that. In April 2007 I find $300.00 missing from my bank account. My bank statement says dish network has charged $300 for missing equipment.

As a result of an telemarketing call promising discounts and bonuses, I switched to Dish Network from DirectTV. No rep EVER disclosed the charges I'm now getting on my bill. My bill went from about $62 to more than $92 in 3 months. I am also being billed for equipment protection that was never disclosed and I would never, ever purchase. They have credited the charge for the future, but as far as money I already paid automatically by credit card, the answer is basically tough luck, no refunds.

For the past few months, our reception in our family room has gone from bad to worse. I started calling in Jan. of 2007 about the loss of signal. The first three calls took me through the troubleshooting process. The fourth call they sent an install tech to trouble shoot the problem. He said that he could not find anything. Two weeks later the same problem happened, they had me do the troubleshooting process AGAIN, this time with no progress. They tried charging me 39 dollars again to fix a problem that was never fixed in the first place. They sent out a troubleshooting technician. This tech replaced 3 connections that were using substandard connectors. They got the signal to come back on.

When we signed up for service it was under a promotional deal of no installation and no activation fees, which I confirmed with the representative on the phone during set-up. I was told that I would have to secure my order with $50.00 on a credit card, but that it would be credited to my account on my first bill. When we got the first bill they made it appear that my $50.00 was credited but when you added up the charges there was in fact no credit at all - I had paid a $50.00 activation fee.

I have been with Dish since 1996 and have been quite happy with them until last year. They have sent me 2 replacement receivers this year. Since last year, my receiver has been powering off and on by itself and interupting my programming. I have called so many times I can't count. Finally when they sent me the 1st replacement, I started keeping a log of all the times I had a problem and I ended up calling about every other day.

I signed up for Dish Network in December, 2006 with a 30 day money back guarantee. I cancelled the service on December 28th and was told they would send the box and instructions for the return of the receiver. We did not receive the boxes and called again on January 13, 2007 whereupon they sent the box along with a list of what to include in the box. We sent it all back. I called around February 14th because the $199 for the receiver had not been returned. I was told it would take 6-10 days to receive the refund. I called again on March 9 because I have received no check and was told the $199 was not refundable because it was for a receiver upgrade. I was on hold for over 20 minutes while the first person verified that the money wasn't refundable and then looked for her supervisor for another 25 minutes. The supervisor told me the same thing and when I asked for her supervisor was told that I was speaking to a supervisor and that she had explained the problem.

The very first week after I signed up, I discovered for some reason they had me on file as an 18 month contract holder, when I had papers specifically expressing rejection of the 18 month contract and accepting a 12 month contract. I am so tired then to top it all off I only wanted to cancel the free package they removed my HBO package and then wanted to charge me the fee for removing and adding packages. I can't wait to go back to Comcast after the 12 mos. is up.

I signed an 18-month contract with Dish network about 7 months ago in Indianapolis, IN. I have moved to Tucson, AZ and when I requested Dish mover, (so that I could complete the contract) they agreed. I asked that they call prior to coming out for the install, which they said they would, but didn't. The tech came out and said that there is no line of sight and I can't be connected for satellite. When I called Dish they said that because they couldn't connect I was effectively canceling the service early and was liable for about $150 for early termination. The supervisor was rude and could not provide any kind of adequate reasoning why I should pay this, only that I had to.

I repeatedly receive calls from Dish Network asking me if I want to sign up. My phone number is on the Do Not Call list and I have repeatedly asked them to not call me again to no avail. This has continued for months. One time I asked to speak to a supervisor and both the representative and his supervisor got on the phone and were extremely abusive and made sexual references. I hung up and called the police and I have also filed complaints on Dish's website and with the BBB and am waiting to see what happens.

I have not had proper connection service since the beginning of December 2006. I have been contacting Dish Network on a daily or weekly basis and they have failed to fix the problem. As of to date, I still don't have Dish Network reception. Technicians come to the house to fix the problem, but the problem is never fixed. We have not had TV reception and we are still charged for service.

From the day I contacted Dish Network inquiring about their services, it was made clear that I would not agree to a term agreement. They agreed and sent out their service people. After installation their people had my husband sign a Digital Home Advantage Promotion Agreement. It states "If neither the one-year agreement option nor the two-year agreement option is initialed, you will be deemed to have declined a term agreement". Neither was initialed, with the understanding that he declined a term agreement.

I ordered dish network and then cancelled their service within the 30 day grace period. I called and spoke to a customer service rep who told me there were no charges. About 3 weeks later I saw where they had charged a 230.00 cancellation fee to my credit card without my knowledge or consent.

On October 11, 2006, I was informed by Holly at Dish Network that my bill was not behind but that Dish wants to be paid a month in advance. I paid the October bill at that time ($134.43), and now Dish wants $270.83, two months in advance. I am not willing!

We ordered Dish Network a few months ago when they advertised a lot of free gifts and cash back. They have honored almost nothing. 1. We followed all the procedures to get the free pizza for a year for ordering Showtime. After three letters back and fourth over 5 months, they still didn't honor it. 2. They had a free system which we never got. 3. They had a free airline ticket which wasn’t “free”. 4. We were supposed to get $10.00 off a month, but it took four months. 5. They charged us an extra $5.00 every month for multiple TV’s when we only had one. We tried to resolve the problem with them but they will not honor their agreement so we feel we do not have to honor ours.

Dish Network installed a satellite and 2 receivers on 9/23/06. We had several issues with reception and equipment and decided to cancel service within the 30 day Money Back Guarantee period. When installed, we authorized approx. $250 to be charged to our credit card ($199 for receiver and $46 for service).

Ordered dish online from Dish Network for a mo fee which was calculated on the web site for 4 rooms totaling $54.00 mo. Installer told me there were no hidden charges for anything and the monthly bill would be as it said. My first bill shows up in the 3rd mo and its for $72 with fees on extra reciever, programing Access fee, and DVR service fee. When i called dish and asked them to iether correct the billing to what i was quoted or come get thier equipment and void my agreement because i was not told the truth by the representative that installed it and had me sign the contract. They said he was not an employee of thiers and it wasn't thier problem because i signed a contract and i was locked in for 18 mo because i was past the 30 days.

I am being harassed by fedcheck collection agency and CBE group. When they first started harassing me they said they were collecting $225 for Dish, but now that Dish has realized it was not my signature, they say they are collecting for Precision Satelite (a contractor of Dish) and changed the amount to $125.

This is one of many solicitors that call with a recorded message from a number that appears like a residential number on the caller I.D. I am already a Dish customer!

On 9/19/06 we called Dish Network regarding their services. The rep informed me that he would have to put a $1.00 hold on my credit card to see if we qualified for the services. A few minutes later he informed me that our credit did not go through, and that it would cost $149 for each TV (and we have 3 TVs).

I signed up for Dish Network with a 30 day cancellation agreement. I notified them within 30 days to cancel due to hidden fees, etc. They did not cancel, did not correspond to repeated correspondence, and did not help via customer service.

I was paying Dish Network $81.00 per month. After I had my roof shingles replaced, my Dish network did not work. I called and asked if they would send someone out to fix it. They said they would charge me $99.00. I mentioned that I had been with them for over five years and they should do it gratis. Support said no.

Dish Network calceled service without warning because a receiver was used in Florida. I have used this receiver in Florida during the winter months for the past 5 years with the full knowledge and approval of Dish Network. I have always paid all Dish Network charges and fees in full and on time by credit card on file with Dish Network.

I cancelled this service due to poor reception. Since then, this company has been harrassing me to pay a $140 termination fee, stating that it was part of a contract that I signed. There was NO such verbage or agreement on the service agreement that I signed.

I have been getting daily calls from Dish Network. I have repeatedly ask them not to call us and told them that we are registered in the Do Not Call list.

I was told that if I sign up for dish network for 18 month contract, I would get a free digital camera. I mailed in all the necessary paperwork, and they told me that they had transferred me to an outside company in our conversation and that they are not responsible for the camera. I was not aware I was being transferred and would not receive the camera. I would like them to stick to their offer.

We have had issues with the Dish Network receivers from the day they were installed. At least once a month we have to call in and have them walk us through resetting the receiver because they have lost their signal. This is for 3 different receivers. The same thing happened last night when we had a houseful of guests to watch the first night of the NBA playoffs for the Mavericks.

My mom is 84, and she fell for Dish Networks pitch. Mom decided she don't want the equipment because she couldn't operate it.

We occasionally fail to receive bills from Dish Network, and then when we finally receive them there's late fees tacked onto them. We called them to inquire about the problem but they said there was no problem on their end and I should check with my Post Office.

Dish Network has ripped us off for 3 months service, i.e., we had to pay 12 months’ payments for 9 months’ service due to their clerical ineptitude and inability to keep the books straight. We are currently suing them in Small Claims Court for treble damages under the Texas Deceptive Trade Practices Act since their deception is obviously common and widespread. They would rather pay their attorneys to fight us than to do the research and correct the errors.

When I subscribed to Dish Network in the beginning I explained to the contractor that I was not interested in a contract of any sort. He declared three times I would be under no contract but that I was not capable of recieving the promotional rate. I agreed that this arrangement was fine. To my knowledge, at this point, I was not under a contract and if I decided to terminate service, all I had to do was return the receiver. The installation 'specialist' came to my home the next day and installed everything and had me sign two pieces of paper which I still have carbon copies of.

I purchased the Race to the Cup Hockey package to watch the playoff games. I was not able to and when I called I was told these games were on the OLN channel and that I had to purchase a different package that included this channel. I added this package and was then told I could not have a refund for the first package.

I signed an eighteen month contract with Dish Network and was promised the same service (actually better) than cable. It has only been a month and I have had to call tech support three times.

I received a promotion in the mail telling me that I had been selected to receive a dish system at no charge. This included up to 4 tv connections, free installation, free channels and a DVR at no charge to me. I called and said all I wanted was 1 additional TV connection and the DVR. I was informed that since I had dish and was such a good customer it would only cost me 49.95. I said no it said I had been selected to receive the items free. I was told it was free I just had to pay shipping and handling, this is a come on and Dish should be fined for doing this. I was selected for free equip and installation it never said a word about 49.95. This is a cheap trick on Dish's part and should be stopped.

I responded to a promotion for DISH Network and received confirmation from the telephone representative for the following: Two free American Airlines tickets, a year's worth of free ice cream, a year's worth of free DVR service and a monthly charge of $29.99. It's been two months and NONE of this was given. I have not received anything as far as obtaining free ice cream and airline tickets. I am paying over $40 a month in service fees.

I signed up for an introductory offer with DISH Network which included free installation of a DVR receiver and two standard receivers. At the time of installation, the installers drilled three holes in the side of my house even though I have a "smart box" in my house. The first hole was drilled in our spare room behind a bookcase. Upon inspection I found that the hole was drilled unsuccessfully into a hurricane strap. I complained but received no remedy.

I received a bill from DISH Network with charges for movies and programs that no one in my house ordered. The DISH representatives informed me that whoever ordered the movies and programs had used my passcode. I am the only person in my house who knows this code. Since DISH offered no relief, I cancelled my service and was forced to pay for these items.

I spoke with DISH Network about error messages I received while viewing the Western channel and 109. The technician walked me through a fix and told me to wait 10 minutes. When it didn't work, I called back and Ken took me through the same procedure and ultimately determined that the dish needed a new part which he offered to send me since the warranty had expired - I have had the dish 4 years and the problem is approximately 4 months old. I explained that I am disabled and cannot get on the roof to install the part. He seemed amused by this. I called back and asked Gabrille for an appointment with a service technician and she tried to convince me to buy a service package instead of a single appointment.

A salesman from DISH Network called and said he could match the $30 price and number of channels that we were getting with our current supplier and we agreed to switch to DISH. When the installers came to install the $30 package, the number of channels was less than half of our previous package. I called to increase the channels and the price went up to approximately $50 per month. Also, since we switched to DISH, the system cuts off several times a day, the guide is messed up and there is only one box to control both TV's. We called to complain and asked that service be cancelled; however, we signed a one year agreement and were told we would have to pay $499 to cancel service.

I purchased the DISH Network 500 system, dish and two receivers and was never able to receive a good signal. The installers came to my home two times and I received a signal for a short period of time before it went out again. DISH Network said I could pay $100 for them to come to my home again or I could pay $25 for a maintenance plan. I cancelled the system. I tried to sell the DISH system that I bought, but until I pay the $74 disputed bill, DISH won't let anyone use the equipment. I have lost at least 2 months of service and have called technicians, the retailer and the installer to no avail.

I work with DISH Network and would like to post some information about the DISH Network product. When you buy products under the FREE FOR ALL promotion, your credit will be checked by Equifax or another credit source. I also urge you to read the fine print on all contracts before you sign them.

I recently had a DISH Network system installed. A few days later, I had snowy screens and a technician was sent to my home. This technician left 4 new holes in my wall and 7 wires coming out of my house - only 3 were needed. I didn't push the issue because I now had good reception.

I ordered DISH Network and was considered a "qualified credit card customer" for which I received free installation and 2 months service. Since I could not be there when the installation was scheduled, I told the installation company that it was OK for my mother to sign the contract. When I moved back to my hometown, I paid an installation fee to DISH and was told that I qualified for "DISH Movers" - I leave my satellite dish at the old residence for the installers to pick up and wait for installers to bring the new dish and install service at my new home.

Despite ratings locks, system locks, remote password, DISH Network is charging me for pay-per-views that I did not order. They were ordered on days that I was at work and I live alone and no one has keys to my home. Over $100 in charges for one month and I cannot get an answer from DISH on how to prevent this in the future. I have removed Pay Per View from my options.

I signed a one-year contract with Dish Network for the basic channel package. Since the installation, the unit has not worked correctly. I've had to leave work 4 times for service calls, and still the problem has not been corrected. I would like to terminate my relationship with Dish Network, but will be subject to a $240.00 cancellation fee. Since I am not receiving the service I am paying for, and I have given them ample time and opportunities to correct the problem, I do not feel I should be responsible for this fee. I've called them at 8 times to report service problems and when speaking with supervisors, been treated quite poorly.

I ordered Dish on a promotional deal where I would receive two receivers and free installation if I sign up for a year of service. After the original installer came he was unable to correctly install the equipment, due to one of the receivers not working properly. I should have re-evaluate the whole idea of this contract, but against better judgement I gave Dish a second chance.

We were wrongfully charged for numerous XXX movies that we did not watch. They say someone must have broken into our home and done this. I have dealt with them on the phone for hours on end, have emailed numerous officials and I have hand-written the CEO but have heard nothing. I am sick of it and have switched to DirecTV.

A few days ago, I decided to try the Dish Network at home and so placed call to the 800 number to order a Dish System. The sales representative went over every detail except for telling me that if the installer does not find a direct line of sight from my apartment to the satellite I will have to pay a $60.00 trip fee. Later my call was transferred to another representative who confirmed every detail of my order without telling me about the line of sight requirement. He even told me that if at the time the installer did not find anyone at home, I would be responsible for the trip fee, but that is all that he mentioned about the trip fee to me.