DISH Network Reviews

I went on the Dish Network web site and tried to transfer my service to my new home. I was informed that no service was available in that area. I then tried to cancel my service and was told that the info on their web site was incorrect, (not my concern). I was told that I had an 18 month contract and could not cancel. I was then threatened that my credit card would be charged for 15 months of service. I did not sign any contract.

Signed up for Dish Network and was quoted $44.95 per month fee. Made absolutely sure via the phone sales person no taxes or other fees would be added. Was told numerous times the fee is a flat $44.95 for the 18 month period in which I signed up for. Received first statement for $56.65. Called Dish Network and Echostar to ask for a copy of the contract stating the monthly payment. Neither company can provide the contract. Asked them to retrieve the phone call in which the price was quoted to me. They couldn't retrieve that information either.

I signed up for high speed Internet service with DishNetwork in December 2006. During the 1st week in September 2007 it no longer worked. After waiting 2 weeks for the technician to show, taking a vacation day, no one showed up. When I called, they stated their techs are very busy, apologized for the miss, and rescheduled the tech for the following Monday. I took another vacation day, and again no one showed up.

Dish network had me sign a contract for channels(the package) I wanted and i year service. Now they have gone up on the package by $13. a month but have dropped at least 7 channels I watch. They say they have ADDED channels--well I don't know where---I don't listen to their 40 channels of classical music or where ever else they added channels I want MY channels I contracted for !!

I subscribed to a Dish Network promotion and signed a contract on 6/13/07 that offered a 30-day Money Back Guarantee if not satisfied.

I received a quote for service through Dish Network and arranged for installation. When I received my first bill, the charges were greater than what I was quoted.

I had them install Dish Network back about a month ago (maybe a little longer). The technician was told that because I lived in an apartment complex, he could not mount the antenna to any walls or drill holes through anything. They set up the antenna at my back patio. At the time of the installation, to get a better deal on a monthly basis, they had me sign an 18 month committal agreement.

I was a Dish Network customer for 5-1/2 years, never late on a bill and had premium package plus locals & HBO & Cinemax. When I signed up I received a Dish 501 DVR; when the hard drive died after 5 years they sent me a refurbished 501 with the same 30 hours of recording time. It was a piece of junk, and went out a few months later. I called and was told by a service Rep that their policy is to replace customer equipment with the same model, only a refurbished one. I was told that it would be several hundred dollars to upgrade to a new receiver. They don't make, carry or support the 501 any more.

They came and took my dish and four box controllers and say they never got them and have charged my American Express for a charge of $500.00!

We have had Dish Network for over 2 years now and had problems with receivers recently. They had a service tech come to the house back in Feb 2007 to replace the receiver at no charge which he did. He was told to take the old receiver back so I let him do that. In April 2007 I find $300.00 missing from my bank account. My bank statement says dish network has charged $300 for missing equipment.

As a result of an telemarketing call promising discounts and bonuses, I switched to Dish Network from DirectTV. No rep EVER disclosed the charges I'm now getting on my bill. My bill went from about $62 to more than $92 in 3 months. I am also being billed for equipment protection that was never disclosed and I would never, ever purchase. They have credited the charge for the future, but as far as money I already paid automatically by credit card, the answer is basically tough luck, no refunds.

For the past few months, our reception in our family room has gone from bad to worse. I started calling in Jan. of 2007 about the loss of signal. The first three calls took me through the troubleshooting process. The fourth call they sent an install tech to trouble shoot the problem. He said that he could not find anything. Two weeks later the same problem happened, they had me do the troubleshooting process AGAIN, this time with no progress. They tried charging me 39 dollars again to fix a problem that was never fixed in the first place. They sent out a troubleshooting technician. This tech replaced 3 connections that were using substandard connectors. They got the signal to come back on.

When we signed up for service it was under a promotional deal of no installation and no activation fees, which I confirmed with the representative on the phone during set-up. I was told that I would have to secure my order with $50.00 on a credit card, but that it would be credited to my account on my first bill. When we got the first bill they made it appear that my $50.00 was credited but when you added up the charges there was in fact no credit at all - I had paid a $50.00 activation fee.

I have been with Dish since 1996 and have been quite happy with them until last year. They have sent me 2 replacement receivers this year. Since last year, my receiver has been powering off and on by itself and interupting my programming. I have called so many times I can't count. Finally when they sent me the 1st replacement, I started keeping a log of all the times I had a problem and I ended up calling about every other day.

I signed up for Dish Network in December, 2006 with a 30 day money back guarantee. I cancelled the service on December 28th and was told they would send the box and instructions for the return of the receiver. We did not receive the boxes and called again on January 13, 2007 whereupon they sent the box along with a list of what to include in the box. We sent it all back. I called around February 14th because the $199 for the receiver had not been returned. I was told it would take 6-10 days to receive the refund. I called again on March 9 because I have received no check and was told the $199 was not refundable because it was for a receiver upgrade. I was on hold for over 20 minutes while the first person verified that the money wasn't refundable and then looked for her supervisor for another 25 minutes. The supervisor told me the same thing and when I asked for her supervisor was told that I was speaking to a supervisor and that she had explained the problem.

The very first week after I signed up, I discovered for some reason they had me on file as an 18 month contract holder, when I had papers specifically expressing rejection of the 18 month contract and accepting a 12 month contract. I am so tired then to top it all off I only wanted to cancel the free package they removed my HBO package and then wanted to charge me the fee for removing and adding packages. I can't wait to go back to Comcast after the 12 mos. is up.

I signed an 18-month contract with Dish network about 7 months ago in Indianapolis, IN. I have moved to Tucson, AZ and when I requested Dish mover, (so that I could complete the contract) they agreed. I asked that they call prior to coming out for the install, which they said they would, but didn't. The tech came out and said that there is no line of sight and I can't be connected for satellite. When I called Dish they said that because they couldn't connect I was effectively canceling the service early and was liable for about $150 for early termination. The supervisor was rude and could not provide any kind of adequate reasoning why I should pay this, only that I had to.

I repeatedly receive calls from Dish Network asking me if I want to sign up. My phone number is on the Do Not Call list and I have repeatedly asked them to not call me again to no avail. This has continued for months. One time I asked to speak to a supervisor and both the representative and his supervisor got on the phone and were extremely abusive and made sexual references. I hung up and called the police and I have also filed complaints on Dish's website and with the BBB and am waiting to see what happens.

I have not had proper connection service since the beginning of December 2006. I have been contacting Dish Network on a daily or weekly basis and they have failed to fix the problem. As of to date, I still don't have Dish Network reception. Technicians come to the house to fix the problem, but the problem is never fixed. We have not had TV reception and we are still charged for service.

From the day I contacted Dish Network inquiring about their services, it was made clear that I would not agree to a term agreement. They agreed and sent out their service people. After installation their people had my husband sign a Digital Home Advantage Promotion Agreement. It states "If neither the one-year agreement option nor the two-year agreement option is initialed, you will be deemed to have declined a term agreement". Neither was initialed, with the understanding that he declined a term agreement.

I ordered dish network and then cancelled their service within the 30 day grace period. I called and spoke to a customer service rep who told me there were no charges. About 3 weeks later I saw where they had charged a 230.00 cancellation fee to my credit card without my knowledge or consent.

On October 11, 2006, I was informed by Holly at Dish Network that my bill was not behind but that Dish wants to be paid a month in advance. I paid the October bill at that time ($134.43), and now Dish wants $270.83, two months in advance. I am not willing!

We ordered Dish Network a few months ago when they advertised a lot of free gifts and cash back. They have honored almost nothing. 1. We followed all the procedures to get the free pizza for a year for ordering Showtime. After three letters back and fourth over 5 months, they still didn't honor it. 2. They had a free system which we never got. 3. They had a free airline ticket which wasn’t “free”. 4. We were supposed to get $10.00 off a month, but it took four months. 5. They charged us an extra $5.00 every month for multiple TV’s when we only had one. We tried to resolve the problem with them but they will not honor their agreement so we feel we do not have to honor ours.

Dish Network installed a satellite and 2 receivers on 9/23/06. We had several issues with reception and equipment and decided to cancel service within the 30 day Money Back Guarantee period. When installed, we authorized approx. $250 to be charged to our credit card ($199 for receiver and $46 for service).

Ordered dish online from Dish Network for a mo fee which was calculated on the web site for 4 rooms totaling $54.00 mo. Installer told me there were no hidden charges for anything and the monthly bill would be as it said. My first bill shows up in the 3rd mo and its for $72 with fees on extra reciever, programing Access fee, and DVR service fee. When i called dish and asked them to iether correct the billing to what i was quoted or come get thier equipment and void my agreement because i was not told the truth by the representative that installed it and had me sign the contract. They said he was not an employee of thiers and it wasn't thier problem because i signed a contract and i was locked in for 18 mo because i was past the 30 days.

I am being harassed by fedcheck collection agency and CBE group. When they first started harassing me they said they were collecting $225 for Dish, but now that Dish has realized it was not my signature, they say they are collecting for Precision Satelite (a contractor of Dish) and changed the amount to $125.

This is one of many solicitors that call with a recorded message from a number that appears like a residential number on the caller I.D. I am already a Dish customer!

On 9/19/06 we called Dish Network regarding their services. The rep informed me that he would have to put a $1.00 hold on my credit card to see if we qualified for the services. A few minutes later he informed me that our credit did not go through, and that it would cost $149 for each TV (and we have 3 TVs).

I signed up for Dish Network with a 30 day cancellation agreement. I notified them within 30 days to cancel due to hidden fees, etc. They did not cancel, did not correspond to repeated correspondence, and did not help via customer service.

I was paying Dish Network $81.00 per month. After I had my roof shingles replaced, my Dish network did not work. I called and asked if they would send someone out to fix it. They said they would charge me $99.00. I mentioned that I had been with them for over five years and they should do it gratis. Support said no.

Dish Network calceled service without warning because a receiver was used in Florida. I have used this receiver in Florida during the winter months for the past 5 years with the full knowledge and approval of Dish Network. I have always paid all Dish Network charges and fees in full and on time by credit card on file with Dish Network.

I cancelled this service due to poor reception. Since then, this company has been harrassing me to pay a $140 termination fee, stating that it was part of a contract that I signed. There was NO such verbage or agreement on the service agreement that I signed.

I have been getting daily calls from Dish Network. I have repeatedly ask them not to call us and told them that we are registered in the Do Not Call list.

I was told that if I sign up for dish network for 18 month contract, I would get a free digital camera. I mailed in all the necessary paperwork, and they told me that they had transferred me to an outside company in our conversation and that they are not responsible for the camera. I was not aware I was being transferred and would not receive the camera. I would like them to stick to their offer.

We have had issues with the Dish Network receivers from the day they were installed. At least once a month we have to call in and have them walk us through resetting the receiver because they have lost their signal. This is for 3 different receivers. The same thing happened last night when we had a houseful of guests to watch the first night of the NBA playoffs for the Mavericks.

My mom is 84, and she fell for Dish Networks pitch. Mom decided she don't want the equipment because she couldn't operate it.

We occasionally fail to receive bills from Dish Network, and then when we finally receive them there's late fees tacked onto them. We called them to inquire about the problem but they said there was no problem on their end and I should check with my Post Office.

Dish Network has ripped us off for 3 months service, i.e., we had to pay 12 months’ payments for 9 months’ service due to their clerical ineptitude and inability to keep the books straight. We are currently suing them in Small Claims Court for treble damages under the Texas Deceptive Trade Practices Act since their deception is obviously common and widespread. They would rather pay their attorneys to fight us than to do the research and correct the errors.

When I subscribed to Dish Network in the beginning I explained to the contractor that I was not interested in a contract of any sort. He declared three times I would be under no contract but that I was not capable of recieving the promotional rate. I agreed that this arrangement was fine. To my knowledge, at this point, I was not under a contract and if I decided to terminate service, all I had to do was return the receiver. The installation 'specialist' came to my home the next day and installed everything and had me sign two pieces of paper which I still have carbon copies of.

I purchased the Race to the Cup Hockey package to watch the playoff games. I was not able to and when I called I was told these games were on the OLN channel and that I had to purchase a different package that included this channel. I added this package and was then told I could not have a refund for the first package.

I signed an eighteen month contract with Dish Network and was promised the same service (actually better) than cable. It has only been a month and I have had to call tech support three times.

I received a promotion in the mail telling me that I had been selected to receive a dish system at no charge. This included up to 4 tv connections, free installation, free channels and a DVR at no charge to me. I called and said all I wanted was 1 additional TV connection and the DVR. I was informed that since I had dish and was such a good customer it would only cost me 49.95. I said no it said I had been selected to receive the items free. I was told it was free I just had to pay shipping and handling, this is a come on and Dish should be fined for doing this. I was selected for free equip and installation it never said a word about 49.95. This is a cheap trick on Dish's part and should be stopped.

I responded to a promotion for DISH Network and received confirmation from the telephone representative for the following: Two free American Airlines tickets, a year's worth of free ice cream, a year's worth of free DVR service and a monthly charge of $29.99. It's been two months and NONE of this was given. I have not received anything as far as obtaining free ice cream and airline tickets. I am paying over $40 a month in service fees.

I signed up for an introductory offer with DISH Network which included free installation of a DVR receiver and two standard receivers. At the time of installation, the installers drilled three holes in the side of my house even though I have a "smart box" in my house. The first hole was drilled in our spare room behind a bookcase. Upon inspection I found that the hole was drilled unsuccessfully into a hurricane strap. I complained but received no remedy.

I received a bill from DISH Network with charges for movies and programs that no one in my house ordered. The DISH representatives informed me that whoever ordered the movies and programs had used my passcode. I am the only person in my house who knows this code. Since DISH offered no relief, I cancelled my service and was forced to pay for these items.

I spoke with DISH Network about error messages I received while viewing the Western channel and 109. The technician walked me through a fix and told me to wait 10 minutes. When it didn't work, I called back and Ken took me through the same procedure and ultimately determined that the dish needed a new part which he offered to send me since the warranty had expired - I have had the dish 4 years and the problem is approximately 4 months old. I explained that I am disabled and cannot get on the roof to install the part. He seemed amused by this. I called back and asked Gabrille for an appointment with a service technician and she tried to convince me to buy a service package instead of a single appointment.

A salesman from DISH Network called and said he could match the $30 price and number of channels that we were getting with our current supplier and we agreed to switch to DISH. When the installers came to install the $30 package, the number of channels was less than half of our previous package. I called to increase the channels and the price went up to approximately $50 per month. Also, since we switched to DISH, the system cuts off several times a day, the guide is messed up and there is only one box to control both TV's. We called to complain and asked that service be cancelled; however, we signed a one year agreement and were told we would have to pay $499 to cancel service.

I purchased the DISH Network 500 system, dish and two receivers and was never able to receive a good signal. The installers came to my home two times and I received a signal for a short period of time before it went out again. DISH Network said I could pay $100 for them to come to my home again or I could pay $25 for a maintenance plan. I cancelled the system. I tried to sell the DISH system that I bought, but until I pay the $74 disputed bill, DISH won't let anyone use the equipment. I have lost at least 2 months of service and have called technicians, the retailer and the installer to no avail.

I work with DISH Network and would like to post some information about the DISH Network product. When you buy products under the FREE FOR ALL promotion, your credit will be checked by Equifax or another credit source. I also urge you to read the fine print on all contracts before you sign them.

I recently had a DISH Network system installed. A few days later, I had snowy screens and a technician was sent to my home. This technician left 4 new holes in my wall and 7 wires coming out of my house - only 3 were needed. I didn't push the issue because I now had good reception.

I ordered DISH Network and was considered a "qualified credit card customer" for which I received free installation and 2 months service. Since I could not be there when the installation was scheduled, I told the installation company that it was OK for my mother to sign the contract. When I moved back to my hometown, I paid an installation fee to DISH and was told that I qualified for "DISH Movers" - I leave my satellite dish at the old residence for the installers to pick up and wait for installers to bring the new dish and install service at my new home.

Despite ratings locks, system locks, remote password, DISH Network is charging me for pay-per-views that I did not order. They were ordered on days that I was at work and I live alone and no one has keys to my home. Over $100 in charges for one month and I cannot get an answer from DISH on how to prevent this in the future. I have removed Pay Per View from my options.

I signed a one-year contract with Dish Network for the basic channel package. Since the installation, the unit has not worked correctly. I've had to leave work 4 times for service calls, and still the problem has not been corrected. I would like to terminate my relationship with Dish Network, but will be subject to a $240.00 cancellation fee. Since I am not receiving the service I am paying for, and I have given them ample time and opportunities to correct the problem, I do not feel I should be responsible for this fee. I've called them at 8 times to report service problems and when speaking with supervisors, been treated quite poorly.

I ordered Dish on a promotional deal where I would receive two receivers and free installation if I sign up for a year of service. After the original installer came he was unable to correctly install the equipment, due to one of the receivers not working properly. I should have re-evaluate the whole idea of this contract, but against better judgement I gave Dish a second chance.

We were wrongfully charged for numerous XXX movies that we did not watch. They say someone must have broken into our home and done this. I have dealt with them on the phone for hours on end, have emailed numerous officials and I have hand-written the CEO but have heard nothing. I am sick of it and have switched to DirecTV.

A few days ago, I decided to try the Dish Network at home and so placed call to the 800 number to order a Dish System. The sales representative went over every detail except for telling me that if the installer does not find a direct line of sight from my apartment to the satellite I will have to pay a $60.00 trip fee. Later my call was transferred to another representative who confirmed every detail of my order without telling me about the line of sight requirement. He even told me that if at the time the installer did not find anyone at home, I would be responsible for the trip fee, but that is all that he mentioned about the trip fee to me.