DISH Network Reviews

I have been a long time customer of Dish. In mid June I began to have issues with reception of local channels. Called service at Dish and was told would be three weeks before a service tech could come to my home. Appointment was set for July 4. Tech shows up and says he will fix the issue. Next thing I know is he is drilling holes in the roof and moved the dish to another location on the roof. Not happy he did not discuss as I just had the roof shingled that summer. He gets reception from the dish channels but not the local channels. He tells me that they will come in in about 20 minutes. He leaves but does give me his cell number. Next morning try it out but no local channels. Call the tech and find out he switched the dish to a different satellite and can not get the local channels. He tells me I need to call and get a new appointment, wait another three weeks.

I signed a 2 year contract on 7/28/17. The wireless equipment they installed did not work in my house at all. Service techs came to my house at least 6 times over the next 6 weeks trying to make it work - I was without service per my contract with the company for at least six weeks, but continued to be billed for service. Finally, the tech put in a hard wired system that worked ok so long as it wasn't raining. On 7/28/19 I received a bill for service that increased the fee by 40% ($140).

After being with Dish for 3 years, I entered a contract to lower my rates. Subsequently Dish dropped the CBS affiliate and then Fox sports. Even though Dish is not performing under the contract it still charged me an early termination fee when I cancelled. Don't do business with Dish!

I have had Dish for years and recently they have been betraying their customers. First they have not reached a deal with HBO and I still had to pay the same monthly price. Now my local sports channel left Dish because of high price negotiation. That channel is part of my package and with it being gone I still have to pay for it. I talked to a customer service rep and they told me that I can’t cancel because I signed an agreement but in reality they broke the agreement with my channels being taken away. The representative didn’t even want to listen to me about my problems and just said no I can’t cancel period. Horrible customer service and a horrible network in general. They do not care for their customers.

We just signed up for Dish Network last week. The agent that we spoke with over the phone told us that the contract will be 24 Months and we would get the newest hopper installed. Instead we received an old hopper, visible scratches from previous user, every time you flip the channels there is a blank screen for a few seconds. So I called the customer service to let them know of the problem. I was told to pay $150 if I wanted to get the hopper that I was promised. I said, never mind, please find a way to get me a working receiver since I have already signed the contract and I have to watch TV somehow. I am unhappy because I was expecting a hopper 3 as per our conversation and I got this old burnt out hopper something.

I've had Dish DVR in California for over 30 yrs; no problems that weren't corrected immediately. Moved to Utah where I have to have a Hopper (and pay more for it) and Joey in order to get it in my bedroom. I've been having pixelation, black screens, "no signal" messages, and trouble selecting programs (and keeping them on) for months. The Tech's say they have changed all the equipment (except the Joeys) and the TV in the front room is fine, but I still can hardly watch tv in the bedroom. Same problem. Called Tech support just now and was told "can't help you because you have a storm in your area right now." Told her the storm has passed (it's quiet now) and she said she couldn't do anything because "radar shows a storm in my area." I'm looking out a big window; just a slight breeze. I hung up and will try again, or see a lawyer.

Hello all. This is about my mother's account with Dish TV. She’s 83 years old/young actually and loves the Diamond Backs. She watches them every day. That’s the highlight of her life literally, if they score 5 points whether they win or lose she gets 3 free tacos at Taco Bell the next day. She loves to visit with the friends she’s made that all do the same. It gives her a good reason to get out of the house.

Where I live, DISH suddenly dropped one of my local channels (Channel 10, Mobile, Alabama) and FOX sports. Why do I subscribe to a service than can suddenly remove what I am paying for? I am looking for an alternative.

So, I signed up for the package with the MLB so I could watch the Cleveland Indians. It was $13 more per month, but I love my tribe! Suddenly Dish won't agree to Fox sports new pricing and I lost the ability to watch the games. Turns out, Fox even said they would continue under the current pricing during negotiations, but Dish said no. So I contact Dish and want my $13 removed until they get the channels back.. Their response..."How about $3/month." Then they tries to send me to Fox Sports to complain and then tried to get me to customer service for some more lip service. I might as well mention that when they brag about weather not disabling their service, they are wrong. I had to have my system "fine tuned" 4 times and it still goes out. BUYER BEWARE!!

I had health problems & was hospitalized & ended up with no income so my service was disconnected. After being a customer for over 8 years I was charged a termination fee because I had upgraded to the hopper. I was unaware I even had to restart a contract just by upgrading! When I called to make arrangements for payment of the fees I was told there was nothing they could do & the fees would be automatically drafted even though part of the fees had already been sent to collections! So not only did I end up with an overdrawn bank account, my credit will also be ruined! I was totally dismissed by the representative & she acted as if I was wasting her time. I will never go back to Dish & I recommend people know what they're signing up for before doing any upgrades!

Was guaranteed local channels and regional fox sports so we could watch Local Baseball, Football, Hockey, College sports, etc. Within two weeks of signing agreement Dish has dropped half of all local channels and has also dropped Fox Sports Regional Channel. So now we have no local sports and can’t even watch most of local channels. If anybody thinks this is acceptable business practice then give them your money. If not I would highly suggest spending your hard earned money with a company that will live up to their promises to their customers.

We pay $106 a month and keep losing stations with no reduction in our bill. I feel this is ripping off customers who have been loyal to their product. I am lodging a complaint against Dish Network and hope the BBB will look into their practices.

I had an Installation Appointment which was not kept by Dish. Speaking to the Dish Customer Service Department, all I was able to get from them is that my appointment would have to be rescheduled to another date 10 days later. Dish missed the appointment then put my new appointment to the BACK OF THE LINE. So I went from the front of the line to the back due to their problem. Terrible service!

I had their service for 3 days, my local channels were removed. They responded by saying, "We have no control." I get it. They said I still had to pay. I waited another 15 days, no change. I called to cancel service due to fact I was stuck paying for channels not getting. They are saying I have to pay full price for 30 days of service, while only having 17 days, and on top have to pay $448 for early termination fee. DISH Network is the worst tv provider for customer service.

Very poor customer service and now has taken Fox Sport Midwest off of the channels you are supposed to get. Foolishly did not read the legal stuff and now see that they have the right to remove any channels that they desire. My fault but still mad. Their system is quite difficult to operate and their customer service if you can understand them really know nothing and are mostly unable to help. I would strongly recommend never signing a contract with them as it looks I will be paying them about $400.00 to get rid of them. They have a deal whereby you can earn $50.00 by recommending them to someone. A person would have to be have to be a real low life to recommend them to anyone even your worst enemy.

Don't bother wasting your time with Dish cable because they change their fees without notifying you when you put your service on hold. We had Dish for a few years and recently moved. When we moved to an apartment we weren't sure we would be able to have Dish installed there. So, the customer service rep suggested we could put our service on hold for $5 a month fee and then pick up right where we left off when we decided to restart our service. That is all that was explained to us. Sounded good - easy peezy so we did that. Then, a few months later we decided to start up our service. Apparently, the promotion we had signed our 2 year contract with suddenly wasn't there anymore and we were told we would have a higher monthly rate as we reactivated our service. We were locked into a 2 year contract and now you are changing our rate even though we weren't told this when we put our service on hold.

We have had problems with this service since day 1. Issue after issue. A tech was sent out early in our 2 yr contract with little to no results. Every time after this, they attempt to troubleshoot to no avail. We have experienced multiple problems with the service. Everything from TV Joeys joining together and channels changing when others change their channel to BLACK screen with NO PIC to TV pic freezing when the channel is changed. Just to name a few.

We originally signed a 2 year contract, big mistake. I lost my job and was told we could put our account on hold for up to 3 months without breaking the 2 year agreement. Every single day we received at least 2 calls asking when we were reinstating our service. Then shortly after they sent boxes to my mother's house, TWICE, to send the equipment back and then try and charge us $400 for breaking the contract!! One, why are they assuming we are breaking contract when we paused our account!? Two, why in the world are they sending the boxes to my mother's house and not ours where the service is set up?? Everything about this company is sketchy. When the people call daily they can barely speak English and we tell them over and over IT’S ON PAUSE!

In my opinion Dish thinks it’s their own country with binding rules and demands. I signed up with Dish two weeks ago, excited to be leaving another provider who was purchased and their decline in customer service finalized my decision to move the Dish. I soon discovered one was no better than the other and am sorry I moved the service. I was aware they blacked out HBO prior to my move but was dismayed, now mind you within a two week period, lost Channel 4 KMOV, Fox Sports where I can no longer get the Cardinals and Blues games, FX, FXX, FXM, Nat Geo, Nat Geo Wild and Nat Geo Mundo. When I signed up they agreed to provide me with these channels and I pay to have them. I’d like to know why their contract is so binding that they can drop channels as they feel necessary but I’m still expected to pay and adhere to a binding contract they altered just two weeks later.

We will no longer be able to watch St. Louis Cardinals Baseball on Fox Sports Midwest. They also have taken away HBO and CBS. We can't even watch our local news. This sort of bad business practice and just getting away with it, has gone too far. This company needs to be held accountable for the customers sake. No business should be able to give you something then just take it away immediately and without explanation. Customers deserve better. Dish should be ashamed and honestly just get out of the market. No one wants you here anymore.

To start my monthly billing was 97.00 a month. Recently my house was broke in to. My TVs were stolen. Dish told me I could my account on hold which I did then when I went to restart my service they told me my bill was going from 97.00 to 142.00. I never told this and never was was discussed then without notice they started taking money out of my checking. These people are legal crooks. When ordering there’s no contact signed. The customer service people lie. Even when I tried to restore service I couldn’t even get anyone to come out.

We have had Dish Network for over 15 years and had basic service we could afford then. All of a sudden the bill increased 4 fold. Wow. I guess the new players (employees) want more profit and don't need us anymore. We tried to negotiate with them but no dice. They say take what we offer or leave it So we just have been disconnected by Dish. We still get 22 digital channels with our outside antenna at no cost.

I was one of the first Dish retailer installers. I installed many systems and serviced them for years. Dish started as a very reputable company, but as the company grew they lost contact with the people who helped build the base company. After several years as a dealer Dish contracted an outside company to do upgrades on all their systems. The contractor upgraded most of my customers without me even knowing it. The contractor did a very poor job an Dish was flooded with complaints of service loss etc. Dish would contact me and tell me that it was my duty to take care of the customers who had botched upgrades. The contractor had been paid for the upgrade and Dish wanted me to correct their mistakes. In fact they demanded that I correct the mistakes. This upset me and I resigned as a Dish Network dealer. I have continued subscribing to Dish services for years as the cost of programming has gone up and up.

We had terrible service from DISH. Our service would be interrupted approximately 2-3 times every hour. We had at least 3 people coming to our home attempting to repair the service but they were not successful. In addition, I called the company on several occasions. Although the equipment was returned, the company continued to bill me. When I called, the person on the phone, Edna, asked if I wanted to have the service disconnected. At that time, I had no equipment. Even though I had such terrible service, I had to pay a few hundred dollars to have it disconnected.

I have been a DISH Network subscriber for 14 years. I wanted to cancel my subscription with the company because after the promotion ended, the prices were increasing and there were no more discounts. When I went to cancel it in 2019, they told me that I would be breaking a two-year contract that I supposedly agreed to. In November 2016, I called to upgrade my equipment to the Hopper and Joey and they put me in a two-year contract which I knew about and agreed to. But in 2017, I called to add a TV but customer service did not tell me that it would be putting me in a contract. Even when the technician came to install the Wireless Joey for the additional TV, he did not tell me about a contract and told me to sign on an iPad which I thought was to confirm that he came and did the service.

I cancelled my Dish account this week after fulfilling my 2 year agreement. I found out today it has been mysteriously reinstated. Trying to pay final bill and be done with it. Trying to stop auto pay. The girl was ridiculous. I finally told her I was recording her. She refused to answer any more questions. I said, "So, you can record me but I cannot record you?" She said, "That's right." I wasn't recording her. Haha. Showing her true colors. One of the worst customer service experiences over these past 2 years. Moral: STAY AWAY FROM DISH NETWORK!!! I cancelled bc of bad signal; frequent pixelation and lost signal. And too expensive for the 2 or 3 channels I watch (all in different packages). The a la carte program is not a la carte.

This company is not worth it. Have been lied to all day by employees - many of them not in our country so you have to tell them the correct time. I'm in Texas and paid for prior and have been waiting since 8 am. Now 3:44 PM still no technician. No TV - same excuse. Tech is busy with the 1st job of the day... Guess this tech is not good at what he is expected to do because it's almost 8 hours. So again BUYER BEWARE. I have personally been lied to ALL DAY.

I call DISH Network last week around the 27th or the 28th because I was told by Frontier that DISH Network want me to sign up for a flex package. I don’t know what a flex package is, and that I needed to call Dish so I did and you know it’s not a good start when the first person to answer isn’t even English but from India or some place that’s not America, and doesn’t even listen to you when you tell them the reason for calling. Seriously what is the deal?!?

Dish TV stole $99 dollars out of my bank account without my permission after I cancel service. Got money back. 2 years later they sent it to a collection agency, filed with FTC, beware of Dish TV. Go with Sling or Pluto best choice.

I called a week prior to having installation set up. I set up a new account and an appointment for June 27th between 8-12. I received a phone call the night prior to remind me of the appointment and an email as well. At 12:30 I called to see what's up since no one ever called or showed up. They were so apologetic, offered more discounts and said someone from their local hub would call shortly. No one ever called. By 4 o'clock I called for the last time because I received an email for an appointment made for me for the next day. Mind you I took a vacation day prior. I was very unhappy. They showed up the next day at 10:45...an hour before I had to leave for work. I had to cancel everything. I will never deal with this company again. Very poor service and unapologetic!

The customer service representative was nice and went through all the necessary steps. However, my problem requires a service call to my home. This is Friday June 28th, 2019. The soonest service I can get is Wednesday July 3rd, 2019! Really? Six days is the best they can do? Looking for new provider ASAP.

Will not show where NEWSMAX NETWORK is on the channel guide 216 because they don’t want you to see it. They hide it so you won’t subscribe to it! I don’t think they should be treating the public this way, sounds very bias to me. When you push the guide button and bring up channels in red and yellow that you don’t get it won’t show NEWSMAX CHANNEL 216!

I moved a week ago. DISH told me there would be a $20 charge to move. I assumed it would be added to my next bill. I was watching TV this morning before work, and all of a sudden my TV picture froze. There was a notification on my screen that I was not subscribed to these channels, to unplug it, call customer service, etc. I pressed OK. Nothing happened. I checked the MYDISH app and it said restore services. It wanted the $20 right then and there or my services were interrupted. Are you kidding me??? Never had this happen with any other service. Why isn't it just added to your upcoming bill? I have never even been one day late paying my bill in over two years!!! And this is the way you do your customers??? I think this is absolutely appalling.

After receiving our promotional cc we had 24 hours to activate. We did as request. Made two retail purchases under $200.00 total. Third purchased a Walmart tire. Card was denied stating insufficient funds. Within 8 hours our free much needed card had been hacked. $200.00 in games and iTunes were stolen. The card didn't leave my pocket. I reported it and was given a run around. I expected nothing less. The guy who was explaining my overusing the card couldn't shut up long enough to understand me. English damn it. Not Arabic. I don't think I was ever intended to receive the full $400.00. Prove me wrong. I already hate DISH as much as the other. I'm out.

Called to cancel my service because I am moving. Tried to lower the bill, how come I have to cancel to get my bill lowered? Second, I’m moving to a rental for a few months and don’t need the service. Was satisfied with them up until this point and would have used again once I bought the next house. Instead they charge $15.00 a box to ship their old equipment back. I need 5! It would all fit in one box! Last time with DIRECTV. I dropped them off at a Verizon store. Easy and no fee! Sorry Dish Network. I won’t be back!

Signed up for Dish at my new home/state and had to do a 2 year contract, not once did they say getting a service appointment in my area would be an issue. Have problems today, call and I’m told due to where I live I can’t get a service technician out until next Wednesday. No tv service. Asked how I could cancel due to no service or customer service - pay the two years and then I can get out of their service. What a crock. Trust me - don’t go with Dish.

My 82 year old mother lives in a rural area, satellite TV is her only option. We cancelled the 3 month Showtime preview on their website and were still charged. They also say she ordered a $45 WWE Show PPV and refuse to remove the charge. This is all part of the scam for the elderly. I am very unhappy and can't get Dish to resolve these issues. If you don't scrutinize the each month they slip in a charge. NOT happy and Dish customer service says nothing they can do.

At the completion of my DISH contract I called to reconfirm the cancellation date and was told it would be May 25 instead of May 22. When I called on the 25th, I was told I was being billed 72.98 Which I objected to due to the fact that I had been given incorrect advice however it made no difference to DISH. They had billed my credit card on May 23 even though I had called to cancel on the 22nd. Upon receiving my credit card statement June 18, I actually had to call DISH in order to demand a credit to my card.

Do not sign up for DISH Network. They will promise you anything and lie to you to get you to sign up with them, and then the monthly fee just keeps on increasing and getting more and more expensive. Their customer service is the worst and they just do not care about their customers. It is impossible to get out of their contract and you will end up paying a monthly fee for the rest of your life!! Stay away from them and please go with any other cable provider - just NOT DISH!!

When I called to have Dish installed they told me one of my local channels would be CW. When it was installed their KNHL was MeTV, but the guide shows the Jimmy Swaggart network! The installer told me to unplug the DVR and wait and then plug it back in. Didn't work! I called customer service, she went in on the tv and did a bunch of trouble shooting and said there all fixed. Didn't work! She said she would refer it. I called back a week later, went through the whole thing again, no change. And when I insisted on talking to a supervisor they actually put me through to one!

My tv service was interrupted many times and when I'd contact them I was told probably weather related. I told it was a beautiful calm sunny day. Finally told them I wouldn’t pay a bill for such lousy service. They turned my service off, including internet and had the nerve to send me a bill for close to $400 for their equipment. A TOTAL RIP OFF!!!!

DISH Network is the epitome of why satellite service is going the way of the dinosaur. Shady unethical business practices, won't let you cancel service, then nickel and dime you to death about climbing on your roof to mail them their decade old equipment. Only an idiot would pay these people every month.

I sold my summer house December 2018 and the new owner was going to have the account transferred when they moved in March. In April I started receiving bills from Dish for 129.00 that was being directly charged to my credit card. I disputed the charge and in May received another bill and charge to my card for the month of May. When I called DISH I was told 3 different things from 3 different reps.

Signed up to change from DirecTV to Dish Network before 4/2/19. Mentioned the code for the $300 Prepaid gift card when I was signing up. The installation date they gave me was after 4/2. Called them back to verify that we would still receive the gift card and was told that we would. Called a few weeks later and they gave me 1-800-203-0008 to call (the third party that provides the cards). They said they had no record of my account and to call Dish and see why. Called Dish and they said the account had not been forwarded to the third party, but should be soon. Spoke with Dish again on 3/20/19 and was told everything was set and that I should receive the card in 6-8 weeks. Spoke with Dish just now and suddenly they have no record on my account of the offer, the code or notes of me calling previously. Bait and switch??!!

DISH cancelled my HBO so I have no use for DISH Network but they charged me a disconnect fee. I was told that they have the right to cancel every channel and you still have to pay for Dish, it is in the contract. BUYER BEWARE, THEY WILL SCAM YOU.

Find ANYTHING else before sign a contract with this bunch of thieves. They will try anything to make you cancel the contract and get your money from the termination fee. They would also change your prices without notice, suck your money from bank account. And treat you las...t over the phone. Service is horrible, and if you want to add any extra channel they will add another package for a lot more. Besides if you are dealing with Infinity Dish which is supposed to be the same company but they are not. Guess what? You pay double, and throw the ball to each other. KEEP YOURSELF AWAY FROM THEM!

On June 1st I made an appointment to have a dish installed, at the price advertised on TV - $84.99 with internet. When the dish was installed, I casually asked the technician if I had internet and he replied he was not installing it. At the time I called Dish Network who confirmed that it was not being installed, despite the fact that I asked for 2 primary things - cable and internet. I asked the technician to remove the dish since I the customer, was not getting what I paid for. He was very courteous and complied. I spoke to Dish Network and was put on to a Senior Resolution Specialist who offered to lower my rate by $20.00, without internet, but I refused the offer and instead asked if I called back the following week, if I would be able to get the same offer of $84.99, and the agent said yes.

Dish network is not a good company. My Mom passed away and they still billed her debit card for $347.00 although they were no longer providing service. They gave me the option to keep the service on for about $40 per month. This made absolutely no sense since she had passed away. When called to cancel the service and I gave the reason that I wanted to cancel it the customer rep did not have the decency to even give condolences. Every other company that I called gave condolences even if they were not sincere. I will never recommend or use Dish Network again.

I called Dish and they said no one could get out to move it until Sunday on 6/9/19. I called on Wednesday, they said that is the earliest I find. That very hard to believe. I called and ask for their corporate telephone and they said they do not have one in Colorado. My number is **.

I recently signed up for Dish Network four days ago (Saturday). The installer came out the next day and hooked everything up. The saleswoman on the phone told me that they would be able to remove two dishes that were on the roof of the house when coming to install their satellite dish. These were installed by the previous owner. That was one of the main reasons I signed up with them. For the convenience. They were not removed. I was also under the impression that I was going to be able to pay for an additional sports package to receive a channel Fox Sports San Diego (along with other Fox Sports channels) and that I would be able to access out of market games on there - blackouts notwithstanding. As it turns out, I am not able to watch any games on those Fox Sports channels. I signed up for $13/month to have access to that. That was one of my other main reasons for switching over.

BIG PROBLEM WITH DISH! On 01/22/2019 one of my two receivers stopped working. So I contacted Dish Customer Service Department (1-800-333-3474). They told me my existed boxes are too old and they are going to replace them with two newer WALLY boxes. The tech came and installed two REFURBISHED WALLY boxes even I told him I DON’T WANT REFURBISHED ones. I called Dish and I spoke to Carla, a senior agent from Dish, and she told me she was going to waive $95, service call for these two boxes. Also the tech told me it is nothing wrong with my old box which was not working anymore. It was Dish “scam” to get me in a NEW 24 MONTHS CONTRACT and to add to my contract a new service, DISH PROTECTION SILVER PLAN. I never ever agreed with any protection Plan. Period.

I had Dish Network for several years with no problems.Then I had a couple of issues that I could not get resolved and I cancelled my Dish. The gentleman said if I wanted to come back within 6 months and keep my same plan. I returned all the equipment except the dish on the top of the house. 6 months later I received a bill and they started charging me for Dish. I called and they told me that I owed for the 6 months that it was on hold at $5.00 a month and that I owned for 2 months after the 6 months was up at full price. We were able to get this workout after several phone calls. They said to return the equipment and I told them I had already did that.

I would like to file several complaints regarding Dish Network’s customer service representatives, salespeople, and your resolution department. I signed up for a Dish bundle package on April 27th of this year. The representative that I spoke with went over several bundle plans. The plan I selected includes tv, internet, and landline for $138.00/mo. I was charged $49.99 on April 27th for some type of service that would be applied to my account which it was not. I was also charged $29.99 for some other expense that was not applied to my account. I was then charged $77.28 on May 14th for the tv service. I was then charged $93.28 on May 29th for the internet service. I was told that a $50.00 credit would be applied towards my internet bill for the first month which it was not. So far, I have spent over $250.00 for a bundle package plan that should, and was told, would cost me $138.00 month.

5/15/2019 BUYER BEWARE. I, like so many others, was annoyed that Direct could not come to terms with the CBS and NBC local channels, so I decided that two months was enough time to wait for a settlement and opted to cancel my Direct subscription and change to Dish. What a mistake. I called and spoke with Dish customer service 5/3. I had gone on site and knew what “package” I wanted. I requested this and told them how many “joeys” I would need. They set up an installation for the following day and I thought it would be an easy change. The tech came out and installed a new satellite dish and the receivers. Little did I know that they carry several different “Hopper” and “Joey” receivers. As no one in customer service offered an explanation of the differences the tech installed the units that offered the least amount of tuners (the cheapest cost for Dish).

We did a house move, brought our RCVR to the new house, which had a dish but an obsolete product in a bad location for reception. The contractor hooked us to the obsolete dish anyway and said he'd be back to install a new pole mount. Never came back... or returned our calls. Finally got a Dish employee to come out. He sold us a second RCVR and a sound system and said he'd be back Fri to install a pole mount dish. Never showed. Found out he closed the ticket. Three more times after that they postponed our install date to the next week. No show. Still no service since April 1st. This is May 28. Called DirecTV today. Maybe they can get us service. Dish is the worst experience I've ever had with customer service. They flat out don't care if they lose a customer.

I called on on 5/18 to cancel my service and the nice rep told me I could pause the service and if I change my mind I could cancel. Well today, 5/28, I decided to cancel. I called and tried to do so and it I was attempted to be persuaded by the rep about 4 times. I wasn't leading on like I was thinking of keeping service. I was straight up saying to cancel it. When finally she stopped trying to persuade me she got to cancelling my service. While typing "notes" she said in a rude tone, "If I were you I would just keep the service....but that's just me." That is what made me irritated. I understand how retention departments work in a business and it is her job to try to keep me as a customer. It is not her job to criticize my decision.

My mother's television was showing no signal and so she called for tech support. The first person who answered, she didn't get his name, didn't listen to her and kept saying there was nothing he could do to help because it was obviously a problem with her TV. I called back for her and spoke with a lady named Joy and, yes, it did turn out out that the TV was on the wrong setting, but she took the time to listen and helped us figure out what the actual problem was. I don't know if this will get back to her employers but I really appreciate her patience and her taking the time to help with kindness.

So ready to switch from DISH to some other cable service. Have had multiple problems in the past and they are never completely solved! Have had a problem that whenever there is inclement weather we lose our signal, complete to partial signal loss. After several calls and attempts to correct this, we still had the same problem. The last time we reported this a tech was sent out hours after we were told they would be here. Finally arriving around six pm, the techs moved the satellite dish (in the dark) to another location and never left our home until nearly 10 pm.

Believe me, I have probably spoken to many of you. At first, I couldn't believe what I was seeing but after a few months, it's all clear. Customers are getting fees and price increases added to their bill that they are unaware of and did not agree to. If you have a non-DVR, you are being charged a 7.00 non-DVR fee. You have not been told about this and you will not be told. Their service is horrible and if you call for service, you are talked out of your problem even if you have the warranty plan. Their charges are unbelievable. There are so many live TV choices now for 50 to 30% savings. TIME FOR ANOTHER CLASS ACTION LAWSUIT OVER THESE UNAPPROVED FEES CHARGED BY DISH. IT ADDS UP TO MILLIONS OF DOLLARS.

I'm on the Federal Do Not Call Registry (DNCR). I got a call from Dish -- I have NOT done business with Dish or any of their subsidiaries. By talking to the agent, I find out he is calling me from Manila, the Philippines. I want to know why they called me. I requested transfer to his supervisor who was named Victor, in Texas. Victor claimed he knew nothing of the DNCR. I requested transfer to his supervisor. Her name was Mary (I did not ask where she was located). I asked, and was assured she was responsible for who Dish would call. But Mary said I was not on her INTERNAL do not call list. She also claimed she knew nothing of the Federal DNCR.

I have had numerous problems with my Dish Network and made numerous calls to tech service and had technicians come look at the problem but they are unable to fix it after many trips and tries. Finally told I need to get new equipment but would need to extend my contract in order to get the new equipment. The equipment hasn't worked correctly since it was put in and over time the problems have increased. I don't know if they are using rebuilt equipment and passing it off as new or not but when I am told I need to get even newer equipment each time and told I need to extend my contract period to do this I think it is a scam to keep you under contract indefinitely.

First, I am a full time RVer, traveling across the country. So if you're in a stationary home, your experience will differ from mine. Note, I don't think DISH is any better/worse than DIRECTV. I picked DISH over DIRECTV because (at the time) it was the only option that you could turn the service on/off based on need. Since some RV parks have decent cable, I thought I'd use this feature. The truth is, you pay for a full month at a time. So if I move about the country weekly, and my moves don't align with the Dish bill, then I'm paying all the time anyway.

I'm showing that $80.88 worth of movies was ordered. A Dogs Way home was ordered 5 times, Bumblebee was order twice, Spider-Man was ordered 3 times, Rise of the Guardians, and Smallfoot. Which yes I have 2 kids 2 and 5 but they can’t wipe their own back ends nevertheless remember a 4 digit code to buy movies. Everything is on parental lock.

Lost HBO My Fav Channel! And then they had the gall to charge me more money. Instead of saying, "Let us fix this for you..." they said that plan was no longer available and charged me more. I signed up to get HBO... Once they let HBO slip away my contract shoulda been null and void.

They offer a year at reduced rates, but if you cancel after a year, they will charge you $260 fee, and if you get on the phone, they will never let you cancel and it will take an hour on the phone with some rude person. I have had them all and Dish is the worst to deal with of all of them.

I urge you to read the reviews on Dish before committing. Picture quality is extremely poor compared to the incredibly expensive DTV. I made the switch to save a few bucks but now regret it. Dish is not worth it. Essentially rendered all of my televisions picture quality to the 80s. Blurry, lack of color, weird "artifacts". There is no detail on people's faces. Looks like half the color is missing. (On all sets). Tried adjusting TV settings like more contrast, increased sharpness and the usual adjustments with no satisfaction. I discovered that Dish compresses the formatting to save on bandwidth so no amount of adjusting the TV settings or satellite fine tuning is going to make up for data that is not there! Very dissatisfied customer with no recourse other than to put up with this for 2 years or pay $480 and go back to DTV. Costly lesson for not doing my due diligence ahead of time! I urge everyone reading this to do your research before committing to Dish.

Be warned when you cancel along with sending the hoppers and joeys back something from the dish is required too. It is up to Dish's discretion if it it safe or not to climb on the roof and retrieve it. If not returned you’re on the hook for $398. Thankfully I’m able to get it but for those who are older it could be a big problem. Also be warned about them trying to sneak in charges. I returned everything but was still sent an email saying I would be charged. When I called to question this I was told “it was a mistake that they had missed.” I’m willing to bet if I hadn’t called they never would’ve found their “mistake”. Dish was my only option for 5 years. Thankfully another option is now available and so much cheaper with unlimited fast internet. I will never have Dish services again.

$25 from Dish Network was taken out of my Billpay online without my knowledge. I do not have Dish! After many calls to Dish they say they have no record of it. I had my bank investigate and wanted to fax the information to Dish and they did not want it. They said they can not do anything about it. You would think they would want to know who is using their name to make fraudulent withdrawals!

I have been with Dish Network for two months. I had to have a tech to my house three times. I had to return a hopper and get a new one. Since I don't have internet I'm not able to rent movies unless I call wait on the phone then get to watch the movie I want to see and I'm not able to use the voice command on the remote. So now I'm stuck in a two year plan and I don't want to be in I should have read the reviews first before signing up with DISH NETWORK because if i cancel they will charge me 400 dollars because I am not satisfied with this service. For anyone thinking of getting DISH NETWORK DON'T DO IT. Because if you don't like the service you will be held HOSTAGE FOR 2 YEARS.

Every 20 minutes or so while watching a good tv show Wally the Dish box shuts down. It reboots or freezes up. It's continuous and very displeasing. We pay for 2 boxes and the one in the bedroom doesn't get used much but if it's not used every 30 days I have to call and re activate it which is a pain and it shouldn't have to be done. Once it's activated it shouldn't have to be done when not in use for a while. Now I have decided to. I also was displeased when certain channels were taken off after I have paid for them. So I'm gonna switch back to local cable now.

I started a DISH contract for $30 under promotion and a month later it went up. A few months later I was paying $35. I had called and I was told I could lower my bill $10 of I removed the dish protection. So I did and my bill went down to $20 but one month later I was back at $30. I called and I was told the pricing changed and I had to deal with it. In other words, if you are planning to get Dish, make sure you understand they can raise your bill to $100 and you can’t complain at all. If you were to cancel, like I did, you will be paying the current amount penalty, whatever it is at the time.

We received a flyer with a pretty good deal, so I called. Partway through the call it became clear that it was not as good as it appeared, so I said I wanted to wait and talk with my family. We were charged anyway for service we did not receive. When I called Dish about the charges, they said it wasn't them; it was their "retail partners" but they "couldn't" help figure out who that company is (a company that called itself Dish Network, so you don't know it's not the actual company), so I don't even know who to contact to get my money back. Dish, you can blame your business partners for ripping off your customers all you want, but if you are willing to continue to do business with them you are just as guilty.

I wanted television service for a summer cottage that I could cancel and restart when I wanted it, so I purchased (not rented) the receiver and dish from Dish TV. I selected the pay-as-you-go plan because this is how Dish represents the plan on their website, "Month to month TV packages let you turn service on and off, easy as a TV." However, you cannot pause the service and Dish will bill you every month. You have to keep the account current in order to have service. So if we don't use the cottage and don’t use TV in January, then we still have to pay Dish TV for the entire month of January in order to have the service turned back on.

Dish charged a $100 fee in lieu of credit on 1st bill. The website said nothing about it.. We got a pre approval code in mail and used it. It’s for $300 Master Card rebate. The operator said I got charged $100 because they didn’t check my credit.. But they never asked to check my credit on the website. Also the installer was late.

Installer at last minute rescheduled my installation. He did a poor job!! Used a rotten board on a porch I'd planned to replace to mount Dish. He didn't connect to my high speed internet so the voice feature doesn't work. Customer service fails to correct many issues I was left to tolerate. I'm 6 months into my 2 year contract so I'm stuck with this horrible service. The day my contract expires I'll go back to DirecTV that has superior customer service and wider channel selection. I went to Dish because I was promised upgraded equipment, disappointing lie!!

After 2 long years I canceled my contract. The very day it was turned off I paid $56.45 not realizing when you sign up you pay a month in advance. Anyhow I noticed the other day there was a credit of $2.89 in my checking acc't from dish. When I checked my account online it said -$37.79. I called and after 30 minutes waiting finally talked to someone. They said I don't owe anything and that the $37.79 was theirs for a non refundable programming fee. He couldn't tell me exactly what that meant so I said that was a bunch of bull since it wasn't an early cancelation. Sure glad I kept the receipt with shipping and delivery date of their precious things they want back so they can't say they didn't get them and charge for that too! Avoid dish at all costs.

I was a 20 year Dish TV user. I paid one of the highest rates. They suck. Wind or rain - no TV. They changed the receivers twice in 20 years. I paid a fortune for them. I was disgusted over the HBO situation. I signed up with Xfinity. From when they first hooked it up - amazing. 60% of the cost. My TV looks like it is brand new. I was conned. They spend more time trying to keep you when you leave than when you are there. They give brand new customers a much better deal. No reward for loyalty. Marginal customer service. The best at excuses. Don't be a fool like me. ANYONE BUT DISH. THEY ARE THE WORST OPTION OUT THERE.

Dish has made numerous promises that they don't refill unless I call and go through exasperating time consuming calls with their rude customer service reps. If I want results I have to wait while being transferred many times and waste time on hold to get get a reasonable rep that understands the issue. They have had to listen to recorded conversations to make sure I'm telling the truth before they can treat me as a loyal customer. The final straw was when my husband rented two movies in which one wasn't available after he paid for it and the other was half over. He called for a credit or asked only to be able to watch what he paid for and the rep left him totally exasperated refusing to accommodate him.

As a fairly new Dish Network customer, I have found their DVR system to be almost totally dysfunctional. Here is what I deal with trying to use their recording system:

I called to cancel my service and spent 25 mins on the phone with TY who would not listen to me nor allow me to cancel my service. It was by far the worse experience I've ever dealt with. I had to just hang up as the conversation was going nowhere. I asked politely to just give me a confirmation number and confirm my service would end on May 18th and he refused to do it. I even explained my intentions when he answered - he kept prying into personal questions... As everyone watches TV. I've had to ask my husband to call back - it's completely ruined my day and I hope that his supervisor listens to our recorded call. Only I fear he will get a pat on the back because he didn't cancel my service. #completelyexhausted

I called Dish Network April 29, 2019 to get a price on their full package bundle with TV, internet, and phone. I spoke to their rep a long time, he asked me all kind of questions to allow me to get the best possible price. He finally gave me quotes (bottom lines) of $75.03 for the TV (DISH primary satellite television provider) and $29.95 for internet and telephone (their partners) totaling $104.98. I then asked him to send me an email with all the infos we talked about and prices, in order to show to my husband before making a final decision. He said: "I will send it to you right away, take your time because those prices are valid until May 28, 2019."

I would give them a zero (0) rating if I could. I made the mistake of having Dish installed on the 9th April and have nothing but trouble and headaches since then. The keep pixelating and I get a bright yellow screen every so often. I call and they see nothing wrong after checking the system. To solve their problem with nothing I started sending picture of what was happening. They came out a played with things for a while told me it was fixed and 2 hours later the picture was pixelating and the yellow screen pops up. Set another appt. and Dish changed the time even after telling them time restraints would not allow.

After install, DISH charges $95 plus an additional $50 to send a tech out. Yes. Their customers PAY the tech fees for the company. I had a main receiver and a Joey. I canceled the Joey because I rarely was home to watch TV. So I had the main receiver in the Living Room. I decided to move my living room TV to my bedroom (I already had the hook up there where the old Joey was). It didn't work. A tech had to come out and do 5 minutes worth of work on the satellite and charge me $145. I complained. They don't care. They argue back with me on the phone. Horrible horrible company.

So I called Dish yesterday to pay my bill which was 125.00. I always pay with my card. I only had 121.00 on my card so I asked the lady where in town I could go to pay the rest in cash. She told me no need for that some of the balance and as long as I paid the rest by the 14th my service would not be interrupted. I said, "Ok I will pay the 120 then." She said, "You could just pay half and as long as you pay the rest by the 14th you will be fine." I said, "Ok I'll pay 70.00." She took my payment and I asked her again and she reassured me that my cable would not be interrupted as long as the rest of the amount was paid by the 14th.

I signed up for Dish one year ago. They automatically set you up with 6 months of their Silver protection plan but after that it is an extra $9.99 per month. I called customer support shortly after getting the account setup and asked them to remove the protection plan. The rep said they would set it up so it would automatically drop off once the 6 months was up. The payments are set up for auto draft so I didn’t notice I was being charge that extra $9.99 per month until today. I called customer service and explained that I previously called and asked for the protection plan to be removed almost a year ago. This rep now says they do not have a way to schedule that removal but they could remove it from this point forward. This is part of their scam. They hope you will not notice it so they can continue charging you for something you don’t want.

We scheduled an appointment on a Sunday for install, my husband's only day off for quite a while. Suppose to be a noon to 5pm appointment. We got called around 1:40pm to cancel appointment. Supposedly the tech called in sick. If he just wanted the day off then that's so irresponsible of him. Messed up our day. Then, we try to call to see if they have a backup. Nobody at all. Also very poor customer service. We had to reschedule for a time when my husband won't be here. I wanted us both to be here to learn the new system. They say the person whose name the account is under is suppose to be home for the appointment. He won't be here, however, they said the tech could still install. I've been reading quite a few bad reviews. Might not go with DISH. Might stay with DirecTV. DISH not getting off to a great start with us, that's for sure.

We were with Dish for almost 15 years. Price increases and watching less brought us to the conclusion it was time to shut it down. My wife called and asked to cancel. After almost an hour of arguing with the Customer CARE person, she was essentially bullied into putting it on hold as "we would certainly come back." She was sick of arguing, so said fine. What they DIDN'T tell us was they were going to bill us $5 a month for our 15 year old receiver for rental as we were not active. Come January (3 months later) we got a bill for $15. My wife called them, asking to cancel again and paid the $15.

Not even going into their service. I just want to cancel and leave. They won't let me. First you sit on hold for a while; can't they have an automated 'call back' like all other modern companies? Then when you finally get a service rep, they won't let you cancel. They keep interrupting and redirecting the conversation back to another package, another discount, another option.... and WILL NOT LET YOU CANCEL!

So I’ve been with Dish Network for almost 2 years now & I have never been treated so poorly in my life by a company. I pay my bill on time, I’ve never needed help from a technician, I pay extra for protection on my devices & I’ve never used it. I come up on hard times & I needed help. Well, let’s just say you can tell a lot about a company when you are struggling. I came a rep for some help because the extension that I originally paid for, I couldn’t pay until 5 days later so I wanted to pay for another one so my service wasn’t interrupted. I told the rep about what was going on only to be met with “we’re a cable company so you have to contact your water company for help on that issue.” I just told you I was struggling which isn’t the easiest thing to do & you decide it’s time to make a comment to humiliate me? I’m not asking for anything free, I wanted to pay for the extension until I could pay it in full but they could not help me.

Did not live up to their agreement then would not refund my money. I had to go to my bank to dispute the charges. I've received no service or installation. They told me an original install date. When I called back to confirm. They changed the date to a time when I could not be there. Before they did that they charged my account. They told me I did not have a scheduled date. Then I asked for a refund of my money since they could not do what they told me they WOULD do. I asked more than 10 times for a refund. To no avail. The choice was easy - live up to our agreement of install date or refund my money. They did neither. Continued to argue with me - offer discounts even called me a liar saying that I never had a date set up. All the while trying to get me to take a later date.

My satellite TV hasn’t been working right for weeks. Called and scheduled a repairman to come out, which I pay extra every month for outside and inside repairs, and scheduled for 8 am since I had to go to work around noon. Started getting calls before 8 and every time they just kept moving the time back more for him to be here. When he called he was over 45 minutes from being here if he would even be here by then and I couldn’t even hardly understand his talking. Needless to say, that time it was too late since I needed to go to work. Called Dish and they didn’t seem to care at all! I explained that I had scheduled my work around this scheduled repair and they just said I would need to reschedule. I am checking into other options for television service and will cancel my Dish as soon as I can!!! To further explain, no wind/rain/snow or anything and it’s not working right now! Poorest service!!!

My parents (aged in their late 70's) were interested in Dish Network TV and internet. We called and spoke with BROCK. He was nice at first and my mother gave him her SS# and address so he could check her credit. He said that he also needed a credit card number, before he even would give us a cost of the cable/internet. My mother said, "Can you please give me the cost of your service before you get my credit card information?" Brock said "NO, do you want the deal or not lady?!" She asked for a supervisor and he said he didn't have to allow us to talk to a supervisor because we were not customers. He continued to be rude and upset my elderly mother. No Dish network for us...EVER!!! Thanks, BROCK!

I have been a customer of Dish for years. Up until recently, a happy one. I was going to cancel because of the price going up. They offered to give me a smaller package, with a lot of channels plus local for 50$. I found out they were going to put it on a Roku. They never said anything about that. And you have to figure out local channels on your own. Also I called, and a guy said I refused a antenna and a guy setting it up. That NEVER happened! They other lady said, "No just the Roku was sent, check the owner's manual." Why sign up for a package, if your local channels are not through Dish? Not cool guys! I am dropping service very soon! Even if I have to pay!

Updated on 04/10/2020: I have been a Dish Network customer for several decades, first for their satellite TV services, and more recently for their internet services, now provided through HughesNet. For the past 15 years I have lived in a remote location that does not have cable or broadband available - only dial-up internet. Although Dish/Hughes' prices have been going up steadily, the quality of internet service, specifically speed, has been consistently deteriorating. I pay $90/month for 50 gigabytes on anytime service and another 50 gigabytes of off-peak (2 a.m. to 8 a.m.) service. Dish installed the equipment, and I recently had it checked when low speeds (1 or 2 Mbps) were common. Dish sent me a new modem which I installed, but the problem persists.

Dish will charge you a new processing fee after you get to the end of the call. My gift card was sourced out through a third party and they refused to send because they said I missed the deadline by a few days. They charge for a paper bill and insist on automatic debit on your credit card which you should never do. The Better Business Bureau should put them out of business for good.

We signed up for DISH by accident. We moved into a new house which we assumed had been using DISH as we saw a satellite dish on our roof. As it turned out, it was an DirecTV dish. The DISH technician installed a new dish and once we discovered we should have had DirecTV installed, we called DISH to cancel - less than 24 hours later. DISH's customer service dept. indicated we were locked into a 24 months contract and it would cost us $480 to cancel. We offered to pay for the technicians time however, DISH were adamant this was their policy. Even with less than 24 hours of install. We hadn't even tuned on the TV! DISH are a ripoff!

They have now sent me to collections. ** them! Talk to my lawyer (and you will be doing so).

I have a Mobile Dish I intend to use seasonally. I pay in advance for service. 109.28 per month. I was having terrible trouble with my service and their support reps could not get my Dish working after hours of calls. I contacted Dish regarding ending service. Their rep said, "Just don’t pay your next bill to discontinue your service." Which I did. Dish had not been operational for the last couple months that I did pay for. I followed their advice. Now they have sent me to collections and refuse to acknowledge that the account is pay in advance and their rep advised me not to pay. So they are destroying my credit for a month of service that I did not use.

On 4/3/2019 Gunther in the commitment department lied to me twice. 1) He told me that every one of their channels is 4K. Big Lie. The only dedicated channel they have is #540. Other than that one, it's on demand, once in a while, or one offs. 2) He told me that my commitment would not be extended for upgrading my receiver. Big Lie! They put a 24 month commitment on my contract. I talked to Bill and his supervisor Colt during my install on 4/6/2019 and neither one of them would remove the commitment extension. Dish should tell their employees to stop lying to their customers while they still have some customers left. Mike **, Longmont, CO.

Friday 4-5-19 unprovided service as scheduled. Customer service is a joke, lied about why service technicians did not come and provide service as scheduled. When new tech came a day later with supervisor I was informed private contractor refused order and order keep going back and forth. Needless to say work was never provided on this day as scheduled. Rather than letting me know ahead of time I lost a day's wage, 225.00 and 45.00 in gas. Don't offer service appointments if not capable of fulfilling appointment. I feel because of this I should have been offered something other than "I'm sorry". Something such as reimburse for my time and wage loss. Free dish for 4 months, a Visa gift card in amount of my loss, something equivalent to pay for my disruption by dish. Also representatives that a person can understand when talking on phone would be nice. Nothing was offered but an "I'm sorry".

Switched from DirecTV and had Joey/Hopper installed. CONSTANTLY having issues with freezing up, not communicating, etc. Called repeatedly for help and still have issues at least every 2-3 weeks. At almost $200/mo after promotion time ends, everything I care to watch (if the system works) is additional $$$. After the smoke and mirrors game of "what you get for your money per month" ends, prepare to re-finance your mortgage just to cover your monthly bill. I recommend watching the movie Anger Management to prepare yourself for your experience (DirecTV is no better).

Tried to get the Dish Network TV & Internet bundle. Was told on their website that the minimum Internet speed was 25 mbps everywhere. The representative then tells me that not only will have to pay significantly more than the listed price, but that the service available would only have 15 mbps maximum (which is also a lie, as that particular ISP has a maximum of 5 mbps in our area). Lying on the website and then directly lying to your customers? We will see what our attorneys have to say about this.

Yes, the television service is good, but no matter how long you've been a customer and good of a customer you've been, they charge you over $200 when you have to end the service. They charged us $240 because we sold our rental property and had to end the service because the buyer wouldn't accept their service. Very poor business practices and customer service to help them grow in the future.

Dish Network is the worst company to deal with. They charged me an early termination fee of $80 even though my contract with them expired a year earlier. They couldn't produce the newer contract that they claimed I signed but still would refuse to give me my $80. Run as far as you can from such companies.

I have been a customer with Dish for many years, pay my bill timely for years, so when weather changes service goes out. I heard about Spectrum tv, phone and internet services will one low price all the time and no contracts. So I called to really find out and it's true, my current high speed internet CenturyLink speed was slow, phone always went out. Spectrum set me up for an install on Friday March 8th. At the same time I was on the phone with them. They would take care of canceling CenturyLink for me. So the day came for install, the installer climbed the pole and ran the cable to my house, GREAT. The installer hooked everything up and went further and replaced so old cable.

We went to tune in the 2 hour special of Blacklist last night on NBC which has always been on channel 11 for us here in Branscomb. Nope!!! All sports all night. I searched all over in case they played musical channels which they often do. Nope. Gone is NBC the regular channel. NO Blacklist. We called Dish. No explanation. We were told, "Yes you have NBC sports channel." No explanation.

I had Dish TV put in 240 channels. What a joke. 64 channels = OFF THE AIR, 40 sports channels. The rest are PAY FOR MOVIES or PPV channels. Very few channels other than music that you can watch. What a rip off. STAY AWAY FROM DISH.

Called to get a price on a bundle deal. Spoke to representative for 45 minutes and finally asked for supervisor and/or manager. The representative danced me around for 45 minutes asking the same questions over and over again... address, service requesting, etc. Then told me he needed my date of birth, social security number and credit card number to quote me the best price. Why is personal information necessary to quote a price first of all???? Really... Advised him that I would ABSOLUTELY NOT give him that information when only calling for a quote. He said that this would allow him to qualify me for the best price.

I’ve been with Dish for over 5 years, absolutely no incentives to keep me as a customer, customer service was good but, I always paid my bill (direct deposit). Service was horrible. The dvr was automatically deleting my scheduled recordings and most of them only aired once so I missed out. A light rain knocked out service and to boot when I cancelled I had to remove the optics from the dish and a cable splitter. Thank god mine is the not on the roof but don’t worry because in the uninstall instructions they send you, it reminds you to use caution when climbing on your roof... Smh and shame on you Dish, make the homeowner climb on the roof to send your equipment back unbelievable, so happy I switched to Roku with Netflix, CBS and basically unlimited tv for less than half the price and to boot the picture quality was so much better.

I have been with Dish for 9 plus years and when I use their chat support they waist hours saying they will resolve my service issues but never do anything but ask questions over and over. Plus they claim to know what is needed in sales but I have been talked into upgrading to get what I want in programming and features live DVR and they told me after the upgrade was installed that the receiver does not offer DVR service. They seem to be more about the money and less about the customer. Although I really like dish services. I still think that my issue should have been resolved and any upgrade fees should have been waived.

When contacting Dish we had a concern that we would not be able to watch the Astros. We disclosed this to the customer service representative when we signed up. They assured us that we would be able to watch EVERY televised game. We told the rep that we read online that Dish is bad about calling these (BLACKOUT DAYS). Once again assured us that we would be able to watch every game.

DISH is on its way out. Make no mistake. Just go elsewhere. They are on their last breath which means you lose programming (HBO & Cinemax, plus others) BUT pay more and they don't offer discounts or movie vouchers or anything anymore. Been with them for so long, I couldn't tell you. At least 15 years, probably 20+. It's hard to say goodbye to such a long relationship, but they've changed and only for the bad. BUMMER. :-(

They got into contract disputes with a lot of television companies, every time they did channels that you pay for are blocked out. And then when the stations come back on the price would go up. They have a person on such a large package and 98% of what you have you don't even watch. It got to the point that I could not afford it anymore. When I switched to free TV that was the best thing that ever happened, but I had to argue with them over a half an our over the phone to drop me. A person should not have to go through such agony. Now they keep wasting paper and postage to send me all of their crap. I refuse to call them ever again. I am not going through that agony over the phone with them again.

If I could put no star I would. We moved to a new location and didn’t need all the TVs hooked up. When the technician came to our house and moved all our equipment he took one device with him that we didn’t need. Since, my husband passed away, I no longer want Dish service so I cancelled and I returned everything I have in my house including all remotes. I’ve had Dish for about 3 years and paid average of $200.00 a month.

I changed from AT&T to Dish for the pricing. I am not a stupid woman so when I called and their Rep quoted me a price for the services I was requesting I went over it step by step to make sure it was what she promised. On day of installation tech informed me they did not have HBO after he was done. I went through the whole story again. He called someone and I had to go through it again. He said they would be getting HBO soon and it would be added as soon as disagreement was negotiated.

Worst service - poor communication and will not call you even if they tell you that they will follow up. They will not honor what they tell you on the phone, they will not provide you with written copy of your contract, "you have to subpoena if you want to get your contract copy". They don't provide copy as they know what they are doing is illegal. Cut the cord with Dish.

I was a retailer for 16 yrs for Dish. The way there are running the biz for the last few yrs is beyond understanding. They are now in the biz of fee and fining. Not a tv service anymore. Here in the northeast there isn't anyone selling Dish as a pro. or a retailer. There are so many lawsuits against them. There too many to count. Dish can't survive much longer in biz but none will want to buy them because they a toxic co. Do not touch. Their legal problems are so bad. Who would the co.

As if we don't have enough sports channels!! First of all, we are not sports fans. Why, when we have so many sports channels, they even put sports on our other channels, and take away our shows to do this. ENOUGH IS ENOUGH!! I feel we pay too much already, and the reason for this is, they include sports channels that we don't even use. They won't even let you replace them with channels we would rather have. Give us our movie and shows, and leave the sports on the sport channels! This is cheating customers!! We are paying for all these channels that we don't use. Give us choices to replace them from sports, to other channels OR give us a break on our monthly bill!!! May just change from Dish, to regular cable, that carry OUR channels, OR may even check about going back to DirecTV!!!

Only connected to Dish about a month ago. 2 days after it was installed it totally quit working. It was a couple of days until they came out to fix it. Ever since then it is nothing but a nightmare. I can't even watch 1 program without it going off on some message of some kind. It tell you it needs to update and you can change the time which I've done but it still does this over and over. Now with only an inch of snow the thing is out. Watching dvr and that keeps going out too. DirecTV is definitely the way better option.

I have had Dish for a few months now and I have to tell you it is the worst mistake I have ever made. They lose channels every few months, just recently they lost HBO/Cinemax. A few months earlier Univision and a few others, they won't get them back. Their customer service is the worst. I recently had a signal lost so I called customer service and he told me to reset, of which I tried already, no luck, next he tells me he will send out a technician and it will cost me $95. I said, "WHAT!!?" Told him the problem was on his side, not my fault, he told me technicians cost money, so I told him, "Ok so If I were to crash your car and charged you to fix it, would that be fair?"

Our motel has been without The Weather Channel for over six months, which is part of the package we pay for each month. After 22+ hours on the phone and via email, along with complaints to the BBB, Dish Network has now backed out of their agreement to fix the issue by providing new dish equipment to our business. They fixed 3 rooms and then just ditched us.

Dish TV cuts out a lot. When you pause live tv, it does not always come back on as it freezes, so you need to change the channel to get tv back, then you've missed what you wanted to see! I've recorded shows, only to find another channel recorded instead of the one I wanted. You've got 3 open spots to watch 3 different shows, but sometimes if a recording is about to start, it will change your channel to the one being recorded, as if all tv slots are full. Customer service has been okay, but they've told me to reset the boxes regularly to keep these things from happening, and when they update receivers, it does not do it automatically to yours. I've reset mine a lot, and for the price we pay we should nor need to do this! Besides, resetting does not fix all these little flaws that are very irritating! This is the worse tv service ever, and I'm almost out of the contract so I've already lined up for something much better, should have never left DirecTV.

As of two years ago, prices have gone so high. I have no TV or internet due to the prices. Senior citizens are on a tight budget, for the most part. I am homebound and no outside contact. These companies are greedy!

I received a bill from Dish Network 3/12 for my mom who passed away November 2018. I contacted Dish Network in regards to this bill and they claim services were being delivered to her. My mom had no satellite or receiver for Dish Network or any other cable provider. I tried to explain this to the representative. He stated the bill was valid and was for January 2019. He also stated they made multiple attempts to withdraw money from a card they had on file for her, but was being declined as account closed. Instead of sending out a notice immediately for this "valid charge" they kept trying to take money.

I had DirecTV for 15 years, husband passed, so tried to get something cheaper, went to Cox, bad, switched to Dish, worse experience of my life!!! I had for 1 mo. had to reset every day, when I turned on, so I canceled, they are charging me $460.00, early cancellation fee. Whatever. DISH IS BAD!!!

I found a raccoon in my attic and looking for where this animal came in; I assume that when the dish was installed, the technician may lean the ladder over the gutters and twist it, which left a hole where I imagine this animal entered. I called the customer services de Dish, and they tell me that the system does not work that I call later. I have called more than 4 times, for the past 5 hours waiting on the phone for more than 10 minutes, and in the end they tell me that I have to call later because they still have connection problems... Dish should give us credit for this problem in the same way that they charge us late fee if we do not pay on time.

Why would a company of this stature that spends millions and millions of advertising dollars to get new customers. Take an existing customer that has meet all of his contract, paid their bill on auto payment, never late one time. But that customer calls in to simply update their credit card information on an expiring card so to stay completely current on their bill. And the game starts. "What a deal I have for you." Not a, "Thank you for your business." But to be told I’m paying too much for the services I have. O really? "What a deal I have for you." O boy here we go.

In January 2019 I contacted Dish Network, wanting to end my 25 years as a subscriber, they proceed to tell me that if I cancel my subscription that I would be breaking a two-year agreement that I supposedly agreed to in July 2018 when I added a wireless Joey. I do not recall ever signing or agreeing to a two-year extension/agreement since I had already been a member since 1995. Dish Network continues to argue with me stating that I must have signed an agreement and that if they cancel my membership now they will charge me $300 for violating their contract, that I have yet to see after 6 requests for verification.

I thought by choosing Dish, I’d be saving money, at first I did save money because it was only like $60 a month then I noticed without us not subscribing to anything or adding anything just leaving it is the same plan that we been on they slowly started raising it to almost $200 and when I tried to cancel it, because I almost had to call every month to get my price back down to $60, they said, "OK. That’s fine. Just send back the stuff," and then they charged my card without even notifying me of $180. So when I called to to see what the heck is going on they said they couldn’t do anything about it. I would not recommend because these people are a bunch of thieves!!!

Pixelation, stopping and starting and unable to view programs without hesitating. I have made over ten calls complaining of the service and Dish responses range from “you need new remote control batteries” to disconnecting my call when a representative is unaware of how to fix the problem and tried to transfer me to a supervisor. Why am I paying for a service I am not receiving. Dish wants to charge me for a service call so they can physically look at the problem. Unbelievable.

I want to thank all of you for reporting your troubling experiences with DISH. I have been considering returning to DISH after being with them for many years and needing to end my contract because I had moved. My experience over those years was very positive and I believe they have the absolute BEST equipment on the market. But, after reading these reviews, I am concerned this is not the same company it once was. It appears they've become predatory and underhanded in their dealings with customers and offer little or no opportunity to resolve issues. To be fair, we had tried DirecTV for a bit and their customer service was also a nightmare. I know offshore labor is cheaper, but it can be costly when you lose business.

I ordered DISH in hopes of saving money. The service started out terrible and got worse. After 5 days I cancelled and am now fighting them because they want to charge me 540. What for horrible service and 5 days of no tv. The service kept freezing up and then no picture at all. I understand an early termination fee but should you have a certain amount of time to cancel if dissatisfied and 540. I live on disability and you really think you as DISH company deserve that money. Don’t believe the commercials. Stay far away from DISH.

I decide to cancel DISH because they don’t have Univision and they lie to me but put in my account in hold that cause me more charges and end paying more even when was their problem not mine for not have Univision anymore. Very disrespectful the way that their agent treated me. Now I don’t want DISH never in my life and if someone can give me an idea and what can I do to fight for my rights please let me know. Thanks.

Watching my program and interrupted by a Dish commercial or instruction about the control or that a program is going to be recorded and 'do I want to watch it?' Of course I don't!! Or 'are you still out there?' I sometimes watch a lot of shows on the same channel without going to another channel. Especially news channels. Then there is the remote and those irritating buttons on the side. This is such an antiquated system. One bad push of the button and all is lost for about 15 minutes to an hour while you try to figure it out or have to call customer service to help. Meanwhile you cannot record the show and all is lost. Now the cost... too expensive for the service and experiencing outage during a sprinkle of rain!! It would be best to leave it to the experts, or at least better someone with more knowledge!!

Ridiculous policy from a company that is losing customers every month. They must have your social security number to have service. Even if you buy their boxes! And if you buy the boxes you are charged a monthly rate for the boxes even though you own them! Their rates are outrageous and the constant upping of rates is not worth it. Consider that you can get Orby TV (connected to Best Buy) for $40 a month with most of the stations you want. You can stream other stations for no more than $40 a month tops for a total of $80 a month versus $130 a month at DISH (that includes a few boxes for various rooms). And Orby charges NOTHING for equipment rental (you buy the box for $100 and you own it) regardless of how many boxes you have. DISH doesn't get it. Look into streaming with Hulu, Netflix, or YouTube and use these in combination with Orby if you really need 250 stations.

I signed up for DISH originally because it was cheaper. Starting from the beginning I had a crack head (literally) install my service who wasn’t even a DISH employee. He was subcontracted out. Then I got no signal before and when it rained. When I called and canceled WITHOUT my permission they took $400 from my account all at once then as the equipment was being sent back they STOLE another $149... This company does not Care at all about its costumers!! I called several times to try and get my money back and the “manager” hung up on me as I was crying. I tried to have a payment plan put in place but they wouldn’t help me at all! From start to finish... Will NEVER go back. I’d rather pay higher prices with Xfinity or Frontier. So, so sad what DISH does to people!! They need to go out of business.

After 6 years of being a customer, I canceled my service. I can't justify the costs. So I call in to cancel and find out I have a credit on my account due to cancelling mid month. I asked the representative what happens to that credit, and am told I don't get it back. That it stays on the account in case I ever return. Here's a heads up. I'm NOT COMING BACK!!! Unbelievable! It's $28 so not the end of the world. But how can they justify keeping money owed while not providing me a service. Is this even legal? On top of that, they want me to climb onto my roof and get a part off the dish to return to them. Yeah okay... And also I have to pay $15 to ship the equipment back. There's a reason this company is looked at poorly. And you don't have to look far to find out why.

I called to cancel my Dish Network account because they dropped HBO programming from their lineup. (HBO was the reason for going with Dish) Called them on a monthly basis to inquire as to when HBO might return. The response was always "Soon Sir... Soon." But for months, nothing has happened. Dish Network insists on charging me $200.00 cancellation fee and $50.00 to ship back their equipment. So, watch out for Dish... If they got rid of a few of the lawyers maybe they could afford to get HBO back on their lineup! CUT THE CORD!

Had Dish installed and started having issues with it right away. Could not watch programs or on demand without it stopping constantly to buffer. Called multiple times and had technician out who basically said he did not know what the problem was. I went to another provider and proceeded to cancel my Dish service since it had never worked. They said since I had not had three technicians out, they would not cancel the disconnect fee. In my view they canceled the contract since I was not getting what I was paying for. My suggestion is to avoid Dish Network at all costs.

It is so hard to disconnect Dish Network and their services. They don't answer their calls. I was on line for 45 minutes and kept listening to their messages and they disconnected the call. I have been trying to reach them for three months now. I truly should just throw their receivers as I am moving out of country and not worry. They are crooks and not sure what can be done. They have million similar complaints. How come these kind of companies are still in business.

One star is an insult to most one star services. They deserve infinite negative stars. This was true before and after they dropped HBO and Starz. Dish was better (acceptable) four or five years ago but now lacks customer relations competence and lacks any technical skill whatsoever. The service calls are a waste of time. The picture is unreliable. The guide is hit or miss -- mostly miss. We frequently have to hunt and peck on channels to find the programs we want. Programs we have recorded disappear and reappear from the DVR list with no rhyme or reason. For example Mrs. Miniver -- which we had started to watch so we know it had recorded, still sometimes showed as the title of a DVR recording, sometimes not! But, two days after we started watching asking that title to resume "resumed" as "Singing in the Rain".

Listing of RV show wrong. I have my DISH recorder set to record Dateline every Friday night. Often, it is skipped because they do not list the episode as new. If the New isn't on the description, the recorder will not record it. I find it extremely aggravating. I have told DISH reps about the problem repeatedly and nothing is done to correct the problem. Grrr!

SO I decided to try them and before I get the service, I cancelled because they took money off the card they used to verify my identity without authorization. I call to get the money back on my card and they say, "Oh it hasn't processed and it will be back after midnight." No money of course, call back again told it takes 7-10 business days and I will receive an email within 15-20 mins max... no email after 2 hours, call back ask for email or confirmation transaction id #... get told they cant re-send email and there is no number to confirm!!! How is this possible??? DO NOT GIVE THEM YOUR SERVICE!!!

About 5 years ago I attempted to set up service with Dish Network for the very first time. I was told I already had an account and that I owed them money. They would not give me any details, only demanded payment. I finally learned that they linked me to the overdue account with nothing more than the same first name and that it had been a mistake. After months of battling, we were told that the mistake had been settled and we owed nothing. A year later the bill was sent to collections. Another few months of battling and we were told the mistake was fixed again and not to worry about it. Today, five years after the first contact, I received yet another debt collection bill from these people. As far as I can tell they are either the most poorly run business I have ever dealt with or they were lying. We never went back to cable or Dish after this experience.

These people have treated me worse than a dog. After two or three complaints with this company I finally decided to cut the service forever and then discovered that they had extended the contract without my authorization. The person on the phone was angry and rude. At the end of the day they sent me a bill for a service I never received... Never again Dish. You all insulted me and disrespected me. It's time for someone to sue you.

My DVR was scheduled to tape the Bachelor as it does every week it’s on. Well why did Hopper just stop taping and cut off half the show. The phone technician couldn’t get it to work either. Tried to watch it on Dish to go and it has skipped episode 8 altogether. This is not the first time in one of my favorite series, it skipped an episode. What did they offer me, nothing? Just apologized and transferred me to someone who could not do anything either. Same thing happened with DirecTV so they are all the same!

I have to say after reading so many bad reviews on here I was really hesitant to have Dish installed at my home, but I decided to go ahead and sign up for service and make the switch from cable and I am very glad I did. I have 1 hopper 3 and 2 joey 3.0s installed in my home and they work extremely well with no issues. The technician arrived promptly on time right at the beginning of my appointment and he did an excellent job on the installation. He was highly experienced. Not to mention he did the install on a very cold day, about zero degrees outside with 30 mph winds. I did not want the Dish mounted on my brand new roof and he was able to accommodate my request. He was able to install on a pole in my yard with clear line of sight and strong signal. He was also able to connect to the existing coax ports in my house which was awesome.

Dish Network should go out of business. They have the worst representatives and customer service in the whole entire world. If you are looking for cable service I’m warning you. Do not choose Dish Network. In fact you should run as far away from Dish Network as you possibly can. I am a customer of Dish so I know how they treat their customers first hand. Dish network overcharge your account and take money out of your account without your consent, knowledge or authorization. They have taken money from me then refunded the money back and then lied about the refund and told me that I was at fault and that I shouldn’t had received the refund when they are the ones who are at fault for not giving me accurate information.

Dish is terrible, I called them in Feb 2019, my Dad called them to cancel the service because no one watches Dish anymore. But Dish had charged my account the balance that was due. When I called them back the person I spoke to kept on saying I can't hear you, I got upset with him explained the situation and told him they had charged the wrong account. I was hoping for them to say, "Oh we are so sorry. We will fix this." But the guy never said, "Sorry about that." He kept on saying that he couldn't hear me.

I have been a Dish Network customer for over 7 years and the entire reason I have cable is for HBO. Since November of 2018, Dish Network and HBO have been at a stalemate and I haven't had my HBO service. That said, being 5 months now without HBO service, I called Dish to cancel my service. They were extremely unwilling to work with me in relation to the cancellation charges and would not cancel my service without charging me the $20/month, despite the fact that they no longer offer the service that I originally signed up for.

We cancelled my father’s horrible Dish service at the end of 2018 because we found a better provider with better customer service. Rather than cancel my father's Dish Network, they continued to charge his credit card for another two months. When we called to remind them he was no longer a customer of theirs, their customer service department lied to us and said he had reinstated the Dish service after it was discontinued. Considering my 80 year old dad needs a translator to make a business call, that’s impossible he would call to reinstate when it’s disconnected and he’s happy with another provider the past 2 months. We contacted the fraud department at Dish and they refused to give us a refund. They’re illegally taking money from people and claiming they have permission to do so. Burden of proof, that should be on YOU Dish. If we reinstated the service, prove that we did! Disgusting company that should be sued.

Moved in October 2018 placed call was told to mail back boxes. Sent me boxes to mail equipment back. But did not stop billing me called thinking it a simple mistake and was told I was not clear to cancel??? What?? You sent me the special Dish mailing box to return your product. After call 2 still was billed, customer service sill is no good. 3 calls and 4 staff over 5 months and still told I need to talk to and do more for refund. If after 4 staff no help and wanting to only waste more of my time. Dish Network is a billing scam.

I have been a Dish customer for 20yrs + and have spent upwards of $30K with them. I have never had any issues with them until now and was shocked to see how poor they handle their business now and what a giant hassle it is to get anything handled. I have been having issues with my service for the last 6 months, it finally got bad enough that I called to see about getting it fixed. After 2 hrs on the phone with a representative and resetting all my 8 boxes, she was satisfied that I was correct about it needing service. So service man #1 shows up, does the same thing and says, "Yep, it's broke but I don't have a new hopper on the truck." I call back the next week and after 40 mins they finally set up another service person (#2) to come to my house and they are supposed to bring a new box. They show up and tell me that I really need to get the Hopper 3 but I will have to get Dish to send him back out to install that.

I was a Dish customer for more than 6 years. In 2017, I terminated my services after realizing there were other options in available such as streaming services that were more affordable. The company representative offered an alternative package, but I refused. Granted the package was for one more year at a below package price. I refused and cancelled the service. A confirmation email was received. Seven days later while awaiting for containers to ship the equipment, I reached out to them and notified me the account was reactivated and that I owe an additional amount.

I have been guilty of underpaying and overpaying on sites over the years. The thing I am most concerned over and about, is when any site can give the "Impression" that any amount may be due, when in fact nothing is currently due, until the next billing period. It has become my considered opinion. It’s a stance worth taking and should be a class action suit on behalf of any current or past customers of any service, and particularly Subscription TV providers. When something is due or past due, it should be clearly stated and plainly viewed by the consumer. If NOTHING is currently due, then the billing and payment page or summary should clearly and plainly state NOTHING is due at this time. And, could plainly show the next amount due and what day it's due.

BEWARE! Dish is scamming their customers! I have been scammed by their customer service dept and now sent to collections!!! After being a loyal and good customer for years! They cannot prove to me that I owe them the money, nor that I used their service. I disconnected last year because I was moving. They put me on some kind of pause. After 6 months they started billing me again and want me to pay for it when I did NOT have it! WATCH OUT! Fraud! I am sure there are much better ways to get TV then through DISH! Try anything other than them! They will eventually rip you off! That's what they did to me.

We had Dish TV for a long time. The 250 Package went from $ 59. to now over $100 per month. Last had a 2 year contract for $84.82. Now they want $105 with tax. They are horrible deal with. Canceled service. They would not give a break nor the same rate for us. They do not care anything about pleasing customers..

My Dish went off Sunday Super Bowl. Said weak signal. So I figured bad weather so 5 days later tried same thing. I called to cancel service... Guess what they want? 54.00 x 19 because of 2-year contract. I've never had perfect Dish. They were out three times to move it. I hate their service and DISH. If I had extra time to call a attonery I would sue the hell out of them.

ABSOLUTELY THE WORST SERVICE EVER!!! I had to escalate my call 3 times and that person Melissa ID #** is not nice and even less helpful. I called your DISH on 01/09/19 to suspend my service yet I was charged full price from my account on 02/06/19. Today I spent 57 minutes on the phone trying to get this fixed and was told you would not send me an email to confirm you refunded my money. I was told an email had already been send on 01/11/19 but could not be re-sent. The email, even if it would have been received, could not have said you made a mistake and refunded my money because I was told today you didn't refund the money until today. I will be canceling everything with your company because of your level of service.

WE have been with Dish 7 years and called up to get a upgrade on receiver (had to sign a new 2 year agreement). The tech came and installed it and we hated it. We bought our own different receiver online and called Dish and had it activated and said I need to send the new one they installed back to them. After sending the new receiver back they refuse to let us out of the 2 year agreement and I don't even have the receiver I signed the agreement for! Just to let people know, the early termination fee is up to $480 and to buy a new receiver straight from them is $50 and NO contract! No one even bothered to tell me that when I asked for a new receiver. Pathetic.

Can't EVER get out of a contract in spite of the fact that things change. They are way overpriced for what they offer. You can renegotiate a mortgage, end a contract when you aren't happy with service with many companies, but not DISH. No customer service. Will not negotiate. No point in escalating to the "office of the president" - what a farce. They answer is the same. And they won't even remove their satellite equipment without charging for it. They are despicable and should be avoided at all costs.

Tried it for 6 months. Never could get through a show without the picture being fuzzy or the acquiring signal notice comes on. Have called technical support many times but nothing helps. Willing to pay the $365 to just be done with them.

They use to be a pretty good service but not so much anymore. They want to charge for every little thing they can and won't work with you at all. I am looking to replace my service with someone else... Haven't done it yet. I don't recommend them.

In June of 2017 I decided to upgrade my Dish service to the Hopper along with a couple of the Joeys. Later that month my Grandson was employed by Comcast TV, where he received a nice discount. I called Dish, was told it would cost me over $400 to get out of the contract. I asked to pay this out. First they said no. Then this guy said, "I have a solution for you, you still have the old VIP box, send back all the rest the hopper and joeys, the old box is obsolete so you won't even have to worry about returning it, then pay us $19.10 a mo. for the rest of the time and the contract, 24 months." Sounded like a win to me so I agreed.

Dish holds its customers hostage in their negotiations. Save yourself aggravation and get another service. Dish doesn’t put their customers first. Most of the channels that are included in their packages are infomercials and shopping networks.

I have been with Dish for a month now and it has been a constant nightmare. I get random pixelation and they can't fix it. If you want to cancel you have to wait 20+ minutes on the phone. WORST company I have ever dealt with in my life. 10 years with DirecTV and never a signal problem but their billing department was the worst. I'd rather deal with billing problems than this garbage I'm getting from Dish. Ugh.

Every Wisconsin resident received a letter stating they could end their agreement with DISH without receiving any early termination fees. Looking to cut costs, we took advantage of this. The agent that we worked with while canceling stated that no fees would be charged because we were in Wisconsin and because we received the letter.

They’re the worst company to deal with and want to cancel the service. They went from 30.00 -60.00 a month. Very sad we ever started. Now trying to cancel and they want to charge $380 for something I never signed up for. I changed receivers and had issues where told I could turn in the lease boxes and purchase 2 and would not be under contract. I purchased the two boxes for 260.00 each. They increased the price of service. I called to cancel and were told that I would be charged early termination fee for the boxes I turned in. I ask to send back the equipment. They contracted me for was told could not nor take back the ones I purchased, I could keep the service and pay or give it to someone else or pay 380.00 fee.

They’re the worst company to deal with and want to charge for every little thing. Can’t believe we lasted 6 years with them. Very sad we ever started. Now trying to cancel and they want to charge $180 for something we never signed up for. Lucky that everyone else seems to realize they’re not great. We have changed to Fire TV and Apple TV, Hulu and Netflix instead. Would rather pay them than bad customer service and horrible equipment.

Offered a risk free trial of a router that the service rep scheduled for the following week would take back if it did not work better than current one. It didn't, but rep wouldn't take it. Charged me $200, and won't take it back in spite of their promise. I told them I would only agree to this offer of theirs if indeed risk and hassle free. I called for months thereafter, and got nowhere. Now I am sick of DISH, and all of the service problems, and stopped paying. Talked to them a month ago, and got escalated to a Sr. Resolution Specialist who said this had to go through corporate in CO. Promised call back from them in 72 hrs. Then started getting more robocalls. After no call, approx. 2 weeks later spent another hour going through same process.

Basic channel lineup diminished to the point they even stopped carrying the local CBS station, which meant they don't carry half the NFL games, and not the Super Bowl. Found another service to replace, better overall bundled package for our area. Then called to simply cancel Dish. Dish rep. "James" argued for over 45 minutes over the phone and REFUSED to cancel the service the entire time. I finally had to hang up on them. Then had to call back, deal with them again just to get the service cancelled. I might have considered them at some point in the future if we were to move, but now they will NEVER be considered again.

In Chattanooga, TN, Dish is in contract dispute with the local channel 3, and Dish is not carrying that local channel. They continue to charge its customers the full price of the local channels. We only get two of the three channels they are suppose to carry. The customers are being penalized (charging them for something they are not receiving). The local charge should be reduced to be fair. Can we say class action lawsuit?

I have had Comcast for years after a previous bad experience with DISH locking me into an extended contract without disclosure. I was convinced to try DISH again by a rep at Walmart, and since I'd been trying to lower expenses, gave it a shot. My internet completely doesn't work, and although Makailey personally gave me her number, she has not responded to any of my calls or messages. I told her how important it was since I primarily work from home and was GUARANTEED it would remain the same. When my new contract is up I will never go back.

Love this network. The system is very cool and technically easy to use smart everything! The only complaint for me is only 3 things can be running at once so if you are recording 2 things only one box can change channels.

Please stay away from Dish. First, they will not tell you that they are going to charge you a processing fee of almost $50 until the end of your order. Second, the gift card they promised you will not arrive automatically and they will not tell you that. You have to send in your first bill, but then there is a quick deadline so there is a good chance you will miss it. Third, you will be charged an additional $5.00 if you do not agree to their term of setting up an auto pay schedule. They will also charge for a bill as you must agree to electronic bills. Dish will nickel and dime you for everything. They don't even include local channels for their lowest package. What a greedy company Dish is. I will discontinue as soon as the contact they have me locked into. The kicker was their Chinese receiver went out the third week of the contract. What a fly by night company.

I had DISH for 13 years, my contract expired in December of 2018. I negotiated a new price for the next 2 years. It was only good for 2 months. My bill went up $50.00 today. When I called and complained they said they would lower it by $30.00 which was not what we previously agreed on. I canceled the service. I do not do business with liars. Stay away from DISH Network.

Ordered Dish Network, Hughes Net was included. Dish Net set me up on Dec 12th. From that day I never had any phone service. Set up at my sister house, she was to get phone and cable, instead they gave her internet and no phone. Now they expect me to pay for service I didn't get. When hell freezes over. They are liars & a sham. Don't know how they sleep at night. They will get payback one day.

We received a promotion from DISH for 250 channels, movies, and a $300 gift card, etc. What they did NOT tell me is that I would not receive ANY movie channels and they didn't have HBO. When I wanted out of the contract (on the same day of installation) they tried to extort $480 dollars from me. They hid the fact that they didn't offer HBO, hid the fact that I had asked for the same channels I currently had and was assured I would get them. This is dishonest at the highest level. DO NOT FALL FOR THIS SCAM. I am going to wait for the $300 dollar gift card (6-8) weeks and use it to get out of the contract. DISH has lost a customer for the rest of my life. SHAME ON DISH NETWORK.

Lost some of our programming and was still charged. Wish I had not done auto pay. They raise costs anytime they want and change their charges without notice. I was overbilled twice, have had it 6 months on a 2 year contract. They want 340.00 for me to cancel the contract that they violated. Customer service on last call was very rude, manager was no help. Can't wait for contract to end. Stay away from these guys, wish I had read reviews.

We have been loyal customers for many years. Dish continues to raise rates, and as a current customer you have to continually call and talk to many people to get the best rate for services. I recently called was told I need to change packages in order to lower my bill, then Dish raised rates on that package by the very next month. Dish is great for new customers, but does not offer much to long time customers. Very disappointing! Should not get a start at all!

I chatted with someone on December 14, 2018 to cancel service because Christmas was coming and my husband work was slowing down. I decided to put on hold for $5 a month for 9 months instead and expected my next bill to be a partial month plus the $5. I was surprised when it came and I was billed for 2 full months! I contacted customer service and they said all they could do was a $10 credit because they didn't have a record of my chat with them. I haven't even used it; I've been using Roku on internet because I thought it was off! I am so angry! This company is a RIP off. Go with another if you can!

I am trying to get it so the Dish TV can bill me on the 3rd of every month since that's when I get my disability check. They keep giving me late penalty fees charged to my account and I'm on a limited income. I have been a loyal customer for 40 years and I feel I shouldn't be treated like this. I have 2 roommates and one is retired and the other is on disability. Our payment schedules are all the same around the 3rd of every month direct deposit. As you know we also have to eat and we have other bills too. Is there any way that Dish TV could change our payment schedule to the 3rd of the month instead of the end of the month. I don't think this is right at all.

We had installation scheduled for 8-12. At 7:42 we got a message that it was bumped to 1:15-2, then an hour later another bump to 2:30-3:45, now they’re saying 3:15-4. What’s the point of scheduling an appointment if they are going to keep bumping you? Called customer service and of course they had no explanation. Maybe I should go with DirecTV instead.

I contacted DISH to have service installed at our mountain home. Got everything set up on the phone and the technician came out as scheduled. We were told that there wasn't a line of sight from the ground and the only possibility would be to install the equipment on the roof. The technician stated that only managers were allowed to do that and he would inform the manager and set up a time for he/she to come out to assess the possibility of a roof installation.

I had been a loyal customer of Dish network for many years. We moved to another state and since we retired, I was looking for a way to save money. Another provider offered a package that fit our budget. On their website it said they would pay for the contract buy out for the network of our current provider. I promptly contacted Dish and told them we wanted to cancel our contract. One of their salesmen talked me into continuing the Dish service for sixty days, and then again for another period which ended up being six months even though we were not using the service or the equipment. The equipment sat in the basement and we were only charged $5.00 but the salesman was "gracious" enough to give me credit so it didn't "cost" me anything.

I was told I could sign up for a 30 day trial, NOPE! After the first 30 days I decided I didn't like it, tried to cancel it and they told me I signed a 2 year contract that I don't remember signing, and it will cost over $400 to cancel! Asked them to suspend the services and they did... for $5 a month and guess what, the months that it’s suspended do not count toward the 24 month contract! So after the suspension is lifted it starts ware it left off! I have several reasons for wanting to cancel it besides the outrageous cost and poor customer service! I hope this prevents at least a few from getting sucked into this scam! If I could rate 0 stars I would, but this won't let me!

I have been with Dish for 18 years. But I am getting older and am on disability. I tried to get a less expensive package and got talked into the Hopper with Sling and a Super Joey. I have had nothing but problems for an entire year and they will not give me back the 722RViP DVRs I used to have. Now they say if I pay extra money out of pocket to upgrade to the Hopper 3 that all will be well, but that's what they said about the Hopper with Sling and Super Joey. I think they lost all of their programmers for some reason and have had to hire from some vo-tech school in some foreign country. The glitches on this DVR should be an easy fix, but I'm afraid I am not dealing with the Dish Network of 10 years ago, or even 5 years ago.

3 international channels are eliminated and no longer on the Dish network programming, therefore, $10.00 was credit. Now they do not want to process $10.00 but roll over my bill. They increase the price the way they want. No government barriers!!! On top of that if I don't upgrade I will not get this credit. Therefore, the company is forcing me to upgrade if I want this $10.00 credit. This point is not mentioned anywhere in the contract. This is not fair to the consumer. I am urging to government bodies to please look at this company so consumer can get fair treatment. instead of ripping us off all the time.

I have just 8 more months to go with this 2 yr. contract. I spent over 2 hours on the phone when I signed for this 2 yr agreement with DISH. I was PROMISED a set price 163.00 a month. 3 months later the price went up by 10.00. I called customer service and was told the "FREE PROTECTION" ran out. (Kind of like insurance for the equipment). Oh hell no, I never agreed to this. This should have been said in the beginning, included in the price quote. Again a month later ANOTHER ADDED CHARGE!!! I have been fighting with billing this whole time.

I have been with Dish a long time. They liked to increase their prices at times in my service and I have to call and they reduce their fees. Today broke the camel's back, I always pay on time. Sent their check in 12/17/18 say they never got. They should notify you. All I saw was on screen service interrupted - "Contact your provider". Very impersonal especially if you have people at your home watching tv while you get this message. Their service reps are hard to understand and programs available are not worth the monthly fee. We end up renting movies from Red Box. I cancelled my service today.

My mom signed up for Dish. She just wanted some cable but they don't tell elderly people what's in the contract knowing that the elderly is on a budget and the bank was no help. They say they send you a letter 10 days before take the money out but they did not send that letter. Crooked and underhanded. How low and dirty will they go along with the bank.

We have been with Dish for almost 20 year, and have never had any problem, except when the system gets too old and they won't support it anymore, but the new systems always worked like they were supposed to, till my wife got talked into this latest system, constant pixelization, even when the sky are clear, and frequently the audio isn't in sync with the video. Very annoying, and then sometimes you lose audio completely, and the only way to get it back is to reset the unit. Usually it does this after you have time saved up so you don't have to deal with all the stupid commercials, which is the only reason to have the hopper. Anyhow, so you lose all the time you have set up, and their stupid nightly updates.

I called to have them come out to my new residence to remove a dish from the previous owner. The first time I called them and went through the whole number punching menu and when I explained what I needed they gave me a number that was no longer in service. So I called back and after several individuals I was connected to a customer service rep who after hearing what I was requesting told me they could not assist me. He stated that the previous owner was the only one who could request that the dish be removed. When I asked him to pull up the address he did and then told me to give him the 4 digit code. Then he said, "See there is nothing I can do to help you." He told me to call a local outlet so I did and they told me that it would be a charge of 100.00 to come and remove it. I felt that they have terrible customer service and now I would never use them or their service.

I have the regular Dish receiver. I’ve always used the timers. The timers don’t work now. I’ve reset it over and over trying to fix it. I set the timers but they don’t work. When they do, they say unknown. They want me to pay for the new smart receiver.

MUST READ: this is absolutely the worst service ever! I ordered 3 boxes for every room. I get home and realized that I had only gotten one for the living room. Next I noticed I didn’t get the channels that have asked for. I spoke with a representative and still got charged to switch to the channels I asked for. Ridiculous! Then...few months later they removed some channels that I actually watched. I don’t have a year with Dish and my box receivers stops working. I GET CHARGED again! Don’t waste your time. They do a lot of things without your authorization!!! And still want to charge you if you want to cancel if it’s not within the 24 months. WORST SERVICE IN MY LIFE.

Was tricked into a 2 year contract for programming that was not what I requested. After being treated rudely by service rep form company I canceled my service. Was charged penalty. Don't believe anything these people tell you. After you are in their so called "contract" their attitude completely changes. Was told to get a lawyer if I wanted to hear their recorded phone calls. Beware!!!

Please do not sign up for this service! I was offered this service through Dish. Was told by the Dish representative that I had a 30 day free trial and I could disconnect if not satisfied at anytime during the 30 day period. This guarantee was also reiterated by the guy doing the installation. Well guess what??? Was told by the HughesNet rep that no such 30 day trial existed and that if I wanted to cancel the service it would be a $400 early termination fee. Was completely deceived by dish and by HughesNet about this. So now I'M stuck with crappy speeds to do my work from home with. My hotspot with AT&T is way faster. Do not waste your money with this company!!! I wish I would have paid more money with a local service than 'bundled' my service with them through Dish. We live in the country and cannot get cable or DSL or this wouldn't even have been an option. Good luck!!! Use someone, anyone else!!!

I received email that I signed up for some sort of premium support. I did not ask for this nor do I want it but saw addition $10 on bill. Also was charged for a movie package I did not ask for nor did I want! In fact I told them from day 1, "DO NOT ADD ANY SORT OF PROMOTIONAL CHANNELS AT ALL as I heard it can be tough to remove them". Keep an eye on your bill people!!!

I called customer service 5 time to get help with the damage done by the install tech. Each time I called and explained the situation I was transferred back to the customer service number and put back into the queue. I tried the chat function on the website and was told that my only option was the customer service number that had already failed for me. I give this evaluation only one star because I have to give it one star in order to give an evaluation. I would caution anyone thinking of Dish to go elsewhere. This company is NOT worth your business.

This is the worst ABSOLUTE WORST TV service. I sadly have 11 more months or I would have canceled months ago. After service call after service call, our DVR cuts programs in half, so you only get to see half of the programming, every single time. If that’s the case, I should pay half the service. Not something I want to deal with after a day of work, all I want is to be able to watch the whole episode or movie I RECORDED. Also, it will randomly cut to live TV while I am watching DVR. At least 3 times each movie or show. This is a joke of a TV service company. You won’t be receiving my business after these 11 months. I’ve called several times and they “solved the issue” when in reality, it stopped for one day then continued again. Please, save your money. And no, I don’t live in the woods or the country area.