DISH Network Reviews

I had been a loyal customer of Dish network for many years. We moved to another state and since we retired, I was looking for a way to save money. Another provider offered a package that fit our budget. On their website it said they would pay for the contract buy out for the network of our current provider. I promptly contacted Dish and told them we wanted to cancel our contract. One of their salesmen talked me into continuing the Dish service for sixty days, and then again for another period which ended up being six months even though we were not using the service or the equipment. The equipment sat in the basement and we were only charged $5.00 but the salesman was "gracious" enough to give me credit so it didn't "cost" me anything.

I was told I could sign up for a 30 day trial, NOPE! After the first 30 days I decided I didn't like it, tried to cancel it and they told me I signed a 2 year contract that I don't remember signing, and it will cost over $400 to cancel! Asked them to suspend the services and they did... for $5 a month and guess what, the months that it’s suspended do not count toward the 24 month contract! So after the suspension is lifted it starts ware it left off! I have several reasons for wanting to cancel it besides the outrageous cost and poor customer service! I hope this prevents at least a few from getting sucked into this scam! If I could rate 0 stars I would, but this won't let me!

I have been with Dish for 18 years. But I am getting older and am on disability. I tried to get a less expensive package and got talked into the Hopper with Sling and a Super Joey. I have had nothing but problems for an entire year and they will not give me back the 722RViP DVRs I used to have. Now they say if I pay extra money out of pocket to upgrade to the Hopper 3 that all will be well, but that's what they said about the Hopper with Sling and Super Joey. I think they lost all of their programmers for some reason and have had to hire from some vo-tech school in some foreign country. The glitches on this DVR should be an easy fix, but I'm afraid I am not dealing with the Dish Network of 10 years ago, or even 5 years ago.

3 international channels are eliminated and no longer on the Dish network programming, therefore, $10.00 was credit. Now they do not want to process $10.00 but roll over my bill. They increase the price the way they want. No government barriers!!! On top of that if I don't upgrade I will not get this credit. Therefore, the company is forcing me to upgrade if I want this $10.00 credit. This point is not mentioned anywhere in the contract. This is not fair to the consumer. I am urging to government bodies to please look at this company so consumer can get fair treatment. instead of ripping us off all the time.

I have just 8 more months to go with this 2 yr. contract. I spent over 2 hours on the phone when I signed for this 2 yr agreement with DISH. I was PROMISED a set price 163.00 a month. 3 months later the price went up by 10.00. I called customer service and was told the "FREE PROTECTION" ran out. (Kind of like insurance for the equipment). Oh hell no, I never agreed to this. This should have been said in the beginning, included in the price quote. Again a month later ANOTHER ADDED CHARGE!!! I have been fighting with billing this whole time.

I have been with Dish a long time. They liked to increase their prices at times in my service and I have to call and they reduce their fees. Today broke the camel's back, I always pay on time. Sent their check in 12/17/18 say they never got. They should notify you. All I saw was on screen service interrupted - "Contact your provider". Very impersonal especially if you have people at your home watching tv while you get this message. Their service reps are hard to understand and programs available are not worth the monthly fee. We end up renting movies from Red Box. I cancelled my service today.

My mom signed up for Dish. She just wanted some cable but they don't tell elderly people what's in the contract knowing that the elderly is on a budget and the bank was no help. They say they send you a letter 10 days before take the money out but they did not send that letter. Crooked and underhanded. How low and dirty will they go along with the bank.

We have been with Dish for almost 20 year, and have never had any problem, except when the system gets too old and they won't support it anymore, but the new systems always worked like they were supposed to, till my wife got talked into this latest system, constant pixelization, even when the sky are clear, and frequently the audio isn't in sync with the video. Very annoying, and then sometimes you lose audio completely, and the only way to get it back is to reset the unit. Usually it does this after you have time saved up so you don't have to deal with all the stupid commercials, which is the only reason to have the hopper. Anyhow, so you lose all the time you have set up, and their stupid nightly updates.

I called to have them come out to my new residence to remove a dish from the previous owner. The first time I called them and went through the whole number punching menu and when I explained what I needed they gave me a number that was no longer in service. So I called back and after several individuals I was connected to a customer service rep who after hearing what I was requesting told me they could not assist me. He stated that the previous owner was the only one who could request that the dish be removed. When I asked him to pull up the address he did and then told me to give him the 4 digit code. Then he said, "See there is nothing I can do to help you." He told me to call a local outlet so I did and they told me that it would be a charge of 100.00 to come and remove it. I felt that they have terrible customer service and now I would never use them or their service.

I have the regular Dish receiver. I’ve always used the timers. The timers don’t work now. I’ve reset it over and over trying to fix it. I set the timers but they don’t work. When they do, they say unknown. They want me to pay for the new smart receiver.

MUST READ: this is absolutely the worst service ever! I ordered 3 boxes for every room. I get home and realized that I had only gotten one for the living room. Next I noticed I didn’t get the channels that have asked for. I spoke with a representative and still got charged to switch to the channels I asked for. Ridiculous! Then...few months later they removed some channels that I actually watched. I don’t have a year with Dish and my box receivers stops working. I GET CHARGED again! Don’t waste your time. They do a lot of things without your authorization!!! And still want to charge you if you want to cancel if it’s not within the 24 months. WORST SERVICE IN MY LIFE.

Was tricked into a 2 year contract for programming that was not what I requested. After being treated rudely by service rep form company I canceled my service. Was charged penalty. Don't believe anything these people tell you. After you are in their so called "contract" their attitude completely changes. Was told to get a lawyer if I wanted to hear their recorded phone calls. Beware!!!

Please do not sign up for this service! I was offered this service through Dish. Was told by the Dish representative that I had a 30 day free trial and I could disconnect if not satisfied at anytime during the 30 day period. This guarantee was also reiterated by the guy doing the installation. Well guess what??? Was told by the HughesNet rep that no such 30 day trial existed and that if I wanted to cancel the service it would be a $400 early termination fee. Was completely deceived by dish and by HughesNet about this. So now I'M stuck with crappy speeds to do my work from home with. My hotspot with AT&T is way faster. Do not waste your money with this company!!! I wish I would have paid more money with a local service than 'bundled' my service with them through Dish. We live in the country and cannot get cable or DSL or this wouldn't even have been an option. Good luck!!! Use someone, anyone else!!!

I received email that I signed up for some sort of premium support. I did not ask for this nor do I want it but saw addition $10 on bill. Also was charged for a movie package I did not ask for nor did I want! In fact I told them from day 1, "DO NOT ADD ANY SORT OF PROMOTIONAL CHANNELS AT ALL as I heard it can be tough to remove them". Keep an eye on your bill people!!!

I called customer service 5 time to get help with the damage done by the install tech. Each time I called and explained the situation I was transferred back to the customer service number and put back into the queue. I tried the chat function on the website and was told that my only option was the customer service number that had already failed for me. I give this evaluation only one star because I have to give it one star in order to give an evaluation. I would caution anyone thinking of Dish to go elsewhere. This company is NOT worth your business.

This is the worst ABSOLUTE WORST TV service. I sadly have 11 more months or I would have canceled months ago. After service call after service call, our DVR cuts programs in half, so you only get to see half of the programming, every single time. If that’s the case, I should pay half the service. Not something I want to deal with after a day of work, all I want is to be able to watch the whole episode or movie I RECORDED. Also, it will randomly cut to live TV while I am watching DVR. At least 3 times each movie or show. This is a joke of a TV service company. You won’t be receiving my business after these 11 months. I’ve called several times and they “solved the issue” when in reality, it stopped for one day then continued again. Please, save your money. And no, I don’t live in the woods or the country area.

After only having DISH for a little over a month I called customer service. First I was on hold 46 minutes. Selected new service. Was transferred being assured I'd get a person, held for 12 minutes. Called new service again. Was on hold 6 minutes then given another number. Finally talked to customer service. I asked why I don't have a channel. I was told I would have, they don't carry the channel. Question 2 where is the Google mini I was promised that would ship 2 weeks after installation, it takes 6/8 weeks was reply. Asked where is the 100.00 gift card, "You'll need to call another number for that." Bottom line if you're thinking of getting DISH my suggestion is DON'T!!

I did research and decided I wanted to switch my tv cable service to Dish. Upon calling the sales dept, we went thru all of the steps to set it up. When the salesperson tried to pull my credit, he wasn't doing something right and attempted to pull it numerous times. He was never able to get my score which is 813. I spoke to a supervisor named Shawn and someone named Eddie in the resolution department and I was told because he attempted to pull it too many times I am locked out of their computer system for 90 days. I find it very hard to believe that there isn't someone in the IT department or someone who cannot override this computer problem or do something to resolved this issue that was created by their employee! When you have excellent credit you expect to not have any issues, but when it comes to Dish - Wrong! I am very disappointed with their customer service.

I had to wait over a half hour to cancel my service. That's a ridiculous amount of time to spend on hold. They wasted more time trying to talk me out of canceling. They make it very difficult to cancel your service.

Yes I receive my bill on the first. I guess it was due to the shutdown of the government or at the holidays and this morning my cable went off. I received some mail in the mail on the 1st. I looked at the mail and it said my bill was due on the 2nd so they really didn't give me no time to even pay the bill and I call and explain it to them and they told me they would not return it back on until the $96 and something was paid. I don't think that's where you treat a customer. I had nothing to do with the mail or the shutdown and no one seems to. I want to work this out. Can I file a complaint with the with customer affairs see if I can get some justice?

I give this review a 2 stars only because the Dish system is far better than DirecTV which I dropped after 11 years. I signed up with Dish under the guise that I would get many free things, like HBO. NO ONE said while I was signing up that they no longer offered HBO because of a dispute. Isn’t this considered a bait and switch? I asked for some added compensation, maybe offer Starz for an additional few months... No go! I feel this is extremely unfair, thus the review.

I wanted to save some money by using this company for my entertainment service. Man was I shafted! Service was installed summer of 2018 after moving into a new home. A week later found out that the receiver needs to be restarted daily and if you don't use the remote that comes with the receiver it will ask you where the heck is the remote. DirecTV does not restart daily but does things in the background just like service is suppose to be not interrupt the customer from watching TV.

The customer service is shotty too. We only been with Dish 2 months. They don't want to fix ** so we are done waiting on our boxes to send this crap back and we will not pay for crap. They refuse to help with anything. No help at all. ** you Dish network.

We were using Dish for over 20 years with a 1 year gap. Called initially to see if we qualified for any incentives, we were more or less told to pound sand? I then called back to cancel and spoke with Derick ** after attempting to interrogate me being extremely rude. I asked to speak to supervisor, no such luck. A transaction that should have taken a few minutes dragged out for 28 minutes. He apologized at the end of our conversation for being aggressive. Please think twice before signing with them. There are better options.

The hard drive in my Hopper box stopped working. This was obvious as I continually received that error. I called customer service and went through all of the resets with them, even though it was obvious what the outcome would be. The person from the call center was not interested in assisting with my technical issue. He just kept pushing that I needed to “upgrade to Hopper with Sling.” I was not interested in upgrading but he wouldn’t allow me anything else. “It’s free... We’ll it's only 3 dollars more... so it’s free.” I told him I wanted another box like the one I already have and he said I’d just have the same problem. Oh I will? Cool, then you’ll just send me another one.

Very upset with DISHTV. Just had installation on Dec 23rd and I absolutely HATE DISH TV. They don't have as many options as DirecTV in their "guide" and "DVR" setups are most definitely NOT USER FRIENDLY...I was told I'd be able to keep all my favorite channels like Ovation which I specifically told the salesperson was a must but NOPE..and they don't offer many kids channels. I have 55 useless channels. Absolutely WORST TV provider ...I've dealt with all 3 providers available in my area and I've come to realize that All TV PROVIDERS ARE basically GREEDY LIARS.

This is one of the worst companies to deal with after you have closed your account. Everything that has happened to me since I closed the account, is due to Dish themselves. From Me having to call 4 times to get the boxes they promised to send me, so I can return their equipment, to having a credit on my account & not being given that credit now, due to them reopening my account without my permission, to begging them to send the boxes because I knew they would try to charge me for the equipment, and then the email came stating exactly that.

I signed on Sept 20th. The remote worked great for 1 week then wouldn't shut off tv at night. The tv's been on 24/7 ever since. I call nightly to complain and they've tried to fix it without much luck. Once in a while it works, but regularly. The only way to turn off tv is to cut the power. Why have a remote then? Mgmt said just go out and buy a remote. Why. I'm on fixed income and can't do that. Remote’s design is flawed with important button on side that if pushed screw up the tv also. Pay good $$ for their service and get treated like crap. Shouldn't have to call daily for tech support, if it's broken fix or replace it.

I feel that Dish goes up every time it can, regardless of what it says. We are over 70 and on a budget. We have certain channels we like and unfortunately most of them are only carried on the most expensive package. There are about 250 channels that we are not interested in. If we could only pay for the ones that we like, it would be ideal. I know that is not possible. I wish we had a way of getting the channels we like and get rid of the junk programs.

Great customer support and programming. Could be a little less expensive but you get what you pay for. I have been a customer of Dish Network for over 13 years and will continue to be for many years to come.

Cable is expensive. Period. We love Westerns and sadly the ONLY option is Dish Encore Western Channel which requires a minimum purchase, plus several misc. charges. Hubs likes College Sports. We added two action packs to our service only to find that the Games we THOUGHT would appear were sporadic at best at an additional $25 per month! We feel like we are stuck. Pay for Dish or NO Western channel. If someone has an alternative we would be willing to listen.

I have had Dish for 30+ years, and recently switched to a Hopper and I love the fact that Prime Time of the major networks is recorded for me. I sometimes have to make a choice of which favored show I want to watch and this is perfect.

Too many repeat channels, too much sport t.v., same movies all the time, needs to fix weather channel so we can get information on weather like Cable tv has. But Dish has wonderful western shows, all the shopping channels.

I canceled my service with DISH Network last June. My service was on a month to month service no contract. I canceled because the service was terrible. The people they sent to do work on my service were the stupid crew. Believe me when I tell you this. So I canceled. Returned their equipment. All seemed good. 6 months later they charge my card $380 (5) days before Xmas. What a bag of scum they are. Do not give your card to them to pay for anything. They save it without your permission and use it.

I am pretty much satisfied with my cable provider although it occasionally goes out and has trouble playing back recordings. I also wish it was cheaper. When I signed up the representative told me I would qualify for a lower rate, but that was not true.

Too few quality channels. All the channels my previous cable company (which was awful!) offered I would now have to purchase. But, am skipping TV altogether; opting for Amazon Prime and Netflix. I can't deal with constant ads anymore.

I have been a Dish subscriber for a very long time. 2 years in San Diego and 20 plus years in North Hollywood California. Price is the thing that is going to bring our relationship to an end. I cancelled the local channels and HBO + Showtime.

Dish Network is constantly raising their rates without notifying their customers. They sent me an email that let me know they were adding a couple of channels in for free. When I called them they go, "Oh no - that was a mistake." When I need customer service during off-hours I always have to speak to somebody in the Philippines who doesn't speak as clearly as I would like them to speak. It's very difficult to understand them with their accent.

Signed up last August. I canceled DirecTV 7 months early because I seen a post from Dish Network for a $100.00 Visa card when you sign up. I figured that the Visa card would help offset the $20.00 per month early cancellation charge from DirecTV. The man signed me up and said I would receive my card in 6 to 8 weeks. I never got it. Called to check on it and they had no record of it. Talked to a lady she said she needed the offer code I gave him. Even though I already gave it to the man who signed me up I spent over an hour looking for that offer code on Facebook. I found one from August of 2018 and called back and gave it to them. They said they would send it to the company or wherever. I would get an EMAIL from them in a few days. I never heard back from them. Your phone call to DISH NETWORK CUSTOMER SERVICE is a complete dead end.

Would love to just have channels I want without having to pay for packages and foreign language channels. It is pretty bad when we have to pay Dish to watch tv and Comcast for internet cause we can't bundle so my cost is well over 200.00 a month and I have to pay for 2 packs to get 1 channel on each. And now we don't get HBO my main channel we watched. If not by April I will change co. I don't want to miss GOT or continue missing John Oliver and Bill Mahr. Very disturbed about having to pay, my other option is go cableless and check out movies in library.

It’s drastically overpriced as we only watch a handful of channels mostly the local channels. We are charged extra for these. We pay for a slew of channels we have no use for. The Hopper is probably the only reason we stay with Dish as it’s probably the best out there. It automatically records prime time and skips the commercials as long as they are a day old.

I am a long time Dish customer but don't know for how much longer due the tasteless Slinger commercials. I am offended by the content of these commercials. It is things like that has corrupted our morals in America. Why do you feel these commercials are okay? Clean up your commercials or be prepared to lose your customers with morals.

Customer Service with DISH Network is HORRIBLE! I canceled my service over 16 months ago and returned their equipment. They apparently continued to bill me for another month until the equipment was recorded as returned. But...they cannot give me the date that it was returned! Now they have a collection company calling me for $42.00!!! Out of their mind! I wanted to give them zero stars but was required to enter one.

We have been with Dish way too long. They offer different packages. That's great, however, 60% if not more of the 220 channels either are repeats or selling crap. I feel like this is false advertising! They tell you you get x amounts of channels to me that would mean we should actually have the said X amount of shows. Not only do they play the same show on several channels they show the same show over and over and over again. Really?? There is not enough shows, movies that there can not be more of a variety? Tired of watching the same thing Over and over again!

Dish has kept its prices stable and has great follow up on customer questions. They also stand up to the network’s demand for higher costs. The signal is rarely interrupted in my experience and the picture quality is great. I'm not happy with ESPN forcing you to buy their package to watch most of the football bowl games. What happened to competition?

They keep putting on their movie channel then take it off. They use to include TCM and then took it off. YouTube tv is a better value and costs less. I'm looking at the internet competition and plan to cancel soon.

Dish Network went into my checking account and took $440 said it was cancellation fee. They waited until Christmas to do this! I received no letter nor phone call to inform me! Now I have nothing! To get my money back they are forcing me to enter into a 2-year contract. I do not like Dish nor their service! I am disabled on SSDI and need my money. This is predatory! I would not recommend this company to anyone, as they are predators with crappy service.

This is to alert consumers that DISH Network will remove your credit prior to your contract expiration date. My contract is scheduled to expire on December 29th but DISH Network already removed my credit. Hence, beware when entering into contract with DISH Network. Dish network charge you more before contract expiration.

The only problem I see with this provider is the same as DirecTV. They are always wanting to increase billing rates. I feel like the price is too high already. They go up without providing anything new. I would like to stay with one provider from now on without having to negotiate a lower fee every few months.

Great picture, dependable equipment. The only issue I have is the loss of picture during heavy rain. The Hopper skipping commercials is really nice. The Joey works well but I wish it was smaller. The remote controls are excellent.

I signed up because of the local channels provided by Dish. Then one morning no local channels. Dish said they were not able negotiate with networks. They were installing an antenna that would let us watch local channels for free. It worked for about two days. We had to constantly had to reset tv so we could watch TV. Sometimes resetting TV 4 or 5 times daily. I called and they sent technician and replaced the main box. This worked for about one week. Then problems continue. We never knew when we were able to watch TV. WE are elderly and we were stressed out. I cannot recommend them. I will surely warn with you about this company. They tell you you going to save money. They have hidden fees and their contract termination fee of $380.00. One representative told me it was $480.00 They change their stories to get more money from the elderly. Buyer Beware!!!

Appreciate good customer service! I understood what was to happen upon installation. I had questions about channel line up; I called and spoke with customer service, who was patient and courteous. She even sent me a PAPER line up of channels...doesn't have ALL the problems AT&T had, which I HATED! GOOD VALUE!

60 percent of the time not able to view local channels, 50 percent no signal or complete signal loss. I am being ripped off with having a high bill every month for poor service, hard to get thru and speak to a person that speaks clear English. I am over them, cannot wait to get rid of them, they are a monopoly.

I initially signed up DISH NETWORK for the movies including on demand. However I couldn’t even watch on-demand movies without further purchasing a Wi-Fi adapter that was not disclosed to me in the contract. I feel DISH NETWORK mislead me prior to me signing the contract. I have not been happy since I received or signed up with DISH NETWORK, a bunch of lies. This company is not better than Cox or DirecTV.

I complained to the BBB regarding the unfortunate HBO loss to all of Dish’s customers. While every story has a second side, there remains no doubt that DishNet LLC forwards more signal interruptions to its customers, than any other distributor of signal. Unfortunately, our family has been caught in the Univision, CBS, Fox News, Turner channels, CNN, Fisher Broadcasting and now HBO interruptions. DishNet continues to allow their customers to be inconvenienced while their contracts with their providers can be strong armed. We have been a faithful customer for years but this time, losing yet another channel and Dish casting their customers’ satisfaction away in the name of profit may be the last straw. The hardware provided by Dish is first class and we enjoyed all of it. Too bad more allegiance is not given to the company’s customers.

I have been with DISH since August 2018. Before dealing with this company, make sure you learn the perks of the package you're getting. The CSR can be rude at times & cant really answers your questions sometime. Their favorite line is "that didnt come with your package"... lol.

When speaking with people about their cable providers it seems that all of us are seeing the same thing. They give you a special deal and then after a period of time raise the rates without telling you. You call them and they take them back down. It is constant non-value monitoring. That is my largest complaint.

The customer service has been great but is very limited in the programming that we would like. We would like to see more children programming and of course more sports channels offered without having to pay additional fees.

My ex-husband canceled the Dish service through our Frontier, our local internet provider, because the services were all billed Frontier. He was told that because he had a contract with Dish it was going to cost an additional $100 but that he could do it and everything was all set. He didn't need to do anything else AND he could throw the Dish equipment away, no need to return it.

Frequent disruptions in major metro area, not related to weather. Awful customer service. Bad advice when starting the service then wants upcharges to make it right. Can't wait to end this term with them.

When you place your system on vacation mode, upon restarting you get the lowest channel selection regardless of what you had previously and usually the price goes up and your channel selection is very, very poor, usually NOT what you would want as a package. But to change becomes a challenge as then your price goes up and when you pause again, you are back to square one.

While my experience has been good I would prefer to just use Netflix/Hulu and drop cable/Dish altogether. My wife likes certain programs that are only available on cable/Dish so sticking with them for now.

They charge too much for programming. In an effort to downsize my bill, I cut out all premium movie channels and changed the programming package. They then started charging for local channels separate from the other channels. Now my bill is more than it was before with less channels.

Dish Network has the WORST CUSTOMER SERVICE EVER!! They do not hold their drivers accountable. Their only solution is for you to call 911 when their drivers almost cause an accident. I am pregnant and driving on the interstate to get to work. Their driver got in the right lane and I was in the second to right lane. He decided at the last minute that he was in the wrong lane. Without looking or signaling he began to come into my lane. I began to honk to let him know I was right onside of him. He didn't care or acknowledge and continued to come over. I slammed on my brakes and swerved to avoid an accident. He neither looked or attempted to wave to apologize he just kept going.

We prefer DirecTV but can't receive it because of all the trees around our home (Dish has 2 satellites, DirecTV had only 1). Spectrum cable is in our area but it is not worth the money!

We find this service all but impossible to use and have no idea what we're being billed for. We ask them for advice on how to work things but that doesn't help. We're wondering why anyone bothers to have a service like this -- millions of TV channels, all showing junk, at great expense. We're thinking of getting rid of it and just streaming content instead.

NO good way to select only the desired channels. Packages are skillfully assembled so that to get all the desired channels would require the most expensive package. One should be able to assemble a selection of 10 watched channels chosen by the customer.

We have been Dish customers for many years and up until today has been satisfied with our service. HOWEVER we are selling our home and moving. As is prudent we checked with the local cable provider and discovered they were only 10 dollars for tv given they already provide our internet because Dish is very slow and imposes strict use minutes and volume. We explained this to the escalation team and Devron decided he was going to try and convince us to remain with Dish. I listened to the phone call and the more I listened the madder I got telling my wife she needed education in how to use credits she had accrued amounting to 100s of dollars. Really? Then how come we didn't know about them when my wife cancelled our sports package to try and keep the bill under $100. That was in Oct two months ago.

When there has been an issue a simple phone call to support gets it taken care of. Now just make it less expensive for seniors and it will all be good! Good supports and help. Wish the dish itself were treated with a non stick surface so snow wouldn’t stick to it.

Frustrated every time. If you want something that is now offered you have to sign a new 2 yr contract. The last time was ridiculous - when I was ill I wanted a cable drop moved from behind the dresser to a higher location on the same wall but the other side of a door - I called to have the cable reconnected & tech told me the other guy cut the cable wire. He suggested for me to go wireless - & of course to do that was a renew of 2 years again. If Cox, DirecTV, Verizon offer a buyout to switch I'll do it.

I’ve been with Dish since 2007. And since then this company has taken great lengths to nickel and dime you whenever they can. This past spring I want the expanded sports package to watch baseball. With my current programming package I was not able to add the sports package. I had to increase, pay for, to America’s 200 just to be able to buy the sports tier. No explanation from Dish other than that’s what's In the contract they have signed. I asked with who, again the rep just said it’s in the contract. I just couldn’t simply add in the sports programming that I wanted, I had to pay an additional $45 in order to be able to add on the $6.99 sports package. Today, I called since I noticed that I wasn’t receiving the Hallmark Movie channel which I’ve had all year. My family enjoys watching the Christmas movies that are on Hallmark.

From day one, it’s been nothing argument with this company. From equipment problem, billing charges with no informed to consumers, terrible personnel when you call customer service. I terminated my contract one year earlier, paying substantially amounted of monies so could handle this bad service they have. Dish lose a few channel lineup like Univision’s network and all the good channels. They have nothing else is worth to watched... Don’t fall for the cheap price they offers you. That just one ways to get money later with false laying charges.

Have been a Dish customer for 14 years. Everytime there is storm/snow/wind, I lose service. Finally sick of it and cancelled. Not only do they charge me an Early termination fee, they charge me UPS cost to mail their useless equipment back. When I spoke to the manager, he was extremely rude and said, "You have already been charged and you will get a final bill." Dish customer service is the worst of its kind, I dont know how they train them or what unpleasant people they hire. DUMP DISH. WORST EVER!

I called Dish tonight to cancel our service. (Which should have been a 2 min conversation.) We have not been happy with Dish for years but since we travel most of the year, we finally had a moment to call to actually "CANCEL". We shouldn't have needed to give a 100 page essay/explanation on why... But the agent we spoke with tonight - a unprofessional, arrogant, RUBE named "Steve" was completely OUT OF LINE and needs to be relieved of his duties immediately!!! He would NOT take NO for an answer. He kept me on the phone for 30 min "Badgering Me" until my husband stepped in and laid the law down!

No announcement made when dispute with HBO occurred - They are too expensive. Tech Support is great, Customer Service is great, the Hopper 3 is incredible, although there is some behavior that we don't understand. They need AI.

Cancelled Dish and paid final bill. Last week they took money out of our account for non returned equipment. Called and stayed on hold for twenty minutes. Finally got an agent who said that they would send a box for return of equipment. Once they receive equipment back, they would credit our account the 300.00 that they took.

Dish TV dispute: 10 DEC 2018. On May 25, 2018, I contracted with Dish TV for services, specifically for the HBO and RAI channels. Both channels were cancelled and I called today (12-10-18) to inquire about cancelling Dish TV service. I spoke with a supervisor named “Amber” who was not very pleasant. She kept repeating that I would have to pay $400 to cancel my service and did not offer anything beyond what appeared to be a rehearsed speech stating that she understood and was sorry that she could not do anything.

Dumping Dish after five years. This is my first review. What is a happy dish customer until recently. So I was having a get together at my house for the big taxes OU game at AT&T Stadium A few weeks ago. Then right at game time a message comes across through most of what would have been the game that says they can’t come to negotiations with the local station to play the game. That was a huge disappointment to me in all of the people invited. Then Purnell reason yesterday, in the third quarter of another game it just froze. Nice day outside and I had not had a problem with it freezing in the past. May have been another negotiation problem.

They Dish commercials & when you go on the website all talk about the Hopper that records up to 16 channels. I didn't know there were different Hoppers so I just asked for a price quote for the 200 channel package that had the college and Alpine skiing channels we wanted and the Hopper. I had no idea there were like 3 different ones.

We have been a Dish business customer for several years with no problems until this year. I did not read the very small fine print on my may billing statement that says you can no longer mail your payment in (whose bright idea was this). Anyway a few months later I called to find out why I was not getting a bill. they said, "Good thing you called. We were sending your account to collections." I gave them my bank account number and asked them to clear it up right away. I called them back cause god knows they can't use that thermoplastic thing on their desk anymore or use a cell phone for what is was supposed to be for (like they could have called me and let me know my bill was late).

We signed up for Dish about 4 years ago because they were less expensive than Comcast. I should have known right out of the gate that this would not be a happy ending. A young man showed up at the door and showed us a laminated card with the channel line-up for each package. We were actively making changes after retirement to try to eek by on much less money each month, so chose the line-up that was closest to what we had with Comcast. We did the credit check and set up an installation appointment. The day of installation 2 young men showed up, looked around and informed us there was no place to install the satellite dish. It must face south and they couldn't find a place it would work. Our suggestions of the roof of the garage were shot down, they said they'd have to dig a trench to lay the cables. We work hard on our yard and that just wasn't an option.

Dish has done nothing but take my money. Make sure that after you cancel your account, you call AGAIN (we shouldn’t even have to do this) to cancel your account AGAIN or else they’ll come up with the nonsense of “Well it was canceled but it was restarted that same day.” HOW DOES THIS MAKE ANY SENSE? Even if somebody did call two seconds after I did, how did they even get access to my account? So nope. Don’t do it. Stay away from Dish.

I have been a DISH customer for over five years. I had a contract and when that ended I went onto month to month service. But over the summer of 2018 I do not like watching pharmaceutical advertisements and Home Shopping Networks. Too many of those and more and more ads during regular news programs. Also the Stars movie Channel and Showtime movies nothing but re-runs and they keep the sane movie listings for over a month!

I had DISH for several years prior to this problem with no complaints. I disconnected DISH for a while and decided to come back in early 2018 expecting the same quality of service I had before. Apparently things have gone totally backwards with this company. The new service was less than sub-par. I constantly had to call what was called “customer service” for poor to no signal quality. Their “fix” was always “unplug your receiver & wait 5 mins and allow the system to reboot." Typically phone calls resulted in a wait on hold period for anywhere between 30–45 minutes, no exaggeration here. Once my call was answered, I had the “privilege” of speaking to someone whom I could barely make out 3 words of every sentence & they could understand even less of what I was complaining about. On occasion they would offer to remotely log into my receiver box and do some “adjusting.”

Warning! I had my Dish installed and at that time they required a credit card. After the 2 year contract was up I called to cancel. They never cancelled by service and continued to bill my credit card. I called again to complain they advised me I was on a pause. I never paused it I cancelled. The first was issuing a refund. Never did that either. Called and cancelled my credit card then was receiving bills by mail. They told me I was recorded doing this but would not let me hear the recording said it wasn't their policy. Don't get Dish. You will be screwed big time. Still fighting them 4 months later. I had to rate them to be able to do this. Actual rating 0.

I cancelled my subscription and I was told they would send a box for me to send the items back in. I called and found out they had a wrong address. Then this wrong address mistake of theirs happened 2 more times. I can't get a box delivered to me in a timely manner and their only answer is "worst case scenario is we charge the card and then when we receive the items we refund you." like I believe them. They can't even get an address correct. It's the same address as the billing. They also had 2 accts going and applied the cancellation fee to the other acct that should have been cancelled a long time ago.

We have had DirecTV for years. DISH Network offered us the same plan for $30 less a month. We immediately regretted it after realizing that Dish is nowhere comparable to DirecTV. I researched many of the bad reviews before deciding to cancel Dish. One person suggested cancelling the credit card associated with their account and pay the final bill by check. When we sent the equipment back the person at UPS suggested that we photograph the process because a lot of their customers have complained that Dish said that they never received the equipment.

I had techs come to my house who did not know what to do so they blamed my TV. I bought a new TV which has the same problem. I contacted DISH on the internet and after going through all the steps was told it was a problem with the TV. If I connect the new TV to any other cable in the house it works fine. Apparently consumers are stupid so they will not fix the real problem which is on their shoulders.

We have been DISH customers for over 15 years. Because of retirement our entertainment budget has decreased. We contacted DISH to cancel. Their representative offered us a really good deal for a two year commitment. We accepted and felt really good about them. Then our bill came and the promised deal was not reflected in it. We contacted customer service and spoke with account specialists, then account specialist supervisors. They listed to the recorded communications between their agent and me. Their response was the agent made a mistake and they would not honor the agreement.

I feel horrible right now! I can't believe Dish can screw people like this! I was born in L.A and recently Immigration deport me to another country because someone stole my identity. I'm fighting with lawyers to get this issue resolved. Meanwhile I call DISH to explain my situation and they advise me to place my account on hold so I don't have to pay $350 of determination fee. They lie to me because I call back 9 months after telling them to please disconnect my service that I been paying $158 on a account that we don't use because I'm in another country. They say they will close it but I still need to pay $220 for determination fee.

I will be honest and say I love the Dish Hopper with Prime Time Anytime. What I dislike is their lack of loyalty to their loyal customers. I had been a Dish customer in good standing for several years. I even stayed with them when I no longer had a contract. In 2018, I moved from a home to a rental. The landlord provides free basic cable and does not want dishes on the property. Dish told me if I ever wanted to come back they would love to have me because I was a great customer. Six months after moving in I decided to put a dish on my patio, which I can legally do. Dish was not happy to have me back.

Dish is the worst cable company behind the others. You have constantly unplug the stupid cable box every time it goes off which is everyday all day to update which is absolutely ridiculous. Your recordings are messed up, can’t watch tv without the box shutting off. Doesn’t matter how many times you unplug the cable box. Dish will not fix this problem but expect people to continue to pay. All the good movies are on Redbox or Firestick. Don’t deserve a rating.

I called Dish Network today to get a price quote for internet and TV. They would not quote me a price unless I gave them my credit card number and social security number. I explained that I was not signing up, just needed a price to compare to my cable company's price. After the saleswoman, Stacy, started arguing with me that they needed to run a credit check because "we just don't lease our equipment to just anybody", I ended the call. My first call to this company was answered by "Vince" who hung up on me as soon as I informed him I was not providing my credit card number just to get a price quote. Rude, unprofessional company! I'll stick to my cable company.

My mother in law passed away in Sept so I got the death certificate and sent it per the instructions given to me by the person at Dish. Two months later get a bill and they are charging a cancellation fee. Called up and they are saying it cannot be waived. WOW is an understatement. Sorry sad company that trying to take more money from someone who has passed.

I tried to cancel my Dish satellite TV installation after I found out there were technical issues with installing it and Verizon Fios. I waited 25 minutes to talk to someone in customer service who then kept me on the phone and switched me around to different people, all of them refusing to let me cancel. Even after I told them it could not be installed with my current internet. After 25 minutes of arguing with them they finally agreed to cancel. I felt like I was being held hostage. It should not be that difficult!

At this time I'm not complaining about the Dish Network service itself but for a side item sold by Dish Network. On the day of install and the technician sold me a Linksys mesh Wi-Fi item and found later I needed a second mesh item. I called Dish and explained I needed a second one and the rep said I needed to purchase the dual package because it was cheaper than buying a single twice. I explained I would need to return the original item and the rep said once I receive the dual system to call for a return label. Once I received the other package I called for the return label, the rep said to log into my account and print the label, I did and I kept seeing, "We are currently generating your return label", I ended up waiting a week and had no label. I called again and I finally got the return label. After sending back the original unit I didn't see the credit on my account after 2 weeks.

This year Christina ** from Dish called me about this issue and she was very loud, and rude and disrespectful. She wouldn't let me explain the situation. She’s very hostile and unprofessional. The fact is that I was lied to, this was a form of bait and switch. I was told I’d get what I wanted but after I signed up I didn’t get it. I specifically asked for certain channels and asked if they were included in the plan I signed up for. The rep said yes but after it was installed I didn’t have the channels. They told me I had to upgrade and pay more to get the channels I wanted. Ultimately I asked to cancel and service was on less than a month but they’re charging me $637. Scam. I returned the equipment within a month of service too.

Dish Network offered $200.00 rewards credit card when you sign for Dish service. After 3 months I received card with only $ 100.00. I sent several emails with complain but nobody responded. How you can trust Dish - Stay away.

I got Dish hookup at our new place beginning of Nov. 2017. I was told the bill would be taken from my account at the end of each month. I made sure to verify this numerous times during the at least 30+minutes of conversation. Got rid of autopay because of dishonesty. Find out now I'm being charged for Dish insurance that I was never informed of from the start (meaning when I called to have it installed). The installer never mentioned Dish insurance, neither did the customer service person that placed our order. Dish is charging me extra because I got rid of autopay. DO NOT GET DISH. THEY ARE THE MOST DISHONEST I'VE DEALT WITH. I call every month trying to straighten their dishonesty out and get their mistakes dealt with and fixed and taken off our account. If I could give them a negative rating I would.

I am extremely disappointed in how this company treats their clients. Their customer service reps are there to rip people off and are so inconsiderate. I have been a customer for almost 2 years and had to move out to another place where it was not possible to have Dish. They dragged me for so long to send a technician out to confirm that I cannot have their service and even after the technician spoke to her manager and assured me that I will not be charged a cancellation fee, they did charge me anyway. Never sign a contract with Dish, they are not worth it. It was though my fault that I didn’t realize I was consenting to a 2 year contract with them. What company does that in this age and time and punish you for ending the contract early due to unforeseen life circumstances.

I have been a Dish customer for over 3 years. When they lost the HBO/Cinemax programming due to contract negations, I attempted to cancel. Only to be told that I have $480 buy out. Not willing to work with me or appease me as a customer in any way. I was told that I recently resigned a 2 year contract by adding an additional box, that is not true. They falsely talk you into getting equipment and then don't offer the services that you need/want. I am a consumer and should have the choice without having to buy out a contract. They have done nothing for me to owe them. They can reuse the equipment with other customers. I will be filing a complaint with the BBB as well as the attorney general. Save your hard earned dollars and time. Take your business to a company that cares for their customers.

I will to be brief as possible, but this is my 12 year experience with Dish. After drilling holes in our roof to install the dishes we were informed that Dish requires a month to be paid in advance and a credit card. This did not make me happy as I was not told about this before, but what are you going to do? After a few years the internet started slowing down and I thought I had a virus or something. Wiped the whole computer, bought the best virus protection and still it was slow. I then paid a professional to look at and it was fine, he suggested I do a upload and download test. Now that I found the problem wasn't my computer (lots of money later) I called Dish to find they cut my bandwidth, I pay for a certain amount of gigs every month, shouldn't I get to use them?

Instead of being able to cancel DISH service when I no longer was using it, I experienced 2 years of hassles, contradictory information, and hundreds of dollars of charges before I was able to cancel service. Even though I returned the equipment that I had used for 10 years, DISH informed me that the SIM number was not correct and that I would have to pay $150 to cancel my service. If you have a choice, do not select DISH as your provider.

I have been a customer since August 18, have experienced loss of signal, poor quality recordings. I had 3 techs come to fix the problem so they say, problems still continued. Your equipment isn't new, it is reconditioned. When you call do it during regular business hours. After hours you are talking to another country and escalate to a supervisor. I threaten to terminate and they offered me upgraded new equipment for free overnight shipped. I did term and still had to pay full contract payout, well worth it not have to deal with this co anymore. November 18.

I have had Dish Network for a long time and November last year when they hiked my monthly bill, I pleaded with them to reduce it to where it used to be and they refused. They told me they cannot do that and if I can't afford that payment, then I have to decide when I am going to cancel the subscription. On the 28th of November I cancelled my subscription, which I requested for a transcript of our discussion and I have it in my possession. They recently started taking money from my Bank account after almost a year saying that I requested a pause on my subscription because of the Hurricane. I have never had that kind of request and we didn't have a hurricane that could have triggered that.

I have been a Dish Network customer for more than 3 years so I came to the United States and to be fair they have a good signal and service with stable signal even in bad weather, but when it comes to their customer service support and service cancellation handling they are by far the worst I have ever dealt with. At the beginning of October I was about to move to a new address, so I called them and asked them to transfer the service for with equipment. They told me to just move the new address and I will have to bring the equipment myself. They wanted me to disconnect and carry their Dish Antenna myself to the new address and said it is not their responsibility anymore and I own all the equipment they gave me.

I called Dish and got a friendly person. They asked me for information to see if I had the money (so to speak) so found out I had one dollar in my account. Be nonce to me I really had money in my account and the next day put in a good amount of money. See I dealt with Hurricane Michael in the Florida panhandle. I was in one of the cities that was devastated along with Mexico Beach which was completely destroyed. I was without power and water for almost two weeks. When Dish said I didn't have a dollar in my account well news to me and I just had not thought about it because I knew I had money but obviously dealing with the hurricane and no electricity I just had to call Dish Network because my old contract with DirecTV was going to be renewed and I didn't want that. (Big mistake.)

I have been in a long time Dish customer on and off for a few years and recently I decided to take a contract for work to serve a community that needed healthcare providers. When I left my home in Florida I called dish and told them to put my account on hold which they said they would for $5 a month and two months later I see that I'm being charged the normal rate on my credit card statement. They told me they could stop it today and I said what about the money I've been charged other than the $5 per month to put my account on hold and they said there was nothing they can do because there is no document that I called. I said well obviously your customer service rep did nothing that day and told me my account would be on hold, but they would not replace the money taken out of my account.

I had to go through the Better Business Bureau to try to resolve my issue. After cancelling my service one year ago, I was told Dish, they instead put my account on 'hold'. They began charging me for a service I haven't used in a year...to the tune of 655$! The representative, manager, and guy from the office of the president, states they are under no obligation to inform me they are reactivating my service! They didn't send one notification, one statement, one bill, nothing. Just accessed my bank account and stole my money then did NOTHING to resolve it. Disgusting people. Disgusting service. P.s. I was a perfect customer since 2013... Didn't matter one bit!

We had DISH TV for several years. The continually raised prices without even notifying us. This June we had a new roof put on our house. DISH wanted $120 to put the dish back on our roof so we decided to cancel and go with DirecTV Now. We canceled during the middle of the billing period and were told we would receive a $62 refund. The equipment was returned to DISH as soon as the box arrived. After waiting several months for the refund, I called and was told we would not receive the refund.

I had Dish unhooded in Aug 2015. They been charging me 24.00 a month. Im disabled. They wont refund me. I have told them I would call the Better Business Bureau. I will fight this. They are a big company taking advantage of the small guy.

First I come from streaming service. My first month I had them was disgusted with what they call good price for what they think is a good value. If you're not technically inclined then yes it a good value. I encourage you to reach out to your nieces, nephews and anyone that is technically inclined to get you a streaming account. Their TV is not worth any amount of money they say they can save you. This service is for people that don't have any other options for TV. That also means that if you have an option to go anywhere you should use it. Dish is last resort for TV. Don't take my word for it. Do some research. Streaming TV provide you with their top AT250 for around 40 to their 100 dollar plus with the only benefit of recording or new shows. If it is worth that money to you then go for it. Streaming will only get better and if you have a nice TV/expensive then you want to stream better quality and my more predictable.

I recently was involved in a bad accident and have been in therapy. I have been a Dish customer for over 4 years. I made arrangements to make a payment today. I was notified from fraud protection that my bank account information was stolen. I called dish immediately to tell them of the problem. My bank account has a freeze for 7 to 10 days and I would then be able to make my payment. They said no, you will be cut off until my payment was made. No sympathy or understanding after 4 years. I feel that if they are unwilling to work with me that they do not deserve my business! Unfortunately it's time to get a different service whether I want to or not.

We had purchased a surge protector from Dish and we had it for a year, well today we had come home and our house smelled like smoke. What ended up happening was the surge protector caught on fire and was smoking up our whole house. It melted the outlet it was in. We called Dish to complain and see what they could do and they said it was out of warranty, for only having it for a year, and they couldn’t do anything about it. Not happy. Do not purchase surge protector.

We have had NHL Center Ice through Directv for years. I should have done more research before buying through Dish. We are watching most games in SD. They are not broadcasting the feed that we want to watch. I have spent hours on the phone trying to find out why other games have all 4 feeds, SD, HD and both teams. I have gotten answers like I should turn the hopper off, it's blacked out (600 miles from the city it's being played in). It's a technical problem, they don't broadcast MSG (watching MSG now). I don't think anyone in customer service has a clue about the hockey package. I really like Dish in the year we have had it, but this is not at all what I thought I was buying. If you are a hockey fan don't buy through Dish.

I recently went from the older 422 model to the new Hopper with 2 joeys, the on screen guide is the worst dark charcoal gray and a very cluttered screen making it extremely difficult to read, trying to maneuver through the guide and other options to do basic recordings and deleting others is a nightmare as it takes a lot of extra steps and one gets no confirmation that any of what you were attempting to do was accomplished. The retrieval of recorded programs is a real mess as that section is covered with pictures inside boxes of the programs one has recorded, instead of a nice clean list as was the case with the 422 model, one must struggle to define the program by looking at the picture boxes, there is a serious lack of customer needs when it comes to what the programmers are allowed to do with their supposed upgrades, they do not make sure the on screen guide is easy to read (one should not have to resort to the magnifying feature).

I have a Hopper box and two Joeys. The Hopper started to "zap" on the screen where it went black like TV went off, then sound would come on. Nothing else. This started to happen on my other TVs with the Joeys. Over and over again daily. Would have to restart DishTV several times, now the TV with Hopper shows on but pic and sound won't work. Dish blaming all three of my TVs!!! Ahhh what?? All three all at once went out with the same issue?? All 3! OMG. I am so going to sue.

I did not see this site before my husband and I decided to switch from DIRECTV to Dish. The reviews I read were that Dish was really great. The reviews on here are extremely accurate. They do a credit check- Why I have no idea- it is a lousy TV service not a mortgage. We never got the gift card and were scammed with the Hopper 3. The good news - surprise there is some- The technicians are really awesome and knowledgeable. They were courteous and polite and knew what they were doing. But we were charged all the other fees mentioned like the 10.00 to come out the 2nd time due to the mix up with the hopper and the protection fee.

I have been Dish Network customer for 22 years. The reason is that they were the only ones to carry the Italian International TV channels. Over the years they got worst and worst... one by one they dropped all the good channels (CNN, Headline, Turner, TWC, CNBC...). I didn't care because all I used was the Italian channel. The other channels were all worthless channels with commercials all day long. This summer they dropped all the Spanish channels and I guess they pissed off a few millions customers.

My advice to anyone, is never ever deal with DISH Network! I was a loyal customer for approximately 7 years. Long story short, they pushed the hopper on me! I told them I didn't want it if I had to renew my expired contract. Well after switching to cable, Dish billed me over $350. After fighting, they said they were going to turn it over to collections, so reluctantly I paid. Guess what, they still turned it over to a collection agency. Please, never do business with Dish!

Ask me about them, 25 years until today 10-29-18 I was one of their clients, they were the # 1 thieves in the world. They maneuver and they know how to take it from you, and if you think you may cancel before the cycle, try. They still charge more and put in mind: they never adjust you the bill and give you a penny. LIARS and THIEVES.

I am a fairly new customer with Dish Network and have had no problems in the past few months. Today I called them to see if I can add on another tv/receiver to my home. I was then told that there is a $95.00 installer fee. Really? To a home that is already prewired and has had satellite service in the past. The customer service rep tells me that I can have the technician come out to install the new receiver for only $10.00 if I subscribe to their Dish Protect Program for $8.95 per month. Okay?!? So my next question to her is "What is Dish Protect" and I am informed that it is to protect my personal information and my credit card information. WHAT???

I called DISH Cable and told them I did not want them checking my credit unless I was not going to be required to pay any money today and that I would only have to pay the monthly price advertised on their website. I was promised I would not have to pay anything today. Long story short, after I gave him my information. They did a credit check and when he was done, he said, "Ok, Sir, all I need from you today is $220." I was in shock. I said a few unkind words and hung up. I later checked my credit report and there was a "Hard" inquiry on it from DISH Cable. I wrote to their credit department explaining how I was lied to. Today, I received a letter from them in the mail refusing to remove the inquiry. Note: Hard inquiry may pull down your score by 5-10 points.

I have 40 hours plus in trying to get a problem resolved. Here is what I know. Dish customer tech support has no clue. On site service technicians have no clue. A whole house reboot works MOST of the time. Who wants to do this every day or several times a day. It is my distinct impression their real solution is to ignore the problem in the hopes that we will just get tired of trying, give up and just stop bothering them. Their top rating it is highly suspect. With Yelp and TripAdvisor you can pay to have negative reviews deleted. Amazon either deletes poor reviews or won’t post them even if you follow the review guidelines to a T. Had Dish with old equipment for years and never had this problem. Why not advertise the Hopper 3 as “improved”. It’s just business isn’t it.

I was once a Dish customer and no longer am, haven't been for about 3 years. I still have Dish built into my bill pay. Dish and DirecTV are both built into bill pay next to each other. So I meant to select DirecTV instead of Dish and sent Dish my money instead of Direct. So I am notified today by Direct that I owe them money, I go to my account to find that I accidentally sent Dish the payment, AND they processed it without an account to even process it too!

I have been with Dish for 2.5 years now and this months bill came with 3 charges for the same amount for this months bill. I called and Dish states that they only see one charge on their side but I clearly see on my bank statement where they charged me three times for the same bill. Then the associate proceeded to say that it seems like a glitch in the system. He recommended that I let the charges go through and if all three of the charges go through they will gladly give me credit. I stated that I didn't want credit and I would like a refund. He stated that they don't usually give refunds but credit. This company has poor customer service and really does not have in mind the best interest for its customers. Time to seek for another cable company!

Overcharging and all repeated shows... Nothing to watch on Dish TV. Just found out we have been being charged to record shows...$7.00 a month, we have NEVER recorded not ONE program. We just caught this on our bill, wonder how many OTHER SRS/customers are being charged for things they did not sign up for...or it's just SNUCK in out their bills.

Dish unplugged my DirecTV Satellite when providing neighbor's installation. Contacted Dish and first gentleman said it's impossible and that in his ten years has never had that happen. Second gentleman hung up when I was trying to explaining. Third was a lady and said our neighbor would have to call and inform them of what happened. So now I had to contact DirecTV and wait 5 days for reinstallation because Dish mistake and refuse to acknowledge they interfered with my service. Seriously what were the chances of mine having issues the same time and day Dish installed my neighbor's. This is why we left Dish Network. They do not listen to the customers. DirecTV has been amazing and are working to correct this at no charge.

Switched from DirecTV because they were over-charging and service was horrible, well Dish is no different! They lied and now I have a bill for $172.87! Keep in mind that I paid an upfront activation fee already. I spoke with the agent at length about where we would like our bill and we were quoted a price of $66.99 I asked are there any hidden fees and of course they said no, that was a lie!!! Total Price with tax $69. & change. We have multiple hidden charges that we've just been billed for and we've only had the service for 2 days! I'm pissed!

Was told they would not issue gift card because we sent auto pay information instead of bill. Would they not have the bill? They clearly do everything possible not to pay you what was promised. Buyer beware. This is a scam.

I was not disappointed with the service at all. It was just what was promised but what pissed me off about Dish is they promise a 100 dollar gift card when signing up and then they give you a 25 dollar gift card and when I went online to find out why they told me they don't offer a 100 dollar gift card.

We had Dish Network for several years and then wanted to cancel. The agent convinced us to put in suspended mode for 3 months. I specifically asked that there not be an automatic reinstatement. I said reinstate only if we call. Then I find out they have reinstated and been charging the account without permission. I called and they said they had read the disclosures but would only share it with a subpoena. So, one piece of advice. DO NOT SHOW ANY CONSIDERATION FOR ANY OF THESE AGENTS WHO TRY TO TALK YOU INTO ANYTHING. They work for this corporate fraudster and should not be shown any courtesy. When you want to cancel just CANCEL!

I had Dish network service for 6ish months when I moved into my new place, completely happy with the service I was provide. When it came time to move into my new apartment I was told there are not dishes allowed to be mounted. I called Dish Network to tell them I needed to cancel my account cause I can not have a dish at my new place. The representative had told me no problem we will get someone out to verify there is no line of sight.

I was able to get in touch with a social media representative on behalf of Dish that was able to resolve the problem. I really appreciate employees like this that take the time to understand the problem and work toward a solution rather than automatically saying no, sorry. He was able to remove the unnecessary charges and I have no problem returning to do business with this company in the future. I couldn't leave a full 5 star rating as it was entirely too much of a hassle to get to a solution due to the previous representatives I had to deal with.

DISH sent me a email for what my bill would be for. It was wrong. I called to resolve the mistake and the thought it was. 2 weeks later they overcharge me $80. I call again and they tell me I have to wait up 10 day before I get my refund. Now this is 1 1/2 to 2 hours of my time wasted because of their screw up. Tried to get some compensation for my wasted because of their mistake. Waste of time. Would never recommend Dish network to anyone.

I signed a contract because I wanted to watch an international channel. They stopped showing that channel and now they want to charge me to close the account... VERY DISHONEST company. They can't charge if they change the conditions of the contract. Stay away!

I order Dish Latino for my wife. I searched online and found an offer for Dish Latino with Galavision (Which is what my wife wanted) I ordered and it got installed. When I got home I noticed that there was no Galavision or Univision (the sole reason I ordered). I called Dish to cancel (less than 24 hrs) and they told me that the advertising had not been pulled because they were still "negotiating" with Univision but it was unlikely that Galavision was going to be available, but they were offering a $5.00 discount for not having it.

Dish RV works well when connected but total confusion on their part as far as turning on the system and turning off the system stinks. You talk to someone and half do not have a clue on what you want to do. You get no confirmation numbers (like every other business on the planet) to reference. When you call up to cancel because people in RVs do not live in them 12 months out of the year and you only want to use this when you travel you get no reference number just a person and you wind up getting a bill in the mail because of their lack of procedure. Then you have to talk to someone else who has no clue, can't get hold of the billing department. Very frustrating. In this modern world you would think they could separate RV from the main network. VERY VERY poor business model. We have been dealing with since its innovation of mobile Dish.

The reason I chose Dish Network was because they were able to receive a signal in the middle of nowhere where I was buying my new home... Fast forward I was scammed and paid out to someone that was not authorized to even sell this home to me... Upon leaving I needed to cancel a month after installation. This was not possible without a hefty cancellation fee... It was more cost effective to continue paying on a service that I could not even utilize so I paid until I got into another home. Fast forward two months later I had an incident occur and was charged for a two year period of inactivity. I called to get some kind of reimbursement anything considering 3,600$ is a lot of money to pay on an inactive account but instead I was charged an additional 250$. The first time I wanted out I could not get out. No one cares what is going on and if you sign with them. You are trapped.

I have been with Dish Network for well over 12 years. I have been in contact with them about charging me 12.00 a month for local channels that they ARE NOT EVEN PROVIDING because they can't come to an agreement with ABC, NBC, etc. I refuse to pay it, they won't credit it to me, I told them this is considered FRAUD and I told them I will credit my account for the 12.00 when I send my payment in. There has to be something that can be done, DISH NETWORK is always raising rates, DIRECTV IS LOOKING BETTER AND BETTER TO ME!

We have been Dish customers for 13 years. Last year for a better price we signed a contract of two years, in one year we had to call the technician 3 times and 2 times they never fixed the problem. When I decided to disconnect the service because they were not bring a channel my family watched the supervisor treated me very badly. After 13 years they treated me like they were doing me a favor. Never again will I go back to them. They could have found a compromise.

Our account was overbilled on 27 Sept. 2018. The current month was paid online. Dish then recharged us (without consent and automatically) for the same month as well for the next month, which was 2 1/2 weeks in the future. We were billed twice for the current month. I called Dish and advised them we are on social security, and they would put our bank account in overdraft. They said there was nothing they could do. After many phone calls, over several days, they have said they will refund the next month's amount, as well as one of the double charges. I was misled on several of those phone calls, none of which agreed with each other. The refund process is to take 17 days, and will not begin until it is approved, which takes 4 days.

I had the hopper upgrade today. The TV works but the HDMI 2, 3 etc do not work. My VCR cannot connect and neither can my fire stick, Wii or iPod dock. They all worked with the old system. Disappointed.

I hate the updates every day. Now they are updating both the guides and the network so minute a day they are stealing from every customer every day. How is that legal? If I took an extra ten minutes break at work I would be fired. That's how it should be. At Dish we should be able to fire them due to them stealing our time. We paid for of watching tv. I will never suggest Dish TV to anyone ever. The worst company in the world.

I called to cancel my service because 1) the bill continues to go up, 2) there are two local channels that I haven’t been able to access for almost a month and 3) my equipment is outdated and constantly has to update or load and it takes anywhere from 5 to 10 minutes for me to be able to watch television. The gentleman that I spoke with offered me two different packages that didn’t include the main channel that I watch regularly (Investigation Discovery) even though I had told him at the beginning of the conversation that ID was the main channel that I wanted to keep.

I purchased a Polk surround sound system from Dish. After 2 months it stopped working. Dish refused to warranty the product because it had been more than 30 days. My advice do not buy any extra products from Dish. They do not stand behind their product. The Polk literature gives a 3 year warranty and recommends returning defective products to the selling vendor. Dish does not honor the warranty. Very poor business practices.

Had to terminate my contract early because I moved to an apartment complex that charges a huge deposit to have a satellite installed. I can't afford it. I mailed back the equipment in the box and label provided and now they are saying they never received it. If UPS lost it, that's on them -- nothing I can do. Now they are constantly sending me threatening emails saying they are going to automatically deduct all these charges from my debit card and/or bank account. They have no right to do this; I NEVER signed up for automatic payments or agreed to use automatic payments.

It is impossible to cancel service. Aunt passed away after several months in assisted living. Numerous phone calls with long wait times to get to a rep. Every Rep. refused to help as we were not on the contract. I would not recommend this company to anybody based on the issues of cancelling simple service. Finally, I got ahold of the installer who informed me to just not pay them. I spent a long time on the phone trying to get them to do the right thing. Nobody should ever use this company for any products.

I had Dish Network for 9 years, was never late on my bill, once. I moved in July of 2016 and put a hold on my service. I actually called to disconnect and they convinced me to keep my service and to put it on hold. Once I moved I found there were trees in my view for the satellites so I could not get service. My service was only on hold for 9 months so they started billing me for service I didn't receive. I called to disconnect and once again they put my service on hold. Now I have a bill for 239.17 for service I never received.

I have been with Dish for over 8 yrs now and never have I been so disappointed on this corporation, they convinced me to sign a 1 yr contract in order to get a discount, but it was all a task because shortly after they discontinued Univision on the Latino package. I will be leaving them as soon as my contract is up, transferring to DirecTV or Comcast!

It is very disgusting to have Dish Network service right now if you live in the Madison, WI area and are unable to get the local ABC service, through Channel 27. Because they can't come to an agreement on pricing, their customers suffer. Wondering why they don't give us a credit while they don't provide the service. Very unhappy.

I have had Dish for a year and regret it. Price has went up and now you have removed local channels. I pay my bill on time every month so how about you guys honor your end of the contract. I hope someone sues you greedy big shots for not honoring you contract. I just bought a $59.00 outside antenna at Wal-mart and picked up local channels and the picture is better. I can't wait to cancel when my contract is up.

Have had DirecTV for past 8 years and prices went up so decided to try DISH Network to save money - HUGE MISTAKE!!! The picture quality was so bad I canceled DISH one week after it was install and paid the $480 early termination fee and went back to DirecTV. The DISH Network picture was unwatchable on my new 65" SONY OLED AE1 4K TV - warning to others - if you have a new high quality 4K TV DISH sends their signals using lower bandwidth than DirecTV so picture quality suffers.

I ordered service because I received a flyer in the US Mail. I was not able to get service due to "no line of site". Dish partnered with the company who mailed out this flyer nationwide. I was charged 49.99 as a fee, which I was promised would be refunded if I was not able to get a satellite signal. The Dish techs came to my home and determined I had "no line of site" and cancelled my order. Now Dish and their partner company do not want to refund my 49.99. Credit card dispute is the only way to get my money back. Disreputable company that partners with disreputable companies.

A year ago I would have given DISH a 10 star rating. Now... BLAH. This ignorant feuding with our local channels is absurd and unnecessary. Keep our DISH the way it was and offer us to pay for that. Not just "shut off" our local TV stations. We went with their Antenna idea and it brings back my childhood for sure. Sometimes it works. Sometimes it doesn't. Holding the antenna and walking around the room until the picture comes in and then realize you have to stand to watch TV. At least my dad paid me a quarter to hold the antenna as a kid. We live maybe a mile from all of our local TV stations so location is not the issue. The "menu" is really screwed up now also. It shows 3 ABC's, 3 NBC's and no show listings so you have to guess if you want to DVR anything. VERY disappointed... I used to brag and talk so highly of them. Not anymore. Time to figure out what to do next.

I have absolutely nothing bad to say about Dish. They offer good deals, from time to time you have a few days in which you have access to subscription channels for free. The bill does not go up like it used to do with Time Warner Cable. If you ever have a problem, they fix it fast and efficiently. Customer care is excellent. If I go on vacation, I get to put it on hold easily. I have had Dish for 5 years and love them!

Really disappointed with the way Dish does business. They give you a rate which you agree upon ave then they raise after your "lock in date" ends, not just a little increase like a BIG increase without any notification. Then you all tell me that there's nothing you can do about it until I tell you I want to cancel. How about you all just be upfront about the cost and teach your employees to have better customer service. Then to top it off I get a notification that I will be charged to return my equipment, without being told ahead of time. Extremely bad experience considering I have been an awesome customer that has been with them over 2 years and never late on my bill. Good luck staying in business with the way you treat your customers and the other options that are now available.

I can't believe that the Fall premiere season is starting and I have no local channels because the bigwigs at DISH and CBS/NBC can't negotiate a contract. Really? And by the way, why am I still being charged $12/month for local channels that I don't have. What a rip off! So unfair to all of us stuck in the middle. Hope you're happy corporate giants as you both point the finger at the other guy rather than solve the problem.

I had my Dish account on hold for 3 months while we were moving. I received a bill due August 2 that said it was on hold from 8/2-9/3. Called 8/27 to cancel services. While canceling she told me that I owed over $100. I told her that account was on hold. How did I have a $100 bill? She said that since I was closing the account I would have to call back and dispute once my final bill processed (weird, but okay). I called them once I received my final bill and they said that my service went active again on 8/3. I explained that my bill said it was on hold until 9/2 and I called to cancel before 9/2 so why do I have a bill. They said that services went active again on 8/3 and that I should have checked my email. I looked back through ALL my emails and never received one email saying that my hold was ending 8/. So do not trust your bill because it is not accurate. We were a Dish customer for 5 years and I will NEVER be one again.

When I called Dish to change from DirecTV to Dish I asked for all the local channels, then picked my package! The technician that came to hook me up was great, he was early, called ahead, did very good work! Everything was great until my wife looked on CBS to see when her favorite shows were on, and the guide said this channel was removed! When I called they said they had a problem with negotiations with CBS and ABC, so I said, "So you're making your problem, my problem? How and why would your problem become my problem? When I called you said I would get all local channels and explained what channels I would get with the package I picked!!"

Most horrible experience ever with this company! Every month it was something new. I only wish I didn't wait for the two years to drop them only because I didn't want to pay fees for moving. Even after I called and dropped device it still want disconnected and when I called back to drop again they told me that my first demand was never made and that there was no record of my call. They even tried to charge me for another month. Finally got disconnected and boxes mailed so I can return items. The email that I even received started that my service was dropped due to nonpayment not for extreme dissatisfaction. Stay away from this company. They will only bring you lies and misery!!!

I received an email from Dish network. The tech, was coming to install the dish. It says on my email he was supposed to get me to sign to activate the contract. Well I signed nothing and I can prove it, so after the install, I just don't like the features, so I called and cancelled it. They told me I had to get a copy of the contract (which will take 20 days) before I can cancel this. That was on September 14th. I got a monthly bill on September 16th. Now they are saying I have to pay them 480.00 early cancellation fee plus the whole month's bill, (132.52). I need help. Dish Network is out of control. And I'm sure I'm not the only one they are doing this to.

New customer to Dish TV. Had it installed now 34 days. On their initial new install they installed refurbished Hopper receiver, all scratched up. They also installed used weather beaten LNB unit at the outside Satellite Dish, which picks up the satellite's. Had signal problem and black screen on TV when turning on TV. Technician came out and replaced the used refurbished Hopper3 and Weather beaten LNB. The signal went away, but turning on TV still get black screen, off and on. Have to push red button on receiver to reboot and get TV to come on. Technician just came out and said the Hopper3 is not compatible with my TV. He tried to put it on 720p, instead of 1080i...which is a downgrade. He said that should fix it, as my TV is not compatible to the Hopper3.

My Dish Network experience has been a horrible one! I was lied to about the channels that I would get in my package only to find after installation, these channels would cost $20 more. When I called to cancel my service the first time, they offered me $10 off the bill per month. It still bothered me about being lied to and now being charged for cancelling my service not even 24 hours after installation. I decided to bite the bullet and eat the early termination fee and the customer service rep was very rude! Let’s say that I will recommend to anyone to stay away from Dish!

I used Cable for years but switched to Dish because the cable company kept increasing rates. I told the lady that was helping me that the main thing I cared about was sports. She failed to mention that they have had a month's long dispute with NBC and ABC and I do not get those channels. So far I have missed the opening game of the NFL and will miss the Sunday night football games which are normally some of the better NFL games. I am always leery of contracts as well and she claimed it would be a $120.00 fee for canceling services that would be pro-rated which did not sound so bad. After calling and complaining to Dish about not getting important NFL games they then claimed to cancel would be over $400 dollars.

When first installed we had problems with installation and fees changing for one thing or another. Now, they have me in collections for something I had less than 1 month. All of their equipment was returned. Be warned that they will cheat you.

Since 8/20/18 - 9/10/18, I've been having major problems with the Hopper Sling. Problems ranging from, the TV continues to go into standby mode every 2 minutes not allowing me to watch TV. The system shuts entirely down and when it comes back up everything is in Spanish. Another problem I'm having it is the remotes are terrible. I've been speaking to the text since August 20th while they are reading off scripts. I now know how to troubleshoot my own system. I have had two Hopper Slings replaced in 7 days the TV would work good for maybe 2 days and then back to the shenanigans. September 11th 2018 what be day 21 without consistent TV services.

Internet has not worked for weeks. We made an appointment and no show no call. We had email saying we had an appointment. When we called they said it had not been scheduled. We had to reschedule and I asked what happens if this occurs again and they said we would have to reschedule. I can’t miss that much work so I am going to cancel and get DirecTV which isn’t much better.

I was lied to on multiple occasions about getting the service I wanted, when I order I was told I would still get the Echo Dots even since I ordered on chat, and discussed getting services for 3 4k TVs and was assured that was the case and 0.00 out of pocket until the bill came due. After getting the email and confirming the order, no Echos, so I called about that and the guy gave me a discount instead on the Dots, fine with me. So after checking again the boxes were not 4k boxes so I called again and had them confirm that I would be getting the 4k and my schedule install was still a go.

I would give Dish a ZERO star review if possible. They're hands down worst customer service I've ever received, talked to over 10 people and kept getting transferred for a simple request to talk to a manager and buy a football game. I will never use this service again I was put on hold for about 3 hours on and off again and still never had my problem fixed. WORST COMPANY to use and will be letting everyone I know to cancel if ant problem because you will not receive help. Once again DO NOT waste you're valuable time and money on such an awful company. I would rather watch nothing than pay them a cent.

I recently had my DISH TV programming put on pause from May 13 to September 1. (On a long vacation). They neglected to tell me that the same special promotion price would not be the same, I was told I should have read the disclaimer, sorry not doing business with a company when there’s a problem tells me to read the disclaimer.

I had $200 worth of video on demand charges here on my day off. When I called and question I was told that from August 20 to August 24 their head in their late 20s video on-demand movies you rented from my remote in my home. I live alone with my 85-year-old mother, She watches one channel. I work at home. I am here, virtually, 24 seven. There was literally nobody else in the house during the day. They were absolutely bogus charges. Just credited me for three. Which did little to help. I am at single wan. This will absolutely be a financial hardship to pay.

I never had cable and decided to go with Dish 4 years ago. I had to move away quickly and the equipment got lost in the process. Dish told me they couldn't do anything about it. So now I have to pay 1200 to them just for the 3 months I used them and they won't forgive me or help me out in any way until I pay for equipment. Bad thing is it's the only negative thing on my credit that keeps making it go down. I'm a single mother of two and have bigger bills to pay. Dish should have gave me insurance or something on the equipment. I guess satellite tv is not for us. We are now using antenna, Netflix, and Sling for our viewing pleasure. 30 to 50 a month can't beat that with 60 dollar internet. And if we don't want Netflix or Sling we won't get any fees for not paying. And antenna was a one time cost of 30. Just letting y'all know Dish does not care about their customers' hardships.

I'm a new mover and had appointment scheduled last Monday for a technician to come install internet, was a no call no show. Called and scheduled appoint for Friday and was also a no call no show. Called and they assured me Monday at 8 am, no call no show. I'm out 3 days of work and still no internet. Worst company ever and I understand they have a 3rd party contract for internet (CenturyLink) yet they can't get their ducks in a row. Canceling service and going elsewhere.

Having the same trouble with My TV now for months. 3 techs have been out. One yesterday. Now I need another tech, and the won't schedule me one before next Saturday. I live in the woods. I watch TV is all I do. Your customer service reps tell me to watch my recorded shows, well I can't. The tech last week told me the problem was my receiver. I lost 349 hrs of my recordings, then another rep tells me I can watch TV on internet. Well I dont have internet available at a price I can pay. I am disabled on a fixed income.

One year ago today this company took 24 hrs to install a dish. One year later they now want to take 24 days to retrieve their junk. Absolutely no service available for more than 5 months. I call for a tech and they have no one available for more than two months out. In addition to having to pay monthly charges absolutely no service they now want to charge $250 to disconnect. Plus $50 for me to return them their equipment. And I have to pay out of pocket to have the damn dish removed or they can send someone to me who charges $95, to remove their garbage off my roof.

Hopper is the worst, programming is the worst, service is worst. Finding out all the lies and misinformation after signing a two-year contract is a scam. Can't believe the federal government hasn't shut this scamming company down, instead of letting them profit by lying over and over to the public. Would not use them if it was for free!

We switched to DISH when DirecTV got too expensive. Big mistake. We lasted 3 months. For $10 more than what we paid with DirecTV we didn't even have local channels. Every time it rains (not storms, just rains) the picture goes out. The DVR graphics are terrible and not nearly as user friendly as DirecTV. Best part is the horrible customer service when I called to tell them I wanted to cancel. They literally would not let me cancel, just kept telling me how dumb I was for wanting to cancel early. I will overpay with DirecTV any day before I will ever go back to or recommend Dish to anyone.

I live in Morristown Tennessee. I recently got a position as a special education teacher with the Knoxville area school district and the school to which I was assigned is 50 miles from my current residence. Since my lease is up anyway here in Morristown I decided to move and get a place closer to the school so that I would not have to continue to get up at 4:30 a.m. every day to get to work on time at 7:30. I called DISH Network and explained that I needed to cancel my service and was told I would have to pay a $200 cancellation fee because I still had one year left on the contract. I told them this was preposterous and explained that my lease was up where I currently live and I could not continue to have DISH Network because the place where I am going does not allow satellite dishes and they have cable TV instead.

I am a DISH customer but am getting very unhappy with the programs provided. Many of the channels are advertising and your GRIT country channel 217 gives the same movies over and over again, only changing every once in a while!!! What a rip off.

Called on July 5th to cancel service for mother in law due to going into nursing home, service was only used for one year, was asked by them to possible check into if she could transfer her service where she was going and got info. on early termination, and also what I could send in to possibly avoid the early termination fees and where they could sent return boxes where she is at already has Dish for service. On July 11th I faxed the required information to them. Five days later I called to see if they got the papers and was told yes, but could take up to 20 days to decide, so I waited.

My family used to have Charter for our TV and internet, but that was before Dish paid our apartment complex to force everyone to switch to Dish for tv and internet. Since then I can hardly watch Netflix without several minutes of buffering for a small amount of the show, and I cannot play any game online if even one other device is connected. I would NEVER recommend Dish's internet to anyone ever.

To place an appointment, you must to provide a credit card for them to schedule a repair person. When service person gets to your house must to tell you at front what is the cost, never happen to me. Service person, finished work and they do not have any paper work, just a cellphone where me as a customer needs to sign. Nothing shows on the cellphone, no cost, no type of service, nothing. You do not get anything in writing at the moment, but he tells you how much approximately will cost you... 10 minutes later after repair guy left, got a warning from my bank, some money was withdraw from my account without my consent.

I receive marketing emails and the only way to "unsubscribe" was to write a letter or make a call. I make 8 calls and was told I would be put in touch with a customer service rep... I only got put back into the forever long hold. I am now holding for a rep who claims she can get me removed but it can take up to 30 days. Now I am told it will take 10 days to be removed. I spoke with Teresa. I was adamant that was not going to work. I never subscribed, I don't want DISH and I don't like spending time to get my email removed from their system. I also called the company on their phone number for sales, talked with someone there... not sure about the results.

November 2017, I canceled Dish Network. I had been with them for more than the 2 year contract. The man said I was wrong and that I needed to pay $10.45 for 5 months and return one receiver then and the other in 6 months, in boxes they would send me. I started paying and returned the first receiver in December 2017. I paid monthly as agreed, in March 2018 I received an eBill for 19.43 and mistakenly just paid it. In May I received an eBill for 23.45 and mistakenly paid it. I received the second return box the end of June and returned the second receiver. Contacting them is difficult, I keep getting transferred again and again. I have been told to call: **, It rings once and nothing happens. No one ever answered on 8/13/2018. Now I keep getting told I still am getting Dish even though they sent the boxes for equipment returns.

Well we just wasted 3 hours 30 mins of our Saturday with a first call to customer support and transfer call to customer service (who never answered at 38 minutes waiting). Another customer support call with no resolve of the problem that they admit to be technical issue. Both customer service reps say the techs are working on it but they cannot give a timeline. Just that it is a problem that will fixed some day in the future. We pay for this service so we can record programs but our recorded programs keep disappearing. We are very unhappy customers. We upgraded to a HOPPER three only to have these issues continue. This service is not meeting the basic need of being able to record programs and binge watch at a later time. Dish services is costing us a lot of money and providing only frustration. What good is it to watch a few episodes only to have the following 4 or 6 or 8 disappear.

I'd give these brain-dead RUDE buffoons NO STARS if that were even possible! When I moved into my current home there was a "DISH NETWORK" satellite on the roof, I NEVER wanted their service, and I NEVER had their service. Yet when I called them to come take their equipment off MY roof that someone else that owned or rented{?} the home before I bought it had put their service in. Anyway, tech comes out to remove equipment because it's NOT mine and I had nothing to do with their service or them, I despise satellite, had other companies in the past and every rainstorm, cloud cover, etc. the tv would just show a snowy, static screen.

I was without service from DISH TV due to equipment malfunction. Called to set up appointment to have issue fixed and paid the appointment fee. Specifically stated that the appointment had to be after 230pm due to work schedule. Was assured several times this was being accommodated. The day of my appointment the tech called At 1145 am to state they were there. I explained I would not be available until after 230 pm and this was already established previously. After some very rude and less than helpful customer service staff offered no resolution I asked to cancel service and was not going to continue to pay for TV services could not use. In the end I paid 60 dollars for an appointment that never occurred. 109 each month without service and 280 for cancellation!

I called to see what Dish offers, vs Direct, one lie after another. I was told no contract, I have a two year contract. I was told first payment due in two months, lie. Two weeks later, I would receive a 50.00 Visa card, lie! One lie after another, no one wants to take responsibility. I will buy my time, 22 months I have left... I will count the months. I'll be 70 when my contract is up, they suckered me, live & learn.

My parents have been DISH customer for years. My parents just renewed their 2 years contract last year. My dad passed away yesterday unexpectedly and just because my mom's name is the only name on the account they would not help her. She can not afford to keep paying almost $150 a month without any income from my dad. They basically said, "Sorry. If you cancel it will be $500 early termination fee." Such a heartless company. The reps on the phone were cold and completely inconsiderate and rude. My mom will have to file bankruptcy as it is and now she'll have to add Dish network to the bankruptcy.

If I could give them zero stars I would. We are locked in for 2 years, because it would cost $489 to cancel early. It is the s-l-o-w-e-s-t internet ever! Only 2.4 GHz bandwidth! It goes out if there's a cloud somewhere in the sky, and they limit the data to 50Gig. After that, dial up would work faster. The reason they have such an exorbitant cancellation fee is because everyone would cancel the first month. It's the only way they can keep customers. As soon as our 2 years are up in October, we're outta here!!!

After over 10 years of service, I recently put a new metal roof on my house. When trying to get a technician to remount my Dish it became very apparent that it was going to be painful. After hours of calls that all went overseas, I finally gave up. The overseas calls had an agent asking for my credit card number which I was NOT going to give over the phone. When I reached a "Customer Loyalty" agent he seemed very empathetic to my experience, offered to have someone there to mount it 2 days later at no cost.

They insist we have a wireless Joey which we never had, and now that we have cancelled service they are charging us for it. We only have one TV and their technician hooked up that TV to a hopper. He did not hook up anything else. Yet they have been charging us for months for a wired Joey that we own and that has been sitting in a drawer. Since their technician did not hook it up there is no way we could have been using it. Their customer service, including a supervisor, is totally rigid and will not do anything to resolve the situation. He says since the technician didn't write down how many Joeys he hooked up that they can charge us for what they want.

I live in Temple. Houston Astros and the Texas Rangers are blocked out. WTF? I pay for Dish, they make a fortune off advertising. That is obvious since about half of the time spent to watch a show is seeing advertisements. Someone please tell me how to get out of my Dish contract.

DISH added a protection package on my account without me knowing and they do that when you're do the paperless billing and you can't track it so they create a fraud and screw you over. They don't care anymore. They got so big where all the people just don't care and don't want to lose a customer.

I have had Dish Network for a few years. In that time, I have had techs out several times the first year due to signal loss. They fixed one thing. The rest of the time it was weather. I lose signal chronically due to "weather". Today was just another day of clear, sunny sky that lost signal "due to weather." Lasted about 15 minutes (still no clouds... just sunny sky). Even in a light rain, it loses signal often. My experience with Dish Network is that it is very unreliable and customer service can be difficult to get to via the website. Phone call is better but after you follow all their instructions, they say it is weather related and it will pass. That does not help the fact that my DVR recordings are interrupted or lost and if I'm watching live, it is interrupted. The service is pricey for the amount of interruptions it experiences. I do not recommend Dish Network to anyone.

First, I have to agree with many others; dealing with Dish can involve hours of phone calls with multiple "account specialists" only at the end to get no satisfaction. I have been a Dish Customer for many years and have had many frustrating experiences, however, the most recent, has been the very worse. When I first contacted Dish a month ago I was paying $102 per month but offered a better program by a competitor. I felt it was only fair to give Dish the opportunity to respond before disconnecting. I spent much time with a "specialist" who offered me a $40 per month discount which at that point brought my bill to $73 which was perfect for one year and I agreed to a 2-year contract; the 2nd year was $113.

I’ve been trying to upgrade my DishNET system for a very long time now, as they, Dish, said I am eligible for a free upgrade and I’m very happy about this, but unfortunately being disabled & chronically sick has caused me to have to cancel & re-sched my appt’s for the upgrades, & I always call and explain the reason I need to re-sched.

After cancelling Dish, decided to go back, they told me they had a Welcome Back Price, of at least 15.00 off and 5.00 off for direct pa. Called in, asking for a U.S. rep. was disconnected 5 times until someone who said they were in the U.S. answered. Was told they had a special program at like 22.50 to 33.00. But we had to sign up first for 69.95. Going thru all the questions, I was told we would be put into another Dept, to get this price, but not to worry we would not be charged 69.95.

I really like your remote voice command. With that being said I tried with three customer service reps trying just order your product and was stopped in my tracks. They told me I had to fill out a credit application to purchase a $59 product. I told him I am stunned and pissed off. Two male reps lashed out at me and talked over me. He said I would not have to perform an application but my rates would be light. My general opinion: Worst marketing (liberal). Talking over you (liberal). Sound like a scam (liberal). How would their caring attitude be in taking care of their customers (liberal)? I hope a lot of folks read this. I didn’t mean to turn this into a political statement but had to point this out.