DISH Network Reviews

I have had Dish for 11 years and have had trouble with them for most of that time. Recently my receiver starting stalling in the middle of a show and then it would freeze. I would have to skip over part of my show. I have called at least 4 times and they have "supposedly" fixed it. then they sent out a technician and he "supposedly" fixed it. It is still not fixed. I called and asked for a new receiver and I wanted the newer upgraded version, but they sent me out the same one that I have had for 11 years. AND, now they want me to set it up myself. I have called them and explained that I CAN NOT do it myself. I have health issues. After 30 minutes on the phone with someone I could barely understand, they are going to send a technician out "next week". I HAVE NEVER BEEN SO DISAPPOINTED AND ANGRY WITH A COMPANY! Just saying!

I have called 8 times to cancel my service. I have been denied., Put on hold1 hr 15 min, passed around, given wrong info concerning my acct., Given international phone numbers instead of US cancelation number, sent to S Africa 5 times where they speak hardly any English and they laughed at me, did I say hung up on? I still have not been able to close my acct. Please, please do not use these scam artists. I had been a customer for 21 yrs... Never again.

Updated on 11/02/2025: Dish Network promised a refund to my dad's estate after an automatic charge after he died, but instead after nearly 8 months of me calling repeatedly and being told a refund was being sent, decided they were going to defraud my father's estate when they knowingly charged him after his passing. I would rate them a 0 and hope that other people do not use this company. No one deserves to be treated this way. I've wasted countless hours of my time speaking to these people. Even when I had Dish over 10 years ago, I experienced extremely poor customer service and overcharging. There are better options. Please save yourself the stress.

We just got Dish Network, switched from Direct to give them a try. I would suggest you stay with the company you have or get Directv. Our satellite stopped working and they can’t come out until a week later to fix it. They obviously don’t have the manpower to keep their equipment functioning. Never had this problem with directv. Do not get dish network, customer service is only good at reading off the screen.

It is very frustrating that the Detroit Tigers are advertised in certain channels for example on TBS tonight but we can’t see it because Broadcast unavailable in your area! I know Bally has it on their thing and that’s a subscription, we already pay a high price on Dish we won’t do that. It is totally unfair for us as Detroit Tigers fans not able to see them play! Something has to change!!

Why does your company switch channels without my approval. One example is when I watch FOX News. You guys switch my channel once every hour to NCIS. I don't want to watch NCIS. I am about to cancel Dish. I have lots of friends who watch FOX. They are about to cancel it as well.

After 4 months installed equipment failed. Dish refused to replace it. Technicians sold me replacement equipment for $400. Subsequently, periodic recurrent failures were the norm. Dish business model calls for ME to go around the house unplugging/rebooting different pieces of equipment, under the direction of helpline workers whose first language is definitely not english, with uncertain degrees of success. When all else fails, after wasting an hour or more of my time, they will send out a contract technician. HINT: Threaten to terminate service, they send technician. Best to avoid this company altogether.

DON'T THINK THEY DESERVE ONE STAR BUT HAD TO SO I COULD LEAVE MY REVIEW. I’ve had this service for 26 years and I called a month from this date to lower my package. I get bill to find out they did not give me what I want. When I called they said I never called??? What???? I know I called. Then I’m still stuck with a ceiling that was damaged by this satellite they put on my roof. Called about that and they just sent someone out to so called repair roof, which they didn’t do and a company came out and primed ceiling. What’s that supposed to do. My ceiling needs replaced to this day because of their satellite. I see waves in my ceiling. Never did anything but cosmetic damage itself.

We had Dish network since 2008 (earlier on my name and since last 11 years on my spouse name). Last year there was ongoing intermittent service outage. They said it was the box issue so they switched me to new hopper box with new contract. Last month I found that, without any notice, they removed the legacy mega pack from cable, that I was using and it was no longer available on Dish cable. The only alternate option left with me was to watch them as streaming channels, using my home internet.

I had Dish network for several years and had nothing but trouble with it and to get someone to speak to and understand them is harder than ever. I highly doubt not I would not recommend at all. It constantly goes out then you gotta call. Have them walk through the process and then if you get movies they go out as well and you have to call them to. I would stick to cable because seeing enough very soon enough they’re gonna have fiber optic.

So I called in due to the fact that my Joey quit working in my bedroom today. Once I explained my issue the representative talked down to me and treated me like I was stupid. First he tried to say that I must have changed the input on my TV and that would fix my problem. Then after he finally listen to me, and I explained that was not the problem and that I’ve gone through all the troubleshooting steps. He’s decided to order me a new Joey. Told me it would be 1 to 5 days for my new Joey we get in, and when I asked, what was I supposed to do towards my bedroom TV for the next whatever, offered me no compensation for my loss due to my Joey failing.

45 days with Dish TV. I spoke to an online Broker. At no time was I told a $400 cancellation. Living on a fix income. I would not agreed on service. Right now am fighting this fee. I spoke to someone nice. Adam.

So unfortunately I've been living in hotels for the past year and I came to one that for the first time has Dish Network. How do I know because channels are blocked out where it says upgrade to the hopper to get this channel and then half the channels at work have no volume So tonight when I'm trying to watch the Denver nuggets play Oklahoma on TNT that has absolutely no volume as does TBS and one other channel. And it's been that way for the past week and a half since I've been here. I've been staying at hotels like I say for the past year and never had this problem at any others with any other services but then again I mean what do we expect from Dish old technology old problems that shouldn't be problems anymore.

I had Dish network for over 10 years. Pay my bills on time. In one day I had no service. I was told that I was on a legacy pack that no longer existed. I live in the mountains of Colorado. DSL is all I can get. Never an email a letter Nothing letting me know that they were doing away with my service. They just dropped me. We’re not interested in finding anything else for me. Told me to call another company which I did and was out service for a month due to them. They would not refund the money. They just kept charging me. Awful. Awful company. Go with whoever you can go with. Do not go with them. This network sucks. And they lie.

Dish Network for two years with no issues, then a branch out of our tree falls and hits our dish. It took them four weeks to come and fix our dish so I told them enough was enough and that we were switching companies. I do not recommend anybody getting this TV service. If I could give a negative star I would give it a -100

Warning to all customers on AutoPay with Dish Network, be careful and read your statement as soon as possible to avoid sneaky little surcharges and "protection" plans!! If you are in the habit of not looking, you are probably paying too much!!

Dish cable has very unscrupulous billing practices. They say you are locked into a rate for 2 years and then continue raising your price stating only package price is locked in. Still can raise fees and local channel prices. Horrendous customer service. After many calls to lower price I finally called to disconnect. Agent argued with me and made it very difficult to be disconnected. Then when finally convinced him nothing he could say would change my mind he charged me $54 for boxes to ship their equipment back and said I also would need to climb on my roof and send back a piece off their satellite dish. Very dishonest company and higher priced than almost all competitors. I would never use them again. Much cheaper and BETTER options.

ALERT watch getting DISH to install the satellite on your roof. They did ours and NEVER caulked around the bolts or the holes on our brand new roof and 4 years later we cancels due to price and have rotted roof cause of poor install and they refuse to fix or 5 year old 40,000 dollar roof and we only requested 2200 to fix the little area and even sent pics and they denied the claim. So BEWARE of your damaged roof due to poor installation before it rots your roof. NOTICE the pics I included. Before removing the dish here is NO caulk over anything for the last 5 years so all the rain went to my roof system

I would have LOVED to make the switch to DISH, but when I called for a rep. to come out just now? (4/24/25) I was told, "Sorry, we can only do so IF you initiate service with us". What a bunch of malarkey...HOW unprofessional IS THAT? VERY. They have lost my interest entirely now. A true farce of a setup, that's for sure. Not "blind" enough to buy into THAT kind of setup and the shame is on THEM. P. **, Summerlin, Las Vegas, Nevada

What a RIP OFF!!!! I paid the last bill and early termination fee!!!! And later I received a $61.89 for a "non refundable programming" fee!!!! MONEY HUNGRY COMPANY!!!! I DON'T RECOMMEND THIS COMPANY TO ANYONE!!!!

I signed up with Dish when I first built my house in Florida. From the beginning I was having issues with it. After 4 yrs I finally had enough. They had come out 5 times to replace the Joey, the Hopper and the receiver. Never fixed the problem. Also problems with using the DVR function. When I cancelled they said I would have to pay $20 per month on what was left of my contract. Then when I asked them to remove the DISH device outside, they said they would charge me a service charge for a technician to remove it. Then they also said that I would be charged a fee for each box that they send me to return all their equipment. WOW that is what I call customer service. NEVER USE DISH.

I will NEVER as long as I live go with Dish again. My mother was 91 years old and they locked her in a 2 year contract. If her payment was late (due to USPS) they would cut her off so at one point she was without service for 2 weeks by the time they got their payment. I canceled her dish back in November 2024, due to health and her living with me all year in 2024, She died in April and now they sent her to collections, because of the remaining contract. I called them about this and I got told we are in the business and a contract is a contract. Screw you Dish Net.

April 11, 2025, I had the pleasure of speaking with Jessica regarding a connection loss on our tvs. Jessica had an accent, which I thought would be an issue, but turned out to be the total opposite. She was extremely kind and compassionate. She articulated perfectly, spoke slowly and made our interaction easy and smooth. She was patient as I ran between tvs, saying take your time, etc. I can't thank Jessica enough for making me feel at ease. And the best news is she fixed the issue.

After 12 years we decided to cancel our account because we wanted to go with another provider. I called customer service to simply cancel our service and send back their equipment. The person on the phone kept telling me I did not want to cancel because of great deals. We were paying $192.00 per month. I said no I just wanted to cancel and she kept on and on and would not cancel the service for 23 minutes. I finally blew up and she finally agreed to cancel our service and would send a shipping box to return the receiver. At a cost of $35 to us. They will try and not allow you to cancel your service by hounding and wearing you down in hopes of you just giving up. Never deal with Dish Network unless you want to get screwed over.

Every month I get an email notifying me that my Dish TV bill is ready. For the last four months I cannot log in to my account to look at the bill. When you call customer service you reach someone in a foreign country you can barely understand if at all. However if you call the number to sign up, an onshore person in Florida answers who can actually speak English, so when I explain the problem, they transfer me to someone offshore who can't speak English. The customer service is pathetic!! I will be looking to change to DirecTV shortly.

In a nut shell: I am a senior and customer for over 20 years. I called to see how I could have my bill lowered due to fixed income. Was roped into a 2 year contract unbeknownst to me, and was unable to cancel unless I paid a crazy amount of money. They said I could save $5/mo to switch to a non recording receiver. Now instead of paying $50/basic I was grandfathered into, my bill is $86. for just basic, no local channels with no recording receiver. I asked to switch me back to my old plan, they said no, too late. This company has criminal business practices, unethical and plain wrong! Spending several hours on the phone on multiple occasions speaking with people unable to resolve my problem really made me disgusted. Stay away!

I was a Dish customer in 2023.. I returned all equipment and all was fine until 03/30/2025 when Dish reported to my credit report that I owed $ 631.00 to Dish. I called and was told that they made a mistake but I still owed $ 90.00 two years later??? I told them I will be getting a Lawyer. I will never and will not recommend them to anybody.. A complete SCAM.

Dish just stole $744 due to being on pause & not using their service for over three years. Who does contracts anymore?? The cancellation and termination fees are absurd. I still am returning their Hopper receiver but having to pay ridiculous fees, I would never sign with a company like Dish again, even the year I used the service they started blocking channels like ABC, ESPN, etc.

So, I have DISH through TDS Telecom. The prices increase every couple months even though it's supposed to be locked in for 2 years. Called TDS and they talked me into their new service & was supposed to cancel my DISH subscription. The subscription was never cancelled! Been on the phone with DISH and they see a note it was supposed to be cancelled, but nothing they can do. Told me to call back at a certain time. I did. Now they say to call back at another time, nothing they can do!? Terrible customer service.

It's become an expensive and the system has deteriorated rapidly in the last year. In this month alone I've been unable to record a full program, even with preset limits. It displays that a network is changing over channels and the change doesn't happen. During that time I was unable to watch shows on the old channel. I'm paying too much for the limited service I'm now receiving.

I just canceled my subscription with DISH due to the poor reception and that they are not an honest company. When I first became a customer I was told that their signal has a 98% success rate. That is an absolute lie, it only takes a light rain shower or just a few clouds to disrupt the signal. Next when you try to call customer service there is always a wait. I have not made a call to them without having to wait at least 40 minutes. Then when I finally get through their customer service reps are extremely rude and not helpful at all.

We’re quitting Dish Network after subscribing to them for over 17 years. Over the last several years their service has become so unreliable that several times a week we suffered some sort of service interruption. After dozens and dozens of telephone calls and numerous service calls the service did not improve and continued to get worse. Over the last 2 years every piece of equipment has been replaced. The last solution the Dish said we needed to do was to switch two of our Joeys from wired to wireless. This solved nothing and made the reliability significantly worse. During the most recent Super Bowl we lost Dish service 9 times. Sometimes the service returned on its own after a few minutes, but most interruptions required resetting the connection between the Hooper and the Joeys. Two days in a row we were unable to get any signal at all.

So sorry we ever left DIRECTV. It was a lot cheaper and they always had promotion offers. 45 dollars off for a year!! Absolutely nothing with DISH! The worst. Can't wait for my contract to be up and go back to directv!!

This company is by far the worst I have ever dealt with in my life. To start with when I signed up with them they promised me a 100 dollar gift card that I never received. It didn't matter how many times I would call and ask for it they refused to give it to me. Needless to say that was the least of my worries. Within 3 months I had them at my house 3 times. Eventually they ended up unhooking some of the equipment that I purchased to make the rest of it work. Customer service is the worst I have ever dealt with. Sometimes you will sit on the phone for an hour and after that they still couldn't help you. They gave me a 3 year price guarantee and they still went up on the price. Unless you're into nightmares stay away from Dish. I hope this helps someone else.

Stay away from Dish! I just found out my bill is going up from $128 a month to $190 a month. No one notified me of an increase giving me the option to decline. When I called customer service they told me they had a great offer for me. They said they had a promotional offer that would be locked down for two years and the rate would never go up and I would remain at $128 a month after 20 minutes on the phone. They came back and told me the offer was to go with DIRECTV! The worst! Stay away from them!

We cancelled our service because we found something less expensive and without any hardware that would occasionally stop working. A month later, no technician has come to remove the satellite dish from the roof and pick up the DISH hopper and joey. I inquire as to when someone would be coming. The agent said because she couldn't find our account and we are no longer DISH customers, we would have to hire a company to come and remove the dish, at our expense. She would send packing for the other equipment to be sent back. I asked how she could send anything to us without an address. She said she has our address. This makes no sense. A supervisor simply repeated the hogwash. Customer service is very lacking with this company.

They will not debt your scheduled payment then interrupt your service and you have to make another payment to get service restored. Then the scheduled payment as well as the payment both get deducted from your bank account allowing DISH network tom draw interest on your money for 17 to 21 days before your money is returned to your bank.

My experience started 36 hours ago with three calls to tech support, my problem was a 1303 message and of course each tech went through their check list to no avail, I constantly told them all I think it’s a internet issue however on the wireless tv I was working with there was no options for internet. My friend came over and suggested I try the diagnostic on the main tv with the hopper and lo and behold I could sign into my internet two minutes later all was resolved. My question for Dish is why through all this did their techs not once tell me to go to the main tv and check the internet connection. Terrible training. This needs to be improved.

At least twice a week since I've had Dish the Joey in my bedroom goes blank. No code no nothing. Sometimes for 2 days. I requested a female service person for very personal reasons but they cannot guarantee a female. I don't want a strange man in my bedroom. Sunday my Joey didn't work for about 36 hours. Today it's off again. Wait time for CS. . . 25 minutes. SMH.

STAY AWAY FROM DISH NETWORK. No one is willing to help me with an issue that Dish admits is their issue. It has been almost 3 months since trying to solve my issue and they either keep throwing it back at me or they will review with tech support and get back to me, which never happens. All they seem to be interested in is their high price to watch TV... They aren't worth the 1 star I gave them!

The downside of outsourcing your customer service to a foreign country is that it’s almost impossible to understand them. It become clear today after having to call them twice is they simply do not care!

We have been with DISH for a couple of years, mainly because we live on top of a hill and can’t get cable. On average, we lose our picture about once a week and have to reset our box. Try Bing to get help from “customer service” is virtually impossible. Stay away, they are terrible. I’m looking at other options.

Dish has been charging our account $11.99 for what they are calling insurance which we never agreed to. Folks please do not go with Dish TV. In February Dish increase this so called insurance to $12.99 without telling us which is against the law!!!! BOYCOTT DISH TODAY

After 14 years of service I needed to cancel my DISH TV satellite service. Customer service said I owed $300 dollars for early termination due to an equipment upgrade 10 months ago. The timeframe he was referring to was when I had my roof replaced and the dish remounted. At the same time a DISH rep told me my equipment was obsolete and I was entitled to a receiver upgrade for free. I asked if there was a commitment and she said 'NO'. There was nothing wrong with the equipment I was using. Apparently she was wrong and now I owe $300!

I canceled after being a customer for over 30 years. They wanted me to return receivers that I haven't had for over 6 years. When I called customer service, the rep said I was being a little uptight over it.

DISH satellite great for a couple years. Then pricing increased yearly with no service changes by consumer. Then many days satellite would not work. Wasted much time on phone to get technician to come out days later. No TV service due to DISH main satellite issues again no TV for days. Was with DISH 16 yrs and cost more than what other family paid for theirs. Called 3 different times over last 3 years to get price reduced due to loyalty. DISH would reduce for 1 year then go up more.

I literally had to just hang up. I called to stop their service and I'm on SSI and sick. The lady refused to let me stop service. I was literally begging please just let me stop. After the fifth time I'm shaking and begging please please just let me stop my service I told her my mind was made up. Don't use Dish they also tried to make me upgrade and pay more when I was in a complaint call about my crappy service. An old lady should not have to beg to stop service. I was crying shaking and finally just hung up.

"10 to 11 minute. Press 1 and we'll save your place in line and return your call." When? That was 3 days ago, still waiting!! Never NEVER resolve my issue the first time I call about anything! I really really wish someone would listen to my last FOUR calls to you (but I know no one will). First call was given false and inaccurate information. Second call the associate, though he did try, was not able to resolve the issue and again was given inaccurate information even though we were on the call over half an hour.. Requested to be transferred to a manager and that associate was immediately able to resolve. Third call call different issue and was UNDELIVERABLE!!

I give DishTV a 0 because every time I try to ask for replacement equipment after trying everything and equipment still doesn't work, they still give me the runaround. I would not recommend DishTV to anyone at this time!

Dish TV will increase your monthly bill with an explanation that's makes NO sense. They tell me they don't own channels that they're on the back end whatever that means so if you choose Dish be ready for your bill to go up constantly with an explanation that makes NO sense whatsoever.

I am really disappointed in your business practices. My dad was forced to upgrade his equipment because his old equipment no longer worked, in turn he was greeted with a 2 year contract before his other contract was expired. So he is under TWO contracts at the same time!!! Now because of all of this he wants to cancel his service and being told he needs to pay $480 early termination fee.... This is criminal. I spoke with a few agents and with no help. I asked for the recording of him agreeing to this new contract but said it wasn’t available….

I would give them zero if I could. I have been a customer since 1998 when there was such a thing as customer service but now no more. I have been trying to cancel my service for months. I call Dish and tell the person that the service has not worked since the Spring of 2024. I am told that they do not have the power to cancel my subscription and am transferred to a phone number that no one answers. They are still charging my credit card even though I called Discover and told them to not accept the charges. Total fraud and stay away from this company.

I had the worst experience with Dish, I tried to cancel but they said I waited too long, the technician did not show me where it was putting the dish if he had I would’ve sent him away, my house was recently painted, and right into the siding, I ended up canceling and was charged 600 $. They won’t remove the dish!!!

before you decide please.

I had to renew my subscription with Dish. The subscription was for my elderly parents. Dish told me that they would work with me on an early disconnect fee if something happened with my elderly parents because they were informed at that time that my parents were ill. My parents fell one was in the hospital for 4 months can never return home. Father passed away. Advise dish, returned equipment, emailed documentation that the lady said was all that I needed it was from the hospital that they were in. Said they would credit me back the early disconnect fee.

Very watered down content and isn't carrying many good channels anymore. Very expensive, can buy 6 or more streaming services for the cost. They Won't ever pick up the phone to allow you to cancel, just wait on hold for an hour then they hang up over and over again. Can't cancel online. Super poor customer support. Hoppers overheat. I like the DVR, that is about it.

I was with Dish Network for years to be treated poorly. I have talked to several customer service representatives with them and they said I would be charged a certain amount per month to finish contract. I went to cancel and now it is double the amount and then tried to charge me to return their equipment. I will never subscribe to them again.

Worst customer service ever. 45 minimum hold with no option for a call back. Then they disconnect you if you are asking to reduce services or if you are not fast enough to respond when you finally hear a voice on the other end. How are these people still in business?

After 9 years of service, I called to say I was moving and did not need this service anymore. I have been very careful of no contract extensions. However, my 93 yr old husband (very disoriented) talked to them Sept 14 after a 3 week hospital stay and possibly verbally agreed to an extension when asking to add a sports channel at my house. They said I will owe them for 21 months about $2500. So, I am furious. My husband had a major accident at DIA and paramedics took him to University Hospital. He is still not better. Just took him back to Naples, Fl where he lives. He temporarily stayed here. Just sent Attorney General's office a letter.

After being with Dish for about 13 years I received a letter stating that their new "Hopper" might be a new option I would like to consider. A new Dish and cable along with a new unit on the inside was installed. A couple of months later the cable came loose from the side of our home. I was told that it would cost me $95.00 to send out a Service Tech to fix it. I thought to myself, why not send the 1st Tech that did not install it right the 1st time and allow him to pay the $95.00. That's the First time they tried to steal my money.

I wouldn't recommend Dish to anyone. They change your channel lineup at will. Allowed customers to watch Paramount until the finale of Yellowstone. Then conveniently has no access to the paramount channel. Was told it wasn't in my lineup and would have to upgrade; how convenient! On top of that they allow non employee sponsors access to your account. I once thought I was speaking with a dish employee. He was able to turn my access to programming. By the time this crook got done with me I had to shut down multiple bank accounts and it took another 5 months to stop all the contracts this thief signed me up for. And I'm stuck with these crooks for another year. It was horrible. They need investigated and shut down for misrepresentation in fraud. Would not recommend them to anybody.

Terrible experiences trying in cancel my account. Waited on hold for 38 minutes. After numerous times me telling the representative I wanted to cancel they continued to give me more options. It was borderline harassment making me stay on the line another 15 minutes trying to cancel. I spent over 50 minutes canceling my account. I will never do business with them again due my experience.

I am extremely disappointed with Dish Network and their dishonest business practices. When I renewed, I was quoted a specific price for my service, but once the bill arrived, it was significantly higher than what was promised. I contacted customer service, expecting them to honor the pricing I was given, but they refused to take responsibility or make any adjustments.

Dish always cuts out during best part of movie, or show. No bueno!!! Every time I settle in to watch something, it cuts out during the best part. Would I recommend? Hell no. Come on Dish get it together.

My father passed away and instead of helping us to cancel his account they continuously tried to have keep service for my mother who no longer wanted it and would not take no for an answer. Highly recommend another service provider as Dish only cares about sales.

I signed up with the promise of a $500 Mastercard gift! Well didn’t think it was a scam because I tend to trust people… I was told by three different people it was true… Well guess what? It’s all a scam and a lie by Dish!!! I hate dish.. It is horrible to navigate. Will be going to another network.

This company is a complete disgrace. They make it virtually impossible to cancel your service. You can't do it online. The person you reach via phone can't do it, and they'll put you on hold for over 30 minutes guaranteed. Nobody ever actually picked up the phone for me, I had to give up. If you ask to speak to a manager, you will get the same result. You will wait on hold indefinitely. If you reach out via chat to cancel, they will tell you to call. This company is outrageous and I am boycotting them.

I've been with Dish Network for what feels like an eternity, and my experience has been nothing short of a roller coaster, albeit one that only goes in circles of disappointment. Here are the key issues that have plagued my service:

I have been with Dish for almost 12 years. The locked in rates are never been locked in. The rates always increase. Recently I noticed some water damage to my ceiling after further inspection found the dish was installed too deep into the roof. No sealant of any kind was used. After peeling up the shingles only to find water damage on the wood from the dish all the way to the bottom. We ripped it out only to find mold and mildew rotten wood and a lot of work. After contacting dish they informed me another company installed it only to find out the other company just set up the appointment for a dish technician to come and do the install. I have been back and forth with no luck trying to figure out who is supposed to be responsible. I am now $8,000 into a project that should have never happened.

They lie to you about what channels you can receive and then when you call them because you can not watch what you signed up for, they will not work with you at all and make you pay 20$ for each month left in your contract. Calls are recorded but still lie about what the call entails, POOR CUSTOMER SERVICE!

Had Dish for over 25 yrs..they offered me a good deal a yr ago if we would stay with them...bill kept getting higher....cut bill by $50... But, after couple months added charges appear...called several times, said they will fix it, but just keep on now for a yr..but I only been paying the amount I was offered....can't get it straightened out....everyone I talk to is just saying they'll fix it, but don't...all screwing me around....after all these yrs...I am dropping them...very upset about this....

Dish is a terrible service. I can’t count how many times I’ve tried to DVR tape something and it either doesn’t tape it all or when I do tape it it doesn’t tape very good. Of course not on all programs but it seems like the ones I wanna watch the most. Constantly have to call them because the Dish Network won’t work. It’s been very frustrating to say the least. Please do not get Dish Network service. You will be very sorry. Do not recommend.

Absolutely out to steal your money upon cancelation. I worked for these crooks for 2 years and knew the protocol but they still sent me to collections 2 years later.. absolutely scumbag company policies.. stay far away from these thieves.

I have been trying to get service fix going on three months. They sent out a new Hopper. Work for about six weeks. Now we have no service. They set tech for almost two weeks out. So two weeks with no service. I told them to send an installer to fix their junk that is not working before they sucker someone else. Their customer service sucks.

After local news at 10:00 pm Central, network TV is out. Later ALL Satellite is out. Stays out until about 10:00 am the next day. This happens EVERY day. Lots of static in live programs. None of these issues until about October 1st. Cannot upgrade equipment UNLESS I sign a two-year contract. Calling in for help does nothing except to suggest sending out a technician with a cost of almost $200. The few times we have needed help in the past it was fixed online or they sent a new receiver that WE installed. Dish has also been pushing their technical service at approximately $12.00 per month with a six-month minimum. Hmmm…could there be a connection?

Why don't we have Bounce and Grigio? What happened to Brown Sugar Saturday Night. No Urban Movies or Old Sitcoms like The Jeffersons, Benny Hill, The Arsenio Hall Show, Star Search, Good Times, Out All Night, 21Jump Street, New York Undercover, Living Single, Soul Train, American Bandstand, Sanford and Son, Half and Half, Hanging with the Coopers, it's so many shows from the 80's and 90's that could be playing on the channels. Dish Network has to do better. Those 2 decades were like no other. Even the 70's Of course I was born in 1981 but I miss The Dukes of Hazard and The Incredible Hulk. I do get some entertainment seeing The Twilight Zone still comes on and every now and then The Three Stooges

Dish is such a rip off!! Finally, after another price increase, I decided to cut the cord. Got sick of my monthly price creeping up every year after calling them and claiming that are giving me a $50 discount only to see my next bill increase by about $6. That looks ok. But after many years I’ve had enough. And I’m sick of renting equipment. I tried YouTube TV for a 21 day trial. They have endless cloud recording. Which is great for me and my family like it as well. Plus you are not bound to a contract. So I decided to keep the service to the end of the billing cycle and the person I talked to said no charge. Then a few days later I get a bill for $105. I called and said that’s on them and the person said, "Sorry. Not sure why you were told that." I said, "Since you record everything, read the recording and see what was said." But I’m sure I’m going to be on the hook for the money. I will never go back to them! No matter what they offer me!

Besides automatically renewing our contract every 2 years when I told them to disconnect it they said it would cost me $20.00 for the box to return it in and when I got it, it cost me another $25.00 to ship the receiver and tube thing back. Very unhappy with their whole service and experience with them.

If you thinking about getting this I definitely suggest not to now. They don't have a local channel. They can't reach a contract with channel 10. If you break the contract there's all kinds of fees to return the equipment. They charge you for that. Just awful. If you're retired and you're on a budget definitely go another route.

I only gave 1 star because that’s the lowest rating available. Any company that has a 20-30 minute wait time for customer service is not a good sign. I seriously doubt people were calling in to brag on them. I can’t even log into my account. They sent a code and I entered it within 20 seconds, a message pops up, say the the code has expired, you only have 15 minutes to use it. I tried 3 more times and the same thing. Tried it with the password and again the same thing. I just thought that DirecTV was worthless.

I have been with Dish for years but they are about to lose my business. My Dish screen always just goes black in the middle of a show for no reason. Then I have to change channel and turn back for it to work for another 5 minutes before doing it again. Also when I am watching a recorded show this happens but it just goes to live TV instead and I have to start the show all over again to watch it. I’ve told Dish this issue time and time again but of course, it’s always a issue. For what I’m charged a month this shouldn’t be a issue period.

Avoid Dish at all costs. They are quickly losing their customer base and with the DirecTV take over they have a combined staggering loss of subscribers and dept load. Trying to cancel is frustrating to say the least. I had to go through an hour trying to finally get a rude and obnoxious cancel agent to actually cancel the account. They charge you $20 to cover the cost of returning their equipment, refurbish it and try and rent it again and refuse to reverse it because it's buried deep somewhere in your agreement when you start service you will pay it.

Cancelled DISH Network today after over 30 years of being a customer. My bill had gone up over 50%. When I finally bothered to look online while talking to Zack, I saw I was paying $24 a month for "LEASED" equipment, because I am a VIP customer. Upon further examination, I became aware that one receiver was put in play in 2021, and the other in 2019. This means I have paid LEASING fees on one of them of $1176, and $1020 on the other. I cancelled today, when I was told I would have to continue to pay to LEASE this outdated equipment. Interestingly, I was told to "just dispose of it" when I cancelled.

Complex Prices on Dish Network. The Contract is too long and with this package that you choose it always sports. Not all customers want sports. I like 111 channels and 113, 116 Channels also stop charging extra for these channels. Make a 6-month contract and if that Customer wants to keep it then do a Year deal Upgrade, device Turn in, all Satellites and Receivers as well. All in one Remote two to pick from Red Dish Hooper with all channels a month is $69.90 with no equipment. Last one is Dish Basic has 120 Channels for $39.90 a month with a Satellite and Reciever, the other one is installed with a remote and your TV have one cord and do 6 months contract, other once a year, he renews it. Customers can pick their channels they watch and their favorite Steam it Dish, the one with the remote.

When I subscribed local channels, channel 39 was included. Now it is no longer available, means the owner of company does not want to pay the channel owner but still charging the customers. It is a daylight robbery. They must be penalized. Will let FCC know about it. Dish has been doing this for years and it's time they settle this matter.

DISH's new home screen is horrible. How can smart people be so stupid? I’ve been a customer for over 20 years and their service keeps getting worse. Their new system is worse than their last system and has many technical problems. I’m glad they’ve been bought out and I hope things change in the future.

Overcharged me and they cut my cable for not paying enough smh. They want to charge me even more than I owe. Also very little channels that are watchable. Most of them are boring singing channels. Do not recommend them.

This Company has some rude people that work for them and not considerate to their Customers. Talked to 8 people at three different times and two service calls and still have problems. I choose to disconnect service because service was terrible and people not friendly. Except the Lady I had in OKLAHOMA. She was the Best.

I've had DISH network for many years. It seems process vary every month. We've had to call many times to question increases. Sometimes they accommodate but always with some kind of decrease in service. My other complaint is they are always dropping channels. I've noticed most recent channels dropped were 185 & 116 (Game Show Network). Now they I understand DISH and DirecTV may merge 2025. I dropped DirecTV many years ago because of price increased every month and terrible customer service. I guess time to search other options.

I tried the "leave feedback" button because their website is inconsistent. It'll show a movie I'm supposed to be able to use my rental certificate for, but then when I pull up the movie, it shows I have to pay for it. Another movie I was interested in is listed on Channel 1 but is not listed among the movies. I tried their "AI," which isn't intelligent at all, and it kept telling me I had to log in when I was already logged in. Never could get to a live agent. They really don't want customers talking to them. When my contract runs out, I'm done.

My husband and I have been with Dish Network since 2003, and after all these years I am so irritated that my Dish bill is over 200.00 a month. I have been without MeTv for almost 2 years come this January, and yet Dish has done nothing about getting it back for us customers. Yet all these companies like Cozi, and MeTv want an arm and a leg for their channels. Dish Network bends over to satisfy their new customers and could care less about the ones like myself that have been with Dish Network for over 20 years.. I am sick of paying out the ** for cable... I would love to drop them, but they are just like the other cable companies out there. High cost for cable.. They use to give us FREE Starz or HBO but they have not done that for a while.. I just don't feel we should have to pay for channels that are unavailable while they are dealing with the channel companies.. Dish Network can kiss my **. They SUCK!!!!

We were 20 your customers of Dish Net. They called us to say our box was off so had to be replaced so I agreed to it. Then they stuck me with a new two year service contract, which I did not agreed to. Despite me making multiple phone calls to follow up on this and having four people tell me that this contract was waived that when it came time to actually disconnect service, they refused. I found an email address for the CEO and sent him a message in detail which he ignored. I waited about another week or so and send it to him again and again not respond to you. I finally protested with the FCC and after a month of going back-and-forth and with Dish Net initially refusing to waive the service agreement they finally did. They tried to make it seem like they were doing me a favor but the truth is they lied about it Through their teeth. Never ever use this company.

So I've been calling for like 4 months saying cancel my service and every time I call and say cancel my service they have some great thing so I shouldn't cancel my service and then I call and say cancel my service, today is the day right enough. So normally they're going to send me a bill, today I either pay up or they continue to charge me until I pay up. Interesting how they think they can bully me, predators that's what Dish Network is.

DISH is a scam! Not someone trying to represent Dish. Dish. I am a senior citizen on a fixed income. I get social security, that's it. I am disabled and Illinois Gov. Pritzker won't allow disability for needing a double hip surgery. They are useless as well. Anyway I called to cancel my Dish service of 85.10 a month, because they canceled the only show I watch. The Dish rep said He will give me $25 a month off my bill to keep the service. I said no! He kept me on the line for over a half hour trying to get me to keep the service. I said no! If it was free I still don't want it! My bill cycle was paid on the 7th of the month. I called on the 2nd to cancel. Then they still charged my Credit card after I canceled.

Had severe problems with Dish Network over the years. When I finally decided to cancel the agent told me my balance would be between $10-$20 for the prorated balance. Then I receive a bill for $140! I called and they told me they can’t do anything for their agent giving me wrong information. Their service is okay at best but beware they will charge you like crazy, and make it almost impossible to get rid of them.

I tried to cancel service and you put me in new 1 year contract with false promises. When call back you asked to call back tomorrow that department is closed. Please cancel my service. Syed ** Acct # **. cc: Better Business Bureau.

Dish technician has made two trips out to replace my “old” outside dish. The first time out he could not install the unit because the property was not marked for underground cable. He informed me that he would have miss-dig come out to mark the property and would schedule a reinstall for the following Saturday. On the following Saturday the property still was not marked so the install could not be completed. The tech said he would have miss-dig rescheduled for the following Friday.

I've got a helpful review. I've been a dish customer for going on 3 years out of a 4 Year contract. Because of the rising cost of everything for the first time I had to explain that what should've been a 2 week extension for my first year ever being late and while it stated 2 weeks where I applied for the extension, it only gave me 9 days AND they charge an extra $15 for that 9 days and it still didn't get me to when my next check comes so I chatted with customer service and explained my problem and asked to extend the extension until the first. They refused and told me if it's not paid by the 27th I will lose my service. This is what being a loyal customer gets you with Dish. Rigid bull crap and I'm beyond furious. They will never get my business again when this contract is up.

I haven't even seen the service tech yet, but I'm already mad. Dish TV has a 5 hour service window for existing customers. Think about that, a company that's supposed to be a technology organization can't provide you with better scheduling than a five hour, twiddle my thumbs on a Saturday afternoon, window. They prioritize new customers first.

In June 2024 our hopper stopped working - we only had 2 more months in our contract left. The customer service representative stated they no longer carried the hopper we currently had so they were going to be replacing it with a newer version and we repeatedly asked Maria to make sure this wasn’t extending our contract (4 times we asked her) and she said no it wouldn’t. Well we called to cancel Dish Network today and of course when the guy came to install the new hopper he stated we just had to sign stating it was installed (our mistake for not reading the paperwork) ALWAYS READ WHAT YOU ARE SIGNING. Maria lied on the phone to both of us and stated it was just replacing the hopper and no new contract will be entered into.

Dish Network sucks!!! Let me count the ways. I spent an hour and a half on the phone with them and still didn't rectify the situation. They subcontract with their sales team whom give false and misleading information, and then when you call them on it, they refer you back to them.

I am begging you. Stay away from DISH TV. Avoid this outfit absolutely or you will become a victim more likely than not. If you have constant problems and even if DISH TECHS tell you that these issues will remain because of location you will be financially penalized if you cancel. They will mislead you when you sign up and they will and I emphasize LIE when you call them on it. You are helpless against the con artist outfit. Please pay attention and stay away from DISH!! There is a reason certain companies lock you into a contract. Fact if they were a good company and did what they say no contract would be needed. READ BETWEEN THE LINES!

I've been a Dish customer for 14yrs, and about every six months or so I would call Dish to see if they had any promotions, or anything to where It allowed me to lower my bill, and I was advised by customer service to check back to see what's new. Well, I received a phone call from a gentleman from Dish's Corporate offices to advise me that I was on a list of customers that was basically calling in every six to twelve months to check on their deals, and was told that I was now on a year's probation, and if I called Dish Network again within that year, Dish would cancel their contract with me and I would need to go somewhere else.

Use to love my Dish and their customer service is great! But holy Wha! Who can afford these prices anymore? Sorry Dish, I'm out! I'm done with the increases because of greedy networks. Back when I first had Dish it was 36 dollars a month. I brought home about $380 a week. Now $156 for a comparable package and bring home just about $790. Your prices have quadrupled in the same time my wages have barely doubled. Obviously just another piece of corporate America trying to see how they can rob the little guy.

Well let me say that it was a total mistake to let these folks into my home 4 yrs ago. The programing is junk. Of the "120 plus channels" maybe 30 are watchable so now we cancel and they say we were scammed when they told us last month our bill was going up, as we were paying our CURRENT bill. WE WERE SCAMMED ALRIGHT. WE ARE PAYING THEIR 175.00 PENALTY JUST TO GET AWAY!!!

DISH Network has been a major disappointment. We set the DVR to record a show and it doesn't record. There are shows we didn't set to record that just appear on the DVR. When we try to rewind something on a show we missed, instead of show rewinding 30 seconds, it rewinds to the beginning of the show. And I guess that is good because sometimes when we rewind a show, the screen completely freezes and you have to change to another channel so that the system will start functioning. Just when we think we are about to enjoy a show we recorded and hit the start button, we realize only the first or last portion of the show was recorded but the info will show the entire show recorded. If we have multiple episodes of a show, some will record and others will only record part of the show. We have to find the show on Demand and download it. Extremely unhappy with DISH.

I have had the misfortune of trusting what I was told by their representative when I called in to cancel my service. I was told they would reduce my bill, which they did but they did not tell me I was re upping on a new 2 year commitment. I was told that the only commitment was to honor my original commitment. When my contract came due. I was told that I had another 15 months left or I would be charged an early termination fee. If that was the case then I would have cancelled at the time I originally wanted to cancel as I only had 9 months left. So now those 9 months have passed and I’m told that I agreed to another 24 months. I adamantly asked them if I take the reduced rate will I only be responsible for the 9 remaining months.

We have been Dish customers for years and our dissatisfaction keeps growing. Dish continues to raise our bill, yet drops channels that used to be included in our package. We may seek other options now.

I recently ordered a Dish Hopper Plus. There is no monthly fee, but if you add it they add two years to your contract. The installer installed it and it worked fine for the first day. When I turned my TV on the second day, the Hopper 3 would not connect with the Hopper Plus. I tried all their fixes and nothing worked so the installer came to reconnect it. I told him I found the product disappointing. His response was that he could reinstall, but many people have been disappointed and have chosen to just leave it disconnected. All you get with it is Google apps, but you lose some things. You can't adjust resolution and response on the remote for some things is slower. I called and asked if I could return it and not be stuck with the two years of extended contract. They said I could return it, but am still stuck with the two years. Very Disappointed in them.

Dish Network advertise free ota adapter for local channels. Called to get one so I lower my bill with them. After a long hold comes back saying they will charge 79.99. Ask why there was a charge. Said they no longer offer the adapter. You have to buy all of this other crap. Misleading. Not happy and will drop them after the contract.

They told me one price and I'm a disabled vet got me to sign up, another said it would be same price but I'd have no sports... liars thieves and cheats 2x more and I lost 150 channels and no sports. 2 more years of hell, omg.

All the time, the service is so bad and rude and slow. How the hell is the owner of this company a billionaire?? From stealing from our premium payments! They have removed our dedicated Cantonese Channels we paid for. It just says “CHANNEL HAS BEEN MOVED” example 626-4. Transferred 5x for a hour, no resolution because the ** could not understand basic English and they are so stingy to the customers not to have any ** translators anymore so the owners can have more money in their pockets.

I was told that I would receive $100 gift card for signing up with Dish, then when I called dish inquiring about it, dish said I need a code, in which I never received from Dish and there is nothing Dish can do about it.

I regret leaving DirecTV for this....first thing is the package prices I see, are not factual. The main channel that I particularly needed (ABC ) to maintain peaceful harmony in my household was not available at that time due to contract issues, yet NOBODY mentioned it but continued to show as part of my package...Has to purchase an over the air receiver to get it .. Every time we shut the tv off when we leave the house, when we turn it back on we have to sit there for 10/15 minutes while the JOEY reboots...and most of the time the screen is blank so you don't know what or if it is doing anything..and sometimes it just cuts off out of the blue and does it. And does not offer bundling with Internet service...

The customer service who took my order give me a price. After the installation I did have the package that I was offered during the conversation with the customer service. I call and they play it that they didn't know who took my orders. My bill changed was $14 dollars more than what we agreed on in it. I will not recommend it to anyone.

Unhappy with service! They keep going up on bill for less channels. Will Never use their service again. I’ve been a customer for many years. They claim to be a good service however they are not!! Goodbye to Dish.

Upgraded my package since I would only be paying a few extra dollars for way more channels and made my payment at that time. 2 weeks later the service has been interrupted for non payment. These people are scammers. Now 2 weeks later I'm being charged another 109$ for prorated charges even though I just paid on July 31st.

On June 3, 2024 I ordered Dish TV via phone to the Senior Discount telephone number. I offered on-line. I indicated I was 68 and wanted the Senior discount. The salesperson did not put my order in that way. The on-line advertisement indicated I would receive free monthly movies for four years, a $100 gift card, 6 months free technical service, and a free hopper upgrade. I received none, Dish customer service indicated I would have to have an age voucher, a promotional code for the gift card (none were on the Dish site), offered one month technical help, and $15/Month for Hopper 3. I did get the free monthly movies as long as I have the monthly code, nothing else. This is false advertising and in June 2026, I will never have Dish again.

I am quite dissatisfied with DISH Network. For reasons which could not be determined, my DISH equipment failed. The online agent attempted to correct the problem, but finally determined that the equipment needed to be replaced and promised me that new equipment would be mailed to me. I was instructed to phone to schedule an installation appointment when the new equipment arrived. It arrived yesterday.

Satellite service uptime/quality is good, and customer service & repair techs are friendly/courteous. But they have occasional billing issues, that have gotten worse since the big hack of 2023. Before the hack, I got charged Pay Per View boxing (we never use Pay Per View, and no interest in boxing). This was a $30+ charge! They initially refused to refund until I escalated it to supervisor, and only after 15 minutes of bickering. We now have a lock to block Pay Per View (I suggest others use that option as well). I never choose AutoPay because of these billing issues -- you might miss billing changes if you use AutoPay.

We sold our house and I cancelled our DISH service. When I called, they said they would send a tech to our new house to see if they could "move" our service. It was ten days from the time I cancelled to when the tech came to the new house. He was unable to get service at this location. Dish charged us for service for the ten days, shipping fees to return their equipment and a cancellation fee even though we were on a month to month contract. I talked to several reps at customer service, each one told me something different. It was extremely frustrating. I will never call them again and I recommend that you don't call them either. They are not concerned about their customers, just the money.

This company is a joke! I asked to have my equipment upgraded or fixed, to avoid crashing and freezing all the time, and they told me I'd have to pay more for multi channel DVR option. I said NO, I need MY boxes to work, that I pay 110 bucks a month for, so they send a tech that does NOTHING to fix the issues, and tells me I have to call Dish. WHAT?!!! Dish sent you to fix these junk boxes that keep freezing. "Sorry sir, I'm not authorized to do anything". I call dish AGAIN, advising them of this incompetent service, and they tell me "Well sir, you refused the upgrade." I exploded and canceled service. DO NOT get their garbage... You'll SO regret it!

Don’t waste your time and money. Terrible customer service. Account was on pause. Magically it reactivated early and landed me a bill for $157 and a $360 shut off as they shut my service down before having a chance to resolve it.

I would not recommend DISH Network! I have been a customer forever... I never thought I would have to write this review... but... I have been a loyal customer for the past 18 years at my actual address plus in Rhode Island before... Never complained but this time I feel so much taken advantage of!! I am over 65 of age... 68 exactly and came to this country 30 years ago so although I can speak English!! I still struggle over the phone when listening to other strong accents!! I have, along the years, taken the raises with no issue but this time! I was forced to change the receiver... without any request on my part or problem with it!! The price suddenly went up!! When I called to complain since it was not my choice to change the receiver, this "nice" person acknowledging the length of time I had been a customer told me he could reduce the cost to only one extra dollar...which sounded correct...

I cancelled my service June 10. They took 2 months of payments out of my account. Called July 15 and was promised a refund. Called July 24 and was told I was lied to, the refund was never processed. Now they say it will take 19 days to get. I am a Sr Citizen with no money for food. Was told there was nothing they could do about that. I doubt I’ll ever get the refund.

Customer service is a joke. My dad had Dish for many years. He passed away. Disconnect was easy, however, trying to get a refund has been a nightmare. Have contacted multiple times and spoke to many "agents". They have all quoted a different amount. I'm giving up on the process. Hopefully the fight for that small amount of money has been worth their bad review. Lesson is not to die and have dish network as your provider, it doesn't matter how long you've been a customer. They don't care.

Every time it gets cloudy or it rains, I lose service. Dish TV will try and take a week before it is due and put your bank account in overdraft. My bill went from $100 a month to 160 a month Without any warning. Dish TV tells you one thing and does the opposite. They overdraft my bank account and cost me two hundred and fifty dollars in fees from my bank. I would not recommend Dish tv to my worst enemy.

I recently went to cancel Dish network as they raised my rate as soon as my 2 year contract was up. They are now claiming I have an early termination fee. Baloney, I completely honored my two year contract. They want an early termination fee plus they want me, a senior to climb on the roof to detach two orbs from the dish for return. That’s ridiculous. I’m a senior with a bad knee. No way I’m going up on the roof. My attitude just went in the toilet over this. I would consider going back to their service in the future, but not now. Read your contracts carefully.

After being incorrectly charged $400+ for equipment that we had returned after canceling our subscription per their instructions we still have not received our refund and it’s been 5 months. They show the equipment was received and emailed us that a refund check is in the mail but nothing comes. They won’t refund a credit card that wasn’t on file even though we state that card had to be replaced.

The dish anywhere app is poor. If you happen to lose your internet connection at home for any reason, ie weather, power etc. the app will not work and you have to be at home to reconnect. If you are on vacation and lost home internet you're out of luck until you return home. With all the technology out there to control home devices like checking home security, climate controls, turning lights on and off remotely, Dish can't figure out how to make a receiver/hopper reconnect. All my other service do!

I am so mad at myself for taking on a 2-year contract with this lousy excuse for TV. This crap absolutely sucks. A whole bunch of channels of nothing. I have a TV in my garage that I have nothing but a digital antenna hook too. I watch more channels on that than I do this crap Dish Network. I am constantly having to unplug it so it will reset. If a storm is within 50 MI forget watching TV. It is amazing in order to rob people legally in this country all you need is a business license. As soon as my 2-year contract is up you can have this lousy equipment back. I would not recommend this crap to anybody. It is nothing but a waste of money. If I could give them a zero star I would.

Ordered Dish. Nothing but issues from the start. The first time they could not complete the job so I was told that I had to call and set up another appointment; me and not them. The next appointment was a no-call no-show. I called to find out where the guy was and they told me he came out earlier and nobody was home. Although 7 people were at my house with multiple cars in the driveway, the guy just never showed and lied about it. So I call back and set up a Thurs appointment and they guaranteed a supervisor and a tech would be there so I could discuss the issues with a supervisor and they could complete the job this time. They also guaranteed that a different tech other than the first one would show up.

I have used Directv, Dish, and Cox for obtaining TV programming. Directv had good customer support until it was acquired by AT&T and then became terrible. I tried Dish on 2 occasions and now have found that calling for customer support via telephone is a waste of time and filled with frustration as in every instance they are unable to help and revert to scheduling a technician to come to my house at a basic rate of $95.00 unless I have subscribed to an updated service contract which costs $12/mo. Getting a technician to fix the problem always was set for at least 2 days out. I'm going to return to Cox as they are at least reliable and can supply true help within a day. Stay clear of Dish unless you want frustration and repeated trouble with picture etc.

I have been a loyal Dish customer for over 7 years. They continue to up my bills, with less watchable TV available and less service.. I have the Hopper and 2 Joeys. Frequently, the Joey in bedroom 1 loses its connection and I can't get it back. When I first started with Dish, it was very dependable and never went out in storms. Now, 4 raindrops and I lose the signal for anywhere from several minutes to hours. Three weeks ago I had a glitch with the programming, it was going in and out of the connection. I called Dish, waited on hold for a bit, and then chose the option for them to call me as soon as a technician freed up. Apparently, a technician hasn't freed up, because they haven't called me. I'm sick of higher prices and less value. In search of a new carrier.

I am not satisfied with my services. We started with 120 Plus package. Price kept going up and up. We went down to the next package and found very little programs that we like to watch. Warning if you add equipment like a joey or another box your contract will be extended to the full two year again. I canceled services still waiting for the boxes. Which adds up in your bill.

Not existence customer service. On install day technician did not show. And customer service did not care less and calls was not getting anywhere. They lied and lied and said he is coming and no one showed up.

Be very very careful. This company is full of lies and cheating. I have been with this company for 12 years. A months ago I had some problem with the signal I called Dish Network, They said it’s equipment problem that I need to upgrade to the hopper New without any charge. I even ask couple times And the person on the phone Assured me there is no charge. The technician came installed the new equipment. Everything is working again. The technician didn’t mention a word of charge or contract.

My 10-year old Dish receiver died. After waiting an hour and eight minutes just to talk to someone in the Philippines, and then taking nearly 20 minutes just to schedule a tech to replace it and the terms of a new 24-month contract and pricing, my phone battery died and the call dropped, cancelling the appointment and all that effort. So go through the same all over again with someone in South Africa.

It was pretty good until the contract ran out. Then the prices shot up. Cost would go up every few months. One evening I went through the guide and counted 8 channels covering the same Shark vacuum. Not to mention the multitudes of Medicare, robot mops and other duplicate shopping channels that I never watch but have to pay for. I thought- why am I paying so much for all of this junk? So I wanted to switch to a streaming service that was considerably less and included 98% of what we watch. So I call Dish to cancel and suddenly I'm a valued customer and they want to give me discounts on a new 2yr contract. Of course I called a few months earlier and they told me that unfortunately they couldn't do anything but offer me a discount on 6 months of some premium channels. But the first person with account retention gave me some figures to discuss with my wife, so I said fine.

Had Dish for 24 years using old outdated system. Finally accepted hopper as old system stopped working. With old system, I rarely had weather outage. Hopper system goes out in a sprinkle and picture is no sharper.

I have had DISH Network for approx 88 years now and have been very happy with their service up to this point. We have been having problems with one our receivers now for several months now and we cannot get it resolved. We have called and called and they finally sent out a technician with no charge but the issue was still not resolved. I called again and now they want to charge for another service call to work on their equipment. We lease the equipment from them and will not pay for them to come out and work on their own equipment. They have a protection plan you can pay for which is ridiculous because we do not own the equipment. Everyone I would call I would be told something different from customer service so now we are trying to decide if we should change service to another provider.

Dish Network is the most useless service in America. If are looking for sports don't come here or any other programming. Their sports games are blacked out all the time. I live in Virginia and the games are blacked out in Ohio. The on demand movies are purchase only for 80% of the movies. It seems like any conservative actor/actresses movies are no longer free. The systems cut out all the time. For what you pay it overpriced or doesn't work. I would choose a better alternative and even direct is better which saying a whole lot.

Well, I called their customer support after viewing their website to find out what internet I could expect bundled with the sat tv packages. Woman answered and would NOT answer my questions, only wanted my details before she would allow me to inquire of their service. I gave street, (1 block long) in San Francisco, but she interrupted and demand my name, exact address, email... I gave my address and she told me if I hadn't given correct address they couldn't provide service...basically calling me liar. I again gently informed her I was only inquiring about their advertised service where they give zero details of internet service, could she help me with that? Click...hung up on me...know I don't want that kind of service..hope someone up food chain reads this and fires her if that's not their policy, and if it is, I give zero stars to their support service.

Switched to Dish because Directv was constantly adding packages I didn’t want and auto billing additional $. Offer from Dish guaranteed no change in price for 3 years unless you upgraded your programming. Things they DON’T tell you is that after 6 mos. your bill will increase to cover protection of THEIR EQUIPMENT that you lease from them. It has now been 8 months and the equipment has failed in 3 of the 4 rooms in my house. I have hopper sling, hopper plus and joeys (I think, not a technician). I will be billed for a $95 for technician to fix or replace THEIR equipment that has failed unless I agree to pay $11.99 per month for protection of THEIR equipment.

My bill went up and because they removed something I did not watch,, they slapped me with another 2 year contract, that is number 1. For some reason they ended up with a double payment made on the June 4th, I called them on the 5th, again on the 7th, several times after that. I was told it was approved on the 11th for the refund of $130.00 plus, I still do not have this back on my card. After calling Dish again yesterday, they said they tried putting it back on my card, but that my card denied it. So I call my bank, it is not the card, if I returned something and used this card, that goes right back on the card.

When my 2 year contract ended I was charged $50 more 1st month. Spent an hour on the phone finally accepted new 2 year contract at $108 monthly. 2 months later I was, charged $126. After another hour on the phone, they wouldn't honor the $108 monthly fee. Canceled service now being billed $403 termination fee. That will end up in collections. I will never give them one more nickel. Wake up Dish. There's a reason you keep losing customers.

Bait & Switch! I was paying $97 a month to Dish Network for about a year and a half. Last month the Bill went to $107. I then got an email from them offering a two year price lock. I signed up. The following month, I got a bill for $139! I was online for 30 minutes, then told to call, and the rep said, “we didn’t say the price would be. It will now be $122”. What a sleazy company.

Dish Anywhere does not work anywhere. 1 1/2 hours going around with customer service. All non-smart casting and streaming works fine except Dish. Service would not accept that and insisted it was the tv, a 1 year old high end Samsung Frame. Elevated to some other technical support with a minimum one week wait. Really? Patience has run out on frequent home resets and this reoccurring theme when I want to use it out of town.

I canceled my Dish account due to lack of variety and excessive price. Been waiting for fiber optic internet to get streaming which we love! I called CS to cancel and was subjected to lengthy sales pitch finally got prorated refund. Called 10 days later and was told it would take 3 weeks. Called today and was told it would take 3 more weeks because they had not submitted the request. Will never use this company again! I know if I had a balance that payment would have been instantly deducted. Such a runaround!

I will not recommend Dish TV. Calling customer service is a definite commitment to wait on hold for at least 25 minutes. I was given different prices for technician visits. Performance is affected by the weather. When finally getting connected to an agent to terminate our service (which we had to pay a fee for. I get it.) the agent was demeaning. I was scolded and spoken to like I was an imbecile for leaving Dish. The whole experience was mentally exhausting and degrading.