DISH Network Reviews

Sue time Sue time Sue time. And having all statements and Dish conversation I CAN'T WAIT TO SEE IF THEY MAKE THE MISTAKE THAT WILL CAUSE IT. THEY'RE LIAR.

Well, I'm getting ready to watch game 6 of the Pistons, and I can't find it on any channel. The last 5 games been on regular TV so I call this. He chose me to go to channel 156 and I do, and it's a two year old game so I asked him, how much time is left in the contract. He says 16 mo 320.00 to get out, or I will offer you a one time discount of 40.00. I've been with this one 3 years ago. I asked him about the Tigers. They said we're working on it. 3 years later still working on it. I'm gonna pay the 320.00. I told him to keep his $40. I'm done with this deal. Save your money. You'll be disappointed. They offer me 250 stations, and I probably watched 15 of them. What a waste.

We have the Dish tail gate, overall it's better than the local channels at our campground, I have the same channels as I do at home, but.... Unless the main receiver is on, the 2nd receiver works well, but the receivers only stay on for a certain amount of time, the main receiver is in our bedroom with the door shut so I don't see the TV on, when that receiver turns off after 4 hours it kicks the 2nd off, which we have to go into the other room to turn it back on, and the 2nd receiver also kicks off after 4 hours, why can't the receivers stay on until you shut them off, technicians do not know this when you call, I had to figure it out myself. Our dish receiver at home doesn't shut off until I turn it off, sometimes the tail gate one shuts off and then we have to wait for it to reset which takes up to half an hour, it is annoying when your watching a show, please work on these problems.

You better think twice before you sign with Dish! I was a customer for 11 years, but when they lost my CBS station over fees (billionaires fighting over pennies), I decided to cut the cord. It is nearly impossible to cancel the service. Tried to cancel once, guess it didn’t take, so tried again a month later. You can’t cancel online or by chat, you have to call a special number. Was on hold for 29 minutes.

I had the pleasure of dealing with Michael 2AH. Who gave me great customer service!!

I rarely write reviews, but this experience with Dish Network warrants serious attention. We initially contacted Dish to cancel our service. During that call, the representative made very specific and repeated assurances that if we remained with the company, our package would include multiple streaming services as part of a bundled offering—including Hulu, Netflix, HBO, and Paramount+. We clarified this multiple times on the call, and each time the representative confirmed that these services would be included. Based on those representations, we agreed to move forward with a new contract.

Dish Network is a big rip off. My bill is $160 a month, my service is worth $50. My family and I can’t watch half the channels in our package. All the local channels are showing signal lost, but dish tells you not to contact them because they’re working on the issue. It's going on two months now and still the same bullshit. After my contract runs out I’m done with this. So if you're searching for tv service dish AIN'T where you wanna be. Piss poor service, but you still have to pay a full bill. No discount, it’s all about what you can do for dish. A ** joke!

Terrible remote, dvr, joeys!!! Can't get certain channels on joeys! Absolute garbage. Shuts your tv off if been on too long!! Reboots itself at least 2x a day!!!! Channel freeze on regular basis! Customer service is slow and not very good. Overall an F. Will be cancelling in 2 mo when contract is up. My google box is 1000x better and much cheaper.

I’m very upset Dish has dropped NBC. I’ve switched to antenna tv in the living room so I can watch the local news among other programs.

If I could give DISH zero stars I would! Their battle with Gray Media has left us without two of our local channels for over six weeks. Their offer of a $10 credit, an antenna or a lower priced plan didn’t cut it for us, so we cancelled our subscription. Basically they just kicked us in the shorts by charging us $40 because we still had two months left on our contract, plus $25 to send the equipment back. They would not waive those fees even though I pointed out that they didn’t honor their contract with us to provide our local channels. They just laid the blame on Gray Media. Way to treat a good customer for over nine years, DISH!

Dish has the worst customer service. They outsource their customer service to people who can’t make decisions. They are quick to add equipment to your home, but hidden in the fine print of their contract is that if you disconnect service, removing their awful looking dish is the customer's responsibility. I will never use them again.

Dish has still refused to take $5.00 off monthly for CBS being off the Air for NOW since end February. I've been marking it every day on my own calendar every day CBS has been off! I called DISH Network and all I get is people from India customer service not the people in the United States. Telling me, "NO you're not getting anything from us." This is crazy! I've been with them for years and thinking about telling them to take a hike. I just wanted &$5.00 off monthly for the CBS they can afford it!

Updated on 04/26/2026: Poor customer service. We're going to stream going forward. Ridiculous pricing with loss of CBS, NBC & FOX... Not our fault you can't negotiate a contract with them. Those networks were part of the contract you had with us.

Dish Network is horrible! No local channels for the past month and a half but they are still charging us for them. Going to cancel as soon as the fee gets lower. Would not recommend them at all.

DISH Satellite is the absolute worst unprofessional company to deal with. Each representative is inconsistent. I can vouch for poor customer service, fall to equipment, and major hidden fees. Don't trust anything they say and be prepared to have a horrible experience. Better yet find a different service.

Twice now I have had to pay $15 to get a new receiver. Reason. They say hard drive failure. That's crap. It stopped working because the HD became 100% full. It doesn't like that. And leaves no way to delete things. The thick foreign accents from customer service doesn't help. Plus they know nothing. Probably just following a flip chart in responding. Aerospace engineer with 31 years experience. I can tell you they don't know anything.

I have been with Dish for years! The customer service is horrible. If we have any rain or wind storms, you can count on losing your channels. I've had this happen multiple times and I have been with out TV service for 5 days now. This is why they have you sign contacts now, because they know that their services are horrible and do not perform correctly.

Basically eliminate all the channels you sign up for and lock you into a two year contract that they can violate, but you can’t. Criminal bait and switch.

After 4 years I will never use DISH again. Hidden charges cancellation fees that you were never told about and very rude customer service. Do your research. They're horrible. I will never use them again.

Like always trying to raise the price and screw us poor people out of a couple bucks... been a dish customer for over 10 years and they wann over charge... to much tv out here. Your loss my $161.00 month gain.. peace out crooks.

DON'T GET DISH, I was a loyal dish customer for 27 years, but over time the constant price increases became unreasonable. When I finally decided to cancel, the experience turned into a complete nightmare. They claimed I was still under contract and referenced something I supposedly signed back in 2012—over a decade ago—which made no sense. When I asked for proof, they provided that old document and tried to enforce it as if it were current.

I needed a tech to come out to add extra service to our duplex. We work during the week so scheduled the first available appt on a Sat morning, 2 weeks prior. This morning we get a call that the tech will be here at 11, shortly after he calls and said his schedule got changed and he will be here at 6, that wouldn't work for us so I called Dish and they could not make it work and told me they had rescheduled for the next Sat, which they had not even asked if it would suit us which it doesn't as we have plans that Sat. So they would need to push us out a few weeks later. I told them to cancel the order and I didn't need their service.

I have been with Dish for several years, I have 3 locations. But over time the system is becoming less and less on information channels, no more CNN or FOX news without paying extra. Only a couple of movie channels and I'm sick of Harry Potter over and over. I'm a movie guy and not a sitcom or reality person. In my opinion, most of those are staged, fake or overrated. I'm also not a sports person. It seems that sports are forced more than anything else. I'm about to cancel and move to streaming. I've been trying it out and I can get much more than Dish offers. Thanks.

Dish Network is only concerned with making as much money as they can. Service is horrible and customer service is worse. They are currently in dispute with Gray and my family has lost local network CBS. They are blaming Gray and Gray is blaming them. There rates are already so high. They also are no longer carrying out their end of the bargain, but won't let us out of our contract because their customer service says we are getting all the over garbage stations still. We don't care about most of the stations that they make you have JUST so they can charge you ridiculous amounts of money. It is sad that tv that used to be free is now costing most people well over $100. I blame Dish just as much as Gray. I will be leaving Dish at the end of my contract.

I cancelled service about two years ago because we weren't going to be home for that period. When we return I called for the best available plan to restart. Installation went well and I had to purchase a couple of items, not too bad. The first bill went fine, correct price and paid by auto payment. But I got a second bill for the same month for $50 more. I figured the additional cost was the items I purchased at the installation. The next bill was the higher amount and said it was due immediately since the previous bill wasn't paid. I called them to try and resolve the issue. While talking with customer service I noticed there were two different account numbers on the bills. They had reactivated my old account without the discounts in addition to the new account!

Terrible service. Charging more for channels and saying I need to pay for equipment to watch Netflix. Will never use or recommend Dish again.

I was a loyal Dish Network customer for over 10 years, and the way I’ve been treated is beyond frustrating. Over time, they kept taking away my local channels with little explanation or resolution. That alone was disappointing, but it gets worse. I finally decided to disconnect my service, only to find out they are STILL charging me for a full month of service I no longer even have. When I tried to resolve the issue, customer service was completely unhelpful—and to top it off, they actually hung up on me. After more than a decade of loyalty, this is how they treat customers? Completely unacceptable. I’ve since switched to DirecTV and won’t be looking back. DO NOT USE THEM.

Worst customer service experience I have ever had on a recorded line. The rep was downright rude and disrespectful the entire time all because I wanted something in writing about what was being said on the phone. I requested documentation for a replacement/repair because I wanted to make sure we could afford it. Rep was making comments about who pays my bill. She escalated the situation rather than just explaining their process. I was told a price then told it would be free. I requested to talk to a different rep and even asking for a manager because I was being called names and getting told to not call back. My only intention was to get a repair and replacement for our current system and wanted the estimate prior to them doing the service. I will gladly find another service and never use these services again. If I could rate the experience a zero or negative number I would.

Frustrated that CBS has been unavailable for all of the NCAA basketball tournaments and the masters golf tournament. I am paying for local channels and not receiving them. Meanwhile as DISH Network is not paying their contract for these local channels their top executives are still making millions and receiving their big bonuses!!! Canceled my service today!!!

After being loyal customers with Dish for 10 years we are leaving them. We have had to have the Hopper replaced 5 times in the last 3 and 1/2 years due to poor performance and function. Every time they brought another Hopper it wasn't any better than the previous one but we would suffer through it. They even promised us a brand new Hopper and when it messed up we were told by the technician replacing it that it was not a new Hopper at all. Now we are moving and we are done with Dish.

Ok so I was just on the phone trying to communicate with another human being trying to get the cable cord out of my room 'cause it’s going to be my cousin’s kids’ room when I move out soon. All I wanted to know was how to remove the cable cord and if it costs me any money. What did they do? While I was waiting, they hung up on me without letting me know. So forget that! I’ll find someone else to remove the cord but also I suggest if you don’t want to deal with this problem or kind of behavior, don’t get Dish cable. Try someone or something else. I understand that my bill is high and yes, I’m planning on paying it to make sure everything is good plus returning the equipment, but that right there was unnecessary. Never again.

I have been a customer of Dish Network for over 20 years without any problems for the first 10 years. Little by little the bills go up with fewer channel selection... which we have accepted. But now we pay to have our bill sent on paper, fine gotta pay for the paper. But they also only give less than a week to send the bill back out for payment. We are never late till they do this. Now we didn't get a bill and when we realized we hadn't got one it was already late, so we called them and their response was that it wasn't delivered by the post office, something went wrong there and that they will resend a new bill out and there would be no late fee.

NEVER SIGN UP FOR DISH SERVICE - Dish is a financial drain system on their customers' accounts. I had to cancel my service with 10 months remaining on a contract which became effective due to my service cancellation request in 2025 because of their greedy rate increases that were exorbitant. They promise anything to get you to agree to keep their service even to saying if I needed to cancel before the contract ended, I could cancel without penalty. Well, the representative stated I would have to pay $200 early cancellation fee. They also charge $50 to mail the boxes to me in order for me to return the hopper & the joey. In addition, we have been without a local channel due to Dish not being able to agree to the cost for them to broadcast CBS. Unfortunate for me, I lost my husband, have recurring health issues, am 83 years old, & live on social security which causes me to have to move to another state to live with my son.

We’ve had DISH Network for 2 months and have lost service twice already. Each time it took days for a technician to get to us. The last time, we were scheduled for a technician, rearranged our schedule on a Sunday morning, received texts letting us know the appointed time and confirmed, only to receive a call delaying their arrival by several hours. I do not recommend Dish Network.

I was told that I would have certain channels when I signed up, but didn't get them. I was told that I would have to upgrade my package. That was just day one with them. Prices kept going up, so I contacted them about trying to get a lower price. They would give me a couple of channels for two months free. I told them I didn't want extra channels, I needed a lower price. They finally offered me $20.00 of my bill from now on if I renewed my contract. This was acceptable with me, so I agreed. My next bill was exactly what they said it would be. The next month it was $10.00 higher, so I contacted them and they said that it was correct. I stated that I was told it would be cheaper, all they said was it is correct.

Had Dish network for over a year, had multiple service disruptions, so we discontinued service, they refuse to remove their dish.

DISH is the worst possible TV satellite company. They care more about their shareholders than anything else. After several weeks of channel blackout due to contract disputes, I had enough and switched to DirecTV. Dish gouges the customer for everything...you can't return the equipment to the local office, you have to pay for shipping to some remote locality. Even though they told me when I signed up there was no contract, suddenly, when I cancel their service, there is an early termination fee. So, if I could give this company -5 stars I would...I would never deal with them again under any circumstances and not recommend them to anyone.

They waited 2 years and said I didn't send equipment back when I did send it back. They sent in to damage my credit. They never call. Sent no letter. Showed on on credit report they charged me 425 dollars for equipment that I did send back.

Awful customer service We had problems with our receiver. The “tech” call was a waste of an hour. Then I was informed that a tech visit was $95. Note! The problem was with their equipment. The tech visit was a week away. The original tech couldn’t fix the problem so he had a second tech assist him. The replaced the receiver but still couldn’t figure how to turn off the TV. They told me they would be back on Tuesday to fix the issue. Between 8 am and noon. That was 1 1/2 hours ago.

I have been a long time customer of dish and today I was told to keep my Netflix I would need to upgrade my hopper, and it will coat me 60 dollars plus I would have to sign a new two year agreement. This is bull shit and just goes to show what dish thinks of their long time customers. At the end of my current contract which won’t be long I will be leaving dish and going to another provider. GOOD BYE DISH.

Like many others, I would rate them zero stars, but I understand that's not possible. I spent 20 minutes trying to close my account with Dish. The representative tried everything to change my mind. After I told him ten times that I wanted to close the account, and then mentioned that I had a witness recording the call, he finally relented. Worst customer service ever.

I have been with Dish for over 20 years and never had a problem till they now took Netflix off my Joey. They want me to upgrade free but a two year contract. I do not want a contract. I'm already in one till Aug 2026. The reason we plan on moving and of course they say I can get it in another state. Well I know what state I'm going to and have people tell me it's horrible in certain areas. So I asked to not sign a new contract till I move and make sure it's going to work there. They will not do it so as of today I lost Netflix. I called again but they will not install new equipment unless I sign contract. I said, "After 20 plus years and never late on Payment and this is how you treat customers." I will be done with them when my contract is up in August. They give nothing to valuable customers so my money can go elsewhere.

If I could give them negative stars I would. Dish network is a ** company. My Mom passes away earlier this month and we cancelled services with them. Instead of being sympathetic they asked us to return their box which we did then charged her acct over $500 for early termination fees. WTH. We explained the situation to them but they told us there was nothing they could do. How about not charge a dead person. I will make sure that everyone I know never uses this company. I hope they are happy with themselves. I guess greed extends to the dead to.

I was recently extremely satisfied with my service from Dish Network. Anthony **, the technician that came out to my house was very professional, well-dressed with his Dish uniform, respectful, and proficient with his work. He immediately put shoe guards over his feet to protect my flooring from debris... friendly smile and hand shake before and after service... He explained everything thoroughly and patiently. I asked him about a sound system and he did not hesitate to demonstrate the Polk system that he had on hand, which I did purchase!.. I am very happy with this service!.. Thanks Anthony and Thank you Dish Network!..

Today I we seed my bill from net Dish network and originally it was $99. And some change, and today, I look at it. Today and it increase by 47%. To a $146, they didn't email me. Inform me about the increase. Nothing. I called them up and asked them why, and I have to speak through supervisor, why they never emailed me to inform me about this. I could see an increase of 10 to 15. Maybe 20%. But forty seven percent, it's outrageous. And it really sucks.

I no longer get local channels with Dish Network. I tried to call customer service, was on hold for about an hour before the line went dead. Very poor customer support in my mind. Will look to cancel service soon. I hope this helps others from making the same mistake as I did by signing up with dish.

All I wanted to do was change my VISA card number for their monthly billing. I was on the phone at least a 1/2 hour and five times the call disconnected when the person (heavy Japanese accent) started talking. I filled out a form that cost me $5.00 and it had my new number on it. I hope that did it for DISH, as I have given up.

There should be cero stars for companies like Dish. My experience with Dish Network has been incredibly frustrating. It took over 30 minutes and speaking with three different representatives just to explain a simple situation—selling a house and having to close the account. The lack of understanding was astonishing; it felt like explaining something basic to a child.

After having to call and request lowering my bill for local channels that I am not receiving they said they would give $10 credit. Days later I was going to pay and no credit on bill. Chatted with so called customer service and they said wait 24 hrs and pay credit will be applied. Still no reduction on bill. Chatted again, told me credit would be on next month's bill. I replied the channels were missing this month and was told to wait 24 hrs to pay, not to wait til next month for credit. Told me I could drop local channels from my programming. I guess with this company it's OK to hide behind chat and treat long time customers like that. Dish keeps raising rates and lowering their service. UNACCEPTABLE

I can't wait to kick Dish to the curb, Trying to watch NCAA Sweet 16 and "in dispute* with CBS. This is such nonsense. All this money and in cahoots with Paramount Plus to screw subscribers out of more money. I'm done with Dish and would NEVER spend a dime on Paramount Plus!!!

Good most of the time, but there are always 2 or 3 second pauses during shows on all stations. Also service sucked for local stations during Red's Opening Day Parade.

Unbelievable. I was a "loyal customer" for 15+ years. They try and swindle you with "the hopper". FYI, as most of you may know, you can buy a big flat screen at Walmart for $200 with free streaming channels and movies on demand installed on it. I was paying $100 a month with DISH, now I pay nothing with more channels! Awwww, DISH doesn't like that, so when I cancelled my service with my account paid in FULL as it always has, they said I still owed a balance of $160 for service and breach of contract, what lies! Everyone, go to Walmart, get a flat screen with FREE streaming service. Another FYI; Both DIRECTV and Dish have lost millions of customers in the last couple years, Google it, go figure. Streaming TV is in!! P.S, Thanks for rear-ended a "loyal customer" DISH.

I had been customer with Dish for over 35 years. They disconnected local channels. I called customer service to disconnect services. The operator told me that they would offer me two months of free subscription, until they "figured it out". I asked and was confirmed three times of "two months of free subscription". The operator (Steve) reassured me that I would receive two months of free subscription.

I switched from DirecTV to Dish less than a year ago and I'm now starting to regret it. It's been weeks without CBS and I miss my favorite shows. If it is not resolved soon, I will consider dropping Dish. I never had this issue with DirecTV. I am very disappointed.

Horrible. I have been paying over 33 a month for things I didn't even add on. I'm paying almost 200 a month. That's ridiculous. I've tried to cancel numerous times and it hasn't went through. Customer service has not helped me.

My father in law needed a new receiver. When installing a new TV, we discovered through customer support that his was bad. Tech showed up, decided the wall brackets weren't good enough for his liking. So said that it wouldn't work, but he had one that would. (New TV is a bit bigger but weighs less than the old one, plus the bracket we had is adjustable from medium to large TV) then said tech (Michael) "sold" him a new bracket.

I'm paying Dish for local channels and currently no CBS Channels. Grey media and Dish need to find compromise NOW. You offered Hughes Net for internet and we can't get screaming ANYTHING. Time to find alternatives. Been with Dish 20 years.

Dish isn't currently providing my local channels and expects me to still pay the current cost of $14.95. I contacted them about this and finally was able to get a partial discount for this month. This is something they should have refunded in the beginning in my opinion. I don't need all my channels in the local package in the first place, but they make you pay for what they give even though you can get major network shows by streaming.

We have had Dish service for many years. In the past year, the service has deteriorated terribly. They now have foreign speaking technical representative, that have tried to correct our problems. In the process, we only had an outage in one of our rooms, but now we have a total outage in the entire house. I was on the phone two hours with three different representatives, as I kept getting disconnected, and the problem only got worse. We were told that they couldn't get anyone out until one week later, and we would have to pay for the service. We have paid for repair service since we started Dish. This was totally unacceptable, and we decided to cancel Dish.

Worst company. Prices continue to go up and when you go to cancel they either put you on the endless hold or hang up. I finally canceled my card and they called and canceled the account but still tried to charge me. When I refused to pay they sent it to collections and credit company to hurt my credit score. I have contacted the attorney General office and filed a complaint. Also taking them to small claims court for the last 6 months of payments that I tried to cancel. Please join in and file a lawsuit if this has happened to you.

We have been with worthless Dish Network for over 23 years and with all that time the bill has continued to go higher and higher. But yet the new customers get the better deals than us. Customers have been with them for twenty-three years. They forget about us. Your stupid late fees that they charge you, which they shouldn't be able to charge you on you. Get the ** bill paid before the month is up. Then they take a payment without our permission. Putting our check and account in the hole. A negative one hundred and fifty-three dollars, which they never apologized for and never credited me back.

I am writing to express my strong dissatisfaction with DISH Network and its failure to reach an agreement to carry local broadcast channels in my area. As a paying customer, I expect reliable access to programming—especially local channels that provide essential news, weather alerts, sports, and community information. The ongoing dispute between DISH and companies such as Gray Television has resulted in the removal of these channels, leaving customers like me without services we continue to pay for. This situation is unacceptable. Local channels are not a luxury—they are a fundamental part of any television service. By allowing this dispute to drag on, DISH is prioritizing corporate negotiations over the needs of its customers.

We watch ABC and NBC more than any networks. Put them back or we will have to find something else. Get this settled soon. I hope our bill will be less this month. That would be fair. Hurry and settle this! This is so annoying!

Your company had 14 billion in sales. You need to get off that desk and get your clients the channels THEY PAID FOR! You agreed to supply all the stations in your advertising and you aren't doing it. Don't blame it on the gray media. The hotels that pay you and clients that pay you don't pay gray media! You are the one that is supposed to deliver on your contract. Now people can't even watch the WBC baseball game, while you sit on that desk spouting your b.s. excuses. Also, why complain to the ftc? They should complain ABOUT YOU! The clients paid you! Your job is to deliver what you said you would you sanctimonious exec.

Dish Network took payment out for service and we have yet to receive it. We called in 3 times and nothing. The last call claimed it was a problem they were working on. We have had no apologies. I want my money back.

Be very careful as to how this company charges your bank account. I think the company is taking advantage of people who have had the service prior to 2020. If you are one of those people, I would definitely check your bank accounts to see if they are double dipping for single service.

Dish Network. Complete highway robbery! I've been a customer with them for decades...I can remember my bill starting at $70 a month. Now I'm paying over $200 for the same package. Nix that. Recently they removed 3 local stations, so I'm actually getting less. I mean, if they'd ADD 3 stations for the 3 they removed...but that's not happening. You'd think with all the streaming services, they would offer better to their customers. I'm officially done with them. I'm calling today to disconnect my service.

Have had DISH for over 5 years now. Used to be very impressed. However, in the last 20 months or so, we were required to move to Hopper Plus in order to get ESPN-based streaming, and have dealt with multiple issues with that, including a complete change of our Guide function, which DISH blames on Google. Now we've lost our local ABC station, which is our only provider of local news (neither CBS nor NBC have local news programming, plus they are both Sinclair-owned, therefore NOT an unbiased source of news) and DISH & Gray (owner of WCJB) are claiming the other is making unreasonable demands for contract renewal. A reason for having DISH is to have access to our local channels & ability to record shows. ABC is also a network where NCAA sports are broadcast. This issue means we lose that access as well. If we don't get ABC back, our opinion is that DISH has defaulted on their contract with us.

We had a problem with our Dish receiver, and it took some convincing to get them to send us a new one. A salesman convinced us to take a new package to "save" money and still get the stations we wanted. He lied about what was included, and we were locked into an additional two-year contract. Once we realized the lie, we contacted the company. They didn't care and kept passing me from agent to agent because I didn't want to accept their solution. Their solution was to pay more money and maintain the fraudantly optained 2 year contract. I told them that was a bad decision, as I would now be an unhappy customer sharing my negative opinion of lying and holding me to a contract based on their lie. They didn't care. I hope you can stay out of their clutches. After being with them for five years, we will be leaving after our contract is completed in two years.

Don't get DISH Network there. Too high for what you get. One thing you will get is a bunch of shopping network channels. The they cut your local channels off because they don't want to pay for their networking. Going to have mine cut off. They suck.

I just lost you CBS channels because of dispute with DISH Network. I was recently offered Spectrum for my Internet, TV and cellphones. I refused to go with Spectrum for TV and cellphones but took their Internet. Now I'm having second thoughts about turning down those offers. They are cheaper than Dish, and from What I've heard they offer good service. If DISH will settle this dispute, then I will stay with them since I have been with them for 30 plus years. Clocks a ticking. All it will take is one call to Spectrum and they will be here same day. What say you DISH. DO YOUR JOB AND SETTLE THIS. I will give you till the end of the week

Dish takes out local stations off the air due to their money hungry hikes, I am looking to change to another company. They usually take them off the air during bad weather or fire dangers, what is wrong with this company?

We have been with DISH for 11 years, mostly due to limited service in our area and DirecTV was about the same price. This company is more about fix it while you own it. We had them come out to add the Hopper plus so get Netflix from the controller as that's what was advertised. What we were not aware of was that it would make our $400 worth of headphones worthless. These are not Bluetooth, you have to plug them in and newer tvs don't have the ports. Also, they did not tell us YOU'D START A NEW 2 YEAR CONTRACT!!!! Hell NO!!!! We spent more time on the phone fighting out how to fix issues. Finally after speaking with a supervisor, she sent another tech out to fix the headphone issue which involved removing the Hopper plus and returning the joey 3 to the 2nd TV for all headphones to work. There are other routes to get to Netflix, don't get it if you're already happy with your current setup.

I have had Dish satellite tv service for almost 7 years. In the last 3 weeks my satellite service disconnected so I have not had service. I tried the online chat the first week and never got a response. I called customer service support the next week and did almost 40 minutes of troubleshooting with no resolution. She said that I would get an email within a week to figure out the next steps. I never got an email so I called again. Another tech support tried to get me to go through everything again. I explained I was not going through 40 minutes of troubleshooting again. He put me through to the next level of support. That man scheduled me a service technician who was supposed to be here between 8am-noon. He initially was going to charge me for that service but then was able to get it for free. The day of service I received two voicemails and a text, both before 8am. I waited and waited. Nothing. I texted both numbers around 11, nothing.

I switched to Dish from DirecTV because I need a printed guide to look at which show which channels I get in my package. Upon installing Dish, I noticed the same problem..No way to tell what the channel lineup up is. No printed or laminated channel guide, and no way to find it on my dish app. I called many times to try and fix this. They refused. I am disabled and don't drive. I explained I need dish to pick up the equipment. They refused and charged me a 575.00 disconnect fee, 100.00 of which was return boxes. They are as horrible as the other service. Must be nice to have a monopoly.

I have been with Dish for 8 years. We went to cancel service and they said they would give us a month free to reconsider. After the month they said we would be charged a cancellation fee of 250 dollars for not fulfilling our contract that had expired the previous month but they scammed us and said we had a new contract plus they charged us for the free month plus charging us to return the equipment. They lie and are thieves. Iand the rep on the phone, thought it was funny and was laughing. I will never do business with them ever again and would advise you not to do business with them. Their founders act all nice in their dish station but they are full of it. I have been a great customer but that gets you nowhere. They have terrible reps and do shady business. I would watch doing business with their cell company or their Internet. We have Starlink but we do business directly with starlink. Just be careful with these crooks

So I've had this service for 5 yrs and each year the price increased and less service. So when I finally cancel they it me with a 220.00 early cancelation fee because they had to change out my boxes that didn't work. They said they told me over the phone which didn't happened because they had to send tech to my home that was contracted. He never said anything about having a new 2 yr deal. When I informed her that I was never given this info she said she would send it to me now. I told her I didn't agree with this charge due to not being inform she's like, "OH well. That's our policy." NEVER AGAIN. THEN THEY WANT TO OFFER A NEW DEAL. THEN CHARGE 25.00 TO SEND THE EQUIPMENT BACK. RATING THEM AT THE BBB.

I was a customer for nearly 30 years. I disconnected because of a lifestyle change. I hardly watch television now. Because I signed a 2-year lease on Hopper equipment, I have to pay $20 a month cancellation fee for the remaining months on the contact, or around $300 plus $25 to send the Hopper back. No consideration of the approximately $50k I paid DISH during the past 29 years.

If I can give a zero I would. Have had them for 26 years. Now over a charge on my bill dropping them. Paid up to 2/21 for my service and the rep disconnected me on the wrong date, 2/11. After contacting Christopher ** of this, he restarted my service and gave me an extra couple of days for my service being disconnected on wrong date. Then I get a bill like I started new service now trying to recharge me for services I already paid for. This bill started billing me on 2/11-3/10. I already paid for 2/11-2/21 and then it was to be cancelled at this point.

I was lied to about monthly bill. Was told would be 86 dollars a month for 4 years and would be locked into contract for that time. 6 months later my bill is up to $119. Called customer service. Told $86 was monthly fee but now other fees added after 6 months. Also was told I had 90 months to go on my contract!!!! They are nothing but scam artists! If they come to your door like they did mine, my advice send them packing!

DISH cares about 1 thing, and 1 thing only--making money. Without so much as a whisper, they removed CNN from my package, claiming they had no choice because CNN made the decision. Then, they offered to add it back for 2 years. When I tried to cancel, they wanted to charge me $400 for early termination, even though they were the ones who breached the contract. GET YOUTUBE TV!!

Absolutely terrible. We have been forced to use them since we are rural. They generally overcharge unless you call them. My rate went from $88 to $144 in one month. I called and spoke with Michael who assured me he could help. He after much discussion offered $78.12 after discounts. I accepted. A few days later the bill shows $93! Called again and they said they would have to review the records to confirm the rep's statements.

I have been with Dish Network for 25 years, always on auto pay and not once late on my payment. Over the previous few years my bill continued to rise. I called dish and they said they could lower my price. Well they did but they put me on a new contract to my bewilderment. I called them again and they said they would take me off and keep my bill at same amount. My bill recently went up again, and when I called them to cancel my service because I was lied to. I found out I was on a contract and it would cost me $280 to cancel. I have been lied to so many times I lost count. I just bit the bullet and canceled. Be aware of Dish.

My dad was a Dish Network user for many years before he passed away in Oct. Now in Feb, I got bill after we received a refund check which wasn't cashed. They couldn't stop payment. They needed me to fix their mistake by sending them more money. If it takes 4 months to fix an account billing on someone who has died, what kind of CS is that. You shouldn't have to deal with an account that you closed 4 months ago and also it shouldn't take that long for the refund. DISH should have taken care of it. We always paid ahead. But they did not consider their customer that much. Do not go with Dish. There are cheaper and better options with GOOD customer service. FURIOUS about having to deal with this 4 months after account was closed!

This is one of the most frustrating companies I’ve ever had to deal with. It is so difficult to cancel and then they want to charge you $400 for canceling. It’s bizarre and I’m canceling because their stuff isn’t working and they can’t get somebody out to work on it for a week and a half... I mean this is just crazy and I don’t understand why a person would have to pay $400 to cancel the service that’s not even working in the first place customer service person on the phone was completely out of line and would not let me get a word in edgewise… 2 YEAR TELEVISION CONTRACTS. Seriously. It’s not Verizon, which is just as bad..

I've been a customer of DISH for over 3 yrs. My bill is always paid so when it came time to renew? They jack you!! Over 10$ it's not the ten dollars. It's the principle!! I merely ask to get the same service and channels as I had before for the same price!!?? Lil greedy pricks don't wanna do it. I'm 63 and I've learned when contract is up? Leave them, go to their competition and then they will want you back, and give you a better price again. I don't know why I didn't do that this time. But as you get older 2 years goes by really fast and then I'll go back to cable like Xfinity.

I was offered a $500 Gift Card when I switched to Dish Network. I had a stroke shortly afterwards and was in rehab most of last year. I recently discovered the card that was given to me. I called to activate it and was told it had to be done within 75 days. I explained my situation and escalated the request. Today (Feb 6th) I was informed it was denied. I feel this is not fair. Going thru a stroke and rehab for over a year is a good reason to honor it. I guess I'm not an important member of the Dish network family. I will be looking for another company shortly. Thank You.

So I signed up for dish after my uncle died cuz he had it and left me a hopper so I didn't have to rent equipment. I switched over from his to have me an account. I signed up for 2 years which would end this year in a couple months. I wanted to quit last year but they said I would be held accountable for the last year. So the lady said she would cut my bill in half and that the hopper I had because I owned it was out of date because my uncle had it since 2012 and she would send me a free Hopper because I was eligible for it. That was up to date and someone would come and install it for free. I agreed. Little did I know that because I got that Hopper installed and trust and believe I was talking the whole time she mumbled something and I don't know what but I didn't agree and she asked me. Was I okay with the technician coming out? I said yes. I was agreeing to a contract for two more years.

Dish is crooked they when our plan was up we canceled because we retired and need to cut cost. They lied and said we had to pay $120.00 early termination fee because we extended our plan by a year which we never did. Then they charged us another $25 to return the boxes. If you are retired stay away from them or they will take what they want. They also had gone up twice in 3 months.

I logged into my account 06 Jan 2026; I then chatted with a Lester. He said he placed my account on pause in the chat. I went about my business and continued to receive a full month's billing for an unused service in Feb 2026. I once again logged into my Dish account and chatted with Amy, who then said I need to call Dish to cancel the account because it was not paused. I then called customer support and talked to Ray who had no record of the chats with Lester and Amy. If the chat icon is connected to the individuals account when logged in, who is responding???

They put a collection on my credit report because I am deathly afraid of unplugging electronics. I've asked for assistance on several occasions, and nothing. They just said they'll send me a box and follow the directions. The directions wants me to take stuff off the side of my home as well as the satellite, and I'm not comfortable with doing so. I know the company can send a representative out to retrieve their equipment. As a consumer, if I'm renting something and I damage it, I'm liable. With my anxiety, dealing with electronics is already through the roof and knowing I could possibly damage their equipment, I wasn't taking that chance. Dish Network can call the creditor and get this removed, and they're giving some excuse about they can't. (they most definitely can) The law states they can, and they choose not to!

I've been a LONG time customer but that accounts for little with DISH. Most recently I got a flashy email about their Starlink offer. On calling it sounded very good for Dish customers so I took it and paid the equipment delivery of $20.00 +. Anxiously waited to arrival and started to try understand the install since the offer includes professional installation but not, he-he, in Hawaii. Nonetheless I called Starlink to get some help and was treated very poorly by the support rep who hung up on me. I called again only to find that I had not paid the $300 activation fee!! NOWHERE at NOTIME did Dish advise me of this charge. I called Dish who told me I had to call Starlink, ah, the eternal finger pointing. I asked Starlink to provide a return of the equipment and cancelled my account. TAKE CARE of any DISH offers!!

I would have given Dish network a five star rating before yesterday when they changed their tv guide. It was great and easy to use until it changed yesterday. Now it is hard to read, difficult to read and search for shows. The previous guide was in color and much easier to use. I am so upset with not being able to search a show and record easily that I am considering changing providers. We have five televisions and we were very happy with old guide!!!

I have had nothing but problems for the last 9 month service going in and out, when you call they ship you overseas to a non English speaking representative that doesn't have clue what's going on, if lucky they only takes 25-30 min, then you ask for a representative from the actual country you live in that's anywhere between another 45 min to an hr wait, then they have the audacity to not have clue what's going w account. You have to explain all the issues going on which is long list.

Most unreliable TV service one can acquire! Outrageous price for what one receives and if you need telephone help to reboot good luck getting a technician that speaks understandable English. Can’t wait for our 2 year contract to expire. What a mistake we made choosing. Dishonest and Disappointing!!

Dish sucks, after 13+ years with them I finally said enough is enough. They wanted to charge me a $37 increase at the end of my contract, I complained, but they still went up. To keep my normally high rate, I had to start a new 2-year contract. The only reason I stayed with them was because of the HOPPER, but they continue to drop stations and don't reduce the charges. Go to Spectrum for better service with Xumo. BUYER BEWARE.

Great customer service. David sumpter county was very helpful. I would definitely recommend. He was on time and answered every one of our questions plus he went over and beyond. Kept our service because of him.

Way too many commercials! All the show are reruns! We are definitely not renewing the contract rather watch paint dry than watch all these commercials! Haven’t seen any new movies that came out at least 2 to 3 years ago have to pay for them might as well go to the theaters to watch them. Customer Service takes too long and there’s always hidden fees.

This entire service and waiting on technician to just bring a box and update the Joey has taken the entire morning. Thus service is worst then Xfinity for sure. The technicians cannot be tracked because they turn off that service. Calling is not going to help either. No like I do once out off contract go to streaming services. The TV providers are all scamming for more money and giving horrible service.

I was very happy with this for almost 20 years. I was locked in at a price of $30. Slowly it rose up to $100. January 9th I called to cut the cord and the account specialist manager tried finagling me to stay connected. After I declined numerous times he said I was going to be hit with a $400 termination fee. Mind you the last technician cracked the asbestos siding on my house causing a serious health concern with cancer for me and my family especially me who has many family members with cancer. Everything's been documented and brought to the attention so here it is today January 23rd. I called after the guy said he was going to put me on basic to call in 2 weeks and disconnect it and I won't be charged the 400 dollar fee.

Our Hopper died. DISH promptly sent us a new one. That was good. However, when we tried to set it up, it became complicated. So, we called DISH support and this is when things went as the saying goes “South.” We were on the phone three times in at least three hours, speaking to three different agents. NONE of them could set up the Hopper. Finally, my wife tried it alone and SHE fixed the problem. All told, took ten minutes. You have got three agents who need TRAINING. or, pink slips!

Constant lies and deception, the worst company on the planet. Do yourself a favor and look elsewhere for a satellite service. Lies about contracts and service will be inevitable for you with these people.

I’m not even going to give 1 Star, DISH Network kept me on the phone for 26 minutes, trying to sell another subscription when I called to cancel. They said I had to Pay $150 to get out of contract! They’re charging me $233 a month for service! I’m a Senior & can’t afford this strong arm service!

What I find to be outrageous is reading other people's reviews. This company could care less about their customer service. I'm sick to death of them trying to sell me another service in boost Mobile the entire time I'm either on hold for customer service or talking with customer service. They've become more and more outrageous. There is always some glitch with the TV always something with the remotes always something with the bill. I noticed some people said they did not get the money back from credit they were owed from their account. By all means report this company to the Federal Trade Commission and FCC. They are not allowed to take your money. No matter what they say. And that couple that advertises boost Mobile and how they have built a family business. Come on man y'all are ridiculous. There's nothing family like about your businesses.

Hate DISH network and was stuck with them for 15 years since there was no one else. Finally someone else moved in! GOODBYE DISH. A cloud goes by and the channels go out. There's a breeze, and you have to call to get someone to realign the dish. You wait days. They don't comp you for the time you're out of service. Don't offer free movies or anything. Then when we cancelled... WOW! What a fit they threw. Kept us on the phone 40 minutes and finally had to hang up on them. Called back a few days later to find out what the final bill was going to be so I could pay them and because I didn't know the PIN number, they wouldn't tell me! Unreal. So glad I never have to deal with them again! Nightmare over!

I have been a Dish customer for over 20 years. I am having a home remodel and put my service on pause (which I pay a small fee for). My pause was lifted without my knowledge and they now say I have a bill of $411 dollars. I don't even have the electricity on at the homesite yet, but they want me to pay for Dish. When I called today I was told there was nothing they could for me. I told them to cancel the service. I will no longer be using dish.

On Jan 16, Dish dropped CNN from my plan without any prior notice. I was actually watching it at the time. After an hour of troubleshooting the loss of a single channel, I called and was told it had been removed from the package. The customer service agent was very nice and they extended my access for 2 more years, but cancelling with zero notice is not ok. Will start shopping around for a provider that treats customers better, even if it costs a little more.

I've been with DISH 25 years at this address. Lately I can't get a live person I can understand! Today I told her, "I can't understand you." She changed her ACCENT! WTH? SO DISAPPOINTED. TRIED TO PAY CASH FOR A PHONE AND SWITCH TO THEIR BOOST MOBILE. UNABLE TO COMMUNICATE.

I’ve only had DISH for 2 months and I have been disappointed since day one. The young man that installed my system was great but it ended there. For starters I didn’t get the channels I was supposed to get when I signed up online. When I called customer service and finally got someone that spoke English I was told “oh that offer doesn’t apply to your area”!! Seriously?? I ended up having to pay extra just for the channels I was promised when I signed up and my monthly bill ended up being $25 more than what I signed up for.

Was a loyal customer for years. However, every year came with a call regarding raising rates. Then when I had enough, canceled my service in September. Received bills all the way through January. After hours on hold, constantly reassured zero balance, infact I am owed refunds (which i still haven't received), just received another bill.

After we canceled our Dish network account (that has to be paid in advance) they claimed I owed them 293 dollars. Not that they notified me of this at the time. It was only after 6 years when I tried to sign up again. Bogus charge!!!

So Dish changed my on screen guide today to a different format that I hate. Tried to chat. Can not get through to a category that applies. They will not give a live chat agent. Called their tech support phone number several times. Get 3 beeps then disconnected so they must have a phone overload filled with customers trying to complain and get their old guide format restored. I hope they lose a gazillion customers. All I have to say is kiss my ** Dish.

We haven't had access to ANY channels since a windstorm on Jan 9th, our scheduled appt today Jan 13th was with technician Carl **. He not only no showed, but never texted nor called to let us know why!! Terrible service.

Yesterday, in my opinion, I was treated poorly by an on-line manager. Today I spoke with someone who was willing to listen. I had a much better conversation and resolution today than yesterday.

From the beginning of switching my service over to Dish we were underwhelmed. Told multiple times by Dish employees that they had better service and customer experience than DirecTV, as well as being told that DISH was buying DirecTV. We expected at least a better experience than what we were used to with DirecTV. Being able to watch movie channels, streaming, etc. was extremely difficult. When we finally decided we could go no further with Dish, the representative that I spoke with to discontinue my service was rude, condescending, and ridiculous. Of course that experience gave evidence that we made the right decision to cancel our service.

I have spoken with Dish Representatives 2 times in December regarding incorrect equipment installed at my house. Was told that technician would come on 12/23 and then 12/30. No show, no call both times. Have receivers in 3 BR & 1 in LR. Two TV have to watch same show.

I cancelled my Dish on Nov 28 2025. I was sent an updated bill saying I had a credit of $16.82. When I contacted Dish about the credit I was told that I could only receive it if I reinstated my service. Now to me if I overpaid I should get that back but apparently that is not how that works. Crooked company. Very hard to get through to an agent also.

Don't sign up for DISH. I signed up December 17, 2025. Tonight it went out, after spending 1:41:00 on the phone trying to get customer service, she tries everything. Then says in 3 days, she can get a technician out here! 22 days and equipment stops working and they want me to wait 3 days for someone to look at it??? Never again.

We have been with DISH for several years. During that time the service has diminished and the charges have escalated. I was buffaloed into a 2 year contract last year in order to "lock in" my current channels and pricing. Since that time we have lost several channels that we enjoyed. When I spoke with them today they offered to return one of the channels . . . . for an additional $6 per month! How is this legal? They require customers to adhere to the contract, but they are under NO obligation to do the same? I HIGHLY DISCOURAGE anyone to use this company!

Almost impossible to cancel service, if you pay your final bill on their website it automatically restarts your service, then it starts the cancellation process again, the only way it ends is to make the payment to a customer service rep, and they are not nice about it. I did some checking after this fiasco and found out they have a tremendous amount of complaints against them for this practice, I am going to file as many complaints as I can to ask many organizations as possible to make them change this unethical practices.

Don't use them!! They suck. They steal, lie, etc. No loyalty after several years etc. Don't recommend them to anyone. They don't send any bills either. Hold times to speak to someone is an hour or more too! Don't use them. We are finding someone else! They claim a new rare hike for 2026 too is $29.99. Glad we have other options!.

Dish Network billing department is getting out of hand. 2 days ago January 1st new year 2026 I set up a credit card payment for automatic payment each month to pay for my cable TV bill that due on the 11th of each month. I can't believe they snatched my money out of my credit visa card account the same day on January 1st. SMDH!!! Acting like they don't know what a due date means or when payment should be remove. I tried contacting Dish Network. All I keep getting is they're busy and the wait time is over 45min wait and that they'll hold my place in line and call me, which never happened.

Two days in a row tech should’ve been at my residence between 12-5 pm and never showed up, text, calls or email me. So I called Dish. They wanted to reschedule for Wednesday the 30th of December. So I cancelled everything. They don’t care about their customers one bit and I was referred by many folks.

Bought a home and whoever had the home before me used Dish. Well, I called to remove the satellite out my yard because I’ve never used their services. After speaking to 6 agents, everyone told me my option was to remove it myself, have someone remove it for me, or add services for cable when I don’t need any of those things. Every option required me to pay out of pocket. If I did it myself, I would have to buy the tools, if someone else did it then I would have to pay them, and if I had services I would have a bill for something I wouldn’t use. They were unwilling to help because “I DIDN'T HAVE AN ACCOUNT” and they didn’t want the satellite back so I’m responsible for removing it. I’ve been aggravated all day with this because every option requires me to use my own money just to remove it. The corporate number doesn’t go to anyone. Hopefully me sending a letter works. But this is the worst company ever!! I see why the have 1 star.

I have been a Dish customer for over 25 years. I have Cox internet and Cox VOIP phone service. For a LOT less money I could have Cox TV but I have stayed with Dish. I have seen their customer service get worse and worse and worse over the years. Today I had a simple question about saving a recorded program. The wait time was 40 minutes. When I finally got through, the Filipina agent could not answer the question and hung up on me. I know Dish is having financial difficulties and I see why. But it is getting worse. I am finally going to subscribe to Cox cable TV. I really like satellite service (it is not dependent on internet) but enough is enough. I have had it.

Outstanding work. I explained to the rep my needs as an old guy and he responded with a visit from a tech 2 days after our phone conversation. The tech did a great job by replacing everything including all new wiring, new cable and a new Hopper. Spent over 3 hours on the job. I tried to tip him $100 and he turned it down, wow. With this kind of service I would think that Dish could ever lose a customer. Scott

STAY AWAY from DISH! They have HORRIBLE CUSTOMER SERVICE. My recent experience with dealing with their Customer Service Department was a NIGHTMARE. The rep kept repeating the same thing over and over again like she was READING FROM A SCRIPT. When I asked to speak to her Supervisor for help, she wouldn’t allow me to. She said that SHE was the “highest level”. She was just the first representative who answered the phone. She WASN’T the Supervisor. I never got my issue satisfactorily addressed. It was a frustrating and pointless experience. I WILL never give any business to Dish again.

We kept losing signal. The screen says weather issue, but we have clear skies. I called, and she went through everything, but still no service. She said they could send a technician out in a week, or new equipment in 1-2 days. We just got new equipment 3 months prior. Now, we have to be the setup technician, for all the money we give them after 11+ years. No wonder they're losing people to streaming.

DishTV is possibly the worst in the industry.. Their customer support is incredibly poor. The technicians are clueless. If you hate yourself this is the perfect product for you to buy. Do not waste your money, go with DirecTv or anything else other than DishTV.

Have been customer for almost 5 years, hopper replaced 3 years ago, stopped working. And was sent another hopper. 12-15 '25, this hopper would not connect with satellite, this time only got streaming channels, called customer service 4 times in a row, the persons that answered could not be understood. The accent was so terrible, male and female. Called again in a couple days and hung up on non-English speaking agents, could not understand them, 12-19-'25 connected with agent I could understand, she arranged tech for 12-20-25 between 8am and noon, they did not show up.

DISH is absolutely horrible. The company, the customer service, and the tv service. I switched due to great promotion and incentive they were given. I never received that incentive. Called numerous times and didn't get anywhere. My contract is FINALLY up at the end of this month, December 31st. I called to notify them that I wanted to cancel effective that day. They said I would have to pay a $20 early termination fee because I called it in today, December 20th. I laughed, but she was dead serious. DO NOT GET DISH!! YOU WILL REGRET IT!!

After being a long-term customer who always paid my bill on time and overpaid for the limited number of channels I actually received, this company made it crystal clear how little loyalty means the moment you decide to leave. Canceling service feels less like a normal business transaction and more like death by a thousand fees. Want to return their equipment? That’ll be $25, because apparently the privilege of no longer being a customer comes with a cover charge. Nickel-and-diming at every turn, right up to the very end. These policies are clearly designed not to retain customers, but to punish them for leaving. Mission accomplished. Nothing motivates someone to never come back quite like feeling gouged on the way out. If you’re thinking about signing up, just remember: the real cost doesn’t show up until you try to leave. Great system—if your goal is to permanently burn bridges with former customers.

Zero star if I could. There was supposed to be a $400 rebate when we signed up. When I called after installation and a couple months of service they said no such promotion existed. Canceled just shy of our 2 year contract. Way cheaper just streaming the networks we watch. They tried charging me to return my equipment. I don't think so! They have zero drop off locations and you got to climb up the side of your house to get some of the equipment. If you are disabled and have no help then you're screwed. The packing instructions are confusing as the pictures don't match my equipment. They also just add stuff to your bill. Channels and networks you don't ask for. It's not transparent pricing. Lots of hidden costs. Will never use Dish again.

Customer service is horrible. Tech visits are a waste of time. They say one time and HOURS later never show up. Wasted an entire day for a tech to show up during the FIRST APPOINTMENT of the day. Email said 8am-12pm, follow up email said 10:30-11:15 then no notice when it changed to 1:30-2:45. Waiting all day for nothing is super convenient and great customer service. No wonder why Dish lost over half a million customers this year alone. Time wasting and customer service is no help. This is the WALMART of cable companies.

Been a long time customer and the monthly cost just keeps going up. You have to call in every two years and when you do they try to get you to change programming and they get you into another contract for two more years. I called to cancel and they tried everything to not let me do so. Then in the end of the conversation he said that I had to climb up on the roof to get my knob on my satellites and return it or I would be charged up to $300. I told him that there is no way for me to climb a ladder up to my two story house and get anything. He said to hire an Electrician at my cost of course. So don’t start with them or you are stuck with them and they don’t do anything to help you with the returning of their equipment!! My bill got up to $190/month.

I have a had dish for a few months now. When they installed they put it on a 6ft pole by a tree. We lose signal a lot. Now I have no signal for 2 days. I have spent 2 days on the phone with customer service and Nicole and a supervisor Jeff care nothing for customers. I pay extra for warranty. Now they tell me I can’t have a tech out until 12/30. But I still have to pay for service. I spent 20 min repeating myself to Jeff and he kept asking the same question over and over again. Clearly he did not care. Claims I will get a credit but nothing appears. So please don’t get dish network they care nothing for customers.

I have been a customer for years. My remote went out three months ago. I had to call, and they said I would need to get another one, since the troubleshooting we did on the remote did not work. It took six days for the new remote to arrive…. Here we are three months later, and the new remote we waited six days to get, has gone bad too. We called, and they said we would have to get another remote, and it would take another six days to arrive, or we could pay $20 to overnight it. I told him we just got this remote three months ago…

Been with Dish Network for about 5 years... Poor customer service and frequent rate increases. Took 40 minutes to get it disconnected, and I have to pay to return their equipment.... I don't even rate them at 1 star. Worst TV supplier out there...STAY AWAY from them.

Just shame on all of you. Trying to set up an account since I switch to DISH from DirecTV. I have never had an issue with setting up an account. Another 1 hour still can not set up an online account. Grrr.

Have been with Dish for 15 years and had to cancel my service 'cause I can't afford the bill any longer. Both if us retired and my husband is disabled. Dish CS told me that I had to pay $ 454.64 to cancel my service 'cause I have a contract that I was never told or explained by Dish. I have tried to work with them, but CS refuses. I have reported them to the BBB and Consumer reporting agency and Attorney General's office. I want others to know what Dish is doing to customers. I believe this is called Slam Selling. It's Illegal. Not disclosing all info to the public for services. Please don't use Dish. Scums and crooks.

Evidently 2 year contracts with Dish don't pertain to them, just the consumer. I agreed to a 2 year contract, in June for Top 200 at $105.97/mo. After 4 months they changed my package to Top 120+ and reduced my bill $5. I called and they said my promo ended on the Top 200 package. My bill never indicated I was getting a promo price and I never agreed to a programming change. They said if I wanted to stay with Top 200 it would be $115.97/ mo. They said I apparently didn't understand when I renewed in June. I told them that was entirely possible since I can't understand most of their customer service reps and I also let them know that this will be the last contract I ever have with them.

Today I canceled my Dish services, because I felt like I was paying too much ($172.00) per month. When I called them to cancel my services they told me that they could give me the same service for $101 per month, if I didn't cancel my services. I have been a member for over years 15. So basically because I never called to complain about the price I've been screwed out of $70 every month. I told them no cancel my service because this is something they should have done on their own was to reduce the price. Why not take care of the members you have that have been with you for many years. And to top it off they still have the audacity to charge me an additional $50 for sending back the receiver and Joey's. It's like they haven't screwed me out of money for so many years, they're still going to get their one last hit.

I have two different Dish accounts yet I'm not able to access or register the two of them with the same email address even though I have different usernames and passwords. That's like telling me that the post man needs two different mailbox because I'm getting mail from two different companies like Dish and DIRECTV. Maybe DIRECTV doesn't have this problem.

DISH is the worst company to deal with. They do not listen to their customers the bill is always fluctuating even without us making any changes whatsoever. They called about an upgrade and I told them that we didn't want an upgrade so not to charge us for one. Today we received a bill over $300 dollars. When we first signed up with DISH they promised to send us a $500 Amazon gift card which we never received. We have asked them about it which they lied once again and promised they would send it which they never did. I am getting ready to report them the Better Business Bureau. Then I am calling my lawyer because they have already started adding late fees to that bill.

Customer from as far back as the 90s. Much different network then. Customer service excellent, great product at a reasonable cost. Now, this network is garbage. They have done nothing, absolutely nothing to bring their systems into the 21st century. Constant loss of signal and need to switch to streaming. Will speak to CS and they say 37 signal strength is basically excellent. 37 on a 100 scale. Are you kidding me? Techs have said you can’t rely on a 100 scale. A 37 is really like a 98 on a 100 scale now. Yep, actually heard that come out of the mouth of a tech. Unbelievable.

I have been with Dish for several years and I intend to cancel my service immediately. I overpaid on my account and was informed it will take seventeen days to received my overpayment. This is unacceptable customer service. So not I intend to cancel my overpayment through my bank to receive my money asap. I will be cancelling my service immediately! Do not use dish the customer service is terrible!

Dish scam to end subscription. Charged 140.00 to end a subscription that was deemed upgraded and when upgraded the contract is extended. I never requested an upgrade but the mere fact that the hopper was replaced by them because their very own initial hopper would be obsolete, that was considered an upgrade stated in the contract. In addition I’m paying 25.00 for a box they are sending me to send back their own box. (How nice of them.) Do yourselves a favor and find a different way to watch the airwaves beside dish network!!! Bye bye dish!! Forever.

Dish has exceeded my expectations. 2 of my joeys were old and needed replacements. I made a call, within 5 days the new receivers were at my door. I had issues connecting them, tried several times so was extremely frustrated prior to calling customer support. I was fortunate to have Leslie assist me. She was extremely patient and walked me through connecting my new receivers. She treated me with respect and patience. I am very grateful for her help! I was very close to giving up getting the receivers connected. I am so happy to have my TV up and running again. Thank you Leslie! You are awesome. Denise

Terrible. I just had a tech come out a couple of days ago to work on the dish. He changed my box to a different line and my tv service is glitching and freezing. This is the third time in 6 months where the service is terrible.

Don't get Dish TV because you pay for 3 rooms and you can't watch 3 rooms at the same time. THEY ARE thieves. No good, they lie and try to get you on a bigger contract that's not right... thieves, thieves.

Dish used to be great. A customer for 18 years. Not anymore. Now, too expensive, customer service has been off-shored. The off-shore cannot process a payment. Look as Off the off-shore does not link to any CC or Bank card in the USA.

Horrible, rude customer service, way overpriced for the channels you get. Price keeps going up and service is unstable and keeps going out. Doing streaming service now and it's a lot cheaper. Horrible, unprofessional company, worst of the worst.

Beware if you disconnect. They charge $25 to send old equipment back, they waived charge for caps on top of the roof because I’m crippled and 75 and told her I didn’t put them up and wasn’t taking them down. Disconnect is because they lied to me and said they lowered my bill but didn’t tell me it was for 3 months only. Oh they promised to lower the bill again but I don’t believe them anymore. I’m on social security and can’t pay over a hundred dollars anymore and eat and buy medicine and copays. They will say anything to keep customers but don’t believe what they say, I’ve been with for over 7 years, same equipment to, unreliable, expensive, and not worth my money, I feel very hurt by this company. I didn’t have the money they charged for last month and disconnect fee.

All I did was ask for a new remote as the one I have is old with some of the buttons rubbed off from use. It also flips my TV off of my hdmi to my smart tv mode. I get this big song and dance about fixing the remote and disabling smart tv mode. Can't you just send a new remote? I have been with Dish for over 6 years. I may start looking for other ways to watch TV.

Worst customer service ever! They billed me for 2 pay per views at $49.99 each that I NEVER ordered. And then refused to correct their error. Pretty much calling me a liar. In fact my wife and I were out of town that day the pay per view events were supposedly ordered. Worst experience ever!! Would never recommend Dish Network in this lifetime. Thank goodness for Spectrum! They took great care of us and even saved us money with NO CONTRACTS!

I tried to contact Dish Network for a problem with my network timers. I don’t have access to my account number. I do not receive a paper copy. End of story. No way to contact help and support without an account number. Seriously, login and password are not enough. Horrible.

I’ve been a DISH customer for over 20 years, and the way they handled my recent issue is the worst customer service experience I’ve ever had. DISH’s own equipment suddenly locked me out of years of recordings stored on a DISH-supported external USB drive. This drive was purchased because DISH promoted that feature, and it has never been used with any other receiver or account. One day it simply stopped working, claiming it was “configured for another account”—which is impossible. This is clearly a DISH system or authentication error, not anything I did.

I have been with Dish for several years, but they have recently changed their DVR program so that I have to pay an additional fee to watch various episodes in addition to the high monthly price I am already paying. As far as I am concerned, they have destroyed the DVR part of their service so I have canceled Dish. If DVR is important to you, find some other service.

For those who are reading reviews to help decide if they want to do business with Dish, please don't. They are all good and jolly to sign you up but when it is time to close your account, they are the rudest and most unhelpful beings on earth. The call center is in foreign land and I had to ask several times for them to repeat what they are saying. So, new customers. There is a lot more to the crappy service and I'm not going to waste my time explaining but in a nutshell, Dish is one of the worst companies that I've had to deal with in my 70+ years. You've been warned.

I have been a Dish customer for 20 years. I recently let them talk me into an upgrade. Found out during the install that I needed another surge protector because there 3 devices to plug in. Now I turn the tv on in the morning and have a 1”x1” little picture on a 65” tv. The only way to get full screen is by restarting the whole system (3 device at the hopper) so in the morning while I’m trying prepare for work I can’t use the dish service. Also have problems with loosing local programming and there streaming content is buffering and pixelated. I have a $70 Roku that works 100% better I never thought I would say it but don’t get dish the quality has gone way down as the price has gone up

They deserve 0 stars, Worst customer service. I wish they would go out of business and stop scamming people. The experience I have had is awful. On top of them being useless and unable to communicate because of language barriers and them behaving like robots. They won't answer questions and they will hang up on you. I even talked to a manager (probably bullshit and wasn't a manager) and she hung up on me because she wouldn't answer my questions and I asked her multiple times. They are scam artists. Thieves (literally took accidental overpayment money from my elderly mother and won't return it). Heard enough yet?

Dish is a money grubbing and disreputable company whose employees will lie and deceive you in every way possible. When you leave this disreputable company they will fabricate false charges and try to continue to bleed you for more money. They will attempt to degrade and threaten you with false accusations of owing them more money. The coax line was left mostly uncovered and I was forced to insist more than once that the line was exposed and I could not mow grass in the area until the line was properly buried. Secondly value for the money charged was way out of line for the service. Finally they will attempt to destroy your credit with false accusations of not paying for their services. I will be hopeful that the Dish management will turn this company around and if they continue to discredit their customers, they will find themselves out of business. James A **

The hopper is crap. Not enough good shows. You guys put up Christmas crap two months early. Not even November yet. Not past thanksgiving and you have Christmas crap on. Get some new shows to fill the gap. Too much money for what I get.

I was told by the employees that I talked to if I paused my dish I would not lose any of my benefits but that was far from true. Not only did I lose all my benefits and discounts they raised my price by well over $20 per month because their employees didn't know what they were talking about. DirecTV I was with them for over 20 years and not once did I have this problem. At least their people were educated on the system that they were working with and not giving people false information. I will definitely be changing back as soon as I can.

I called Dish today to lower my bill on October 29, 2025. The customer service was horrible. The woman was rude, unprofessional, nasty, and me she was too busy. She told me she was in South Africa. I am now looking for better cable company.

I have been a Dish customer for 30 years. I had 4 Joey’s and a DVR I was paying 200 a month. I called because my kids hadn’t watched YV for years and I wanted to cancel 2 Joey’s. One was missing and I was told they couldn’t cancel without the serial number. They also told me they can charge me up to 300 for the missing Joey. I have been paying for insurance all these years but that didn’t matter. After going around and around with a guy probably in an India call center heavy accent I told him the serial numbers from the Joey’s that I was using. So the one missing was the one left. I asked to speak with a manager he said he was and there was nobody higher than him there. If they charge me for Joey I will be canceling. This company has joined the ranks as many American companies. It’s sad. I remember the days of the Charlie chat trying to build their brand. Never again

I’ve been with Dish for a month and their picture quality is the worst. I keep on calling their tech support and it results to no remedy. I was even told to upgrade my Joey to get 4k quality. When I first subscribed, the agent never disclosed any of these to me meaning I got to pay more for better picture. After several attempts to resolve the issue, all I get is the runaround. I was told that if I cancel my service, I had to pay over $400. I have been taken advantage of. They gave the worst quality of picture and they have not been true to their word as far as the other benefits are concerned.

There were pros and cons of our 16 year service run with Dish. Ultimately their pricing is inferior to other streaming services. I’m now saving about 40% having switched to Hulu. Customer service wait times aren’t great but we always got our issues resolved. When they tried to give us something “comparable” to Hulu or YouTube TV we lost many channels that are available on the live plans Hulu offer and most would’ve also been available on YouTube TV. If you have a reliable high speed fiber internet connection, I would advise you to not consider Dish as your primary entertainment provider. You can add other services elsewhere and still save money even without promotional rates.

In October of 2025, I had a very unusual account (non-technical) issue. I called 800 Customer Support but could not get it resolved. However, a few weeks later, Mr. **, of DISH Corporate, caught news of my issue and jumped in immediately, trying to call me directly for days and sending emails to reach me. I was hesitant in going down the "rabbit hole" on it again, but I finally got back to him. Mr. ** listened to my challenge and took immediate action, going above and beyond, and creating a great CSR experience from a Corporate Executive (without my having to "escalate it" in the first place.) He was patient, kind, and understanding of my frustration. I'm an absolute believer that Dish cares!

I have recently requested a payment extension for my services with Dish Network. I had to pay $15.00 for an extension on my service. I wish I hadn't paid the extension for my service if I knew they were going to cut it off anyone. I paid for an extension on October 17th, and on October 19th, they turned my service off. I am really starting to hate Dish Network. I was originally told I had nine months left for my contract, and when I called yesterday, I was told I have thirteen more months. I used to really love your service, but now I no longer like your service; your packages are really high, and you no longer have any discount packages for customers. I can not wait to get rid of my service with you guys.

Two BIG problems herein SoCal with DISH. 1. Dish has a big problem with our local channel pixelizing. It is aggravating. 2. They do not offer the Dodger station. The Dodgers are a really big deal in SoCal!

Somehow I was tricked into a two-year contract. Neer had a contract with him before and then when I go to cancel it they want to charge me an extra two months of service to get out of the contract. Didn't want to negotiate anything. I have been a customer of theirs for 15 years so watch out how they treat you. Definitely didn't treat me very well.

We have been a Dish customer for years. Can't get a signal right now. Customer service told us it would be 3 weeks before a tech could be here at $160 a month. That's not acceptable. Told her we might look into DirecTV and we were told to do what we have to do. Great customer relations. Direct here we come!

I recently had two service guys come out and fix my system. They were on time. They were very professional and made sure to explain everything to me before they began working. I was very pleased with the whole process. Thank you. Keith **.

I had their service for 23 years and it took me about 30 minutes to cancel my service. I got so tired of having to fight every year for a price. They will raise your price by 50 and you have to call to cancel then they will drop the service. When finally got cancelled they want me to climb on my roof to get the LNB off the dish and return it. What a joke company. Don't ever use this company.

They contacted me for the return of their boxes! And they gave me all the serial numbers of all the boxes they wanted back, I took pictures of all the serial numbers! And then sent them all the boxes back! A year later a bill collector calls me and tells me that I owe almost 800.00 for the boxes that they say I didn’t send back!!! I don’t recommend fishnet work for anything. I have never heard of this kind of BS!! I still have all the pictures of all the boxes. Terrible customer service. I will never do business with Dish Network. It's seems they like trouble and trying to mess your credit score up.

I was a customer for five years and had no complaints until I tried to discontinue their service. First, they wouldn't take no for an answer. I spoke with someone who had a strong accent, which made it hard to understand the double-talk. After spending an hour on the phone, I thought everything was resolved. I was told I would not receive another bill since I had just paid my last monthly payment. However, the following week, I received another bill!

They need to stand up to the channels that they have and stop the ten minute commercials breaks. Every single day they show a movie or show and every ten minutes they have commercials for over 10 minutes and it’s the same thing over and over. We as people pay for TV services over a $100 A month. And for what and half the other channels you have to have internet connection to watch and that means more money. Another 100.00. That’s two hundred bucks a month just to watch TV shows movies. It needs to stop.

I have been a Dish Network customer for 19 years, and for many years been only subscribing to Polish channels. I have not had any issues with service, until Dish switched service to streaming, because they decomm'ed the 118 deg satellite in April this year. Since about August 14, when they had major firmware update on Hopper 3 receiver, one of the streaming channels stops working every day at about 10am my time zone. I have been calling dish constantly since early September. Dish support has been remotely accessing the Hopper 3 and collecting some basic data, and supposedly opening support cases with other engineering teams. I never got any case # for it.

Apparently entering into a price contract is one sided. Dish does not honor the contract and raises prices whenever they want. I've been with Dish for decades and can't even get rid of them because, you know, I'm in a WORTHLESS CONTRACT!!!!

Dish network is the absolute worst TV provider. I’ve been a customer since 2011. They keep raising my rates now. I have the cheapest programming package and they just raise it from $69 a month to $75 a month. I called to ask why. Oh it’s because they’re being charged more from the people who own the channels. Oh and you know what we’re gonna give you 200 new free channels to watch. Well you know what I don’t give a rat's ass. You keep raising my rates. And then when I call Customer Service, I’ve got some **. Who’s trying to saying how we should work together and you know it’s always beneficial to be polite and kind to each other when I was in fact, polite.

Worst experience ever. Their customer service is awful. I spent 2 hours on the phone with them just to cancel my service but then continued to get threatening text messages/emails regarding our service even though it has been canceled for 2 months. Called back to tell them we had canceled and to stop sending these notifications to us and was on the phone for over an hour while they told me they cannot access my account.

Dish Network Review – Avoid at All Costs. Total scam. The Video On Demand library is terrible, with most shows missing entire seasons and episodes. Before signing up, we were impressed with the advertised channel lineup and excited about the idea of being able to watch our favorite series on demand and skip through commercials. But once installed, we were shocked to discover that almost every series we wanted had only one or two seasons—and only a handful of episodes available. Half of the channels are filler: infomercials, outdated movies, or things nobody actually watches. The interface is confusing, hard to navigate, and just feels outdated compared to other services.

I have been a customer for almost 10 years. I drive semi and have a pay-as-you-go plan. My truck will be down for a few weeks. I called to suspend service, I went through the automated system. It told me service will be suspended and when I was ready, I called and it turned back on 3 days later. I get a notification from autopay that a payment was made. I called customer service and was told that the automated service doesn't work on a pay-as-you-go with autopay. They refuse to refund the payment. They just lost a customer.

The channels, etc. are ok, although they have been in what they call a battle to show local baseball Diamond Backs, which supposedly has been so-called going on for years, even though we pay for DISH Sports package. Their answer is it not our problem, basically switch if you don't like it. They continuously slowly increase your bill without any notice. When you call in to ask why it was increased, they give you statements like, it's the cost of doing business and we have to pass it on to someone... My cost just went up to $209 and I have basic plus their sports package and started under $100 and we haven't added anything.

Used to be better - the ads are repulsive, not the content necessarily but the air time they consume. I clocked a Prime hour and found 15 minutes of ad to 45 air time. 25%? I'm looking for a streaming service that isn't so far in debt that they haven't sold their soul and integrity.

Why can't Dish hire engineers who know what they're doing?! So strange, are they just cheap or stupid? I've had so many operational issues that are easily fixable. I've called to advise them so many times with no improvements.

Just spent 35 minutes trying to get my DISH account cancelled after 7 years of service. Was offered a monthly rate of 111 as opposed to 193. Was told I had a 600 credit. Why withhold that information? Presumably you could draft my account without any notice, hence your ever increasing cost. I’ll gladly spend 25 to return your old equipment to you and move on. Shameful!!!

I disconnected from Dish on 9/1/25. I paid my final bill on 9/11/25, requesting they do NOT reinstate my account. Dish reinstated my account on 9/12 and sent me new bill for all services. They refuse to accept my initial cancellation on 9/1/25.

If I could give 0 stars sadly I would, 25 years, 25 years of being a customer gets you nowhere. They can’t “prove“ you have a contract when you want to cancel service. We have paid in time and been a loyal customer for 25 years. Our life situation had changed and now after 2 hours trying to cancel has become you owe us 167.20 for leaving 16 months early from a contract they can’t proved was authorized. Some say we had a “verbal” 4 digit confirmation then when that was shot down it was … no sorry it was a written one. Needless to say there is a reason streaming services will close this type of TV down and they did it to themselves. Do not go with this company as you too will be back sorted and punished when the time comes to part ways. Oh and the true kicker is you have to pay for the box to return the equipment you have been “renting“ so add another $25 bucks to the $169.20.

Drops local station you pay for without offering discount until you threaten to leave service with contract since they broke it. The contract Then offered a tiny break. Missed a lot of local NFL games one year which was unacceptable to me Due to petty feud with Nexstar. Guide is also incorrect often which is also unacceptable.

Why does Dish have application online when you can't complete the application without a credit check. A credit check for cable not a loan but cable. WOW! Dish promotions online are a scam. First 3 months free scam. Star and stripes scam. American 120 package $96 scam. After talking to costumer service $86 due before installation and $135 a month scam.

Had been a top tier customer for three years, with extra boxes in bedrooms and even my garage. But with all those extra boxes and expense started looking into a better system. DISH may have the market cornered on the DVR but I HAVE FOUND AWAY AROUND THAT. And STARLINK has come out with a 3 TB system that can run your internet, T.V. and cellphone service plus help you run a business from home. So I called to terminate my service and have the boxes mailed to me.

Had a service call today on my Dish system and was so satisfied and appreciative that Ricardo came out to resolve the problem. Ricardo was the ultimate professional. He called 30 minutes prior and upon arrival was stellar in his customer service and knowledge. Ricardo asked me about the issue and looked at the main TV and equipment. Ricardo then looked outside at the Dish and transponders and told me he recognized an issue immediately. Ricardo installed a new splitter in a better location, adjusted the Dish and tightened everything. He utilized new cables as well. After that he checked the TV statistics and make internal adjustments on all TVs and bingo we has a much stronger signal and TV at all three units. A great value and top notch quality. Ricardo should be training all technicians as his knowledge base and ability to troubleshoot and explain the issue were phenomenal. Highly recommended!

The worst!!!! We were automatically renewed with a higher rate and locked into a contract which we never agreed to or wanted. The signal is terrible and only works sometimes. SAVE YOURSELF, DON'T GO WITH DISH!!!!

Dish Network is horrible and steals your money! When I signed up I was told I would have to pay $100 the first day they installed it. The day they installed I had to pay $132. Then I was told my bill would be $127 a month but it was $150 a month. I was told we had one free movie to watch a month on Dish Demand as long as it was a 6.99 movie and they charged us for each movie anyways. My son had medical problems which made me absent for work and I got behind on the bill and got it caught up just for them to shut my cable off and tell me I still owe $186. When a month before I called Dish and got channels removed to lower my bill and paid my monthly bill just for them to still try to charge more and shut my cable off. There are a lot of monthly charges they do not tell you about. They told me I was getting free Netflix for two years but they charge you extra for the Netflix. They are stealing from people and should not be in business.

Dish was fine while I had it, but I will never return to Dish. Upon cancellation, the CSR told me my equipment didn't have to be returned. She said it was too old and could not be used again. She told me to recycle it. I did. Actually, I threw it all away. A week later a box shows up to return the equipment. When I didn't, I was charged $349. I called and was told there is nothing I can do. I asked to talk to someone who could pull the phone recordings, but was told there is no one above the person I was talking to and she couldn't do anything to reverse the charge even if she wanted to. I hate Dish Network.

Ever since I got the Hopper it has been nothing but trouble. Dish sent me a replacement hopper box. I tried to set it up nothing but trouble. I had to call tech service and they were extremely not helpful at all. They had to schedule a service call and then want to charge you for there crappy equipment. Then I played around a little bit and I got the thing to work. Called back to cancel service call and they could not refund my money I paid for service. They wanted me to call and cancel payment. I would have to pay a fee. Checked my email and saw the took the payment out. WHAT EXTREMELY POOR AND CRAPPY SERVICE!

Worse experience in my life! WORSE and demoralizing customer service. Hardest user-friendly remote. On top of that, was threatened by "customer service" that "I better pay"... EXTREMELY STRESSFUL EXPERIENCE! And I'm out over $250 for 5 days of useless service...

Make sure you get what they offered you in writing. They promised me something and then after they installed it they didn’t do what they said they would. When I called and asked I got the runaround by saying they would look into the matter and call me back which they never did. It’s disappointing companies have no respect for their customers. As soon as my contract that I feel they broke is over I’m going to unplug from cable tv.