DISH Network Reviews

Unethical. That's an understatement. My bill 3 months ago was $113, 2 months ago it increased to $114 a month, last month it was $115, this month it's $121. Unethical. Not a chance. There should be a class action lawsuit filed against Dish Network. Consumers need to get together and put people like this Dish Network out of business for good. Capitalism. This is more than capitalism. These people are just plain thieves. They have specials every month and when they don't sell enough they pass it off to their customers and I have been a loyal customer for over 10 years. No more. Dish is gone.

I had helped a friend last year to get Satellite Service with them and they didn't have a credit card. So they didn't charge me for helping them get service started. But they called them December 29th to disconnect and leave them and they didn't know that they had that much longer till they would be able to leave and the son of my friend told them not to take the $160.00 out of their checking account. And the Dish employee told them that he would do something else and not to worry. Oh he did do something. He took it out of our Checking account and it was taken out on Jan. 11th and I didn't catch it till last week. And I told them they was not authorized to go into my bank account and take nothing for it was not our service.

I had to close account--moving and could not have satellite where I was going. So I talked to a Mark with operator ID-** (doubt that's real). He was RUDE. Insisted that he needed to charge my account immediately. I asked to pay in 3 installments he said no and I told him had NO money in account at that time so my ss check came in and they pulled $511.83 from my account left me with $50.00 FOR REST OF MONTH. I told him NOT to do that from my account but they did anyway. I will never ever recommend them to anybody and stop any of my friends from getting DISH--- Very, very, very disappointed.

This is the WORST Internet service I have ever had.. It will cost me 300.00 to get out of this and I will never recommend this company to anyone... I give this Internet service a 0.

Called Dish Network to ask for a quote on adding their internet service to my account (already a Dish Network customer). They insist upon getting your name, address, phone #, and get this, "what type of gaming system you have." After asking what the heck the type of gaming system has on their prices, they tell you they will not give you rates unless you answer their question. Asked to speak to a Manager at that point. Then get told that Dish does not offer any internet service in Cheyenne, WY. I'm like, "but I have your Dish for tv, why not for internet." She could not or would not answer. Given that a friend of mine who also lives in Cheyenne had checked on their internet service a few months ago, I believe that they are lying. So, now they have all my information so they can sell it to some identity thief??? Stay away from this company -- they appear to be crooks.

Referred a friend and didn't receive the benefits.

Dish network is a unethical company that will take advantage of consumers at any chance it gets. I called Dish to cancel my service and decided to put my service on hold instead. BIG MISTAKE!!! Nine months later, without my knowledge, they turned my service back on and racked up a $400 bill. This entire policy is designed to confuse customers and see how long they can get away with ripping off customers. Beware of this company!!!

We were in the process of a complete renovation. I called to find out what wiring was required for the Dish TV and Internet. I was told both used coax cable. We paid to have the house wired as they instructed. When they arrived for installation we were told the internet required copper wire and they would charge us $50 to run that wire. After I complained they dropped that. But they could not run the wire to the location I wanted. I was also originally told they could mount the dishes to the roof or chimney. When the guy arrived he told me he didn't have the right mounts. So now I'm stuck with two very ugly dishes at the end of my patio and wires running up the side of the house instead of them being on the roof.

I have had Dish Satellite internet for several years without problems until 5 months ago. I started receiving emails that I had used my data cap allowance for the month at about midway through the month. We checked all devices and tried to find the problem. We were not using it more than usual and we actually cut way back but each month we capped out at mid month. Finally installed glass wire to track usage and we are not using half of what Dish says. Called them and they deny a problem on their part and tried to persuade me to buy a bigger package. It finally hit me that I was being taken advantage of. This is such a devious and fraudulent practice. When I asked them to give me their tracking record they said they could not due to privacy laws. If anyone doubts how low our usage is I will be happy to provide our tracking record. Dish is ripping us off!

I signed up for Dish TV at one of their booths at the County Fair. They said there is no contract. When I go to terminate services 16 months later they say I will be charged an early termination fee. What??! They said when I allowed them to bill my credit card that I authorized the contract. Balderdash.

I signed up for Dish Network thru a family member back in or around September. In December I used my mom's debit card to make a one time payment and I made it clear it was a one time payment. On Jan. 1 I moved and called and asked Dish to suspend my account till I could pay the bill. I got told I would have to call back in 3 days so I did that and again I was told the same. Finally the 2nd week of Jan. I got an email stating that my account was terminated due to non-payment. I was relieved that my service was off finally till I could pay it. On Jan.18 at 3:55 pm I received an email stating that my payment had been received. I did not make a payment so I looked at the last 4 digits on the card and called my mom. It was her card so I called Dish with her on the phone. I was told that the person used my password so nothing could be done without a police report.

I signed up with Dish 6 months ago. What the salesperson stated was not what I got. I have called Dish representatives over and over again. I decided to cut my bill back because of the increased bill. This company is a nightmare to deal with. I had the hopper and Joey removed and replaced with regular receivers. The technician came today. He left and stated everything was working fine. I had to get back to work. Came home and the tv in my living room was not working. Call Dish several times and they blamed me because the technician put in the wrong receiver.

Back in 2014 they ran a promotion that if you refer 3 people that get the Hopper then you get a free PS4. Well I referred 10 people that got the Hopper within the time frame of the promotion and I never got it. I called them every single month since then and they keep saying they are going to look into and submit ticket so it can be researched and nothing has happened. I did not get what I earned from the promotion. Also once I had 10 people referred I had 4 more that wanted get TV. So I called in and asked if I get anything for those extra 4 people that I referred. They said no. So I told them that I was just going to tell them to go to DirecTV (which looking back I should have just sent them there) because my brother had DirecTV and he would benefit from those 4 referrals.

My husband and I were sent a notice of a $5/month price increase. Our account has been on auto pay for about 15 years and we were surprised to find that our bill will be $85/per month. As we very rarely watch the satellite channels because we have a rooftop antenna for regular tv, we made the decision to remove the satellite service. I called customer service and was connected to a representative in Manila who spoke very broken English. This woman did everything but stand on her head and spin to retain our service. She advised we were a part of the Dish "family" and family did not leave; she made various offers of price reduction. When that did not sway me she asked if I would assign account to a relative if I could not afford to continue service. After 40 minutes she advised that she had cancelled the service effective the next day, but that we were paid thru 2/3.

I was a Dish customer for 12 years. When I moved, we decided to cancel and try DirecTV. Upon canceling Dish, we were sent a box to return the receiver and other equipment. We did so promptly. After receiving an email from Dish acknowledging receipt of the box, we heard nothing further for 2 months until we got a call from a debt collector claiming we owed $160 for unreturned equipment. In the meanwhile, we received NO communication from Dish indicating that we owed anything.

to prove it but they wouldn't even look it up. I had called on 1-13-16 to see if I could move the appointment to the PM and they said they couldn't but offered a 1-12-16 installation date. I asked them to confirm that "recorded conversation" also and they refused. I have contacted the loyalty department on phone and email and they are not willing to get someone out any sooner. They will not try to escalate this to meet their commitment and keep referring to the signed contract.

We HAD Dish up until recently. Our service was disconnected on Dec 3 for non payment. On Jan 7 they tried to debit our acct for the past due and the next month bill. When I called they stated we were set up on auto pay and had been that's why the acct had been charged. I explained that we have NEVER been in auto pay and the acct history would show that, nor could they tell me who authorized the auto pay.

Before I start, I want to change the one to no star!!! These people are horrible! From the representatives to management!!! I was lied to, to open the account with them. We got nothing that was told and promised!!! Upon opening the account for 3 days, I asked to cancel and the manager told me I was contracted and cannot cancel. I have had issues with the cable company since I have had them and constantly calling them every other week. Just yesterday I called and they were suppose to send out a technician the next day from 8-12; at 1:30 I called and asked and she told me no one is scheduled for a service at our place. I was.

I was looking for a satellite company that could install a dish on my tv antenna. DirecTV couldn't so I called Dish network and they said they could do it... Great... But when the installer came to do it he said they don't install on antennas anymore. Ugh. So he said he would write a note and that I should get my deposit back in a couple weeks. Well that was Dec 24, it is now Jan 16 so I called Dish and they said they have no record of my account. They use a third party so I need to get a hold of the "third party" to get my 50$ deposit back. Well I don't even know who the third party was because I called Dish network Costumer service, was no help I couldn't understand the person trying to speak English on other end.

The encounter I just had with trying to get DISH Network service reestablished/upgraded at my Mom's house in Crossville. Okay, this is going to be a bit lengthy, but it might be worth a read if you are a current DISH customer or thinking of switching to them. First, as most know, the family property in Crossville has been under renovation for some time. There are two adjacent houses on the same property - my parent's house, and my grandparent's old house, the latter of which has been my primary place of residence for several years. After Dad passed away several years ago, we began renovating that house and due to different circumstances it is only just now being one hundred percent completed.

17 years with Dish Network and I'll never use them again, because of a prissy, rude, obnoxious customer service rep! First off DO NOT allow them to talk you into going on "pause" if you are going to be off for more than a few weeks, after 9 months they will restart your service, and if you miss their email to you about that, they will charge you and demand you pay them, even though you didn't have a dish installed and your receiver was in storage! This company doesn't care about you and even though you had no way of receiving their signal they don't care about that either. They just want your money that they, in my opinion, didn't earn! They don't care that a 17-year customer will walk away from them and never look back, and that tells me I made the right decision.

I am so fed up with Dish Network. They constantly are lying when they are on the phone. When I originally signed up for Dish when I bought my new house, I was told that they worked with At&t for a bundling package. I was told by two gentleman (who were passing the phone back and forth) that they were doing a promotion with Dish Cable and AT&T Internet for roughly $50-$60 a month (TOGETHER). This obviously was the best thing I had heard yet. So I signed up immediately.

Also filed with the FCC. https://consumercomplaints.fcc.gov/. Dish Satellite Company needs to be investigated. They are totally incompetent, lie, are rude and just plain ignorant. The service is terrible. You're good for about 6 months, then everything is a repeat. When I first got the service, they said you had to have a Hopper. Every TV needs a box and didn't I even have a box with my old cable service at my previous address? He NEVER said I had an option. Well, I'm not a technician so I agreed. It wasn't until much later that I found out a hopper is a special device for technology that I didn't use and would never use. Plus they installed the hopper in my bedroom which made a loud hum all night long and kept me awake. They were going to charge me a huge sum to have someone switch the hopper and joey in the living room, so I let it go.

We had DISH with two years under contract. The dish most of the time would not work in the weather cloudiness, whatever. It was out a lot of the times during the month and you basically no resolving the problems. I had called him several times about billing and it was no resolve to it. They change services around and charge me $15 to change the service around and I wasn't aware of it until I got the bill. I ended up running to the end of the contract and I ended up cancelling service. I would never use this company again even if they gave the service for free. It is horrible, it does not work properly and is a total ripoff. When they installed it the installer stole medication from our house and we weren't aware of it until later on. They really need to be really put out of business where they're lying and ripoff artist all the time.

I signed on with DISH 18 months ago. I am not a big TV watcher so I signed on to America's Top 120 for a total bill (with all the fees) of 54.83. After I signed on to the America's Top 120, I got sick for awhile. A year after I signed on to Top 120 they took the liberty to change my plan to America's Top 200! The fee (with all the fees) for that America's Top 200 is $88.10. Because of my illness I could not handle all it took to get to the customer service - via phone or net - that is so insulated you cannot even find a place to contact them for anything other than an upgrade.

Ok, so I was shopping around different cable\satellite companies. One of my main objectives was to get the Pac-12 Network. I currently have Cox and they only offer a regional broadcast and not the main network. I had been a Directv customer for years before and was likely going back, Pac-12 or not. Dish, however, looked like a very attractive alternative. I first called on January 4, 2016 and was informed that for the Hopper, four tvs with HD, three premiums and a two year price lock I would pay $113 a month without anything down. It sounded good, but I was still price shopping so I said I would call back. At that time they did not run a credit check.

Installed Dish in October, paid first bill in full. Received next bill and it was over double of what it should have been. Called them and they assured me it was taken care of and to pay 95.00 to pay in full... which is still more than the bill was suppose to be at 49.99 locked rate for 2 years (I did have 1 movie rental). I called back in a couple of days to make payment when I got paid and the bill was up to 300.00! Paid the 95.00. I was first told to pay and was assured the bill was fixed. Two weeks later they shut off our service saying I owed 29.99! Paid the 29.99 and once again the bill is over 300! This has been going on since November and they refuse to fix it! Do not use their service. They refuse to fix their errors and won't fix them. SIMPLY A RIPOFF COMPANY!

BEWARE. I signed up for DISH thru a special with Frontier who is my ISP and phone provider. Sign up was easy, cost was fair and everything went well to initiate. I was happy. My husband got home and saw the note I had left the DISH installer was coming and he was not happy. He did not have a very good opinion of DISH and did not want their cables strung across our house. So I called to cancel. The representative was very courteous and understood the situation and cancelled the installer's appointment. I asked about the $49.99 initial set up fee if that will not be charged because of the cancellation (although, I would have not known if it was a refundable fee or not, no email with the contract terms sent as told). 'Chris' said the $49.99 is not showing on his end and to call back if I see the charge hit my account. TOO GOOD TO BE TRUE. This morning the charge was there and I called back to notify and request refund.

I was moving from Maryland to Ohio when I signed up for DISH. I picked the package with 200+ channels with HD. I moved to Cincinnati and rented a townhouse, where it was initially installed. After 9 months I bought a house in Cincinnati and called for technical assistance to transfer my service to my new home. The technician and subsequent supervisor could not get reception on my property because of all of the trees in my property and the neighbors. I cancelled the service and even though I had 14 more months on the contract, I told them NOT to charge me the cancellation fee ($300) because they were the one's who could NOT provide the service, so as far as I was concerned--THEY broke their agreement with me.

Just want to recommend that you do not use Dish Tv. They charge too much and their service sucks. Just wasted an hour fixing my TV with their tech support. This is about the 20th time. I'm stuck in a contract that I know is criminal but I can't get out of it. Bottom line is that Dish is a greedy pathetic company run by a bunch of lawyers who excel in ripping regular people off. They do not care. I don't have time to go into all the details. Why should I waste more time on this issue. They just suck. Stay away.

Trust me I do not have the time to write reviews but I need let others know the danger and trouble they will be getting their self to by signing up with Dish Network. This company is the worst, I mean the most terrible company I have ever seen. They have no respect for their customers. They are not bothered about their customers at all. What they care about is enriching their company by defrauding others. I complained about my cable machine and customer representative said they were going to send me a new machine at no cost. After some couple of months I suddenly noticed my bill went up. To my surprise they charged me for the machine.

So my boyfriend at the time and I decided to choose Dish as our cable and internet provider. We used his information because at the time I wasn't qualified but I did use my bank card as I would be paying the cable bills as we agreed. Anyhow, everything about the service was great. Everything was fine. A couple months went by and unfortunately we broke up. We agreed we would call Dish and change the payment information so he would be billed, not me. OK. It's been about 2 and a half months and I haven't heard from him or Dish. So I'm thinking everything went well, him and Dish are great friends, yadda yadda yadda.

Dish TV has the most egregious sales and prospecting service. All the callers are from India, downright rude and they keep calling even though I had added my number to the Do Not Call registry several years ago. Today was another rude encounter. I received a call from a guy with the name of Michael from the number **. When I told him I was on the DNC and do not wish to talk he uttered 'Pagal Hai' Hindi for 'Are you crazy'. He hung up then called me three times in rapid fashion, hanging up every time I picked up the phone. Dish Network should not exist in business. It does not have any real employees just a bunch of low grade phone terrorists operating from India.

The DISH Network Hopper search feature has been broken for 213 days as of today (according to advance support technician Alesha ID = **. Many frontline support techs are not aware of the issue or let on that they are not. It is a known issue with a work around of pressing the blue remote button while in search to close the keyboard, then pressing it again to show the keyboard. That works about half the time. Otherwise random letters on the search keypad turn blue and cannot be selected.

Having been a loyal customer with DISH Network for approximately 15 years, I am disgusted with the current treatment we have received this past year. We have had several occasions where our service went out. It started as hours at a time then went to days at a time without our TV. I complained and finally got a repairman to show up between noon and 5 pm which meant an afternoon off from work. (They refused to give me a 2:30 to 5 pm window so I wouldn't have to miss work.)

The service that Dish network provides is extremely poor quality. The Wi-Fi never worked, I could not connect to Netflix or anything and I ended up having to pay extra data on my mobile device each month because it would constantly disconnect. After trying to cancel, the customer care was horrible, they were very rude and wanted me to pay out my contract. Of course I feel as though I shouldn't have to pay since the problem lies on their end. They would not even work with me or listen to what I have to say. I am extremely disappointed with the people that are working for this shady company. I will never go back to DISH and I am praying that the company goes out of business so nobody else has to endure the same treatment and unfairness that I had.

If watch Netflix or YouTube then DISH internet service is not for you. They only offer up to 15 GB of data per month and once you go over it slows down to like dial up speed. Now, you can pay an additional $10 for 1 more GB of data but you'll eat that up watching a couple of YouTube videos. My complaint is that I would like to cancel my service but they want $350 for me to cancel. Why should I have to pay for something I'm not happy with? I know I signed a contract but it's not like I want to cancel for the heck of it. The service sucks and it doesn't work for what I need it for. About the only thing DISH Internet is good for is surfing the web. If you have kids who like watching videos and if you like Netflix and online gaming, this will not work for you.

Have Dish service for about one year out of the two-year contract. I was interested in taking advantage of the offer Dish Anywhere which has been advertised. My first contact on this issue was the sale stand at Kmart - Guaynabo. I was told that there was not any extra charge for the service, but that I had to pay $80.00 to the technician that came to install the equipment for the equipment and installation. The equipment was installed and the technician was paid the $80.00. When I tried to access Dish Anywhere, got a message stating that I needed a Sling Adapter. Called Dish Network, they told me that the equipment I had was not capable of doing what I needed to do. They sent another technician to change the equipment. Again, I was told that there was not any extra charges for the equipment or service. Equipment installed, Dish Anywhere worked, but once bill arrived, it was doubled from what I was paying - $66.02 from $33.75.

Dish had a referral program and if you referred three new customers you were suppose to receive an X-Box one. We referred three new customers, but they claimed one of the referrals went to someone else and we would not be getting credit for the referral. I talked with Dish for approximately one month but they refused to work and correct the problem. They even admitted that the wrong person got the credit, but said there is nothing they can do to fix it. Nothing they can do? How hard is it to create a new work order and give the proper referral? How can someone refer someone they don't' know? Very unhappy with the lack of respect and willingness to drive home the proper solution.

Our bill is due the 1st of every month. The first week in December I called customer service and let them know our bill was going to be late with Christmas and things. I explained I'd pay it all on the 1st of January, which I was told, no problem and thanks for letting them know. Then the morning of the 27th of December I find that the Dish had been disconnected. I called them and was told it was due to lack of payment. I explained that I'd already made arrangements at the beginning of the month. I was told that didn't matter and I'd have to pay the bill immediately to restore service. I had no choice but to overdraw my account to pay the bill.

Hope the new customers have a chance reviewing my comments before they sign any contract with Dish. Hope they don't experience the frustration like me during the service with Dish. I think it should not be me facing the punishment ($600). Dish should be punished by their cheating advertisement and so poor internet service and immature technology.

We had DishNet installed when we switch to Dish Network. After a couple months we noticed our speeds were extremely slow. I called and they bumped up our package without an additional charge. That was great. However recently we changed some stuff in our house and misplaced our password. Called to have them reset it and they are not able to do so. So now we are having to pay over $300 to disconnect this service and find a new internet provider!!! DO NOT USE DISH!

I called DISH network to put in cable for a new place. They came out, drove up the driveway, and did not even get out of the truck. Just told me that we had too many trees and we could not get it. They left but they still set up an account and charged me for the service along with a few other things involving AT&T and a small store in New York!!! When I called they said I did have an account and because I gave them my debit card number they set up a regular payment due. When I explained they said, "Ok." Now this took about 3 hours just to get them answer me, getting past all the electronic set-ups. etc., and said they would refund the money. Then the bank gave it back to me.

I had DISH starting last year. I moved due to emergency situation, put my service on hold, reinstated service after about 2 months. My bill was $116 or close. OK, no big deal. Now, my bill is over $300 since they now decide to charge a month in advance plus last month's bill and whatever other fees. I am on a limited income which they knew I could pay my bill on a specific day. Now, they decided to change my billing by 8 days sooner. They are the worst I have dealt with. This is nonsense and completely unfair. I do not recommend them as I once did until their jack up on my bill and they are crazy to charge people for services you haven't used yet. I have since contacted an attorney and all others should do the same. Go back and look at all your bills. They changed rates billing dates etc. My bill includes for January to February. This is wrong. Do not do business with them. When it's too good to be true. IT IS. You'll pay for it later.

I disconnected my service 10/11 the same day my account was debited. I wasn't under contract, I also paid a month in advance. I requested my refund at the time of disconnect. I was told I would have to pay 10.00 to return the equipment before I could be refunded. They sent the box and I returned immediately. They received it 10/20. I still haven't been given my refund. I've phoned 5 times and each time they act like its the first and inform me I will receive it in 5-10 business days. It never ends. I phoned 12/20 and again it will be 5-10 business days. I don't know what to do next.

I first got Dish year ago. I moved so I had my service on hold for a few months. The service was good at first. Once I moved the second day after having a tech come out I received a bill for $116 and a week after that another bill, so all together over $250. Needless to say at that point I cancelled my service. I sent back all my equipment, (on time) so I would not be charged. Today (two days before Xmas) they take $340 out of my account without any warning. That's all the money I had for Xmas. Who in the hell does that at Xmas? I talk to manager and ask him to please understand my circumstances. They didn't even have any empathy. Merry Xmas Dish Network. Hope you guys sleep well at night. Never again and I will tell everyone I know. Dish Network sucks.

I have been with Dish for 7+ years. In November 2014 we moved and they moved us using the same equipment we had always had. In July 2015 our DVR began messing up and I called in to troubleshoot the issue and while I had the girl on the phone asked about the new Hopper and all the special deals they had for it and the ones I had seen advertised. She said, "The Hopper would be an upgrade and cost more and that all the offers I was seeing was only for new customers." So I asked "someone who has been with you for over 7 years gets nothing other than to pay more?" "Sorry that is just the way it is." She says.

Unable to get field technician to service our DISH Network because it's a portable dish although they have sent a technician set us up originally and then when we're in Washington they came out and set us up again. Now back in our original service area and cannot acquire signal. They refuse to come out and service our system because they say they don't service portable DISH in an RV yet they will set up your dish when you order their service knowing you travel with your RV all over the United States with your job. If possible I would recommend another provider that's honest even if it costs a bit more.

Dear DISH Network users. I've recently filed a complaint with the Colorado Attorney General. You have failed to produce a contract in over 5 months, and still insist on charging me an exorbitant cancellation fee, you also never provided me with the $150 sign up bonus, and this year, you've raised my rate by 100%. Problem is, you are unable to provide a contract and are trying to charge me $360 to cancel my service. Shame on you! This is fraud, clean and simple. Boycott DISH!

We called Dish TV/Frontier to see about getting their TV and internet package advertised on internet. After spending 45 minutes on the phone we agreed to the service and gave them our credit card. Frontier came out and said they couldn't find our telephone line so no service available! Strike one. Then we got charged an additional $30 by somebody called IDish who is NOT Dish. They claimed to be Dish TV but when I contested the charge, said they are a 3rd party. And Dish TV somehow has my credit card too and is charging it as well! I have called and called and no explanation. Beware!

I was a good customer by DISH Network for the past 24 months contract with automatic debit from my credit card and satisfied of what they offer but when I called to disconnect to cut some cost due to economic issue, I was held by the customer service multiple times, passed from one operator to another. The last operator I got was offering me to cut my monthly bill $<40 less for the next 6 months, then offered to extend to 12 months. I was still firm on my decision then finally offered again to cut my bill <$50 per month for another 12 months. Why all of these offers came out during my disconnection request??? This is not right? Why they did not offer this before so I don't have to stay a hour in my phone. Also I was asked by the customer service to return all of the equipment and that's fine but lastly asked to make sure I will return the IP instrument mounted on the top of my roof where the dish is located. Pull a couple of bolts and return.

I have an issue with cancellation of service. My ex has the boxes and refuses to give them back. I have a restraining order against him, so requests are ignored to return them. To take him to court would cost more than the receivers themselves. Dish absolutely has no sympathy. I can't return something I don't have and he won't return or give them back. I was given options that didn't provide any benefit.

Spent over 40 hours talking to their so-called technical support. First it knocked out my landline phone so the only way I could talk to someone was through my laptop. Next my cell phone would not connect. Finally my two printer/fax machines would not work. I stated it was non-disclosure. They stated I should have asked about all my equipment before I signed up. I stated take it out. They stated it would cost me $420. This company should be shut down. As far as I am concerned what they are doing is illegal.

Called Sierra in customer service who told me to do a couple things. Each time after I had completed the task, I told her and there was no answer, I had to say " Hello are you there"? She would come back on the phone not apologizing that I had been waiting. She told me the box needed to be replaced (this will be the second time). She said 2-4 business days. I ask her if they could expedite and she said, “Ok, two days”. It is not just their customer service. It's the service and product. They are way behind the times in what they offer you. I will NEVER recommend DISH to anyone, and will definitely put the word out about how bad they are. As soon has my two year contract is over, I'm out there. I hate this company.

Prior to scheduling service to be installed, I asked about a station's availability since it's a channel I watch all the time. I was told I could get this channel for an additional $2.00 a month... Super no problem, sign me up. The system was installed and I could not find the channel, the tech said give it 24 hrs to update. The next day I still did not find the channel so I talked to customer service and was then told that I was misinformed, that they no longer offer that channel and that I am subject to a cancellation fee of $480.00. I was lied to about the service I would receive. And because they can't offer what they told me they would, I don't want the service. I don't see how they can charge me a cancellation fee when they are the one who breached the contract.

I changed the Dish package to a cheaper one. I was told by the representative it would go into effect immediately even though I had already paid for the service they were turning off. Then I was told I would have to pay for the next month also even though I would not be getting it. This is a complete rip-off and they will not change things.

I have had issues with Dish Network for months. The connection goes out when there is no weather conditions. The connections suddenly reboots itself and you wait 10 minutes for another signal to finish reprogramming. When I call Lindsey Communications, who has the contract at our apartment complex (who sends out the billing statements) they of course refer us to Dish Network. These guys have banker's hours of M-F, 8-5pm and no weekend service. So naturally when I call on a Friday late afternoon complaining my box is defective, I'm told they can send someone out on Tuesday late afternoon. So no TV over the weekend and no credit to my account either. Are you serious? What a bunch of **! Don't ever use this service at all. The most unreliable, expensive, garbage you'll ever pay for. Stay away from these guys. I wouldn't recommend them to anybody!!!

We have been with DISH for about 4 years with no major problems. We combined our internet with another provider and decided to cancel our DISH service. I had just paid the upcoming bill so when I called to cancel I asked how I would receive the refund. They told me it would have to be refunded to my MC card that I paid the bill with. The fact is - I paid my bill through bill pay on my checking account as I had since the beginning and I do not even own an MC with the last 4 digits they provided.

Please do not ever use this service! The technician came to my house telling me I had to pay a $50 fee that he couldn't give me a reason for. When I tried to dispute this he only argued with me. I asked to speak with a supervisor, he only called one of his co-workers trying to pass him as the supervisor. When I finally did speak with a supervisor nothing was done. I had to call the police to my home, after doing so the technician left my home an absolute wreck. When I told the supervisor all he could tell me is that they would have to INVESTIGATE this. I had to take pictures of how he left my home. All of this while here it is the holiday season and we have family coming in. I cannot express enough how DISSATISFIED I was with this company. Please do not use them.

I had the installer come to my house. They put a hole in my wall. They left their mess all over my house in the yard the wires were sticking out everywhere. They refused to fix any of their mess. I asked to speak with their supervisor and the man called in one of his coworkers which did nothing for me. I had to call the police department and file a police report on them. Now I have contacted a manager which is refusing to do anything to solve this situation. The supervisor says they need to review the incident before they know what they can do. As of now my house is in a major mess. It is the holidays and I am very furious. Please be aware of this company and do not use them now or ever.

My family has been a DISH customer for several years. We have had three TVs and two receivers plus the other one that just does the viewing.. not recording etc. A while ago DISH had to upgrade their equipment in our area as they had gone with another provider of something. They told me that they would need to put the receiver on the other end of the house. They could not do this because it was towards a lot of trees. They came in and put in the equip that needed to be changed out because of their upgrade.

I have been a loyal DISH customer for 13 years, 11 of those without a contract. I overlooked little things but the service and the customer service was pretty good. However, in the past couple of years they have steadily declined in both. No 2 customer service reps have the same answer to a question and they have repeatedly sent me the wrong equipment when I tried to upgrade. Three times in the past 2 years they have sent the exact same equipment out when an upgrade was ordered. The Hopper randomly works and the remediated credit for life of use of $35.00, was suddenly dropped without notice because they don't do that anymore. I have that credit offer for life in writing. I don't care if it isn't offer to people now, it was offered then and I'm not dead.

We have been with Dish Network for 15 years and loyalty obviously means nothing to them. We were at same home for 14 years. We moved last December 2014 and asked for the free move service they offer. The technician they sent seemed very knowledgeable and we are not so this would have been a plus. It wasn't until our Air Force son came home almost nine months later and talked to us about HD because it is so much more clear. He looked on our bill and it shows we have been paying for an HD receiver since our December 2014 move, but he assured us the TV obviously did not have HD.

This company is the worst is the worst. What disgusting people. Charged $310.00 to have my deceased grandmother's dish canceled. I talked to several people. Basically, "sorry she's dead. You owe us $310.00." The attitude from management was "just get over it and cough up the money." Even the reps who I spoke to first were totally appalled by the attitude. I offered a death certificate with her address. That did not help. Again basically "just pay up and get over it." You people suck!!

I did the research and chose DISH. Turns out, every time it rains, you have no TV, Internet & phone. I live in a very tropical climate, so rainy season = dark ages!!! A week after installation I called to say "It doesn't work." (Non-English speaking support by the way.) They had to send a tech, who if he was the last person to get the service to not work, would be responsible for an "uninstall " therefore forfeited a previous install that he DID do, and losing a commission on a job he did to say he couldn't get my service to work. You can't control tropical torrential downpouring rain! So I called back, of course he didn't enter it as bad service.

The sales representative named John sold me a package deal, no contract, and said the hopper was included. When I got home, I find another receiver that looks like a giant VCR, and it's not the hopper that the guy said.

Dish has unfair representation of their company! They added a 2 yr. extension on my son's account when they came out to upgrade my system to HD and purchased a surge protector. They have put a hold on my checking account for $124.58 which is for a bogus account. You see I don't even have a account with Dish! The money will be deducted within 24 hrs from my checking account. At the time of their visit the technician offered me to purchase a surge protector for my new TV. I paid with my credit card for the surge protector and made it clear to the technician I was signing for the credit card purchase (surge protector) and verifying his service call only. I am not the account holder, not the signatory on the account, nor would I ever have allowed Dish to add a 2 yr. extension to my son's account!

In the past 2 months I have not been able to watch ball games on high definitions. It always says HD is not available. My question is why. I understand during bad weather but this service is never available in perfect weather. If football ever starts streaming Dish will go bankrupt.

I called Dish because they were listed as internet provider. They told me yes but I had to get cable as a package to get internet deal. I have cable but no internet, after 2 days of installation I called to see when internet would be hooked. It's not in my area and now I'm in a 2 year contract with a service I didn't want and still have to find an internet provider. Liars to get sales!

When I signed up with Dish the operator told me that I would be able to see Dodger games. I found out that was not true. Only Time Warner has a Dodger contract. Then, after my 3 month promotional movie offer was up I signed up to keep the movie channels for $185 a month. The phone operator at Dish repeated that my bill would be $185 per month. My very next bill was $226. Once again, dishonest. I have finally dropped all movie channels and I'm being told my bill will be $171. I would drop Dish all together but I'm locked in a two year contract. Unacceptable customer service.

This company just like all the other utility companies and cable companies are a big rip off, and the main problem is that our wonderful government here in the great USA does nothing to stop these crooks from continuing to bill customers for bogus tax fees, and high rates. We had a movie that we never even rented on our bill and we called them up and told them about it. The lady on the phone of course a foreign person can not even understand her told us she took it off. Well of course we got the bill emailed to us and not only was it not taken off they double taxed us too. So my wife called them up and had to waste our time once again on the phone to resolve it. Well the lady another foreigner told her that she can not make the adjustment because she does not know how. Then why in gods creation are you even working there then. CRAZY.

I have been a Dish customer for almost 6 yrs. I recently called them to tell them I wanted to cancel my service as I was moving to another state and would be in company housing for a while and would not able to use my Dish for a few months. So they start the double talk about "Hey keep your account active and only pay $10 a month." I keep saying "No. I want it cancelled." Then they say "Hey we moved your equipment so we started a new contract and now you owe a $480 cancellation fee." I said "I never started a new contract and was not notified and would not pay it," and said "Well if I have a new contract why are you charging me full price?"

Hello. I recently sold my house. We contacted Dish to close our account. Our balance was zero. They said they would send shipping labels to our new address to return our modem. We never received these labels and in our hectic moving process we had forgotten about this piece of mail that was promised to us. We were almost closing on a construction loan to build our new home when we found out that we were put into collection by dish!

I have been a customer of Dish for the past three years and I'm beyond satisfied. They respond quickly to issues and have a great chat feature for customer service which is super convenient. Their online account management system is super easy to navigate and making changes without penalty has been on point. The only issue I've had is that their equipment seems to be somewhat sub-par, I've been through three Hoppers and two Joeys since becoming a customer. They've sent replacements very quick but averaging one replacement every six months is a bit more than I expected. Overall, great experience.

They lied to me and I end up paying for insurance on equipment that I didn't own and had to pay $400 dollars to end a 2 year contract. If they try to get you to sign up run away and do not sign a contract.

Dish turned me over to AFNI collection service. I did not have service with Dish and when I contacted them they said they could not find any information on me and I asked them to contact AFNI since they told me Dish contacted them. They still told there was no information on me and I asked them how it was possible for Dish to turn me over to AFNI if there was no information on me and never was! This went on for a while. I contacted BBB and never got any help from BBB. But when I contacted BBB, Dish Network all of a sudden came up with my information! I live in a southern state and they say I had service in a northern state. I have lived here since the 1980's.

Well within the first few days of my service TV auto turned and these where the ones without a box channels where recording and before my bill was due I had asked to be disconnected. You have to keep the service for 2 years there is no 7 day or 14 day or 30 day grace period, no nothing. You have to keep your services as soon as you can turn them on. Where is the fairness in that? I have not even receive a bill yet so I was not even 15 days in.

I am so disappointed with Dish network. I’ve had them for almost 2 years and previously had them several years before but had to cancel my service due to a move. They charged me over $200 after I cancelled because I didn't complete a two year contract. But i paid it and started a new contract with them almost 2 years ago. After the first year, we bought a house and put our account on a freeze because we were trying to get our budget together with all our new bills. They only charged us $5 a month until we took the freeze off our account and lowered our service to save money for a while.

Ever since they installed equipment never got full signals. Always had signal lost prompt. Called them within 2 days of service. Had technician come over 5 times in 5 weeks, asked to look into matter. I was told to return the equipment and told me my account was closed. Got bill in mail for services we never watched after calling multiple times. They never resolved or send my account to collection?? Not sure what do I PAY FOR? NEVER RECEIVED ANY DISH SERVICE... FRAUD COMPANY.

Long Story. Used local installer to use local money. They had a $200.00 credit card deal. Called day before and asked if it was OK. Didn't put the right code on the install bill. Wouldn't give me the 2 hundred. Used the chat to complain. Said "No problem". I would get deal. Called next day as directed told, "No way". Did everything over again same thing. Complained no use. Wrote IA att. general. Took over a year and after complaining about my complaint to the Governor. I got a call and said it was their problem and and if they could just add it to my account. I said yes.

I called DISH to order services and they said that they would be out within two hours to activate the account. Within 30 minutes I called back and cancelled the service telling them that I would prefer not having several bills for a variety of services. They told me that they cancelled the service and no one showed to activate services. But they have been billing me ever since. They have been running a payment through my bank account no matter how often I call.

I pay through mail, and Dish network constantly terminates my service Tri monthly. None of the supervisors seems to be on the same page with each other, one will tell you one thing and the other tells you the opposite. Safe to say when my BINDING contract has expired I will gracefully and happily cancel my service. (Not to mention balloon fees, growing bills, and horribly misinterpretation of introductory prices.) But I was willing to live with that, but I refuse to pay for service I do not receive! From 60$ to 150$ in a few months lol.

I call to see how much a new customer deal would be because when I called 4 months ago they said I wasn't eligible for 2 more months. I get a lady from India with a thick accent, and a cold. It's impossible to understand her and I have to ask the same question 3 times and still no answer. Finally she transfers me to someone else. Momentary relief. Then more anxiety due to the fact that the next lady also has a thick Indian accent.

After the first year of my 24 month contract my bill double. Dish stated that I would have to buy out if I wanted to cancel. So I changed my package so that I would be able to afford the cost. I lost a lot of the channels that I watched. So for the last year I had basically no channels I enjoyed... all Home shopping channels mostly. The one channel that I did watch on a regular the yanked without warning. Literally I was watching it and then it was gone. I called CS believing it was an outage of some kind. They informed me that I would need to upgrade to get the channel again. Sigh. Now it is time for me to move and where I going I will not need to transfer. So I have to return their equipment at a fee of 10 per required box in which they are charging to my account.

Was very disappointed. After I sign up with Dish internet over the phone as mentioned anything about a 24 months contract. After 4 months been having issues of the slow internet. I called and they say if I ever run a speed test then I found out 7mbs for $49 a month then I switch back to CenturyLink. Now when I called to discontinue their service they mentioned the 24 months contract that I never knew about. Now they're charging me $262 for penalty fees. There. I kinda argued back and explained that I didn't know about a 24-month contract. Now I need help.

Last night, we switched from DirecTV to Dish TV. What a mistake that was! We liked that they had better pricing and a 2 year lock on the monthly bill amount. Installer came last night. He left saying that their joeys being new out of the box would take up to 24 hours before they would be synced up... Well, we are over 24 hours and every few minutes, the boxes are still locking up. Nobody available for 3 days to come "fix" our TV's. Really? That is good service. I want out of my contract if this is how it is going to be for the next two years. Any suggestions from anyone?

Have only had this service since August 14th 2015. Made my 7th call yesterday November 23rd 2015. DVR not working, Internet not working, cable out. Very rude customer service reps. Try to tell me they had tried to call me to resolve these issues. Nope, sorry, lies, I have a cellphone and a house phone with an answering machine. No reason for them to not be able to get a hold of me, they never called. Have reported them to BBB. They are a very terrible service.

I had an appointment with Dish on 11/23/2015. I called to make sure that the appointment for the technician to come was still on. Everyone said it was ok and the appoinment was from 2:30 to 4:00 and someone will come help. After waiting for 2 hours and no one came I called dish to complain, but their answer was that someone did come and fixed an outdoor problem when the problem was clearly the receiver not the satellite. What I don't understand is if they did come then they would have follow through to see if the problem was fixed, and asked before leaving.

Buyer Beware. My experience with Dish starts like this. I had been a customer for three years. I called in and said that and asked if there was anything I could do to lower the bill. See I wanted to discontinue service and save some money. They offered to lower my bill by $35 if I were to stay a customer with them. Of course I took that deal. Then to find out a few months later that they were returning my rate to the previous rate. So I of course called in to find out why. In the end they took $248 out of my account by direct deposit without my approval and all they are saying is that it was in my contract. Just buyer beware with these people. How they think it's ok to have access to my bank account to withdraw whatever they please is beyond me.

I have had Dish for roughly 6-8 months now. The service at my home is OK. But as far as the Dish Anywhere, It is horrible. It is completely choppy going in and out and skipping, makes watching any TV show or movie very aggravating. It worked for about a week in the middle of my service. It didn't work for the first couple months then for about a week it was working great, but then it went right back to being choppy and horrible reception.

Switched to Dish after their representatives convinced me they had Nick Jr. in Spanish. Called them back on installation day when found out they don't have it, to cancel the contract, but they wanted to charge me the cancellation fee I didn't have. This is THE ONLY channel we needed - we don't watch TV otherwise. Instead, they pressured us into signing up for premium channels 'free of charge" because of the stated problem. Despite we never watched those premium channels and I called to make sure they cancelled subscription past the "free" months, they still charged me for those months. I got reimbursed the fees but not taxes.

So this is happened to me. I got a contract with DISH for Internet and cable. They said, "ok, it's gonna be $88." So I said, "yes." They said on Thursday, cable guy will show up so I was waiting but nobody show up and no call. After that we find out they changed schedule also plan by themself!!! I didn't agree about that!! So I call to them for cancelled immediately. Because I know if cancelled in three days after contract, don't need pay for cancel fee. But they tried me to pay $480!!!

Dish installed in my 87 year old father's house. The installers ran a cable 15 feet across the floor, between his oxygen bottles, up the wall and out the top of the window. Window does not fully close and screen now out. They stood on the central air unit, crushing the top, ran the cable up the brick wall, stapled to cornice and ran the cable across the roof to an antenna attached to the shingle roof with no flashing or water seal. They were in and out in less than an hour. This would not have been the case if the customer was young, in a upscale home or able to recognize crappy work. This is simply an example of the type of treatment given to those that can not defend themselves, elder abuse. I'm saving pictures as these would be good marketing material for DirecTV and the local cable provider.

I had an installation appointment scheduled for November 19, 2015 between 12 and 5pm. The appointment was confirmed on November 18. I called at 11am to get a more accurate time of installation. I was told that they couldn't give me a time but I would get a call before they come. I called back at 2pm and was told the same thing. When no one had contacted me by 4:15pm, I called Dish back to find out that my appointment was rescheduled for Sunday, November 22, between 8 and 12. No one ever called and notify me. I asked why and I was told that someone had changed it, and asked who had access to my account, then after 30 minutes on the phone trying to get this figured out I was discontinued. I called back and was then told that when the installer came out no one was home so it was rescheduled. We were home all day waiting for the installation.

Thanks fellow unhappy patrons of DISH for making me feel like my complaints have merit. I, too, have experienced much of the same type of problems already posted. Pricing: fluctuations and, at this time, almost double what I was originally promised. Channels: yanking channels off and on like playing with a light switch; very few channels to watch w/o paying extra $ and many, many, many infomercials. Customer service: "my way or the highway" attitude. Billing, fees and $ overall: don't get me started on this. Scams: latest is the HBO "deal." Resolution with DISH? Hasn't happened and most likely will not. So, I'm just serving my time and with no hope of early release. Hopefully, I don't need to take out a 2nd mortgage to pay for whatever they throw at me at the end of the contract.

Every time I make a service call, I have made three the last month, I get someone on the phone in the Philippines that can barely speak English. Why aren't there calls centers here in the United States? Not only is the customer service poor, at best, but what about American jobs???

We had DISH 2 yrs ago and when we moved to a new house we were informed last minute that DISH cannot provide service. This caused us great inconvenience. We had to return the machines ourselves and had to really fast find another provider. The reason for their inability to provide service was a tree. We now move to a new house again and wanted to try to get DISH service again. To my surprise we were denied because of unpaid bill. We could not recall such unpaid bill.

I had dish installed on November 13 by a contract installer for dish. He showed me how the system worked and left. I later was trying to find shows I wanted to record in the future and attempted to locate them with their system. I was unable to. I received a message Dish was unable to connect to the internet and to try later. I waited and tried it again with the same results. I called Dish customer service and she walked me through the process through the settings. This didn't work. She put me on hold for a while then came back on the line and said since it was a new install I had to wait overnight for the download could finish.

Be careful. This company states that they accept summer service only. We went to NJ for the vacation for the summer. We needed TV service for the summer time only. When they came to install service they said "please sign here" stating that all work was completed. Turned out to be a contract which we didn't know about. All calls to rectify this situation have been rejected. The company says one thing and does another. Notes were deleted. Call history was unavailable and nothing was done to verify that we were a summer contract only. DO NOT SIGN UP with them. Their quality is terrible and they are crooks, thieves and a bunch of liars.

After dealing with Dish TV I would go without tv and movies when I movie. I've dealt with this company for far too long after trying to disconnect from their service. I'm being fair when I say I have never dealt with a company that has been so horrible to deal with. Extra charges here and there, absolutely NO customer service, lack of convenience and extremely difficult to deal with. I've never written a review, but their service was so horrible I had to warn others: BEWARE!

I live in rural Virginia where there is no cable or good internet services. I decided to get Dish because of their internet service. I was going to get TV as well since we only have an antenna. In October the Dish tech, named Buddy came out. He screwed the dish into our roof through the shingles on the house. Then he said that a huge cherry tree in the back yard was in the way. He said that if we chopped down that tree we could get the signal. We hired someone to take down that tree and all other trees around it. The expense was considerable. We can now see two neighboring houses and traffic on the road that was bitten by the trees before. The fire department is going to come burn the debris pile for a training exercise because it is so large. Our secluded lot is not private anymore, but like I said, there aren't a lot of choices of you want internet in rural Virginia.

Cable and satellite tv are among the most common over-inflated products we consume. Because of this, the owners of these companies are among the richest people in the world. Many are richer than oil company executives. I recently cut the cord. No more cable or satellite tv. The company I was with, Dish made it hard. First, they didn't cancel account as agreed. I had to call back and demand a cancellation. Second, the next day, before sending me a box to return the equipment, they sent an email saying I was being charged $400 for the equipment.

After signing up with Dish my bills started increasing. I called and they promised to reduce the bill. The next bill I received was even higher. I called again and once again they made changes that also increased the bill when I clearly said I wanted to reduce the monthly bill. Finally, after asking dozens of time they closed the account. Since they lied to me twice I was forced to close. Then they sent me a bill for $290. I wrote to them twice and asked for written responses. I never heard from them. I then wrote complaints to the BBB and also the state Attorney General. I have still heard no response from them.

Consumers, whatever you do, never accidentally overpay Dish. They have kept nearly $500.00 of our money that they shouldn't have received. They do not call back when they say they are going to call back and they have claimed to reissue the check 3 times now. Their "Escalation" department and "Call Center for the President of Dish" is a black hole of useless information and people who cannot help you. We will be going on 8 weeks without our money, possibly 11. We will never do business with this company again. Beware!

My family has been using DISH for over 7 years, and I used to pick DISH over DIRECTV any day! After my recent experience with cancelling my account and bringing my dad’s account off suspension, I have now changed my opinion. I have DIRECTV at my new house, due to the boyfriend’s opinion, but DIRECTV has been wonderful compared to this crap.

I really hate the fact that I pay $200.00 a month to watch a crap ton of commercials! I'm sick of watching commercials. 10 minutes of whatever show you're watching and 8-10 commercials in between. Seems like someone is just rolling in the dough with our monthly payments and all the cash from advertisements.

I was injured in an accident at work. I called Dish to explain my situation. They only said they can lower my bill for 3 months by 20.00. I stated I have no income and were not willing to work with me. They disconnected my service and asked for their equipment back which I did. Now I receive a bill for 570.21. I spoke to someone in billing. They now told me they could have froze my account for 5.00 a month or changed the plan. I was never told this when I called. They transferred me to the president's office and pretty much was like I have to pay this bill because of early termination. I didn't terminate the service. They were not willing to work with me. Due to a severe injury they terminated me. Now want me to pay 570.21 For terminating my service? Crooks!!! Kick a person when they are down.

I found out today 11/9/2015, that Dish had taken it on their own to enroll me in "auto pay." If it happened to me, it could happen to you or millions of others. The representative (name: Raymond), said "the system" automatically enrolled me, which is illegal. Please all beware of this practice.

I cancelled my Dish services because they were expensive, and I rarely watch TV. I mailed back all my equipment within a month of cancellation. I was told the equipment never arrived, and even though I have the receipt showing where I mailed the equipment from USPS I was still charged $458. After several angry phone calls, I, out of foolish pride decided not to pay the bill. Over a year later I decided to resolve the debt with the collection agency that held my account. I made an agreed settlement with the agency of $320. I made a payment on 10/30/15 and called on 11/06/15 to make the final payment, at which point I was informed that Dish had taken my account back on 11/03/15, and I had to contact them.

Dish installed a satellite dish on a building for a tenant who signed a form stating they had my permission, "attempts" were made by the tenant stating they couldn't reach me. The tech called BlueSky in Cedar Rapids, IA and the manager approved the installation. It was attached to MY building, and cable was slid under a storm window and under the original window (this building has three foot stone walls and historic windows). In the process screws were removed from the storm - and not all were replaced. The tenant moved next door and took it upon himself to relocate the cable through a screen window and a window pane busting it out. All this without any conversation or permission from me.

Ever since we got Dish, almost a year ago, the service is horrible. Our internet is the slowest I've ever encountered anywhere. You can't watch anything on demand unless you're willing to watch it 2 minutes at a time with constant interruptions from in not being able to load. These interruptions are roughly 5 minutes long. I'm canceling and never referring anyone to Dish.

I signed up on DISHTV for NFL games. They have less TV and NFL games available than the guy across the street with a cheap antenna. I would say customer service is a bunch of **, but that would be rude and unfair to **. I am very dissatisfied with DISHTV, and will be telling everyone I know to avoid them in the future. I am currently seeking redress by trying to get DishTV to disconnect their gear, and to discontinue their "service".

I've been a DISH customer for about 2 yrs now. Haven't had many problems with the service before other than increasing prices which I had to cancel some movie channels and some problems with my search options not showing results for future movies that I want to record. I had someone come out for it and he fixed it. Well this time that happened again. Only this time I had to spend over an hour and a half on the phone with customer service trying to explain to them what was wrong and begging them to send someone out to fix it. Which costs me money too, but anyway, he finally switched me to an account specialist who got me so frustrated but did send me out a tech.

I canceled my service to go with another company and asked for them to send me a label to return the boxes. It took four tries to get the information I needed. After yelling to speak with a so called supervisor - he was rude, tried to talk over me and threatened to transfer me. I hate this company!!!

On November 4, 2015, I stopped by the local Dish Network/Dish TV store to inquire about getting a satellite dish for my apartment. I live in Cedar City, Utah and it's the only store in town. I am desperate to get rid of my cable, TDS, but do have maybe a few complications (does my porch face the right direction? I would need a pedestal and a cord through the window to the TV right there) and the gentleman I spoke to said he would have to take a look. I never heard from him again until yesterday when I caught him at the office. He promised to come over after lunch and look at my back porch but he lied and never showed up. He has no office answering machine nor does he answer the phone. You are a telecommunications company, surely this guy, whose name escapes me, (I am an old lady) carries a cell phone to answer missed calls.

I repeatedly told the Dish salesman that my husband had to be able to get our local sports teams and games. He repeatedly assured me that we would be able to see our local teams games... no problem. Outright lies. Signal came and went with the wind. I called and cancelled the service after 36 days and I was told by the customer service person and the legal department that I would owe them $400.00 because I cancelled the service before 2 years was up. I had no idea what they were talking about because the salesman did not mention this in our conversation.

I lost my job November of 2014. Our contract was supposed to end on November 7, 2015. We called to cancel our contract on March 23rd 2015. While speaking to the Dish representative he told us we could put our service in vacation mode for $5.00 per month for nine months. We "SPECIFICALLY" asked the representative if this would affect the length of our contract and the representative "SPECIFICALLY" said no, it would not. The representative told us that we would be able to cancel on November 7, 2015. He also stated that since we paid our last bill and applied 100.77 to our account if we cancelled by the original end of contract date we would have a credit to our account. This was a lie.

Dish Network paints this picture of no hidden fees and has a commercial with the property brothers to hide behind them. I have news for everyone. Do not get involved with dish network. They tell you you signed a 2 yr contract which I never seen. Every month they up your rates which make you have to keep calling them to tell them "why are my rates steady going up" and they fast talk you.

I contacted Dish in June 2015 to end contract after only 1 year due to increase in price and dissatisfaction with internet services. Dish representative offered a package that would reduce my remaining contract to 6 months, which would mean my contract would END completely in DECEMBER 2015, at a reduced cost per month in order to offset the high cost of cancelling services early. Seemed too good to be true, so I called Dish back twice more within the following month to verify the new plan, both times I was told this was accurate. In November I called to make final December payment and arrange to have equipment picked up and AMAZINGLY!!! no one knew what I was talking about!!!

I have been a customer of DISH. I had no complaints until November 22, 2014. Jan. @ 2014, We were homeless. I tried to cancel my service agent ask me if I would want to be on hold for nine months. I did agree, as I thought I would have a place to live by then. In November 2014 I called to explain that where we moved WOULD NOT LET US HAVE A DISH ON THEIR PROPERTY. I asked to be discontinued - Send me a box to return DVR and remote. Then nine months later my bank account was overdrawn because there was no record of that conversation.

After having bad service with Broadstripe (now WOW), I was totally off guard when I received the best customer service from Dish TV. I signed up through a flyer, and not from a local business. When I signed up, and spoke with the customer service unit, I just couldn't believe how accommodating they were. I received a $50.00 gift certificate. The gentleman who installed the Dish was so delightful. He was really good natured and he worked quickly. He was quite comfortable to be around and I asked questions. He was quite patient. Then when I had problems with my Dish DVR component, I called Dish. They took me through the steps to accomplish what I needed: not once, twice, but more like three times.

I have been a subscriber of DISH for over 9 years. My local HD stations have been sporadic at best, until lately, when they have become nonexistent. I have been in contact with DISH on numerous occasions for over 2 1/2 months now, trying to get these issues fixed. To date, absolutely nothing has been done. They keep scheduling appointments, at 2-3 week intervals, and either not showing up at all, or they will have a local contractor, Home Entertainment and Security, contact us, expecting us to be home within minutes, or they cancel the appointment. My wife and I both work, and cannot just be at their beck and call, just to conform to their schedule.

I was a Dish customer and cancelled in Oct 2014. I advised them I did not want TV/Internet anymore. TV went off then 2 wks later internet. I asked what I owed and paid. I now am in collections because of Dish. Their inept customer service did not give me correct information and led me to believe I had it all paid off. I started getting calls from collections and in turn would call Dish. Each time I was told I didn't owe them, put the blame on DishNet who had me active but cancelled the whole time. I had to pay more and thought it was done but kept getting calls from collections. I took my argument to Dish legal who charged me more again and I paid. Yet I was still in collections.

We got a flier in the mail saying that Dish tv joined with Frontier. We have been pleased with Frontier and Directv just raised our prices about 50%, so I called in to Dish. We were told we would get 240 channels (on THEIR FLIER!!) for $24.99 plus $5.00 for the hopper DVR things. And was locked in for 2 years she told us, with first month free. Then we got our 1st bill and see we were charged $183.00 for the first month!! I tried calling several times and spent HOURS of frustrating futile time on the phone being transferred back and forth, with no resolution. So I complained to Better business bureau. I finally got a call from a supervisor, who told me I must have misunderstood because they don't offer those prices. Really? Then why did they mail me a flier offering that?? I have wasted many hours on the phone with them, but they refuse to give me what they offered us!! So I am cancelling.

I promise that I will spend the next years of my life trying to get whoever I may, to get rid of their Dish network service! Dish network debited money from my account without permission and I did not sign the contract that had my name on it! Stay Away!!! THEFT!

I called and informed to them that my bank account was overcharged & they stated that my one year was over. I never received a letter of noticed via mail or via phone etc. I called and all they stated was that I should of remembered the terms I agree to over a year ago!! Poor customer service.

I can only say. I WISHED I NEVER GOT THEIR SERVICES. TV AND INTERNET. It's the worst service I ever had. And I signed up for 60 months. I am a fool for thinking that Dish was #1.

Called and cancelled a pause of service but they did not acknowledge the cancellation and started sending bills which my 84 year old mother started paying, then after 9 months restored service and began increasing bills and will not acknowledge the cancellation. We do not have any equipment and have received no service from DISH since December 10, 2014, yet we are being billed and their spurious actions are going to result in a credit report that has no merit. I spent over ten years with DISH and thousands of dollars and this is the treatment they give a long term customer after a cancellation. Like a parasitic organism DISH will not let go and continues to grasp for something when they deserve nothing.

I joined DISH back in April. I've called about the problems I'm having to no avail. Pictures keep going out even when watching the DVR, getting messages to check plugs, hopper starting up or other messages. I'm so fed up with this service. Thinking about going back to Directv, the price was higher but I was getting good service plus they'll send someone out to fix the problem. I ordered the $39.99 pack and bill was $91.00 monthly and now after the 3 month deal it's higher. Bad business DISH. And wasn't getting all the channels back then, I don't have HBO, Starz, Cinemax... Seem like the bill should be lower and this Hopper Sling isn't working out at all.

My dish pulled away from the mounting it was attached to on my house. Wood rot. Of course the Dish reception went out and I lost TV. I called customer service. It was a simple case of realigning the dish itself (I had already replaced the rotted wood and reattached the mounting and dish itself). Unfortunately a technician wouldn't be out to my house for 12 days. There is only one technician for my county, I'm in a very rural area. 5 days pass of me watching DVDs, then, DISH calls. They are bumping me up by a week. The tech will be out in 2 days. YAHOOOOO!

My boyfriend and I moved into a condo where the satellite wasn't able to be installed, due to the association in the complex refusing it be put on the roof. It was out of our hands and also Dish's hands. We were told to put it on a pause that was $5 a month or pay $500 for a cancellation of an early contract. I called a few weeks later to have the tv service dropped to the lowest dollar amount it could go which I was told was $19. They never fixed our account. My bf was charged random amounts at different times of the month. No one speaks English and the customer service reps are rude as hell and interrupt you while you try to explain your problem.

I have had Dish Joeys. Not working since their installation. All 3 of them freeze up and they can't fix it. I am about to go to cable!

Lied to many times. Rude people. Trying to return the satellites after being lied to by customer service. Charged 595.00 2 days after they left a message stating they would send a box in 7 days. Called and electronically discussed with customer service. Said they would "investigate" Taylor on chat, john **, and two others. I have now started to screen shot conversations and record messages. You should do the same.

First, the account is in my husband's name. Have been a customer from the '90s. First, I wrote a 3-page complaint letter so accurately telling my recent problems with the Joey and Super Joey. I get NO RESPECT AS A CUSTOMER. I pay a high rate for inferior service. I guess you don't care if I go elsewhere. I get no respect, Dish lies, and your president lies. Well, my letter stated what I was going to do if I didn't hear from you, and I will.

I repeatedly experience issues where the DISH Guide says one program is on a channel but the posting is wrong. F1 racing is in TX today and the channel that it is on says "Paid Programming" rather than the typical "Formula 1". DISH's lack of attention to updating its Guide to reflect true programming is horrible. Given the cost of DISH services, I expect better information.

I put my Dish account on hold while I worked in another State for over a year. Still out of state. The amount for 10.31 per month, no problem. I get a bill for 46.95. I call, they give me all kinds of mumbo gumbo. You can't get an American to talk to. Just stay away from DISH.

I am an long time customer of DISH Network. I moved last year and put the service on pause because I have 7 months left in the contract, which will cost me $140 if I want to break it. DISH Network has to install a new dish at my new address, so I called and requested if they can lower the contract fee and save hassle for them some money for me, but the dude on the phone was so not ready to understand. I clearly told him I will disconnect service after 7 months but he wasn't ready to listen. All he wanted was to activate my service. He was totally ignorant of the installation cost which company has to pay because that's part of deal. I hope they understand my point and we can come to a middle ground.

I recently had moved and still had a yr left on my contract. The new condo has major line of sight problems, had to call in and tell them they needed to move dish again. I kept telling them that they can't possibly act like this is my fault. The tech here got on phone and told this heifer that he could not install, so she started coming up with so they are saying. Taking 200$ since I refuse to live out my contract! This rep and tech support can't do anything but come up with stupid ideas .

Have been a customer for 20 years and have not had any problems. Last month received a box on my door steep from Dish. They wanted my receiver, called to find out they had me down for 2 receivers. Was a surprise to me. Got that handled. Long story short the last two months I have been treated like crap and they don't care what happens. I cancelled my service and will never ever have their services again. Would not recommend them to anyone. Worst services ever.

How is Dish Network still in business? This company is a scam. They let someone add my credit card to their account... which automatically list me as an account holder. Now Dish refuses to remove me from the account. Rip off. I never applied to Dish or wants their service. Dear Dish Network... please go out of business asap. Thank you.

Found that Dish does not provide internet during verification process. They sub-contract out to Time Warner. I already have Time Warner. I declined service in the same phone call. Still charged $50.00 fee. 1 phone call and $50.00 less. I've wasted time and money for nothing.

This business is the worst I have ever worked with. The technician that came to my house was very rude-- left boxes of trash from the hoppers. The plastic hoppers were wrapped in all over the rooms in my home. Used curse words several times while in my home which were witnessed by a friend and my two children. From there it became a bigger mess as I was told I would receive a call within 3 to 4 business days. 5 business, 6 business, 7 business and so on pass and no contact was made by dish customer service. I as the customer made all of the contact and spent hours on the phone being transferred multiple times, two different people that seem to not listen and not help me. I have never had problems with any type of business. I have never had to complain until I signed up with Dish network. I can't say enough how I would never recommend this company to anyone.

Nothing. I pay $160 mo for tv and internet - neither is reliable--way too much. Don't have much choice because I live in a rural area - thought I had found a solution.

Calls at 07:00 am. Constant fuzzy tv (error code 771), frequent internet outage, dropped phone calls. Customer service is a joke. They apparently only have one technician in my area... that's always on Fridays. Customer service was told several times we would not be available on Friday, they sent the technician out anyway. The tech support staff CANNOT FIX ANY ISSUES ON THE PHONE... The only thing the tech does is switch out parts. I really wish I never met this company. They have made my life hell. The first opportunity I get (tomorrow morning) I'm going to stop them from taking money out of my bank. I hope they sue me so I can counter sue. NEVER LET DISH NETWORK INTO YOUR LIFE.

We had Dish Network for several years but they kept increasing their rates so we decided to go with Uverse last November (11/2014). My husband contacted Dish and told them we were canceling our account with them. Just this month on 10/5/2015 there was a debit from our checking account for $196.32. I immediately contacted Dish and they said that our account had only been put on a 9 month pause, so they reactivated it. We had canceled it back in November of 2014 when we went with Uverse. I was livid. I was told that the money would be refunded in 7-10 business days.

I had a question concerning my bill. I was trying to explain that for almost 90 a month and no movie channels was kinda steep when the rep started yelling. It's not about the movie channels. I asked for another rep and was told no.

When I signed up for Dish I was promised a $200 prepaid card, based on the Dish flier I received with a G8 offer code on it. I found out later (per conversations with Dish) it would be 6-8 weeks before I would receive the card in the mail. In previous calls to Dish, they kept telling me I would be getting it in the mail. Yesterday 10/19/2015 they told me I was no eligible for the card. They said I didn't sign up thru Dish, but thru Infinity Sales Group. Nowhere on the promo offer does it say anything about Infinity Sales Group and part of receiving the card was that I had to activate Dish service, which I did in May 2015.

I find out that DISH TV have been debiting my account extra fees. I cancelled their services today and I am told, I will be charged $10 for each box I returned. And that I have to mail them in and cannot drop them off to any of their offices (I have 5 boxes). I'm also being charged a $280.00 cancellation fee.

O.k., I know I am from Texas and so I am assumed to be brash, ignorant, and just plain dumb. After trying twice to speak to 2 different DISH Customer (NO)Service reps, I am beginning to feel like maybe my monikers do apply! They were flat-out rude, would not listen to my simple question....even got online with me via their "Tech Line" and then tried to tell me I had a virus issue - which just so happens this "Customer Service Person" could "fix" for me. I asked repeatedly if he was actually a DISH employee, to which he seemed confused but answered in the affirmative. This does it, I am headed to DirecTV. How can DISH management be this clueless?

I was a DISH customer right now and my bill was normal the first month and now that are started going up every month. Saying that was charge me for the equipment. When I ask they about why the month was I paid was normal, they couldn't say why and they then said it was change and there was only me here in my house with a 4 year old. They keep switching me to other people. I am trying to just pay my bill and they are just money hungry people.