DISH Network Reviews

My daughter's boyfriend moved in with her and they won't even give him a discount on what is left on his contract. She already has another service, they don't care. So he has to pay for something he won't use to the tune of $80 a month. No one else has contracts, now we know why DISH does. They get your money for 2 years regardless!

I had been with Dish Network for over 5 years and decided to upgrade my service and equipment. The Dish agent I spoke to assured me that my bill would not increase and would actually be $1/month less. I questioned the agent twice to make sure I heard her correctly and she reiterated that it was true, so I accepted her word and set up the new contract. My first bill was much more than promised so I called and was told they could not get my monthly bill down to the amount promised but did get it within $6 of that amount. Discouraged but stuck, I agreed. Now, 6 months later, I am told my bill has increased another $20/month. The only response about this increase I received was that I could cancel my service and pay a cancellation fee. After being a loyal customer over 5 years, this is a slap in the face to be told my only options are to pay Dish more money than promised. Greed outweighs loyalty in this company.

Five months ago we decided to "shop" satellite television services. We had been with our other company for more than 20 years. Although we loved their service, their customer service was a bit lacking and they had no incentives or appreciation for long term customers.

I have had Dish and will be switching over to Comcast here shortly. The customer reps lie to you. They tell you one thing and do another. I can't stand a company who lies and betrays you!

We have been customers of Dish network for a long time now. When we called to cancel our service, this is what they told us... In the next 30-40 days, they will send us a box in which I need to return couple of pieces of equipment - remotes, receiver box, and the small piece that sits facing the actual dish (taking it off was a nightmare). If I did not return all this equipment within the next 70 days, I would be charged the cost of the equipment. And of course, I also need to pay for the shipping of that equipment to their warehouse in Texas. Stay away from Dish Network....

I understand that not all customer service agents are bad. However, speaking with a customer service agent today was horrible! He was incredibly rude! After he had said his piece I asked kindly to speak to a supervisor and his response was why... I replied, "Well sir you have been very rude to me and I would like to bring it to a supervisor's attention so Dish does not lose customers because of your unprofessionalism." He then proceeded to put me on hold. I was on hold for over 20 minutes and then he hung up on me. I went on the chat online and spoke with a representative and she was just as rude as the customer service agent I had spoken with on the phone. Needless to say I canceled my account with them and do not recommend this company to anyone!

I had an account with Dish at a rental home I owned, in Jan 2013 I found out renters were not paying the bill. I called and recorded the phone conversation with Dish and made it very clear they are not to allow other than me to make changes, send the bill to them, change log in passwords, etc. They sent me one bill and nothing else, the renters stated Dish even after my very forceful request still was sending the bill to them, then Dish violating my privacy allows them once again to change the billing information, log in information, phone numbers and passwords.

The satellite Internet service was installed week from this past Friday. I've been able to use it five days because the other days it's rained. I never received a paper contract to read. I was able to read it today online. They have in contract if Internet goes down due to weather they're not responsible. I called. Have to pay to cancel which I feel is unfair. I do have dish TV and haven't had a problem with it. It's sad they charge over $400.

We ordered Dish Tv approximately 1 month ago. When it was installed the audio kept on fading in and out. The technician wasn't able to fix it, so the following week we had another technician fix it. When he left the audio did the same thing again. We called customer service to have another technician to come out and we waited four hours and he never showed. We called customer service to complain and to cancel the contract. They said we would be charged $400 to cancel the service, yet we never had proper working service and it's been 3 weeks since we ordered it.

Have had various problems with our Dish Hopper for the last 6 months. In February 2014 had to upgrade, per the technician, to make the system work. Now our contract is up and we've had additional problems with black outs on the local channels. Called Dish tech support, spoke with 3 people, and was conveniently disconnected. Conversation the same with each operator. Our contract was "renewed" in February because we "upgraded" to a better hopper (not our choice!) for another 2 years!!!!! Dish e-mailed me a copy of our "contract" and it was initialed with my husband's initials, but NO SIGNATURE, except for the new hardware received. How can they forge initials and hold you to a "new contract" when you didn't sign for it??? I'd like to join a class action in Wisconsin to shut this company down for bad business practices.

I had a Dish account for several years. They were excellent at collecting their fees. As long as everything went well, they were good. My wife passed away. I sold the house and closed the account, but because my wife had upgraded the account within the past two years, they charged an early cancellation fee. Given no choice, I paid it. They forgot to charge $13.13 in taxes, so they billed me. I authorized Dish to charge it. Instead, they referred the balance to collection. I advised the collection agency to charge the balance and provided credit card information. They did not. Yet, they continued to harass me for the balance. I again called Dish in an effort to resolve the issue. They could not verify the account. What a bunch of bozos! And, at no time did anyone attempt to understand the situation except from their own perspective. I could not recommend Dish Network under any circumstances. They are definitely not customer friendly in my experience and currently appear incompetent at their job.

Dish Billed me $1263.44 for someone else's bill. And made pay it. But it kind of my fault. Because I had put my credit report and it was on it. So, I call about it and went round and round with them about. They got me to give them my SS number and email then. Then like magic it became my bill. But till I give them my information. They not contacted me about it. So by me calling them, I got bullied to pay for someone else's bill. I no longer have Dish at all. And have got five people to stop their service with Dish so far. And will do my best to get as many as I can to stop their service with Dish. So hope that $1263.44 was worth it.

It's easy to complain about a bad service or simply a company not letting you have your way in their billion dollar industry, but few give good reviews on satellite companies. I had Dish installed, it's doing what it's suppose to do and I don't have any complaints. I love how my first bill was $12 because of the refer-a-friend bonus. If you're looking to get Dish or has it installed within a week of my post, email me for my referral bonus and you'll get $50 off your bill too! I love this. Dish has been there and my expectations were met. I totally recommend them. My email address is **. Put "referral" in subject and I'll send you back the certificate to read to them or I'll call them and do it for you.

I have been a customer of the Dish Network off and on for almost 9 years. I have never had a complaint about them. They have always been nice and helpful. That is until tonight. We pay them around $115.00 a month. We have a Hopper and 2 Joeys. We love the fact that we can record all our shows. But we are bummed to find out that even with the hopper we cannot watch Dish on Demand or Pay Per View because we don't have the Hopper with sling even though when I log onto my Dish account online it says the regular hopper is compatible. So with the two movie certificates I have that were offered by them last month because of the lawsuit that was settled in Washington state that expires in November, we will never get to use them. I am mad and upset. I feel cheated. After my contract is up we will definitely be going somewhere else.

We have had Dish tv and Internet for 3 months now. The tv part has been acceptable but the internet has been absolutely worthless! We NEVER have internet anymore and can't watch anything On Demand because of no internet service. We have called over and over again and they just keep saying that someone in the house must be using the internet and we don't realize it. There are only 2 of us in the house except for weekends when our kids are home from college. They can never do their schoolwork online anymore. We even make sure that if someone comes over, their phones are not using our internet. This is ridiculous!

I am a Dish customer for 18 months after 21 years with DirecTv. What a mistake. Four weeks ago a Joey heated up to 179 degrees and shut down. This could have caused a fire. Another Joey is constantly resetting itself. I contacted Dish via online chat to have them replaced. Two weeks later, they shipped two Hoppers, not Joeys. As of today, I've contacted Dish four more times. I have printed transcripts of each chat session. Dish shipped additional Hoppers and not Joeys. A Dish "supervisor" wrote that Dish would post a $25 per month credit for the inconvenience. I just saw my June invoice - no credit. I thought that DirecTV's customer service was bad but Dish sets the standard for totally awful customer service. I will terminate service by next Monday if the replacement Joeys aren't received by then.

I signed up with Dish, moving from DirecTV because their basic service was cheaper than DirecTV (19.95/Month), explaining several times that my only interest was in PBS, and only PBS, as I have no interest in sports, movies, specials, or any of the other junk whatsoever. In order not to have to mess with bills, I foolishly signed up for auto pay on my Amex account, assuming that I was dealing with a reputable company that adhered to normal, ethical business practices. I recently realized that I hadn't watch even an hour a month, and that "masterpiece theater" and "mystery" (my main interests) are available online.

To be fair, the service itself (TV) is good enough. With just few understandable interruptions (for severe weather) and annoying need to upgrade up from basics to be able to watch simple Stanley Cup - it's all right. People on the phones are polite, too. However, I was ripped off in every possible way: Got worse package than the one I was sold into, had to upgrade to what I expected to be standard, got charged unexpected cancellation fee when decided to drop the service and got charged again for not returned equipment, even though had carefully returned everything I had and meticulously followed all the possible instructions. Switched to Verizon and much happier now. Do not fall into this trap!!!

I considered switching our cable/satellite TV provider from USA Communications to either AT&T or Dish. AT&T offered a rate of less than $60/month, 2-year contract. Dish offered a $29/month package, or it would be $54/month if I accepted the "FREE" iPad Mini offer. Obviously not free, kind of a bait & switch - it's really more of a deferred payment to purchase, which is what they should be marketing their promotion as. On 3/26/2014, a sales person at Dish signed us up. We elected the iPad Mini offer which she said would be delivered by the tech, and incredibly they had a tech out at my house the next morning to do an install. Of course, the tech did the install, had no iPad, and as they do now, provided agreement documents that were emailed, not physically delivered. Documents only pertain to early termination - nothing about what service I chose or the iPad Mini.

I called DishTV last Thursday to cancel our account that we have had for 7 years. They put me on the line with two people. I called back after the second person hung up the phone, and asked for a supervisor. That person explained that it would be canceled, and that a box would be coming with a return address to send the equipment back to them. Today, Tuesday, it has still not arrived. Sent a message through their customer service. Account is still up and running!!! Have to call back to customer service to again have it canceled. Go through 2 more agents, and it is supposedly canceled. Of course that is what they said last time.

Just going on 2 months of service and have came to the conclusion that every time it rains near me, I have no picture. For example, this evening it rained 20 miles away from me and we could see the lightning flicker and our tv goes out. It wasn't even raining here!!! Operator said that's normal!!! And we are in the 2nd month of a 24 month contract and there is no Grace period. And that they will only take 10$ a month for 6 months for the inconvenience. So, no radar and hurricane season is here. Wow, I got so robbed. No tv and still got to pay for tv that we don't get half the time.. So mad I want to sue!!!!

Ever since we installed DISH Network, the service has been absolutely lousy. The Internet service is the worst I've ever used. DISH charges you download time from your internet usage for DISH on demand movies which should be included without having to download the movie. Comcast was a little more expensive but the service is top notch and I will be going back to them. Please, if you are looking to get DISH Network, please I beg you, don't do it. Pay a few more dollars and go with Comcast or a good reputable cable network. Dish is the worst service and the cost is actually more than Comcast or cable. You get charge in every way possible with DISH. Will never again use DISH.

After two years with Dish our contract was satisfied and we decided to cancel. What a nightmare. At first I was told that I could not cancel more than 30 days in advance. The next day they deducted another payment even though it was not due. When contacted they claimed it was an early cancellation fee and will not refund it. They then advised me I would be responsible for the shipping cost to return the equipment. If you ever cancel them cancel your credit card first.

Please be advised to ONLY make ONE-TIME payments with your bank card EACH MONTH!!! For the 1st time I mailed my payment to them on June 1 to Illinois PO Box. I am in Michigan about 300 miles from this PO Box. On June 9 they shut me off. When called was told by 5 different reps during 5 different calls - THAT IT TAKES 7 TO 10 DAYS TO MAIL A PAYMENT FROM MI TO IL!!!!!! WHAT?????? When I said to the last REP that THEIR EQUIPMENT WOULD BE IN MY DITCH AT THE ROAD IN THE MORNING.... I was back on and payment posted in 1 hour!! These People are CROOKS!!!!!!!!

I have been with Dish for 5 or 6 years. I called Dish real quick to see how long until my contract was up (because we want to switch to something cheaper, when it is), Spoke to Mario and was told 2 years (which is a new contract length). I questioned why it was 2 years and they told me because of my equipment upgrade. Well I got an email from them in May stating:

I signed up for DishNet several months ago with a 20 Gigabyte plan. The first thing they tell you is that the 20 Gigabytes is split between peak and non-peak surfing. Non-Peak service is between 2 and 8 am. So this means that unless you can go without sleep, you can use the entire 20 Gigabyte plan. The other problem is that you get 5mb download speed until you reach your anytime limit. At this point you may find out that your access is actually lower than most dial-up services were 10 years ago. I got 20 kbs. This system makes it impossible to keep a basic computer up to date since systems like Windows has extremely large downloads and you will find yourself without usable service.

A commercial system was installed in our hotel by satellite company that was authorized by Dish and they did not know what they were doing. A simple wire was left off the multi dish switches and caused continuous problems and cost us thousands of dollars in parts service calls and refunds. After they could not help us on the phone they would tell us to call Wasatch Satellite for service which would add to the problem not repair it. We were finally were able to get in another installer and got it fixed easily. Dish has only added to this problem and offered no compensation and the evidence is in their call records...

I have only had Dish for 4 and 1/2 days and already HATE it! Thank goodness for the 45 day grace period because first thing Monday morning I'm calling to have this junk taken out of my house! Cable is WAY more expensive but at least I don't lose service when it rains! JUST RAIN mind you, no thunder, no lightning, JUST RAIN!! I watched all but 15 minutes of a 2 hour movie only to miss THE ENDING!!!! Started to rain and poof, no service! You gotta be kidding me!

In Jan. 2013, I talked with an online rep, said the service would be $48/mo for the first year and then go up. The first month they charged $48 & then Dish started taking $62/mo out of my bank acct. I talked w/ customer support & they kept charging $62.

I had Dish Network do the installation on June 4, 2014 and knowing about some nasty stories about them, still went ahead with them after 15 years with DirectTv. I asked for Super Joey for all bedrooms and was sent regular Joey. I called yesterday and they wanted $150 plus installation. Funny thing is, that they did not make me sign any document and installed the equipment in the house. What equipment was given to me, only they know and can charge whatever at the time of cancellation. I asked the installer for paperwork and he said that it is not needed.

Almost 2 yrs. ago, I left dish for another satellite company. Yesterday, I get a phone call from a collection company over $37.00 for the boxes that were used to ship the receivers back to them. I have received absolutely no bill regarding this, Just straight on to collections! Today, I call dish and they say they can't itemize the charges on a paper bill but they can tell me it's for 2 shipping occurrences. The shipping is free, but the boxes were $17.00 ea. + tax. It's not really the charge that bothers me, It's the fact of NO bill, just straight down the road to collections. That should look great on my report!....Thanks Dish!

As of right now, Dish Network is threatening to charge my account over $450 after previously promising on more than one occasion, through multiple representatives, that these fees would not be charged. During the second to last week of May 2012, I called to inform Dish that I would be moving to an apartment that does not allow satellite dishes. The customer service representative told me that since continuing their service would be infeasible, I would not be charged cancellation fees. Instead, a Dish satellite installer to inspect my apartment to confirm that service could not be continued. That following Wednesday, I called again to officially cancel service, and a separate customer service representative re-confirmed that I would not be charged due to the conditions of my relocation. He informed me that Dish would send us boxes to return the receiver, free of charge, within 10 days.

We sold our house in Sept 2013. I called to cancel our service and get the final bill. I called again in October. I was told they would send the box to return the equipment. I gave the updated address, which is a PO Box. I received no box. I called again in November 2013. No box. I have since moved 2 times and traveled numerous times.

I had dish for 6 years since 08. I paid between 120-200 a month for their service at this time. We needed internet but they didn't offer it. My local cable company provides more channels, phone and wi-fi for the same amount dish charged for their 250 package. I cancelled with dish. Was told I had to send back equipment at my expense! One last way for them to do no work but take our hard earned money. Lady also said "don't pay until we receive your equipment and you get your final bill." A few weeks later, I'm getting these annoying calls at all hours. No one answers or it rings once.

We have been customers of Dish TV for 8 years. Recently, we bundled our land line and internet with Dish. The internet speed for too low and no two people could work on computer at the same time. After trying to make it work for a month, we decided that it is not going to work. But, before signing a contract with another company, I called Dish to find out if there will be any contract issues. The customer service person said 'no' and said will forward to the specialist who will take care of the cancellation. I told them that I will call back to do the actual cancellation, as I have to have another internet provider lined up so I will not be without internet for a week.

DO NOT USE THIS SERVICE. DO NOT USE THIS SERVICE. Take heed to all of the complaints filed on this site. DO NOT SIGN ANYTHING. The tech told me to sign, that he installed the dish and it was working properly. I was not even able to see the contract on his small, blurred screen. They removed the packages and left me with just basic service while overcharging. They will not remove the dish and the customer service is horrible. It’s tragic. Now I have to pay them a $400.00 termination fee and I certainly don’t have this kind of money to lose. I will file with the BBB but I don't think it will help. This company is slime.

About this time last year, I moved to AZ and upon arrival I needed TV Service. DirecTV said it would be two weeks before they could be here. So, I called Dish Network. They said in two days and that since I'm ordering now, that I would receive a "Free" Ipad. Had the service installed, received the Ipad (which I gave to my daughter) and began the astronomical monthly payments. First, when the service was being put in, I specifically told the Technician that I didn't need or want the DVR. His response was that if he didn't install the DVR, it would be two to three months before he would get a straight box and we would go without service until that time and would not receive the "Free" Ipad. Since he had been here for near an hour and not much had been done, I agreed to the DVR "Genie" package, just hook the damn thing up and go on your merry way.

We've been a customer of Dish for 16 months. We were quoted $49.99/mth and have been paying at least twice that amount. Every month since this past November, at least for 2 wks, we would have complete signal loss. When they were told about it, they said we would be credited 10 days (even though it was 14 w/o service!) When I called again to report same problem, they said it was the weather interfering with the signal...yah, absolutely cuz the 70º with no cloud in sight is ruining the signal...?! Long story short, when I was supposed to be credited for 10 days each month, for 5 months straight, I wasn't. When I called and asked to speak with the supervisor, I felt like I was being belittled. She was beyond disrespectful, cutting me off, interrupting me while I was explaining the situation and how I was supposed to be credited and wasn't. My own children don't even interrupt me when talking to them, I'll be damned if a "supervisor" will! The disrespect we got from them was awful and I strongly suggest everyone go to direct Tv! Dish network is by far the worse!!!

After leaving Dish I received 4 large boxes to return my used equipment which consists of 2 remotes and 2 receivers. Upon reading the return instructions I found the receiver without dvr ability was listed as do not return, recycle this item, which I did. I sent the lone receiver and 2 remotes back to Dish and thought I was done with the process of returning my equipment. Approx. a month later I received a bill for non returned equipment. My wife called the number provided and spoke to a representative that said that everything was returned and do nothing else.

When I checked into switching from Cable to Dish Network for our vacation home, I asked very specific questions from the salesman (Angelo **). He assured me that I could easily put my account on "pause" and then when I needed it again, I could take it off "pause" and that this could all be easily done online. The first time I went to do this, I could not do it online so I had to call in. It turned out this could not be done online. I would have to call each time. In addition I would be charged a fee each time it was on pause (no mention of this from the salesman) and that I could only do it once every 12 months. Oh and in addition, once I came off the first pause, they were going to charge me an additional $25 per month on top of what I was already paying.

I have been a Dish customer since Nov. 2009. At the time, I was told that I only qualified for a prepaid account. I paid a deposit (which they are now calling fees). Over the years, I've dealt with deleted channels from the lineup, a service no longer offered (Blockbuster at home) and if the service is temporarily suspended due to non-payment (sometimes I paid from a couple of days to a week as paying for necessities took precedence); the bill is not pro-rated despite not having access to the service between that time.

I live in a rural area where an antenna needs a 100 foot tower to get a signal and there is no cable available. This leaves the only choice of satellite. DirecTV does not have the channels that I need. Dish Network advertises several hundred channels. The problem is that 5 or 6 channels have the same information and a large number are Spanish. This leaves about 8 or 9 channels out of 200 that you can actually watch. Also if it is raining within 100 miles, the signal is lost. I have called Dish and they state that is the way it is. Rain blocks the satellite signal.

Well, my bill was late, my fault of course. I called because I paid a partial amount and the automated system kept trying to remove full amount from my acct. Well, I explained to the rep that the bill was just too expensive. I'd like to cancel but couldn't because I'm under contract . She said let's see what we can do. She put me on a plan so horrible I honestly have almost nothing but pay per view. Bills still almost $100 for practically no channels. I'm just so disappointed. As soon as this contract's up, I am running from them. It's so nice when you first set up they reel you in with beautiful deals. When those expire, you're stuck with crap.

On April 13, 2014 we started our Internet service with Dish. When I received our bill it was way too high! I called on May 10, 2014 and spoke to a supervisor named Morgana. She looked at my bill and saw what charges I disputed. She agreed we had been told wrong and said she was going to wipe out this bill except for $50. I thought that was great. She said she would send me an amended bill. Two weeks later, I had not received it. I called Dish back on May 24, 2014 and spoke to supervisors Cody, I had spoke to Maurice right before Cody. Cody said they have no record of my call on May 10 and they have no one that works there named Morgana. I had a reference # also but he said it was not even a # they would give! I did not imagine nor make up this call to Morgana. Cody finally knocked off $100 from my bill. A far cry from what Morgana promised! I am a longtime customer and am very angry they lied to me!!!

We never received the service we contracted for, simply because the system was dysfunctional 90% of the time. A technician came out to the house and diagnosed the problem as bad wiring between the dish and the TV. The Tech stated he could not fix it. That it would be the homeowner's responsibility to crawl into the attic to run new wire thru the walls. When I called DISH back, they wanted $140 to fix the system. By then, I was fed up and decided to just cancel. Next, they wanted $400 to cancel the service. What service? I wasn't receiving any.

I had Dish TV for a 2 yr contract and believe me I preferred Dish TV over DirecTV any day. But I called to cancel my services around March 15 and was read the disclaimer and told I would receive boxes to return the product. I was billed in April and thought ok this will be my last bill and will receive my credit. On May 11 I was looking at my banking account and had another charge from Dish network. I called them to see why. The customer service assoc said that it was not canceled correctly the first time, because apparently the line was dropped.

I was a previous Dish Network customers for 6+ years. Recently we switched to another provider. I requested boxes to return the equipment. After 30 days and no boxes, I requested boxes again. The box arrived and with it the information on how to pack the equipment and what equipment should be returned (it clearly states that if the equipment is not listed on the sheet it is not to be returned). My equipment was not listed, but to be sure, I got online (4/27/14) and chatted with a representative Lizbeth and then her supervisor Jocelyn.

I switched to Dish from AT&T in hopes to save some money, which I did. But I didn't realize I was giving up that much quality. For starters I received the wrong receiver. I asked for an hd receiver but was given standard. I had to unscrew the rear antenna a few times to get service and had an issue where one remote was controlling both the bedroom and living room TVs. I finally decided to go back to AT&T though the prices a little high I know I'm getting my money's worth. I called to get a quote on how much I would pay to cancel Dish service. I was told 440, which I understood because I did sign up for the 2 yr contract. I asked would there be any other fee. And was told I would have to pay the shipping charge for returning THEIR equipment. Other companies or at least AT&T sent me a box with the return postage. Good thing I kept the box they sent with the hd receiver.

I inquired and ultimately purchased the Sling adapter for my Dish Network account at home. I was told it would work with my high speed satellite internet. They had installed a turbo sling box on my internet router when it was installed several years before that is suppose to make your house wiring into a wire network for the dish equipment. This did not work so they sent a wireless USB "antenna" manufactured by NETGEAR. This did not work. At this point I was having problems receiving signal. They sent a tech and agreed to waive the $95 service fee. The tech said the sling would not work with my internet service and frankly did not work with Dishes own internet either. He also said that Samsung TVs have a hdmi problem and I would have to call them for a software upgrade.

I recently had a very awful experience with DISH! I entered an agreement with them for one year. At the end of the agreement time frame I opted out of the auto pay! For the last three months my account has been drafted! I am writing this review so no one will have this experience!!!!! BEWARE!!!!!

I called Dish Network a few months ago, knowing that I was moving and needed to cancel my service. I received the normal discussion about the payment of a penalty for canceling before the 2-year contract. I was ok with that, since I committed to the two years, I understand. I was however told that, I could transfer the service to the next renter of the property. Now two months later, I had the new renter call Dish with all my account information to transfer the service. Long story short, Dish fast talked him into a new service thus not transferring my service.

The previous house I rented sold from under me, I found another house but no line of sight or service could take place as 2 technicians stated due to the trees. Plus my landlord didn't want any equipment mounted to the old framed house. The pole set up was not an option due to the trees. Dish claims they understood the situation but still wanted the early termination fee of $600.00 for the tv and internet services, despite my situation of not being able to use their service. There was no way for me to pass off the service to anyone or use the service due to my contract with the rental house. They said I could freeze my services for 9 months but it wouldn't deduct the time I have on contract. My new house rental contract is for 12 months. I am respectable of contracts but in this case there was no way for me to use the service.

The installer made a mess of the house, scraped up the walls and drilled holes in my new hardwood floors. Then we discovered that the salesperson had lied to us about the service and that we had to pay a fee to cancel our service... We paid the ransom fee. Now DISH is saying we didn't return all the equipment and are attempting to bill us another $500 (we have a confirmation message that they received all the items back). I have yet to reach a person who will talk to me about this problem. The ones I do reach speak little English and seem to be more interested in getting us to return to DISH service.

I have a RV that I bought two receivers at Camping World and just purchased the signal from Dish Network's satellite. When I bought a home, I had a Dish installed at my home and at the same time had them put the two receivers in the RV on hold. In October 2013 they sent me a bill for 1 receiver that was in my RV. I called them and told them I bought that receiver and they said they would correct it. They then send me two boxes to ship the receiver back to them and I called them both times and repeated my story and even told them they should have a record of the receiver and shipping it to me. This went on despite 15 calls/e-mails - that is approximate I actually lost count of the calls/e-mails.

I signed up for DISH on a Tues. It was installed on Thurs and I was ready to give it up on Sat. They offered a discount price for one year, but I never understood that there was a 2 year contract. Of course, there is a hefty cancellation fee. The service is lousy. It goes from one TV into the other. There is a single mode and dual mode that affects how you can record and receive shows. If I were to add a third TV, it would affect how shows could be recorded and viewed. The HD on the second TV is not clear. And the customer service! I was given an extension of a service representative, but he never returned my phone calls. This is a terrible network.

I was supposed to get Dish through a third party bundle. Long story short, I was never bundled and therefore never received the new customer discounted prices that were offered to me. Nonetheless, their "you can watch, record, and everything else at the same time" is a big fat lie. You are subjected to only three open lines of use per hopper and so if you have six people that want to look at different things, they either have to join one of the three lines or stop what you are recording so you could use one of the open lines. I called to cancel after discovering that even though the bill is under my name, the account was made under my husband's s.s. number and as a result, the early termination fees will go out of his account. This, even though they are aware that it was me who made the transaction and not him. He did not even signed the contract!!! I wouldn't even give them one star. They have a big zero on my behalf. TERRIBLE COMPANY!!!

I have been a customer with Dish for two years. I never had a reason to call until recently when I had questions about my bill. The first representative hung up on me when I asked to speak to someone else. I spoke to three different people within this organization. All three were rude & condescending. The service itself is fine. The customer service is completely horrible.

Had internet installed. Can’t get on my computer - keeps saying I have no signal or knocks me off. Had a technician out and nothing was resolved. Dish tells me if I cancel I will be subject to $420 cancellation fee. Even if it’s not my fault I can’t get the internet connection. Now they are sending a tech again so that’s a 5 hour time block I need to take off work again since they were just here 2 days ago. What a waste of mine and their time. I should have known this was too good to be true for the price they charge. I want it canceled without the fee. The service is horrible. They refuse to do that without them coming back over and over and still won't guarantee me a cancellation without the fee.

It's been almost two years (6 more months), I'm counting days from the first month that I've got Dish network to just get away from them. Service is awful, the sounds disappears every few hours for about 30 sec. or so, they changed 3 receivers, the main cable that comes to the house, the dish itself, the wall connection, they even made me change the power outlets on the wall, now they're asking me to buy a new TV, (My TV is 4 year old Sony. I don't think it's that old) From the first month I tried to close my account but they threaten me with penalty and things.

Upon moving out of condo, we put service on hold for 3 months until we were settled in new place. Cancelled service, as it was not needed. 9 months later, I get a bill from Dish for a service fee for that month. We have not had their service for 9 months. Tried to call Customer service to get this corrected - 4 times!!! Kept getting transferred around to various people, then put on hold, then disconnected. I sent an email through "care" email - no response for 1 week. This is the WORST customer service I have EVER experienced with any company. I will NEVER use DISH again and suggest to anyone that is considering using them to not do it. If you ever have problems, you will never get it corrected or it will be very frustrating working through their customer service. Awful company.

Not very good. Called last evening to set up Dish. Sounded so much better than DirecTV and all cheaper and about the same service, but!!! Today they came to set it up and it's not so good. I was lied to. It is not what I was told it would be. So when I called to ask questions and or complain, the gal on the phone said that I was being abusive and didn't want to talk to me? You have My credit Number and you're going to bill me for something that you lied to me about and I disconnected less than 2 hours. But you won't talk to about it?

We had dish net for over 7 years, never had a problem with them. Used the internet to watch movies and download nonstop!! Then switched for 2 months, went back to them and still never had a problem. Then about 2 months ago, we start getting this notices that we were over the limit with the usage. I called and asked what they were talking about and they said, "you all paid for the small packages so you are over the limit, your speed will drop down real low". I asked them what in the world are you talking about. I had unlimited internet, and have always had it. I was informed there was no such thing!!! Well, I know better, because we were using it the same as always with no problem. So I told them I wanted to get rid of just the internet, and keep the TV. That's when they also informed me that we're under a contract. When I said no, we are not, we never agreed to any inter contract or signed anything, they said it was something everyone knows about. Well, not me!! If there were any way of getting out of it without paying, I would be gone!!

Watching DISH tv with my 3 kids on the DVR taped, Journey to the center of the earth. Parent controls come up and wonder why? 20 seconds later, by passes controls and the full ending of a ** comes on. Call DISH, they say next time check what on before you tape it. Now this was taped at 9:00 PM. Fuming!!!! It's all my fault! The parent controls apparently, they do not work at the end! Customer service is no help.

I have held this account for my mother who lives in WV. I just tried to cancel the account on my mother's passing away. I live in MI. Now I have to travel back to WV to wait for a box that Dish is sending me to box up equipment to ship back to them. If I don't do it on their schedule I get charged an extra $400. If they can come out to set up equipment they should be able to come and pick up what they want after I cancel. A company should not operate this way if they want future customers. I will tell everyone I know about this poor service and cancellation policy.

I was charged for someone else's bill. I have contacted Dish Network several times, and they refuse to help me. I requested for them to send me documentation saying I approved this charge and they refused. I cancelled my service and I'm reporting them to the media tomorrow. Worst customer service I have ever received!!

We moved to our new house. We were a loyal customer of Verizon for many years. Dish Network sales person called and offer dish TV + internet and connection to six rooms. We agreed and a technician came and installed a dish but in a wrong direction. He also said he could hook up only two rooms at one time. Later we called and requested an upgrade and internet service. We were told that internet service was not available in our area even though our neighbors have it and we live in middle of the city. Second technician was late 2 hours past allotted time and had to be canceled. Third technician came but was afraid of rain and thunder about to begin and he told us to reschedule again.

This is absolutely the worst company that I have ever had to deal with. We signed up with Dish Network because DirecTV was lying about the bill. Dish Network was horrible from the beginning. They let someone open up service that had been suspended in our name and then charged our account for the money. After countless hours on the phone we finally were able to get the money back. We then put the service on pause. They told us that if the landlord wouldn't let us have the dish that we could cancel the contract without a cancellation fee.

All of the advertising I saw said no installation fees. Well they were right. There was first a processing fee from Infinity Dish for $49.95 and the next day Dish charged me a one-time fee of $70.80. I guess that's what is called free installation at Dish. Be careful when dealing with this company. Their product is good but their business practices leave something to be desired.

I signed up for Dish Network a year ago, Feb. I was lied to from the get go, after receiving my first bill, it was incorrect, too high. After making several calls, talking to several different people, they attempted to give me temporary discounts--not wanting to honor what I was verbally told. As time went on my monthly bills would increase for no reason. I would call and spend hours on the phone trying to get what I was told. I was supposed to receive all pay channels for entire 2 years. They tell me that they can't do that. My monthly bill was supposed to start @ $139.89 for the first year and then go up $10.00 to 149.89 a month. This did not happen.

I was a customer for 9 years. Things were fine, prices were going up from time to time, but if you call and complain, they do drop the price if you tell them you are looking for alternatives. My problem came when I did cancel the service. Be aware of two things: a) you will be returning their receivers at your cost of $17 per receiver (unless you can find a better shipping method on your own). b) they will not remove the dishes from your roof. That's also on you, as well as patching up any holes left in the roof after removing the dish. Once you are no longer a customer, they will not make any effort to help. Not a way to treat a customer. I will never go back to Dish again, nor would I recommend it to anyone. Stay clear.

I hate dish support, they don't understand customers even though we pay outrageous bill charges. Recently, I got call from dish support guy saying he is from dish and he gave promotion for 2 yr program free for just $900.00. And he added bunch of programs, they have connection internally with dish behind the scenes and added some programs and made my monthly bill go up. They backed my account with some gift cards, what they say and asked us to send money to some guy in ca adeel and then after few months all those gift cards charged back and the bill is outstanding and connection is cancelled.

Ok I was a loyal Dish Network customer. We moved and they could not find a line of sight for the satellite. We were told that we would not be charged a cancellation fee. However, of course we were charged one. As we waited and disputed this account it ended up on my husband's credit report. I paid the bill a week ago with someone in the loyalty department and was told that they would contact the collection agency and have the account removed from his credit and send me a letter. I called today because I never received the letter. I got some girl on the phone who kept making up stuff about why it wasn't sent and that they didn't know what credit agency I had been sent to.

I was told in my contract the first year I am gonna pay $49 dollar for tv service but they never told me that they gonna charge me double in the second year about $80 dollars a month for the same service with two years contract. So to all customer be careful.

I set up service with the company on 04/28/14. I never agreed to a contract and was never told about a contract. When I call to cancel I was told that I would be charged a $240.00 for a contract that I never agreed to. I think this is fraudulent activity and I do not think it is right that customers are forced into a contract that they did not agree to. I actually called Dish about one and half after I had service because the technician had left my cable laying on ground and it was cut when my lawn was mowed. They mention a contract at that time and I advised I had not signed a contract.

Dish deducted my monthly payment on 12-25-2013. My billing period started on 1-3-2014. I cancelled my service on 1-7-2014. Over the past 4 months, I have contacted Dish and was told I would be getting a refund and it would be credited back to my account. I called, again, on 4-30-2014 (this was the 5th time I had called them) and this time I was told I do not have a refund coming. I did not cancel my account until 1-25-2014 and they do not even have a record of me ever calling them. On 1-7, I no longer had tv, phone, or internet, until Cox started up. Why did numerous people tell me I was getting a refund and all of a sudden they have no record of even my phone calls and even change my cancellation date? I have a list of most of the dates I called and even have the names of who I talked to, which they deny even having employees with that name.

We are dish customers and my husband is military. When we had a military move all of our things were lost in a fire on the truck, even our 17 month old footprints from when he was born. Dish was kind enough in January to replace our box for free. Now 5 months later they are charging us for it. Their customer service is horrible the few times we have contacted them and they are not as kind as I once thought they were, backing out of what we were told.

I called to cancel my father's Dish Network account when he died. I was transferred 3 times as they tried to get me to transfer the service to a new address. The third person wouldn't cancel unless I produced a death certificate even though I offered the phone & website of the mortuary. To add insult to injury, Dish took another payment from dad's checking account after I cancelled at an increase of $30 over the prior month's payment.

2. Worst contract - Cancellation Fee: If prior to the end of the term commitment (A) your DISH service is disconnected for ANY REASON (.... if you cancel your DISH service because you move to a location where you cannot receive your DISH service).

Had Dish TV & internet service installed and right from the beginning the service and the installation has been a disaster. First of all, the installation was a nightmare. The technician told me he would search for the signal which I told him to do what he needed to do and I went back inside to work. He installs the satellite on my roof. The internet service is so terrible that I had one day and then the service just stopped or was so slow. It was as if it was in slow motion. Dish TV is just plain awful. Every night you get interrupted by pop-ups or service interrupted by downloading updates. The Hopper is a nice feature if it worked. Charged an unimaginable price for service we thought we could save on but there are so many hidden charges you're not told about. It's just asinine and absurd. Do not, I implore you, do not get DISH. You'll be sorry.

After being charged $208 and then additional $30.74 to start service, the technician came with the wrong box. I informed the sales person I had an HDTV. I was suppose to get an HD box. He advised me to call customer service for the correct box. That it was almost an additional $300. I spoke to a supervisor that same day and they informed me they were sending the correct HD box at no additional cost. Made an appointment for the following Monday morning 8-12am. Also they were going to refund the $99 activation fee. No one showed up. Called back to complain and they told me there were no notes about new box being sent or refunding the $99. I asked the supervisor to pull up the recorded call of that day and they said they don't record the customer service calls. I requested them to cancel the service.

In the year 1999 or 2000, I received a phone call from Dish Network soliciting new customers. Initially I declined because I didn't really watch TV and refused to get involved in a contract. The rep persisted and reassured me there was no contract. Since my son enlisted in the Marines and would be leaving for duty in nine months I decided to go ahead. I kept the service for a year and decided to cancel. I received a bill for $250 because Dish said I disconnected early. I had several discussions with CSS with no avail.

Was forced to pay in advance for service, over $3090.60 for equipment and programming, from day 1. Day one service did not work. Dragged it out until it was too late to make them give refund. After one solid year, service did not ever work and they would not refund my money or correct the issues. Flat out ripped off!!!!

Faulty equipment returned 3x and then charged $500.00 for early term fee.

My ex-husband had Dish before and after we got divorced he took all the Dish equipment and said he was found to return and the account was just under his name. Dish contacted on my phone about 3 months after I was separated saying that the equipment was not returned. I explain to them I did not have it and why. They apologize and said they would take my phone out of their system. I was never called again. I did got a couple emails which I answered and explained as well what had happened, but never got any answer back. Now that I am divorced for 8 months and finally could afford to have tv services again I called Dish to order their services.

I was promised with a very low monthly service bill. Sales Rep had me create a 3-column breakdown on a piece of paper that consist of 1st month, 2nd to 12th month and 13th month to 24th month. The 13th to 24th month is where it all increased but billing will not exceed $80. Unfortunately I'm on the 13th month now and my bill is at $120 and they can't verify what the third party Rep's sales pitch was because they are a "third party company". Worst Billing ever where I have to call them at least once a month for explanation. Yes they do adjust the necessary adjustments but unfortunately they can't put everything together so expect to call them every month and get transferred to who knows how many reps.

URGHH! Can you believe it? Cancelled my Dish TV and internet back on March 25th due to their inability to provide me with uninterrupted service (internet was going down in excess of 12 times a day, which rendered my DVR inoperable and made it impossible to order movies and the like) and was let out of my contract. Guess what came in the mail today? Another bill for services for April 19-May 19: total of $275.12! WTF? Called them and spoke to a very rude individual named "Marquis" only to be continuously put on hold, and then told that I never cancelled my service and that I was fully responsible for the amount of the bill. When asked to transfer me to a supervisor, he started arguing with me telling me that no one there had the authority to change my billing and that I was going to have to pay whether I liked it or not.

Worst customer service I have ever experienced in my life!!!!!!! When it reaches a customer rep to hang up on you and that is it!

BEEN TOLD I NEVER MADE PAYMENTS FOR 2-2014 AND 3-2014. My bank account shows these payments were deducted from my account. Six times they hung up on me. Problem never resolved.

I have had Dish for 2 yrs., 2 months with a few minor problems that were rectified but then I had to move after 15 yrs. in the same place. The second month in my new place I made the mistake of sending dish two payments for my bill the next day on April 9, 2014. I contacted dish customer service and told them I had paid them twice by mistake the day before and asked them to send back one payment and they said they would send it back to my account in 5 days. 6 days later it wasn't in my account so I again called Dish, and this time they said it would be 10 days. I then told them I would wait.

We called in inquiring why we are mandated to carry Fargo, ND, local stations as we live in Minnesota and are requesting Minneapolis network stations. We were told we had to have Fargo stations. However, two towns we are close to both carry Minneapolis stations through their local cable outlet and we have a neighbor that carries Minneapolis through DISH as he tells them he lives somewhere else. We also contacted DirecTV & were told we have no locals so could pick the locals we want to have.

After my contract was over they kept billing me different figures. My email had one price, the customer service had a even higher price. Once I made a payment one week later my next month billing was ready for payment again. Once making that payment on the first a payment was due for that month. All billings were different were up. So I was being charged twice a month. I talked to customer service. They said it was fixed so when the billing cycle started again it was doubled. They said last month was a 40 charge for changing you to a 200+ channels for $69, so the next month was $140 charge. So I called. They said 40 charge for changed service. I said I paid that. Then they said $99 for your package and I said "no that's not right. The manager I talked to said $69 is what I'll pay" so I paid. Now I got a bill now for $175 due for May. Like I said a bill every two weeks. This is getting old. Like I said I want a contract to have a consistent payment but they won't change it.

I have never worked so hard to give my money away. Tried to pay my bill online and their website forwards me to another site that is unable to locate me - says "Unable to locate"? Called and verified my information with their system and its correct, but their website clearly disagrees? Now I've been patched through twice to make a payment.... Over an hour now??? Like I said never worked so hard to give my money away.

Called Dish to see what I had to do to get cable in another room in the house and add local channels. Was told I had the oldest receiver and dish that Dish installs. With one very pleasant call, I had a technician at my home, on a Saturday, on time, with everything promised. Installed upgraded equipment, added a line to another room and programmed everything. Even showed me how to use the remotes. The tech was very professional and pleasant. Great customer service. I love Dish! In 7 years I can count on 1 hand the number of times I've lost the signal. The cost was minimal too! Highly recommend for the Eastern Shore of Maryland area.

DISH INTERNET SUCKS. Never works right and Testmy.net shows up and down even while I'm on the phone with tech support. Month after month it never works. HATE IT. My phone hotspot works better than this nasty DISH.

For the last 6 months I have been trying to have my phone number removed from their computer system. There is a gentleman named Raymod ** (spelling) who gave my # as his. Apparently he doesn't pay his bill till his satellite is disconnected. So I constantly receive collection calls and repair phone calls as well from DISH NETWORK. I have spent hours on the phone and now online with their horrible customer service to have my phone # removed from their system. I have been told it will be removed. ONLY to receive a phone call 2 days later from the automated system. I have been told by customer service and their fraud department today, that even if the number is removed and the customer calls back in and gives the same number they will put it back in. SERIOUSLY!!!! I think it's time for their policy makers to pull their heads out of whatever hole it has been in. Anyone know a good attorney???

I have been a Dish Network customer for over 10 years. Last night I lost power, when the lights come back it blew out my Dish DVR receiver. I spoke with a Dish CS rep at 7 PM and was told a new DVR would be shipped ASAP. I received my DVR the next day at 3 PM. By 4 PM I was up and running. Customer service has been outstanding with Dish.

When I first had Dish TV connected, I was quoted a price of $41.49 per month. Shortly after, they added a $7.00 protection plan charge which I didn't ask for and also another $7.00 charge for a receiver which was initially included with my hook up. I called cancelling the protection plan and all of the sudden the very next day one of my remotes stopped working and they said they were unable to fix it and would have to mail me another one at a charge of $15.00. This is their equipment that I pay for every month and I expect it to work correctly but yet they are trying to charge me because their equipment does not work. I am sick of being ripped off by these companies and I wish someone would do something about it!!!!

In Feb.2014, I discontinued my service and notified Dish network via email and customer services due constant rate increases. Dish's responded with numerous attempt to keep me as a customer, which I had no desire. Now, in April they notified me that they are discontinuing their negotiations with me. I did not request a negotiation. I requested a disconnect. They are asking me to disconnect the equipment, which includes a large dish that is bolted to my balcony. Over and over, I explained to them that I am a disabled senior citizen and cannot disconnect and package their equipment. Now they stated that if I use the packaging labels, there will be a $17 charge for each label and they do not want the dish that is attached to my balcony.

Over the phone while recording, they said install etc. was free but tried to sneak in a bs one time fee of $59 which I was careful to listen to and said NO WAY so they took it off. Next my stuff sat on the ground for 2 weeks on a rock. Then they finally put it on a pole and, my bad, I didn't know I had to go babysit a grown man and make sure I Heckled his work so we go outside later to find the wires on the ground not buried. NO way. Complained so they came back and said we only BURY 50 FEET. So don't you know, I raised so ** and finally they buried them. WHERE does it say they only bury 50 FEET? I can't wait to go back to DIRECTV and THE cables were on the ground with a small rock holding me SO we can run over them with our lawn mower. Dishonest FEE and DON'T bury the cables right. BEWARE!!!

I ordered Dish Network Services which was quite easy to do. The next day, me and my husband decided to change our minds. I requested a refund. First, they refused to refund my payment back. Even though I cancelled before any technician even arrived at my home. I have called back '3' different times and been given '3' different stories about my refund. The last phone call I made to them, I was told they were waiting for the payment to be cleared. I ordered service on the 30th of March 2014. Cancelled my order on 31st of March 2014. It has been two weeks since the check has cleared and that was on the 1st of April 2014.

I've been with Dish TV for six months now and I totally regret it. I thought that this company would be a lot cheaper and more engaging than their competitors but at this point I see that I made a big mistake by signing up. First and foremost, just so you know, this is a PREPAID cable service. If you are more than two days late on paying, your service will be interrupted! Secondly, they don't allow you to make payment arrangements in order for you to avoid being disconnected. Third, pay per view is pretty much non-existent if you don't have a landline in your home. When I had Comcast, I didn't need a landline in order to get pay per view! Lastly, when I first signed up, I was told that I only had to pay a deposit of only about $100 to start my service, but when the technician got there, I had to pay an additional non-refundable $200 for installation! These people basically ripped me off from top to bottom and I don't endorse anyone to sign up for their service because in the end you will be mad. At the end of this month, I plan on totally disconnecting my service and going back to Comcast.

I signed up with Dish last April with the promise of approx 42 dollars for 1 year and approx 82 dollars for the second year. From day one they charged me 82 dollars a month and would not answer my question as to why I am being fraudulently billed the 82 dollars. Unfortunately this was an automatic withdraw from my checking. I was in touch with Dish last night to apply a renewed ATM card from my bank and was informed my bill will now be $101 a month. I asked why and got a bunch of mumbo jumbo as to why this happened which we all know is something that was never explained at sign up and nothing mentioned in the "verbal" contract.

I just changed from DirecTV to Dish TV about 2 hours ago. I play the pricing game that all the TV providers play and change at the end of every contract term. I watched the St. Louis Cardinals game last night on Direct in HD. I looked for Fox Sports Midwest on Dish and found today's game in SD on channel 412-08. I don't want SD! Fox Sports Midwest in HD (also 412-08???) ISN'T carrying the game (the screen says to Check back often to see if your favorite team is playing in HD)! I know my favorite team is playing in HD on Fox Sports Midwest because all the games are broadcast in HD.

After using their service (TV) for about 4 months, I realized I am not satisfied with the channel line up for the pkg and did not want to pay extra for a different one... I asked to disconnect and was told there is a $420 fee... OMG!! AGAIN.... same complaint from other I see on here! I was told I signed a contract to agree on this... They are so good at not specifically telling you this ahead. I NEVER WOULD HAD SIGNED IT IF I HAD KNOWN FOR SURE! I told them to send me a copy of where I signed this! At that time, they could not even find in their files my 'agreement'.... Wow! Story to be continued!

I contacted Dish for services and explained I would pay for two year services in advance and give them my trust one more time if they promised not to cut my account short or try and extort more money like they did the last two months on my previous account. I even agreed to pay for the last two months which I never received prior just to not have them on my credit report. After much convincing and notes back and forth, I paid in full. Now 6 months before the end of my, they cut me off again and claim I paid in full for all but the last six months they claim to not have our original account notes. First time 2 months stolen and now six months. Don't trust this company. It's all about the money and they won't even let you talk with a supervisor. They just disconnect and leave you hanging with the words sorry for your inconvenience.

We have Dish since 2010 and after 4 years I feel that we were played on so many occasions. I completely agree with everyone on here. I am not going into details but only the latest issue that bothers me. It's about the box with subject above. I wanted to downgrade our programming or use one of their offers, but I can't at this time because they have it for new customers only. It doesn't matter that my contract expired in 2012. It doesn't matter that they call you Valued Customer. You are just not eligible for a good deal.

They charge me for Encore movies I never order and then credit me with little over $2.00 and told me I could have channels that I only want to watch. Well, last night all those channels were cancel. I hate on demand, and advertising. I told them I like 171 and news channel 200 and my locals, HGTV and 183. And then she said, "If you call back before 30 days, you be charge $5.00." I wonder why government doesn't take over and help people, not let companies get away with charging high bills for so little service.

I have had numerous issues with Dish Network since I signed up as a new customer last year. Issues are listed below:

I'm embarrassed to say I have had Dish for 10 years and it's been awful--the stations are a joke, the bills go up and up and the service is spotty. Finally today I cancelled it.

We moved from Wisconsin to Washington last summer. I contacted Dish with our intentions. I didn't hear from them so I emailed again, telling them I was leaving the equipment behind so the new owner of our house could use it. A month after we moved, Dish contacted me to return the receiver. I called the new owner of our old house and requested the receiver. She told me the technician for Dish who installed their new equipment took the old one with him. I informed Dish and received a standard computer generated email stating they would be happy to assist in the returning of old equipment. This went on for several more emails, each time with the same return email.

After all of the ads you see about how much money they can save you and how much better their service is, I decided to give DISH a try, after having been with DirecTV for 12 years. I connected their high speed internet service and TV service. First of all, I was told that I would receive 20 Gig of data per month. But after having problems with the internet and calling them, I was then told that I can only use 10 of the 20 Gig from 2 AM - 8 AM. After complaining that that was completely unsatisfactory, the supervisor allowed me to disconnect the internet with no disconnect fee. Surprising, but nothing less of what they should have done.

The original installation of my cable from the dish to the house was literally 1" under the soil/grass. When my landscaper went to edge the planting bed for mulch installation (2" deep) he sliced the cable. After having to deal with a customer service supervisor, and wasting 45 minutes of my time on the phone with customer service, I was finally able to get them to waive the installation fees for a new cable (I just had to pay the $7 protection plan for 4 months). When the tech arrived (at the ONLY time I told them I would not be available), he proceeded to tell me how it was correct to install the wire 1" under the grass and that was what he planned to do with the new installation.

We were told by DISH we could record, using a Dish Recorder, TV programs we get on our satellite system. The technician shows up, after we've spent almost $500 on the system, and tells us he could set up a new system using a tripod so we could record, but not w/ the tailgater. He told us, since we own the tailgater, we could just throw it away and buy what he has in his van. WHAT A RIP OFF THIS DISH BUSINESS REALLY IS. Then they have the audacity to Call me a valued customer. This company really sucks.

We got DISH TV up at our second home in No. AZ. We are there 7 to 8 months of the year. In July AND August 2013, we called DISH to see how we could "trim" our bill down in those months. We were NEVER offered an option to "suspend" our service while we are not at that house. They cannot disconnect for one month on, one month off, it must be for a period of time, say 3-6 months - bill WOULD have been $5 under suspension. We called in December of 2013 to let them know we have not been to that house since September 2013 and asked once again what can they do to trim the bill. Still no offer of the "suspension." At the end of January, 2014, we called again - very upset because a neighbor told us that they had a suspension on their service. DISH responds, "Oh, did you mean a long-term suspension of service?" DAH! We could have saved $$ from September, October, November, December, January and into March had we known AND still had been happy customers.

Let me first say that I have never and I mean NEVER had the most terrible customer service in MY LIFE! First of all when we moved from Florida to Georgia, we were supposed to have the "free" move service. When we got here, I was told by customer service it would cost $200 to start service back up and then the "agent" stated what would be a good price?!! I had to barter with him about a price when its supposed to be free?!! I ended up paying $50.

I signed up because I was told I would be able to watch one channel and record on another. That is all I wanted after my TiVo no longer functioned like that with TWC. Well this is not possible, so they breached the contract and I want out.

I have Dish installed at my Apt 4 ago. Am moving and cannot take it with me. I was informed by the next 5 Dish representatives my account would be charged $420 for terminating my internet earlier which turns out to be the 2 yr contract, and not get the benefit of using it. Besides my internet service is horrible and Dish puts a limit usage, they are rude and don't care about the consumer.

Dish Network charged me $210 for canceling my service early even though my daughter has the service now in her name at this address. She moved in to help me with the bills and wanted the service in her name so it could be drafted; they would not.

I wanted to switch to Dish Network from our cable company because I had them before and was extremely satisfied. This time was a nightmare and they currently say I owe over $700.00 even though I never did get service. The satellite was set up incorrectly, I never did get the internet I ordered, and it was absolutely impossible to get through to anyone in their "customer service" department. These people are liars, thieves, and should be incarcerated!! I can't tell you how many hours I spent on hold JUST trying to get what I was paying for. I disconnected them less than a month later; I sent back their equipment which they say they never received even though I have a receipt from UPS, AND I owe THEM money. This is nothing but a scam. Don't order their service!

I called Dish to set up a new account after my divorce as the previous account was his. I was told that I could not open an account because his account was still listed at my address. So I contacted my ex-husband who called Dish to give them his new address and transfer his services. Apparently he owes them a past due balance so they refused to update his account with his new address. I call Dish again letting them know he has attempted to change his address but was denied due to his past due balance therefore they are unable to provide me with an account until my ex-husband pays his bill????

I had an account with Dish for 2 years and decided to get internet as well. When I called to see to the options, the lady was so rude telling me to call back when I figure out what I want and she didn't have time to sit on the phone. So that's when I looked for another provider. I ended up with Charter who I love and they did a buy out. After 3 attempts to have Dish mail my bill included early termination fees. A month later, I did get a bill but for only $37 so I call to confirm that was it. 3 months after I received a bill for $215! I called and they told me the last guy missed the ETF and I have no choice but to pay. No apologies, just he screwed up you have to pay. I highly recommend for people not to get Dish unless they want to be treated like ** for something they pay way too much money for.

Dish is a terrible company. After reading the reviews, I discovered overwhelmingly amount of reviews negative. My experience with leaving this company was also negative, as they expect me to return the receivers at my expense. Furthermore, they expect me to take down the dish off my roof or I will be charged a fee for not returning the LB from the dish. Future dish consumers you have been warned by me and many other review writers.

I have Dish installed at my house two weeks ago. However 4 days ago the equipment stopped working. We called and they told my husband we had to wait 4 days to have a tech take a look at it. After no tv for 4 days the tech went to my house and could not fix it. So he left and never called back. When we called to see what was going on they told us we had to wait another 3 days so someone else can go to my house and fix it. 2 weeks with the service and 7 days without tv... and we are still waiting for someone to take a look to see what is wrong so no tv for a little while. Plus everytime we call they give us the worst customer service. Very unhappy.

Our internet service is horrible and Dish puts a limit usage. I called Dish and asked to have my service upgraded to meet what other providers offer or to have my internet service cancelled. I also have Dish TV. I was informed by the next 5 Dish representatives my account would be charged $405.50 for terminating my internet earlier. I advised all 5 representatives my initial request for service was placed over the phone and I was never informed of any termination fee. I explained my TV service is great; however, my internet is horrible. Dish stated by cancelling my internet portion, I would be charged $405.50 and it was my responsibility to send back all of their equipment. I asked to have a copy of the Dish agreement mailed to my address since I was not present when Dish performed the installation. Basically I was informed I was still responsible and would be charged the full amount.

We went with DISH Network because they offering $150.00 back to start with a coupon. Never got that off the bill. They stated that they couldn't do anything with the freelance selling people. When they came to hook up the service, the service tech couldn't get the Joey to work. He tried two different ones, then another service tech came out with another Joey and got it to work. We have one hopper and one Joey the whole time of service. Started out at the intro price for a year, it went $49.99. to over $100.00. Then they want you to sign up friend so they can be ripped off.

I paid $425.00 for 3 weeks of internet service.

My husband and I have been extremely dissatisfied with Dish for our entire contract. First of all, the installation guy was too lazy to go under our house to hook it up and ended up drilling a hole through our brick to run the cord through. We have since learned, after having Internet installed in that same area of our home that it is possible to wire it under the house. Again, he was lazy and went the easy route. Not to mention he made it sound like that was the only way to do it. Secondly we have been lied to time and time again regarding our bills. Our bill has gone up $20 and we have less channels! I have called numerous times and the ridiculously unhelpful and rude customer service reps always say, "You'll see a credit on your next bill", but nothing changes. I'm tired of being lied to and charged more and more for terrible service. I have never been as unhappy with a cable/satellite provider as I am with Dish. We can't wait for our contract to be up and we will NEVER recommend Dish to anyone!

When me and my wife were out shopping for Black Friday, there was a Dish representative offering out the iPad deal when signing up for Dish. We did not have the time then to talk with him, but when we got home later we called Dish Network to ask about this offer. After about 15 minutes of talking my wife decided to purchase the service for the iPad offer. After asking if there was any other deals that go with it, and that she was getting the iOad offer and when it would arrive, she hung up the phone very happy. A few days later the service was installed and we were on our way to waiting for the iPad to come in the mail, which was supposed to take 4 to 6 weeks.

September 2012, I bought a new home. Dish of course moved everything from my apartment for free...super. Of course you get 3 free months of Premium Channels. I called to ensure that at the end of the 3 months, this service would be terminated...as it is a huge waste of money. Beginning of 2013, I took on a new job in Europe, all accounts taken care of with automatic bill pay. New business, requires an accountant. My accountant advised me that I have a Dish bill of $117.00USD since the date the 3 month 'Free' service was scheduled to be cancelled. It was never cancelled. Being that I now live in Europe most of the year, I had a nice hour long chat over their chat service. They had overcharged me $705.00USD over 15 months of service. They refused to credit this back to my account.

I disconnected my service with Dish in January 2012. Their customer service rep asked if I was going to come back to Dish after returning from a trip and I said probably. For some unknown reason, this rep put my account on hold and on the date they thought I had returned, they began service. Only thing was... there was no service. I did not call the company and reconnect the service, there was no dish installed, etc. They turned my account over to collection and it now shows up on my credit report. This is extortion of the worst kind and I hope anyone who reads this refuses to do business with DISH.

It will take you months to completely divorce yourself from Dish Network after you cancel your service. They will nickel and dime you for every penny they can get from you!

I received a bill from Dish. I do not have an account. My ex-wife does. I tried to resolve this with Dish and the collections service they hired, Reliable Performance Management LLC, which called me day and night but wouldn't tell me what it was about. After explaining to Dish I had no account, they responded by sending me a copy of a signed plan agreement. I never signed the agreement. I never ordered the service, and I do not have the service installed in my home. Dish continues to harass me and ignores this is not my account and insists that it is my obligation.

It wasn't until after DISH had installed their equipment, I signed the contract and started watching DISH that I found that they do not offer 3D programming despite what their website states. This was even confirmed by their own customer service representatives during online chats with them which I printed out. Nevertheless, I am stuck with my contract unless I want to pay a $480.00 penalty to cancel it.

I cancelled Dish's Auto-pay in November of 2013. They have just illegally taken $840.00 out of my checking account using Auto-pay for a bill in legal dispute! They told me they do this all of the time! Can you believe they told me, "If you come back to Dish we will drop all of the charges and give you your money back!"

We had been having some problems with dish net when we had the technician out to hook up everything. I had told this guy not to put the wiring in the ground cause we have Racoons come through the yard sometime and will dig in the ground. The next morning we got up and found the wiring dug up. We had the technician come back out to redo the cable wire. My partner asked him to put it up across the fence. He refused to do that. Well in the meantime the tech was putting the cable wire on the tv's, he was using vice grips. Well he hurt the panel board inside the tv. A $300.00 tv which was a flat Screen. We have had dish net now 5 month. So now we had cancel dish net .

I got Dish about 6 months ago. Shortly after I got my service I contacted a rep about adding a box to my mother's winter residence. They are snow birds and can't get US service here. I went on a conference call, the rep, myself and my mom. The rep told us what we needed to do, charged us 100 for the receiver and sent a tech out to drop off the receiver and the node for my mom's house. They told me that if it didn't work then I would have to get a tailgater for her. I called a few months later because I wanted to get a hopper for my office. I was told that I was only allowed to have 2 in my home. I explained to her what the rep had said and that the other receiver was at my mom's house.

It started two months ago, Super Bowl Sunday. Constant repeated interruption of signal. It continued through March 22 when I lost complete signal. I repeatedly performed their steps knowing that it is the satellite. They now want to charge me either $85 to come out and "troubleshoot" their satellite. In addition, I would be required to stay home from work for four hours waiting. I cannot afford "only $85" and I cannot stay home from my job just to wait for the cable "guy" (not even technician). Next, he stated that I could enter into a contract for "only" $7.00 a month for at least 120 days. When I told him that I would rather cancel DISH, he stated that I would have to pay a penalty fee of around $200. All of this is a result of deregulation of the cable industry. DISH service is spotty, and their customer service is very poor.

I believe at this time I'd been a customer for 4-6 months and had been happy with Dish up until then. I had one account then, but I wanted one in my room too. The reason I hadn't put that account is I was living with a guy who at that point was a good friend of mine and I felt for him, so I allowed him to have it in his room. With the agreement that he would pay for that box. I then decided to get another account in my room and I would cover the cost for that box. Well, the bill that he was supposed to be paying for by that time was $170, since the bill wasn't kept up with the agreement, Dish decided to suspend that service. With that suspension dish added extra fees which caused the bill to go over $200. I mentioned that to him and of course he denied it. Then I was evicted from the lady I was renting a room, I told him that I wanted to have my boxes back to me and he refused to give them back. I didn't understand why he would want them, since it was suspended no service and I placed my box on pause that way he couldn't get service from mine either. So there isn't anything else he'd need to keep them anymore.

Since day one I had problems with Dish left and right. I wanted to cancel my Dish service mainly because during a storm (even with some cloudy skies) we lost signal every time, and my wife always watches the news for any warnings and whatnot. So before I cancelled my service, I called Dish TWICE to confirm that my 2 year contract was expired so I wouldn't have to pay any early termination fees. Twice, two different reps, told me that yes, my contract was expired and that I didn't have to pay any early termination fees if I decided to cancel the service.

I was with Dish Network for a very long time. My HOA demanded that I remove my dish from my patio, so I called Dish Network to come rewire my connection to the "community" dish they installed so people could stay with Dish Network if they wanted. Dish Network wouldn't do it. The HOA tried calling and Dish Network just gave both of us the run-around stating that they didn't have an account for the dish I needed my connection rewired to. I canceled, now I get "Please come back" letters at least once a week.

OMG. The equipment is so freaking **. I have had dish for 6 months and had to reorder/ship the DVR receiver 2 times. Of course I have to now spend $100 on an ext. Drive to record shows onto an external drive. The customer service is okay but they can't do anything because of the ** parent company.

We recently discontinued our service with DISH Network. The reason seems obvious....hundreds of channels, but nothing worth watching. It finally dawned on me that 95% of what I do watch is broadcast TV mostly PBS and that is available for free. We installed a 149.00 antenna in the attic and get 51 stations. True there still isn't much on but I am no longer being charged a grand a year for a bunch of shopping channels and infomercials. Dish did one more thing as a parting gift. We were sent a box to return the remote controls and converter etc. No problem, but Dish Network expects me to pay the return shipping for their equipment, that they requested back? Yea right, just their way of saying, "thanks for the years of doing business with us!" Talk about closing the door to ever expecting us as a customer again! Most of us consumers just accept this kind of stuff....it's only ten bucks we say...it's not worth it, but multiply this by the thousands of unhappy Dish Customers, and you can see how much money that they extract by NICKEL AND DIMING us one last time. Just another short sided American business plan design to extract as much as possible while delivering complete mediocrity...my two cents!

I've been paying for 15 GB of usage, every month, same day on the 17th all of my usage is gone. My Bit meter shows I've only used 6.34 GB. Every time I call, I get the runaround. This time I called, I got the Office of the President. What a Joke, she keeps repeating about my Off Peak time is still got 15 GB. I keep saying, "I'm only using 6.34 GB each month at this same time and date on the 17th of each month, and you're telling me I've used all of my time. How can my Bit meter show I've only used 6.34 GB and you say I've used 15 GB. A technician at Dish told me that I have direct access to the Bit Meter usage and it updates every 15 minutes, and you tell me I've used all my time, that can't be true, then you so graciously offer me 1 GB for my troubles. Well, I say, you owe me 1/2 months bill for the last 2 stinking years. You have been cheating me for too long and now I have the Bit meter to prove it. I have taken pictures of each Month's usage for the last 3 Months now and have proof for an Attorney at Law. I will be in a Lawsuit with your company. You either fix your problem and Refund my money for the last year, or I will See Dish in Court and will Sue you also for Hardship because this is my Business, making money online. I cannot do my Ebay business without Uploading pictures of my items for sale. I'm tired of being cheated." ''ALL CUSTOMERS'' DOWNLOAD A BIT METER, and we will get a CLASS ACTION LAWSUIT.

Where do we begin...I was a customer for 10+ years and was totally happy until I got the hopper in July of 2013. We had issues of freezing and then it got worst and worst. January 2014, we started to have freezing issues and had (3) hoppers and replaced joeys, most of the time we could not watch any of our (4) tvs because they would all freeze.

Dish Network's customer service said we have to pay our own shipping and handling when their box started messing up. If the service isn't working then we shouldn't have to pay to fix it. We pay a monthly fee for service that we are receiving :(

I don't have photos but the tech took some with his IPad of the screen showing one of the problems. I can't get dependable information from the Program Guide. A tech came out and tweaked the antenna thinking he could solve the problem that way. I showed him one of the ways the problem manifested itself. The standard and high definition listings had different descriptions for the time block. Yesterday afternoon after he left Turner Classic Movies listed the movie "Fiesta" starring Esther Williams as being shown from 2:45 pm until 7:00 pm. I felt that that was too long a time block so I kept monitoring that channel. I was rewarded when the first feature ended at 4:30 pm and "Youngblood Hawke" came on. I was told by all the techs that have come out (including a supervisor I spoke to on the phone) that there is nothing that can be done to fix this problem. It is a result of inaccurate and corrupt data encoded in the signal and is the responsibility of the networks that provide the programming content.

What a piece of work Dish meteor is!!! Such lousy service and even worse customer service! In ten months we have had the run round, we have had three different boxes that all have the same problem. We will have set up series timers or individual timers but at least 2 plus times a week they will show they were recorded but won't be recorded. They keep trying to send us a new box every time. We have had 2 different technicians come out and both told me that there was nothing they could do and they still won't let us out of our contract! Also at one point they tried telling me that the contract is only for our TV service so b/c we are able to watch TV that they don't cover the hobby and Joey service! Horrible, just horrible!!!

Recently my contract expired and upon negotiating with one of the CS, we mutually agreed upon one package with specific amount every month without contract. This is really $1 more than what I was paying thru out my 2 year contract. Surprisingly my 1st bill does not include the rebate we have discussed while negotiating. This bill is $30 more than what I was paying within contract. Upon contacting with CS by Chat and by Phone they denied to reduce my bill. Also I told them to contact me the person whom I made a deal (I have his id with me). They told me, "We don't have system in place that we can connect you to specific agent with ID." I am really frustrated.

We subscribed to Dish Network while working in North Dakota. When we left there, we were still under contract. We spoke with them and they recommended we drop the service to a 'vacation mode' for a few months till we relocated. Sounded exactly like what we needed. When it was time for that service to expire, we contacted Dish and ask they drop the service to the most minimum priced packaged. We didn't want to cancel it because we had relocated to Alaska with our work, and the equipment was in storage with all our things in Missouri.

Recently found out that Dish Network has a policy in place that takes advantage of the customer base that acts like a subtle punishment for leaving their service. When you call to disconnect the service, they will send a tech to come out and remove the receiver off the roof but will notify you that you will receive a box to send the remotes and boxes from inside the house in to send back to them. The tech does not remove these items, it is your responsibility to get it sent to Dish. Also, after the tech removes the roof top receiver, you will need to call Dish back again to cancel the service again before they will send you the shipping box. If you do not call them back they will not send you the box and they will continue to charge you for the service that you can no longer receive due to the roof top receiver being removed. So in essence, they are going to charge customers for a service that they can no longer receive.

I recently moved and attempted to restart my DISH service. Representatives came out to my new condo twice and both times told me there was nowhere on the building they could put a satellite where they could get a signal. I was disappointed because I've been very happy with DISH, up to this point. However, when I called to cancel service because there is no option for service, I was told I had to pay a cancellation fee. This seems absolutely ridiculous to me! I am not willingly cancelling service, but being forced to because DISH can't find a signal at my new address, yet I'm having to pay for it. This seems to be a DISH problem, not a customer problem. I am asking them to at least meet me halfway with the fee. They say they can't help me in any way. I would caution all buyers to consider this if before they start a new contract. I had to move for a new job, so my hands were tied! A little understanding would be appreciated!

Let me 1st say if Dish was only cable company on this earth I would throw my TV out the window rather than go with this company again! Now with that said I have been calling Dish for 2 months trying to get my final bill saying what they charged me and we no longer had service with them. I have boxed up their junk and gave it back and they took their early termination fee out of over 200 dollars and never gave me a bill or a paper saying it's paid. If you asked me they stole my money. How can you take money out of my bank without ever giving me a bill? I call and they say we don't owe anything. Well yes I know that but I want proof and they will not give it to me. Every time I call, they say they will mail it or email it and I never get anything. And they told me it takes 72 hours for a email to get to me. Really? All they're doing is telling me lies to get me off the phone. And I still don't have this bill or copy saying it paid.

Time scheduling of many of shows being broadcast by Dish is so poor that the last 1-2 minutes get cut off if you record shows in sequence. Dish networks only offer is to supply a 3 channel recorder (hopper) at an additional cost. We have a two channel dvr recorder. When we record many shows in accordance with their program guide say 8 half hour shows over 4 hours. We end up with 6 shows with their endings cut off.

My bill after 1 year escalated to an amount over $100 with no premium channels whatsoever. I became a member of the Dish Hundred Dollar a Month Club. Also, I had another room added after nearly being a customer for 2 years. I wasn't told I would be locked in for another 2 years just because I added a room. I feel this was underhanded and deceiving. If I don't cancel and pay the penalty fee, I will cancel when my contract is up and never, ever use Dish again, nor will I recommend it to anyone. It's motto should be greed. Why do I have to pay for channels I never watch? I have the 250+ package and I don't watch 97% of them. However, if I reduce my package down to the 200+ I lose all the channels I do watch. So, I'm forced to keep the more expensive package. I don't need multiple ESPNs, I don't need the GOLF channel, etc., etc. plus many other channels. I know for a fact prisons that have satellite service that they can set it up so only certain channels are available. Consumers don't have this privilege.

This has been the worst experience of my life. I left my cable company 12/2012 for DISH was told my pricing for first 12 months and the next 12 months. My bill has never been right. I have to constantly call about the bill that is always wrong and now I am in my last 12 month contract and can't wait for it to be over. This company has no morals and doesn't care about the consumer. I will not ever use DISH again and I will continue to warn my friends and family about their false advertising in price.

From the very beginning when I gave them my credit card there have been bogus charges. Calling Dish does no good. I cancelled my contract in Oct. and sent back their equipment. I paid their early cancellation fees and still they keep calling me at all hours to pay more. I refuse to give them my credit card again and asked for a formal bill explaining what their new bill is for. They are the worst company I have ever dealt with.

We got Dish through our phone company. Reason was so my husband could watch all Nascar racing. Never was we told about any problem receiving because of analog or whatever. Why can't a company as big as Dish TV get all the ABC channels?

When the man came to install the dish, both my daughter and I asked if the trees were going to interrupt out quality of service. He stated no and that he had a strong signal and in a week another team would come and install it on a pole and move if necessary. When they came to put it on a pole we were told it never should have been installed. They do not gave a clear signal and when the trees bloom it will be even worse. Now I have holes in my siding and walls left from the installation. I asked if I get to keep the iPad since you get an iPad with installation which I did gave and was told. “No you would have to send it back.” He was offering me an apology. I was lied to just to get my business.

Dish should be banned by the FCC. Their supposed HD channels are always converted into SD Channels and their User Interface is the worst I have ever seen. Makes no sense and etc...

it took at least 3 months of a fight to get the problem fixed, all is working at this time...thanks

I have never used dish network, however today they debited my acct $381.00 I HAVE NO IDEA WHY! ! When I Called To Get Understanding THEY Were rude & kept me on hold forever. They said it was nothing they could do, that my bank would have to refund my money. I have no idea as to who used my debit card to pay their bill but they will pay for this. $381.00 is a lot of money that I shouldn't be RESPONSIBLE FOR. PLEASE HELP!!!!!! !

On channel 101, DISH NETWORK advertises if you have Dish service, you can access Dish Anywhere/Everywhere on your mobile devise smart phone, tablet, etc. free. This is NOT TRUE. I followed their procedure, setup an online account so I can watch tv on my android phone. I have been a loyal Dish customer for several years, I have two Dish receivers to operate 4 tv's. Now I am told that my receivers are NOT compatible with this service and I must UPGRADE for an additional charge to be able to access this feature on my phone. And I will start another 2 year contract period. THIS IS FALSE ADVERTISING!!!!!

They told me I had used my allotted 10 gigs of satellite bandwidth in 4 days. I have never used that much in my life and I have had internet for many years. Also I watched no movies during those 4 days. They gave me a 3-month free subscription to premium services, but then left it up to me to cancel if I didn't want them at the end of 3 months... I of course forgot about it and accrued another $100 of charges I never used. I recommend going over the airwaves and getting a digital antennae... You will get the best channels. Now I am stuck with a 2-year contract with a service I don't even want.

I sold my home and had no place to go at that time and I returned all their equipment with the prepaid boxes they sent me to give to the UPS people for delivery. And I used my debit card to open my account with Dish. They used that debit card to take out three hundred and twenty five dollars from my checking account without my permission. Plus at that I had to stay with friends and that's when they took my moneys from my account. I call that legal stealing moneys from my account and asked the bank and they said they set that all up when I open the account with them but was never notified that they would do that when I open an account with so they did that without my permission. Can you believe that? Now I want to say don't trust them. They lied to me right from the beginning.

Last spring we had a couple move into a rental we own next door to our property. We live out of town and service for internet is limited to dial up, which is very slow. They tried for Warner cable but it does not come out this far, Dish was the only alternative. They decided on Dish being that they are renters, we did not want the satellite on the roof because of it being to steep and would be a hazard if wind would blow it off. When Dish came out to install the two satellites, one for internet and the other for TV (for the renters), Dish made my husband sign a voucher because we own the house and made him give his credit card number. In the renter's agreement the renters sign we do not pay utilities. The renters were told we do not pay for internet service.

I was charged to increase the number of rings, on my phone. Had no idea their phone service only came with three rings. No one told me that TV and phone/internet were two different accounts. That means two early cancel fees if you want to cancel. Don't bundle with them. Twice they have said they didn't get my payment when in fact they had. This last time I was told to pay over the phone and stop payment on my check. I did. The bank charged me $15. When I went in to sign the paper, I was told within two hours they attempted to cash the check. Sounds like the need to spend our money on more help. Today was the last straw. They sent me a letter stating I was being charged $20 for the stop payment. Why didn't they tell me that on the phone? I am about to buy an antenna, can't be any worse than off the air or paid commercials.

Initial sales person promised low price 100 channels for 24mos price - box for ea TV free HD/DVR ea. TV, HBO, Cinemax, Show, Starz, PPV free for 3 mos, protection plan free for 4 mos, $ 25 gift card will come in the mail 3 weeks after install. WRONG after 2 installers and 11 phone calls Dish backpedaled on price and 24mos guarantee. Had a complaint in and promised resolution in 7 days on my 2nd call made to Customer service. 1st installer waited because he was given wrong information on pkg. I had to agree to upgrade my channels from 100 pkg to top 200 because sales initially did not explain that these were infomercial channels and price this person informed me of now did not exist.

Am I the only one feeling miscommunicated to about the channel packages? I counted over 1/2 of my channels, are info commercials. So they're counting these channels, in the packages? I could maybe overlook 10 or 20 channels, but 50 to 80. There's something wrong there. I just wrote in about it, we'll see. Most people feel the same as I do about regular commercials, they're annoying as all heck. Why do I pay for nothing but commercials?

If I could give them 0 stars I would. We cancelled our service because we moved to a location that we did not need Dish anymore. Took over 10 calls to actually cancel the service, then they failed to send the return boxes on time so they were delivered to an empty house. Another few calls to get the return boxes sent to new address. Returned the 100% working equipment. Dish reply: We did not receive the equipment. Us: Here is the tracking number & your e-mail saying it was delivered. Dish: Oh sorry, no, we meant it was returned non-working. BS. Avoid this company at all costs.

Son was emergently taken to hospital and will be there for indeterminate time. Had to cancel account as I was paying for it. DISH wants to charge me $340 for cancelling and will attempt to steal this money from my bank account that they have not had permission to access. Now to add insult to injury, they are threatening to take the $17 for shipping the equipment back to them. I have never dealt with a more inhumane service in my life. And I will terminate my internet and cable service with them as well as soon as my contract ends. They post commercials badmouthing DirecTV and they are far worse in reality.

I've had Dish for a year or more. And still have them. My bill was about $ 73.00 and I had one channel I watched more than others. Had it over a year, then they turned it off. Called them and they said I had to upgrade to get. The channel is 192 ID. They said it would cost me $30.00 more a month. I said take all the sports off. My wife and I don't watch sports. They said no. So. Now my bill is around $100.00 a month. And that commercial on TV about DirecTV now who is telling lies?

I just started service with Dish Network on January 8th or 9th. I received a bill in the mail stating "No payment due $0.00" and under the my bill portion of the website it also clearly states that my amount due is $0.00. The day before yesterday I come home to my service being disconnected. So I call Dish Network. The representative stated to me that I do have a bill due of $33.49 and my bill is due the 7th of every month. Yesterday I went first thing and paid the bill. When I came home I called them again to verify they received my payment. The representative I spoke to this time said my bill is $116 and until I pay I won't get service. Then I get transferred to another person who says the same thing. Finally they transfer me to a Supervisor who proceeds to accuse me of not wanting to pay my bill and said that my deposit was reversed and they never received payment for that.

I signed up for Dish at a vacation home in June 2012. Salesperson on phone told me the contract term was one year. When I called to cancel service was told there would be an early termination fee. When I told them I agreed to one year, they said they did not offer a one-year contract. Since I only have four months remaining and the termination fee was equal to two months I will keep until June 2014. Also, monthly payment went up without notice. If I am locked into a contract for two years, why are they not locked into the payment they offered. Reason for cancelling service is because the programming absolutely sucks. My package is supposed to have over 50 channels. Turns out more than half the channels are in foreign language or are infomercial channels. In reality I get about five channels, one of which is cartoons. I was misled by the phone salesperson in two ways - programming is not what I expected and contract term is not what I was sold.

A third party reseller created a Dish account in my name. When I tried to close that account, I did not have the correct phone number or password for the account, so I was locked out of it. After repeated disappointing exchanges with customer service, I tried emailing the ** address. That seems to actually go to the customer service department. I was actually contacted by a manager at Dish who seemed to feel that the level of customer service they provide is perfectly adequate and on par with everyone else in the industry. I suggested they should try to be better than the average but he was unmoved by my suggestions. Poor service and are actually proud of it.

Run, Run, Run!!!!!!!!!! I spent more time on hold with them than I did watching Dish. I sent everything back except one receiver to lower the bill until the contact ended and they could not find the items. Even though I have the tracking numbers and verified that they were signed for at their location. Their customer service folks are polite but I have spent way too much time on hold and dealing with them to get simple a task completed.

We have been a Dish Network customer for over 15 years. We worked construction and traveled with our dish that is how long we have had it. Back then the price was reasonable. Now it is outrageous and you have to continually keep calling back after a certain amount of time to renegotiate. You would think they would have packages for senior citizen or at least for customers who have NEVER been late on a bill. Plus, the Western channel is probably one of our favorites. I grew up watching Bonanza. They play the same ones over and over and over. I know there were more episodes than what is viewed. They do this with everything. There was one particular one with leprechauns I would love to see again. NEVER EVER has it been viewed. Seriously considering cancelling after all these years. Plus when you need technical help the people on the other end of the phone always act like it is your fault or you are stupid. Better start rethinking your business strategy.

I received a call about Dishnetwork specials, sounded good so I asked a few questions and decided to ordered it. Installer came out and was hooking me up with dish when I noticed the package I was getting didn't have the two channels I wanted and was told that it would be in my package, so I called them up, was first told there was nothing I could do about it and I said "yes there is, I will get your installer in here and you can tell him to get right back up that pole & remove that dish and put it right back in his truck and cancel this order." So while they were talking to him he was getting very angry at them (because he had just spent the last hour hooking up the dish) then he gave me back the phone and they decided to give me the 200 package at the 120 package price (because they had made a mistake when they talked to me the first time) that my bill would be 57.12 the first year and only 20.00 extra the second year so my bill would be about 79.00 a month. Sounded good so I agreed.

This is my second go round with Dish Network, I went with them because I had a decent experience the first time a few years ago. This time however, it has not been a good experience. I will be canceling my account and will never use them again. It seems that every bill is a different amount then they can't seem to explain why. As soon as a year is up, they raise your rates and still keep you locked into a two year agreement.

Dish Network should be ashamed! To begin with, their programming and their service sucks. There is simply no other way to put it. Since I am only one individual and I don't personally know anyone else who has had Dish, I can only go by the comments I have read online, but it would appear that their service is so poor, and can't keep customers, that they need to resort to extorting as much money as possible from their customers when they leave them, by choice or otherwise. In my case, I had moved to an apartment complex that did not even have Dish as an option, so I couldn't transfer my service even if I wanted to.

Dish Network is a thief because they told me they sent me a letter to see when I was going to pay my cancellation fee. After I saw that they went into my checking account and took money out without my permission, I called and told them I had been sick and had not read that letter. She said, "Well we mailed it out." Well to me that is steal taking money out my account without my permission. That like going into my purse and taking money without my permission, and saying "we sent you a letter." That is against the law to take money or anything without permission. Their price jumped up before it was time to chose a lower package. They will never have to worry about my choosing them ever again. They are thieves. I told them I will report them to the Better Business Bureau.

I have been a DISH customer for 3+ years and recently canceled. They routinely overcharge and their overall customer service is poor. They hit my credit card after I turned off auto pay. They charged for services previously canceled. I will never do business with DISH again.

When I first signed up for Dish Network, I was charged 134.00 for the first month and equipment. I signed a 2 year contract which I fulfilled but got no deposit back. Each month my bill would Randomly change. If I made the mistake of paying 20 cents less they would shut off my account. When I asked to change my bill date due to my income change, they refused and would shut my channels off for 3 days. They offer nothing of a variety but reruns and it makes me sick that a multi billion dollar company would not help support those below poverty level, with a lousy 3 cents a day for a couple channels..... GOOD RIDDANCE.

This is the second time around with Dish over the last 5 years. Nothing has changed and I will be cancelling at the end of my contract or before. You never know what your charges are from month to month and they keep going up every month. Even if you subscribe to a cheaper package they can always find a way to cheat you. I don't think I have ever spoken to a US citizen. I believe they route their customer service to India or Mexico. There has always been a lack of communication between us. I have always been a good paying customer. On a scale of 1-10, I rate this company 1!!!!!

My handicapped sister: DISH said "Yes, they bundle". When technician arrived he put unit on roof; knew "nothing" about phone or internet; he spent over an hour on my phone attempting to get answer. End result: no phone, no internet. End result: NO phone service in her area; internet at cost of $50/month. Had to get cell phone for phone service (another unanticipated expensive cost). MOST of phone calls ended up with persons whom I could not understand what they were saying as they were so "garbled". Asked to cancel service as they "misrepresented". Sorry: Gotta charge you apx $240 (give or take) for early cancellation fees.

I was going through the channel guide and discovered I was getting HBO and Cinemax. When I checked the month's free previews they were not listed. When I attempted to access www.mydish.com website, I was being diverted and unable to access my account. I called the customer service line and the representative told me I had agreed to the upgrade on a call I had made Jan 10th. I told her I had not made any call and I did not want the premium services, which she took care of while I was on the call with her. After hanging up I checked the call log on my iPhone and had a voice mail from Dish telling me I needed to up date my credit card info, which I did online. I never authorized this upgrade with anyone at Dish, nor when I updated my card info. I find it very coincidental that this happened while Dish was promoting upgrading service with HBO and Cinemax, and because of this I will be discontinuing my service with them.

Sales person told me the internet I was getting for $59 was 10kb at upload speed of 1 Mbps and I said I needed 2 Mbps. He said "Hold on, let me make sure I told you right," came back and said, "sir I can give you that for $59." So I agreed. Be aware, these sales people will tell most anything to create a sale. I'm not getting what he told me and because of their contract I'm stuck with it for 2 years. Next time I will tape every conversation dealing with these type of sales people.

3 months in my home nothing but problems, Dish tech here 3 times to correct (A) problem!! Still wasn't corrected. Super Bowl, would LOVE to have watched, could not. FOX NETWORK TERRIBLE, ONLY ON DISH NETWORK service. Contacted some Comcast customers (NO PROBLEMS) WOW! By far WORST television programming I HAVE EVER had.

I helped someone pay 5 dollars one time to set up their account. Dish Network was NOT AUTHORIZED TO TAKE ANY MORE MONEY from my card. They went ahead and proceeded to take 169.00 off my card to pay someone else bill and knowingly did not authorize this transaction. They will not refund my money until that person pays their bill? How can they get away with stealing money off someone’s card? Any other person would have to go to jail for unauthorized use of a credit card! Do not give these people a credit card number EVER they are crooks!!!

We went into to our local internet provider to have a service to our new address. The sales girl informed us that Dish was offering a special through them at this time for a great price. Skeptical about signing a contract, I asked how long we had to decide if this service was really right for us. She said that we had a 30 day grace period to make sure we were pleased. We signed up for our unlimited internet at 29.99 a month and we signed up for the smallest package Dish was offering for 19.99 a month for 40 channels. (These channels were 90% channels selling items, the other channels were ones that we already had from our straight TV.) The sales girl told us that for signing on at this time we would also get an iPad 2 as the sales promotion at that time. We were also told that we could pick up to two tv's in the house to have the service on free of charge. After two you would be charged additional.

I am a secretary and take good notes, so when DISH TV told me after 9 months they were going to charge me over 300 dollars to disconnect, I came unglued. They lied to my face then almost double charge me since the prorated amount should have been 156. Then tell me if I use the return labels they provide for their equipment they will add 17 dollars more to the bill!! When is someone going to put a limit on disconnect fees!!? This feels like the banks overcharging for NSF fees! Just another way to rip us off!! Besides the endless infomercials they call programming.

My Dish service went down this am... Called Dish tech. Need a repair man to come...12 days from today. The service is so poor they want you to pay bills on time but they can't provide the service when needed... then want to charge for the call. I won't be with them when my contract runs out. I thought the other company was bad. This one takes the cake!! Still waiting for the 12 days to be up.

Television is my elderly mother's only form of entertainment so when her local phone company offered an attractive bundle with Dish TV, I signed her up. About a year later, my mother became disabled and could no longer care for herself and per doctor's orders, we moved her into my brother's home in another state. The phone company was gracious and disconnected the phone with no early disconnect fee but that was because they assume no responsibility for Dish and I was promptly told that I had to deal with Dish directly. I contacted Dish, explained the situation and was told that the only way they would waive the hefty cancellation fee was if I moved my mother into a nursing home and the attending physician wrote a letter. I offered to get a letter from her treating physician, who deemed her unable to care for herself but that was not good enough.

I tried to cancel Dish Network because of the number of ** and advertising stations and lack of news and movie programs but was told I was under contract. When they sent me the copy of the contract it said if I didn't initial the term contract box I wasn't under the 2 yr agreement. The customer service agent insisted I hit a pin pad to accept. I don't remember signing up for 2 years or being told to hit a pin pad to agree. My initials aren't on the contract but they won't cancel.

Well today Jan. 29, 2014 I have had my one Hopper and three Joeys for a little over a year now and I have really gotten tired of everybody not being able to watch whatever channel they want to. When something is recording in one room, one of the other room have to watch the same thing. Well today Jan. 29, 2014 I call to get a Hopper thinking it was going to be the same price as when I put it in my rental house, and they had the nerve to tell me that the Hopper was going to be 299.00 or they will give me a discount of a 100.00. If I just bought a Hopper for 99.00 shouldn't this one be 99.00 also. This is really a RIP OFF. Dish Network needs to do better or close that sorry a business.

In May of last year (2013), I signed up for Dish's bundle... phone, internet and TV. I was to save money by bundling these items. After one day, my phone went out. Dish told me that they couldn't service me with a phone in my area. After that, my internet went out over and over again. They came out 5 times to fix it. It would work for a few days then stop working again. At one point, I went out and bought my own router ($100) and installed it. But just like the four before it, my computer still didn't work. Two modems later, no internet. The TV worked fine, but now I was using another provider with the phone and internet.

Dish provides 15 GB of data per month to cover all services, TV, Internet, Mail. With today's products 15 GB is sufficient for one telephone but not for a household. They say that an additional 15 GB is available between the hours of 2 am and 8 am. Just the setup of the system used all my data for the first month. From that point until the next billing cycle there is not more internet connectivity. This is the worst service I have ever had. Even dial-up service was more efficient. I'm currently trying to download a file that estimated 12 hours till completion and the file is 1GB. Customer offers no help except too bad, too sad and oh by the way you can't change service without a penalty.

I received a promo package of three months of free movie channels, where I could record the movies to view later. But within the first three months, the system has gone down twice - I've spent hour on the phone with tech support - customers are their laborers. Then my whole DISH Receiver DIED - dead. I lost my receiver, and use of my own TV, and ALL THE MOVIES I'D RECORDED for three months - and I had to ship back the bad receiver (why, they said it was obsolete?) and wait - and then had to install the new one myself.

Moving Co. lost a Dish receiver and lots of other stuff. When I go return the leased equipment I find out these bums are going to charge me $200 for the lost receiver, which can be bought at Amazon for $86. And won't even consider my offer to replace the lost one with a new unit. After a long chat session, which I printed and will provide for anyone interested, the reason for not accepting my offer was "strict company policy", that's BS, rip off, gouge, unethical, etc. You just know I'm going to spread my thoughts about these guys.

We've been Dish customers for seven years and til now we've been happy with their services. Now, since they've changed their programming, their bio channel isn't even bio, it's food shows and home remodeling. That's not what I'm paying for! With their new programming almost all their freakin' channels are food and home remodeling shows. Also, they advertise the programming plan that we bought has 145 channels, **!! All the channels are doubled and even tripled, so in reality you're probably getting a third of what they advertise. What can we do about this other than pay more? I think that's what their trying to get their customers to do.

I could not take anymore of the bad service & customer service so I cancelled after exactly a year!! I've requested a final bill 3 times within the last month and still NOTHING. Every time I call I'm given incorrect information or different information from the last call. They've charged 2 of my cards with unauthorized charges. Sent emails about un-returned equipment that I've returned in the boxes that they sent to me and charged me for. Majority of the reps and supervisors are extremely rude with the exception of one. Now I'm having issues with them charging me the wrong cancellation fee. I signed 2 contracts (2nd one because they forgot something the first time) now they're telling me the 2nd one means nothing (because it's the one with the cheaper cancellation fee).