DISH Network Reviews

I have reported at least three times in the last month that we are not receiving our local CBS channel in HD. I have worked with the DISH representative via chat for hours with no progress. DISH sent out a field tech to our house and he told us that our problem is a known problem for our area. He actually answers multiple calls for this problem every week. The only thing the field tech could do is check everything at our house to verify it is not a problem here. DISH chat techs appear to not know about this problem. DISH continues to bill us as if nothing is wrong. It doesn't seem fair to pay for a service that we are not getting.

*FRAUD* Dish Network put us into a contract without our authorization. They have no proof either written or verbal that we accepted this contract. I had a 2 year contract with Dish from July 2012-July 2014, which is now expired and no longer valid. I tried to cancel my service with Dish on Sept 22, 2014. I am unhappy with the charges and quality. They continually tried to keep me as customer by lowering my rate. I refused. As soon as I did this, they started stating that I was under a 2 year contract from March 2014. I called in March to get a DVR for my service. They told that it would be $10 extra a month. I agreed and they sent it to me. They never said if I order a DVR I am now in a contract with them for an additional 2 years!!! If that were the case, I would have never ordered it.

I have been a customer with Dishnet for fourteen years. Two months ago I upgraded to the Hopper with three Joeys. The tech who came out damaged our brand new gutters!! On top of that, he didn't upgrade our 14 yr old dish, used cables that were on the side of our house and had burned in a wild fire two years ago by splicing some new pieces of cable in the worst parts with indoor connections that were not suppose to be used outside! The ground was flopping around not even connected to anything! We called Dishnet to report the damaged gutters. Later that night, we had to call Dishnet because we had no reception at all on any of our four televisions!

When there is a thunderstorm, you will lose service until it passes. When you try to cancel your service, there is a minimum balance due. My balance due was $425.00 payable on receipt of notice. It is a terrible company with terrible customer relations and poor business practices and deceptive advertising. Get cable and stay with it.

Replaced my precious satellite service with a Dish a couple weeks ago after being told I would save significant amount of money and my TV, telephone and Internet would all be satellite. Not true. This is a real bait and switch.

March of 2014, I subscribed to Dish Network. I was given a choice of auto pay or paper billing. I chose paper billing. I have contacted them every month because I never get a bill. My address has always been correct and although they say they sent the bill, I've never received one yet. I had no problem receiving a copy of their contract through the mail. Twice now I have been forced to auto pay to keep my service from being cut off. They are now trying to force me to give them information to auto pay again because I am late again. I never agreed to auto pay, have contacted them numerous occasions, have done online chats. Each time a rep assured me I would have the paper bill in 7 to 10 days, yet I still have received not one bill. I am wondering how many more customers who preferred paper billing are being forced to auto pay because Dish won't send a paper bill. I won't be forced again to pay online and I intend to discontinue their service. They have broken their agreement with me, therefore, I don't intend to pay any early disconnect fees.

I had Dish Network for a brief amount of time. During this period I moved to another state relocating within a roommate situation. I had Dish no more than 2 MONTH when I went into financial difficulty due to personal issues which of course is no one's fault but that of the assailant. I called Dish and explained my situation which Dish obliged to put on hold with a minimum payment which of course I had accepted since I didn't know anyone in this state to help me. A couple months passed, I had yet to be able to get a home by myself. I was basically homeless with a Dish box in my trunk which I explained to this company.

Had a confirmed appointment yesterday with DishTV from 12-5PM. The appointment was re-scheduled 5 times. Needless to say I had to re-arrange my schedule 5 times also because someone over the age of 18 needed to be present. I called DishTV 3 times to ask when was the technician coming. They informed me the technician was having difficulty on an installation but he/she would show up. On one occasion they informed me the technician would call me within five minutes to let me know approximate time of arrival. This NEVER happened!

I can't warn others enough against Dish Network. After having them in our home for 10 years, paying 180.00 per month, we lost service due to sight lines to the satellite since our neighbors trees growing. When we cancelled the service Dish network claimed that we owed them a receiver. We had locally purchased three out of four receivers. They claimed we owed them a receiver and sent us a box to return it. We returned their receiver but they continued to claim that we did not send it. After continual harassment for several years, even though we continued to let them know we had returned their receiver, they turned us into a collection agency.

I called in about Internet service, spoke to a sales representative named Kyle who hung up on me because I didn't want a bundled deal instead of explaining to me my different opinions. I called back, asked to speak to a supervisor. I spoke to a man named Jay who would not allow me to speak. Kept talking over me & kept explaining over & over how they are #1 in customer service & he also hung up on me. What kind of company is this? Horrible Horrible service!

Dish employees are selling equipment and other side item and services while on a service call.

My husband got Dish Network back in July of 2013. He got it because we live in a rural area and were promised internet. I made the initial down payment with my OWN debit card. My husband's name is not on this account. The Dish Network account was solely in my husband's name and HE signed the contract. After a few months he cancelled the account. He sent back their equipment in February. On September 11, 2014 Dish Network took $$597.41 out of my account WITHOUT my permission. I never authorized this transaction. When I called Dish they told me that once they have a card on the account they have the right to use it at any time EVEN if the account has been cancelled. I have made a complaint with the Better business Bureau and filed a lawsuit in small claims court.

CUSTOMER BEWARE OF DISH. It is a scam. I understand that if we sign a 2 yr contract and cancel "just because", you have to pay the cancellation fee. However, if you cancel any service because the company DOES NOT provide the service that you are paying for, the company should be more than happy to come pick up their equipment (or offer free shipping for returns) without asking/charging for any cancellation $$$ fees. With DISH, If you cancel the service because of their lack of good service/customer service (loss of connection NOT because of hurricanes or snow storm, etc. BUT every time there is a little wind, snow, rain, etc.), YOU have to pay up to $350 cancellation fee plus any other fees for equipment that you cannot return because they might not have a store near you.

New service approx 7 months ago. Equipment hasn't worked properly since installation. Freezes, records black screen or multiple channels on same recording. 3rd new box, same issues! Dish advertised being able to record multiple programs - not true! Box must not be in use to record! CS STILL telling me I can just call UPS to pick up Eq. False! I have to pay pick up on it or drive 30 miles to drop off! Boxes auto shut down every night & takes 15 minutes to come up. All prog lost! CS offered $6.00 credit on my bill for 7 months of problems. CS also tells me I am stuck in contract and must continue to pay for non-working eq! Worst EQ I have ever seen! Hopper system is TRASH!

Dish TV, I willing upon start up to come out and install free (meaning drill holes in your walls to install their equipment). And after 5 years of never being late, paying them for their service, I ended my service. Now they refuse to come out and remove their equipment and repair the holes they put in my walls, and they want me to pay to ship their equipment back to them. Or they will charge me $262. It's a one-sided rip off.. Well they can have their junk back. And I will get even.

I inquired about the $29.99 monthly package for Top 120. My questions were (1) Does it include installation? (2) Does it include DVR or something to record programs? and (3) How many TVs does it cover? Unfortunately my simple questions cannot be answered without me giving Dish permission to access my credit file to get the best rate but I'm not told what they are looking at. I get my free FICO score from Credit Karma, so I know what my FICO score is. The rep stated they are not looking at the FICO score, so what are they looking at then? I can see why so many complaints against this company.

The nightly updates are stupid and unfair. If you work swing shifts don't expect to come home, unwind and watch TV. The update happens every night. If you do not allow when asked, it will keep happening every hour. If you should be lucky enough to fall asleep it will do its update and the TV will not come back on until you wake up and turn it on. Imagine not being able to watch your own TV. With dish, it controls everything you do. I was just watching a show and it changed to a different channel. Nothing recording. It really is a nightmare. I thought I hated Direct TV but Dish has them beat for dissatisfaction. When you sign your 2 year contract, they do not tell you about their nightly update. REALLY. What could they possibly be updating?? I would not recommend DISH to my worst enemy.

I need help getting to the root of the problem and getting Dish to help me protect my personal information. Tuesday September 2nd 2014, I noticed I wasn't getting local channels. The message on the screen said that there was a known issue in my area causing a disconnect in local services and to be patient. I am a patient person, so I waited several days before calling them. On Monday September 8th, I called and asked when the problem with the local interruption would be fixed, note, while I was on hold the on hold message repeated several times that there was a local channel interruption in my area and they were working on fixing the problem. The technician went through all the troubleshooting steps with me even though I had only asked for an eta on the fix.

Very dissatisfied with the service. I had to move and couldn't set up the dish because there was no signal. The rep that scheduled a technician to come to my house told me that if we can't get a signal at the new residence, that he would be able to cancel my service and waive the $350 termination fee. The technician came out yesterday and notified the office that there's no signal and they were supposed to send out a supervisor to confirm it. The supervisor never showed up and I never got the call. I wasted 6 hours yesterday waiting for the technician and 4 hours today waiting for the supervisor.

DISH TV are, by far, the worst. First problem - installation. Every time the wind would blow, lost reception. Called at least a dozen times. ONCE installer showed up but the problem continued. Cancelled with 2 weeks of initial install. Now the problem is getting a final bill. Been requesting since mid-July and still not received. Today yet another phone call threatening collections. Again requested final bill. Told would have to call another number to get same. THIS COMPANY IS A JOKE! It's time for Gephardt Investigation.

I spoke with Dish Network about theories services. I told the sales person I would be traveling in a travel trailer. We bought a Tailgater satellite set up at Camping World. We told Dish we wanted to watch TV and also the football season. He assured me I would get the local Denver channels and the Colorado Rockies game wherever we were located. I would also get all the football games with a deluxe option. I signed up. $59.99/month. I set it up with the tech giving prompts to ensure it was working. He stated we were set. Now, on the road we get nothing. No satellite detected message. Signal interrupted, channel not available, etc.

I've never done business with DISH network but they still managed to destroy my property. They installed their satellite on a rental property that I own without my consent knowing full well that it didn't belong to the occupant. They screwed their equipment onto the roof doing $5000 worth of damage and welcoming water and rot inside the home. This is a common practice among all satellite dish installers and it needs to stop. There is no legislation against this as of yet. I welcome any class action lawsuit and I'd be happy to be a part of one.

My account was suspended. I called dish and told them I would be paying in a few days. However they wanted the boxes. The person I talked to said i could keep boxes since I agreed to pay. Two days later DISH TOOK three hundred and forty seven dollars out of my account without my permission. I talked to 3 different people at dish who tried to appease me, did not do me any good. I also talked to the president himself, missed the ad mirror without any satisfaction from him in returning my money. I think the associate that I talked with should have been reprimanded, not me. I did not get my money back so I called the bank and I have placed a hold on that money because dish has defrauded me.

I was delighted when moving to find out Comcast was not my only option, between the charges that pop up on your bill and lack of competent customer service reps the option to have DISH made me ecstatic. The first year went by of DISH & the cost increased on the bills but still felt relieved to not have Comcast. My DVR box started having issues; I emailed DISH, was given instructions, emailed again once that didn't work - no response at all! This is when DISH went downhill & fast! It took several attempts over the course of about 3-4 months before a rep said the box was bad, he'd send me a replacement & I had a certain amount of time to return the faulty box.

The customer service system they have set up is a nightmare to deal with. They are extremely rigid and cannot seem to solve any problem whatsoever. If a Dish employee enters wrong information on your account, it is impossible to ever get it corrected. I decided to bundle my TV with dish internet. The internet never worked, so after 1 week I unbundled and cancelled my internet, and returned my modem. They billed me 40 something dollars. Do you think I could get that off of my account? NO! I refused to pay for something I did not owe. Here's another story.......

Called 9/10/14 to get new service with Dish Network. We have had been with DirecTV for 15+ years but have never been offered upgrades of equipment or service. We would have to pay for any upgrades on our own and very expensive. The rep took my information and put me on hold. It seems that my neighbor had Dish Network and accumulated a $700+ bill and we are being denied service with Dish Network until that bill has been paid in full. I explained to the rep that that was not our bill and had never had Dish Network before and again stressed that we had DirecTV for 15+ years. Still they said we couldn't get Dish Network. The rep transferred me to customer service. The customer service rep again told me the same thing.

First of all, in 1996 or 1997, I purchased 3 receivers and 3 Dish antennas from a local company and paid to have them installed in my home. I then called Dish and ordered programming and have been a faithful Dish customer for 17 or 18 years. In 2013, I was elated when I found that Dishnet service was available to me and ordered the service. Unfortunately I found Dishnet to be very unsatisfactory. It was very slow and most often, the sites would timeout while I was trying to download movies and music. There were rooms in my home where I had no internet service. After the first weekend we tried to use Dishnet, I received an email that I was nearing my LIMIT for internet use. This was the first time I had heard anything about having a limit for the Dishnet service in my home.

We had Dish for cable and ended up moving before our contract expired. Upon moving, the tech came out to install the satellite and said there was no line of sight. He was unable to place the equipment and advised us we will need to cancel. My husband asked him if we can have the fee waived since we wanted to keep Dish, but due to having no line of sight, we were being forced to terminate. The tech told us to call Dish and ask for a waiver. I called Dish to request the waiver on the early termination fee. He told me that the fee had been waived. He also informed me to return the equipment.

Well when I first got this Dish Network it would never work. Keep blinking out. Had to go outside and move the pole position in the right way for it to work. That went on for almost a year paying for something that you couldn't look at. Then my bill jumped to 150 or 160 for 250 channels. Then I cut them down to 200 and now I pay 110 a month. But this is my last year and they can have this back. With the saying if you get the hopper, the Joey is free - lies. Try, they are 7.00 a month. Wow, Dish I need you to do better with your customers and please don't have to talk to anyone in the company and say you’re sending their stuff to them. Wow it’s like fighting the IRS, you don’t win. I say they need to close them down and send ppl their money back. Dish you are robbing us.

After a few more minor delays because the contracting company mess ups the got it fixed and sent two very professional technicians out who are tech 7751 Greg who must be their best worker in my opinion and who I would have back anytime very professional and their quality control tech 7949 James who is a very nice gentleman and professional tech who I thank very much.

Moving across country, tried to cancel Dish, but finally agreed after they offered me a great package. Packed all their equipment up and paid to move it from Indiana to Florida. Moving company was late in delivering, so did not have my equipment and the TV equipment was too old to use for the new TV I had purchased. Asked Dish to come and hook my service up, without equipment, as I could not get a delivery date from movers. Dish refused to hook up service, until the equipment (1/2 of which could not be used), was at the house. Called again and explained that I needed service connected, as I was looking for job and needed it this week, or I would have to call someone else for service. Dish continues to refuse to provide service. I get another provider and cancel service. I then cancel Dish. They charge me for canceling my internet service, and send me the boxes to return the equipment. I return everything, they only receive one box, and charge me for the box they say they did not receive (I CAN FIND MY TRACKING NUMBER FOR THEIR BOX). I did everything I could to maintain the service, their policy and customer service was horrific. DO NOT RECOMMEND DISH.

I called to cancel my account with Dish. The rep. argued with me to the point of a migraine (mine). Then explained somehow illogically that I would be billed at a rate of $5.00 per month anyway. I don't want this account at all. I am very angry, but finally could not stay on the call any longer due to other responsibilities. Has anyone had this experience. I had no contract and had been a customer since 2007, and had paid in full every month at a rate of over $100 per month.

When I got their service, they told me they were gonna give me free HBO and other movie premium channels. The service rep did not specified that they were gonna charge me full price for HBO and other premium service after three months and when I saw my bill over 70 dollars when I was suppose to be 46 bucks monthly, I got furious and gave them a call but my mistake was to pay the bill and I let that problem go and that's when I started seeing the Dish Network plays dirty with customers.... Now 8 months later they screwed me on my bill because they are charging me for a service I didn't request and in my opinion that's wrong and Dish Network just abuses its customers with services that you don't even request to be on your monthly package and when you try to cancel their service they try to charge you with a 400$ charge to be able to cancel their service. I mean WHATS!!! That's just wrong let me tell you.

I got a promotional rate apparently for a year with a 2 year contract, so they can sock it to you after the promotion period ends they double your rate...REALLY? I was able to talk them down $15.00 per month for the next 6 months, then I will have another 6 and then I will be DONE WITH DISH... They are robbers.

Have been waiting on chat for quite sometime to get some support in vain. I need assistance to remove all 3 month free service that was added when I signed up. I could remove all but Hindi Elite. All I need is America's top 120. Please assist and send me a customer service contact number.

The Hopper is nothing but a glorified Wifi adapter plugged into a dish receiver. They block other brands of adapters such as Netgear or Belkin so you'll have to buy their $54 model which does the same thing as the $25 dollar models at Walmart. They will connect, but the apps won't recognize them, even though they meet the specifications to function. They offered to give the $54 Hopper to me free if I'd increase my bill by $60 per year indefinitely. I hate this company. They also have customer support that doesn't know how to speak English. They should change their logo from a Kangaroo to a big slimy snake.

Dish Network has to be the worst company ever!!!!!! I just got a bill and I terminated service over 6 months ago. It was bundled so I can't get the records because both accounts were closed. Nice that they prey on people who bundled to get paid 2x.

This company is crazy, I was lied to twice and the tech damaged my wall. I asked them to install an additional joey....be careful!!! According to them that will automatically restart your contract over, I specifically made it clear I didn't want my contract to start over and they said it wouldn't and found out 3 months later, it did start over and they would NOT help me and fix the issue. I'm sure all cable companies have their issues but you can bet your butt that I will not stay with Dish or use them ever again!

We have subscribed to Dish TV for the past seven years without too many complaints until now. We are moving and I called to ask about bundling with internet and phone because our current provider is not available at the new location. I finally took a good look at the bill and was shocked that they had been charging us for the highest priced package available. They would add free time with HBO, Cinemax, etc. prior to that ending we would call to cancel.

They shut me off a couple of days after set up. I had no idea that they took down my number incorrectly, and that my bank shut down my card and possibly bank account due to a breach in a major retailer I shopped at. I had a fraud alert apparently. I tried to pay again and they told me 124! So I'm never going to see the 35 I was promised for a year? I was going to drop off the HBO Showtime after 3 months, so there's no need to fast forward me a whole year in prices with that added on. In what other type of purchase is it acceptable to buy blind without knowing what is going to happen? My awful contract came in the mail after all these problems. It was on a tiny cell phone when I first saw it after set up! Well I need some time to help them fix this and hold them to my original price. I don't buy blind.

I am writing a complaint about Dish Network. This has been the worst service that I have ever received! I had this service for over ten years. The service never worked properly. I have been charged from everything to getting my dish box looked at to having the cable line (that they placed wrong) repaired. This service has cost me more money than any other service EVER!!!! I have had more problems than I can count. They even charged full price for having an issue for almost 1 year. They also wanted to charge me for sending the equipment back! Something needs to be done about this. I know I am not the only consumer that has reported major issues with this service. They are charging for a service they are not providing!!!

They installed service in my summer home in Maine. My contractor was there when they installed. He called me next day and said it looked like it was installed but the signal was so weak he got nothing. They also failed to install second TV, left a note say how to do it. I use this house a few times a year for vacation. Every time I went there were problems with both the TV and the internet until finally I said that's it - I'm not paying till it works. They CHARGED my credit card anyway! Then they said they can only check problems on a Tuesday -- when I am not there! After 14 months of paying over 210 dollars a month for a service that never worked they said they wanted to offer what they called a reasonable settlement for my losses. And that was to not charge me for breaking the contract!

Called when the bill went up. I was prepared to leave Dish and go with another provider, because at the new rate Dish was no longer competitive with the other guys. The representative (Gwen), was very helpful and managed to come within $1.00 of eliminating the rate increase, for six months, which beats a sharp stick in the eye any day. I will stick with Dish, at least for another six months.

I have not been happy with the service from Dish. Every time it rains, the service cuts out. Basically if it isn't a sunny day, it will cut out. But their customer service is absolutely terrible. When I have called about service being out, they basically told me to do exactly what I already tried which was to reboot. But the topper was calling to cancel. I was hung up on, put on hold multiple times, and given the option to be called back in 6 minutes which actually meant 45 minutes. When I told them I wanted to cancel, all they did was to offer multiple ways I may want to continue which I did not. DO NOT go with Dish. They are TERRIBLE!

I contracted with Dish Network for service at a property in McKinney, TX that I had recently purchased and decided to lease. It has never worked properly and there have been many service calls to the home. I was told I would not be released from my contract until a serviceman came to the home and went over all connections, etc. After told the requirement to be relieved from my contract, I called Dish and scheduled a service call when I would be at the property - which is a 4.5 hour drive from my home. They came out and it still did not work properly. I then called Dish and was told - OH NO, WE HAVE TO SCHEDULE THE CALL. I promptly told them that they did schedule the call!!!! I have called many times, been on hold for hours and finally wrote a letter to their complaint department. The customer representative just mumbles the same thing over and over and I was told they would not allow me to drop their contract even though it is not working properly. AGAIN, I was told THEY would have to schedule the call. It goes round and round and I have decided to try to contact someone as high up with DISH as possible.

First, my sister referred me. I was told while signing up through online chat that the option would come up during filling out my info online. Nope. Never got the option. Sister did not get referral. Second, pay bill on their website, and when I tried to print the receipt to Adobe to save in my receipts, the receipt comes up as a mess. Can't make heads or tails of any of the information. Third, tried to tell technical support of the problem in both 1 and 2. Can't. No option. Stay away from Dish Network. They obviously are lagging behind DirecTV. Disappointed too. I had Dish 15 years ago, and it was a great company.

Wanted to terminate the subscription with Dish Network because they no longer carried WABI TV. Was told that I would have to return the equipment to them. Dish is quick to bring the equipment to you when you sign up but expects the consumer to return their equipment back to them at my expense. They also expect the consumer to get up on the roof and unattach part of the dish operating system. Now keep in mind when you order dish from them they come to your house and install all of these items for you. When you cancel, they tell you it is in the contract for you to return them. Buyer beware of these tactics. My 80-year-old father had to get a ladder and climb on the roof to retrieve what was necessary and they mail everything back at his expense. Not good business. What if he had fallen or if it was in the winter time. DO NOT SUBSCRIBE TO DISH UNTIL YOU ASK WHAT HAPPENS WHEN I TERMINATE MY CONTRACT!! WILL BE SURE AND SPREAD THE WORD OF HOW THEY OPERATE!!

My super station channels were taken off without my authorization when I was offered a special promo for HBO half price. I was not informed that this would change my package. Since I accepted the promo now I have lost my favorite channel and can no longer get it back. I will be changing satellite companies. I should have been told about this.

Ok so I have been with Dish for God knows how long, normally pay my bill on time thru auto payment that comes out of my account. So one day someone used my credit card so I had to cancel my card and my bank issued me a new card. Well my bill was due and Dish turned off my services and didn't want to hear anything I had to say and told me call back on Friday once my card comes and make a 20 dollar payment then my services would be restored. It is now Tuesday - are u serious... Really after all the outages I experienced Dish has the nerve to do this to me and might I add the customer service reps were the rudest of the rude - I felt like I was calling social services. I would rather go back to Comcast and pay a little bit more than to put up with this treatment as a worthy customer. And I'm taking the 4 people I referred to the company with me… Sad, smh. God bless.

The absolute worst decision I ever made! I had Comcast for almost 10 years and loved it. I decided to give Dish a try and it's been a nightmare!! A little bit of wind and I lose service... any rain doesn't matter if it's a sprinkle or a storm I lose service and that's when I need it the most. I had to buy a weather radio because I never knew what was going to happen... To anyone thinking about Dish I would strongly urge you not to!! If you live some place that only gets bad weather a day or two out of the year then it might be better for you but in the mid-west it's garbage.

Monthly bill E-Mail received on the 23 of each month and late notice received on the 24th of each month, without fail. Upon calling customer service told "your bill comes out on the 10th of each month, and the bill that is late on the 24th is your previous month." This company is trying to collect late fees every month by not giving a complete statement.

I was calling around looking to switch my cable TV service. I called both Dish Network and DirecTV twice. Dish claimed to have the best DVR/hopper. Dish network employees are either liars or they don't know their own products. But after speaking to the same sales guy twice and doing some online research. I called a third time to confirm that their hopper would be able to record more than two shows at one time like my current DVR does. They claimed six after telling them that I read online that it would only do two. They said that what I read online was false. This is the world we live in: capitalist pigs, liars. I'm ashamed of myself for believing Dish Network. I ended up first day of install finding out I was lied to, called, tried to cancel and of course, I'm bound by their stupid contract. 499.00$ to cancel. Thank God Charter paid my termination fees for me to switch back.

You can pay your bill, or you can give your money to the mind washed, suicide cult, flower children first. BUT then pay your bill with flowers that are no longer worth what you paid. The pretty flowers wilted and dried and now you have to go back to the suicide cult to give them even more of your cash before you will be able to pay your Dish Network bill.

This company is absolutely horrible!!!!! They send you a bill for $60 which is for something the technician tells you is a free gift. You spend an hour on the phone trying to get that resolved... Then they don't even send you another bill for the month's regular amount. They shut off your service without any notice all for $35 bucks. It's okay to overcharge you 60 but god forbid if your bill is due on the 30th and it's not even a month that went by, they shut off service. I would not recommend this company to anyone... Then when you tell them how unhappy of a customer you are and regret going with them, they throw it in your face that you are in a 2-yr contract and will have to pay a lot of money if you go elsewhere... Horrible customer service, horrible reception, horrible billing...

It took me 3 transfers and about a half hour to stop my DISH service after 12 years of paying $85... Finally, they said they would send me a prepaid box to just go to UPS and you won't have to pay shipping to ship the box back. They sent a box and a label and I went to UPS and they sent it on back. They told me I wouldn't have to pay for shipping. It's a done deal, you owe Zero on your account. So then they started sending me a bill for the shipping and I told them I was told I wouldn't have to pay for shipping... So I just didn't and then a couple months later a credit collections place contacted me. They said they don't know what they said but you do owe shipping... I was told you don't owe shipping on shipping the one box back and I did... I thought I was done with them but apparently not.

I became tired of Comcast (cost creep continuously), and DirecTV (junk programming), and went to Dish. Internet was an issue. Comcast continued to charge more, and more. So, I went to a "Dish Bundle". Horrid experience. Turns out that a Dish "bundle" is done by another company. So, when you complain to Dish about horrid service, they claim that is the trouble with Century Link (ISP). When you call Century Link, they claim the trouble is fixed by Dish. Turns out that the deal is this. The bundler is neither Century Link nor Dish. Rather the bundler (there are a bunch) buys Century Link services. However, the deal is that the internet will never exceed 7 MB/s, and be the first customer to be cut off, or downgraded (like no HD), when there is crowded networks. Moreover there are unusually high charges for getting out of this swamp. I want to warn others about the dangers of Dish bundles. Perhaps ATT might turn some of this around. But right now we are in the time where the old is not working, and the new is just promised.

We had Dish for about 3 years and from the start it was a nightmare. After the first 10 months, we were not getting a good picture and so I called and they sent out a service person that was from a contracted company. He informed me that we had never had HD because our antenna was not in the right place, even though Dish put it up, so I had to move the dish. I moved the dish and called Dish Network because I had been paying for HD for 10 months. What did they do... Gave us 3 free movies! Then later I asked for the "Hopper" and they put it in... What a piece of junk! Never received good signals, kept losing signals, and would stop recording our shows because of lost signals!

We were moving to another area and wanted to cancel the Dish Service we had and get it in the new Area in my name instead of my husband's name. Everything in the new area is in my name. Dish charged us $85 for terminating the contract early. I set up the new Dish and when they told me they were changing us $85 to cancel the lf is we changed the name on the account I told them to cancel the order I made the night before. The were going to change me $480 to cancel the order. We will use DISH for the 2 years but at the end we will change. Until then I want to advertise for them every chance I get. I want people to know that their customer dealing is terrible, don't get involved with them. There is better TV service available, find it.

I try Dish Network. I don't have any problem with the channel. My only problem was the bill. My bill start with $30. Now after 11 months my bill become $66. I ask them why is go like this. They said it increase after 1 year and my contract with them is 2 years. First I didn't complete a year. Second my contract when I sign it it was 2 years with $30. I will start now claim lawsuit. My advice don't use this scam company.

I decided to try Dish since they offered the Pac-12 Network. It was a huge mistake! The Pac-12 Network is only broadcast by Dish in HD during live events, which means 99 percent of the time it is in low definition. I called repeatedly and was met with nothing but lies. Make no mistake, the people who "run" the Pac-12 Network are no better. Meanwhile, after months of no service and lies, I fired the losers and went back to DirecTV. DirecTV offered to pay to switch back; however Dish wasn't done screwing me over. They did not provide a final bill for over 3 months making it too late to collect the switch fees. I would rather eat dog crap than to ever enter into an agreement with this company again. It is the worst of the worst.

We received a phone call from Dish TV caller ID 646 560 4497 on 08/16/2014 at 6:15pm. They told me that the numerical patterns and they had all of my information without anything from me. They had me push my menu button twice then give them my mode if number and the receiver if number and I would hear from a technical employee in 20 minutes to explain the changes. I tried to call their number back and it was not in service so I then called Dish and reported it but they had no info to give me.

I had Dish network for almost 2 years. When I call to add an additional service (a receiver in the side bedroom), I told them I would be moving in a few months and just wanted to have TV in the side bedroom because my mother was going to come visit for a week. Well, 2 months later when I went to cancel my service because I was moving they told me my account had been reset when I ordered that extra receiver in the spare bedroom and that I would owe a 22 month early cancellation fee of $235. I was never told that when you add a service that they restart your active date to the beginning. When I called Dish they told me that it's in that fine print of the contract and that they aren't responsible that I didn't read the contract completely. I get that I should have read every word of that 3 page fine print contract. But it's completely unethical to not mention to the person when they have informed you that they will only be using this new service for 2 months.

We called customer service to ask clarification about why our bill doubled (no upgrade in service) within an 18-month period. We expected a small increase, $20-$30 in our bill after the original promotions expired. We were given an indecipherable explanation by the first representative and were transferred to a different representative. The next person had a higher level of authority, we were told, to offer incentives to keep our business. We were asked by representative with "higher authority" what our budget allowed. Because we were "loyal customers", the rep offered the exact package that we currently had at a monthly fee that was a couple of dollars more than our stated budget amount for an additional 10 months. It was an offer that we decided/could not to refuse. We said "Ok" and promised to reevaluate our finances when the 10-month offered expired.

Ordered DISH Network since our choice for internet and hi def were limited. After my husband spoke with a representative from DISH Network he thought this was a good deal and he ordered it. Their service to come to the home and hookup was performed quickly and we thought this was the beginning of a good relationship. Very wrong; the only positive about this company is their quick response time when we call. My husband was told he would receive a copy of the contract in the mail; after calling them several times he was told to print it off the computer. What a shock to actually read the contract which was not what he was told when he signed up. When he called, he was not happy and we have not been happy yet. How does one terminate the contract without paying hundreds in early termination?

From the start of my service with Dish, I was told $29.99 for 12 months and $39.99 for the next 12 months and on the 10th month my bill jumped to $39.99, 2 months early and, on the 11th month, my bill was $68.34. I called them and they said the best they could do was give me twenty dollars off a month for 10 months and there weren't any notes about the promo price I was given. At the start of my service with Dish, this is what I told them I was worried about and they reassured me I would not be overcharged in the future. I only got Dish for my wife and my first instinct was not to get it because I've read about countless people being overcharged and very few took Dish to small claims court.

After threats of taking this to the world and several hours online and on the phone with Dish, they finally agreed to refund the money.

We signed for a "Triple Play" with DISH Network and Frontier, our phone company in WV at our vacation house. On the first appointment the Dish tech said no one from Dish had called Safe Dig and he could not lay the cable because we required a dish on the ground because of the mountains and where our house was located. We rescheduled for two weeks later because we only visit the area twice a month since it is a 3-4 hr drive. The tech arrived (# 2 tech) and informed us that he couldn't lay a cable because we need a conduit under the front porch and it was our responsibility to dig the conduit. We rescheduled again, came out early and dug the conduit and installed the proper pipe. Then the #2 tech arrived at the next appointment and hooked up the dish and instruction us on use, etc. He left and we enjoyed our TV the rest of the weekend.

I had a guy come to door for Dish service, gave good speech on great service, didn't tell me about three days to cancel and didn't show me on back contract and didn't say a word about contract on warranty that I had to buy (found out from phone call later). Told him not to be set up on fence or house, had to be in yard per landlord.. They installed on fence post.. I am handicapped and did see it.. installer would not change then after two weeks of bad reception. I called and was told I didn't have warranty and was going to be charged 600.00 to have new unit. It must have burnt out per Dish rep I talked to?????

I have been a loyal Dish customer for 3 years. But they of course have continued to raise their rates as all of these companies do. As I am under no contractual obligation to use Dish I called today to ask them about getting a better rate. They flat out said "NO". When I pointed out their current promotional rate was half what I was paying they said, "Too bad you're not a new customer." I asked why they don't put as much effort into keeping customers as they do trying to get new ones. Why is there no "Promotional" rate for current customers? I would have gladly agreed to another 2 year contract if they offered something similar to what new customers get. They just said, "We have the lowest standard rates so why would we offer that to you?" So I checked around and found I could get a much better rate with AT&T or Comcast as a new customer.

For starters, I was late on one payment during my one year introductory period of one year and my price went from $29.99 to $83.99! Insane, obviously we need to read the fine print in their contracts. I called today to reduce my bill by going with a basic package, $19 for 30 channels. Plus a fee to change my box, plus a monthly fee for having a different box! Insane! And to top it off... the rep did not speak clear English!

I went for 5 months without service to one of my TVs. When I called customer service, it was a 4-hr nightmare of them telling me it would be fixed. While I was paying for service I wasn't receiving (at that time telling them they were breaching my contract). After hearing about my experience, Wesley **, from the corporate office, offered to give our money for the five months and ten free movies. That we only got 3 of them. When trying to redeem the 4th, I was called a liar. At this point, I was fed up.

So we had DISH for 3 years. Requested a paper bill over and over and over. When we finally cancelled the service, we received a paper bill a month later. We switched to DIRECT TV. NOW I KNOW WHAT HD IS SUPPOSED TO LOOK LIKE. I am outraged that I paid for HD for 3 years and did not receive it.

I used to have Dish years ago. Had DirecTV and when my contract ran out, I went back to Dish and had them hook up my tv and Internet. Their network isn't what it used to be. It is the most horrible service I have ever had. The tv keeps losing its sound and I have to keep flipping the channels back and forth to get the sound back. The internet service is terrible. It is so slow and if the wind blows or it rains I have to disconnect from the router and reconnect to get the service back again. I think they overcharge for the lousy service that is provided. Something needs to be done about their overpriced CRAP!!!!!

I did pay for 5 Gbps speed. I complained because it would never get above 2 Gbps speed. They talked me intro upgrading to 10 Gbps (for an additional $10.00 per month). I did last week... Now my speed is around 0.5 Gbps... slower than dial-up. All I ask is that I GET WHAT I PAY FOR... I am going to cancel, pay the early termination fee and get ANYONE else but Dish. I don't see how they stay in business with the crappy service and customer service they have.

I have been with Dish network since 1989. Every time we needed an update is was a complete hassle, needed new contract or threaten to leave. Finally last week when I called to have them hook up 2 more rooms and they said there would be a charge. So I had enough of this, so I called DirecTV. They hooked up 4 rooms. I can record 5 shores at a time on the dvr and got a great deal for a year. Dish sends me a box to return their equipment and I have to pay to return it or be charged full price for the equipment. Also they have now been sending me things to get me back will give me savings up to $595.00. My complaint is why did they not offer that or just hook up the 2 rooms for free. NOT GOOD CUSTOMER APPRECIATION. MY ADVICE IS TREAT YOUR LONG-TERM CUSTOMERS BETTER!! So I will pay the $17.00 return fee and say good riddance to you DISH.

Ordered Dish Network and when the installer arrived he had a line of site but it was on our waterfront and we were ask to install a custom pole on the concrete base of our dock to accommodate the dish. We had a special pole made and installed. Second installer arrived to put the dish in place and said the first installer's line of site to the satellite was on an old satellite no longer used by Dish. Dish cancelled my service, took no responsibility and can't do the install. Ran my credit twice for service that they can't be installed with no reimbursement for the custom work we did. Suggest future customers get guarantee of install and line of site before committing to do business with this company. Very poor customer service. Buyer beware!

I have been with Dish Network since like 2008 and they will NOT give me an extension everrrrrr and I am a loyal consumer. They said my acct is like a prepaid acct although I was not aware of that when I signed up 6 yrs ago. I am a single mom and college student who works hard everyday. All I wanted was a extension until my paycheck comes. I hate the way that Dish is not flexible and they do not give a crap about pleasing their consumers at all. It's just bad customer service within Dish Network organization...

I had dish network and my tv was having problems with the screen flipping. Dish told me that my dvr was no good and they sent me a new one. I threw the old one away. I was moving shortly afterward and wanted to cancel my service. They said I would have to pay a fee for early cancellation so I decided to pay for time left on my contract. After I moved they contacted me and said that I owe them 600 or return the dvr boxes. I only had the one box because I threw the box they told me was no good out and so I sent them the box. Since then, I have spoken to several agents. Now they have a credit company calling me. I feel I owe them nothing. I paid for my entire contract and sent them the good box back. Their agent told me that if I sent that box back, we would be even. That was a total lie and he knew it.

After many years with Dish, I decided to cancel my service. They tried to talk me out of the cancellation which is to be expected, but I wanted to cancel so they sent me return boxes to pack up the equipment. They told me I have to go out on my roof to send back part of the dish. I called and told them that they sent an installer to install the antenna on the roof but because I am cancelling I have to go on the roof and take off the part. I'm 66 years old and I don't want to fall off my roof. They told me if I don't sent the part back, I will be charged for it. I have no problem sending back their equipment, but I think they are wrong to tell me I have to go on the roof. I'm not even mad about paying almost $36.00 to return the equipment. I'll never go back to Dish...

Tried to resolve issues, but they were no help. Waiting to get out of contract in about a year, still paying even though no HD. Very dissatisfied.

I subscribed to Dish Net and bundled TV, phone and cable. The cable company said that I couldn't get the service as advertised. I contacted Dish Net and told them and didn't bundle services. I received a bill from the bundle and phoned Dish to find out what it was for. They couldn't tell me and said I didn't owe the money. I received a collection notice seven months after I had thought this was taken care of, and paid to find out it was from a separate division of Dish. I have since talked with a manager from Dish and he so much as said sorry about that, and there was nothing they could do about their mistake. I feel that I was wronged by their mistake and they take their customers' rights for granted.

Dish has lost a customer after almost 10 years! I am waiting on a copy of my contract to confirm but currently I will have to pay about $700 to Dish because I am moving to a location that does not allow dish satellites and I still have a year left on a 2 year contract. I asked the representative to read me the part of the contract that says, "you will still be responsible for all of your contract if you move to a place dish is not allowed".

We signed up for Dish Network on 15th of July 2014. Today is August 5th of 2014 so we have had it maybe 3 weeks. My husband works out of town. He came home and the internet was down the 2 days he was home and the TV went out several times and he was only home for 48 hours so he told me to call and tell them to cut off this service and take their boxes and go with someone that can give us what we are paying for. He also got mad because we have a son in Afghanistan we could not Skype because it was too slow of internet. When I called them, they said it would cost us $900 to cut it off really and they would automatically take it out of our bank account per contract, he said, but we never got a contract. The installation guy had only a cell phone and told me to sign that he was there and completed this work and if I had any problems for 4 months to let him know. They are money thieves.

I had DISH services in Arizona. The services was decent, though we would lose the signal sometimes during a storm. I contacted DISH and told them I was moving to WI and wanted to suspend services until I moved into my new residence. A DISH tech came out, and determined because of hills and trees, he could not get a sufficient signal. I then contacted customer service. What a nightmare. I had been billed for a month that I did not receive services, but the agent refused to refund my money, and did not even seem to grasp the concept I could no longer even receive their services. After multiple calls, I finally got an agent that promised to refund my money if I mailed their equipment back. Then were told they would mail me the necessary packing materials to do this (I was actually told this by 2 different agent). I asked why their technician could not pick up the equipment when he came to my home and determined I could not get service here. I was told their techs did not do that. Well, the packaging never arrived, and I have little hope of getting my money refunded. Do business with this company only if you enjoy dealing with clueless and deceptive customer service agents.

So tired of the ads saying that you are so much cheaper! You are no better or even worse than any other satellite service. Charging plus $60 a month for nothing is atrocious!

Don't waste your time trying to contact this company. I was on the phone for an hour, talked to 5 different people, and they still could not resolve my issue!!

I was a dish dealer for 15 years. They make the dealer jump thru hoops. We get paid 300.00 to sell and install their service. If the customer disconnects in the first year, we get charged back our pay. What a load of crap!! They credit qualified the customer. Why should I be liable if the customer loses their job or does not pay their bill. Dish put all kinds of hoops in front of the dealer. They do their best not to pay the dealer. WE have been in the service business for 30 year. Dish by far takes the cake. They suck!! Beware if you break your agreement with them. They don't care. They will charge the dealer and the customer back. They win, we lose. 30 year in the electronic service field, they are by far the worst ever. Charlie, needs your money. They are a scam!!! Stay away.

I switched from cox to dish less than a year ago. It was the biggest mistake I ever made. Since I had the dish cable, there's been more loss of signal than cable. If it rains no signal, if it snows no signal, if it's windy no signal, and even when it is sunny no signal. Then you call for a tech and they charge you ten dollars. I don't recommend this service to anyone. And the customer service SUCKS. From a scale from zero to ten, I give it a big FAT negative zero!

We called Dish to upgrade one of our receivers to a HD DVR. We didn't know until the guy left that he didn't give us a HD receiver because we didn't have a HDMI TV at the time! What does that have to do with our request? We called Dish and they said that because we got a new receiver, they extended our contract for another two years and we would be charged to change the receiver again!

I cancelled my dish to switch to Cable since the Cable will pay my etf. But I will need the closing bill showing I paid off the etf to get the cable pay my etf. So dish deduct the etf to my credit card a week after I cancel but never send the closing bill. I called them and they said they already mailed it 3 days ago. 1 week goes by, no mail. I called them again asking them to emailed it to me. It takes 2 hours for them to finally know what I want and they say it will takes 72 hours to send the email. Really, 3 days?

For a year now, I have had problems with service from Dish. Numerous times, techs have come to my house. Never fixed the problem. Bill was always paid on time. No discounts for my trouble. Closed account and told to pay a $17 fee to send equipment back. Awful customer service.

I recently had DISH installed. After the permanent dishes were installed, everything is working fine. (I also turned off Skype at Startup. I'd upgraded to a new version and by default, it was loading every time I booted up.) They use a DSL line they contract from Verizon (already here as I had Verizon service before). Is fast enough for me. I was sick of the DirecTV's channel line up and I like the offerings DISH TV has. The Customer Service was great. Explained my Broadband data limit when I called after a week. 10G Anytime and 10G 2-8 am. I don't stream videos so it seems to be a good plan for me. So for $100, I get all the channels I need including all of the SiriusXM ones plus my Internet. Oh, and the installers came when they were scheduled to come. Were competent and polite.

After spending 33 years with these fools and paid mol 55,000 I wish nothing for myself, but I believe a class action is in Order. I do not have enough digits on my body. Met the man as a shareholder so he could lie right to my face, do not know the Statue of Limitations but, part of his personality is to let others now fabricate and hope there are others whom feel that enough is enough. So MY email is **. Still a customer, just need assistance in a class action, never have filed one. Any fines or penalties to go to the poor people that are on the front line listening to us.

I was frustrated that I had to call their company when the activation code didn't work as it should. I would tell the technician via phone simply what was appearing on my screen so he knew things were moving forward and that we weren't just sitting there idling. He would respond very condescendingly. I was discouraged to even talk to him other than just say, "okay." When the tv did start working it was extremely loud so I was trying to turn it down and answer the cliche questions like, have I met all your needs today. When the volume was down, he said "Thanks **, have a nice day." Personally, I thought the highly unprofessional and inappropriate behavior was hilarious. Nevertheless, I will be canceling Dish when my contract is up.

CUSTOMER WARNING: DO NOT ENGAGE IN BUSINESS WITH DISH NETWORK without making sure that you first read every customer review that you can find (Consumeraffairs.com, Yahoo, etc). At first, other than a monthly bill that kept creeping up, things were ok. Then we built a new house in 2011 and everything went downhill. Dish kept insisting on upgrading our receivers. Finally we gave in and immediately started having problems. First, they wired the system and left the wires loosely bundled on the outside of the house in plain view (we took pictures). The whole neighborhood is new and Dish thought these loose wires just hanging from the side of our house was acceptable. They even damaged the siding on the house. I had to call them back out, took several calls. Second problem was with the receivers. On the phone I thoroughly explained the problem to Dish. We tried to get them to address the issue of the receivers going into the inactive mode. Yes, we selected the option to disable the inactivity feature but it doesn’t work, and they know it.

I got a charge of $7.57 on 19th July for movie rental to my Dishworld account. I called Dishworld customer support three times to inquire and dispute this transaction which was not done by me. I use a Roku device to watch Dishworld. Dishworld app on the roku device does not have any parental control against unauthorized purchases of movies by children without parents consent. The same Dishworld app has a parental control feature for channels where parents can set a pin numbers to restrict channels for kids.

Dish Network is a terrible company. They make it extremely easy for fraud to occur. Someone had their Dish account in my name and when they stopped paying their bill I was not notified till over a year later when a collection agency bill was sent to me. THEN you would think the Dish Network Identity theft hotline would be of some help right? Wrong. It takes you to an automated menu which tells you to leave a voice mail then hangs up on you. Or to call a different number, a number which has nothing to do with fraud. I can't believe a company this big allows for such shady dealings to occur but it's because they are all about money and ZERO customer service.

I have had service for 23 months, went to cancel because of not being able get some technical issues corrected with either new equipment or a reset. I was actually told at 20 months that I was SOL and what was going on with my TV service was not really happening. Really?!? Contract up in 2 weeks, wants to charge a cancellation charge of $299.00 to cancel!

We were Dish customers for 5 years total. 4 years in we moved and added additional service. A year after that we moved again, but this time as we were well past the "honeymoon period" and Dish did not want to offer any promotions, we decided we would go with the internet company for TV as well. However we call Dish to see if they wanted to keep us as customers.

I wanted to watch a series coming out on WGN only to find out it is not on Dish as I had been told before subscribing. Dish customer service now tells me I can get WGN if I upgrade to a more expensive tier. Someone else mentioned 'deceit'. This is another example of exactly that. No one paid tv service is better than the other so why are we wasting our money. Until we figure out that we do not need all the latest and greatest technology and go back to the basics of living happy lives, we are going to have to deal with big business and their greed. They've put out the small business person and with that went quality customer service. We work hard for our money and it is up to us to decide who gets it, even if it is nobody.

Please be aware. Read all fine print disclaimers. Dish is a horrible company. Do not get pulled in by the specials that they offer. If you move into a complex that will not allow their service they will not waive fees. They will offer you to give the service to a friend, stranger or whomever to keep you locked in. This has been a bad experience and I would advise you not to get their service. It will cost you greatly if you don't ask the right question and read the fine print. It will cost you $20.00 for every remaining month.

Called and canceled Service in Feb. 2013. We had Dish service for one year at this point. The reason for canceling the service is that we can't use the service where I am moving to as they do not allow dishes of any kind. We have had nothing but problems with Dish from the day we received their service. We took this service with what was supposed to cost me $98.00 a month. They told me that I could put the service on hold for the rest of the contract for a fee of about $6.00 a month. So we paid another $72.00 for us to then cancel after the two years. They were rude when we called to cancel after the two years ended. They then tell me that the 12 months it was on hold did not count, which we still, have 12 months of service left to pay for. I told him that is not what we was told when we put the service on hold. He tells me that to cancel it will be $157.50 and that I need to pay it now. I told him that I was not paying any more for a service that I did not get or use.

When I signed up with Dish, I compared them to Direct and Dish's offer was a little better. I had receivers installed and they also marred some TVs to a receiver. This is how they "saved" me money. I recently tried to use a TV in a downstairs bedroom and found the installer connected it to a receiver that is upstairs and across the house. The receiver is IR only and can't be controlled from another room, as promised. When I had another tech come out he explained that the way is hooked up it would never work. I now needed to either purchase an after market device for $60 or pay Dish an additional $84 a year. Blackmail. When I called they said they would not credit me for the product I require, only charge me the additional money. How cheap and how wrong. When contract is up, I'm gone and I'm advising my family and friends to do the same.

I was their customer over 1 year period of time. My family has few accounts with them and they recommended me so I had emergency and got to leave country for few years so I called DISH Network first time and spoke to few representative and somehow got hold of president. So president tells me I would have to pay $480.00 in order to get rid of the account. Extremely bad service and president lady wasn't helpful at all. I was told I'll get a call from her. It's been few days never ever heard from her. I'm gonna have all of my families to cancel their account with DISH. One of the worst experience ever!! Nobody should get this! They are fake!

I never had Dish before and thought I would try it. Well after 2 weeks I decided the channel selection wasn't for me. I called to cancel and was told there is a $480 cancellation fee... come to find out when I called to get connected, the fast talking hard to understand guy had asked if I agreed to all the terms and the 2 yr. Agreement must have been part of the conversation. REALLY no 30-day trial, NOTHING of the sort. I call that flat out sad.

I have been with Dish over 5 years and moved to a different city, after the move I decided to add Dish.net (had Century Link, but new city did not have Century Link service in the area.) Spoke with the sales dept. and was promised their service was one of the best in the country. The internet service is worse than horrible. It takes 1 to 2 minutes to get online and if you want to change screens, it takes another minute or two. I pay 50.00 a month for this lousy service. It's a miracle I can even type this complaint without it changing pages. I had AOL over 20 years ago (dial-up) and it's faster than this service. Like everyone else I called to cancel. They even transferred me to the President's office (if anyone believes that), but refused to cancel. Just beware of Dish.Net and read the reviews before ordering or changing service.

We closed our account with Dish end of May 2014 after 4 years after paying their bill till June. We thought its a straight forward process. Their customer service kept us on hold for 45 min and after switching us from various departments, never gave us a confirmation number for closing our a/c. Then we corresponded with sending email, followed by call. Then Dish continued sending bills and went into our credit enquiry. Even after requesting to send shipping material to return their receivers, never heard from them. Looks like Dish is bent on squeezing every penny and not ready to close our account.

I had Dish for approximately 3 years in the past, in which I paid a lease for the equipment (not the Hopper). When the buttons on the remote wore out, and the receiver started having issues, I requested that a new receiver/remote be sent to me. The answer was that there were no available upgrades, and that I had to continue paying for the existing leased equipment. At that time I cancelled my service and paid their fee to return my now obsolete equipment.

I've been with Dish since late 2013 and decided to cancel summer 2014, and when I called and asked to cancel I was asked to pay a $180 termination fee because they in their system I had signed a 2 year contract. In reality I did not sign anything and requested the contract be emailed to me. When I received it, my signature was forged and I'm well aware of the curving of the letters. I called customer support and explained to them, and I not only that the rep chuckled at me, but asked me as if I'm stupid that their employee could possibly do such a thing.

Signed up for Dish last month, install tech came, set up our system with a temporary dish and ran the wire on the ground across the yard and said that another tech. would contact me within a week to come out and set a pole and bury the cable. Almost two weeks go by, no call about properly setting the pole and burying the line. At the end of the second week, we had a family gathering at my house. We were all outside in the yard and my 72-year old mother-in-law tripped over the damn cable that should have been underground and injured her chin and elbow from the fall, lived.

First of all, they don't send technician to remove the installation for you. Instead you are asked to retrieve parts from the base when you return the equipment. Secondly, the last technician who did the installation used 'tar'-like glue to glue the base onto my exterior siding and I did not notice until I had the painter remove the base for me. Now the painters are facing tough task of removing those glue off the siding. Overall the experience with DISH was just horrible. I am glad that I closed the relationship with them years ago.

Overpriced for service. Have 250 channel service and most channels are infomercials. We had cable connection trouble and took 3 days on phone with technicians for them to finally send service person out to fix problem then was told I had to agree to 6-mo contract in order to waive service fee. Can't wait for Google fiber so I can dump Dish Network.

I cancelled my service after only 40 days. My service was not at all what they told me it would be. I could not watch TV on Demand on different TV's (which I was told I would be). I was also told I had 30 days to change my mind, if I wasn't happy, which come to find out was a lie. I was also told that if I decided to cancel, it would be $350 pro rated. When I did call and cancel my service, I was informed that it was $480 plus $17 if I decided to use their box and label. Also, I'm not expected to climb on top of my house and remove equipment to send back or they are going to charge me more money. They also informed me that my cancellation fee will be debited off of the debit card I used to sign up for my service.

I've had Dish TV for over a year after a moving experience with DirecTV that was horrible. I have as well never missed a payment with them in the 16 months I have been with them and always pay the bill weeks in advance. I don't know why they had me from the beginning on a pay in advance situation with them but they do. They said one time it had something to do with me being on a promotion.

Terrible service and customer service!!! Every month a cable has to be replaced or another part of the very few parts that make it work. Have replaced almost every single cable, part, box in the six months we've had this. Customer service was; it will be a week and a half to get a tech over the last time. This time, it's ONLY 3 days. Oh, and we can't cancel without paying a fee for early term when they failed to provide a service. It went from $150. to cancel - spoke to many agents and "supervisors" - then went to $300 to cancel. This is a TOTAL rip-off company that will do nothing for their customers at all! DO NOT get this service. Of course this is only my opinion. Read a book before going with this service. Horrible. Horrible.

BEWARE!!! They charge you even for a service that has never been installed/provided and then give you the hardest time trying to get your money back after canceling it!

Did not even have service for 3 months, got a bill for $149. My monthly bill is $41.33. Then because I only paid the $41.33, they charge me a late fee of $7. How can you be late when you do not owe this amount? Now they are threatening me about the contract. My feeling is they broke the contract when they overcharge me.

After my experience their retention department I was contacted and the matter resolved very fairly and to my satisfaction.

Since signing up with Dish Network, we have had a slew of issues. They have improperly billed us left and right and it takes hours on the phone to have them correct it. The service itself performs poorly and often is very spotty. The internet will stop working for days at a time.

We contacted Dish Network to set up services (I was on the phone for 2 hrs w/ them and the quoted price and price ended up being were 2 different numbers) for us in our home. We just moved & are on the border of 2 towns. I gave them the wrong town for our address. I called them back the next day to correct it.

I am disabled and on a fixed income. I am moving to a Government housing and can't take dish with me. I am told I need to pay 380.00 to get out of my contract which I didn't even know I had one. I am moving to another state which the cost of the move is well over 1,000 and they tell me I have to pay no matter what. I live on a disability check and they are going to go into my checking account and take this money from me. I have never received the 19.95 payment that was promised or the 25.00 gift card promised to me. My bill has always been well over 50.00 a month.

We cancelled our service on May 12 of this year and have tried about 50 times to get DISH network to send us a final statement which reflects the early termination fee. It is now July 17 and we still have not received the requested information from DISH. I have several chats documented where DISH told me one thing and in fact, did another. I have never in all of my life dealt with a company who values their customers LESS than DISH. I cannot stress enough the TERRIBLE service we have received from them. They do not follow through with their commitments to their customers. If you are looking for television and internet service, I implore you to look elsewhere. They are very deceitful and dishonest in their dealings (repeatedly billing my credit card for return equipment fees that had already been paid.) CONSUMER BEWARE!

My sister and mother were having problems with their Hopper but were out of town and asked that I meet the tech on Tuesday, July 15, 2014 between 8 am and noon. My sister called around 10:30 am and said that Dish contacted her and said tech would be there closer to 1 pm. By 2:30 pm no tech had arrived and I called my sister and told her to call again and give my number so I could speak to tech directly on when to expect him/her. I never received a call. At 4:40 pm I left the house and called my sister again and told her that no one ever arrived or called me. On Wednesday I went back to the house to mow grass and found a card in the door from the tech. I called customer service and was told that the tech arrived at 4:40 and left at 5 pm noting that no one was home. I told the rep that I waited all day long and should have a tech come to the house today, Wednesday. I was told that it would be impossible! I threatened and begged but no dice. Worst customer service I've ever experience with ANY company.

Called Dish to inquire about getting return boxes for their receivers as we were moving and would like to cancel our subscription. A male rep tried to convince me that I did not want to cancel, but instead pay a fee to put Dish on hold. This made no sense to me so I tried to tell him we did not have a permanent living place or time. As we have had Dish for 12 yrs and never missed a bill, I told him if they did not want us back no problem. He kept insisting we did not want to cancel, and finally I told him he was making me late to an appointment. Just send the boxes please and cancel our service. Two weeks went by and no boxes, even though I told him we were moving on June 19th. I had to call three more times until I could finally get the mailing labels for boxes I had to get. They also charged $62.00 to get back outdated equipment! Do they really appreciate a good reliable customer? - Evidently not.

The service that I got today was great. I am really enjoyed my Dish. Thank you. The guy Jeremy was great. He had a great attitude and he answer all my questions. He did a great job. Thank you Jeremy.

I had to cancel service due to a sale of the building I was in and I had to move. That didn't seem to be a good enough for their representative, taking 25 minutes to complete the process. Absolutely useless customer service when it comes to moving on in life. Hard to imagine that their corporate leadership approves of this.

Good and ticked off. I went from DirecTV with Dish to try to get a lower monthly bill. Was a Big Mistake. They promised lower rates and better service. Wrong. I had DirecTV for Ten years and never had the problems that I had with Dish and their equipment. I had a problem with the sound. It was like an old short wave radio where it fades in and out. It would cycle in around 3 Minutes without sound, to slowly getting a whisper, and then to volume, and then fade out again for another three minutes. Total cycle time was around 6 minutes. I called in three times about the problem and all they would tell me to do is to hit the re-set. That would correct the problem temporarily. After a few days it would do it again. Called about the problem 3 times. You would think they would get a hint and send a serviceman after the second call. Nope. Just hit the reset and waste 20 minutes waiting for everything to come back. No sense in watching the last half of whatever I missed. I cancelled with Dish, and re-contracted with DirecTV. Dish however still wants me to pay an early cancellation fee of $440. The contract also calls for them to provide quality service. Does it not? My advice, Don't do any contracts with Dish.

After 6 years with Dish and a continuously growing bill (with no "Premium" channels, my bill was more than $110 a month), I decided to switch to Direct TV. I called Dish the morning Direct TV came to install. During the cancellation call, I was disconnected. I called back and confirmed cancel order. Next month, I got a bill from Dish. They didn't cancel. And in following up, they refused to acknowledge that I ever called in the first place. We all know that every company keeps phone records - heck even our cell phone companies do. They can easily research the date and time that I made the 2 calls to originally cancel. They insisted that I didn't "actually" cancel until the third call when I got a bill I shouldn't have gotten. To top that off, they charged me $84 for just 8 days of service (that I didn't have) - almost the entire month's normal bill.

I had been a customer of another large cable company for years and the bills were just getting higher and higher. A friend told me about DISH and so I checked it out. Great low prices and all the bells and whistles too. WOW. I set up an installation and let them know I will be moving within the first three months of the service and I gave them my new address. You see I have the unique opportunity to have the information as I am the property manager of the property I was at and the one I was moving to. I was told on two different occasions that the new address service would have no problem. That there was already an established DISH account at that address. Well that was false information.

When switching from Dish to DirecTV, I called Dish to ask how much early termination fee would be. I was told $240 and decided to switch. After getting Direct installed, I called Dish to cancel my service. They told me a different amount, $450. They asked the date I had called and I was able to get the date from my phone log. They agreed I had called that day to discuss early termination but said no amount had been notated. I asked if they record calls and was told randomly. Would not check to see if mine was recorded. What could I have done differently?

I just wanted to share my positive experience with Dish Network in the Jackson, Mississippi area. We had Dish for over 9 years and thought we wanted a change to our programming, so we placed our Dish account on Pause status, and tried a local cable service. After about a week, we realized what a mistake we had made. The cable service was terrible compared to Dish Network, in so many ways. In short, the cable and internet went out for over 24 hours, their on-screen guide was horrible, just to mention a few things. Suffice it to say, when I reinstated our Dish service, we were given a few nice perks for remaining customers with them, and we are so glad that we returned to Dish. We have had nothing but a positive experience.

I had Dish for several years. During that time service was interrupted. Every time it rain lost signal. My equipment had problems which they would try to correct over the phone. I tried to get them to replace but was unsuccessful. I decided to switch to Uverse which I am very happy!!! I did return Dish equipment and now they are billing me with a return equipment fee. I say one thing to them, come on!!!!

I had Dish and I had to move and they could not get a signal and the tech that came out left and never came back to tell me anything! He said his Boss would come and try to get a signal and nothing! No call! I have had their box in my closet for a year and I am very unsatisfied! And they don't care about you or your situation. They are the worst. I will contact the BBB in the morning! Do not waste your time and money!

After I cancelled Directv due to some billing issues, I hesitantly decided to try out Dish Network. I signed up online via a chat program on their website and got everything set up to install. On the install date back in beginning of June, the installer came and installation took just over 6 hours. He installed the satellite dish where I told him I wanted where the Directv dish was. He wouldn't take down their dish. He drilled holes into the stucco where I told him I preferred him not to as there was already a big hole around the corner where all my utility cables come in. He was like "sigh" and hesitant to do it and I was like fine, do what you gotta do to get it done as he was already 2 hrs into the job. He had trouble getting the cabling and routing figured out for 5 tvs.

The service was so bad in 2 months, I cancelled the service. Okay, I paid 400.00 to get out the contract then paid 17.00 for returning their equipment. Today, they sent me a 24.00 for outstanding bill. This is the WORST company that I have ever done business with and I hope that some day to hear on the news that they are out of business.

This company's customer service reps give you a bunch of bogus information just to get you locked into a 24 month commitment. Their service is lousy. My bill jumped from $49 to $186 when I added the Internet. The so-called broadband Internet is slower than a dial up connection. Their customer service personnel are very rude and no help at all. I have already filed a complaint with the better business bureau. My next step will be to contact my states attorney general office. They will not get another dime from me.

Wow, my service has been suspended and I paid before bill period ended by almost two weeks, sending $100. Leaving a balance of $18.47 which still isn't due until 8/15/14. I called and the lady says I have two accounts with them and I owe almost $50. I try to explain to her nicely I never had Dish before now, not even three months, so I only have one account and she demanded me to shut up and stop denying my service soon after saying I had to pay in full a reconnect fee plus $50 I supposedly owe and said I was yelling at her and she don't care what I had to say until they received payment.

Dish increased the package I subscribed to. I paid insurance for an out-of-date unit (not the Hopper) for 4 years - mainly because I had one fail and I lost several recordings because that unit wasn't capable of having a USB connection to back it up. They sent the same type unit because they wanted even more for a Hopper. I got a deal with Time Warner cable so, when I cancelled, they told me it would cost $17 to ship the old unit back. They have many installers in this area but the unit couldn't be returned to them?

Moved recently from Philadelphia, PA to Los Angeles, CA. Dish provided free relocation setup. Technician came and could not get satellite signal (no line of sight). Called them to waive my early termination fees of $320.00 as they could not install the dish. Tried calling them couple of times, even spoke to someone from THE PRESIDENT'S office of Dish. But nobody was able to help me. Had to order the same dish service from one of their subsidy company/retailer named NEW Media West paying lot more than I paid to Dish. Again called Dish to waive fees but no help. Please help with this issue.

Dish has a software problem that they don't bother to tell their subscribers about. If your satellite receiver is a Genie then you must be experiencing the same problem. Every time my TV is off or idle the Genie loses its connection requiring me to reboot and wait while it goes through its process to find the signal and download the program guide. It's one thing to have to deal with this but it's even worse that Dish keeps it a secret from us so they can keep billing at the same rate while they work silently and in their time frame to fix it. We need to speak out.

I have had Dish for years. I am currently a month behind on my bill so every month they shut my service off for a week (as I am on a fixed income). But they still charge me for a full month service when I am not receiving it. I have called them and spoke to a lady about why am I being charged for a service they are not providing. I explained my complaint and she wasn't grasping what I was saying. I asked to speak to her supervisor and she refused. After stating that I would be contacting someone at the attorney general's office, she then put me on hold and came back and said that they would be crediting my account in 3 days for service not provided.

Your internet is the worst ever. Paid extra 99 dollars for wireless but never have wireless, always having to reboot router at least twice a day, so slow. I've had 2 service guys here and still not fixed. It took 2 hours to download Google chrome for. Never again will I have dish internet.

I ordered dish network about a week ago. The guy that put it in did a fantastic job BUT the service it horrible. The customer services reps are SUPER incompetent and the management sucks. They messed up my payment, by putting in the wrong number and I then had to pay an extra payment. It is not that I couldn't pay it, it is the principle that they screwed up and won't be accountable for their mistake. I HAVE HAD DISH FOR ONE WEEK AND THE SERVICE SUCK. I have not had one day of complete service. I WOULD NOT RECOMMEND A COCKROACH TO DISH.

Contacted customer service to ask their policy on installing equipment when you don't own the residence. Was told that your landlord was required to sign paperwork allowing you to do so. So I asked who gave them permission to install equipment on my rental property because I didn't. Long story short, the agent told me he was looking at the signed document right now. I asked who signed it and he replied "you did." So me being me I asked him what my name was and he had no answer. I asked to speak to his supervisor and he hung up on me.

Wouldn't recommend them to my worst enemy!

It was almost two years ago that I got Dish. They promised me a plan with internet. When the techs came out, they wanted my credit card for set up only. They said I would receive internet. That wasn't the case.They also used my credit card each month without my permission. I tried to cancel and they gave me the runaround. Oh and by the way to send back equipment, you have to pay. I would recommend this to my worst enemy.

I requested a move from one location to another. Took over an hour with their sales promotions, etc. Transferred to 3 different people -- each wanted the same info. And then they sent me an email with the wrong apt on it. Just careless employees.

In June 2013 I subscribed to DISH TV in order to save money. When I asked if the price would go up considerably after a year, I was told all I had to do was to call back in a year and they would reduce the price. Not true. Instead, I was told I could choose a smaller package which would do away with my 2 favorite channels. I will keep DISH till the end of my 2-year contract, then I will drop it. I feel they lied to me to get my business. Bill went from $67 to $98 per month. I am a widow and still working well after retirement age to make ends meet. Shame on DISH for not honoring their word.

Dish provides all the best channels, but at an expense (and price) not worth the hassle. If you have money to blow, go ahead and sign up, but be aware that each month your bill will unexpectedly rise for some random reason. After a year of Dish services my boyfriend and I got so sick of our bill going up every month we cancelled and got a Roku instead. Not to mention our contract was renewed without our knowledge and there was a huge cancellation fee. Still worth canceling though. I wouldn't recommend Dish.

We called Dish because of a problem we were having getting certain channels. They were great about talking through resolving them, then told us our equipment was outdated and we should consider upgrading and we could actually get everything we had plus extra sports channels for less money. We had just changed our dish account 3 months ago by the way and no one told us this at that time. So we go ahead with the upgrade of all 7 receivers and the tech that was sent out to install tried to turn out music stations on and they didn't work. He called in to Dish and they told him that we did not have the music channels.

I signed up with DISH because I was frustrated with our local cable company internet. When I signed up, I had the DISH network for 1 week for TV. I was not happy with the channel lineup and wasn't getting the news stations I had previously. The following week, they were to come out and hook up our internet. I wasn't aware it was thru the phone lines (DSL), my fault I guess. Who would have thought in this day and age there was still DSL out there. We live in small city, not out in the middle of no-where. I called to cancel the internet immediately. No problem there, no charge. When I went to cancel the cable portion, I was told there would be a $480 charge. I only had this for 7 days and it was HORRIBLE! Now what?

Here is my story. No one can be angrier than I am. Two years ago I got a flyer in the mail stating HD TV and Internet for $59.99. I called and ordered both the services. They sent the technician to install while I was at work and my pregnant wife who could hardly speak any English at that time. Technician installed two giant dish antennas on my roof. When I came home he was long gone. I turned the TV on and it was all standard definition local channels which I was getting HD with regular indoor antenna for free. Internet service wasn't even on yet. He told my wife that it will take at least 12 hours for the router to download some kind of software to start working. I was so mad and called the Dish Network's 800 number. I spent hours on the phone with ignorant people. Then they told me I signed up for the basic service for $79.99. If I want the upgrade it will cost more money. I told them to cancel the service right away and remove the antennas from my roof.

The cable company raised our rates again and we saw advertisements for Dish Network. We decided to switch. We got the deal with the free IPad mini. They came out and installed the hoppers and we noticed we were not getting half the channels they said we were going to get. We called customer service and we had to pay more money to get the channels we thought we were already getting, some channels didn't work, to make a long story short within three days of having dish we had called them five times and two technicians came out. They never did fix some of the issues so I called to have the dish disconnected. They charged us $855 termination fees. They call our cell phone 20+ times a day seven days a week and refuse to work with us. They also made us send the hoppers back at our expense and even go out to the dish and send a piece of it back. They brought it to us at no charge and put the piece on the dish.

I called DishWorld just after I submit my order in less than 10 minutes after my wife wants to just watch their programs in her PC instead of the one I order with Roku. It was 2 promotions, one includes Roku and the other one through an app in your PC. The customer service rep told me to hold while he transfers me to an account executive to make the change. After a while, he comes back on line telling me he is sorry but no exchange, no refund - I was shocked. I asked how this is possible since I just submit my order 10 minutes ago. He told me, "You access the program through your PC." I replied, "I was directed to the page to try the service that you advertise for 48 hours. It's in your website." He could not say nothing, just no refund or exchange and he is sorry.

I signed up for Dish. Their promo was 19.95 for the first year. When I received my first month's bill it was 29.95. I called to inquire why it was higher than agreed. I was told it was 19.95 for the first year then 39.95 for the second year so my bill was prorated at 29.95 for two years. Well a few months later my bill came in at 54.95. I called again and was told that was the price for the basic service???? I had to sit on hold and get transferred thru three different folks. I told them to cancel, they finally got it straightened out. Six months later the same thing happened. It's the old bait and switch. This time they said the contractor who I signed on with was out of business and their basic price was 54.95. After an hour of being on hold and transferred to three different people I convinced them to either honor their agreement or cancel. In my opinion they're dishonest and their tactics are a scam.

I switched from Directv to Dish for cheaper rates and new equipment. I told the sales person that I wanted the 200 package because it has the 2 programs my wife watches all the time. He quoted me a total price of 63.20 per month for the first year, and a total of that plus 25.00 for the second year. After it was installed I got to checking and found they installed the 120 package, which did not have the 2 channels I wanted. I called dish and they kept switching me to different people for 40 minutes, then hung up on me.

Sales person told me my internet and dish TV would be $97.00 for 3 months with premium movie channels. Then I asked how much after the 3 months the bill would be if I kept the premium movie channels. He told me it would be $114.71. So my bill was stupidly higher and I called to ask them why?? They told me the 3 months are over and the bill would be $187 something, but I have a bundle package so I save 25-35 dollars of which would bring it to $152 and some change a month. I told them that was not the agreement I was told on the phone when I signed up. They said sorry that had happened to me. One person was going to keep the bill the same, but somehow I was cut off on the call.

I called Dish after having service with them for 18 months and tired of the bill going up every month, TV going out anytime the wind blow, and not being able to receive certain channels. I was told if I cancel service, they would charge the card on file $475 for an early termination fee. So ask that they send me a copy of the contract that was signed stating that. The customer service rep informed me that they had to try to locate it and then they will email me a copy that I yet have not received .

I am in the process of re-financing my house and a $16.00 charge from DISH Network showed up on my credit. I called DISH and after being transferred about a million times to India, Outer Mongolia, ad nauseum... I finally talked to a rude lady who informed me that the charge was for postage to return their equipment. I asked why I had never received a bill for this amount since 2007 and, of course, she did not have an answer except to proceed to tell me how dumb I was. #1...my DISH service was bundled with AT&T services and I paid all of the charges directly to AT&T.

My problems started when I first signed up 2 years ago. Was quoted one lower price for the package I wanted. Once connected I had problems with receiving channels ordered. Called and was given credit for 5 free pay movies for my trouble. Got my first bill and was charged for the FREE movies. Nothing they could do of course. Calling them is second only to having ones toe nails removed. They are good at collecting their fees and lying. My guess is there will be a class action lawsuit soon.

My brother has recently passed away last month. He lived alone and I had purchased Dish for him. He was able to use the service for 9 months. Today I called to cancel and they require $320 cancellation fee in spite of the fact that I have a death certificate and no one lives at his house.

I have rental house. My tenants had a dish put in the front yard without my consent. They moved out leaving the dish and pole, actually 2 poles. They canceled and restarted or something and they don't reuse anything... I cannot get the poles out of the ground so I called Dish Network (about 10 times in all). Dish wanted the name and phone number for the account. I gave them everything they asked for. They could not find any account. Several phone called later (I was going to push this till the end), finally found the old account. Dish said it was the tenant's dish and that they are responsible to remove it.

DISH Network started out to be a great company until I found I was misled. I wasn't told anything about a pay as you go until I called to get a 5-day extension on my account. They wouldn't provide it so now myself and my 3 lil ones can't watch Nick or truck tv for the whole weekend because it's summer vacation and I work weekends. This is very wrong. I pay my bills before they are due every month since I signed up, but do DISH even care, no; but once my contact is up I'm leaving DISH for Direct TV. I don't recommend no one get Dish if you have poor or bad credit. I'm a victim of identity theft but I have to pay for it. DISH is all about money, never customer satisfaction!!!

I needed to cancel my account as it became dreadfully more expensive than originally advertised. I am not sure why as I cannot decipher the billing. The channel selection was not what I thought it would be and the selection packages do not meet any of my preferences. So as I decided to cancel because I was to move into an apartment complex that does not allow Satellite Dishes, I was told I had an early cancellation fee and would be charged for equipment if they did not receive it within 30 days. In addition, I am being charged $17 dollars per label to send it back and an early termination fee of $122. I believe the policies of this company are completely unreasonable. Stay away from DISH Network.

Dish has broken their contract several times. We contracted for 19.99 a month plus tax which would be $21 per month. Every bill has been doubled at least. The first month they told us that they had to add a $7 protection plan which was never told to us at the beginning. Then we were told that we purchased movies which had never been purchased. They added channels that we hadn't authorized and we were charged for them. We had monthly bills in excess of $80 when we were expecting $21 a month.

I contracted with Dish in July 2012. We sold our home near Charleston in April 2013 and moved into an apartment. Dish agreed to pause the account for 9 months. At the end of 9 months, my debit card was billed twice the amount of previous bills. When I called customer service, I was told that pausing the account forfeits all of the "discounts" we had been receiving. We just bought a new patio home, which we love. We called Dish to arrange install, and the technician came to our home on Saturday. Because of the tree line (on another property) there is no sight line to either eastern or western arc. Our technician call customer service to let them know we could not get service. We were informed that we would be required to pay a termination fee or continue to pay the monthly service amount through July 2015.

I was on hold for about 2 hours and the phone call lasted at least 4 hours for something that could of been dealt with within 20 minutes. My hopper went out and it took nearly a 4 hour phone call for them to tell me they're not gonna send anyone out there, gonna send me a package that will take an extra 5 days.

My daughter's boyfriend moved in with her and they won't even give him a discount on what is left on his contract. She already has another service, they don't care. So he has to pay for something he won't use to the tune of $80 a month. No one else has contracts, now we know why DISH does. They get your money for 2 years regardless!

I had been with Dish Network for over 5 years and decided to upgrade my service and equipment. The Dish agent I spoke to assured me that my bill would not increase and would actually be $1/month less. I questioned the agent twice to make sure I heard her correctly and she reiterated that it was true, so I accepted her word and set up the new contract. My first bill was much more than promised so I called and was told they could not get my monthly bill down to the amount promised but did get it within $6 of that amount. Discouraged but stuck, I agreed. Now, 6 months later, I am told my bill has increased another $20/month. The only response about this increase I received was that I could cancel my service and pay a cancellation fee. After being a loyal customer over 5 years, this is a slap in the face to be told my only options are to pay Dish more money than promised. Greed outweighs loyalty in this company.

Five months ago we decided to "shop" satellite television services. We had been with our other company for more than 20 years. Although we loved their service, their customer service was a bit lacking and they had no incentives or appreciation for long term customers.

I have had Dish and will be switching over to Comcast here shortly. The customer reps lie to you. They tell you one thing and do another. I can't stand a company who lies and betrays you!

We have been customers of Dish network for a long time now. When we called to cancel our service, this is what they told us... In the next 30-40 days, they will send us a box in which I need to return couple of pieces of equipment - remotes, receiver box, and the small piece that sits facing the actual dish (taking it off was a nightmare). If I did not return all this equipment within the next 70 days, I would be charged the cost of the equipment. And of course, I also need to pay for the shipping of that equipment to their warehouse in Texas. Stay away from Dish Network....

I understand that not all customer service agents are bad. However, speaking with a customer service agent today was horrible! He was incredibly rude! After he had said his piece I asked kindly to speak to a supervisor and his response was why... I replied, "Well sir you have been very rude to me and I would like to bring it to a supervisor's attention so Dish does not lose customers because of your unprofessionalism." He then proceeded to put me on hold. I was on hold for over 20 minutes and then he hung up on me. I went on the chat online and spoke with a representative and she was just as rude as the customer service agent I had spoken with on the phone. Needless to say I canceled my account with them and do not recommend this company to anyone!

I had an account with Dish at a rental home I owned, in Jan 2013 I found out renters were not paying the bill. I called and recorded the phone conversation with Dish and made it very clear they are not to allow other than me to make changes, send the bill to them, change log in passwords, etc. They sent me one bill and nothing else, the renters stated Dish even after my very forceful request still was sending the bill to them, then Dish violating my privacy allows them once again to change the billing information, log in information, phone numbers and passwords.

The satellite Internet service was installed week from this past Friday. I've been able to use it five days because the other days it's rained. I never received a paper contract to read. I was able to read it today online. They have in contract if Internet goes down due to weather they're not responsible. I called. Have to pay to cancel which I feel is unfair. I do have dish TV and haven't had a problem with it. It's sad they charge over $400.

We ordered Dish Tv approximately 1 month ago. When it was installed the audio kept on fading in and out. The technician wasn't able to fix it, so the following week we had another technician fix it. When he left the audio did the same thing again. We called customer service to have another technician to come out and we waited four hours and he never showed. We called customer service to complain and to cancel the contract. They said we would be charged $400 to cancel the service, yet we never had proper working service and it's been 3 weeks since we ordered it.

Have had various problems with our Dish Hopper for the last 6 months. In February 2014 had to upgrade, per the technician, to make the system work. Now our contract is up and we've had additional problems with black outs on the local channels. Called Dish tech support, spoke with 3 people, and was conveniently disconnected. Conversation the same with each operator. Our contract was "renewed" in February because we "upgraded" to a better hopper (not our choice!) for another 2 years!!!!! Dish e-mailed me a copy of our "contract" and it was initialed with my husband's initials, but NO SIGNATURE, except for the new hardware received. How can they forge initials and hold you to a "new contract" when you didn't sign for it??? I'd like to join a class action in Wisconsin to shut this company down for bad business practices.

I had a Dish account for several years. They were excellent at collecting their fees. As long as everything went well, they were good. My wife passed away. I sold the house and closed the account, but because my wife had upgraded the account within the past two years, they charged an early cancellation fee. Given no choice, I paid it. They forgot to charge $13.13 in taxes, so they billed me. I authorized Dish to charge it. Instead, they referred the balance to collection. I advised the collection agency to charge the balance and provided credit card information. They did not. Yet, they continued to harass me for the balance. I again called Dish in an effort to resolve the issue. They could not verify the account. What a bunch of bozos! And, at no time did anyone attempt to understand the situation except from their own perspective. I could not recommend Dish Network under any circumstances. They are definitely not customer friendly in my experience and currently appear incompetent at their job.

Dish Billed me $1263.44 for someone else's bill. And made pay it. But it kind of my fault. Because I had put my credit report and it was on it. So, I call about it and went round and round with them about. They got me to give them my SS number and email then. Then like magic it became my bill. But till I give them my information. They not contacted me about it. So by me calling them, I got bullied to pay for someone else's bill. I no longer have Dish at all. And have got five people to stop their service with Dish so far. And will do my best to get as many as I can to stop their service with Dish. So hope that $1263.44 was worth it.

It's easy to complain about a bad service or simply a company not letting you have your way in their billion dollar industry, but few give good reviews on satellite companies. I had Dish installed, it's doing what it's suppose to do and I don't have any complaints. I love how my first bill was $12 because of the refer-a-friend bonus. If you're looking to get Dish or has it installed within a week of my post, email me for my referral bonus and you'll get $50 off your bill too! I love this. Dish has been there and my expectations were met. I totally recommend them. My email address is **. Put "referral" in subject and I'll send you back the certificate to read to them or I'll call them and do it for you.

I have been a customer of the Dish Network off and on for almost 9 years. I have never had a complaint about them. They have always been nice and helpful. That is until tonight. We pay them around $115.00 a month. We have a Hopper and 2 Joeys. We love the fact that we can record all our shows. But we are bummed to find out that even with the hopper we cannot watch Dish on Demand or Pay Per View because we don't have the Hopper with sling even though when I log onto my Dish account online it says the regular hopper is compatible. So with the two movie certificates I have that were offered by them last month because of the lawsuit that was settled in Washington state that expires in November, we will never get to use them. I am mad and upset. I feel cheated. After my contract is up we will definitely be going somewhere else.

We have had Dish tv and Internet for 3 months now. The tv part has been acceptable but the internet has been absolutely worthless! We NEVER have internet anymore and can't watch anything On Demand because of no internet service. We have called over and over again and they just keep saying that someone in the house must be using the internet and we don't realize it. There are only 2 of us in the house except for weekends when our kids are home from college. They can never do their schoolwork online anymore. We even make sure that if someone comes over, their phones are not using our internet. This is ridiculous!

I am a Dish customer for 18 months after 21 years with DirecTv. What a mistake. Four weeks ago a Joey heated up to 179 degrees and shut down. This could have caused a fire. Another Joey is constantly resetting itself. I contacted Dish via online chat to have them replaced. Two weeks later, they shipped two Hoppers, not Joeys. As of today, I've contacted Dish four more times. I have printed transcripts of each chat session. Dish shipped additional Hoppers and not Joeys. A Dish "supervisor" wrote that Dish would post a $25 per month credit for the inconvenience. I just saw my June invoice - no credit. I thought that DirecTV's customer service was bad but Dish sets the standard for totally awful customer service. I will terminate service by next Monday if the replacement Joeys aren't received by then.

I signed up with Dish, moving from DirecTV because their basic service was cheaper than DirecTV (19.95/Month), explaining several times that my only interest was in PBS, and only PBS, as I have no interest in sports, movies, specials, or any of the other junk whatsoever. In order not to have to mess with bills, I foolishly signed up for auto pay on my Amex account, assuming that I was dealing with a reputable company that adhered to normal, ethical business practices. I recently realized that I hadn't watch even an hour a month, and that "masterpiece theater" and "mystery" (my main interests) are available online.

To be fair, the service itself (TV) is good enough. With just few understandable interruptions (for severe weather) and annoying need to upgrade up from basics to be able to watch simple Stanley Cup - it's all right. People on the phones are polite, too. However, I was ripped off in every possible way: Got worse package than the one I was sold into, had to upgrade to what I expected to be standard, got charged unexpected cancellation fee when decided to drop the service and got charged again for not returned equipment, even though had carefully returned everything I had and meticulously followed all the possible instructions. Switched to Verizon and much happier now. Do not fall into this trap!!!

I considered switching our cable/satellite TV provider from USA Communications to either AT&T or Dish. AT&T offered a rate of less than $60/month, 2-year contract. Dish offered a $29/month package, or it would be $54/month if I accepted the "FREE" iPad Mini offer. Obviously not free, kind of a bait & switch - it's really more of a deferred payment to purchase, which is what they should be marketing their promotion as. On 3/26/2014, a sales person at Dish signed us up. We elected the iPad Mini offer which she said would be delivered by the tech, and incredibly they had a tech out at my house the next morning to do an install. Of course, the tech did the install, had no iPad, and as they do now, provided agreement documents that were emailed, not physically delivered. Documents only pertain to early termination - nothing about what service I chose or the iPad Mini.

I called DishTV last Thursday to cancel our account that we have had for 7 years. They put me on the line with two people. I called back after the second person hung up the phone, and asked for a supervisor. That person explained that it would be canceled, and that a box would be coming with a return address to send the equipment back to them. Today, Tuesday, it has still not arrived. Sent a message through their customer service. Account is still up and running!!! Have to call back to customer service to again have it canceled. Go through 2 more agents, and it is supposedly canceled. Of course that is what they said last time.

Just going on 2 months of service and have came to the conclusion that every time it rains near me, I have no picture. For example, this evening it rained 20 miles away from me and we could see the lightning flicker and our tv goes out. It wasn't even raining here!!! Operator said that's normal!!! And we are in the 2nd month of a 24 month contract and there is no Grace period. And that they will only take 10$ a month for 6 months for the inconvenience. So, no radar and hurricane season is here. Wow, I got so robbed. No tv and still got to pay for tv that we don't get half the time.. So mad I want to sue!!!!

Ever since we installed DISH Network, the service has been absolutely lousy. The Internet service is the worst I've ever used. DISH charges you download time from your internet usage for DISH on demand movies which should be included without having to download the movie. Comcast was a little more expensive but the service is top notch and I will be going back to them. Please, if you are looking to get DISH Network, please I beg you, don't do it. Pay a few more dollars and go with Comcast or a good reputable cable network. Dish is the worst service and the cost is actually more than Comcast or cable. You get charge in every way possible with DISH. Will never again use DISH.

After two years with Dish our contract was satisfied and we decided to cancel. What a nightmare. At first I was told that I could not cancel more than 30 days in advance. The next day they deducted another payment even though it was not due. When contacted they claimed it was an early cancellation fee and will not refund it. They then advised me I would be responsible for the shipping cost to return the equipment. If you ever cancel them cancel your credit card first.

Please be advised to ONLY make ONE-TIME payments with your bank card EACH MONTH!!! For the 1st time I mailed my payment to them on June 1 to Illinois PO Box. I am in Michigan about 300 miles from this PO Box. On June 9 they shut me off. When called was told by 5 different reps during 5 different calls - THAT IT TAKES 7 TO 10 DAYS TO MAIL A PAYMENT FROM MI TO IL!!!!!! WHAT?????? When I said to the last REP that THEIR EQUIPMENT WOULD BE IN MY DITCH AT THE ROAD IN THE MORNING.... I was back on and payment posted in 1 hour!! These People are CROOKS!!!!!!!!

I have been with Dish for 5 or 6 years. I called Dish real quick to see how long until my contract was up (because we want to switch to something cheaper, when it is), Spoke to Mario and was told 2 years (which is a new contract length). I questioned why it was 2 years and they told me because of my equipment upgrade. Well I got an email from them in May stating:

I signed up for DishNet several months ago with a 20 Gigabyte plan. The first thing they tell you is that the 20 Gigabytes is split between peak and non-peak surfing. Non-Peak service is between 2 and 8 am. So this means that unless you can go without sleep, you can use the entire 20 Gigabyte plan. The other problem is that you get 5mb download speed until you reach your anytime limit. At this point you may find out that your access is actually lower than most dial-up services were 10 years ago. I got 20 kbs. This system makes it impossible to keep a basic computer up to date since systems like Windows has extremely large downloads and you will find yourself without usable service.

A commercial system was installed in our hotel by satellite company that was authorized by Dish and they did not know what they were doing. A simple wire was left off the multi dish switches and caused continuous problems and cost us thousands of dollars in parts service calls and refunds. After they could not help us on the phone they would tell us to call Wasatch Satellite for service which would add to the problem not repair it. We were finally were able to get in another installer and got it fixed easily. Dish has only added to this problem and offered no compensation and the evidence is in their call records...

I have only had Dish for 4 and 1/2 days and already HATE it! Thank goodness for the 45 day grace period because first thing Monday morning I'm calling to have this junk taken out of my house! Cable is WAY more expensive but at least I don't lose service when it rains! JUST RAIN mind you, no thunder, no lightning, JUST RAIN!! I watched all but 15 minutes of a 2 hour movie only to miss THE ENDING!!!! Started to rain and poof, no service! You gotta be kidding me!

In Jan. 2013, I talked with an online rep, said the service would be $48/mo for the first year and then go up. The first month they charged $48 & then Dish started taking $62/mo out of my bank acct. I talked w/ customer support & they kept charging $62.

I had Dish Network do the installation on June 4, 2014 and knowing about some nasty stories about them, still went ahead with them after 15 years with DirectTv. I asked for Super Joey for all bedrooms and was sent regular Joey. I called yesterday and they wanted $150 plus installation. Funny thing is, that they did not make me sign any document and installed the equipment in the house. What equipment was given to me, only they know and can charge whatever at the time of cancellation. I asked the installer for paperwork and he said that it is not needed.

Almost 2 yrs. ago, I left dish for another satellite company. Yesterday, I get a phone call from a collection company over $37.00 for the boxes that were used to ship the receivers back to them. I have received absolutely no bill regarding this, Just straight on to collections! Today, I call dish and they say they can't itemize the charges on a paper bill but they can tell me it's for 2 shipping occurrences. The shipping is free, but the boxes were $17.00 ea. + tax. It's not really the charge that bothers me, It's the fact of NO bill, just straight down the road to collections. That should look great on my report!....Thanks Dish!

As of right now, Dish Network is threatening to charge my account over $450 after previously promising on more than one occasion, through multiple representatives, that these fees would not be charged. During the second to last week of May 2012, I called to inform Dish that I would be moving to an apartment that does not allow satellite dishes. The customer service representative told me that since continuing their service would be infeasible, I would not be charged cancellation fees. Instead, a Dish satellite installer to inspect my apartment to confirm that service could not be continued. That following Wednesday, I called again to officially cancel service, and a separate customer service representative re-confirmed that I would not be charged due to the conditions of my relocation. He informed me that Dish would send us boxes to return the receiver, free of charge, within 10 days.

We sold our house in Sept 2013. I called to cancel our service and get the final bill. I called again in October. I was told they would send the box to return the equipment. I gave the updated address, which is a PO Box. I received no box. I called again in November 2013. No box. I have since moved 2 times and traveled numerous times.